Ally Bank

This has got to be the worst bank in history, I have $800k various CDs and then I tried to send funds to the Ally Invest and the Ally Bank lost $25k of the money... It's been weeks and they don't even seem apologetic. DON'T BE A FOOL - GO TO ANOTHER BANK!

Never sent title when paid off. When I called for it they said they sent it but could not confirm where or when. Gave wrong info on how to obtain from title office. Title office said they never received it but they commonly have problems with Ally. Horrible support and negligent with important documents.

I contacted Ally Financial about being behind on payments as my wife just had kidney surgery and foot amputation as was told to make 1 payment in the morning and I could defer other payments so I said ok. Have conversation recorded between myself and Ally rep Resee. And that night they came and repo vehicle before I got chance to make payment. And now being told they will not honor deal made that they want $3000.00. This is no way to treat customers as no one can control if people fall ill to medical reasons.

I paid cash to pay my car off and have it sold and can not get my lien release. Will never use them again. Still waiting. If you pay money out of your checking account it’s not considered cash. Even though your loan is paid in full and the money is out of your account. They will not give you a lien release. When they do fax it it’s 48 hrs to fax it. Never again.

I was underwater in my last car and had no many issues with it. I had no choice but to trade it in for a base model Durango. Because I was so underwater and had to add an extended warranty, I had no choice but to sign a new car loan with a high interest rate. I’ve owned several cars and was always able to refinance for a lower rate. After a year of on time payments I contacted Ally to refinance, only to be told that I am locked in to the rate which was agreed upon when I originally signed. I will be wasting thousands and thousands of dollars on an 8.5% interest rate. I find it interesting that Ally has a new marketing ploy, telling consumers they should use Ally because other banks charge high interest rates and take your money.

Terrible experience with the lease return process of my Jeep Grand Cherokee. I’ve leased two Grand Cherokees. And was prepared to lease a third - but Ally botched the deal/timing by dragging their feet. I ended up leasing an Acura MDX with Honda Finance, and it’s been 100% better.

I leased my car through Ally in 2016. When I first started making payments, they enrolled me in auto pay WITHOUT me knowing and would take my car payment out of my bank account TWICE and never put it towards my car payment, causing me to fall behind and racking up nasty overdraft fees through 5/3 (who I bank through). It took weeks to get them to fix this mistake. I faxed my bank statements to them, per their request and called them EVERY SINGLE DAY until they fixed this. It took weeks and countless hours of being put on hold and being told it was 5/3's fault and that I should have called them. Autopay was never set up with 5/3, so how is that their fault?

Leased a Jeep through Ally bank. I cannot get the payoff amount from them. They say to contact the dealer. The dealer says to contact Ally. It is one big runaround. Plus they don't pre inspect your car for you. I would NEVER deal with this bank again.

Paid 2600.00 for a car warranty that doesn't cover anything. I have had to replace parts that should not have gone bad in a car that is only 3 years old. They are not helpful or useful. Waste of money. Horrible company. Doesn't stand behind its product. Useless.

After paying on time for two years, I too had a life-threatening heart condition that totally stopped life as I knew it. We kept in contact with Ally on a daily basis. They call you at least 20 times a day 8am to 9pm like clockwork. I made an arranged payment on December 4th, and the next payment was to be made before Christmas day the 25th. I made a quick trip to the local grocery store on today December 20th, and upon return my truck was gone. Ally lied to me and repossessed my truck before the next payment had to be made.

I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don’t waste your time. Customer service is non-existent and the whole process is a bigger headache than it’s worth.

Thank goodness I became aware of the mountain of customer complaints about Ally Bank, so I can at least be prepared for more of their non-sense as I wind down the auto lease I now have with Ally Bank, after just experiencing their awful customer service! I have been an excellent customer having made every payment timely and always about 2 weeks early, with only two more payments remaining, but even so, Ally customer service reps are no help at all with my questions about end of lease options and actually, Ally service reps have been downright arrogant when I ask any questions at all about my lease-end-options and refuse to give me any information about my lease-end options until the lease “matures” or in other words, they won’t discuss my lease-end options (Buy the Vehicle, Extend the Lease or just return the vehicle) until my final payment has been received.

