Truist Reviews

I wish there was a zero star option because that's what I would choose. So on Wednesday the 19th at 8:16PM I get a notification that there might be fraudulent activity on my account. So I immediately call them and verify all my information and they said they would put in a claim. Ok first off since it just happened they should of voided the payment. SO they basically drained my account leaving me with $43 while they "investigate". It’s been two days and they have done nothing at all! So basically they expect me to do all the work, so what do their "investigators" actually do? Nothing apparently. So I'm left with $43 dollars for ten days. They didn't seem to care or offer any advice or assistance. Once I get my money back I'm changing banks ASAP. I have even spoke with the manager over the fraud department he was no help either!

I have been banking with Suntrust for over 20 years. I used to go into the bank two or three times each week to do my banking, seeing the same people every time. Now, they are closing several location and moving the employees around so when you go to the bank there is someone new every time. In the last year they have cut back their hours of operation, opening later and closing earlier. The employees now have no common sense. The other day I took a check and wanted to cash, a check written on a Suntrust account and I have been a customer for over twenty years with a large balance in the account, producing little or no interest.

I had my account with SunTrust for almost a year and suddenly they closed it without any previous notice holding over $2300. When I called them, they said that they do not have to notify me because when I opened the account I signed the papers of rules and policy and that is stated in those papers. The representative on the phone told me that they will close my account after 5 days of no transaction, and I will receive the funds in a cashier check approximately 15 days after the closure.

I wish I had read reviews before I opened an account. There are several people experiencing the same problems I have with this institution. Holding my money hostage! I have direct deposit and have been a customer for more than 4 years, they close my account and did not tell me but still collecting my direct deposit. They don't seem to care that people work hard for their money. No text, no email, no call telling me they are closing my account. My account is frozen I can't go online to see where my money is... Can they just do this?

We had a fire in our house in August. The insurance company sent us a large check that needed to be endorsed by me and by the bank that services my mortgage (Suntrust). They are the ones holding the check now. From the beginning they have not been straight or honest with me about the next steps. Every time I call them they have a new reason why they can't send me the check. I think all they want to do is hold on to my check so they can invest it and make money.

Have had my account for a few years and have never had any problems. Opened an account for my minor son (who is now an adult) so our accounts were "connected". He experienced fraud activity on his account this past weekend, due to his debit card being lost or stolen and immediately called to file a case. After trying to use my own debit card and having it be declined, I immediately logged into mobile banking only to see that $400 had been fraudulently withdrawn from my account using the debit card that belonged to my son! Of course I immediately called Suntrust to report this and a case was opened for me as well. I went into a branch the very next day to discuss this whole issue with the Branch Manager and see if I could get some answers/resolution. I also had 2 checks to be deposited and I was afraid to deposit them but was told it was "Fine" and to go ahead and do so.

Bought a car from their customer on 10/6/2018. Was told that they will mail the title from 10 to 12 business days. On 10/29/2018, the title has not arrived so I called the bank to inquire. The rep asked for the 17 digit account number which I could not provide and which they asked me to get it from the seller. The next day I called again and gave them the account number.

Every time I try to check my online banking account, I am met with a request to enter a one-time passcode to be allowed access... This is supposedly a security feature to fight against fraud, but all it does is make it so you cannot ever use online banking because it takes up to 30 minutes to receive the passcode, and by then it is no longer valid. If you try this more than once, the system locks you out, again supposedly for 'account security reasons', and you are now left with trying to do the impossible, and actually reach someone at customer support, or the local branch.

The branch manager was in my face, I said at least three times to please leave me alone, and then a woman put her hand on the manager and actually pushed her out of my face. I was talking to the woman in line and told her this was the worst run branch, then the manager came and proved it. I'm sure there is lobby video and the bank should access it. This happened to me on Friday at around 10 am.

My mother passed away in early October. The end of October I went into the Bank to close a small IRA that my mother had. I was told that there was no Beneficiary set up on the account. I knew there was as my mother and I opened the account together 5 1/2 years earlier. The customer service person Allison told me that I would have to hire an attorney and file it with the courts to get it. I left the bank and called my attorney in which he started immediately. I went home and searched all my files and lo and behold I found the Beneficiary Form that SunTrust and I signed 5 1/2 year earlier. SunTrust almost cost me money to hire an attorney and file all the appropriate papers to open an estate.

Terrible customer service. I opened a account through Suntrust. Waited 24 hours to be able to be allowed to mobile deposit. I made a mobile deposit then had to wait 24 hours for it to clear. Which was fine. I knew that beforehand. Well I waited the 24 hours. Went online to check if the money has posted but instead I had been restricted from entering my account. I called waited one hour before talking to someone. All they told me was fraud and we can close the account whenever we please. I insisted on my money and they told me the best they can do is send a check back to me from their bank which wont be shipped out for another 14 days on the good side of things. When I demanded for an explanation all I was told was "Let me repeat Suntrust can close an account down whenever they want to".

My account is frozen and no one will provide a reason why. They are holding my money hostage for a month. I can't pay my bills and I will become homeless. I can't believe this is legal. My experience is very similar to the reviews on this site.

Opened an account with Suntrust Bank in July. I am not a prize account holder, but with my direct deposit the bank always get their fees. I deposited a 3rd party check for $5000 on the 19th of November, I was told they would put a hold on it until the 19th, which turned into the 22nd. Check the bank, and money is there. I used my card twice earlier in the day, then go to Brown Thursday to take advantage of sales at Wal-Mart. Card declined 3 times, the 4th attempt it went thru. The next day I go to their branch in Macon to withdraw cash.

I opened a Suntrust account approximately 2 months ago and it has been nothing but hell. I am a victim of an employment scam, and as soon as I was aware I notified the branch. My account was frozen, and I was told it would be for 15 days. Today I called, and was told it will be another week. I have not been able to touch any of my money for almost a month now, and cannot pay my bills. I additionally have a credit card with them, and called the customer service line due to the card being declined, with available funds on it. Customer service refused to give me information and said I have to go into a branch about this issue. I Have never been treated so poorly by an establishment, and will tell everyone and anyone I know about my poor experiences. DO NOT BANK HERE!!!

Suntrust bought my mortgage and I am very unhappy with their online banking services. I set up to have my payments deducted from my primary bank account. It didn't work. When I went online to try and see the problem, I couldn't see any details of the external payment such as the date it was set up to withdraw. I couldn't identify why it didn't work. The tech on the phone was less than helpful. My dog could troubleshoot better.

SunTrust took over my mortgage. They have been nothing but disorganized troubles. They keep getting payments wrong. They deleted my online profile when they migrated mortgage loans to online banking. They are all about profit and not serving their customers. I hate this company.

I created an account with Suntrust 2 weeks ago. When I received my debit card in the mail I notice that my name was spelled incorrectly. I then called the number on the back of the card just to be told I would have to go back in the branch to get it fixed. I went to the branch to correct my name, the guy who assisted me said that everything was fixed. I go to set up my online banking and my name is still spelled incorrectly!!! I then call customer service again and finally got to someone just to be told that the people that I would need to speak to are experiencing high volume of calls and had I was on the phone for 37 minutes and all she said was that she would be able to put in a request and it will take up to 2 business days. I've been trying to get this resolved for 2 hours now.

I opened an account with SunTrust three weeks ago. My account was closed and frozen by their Internal Investigation department. Now I don't know when I will get my funds back and nobody can tell me what's the reason for account closure. This is a horrible company with a bunch of inept people working for them. I've never had a bank close my account and not to even give a reason. They are a corrupt Institution and I hope they go under really soon.

Suntrust is one of the worst banks. I’d give it no stars if I could. I filed a fraud claim October 2nd & they stated they canceled my debit card & issued a new one to be sent to me. I never received my replacement card, & I informed them that I hadn’t. They told me they’d cancel it & send my new one to the local branch. However this never happened. Instead they let whoever got a hold of my replacement card activate it & used almost 1000.00 of my money putting my account in the negative. I filed a new claim & now I’m being told it’ll be 10 days before I get a temporary credit to my account for this money they let someone else steal from me. I am now late with bills & have no access to my money. Do not go to them unless you have the money to cover what they let others take from you.

I started doing business with what was American Federal in 1988, the bank now known by Suntrust. I have kept a checking account there just to have an account that was separate from my business account. Granted I do Quick Books for my business and I am a stickler for monitoring the charges and balance of the account (by the way, my business account is with Pinnacle Bank and they do not charge me any fees). I caught on my statement in a quick review where I noticed this fee. Originally I thought it must be an annual fee. I mean $14/month, what kind of burden is it for me to keep money in your bank?

If I could give zero stars I would...every check I have deposited into my Suntrust account has been put on hold. I have had two checks held simultaneously and have had to call multiple times to figure out why. This is ridiculous being that the check I opened the account with cleared the next business day. I would honestly look for another bank to use. This makes absolutely no sense and threatens my well being. I'd rather keep money in a shoe box than to deposit another check in Suntrust. I will definitely be closing the account.

I have been with SunTrust for years. Over the last year their customer service has become a joke. I still have personal accounts with them (not much longer, though) and started a business account with them. I fully regret giving them more of my business. Their communication is pathetic, their follow up is like pulling teeth to get something done. They have been rude and unprofessional at times. I would rate them a zero overall. Avoid this bank.

Suntrust has taken 36.00 from me so many times I probably really close that I could have paid for a new car with all that money taken!!! I have a child support payment so high I after I pay that put gas in my car there’s very little money to pay my bills or even to feed myself. So having a bank I been with since I was 16 years old treat me this way is bad sad and breathtaking, the rich get richer. If a law was made and they had to return that money the number I’d get would be mind blowing. I really need it so bad. I got teeth need work. Can’t afford to go to a dentist. I have pulled my own tooth because only choice I had. Thanks Suntrust. Keep robbing people with your way over the top 36.00 overdraft fee.

I wish I read the SunTrust review on this site when I started the account with SunTrust. It's been a long and painful experience but I didn't have the time to close the account and transfer my customers. So, I had to endure it for 2 years. No more. When I open the acct, the bank associates do not know anything about business banking. So, she had to call back office for every little thing. Took 2 hours at the bank to open an account. The bank associate (not teller) does not know what ACH is. Nice. Then the online banking password was sent to me only when I visit the site physically. And when I am at the bank, they sent me the password that I have to log in within 24 or 48 hours. I can't log in at the bank (no computer), so I have to go home to do it. And if there is anything wrong, I have to go back to the bank. I didn't know the rule. So, basically spent time coming back and forth 3 times to get online banking setup.

We've been banking with Suntrust for several years, and we used to have a great relationship with a few of the bank officers there, who took great care of our financial needs - we trusted those bank officers. Sadly, all of them have since retired, leaving a huge customer service void in their place. We recently deposited a check from one of my clients that has been a monthly online deposit of exactly the same amount for over five years. HOWEVER, this time, two days after the deposit was made, as always - ONLINE - I checked my account online to see that the check had been refused by Suntrust, and on top of that, they charged me $12.50. I called to ask what happened, and the young man on the phone said "We couldn't read the account number." I asked, "mine, or the sender's account number?" He replied, "The sender's."

