PNC Bank Reviews

I live in an apartment under the Truth or Consequences Housing Authority and I have to pay my rent to the local PNC Bank. They have"misplaced" my rent payment before, then found it and have no apology. Well they have done it again, now I have a notice to vacate due to non payment of rent even though I paid my rent through the night safety deposit box at the PNC bank. I have filed complaints with BBB, CFPB and my states Attorney Generals office. This is gross negligence and incompetence regarding a high profile client is theirs to only mishandle the money to the brink of a lawsuit!

Several months ago our account was fraudulently hit for several hundred dollars. It was reported immediately that there were in fact three occurrences, after several months, they still flatly refuse to make this right, even though they admit that they know these were bogus transactions. They say we didn’t report them soon enough. They were reported to them as soon as they were discovered. PNC didn’t catch them at all. They are currently going through some layoffs, and I honestly can’t wait to see this organization crash. Absolutely the worst bank I have ever dealt with …

I have banked with PNC for over 18 years and recently experienced waiting time every single time I am visiting my local Branch located in Northbrook Dundee Branch 774 Skokie BLVD due to lack of staff. They have only one person who is trained to do a cashier’s check. It used to be one of the best customer service PNC Brach location. Currently, shows PNC does not care about their customers or employees' satisfaction. Very disappointed.

When we needed to close it out the account, we were told it couldn't be transferred and had to be overnighted. It's been over a week and NOBODY at PNC knows where our 100k is or has a tracker. Now we're told it 'might' have gone snail Mail. We've called at least 10 times and every employee, supervisor, and escalation person has a different answer. If I ran my business the way PNC runs theirs, I wouldn't be in business.

We have banked with PNC for over 20 years and recently experienced a fraudulent attack, where branches cashed fake checks on our account. The $ was returned after much time and conversations (caught within 2 weeks) BUT, they blocked my account for 2 weeks and would not release the block unless I paid for their service to preview and approve every check I write... Refused to give me a letter to explain to my vendors that we were victims of fraud (which made us look like deadbeats) and prevented us from processing payroll through our provider, would give us no insight or detail as to the fraud investigation, refused to reimburse us from return fees for everything that bounced against the block. They severely impacted our ability to do business.

PNC repossessed my boat and sold it at auction after failing to update my address in their system! My payments were on autopay and were going to the prior bank (my loan was sold twice). Even after proving I had requested an address change three times and a PNC employee was found to alter an official notice of repossession (updating my address), because one payment in 3 years was late over 30 days, the law states they have a right to repossess a boat (luxury item). I had moved and hadn’t lived at that address for almost two years!

Because PNC is named as the mortgage holder, the insurance company is required to have their name on my insurance claim check. This means I have to endorse the check, and send it to PNC. I did this, and now PNC will not send me back the difference between the principle of the mortgage (so they're fully covered) and what the claim check was for. This means I cannot pay the contractors that are doing the insured repairs to my house. I have never gotten a straight answer from them since the process began. I have been told they mailed the check (waited two weeks never saw it), that they were reissuing the check and gave me a date that I would receive it no later than.

To whom this may concern/Management: I have been given the RUN AROUND for almost a whole week now and I have reached out several times to PNC customer service and so many times they transferred me to the wrong departments and finally I request to speak to a supervisor and then comes Brian who said that he will only put me on a brief hold (1-3 minutes) for a few minutes then after a call that took 1 hour 41 minutes and 51 seconds to finally not get even a a half of a percent to the solution and on top of all that they hang up on me after almost 2 hours of waiting and I had to verify my identity 5-7 times and I had to explain my story over and over again 5-7 times to finally not get any solution nor a immediate call back.

Because of safety they said, I could not purchase a ticket for a conference, they had to make sure it was me. So, I authorize the transaction and it declines, I called 2 different people "customer service", they both said, try again, which I did and... declined again. On the third call a very RUDE SUPERVISOR, comes to the phone and says that after 5 times the merchant puts a hold on my card. WHICH WAS NOT MY FAULT, as I was doing what PNC employees told me to do. End of the story, I DO NOT HAVE TICKETS FOR THE CONFERENCE, IMPORTANT FOR ME and PNC... is still not authorizing my card. Even thought I have never defaulted on one payment.

I have been a PNC customer for 25 years. I signed up for a PNC promotion to transfer a credit card balance from a Chase credit card to the PNC credit card. The promotion states that you will receive 15 billing cycles with 0% interest on that balance transfer amount. My balance transfer hit my new PNC card 3 weeks ago. However - my chase credit card still shows the entire transfer balance! So I am still paying interest on that balance instead of receiving 15 billing cycles of 0% interest- I am being shorted by one month of no interest. The customer service department was zero help when I called. I asked for a supervisor was transferred to someone who also was no help. I asked to speak with that person's supervisor and was told “there was no supervisor” above him. What the hell!! I am done with this bank! PNC engages in false advertising and doesn’t really care about their customers.

I deposited check on July 13th 2023, cleared from my friend account on 14th July 2023. I still have not received credit in my account Aug 21st 2023. Called them Aug 3rd they told me they need to verify owner of the check. I was on hold for 30 mins then I hang up. Calling again on 21st Aug. Same damn thing. We need to verify owner of the check. I did online transfer from my another bank to PNC Wednesday. Money go deducted from my account on Thursday, it’s Monday today. Still no credit in my PNC account. This bank is holding people money for no reason.

I am a 10 year customer. We fell victim to a scam. We caught it and brought it to their attention. We spoke to 9 different people, filled out a police report, etc. Their response to a customer who’s never missed a payment was to close all our accounts. No notice or communication. Absolute **! I will tell everyone I know to never use PNC for any banking or investment needs.

I would give zero stars if I could. Been a customer for 20 + years. Never an issue until the last 2 years. Kirkwood, MO branch is incompetent. Just paid a house payment and they deducted it twice back to back. First a rep said it was the other bank. The other bank said no. Next day a different rep said it was their fault. Now there's an investigation. Meantime checks are bouncing and fees are assessed. No money to access for four days now. Said they would correct it two days ago. Last conversation was this will take time and maybe we can arrange a provisional credit while they check into their mistake. Don’t bank here.

I recently had deposited a check via mobile app and apparently they can just deposit it whenever they want to and while you're waiting for your money that you should already have access to, they allow you to go in the negative. Isn't that nice! I am $200 negative in my account and a supervisor had the gall to ask if I was in any financial crisis. Another really great thing is if you do want access to that money that should already be available to you, is you can pay extra to get YOUR money faster. So if I want to not be in the negative I have to spend more money to get my money. Switching banks IMMEDIATELY.

PNC decided some transactions looked fraudulent. Shutdown access to account. Called, verified all information, verified all transactions, still refused to restore ANY access, said that all that information could be obtained fraudulently. Didn’t submit fingerprints or blood samples, so I don’t understand how else I’m supposed to identify myself. Customer service was impotent and unhelpful. Have had other problems with PNC previously, they’ve never been great. Recently went in during normal business hours (not near lunch hours) to open an account for my new small business. Was told the banker was “not there” but should be back, but don’t know when. Should have seen the red flag then and moved to a bank that TRIES to look like it cares about its customers. Will be closing my PNC accounts, suggest others do the same. If you are thinking about opening an account here, DON’T.

Still waiting to have my name removed from an account. Had an appointment and my name is still on account and being sent to my address. Representatives don't know what they are doing. Manager says she needs to investigate and will call me back.

I can not stop PNC from sending me balance transfer letters. After many calls over months; including talking to a supervisor I am now just cancelling the cards!! They will promise act on on it and at best it stops for a month and then they are back to it. It's a unneeded identity risk to have this info coming in the mail if customers do not want it!

