Truist Reviews

This is not right. I sent me a letter to an old address which was never forwarded to me back in 1999 when this action was taken; they never certified the mail or anything, but sent it via US mail and they now tried the same thing when they sent me this garnish mail (this too was sent via US mail just so I would not get it). SunTrust’s tactic of using this method of getting back at customers is not right. I agree with the other customers who wrote they are supposed to be for you, but they are not. I would not ever recommend someone to use that back ever.

Firstly, this company did not remove my formal checking account (debit card) information from its database when I informed it about my Suntrust checking accounting (debit card) information. Secondly, it purposely classified the upgrade as being a separate (second) account. Whatever the situation is, it caused a removal of $23.98 from my checking account when it only should have been removed $11.99. It does not stop here. The true story continues. On this same day, I made a quick deposit to cover the negative balance. I went to the main branch location (Court Street) in Florence, Alabama to discuss this matter with a lady with the first name Donna. I explained this situation to her to the best I could and I had credible evidence to vouch my verbal statement.

She acted like she did not care at all, including viewing my proof. I even brought up the factor about possible identity theft, but she did not acknowledge that statement. Her solutions could not even come close to resolve this situation. Firstly, she suggested I could pay a $36.00 stop payment fee after I made the request to stop accepting all charges from AOL. Secondly, she told me to call AOL about this matter after AOL told me to contact my financial institution about this matter. Thirdly, she suggested giving this situation one additional month to discover if a double AOL withdrawal occurs. If it does occur, I can dispute one of the charges, which mean I will still be out $23.98 and/or $35.97. Either way I turn, I am stuck in the middle of no way out. This is ludicrous.

I am on Social Supplement Income (SSI). My check is $674.00 per month (not weekly, not bi-weekly). It takes every penny I draw to make it from month to month. There are times that I am forced to borrow money from my elderly parents to make it that month. I cannot afford to play the waiting game with this bank and/or AOL since the money I will possibly lose during this wait period would force me not to have the money for the medications I desperately need to live since I am in poor physical health, to the point that I am living with daily chronic pain. I do not need this type of stress in my life since I have been warned by my physicians to avoid stress, if at all possible, so my chronic pain will stay at tolerable state. Subsequently, I will not be forced to take additional pain medication(s) to get it back at that state.

In addition, I am a victim of identity theft. I had my banking information stolen from me in 2006, when I was using another bank at that time. I will not be victimized like that again since I have brought up this ordeal on a local branch level and informing the president of this financial institution about it as well. I want all of this to stop before I am victimized again without wasting money I cannot afford to waste trying to get this situation resolved. I hope you will give me the non-monetary assistance I am seeking about this matter.

I asked how they could just take a payment without my authorization; the girl said that it was written in a brochure that would have been given me when I opened up my checking account. I've had my account since they were Crestar and have never heard of such a thing. I asked to have the money mistakenly taken for August's payment returned because I could be in danger of overdraft charges. Her supervisor refused. I have filed a complaint with the national reserve. They never informed me they could just take my money. They took money for a payment that wasn't even due yet. And as a result, they have put me in a situation where they can now collect overdraft charges on my account. My checking account is now short over $500 and almost has a zero balance. I have other bills that are automatically deducted which are in danger of being returned and I will be charged overdraft fees.

I feel violated because I opened a line to them to get it paid off in full, and to my surprise they did everything possible to work against me. I do not feel this is right and I do not want to pay for a repo representative’s fees, towing or storage, let alone the 7 years of a repo that will be on my credit report. I tried to work with SunTrust Bank to no avail. Now, they just made matters worse and on purpose. I thought banks were to work with consumers and have "good faith" and not work against them.

On February 18, 2009, we received a letter from Suntrust, "You will receive a phone call." The letter outlined all of the information we needed to submit back to Suntrust Mortgage. We faxed all of the paperwork requested from Kinkos at a cost of $55. The telephone call never came. On March 12, 2009, we initiated a telephone call and spoke with Nancy and Philip. We were informed that Jessica ** was assigned to our mitigation request. We were informed that we can expect a call from Jessica on or around 3/24/09. The telephone call never came.

On March 27, 2009, we initiated a call to customer service. We asked customer service to send Jessica ** an e-mail to ask her to call us on March 30, 2009 We also left a voicemail for Jessica ** to call us on March 30, 2009 at 1 pm. The call or e-mail never came to us. On April 6, 2009, we initiated a call to Brice ** in customer service department. She advised us that Suntrust Mortgage company didn't have our request on file any longer. Our request had been deleted. Brice couldn't find the fax we submitted on February 18, 2009 either. We had to start the whole process all over again.

On April 6, 2009, I asked Brice to transfer me to a supervisor. She transferred me to Keisha's voicemail. Keisha's voicemail said she would be away from the office until April 13, 2009. We left a message but did not get a call back. We initiated another call to customer service department and spoke with Debra who compassionately waited on the line until we were connected with a supervisor. We spoke live with supervisor, Michele **. Michele ** asked me to send the requested information again but this time directly to her. We faxed 99 pages, (that same day). The fax took 31 minutes and 7 seconds. Confirmation of fax successfully sent was at 5:37pm.

