Truist Reviews

I opened a checking and savings account online and transferred money from a current bank account at another bank to fund this bank account. A few days later I get a little postcard saying that my account had been closed due to 35 consecutive days of a zero balance. The account had not even been open a week. I called the customer service they were extremely rude and said that my Account had been closed due to the fraud department that would give me no further details. I go to the branch and speak to a customer service representative, he was very nice and as helpful as he could be, but still got no answers besides they just didn’t want my business. Never do business with this bank.

Horrible bank. I have had a checking account and credit cards with Suntrust bank for over 8 years. I have paid my credit card payments on time and never had an overdraft. Recently, I left my previous employer and found a better job with a different company. During this process, I fell behind my credit card payments for few days before I received my first paycheck. It didn’t even take 3 days, 27$ late fee, they start calling me and harassing me day and night, including Saturday and even Sunday. Luckily, I managed to pay the credit card payments within 5 days of the calls. But the calls didn’t end. I am disturbed, and disgusted how they treated me after been a loyal customer for more than 8 years without any late payments. Luckily, the new job pays better, so I am planning on paying off all the credit cards with Suntrust and close all of the accounts with them as soon as possible. One thing for sure, this is the bank that you shouldn’t Trust!!!

My account became overdrawn at this bank which I did not believe was possible when you only use a debit card. They have it set up to do so and don't tell you. Then charged me $72 for one overdraft. I have filed a complaint with the NC Attorney General. They steal money from old poor people on a fixed income and don't care.

I am a long time customer with Suntrust, but since 2 years ago, I can feel something is wrong. The branch banker's service basic knowledge is decreasing, they have to depend on computer or make a phone call to answer even the most basic questions, for some questions even I know more than them. Recently these 2 years, I visited a few different branches, just one is better. The rest of them most of the time are not very professional. The past couple of days, I visited 2 branches, to do almost the same thing, but totally a different experience at either one. First one, first time didn't work and had to come back another day. Second time, it took just 5 minutes,; the second one, almost the same procedure took over a hour when I had expected it to take 10 to 20 minutes. After that my following schedule have to change. Suntrust needs to give more training to their employees and also make sure the correct person is hired to help the customers.

Can SunTrust find a developer who thinks like the common man? I have used their personal banking for years and found it easy and intuitive. However, the business online banking is a royal piece of junk. SunTrust has to set up the accounts to be able to pay your credit or debit card. 4 trips to the branch and 3 times on the phone and nothing is correct yet. Why are 2 similar products so different? In the business online banking, you have to capture what the payment amount is prior to changing to a 2nd screen to pay. Why can't it be like personal banking which displays the amount options to pay? Time to vote with my feet and switch all my accounts to a competitor.

Their online login page is terrible and locks you out after just three attempts with no recourse of unlocking the account. To unlock the account I had to call in to their customer support. Customer service said they have to first verify me by sending a text message. I said sure. (I get that all the time, many of my accounts automatically do that when I log in from different computers.) They said, okay, they got my phone number (which is odd, because it is already on the account) and they said "YOU HAVE FAILED VERIFICATION". Very rudely. And both times the tone of the rep changed, and I can tell they were thinking I am a crook. I said what do you mean "HAVE FAILED VERIFICATION"???? They said that's what their system said. And I said, "What do you mean, you haven't even sent me the code yet for me to read back to you?"

I opened an account for a new business in April 2019. I did everything they told me to do including uploading my business license. I waited for two weeks- which they said it would only take one, and they finally fully opened my account. Then I get a call saying there was a problem with the dates on the account and I would have to come in to sign some more papers. Now today I call and they tell me the account was terminated and I have to wait on 1000 dollars to come back to me in a check. I just don't get it. They won't tell me why. I haven't been able to fill orders for days now because my money is tied up. Prepaid cards are horrible. Thanks a lot for nothing.

Well this was a few years ago, They would not let me make my car payment online unless I opened a checking account with them, sounds shady to me. I refinanced as soon as I found this out and saved some money in the process.

I financed my vehicle thru Suntrust. Every time I would submit my payment thru their app it would take 2 weeks to process then come back as insufficient funds. I called my bank to figure out why it was coming back as that and they informed me Suntrust never attempted to take the payment out, and on my bank statement it does not show where they tried to make the transaction. Fast forward and I get a letter saying my car will be repoed. We called and made an arrangement for an extension at the end of June. The extension paper work states my next payment wasn’t due until 8/6/19. Well woke up this morning to find my car had been repoed. Can’t talk to anyone due to it being Sunday. I’m very upset at this and do NOT recommend them for an auto loan!

I banked with SunTrust and deposit a check from my new job.... a hold for 10 days was put on that. Assumed ok fine new slrt of check. Deposited my second check same thing, a hold for 10 days. I'm confused and called and customer service came up with numerous reasons why. Deposited my third check and had no problem. Deposited my fourth check and another hold for 10 days. So I called and spoke with customer service then requested a supervisor, she said the department that was to escalate the check timing to clear was an internal department and there was no way to contact them.

Oh my goodness, I so wish I would have read these reviews before I went to SunTrust. I would absolutely give them negative stars if I could. They are horrible and are really wrecking my life a bit. I recently relocated Florida and I am in the process of looking for a house to buy. I opened an account with SunTrust with a significant deposit for a downpayment on a house and a couple of days after I opened the account, I got a call from the person who opened it for me telling me that the account had been closed and she had no idea why and no one would tell her. I've talked to person after person after person and no one can tell me what is going on, only that it could be up to two weeks before I get MY MONEY. I have never had an experience with any business, let alone a bank, that was this atrocious. I have made an offer on a house and they could very likely keep me from getting it. Do not, do not, do not bank with SunTrust!!!

Suntrust will steal your money!! They like to charge overdraft fees when you aren’t overdrawn. They claim they use pending transactions in order to charge these fees. Pending transactions are pending and have not posted, but Suntrust still uses them as posted to take your money. DO NOT BANK WITH SUNTRUST!!!

I wish I can give zero stars to Suntrust - is the worst account ever! Do not bank there. They closed my account after someone had fraudulently made purchases and the customer service is terrible. The lady talked over me and cut me off and said I can’t bank with Suntrust bank ever. SUNTRUST BANK is HORRIBLE!!! DO NOT BANK WITH THIS COMPANY!!!

Not very good. Interest rates were high. Hard time confirming simple information given to them. It seems like they really didn't want to do the loan. I almost walked away and went somewhere else. Monthly car note is high.

I highly recommend that nobody use Suntrust Bank (merging with BB&T)!!! Please be WARN!!! Yesterday I went to Walmart to purchase grocery. When I went to check out it declined my card (which I know I have money in it). It declined twice for that matter. So I called my bank and they told me to call the number on my card.

I opened both checking and savings accounts in the early part of May 2019. On June 13th, a wire being sent, was handled poorly by the sender. SunTrust flagged it as fraudulent and closed my account. I understand this is their right. On June 24th, I visited the branch where I opened the accounts. The manager called the necessary "security people" and was told written notification had already been sent to me and a check for my funds would be sent within 2 weeks. It has now been 24 calendar days since they closed my account. No written notice or check has been received. They have sent statements, showing deduction of fees. I will file with every regulatory agency I can find.

I got double charged on one withdrawal that I did with Suntrust atm in Orlando airport. What kind of bank does that? U$5,25 for one withdrawal is ridiculous. I will not going to use their machines never again.

I am so exhausted! Dealing with this bank is always inconvenient. From the customer service to the online banking. The alerts go through late and the pending transactions as well so every time you log in to your account is a new surprise... so much anxiety and stress! Customer service is the worst! Especially over the phone, no appreciation whatsoever.. Is just very challenging and overwhelming. I’ve literally cried from frustration with these people.

Being burn at ORNL, I was looking for a bank that would solve my needs, But as my experience with Suntrust it’s slowly fading away. I opened a account on April 11, and yet to see one dime transfer into my checking account, or my wife NY Life Annuity. This is July the 8, I think I make a cross decision. Got put into a annuity, which hasn’t pay a dime. Don’t like two branch managers. Something not right, when they send wrong information to NY Life. What to do. I’m not happy, are they worse, that what I has, are there something better?

I will not approve of this branch. Worst customer service ever from all depts that work through this bank. Fraud dept or recovery dept services put notes in my file after the account was settled and refused to removed do not open another account notice on my file. I hadn't done anything wrong and don’t understand the reason behind all this and keep being transfer back and forth from one dept to the next.