I've been with this bank for about 2 years now. First 8 months never a problem. Then for some reason it all changed. I have an ONLINE bank account with them. I do 98% of my banking on the PNC app and ATMs. Account balance was always on point up until then. Now my balance in my accounts is just about always wrong. I’ve called and went in to the bank many of times. These jockers keep telling me to go buy a tablet and keep track of my finances myself. Are you flipping kidding me. You're a major bank and can't keep my balance correct. So what's the purpose of the app, so I can get an around about idea how much is in my account.

We need to open a bank account for a trust. We have multiple accounts with PNC with decent balances. We brought the federal id no and the trust agreement to the bank. The manager took the documents and scanned them in. We were told it takes about 7 days. We did not hear back from them past the 7 days. Therefore we went back to the branch again (3rd time).

New customer tried to set up new savings acct and fund from Chase checking. Verified SS # email, cell phone numerous times - called 3 days. Now says will be Month to fund?!!! No confidence in their process or CS.

I have PNC Bank and they suck. They charge $35 fee if you don't have any money and they won't reimburse you. They also charge a monthly fee just to use their bank. I would say look elsewhere. Also, they're rude on the phone.

On three different occasions I attempted to use their mobile app to make deposits and/or use Zelle and was blocked. When I called, I was told I had to go in person to bank branch because there was a problem. When I called my branch to ask why I was being blocked from using mobile app, they confirmed I had to go to the bank in person to resolve the matter. They said I had to show my ID to authenticate transaction even though I had successfully used the app before and they had already authenticated me by obtaining my passcode, SS number and disclosure of three recent bank transactions. I indicated the entire purpose of having a mobile app was to avoid the time it took to go to the bank in person. Nothing. They couldn’t help. So I’m going to close my account tomorrow.

I would give PNC bank 0 stars if possible. They are absolutely horrible. They make mistakes and take months to fix them. In my case they had an error in the date of a trust account for my deceased mother. They insisted multiple times that I needed to furnish the "updated" document. When we insisted that no such document existed, they said "That's your problem not ours". 3+ months later, and 4 escalations, they agree it was an error on their part. From talking to a local lawyer, this is a systematic problem (intentional?) with this bank. STAY AWAY.

I am attempting to close my deceased father's account and have provided all necessary trust paperwork. After 3 weeks they try to tell me they don't have all the paperwork they need and I can't even get someone to talk to. They claim there is nobody customer facing that can talk to me from that department, and that is crap. I will never deal with these morons again.

After 9+ years with PNC I have lost my home and lost my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn’t try to fix the situation at the end of the banking day or the following day, when Samuel’s banking transactions didn’t balance out.

Do not use them for any reason, worst bank I have ever dealt with. They messed up my direct deposit and now I have to wait days before I can get any of my money. Deposited a check and after I was told I would have to wait 3 days before I can get to my money.

PNC charge me a $7.50 fee to replace my debit card. I received six text messages as well as email alerts from PNC stating that there were attempts to use my debit card so I went and got my card replaced on the mobile app and I selected the lost/stolen option. Next thing I noticed was the fee. I attempted to contact PNC about the fee and it was impossible to speak to a human being.

Very poor experience and banking practices. This company treats their customers like a word I prefer not to use. They froze our account with no notification so far for 4 days. I have tried repeatedly each day to get some kind of answer as to why our Business Accounts are frozen. No one in the local branch can help us, as they say, you have to wait thirty days to hear from someone. The Branch lady was nice enough to try and contact someone on the phone I guess from another department, which is absurd.

If you have Money and you keep it here...it would be nice to be able to Withdraw or Transfer it when needed. PNC won't let you Wire or Transfer more than $10,000 at a Time. What if you are buying a House and need to wire money at a Specific Time. THIS BANK will cost you MONEY, in changing closing Costs, and Payoffs. It would take you 10 days to Transfer $100,000, that's a lot in additional Costs.

Had been with BBVS bank forever, until they got bought by PNC. Online banking is not that great! So I hadn't used my account for a while. Only found out a few month later, that I was charged a monthly fee for quite a long time. Called CS, and mentioned long time BBVA customer, that seemed to pissed her off. She replied that BBVA is long gone. I asked if she could refund the fees since I never know there is a fee, she said she can't. Then I asked her to close the account for me. She did and then hang up on me. This is not professional.

It is a nightmare dealing with PNC since PNC took over BBVA Compass. The staff has no training in customer service. We are being penalized for keeping our money in their bank. Charging us fees, not even informing us prior to the service. Also, charging for no service. Over-staffed in Prescott Valley branch, and none knows anything and hardly have anything to do. I have personally made several 1-800 phone calls and communicated with the PNC staff. My issues have not been resolved. They push it off from one person to another. No wonder numerous PNC banks are closing down.

Anytime, I choose to walk into a PNC Bank because I need help, it is always extremely challenging. Recently, they went to the system of scheduling appointments to get help. I need a simple document signed, but I have to schedule an appointment to do so. I understand scheduling appointments for things that are going to take a while. To get a document signed only takes two minutes if that. We have switched our account over to another bank simply because of the customer service PNC does not provide.

I opened savings acct, transferred lots of money. Money left my acct and posted but not on PNC. Then they tell me they have a 5 day policy in which there is a "hold" on the acct. So for 5 days they stole my money and no interest. Bye PNC!

Deposited a payroll check which was issued by PNC bank. Had no indication it would take 7 days to “clear”. My account said it was deposited and cleared a day after depositing. Available balance didn’t reflect the deposit. Called and messaged customer support. They said “it’s our policy” and were of no help at all. May just switch back to my old bank if this is how PNC operates.

Today I wanted to send some money from my online PNC account to my Wells Fargo checking account. The PNC APP said that I had $150,000 daily withdrawal limit but when I checked further that was a deception. It was $150,000 monthly limit. So I decided to move my whole balance to another bank paying much higher interest and when I tried to do that it was like pulling teeth. It was a 40 minute process that involved mailing forms, checking secure emails, getting secret codes two or three times for verification and this was after I verified myself many times with many different people. So I just decided to say screw it and closed my account. Wow, that only took 10 minutes. I'm glad I got out of PNC. They're a bank that causes much unnecessary cluster of inconvenience just to get my money back but it was so much easier for them to take my money.

Branch bank transactions take an inordinate amount of time to complete. Part of it involves face-to face and but may include some virtual. (PNC has somehow managed to combine the worst of both worlds). Assigned interest rate to be paid on the account appeared to be less than accurate (underpaid) and even the agent could not reconcile the discrepancy. Any kind of back-office approvals or resolutions are very delayed…though the branch employees were professional and very pleasant. Closed all my accounts, limped away, and learned my lesson.

If you don’t have a PNC account they charge 2% to cash a PNC bank check! So they tell you open an account and it will be available immediately! So I open an account. Now I’m being told I have to wait 2 business days to process their own check! Then you call to get help and are told “I do not know, maybe Tuesday maybe Wednesday”. Overall the worst bank I have ever dealt with.

This has been the worst experience in my 30 years of banking with several different banks. By far the worst. You can't even deposit cash at certain locations, limited to the amount you can take out at others, some branches print debit cards, some don't. My account was hacked and someone took $500 and PNC NEVER stood behind any of it and closed the dispute. NEVER BANK HERE.

PNC Mortgage bought out my loan from another company. I called and set up auto pay with PNC. I was drafted the double of payment monthly for two months in a row. I called to ask for refund or wire me back the extra money that was over withdraw. I spoke to couple people and was told that they could wire me back the money from previous month, but I will need a letter of guarantee for the second mortgage since it was only 6 days after the withdraw. I worked with Carmen and she said she could the February since it has been more than a month. She came back and wanted too a letter for both months. I talked to her supervisor and he said that is their policy. It doesn't matter how long, I will need letter of guarantee. I knew he was lying to me. I was desperate and let them know that I need to pay other bills as well. Total over withdraw was more than $3000.00. The manager wouldn't budge and told me to go to my bank to get the letter.

