Ally Bank

Yes, I have positive experiences with Ally. I joined gmac bank in late 1990's. I took advantage of high apy during the booming internet stuff and the bubbling economy at that time. Later it changed to ally and I'm still with it doing ONLY transferring funds, depositing checks, online saving, cd's, and self investment, which my save me lots of troubles.

One thing after the next with these people, horrible customer service, signed up for a promotion I didn't get either, customer service is a crap show and they should all be fired. This is probably the worse bank I have ever dealt with ever. I could go on and on over and over but all I got to say is horrible place.

We recently fell victim to a scam artist resulting in our withdrawals at multiple ATMs to pay toward said scam. This was traumatic, embarrassing and hurt us financially. We reported this to police and Ally, our bank. We followed all steps and procedures advised by Ally, who stated they would investigate. Two weeks later, we noticed our checking account was closed, with no advanced notice. We called Ally, and were told investigators had “terminated Ally’s relationship with us”. They closed all accounts without notice, on the last week of the month, immediately before mortgage, credit card, loan payments came due. They did not even give 30 days notice to mitigate the damage that would predictably occur to us.

Let me talk to a supervisor. I have gotten twelve different answers from nine different CSRs. One rep tells me there is a certain amount in my deceased father's accounts. Two or three months or so later I FINALLY get the correct answer to the question "What forms do I need to open an Inherited IRA?". The amount deposited was 25% less than I was originally told. To add insult to injury, I was told on 8/8/2023 that a check for an amount equal to the difference had been sent on 8/1/2023. Check never arrived. Called again on 8/21/2023. Providence tells me the back office is looking into it. Research will take 1-2 days. Processing the check will take 3-5 business days. I get two checks for a tenth, 10%, yes, you read right, A TENTH of what I was expecting. And my account balance goes down even more than the amount of the checks.

I have multiple times tried to work with them. Decided to refinance. My new bank was appalled of how they handled it. Did you know they will only paper mail a pay off letter so then it delays pay off and they keep adding up in interest. So now pay off higher. My bank called and I warned them about being transferred multiple times. It is shady business. And good luck. I sat on hold for 20 minutes. Then they told me they were not licensed to speak with me in my state. Then another 20 min. I refinanced and they made it soooo hard and were rude to me and my new bank. They are reporting them. They will not work with you.

Ally bank was great until one day my mobile deposit for my paycheck was held for 5 business days. After 30 minutes on the phone and repeatedly asking to speak to a supervisor, and being told “they will tell you the same thing I am telling you” to try and avoid getting the supervisor on the phone. They were unwilling to reach out to the other bank to allow the funds to clear and remove the hold. Very poor customer service and I will be discontinuing any business with Ally going forward.

I obtained a car loan from Ally Bank for a leased vehicle. After one year, I sold the car to a dealership, who paid Ally Bank an additional $6000 for the car, and I had paid the full year's interest on the lease. However, after the car was sold, Ally Bank sent me a letter stating that I owed them a disposition fee of $500. I contacted their customer service department, but the representative was rude and only repeated that I had to pay the fee. I explained that I did not break the lease, but rather the dealership purchased the car, yet he still insisted that I pay the fee. I have purchased many cars before, and have never been required to pay a disposition fee when the car was sold to a dealership. I request that others avoid obtaining a loan from Ally Bank, as they may also have to face similar difficulties.

ZERO stars. Liars, terrible customer service, thieves. Need I say more? Why hasn’t anyone taken these people to court? I would be ashamed to work for this company. The company harasses you with calls, hangs up on your calls no matter which number you try and even discontinues chatting conversations. This is truth.

I have been well satisfied with my Ally saving account, but now Ally Bank requires me to "specify my pronouns." The bank should care more about my money and not at all about my pronouns. I will take my saving elsewhere.

PLEASE, don't ignore the negative reviews all over the web, and I highly advise against using them based of the small percentage of folks who say they had a good experience, especially those telling you to ignore the negative reviews. This company is bad energy and it's not worth the risk. They stressed me beyond belief by essentially holding $1#,### dollars of mine (life savings) hostage shortly after opening a new account. Forced me to jump on a call and it took hours of my life away, and they asked me bizarre questions and made me feel like I was be interrogated by police officers. Was hard to reach someone who I felt somewhat comfortable talking with too, as I kept getting a call center in India (no disrespect to those hard working people obviously).