Where to begin!?!?! A little back story...The last 10-15 times I have tried to make a withdrawal from my branch ATM, the ATM wouldn't work. This forced me to go to an ATM that was not SunTrust. Each time I have had to use an atm other than SunTrust, I get charged a $3.25 fee for using the ATM AND SUNTRUST CHARGES ME A $3.00 FEE FOR NOT USING THEIR ATM!!! So that's $6.25 every time I need to withdrawal money which equates to nearly $60.00 over the last few months. Finally I had enough. I called the last 4 times and reported the ATM not working and they tried telling me it was something wrong with my card...REALLY?? So the lady in front of me that was waiting to see if I had problems card was bad too???? I think not. Not to mention I have ABSOLUTELY NO PROBLEM making purchases or using other ATM's. So if my card was bad, how can I use other ATM's and make purchases with no issues????

It was very efficient working with Lending Tree and LightStream/SunTrust Bank to obtain a debt consolidation loan. LightStream has some negative reviews, but look at the dates. All of them are older and it looks like SunTrust got their customer service act together and got serious about completing for business. At least in my experience there were no better offers, hands down. I will work with this company again in the future.

I have banked with Suntrust for about three years now. First problem I had concerned deposits and withdrawals at the window. They refuse to look up my account information even though I had my debit card and ID. Once they went so far as to make me get out of line and fill out the slip after writing down the account number. The wait is far too long. They usually only have one person at the window and one working the drive through. I now stick to using the ATM solely. Which is a shame since my other bank is always quick, cheerful and helpful. There have been other issues, lies about number of credit reports pulled, etc, but the latest incident where they held funds from a deposit for almost two weeks after fund verification really was too much. If Suntrust weren't the most convenient bank I would go elsewhere.

I've been banking with Suntrust for 3 years now, and right away I had a problem with them. My first problem was the bank that was right up the block and very convenient for me ended up closing down, and now I have to drive all the way to the other side of town to bank with them. Second problem I had with them was overdraft fees. I noticed that certain places I will go make purchases would take two to three days pending to go through. Okay so I called them, they waived the first overdraft fee and I learned my lesson. And I will wait on certain places that I made purchases to two to three days to make sure the money was taken out so they won't be no problem or overdraft fees. Third problem I noticed was when I would go to the ATM to withdraw money I will put in my PIN and the ATM would not recognize my pin and automatically would close my account for suspicious activity.

I opened a new account at the Branch. Branch rep did not ask for an initial deposit. The same day Suntrust Bank froze the account pending closing the account but did not tell me. The basis was that "I requested debit cards before funding an account." Now I did not request debit cards. This is something the Branch rep just did. The worst part is that since I did not know the account was frozen, my paycheck was directly deposited in the checking account. Suntrust held my money for 20 days. I could got access my paycheck. Each time I called a personal representative, they said "There is nothing I can do. We can close accounts whenever we want. We can freeze accounts whenever we want." That is a quote. There was attempt to show concern, no attempt to try to assist. I'd never made a withdrawal from the account or engaged in any activity. They just froze it and kept my paycheck for 20 days.

I opened an account in Jan 2019! My sister has owed me roughly around $5000 throughout the years. When she was finally able to pay me back it was in US postal money orders. I deposited them with Suntrust as I opened an account with them to become a long term customer. To my surprise the account was prematurely closed with no notice or letter why. They only reason I found out was because I called inquiring when I will get my card. They informed me something about “Fraud” and holding the funds for 6 months to make sure they weren’t recalled or reported stolen.

My elderly mother opened a checking, savings, money market account with SunTrust Bank online on June 9, 2019. The account(s) were fully funded. To date my mother has not received a debit card, checks or any other communication from SunTrust Bank regarding her new checking account #**, savings account #** and the essential savings account #**. Shame on SunTrust Bank, its officers, employees, agents and/or servants for taking advantage of an 82-year-old woman with a fixed income.

I called in to request 6 months of banks statements as I no longer bank here since moving out of Georgia and my account was closed. I was informed I had to send them a check for the statements and it would take 5-7 days to get them back. After 2 weeks I called again to see what the hold up was... They said they didn't receive anything BUT THE CHECK WAS DEPOSITED!!! They checked AGAIN and said, "Yes we sent it out". Fast forward 10 day I call again. I spoke to someone who said HE was going to send it out that day. Now it's been 1 week and still NOTHING. I called today 6/26/19 and she said they mailed it the 24th of June??? REALLY?? These people are so ** up... Stay away from them.

I get charged overdraft fees on transactions that are paid against my balance. I haven't overdrafted, they haven't paid the merchant for me. After the overdraft fee, I still have a positive balance in my account, but I have an overdraft fee. When I call them they'll tell me it's because a pending transaction has come in and "when" it will post it will draw my account to be negative. Yet, instead of being charged for the transaction that the bank will pay for (being the pending transaction) I'm being charged for the one that posted with a positive balance.

In my experience, Suntrust banking targets accounts with low funding and forces them into overdraft situations by processing pending transactions in whichever order will lead to an overdraft. I've overdrafted twice due to their negligence and found it highly suspect that: 1) Checking my mobile app prior to making said transactions, found no issue that would lead to an overdraft situation. And 2) Reviewing their online transaction history after the fact, found mysterious "gaps" in the accounting that could not be explained ($24.00 in the account becoming -$12.00 post $36.00 overdraft fee). I've called customer service both times and in these situations, the representative has explained how they are able to see transactions that I cannot via the website or app. Read that again: They can see what's happening with my money but are not enabling the same visibility on my end. All said, don't trust this bank. Invest your time and money elsewhere.

I have been banking with Suntrust for 30 years and lately I have noticed that they are constantly taking money out of my account. Recently I found unauthorized charges on my account, I filled out the disputed paperwork and faxed it to Suntrust requesting my money back and asked them to block the unauthorized user from helping themselves to my money again in the future. I was assured that the problem was resolved and was refunded my money. One month later the same company took more money out of my account. I immediately called Suntrust and after hours on the phone with a manager I was told the problem was fixed, but it wasn’t. Not only did Suntrust allow for unauthorized charges they charged me another stop payment charge for their error and they also took an additional 38 dollar fee out.

My husband and I opened a bank account using Suntrust. They allowed us to make an opening deposit and froze my account the next day and are now saying that my account was closed and they would mail me a check. I still haven’t seen the check. I just want our money back so we can go somewhere else. We have kids so for us to be waiting for money that is ours is unfair and please don’t open a account with them and I’m sorry I didn’t read their reviews first. This has happened to a lot of people.

The sorry Suntrust bank took every penny of my wife's check because the sorry people can't do their job and see we were scammed in our account. This is the worst bank ever. Please do not open an account with these crooks. I pray they go out of business.

Suntrust Bank closed my checking account with no explanation and no idea how long they would hold the funds in the account. They have caused a grave financial hardship for me. No one there has any answers. They can close the account. I ok not banking with a company with no customer service ethic. There are many products out there. But to not be able to answer any questions about my money that they are choosing to hold and not give me a reason why is unacceptable.

I opened up my account a few weeks ago and funds were ready the next day. I was satisfied with that part. So since the account was still brand new, I had to wait on my debit card to come. So in order for me to access my funds immediately without having to get out and make withdrawals, I transferred funds between non-Suntrust accounts. So I made a few transfers through Zelle with no issues. I paid a few bills from my new account and made maybe one or 2 withdrawals.

I tried out this bank only for about 6 weeks to find out they are not a good bank. My purchases will be pending for 3 to 4 days. Deposits would take about 2 days to be updated completely with money that was already sitting in the account and cause of this I was hit with 3 different overdraft fees. Can't wait till they taking to court just like Wells Fargo for crazy overdraft fees and I get my money back like I did with Wells Fargo. You call to complain and a foreign telemarketer picks up the phone and speaks barely English.

I had both personal and business accounts with SunTrust bank. I have close my personal account due to poor customer service and overdraft fees and today I wake up to find over $200 in overdraft fees because they put a check through before Items that were pending a week before this check and once again customer service will do nothing! This is the worst Bank I have ever dealt with, I have also had my Personal account hacked and had to go through the fraud department which took over a month to resolve. Don’t use this bank!!!!

I'm very disappointed with this bank after opening an joint account online and being approved. They unapologetically closed my account for so called rules and regulations that they apparently paid no mind to when opening my account. And in some case customer service was rude and unknowledgeable about the situation. I will never use any products from SunTrust Bank or any of its affiliates. Beware of this bank!!!