PNC decided a check I had written was fraudulent? They returned the check after I told them I had written it. With sufficient funds to cover this and excess they proceeded to lock my account. Now I have no use of an ATM machine. I was told there was nothing they could do about it? Needless to say, I closed the account and am writing this review in hopes nobody else make the mistake by entertaining the thought of using these CLOWNS!

Someone did not return my debit card to me. I did not notice it until I got home. I went back and they could not find my debit card and turn PNC bank charged me $7.50 for a new one. I am tired of all the fees. 90% of the time when you get online at night they say, "We're sorry we're down for better improvement." How many times are you going to give the excuse for better improvement? When people need to get on their account they need to get on their account. You have the worst website and console going down.

I bank with them for over 10 years, every time I try to apply for credit or auto loans refinance always a denying, just don’t do it if you **, they not friendly like at all; or family like banks treat ** Americans unfairly.

We have been trying for days to access our account, trying to change passwords, and doing banking. There has been no response from PNC. Their online access is terrible even though they state it is convenient.

We weren’t fans of the long waiting times, as they do not have tellers, but we knew that coming in. Today we called to make a appointment to cash some Saving Bonds, we were told only if you are a customer, so yes no problem we are, well for how long? Three months, since you opened in our area. Well they won’t cash our Bonds unless we have been there a full year. So we will be closing our account there and going back to Chase Bank. We have to pay for our checking account there, but they are more then happy to help there customers, they are friendly and helpful. PNC isn’t trying very hard.

I have a mortgage with PNC & since they had one of the higher interest rates on their savings accounts, I figured I'd go with them. Opening the account was difficult. Funding the account, even more so. Obstacles at every point. Almost as if they were just trying to prevent me from earning their interest. They succeeded. My initial attempt at funding didn't work because the name on the account I was funding from wasn't exactly the same as the account I opened with PNC. After a couple trips to my other bank to open a new account & a couple trips to the PNC branch, I was finally able to set up my account & try to get my funding account verified with small deposits. This delayed the process a week because their 2 deposits totaled $1.00, then they pulled them out so each time I checked my balance to see if I had deposits, my balance hadn't changed. Finally, I realized what happened & verified my account.

Identity theft, data breach, car loans, house loans. Also me going back and forth and them closing on me before they should. My new acount is just me but there is account Chester ** and Matthew ** and Elizabeth ** they say was not mine and it was I'm the only Matthew **.

I’ve been banking with PNC for over fifteen years. They’ve provided excellent service. This past week I had a scary issue happen with my personal banking account that was my own fault causing me to be overdrawn by more than 13,000.00. I contacted the bank and they fixed the issue within forty eight hours without penalty to me. The entire time I was panicking. They were kind and patient and handled the issue with professionalism and care. I’m beyond grateful. I wouldn’t bank anywhere else.

This company is a joke! I seen on app that I was late on payment so I called immediately and she told me it’s a problem on their side and will be fixed. Well it was not fixed and I lost 140 points on credit. I talked to the higher ups and exact words was “Don’t see how that’s our problem!“ Excuse me. Not your problem. Your employee screwed up and gave me wrong information and kicked me out of auto! If anyone has account with these fools pull out ASAP. Avoid these scammers at all costs.

After PNC merged with, and took over BBVA Compass, I had my share of bad experiences, though some of the others I read about were so much worse than mine. I miss Compass, for sure. However, I finally had a good experience worth mentioning. Somehow, a hacker figured out how to get to my Virtual Wallet. They tried to withdraw large sums. PNC blocked the transaction and called me to inform me about the suspicious activity. The hacker also tried to set up outgoing bill pay transfers in large amounts. To do that, they would have had to get my username and password somehow. PNC closed my account.

I have thought that PNC would be a good bank. I was deeply disappointed. They ask me where I got my money, they always wanted me to get out the car and show myself in the lobby to know it's me. Like they didn't believe I could have the money that I did. They hinted towards investigating me several times, which I found offensive but didn't mind at the time since it was during the holidays. But then without telling me why, they closed my account. When I tried to ask why, they said they couldn't tell me but a letter they mailed would. Only letter I got was one asking if I wanted to open a credit card with them. WTF?

Do not bank with PNC Bank. They do not care about its customers. I cannot stress this enough. If I would have taken the time to research this bank prior to committing to it through a guardianship account, I would have saved myself a lot of tears and poor customer service. I have a court ordered account through PNC Bank to assist my father, an Air Force Veteran with dementia with his assets. Every month I must go into the bank to make a monthly transfer and every time there is an associate who does not know how to complete the transfer or does not know how to assist me. I try to patiently explain how the account works and every time it takes an hour for calls to be made and associates to be trained on how to assist me. Yesterday I was flat out told to come back tomorrow to try again. Please keep in mind this is simply transferring funds from one account to another.

Wish I had read these before leaving South State Bank who has the best customer service I have ever experienced. Was wooed by a client who promised private equity lending. He never was able to return a call in reference to this again. He was the VP of commercial lending for the city. Each and every thing that I need requires a different department to which I cannot be transferred. Many are only available during the business day. The services provided are minimal. I have huge balances and am charged account maintenance. I have to purchase my checks outside the bank. There really is little or no support available. Communication between "the home office" and local is poor. I had to drive an extra hour recently to get new debit cards. Now I'm told that if I want to dispute the bad transactions, I have to get new cards again??? Never mind! Should have never transitioned to this bank in the first place. If it sounds too good to be true, then it is!

My daughter (minor) has a virtual wallet account. Recently $2,023 dollars of all her lifetime savings were pending in a fraudulent PayPal transaction, we called PNC to stop the transaction which they did and closed her card, moved the money to her mother's account. Few days later another fraudulent transaction from the same person on her closed account. PNC decided to take the rest of her money plus gave her (a minor) a line of credit of $1600 to cover the PayPal fraudulent amount. We not only alert PNC and asked to block the account, they decided to borrow my daughter money to pay the scammer. Now my daughter is $1600 on red, she is not even 18 yet. Ps: PayPal shouldn't allow that either since you have to be 18 to have an account.

I have tried to pay down principal on my HELOC three different times where the payments were COMPLETELY MISAPPLIED. Even after meeting with a manager, calling in to their terrible customer service, and reaching out on Twitter. Finally a very nice man from their "executive offices" called me after I threatened to report them to the Consumer Financial Protection Bureau. MISTAKES ARE STILL ON MY ACCOUNT. They get one more meeting with me before the complaint is filed: **. So far, I believe this is a terrible bank which is trying to rip you off, much like the abysmal Wells Fargo, which continues to pay million dollar fines. I inherited them when BBVA sold out to them, I did NOT choose this bank.

I have had a CC with PNC for 28 years. Fraudulent charges were made on the card and subsequently, the card had to be cancelled by PNC. Promised a new card within 7 to 10 days. Never received. Called PNC and they told me they are having difficulties getting chips and plastic and now it may be up to 4-6 weeks. **???? Spoke to numerous departments and was blown off. Credit card supervisor said it was "above her paygrade" to deal with this. Asked for others within PNC and was refused. Subsequently, order a cc from Capitol One and received within 5 days. PNC is a terrible bank...stay away from them.

PNC purchased BBVA in 2021. When October 12, 2021, rolled around for the so-called merge of accounts, I could not access my account(s) and I was missing monies from one of my accounts. I went to several local PNC banks to have the issue resolved but to no avail (they are all used, car salespeople). Emailing, calling, and speaking to various individuals - Nothing came of the conversations these Customer Service Representatives act like they are going to help you and they are condescending, liars, and patronizing the customer here again to no avail. It's very disturbing and alarming that PNC purchased another financial entity but they don't have all the records.

