Ally Bank

I’ve been an Ally customer for over two years and I love it. I use it only for a savings account and regulate send money to my checking account at another bank and vice versa. What I really love is while it would cost money to transfer money from my other bank to ally, if I initiate the transaction from ally, it’s free. Also the interest rates are super high!! Of course that varies so it’s always changing but it’s still way higher than most other banks. Also, anytime I’ve called I’ve immediately spoken to someone and they were super helpful. I love ally and would use them anytime. I highly suggest it for a savings account.

I would recommend Ally Bank to anyone. The customer service is commendable as is the interest paid on accounts. This online bank also offers competitive rates on home loans and provide exceptional assistance every step of the way. I have never experienced difficulty meeting requirements needed to complete the process. The feeling of being treated like a person instead of just a number adds to my being committed to the outstanding service Ally provides in every aspect of involvement experienced by me as a client. Rest assured that you to could expect an identical association throughout once connected with a professional representative of this established online programs available to the public. OUTSTANDING COMMITMENT TO EXCELLENCE. Thanks for the opportunity to express my pleasure.

Prior to changing over 100% to Ally Bank (online) was with US Bank who had horrid service, no interest to sneeze at, website didn't work 24/7-couldn't talk to anyone unless 9-5 M-F. Since with ALLY, am extremely happy with their Banking and even re-fied my Home thru them. AWESOME! Interest checking .10, Savings was at 2.18, down this mo. to 2.08 constant interest. Banking online is the only way to go. IF I need Cash, go to grocery store get cash back, can go to any ATM, Ally will pay $10 if you use any other than theirs monthly. Checks, can scan and instant front/back in bank and usable next day. My Checking/Savings accts all get interest. Chat online for instant answers about anything. OR call Toll Free No. same thing. 24/7. Can't lose - it's a def. WIN WIN!

Well first of all I've had a hard time getting financed. For the fact that they were able to finance my vehicle made a huge difference to me. Anytime I've had a question or an issue about anything whatsoever all I had to do was to Simply pick up the telephone and place a phone call to the customer service line where an actual human being and not a robot directed me exactly what to do and what steps I should take to solve the issue that I would be having at that particular Moment In Time. That says a lot to me.

The initial process was 100% until it went to the loan section. The person working on this screwed everything up. Didn't know how to handle trust documents/ never had before. Cost me $45 in FedEx overnight - wouldn't refund. Was told I would get copy of Deed of Trust after it recorded DIDN'T! Had to call the title co. and have them send me copy. 1 month after it all was paid and closed. Should have been done as soon as I paid the final closing cost. Then tried to cover his **, afterwards by telling false statements about what really happened. Because of his negligence and improper training left bad feelings.

I was trying to get them to update my personal information and forward my title, so that I can obtain my tags in the state that I now live in. I sent all the info they need to have this done a month ago. I call to see why my info has not been updated and I got hung up on 4 times, no one could answer a direct question. No one knew anything. After 8 attempts, I asked if they could give me the # to the Kentucky office; and the Asian woman said " I can give you an American operator" WHAT!! Horrible, rude, and incompetent!! Wish I could give a zero.

Ally switched my mortgage from Cenlar. Ally failed to pay my insurance where my insurance was declined and forced me into their insurance which was 3x more. They refused to return my call to date in order to resolve any of the issue. Worst customer service! Avoid Ally at all cost!

I logged into my account today and see a past due payment. I was completely baffled by this as I had Autopay. Since December 2017 my Autopay has come out of my checking each month. I used the chat and became frustrated as they wanted to charge me a late charge. I finally got an answer that they did an upgrade to their system in January and my Autopay must have been deleted. They then told me they would ask a manager to forego my late charge. I explained in no uncertain terms that I had no intention of paying a late charge for something they caused. I went ahead and made a payment to bring me up to date and requested someone call me so I can discuss the problem.

I have owned various cars and dealt with many banking institutions that finance autos (due to my husband being a car enthusiast) and have never experienced the unprofessionalism. Since the conception of the transfer of the lease, Ally has been unorganized and has given conflicting answers to both the applicant and I. We understand now why multiple car manufacturers/dealerships are steering away from Ally and going a different route for Auto Financing.

So I get my bill this month, February the amount due is $0. I call up to ask why, they say, "Your next bill is in March," not even what I asked. I said, "You did not answer my question, why is my bill $0?" She said, "You must have paid February," I replied, "No I did not, I literally just got the bill, plus I'm looking online on my bank, and Ally there is no record of payment, what should I do?" She replied, "You can either make it or not, it's up to you." HUH? So I asked, "Will I get a late fee if I don't pay it," she replied, "There's no late fees on here that I see," again not even what I asked. Anyways, I paid it. Just fyi, doesn't look like Ally has their head on straight, and I have a savings account through them, I'm gonna have to rethink that.