Ally Bank

I purchased a vehicle around four years ago and I have had Ally Financial the whole time in January/ February 2018. I went in and underwent cancer surgery. I was behind on my payment for 2 months, every month after that I had made my payments on time on my credit report stated that I was still behind every single month. I had paid up one of those payments so I'm only behind one in the last 4 years but now they seem to have forgotten to take out my automatic payments so it looks like all of my payments in 2018 are late if you have an automatic payment wouldn't you think that they would come out automatically. Once my vehicle is paid off in full I will never use Ally Financial for any of my financial needs ever again.

Everything was fine until I switched bank accounts and needed to re enroll in the automatic payment withdraw (auto loan). Apparently that was an invitation to screw me out of money because I've been told by several agents that they are not authorized and that they can only accept payments over the phone with you guessed it, added fees. After arguing with several agents and missing car payments I finally got a representative that told me she was going to re enroll me. Well that didn't happen and yea you guessed it again. They added late fees for the payment they didn't take out. Nobody that works there seems to understand English unless you stop making your payments then you get someone who lies to you. Terrible company. I don't how these people sleep at night.

Returned Jeep to dealership, photos taken. A few exterior scratches. Otherwise Jeep is in great shape/Very Well taken care of, the 3 Years I leased it. I seen photos from the 3rd party who assessed the Jeep. Some photos were NOT on my Jeep when I handed it in to Sterling Heights Dodge!!! I've leased 6-7 Jeeps, NEVER had any issues!!! Mileage was at 12,000 miles over a 3 YEAR PERIOD!!! Interior was perfect!! I had regular oil changes/tires looked at every oil change. Parkway mostly! 3 years of driving a vehicle has to have wear and tear.

If I could give no stars I would. No contact I have had with this company in regard to our loan has ever been pleasant. I normally pay my auto loan via the Internet for convenience. However, this month I was not able to. When I attempted to log on I get a message back stating I don’t not have an account. So, I called to attempt to make a payment over the phone. At this point the customer service rep Mary tells me she can’t take my payment and I have to be transferred to the consumer resolution department because I’ve filed for bankruptcy. That’s definitely news to me as I have not filed for bankruptcy and am simply trying to make my monthly payment. Of course, the consumer resolution department is currently closed though so I’m told I’ll have to call back on Monday. My payment is due today. I asked to speak to a supervisor and Angie gets on the phone.

I got behind on my loan due to losing my housing and I was trying to make arrangements with the company to catch it up. Well they went back on it and came and took the car anyways. I don't know how many times I called them to set something up or to have them stop calling 1,000 times a day. So after they took it, you get referred to a redemption center and they are even worse. In the first 24 hours, they have no info and will not help you then say they have options but have to wait for paperwork to be in. Once the paperwork is in, there are no options and you pay this or you lose your car. Their representatives don't want to help or use the resources the company has. They will lie to your face and put inaccurate notes in their system. The company is a joke. Payment amounts are unreal just like their APR. I will never use them again. I advise people to look elsewhere because you will get better deals and better outcome with a legit company.

Do not lease or sign with Ally. 3 years ago I leased a car Maserati Ghibli from this dealership. At this time, it was a sales team who knew about the car and looked like they have been interested in customer satisfaction. In the next 3 years of this lease, all of this people disappeared and a service disappeared as well. At one time, they took my car for regular maintenance service and kept for it for a week without loaner car to offer and I paid lease for a week without having a car. Every time when had to use the service there was some kind mistake. Once I came to look for a new Levante and salesperson even did not know basics about a car. But worse came at the end of the lease. I had two other cars to drive, so I kept the Maserati, basically as an exotic car with very little use. I had more than 12000 miles unused. It was a car in a perfect condition.

The loan process was easy, the payment online was also easy, and the interest rate was a bit high. My biggest complaint with the company is customer service. I expect a bank to work with me to help with mistakes happen. The representative I spoke with read from a script and kept repeating herself instead of thinking outside the box to fix a problem of their doing.

My husband and I leased a car from Auto Nation and they set us up with Ally Bank. We have only made 10 payments on the car when my husband passed away. After his passing I could no longer afford the car on one income. I contacted Ally Bank to let them know what had happened and what did I need to do to turn the car back in and end the lease because I could no longer afford it. Not only did Ally Bank remove my husband's name from our account, which also meant that I could not log in to access our information, without my permission, they said they would do nothing to help me. I did not notify them of his passing, they just did that all on their own.

