Truist Reviews

I have had multiple mortgages for 20+ years with BB&T (now with Suntrust and Truist) and they were great. But now that they have merged with SunTrust it is a nightmare. They have lost one of my mortgage payments and although I've provided proof from my Truist checking account that they (Truist) received and processed the payment, they refuse to acknowledge the payment and instead say I must make late payments in addition to my mortgage payment. Their excuse is, "we are in the middle of a merger." I can no longer recommend BB&T/SunTrust/Truist for financial services because they can't keep their books. A bank who cannot manage basic accounting!

On October 12th, someone wrote 3 fraudulent checks on my account. I saw that on the 13th and I called SunTrust that same day and spoke with someone after waiting on hold for almost 2 hours. SunTrust did not close my account and allow the fraudsters to cash out more checks on 13th, 14th and 15th of October of 2021. I called them each day to report the transaction but somehow SunTrust allowed them to do that 4 days in a row. I lost $7800 and until today I never received any of my stolen money and I never heard back from SunTrust. Please stay away from this bank.

Since the transition was made from Suntrust to Truist everything get worse. I have to called so many times and took so many times before you can reach the customer service. I’ve been transferred 6 times and the waiting is horrible. I feel sorry to the elderly people who will called and wait the same thing I do. I went to the different atm machine that supposed to be charged me three dollar but they ended charge me three times which they called help me at all. This is the worse. Very worse service at all!!!! I wish the transition was not made!

Couldn't access my banking information on my mobile device for months. They made the Suntrust app inaccessible. The new Truist app was a worthless piece of ** and was developed by a classroom of kindergartners. I could not log into my account on the new app. I finally get access to my account. I find out I have been charged a monthly maintenance fee I never had before during all the months I could not access my account.

SunTrust’s recent change to Truist has been a definite step backwards. I find the Truist app difficult to navigate and today I had an issue with my SunTrust debit card working properly. I went in to the branch and was told they could call customer support and wait a half hour on hold with me, or I could do it on my own. I called own my own and waited nearly 30 minutes for someone to answer and they were unable to address the issue I had. They suggested I retry my card and call back if I have the issue again. If I continue to have issues, I think I will move to a more Customer Friendly bank! On a scale of 1-5, so far I would rate them at 2 or less

This bank is the worst. I have been calling them EVERY SINGLE DAY for the last week to be PUT ON HOLD FOR 45 PLUS MINUTES!!!! I cannot access ANY of my online funds, and, despite the representative assisting each time, I STILL have to call to release funds. DO NOT BANK WITH THIS COMPANY. They are Trustily Terrible. I cannot wait to close my account.

Small business owners — stay away from these incompetent, archaic, frauds. Forty-eight minutes on hold to address their mistakes. They’re the worst of the worst and are likely in violation of Florida’s unfair deceptive trade practices.

First off I wish I would’ve read these reviews before today. I honestly think it’s sad how it’s legal for these types of things to happen. Yesterday I tried going to my online bank app “Truist” and I couldn’t get in all day. Called today, on hold for well over 30 minutes to be told my account is frozen and they have no further information for me. I asked to speak with a Supervisor. They put me on hold for another 20 minutes. Finally gets on the phone with him and he tells me he don’t know anything, but I’ll be getting a letter in the mail. “Hold-up” sir are you serious??? I received a direct deposit. It’s one week before Christmas and all I get is I’ll get a letter from the fraud dept. ** do mean… I said, "I’ll just go to bank in the morning and get my money. I don’t care what you do with the account." He says “you still may not be able to get your funds. It’ll come in a check.” I’m completely blown… It should be a crime for these types of banks/crooks. Suntrust Truist ** ever you should be ashamed of yourself.

Since the merger, I have had endless issues- internal transfers in my own accounts have taken DAYS, zelle isn't an option, the running balance ledgers aren't kept up to date, erroneous holds on deposits, inconsistent practices and timelines, customer service is limited to front line service only, you must wait for a call back from a manager if you need help.

This was (at one time) a great bank, but since they've merged with BB&T greed and desperation has set in. After 30 minutes on hold, I come to find out that after a rather large deposit was made, they put a hold on 60% of it after it had already cleared my account. In the 24 years I've been with these people, there's never been a problem. I hope they enjoyed the $76.00 in late fees because I'm closing this account and finding another bank.

Suntrust now Truist took a total of $300 fees out of my account. In January 2018 the same day I closed my money market, I specifically set up my checking account to meet the criteria to not be charged fees. I just noticed they have been taking $20 per month since September 2020. The first excuse was that my account was linked to my money market but I had my paperwork from January 2018 and the fees didn’t start until September 2020. I believe they changed their rules and interestingly enough I still met the criteria for no maintenance fees all along.

I received a call demanding that I call back immediately to X1006111. I call and leave 10 messages for 2 days then decide to just wait to speak to someone else. Still waiting on phone right now for 40+ minutes. Absolutely the worst bank. So dissatisfied and disappointed that we choose them after moving to Florida.

Today I discovered a Suntrust Bank mistake in the amount of $288.75 while balancing my checking account. I was placed on hold 25 minutes, then transferred, then told to call a different number in claims, another 20 minutes, then told by claims they see the problem but cant correct it and have to get someone else, another 30 minutes, then told he can't correct it either, have to transfer me to another person and after 20 more minutes on hold, I told them forget it, I hung up. I missed calls from contractors while tying up my phone line and wasted the afternoon for nothing. Now I have to drive to a branch tomorrow and get it corrected. Absolutely ridiculous. Not covid related, incompetence and poor policy related.

I have been banking with Suntrust for about 30 years. They convinced me a few years ago to switch my credit card to suntrust telling me they have buyer protections. I switched. But the credit card protection is a nightmare and a joke. One time I paid for a service with my credit card. The provider charged me and did not complete the job. When I called him back he said he could not complete the job, it was beyond his experience, but I had already paid him with my credit card. I called suntrust to charge back. They told me they do not provide protection if the provider does not want to refund the money?

I recently opened a savings account to go with my current checking account here (was with BB&T before merger…) and opted into what I thought was overdraft protection. After getting a bunch of overdrafts and a fee (I happened to look at my account) and saw that they charged me a fee and gave me several overdrafts despite my opting in for Overdraft protection from my savings account. When I called customer service they told me there was nothing they could do about it that I could change the option for overdraft protection in my app or go into the bank physically again. When I tried to change it in the app it would not let me… Then I called my branch bank for days and the manager would not return my call

I have been a happy BB&T and Suntrust customer for decades. But I am closing my accounts since Truist took them over. I was hit with $64.00 in fees in 2 months, with no notice of the change in terms on my accounts, much less an agreement. After my first complaint, I was told "no maintenance fees" if I met account criteria, but then I was charged other fees for services I never heard of, didn't agree to, and didn't want. "But these fees are completely different" they said. Not to me; I don't pay fees for a bank to have use of my money. If your accounts transfer to Truist, watch your balance carefully, or better yet, avoid the hassle and move them elsewhere immediately.

This is not the first time I experience terrible banking. If you are going to use this bank you got to be cautious to your money. This bank charges your account for the transfers you make and never delivers the money to the other party you meant to transfer to. You will not be able to track after that or get your money back unless you spend 1-2 days on the phone and another few weeks for the money to return to your account. I'll end my business with both SunTrust and BB&T for their suspicious banking activities.

I've have three accounts with SunTrust now Truist for years. A mortgage, a loan, a credit card and two checking accounts. I have never been late or had any problems until I they switched to Truist. I paid off my mortgage, loan and credit card. My credit card had purchases and cash advances. I paid it off and got a check in the mail for overpayment.

I don't have an account but someone used my name/address to open an account with BBT and there's an $250 charge. I called since the bill keeps coming to my address. The gentleman named Brandon agreed this was a fraud since I am in California and there is no service/branch from BBT or TRUIST. I thought the case close but now TRUIST starts sending me bills. Called numerous times the customer services, one can't locate the account number since it has been transferred to recovery branch. Another one provided me the number for the fraud department. Three attempts to call but no one answered, each waiting for 45-60 minutes. There is no other communication except the phone. What is wrong with this TRUIST bank!!!! What a shame!

An employee of Suntrust/Truist gave someone confidential access to our account allowing them to change the address on our account and withdrawal over $2,000.00 in cash. We notified them immediately while the charges were still pending. In the meantime they facilitated transferring our savings to checking so the thieves could steal more. They refuse to restore the money to our account. My advice to you is if you have a Suntrust Truist account move your account immediately to a safer institution better educated in avoiding social engineering scams. I give Suntrust Truist a negative one million stars.

My mother, who's had a Money Market Savings with SunTrust for over 20 years, was recently diagnosed with health problems that required me to take over her finances. I knew she had a SunTrust account with tens of thousands of dollars stored therein. Visited 2 branches, neither manager was able to locate it by address or SSN. A corporate exec Derek again told me no account exists. Until the next month when change of address produces a statement mailed to my house. I set up online access that's immediately disabled. I was then asked to leave the branch when I produced the statement. This is all after their own legal department verified my POA. They are overtly attempting to hold onto her assets. I'm assuming to prevent a dip in holdings during the merger. Either way, it's dishonest and unethical. Do not bank here, fair warning.

STB failed to notify me of their online banking conversion. I’ve been calling their 800 number since about 4:30 this afternoon and could not reach a human. About 7:30 pm I finally reached a human that could not speak English and had no clue why I could not access my bank account. After many hours I figured out it was because the bank shut down the ST website and we need to use Truist. Why were customers not notified and why weren’t your employees notified to let your customers know this? Are you a bunch of morals??? Seriously?? I can’t talk with anyone until Monday now! Seriously???

The way this merger has been rolled out over months and months, all the ** guys at the top need to be fired. I have had nothing but problems with online and mobile banking since they decided to merge technologies. I understand some downtime, but not consistently during the day and early evenings. No one is offering an explanation from Truist or SunTrust from the top. Over and over you try and get to Truist, it tells you to use Suntrust. You use Suntrust and URL redirect bounces you out and you can never login. This is totally unacceptable. If you have shipped your technology overseas then get it back and get U.S. employees on a bridge to fix this crap and inform your customers. What's the problem, you people can't think outside the box and throw up a web page saying site is down at the moment?

I have had Suntrust payroll for many years. Not until Truist took over Suntrust did I have long phone delays for payroll assistance. I was just on hold 50 minutes and had to move forward with the payroll without the assistance I needed. I have complained multiple times by sending emails. Once a supervisor contacted me. I said, "You need to either ask your employees to answer the phone or hire more employees." I just called the number on google to get the corporate phone number or email address for Truist. Customer care and her supervisor said there is only an address. How convenient as they can lose your letter. I will be shopping for another payroll company. I gave them a 2 stars as they are helpful when you get them. The service under just Suntrust was a 5 before the merger.