On approximately May 11, 2009, we called Michele ** at Suntrust Mortgage. She could not find our 99-page fax. "Sometimes our documents get stuck in the mail room for long periods of time." On May 12, 2009, we re-submitted our information for a third time. We sent it by e-mail with 102 document pages. On May 15, 2009, we sent an e-mail to Michele ** asking her if she had received our e-mail. The e-mail also stated that we were very disappointed with her and Suntrust Mortgage. On May 18, 2009, we received an e-mail from Michele ** of Suntrust Mortgage. The e-mail reads, "I have not received the financial package. Thanks, Michele"

We submitted our information to Suntrust Mortgage for the 4th time. We sent an e-mail to **@**.com with 102 document pages. We received a response by e-mail from Michele ** of SunTrust Mortgage, "I received all the documents but your financial form, you need to complete it and fax it back. We need to have a list of all your monthly expenses." On May 19, 2009, we submitted the information as requested by Michele ** and sent it by e-mail. On May 28, 2009, we sent an inquiring e-mail. We asked her if our request was in process. We did not hear back from Michele.

On May 29, 2009, we received a form letter from Suntrust Mortgage. The letter was dated May 19, 2009 and it said they thoroughly reviewed our financial information and they were unable to assist us at this time. The letter was unsigned. Here is the bottom line for us: I have Leukemia and was requesting some assistance. Your plan is only for homeowners who hadn't missed any payments. We did everything Suntrust asked us to do and we did it four different times. The tax returns and other financial information we sent was lost three times. (Identity theft). Our issue is not about their decision but the lack of business ethics from both management and customer service. Suntrust Mortgage also showed us a lack of response and has a high disregard for sensitive documents.

Another 7 days later, she finally called and said that she had bad news. She said that the loan she had promised us and quoted us for was no longer available and the only loan she could offer us had PMI, which raised our payment $75/month. She claimed it wasn't her fault, and that it was Fannie Mae's fault. The next day, we spoke to her supervisor, Martha **, to see what our options were (this is one week before our lock-in expires). She took 2 days to finally tell us that there was nothing she could do. It was right before a long weekend (Columbus Day), so there was nothing we could do in the meantime.

On Tuesday, October 14th, we went and saw a different loan officer in a different location, who told us that when we locked into our rate, we also locked into the loan that Mary ** promised us. She said something about this didn't sound right and she would contact the regional manager immediately as she knew our lock-in was up the next day. She told us if we didn't hear from the regional manager, Debbie **, that night, to call her in the morning.

That evening (Tuesday October 14th) Mary ** called us to remind us that our lock-in was expiring the next day and to ask us what we wanted to do. We told her we wanted the loan that was quoted to us in the beginning. She said that was not possible and that we should just take the new loan, since it was better than the loan we had now. It was like she purposely put everything off until the last minute, in hopes that we would take the bait feeling as though we had no other option.

On the day our lock-in expired, we called the regional manager. She asked if Mary had called us the night before. When we explained the situation, she said that she had a meeting at 12:00, and that she would start working on our loan as soon as she got out of the meeting, and call us that afternoon. We called 3 times. Once was at 4:00pm, once at 5:30pm, and once again at 6:00pm, with no answer or return phone call. Our rate has now expired and rates have gone up dramatically.

We were victims of bait and switch. Based on the regional manager's (Debbie **) behavior... the not calling back when she knew our lock-in expired that day, even when she promised she would, makes me believe that this is what she trains her employees to do. Offer a great mortgage at a great rate that the consumer is happy with. Then, don't return phone calls to buy some time. When it's a week away from the lock-in expiring, offer them the only option mortgage where Suntrust makes more profit. Back the consumer into a corner that they cannot get out of.

I have repeatedly called to check status which is always processing and gone to the local branch for help with this issue. The manager there seemed perplexed that this is happening and was helpful as he called the 800# and verified I had followed all steps required and yet told me the wait period would begin again from that day which was already 12 weeks after I had applied. I think it has become commonplace for corporate America to offer perks that they have no intention of delivering.

In this case with Suntrust, another option was to have $100 donated to your favorite charity. Guess they will never get those donations as they would'nt even know they had been designated to receive the gift. I am appalled at the lack of interest to the emails I have sent Suntrust about this issue--they just kick out a form response that indicates they don't even have a person reading the complaints. Thank you for your attention to my situation and I hope my daughter gets her gift card before she graduates from college.

Repeated lost hours of calls, visits to inquire why this simple matter isn't resolved and my daughter would like to spend her reward.

WE ARE ABOUT TO LOOSE OUR RETAIL STORES - We have been in business for 15 years.

The common denominator is that my mom, Belinda, co-signed my banking acct when I opened it because I was 16. She also co-signed on the vehicle loan when she was married to her ex-husband. Her name is on both my checking acct and his vehicle loan which are both through Suntrust. They have a Suntrust banking acct still open in their name with money in it.

