Truist Reviews

I worked with Jared ** on my mortgage transaction and had a very concerning experience regarding lender credits and promises made but never given at closing. In writing, I was told that if I completed my mortgage application, a 1.5% lender credit would be registered for my loan. In an email, Jared stated that the 1.5% would be increased after application and that the reason it did not appear on that particular Loan Estimate was a technical limitation. After completing the application, I texted to confirm that the 1.5% was “locked in and guaranteed” now that the application was submitted. Jared responded that he was “moving to protect the 1.5%” for me.

This bank is the absolute worst. Your fraud and security department protects the scammer and abuses the elderly who has had an account with you for over 25 years, and you still protect the scammer. Shame on you Mandy **... DO YOUR JOB and STOP protecting the scammers.

They lowered my money market rate from nearly 4 percent (advertised as 4 percent but closer to 3.4 percent when I met with them) to a half of a percent with no notification in less than a year. They said they have the right to lower rates at any time - true, but when you lower a rate by that ridiculous amount - I have the right to remove my money and find an equitable rate elsewhere. So upsetting! Bye Bye.

Excellent response by AHMAD to my request to transfer a certificate of deposit that was maturing, to my checking account, in a very timely manner. This was completed by phone, as I was out-of-state, and when I called the bank, AHMAD replied, knew who I was, and he knew what questions to ask. THANK YOU!

Customer shamed receiving a letter that Truist was taking away our special client privileges because we did not have enough money with them. Two weeks before the letter arrived, we had deposited $800,000 into the bank. Great communication among the staff at truist. Chase Bank now has our money.

I am in the process of trying to speak with a Truist representative to discuss some fees on my account. I've called the number that they supplied to me by email. They also listed a specific person for me to speak with. I've called and left a message twice during the past 3 days. So far, no one has returned my call. I will attempt to reach someone by phone once more before submitting documentation. So far, I have to rate them at 1 star due to the lack of responsiveness. However, my overall opinion may change depending on the final outcome.

Without question, Truist is the worst bank I have ever dealt with. I can look back at over 50 years of personal and business banking. I was a customer of BB&T Bank when Truist bought them out. Truist immediately fired all of the very professional tellers and replaced them with a parade of McDonalds counter rejects. No, I don’t want fries with my banking receipt.

I have been locked out of my account for whatever reason, and they will not help me regardless! I have called and the lady was not helpful in the slightest. I gave her the information she needed to help me and told me she's unable to verify and hung up on me! I didn't even get to ask way or what else could I do to log back in.

Horrible bank!!!! Unprofessional team and ignorant service by bank and its staff! Don't work with this bank if you don't want get stressed every time you deposit money. No matter how much you deposit, TRUIST will always find it suspicious! I deposited my paycheck 3 days ago before 5 pm. Of course of course TRUIST held it that time and the message said if not today then the next business day you will get your money, well I have been waiting for 3 days for that check- for my salary and guess what? I call them and they say, Truist got confidential information about your check and will hold it 10 more days!!!!

Horrible experience, poor communication, faulty fraud protection - they protect themselves and throw the customer under the bus, poor policies regarding handling of accounts following a fraud alert, hide behind "policy at other department" and scapegoating. They lost $2200 of my handicapped daughter's SSI payment and life savings, found the error the next day, but it will take weeks (and finding a new bank) to get any money to her for bills and Christmas.

** (Assistant Vice President) at Truist Bank, 4011 University Dr. Durham, NC. ** has assisted me several times with exceptional, personal customer service, quickly, with a smile. I would give 10 stars if I could. If you're banking in Durham, NC, please check her out, you won't be disappointed.

I have never encountered a more non-responsive financial institution in my life. I have tried to give you money to open a new business account for over a week, and I can't get anyone to pick up the phone. Congratulations, you have made Delta's customer service look like the gold standard.

Pathetic customer service and incompetence. Wouldn’t advise anyone to get a card with them. Card takes over 21 days to receive. Not competent enough to even add a address and managers are not even available to assist once you call or walk into a bank.

Horrible customer service, don’t allow lifts on holds until you’ve been with them for two years and hold checks and deposits for WAY too long. Have to wait nearly two weeks for a check to clear despite calling and talking to two supervisors. If I could give them a 0 I would.

Truist is a shitty bank; all customers should close their accounts. Let bankrupt Truist. The customer service is horrible. Truist conducts itself like a criminal organisation. CFPB should look into how Truist is doing business.

I used to have over draft protection, now for some reason I don't. What gives them the right to change our contracts without our permission. Now they want us to open extra accounts to cover this. When really they just want to loan more of our money. Do not use trust Truist. I'm currently in the market for a new commercial service.

On May 15th, 2025, a hacker managed to break in to my checking, savings and credit card, emptying the first and second and taking two cash advances for approximately $1500 from my credit card, as well as breaking into my 401K and attempting to transfer money when Truist finally woke up and stopped it. I was able to retain the 401K transfer and Truist replaced the moneys in the savings and checking accounts, but refused to replace the money stolen from the credit card, falsely claiming them to be legitimate transactions. After numerous conversations with several parties at Truist they have yet to make good on this and now won’t return any of our calls. This is in direct conflict with the federal fair credit act which is supposed to protect consumers from credit fraud.

Truist bank has one of the highest security of accounts I have ever seen, if I am trying to make a purchase and they don’t like what it looks like they let me know, so if you are afraid of where your money is always trust this bank because they will look out for it no matter what.

My father is in the hospital and I have power of attorney. They have made it unbelievably difficult to exercise that power of attorney and require me to be physically at a bank to do most transactions. The half baked digital login I have doesn’t grant me access to all accounts nor does it give me access to payees. They won’t answer questions over the phone either, even after having the POA reviewed and approved by legal.

