PNC Bank Reviews

I applied for the PNC High Yield Savings because of 2.35% interest and tried 3 times to work through the security verifications which timed me out and/or disconnected me. I called many times over a 6 week period and finally through a USPS paper trail had an account set up with PNC but not online yet. That process took another 2 weeks of spending hours on the phone after being transferred multiple times. Their phone tree service is also very poor to get to talk to the right person who knows anything about this product.

I applied for the PNC High Yield Savings because of 2.35% interest. I applied online and I received the approval notice email the next day. The email said to call PNC to obtain the account number so I can enroll in online banking. First the phone number did not work. I had to Google customer service phone number. Then I got transferred multiple times. The representative does not know the process of opening PNC High Yield Savings so they are asking for PIN number or account number. I spoke to escalation representative and got the toughest security questions ever. Then my call got disconnected during the security verification. Hopefully the experience will be much better once the account is fully set up with online banking. Otherwise, I will be wasting more time trying to close the account.

I have had my accounts with PNC for over four years. When I opened it, the minimum balance required for the Premier Money Market was specified at $250.00. I have $600.00 in that account and $2000.00 in total between my checking and two other savings accounts. I saw a $10.00 charge assessed today and called customer service as to why. I was told a big lie tonight; I was shocked when the pleasant woman, after putting me on hold for several minutes, told me that a $5000.00 minimum balance in my Premier Money Market account is required. I have rarely had the luxury of having that amount of money in an account. Furthermore, the woman told me that I have been assessed the charge for years. I reviewed my statements. False statement. Well, this BS pretty much seals the deal. Leaving PNC tomorrow and going to another bank. I don't do business with people who lie. Period. End of story.

There has been numerous occasions where PNC bank will not reflect actual balances, debits or credits. They slipped up when the rep. informed of two debits in their back end (detail report) I could not see online. Debits were held for several days that did not reflect by balance but they charged me 2 overdraft fees. I will be reporting this incident to the state. They were sued and fined a few years back for the similar violations.

I went to bed on 12-12 with a balance of over $500 in my account. Woke up to an overdrafted account of $123.89. My account was actually $51. & some change overdrafted from miscalculating my funds. They charged me $72 in fees. I didn’t even have a chance to put money in the account on the 12th because I had a positive balance & not overdraft emails or notifications until 7 am. So why the heck should I be punished? I posted a photo as my proof. You can see the screenshot of my picture at 1:08 on 12-13. I got the overdraft notification the next day. They are suppose to notify me the day I overdraft my account.

I opened an online account there on 12/5. They took 2 days to "approve" my account then sent me a letter with the only last 4 digits of the account number. You need the full account number to log on the first time, so this was worthless. I called and had to be transferred three times and go through the full ID process each time. Everyone I spoke to was unfriendly and robot-like. When I finally lost it when asked to ID myself the third time, the guy lectured me about how I was speaking to him but finally provided me with my account number.

First I want to say PNC Bank smart access is the worst idea ever. The first time you have a problem or dispute no communication from the the dispute department. They close your account. You cannot get your money out. How does a bank close your account and don't even notify you of it. In the midst of trying to call everyday to get my money that they have approved to give back. My lights have been turned off. My other bills are due. This is inexcusable.

The PNC Branch at 1919 Pennsylvania Ave. in Washington, DC is the worst place you would ever want to have any service. They simply DON'T care about your requests and they are very lazy to their job. I requested some foreign currency and they said they would call you when arrived. No, they won't call you. When you call to check the status, they would say no because they don't have a courtesy to check the envelopes and they blame post office delays. Finally when I asked the general customer line for help, I called the branch back and the manager had the courtesy to check. Then she came back and let me know the currency is in their branch. I spent more than one hour to find a simple Yes or No answer. Try to avoid this PNC at all costs.

I had read a few concerning reviews but because of the highest available interest decided to go for it anyway. Terrible mistake. The approval of the account went smoothly but then the ongoing frustration continued to mount. Even though the account was approved, I couldn't transfer any money into the account for 5 business days. Now understand, I was trying to put the money in, not take it out. Once I was able to transfer money in, it had to be done in $75k increments per day. The maximum amount that can be deposited in 30 days is $250k. I wanted to deposit $375k. As you can see PNC seems to be doing everything possible to keep me from doing business with them.

Their website is total JUNK - since I cannot use more suitable words in public. It's hard to use and far, far outdated. When the website fails, they will charge you fees due to their own outdated slow 90s website. Then trying to deal with their incredibly poor customer service is yet another obstacle to contend with. I'm unfortunately forced to use them because my mortgage loan was transferred to them, and it was hard to get the first payment made because their site kept bugging out. Tried to contact them and they responded THREE days later. It was very hard to set up a simple pay-from account on their website and since their site failed they charged ME an extra $15 fee, which they then said they could not remove. Which is baloney, you can remove a bogus fee. I could go into way more details but just want to warn of poor service ALL AROUND! STAY away from this so-called bank.

We started our business with PNC and asked them for the credit card reader through them, they told us that it will be $27 a month to lease it and no minimum sale amount required. Also the device was insured for the lifetime of the lease of two years. I did ask the PNC representative that came to my store to talk with me about the machine and confirmed twice that I will only pay $27 a month for the lease, nothing else! Within a month we started to receive fees for apps that were supposed to come with the machine, they told me I had to have insurance on it and that it did not come with it and then today they charged me double for the machine for the month. I am so disappointed. The only explanation they can give is that I was charged for two months of use and I have only had the device 23 days. I have asked for everything to be canceled and take their machine.

I'd been keeping a close eye on my account through online banking because I had overdraft fees at a time when I shouldn't have. I should have taken screenshots to prove it. Direct Deposits have been sitting in pending while debits are allowed to come through which caused overdraft fees. They will not refund and insist they have posted items as they come through. I also noticed several dates had changed on items that had been posted (not pending transactions). The change resulted in my balance changing from day to day causing an overdraft fee. Keep a close eye on your account and take screenshots of your activity. I will be closing my account with PNC.

Spoke with Jennifer ** in the Retail Escalation Dept in the hope of trying to understand why a computer application denied me the privilege of opening a Checking Account online? She informed me that my application was rejected and a letter would be sent out to me. She could not explain why my application was rejected and refused to allow me to speak with anyone else about my situation. Is this the kind of institution and people you want to be handling your money?

PNC Bank charged me 430$ in fees 'cause they paid out 3 of my bills which made me overdrawn. The 1 $19.55 check cost me $144 and they still didn't pay it. 2nd one for $47 cost me $72 and didn't get paid. This was only 9 days. This is bull. Been with them 40 years. Time to find another bank.

Never late, never past due, never not paid every dime I borrowed from them back and they wouldn’t loan me any money. In my working life I put everything I made for while with them which was Million plus through the bank.

A few months back I financed a vehicle through PNC. I am astonished they don’t have online bill pay. You have to mail a check with coupon. I signed up for auto withdrawals and I was told I’d receive a letter once it was set up. WRONG! I mailed a check and they auto deducted. I called and asked for a refund check or reversal of the auto payment. Because I don’t bank with them, it would take 2 weeks to get a check. No problem. I called 2 days later to find out if a check was mailed. “No ma’am. We were unable to verify your address.” WHAT? They had me verify my address when I called previously. Why wasn’t I called? Had to ask to speak with a manager 3 times before I was transferred.

Today I got an email time stamped for a time I was not even awake, saying the email associated with my SmartAccess card has been changed, and to call if I didn’t authorize this change. Before calling, I tried to log into the account and it said the last 4 digits of my SSN were wrong. So I called, and the rep noted I had called earlier in the day to change all of my information - I did not. They let some random person change all information associated with my SmartAccess account INCLUDING THE SOCIAL SECURITY NUMBER *OVER THE PHONE.* And for me, the rightful account owner, to change it back I’M the one who has to take time out of my day to visit the branch to prove my identity. But this was not so with whatever freak stole my information! This is NOT a bank that values your security whatsoever. Stay away.

I will never do business with this company again. I have been trying to refinance the auto loan they hold for my Jeep. My credit union has sent 4 checks totaling well over 100,000 dollars and PNC continues to A) say they never received them, B) we received it and know who signed for it, C) it takes 21 days to process a check d) they never received or signed for a check - even though they before admitted they signed for the check and D) will not back date the check even though we have tracking numbers. This currently costing me over $500 in interest they refuse to return. Sometimes they will talk to my bank and give them my personal information - until we ask for the payments to process, then suddenly they need me on the line. So either they are breaking the law by giving out my account information or they are lying to make the process harder. NEVER DO BUSINESS WITH THEM! They are impossible to work with.