I have been a customer of SunTrust for many years. First let me say I don’t like change nor the selling of myself. I chose whom I conduct business with. I don’t like waking up one Monday morning and finding I’m not longer with the Cell phone provider I chose but with someone else that I could have picked, but didn’t. I have friends that now are with their third Bank. None of them they chose. When I chose SunTrust I thought I had chose a bank that I would be my last bank. I can’t even pronounce the name of MY new bank. I am not thrilled.

I will NEVER do business with SunTrust again. They have the worst customer service and policies for security of any bank I have ever dealt with. They made me jump through so many hoops and waste an entire day on the phone, just trying to regain access to my online account which was deactivated because I hadn't logged in a few months. The issue is still not resolved, even though the last person I spoke with assured me it was. So I called AGAIN and was told they have no record of what the last customer service person did, so I would have to start the entire process over again. The whole story is too long to type but I'm almost done paying off my loan and as soon as I am, I am done with SunTrust FOREVER and so is my family. I will make sure I tell every person I know to never use or trust Sun"Trust"...

Please never use SunTrust bank for any of your banking needs!! I opened a checking account and deposited my federal income tax check into my account. The very next day my funds were available in my account but Suntrust put a restriction on the account. I called to see what the problem was and was advised to come to the branch with 2 forms of identification. I've never had this problem with my other bank so I stepped into the branch as told and verified myself. The banker stated that my account was in closing status and a check would be mailed within 10 business days! It has now been well over a month, and now Suntrust is telling me that the IRS recalled my check.

This is the worst mobile app I've ever come across! It's meant for convenience but it's anything but even during banking hours. I use it so I don't have to get out in this crazy world but no... It seems like they do this so you will come into a branch and do business. I've also got stranded on a weekend with no funds 'cause the mobile deposit was down and automatically came back on after the cutoff time. Way to go SUNTRUST! GOING TO A CREDIT UNION WHERE THEY TRUST AND TAKE CARE OF GOOD CUSTOMERS.

I have been in this bank for about an hour, I haven't spoken to anyone and no one has spoken to me. A old employee told us it's corporate doing this. This is sad. I just opened up this account yesterday and all I need is a temporary card. I will never come Panola Rd Suntrust ever again.

I attempted to cash a check at Suntrust on Friday, as part of the transaction I was told there would be a $7.00 fee to cash a check... It was a check FROM a SunTrust account. I do not have a SunTrust account and never will if this is the way they treat customers. I could understand a small charge to cash a check if it were another bank and I did not have an account. The banking industry is moving to an impersonal interaction model with higher fees. I guess I will have to continue my search for a new banking institution. Good news SunTrust customers, there will be one less person in line the next time you have to visit a branch.

I had a company tell me I need to call them and pay them with Google play cards, my daughter and I knew something was not right so we went straight into the bank to see what was going on. The loan company was a fraud scammer. The lady at the bank was extremely kind and helpful, the man was blowing me up in the bank. I showed the lady helping me, she asked me to call them. She got on the phone with the scammer. He spoke over her. She told him to send the police to the bank. He went as far as to call me from a Pasco County Sheriff's department phone number, The man I was speaking with was foreign. The police officer that called me from Pasco County Sheriff's department had the same accent. I hung up on him and called Pasco sheriff department asap. The officer laughed. She said that happens all the time. They do not even bother with them. There are so many that's all they would be doing.

Breach of Fiduciary Duty Bloomingdale, Florida. I hope this is just the local bank, because, lord knows this incident caused a lot of trouble and extra cost as I am having to seek legal counsel. Sibling who was POA for my mom had free reign of her bank account while she was hospitalized, called in and reported “fraud “ on mom’s online bank account preventing me from paying mom’s bills. I say was POA, because mom wisened up and changed it after “losing” thousands upon thousands of dollars. Sibling is on the anti-social personality disorder spectrum and mom’s afraid of her.

Suntrust is a nightmare to deal with. They focus on Business - Employee - then their Clients in that order when Clients should always be thought of first. I opened an account after moving down to GA, thinking they would be a good bank, but nope. I went to deposit my paycheck, while direct deposit is pending, and the teller tells me "The funds will be available tomorrow, but rarely there is an extended hold. If there is a hold, call customer service to have it lifted."

I recently was in the process of selling my home and so I went to SunTrust Bank on W. Oakland Blvd in Ft. Lauderdale to make a deposit of $500.00 to keep the account active, so once we receive the money form the sale of our house it could be sent to that account. Now bear in mind, I had 3 accounts at SunTrust. 1 personal and 2 Business accounts but I closed them due to my Clients and Customers using PayPal. However, I kept my personal account. That being said, I spent time with the Manager and one other member of the branch talking and being social which was nice so there were no reason for me to be treated like a criminal or a terrorist.

$10,600 stolen off account number and Suntrust refused to repair. A company went into my account 2 years ago and took $5300. I disputed it and Suntrust was unable to retrieve the funds so they wouldn’t pay me back. They told me this merchant could never do this again. Feb 2019 the same company did the same charge. Suntrust was unable to get the funds back and made up an excuse why they aren’t paying me back. So now I am out $10,600. I’ve got perfect credit and been with the bank for roughly 8 years. I put 500k a year in my checking. I have mortgage and other products with Suntrust and they still crap on me. It’s this one guy who works there Haywood **. He is evil. If I told you the things he said and did, you would know to just stay away. My attorney has the case in court now. We shall see what trick Suntrust has up their sleeve this time. I hate this bank. Pure evil.

I’ve spent over 10 years with this bank until today. Today I woke up for the last time seeing my account overdrawn due to fraud. For the 3rd time in 2019 I’ve had fraudulent activity. It’s not from a card transaction either. It’s from my account and routing number, which I never give out. So here’s what you have to do if this happens, it’s super fun. You usually find out when you’re on your way to work with an empty tank of gas. Card declined, check mobile banking ohh negative 900$. Call the 1800 number wait on hold for 45 minutes. They freeze and delete your account, while they investigate the fraud. 10 days.

My father fell ill and behind on his payments. On various occasions over the past year he has authorized me to speak on his behalf as I was assisting in his finances. I was shooting in the dark not having a full idea what was happening. The last letter he received on May 2nd gave no dollar amount. Just requested a phone call. I fully believe they take high risk loans and set people up for failure. If you have a person (relative) willing to assist and pay the loan why do you just not take the payment? I have documented each interaction and the wild goose chase they have sent us on.

Got a check made out on Suntrust to me. When I went into cash it they told me because I didn't have an account it was going to cost me $7 to cash their check so my opinion of Suntrust must say it sucks. That way I don't have to use any other language. Then they have the audacity to try to get me to open an account that sucks too.

I've been banking with Suntrust for years so I needed an overdraft which I overdraft a lot but I always pay and I never have any issues. So I'll put the money back in there before it was time for the overdraft. I go back in there they overdraft my whole $300 that was for the bill. Gave me less than 24 hours before they overdraft me but the money was in there before that. These awesome scammer at Suntrust. I am about to lose their account and go to credit union with cheaper fees. I will never ever bank with Suntrust again. No good and I was told to leave them alone. I should have listened but now I know. When I needed them they did not come through. Any other time they taking all my money and I don't complain. Hell was Suntrust.

Suntrust Banking in Atlanta, GA. I was recently scammed by a fake Twitter account. I of course did not know this and fell head over heels in love. After my credit card was used by this scammer, I noticed a bank account number set up in my auto pay from Suntrust. I only had last 4 digits but I look up Suntrust and went straight to corp. I called the number online, I got a property mgt and asked for Corp. phone number. She gave me one and I called and asked for the FRAUD dept. She put me straight through. A man came on and I asked him his name, he said KURT. Well KURT was the name given me by the scammer to send money to, but I never did.

I opened my account online with Suntrust on a Monday. I had a deposit go in on Weds the same week. I had not received my debit card yet and the closest branch was 20 miles away. The only way I could access funds was to transfer funds using the Zelle App on bank's website to a family member who in return gave me the cash. Two days later I tried to log in the Suntrust app and I was locked out; so I had to call and have it removed. At the same time I questioned the CSR on when I should expect my debit card in the mail. He did not understand English very well and thought I was wanting to order a replacement debit card. Now why would I need a replacement when I hadn't even received my initial debit card.

