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Ally Bank
Ally Bank
Overall Satisfaction Rating
1.09/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    145
Based on 151 ratings submitted in the last year
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Ally Bank

Formerly GMAC

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Ally Bank
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940 Ally Bank Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: March 15, 2019

I am on my second loan with Ally and while the first was rather unremarkable, this second is frustrating enough that I am doing everything in my power to get the vehicle paid off or refinanced so that I do not have to work with Ally again. Below are some of my concerns: Most often when I have required the assistance of customer support, I have been placed on the phone with an individual who can barely speak English. The conversation occurs with plenty of instances of asking for repetition or many apologies from the other end of the line. In the instance that I have been even one day over the due date on my car payment, I receive a harassing call wanting to set up a payment plan to ensure that they are getting their money.

Today, my bank had a glitch which caused three car payments go out at once. I managed to cancel one of the car payments but the other two were pulled, $1850 out of my check. I remained calm, called my bank, called the bill pay company they contract through, and ended up having to call Ally. This is not the first time this has occurred, however the last time Ally took three payments from my account. When I asked for the money to be refunded to my account they obliged. Today the gentleman lied to me and stated that they can not do direct refunds, but instead have to provide refunds in the form of a check which will not be here for another 10 days. Over the 8 years I have had loans through Ally, I have become increasingly displeased. I will never obtain a car loan through their company again and I strongly discourage others from considering them either.

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Rated with 1 star
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Verified Reviewer
Original review: March 15, 2019

You bank with Ally at your own peril. They will screw you over when you need them most. Just don't do it!!! They are such a huge disappointment is amazing how a bank flops so bad. Just don't do it. Anywhere than Ally. We sent a check to clear our auto debt last week only to be told today they received it but haven't processed it. Why is this a big deal? We need that check to have cleared by today to be able to close on our new home on Wednesday. Because of this incompetent and useless bank we may not be able to close and we are going to be hit with a fine. To make matters worse when I called, I was told their verification system isn't working right now so they will have to call me back in a couple of days to verify my account then we can proceed. No! I do not recommend this bank because I am going to close even my savings accounts with them.

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Rated with 1 star
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Verified Reviewer
Original review: March 14, 2019

Terrible experience. They are out to screw you. Like they love to screw me. Late by a few days in during a slow time at work. They reported way more late payments than true. Took 6 months to fight. Go to anyone but Ally.

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Rated with 1 star
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Verified Reviewer
Original review: March 14, 2019

Ally charges $4.95 trading fees, the same as Schwab and Fidelity, but Ally's trading platform never works. Ally's customer service is the worst. Ally frequently does not even respond to questions. There is NO reason to invest with Ally.

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Rated with 1 star
Verified Reviewer
Original review: March 7, 2019

I was pushed into using this company by the car dealership who said that if I took the loan and made payments on time for 8 months to a year I could refinance for a lower interest rate. I called Ally to refinance after that amount of time and was told they do not refinance, I was stuck with original rates. I have been making payments for 2 years. I fell behind recently due to job loss. I talked to Ally and they said if I paid the equivalent of 2 payments that they would not repossess. We arranged a payment date. I called back to make the payment and they refused to take it. They now want the entire delinquent amount including every fee they could think of to add to it and they are trying to repossess.

5 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: March 4, 2019

I had a car loAn with Ally Bank. In March 2018 my car was totaled. Fortunately I had Gap insurance. In August I received a Bill of approximately $1200. I talked to a man. I forgot to get his name. He gave me a settlement price of about $90 cheaper if I paid by September 17. Which I did. In January I receive a threatening Bill of $96 saying they would report me to the credit bureau. A month later I receive a letter. Now my Bill is about $160. WHY? Also saying they will repossess my car. That is funny since the car was totaled. It just shows they didn't look into it. It is very frustrating. We have another car loan with Ally. I wish I could refinance with someone else. I don't feel I owe them a dime.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 28, 2019

Last July, I got online as I have for the last 5 years and made my auto payment. For some reason, it did not show up as paid. I never got an email, phone call or any other kind of notice saying it was late or unpaid. In August, I got online on my regular date to make my August payment and made it. No where did it say I had a late or missing payment from July. Then in September I received a notice from Credit Karma that Ally was showing I had missed a payment in July. I immediately got online and made both my July payment and September payment, not understanding why my July payment was missing. I called immediately and got absolutely no help from their Chinese or otherwise based staff that are always impossible to communicate with due to the language barriers.