Rang the bank, mobile app not operational. Was told fees would be honored stating that checks were written & I was concerned for them bouncing & additional fees. I waited to see if the mobile app was operational the following day, it wasn’t. I had to mail my physical check & it was received a day ago. The mobile app was operational two days after I made the first call concerning the app. A supervisor got on the phone with me & with no intentions whatsoever to refund me anything else other than a courtesy fee that was already refunded; two to be exact, stated that the bank would only refund any fees during the time the mobile app was not operational; in which wasn’t explained to me on the original call. My physical check that I sent in has the date printed on it, the date from the mail in which they received it, is printed on the envelope, but I’m still not to be refunded any fees that were charged to my account during those dates.

I dealt with many bank but Suntrust is fraudulent bank for no reason at all. They're money hungry greedy company. I pray that Jesus Christ expose them into rebuke. Their intentions of business to be useless in avoid by fire in force in the blood of Jesus in history account is fraudulent. I was told twice that I would receive my cash deposit from their ATM. I was told 10 business days that my cash will be posted back!!! into my account. It's been 3 weeks now. They're very unprofessional and took money on my account and did not put it back and told me that my account history was negative and not on my database have I ever showed my account being negative. Suntrust is frauds and they don't have to be. Suntrust can generate billions of dollars if the brand name is switched in. Their customer service needs to be improved. I'm so disappointed. They're training to take your money...

I submitted a claim to Suntrust about a charge that was done on account. I called many time to get information. Customer representative was very rude and then placed me on hold, because I asked to speak supervisor. I requested some information about case stated was going provide it. I still have not received the information. Then stated that had do something and wouldn't help me get the information then disconnected the call. I will be removing all my accounts from Suntrust so I advise anybody not to open account with this bank.

Opened an account online back in July and all of a sudden I was mask alerted with Fraud and have not been able to access my funds I deposited into the account after giving all of my same information to create the account. I was told by every representative I spoke with to go to local branch which is 482 miles away from me with a picture I.D. I offered to send in a copy of my picture I.D. via email to whatever department and I was still rejected. What I don’t understand is how they will allow you to create an account, take your money then say, "Sorry for there is nothing more we can do about it." This is absurd. Never again. Worst banking company ever.

The online banking and the mobile app not working, it has been 2 days now. It is very frustrating! I called customer service in the past 2 weeks 3-5 times, they are not helpful at all. Also, there overdraft charge is ridiculous.

Have had my business account at Suntrust Bank since 1985. Have had an issue regarding a payment being taken out every month which I never approved. I have been trying to resolve this matter since 2011. The branch offices have stopped the auto payment several times only to have it start again the next month. This has now added up to approximately $12,000!

I try to mobile deposit a check for $18.45, but it did not went through. It came back an error message. After one hour I Mobile deposited the check in my Chase account and I got a confirmation. Two days later I am logging in in my Suntrust account, and they charged me $12.50 returned check fee. I called the bank, talk to a rep. She said she can not see any error message send to my contact information, so they will not refund the $12.50. I ask for the supervisor, and I spoke with Jayson **, who also said the same, it will not be refunded the $12.50 because they cannot see any error message. They said probably my phone is defective. I’ve been banking with Suntrust for over six, years, and this is the day I close my account!! Their system is so often down, so many issues. I suggest to look for a more technologically advanced, and more customer appreciative bank! Very disappointed!!

I have only had this account for 3 months maybe and I am completely disgusted. The branches are helpful but any dealings with the contact center is unethical. Every two weeks before a paycheck they manage to find a way to trick me out of money. The mobile checking you cannot trust. Mobile account says one thing, mobile alerts say something totally different and you call in and they have no remorse. I have collected over 12 overdraft charges in exchange for using these services.

I had a car loan with Suntrust Bank. After paying off the loan I had to call Suntrust loan department several times to get a pay off letter. It's horrible, pathetic and extremely bad service. Horrible service.

We have been banking with SunTrust for over a decade and have always been pleased up to this past summer. We moved from Virginia to West Virginia in June 2018. Unbeknownst to us SunTrust closed all branches in West Virginia in the Spring of this year. I have been receiving my statements via email until this month. I did not receive September's statement so I called the main SunTrust phone number. The first woman I spoke with asked me for my SunTrust Credit Card number which I provided. She proceeded to tell me this card did not exist. I explained that I use it every day and not only make payments each month, I pay it off. I told her I was calling about my statements not my credit card although at this point I am beginning to get worried.

My business acct. is attached to an overdraft line of credit. June 3, '18, I over drafted with fees $721. June 23rd, I paid $1100 to my overdraft account leaving $379.00 credit. In July, I over drafted checking by $200. I was charged automatically a OD service fee $3.77 and $6.00 finance charge. I asking them to waiver these fees as I have a CREDIT in this account and I was really NOT overdrawn if I am using my own money.

Last year we decided to apply for a Suntrust Equity Line of Credit which was approved. We did not need to use the credit line as of yet, but wanted to have it on hand. The last line of credit we used over $65,000 and paid it back. I recently received a $65.00 deduction of our account. I spoke to our account manager and she stated that this is going to be the yearly charge for having the equity line available to us. So, you have to pay to keep an equity line. I will be moving my vehicle loan and looking for another equity line of credit so I can close this as soon as possible. Very unsatisfied with Suntrust.

When making payment on my account. The amount taken out of my checking about was 3 times the amount which should have been taken out. When asking for refund was told it would be sent in 7-10 days. They would not refund to my checking account from which it came or overnight. When I called back to see when the check was mailed, I was then told I had to wait 5 days before they could send it out, which meant a total of 12-15 days. This is unacceptable service. I would never do business with this institution again. I gave 1 star, only because I was not able to give less. I would stay clear of this banking institution.

Attempted to open account with Suntrust (didn't read reviews first... that was my first mistake). They opened the account, took the initial deposit, and then closed the account for absolutely no substantial reason. Representative just kept saying it is their right to end the relationship at any time. What the heck? Been doing business for over 25 years and never had any account terminated with any company...ridiculous. Don't waste your time.

It seems that every time I check my balance the mobile app is having maintenance problems. Suntrust is a large bank that seems to be out of touch with its customers. Been with ST for over 40 years. Past time for a change!

I had fall for the scam of so called "checking account promotion" Suntrust bank ran between January 03 and May 01 2018. The terms and condition of the offer were to open a checking account, deposit at least 100$ within 14 days and $2000 via direct deposit within 60 days, if the conditions are met - there would be $500 deposited into my account. I CAREFULLY read all the fine print, as well as just general terms of the promotion. I also took a screenshot of these rules and confirmation of the account opening page just to be sure nothing is missed. I had a time stamp that also showed that the screenshots were taken within the time of the promotion. I had deposited $100 within 2 days of account opening, $6000 in my account via direct deposit within 60 days and continued to do so later.

On June 21, 2018 I noticed there was 4 charges on my account that I didn't authorize at all and early Monday morning 25th at 6:18 am I received an text message alert for a $962 charge so it asked was it me or to stop it so I stopped it and went inside a branch on Hacks Cross Rd in Memphis TN where I spoke with bank manager to file a complaint and as we were on phone with Suntrust fraud department they said 4 other charges were trying to go through so they stop it now. My claim for the other 4 was filed and I was waiting on a phone call which Suntrust never called and they send me an email decline my case so I filed an rebuttal form. 3 weeks after received a called and email to contact investigator over case.

I opened an account online with Suntrust. Friday August 10 I went to a local branch to deposit a payroll check on a bank with a large local footprint. Because the bank the check was written on is a prominent bank, the teller informed me that the funds would be available the next day. The following morning at 7:25am I received an email from Suntrust stating that the funds are available. I get dressed and drive fifteen minutes to the closest open branch only to be told that the funds are on hold until August 18! Of course I was furious. The bank manager was at a loss to explain the email I received from Suntrust as well as why it's going to take five business days until the funds are available on a payroll check from a prominent bank. As soon as those funds are available that account will be closed. You don't play with people's money like that.

This company tries to get you for your money. Then when you call customer service they don’t even try to help you. They charged me fees after I transferred money. They think they are slick. Little do they know I know someone in the banking industry and they know the tricks on what they do to get extra money by holding things until it’s a lower amount then process. Worse bank!

I went to a branch in Maryland last week and opened an account on behalf of my minor son in order to receive social security benefits. A few days later when I went to check on the account deposit I was told my account closed. The only reason provided was due to their rules and regulations. When I spoke to a supervisor in customer service I was told Suntrust can use their own discretion and close any account for any reason or no reason. I spent 6 hours in the social security office setting up and providing this new account information. Just to find out the next day my accounts were closed. I did nothing wrong and do not owe anyone any money.

I went online to open account. I usually go in to do business like that but I put my trust in it this time because I had no way so the account was open. They said I owe some cash. After I call the next day to confirm I was told it was ok so I went to the bank. Deposit the check. Once they got their cash they immediately close it. Ok I was ok. That is their rules. So I am trying to get my cash back. They said it was mailed out and it take up to 5 days. Well it's over that and now I am being told it's up to 10 now. Mmm. I have bills due and I am getting the run around. I am so very displease with them but I would like to say thanks because it is truly a learning experience. I see why my parents didn't trust putting their cash in a bank. It was not hard for them to deposit but it's hard for them to give me my cash I earn. Thank you.

I opened up this checking/savings account online. My permanent address is in Miami, FL but I am Currently Not In Florida, I am in Texas for the next 6 Months for work (so there Is Not A Suntrust Branch Location In Texas & I Cannot Fly To Florida Due To Your Incompetence). When I opened this account I gave the representative the address I currently reside at in Texas and requested my Debit Card be mailed here - he said, "No problem." When I did not receive it a week later I called again and was told that my new address could not be verified so my debit card was sent to my old address in Florida, I let the rep know that I had already submitted a change of address form with USPS and he said the card should get to me fine (after all, I did receive the separate PIN number already).

I went to the Suntrust branch located at 581 East Highway 50, Clermont, FL 34711. I used the drive thru and had to wait for over 20 minutes after I gave the deposit slip to the teller. Because it was taking so long, I pressed the call button. The teller was displeased and his answer was "If you are in a hurry, next time use the ATM machine". I have many options to do banking with; I certainly don't appreciate his rudeness. As a customer, I have the right to decide whether I want to use the teller or the ATM. I am not sure if the teller realizes that he has a job because customers like me prefer to use the teller service. I can easily bank with Ally Bank that is an online banking and it has an outstanding customer service!

I had a car loan from Suntrust from Five Star Cadillac. I made two payments every month for 8 months until I called for a payoff & found out This bank does not have a special line to make extra payments, so only 3 of my payments were applied to the principal. Being very upset, I went to my bank to pay off this loan. My bank applies all extra payments to the principal balance. I lost about $1,000 because of their neglect. Please be careful.

I received a SUNTRUST credit card based upon my employment. I used the card for official purchases. I got the bill today and had a $30 late fee. I paid each bill on time. When I called to ask about the late fee they said I did not pay. I said I paid and when they confirmed the amount I had accidentally underpaid by 20 cents. I paid $756.54 vice $756.74. I explained if I was going to not pay the bill I would not have underpaid by 20 cents. I misread the amount. I have outstanding credit and have never been late with payments. I asked if the fee could be waived. They would not work with me. This bank is not people friendly. The facilities I bank with would see the 20 cent error. I will be closing the account and request my company bank elsewhere. Recommend you do not bank with SUNTRUST. After reading other reviews I should not have been surprised by the lack of personal service and people friendly associates.

