Truist Reviews

Everyone, Close Your Truist Account. Frustrations, hardships, issues and problems overwhelm everyone of the loyal SunTrust customer base. No prior warning of the NIGHTMARE to come. The MOST horrible experience with any bank ever. Debit card and PIN no longer working. From the 18th of February to today, February 27th, there has been no resolution to the debacle of my bank account with SunTrust merging to Truist. There was no prior preparation or notification that any of these frustrations, hardships, issues and problems were about to overwhelm everyone of the loyal SunTrust customers.

I was with Suntrust bank for over 20 years. No problems, Since Truist took over last week they have taken away all the perks and just want to screw you know. If you call them you get 3 different answers to the same question, Their robots must need to be recharged. Run to any other bank and you will be better off...

I am a former SunTrust client and I hate that, that is the case. I have been with Truist for just 3 days and they have shown that they can not protect, nor reimburse money that they have allowed to be taken out. SunTrust protected my funds as well as reimbursed me -sometimes before even requesting one. However; Truist had me wait an hour to speak to a representative, who had me on the phone for another 30 mins or so, only to tell me to wait until the next business day, before they could truly get my money back; however they easily gave it away. There also appears to be flaws in their systems because, even though my money was missing; it did not appear in my pending charges even though, there was a 5 hrs lapse of time from the transaction to my call to them. The representative was... sympathetic and I could tell she was striving to assist, and she handled me very professionally. However, in Truist, I am disappointed; to say the least.

My company and I as an individual have been conducting business with Suntrust for over 20 years. BB&T (Bad Bank and not Trustworthy) took over Suntrust operations this weekend. I made a business deposit of $13,000 at the Marco Island "Truist" branch that came from a fortune 500 company and they informed me that they were holding the first $5000 for 2 days and the remaining $8000 for 10 days. Suntrust did not treat us like this. No apology or anything. They just explained this is the Truist way ... well bye, bye Truist.

I had been banking with BB&T for many years without any major problems. From the very start I didn’t care for the way Truist has their interface set up. It’s slow and cumbersome to use. If I didn’t have so many in my family linked to my account I would be banking somewhere else. It is taking them forever to get things switched over. Have had multiple difficulties logging on while they are trying to complete the transition. In addition to that I misplaced my debit card and had to order a replacement. Took them nearly 2 weeks to get me a new one. In this day and age that is unacceptable. Overall very poor experience with this bank.

With the Suntrust merging to Truist Customer Service has become impossible. When you login to Suntrust immediately goes to Truist. You have no choice. With change I was unable to access my billpay!! Called 800 # for Truist. Could NOT understand the person. She kept telling me to shut down my IPAD and start over… did not change a thing!! I called the 800 # for suntrust. I was on hold for over an hour and still had not reached an Agent!! I could make an Airline booking faster!! I have made up mind to open an account with another bank!

For 2 weeks the app keeps denying my users and password. When I go in a branch and show a teller she says I am the 3rd or 4th person to have this problem. And says to wait a few days and try again. How do I run a business and handle personal accounts if I cannot access my monies? And they offer no solutions. I have not seen a Truist employee with a smile in months. Similar problems on the phone for several card fraud claims. Truist needs to start over with real Management, but I suspect as an innocent bill paying consumer it us up to me to find another place to move my 6 accounts, at my expense and wasted time.

Truist is, by far, one of the worst companies I have ever worked with. They are dishonest and really, really know how to screw a mortgage customer over. I would never, in a million years, do business with them again. They are dishonest and completely behind the times. I hope they go out of business. However, I will say that their staff is doing the best they can and are very polite. It is the company that needs to go away before they make more customers' lives a living hell.

The phone system resembles something I used to shovel when I had horses. No one answers and every time you get the same message “call will be answered in more than 25 minutes”. All I was looking for was the balance, so it could be paid off. Once I have paid this off, I will never use this bank for anything ever again.

They have lost $28,000 of my money. It has been about 3 weeks and still no resolution. How can they lose my $28,000 and have no care. But, they show me owing 3 payments for that money, on 2/5/22. It is beyond reasonable. Have had repeated problem with Home Equity Department. My local branch has repeatedly tried to fix the problem. If someone has stolen the money from my account that is on their end. I truly am concerned about the safety of my money with this bank.

SunTrust Bank is not customer service oriented. I have a mortgage with them. Our rate went up because the insurance went up by $17.92. We failed to pay the $17.92 amount so Suntrust held the amount we paid in a escrow account. They did not contact us. Our account went past the 30 day mark and we found out because we received a credit report. My credit rating dropped 152 points. I called them and filed a dispute. They declined and said we were late. Our local Suntrust representative did not think that was right and filed another dispute, which was declined also. No customer service here at all!!!!

Froze my account, froze my card, then charged me the fees because they couldn't access my account? Wait times for callers are ridiculous, 45 minutes on a good day. I gave up on dealing with the fraud department, I could make 1 purchase, 2 if I was lucky, before being frauded. Waiting for them to shut down my account so I can take my money elsewhere.

I was a BB&T customer for as long as I can remember and they were acquired by SunTrust. Since this has happened there is NO customer service unless you have hours to spend on the phone. They removed the ability to communicate by email using the app. Also their mobile banking app doesn't allow deposits. It says you didn't properly endorse the check which is totally false. I plan to move all my accounts to another bank who provides customer service. The reviews here speak volume.

The worst online banking experience I have ever had. Does not allow me to set up online payments, customer service is terrible. “Sorry I can’t set up reoccurring online payment for you.” “We have a policy”. Sent in a form authorizing reoccurring payments, but they can’t find it. These guys are the worst. Avoid if you can.

I have banked with SunTrust (Truist) for over 25 years. For the past 18 months if you call regarding a personal or business credit card, wait times are on average 45 minutes, that’s if the wait music keeps playing. Many times after 20-30 minutes on hold listening to the wait music, it will go silent, then eventually hangs up. Avoid this bank and its horrible customer service at all cost. My business banking experience is far worse than this review with them, mainly concerning fraud and reimbursement. Stay away!!!! Unfortunately I’m so tied into Suntrust I haven’t changed banks.

I have banked with Suntrust for years. But now that they have gone to Truist I cannot get into my online account and they will not allow me to wire to my main bank and close the account. I cannot get online to check my account. Everything I call I end up on hold for hours. I can't believe this is happening.

For two months I have written letters, emails, made 50 phone calls. None ever got answered. Hold times past 4 hours a day.... 56 instant messages not returned. Facebook postings not returned.... I have had zero contact for 2 months despite trying everything.... This could be a shell company.... How can no one work here.... I spend 66 hours on hold over 43 days and not one has answered. I must stop the payments today and notify the state and government....MUST WARN OTHERS TO AVOID THIS.

Any service takes forever, tried more than one branch. Some branches are closed without any notice, some have appointments that later get cancelled due to systems not working. Amazed they exist. Call wait time over 3 hours.

Just awful moving my account ASAP. Need to cancel my CC and get a new one. Can get no one on the phone. Went to BB&T where I was told if you were with Suntrust they can help. Their lobby was closed and I was told to call the people who never answer the phone. Run do not walk to move your account somewhere else - preferably a credit union where they give a crap about customers!

My mother bought an annuity in 2011 to leave her children when she passed. She passed in 2012 but my father was still alive so some idiot there told him to put it in his name. My dad passed in 2021 and my brother is the executor for the estate and for the past 6 months they have Jersey us around to get this money. They are completely incompetent buffoons. They are literally stealing our money. Do not, do not use these idiots for anything. Every time they return the paperwork for some ** or another, he does exactly what they tell him to do, they return it with the same thing they refused it for. Absolutely incompetent Thieves!