It does not matter what time of the day you call, you are slammed on hold for upwards of half an hour. Automated voice says your wait time is 25 minutes, now at 45 minutes. Terrible do you not have enough staff?

Echoing many of the other reviews here. STAY FAR AWAY FROM SUNTRUST. Customer service is a mess. I had a payment incorrectly applied and then 2 months later got calls from "Home Preservation" wondering why I was behind on my payments. I wasn't but somehow a payment I made was applied to principal and was not considered a monthly payment. This was all in their records and the people I talked to could see it but the mighty computer still trumped everyone and said I was behind and even with all of that I was threatened with a negative report on my credit so I had to make another payment I couldn't afford. This was over a year ago and many many many phone calls later I cannot get this resolved. Their records still show I was a month behind for 2 months. A refinance attempt was tanked because of that. I had to wait a few months before I could refinance.

So just closed on a home loan that got scooped up by Suntrust now Truist. All I can say is 'wow'. Set up my online account with no problem... until I tried to set up a recurring payment. Allowed me to put in all my information, bank account number, etc. Then it just has a square that says 'hold tight' and spins forever with no way to move on. I tried to set it up 5 different ways, even to just make a one time payment for my loan. Same thing each time. Had to call to try and set it up. Was on hold for 30 minutes, I was told the only other way I could set up a recurring payment was through being mailed the forms for me to fill out and then send back. This bank should not be in operation. Period. It is not even equipped to take payments?!?! I'm just beside myself. Trying to figure out my options...

This is the worst bank ever. They strive on overdraft fees, I have to close my shop for an hour to deposit money because their mobile deposit never works, been waiting weeks for a new card, they make it impossible to deposit money, I am a small shop owner getting hammered by a bank that won't let you put money in, I will be closing my account, NEVER USE THIS BANK OR ANY BANK AFFILIATED WITH THEM.

Very close to closing both accounts, they are worse than the banks that are in Walmart at this point. Sad to say but I was charged 4 late fees from late holiday pay which equaled to about 150 plus bills that were auto paid.

I recently purchased my home in California, and my mortgage is through SunTrust. I pay my taxes and insurance through an impound account with SunTrust, as many people do so they make one monthly payment to the bank to cover the mortgage, taxes, and insurance. When checking the balance of my impound account however, and comparing it against the annual property tax bill I received, it appeared that SunTrust was withholding significantly more than they should for property taxes. It turns out they were (which they finally admitted) - a more than $5,000 excess. It seems they were withholding not only the property taxes paid through the impound account, but supplemental property taxes as well which are not paid through the impound account (and are typically the home buyer's responsibility). This is a pretty basic tax concept and a major mistake for a bank that should know how these rules work and not make these kinds of mistakes.

This bank appears to be woefully understaffed with poor training. The bank has been many (many) mistakes in my account that I had to move to another bank. Not trustworthy, maybe why 'Trust' was removed from their name. I regret ever having to use this bank and tell everyone to avoid, just not a place one should trust with their money.

On 10/1/2021 I discovered someone had made 54 transactions for online gift cards through my bank account. The total amount of the transactions were $6375.90. I immediately contacted Suntrust's fraud department (1-800-447-8994) and made a claim. The female I spoke with that night stated she made the claim and deactivated my card which was still in my possession. I was advised the investigation would take 10 business days and the investigators would contact me if they needed more information. On 10/11/21 I received an email from Suntrust stating they had denied my claim but did not state why. I immediately went to my local branch where I was assisted by Mandy ** who was familiar with the incident. Together we made contact back with the fraud department but they refused to give us any information.

I have been trying to access my bank statements as I am 'paperless'. Cannot get them. Only get a little box that says 'hang tight' and goes nowhere - ever. Called Suntrust/Truist corporate. Waited for 10 minutes to have someone answer the phone. Waited for her to try to help - another 5-10 minutes, then she said I was getting an 'error' message. (no kidding). She said she needed to transfer me, that my wait would be 5 minutes. Fine. After being transferred, the message said my wait would be 25 minutes. Okay I waited. Twenty-five minutes plus and I was disconnected. Extremely frustrated. And I need my statements. Very incentivized to change banks - after. 20+ years.

Called about a $45 fee I received for a lock box which is free with my checking account. After a 10 minute wait, a customer service rep answered who could not speak English, sounded like he was from India and had marbles in his mouth. He put me on hold several times, after dealing with him for 15 minutes, I finally was told he could not help and I had to go personally to a branch.

After being charged twice for $6 dollars fees and then after depositing money into my account to be charged $60. Definitely closing my account.

Only bank that I know that charges for receiving (and sending) Zelle... No other bank that I'm aware do this, so you never expect it coming those charges... at least $15 - $20 per transaction... unbelievable! This is a bank that don't add value, certainly I'm moving my accounts somewhere else.

I mailed a payment of $4200 to a lockbox pickup Suntrust handles. I put the wrong po box #. I realized it. Called suntrust and informed them. The check inside was accurate. I'm told, "Np. We will see that and just put it right accurate." 29 days later I get my envelope back. It's cut open and it stamped return to sender. My check was sticking out of the envelope. They just put a $4200 cashier's check back in an open envelope and threw it back in the mail. What kind of bank puts a check back into an opened envelope and mails it back 1000 miles??

My Experience has been the same of so many on here that I don't feel it necessary to repeat the same story many have done so well. MY QUESTION IS HAVE ANY OF YOU, THE ONE'S WHO MONEY HAS BEEN STOLEN, BEEN ABLE TO GET YOUR PROBLEM RESOLVED???? Why can't we all get together and bring a class action suit against Truist????

This is by far the worst merger ever. Dealing with BB&T was so simple and easy. Never had any issues whatsoever whether it was by phone or in their branches. Now Truist comes in the picture and is clear that they do not care. This bank is laughable. It is borderline disrespectful. I have been on hold for almost 2 hours, 2 hours! This is so disappointing. Unfortunately, I cannot do anything about it because my car loan is with them. I am basically stuck with them, for now.

Middle of Sept 2021 had a check stolen from Post Office. It was apparently whitewashed and filled out for a significant amount of money, all my money actually on Oct 9, 2021, no phone call, nothing, found out the next day when I checked my account. Reported the fraud, the whole check even the signature was rewritten, oblivious fraud, but investigation started on Oct 8, 2021, froze my account, no debit or credit, told them my SS check was coming in a few days. They said, "No problem, we will transfer to your new account." That did not happen. They took my SS check and it is now in the frozen account.

Just signed up with this bank. Went to make my first deposit which was supposed to be made available the next day. Well 2 business days went by, then they told me because of recent fraud activity from previous clients they're holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank you put your trust in and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear I will be cashing out my account and taking my business elsewhere. I would not reccomend this bank. It's dated and unfair to its clients.

I have been a loyal customer for over seven years. My wife and I recently bought a condo in Miami and opened an additional joint account to pay the bills. My wife set up a recurring payment for the HOA dues ($821.38). Everything transitioned to Truist and she could not see the recurring payment anymore. Long story made slightly shorter, we ended up paying our HOA dues twice. Once with Bill Pay and she sent a check. When she called to find out what happened, the agent put her on hold for over an hour and just left her there. She sells Medicare and it is her busy season (commission only), but she just sat there on hold thinking the young lady was helping her. Finally a gentleman came on after an hour and a half.

If you’re looking for a bank that will repeatedly ignore your calls, does not communicate with you, and will give you inaccurate information, then you should bank with Truist/Suntrust/BB&T. My closing date was set for October 8th with a 10-day extension if needed. This date had been set for several weeks. I was notified by email on October 7th at 10:53am that we could not close on the scheduled date, and the bank now did not know when they could close. This is just one day before the set closing date.

My experience of the merger from BB&T to Truist is totally negative so far, they have taken literally years to get this merger done, and the transitions are nowhere near done. All online services that I am experiencing are negatively impacted for usability. Both on the website and on the app every single transaction takes more steps than before, and now I have no ability to know who my personal banker is or how to contact them, the only interaction is now by BOT and chat. A terrible transition for anyone who was used to the benefits of working with BB&T. Will they ever get this merger finished?

I was angry because the representative from the bank originally did not try to assist me. Then I spoke with Kelly who resolved my issue. I was going to close my account because I thought that Truist had unprofessional business practices of closing accounts with no explanation.

I have had a BB&T account for years. They have always had great customer service. Truist bought them. I am now forced to download apps I don't want in order to transact business with Truist. I can no longer go online and login and conduct business. Truist contacted me to inform me of a fraudulent use of my account number. They had me shred my card and they said they would send me a new card. I asked them not to mail it to me because of the high rate of mail theft in Fayetteville, NC. They said they would send it to my branch bank. They did not. They mailed it to me (expect it in 3-5 days). It is now 10 days and no card. Now I have to cancel the card I never received. They are not helpful and blame me for not retrieving the card from my mailbox. If you are considering using Truist Bank I recommend that you go somewhere else. They are amateurs compared to BB&T.

I've been with BBT for a couple of years. Never had any issues until Truist came about, I've seen my interest go up on my loan that I've been paying on time for 3 years. I've also notice when I try to make a payment online there's always an issue. Either the date can't be changed or the amount can't be changed forcing me to have to call the bank when they open. Any other number just takes you to the automated system that takes you in circles. I wish BBT would have stayed the way they were. Truist has very very poor service and low quality. Do not recommend any banking here.

Truist have the most unreliable apps. It's hard to navigate. And really frustrating. They should had keep the BB and T app. To make matter worst all my history and transaction were deleted. (History of payment). Think it's time to change banking. Will not recommend at all.

App is hard to navigate but had to have due to merger. Even hard to log out. Better apps. and banks available. After about 8 years might have to change banks. We thought we would have more value to them. I guess not

Took over my local bank; stopped automatic credit card payments from checking, shut off online access to my accounts, then fined me for late payment. Closed all local branches to in-person visits, then sent bad report to credit bureau. Incompetent, inconsiderate and unethical.

With Sunstust, I could complete all of my banking online. Transfers went through immediately which helped tremendously during an emergency. Now transfers are submitted, but it is unclear as to when they will happen. The online banking layout is horrible and the app will not install on my phone because it says it is not compatible. I understand that there are a lot of changes during a merge, but I thought it was suppose to make things better, not harder. Maybe Truist should take a good look at how Suntrust had everything set up and actually admit that their way was better.