Very dissatisfied with the Escalation team and customer service. Told late payment issue would be taken care of and it was not. Made payment of $51.33 in June and $551.33 was taken from my checking account. Told 3 times that they were refunding the $ and 5 months later I am still waiting, even after 6 calls to different individuals. Now Samantha at Escalation Team was helping but never once did she actually listen to what I said. Terrible service, I choose to never get another loan thru PNC.

Checked the website to see if my Social Security check had been recorded yet. Shocked to see my checking account balance was ZERO. Cannot access activity for checking or savings. Savings was transferred previously since I am closing the account. However it takes Social Security 60 days to change banking info so the deposit was supposed to go there. Website says I last accessed my account at 9:35 pm. I knew that was incorrect so to be sure I checked my browser history. This desktop did not access the account at 9:35 pm. And of course, I tried to access the account after hours so there is nothing I can do now. Just spend a sleepless night wondering if I'm broke right before the holidays. This is the last time they will jerk me around. Found this website trying to see if others had reported the system down. At least I know I'm not alone with my dissatisfaction with this bank.

I have had an account with PNC for about 20 years. We had a hurricane in Wilmington and the devastation was horrific. Because of the hurricane I had financial difficulties. They closed my account a few days before my direct deposit was to post. They held my check and are still holding it. I had to make many calls to PNC and the payroll department to try to locate my money. All the PNC employees told me the check bounced back to payroll. Payroll had no indication of this. No one from PNC got a clue where my money was. Finally I spoke with someone who told me they were holding the check and it would be mailed to me. It has been a week since it was mailed out and I still haven't received it. I called and spoke to Mark **. I asked him to cancel the check and wire the money to my bank. He said they can't do that.

Loan Originator lied to get my business. I didn't realize until my closing documents arrived 7 weeks after the process started that I was lied to on June 27. About the rate, time to close and closing costs. Every time he spoke to me it was on his personal unrecorded cell phone. Therefore, there are no recorded conversations at PNC.

Made an account address change I did not ask for (instead asked to sign up for web banking so I can manage elderly parent's checking account) and 3 calls later, they were still not able to resolve issue. SHAME!

I attempted to make my credit card payment via the telephone automated system without success. And subsequently was put on hold for more than 20 minutes while attempting to pay via a customer service representative, resulting in a late payment scenario. Background: PNC does offer a late payment exception but contains very strict guidelines. They employ a very inconvenient on time payment cutoff of 6 p.m. (E.S.T.)! I have 6-8 credit cards, with American Express, Citicards, Chase, & Bank of America among others, and in all cases there is a cut off time for on time payments with the earliest being 8 p.m. (E.S.T.) up to 11: 59 p.m. (E.S.T.)... very manageable and understandable.

On Sept 3, 2018, I submitted forms with PNC Bank to start bi-weekly mortgage payments effective Oct 1, 2018. The bank told me this was not possible unless I opened a checking account. I reluctantly did so even though I did not need another checking account. Shortly, thereafter, I received a letter from the bank confirming that my application had been accepted.

On Friday 10/26/2018, I visited PNC Bank located at 340 Madison Avenue, New York NY 10173 and I used the ATM to deposit funds into my account. The ATM malfunctioned by accepting my deposit but the transaction was not completed as my receipt was not printed nor was the funds credited to my account. An error message came on the screen of ATM machine stating that no more than 50 bills can be entered at a time and the machine returned only a small portion of my deposit but kept the majority of my deposit. My deposit was under 20 counted bills. The machine then read that ‘service has been called’. I called out for someone at the branch to assist and was ushered to a banker who informed me that there was nothing that he could do since the bank does not service the ATMs and proceeded to call into the claims department.

I will be closing my accounts shortly. What a load of crap... had money in other accounts with them but still took a $36 charge for going under by a dollar. Called to ask if it could be waived and why they didn't take it out of another account and was told no. Enjoy your $36. I'll be moving on. Ridiculous.

No response to request for follow up - I've had an account for 32 years. Recently had fees applied I disagreed with and called expecting assistance. Spoke with two very rude reps, so called my branch. In both cases I was told I'd get a call back regarding my complaint. That was 5 days ago. Description: I made 7 or so purchases each less than $3 after confirming my bank balance. The following day I saw a bill payment that legitimately put my account in overdraft, but it was listed between the several small purchases. PNC then added $36 overdraft fees to 2 of the $3 transactions. I will not stay with a bank willing to lose a long term customer due to $72 false fees.

I decided to give this bank a second chance after having to close an account because they would not stop withdrawals from a scam operation. I opened an account for a non-profit organization and after jumping through a lot of hoops, the account was opened. A month or so later, I received notice that the account was being closed. I asked why and they told me to go to my local branch. The local branch said that I had to sign a few more papers which I did. Today I received a check saying that the account was closed with no explanation. This is the worse bank I've ever dealt with.

On 9/20/18 I called for a payoff amount, was given $7,488.25 which included a cash advance balance of $661.64. Paid this amount on the due date but it wasn't actually applied to account until 9/24. Received my Oct statement with a balance due $13.34 from the cash advance balance, not purchases. 10/4 3:51 pm I called cust serv. Spoke with Dawn **. She stated account closed 9/24 and that's the interest accrued up until 9/24, asked why there isn't interest accrued for my balance on purchases, stated was paid off 9/20, stated account is zero but cash advanced still accrue until account closed, asked her to get a supervisor, she stated she talked w/her super and agreed to give a "Supervisor Exemption Waiver" for $13.34, allow 3-5 days to appear, wanted guarantee it will be done so I'm not charged a late fee, stated no fee since 3-5 days is before due date 10/20.

Highly recommend to not bank with PNC. Horrible Bank! Opened savings account online only to have my funds on hold for weeks and held hostage not having access to any of my money. Do not bank with PNC.

I had given my savings account by accident to my rental portal instead of my checking account. I had called because the portal kept taking money and did a stop payment from everything from that company. Well, the first rep only did a stop payment for the rent amount and not everything that was supposed to come from that company! So the portal tried to take out a fee for $20 and that kept giving me NSF fees three times. When I called again the second rep stated the first rep didn't do a stop payment for everything! So he did but fees kept coming out and today when I called a manager at escalation he refused to understand and listen that the first rep didn't do the entire job like he was supposed to. Otherwise nothing should be allowed to come from the portal!

The phone customer service was exceptional. The associate showed empathy about any the wait time as a result of slow network issues. Nevertheless, I was charged an overdraft because I had inputted the information of my savings account instead of my checking entirely by mistake. I explained to them that I obviously had money in my checking account and that it obviously wasn't intentional yet, they rejected forgiving my fee because I had been forgiven before (more than a year ago) and that somehow barred me from getting more. These overdraft fees were never intentional and were a result of a school loan system that would continually change my account without permission and the business would not return the deducted amount. It's ridiculous what businesses are allowed to get away with nowadays!

Worst service! I used the PNC App and tried to pay my credit card. The App had a feature of “Pay my Bills”. I transferred the money and it took five days to send it. Then the PNC customer representative promised me that he would help me remove the late fee. Today when I checked my account. The late fee was not refunded. I called them. The representative named Austin (in the acceleration support team) told me he could not help and later hung up my phone call. Since PNC could not help, why did they say they would previously? I was shocked by Austin’s attitude because never had I met such a rude customer support!

I've been a "customer" of PNC for several years and I'm done at this point. Customer service is a joke and I'm tired of being nickel and dimed. I do my banking online through the PNC app and it's caused me overdraft charges due to latency of charges showing up and I noticed the last time and this time that dates of money going in and out have changed. Sure it's just negative a few dollars but PNC will charge you $30 something dollars on any amount overdrawn and then $7 until you can straighten it out. This bank is garbage, go anywhere but here.

I just opened a account with PNC. In the past my dad has endorsed check to me for bonuses and such. The 24th of October he endorsed another check to me and it was a higher amount than in the past. With that said I knew there would be a so many day hold on the check that in understandable. Now it has been past 14 days and all of a sudden I'm told the check will not be available to me so I call my father. Upset he reaches out to issuing bank that informs him the check had been paid for over a week now. I contacted PNC they have no answers for me. Just keeps repeating they believe the funds will not be paid. YES my friend they will and have already been paid to PNC. Where is my money? Now I'm told it will take 30 days to look into. What kind of scam is PNC on?