I went into the Radford branch because I had a check to cash and I thought about opening an account. The lady helping me was older, seemed unwell (coughing and not able to speak well), she was finally able to tell me there was a $7 fee, I wanted to question, but she seemed like she couldn’t understand me. I waited around 10 minutes to finally get finished and I didn’t end up cashing the check. Meanwhile, while she was helping me, the other teller had already helped 3-4 people. Also, there was a very strong perfume smell around the teller line, and honestly a strong urine smell. I really did think I wanted to move my business there because of the merger with BB&T but this experience really turned me off. Maybe I’ll open an account after the merger in a different location.

When I opened my account at Suntrust I told them I did not want overdraft protection. And now they are taking my largest transactions first and then the small ones causing me to overdraft. One merchant tried getting paid 5 time and my bank cancelled the transaction each time and fund were available. They never told me about these being cancelled. Instead they set me up for a overdraft as my direct deposit was coming. It took the merchant 6 tries to get paid. Suntrust finally let a payment go through and did it so they could charge me a overdraft fee of 36 dollars even though I told them I did not want overdraft protection.

I have had ongoing claims of fraudulent activity for the past 6 months and am still sending rebuttals. I now have an attorney involved. After making a one time purchase online for $50, someone has been using my information to withdrawn money. As of today, it is over $500. Suntrust refuses to pursue this stating that since I did business one time with this vendor, they won't pursue the fraud activity. This is the most ridiculous thing I've ever heard. Someone is using my information to steal my money and they won't do anything to help recover it. Even after closing my debit and getting a new one, they still allow transactions to go thru. I have closed my account and it is now being handled by my attorney. DO NOT DO BUSINESS WITH SUNTRUST!

Company makes bold promises and when it was time to deliver they ignored me. Stay away from this bank. They will try to rip you off. They ran my credit. I have excellent scores and they base their decision on one negative from 7 years ago to give me they highest interest possible...double than what the market offers. It's absolutely scummy.

I have had a account with Suntrust for the past 4 months with a direct deposit going to my savings no problems. I didn't have any negative balances, overdrafts, or anything. I opened a checking account with them a month ago. Deposited money in it no problems. So on my payday I was not able to get into my account. Called customer service. They told me my account is under investigation and I was like why?

I opened an account with Suntrust online prior to moving. Well, someone had hacked into my checking account and tried to cash a phony cashier's check. Suntrust then closed my account without letting know what had happened. When I tried to get my money I was told it would be mailed to me. They’re acting like I’m the bad guy not the victim. Then when I asked for a copy of the closure letter they said they couldn’t do that. What a joke of a bank.

CAUTION! The people who handle your credit card transactions don't know what they are doing. I waited on the phone 2 times for over an hour because they couldn't figure out what they were doing. I received my monthly statement showing a minimum payment due with an additional amount for a late fee. I contacted them & was told it was their error which they would fix. I was told to pay my minimum payment & they would adjust the balance of my account & correct the minimum payment. They warned me that this adjustment might not get done until the next day which might generate a late fee due to new statement processing. They reassured me that they would make sure this generated late fee would be reversed.

I applied for a mortgage and had the worst experience with the fraud department calling and asking if my children lived with me because their records showed them at my address; and if they did, I could not refinance my home unless I did so as an investment property. These are adult children with their own homes. In the end they tried to get me to agree that no one else would live in my home for a year... That's when I put a stop to the whole process and used another company. When did having your children appearing at your address in any public record in the mortgage application process become a crime? ONLY AT SUNTRUST!!! What a nightmare!!

I don't like how this company take my money. I have a right to spend my money when I want to and how I want. You guy take 6 dollars from my account every time I use my card. Not happy at all. I don't work for people just to be taking my money just because they feel like it or because I use my money when I want to. I will be closing down my account.

I am going to be taking them to small claims because the bank withdrew two payments without express authorization AND they will not allow me to withdraw my banking information from the website. FRAUD! While traveling in Germany, knowing I was there, I had called, they stopped my card and I was stranded without phone service. This bank is a Mickey Mouse bank and they really have no business doing banking!

My checking account was opened for less than 60 days. I deposited my tax refund check via the ATM. The check cleared the next day but unfortunately 3 days later I attempted to log in to my account to check my balance as my payroll deposit had posted and realized that I no longer had access. I contact customer service and was advised that my account was frozen and will be closed. They stated that I would receive a letter in the mail detailing the reason why and will receive a check for the balance of the funds in the account within 7-10 days. $4,167.27 of my funds has been held hostage since March 5, 2019.

This bank is the worst bank I have ever had. They closed my account on my saying there was fraudulent activity on my account. In which there was not. It was me transferring money to my other bank that has my business account. They took almost 2500 from me and will not return it. They said they have the right to withhold it indefinitely. Then I had told the bank they stole money from a disabled veteran and they didn't care. I am so upset over the behavior of this bank. Please do not use this bank.

From bad to worse! I left my previous bank due to a Zelle mistake and them taking money unauthorized out of a 7 year old's account. They fixed it but I felt the need to still switch. I found WORSE instead of better! Food tubie is a person that can’t eat by mouth and uses a feeding tube in their stomach to eat liquids only. All of my food has to be ordered and I have been doing this for years so I know what I’m doing. My first transaction with my new bank Suntrust was a disaster. I ordered my box of liquid food as usual and I had -$33 on my both my checking accounts and savings due to overdraft protection. I called and they tried to tell me that I ordered 2 boxes instead of 1. I called the medical company I order from for 3 years now and they said that I ordered my usual 1 box and the bank took the money out when they authorized me using a new card. Then when the company shipped it, the bank charged me again!

I read three reviews in a row about how Suntrust closes accounts for no reason. I called and told them that if they do that to me, it would turn my life upside down. They clearly stated: "We do give a reason. Such as having too many 'bounced' items, negative balance for too long, etc." I also know that if the address gets changed, and the bank is not notified, problems will arise. Trying to deposit a cashier's check from a work-at-home scam will get the account closed. Also having a judgement against you could possibly close an account. Ex: cable bill went to collections and collections sued the customer. And having another checking account in that is in bad standing with ChexSystems would do it.

Wednesday April 10, 2019, I went to try and take some money out the ATM and the transaction was declined. Knowing I had over $2000 in my account I logged into the mobile app only to that my Checking account was no longer listed. I ran into the bank and sat down with one of the bankers to try and figure what was happening, they were unable to give any information, all they could see on my account was Account Frozen/No Debit/Do not reissue. So I was told to call their fraud department.

I would advise before you open an account with SunTrust Bank. I've had a good standing account with them for two years. All of a sudden one week ago they froze my account has been frozen for one week will be closed next week April 15th. No response. No information. No nothing. Just closing it for bank regulations. I have come across five other people who bank with SunTrust who have also had accounts closed in the last week with SunTrust. They have now frozen all of my funds from my savings account and my checking account. I usually don't do this but I would definitely look into another bank before you open a bank with SunTrust.

Opened account. Did a mobile deposit. $60. Nothing outrageous. Next day tried to check acct. Restricted. Call customer service. So I did. SunTrust decided to "end the relationship." No reason given. The check I deposited cleared, but told I'd receive a letter and check in 7-10 business days. Shady business practice. Do NOT USE THIS RIDICULOUS EXCUSE FOR A BANK.

The ATM machines are always down in our area. I tell them to refund my out of network ATM fees because they cannot maintain their machines accurately. No luck, the app for banking is always down daily and the website. Mobile deposit doesn't work and the bankers cannot see mobile deposit is pending until they post to your account. The bank orders the transactions and creates made up charges. I have once had an unauthorized charge to my account it never posted went into pending. They overdrafted my account for it and refused to do anything about it. They said they had to charge overdrafts to the account because it was a pending item well then they let the unauthorized charge through when I asked for a stop payment and they charged another overdraft again.

I've had an account at Suntrust for 45 years - I also had a shared account with my mother when I was taking care of her. I also had a business account for 29 years. Recently they closed my business account without my permission. The postcard I received in the mail said closed due to inactivity or zero balance -neither of which were true. I called the central office. They apparently had sent me a letter that they needed more info stating I was the owner of my company. I hadn't received one of these notices in all my years banking with them. I did not receive the letter. The terms were if they did not hear back from me within a month (so I was told by the agent on the phone) that my business account would be closed. I was outraged!

