PNC Bank Reviews

I have been trying to transition from BBVA for the last almost 9 months. The interface is not user-friendly and sadly so are most of the employees. There is a form of arrogance and rude ways of conducting business that I have noted in most of the customer service representatives. I wish they would modify the system to a more efficient platform. PNC lacks a lot of basic features other banking sites carry.

I was working with Brandy **. Not only is their process extremely slow but the appraisal process makes no sense. We have a newer home for which sales are over 800k, yet we got appraised low. My first mortgage appraisal came in much higher. PNC does this so they can charge you an extra interest rate. It is in no way representative of the actual home value based on actual comparables. They did not work with me on the appeal process and it was a complete turnoff. Do not do business with PNC.

Worst bank EVER! STAY AWAY FROM PNC! PNC put a hold on my debit card for "investigative potentially fraudulent use". I would not have even known this if I hadn't tried to use my card. When I called customer service, I was transferred 6 different times and was on the phone over 2 hours! I was THEN informed of the hold. I spoke to Kim (the last representative I spoke to) and she lifted the hold and stated I shouldn't have any more issues but I would have to call the next morning to have a new debit card issued. I did that, as well as paid the $25 expedited fee. I received my card on Wednesday. I had to call PNC because instead of using my same pin number, they apparently changed it. However, the representative activated the card and told me to use it as credit until the pin number arrived in the mail.

My parents have a second mortgage with PNC. Without any other prior notices (no letters, calls, emails, nothing) they received a notice of sheriff's sale of their home. The amount they want is triple the balance (about $93K versus $33K). PNC also did not contact the first lender. Calls to PNC to ask what/why, etc. were simply met with the repeatedly saying, "Pay your bills." Will not even listen or speak civilly. They never sent any bills. Paying a lawyer to help.

I have been with this company over 10 years and it's been nothing but a headache. I got a new debit card which I thought would close my old card. But that wasn't the case, so anyone with my old card is still able to charge my card. I spoke to a representative this morning. For some reason she could not cancel old debit card which makes no sense at all. I also paid $33 to have a company stop taking payments. This did no justice either. I woke up to numerous payments taken from my account! I have decided to close my account with this bank!

I called customer service before depositing a check on my mobile app to make sure the funds would be available today Valentine’s weekend. The young lady said, "Yes it would be available." I deposited my check and the funds don’t be available until 2/15/22. Now I’m screwed. I would not would not would not recommend this bank to an enemy.

I have had a personal and a business checking and saving accounts with PNC Bank for over 20 years. Last month they decided to close all my accounts. When I asked why they were doing this, they said they had the right to close my accounts without any explanations. PNC Bank closed the debit cards within 5 days of the letter and the accounts within 30 days.

Very bad experience, twice told the wrong information & tried to charge me late fees for their mistake.. I'm in the process of moving my car loan to a more reputable company.. They disconnected me a number of times & would not call me back.

When my bank was bought out by PNC I wanted to give them a chance. I thought one bank is as good as another and it will be less hassle if all my accounts stay the same and just transfer over- WRONG! PNC started their merger off by making customers wait at least an hour to speak with a person. Then, if I had any questions about my mortgage I was referred to the customer service number and told they could not see anything related to my mortgage on their computers, even though my mortgage is serviced through PNC!?

Small business owners stay away from this bank. They will never help you when you need their help. They throw you under the bus just like they did to me. I have been their customer for two years. In 2020, I made 805,000.00 and I used PNC as my only bank. I was putting every pressure on my employees to have them open a PNC account for a Smooth and faster payments. In 2021, my made $ 1 million. And I was a very loyal customer of PNC. When I asked them for a credit card list raise they made me feel like I am a thief.

Contacted by customer service.

PNC has the worst customer service. Representatives are clueless, they don't care and they don't solve issues. Most of all they are Rude! It may be in my best interest to not bank with them due to poor service.

Definitely the worst bank I've had. And I've banked with Huntington and US bank. Maybe if they invested some money in their network, customer service, and improving branch locations it would be better. They consistently take as long as possible to process incoming and outgoing transactions. You literally have to go back to keeping a paper bank ledger if you make a lot of payments, purchases, or if you have incoming funds often from anything like eBay or PayPal. They take forever to process refunds. Here lately I keep noticing that my veterans benefits payment on the first is showing up later and later. Other banks are nice enough to release funds as soon as they see them on the network. Not a greedy bank like PNC though, that's how they make loans in the fractional reserve banking system.

My credit card account with BBVA was acquired by PNC several months ago. They apparently didn't move my info over correctly, because I could no longer log in using their mobile app that replaced BBVA's. After numerous phone calls and countless hours on hold, the issues are still unresolved. Couple that with a conversation with John in C/C trying to get late fees reversed, where he was downright combative and rude, and I'll be paying off that account and closing it as soon as they get done *snail mailing* me a password.

This bank is the ABSOLUTE WORST. I have a car loan thru this company & wish I would have chosen another option. The website is not user friendly & looks like it was designed in 1995, the customer service agents either hang up on you, or keep rerouting to other departments because they 'can't see that information on my screen'. I set up automatic payments & suddenly that automatic payment magically ended & now I'm late on a payment. Then I call to make payment immediately & then get an email the next day that I owe the payment still. I call customer service, tell them I can see the payment has processed thru my other account with Bank of America (who I love), yet they can't see that on their PNC screen. What the ** people, get it together! I can't wait to sell my car so that I never have to deal with this company again.

This is THE WORST bank EVER! For the second month in a row my card has been in the negative by $300. When I called to ask how my card is $300 negative when I have not made any purchases they went on to explain to me that the IVR system told me I had money that I indeed did not have and they let the charge go through due to overdraft protection. When I asked them to cancel the overdraft protection they told me it's not a good idea because if I ever make a purchase and it gets denied they will then charge you 40$. MAKES NO SENSE!!! DO NOT BANK WITH THESE IDIOTS.

PNC bought BBVA and the service has not been the same. Today I went in to cash a small rebate check at my local bank and after I gave them my drivers license I was told I needed to provide 2 forms of ID's to cash the check. I was told that is PNC bank policy. I called customer service and was told the same thing. The government wants everyone to be able to vote without any ID but PNC requires 2 ID's to cash a check, at my own bank. I still can't believe this! Ridiculous!

This is the worst customer service experience I have ever had. Hold times over 40 min, was hung up on every single call. This Bank makes it impossible for you to cancel accounts and access your money.

I have been dealing with PNC over 10 years and have not had a problem until recently. The IRS sent a letter to the bank for garnishment and money was removed from my account on the following day along with a $100 fee with 0 notice. I have tried to calling several times and waited over a hour to talk to someone because the garnishment was paid in full before letter was sent and should have never been removed from my account. I am highly disappointed as if this would have happened 2 years ago I would have talked to someone immediately when I called in.

This bank gets 1 star because I have to select at least one to give a review.. Worst bank I have ever had the displeasure of being with. Have been with Bbva for 15 years and will now be closing both accounts with Pnc. Horrible online app, worst customer service. Idiot fraud detection. Even my pnc banker recommended I switch to Bank of America. The old bbva employees can't stand pnc either. Don't go with this bank, you'll regret it.

I had a BBVA Visa for years, with no issues. They were recently bought out by PNC Bank and the transition has been agonizing. Now I have my first reported fraudulent charge on this account, and reporting it has been a nightmare. I was charged $109.00, though I ordered nothing and received nothing in terms of goods/services. Vendor submitted charge TWICE, and PNC has allowed the second charge to stick. They claim it's a "disputed charge" and must "investigate". God only knows how long this will take.

PNC recently acquired BBVA and the transition has been painful. Had to change our account numbers to PNCs, which meant notifying all the autopay and auto receive institutions of the changes. Trying to get questions answered requires waiting on the phone from 30 - 60 minutes every single time, if you have the time and patience! Even if you get connected you then get transferred which then requires another wait. Overall Pathetic Customer Service. Tried going to a local branch but the lobby was closed until further notice. Naturally the drive thru had a long line. ACH deposits are processed really slowly, several days. Never had problems like this with BBVA and its antecedents over the past 37 years.

I was one of the unfortunate victims forced to deal with this institution after they absorbed BBVA. I used my BBVA rewards card for all monthly purchases and paid it off at the end of the month, I tried to do the same with my PNC card. However, PNC fraud protection would allow a transaction (say groceries) one day and deny that same kind of transaction another. In the month and a half I used their card, they denied 6 transactions, 1 was an emergency. Thankfully I had my Capital One on me. I called to get this resolved and was hit with extremely rude and snide comments that led to no resolution. When I asked for a supervisor to take my call, the rep said he was a supervisor and wouldn't transfer me. I switched to my Capital One card and shredded my useless PNC card. I'm also changing my checking to a different bank. My advice would be to steer clear of PNC.

I was a loyal, satisfied customer of BBVA in Texas. The acquisition by PNC was a total disaster...now the customer service is simply terrible. I have encountered countless mistakes by the bank and they really don't care. My advice...find another bank. Any bank would be better than PNC...truly a joke!

PNC has been most egregious in handling the dissolution of a trust account after the death of my mother. They have frozen all accounts understandable but have deducted fees on a monthly basis without allowing us to trade or use the account. They have consistently procrastinated completing this small account for 11 months now. There is no excuse for the lack of inaction, lack of communications and depleting the account with absurd fees. Further they charge a hefty fee for legal expenses without even consulting or sharing an estimate. PNC should be investigated by the SEC.

This has to be the worst bank in banking when it comes to customer service!! I can deposit a mobile deposit into my credit Union and receive funds in 2 hours! And PNC can’t even transfer from one PNC account to another with a check without holding it for 1 business day! The bank statements are hardly ever available! And I could go on and on, save yourself the headache and do not Bank here! If I didn’t have 25 business account transferred when they bought out my original bank! I’d shut them all down!

