Ally Bank

I am on my second loan with Ally and while the first was rather unremarkable, this second is frustrating enough that I am doing everything in my power to get the vehicle paid off or refinanced so that I do not have to work with Ally again. Below are some of my concerns: Most often when I have required the assistance of customer support, I have been placed on the phone with an individual who can barely speak English. The conversation occurs with plenty of instances of asking for repetition or many apologies from the other end of the line. In the instance that I have been even one day over the due date on my car payment, I receive a harassing call wanting to set up a payment plan to ensure that they are getting their money.

You bank with Ally at your own peril. They will screw you over when you need them most. Just don't do it!!! They are such a huge disappointment is amazing how a bank flops so bad. Just don't do it. Anywhere than Ally. We sent a check to clear our auto debt last week only to be told today they received it but haven't processed it. Why is this a big deal? We need that check to have cleared by today to be able to close on our new home on Wednesday. Because of this incompetent and useless bank we may not be able to close and we are going to be hit with a fine. To make matters worse when I called, I was told their verification system isn't working right now so they will have to call me back in a couple of days to verify my account then we can proceed. No! I do not recommend this bank because I am going to close even my savings accounts with them.

Terrible experience. They are out to screw you. Like they love to screw me. Late by a few days in during a slow time at work. They reported way more late payments than true. Took 6 months to fight. Go to anyone but Ally.

Ally charges $4.95 trading fees, the same as Schwab and Fidelity, but Ally's trading platform never works. Ally's customer service is the worst. Ally frequently does not even respond to questions. There is NO reason to invest with Ally.

I was pushed into using this company by the car dealership who said that if I took the loan and made payments on time for 8 months to a year I could refinance for a lower interest rate. I called Ally to refinance after that amount of time and was told they do not refinance, I was stuck with original rates. I have been making payments for 2 years. I fell behind recently due to job loss. I talked to Ally and they said if I paid the equivalent of 2 payments that they would not repossess. We arranged a payment date. I called back to make the payment and they refused to take it. They now want the entire delinquent amount including every fee they could think of to add to it and they are trying to repossess.

I had a car loAn with Ally Bank. In March 2018 my car was totaled. Fortunately I had Gap insurance. In August I received a Bill of approximately $1200. I talked to a man. I forgot to get his name. He gave me a settlement price of about $90 cheaper if I paid by September 17. Which I did. In January I receive a threatening Bill of $96 saying they would report me to the credit bureau. A month later I receive a letter. Now my Bill is about $160. WHY? Also saying they will repossess my car. That is funny since the car was totaled. It just shows they didn't look into it. It is very frustrating. We have another car loan with Ally. I wish I could refinance with someone else. I don't feel I owe them a dime.

Last July, I got online as I have for the last 5 years and made my auto payment. For some reason, it did not show up as paid. I never got an email, phone call or any other kind of notice saying it was late or unpaid. In August, I got online on my regular date to make my August payment and made it. No where did it say I had a late or missing payment from July. Then in September I received a notice from Credit Karma that Ally was showing I had missed a payment in July. I immediately got online and made both my July payment and September payment, not understanding why my July payment was missing. I called immediately and got absolutely no help from their Chinese or otherwise based staff that are always impossible to communicate with due to the language barriers.

I called customer service to explain that I was unsure of having enough balance to cover a check which has not cleared yet. I also had a auto pay which had not cleared, the person told me I could put a stop on it (for 15.00) and release it 2 days later (when I knew I had a large auto deposit going in). I felt confident, that for 15.00 I had taken care of the issue. The next day, the payment went through anyways... Now I am chasing this check which has not cleared yet, but most likely will with insufficient funds.

