Ally Bank

We are trying to get a house loan but unfortunately we will not be able to do so at the time due to a late payment in our credit score place in error by Ally Bank. It's for the January payment which is due on Jan 22. It was paid on Feb 22. We have the confirmation number. It also says on our bank statement it was paid on Feb 22. Not only did I paid Jan payment that day but I paid Feb too a total of $1170 making us up to date but they show us paying on Feb 23 on the account making it a month late therefore going on our credit - if they had it right it wouldn't be on it and we would be able to get a house. We contacted Ally bank and were told someone who handles this type of issues would contact us but so far nothing.

My Vehicle in the repossession stage and I was advised the only way to save it was to pay the 3 months past due amount via Western Union. I made the payment and two weeks later I was contacted by Ally Direct that they didn't receive my payment because they were having trouble with their Company Code through Western Union and the monies went to GM Financial. It's been 8 weeks and I still haven't gotten my money back from GM nor Western Union. Ally Direct repossessed my vehicle. I lost my car because they gave me the wrong information and I recently found out that they don't even use Western Union services anymore. Not only did they cause me to lose my car I still don't have my money back from GM or WU. Granted I was behind in my payments but did what I was told by Ally Direct to rectify the situation and still loss my car and money.

Ally Auto does not provide correct information to a consumer paying off the loan. I called 3 different times to confirm the payoff arrangements needed to ensure that my title would be expedited to me so I could complete the sale of my truck. I was assured that a certified fund bank check would assure me the title would be mailed to me within 3-5 business days. I obtained the funds, overnighted the check and waited for my title. I am now waiting 8 days and the title has not been received. Apparently, NJ has a waiting period before the title can be sent. This was never told to me in any previous conversations.

When I initially opened the account, I was guaranteed an APY (Annual Percentage Yield) of 1.45% for opening an online savings account. I open the account with a balance exceeding $5,000 and the first earnings are deposited to my account, $2.13. I figured for a while that it may have an increment that would soon reconcile the remaining interest owed. When I call, for a total of 7 phone calls, they’re unable to answer my question as to why they paid me that amount, perhaps because they know quite clearly that it’s incorrect. They were evasive, and would put me on hold every time I would ask which makes it all the more suspicious. As a result of all this, I am now locked out of my account with my money on hold. I have a transfer that’s going in effect today for more than $800. I am concerned that they’re going to claim that I never had an account with them and destroy any evidence resulting in my money being stolen.

This company not only do they not speak nor understand English they're out in another country. You can never speak with a supervisor or manager. They're in Indonesia or somewhere in the orients and then Mexico City. Well, in December of 2017 I made a payment arrangement for January. My payment was not even due when they sent a notification to the credit company like Equifax. They reported I was late but my payment was not due till the 4th. They reported it on the 2nd. Then they went back and reported I was up to date, mind you I still hadn't made my payments. In a matter of an approximate 30 or so days they messed up my credit. I've called to speak to someone and oddly get disconnected. I can't wait to get rid of this car loan or the car itself. If you are looking into this company to finance my suggestion is to run, try someone else.

They were unable to process my payment. My bank proved the error is on them. I have 1000s of $ I’m trying to pay them. Now they repoed my car. I’m calling the State A.G.’s office on them. It time to stop this bank, they are criminals.

Made 19 payments Ally says only 12. Call the Consumer Financial Protection Bureau and file a complaint. 855-411-2372. These ** need to be put out of business. They will get my car back. That's what they do to us!

This "bank" is awful; between my last car payment and the bank I used to refinance my auto loan, I wind up overpaying by almost $900. I have been waiting for nearly a month for them to return my money. Call after call after call & they are useless; their call center is in the Philippines, too, so though they speak English, they are absolutely useless.

This company doesn’t care about how they treat their customers, they will tell you anything to get you off the phone. When you ask to speak to a supervisor they will keep you on hold forever and then transfer you to another agent that don’t know what they are doing. I have never had a problem with this company up until March 4th when I realized that the payment I made came out of the wrong account. I immediately contacted this company and asked for the payment to be reversed. I was told that they only do refunds through the mail in which they hold the check for 10 business days and release it which should take 5 to 7 days. I agreed for it to be mailed and I waited the time frame.

Having this team of irresponsible, negligent individuals finance the lease of my first car was the biggest mistake I have ever made. Not only are you on hold for at least 30 minutes before you speak with a live agent, but when you do, they are rude, and unwilling to help. I called this morning because I received a letter in the mail stating they had informed the credit bureaus about a late payment, missed payment or other default on my account. This could not possibly be correct as I have never made a late payment let alone miss one.