Ally Bank is now showing that I missed 2 payments, but for August and September, and it is absolutely clear I am missing NONE looking at THEIR payments made on their website. I have called and called and nothing is ever done to take this off my credit reports. I am trying to obtain a new mortgage and this is harming my credit score significantly, yet nothing is ever done. I do not recommend this bank!

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 25, 2019

I called customer service to explain that I was unsure of having enough balance to cover a check which has not cleared yet. I also had a auto pay which had not cleared, the person told me I could put a stop on it (for 15.00) and release it 2 days later (when I knew I had a large auto deposit going in). I felt confident, that for 15.00 I had taken care of the issue. The next day, the payment went through anyways... Now I am chasing this check which has not cleared yet, but most likely will with insufficient funds.

So after waiting on the phone this A.M for 37 minutes total, after waiting for a "supervisor", I am informed that the 15.00 will be waived, they can do nothing about the stop payment (?). The customer service person should have told me that rarely do stop payments actually work, and that he put the stop on the wrong account name anyway. (Which amazes me considering I read the exact name to him from my previous statement) The "supervisor" commented that he should be re-trained. So, my lesson learned, these guys, do not have their act together, and I will never recommend ALLY to anyone!!!

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 22, 2019

ALLY WILL NOT HONOR "CASH BONUS" though stipulations were followed. In October 2018, Ally offered a 1% cash bonus for a new or existing eligible Ally Bank account. The stipulations were advertised as follows: 1. Sign up by 10/21/18, 2. Fund by 10/31/18, 3. Maintain Funds until 1/15/19, and 4. Get Cash Bonus by 2/15/19. I have written verification from Ally demonstrating that all these stipulations were followed. Additionally, Ally mandated that, 1. The email address used to enroll: ** must match the email address on the Ally Bank account you deposit funds into, 2. Move money to a new or existing eligible Ally Bank account (Online Savings, Money Market, Interest Checking or CD account) by 10/31/2018, 3. Cash bonus applies to new external funds added to an eligible Ally Bank account, not your total balance, and 4. Minimum cash bonus is $10 ($1,000 deposit) maximum is $1,000 ($100,000 deposit).

No other stipulations were detailed in the invitation email, nor was there a link to any other fine print beyond these requirements included in that invitation email. My NEW online savings account was opened on or before 10/19/18 using email **, funds were added to that account from an EXTERNAL account in the amount of $135,000 on 10/30/18, funds remained in that account, unchanged, until 2/22/19. Ally has not and will not pay the full 1% promised citing that "I was a former customer as I once held an Ally CD."

The email invitation and the requirements made NO Mention of Ally's consideration of closed Ally accounts. In fact, at the time of the funding of the new account, I could not be considered an Ally customer as I had no open account with any balance. Ally representatives, by phone, could not explain how I failed to meet the qualifications as described in the 10/18 email invitation to participate in this promotion. Ally simply refuses to honor the agreement, though the customer clearly followed ALL requirements described AT THE TIME OF ENROLLMENT IN THIS PROGRAM.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 21, 2019

I'll try and explain this in very simple terms (like I had to do with their customer service because nobody understands what you're saying and just answers with things that have nothing to do with your original question?). Our auto payments are set up for the 11th of every month. We paid January 11th, all was well. Then, they pulled money AGAIN on January 18th - an UNAUTHORIZED payment - so this obviously put us into the negative because we were not expecting this money to be pulled again until February 11th (our next auto pay date). Instead of just reversing the payment, they "sent us a check" that should have been here in "7-10 days"... What's the point?? Obviously our account was negative because you pulled money when you shouldn't have and so we need money now??

