Truist Reviews

So I got a $20k loan. I deposited into account. After it cleared went to withdraw cash. Bank lock account then closed it. When I call says balance still there and will be mailed. Been 2 months and still haven’t got my money. Call bank. Nobody can explain just say once account is closed I will get balance in a check. DO NOT BANK WITH THIS BANK AND SOMETHING NEED TO BE DONE.

I have been banking with Suntrust since I moved to Florida in 2010. They are excellent! Their fraud protection is amazing. Both times my credit card was fraudulently used, they somehow knew and texted me immediately asking if it was me who made the charges. When they found out it was not me, they immediately shut the card off and returned my money. Very happy.

I have a Home Equity Line with Suntrust Bank. I sustained roof damage during a hurricane and some subsequent interior damage. I settled with the insurance company for an amount not much more than the cost to replace my roof. The check was given to Suntrust January 9, 2020. I contracted with a roofer to replace the roof. After many frustrating calls I finally received enough for the deposit. The roof replacement was started and when the second payment was due per my contract the mortgage required an inspection.

I went to check our accounts online, we have 3, one is my business account nothing was there. I called Suntrust, they said, “Let me see what’s going on.” Apparently Suntrust/BB&T now Truist decided to freeze all our bank accounts and close them, without notifying us‼️ And we have no access to our money. We have had some fraudulent charges over the years, restaurants or gaming charges that weren’t ours, nothing big, but all I was told was Suntrust decided to “sever the relationship“ which is all I’m told, & no one will or can tell me why?? That’s all they told me, no reason, no one will give a reason or explanation. So, they are holding our money hostage, we can’t get to it, and we weren’t notified.

I opened an account on-line and funded $5000. SunTrust then closed my account without explanation and stole my $5000 deposit. They claim on two occasions that they sent a check. But a check was never generated.

92 year old very upset aunt who said her bank account was being moved to Dahlonega, Georgia. I decided to call my bank to check and the lady I talked to had no clue about any of it. She said she was happy I called and told her. She checked with her superior and came back and said my account was being sent to Dahlonega, Ga. I told her I did not want that to happen and did not want my bank to be out of state. She said there was no opt out.

Opened a new account on line in July 2020. Made a deposit and set up direct deposit from my work. Received a call from local branch to come in with additional documentation to prevent my account from being closed. Set the appointment for a Friday, just a couple of days after initial phone call. In the mean time, my atm card arrives with a separate letter containing my PIN number. Friday comes I go to branch, give my social security card and driver’s licenses and sign all appropriate documents. Sent on my merry way.

Suntrust has stolen upwards of $100,000 without notice out of my accounts and has told me that the accounts are indefinitely frozen. This was in April. Nothing has been resolved and they will not work with me to resolve the issue! I call every day and try to get more information out of them but they won’t give me anything. This company needs to be taken down.

So this banker from the Suntrust on Main Street in College Park Georgia kept calling me about being pre approved for a home loan. So finally she sent the application to my email. I started the application but did not finish or submit it. I got a letter in the mail today saying that I was denied. They checked my credit on an incomplete application that was never submitted. These people do what they want to do with no respect for their clients. No one ever called to see why the application was unfinished. They just took it upon themselves to process it. We actually decided to wait until we build more credit.

I had an outstanding loan balance always paid on time and decided to use their Corona Virus Relief payment deferral allowing 3 months to suspend payments. Two months into this deferral I paid off the balance which listed at over $3,000.00 more than the payoff amount listed at the time I made my last on-time payment 2 months ago. With my loan now paid off SunTrust no longer allows any access to view the loan payment history, payoff documentation, or anything else I need to remove their name as Lien Holder. They completely closed my access to this account since it was the only service I used with Suntrust...

Suntrust stole all of my money and my kids' money. One day I get a large deposit, the very next day they closed all of my accounts and had no reason. I read a lot of the reviews on here and seen that they've done this to many people. Go to Consumer Finance and make a complaint...** or **. Oh, The President of Suntrust Email is - **. His Executive Sec number is Kathy **. The more the better chance we have for a refund!!!!

This is post to warn people to not do business with SunTrust Bank (Now Truist). They will take your money for erroneous fees. Get this, I had $1755.00 in my account and a $212.00 and they hit me for an $36.00 overdraft fee and if you subtract all the items going through my account including the overdraft fee the remaining balance was $19.41, that including them taking the overdraft fee on $36.00 and all my withdrawals for bills. And trying to get them to remove it is impossible. They said that I had a negative balance even though after subtracting all debits the remain balance was $19.41 so you have been warned, do not Bank with Suntrust now Truist or you will regret it. And I have been a customer for 10 year and never had a problem, now they are re-ordering you debits to maximize overdraft fees, taking overdraft fees for no reason, and trying to get to back is impossible.

I opened A checking and business account. They close the account on June 5. They have my money over $7000, and told me that the fraud department was investigating. Danesha ask for documentation, I sent it and they still refuse to give me my money. I’ve contacted Danesha ** and she is a joke. She keeps saying that she is the highest level. She doesn’t have a boss. I’ve contacted a lawyer. I’ve contacted BBB. I have contact FDIC. This company needs to not only be shut down but investigated. They they are thieves and this is illegal. Stay far away from SUNTRUST BANK!

Over a month ago Suntrust closed my account and still hasn’t given a reason. I was promised my $8000 by last Friday and nothing. I called today and they didn’t know why or how long it would take. They have no idea when or if they will give me my money. Meanwhile, they are making interest on it. I have written to the securities and exchange commission today but hopefully they can help. Avoid this bank and BB&T since they are now one.

Worse experience with this bank is awful that in the middle of this pandemic these people place holds in checks for up to 2 weeks and customers services is a joke. Can be holding people's money for no reason.

I have been a Suntrust customer for quite some time. I had three accounts: checking, money market and CD account. Recently, I overdraft my account and in the midst of me moving money from one banking institution to Suntrust. I called Suntrust and spoke to a representative and explained my situation. She advised me to wait until the item posted before taking care of the overdraft fees. When I went online to view my account the next day, my account was unavailable because Suntrust decided to close it. I have over $10k in my CD account, so why would Suntrust close an account over a measly few hundred dollars. I am so disgusted with Suntrust and I plan to cut all ties with this horrible so called Bank.

Unfortunately I am having problems with this bank, 14 days ago I blocked my account, I contacted them and told me that the bank no longer wanted me as a customer, I asked them why and answered me that they are not obliged to inform me why, today 06/02/2020 went to the branch to close my business account and a man with very bad will told me that he would close both accounts, after 20 minutes of waiting he told me that he could not give me the cash but a check, then another 15 minutes he came back and told me that the check would give me because the bank has to send it to my home, I asked why and he told me that it is company policy, and I said, "Because then you told me you were going to give it to me a check?" Insisted on company policy.

I tried logging into my online mobile banking from Suntrust. After trying several times and then trying to log onto my account from a computer, I still couldn’t see my transactions or balance on my accounts. I contacted customer service gave the lady I spoke with a explanation of the issue I was having. She transferred me to tech support for online banking. After speaking to a representative. She informed me that my accounts had been closed due to fraudulent activity, and that I was being investigated by the FBI. I’m like are you kidding me?? I explained to her that my Unemployment Checks were going to my savings account and it clearly stated Georgia Department of Labor. I asked if I could go to a branch to withdraw my funds, she told me that all withdrawals and debits have been suspended.

Unfortunately I have been the victim of fraudulent activity using my debit card via a third party app. I contacted Suntrust within 24 hours of the fraud withdrawals (because GOD FORBID their fraud department actually identify fraud on their own!). A "claim" was opened to investigate and my claim was denied. Now I am on the hook for over $1000! No one spoke to me during this sham of an investigation and I need to wait to receive the "documentation" for whatever farce they conducted. SHAME ON SUNTRUST - your fraud department is a joke as it doesn't catch anything and even when your customer (of OVER 20 years!) contacts you within 24 hours to alert you to the fraud, you do NOTHING to protect or advocate for the victim. No instead you victimize them again by conducting a faux investigation, denying their claim and leaving them to fend for themselves during a global pandemic with >$1,000 stolen from their checking account.