When calling in a complaint about a local branch I asked for a return call from the District Manager instead of the Branch Manager. They absolutely refused to tell me who it was and would not guarantee a return call from the District Manager. I was told that was "strict" company policy. Any complaints I had could only be handled locally. She wouldn't even forward my complaint to the District Manager only the Branch. Which makes zero sense because that is where the problem stems from. That’s like the fox guarding the hen house.

I have been an account holder for years since PNC took over RBC with whom I had been a long-term customer. I have personal and business accounts. Last month the bank canceled my 2 business accounts and personal account without notice. This caused numerous recurring payments to bounce and prevented me from accessing cash while traveling in Mexico, during the week it happened. Upon return, I was advised that my accounts were closed because the bank was missing information regarding my citizenship (I am a green card holder) and I needed to take various pieces of ID to the local branch. Which I did. After an hour with the local rep, and him on the phone with HQ, it was determined that they did, in fact, have all the ID on file and that the accounts should not have been closed in the first place!

I needed to have a document notarize and found a PNC bank near me in Hazel Park Michigan near 9 mile and Michigan blvd, every other time I needed a document notarized I always went to the closest bank to me and no problem. But PNC must have a policy that they will refuse services to anyone that does not bank with them, not the best way to make new customers. I don't think they would have even given me change for a dollar. Feel bad for customers of PNC bank, they can’t even treat people like human beings. Hate to have them taking care of my money.

PNC Online banking has been difficult to work with. They have made two major mistakes on our bill pay account in the past year. One typographical error, one penny short, caused us to have our health insurance cancelled for three months in arrears. We had no idea we did not have health insurance, all because of a one penny error. On another occasion, our credit card payment was paid by PNC Online Banking. We received a confirmation that the check was issued and sent two days before the due date. Received our next statement and found out that the credit card company never received the check and assessed us interest fees. We always pay our bill in full every month. When I asked if PNC would stop payment on the missing check, I was told they were not responsible.

I've been a customer for 10+ years, but due to some recent major problems, I am now taking steps to close my account for good. The first problem: I fell on hard times this January because I did not get paid that month, so I bounced some checks. I got charged fees, which is understandable. However, I had a hard time paying back the fees, so it led to Continuous OD charges that added up fast. I ended up losing over $200 in fees because of this. When I finally got paid, what I owed plus the fees came out. Since this, it's been a long uphill battle of trying to catch up: I keep falling short, overdrawing, and then get charged even more fees. According to my last statement, I have amassed over $900 worth of OD and COD fees this year. That is not counting returned check fees or stop payment fees.

I recently got a car loan through a different PNC branch, which was a nightmare, horrible experience that took them months for them to get the paperwork right. This was switched from GM Financial. I went to the Algonquin branch yesterday to deposit my overpayment check received from GM. The check is written out to me & my former co-borrower. My co-borrower signed the check, I signed the check & when I went to deposit it in my PNC account they told me that we would need a joint account in order to do this! WHAT??? This makes absolutely no sense at all. They clearly are incompetent & should not be working with people’s money. I called the branch I got the loan through & they agreed this makes no sense, so now I have to go out of my way yet again for their repeated mistakes. I’m about ready to pull my loan from them.

I have dealt with this bank for 3 years and will now be closing my account. I made a cash deposit after hours for a bill that would be automatically taken out the following day. The ATM ate the money without crediting it to my account. The next day, the bill was withdrawed, overdrafting my account and charging a 35$ overdraft fee. After over an hour on the phone explaining the situation, I was told that I would have to file a dispute to get my money back. The woman was very helpful and ensured me that the money would be credited back right away.

PNC is the worst bank I've ever dealt with. I opened an online bank account called a "virtual wallet" with PNC 12 days ago (08/23/2018). According to their enrollment process you have to make an initial deposit in order for the account to be created, and one option is to do a direct transfer from another bank, so I chose that option. I opened the account at night and the money was transferred from my existing account the next morning, but as of this afternoon (9/4/2018) it still hasn't shown up in my PNC account.

PNC Bank lives to charge fees. I have had several issues but this is the latest. I have three overdraft fees of 36 dollars each, and then two seven dollar "continuous overdraft fees" and a 21 dollar "continuous overdraft fee". I called and reported that one of the transactions reported was fraudulent and it was already reversed, and the customer service agent even refused to take off the fee for that until I insisted. I do not get paid until Saturday, and how many more "continuous overdraft fees" are they gonna charge? I have direct deposit, they know the money is coming, but it's how they make millions and billions off struggling people like me.

My ongoing issues with PNC during retirement. Went online to check my HELOC only to find over 5 thousand dollars in late fees never having made a late payment with a credit score of over 800. This is serious stuff. Took time away from my family to call. Very nice person was able to tell me they have a system issue no late fees. They just have no way of letting customer know since it is impacting so many. tThe only way to find out is calling. I called executive response team the next day. They claim it is a company wide issue that they have no way of knowing how much stress it causes me or they do not compensate for my time lost that I will never get again.

I prepaid my taxes in 2017. I notified PNC about the prepayment and said they would adjust my escrow account according. They didn't. After 12 phone calls working with 3 supervisors 3 months later they still didn't get it correct. I again initiated a new escrow analysis in July and they still haven't calculated my escrow properly. They are making money off of the excess funds they are collecting off of me. Don't get a mortgage through PNC or if you do expect the worse service you can possibly imagine.

I've been dealing with rude and unhelping reps for years with PNC! As a customer service rep myself for a payroll company, I KNOW how to treat and understand others' POV, but apparently most of their reps don't get trained on decency esp. when you're dealing with someone's finances. I had 1 great experience with an amazing rep just a few weeks ago (but it's the one time PNC doesn't send a survey link to take, go figure) named Bill **. He acted like he genuinely cared and wanted to help and actually did so (gasp, I know). He was so understanding of the situation and went above and beyond in taking care of everything that I got emotional such people still exist in the working world.

In a nutshell, a bunch of over promising and under delivering. From top to bottom, their communication, attention to detail, and estimating is the most horrible I have ever encountered. They left us homeless for 4 days because they failed to get to our file in a timely manner. It seemed like they just forgot and overlooked it somehow. We communicated everything on our side and gave all the documents requested quickly, yet when it came to closing we had to get everything rescheduled 4 different times because they couldn't figure it out. From the VP of Mortgage, all the way down to the loan officer, communication was terrible. Follow through and follow up was non-existent. We had to follow up EVERY single time. I do not understand how a company would allow this type of service. Might as well just go through Quicken Loans.

Just found a charge on my business bank statement called Cash Flow Insight which I've never signed up for. Customer service claims it's a legitimate fee and absolutely refused to refund. The best part of all? Because of Cash Flow Insight, I can't see past the 5 recent entries into my account - which even the rep admits he can't resolve. Terrible product, terrible customer service. Never again!

So I disputed some items off my account some months ago. They said they sent me a letter which I never received btw. Stating that I need to send something in concerning my dispute. But remember I never received that letter. I have my own business and when I send important documents I send it certified. That way I know they got even if they say they didn’t. I receive my neighbor's mail all the time on accident and I would of course return. Let’s be honest most people don’t do that. They are saying because my dispute is over 120 days old they can’t give me my money back even though I have a letter stating they were. So I talked to this manager who was getting upset with me because his punk ** didn’t understand what I was saying. I’m definitely going back to Chase or anywhere else that’s not PNC.

First this: I understand fully that any bank can cancel your account for any reason AND they are not required to disclose the reason (due to the fact that in American lawsuits can happen for any reason). Second: I have been living and working mostly overseas. In the past year have been transferring about 4k USD a month into my Virtual Wallet primary account without a glitch. I am stating this as it is THE ONLY change I had in dealing with my accounts for many years. In June I was notified via mail that my VW accounts would be closed. I called the CS number and was told that it was due to inactivity. I told them there was activity, and explained fully everything that I do with the accounts. They then told me as long as they were being used in the way I described the accounts would not be closed.

It took PNC nearly two months to process my auto deduct forms through my own bank--- Jackie **, Megan **, and Anna **(all "Customer Service Escalation Managers") were of absolutely no help. They lied (claiming that the Consumer Loan Center had never received my paperwork, even though I sent the packet by registered mail), extorted an electronic transfer of money from my bank to cover the first monthly payment, and charged $71.00 (!!!) finance charge (on a 5.89% APR loan for a very small loan amount).

