Truist Reviews

Previously BB&T Bank, which was a good fit for personal and business, Truist comes in as a new bank but with a lot of issues, from customer service to online baking to in-person banking. Not once I've been transferred 5, 6 even 7 times when calling about an issue. I am working on personal banking and also on commercial and business accounts as an Administrator. It is a nightmare since the merger from BB&T to Truist. The online banking and management is very confusing and not efficient. In-person banking at the branch close to our office is always short on staff, they do a lot of mistakes, very inefficient.

Absolutely the worst bank ever. I deposited a check online as my initial deposit. They held it for 7 days because it looked suspicious. They had closed my account because I hadn’t deposited it in time but they still accept my check into my closed account. I now have to jump through hoops to get my money back from them I deposited into a closed account.

I opened a checking, savings, CD accounts and a business acct. with Truist. Elem the mgr at Springfield decided to order a check kit for $148 without asking and sent it to wrong address. It has been over 2 months, the man hasn't returned checks and she will not do anything about the situation. She suggested I go through the trouble of closing the acct. and reopening but will not return my calls or deal with the matter. Now I have to file reports with the BBB, SCC and more because of her foolish judgement. This is the worst banking experience I have had in years.

Banked with BB&T now Truist and have an auto loan through them. Wife made a split payment so they decided to apply it how they saw fit and not to my current month's payment. Now they say I am behind by over 800 dollars. We go to a branch and pay it and at the same time the auto loan division TOOK the money from my checking. How is this legal? And they gave me a bad mark on my credit report, wouldn’t reapply my original payment and now giving me a hard time refusing me the 800 plus they took, Never again will I bank with them. I’m pulling all of my accounts.

I use Truist for checking. Might be changing though. Will never go to for a loan or credit card. Must have to make 100,000 a year to be able for them to even think about accepting a person for one. I see why Truist has such a low number of stars. I guess 800 credit score isn't good enough for them.

This has to be the worst financial institution in the US. They prevent customers from submitting and kind of complaint. You must always go through their offshore call center (Philippines?) who can’t speak recognizable English or Spanish. And always either don’t know how to address an issue or aren’t allowed to. They throw up barriers to even the simplest, most basic task like a customer updating personal information. They flat out, simply refuse to allow me to up update info through their mobile app or website. When I try online help, they say I have to call, then their off-shore call center agents insist I must visit a local branch in person. Local branches say they are all understaffed and so they expect customers to set an appointment before visiting. That involves a two week delay. Ask a 100% disabled US veteran I have to ask, isn’t all this illegal? It should be!

I have their mobile app and twice whenever I got a check from another financial institution, the deposit function has not worked. I am too far away from a Truist ATM or bank for it to be convenient to go there on any frequent basis. There isn't even a number to call after hours to get bank info or report a stolen or lost card. Time to look around for another bank!

The customer service and responsiveness is truly horrible. Promises are made about account transfers and/or credit card delivery dates and not keep. The customer service agents are in the Philippines and do not have the resources to address relevant banking issues. This bank is abysmal.

Run...don't walk....away from this bank!! Especially inside if you need any serious help. They have zero helps to give! Shame on this bank for hiring anyone like Lindsey. She's ruthless, doesn't care to understand you or your problems. Numb and dumb in the same breath! Hate this branch, it's horrific to say the least! Run away!!! Last warning.... You'll regret it heavily. Dirty rotten scoundrels. No more. Too bad because this bank was close to home. I'd rather drive across the whole United States and find a new place to trust in. Live and learn, for sure!! Zero stars would fit much better. Smh, pfffft.... Dang thieves anyway. Final warning: go elsewhere while you can.

If you care about your heirs, you should not trust Truist to fulfill their legal financial obligations on any sort of timely basis. My brothers and I have been struggling to close a trust account held by Truist from our father for almost TWO YEARS. From backups in one department or another, glitchy email, or lost paperwork, there has been a constant barrage of excuses for non-action and insincere thank yous for our continued patience. We ran out of patience over a year ago and still they continue to hold onto our father's investments while the economy tanks. You should never ever do business with Truist Trust department. They are completely unresponsive and infuriating to try to deal with. Avoid at all cost.

Review of Truist Bank: Disappointed by Lack of Accountability and Transparency. I’ve never written a negative review of a bank before, but my recent experience with Truist has been extremely frustrating and unacceptable. On March 27, 2025, I deposited funds into my Truist account. The next day, I used Zelle to send those funds out. Then, on March 31, the same amount was somehow made available in my account again — and I was able to send that exact amount a second time using Zelle. That transaction wouldn’t have been possible if the funds weren’t there.

I opened a business checking and savings account with Truist on March 31st. First, they messed up Zelle integration, which took a 55-minute call to resolve. Then they locked me out of my account this morning (Sat, 4/5/25) without notice, claiming fraudulent activity. I only found out because I was trying to log in to the account to fund it. The account has no money in it. And the fraud department is closed on the weekend. That's not good at all. They told me I have to come into a local branch to solve the issue. I live in Brooklyn, NY. There is no local branch. They are telling me that's the only way to fix it. I requested they close the account. They told me they can't do that because it's under a fraud investigation. I have to come into the branch.

As a business owner, I was shocked to discover that my employees are charged $8 to cash checks from my company. Considering how much money I deposit into your bank, this policy seems unfair. Whether they have an account or not shouldn't matter since I do, and the checks are issued by your bank. Additionally, charging $10 for a cashier's check feels excessive. These fees seem like unnecessary charges to your customers, and my guess is that these fees contribute to CEO bonuses and raises. As a result, I'm closing two personal accounts and my business account. To others, beware of banks with such practices—this isn't right.

I closed my accounts at Truist on 11/05/2024 and have called many times to get my funds back (45 minutes each call). I was told by a supervisor that my refund check was sent on 11/21/24 but I never received it. I plan on calling Truist every week about my refund until I am dead or I receive my money back whichever comes first. Truly a very disappointing experience

My experience with the closing process and ongoing administration of my mortgage account has been extremely negative. The issues began with a new loan representative handling his first Truist mortgage loan closing. The process was disorganized and far more stressful than my six previous home purchases with various financial institutions. Ultimately, the process concluded with late funding to our closing, which was both unprofessional and embarrassing.

Truist is giving me issues with a fraud claim. Purchased merchandise over two months ago and the vendor does not respond to emails closed my access to the shopping cart on their site and will not refund my money. The merchant is also not responding to Truist request to refund my money. therefore this is not a dispute but fraud. Truist is trying to say this is a dispute and is not refunding my money in a timely manner. They flat out stole my money so tell me how that is a dispute and not fraud. $152 may not be a lot of money to a lot of people, but it’s a whole lot of money to me and I need my money back. I regret the day I moved my business to Truist, especially since they outsourced to the Philippines.

Contacting your local branch by telephone is pretty much an exercise in futility. As was when I called 2 other branches when I couldn't get through to mine. A call to the main number is still playing the on-hold music, as it was a half hour ago. We moved from NY to VA and I admit, we were spoiled by our Evans Bank. It knows what good customer service is. This outfit should get an award for customer avoidance.

I'd give a zero if I could. Both females were rudely and came out verbally attacking my sister and I. Because I stopped right in front of the atm. I was in the driver's seat of the vehicle, still in drive, my foot on the brake and my sister making a quick deposit (or tried to until a teller and manager started harassing us) at the atm. Haley beat on my SUV window and then put her hand in our faces. These two female employees were aggressive, rude and spoke down to three customers around 11 am on 12/27/2024. We have a witness that says we should push for litigation. We have filed with BBB, CFPB, and spoke with a magistrate.

DO NOT GET THIS BANK. The entire system from the home office to the street level is absolutely the ignorant people I had ever come across. Upon changing my address Truist employees failed to change the address on my debit card, and yes your debit card with them has it own address. It took 3 years, 15 different employees to finally figure out the problem. Listening to them is nonexistent. If ONE would of LISTENED the problem would of been solved on the first call. I have never went out of my way to make an official complaint before, however, I could not sleep thinking that some person would consider doing business with them. So here it is: From top to bottom, front to back, in this company is pathetic. It was the entire business. Another company gone woke and went broke. I highly recommend Tyndall Fed Credit Union!

I would give them a -10 if I could, but I was not given that option. We have been with Suntrust for years and never had an issue. Then we had no choice but to switch to Truist. It has been a disaster. Their 'Bill Pay', which they say is owned by a third party, absolves them of responsibility for that company's fraudulent actions. Bill Pay decided to take two car payments instead of the one I authorized, and I even have a screenshot of the authorization approval number with the amount. There was no clear, definitive answer as to why they did that; they just said I would need to wait two business days to file a grievance and then another five-plus business days for them to reply and/or reimburse.

I accidentally double pay my loan and there is no way you can identify that payment got through. There is no email and no activity list for your recent transaction or payment. And what is worse is that the refund will be process 7 days after they closed my account. Very bad business practice. Very bad application and not user friendly. Customer service is not very helpful and no manager or supervisor available to explain clearly.. Very bad.. Worst at its best..

This is the worst bank ever, I had family and friends telling me to not get account with Truist, God I should've listened. I've disputed transaction from my account for over 1k dollars. Banker tells me ip address shows it's me, lol. I asked for the ip address and whatever other proof they have but they refused to show me.

Beware: if you let your Truist CD auto-renew at their "standard" renewal rate (currently posted at the Truist website at .05%, or 1/20th of 1 percent), you will allow Truist to keep almost all of the interest that should be going to you. In my case, if today's rates were to remain steady until my renewal date, Truist would get 98.9% of the $10,500 interest I should earn; instead I'll get just $117. Truist's notification letter told me that if I do not call in to make changes during my 10-day "grace period" starting the maturation date, the CD will auto-renew at their "standard" rate. So if you are too busy or trusting to call in and make a new deal, your auto-renewal will be for just 1 percent what you should get with a fair market rate (Truist would keep your other 99%).

Opened a new account Nov 18, 2024. Four debit cards have been mailed out to the wrong address that they can't seem to get right and they tried to charge me $30 rush fee, but couldn't because the system will not allow a rush on updated address (for the 5th time, now). I have no access to my funds now, but will definitely close these accounts Monday.

I was going to take some gold jewelry out of my locker when I checked Google for the address I found out that the bank branch was permanently closed. I was worried because my gold jewelry was in their locker and no one informed me if the bank branch was closing. I went to the other branch to inquire about my jewelry and locker. I was there for 45 minutes and no one knew what happened. Nothing was in their system, not even my locker number that I had for several years. I also asked them how come no one informed. I have the same phone, email, and address. They were clueless and asked me to fill out the form for lost assets from the locker. I requested a copy and they refused to give it to me. I said politely how would you know the reason for my visit today without me having any documentation? They finally gave me a copy and crossed a few things out with a market. I feel something is very shady with this bank. Just be careful before you open your account.

