Truist Reviews

Truist is a shitty bank; all customers should close their accounts. Let bankrupt Truist. The customer service is horrible. Truist conducts itself like a criminal organisation. CFPB should look into how Truist is doing business.

I used to have over draft protection, now for some reason I don't. What gives them the right to change our contracts without our permission. Now they want us to open extra accounts to cover this. When really they just want to loan more of our money. Do not use trust Truist. I'm currently in the market for a new commercial service.

On May 15th, 2025, a hacker managed to break in to my checking, savings and credit card, emptying the first and second and taking two cash advances for approximately $1500 from my credit card, as well as breaking into my 401K and attempting to transfer money when Truist finally woke up and stopped it. I was able to retain the 401K transfer and Truist replaced the moneys in the savings and checking accounts, but refused to replace the money stolen from the credit card, falsely claiming them to be legitimate transactions. After numerous conversations with several parties at Truist they have yet to make good on this and now won’t return any of our calls. This is in direct conflict with the federal fair credit act which is supposed to protect consumers from credit fraud.

Truist bank has one of the highest security of accounts I have ever seen, if I am trying to make a purchase and they don’t like what it looks like they let me know, so if you are afraid of where your money is always trust this bank because they will look out for it no matter what.

My father is in the hospital and I have power of attorney. They have made it unbelievably difficult to exercise that power of attorney and require me to be physically at a bank to do most transactions. The half baked digital login I have doesn’t grant me access to all accounts nor does it give me access to payees. They won’t answer questions over the phone either, even after having the POA reviewed and approved by legal.

I made a claim with them over a transaction actually several transactions and all because I didn’t catch a letter that told me I needed to give them documents. They not only did they deny it but when I went, I found out what happened. I called them to give them the documents and they still tell me it’s ineligible to Look at it again. I got screwed out all that money. I got done dirty by the person who took the money. I figured Truist had my back but no. Then Wells Fargo saying that because I didn’t respond to the letter one letter but I didn’t even see. That’s the reason why I can’t redo the claim. How bogus is that? I really like y’all as a bank, but this really blows my mind because I can’t get ahold of the merchant that you said I need to deal with the merchant. They won’t respond to me. How am I supposed to do that? Really couldn’t afford to lose that money, especially considering that I didn’t give them permission to take it out.

I have had a business account for 4 years. I had to have an engine replaced in my truck. I had more than enough money to cover the cost. Asked for a loan nowhere near the cost of the repair. Got denied a loan. Was told they sent an email which I never received. Definitely gonna take my business elsewhere. What’s the use of have a bank that doesn’t have your back. Hopefully people will read this and choose another bank. They are not on the small businessman’s side.

We needed to refinance our current mortgage with cash out to pay off our credit card debts. We're retired on a fixed income, so once the zero APR ran out, we couldn't keep up with the standard APR's high interest rate. Luckily, we have built up a good amount of equity. We’re fortunate to have Stacy ** and Nicholas ** assisted us with this refinance. We’re impressed with their professionalism, performance, personable nature and empathy. You’re our guardian angels and life savers. Thank you Stacy and Nicholas, and TRUIST. Now we can breathe and enjoy the rest of our retirement.

I went to the ATM at Truist Located in Pelham, Al 9/13/25 @ 0825am to get money from the ATM. Completed transaction and waited to retrieve my money and it said it wasn't functioning. I'm, think since I didn't get my money that I was fine. No they posted the withdrawal. Called Monday 9/15/2025. Spoke with a teller that stated yes it been out. I asked I wouldn't your bank turn it off or place a sign stating it was down. Stated I hated to what till it posted to file a complaint and wait 3-5 business days to get my money for their mistake and poor business.

A Customer Service Agent Calls himself Rob Misconstrued All of my information!!!! The guy isn't to be Trusted!!!! Frustration Rebellion and ignorance as l tried to plead my case!!!! A Customer Service agent Strong Armed my Account after saying I couldn't pay a bill. I called Customer Service back and paid my bill on my own. I explained this to Rob but he cannot Comprehend!!!! This guy is incompetent as he had me to explain myself over and over. Rob should be Terminated and the Guy that Strong armed my Account should be Terminated!!!! I'm ** and Rob Frustrated me so much as he had me repeating things over and over not helpful agitating me. Rob had the Authorities sent to my home. I'm an ** with PTSD and I thought the Officer was going to Unalive Me and my Son. This was a very Scary Situation. There's good officers and bad officers. Many of my friends Died Because of Racist Officers Unaliving them.

