Ally Bank Reviews

I spoke with customer care yesterday and today. Very sorry people. They are trying to make me pay 3 car payments out of my account. 2 has been charged the 3rd I put a stop to after realizing they took two payments. Now trying to say I owe them money. If this isn't corrected I will be speaking to a attorney about the unethical business that they try to do.

I had a high yield savings account that I had deposited $3000 into and then wanted to transfer half to a family member. In the process of trying to set up her bank as an account to transfer, I discovered that this was not something that I could do. I would need to send a check or withdraw the money. I contacted Ally and told them what I was trying to accomplish, and they marked my account as potential fraud even though I verified my credentials. After their investigation they terminated my account! They refused to send/transfer my money to the account that I have had linked for a long time, they wanted to send it to me by check and snail mail. They agreed to expedite it but they are telling me because of the account being terminated I can never open an account with them again! There was NOTHING fraudulent about this.

Not Expected! I recommend that you be careful attempting to open a HYSA with Ally Bank because they can deny you without an explanation. I did my research and decided to open an account and submitted everything required, however, when I submitted the application but received an email not approving my application. I called in twice but could not get a reason for the denial, however, I was told that I would receive an email explaining why and that I can reapply in 30 days! I don't think so, I am not begging any bank to do business with them. Be careful and best of luck if you decide to bank with Ally.

Absolutely the worst finance company I have ever dealt with. Poor customer service, and now getting scammed out of an overpayment for a final payoff on my vehicle. I would recommend that you do not do business with them. Just another terrible review added to the list. Absolutely terrible!

⭐ 1 Star — Stay Away from Ally Financial! If I could give Ally Financial negative stars, I absolutely would. One of the most disappointing and frustrating experiences I have ever had with a financial institution. A company this large should operate with professionalism, integrity, accountability, and respect for its customers. Unfortunately, my experience has left me with absolutely no confidence in Ally Financial.

After 10+ years of always being a customer in good standing, Ally suddenly closed all my accounts. This included checking, several savings & money market accounts. All accounts were funded and I used them all consistently. I have never bounced checks and have only used their "overdraft service", that auto pulls from my savings, a few times in 10 years. The notice to close my accounts was not sent via email, via their messages section or even by mail. They don't even give you 30 days notice. They put this VERY important message in the alerts section which can ONLY be accessed via the app. I am someone who prefers to do most of her banking via her laptop so I completely missed the alert. The notification got buried with the 100s of notifications, people like me, get on their phones every single day.

If I could give zero stars I would!!!! I generated an auto loan for $22,000. I paid $14,000 in the first 2 payments. I did not receive a bill the third month but was not concerned considering I was already years ahead on my payments. I received my fourth bill and sent a check the same day for the balance to pay it off. I have since received a phone call from customer service asking if I would like to make a payment by phone since I am behind. BEHIND!?! I have never been so insulted and disgusted!!! They have lost my business for good!!!

Terrible customer service. You’ll be in chat for 30 minutes then told to call, which will be another 30 minutes between the robot response to actually speaking with someone. I had my payoff check returned due to “lack of signature” when the signature was clearly there. It seems like they just skimmed it and didn’t want to deal with it and returned it. They’ve been terrible to work with the entire time I've used them for my car loan. Don’t rely on any help. 90% of the support team barely even speaks English so good luck with that.

DO NOT USE FOR AN AUTO LOAN!! When it's time for your title or lien release.....they do not get it to you for forever! I have dealt with other banks and within 24 hours, they hand you a release when the vehicle is paid in full. I sold my vehicle, they held out 10 days, they refuse overnight the release, or to email the release and they normally work through their online portal but have not gotten that done either. Vehicle has been sold and gone for 15 days now and still no release. The entry level agents are horrific and cannot do anything to help and if you tell them so, they get mad and hang up on you. For great service, DO NOT DEAL WITH THESE PEOPLE!! Period!

I have been an Ally Bank customer since 2019, but this experience has completely destroyed my confidence in the bank. After the Federal Reserve raised rates by 0.25%, I contacted Ally about my CD renewal and was told I would receive the highest applicable rate. Instead, my CD renewed at a lower rate. I repeatedly asked Ally to review and correct the issue, but customer service refused to resolve it. I even wrote directly to Ally President Lindsay Sacknoff and received no response whatsoever. If Ally's president will not respond to a legitimate customer complaint, what does that say about the bank's commitment to its customers? As my CDs mature, I will be moving my money elsewhere. Extremely poor customer service. 1 star.