I have been with Suntrust for over 10 yrs. In March 2018 I noticed I had fraudulent activity from a company that does not exist. I went to the bank immediately, the bank manager could not help me at all. She told me I had to deal with the fraud department on my own. Which is not true, this is a part of her job description. I asked her to please change my checking account number. I also asked could they send me a new bank card, she said no she could not, I asked why. She said she just couldn’t (she is the bank manager). I went to her 4 different times, she refused to sit at her desk open up my account on her computer to look over the fraudulent activities that have been going on with my account.

I recently relocated from Alaska to the DMV area and I wanted a local bank account. So I opened an account. I did the first deposit of $100 w/ my debit card and then a few days later I deposited a check from my retirement fund for over 10k. It cleared. I went to take some money out. They gave me the runaround. They placed the check on hold. I said okay, no problem. I checked the account the following Friday. It was restricted. I called customer service. They said I needed to go into a branch to get an answer. I went into the branch. The branch manager said the account was restricted because they couldn't verify that the check was valid. I said, "Why don't I have access to my account." They said because it was new account and the check was waiting to clear and that they couldn't verify that the check was valid.

I deposited 2 checks totaling more than 10 thousand in separate deposits at different times of the same day. They placed a hold of 10 days on it. One guy at the hold department told me that they had "confidential information that the check may not be paid" so I called my client and he sent me the proof that his bank was debited already for the checks. I called everybody and even went to the branch. Nothing got solved. The manager was surfing the internet (I could see his computer from where I was standing) but never try to help me. I signed the book to be called at 3 pm. There was only 1 customer service but I was next so I waited and waited. At 3:40 I left.

I opened an online business checking 2 months ago, and I have had nothing but problems. When I called customer service the first time to find out the status of my debit card, the person could not help me. He just kinda shrugged his shoulders. Called again. Again, no one could help. I finally received checks in the mail, and figured things were finally set up. Nope. The check I wrote was returned, because my account was "frozen". Called again. Still no answers. Just got that told that the account is frozen, but no one knows why. I have called several times with no luck. I spoke to a supervisor the last 2 times, and was told that they will forward my request to someone else. Never received a call back that I was told I would get. The service has varied from downright rude to actually seeming to care. I'm now requesting my money back, but who knows if I will ever see it again. I'm beginning to wonder if this is some kind of online scam.

I was having trouble with the mobile app so I called the toll free number (ending in 8787). They tell me they don't help with that and that I have to go into the bank for assistance. I take my lunch hour and go to the bank. There is no place to sign in so you just sit and wait on someone to ask if they can help you. I sat for a short time before I got up and asked the teller if I am supposed to sign in. She told me that I don't sign in, I just sit and wait. So I continued to sit and wait. I don't know for how long, but it was enough time to realize that by the time I drive back to work my lunch hour is over.

I recently had a problem with an online payment. I was making a payment of 25.00 on one of my accounts. Seem like it worked fine and the payment was made for 25.00. I checked my bank account and the amount of the payment was showing 1348.00. Now that was way more than 25.00. When I pulled up my account, the payment was still pending. I called Suntrust to stop payment because this amount would overdraft my account. The person helping me with the problem tells me that they can not stop payment due to the case will need to be investigated. I ask why. She said, "Because you made a payment for 25.00 and the amount showing is 1348.00." So I asked how long this will take. She response 10 days. WHAT!!!

Kept me waiting for 2 weeks for a HELOC for no reason. First they sent the application wrong. Then the loan officer didn't send the correction, then the last person is just trying to get rid of me on the phone... If you value your time, skip these people.

Been a customer at this bank since 1998. Actually opened the account at this branch. In the last 5 years, I have tried to avoid going there because the customer service was so bad. The manager(s) were bad and unprofessional and I found the tellers to lack professionalism and seem to lack training as well. For example, I overheard tellers disrespecting customers was they leave their line by discussing personal information with each other which can clearly be heard by those of us in the line. In addition, all of the tellers, I have contact with in the last year seem to lack professionalism in dealing with customer and also lacked basic knowledge of the business.

Closed Business Account. The worst bank ever... Do not ever bank with them or if you do then beware... They can and may close your account with no warning. These people are useless and have no brains... They are so inept and they have not advanced. No wonder the bigger banks are in total control... I foresee them selling off or being overtaken by another bigger and more efficient bank.

I have been working closely with a client of mine who is also a client of the SunTrust bank in Douglas, GA. I had the pleasure of speaking with a Mr. N. ** a few times due to us having the same client. I highly recommend working with him because he is patient, professional, and very helpful anyway he can be. If you're thinking about SunTrust, stopping thinking and open an account. You won't regret it!

I opened a account and 3 days later they canceled my account and are holding my money for 13 more days before they mail me a check for it. I deposited all my savings to open this account and now have no money as I wait. They opened the account with a sales mindset without ensuring they would keep it open. According to everyone I cannot get my funds and as far as anyone is concerned I can starve and lose my job because they are not willing to give me my money. I have to wait. So here I am no gas, no food, no money. Thanks Suntrust.

This place needs to be sued. Their banking process set me up for failure. I withdrew cash from a teller and they processed it like a check which meant it was held for 3 days making it look like my balance was larger than it was. Soon I had a pending negative balance so I rushed into the bank and deposited money to fix it. They held the deposit for 3 days, overdrafted my account and charged me $36 for each overdraft. Now, because of a whole lot of $36 fees and other fees that I don't understand (like a "returned deposit fee" on the cash I deposited), my account is now negative hundreds of dollars. STAY AWAY FROM THIS BANK!!!

I wish I could give Suntrust bank a negative 5 stars. I recently started a small consulting firm. I applied for a business account online with Suntrust Bank on 6/5/18. I sent in a deposit and all of the requested documentation and the account was approved on 6/8/2018. On 6/9/2018, I made a deposit from my first newly acquired client. I was told that the funds would be available on 6/11/18.

I have bank with Suntrust for more than 5 years and this last incident takes the cake. I went into the Branch located at 5305 Windward Pkwy Alpharetta, GA to make an over the counter cash withdrawal and, I had problems. I am ** and that was one problem for the mostly Indian and ** employees. I did see one other ** woman besides myself. I provided all my credentials and still was not able to have my banking needs meet.

I have a business and I opened a business banking account with SunTrust. Worst mistake of my life. The first few checks that I deposited went right through and the funds were available the next day. I then deposited a check for over $3,000 and they put a hold on it. I'm a reasonable person. The check was from out of state (Navy Credit Union Georgia) so I understood they probably put a hold on it. No problem with that. I understand. I'm reasonable. I then deposited a check for $575 into my business account with SunTrust figuring that it would be there the next day. It was a local check from (Regents). They placed a hold on that check also.

Suntrust deducted money from my checking account without notification or an apology. I have banked with Suntrust for more than four years with customer service going down to zero. Most of them are trained to get rid of you and proceed you to 1-800 number. The online services has improved tremendously but Accounting Department makes numerous mistakes. I filed 3 complaints against a company that countered my account more than once month. I filed 2 fraudulent charges and one end of month. I was satisfied how Suntrust credited my account after it was put in negative balance.

Suntrust canceled my Debit Card for fraudulent activity, despite the fact that no fraudulent activity had occurred. Add to this the fact that they did not tell me it was canceled and I had ordered food at a local restaurant that I now could not pay for. So humiliating, my mother had to make a 90-mile round trip from Christmas just to bring me cash for my food. Then, when I call Customer Service, they tell me that the new card can't be sent to my mailing address... and sit down for this one... because the number of the cell phone I was calling from was not reporting an address, despite the fact that it was on record from the day I opened the account, along with my mailing address. Then, they tell me it will arrive at the branch on Thursday or Friday.

This company is super conservative when it comes to fraud. I signed up for what I thought was a secret shopper program which sent me a check that I deposited. Apparently, Suntrust detected that the check was a fraud at which point they denied me access to ALL (why all of them?) of my accounts with no warning. This happened while I was on a business trip leaving me with no access to any of my funds since I do not use credit cards. Suntrust says my funds will be released in 5 to 15 days. I talked to someone in their Client First Solutions department. Apparently, that is a misnomer since my concerns certainly were not first!

I have been with this bank for over 20 yrs. And they have always had my best interest at heart. Always trying to find me ways to save and build my money. The people are always pleasant and ready to help with any questions you might have. I had to email a question a few days ago to a representative, and she called me back within 10 minutes. WOW. Now that's going the extra mile.

Do not trust the transaction history on SunTrust online banking app. After following my account from Monday to Friday I knew exactly what was purchased and when. However, when I checked my account on Friday morning SunTrust wrongly adjusted all of my transactions and the order they were placed in. In fact they charged me an overdraft fee when according to my online banking history showed a positive balance and in fact was still positive even after they took their overdraft fee. I spent over an hour dealing with AWFUL customer service.

My family and I moved from another state and needed a bank. We deposited a few checks for checking and savings with them in Friday around 1-2. We were told our funds would be available to us in 24 hours along with our debit cards (me and my hubby) in 3-5 business days. Well Saturday our funds were not available and was told our funds were on hold for the next 7 days and would be available Friday after calling Saturday afternoon. Then Wednesday we received letters stating our funds were on hold and if we already made purchases that they would be insufficient funds and have fees for that but they would waive them since it was such a late letter.

If I could give no stars, I would. Don't bank with SunTrust if you expect to have access to your own money. Daily withdrawal limits are set on your debit card, and if need more, you are screwed unless you are able to go into the bank on your valuable time and withdraw. I pulled out $500 cash last night which I used. This morning I realized I needed cash and at 6:30 am, was unable to get it from the ATM due to the deposit from last night. I guess SunTrust doesn't reset the nonsensical limit garbage at midnight like other banks. I'm scheduled to assist in 3 oral surgeries today, making it impossible to leave my job until after 6 PM today, at which time my local branches are closed. I called customer service asking for the restriction to be lifted so I can have my daughter come get my card to withdraw urgently needed funds from my account. SunTrust said they couldn't do it. I implored them but to no avail.

Let me say I have had my accounts and investments with Suntrust since 1982. I have been using bill pay since they launched it in the 1990s. During the past several weeks I have had 3 checks that did not reach my creditors on time. The last one was for my rent so my credit rating is now at stake. I tried to resolve this via phone, but no one ever got back with me. I tried to resolve it online and received a curt, form letter back. Then I heard nothing. I had to pay a $124 late fee and I was assured on the phone it would be waived. NO, it hasn't been waited, even though I had my payment scheduled early. I never heard anything so I wrote back. Today I was informed no refund would be given because my rent payment had been scheduled after the due date. TOTAL **. I would not schedule my payment to be late!

This is the worst bank. When you die they run your name into the ground. My husband passed away and I honestly didn't care that they couldn't give me information but showed them all his paperwork. They took copies of it and have not done anything in regards to stopping the payments that are going through and closing his account. All I get is letters say he owes money. He owes money. The thing is he had money in his account before he passed. He's dead and I don't need a constant reminder of what I've lost. I've been through enough. I called. They can't do anything about it. I have to come in and show the paperwork again. I work when they are open. I am a single mom now. I have so much on my plate. I don't have the time to go and do something that I already went to do. I just want to clear my husband's name. It sound silly but I just want him name to be in good terms and rest in peace.

I have banked with Suntrust since 1992. I recently deposited cash and checks at the drive thru here and received a receipt which I have saved. The bank has since claimed the cash was not in the deposit and debited my account and claimed the tellers do not count the money at the time of the deposit. I think it's obvious that it was stolen. It took over 3 months for the company to decide not to refund my money, even with a receipt showing a cash deposit. This is negligent and corrupt.