So they closed my bank account for $2. I never received a notice of them closed in my bank account consider not have an open savings account so they could have just took $2 out of, I have a direct deposit hit my account with PNC Bank because they close my bank account the day before my money still missing. I don't know where it's at. They said that it takes 15 days to send back to the sender. I would never use the service again. It was the worst experience and to this day no one can tell me where my money is.

I had a high yield account at PNC Bank for years until I decided to move my funds to my local bank and put a deposit on a property. Worst nightmare ever dealing with PNC. They do everything possible so that you don't take out a penny. Put my transfer on hold and when I tried to do a wire, well it's easier to win the Olympics.

Took my father into the PNC Ridge Rd. Parma branch to withdraw Christmas money. When we got to the teller my father handed her [with dark hair and glasses] his debit card and driver's license. She asked if we had a withdraw slip filled out, my father said no. We went back to the desks in the bank and there were no withdraw slips, so we got back in line. This time the other girl [with light hair ] waited on us and was very helpful. After the withdraw we sat down and waited to be called into one of the offices [I had some online questions]. We were ignored for 15 mins, they never said a word to us and had no other customers, they hid in a back room. Today I am trying to talk my Dad into closing his accounts and moving over to Chase.

I've had a great experience with PNC Bank so far! I have their prepaid card, and it's been fantastic for me. Great customer service, excellent card, I love the tap pay feature available, I've never had one issue when it comes to banking with PNC. I do look forward getting a checking account with them in the future. I do recommend the SmartAccess Card. It's the best prepaid card I have ever used. PNC Bank is wonderful.

If I could give PNC's customer service 0 stars I would. I have been a member of PNC since they were national city. My account has been hacked several times in the past few days and their customer service is completely unreachable! I've tried using their call return service, waiting on hold, Connecting with the online chat, No one ever answers and yet they act like they're going to but the call wait time never goes down from 20 minutes. PNC really needs to get their act together.

I get locked out of my business account at least once a month. I have to go into the bank to unlock it. I was unable to pay my rent on time on several occasions, because of this. I'm unable to do anything online. It is useless. DO NOT use this bank for business.

I paid 3300, (a year's worth of car payments) ahead of time. Not three months later, the car was repossessed. The bank teller told me I could do this. Later, the loan department or the retail branch just stopped doing monthly payments and put it all towards principal. This is a predatory loan practice and has left me without a car. PNC has a clever way of shifting you around to different departments until you get fed up. Always demand to speak to a supervisor as soon as you get on the phone. User's recommendation: Use a different company for banking and loans.

I closed all my PNC accounts a month ago. Now I get a notification my account (closed) has a banking fee and is overdrafted. When I closed my accounts, I received all the correct paperwork that confirmed the closure, the check with my current final balance, and a final statement that showed a $0.00 balance. I made sure I had all proper proof of closure. NOW they're showing me there was ONE PENNY left in the account that kept it open, so they charged me a fee for not having the minimum $500 balance. I called and got it resolved easily, but they claimed they didn't know why there was one penny left. If you ask me, it was done on purpose so they could try and collect fees. I'm pretty sure that's illegal. There was absolutely no reason for my accounts to have been opened with one penny left when I closed all of them properly. PNC is absolutely criminal, even after you leave them.

Hello, I am a business customer. I'm trying to reach someone that can help me resolve a negligent issue. As a valued PNC customer, I trust my finances with your institution. It saddens me that I have been reaching out for almost 2 months for you guys to stop am 7,800 international wire fraud on my BUSINESS ACCOUNT. I have been extremely patient while being assured that everything will be taken care of in timely fashion. I had my wire recalled immediately, before the intermediate bank ever released the funds. So I feel like your wire department mishandled this business wire fraud investigation.

I used PNC bank for my mortgage. They charged the highest fees possible and referred me to their closing company. There were so many people involved that we had to keep sending the same information over again many times. I closed on my house with their company and 2 months later I do not have deed. I cannot pay my taxes because the property is still in the old owner's name. I have spent days emailing and making phone calls and they just keep passing it along to the next person. I think PNC could save a lot on payroll and have happier customers if they would get rid of some of their lower management staff. The clerks at the bottom are the only ones working.

Credit card with reward points. They only give $1 for every 500 points. Pathetic. No card with this type reward will attract any person. Cards all over the USA have many benefits much much better than PNC.

I am to my wits end with this bank! I had a Simple account for the longest time which was acquired by BBVA, and I stopped having direct deposit due to not being happy with this change and fraud which happened prior and still never got resolved. Never agreed to BBVA handing over my information as the switch yet again was acquired by PNC Bank. My account was not even being used and no fees were happening until the day I got the letter from PNC about them closing my account with a negative balance of $91.35. What? Letter came from "Branden", their Recovery Specialist.

Banked with BBVA compass since I opened my business in 2005. Had no problems. They switched to PNC. Problems begin. I call to try to find out how to fix it. They say I have to come in. I go in and wait FOREVER to speak to the one teller. There are workers standing around, moving around, but not tending to customers. Took so long I couldn't complete my task. Waited two weeks, picked a diff time and went again. This time no one in line. There are two tellers. Female says, "he will be with you in a minute". I ask which booth he works from. She repeats, "he will be with you in a minute."

I was unhappy with BBVA so I closed my account on August 6th 2021. Somehow PNC got my closed account in their November 2021 merger. PNC decided to charge my closed account with a $3 fee. And since it was closed and had a zero balance it went negative. So they charged me $81 in fee and overdraft fee on a closed account. They want $81 from me. I never had a PNC account. They are attempting to extort $81 from an account I had already closed.

We made it to 4 days before our closing date to find out Underwriting dropped the ball and was dishonest. And several new applications were filed (without our authorization). To be told our application was cancelled and were not notified of this and would not have known if I had not been calling. If you want to waste time and money then PNC is great, I have been calling and emailing with no resolution and no one calls back when they say they will. So I guess they think we are just going to be out all this money and time. Even the managers have a problem with doing their job, no wonder no one who knows how to do their job have I seen.

Swept from BBVA to PNC Investments. If you ever hear that is going to happen to you, cash in your accounts BEFORE it happens. No customer service. Clutter sent to your email with no unsubscribe. Calls to customer service not helpful. Told to contact Investment Representative. Catch is that there is no way to speak to your investment representative - just the same phone tree that takes 10 minutes to climb, and STILL unable to contact anyone but an inexperienced, unhelpful customer service rep. No email anywhere. Apparently if you are on Twitter, you can message them?!?!? Decided to close account. They can't even do that - I have to go to Prudential to do that. 26 minutes to be told I'll have to pay over $800 to close my account now. So sorry I ever made this investment.

BBVA switched to PNC. We enjoyed BBVA but, have had nothing but poor service from these people. Yesterday we went to the PNC on Bayou Blvd in Pensacola Florida to try and close our account we had to pay for an oops which we did but we're told that we couldn't close the account in the same day. So we came to the one on Hwy 29 in Pensacola Florida and have been waiting over an hour just to get the account closed. If you want a bank in Pensacola Florida that cares about their clients go to Harvester's Federal Credit Union not only are they fast but helpful and friendly as well.

If I could give 0 stars or negative stars I would. I applied for a HELOC in July. In every step of the process the loan officer assigned to me was unresponsive. Finally we were approved while I was out of the country. I received an email that said I had 48 hours to respond or they would close the application. I waited 4 months for them but I only got 2 days. This bank is terrible, annoying and not responsive. I hope this review with help others make a better decision. Stay away from this incompetent horrible bank.

As a BBVA customer, I was forced to become a PNC Bank customer after they took over. I can honestly say that PNC is by far the absolute WORST bank I have ever had the displeasure of dealing with, and I have done business with a lot of banks in my lifetime, as well as worked for a few. Not only do the employees of PNC simply not give a crap, but PNC also seems to have some of the worst systems I have ever seen as well. Going from BBVA to this nightmare bank has been an awful experience. FYI...don't use the debit card lock feature if you might possibly want to unlock the card at night during one of their weekly system updates. Not only does the lock/unlock option disappear for 2-3 hours during these system updates (PNC confirmed this has been a long-known issue by them), leaving you unable to use your debit card if it was locked prior to the update beginning, they also conveniently don't offer any sort of customer support during the overnight hours either.

I've banked with PNC for most of my life, in the last 37 years they have had my personal and business banking. In recent years our local PNC office has turned into a training ground for new employees, as of recently they announced they will be closing our local branch with no regards to the community that has supported them for many years. If you can do it online you are in luck. If you have to call in and the rep can't help you you are told you will received a call back with in 48 hours, good luck with that. Today I received a call back after 2 weeks, I told the rep, "Thanks but I have already remedied the problem," I'm in the process of closing my last account that I have with them. January 1, 2022 I will start the year with a new Bank. Their customer service is non existent in the office, on the phone or online. My recommendation is bank some place else.

I was a very happy Simple customer, until they sold out to BBVA. BBVA sucked, but their app was at least usable. PNC has a crap app and is basically unreachable by phone. I'd be surprised if the organization exists in 5 years. DO NOT CONSIDER BANKING WITH PNC!

Update don 7/26/2022: PNC bank claimed to have not received our May mortgage payment. No changes had been made to our account information and there were no issues with any other payments. They charged us late fees and continually sent letters in the mail that we did not pay. We provided proof of payment, statements, and even had a conference call with our bank and PNC to prove that the funds had left our account and were not returned. After over 2 months of calls, emails, etc. they FINALLY found the error and they were 100% at fault for losing our money. The reasoning she gave didn't even make sense. I truly think they were trying to scam us out of another mortgage payment. Also they refuse to make up for the HOURS that I spent on this issue that was their fault. They said "Oops" and "Sorry there is nothing we can do for you." Unbelievable. STEER CLEAR! THIS BANK IS TRASH!!!!

