nbkc bank Reviews

I had excellent customer service. JESSICA ** was just great. If she was not available, it was not long before she called back. She had a great attitude, and had answers for all the questions. If she would find out very quickly. Great customer service. Thanks again, Jessica.

Don’t trust this particular bank with your money. It will close your account quicker than you opened it without a reason or explanation. This is a reason which it pays not to trust and rely on other individuals. My accounts were closed with this particular bank less than a month after establishing them. It was a good thing that I did not set up direct deposit and bill pay with this particular financial institution. I would not recommend this particular financial institution for anything in the world.

After attempting to jump through numerous hoops to open a new CD, I finally gave up. The verification process is archaic. Once you finally link your external account you cannot quickly transfer money to fund your CD. What a colossal waste of my time. I went to another online Bank, verified, and opened my 100K CD in less than 10 minutes.

I spent a week setting this account up for my company. Everything was good but then I tried to deposit a check by mobile. I called up nbkc and asked how do I do this. The only information given was "make sure you have a picture of the front and back of the check." Simple enough right? I did just that. I had a picture of the check and took a photo of that photo to deposit the check. I've done this several times at other banks. They first wanted to mislead me and fight with me (first guy I spoke with wouldn't let me speak, and then blew up on me and hung up the phone) saying they were closing my account because I work in the hemp industry. I explained what hemp was, that it was legal under the Farm Bill of 2018 and everything was good. But then they decided to close my account because I took a picture of a check off a screen because I didn't have the check in front of me and needed to pay employees.

They are horrible. Lock your account for trivial reasons and you play hell getting access back. Customer service is rude and disrespectful. This is the worst bank I have dealt with in ages. Would avoid early all costs.

I called the bank because I had no idea how to deposit cash funds. They told me that Washington Trust Bank was taking cash deposits. They said that as long as I deposited 200.00 dollars that it would be available immediately. Well I did deposit 12 deposit today in the total of $2155. Majority of the atm cash deposit was held for 5 days. The money went into a bank they are affiliated with to take deposit since I can't click my red heels to Kansas and deposit them in their ATM. The cash deposits are showing and now I am waiting 5 days for them to clear? Ok, you just lost a customer, I was also told that it wouldn't make a difference if I walked into the bank and they called and confirm the cash.

They closed my account because I couldn’t verify my phone number as well changed my email address a few times because I kept getting spam. I have explained the situation many times and they still closed it making me late on my obligations and bills… Would not recommend!

Don’t believe most of these reviews because they’re clearly forced upon getting a loan. I’m a commercial banking customer and the two months I’ve had this account has been terrible. I get paid via checks and every time this bank puts a week-long hold on my funds. First time, I was told that if I contacted after the check was approved that they would verify the check and release the funds.

Currently in a VA loan assumption with them. It's VA to VA and we were already pre-approved with NBKC bank for a VA loan. We have no debt, high income, VA to Va...should be easy right? Nope. 30 days in and no sense of urgency, broken promises on timelines, and barely respond. We are going to be homeless at the end of the month since our rental will be done. I thought this bank put veterans first. Will update if the process gets better.

Two years of nightmare. Based on the excellent reviews I read about this bank I opened a business and a personal checking accounts with them. After a few months they decided to close my business account (for no apparent reason to me). Even though that account has been closed for almost two years now they cannot separate the two previously synced accounts.

Do not do business with this bank. We tried paying off our 2nd mortgage loan and first, they have to give you a payoff amount over the phone. You cannot do this online. They then provide a statement with the payoff amount. I paid the amount but my bank sent it as a ACH so it was returned. I then paid the amount as a same-day wire transfer and was charged 30.00 by my bank and they returned that because they said the statement expired. I now have to send another wire transfer and pay all the late fees and another 30.00 from my bank. Can this be any more antiquated to pay off a loan? They are refusing to refund all late charges. NEVER do business with this bank!!!