Suntrust has the worse accounting system I have ever seen. They use their deficiencies as excuses for why things are done the way they are. I had an auto loan that was set for automatic payment withdrawal from my checking account. Unfortunately, their system is so poor, that there is no way to undo their AutoPay without contacting them by phone. What's worse? If you don't contact them within 4 business days of your scheduled AutoPay, then you are locked in no matter what. What computer system takes 4 days to undo an ACH transaction?

My wife bought me a truck and did all the paperwork in her name to keep it a secret from me so not to spoil the surprise. We call to get me put on the title and they say we have to do another application. This is ridiculous. I'm the one paying for the truck and all I want to do is be able to put a disabled veteran plate on it which I can't do because I'm not on the title. They would not work with me at all and we will Never use this bank again.

I mistakenly thought all FDIC insured checking accounts would be similar, as I've had many checking accounts over the years. WRONG. I opened this account last week and finally finished setting up all my direct deposits, etc. There isn't a branch near me - but everything is online now, and I didn't see that particularly relevant. WRONG. They deemed my paycheck - my paycheck as flagged for fraud. It is on hold and they have closed my account. I have no access to my paycheck and I'm waiting for the letter and the hopes they send me the balance of my account, including my paycheck.

First they love putting people on hold and hanging up. That have messed with my account so many times. I requested my both checking and savings to be closed. They only closed my checking account. But stopped my cards. I thought both account were closed. Noooo. They left my savings account open and I got a charge on my account which the cards was closed but still got the charge even though the account was to be closed. Now I'm trying to close my savings account which was to be closed already. And I'm on the phone with these people who cannot speak clear English for over 23 mins and still on hold. I wish I never open account with this bank. They are the biggest joke. DON'T OPEN AN ACCOUNT WITH THIS BANK!!! You will get ripped off and they will screw with your account. Still on hold with the Customer service still 26 mins. What a joke of a bank!!!

When we first opened our account, we were trying to have a local bank to do business with and there seemed to be quite a few of them around. I opened the account online and talked to the folks on their customer service line and was assured that the account would be held open until the first direct deposit could be put in it in 10 days. The day before the deposit was due to hit it (from Social Security) we got a letter saying that our account was closed. I went to the nearest branch and they helped me and we went along fairly bumpily. They would charge us overdraft fees when we still had funds in the accounts. Crazy stuff like that. And then last week, my check came in, I paid my bills first and was waiting until Friday to go get groceries and prescriptions. And Friday morning, my card wouldn't work.

Very happy and pleased with the customer service provided by ** at the Suntrust Bank branch, located at 1900 E Hallandale Beach Blvd., FL 33009. She's professional and sweet. Very helpful. She makes me feel like a King!

Good customer service. I just want to acknowledge the employees of a bank in Scott Depot West Virginia for their excellent service. They were extremely helpful with my transaction and they were also efficient and friendly... Jennifer and Rick thank you so much. Look forward towards future transaction. Note: Cashiers checks to buy my home.

Suntrust took money out of my account without getting permission from me. They told me they could not refund it back to my account and told me they didn’t need my permission or don’t need to talk to me. It’s against the law to take money out of the account without letting the account holder knowing.

I saw that this bank had low reviews, but decided to go with them anyways after the BBB gave them a 3.7 rating. To add to this, I also had a few family members that banked with them. After about 3 months with them I am regretting this decision. First and foremost, what is really where I throw in the towel is with their overdraft fees and policy. They will sometimes not show you pending transactions or won't withdraw the money from your account the next day. If I were you I would carry around a deposit book and regularly update it. Most banks take out the money for pending transactions from your balance. They do not! You may buy something today and they won't take the money out until a few days later. So if you had $100 balance and bought something for $20, your balance would still read $100 sometimes. So if you started spending thinking you still had $100 in your account, you would probably end up overdrafting without you knowing it.

I mistakenly went to use ATM on Chatham Parkway, located in Savannah, GA... I was under the impression that it was legit and safe to use the Suntrust ATM for my NetSpend card but I was wrong. I tried drawing $240 off and the machine acted as if it was going to dispense the money but instead just gave me a receipt that said, "Contact the bank." Of course the bank was closed already. Immediately I called Suntrust customer service and was told they couldn't do anything for me. SOL... They told me to call my bank and file a dispute. Now I'm looking at up to 90 days for investigation. How hard is it to pull a damn camera and see y'all screwed me. Now my rent is overdue and me and my child aren't gonna have a roof over our heads in 3 days. I can't believe SUNTRUST would do this to anybody. It's really pathetic.

I am a 38 year loyal customer with Suntrust Bank, bank name has changed a number of times. I received a letter one week ago, telling me all accounts associated with my name will be closed effective 4/18/18, no explanation given. I consider myself to be in good standing with the bank, no problems. I called the bank and was folded, they could not give me any information. I went into the branch and was told the same thing. This has made me feel like I had done something wrong. They deactivated my debit card on 3/31/18, no warning given. I would never want to continue banking with SunTrust, I only want to know why I'm being forced out. This has been a horrible ending, to a otherwise good relationship. Do I have no right, to know, why they are closing my accounts?

I just opened my savings account on 3/22/2018. I deposit 3,200 cash the next day. I called and tried getting online to view my account and customer service is saying my account has been closed and blocked. There is also a zero balance. Like are you kidding me. I will be there bright and early in the am. This is ridiculous... Something told me not to open up an account. The branch manager looks like a scammer.

Inability to cash checks even though money is amply covered - This is the second time Suntrust on Gallatin Rd in East Nashville was very customer service disoriented. They are extremely inept at their abilities to process checks. Three different people could read the check which was drawn upon one of their account holders. They said they could not process it because it was not legible. This was directly after Regions Bank processed my co-workers check. They then told me I could come back sometime before closing if I did not want to wait on the manager. Terrible customer service...

Do NOT bank with this institution. They are a complete rip off. Suntrust charged me late fees when the money is in the account. I never once signed up for overdraft protection but yet they keep dinging me over and over. I wish I never opened account here. Be cautious please... I wish I can click on zero stars! You don’t even deserve a half of star.. **!

We have been with this bank for several years, and I honestly wonder why the hell we are still with them. We have had our debit cards hacked at least 7 times for fraud and then to have to wait on our funds to be put back in our account! We have always had to verify we are the real people over the account like we are on a judgment stand, and then had our cards blocked when we tried to use them, and we are like why the heck didn't you block the nuts that did wrong!! It has been unreal the times we have been hacked by fraud and seems it's a never ending cycle!!

I set automatic payments 2x a month to make easier on my budget and tried to pay some late fees little by little. I was never told that the automatic payments were going to go towards the late fees first then my loan. When they call me to collect the money that was owed for February, 9 days late, 77 dollars they threaten me to send me to collection agency. Now all the payments that I did they went to the late payments instead of loan! Never get a loan from this bank. If there was a non star check. I would check that one! When I said I wasn't going to pay the late payments they told me that they were going to sent me repossess car only for 77$ that I am behind! Very bad Experience!

The Suntrust app doesn't work most of the time and it is very old. The reason I install the app in the first place is to be able to check my account on the go but when I try to open the app it just keep on spinning. It just won't open. Need to fix it but every time I say something to a teller they just say, "We are sorry for your inconvenience."

The bank from HELL! Two different problems. Sold my home and had a balance of approximately 2,800.00. They issued the check in my late husband’s name and it took months, about 120.00 in calls as I live in Ireland and still waiting. Hopefully resolved today. Closed my checking account and they are continuing to charge a monthly fee. They are hopeless to work with. They are not a worldwide bank and impossible to do commerce with. Don’t go with them. They need to be regulated as their practices are illegal.

Do NOT use Suntrust if you want your money safe. Someone used my card for a fraudulent charge and they don’t care at all! I opened a case as I was told I had to. FIRST... I had to wait for the transaction to stop pending and then they would start. They told me I would have my money WITHIN 5 business days. Today is day 6 and now they are escalating and I will receive a call within 24 hours. They are horrible, they read off of a script and could care less about bills and other things you need the money for. As soon as I have my money I am closing ALL accounts with them. Disrespectful, non empathetic, slow as hell. DONT BANK WITH SUNTRUST!!!

I received a fraudulent check from this bank and called to report it in case the purchaser was a victim of identity theft. It took me 20 minutes to get a person on the phone who then wanted my social security information to set-up an account. I refused and said that I just wanted to pass along the info. She refused to accepted the information and told me to go to the bank, which there are none in my state. BEWARE customers!!! My credit union handled this situation positively and over the phone. I would be very wary of a bank that does not let you even report fraud.

I Made a transaction when my account was positive and then a transaction came through after that trans and made my account negative of 2 dollars. Suntrust charge me 2 overdraft fees because the transaction was still pending when the other transaction went through and they claim they can’t waive it. I will be closing out that account. They don’t have no compassion for their customers and I will be writing to corporate as well.

Every time I turn around they are raising their banking fees, and at the same time I receive less and less support, courtesy and features. I am so sick of big banks screwing everyone and what choice do we have? I transferred money to cover a withdrawal on the same day, and they still charged me an overdraft fee. It was the same day! The CR was not helpful, not pleasant and left me hanging saying the withdrawal came before the deposit, but both were still pending! They are just going to nickel and dime us to death.

Suntrust Bank's phone system is designed to get you to hang up. Ridiculous repetitive menus, extremely difficult long time to get a live person on the phone. Their locations are way understaffed with a skeleton crew who have next to zero authority to do anything much past basic teller functions. Their online banking is designed to confuse and mislead you and results in the highest fees permitted by US banking laws. It’s 2018 but you still can’t see when a check is in on your account until the day after it hits? Their online debit card procedures are designed to trip you up and will result in exorbitant overdraft fees. Again the highest they can legally charge. Not sure if there is anything better out there but going to try a smaller local credit union and go from there. Or switch to Bitcoin, Dash, etc. Anything to get out of the banking system cartel racket!

Suntrust is the worst bank institution a person could get. I have had many issues getting service that's expected of a bank. Account history of previous year as of this month (Feb 2018). Claims handling when in person. Lazy employees who don't fulfill the requested account type, repeatedly. (Opened as a non overdraft - ad to fix it when I got unexpected locked out & stranded, so I came in while on the clock 1099.) Lack of ATM only card for seamless access. I was locked out debit unexpectedly while working on the road - stranded. (Due 2 suspended activity.) *UPDATE AS I TYPE THIS: "(The feedback) service currently unavailable". Please tell everyone these issues & get the word out so they'll fix or close.

Something as simple as paying off an auto loan is like a work from God. I have never had such a hard time trying to get one document before. Nobody in Customer service knows how to handle the easiest task like send a fax with the correct phone number. I'm trying to get rid of this bank and they will not let me. Payment history should be a click of a button to hand over but they want you to wait 7-10 business days for a piece of paper. Hate this bank and I swear I will never do any business with them. The worst bank EVER!

I have been on the phone all day for their mortgage dept. After waiting each time on hold for at least 20 min., no one can help. NOT ENOUGH PEOPLE TO ANSWER YOUR QUESTIONS. When you speak with the computer dept., he can't help and there is no one else to talk to ie; system doesn't work for sending mortgage emails. With all problems, I went to branch to make mortgage payment and the teller system does not match the payment amount as the online system I use so he put too much towards payment and not enough towards extra principal. Absolutely horrible.

