Ally Bank

These people had me for over two months trying to fix an error on my wife vehicle title. I was trying to sell the vehicle when I found my wife name was typed incorrectly. They said that I have to have all the information they asked in order to fix this. They ask for the DMV address and they sent the documents there when they supposed to send those documents to the Tax Collector office. After more than 2 months when I called them back they told me that is my fault because I gave them the wrong address. Is not their job to know where to send vehicles titles in order to fix names errors? Now they said that I have to wait for time needed to correct this and in the meantime I can’t sell the vehicle and I have to continuing making payments if not they will repossessed the vehicle. I feel like they are ripping my money.

As a senior I like the on-line banking Ally provides, never an issue in 13 years with savings accts. and great rate CD's. Ally offers 24 hr messaging as well as operator assistance. Paper mailed statements or online only. Once again I've never had the slightest issue. Enjoyed the generally best rates in CD's for 13 years of banking with Ally.

A withdrawal I made was flagged as fraudulent and I received an email saying to contact Ally Bank. After about 30 minutes of very long awkward pauses I asked them why they needed some of the information they were asking for and why there were so many long pauses as it seemed suspicious. They immediately began acting more rude and hung up on me. I called back and I explained what happened with the first call and explained to them that I in fact made the withdrawal. They said "no problem" and that it should be resolved within a couple days.

They unlawfully repossessed my vehicle when I was making monthly payments in the amount of my normal payment plus additional money each month to make up for missed payments last year. They did not give provide the Cobb Notification letter they are required to send me since they were accepting my late payments. They have had class action lawsuits against them for this exact issue and also within the state of Minnesota where they paid $780 in settlement due to them not following proper protocol per state laws. I got behind in payments when I was laid off last year, notified them of my layoff, they wouldn’t do any payment arrangement or payment assistance since my loan was so new so when I regained employment I have been paying monthly payment plus additional amount each month to get caught up.

It was all good, until one day I requested Ally to temporarily increment my debit card cash advance limit to $5000. At the time I had >$400K between Ally checkings, savings and CDs so it should have be no issue if I wanted to withdraw $5K, right? Ally kept pushing me back and forth for >10days and >15 phone calls, during which I heard many different narratives (aka lies) from the operators about why it was taking so long to increase the cash advance limit. Eventually I gave up and decided to move all my finances to a more reliable institution.

I had an auto loan with Ally. I called and asked for a payoff and was given the amount. I was told that if I sent a cashiers check, it would be processed in 4 days. I obtained a cashiers check from my bank for $15, 000. I sent the check overnight to the address the Customer Service Rep gave me. I checked the tracking and it was delivered the next day. I called Ally to make sure they got the check and was advised that no one works at that address and a courier picks the checks up and brings them to a different address. That was the first problem. Two days later the courier picked up the check. On the fourth day I called to see if the check cleared and was advised that it wasn’t 4 days since they received the check. It was four days since I sent the check, but it was only two since they picked it up. I was told that it would be 7-10 days to get my title after they processed my check. I thought that was unacceptable.

Very bad experience leasing a truck through this leasing company. My truck had an accident and they charged all kind of overages and did not return any overage paid by the insurance company. They did not reimburse and extra payments made by the insurance company.

If I could choose a negative rating I would! I invested in CD accounts with Ally because they are a large bank with really good rates. On March 15 I closed a 6 figure CD and asked for the funds to be dispersed in two other CDs and gave the amounts for each. Ally created two CD accounts but never funded them. After many phone calls, case numbers and the run around they funded only one account with all of the money. Clearly not what I asked for. I made more phone calls, spoke to several supervisors who assured me they would rectify it, more case numbers and more supervisors but no resolution.

Is my first time open joint account And Ally Bank make me run and don’t go back. My bf have auto loan at ally and it work well, then we try to open account. But today I know Ally wasn’t a good bank. Their requirements super bad, if you are not US Citizen you can’t be qualify to open an account on them. It need to be both US Citizens. If not, they will denied you application. This is not fair to everybody that are not US citizen. If I know it earliest I won’t choose Ally anymore, wasting my time. Call and ask for 2 days, end up with nothing done. Just get back to Chase, if ALLY never have good offer I won’t choose them. Ignore this bank, their system always run down. They are also discriminate bank.

Opened money market with Ally and it was a nightmare since day 1, they (ally) have all types of software issues, was never able to access the account and when I finally could access it froze, not able to navigate, when contacting customer service for assistance, they weren't at all helpful in fact they made the situation more stressful, ended up closing the acct due to extremely poor service And spending too much time trying to resolve issues, not worth it.