Do not trust any of these companies!!!! They are thieves. Once you open an account, make your starting deposits and they clear...they close your account give a bogus story and keep your money!!! All of a sudden your access is revoked on all platforms and your money held hostage. These companies and affiliated brands should be charged with federal crimes! I lost just under $300 but have read reports of account loss of up to $70k. Stay far away from these thieves. They are criminals!!!

I opened a business account and deposited funds for some reason unknown to myself the felt the checks was fraudulent. However, the funds cleared the account and the vendor deposit yet another amount. They decided to close my account. The vendor attempted to dispute the check written as per the Suntrust rep and was advised from her bank that this is not a fraudulent check so it is active, please advise Suntrust. We did advise Suntrust and they told us that they will send the check back to me in 15 business days. It is now 45 business days and the account is on hold no refund and no answers. The worst bank ever. Sadly, due to Covid-19 I have not been able to make it to a physical bank. When good people give them business and they treat the wrong ones with disrespect.

So I been waiting to get approved for my small business PPP loan and once I do Suntrust clears it soon. I use some funds. Three days later went to go use more funds. Boom they closed my account for no reason and I been two weeks fighting for my money. They haven’t sent me my funds on this account and from what I can see I’m not the only one. They want to recycle my money and hold my money for hostage when times like this is beyond hard for my falling business! I may be out of luck now and my business may flop even harder. Thank you SUNTRUST!

I put in a claim through Suntrust for fraudulent charges that was placed on my account from Lyft. I own my own vehicle. My claim was denied because even though I was placed on bedrest and did not notice.

If I could give zero stars I would! I was discriminated against, I am currently being falsely accused of committing fraud while I was trying to diversify my bank portfolio! They closed my accounts without any notification, it has been 2 weeks and I have yet to receive a written notice on why my accounts were closed and they are wrongfully holding my funds and refusing to release them to me violating Regulation CC. Filing complaint with the FDIC.

I'm a small business owner trying to survive in the time of COVID-19. A few amazing team-members and I have been working several unpaid hours on a mission to help IT displaced and furloughed workers get back to work to care for their families. Why just IT? My husband was an IT worker for 15 years until he was diagnosed in 2017 at 35 years old with stage 4 pancreatic cancer; he passed just 8 months later. So I know this could have easily been our family affected. He gave so much back to his team and I wanted to do the same.

Every time I want to do online banking it's usually down for maintenance or for some other reason. It's not only me. Many people that I know has the same issues with SunTrust. If this persists I'm going to go to another bank. This is 2020. This isn't brain surgery to correct these issues. Very dissatisfied.

Due to Covid-19 pandemic, I requested a Forbearance Plan with my mortgage Suntrust. They offered me a six-month free of payment. I received a letter informing me that my next payment is due in October, but I am responsible to pay all past due amounts on the account. Needless to say this is not an option, so I am trying EVERYDAY to contact Suntrust to cancel my request. No one answers the phone on the letter. The wait time is EIGHT hours and they ask or your phone number saying they will call you (and never called). Or the email on the letter. I decided to login in my account to make a payment, and the system does not allow me to pay. It prompt to a message to call Customer Service. What else can I do?

They sold my 89 year dad a CD for two years. He thought he was getting 1% and it turned out the cd was 1/10 of one percent. Nobody in their right mind would buy a CD for two years for 1/10 of ten percent. They substituted .10 instead of 1.0 to take advantage of a senior! The branch is Timonium Maryland. A very unscrupulous group of people!

So, my employer direct deposited my paycheck on Friday and Suntrust can't locate where my paycheck is and asked me to contact my payroll. I did and my payroll gave suntrust the details where they sent the money to but Suntrust claimed they did not receive the check from my job payroll and my mortgage is due tomorrow 5/1/2020. I have been waiting and contacting the payroll and Suntrust back to back without no solutions. Where is my paycheck at???? I have been talking to 10 different customer service and none of them can help but asking the same questions over and over again.

We’re a small business...we’ve been banking with Suntrust for 30+ years. We have been virtually ignored for a PPP loan. There was a list to apply, and we were on it early. My officer was far too busy getting money for much bigger companies (she said this to my business partner). We couldn’t even get in touch with her, aside from automated email responses, until they had closed the applications. I should have known...we’ve had at least 20 different officers as staff was shuffled over the past 10 years. I’d call with an issue only to find that our officer was no longer with Suntrust. Never were we automatically assigned a new one, until we called. We’ve had this one for a few years, but it didn’t do us a bit of good. She offered to file a complaint for us as we should have had the chance to apply...like that’s going to be at all helpful. Meanwhile, I’ve had to furlough staff. They aren’t having much luck getting any payments out of Florida Unemployment.

In the midst of the Pandemic, as we, who are unemployed, as everyone in my household is at this time, I managed to get my funds together to send SunTrust my mortgage payment on time. I called them and paid them with electronic check. I got Confirmation number, etc.. It's been 2 weeks now and after calling them 8 times and waiting up to 3 hours to speak to someone, my payment has not posted. I have tried and tried and cannot speak to no one. They NEVER return my calls after selecting the option to be called back. I was forced to send another payment to ensure I don't get a late charge and damages my beautiful credit I have worked for 30 years to build up. Yes, not boasting, but 833 is nothing easy to come by and these jerks just keep holding my payment hostage and now I have to make sure I always have an extra $2000 available in my checking account because I have no idea when the incompetent morons will decide to post it.

Suntrust will not protect you from fraud....someone committed fraud against my account for 1999.90 and Suntrust did not help me to get that back? What good is a bank if they don’t protect your cash in a checking account??? I do not recommend this ** bank. Period...hey do not back up or protect you if someone commits fraud against your checking account! I’m done with this untrustworthy bank.

Have had the account for about 3 months. I tried depositing a check from my work, at which point they randomly decided to close my account. They said I violated the agreement, but would not specify exactly how. I haven't done anything abnormal, don't owe anyone any money, and this check came from my job. Just like all my other checks. Literally the worst bank. Now I have to wait a full MONTH to receive my money back. I don't know how I'm going to make it a month with no money. They did something similar to me about 20 years ago, too. I decided to switch to them from Wells Fargo after seeing all the corrupt things about them. Legitimately the worst experience I've ever had with any business, bank or not. Do not bank here. This isn't an isolated case.

TI have been pleased in general with SunTrust but this PPP opportunity was completely rigged against small businesses such as myself. They even sent a ridiculous "fix this" note as an excuse to delay me--even though the information was all there. I'm pissed this bank, along with others, rigged what should have been a fair way for all businesses to benefit in this crisis. Looking to join a class action lawsuit against them for this behavior.

First I called bank manager and asked what I should do. He told me go online. I filled out my PPP loan Sat night on the computer. When finished it showed nowhere to upload it so I thought no big deal. I printed it to take to the bank. Took it to the bank and they advised me to email it to an address they gave me. Did it as soon as I got home. Thurs received an email back stating that is not where to send it. They do not accept applications. Same address the bank gave me. I then tried to drop it off at bank and they informed me they were already at their limit. Meanwhile they ran me around and wasted my time for a little over a week. My spouse took his to a different bank 2 days after I filled mine out and was approved. As soon as this is over I am pulling my accounts. Not Happy.

When the PPP Loan during this Covid 19 crises was announced, Suntrust Bank was slow out of the gates for its customers, even as other banks moved swiftly in open their portals for their customers to apply. Suntrust dickered. I find out today that all the funds are gone. I called into the the bank' customer service line, and the agent gave me nothing, except the scripted remarks she was given. I can say so much more in detailed to outline the incompetent way this bank as performed thus far, but suffice it to say, they dropped the ball royally. And their level of performance for their customers will come out publicly--in time. But right now, I, as small business owner, has been HURT by my bank.

I have had accounts with SunTrust for over two decades, and throughout the years I have found their customer service to be consistently lacking. Now this bank is called “Truist,” meaning that they put the customer’s interests before their own, or as they claim conduct business with the “unselfish concern for the welfare of others.” I've found in dealing with this bank that this statement couldn’t be farther from the truth.

Every time I ask to remember my computer but they don't. Opened an account but they lied and didn't pay me the reward. It's like they are trying to find a reason not to pay you. Closed it, then I received another letter in couple months. So I opened another account with them. Then they sent me a letter saying that I am not eligible for the offer $300 because I have closed my account within the last 180 days, then why did you send me the letter and offer you **???

