Ally Bank

On July 29 my payment was due, while in my grace period, on August 7th I totaled my suv. I called Ally and reported it and contacted Gap and informed them as well. They said that I had to send in a police report, insurance information. I did everything they said. Meanwhile, Ally Financial, closed my online payment account, I couldn't see any of my information. They then put a bad hit on my credit report. They received a check from Geico for 16** plus $ and one from Gap for 5073.54 and 430.91 from Millsboro Auto as a gap refund. On the gap paperwork it shows the total owed one the day of total is 22,300. Gap paper shows it's all paid. But Ally says I still owe 1111.54. And they don't explain as to how I still owe them anything. I will never ever use them again. And I can only hope that no one else has to either. I do have all of my paperwork. But if you don't want them to ruin your credit, what do you do? Pay.

Ok so just to be honest, I was behind 2 months on my car. My husband called Tuesday and to his surprise they stated my car was up to date and no payments were due. He was calling to pay what was owed. They said nothing was owed at this time. Fast forward to Thursday! He goes to withdraw money from our account. To much surprise his entire account was empty! Yes. Empty! I’ve now researched this and it is illegal even if we owe, it is illegal for any company to take money from your account without permission, or letting you know, unless there’s a judgment signed by you in a court of law. Which we don’t have. You have to be sued for garnishment to be allowed.

Once again, I set my payment up on "Autopay" to come out on the 25th of each month (the day I get paid). They will not change my due date from the 24th to the 25th. So I deal with their harassing phone calls each month. Today, I received a call that my account is $139 past due. I ask why/how since I am on Autopay to be taken out each month. They say that it's because I always paid more than my payment and when they set up the Autopay it made my bill lower, for a few months, and now the Autopay amount isn't more than the original payment. So along with this RUDE debt collector, I have a "Past Due" amount as well as late fees because they did something wrong. Not me. I just wish they would waive their late fees, since I don't feel like it was my doing. I also wish I would have researched this company a lot more before financing through them, I see a lot of 1-star reviews. This is my fault for not doing better research, I suppose.

I sent a cashier's check overnight for the payoff amount on October 3rd, it was received at 10am on the 4th (the due date). For 4 days the account was marked past due. Then it was marked paid in full. Now it's the 12th and I just got off the phone with customer service who informs me that the release for the title should be to me by the 16th. I am pissed, the buyers have decided to look elsewhere. And if it took that long to make a payment I am sure there would be delinquent charges incurred. DO NOT DO BUSINESS WITH THIS COMPANY. YOUR BEST INTEREST IS NOT THEIR CONCERN.

On Oct 3rd I CALLED Ally Financial to come pick up their 2007 Suzuki. I had this truck for 6 years and it still wasn't paid off. I would have never got done paying for this truck. They refused to come get their truck. Told me I was responsible for the other $4,100. I told him to go to hell not paying y'all another dime and I jacked the truck for 500. Ally is the sorriest company I have ever deal with. They're rude you're obnoxious and they're foreigners. Don't ever go to Ally Financial. Bunch of foreigners. Stay America.

They repossessed my car on a Sunday and I couldn't get ahold of them and I had to work. I tried again and again and they were not helpful, rude and obnoxious and days and fees were piling up. This followed after I tried to buy the car from them and I was behind due to hardship but I've always paid my car and they know I was good for it but they took it. They are ** snakes and I will never do business with them again. They knew my miles were almost at the end of negotiated and they took the car like the garbage swines they are. Stay far away from this company. Loyalty is not a part of their vocabulary. If you need a leasing company, do yourself a favor and heed all our warnings. Make sure to NOT do business with the snakes.

I was recently in a state of emergency because of hurricane Florence. My family and I lose everything especially the car that was being paid through Ally. I was a few days behind because of the storm. Loss of power for almost 2 weeks. Once I was able to call them, there was no one available that I could understand. I expressed to the collection department that I live in NC and was experiencing a hardship because of the storm. I had been making my payments on time within the 30 days allotted for 2 years straight. I was then told that if I didn't make a payment it would go against my credit. I explained once more that my city was under a state of emergency and we had no power. Still no empathy.

Over the years I have leased several of my cars through Ally Financial when I leased through Chrysler. Since I know how Ally Financial operates when you turn in your lease. My wife and I took pictures of the car expecting Ally to place bogus damage claims on the car so they can charge the customer. How do I know this because it has happened to us before. The car we turned in was in very good condition and about 8,000 miles under the lease mileage requirements.

In early September 2018 I requested an IRA distribution. They first had me submit one form, then another, then another. Now because I have three IRA accounts they want three more forms taking distributions from each account and incurring early distribution fees on each rather than taking my distribution from one account.

So apparently, NO ONE that works within Ally Financial can give you previous statements if you weren't enrolled in paperless statements. I was on chat with someone and they can only give payment history. It is absolutely RIDICULOUS they cannot provide any time of paperwork/statements prior to 6 months. How can they not have that documentation available? Even for a fee I would pay if needed.