ALLY WILL NOT HONOR "CASH BONUS" though stipulations were followed. In October 2018, Ally offered a 1% cash bonus for a new or existing eligible Ally Bank account. The stipulations were advertised as follows: 1. Sign up by 10/21/18, 2. Fund by 10/31/18, 3. Maintain Funds until 1/15/19, and 4. Get Cash Bonus by 2/15/19. I have written verification from Ally demonstrating that all these stipulations were followed. Additionally, Ally mandated that, 1. The email address used to enroll: ** must match the email address on the Ally Bank account you deposit funds into, 2. Move money to a new or existing eligible Ally Bank account (Online Savings, Money Market, Interest Checking or CD account) by 10/31/2018, 3. Cash bonus applies to new external funds added to an eligible Ally Bank account, not your total balance, and 4. Minimum cash bonus is $10 ($1,000 deposit) maximum is $1,000 ($100,000 deposit).

I'll try and explain this in very simple terms (like I had to do with their customer service because nobody understands what you're saying and just answers with things that have nothing to do with your original question?). Our auto payments are set up for the 11th of every month. We paid January 11th, all was well. Then, they pulled money AGAIN on January 18th - an UNAUTHORIZED payment - so this obviously put us into the negative because we were not expecting this money to be pulled again until February 11th (our next auto pay date). Instead of just reversing the payment, they "sent us a check" that should have been here in "7-10 days"... What's the point?? Obviously our account was negative because you pulled money when you shouldn't have and so we need money now??

I can't recommend a bank that puts you on hold for 20 minutes- or when they make the mistake of initiating a transfer from my other bank for $300,000 when I entered $3000. Very disappointed because I wanted this to work. I guess this is how they pay high interest rates- no service when you need it.

Stay as far away as you can from this company! I paid my car loan in full 21 days ago... with a CASHIER'S CHECK from a reputable National Bank!!! They still have not refunded me my overage. It does not take two weeks for a cashier's check to clear. No one speaks English there, and if they do you can barely understand them. If you value your own money, don't count on getting it back from them! Stay away from this fraud of a company!!!

Can hardly understand anyone speaking that works there. Have not FedEx title so I can register car on PA. PA requires that the title come from financing agency and not the owner of vehicle. PA will only accept title from owner if car is paid off. Seems like little tasks are insurmountable in dealing with this company.

Terrific company to work with for both savings and stock trading. Great APY, fantastic app, reliable customer service. Their APY started competitive and just keeps getting better. Their cost per trade and sign up promotions were great, but their app is what clinches the deal. Forward looking company - recommended.

Made the mistake of choosing Ally Invest to trade securities with. After trading with them for few months, I made another routine deposit from my bank, and waited until the funds cleared for trading. I made a trade and the next day I open my account and noticed about 50 shares of another security was missing. I called Ally and they said they sold the 50 shares on my behalf to cover the trade from the day before. Their explanation was that the funds never cleared despite my having written proof that the funds cleared. They also never sent out a notification email that I had a deposit issue and would need to settle it with another source of funds, which I would gladly do and which any ethical trading platform does before they go ahead and offload shares of another company without my knowledge.

I recently opened an account with Ally and transferred money in, after waiting the three business days to transfer the money in I attempted to place my first order where I received an error message telling me to call customer service. After calling customer service I was told I was unable to place the order I wanted due to the value of the stock. I immediately requested that they withdraw my money or close my account, I was told that neither would be possible and that I would have to wait another six business days prior to getting my money back. After spending well over an hour speaking to "managers" about this I was told to cancel the funds coming from my bank account, unfortunately the funds had already been withdrawn which made this impossible. I am still fighting with them via chat and they are currently refusing to discuss anything with me.

I finance a car from here. Was a 2007 Nissan Altima. I had a wreck on the car. I wasn't at fault. My insurance paid portion of it and GAP Insurance paid the rest of it. The next two weeks I received another bill and it said I had to pay 284 something dollars. I told them GAP insurance paid off the rest of the car. The representative was being a ** saying it's going to collections since it's not paid.

In short - this bank takes advantage of people with less than great credit scores, robs them of money with insane interest rates, worst customer service and do not care about their customers only the money they get from them. If I hadn't been a young naive 22 year old when offered this finance loan for my car, I would have NEVER even thought twice about using this company. They are out to ruin people who are in tough positions instead of reaching out to them for assistance in times of desperation.