Extremely slow web presence; pages sometimes take five minutes to load during normal business hours, if they load at all and you don't get a "not available" message and have to start all over again. Almost impossible to find and access some functions, such as changing autopay settings (never did find them). I gave up and called the main customer service number, and after spending quite a while going through their voice menu, the recording said that the number was no longer in service! I tried three times with the same results. Finally called the technical support line, where my request was taken care of. Suntrust clearly doesn't care about usability or their infrastructure. I hope that Truist shakes some things up there since the acquisition because I've never had such bad experiences or wasted so much with any other entity since I started with Suntrust five years ago.

This Bank freezed my Credit Card so that I can't use it during the Covid Pandemic, and they closed all the Bank locations in my area, unlike other Bank companies. Thanks Suntrust, for caring about those in need.

Stay away from Suntrust Bank. Just opened up an account this week with them because I wanted the Delta Skymiles debit card. The very next day I went to log in to my account to find it restricted. Called the 800 tele number and finally after being on hold exactly 1 hour and 41 minutes the lady told me that suntrust decided not to do business with me. Could not give me a reason except that it was their "Loss department??" and by the way they still sent me the debit card only to be cut up and trashed. I work in customer service for a major airline and this bank absolutely should not be in business. Beware! Please please stay away!!!! Do not do business with suntrust bank or you're screwed up the you know what!

I have a negative balance (they owe me) and yet I've been on with fraud prevention 3 times today as they wont allow me to use my card... they keep denying me. I have been escalated up the ladder to manager after manager. They don't find it amusing when I say they should instead deny my mortgage payment or my HELOC payment from me to them instead.. Worst bank ever. This is why I left them for checking and savings and am refinancing to get the hell away from them completely. I would rather pay a fee to another bank than have them pay me to bank with them. Also, I am still on the phone with them now after over an hour and the denial was me trying to buy lunch. Needless to say I am starving and still on hold.

Updated on 03/26/2020: Follow-up. SunTrust said if I get proof of funding take it to branch where deposited and they can lift hold. I called branch and got nowhere. Supervisor to call back. Guess what? No call. Hold delayed processing, caused IFC, never late on my car payments, now late and can't pay it because they are holding $5100 for a week after clearance. Had account for month, autopay of my income, opened with 1500 cash. Check was from reputable retirement account through Fidelity. WTH?

I’m sorry to have to write a negative review at such a crucial time in everyone’s lives as a result of the coronavirus pandemic. I called Suntrust last week and was told to call back today to speak with someone about my auto loan since it’s not due till 4/25. I’m on the phone now and have. Even holding for 58 minutes. It’s not the hold that’s even bothering me, I understand the long wait times however I keep getting transferred to different departments and every time the representative tells me I’ve reached the wrong department and asks if I want the direct line that happens to be the exact same number I dialed initially.

I am Power-of-Attorney for my 90 years-old father and helping out with the banking & financial work for him and his memory-fading-fast wife as they age and move out of Florida. I am also a CPA and comfortable handling money and multiple accounts. I have never found a bank so obtuse and unable/unwilling to serve its clients (them/me) as I continue to try to get my father's money to a different bank that will serve him better.

Let me be clear, Suntrust supports thieves! I have called their company multiple times reporting the thefts. They refuse to listen. Don’t use them. They will support thieves who steal from honest people. Tonight I have been on hold for over 3 & 1/2 hrs just trying to give them the police case #. Don’t walk. Run from SunTrust!!!

SunTrust has the worst customer service. They do not care about their customers. Their staff is horrible at giving accurate information, and they contradict what they say. I will no longer be banking with them anymore.

After coming here and seeing reviews of similar accounts being open like the one in my name, I'm beginning to wonder if maybe a Suntrust employee didn't open the account to meet sales goals. I received a letter from SunTrust saying that I opened an account. I never opened an account with them. The letter I received included checks with an account number. I called to find out what was going on. The person on the phone said that the account in my name was closed by their fraud department. I asked for details and they did confirm that the email address on the account was not mine, but per policy, she was unable to provide me details on "my account". She offered to send me to the fraud department who could provide further details.

I received a letter from SunTrust saying that I opened an account. I never opened an account with them. I called to find out what was going on. The person on the phone said that the account in my name was closed. Do not TRUST this Company.

I opened a checking and a savings account with this bank. I find it a checking account with $50 on open it to days after I did a mobile check deposit for $136.59. Few days after that I was notified all my banking understatement that my account had been closed for a fraudulent activity and nothing was frozen about my money that I deposited the money was legitimate real. I live in the United States so I don’t understand how it could be fraudulent. I called customer service for the last week or so not getting any information.

Please help make Suntrust release my money!!! From the beginning: I have been a Suntrust customer for the last 3 years, my seventeen year old daughter has had her account for the past year. During this time, I have had my payroll and taxes direct deposited regularly. I was locked out my online account without warning on Monday 2/24, thinking it was a technical error I decided to call (800) 786-8787. After being on hold and transferred several times and the various representatives going back and forth with my accounts being under investigation to my accounts being closed. Finally a “supervisor” said my accounts were being close based on Suntrust’s policy to terminate any relationship at any time. Like how is this even possible?

Silver Spring was helpful. I explained what happened at another branch of Suntrust, court documents, Greenbelt. How the the lady told me, if I did not want to wait from the branch Manager I can take it to another branch. And she was not nice about it. I asked for a HQ phone number. I called when I got home and was given the silver spring number. The silver spring office told me to bring in my documents, copies will be sent to their lawyers and I will get a response. I can live with that.

After opening an account in branch on Feb 11, 2020 I deposited a 4K insurance check into the account. Check cleared and just say that there a week later I received another check from insurance for 100.88 which I also went into branch to deposit. The next day I couldn’t log in to account. Go to the bank to find out account was closed the previous day after I deposited the check for 100.88. I am now stranded in another state with my kids and no money and Suntrust is refusing to release my money. They can’t give me a reason for closure and keep giving me the runaround. I haven’t even received the debit card from suntrust so I have never made any purchases. Money was just sitting until I found a new car. I’m highly upset and disappointed. I want my 4100$ and I will never do business here again. I will be escalating up to the highest power I can find and will be reviewing your banking on every site possible!

Worst bank ever. Someone in Beijing used my card ($125) and I reported fraud. They block the card and tell me they will send another. A few days later I find my account cleaned out ($2700!) by individuals using THE REPLACEMENT CARD NOT YET RECEIVED IN THE MAIL BY MYSELF. I report this new fraud and after two weeks they deny the claim. I now have to take the loss. I am absolutely STUNNED. Switching banks as quickly as possible.

Extremely long hold time on the deposit of a CASHIER'S CHECK with no reason other than vague accusations of "possible fraudulent activity" but refusal to provide their so-called evidence...not surprising, since there IS no evidence, just BS. Hold time beyond the norm is affecting the outcome of a business matter. Representative refused to provide any explanation or offer possible solutions and interrupted me constantly. Tried to speak to branch manager, was told to call legal department. Tried to call legal department, was told to call 800 number. Tried to call 800 number, was told to call branch manager. Have been with SunTrust for over 20 years. Will be closing our accounts ASAP. What a shady outfit.

My elderly mother has a safe deposit box at SunTrust by Boynton beach and Military trail. I went to visit her from NY on Wednesday 2/5/20 and spoke with the manager Ms. **. I told her that my mother could not locate her key and my mom requested that they drill the box because there were important documents related to my deceased dad that she and myself needed to view. Ms. ** told us that she would open the box on Monday 2/10/20 at 9am. When I got there she said the locksmith would not be available until after my departure on 2/12/20. That is absolutely bogus, insane and unprofessional. Worst bank experience ever!!!

I open a account with SunTrust bank at the branch on January 15th 2020. I received email saying that welcome to SunTrust banking online. Not even two days after I open the account they blocked my online access and I can't even log in into my account. I called SunTrust bank to find out why I can't logged into my account. The rep told me my account was being closed for no reason. I asked the rep to speak to Supervisor and the supervisor couldn't even tell me why my account was being. They say they have right to closed your account with notify you about your account being closed. I told the supervisor I needed answer to why my account was being closed. He couldn't even help me. SunTrust bank is the worst bank ever. They don't even tell people why they account being closed. Warning. Stay away from SunTrust and Bb&t bank because they need to investigate by Better Business Bureau.