I was a customer for 12+ years. Recently I had some account fraud. They fixed it. Set up new accounts. Sent me new checks. All was good. Then less than a month later I can’t access my accounts. I call them only to be told they decided to shut my account down with no reason and no notice. I was left with no access to my money, no notice and told, "Sorry, you should receive a letter and a few checks with what was in your accounts!" I was blown away at how unprofessional the process was. Bank elsewhere. That’s all I have to say.

I received an email stating that a beneficiary's SSN needed to be updated, that the SSN was now showing as 0. I am unable to update the information in the edit functions. I called a second time about this and now I'm being told that you don't need the SSN. Do I take the word of a rep that barely listens and is rude to me, your customer? The rep refused to listen, continued to talk over me and would abruptly place me on hold. I asked for a Supervisor, "One will call you back in a few days," and she hung up. The problem still exists. I need the information to be updated. It was changed! Do I update based upon the email or leave it alone? I truly believe that there has been a glitch in my accounts since some do have the SSN. From this customer's perspective, what a BIG MESS!!!

I've been faithfully paying my car loan every single month for 2 years and not even close to half of the over $15,000 has gone toward the principal balance. The ONE TIME I was able to speak with someone was less than pleasant, and the end result was the refusal to consider my payment history, FICO score, or anything else to lower the rate. Instead, they offered to consider a second loan that may or may not have a lower rate. I do not and would not ever recommend Ally to anyone.

The customer service is absolutely terrible. I’ve talked to 8 different people including a manager just to not resolve my issue and get hung up on after being in the phone for two hours. I cannot make online payments, the automated system is terrible, and they charge 4$ every time I make a payment over the phone. If I could I would give them negative stars. It’s never been so complicated to pay someone their money. Ridiculous.

Avoid Ally Financial, especially if you are married. Had a joint account, financed an auto with spouse. Got divorced, awarded the vehicle and the payments. Got rid of the vehicle to get away from abusive spouse. Ally sent refund payment to both parties. Spoke to Ally and was told they would not release the refund payment to the party awarded the vehicle and payments. They would not make the check out to one party, or make it out to OR instead of AND. No amount of documentation would change that. They would only release the funds to both parties and subject the abused spouse to further abuse. Too small minded to handle any of my future financial needs.

I've been an Ally Bank customer for many years and was satisfied with the service until recently. August 25, 2026 Ally experienced system issues, August 27, 2026 I experienced an "Account Takeover" per Ally of all my accounts. I was unable to log into my accounts via web or mobile app. My accounts have been unavailable for 9 days. Attempts by Ally Bank to resolve my issues have failed. During this time I called the bank almost everyday speaking to an agent who said they couldn't help me but they would see what they could do and would get back with me. 9 days passed and, several agents later, never a returned phone call. The only time I spoke with the bank was when I placed a phone call to them.

Ally Financial is the worst finance company on the planet. Their payment processing is absolutely horrible. AVOID ALLY FINANCIAL AT ALL COST!!!

I've been an Ally customer for a while and initially loved the idea of spending "buckets" - allocate money for rent, groceries, etc. and stay organized without a spreadsheet. In practice it's the opposite. Even when a bucket holds the exact amount of a specific bill, Ally still pulls from other buckets or unbucketed funds instead of using the one I designated, and there's no way to lock a bucket to only its intended charge. I end up manually rebalancing constantly, which defeats the point.

I have had my account locked for three weeks. They are investigating suspicious activity involving a company I was wiring money to. I was told it could take up to 15 days. They didn’t say that was business days, and now, here I am watching day 15, and the issue is still not resolved. And when you call for clarification, all they offer is questions which I had answered before, and an apology that it has to take as long as it takes. All the while, my funds are being held hostage, payment requests are being returned to requesters, and I have no available operating funds. My money, in essence, is being held hostage. The access to my account has at times required me to change my password. Customer service is well-meaning, but too often I get a representative whose English isn’t very good. I’m pulling my funds….. as soon as I get access to them(!!!!!).

HORRIBLE CUSTOMER SERVICE. I tried to open an account with Ally but, after several hours, had to call "Customer Support". They Were hard to understand and offered NO help, so I gave up on Ally and, within 30 minutes, opened a savings account with American Express. I then emailed Ally and, over a month later, received a reply saying that they did everything correctly and implied that they didn't want my business. My advice? RUN FROM ALLY BANK. There are too many others out there who have good systems and good customer service. How can anyone trust a bank that won't talk with you?