Leased my Maserati for 36 months which was financed by Ally Bank. Returned to dealership 1.5 months ahead as I have reached the mileage allocated. Two weeks passed, called and was told by Ally they had not received info from dealership. Two weeks later was told they have completed inspection by 3rd party and need to wait. Another week (now 5 weeks) when I called to ask about the $800 security deposit, was told I had to wait “until car is auctioned off”. That is the alarm bell and fury went off.

So I have been banking with Ally since I was 17! I am now 21 years old. I have never had any issues with Ally until 2018. 2018 was the year of lies for Ally bank! So the first incident was someone hacked into my bank account and changed my login details. When dealing with this very serious issue with Ally they told me and I quote, "Because you have a similar username as other users when someone changed their password it reflected in your account." Tell me consumers, what bank allows multiple users to have the same username? Really! So obviously if this was the case Ally wasn't doing their due diligence. I told them that it was a hack per their own email correspondence to which they said that could not happen. REALLY! OKAY! LIARS! It came across as they have no idea what happened and are lying to cover their tracks.

Updated on 12/05/18: After receiving the title release from Ally Bank after several phone calls I finally got satisfaction. When you call Ally you will get an overseas operator, tell that operator you want an American operator (Ally rep). After much confusion on their part I received by email a title release form plus I asked for a hard copy which was FedEx'd to me. I took the release to DMV and they said that now Ally had notified them of my payoff and released all interest in my vehicle. So if you are promised a vehicle title in the mail do not wait more than 10 days, call your DMV ask if your vehicle is released and if not call an Ally American operator and tell them you want the release form by email, hard copy and also notification to your DMV. Good luck all. Never again.

First off, these are predatory loans, most at interest rates in excess of 20%. You will pay for your car twice, and be upside down on the vehicle the entire term. After 3 years my bank refinanced the loan and sent a check to Ally. After two weeks it was not posted to my account, so they stopped the check and sent a new one. Two weeks later, nothing posted. I called to find out what was going on. Was told they hold checks up to 10 business days while they determine if it's the correct payoff amount. The interest charges kept accruing during this period. Then they reported to credit bureau that I missed my payment that month, while they were sitting on the payoff check.

My experience with Ally right now this very moment it is 6:39. Still want them hung up with them about 6:37. Very angry and very distraught. Bothered 2 facing when will I feel not so bothered? By the end of the night I can come soon. I was two months payments behind with Ally Finance. I was in August and September late coming month of September. I go to pay August in the middle of September so I came out to steal. So check comes I try to make that payment but I did not succeed successfully with that so September's was not met. So what's going into October? They're already sending me mail stating that I need to catch up. I wasn't trying to hide from them whatsoever. I was keeping contact with him very often. I do not want my car to get repossessed. I have made a payment arrangement and then follow through with that so they sent me out a nasty note stating that my car is due.

So first things first, when you have a vehicle financed with Ally Bank you will get phone calls. Obscene amounts of phone calls from random numbers. They will harass you multiple times a day until you set up your online account. During which you are forced to set online bill pay, which is auto pay. So the problem with this is if you ever decide to make a payment early or from a different account prior to the auto payment they will still collect the automatic payment. The customer service is horrible and sometimes impossible to get ahold of. You're lucky if you get someone who remotely speaks English and they are less than helpful.

IF I COULD GIVE 0 STARS I WOULD! This bank is deplorable. I opened an interest checking online and funded immediately during the application from my Chase savings account with $20,000.00. Everything went through fine, a few days later I can’t sign into online banking. So I call and they asked for a utility bill and my I.D. Reluctantly I email both and now my account has been closed due to “confirmed fraud”! HOW?!?! I have never even done anything on the account itself, never even received a debit card or a welcome letter as promised in the mail.

Ally provided funding for my wife's original auto loan. She paid off the entire loan in 4 months and it was paid in full on October 2nd. One week later, the car was totaled in an accident and our insurance company agreed to immediately reimburse her for the full value of the car, but first they needed to obtain the title of ownership from us. Ally said they mailed the title to us on October 3rd. Now, it is November 21st and after almost 30 phone calls to Ally, we have still not received the title of ownership from them.

We have been customers of Ally Bank for years. We have more than one account with them, all in good standing. Never bounced a check and never even needed overdraft protection. So we ask them one simple favor. To write a letter of reference. They have sent us bank statements, account balances, and other various papers that are not what we need. We have even copied and pasted a sample letter from the internet. But they can't seem to take the five minutes to type it out and hit "send". Our local bank sat right down, typed it out and handed it to us. We have been waiting for Ally to do this for 30 days now. Bigger is not always better. Stick with your hometown bank.