My family and I were with Suntrust for 20 years and they were great. Truist is utterly horrible. I always downloaded transactions in Excel from Suntrust, and checked them. You can no longer do that in Truist. Called them to find out how to do it. An hour waiting, then it disconnected. Tried the "Online Chat". Continually said "Session expired". Start a new session". 20 times, never worked. Their website is clunky and illogical. Fees have gone up since the bank merged. I will definitely be switching banks.

Wait on phone for almost an hour for online help. Hung up on after waiting over thirty minutes. Not the first time. Rude online services. Moving to another bank because of the service. I have been a customer for 9 years and will not go another day.

I live in Switzerland and had a stroke. I used to travel to the U.S. every two years and used my account at SunTrust. For obvious reasons, I can no longer travel to the U.S. and asked for a transfer of the funds to my Swiss bank account, and to close my account with SunTrust. SunTrust suggests that I visit a branch (impossible!) or appoint somebody residing in the U.S. and issue a Power of Attorney, executed in the American Embassy or Consulate (also impossible). Other options are not possible. WHY??? SunTrust has my full name, address, telephone number, email-address AND SIGNATURE on file and we have corresponded by original letters and secure email. DON'T TOUCH SUNTRUST/TRUIST ESPECIALLY IF YOU DO NOT HAVE A BRANCH IN THE VICINITY OR LIVE ABROAD!

This is without a doubt the worst bank that I have ever used. They make it impossible to transfer money when out of state, and with almost every transaction my account is locked or put on hold. Customer support takes 20 minutes to talk to a real person only for them to tell me they can't help me, don't know what is wrong, or that I need to visit in person. I almost lost my apartment due to not being able to make a transfer from my bank account. The company is totally out of touch with the problems in its service and will only get worse. DON'T USE THIS BANK.

I contacted SunTrust on the 27th of July to close my account since I suspected someone got my bank account information. They told me the account would be closed in 2 business days. They didn't close the account, and I made a payment just to supposedly close it, but they told me it would be closed and they didn't again. Another transaction and they disputed it, yet it remains open after twice trying to close my account. Another transaction occurred along with overdraft fees again. Still no closed account. Do they expect me to keep the account open and dispute charges until I die?

I have been a customer with Suntrust for 20 years. I have been a good customer held a positive balance in checking and thousands in savings. I had a fraudulent charge on my account for 69 dollars. I reported it right away and requested a debit card. I called to ask when I would receive my new card and was told they are no longer doing business with me and froze my accounts making it difficult to pay bills. I had to fight to release my money. I would never bank with them again. Avoid this institution. Fraudulent activity indicates to me a poor network and security with the bank. As a customer I can’t always prevent illegal activity.

I hate to write long and lengthy stories. Experience with this company's customer service is the worst. Long waited hours to talk to a right person and once you landed there then it's even worst experience to talk, some ask private questions also which is not relevant to the business. Mr. Kelly King - Please take care of this.

Yesterday a CD became due and so I called my local branch in Macon, GA but they did not answer so I called the Atlanta main office and the same there. I then called the main branch at Cherry street and go the voice mail of the manager. He never called me back by 3pm so I went to the local bank and it was closed and about 8 people looking for help. No sign on the door and indeed DHL had placed a sticker on the door that they had tried to make a delivery there. So I called Zebulon branch and they finally answered and were open. So after another 20 minute drive we all went there. The crux it seems is that the branch people had Covid and won’t be open for two weeks. What is their excuse for not answering phones and not putting notices up that the branch is closed? I had intended to leave my CD there but decided to withdraw it based on poor service. I still have not received any return phone calls. Thank you.

I opened a personal checking account with SunTrust online on July 29th. On July 30th I deposited a check from a company as I am a subcontractor for $1138.72. On July 31st the check cleared. On August 1st I made direct payments to my two credit card companies that I owe. On August 2nd SunTrust restricted my account and denied payment to one of the two credit cards I put in for payment. I called SunTrust to ask what's going on and all they tell me is that my account under review to be closed because of unsatisfactory transactions and I should receive a notice in the mail regarding what is SunTrust's reasons in detail.

I’ve been a customer with Suntrust for 27 years. Bank accounts, savings, car loans etc. Recently I’ve had such negative experiences with Suntrust that I went through the trouble of finding another bank and moving the myriad of accounts and automatic payments I had set up over the years. Only the truly terrible experience I have had could have made it worth the effort to change something usually as innocuous as banks tend to be. I received horrendous advise from the bank manager about an issue. Was assured things would be fixed and then Suntrust changed their commitment to how they would handle the issue twice even after having put their proposed resolution in writing.

I have been a Suntrust Customer for nearly 15 years and I do almost all of my banking online. I am buying a home and needed to send a wire for that transaction. I don't live near a Suntrust location, in fact the nearest one is 600 miles away from me. When I called to set up the wire I was told in no uncertain terms that the only way I could send a wire (aka use my own money) would be to purchase a plane ticket and fly back to a Suntrust branch where I would then need to take about 15 minutes to fill out a wire transfer form.

Truist bank once SunTrust and BB&T has failed to provide customer service. My credit card was canceled but I still had to make payments. I called at least 10 times to make a payment but representatives I spoke with could not find my canceled credit card. The bank charged me late fees and reported to the credit bureau that I was late. This kind of business is against what the etiquette Of what the new USA stands for.

I opened a SunTrust online banking account a few years ago. Today I wanted to put a deposit on an item I wish to purchase. The company I am purchasing from requires either a check or a wire transfer. I use my Suntrust back account to pay my bills. I do not have checks because I pay online. Today I tried to send a wire from my account. To wire from your Suntrust account the 1st time you must go to a Suntrust branch. The closest branch is 92 miles from my house. How is this convenient?

I took out an auto loan with Suntrust Bank a few years back, last year I was working with a debt consolidation company who settled the loan and I paid in full as of late last year. Suntrust even gave me a proof of paid in full letter that I have sent to the credit bureaus. I have been begging Suntrust to report accurately to the credit bureaus for eight months and they are still reporting that I have not paid ANYTHING and that I have missed payments. This has brought down my scores over 50 points and I am not able to rent anywhere or make purchases. I am distraught and have been lied to by several of their reps saying they will report accurately and til this day they have been lying to me and the credit bureaus! Stay away from this bank at all costs unless you want your life ruined!

On June 30, 2021, my employer gave me a paper check. The check was deposited on my checking account. I was told funds would be available the next day. For no apparent reason, Suntrust placed a hold on my funds. They told me that they money would now be available until July 12,2021 at 9AM. They did not care that I had rent to pay nor they cared that I had bills due the first week of the month. Mind you, my employer is the State of Florida. My deposit was not even a personal check. They unnecessarily withheld my funds!

On 6/21/2021, I open a new SunTrust bank account since I move to Virginia for graduate school. The manager who opens the bank account for me said I should close my Indiana bank account and transfer all money to SunTrust. I cannot believe I trust her to do it. Then I find out my money is on hold until 6/30/2021. However, my account is still not available on 6/30/2021. So I call them and they told me they are closing my bank account and keep my money. It is very ridiculous. My money is for my college tuition and I get money from my parent's wire transfer. SunTrust is the worst bank on the whole planet. AVOID SUNTRUST IF YOU CAN!

I opened an online checking account for your Delta Debit card. I transferred $5000 into this account. Then went back online to get a direct deposit form for my employer and was unable to log in. My Debit card arrived in the mail that day so I called to activate the card. I was told that my account was frozen and that I would need to call the next day to speak to someone. I did call. I ended up speaking to someone who was not in the lower 48. Could not understand anything they were saying and was transferred to someone in the US. I was told that my account was me being investigated by your fraud department and that SunTrust was still currently looking into my account and that I would receive a letter in the mail stating the outcome of your fraud department's investigation.

SunTrust makes me feel like a valued customer. Person to person communication, they greet you by your name and always thank you for being their customer. Easy to communicate, even outside of "banker's hours".

I've been with SunTrust Bank for over 30 years and both customer service and products have gotten progressively worse. There are no benefits for either long term customers or seniors. They seem to be more interested in corporate customers than individuals.

First off, I'm below poor. I am paycheck to paycheck. The pandemic hasn't helped, and I have kids that depend on my child support. Of course they come first, but if I cannot function financially how would they do? Suntrust aka TRUist is the target of my frustration. Imagine that one star next to 4 empty ones is negative 1. Now my story.

Suntrust is by far the absolute worst bank I ever dealt with. My account has been open since Dec. 2020. And I made a large deposit in my account. Why they froze my account, and now saying that my account is now close because of investigation. I went into the branch and the manager at the branch is also clueless to why they are closing my account. So now I have to wait until they finish the investigation before they send me my funds back.

I have been with Suntrust Banking for about 11 years. I now live out of state, and only decided to switch banks due to this location change. I am now going through a very painful process of trying to close my bank account, which is incredibly difficult as it turns out. Even though I have changed all of my recurrent bills to my new banking service, random charges are still being processed by Suntrust, much to the confusion of the vendors (and me, who sees that the exact same charges are being processed by my new bank, the only bank info the vendors have). This results in fees, me needing to call and speak to customer service daily, and now needing to process claims to prove that these charges are not approved by myself.

This is the worst bank ever. I live in north and I have Chase Bank for many years. Moving to Tennessee and there was no bank in Chattanooga. I opened an account with Suntrust (Truist). After I deposited the check and made another transaction from my bank to them they close the account without any reason and they have not returned my money. I made a complaint with Consumer Financial Protection Bureau and still nothing. After my accountant call them then lawyer called they decided to return my money. BE AWARE THIS BANK IS A SCAM!

They cancelled my account without notifying me. They have been for months withholding my funds. They refuse to give me a timeline on when I can receive the money that is rightfully mine. It feels when trying to resolve this with them they have no desire to work with me on this issue. I feel as though they do not intend to pay me at all. Their customer service is seriously lacking and the employees do not care about you the consumer.

I opened an account at Suntrust (now Truist) in order to consolidate funds for the purchase of a single level condo for my handicapped mom. She is currently residing in a trilevel house and after surgery cannot get up and down stairs to even go to the bathroom. Within 24 hours of transferring $240.000 into the account to buy the condo, they put my account on hold then they chose to close my account without giving me a call or a reason for doing so. I am now being told that my funds will not be released back to me for 5 more weeks.