Updated on 02/04/2020: I opened an account online, Suntrust then blocked access to my account and I couldn't sign in. When I called to find out why, three different representatives said they had closed my account and told me I could never open one with them, and I would be getting a letter describing why. Then Suntrust sent me a debit card and said funds were available. Right after Suntrust said the account was closed, I notified my other bank and told them not to allow Suntrust to draft any money from my account. Today I get two letters in the mail, one for the checking account I had hoped to open, one for savings, telling me I owe them $25.00 in overdraft fees on an account that THEY cancelled. I am beyond baffled. The conduct of this bank in its customer relations and accounting practices raises many questions.

I had a checking account with Suntrust for over 20 years without any complaints or concerns but last year around Dec 2019 I received a letter informing me that my account would be closed without an explanation, I am aware that sunTrust recently merged with another bank. The letter stated the account would be closed Feb 5, 2020 but was actually closed a week after I received the letter. I have never experienced such horrible treatment. I was unable to withdraw any of my money or access my online account. As a disabled veteran this has caused me undue stress trying to find other means of paying my bills while my money is inaccessible.

I opened an account 1/8/2020. I deposited two payroll checks 1/22/2020. A day later, I noticed it stated 'HOLD' on the online banking system. I called customer service and was a hold was placed on my PAYCHECKS because the account was opened within the past thirty days and there was nothing to be done about it. I was livid and demanded to be transferred to a supervisor. The only response was the general "I understand your frustration, but unfortunately..". This went on for two days. Also, one day at work I received a call from a lady out of Atlanta from Suntrust's Fraud Inspection department requesting to speak to someone about my payroll check. My boss was out of town, so this phone call did NOTHING. I called customer service back and asked a representative if an email from my boss who signed the check would suffice. He told me, "even with his verification, the hold will still be released on 1/30/2020.

Since I open this account it has been a nightmare. My bf account which is joint with me. They have hit him with 2 transactions of 150 each. Both fraud. We call they cancel his card. Keep in mind it takes around 10 days to receive your card. So funds are on hold for 5 business days. For someone that lives pay check to paycheck this is horrible. Then on my side every 3rd transaction I make with my debit card is lock but I'm flagged. I left a half decent bank for this living of the dead nightmare of a bank.

I received at home a postal mail stating a 2.5% annual interest rate for a deposit over $10000 and an incentive of $300 if the account was maintained with a monthly direct deposit for a period of three months. After following all the steps as instructed by the customer service agent, three months later I was back, the customer service agent has been dismissed, no one knew about the offer, I presented the mailing again, however, it was denied, amnesia was the common element. DO NOT RECOMMEND THIS BANK, STAY AWAY!

I’m very disgusted with how Suntrust treated me. I am A Single mom and work hard for my money. I was working two jobs to provide for my son and had 4 direct deposit been deposited in my account. After two years I never reported fraudulent activities until I was rob, I reported it immediately to Suntrust that my card was used and showed my police report. They denied my claims and a week later told me my account will be closed so basically the thief got away with stealing my money and I had to pay for it and my account is closed. I am more than hurt. I know it’s other banks but I trusted Suntrust. Please be careful when banking with them.

I have been a customer at Suntrust for years. Within several months that ATM will not let you make a deposit. I work third shift and making a deposit at two a.m is normal for me. I am forced to do banking inside during hours I normally sleep. I have no use for them anymore because I cannot do a simple transaction anymore. I am going to talk to other banks and transfer my bank accounts and mortgage somewhere else. I live in Chattanooga Tennessee and both the atm in Gunbarrel and Shallowford roads will not let you make a deposit. Horrible bank.

Several months ago my 15 year old daughter did something that caused Suntrust to terminate her banking privileges. I went to the local branch manager and asked what she had done. She refused to give me any information about what had happened and had no people skills whatsoever. I'm the parent and won't give info to a parent. Went to Vystar... Completely different environment.

I had an overdraft for $26 so I transferred $30 into my account to cover the fees. Woke up and still got a charge for overdraft fee, I guess that my account was charged a few more dollars later on in the day due their online system not being updated with my accounts pending transactions, which is the only reason why people use online nowadays, otherwise, what's the point? When calling to get the fee reversed because my account was in good standing within 12 hours, I was told that I SHOULD BE USING A CHECK REGISTER?! I am sorry but it's 2020 and I have never written a check in my life because everything is done online and the only point to trusting online banking is so that people can maintain their money correctly and not have their hard earned money taken from people.

I recently opened an account with Suntrust bank in Deltona, Florida. For several days my card was being declined for purchases. I decided to go directly to the branch in my area where I was informed my bank account had been closed due to a determination of fraud. The rep could not give me any information and instructed me to wait for a letter which would specify the reason for closing the account. It took 2 weeks to get my money in a check along with a letter stating they were not legally obligated to divulge to me the specific reason for the decision. I believe it's within my rights to know the source and cause for this accusation of fraud. I'm now forced to acquire legal representation.

Please do not bank with SunTrust/BBT. They think they are perfect. They don't care about the customer. All they want to do is line their pockets. We opened up a savings and checking account with them, my husband and I had 2 direct deposit coming in to the account. I also had my life insurance on auto pay set up and they closed my account without notice. Now we have no money to pay our bills. No one will tell is why they did this. If we hadn't went to go make a deposit using our debit cards that day we would have never known this was happening. I'm surprised they stopped us from depositing money seeing how they seem to be stealing money from customers.

I do not recommend Suntrust! I have banked with for 28 years and had horrible experience today at the location on Kempsville rd. I wanted to deposit two business checks in my personal Acct which I have done numerous times. I was advised that I would be charged $12.50 for depositing checks in my business name to my personal account. These accounts are both in my name only, so I am getting penalized for making a deposit now. That is the most ridiculous thing I have heard. I said I am thinking about closing my five accounts with them and was told okay. They don’t want my loyalty or any customers.

My mother, who is visiting, wanted to cash her own bank check for $200 against my Sun Trust account. This is a common banking practice based on good trust since my Sun Trust account had the funds to cover her check. Sun Trust processed the transaction incorrectly and took $200 from my account as well as taking $200 from my mother's bank. The withdrawal never should have touched my account balance. When I received my bank statement it showed a $200 cash withdrawal for that day which I never received. I confronted the bank manager and I was told that there was nothing he could do and that I would have to file a complaint to have the video camera feeds for that day reviewed to prove that I never received the money.

I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account. Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I payed manually. I have never in my life been late on a bill.

Diamond ** at the Pine Cone Road branch in Palm Coast Florida deserves special recognition for ALWAYS being friendly helpful and fast with all of my banking business. She turns a mundane act of business into a truly pleasurable experience!

Do not trust these people! I recently paid off the installment loan here through a 3rd party. By the time I received the check from them to forward to SunTrust, I could see there would be an overpayment in the amount of $300+. I never received a refund. When I called them, they told me that the amount was LESS than the amount owed! I could not prove it as when I tried to log into my account, it had already been removed!!!! Unbelievably shady outfit.

Suntrust Bank and a manager Linette **. Do not trust them with your money. We opened a new checking account and had 300k wired into it. The next day they froze the account without warning or notice. Now 2 checks came back labeled frozen account. Then a few days later they closed the account. Called the manager Linette who opened the account over a dozen times with no return call. Called customer service over 50 times with a different excuse every time. I received a letter in the mail stating I requested to close the account. I never did such a thing and if I did give me my money. Then a customer service rep stated human error by the person who opened the account. That was their own branch manager!!!

I have an account at Suntrust, I go to cash my check. Lady told me she couldn’t cash it that I had to deposit it and then I could use the money the next day. Fine I did that. I go the next day to get money out my account, lady tell me my check won’t be deposited until day after Christmas. This check is how I was going to get my children Christmas presents. If she would of told me it was going to take this long I would of simply went to Amscot. Now I have to tell my children they will not be getting Christmas presents. I will be closing my account and I will never bank with suntrust again.