My wife and I went to PNC bank to open up a checking account. We went together but decided for tax reasons and other reasons to have the account in my wife's name only. My wife was traveling to Tokyo and Korea and we wanted to make sure we can take money out of any bank there by either cash advance or ATM. We were told, "No problem as long as they have the visa logo and/or Global ATM." Well it was not. Because my wife tried a few banks to get money out they then put a block on the account. My wife was having surgery and needed the money to pay for it. She had to borrow money from a friend to do that.

I only wish the CEO or CFO read this complaint. I have used your online service. It needs an overhaul, I have gone into your banks. They are the worst. From the time you walk in the door to the time you leave. I have called your 1-800 number. They are great at not having a clue thus they put you on hold and transfer you to someone else who has no clue, I call your executive office. They do not care that I spend time away from my family to resolve an issue due to your bank errors and they do not respond to the better BBB.

Opened an account. A check was returned. Made a deposit in cash to cover it. They closed my account. Not a warning. Nothing said. Worst bank in the world. Take out your money and go to another bank, every time you call customer service they tell you something else. Let them stay in New Jersey.

I work the night shift and do online banking around 3am. I am getting this message "Transaction history is currently unavailable. Please wait a few minutes and try again" every day. I can log in but unable to do transactions. There should be a front-end message if the site has a problem or going thru a maintenance. There is a no customer service available until during the day. It is very frustrating!

So I sign up for this crummy bank because they were offering $200 as a sign up bonus as long as you open a bank account with $1500 and keep it for two months. So what happened after two months? I began to get a maintenance fee. How convenient for them. Complete B.S. I will fight for my sign up fee and flee with my money.

I hate this bank. They do not care about their customers at all!!! I will never tell anyone to go here. I've been a customer for many years and they could care less!!! When your acct is overdrawn they wait till you get a fee then they email you instead of emailing you so you can fix it!!! Not to mention the rude ** I talk to on the phone!!! This is only one of many issues I've had with this dirty bank. They are in it for the money and say ** you to their customers everyday!!! DO NOT BANK HERE EVER!!! YOU WILL BE DISAPPOINTED!!! ** YOU PNC BANK YOU SUCK!!!

PNC Review. I had several items that had been charged to my debit card and I decided to dispute them. I was in Myrtle Beach at the time but was going to Italy for several months for work. I spoke to the escalations department and they told me they could either mail me the forms that needed to be filled out or I could come into my local branch. I told them I wanted to come to my local branch since I was going Italy for several months and getting mail over there is always a challenge.

Ok let me start by saying when I first opened acct they was running a promotion. I found out about online but once I went into bank they didn’t tell me about it. Get home call. They tell me I have to close acct and reopen when I had already set up automatic deposits with my job and my human resource dept is located in Denver. I am in Alabama so that was going to be a process and they still wouldn’t waive it and give me the promotion. That was my first flag. When I used my card somewhere and they took it off but then the transaction was missing and showed up days later. Acct got drafted. Was charged NSF fee 36$ and 7$ each day it was in the negative and from what I have read I am not the only one. Wished I had seen this a year or so ago.

These are the times we live in now. Where it's ok for the teller at PNC bank to put your hard earned money into someone else's account. Took three phone calls to get it sorted out because she simply did not want to deal with it. Now my account is less than 20.00 and I have three more days of gas and food to provide for a family and how does one make it on that? How do they think this is ok? Why should I have to wait on money that should have been deposited two and a half weeks ago. Why should my family suffer for their mistake? I seriously cannot even believe this. Shame on you PNC!

PNC Bank requirements to automate loan payments grows ever more convoluted and obscure. The customer cannot automate future payments in any amount beyond minimum payment due. Today, a conversation with customer service I learn that the customer cannot make a payment from an external checking account (transfer funds from an external account). When I asked to speak with a supervisor I got a voicemail from one Kelly - who does not work on Fridays!!! What sort of financial institution is this? I echo an earlier commentator: my loan was transferred to PNC. I have never had a good experience with this bank. They always want to know "the amount of my last payment" - something I can't always remember. And if you can't remember - they can't help you.

Here's the cute trick PNC Bank is playing: Say that you made a $1,000 deposit today. Say that you have written three checks, each for $200, that are also presented to the bank today. PNC will allow $100 of your $1,000 deposit to be credited to your account at 11:59 PM. Then, they will present the three checks for $200 each against your account at 11:59 PM. Since you don't have the money in your account to cover the checks, they will charge you a bounce fee of $36 for each check. Then, ONE MINUTE LATER, at 12:00 AM, they will credit the remaining $900 of your deposit to your account. And they cover the three checks so they are not returned (how nice of them, ha), but you just paid them $108 (3 times $36) in bounce fees. What a great bank this is! I wonder where they learned this slick nasty trick? Stay away from this bank!

Garbage company! Called today because my merchant services was taking a week to deposit into my account. Supposed to have 24 hr support, obviously do not! So ask the lady what she can do. She says nothing, she is I credit card department. I say, "Ok, can I please speak with your manager?" She says she is the mgr! I say, "Ok, can I speak with your boss please? You did nothing wrong, the policies are mess." She says they can't make outgoing calls! I said, "Ok, please have someone who can help me and call out contact me." Then an abrupt click! She hung up on me!!! What kind of professional does that! And she is a representative of them!!!

PNC website badly run and apt to cause you to overdraft. Pending charges are disappearing from the pending list and the money reappearing in your available balance only to have the charge magically reappear and be paid late night on the next banking day. This has gone on for months. I am now screenshotting it daily to prove it, and it happened again today. I am leaving this scam of a bank. I should have done it several years ago when they embarrassed my husband declining his card at a business lunch. Their reason? The charge was coming from Miami Florida.

July 3, 2017, I went to PNC Bank at Shoprite Branch located at 2200 Neshaminy Blvd. Bensalem, Pa 19020, to withdraw $2000 out of my checking account, PNC Bank teller processed my request got the money and left. A few days later I got a call from PNC Bank Credit Card department congratulating me on the credit card approval, I told ** that I never applied for a credit card, ** told me that he has a filled out application, I told ** it must be a mistake, ** again told me that there is an application filled out under my name, I told ** to shut it down immediately, PNC Bank Pulled my credit report twice by PNC Bank Employee on July 3, 2017, without my permission, without my knowledge.

‪I too would like to share my PNC experience. I am an honest hard working typical American Grandma. PNC bought out National City Bank many years ago and so my loan for my truck swung to PNC Bank whom we finished the loan payments to, all paid off years ago, in full. Apparently someone was lazy with the paperwork. We were still driving the truck until a recent wreck. Suddenly we find we need our title so off we went to our local title office. Found out that “National City” aka PNC Bank still shows a lien on it! Say what?? More than 10 yrs later?? I call PNC so far I have spoken with 4 “Resolution Agents” and someone I keep emailing with here on the help site. Two agents were able to find my information and confirm I owe NOTHING to PNC but yet they have not RELEASED the lien showing on my title.

I have never had an enjoyable experience with PNC. I have banked with them for 10 years, originally opening an account so I could receive direct deposit from my job at the time. During this time, they've changed from National City to PNC and everything has gotten worse and worse. When I started I had a Checking account and a Savings account. When I quit, I had Primary Checking, Standard Checking, Reserve, Growth, Interest Savings, and Spend accounts. Where do these accounts come from? Who needs this many accounts? I went to write a check which I haven't done in years, for a $10 expired parking meter, and the money came out of the Reserve account which I didn't even know I had at the time. The account didn't have any money in it of course, and accumulated $220 worth of overdraft fees. I never noticed until I finally got a call from PNC notifying me of this.

STAY AWAY FROM PNC INVESTMENT AT ALL COST! I opened a joint investment account with my wife on 2016, and two individual IRA accounts. I trusted my investor to pick out an investment for us, and that is when the nightmare begin. He told us the accounts will be mature in 3 years, and I will have guaranteed to at least have my initial investment back. He quit the job in less than 6 month, then my file got transferred to another investor, who quit within 4 weeks.

Was doing business with this bank then someone stole $90 from my account in Mexico. Took three months to get it back then I talked to the bank tech to red flag it but the same person tried to order airline tickets a few weeks later. Bad experience.

