Ally Bank

I originally got my vehicle financed through this company. My experience with these people have been very very stressful since I had to COMPLETE a BANKRUPTCY due to medical reasons and everything that followed!!! Cannot make a payment without the runaround!!! People working the post bankruptcy part are total **, cannot comment on what I think!!! But you could take a GUESS!!! I loved working with at first but like a marriage that is not working it all fell in the cesspool!!! IF YOU HAVE OTHER MEANS, PLEASE USE THEM!!!

I purchased a vehicle from Carmax in PA, Ally was the financial lien holder the car was grossly overpriced and living in the North I made the mistake of purchasing a 2 wheel drive vehicle instead of all wheel drive. After having 3 close calls with the vehicle while driving in inclement weather with my children. I started to research if I can trade in the car and purchase a safer vehicle. I took the vehicle to the dealer and asked them to work with Ally to get me approved to trade in and when I got there the car was top down at 10000, I had already made significant payments for 2 1/2 years on the vehicle at almost 900 a month. Ally refused financing me on the trade in.

I've been working for 3 days as of this post simply trying to get these jokers to understand that I've changed insurance companies. The cut and paste responses are insane, unuseful, and just stupid. They repeat they need a policy. Well, the new insurance company has already sent it to them, and sent me a proof email. Ally thinks everyone has FAX MACHINES... wtf ** ? It's not 1990. It's 20**18, get a life, get with the times, use email. I'll never go back, I've used these guys for 3 vehicles, and this is the last. I think I'm going to the bank and paying off tonight, and I'll just go from there. This is ignorant. Nothing like being punished for doing the right thing.

I do not recommend Ally Auto to anyone. I paid my car off over two months ago and still have not received the title. It was sent to the wrong address the first time and returned back to them so I called almost a month ago and was told they would send it to my correct address. I was told it would take 7-10 business days, a month has gone by and I STILL did not receive it. I called the customer service number and turns out THEY NEVER RESENT IT and had no apology, explanation, anything for it! I am SO infuriated. They put me on a 10 minute hold and came back and told me they were still trying to contact the title company and said they were putting me on hold again. I replied, "No, I don't have another 10 minutes to wait. Could someone just call me?" And they said, "No"?!?!

When turning the car in stood at dealer for 13 days before they inspected the car. Initially they said I owe $574 for wear and tear and added time on lease. Went to dealer 3 times to turn it in and would not accept it due to some system code from Ally. Spoke to someone last week. Said they will take the access days off. Aso gave me reference # but when they looked it up they said it wasn't in the system. Looking at the inspection pictures can't see no damage to the car. Car was turned in with 21000 miles a lot less than what it should. Just beware. Be very careful. Never ever again I will deal with Ally again in my lifetime.

Potential fraud From Ally to hide vehicle condition - I leased a Ram 1500 from a dealership in Michigan in February 2017. The truck was leased with Ally Financial. I have leased vehicles before with different companies and never had any problems. I’m learning the hard way with Ally. First let me say that their customer service is non existent and the only reason why they bother talking TO you, not WITH you, is because they know you will have to pay them somehow.

Tragedy Hits... Husband wheelchair, wife looses income... Was behind but caught payments up on car. When behind again because loan was 42000 for a 22K car at $800 a month I called and restructured loan and they said my $450 remaining needed to be received by the 17th of the next month. My account was closed and not showing so I called and they responded within 3 days of that car and kept all my personal possessions and daughters $300 car seat. It was bad enough that the interest they made alone if counted as principal would have paid off the large majority of the loan. But now I will probably be sued while trying to find work from my new wheelchair world and go into bankruptcy since I am about $25 K upsidedown or more on the loan. Unbelievable predatory practices.

I have called them so much, and every time I've called, I've had to try and understand the person who is trying to helping me. I know that they hire people that need jobs. But they need to hire people that speak and understand the English language. It would make it a lot easier on other people to be able to understand them. Here's an idea. Hire an American who was born and raised in the country. And stop sending the jobs to other countries just because they'll work for less money. When I get a new vehicle, I will not be getting a loan from them ever again.

Ally locked my account one Friday afternoon, without explaining the cause to me. I called their customer service, only to be told to wait for a "specialist" to contact me. For days, I had to borrow money to feed my children while I waited on this "specialist." I had to open an account with another bank so I could buy food and gas for work, shoes for my kids, and pay hospital bills. This bank sickens me. The customer service is non-existent, as all they do is tell you to wait. And wait. And live without any money because they don't feel like doing their jobs.

My daughter leased a New car from a Jeep dealer in Ramsey New Jersey (we live in Manhattan). When we leased the car we were told to get the loan from Ally. They (Ally) then charged my daughter a higher rate than normal. When the lease was expiring we called Ally to inquire about "extending" the lease for a period of 1 month or two. They gave us an amount that I felt was way too high so we declined. When the lease was about to expire we called the dealer and left messages for the "return specialist". We never received a return call. We also called Ally and advised them that we would be returning the car to the dealership on a certain date. They advised us that there was a "grace period" and that we would not be penalized.

