Truist Reviews

I have been with SunTrust for 13 years & lately it has been one of the most horrible banks to bank with. There is a delay in how the back post debits and it isn't accurate. For an individual that has a hard time financially there are constant mishaps, such as, transferring money without permission and not even apologizing.

About a month ago I opened a checking account online so that I could have direct deposit. Ever since my first check was deposited (2 checks were deposited) I am yet to receive any funds. They closed my account and told me I would receive a check in the mail in 7-10 business days. That was over 15 business days ago.

Not even a star???? This is the WORST BANK EVER. Do Not trust your money to this Bank. They will make your life miserable.. Client since September. Getting ready to Close my account on Monday. Can't wait!

I have been a customer of Suntrust for over 15 years. I had a car loan which automatic payments were paid through my Suntrust account. I moved out of State and continued to use my Suntrust Account to make my month car payments. When I traded in my vehicle, I contacted Suntrust Customer Service to close my account as I live in a State does that not have a Suntrust Bank. I was at no time informed that I had to close out the automatic payments, if I was informed I would have done that as well. The following month my closed account was forced open to make the car payment, which left the account in an overdraft. When I visited my local Suntrust branch, they put me in touch with Customer Service. I spent the next 3 hours at the branch and spoke with 6 different people and still no resolution. I attempted to speak with the Branch Manager, but she was not available.

I went to Suntrust today to make a $60.00 cash deposit into my father's account. I took cash so it would post immediately and keep him from being overdrawn. I was asked if I was on the account and told him no. He informed me that Suntrust does not take cash deposits unless you are on the account. What? He blamed it on laundering problems. It was $60.00! He said I could write a check, which I don't carry around anymore since I hardly use them. I told him that I would go back to my bank and get a cashiers check since I did not want to make my disabled elderly father come to the bank. He finally took it and said it would just be one time. My father has been very loyal to Suntrust/previously American National for my entire life...I will advise him to change banks immediately.

This bank will hold your funds and the manager at the local banks do nothing but tell you to go home and make phone calls. Holding my funds for over two months now. Putting me in great financial problems. The bank in Harrisonburg Virginia will do nothing. Lazy manager.

SunTrust bank has charged me 175 overdraft fees in my last 12 months of banking with them, regularly restructuring the pending charges to charge sometimes 15 overdrafts for a 99cent charge. Customer service reads a script and will not accept anything you say. I was given a vile nickname in my local branches for my spending habits. I did finally find a branch manager who was very helpful at first. She went as far to refund all charges however she was stopped by the top brass and her job was threatened, I went to see her and she would not look at me, she slumped away in shame as she shrugged her shoulders and said, "I'm so sorry."

I have had Suntrust accounts for years and I have had a Suntrust car loan for almost two years. I called to see if I could defer my Dec. car payment so that I could buy both of my sons' mattresses and the lady said that they don't defer payments for that! After denying me she went on to verify my personal information as I had just been approved. I'm so disappointed and just think how my sons will feel after I tell them that I can't get them mattresses! This makes me definitely feel that Suntrust doesn't care about their customers one bit!! I hope I can find a bank that cares about their customers and refinance my car as soon as possible.

I tried to deposit a check in the ATM and it suddenly froze and shut down with my card locked inside. It was Sunday morning. It took me forever to get someone on the phone. When she asked if she could put me on hold I said, "Please don’t hang up on me because It took me so long to get you on the phone." She said not to worry but if she did disconnect me she’d call me back.

My daughter has been a Suntrust business account holder for approximately 3 years. During this time she has had to pay overdraft fees. Some of the fees I feel were excessive. For example, Suntrust will list a series of checks as cleared and then later on say the checks did not clear and go in and overdraft items that come in later saying that there was an insufficient balance. Unfortunately when she revisited the page that showed them clearing, Suntrust has changed the information. I believe that Suntrust is making the consumer pay when Suntrust has to pay when accounts are illegally accessed or other things.

I opened a account with Suntrust, because of relocation. I deposited a total of 1200 in cash and then "paid" my rent in the Cozy app that my landlord has us using. I set up rent payment and then 1 day later kept trying to log onto mobile app and it kept saying service unavailable, so I finally called the bank and they said my acct is being shut down due to Suntrust rules and regulations. They would not give me a reason. So my 1200 dollars is locked and my rent is due today. They said they will only send it in a check within 5 to 7 business days!!! They told me that the bank had no obligations of warning acct shut down.

I'm a cancer patient at this time and medicines are constantly having to be refilled. Had done a light side job to earn some money to pay for a refill I badly needed. They don't miss a dose kind. Well, was paid in check, the check was wrote out to Suntrust Bank. I do not have a account any place, not a major credit card and it is only 20 minutes to 5:00 close time.

Where's the customer should have convenience, courtesy, and is right? They first close down the drive-thru so I can't make cash deposits! Then, I have to come by to virtually do anything! I will not be banking with them EVER again!

Suntrust literally has people on the inside making fraudulent charges with the Zelle transferring, a guy from the suntrust number calls to say there was fraudulent activity on my account for $500 in Atlanta Georgia and wants me to confirm the transaction thru text with a pin number, so untrusting I check my online account while he was on the phone with me, he had me give him the pin saying that it was to prevent it from happening, so like a dumb** I gave him the pin because the number was from suntrust!

I have had a checking account with SunTrust since 1979. I recently went to SunTrust to get a Cashier's check. My experience made me want to take my money out of this bank. I gave them a check for my purchase and my picture driver's license. They took so long looking at the computer (plenty of money to cover this check) and finally came back and wanted a credit card. I gave them a credit card and waited and waited. Finally they told me I would have to pay $8.00 for the check. I told them I had never paid for a cashier check since I opened the account in 1979. I then told them I would pay the 8.00 and I waited and waited and still they did not come back.

I was approached by a SunTrust worker telling me that I should come over to SunTrust because they were better than Chase so I close out my Chase account that I've had for years and went over to SunTrust back in August of 2019. Recently my daughter made a minor mistake of depositing a check into my account that was closed so I called the bank to let them know right away. The arrow went in to see the branch manager at my nearest location. Setting the branch for a long time bank manager clarified everything. "We got it all together. "

I had 10,000 in my account and I went in to wire my boyfriend 8,000 where he works in South Africa and I took 2000 out as well. And within a week I could not get 200 out of my bank at all and now it has been almost a month and they told me they do not wire money to South Africa and I said, "Ok will take my money and close my account," and they said that it was in with the fraud dept and I am still waiting. I will never deal with them and they should not be allowed to do so that I lost my power, no food and I have a disabled child on top of it all so good going Suntrust.

I been have been a victim of a major scam and fraudulent activity. This caused overdraft. Even though I reported this. I was told the bank's position was that this was the clients responsibility. Not only were they not helpful I have several OD charges and charges for return checks they added knowing my predicament. This bank, in the past, has frozen my account without notifying me. I would find out when my debit card was declined and I knew full well there were funds in the account. They are totally about making money off their customers. RUN PEOPLE. RUN. I even sent a email to the CEO in Georgia letting them know I am a senior citizen with a grandchild to raise needing help in resolving the fraud situation and recovering the money. That request was given to an assistant who said they would investigate but was told this is still considered the clients responsibility to pay.

Went to cash a personalized check from my sister. (Note: it was a Suntrust check and yet wanted to charge me $7 for their own Check) They wanted two identifications. One being an I.D and the other had to be a military I.D, student I.D, or a Passport etc. I am a stay at home mom & so don't have any other identification. They wanted to charge me the $7 fee simply because I don't have an account there. So for every check a Suntrust account user is personally writing, the bank makes money off of each check they are the consumer is writing. They make a profit off of those who use their personal checks.

The most crooked bank that I have ever encountered. Charging overdraft fees when you have a positive account balance which causes you to have a negative balance. The Federal Reserve has already been contacted and expect a complaint from them as well as the BBB. You should be ashamed of yourselves, you know what you are doing is unethical, immoral, and borderline illegal!

I signed up for an account at SunTrust 2 months ago, close to the house and free money orders. Well they give you money orders that are no GOOD, first time printed with the bottom numbers on the top of the check as the teller placed them in backwards. I have never had a late fee or a late payment. Now they are racking up with both, no returned calls, no help at the bank and I just called customer service and was hung up on. STAY AWAY, wish I would have read the online reviews first. Horrible bank customer service. If they have done this to you, let me know and we will start a class action lawsuit.

Last week, I was in the positive with 2 minor charges pending. (Not posted yet), they charge me overdraft when IN FACT I HAVE PICTURES FROM MY ONLINE ACCOUNT) that I was not overdrawn!! Now I get charged 2 times for my cell phone bill that I paid online on Sunday morning and wow Monday night, I’m charged again. I called cell phone company they are only showing 1 charge on my cell phone account. Umm ye the bank decides to charge my account a second cell phone charge which if I had not looked at my account online would have had overdraft fee!!! I’m out of this bank Friday. Ever since they merged IT GOT BAD. I have been with this bank for almost 4 years and this whole last year I have had to fight charges that I should not be getting!!! I’m done and out!!! Credit unions RULE.

This bank will will give you a temporary credit just to take funds back and leave with a overdraft fee. I call customer service and they told me there would be a credit back to the acct. I just checked my acct and they took funds back and put me back in the negative again. This bank sucks???? Customer service representative repeat themselves over and over. Please bank at another bank. You will be scammed. This bank sucks. People can still charge your acct after it is canceled. Never again.

I used the teller connect machine to make a deposit and the machine went down during the transaction. My deposit was lost in the machine. Claims were filed with no follow up to me and was told they could not tell me how long or what the process would be for finding my money. This was no small deposit. It has been 3 weeks and they are still investigating! Terrible customer service yet they still push the use of these machines at the branch.

After banking with SunTrust for over 25 years (since it was Piedmont Bank), we disputed some charges that were continuing to be charged after a cancelled membership. Within days, our Online Banking and debit card stopped working. When we called to see what the issue was, we were told our account was frozen (with no notification or explanation) and the fraud department would give us no information on why it was frozen, who had frozen it or when our money would be available. We were also told that our account would be closed upon the completion of the investigation.

For the past year I’ve been dealing with Suntrust and their art of scamming. I had a credit card with Suntrust where I paid $300 a month or a minimum payment of $20. When The due date for payment would come up I’d make sure to pay ahead of time. That way it wouldn’t charge my account $300, I’d wake up the next day consistently for a year to my account overdrafted after the payment date, even when I pay ahead of time. I’d go into the bank and ask them why this keeps happening and they treat me like I’m stupid and don’t help at all. Then you have 24 hours to pay it all back before they charge me again. Obviously no one gets paid daily so I often had to wait two weeks before getting paid. Putting me in an endless cycle of debt considering this happens every month.

I have been a SunTrust customer for over 8 years. I feel It is time to write a review about one of the staff working at 8700 Georgia Avenue Silver Spring Md 20910. Ms. ** (Teller) at this branch always give a good service to customers. She has all the qualities required when dealing with customers whether under pressure or not. Very quick and knowledgeable. Above all she has a good manner which makes her special compared to other tellers. I always prefer to be served by her. In addition, I never experienced any big issue with SunTrust Bank so far. Hopefully I will remain to be their customer for good.