This is the very worst bank I have ever dealt with... Account was close but they still kept charging overdraft fees at 36.00 every 2 days... Said I could not now close the account until I pay them 280.00 in fees... HIGHWAY ROBBERY. STAY AWAY FROM THEM. After I told them for the last 3 times close this account they return a total 36.00. That’s how I ended up now paying 280.00!!! Will be closing all my accounts with them RIGHT NOW...

Omg...where do I begin? I only had my account for less than 2 weeks. I was sold on the no money to open deal. I just needed an account to get my VA benefits direct deposited on the first of the month. I also had a PayPal balance that I wanted to add the funds to my SunTrust account. BIGGEST MISTAKE EVER. I tried to link my PayPal and even verified it through them. The next morning I tried to login to check my balance and it told me my account was restricted. I called the bank to see why and was informed my account had been closed via SunTrust rules and regulations. I was livid. Why is an account that has never even been used closed? I was told to go to the nearest branch to verify my info but that was completely out of the question since the nearest branch to me is over 200 miles away.

My trust and faith in the bank system has been tested and broken. I hold Suntrust at fault. From the very beginning when I reported this matter. I said to myself Suntrust will do right because I’ve done right by them. They will be able to see that the mobile app was not from any of our devices. They will compare the signatures on the back of the check. Someone from the fraud department will do their due diligence to ensure this will be corrected. There’s no way Suntrust will fault us for this. But my fear became true yesterday.

I don't write reviews, I do read them... I want to allow people to read my experience and make a decision in part of. I will first say, Do NOT TRUST SUNTRUST! They will make certain to convince you to trust them. They will reassure you of your concerns. They will not hold up terms of your Trust documents. They will ignore the beneficiaries trust documents and Pour over Wills! The account manager will accept all pertinent documents, but will not use them to your benefit. They will not protect beneficiaries. They will not provide you with accountings needed. Forget about a final accounting! They will pawn your Trust onto lawyers to avoid fault. These people do very well at covering their mistakes, and fire their employees immediately after a questionable act takes place. They will not correct their misdeeds! Beware of Suntrust!! They are in the business of money... not people and legality!

I wanted to change banks so that I could have both of my direct deposits going to the same bank. My payroll and my VA disability. I went online and got an account from Suntrust. I then went into the branch and deposited around 300 to open the account. I received my card and started checks in the mail a little while longer. I changed both of my direct deposits to Suntrust. All of a sudden one Saturday morning I could not log into my online account. I had to go to the branch and get them to verify me. That took over an hour because they had to call the fraud dept. They said I had logged onto too many devices. My home computer and my phone. Both on the same network mind you. They got it taken care of. Then we went out to get breakfast. I tried to pay the bill and my card was declined. I spend 30 minutes on hold then got through to someone that could barely speak English and they verified some transactions with me.

Due to underemployment, we fell a little behind on our bills. On January 2, 2018, we were 32 days behind on our Suntrust car loan. They repo'd the car without notice for being only 32 days late. They wanted a fee of $450 to recover in addition to making it current. We are getting paid a lump sum in a couple weeks and all bills will be current. How can a bank repo a car that is not seriously late and without warning? The car is worth $5K less than the loan, so they can have it, but I want them exposed to the press, the media and their customers for their atrocious customer service. Don't EVER take a car loan out with Suntrust.

I pay every bill on time every month. After paying SunTrust... One day they said, "Would you like to take care of your $600 late fee on your auto loan?!" I said, "What are you talking about..." They said they didn't know but to call their 1-800 number. I was told that I was paying my monthly car note less 2 cents each month! They had a computer glitch they finally owned up to at one point. Other times they said, "You REALLY need to pay your extra 2 cents each month!" I said, "You have my bank info on file... I come in and tell you I'm here to pay my bill..." They said, "Well you never told us how much to pay!?" Of course half of my receipts have no balance, or payment, or date on them. Their website is always down so you cannot view your balance.

Suntrust gets 1 star for one reason, personnel. The in-branch personnel are amazing or at least they used to be. The last 5 times I've called I have been answered by a foreigner I can understand and unless you get a veteran representative you cannot get a single action done. I will transition this notion into my first complaint.

Where do I begin! Since jump street with this horrific bank, it's been a terrible experience. For starters, I had a fraudulent charge and it took them a month to investigate and get my money back. I'm a single mother who lives on a tight budget. Another time, I ordered checks through their auto direct check order system and the account number was wrong and I was writing checks to pay bills with the wrong account number. I also used their mobile deposit app to deposit a check and when I paid some bills, then, I was charged overdrafts because the check never appeared. I called them and was told I never made the deposit and was lying that I even attempted to deposit the check. Who would stop themselves from depositing money?!

My mother passed away June 27, 2017, barely a year after losing my father and I am the sole child and beneficiary. I went to Suntrust (where she held an account) to see what I needed to do; my probate lawyer simply had asked for bank balances but gave me no guidance on what should happen with the accounts. Unbeknownst to me, they were supposed to freeze the account (at the very least) during probate. They did not and all the feedback I was given at the bank was, "Come back with you have a letter of administration."

I wouldn't say that Suntrust is exactly greasy, but they are overly "protective" of people's accounts. Seems like someone in the fraud department had nothing better to do a few weeks ago. They locked me out of my online account access for no reason at all except for "frequent banking from different devices," which I've done all along because of the spotty Wi-Fi where I live. They put me through something very upsetting, and I just didn't appreciate the whole experience. I ended up closing my accounts because I was so distraught that day. They then sent me a card a few days later letting me know that I could basically change my mind about closing the accounts, so I did.

I had to call them each time I received my children's quarterly statements. They charged fees after fees until my daughter had no money left then they closed the account. This was the same thing they did to my son 6 years prior and I had to call them each statement period until someone finally got it right. I thought it was an isolated issue so I opened an account for my daughter and then lo and behold, the same nonsense started.

When using the online banking site to check my account, I am unable to get beyond the ads and move from one place to another. I usually just give up after several attempts and close it out to return another day and get frustrated then. At our local bank the personnel is very helpful and pleasant.

A look-alike website sold me theater tickets that were supposed to be at Will Call at the venue and were not. Other people there in line with me were similarly scammed by the same vendor. I called that vendor and was told the tickets were mailed to my home. They never showed up there. I described the situation in detail to Suntrust's fraud department and sent copies of the receipt as well as copies of the genuine tickets that I had to purchase at the venue. Suntrust ignored what I sent and requested the same information again. Calling Suntrust was pointless. After 30 minutes on hold, the woman I reached kept reading their letter to me even though she admitted she had the information they were requesting there already in her records. Totally disgusted. Will present to my branch manager tomorrow and close my accounts there.

Had a car loan with Suntrust... Made every payment for 6yrs. When the last payment was due, I waited on the payoff amount. In the meantime I made another regular payment. Suntrust said payment was late since it wasn't payoff amount in total which they had never told me the amount. I immediately paid the remainder balance but Suntrust Reported me to the credit bureau and hit my credit with 100 point drop. I made six year worth of payment and they would not show any leniency on a final payment even though it was their screw up. This credit hit has cost me money across the board and is just a complete racket trying to deal with the credit agency to plead my case and trying to deal with Suntrust is a joke. It's a buzzard bank that no one should ever use.

As me and my family were traveling, SunTrust decide to close my account without me knowing. After numerous calls to SunTrust that weekend they couldn’t give me an answer or would let me access my funds of 11k. They said until Monday I couldn’t get answers. So for 2 days in another state me my pregnant wife and my 1 year old toddler had to sleep in my car. This will be brought to light and I will not stop until I get answers.

I recently moved to Pensacola FL. I switched banks from Louisville KY. I'm on a fixed income. I had 1 check overdraft then here comes the storm. This is the worse bank in existence. I have direct deposit and I understand a returned check fee but what they do is whatever your overdraft is they pull out that amount make it appear on your statements that you're caught up with them directly taking all fees from your direct deposit.

Is anyone encountering variations in their checking balance vs. the bank's balance? Mine has been varying by a dollar or two until this month's statement which shows a noticeable difference in the bank's favor. I have gone through triple blind, line item verifying of checkbook balance vs. bank daily balance online and find a nominal difference (<$2.00) and nothing else to explain their difference. I have no overdraft charges or charges/fees of any kind and no fourth method to do the simple math. Something is wrong but it's hard to believe a bank could be this amateurish and I can't find any mistake or another approach to follow. Anyone else have concerns or experience with this. I wish it was just my math but three idiot-proof reviews explains nothing to me.

Opened a bank account with Suntrust and they've already caused me nothing but hell. First, they mail my card to the bank instead of my home. As I went to go pick up my debit card from the bank, they tell me they've thrown it out and called me since it was sitting there for two weeks. I never received ANY phone calls nor any emails. Next, I return an item online that I had purchased with my debit card, and they completely close my account saying its under investigation... seriously? Because of a $27.62 return!!! This bank is ridiculous, discourteous and extremely unprofessional.

I opened up a new account completely online with transferring funds from my main bank of business and that process generally takes 3 takes with any bank. I opened up an account with Suntrust due to the ease of being able to open the account completely online with not wasting my work time going into the bank and signing paperwork. What I neglected read very carefully and completely was the "fine print". I mobile deposited my first payroll check from my second job the night I got my check. When initially signing up, their paperwork that you can clearly states says that checks can typically be posted up to one full business day. However, what they do not clearly state is that you must be an established account holder to have this happened.

Suntrust took 5 $200.00 and one $79.00 and one $35.00 payment from my banking account all in one day without my consent except for the $200.00 and $79.00. I called the Suntrust company and spoke to a representative, whom told me that it was a computer error. She told me my money of $800.00 would be back in my account in three business days. That conversation was on the 11/11/2017 with Carmen and confirmation #** and on November 22, the money was still not returned and I had several overdrafts before my disability check came in! I have had two surgeries and been very ill and never missed a payment with them and this is how I'm treated. Please tell me what I can do? I don't have enough to pay my bills for the month now?

Opened a checking and savings account online in September. Everything was going great, great service, easy deposits and never had an overdraft. I began receiving unemployment from Texas. My first payment was sent in the form of a treasury warrant because they had not verified my account before my first payment. I mobile deposited my the treasury warrant on 11/13/17 and was completely shut out of my account, debit card being declined on 11/14/17 with all funds frozen. Please note I had plenty of funds available even before this mobile deposit. I called the number and all I was being told was I violated rules and they were eliminating ties with me.

I just checked my account and seen I had $100 of overdraft charges on my account. I added and readded and the amount of money I had in my account was enough to cover my charges. My account jumped from having a positive amount to negative with 3 overdraft fees which I should never have been charged. The amounts totally don't add up and doesn't even make any sense at all. Thank God I was able to take photo shots with my 2nd phone to have my proof. Praying they will correct this error. I also sent order out at bank for checks 2 months ago twice and still have not received them. The only overdraft I should have is for a $40 ATM withdrawal. I should have had $4.55 in my account leaving me in negative $35.45.

SunTrust Bank is the worst bank and has illegal and unethical practices. Several different times I have been charged overdraft fees when money is available in my account. After admitting fault, they reversed the charges however the most recent time SunTrust refused to give me the overdraft money back when it clearly showed funds available. I am actually trying to find an attorney that specializes in consumer fraud that is willing to go against this unscrupulous company in arbitration. Their practices are ridiculous!