If I could give zero I would. I refinance my car and Ally bank got their check and my balance was zero. I canceled my Gap and Warranty insurance, so the dealership send check to Ally instead me even though loan was pay off. Has been almost a month and I still didn't receive my money and is almost 300 thousand dollars. Every time they put me on hold to speak with someone who probably doesn't even live in this country. I will have to involve my attorney to get the money that is mine and not theirs. Would never recommend this Bank to nobody! Bad customer service!

Yea I paid 1116.82 per month on a pickup for 4 years to Ally, and my wife died. I tried to get them to refinance to lower my payments but they said I didn’t qualify. I guess your wife dying isn’t considered a financial stress. So now I got to hunt for a new bank. Yep they sounded cold and conspiring. Probably hoping I default so they can robber baron me. Yep I don’t recommend using them. I know I never will again.

2013 Ford Fusion - They repossessed my car and want $1700 to recover it. Ally told us to wire cash through companies like Western Union. After 2 days of nonstop arguments with their reps and proving each rep was lying, I had decided to pay them tomorrow, get my car back and then take them to court. BUT, I read a post on here about how Ally used the Western Union scam to get coincidentally $1700 from someone in the same situation as me that ended in Ally claiming they didn't get the money even though it went through and still didn't return the car, I have decided not to send them a dime.

Most disgusting individuals I've EVER dealt with in my life. Rude, mean, belittling, horrendous... I could go on & on. I wouldn't recommend this company even if it was the only one who would finance you. I just got off the phone with a lady that I told was the most atrocious human being I've ever had a conversation with before in my life, & her response verbatim was "I'm not here for nice customer service". I'm appalled at the way this company treats people.

If I had to rate Ally, it's an negative infinity. This is more than the worst company to do business with. They need to be closed down. Before that, need to be hit with another class action lawsuit. How do you continue to bill a costumer, add late fees, report to the Credit Bureau as 30, 60, 90 late on payments when the car was totaled, paid out by the insurance company & the balance left over paid out thru Gap. No balance was left. You unprofessional, greedy **!!!

I currently have a car loan through this bank. Since day one it has been an unpleasant experience. Trying to make payments via cell phone is impossible. The website if accessed through your phone always says it is down. You can only easily pay if you go online using an actual computer. Also I was sick and took a few days off from work so my payment was 9 days late due too a crappy paycheck. They start calling and harassing you. I had to listen to the phone message 3 times to get the number to call back as the man calling had a thick accent and spoke so fast.

I hate their way of doing business. They have a call center which calls you early in the morning, calls you while you while you are in church, calls your relatives which I call harassment. Aside sending your statement. Even if you're late in a few days, they go after you like pit bulls. They call anybody that has the same last name as yours. Then there's family fights. Ally are also very high in rates. So if you are are buying cars make sure never to use ALLY. YOU WILL BE HARASSED, INSULTED. They own your soul... BECAUSE THEY WILL ASKED YOU 50X WHETHER YOU HAVE SENT THEIR MONEY. Never encountered such as this company... STAY LOCAL WHEN BUYING A CAR.

Ally auto finance rates must be so low that many car dealerships utilizes their auto financing services; however, the services provided to the consumers are horrendous. This company appears to outsource all customer service calls to overseas call centers, which sounds like a good idea because they’re employing folks that have no problem taking on smaller wages but it’s a terrible experience when Ally doesn’t have a normal phone line to call into in the US.

I called to say an unauthorized payment of more than my monthly auto loan was deducted from my account. After the person saw I was a month ahead in payments said she would refund 1/2 the money!! After more than 20 minutes arguing and not transferring me to a manager (all, apparently were in the same meeting!?) I was told within 15 days I would be mailed a refund! Ally did an auto debit to my account for a payment NOT due, but can only mail a refund??!! Spoke to their Fraud Dept. but they don't look into these things - not sure who at Ally does or if they do. I am disabled and live on a fixed income so to have to wait for a refund is quite a hardship!!

First off I’m not a “verified buyer” because they won’t accept any form of payment from me. After seeing all these 1 star ratings, I felt that I need to let everyone know exactly how awful they are and the worst part is... they will not ACCEPT my FIRST payment! As if they are trying to ruin my credit and force me into paying late fees. I only think this because their app and website is rigged and they forced me to pay over the phone with extra finance charges... and then refused that payment after giving me a confirmation number.

Had accident and truck was totaled and Ally was paid by insurance Co. and Gap insurance. Ally says I still owe for a payment of $578.16 and this keeps changing that was not due at the time truck was totaled. Constant calls and letters saying they won't release title until paid. Let me know how to get in on Class action Lawsuit as there's no dealing with these people. They put me in credit bureau as nonpayment! Unbelievable!!! Help please, any info for class action suit would be appreciated.