I call this bank the bank of satan. Caused me an enormous pain in the butt for no reason. Terminated my account, and returned payments I made, that I had sufficient funds for, and did not tell me. Would not give me a reason. I tried to access my app but they had me locked out. Tried to call for 6 days and no one answered the phone. Finally got someone in the fraud dept. After being on hold 2.5 hours. They said they terminated my account and would not say why. However to get my money out of it they said they would send me a letter telling me how to get my money. Worst bank I have ever dealt with in 62 years.

Unprofessional reps keeps you on hold 45 mins and transfer you. Can't help you. Managers need to correct problem sooner than later. Finding a better bank that's not merging with other banks that don't have good reviews.

I’ve been with same banking for over 40 years and through all the name changes and merges. I always had free checking and even got free checks. So first change in this merge I am told no more free checks. Ok not a big deal. But next I see $20 maintenance monthly fee charged, it took me nearly an hour wait to get customer service rep on phone and it was someone I could hardly understand. It turns out this fee is charged because my direct deposit is usually paid on the 1st day of month but because the 1st fell on a Saturday, it was deposited on Friday which was the last day leaving me no direct deposit for the month although I had two the previous month. I feel like I was robbed, and I didn’t notice the fee right off because they don’t put fees at top of statements, it’s put in line with other deposits/debits where it doesn’t stand out.

I got a call about a potential fraud charge on my card. I returned the call to the number they left and confirmed the charge. Then was told I had to speak to another department which has a 30 minute wait time!!! Just to again confirm a legit charge I already confirmed with a human being at the number I was told to call.

As a former SunTrust customer Truist is Awful. They continue to shut down SunTrust Physical Banks. Which shuts down SunTrust ATMs. All the while saying your SunTrust ATM card will now work at BB&T/Truist ATMs. What they don’t tell you is SunTrust customers can not make a deposit at these BB&T/Truist ATMs. Not all of us can get to a bank at times you can go inside. We shouldn’t have to for simple deposits.

SunTrust and Truist customer is non existence, the worst in the world. The Truist merger is a joke. It looks like it is unraveling. Extremely long time waits and after 35 = 45 minutes you end up with a Filipino who can neither speak English or know what to do then some hang up. They made me transfer to Truist now Truist says I belong ion SunTrust. I cannot now pay any bills or transfer funds. I am not their biggest customer but first chance I am out.

I have had multiple mortgages for 20+ years with BB&T (now with Suntrust and Truist) and they were great. But now that they have merged with SunTrust it is a nightmare. They have lost one of my mortgage payments and although I've provided proof from my Truist checking account that they (Truist) received and processed the payment, they refuse to acknowledge the payment and instead say I must make late payments in addition to my mortgage payment. Their excuse is, "we are in the middle of a merger." I can no longer recommend BB&T/SunTrust/Truist for financial services because they can't keep their books. A bank who cannot manage basic accounting!

On October 12th, someone wrote 3 fraudulent checks on my account. I saw that on the 13th and I called SunTrust that same day and spoke with someone after waiting on hold for almost 2 hours. SunTrust did not close my account and allow the fraudsters to cash out more checks on 13th, 14th and 15th of October of 2021. I called them each day to report the transaction but somehow SunTrust allowed them to do that 4 days in a row. I lost $7800 and until today I never received any of my stolen money and I never heard back from SunTrust. Please stay away from this bank.

Since the transition was made from Suntrust to Truist everything get worse. I have to called so many times and took so many times before you can reach the customer service. I’ve been transferred 6 times and the waiting is horrible. I feel sorry to the elderly people who will called and wait the same thing I do. I went to the different atm machine that supposed to be charged me three dollar but they ended charge me three times which they called help me at all. This is the worse. Very worse service at all!!!! I wish the transition was not made!

Couldn't access my banking information on my mobile device for months. They made the Suntrust app inaccessible. The new Truist app was a worthless piece of ** and was developed by a classroom of kindergartners. I could not log into my account on the new app. I finally get access to my account. I find out I have been charged a monthly maintenance fee I never had before during all the months I could not access my account.

SunTrust’s recent change to Truist has been a definite step backwards. I find the Truist app difficult to navigate and today I had an issue with my SunTrust debit card working properly. I went in to the branch and was told they could call customer support and wait a half hour on hold with me, or I could do it on my own. I called own my own and waited nearly 30 minutes for someone to answer and they were unable to address the issue I had. They suggested I retry my card and call back if I have the issue again. If I continue to have issues, I think I will move to a more Customer Friendly bank! On a scale of 1-5, so far I would rate them at 2 or less

This bank is the worst. I have been calling them EVERY SINGLE DAY for the last week to be PUT ON HOLD FOR 45 PLUS MINUTES!!!! I cannot access ANY of my online funds, and, despite the representative assisting each time, I STILL have to call to release funds. DO NOT BANK WITH THIS COMPANY. They are Trustily Terrible. I cannot wait to close my account.

Small business owners — stay away from these incompetent, archaic, frauds. Forty-eight minutes on hold to address their mistakes. They’re the worst of the worst and are likely in violation of Florida’s unfair deceptive trade practices.

First off I wish I would’ve read these reviews before today. I honestly think it’s sad how it’s legal for these types of things to happen. Yesterday I tried going to my online bank app “Truist” and I couldn’t get in all day. Called today, on hold for well over 30 minutes to be told my account is frozen and they have no further information for me. I asked to speak with a Supervisor. They put me on hold for another 20 minutes. Finally gets on the phone with him and he tells me he don’t know anything, but I’ll be getting a letter in the mail. “Hold-up” sir are you serious??? I received a direct deposit. It’s one week before Christmas and all I get is I’ll get a letter from the fraud dept. ** do mean… I said, "I’ll just go to bank in the morning and get my money. I don’t care what you do with the account." He says “you still may not be able to get your funds. It’ll come in a check.” I’m completely blown… It should be a crime for these types of banks/crooks. Suntrust Truist ** ever you should be ashamed of yourself.

Since the merger, I have had endless issues- internal transfers in my own accounts have taken DAYS, zelle isn't an option, the running balance ledgers aren't kept up to date, erroneous holds on deposits, inconsistent practices and timelines, customer service is limited to front line service only, you must wait for a call back from a manager if you need help.

This was (at one time) a great bank, but since they've merged with BB&T greed and desperation has set in. After 30 minutes on hold, I come to find out that after a rather large deposit was made, they put a hold on 60% of it after it had already cleared my account. In the 24 years I've been with these people, there's never been a problem. I hope they enjoyed the $76.00 in late fees because I'm closing this account and finding another bank.

Suntrust now Truist took a total of $300 fees out of my account. In January 2018 the same day I closed my money market, I specifically set up my checking account to meet the criteria to not be charged fees. I just noticed they have been taking $20 per month since September 2020. The first excuse was that my account was linked to my money market but I had my paperwork from January 2018 and the fees didn’t start until September 2020. I believe they changed their rules and interestingly enough I still met the criteria for no maintenance fees all along.

I received a call demanding that I call back immediately to X1006111. I call and leave 10 messages for 2 days then decide to just wait to speak to someone else. Still waiting on phone right now for 40+ minutes. Absolutely the worst bank. So dissatisfied and disappointed that we choose them after moving to Florida.

Today I discovered a Suntrust Bank mistake in the amount of $288.75 while balancing my checking account. I was placed on hold 25 minutes, then transferred, then told to call a different number in claims, another 20 minutes, then told by claims they see the problem but cant correct it and have to get someone else, another 30 minutes, then told he can't correct it either, have to transfer me to another person and after 20 more minutes on hold, I told them forget it, I hung up. I missed calls from contractors while tying up my phone line and wasted the afternoon for nothing. Now I have to drive to a branch tomorrow and get it corrected. Absolutely ridiculous. Not covid related, incompetence and poor policy related.