This bank is far from customer driven. I HATE THIS BANK. I have been trying to change my auto draft, which I am allowed to do, but I call the customer service line and have received three different suggestions on how to accomplish this. I have been provided wrong fax numbers and different instructions each time I call. I finally called a branch and my loan agent never returned my call. It has been a disaster. I have it set up on auto draft, which they required even though my two previous loans have been with PNC and I had a perfect payment record and I have a beacon score over 750. They do not care about their customers. Three months now and I have not been successful at getting my draft date changed. PNC SUCKS. Please. If you are considering a bank, please do not use PNC. They are not customer friendly nor customer driven. STAY AWAY.

I feel that my account is being closed out in a wrongful manner. They gave me the excuse that it was because of fraudulent activity with wire transfers to my account. This happened because of miscommunication on the bank's part for not giving me the right numbers for wire transferring internationally. And then to not notify me that my bank card was suspended and I could not pay my bills on time and incurred late fees is totally unacceptable behavior from the bank. I feel that I should be compensated for something.

I’m new to PNC bank and will be changing again shortly. I just went to my local branch to open a checking and savings account for my son. I was told we would be waiting a little bit because they were in between lunches. When I asked how long they said an hour. Must be nice to have so much business that everyone that can open an account for a new customer can leave for an hour together. Obviously they aren’t interested in new business or the business they already have.

The fees are ridiculous! PNC Bank is not loyal to their customers. Managers in several branches in the northeast are rude and self-entitled. I finally had enough and switched to Citibank. What a complete difference. I'm so much happier in every sense of the way. All these ridiculous PNC Bank rules don't exist at Citibank. I do not recommend PNC at all.

I've been a customer of PNC Bank for more than 35 years. (Northeastern National Bank and Trust Company) before the takeover. I've always had a good experience with this bank and never had any problems.

They lost a $30,000.00 deposit then Tried to blame me after I showed them the deposit slip. No apologies. It was deposited in someone else account "by accident". I had overdrafts and fees they DID not cover.

Have been dealing with this bank for over 35 years, always with good people, and courteous help. Haven' t had any bad experiences and don't plan to change banks in the near future!

Trying to get a title released is more difficult than flying to the moon. Days of delay and no information. Just got off the phone with one of their agents. Took honestly 55 minutes to end up with NO information as to when my title will be released. The loan was paid up a week ago! You can only imagine how unhappy my buyer is and I don't blame him. They say they are overloaded!!! Of course Bill Demcheck, CEO, would never have the decency to hire more people to actually have customer service. NO, his $13,000,000.00 last year was just not enough money for him. Yes that is 13 million!!! But you as a customer are just a piece of dirt. These guys should be put in jail.

Had 3-5 calls from automated phone line requesting information. Did not respond. NO one with a brain cell will respond to those anymore. Finally received a call from a PNC rep from loss prevention. She indicated that my card was compromised AT the location that I last purchased something. I do understand that this isn't possible. She had me on the phone for 15 minutes and put me on hold to try and expedite a replacement. I waited on hold for another 12 minutes only to be disconnected. I called back 3 times and was disconnected before I got to a rep. I then had the displeasure of getting "Pam" who actually put me on hold while I was talking and then came back to the line and said "are you done talking so I can talk." Rudest, most disrespectful person I've ever dealt with. She should be fired.

Closed account causing checks to bounce - My daughter planned a trip Overseas to volunteer to help Others. We issued a check To the travel coordinators and the bank close the account. According to our records the bank Authorized us to issue the checks. Said the account was good and the account was closed. They claim by the account holder which was not accurate. The account was never authorized to be closed causing insufficient funds fees. I researched other reviews and a turns out this seems to be a common occurrence with this bank generating revenue from this ERROR.

After having an account with PNC for 10 years, I inquired about a home mortgage loan and was working with Kara **. I spent a week provided 3 years of tax returns, all investment accounts and contractual information on my employment. I was told that my credit score was very good and should easily qualify for a loan based on my debt to income ratio. I never heard back from Kara and after leaving numerous messages and contacting the complaint department, Kara returned my call and informed me that the "underwriters won't approve the loan because your contract is only for a year". I had the director of the program contact them to explain that the standard contracts are a minimum of a year but intended to promote long-term employment. Regardless, Kara could not explain why my calls were not returned and the at this point I will never do business with PNC again.

This is the worst customer service I have ever experienced. I received an email that contained my balance at 12:45PM on April 16th. According to my Virtual Wallet app that the bank sells to you as a tool to make banking with them "worry free" the amount shown in the email was accurate. I never deposit the full amount of my check because even though it is payroll, it takes days to process. I deposited the first check I received after opening my account with PNC on a Friday and my funds were not available to me until the following Tuesday (even though I was told I could access them the next day). After that I opted to pay to have my check cashed elsewhere and deposit a portion of the cash into the account, so I always have cash on hand at the house. As of 11PM the amount had not changed in my account, and I had not used my debit card in two days.

PNC is the worst Bank period for fair treatment of its customers. On 3.27/2018 I requested a Balance transfer which "immediately" posted to my PNC Card. Upon contacting Customer Service, I was assured that a check had been released the very same day to the other bank. After 18 days no check has been received and PNC declares it must be lost in the mail. Apparently the only option is to reissue and wait another 15 day process time - CANNOT be expedited. That leaves me carrying the same debt obligation for 30 days with both banks. This is "legalized stealing" on the part of PNC since there will never be any incentive to mail out offsetting checks in a timely manner. Anyone taking advantage of this "unsolicited" offering should only use the provided checks - DO NOT use the Online script.

Overdraft Item fee - I AM SO disappointment of PNC bank Customer service. They are the worst bank ever. I will never bank with them again. I will close my account with them and go and bank with other bank. They had the worst customer service. They aren't trying to listen to you or try to help you out. Never will I return back to them again. Are so rude when they are talking to the customer. They are just bad service. They just horrible? I am better with other banks.

I honestly don't know where to start. Basically, I applied for an online personal loan. This company called Advance America was all a fraud. I reached out to my Bank (PNC) on 3-13-18 to professionally dispute this matter at hand. Let's just stay as of Today 4-5-18. I have not gotten $1000 situation finalized. I will continue to fight for what is right and justified. Please could someone help me. After, tomorrow I will be notifiy my local police department as well as the BBB...

My son made 3 car payments at one time in February and received a confirmation number. Two weeks later the money appeared back in his checking account at the other bank so he called PNC to see what happened on 3 separate occasions and was told all 3 times the payments posted and he was all good. Yesterday morning he woke up only to see his car had been repo'd through the night by PNC bank for non payment.

This is the worst bank to make online payments with. I made my 1st payment by phone because I threw my pin number away after setting up my account in January 2018, which did not work, so I had to make another request for a pin number which took 2 more weeks. My 2nd payment cleared March 07, 2018. (For February.) Made my 3rd payment online March 23, 2018 believing it went through because a confirmation number was given. Well started getting phone calls today saying no March payment has been received. Called back with confirmation number and was told they could not track the payment with that number and my promissory payment was broken March 27, 2018. When asked what did that mean and the lady said the payment did not go through. Why? Money was in my account to cover payment. I have never dealt with a bank that is so difficult to pay payments with.

PNC is probably one of the worst banks that I’ve ever been unfortunate enough to deal with. They have good features, yes, but their added fees are simply ridiculous. They charge 36$ for an overdraft fee, and if your account is negative for more than five days, they charge an additional 7$ for every day that the account is overdrawn. I’ve been told that they made 12 billion dollars on overdraft fees alone. They hardly forgive the fees, and all of the employees are like robots with no compassion or understanding. They rehearse the same spiel every time, and at the end of the day, they don’t really try to actually help you out.

On 3/21/18, I went to close my account at PNC Bank, 2761 Fairfield Commons, Beavercreek OH 45431. Once the teller and I could hear each other over the carrying on from other employees, we confirmed that only the manager could close the account or I could get cash. The manager was having a 20 minute call while we were waiting even though he knew we were waiting. The teller then directed me to him. After confirming my identity with my license, he has the check made out to me to me to cash out.

My account had pending transactions on the 15th. I made a mobile deposit on the 15th. Given that PNC posts transactions by 10pm, all pending transactions along with my deposit were due to clear. On the 16th I was hit with two $36 fees as if funds were not available for what was pending. The Rep then went into explaining the amount of funds that are available immediately ($100) and that it was put against an amount of a recurring charge. When I alerted her of the fact that that charge was still pending, she then wanted to "research" why it was showing as pending when her "computer" showed it being paid from the "available" funds. After no clear explanation on that, she then went on to explain how Overdraft Coverage works.