Found 16 transaction on my Suntrust check card after traveling to London on business a few weeks back and upon my return I found ~$9k of unauthorized transactions on my debit card. And being a check card, the funds were immediately pulled from the account. I contacted the bank first and they took 13 days to response and did nothing about the fact that all the charges came from the same merchant. They canceled my card and left me stranded in Nashville TN with no means to pay for anything. Didn't care, wasn't their problem even though they let the vendor do 16 transaction without first checking to see if these charges were approved.

Suntrust refused to accept a certified bankers check from another institution so a house loan fell through and I lost over $2000.00 in fees I had paid. Zero customer service, zero caring about the 'little' accounts who are just trying to get by. I was warned not to bank with them, I guess I should have listened.

Whatever you do, do your research on any bank before you put your money in Suntrust. Sun-trust is not up to date with the technology most banks have and it's ridiculous the fees they charge. I opened up a business account recommended by this bank and I also received a card machine for my kinda business and within 3 months of owning an account with them, they have charged me over 1000.00 in fees for a card machine I haven't even used. Most of my customers been paying cash or check and somehow, Sun-trust allowed for their partner with the credit card machine to process charges on my account every 2 days for a service I haven't even used.

My Phone was hacked and my information stolen recently, including the login to my Suntrust account app. I called Suntrust customer service. They locked my online account right away. But everything else about the experience has been a disaster. Suntrust parters with "Zelle" for P2P money transfers. The thieves used "Zelle" to clean out my account in under five minutes. I'd never even heard of "Zelle" until now. Why was it enabled on my account without my knowledge or approval? I called into Customer service, and I'm talking to a poor lady who can barely speak English. I'm trying to explain phone "Porting" hack to non-native English speaker with just a basic comprehension of English. So I'm bounced back and forth between agent and supervisor; trying to get them to understand they need to remove my compromised phone number and email address from my account.

I've been with this bank for 9 years. This month I had to overdraft due to some unexpected expenses. I don't have overdraft protection so I got the overdraft fee which I knew about but to keep charging me every 5 days for extending overdraft fee?? Then they returned my insurance which automatically comes out every month. Charge me a overdraft fee and a return fee?? When I called the the bank had nothing to say about the return or the 2 different charges for it so now I have no insurance but fees that cost more than the insurance payment. I'm a single mom of 3 kids. I only get paid once a month. I've got more fees than transactions. These people are dirty. I'm switching banks first thing in the morning. I wish I had read these reviews before I let them keep overcharging me. I'm also calling my lawyer to deal with these people.

Suntrust Data Breach Class Action Lawsuit from last year April 2018. I'm a customer from 1/2015 till yesterday. Just drive 7 hours and 30 minutes to close my accounts… The closest location is in Tennessee (move from Florida to Chicago). Suntrust froze my account and Login and customer service tell me ”I’m sorry. Can’t provide any information to you. You need to visit branch…” Ending driving 8 hours to take my money out and still waiting for $4000. Investigation in progress for 10 days. Take a DAY OFF to drive and wasting my time with Suntrust bank. Ask For transfer my acids to external Chase account (we need to send a text message to verify your identity BIG BS. Can you receiving text messages on this phone number **… We can’t verify the identity. You need to visit branch).

To sum it up... The people in the reviews are right. This bank is very fraudulent. I am experiencing it currently. The CEO needs to step in and do something about what people are experiencing. You can tell these reviews don't get looked over. This bank is very corrupt. There is corruption within the whole system. Some of these people been there for years... Years!! 20+. I'm going to go beyond and above to make sure you guys stop with the fraudulent and make sure people get compensated if need be... The things you guys are doing isn't right at all. Morally and soulfully!!

I recently moved to Florida for a new job and wanted a large bank to manage my money. Suntrust has been nothing but unfriendly and unprofessional from the start. They offered me $500 to open an account and once I did, the requirements for the $500 changed and now they are willing to offer me $250. That is not as important to me as the poor customer service I have received to date. I have had to repeatedly ask about maintenance fees and what will be charged on my accounts and still cannot get a straight answer from them. I am looking into other banks to move my money because I am not comfortable with Suntrust's responses to my inquiries. Maybe they're an okay bank, but my instincts are telling me to take my money and RUN!

10/30/18 the fraud department calls to ask if I was charging 2178 on my account, I immediately go to the branch manager Darren **, who reports to fraud. No I didn't authorize this account, he cut up my card and had a new one issued. 11/16/18 on the old account Suntrust put through the same fraud amount on the old card number. Cutting up the card and reporting fraud doesn't matter. They have the option to charge anything anytime they want and there is nothing you can do about it!! I sued in small claims and lost, they had an attorney. I was on my own. But the judge just told Suntrust, yup you can charge anything you want on a closed fraud reported account and there is nothing you can do about it but bend over and pay up. If you bank with Suntrust/BBT expect to be robbed.

I would like to express my concern regarding the Woodstock 9863 Hwy 92 branch, Woodstock GA and possible discrimination and racial profiling. I have been a Suntrust Customer since 2007, and have recently moved to GA from Washington D.C. On 3/9/3019 I went to the Woodstock Branch as a result of my home Contractor calling me stating that a personal check I wrote him could not be cashed and that branch manager ** told him to contact me. I then called the branch in order to get clarification of the issue and after verification of my account I was told my check could not be cashed as I needed to resign a signature card and update my Suntrust profile. Knowing that this was not a usual protocol I proceeded to the branch.

I will make sure to never bank with Suntrust again, and make sure our businesses do not ever open accounts with them. I had been with Suntrust for years, but unfortunately had to leave last week. I put the remaining balance in my account towards the Suntrust Credit Card payment I had, and immediately requested my account be closed and to ensure no other withdraws were possible. They told me once the last pending transaction cleared it would close. A week later I find the account changed back to open, with 3 overdraft fees (two small pending transactions auto-drew for around $30. Overdraft fees on both plus an extended overdraft fee because I assumed the account closed and didn't check, brought this up to $130 in overdraft).

After numerous calls and paperwork faxed to Suntrust they never helped me in refunding money on a claim of an order I placed and never received the product, as well as another time that I ordered food and I never received it. And I called that moment it happened. They said I had to wait for the payment to be posted because it was pending. After it was posted I called again, filled everything out and reached out numerous times and never got any help with getting my money back. Now money was taken out of my account and it was refunded right away but once again Suntrust says that I have to wait till it's posted and that they were not going to charge me an overdraft fee. And the following day I check my account and they charged me the fee. This time the amount is way more than the last time and I am extremely upset that they have never helped me in the time of need. As soon as I can get this issue resolved I am switching to another bank.

Have been a customer for many years. Recently, my location of choice closed and reopened with ludicrously short hours, closing as early as 4 p.m. Abandoning that location and in search of another, the next alleged location I attended had no tellers, only some machine and an atm. As we all have to pay banking fees now thanks to our Democratic politicians, I at least expect to be able to use my bank when I go there. Fix it.

It is really ridiculous in this the "age of technology" that Suntrust cannot figure out these online banking issues. Every month I have to call to reset my password to make a payment. Do they want the money or not? IT is extremely inconvenient to have to wait to connect to a "live" person and then spend time explaining the issue, get the account back online ONLY TO HAVE TO DO THE SAME THING AGAIN THE FOLLOWING MONTH. Very poor service and we are switching to another company. We NEVER have this issue with USAA.

Our bank account was also closed without reason and said we would get written letter and check as to why... Need formula and diapers for baby and food for family. Still no check!!! We went in to branch and called several times and have gotten nowhere! ZERO stars. DONT BANK HERE!

Worst ever. On 1/14/19 I had an ACH debit on my savings account for $2,000.00. Thankfully I caught it in time before it posted to my account. I went into the branch opened a new savings account and requested that NO ACH debit or credits be allowed on this savings account. On 2/25/19 again my new savings account has hit again with an ACH debit for $4,999.99. This time it posted to my account and funds were taken. How could this happen again. I have a case # and also a police report #. This better be resolved. ASAP. Negative publicity goes a long way. I was assured this wouldn't happen again and it did. Where is the customer service and how am I supposed to feel safe with you as my financial institution. Once my money is returned I am taking my business elsewhere. Sad I have been with SunTrust for 17 years. This is unacceptable!

I opened a new SunTrust checking account, and was initiating a transfer of funds from another bank I bank with depositing a check under my name into a account in my name. Not even a full month later from the day I opened a account I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following day at which point I called Suntrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to "violation of Suntrust rules/regulations", and that my initial deposit was being returned to me in the form of a paper check, ridiculousness!!