Worse customer service I have ever had the displeasure of dealing with! Have been hung up on repeatedly, NO ONE SPEAKS LEGIBLE ENGLISH, And It is a magic number to talk to anyone in the company other than their collections division. It is impossible to talk to anyone who does not have their head up their ** or who knows what is going on! Will NEVER do business with them again, and I have purchased over 10 vehicles from them!

Ally was great until I accidentally overdrafted one time. After that they put me on "probation" and charged me a $30 overdraft fee. Being on probation means instead of letting checks post next day they withhold the funds for an entire week. It's designed to make you overdraft again and again so they can keep milking you $30 at a time in fees. Avoid Ally Bank at all costs. It's not worth it.

I had co-signed a truck for a friend, when I found out he was not making the payment, I had called several times over the months and asked if they could track the car and if I can take over the truck and pay for myself (in a recorded it line at least they told me it was recording). That told me there is nothing they can do and they can't not locate the truck for me, but when they possess the truck, They will let me know and that I would be able to pay the fees and buy it from them. 6 mo later I got the final papers saying that they sold the truck for $ 23,000 or so and that I owed them over $10,000. I never got nothing from them only final. Now this messing up my good credit and there nothing they would do to change.

Ally Bank is one of the most inept businesses I have ever had the misfortune to deal with. In March of 2014, I financed my first car through Ally. I was glad to be picked up by Ally because I was fresh out of college with no credit history. As such, my interest rate was pretty terrible, but I just counted myself lucky to be approved and entered into a six-year loan proud of my new adult car and proud of myself for making it happen.

I deposited a payroll check for $2300 10/1/18. I waited 1 whole month to be paid. Ally Bank is withholding my paycheck from me which has resulted in me sleeping outside and almost being raped last night. I was bludgeoned in the head by a fellow homeless stranger. I may lose my job because I can't afford a place to stay or place to shower. I explained my predicament to Ally Bank customer service. They said I cannot speak to a manager other than a call center supervisor. They said they cannot release the funds for 5 business days without exception. It will take an "executive" research and resolution team three business days to get back to me. Meaning even if they could release the funds it would still take 5 total business days.

I deposited a payroll check for $2300 10/1/18. I waited 1 whole month to be paid. Ally Bank is withholding my paycheck from me which has resulted in me sleeping outside and almost being ** last night. I was bludgeoned in the head by a fellow homeless stranger. I may lose my job because I can't afford a place to stay or place to shower. I explained my predicament to Ally Bank customer service. They said I cannot speak to a manager other than a call center supervisor. They said they cannot release the funds for 5 business days without exception. It will take an "executive" research and resolution team three business days to get back to me. Meaning even if they could release the funds it would still take 5 total business days. I have had two overdrafts each less than $5 in the past 12 months. I paid $25 overdraft fees for each of those and I had a 3rd and final overdraft in the past month for $20 and an additional overdraft fee of $25 total.

I was just on the phone with one of your representatives regarding my account. He explained that for 2017 and 2018 I have incurred $550.00 in late fees. After explaining to him that since February of 2018 I have been paying $1000.00 which is more than $200 over what my normal car payment should be. In May of 2018 I paid $1,100 which is more than $300 over what my normal car payment should be. The representative explained that the overage has been applied to my finance charge and not my late charges or principal balance and I am STILL being charged additional late fees on top of the late fees.

DO NOT UNDER ANY CIRCUMSTANCES choose this company Ally! This company is the biggest scam with the world's most incompetent and derelict representatives who are probably all working part time at Target because they don’t get paid any more than minimum wage. Their customer service is to be compared to that of a ** pencil eraser! My husband was hit in his F350 by a semi truck making an illegal wide turn from a middle lane. He’s lucky to be alive and still continues to see chiropractor physical therapist and a neurologist due to the accident.

If you end up being financed by Ally Auto please do not trust their online payment systems or when you call in. Online will tell you something one thing will happen. When you call in they tell you completely something else. If Ally is offering to finance your vehicle please tell them you will take anyone but them. Do not let them screw up your bank account like they had screwed up mine. They don't care about their customers. You can talk to the same people over and over again and each one will tell you something different. No one is on the same page and it is you as a customer that will be victimized. This is the worst company in existence.

Customer service at this company is non-existent. The way to contact a live representative changes almost every day. A built in chat through their website became a messaging system that has no way to track your own messages. If you try to call their listed customer service line it tells you about all these "great" offers you are eligible for and get stuck in a sweepstakes line with no way to get a hold of them. If you call one of the alternate lines to their loan agent department the call will disconnect (read: you will be hung on) 3-4 times and you have to call back into the queue to wait for somebody to finally take your call.