I went on holiday. Spent a lot of money. Came home and had unexpected car repairs. Went overdrawn by $25 for a day and called the bank to say that even though I was in the black again, I will get some money in account asap. Borrowed $1000 from my boss and then NBKC would clear it for a week because of the "negative" experience. I get paid regularly by direct deposit and I get paid regularly by check for my side job. I went to Europe for two weeks and didn't earn that side money and then get punished by NBKC for reuniting with my Brother after 30 years. $25 overdrawn for barely a day. Not cool NBKC. Not cool.

I've had multiple experiences of trying to send money to a payee and getting errors saying the payment was blocked because it was "too similar to an earlier payment". Duh, same payee, similar amounts. It said to "submit again." I did and got the same error so I tried again two more times after getting the same error. Of course the next error was that my account was locked. After waiting on hold, I'm told the person who can help "is in a meeting" and not available. Later I'm told the amount I'm paying was over the $2K limit. Their error messages never said that. AND this is a business account that can't pay more than $2K? I could say more about the website that looks and functions like it was built around 2005, but the main thing is that it doesn't work for a small business. I end up having to talk with/wait on people to manually fix things on their end so that my "online" transaction can work.

Our complicated situation involved being part of protective program and we were researching all the ways we could continue to stay safe while purchasing our first home. The first company we worked with insisted they'd handled this type of situation and could help us. Months of going back and forth with them, continuing to find issues the further along we went.

I had been working with Tony ** the last couples of years. He's very professional and knowledge. He's always available and provide accurate information. He has been coming to me at the right time. Thank you very much for your service Tony. I appreciate it!

Ryan is a Rock Star. He is the best at what he does and was incredible throughout our entire home purchasing process. I don’t give out praise easily and I would recommend him and NBKC to any veteran looking to buy a home.

The loan officer Beau ** at NBKC Bank was very professional, friendly, and responded to every question even when he was off. I would also like to thank everyone that helped through the process. Would definitely recommend everyone to do business with them.

We have used Kurt several times and he never has disappointed us. He is a pleasure to work with. The application process went smoothly from the beginning of obtaining the appraisal to getting the final closing documents to the signing process. I would highly recommend Kurt to anyone.

My previous experience with NBKC had always been excellent, 3 refinances. In the past NBKC sold the mortgage, no problem.. Not this time, instead they are servicing the mortgage internally under the name of Devonshire, beyond awful. I have automatic withdrawals from my checking account for the mortgage payment. 1/06/22 the mortgage withdrawal was nearly double**. Calling the Devonshire was a complete waste of time, NOBODY knew anything. I spent 3 hours on the phone with no resolution at all. I was dumbfounded. Determined not to be robbed, I have been on the phone with Devonshire for a total of nearly 23 hours.

My husband and I were 1st time homebuyers so we did not know much about the process. I found NKBC through the Costco Mortgage program, researched the reviews of the 4 providers and ultimately went with NKBC rep Cheryl **. She's a very patient and knowledgeable loan processor. The loan process itself was painless for us. She let us know that we didn't need an appraisal, explained why it was waived, and gave us clear instructions as well as time to gather documents.

We have now worked with NBKC twice while buying homes. They consistently lock in the best rates and have the best customer service. They are very thorough and professional with their work. They are prompt with responses and easy to work with, would recommend them to anyone!

It was my first time working with CJ of NBKC, third time refinancing and I would say he is the best loan officer I have ever worked with. He made the processing so much easy, stress free, explained everything in details and always ready to answer questions despite the time difference. Highly recommended.

I am first time home buyer and always heard how daunting it could be. I have to say working with NBKC and in particular my loan officer, Brett **, was anything daunting. All my questions were answered in a timely and professional manner, Everything was processed quickly. I was referred to NBKC and in particular by a friend and I would absolutely refer them to anyone I know who is looking to buy a home. First Rate!

This is way overdue but we can't thank Cheryl ** enough for everything she has done for us to help us with all of our home refinancing needs for our homes and our friends and family's homes. Very trustworthy and always explained everything clearly to us. Thank you again, Cheryl for everything!

The agent I worked with (Laura **) was incredibly professional, helpful and prompt. The entire approval process worked without any problems, and I was very happy with the interest rates we received and with the low fees. I would definitely use them again in the future.