So, this is the second time that I have been charged overdraft fees without the account actually being overdrawn. They will tell you that it was overdrawn on their end, but looking at your statement, you can clearly see that there was never a time that the account was in the negative. They seem not to understand that it's important to be able to know what your balance is so that you are where of when you may need to make a deposit to cover something unexpected. The first time, they were willing to refund the fees, but not the second time around. As it was explained to me, transactions that caused my account to be overdrawn WERE and still ARE pending, but the deposits I made that is also pending but also made available right away, but didn't somehow cover the transaction; therefore, the overdraft fees are justified. I have never had a bank charge fees for transactions that aren't even posted yet. Perhaps I am the only who thinks that this is wrong.

My wife and I try to open a high-yield savings account with PNC online. Got an email today stating that they are refusing to process my request. Basically denying me. Do not understand. I’m trying to put my money into their account. I’m not borrowing anything. Very frustrating. Has not got any answer from nobody. Definitely will not put my money into the bank. Look somewhere else.

The bank advertises a high-yield savings account. I provided them information on their simple application and was turned down; so cannot open the account! ! Is high yield only for the rich! Stated reason: Security problem. What is that!!

PNC is not at all what I expected. We are not permitted to move more than $2,000.00 per day, or $5,000.00 per month, either in, or out of the high yield savings account using the online external transfer option. So, the only way to move larger amounts (in or out) is to send/receive wire transfers which will cost wire fees at both ends ($50.00 to $65.00 total). This means it would cost me more to move my money than the interest I earn on this savings account. There is no limit to check deposits into the account, but they will take your money out of your external account the day you deposit the check, however they will place the deposit(s) on hold for 5-7 days while PNC earns the interest during the interim period. This has become a standard banking practice with most banks and I suspect they earn hundreds of thousands of dollars every day in interest on our money while they hold it.

Several weeks ago who used to be my SO struggling with addiction managed to steal my debit card at 430 AM and stole $200. This has been own account always!!! He also somehow managed to find a check and forged it for cash to buy drugs...I was given a provisional 200 credit, today PNC reversed the credit...I did as directed and filed a police report also...so yet again this addict gets another pass through the system, I'm violated for the 2nd time. Thank you PNC for the lack of support for those of us in domestic violence situations... it's no wonder the violence and violations continue to grow in this country!

Is anyone having having problems with them double dipping?? When you purchase an item and it's already been deducted..then a week or 2 weeks later you're being charged for the item again..double dipping is what I call it.

Nov 7 I was notified of a fraudulent charge on my Debit account. Good job fraud department. On Nov 8 I went to one branch to have a replacement card printed, per the instructions of the fraud department. That branch does not have a card printer. On Nov 9 I went to a different branch and while they do have a printer, it rarely if ever works. The printers are out of contract and no longer being serviced. They will order a card for me however. Three days wasted by now. Nov 23, I still do not have a card. I call and request a new card be sent. They will do so with a 3 day delivery for a cost of $25. That was not acceptable and they did end up waiving that cost.

My bank was bought out by PNC, and the experience was horrible. Although I do my banking almost exclusively through mobile (more on that soon), there were no branches near me, and initially no free-to-use ATMs nearby. The mobile app experience is horrible. It's slow, buggy, and is frequently down for days at a time. The phone support experience is even worse. I had multiple issues including deposits disappearing from my account, direct deposits not appearing at all, and incorrect account information being displayed. Each time I called in was worse than the last. I was routed through 4 departments on one call, spending over an hour on hold. The last - and final - call the bored-sounding representative told me "We can't help you". What's the purpose of having a support team, if you refuse to help your customers. I'm switching banks, and hope I can save one person from the headache I've had since PNC forced themselves upon me.

I originally never really signed up for PNC Bank, my old account with another bank was bought by PNC Bank. No big deal thought, well so much for that thinking. I initially opened a checking account at the same time the credit card was switched and transferred funds from my main account due to their promotion. After a few payments to my credit card from their checking account I decided to close their checking. The next credit card payment is where everything went negative. I tried to make a payment using my main checking account, which was already setup since I transferred funds to their checking account in the beginning.

This bank will gladly take your money into their accounts and hold it there to use how they fill fit. They will benefit off of your hard earned income. They will do these things knowing full well that they will do NOTHING to protect it from theft! When your money a stolen right out of your account that you believe to be safe, they will tell you there is nothing they can do about it because, “we don’t have a policy against theft from hackers.” This bank should be held liable for these actions. They are just as implicated as the hackers that took the money.

Been waiting for a will to finish. Nothing to extinguish. It was just stocks and bonds. Watch them they will add precipitants without asking the other people if it's okay. So not can't even get a inkind the PNC Bank won't allow us. So watch if you have them as the beneficiary that distributes the funds. It may take several months if not years.

I can’t stand that I had to catch fraud purchases that was basically salami theft on my debit card. It was months after it all began too, no one caught it and it would have continued if I didn’t make the effort to look and see what was unusual. So because they said that “I didn’t notify them in a timely manner” that I’m held liable for the ones that happened outside the 60 day window, all because I didn’t even know about These thieves (not allowed to swear here). Basically got away with stealing the $30 that were outside the time frame for Spotify, and I don’t even have an account there.

I have been with PNC for almost 8 years..Had to have my card replaced twice because of their incompetent staff..And now discovered by accident that since this new recession started they now started taking 7$ out every month if I don't have 500 dollars in it..Never discussed this with me or anything and they have been doing it since April of this year, taking it out even causing a negative balance in doing so. Very deceptive, they constantly change YOUR WRITTEN AND SIGNED AGREEMENT with whatever they want AFTER they trick you with false promises and lies to open your account in the 1st place..

Do not update account balances on weekends, Pending transactions sit for days, misleading, cannot screenshot your own personal checking or Pending Transactions, causes Overdraft situations, Negative Balances. It's not them, so they Do not care.

The manager told me she couldn't cash my income tax refund because my husband's name was on the check but his name's not on my account. But she said if I brought him in with his ID that I could cash the check. So I drive all the way home bring him back in, and then she changes her mind and says they can't cash it because sometimes government checks can be forged. I'm like... well then why did you tell me to go home and get my husband? Make up your damn mind! now you're just making a policies as you go along? And there's no reason why she couldn't have cashed the check... my name is on the account and it's a legal government check! So she made me deposit it and then I couldn't access the money till the next day. That's not cool that's not how you treat customers of 22 years! This is in Sellersburg, Indiana. Garbage Bank.

So I fell for a scam back in August to make a purchase from FB. I sent the seller money through Apple Cash (mind you there was no money on it but my bank card WAS linked). I sent a payment and a duplicate payment went through. After bank investigation of over 90 days they find all charges to be valid. After hours of calls and digging I find out from a very rude and unprofessional conversation with a man named Dariell from PNC that they ARE blaming it on a tech issues with the app. Apple cash specialists I spoke to also agree it was glitch but CANNOT refund anything not even the duplicate transaction with same transaction number because the funds came from my bank card!

I was given a $100 fake note from PNC Bank and they don’t want to investigate or take responsibility. I simply lost $100 because PNC couldn’t ensure customer is getting real notes when they are withdrawing their money.

No customer service of any kind, if you have had an account for less than a year they treat you like a criminal. Put a hold on every deposit that is not a direct deposit. The managers are not allowed to make exceptions or they don't care enough to try. They will tell you that it is not a bank rule. It is the government regulation, checked with several other banks they all disagree. Tried more than 1 branch. Could not find anyone who cared, very dismissive. I have an 820 credit score but they don't seem to want my business, so down the road I go. I'm going to online banking, that way I don't have to worry about people lying to my face.

I took out a Heloc loan with BBVA, now PNC. The teller told me it was a fixed rate until recently interest rates went up and I found out otherwise. PNC are next to null for responsiveness and I've had to visit in person to clarify issues. Each time I come in though they try to sign me up for some other credit card, additional account or loan. Once you establish one of these accounts they want to start assessing additional fees if you don't keep a certain high balance or direct deposit in these said accounts. Typical credit card bank scams.