Unbelievable response to my account being hacked. Truist initiated an investigation WITHOUT my consent or knowledge because my other bank account (different bank) was hacked. These accounts were connected and although I appreciate the caution, I need my money. They froze the account, no access to MY money until the investigation is over.... weeks or months... and they will not let me take my money out or close the account. After a day of bank visits and phone calls to Truist, they informed me I was no longer welcome to bank at Truist Bank. This is their solution, throw me out and mail my funds in 7-10 business days. Unconscionable.

Sure here’s a review… you’ll never get good quality customer service, either in person at a local branch or on their phone lines. Walk-in customers are treated like they don’t matter, or like they are stupid. I walked in to ask about bill paying for my landlord and they somehow couldn’t be bothered to take a minute to help explain it. I guess I wasn’t judged worthy of their time and effort… Went home and managed to figure out my issue on my own, they should hire me. Their app doesn’t work half of the time, it glitches, doesn’t show accurate up-to-date amounts, or worse yet, the mobile deposit process is a shitshow. Was so frustrated I went to them and closed my accounts. Save yourself time and money and go ANYwhere else!!!

Most recently they refused a SIGNED AND NOTARIZED request to transfer funds FROM their bank to my new investment company and now no one wants to accept responsibility for this action. BTW my account now shows a zero balance. Four days have passed and I am still waiting for some answers as to where my money has gone.

When teller called me to her window, she won't stop gossiping with another teller that was at the end. When transaction was done in getting my cash from the cubicle and accidentally slammed, that teller at the end said while talking to her colleagues "don't be slamming at the door." I thought that was normal for it to close by itself that way. I did apologize with a smile as I leave the bank. Teller must've not realized I heard what she said! All the Truist bank I go to, all their Tellers are not friendly and courteous. This last branch I went to is at 2300 E COLONIAL DR, ORLANDO FL 32803. Around 1:15 PM 7/31/2025. Your staff needs training on good customer service! Impolite staff. Would never recommend this Bank to anyone.

The bank locked my account for doing a bill pay through their payment service. They just locked the account for a legit bill that I was paying. The bank could have called me and said Hey, the bank is paying this bill that was submitted through the service several days ago- it this legit or not. Don't need to be a banker to know right from wrong. Just ask yourself is this the way I would like to be treated.

I just closed all my accounts with Truist. I had a check stolen out of the mail washed and then cashed in another state. My fraud claim was denied by an impersonal letter with no signature. It had a phone number on it. I called the number and got an unhelpful person that I had a hard time understanding. She did tell me how to file an appeal. I appealed and got no response from Truist. I also had a debit card used in another state that I had not used yet. I don't understand how someone could skim my debit card if I didn't use it yet. Truist is the worst.

Previously BB&T Bank, which was a good fit for personal and business, Truist comes in as a new bank but with a lot of issues, from customer service to online baking to in-person banking. Not once I've been transferred 5, 6 even 7 times when calling about an issue. I am working on personal banking and also on commercial and business accounts as an Administrator. It is a nightmare since the merger from BB&T to Truist. The online banking and management is very confusing and not efficient. In-person banking at the branch close to our office is always short on staff, they do a lot of mistakes, very inefficient.

Absolutely the worst bank ever. I deposited a check online as my initial deposit. They held it for 7 days because it looked suspicious. They had closed my account because I hadn’t deposited it in time but they still accept my check into my closed account. I now have to jump through hoops to get my money back from them I deposited into a closed account.

I opened a checking, savings, CD accounts and a business acct. with Truist. Elem the mgr at Springfield decided to order a check kit for $148 without asking and sent it to wrong address. It has been over 2 months, the man hasn't returned checks and she will not do anything about the situation. She suggested I go through the trouble of closing the acct. and reopening but will not return my calls or deal with the matter. Now I have to file reports with the BBB, SCC and more because of her foolish judgement. This is the worst banking experience I have had in years.

Banked with BB&T now Truist and have an auto loan through them. Wife made a split payment so they decided to apply it how they saw fit and not to my current month's payment. Now they say I am behind by over 800 dollars. We go to a branch and pay it and at the same time the auto loan division TOOK the money from my checking. How is this legal? And they gave me a bad mark on my credit report, wouldn’t reapply my original payment and now giving me a hard time refusing me the 800 plus they took, Never again will I bank with them. I’m pulling all of my accounts.