I have been banking with Suntrust for about 30 years. They convinced me a few years ago to switch my credit card to suntrust telling me they have buyer protections. I switched. But the credit card protection is a nightmare and a joke. One time I paid for a service with my credit card. The provider charged me and did not complete the job. When I called him back he said he could not complete the job, it was beyond his experience, but I had already paid him with my credit card. I called suntrust to charge back. They told me they do not provide protection if the provider does not want to refund the money?

I recently opened a savings account to go with my current checking account here (was with BB&T before merger…) and opted into what I thought was overdraft protection. After getting a bunch of overdrafts and a fee (I happened to look at my account) and saw that they charged me a fee and gave me several overdrafts despite my opting in for Overdraft protection from my savings account. When I called customer service they told me there was nothing they could do about it that I could change the option for overdraft protection in my app or go into the bank physically again. When I tried to change it in the app it would not let me… Then I called my branch bank for days and the manager would not return my call

I have been a happy BB&T and Suntrust customer for decades. But I am closing my accounts since Truist took them over. I was hit with $64.00 in fees in 2 months, with no notice of the change in terms on my accounts, much less an agreement. After my first complaint, I was told "no maintenance fees" if I met account criteria, but then I was charged other fees for services I never heard of, didn't agree to, and didn't want. "But these fees are completely different" they said. Not to me; I don't pay fees for a bank to have use of my money. If your accounts transfer to Truist, watch your balance carefully, or better yet, avoid the hassle and move them elsewhere immediately.

This is not the first time I experience terrible banking. If you are going to use this bank you got to be cautious to your money. This bank charges your account for the transfers you make and never delivers the money to the other party you meant to transfer to. You will not be able to track after that or get your money back unless you spend 1-2 days on the phone and another few weeks for the money to return to your account. I'll end my business with both SunTrust and BB&T for their suspicious banking activities.

I've have three accounts with SunTrust now Truist for years. A mortgage, a loan, a credit card and two checking accounts. I have never been late or had any problems until I they switched to Truist. I paid off my mortgage, loan and credit card. My credit card had purchases and cash advances. I paid it off and got a check in the mail for overpayment.

I don't have an account but someone used my name/address to open an account with BBT and there's an $250 charge. I called since the bill keeps coming to my address. The gentleman named Brandon agreed this was a fraud since I am in California and there is no service/branch from BBT or TRUIST. I thought the case close but now TRUIST starts sending me bills. Called numerous times the customer services, one can't locate the account number since it has been transferred to recovery branch. Another one provided me the number for the fraud department. Three attempts to call but no one answered, each waiting for 45-60 minutes. There is no other communication except the phone. What is wrong with this TRUIST bank!!!! What a shame!

An employee of Suntrust/Truist gave someone confidential access to our account allowing them to change the address on our account and withdrawal over $2,000.00 in cash. We notified them immediately while the charges were still pending. In the meantime they facilitated transferring our savings to checking so the thieves could steal more. They refuse to restore the money to our account. My advice to you is if you have a Suntrust Truist account move your account immediately to a safer institution better educated in avoiding social engineering scams. I give Suntrust Truist a negative one million stars.

My mother, who's had a Money Market Savings with SunTrust for over 20 years, was recently diagnosed with health problems that required me to take over her finances. I knew she had a SunTrust account with tens of thousands of dollars stored therein. Visited 2 branches, neither manager was able to locate it by address or SSN. A corporate exec Derek again told me no account exists. Until the next month when change of address produces a statement mailed to my house. I set up online access that's immediately disabled. I was then asked to leave the branch when I produced the statement. This is all after their own legal department verified my POA. They are overtly attempting to hold onto her assets. I'm assuming to prevent a dip in holdings during the merger. Either way, it's dishonest and unethical. Do not bank here, fair warning.

STB failed to notify me of their online banking conversion. I’ve been calling their 800 number since about 4:30 this afternoon and could not reach a human. About 7:30 pm I finally reached a human that could not speak English and had no clue why I could not access my bank account. After many hours I figured out it was because the bank shut down the ST website and we need to use Truist. Why were customers not notified and why weren’t your employees notified to let your customers know this? Are you a bunch of morals??? Seriously?? I can’t talk with anyone until Monday now! Seriously???

The way this merger has been rolled out over months and months, all the ** guys at the top need to be fired. I have had nothing but problems with online and mobile banking since they decided to merge technologies. I understand some downtime, but not consistently during the day and early evenings. No one is offering an explanation from Truist or SunTrust from the top. Over and over you try and get to Truist, it tells you to use Suntrust. You use Suntrust and URL redirect bounces you out and you can never login. This is totally unacceptable. If you have shipped your technology overseas then get it back and get U.S. employees on a bridge to fix this crap and inform your customers. What's the problem, you people can't think outside the box and throw up a web page saying site is down at the moment?

I have had Suntrust payroll for many years. Not until Truist took over Suntrust did I have long phone delays for payroll assistance. I was just on hold 50 minutes and had to move forward with the payroll without the assistance I needed. I have complained multiple times by sending emails. Once a supervisor contacted me. I said, "You need to either ask your employees to answer the phone or hire more employees." I just called the number on google to get the corporate phone number or email address for Truist. Customer care and her supervisor said there is only an address. How convenient as they can lose your letter. I will be shopping for another payroll company. I gave them a 2 stars as they are helpful when you get them. The service under just Suntrust was a 5 before the merger.

It does not matter what time of the day you call, you are slammed on hold for upwards of half an hour. Automated voice says your wait time is 25 minutes, now at 45 minutes. Terrible do you not have enough staff?

Echoing many of the other reviews here. STAY FAR AWAY FROM SUNTRUST. Customer service is a mess. I had a payment incorrectly applied and then 2 months later got calls from "Home Preservation" wondering why I was behind on my payments. I wasn't but somehow a payment I made was applied to principal and was not considered a monthly payment. This was all in their records and the people I talked to could see it but the mighty computer still trumped everyone and said I was behind and even with all of that I was threatened with a negative report on my credit so I had to make another payment I couldn't afford. This was over a year ago and many many many phone calls later I cannot get this resolved. Their records still show I was a month behind for 2 months. A refinance attempt was tanked because of that. I had to wait a few months before I could refinance.

So just closed on a home loan that got scooped up by Suntrust now Truist. All I can say is 'wow'. Set up my online account with no problem... until I tried to set up a recurring payment. Allowed me to put in all my information, bank account number, etc. Then it just has a square that says 'hold tight' and spins forever with no way to move on. I tried to set it up 5 different ways, even to just make a one time payment for my loan. Same thing each time. Had to call to try and set it up. Was on hold for 30 minutes, I was told the only other way I could set up a recurring payment was through being mailed the forms for me to fill out and then send back. This bank should not be in operation. Period. It is not even equipped to take payments?!?! I'm just beside myself. Trying to figure out my options...

This is the worst bank ever. They strive on overdraft fees, I have to close my shop for an hour to deposit money because their mobile deposit never works, been waiting weeks for a new card, they make it impossible to deposit money, I am a small shop owner getting hammered by a bank that won't let you put money in, I will be closing my account, NEVER USE THIS BANK OR ANY BANK AFFILIATED WITH THEM.

Very close to closing both accounts, they are worse than the banks that are in Walmart at this point. Sad to say but I was charged 4 late fees from late holiday pay which equaled to about 150 plus bills that were auto paid.