Our mortgage loan was sold to this sorry excuse for a bank. I have made three payments now and have yet to be able to do so online as the service is always "temporarily unavailable." Ideally, I would like to set up a recurring payment each month so that I don't have to mess with it and never pay late. Seems like something that Suntrust should want to help me be able to do. Instead, I call them up every month when the payment is due, spend several hours working with a representative to try to figure out why I can't submit my payment and then ultimately end up paying over the phone. I really I had a say in which bank held my mortgage. I am praying that it will be sold again but to a bank that actually has online banking that works. I will say that all of the reps that I've worked with have been pleasant, but none have been able to resolve the issue. I don't have time for this crap every month.

I just want to talk to someone in the USA regarding fraudulent activity, four different numbers, each a 20 plus minute wait and I end back with someone in the Philippines that talks fast, with accent and bad connection. Why oh why do I have to have someone offshore handling my account in the US. Can’t they hire enough help in our own country, or are they just looking for cheap labor. Go to the bank, complain and they say they can’t even check on fraudulent activity because they are not trained and it is too time consuming. So much for customers care and appreciation.

I have tried to get a auto loan through them with an older vehicle, and the experience that I have with them they never say why it was declined. And the ** service with them and the ** service with live stream. I DON'T RECOMMEND ANYONE TO THEM. THEY ARE HORRIBLE and I WILL NEVER GO BACK TO THEM.

I have been a Suntrust customer for many years. And for many years I have considered closing my accounts with them. I just cannot believe that every time I try to reach customer service with an issue that I can't handle via the automated services, that the wait time is RIDICULOUSLY LONG - 15-25 minutes, and that's after you have spent several minutes rolling through all of their prompts. I am not a big account so I know they don't care, but it is enough for me to make the change now. I have other accounts with smaller institutions which do a much better job of phone support. GOODBYE SUNTRUST!

Online banking is fine. Credit card service is poor. Pay my bill on time every month. Had one discrepancy with a transaction, and would not give any lenience. Credit score is excellent. Had a fraudulent account issue, and waited 1 hour and 20 minutes before I hung up. Initially, it automated to have a 25 minute wait, which is still too long. There was no option for a callback, when your turn came up. I used the chat box, whom stated "Sorry, but you have to wait. You are not able to start claim process online." Going into bank is also a joke. I know they were just bought out by BB&T. Hopefully they read these reviews, and do a better job.

I have been with the company for a while now and I notice that they have issues keeping up with customers' balances over the weekend, they have put my account into negative like two different times only because their accounting department is inaccurate. No one is perfect but, I always transfer the money before purchases so I don't understand how can this mistake keep happening. I am frustrated and I am strongly considering a new bank. Always pay attention to your funds daily and watch how they will screw your balance up on the weekend because that is how they charge those overdraft fees even when you had enough money in there. It is wrong and something needs to be done.

The service with my local branches in VA has been good. Now that Suntrust & BBT are merging, I am a little troubled. I am going to the local branch today to iron out the future banking with them may or may not do banking, I will know soon.

On 11/21/18 had a vehicle to hit my home and Suntrust is my mortgage company of my home. Had to file claim to my homeowners insurance State Farm due to car insurance company would have took longer to get my home repaired. My insurance company gave my check to me so I could have my home repaired. I have submitted my check to Suntrust bank to the property damage department and I have scan so many documents to them from the contractor and always an excuse to get my funds released to have the repairs on my house finished.

I opened a new SunTrust checking account online on Saturday, and initiated a transfer of the funds necessary to avoid any fees. By Sunday, I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following Wednesday (today), at which point I called SunTrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to "violation of SunTrust rules/regulations", and that my initial deposit was being returned to me in the form of a paper check (I made an electronic transfer to fund the account).

Tried to log into my account, wrote down passcode. Told me invalid, after 3 attempts got locked out. Called #. Girl tried to help me. Still kept telling me invalid passcode. This is ridiculous. Was on the phone 50 minutes with girl trying to help me to no avail. Now I cannot get in my account, she told me to go to branch. I'm 7 miles to nearest branch. Do not have a car and elderly, corporate office you stink with your dumb decisions, the dumber you are the higher you climb, make it harder on customers and your representative. We would not recommend SunTrust bank.

I received an escrow analysis stating I am having a shortage of $1700. I have an email from last year when I told them I was changing insurance companies, the company name and amount. I was issued a refund check from my escrow account last year. I didn’t receive it. When I noticed a $150 dollar payment on my account, I called and that is when I learned about the refund. It had been 6 months and they applied it to my loan. Not once was a shortage mentioned. I called today to see why my escrow was short... They paid not only the $750 in January I told them about, they paid my old company, $1100 on February 14! Two insurance payments in 2 weeks! I am left to deal with this. Claudette in their insurance department told me there are no safeguards to avoid this problem. They pay whatever bills arrive. Their old website was difficult to navigate. The new one is easier but that doesn’t help at this point!

My account was hacked into on Jan 30. I reported this and now my monthly check is frozen. I have no food, can't pay my rent and no one in this institution will go beyond the I'm sorry status. I'm seeking legal action for the trauma caused by the actions of this bank.

Opened two accounts on the 25th of January. Started receiving mail and emails confirming the new accounts and created online login ID. The 1st of February I received mail containing the four-digit PIN for my soon to arrive debit card. The 2nd of February I received an Account Closure Notice, stating that they had received my request to close the accounts. Called the website provided 1-800 number to no avail. Told me to wait until Monday when they can contact the Internal Fraud Department, as customers are not authorized to speak to them directly.

We had Suntrust for a few weeks, they seemed great and helpful. We let them know that my husband was going to have 2-3 rather large deposits from his Social Security back pay. The first check we received was a cashier's check from BB & T, approx. $9,600. We were told the funds would be available the next day. I checked our balance the next morning at 6:30 am and the funds were available. Around 8:00 am we went to an ATM and gas station and neither of our debit cards would work, I also could not get logged into our online account.

Apparently there is a new website that you are suppose to visit to pay your mortgage. When I went to the Suntrust mortgage website to login and pay my house bill it just kept saying invalid and I was unable to login like my information was incorrect. Like there was no re-direction anywhere saying "we have a new website or please go here now". Nothing. I mean it's only my house bill so it's not that important right? Just evict me. It's no big deal. Build an entire NEW website but don't have tech spend 3 minutes notifying people paying their house bills that they need to go somewhere else to pay. Make the transition so vague that you have to make your million customers think they are entering their information wrong.

Suntrust has closed my account after 4 years of being a customer because of a large disbursement from Amazon. I have sold on Amazon for 4 years and have always got my payments sent to Suntrust. I have never had any issue. For some reason they didn’t like the deposit that transferred via ACH, so they closed my account, turned off my debit card, froze my savings account and are holding nearly all of my money. They closed the account in December and informed me I would get my money mailed to me in a check in 10 days. I called back last week and was told that I wouldn’t be able to possibly get my money until May. No one can tell me why or why the date changed. I am a mother of 4 and run my own business, so not having access to the money I worked so hard for during the Christmas season is devastating. This bank should be penalized for killing people’s livelihood. I am seeking legal counsel.

Suntrust canceled the new card I ordered after two days of use. The agent who I can barely understand said it was flagged as lost or stolen when I clearly indicated I just want to request a new card because the current one was falling apart after only 6 months. It's so annoying when you have a 2-minute conversation turn into a 30-minute one just to try to order a new card with the same information minus a few details and they still get it wrong. So frustrated with the terrible customer service.

My home was flooded in Hurricane Michael. I received the insurance check for repairs quickly. I went to the only branch open after the storm and was told the check had to be sent to corporate for signature of a bank official. The teller stated they would FedEx it as a courtesy. It would be returned within 5-7 days. They deposited MY check into their bank and as of today I was told for the 3rd time the check would be sent out next week. I’ve spoken to someone at the bank every other day since 12/6/18 and I still don’t have the money. I’ve faxed, uploaded, etc. document after document. Each time I’ve gotten some ridiculous reason as to why they are holding my money.

I called Suntrust back at the end of December 2018 to request a new debit card since my current card was getting ready to expire in January 2019, the rep that I spoke with told me that I had enough time and my current wouldn’t expire until the end of January, he informed me that I would be receiving a new debit card around mid-January. Fast forward to mid-January I never received a card so I called Suntrust back only to be told by the rep that a card was sent out on December 1, 2018... My issue at this point is if a card was sent out at the beginning of December why did your rep not inform me of this when I called at the end of December?