WARNING!!! DO NOT BANK WITH PNC!!! YOU'VE BEEN WARNED. PNC and BBVA are absolutely horrendous banks to deal with. They made a (an admitted) MISTAKE and froze my bank accounts. After 2 months of nearly daily emails and international phone calls, they are yet to unfreeze my accounts. They have no explanation and simply keep leading me on to think it will happen tomorrow or next week. I've had no access to my money for 2 months but luckily I also bank with another (much better) bank so I'm able to survive.

I am a previous BBVA customer until I was forced to PNC bank without any notice. Had to order new checks at my expense. First check I write, for rent, they denied payment because they don't have my signature on file. You think someone could notify me there would be a problem ahead of time, but no, they just deny my rent. So now I have to pay late charges to my landlord & the fees his bank is charging for a bounced check!! It's a nightmare! Customer service is awful!!

Worst customer service ever! Unfortunately, the bank we were banking with, BBVA Compass, was recently purchased by PNC. I am in week four and counting of trying to get our business accounts settled, merchant services, and direct deposit set up and our accounts are still not fully functional. Worst of all, you can expect to wait in queue for up to 5 hours per day! It took me 3 days of daily calls last week to get an operator to pick up the line and then he transferred me to another department that never picked up the phone. Yesterday was the first time I spoke with a person in the Treasury department and they still have not resolved my password issue. They tell me I may need to wait up to 48 hours to get it resolved!

I am a pervious BBVA Customer. They did a horrible job at changing us over to PNC. I have been unable to receive any assistance to get logged in online to be able to pay my loan. Any time I'm finally able to get through they transfer me to someone who it never connects to. DO NOT BANK WITH PNC. THIS PLACE IS A JOKE! I will be refinancing with a different bank as soon as possible.

I was a BBVA customer, who became a PNC customer through PNC’s acquisition of BBVA. After acquisition, I was charged a fee for checks that was not applicable at BBVA—I needed the voided PNC checks to document the account number change for payees. When I called to address the issue, the representative hung up on me.

Terrible bank. I am a new customer who came over from BBVA. I had trouble getting my old bank statements. I've had trouble reporting fraud. They decline my payment without cause. Low daily spending limit. I can’t even pay my rent with $1,000. I had to physically go into the bank to get a cashier's check?!?! That is so ghetto! Then they only had 2 tellers and one of them was working the drive thru and the counter!!! Like what??? Just terrible.

I am a previous BBVA customer. I cannot log in to my account, so I phoned the new PNC. Horrible service & waited on hold forever. Finally spoke with to branch. PNC demanded that I come in. They further demanded I make appointment. The att

Former BBVA business and personal customer. My debit cards got flagged for fraud. I went to my local branch that was formerly BBVA. They could not get the cards activated and sent me to a branch that could re-make the cards on site. I arrived there, waited 30 minutes whole 2 of the tellers chatted and flirted with customers only to find out that their machine was broke. The young lady who told me that demonstrated that she could care less if I was customer. I have now been at another branch for the same thing waiting for 20 minutes because no one said that I needed an appointment to get this done. Hearing the other situations that people are having this merger has been just short of a disaster! I will be taking my business elsewhere. No one has time to waste these days and to be without debit cards for over 3 weeks is ridiculous!!!

I didn’t have a choice but to switch to PNC after buying out BBVA. This has been the MOST miserable experience I’ve had in my life! I never received a debit card to be able to access my account. I called customer service to receive one and my account was listed as inactive for some unknown reason. I have to wait 2 days and call them again, so I can request it again. I tried to set up the PNC account with my wells fargo account to transfer money over to my PNC account from my Wells Fargo account (the way I did with BBVA), but it was giving me an error message that it wasn’t approved for bank to bank transfers. I was told by customer service to instead use Zelle (1 account under my email, 1 account under my phone number).

This has been one of the worst customer experiences I have ever encountered. They don't have a consultants. They have one of the worst voice response systems a complete and utter failure. I have never experienced anything quite this bad. They are an embarrassment. If I can I will switch my mortgage.

After 30 months of a spotless record as a 501c3, humanitarian non-profit account, what I encountered was shocking in the coldness of its heart. This bank is staffed with empty suits, with dollar signs for brains. To be fair, the personnel at the Audubon, Pa. branch are lovely people. They've greeted me with affection every time. This includes Tulsi, Tom and Branch Manager, Kayla.

Firstly, as a former trainer in two different calls centers for two different banks, I can tell you that after chatting but talking to a variety of PNC employees, they are very poorly trained, lack confidence in the "answers" to questions I posed and have very, very poor listening skills. Usually, you can state "some" but in my experiences thus far as I am a former BBVA customer, I can correctly say all I have had the aggravating experiences in dealing with. So readers keep this in mind when choosing a bank. Banks are basically the same (online only banks excluded). The only difference between banks like PNC and its competitors is CUSTOMER SERVICE and PNC just doesn't offer any that will make you feel any better when you disconnect than when you started. In fact you will probably find yourself infuriated.

PNC randomly closed my account without notification or a mail to my address. They decided to close my account near the end of the month and I won't get my check until a week after the new month. I am going to be late on several of my bills. This screw-up is on your end - thank you. Absolute DISASTER!

I was a BBVA customer and really liked banking with them. So much so that I moved a business account to them. Then, PNC came along and the trouble began. Pre-conversion, PNC almost over-communicated to the point where the pile of letters and notices are three inches thick. I had a feeling things might be dicey when they announced that Quicken users would need a special customer ID and PIN, which would be mailed after conversion.

I’ve been with BBVA for 20 years. I was sad to hear they were being taken over but tried to be patient, flexible and open during the process. Immediately it was a disaster. My accounts were inaccessible for a week. Once I received my new debit card and activated it, it worked for 24 hours before suddenly stopping, despite funds being in my account. After scouring their website, I saw no reason. There were no alerts, messages, or trouble shooting solutions. I finally found the chat box, and waited 30 minutes between responses (For over an hour and a half) with an agent who informed me that my card was locked due to “suspicious charges,” that seemed irregular and had been flagged by the fraud department, the agent suggested maybe I had traveled and “forgotten to tell them.”

Have been a small business customer for 2 years. Repeated problems with accessing online system. When phoning customer service, either 1) business number answered by personal banking, I am transferred and disconnected; 2) telephone robot indicates there is a 20 minute wait, can call me back, no callback. Have requested to speak to supervisors. Never connected. I phoned the corp offices, received a callback, was promised a tech person would contact me. Never happened.

Absolute DISASTER!!! Sooo disappointed in PNC (and BBVA for doing this)... VERY irresponsible. Three weeks in and I still have no online access to my account, after numerous calls, online messaging AND two trips to my local branch. PNC (and BBVA) should be ASHAMED.

I was with BBVA for 6 years, that’s a pretty big deal considering the other options out there. I was selling a car online and the guy gives me a certified check which I deposit into my account. This was during the merger. Well it just so happens the check was no good and they froze my accounts while they “investigated” which I totally understood. Well after weeks of no communication and me sending the conversation between me and the guy, and the information to contact him, they call me and said they’re sending me a check from each of my accounts and ENDING the relationship like I was the criminal. I asked for an explanation and she said she didn’t have any other information for me.

Horrible service. I’ve been going to Pansy for 20 years I have a few accounts. I had all forms of ID except for my photo ID and I was asked if I know Vincent? Oh if I know him he’ll help me is that it? He would not cash a check for me. He told me he knows who I am and has seen me in the store before but it didn’t matter and that he was not going to help me. I’m thinking about taking my bank out of PNC and going somewhere else because that’s completely unacceptable. Oh but if I’m friends with him I think that would be OK. He would probably help me then.

Run away from this company as fast as you can, they locked my accounts after the merger with BBVA and now I don’t have an account I can use. Don’t do business with them, bad company. Their phone system auto hangs up, customer service is rude. And the people at the branches can’t help.

Has anyone else become an involuntary customer of PNC Bank when they bought out BBVA/Compass Bank? If so, I sincerely hope that you do not EVER need to contact their customer service department! Not only did they provide me with one of the worst customer service experiences of my life, but they apparently do not have a mechanism in place to file a complaint! Two different reps told that they were going to file a complaint “on (my) behalf”, and that someone should call me within 2-3 business days. That was last 8 days ago. Still no call. When I directly asked the 2nd rep how I could file my OWN complaint on my OWN behalf, she literally told me to go complain on Twitter! TWITTER?!?! Really?? Yes, really.

I’m a customer from BBVA that has now become PNC. I went to my mobile app to pay on one of my accounts, the account was not in my drop down box. I called customer service. No help at all. I was told there was a hold on my account. Then I was transferred to another person. Then I was told it was on hold because I missed a payment. Not so. I paid early before the switch to PNC. More research was done. It was in fact true that I paid early. The next thing I was told is that I put a hold on my own account. Not true! They PNC put a hold on my account during the switch which I’m told I have to correct this useless bank's mistake. So I would not recommend using this bank.

We are a small biz that has been through the acquisition of BBVA.. the vendor Payables via bill.com is 100% horrible! You must create a bill then approve the same damn bill you just created to eventually PAY the bill! You need a finance degree to follow how busy the online app.. horrible User Friendly experience. We have 6 accounts with this bank and will be moving to Cap One immediately. What a terrible experience. Fyi.. the local branch employees just smile and say they don't know what the hell is going on.. very poorly trained. Too bad. Nice folks at BBVA.. RUN NOW QUICKLY!!

I moved my business accounts to BBVA about 3 months ago. The process was smooth as butter and any issues that needed resolved were minor and the bank manager had authority to fix them all. PNC buyout hit and it took me 4 DAYS to get ahold of anyone at PNC customer service to get access to my online accounts after my BBVA login info didn't work like I promised it would. I called the branch and they tried so hard to help but their own system wasn't functioning either so there was nothing they could do.