I recently purchased my home in California, and my mortgage is through SunTrust. I pay my taxes and insurance through an impound account with SunTrust, as many people do so they make one monthly payment to the bank to cover the mortgage, taxes, and insurance. When checking the balance of my impound account however, and comparing it against the annual property tax bill I received, it appeared that SunTrust was withholding significantly more than they should for property taxes. It turns out they were (which they finally admitted) - a more than $5,000 excess. It seems they were withholding not only the property taxes paid through the impound account, but supplemental property taxes as well which are not paid through the impound account (and are typically the home buyer's responsibility). This is a pretty basic tax concept and a major mistake for a bank that should know how these rules work and not make these kinds of mistakes.

This bank appears to be woefully understaffed with poor training. The bank has been many (many) mistakes in my account that I had to move to another bank. Not trustworthy, maybe why 'Trust' was removed from their name. I regret ever having to use this bank and tell everyone to avoid, just not a place one should trust with their money.

On 10/1/2021 I discovered someone had made 54 transactions for online gift cards through my bank account. The total amount of the transactions were $6375.90. I immediately contacted Suntrust's fraud department (1-800-447-8994) and made a claim. The female I spoke with that night stated she made the claim and deactivated my card which was still in my possession. I was advised the investigation would take 10 business days and the investigators would contact me if they needed more information. On 10/11/21 I received an email from Suntrust stating they had denied my claim but did not state why. I immediately went to my local branch where I was assisted by Mandy ** who was familiar with the incident. Together we made contact back with the fraud department but they refused to give us any information.

I have been trying to access my bank statements as I am 'paperless'. Cannot get them. Only get a little box that says 'hang tight' and goes nowhere - ever. Called Suntrust/Truist corporate. Waited for 10 minutes to have someone answer the phone. Waited for her to try to help - another 5-10 minutes, then she said I was getting an 'error' message. (no kidding). She said she needed to transfer me, that my wait would be 5 minutes. Fine. After being transferred, the message said my wait would be 25 minutes. Okay I waited. Twenty-five minutes plus and I was disconnected. Extremely frustrated. And I need my statements. Very incentivized to change banks - after. 20+ years.

Called about a $45 fee I received for a lock box which is free with my checking account. After a 10 minute wait, a customer service rep answered who could not speak English, sounded like he was from India and had marbles in his mouth. He put me on hold several times, after dealing with him for 15 minutes, I finally was told he could not help and I had to go personally to a branch.

After being charged twice for $6 dollars fees and then after depositing money into my account to be charged $60. Definitely closing my account.

Only bank that I know that charges for receiving (and sending) Zelle... No other bank that I'm aware do this, so you never expect it coming those charges... at least $15 - $20 per transaction... unbelievable! This is a bank that don't add value, certainly I'm moving my accounts somewhere else.

I mailed a payment of $4200 to a lockbox pickup Suntrust handles. I put the wrong po box #. I realized it. Called suntrust and informed them. The check inside was accurate. I'm told, "Np. We will see that and just put it right accurate." 29 days later I get my envelope back. It's cut open and it stamped return to sender. My check was sticking out of the envelope. They just put a $4200 cashier's check back in an open envelope and threw it back in the mail. What kind of bank puts a check back into an opened envelope and mails it back 1000 miles??

My Experience has been the same of so many on here that I don't feel it necessary to repeat the same story many have done so well. MY QUESTION IS HAVE ANY OF YOU, THE ONE'S WHO MONEY HAS BEEN STOLEN, BEEN ABLE TO GET YOUR PROBLEM RESOLVED???? Why can't we all get together and bring a class action suit against Truist????

This is by far the worst merger ever. Dealing with BB&T was so simple and easy. Never had any issues whatsoever whether it was by phone or in their branches. Now Truist comes in the picture and is clear that they do not care. This bank is laughable. It is borderline disrespectful. I have been on hold for almost 2 hours, 2 hours! This is so disappointing. Unfortunately, I cannot do anything about it because my car loan is with them. I am basically stuck with them, for now.

Middle of Sept 2021 had a check stolen from Post Office. It was apparently whitewashed and filled out for a significant amount of money, all my money actually on Oct 9, 2021, no phone call, nothing, found out the next day when I checked my account. Reported the fraud, the whole check even the signature was rewritten, oblivious fraud, but investigation started on Oct 8, 2021, froze my account, no debit or credit, told them my SS check was coming in a few days. They said, "No problem, we will transfer to your new account." That did not happen. They took my SS check and it is now in the frozen account.

Just signed up with this bank. Went to make my first deposit which was supposed to be made available the next day. Well 2 business days went by, then they told me because of recent fraud activity from previous clients they're holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank you put your trust in and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear I will be cashing out my account and taking my business elsewhere. I would not reccomend this bank. It's dated and unfair to its clients.

I have been a loyal customer for over seven years. My wife and I recently bought a condo in Miami and opened an additional joint account to pay the bills. My wife set up a recurring payment for the HOA dues ($821.38). Everything transitioned to Truist and she could not see the recurring payment anymore. Long story made slightly shorter, we ended up paying our HOA dues twice. Once with Bill Pay and she sent a check. When she called to find out what happened, the agent put her on hold for over an hour and just left her there. She sells Medicare and it is her busy season (commission only), but she just sat there on hold thinking the young lady was helping her. Finally a gentleman came on after an hour and a half.

If you’re looking for a bank that will repeatedly ignore your calls, does not communicate with you, and will give you inaccurate information, then you should bank with Truist/Suntrust/BB&T. My closing date was set for October 8th with a 10-day extension if needed. This date had been set for several weeks. I was notified by email on October 7th at 10:53am that we could not close on the scheduled date, and the bank now did not know when they could close. This is just one day before the set closing date.

My experience of the merger from BB&T to Truist is totally negative so far, they have taken literally years to get this merger done, and the transitions are nowhere near done. All online services that I am experiencing are negatively impacted for usability. Both on the website and on the app every single transaction takes more steps than before, and now I have no ability to know who my personal banker is or how to contact them, the only interaction is now by BOT and chat. A terrible transition for anyone who was used to the benefits of working with BB&T. Will they ever get this merger finished?

I was angry because the representative from the bank originally did not try to assist me. Then I spoke with Kelly who resolved my issue. I was going to close my account because I thought that Truist had unprofessional business practices of closing accounts with no explanation.

I have had a BB&T account for years. They have always had great customer service. Truist bought them. I am now forced to download apps I don't want in order to transact business with Truist. I can no longer go online and login and conduct business. Truist contacted me to inform me of a fraudulent use of my account number. They had me shred my card and they said they would send me a new card. I asked them not to mail it to me because of the high rate of mail theft in Fayetteville, NC. They said they would send it to my branch bank. They did not. They mailed it to me (expect it in 3-5 days). It is now 10 days and no card. Now I have to cancel the card I never received. They are not helpful and blame me for not retrieving the card from my mailbox. If you are considering using Truist Bank I recommend that you go somewhere else. They are amateurs compared to BB&T.

I've been with BBT for a couple of years. Never had any issues until Truist came about, I've seen my interest go up on my loan that I've been paying on time for 3 years. I've also notice when I try to make a payment online there's always an issue. Either the date can't be changed or the amount can't be changed forcing me to have to call the bank when they open. Any other number just takes you to the automated system that takes you in circles. I wish BBT would have stayed the way they were. Truist has very very poor service and low quality. Do not recommend any banking here.

Truist have the most unreliable apps. It's hard to navigate. And really frustrating. They should had keep the BB and T app. To make matter worst all my history and transaction were deleted. (History of payment). Think it's time to change banking. Will not recommend at all.

App is hard to navigate but had to have due to merger. Even hard to log out. Better apps. and banks available. After about 8 years might have to change banks. We thought we would have more value to them. I guess not

Took over my local bank; stopped automatic credit card payments from checking, shut off online access to my accounts, then fined me for late payment. Closed all local branches to in-person visits, then sent bad report to credit bureau. Incompetent, inconsiderate and unethical.