Totally messed up our January and February bills and guess what... Today is 2/21 and we have STILL NOT RECEIVED THE CHECK. So we had to pull money out of our ** to make the February 11th payment!! It's so ridiculous and I have recorded every conversation with every person and gotten their Employee ID# (I would recommend) because they all give different answers and just seem to be SO shady. I will be taking this a step further (legally) if it does not get resolved. Awful company, very unclear and disorganized. I will be refinancing soon.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2019

I can't recommend a bank that puts you on hold for 20 minutes- or when they make the mistake of initiating a transfer from my other bank for $300,000 when I entered $3000. Very disappointed because I wanted this to work. I guess this is how they pay high interest rates- no service when you need it.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 8, 2019

Stay as far away as you can from this company! I paid my car loan in full 21 days ago... with a CASHIER'S CHECK from a reputable National Bank!!! They still have not refunded me my overage. It does not take two weeks for a cashier's check to clear. No one speaks English there, and if they do you can barely understand them. If you value your own money, don't count on getting it back from them! Stay away from this fraud of a company!!!

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 7, 2019

Can hardly understand anyone speaking that works there. Have not FedEx title so I can register car on PA. PA requires that the title come from financing agency and not the owner of vehicle. PA will only accept title from owner if car is paid off. Seems like little tasks are insurmountable in dealing with this company.

5 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Jan. 31, 2019

Terrific company to work with for both savings and stock trading. Great APY, fantastic app, reliable customer service. Their APY started competitive and just keeps getting better. Their cost per trade and sign up promotions were great, but their app is what clinches the deal. Forward looking company - recommended.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 28, 2019

Made the mistake of choosing Ally Invest to trade securities with. After trading with them for few months, I made another routine deposit from my bank, and waited until the funds cleared for trading. I made a trade and the next day I open my account and noticed about 50 shares of another security was missing. I called Ally and they said they sold the 50 shares on my behalf to cover the trade from the day before. Their explanation was that the funds never cleared despite my having written proof that the funds cleared. They also never sent out a notification email that I had a deposit issue and would need to settle it with another source of funds, which I would gladly do and which any ethical trading platform does before they go ahead and offload shares of another company without my knowledge.

These thieves had the nerve to also charge me commission on the trade that THEY performed without my authority and knowledge. And then when I went to transfer my securities from Ally to another investment platform, they charged me for this. They are violating their own terms and conditions and when you call their customer service line to figure things out, they are rude and condescending. Now I'm stuck paying taxes on my short term investment, their commission, and their transfer fees. Had I known they were unethical thieves I would have stayed far away. Heed my mistake, never do business with these criminals.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 28, 2019

I recently opened an account with Ally and transferred money in, after waiting the three business days to transfer the money in I attempted to place my first order where I received an error message telling me to call customer service. After calling customer service I was told I was unable to place the order I wanted due to the value of the stock. I immediately requested that they withdraw my money or close my account, I was told that neither would be possible and that I would have to wait another six business days prior to getting my money back. After spending well over an hour speaking to "managers" about this I was told to cancel the funds coming from my bank account, unfortunately the funds had already been withdrawn which made this impossible. I am still fighting with them via chat and they are currently refusing to discuss anything with me.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 26, 2019

I finance a car from here. Was a 2007 Nissan Altima. I had a wreck on the car. I wasn't at fault. My insurance paid portion of it and GAP Insurance paid the rest of it. The next two weeks I received another bill and it said I had to pay 284 something dollars. I told them GAP insurance paid off the rest of the car. The representative was being a ** saying it's going to collections since it's not paid.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 22, 2019

In short - this bank takes advantage of people with less than great credit scores, robs them of money with insane interest rates, worst customer service and do not care about their customers only the money they get from them. If I hadn't been a young naive 22 year old when offered this finance loan for my car, I would have NEVER even thought twice about using this company. They are out to ruin people who are in tough positions instead of reaching out to them for assistance in times of desperation.