I've been calling Suntrust auto loans for a week now. They keep promising to send me payment history from one year ago. They keep stating they're going to send messages to corporate but corporate is not doing anything and there is no number to reach them.

I recently could not access my mobile banking due to some technical issues on Suntrust side. This was after depositing some money into my account from another bank account... (which later I found out did not go through cause their system was down) but I then used my card for Lyft rides of not more than $9 each. Suntrust charged me a whopping $396 worth of overdraft fees! I was obviously using my card for Lyft thinking my deposit went through and was notified yesterday that my account is in arrears! Now I called in to inform them of this and ask to reverse the fees and they say they can only give me a lousy $36! I've filed a complaint and still waiting to hear back! The guy on the line was absolutely no help! AVOID THIS BANK IF YOU CAN!

I have been informed a YEAR after my deceased mother’s estate was opened that no one at SunTrust can speak with me until I submit a document in order to be named Successor in Interest. I live in North Carolina and my state does not produce the document they have asked for and never will. In the meantime they have referred my mother’s home, which is listed for sale and has a potential buyer, for FORECLOSURE! I cannot speak to anyone in Loss Mitigation because I cannot produce a document that will never exist. Did I mention that I admit my frustration and who would not be if they found out right out of the blue that they will have to jump through hoops to save their mother’s estate?!?!

I have been with them since Citizens Bank of MD in 1992 and it has progressively gotten worse. You have to talk to ten different people and get ten different answers. Customer service is completely horrible.

Every time I have tried to access my account information in the last two months, it says the username or password I used last time does not match their records. When I go to the "forgot my password" process (actually, I did not forget my username or password, SunTrust forgot them), I make changes, and they don't work either. I tried calling the 800 number, but they don't work on weekends (neither does their online portal, apparently). When I finally get through to them, I will change my access back to paper.

Poor customer service at branch and on phone. Charge fees for everything. Locked me out of my business debit account so I’m unable to buy supplies for my business. Been 2 days trying to get it taken care of. I’m looking forward to closing account and going to another bank. Will never recommend this bank to anyone.

I have been with them for 3 years in July. I didn't have any issues until tonight. About a year ago my bf car got repossessed. He had the receipts and everything but SunTrust had no record so they took it. I told him there was no way that had happened because they would of called because I thought highly of this bank. Well tonight. TONIGHT! My car got taken. I got no call to let me know I was past due. I got nothing in the mail. I was aware of a few months back I missed a payment but I've been paying every months since then. I have been paying extra to make up for the missed payment. I can't check my app because they took my loan off of my app!!! Very very upset with the way they run thing. SIDE NOTE: IN Titusville Florida I was told while trying to pay my car payment while on vacation that my military active duty I.D was a fake. Just very poor customer service.

Suntrust Bank is the worst bank I have ever dealt with! I have never had such an inconsistent hold policy and the least amount of access to my money as I do with this bank. They don’t care if you have kids or bills... Your money is on hold until they say otherwise. I deposited a money order and they held it for 13 days! I even brought them the receipt to show proof of purchase and they wouldn’t even look at it. Every single check we deposit is held for 1-3 days. Regardless of the amount. Higher amounts are longer. Very sketchy! We are in the process of moving banks. But I don’t recommend even wasting your time at this bank.

Since they moved to this new location, they have been really slow and flat out ridiculous. Today, I went through the drive up window to cash 3 checks and pull some money out of my account. I put my checks and debit card in the container (they’ve swapped over to a new system that doesn’t require deposit sheets). I sent it over and waited 10 minutes without any response, not even a “We will be with you in just a minute.” Two cars had pulled into the bay behind me right after I pulled in, meaning they were waiting just as long as I was. I pushed the call button in hopes that they were busy and had forgotten about me. I waited another 10 minutes without any response at all before getting very angry and pushing the call button several times in a row trying to get some sort of response.

Had a check washing incident over a month a go to the tune of $5000. The Suntrust people actually cashed the two checks. It was reported immediately. They still have not refunded our money. Have kept us on hold for hours at a time with no answers. We had to open a new account when our old account only required a minimum of $3000 for free checking, and now we need $10,000 for free checking. Way to punish us. Closing account when this is settled. Been there for 25 years and have had millions go through there. Screw you.

Awful! Absolutely awful! Opened a new account with them in November and am closing the account. Poor customer service, calling customer support for anything in regards to anything on your account takes hours for something simple. Anytime I would call in I would say I would have an approximate wait time of 24-35 minutes. Then upon speaking to someone else, I would be transferred over to another department and have to wait another 35-45 minutes. Their app is useless and outdated. Customer support and bank tellers are awful. Poor customer service. I would recommend you look somewhere else!

Opened a joint account for the purpose of depositing a check written to both of us. I couldn't use the check to open the account, so I used a debit card from another account. It took THREE days for that debit card transfer to be made available. My other bank does everything instantly so I know it wasn't their fault, but Suntrust initially tried blaming my other bank. When I informed them that it was a debit card transaction and that my other bank does everything immediately (on top of the fact that the money was already immediately removed from my other account), they changed their tune and told me that it takes three to five business days for an account to be verified.

I have been banking with Suntrust since 2013. From start to NOW FINISH, has by far been the WORST banking experience ever. One of the many occurrences happened recently when I was contacted by their fraud department on Dec 15th, due to suspicious activity on my account. I confirmed that the activity was fraudulent. “Supposedly” there was stop placed on the card and another card was issued avoiding any future transactions to be processed. Here we are today, still no new card AND an approved transaction that was previously confirmed fraudulent over 2 weeks ago for 1,500.00 leaving my account a negative 300.00, processed on the same card and by the same merchant that attempted to process it previously and no one is able to explain HOW, and or WHY?

I just can't believe I've been with this bank for over 15 years. I don't even know why they offer an online service if it's ALWAYS unavailable. I mean ALWAYS. Such garbage, you can't even look at your accounts at will. New year, new bank. I'm switching ASAP.

I opened a checking account with a certified postal money order and then 3 days later I was told my account was closed and my water funds is left would be mailed to me. I don’t understand why the account was closed. No one gave me any details whatsoever.

SunTrust is by far the worst bank I've ever dealt with. I recently got an overdraft fee in my account yet my balance is positive. Customer representative couldn't even explain how the math works. Only kept repeating about current and available balance. This isn't the first time they've tried to get over on me. All they do is try to prey on people instead of helping them quote "build Financial confidence". I never have confidence when dealing with SunTrust as they keep me on edge about what transactions will be shown and how they are placed. I have even had transactions not show on my records that I knew were there leaving me blind to the actual amount of funds in the account. Nobody should ever bank with these people. I will be closing account NOW!!!

I was a Suntrust customer for two years, mostly without issues but that all changed suddenly Dec 23rd, 2018. I was buying Christmas gifts when my debit card was denied at the register with my 4th purchase. I immediately called the Suntrust Fraud line to verify my identity and transactions. They turned the card back on. I went back into Walmart and was declined immediately again. I called the fraud dept again and they assured me the card should work but it didn't. So I requested an ATM increase so I could buy my gifts in cash.

I wish there was a zero star option because that's what I would choose. So on Wednesday the 19th at 8:16PM I get a notification that there might be fraudulent activity on my account. So I immediately call them and verify all my information and they said they would put in a claim. Ok first off since it just happened they should of voided the payment. SO they basically drained my account leaving me with $43 while they "investigate". It’s been two days and they have done nothing at all! So basically they expect me to do all the work, so what do their "investigators" actually do? Nothing apparently. So I'm left with $43 dollars for ten days. They didn't seem to care or offer any advice or assistance. Once I get my money back I'm changing banks ASAP. I have even spoke with the manager over the fraud department he was no help either!

I have been banking with Suntrust for over 20 years. I used to go into the bank two or three times each week to do my banking, seeing the same people every time. Now, they are closing several location and moving the employees around so when you go to the bank there is someone new every time. In the last year they have cut back their hours of operation, opening later and closing earlier. The employees now have no common sense. The other day I took a check and wanted to cash, a check written on a Suntrust account and I have been a customer for over twenty years with a large balance in the account, producing little or no interest.

I had my account with SunTrust for almost a year and suddenly they closed it without any previous notice holding over $2300. When I called them, they said that they do not have to notify me because when I opened the account I signed the papers of rules and policy and that is stated in those papers. The representative on the phone told me that they will close my account after 5 days of no transaction, and I will receive the funds in a cashier check approximately 15 days after the closure.