I wish I could rate this bank zero stars. After 30+ years at the same bank, we decided to open an account with Truist online. We transferred $50 from our current bank to Truist to open the account. Truist deposited our $50 and immediately closed the account due to "fraud". They sent us a debit card that obviously didn't work and a bank statement showing they charged us an "account maintenance fee" of $12. After a trip to a local branch (who was unable to tell us why the account was closed and refused to open a new account, but gave us the number to the fraud dept) and a phone call to the fraud department (after an hour on hold) who also could not tell us why the account was closed, we are still out $12. The money is not important, what is important is Truist stole money from us and refuses to give an explanation. We will forever tell people how horrible they are.

They made a huge error in my account that inconvenienced me while traveling. Thankfully I had other methods of payment. When I returned home to inquire why I had the issue, the agents could not determine the cause and stated they would need to order me a new card. They refused to expedite the card without charging ME even though they could not determine why I had the issue with my current card. The agents lacked the knowledge to provide me with information and seemed to only recite the same script. It’s beyond frustrating.

Truist fraud reps and supervisors are a JOKE, it's really easy to mess with people's money while you sit behind a computer or phone line and keep denying claims for stolen money. Hello you cashed 24 checks in the same day to the same person and that wasn't a flag to you. They were endorsed by different people as well who the fraudulent checks weren't even made out to. Now you have the nerve deny the claim.

OMG where do I start? My mortgage was transferred to Truist. OK I understand that's business. But they clearly aren't prepared to manage the transfer. I've gotten communication both written and digital saying to go online and set up my portal. I tried that but of course, it didn't work. So I went to a branch. They got pretty far into their screen but then said "oh they won't take payments yet but here's your loan number". Everybody says the same thing "oh don't worry about it. You have 60 days." I don't want 60 days. I want to pay the freaking mortgage now so I can move on. I don't want to have to get on every day multiple times, spend 30 minutes only to get hung up on a particular screen because you aren't prepared for the transfer. Instead of putting some type of notification as a banner across the front page indicating a delay, you just let people get frustrated. If this is your idea of project management, you're awful. Don't use these people!!!

This bank does NOT care about their customers. I have 2 fraud claims I put in. One where I was the losing bidder in an auction, was charged for my losing bids, and received NOTHING from the vendor. The other where I purchased something, the vendor sent me effectively brochures where I can buy more of the thing I bought but NEVER sent me what I bought. Both vendors have gone radio silent and refused to return my funds. Truist upheld one by pointing out that the company offers a 50% restocking fee refund AGAIN on items I did not receive and they did NOT send me. The other they claim is irretrievable because though the vendor did not send me the item I paid for, they did have "all sales are final" on their website. So according to Truist in can sell you a brand new car, send you a flyer for a car dealership and nothing else; so long as I have "all sales are final" Truist will come to the conclusion the flyer is what you bought for $50,000.

Customer service is awesome if you're **. Otherwise until they see the money in your account it will talk to you like you're trash. Simple....I wonder what's the point or benefits of having?.... Won't help with any type of loan even though I've been in business 4 years with a gross rate growing each year ....Just learning as I grow older with business and finances....If no point or can't help don't see the need.

I have been a customer of Truist Bank for about three years and until recently, I thought my experience was decent. However, I’m incredibly frustrated with the way they’ve handled my car loan account #**. A few months ago, I noticed a balance on my account that was unexpectedly higher than my usual monthly payment. After reaching out to customer service, I was repeatedly told that my previous payment hadn’t cleared. It turns out I accidentally missed a payment in July 2022, but what infuriates me is that Truist Bank never bothered to notify me about it. Instead, I was blindsided by over $650 in monthly late fees.

WARNING!! WARNING!! DO NOT DO ANY BUSINESS WITH TRUIST!!! GET OUT OF BANK NOW!! I was the best customer a bank could possible have. And in my 50 years of banking never once reported or complained on a review. I put out about 200+ resumes' looking for a remote WFH job. I got a check from what I thought was a legit company to buy equipment for my home office. I was skeptical about the company so I talked to a agent and after recurrence that opening a separate acct would safeguard my main acct where my SS & SSI checks are deposited a 10 day hold was placed and the company wanted me to use my funds 1st to buy the equipment from their site before the hold would be released. I called the issuing check. Found out it was fraudulent.

Truist is an absolute nightmare. Their customer service is complete trash. Adam was today's Truist "representative" that was completely unhelpful and ignorant. I am always respectful even when frustrated- so I was very confused as to why he was being so rude to me during our brief interaction. Due to his attitude, I politely asked him if I could speak to another representative or manager and I was told "You can hang up and call back in". That is no joke. I was told I could call back into the automated line and wait for another representative instead of being transferred. Customer service is extremely important for ANY business so for your own sake stay clear of this company if you can.

I went to a break to make a ATM deposit one Sunday morning. I used my Truist bank card and did the prompts for a deposit. I placed a large amount of cash into the ATM when the slot opened. The ATM prompted on the screen please wait while getting deposit ready. I was in front of the ATM for a considerable amount of time. Anywhere from 5-10 minutes it felt like but not 100% sure but definitely 5 minutes. Another car pulled up behind me and I thought I may have jammed the ATM. I then pulled away and back around the Truist bank building. Took maybe 8-12 seconds to go around and pull behind the car that pulled up behind me. The passenger was out of the vehicle and standing by the ATM. She noticed the ATM screen had the prompt "Wait getting deposit ready." The passenger who was out by the ATM looked at me and shrugged and I shrugged back. She then proceeded to get back in the vehicle and drive off.

Thieves!! Total thieves!! My mother died recently & this bank kept paying for her overdrawn amounts AND charged $35 for each instance although she had NO along overdraft protection. Unbeknownst to me, Stacy ** at the Chatham VA bank COMPLETELY neglected to tell me that on page 23 she made ME responsible for Mom's account debt!! 23 frickin’ pages & I am supposed to catch that she had not JUST signed me on for emergency only-as I SAID it was supposed to be!! So NOW the took her entire overdraft amount OUT of my account WITHOUT even warning me! It immediately caused me to have a nervous breakdown as I live on welfare and they TOOK nearly an entire month of my fixed income & won’t give it back!! Corporate greed!

Absolutely horrible! After years of loyalty they refuse to credit an overdraft fee of 36.00. I has more than enough money in my savings account and 2 paychecks were deposited into the account the same day via direct deposit. 95 annual fee for Skymiles that are worthless after years and years of spending. Will never do business with them again.

I started with this bank when it was SunTrust but as Truist I've been upset at a lot of their practices. They charge $35 overdraft fees frequently despite the no overdraft statement they make. I recently deposited 3 checks into a Truist ATM over the weekend. Two of the checks were hand written checks from a personal account made out to me using my nick name "Tony" as opposed to me real name "Anthony" and the other was a U.S, Treasury Check made out to my full Government name, which I received from the Veteran's Administration as a disabled Veteran of the U.S. Army. Out of the 3 checks, Truist decides to place a 10 day hold on the US Treasury check. This delay in making my funds available created an immediate financial hardship for a disabled person who lives pay day to pay day.

It's the trash bank I have ever used. Hold my check deposited 2 times in one month for the ridiculous reason collecting the fund. For the 1st check I can understand, but for the 2nd check I really mad because those check are from the same business I work for. They told me for the 1st check after the day August 27 all the checks I deposited after will be clear and fund will be available for the next business day, I trusted them and made the 2nd check deposited to the bank and now it happened to me again and the bank keep continuing hold my funds while I have a lot of things to pay. They lied to me. So don't ever bank with Truist. Trash bank.

Another horrible experience with Truist today. They blocked my cell phone auto-payment, for no particular reason, which blocked my entire account. When I called, I got the usual incompetent and deeply stupid call center people in **. I had to borrow a friend's cell phone to call. I screamed at them not to block my account, but they did anyway. I had to drive r/t nearly two hours to a branch.

Opened an account last week, was immediately given approval and access to fund. Funded the account with $2,000 from my bank account, and received an "Application Approved" email on Sunday. By Wednesday, my login information no longer worked on their website or app. They "close my account" due to "fraud" even though the only activity is my opening deposit. They won't give me an explanation. They never asked for additional information about my business (been in business 10+ years) and simply decided to terminate my relationship after taking my $2,000. I should note, Truist has NOT RETURNED MY DEPOSIT of $2000. So they took my money, then closed my account. That is incredibly shady and probably illegal.

I don't know how they get away with it but they have held several of my real estate deposits for ten or more days, costing me several hundred dollars of interest in online savings where I would have transferred it. This should be illegal if it is not.

Elderly beware of Truist!!!! Specifically the Oak Ridge NC branch!!! Allowed Fraud to continue on 84 year old man's account for months without intervening. Now don’t want to cooperate or help his estate.

Their reviews are already so low, what else could I possibly say except this bank likes to screw over its customers. We're closing our stores at the end of this month and Truist took a difficult situation and made it even worse. Obviously when a store is about to close they don't have a lot of money coming in. Truist charges OD fees immediately, no grace period, no refunds. So once you get a couple, they just keep coming. It's literally disgusting that any bank can get away with that these days. Run, don't walk away. FAST!! Wish I had!

I have been a SunTrust/Truist customer for 20 years and you all locked all my accounts over a check from my EMPLOYER that I deposited online and flagged as a "Fraudulent" check. It has been 4 days now and you all are holding my money from my employer (who is way bigger than you. I will not say here for privacy reasons) that does not belong to you. I keep getting told I have to wait until 08/09 for someone to contact me. Meanwhile I cannot access any of the multiple accounts I have with you or pay any of my bills (including my mortgage with Truist) because of this issue, I need someone to step up and resolve this ASAP.

My father was targeted in a scam where the scammer hacked our joint accounts at Truist and attempted to withdraw nearly $20,000. Fortunately my father went directly to his local Truist branch, where the relationship banker immediately closed all of our accounts. Two Zelle transactions were in the midst of going through when she stopped them with the account closing. I'm happy with Truist's fast response, but that may not have happened if my father hadn't gone directly to the branch just minutes before closing. Truist really needs to make Zelle an "opt-in" so that we customers have the ability to turn off Zelle transactions if we don't want to use Zelle. Zelle seems like an easy, open invitation to fraud, and customers should be able to prevent its use.

Truist was informed that a double payment of our mortgage was inadvertently made and to prevent it from being processed. They failed to prevent its being processed and as a result caused our account to be $800 overdraft. Either Truist incompetence or corruption has cause us a financial catastrophe with payments to other accounts prevented due to the overdraft.