Ally Financial is violating Fair Credit Protection Act. I submitted a dispute through Experian a couple months ago to update account as charged off in Chapter 7 bankruptcy in Jan 2014. Ally instead of fixing error on credit report, they resume reporting account with an active balance on account. This is makes me very concerned and will also report this to state of CA attorney general.

I took a loan out at a dealer and Ally was the lender. I decided to pay my loan off after only 1 payment. I received the payment amount via a snail mail letter because they do not offer any other options and when you call their 877 number, ALL 9 CHOICES offer no alternative to speak to an actual person whether during business hours or not. I paid my vehicle off in full then was sent a bill for a final payment plus another 60 or so. After messing around with their system for over an hour, I got ahold of an operator who determined they made a mistake. Not willing to send an email stating this, or give me any sort of reference other than their 877 number, I gave up in frustration and am hoping this goes smooth. What a joke of a company, what poor customer service, avoid at ALL costs. Go to your nearest lender and get a loan, these people are a joke!

Called to move my autopay to a later day in the month. Which they did. They did not inform us that we had to go on the internet and stop the previous date. The previous date come and they took the automatic payment out of my checking account, which overdraw my account. We called and they realized the mistake. At that point they did not tell us that the payment system was going to try to take the payment again, just that they fixed the autopay for the following months. The second unauthorized payment came at the same time as 7 other transactions. I now am out more than $300.00 in overdraft fees because this company. They don't care about their customer or their financial well being. Absolutely the worst bank I've ever dealt with.

In February I had transaction of 259.72 pending to come out of my checking acct for Ally Bank. That's all that was on description for transaction. I called my bank immediately to let them know I have no accounts with Ally. Filled out paper with my bank to stop this and any future transactions. Well it happened again this month. Contacted Ally. Was told by Kami that there was nothing they could do since I wasn't a customer... Hello!!! Where DID you get my info from to do this activity. This time there actually was an ID# so I gave that to her. Still nothing. She said I would have to have my bank dispute it with them. Something is very wrong here.

If there was a way to give this company 1/10th of a star "they'd be lucky to get this from me". These guys are a ripoff and my experience in dealing with them is nothing short of pathetic. Following the return of 2014 Jeep Willys in mint condition with 17,000 less miles then contracted for and with a residual value $6,000 less than retail, these ** proceeded to send a bill for $206.93. Follow an appeal and review to the scratched fender (OEM part $51.99) they refused to do anything. By posting this I hope to warn others that, "this is NOT a customer friendly lender".

Back in 2015 I leased a car from a dealer, and the dealer processed the lease through Ally Bank. I actually had no problems with Ally during the period of my lease, however, I wanted to extend the lease by a month or two so I called Ally to inquire how to do this. I spoke with a customer service representative named "Jasmine" who told me that it would be no problem, and quoted me terms that would essentially allow me to continue to making the same lease payments for 2 additional months, plus I would have to pay a processing fee that was about the same as a single lease payment. Ok, no problem. However, I was told that I could not enter into this agreement until I made the last lease payment. I was not told there was any kind of time limit after making the last payment before I could extend the lease, so I waited.

My father-in-law died on February 18th. The joint trust that they had contained almost half a million dollars in CDs and Savings Accounts. On February 21 my mother-in-law requested the closing of the CDs and Savings accounts and transfer of the funds to her account in the Washington Federal Savings Bank. At that time we provided the Certified Certificate of Death. Nothing happened.

We got a loan from Ally one year ago. We have paid close to $7,000. We were told that if we paid half in the beginning of the month and make sure the other half was due by the due date that would be a good way for us to go cause our payment was 6:34. Get our bank statement from Ally stating that we haven't paid anything. We've only made three payments after a year. I asked what is going on they told me we've only made three payments. I said no one I could prove I've made all my payments.

ALLY pretends to be a Bank, it's not, paid off a loan to get rid of them and overpaid. The refund check was from Bank of America with a BIG ALLY on top of the check. If you have a problem with the bookkeeping and they can't answer you and you press for a Manager they just hang up. You don't even have a name to complain to. I get advertising from them for investment accounts, where do you suppose the money goes.

I have had my car loan with Ally for almost 2 years now and they have always been helpful with anything I needed up until recently when my car was repossessed. I will admit that the repo was my fault due to an unexpected hardship. However, I have bent over backwards to do anything and everything I have been asked to do.