You cannot make additional payments to principal without calling every month to have them fix your payment. It takes an act of Congress to get through to a person to do so. Then when they mess it up they tell you it will go against you if they fix it to reflect what you have sent as an additional principal amount. You don’t have a choice but to give your FULL SS# if you don’t have your account number. You can’t find your account number on anything but a document. Nothing can be properly done with their “online banking.” I will NEVER use them again. I do not recommend them for any banking or loans.

My parents have been customers with this bank for longer than I've been alive (I'm 48!). With some declining health issues, I took over all of their finances last year. I live in a different state than my parents, but with technology, it makes things doable. I contacted my parent's local Suntrust branch to inquire who needed to receive the legal documents I had in my possession.

Typical corporate baloney. First, they have a ridiculous limit on phone deposits. They mailed the debit card to the wrong address. They refuse to raise the deposit limit. I called in to get a new debit card mailed to me and their own doggone phone system recognized my number. The live person on the phone couldn't "verify" my phone number that their computer recognized and I had to go into a branch. The teller couldn't tell me why I wasn't verified. Their customer service is rotten to the core. Bank anywhere else.

Suntrust have frozen my account after I made a cash deposit and I was not notified, I am not in a hardship because I have no idea when I will get my money back. DO NOT BANK WITH SUNTRUST. I have not received any explanation. I will be seeking legal advice.

I called the Fraud department on 9/23/19 to report 4 checks that were processed through my account even though they didn't have my name, account number, or SunTrust routing number on them. I signed affidavits to confirm they were not mine. As of today, 10/7/19, the money has still not been credited to my account. The total is around $320. I've banked with SunTrust over 25 years and I'm so disappointed with how they have handled this situation. All they do is recite the same rhetoric, it takes x amount of days, we are sorry, we can only do this or that.... They never take the time to look at the account, see the customer as a long time customer, etc. They should be able to temporarily credit an account for the small amount this has added up to. No Customer Service!

I opened the account over a month ago and they place a hold on every single check I have deposited. This last time I made a deposit I received an email saying part of my funds will be available in 24 hrs and the rest would release the next business day. I paid out my Bills by echecks because they said my money would be there (got the email to prove it). The next day... NOTHING!!!! No deposit. I called and finally was told that they were informed by a confidential informant that the check will most likely bounce and they placed a 10 day business hold on the check. None of the checks I have deposited have ever bounced and this one would not bounce either.

I responded to a solicitation to open a checking account and get a $300 bonus. I opened an "Advantage Checking" account online in the evening hours of a Sunday and made the initial $100 deposit from an external bank account. That Wednesday (just a few days later), Suntrust closed my account without even telling me. I had trouble signing in on the app so I called to find out why. The individual I was speaking to said they closed my account for violating the terms and regulations. I said there had to be a mistake because I have not received my debit card or engaged in any transactions with that account other than funding it with an external bank account. I asked to speak with a manager and after being on hold for 20 minutes, was informed that I would not be told why the account was closed because they did not have to tell me.

Please don't get an account with this bank. Worst customer services and can't talk to no on the phone. I open an account with my IRS paper check. They approve my account and deposit the check in my new account. I was told I can withdraw some of the money the next day which I did then I got my new debit card and checks that same week. So on that following Saturday I went back to the bank to withdraw some more money. They tell me that my account has been close and they will send me out a paper check in 25 days. It's been 40 days as today still have.

I tried to get a replacement card for my account. They have an automated system that wants to do all the work for you. The automated system chose the wrong account even though I repeated it back on the phone. I went to Bojangles' in made a purchase yesterday. It went through fine then I went to Lowe's to use my card to buy some paint and it was declined. I thought maybe the chip was messed up. I went to Dollar General this morning. It was declined again. When I called the bank the customer agent said that there is nothing he can do. I spoke to a supervisor who was no help at all. All she was to doing is repeating the same thing. She did leave me on to think that I was going to be able to get my card sooner in the vale however she just wanted to look and see if I was wrong or the system was wrong. That was her main goal is to prove the customer wrong however she did not get to do that. It was the system that messed up.

This bank is HORRIBLE! I literally had my account opened for 2 weeks (new customer) and when I go in to check my account and PENDING transaction of deposited funds there’s a log in error. I’m thinking someone hacked my account, soon to find out the bank decided to close my account for their own reason and stated they would mail a letter regarding those reasons as well as any deposited checks will be mailed to me. Nowhere did I receive a phone call, voicemail, email, NOTHING! This bank is horrible, not to mention when I first signed up to be a new member, I had to call and set up to have a debit card delivered to my house...it’s been a week and that card is still not here but I guess it doesn’t matter since the bank closed my account. SMH.

I opened a checking account last week. I received my debit card in the mail the following Monday. I used my debit card to make 1 purchase at a Dollar General & 4 small purchases online. The next day I went to make a deposit at their atm & my card was declared invalid. When I contacted customer service they said due to suspicious activity my account was being closed yet they couldn't tell me what the suspicious activity was. When I went into the branch this morning I was told that my account was flagged & could not be reopened. They cited rules & regulations but could not tell me what rules or regulations I had violated. That their reasons for the closure & a check for my remaining balance would be mailed to me within 7 to 10 business days. I am dissatisfied with this service & feel like this is a legal scam. Not only have I lost immediate access to my account & funds but SunTrust can continue to use these funds to make a profit.

Suntrust is in the process of closing my account supposedly, "due to rules and regulations." They will not provide me with any reason other than that. They are holding $2,100 of mine and will not allow me access to it. They have given me no access to funds at all since 9/16/19 the date I deposited a check. Since then I have been in a complete nightmare trying to find a reason or something. Someone please help.

It’s sad when everyone answers for the same question is different. Very disloyal company. Major disgrace to the banking industry. I was told by Monique in TN that no one is higher than her in corporate. Bill Rogers is the owner. He should be sadly displease within his branches. They dropped the ball on an account that was open, closed and open again. No notations on the account for the many of times I called to verify. Now direct deposits are held up for young that work. You reap what you sow!!

After being a Suntrust customer for 30 years, I asked my branch manager if Suntrust would match the rates that other banks were giving on a 1 year CD. Suntrust was not remotely competitive. The manager was encouraging that it was possible. It took Suntrust 13 days to say NO. In those 13 days the Fed raised rates. I asked my branch manager a second time. His supervisor again said no. I am sorry that I have wasted this many years with a bank that isn't competitive and does not value its existing customers.

We received a call from SunTrust the other day telling us that our checks were being cashed in the Miami area. Apparently a Spectrum repairman took our checkbook a little over a week prior. Someone was able to cash a check for over $1000 with a signature that could not possibly be close to ours. He returned to a different branch the next day and tried again but that branch was more on the ball than the International Plaza staff. He left with the check and was not caught. You can't cash checks at many banks without an account at that bank to prevent this from happening. You cannot cash a check at a check-cashing facility without your ID being verified and your photo and fingerprints taken. But, a criminal can walk into SunTrust with a forged, stolen check and walk out with your cash.

Suntrust is the worst bank I've ever had to deal with my entire life. Nothing ever works on their website. I get all kinds of errors. (HTTP 400 is a common one.) Impossible to add new payee online - always tells me the phone number is incorrect no matter what phone number I put in, even though it says it's an optional field! (Yes I've tried leaving it blank.) 99% of the time checks aren't mailed. After hitting submit, you are brought back to the same page with no error message and no confirmation. (I've suffered late fees due to this.) Their credit card is also the worst. All my purchases at Amazon and Walmart gets denied. We have called SunTrust dozens of times to unlock the card and beg them to please not do this again. No use, they said it's for "security" purposes. They even canceled my online book subscription without letting me know. The saddest part is my husband used to be a VP for this bank!

I am a doctor and banked with Suntrust for years, unfortunately. Their fees are way too high, especially merchant services. When I needed to refinance a mortgage they only offered a high interest rate. When I nicely explained I was going somewhere else for a better rate, then she would not return my calls and emails to get my payoff amount. Rude!! And when I returned my credit card machine they kept charging my account and triggering it to re-open. They said I didn’t “specifically close” the account even though I sent back the machine and told them so!! Petty till the end. I literally deposited millions of dollars over the years, I only had a personal banker for the first year, then they just disappeared. Very poor customer service when I needed anything. And they harassed me needlessly over a personal mortgage years ago too. Would Never recommend.

So... I went into my local Suntrust Bank on August 30th. Super excited that I could use them for direct deposit for work. The personal banker informed me that I had to come back the next day to make the deposit within 24 hrs so that the account would not close, she also said that I had to leave the money in the bank for 24 hrs. or else the account would automatically close.

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I went to deposit $300 in the ex-wife account at SunTrust and was told I cannot. Who in their right mind refuses cash money? They are making doing business with them more and more difficult. I even have an account there but still they say no! I will close my account and take my business to a small bank or credit union. SunTrust you stink!!!

Teller connect went down during my deposit transaction. I have gotten NO help from Suntrust except that it may take up to 10 business day to resolve. It's day four and no sense of urgency from Suntrust to post my substantial small business deposit. Their tag line should be "Bank without Confidence".

Suntrust.com is not offering the option to send or receive secure messages anymore. This is a terrible thing to do to customers. I may leave the bank for this reason. Why would anyone want to waste time on the phone, when they could easily send a message and ask a question. This is very inconsiderate from Suntrust bank to its customers.

This bank is so unsafe to put your money in because they don’t have enough security to watch everyone’s funds from being scammed. I was told this by their own security team when I had 1800.00 scammed from my acct from a company in New York called MoneyLion. They was able to hit my acct 8 times and the bank never caught it until I called. Now they are holding my funds for 10 days to fix their screw up so anything that goes in my acct on direct deposit gets credit to the bank for my acct negative until they fix their screw up. This isn’t the first time it’s happened to me but it will be the last. You can bank on that.

I opened my account in the state of Florida. Sometime later, I moved to Nevada to be near my grandchildren. I called SunTrust and updated them on my change of address. Their bill pay service was down, so I tried clicking on the Zelle link in their online banking to send money to pay rent at my new residence. Commotion followed, locking me out of my online banking. Several calls later with SunTrust to try and resolve this issue led to me being told I had to either appear personally in a SunTrust branch office (yes, buy a plane ticket from Nevada back to Florida), or close and move my account because their "security" could not unlock my online banking until then. A few days later, I received a notice that SunTrust was closing my account.

Hi, I’ve been banking with Suntrust for over 15 years and I must say, whoever came up with the concept of giving you a few days to replenish your acct without an overdraft fee deserves high praise. My family and I have been struggling financially for the past year and a half and more fees is the last thing we need. I will be forever grateful during these difficult times. Every little bit counts.

First Virginia Corporate Services... It was eaten up by BBT... Now SunTrust will be degraded even further... Hmmm, Not Possible? IT SEEMS VERY LIKELY < @ > They Will Get You Coming & Going!!! Lololol all the way to the bank, or should it be Laugh All of the Time At The Bank¿¿?? What's the new name? Trustful, or was it Trust Worthy, Both are lies! If You Aren't Careful, They Will laugh at You... Once A Believe, Not Any Longer after they weaseled me out of over $1000.xx... My turn now to inform those that are not aware. A Truly Honest American! Could that be the reason that I am not well off???