I have never banked with Truist Bank before. Last month, I got an email from them stating that I opened an account with them. Being a Software Architect, I immediately suspected the email to be that of a phishing attack so I inspected the links (without clicking) and as well as the phone numbers in the email. Domain names and phone numbers all lined up. I contacted them that day to report the account as fraudulent and I was not permitted to report the fraud, inquire about the account details, nor close the account or manipulate/query the account in any manner, since I did not have a bank account number (their email didn't include a bank account either). So, I was essentially stuck.

You learn about a company in your dealings with them, not when everything is great but in a crisis. My wife was taken in by an employment scam, and lost $6500 through Zelle and PayPal. Zelle said "not our problem." PayPal said "seems like you benefitted." What? We processed two claims with Truist taking about two months, but they gave us $6500 of their money to get us back where we started, even though the terms of transfers via Zelle and PayPal say "make sure you know what you're doing, because you can't get it back." The reasons for a lot of the other 1-star reviews on here make me sad. "App was down" — it has to be sometimes for maintenance — or "took a long time to close my dispute" — they're dealing with thousands, not just yours. Maybe deal with it? Do these people think any other national / international bank will be any different? Truist actually DOES help their customers.

Open three accounts with this bank because I was selling a house and liked Truist money market ratings. I put 50$ dollars in each account before the house sold to set up the accounts. The day before I sold the house I went into Truist app and it said I cannot view my account and I had to call the number provided. I called the number and spent 47 mins on hold to reach a person who said they could not help me and my account was closed. I said, "Ok, send me back the 150$." They said I would receive the 150$ back within 14 days and a letter of explanation of why the account was closed.

Almost every month I'm unable to access my account to pay online. Site won't recognize saved password. Then when calling to verify I'm asked for last 4 of social then full social then they all for a debit card pin??? So I press 0 several times to get a live person who asks for full social, monthly payment amount AND when account was opened. Just let me pay my bill!!! Horrible protocol and a waste of my time!!!

My mother died. She could not access her earned rewards from her credit card because Truist makes it very difficult. Now that she died, I got her last credit card bill and saw she earned 75.00 rewards. The bank would not give me, her daughter and next of kin, the rewards that she couldn't access, EVEN IF I SUPPLIED A DEATH CERTIFICATE. They said I had to be on the Card also. Who knew? So the bank keeps her rewards in their greedy little paws. And I pay all off her bills. Thanks, Greedy Truist. A death certificate would be enough to transfer her car to me but not get me the 75.00 she earned with which would help me pay her bills.

Unfortunately, there is no option for zero stars here. Therefore, with reluctance, I give them one. They certainly don't deserve one star. This review is not about any one person; it is about the system, about this corporation as a whole. This is about my experience and the failures of this institution. I opened an account. They flagged it for fraud. They held my hard-earned monies without any timely notification. They did not call me. They sent a letter via regular mail. Imagine my surprise when I go to my account and see that it was blocked prior to me receiving the written notification. I call and wait a lengthy amount of time to get anyone to help me. I am finally notified that it is on hold for fraud. No reasons are given. I am only told to wait the required amount of time for them to investigate and call after 7 days.

Do not honor your bonuses. I have been told by multiple people that I will get the bonus and I never do for months. They also are very hesitant to close my account and keep telling me the bonus will come and they will escalate it and still nothing.

Poor customer service, they only for themselves. Done business with them for 21 years when they were Suntrust bank. Nothing changed. They just don't care.. The rudeness is the worse I ever seen.. Run. They suck.

Got a car loan from this company and the car was totaled. Insurance paid $20,000 within 30 days and gap paid $9000 within the next 30 days. Then final payment of $1,000 recorded late payments and ruined my credit!! Now I owe $1900 and they will not correct my credit report!! So I paid up 3 years of payments and they ruined my credit and I’m not able to purchase another vehicle unless I pay it. Very high interest!! Nothing good will come of using this company for a loan!!

Basically, it will be the worst experience ever. If thinking of any consideration. Don’t do it. You can not access your money you deposited with them. Debit cards attached to no accounts. Zelle gets 2 level security lock. Lock branch in Largo…. Very helpful. Less than 24 hrs exactly back to same issue. Customer service you call are very foreign. “What do you want to transfer the money for? I should know.” Going to try to file a complaint for Zelle issues to limit that bank's access.

It is deeply concerning and distressing communicating with this bank! I fell victim to fraudulent charges totaling $1800, only to encounter a lack of support and resolution from this financial institution. Despite the prompt reporting of the unauthorized transactions on 04/25/2024 and diligent efforts to prove innocence through multiple interactions with the bank, including reaching out to the merchants directly advising that the charges were fraudulent, I was met with frustrating denials and demands for additional proof. The police report has been overlooked and is so good in this bank's eyes.

I wish I never got this bank account! Every time I have a refund from a merchant coming into my account. It will show as pending, and then suddenly it just disappears. The phone customer service is the WORST!!!! They sound like they are lying in bed watching Netflix, and my call has disturbed them from a show. So monotone, no apology, dead unempathetic voices. Unwillingness to help just passing the blame onto the other person. The ATM machine is always broken. I went to cash a Truist check into my Truist card, at the branch I opened my account at. I handed my debit card and the check that said TRUIST on the top. The teller tried to tell me I couldn't get the money immediately because the check wasn't a Truist check, then tried to say I wasn't a TRUIST customer. After paying attention he realized he was wrong, no apologize just a dumb chuckle and an excuse it was a long day! I am absolutely fed up with this bank.

My brother in law is mentally disabled since birth. I am writing this on his behalf because he cannot read or write. His wife died and then her niece drained their account of every cent. His payments for owed obligations after drained the account put the account into a severe deficit. A police report was filed. The transaction report clearly shows she used the account money without authorization. A copy of the death certificate and police report were submitted to Truist. They denied the fraud claim then denied the appeal then denied the inquiry from Consumer Fraud Protection. Think twice before using Truist.

Truist customer service is awful. They're in a foreign country and are not receptive to your needs. They are out of touch with their customers. I recommend another financial institution for your banking needs.

Absolutely horrific customer service. Had a car loan through Suntrust (who were great) and ever since they merged it's been downhill. They stopped updating my statements over 2 years ago, so I can't even download proof of payments. Tried selling my car and having the dealership contact them for payoff info - the dealer sat on the phone for over an hour and actually had to wait to contact them the next day. They then said they could not provide the payoff information via email or fax because they had to send it "certified mail" and THEN told them my account (which is 3 months ahead) was in "poor standing."

Took over my mother's accounts that she had for decades with Truist and Truist Investment Services. First thing I noticed was my savings account was earning 3x the monthly interest hers was even though she had more than 10x higher balance. They held the money hostage unless coughed up wire transfer fees (or could withdraw tiny amounts each week). Contacted Truist Investment Services 11/8 and told them to take the Required Minimum Distribution from her IRA and put it into her Truist checking account. Never got a 1099-R, so called yesterday. Turns out that yes, they sold funds on 11/15 to cover the distribution, but they also charged a $10 fee on the sale, so they did not have enough cash on hand to make the distribution. Instead of informing me of their error, they sold funds on 11/20 to cover there fee and never made the distribution.

I received an unexpected letter from Truist, as I have never banked with them or heard of them. No fault of theirs, but I called to get details. The first agent I spoke to, I explained I didn't have an existing account and was calling for details to see if the letter I received was a scam. She told me she'd put me on hold for a couple minutes. I was surprised that I was transferred to a new agent without introduction or warning. I explained the situation again to Andrew, he spent the next 30 minutes on the phone with me. He was supposed to look up if there was a record of an account or loan application made in my name. He told me that Truist wouldn't have this information - which I pushed back because it was Truist who sent me the letter - so they had to have some record of me. He then said he was looking for the right number to get me to their Auto branch and said he was putting me on hold for a few minutes.

Absolutely horrendous experience. I opened an account and did not have the account number. I assumed a debit card would be arriving however. They do not mail debit card out and you have to request it. So I went to the bank and they gave me a temporary debit card and called my phone to set up a pin. It was at that time that I realized my funds had transferred but I had no way of knowing because I didn’t have the account number. So I couldn’t create an online account. Then once I get the temporary debit card I get locked out of my account while creating it. This was not due to my error. So I call the number again and the CSR in ** has no idea what I’m saying. Then I get transferred to an ** and he says my phone number isn’t associated with my account.

Extremely disappointed with Truist Bank's handling of my account. Opened business account for my educational business Rare Candy, After receiving our initial investment, our account was inexplicably frozen without explanation. Despite numerous attempts to resolve the issue, I have been met with unhelpful responses and delays. This lack of transparency and disregard for customer service is unacceptable. I urge others to exercise caution when considering Truist Bank for their banking needs.

Paid my car off on 2/12, it’s the 29th. Still no title, lien release, or paid in full letter. They refuse to send emails or provide docs to you on the phone. Only mail docs and you have to wait another 20 days. Can’t get my title quickly but they can get me a $25 gift card in 5 days. Embarrassing experience for someone who paid every payment on time and paid off early. Way to treat a great customer horribly.

Truist Bank did not honor their new checking account bonus offer because my balance was $0.00 instead of $0.01. I spoke to a Truist Client Resolution Senior Specialist, Summer **, who informed me that having $0.00 in my account instead of $0.01 prevented me from receiving the $300 new account bonus. Therefore, I have withdrawn all my money and closed the account. I will never do business with them again. I'm sharing this across all review sites as well.

We have been with this bank for over 20 years. We started with them when they were Sunbank, then Suntrust and now Truist. A fraudulent company pulled $300. out of our account without authorization. We had to close our account and open a new one. Truist denied our claim but could not produce a document proving our authorization. How can we be comfortable knowing the bank would allow this again? They refused to do anything about it and did not care when we said we would leave the bank. This is a terrible bank that does not care about their customers. They are willing to lose a customer over $300. It is a hassle to change banks, but it is necessary for our security. Please do not bank here for your own peace of mind.

I waited an hour to talk to a woman who told me in this day and age my PAYCHECK (not my first paycheck from this job) will take until TUESDAY to cash. Because mobile checking is slow and not convenient. Final straw TRUIST! I'm saying goodbye to our 16 year relationship. Ps. I'm waving a specific finger at you now and forever.

Their computer cannot differentiate between your check and a handwritten fraud. My name was misspelled on the bad check with somebody else name on the signature line and they still accepted it. Then when I caught them, they said that I was a few too late reporting their mistake so they weren't going to refund me. So much for FDIC insured.

