Ally Bank Reviews

Horrible. I will never do business with this bank again. The car they financed was so horrible. The repairs were just as costly as the loan payments, and those were already way too high at $490/month for a Chevy Trax. When asking them about financial hardship options, they actually suggested paying $2000/month instead of $490 to pay it off faster. RightWay and Ally are crooks working together. I will never go to either and will warn everyone I know to stay away.

Very disappointing experience with this bank. Customer service was slow, unhelpful, unqualified and I kept getting transferred without any real solution. I expected much better communication and professionalism.” This company Ally Bank has to be the worst company I have ever dealt with, such an unprofessional and ineffective financial company. I am 62 years old and this is by far the worst and most incompetent company; I spent 3 weeks trying to get an issue straightened out with them and they made it so difficult for me. I cannot fathom how a company lacks so much knowledge on somebody’s account when we are dealing with a financial institution. Every time I called to inquire about my account nobody had a clue and I would be put on hold several times. One person told me I had to go to the motor vehicle dept to change my title back into their name and I did so only for the next person to tell me I had to put it into the new finance company’s name.

Hard to understand, not good English speaking to me...

04/25/26 | moa Verified Account Owner. Ally Bank makes offers they do not honor. It is impossible to reach a customer service representative with any authority. The supervisor calls back; she doesn't have any power either. Emails go unanswered for weeks, and then when a reply comes, you get a cryptic email, "We've been trying to reach you." Of course, they haven't, so you have to go through the whole cycle of phone calls again to figure out what they're up to. Then it is obvious that nobody even read the email you wrote; but you have to call to get some boilerplate reply read to you. Stay away unless you wish to be treated like the insignificant insect that they view you to be.

I've been with Ally for 10 years. At least four times a year there is a major problem with their business processes. Correcting their inadequacies is typically a 3-4 week process because they seem to have robots replying to email. They are very good as copying and pasting information that has nothing to do with my inquiry, causing me to have to follow-up again and again and again. The last two instances they've taken no responsibility for. They were to autopay my payee. They did not. They said I didn't have autopay set up. Because I expect Ally to mess things up, I took screenshots of the autopay that I set up. I sent Ally proof. After three weeks they insisted I didn't set up autopay. I sent them the same proof they clearly didn't consider at the first denial of their fault. That was four weeks ago and they still haven't replied. Now another issues arises on top of the pending issue. They were to mail a check to a payee to be delivered by the 10th of April.

Customer service is a JOKE! I've spoken to more than 4 representatives today as online access is blocked. No one can unblock. The counsel received is to through a 3rd party to make a payment. Placed on hold numerous times for over 30 minutes. All of the individuals I've spoken with did not speak English very well. No empathy. If I wasn't managing this for an elderly individual I would NEVER use them for any financial needs.

I continuously have login issues with Ally banking. The customers admit that their phone app is issues so they recommend a PC there’s still issues on a PC. I’ve spoke to over 30 representatives. They keep making me go through a circle of questions. They have verified me numerous times I still can’t get my account access even though I’ve been approved takes 3 to 4 days to get approved and then I’m logged out again locked out. Customer service doesn’t help there. You have no empathy and I don’t even know why they call ourselves customer support because there is none still can’t get my money. Would like to close the account, but they won’t let me four months in working buyer beware.

I strongly caution anyone considering opening an account with Ally Bank to think twice. My son has been trying for over two weeks to open a savings account, and the experience has been incredibly frustrating. Ally keeps attempting to verify his identity using a phone number that doesn’t even exist. To make matters worse, a representative even told us that there is no such thing as a specialist, which completely contradicts what we’ve been told multiple times. The lack of communication, accountability, and basic customer support is extremely disappointing. If this is how they treat potential customers, it raises serious concerns about how they handle existing accounts. Based on this experience alone, I would not recommend Ally Bank. Save yourself the time and frustration and consider other options.

If I could give less than 1 star, I would! My auto loan with Ally was paid off and confirmed as satisfied. A year and a half later, Ally claimed a payment from the payoff period had been returned (it was not) and reported a late payment to the credit bureaus. The reporting caused my credit score to drop significantly. I disputed the issue with Ally, provided all necessary documentation, and filed a regulatory complaint, but Ally refuses to address the issue and continues collection threats. Very frustrating experience dealing with a company that refuses to correct THEIR OWN obvious error.

I withdrew all my money from this bank after they locked me out and claimed I had entered the wrong password and user i.d. This was not true. I entered the information that I have entered for years! I was put through a long interrogation process. At one point, the guy wanted me to tell him how many accounts I had? I can understand security questions, last 4 digits of social security number, but this was over the top! I didn't trust that I could get access to my money in the future so I withdrew all on the day this happened. I'm waiting to see if they actually transfer my money. Something is wrong!