While I have a complicated Financial situation SunTrust underwriters are ridiculous. They do not understand nor can they read certain Tax Returns. My tax returns are done by CPA Firm. No way they say should I have been denied. Approved two weeks later by another bank. I have to ask because my surname is ** if that came into play?? My Real Estate firm will no longer recommend SunTrust or accept any pre-approval letters for buying one of our listings.

NO ONE CAN DEPOSIT MONEY INTO YOUR ACCOUNT. NOT EVEN CASH....I was sick and couldn't make it to the bank to put money into my account, so I sent my daughter to do it for me. NOPE they wouldn't let my daughter deposit CASH into my account because her name isn't on it even with me being on the phone and she had ALL my information. She had her ID. We have the same address, same last name and everything but still they wouldn't let her. So a check that I had wrote bounced because of this. I have been with them over 30 years and NEVER had a bounced check all because they wouldn't let her put cash into my account. I'm beyond pissed. So I went up there and closed all my accounts. They have lost one of their loyal customers and I will NOT recommend nobody to use them.

I have been doing business with Suntrust for 10 years, I have a car loan. The car isn't working at this time and I had to purchase a new car. I have been calling for about 2 weeks to see if they can assist me with the payments since I can't afford $1000.0 in-car payments a month. Everybody I speak with gives me the runaround and then ends up hanging up on me. The last person I spoke with was Marco and he hung up on me. I know I will have to pay this car note but I am trying to be proactive so by October the note won't go into collections. The balance will be $1500.00 by October, I am almost done but can't get anyone to help me. I figured some money is better than no money.

I have an account at Suntrust, and I went to the drive up window to purchase a roll of quarters. I gave the clerk a 20 dollar bill. I was told I needed to give her my ID AND my Debit card in order to buy 2 rolls of quarters. I asked why and she told me it was 'policy'. All of this just to buy quarters, unbelievably poor customer service. I do not need a response from this company. I will be changing banks.

I ordered a payoff for my car. I still haven't received it. Last time I called I was told to be patient meanwhile my new loan was expiring. My credit union told me to call and ask to have them send it to them - it was there within an hour. I am tired of people that do the minimum to help their customers. Once my credit union MM interest rate goes up I will be moving my savings.

I got overcharged by a company set that set up reoccurring charges. Suntrust can't stop the reoccurring charges. They can only cancel my card and that would cause me a major headache setting up payment for all my bills all over again. Also the person that helped me on the phone was not really capable of speaking English. I detest Suntrust for not protecting their customers.

I have been a customer of SunTrust Bank for many years. Most of my banking is done online. But I still use cash, as it is the basis for my strict budgeting (no cash in hand means no impulse purchases!) However, for the past six months or more, I find myself visiting two ATMs on a regular basis in an effort to obtain cash monies. Usually at least one ATM had cash. Recently, neither of these local ATMs has cash to offer. And after 'striking out' at the usual ATMs yesterday, I found myself driving past another SunTrust location while on an errand so I stopped. This location's ATM also had NO cash! I have visited three separate SunTrust ATMs in the past 15 hours, and I still have NO cash. If having access to cash monies is important to you, as it is to me, then SunTrust Bank might not be a good option for your banking needs.

I am an overseas customer of Suntrust and have found the bank to be for the 20th century not the 21st. They have taken it upon themselves to close my business acct without any reason that they will tell me. They have said that they will send a check for the balance of several thousand $. I cannot get them to tell me if they have raised the check, if they have sent it and where they have sent it to. The account was closed on 2nd August. Various departments are passing the buck and unable or unwilling to give me a straight answer.

There were 3 fraudulent (made-up) checks to the tune of $11,900.00 on my business account. This happened 7/29/19. I have been contacting Suntrust Customer Service just about every other day to find out when the funds would be returned to my account. We are a small family business and I cannot afford to have this money out of my account for so long. As of this writing, August 23, 2019 I still have not gotten my money back. It is the most frustrating thing and I am about to get my lawyer involved because there is absolutely no satisfaction with this bank. I have entrusted them with my money, they are insured, but still have not returned the money. I don't care how long it takes to do their investigation -- that is an internal thing. But to hold my money out for this long is disgusting. I am very disappointed and am about to change banks after being with them for so long.

The wire transfer department has some of the worst customer service I have ever dealt with in my life. Do not bank here. They do not care about you or your money. They will laugh at you and cut you off and should not have any right to handle any money for anyone. If I could give 0 stars based off of that one conversation I would. I beg you: do not give them control of your money.

We went with SunTrust for our mortgage, so have dealt with their mortgage department and their insurance department (to add outside insurance products to the escrow account). I have to say, they are one of the least organized banks I've ever had to work with. We have had a number of mortgages at this point, and getting this mortgage approved was by far the most difficult experience we've had. One hand never knew what the other was doing; we needed to keep going above our Mortgage Loan Processor's head because she couldn't keep track of basic details. Responses from her superiors were often delayed, and our closing almost didn't happen. Now that we're on the other side, I keep getting conflicting information from within the company about getting all of our insurance products (homeowner's, flood, personal property) set up. Do yourself a favor and avoid this bank.

While Suntrust, is more of a traditional bank, unless you are a business account holder, I feel that all banks (for most people) are treated as online banks. Suntrust has a fairly robust online presence and their interface, using a traditional computer browser, is full featured and fairly intuitive. Their mobile app, is above standard, comparatively to other "traditional banks" and offers good security as well as the majority of the features available on their traditional browser based counterpart. I have considered switching to an "online only" bank; however I believe the emergent nature of the online banking business is still in flux and growing. For me, 50ish, I would like to see this mature more before I make the "jump".

I made my monthly car payment online thru their website every 2nd of the month. I schedule it at least a week in advance. For some reason they drafted my account 3 times for August 2019 payment which causes my checking account with my bank to become insufficient for those 2 additional payment that they took. I called to find out what/how it happened. They gave no explanation, instead they accused me of sending those 3 payments and then called them trying to collect the insufficient funds fees. It doesn't makes any sense. All I want is for them to pay for their mistakes. Will definitely shop for other financial institution and will never do any business with this fraud bank.

I had a damaged card. They sent me a new one in a week because they don't do temporary cards. I received my new card and the card still doesn't work. Called customers service. All they said was we can do is send you another card. I'm not waiting another week for a card. I'm closing the account, worst bank ever.

I opened a account yesterday and deposit my 1st check to a new job. My first thoughts was wow they never gave me a debit or at least a temporary card to use. They told me its takes about 7 days to get a card so I said ok so I ask "Could I withdrawal $20 out while I'm here." They said, 'No, it's up to 48 hours" which is a lie. I found out the check won't clear till 7 days from now so I'm like really you telling me I can't come to the bank until 7 days after I work 2 weeks to withdraw money. All customer service says is sorry for the inconvenience.

I made a $320 ATM withdrawal on 8/3. On 8/4, I scheduled over a thousand dollars in bill payments to be deducted from my account on the sixth, based on the available balance SunTrust showed. That left me close to no money. On 8/5, my balance still showed the same amount as the day before. I deposited $300. Today, 8/6, I am blocked from using my card because I am overdrawn. After four phone calls I finally find out that my ATM withdrawal took over 3 DAYS to post to my account... meaning that when I scheduled my payments to come out, that $320 was not included in my balance. Now they tell me that happened because it was a Saturday that I withdrew money. They seem confused when I point out that literally EVERY other ATM withdrawal I have ever made immediately posts to my account. Immediately. Saturday, Sunday, even Christmas Day.... an ATM withdrawal has posted immediately.

This is the worse bank I have ever dealt with! Since moving from California to Georgia I had to change banking with Chase to Suntrust due to there are no Chase banks in my area. The worse mistake I ever made. They have the worse security/fraud detection ever!!!! They will make sure you can’t use your own hard earned money. My fiancé and I use Zelle often to transfer money to each other because our branch is 40 minutes away so this is much easier for us. But in reality it’s a joke! Both our accounts often get flagged so then we can’t send each other money. We have called several times and jumped through all the hoops to confirm it is NOT fraudulent activity. If these idiots would actually take a look at the activity for however long we’ve been transferring to each other!

I would give -5 stars if that was an option. I was overcharged by a company called StudySoup. The material I purchased was also incomplete. So I contacted the company and they refuse to refund: I immediately turn to Suntrust to report this fraudulent website and get my money back. The claim is opened and I get the money back temporarily. My claim is denied and the money is taken back including an overdraft fee. I was never contacted or update. All of the sudden I see those charges on my account. I have to contact Suntrust and they tell me the claim was denied. They send me the forms for a rebuttal and I immediately fill it out and send it back in the mail. Never heard anything back and Suntrust claims they never received my letter, because they lost it!

This bank is terrible because they eat your money up in overdraft fees that you don't even ask for, and if you don't have the money in your account five days after they put an overdraft in they charge you again and again and again. There should be some type of consumer protection against this type of practice because when you sign up for an account they never explain that to you. Something needs to be done.

Ok in the beginning my daughter opened the account with no problem, mind you it's only been open for a few weeks. My daughter is hardworking and is using her employment to pay her college fees. So when we received the account we were told that mobile banking was available because she has no car. This was convenient for my daughter, so upon getting her payroll check she mobile deposited the check into her account and this is where it gets crazy. She deposited the check on a Friday with an electronic message that her funds would be available on Monday. Monday arrives funds still not on account, we call the bank. They tell us 3 business days and that it would be Tuesday or Wednesday, Wednesday comes no funds so we head down to the local branch where they NOW inform us that the check looked suspicious to the fraud dept.

I opened a checking and savings account online and transferred money from a current bank account at another bank to fund this bank account. A few days later I get a little postcard saying that my account had been closed due to 35 consecutive days of a zero balance. The account had not even been open a week. I called the customer service they were extremely rude and said that my Account had been closed due to the fraud department that would give me no further details. I go to the branch and speak to a customer service representative, he was very nice and as helpful as he could be, but still got no answers besides they just didn’t want my business. Never do business with this bank.

Horrible bank. I have had a checking account and credit cards with Suntrust bank for over 8 years. I have paid my credit card payments on time and never had an overdraft. Recently, I left my previous employer and found a better job with a different company. During this process, I fell behind my credit card payments for few days before I received my first paycheck. It didn’t even take 3 days, 27$ late fee, they start calling me and harassing me day and night, including Saturday and even Sunday. Luckily, I managed to pay the credit card payments within 5 days of the calls. But the calls didn’t end. I am disturbed, and disgusted how they treated me after been a loyal customer for more than 8 years without any late payments. Luckily, the new job pays better, so I am planning on paying off all the credit cards with Suntrust and close all of the accounts with them as soon as possible. One thing for sure, this is the bank that you shouldn’t Trust!!!

My account became overdrawn at this bank which I did not believe was possible when you only use a debit card. They have it set up to do so and don't tell you. Then charged me $72 for one overdraft. I have filed a complaint with the NC Attorney General. They steal money from old poor people on a fixed income and don't care.