I have kept a savings and a checking account with Suntrust for almost 4 years. About a month ago, I applied for a small personal loan and was denied. So I applied with a couple different banks and was approved both times. My credit score is over 700 and I have no bankruptcies on my record. Not sure why I'm being denied. Also, Suntrust's business hours in my town aren't convenient. Open from 9 to 4 Mon - Thurs and 9 to 6 on Fri. Closed Sat and Sun. How do they expect working people to do their banking during those times?

I have been banking with Suntrust for 10 years and for the first few years I was content with service. Over the past 6-7 years there have been many issues that have come up that require several phone calls, speaking with several people to resolve. Most recently I deposited a 6k check in my bank, a check from a public state college. For some reason they placed the check on hold for 8 days, and after speaking with 5 different outsourced bank representatives NO ONE can give me a straight answer as to why the check is on hold and won't clear.

Opened a small business account in person in January 2017, and at no time did the banker disclose to me that this type account came with Overdraft fees disguised as $38/incident NSF charges. It was my understanding that that type practice was ended in 2010 when 5/3 bank was slapped with a class-action lawsuit regarding their misuse of that criminal-type system by rearranging debits and credits forcing an account into overdraft. I am now being told that you are only required to opt-in on their consumer accounts. To add insult to injury, some of their ATM and purchase debits are held for as long as two days leaving one to believe that they have a higher balance than their system reports which of course leads to Overdraft fees. Needless to say that I have terminated my relationship with them and I look forward to the day when I receive a class-action invite for this institution.

In August I went to the branch to change my variable rate home equity loan to a fixed rate. I was told that I had to go through the process to apply for a completely new line of credit. At that time I told them I owned a B&B. For the next two months I dealt with the loan center losing paperwork over and over again, with the branch resending it multiple times. I called 15 times to check on the progress and got conflicting information each time. The loan officer would not return my calls... ever! They finally said they had reviewed my income and ordered an appraisal.

Several different times I have been charged overdraft fees when money is available in my account. Most recent time Suntrust refused to give me the overdraft money back when it clearly shows I had money available.

I transferred $7500 from my Bank of America account to my another bank account on November 2nd 2017. The money was withdrawn from by BofA account the same day. However I was not allowed access to the money and was told it was not available to me for one week. The money is there and they not allowing me to use it. The gentleman Mr.R. ** who spoke vaguely mentioned the fact that the "large amount" deposited might not been legal and so the bank was holding on to it. They had not evidence as to the veracity of the claim.

Worst bank I have ever encountered! Several times I have made deposits with this bank and the money NEVER showed up in my account! The tellers at the windows are very very rude, I had cash one time and she told me next time I need to come in and do a deposit. UM NO??? If I want to use the drive-through I CAN! I am livid with this bank and dissatisfied is an understatement. If you want your money stolen and to be treated with disrespect go to this bank!

Bank assessed overdraft fees for money that was in my account with a positive balance. Can show proof. Bank argues it's not an error. But through transaction history I can show it's the bank's error. I never had a problem with this bank. Used to be a good bank that cared about their customers and not their pockets. I'm 1700 miles from the nearest SunTrust bank and they give no leeway at all any more.

When we first got a credit card through Suntrust, we set up online banking to be able to pay our bill online, but we never set up automatic payments. Three times they took funds to pay the credit balance from our account, three times we checked online to make sure we had not set up automatic payments and called customer service, asking them to correct the error. After a while, we paid a significant expense on the card, and again they withdrew the funds from our checking account without authorization--over $5000--which demolished our checking account.

Today I had an issue about a fee that was taking out of account that I already discussed with the billing company about how I don't have it in my account yet until payday. They said they wouldn't take it out until my payday. Well now I had a -$22.00 in my account. So I call Suntrust to see if I had to pay an over withdrawal fee and they said only if I pay 22.00 that day before 9 pm. Ok well I don't have 22.00 till payday. They said, "Ok well the money for the bill will be taken out along with the overdraft fee." I said, "I cannot afford that cause I have to pay rent and if I don't have rent I am basically homeless." The lady didn't care and said, "Well I already explained to you about the overdraft fee."

I received a debt collector letter in the mail stating I owed Suntrust $1232.00. I saw this exact same letter 2 years ago, but threatened to bring legal Action if they didn't remove my name from the debt. 2 yrs later, I get another letter and it states they want to resolve it by offering for me to pay $600. This is a huge scam! I called Suntrust this evening and they would not disclose what the debt was for, but said they would have their fraud team look at it. I have since asked them to call my Attorney and I'm seriously considering suing them for fraud.

I have been with Suntrust for 3 years. I have learned with them never to let your account run too low as they will rearrange the way the money comes out of the account to overdraft you. On Sept. 29th I deposited my check 240. My online banking said current balance and available balance was $257 so I proceeded to use my debit card as funds were available. (But see they didn't know I print my online account twice a day). When I went to the gas station I used the card as debit for $11 and again at the parts store $45 debit, $40 out to dinner, $40 gas, $7, I can't remember the other two but say $20 and $50... So I spent $213 out of the 257 available but they overdrafted me for each and every one of those $216. Plus had taken two of the same payments out with the same confirmation number 328 twice.

I opened an account Friday the 6th with a deposit from my debit card. Sent confirmation email, and then on Monday got the mobile app, it would not open kept saying, "Sorry for inconvenience mobile site is down." This went on until Thurs the 12th. Then when opening app it then stated my username and password did not exist. I called customer service to find out what was going on and was told Suntrust decided not to bank with me and would be mailing me back my deposit. I asked 1. Why I had no communication about this? 2. Why my money would not be put back on my debit card since that was how I deposited it? Transferred to three people, all of which just read scripts. Ended up on the phone with a woman named Tequila who just kept repeating, "It could take up to five business days ma’am." So Suntrust held onto my money from the 6th until possibly the 17th, with no contact to me at all!!! I’ve never had such an experience with a bank!!!

Suntrust bank failed to submit payments to my Suntrust Mortgage. I just received several checks that Suntrust Mortgage Escalation Resolution Team Nichole ** made up. I have never seen any checks. I was informed these checks were sent to Seterus somewhere in CA. Still fighting for the truth. I'd like to locate and retrieve all of the mishandled funds, along with the proper recordings to Bristol County Registry of Deeds. And recover my credit history. Where can I submit my proof of facts? Please help me out of this mess. Thanks.

I have been a SunTrust Bank customer for 8 years. 3 months ago my debit card was denied after I unloaded a grocery cart full of items at the checkout counter. Even though I had not only enough money to clear the transaction, but several more hundreds of dollars in my checking account. Still it was denied. Embarrassed, I excused myself from the checkout counter and proceeded to call SunTrust to identify the problem. After being put on hold several times, being disconnected several more times, I finally was connected to a young lady who spoke very broken English, possibly of Near Eastern accent. After explaining to her the problem, she finally released my funds and could not tell me why they were being held in the first place. However, she told me she would "file a report."

I did a mobile deposit on Friday. On Saturday only 200 came through. Not even half. Not enough to pay my bills and get my meds. I call 3 to 4 days. On Saturday they said the hold would come off on Monday. Monday comes and I was told on Tuesday. Later that evening they took all the money back out. May I remind you all I called and told these people I need to get my kidney meds, they act like they don't care. I am so swollen because I have to had my fluid pills. They don't care. They went from the check clearing on Monday to Tuesday. Till now the 29. Till the check is not going to clear. They trying to do whatever to cover their selves. They can see it. I was told the check amount and the company name on it. I told them I have no money, no food to feed my son and self. I have no gas in my car, and on top of it all the longer I keep the fluid on me the worse it gets. I will be close this account. Please guys go to another bank.

If anyone is pondering on opening an account with SunTrust, please, save yourself the trouble and headache. I'm speaking from recent experience. The other week, I had signed up for a credit check membership that enrolls one in auto pay. Well, long story short, I forgot to cancel the membership and the website charged me and put my account into the negatives. I realize this was my fault, as well as the overdraft charge that came with it. Cool deal, not a huge hit to my account

I never thought I would come across a bank that I absolutely despise. I created an account with this bank two years ago due to it being the bank my current employer uses and they were running an offer which gave you $100 for having $500 in direct deposits shortly after opening your account. For the longest time, I had no issues with them as a bank, no fees on my account, no held funds, nothing. I am very careful with my finances to ensure my account never goes negative so I had never had to deal with overdraft fees. Fast forward about two years and it has been nothing but trouble with this bank. It is very clear that there was a policy change in the company or even a change of staff high up. My first problem was with a subscription payment freezing my account with not so much as an email sent my way to let me know.

On 9/5/2017 I made a mobile deposit to my checking account. The only reason I made the deposit was because it clearly stated that my funds would be available to me the next day. Instead my account went in the negative as the bank put a hold on the check. This check I had waited over 1 month to receive. When I called Suntrust, I explained that we were expecting a hurricane and I needed my funds to provide water, food, gas, etc. The bank was less than caring and sympathetic to the cause and refused to release my funds. I explained that I had direct deposit to cover the funds in the event it would not clear and they put me on hold and came back to advise me that they were sorry.

I tried to report a fraud activity on my debit card account, made phone calls, first phone system took many options to figure out, then it made me to wait more than 95 min. These thing repeated for many time whole weekend, adding insult to injury, on first working day on Tuesday, also it took my 98 min and could not reach the person to contact. Then used international number to reach and shouted at operator to transfer to "a person" in Fraud department.

This grotesque business does not even deserve the recognition of a poor review, let alone a one-star award. One star gives far, far too much credit. Suntrust deserves no such thing. I deposit two checks into my account. The next day, part of the funds had cleared, and part of the funds were held. This was annoying but I understand. The transaction foot note clearly stated that the held on these funds would be cleared up on 8/30/2017. It is 8/29/2017 when I deposited the funds.

I'm tired of the ATM telling me I have insufficient funds and when I know I don't cause I check my transactions every day on my phone. Then when I'm on the phone talking to customer service and they are telling me my transactions are approved but I’m getting no money so I go into the bank and they are saying they don't see it. First time some $400 dollars on August 18, 2017 which that was taken care of, but now sending me an email saying they may have an error and they are reversing the 103.50 on September 7, 2017. August 21, 2017 3 transactions, one for 100.00, one for 120.00 and one for 102.50 all authorized were suppose to fix in 48 hours then 48 hours come still not fixed so escalated another 48 hours still not fixed.

My cellphone bill came out of my account for 30 dollars, Yesterday the money was in my account. Well today they are gonna charge me a 36 fee for the phone bill saying there was no money in my account when clearly I had it come out according to my app. Lady on the phone was rude, my boyfriend who is ** said that he always gets a warning when he's in the negative but here's the thing I wasn't, this bank just tries to charge its members to make money off of them. This bank like all the others are frauds.

I applied for the Suntrust Prime Rewards card online on July and got approved. They sent me a letter with my credit score. After 30 days and no card I called Suntrust. This is where the headaches began. First they kept transferring me to different departments. No one was able to give me an answer regarding why I haven't received the card. Finally they tell me to go to a local branch and take me ID so that they can look up the information. I went to the branch and they called the card services. They put their own employee on hold for 1 hour trying to figure out what was wrong. They had closed the card even though I never received it. I asked them to issue a new card but they said that since the old one was closed they are not able to issue me a new card.

Suntrust's helpful, available and pushful in selling their products. They called me several times at work and at home, trying to sell their products to me.

The worst bank. High fees. No customer service. My account was compromised 3 times in 19 months. Each time there were multiple charges and no one called me. I found out on my own.