I have never received a February 2026 invoice for my car loan for a Chevrolet Malibu 2024. However I paid but never received that monthly statement with its confirmation that it has been paid. I called many times & receive a non sensible reply that someone will call me back. I HAVE PAID EVERY MONTH INCLUDING THE MISSING MONTH FEBRUARY 2026 STATEMENT. However they never called me back. Now I received a ridiculous letter that they will report me to the Credit bureaus. I can prove I don't owe them any past due as my wife always pays them using a current invoice every month. I paid the Feb. 2026 amount due without an invoice and receive no confirmation. I believe they are disorganized and that is a problem.

If I could rate my experience a zero I would. I financed a vehicle using Ally and also purchased gap coverage through them. I was in a pretty bad accident and totaled the vehicle in February of 2026. My insurance paid their portion of the claim in March. Here we are in August and the gap coverage still has not been settled. They have stated for months it is because they have yet to receive a refund on the warranty for the protective coating I had put on the vehicle. I had to do all of the work for them and have the dealership assist me with getting the paperwork they said they needed.

I hate to call Ally....it gives me a headache and runs up my blood pressure because I can't understand them and they can't understand what I'm calling for. I end up in tears every time! It's so frustrating! Why do they hire people that can't speak fluent English...I don't know....but I think I will get my vehicle refinanced with another company.

So far they financed my car and everything seems good! But they cancelled my credit card for non use! It was paid off and in only 8 months of paying it off it was canceled? Now they refused to reinstate it or to apply for a new one! Am also now declined for any other type of checking or spending account with them. This doesn’t seem a good way to treat customers! If you contact them by chat they will just try to pass it to another department and hang up on you! They offer no recourse? Too bad and disappointing!

Ally terminated both of my accounts because I set up a transfer from my company's Wells Fargo business account — a company I own, on an account where I am the sole authorized signer. No one asked a single question before deciding; I got a verbal notice, suspended transfer access by email, and $1,440 of my money held with "no timeframe" for its return and nothing in writing. If you're a small-business owner planning to receive your own owner's draw at Ally, know that their fraud system may read your paycheck as a crime and their remedy is termination without conversation.

Went to deposit a check from an old liquidated 401k in an emergency, and they said it was on a confidential hold for 5 business days. I paid $25 for expedited shipping of the check to my address. I closed my accounts out of principle after being a customer for 17 years.

Well I can get ahold of customer service but I get flat out lied to. Ask why my Zelle won't go immediately. They blamed Zelle. It is the bank doing it. I confirmed with Zell. I cannot pay workers around my house that don't take check card or Venmo. I have quite a large some of money with them and they put holds on $300 checks. All other banks do this based on your average deposits and only larger checks that are above average and close to average deposits get put on hold. Just consolidated everything but time to look again.

So far, so good. I just bought a vehicle at a dealership yesterday and partly financed it through Ally Bank. The car is a 2024 used car that is the same make as the car I am replacing. The funding was same-day and terms were clear. I asked a friend who works in lending at a competing major bank what he knew about Ally Bank. He said it was formerly GM Financing. I have been reading up and feel more comfortable with the Motor City affiliation than a free-wheeling internet bank because an internet-only based business seems less invested in the local community than a brick-and-mortar bank. General Motors should be an American business that thrives and this is how they are navigating customers' current purchasing behavior. If interest rates drop, I may refinance the loan. If I like my experience with Ally Bank, I will check their rates first.

I can't even explain how bad it is. I used to love them as a bank back in 2010. Today, attempting to remove authorization from a vendor on my account, I had one agent waste an hour of my time to simply put me on hold until I hung up. Next, I got screamed at by an old woman who said such an action is impossible. Both refused to escalate to a new agent in attempt to see if it was a communication error. They both refused to terminate the call, so I couldn't leave a after-call review. Once someone found a "workaround" to do it, they initially wanted to charge me 15$ for the "service". I spent a total of 3 hours, and I'm torn on filing a complaint or just finding a new bank. A bank that doesn't know how to do bank things is a scary place to store your money.