Incompetent! How in the world can you buy out a bank, have many many months to roll out the online banking ( as if online banking is brand new and never been done before) and now can't see all of your accounts? I spent an hour driving to formally BBVA, since the online help and live customer service from PNC could not do a darn thing. I then spent 2.5 hours in the bank trying to rectify PNC debacle.

I reported to PNC how their branch manager discriminated against me, as I was questioned for pulling out thousands of dollars from my business bank account, so that I could purchase construction material and pay the laborers on my apartment construction site. In the drive-through line I was literally interrogated before an audience of 3 other PNC Bank representatives. The event was humiliating, as they, the bank manager pause their business as usual to interrogate me. All of my transactions were real estate and construction related, yet PNC racially profiled me as if I was some type of drug dealer. In the end they closed my account.

My wife and I went to open up an account we could monitor to help her daughter. Our 1st visit to the bank the staff was unfriendly and we were told to text to be helped. 30 minutes later we left. AVOID.

This is a completely incompetent company. Bbva to PNC buyout. This company is ignorant, I have a business account with debit card, so they create an account but don’t issue debit card. So they take your money but don’t allow you a method of getting to it via DEBIT CARD. Customer service are lots of completely incompetent people. Many told me card was printed and sent others tell me it needs to be set up. WTF. I will get it resolved, but will pull my money out to another bank. I highly recommend you all do the same.

I was a previous BBVA/Compass customer and after they were bought out by PNC I have had issues. I could not ever access my accounts online. After my complaint was escalated, I finally received a call. After troubleshooting I was told I would never have online access and I would have to conduct all of my business at a branch office. The representative acted like it was completely normal to not have online access to your accounts. I find it hard to believe I would be told this in 2021 when a great majority of business is conducted online. Needless to say, this bank has lost my business. It angers me because I had my BBVA/Compass account for over 20 years and I never would have elected to have to do any business that has conducted themselves like PNC Bank has done.

Danger day? Low cash mode? Biometrics? Money bar? Scheduled out? Spend free? "Pending" internal cash transfer status? I mean, PNC is a complete control freak! It takes an hour and a half to sorta' figure out what the hell your real balance is for Pete's sake. And is there a fee I must pay for the privilege of having my money in your bank and the honor of the multiple cumbersome and convoluted so-called "tools" I must use to simply pull up my accounts? I've zeroed out my balance and won't be dealing with this complex set of PNC online crap. Buh bye.

After they made the switch to PNC is when I started having issues. The day after I got my new account someone withdrew $8000. The Manager of the El Paso branch on Stanton was absolutely no help and a complete jerk to me. He blatantly ignored me when I needed help. Finally got help through calling and filed a fraud claim. After it was all fixed I immediately withdrew my money and closed my accounts. NEVER BANK WITH PNC!!!

Would like to give a great shout out to LEIGH ** from Houston (go Astros) after over a week during the bank transition from BBVA to PNC. She took the extra effort and was able to get a pin # so I was able to log in to accounts. This was after 7 days of aggravation and people just transferring me to a different number and put on hold, for about a total of 10 hours in 3 days. Obvious now that the other people just didn't want to have to go the extra mile. It only took Leigh about 15 minutes and we had the whole situation fixed and logged into new accounts. Thanks again Leigh and hope they appreciate your hard work and going above and beyond especially during these crazy times.

I was in the phone with PNC for an hour and they stated that me that they can't close my account. The reason was that my address was changed 3 days ago. It has not. I have been living in my home for over 6 months. They told me to call back in 3 days to try again to close my account. It seems like they are losing a lot of people from the merger and they are coming up with a scheme to keep accounts. Please just close my account. I don't want to bank with you.

BBVA to PNC transition is a DISASTER! Like so many other reviewers, I never got info in the mail, never got replacement cards, couldn't log in online, no one could help me (including at the branch) for many days. I had EVERYTHING set up on automatic bill pay (stupidly without a backup copy of info) and it is all gone, with no way to recover it. Worst experience with a bank. Most employees tried to be helpful, but the system was so broken, there was nothing they could do. I've already spent many hours trying to get to my account, find a new bank, open a new account, get my money transferred to new account. Now I have to spend countless more hours trying to figure out all of my bill pay stuff and enter it at a new bank. The best solution anyone I spoke to gave me was, "close your account and go to another bank."

I just closed my account. I had been with BBBA Compass for 20 years and loved that back. Two weeks after the buyout I still couldn’t access online banking which made me very insecure about the safety of my money, no way to set up notices, no way to know if there was irregular activity on my account. Doesn’t instill a great deal of confidence. I went to my branch to try to get access and the lobby was full of people trying to resolve similar problems. Immediately withdrew my money and closed my account. I have no confidence in this bank.

The BBVA PNC transfer is a disaster. After no access to my accounts for 4 days, I was outraged. I went in person to PNC to withdraw my $35K savings. But they didn't have the paper to print the cashiers check! And I don't trust them to wire anything if they can't manage to print a check. THEN they closed my account and somehow the money is now "missing." This is not a joke. After hours of dealing with their staff over 2 days, the money is supposed to show up at midnight in my reopened account. We'll see..All I know is I still don't have my $35K!

A week after the merger and still no improvement in Branch services. The staff is poorly trained on the knowledge of PNC systems and processes. I was at the Branch on Day one of the conversion and there were 30 people at the branch and the lines were not moving. People were parking on the lawn and tow away zones as there were no parking spots. Went back a couple days later just to get a history print out of my account, since I have been unable to get into the PNC online banking system. It took the teller over 15 minutes to pull and print a history. Unacceptable!!!!

For a company that is valued in the billions, it is a pathetic institution when it comes to customer experience. I was a Simple Bank customer for years until they were bought out and dismantled by PNC Bank. Want online banking? Brace yourself for archaic interfaces and non-intuitive layouts. Have security/fraud questions? Prepare to be on hold for hours. Need to get a hold of a human? Impossible. It's infuriating to know they bought and a murdered a beautiful banking solution all so that shareholders could extract more profit. How?

It’s been 6 days that I can not access my money after PNC took over my BBVA account. I spent 4 hours on the phone on 10.13, and 2 hours on the phone on 10.14. After all of this time wasted, nothing has changed. Run don’t walk to a new bank and close your PNC accounts as soon as possible. PNC charges more fees than other banks and their customer service is worse.

Tried for three days to get help setting up online banking. Held for hours. Went to the branch and was told someone would call me with a time to come in. Didn’t happen. Next day closed accounts then got a call about fixing problem. Told them I had fixed it. Don’t waste your time with them.

Another company without humans to answer phones. Made a call a few weeks ago, and the agent from BBVA told me that they would get back to me later that day to answer my question regarding papers they sent me. Now I've been on hold for 40 minutes with no human voice. Piss poor and subpar.

Simple was bought out by BBVA, BBVA was bought out by PNC so Because of GREED now the customer suffers. Check deposit still not available although the PAYER has had the funds withdrawn from his account since yesterday. Cannot get anyone on the phone or chat!

Outraged with BBVA to PNC. Online banking a disaster after days and hours of trying to set it up. Passwords don't hold and security data changes without my permission. Quickbooks won't connect. PNC doesn't answer phone nor email. Branch doesn't know anything. I AM CHANGING BANKS!

I am (was) a long time customer of Compass Bank. When they transitioned to BBVA, it was seamless. Now, here we are, a decade later, and along comes PNC Bank. After months of mailings, instructions, timelines. I did all that was asked of me. PNC did not keep their promise. I sit here with expired BBVA debit and credit cards, and a couple books of "bad" checks. Never received new cards as stated, and also were told we could now access our accounts on the PNC App. Another lie.

It is not possible for any bank to be as dysfunction as PNC Bank. Absolutely unbelievable how dysfunction this bank really is. Unless you bank with this bank you will not know how bad this bank really is!

PNC purchased BBVA Compass. Went into Irving location and spoke with Irving & Brian **, Manager. Horrible service. Told me that they were never trained on new systems, couldn't locate my account. I still don't have answers. Today I tried calling to get additional help. Been on hold for almost an hour. I filed a complaint-or Brian says he filed on my behalf. I'm deeply concerned.

I am a BBVA customer transferring to PNC. Tonight I tried to access my account, I was unable to open. I called the bank 2 times, there was no reply. The 2nd call I held for 40 minutes! I feel PNC should have extra staff accessible this week for help with accounts online.

I've been a loyal customer for 10 years, always made my payments on time, always put my money in their bank. Now I'm done and I'm far from happy. Multiple representatives and "supervisors" lied right to my face about interest charges. I ended up getting hit with them and the bank refused to waive them just one time. For some reason, my recorded calls that prove their lies could not be found on their system -- I wonder why! They lie, tie up your money, then throw ridiculous fees at you. They are the most unaccommodating bank, especially when it comes to their loyal customers. I understand being cautious with a new customer, but my 10 years of perfect reputation should count for something. They have made me feel completely undervalued and cheated.

PNC Bank is okay, but I don't think we'd use them again. They really overpromise and underdeliver. Our closing was delayed for multiple days with no communication from the our PNC Loan Representative. Luckily the sellers worked with us and the deal didn't fall through. Additionally, PNC hired an appraiser who charged $450 and PNC pocketed our $800 they charged us. The appraiser that they hired didn't even have a professional email address. This appraiser had no idea what they were doing and pulled comps from 11 months ago in a city that has experienced a 15% average annual real estate sales price increase.

My daughter's credit score is 730. I cosigned for an application on her student loan. My credit score is over 730, I make over $3000 a week and I have no credit card debt. The amount of the loan was going to be $5000. I can pay for her school as I have been but I wanted to remodel my house and so we were going to do a student loan. Application denied. When I asked who would be more eligible than I, they offered no answer. It is safe to assume they are not giving student loans, they are only charging students an application fee.

