Ally Bank

I am having a very positive experience with Ally Bank. Their customer service is very good, and the Web interface is easy to understand and fast. Interest rates are much better than brick and mortar banks. They have plenty of ATM locations. Ally Bank is perfect for anyone who doesn't require a physical bank to satisfy their banking needs. I highly recommend Ally Bank.

I use Ally Bank and the only bad thing I can honestly say is the daily limits on what I can send aren't enough. If I have a $2000 transaction or transfer to make, I have to do it over a several day period. It's a great online bank that does everything my corner bank does and I don't need to leave to send money, make deposits, or purchase anything online.

Been with Ally for 13 years now and they always seem to have my back. Some transfer speeds needed upgrading and a bit frustrating but I think they are working on this. Good customer service and fast response times as well. Best online banking to date. I highly recommend ALLY Bank to most. Minimal fees if any as well.

Last April I walked into local Kia dealership and my credit score wasn't that great and Ally did approved me for no money down. And I was able to drive off the lot within a hour and much better than experience I had with Credit Acceptance 24 years ago. And Ally interest rates are much lower and I have it set up for automatic payments on due date through my bank account. And I make sure that I have more money in my bank account before the due date and haven't missed a payment. And Ally keeps reporting to the Credit Bureau as on time payments. So I recommend that call new and used car lots and ask if they do business with Ally before you do credit applications.

Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did.

Ally financed my Auto Loan in 2016. When Covid lockdowns occurred in March 2020 and continued thru June 15th here in California I was bombarded with phone call after phone call regarding payment. There was nothing I could do to stay current but never fell more than 2 payments behind. Impressive considering no income. They offered deferred payment plans placing the payment on the loans backend. Not my best option but only option since the car was almost paid off. My car is my livelihood and didn’t want it reposed.

I have been trying to get a lien release letter for 2 months on a car that was paid off in 2017! I have been bounced from department to department with no one who can help me get it resolved. Will never do business with them again!

I am an attorney with 30 years experience in real estate. I had never been involved with an online bank until last year. My interactions with them lead me to believe that their business model operates on the same principles as a fast food, but for mortgage lending. Absolutely no ability to deal with issues outside of a pre-fab model. Right hand does not know what left hand is doing leading to repetitive requests. No interest in client relationships just volume. Little substantive knowledge of basic real estate issues. No bilingual staff or ability to assess banking documents from institutions who operate in Spanish. For an online bank petty clunky software. I am severing my relationship with them and going back to Chase. Do not recommend to any Latino consumer.

My vehicle should have been paid off on 6/7/21 when the dealership sent in the check for the payoff of my car. The payment was applied on 6/8 and then was reversed on 6/17. I have tried to call every day to get it resolved since 6/8 and I can't get it fixed. Now my loan is showing late as of 6/15 and will mess up my credit. I have asked this entire time to speak with a supervisor and have yet to get one to call me back as of 7/15/21. This company is a joke and I cannot believe they can get away with treating people like this. They are messing up my credit that I worked so hard to build.

Ally invested in a company that dealt with paychecks and then distributing them, and when the company went bankrupt they accepted money out of those paychecks. This money did not belong to the company, the company had other's money moving through it. They took this money as part of the settlement of the remaining money when those who actually made the money got nothing. This is not acceptable to me, it needs to be addressed. I will not allow this to go quietly into the night.