There are examples of exemplary customer care - too often they are few and far between - then along comes the rare experience of working with a professional like Ronald ** at nbkc, who exceeded the exemplary. Ronald was always available - nights and weekends - with informed and precise responses to my questions. Throughout any customer experience, a steady hand and a cheerful disposition also doesn't hurt, and that was Ronald. My good fortune to have such an experience!

It's always a pleasure working with Ryan ** of NBKC. We've used Ryan and NBKC for two home purchases and several refinances. He is exceptionally knowledgeable and provides great advice that really helped us to make the right decisions. Ryan went above and beyond and really enabled us to purchase a home in a highly competitive market. I don't think we could've done it without the quick service and guidance of Ryan and NBKC. When the seller's realtor, and even our own, tried to strongarm us into using a local lender we refused and insisted on Ryan and NBKC. We won't use anyone else.

Trevor is very knowledgeable and guided me through the entire process of refinancing smoothly. I am delighted to see the process go so smooth after I hear painful stories from my friends with other lenders. Trevor constantly kept me updated throughout the process and made sure all the paperwork is done on time. I am really happy to work with Trevor. I highly recommend him. We also shared a small Football pep talk and he is fun to talk to.

Just completed my second refinance with Paige - the first was in 2019. Paige is very knowledgeable, helpful, and very responsive. She provides outstanding customer service and makes the process very smooth. I would recommend Paige to anyone looking for mortgage services.

My wife and I cannot say enough great things about Ryan and NBKC. Ryan has helped us each time we have refinanced and it has gone flawlessly. We have recommended him to all our friends and family who have also had great things to say. If you are wondering whether you should give him a call or email, don’t hesitate. He’s the best at what he does!

Adam ** is top notch. He is quick to respond and stays on top of any issues that arise. He kept me informed throughout the process and was able to quickly and properly address last minute problems. Choose Adam!

We found NBKC and Jordan through the Costco home loan/refinance program. He was able to beat all others rates and closing costs, and it was a wholly seamless process. From start to finish, it took less than four weeks (including a week of Christmas/New Year's holidays right in the middle). We'd happily use NBKC again for home loan needs.

We had an amazing experience using NBKC bank and Kevin with our home loan. Kevin was so responsive and helped keep us informed and answered any questions thoroughly. I would absolutely recommend Kevin and NBKC to any family and friends. If we need another loan in the future I will definitely be calling on Kevin again!

On my current home, I used Beau’s father, at NBKC, and had great results. I never just felt like a customer, but it felt like my home town banker friend. That continued with his son, when I decided to refinance. I did my due diligence, and decided to stick with NBKC. It went as smooth as the 1st time. Actually easier, as they knew who we are!

David ** was amazing and so helpful throughout the process! He always made sure to quickly answer all my questions and keep me updated with any new information regarding my loan or the process as a whole. I would definitely recommend him and NBKC to friends and family looking to buy a home or refinance their mortgage. This was the best experience I could have ever had and he really made it easy and simple for me.

Process was super easy. Online application was simple. My agent Chad was super responsive and answered all my questions. Always ready to help especially during this crazy real estate market. We were ready to close well before my closing date and my loan was a rush! Less than 30 days. Super experience!

I love this guy! And he has great Christmas sweater. It looks totally stupid!!! Why would you NOT want to do business with him? I have financed three homes with him and refinanced two. Don't retire yet! I see more real estate in my future.

The refinancing of our mortgage was superior. Everything was organized and clearly explained. Specific information was only requested once which reduced hassles for us. The refinance was completed quickly--no dragging things out. Our questions were answered promptly and accurately, The entire process proceeded smoothly and could not have been better. Joe ** did an outstanding job.

This was our second experience within about five years with NBKC and particularly with Kevin **. We've moved a lot and taken out a lot of mortgages and refi's. Kevin and the whole process made it as easy as possible. Applying for a mortgage, and buying a new home, is always a stressful experience. But NBKC made it as smooth as possible. Communication - constant - was great!

I have done several loans with Dan and I have referred several people, including family, to Dan which is the best compliment I can give. I will continue to use Dan and NBKC in the future, as well as referring business to Dan.