Debit card was stolen, I reported it, canceled my card and got a new one. PNC credited my account the $510 that was missing. Just received a letter in the mail stating, an investigation was performed and the $510 they credited me would be reversed with no explanation. I called customer service, they are totally oblivious to even what day it is let alone take care of a minor problem like this. I have banked here for over 35 years, I will be pulling all my money out and closing this account. I would advise anyone who cherishes their hard earned money to do the same. PNC IS NOT TO BE TRUSTED, THEY ARE CROOKS. Go to Chase, Huntington, Wells Fargo, hell keep your money in a shoebox, it will be well better protected there. Please be aware, again, PNC IS NOT TO BE TRUSTED.

DON'T bank with them. I was a customer for over 10 years. But their service has gone to the dogs. They did away with their Security and Fraud Dept. Several of their branches have closed, and they now operate on a skeleton crew. They take DAYS to respond or follow up with you on ANY account mishaps or fraud. They no longer provide provisional credits because they claim it's "too much money". Utter nonsense. I recently had $1000 stolen from my account from PayPal, and PNC refused a provisional credit while they 'looked into it' making me wait 10 days, before very slowly crediting me back my lost money.

Where to I start? I got bought a new Ford Raptor which got totaled and the insurance company paid it off and overpaid and the warranty also was cancelled as well. So now PNC bank is overpaid and now that they have to cut back a check to the customer because the selling dealer send the refund to PNC thinking that it was not paid off so thanks to the awesome service from the selling dealer. They took the responsibility to reach out to PNC and find out what is the outcome. As me and PNC bank were on the phone 3 way they told me and the dealer that the process since they cash the check they were going to cut a check to the customer.

PNC has the worst customer service I have ever dealt with. Their representatives are untrained, unprofessional and curb questions. I have tried to be proactive to avoid dealing with them but somehow always end up spending an unnecessary amount of time being belittled by their employees for no mistake of my own.

We have an online business account with PNC in Mt. Poconos, so I was directed to call the number on the website for assistance with an online transfer of funds that was CANCELLED without a good explanation. After calling the local bank in Mt Poconos, the agent was unfriendly, unapologetic and told me after I had given her all the information regarding the banking account that I had to call online banking with no apologies. Most other banks would already be saying, "I'm sorry madam but you need to contact online banking..." No not PNC agents, they just say, "I can't help you. Call this other number." Then I asked, why was I referred to this number, they should have listed the online number on the website so I'm not wasting my time. She did not reply. She just said, "Do you want the online number?" The worst customer service; the agents are dry, unapologetic and have poor customer service.

Do not let BBVA bank accounts get switched over to PNC banks just because they bought them out! Horrible customer service, lies, they lose important paperwork etc. Claims to be "your bankers" but have bad service. They don't deserve to get your account from the other bank- warning: Switch banks before this happens! - I opened an account and closed it a few weeks later because of the poor service!

This is my first experience with PNC and I am not impressed. To make payments to our auto loan, we have the option of paying online, or mailing a check. I have paid everything online for years, so attempted to utilize that option. However, things have not gone well. After two failed attempts to pay through the portal, (payment made and then reversed a week later) I received a phone call to collect the late payment, late fee, and next months payment. I paid the late payment only. Found out later, I will be charged $7.00 to pay by phone. So, for the next payment, I attempted to pay from my bank (Chase) to PNC. The payment went through but the next day two pending payments are shown. One that seems to have been initiated from Chase and one initiated from PNC!

My bank account as well as My wife's bank account was compromised by illegal entity intrusion and takeover of our bank accounts. PNC caused us to know the real world that banks are thieves time and time again and to never trust them.

Lost my job due to Covid. Called to see what options they offer for my HELOC. Best offer made for me was to pay 50% of my payments for 3 months with balance due added as a balloon. I agreed to the terms. Subsequently sent me a letter, after making my payments as agreed, that the terms have changed and now the remaining 50% deferred was due at the end of the deferment period. Talked to several managers about why they changed the rules of the game after it started, and they tell me that can’t offer anything to help me with the other 50%… it and the late fees are now due. It’s clear to me they care more about their investors and not their customers who make their payments on time for years. So BEWARE - they may make you a verbal offer but change the terms later.

My mortgage was recently sold to PNC bank, (not my choice but I was not overly concerned) I have been with them a little over 1 month and they just pulled my mortgage payment twice! Normally I would say accidents happen BUT my sister's loan was sold to them at the same time and the exact same thing happened to her almost a month ago. She is still waiting on her refund!!! After calling them to complain we were told they have to hold the money for a certain number of days before refunding it. A mortgage payment is not a small amount of money. In my opinion they should have to return my money to me within 24 hours since it was their mistake. This is obviously something they do on a normal basis. I have already called my mortgage company to request a refinance immediately. If you must use PNC, Do not let them auto deduct your payment. They cannot be trusted!!

I deposited a $4500 insurance check on a Saturday and that following Tuesday the check was rejected because the check had my wife's first name after mine who wasn't on the account. I went to the bank Tuesday as soon as the bank opened to fix the error and was told I could not get the check or fix the error that I was to wait one to two weeks to get the check in the mail which already has my signature on the back. My bank policy doesn't state that PNC is supposed to do anything like that but it does say on none business days, ATM check deposits I would be allowed to withdraw a $100 of that check if it's under $50,000 I was not able to do that is well. PNC is a bank for the people it's a bank to store your money which you can find a place to store your money anywhere. I will never recommend PNC.

I signed up in the late 90s, early 00s. The reason for my change is my existing bank would charge ATM fees on ATM's not owned by my bank at the time. They had a handful of locations but wanted me to pay for not having the infrastructure anywhere else. PNC doesn’t charge ATM fees. Third party ATM’s could still charge you but it’s never happened to me. After switching and the amount of times I used ATM’s it was certainly worth the time investment making that change. For over a decade, things went pretty well. That in itself needed to be said because these days it’s pretty rare you can say that about business, seriously that has a lot of value.

PNC's fraud department marked a check counterfeit that was not counterfeit. My bank called to find out why and they are refusing to send my bank a legal copy of the non counterfeit check. Now I am stuck with a returned check fee.

This bank is very chaotic in organization & this leads to a very frustrating experience. Simple things like activating a credit or debit card can not resolved as advertised & requires long wait times to resolve. More detailed procedures are not acted upon immediately & require subsequent trips to the bank to resolve. Each representative I speak is not interested in resolving my issue & only seek to delay answering. I do NOT recommend PNC Bank. I doubt one could do any worse by banking with another bank.

I transferred $10K from Chase to PNC Bank last Nov. The transaction failed for no reason and the fund DIDN'T go back to my Chase account! I visited PNC and Chase bank to dispute the transaction and NONE OF THEM take responsibility! Now my money just get LOST!! The most irresponsibility bank I ever used! If you don't want lose your money, NEVER use them!!!

Love the virtual wallet application for PNC bank. Easy to use. Easy to transfer money. Easy to understand your balances and set up automatic transfer to alternate savings accounts or pay bills online. Great application that I feel safe using.

PNC Bank through its Vice President, Business Banker Yousof Alam fraudulently lied to me as I had applied for the PPP loan for my business. I had applied based on the SBA formula and arrived at a low amount. He called me and informed me that I was actually approved for more funds than I had applied for. I told him that based on SBA's guideline that my application was correct. He insisted that I was actually approved for more.

Horrible service. Locked my account for fraudulent activity and wouldn’t unlock it even after I provided proof of transactions. Now I’m behind on bills for 90 days after another investigation is being done. I don’t know what I’m going to do as far as far as living arrangements. I asked them to not allow withdrawals from vendors and they approved that but vendors are still withdrawing my money and when I called corporate they still continued to let them withdraw out of the account. When asked they said oops they are sorry. I will never bank with them again and I advise you to get away from them. I have a lawyer and we will be in contact. In 90 days I will be leaving this bank.

I probably can't fit all the information on here but it did not show I found out that my bank has been overdrafting fees on things that should have never gone through in the first place for 7 years. And when I brought this up to them an associate literally acted like I didn't even ask a question and said, "Well you're protected now." And then I asked again, "What about the past several years that I should not have been having this happen." And once again he said exactly the same thing, "You are protected now."

I don't understand why someone has to go through obstacles for their money. You stupid people running the company need to make CARD FREE access just that. How are you needing a card on file? The ** is ** mentally challenged. Card free should be card free. If not, change the terminology. This causes trust issues with banks. Take whatever information given to you. It's my ** account. I should be able to have access no matter what. Maybe if you work on sending the card a bit quicker things can be avoided. Either way, the system needs to change.

I had my refinance done with PNC bank, the whole process was smooth and stress free, my loan officer was Trent ** and my loan processor was Lauren **, oh my God what a great team they make, I was bombarding them with lots of questions and they were always available and reliable to answer any questions that I had. Trent is a man of his words, he explains the whole process and what is expected. I would strongly recommend him for any mortgage needs. Mrs **.

I have been with PNC over 2 years, Pnc does not care about their clients, I basically applied for a credit card in 2019 I get denied due to low credit history. That's fine. I waited for over 2 years and reapplying again. I get denied again even though I have a strong credit history and credit score, I'm not a Chase customer. They're got me approved asap after I applied from them. I'll close my account and move to Chase, if you can't helping me grow why making you keep my money for.

Oh my gosh where to begin.. I have been with PNC for over ten years now. They were great in the beginning and the virtual wallet is a great feature. However, over the last couple of years they have gone downhill. The banking website is terrible. I am constantly getting error messages and having to log in multiple times before it finally lets me in. Sometimes for weeks at a time I will have to answer my security question before it lets me in.. even after checking the box to say "remember this device". When you log into your account every day to check on things this all becomes quite a hassle. Fix your website!!

Haven’t been able to log in to online banking! I continue to be asked the Wrong security question each time!! I know my user name and password!! What the hell is going on??Horrible customer service!! Disrespectful bank associates! Horrible hours and no one to speak with! No email!!