This is the worst bank ever! They love to put holds for an entire week whenever you deposit a check. I deposited my Christmas bonus yesterday with a teller and I was told I would have my funds available in 24 hours. Today I checked online and they put a hold until December 24. Seriously??? This is a Christmas bonus!!! I will close my account as soon as possible. This was a tremendous bad decision.

This is an accurate acct of how we bank. We are a fairly small but growing business. We opened our acct in 2017. Now here we are just shy of 2020. Now since there is no longer a Suntrust in Texas, due to hurricane Harvey, we transfer most of our monies from our personal acct to suntrust. HOWEVER this is not a good practice when trying to show how much your company makes on a monthly basis. So, at this point we have decided to mail in our customers checks for deposit. 1st check they lost, ok accidents happen. No big deal.

I have been with SunTrust for 13 years & lately it has been one of the most horrible banks to bank with. There is a delay in how the back post debits and it isn't accurate. For an individual that has a hard time financially there are constant mishaps, such as, transferring money without permission and not even apologizing.

About a month ago I opened a checking account online so that I could have direct deposit. Ever since my first check was deposited (2 checks were deposited) I am yet to receive any funds. They closed my account and told me I would receive a check in the mail in 7-10 business days. That was over 15 business days ago.

Not even a star???? This is the WORST BANK EVER. Do Not trust your money to this Bank. They will make your life miserable.. Client since September. Getting ready to Close my account on Monday. Can't wait!

I have been a customer of Suntrust for over 15 years. I had a car loan which automatic payments were paid through my Suntrust account. I moved out of State and continued to use my Suntrust Account to make my month car payments. When I traded in my vehicle, I contacted Suntrust Customer Service to close my account as I live in a State does that not have a Suntrust Bank. I was at no time informed that I had to close out the automatic payments, if I was informed I would have done that as well. The following month my closed account was forced open to make the car payment, which left the account in an overdraft. When I visited my local Suntrust branch, they put me in touch with Customer Service. I spent the next 3 hours at the branch and spoke with 6 different people and still no resolution. I attempted to speak with the Branch Manager, but she was not available.

I went to Suntrust today to make a $60.00 cash deposit into my father's account. I took cash so it would post immediately and keep him from being overdrawn. I was asked if I was on the account and told him no. He informed me that Suntrust does not take cash deposits unless you are on the account. What? He blamed it on laundering problems. It was $60.00! He said I could write a check, which I don't carry around anymore since I hardly use them. I told him that I would go back to my bank and get a cashiers check since I did not want to make my disabled elderly father come to the bank. He finally took it and said it would just be one time. My father has been very loyal to Suntrust/previously American National for my entire life...I will advise him to change banks immediately.

This bank will hold your funds and the manager at the local banks do nothing but tell you to go home and make phone calls. Holding my funds for over two months now. Putting me in great financial problems. The bank in Harrisonburg Virginia will do nothing. Lazy manager.

SunTrust bank has charged me 175 overdraft fees in my last 12 months of banking with them, regularly restructuring the pending charges to charge sometimes 15 overdrafts for a 99cent charge. Customer service reads a script and will not accept anything you say. I was given a vile nickname in my local branches for my spending habits. I did finally find a branch manager who was very helpful at first. She went as far to refund all charges however she was stopped by the top brass and her job was threatened, I went to see her and she would not look at me, she slumped away in shame as she shrugged her shoulders and said, "I'm so sorry."

I have had Suntrust accounts for years and I have had a Suntrust car loan for almost two years. I called to see if I could defer my Dec. car payment so that I could buy both of my sons' mattresses and the lady said that they don't defer payments for that! After denying me she went on to verify my personal information as I had just been approved. I'm so disappointed and just think how my sons will feel after I tell them that I can't get them mattresses! This makes me definitely feel that Suntrust doesn't care about their customers one bit!! I hope I can find a bank that cares about their customers and refinance my car as soon as possible.

I tried to deposit a check in the ATM and it suddenly froze and shut down with my card locked inside. It was Sunday morning. It took me forever to get someone on the phone. When she asked if she could put me on hold I said, "Please don’t hang up on me because It took me so long to get you on the phone." She said not to worry but if she did disconnect me she’d call me back.

My daughter has been a Suntrust business account holder for approximately 3 years. During this time she has had to pay overdraft fees. Some of the fees I feel were excessive. For example, Suntrust will list a series of checks as cleared and then later on say the checks did not clear and go in and overdraft items that come in later saying that there was an insufficient balance. Unfortunately when she revisited the page that showed them clearing, Suntrust has changed the information. I believe that Suntrust is making the consumer pay when Suntrust has to pay when accounts are illegally accessed or other things.

I opened a account with Suntrust, because of relocation. I deposited a total of 1200 in cash and then "paid" my rent in the Cozy app that my landlord has us using. I set up rent payment and then 1 day later kept trying to log onto mobile app and it kept saying service unavailable, so I finally called the bank and they said my acct is being shut down due to Suntrust rules and regulations. They would not give me a reason. So my 1200 dollars is locked and my rent is due today. They said they will only send it in a check within 5 to 7 business days!!! They told me that the bank had no obligations of warning acct shut down.

I'm a cancer patient at this time and medicines are constantly having to be refilled. Had done a light side job to earn some money to pay for a refill I badly needed. They don't miss a dose kind. Well, was paid in check, the check was wrote out to Suntrust Bank. I do not have a account any place, not a major credit card and it is only 20 minutes to 5:00 close time.

Where's the customer should have convenience, courtesy, and is right? They first close down the drive-thru so I can't make cash deposits! Then, I have to come by to virtually do anything! I will not be banking with them EVER again!

Suntrust literally has people on the inside making fraudulent charges with the Zelle transferring, a guy from the suntrust number calls to say there was fraudulent activity on my account for $500 in Atlanta Georgia and wants me to confirm the transaction thru text with a pin number, so untrusting I check my online account while he was on the phone with me, he had me give him the pin saying that it was to prevent it from happening, so like a dumb** I gave him the pin because the number was from suntrust!

I have had a checking account with SunTrust since 1979. I recently went to SunTrust to get a Cashier's check. My experience made me want to take my money out of this bank. I gave them a check for my purchase and my picture driver's license. They took so long looking at the computer (plenty of money to cover this check) and finally came back and wanted a credit card. I gave them a credit card and waited and waited. Finally they told me I would have to pay $8.00 for the check. I told them I had never paid for a cashier check since I opened the account in 1979. I then told them I would pay the 8.00 and I waited and waited and still they did not come back.

I was approached by a SunTrust worker telling me that I should come over to SunTrust because they were better than Chase so I close out my Chase account that I've had for years and went over to SunTrust back in August of 2019. Recently my daughter made a minor mistake of depositing a check into my account that was closed so I called the bank to let them know right away. The arrow went in to see the branch manager at my nearest location. Setting the branch for a long time bank manager clarified everything. "We got it all together. "

I had 10,000 in my account and I went in to wire my boyfriend 8,000 where he works in South Africa and I took 2000 out as well. And within a week I could not get 200 out of my bank at all and now it has been almost a month and they told me they do not wire money to South Africa and I said, "Ok will take my money and close my account," and they said that it was in with the fraud dept and I am still waiting. I will never deal with them and they should not be allowed to do so that I lost my power, no food and I have a disabled child on top of it all so good going Suntrust.

I been have been a victim of a major scam and fraudulent activity. This caused overdraft. Even though I reported this. I was told the bank's position was that this was the clients responsibility. Not only were they not helpful I have several OD charges and charges for return checks they added knowing my predicament. This bank, in the past, has frozen my account without notifying me. I would find out when my debit card was declined and I knew full well there were funds in the account. They are totally about making money off their customers. RUN PEOPLE. RUN. I even sent a email to the CEO in Georgia letting them know I am a senior citizen with a grandchild to raise needing help in resolving the fraud situation and recovering the money. That request was given to an assistant who said they would investigate but was told this is still considered the clients responsibility to pay.

Went to cash a personalized check from my sister. (Note: it was a Suntrust check and yet wanted to charge me $7 for their own Check) They wanted two identifications. One being an I.D and the other had to be a military I.D, student I.D, or a Passport etc. I am a stay at home mom & so don't have any other identification. They wanted to charge me the $7 fee simply because I don't have an account there. So for every check a Suntrust account user is personally writing, the bank makes money off of each check they are the consumer is writing. They make a profit off of those who use their personal checks.