I submitted a legitimate fraud request to the bank 1 year ago. This was for 2 transactions totaling ~$800 for goods that were not received and the vendor never responded (to calls, emails, live-chat, faxes, and letters). I called SunTrust to report fraud. Originally, I was told by a lazy customer service representative that they needed only 1 of the 2 transactions and the other transaction could be added to the case later. Foolishly, I believed her. Turns out, when I called to ask why the case only listed 1 transaction, I was told that they couldn't find the other transaction even though I gave them the exact date, time, and transaction ID. Apparently, they don't keep proper records of your transactions.

Wouldn't want any part of a huge bank, like Citibank or Wells Fargo. Suntrust is regional and just OK. Too many fees, but they all do that now. Lousy CD rates, like the rest. But in good financial standing, I have read. Lobbies are clean and attractive; quite a few branches, so getting to the bank isn't a problem.

I opened a new account at the branch. I showed them a code that gave you $200 when opening a new acct with direct deposit. I specially asked the lady if I had to do it online and she said no worries I will handle everything for and enter the code for the promotion. She explained all you have to do is wait 90 days and you will receive the promotion. Well it's been over 120 days and they said that in order for me to get the promotion I had to do it online. I could not believe it. I went as a new customer was told nothing else had to be done she would take care of the promotion for me and now they blame me for not opening it online. Very dishonest.

We've not had a problem with Suntrust Banks with the exception of the inside bank tellers rarely being available to wait on customers and most are doing double duties such as monitoring the 'drive thru' as well as other office duties. This concerns us as the tellers are rushing to perform more than one task and must find it difficult to concentrate on any transaction they're performing.

Of all the financial institutions I access online, Suntrust has been the most problematic. Their online banking has improved somewhat over the past year however. When I have had online problems with them, their customer service has been very helpful. One reason I chose them years ago is that here in Florida there are many branch banks available, making them easy to find. That is less important now since I do almost everything online now.

I have had Sunstrust for awhile and this is the most sorry team of customer service and management at the branch in Indian Trail NC. Spoke with a manager Darryl. I explained how my acct on the app was -4.10 and now it's -40.10. Well it seems like he just knew off the bat he wasn't going to waive any fees from my acct due to his worker that I just argued with. She kept me on hold for 10 minutes before he got on the phone and you could hear her in his office while we're on the phone (so unprofessional). I explain to him what I knew was in my acct from the app so basically he tells me not to follow the app and it's wrong. Argues with me. Tells me that I am taking a gamble following the app and he is not going to waive 36.00. Are you serious!! Worst experience I had in a long time. This is why so many people stop banking.The manager at this bank was the worst. I will never go there again.

A family member opened an account in my daughter's name which wasn't successful and they held my funds because she stole my checks and tried to deposit them! I went through every step as I was told and it took forever for them to resolve the problem! This is the worse bank ever. They have lost my service!

I received biweekly checks which were directed deposited into SunTrust. I switched to weekly and deposited my first check into my account. SunTrust held the money from my account for 8 days even though they had "cashed" the check and had already received the funds from the other bank. They insisted I "prove" to them they had received the monies! I am closing all my accounts and moving to the bank that issues my checks. Thanks but no thanks SunTrust.

I see I'm not the only one unhappy with their experience at SunTrust. I have an auto loan through SunTrust and I wish I knew what kind of shady company this was before I got involved. I make my payment on time every month and my balance is not getting any lower. I asked about this and it seems like all of their customers service representatives are rudely trained with the same robotic response. They never want to help you. They never have a solution for your problem and NO ONE ever wants to get down to the bottom of the issue. I don't know how this company is still operating. Light stream, who does the refinancing is just as terrible. They're a bunch of rude, lying, unskilled workers who are also no help. How do we get the attorney general involved with this? I've had enough!

I noticed there was a charge for $29.95 coming out of my account every month. I realized I had no paper work for it and the statement did not say exactly what it was for. Could not get in touch with the business with the number listed on statement. I disputed the charge and asked to have it removed permanently. EVERY MONTH Suntrust continues to take out the charge and I have to fight with them to re-deposit the amount and remove any over the limit fees. I have tried every which way but lose to have this charge taken off. Can't get in touch with a person at the supposed insurance company. Suntrust says I have to go through the processing bank which is Chase. Chase says I have to go through the company where the charge originates. The company does not answer and I have no address or email for the company and I have been given different names for the company.

Unfortunately the bank had cyber threats and there were terrorist attacks on the news! We were friendly in person which made me feel better. I hate cyber crime but it's very real and serious! I don't miss CB&T at all but I still want to stay with SunTrust awhile longer. Be careful online with anyone! That's the best advice . Have a blessed day !

Fake checks were deposited in my child's account by other teenagers that also took my monies. Suntrust won't return my money or the fees. I have been dealing with them for a number of years. I am very disappointed in their service. My mother opened up my account when I was 18 now I'm 56. I started my son's account when he turned 4. This is the thanks I get for long banking with them.

SunTrust has been taking money out my account for no apparent reason. Every time I check my account I always make sure I check the available balance as needed and when I withdraw my account I get an additional pending charges that our previous from two to three days later from the merchant. It doesn't make any sense to me. When I had Wells Fargo and Bank of America, Bank of America has not ever treated me so wrong and Wells Fargo has not ever treated me so wrong. When SunTrust they don't give you an explanation and don't explain to you the correct way of doing things. They are a scam artist in there taking people money for no reason.

Suntrust and its accounting procedures are costing me money - the bank will not accept electronic transfers unless you have a bank account with them. I have scheduled payments to go out from my bank 15 days before payment is due, and every 4 months, the bank says they did not receive the payment on time and hits me for another $40 late fee. These guys are either incompetent or criminals.

I got a new mortgage with Suntrust and that experience was very positive. However, once, they had my info they actively sought to get my other banking business. I set up a checking, savings and credit card account which I have found much less customer friendly than with other banks. There are small things, such as their ATMs can only give $20 bills rather than cash in various denominations (as I was used to with PNC). And then there are things that just waste time, such as the menu on their customer service phone line that has a very detailed and restrictive menu system that takes an inordinate amount of time to get to a live representative and then even longer to get to the correct representative. Add to that incorrect information and lack of knowledge by some of their phone and branch reps and it just creates an overall negative customer satisfaction experience that I cannot recommend to others.

I opened an account online only because years ago I had an account with you and had no issues. So with us relocating back to the East Coast I figured, "Why not?" Yep. The biggest mistake I ever made after my uncle sent 3 mobile deposit which were part of my inheritance. You closed it within an hour and I have to wait 15 days for that money to be sent to me. Well thanks to you guys my family has been evicted from our home and now have nowhere to live other than our van. So you will be hearing from my attorney.

SunTrust bank can lose more deposits than any other bank I know. They once lost a cash deposit through a teller! Thank God I kept my receipt! But it still was a few days before they could put my money back, not to mention the hassle. This time it is a mobile deposit that was deposited then removed! And that it's going to take 7 to 10 business days to retrieve! When my checks run out this bank will be history.

I filed a claim with Suntrust and they are having me jump through hurdles just to FILE the claim. I went online and filed via the online site and they had me fill out this long application for the claim. I filed it along with proof of my claim and thought I was finished. I checked my email and they are having me fill out a physical paper and making me fax it back to them. Mind you the paper says exactly what the online claim said. So I'm confused as to why I have to do an electronic claim AND a paper claim. I'm EXTREMELY dissatisfied with my account and will close them as soon as I can make it into a branch.

I used to love dealing with Suntrust. At some point, they started outsourcing their calls and it became a nightmare. For one instance, I spent three hours on the phone with five different calls and four different stories to find out what was preventing a payment from processing when money was in the account. The call center is all too quick to give you a generic answer or "Best guess" rather than to help you actually resolve the issue. This has happened with other issues, where you are given an incorrect answer just to get you off of the phone. Additionally, if you are subject to your card being stolen, you will not be able to reach them 24 hours a day. I am changing banks and looking for someone who cares more about their customers and less about saving money by outsourcing staff.

Suntrust has been overcharging my account for OCM analysis fees for at least two years. The charges are around $1000 a month spread across 13 accounts. I brought it to their attention in January. They still haven't resolved the matter. I have asked to talk to someone at the main office and have been told they are not trained to talk to customers. The people I am allowed to talk to tell me they can't help me... they agreed I am being overcharged. I have emails from the internal people admitting they overcharged me and owe me refunds... and the people that CAN help me... well they are not trained to talk to customers... that is what I'm told.

I was thinking about banking with them because it is close to my job. This Suntrust is not in the best area but that doesn't mean it looks like it's abandoned or a prop in a scary movie. The outside looks terrible. The grass has to be at least 7 to 9 inches long. I never in my life seen anything like this. In my life its a disgrace and a shame. It's the Oxon Hill MD and Eastover branch. I really hope someone read this and do something about it and I know this might be something silly to complain about but this is just so uncommon.

I recently opened a checking/savings account. I made errors in my account and became overdrawn a couple of times but immediately put funds in the account. I made a mobile deposit a check from another account into Suntrust, realized the very next day that I deposited the wrong check. Contacted customer service and asked if the deposit could be stopped. Explained the situation. I was told "no" and that the check would just come back as a return deposit item.

Originally came on board when I moved into the Tidewater area of Virginia back in 1990 when it was Crestar. Through the years a mostly positive experience, especially at the branch level with a variety of locations with both management and staff having a genuine interest in their customers. I would even go so far as to compliment the quality of my experience as being the same at corporate level dealing with their mortgage, equity, and credit card departments. However, within the last 5-7 years, things have gone downhill in reference to the quality of their customer service. We are now being treated with disrespect, and apparently they no longer care about the regular customers who are not their commercial accounts or "special high deposit" members.

I recently started a new checking account through the online setup. I was approved and continued to setup my online banking. Once I had this completed, I then did a mobile deposit... This is where it starting failing. The check was a payroll check from my employer. The check cleared and the cash was sent to SunTrust (received the approval documents from my employer showing the checked cleared and the money was transferred to SunTrust). I checked the following week but my login information did not work! It turns out, they closed my account for NO REASON. Which in the agreement it says they can without one. OK you don't want my business, that's cool with me. However, SunTrust says they will send me a check in the mail on APRIL 2018!!! A full year before I will get the check??!!! I visited a branch about the issue. They said they do not know why it would take this that long...

I decided to Bank with Suntrust. It was a quick 2 month venture when they decided to close my account with no notification. I called them and that's when they told me (no letter no phone call email or anything). So I said "fine, I'll take my business elsewhere." Meanwhile I had two direct deposits come in. And you'd think they would let me just withdraw my money and move on (after all they broke up with me and they ended it). No!!! They saying I have to wait 15 days to get my own money and they will send it via check in the mail which is a waste of time, paper, postage and resources!!! There's no number for their back office and nobody that you can speak to.

I have been banking with Suntrust for more years than I can remember. The service has become progressively worse. It is impossible to get service at the drive-through in a decent amount of time or within the bank for that matter, as well. There are usually 2 tellers in the bank to serve both the drive-through customers and those inside the bank. One teller is usually busy with something else and doesn't attend to customers thereby making the customers wait at least 10 minutes to be served. After that wait time, they don't even take the time ask what you need. They just go ahead and process what is in front of them without any interaction. Time to look for a new bank!!

