Ally Bank

Have been trying to break a CD and get money returned. Here's the experience to date: They will happily let you open a CD via an ACH transfer for more than $150K but have an internal limit of $150K to return the funds via an ACH transfer. They claimed this limit that this was holding up returning the funds. Next, they claimed they had approved the higher amount and it would be sent on 1/26 or 1/27 but have not. Next, they again claimed it was approved to be sent and next it was not approved to be sent. Next they claimed it was in a queue to be sent and it was approved but would not state when it would be sent. They claimed that sending the funds via ACH depended on when the queue it was in would be processed. Good luck. Do not put any money into Ally, especially if you need it for a pending transaction such as buying a house.

Banked with them for about 10 years. For the last two, can’t get through in a timely manner, calls dropped, on line questions not answered and last week (after 10 years), they would not verify my account when I called in and then said they were ending the call. I’d bank local and use a different bank for higher online interest rates. I’m moving my accounts.

If it was possible for me to give Allied Financial a half star, I would! I made the big mistake of signing for a car for my daughter and financing it through Ally Auto. Because my daughter has been going through financial hardships I've been making her car payment for almost three years, and I've NEVER been late. For the month of December I explained to my daughter that it was her responsibility to make her car payments not me, but since I'm the primary name on the contract, failure to make her payments on time can be harmful to my credit score. The payment is $394.00 a month, due every 5th of the month. My daughter only paid $300.00 and I told her I'd pay the balance. Due to my busy work schedule I paid the balance on 8 January, but by then Ally Auto had hit my credit score for 59 points for being 30 days late!

After being a long time customer for Ally Bank I have to close my accounts. I got just frustrated dealing with customer service about my issue. It's a long story to try to explain that. Basically, with each call they were giving me misleading information and complicating the issue even more.

I bought my car through GM Financial and paid it off within 1yr. $10,000 down, and the rest shortly after. I've called 7X to get a fax and letter mailed about this matter and still haven't received ANYTHING. This is a TERRIBLE COMPANY!!!

I fell behind on payments so called Ally to set up a payment agreement to catch up on payment. After I caught up on payments I called several times over the last few months to have Ally discontinue the extra added on to my payment and was told by several customer service agents that this would no longer be taken from my account. Every time I was told that they had taken care of it and I would be only responsible for my normal payment amount yet they continue to take the larger amount out of my account thus stealing money from me not owed. This has caused me financial hardship as I am on a tight budget every month to pay my bills causing me to not have money for my other bills. I don't suggest dealing with Ally Bank as in my personal experience they are crooks.

AVOID at all cost!. Ally is a failing bank. Take a look at their share price. 50% of time no online access. Bill pay is suspicious. We lasted 6 months with. Banking Regulators need to act now to protect consumers from Ally Bank.

They have put a hold on every one of my paycheck and checks. I was supposed to get an email with reasoning, email was blank. I have tried speaking to reps and no one understands what is going on. Every employee gives me different answers. I have never dealt with this at any other bank.

Ally has stolen money from our account this week with no explanation or notice. They refuse to even discuss let alone return the money. I only found out by accident when logging into the account. There have been many other examples in the past of horrible customer service as well. We are done with this criminal organization and will be finding another bank. Avoid them at all costs.

On today, 12/13/2023 I was trying to Zelle money from my Ally bank to my Citibank account so that would be able to pay a bill. The Zelle did not go through and a message was received to call the bank. I called and found out that my Zelle was restricted and I was transferred to loss prevention. They asked me questions regarding my cell provided which I didn't find relevant to me accessing Zelle. After multiple conversations with different incompetent individuals, I finally got a person who I thought would be of help. Wrong, this person not only didn't help me with the Zelle restriction but by the time I was finished with the call she (Tracy) had restricted my entire account.