I paid off my vehicle in full. The payoff amount was received before the change date. However they processed the payment after receipt date and instead of backdating they have charged 4 extra days of interest. I am repeatedly calling and writing letters until I receive the extra four days of interest. It's the principle. I'm not sure this is a good place to do business with.

I have been with Ally bank for three years. I have never missed a payment. I have other loans with Hyundai and BMW as well. I tried to sign up for automatic payments, and each time I did this, there was an error saying, "Come back later." I am very busy running two companies, and most of my payments are on auto pay. I had forgotten about it, and missed one payment. I wasn’t aware of it until I went on my credit report, and it showed I had missed two payments!

Ally is a most horrible bank to finance with. Besides the fact that the GM Equinox that I leased was a piece of crap, with no pickup whatsoever, dealing with Ally was a nightmare. First of all, I returned the car in July, but only received the final payoff in mid September, 77 days later. And before I even had a chance to read the letter, the phone calls began, relentlessly multiple times a day. I had gap insurance to cover damages, but they refused to co-operate with me to make a claim. I finally had to write them a letter to cease and desist from contacting me my telephone. And to top it off, Ally made a wreck of my credit score. I will never consider buying GM or dealing with Ally. So should you.

I have a Buick Enclave that was financed with Ally. I was fine with my experience until last week. I'm getting rid of the car but had a balance of $ 1022 on the loan so I paid it with an ACH debit from my checking account. The $ is gone from my checking account but now I'm told it takes about 15 days... WHAT?? The buyer isn't going to wait. This is ridiculous!! The customer service people (very poor English, hard to understand) said they have to wait for $ to get to them. GET WHERE? Everything is electronic, it's been taken from account. If I had gone with my local credit union (which had the same rates) I could have paid and had title cleared on the spot... NEVER AGAIN WILL I USE ALLY. I'm losing the buyer because of them. Photo is of account page that says... paid in full.

By far the worst bank and customer service. We purchased a vehicle financed through Ally Bank. Everything was good, easy to make online payments until the our vehicle was totaled. As soon as Ally found out the vehicle was totaled they cut off online access without notifying and we had to mail in checks. Our insurance was trying to pay them off, they just needed Ally to fill out paperwork which took them over a week and that's because I kept calling every day to have the paperwork done. After the insurance paid them off we had a small balance left which they refused to work out a different payment plan and said we had to pay in full, in which one of their customer service representative had said they would be able to do. We always made payments on time sometimes even early and it was ridiculous that they couldn't work out a payment plan for the balance. Never again will we use them as they do not value their customers.

I called in to make my payment which is due today, and John employee # ** refused to connect me to speed pay so that I can make a payment. I then asked to speak to the supervisor and he also refused. If my car is repoed because of this dumb ** I will sue.

Personal experience... I’m am extremely disappointed with the process and dealing with this bank! You have to fax or mail in an application, no one to talk to, no online application and over two weeks to review and/or process. Once they come to a decision (in my case no approval, which is fine) but then again only to be faced with no one willing to discuss anything as to how a decision was made.

This was my first time calling in because normally my husband calls in. The agent I had was very rude, talked over me, and was not helpful at all. He huffed and puffed at every question I had and raised his voice several times. I've never in all my car buying history had such bad customer service.

I wish we could give no stars!!! First of all DON’T finance your car through these people!!! I tried paying my payment online like I always do. I had switched banks so I had another account and routing number. So my payment kept getting reversed. So I tried again a couple days later and the same thing happened again. So I went on the website and seen where you could mail the payments to and I sent it there. I sent it priority so I would know if it got there and it says it was delivered.

I had a very bad experience with Ally Financial. First, they took an unauthorize payment out of my account, which caused my bank account go negative, and I occurred an overdraft fee. Ally financial refunded me the payment they took out my account, but stated they will NOT pay the overdraft fee that occurred. I faxed them over my bank statement which reflects that Ally is the reason I received an overdraft fee.

Ally is horrible. I've had many cars and car loans. Ally is by far the worst. First off, nobody speaks English. How can you even expect to have a conversation with a rep? It gets you nowhere fast and makes matters worse. Second, their late fees are ridiculous, triple the average, and probably should be illegal. Once this loan is paid off, I will certainly never finance through them again. I do not recommend Ally... at all.

Talk about the worst customer service I’ve ever had, EVER! Asked for a lien release letter and days later still nothing. Good luck getting someone on the phone. Let alone someone that can actually help you out. DON’T WASTE MONEY OR TIME WITH ALLY BANK.