After 24 years of banking with PNC I am done. They boldly lied to my face. I went into my local branch earlier this month to lock in my equity line. I was quoted a lock-in rate and an estimated monthly payment with a disclaimer that it may vary a bit. I locked the rate and paid a $100.00 fee to do so. I just received my new monthly statement, and the payment is 22% higher than the estimate they gave me. When I called the bank, I was told, I'm sorry, but it's out of our control. We told you it was just an estimate. They were very adamant that there was nothing that could be done. I asked for the $100 fee back and they refused. I just paid off the entire line of credit and I will remove all my money from the bank...DISGUSTED ...BTW the fixed payment is 60% higher than the variable rate I was paying...

On 9/25, my wallet was stolen and within an hour I reported it to PNC Bank. They had already allowed a stranger to use my DEBIT card to purchase $980 worth of goods at Walmart - without my PIN. Then, it took them three days to provide a provisional credit for that. I filed a police report and gave them the police report number. On 10/6/2022, they allowed a person to withdraw $1,900 from my account at a bank branch in Duncanville. The person forged my signature on a withdrawal slip. I have never made a counter withdrawal, nor done any business in Duncanville. I noticed the theft and reported it immediately to PNC on 10/11/2022. I called five times, went into a local branch, and no one helped me.

Very poor customer service and they obviously do not value me as a customer. I set up auto payments for my PNC Visa over the phone, with a PNC rep while I was on my computer. Or so I thought. Now I have a late payment alert! I had already set up auto payments. Now when I logged in, there was an alert “ your payment settings have changed “. I didn’t change anything.

This is probably the worst customer service I've ever experienced. Please ignore this bank. You don't want to work with them. I have no idea whether they are trustworthy or dishonest, I only know that our loan processor was completely unresponsive and wouldn't answer her phone, call back, or reply to emails in a timely manner. After two weeks of not getting clarity, I finally had to call a number which took 20 minutes to find and tell them to withdraw my HELOC application.

Today, 9/21/22, I check my bank account to make sure things are aligned properly to pay bills this week ending. To my surprise I see and "Temp Credit" on 3 lines in my account. One of the 3 are accurate. I called the bank to further verify what these purchases are and when they were made. I live and work in DC; do not drive and do not shop online or otherwise at any of these stores. When I asked, I was told that a purchase was made at a Giant Food in Manassas, VA at 9:03 am this morning. I am at work, actually working before then. The next charge for some clothing items from Kim Kardashian's online site. (I never heard of it and being that I am past the age of wearing her items).

This virtual wallet account has been a complete nightmare. My account balance is never correct. They will deduct funds automatically when using debit, but will randomly put the funds back in your account days later. I called about this issue and was told to manually track my purchases and balance by paper! Transactions pend for entirely too long. I found out a company has been excessively charging my card every 48 hours until the funds were available in my account and PNC never alerted me of this charge. I placed a large deposit into this account to cover my mortgage only for PNC to then start deducting random purchases I have made well over (by debit) 10 days ago.

Failed to deposit HELOC draw into account they requested I set up by sending them my ID over email. Can’t deposit initial draw due to the nearest in state PNC being 2.5 hour drive away. No timely help.

My experience with PNC financial services in preparation for retirement was not a good experience. Poor communication and follow up on phone calls. Poor guidance with investments. I do not recommend them for a retirement strategy.

I previously banked with BBVA Compass. PNC bought the company and I was forced to switch to bank with them. Immediately upon the switch, I faced numerous problems that I never experienced before. The systems they have in place do not function properly. PNC attempts to be forward thinking and tries to match the growth of technology, but fails every time. Their customer service is beyond poor. Hold times can be hours long and I have been hung up on by the system on numerous occasions without receiving a call back. I would not recommend this bank to anyone.

DO NOT use this banking institution for your mortgage services. They have customer service/mortgage reps who don't have a clue to what's going on. I have unexplained charges to my account. When I call in to inquire 1 out of 10 people you speak with MAY be able to explain/breakdown the fees. There's a PMI listed which I should not have added to my account because it was paid at closing. It's very aggravating and frustrating to receive a statement and every month you have to call in and complain and dispute (Unexplainable) charges. As soon as the market changes, I will be bobsledding away from this institution. Do Not even consider!

PNC does not ask customers weather they want to enroll in Tap to Pay system or not. They just force them to be a part of it. This payment system authenticates through Wi-Fi Connection that is notoriously impossible to secure. Which means that anyone who is in proximity with the professional Netmon software can identify the WiFi Connection and security key for it. Absolutely not acceptable.

Horrible experience. Applied for a HELOC, was immediately passed to an agent and got an automated email from him. No followup from him. No responses to emails. One returned phone call and when he talked to me it sounded like he was speaking to me from the end of a tunnel and I could barely make out what he was saying. Eventually I figured out how to access their portal for my application but it was not a good experience. Clunky. Not intuitive. And overall not helpful or clear.

They locked me out of my brand new account for 2 and a half weeks for no apparent reason! They claimed that something on my account was suspected of fraud but they would tell me what it was and I think I’m entitled to know what is fraudulent on my account! And if it’s something that I did I would like to explain it!

PNC Bank pulled my car payment out three extra times and when you want to get your money back, they can only send you a check in the mail. No EFT back to your account. I hope William Demchak is proud of the company he is running.

My experience with this company is pathetic. I have funds in my account but cannot use them. I currently would like to use my own money to purchase online what I want but have an error coming up. Absolutely hate this bank.

If I could give 0 stars I would do so in a heartbeat. I have tried to cash a check from my mother's estate that is drawn on PNC and they have twice refused - the first because the signature allegedly didn't match and the second was refused as a mobile deposit that they then would not cash in person either. So no, after having been charged a returned check fee for a signature they didn't like and denying to allow a mobile deposit or to cash it, I have to request a THIRD check be issued and then I have to go back into the branch (where I wasted an hour today) and beg them to cash this check. I am beginning to understand why people bury their money in the backyard instead of using banks.

Hello, to all that it may concern, watch out with the PNC credit card. When I first started, it was BBVA, with a 6000 limit. After a couple of years with PNC taking over. It’s been a nightmare. First not able to log in, make a payment on the online account. The online department is always down. Something to do with bugs in the system. After telling the customers service department that they need to get it together. I just received a letter that my limit has been reduce to 2000. So yes my utilization, went from 25% to now 95%. Never will I encourage PNC products to be used. Thanks you PNC. For helping me prefer Discover products any day of the week.

PNC closed my accounts for no reason. My EIDL loan funds were sent there via ACH, went missing in cyberspace for 2 months. Thanks to PNC and this random closing, the SBA flagged my account for fraud. Why would PNC close business accounts during the pandemic, when a business account was required for businesses to receive emergency funds? Moreover, PNC administered emergency funds for SBA, themselves, so who knew better than them how important active banking accounts were? They nearly ruined me and claimed they didn't need a reason to close my accounts. What's even more interesting is I also have a credit card and outstanding loan with them... Both were and still are in good standing. Their Escalations Dept is no help.

Virtual wallet is by far the worst banking “tool” I have ever used. My account balance is rarely correct. I literally have to keep an old school ledger for accuracy, otherwise I would have found myself in trouble multiple times. It has been off by several thousand dollars for multiple days in a row with them counting on the fact that the person will end up overdrafting as a result. Pending transactions don’t even appear much of the time or they will show up only to disappear later on then reappear once they post to the account. They also wait exceptionally long periods of time to post transactions as well in order to maximize overdraft fees and they are always for larger amounts. Never have I seen a $3 debit withheld, but $300? All the time.

Received correspondence that my Simple account, which was opened purely out of curiosity of an online-only bank and contained merely $20, was being transitioned to BBVA. And, by that time, I was no longer able to login and close the account. Later, received correspondence from BBVA that the account was being transitioned, yet again, to PNC. And, once again, I was given no clear route to close the account and it seemed similarly locked out from any online access.