I made a claim with them over a transaction actually several transactions and all because I didn’t catch a letter that told me I needed to give them documents. They not only did they deny it but when I went, I found out what happened. I called them to give them the documents and they still tell me it’s ineligible to Look at it again. I got screwed out all that money. I got done dirty by the person who took the money. I figured Truist had my back but no. Then Wells Fargo saying that because I didn’t respond to the letter one letter but I didn’t even see. That’s the reason why I can’t redo the claim. How bogus is that? I really like y’all as a bank, but this really blows my mind because I can’t get ahold of the merchant that you said I need to deal with the merchant. They won’t respond to me. How am I supposed to do that? Really couldn’t afford to lose that money, especially considering that I didn’t give them permission to take it out.

I have had a business account for 4 years. I had to have an engine replaced in my truck. I had more than enough money to cover the cost. Asked for a loan nowhere near the cost of the repair. Got denied a loan. Was told they sent an email which I never received. Definitely gonna take my business elsewhere. What’s the use of have a bank that doesn’t have your back. Hopefully people will read this and choose another bank. They are not on the small businessman’s side.

We needed to refinance our current mortgage with cash out to pay off our credit card debts. We're retired on a fixed income, so once the zero APR ran out, we couldn't keep up with the standard APR's high interest rate. Luckily, we have built up a good amount of equity. We’re fortunate to have Stacy ** and Nicholas ** assisted us with this refinance. We’re impressed with their professionalism, performance, personable nature and empathy. You’re our guardian angels and life savers. Thank you Stacy and Nicholas, and TRUIST. Now we can breathe and enjoy the rest of our retirement.

I went to the ATM at Truist Located in Pelham, Al 9/13/25 @ 0825am to get money from the ATM. Completed transaction and waited to retrieve my money and it said it wasn't functioning. I'm, think since I didn't get my money that I was fine. No they posted the withdrawal. Called Monday 9/15/2025. Spoke with a teller that stated yes it been out. I asked I wouldn't your bank turn it off or place a sign stating it was down. Stated I hated to what till it posted to file a complaint and wait 3-5 business days to get my money for their mistake and poor business.

A Customer Service Agent Calls himself Rob Misconstrued All of my information!!!! The guy isn't to be Trusted!!!! Frustration Rebellion and ignorance as l tried to plead my case!!!! A Customer Service agent Strong Armed my Account after saying I couldn't pay a bill. I called Customer Service back and paid my bill on my own. I explained this to Rob but he cannot Comprehend!!!! This guy is incompetent as he had me to explain myself over and over. Rob should be Terminated and the Guy that Strong armed my Account should be Terminated!!!! I'm ** and Rob Frustrated me so much as he had me repeating things over and over not helpful agitating me. Rob had the Authorities sent to my home. I'm an ** with PTSD and I thought the Officer was going to Unalive Me and my Son. This was a very Scary Situation. There's good officers and bad officers. Many of my friends Died Because of Racist Officers Unaliving them.

Unbelievable response to my account being hacked. Truist initiated an investigation WITHOUT my consent or knowledge because my other bank account (different bank) was hacked. These accounts were connected and although I appreciate the caution, I need my money. They froze the account, no access to MY money until the investigation is over.... weeks or months... and they will not let me take my money out or close the account. After a day of bank visits and phone calls to Truist, they informed me I was no longer welcome to bank at Truist Bank. This is their solution, throw me out and mail my funds in 7-10 business days. Unconscionable.

Sure here’s a review… you’ll never get good quality customer service, either in person at a local branch or on their phone lines. Walk-in customers are treated like they don’t matter, or like they are stupid. I walked in to ask about bill paying for my landlord and they somehow couldn’t be bothered to take a minute to help explain it. I guess I wasn’t judged worthy of their time and effort… Went home and managed to figure out my issue on my own, they should hire me. Their app doesn’t work half of the time, it glitches, doesn’t show accurate up-to-date amounts, or worse yet, the mobile deposit process is a shitshow. Was so frustrated I went to them and closed my accounts. Save yourself time and money and go ANYwhere else!!!

Most recently they refused a SIGNED AND NOTARIZED request to transfer funds FROM their bank to my new investment company and now no one wants to accept responsibility for this action. BTW my account now shows a zero balance. Four days have passed and I am still waiting for some answers as to where my money has gone.

When teller called me to her window, she won't stop gossiping with another teller that was at the end. When transaction was done in getting my cash from the cubicle and accidentally slammed, that teller at the end said while talking to her colleagues "don't be slamming at the door." I thought that was normal for it to close by itself that way. I did apologize with a smile as I leave the bank. Teller must've not realized I heard what she said! All the Truist bank I go to, all their Tellers are not friendly and courteous. This last branch I went to is at 2300 E COLONIAL DR, ORLANDO FL 32803. Around 1:15 PM 7/31/2025. Your staff needs training on good customer service! Impolite staff. Would never recommend this Bank to anyone.

The bank locked my account for doing a bill pay through their payment service. They just locked the account for a legit bill that I was paying. The bank could have called me and said Hey, the bank is paying this bill that was submitted through the service several days ago- it this legit or not. Don't need to be a banker to know right from wrong. Just ask yourself is this the way I would like to be treated.

I just closed all my accounts with Truist. I had a check stolen out of the mail washed and then cashed in another state. My fraud claim was denied by an impersonal letter with no signature. It had a phone number on it. I called the number and got an unhelpful person that I had a hard time understanding. She did tell me how to file an appeal. I appealed and got no response from Truist. I also had a debit card used in another state that I had not used yet. I don't understand how someone could skim my debit card if I didn't use it yet. Truist is the worst.