Hello all, First I never write online reviews to bash any business, but my car loan experience has been horrible with PNC Bank. My supposed interest rate went from 1% at the dealership to 5.78% now. PNC Bank does not send out paper bills or e-bills. Like really? I am refinancing with my credit union to avoid this company. The Customer Service professionals are great when you can get them, but you can't get answers just basic questions. Word to the wise, go with a real bank or credit union and avoid PNC Bank.

I have PNC Bank Visa card for more than a year and disappointed with their level of customer service. It is 6 weeks that I asked them to send me a replacement visa card (because the chips on the card often malfunctioned!) but not received the card. They had recorded my address wrong for 3 times. Earlier when I opened the card they said the card had rental insurance coverage but after having the card I understood it did not have rental insurance.

PNC was unable to initiate a Wire Transfer from my Account to a NZ Bank Account. They said it could only be done IN PERSON and I should come into any Branch. Not possible if you are at the receiving end of said transfer. All my information was verified and I had funds in my account to cover the Wire. If you travel, and may need money while out of USA, DO NOT USE THIS BANK.

We have a PNC business credit card. We have had problems with our payments. Takes 3 to 4 weeks for them to post our payments. We have a personal loan & SUV loan through them and our payments post in 3 to 4 days. Talked with reps and they blame the post office in Louisville KY. Either way we get charged $59 late fee. talked to OUR case Manager Tiffney and let me say she has the personality of a slug. This lady goes to lunch to throw rocks at homeless people, she has pet bat's & an Alligator. Was not understanding anything. Tried to tell me to go to bank or call to make payment. That doesn't work. The account always shows NO out standing balance. And you have to have a PNC checking account to make a payment. Well the checking account fee's are $59. What is it with their $ $59 that seems to be the magic #. What a joke PNFEES.

Unfriendly customer service. Very devious and conniving. I also think, and it's just an assumption, that they are trying to take my stimulus check. It was sent to a closed PNC account when I had changed my bank information with the IRS in 2020. I RECEIVED the first 2 payments to my current account with a different bank no problem. I know this isn't directly PNC's fault but I had just had gotten out of surgery, I'm in a lot of pain, and they did not offer me somewhere to sit, so my mother held me up in the door way as we spoke to the representative when we visited our local branch. They consistently over the years give me a hard time about all my concerns and issues regarding my now old PNC Checking. They denied me of written documents stating that the IRS Stimulus would be “returned” to the IRS. They were being very difficult.

3 months ago I would have given PNC Bank a 5 star review. Today if I could give them a negative star review I would. For over a year I have been paying off my monthly statement by utilizing bill pay through my bank. Three months ago my checks started to take over 2 weeks to clear. As a result, I now have interest charges. I pay my outstanding bill in full each and every month.

PNC needs to fix their technology and APIs. There has been multiple times when the integration between PNC and Mint has broken down leading to the bill pay date not posting within Mint. This has happened a couple of times and I've missed a payment because of it. Even after paying down the statement immediately after getting the notification from Mint that I have a late fee, PNC won't waive the fee. Customer service over the phone wasn't particularly helpful in waiving the fee.

For those who care... PNC only allows distribution and the other institute to transfer funds but does not offer a form to submit to PNC to transfer funds to another institution. In addition, the transfer if initiated from other institute will incur fee of $25. I've filled IRA transfer forms at many financial institutions including TD Ameritrade and Merrill Lynch and I'm sure all financial institutions have provision to submit a transfer form but either PNC is terrible about it or are intentionally making it difficult for customers to transfer to another institute. You are warned to keep off this bank for IRAs esp. if you want to transfer out in future.

I can't for the life of me understand why they don't staff the drive-thru properly. 4 lanes. One person working AND answering the phone. You can't go into the bank anymore. I hate going there. The lines are long. They are slow and it is very annoying. Wish I could rate them on their own website so they can see the issues. I personally do not bank there, but I have to do my company's business deposits there. I also HAVE TO use their credit card system. Terrible user interface. Takes forever for things to post and I have to check ANOTHER system to see the pending items. What a waste of time.

I have been banking with PNC for about 7 years now and really never had any problems until a few months ago. Within ONE month PNC has charged me $36.00 14 TIMES!!!! I understand if you overdraft there's a fee but 14 times!!!! at 36 dollars EVERY TIME!!!! I am set up on auto-pay for pretty much all my bills and do NOT work a second job anymore due to COVID. I called to ask for at least some of my money back and was told NO! If anyone from PNC bank can do anything for me please reach out @ **

I have tried to get anyone at PNC branch on Church Street in Huntsville, Al. to call me back. I called them about a problem with an account that they wanted to close. I went into the office. I talked to one of the managers. I asked her if she could possibly check on something I needed them to do for me. She said she would definitely do that and she would give me a call. She said it might take a while. I said OK. I gave her my phone number. I waited for the phone call for almost a month. I went back into the office, the person I talked to was not there. No one there knew anything about my issue. There were no notes on my account. Then finally the latest stimulus check was deposited into the account.

I thought I would be getting my stimulus payment on the 1/1/21 like most people did, so I decided to pay a couple of things that would post to my account on the 2nd. I am terrible at spending money from my checking account, so I figured it would be best to have the payments come out the day after the stimulus was deposited into my account. I then found out that I was caught up in the fiasco that was a miscommunication between the IRS and certain tax preparation services when I unfortunately didn’t receive the stimulus on time. That caused my bank account to go into the negative and I was charged a total of $180 in overdraft fees. After I found out that I would finally be getting it on the 8th, I was very happy to see that for customers who were in my situation with a negative account, PNC would be issuing a temporary credit to assure them that they would have access to the entire $600.00.

I have nothing but issues with this bank. I am a PNC customer, my employer is a PNC customer and they still put a hold on a computer generated payroll check! I have never seen such absurdity. They charge their own customers a 1% fee to make funds available for immediate withdrawal on a counter or ATM deposit. And the latest and best one yet.... a hold for my IRS stimulus direct deposit. The deposit was available until approximately 3:30am on 1/1/21. I tried to pay a bill later that morning and the payment was declined. Knowing, or thinking I had sufficient funds in my account, I went to the app only to discover my direct deposit from the IRS was now dated for 1/4/21 and no longer available. I checked it again later in the day, evening now, and the deposit is now dated 12/31/20 but I still do not have access to my money. I regret ever making the move from Chase to PNC but since I moved to Indiana I assumed PNC would logistically make more sense. That was a bad decision on my part.

I went through a mortgage process with PNC on Nov 2020 and I have to say it was the worst experience ever. I normally don’t write reviews but I thought it would be prudent of me to do this and warn other consumers. It took 45 days to close with heavy babysitting on my end. On average, I had to send 2-3 follow up emails to even get a response. The loan processor quit a week before our scheduled close and no handoff was done with our file so no one knew what was going on.

I went the branch in Hickory near 2nd ave to get a new business card. I went to the drive-through and I am not sure why but I was asked to come inside, I was the only customer at the time. There were 3 workers in the bank, having a good time so distracted with each other that instead of giving me a new business card, those workers (I really want to say something else) cancelled my old card from my personal account and gave me a new personal card. I did not feel the need to check. I was the ONLY customer and there were 3 of them. I did not realize the mistake until I tried to use my personal card for a purchase. It is really embarrassing to have your card declined in a line at the store.

I want to rate them with zero stars. You don’t treat customers like this during a Global Pandemic. Everyone is hurting. They closed my account over a 3 day old $48.00 overdraft that’s including the fees. They are holding onto my unemployment check which is more than enough for them to pay for the fees but they rather be petty and hold onto my money. Do not deal with this bank, they are thieves and shady and do not care about you or what you’re going through.

At this time I have 2 overdrawn fees with PNC and they will not waive fees and knows it's hard times. I had 3 debts, one on December 11, 2020, they held these debts so my account would be overdrawn. They do no transactions on weekend, the money was put into the account and I was charged. I have my pension direct deposit and have over 2 weeks before it post so my account is going to be haywire. I have no money to pay these overdrafts.

Out of ALL the banks I bank with. I have never had to use a check book to keep up with my spending. I would show a positive balance for the entire day! I even have a text feature that will show me how much is currently in my account or if I have gone under a certain amount. PNC has charged me a overdraft 2 times this week due to their system. It would show I have a positive balance in my account, I check my account every morning and evening, I have a text to Let me know if I’m under an amount and I have overdraft protection! But no! PNC sent me at text saying my account was overdrawn 12 dollars! I didn’t spend anything yesterday and I had a positive balance in my account.

Firstly, let me say that the branch employees and customer service reps have tried to be helpful. Unfortunately, they are hamstrung by a bloated and incompetent infrastructure. I have been trying to wrap up my deceased uncle’s affairs with PNC for over a month now. I submitted the probate documents and, after 3 weeks, started asking the branch personnel what was happening. I was told they had to resubmit the paperwork. After that, the branch told me they hadn’t followed the proper procedure (apparently they didn’t know the proper procedure) and I would have to snail mail it to the legal department directly. Every person son in every department said “I’m sorry. This must be so frustrating, but there’s nothing I can do in this department.” So what department can help? Nobody knew.

TOOK 1 HOUR TO TAKE MY IRA'S OUT, THEN I went back to withdraw and close my saving accounts Not few PENNIES, They charged me 25 dollars each to close out my accounts because they were less than 6 months in, average savings, asked Chase Bank, they do not charge ANY amount how ever long you have the account. STAY CLEAR OF P N C.

I am abroad and have called customer service to get details on how to close the account. Received instructions to go to US consulate and issue PoA, buy now they say is not accepted, have to hire lawyer.