I am a long time customer with Suntrust, but since 2 years ago, I can feel something is wrong. The branch banker's service basic knowledge is decreasing, they have to depend on computer or make a phone call to answer even the most basic questions, for some questions even I know more than them. Recently these 2 years, I visited a few different branches, just one is better. The rest of them most of the time are not very professional. The past couple of days, I visited 2 branches, to do almost the same thing, but totally a different experience at either one. First one, first time didn't work and had to come back another day. Second time, it took just 5 minutes,; the second one, almost the same procedure took over a hour when I had expected it to take 10 to 20 minutes. After that my following schedule have to change. Suntrust needs to give more training to their employees and also make sure the correct person is hired to help the customers.

Can SunTrust find a developer who thinks like the common man? I have used their personal banking for years and found it easy and intuitive. However, the business online banking is a royal piece of junk. SunTrust has to set up the accounts to be able to pay your credit or debit card. 4 trips to the branch and 3 times on the phone and nothing is correct yet. Why are 2 similar products so different? In the business online banking, you have to capture what the payment amount is prior to changing to a 2nd screen to pay. Why can't it be like personal banking which displays the amount options to pay? Time to vote with my feet and switch all my accounts to a competitor.

Their online login page is terrible and locks you out after just three attempts with no recourse of unlocking the account. To unlock the account I had to call in to their customer support. Customer service said they have to first verify me by sending a text message. I said sure. (I get that all the time, many of my accounts automatically do that when I log in from different computers.) They said, okay, they got my phone number (which is odd, because it is already on the account) and they said "YOU HAVE FAILED VERIFICATION". Very rudely. And both times the tone of the rep changed, and I can tell they were thinking I am a crook. I said what do you mean "HAVE FAILED VERIFICATION"???? They said that's what their system said. And I said, "What do you mean, you haven't even sent me the code yet for me to read back to you?"

I opened an account for a new business in April 2019. I did everything they told me to do including uploading my business license. I waited for two weeks- which they said it would only take one, and they finally fully opened my account. Then I get a call saying there was a problem with the dates on the account and I would have to come in to sign some more papers. Now today I call and they tell me the account was terminated and I have to wait on 1000 dollars to come back to me in a check. I just don't get it. They won't tell me why. I haven't been able to fill orders for days now because my money is tied up. Prepaid cards are horrible. Thanks a lot for nothing.

Well this was a few years ago, They would not let me make my car payment online unless I opened a checking account with them, sounds shady to me. I refinanced as soon as I found this out and saved some money in the process.

I financed my vehicle thru Suntrust. Every time I would submit my payment thru their app it would take 2 weeks to process then come back as insufficient funds. I called my bank to figure out why it was coming back as that and they informed me Suntrust never attempted to take the payment out, and on my bank statement it does not show where they tried to make the transaction. Fast forward and I get a letter saying my car will be repoed. We called and made an arrangement for an extension at the end of June. The extension paper work states my next payment wasn’t due until 8/6/19. Well woke up this morning to find my car had been repoed. Can’t talk to anyone due to it being Sunday. I’m very upset at this and do NOT recommend them for an auto loan!

I banked with SunTrust and deposit a check from my new job.... a hold for 10 days was put on that. Assumed ok fine new slrt of check. Deposited my second check same thing, a hold for 10 days. I'm confused and called and customer service came up with numerous reasons why. Deposited my third check and had no problem. Deposited my fourth check and another hold for 10 days. So I called and spoke with customer service then requested a supervisor, she said the department that was to escalate the check timing to clear was an internal department and there was no way to contact them.

Oh my goodness, I so wish I would have read these reviews before I went to SunTrust. I would absolutely give them negative stars if I could. They are horrible and are really wrecking my life a bit. I recently relocated Florida and I am in the process of looking for a house to buy. I opened an account with SunTrust with a significant deposit for a downpayment on a house and a couple of days after I opened the account, I got a call from the person who opened it for me telling me that the account had been closed and she had no idea why and no one would tell her. I've talked to person after person after person and no one can tell me what is going on, only that it could be up to two weeks before I get MY MONEY. I have never had an experience with any business, let alone a bank, that was this atrocious. I have made an offer on a house and they could very likely keep me from getting it. Do not, do not, do not bank with SunTrust!!!

Suntrust will steal your money!! They like to charge overdraft fees when you aren’t overdrawn. They claim they use pending transactions in order to charge these fees. Pending transactions are pending and have not posted, but Suntrust still uses them as posted to take your money. DO NOT BANK WITH SUNTRUST!!!

I wish I can give zero stars to Suntrust - is the worst account ever! Do not bank there. They closed my account after someone had fraudulently made purchases and the customer service is terrible. The lady talked over me and cut me off and said I can’t bank with Suntrust bank ever. SUNTRUST BANK is HORRIBLE!!! DO NOT BANK WITH THIS COMPANY!!!

Not very good. Interest rates were high. Hard time confirming simple information given to them. It seems like they really didn't want to do the loan. I almost walked away and went somewhere else. Monthly car note is high.

I highly recommend that nobody use Suntrust Bank (merging with BB&T)!!! Please be WARN!!! Yesterday I went to Walmart to purchase grocery. When I went to check out it declined my card (which I know I have money in it). It declined twice for that matter. So I called my bank and they told me to call the number on my card.

I opened both checking and savings accounts in the early part of May 2019. On June 13th, a wire being sent, was handled poorly by the sender. SunTrust flagged it as fraudulent and closed my account. I understand this is their right. On June 24th, I visited the branch where I opened the accounts. The manager called the necessary "security people" and was told written notification had already been sent to me and a check for my funds would be sent within 2 weeks. It has now been 24 calendar days since they closed my account. No written notice or check has been received. They have sent statements, showing deduction of fees. I will file with every regulatory agency I can find.

I got double charged on one withdrawal that I did with Suntrust atm in Orlando airport. What kind of bank does that? U$5,25 for one withdrawal is ridiculous. I will not going to use their machines never again.

I am so exhausted! Dealing with this bank is always inconvenient. From the customer service to the online banking. The alerts go through late and the pending transactions as well so every time you log in to your account is a new surprise... so much anxiety and stress! Customer service is the worst! Especially over the phone, no appreciation whatsoever.. Is just very challenging and overwhelming. I’ve literally cried from frustration with these people.

Being burn at ORNL, I was looking for a bank that would solve my needs, But as my experience with Suntrust it’s slowly fading away. I opened a account on April 11, and yet to see one dime transfer into my checking account, or my wife NY Life Annuity. This is July the 8, I think I make a cross decision. Got put into a annuity, which hasn’t pay a dime. Don’t like two branch managers. Something not right, when they send wrong information to NY Life. What to do. I’m not happy, are they worse, that what I has, are there something better?

I will not approve of this branch. Worst customer service ever from all depts that work through this bank. Fraud dept or recovery dept services put notes in my file after the account was settled and refused to removed do not open another account notice on my file. I hadn't done anything wrong and don’t understand the reason behind all this and keep being transfer back and forth from one dept to the next.

Where to begin!?!?! A little back story...The last 10-15 times I have tried to make a withdrawal from my branch ATM, the ATM wouldn't work. This forced me to go to an ATM that was not SunTrust. Each time I have had to use an atm other than SunTrust, I get charged a $3.25 fee for using the ATM AND SUNTRUST CHARGES ME A $3.00 FEE FOR NOT USING THEIR ATM!!! So that's $6.25 every time I need to withdrawal money which equates to nearly $60.00 over the last few months. Finally I had enough. I called the last 4 times and reported the ATM not working and they tried telling me it was something wrong with my card...REALLY?? So the lady in front of me that was waiting to see if I had problems card was bad too???? I think not. Not to mention I have ABSOLUTELY NO PROBLEM making purchases or using other ATM's. So if my card was bad, how can I use other ATM's and make purchases with no issues????

It was very efficient working with Lending Tree and LightStream/SunTrust Bank to obtain a debt consolidation loan. LightStream has some negative reviews, but look at the dates. All of them are older and it looks like SunTrust got their customer service act together and got serious about completing for business. At least in my experience there were no better offers, hands down. I will work with this company again in the future.

I have banked with Suntrust for about three years now. First problem I had concerned deposits and withdrawals at the window. They refuse to look up my account information even though I had my debit card and ID. Once they went so far as to make me get out of line and fill out the slip after writing down the account number. The wait is far too long. They usually only have one person at the window and one working the drive through. I now stick to using the ATM solely. Which is a shame since my other bank is always quick, cheerful and helpful. There have been other issues, lies about number of credit reports pulled, etc, but the latest incident where they held funds from a deposit for almost two weeks after fund verification really was too much. If Suntrust weren't the most convenient bank I would go elsewhere.

I've been banking with Suntrust for 3 years now, and right away I had a problem with them. My first problem was the bank that was right up the block and very convenient for me ended up closing down, and now I have to drive all the way to the other side of town to bank with them. Second problem I had with them was overdraft fees. I noticed that certain places I will go make purchases would take two to three days pending to go through. Okay so I called them, they waived the first overdraft fee and I learned my lesson. And I will wait on certain places that I made purchases to two to three days to make sure the money was taken out so they won't be no problem or overdraft fees. Third problem I noticed was when I would go to the ATM to withdraw money I will put in my PIN and the ATM would not recognize my pin and automatically would close my account for suspicious activity.

I opened a new account at the Branch. Branch rep did not ask for an initial deposit. The same day Suntrust Bank froze the account pending closing the account but did not tell me. The basis was that "I requested debit cards before funding an account." Now I did not request debit cards. This is something the Branch rep just did. The worst part is that since I did not know the account was frozen, my paycheck was directly deposited in the checking account. Suntrust held my money for 20 days. I could got access my paycheck. Each time I called a personal representative, they said "There is nothing I can do. We can close accounts whenever we want. We can freeze accounts whenever we want." That is a quote. There was attempt to show concern, no attempt to try to assist. I'd never made a withdrawal from the account or engaged in any activity. They just froze it and kept my paycheck for 20 days.

I opened an account in Jan 2019! My sister has owed me roughly around $5000 throughout the years. When she was finally able to pay me back it was in US postal money orders. I deposited them with Suntrust as I opened an account with them to become a long term customer. To my surprise the account was prematurely closed with no notice or letter why. They only reason I found out was because I called inquiring when I will get my card. They informed me something about “Fraud” and holding the funds for 6 months to make sure they weren’t recalled or reported stolen.

My elderly mother opened a checking, savings, money market account with SunTrust Bank online on June 9, 2019. The account(s) were fully funded. To date my mother has not received a debit card, checks or any other communication from SunTrust Bank regarding her new checking account #**, savings account #** and the essential savings account #**. Shame on SunTrust Bank, its officers, employees, agents and/or servants for taking advantage of an 82-year-old woman with a fixed income.

I called in to request 6 months of banks statements as I no longer bank here since moving out of Georgia and my account was closed. I was informed I had to send them a check for the statements and it would take 5-7 days to get them back. After 2 weeks I called again to see what the hold up was... They said they didn't receive anything BUT THE CHECK WAS DEPOSITED!!! They checked AGAIN and said, "Yes we sent it out". Fast forward 10 day I call again. I spoke to someone who said HE was going to send it out that day. Now it's been 1 week and still NOTHING. I called today 6/26/19 and she said they mailed it the 24th of June??? REALLY?? These people are so ** up... Stay away from them.