With Sunstust, I could complete all of my banking online. Transfers went through immediately which helped tremendously during an emergency. Now transfers are submitted, but it is unclear as to when they will happen. The online banking layout is horrible and the app will not install on my phone because it says it is not compatible. I understand that there are a lot of changes during a merge, but I thought it was suppose to make things better, not harder. Maybe Truist should take a good look at how Suntrust had everything set up and actually admit that their way was better.

My family and I were with Suntrust for 20 years and they were great. Truist is utterly horrible. I always downloaded transactions in Excel from Suntrust, and checked them. You can no longer do that in Truist. Called them to find out how to do it. An hour waiting, then it disconnected. Tried the "Online Chat". Continually said "Session expired". Start a new session". 20 times, never worked. Their website is clunky and illogical. Fees have gone up since the bank merged. I will definitely be switching banks.

Wait on phone for almost an hour for online help. Hung up on after waiting over thirty minutes. Not the first time. Rude online services. Moving to another bank because of the service. I have been a customer for 9 years and will not go another day.

I live in Switzerland and had a stroke. I used to travel to the U.S. every two years and used my account at SunTrust. For obvious reasons, I can no longer travel to the U.S. and asked for a transfer of the funds to my Swiss bank account, and to close my account with SunTrust. SunTrust suggests that I visit a branch (impossible!) or appoint somebody residing in the U.S. and issue a Power of Attorney, executed in the American Embassy or Consulate (also impossible). Other options are not possible. WHY??? SunTrust has my full name, address, telephone number, email-address AND SIGNATURE on file and we have corresponded by original letters and secure email. DON'T TOUCH SUNTRUST/TRUIST ESPECIALLY IF YOU DO NOT HAVE A BRANCH IN THE VICINITY OR LIVE ABROAD!

This is without a doubt the worst bank that I have ever used. They make it impossible to transfer money when out of state, and with almost every transaction my account is locked or put on hold. Customer support takes 20 minutes to talk to a real person only for them to tell me they can't help me, don't know what is wrong, or that I need to visit in person. I almost lost my apartment due to not being able to make a transfer from my bank account. The company is totally out of touch with the problems in its service and will only get worse. DON'T USE THIS BANK.

I contacted SunTrust on the 27th of July to close my account since I suspected someone got my bank account information. They told me the account would be closed in 2 business days. They didn't close the account, and I made a payment just to supposedly close it, but they told me it would be closed and they didn't again. Another transaction and they disputed it, yet it remains open after twice trying to close my account. Another transaction occurred along with overdraft fees again. Still no closed account. Do they expect me to keep the account open and dispute charges until I die?

I have been a customer with Suntrust for 20 years. I have been a good customer held a positive balance in checking and thousands in savings. I had a fraudulent charge on my account for 69 dollars. I reported it right away and requested a debit card. I called to ask when I would receive my new card and was told they are no longer doing business with me and froze my accounts making it difficult to pay bills. I had to fight to release my money. I would never bank with them again. Avoid this institution. Fraudulent activity indicates to me a poor network and security with the bank. As a customer I can’t always prevent illegal activity.

I hate to write long and lengthy stories. Experience with this company's customer service is the worst. Long waited hours to talk to a right person and once you landed there then it's even worst experience to talk, some ask private questions also which is not relevant to the business. Mr. Kelly King - Please take care of this.

Yesterday a CD became due and so I called my local branch in Macon, GA but they did not answer so I called the Atlanta main office and the same there. I then called the main branch at Cherry street and go the voice mail of the manager. He never called me back by 3pm so I went to the local bank and it was closed and about 8 people looking for help. No sign on the door and indeed DHL had placed a sticker on the door that they had tried to make a delivery there. So I called Zebulon branch and they finally answered and were open. So after another 20 minute drive we all went there. The crux it seems is that the branch people had Covid and won’t be open for two weeks. What is their excuse for not answering phones and not putting notices up that the branch is closed? I had intended to leave my CD there but decided to withdraw it based on poor service. I still have not received any return phone calls. Thank you.

I opened a personal checking account with SunTrust online on July 29th. On July 30th I deposited a check from a company as I am a subcontractor for $1138.72. On July 31st the check cleared. On August 1st I made direct payments to my two credit card companies that I owe. On August 2nd SunTrust restricted my account and denied payment to one of the two credit cards I put in for payment. I called SunTrust to ask what's going on and all they tell me is that my account under review to be closed because of unsatisfactory transactions and I should receive a notice in the mail regarding what is SunTrust's reasons in detail.

I’ve been a customer with Suntrust for 27 years. Bank accounts, savings, car loans etc. Recently I’ve had such negative experiences with Suntrust that I went through the trouble of finding another bank and moving the myriad of accounts and automatic payments I had set up over the years. Only the truly terrible experience I have had could have made it worth the effort to change something usually as innocuous as banks tend to be. I received horrendous advise from the bank manager about an issue. Was assured things would be fixed and then Suntrust changed their commitment to how they would handle the issue twice even after having put their proposed resolution in writing.

I have been a Suntrust Customer for nearly 15 years and I do almost all of my banking online. I am buying a home and needed to send a wire for that transaction. I don't live near a Suntrust location, in fact the nearest one is 600 miles away from me. When I called to set up the wire I was told in no uncertain terms that the only way I could send a wire (aka use my own money) would be to purchase a plane ticket and fly back to a Suntrust branch where I would then need to take about 15 minutes to fill out a wire transfer form.

Truist bank once SunTrust and BB&T has failed to provide customer service. My credit card was canceled but I still had to make payments. I called at least 10 times to make a payment but representatives I spoke with could not find my canceled credit card. The bank charged me late fees and reported to the credit bureau that I was late. This kind of business is against what the etiquette Of what the new USA stands for.

I opened a SunTrust online banking account a few years ago. Today I wanted to put a deposit on an item I wish to purchase. The company I am purchasing from requires either a check or a wire transfer. I use my Suntrust back account to pay my bills. I do not have checks because I pay online. Today I tried to send a wire from my account. To wire from your Suntrust account the 1st time you must go to a Suntrust branch. The closest branch is 92 miles from my house. How is this convenient?

I took out an auto loan with Suntrust Bank a few years back, last year I was working with a debt consolidation company who settled the loan and I paid in full as of late last year. Suntrust even gave me a proof of paid in full letter that I have sent to the credit bureaus. I have been begging Suntrust to report accurately to the credit bureaus for eight months and they are still reporting that I have not paid ANYTHING and that I have missed payments. This has brought down my scores over 50 points and I am not able to rent anywhere or make purchases. I am distraught and have been lied to by several of their reps saying they will report accurately and til this day they have been lying to me and the credit bureaus! Stay away from this bank at all costs unless you want your life ruined!

On June 30, 2021, my employer gave me a paper check. The check was deposited on my checking account. I was told funds would be available the next day. For no apparent reason, Suntrust placed a hold on my funds. They told me that they money would now be available until July 12,2021 at 9AM. They did not care that I had rent to pay nor they cared that I had bills due the first week of the month. Mind you, my employer is the State of Florida. My deposit was not even a personal check. They unnecessarily withheld my funds!

On 6/21/2021, I open a new SunTrust bank account since I move to Virginia for graduate school. The manager who opens the bank account for me said I should close my Indiana bank account and transfer all money to SunTrust. I cannot believe I trust her to do it. Then I find out my money is on hold until 6/30/2021. However, my account is still not available on 6/30/2021. So I call them and they told me they are closing my bank account and keep my money. It is very ridiculous. My money is for my college tuition and I get money from my parent's wire transfer. SunTrust is the worst bank on the whole planet. AVOID SUNTRUST IF YOU CAN!