What a joke and a bait and switch at that. It’s criminal. Suntrust (if you are not aware it is part of Truist), advertised a promo which ended on March 31st, 2021. Do a direct deposit if at least 500.00 in checking and deposit at least 10,000 in a Savings account and eventually after meeting those qualifications you will receive a 400.00 bonus. Well they rejected me after 3 days of opening up the account and receiving a welcome email from them. They rejected my 10,000 bank transfer from American Express and restricted my access to my online account and accused me of fraud. I have a FICO score of 844 and have very significant financial resources. Never had a mark on my credit rating ever and I am 68 years old. I panicked thinking someone had gotten a hold of my SS etc. so I called.

I have been a Suntrust client for almost 30 years. I called to request a credit refund for the late fee, taking into account that it was late because my sister was in the hospital for over 30 days, I had my nephew with me, it was a very difficult time. The supervisor and the manager told me that nothing that they could do because they gave a refund on Dec 2020. Other credit cards extend the courtesy more than one time, I don't understand why Suntrust can't offer the same treatment to their customers, especially the ones that are loyal to them for some decades. As soon as I pay all the balance in the card, I am going to close my account with them. Very upsetting!

Bombarded by mails to apply for credit cards. When attended the local the employee was just hungry to submit the application without checking the required facts. His hunger I presume was based on commission. Pulled my credit score and then told me I did not qualify for a criteria!! The latest was a stop check issue that cost 3x36 dollars in fee and 2 days spent on the issue and be told in the end that I was wrongly advised by their telephone assisting employee!!! The sooner this bank closes its doors to the public the better for all of us.

Suntrust changed my address on ALL my accounts to an address where I have not lived for 4 years. Sent a letter to notify me. The worst!!! They have no problem calling, emailing and texting irrelevant trash.

My parents passed away and I'm dealing with a mortgage they took out with Suntrust, and the experience is incredibly frustrating. They have no email, only a chat bot that claims to email you back, but never does. When I call, I'm always on hold for at least 30 minutes, and when you finally get someone they're always impatient, particularly frustrating attitude to deal with when you're in my situation. I sent them the death certs and court documents years ago, but they claim they don't have them on record. They seem to have no established process for how to handle these cases. Avoid this company if you can.

So I have been a member for years and today I got a late notice and the person that I spoke to was very rude and was blaming everything on the mail. I mailed my payment through bill pay on the 20th and it still has not been received. He has very poor customer service so I paid the card off and closed my account. You would think with covid and all the issues we were having he would have a better attitude and waived my late fees. No one from SunTrust even called and with my account they should have seen that I have never been late. I will not do business with them anymore.

This is the second time I have experienced fraud in my account. This time is was Western Union were somebody used my debit card to send money to someone out of the country. I called western union, reported it, got all the information. Basically did the bank's job for them. Went to the bank in person, reported it and gave them all the information. Just like last time they denied my claim stating just because I used the realtor in the past this looked like normal activity. You have got to be kidding me! How do these people sleep at night. I clearly have never sent money to Columbia. I am finally a complaint with the consumer business bureau. Keep your money out of this bank. I will never bank with them again.

I travel for my job and SunTrust faithfully cancels my card every single week and leaves me stranded somewhere while I sort it out. Customer service people couldn’t be any less helpful. Bank of America is where I’m going.

They always are having tech issues that impact your ability to pay or receive money. And whenever you talk to someone in any bank branch they tell you not my job. In addition whenever you contract that little number on the back of the card. Which they will tell you every time to call, there are extremely long waits, no one that actually has the knowledge, much less the will power to help with simple questions. As well, they are always for some reason having an update for tech malfunctions which supposedly does not allow them to answer simple questions. It’s like they are reading from script every time and claim the same issues each time. These guys are a joke.

Someone made a charge against debit card. I caught called fraud line. They suspended my debit card. Issued took two weeks. Then tell me after receipt I have to use as credit card. Now I have to wait two weeks or longer to get a debit card.

I opened a checking account 5 months ago, set up direct deposit and everything was okay until I deposited a paper check for $1200 product of my stimulus check that originally went into a restricted account in another bank, I deposited the check just a day before traveling to see my parents in Central America, my surprise was when I got there my debit card was locked, I called them several times over the weekend and no one could help me, Asian accent lady was very rude no emphatic. I was with zero cash all money in that account and visiting parents in another country. Then next day lost access to online banking and I called them.

Our vehicle was financed through Suntrust. In December we traded the car in. For 3 years I paid over the amount owed. Going into getting a new car I knew what I owed and the dealership paid if off. When cx my gap insurance Suntrust kept it all except $30 saying they low ball payoffs which raised red flags. They closed the account so quickly and refuse to send any and all document for for the finance deal and was told no.

I am a very long term customer of SunTrust in Smyrna, TN. My whole family banks there. My Bank on Sam Ridley was closed (other branch said everyone was out sick) and the ATM machine was not working to allow a deposit. Their ATM machine wasn't working on my visit last week either. I went to the other branch in Smyrna on Lowery, and they had only 2 of three drive-through working... and their ATM machine was not working to allow deposits. The wait time was 35 minutes for each car (maybe 5 in each lane?) in the two lanes that were open. That's terrible .... considering I had lunch in a restaurant today, had three people wait on me and my meal was cooked from scratch in 10 minutes. For the time I had to wait to deposit a check at SunTrust, the Mexican restaurant had me and at least 15 others fed and out the door.

I am now in my NC home, having just driven down from my MA home, as I do this time each year. SunTrust just turned down my credit card in the grocery store in NC. I called their customer service line. I was put on hold 3 times. The THIRD time I was cut off; just a dial tone. So, I called back. I was answered a variety of their security questions successfully. I was then forwarded to the fraud unit where I again answered several of their questions to ensure it was indeed ME. Then they asked for my phone number. I told them I had two one in MA and one in NC.

I have been with Suntrust now for a long time. I have 3 accounts including business, personal, and savings. I didn’t issue with my business account with 2 fees that I asked them to review and remove and they did not. I don’t think I should have been charged. I talk to a business account rep the SunTrust 800 number and also contacted the branch manager in Gainesville Georgia on Shallowford Road and I was told to pay the $76 and then I can go ahead and close all my accounts so that’s what I’ll be doing. Thank you SunTrust branch manager and business rep for guiding me in the right direction for once so I will drive two an a half hours tomorrow morning to my nearest SunTrust branch now with a silly name call truest and I will be canceling all my accounts and taking all my money out and I will never use you use and recommend.

I have been trying to close my checking account with Suntrust for months. After holding an account with this bank for about 15 years, they have punished me for being scammed by a fake business checking scam. My account is current and not in overdraft status even though they have processed deductions from PayPal for $5.25 that I have asked to be rejected and after I have tried to close the paypal account....at $36.00 a pop. A stimulus deposit of $600 was deposited into my account. I received a letter from Suntrust that I could use the $600 for now - but I am expected to PAY IT BACK TO THEM!!! I desperately need help in closing this account forever, but so far, I have not had success. I say, ban this business, their business practices based on greed and possibly illegal practices are a disgrace.

If you would like to be put on hold for way too long....Then talk to someone from the Philippines....Then get so many different answers from so many people....Then call your local branch (Lakeland, Fl.) only to be promised a return call after calling two times and then not get that call...Then this is the bank for you.

Suntrust inappropriately removed nearly 200 dollars from our account, We ordered checks for our acct, 3 times in over a month and still don’t have them. I ordered a replacement debit card over a month ago and still don’t have it. Been with Suntrust 7 years .

Two days before Christmas I was paying my electric bill and my transaction kept getting declined. I was confused why so I tried logging online and received a message to call the back. I was told that my account was suspended and I will receive a letter in the mail explaining why and a check with my balance I had in my checking and savings account. I was very upset because this was two days before Christmas but also I could not pay my bills. Here it is two days before the first and I called to make sure they was sending my money and I was told they still are investigating after that they will mail me my check. I asked if I could receive a letter explaining this so that I could show it to my electric company I was told no. This is a nightmare and I’m still clueless to why my account would be investigating and I only pay bills with my account. I wish I would have never put my trust into Suntrust.

They closed my personal account because I did not verify the account that I opened online. I never received the form in the mail. My paycheck was deposited into my account. The very next day they closed my account and withheld my money. This was in October and it is now December. They told me the balance in my account would be mailed to me within 3-5 days. That never happened. My payroll rep called the bank asking about my check, I've called and no one is trying to help me. I now may have to get a lawyer just to receive my paycheck. They are trying to keep. They won't release it back to the payroll or me.

I am Jerome **, a customer of SunTrust Bank. I'm writing today to get some help in my matter. I have two bank accounts with SunTrust. Not a large amount of money But I have my Social Security Disability check Deposit in my account every month. To make a long story short one of my accounts had an overdraft. So I went into two Branches to close my account. But Was not successful. On November 25 2020 Day Before Thanksgiving suntrust withdrew $294.34 from my account. That was all the money I had in my account. If I was notified from the collection Dept. that this was going to happen I would have made some arrangements. To pay the overbalance from my other checking account.

Suntrust is absolutely the worst bank I have ever did business with. Back in JULY of this year (2020 before the pandemic) my account was closed out without any notice or reason at all. Before I called the bank to speak with someone for answers, I of course went through the motions of resetting my password because maybe I had forgotten it, or maybe my account was experiencing fraud. To no avail I called and I found out my account was closed abruptly and was under investigation. Ok, even if this was the case and I was being investigated no one contacted me prior to closing my account to let me know this was happening, I had not received a letter in the mail or anything of the sort.

Having financial difficulties so I was allowed to withdraw $25,000 from my retirement account. Deposited into SunTrust and the very next day they “terminated” my account. I have no access to my money, I’ve been on the phone everyday and no one can help me. SunTrust can’t tell me why my account was terminated because it’s under investigation. I’ve tried to reach out to everyone possible and still no help. They have my money and won’t return it despite me giving them a copy of cleared check, statement from retirement account and my retirement representative calling them on my behalf. I reached out to Beau Cummins the CEO, he promised someone will call and nothing. I need help, I need my money.

Pls pls avoid Suntrust specially business account.

How often we criticize, how seldom we praise. Such is not the case with Karen **. She was so helpful and patient in helping me set up my online mobile app for my Truist banking accounts. My technical skills are only fair but nonetheless Karen walked me through everything that was required. I would have to assume that Karen is a highly valued employee of your fine company. I thought you might appreciate this complimentary feedback. I have been a customer since 2011.