I cannot believe these loans with these insane high interest rates and hidden agendas are even legal. Biggest mistake of my life but please don't learn this lesson the hard way like I did and RUN as far as you can from ALLY. I wish I had thought of looking at these reviews beforehand because clearly everyone echoes my feelings in that this is the worst company I have ever been associated with. I will be paying the rest of my loan off tomorrow and leaving this company forever!

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21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2019

This has got to be the worst bank in history, I have $800k various CDs and then I tried to send funds to the Ally Invest and the Ally Bank lost $25k of the money... It's been weeks and they don't even seem apologetic. DON'T BE A FOOL - GO TO ANOTHER BANK!

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2019

Never sent title when paid off. When I called for it they said they sent it but could not confirm where or when. Gave wrong info on how to obtain from title office. Title office said they never received it but they commonly have problems with Ally. Horrible support and negligent with important documents.

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 9, 2019

I contacted Ally Financial about being behind on payments as my wife just had kidney surgery and foot amputation as was told to make 1 payment in the morning and I could defer other payments so I said ok. Have conversation recorded between myself and Ally rep Resee. And that night they came and repo vehicle before I got chance to make payment. And now being told they will not honor deal made that they want $3000.00. This is no way to treat customers as no one can control if people fall ill to medical reasons.

23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2019

I paid cash to pay my car off and have it sold and can not get my lien release. Will never use them again. Still waiting. If you pay money out of your checking account it’s not considered cash. Even though your loan is paid in full and the money is out of your account. They will not give you a lien release. When they do fax it it’s 48 hrs to fax it. Never again.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2019

I was underwater in my last car and had no many issues with it. I had no choice but to trade it in for a base model Durango. Because I was so underwater and had to add an extended warranty, I had no choice but to sign a new car loan with a high interest rate. I’ve owned several cars and was always able to refinance for a lower rate. After a year of on time payments I contacted Ally to refinance, only to be told that I am locked in to the rate which was agreed upon when I originally signed. I will be wasting thousands and thousands of dollars on an 8.5% interest rate. I find it interesting that Ally has a new marketing ploy, telling consumers they should use Ally because other banks charge high interest rates and take your money.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 3, 2019

Terrible experience with the lease return process of my Jeep Grand Cherokee. I’ve leased two Grand Cherokees. And was prepared to lease a third - but Ally botched the deal/timing by dragging their feet. I ended up leasing an Acura MDX with Honda Finance, and it’s been 100% better.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2018

I leased my car through Ally in 2016. When I first started making payments, they enrolled me in auto pay WITHOUT me knowing and would take my car payment out of my bank account TWICE and never put it towards my car payment, causing me to fall behind and racking up nasty overdraft fees through 5/3 (who I bank through). It took weeks to get them to fix this mistake. I faxed my bank statements to them, per their request and called them EVERY SINGLE DAY until they fixed this. It took weeks and countless hours of being put on hold and being told it was 5/3's fault and that I should have called them. Autopay was never set up with 5/3, so how is that their fault?

Anyways they said they would waive my late fees, lo and behold they never did. I ended up owing over $800 in late fees, that should have been waived. Then came the phone calls. Every day, every twenty minutes. They would call me and my dad. Next thing I know, they called my grandfather (mom's dad) who had absolutely NOTHING to do with the car. I have no idea how they even got his phone number. They started harassing him as well as me and my dad. The second week of December, they came to repossess my car due to nonpayment of late fees and being a month behind in payments. I called to see how much I needed to pay to get the car back. They were unable to tell me, so I called the redemption department every day until it was three days after the car being picked up.

Finally, they told me what I needed to pay to be brought back up to current. The only thing they didn't mention, was they had already sent my car to auction. They sent it two days after it was picked up to sell it. So I call after making the payment to have the release paperwork sent to the auction lot but turns out the redemption department had changed their number, and hadn't updated it anywhere. I spent almost an hour on the phone to get the paperwork sent, thankfully they did just that, after telling them 10+ times that I needed the paperwork to be sent to the auction lot since they had received my payment.