The most crooked bank that I have ever encountered. Charging overdraft fees when you have a positive account balance which causes you to have a negative balance. The Federal Reserve has already been contacted and expect a complaint from them as well as the BBB. You should be ashamed of yourselves, you know what you are doing is unethical, immoral, and borderline illegal!

I signed up for an account at SunTrust 2 months ago, close to the house and free money orders. Well they give you money orders that are no GOOD, first time printed with the bottom numbers on the top of the check as the teller placed them in backwards. I have never had a late fee or a late payment. Now they are racking up with both, no returned calls, no help at the bank and I just called customer service and was hung up on. STAY AWAY, wish I would have read the online reviews first. Horrible bank customer service. If they have done this to you, let me know and we will start a class action lawsuit.

Last week, I was in the positive with 2 minor charges pending. (Not posted yet), they charge me overdraft when IN FACT I HAVE PICTURES FROM MY ONLINE ACCOUNT) that I was not overdrawn!! Now I get charged 2 times for my cell phone bill that I paid online on Sunday morning and wow Monday night, I’m charged again. I called cell phone company they are only showing 1 charge on my cell phone account. Umm ye the bank decides to charge my account a second cell phone charge which if I had not looked at my account online would have had overdraft fee!!! I’m out of this bank Friday. Ever since they merged IT GOT BAD. I have been with this bank for almost 4 years and this whole last year I have had to fight charges that I should not be getting!!! I’m done and out!!! Credit unions RULE.

This bank will will give you a temporary credit just to take funds back and leave with a overdraft fee. I call customer service and they told me there would be a credit back to the acct. I just checked my acct and they took funds back and put me back in the negative again. This bank sucks???? Customer service representative repeat themselves over and over. Please bank at another bank. You will be scammed. This bank sucks. People can still charge your acct after it is canceled. Never again.

I used the teller connect machine to make a deposit and the machine went down during the transaction. My deposit was lost in the machine. Claims were filed with no follow up to me and was told they could not tell me how long or what the process would be for finding my money. This was no small deposit. It has been 3 weeks and they are still investigating! Terrible customer service yet they still push the use of these machines at the branch.

After banking with SunTrust for over 25 years (since it was Piedmont Bank), we disputed some charges that were continuing to be charged after a cancelled membership. Within days, our Online Banking and debit card stopped working. When we called to see what the issue was, we were told our account was frozen (with no notification or explanation) and the fraud department would give us no information on why it was frozen, who had frozen it or when our money would be available. We were also told that our account would be closed upon the completion of the investigation.

For the past year I’ve been dealing with Suntrust and their art of scamming. I had a credit card with Suntrust where I paid $300 a month or a minimum payment of $20. When The due date for payment would come up I’d make sure to pay ahead of time. That way it wouldn’t charge my account $300, I’d wake up the next day consistently for a year to my account overdrafted after the payment date, even when I pay ahead of time. I’d go into the bank and ask them why this keeps happening and they treat me like I’m stupid and don’t help at all. Then you have 24 hours to pay it all back before they charge me again. Obviously no one gets paid daily so I often had to wait two weeks before getting paid. Putting me in an endless cycle of debt considering this happens every month.

I have been a SunTrust customer for over 8 years. I feel It is time to write a review about one of the staff working at 8700 Georgia Avenue Silver Spring Md 20910. Ms. ** (Teller) at this branch always give a good service to customers. She has all the qualities required when dealing with customers whether under pressure or not. Very quick and knowledgeable. Above all she has a good manner which makes her special compared to other tellers. I always prefer to be served by her. In addition, I never experienced any big issue with SunTrust Bank so far. Hopefully I will remain to be their customer for good.

You cannot make additional payments to principal without calling every month to have them fix your payment. It takes an act of Congress to get through to a person to do so. Then when they mess it up they tell you it will go against you if they fix it to reflect what you have sent as an additional principal amount. You don’t have a choice but to give your FULL SS# if you don’t have your account number. You can’t find your account number on anything but a document. Nothing can be properly done with their “online banking.” I will NEVER use them again. I do not recommend them for any banking or loans.

My parents have been customers with this bank for longer than I've been alive (I'm 48!). With some declining health issues, I took over all of their finances last year. I live in a different state than my parents, but with technology, it makes things doable. I contacted my parent's local Suntrust branch to inquire who needed to receive the legal documents I had in my possession.

Typical corporate baloney. First, they have a ridiculous limit on phone deposits. They mailed the debit card to the wrong address. They refuse to raise the deposit limit. I called in to get a new debit card mailed to me and their own doggone phone system recognized my number. The live person on the phone couldn't "verify" my phone number that their computer recognized and I had to go into a branch. The teller couldn't tell me why I wasn't verified. Their customer service is rotten to the core. Bank anywhere else.

Suntrust have frozen my account after I made a cash deposit and I was not notified, I am not in a hardship because I have no idea when I will get my money back. DO NOT BANK WITH SUNTRUST. I have not received any explanation. I will be seeking legal advice.

I called the Fraud department on 9/23/19 to report 4 checks that were processed through my account even though they didn't have my name, account number, or SunTrust routing number on them. I signed affidavits to confirm they were not mine. As of today, 10/7/19, the money has still not been credited to my account. The total is around $320. I've banked with SunTrust over 25 years and I'm so disappointed with how they have handled this situation. All they do is recite the same rhetoric, it takes x amount of days, we are sorry, we can only do this or that.... They never take the time to look at the account, see the customer as a long time customer, etc. They should be able to temporarily credit an account for the small amount this has added up to. No Customer Service!

I opened the account over a month ago and they place a hold on every single check I have deposited. This last time I made a deposit I received an email saying part of my funds will be available in 24 hrs and the rest would release the next business day. I paid out my Bills by echecks because they said my money would be there (got the email to prove it). The next day... NOTHING!!!! No deposit. I called and finally was told that they were informed by a confidential informant that the check will most likely bounce and they placed a 10 day business hold on the check. None of the checks I have deposited have ever bounced and this one would not bounce either.

I responded to a solicitation to open a checking account and get a $300 bonus. I opened an "Advantage Checking" account online in the evening hours of a Sunday and made the initial $100 deposit from an external bank account. That Wednesday (just a few days later), Suntrust closed my account without even telling me. I had trouble signing in on the app so I called to find out why. The individual I was speaking to said they closed my account for violating the terms and regulations. I said there had to be a mistake because I have not received my debit card or engaged in any transactions with that account other than funding it with an external bank account. I asked to speak with a manager and after being on hold for 20 minutes, was informed that I would not be told why the account was closed because they did not have to tell me.

Please don't get an account with this bank. Worst customer services and can't talk to no on the phone. I open an account with my IRS paper check. They approve my account and deposit the check in my new account. I was told I can withdraw some of the money the next day which I did then I got my new debit card and checks that same week. So on that following Saturday I went back to the bank to withdraw some more money. They tell me that my account has been close and they will send me out a paper check in 25 days. It's been 40 days as today still have.

I tried to get a replacement card for my account. They have an automated system that wants to do all the work for you. The automated system chose the wrong account even though I repeated it back on the phone. I went to Bojangles' in made a purchase yesterday. It went through fine then I went to Lowe's to use my card to buy some paint and it was declined. I thought maybe the chip was messed up. I went to Dollar General this morning. It was declined again. When I called the bank the customer agent said that there is nothing he can do. I spoke to a supervisor who was no help at all. All she was to doing is repeating the same thing. She did leave me on to think that I was going to be able to get my card sooner in the vale however she just wanted to look and see if I was wrong or the system was wrong. That was her main goal is to prove the customer wrong however she did not get to do that. It was the system that messed up.

This bank is HORRIBLE! I literally had my account opened for 2 weeks (new customer) and when I go in to check my account and PENDING transaction of deposited funds there’s a log in error. I’m thinking someone hacked my account, soon to find out the bank decided to close my account for their own reason and stated they would mail a letter regarding those reasons as well as any deposited checks will be mailed to me. Nowhere did I receive a phone call, voicemail, email, NOTHING! This bank is horrible, not to mention when I first signed up to be a new member, I had to call and set up to have a debit card delivered to my house...it’s been a week and that card is still not here but I guess it doesn’t matter since the bank closed my account. SMH.