I have 2 auto loans with this company! Always paid on time! My Husband and I decided to pay both accounts off in full. I sent the checks the 5th of November 2018, they received them the 12th. When I called I was told that the checks needed a second signature for them to apply them to the account. This was all fine and well, I offered to pay for them to overnight them back and I would have them signed and overnight them back to Ally. They were approved by Ally to be overnighted which I have voicemails and an email staying this. Ally said the checks would be sent out the 13th of November overnighted. ALLY never overnighted the checks. When I called I was transferred to multiple people telling me completely different things!

Back in December 2016, I cosigned for my daughter to get a car. In August 2018, the car was totaled. Between that time and through October, payments were continued to be made. At the end of September, Ally changed the account to wanting to be paid in full but DID NOT contact the cosigner. In the meantime a payment was still made. At the end of October, the account was charged off and again, the cosigner was not contacted. On November 1st, one day after the charge off, I was finally contacted and told everything that was happening. Their excuse for not contacting me, was that my number was listed as a work number. But that just seems a little funny that they never contacted me until the day after it was charged off. When I talked to them, I was unaware it was charged off and offered to pay off the entire loan but I had to move money around (Nov 6th).

After 4 years of paying on both my accounts with this company in a timely matter they decided to without permission take 2 extra payments out of my account! I never authorized it, I was not behind not late with my payments! I called them to complain. "I have other bills. Put my money back." They told me pretty much it was my fault, "Oh well call your bank," and agreed with me I was screwed! The operator nor their supervisor cared or was helpful. They were coy and arrogant. They told me to call my bank. Well I did and I placed fraudulent charges. It’s against the law to do that! I will tell everyone I meet and every review I see I will write about this company!

Ally Bank wants to charge me $10.00 for a Transaction Register (a record of deposits and items) booklet. They claim check order is "free" and that include one transaction register and a cover. I stated them I do not need checks because I have plenty: I just need the Transaction Register. They are thieves!!!

I need to refi my car loan. I'm stuck with Ally Auto because my loan is upside down. I owe more than its worth. Ally doesn't give you options to refi. Other banks won't touch it. I would pass on Ally and never finance with them again. My APR is also extremely high. I have normal credit, I feel like they could help if they would at least lower my interest rate. But...no such luck. I do not recommend this financial institution.

We just started our new car loan with Ally Bank two months ago and had no issues. Due to a job promotion and change in pay schedule, this current payment was 6 days late. We didn't figure it would be an issue since we were in our 10-day grace period. However, we were wrong. The first day we were late they started calling to collect payment. They were rude and demanding, as if we were in serious default of our loan. By the 6th day they were calling twice a day, at various hours in the day, and also calling all numbers they had on file for us. They threatened us with late fees, and treated us like delinquents. We've had several car loans, furniture loans, and of course a mortgage and we've never been treated this way.

Ever since I financed my car through Ally it has been the worst experience ever. At the car dealership I was told how much my payments would be. Ally has never sent me anything explaining what my payments are actually and when you call them they purposely act stupid like they can't understand what you need. They pull up random amounts of fees and penalties that make no sense. None of the people that work there speak English or something close to it. One time I actually talked to an English-ish person and guess what...they put the first person I talked to back on the phone! By the time you finish with them you just want to slam your head against a wall. I think this is what they want and you finally just pay the crap and move on.

If you want to hear my story it is below on why to stay away from this company, but if you are expecting a title to be mailed just call back and ask for the lien release document to be faxed or "mailed" to you. I never received the title in the mail and it's been over 30 days. I decided to sell my new car that was financed by Ally from the dealership. Ally could be much better if they would invest time in their call center to actually give people correct information. Not sure if this will help anyone, but here is my experience with this bank: Once the funds cleared my bank from the buyer, I went to my online account through Ally's website. Generated the payoff amount and paid the account off. This may be absurd of me, but I thought the fastest way to pay off the account would be to make an online payment using my checking account from my bank which was my payment source on Ally's online account.

Turned in car and claimed I had damage, so I called and explained my situation and they didn’t care. I’ve never been in an accident and have always paid on time. Customer service was the worst and not helpful at all.