Ally Bank

Last April I walked into local Kia dealership and my credit score wasn't that great and Ally did approved me for no money down. And I was able to drive off the lot within a hour and much better than experience I had with Credit Acceptance 24 years ago. And Ally interest rates are much lower and I have it set up for automatic payments on due date through my bank account. And I make sure that I have more money in my bank account before the due date and haven't missed a payment. And Ally keeps reporting to the Credit Bureau as on time payments. So I recommend that call new and used car lots and ask if they do business with Ally before you do credit applications.

Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did.

Very customer oriented. Excellent services. Quality product; operationally superior... Best on-line Bank ever. Easy of use stands out... Great menus.. Easy to find what you seek... Good access to prior statements online.

Purchased a 2017 Buick Encore from a dealership in Kernersville, NC in August of 2018. The dealer got my loan through Ally at a great rate. All has been fine until I moved to Arkansas. I am old school and prefer a statement in the mail, write out my check and mail it in the same day. For some reason, Ally can't seem to get my statement to me on time, usually receive it two days before the payment due date, which means I have to go online and make the payment. Frustrating enough to make me want to pay off the vehicle and be done with them. Tried to call three times and discovered they have outsourced their customer service department to the Philippines, which means you will reach someone who doesn't speak English and will NOT understand you. I asked for someone in the United States, and was transferred to someone in Texas. Yah! Only to be told I CANNOT PAY OFF MY AUTO LOAN WITH THEM ONLINE.

Refused to honor a statement they made about allowing an emergency use of a debit card I was canceling. "All you have to do is call and we'll let you get gas," etc. Refused three times. I have no money, no gas and a trip to get Covid shot on Tues. that is over 30 miles one way. How does one live for 5-7 days with NO cash?

If you have an Ally account, close it. They didn't have any problems or raise any issues for the past five years while I gave my money to Gemini, but as soon as I get money from Gemini, they have a problem with using it for a mortgage!? I sold cryptocurrency on Gemini and transferred the money to my Ally account. The cash money was in my account for two months, and the cash money in their Bank was the asset I was going to use. Their underwriting team said since the money was sourced from a cryptocurrency exchange, they are unable to use them those funds in my checking/savings account to be put towards the closing costs and/or reserves for the home loan. There was no one I could talk to you and customer service and no one I could raise this as an issue to. I ended up closing my accounts and transferring my money to another bank.

When I returned my lease to Ally with fewer miles than allowed, the recovery department charged me $400 to replace two tires that still had 40,000 miles left on their warranty. According to their office clerk, they sold the car with those "unsafe tires" (which in itself is illegal), the $400 tires should have cost less than $200 (obnoxious price gouging), they could have used a tire warranty had they simply contacted me, and they charged me for tires that they didn't replace simply because they could. I addressed my concerns verbally and in writing, but I was ignored and the money taken from my account without permission. This is why large corporations are creating positions for ethics officers. Amazing that Ally's name can be compromised for a mere $400.

The customer service is beneath contempt. They charge absurd and exorbitant fees that they seem to make up to suit the occasion. If you want to sort it out, expect a forty-five minute wait to talk to a human. If you need to escalate the call to talk to someone who can actually be helpful, expect that person to be busy. Their so-called live help is an internet chatbot you wait half an hour to talk to and spend half an hour further getting nothing done. I suspect this bank was started by a pharmaceutical company looking to create a demand for high blood pressure medication. They are intensely, knowingly frustrating. Get your money away away from them forthwith, whether it is ten million or ten cents. Hide it under a mattress. You'll be better off.

Ally Financial is by far, the most incompetent and frustrating company I have ever dealt with and I am in my early 50's. My son leased a car with them in May 2017, got a few payments extended due to the pandemic in 2020, then was due to turn in the vehicle or purchase it in Dec. 2020. He decided to purchase it due to the excessive overage on miles and he was behind a few payments (his fault because he forgot all about them after he had them deferred). So we contacted Ally, made two back payments so he wouldn't get repossessed, then sent them a cashier's check for over $15,000. That was Jan. 22, 2021. Still waiting for the title almost two months later. Then he just received a letter in the mail last week thanking him for turning in his leased vehicle and that they needed an odometer statement.

I’m an essential worker. I drive from store to store and check to ensure companies aren’t jacking prices or becoming desperate with empty shelves and try to sell expired product. I work 14 hour days. Honestly, I lost track of what day was what. Evidently, auto payment didn’t happen for whatever reason, and I fell behind. Ally offered assistance, so I took it. Three months later I find out they didn’t actually take it. I make a payment and try again. Again I was told I was approved. Today I woke up to find my car was repossessed. The car I need for work in order to pay the bill.