I opened an online checking account for your Delta Debit card. I transferred $5000 into this account. Then went back online to get a direct deposit form for my employer and was unable to log in. My Debit card arrived in the mail that day so I called to activate the card. I was told that my account was frozen and that I would need to call the next day to speak to someone. I did call. I ended up speaking to someone who was not in the lower 48. Could not understand anything they were saying and was transferred to someone in the US. I was told that my account was me being investigated by your fraud department and that SunTrust was still currently looking into my account and that I would receive a letter in the mail stating the outcome of your fraud department's investigation.

SunTrust makes me feel like a valued customer. Person to person communication, they greet you by your name and always thank you for being their customer. Easy to communicate, even outside of "banker's hours".

I've been with SunTrust Bank for over 30 years and both customer service and products have gotten progressively worse. There are no benefits for either long term customers or seniors. They seem to be more interested in corporate customers than individuals.

First off, I'm below poor. I am paycheck to paycheck. The pandemic hasn't helped, and I have kids that depend on my child support. Of course they come first, but if I cannot function financially how would they do? Suntrust aka TRUist is the target of my frustration. Imagine that one star next to 4 empty ones is negative 1. Now my story.

Suntrust is by far the absolute worst bank I ever dealt with. My account has been open since Dec. 2020. And I made a large deposit in my account. Why they froze my account, and now saying that my account is now close because of investigation. I went into the branch and the manager at the branch is also clueless to why they are closing my account. So now I have to wait until they finish the investigation before they send me my funds back.

I have been with Suntrust Banking for about 11 years. I now live out of state, and only decided to switch banks due to this location change. I am now going through a very painful process of trying to close my bank account, which is incredibly difficult as it turns out. Even though I have changed all of my recurrent bills to my new banking service, random charges are still being processed by Suntrust, much to the confusion of the vendors (and me, who sees that the exact same charges are being processed by my new bank, the only bank info the vendors have). This results in fees, me needing to call and speak to customer service daily, and now needing to process claims to prove that these charges are not approved by myself.

This is the worst bank ever. I live in north and I have Chase Bank for many years. Moving to Tennessee and there was no bank in Chattanooga. I opened an account with Suntrust (Truist). After I deposited the check and made another transaction from my bank to them they close the account without any reason and they have not returned my money. I made a complaint with Consumer Financial Protection Bureau and still nothing. After my accountant call them then lawyer called they decided to return my money. BE AWARE THIS BANK IS A SCAM!

They cancelled my account without notifying me. They have been for months withholding my funds. They refuse to give me a timeline on when I can receive the money that is rightfully mine. It feels when trying to resolve this with them they have no desire to work with me on this issue. I feel as though they do not intend to pay me at all. Their customer service is seriously lacking and the employees do not care about you the consumer.

I opened an account at Suntrust (now Truist) in order to consolidate funds for the purchase of a single level condo for my handicapped mom. She is currently residing in a trilevel house and after surgery cannot get up and down stairs to even go to the bathroom. Within 24 hours of transferring $240.000 into the account to buy the condo, they put my account on hold then they chose to close my account without giving me a call or a reason for doing so. I am now being told that my funds will not be released back to me for 5 more weeks.

What a joke and a bait and switch at that. It’s criminal. Suntrust (if you are not aware it is part of Truist), advertised a promo which ended on March 31st, 2021. Do a direct deposit if at least 500.00 in checking and deposit at least 10,000 in a Savings account and eventually after meeting those qualifications you will receive a 400.00 bonus. Well they rejected me after 3 days of opening up the account and receiving a welcome email from them. They rejected my 10,000 bank transfer from American Express and restricted my access to my online account and accused me of fraud. I have a FICO score of 844 and have very significant financial resources. Never had a mark on my credit rating ever and I am 68 years old. I panicked thinking someone had gotten a hold of my SS etc. so I called.

I have been a Suntrust client for almost 30 years. I called to request a credit refund for the late fee, taking into account that it was late because my sister was in the hospital for over 30 days, I had my nephew with me, it was a very difficult time. The supervisor and the manager told me that nothing that they could do because they gave a refund on Dec 2020. Other credit cards extend the courtesy more than one time, I don't understand why Suntrust can't offer the same treatment to their customers, especially the ones that are loyal to them for some decades. As soon as I pay all the balance in the card, I am going to close my account with them. Very upsetting!

Bombarded by mails to apply for credit cards. When attended the local the employee was just hungry to submit the application without checking the required facts. His hunger I presume was based on commission. Pulled my credit score and then told me I did not qualify for a criteria!! The latest was a stop check issue that cost 3x36 dollars in fee and 2 days spent on the issue and be told in the end that I was wrongly advised by their telephone assisting employee!!! The sooner this bank closes its doors to the public the better for all of us.

Suntrust changed my address on ALL my accounts to an address where I have not lived for 4 years. Sent a letter to notify me. The worst!!! They have no problem calling, emailing and texting irrelevant trash.

My parents passed away and I'm dealing with a mortgage they took out with Suntrust, and the experience is incredibly frustrating. They have no email, only a chat bot that claims to email you back, but never does. When I call, I'm always on hold for at least 30 minutes, and when you finally get someone they're always impatient, particularly frustrating attitude to deal with when you're in my situation. I sent them the death certs and court documents years ago, but they claim they don't have them on record. They seem to have no established process for how to handle these cases. Avoid this company if you can.

So I have been a member for years and today I got a late notice and the person that I spoke to was very rude and was blaming everything on the mail. I mailed my payment through bill pay on the 20th and it still has not been received. He has very poor customer service so I paid the card off and closed my account. You would think with covid and all the issues we were having he would have a better attitude and waived my late fees. No one from SunTrust even called and with my account they should have seen that I have never been late. I will not do business with them anymore.

This is the second time I have experienced fraud in my account. This time is was Western Union were somebody used my debit card to send money to someone out of the country. I called western union, reported it, got all the information. Basically did the bank's job for them. Went to the bank in person, reported it and gave them all the information. Just like last time they denied my claim stating just because I used the realtor in the past this looked like normal activity. You have got to be kidding me! How do these people sleep at night. I clearly have never sent money to Columbia. I am finally a complaint with the consumer business bureau. Keep your money out of this bank. I will never bank with them again.

I travel for my job and SunTrust faithfully cancels my card every single week and leaves me stranded somewhere while I sort it out. Customer service people couldn’t be any less helpful. Bank of America is where I’m going.

They always are having tech issues that impact your ability to pay or receive money. And whenever you talk to someone in any bank branch they tell you not my job. In addition whenever you contract that little number on the back of the card. Which they will tell you every time to call, there are extremely long waits, no one that actually has the knowledge, much less the will power to help with simple questions. As well, they are always for some reason having an update for tech malfunctions which supposedly does not allow them to answer simple questions. It’s like they are reading from script every time and claim the same issues each time. These guys are a joke.

Someone made a charge against debit card. I caught called fraud line. They suspended my debit card. Issued took two weeks. Then tell me after receipt I have to use as credit card. Now I have to wait two weeks or longer to get a debit card.

I opened a checking account 5 months ago, set up direct deposit and everything was okay until I deposited a paper check for $1200 product of my stimulus check that originally went into a restricted account in another bank, I deposited the check just a day before traveling to see my parents in Central America, my surprise was when I got there my debit card was locked, I called them several times over the weekend and no one could help me, Asian accent lady was very rude no emphatic. I was with zero cash all money in that account and visiting parents in another country. Then next day lost access to online banking and I called them.

Our vehicle was financed through Suntrust. In December we traded the car in. For 3 years I paid over the amount owed. Going into getting a new car I knew what I owed and the dealership paid if off. When cx my gap insurance Suntrust kept it all except $30 saying they low ball payoffs which raised red flags. They closed the account so quickly and refuse to send any and all document for for the finance deal and was told no.