I very much appreciate the customer service I receive. Minus one star, however, for their silly promotional email, saying all I had to do to get a free $600 was to open a savings account and deposit at least $100,000 in the next 7 days. Oh that's ALL?! :) And if you don't have $100,000 laying around, they even had a 'poor man's option', where you could deposit $10,000 and get $100. Jeez, I don't know why I never took advantage of these deals before....oh wait... that's right.... LOL! :)

Called customer service at 1800Suntrust at 3pm cst, was greeted with a hold time of 15-30 minutes, stayed on hold so I could change payment due date (note, this was my second call since the first one was a dismissive experience). While on hold, the message changed to 30-45 minutes, I continued to stay on hold patiently. At 4pm CST, the message changed again to we are now closed, leaving me feeling like a sucker. Also, if I try to send an email via website, it keeps redirecting me to log on, I logon multiple times and as soon as I click on email us, I get redirected to logon. Terrible customer service at its finest.

Suntrust is a Useless Bank. I really don’t write reviews but this stupid bank made me to come here to write this review. Suntrust closed my account for no reason and continue to hold my tax money. I need a lawyer to sue this useless bank for all the stress, emotion, and financial difficulties this bank have put myself and my children during this Covid-19. The information you get when you call them is rudely different information you get from a branch office. I am so tired of the back and forth with this useless bank. All my tax refund from IRS hit my account and these idiots are holding my money with no valid reason. Suntrust closed my account WITHOUT ANY REASON. I went to the branch office and met with the office manager, he was shocked and couldn’t find any reason in their system why they closed my account. Now, all my tax refund are with suntrust and I can’t access my money. It’s been weeks and weeks.

I've been a SunTrust customer for 29 years, and I've never felt so uncomfortable in a SunTrust branch as I did today. My city has a Covid-19 mask ordinance, so we are all masking and social distancing when entering public establishments. Fair enough. But SunTrust Branch 9801 (3098 Apalachee Pkwy, Tallahassee, FL 32301) takes it to a new level. They have a masked security guard posted at the door, and he slides the door open if he permits you to enter and slides it closed behind you. All the lights in the lobby are dimmed or off; it's literally dark. Account holders are not allowed to use the customer desk to endorse their checks but may only endorse them at the teller's counter.

In less than 2 months, my debit card had a secure hold on it. When I called the bank the 1st time, I was told the hold is gone. Next time using my card a few days later, the hold is still there. This bank is the worst.

SunTrust definitely should not be trusted. This bank helped individuals commit identity theft against me. When I spoke with their fraud department employee Jonah said I shouldn't worry. She would open up an investigation. Nine banks opened and I should not worry? I am beyond worried. I Iive in California and have never heard of SunTrust bank. I have filed a police report contacted all credit bureaus and filed a complaint with the FTC. DO NOT TRUST SunTrust.

I realized my checking account was on hold/closed on August 26 when I tried to make a purchase. I never received a call or letter from Suntrust Informing me my account was under investigation. I immediately called and spoke with a representative. The representative told me she could not provide me with any information other than my account is being investigated and Suntrust had decided to close my account. I asked for a timeframe as to when my funds will be mailed to me and the representative could not give me any information about that. I asked to speak with a supervisor. The supervisor echoed what the representative said. I ended the call. I called again on August 29. The representative told me that the account was still under investigation and that no timeframe can be provided.

Like many others that have posted a review, after 20 years of banking with SunTrust we were advised yesterday they no longer wished to do business with us and closed our accounts. On the phone for two hours, transferred to six different people and no one could tell us why. We have never overdrafted our account but our debit cards had unfortunately been skimmed many times over the years. No warning just shut us down while we were out of town. Unbelievable.

I reported a fraudulent deposit made into my account. Suntrust reacted by deciding they no longer wanted to do business with me. They denied me access to visibility of my remaining funds, stopped payment on previous authorized items, denied me any access to any other funds that was there to survive. My credit card companies are closing my accounts because their payments were returned after posting to my accounts. They are also charging me late fees and charges for the returns to make accounts over the limit.

I opened my account with Suntrust exactly a month ago because I wanted to take advantage of the promotion they had for their checking account. Yesterday I received my direct deposit into the account and I did a Zelle transfer that night. My account was placed on hold, cool right. In the morning I log in to look at my balance, so I see that all of my money is there. I get to working and decide to call them in the afternoon to resolve the zelle hold. Later in the day I received two emails to contact them, etc. I call and they tell me that only way they can lift the hold is if I go into the branch. 1. huge inconvenience to have to go into the branch 2. I was actually in another state working where there is no suntrust bank nearby, they would not give me access to my account at all.

Today I initiated an order for checks. I was surprised that I was being charged. I never have in 22 years! I called my local branch and had to speak to a manager because the person I was talking to was suggesting I made a change to the account which caused this. The manager was no help either and suggested I caused this problem. When I informed her that I never changed my account and had never paid for checks before she said she would take care this time. I called corporate who informed me it was Suntrust who expired my account and no longer offer free checking. No notification. I explained that no free checking will cause me to go elsewhere. I'm shocked;

Helping a wounded Afghanistan Vet get his life back together. He became homeless when his house was destroyed in a tornado the week of Easter. Moved him in with me while insurance settled (which took a while to start with). The insurance company MET US AT THE BANK to deposit the check, and we started contacting people to tear down the house and clean up the trees, only to find the insurance check was NOT IN THE ACCOUNT it was deposited in. AT THE SAME TIME he got his backpay for his military disability deposited, which of course ALSO didn't show up in the account.

Good luck in getting to your safe box in an efficient timeframe.... good luck with setting an appointment with the branch to get into your box. Good Luck with this cluster circus in general. The Suntrust/Truist/BBT Clairmont Road Atlanta is absolutely in complete disorder and a business model customer service disaster. Several Days, lots of hot cell phone minutes, and lots of run around hassels getting answers and failed commitments to access time sensitive materials in a tolerable manner.

The amount which I had been saving for retirement for 30 years. Gone now. I am getting nowhere with SunTrust. I keep getting the runaround. No one knows or will tell me where my retirement fund has gone. This matter of "SunTrust now Truist" is showing how bad this merger is for their customers. I'm at my wits end trying to find out what they did with my money. No one at SunTrust, now Truist, will give me a straight answer.

I've had a business account with Suntrust in Vero Beach Florida since 1995. Always in good standing, always with funds, but just received a letter they are CLOSING MY ACCOUNT with no reason given. Went to the branch and couldn't get any answers. Now I have to open an account with another bank and transfer my merchant accounts and all my autodebits. So much time and equity with this bank and this is how they treat me??? I wish I never used Suntrust, I am so disgusted with how they left me. They have changed, and everyone should look elsewhere for a bank that is dependable.

I've been with Suntrust for 20 years. They provide a wonderful variety of accounts (checking, savings, investment, credit card, mortgage, personal loans, etc). They have financed the last 3 houses I've purchased and always had the lowest interest rates. Even with their merger with BB&T, I have had no interruption in services. Customer service and bank personnel are always very friendly and helpful.

I opened up an account for my church. Received a deposit for a PPP loan to pay the young people at the church to run the virtual services due to COVID 19. I set up Quickbooks only to find out Suntrust closed my account due to fraud. TO DATE I HAVE RECEIVED NOTHING IN THE MAIL REGARDING THIS ACTION!!!! I have called every day about my account and still no answer. I even went to the bank and was told I would receive a notice in 7 to 10 days. No one will help me.

I love my bank, it is so nice to bank somewhere where they know your name when you walk in and they are all so nice. They have always been very helpful and I would recommend this bank to my family and friends.

Tonight 08/01/2020, I was online with Suntrust Bank now B&B for about 2 hours with an issue about my subscription with Apple being declined. To make a long story short 3 or 4 weeks ago my ATM card stopped working. Called the bank. They decide to replace the card, with I have updated with Apple and try for several times sending the $.99 to Apple but to no avail. I called Apple twice and they have troubleshoot and resolved within themselves that the issue is with the bank not them.

I've banked with SunTrust, now Truist, ever since I've had a bank account, so for the past 17 years. They have great customer service. I like how they are located in some Publix Supermarkets and also in branches. Makes it convenient either way.

SunTrust is the worst bank I have ever known..I'm a single mom and on short term disability. They closed my checking account after 2 weeks and I had set my direct deposit up. After being out of work for 2 months and waiting and needing my check on Aug 1 they froze my account and causing me not to have access to my money. Said they will send me a check in 20 days. I have cried to them explaining that money was my only income to pay my bills and buy food for my family on the 1st. They refuse to release my freeze to get my money. This will cost me everything and put me and my family on the street.

Been with this bank going back 50 years when it was Trust Co. of GA. I have a bad hunch this recent merger is NOT going to be all that good for the retail customer. Time will tell but right now I see nothing interesting as far new product offerings. I would like for my branch to reopen for Saturday walk in business.

So I got a $20k loan. I deposited into account. After it cleared went to withdraw cash. Bank lock account then closed it. When I call says balance still there and will be mailed. Been 2 months and still haven’t got my money. Call bank. Nobody can explain just say once account is closed I will get balance in a check. DO NOT BANK WITH THIS BANK AND SOMETHING NEED TO BE DONE.

I have been banking with Suntrust since I moved to Florida in 2010. They are excellent! Their fraud protection is amazing. Both times my credit card was fraudulently used, they somehow knew and texted me immediately asking if it was me who made the charges. When they found out it was not me, they immediately shut the card off and returned my money. Very happy.

I have a Home Equity Line with Suntrust Bank. I sustained roof damage during a hurricane and some subsequent interior damage. I settled with the insurance company for an amount not much more than the cost to replace my roof. The check was given to Suntrust January 9, 2020. I contracted with a roofer to replace the roof. After many frustrating calls I finally received enough for the deposit. The roof replacement was started and when the second payment was due per my contract the mortgage required an inspection.

I went to check our accounts online, we have 3, one is my business account nothing was there. I called Suntrust, they said, “Let me see what’s going on.” Apparently Suntrust/BB&T now Truist decided to freeze all our bank accounts and close them, without notifying us‼️ And we have no access to our money. We have had some fraudulent charges over the years, restaurants or gaming charges that weren’t ours, nothing big, but all I was told was Suntrust decided to “sever the relationship“ which is all I’m told, & no one will or can tell me why?? That’s all they told me, no reason, no one will give a reason or explanation. So, they are holding our money hostage, we can’t get to it, and we weren’t notified.

I opened an account on-line and funded $5000. SunTrust then closed my account without explanation and stole my $5000 deposit. They claim on two occasions that they sent a check. But a check was never generated.