I purchased a vehicle and paid every month on time. After almost a year I got very ill and was in the hospital for a while. I contacted Ally because I had missed my payment. They told me it was not a problem and wrote out a contract with specific guidelines and asking for a partial payment for the one I missed. I did as they asked. A week passed and then one day I wake up and my car is gone. (I park in my garage every day but that one day I had to park outside). After panic set in and I called the police thinking my car had been stolen I quickly found out that was not the case. Ally had reported it to a locked yard. I called and they first said we never made an agreement but when I started stating the guidelines and who I spoke with and said I would contact a attorney they suddenly found the agreement and tea it to exactly as I had told them.

2010 Dodge Nitro: Purchased vehicle for $14,600.00 in August of 2013. The Chrysler Dealer "BlueWater" in Port Huron wrote a purchase agreement with fees and charges for warranty vehicle was "Dealer Certified". Getting behind two payments in February 2018. I had contacted Ally. Came to an agreement. Told them payment date! Within a week they had car towed to a Recovery Yard. I had requested total amount paid to date and requested that I had already paid the $15,360.00 for the vehicle. Now they are requesting $1,700.00 to obtain vehicle back into my ownership. They do not allow early payoff. This illegal loan will not mature until 2019! (Overcharging customers) Six year Loan total predatory lending. Avoid any financial dealing with this financial firm Ally.

Recently they posted a check on my account that told me that I no longer had a payment due for the month of Feb., and so I did not pay because my payment was zero. After that, I received a phone saying I was past due. I called and told them the situation; they filed an extension because it was their fault their site said what it said. They requested that I pay 30% of my total bill, which I did. Now they are saying I am still past due, the extension was declined and are requesting the rest of the payment. The guy on the phone said the site was an error and I should have called when I noticed it. Well, I did not know it was an error because the check that was sent to them matched what my account said.

Sent Ally a check in amount quoted to pay off a vehicle. Notation indicated for “payment in full”. It was cashed and cleared. Began getting duns for monthly payments plus interest. That was in Aug. and to date - March - am being continually billed and they refuse to release title to me. Ready to join others in class action suit for fraudulent charges and victim harassment.

Got a letter from Ally Financial threatening me with Notice Of Intent to Report Negative Information on me. This bank is unprofessional and scammers. We got our payoff amount from their website and then verified the amount by calling Ally and talking to Allison to verify our pay off and paid it off that 13 of December. And now in March they send us a BS bill that says we owe them $55.63 dated February 26 and if we don't pay it they are going to report negative information.

2 automatic deductions from my checking account in one month for car loan. One was applied and the 2nd vanished into the unknown - provided company with fax from bank with tracking information and dates and logged 4 cases over a 2 week period of time. Always told the same lies-special case being handled and was even given specific time of 11:16 on 3/5/18 for resolution. Another Lie-I have held on the phone for over 50 minutes trying to talk to the payment department but it was refused. All reps are from another country with a very distinctive accent and unable to communicate with them to understand the issue! Stay away from this company!!!

I have a 72-month car loan with them and in the beginning they didn't seem as bad but now they tack on every fee under the sun. I was without a job for 2 months and made my payment when I could, because it wasn't on the date it was due they charged me almost $600 in fees. When I would call to update my information and give them a date to be paid, I never spoke to anyone who spoke good English and they would continue to tell me they are going to report me to the credit companies and that I need to ask my family and friends to help me pay.

Ally Financial is a crooked company. I got behind on my truck payment from losing my job. We worked it out where I paid a fee. They moved my two payments that I was behind to the end of my agreement and then I was supposed to make my truck payment on time. From then on then when I go to make my truck payment they tell me that I owe $365 worth of late fees that was never even told to me.

Ally makes many costly errors and is slow or refuses to correct such. Since day one with me they have been a pain and with account paid in full they yet want more money, they say for balance and late charges. None are owed, their payment history on my account proves such but they ignore facts, even their own facts, such would humorous, if was not about money, transportation and reputation. I will simply post part of my last correspondence with Ally and let this explain all:

I leased a car for 3 years. Part of lease I was required to have $1,600 deposit. I returned the car in excellent condition, Ally will not refund my deposit until the car is sold in the auction. That is a very poor policy to hold my money until the car is sold, nothing in my contract say that. I will never lease or buy a car that Ally finances. BE AWARE... I WARNED YOU.