In my last review, I gave it 2 stars, but the more I think about it, and reading the other reviews, I think I will redact that past review and give it 1 star. I have only 2 savings accounts in the bank, but today, with all the BS that's on the web about how bad things are, I want to close my accounts... but I literally could not get signed on to the bank. I clicked on everything but nothing worked. As a retired bank senior officer, this scares the hell out of me! If I want my money, I want it NOW! Not when the system comes back up...fix the friggin' system and be a good, honest bank. However, from the other reviews, I think that's probably never gonna happen.

Read their rules. They can freeze your account, lock you out for just about any reason for any length of time with no explanation. Impossible to speak with anyone in customer service who knows what they are doing. Be prepared to spend 45 to 60 minutes on hold and most times they never get back to you. Can't get a supervisor, stay away from this bank. The worst experience I've ever had, now I need legal council to get access to my money.

I was quite happy with Ally for many years and then, without explanation, the bank closed my accounts. I had no access to checking or savings, even though I used Ally services for investing as well. The bank refused to offer an explanation. Establishing a new bill pay service and investment program is time consuming and difficult. If continuity and reliability are important to you, do not use this "bank". Sorry to say it, but with a brick and mortar institution, you have access to staff and conversation.

ABSOLUTELY BUNCH OF UNPROFESSIONAL **!! So I have verbally INSTRUCTED to close the dispute so the funds would be deposited and reflected on the account like a week ago. Today I am finding out the dispute HAS NOT BEEN CLOSED!!!! And the ONLY PATHETIC CRAP they are able to say is ".... Sorry for your frustration...." Absolutely disappointed!!! I am going to move my money out!!!

Watch out. Ally bank will send you a form 5498 (for RMD) showing a year end balance which is different (higher) than the statement account balance at year end closing. One cannot calculate their RMD in order to take an early RMD with the way they calculate the account balance shown on their form 5498, which is not sent until May or June.. They are different than every other bank or credit union in their vague reporting. Place your IRA’s elsewhere…

Your overseas associates are rude and don't understand how speak good English. I couldn't understand her and she couldn't understand what I was saying. I had to end the call.

Horrible. I will never do business with this bank again. The car they financed was so horrible. The repairs were just as costly as the loan payments, and those were already way too high at $490/month for a Chevy Trax. When asking them about financial hardship options, they actually suggested paying $2000/month instead of $490 to pay it off faster. RightWay and Ally are crooks working together. I will never go to either and will warn everyone I know to stay away.

Very disappointing experience with this bank. Customer service was slow, unhelpful, unqualified and I kept getting transferred without any real solution. I expected much better communication and professionalism.” This company Ally Bank has to be the worst company I have ever dealt with, such an unprofessional and ineffective financial company. I am 62 years old and this is by far the worst and most incompetent company; I spent 3 weeks trying to get an issue straightened out with them and they made it so difficult for me. I cannot fathom how a company lacks so much knowledge on somebody’s account when we are dealing with a financial institution. Every time I called to inquire about my account nobody had a clue and I would be put on hold several times. One person told me I had to go to the motor vehicle dept to change my title back into their name and I did so only for the next person to tell me I had to put it into the new finance company’s name.

Hard to understand, not good English speaking to me...

04/25/26 | moa Verified Account Owner. Ally Bank makes offers they do not honor. It is impossible to reach a customer service representative with any authority. The supervisor calls back; she doesn't have any power either. Emails go unanswered for weeks, and then when a reply comes, you get a cryptic email, "We've been trying to reach you." Of course, they haven't, so you have to go through the whole cycle of phone calls again to figure out what they're up to. Then it is obvious that nobody even read the email you wrote; but you have to call to get some boilerplate reply read to you. Stay away unless you wish to be treated like the insignificant insect that they view you to be.

I've been with Ally for 10 years. At least four times a year there is a major problem with their business processes. Correcting their inadequacies is typically a 3-4 week process because they seem to have robots replying to email. They are very good as copying and pasting information that has nothing to do with my inquiry, causing me to have to follow-up again and again and again. The last two instances they've taken no responsibility for. They were to autopay my payee. They did not. They said I didn't have autopay set up. Because I expect Ally to mess things up, I took screenshots of the autopay that I set up. I sent Ally proof. After three weeks they insisted I didn't set up autopay. I sent them the same proof they clearly didn't consider at the first denial of their fault. That was four weeks ago and they still haven't replied. Now another issues arises on top of the pending issue. They were to mail a check to a payee to be delivered by the 10th of April.