I opened a checking account last week. I received my debit card in the mail the following Monday. I used my debit card to make 1 purchase at a Dollar General & 4 small purchases online. The next day I went to make a deposit at their atm & my card was declared invalid. When I contacted customer service they said due to suspicious activity my account was being closed yet they couldn't tell me what the suspicious activity was. When I went into the branch this morning I was told that my account was flagged & could not be reopened. They cited rules & regulations but could not tell me what rules or regulations I had violated. That their reasons for the closure & a check for my remaining balance would be mailed to me within 7 to 10 business days. I am dissatisfied with this service & feel like this is a legal scam. Not only have I lost immediate access to my account & funds but SunTrust can continue to use these funds to make a profit.

Suntrust is in the process of closing my account supposedly, "due to rules and regulations." They will not provide me with any reason other than that. They are holding $2,100 of mine and will not allow me access to it. They have given me no access to funds at all since 9/16/19 the date I deposited a check. Since then I have been in a complete nightmare trying to find a reason or something. Someone please help.

It’s sad when everyone answers for the same question is different. Very disloyal company. Major disgrace to the banking industry. I was told by Monique in TN that no one is higher than her in corporate. Bill Rogers is the owner. He should be sadly displease within his branches. They dropped the ball on an account that was open, closed and open again. No notations on the account for the many of times I called to verify. Now direct deposits are held up for young that work. You reap what you sow!!

After being a Suntrust customer for 30 years, I asked my branch manager if Suntrust would match the rates that other banks were giving on a 1 year CD. Suntrust was not remotely competitive. The manager was encouraging that it was possible. It took Suntrust 13 days to say NO. In those 13 days the Fed raised rates. I asked my branch manager a second time. His supervisor again said no. I am sorry that I have wasted this many years with a bank that isn't competitive and does not value its existing customers.

We received a call from SunTrust the other day telling us that our checks were being cashed in the Miami area. Apparently a Spectrum repairman took our checkbook a little over a week prior. Someone was able to cash a check for over $1000 with a signature that could not possibly be close to ours. He returned to a different branch the next day and tried again but that branch was more on the ball than the International Plaza staff. He left with the check and was not caught. You can't cash checks at many banks without an account at that bank to prevent this from happening. You cannot cash a check at a check-cashing facility without your ID being verified and your photo and fingerprints taken. But, a criminal can walk into SunTrust with a forged, stolen check and walk out with your cash.

Suntrust is the worst bank I've ever had to deal with my entire life. Nothing ever works on their website. I get all kinds of errors. (HTTP 400 is a common one.) Impossible to add new payee online - always tells me the phone number is incorrect no matter what phone number I put in, even though it says it's an optional field! (Yes I've tried leaving it blank.) 99% of the time checks aren't mailed. After hitting submit, you are brought back to the same page with no error message and no confirmation. (I've suffered late fees due to this.) Their credit card is also the worst. All my purchases at Amazon and Walmart gets denied. We have called SunTrust dozens of times to unlock the card and beg them to please not do this again. No use, they said it's for "security" purposes. They even canceled my online book subscription without letting me know. The saddest part is my husband used to be a VP for this bank!

I am a doctor and banked with Suntrust for years, unfortunately. Their fees are way too high, especially merchant services. When I needed to refinance a mortgage they only offered a high interest rate. When I nicely explained I was going somewhere else for a better rate, then she would not return my calls and emails to get my payoff amount. Rude!! And when I returned my credit card machine they kept charging my account and triggering it to re-open. They said I didn’t “specifically close” the account even though I sent back the machine and told them so!! Petty till the end. I literally deposited millions of dollars over the years, I only had a personal banker for the first year, then they just disappeared. Very poor customer service when I needed anything. And they harassed me needlessly over a personal mortgage years ago too. Would Never recommend.

So... I went into my local Suntrust Bank on August 30th. Super excited that I could use them for direct deposit for work. The personal banker informed me that I had to come back the next day to make the deposit within 24 hrs so that the account would not close, she also said that I had to leave the money in the bank for 24 hrs. or else the account would automatically close.

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I went to deposit $300 in the ex-wife account at SunTrust and was told I cannot. Who in their right mind refuses cash money? They are making doing business with them more and more difficult. I even have an account there but still they say no! I will close my account and take my business to a small bank or credit union. SunTrust you stink!!!

Teller connect went down during my deposit transaction. I have gotten NO help from Suntrust except that it may take up to 10 business day to resolve. It's day four and no sense of urgency from Suntrust to post my substantial small business deposit. Their tag line should be "Bank without Confidence".

Suntrust.com is not offering the option to send or receive secure messages anymore. This is a terrible thing to do to customers. I may leave the bank for this reason. Why would anyone want to waste time on the phone, when they could easily send a message and ask a question. This is very inconsiderate from Suntrust bank to its customers.

This bank is so unsafe to put your money in because they don’t have enough security to watch everyone’s funds from being scammed. I was told this by their own security team when I had 1800.00 scammed from my acct from a company in New York called MoneyLion. They was able to hit my acct 8 times and the bank never caught it until I called. Now they are holding my funds for 10 days to fix their screw up so anything that goes in my acct on direct deposit gets credit to the bank for my acct negative until they fix their screw up. This isn’t the first time it’s happened to me but it will be the last. You can bank on that.

I opened my account in the state of Florida. Sometime later, I moved to Nevada to be near my grandchildren. I called SunTrust and updated them on my change of address. Their bill pay service was down, so I tried clicking on the Zelle link in their online banking to send money to pay rent at my new residence. Commotion followed, locking me out of my online banking. Several calls later with SunTrust to try and resolve this issue led to me being told I had to either appear personally in a SunTrust branch office (yes, buy a plane ticket from Nevada back to Florida), or close and move my account because their "security" could not unlock my online banking until then. A few days later, I received a notice that SunTrust was closing my account.

Hi, I’ve been banking with Suntrust for over 15 years and I must say, whoever came up with the concept of giving you a few days to replenish your acct without an overdraft fee deserves high praise. My family and I have been struggling financially for the past year and a half and more fees is the last thing we need. I will be forever grateful during these difficult times. Every little bit counts.

First Virginia Corporate Services... It was eaten up by BBT... Now SunTrust will be degraded even further... Hmmm, Not Possible? IT SEEMS VERY LIKELY < @ > They Will Get You Coming & Going!!! Lololol all the way to the bank, or should it be Laugh All of the Time At The Bank¿¿?? What's the new name? Trustful, or was it Trust Worthy, Both are lies! If You Aren't Careful, They Will laugh at You... Once A Believe, Not Any Longer after they weaseled me out of over $1000.xx... My turn now to inform those that are not aware. A Truly Honest American! Could that be the reason that I am not well off???

While I have a complicated Financial situation SunTrust underwriters are ridiculous. They do not understand nor can they read certain Tax Returns. My tax returns are done by CPA Firm. No way they say should I have been denied. Approved two weeks later by another bank. I have to ask because my surname is ** if that came into play?? My Real Estate firm will no longer recommend SunTrust or accept any pre-approval letters for buying one of our listings.

NO ONE CAN DEPOSIT MONEY INTO YOUR ACCOUNT. NOT EVEN CASH....I was sick and couldn't make it to the bank to put money into my account, so I sent my daughter to do it for me. NOPE they wouldn't let my daughter deposit CASH into my account because her name isn't on it even with me being on the phone and she had ALL my information. She had her ID. We have the same address, same last name and everything but still they wouldn't let her. So a check that I had wrote bounced because of this. I have been with them over 30 years and NEVER had a bounced check all because they wouldn't let her put cash into my account. I'm beyond pissed. So I went up there and closed all my accounts. They have lost one of their loyal customers and I will NOT recommend nobody to use them.

I have been doing business with Suntrust for 10 years, I have a car loan. The car isn't working at this time and I had to purchase a new car. I have been calling for about 2 weeks to see if they can assist me with the payments since I can't afford $1000.0 in-car payments a month. Everybody I speak with gives me the runaround and then ends up hanging up on me. The last person I spoke with was Marco and he hung up on me. I know I will have to pay this car note but I am trying to be proactive so by October the note won't go into collections. The balance will be $1500.00 by October, I am almost done but can't get anyone to help me. I figured some money is better than no money.