End of lease purchase from Ally. Sent a pay off check to Ally via FedEx Overnight mail. Delivered and signed by A. **. I called the Leasing Department and stated check was received and it would take 24hrs to process before sending out the Title to me. I called 25hrs later and now they tell me never got the check and asking to have their research department look into where the check could be... So frustrating!! Still haven't gotten anywhere and still haven't seen the title for this paid off vehicle!! Constant battle with this bank!! I will never use them again.

My son had a lease through Ally. I called to find out the lease end date as my husband was a co signer and was told the date. My son took the car back to the dealership for some repairs and it was not recorded correctly with the dealership and Ally. So they are now trying to collect another $600 in charges for turning the car in late. The car was under in mileage and my son paid out of pocket for wear and tear. They have now sent us to collection even though we were making payments. I called today to pay it in full at a reduced cost per the last letter. They were no longer willing to do that reduced offer. I would never use them again. They are deceiving to their clients. They are not to be trusted.

Ally is terrible, the customer service is awful. They rip you off and don't care about their customers. All they care about is getting paid. I'm in the military and have been in situations where I couldn't pay my car payment on time because I was activated or gone for training and I tried to see if they would work with me and they didn't. Ended up being behind on payments and I still am. They are unreasonable and I will never use them ever again.

I financed through Ally with an easy payment... while married. I got behind one payment while adjusting after a divorce. A late payment fee was added and that's perfectly acceptable, I was late. The next month I barely made my payment so I paid a small portion of the late fee. The next month I made my payment on time but a late fee was added. I called and was told it was due to the fact that my account was behind. Not paying the entire late fee incurred another late fee. I eventually was so far behind I asked my divorce lawyer for advice. He said I was better off letting them take it, it's easy to bounce back these days. I tried one more time and they wouldn't budge on late fees so I quit paying. I put my payments in savings and drove for free for 3 months. They took the car at midnight, not going to lie I felt like a failure but two days later I had a new car with a different company, a more affordable payment and zero issues.

I called Ally Auto to make my vehicle payment. My husband had a bankruptcy so for some reason they’ve made it extremely difficult for me to make a payment on my vehicle. I was speaking with Jennifer in the Bankruptcy department about how to make payments on my vehicle. I asked that since my husband was no longer liable for the vehicle if they could restore my account so that I could resume automatic payments. She kept cutting me off and was extremely rude and disrespectful the entire time. I cannot wait to be finished paying off my vehicle so I do not have to speak with these people ever again. I will let every person I know to not do business with these despicable people. I am going to be looking for a different lender and hopefully refinance just to not have to call in and be talked to the way I was today. I literally was just trying to figure out how to make my payments and I get treated with such disrespect.

I set my vehicle payment through my banking institution, forgot that I did so while on vacation. So I went directly to their website and made a payment. Next morning (Payday) I see two payments are deducted from my bank account. Instantly called Ally to refund one payment. The lady saw the online payment and stated that she could not reverse it because IT ALREADY posted. So I called my bank and they said it POSTED as well. Of course it I was able to see 2 payments deducted. I call Ally back, Lady said she sees online payment posted but would need it to clear. WHAT!?!! When a payment posts... it's clear. She proceeded to tell me that she would watch my account then overnight a payment. Because refund needed to be in check form. What?! So Ally (a bank) can accept payments electronically but CANNOT refund a payment electronically?!?!

I bought a car back in 2013 and I got stuck with Ally. They never took my payments on time, they called and harass me constantly. I just traded my car in at a highly known dealership and to get away from them this past Saturday and they are calling me telling me I need to pay off my car because they got the loan with me. Like, are you kidding me? My payments were $557 and I paid $600 every month and some days they would take my payment the same day and majority of the time they would wait at least two weeks which tacked on late fees after late fees.

Every year at this time I am told I am a month behind even though I am 100% current on my auto loan. Absolutely the rudest company I have ever encountered in my life, complete slime. I am unfortunately stuck, but for anyone considering a loan with this bunch, I implore you to stay far away. I have already contacted my state's Attorney General's office.

My son is going through some issues with depression and suicidal tendencies so he fell behind on his payments. I paid the $1146 that he was behind, and asked for compassion as to the $114 in late fees. They refused to waive them without talking to him, even though I explained that he wasn’t in a mental state to handle this and I am authorized to discuss the account. They took my money without his consent, but refused to budge on waiving the late fee without his consent. I suggest you find another finance option.

Bronze Start Veteran has vehicle repossessed. I bought a 2007 Dodge Durango back in 2014. This year in June, Ally canceled my automatic payments that I have been making for four years. I was not paying attention and the loan went delinquent for 120 days. They showed up one day and repossessed the vehicle. After calling Ally, they informed me that they sent a ONE (1) letter in which I never received. They NEVER called or sent a CERTIFIED letter so that someone had to sign for it. NO, they just showed up and picked up my vehicle out of the blue. The vehicle already has 168,000 miles, the LR quarter panel is all rusted out and the engine was starting to have a hard time starting. All in all, I would not pay more than $2,000 if I bought that vehicle today.