I have been a member of PNC since long before it was even First Union. My family banked at PNC as well. I am a ‘private client’ (haha!). PNC has become contemptuous. They side against customers for corporations, especially in disputed transactions. They decline cards and then verify you by reaching into the distant past to other declined transactions ($8 decline happened 5 weeks prior) to verify yourself. They close abruptly on brand new politically correct holidays rendering impoverished account holders with paychecks unable to avast their check on a FRIDAY! I wonder how many payday loan companies PNC owns. :/

I have deposited the exact same payroll check every week, the exact amount, which also happens to be drawn off their bank. For the last two weeks I have had nothing but issues with this bank. Hearing something new every time. Every time the issue I am experiencing is resolved they block me from something else. I have had a hold on my account, debit closed out, pin deactivated, online banking suspended you name it. I have no returned purchases or deposits. I have no idea what this bank is doing, but they really need to fix it!

PNC is nothing but scammers. They keep stealing from me. I know what I had in my account and somehow they manipulated transactions and charged not one, but three overdraft fees of $108! This is the third time this month they done this. I been with PNC for two years and never had this happened until now. I know I'm not crazy because when I went to file a complaint, I read other complaints and someone went through the very same thing. Their excuse are the pending charges haven't went through which that is a lie. At this point I probably have to change banks.

They now charge a $7 fee/when your account does not have $500 or more in it. They have also gotten much, much slower at processing transactions or payments made through the account. It almost seems like they only go through on Wednesday or Thursday or you wait an entire week.

Hmm, let's see, been with PNC mortgage for 20 years, applied for refi June 2020, approved waiting to close, date for closing changed 6 times, no response from PNC, just more delays. The icing on the cake, PNC did 3 hard pulls since applying, really? Thanks for nothing PNC, this has been the worst decision we've ever made, what a disaster on top of everything else 2020 has to offer. Looking to refinance, go in the opposite direction of this so-called 'bank'.

I have been requesting information on why PNC is withholding interest for over 6 months. They do not respond to secure messages "due to Covid...". They also cannot assist with a Chat option. I have called several times to inquire about the interest withholding and the response has been vague and inconsistent. Every time someone does finally call back, the whole process begins again. There is no consistency. There is no thread of conversations in their system. I get a different answer every time I call. I have attempted to accelerate the issue, but that does not help - there is no acceleration - the process starts over again.

I have the hardest time making my truck loan payments with this bank. Can't make it at the bank, they charge a 7.00 fee to do it over the phone and can't make it online. It is unbelievable. Most banks would appreciate a good paying customer. I am refinancing with a different bank. DWM

I had to call PNC because they charged fees for stopping payment on a fraudulent transaction. Called once and it rang for 10 minutes. Thought I might have hit the wrong button and called back. Now the phone has been ringing for 15 minutes.

On two occasions, when I opened and closed my account with PNC within a single month, I was served by two young, good looking well dressed men who were implicitly disdainful, a kind of attitude that no customer should experience. They also appear either ignorant or unwilling to come up with useful information, but this may be the result of corporate orders. The initial rate of exchange offered over the phone appeared attractive. A week later, when I opened my MM account, it was lower by 20%. Without lobby services and with only two branches in KC, each entailing half an hour drive each way, PNC is useless if you do need lobby or even drive through services within a reasonably short drive. I assume that it is fine for those doing everything online who have neither need nor desire to set foot in a real bank. Frankly, I am too old to enjoy virtual bank and I do not appreciate disdain on the part of anyone, least of all those appointed to serve customers.

I called about erroneous Bank fees. Nick spoke down to me like I was a child and proceeded to tell me to go to a branch instead of actually trying to help me. Hey news to Nick ** but that why someone calls the 800 number is your branch hours don't always fit working people's hours. Avoid this place and Nick.

Every month living paycheck to paycheck I get hit with a $7.00 fee because I don't have $500. To me that is unfair preying on the poor. I'm sure my 33.00 is easier to manage than someone's 100,000 account. Today I deposited a $1300 check which will take a day to show up in the balance (which is another complaint) and tonight I get hit with their magical $7.00 service charge. People should be getting a $7.00 to manage their millions not the poor and struggling.

Terrible customer service with attitude for absolutely no reason whatsoever. I've called customer service many times, and each and every time I was given an attitude or got hung up on. Worst way to deal with a customer who has a business checking account with a high balance. Definitely do NOT recommend this to anyone with a business!

At this point I am disillusioned with their lack of support during the most critical position our nation has ever encountered. I personally have been laid off, brought back to work then permanently laid off during this pandemic. I am recently in a new position and trying to cope with my family and new situation with a decrease in pay and figuring out how to make ends meet without income. And without hesitation when a check cleared after other withdrawals and I’m additionally charged multiple overdraft fees that now has me in the overdraft position and needing to rely on friends to get until payday because my bank whom I’ve sadly entrusted for over 20 years refuses to be helpful.

Avoid this bank at all costs!!!! You will be paying fees for EVERYTHING. This includes their atrocious online banking App. I paid on average 30-50 per month in fees!!! And the managers will almost never reverse any fees. Stay far far away from this Bank!!!

I have been a long time customer of PNC (over 30 years). I have always loved my bank and services. For a time I believed they were the best. Convenient online and mobile features made transaction easy which saved me time. Recently (last 2 years) I have noticed a lack of attention to details. The apps don't work as well. They do not recognize my phone and computer even when I say I use these devices often. I have had a need for direct bank services lately and their equipment often is not working. Their employees do not follow through on their commitments and I feel they have in general dropped the ball on customer service. Long wait times recently have me looking elsewhere. Get your eyes on the ball PNC.

When I tell you that this bank steals from their clients, believe me they do. I have been monitoring my account for about 2 months now where I will deliberately deposit money and not use the card and watch my account slowly goes down each day. This bank is a criminal bank. I have ???? proof they steal. I have screenshots and receipts to prove that this bank steals money from their client. They will manipulate dates and make you feel like you are crazy.

I rented a boat at Lake Logan in Ohio and used my PNC bank card. I was unable to get on the boat because I had too many passengers. I asked for a refund from the owner, he refused to return my money. Filed a dispute with PNC and gave them proof, I did not use the boat at all. PNC refunded my money, three months later they yoked the $200.00 out of my account. I have been unemployed due to the pandemic and struggling. I asked to talk to the dispute department, apparently that is forbidden. I had a random charge for $115.00 leave my account. I did not authorize, I did dispute but probably was a waste of time because they will take it back when they feel like it. Unfortunately I can not trust this bank and will be terminating my services before I receive my federal refund.

I was with PNC for 20 years. 20 years. I had a business and personal account with them. They also had an inheritance that I used to start my account. After 20 years of having a good deal of money in the bank, never been overdrawn, and being a good customer THEY decided to cancel all of my accounts and terminate their "professional relationship with me". Because I had money. At the BANK. They flagged me because suspected money laundering because my small business earns cash AND credit. Don't all businesses? No asking me about my income. No wanting a review. Just terminated me. After 20 years. I can see now why elderly people don't trust banks. I don't now either and work instead with a private institution. PNC wants to play judge and jury. Meanwhile my accounts were hacked four times, once for 30,000 dollars. No red flags there though. Wow. I hope this bank goes under. If I were you, I'd bank somewhere else.

I’m not against immigrants at all. It’s not my job to tell you how to do yours. I always try to help the underdog who needs to learn. When it costs me my time that not good. Especially having to repeat visits to clear up simple mistakes. Then I was hacked. I now have to wait 45-90 days to close an account and pay fees monthly.

On 8/18 I followed the recommendation of reporting fraudulent transactions on my account to the fraud team on the 800 line and online to Abuse@pnc.com. The online team and police clearly reported back fraudulent activity. However, I was just told today, during a follow up call into the investigation that refunding my money was denied. I’ve been a member of this bank and National City, before the merger for over 30 years. I’m very disappointed in how this matter is being handled. Please be aware and protect yourself.

Having bank with PNC for over 8yrs I can honestly say the only complaint I had was the monthly service fee. Having direct deposit keeping a certain amount in accounts alone with a saving account you are still charged a service fee. This year August 25 PNC have showed me that they are not reliable and does not value the safety of their customers. Pnc allowed an unknown "fraudulent" person and or company contact them and persuade them to take seventeen hundred dollars out of my account. When notice the money was out my account I immediately contacted PNC and because it was after 5pm I had to wait the next day to speak with someone. I was told that several different lies from several different people. I even had the pleasure of listening to one rep who couldnt give me an explanation to why PNC made an adjustment to account talk to a supervisor whom told her what to say but nevertheless got on the phone himself.

I will never use one of their bank ever again after their ATM ate my EFS card that I use for fuel and advance. I have all kinds of documents to prove that I work for the company that's on the card. They still will not give the card back to me. So if you have a outside ATM card you better have your name on it or they will not give it back to you at all. Thanks a lot to this bank at 880 Carlisle St in Hanover, PA for screwing me over and my business. They are not worth the 1 star I gave them but I to put something in there for it to post.

I have had the same issue for over a month and a half and every time I call and talk to someone I get a different answer and nothing is ever fixed. Absolute garbage. Wish I had never opened an account with them.

My late husband and I had a joint checking account, and when he passed away, I had to remove his name from the account. The customer service people were very helpful in doing so. All our electronic bill pay information was linked to his password and username on the account (I had my own username and password but no bill pay information was linked to that). When I asked how to transfer all that bill pay information to my username and password, the customer service person told me that they normally don't do that but because we had been customers for such a long time, they made an exception for me and transferred everything. That was great because it saved me a lot of time if I would have had to redo all of it manually!!

They take care of my banking concerns in making sure all my needs and questions are answered with excellent customer service. I highly recommend them, it's like they are part of my family. They watch out for me catching things that I don't see.

PNC Bank has been a nightmare especially with the Pandemic. They can’t seem to get a grip on customer service, and especially with the PPP are not well versed with the rules and regulations for this program. The drive thru is very slow and having to wait an hour for service is totally unacceptable. The service before the pandemic was also terrible. I also have account at Huntington Bank and they really have it together.

