SoFi Reviews

My recent experience with SoFi has been extremely disappointing. I have experienced multiple problems involving a wire transfer, deposits, customer service, and ultimately $105 in fees that I was charged as a result of issues and mistakes on SoFi’s end. The wire transfer situation was particularly frustrating. I was trying to move my own money through a wire transfer, and instead of the process being straightforward, I encountered problems that required me to repeatedly contact SoFi for assistance. I was given inconsistent information and had to spend significant time trying to get someone to explain what was happening and correct the problem. What makes this even worse is that I ended up being charged $105 in fees related to the transfer problems, despite these issues not being caused by me.

RUN FOR THE HILLS! Not only was my account hacked via the app, but the hackers were able to CALL and email me from Sofi's numbers and email addresses, to which Sofi confirmed it is an ongoing issue. My account was wiped out, hours lost on phone calls, and currently locked out of my account with no way to access any of my money that was left. Fighting all the fraudulent charges, and every single agent including the security department has given me different answers. DO NOT USE THIS COMPANY!

I would give zero stars if I could. Unscrupulous individuals who lack concern for their customers, particularly during times when they require assistance. I had been a faithful customer and encountered a hardship; they had no empathy and didn't even try to work with me.

Not to be trusted, gave me lots of hope, told me that I qualify for a loan to consolidate my debt, only to deny it at the end, and left me with nothing but hard inquiry on my credit score.

I have an 829 credit score, stable income, and long banking history — yet my experience with SoFi was the most exhausting and disorganized loan process I’ve ever dealt with. I gave SoFi full access to my bank accounts, including login verification, so they could see every deposit and withdrawal. I provided pay stubs, employment letters, and even had my husband’s café owner complete their verification form. They rejected the employer verification simply because it wasn’t from a “certified business email,” then called the owner and interviewed her — and still didn’t accept it.

Please do not use them. I recently had an issue with a charge on my account and I submitted sufficient documentation regarding the dispute and they came back and charged my card anyway and sided with a predatory merchant. When I called them back to discuss; the answer was that they had no control, that Mastercard was in charge. Basically, this bank does nothing to protect its customers. I am immediately moving all my money from them and will advise everyone to not use them as they do not protect their customers.

Completed a debt consolidation loan and SoFi paid off two of the wrong credit cards. One was a Kohls to an account I do not know and blamed it on me saying it was because it was in my husband's name. The second account they paid off was my husband's Chase account instead of mine and his has a zero balance so the money is sitting there doing nothing. I asked how they can say the mix up with the Kohls was my fault because it was in his name yet they paid it on his Chase card. They won't prolong my payment so not only is the loan payment due, so are the other two credit cards that are not paid off. I am paying interest on the SoFi loan and the other two and SoFi will not fix it. Extremely disappointed in this entire situation.

I got a Credit Karma guarantee and was turned down reason being not enough income. Be aware of this possibility as this is the only company that I have had this happen as my income is 185,000 per year. I will add this company to never again.

I spoke to them about a HELOC loan on a tenant occupied property. They said they could do it and provided the terms. After I provided all their required information and it all checked out exactly as I had advised them, they changed the terms to require 75% initial draw instead of 50% and added a requirement for an appraisal and origination fee (extortion money) to make the loan. I was clear up front that these would be a deal breaker and was assured no issue. I authorized a hard credit hit based on their assurances. This is the very definition of bait and switch tactics.

2nd time getting a personal loan from them. Won't be returning anymore. I paid off my loan the 1st time no problem. 2nd time I paid it off and saw that I still owed after paying off the amount to that I was shown. They were arguing it was interest. Then why wasn't I shown the full amount I needed to pay off in the 1st place?! Some shady shit they are playing. I chatted with an associate regarding the matter and was told and I have proof that my loan was paid off and I didn't need to worry about the left over amount. And that they would put in a ticket to resolve the matter on their end so it would reflect that the balance was $0.

I have had a few very successful loans with Sofi. All of which have been paid in full and earlier than expected. Though, when requested for another loan, they quickly have shown difficulty in getting one by unabling access account. I have been shown I'm of no importance to the company and they choose not to continue any further business. Maybe cause they hadn't acquired enough return on investment with me. It certainly doesn't help when I believe a great relationship has been built. Discouraged, disappointed and sadden how the company has treated what they call a "valued" customer.

The worst bank ever. Don't use them your crooks. They dropped me because I had to dispute any transactions because they're lazy and always side with the merchant.

Opened a simple investment account with about $1000 for the purpose of buying a few dividend stocks and letting them sit there. The point was to set it and forget it. It turns out that Sofi charges a $25 fee if you do not log in every six months. This may seem trivial, but it pretty much wiped out the six months of dividend income I received over that first six month period. The point was to set it and forget it, not have to keep logging in to the site.

Avoid SoFi at all costs! I opened a Roth IRA account for the purpose of funding a FDIC insured CD. While in the process of funding the account I discovered SoFi is not federally insured and does not offer CDs. The SoFi representative mentioned that I had one week to revert the funds back to the institution they has been transferred from, which I requested to occur that day. However, SoFi deducted $200 in fees for the transfer. When I inquired about the fees I was told that I had not filled out the proper form to avoid the fees and that it was too late to fill out the form. I was not allowed to speak to a supervisor. I feel that the $200 was worth the price to find out about SoFi's unscrupulous fees.