I am a very long term customer of SunTrust in Smyrna, TN. My whole family banks there. My Bank on Sam Ridley was closed (other branch said everyone was out sick) and the ATM machine was not working to allow a deposit. Their ATM machine wasn't working on my visit last week either. I went to the other branch in Smyrna on Lowery, and they had only 2 of three drive-through working... and their ATM machine was not working to allow deposits. The wait time was 35 minutes for each car (maybe 5 in each lane?) in the two lanes that were open. That's terrible .... considering I had lunch in a restaurant today, had three people wait on me and my meal was cooked from scratch in 10 minutes. For the time I had to wait to deposit a check at SunTrust, the Mexican restaurant had me and at least 15 others fed and out the door.

I am now in my NC home, having just driven down from my MA home, as I do this time each year. SunTrust just turned down my credit card in the grocery store in NC. I called their customer service line. I was put on hold 3 times. The THIRD time I was cut off; just a dial tone. So, I called back. I was answered a variety of their security questions successfully. I was then forwarded to the fraud unit where I again answered several of their questions to ensure it was indeed ME. Then they asked for my phone number. I told them I had two one in MA and one in NC.

I have been with Suntrust now for a long time. I have 3 accounts including business, personal, and savings. I didn’t issue with my business account with 2 fees that I asked them to review and remove and they did not. I don’t think I should have been charged. I talk to a business account rep the SunTrust 800 number and also contacted the branch manager in Gainesville Georgia on Shallowford Road and I was told to pay the $76 and then I can go ahead and close all my accounts so that’s what I’ll be doing. Thank you SunTrust branch manager and business rep for guiding me in the right direction for once so I will drive two an a half hours tomorrow morning to my nearest SunTrust branch now with a silly name call truest and I will be canceling all my accounts and taking all my money out and I will never use you use and recommend.

I have been trying to close my checking account with Suntrust for months. After holding an account with this bank for about 15 years, they have punished me for being scammed by a fake business checking scam. My account is current and not in overdraft status even though they have processed deductions from PayPal for $5.25 that I have asked to be rejected and after I have tried to close the paypal account....at $36.00 a pop. A stimulus deposit of $600 was deposited into my account. I received a letter from Suntrust that I could use the $600 for now - but I am expected to PAY IT BACK TO THEM!!! I desperately need help in closing this account forever, but so far, I have not had success. I say, ban this business, their business practices based on greed and possibly illegal practices are a disgrace.

If you would like to be put on hold for way too long....Then talk to someone from the Philippines....Then get so many different answers from so many people....Then call your local branch (Lakeland, Fl.) only to be promised a return call after calling two times and then not get that call...Then this is the bank for you.

Suntrust inappropriately removed nearly 200 dollars from our account, We ordered checks for our acct, 3 times in over a month and still don’t have them. I ordered a replacement debit card over a month ago and still don’t have it. Been with Suntrust 7 years .

Two days before Christmas I was paying my electric bill and my transaction kept getting declined. I was confused why so I tried logging online and received a message to call the back. I was told that my account was suspended and I will receive a letter in the mail explaining why and a check with my balance I had in my checking and savings account. I was very upset because this was two days before Christmas but also I could not pay my bills. Here it is two days before the first and I called to make sure they was sending my money and I was told they still are investigating after that they will mail me my check. I asked if I could receive a letter explaining this so that I could show it to my electric company I was told no. This is a nightmare and I’m still clueless to why my account would be investigating and I only pay bills with my account. I wish I would have never put my trust into Suntrust.

They closed my personal account because I did not verify the account that I opened online. I never received the form in the mail. My paycheck was deposited into my account. The very next day they closed my account and withheld my money. This was in October and it is now December. They told me the balance in my account would be mailed to me within 3-5 days. That never happened. My payroll rep called the bank asking about my check, I've called and no one is trying to help me. I now may have to get a lawyer just to receive my paycheck. They are trying to keep. They won't release it back to the payroll or me.

I am Jerome **, a customer of SunTrust Bank. I'm writing today to get some help in my matter. I have two bank accounts with SunTrust. Not a large amount of money But I have my Social Security Disability check Deposit in my account every month. To make a long story short one of my accounts had an overdraft. So I went into two Branches to close my account. But Was not successful. On November 25 2020 Day Before Thanksgiving suntrust withdrew $294.34 from my account. That was all the money I had in my account. If I was notified from the collection Dept. that this was going to happen I would have made some arrangements. To pay the overbalance from my other checking account.

Suntrust is absolutely the worst bank I have ever did business with. Back in JULY of this year (2020 before the pandemic) my account was closed out without any notice or reason at all. Before I called the bank to speak with someone for answers, I of course went through the motions of resetting my password because maybe I had forgotten it, or maybe my account was experiencing fraud. To no avail I called and I found out my account was closed abruptly and was under investigation. Ok, even if this was the case and I was being investigated no one contacted me prior to closing my account to let me know this was happening, I had not received a letter in the mail or anything of the sort.

Having financial difficulties so I was allowed to withdraw $25,000 from my retirement account. Deposited into SunTrust and the very next day they “terminated” my account. I have no access to my money, I’ve been on the phone everyday and no one can help me. SunTrust can’t tell me why my account was terminated because it’s under investigation. I’ve tried to reach out to everyone possible and still no help. They have my money and won’t return it despite me giving them a copy of cleared check, statement from retirement account and my retirement representative calling them on my behalf. I reached out to Beau Cummins the CEO, he promised someone will call and nothing. I need help, I need my money.

Pls pls avoid Suntrust specially business account.

How often we criticize, how seldom we praise. Such is not the case with Karen **. She was so helpful and patient in helping me set up my online mobile app for my Truist banking accounts. My technical skills are only fair but nonetheless Karen walked me through everything that was required. I would have to assume that Karen is a highly valued employee of your fine company. I thought you might appreciate this complimentary feedback. I have been a customer since 2011.

I very much appreciate the customer service I receive. Minus one star, however, for their silly promotional email, saying all I had to do to get a free $600 was to open a savings account and deposit at least $100,000 in the next 7 days. Oh that's ALL?! :) And if you don't have $100,000 laying around, they even had a 'poor man's option', where you could deposit $10,000 and get $100. Jeez, I don't know why I never took advantage of these deals before....oh wait... that's right.... LOL! :)

Called customer service at 1800Suntrust at 3pm cst, was greeted with a hold time of 15-30 minutes, stayed on hold so I could change payment due date (note, this was my second call since the first one was a dismissive experience). While on hold, the message changed to 30-45 minutes, I continued to stay on hold patiently. At 4pm CST, the message changed again to we are now closed, leaving me feeling like a sucker. Also, if I try to send an email via website, it keeps redirecting me to log on, I logon multiple times and as soon as I click on email us, I get redirected to logon. Terrible customer service at its finest.

Suntrust is a Useless Bank. I really don’t write reviews but this stupid bank made me to come here to write this review. Suntrust closed my account for no reason and continue to hold my tax money. I need a lawyer to sue this useless bank for all the stress, emotion, and financial difficulties this bank have put myself and my children during this Covid-19. The information you get when you call them is rudely different information you get from a branch office. I am so tired of the back and forth with this useless bank. All my tax refund from IRS hit my account and these idiots are holding my money with no valid reason. Suntrust closed my account WITHOUT ANY REASON. I went to the branch office and met with the office manager, he was shocked and couldn’t find any reason in their system why they closed my account. Now, all my tax refund are with suntrust and I can’t access my money. It’s been weeks and weeks.