FIRST of all. This is more of a warning than it is a complaint, although it is that, too. They have deleted my comments off of Facebook and social media warning their customers that they are charging overdraft fees to accounts that have not been overdrafted. This has happened to me several times and I actually worked at Suntrust before so I understand how to read my online account and I know that I am being charged fees that I did not incur. I warned people to check their accounts on Facebook and they deleted my comments. It is awful to me thinking how many people aren't noticing this bad business practice!!!

I have had horrible experiences with them. Every time I need a service, other than holding my money, I get charged or the runaround. I have made a lot of financial mistakes in my life. But of those, joining this bank was the biggest. They also train their employees to be the least helpful to the customer. I mean it is a business, meaning I am benefiting you all by keeping my money in your institution. But no more. I am removing my money, which may not affect you on its own; aggregation though is the reason for this post. But then again, you all are losing a lot lately. If I were you I would change my model of taking money from us and invest in us, so we could reinvest in you.

STAY AWAY FROM SUNTRUST BANK: I generally don't put businesses on blast but this financial institution deserves it. If you have a penny in any Suntrust bank go get it out ASAP! Do not bank with this financial institution!!! They are overcharging their customers who are veterans for their CSRs errors. They do not take ownership or responsibility of their staff who fails to inform the clients. Worse bank ever!!! All I asked was for them to close my bank accounts. You close one and not the other. You gave a signed paper saying it is closed but you didn't close it. Who does that? Obviously Suntrust Bank!!! Fuming today!!! #onUp @SunTrust #Suntrustbank @WilliamHRogersJrCEO Please share with your FBF & Friends!!!

ON so many occasions I have needed to contact Suntrust. Once for a robbery, several times for security holds, once for a lost or stolen card. The maze of voice prompts is disgusting, you can almost never access a live person. Finally when I am told I will be connected to a live person it is always no less than 10 minutes. REALLY? Today my wife is stranded with a security hold. While I appreciate the looking out for security, there should be a quicker way to get access. I was told my wait would be 25-30 minutes. I had three cell phones dialing different numbers, they all go to the same place and all had at least 20 minutes of wait time. This is not good service especially when banks like BBT can get to you in less than 2 minutes every time. These guys just don't care. They want everything done by voice machine and outsource half of everything else. Not the old Suntrust. Tomorrow I will no longer be a customer. Go to BBT. They have GREAT service.

This evening I noticed that there were charges drafted from my account without my knowledge from Suntrust. When I called I was told that there was an account with my name on it that was "CLOSED" and sent to collections with a balance and that the bank has a "right to offset" and garnish any accounts with a positive balance to satisfy a debt on a "CLOSED" account. I have had my money direct deposited from my employer for a year with this bank and have had my 2016 taxes deposited into the account with nothing removed from my account. The said account was closed on January 8, 2017. There were NO credit collection actions taken on the account, I NEVER received any calls, or any type of collection efforts at all. The bank representative claims that there were two letters sent out and from that point the account went to the collection department.

All the management cares about is opening accounts and making the average wait time no less than 30 minutes! I tried to close my account last month because my paychecks are erratic and the bank fees are staggering. After having some charges on my account from a computer game glitch, I just wanted to be done with it.

I filed my taxes with direct deposit option. Suntrust bank closed my account due to overdrawn for 60 days; For which I was not informed. When my income tax direct deposit was received by Suntrust after the account was closed, the amount my account was negative was removed by Suntrust to negative out the balance of my account (Without permission)! When I called my bank to find out why my taxes hadn't been received yet. I was informed by Suntrust the account was closed on the 18th, the income tax check/direct deposit was received by SunTrust and the owed amount removed by SunTrust, then mailed to me and should be received in 8-10 days.

After banking with Suntrust for 22 years, I am very dissatisfied with Suntrust. My purse with my check book was stolen. I immediately reported it to Suntrust and to Suntrust fraud. After, I went to Suntrust branch to make sure that Suntrust had all information required from me to make sure that my bank account was not access by fraudulent activity. 2 days pass by and Suntrust paid 2 fraudulent checks that were on the list of LOST checks, DO NOT PAY. These fraudulent checks did not even had a signature close to my signature, still were paid by Suntrust leaving my checking account with 0 balance. After all the mistakes that Suntrust committed paying these fraudulent checks, I have to wait with 0 monies in my account for 15 business days! Incredible... Very bad security breach with all precautions taken by me. TERRIBLE CUSTOMER SERVICE.

Twice Suntrust Mortgage have miscopied my Checking Account number from the Reoccurring Payment form submitted. After the first error, I called 1-800-634-7928, detailed the problem, had the representative to pull the form which contained the information. She located my information and corrected things for me or so she said. I asked to read back the account they had since she had just now corrected it on the phone. It was right. Yet, today I received letter dated the day of my phone call, March 20, with another botched miscopy of my account number. So, since March 3, I have been extremely diligent to submit the reoccurring form and to have it set up by April 1.

Business account for over 10 yrs, many problems in the past... some addressed by feds in fines this bank paid. ATM this bank is holding over $30k (at some point over 40k) in cashier check from a local bank for a week... that's like cash, I can just walk in that bank and walk with cash, but in this evolved society we don't want to walk around with bags of cash and guns ready. Think twice if you want or have an account with Suntrust! Doesn't matter if you talk with everybody you can, they ignore you, they illegally block your business and don't care. It's time for Suntrust to pay more in fines. We verified with the emitting bank and all the funds cleared on 3.20.17, deposit made on 3.17.17 and the hold is for 3.25.17 that on a Saturday! Now I'll have to move all the accounts to a better bank... but also this isn't easy at Suntrust.

I have some issues with the bank earlier: Needed extra debit card to send to my mom and was explained it's impossible, spent over 30 minutes explaining the situation and guy just tried to give me loan, etc. Next the bank charged my minor, who just opened bank account, ridiculous fees for paper statements. Today I met the same operator who does not know what she is doing. I asked for supervisor and understand I just need to look for different bank because I don't need bank with the attitude. I understand that corporations are also people but please treat your customers right otherwise they will be gone. By the way when I called and asked to close my bank account I was surprised again because person did not even asked me why. I am glad I have a choice, better rates, no fees. So no regrets, I am ready to bank with the someone who appreciate my hard earned finances.

Suntrust Bank Atlanta, GA. Someone broke into my car and stole both of my debit cards along with my purse and my backpack. They spent $2300.00 from my Suntrust account and $200 from my other debit. The other bank, PNC, and they refunded my money immediately. Suntrust refuses to refund any of my money and I do not understand why.

I am writing here to make you aware of the situation that had occurred on 3.13.2017 at the Cloverly bank location of Sun Trust bank MD. I am extremely surprised by the reaction of the manager, who started yelling at me, so randomly, when I was looking inside my purse to make a deposit, being considerate of others waiting in the line. He was not only disrespectful to me by shouting at me, "you are not paying attention to me, you are rude" while there were several customers standing on the line, asked me to not only look at him, while he is talking, but also listen to him about an incident that was resolved long time ago, inconsiderate of others waiting there for a very long time. He had no reason to lose his cool. He is a misogynist, racist and totally unprofessional for making such rude remarks in front of such a large waiting crowd.

I received a letter saying that my bank card had been frozen due to suspicious activity and I was given a phone number to call. When I called the 888 number I had to listen to offer after offer and finally when it was over there was a message that said the number had been changed and another number was provided. It was like a phone call to the Jerry Springer or the Maury Show with special offers just for me. I would have liked this bank to show more professionalism instead of typical bottom dwelling practices.

A wallet was found in a Home Depot... somewhere. Security called Suntrust due to a credit card being issued by them found inside. Evidently, the number was reported incorrectly and my credit cards (all!) were flagged and denied. I have all my cards and was NOT at Home Depot. I had just paid them off entirely (almost 5k). All for the privilege of being denied, and forget about any plans I had for the weekend. I called customer service, waited for 27 mins to talk to someone only to be told I have to go to my branch and produce ID. GREAT. INCONVENIENT OVER THE WEEKEND. I can deal, be it burns me up that no one called... (I checked ALL unknown numbers on my phone) and that some random person can cause my credit to be held. What if they froze my checking account too? I have all security answers, pins, etc. Not good enough. Ridiculous.

I call into question how much training for employee interaction is given or required in training managers for store operations. How to deal with people concerning job duties. How much care about knowing your employee and how to get them to work better at their job. Are protocols in place to properly handle employees. I don't believe yelling across the room or down the line at an employee is proper!!! I overheard a conversation at Walmart of how employees must feel and are reluctant to respond to orders when they are embarrassed in front of customers and fellow employees!!! Since I also am a customer at the branch in question, I render to look forward each time I go into the branch!!!

I have been with this bank since 1998 and the customer service is getting very very poor and now even their online banking is going to pot. To begin with when trying to call the branch located in Hixson, TN, the personnel are always BUSY. You then get transferred to the Branch Manager who is also busy but at least you get their voicemail so you can leave a message right? Wrong, the voice mail is full so you can't leave message but you do get transferred back to the floor BUT they are still busy so you get returned to the branch manager again. This could go on for hours and I expect if you played round robin long enough, someone might finally answer. Sorry, I don't have that kind of patience.

I don't know why they have 1866 call for, what they are. Don't know what to do. All they just answer the phone, can't tell you anything. All they this just read your bank account and tell you and keep saying the same thing. I don't know why hire them for just used machine or automatic or robot can do the same as them and all Suntrust need from you is all fees. Now I know why everyone tell me "Don't bank with Suntrust." I will never bank with Suntrust again.

I made an online payment twice. Second one by mistake and I could NOT cancel. Suntrust online is not user-friendly. Then when I called Suntrust Bank, they could not cancel the second transaction! I've never seen or heard such a thing. What an INCONVENIENCE.

We'll go to check our account on Weds February 22nd, 2017 and surprise a $201.00 overdraft fee because they didn't release $88 dollars on the 15th for my GEICO insurance plan so now not only is my account overdrawn but now my insurance may lapse, cable shut off, and half of March rent stolen by SunTrust because they can't get their act together. I will be contacting Fraud Department and closing up the account.

I recently had a fraudulent charge. Upon contacting SunTrust, they told me I could not file a complaint for 48 hours after the charge was made. The charge had also made my account negative. I contacted the business that made the fraudulent charge and they refunded the money. Suntrust said that they would not put the money in for 48 hours and the overdraft fees would not be refunded for an additional 2 days. None of this was my fault and I had to wait 4 days for my account to have MY money back in it. Meanwhile, I was unable to get gas to get to work (I don't do credit cards and was unwilling to bust open my ira and pay the associated fees to make a deposit in my account as recommended by Suntrust). I nearly lost my job over being unable to get to work - all because Suntrust refused to expedite a process of which the original problem was not my doing. Switching banks immediately.

Unable to access my online account for over one year; unable to reset this online account for over one year. The bank keep charging paper report every month after we had an agreement that I do not need the paper statement; I have been contracting this Bank to fix the online access issues for over one year, but still they cannot able to fix it. Finally, they told me that they cannot even access my account at all & stated they will investigate & result will be revealed in 48 hours, but they did not report the investigation result. Now it has been over one week; again I cannot access my account at all.

I only have a credit card with them, and even just having 1 line of service I experience horrible online and customer service experience every time. By simply making an online payment, their website experienced a glitch or technical error on September 22, 2016 which caused a duplicate payment to happen ($2000). I know for a fact this was a system error as I didn't not get any confirmation after the 1st payment. Moreover I am a web developer so I'm very tech savvy. Called them immediately to inform them this issue and to reverse 1 duplicate payment and they refused saying I had to simply let the double payment of $2000 go through!