This is a company that you want nothing to do with. Just like all the other reviews, there is nothing good to say at all. We contacted Ally to find out the quickest way to pay off the loan and get a lien release. We followed their instructions after being told all different things by different reps. This is along with being put on hold over and over again. We paid the extra money for certified funds and extra money to overnight the payment. This is following a supervisors instructions. She then informed us that 48 hours after the check is received that we would have access to the lien release.

I paid off my vehicle on June 20, 2018 and sent Ally a cashiers check via FEDERAL EXPRESS. They cashed my check and have never sent me my verification letter of the loan being paid off to take it to DMV to collect the title/pink slip. Every time I call I get a person that does not speak English in the Philippines. They read from a script and put you on hold every 2 minutes for a minimum of 10 minutes. THIS IS THE WORST COMPANY EVER!!! STAY AWAY FROM ALLY BANK. They are crooks! They hound you for your money but take their time in releasing anything they owe you.

WOW. It can't be worse than this. I tried to open a bank account with Ally, and it ended up a real horrible experience. They asked me a DL, SSN card, utility bill, and I sent them except SSN card-I explained them I mind sending it thru online. Then fraud dep. called me asking a utility bill. I said I sent it, but somehow she (Regina, what a stubborn!) kept asking me another bill. I live on all bill paid apt. so that cable bill was the only utility bill. But she seemed to be very stubborn. I still can't understand why DL can't prove my address and the utility bill either. Just she's being an idiot? No other bank required me other than DL. So I wanted to close the account. The person I talked said 'we will close it on Mon and we will mail a check'. NOTHING HAPPENED.

First I will address why you do NOT EVER, as in NEVER EVER want to use ALLY FINANCIAL as your automobile financial institution and perhaps take any other means of transportation, even if it means you're walking to your daughter's wedding... Everything you have read in the reviews before reading mine is 100% accurate about this... and I use the term in the most loose definition... business!

I purchased a vehicle on August 5, 2015 and financed with Ally. August 28, 2015 Ally began harassing me saying that I missed my first payment. I stated via the paperwork that I signed that my first wasn't due until September 5, 2015. Ally charged me a late fee. They refused to remove the late fee and said that my payments will now be due on the 27th of each month instead of the 5th. Each month Ally charged me a late fee and harassed me via phone at least 10 times per day. On December 23, 2015, Ally sent a tow truck to my residence to get the vehicle because according to them, I was not behind on my vehicle payments but I had late fee payments that totaled $162. Ally said that the only way they would accept the late fee payments is if I paid the late fees in addition to two future car payments.

Please shut them down before they hurt more people who are struggling to make ends meet and to go to their jobs to feed their children.

I had purchased a car using Ally due to a plummet in my credit score. They were the only financial institution that would give me a loan. I had lost my job for close to a year and was just getting slowly back on my feet when I found myself with a totalled vehicle and the absolute necessity to quickly find another (accident wasn't my fault, in fact, I was sitting in a restaurant with my husband, daughter and in-laws when a waitress told me someone had creamed my car in their parking lot). So Ally gave me a chance. After being forced to sell my home or have it repossessed, going through my husband losing his job, our daughter having sudden sporadic seizures and myself having medical issues that required time off work and additional medical bills, I was late from time to time. I received letters saying how much I owed in late fees but never the actual total owed.

Well needless to I had my vehicle repoed by them. Nobody really speaks plain English and it hard to understand them. After paying an additional fee to send them money and it's a pain. They took the vehicle out of my state to an auction place. The people who grabbed the vehicle are trying to charge $75 storage for my personal effects. When you call they put you on hold for 3-5 minutes which is always more... Trying to get my vehicle not counting the 4 calls I made yesterday... I have made 8 calls now to them only to get a runaround. Whatever you do do not use these people. Even if you call for a simple question like what is my payoff it is painful. They make you wish you hadn't gotten the loan through them. All I can say is avoid them at all costs.

Okay, I have 10 days after my car note due date to pay my car note. They are reporting to the credit agency after 5 days. I have always had this problem and I cannot wait to pay this car off. This company likes to keep your credit score low so you cannot trade your car, truck, etc... This is something that I have been dealing with for 4 years and I only have 1 year to go and I will never uses this company again.

I absolutely can’t recommend this bank to anyone. Their dealer services are the only ones that can give you a pay off amount. Dealer services closes at 6:30 Eastern time. Which means their hours aren’t remotely similar to the times an actual dealership is open. And nevermind the fact that there are other time zones than Eastern time. Additionally, they have a convoluted pay off system. Most banks have one amount. Not Ally. You get your buyout amount as the consumer, but your dealership pay off amount can be totally different. But again, you better hope you can get to the dealership during the times that are convenient for Ally Financial dealership department. The whole process is absolutely absurd.