I used this bank for 7 yrs. I have never been more dissatisfied in my life with a bank. Over the weekend I did a couple of emergency errands at a pharmacy before the snow storm. I had enough to cover my purchase on my account. On Monday I had to buy a transit pass to get to and from work, I was short $7.00. No biggie. On Tuesday I was hit with $115.00 on overdraft fees. On Wednesday it was $152.00. I called customer service to explain my situation and I was passed on to the department that handles the overdraft fee charges. The manager (John) so he said he was a manager, doubt it with his lack of customer service. Argued with me telling me that I didn’t have no funds for my purchase done over the weekend when I was monitoring my money through Virtual Wallet. He said he would not discuss the fees no longer. That he wasn’t going to remove them.

I've spent about 10 years with PNC, and for that amount of time they have been nothing but garbage. It's nothing to do with any of the physical people inside the establishment. It have everything to do with the online aspect of it. The PNC virtual wallet app is actual trash. It would be faster, easier and more reliable for you to check your banking information online with a computer. Which works just about as much as the app. Which leads you to the telephone, except when you call the robot stops working somehow, and then sends you to the handle of being on hold for about 2 hours. Why have I spent so long at this terrible place? Well, thats just gold-ol-fashioned laziness/depression/anxiety/holy**itsbeentenyears/whatamidoingwithmylife/imgoingtodiealone.

I've had several issues with PNC Bank with their customer aftercare program and their handling of documentation during a claims process. My first issue arose when my debit card needed to be renewed. I did not receive a renewal in the mail (PNC claimed they sent one) when I did inquire about it. I figured it got lost in the mail, was mailed late etc and was not too bothered. The local branch informed me to come on down and they could process and create me a new debit card on site. Great!

Customer service is straight from Compton... I asked before depositing my check, "How long?" Rep said "ooh next day should clear"... still waiting. It's been 5 days. Calling Gangsters Inc... And was told they are holding it because they won't cover it... uuh? "Who? WHAT are you talking about. It's a check... how long will it take ma'am." Rep: "IDK..." smh. Just clear my money so I can close my account... yuck!

My bank account was closed and they are still accepting my direct deposits (IRS and STATE). I called the 1800 CS hotline, they were no help at all. So I called the local branch, the first lady was no help. Couldn't tell me anything that I already knew but wasn't getting any questions answered. Why they were still taking my money (my account was already closed for at least 3 weeks or more and when I'll be getting my money back. I'd like to know what my rights are, if my account is closed, shouldn't my money be rejected and sent back to the place it was issued from? Instead they said they were taking the overdrawn fee out of my checks. Can they legally do this after my account has been closed. The branch is located in Whitehall, PA. I need help in this matter. We're talking about money I use to pay my bills and support my family. It's over 10,000$ they are keeping because of an 160$ overdraw and late fee. I need help please.

I took an unsecured loan from PNC Bank and it has been the worst experience... I was never ever late on a payment. I maintain a 780 credit score... In the 5 year term I also used PNC to cash an insurance check while I was on an 8 week business trip Europe. They were so incompetent... Never returned phone calls etc. Now I am travelling again and they cannot pull it together. They don't return phone calls and should be disgraced to be in business. If you need a reputable financial organization. Do not use PNC Bank. Trust me.

Credit card. $29 fee for an accidental under Payment of $10. Paid $1300, but missed $10. It was paid several days later when the mistake was found, but according to them 7 days late. Seriously, wouldn’t even reduce, but customer service is willing to patronize you with how little they can do. That’s what you get if they can’t nail you with interest... Egregious rip off!!!

I have had a PNC virtual wallet account for about 8 months now. I like certain features, but if you become more than ($-5) they charge you a $36 overdraft fee if you do not drive and deposit the CASH before 10pm at a atm and a branch. They have refunded me before because of stupid errors or just the fact I couldn’t make it to their ATM (sometimes it’s down, once drove all over Tampa looking for one to put cash in). I was -3 dollars technically -8 dollars because of the five dollar cushion. I was OK except for the $3.00. Instead of driving to the ATM with my cash that night my friend who also has PNC Virtual Wallet Account (I referred her how ironic) said she would just Zelle (transfer the $) to me. I even looked on the website to make sure that it would go through before 10 PM. It says if you have the same bank it goes through instantly or within minutes.

PNC Bank refuses to apply principal-only payments to principal only. It's been more than 2 weeks and all they say is 'give it more time, it takes a while to make the change'. Anyone else misappropriating funds like that would be in prison. I think a class action lawsuit is in order.

I spoke to William ** of the Ludlow Ave, Cincinnati branch on 25th of January 2018 regarding obtaining a mortgage loan. He was friendly and said he would work on my case. Gave him all my financial statements but 3 weeks later not a single email reply to say how it is going despite me emailing him back a couple of times asking for updates. Very unprofessional. Will not bank with PNC as they do not respect potential customers.

I got a PNC credit card well over a year ago. It was 0% interest until 3/1/18. I have diligently been paying off the credit card in full before 3/1/18 to avoid having to pay interest on the balance. I made a two (2) $1K payments in January 2018, leaving a $500 balance which I had scheduled to be paid in 2/18. I logged on to my PNC mobile app today and saw that they had charged me a $27 late fee plus $1.50 interest on that late fee.

If you bank at PNC, withdraw all of your money and run as fast as you can. They accidentally closed out my checking account and lost the money for the last 19 days. It would have been longer but I staged a 2 hour "sit in" at the Plainfield branch and told them I wasn't leaving the building without my money. A half hour after closing time and they finally came through.

PNC - Thieves! I took an auto loan with PNC back in 2012. When I made a loan payment I paid more than the payment amount, usually $100 more. In 2013 they repossessed my car for past due amount of $30! Past due? And you couldn’t call me for $30 you claim I owed? At this time they informed me that the extra money I was paying wasn’t going towards the auto loan at all! They placed forced place Insurance on my loan charging me hundreds of dollars! They “realized” they made a mistake and refunded me over $1,200 but nothing was refunded towards the repossession fees I had to pay of over $300!

An accurate description of this business is described by their acronym: PNC which stands for: Pleasing No Customers. I am not satisfied with this business, and they do not deserve mine. A lot of shuffling of details and head nodding. Not outright lying - just not actually telling the truth. "Do I qualify for this bonus advertised on the internet?" "Yes". But I guess receiving it and qualifying for it are two separate thoughts. And then... "Will it be useful for me to wait to get my credit card reader until I am actually ready to set up my business in six months?" "No. There is no advantage to waiting..." Except for the fact that if you fail to use it within the given first 30 days, you will not be given the money back that I said would be given to you. (Unsaid.) And what about this yearly fee that was never mentioned? Hmmm... Sounds like a thing they ought not mention. Craziness. Keep your money under your mattress.

At my local PNC Bank I was given information about a cashiers check. This information was incorrect. When the check did not clear, the bank refused to look into the matter. They did not apologize or acknowledge that they had anything to do with the matter. If you can't trust your bank to know this information who are you supposed to trust? The bank manager also did not know how to do a simple wire transfer. It took her over 1 1/2 to complete it. They really need to increase their training of their employees, as well as respond to customer complaints.

My husband and I have had it with PNC. They recently charged us with 4 overdraft fees, when there was money in the account. They said it was for prior transactions that they forgot to charge. This makes no sense to me! How are they allowed to do this. We have been a customer for 8 years! I'm done!

Everyone working for this bank are extremely unprofessional. I have made an appointment, arrived a few minutes early and the person I was scheduled to meet wasn't there. Right now I have a 3pm meeting and the guy is leisurely eating lunch. I haven't eaten a thing because I'm using my lunch break for this meeting. The time my meeting was shipped, supposedly the specialist had emergency surgery but was in the office the next day laughing and eating just fine. I contacted customer support in tears because I had been trying to find info on my loan and no one would answer and my scheduled beings kept being dogged. I was called by a senior officer in management who apologized and gave me his direct number (which he wouldn't answer or respond to my voicemails after he initially called). I get forget information from both branches in town and the support phone number. Seems everyone who works here is just unprofessional. Very few ethics. It's amazing.

We were just hacked through PayPal. The hackers started the withdraw process of taking out two $1000 payments, totaling $2000 from my bank account. They changed my password and changed the language to French on the account so when I received my emails about the withdraws it would look like they were spam and I couldn't understand the language to find out. The next day after they started the withdraws, my husband was at work and tried using his PNC bank card. It was declined. We had $500 in our account and knew immediately this wasn't right. He looked online and noticed that we were overdrawn by $1500. He immediately took off work and headed to our local branch. They said there was nothing they could do to stop these payments until they actually posted. They were still showing pending. Which did not make sense to us. If it shows pending, it should be allowed to be stopped.

