Truist

She read the email and looked at the promo code and stated she wrote it down & little did I know, she started the process and put in another code that she claimed was the same thing. Turns out, had she put in the promo code I had in the email, it would have shown that it was for opening an online bank account only. So, two days later she calls me and tells me that I didn't qualify for the promo because not only did she enter the wrong promo, but the promo I had in the email, was for online only & since she already set up an account, I'm no longer a new customer and do not qualify for the $400 bonus.

You wanna talk about straight up fraud and negligence. The case has been escalated and if they do not honor the promo that Soia screwed up, I will make sure everyone knows to avoid Truist Bank. This is shady ** that Sonia pulled. They need to honor the promo she screwed up! Allegedly the complaint dept. is handling it, according to the branch manager that did nothing. They should honor the promo and be done. They screwed it up not me. Make it right #TruistBankOcalaFlorida

Unfortunately, my issues did not end there. When I attempted to log in to set up direct deposit, I received a notification that my account was blocked due to fraudulent activity. I was directed to visit a branch for further assistance, where I was informed that I had two accounts that were closed without explanation. The branch representative instructed me to wait for ten days before calling to request the return of my funds. While I understand the importance of security measures, I find the handling of my situation by Truist Bank to be unacceptable. If the bank closes my account, I expect to receive my funds immediately. Waiting for ten days to request the return of my funds is unacceptable. I would like to caution others who are considering banking with Truist Bank to be mindful of my experience. They don't even deserve my 1 star.

I have been charged several overdraft fees since starting with Truist. I have two checking accounts that are linked. I keep all of my money in the secondary checking that does not have an associated debit card to protect my funds from fraud and other issues. So I only transfer as I need. These last few overdrafts have occurred because Truist will not post charges to my card until they know I am out of funds. I have watched a transaction pend for 4 days, purchased on a weekday (Thursday) and did not post until Tuesday morning showing as a "Monday" posting. Even before posting Truist showed my account indicating having enough funds to cover all charges. However other charges that were made based on the information shown in my account then puts my bank account into the negative.

Even worse it overdrew by only $5. I have more than that to cover in my other account but refuse to setup overdraft protection because with SunTrust I always simply had my card decline when there are not enough funds. There was no need, Truist changed my account to not include this feature during the switch and then "politely" informed me they were switching it back to this feature. But that still does not matter if the funds are being held in stasis for no reason. Plus, I check my bank account religiously to see the balance. I do not always check the pending transactions because they normally post at the latest the next business day.

This has happened several times in the last few months from getting gas to shopping at the grocery store where the bank will hold the charge for days. This is ridiculous and I have considered switching banks for months now. I cannot wait to switch. I have not had an overdraft since college until the merge. I also have never been the person to setup an account just to make a negative review but here I am. Truist is an absolutely horrible financial institution.

Once they finally admit that they stole my refunds I needed to know what caused this 2017 account to have a $-280, Truist had the audacity to say they do not have a clue to what transaction caused 10... $36 prior day return fees and they refuse to remove the fees yet they do not have a transaction to support what caused these fees. They just have $280 in fees without a transaction yet this dumb bank refuse to refund or remove these fees and they caused me to lose a lot of money and they are taking it like they knew what they were. I have lost 3 disputes pertaining to this issue and they feel like they are so clever but in reality, they are using techniques that are banned and they are violating regulations and they don't care who cares. These fees and from merchants, keep all the refunds that came in from merchants.

Was upset then I thought, "Fine. I find another account," which closed with a signature on 2/13, during the next 3 weeks was told by merchants refunds were being refunded and were being accepted into my Truist account that was closed. Truist agents and the local bank would tell me they were sending the refunds back to the merchants or they would be sending a check to me, a month later after hundreds of calls and text to different merchants including international merchants Truist finally confess and tell me they have the refund and collections have them.

After 3 weeks of lies they have my funds in a collections account. Didn't know why cause I never had a account with Truist and I know they sent me a 16 dollar check when my account closed then I'm told they been applying my refunds to a old account from 2017. I tell them SC statute of limitation on debt and they ignore me. I tell them the account was closed and never had an account with them before. Now they claim I have a signature card that will justify me having a old BB&T account, this I gotta see, I check my email on 3/15/22 and they have sent me a copy of each of these signed documents. Nothing more on them lil info but I'm asking myself when did I sign this and as I start thinking harder I'm really thinking how can see when this document was created and would it tell me who created it, then I see that Adobe will tell me what I wanted to know so I then open the 2 files with Adobe Acrobat and look at the date.

I found this document I so called signed in 2017 and the document that I so called signed in 2023, look at when they were actually created, both had my signature but one my signature wasn't touching the lines that I would normally go over and nothing was touching. It's like you could put a ruler under my name and draw a line. It was to straight but document was a fraudulent document. Both documents were created on 3/15/23 and they were both created by the same author. 2017 document was created on 3/15/2023 at 4:59 from Microsoft program that is used to create fraudulent pdf files and for the 2023 document which was created by the same author a few minute later.

They fraudulently created fake documents to make it look like I signed for this old account attempting to match my signatures. They copy and pasted on a document to make me pay a collection that I should not be paying.... Banks are the new bank robbers. What I don't understand is their employees will help the bank achieve their goal yet the bank probably will not do the same for their employees.... but they created a fraudulent document.... to make me look like I had an old BB&T account and they need to correct this before they get corrected, also I put the screen on Truist Twitter page and also FTC Twitter page...

Original Review: Bank CEOs, agents & supervisors rob us blind through lies & greed for their employer who won't who who are robbing the customers without a weapon & these agencies does nothing, Truist deny disputes customers should have won, cancel accounts and charge fees that they should be fined for charging, such as $36 declined purchase fees, which I thought were stopped, and other fees such as.