If they could get the BB&T out of their system, Suntrust may actually become a decent bank again. Till then, I only use them cause they're simply the lesser of many evils. BEWARE! They WILL lock you out of your account without warning.

I recently deposited a check at this bank. They assured me the funds would be a available the next business day. The next morning I went to my account they placed the check on hold for 10 days. It took them 10 days to figure out it was a good check. Truist bank in Apollo Beach Fla shopping plaza with Taco Bell. Exactly location.

We literally went inside the bank 3 days ago and opened a new account with the main banker. She told us we would need 50.00 dollars to open the account but my husband choose to add 100.00. Today 1/26/24 we couldn't access our account. So my husband called the banker lady and asked what's happening and she said, "We decided to close your account. Your money will be mailed back to you with a letter..." Okay so why didn't anyone call us and inform us there was a issue and let us come in and close the account ourselves and get our money back? I will hire an attorney if we don't see our refunded money within 30 days.

Worst bank. Deposit check like I always do. They placing hold on check that’s good from my customer. They telling me it’s security and they can’t provide reason. LOL Holding check for 14 days it’s joke. I’m going close my account and never recommend them to anyone.

First of all, it took two calls and 35 minutes to get a CSR on the line. Then the CSR refused to help at all. I mistakenly sent my HOA payment to the bank, but my HOA had changed banks so I was calling to have the money refunded. The Truist representative refused to even look at the account or offer any help.

I’m not going to stop leaving negative reviews about this bank anywhere I can. This bank shows the account hold is in good standing and then suddenly shows that your account is in overdraft to charge you an overdraft fee but not give you the day to bring your account to a positive status. Went to bed 12/11/23 and my account said there was money in it. I woke up 12/12/23 and I’m in draft and immediately assessed and overdraft fee. Same happened on 12/22/23. When I go to bed my account is in good standing. When I wake up I’m in the red and have an overdraft fee. They are purposely delaying transactions on my account so I can think my account is in good standing the whole day and then apply the transactions so they can asses an overdraft fee without giving me any notice to go make a deposit at the bank.

I misplaced my debit card somewhere in my home. I knew it was in the house because wasn't been used. I went into the branch on 11/30/23 to ask for a temporary card, when I tried to use the card on 12/1/23 the very next day it was decline. I called the bank, they stated the card was decline because my old card was used. I checked my account and noticed I had something on auto pay with that debit card. There was a transaction on 11/30/23 that went through on the card so they canceled the temporary card. I went into the bank the next day to make an over the counter withdrawal because I can't go to the ATM!! I then asked for a replacement card.

Haven't liked Truist since they became Truist. They treat me like a criminal when I try to withdraw money. They shut my debit card down for a $29 charge they thought was fraudulent. Gave me a temp card 2 days before I was travelling for Thanksgiving, it didn't have a chip, it didn't work at their own ATM's, what a pain. Bank person told me new card would come but not same PIN. I received new card, but no PIN. Was on hold FOREVER! Got sick of it. Tried my old PIN one day and it worked. Branch employees don't even know how it works! It takes way too long for them to update your balance. When it was Sun Trust the balance I had texted to me at 6am was the actual balance. Truist NEVER has it correct.

They hold your own money for up to 5-10 days but I waited 13 last time. After years of banking there we will go elsewhere. Please do yourself a favor and go elsewhere. The overdraft price is ridiculous. Do better Truist.

So I just deposited a $1300 check and got $700 back in cash (yes do the math)...600 in the bank. Then I get home to pay my car note online. I couldn't!! Called Truist customer service and was told my money would not be available until the next day.

I called Truist with a simple question and India ignorance decided to lock my account. I am a disabled veteran and now it's been two days and no access to my money or food. Government direct deposit is locked. Somebody please please help me.

This is the absolute worst banking experience I've ever had. As soon as my issues with them are resolved im leaving this bank with a quickness that's impossible to measure. Customer service is ATROCIOUS. The managers have zero clue how to do their jobs or assist with issues over the phone. Incredibly rude and uneducated on the capabilities of their role. I'll tell my story, very briefly, I'll be leaving a lot of minor details out, just going to hash over the important points.

Worst bank to work with. Terrible customer service. You have to wait about an hour to speak with the customer service representative who don’t know anything about their job. I would not recommend this bank to anyone.

From my personal experience, Truist Bank is the worst financial institution in the country. I was a customer of SunTrust for over 20 years when I decided to move most of my accounts to a new bank with the merger of SunTrust and BB&T. I was set up since the year 2000 with ‘mail only’ correspondence. I had a $65 bill in Dec of 2022 that was supposedly late. Out of nowhere Truist claims that my bill was ‘delinquent’ without notice or a phone call. I found out because of a Credit Alert that was sent by Capital One and Truist itself. I paid the bill within 2 hours of being notified. I was traveling out of state at the time for the Holidays. After many mailings, conversations and pleading with personnel at Truist and many promises that the problem would be corrected nothing was corrected in my records. Truist personnel apologized profusely in every conversation.

Awful bank! Please Never use Truist!! My car loan has been double charged out of my account for 2 months now. This is not my fault but Truist will not admit it is an issue with their system. They keep arguing telling me I paid my payment twice 2 times in a row!! On top of that they are charging me fees!! They refuse to give me my money back. I escalated this as high as I can go with Truist. I have now contacted Better Business Bureau. They are giving Truist 15 days to respond. They refuse to admit fault and I want everyone to know to go with a different bank. I should not be treated like this and neither should you!

This is absolutely the worst bank I have ever experienced in my lifetime of banking. Month after Month there is always something wrong and an issue that I have to continuously call to have fixed on my personal and business non-profit account. Suntrust never had these issues. Please Truist have some dignity and release my funds that I have been receiving for almost 2 years every month so I can change banks. Thank you for making me pay everything late not only for my personal banking but the non-profit equine assisted therapy program.

My mother passed away leaving money in her will to cover funeral expenses. I have an account here and they kept the check and said the fraud department put a hold on it. 6 weeks later they still have the money. The bank said they mailed the check and it would arrive in 3 weeks. Come to find out they never mailed it. I complained to the BBB & FDIC, and all of a sudden they say they have the check at the bank ready for pick up. These people are bold face liars and their fraud department needs to be replaced and some oversight put in place. Class action lawsuit should be underway.

After the merger, this bank went from average to worst! They do not care to serve people. The whole "thing" is structured to close more branches and run their so called business online. They are lucky because people are lazy, otherwise they would move their business somewhere else. In my area 20165, they have close 3 branches and ATMs. If you are in NYC area do not take cash out of any other ATMs they will charge you a fee (normal) and when you come back you will be surprised by a $10 charge by these losers! I am now being paid $900 to move my business to Chase, I will do it very soon.

Last night at 11pm my account balance was $105. At close of business day I had a positive balance. When I woke up this morning, somehow, due to 'pending' items, I had 3 overdraft fees. I'm widowed. Money is tight. I juggle this account like a circus clown, and keep a close eye on it to prevent a negative balance at close of business day. Did not help me. They will only waive one fee in a 24 MONTH period, and I already got that privilege back in July due to fraudulent activity on my account. The overdraft fee is THIRTY SIX DOLLARS. I got hit with THREE overdraft fees between midnight and 8 AM.

I’ve been a Customer for 25 years, after merging with BBT and forming Truist things changed drastically. Customer service is horrible, account access and online banking is inferior to Suntrust systems. Now I made a large online payment to transfer money to my credit union and they’ve held the money for 7 days without transferring even though it said processed 2 days ago. Called the first time they said they don’t see the transaction and was no help. Called the second day to escalate and the response was they wanted to review before sending my money. In other words they kept my large transfer because they either didn’t have the funds or wanted to keep their cash on hand to continue to make loans. Either way it’s unethical. I filed a complaint with the government bank regulatory CFPB and moving all five family members to a new bank.

I never had an account with this bank. They keep billing with w/ interests and never dealt with them ever in my lifetime. I called many times and visited in person. They agreed and still the harassment continues. I'm getting high blood pressure from this petty unprofessional of a bank!!!!

If you are a business owner! please, avoid Truist Bank, your money is not safe. I used my debit card to make payment to a vendor (Vivian Health), and this vendor withdrew $6400 from my company account without authorization just because I used the debit card to make a payment before. And we filed fraud claim and Truist deny the claim because, we have used the debit card to make one time payment with Vivian Health. And therefore, our was denied on the ground that we have used the debit card make payment before. Your money is not safe with Truist Bank.

Margaret ** @ the West Oakland Park branch in Lauderhill was extremely rude. We went to open personal, business checking and a personal savings account because Bank of America is disappointing. Now Bank of America is great compared to our experience with M. ** at Truist. Staying with B.O.A. Ms. **, "LEARN SOME COMMON COURTESIES". Especially to a prospective member.

I have been a customer for 24 years. The original bank was First Virginia Bank and was bought by BB&T in 2003. Service always excellent by both of these banks. Next Truist took over BBT in 2019 and everything went down hill. It took months for me to get my debit card after the takeover and it is impossible to reach a representative by phone at a local branch. Truist has laid off many employees so when you go into your local branch it takes forever to see a representative. If you are looking for bad customer service this is bank for you. If you want good customer service and a staff that can answer your questions, find another bank.

If you are planning to open an account with this bank, well I believe you should think again. Based on my experience I believe it is NOT a good idea. I opened up an account using their promotion. I followed all the instructions to receive the $400.00. The lady who opened the account told me all I needed to do was to open a business checking account and maintain $1,500.00 for 2 months and I would receive the $400.00 USD. When 2 months came around, I went to the bank and nothing, they said that they will investigate and call me back with the results. I was never contacted. I went to the bank after two weeks and they told me that it was still under investigation. This bank wasted my time and certainly I feel very uncomfortable about it. I believe the FTC, CFPB, CPA, BBB and all the pertaining governmental authority should look into their deceptive practices. I certainly do not think they are ethical.

I opened a business bank account for a non-profit organization for which I am a board member on June 21st 2023. The account was approved, and after about 2 weeks I was contacted by a bank account manager representative to set up my online credentials. On July 12th I transferred an amount of $3063.82 into the account. Today, July 18th 2023, I tried logging into the account, and received a message: "Your online access has been restricted for security purposes. Please call 800-448-5493 Monday to Friday 8am-5pm ET to restore access. Press option 3 for Checks/ATO/Online & Electronic payments and option 2 for Account Takeover/Online Fraud."

I would NEVER have expected a large bank as Truist to be this incompetent. I opened checking and savings accounts. I requested the savings be linked to the checking for overdraft purposes. It wasn’t done and of course. I paid my electric bill and it was automatically rejected causing a $25.00 fee with the electric company. Truist CS looked into it and said it never got the account. I had to take a day off work to get my accounts sorted out. Why do you ask why I had to take a day off BECAUSE THEY HAVE NO WEEKEND HOURS, another pain in the butt thumbs downer for this bank.