I've had the PNC SmartAccess card for several months now, and I can say I love it. The mobile app is convenient and works great, the card is absolutely beautifully designed, and customer service is very helpful and professional. Plus, customer care is available 24/7 unlike customer care with Virtual Wallet Account(s) which I had and hated that's why I switched to their prepaid card. The card is great for people who don't want a standard checking, teens & young adults, and also for people who have had a troubled banking past. The downside is: NO MOBILE CHECK DEPOSIT! The NO mobile deposit is a big inconvenience and I hope that can be added in the future. Other than that the card has been pretty good and great using!

Applied for a HELOC and working with the PNC Branch at Advent Ct, Waverly Place, Cary, NC. The process is fraught with confusion, there is no employee accountability. The communication is incomplete, poorly written, and unprofessional. The employees do not timely call back or call back at all. The Branch Manager is as bad as the employees. I submitted a package based upon their request, dropped it off at the bank with the Branch Manager, then receive a request for more information which contains the same information I've already provided. A complete waste of time and resources and no credit decision as yet.

PNC set us up with some service costing $53 per month called Pinacle. I then tried cancelling and getting a refund, which we were refunded the first time around. 2 months later, it was finally cancelled after calling again, but we received 2 more $53 charges before it was cancelled. Now...I call them to get refunded because we never signed up for the service. Every agent says a different department handles than... then crickets, the other department does not answer. If you know what's good for you, take your business to another bank that actually gives a crap. I'm sure PNC will be eventually bought out as well once they lose so many loyal customers.

PNC bank cashed a check that I mailed out to pay a utility bill for $63.50 and was somehow stolen and altered and made payable to an individual I did not know nor have I ever met. Payable in the amount of $12,869.89. How the bank could justify payment in such a large amount for a check that was obviously fraudulent without the benefit of a phone call to me is beyond my comprehension as the check did not have my signature on it. As a result of the fraudulent activity on my personal checking account, I was forced to open new accounts which meant trying to update the new information with both of my 2 jobs as I am paid by direct deposit and changing direct deposits is not a transaction that happens overnight and as a result, my Missouri child support payment and a paycheck from one of my jobs were deposited into the hacked account.

My mortgage was picked up by PNC Bank and I'm definitely going to find a different place to transfer my mortgage to. This bank has semi frequent account issues. You have to constantly keep your eye on them to make sure they process your payment. I thought that was all automated, but apparently not. I have several times, noticed my mortgage payment did not go through, and have to deal with their lackluster customer service. Long waits, put on hold and never get back to you. This is the worst financial institution I've dealt with to date.

BBVA, my old bank, was bought out by PNC. I enjoyed and CHERISHED my banking relationships with BBVA: their customer service, problem solving abilities, positive attitudes, and let’s get it DONE way of doing business. That’s ALL GONE. I am constantly reminded that I am but a VERY, VERY SMALL PIECE OF… well, use your imagination, at PNC. Their online banking features are “not available at this time. Try again later” WAY TOO MANY TIMES A DAY. I’m imagining ANOTHER bank or credit union in my future. Bye bye PNC.

I had an emergency tonight and could not get money out of my account because of an update they do nightly. I spoke to Cust. Serv. & a Supervisor and they couldn't help me. VERY FRUSTRATING! I WILL BE SWITCHING BANKS TOMORROW‼️‼️ I DO NOT RECOMMEND PNC BANK if you call after 5pm weekdays, your SOL. Closed Sat & Sunday!!

I tried to get a Home Equity Loan through PNC. I was denied because my home was supposedly un-appraisable. A home that I have had since 2012 that has been appraised 4 times, a successful refinance and one VA inspection. PNC stated they have criteria that has to be made for an appraisal. What PNC wants is technically an inspection. After finding out why my home couldn't be appraised, I notified PNC that the appraiser had given them FRAUDULENT INFORMATION and that the appraisers never checked for anything that was on that list. Only measured and took pictures. One example is the appraiser said my home did not have a concrete foundation. You can literally look at one side of the house and see the concrete foundation. I still have the home blueprints that show it as well.

They merged with BBVA Compass adopting and continuing to use their bad practices and extremely inconsistent and reckless business practices. They damaged my credit nearly 100 points and with no warning. There is the same lack of checks and balances that ruined Compass, leaving you with-just a terrible taste in your mouth. Countless calls and talks with lazy personnel that could care less about the loans they give you and false promises. I faced not only damage to my perfect credit but experienced that employees find gratification in not being able to handle problems with payments or refinancing etc or guiding you to someone to handle problems.

PNC is very convenient and great until you have anything that goes wrong with your account. I have had a horrible customer service experience over the last few days with PNC leaving me feel as if my accounts have no value to them. I will be closing all of my PNC accounts and going to a bank that does not hang up on their customers and ask "so why are you contacting me?"

I would like to brief about my wire transfer experience through with the PNC Wire transfer and my wire transfer was submitted post COVID time. This includes 2 instances where the first one involved submission at the bank and the second instance involved submission via the phone line. According to the PNC, the SLA for a wire transfer is 1-2 business days. However, during my first instance the bank posted my transaction on the 5th calendar day or 4th business day. And on the second instance, it was not posted yet and I'm already on the 5th calendar day (4th business day).

Many branches are poorly staffed, or have limits as to how much money you can take out at each branch. Branches are spread out and so if you need access of large sums it’s near impossible with obtain with their “limits per branch”. Every single time I have gone it, it’s high pressure sales to meet with a banker about their products or solutions for my money. Even after telling several tellers I am not interested. Worst bank I have ever dealt with.

I just got this checking account because it was bought out which was BBVA before. Anyway I open checking account online. Try to go online again. Stated account is already open. I couldn't get back on, so I went to Wurzbach location and they were having problems with system, so the lady told me I can go to Centerview location. Again something was wrong and the lady told me I would have to wait for few days, I went back to see if I can get my check debt card. Another lady was waiting and she said been waiting for while. I waited for one hour. I left because they take long time. Call customer service to order debt card and still haven't received it. Been more than five days. I never had a bank take more than a week for debt card. Not good for business.

Some branches are poorly staffed. No customer service, lack of knowledge and some staff are practicing reverse discrimination. It's very obvious. I visited my local branch this morning to inquire about wire transfers to and from my account (business ). I had questions about the process and was hoping to get someone to help me with that. Instead of addressing my needs, the person reached for a piece of paper and handed it to me and said, "This is what you need for wire transfer" and proceeded to take care of another customer. Very unprofessional and rude.

I opened my account with BBVA in 2017 and loved the bank and services. Now that PNC has took over the whole experience of PNC is a joke. Now they want to charge you a fee for a checking account that you only have a debit card no checks for. Bad business practices as a whole with PNC from day one. Do yourself a favor don't use PNC Bank.

I am an experienced computer user and the online system is horrid! My loan was transferred to PNC and I will re-finance just to get rid of them. I have tried to pay my mortgage online 3 months in a row and get locked out. And get this: they have to snail-mail me a reset password!! And each time when I have called the "representative" is rude and asks stupid questions like, "do you have caps lock on, are you sure you're typing correctly", etc. Very condescending! And they tell me I'm not locked out, even when I read the screen back to them telling me that I'm locked out and an email says my online access is suspended. Ridiculous!!

Updated on 04/29/2022: Unethical bank practice - Closed my high-yield savings account with PNC after receiving a letter that my account was deactivated due to inactivity. Called the bank and was told that unless I have some type of activity, the account would be deactivated and the funds would be turned over to the state. I have to physically call in at least every 3 years for the account to stay active. The fact that I log in on a regular basis apparently doesn't count. I asked them to close the account and transfer the funds to another bank. I opened 2 other savings account at the same time for the same amount with 2 different banks and they never deactivated my accounts.