I get charged overdraft fees on transactions that are paid against my balance. I haven't overdrafted, they haven't paid the merchant for me. After the overdraft fee, I still have a positive balance in my account, but I have an overdraft fee. When I call them they'll tell me it's because a pending transaction has come in and "when" it will post it will draw my account to be negative. Yet, instead of being charged for the transaction that the bank will pay for (being the pending transaction) I'm being charged for the one that posted with a positive balance.

In my experience, Suntrust banking targets accounts with low funding and forces them into overdraft situations by processing pending transactions in whichever order will lead to an overdraft. I've overdrafted twice due to their negligence and found it highly suspect that: 1) Checking my mobile app prior to making said transactions, found no issue that would lead to an overdraft situation. And 2) Reviewing their online transaction history after the fact, found mysterious "gaps" in the accounting that could not be explained ($24.00 in the account becoming -$12.00 post $36.00 overdraft fee). I've called customer service both times and in these situations, the representative has explained how they are able to see transactions that I cannot via the website or app. Read that again: They can see what's happening with my money but are not enabling the same visibility on my end. All said, don't trust this bank. Invest your time and money elsewhere.

I have been banking with Suntrust for 30 years and lately I have noticed that they are constantly taking money out of my account. Recently I found unauthorized charges on my account, I filled out the disputed paperwork and faxed it to Suntrust requesting my money back and asked them to block the unauthorized user from helping themselves to my money again in the future. I was assured that the problem was resolved and was refunded my money. One month later the same company took more money out of my account. I immediately called Suntrust and after hours on the phone with a manager I was told the problem was fixed, but it wasn’t. Not only did Suntrust allow for unauthorized charges they charged me another stop payment charge for their error and they also took an additional 38 dollar fee out.

My husband and I opened a bank account using Suntrust. They allowed us to make an opening deposit and froze my account the next day and are now saying that my account was closed and they would mail me a check. I still haven’t seen the check. I just want our money back so we can go somewhere else. We have kids so for us to be waiting for money that is ours is unfair and please don’t open a account with them and I’m sorry I didn’t read their reviews first. This has happened to a lot of people.

The sorry Suntrust bank took every penny of my wife's check because the sorry people can't do their job and see we were scammed in our account. This is the worst bank ever. Please do not open an account with these crooks. I pray they go out of business.

Suntrust Bank closed my checking account with no explanation and no idea how long they would hold the funds in the account. They have caused a grave financial hardship for me. No one there has any answers. They can close the account. I ok not banking with a company with no customer service ethic. There are many products out there. But to not be able to answer any questions about my money that they are choosing to hold and not give me a reason why is unacceptable.

I opened up my account a few weeks ago and funds were ready the next day. I was satisfied with that part. So since the account was still brand new, I had to wait on my debit card to come. So in order for me to access my funds immediately without having to get out and make withdrawals, I transferred funds between non-Suntrust accounts. So I made a few transfers through Zelle with no issues. I paid a few bills from my new account and made maybe one or 2 withdrawals.

I tried out this bank only for about 6 weeks to find out they are not a good bank. My purchases will be pending for 3 to 4 days. Deposits would take about 2 days to be updated completely with money that was already sitting in the account and cause of this I was hit with 3 different overdraft fees. Can't wait till they taking to court just like Wells Fargo for crazy overdraft fees and I get my money back like I did with Wells Fargo. You call to complain and a foreign telemarketer picks up the phone and speaks barely English.

I had both personal and business accounts with SunTrust bank. I have close my personal account due to poor customer service and overdraft fees and today I wake up to find over $200 in overdraft fees because they put a check through before Items that were pending a week before this check and once again customer service will do nothing! This is the worst Bank I have ever dealt with, I have also had my Personal account hacked and had to go through the fraud department which took over a month to resolve. Don’t use this bank!!!!

I'm very disappointed with this bank after opening an joint account online and being approved. They unapologetically closed my account for so called rules and regulations that they apparently paid no mind to when opening my account. And in some case customer service was rude and unknowledgeable about the situation. I will never use any products from SunTrust Bank or any of its affiliates. Beware of this bank!!!

I have been a customer of SunTrust for many years. First let me say I don’t like change nor the selling of myself. I chose whom I conduct business with. I don’t like waking up one Monday morning and finding I’m not longer with the Cell phone provider I chose but with someone else that I could have picked, but didn’t. I have friends that now are with their third Bank. None of them they chose. When I chose SunTrust I thought I had chose a bank that I would be my last bank. I can’t even pronounce the name of MY new bank. I am not thrilled.

I will NEVER do business with SunTrust again. They have the worst customer service and policies for security of any bank I have ever dealt with. They made me jump through so many hoops and waste an entire day on the phone, just trying to regain access to my online account which was deactivated because I hadn't logged in a few months. The issue is still not resolved, even though the last person I spoke with assured me it was. So I called AGAIN and was told they have no record of what the last customer service person did, so I would have to start the entire process over again. The whole story is too long to type but I'm almost done paying off my loan and as soon as I am, I am done with SunTrust FOREVER and so is my family. I will make sure I tell every person I know to never use or trust Sun"Trust"...

Please never use SunTrust bank for any of your banking needs!! I opened a checking account and deposited my federal income tax check into my account. The very next day my funds were available in my account but Suntrust put a restriction on the account. I called to see what the problem was and was advised to come to the branch with 2 forms of identification. I've never had this problem with my other bank so I stepped into the branch as told and verified myself. The banker stated that my account was in closing status and a check would be mailed within 10 business days! It has now been well over a month, and now Suntrust is telling me that the IRS recalled my check.

This is the worst mobile app I've ever come across! It's meant for convenience but it's anything but even during banking hours. I use it so I don't have to get out in this crazy world but no... It seems like they do this so you will come into a branch and do business. I've also got stranded on a weekend with no funds 'cause the mobile deposit was down and automatically came back on after the cutoff time. Way to go SUNTRUST! GOING TO A CREDIT UNION WHERE THEY TRUST AND TAKE CARE OF GOOD CUSTOMERS.

I have been in this bank for about an hour, I haven't spoken to anyone and no one has spoken to me. A old employee told us it's corporate doing this. This is sad. I just opened up this account yesterday and all I need is a temporary card. I will never come Panola Rd Suntrust ever again.

I attempted to cash a check at Suntrust on Friday, as part of the transaction I was told there would be a $7.00 fee to cash a check... It was a check FROM a SunTrust account. I do not have a SunTrust account and never will if this is the way they treat customers. I could understand a small charge to cash a check if it were another bank and I did not have an account. The banking industry is moving to an impersonal interaction model with higher fees. I guess I will have to continue my search for a new banking institution. Good news SunTrust customers, there will be one less person in line the next time you have to visit a branch.

I had a company tell me I need to call them and pay them with Google play cards, my daughter and I knew something was not right so we went straight into the bank to see what was going on. The loan company was a fraud scammer. The lady at the bank was extremely kind and helpful, the man was blowing me up in the bank. I showed the lady helping me, she asked me to call them. She got on the phone with the scammer. He spoke over her. She told him to send the police to the bank. He went as far as to call me from a Pasco County Sheriff's department phone number, The man I was speaking with was foreign. The police officer that called me from Pasco County Sheriff's department had the same accent. I hung up on him and called Pasco sheriff department asap. The officer laughed. She said that happens all the time. They do not even bother with them. There are so many that's all they would be doing.

Breach of Fiduciary Duty Bloomingdale, Florida. I hope this is just the local bank, because, lord knows this incident caused a lot of trouble and extra cost as I am having to seek legal counsel. Sibling who was POA for my mom had free reign of her bank account while she was hospitalized, called in and reported “fraud “ on mom’s online bank account preventing me from paying mom’s bills. I say was POA, because mom wisened up and changed it after “losing” thousands upon thousands of dollars. Sibling is on the anti-social personality disorder spectrum and mom’s afraid of her.

Suntrust is a nightmare to deal with. They focus on Business - Employee - then their Clients in that order when Clients should always be thought of first. I opened an account after moving down to GA, thinking they would be a good bank, but nope. I went to deposit my paycheck, while direct deposit is pending, and the teller tells me "The funds will be available tomorrow, but rarely there is an extended hold. If there is a hold, call customer service to have it lifted."

I recently was in the process of selling my home and so I went to SunTrust Bank on W. Oakland Blvd in Ft. Lauderdale to make a deposit of $500.00 to keep the account active, so once we receive the money form the sale of our house it could be sent to that account. Now bear in mind, I had 3 accounts at SunTrust. 1 personal and 2 Business accounts but I closed them due to my Clients and Customers using PayPal. However, I kept my personal account. That being said, I spent time with the Manager and one other member of the branch talking and being social which was nice so there were no reason for me to be treated like a criminal or a terrorist.

$10,600 stolen off account number and Suntrust refused to repair. A company went into my account 2 years ago and took $5300. I disputed it and Suntrust was unable to retrieve the funds so they wouldn’t pay me back. They told me this merchant could never do this again. Feb 2019 the same company did the same charge. Suntrust was unable to get the funds back and made up an excuse why they aren’t paying me back. So now I am out $10,600. I’ve got perfect credit and been with the bank for roughly 8 years. I put 500k a year in my checking. I have mortgage and other products with Suntrust and they still crap on me. It’s this one guy who works there Haywood **. He is evil. If I told you the things he said and did, you would know to just stay away. My attorney has the case in court now. We shall see what trick Suntrust has up their sleeve this time. I hate this bank. Pure evil.

I’ve spent over 10 years with this bank until today. Today I woke up for the last time seeing my account overdrawn due to fraud. For the 3rd time in 2019 I’ve had fraudulent activity. It’s not from a card transaction either. It’s from my account and routing number, which I never give out. So here’s what you have to do if this happens, it’s super fun. You usually find out when you’re on your way to work with an empty tank of gas. Card declined, check mobile banking ohh negative 900$. Call the 1800 number wait on hold for 45 minutes. They freeze and delete your account, while they investigate the fraud. 10 days.

My father fell ill and behind on his payments. On various occasions over the past year he has authorized me to speak on his behalf as I was assisting in his finances. I was shooting in the dark not having a full idea what was happening. The last letter he received on May 2nd gave no dollar amount. Just requested a phone call. I fully believe they take high risk loans and set people up for failure. If you have a person (relative) willing to assist and pay the loan why do you just not take the payment? I have documented each interaction and the wild goose chase they have sent us on.

Got a check made out on Suntrust to me. When I went into cash it they told me because I didn't have an account it was going to cost me $7 to cash their check so my opinion of Suntrust must say it sucks. That way I don't have to use any other language. Then they have the audacity to try to get me to open an account that sucks too.

I've been banking with Suntrust for years so I needed an overdraft which I overdraft a lot but I always pay and I never have any issues. So I'll put the money back in there before it was time for the overdraft. I go back in there they overdraft my whole $300 that was for the bill. Gave me less than 24 hours before they overdraft me but the money was in there before that. These awesome scammer at Suntrust. I am about to lose their account and go to credit union with cheaper fees. I will never ever bank with Suntrust again. No good and I was told to leave them alone. I should have listened but now I know. When I needed them they did not come through. Any other time they taking all my money and I don't complain. Hell was Suntrust.