Was with this bank for 20 years. Never had any fees. They switch to Truist from Suntrust. Said it would be a smooth transition. Everything sucks. Customer service sucks. The foreign idiots overseas suck. The $500 limit ATM sucks. The whole bank sucks.

I opened up an account using their promotion. I followed all the instructions to receive the $400.00. When 3 months came around, I was told I didn’t adhere to the sun small print that they were so sneaky about. I wrote to the CEO William Rogers and never received a response. I believe the CFPB should look into their practices. I certainly do not think they are ethical.

While helping my wife this afternoon, I attempted to make a small cash deposit into my 97year old mother in law's checking account using a preprinted deposit slip. The bank refused to accept stating I was not on her account. I've been banking for over 60 years and have never had a problem making a deposit of any kind much less with cash. As I challenged the teller she simply cut off the video feed at the drive through ending our conversation. I just returned home and announced I'll not be ever returning to a Truist Bank, she simply nodded her head agreeing they are not very nice.

A sum of money was returned to my Truist visa card. I transferred this money to my checking account, since it was my money and not borrowed. My balance was 0. Truist charged me $10.00 for what they call an "overdraft fee." I explained to the representative, Janet, what happened and she refused to return the $10.00. She also refused to transfer the call to a manager and said any manager would refuse me as well. She said if I had contacted them within 24 hours of the event - it was 48 hours - they may have been able to issue an investigation about it but since it was day 2, I was out of luck. She kept citing "rules" about this and I said I was unaware of any such rules. She was arrogant and dismissive of me. I finally hung up on her since she refused to transfer me to a manager.

Hello, been a bank customer with BB&T before the merger. Once it became Truist I started getting overdraft fees like crazy! I call spend 3 hrs on the phone trying to figure out why. Cannot get a answer!

I'd give it 0 or negative stars if I could. Got an email from Truist Bank for a bonus offer if I opened a checking account with them and made direct deposits from my employer over a certain dollar amount & the bonus was $400. I called Truist Bank several times, but no answer, so I drove to the bank & was met Sonia who immediately told me they'd be closing in 15 minutes. She was annoyed to help me and it was clear. Then I opened up the email I had received and also showed her the promotion code as well.

Horrible to bank with. Customer service is absolutely no help. So I’ve been from job to job and finally found one I’m making good money with. But why is it EVERY SINGLE TIME I have to wait a week for my check to deposit? Not just mobile app at the branch too! It’s my money. You shouldn’t be able to hold MY MONEY. So over the last few months this has put me further and further into debt. I’m always behind on bills now and car catch up because of TRUIST. Oh and you can’t cash the check either. So what good is a bank if you can’t get paid on time?

I never was sent the information for this. I have been in contact with several people on several occasions to try and work this out and so far never got the information that I was told would be mailed to me.

STAY AWAY FROM THIS BANK!!! I recently had an unsatisfactory experience while opening a checking account with this bank. I would like to share my story to help others make an informed decision. I recently encountered multiple issues while opening a checking account with Truist Bank online. Initially, when attempting to create an online account, I encountered technical difficulties that caused the screen to freeze. After repeatedly clicking the button, I was blocked from accessing my account. To verify my identity, the bank requested that they send me a text message, but they were unable to use the number provided as it was registered under a business account. Despite explaining the situation, the issue persisted until I provided a different phone number.

I have banked with SunTrust for years as I got the account as a college student. When the bank merged with BB&T to become Truist I was excited because I have heard decent things about BB&T. What a huge disappointment Truist has been. I even wanted to give time for them to sort things out, but if I wait any longer this bank will ruin me financially.

Truist closed my account on 2/13/23 for fraud yet denied all the fraud on my account, then failed to notify while my account was open for 2 years that I had a collection on a 2017 account. Truist wait until my account was closed then they decide to tell me all the refunds that returned to my account from merchants were being sent back to merchants until the merchants supplied arn numbers so I researched. Truist had taken over $200 in refunds from a closed account and applied them to a 2017 BB&T account that was $-280 that I knew nothing about.

Updated on 03/17/2023: I have issues where Truist bank closed my account fraudulently. Been taking my refunds and applying them to a collection account that is not mine, they denied claims that should have been approved. They closed my account for fraud and denied all the fraudulent activity that was on the account, told me it was a executive decision to cancel the account after account manager called me to sign a document to switch to another account, at least I thought, instead he canceled my account from my own signature, thinking I was just switching accounts, scammed me into closing my account.

I opened an account and found out less than 24 hours later they had a $400 promotion and then they refused to give it to me. I called corporate, I called the branch, I called everyone. These people are sooo deceptive. I can't wait to close my account here and tell everyone to go get $400 and then pull their money out. I'm a single mom trying to find a place for my kids to live and this would've help me so much. Ok can't believe how evil this bank is. I was a faithful SunTrust account holder for about 8 years. I recently went back and man do I wish I never did. Can't wait to close my account tomorrow and tell everyone I know how to get free $400 and close out their accounts and everyone I know who has investments and mortgages to switch over. They make Wells Fargo look good. I hope you guys go down in flames. This review will be in every website I can find about banks.

I opened an account online and immediately received 2 emails. I had a promotional code which was accepted and I received another 2 emails confirming so about a week later. I set up my direct deposit at work and set up bills to be paid from the account. I received a notice from my payroll department advising the direct deposit was returned. I wasted 2 hours (mostly on hold) with Truist trying to understand what happened. Turns out they closed the account but they could not provide an actual reason. Cited that they can close an account at anytime without reason per whatever regulation. Sounds to me like Truist just doesn’t want to make good on their $400 promotion. Hook and bait? Funny how the promotion available now is only $200… looks like I was inadvertently saved from starting business with yet another a shady bank!

If I could switch to a different bank that is really honest I would, I'm stuck with this bank because of how my business is setup, Truist give you overdraft fees even though you have money in your account to cover the funds that you spend and they they come up with the most far out story of why they gave you an overdraft, Truist bank comes off as ripping customers out of they money. Trust ridiculous.

Truist Bank [BB&T], FKA SUNTRUST BANK. Ever since Suntrust bank was taken over by big corp, there were charges made to my account for not having direct deposit even though I had a savings, credit card and personal loan. Just recently they put a 15 day hold on a pay check and their excuse was "QUESTIONABLE RECEIVABLES" on $ amt even though this amount has been constant.

12-12-2022 I received an alert of possible fraud activity on my debit card, in fact, it was a fraud attempt, Truist Fraud blocked my card, and arranged to send me a new card (great job). 1-3-2023 received a text that the mailed debit card had been returned address was not deliverable to my address. Contacted Truist customer service. My primary mailing address was listed as my physical address, I don't have a mailbox at my physical address, instead I rent a Post Office Box for various personal reasons, therefore I can not receive mail at the listed primary mailing address. Customer service assured me that another card would be mailed and I would receive the card at my mailing address (PO Box).

No help in resolving my issue. They are taking fees out of my checking account and I am losing money as a result of their not returning my calls. I would not refer anyone to this bank. They took over my Suntrust account and I have moved and my husband has died.

This bank is horrible. I always manage to get overdraft fees due to the lateness of their account balancing. It will say I have a certain amount available then the next thing I know the funds were not available, my account is overdrawn and I have a overdraw fee. The customer services is horrible due to outsourcing but I know great for them. At the expense of being properly understood and routed to the appropriate people. Not to mention it takes 45 min to speak to a Supervisor. I recently had a check deposited to my account, it posted the next day, I called to pay my utilities bill and my card declined. I checked my account. The check was held for 8 days. Why does it take 8 days to verify a check????

Cancelled card and paid balance - charged a late fee; then they accepted a charge after card was closed. Billing me for late fee and unauthorized charge, and dragging out payment talks while adding on fees. I suggest you avoid this bank!

I had to notify Truist Bank's Credit Card/Card member Services of (2) separate Credit Card disputes/and/or/chargebacks. One of the chargeback disputes pretty much resolved itself when the merchant finally got around to issuing the credit for the item, however the merchant issued the credit $12.00 short of what the total credit should have been so Truist's chargeback department had to contact the merchant over the $12.00 difference to try and get the money back from them. In the case of the 2nd chargeback dispute the merchant never issued credit for the item and so I had to forward all the necessary documents to Truist's chargeback department which included a written 3 page document and 2 pages of UPS/or/United Parcel Service Tracking documents showing that the merchant received the package that I "refused" back and signed for it but never processed a credit to my credit card account. It's like chargebacks 101.

Truist Bank (formerly SunTrust and BB&T) have predatory and illegal processes in place that will charge your account into the Hundreds of Dollars. They will show the customer one balance while having another, so if you see $50 in your account and withdrawal $40, they may charge you an overdraft fee. Note: They claim what I see reflects all posted AND pending items so it should be a true balance - it is NOT. They will NOT admit fault, they will play “3-Card Monty” with your numbers and justify their thievery. Lastly, they are held by the same conglomerate that own Wells Fargo, so choose wisely when picking a bank. After 40 years with the same account I am forced to leave banks.

I was in hurricane Ian. I had no power or internet for quite some time. I couldn't do online banking or visit a branch. I overdrafted my account 3-4 times during this. They offered no help and charged me for every single overdraft. The worst part is I paid my account to $0. I closed my account. I was logged in and my account said CLOSED. After the account was closed they allowed more funds to be withdrawn when the account was CLOSED for a month. I have to pay $72 for more overdraft fees when the account wasn't even active. Customer service told me politely to kick rocks.

My father passed away. Death Certificates and Probate takes time. His debit card and identification were missing from his wallet when he arrived at the hospital. I live in a different state that does not have Truist banks. I traveled over 2100 miles to the state he lived in. I went to local branch after branch to report his card missing and hopefully freeze his account. They wouldn't take his name, account number, Social Security number, medical records or doctors' statements. They refused to help me because I wasn't a Truist Account Member and didn't have a POA or Probate Title to his account yet.

I was with SunTrust for 14 years and always loved them. They were purchased by Truist and there is zero willingness to be helpful to customers. I've had large deposits on local checks that were put on hold for 7 days and when I called on the 7th day they told me I'd have to wait until the system released it at night. I've asked the branch to partially release funds on deposits and they won't. I went into a branch in Orlando and there weren't any tellers only ATMs and offices. I told them I needed 100s. I had to go into an office to do my transaction so someone could go behind close doors and get my cash. I've had my account flagged as fraud when I wrote a check to myself from another account.