May 2016 bought a near new 2015 Dodge Challenger from a local Dodge dealership. Ally Financial was the lender. In the dealership contract we initially included for a fee ($3500) an additional maintenance/repair coverage warranty. The dealership's policy stated if within 30 days you decide you don't want the warranty it will be refunded. Within a few days we added this vehicle to our auto insurance policy and the same extra warranty is included free. I immediately in person returned to the dealership and informed them we are already covered and I requested a refund. They had me sign a cxl document and they would forward this to Ally. I documented on the form that a copy of this credit on the loan contract be sent to me so I would know it's been completed and I would have a hard copy for my records.

Contacted Ally twice because they were trying to get me for an additional monthly payment. I leased my truck and am at the stage to purchase it. I need the buyout letter for my bank in order to move forward with the purchase so I call Ally to get said letter. What an honest pain in the rear. I have a headache after dealing with such NONSENSE. The last person I spoke with, Imee, continually contradicted themselves about the final purchase option cost. My paperwork states one dollar amount however Ally is trying to drive that cost up by $383.00. How does that work?

I applied for and received an auto loan from this bank. The service went downhill after a couple payments. I have never been late on a payment and never asked for an extension to pay late. Even so I get constant threats explaining if I am late they can repossess the car. Sometimes I receive 2 threats a month. Ally is the most horrible bank in the USA to do business with. I tried to make 2 payments in 1 month to get 30 days ahead but their policy is I will not be credited for the following month without making a 3rd payment! Stay away, go anywhere else.

2nd vehicle Ally claims they sent title and have not. Funny how two titles just miraculously do not show up. And they will not email lien release. They want to mail it. Well apparently mail doesn’t work for them. They are crooks.

I sent money in with all of the paperwork to open two joint CD’s, one with each of my daughters. Ally Bank put my money into someone else’s account. They then told me that I never sent the checks with the paperwork. They will not put me through to anyone I’ve spoken to previously. I have to fill out customer complaints and wait for them to send me letters that actually told me I need to send my checks into a different Ally address to make sure it doesn’t happen again. They admit no blame on themselves. They finally moved my money to the CD’s but only because I found out it was in a relative's bank account (thank goodness they let me know that) and I told them where it was.

We are trying to get a house loan but unfortunately we will not be able to do so at the time due to a late payment in our credit score place in error by Ally Bank. It's for the January payment which is due on Jan 22. It was paid on Feb 22. We have the confirmation number. It also says on our bank statement it was paid on Feb 22. Not only did I paid Jan payment that day but I paid Feb too a total of $1170 making us up to date but they show us paying on Feb 23 on the account making it a month late therefore going on our credit - if they had it right it wouldn't be on it and we would be able to get a house. We contacted Ally bank and were told someone who handles this type of issues would contact us but so far nothing.

My Vehicle in the repossession stage and I was advised the only way to save it was to pay the 3 months past due amount via Western Union. I made the payment and two weeks later I was contacted by Ally Direct that they didn't receive my payment because they were having trouble with their Company Code through Western Union and the monies went to GM Financial. It's been 8 weeks and I still haven't gotten my money back from GM nor Western Union. Ally Direct repossessed my vehicle. I lost my car because they gave me the wrong information and I recently found out that they don't even use Western Union services anymore. Not only did they cause me to lose my car I still don't have my money back from GM or WU. Granted I was behind in my payments but did what I was told by Ally Direct to rectify the situation and still loss my car and money.

Ally Auto does not provide correct information to a consumer paying off the loan. I called 3 different times to confirm the payoff arrangements needed to ensure that my title would be expedited to me so I could complete the sale of my truck. I was assured that a certified fund bank check would assure me the title would be mailed to me within 3-5 business days. I obtained the funds, overnighted the check and waited for my title. I am now waiting 8 days and the title has not been received. Apparently, NJ has a waiting period before the title can be sent. This was never told to me in any previous conversations.

When I initially opened the account, I was guaranteed an APY (Annual Percentage Yield) of 1.45% for opening an online savings account. I open the account with a balance exceeding $5,000 and the first earnings are deposited to my account, $2.13. I figured for a while that it may have an increment that would soon reconcile the remaining interest owed. When I call, for a total of 7 phone calls, they’re unable to answer my question as to why they paid me that amount, perhaps because they know quite clearly that it’s incorrect. They were evasive, and would put me on hold every time I would ask which makes it all the more suspicious. As a result of all this, I am now locked out of my account with my money on hold. I have a transfer that’s going in effect today for more than $800. I am concerned that they’re going to claim that I never had an account with them and destroy any evidence resulting in my money being stolen.