I've been a SunTrust customer for 29 years, and I've never felt so uncomfortable in a SunTrust branch as I did today. My city has a Covid-19 mask ordinance, so we are all masking and social distancing when entering public establishments. Fair enough. But SunTrust Branch 9801 (3098 Apalachee Pkwy, Tallahassee, FL 32301) takes it to a new level. They have a masked security guard posted at the door, and he slides the door open if he permits you to enter and slides it closed behind you. All the lights in the lobby are dimmed or off; it's literally dark. Account holders are not allowed to use the customer desk to endorse their checks but may only endorse them at the teller's counter.

In less than 2 months, my debit card had a secure hold on it. When I called the bank the 1st time, I was told the hold is gone. Next time using my card a few days later, the hold is still there. This bank is the worst.

SunTrust definitely should not be trusted. This bank helped individuals commit identity theft against me. When I spoke with their fraud department employee Jonah said I shouldn't worry. She would open up an investigation. Nine banks opened and I should not worry? I am beyond worried. I Iive in California and have never heard of SunTrust bank. I have filed a police report contacted all credit bureaus and filed a complaint with the FTC. DO NOT TRUST SunTrust.

I realized my checking account was on hold/closed on August 26 when I tried to make a purchase. I never received a call or letter from Suntrust Informing me my account was under investigation. I immediately called and spoke with a representative. The representative told me she could not provide me with any information other than my account is being investigated and Suntrust had decided to close my account. I asked for a timeframe as to when my funds will be mailed to me and the representative could not give me any information about that. I asked to speak with a supervisor. The supervisor echoed what the representative said. I ended the call. I called again on August 29. The representative told me that the account was still under investigation and that no timeframe can be provided.

Like many others that have posted a review, after 20 years of banking with SunTrust we were advised yesterday they no longer wished to do business with us and closed our accounts. On the phone for two hours, transferred to six different people and no one could tell us why. We have never overdrafted our account but our debit cards had unfortunately been skimmed many times over the years. No warning just shut us down while we were out of town. Unbelievable.

I reported a fraudulent deposit made into my account. Suntrust reacted by deciding they no longer wanted to do business with me. They denied me access to visibility of my remaining funds, stopped payment on previous authorized items, denied me any access to any other funds that was there to survive. My credit card companies are closing my accounts because their payments were returned after posting to my accounts. They are also charging me late fees and charges for the returns to make accounts over the limit.

I opened my account with Suntrust exactly a month ago because I wanted to take advantage of the promotion they had for their checking account. Yesterday I received my direct deposit into the account and I did a Zelle transfer that night. My account was placed on hold, cool right. In the morning I log in to look at my balance, so I see that all of my money is there. I get to working and decide to call them in the afternoon to resolve the zelle hold. Later in the day I received two emails to contact them, etc. I call and they tell me that only way they can lift the hold is if I go into the branch. 1. huge inconvenience to have to go into the branch 2. I was actually in another state working where there is no suntrust bank nearby, they would not give me access to my account at all.

I opened a new checking account online last week to do a direct deposit. The depositing company needs my voided check (I don't have) or a letter from the bank indicating I have an account with SunTrust. I went to the SunTrust bank branch at Lansdown Leesburg, VA, and explained my need to Gentleman in the branch. He said they could not provide such a letter. Said they don't have this service. But next day I went to another branch at 43975 Pipeline Plz, Ashburn, VA · Their Teller Coordinator ** wrote the letter for me! I appreciated ** and this branch very much!

Today I initiated an order for checks. I was surprised that I was being charged. I never have in 22 years! I called my local branch and had to speak to a manager because the person I was talking to was suggesting I made a change to the account which caused this. The manager was no help either and suggested I caused this problem. When I informed her that I never changed my account and had never paid for checks before she said she would take care this time. I called corporate who informed me it was Suntrust who expired my account and no longer offer free checking. No notification. I explained that no free checking will cause me to go elsewhere. I'm shocked;

Helping a wounded Afghanistan Vet get his life back together. He became homeless when his house was destroyed in a tornado the week of Easter. Moved him in with me while insurance settled (which took a while to start with). The insurance company MET US AT THE BANK to deposit the check, and we started contacting people to tear down the house and clean up the trees, only to find the insurance check was NOT IN THE ACCOUNT it was deposited in. AT THE SAME TIME he got his backpay for his military disability deposited, which of course ALSO didn't show up in the account.

Good luck in getting to your safe box in an efficient timeframe.... good luck with setting an appointment with the branch to get into your box. Good Luck with this cluster circus in general. The Suntrust/Truist/BBT Clairmont Road Atlanta is absolutely in complete disorder and a business model customer service disaster. Several Days, lots of hot cell phone minutes, and lots of run around hassels getting answers and failed commitments to access time sensitive materials in a tolerable manner.

The amount which I had been saving for retirement for 30 years. Gone now. I am getting nowhere with SunTrust. I keep getting the runaround. No one knows or will tell me where my retirement fund has gone. This matter of "SunTrust now Truist" is showing how bad this merger is for their customers. I'm at my wits end trying to find out what they did with my money. No one at SunTrust, now Truist, will give me a straight answer.

I've had a business account with Suntrust in Vero Beach Florida since 1995. Always in good standing, always with funds, but just received a letter they are CLOSING MY ACCOUNT with no reason given. Went to the branch and couldn't get any answers. Now I have to open an account with another bank and transfer my merchant accounts and all my autodebits. So much time and equity with this bank and this is how they treat me??? I wish I never used Suntrust, I am so disgusted with how they left me. They have changed, and everyone should look elsewhere for a bank that is dependable.

I've been with Suntrust for 20 years. They provide a wonderful variety of accounts (checking, savings, investment, credit card, mortgage, personal loans, etc). They have financed the last 3 houses I've purchased and always had the lowest interest rates. Even with their merger with BB&T, I have had no interruption in services. Customer service and bank personnel are always very friendly and helpful.

I opened up an account for my church. Received a deposit for a PPP loan to pay the young people at the church to run the virtual services due to COVID 19. I set up Quickbooks only to find out Suntrust closed my account due to fraud. TO DATE I HAVE RECEIVED NOTHING IN THE MAIL REGARDING THIS ACTION!!!! I have called every day about my account and still no answer. I even went to the bank and was told I would receive a notice in 7 to 10 days. No one will help me.

I love my bank, it is so nice to bank somewhere where they know your name when you walk in and they are all so nice. They have always been very helpful and I would recommend this bank to my family and friends.

Tonight 08/01/2020, I was online with Suntrust Bank now B&B for about 2 hours with an issue about my subscription with Apple being declined. To make a long story short 3 or 4 weeks ago my ATM card stopped working. Called the bank. They decide to replace the card, with I have updated with Apple and try for several times sending the $.99 to Apple but to no avail. I called Apple twice and they have troubleshoot and resolved within themselves that the issue is with the bank not them.

I've banked with SunTrust, now Truist, ever since I've had a bank account, so for the past 17 years. They have great customer service. I like how they are located in some Publix Supermarkets and also in branches. Makes it convenient either way.

SunTrust is the worst bank I have ever known..I'm a single mom and on short term disability. They closed my checking account after 2 weeks and I had set my direct deposit up. After being out of work for 2 months and waiting and needing my check on Aug 1 they froze my account and causing me not to have access to my money. Said they will send me a check in 20 days. I have cried to them explaining that money was my only income to pay my bills and buy food for my family on the 1st. They refuse to release my freeze to get my money. This will cost me everything and put me and my family on the street.

Been with this bank going back 50 years when it was Trust Co. of GA. I have a bad hunch this recent merger is NOT going to be all that good for the retail customer. Time will tell but right now I see nothing interesting as far new product offerings. I would like for my branch to reopen for Saturday walk in business.