Suntrust Banking in Atlanta, GA. I was recently scammed by a fake Twitter account. I of course did not know this and fell head over heels in love. After my credit card was used by this scammer, I noticed a bank account number set up in my auto pay from Suntrust. I only had last 4 digits but I look up Suntrust and went straight to corp. I called the number online, I got a property mgt and asked for Corp. phone number. She gave me one and I called and asked for the FRAUD dept. She put me straight through. A man came on and I asked him his name, he said KURT. Well KURT was the name given me by the scammer to send money to, but I never did.

I opened my account online with Suntrust on a Monday. I had a deposit go in on Weds the same week. I had not received my debit card yet and the closest branch was 20 miles away. The only way I could access funds was to transfer funds using the Zelle App on bank's website to a family member who in return gave me the cash. Two days later I tried to log in the Suntrust app and I was locked out; so I had to call and have it removed. At the same time I questioned the CSR on when I should expect my debit card in the mail. He did not understand English very well and thought I was wanting to order a replacement debit card. Now why would I need a replacement when I hadn't even received my initial debit card.

I went into the Radford branch because I had a check to cash and I thought about opening an account. The lady helping me was older, seemed unwell (coughing and not able to speak well), she was finally able to tell me there was a $7 fee, I wanted to question, but she seemed like she couldn’t understand me. I waited around 10 minutes to finally get finished and I didn’t end up cashing the check. Meanwhile, while she was helping me, the other teller had already helped 3-4 people. Also, there was a very strong perfume smell around the teller line, and honestly a strong urine smell. I really did think I wanted to move my business there because of the merger with BB&T but this experience really turned me off. Maybe I’ll open an account after the merger in a different location.

When I opened my account at Suntrust I told them I did not want overdraft protection. And now they are taking my largest transactions first and then the small ones causing me to overdraft. One merchant tried getting paid 5 time and my bank cancelled the transaction each time and fund were available. They never told me about these being cancelled. Instead they set me up for a overdraft as my direct deposit was coming. It took the merchant 6 tries to get paid. Suntrust finally let a payment go through and did it so they could charge me a overdraft fee of 36 dollars even though I told them I did not want overdraft protection.

I have had ongoing claims of fraudulent activity for the past 6 months and am still sending rebuttals. I now have an attorney involved. After making a one time purchase online for $50, someone has been using my information to withdrawn money. As of today, it is over $500. Suntrust refuses to pursue this stating that since I did business one time with this vendor, they won't pursue the fraud activity. This is the most ridiculous thing I've ever heard. Someone is using my information to steal my money and they won't do anything to help recover it. Even after closing my debit and getting a new one, they still allow transactions to go thru. I have closed my account and it is now being handled by my attorney. DO NOT DO BUSINESS WITH SUNTRUST!

Company makes bold promises and when it was time to deliver they ignored me. Stay away from this bank. They will try to rip you off. They ran my credit. I have excellent scores and they base their decision on one negative from 7 years ago to give me they highest interest possible...double than what the market offers. It's absolutely scummy.

I have had a account with Suntrust for the past 4 months with a direct deposit going to my savings no problems. I didn't have any negative balances, overdrafts, or anything. I opened a checking account with them a month ago. Deposited money in it no problems. So on my payday I was not able to get into my account. Called customer service. They told me my account is under investigation and I was like why?

I opened an account with Suntrust online prior to moving. Well, someone had hacked into my checking account and tried to cash a phony cashier's check. Suntrust then closed my account without letting know what had happened. When I tried to get my money I was told it would be mailed to me. They’re acting like I’m the bad guy not the victim. Then when I asked for a copy of the closure letter they said they couldn’t do that. What a joke of a bank.

CAUTION! The people who handle your credit card transactions don't know what they are doing. I waited on the phone 2 times for over an hour because they couldn't figure out what they were doing. I received my monthly statement showing a minimum payment due with an additional amount for a late fee. I contacted them & was told it was their error which they would fix. I was told to pay my minimum payment & they would adjust the balance of my account & correct the minimum payment. They warned me that this adjustment might not get done until the next day which might generate a late fee due to new statement processing. They reassured me that they would make sure this generated late fee would be reversed.

I applied for a mortgage and had the worst experience with the fraud department calling and asking if my children lived with me because their records showed them at my address; and if they did, I could not refinance my home unless I did so as an investment property. These are adult children with their own homes. In the end they tried to get me to agree that no one else would live in my home for a year... That's when I put a stop to the whole process and used another company. When did having your children appearing at your address in any public record in the mortgage application process become a crime? ONLY AT SUNTRUST!!! What a nightmare!!

I don't like how this company take my money. I have a right to spend my money when I want to and how I want. You guy take 6 dollars from my account every time I use my card. Not happy at all. I don't work for people just to be taking my money just because they feel like it or because I use my money when I want to. I will be closing down my account.

I am going to be taking them to small claims because the bank withdrew two payments without express authorization AND they will not allow me to withdraw my banking information from the website. FRAUD! While traveling in Germany, knowing I was there, I had called, they stopped my card and I was stranded without phone service. This bank is a Mickey Mouse bank and they really have no business doing banking!

My checking account was opened for less than 60 days. I deposited my tax refund check via the ATM. The check cleared the next day but unfortunately 3 days later I attempted to log in to my account to check my balance as my payroll deposit had posted and realized that I no longer had access. I contact customer service and was advised that my account was frozen and will be closed. They stated that I would receive a letter in the mail detailing the reason why and will receive a check for the balance of the funds in the account within 7-10 days. $4,167.27 of my funds has been held hostage since March 5, 2019.

This bank is the worst bank I have ever had. They closed my account on my saying there was fraudulent activity on my account. In which there was not. It was me transferring money to my other bank that has my business account. They took almost 2500 from me and will not return it. They said they have the right to withhold it indefinitely. Then I had told the bank they stole money from a disabled veteran and they didn't care. I am so upset over the behavior of this bank. Please do not use this bank.

From bad to worse! I left my previous bank due to a Zelle mistake and them taking money unauthorized out of a 7 year old's account. They fixed it but I felt the need to still switch. I found WORSE instead of better! Food tubie is a person that can’t eat by mouth and uses a feeding tube in their stomach to eat liquids only. All of my food has to be ordered and I have been doing this for years so I know what I’m doing. My first transaction with my new bank Suntrust was a disaster. I ordered my box of liquid food as usual and I had -$33 on my both my checking accounts and savings due to overdraft protection. I called and they tried to tell me that I ordered 2 boxes instead of 1. I called the medical company I order from for 3 years now and they said that I ordered my usual 1 box and the bank took the money out when they authorized me using a new card. Then when the company shipped it, the bank charged me again!

I read three reviews in a row about how Suntrust closes accounts for no reason. I called and told them that if they do that to me, it would turn my life upside down. They clearly stated: "We do give a reason. Such as having too many 'bounced' items, negative balance for too long, etc." I also know that if the address gets changed, and the bank is not notified, problems will arise. Trying to deposit a cashier's check from a work-at-home scam will get the account closed. Also having a judgement against you could possibly close an account. Ex: cable bill went to collections and collections sued the customer. And having another checking account in that is in bad standing with ChexSystems would do it.

Wednesday April 10, 2019, I went to try and take some money out the ATM and the transaction was declined. Knowing I had over $2000 in my account I logged into the mobile app only to that my Checking account was no longer listed. I ran into the bank and sat down with one of the bankers to try and figure what was happening, they were unable to give any information, all they could see on my account was Account Frozen/No Debit/Do not reissue. So I was told to call their fraud department.

I would advise before you open an account with SunTrust Bank. I've had a good standing account with them for two years. All of a sudden one week ago they froze my account has been frozen for one week will be closed next week April 15th. No response. No information. No nothing. Just closing it for bank regulations. I have come across five other people who bank with SunTrust who have also had accounts closed in the last week with SunTrust. They have now frozen all of my funds from my savings account and my checking account. I usually don't do this but I would definitely look into another bank before you open a bank with SunTrust.

Opened account. Did a mobile deposit. $60. Nothing outrageous. Next day tried to check acct. Restricted. Call customer service. So I did. SunTrust decided to "end the relationship." No reason given. The check I deposited cleared, but told I'd receive a letter and check in 7-10 business days. Shady business practice. Do NOT USE THIS RIDICULOUS EXCUSE FOR A BANK.

The ATM machines are always down in our area. I tell them to refund my out of network ATM fees because they cannot maintain their machines accurately. No luck, the app for banking is always down daily and the website. Mobile deposit doesn't work and the bankers cannot see mobile deposit is pending until they post to your account. The bank orders the transactions and creates made up charges. I have once had an unauthorized charge to my account it never posted went into pending. They overdrafted my account for it and refused to do anything about it. They said they had to charge overdrafts to the account because it was a pending item well then they let the unauthorized charge through when I asked for a stop payment and they charged another overdraft again.

I've had an account at Suntrust for 45 years - I also had a shared account with my mother when I was taking care of her. I also had a business account for 29 years. Recently they closed my business account without my permission. The postcard I received in the mail said closed due to inactivity or zero balance -neither of which were true. I called the central office. They apparently had sent me a letter that they needed more info stating I was the owner of my company. I hadn't received one of these notices in all my years banking with them. I did not receive the letter. The terms were if they did not hear back from me within a month (so I was told by the agent on the phone) that my business account would be closed. I was outraged!

Found 16 transaction on my Suntrust check card after traveling to London on business a few weeks back and upon my return I found ~$9k of unauthorized transactions on my debit card. And being a check card, the funds were immediately pulled from the account. I contacted the bank first and they took 13 days to response and did nothing about the fact that all the charges came from the same merchant. They canceled my card and left me stranded in Nashville TN with no means to pay for anything. Didn't care, wasn't their problem even though they let the vendor do 16 transaction without first checking to see if these charges were approved.

Suntrust refused to accept a certified bankers check from another institution so a house loan fell through and I lost over $2000.00 in fees I had paid. Zero customer service, zero caring about the 'little' accounts who are just trying to get by. I was warned not to bank with them, I guess I should have listened.

Whatever you do, do your research on any bank before you put your money in Suntrust. Sun-trust is not up to date with the technology most banks have and it's ridiculous the fees they charge. I opened up a business account recommended by this bank and I also received a card machine for my kinda business and within 3 months of owning an account with them, they have charged me over 1000.00 in fees for a card machine I haven't even used. Most of my customers been paying cash or check and somehow, Sun-trust allowed for their partner with the credit card machine to process charges on my account every 2 days for a service I haven't even used.

My Phone was hacked and my information stolen recently, including the login to my Suntrust account app. I called Suntrust customer service. They locked my online account right away. But everything else about the experience has been a disaster. Suntrust parters with "Zelle" for P2P money transfers. The thieves used "Zelle" to clean out my account in under five minutes. I'd never even heard of "Zelle" until now. Why was it enabled on my account without my knowledge or approval? I called into Customer service, and I'm talking to a poor lady who can barely speak English. I'm trying to explain phone "Porting" hack to non-native English speaker with just a basic comprehension of English. So I'm bounced back and forth between agent and supervisor; trying to get them to understand they need to remove my compromised phone number and email address from my account.