92 year old very upset aunt who said her bank account was being moved to Dahlonega, Georgia. I decided to call my bank to check and the lady I talked to had no clue about any of it. She said she was happy I called and told her. She checked with her superior and came back and said my account was being sent to Dahlonega, Ga. I told her I did not want that to happen and did not want my bank to be out of state. She said there was no opt out.

Opened a new account on line in July 2020. Made a deposit and set up direct deposit from my work. Received a call from local branch to come in with additional documentation to prevent my account from being closed. Set the appointment for a Friday, just a couple of days after initial phone call. In the mean time, my atm card arrives with a separate letter containing my PIN number. Friday comes I go to branch, give my social security card and driver’s licenses and sign all appropriate documents. Sent on my merry way.

Suntrust has stolen upwards of $100,000 without notice out of my accounts and has told me that the accounts are indefinitely frozen. This was in April. Nothing has been resolved and they will not work with me to resolve the issue! I call every day and try to get more information out of them but they won’t give me anything. This company needs to be taken down.

So this banker from the Suntrust on Main Street in College Park Georgia kept calling me about being pre approved for a home loan. So finally she sent the application to my email. I started the application but did not finish or submit it. I got a letter in the mail today saying that I was denied. They checked my credit on an incomplete application that was never submitted. These people do what they want to do with no respect for their clients. No one ever called to see why the application was unfinished. They just took it upon themselves to process it. We actually decided to wait until we build more credit.

I had an outstanding loan balance always paid on time and decided to use their Corona Virus Relief payment deferral allowing 3 months to suspend payments. Two months into this deferral I paid off the balance which listed at over $3,000.00 more than the payoff amount listed at the time I made my last on-time payment 2 months ago. With my loan now paid off SunTrust no longer allows any access to view the loan payment history, payoff documentation, or anything else I need to remove their name as Lien Holder. They completely closed my access to this account since it was the only service I used with Suntrust...

Suntrust stole all of my money and my kids' money. One day I get a large deposit, the very next day they closed all of my accounts and had no reason. I read a lot of the reviews on here and seen that they've done this to many people. Go to Consumer Finance and make a complaint...** or **. Oh, The President of Suntrust Email is - **. His Executive Sec number is Kathy **. The more the better chance we have for a refund!!!!

This is post to warn people to not do business with SunTrust Bank (Now Truist). They will take your money for erroneous fees. Get this, I had $1755.00 in my account and a $212.00 and they hit me for an $36.00 overdraft fee and if you subtract all the items going through my account including the overdraft fee the remaining balance was $19.41, that including them taking the overdraft fee on $36.00 and all my withdrawals for bills. And trying to get them to remove it is impossible. They said that I had a negative balance even though after subtracting all debits the remain balance was $19.41 so you have been warned, do not Bank with Suntrust now Truist or you will regret it. And I have been a customer for 10 year and never had a problem, now they are re-ordering you debits to maximize overdraft fees, taking overdraft fees for no reason, and trying to get to back is impossible.

I opened A checking and business account. They close the account on June 5. They have my money over $7000, and told me that the fraud department was investigating. Danesha ask for documentation, I sent it and they still refuse to give me my money. I’ve contacted Danesha ** and she is a joke. She keeps saying that she is the highest level. She doesn’t have a boss. I’ve contacted a lawyer. I’ve contacted BBB. I have contact FDIC. This company needs to not only be shut down but investigated. They they are thieves and this is illegal. Stay far away from SUNTRUST BANK!

Over a month ago Suntrust closed my account and still hasn’t given a reason. I was promised my $8000 by last Friday and nothing. I called today and they didn’t know why or how long it would take. They have no idea when or if they will give me my money. Meanwhile, they are making interest on it. I have written to the securities and exchange commission today but hopefully they can help. Avoid this bank and BB&T since they are now one.

Worse experience with this bank is awful that in the middle of this pandemic these people place holds in checks for up to 2 weeks and customers services is a joke. Can be holding people's money for no reason.

I have been a Suntrust customer for quite some time. I had three accounts: checking, money market and CD account. Recently, I overdraft my account and in the midst of me moving money from one banking institution to Suntrust. I called Suntrust and spoke to a representative and explained my situation. She advised me to wait until the item posted before taking care of the overdraft fees. When I went online to view my account the next day, my account was unavailable because Suntrust decided to close it. I have over $10k in my CD account, so why would Suntrust close an account over a measly few hundred dollars. I am so disgusted with Suntrust and I plan to cut all ties with this horrible so called Bank.

Unfortunately I am having problems with this bank, 14 days ago I blocked my account, I contacted them and told me that the bank no longer wanted me as a customer, I asked them why and answered me that they are not obliged to inform me why, today 06/02/2020 went to the branch to close my business account and a man with very bad will told me that he would close both accounts, after 20 minutes of waiting he told me that he could not give me the cash but a check, then another 15 minutes he came back and told me that the check would give me because the bank has to send it to my home, I asked why and he told me that it is company policy, and I said, "Because then you told me you were going to give it to me a check?" Insisted on company policy.

I tried logging into my online mobile banking from Suntrust. After trying several times and then trying to log onto my account from a computer, I still couldn’t see my transactions or balance on my accounts. I contacted customer service gave the lady I spoke with a explanation of the issue I was having. She transferred me to tech support for online banking. After speaking to a representative. She informed me that my accounts had been closed due to fraudulent activity, and that I was being investigated by the FBI. I’m like are you kidding me?? I explained to her that my Unemployment Checks were going to my savings account and it clearly stated Georgia Department of Labor. I asked if I could go to a branch to withdraw my funds, she told me that all withdrawals and debits have been suspended.

Unfortunately I have been the victim of fraudulent activity using my debit card via a third party app. I contacted Suntrust within 24 hours of the fraud withdrawals (because GOD FORBID their fraud department actually identify fraud on their own!). A "claim" was opened to investigate and my claim was denied. Now I am on the hook for over $1000! No one spoke to me during this sham of an investigation and I need to wait to receive the "documentation" for whatever farce they conducted. SHAME ON SUNTRUST - your fraud department is a joke as it doesn't catch anything and even when your customer (of OVER 20 years!) contacts you within 24 hours to alert you to the fraud, you do NOTHING to protect or advocate for the victim. No instead you victimize them again by conducting a faux investigation, denying their claim and leaving them to fend for themselves during a global pandemic with >$1,000 stolen from their checking account.

Do not trust any of these companies!!!! They are thieves. Once you open an account, make your starting deposits and they clear...they close your account give a bogus story and keep your money!!! All of a sudden your access is revoked on all platforms and your money held hostage. These companies and affiliated brands should be charged with federal crimes! I lost just under $300 but have read reports of account loss of up to $70k. Stay far away from these thieves. They are criminals!!!

I opened a business account and deposited funds for some reason unknown to myself the felt the checks was fraudulent. However, the funds cleared the account and the vendor deposit yet another amount. They decided to close my account. The vendor attempted to dispute the check written as per the Suntrust rep and was advised from her bank that this is not a fraudulent check so it is active, please advise Suntrust. We did advise Suntrust and they told us that they will send the check back to me in 15 business days. It is now 45 business days and the account is on hold no refund and no answers. The worst bank ever. Sadly, due to Covid-19 I have not been able to make it to a physical bank. When good people give them business and they treat the wrong ones with disrespect.

So I been waiting to get approved for my small business PPP loan and once I do Suntrust clears it soon. I use some funds. Three days later went to go use more funds. Boom they closed my account for no reason and I been two weeks fighting for my money. They haven’t sent me my funds on this account and from what I can see I’m not the only one. They want to recycle my money and hold my money for hostage when times like this is beyond hard for my falling business! I may be out of luck now and my business may flop even harder. Thank you SUNTRUST!

I put in a claim through Suntrust for fraudulent charges that was placed on my account from Lyft. I own my own vehicle. My claim was denied because even though I was placed on bedrest and did not notice.

If I could give zero stars I would! I was discriminated against, I am currently being falsely accused of committing fraud while I was trying to diversify my bank portfolio! They closed my accounts without any notification, it has been 2 weeks and I have yet to receive a written notice on why my accounts were closed and they are wrongfully holding my funds and refusing to release them to me violating Regulation CC. Filing complaint with the FDIC.

I'm a small business owner trying to survive in the time of COVID-19. A few amazing team-members and I have been working several unpaid hours on a mission to help IT displaced and furloughed workers get back to work to care for their families. Why just IT? My husband was an IT worker for 15 years until he was diagnosed in 2017 at 35 years old with stage 4 pancreatic cancer; he passed just 8 months later. So I know this could have easily been our family affected. He gave so much back to his team and I wanted to do the same.

Every time I want to do online banking it's usually down for maintenance or for some other reason. It's not only me. Many people that I know has the same issues with SunTrust. If this persists I'm going to go to another bank. This is 2020. This isn't brain surgery to correct these issues. Very dissatisfied.

Due to Covid-19 pandemic, I requested a Forbearance Plan with my mortgage Suntrust. They offered me a six-month free of payment. I received a letter informing me that my next payment is due in October, but I am responsible to pay all past due amounts on the account. Needless to say this is not an option, so I am trying EVERYDAY to contact Suntrust to cancel my request. No one answers the phone on the letter. The wait time is EIGHT hours and they ask or your phone number saying they will call you (and never called). Or the email on the letter. I decided to login in my account to make a payment, and the system does not allow me to pay. It prompt to a message to call Customer Service. What else can I do?

They sold my 89 year dad a CD for two years. He thought he was getting 1% and it turned out the cd was 1/10 of one percent. Nobody in their right mind would buy a CD for two years for 1/10 of ten percent. They substituted .10 instead of 1.0 to take advantage of a senior! The branch is Timonium Maryland. A very unscrupulous group of people!

So, my employer direct deposited my paycheck on Friday and Suntrust can't locate where my paycheck is and asked me to contact my payroll. I did and my payroll gave suntrust the details where they sent the money to but Suntrust claimed they did not receive the check from my job payroll and my mortgage is due tomorrow 5/1/2020. I have been waiting and contacting the payroll and Suntrust back to back without no solutions. Where is my paycheck at???? I have been talking to 10 different customer service and none of them can help but asking the same questions over and over again.