I wish I had read reviews before I opened an account. There are several people experiencing the same problems I have with this institution. Holding my money hostage! I have direct deposit and have been a customer for more than 4 years, they close my account and did not tell me but still collecting my direct deposit. They don't seem to care that people work hard for their money. No text, no email, no call telling me they are closing my account. My account is frozen I can't go online to see where my money is... Can they just do this?

We had a fire in our house in August. The insurance company sent us a large check that needed to be endorsed by me and by the bank that services my mortgage (Suntrust). They are the ones holding the check now. From the beginning they have not been straight or honest with me about the next steps. Every time I call them they have a new reason why they can't send me the check. I think all they want to do is hold on to my check so they can invest it and make money.

Have had my account for a few years and have never had any problems. Opened an account for my minor son (who is now an adult) so our accounts were "connected". He experienced fraud activity on his account this past weekend, due to his debit card being lost or stolen and immediately called to file a case. After trying to use my own debit card and having it be declined, I immediately logged into mobile banking only to see that $400 had been fraudulently withdrawn from my account using the debit card that belonged to my son! Of course I immediately called Suntrust to report this and a case was opened for me as well. I went into a branch the very next day to discuss this whole issue with the Branch Manager and see if I could get some answers/resolution. I also had 2 checks to be deposited and I was afraid to deposit them but was told it was "Fine" and to go ahead and do so.

Bought a car from their customer on 10/6/2018. Was told that they will mail the title from 10 to 12 business days. On 10/29/2018, the title has not arrived so I called the bank to inquire. The rep asked for the 17 digit account number which I could not provide and which they asked me to get it from the seller. The next day I called again and gave them the account number.

Every time I try to check my online banking account, I am met with a request to enter a one-time passcode to be allowed access... This is supposedly a security feature to fight against fraud, but all it does is make it so you cannot ever use online banking because it takes up to 30 minutes to receive the passcode, and by then it is no longer valid. If you try this more than once, the system locks you out, again supposedly for 'account security reasons', and you are now left with trying to do the impossible, and actually reach someone at customer support, or the local branch.

The branch manager was in my face, I said at least three times to please leave me alone, and then a woman put her hand on the manager and actually pushed her out of my face. I was talking to the woman in line and told her this was the worst run branch, then the manager came and proved it. I'm sure there is lobby video and the bank should access it. This happened to me on Friday at around 10 am.

My mother passed away in early October. The end of October I went into the Bank to close a small IRA that my mother had. I was told that there was no Beneficiary set up on the account. I knew there was as my mother and I opened the account together 5 1/2 years earlier. The customer service person Allison told me that I would have to hire an attorney and file it with the courts to get it. I left the bank and called my attorney in which he started immediately. I went home and searched all my files and lo and behold I found the Beneficiary Form that SunTrust and I signed 5 1/2 year earlier. SunTrust almost cost me money to hire an attorney and file all the appropriate papers to open an estate.

Terrible customer service. I opened a account through Suntrust. Waited 24 hours to be able to be allowed to mobile deposit. I made a mobile deposit then had to wait 24 hours for it to clear. Which was fine. I knew that beforehand. Well I waited the 24 hours. Went online to check if the money has posted but instead I had been restricted from entering my account. I called waited one hour before talking to someone. All they told me was fraud and we can close the account whenever we please. I insisted on my money and they told me the best they can do is send a check back to me from their bank which wont be shipped out for another 14 days on the good side of things. When I demanded for an explanation all I was told was "Let me repeat Suntrust can close an account down whenever they want to".

My account is frozen and no one will provide a reason why. They are holding my money hostage for a month. I can't pay my bills and I will become homeless. I can't believe this is legal. My experience is very similar to the reviews on this site.

Opened an account with Suntrust Bank in July. I am not a prize account holder, but with my direct deposit the bank always get their fees. I deposited a 3rd party check for $5000 on the 19th of November, I was told they would put a hold on it until the 19th, which turned into the 22nd. Check the bank, and money is there. I used my card twice earlier in the day, then go to Brown Thursday to take advantage of sales at Wal-Mart. Card declined 3 times, the 4th attempt it went thru. The next day I go to their branch in Macon to withdraw cash.

I opened a Suntrust account approximately 2 months ago and it has been nothing but hell. I am a victim of an employment scam, and as soon as I was aware I notified the branch. My account was frozen, and I was told it would be for 15 days. Today I called, and was told it will be another week. I have not been able to touch any of my money for almost a month now, and cannot pay my bills. I additionally have a credit card with them, and called the customer service line due to the card being declined, with available funds on it. Customer service refused to give me information and said I have to go into a branch about this issue. I Have never been treated so poorly by an establishment, and will tell everyone and anyone I know about my poor experiences. DO NOT BANK HERE!!!

Suntrust bought my mortgage and I am very unhappy with their online banking services. I set up to have my payments deducted from my primary bank account. It didn't work. When I went online to try and see the problem, I couldn't see any details of the external payment such as the date it was set up to withdraw. I couldn't identify why it didn't work. The tech on the phone was less than helpful. My dog could troubleshoot better.

SunTrust took over my mortgage. They have been nothing but disorganized troubles. They keep getting payments wrong. They deleted my online profile when they migrated mortgage loans to online banking. They are all about profit and not serving their customers. I hate this company.

I created an account with Suntrust 2 weeks ago. When I received my debit card in the mail I notice that my name was spelled incorrectly. I then called the number on the back of the card just to be told I would have to go back in the branch to get it fixed. I went to the branch to correct my name, the guy who assisted me said that everything was fixed. I go to set up my online banking and my name is still spelled incorrectly!!! I then call customer service again and finally got to someone just to be told that the people that I would need to speak to are experiencing high volume of calls and had I was on the phone for 37 minutes and all she said was that she would be able to put in a request and it will take up to 2 business days. I've been trying to get this resolved for 2 hours now.

I opened an account with SunTrust three weeks ago. My account was closed and frozen by their Internal Investigation department. Now I don't know when I will get my funds back and nobody can tell me what's the reason for account closure. This is a horrible company with a bunch of inept people working for them. I've never had a bank close my account and not to even give a reason. They are a corrupt Institution and I hope they go under really soon.

Suntrust is one of the worst banks. I’d give it no stars if I could. I filed a fraud claim October 2nd & they stated they canceled my debit card & issued a new one to be sent to me. I never received my replacement card, & I informed them that I hadn’t. They told me they’d cancel it & send my new one to the local branch. However this never happened. Instead they let whoever got a hold of my replacement card activate it & used almost 1000.00 of my money putting my account in the negative. I filed a new claim & now I’m being told it’ll be 10 days before I get a temporary credit to my account for this money they let someone else steal from me. I am now late with bills & have no access to my money. Do not go to them unless you have the money to cover what they let others take from you.

I started doing business with what was American Federal in 1988, the bank now known by Suntrust. I have kept a checking account there just to have an account that was separate from my business account. Granted I do Quick Books for my business and I am a stickler for monitoring the charges and balance of the account (by the way, my business account is with Pinnacle Bank and they do not charge me any fees). I caught on my statement in a quick review where I noticed this fee. Originally I thought it must be an annual fee. I mean $14/month, what kind of burden is it for me to keep money in your bank?

If I could give zero stars I would...every check I have deposited into my Suntrust account has been put on hold. I have had two checks held simultaneously and have had to call multiple times to figure out why. This is ridiculous being that the check I opened the account with cleared the next business day. I would honestly look for another bank to use. This makes absolutely no sense and threatens my well being. I'd rather keep money in a shoe box than to deposit another check in Suntrust. I will definitely be closing the account.

I have been with SunTrust for years. Over the last year their customer service has become a joke. I still have personal accounts with them (not much longer, though) and started a business account with them. I fully regret giving them more of my business. Their communication is pathetic, their follow up is like pulling teeth to get something done. They have been rude and unprofessional at times. I would rate them a zero overall. Avoid this bank.

Suntrust has taken 36.00 from me so many times I probably really close that I could have paid for a new car with all that money taken!!! I have a child support payment so high I after I pay that put gas in my car there’s very little money to pay my bills or even to feed myself. So having a bank I been with since I was 16 years old treat me this way is bad sad and breathtaking, the rich get richer. If a law was made and they had to return that money the number I’d get would be mind blowing. I really need it so bad. I got teeth need work. Can’t afford to go to a dentist. I have pulled my own tooth because only choice I had. Thanks Suntrust. Keep robbing people with your way over the top 36.00 overdraft fee.