I use Truist for checking. Might be changing though. Will never go to for a loan or credit card. Must have to make 100,000 a year to be able for them to even think about accepting a person for one. I see why Truist has such a low number of stars. I guess 800 credit score isn't good enough for them.

This has to be the worst financial institution in the US. They prevent customers from submitting and kind of complaint. You must always go through their offshore call center (Philippines?) who can’t speak recognizable English or Spanish. And always either don’t know how to address an issue or aren’t allowed to. They throw up barriers to even the simplest, most basic task like a customer updating personal information. They flat out, simply refuse to allow me to up update info through their mobile app or website. When I try online help, they say I have to call, then their off-shore call center agents insist I must visit a local branch in person. Local branches say they are all understaffed and so they expect customers to set an appointment before visiting. That involves a two week delay. Ask a 100% disabled US veteran I have to ask, isn’t all this illegal? It should be!

I have their mobile app and twice whenever I got a check from another financial institution, the deposit function has not worked. I am too far away from a Truist ATM or bank for it to be convenient to go there on any frequent basis. There isn't even a number to call after hours to get bank info or report a stolen or lost card. Time to look around for another bank!

The customer service and responsiveness is truly horrible. Promises are made about account transfers and/or credit card delivery dates and not keep. The customer service agents are in the Philippines and do not have the resources to address relevant banking issues. This bank is abysmal.

Run...don't walk....away from this bank!! Especially inside if you need any serious help. They have zero helps to give! Shame on this bank for hiring anyone like Lindsey. She's ruthless, doesn't care to understand you or your problems. Numb and dumb in the same breath! Hate this branch, it's horrific to say the least! Run away!!! Last warning.... You'll regret it heavily. Dirty rotten scoundrels. No more. Too bad because this bank was close to home. I'd rather drive across the whole United States and find a new place to trust in. Live and learn, for sure!! Zero stars would fit much better. Smh, pfffft.... Dang thieves anyway. Final warning: go elsewhere while you can.

If you care about your heirs, you should not trust Truist to fulfill their legal financial obligations on any sort of timely basis. My brothers and I have been struggling to close a trust account held by Truist from our father for almost TWO YEARS. From backups in one department or another, glitchy email, or lost paperwork, there has been a constant barrage of excuses for non-action and insincere thank yous for our continued patience. We ran out of patience over a year ago and still they continue to hold onto our father's investments while the economy tanks. You should never ever do business with Truist Trust department. They are completely unresponsive and infuriating to try to deal with. Avoid at all cost.

Review of Truist Bank: Disappointed by Lack of Accountability and Transparency. I’ve never written a negative review of a bank before, but my recent experience with Truist has been extremely frustrating and unacceptable. On March 27, 2025, I deposited funds into my Truist account. The next day, I used Zelle to send those funds out. Then, on March 31, the same amount was somehow made available in my account again — and I was able to send that exact amount a second time using Zelle. That transaction wouldn’t have been possible if the funds weren’t there.

I opened a business checking and savings account with Truist on March 31st. First, they messed up Zelle integration, which took a 55-minute call to resolve. Then they locked me out of my account this morning (Sat, 4/5/25) without notice, claiming fraudulent activity. I only found out because I was trying to log in to the account to fund it. The account has no money in it. And the fraud department is closed on the weekend. That's not good at all. They told me I have to come into a local branch to solve the issue. I live in Brooklyn, NY. There is no local branch. They are telling me that's the only way to fix it. I requested they close the account. They told me they can't do that because it's under a fraud investigation. I have to come into the branch.

As a business owner, I was shocked to discover that my employees are charged $8 to cash checks from my company. Considering how much money I deposit into your bank, this policy seems unfair. Whether they have an account or not shouldn't matter since I do, and the checks are issued by your bank. Additionally, charging $10 for a cashier's check feels excessive. These fees seem like unnecessary charges to your customers, and my guess is that these fees contribute to CEO bonuses and raises. As a result, I'm closing two personal accounts and my business account. To others, beware of banks with such practices—this isn't right.