First, they told me I had to talk to the loan department about it. Ummmm...I'm not even on the loan, they are not going to talk to me!!! Second, they said it is between my mother and I! Ummmm...she didn't take my money out of my acct, Suntrust did!!!

After speaking with 3 supervisors and spending an hour on the phone completely irate and yelling, they agreed to debit the money back to my account and instead debit it from Belinda and Ken's acct. I don't even think they should have been allowed to take it from their acct either though. If a loan is outstanding, they need to report it to a crediting agency just like every other loan place has to. They shouldn't have authority to take money out of someone's personal checking acct with their knowledge or permission!! Who do they think they are...the federal govt!?

In essence they took money out of my acct to pay on a loan that my name is not on! I will close my acct asap! I no longer trust them with one cent of my money. I've checked my internet banking 3 times today to make sure my money is still there and that they haven't found some other illegal and absurd reason to take it. And God forbid if that debit had put me into negative funds and they charged me a fee for that!!! This is resolved now, but is illegal and should NOT be allowed.

We are log home builders of 20 years and were our own contractor/builder which aided into keeping some of our labor costs at a minnimum...But we asked for several things with the loan package we wanted and was told yes to all of it...One question was, can we ask for more funds when we need more to build even though we are going to do as much sweat equity as we can...They're reply was YES...

Mind you, I had $100,000 in the bank waiting and they knew this too.

We were lied to about several things concerning this whole situation and our trusting ignorance has cost us...

Well, 2/3 way through, we needed to ask for more funds...It was cheaper for us to pay the loan amount for more funds than to keep draining everything we had to finish up...

They said they were sorry but SC cannot lend any monies beyond the contractal amount to VA ...

They told us we had other land that we could borrow from should we need more funds and there was other ways such as credit cards, etc...Or they could redo a whole other loan for us... New costs and everything just as before.
(Read Ripoffreport.com for Suntrust, Cricket from Independence, VA)

So..As of now..Our credit scores lowered due the fact that we had to max out every credit card and supplier on top of get another real estate loan on our other land added to our list of debtors to finish our house...

They gave us an adjustable loan when we asked for a 30 year fixed and we cannot get a refinance because our scores dropped due to us having to use other credit and the avenues they suggested us to use.

And now they messed up on the recording of the title in VA and want me to sign it again...

We signed a contract 01/14/06 for a fixed rate of 7.74% and for 6 months they charged us 8.07%.Then in June of 2006 they took out a different loan without my permission and charged us another advance fee and charged us for back interest they claim we owed.We have received 2 letters from the same woman at the bank and she has only addressed 1 issue among many. I have BBB reports from several states they operate in and the complaints are all along the same lines as mine. We are now displaying Buyer Beware signs in both rear windows of our car.

I have contacted to date, two local news stations,two BBB's,several attorneys, consumer fraud division here in Nashville and will continue to aggressively persue this matter until we have satisfactory results. I have already contacted the federal reserve and gotten nowhere with them either. Any other suggestions or advice you or someone else can offer would be greatly appreciated.

I have lost money through transactions by this bank. I have had to spend countless hours delving into my past monthly statements as well as the time contacting various sources seeking a resolve. I'm presently on Anti depressants and stomach medication so this is affecting my health big time.

I went to the bank with my first paycheck to deposit into my account. I had made a few purchases and had to have the money in my account to cover them, and any expenses I would incur for that week. I wanted the check deposited as cash. I figured that would be ok, since they had done it with my former job's paychecks. I was told by the teller that it was not possible. She could deposit the check into my account, but it would take 5-7 business days for my money to be available to me, or to show in my account.

When you call customer service, you get a rude individual that can only say, It is at our discretioon when we pay things and what priority we pay them. If you don't like it switch to another bank! I have heard different variations basically saying the same thing 4 different times by Customer Service supervisors when I have called. They even place seperate NSF fees for the monthly account maintenance fees, and then the handling fee, and for each atm useage fee. Basically they are charging $30 for each item they pay themselves from your account then getting $30 on top of it.

I never had NSF fees before Suntrust took my account over, and now they are a constant strain on my finances. When I deposit cash inside the branches, they make Huntington account holders fill out a special deposit different from the Suntrust pre-takeover accounts.

All of my money is eaten up in NSF fees, leaving me little to no money for food for my children and the bills. Being a single parent it makes surviving difficult, limiting the possabilities for my children. It has caused me to lapse on credit card payments, ruining my credit which has had absolutely no negeting reports until this started.

I was never late on credit cards for over 3 years, NEVER, and now they are all calling all hours of the day and night wanting money. I start shaking everytime I hear the phone ring, afraid that it is going to be a bill collector. I hate to check the mail because of all the Suntrust NSF letters that come in. I can't make it anymore, I am just not able to pay the basic bills with them stealing all of my money, and they just yell or get rude when you try to speak with them about it. I feel like they are attacking the accounts taken over from Huntington.