Stay away from this card. They will never give you an increase credit. I’ve been paying on time. Sometimes pay in full but never get increased. I’m closing my account after I come back from vacation.

I've been a SoFi customer for 9 months and they are extremely annoying with their collections. I wish I would have never obtained a loan with them, and I HIGHLY recommend that you do not get one either. My payment was due yesterday, and just now (less than 24 hours later), they are calling and asking for the payment. What if my paycheck is coming tomorrow? What happened to grace periods (seriously, not even one day)? I'm now looking into dumping this company and obtaining a loan with a more forgiving organization. I have had excellent credit for 45 years and NEVER missed a payment with any of my creditors in that entire period. STAY AWAY FROM SOFI!

Worst experience I have ever had in my life. I’m a 750 score and they asked me to unlock my Experian account and I did, then they said it wasn’t unlocked. Then, when I challenged them, it was okay. Waited 8-9 days for the loan, and then they said they needed the TransUnion credit Bureau unlocked. I did that and an agent said it wasn’t unlocked again. But I challenged them again and all of a sudden their site was behind. So I asked where my loan was at, and immediately said I didn’t qualify. This is a joke and took over 10 days. Please stay away from this bank. All communication was done over a text, never a call. HORRIBLE EXPERIENCE!!!!

I am a new SoFi customer and they were great to deal with. Our loan went through and we are very satisfied with it...however...I made my first payment on Friday April 3rd 2026. After I made the payment I noticed that if I signed up for auto pay, it would reduce my interest rate by .25 percent so I signed up. After I signed up I thought I had better check to make sure they would not take out a double payment on my checking account. The representative assured me that the next payment would come out in May and they would not take out a double payment.

If I could give this company 0 stars I would. I am writing this review because what I experienced with SoFi’s loan application process was not just frustrating, it directly impacted my ability to move forward financially, and it stemmed from incorrect guidance provided by your own team. While completing my pre-approved loan application, I accidentally selected the co-borrower option. Recognizing the mistake, I immediately contacted SoFi support for help correcting it.

I applied for a personal loan with SOFI. Worst mistake and waste of time! I was “approved” very quickly but then the hulahoops began. I submitted all of the information asked for and never heard another word. I called numerous times and was told the review process takes time. No email communication. No text to me at all. I received ONE phone call informing me they needs just one more clarifying piece of information. I submitted it and crickets again. I finally called AGAIN and was told that they were going I require more verification AGAIN! At that point I had enough! As politely as I could I told them to cancel and delete all of my information as though they never knew my name. I’ve bought a house easier than this experience was and WOULD NEVER RECOMMEND this company to ANYONE! I spent over a month wasting my time with them. Steer clear and don’t waste your time!

Keep in Mind I am a customer of Sofi going on 2 weeks. Having said that, I can say most of my experience has been very good. I can navigate the app. Until I couldn't. Autopay setup for your personal bill paying is easy enough. Follow the prompts. Easy peasy not so Japanese....eee. There is a process glitch that begins and posts as "pending". If, for instance, you have a bill due for your car loan on the 5th of every month. The app with indicate that payment is pending 8 days, before the due date, and is notifying you of this payment as pending on that day, 8 business days prior, the due date being April 5th. Don't know about you, but that caused serious concern on my part. Was payment being processed/delivered on the 24th of March?

Don't. Just Don't. They will steal from you. $10 a month out nowhere is $120 a year. That is apparently their base card, bringing it to now it is the worst card you could support. So, this makes Sofi Plus actually $240 A YEAR. Sofi Plus is like having a normal card that you don't pay $240 a year for. Very Shady Company.

I find the way Sofi handles payments as well as showing what is due and when need's more work. You cannot go to the home page and see when your payment is due. This is something you have to hunt for. I made a payment and 9 days later it still was not reflected in the balance, when it cleared the day after the payment was made. I went to chat and they said it was reflected and I need to reboot my computer. After checking every day and nothing changed, I did what they said and low and behold it changed. If this truly was the issue it would be that way with other companies (which it was not).

I applied for a mortgage loan with Sofi and they didn't send my pre-approval on time. The excuse was the loan officer and surgery and then the dog had surgery. This is not acceptable coming from such a large company. The market doesn't care for this and we are extremely dissatisfied because our credit was pulled and request was not fulfilled.

Had a home equity loan with SoFi and consolidated both my mortgage loans into one loan with another bank. My new lender wired funds plus 3 days interest to make sure everything was covered and SoFi waited for a week, then decided to deny the wire stating more was owed as of a later payoff date. They made no effort to contact anyone with any issues and instead delayed the process and wired funds. They refused to accept the original terms without me paying over $500 additional. I am getting penalized for their mess up. I will never get any sort of loan or product from them because this is very shady practice on their end, especially for a simple payoff.