I closed my accounts at Truist on 11/05/2024 and have called many times to get my funds back (45 minutes each call). I was told by a supervisor that my refund check was sent on 11/21/24 but I never received it. I plan on calling Truist every week about my refund until I am dead or I receive my money back whichever comes first. Truly a very disappointing experience

My experience with the closing process and ongoing administration of my mortgage account has been extremely negative. The issues began with a new loan representative handling his first Truist mortgage loan closing. The process was disorganized and far more stressful than my six previous home purchases with various financial institutions. Ultimately, the process concluded with late funding to our closing, which was both unprofessional and embarrassing.

Truist is giving me issues with a fraud claim. Purchased merchandise over two months ago and the vendor does not respond to emails closed my access to the shopping cart on their site and will not refund my money. The merchant is also not responding to Truist request to refund my money. therefore this is not a dispute but fraud. Truist is trying to say this is a dispute and is not refunding my money in a timely manner. They flat out stole my money so tell me how that is a dispute and not fraud. $152 may not be a lot of money to a lot of people, but it’s a whole lot of money to me and I need my money back. I regret the day I moved my business to Truist, especially since they outsourced to the Philippines.

Contacting your local branch by telephone is pretty much an exercise in futility. As was when I called 2 other branches when I couldn't get through to mine. A call to the main number is still playing the on-hold music, as it was a half hour ago. We moved from NY to VA and I admit, we were spoiled by our Evans Bank. It knows what good customer service is. This outfit should get an award for customer avoidance.

I'd give a zero if I could. Both females were rudely and came out verbally attacking my sister and I. Because I stopped right in front of the atm. I was in the driver's seat of the vehicle, still in drive, my foot on the brake and my sister making a quick deposit (or tried to until a teller and manager started harassing us) at the atm. Haley beat on my SUV window and then put her hand in our faces. These two female employees were aggressive, rude and spoke down to three customers around 11 am on 12/27/2024. We have a witness that says we should push for litigation. We have filed with BBB, CFPB, and spoke with a magistrate.

DO NOT GET THIS BANK. The entire system from the home office to the street level is absolutely the ignorant people I had ever come across. Upon changing my address Truist employees failed to change the address on my debit card, and yes your debit card with them has it own address. It took 3 years, 15 different employees to finally figure out the problem. Listening to them is nonexistent. If ONE would of LISTENED the problem would of been solved on the first call. I have never went out of my way to make an official complaint before, however, I could not sleep thinking that some person would consider doing business with them. So here it is: From top to bottom, front to back, in this company is pathetic. It was the entire business. Another company gone woke and went broke. I highly recommend Tyndall Fed Credit Union!

I would give them a -10 if I could, but I was not given that option. We have been with Suntrust for years and never had an issue. Then we had no choice but to switch to Truist. It has been a disaster. Their 'Bill Pay', which they say is owned by a third party, absolves them of responsibility for that company's fraudulent actions. Bill Pay decided to take two car payments instead of the one I authorized, and I even have a screenshot of the authorization approval number with the amount. There was no clear, definitive answer as to why they did that; they just said I would need to wait two business days to file a grievance and then another five-plus business days for them to reply and/or reimburse.

I accidentally double pay my loan and there is no way you can identify that payment got through. There is no email and no activity list for your recent transaction or payment. And what is worse is that the refund will be process 7 days after they closed my account. Very bad business practice. Very bad application and not user friendly. Customer service is not very helpful and no manager or supervisor available to explain clearly.. Very bad.. Worst at its best..

This is the worst bank ever, I had family and friends telling me to not get account with Truist, God I should've listened. I've disputed transaction from my account for over 1k dollars. Banker tells me ip address shows it's me, lol. I asked for the ip address and whatever other proof they have but they refused to show me.

Beware: if you let your Truist CD auto-renew at their "standard" renewal rate (currently posted at the Truist website at .05%, or 1/20th of 1 percent), you will allow Truist to keep almost all of the interest that should be going to you. In my case, if today's rates were to remain steady until my renewal date, Truist would get 98.9% of the $10,500 interest I should earn; instead I'll get just $117. Truist's notification letter told me that if I do not call in to make changes during my 10-day "grace period" starting the maturation date, the CD will auto-renew at their "standard" rate. So if you are too busy or trusting to call in and make a new deal, your auto-renewal will be for just 1 percent what you should get with a fair market rate (Truist would keep your other 99%).

Opened a new account Nov 18, 2024. Four debit cards have been mailed out to the wrong address that they can't seem to get right and they tried to charge me $30 rush fee, but couldn't because the system will not allow a rush on updated address (for the 5th time, now). I have no access to my funds now, but will definitely close these accounts Monday.