Horrible, I had to close my account after 4 yrs. The manager of the branch that I have been going to decided that if I didn't answer his questions about the past 10 yrs of work history he wasn't going to give me my money. I called their corporate offices and they said they will have the district manager call me. I believe all I need to show as I have been doing for the last 55 yrs is present my valid state issued drivers licenses and bank card. Nope the branch manager believes that is his money! If you are a working class person that needs YOUR money when you need it, DON'T GO TO PNC! They do and did control whether or not I can have it!

I had an account with BBVA bank and PNC taken over. I got a letter saying they will give out my info and no chance to opt out. I am disabled with one leg therefore it's hard for me to get around. I went to close the account and they gave me a check instead of cash. The lady was so nasty to me while closing the account. As I tried to cash my check at different banks I was informed there was no routing number on the check, which made it invalid. I can't get the bank to communicate with me and just give me the run around over the phone. This was a all my money, over 40.000$ and I still don't have my money. This is evil and unacceptable. I am now forced to start a lawsuit against the bank. Which will take forever and until then what can I do about my money. Just evil.

I went into a branch to apply for a HELOC. That day, in person, I provided them with copies of my brokerage statements, IRS tax returns, pay stubs, and bank statements. The woman there copied all of this highly personal data to send in electronically with my application. One week later, I get a letter in the mail asking for all of the same info. They never received it. PNC sent highly confidential info off into no-man's-land, and they have no idea where it is. Their so-called "executive client relations" sent me an email with instructions to contact someone to "investigate". Both the email and the phone# they provided were wrong. This bank cannot find its butt with both hands and a flashlight. Worse, if you provide them with highly confidential personal data, they cannot find that either. These people are dangerous. STAY THE AWAY FROM THEM.

Their website is a mess. It's badly overloaded, ridiculously complicated and confusing. I've been working professionally with computers since 1987, and I find their website too confusing and, even worse, very buggy. It's hard to find there what I need. The interface does not remind any other banking interface I'm familiar with. It produces senseless error messages. Just one example: I tried to set up transfers to my external account with a credit union. Entered all required information. They said they will make 2 test deposits to my external account, which I will have to verify. They did and I verified it, having both accounts on my huge split screen. Their system rejected my correct responses regarding those tests deposits 3 times and then locked me out. And completely removed any reference to my credit union account from my account on PNC website.

This morning I was unable to login to my checking account. Calling customer service was of no help, they blamed my phone and my internet browser, and to seek help from the family members which is none of their business. Then how come that I can login to another bank with no problem whatsoever? Finally was able to login from both Chrome and Firefox, which I shouldn't be able to according to the PNC customer service. This is how much they know. And my phone still works.

I really hate PNC. How did I end up with this bank. I did not open an account or credit card with PNC. I have a credit card with BBVA and I closed my credit card with BBVA May 6, 2021 and paid the entire balance. I have no Idea that BBVA was bought by PNC. All of sudden November 2021 I have received a statement from PNC stating I have a balance of $94.00. I called PNC at least 20 times. I spoke to different customer service people and they can't figure out why I have a balance. It's so frustrating, what a freaking nightmare! I even talked to their dispute department several times in the month of December 2021. I explained to them the entire scenario. They told me that they are going to submit a dispute but then it's just going into a circle. They just keep passing me around to different dept and now I keep getting a phone call/text from their collection debt dept. I hope PNC will go out on business. I HATE HATE HATE PNC!

Well, my assistance helping my friend SW through all the paperwork involved in the recent death of her husband on Feb. 16 has been very difficult. Though he left a will with her as the sole beneficiary, the amount of paperwork involved in switching accounts and loans and retirement benefits to her name has been an exercise in frustration. Even finding the account numbers of some things has been very difficult.

I'm the executor of my deceased parents' wills. For months, my lawyer and I have provided all the legal documents (approved by a judge) to prove that their checking account should be closed and the money funded to me to distribute to the heirs. The lawyer at PNC has altered the account's name without my consent or legal authority and no one at PNC will return my numerous phone calls. PNC is stealing from my dead parents. Shameful! I've filed an OCC complaint and I'm going to tell everyone on social media who will listen that these crooks should be fined and shut down.

I absolutely love, love, love PNC Bank. About a month ago I upgraded from their prepaid card to the Virtual Wallet Performance Account! (Spend, Reserve & Growth) I couldn’t be more happier and thankful. PNC is the absolute BEST, BEST, BEST bank I have ever been with, customer service is extraordinary, great branch & ATM locations nationwide, and my local branch is phenomenal.

On a Friday in December holiday. I walked up to ATM at PNC Bank. I tried to get 800.00 out. The ATM started having code like verbiage on screen. So I cancelled transaction. I tried 500.00. The same thing happened. But this time it dispensed a receipt that had coding on it like the screen. I left after that. Over the weekend checking my account I noticed 500.00 was deducted out of account. On that following Monday I went to the same bank and showed them my receipt that came out of ATM. They filed a dispute because they would have to review it. Had to wait 10 business days. I suggested they look at camera cos I didn't take any money. This whole process is still going on since December. They keep putting me off saying they are reviewing it. From one representative to another.

I was a BBVA customer and things were good until the big merge. Of course it was the same time as I was closing on my house. We lost access to our accounts for over a week. When I did get access again I was missing all of my savings and everything from my checking except $233.00. My savings when I got it back had $19.33 in it and my CD was missing. I wanted to die! EVERYTHING WAS GONE! They found my CD but now have been charging me overdraft fees and every bogus charge you can come up with. My autopay will go through and then a month later they return it. I'm not putting any more money in my account. Every month I am charged $72-100. For what? YOU TOOK MY MONEY AND I WANT IT BACK!!! My credit score has went down over 100 points. Now I'm too afraid to look to be honest. This needs to be fixed NOW!!!

My Mortgage was traded to PNC, and all I have had is poor customer service, with the first phone call, Customer Service hung up on me.... The second call was very nice, and Debbie followed up. The third was an issue with logging on, with over 30 minutes and transferred twice with no solution... other than to say I would get another letter in 5-7 business day! NOT IMPRESSED!

Please never ever get a loan from this bank, pay 1 or 2 percent extra but please don’t get loan, I paid off my car 2 years almost and I try selling my car, found out I have 2 loans from same bank. Stupid PNC bank and it’s been 1 month no luck, no help, just running around from this number to other number for whole month. I stay on phone every 3rd days for 1 hour plus max em spend at dmv 150 plus 3 trips to DMV and still no luck cause everyone blames each other, please be aware please….

I have been trying to get my income tax money from this bank but they keep on denying on giving it to me. They are asking for a reason why I need my money. No bank should ask for this. I have banked with credit unions and they don’t or have ever denied any withdrawals. It seems like PNC Bank needs a life threatening reason in order to provide you with your own money. I don’t recommend this bank at all.

They closed our Business account without giving us any prior notification, Branch Manager also has no idea about the same. Post that they cancelled our business credit card again without any prior notification. Never seen such a pathetic bank.

The app no longer works. My user name and password keep getting locked even though I've changed it several times in the past 2 weeks. I can no longer access my mobile app despite updates, uninstalling and reinstalling the app. I've been with PNC for over 20 years and this is the 1st time I've had problems. If it continues, I will be forced to move my banking elsewhere. PNC had always been a great bank. Now I am having serious doubts with the merger and lack of access to my mobile app.

I have been a customer since before it was PNC, since 1988, since it was National City. When it switch to PNC Worse bank ever. I am just a person working to live and pay my bills. PNC is overdraft happy. Even when you make a deposit to your account so you don't get an overdraft charge they still charge you that $36.00. I made a deposit on March 15th because I knew a bill I paid was coming out. The deposit was well over the $ amount coming out. I get a notice on March 16th PNC charged me that $36.00 overdraft. When I called I was told that the deposit didn't make it in time. REALLY, why. This is the worst bank ever when you are one of the little people trying to make it. $36.00 may seem like a small amount, but to some it might be loss of keeping their electric on, or their gas. When you live paycheck to paycheck it is a lot. PNC has no compassion for the little person.