This is my first car that I have bought myself and made payments for and they have made my life a living hell. I will never finance or bank through them again, and I tell everyone I know to stay away from them. Their customer service is garbage, and they will never give you a straight answer to your question, always a runaround. Also I should add, they would call me from a blocked number and every voicemail I received from every number they called from was just static. They are awful, and I wish my dad and I had done our research when we got the car. I would have found a different dealership that didn't finance through Ally.

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5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 28, 2018

Leased a Jeep through Ally bank. I cannot get the payoff amount from them. They say to contact the dealer. The dealer says to contact Ally. It is one big runaround. Plus they don't pre inspect your car for you. I would NEVER deal with this bank again.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 28, 2018

Paid 2600.00 for a car warranty that doesn't cover anything. I have had to replace parts that should not have gone bad in a car that is only 3 years old. They are not helpful or useful. Waste of money. Horrible company. Doesn't stand behind its product. Useless.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2018

After paying on time for two years, I too had a life-threatening heart condition that totally stopped life as I knew it. We kept in contact with Ally on a daily basis. They call you at least 20 times a day 8am to 9pm like clockwork. I made an arranged payment on December 4th, and the next payment was to be made before Christmas day the 25th. I made a quick trip to the local grocery store on today December 20th, and upon return my truck was gone. Ally lied to me and repossessed my truck before the next payment had to be made.

I have never been harassed over the phone by any company like Ally in my 55 years on this planet. I will NEVER DO BUSINESS WITH THIS COMPANY AGAIN! If Ally does not do anything to help me resolve this matter and, get my truck back quickly, this will be the first of many blogs ripping them and trying to divert potential customers from getting involved with Ally Financial. If your finance person offers Ally Financial as a funding source for your new auto, do not sign the contract, use a different lender! Read the thousands of complaints on Ally. Please do not get in the situation that they have put me in because of a life-threatening illness. I WILL NEVER DEAL WITH THEM AGAIN!

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17 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 22, 2018

I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don’t waste your time. Customer service is non-existent and the whole process is a bigger headache than it’s worth.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 14, 2018

Thank goodness I became aware of the mountain of customer complaints about Ally Bank, so I can at least be prepared for more of their non-sense as I wind down the auto lease I now have with Ally Bank, after just experiencing their awful customer service! I have been an excellent customer having made every payment timely and always about 2 weeks early, with only two more payments remaining, but even so, Ally customer service reps are no help at all with my questions about end of lease options and actually, Ally service reps have been downright arrogant when I ask any questions at all about my lease-end-options and refuse to give me any information about my lease-end options until the lease “matures” or in other words, they won’t discuss my lease-end options (Buy the Vehicle, Extend the Lease or just return the vehicle) until my final payment has been received.

What is hilarious, is that Ally Bank just sent me a notice to contact them with any questions I may have about my lease end options under the guise of helping me plan for the end of my lease, so I followed their instructions by calling them. Believe me, I have excellent credit and have never been late on any payments, but Ally Bank even abuses their best customers, so just imagine trying to deal with Ally Bank if you have any problems as so many people do and as the mountain of other complaints posted on-line about Ally Bank serve as evidence.

It’s hard to imagine why Ally Bank treats their existing customers so poorly while also expecting to attract new business at the same time, much less any repeat business -lol. Fortunately, at least I now know what to expect from Ally Bank, which is pure resistance, so my plans will certainly not include any lease extension, because the sooner I escape any relationship at all with Ally Bank, the happier I will be.

Without any help from Ally Bank at all, I therefore have made my own lease termination plans, which will include returning the vehicle at lease-end, but also paying for an independent inspection of the vehicle too since I know from the other complaints I’ve read, that I can’t trust Ally Bank with anything and then in the worst case scenario if any disputes arise after I fulfill my obligations, I’ll just be prepared to seek a resolution through small claims court if need be, since I’ve at least learned that resolving anything with Ally Bank is like trying to break through a brick wall. On a final note, those poor marketing folks at Ally Bank who are trying to attract new business, must have no idea that their own customer service department is their own worst enemy!

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14 people found this review helpful
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Ally Bank Company Information

Company Name:
Ally Bank
Website:
www.ally.com
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