I've been with this bank for 9 years. This month I had to overdraft due to some unexpected expenses. I don't have overdraft protection so I got the overdraft fee which I knew about but to keep charging me every 5 days for extending overdraft fee?? Then they returned my insurance which automatically comes out every month. Charge me a overdraft fee and a return fee?? When I called the the bank had nothing to say about the return or the 2 different charges for it so now I have no insurance but fees that cost more than the insurance payment. I'm a single mom of 3 kids. I only get paid once a month. I've got more fees than transactions. These people are dirty. I'm switching banks first thing in the morning. I wish I had read these reviews before I let them keep overcharging me. I'm also calling my lawyer to deal with these people.

Suntrust Data Breach Class Action Lawsuit from last year April 2018. I'm a customer from 1/2015 till yesterday. Just drive 7 hours and 30 minutes to close my accounts… The closest location is in Tennessee (move from Florida to Chicago). Suntrust froze my account and Login and customer service tell me ”I’m sorry. Can’t provide any information to you. You need to visit branch…” Ending driving 8 hours to take my money out and still waiting for $4000. Investigation in progress for 10 days. Take a DAY OFF to drive and wasting my time with Suntrust bank. Ask For transfer my acids to external Chase account (we need to send a text message to verify your identity BIG BS. Can you receiving text messages on this phone number **… We can’t verify the identity. You need to visit branch).

To sum it up... The people in the reviews are right. This bank is very fraudulent. I am experiencing it currently. The CEO needs to step in and do something about what people are experiencing. You can tell these reviews don't get looked over. This bank is very corrupt. There is corruption within the whole system. Some of these people been there for years... Years!! 20+. I'm going to go beyond and above to make sure you guys stop with the fraudulent and make sure people get compensated if need be... The things you guys are doing isn't right at all. Morally and soulfully!!

I recently moved to Florida for a new job and wanted a large bank to manage my money. Suntrust has been nothing but unfriendly and unprofessional from the start. They offered me $500 to open an account and once I did, the requirements for the $500 changed and now they are willing to offer me $250. That is not as important to me as the poor customer service I have received to date. I have had to repeatedly ask about maintenance fees and what will be charged on my accounts and still cannot get a straight answer from them. I am looking into other banks to move my money because I am not comfortable with Suntrust's responses to my inquiries. Maybe they're an okay bank, but my instincts are telling me to take my money and RUN!

10/30/18 the fraud department calls to ask if I was charging 2178 on my account, I immediately go to the branch manager Darren **, who reports to fraud. No I didn't authorize this account, he cut up my card and had a new one issued. 11/16/18 on the old account Suntrust put through the same fraud amount on the old card number. Cutting up the card and reporting fraud doesn't matter. They have the option to charge anything anytime they want and there is nothing you can do about it!! I sued in small claims and lost, they had an attorney. I was on my own. But the judge just told Suntrust, yup you can charge anything you want on a closed fraud reported account and there is nothing you can do about it but bend over and pay up. If you bank with Suntrust/BBT expect to be robbed.

I would like to express my concern regarding the Woodstock 9863 Hwy 92 branch, Woodstock GA and possible discrimination and racial profiling. I have been a Suntrust Customer since 2007, and have recently moved to GA from Washington D.C. On 3/9/3019 I went to the Woodstock Branch as a result of my home Contractor calling me stating that a personal check I wrote him could not be cashed and that branch manager ** told him to contact me. I then called the branch in order to get clarification of the issue and after verification of my account I was told my check could not be cashed as I needed to resign a signature card and update my Suntrust profile. Knowing that this was not a usual protocol I proceeded to the branch.

I will make sure to never bank with Suntrust again, and make sure our businesses do not ever open accounts with them. I had been with Suntrust for years, but unfortunately had to leave last week. I put the remaining balance in my account towards the Suntrust Credit Card payment I had, and immediately requested my account be closed and to ensure no other withdraws were possible. They told me once the last pending transaction cleared it would close. A week later I find the account changed back to open, with 3 overdraft fees (two small pending transactions auto-drew for around $30. Overdraft fees on both plus an extended overdraft fee because I assumed the account closed and didn't check, brought this up to $130 in overdraft).

After numerous calls and paperwork faxed to Suntrust they never helped me in refunding money on a claim of an order I placed and never received the product, as well as another time that I ordered food and I never received it. And I called that moment it happened. They said I had to wait for the payment to be posted because it was pending. After it was posted I called again, filled everything out and reached out numerous times and never got any help with getting my money back. Now money was taken out of my account and it was refunded right away but once again Suntrust says that I have to wait till it's posted and that they were not going to charge me an overdraft fee. And the following day I check my account and they charged me the fee. This time the amount is way more than the last time and I am extremely upset that they have never helped me in the time of need. As soon as I can get this issue resolved I am switching to another bank.

Have been a customer for many years. Recently, my location of choice closed and reopened with ludicrously short hours, closing as early as 4 p.m. Abandoning that location and in search of another, the next alleged location I attended had no tellers, only some machine and an atm. As we all have to pay banking fees now thanks to our Democratic politicians, I at least expect to be able to use my bank when I go there. Fix it.

It is really ridiculous in this the "age of technology" that Suntrust cannot figure out these online banking issues. Every month I have to call to reset my password to make a payment. Do they want the money or not? IT is extremely inconvenient to have to wait to connect to a "live" person and then spend time explaining the issue, get the account back online ONLY TO HAVE TO DO THE SAME THING AGAIN THE FOLLOWING MONTH. Very poor service and we are switching to another company. We NEVER have this issue with USAA.

Our bank account was also closed without reason and said we would get written letter and check as to why... Need formula and diapers for baby and food for family. Still no check!!! We went in to branch and called several times and have gotten nowhere! ZERO stars. DONT BANK HERE!

Worst ever. On 1/14/19 I had an ACH debit on my savings account for $2,000.00. Thankfully I caught it in time before it posted to my account. I went into the branch opened a new savings account and requested that NO ACH debit or credits be allowed on this savings account. On 2/25/19 again my new savings account has hit again with an ACH debit for $4,999.99. This time it posted to my account and funds were taken. How could this happen again. I have a case # and also a police report #. This better be resolved. ASAP. Negative publicity goes a long way. I was assured this wouldn't happen again and it did. Where is the customer service and how am I supposed to feel safe with you as my financial institution. Once my money is returned I am taking my business elsewhere. Sad I have been with SunTrust for 17 years. This is unacceptable!

I opened a new SunTrust checking account, and was initiating a transfer of funds from another bank I bank with depositing a check under my name into a account in my name. Not even a full month later from the day I opened a account I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following day at which point I called Suntrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to "violation of Suntrust rules/regulations", and that my initial deposit was being returned to me in the form of a paper check, ridiculousness!!

Our mortgage loan was sold to this sorry excuse for a bank. I have made three payments now and have yet to be able to do so online as the service is always "temporarily unavailable." Ideally, I would like to set up a recurring payment each month so that I don't have to mess with it and never pay late. Seems like something that Suntrust should want to help me be able to do. Instead, I call them up every month when the payment is due, spend several hours working with a representative to try to figure out why I can't submit my payment and then ultimately end up paying over the phone. I really I had a say in which bank held my mortgage. I am praying that it will be sold again but to a bank that actually has online banking that works. I will say that all of the reps that I've worked with have been pleasant, but none have been able to resolve the issue. I don't have time for this crap every month.

I just want to talk to someone in the USA regarding fraudulent activity, four different numbers, each a 20 plus minute wait and I end back with someone in the Philippines that talks fast, with accent and bad connection. Why oh why do I have to have someone offshore handling my account in the US. Can’t they hire enough help in our own country, or are they just looking for cheap labor. Go to the bank, complain and they say they can’t even check on fraudulent activity because they are not trained and it is too time consuming. So much for customers care and appreciation.

I have tried to get a auto loan through them with an older vehicle, and the experience that I have with them they never say why it was declined. And the ** service with them and the ** service with live stream. I DON'T RECOMMEND ANYONE TO THEM. THEY ARE HORRIBLE and I WILL NEVER GO BACK TO THEM.

I have been a Suntrust customer for many years. And for many years I have considered closing my accounts with them. I just cannot believe that every time I try to reach customer service with an issue that I can't handle via the automated services, that the wait time is RIDICULOUSLY LONG - 15-25 minutes, and that's after you have spent several minutes rolling through all of their prompts. I am not a big account so I know they don't care, but it is enough for me to make the change now. I have other accounts with smaller institutions which do a much better job of phone support. GOODBYE SUNTRUST!

Online banking is fine. Credit card service is poor. Pay my bill on time every month. Had one discrepancy with a transaction, and would not give any lenience. Credit score is excellent. Had a fraudulent account issue, and waited 1 hour and 20 minutes before I hung up. Initially, it automated to have a 25 minute wait, which is still too long. There was no option for a callback, when your turn came up. I used the chat box, whom stated "Sorry, but you have to wait. You are not able to start claim process online." Going into bank is also a joke. I know they were just bought out by BB&T. Hopefully they read these reviews, and do a better job.

I have been with the company for a while now and I notice that they have issues keeping up with customers' balances over the weekend, they have put my account into negative like two different times only because their accounting department is inaccurate. No one is perfect but, I always transfer the money before purchases so I don't understand how can this mistake keep happening. I am frustrated and I am strongly considering a new bank. Always pay attention to your funds daily and watch how they will screw your balance up on the weekend because that is how they charge those overdraft fees even when you had enough money in there. It is wrong and something needs to be done.

The service with my local branches in VA has been good. Now that Suntrust & BBT are merging, I am a little troubled. I am going to the local branch today to iron out the future banking with them may or may not do banking, I will know soon.

On 11/21/18 had a vehicle to hit my home and Suntrust is my mortgage company of my home. Had to file claim to my homeowners insurance State Farm due to car insurance company would have took longer to get my home repaired. My insurance company gave my check to me so I could have my home repaired. I have submitted my check to Suntrust bank to the property damage department and I have scan so many documents to them from the contractor and always an excuse to get my funds released to have the repairs on my house finished.

I opened a new SunTrust checking account online on Saturday, and initiated a transfer of the funds necessary to avoid any fees. By Sunday, I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following Wednesday (today), at which point I called SunTrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to "violation of SunTrust rules/regulations", and that my initial deposit was being returned to me in the form of a paper check (I made an electronic transfer to fund the account).

Tried to log into my account, wrote down passcode. Told me invalid, after 3 attempts got locked out. Called #. Girl tried to help me. Still kept telling me invalid passcode. This is ridiculous. Was on the phone 50 minutes with girl trying to help me to no avail. Now I cannot get in my account, she told me to go to branch. I'm 7 miles to nearest branch. Do not have a car and elderly, corporate office you stink with your dumb decisions, the dumber you are the higher you climb, make it harder on customers and your representative. We would not recommend SunTrust bank.