This has got to be the worst bank in history, I have $800k various CDs and then I tried to send funds to the Ally Invest and the Ally Bank lost $25k of the money... It's been weeks and they don't even seem apologetic. DON'T BE A FOOL - GO TO ANOTHER BANK!

Never sent title when paid off. When I called for it they said they sent it but could not confirm where or when. Gave wrong info on how to obtain from title office. Title office said they never received it but they commonly have problems with Ally. Horrible support and negligent with important documents.

I contacted Ally Financial about being behind on payments as my wife just had kidney surgery and foot amputation as was told to make 1 payment in the morning and I could defer other payments so I said ok. Have conversation recorded between myself and Ally rep Resee. And that night they came and repo vehicle before I got chance to make payment. And now being told they will not honor deal made that they want $3000.00. This is no way to treat customers as no one can control if people fall ill to medical reasons.

I paid cash to pay my car off and have it sold and can not get my lien release. Will never use them again. Still waiting. If you pay money out of your checking account it’s not considered cash. Even though your loan is paid in full and the money is out of your account. They will not give you a lien release. When they do fax it it’s 48 hrs to fax it. Never again.

I was underwater in my last car and had no many issues with it. I had no choice but to trade it in for a base model Durango. Because I was so underwater and had to add an extended warranty, I had no choice but to sign a new car loan with a high interest rate. I’ve owned several cars and was always able to refinance for a lower rate. After a year of on time payments I contacted Ally to refinance, only to be told that I am locked in to the rate which was agreed upon when I originally signed. I will be wasting thousands and thousands of dollars on an 8.5% interest rate. I find it interesting that Ally has a new marketing ploy, telling consumers they should use Ally because other banks charge high interest rates and take your money.

Terrible experience with the lease return process of my Jeep Grand Cherokee. I’ve leased two Grand Cherokees. And was prepared to lease a third - but Ally botched the deal/timing by dragging their feet. I ended up leasing an Acura MDX with Honda Finance, and it’s been 100% better.

I leased my car through Ally in 2016. When I first started making payments, they enrolled me in auto pay WITHOUT me knowing and would take my car payment out of my bank account TWICE and never put it towards my car payment, causing me to fall behind and racking up nasty overdraft fees through 5/3 (who I bank through). It took weeks to get them to fix this mistake. I faxed my bank statements to them, per their request and called them EVERY SINGLE DAY until they fixed this. It took weeks and countless hours of being put on hold and being told it was 5/3's fault and that I should have called them. Autopay was never set up with 5/3, so how is that their fault?

Leased a Jeep through Ally bank. I cannot get the payoff amount from them. They say to contact the dealer. The dealer says to contact Ally. It is one big runaround. Plus they don't pre inspect your car for you. I would NEVER deal with this bank again.

Paid 2600.00 for a car warranty that doesn't cover anything. I have had to replace parts that should not have gone bad in a car that is only 3 years old. They are not helpful or useful. Waste of money. Horrible company. Doesn't stand behind its product. Useless.

After paying on time for two years, I too had a life-threatening heart condition that totally stopped life as I knew it. We kept in contact with Ally on a daily basis. They call you at least 20 times a day 8am to 9pm like clockwork. I made an arranged payment on December 4th, and the next payment was to be made before Christmas day the 25th. I made a quick trip to the local grocery store on today December 20th, and upon return my truck was gone. Ally lied to me and repossessed my truck before the next payment had to be made.

I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don’t waste your time. Customer service is non-existent and the whole process is a bigger headache than it’s worth.

Thank goodness I became aware of the mountain of customer complaints about Ally Bank, so I can at least be prepared for more of their non-sense as I wind down the auto lease I now have with Ally Bank, after just experiencing their awful customer service! I have been an excellent customer having made every payment timely and always about 2 weeks early, with only two more payments remaining, but even so, Ally customer service reps are no help at all with my questions about end of lease options and actually, Ally service reps have been downright arrogant when I ask any questions at all about my lease-end-options and refuse to give me any information about my lease-end options until the lease “matures” or in other words, they won’t discuss my lease-end options (Buy the Vehicle, Extend the Lease or just return the vehicle) until my final payment has been received.