I opened the Business Credit Card Account at PNC bank in 2016. The Banker at Fort Lee branch made a mistake to set up my online banking account for Business Credit Card Account since the beginning. She set it up linking to my personal account. I couldn't review the balance or transaction history for Business Credit Card account via Online banking service. I must 100% depending on paper statement for paying off balance and checking transaction history.

I been a PNC customer for more than 5 years. I have a credit card which I always paid it full and on time. I needed a loan to pay some student loans, they denied me because of my credit. It's a shame how these banks when you need them they are not here for you. But they surely want your money. Any bank that only think of their interest and not for the people I will not invest my money. I also experience some issues with my credit card at a airport, and I called three time and they still couldn't help me to get cash. We as the people need to stand up and realize that any organization, company is for their interest only, we need to take our money elsewhere. This is your money and if this bank can help you when you need them, don't waste your time. I am closing all three of my account and take my money somewhere else. They don't care about your needs, or situation.

After reporting my card lost on the 1800 number, both users on the account have to wait for new card to arrive. This was very inconvenient for us, we agreed since they will overnight it. Unfortunately the card never shipped! They never sent the card to FedEx. I called and spoke to the rep regarding this, instead of investigating what went wrong she canceled the second card that was to be shipped. They will not reissue a 3rd card till next day, which means I will not receive my new card for another 4 days!! The staff including management are spineless robots who unlike other major credit card companies really do nothing to support their customers. No wonder they have 1 star rating, if an option existed I'd give them no stars and rate their service as by far the worst credit card company ever!

I recently attempted to send money online through Zelle. It seemed so easy! Just enter phone number of recipient and amount and send! No other instructions were listed. The recipient received a text and followed the instructions to load the Zelle app, but made a mistake so money wasn’t transferred. Now the money is not in my account or the account of the recipient! It will take up to 3 days to come back!! So I did a test and sent $10 to my husband and the same happened! Customer service said that the Zelle App must be loaded first before money is sent... No instructions were given beforehand. I will NEVER use this app again. I’ve used Popmoney in the past and didn’t experience any of this. Shame on PNC since this app should have been tested before releasing it.

Maplewood St. Louis Mo PNC Bank - Went in to open up a prepaid credit card before Thanksgiving, so it would be here for some Christmas shopping. While trying to set up the account the teller couldn’t figure out how to work the computer system and had to call somebody to help him figure it out. Took over an hour for him to figure out the computer. While waiting he looked at my two forms of id and my social typing them into them into the computer. After finally figuring out how to work the computer he had me sign a paper and gave me a copy and gave me a receipt of my deposit and sent me on my way saying that my card should be mailed to me in 3-4 weeks.

PNC online and mobile banking claims that Zelle is the newest, quickest way to transfer or receive funds. Just download the PNC mobile banking app to your Android or smartphone and enter the info needed to use Zelle. There is NO info and NO guidance on using Zelle after you've verified the download and verified your mobile phone # linked to your PNC account. Absolutely nada. Talk to PNC online chat: "Yes, we see that you have downloaded the PNC app to your phone, and that the linked phone # to your checking account is active. We see that money is waiting to be deposited into your account, and should deposit immediately. Please call 1-844-428-8542 for help with Zelle."

Someone stole my debit card information and paid off their $375 ComEd bill with my money. The funds were posted to their ComEd account, not mine - which ComEd confirmed when I called them. I shut down my card immediately, reported the fraud, and disputed the transaction. Some days later, I received a response in the mail from PNC saying that they had completed their "investigation" into the fraud, and determined that the charges were valid - meaning, MINE. This meant the funds would not be rightfully returned to me.

I paid off my car loan on November 22, 2017. The check cleared my bank on November 28, 2017. Despite two phone calls, PNC and Ms. Vona **, customer service representative, refused to put my title in the mail until after the middle of the next month. I was never a day late on payments - always early. This outfit does not appreciate good customers. Stay away!

I have been a customer of PNC since 1999. The bank made an error and cost me to be in the hole -$682.03 because of this error. I lost my SSI benefits to pay into the error they made, had to open up a BBB case and I still haven't gotten my full amount back that I am owed! This is the worst bank ever! After I close my account with this bank I will be glad they lost me as a customer. Forewarning for all PNC customers, your money isn't safe at this bank! Close your accounts that you have at PNC and open up a new one at another bank. Any other bank except PNC would be better. They jipped me outta my money! Are they gonna do that to you?

I have had nothing but issues with this bank. When I first switched to them I deposit my $1000. They took it from my other account and held for 10 days for no reason. I cannot even close my account. The mobile banking is absolute trash. I can't rolls into line bank! Customer service is terrible. I can't speak to a manager WEEKS! Stay far away from this bank. They are thieves.

Back in 2012, there was a large lawsuit brought against some of the largest banks for rearranging or hiding transactions to create overdraft charges. PNC were one of those banks. Fast forward to 2017, almost 2018, and they are STILL doing it. I made a purchase on Amazon for $114 on 11/25/17, which immediately posted on my PNC app and deducted from my available balance. On 11/30/17 I noticed that I had $114 back in my account, but thought it was a credit from Verizon, who had overbilled me and after speaking with them that day, refunded the money to my PNC checking account. Actually, this was the PNC masterminds at work. SIX days after making that Amazon purchase, PNC put the funds from that charge back into my account and then took it back out on 12/01/17 with a posted date of 12/01.

ATM malfunctioned and chewed up a check. After 4 months of dragging their feet supposedly investigating the situation, basically called me a liar and said I made up the story. Was not able to get a replacement check so I am out the amount of the check.

In the last week-edit the PNC ATM at 501 N Front Street in Sunbury, PA ripped me off $20 today, if the machine doesn't have enough money in it, then it should let you know, so you can type in a different amount of money... It deducted the full amount out of my card and I did not get all my money. I called PNC and they can't help me... They said to dispute it with my bank or cardholder.

I have had nothing but issues with this bank. When I first switched to them I went to deposit my paycheck which they held for 10 Days. The mobile banking is absolute trash! Customer service is terrible. Good luck calling their 800 number. It’s always messed up. I overdrafted my account one time & they rearranged the way my debits came through so they could charge me 36.00 three times instead of once. I ordered checks that never came. I needed a form filled out once and I had to go to the branch 3 times for them to get it right. No alerts at all though I signed up for them. Money transfers take weeks... yes you heard that right WEEKS! Stay far away from this bank. They are thieves.

I am banking with PNC about one year. I really didn't have any problem with them except online banking. Before with another bank was so easy! I loved it. This bank? Just terrible! To set up online payments, transfers... Forget it! And I never heard, when you pay your bill online, it takes 3-4 days to transfer it! I can't believe it. I had late fee several times already because of them, but they don't pay it back because they say I have to pay it in time! Really? How much earlier than the due date? A week or two? My patient is over! Any suggestion what bank should I get?

Two times in three days I got money stolen from the PNC debit card. The second one happened during Thanksgiving - so everything is closed. After the first unrecognized transaction I went to the office, they issued a new card and supposedly deactivated the old one. Two days later, somebody used my old card and money were deducted from my account. Unbelievable.

Very clean and well-kept branches. If you reach out to call them or email them, you will get your questions answered. However, I've found TD and Vanguard are MUCH better with service/transparency. PNC will not tell you about fees, periods in which your account is considered 'inactive' or how to even set up your account. They just expect you to find out for yourself.

My daughter has a Virtual Wallet acct thru me because she is a teenage and this is the only way PNC will allow a teen checking acct. They figure the parent will ultimately be responsible. However, when I, as the PARENT, went in to dispute a $39.95 recurring charge that my daughter had no knowledge of, I was told I could not dispute it, it had to be my daughter. I explained that she is in school until after 5 pm and I wanted this taken care of ASAP. Of course, this did not make a difference. Adding to this annoyance, when I came to my PNC branch there were no customer service people available, so they requested I make an appt for an hour later, which I did, only to be told at that time they couldn't help me. PNC sucks!