We’re a small business...we’ve been banking with Suntrust for 30+ years. We have been virtually ignored for a PPP loan. There was a list to apply, and we were on it early. My officer was far too busy getting money for much bigger companies (she said this to my business partner). We couldn’t even get in touch with her, aside from automated email responses, until they had closed the applications. I should have known...we’ve had at least 20 different officers as staff was shuffled over the past 10 years. I’d call with an issue only to find that our officer was no longer with Suntrust. Never were we automatically assigned a new one, until we called. We’ve had this one for a few years, but it didn’t do us a bit of good. She offered to file a complaint for us as we should have had the chance to apply...like that’s going to be at all helpful. Meanwhile, I’ve had to furlough staff. They aren’t having much luck getting any payments out of Florida Unemployment.

In the midst of the Pandemic, as we, who are unemployed, as everyone in my household is at this time, I managed to get my funds together to send SunTrust my mortgage payment on time. I called them and paid them with electronic check. I got Confirmation number, etc.. It's been 2 weeks now and after calling them 8 times and waiting up to 3 hours to speak to someone, my payment has not posted. I have tried and tried and cannot speak to no one. They NEVER return my calls after selecting the option to be called back. I was forced to send another payment to ensure I don't get a late charge and damages my beautiful credit I have worked for 30 years to build up. Yes, not boasting, but 833 is nothing easy to come by and these jerks just keep holding my payment hostage and now I have to make sure I always have an extra $2000 available in my checking account because I have no idea when the incompetent morons will decide to post it.

Suntrust will not protect you from fraud....someone committed fraud against my account for 1999.90 and Suntrust did not help me to get that back? What good is a bank if they don’t protect your cash in a checking account??? I do not recommend this ** bank. Period...hey do not back up or protect you if someone commits fraud against your checking account! I’m done with this untrustworthy bank.

Have had the account for about 3 months. I tried depositing a check from my work, at which point they randomly decided to close my account. They said I violated the agreement, but would not specify exactly how. I haven't done anything abnormal, don't owe anyone any money, and this check came from my job. Just like all my other checks. Literally the worst bank. Now I have to wait a full MONTH to receive my money back. I don't know how I'm going to make it a month with no money. They did something similar to me about 20 years ago, too. I decided to switch to them from Wells Fargo after seeing all the corrupt things about them. Legitimately the worst experience I've ever had with any business, bank or not. Do not bank here. This isn't an isolated case.

TI have been pleased in general with SunTrust but this PPP opportunity was completely rigged against small businesses such as myself. They even sent a ridiculous "fix this" note as an excuse to delay me--even though the information was all there. I'm pissed this bank, along with others, rigged what should have been a fair way for all businesses to benefit in this crisis. Looking to join a class action lawsuit against them for this behavior.

First I called bank manager and asked what I should do. He told me go online. I filled out my PPP loan Sat night on the computer. When finished it showed nowhere to upload it so I thought no big deal. I printed it to take to the bank. Took it to the bank and they advised me to email it to an address they gave me. Did it as soon as I got home. Thurs received an email back stating that is not where to send it. They do not accept applications. Same address the bank gave me. I then tried to drop it off at bank and they informed me they were already at their limit. Meanwhile they ran me around and wasted my time for a little over a week. My spouse took his to a different bank 2 days after I filled mine out and was approved. As soon as this is over I am pulling my accounts. Not Happy.

When the PPP Loan during this Covid 19 crises was announced, Suntrust Bank was slow out of the gates for its customers, even as other banks moved swiftly in open their portals for their customers to apply. Suntrust dickered. I find out today that all the funds are gone. I called into the the bank' customer service line, and the agent gave me nothing, except the scripted remarks she was given. I can say so much more in detailed to outline the incompetent way this bank as performed thus far, but suffice it to say, they dropped the ball royally. And their level of performance for their customers will come out publicly--in time. But right now, I, as small business owner, has been HURT by my bank.

I have had accounts with SunTrust for over two decades, and throughout the years I have found their customer service to be consistently lacking. Now this bank is called “Truist,” meaning that they put the customer’s interests before their own, or as they claim conduct business with the “unselfish concern for the welfare of others.” I've found in dealing with this bank that this statement couldn’t be farther from the truth.

Every time I ask to remember my computer but they don't. Opened an account but they lied and didn't pay me the reward. It's like they are trying to find a reason not to pay you. Closed it, then I received another letter in couple months. So I opened another account with them. Then they sent me a letter saying that I am not eligible for the offer $300 because I have closed my account within the last 180 days, then why did you send me the letter and offer you **???

Extremely slow web presence; pages sometimes take five minutes to load during normal business hours, if they load at all and you don't get a "not available" message and have to start all over again. Almost impossible to find and access some functions, such as changing autopay settings (never did find them). I gave up and called the main customer service number, and after spending quite a while going through their voice menu, the recording said that the number was no longer in service! I tried three times with the same results. Finally called the technical support line, where my request was taken care of. Suntrust clearly doesn't care about usability or their infrastructure. I hope that Truist shakes some things up there since the acquisition because I've never had such bad experiences or wasted so much with any other entity since I started with Suntrust five years ago.

This Bank freezed my Credit Card so that I can't use it during the Covid Pandemic, and they closed all the Bank locations in my area, unlike other Bank companies. Thanks Suntrust, for caring about those in need.

Stay away from Suntrust Bank. Just opened up an account this week with them because I wanted the Delta Skymiles debit card. The very next day I went to log in to my account to find it restricted. Called the 800 tele number and finally after being on hold exactly 1 hour and 41 minutes the lady told me that suntrust decided not to do business with me. Could not give me a reason except that it was their "Loss department??" and by the way they still sent me the debit card only to be cut up and trashed. I work in customer service for a major airline and this bank absolutely should not be in business. Beware! Please please stay away!!!! Do not do business with suntrust bank or you're screwed up the you know what!

I have a negative balance (they owe me) and yet I've been on with fraud prevention 3 times today as they wont allow me to use my card... they keep denying me. I have been escalated up the ladder to manager after manager. They don't find it amusing when I say they should instead deny my mortgage payment or my HELOC payment from me to them instead.. Worst bank ever. This is why I left them for checking and savings and am refinancing to get the hell away from them completely. I would rather pay a fee to another bank than have them pay me to bank with them. Also, I am still on the phone with them now after over an hour and the denial was me trying to buy lunch. Needless to say I am starving and still on hold.

Updated on 03/26/2020: Follow-up. SunTrust said if I get proof of funding take it to branch where deposited and they can lift hold. I called branch and got nowhere. Supervisor to call back. Guess what? No call. Hold delayed processing, caused IFC, never late on my car payments, now late and can't pay it because they are holding $5100 for a week after clearance. Had account for month, autopay of my income, opened with 1500 cash. Check was from reputable retirement account through Fidelity. WTH?

I’m sorry to have to write a negative review at such a crucial time in everyone’s lives as a result of the coronavirus pandemic. I called Suntrust last week and was told to call back today to speak with someone about my auto loan since it’s not due till 4/25. I’m on the phone now and have. Even holding for 58 minutes. It’s not the hold that’s even bothering me, I understand the long wait times however I keep getting transferred to different departments and every time the representative tells me I’ve reached the wrong department and asks if I want the direct line that happens to be the exact same number I dialed initially.

I am Power-of-Attorney for my 90 years-old father and helping out with the banking & financial work for him and his memory-fading-fast wife as they age and move out of Florida. I am also a CPA and comfortable handling money and multiple accounts. I have never found a bank so obtuse and unable/unwilling to serve its clients (them/me) as I continue to try to get my father's money to a different bank that will serve him better.

Let me be clear, Suntrust supports thieves! I have called their company multiple times reporting the thefts. They refuse to listen. Don’t use them. They will support thieves who steal from honest people. Tonight I have been on hold for over 3 & 1/2 hrs just trying to give them the police case #. Don’t walk. Run from SunTrust!!!

SunTrust has the worst customer service. They do not care about their customers. Their staff is horrible at giving accurate information, and they contradict what they say. I will no longer be banking with them anymore.

After coming here and seeing reviews of similar accounts being open like the one in my name, I'm beginning to wonder if maybe a Suntrust employee didn't open the account to meet sales goals. I received a letter from SunTrust saying that I opened an account. I never opened an account with them. The letter I received included checks with an account number. I called to find out what was going on. The person on the phone said that the account in my name was closed by their fraud department. I asked for details and they did confirm that the email address on the account was not mine, but per policy, she was unable to provide me details on "my account". She offered to send me to the fraud department who could provide further details.

I received a letter from SunTrust saying that I opened an account. I never opened an account with them. I called to find out what was going on. The person on the phone said that the account in my name was closed. Do not TRUST this Company.

I opened a checking and a savings account with this bank. I find it a checking account with $50 on open it to days after I did a mobile check deposit for $136.59. Few days after that I was notified all my banking understatement that my account had been closed for a fraudulent activity and nothing was frozen about my money that I deposited the money was legitimate real. I live in the United States so I don’t understand how it could be fraudulent. I called customer service for the last week or so not getting any information.

Please help make Suntrust release my money!!! From the beginning: I have been a Suntrust customer for the last 3 years, my seventeen year old daughter has had her account for the past year. During this time, I have had my payroll and taxes direct deposited regularly. I was locked out my online account without warning on Monday 2/24, thinking it was a technical error I decided to call (800) 786-8787. After being on hold and transferred several times and the various representatives going back and forth with my accounts being under investigation to my accounts being closed. Finally a “supervisor” said my accounts were being close based on Suntrust’s policy to terminate any relationship at any time. Like how is this even possible?

Silver Spring was helpful. I explained what happened at another branch of Suntrust, court documents, Greenbelt. How the the lady told me, if I did not want to wait from the branch Manager I can take it to another branch. And she was not nice about it. I asked for a HQ phone number. I called when I got home and was given the silver spring number. The silver spring office told me to bring in my documents, copies will be sent to their lawyers and I will get a response. I can live with that.

After opening an account in branch on Feb 11, 2020 I deposited a 4K insurance check into the account. Check cleared and just say that there a week later I received another check from insurance for 100.88 which I also went into branch to deposit. The next day I couldn’t log in to account. Go to the bank to find out account was closed the previous day after I deposited the check for 100.88. I am now stranded in another state with my kids and no money and Suntrust is refusing to release my money. They can’t give me a reason for closure and keep giving me the runaround. I haven’t even received the debit card from suntrust so I have never made any purchases. Money was just sitting until I found a new car. I’m highly upset and disappointed. I want my 4100$ and I will never do business here again. I will be escalating up to the highest power I can find and will be reviewing your banking on every site possible!

Worst bank ever. Someone in Beijing used my card ($125) and I reported fraud. They block the card and tell me they will send another. A few days later I find my account cleaned out ($2700!) by individuals using THE REPLACEMENT CARD NOT YET RECEIVED IN THE MAIL BY MYSELF. I report this new fraud and after two weeks they deny the claim. I now have to take the loss. I am absolutely STUNNED. Switching banks as quickly as possible.