I received an escrow analysis stating I am having a shortage of $1700. I have an email from last year when I told them I was changing insurance companies, the company name and amount. I was issued a refund check from my escrow account last year. I didn’t receive it. When I noticed a $150 dollar payment on my account, I called and that is when I learned about the refund. It had been 6 months and they applied it to my loan. Not once was a shortage mentioned. I called today to see why my escrow was short... They paid not only the $750 in January I told them about, they paid my old company, $1100 on February 14! Two insurance payments in 2 weeks! I am left to deal with this. Claudette in their insurance department told me there are no safeguards to avoid this problem. They pay whatever bills arrive. Their old website was difficult to navigate. The new one is easier but that doesn’t help at this point!

My account was hacked into on Jan 30. I reported this and now my monthly check is frozen. I have no food, can't pay my rent and no one in this institution will go beyond the I'm sorry status. I'm seeking legal action for the trauma caused by the actions of this bank.

Opened two accounts on the 25th of January. Started receiving mail and emails confirming the new accounts and created online login ID. The 1st of February I received mail containing the four-digit PIN for my soon to arrive debit card. The 2nd of February I received an Account Closure Notice, stating that they had received my request to close the accounts. Called the website provided 1-800 number to no avail. Told me to wait until Monday when they can contact the Internal Fraud Department, as customers are not authorized to speak to them directly.

We had Suntrust for a few weeks, they seemed great and helpful. We let them know that my husband was going to have 2-3 rather large deposits from his Social Security back pay. The first check we received was a cashier's check from BB & T, approx. $9,600. We were told the funds would be available the next day. I checked our balance the next morning at 6:30 am and the funds were available. Around 8:00 am we went to an ATM and gas station and neither of our debit cards would work, I also could not get logged into our online account.

Apparently there is a new website that you are suppose to visit to pay your mortgage. When I went to the Suntrust mortgage website to login and pay my house bill it just kept saying invalid and I was unable to login like my information was incorrect. Like there was no re-direction anywhere saying "we have a new website or please go here now". Nothing. I mean it's only my house bill so it's not that important right? Just evict me. It's no big deal. Build an entire NEW website but don't have tech spend 3 minutes notifying people paying their house bills that they need to go somewhere else to pay. Make the transition so vague that you have to make your million customers think they are entering their information wrong.

Suntrust has closed my account after 4 years of being a customer because of a large disbursement from Amazon. I have sold on Amazon for 4 years and have always got my payments sent to Suntrust. I have never had any issue. For some reason they didn’t like the deposit that transferred via ACH, so they closed my account, turned off my debit card, froze my savings account and are holding nearly all of my money. They closed the account in December and informed me I would get my money mailed to me in a check in 10 days. I called back last week and was told that I wouldn’t be able to possibly get my money until May. No one can tell me why or why the date changed. I am a mother of 4 and run my own business, so not having access to the money I worked so hard for during the Christmas season is devastating. This bank should be penalized for killing people’s livelihood. I am seeking legal counsel.

Suntrust canceled the new card I ordered after two days of use. The agent who I can barely understand said it was flagged as lost or stolen when I clearly indicated I just want to request a new card because the current one was falling apart after only 6 months. It's so annoying when you have a 2-minute conversation turn into a 30-minute one just to try to order a new card with the same information minus a few details and they still get it wrong. So frustrated with the terrible customer service.

My home was flooded in Hurricane Michael. I received the insurance check for repairs quickly. I went to the only branch open after the storm and was told the check had to be sent to corporate for signature of a bank official. The teller stated they would FedEx it as a courtesy. It would be returned within 5-7 days. They deposited MY check into their bank and as of today I was told for the 3rd time the check would be sent out next week. I’ve spoken to someone at the bank every other day since 12/6/18 and I still don’t have the money. I’ve faxed, uploaded, etc. document after document. Each time I’ve gotten some ridiculous reason as to why they are holding my money.

I called Suntrust back at the end of December 2018 to request a new debit card since my current card was getting ready to expire in January 2019, the rep that I spoke with told me that I had enough time and my current wouldn’t expire until the end of January, he informed me that I would be receiving a new debit card around mid-January. Fast forward to mid-January I never received a card so I called Suntrust back only to be told by the rep that a card was sent out on December 1, 2018... My issue at this point is if a card was sent out at the beginning of December why did your rep not inform me of this when I called at the end of December?

I've been calling Suntrust auto loans for a week now. They keep promising to send me payment history from one year ago. They keep stating they're going to send messages to corporate but corporate is not doing anything and there is no number to reach them.

I recently could not access my mobile banking due to some technical issues on Suntrust side. This was after depositing some money into my account from another bank account... (which later I found out did not go through cause their system was down) but I then used my card for Lyft rides of not more than $9 each. Suntrust charged me a whopping $396 worth of overdraft fees! I was obviously using my card for Lyft thinking my deposit went through and was notified yesterday that my account is in arrears! Now I called in to inform them of this and ask to reverse the fees and they say they can only give me a lousy $36! I've filed a complaint and still waiting to hear back! The guy on the line was absolutely no help! AVOID THIS BANK IF YOU CAN!

I have been informed a YEAR after my deceased mother’s estate was opened that no one at SunTrust can speak with me until I submit a document in order to be named Successor in Interest. I live in North Carolina and my state does not produce the document they have asked for and never will. In the meantime they have referred my mother’s home, which is listed for sale and has a potential buyer, for FORECLOSURE! I cannot speak to anyone in Loss Mitigation because I cannot produce a document that will never exist. Did I mention that I admit my frustration and who would not be if they found out right out of the blue that they will have to jump through hoops to save their mother’s estate?!?!

I have been with them since Citizens Bank of MD in 1992 and it has progressively gotten worse. You have to talk to ten different people and get ten different answers. Customer service is completely horrible.

Every time I have tried to access my account information in the last two months, it says the username or password I used last time does not match their records. When I go to the "forgot my password" process (actually, I did not forget my username or password, SunTrust forgot them), I make changes, and they don't work either. I tried calling the 800 number, but they don't work on weekends (neither does their online portal, apparently). When I finally get through to them, I will change my access back to paper.

Poor customer service at branch and on phone. Charge fees for everything. Locked me out of my business debit account so I’m unable to buy supplies for my business. Been 2 days trying to get it taken care of. I’m looking forward to closing account and going to another bank. Will never recommend this bank to anyone.

I have been with them for 3 years in July. I didn't have any issues until tonight. About a year ago my bf car got repossessed. He had the receipts and everything but SunTrust had no record so they took it. I told him there was no way that had happened because they would of called because I thought highly of this bank. Well tonight. TONIGHT! My car got taken. I got no call to let me know I was past due. I got nothing in the mail. I was aware of a few months back I missed a payment but I've been paying every months since then. I have been paying extra to make up for the missed payment. I can't check my app because they took my loan off of my app!!! Very very upset with the way they run thing. SIDE NOTE: IN Titusville Florida I was told while trying to pay my car payment while on vacation that my military active duty I.D was a fake. Just very poor customer service.

Suntrust Bank is the worst bank I have ever dealt with! I have never had such an inconsistent hold policy and the least amount of access to my money as I do with this bank. They don’t care if you have kids or bills... Your money is on hold until they say otherwise. I deposited a money order and they held it for 13 days! I even brought them the receipt to show proof of purchase and they wouldn’t even look at it. Every single check we deposit is held for 1-3 days. Regardless of the amount. Higher amounts are longer. Very sketchy! We are in the process of moving banks. But I don’t recommend even wasting your time at this bank.

Since they moved to this new location, they have been really slow and flat out ridiculous. Today, I went through the drive up window to cash 3 checks and pull some money out of my account. I put my checks and debit card in the container (they’ve swapped over to a new system that doesn’t require deposit sheets). I sent it over and waited 10 minutes without any response, not even a “We will be with you in just a minute.” Two cars had pulled into the bay behind me right after I pulled in, meaning they were waiting just as long as I was. I pushed the call button in hopes that they were busy and had forgotten about me. I waited another 10 minutes without any response at all before getting very angry and pushing the call button several times in a row trying to get some sort of response.

Had a check washing incident over a month a go to the tune of $5000. The Suntrust people actually cashed the two checks. It was reported immediately. They still have not refunded our money. Have kept us on hold for hours at a time with no answers. We had to open a new account when our old account only required a minimum of $3000 for free checking, and now we need $10,000 for free checking. Way to punish us. Closing account when this is settled. Been there for 25 years and have had millions go through there. Screw you.

Awful! Absolutely awful! Opened a new account with them in November and am closing the account. Poor customer service, calling customer support for anything in regards to anything on your account takes hours for something simple. Anytime I would call in I would say I would have an approximate wait time of 24-35 minutes. Then upon speaking to someone else, I would be transferred over to another department and have to wait another 35-45 minutes. Their app is useless and outdated. Customer support and bank tellers are awful. Poor customer service. I would recommend you look somewhere else!

Opened a joint account for the purpose of depositing a check written to both of us. I couldn't use the check to open the account, so I used a debit card from another account. It took THREE days for that debit card transfer to be made available. My other bank does everything instantly so I know it wasn't their fault, but Suntrust initially tried blaming my other bank. When I informed them that it was a debit card transaction and that my other bank does everything immediately (on top of the fact that the money was already immediately removed from my other account), they changed their tune and told me that it takes three to five business days for an account to be verified.

I have been banking with Suntrust since 2013. From start to NOW FINISH, has by far been the WORST banking experience ever. One of the many occurrences happened recently when I was contacted by their fraud department on Dec 15th, due to suspicious activity on my account. I confirmed that the activity was fraudulent. “Supposedly” there was stop placed on the card and another card was issued avoiding any future transactions to be processed. Here we are today, still no new card AND an approved transaction that was previously confirmed fraudulent over 2 weeks ago for 1,500.00 leaving my account a negative 300.00, processed on the same card and by the same merchant that attempted to process it previously and no one is able to explain HOW, and or WHY?

I just can't believe I've been with this bank for over 15 years. I don't even know why they offer an online service if it's ALWAYS unavailable. I mean ALWAYS. Such garbage, you can't even look at your accounts at will. New year, new bank. I'm switching ASAP.

I opened a checking account with a certified postal money order and then 3 days later I was told my account was closed and my water funds is left would be mailed to me. I don’t understand why the account was closed. No one gave me any details whatsoever.

SunTrust is by far the worst bank I've ever dealt with. I recently got an overdraft fee in my account yet my balance is positive. Customer representative couldn't even explain how the math works. Only kept repeating about current and available balance. This isn't the first time they've tried to get over on me. All they do is try to prey on people instead of helping them quote "build Financial confidence". I never have confidence when dealing with SunTrust as they keep me on edge about what transactions will be shown and how they are placed. I have even had transactions not show on my records that I knew were there leaving me blind to the actual amount of funds in the account. Nobody should ever bank with these people. I will be closing account NOW!!!

I was a Suntrust customer for two years, mostly without issues but that all changed suddenly Dec 23rd, 2018. I was buying Christmas gifts when my debit card was denied at the register with my 4th purchase. I immediately called the Suntrust Fraud line to verify my identity and transactions. They turned the card back on. I went back into Walmart and was declined immediately again. I called the fraud dept again and they assured me the card should work but it didn't. So I requested an ATM increase so I could buy my gifts in cash.