I opened my first bank account with Suntrust (now Truist) a couple years before they merged. Christmas of 2020 my grandmother gave me a check to help cover my college costs at the time, I deposited the check and it looked like it just didn't go through for the first week, then out of nowhere I was locked out of my account. When I called to ask about it, after being on hold for over an hour, the woman who answered told me she couldn't give me a reason why, but that they were no longer willing to work with me, and that they would send my remaining balances of both my checking and savings account after holding it for 30 days. I didn't get those checks for six weeks, and because of that was completely without money that entire time.

I can see why the ratings are very low, as I am a customer.. I pulled into the drive thru had to wait 3 cars later… Finally I parked my vehicle in one line and had to stand outside in the next line in order to get waited on. After ok pulling off.. Never mind I had to wait for 30 min for one deposit… The teller skipped me and she apologized to the other customers for their terrible service… Unbelievable.

I have had the Truist Small Business Credit Card for about a year now. When calling into their customer service no one knows what they are looking at and information is inconsistent. Not to mention each time I have been either hung up on or transferred blindly to another clueless department. Also, their account statement retrieval system is from the ice age. You will not be able to get your past transactions in excel form. My experience with this bank and this product has been horrid!! Run from these people!!!!

I normally use online payments to pay my HOA but I decided to go to a nearby Truist bank to make my HOA payment. Upon arriving the line was long and there was only one teller working. There were two people working the drive thru window. After 10 minutes in line I decided to use the drive thru window since there was no one at the drive thru. When I gave the teller my HOA statement and my debit card she said I had to go inside and have a cash advance done since it was a debit card. I went back inside and now I'm at the end of the line. 30 minutes later I was next in line and the man working the teller window came from the drivethru window to help me. I explained that I simply wanted to pay my HOA fee using my debit card. The other lady working the drive thru window told me to come inside. She said I would need to make an ATM withdrawal. The ATM is outside in a drive up lane.

1-Star review because there is no 0-star option. My SunTrust auto loan (serviced by BB&T) was transferred to Truist when there were about 5 payments remaining. All preceding payments were made to SunTrust (via BB&T) by auto-withdrawal. Truist chose to modify my loan contract by converting the final payment (payment 48 of 48) to pay-by-stub. I had no idea Truist was my loan servicer as I never received any correspondence from them, including the one that explained the payment change. It turns our Truist was sending all correspondence to the wrong address (my old address). When I moved, I had provided SunTrust with my address change that evidently never made it to BB&T who was servicing the auto loan, and where Truist got their incorrect address information.

I was able to find time to go into the bank. Their system was down but received call back resolving the problem.

I tried to report fraud but they wouldn't without suspending my account which I could not do until I could go in and get a temporary card and of course there was help inside the bank so I told the person on the phone that I could not get a new card yet so she said she would not report the fraud. So I said fine, I will go in the branch again in a few days. I go to use my debit card a few minutes later and it's declined. I go call back and they have no idea why.

They raised my interest rates without informing me. It takes anywhere from 45 minutes to 2 hours on hold to contact customer service, and once they answer, there is a high probability they will hang up on you. Wholly frustrating experience.

We were happy with SunTrust and have used them over fifteen years. They had a simple website. One of the perks was free credit monitoring from IDnotify. With Truist taking over things have changed. Now it seems like a marketing world when you log in. It is no longer about banking, but about others competing for the business of Truist customers. I dont know a lot about hacking, but it seems to me this can be a back door for someone to gain access into your account by clicking on, say. WalMart or Dropbox or any number of companies who have the ability for you to click on their access through Truist.

With BB&T 10 years no problems. Truist took over 6 months ago - worst experience. Money missing - no one can find. Account has fraudulent charges. Closing my account when they open at 9 am. I pray for this institution's DEMISE. MAY A PRISON CELL WITH NO GOLF COURSE BE IN THE BOARD MEMBERS NEAR FUTURE. I ask this of the Holy Trinity in Jesus name. AMEN!

HORRIBLE. I had a $17.53 CREDIT on my Mastercard account. Although I had regular payments being made to APPLE every month from the account, they decided to close my credit balance and promised to send me a check within 2-3 weeks! Seriously. I strongly recommend that you NOT use Truist for any of your financial transaction or you may get screwed also.

I opened a business account with Truist on 02/25/22 with an account specialist, ** at the Lake Jeanette branch (3521 N Elm St, Greensboro, NC 27405) . I was contacted 2 weeks later by ** stating he needed me to come in and re-sign the business resolution page as it was not done correctly. I went in and re-signed the document. I was told that our business debit cards would be mailed in a week. After 2 weeks, our cards were still not mailed. I contacted Truist customer care and was told we could not get our business debit cards as there was no business resolution document on file. I called the local branch and left multiple voicemails for ** to call back. I went to the bank two times to speak with someone about the account but on both occasions I went there, there was only one account personnel and was told they were busy, I had to leave because of work.

As a small business owner I have banked with BB&T for many, many years. They were outstanding especially to the small business segment. The Truist merger has been the biggest cluster I have experienced. Their on-line banking rollout was premature, poorly tested and full of flaws. Their staff could not help or explain the systems and even today no one is sure of some of the processes. A few months ago during a discussion of an incorrect charge, a Team lead brought to my attention that I am being incorrectly charged a monthly service fee ---- yet after weeks and weeks and weeks, he up through a VP in Florida can not/or haven't gotten around to stopping these charges which escalated this month.

I have been a Third National / Suntrust client for 50 years. I have multiple accounts with large balances. I have had loans and mortgages and private bankers throughout the years. I have many automatic transactions which occur. Since Suntrust became Truist, my experience has been ABYSMAL. If I weren't so entrenched, and if it weren't so painful to change, I would have left 6 months ago. Customer service has essentially left the company. When Suntrust formally became Truist, it took me 2 months to get access online to my business account. My "private banker" gave me various 800 numbers to call, but warned me in advance that the wait time would be 45 minutes. The online phone bankers to whom I have spoken speak broken English in thick accents.

I have repeatedly had to spend up to an hour or more trying to get any kind of online service. I had Suntrust: for 15 years without any problems. Truist is an abysmal banking system and I am going to cancel my account.

I have no control over my money in this bank. I have been charged several times in one day overdraft fees for the same transaction. I want a refund for the overdraft fees. I had over 90.00 worth of ATM fees. I think they can be more flexible because of Covid.

After a promise from the lender agent, based on the large equity in my condo, and a soft credit enquire, I decided to apply for an equity line, to pay off my credit cards, not only did they use the lowest score outdated by some credit bureau, they ignored the best score updated by Experian, they also did three unnecessary hard enquires, they denied me and refused to removed them, I was a former client of Suntrust, after the merger, I was ripped off with their ridiculous fees, I left them for Chase bank, ever since, I have saved a lot of money for my business, and personal banking needs, Chase process my credit cards for a small fee also, my friend that worked at Truist or Suntrust as a loan processor, was laid off the last December 2021, her work is now done in India, this company is un-American, treats small business in such abuse and discrimination, please save your self, try Chase Bank, I will never use them ever

And we all thought Wells Fargo was a disaster!!! When Suntrust and BB&T merged recently, we were flipping a house in Ocala, Fl. Suddenly our debit card stopped working and declined all the plumbing and electric fixtures we needed for our subs. So we called and after a 38 min phone call, they said to go back to Lowes or Home Depot and try again, "it will work now!". Nope! Did not work. Another 40 min wait to speak to so-called Customer Service and they said OK try again. It will work. Nope, DECLINED!!! So absolutely livid from their lies, we drove 30 mins to a local branch. The employees were being barraged but other angry customers. And we watched as some employees fled to the back offices laughing.

Truist blocked Zelle payment, on 06/10/2022, to a friend, which was a reimbursement to him for miscellaneous items he’d picked up for me and paid for using his debit card in the amount of $1,300. Attempted Zelle transfer multiple times as instructed by the message received on the Truist app, with each attempt resulting in failure. Initiated phone call with Truist customer service at 18:44, at 888.228.6654, and was instructed to contact their fraud services department at 800.448.5493. Contacted fraud services at number provided at 19:21, and spoke with the representative. Representative stated the transaction was blocked because they found the amount suspicious. I explained to the representative the situation, and the representative addressed the issue with other members of the fraud services department, and the issue was resolved.

I have been a Suntrust customer for years and never had any problems. I recently needed to open a new account and decided to open it through Truist. BIGGEST MISTAKE EVER!!!! When with Suntrust I deposited paper checks the day after I opened the account with no issues. I opened an account Truist at the end of May and because it's a "new account" they are holding a payroll check until the middle of June... With no reason besides the system decided to hold it and there's nothing we can do. When asked why I wasn't notified, I was told that it would be sent to me through either mail or email. I will be closing my account once they decide to let my check go!

Shaquille from the contact center was very informative and polite!! He helped me through a scary fraud situation with exemplary professionalism. Dyesel however was very frustrated with me for asking questions, was not friendly, gave me wrong information, and she hung up on me. Your company needs more employees like Shaquille and not Dyesel!!

Before banking with Truist I was once a BB&T customer which lacked good customer service causing me to open & close my checking acct all within 10 days...now as Truist when a customer or someone on customer's behalf makes a deposit customer is given a "courtesy" of $100 for 1-10 business days which is not a true balance. Another instance Truist Bank overpaid a check by $50...when I contacted Customer Service to discuss recouping overpaid amount ...I was shocked when Truist bank advised me that I would have to contact the individual overpaid to recoup the overpaid amount of $50...the bank makes an blatant accounting error but yet Customer has to retrieve the any overpayment made by the bank!!! Needless to say this is unacceptable and hangs in balance of negligence, poor customer service in handling of customer's funds.

Since the migration of SunTrust online banking to Truist online system, I have not been able to access statements or tax documents for some accounts. During tax prep season, I couldn't access the tax forms online. The site said "Documents for Brokerage Accounts are temporarily unavailable". Not only was the account NOT a brokerage account (which led me to call the wrong customer support number based on the contact info on the site), "temporarily unavailable" is still the message after over 2 months of trying to access the document.

I was really happy with SunTrust and my local branch. Not only has the Truist merger been an absolute disaster in all ways and lowered customer service expectations overall, but the branches now have no control over anything to help when Truist messes up your account. The outsourced call center is a joke, so there's no way to get anyone to address any real issues.

Bank error. Sent a double mortgage payment. Called the next day to resolve issue. They said it would be corrected asap. Called over a week later. Told check sent to me 2 days prior. No check 10 days. Called, told check went out 2 days prior. 7 days no check. Followup call told check sent to payer. Called payer, they don't send or receive checks. All electronic. Called again. No resolve. 5 calls 20 days. Each time asked for supervisor, told they'd call me. Never did. I am senior on fixed income with significant amount out of budget. Of no consequence to Truist. Avoid this bank at all costs. Had SunTrust but they were taken over.