The associates, online and in-branch, are warm, professional, knowledgeable, helpful and courteous. Their products are exactly as advertised and banking is easy and convenient. For those of us who physically bank, their locations and hours are convenient and easily accessible.

I am pleased with PNC bank and all they offer. The staff at my branch are courteous and helpful. They always work with me if I need a loan or just anything in general. I have the performance checking with them which has two checking accounts and a growth (savings) account. There is no ATM fee no matter where I withdraw money because they give me any fees back that the atm happens to charge. There are no checking account fees as long as I have a minimum balance of $2,000 a month or $2,000 worth of direct deposits.

We have always experienced great customer service over the years of banking with PNC. We really like their virtual wallet product and ability to handle everything we need online or through the mobile app. We haven't had to visit a branch in years. We also like that they will reimburse you for non-PNC atm fees, so you never have to go out of your way to find a PNC branded ATM.

Offer incentives to open an account. Reimbursed for cash station fees that other bank charges. Has its own bank card that offers no interest. Easy to understand app that offers all your banking needs. Value their customers especially in a time of crisis.

They are a skeleton of a bank.. They always have just a few people operating the bank and never seem to be the same ones. Some of the people there are not very professional. If you have a problem there everything is by the book with no one that can really make a decision if you are in a situation where you are in a grey area. It's like a computer runs the bank and no one person is in charge...

I have been a long time customer of the PNC bank and I never have any problem with it. When there's a issue that need to work out and the staff understand and took care of it. This is why I stick with this bank.

I had set up a business checking account for an LLC about 2 or 3 years ago. Was busy with other successful businesses (with other banks) but this one didn't take. Had deposited $1100+ in the checking and instructed them to change mailing address to my home. Called and double checked for the address change and they confirmed the proper address, "No problem" they said. Wrote no checks nor did I deposit anything--was extremely busy with other businesses and basically, forgot about it.

When we have lost a card; we got immediate service, and I love their reward programs. Their cards are accepted everywhere, and our PNC cards have never been hacked, as our Chase cards were more than once.

Drive-up windows really make the difference for me. Tellers are friendly and remember you pretty quickly. COVID has made banking more difficult and I feel their system could be improved. I am a senior and I am very uncomfortable having to go inside the branch to make transactions, but those are their procedures.

The local bank (Selbyville Branch) is extremely friendly and helpful. The manager, Matt, is exceptional and will accommodate the customer in any way possible. They have worked through the corona-virus with as little impact on the customer as possible.

Hi. My name is Dave. I own a small business and have banked with PNC for over 13 years. I have watched their integrity and service go down hill and become one of the worst banks we have ever dealt with. I have closed out our accounts and have moved all our business banking over to Choice One bank. PNC bank has given me confirmation numbers for payments we have made on time then reported them late. We had to send all our documents to the three credit agencies to clear up our credit score with no help from PNC. During Covid they took our payment on our credit line with our debt card on time, also gave us a confirmation number that the payment was received and processed. Then reported us late yet again.

This bank treats me like it really appreciates my business. I am always greeted upon entering the bank and by all the tellers as well. They offer all the banking needs I need and are always happy to assist me in making a good decision on all my banking needs.

PNC is a bank much like any other, they however have fully jumped in to the online banking aspect. Literally anything you could want to do and some things you probably didn’t even know (like custom designs on your debit card) they have readily available to you via their app and online banking. And their customer service is the best I’ve ever come in contact with. From the arrant late fee being waved to personal fraud issues they are all excellent!

I don't usually require help at the bank, but when I do I can count on their help. They are very courteous and very knowledgeable. I cannot walk far and use a scooter and at the drive-in. I am acknowledged and helped.

Very difficult to deal with. Upon closing my acct. 2 wks. ago, I have yet to receive my balance via US Mail. When contacted, they state I have to go to a branch office which are closed. They have closed all the branches near me.

This bank has stolen thousands of dollars from me and refuses to give it back stating they gave me too many refunds already! Well I’ve been robbed by PNC over and over, to the tune of $1800 in fees. I thought a bank is where you keep your your money not let it sit and have the bank steal it and refuse to give you your money you worked for, not them. I’ve argued with people on the phone and in the bank, you’re all garbage! Lying pieces trash! I want my money. This is so wrong. Maybe if I get a lawyer I can get my money back. Pnc is the worst bank ever. Do not use them unless you like fees and randomly getting robbed by your bank!! I’ve been with them over 18 years and this is horrible. They think it’s ok to take maintenance fees for what? Their pockets that what!!

I'm on hold now with PNC bank... for another hour. It's taken me two months to close an account. The people on the phone are really nice and friendly, but the management must be horrible horrible because they don't act or respond to customer requests. Two months later and the account is still not closed. Tried to escalate but no response. DO NOT USE THIS BANK.

This review applies specifically to the PNC bank on N. Dale Mabry in Tampa, Florida. This is a small branch with limited services and poor customer service. The receptionist, tellers, and 1 of the assistant branch managers are haughty and talk down to their customers. I am closing my account and advise others to not bank with cooperation.

PNC Bank Cant explain Why but has submitted a late payment to the credit reporting agency and basically doesn't care and won't help. This is a really horrible thing to do to people that effects their lives and futures. Another issue I've had is company keeps terrible record and did not honor my payment I actually had to send pictures of my bank statements for them to honor my payments.

PNC is such an inept bank. Not only do they not allow you to access your money, you cannot deposit cash at atms. They will charge you if you overdraft, but will not allow you to deposit cash. I have never had a easy or good experience with customer service, most of the time the response I get is “deal with it”. This company thinks increased security is blocking customers' access to their own money. No, security is putting money into technology and ideas and that create a safer environment. Pnc should be shut down.

Excellent service and Branch Manager Theresa from PNC Cape May Branch, NJ. She is always caring about her customers and wants to help. Does her job fast. The best manager I've ever met and the best bank!

Looking at the reviews I see I’m not the only one that PNC is scamming on overdrafts. I had a direct deposit to my account just as I do every two weeks on Fridays. Every now on then on Monday I have overdraft fees and they want to say on weekends sometimes transactions don’t post until Monday. But every time I make a purchase it is ALWAYS deducted from my balance. On other occasions over the weekend, my balance is correct. I feel like they pick and choose when they want to say it’s posted. My question is why does my transaction reflect on my balance but on Monday you want to say it haven’t posted. Scammers. I’m putting all my payroll back with State Employees Credit Union. Been with PNC for over 10 yrs now they want to get messy!! I’m done.

I deposited my stimulus check at 4:30 in the afternoon and the cut off is 10:00 P.M. so the money was there when I used my card but they charged me 2 overdraft fees and they did debits before credits which is absurd. Another day I got 2 overdraft fees 1 of which was for a debit for 20 cents. When I looked at my account it said I had the money in there but apparently they don't update properly.

I just find that PNC adding overdraft fees although they remove them after customers reach out to the bank and explain their reason for overdrafts in the first place. Even if you've already notified the bank about your family's situation! It just adds to the stress and inconvenience while dealing with Covid...

I am a healthcare provider. Needless to say, managing the pandemic crisis has been a very challenging time for me both personally and professionally. I can’t thank PNC Bank enough for being there for me! Specifically Gregory ** at the Horsham PA branch has been a lifesaver. This man has a heart of gold, is as tenacious as steel and will go to bat and fight for his customers like nothing you have ever seen in your life.

I opened a PNC checking account when they had no maintenance fee. Now, they charge monthly maintenance fee unless you maintain a minimum balance. My debit card was expiring and I called the bank to see if they sent a replacement card. The rep said that they already sent one a month ago so I told her that I never received it. I asked to send another one and she said I would get it within a few business days. I received my replacement debit card and when I logged into my account, I saw a $7.50 debit card replacement fee on my checking account. I called PNC and spoke with a manager and asked her what the charge was for. She said PNC charge $7.50 for every card replacement. I told that I never received a replacement card for my expiring debit card and when I called last time, I was never informed about this fee. She did remove the fee in the end but it was such a hassle. I don't recommend this bank!

This company practises deceptive behavior. I opened a checking account and tried to use my debit card and it was blocked in a middle of epidemic. Customer service horrible. 50 min wait and still couldnt talk to a manager. Please dont open an account with these guys.

We had a 3 year car loan with PNC. We have excellent credit and paid in a timely manner. Several payments were not made by due but were within the date before interest would be charged. Received phone call from bank threatening us with interest charges even though I gave customer service my payment info. These payments were made online and delay was through bank transfer. The rep was EXTREMELY RUDE. I even gave her confirmation numbers. If this is how PNC treats their good customers can’t imagine how they treat others who did not make timely payments for whatever reason. Furthermore, cannot imagine their reps enjoying their jobs. Calling and harassing customers certainly can’t be a gratifying career. Basically would never use this bank based on my experience and reading the reviews of many other dissatisfied customers.

PNC Bank that I had relations with since 1982 has been NOW Closed. I had nothing but trouble. I even had them manage my retirement account. I will close ALL remains accounts with PNC (last one with zero balance is Home Equity line of credit). What is wrong:

My mortgage is through PNC Bank and I have had nothing but trouble when my loan was purchase by them. Within a few months, my monthly payment amount increased by over $100 with no warning, even though I have a fixed rate. Their website to make online payments is a joke. I have to reset my password every single time even though I know it's right. Even after resetting, it still does not work and you get an error message. EVERY time.

I find PNC customer service hard to navigate to get to the right department without going through a lot of prompts and transfers to other departments. I paid my line of credit payment on 3/4, it was due 3/10. PNC posted it to a suspense account for some unknown reason. I noticed this when I got my statement on 3/24. I immediately called them as it said I was $707 past due and owed $1414 on the next payment. After an hour and a half on the phone, being transferred to 3 people, and all 3 were rude, I was told PNC would correct their error in 3-5 days and I would get a call. No call came.