Extremely long hold time on the deposit of a CASHIER'S CHECK with no reason other than vague accusations of "possible fraudulent activity" but refusal to provide their so-called evidence...not surprising, since there IS no evidence, just BS. Hold time beyond the norm is affecting the outcome of a business matter. Representative refused to provide any explanation or offer possible solutions and interrupted me constantly. Tried to speak to branch manager, was told to call legal department. Tried to call legal department, was told to call 800 number. Tried to call 800 number, was told to call branch manager. Have been with SunTrust for over 20 years. Will be closing our accounts ASAP. What a shady outfit.

My elderly mother has a safe deposit box at SunTrust by Boynton beach and Military trail. I went to visit her from NY on Wednesday 2/5/20 and spoke with the manager Ms. **. I told her that my mother could not locate her key and my mom requested that they drill the box because there were important documents related to my deceased dad that she and myself needed to view. Ms. ** told us that she would open the box on Monday 2/10/20 at 9am. When I got there she said the locksmith would not be available until after my departure on 2/12/20. That is absolutely bogus, insane and unprofessional. Worst bank experience ever!!!

I open a account with SunTrust bank at the branch on January 15th 2020. I received email saying that welcome to SunTrust banking online. Not even two days after I open the account they blocked my online access and I can't even log in into my account. I called SunTrust bank to find out why I can't logged into my account. The rep told me my account was being closed for no reason. I asked the rep to speak to Supervisor and the supervisor couldn't even tell me why my account was being. They say they have right to closed your account with notify you about your account being closed. I told the supervisor I needed answer to why my account was being closed. He couldn't even help me. SunTrust bank is the worst bank ever. They don't even tell people why they account being closed. Warning. Stay away from SunTrust and Bb&t bank because they need to investigate by Better Business Bureau.

Updated on 02/04/2020: I opened an account online, Suntrust then blocked access to my account and I couldn't sign in. When I called to find out why, three different representatives said they had closed my account and told me I could never open one with them, and I would be getting a letter describing why. Then Suntrust sent me a debit card and said funds were available. Right after Suntrust said the account was closed, I notified my other bank and told them not to allow Suntrust to draft any money from my account. Today I get two letters in the mail, one for the checking account I had hoped to open, one for savings, telling me I owe them $25.00 in overdraft fees on an account that THEY cancelled. I am beyond baffled. The conduct of this bank in its customer relations and accounting practices raises many questions.

I had a checking account with Suntrust for over 20 years without any complaints or concerns but last year around Dec 2019 I received a letter informing me that my account would be closed without an explanation, I am aware that sunTrust recently merged with another bank. The letter stated the account would be closed Feb 5, 2020 but was actually closed a week after I received the letter. I have never experienced such horrible treatment. I was unable to withdraw any of my money or access my online account. As a disabled veteran this has caused me undue stress trying to find other means of paying my bills while my money is inaccessible.

I opened an account 1/8/2020. I deposited two payroll checks 1/22/2020. A day later, I noticed it stated 'HOLD' on the online banking system. I called customer service and was a hold was placed on my PAYCHECKS because the account was opened within the past thirty days and there was nothing to be done about it. I was livid and demanded to be transferred to a supervisor. The only response was the general "I understand your frustration, but unfortunately..". This went on for two days. Also, one day at work I received a call from a lady out of Atlanta from Suntrust's Fraud Inspection department requesting to speak to someone about my payroll check. My boss was out of town, so this phone call did NOTHING. I called customer service back and asked a representative if an email from my boss who signed the check would suffice. He told me, "even with his verification, the hold will still be released on 1/30/2020.

Since I open this account it has been a nightmare. My bf account which is joint with me. They have hit him with 2 transactions of 150 each. Both fraud. We call they cancel his card. Keep in mind it takes around 10 days to receive your card. So funds are on hold for 5 business days. For someone that lives pay check to paycheck this is horrible. Then on my side every 3rd transaction I make with my debit card is lock but I'm flagged. I left a half decent bank for this living of the dead nightmare of a bank.

I received at home a postal mail stating a 2.5% annual interest rate for a deposit over $10000 and an incentive of $300 if the account was maintained with a monthly direct deposit for a period of three months. After following all the steps as instructed by the customer service agent, three months later I was back, the customer service agent has been dismissed, no one knew about the offer, I presented the mailing again, however, it was denied, amnesia was the common element. DO NOT RECOMMEND THIS BANK, STAY AWAY!

I’m very disgusted with how Suntrust treated me. I am A Single mom and work hard for my money. I was working two jobs to provide for my son and had 4 direct deposit been deposited in my account. After two years I never reported fraudulent activities until I was rob, I reported it immediately to Suntrust that my card was used and showed my police report. They denied my claims and a week later told me my account will be closed so basically the thief got away with stealing my money and I had to pay for it and my account is closed. I am more than hurt. I know it’s other banks but I trusted Suntrust. Please be careful when banking with them.

I have been a customer at Suntrust for years. Within several months that ATM will not let you make a deposit. I work third shift and making a deposit at two a.m is normal for me. I am forced to do banking inside during hours I normally sleep. I have no use for them anymore because I cannot do a simple transaction anymore. I am going to talk to other banks and transfer my bank accounts and mortgage somewhere else. I live in Chattanooga Tennessee and both the atm in Gunbarrel and Shallowford roads will not let you make a deposit. Horrible bank.

Several months ago my 15 year old daughter did something that caused Suntrust to terminate her banking privileges. I went to the local branch manager and asked what she had done. She refused to give me any information about what had happened and had no people skills whatsoever. I'm the parent and won't give info to a parent. Went to Vystar... Completely different environment.

I had an overdraft for $26 so I transferred $30 into my account to cover the fees. Woke up and still got a charge for overdraft fee, I guess that my account was charged a few more dollars later on in the day due their online system not being updated with my accounts pending transactions, which is the only reason why people use online nowadays, otherwise, what's the point? When calling to get the fee reversed because my account was in good standing within 12 hours, I was told that I SHOULD BE USING A CHECK REGISTER?! I am sorry but it's 2020 and I have never written a check in my life because everything is done online and the only point to trusting online banking is so that people can maintain their money correctly and not have their hard earned money taken from people.

I recently opened an account with Suntrust bank in Deltona, Florida. For several days my card was being declined for purchases. I decided to go directly to the branch in my area where I was informed my bank account had been closed due to a determination of fraud. The rep could not give me any information and instructed me to wait for a letter which would specify the reason for closing the account. It took 2 weeks to get my money in a check along with a letter stating they were not legally obligated to divulge to me the specific reason for the decision. I believe it's within my rights to know the source and cause for this accusation of fraud. I'm now forced to acquire legal representation.

Please do not bank with SunTrust/BBT. They think they are perfect. They don't care about the customer. All they want to do is line their pockets. We opened up a savings and checking account with them, my husband and I had 2 direct deposit coming in to the account. I also had my life insurance on auto pay set up and they closed my account without notice. Now we have no money to pay our bills. No one will tell is why they did this. If we hadn't went to go make a deposit using our debit cards that day we would have never known this was happening. I'm surprised they stopped us from depositing money seeing how they seem to be stealing money from customers.

I do not recommend Suntrust! I have banked with for 28 years and had horrible experience today at the location on Kempsville rd. I wanted to deposit two business checks in my personal Acct which I have done numerous times. I was advised that I would be charged $12.50 for depositing checks in my business name to my personal account. These accounts are both in my name only, so I am getting penalized for making a deposit now. That is the most ridiculous thing I have heard. I said I am thinking about closing my five accounts with them and was told okay. They don’t want my loyalty or any customers.

My mother, who is visiting, wanted to cash her own bank check for $200 against my Sun Trust account. This is a common banking practice based on good trust since my Sun Trust account had the funds to cover her check. Sun Trust processed the transaction incorrectly and took $200 from my account as well as taking $200 from my mother's bank. The withdrawal never should have touched my account balance. When I received my bank statement it showed a $200 cash withdrawal for that day which I never received. I confronted the bank manager and I was told that there was nothing he could do and that I would have to file a complaint to have the video camera feeds for that day reviewed to prove that I never received the money.

I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account. Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I payed manually. I have never in my life been late on a bill.

Diamond ** at the Pine Cone Road branch in Palm Coast Florida deserves special recognition for ALWAYS being friendly helpful and fast with all of my banking business. She turns a mundane act of business into a truly pleasurable experience!

Do not trust these people! I recently paid off the installment loan here through a 3rd party. By the time I received the check from them to forward to SunTrust, I could see there would be an overpayment in the amount of $300+. I never received a refund. When I called them, they told me that the amount was LESS than the amount owed! I could not prove it as when I tried to log into my account, it had already been removed!!!! Unbelievably shady outfit.

Suntrust Bank and a manager Linette **. Do not trust them with your money. We opened a new checking account and had 300k wired into it. The next day they froze the account without warning or notice. Now 2 checks came back labeled frozen account. Then a few days later they closed the account. Called the manager Linette who opened the account over a dozen times with no return call. Called customer service over 50 times with a different excuse every time. I received a letter in the mail stating I requested to close the account. I never did such a thing and if I did give me my money. Then a customer service rep stated human error by the person who opened the account. That was their own branch manager!!!

I have an account at Suntrust, I go to cash my check. Lady told me she couldn’t cash it that I had to deposit it and then I could use the money the next day. Fine I did that. I go the next day to get money out my account, lady tell me my check won’t be deposited until day after Christmas. This check is how I was going to get my children Christmas presents. If she would of told me it was going to take this long I would of simply went to Amscot. Now I have to tell my children they will not be getting Christmas presents. I will be closing my account and I will never bank with suntrust again.

This is the worst bank ever! They love to put holds for an entire week whenever you deposit a check. I deposited my Christmas bonus yesterday with a teller and I was told I would have my funds available in 24 hours. Today I checked online and they put a hold until December 24. Seriously??? This is a Christmas bonus!!! I will close my account as soon as possible. This was a tremendous bad decision.

This is an accurate acct of how we bank. We are a fairly small but growing business. We opened our acct in 2017. Now here we are just shy of 2020. Now since there is no longer a Suntrust in Texas, due to hurricane Harvey, we transfer most of our monies from our personal acct to suntrust. HOWEVER this is not a good practice when trying to show how much your company makes on a monthly basis. So, at this point we have decided to mail in our customers checks for deposit. 1st check they lost, ok accidents happen. No big deal.