I was a SunTrust customer for over 20 years and never had a problem. Since SunTrust merged with Truist there have been nothing but problems. The one that infuriates me the most is how I've been charged $12 fees 4 times because I deposited four dividend checks of $2.81 that for reasons that are still not clear to me those checks did not go through. So, for a deposit of under $11 I was charged $48!!!

I was a client for years before the merger. A few years ago fraud attempts were blocked by the bank and I disputed fraudulent transactions, telephone banker wasn't concerned it happened twice in the same year. I opened an account online and called to find it Truist had no record of the account. Debit cards didn't work on several occasions. I decided to close accounts, several branches when asked the same questions stalled about withdrawals or were rude, argumentative, weren't knowledgable about products.

We have had nothing but trouble working with Truist. We wish our mortgage wasn't sold to these guys. Everything is difficult with them. The online accounts from setup to login to doing things is awful. Their phone system isn't any better. I swear these guys don't want you to pay them. In order to pay our mortgage, we usually have to try online a few times with errors than to try the phone payment with errors and then wait on hold until we get someone. We've tried autopay, which was a fail. I've never experienced a mortgage company that is so exhausting to pay each month. If I could move the mortgage Ioan I would do it in a heartbeat.

FYI...AVOID TRUIST BANK AT ALL COSTS! One star rating is waaaayyy too generous! This bank is the absolute worst of ANY bank! Long story as short as possible...customer service # non-reachable, hold times over an hour long & then hung up on, branch employees non-reachable by phone, wait times in line at branch very excessive. When customer passes away & family is told to bring copy of death cert to branch to note acct, keep getting calls stating past due & you tell them death cert on file & acct noted (as told to family by branch mgr), person calling states nothing noted on acct, family takes total of 4 death certs to branch mgr & told each time acct is noted as deceased, then acct is turned to collection for non-payment, adding additional fees to the deceased person's acct, trying to draft payments from a closed out acct, incurring more fees, then tries to collect from estate that has nothing to collect from...

As I am writing this, I have been on the phone for over an hour and a half, spoken to two different people who have told me I have called the wrong department. Wait. I just got hung up on again. FML. Why can’t I get some help from this company? Over $1000 stolen out of my account and they don’t care. I have spent over 10 hours trying to speak with someone and it always ends the same way. Click. Click. Dial tone. The good news is that when you sit on hold, you hear a recording telling you how much you are helping Truist eliminate debit card fraud….

The online banking is the worst experience I ever had. It gives out limited information on your activity. They have no chat and if I call customer service it is a 1 hour wait. They should have used Suntrust format. Theirs sucks!!

If I could give them negative 10 stars I would. It's like banking in 1975. The very worst customer experience ever. My local branch does not even answer the phone. The 800# hangs up on you repeatedly. Best bet is chat, but you will not like their answers. They hold deposits for 7 days or longer randomly. It takes 7 banking days to set up a transfer account from a non-truist financial institution. I am ready to report them to the feds for holding my money hostage. With so many banking options, run from this one as fast as you can and do not look back.

I have had to redo all my accounts with a credit card that were being debited from my checking account because Truist sent the new debit card to the wrong address. When I finally realized this I called and they said they would send out a new one. (It would have been good if they sent me an email saying to expect a new card but they didn't.) In the meantime my Suntrust (Suntrust became Truist when they merged) debit card would no longer be valid. That was over 6 weeks ago. I never received it. I called yesterday and confirmed that they had the correct address and they did. They said they would send out yet another one and I said I wanted it overnighted. They said that they could not do that. Needless to say I am switching banks asap. Don't go near this bank!!

My wife and I bank with Suntrust, Clermont, Florida recently changed to Truist. We have a business account and personal account. We have a line of credit for personal and business. I have a business in the UK with services provided by our USA operation. We prepay our suppliers and as such it leaves us with cash flow imbalance so we use our line of credit. Our personal line of credit offers a lower rate of interest so that is our first choice. Each week we take funds from our line of credit but at the end of the week we repay all or most of the loan via a bank wire transfer to the Florida business account. The money is credited to that account instantly. Money is immediately paid to the personal account and from there to the line of credit to bring down to zero. Truist have now decided that such funds require 5 days to be credited to the account.

I deposited a check for $15,000 on April 7th to cover a large ECH that was scheduled to hit the account on the 11th. The check was written against my investment account at UBS. Truist cashed the check, deposited it to my account and then put $14,900 on administrative hold until April 15th. The check cleared UBS on April 8th but Truist refused to release the hold. I spent more than two hours online and on the phone with the bank and another 45 minutes in the branch. NO ONE WOULD RELEASE THE HOLD! It's important to note, that over the past year, I have transferred through EFT's or deposited checks, a total of $179,000 from UBS to SunTrust now Truist.

They have the worst customer service. I would give them ZERO if it is possible. Their hold time is always like an hour. The last time, I was waiting in line for 55 minutes. You have to spend the whole day just to resolve a simple issue.

I wish I could leave a no star review. They lost a $30,000 check when I tried to deposit it. I had to go to the branch and force the manager to go and find where the teller had accidentally dropped the check days before and never deposited it. Their online portal does not say that your credit card payment did not go through, then it did not say that it was late. They reported a 30 day late payment on my credit report. I have had perfect credit for 20 years with no problems. I called to try and dispute this and no one cares. They completely botched the merger with BBT and Suntrust. Accounts are incorrect and labeled wrong. Savings accounts are now checking accounts and vice versa. This is a company that truly does not care about the consumer. I would not recommend them to anyone. Beware!

Takes a minimum of 25 minutes on hold every time I call. Their online system has parts unavailable so you have to call. Their chat function is really only a message service so someone can contact you in 2 days. When my mortgage was transferred to them, they didn't send out the welcome package until after the first payment due date. Overall they seem unwilling to interact with clients.

I have been trying to resolve this issue with TRUIST Bank. I used to love SUNTRUST. I came to them when I was unhappy with BB&T long ago. The relationship has been flawless till BB&T calling themselves TRUIST happened. I have multiple businesses and applied for the PPP loans thru my bank SUNTRUST. It was chaotic to say the least getting all the required documentation that they wanted but finally they said they had all they needed. I was given both loans for both businesses. I submitted the appropriate paperwork for the forgiveness packages which really was the EZ forms because the loans were small. I received two FORGIVENESS Letters from the Portal and one of them seems to be forgiven but the other one seems to be an issue because they say I have a PPP loan with another lender???? They are the only lender and it is for 2 businesses.

My credit profile has been bad, until the last 2 years. I did improve my situation, went from a credit score of 538 to 737. I moved to Florida back in March 2021 and bought the house I was renting in October 2021. I decided it was time to ditch the bank I have in Michigan. Granted, they are great, but I did not desire to go with Wells Fargo, Bank of America, or Chase, as sometimes the big banks lose vision on who their most important customer base is. Truist seemed logical. They are where I am at and they have an established reputation from SunTrust and BB&T and they support the LGBT community in the southern communities, which is vitally important to me.

I’ve been a loyal customer but after the merger I have been unable to access my accounts to send wires I’ve called everyone and sent hundreds of emails and nothing. It’s absurd even the branch employees are embarrassed about the lack of professionalism and information.

What can you say about customer service? You like waiting on hold at least 1 hour before someone answers. I have tried to resolve a problems. After 5 phone calls my problem is worse now than when I started. Truist bank you need to reevaluate what the word customer service means. You need to learn how to treat your customers. You need how to solve their problem the first time and not make it worse. Anybody who is considering doing business with this bank, I implore you. Take a deep breath, save yourself headaches and stress and go somewhere else. I'm not going to degrade myself expressing my views on the service, but God help you!

What a HORRIBLE customer experience I'm having at the very start of my journey. My mortgage was transferred to Truist and I received a letter with the loan number and the "simple" instructions of how to create an account, set up bill pay, etc. Ha! I tried the process so many times and kept getting errors and messages to call customer service.

ABSOLUTELY ZERO CUSTOMER SERVICE!!! Trying to report fraudulent activity - CHAT Service doesn't work. Branch staff could not help me. Called 4 diff 800 #s each rolled to the 50-60 min hold time. UNACCEPTABLE!

I have never had such a terrible banking experience as I have had with Truist. You should be ashamed. Employees lie about federal banking laws and rules. They have no answer when you know the law and can quote it word for word. They are holding MY money for no reason aside from they can, they are delaying the closing of my house because they can. They lied about rather or not the other check cleared.... NO I DO NOT RECOMMEND THESE FOLKS!! They are dishonest.

Check issued to self and spouse, so they would not put it in my acct, since spouse not with me. They could put it in spouse acct, told them to do so, under same address. Since spouse name is also in MIL's acct, they put it in her acct. Did not check address. Not even close. Said it was submitted, so couldn't correct issue. So - they could not put $ in my acct, but could give to someone else, then just say, 'oh, we can't fix that, sorry'.

Since the merger, new Truist bank cards were issued to replace the Suntrust cards. We were allowed to continue to utilize our old cards until new one is activated. Since I didn’t receive my card, I called Truist to order a new one. I was on hold for 40 minutes. That’s not the worst thou, when I went to use my current card at the store, unbeknownst to me, the representative had cancelled my current card. When I phoned Truist back to get it reactivated they said they were unable to do so. Well since you are unable to do so, can you expedite the new card… Now here is the kicker, “yes we can expedite it for a $30 fee,” are you kidding me! The rep goes on to tell me she is unable to override this fee, despite the fact that it was YOUR rep that accidentally cancelled my current card. This new Truist is a joke. I am currently searching for a new, kinder, customer friendly bank.

Worst bank ever. Been on hold for 3 hours for a locked bank account. Not able to access online bank. On hold for hours then disconnects. This bank needs to be investigated for inefficiency, fraud and worst customer service.

On February 24, I Zelle $ from my account. Received notification that it’s pending and in review. They deducted $ but did not send. Called Monday am to the number I was given by online service... they stated that was not their department. Spent 8 Hours on hold with no answer until closing time! Did online chat. They stated someone would get back within the hour. Did this twice and no response still, 3 days later. Also messaged on social media page and they never got back like they stated. Call the number Tuesday, Wednesday… on hold for 4 hours. Someone from Fraud Department picked up at 7:30 pm Wednesday, explained the issue, she said hold on and never came back. FRAUD should be the name of this bank. Will be leaving this bank. I want my $658.00 that I work hard for and need to pay my car insurance!