I have an account at Suntrust, and I went to the drive up window to purchase a roll of quarters. I gave the clerk a 20 dollar bill. I was told I needed to give her my ID AND my Debit card in order to buy 2 rolls of quarters. I asked why and she told me it was 'policy'. All of this just to buy quarters, unbelievably poor customer service. I do not need a response from this company. I will be changing banks.

I ordered a payoff for my car. I still haven't received it. Last time I called I was told to be patient meanwhile my new loan was expiring. My credit union told me to call and ask to have them send it to them - it was there within an hour. I am tired of people that do the minimum to help their customers. Once my credit union MM interest rate goes up I will be moving my savings.

I got overcharged by a company set that set up reoccurring charges. Suntrust can't stop the reoccurring charges. They can only cancel my card and that would cause me a major headache setting up payment for all my bills all over again. Also the person that helped me on the phone was not really capable of speaking English. I detest Suntrust for not protecting their customers.

I have been a customer of SunTrust Bank for many years. Most of my banking is done online. But I still use cash, as it is the basis for my strict budgeting (no cash in hand means no impulse purchases!) However, for the past six months or more, I find myself visiting two ATMs on a regular basis in an effort to obtain cash monies. Usually at least one ATM had cash. Recently, neither of these local ATMs has cash to offer. And after 'striking out' at the usual ATMs yesterday, I found myself driving past another SunTrust location while on an errand so I stopped. This location's ATM also had NO cash! I have visited three separate SunTrust ATMs in the past 15 hours, and I still have NO cash. If having access to cash monies is important to you, as it is to me, then SunTrust Bank might not be a good option for your banking needs.

I am an overseas customer of Suntrust and have found the bank to be for the 20th century not the 21st. They have taken it upon themselves to close my business acct without any reason that they will tell me. They have said that they will send a check for the balance of several thousand $. I cannot get them to tell me if they have raised the check, if they have sent it and where they have sent it to. The account was closed on 2nd August. Various departments are passing the buck and unable or unwilling to give me a straight answer.

There were 3 fraudulent (made-up) checks to the tune of $11,900.00 on my business account. This happened 7/29/19. I have been contacting Suntrust Customer Service just about every other day to find out when the funds would be returned to my account. We are a small family business and I cannot afford to have this money out of my account for so long. As of this writing, August 23, 2019 I still have not gotten my money back. It is the most frustrating thing and I am about to get my lawyer involved because there is absolutely no satisfaction with this bank. I have entrusted them with my money, they are insured, but still have not returned the money. I don't care how long it takes to do their investigation -- that is an internal thing. But to hold my money out for this long is disgusting. I am very disappointed and am about to change banks after being with them for so long.

The wire transfer department has some of the worst customer service I have ever dealt with in my life. Do not bank here. They do not care about you or your money. They will laugh at you and cut you off and should not have any right to handle any money for anyone. If I could give 0 stars based off of that one conversation I would. I beg you: do not give them control of your money.

We went with SunTrust for our mortgage, so have dealt with their mortgage department and their insurance department (to add outside insurance products to the escrow account). I have to say, they are one of the least organized banks I've ever had to work with. We have had a number of mortgages at this point, and getting this mortgage approved was by far the most difficult experience we've had. One hand never knew what the other was doing; we needed to keep going above our Mortgage Loan Processor's head because she couldn't keep track of basic details. Responses from her superiors were often delayed, and our closing almost didn't happen. Now that we're on the other side, I keep getting conflicting information from within the company about getting all of our insurance products (homeowner's, flood, personal property) set up. Do yourself a favor and avoid this bank.

While Suntrust, is more of a traditional bank, unless you are a business account holder, I feel that all banks (for most people) are treated as online banks. Suntrust has a fairly robust online presence and their interface, using a traditional computer browser, is full featured and fairly intuitive. Their mobile app, is above standard, comparatively to other "traditional banks" and offers good security as well as the majority of the features available on their traditional browser based counterpart. I have considered switching to an "online only" bank; however I believe the emergent nature of the online banking business is still in flux and growing. For me, 50ish, I would like to see this mature more before I make the "jump".

I made my monthly car payment online thru their website every 2nd of the month. I schedule it at least a week in advance. For some reason they drafted my account 3 times for August 2019 payment which causes my checking account with my bank to become insufficient for those 2 additional payment that they took. I called to find out what/how it happened. They gave no explanation, instead they accused me of sending those 3 payments and then called them trying to collect the insufficient funds fees. It doesn't makes any sense. All I want is for them to pay for their mistakes. Will definitely shop for other financial institution and will never do any business with this fraud bank.

I had a damaged card. They sent me a new one in a week because they don't do temporary cards. I received my new card and the card still doesn't work. Called customers service. All they said was we can do is send you another card. I'm not waiting another week for a card. I'm closing the account, worst bank ever.

I opened a account yesterday and deposit my 1st check to a new job. My first thoughts was wow they never gave me a debit or at least a temporary card to use. They told me its takes about 7 days to get a card so I said ok so I ask "Could I withdrawal $20 out while I'm here." They said, 'No, it's up to 48 hours" which is a lie. I found out the check won't clear till 7 days from now so I'm like really you telling me I can't come to the bank until 7 days after I work 2 weeks to withdraw money. All customer service says is sorry for the inconvenience.

I made a $320 ATM withdrawal on 8/3. On 8/4, I scheduled over a thousand dollars in bill payments to be deducted from my account on the sixth, based on the available balance SunTrust showed. That left me close to no money. On 8/5, my balance still showed the same amount as the day before. I deposited $300. Today, 8/6, I am blocked from using my card because I am overdrawn. After four phone calls I finally find out that my ATM withdrawal took over 3 DAYS to post to my account... meaning that when I scheduled my payments to come out, that $320 was not included in my balance. Now they tell me that happened because it was a Saturday that I withdrew money. They seem confused when I point out that literally EVERY other ATM withdrawal I have ever made immediately posts to my account. Immediately. Saturday, Sunday, even Christmas Day.... an ATM withdrawal has posted immediately.

This is the worse bank I have ever dealt with! Since moving from California to Georgia I had to change banking with Chase to Suntrust due to there are no Chase banks in my area. The worse mistake I ever made. They have the worse security/fraud detection ever!!!! They will make sure you can’t use your own hard earned money. My fiancé and I use Zelle often to transfer money to each other because our branch is 40 minutes away so this is much easier for us. But in reality it’s a joke! Both our accounts often get flagged so then we can’t send each other money. We have called several times and jumped through all the hoops to confirm it is NOT fraudulent activity. If these idiots would actually take a look at the activity for however long we’ve been transferring to each other!

I would give -5 stars if that was an option. I was overcharged by a company called StudySoup. The material I purchased was also incomplete. So I contacted the company and they refuse to refund: I immediately turn to Suntrust to report this fraudulent website and get my money back. The claim is opened and I get the money back temporarily. My claim is denied and the money is taken back including an overdraft fee. I was never contacted or update. All of the sudden I see those charges on my account. I have to contact Suntrust and they tell me the claim was denied. They send me the forms for a rebuttal and I immediately fill it out and send it back in the mail. Never heard anything back and Suntrust claims they never received my letter, because they lost it!

This bank is terrible because they eat your money up in overdraft fees that you don't even ask for, and if you don't have the money in your account five days after they put an overdraft in they charge you again and again and again. There should be some type of consumer protection against this type of practice because when you sign up for an account they never explain that to you. Something needs to be done.

Ok in the beginning my daughter opened the account with no problem, mind you it's only been open for a few weeks. My daughter is hardworking and is using her employment to pay her college fees. So when we received the account we were told that mobile banking was available because she has no car. This was convenient for my daughter, so upon getting her payroll check she mobile deposited the check into her account and this is where it gets crazy. She deposited the check on a Friday with an electronic message that her funds would be available on Monday. Monday arrives funds still not on account, we call the bank. They tell us 3 business days and that it would be Tuesday or Wednesday, Wednesday comes no funds so we head down to the local branch where they NOW inform us that the check looked suspicious to the fraud dept.