Screw over the little guy! Definitely taking my complaint to the Better Business Bureau… My account is always full.. even during the peak of Covid … I didn’t meet the requirement once! And I had the account for years! You want to know why? I was in the hospital for a month and a half. Finally getting back on my feet my account was hit hard because of not getting a paycheck. Now I’m back to work and will be getting a Disability in and regular check again And they wouldn’t waive the fee. It’s like damn with all the ** going on in the world. I can’t get a break? I can understand if my ** was consistently low, but this was a one time thing! Definitely looking elsewhere!

Our company has been with them since they purchased BBVA. We had just upgraded to an LLC and had to get all new account #s and checks, which took months instead of days. Then they were purchased by PNC and we had to again buy all new checks and once again it took months to be able to ACH or EFT funds to our vendors. Then we discovered all of the additional fees PNC charges that were previously free so we decided to shop around. We ended up changing banks, and now I'm trying to close all of our business accounts and it's like they are holding our money hostage. I have to make a special trip into the bank every time because when I call, it is just dead silence after the initial automatic place you on hold. Nobody has ever answered the phone.

I have been trying to transition from BBVA for the last almost 9 months. The interface is not user-friendly and sadly so are most of the employees. There is a form of arrogance and rude ways of conducting business that I have noted in most of the customer service representatives. I wish they would modify the system to a more efficient platform. PNC lacks a lot of basic features other banking sites carry.

I was working with Brandy **. Not only is their process extremely slow but the appraisal process makes no sense. We have a newer home for which sales are over 800k, yet we got appraised low. My first mortgage appraisal came in much higher. PNC does this so they can charge you an extra interest rate. It is in no way representative of the actual home value based on actual comparables. They did not work with me on the appeal process and it was a complete turnoff. Do not do business with PNC.

Worst bank EVER! STAY AWAY FROM PNC! PNC put a hold on my debit card for "investigative potentially fraudulent use". I would not have even known this if I hadn't tried to use my card. When I called customer service, I was transferred 6 different times and was on the phone over 2 hours! I was THEN informed of the hold. I spoke to Kim (the last representative I spoke to) and she lifted the hold and stated I shouldn't have any more issues but I would have to call the next morning to have a new debit card issued. I did that, as well as paid the $25 expedited fee. I received my card on Wednesday. I had to call PNC because instead of using my same pin number, they apparently changed it. However, the representative activated the card and told me to use it as credit until the pin number arrived in the mail.

My parents have a second mortgage with PNC. Without any other prior notices (no letters, calls, emails, nothing) they received a notice of sheriff's sale of their home. The amount they want is triple the balance (about $93K versus $33K). PNC also did not contact the first lender. Calls to PNC to ask what/why, etc. were simply met with the repeatedly saying, "Pay your bills." Will not even listen or speak civilly. They never sent any bills. Paying a lawyer to help.

I have been with this company over 10 years and it's been nothing but a headache. I got a new debit card which I thought would close my old card. But that wasn't the case, so anyone with my old card is still able to charge my card. I spoke to a representative this morning. For some reason she could not cancel old debit card which makes no sense at all. I also paid $33 to have a company stop taking payments. This did no justice either. I woke up to numerous payments taken from my account! I have decided to close my account with this bank!

I called customer service before depositing a check on my mobile app to make sure the funds would be available today Valentine’s weekend. The young lady said, "Yes it would be available." I deposited my check and the funds don’t be available until 2/15/22. Now I’m screwed. I would not would not would not recommend this bank to an enemy.

I have had a personal and a business checking and saving accounts with PNC Bank for over 20 years. Last month they decided to close all my accounts. When I asked why they were doing this, they said they had the right to close my accounts without any explanations. PNC Bank closed the debit cards within 5 days of the letter and the accounts within 30 days.

Very bad experience, twice told the wrong information & tried to charge me late fees for their mistake.. I'm in the process of moving my car loan to a more reputable company.. They disconnected me a number of times & would not call me back.

When my bank was bought out by PNC I wanted to give them a chance. I thought one bank is as good as another and it will be less hassle if all my accounts stay the same and just transfer over- WRONG! PNC started their merger off by making customers wait at least an hour to speak with a person. Then, if I had any questions about my mortgage I was referred to the customer service number and told they could not see anything related to my mortgage on their computers, even though my mortgage is serviced through PNC!?

Small business owners stay away from this bank. They will never help you when you need their help. They throw you under the bus just like they did to me. I have been their customer for two years. In 2020, I made 805,000.00 and I used PNC as my only bank. I was putting every pressure on my employees to have them open a PNC account for a Smooth and faster payments. In 2021, my made $ 1 million. And I was a very loyal customer of PNC. When I asked them for a credit card list raise they made me feel like I am a thief.

Contacted by customer service.

PNC has the worst customer service. Representatives are clueless, they don't care and they don't solve issues. Most of all they are Rude! It may be in my best interest to not bank with them due to poor service.

Definitely the worst bank I've had. And I've banked with Huntington and US bank. Maybe if they invested some money in their network, customer service, and improving branch locations it would be better. They consistently take as long as possible to process incoming and outgoing transactions. You literally have to go back to keeping a paper bank ledger if you make a lot of payments, purchases, or if you have incoming funds often from anything like eBay or PayPal. They take forever to process refunds. Here lately I keep noticing that my veterans benefits payment on the first is showing up later and later. Other banks are nice enough to release funds as soon as they see them on the network. Not a greedy bank like PNC though, that's how they make loans in the fractional reserve banking system.

My credit card account with BBVA was acquired by PNC several months ago. They apparently didn't move my info over correctly, because I could no longer log in using their mobile app that replaced BBVA's. After numerous phone calls and countless hours on hold, the issues are still unresolved. Couple that with a conversation with John in C/C trying to get late fees reversed, where he was downright combative and rude, and I'll be paying off that account and closing it as soon as they get done *snail mailing* me a password.

This bank is the ABSOLUTE WORST. I have a car loan thru this company & wish I would have chosen another option. The website is not user friendly & looks like it was designed in 1995, the customer service agents either hang up on you, or keep rerouting to other departments because they 'can't see that information on my screen'. I set up automatic payments & suddenly that automatic payment magically ended & now I'm late on a payment. Then I call to make payment immediately & then get an email the next day that I owe the payment still. I call customer service, tell them I can see the payment has processed thru my other account with Bank of America (who I love), yet they can't see that on their PNC screen. What the ** people, get it together! I can't wait to sell my car so that I never have to deal with this company again.

This is THE WORST bank EVER! For the second month in a row my card has been in the negative by $300. When I called to ask how my card is $300 negative when I have not made any purchases they went on to explain to me that the IVR system told me I had money that I indeed did not have and they let the charge go through due to overdraft protection. When I asked them to cancel the overdraft protection they told me it's not a good idea because if I ever make a purchase and it gets denied they will then charge you 40$. MAKES NO SENSE!!! DO NOT BANK WITH THESE IDIOTS.

PNC bought BBVA and the service has not been the same. Today I went in to cash a small rebate check at my local bank and after I gave them my drivers license I was told I needed to provide 2 forms of ID's to cash the check. I was told that is PNC bank policy. I called customer service and was told the same thing. The government wants everyone to be able to vote without any ID but PNC requires 2 ID's to cash a check, at my own bank. I still can't believe this! Ridiculous!

This is the worst customer service experience I have ever had. Hold times over 40 min, was hung up on every single call. This Bank makes it impossible for you to cancel accounts and access your money.

I have been dealing with PNC over 10 years and have not had a problem until recently. The IRS sent a letter to the bank for garnishment and money was removed from my account on the following day along with a $100 fee with 0 notice. I have tried to calling several times and waited over a hour to talk to someone because the garnishment was paid in full before letter was sent and should have never been removed from my account. I am highly disappointed as if this would have happened 2 years ago I would have talked to someone immediately when I called in.