When Truist sent out the information to all SunTrust customers on how to seamlessly make the changeover to Truist, I was amazed. I received a 38 page pamphlet on how to get Direct Connect (which I use for Quicken) at Truist! It's easier to change banks. I followed the instructions and got a very poor service that is only able to download past transactions with no ability to pay online via Quicken. Oh, well.

I was a SunTrust customer for about 15 years and absolutely loved banking with them. Superior customer service and I loved the alerts and notifications were excellent. I have had so many problems since Truist officially took over. I have tried to be as patient as possible because of the transition. I have already opened a secondary checking account with Chime and am considering just closing my account with Truist altogether. The transaction history on the app and website is difficult for me to understand, while Suntrust was so simple. Checks take longer to clear while Suntrust was the next business day. I am self employed so it is important to me to have access to my money as quickly as possible.

Everyone, Close Your Truist Account. Frustrations, hardships, issues and problems overwhelm everyone of the loyal SunTrust customer base. No prior warning of the NIGHTMARE to come. The MOST horrible experience with any bank ever. Debit card and PIN no longer working. From the 18th of February to today, February 27th, there has been no resolution to the debacle of my bank account with SunTrust merging to Truist. There was no prior preparation or notification that any of these frustrations, hardships, issues and problems were about to overwhelm everyone of the loyal SunTrust customers.

I was with Suntrust bank for over 20 years. No problems, Since Truist took over last week they have taken away all the perks and just want to screw you know. If you call them you get 3 different answers to the same question, Their robots must need to be recharged. Run to any other bank and you will be better off...

I am a former SunTrust client and I hate that, that is the case. I have been with Truist for just 3 days and they have shown that they can not protect, nor reimburse money that they have allowed to be taken out. SunTrust protected my funds as well as reimbursed me -sometimes before even requesting one. However; Truist had me wait an hour to speak to a representative, who had me on the phone for another 30 mins or so, only to tell me to wait until the next business day, before they could truly get my money back; however they easily gave it away. There also appears to be flaws in their systems because, even though my money was missing; it did not appear in my pending charges even though, there was a 5 hrs lapse of time from the transaction to my call to them. The representative was... sympathetic and I could tell she was striving to assist, and she handled me very professionally. However, in Truist, I am disappointed; to say the least.

My company and I as an individual have been conducting business with Suntrust for over 20 years. BB&T (Bad Bank and not Trustworthy) took over Suntrust operations this weekend. I made a business deposit of $13,000 at the Marco Island "Truist" branch that came from a fortune 500 company and they informed me that they were holding the first $5000 for 2 days and the remaining $8000 for 10 days. Suntrust did not treat us like this. No apology or anything. They just explained this is the Truist way ... well bye, bye Truist.

I had been banking with BB&T for many years without any major problems. From the very start I didn’t care for the way Truist has their interface set up. It’s slow and cumbersome to use. If I didn’t have so many in my family linked to my account I would be banking somewhere else. It is taking them forever to get things switched over. Have had multiple difficulties logging on while they are trying to complete the transition. In addition to that I misplaced my debit card and had to order a replacement. Took them nearly 2 weeks to get me a new one. In this day and age that is unacceptable. Overall very poor experience with this bank.

With the Suntrust merging to Truist Customer Service has become impossible. When you login to Suntrust immediately goes to Truist. You have no choice. With change I was unable to access my billpay!! Called 800 # for Truist. Could NOT understand the person. She kept telling me to shut down my IPAD and start over… did not change a thing!! I called the 800 # for suntrust. I was on hold for over an hour and still had not reached an Agent!! I could make an Airline booking faster!! I have made up mind to open an account with another bank!

For 2 weeks the app keeps denying my users and password. When I go in a branch and show a teller she says I am the 3rd or 4th person to have this problem. And says to wait a few days and try again. How do I run a business and handle personal accounts if I cannot access my monies? And they offer no solutions. I have not seen a Truist employee with a smile in months. Similar problems on the phone for several card fraud claims. Truist needs to start over with real Management, but I suspect as an innocent bill paying consumer it us up to me to find another place to move my 6 accounts, at my expense and wasted time.

Truist is, by far, one of the worst companies I have ever worked with. They are dishonest and really, really know how to screw a mortgage customer over. I would never, in a million years, do business with them again. They are dishonest and completely behind the times. I hope they go out of business. However, I will say that their staff is doing the best they can and are very polite. It is the company that needs to go away before they make more customers' lives a living hell.

The phone system resembles something I used to shovel when I had horses. No one answers and every time you get the same message “call will be answered in more than 25 minutes”. All I was looking for was the balance, so it could be paid off. Once I have paid this off, I will never use this bank for anything ever again.

They have lost $28,000 of my money. It has been about 3 weeks and still no resolution. How can they lose my $28,000 and have no care. But, they show me owing 3 payments for that money, on 2/5/22. It is beyond reasonable. Have had repeated problem with Home Equity Department. My local branch has repeatedly tried to fix the problem. If someone has stolen the money from my account that is on their end. I truly am concerned about the safety of my money with this bank.

SunTrust Bank is not customer service oriented. I have a mortgage with them. Our rate went up because the insurance went up by $17.92. We failed to pay the $17.92 amount so Suntrust held the amount we paid in a escrow account. They did not contact us. Our account went past the 30 day mark and we found out because we received a credit report. My credit rating dropped 152 points. I called them and filed a dispute. They declined and said we were late. Our local Suntrust representative did not think that was right and filed another dispute, which was declined also. No customer service here at all!!!!

Froze my account, froze my card, then charged me the fees because they couldn't access my account? Wait times for callers are ridiculous, 45 minutes on a good day. I gave up on dealing with the fraud department, I could make 1 purchase, 2 if I was lucky, before being frauded. Waiting for them to shut down my account so I can take my money elsewhere.

I was a BB&T customer for as long as I can remember and they were acquired by SunTrust. Since this has happened there is NO customer service unless you have hours to spend on the phone. They removed the ability to communicate by email using the app. Also their mobile banking app doesn't allow deposits. It says you didn't properly endorse the check which is totally false. I plan to move all my accounts to another bank who provides customer service. The reviews here speak volume.

The worst online banking experience I have ever had. Does not allow me to set up online payments, customer service is terrible. “Sorry I can’t set up reoccurring online payment for you.” “We have a policy”. Sent in a form authorizing reoccurring payments, but they can’t find it. These guys are the worst. Avoid if you can.

I have banked with SunTrust (Truist) for over 25 years. For the past 18 months if you call regarding a personal or business credit card, wait times are on average 45 minutes, that’s if the wait music keeps playing. Many times after 20-30 minutes on hold listening to the wait music, it will go silent, then eventually hangs up. Avoid this bank and its horrible customer service at all cost. My business banking experience is far worse than this review with them, mainly concerning fraud and reimbursement. Stay away!!!! Unfortunately I’m so tied into Suntrust I haven’t changed banks.

I have banked with Suntrust for years. But now that they have gone to Truist I cannot get into my online account and they will not allow me to wire to my main bank and close the account. I cannot get online to check my account. Everything I call I end up on hold for hours. I can't believe this is happening.

For two months I have written letters, emails, made 50 phone calls. None ever got answered. Hold times past 4 hours a day.... 56 instant messages not returned. Facebook postings not returned.... I have had zero contact for 2 months despite trying everything.... This could be a shell company.... How can no one work here.... I spend 66 hours on hold over 43 days and not one has answered. I must stop the payments today and notify the state and government....MUST WARN OTHERS TO AVOID THIS.

Any service takes forever, tried more than one branch. Some branches are closed without any notice, some have appointments that later get cancelled due to systems not working. Amazed they exist. Call wait time over 3 hours.

Just awful moving my account ASAP. Need to cancel my CC and get a new one. Can get no one on the phone. Went to BB&T where I was told if you were with Suntrust they can help. Their lobby was closed and I was told to call the people who never answer the phone. Run do not walk to move your account somewhere else - preferably a credit union where they give a crap about customers!

My mother bought an annuity in 2011 to leave her children when she passed. She passed in 2012 but my father was still alive so some idiot there told him to put it in his name. My dad passed in 2021 and my brother is the executor for the estate and for the past 6 months they have Jersey us around to get this money. They are completely incompetent buffoons. They are literally stealing our money. Do not, do not use these idiots for anything. Every time they return the paperwork for some ** or another, he does exactly what they tell him to do, they return it with the same thing they refused it for. Absolutely incompetent Thieves!

I call this bank the bank of satan. Caused me an enormous pain in the butt for no reason. Terminated my account, and returned payments I made, that I had sufficient funds for, and did not tell me. Would not give me a reason. I tried to access my app but they had me locked out. Tried to call for 6 days and no one answered the phone. Finally got someone in the fraud dept. After being on hold 2.5 hours. They said they terminated my account and would not say why. However to get my money out of it they said they would send me a letter telling me how to get my money. Worst bank I have ever dealt with in 62 years.

Unprofessional reps keeps you on hold 45 mins and transfer you. Can't help you. Managers need to correct problem sooner than later. Finding a better bank that's not merging with other banks that don't have good reviews.

I’ve been with same banking for over 40 years and through all the name changes and merges. I always had free checking and even got free checks. So first change in this merge I am told no more free checks. Ok not a big deal. But next I see $20 maintenance monthly fee charged, it took me nearly an hour wait to get customer service rep on phone and it was someone I could hardly understand. It turns out this fee is charged because my direct deposit is usually paid on the 1st day of month but because the 1st fell on a Saturday, it was deposited on Friday which was the last day leaving me no direct deposit for the month although I had two the previous month. I feel like I was robbed, and I didn’t notice the fee right off because they don’t put fees at top of statements, it’s put in line with other deposits/debits where it doesn’t stand out.

I got a call about a potential fraud charge on my card. I returned the call to the number they left and confirmed the charge. Then was told I had to speak to another department which has a 30 minute wait time!!! Just to again confirm a legit charge I already confirmed with a human being at the number I was told to call.

As a former SunTrust customer Truist is Awful. They continue to shut down SunTrust Physical Banks. Which shuts down SunTrust ATMs. All the while saying your SunTrust ATM card will now work at BB&T/Truist ATMs. What they don’t tell you is SunTrust customers can not make a deposit at these BB&T/Truist ATMs. Not all of us can get to a bank at times you can go inside. We shouldn’t have to for simple deposits.

SunTrust and Truist customer is non existence, the worst in the world. The Truist merger is a joke. It looks like it is unraveling. Extremely long time waits and after 35 = 45 minutes you end up with a Filipino who can neither speak English or know what to do then some hang up. They made me transfer to Truist now Truist says I belong ion SunTrust. I cannot now pay any bills or transfer funds. I am not their biggest customer but first chance I am out.