Terrible customer service and 0 protection to the members. We have 2 accounts 1 with SOFI and the other with BOA, both what unauthorized charges from a company. BOA gave me the money back in 24 hrs and a digital card until a physical card arrived in the mail. SofI is telling me they can't credit me the money until the investigation is done and no digital card so I have to wait until my card arrives in the mail. There is no number to call, just a chat

Contacted customer service regarding a referral reimbursement and was told their referral department would look into the issue. Learn after waiting a week and half that SoFi does not have a referral department and the call was cut off. Why do they lie to the customers and don't honor their referral offer. Not a company to be trusted. Will not recommend anybody anymore.

These people are terrible. 1800customernoservice is inadequately trained and no one can think outside the box. Terrible experience from the beginning. Never back here! If I could give less than a 1 I would.

Wanted to open just a savings account and take advantage of the 4.0% APY they advertised all over the web. I ended up with a savings AND checking account, neither with a 4.0% APY--checking was 0.5% and savings was 1.0%. Trying to contact a human was next to impossible and when I finally did, I realized leaving my money with Marcus By Goldman Sachs was a much better option. Sofi = Deceptive Advertising. This bank is for the young generation who want bitcoin, stock trading, etc. all in one. I prefer traditional brokerage accounts for investing.

I’ve been a loyal cardholder for years, but the sudden increase in the annual fee feels completely unjustified. There was no meaningful improvement in benefits, no added value, and no clear explanation for why the cost happened. It comes across as a cash grab rather than a customer‑focused decision. What’s most disappointing is the lack of transparency. If a company is going to raise fees, the least they can do is communicate clearly and offer options. Instead, long‑time customers are left paying more for the same service. I've cancelled and won't return as a customer. Not sure why my friend who referred me is not being charged and I am. Makes absolutely no sense.

I have been with SoFi trying to run a day trading account. They have locked me out so many times that finally I lost over $2,000 because they wouldn't let me sell a stock when it was on the decline. I'm closing my account. My account was up to $26,000. Now it's at $24,000 and change. I even put an additional $300 to satisfy them but they didn't do anything and I lost that money too. There's a snapshot of what my account looks like after they lost over $2,000.

Zelle payments went through fine. It was quick and easy. But upon completion of the trip, I was expecting a $300 refund to help me in the place I moved to.

I would like to start a scene. I have never dealt with someone so stuck on a simple issue and refused to go any further to investigate anything. I went through the application process and locked in my rate. I had deadlines approaching, but they would be met. I was then told that they could not offer me that rate anymore because they could not meet the deadline. After giving up and hanging up the phone. A different representative called me to ask if I wanted to complete my application because the deadline is coming close.

Took a loan a long time ago to pay off cc debt. That went well and the APR was much better than the credit cards. However, looking into the HYSA with offers of 4% or more, and NOT FINDING OUT UNTIL AFTER SIGNING UP FOR ACCOUNTS that the rate is really 1% unless you pay for their SoFi Plus program, have 5k of monthly direct deposits,, and other requirements not divulged until after you set up accounts with them. That was dirty, and I'm out and cancelled the accounts.

I sold my home and put my proceeds into a Sofi savings account to earn their "special offer" of earning 4.5% interest on my account. Within a month, they had lowered my interest rate and sent an email telling me so. When I called, they said it was because of changes in the market. (The market is up, by the way.) The offer was to last for six months. They totally scammed me. I'm a 74-year-old widow living on Social Security so I guess I'm a prime target. Stupid me.

I submitted the initial loan information and within a day I started getting a lot of spam associated with the email address used. Each day I got more spam. They obviously sold my email address to a lot of businesses.

OK bank if you only use their credit card. For any real banking needs, stay FAR away. They have an arbitrary daily limit of $50K for ACH transactions, and take five days (yes, FIVE DAYS) to do an ACH transaction. Bush League. Their assistance is a robo chat that escalates to a noob human who is poorly trained and of little help. If you need real banking services, do yourself a favor and go to a real bank.

I will keep saying it and repeat it again, if you have not tried Sofi then you are really missing out. They are absolutely awesome!! People kept telling me on well you will lose your personal service and one on one customer service! Not a chance. I don’t care that they are not in front of me. They are without a doubt the best service I’ve ever had. I’ve gotten more customer service and support from this online banking team that I ever did in person. Do not let the thought of an online bank scare you, if these guys keep going the way they are. I want to work for them cause I’m a customer service trainer and they all are spectacular in both service and options.

I’ve got an 808 credit score and make over 100K a year — and they still treated me like I didn’t matter. Customer service is a mess, language barrier everywhere, and they clearly don’t understand crypto (which they act like isn’t even an asset). Feels like all they care about is clicks, not customers. Don’t waste your time — skip their ads and move on.

Customer service is not great. They share tour data with 3rd party joint marketing partners. Especially insurance. Then these partners turn around and invoke SoFi is their marketing spiel to scare you into giving more data or even purchasing insurance you do not need. Scare tactics in the name of SoFi. I called SoFi to get a list of these partners, and was transferred to 5 different people, each passing the buck. “We don’t have that list read your terms and conditions “ I did. If they are sharing (selling) your data mentioned in the terms and conditions, shouldn’t that list be available to your customers.