Let me tell you, do not use PNC Bank to get a HELOC. The outfit in McLean, VA does a total 'bait and switch' operation. They pull you in with a low rate and then after they've done everything, all the paperwork, credit reports, etc., they change programs on you! We had TONS of equity. We had an EXCELLENT credit rating. The 'suit' behind the desk told me that he has never missed an achievers' trip and that he was the 'best' at PNC. He tried to get us to take out a whole new mortgage even though we had already paid off more than 7/8 of our house, and only needed some CASH to finance our child's college education. When we shot that down and chose a modest HELOC instead, he changed the whole perimeters.

Today 10/27/17 I went into a local PNC Bank in Columbus to Change a Twenty for a Ten and a roll of quarters for the laundry mat. The women asked for my PNC account information. I do not have an account with PNC. I explained I just wanted change for the 20. She rudely said that bank policy says they cannot change money without an account. This is absurd. They are so clueless it's like they don't want any new customers. I went down the street to another bank. And was promptly offered change, no hassles no questions asked. I definitely will never do any business with this bank what-so-ever. I will continue to tell my experience to others to warn them of such a rude and careless bank with unfriendly customer policies.

I'VE HAD ENOUGH. This bank has given me its last overdraft of $36.00! I am switching my bank, paying off my PNC credit card and running away from this sham of an outfit. Beware of this bank, you will know when you balance your checkbook every day and it seem you just can't balance it out? One, twice, three times… The balance is never in your favor either, it’s always adjusted in the bank's favor. Goodbye PNC bank. I'm leaving. Pioneer was a honest bank but when it changed to PNC things got weird. STAY AWAY. You will lose thousands in overdraft fees. You’ve been warned!

We recently had a hurricane on September 12, 2017 in Florida which caused the area that I live in to be shut down for 3 straight weeks with no power or Internet. Because I could not deposit any money into my personal checking account I was forced to overdraft my account. PNC Bank refused to remove the fees. I could not believe that they could stoop that low just to make a buck. They have lost my business and I now recommend to everyone out there to not use this bank. Most immoral and ethically flawed bank that I have ever been with.

I needed to open an account. The branch closest to me closed too early for me to make it, so I went to a branch downtown. At the first branch they had nobody there who could open an account so they send me to the branch that is a 10 minute walk. This was 30 minutes before they closed. Get to the second branch and they refused to help me because it was too close to closing time. They were very rude to me and said I should of been there before 4 if I wanted an account. I now will not use PNC Bank. I am mainly upset because they had me running around downtown in order to make it there with my 8 year old daughter in time.

PNC bank recently bought my home mortgage from the Federal savings bank. I have been carrying good insurance all these years. My insurance company sent yearly evidence of carrying letter to the old bank and I have seen in their documentation. The PNC bank writes a letter stating that I have not sent the evidence and they are going to buy the insurance for me if I do not send an evidence. I faxed a copy and the insurance also sent a copy. In the meantime, the bank bought the insurance and then cancelled later. I have never received such rude letter and the bank never threatened me of buying an insurance. I have been a mortgage payer for about 30 years without a single late payments for these thirty years. I hope some other bank buys and services my mortgage.

So I deposited my check in the ATM. 2 days later I received fee and was told my check was return. I said, "Why?" They said, "We dont know," to call the company that issued it so I called the utility company. They stated not sure why they return the check. "It's legit because when you cancelled your service you overpaid us." So I called PNC back. I said, "Please look into this. What's going on." The check was less than $10 so they said, "Oh we know it's because the check has your maiden name. And not your married name."

So I joined PNC a little over a month ago due to a friend’s recommendation. Since joining I have delete with nothing but disappointment, frustration and agitation. First issue I went to create the account with they ** up then by putting in my information incorrectly, next incident I had deposited $80 and the ATM took the money and did not put it into my account or spit out a receipt. Had to deal with being on the phone with PNC for over an hour on a Saturday just to get my funds which were mines back, they filed a report and said it would all be cleared up in a week. A week later I look at my account and I am negative $100 and something dollars. Had to call PNC while at work for over an hour to get the account fixed. I asked the Rep to forward me to a manager because I was upset. Put in the request 9/28 and manager doesn't call me till 10/2/17. They definitely did not keep their 24 hour promise as their company states!!!

As a customer of PNC Bank for over 30 years, I entrusted them with all my accounts. After losing my job in 2015, it became necessary to withdraw money from a 401(k) held by my former employer. They deceived us and took a commission transferring my money to an IRA before distribution after assuring me there would be no early withdrawal penalty. The employee has been fired but I am out $12,000 because of their deceit. They were very unprofessional in the handling of this matter even the bank president ignored our letter to him.

I asked a PNC employee for assistance in directing me to their ATM and she began yelling me and said I didn't ask politely enough and refused to help. I never once raised my voice and was cordial and kind to this woman, and she made my day so much harder than it needed to be. I don't bank with PNC, but their ATM is the closest to my residence; I have to use it due to location convenience. If I had a car and could go anywhere else, I would. Worst customer service I've ever experienced, and I WORK in customer service. Horrible company. Seriously, ** PNC.

After almost three decades of banking with PNC, I experienced an overdraft of my money market account when my phone provider, Verizon, failed to switch billing to another account. It was my fault, but I ignorantly thought that, with $77,000 at the bank in other accounts, prior home mortgages and auto loans with PNC (all paid in full and on time) and my many years of dealing with PNC and its predecessor banks, RBC, etc. etc., that the manager would waive the $36 fee. She, by the way, had no authority to do so, and, one week later, the branch supervisor rejected my request and told me to get it from Verizon. So, I am closing all bank accounts at PNC. I do not recommend this bank.

I have been trying to pay a mortgage late fee of $43.24. I logged into PNC Bank site (which I was forced to create a new account on pnc.com since I can longer pay through PNC Home HQ site) and attempted to make a payment for the late fee. The site would not accept a payment unless it was my mortgage payment amount or greater, so I would have to make a full mortgage payment including the late fee although my mortgage payment is automatically deducted from my checking account. I contacted customer service and was first cut off from completely expressing my troubles and was told I could be walked through the payment process.

The worst bank in mankind history. Don't do it. You'LL be missing money. The app is highly untrustworthy. They randomly take money out of your savings without consent. "It depends on the merchant" but every time you swipe, you check your app, the money is gone but they take more. PNC is a scam. It's terrible. The worst bank in the business. I promise.

PNC bank claimed they help college students with saving their money and things like that if we do the virtual wallet. Personally, there is no difference with the regular checking account and virtual wallet. There was a company who took out a payment and I told them that I did not want them taking any money out of my account because they took it out the day before I told them I get paid. I called PNC because they charged me $35 for me not having any money in the account when the withdrawal occurred. That was fine because I understood that when I signed up. But what bothered me was that they turned around and charged me $36 for asking for the stop payment and then they sent me a letter and said that they were lifting the stop payment off of my account because THEY did not see that it was an issue with the people taking the money out of my account.

I been a customer with PNC more than three years. I never had any issue since recently. Most of the time I go Annandale branch. Recently, the lady name Maria ** help me to make my deposit. I don't know why she has very bad attitude. Since this bank close to my house I tried to deal with her all the time but, recently she get my nerve. I been making the same check the last three years without any problem but, this time she said she can't make deposit because she said the trade name is not on their system. After I been arguing for $53 check I made the cash deposit & left.

While talking with Carol ** of Mentor office she acts as the bank manager, however when asking her why one charge over 2000.00 was taken out twice she says "whatever". Well someone needs to have her find a new job. We are seriously looking to move our 4 accounts elsewhere after her treatment and her response is "whatever". Really? Is this who PNC wants to represent their company? So sad. She said we have to wait 14 days or more to fix this because it's a computer error.

Today I had the most unlawful experience with PNC Bank. I called earlier in the day because I was double charged for a service and the representative shut down my card without my consent and or verbally telling me. To add more insult to injury... when I called their retail escalation line they threatened me with small little threats. I'm shocked that I've been treated this way. I'm hoping this doesn't happen to anyone else.

The mobile banking app is horrible. I was doing a mobile deposit from my Business PNC account to my Personal PNC account late one evening. I do this 2 or more times a month. The funds are always available immediately because it's a PNC to PNC transfer. I made this deposit about the time PNC came out with this "available immediate funds program." The box came up on the screen asking if I want the funds to be available immediately. My thought was sure I do, it's always available immediately. I clicked the box not knowing there was $60 fee attached to this normal function I do a couple of times a month.

I have been a PNC customer for, oh, probably 20 years, and have watched it deteriorate so badly over the years. It used to be a pleasant and friendly experience to stop in the Monroeville office. There used to be a service kiosk as you walk in, and they took care of many items like depositing checks, and other small things to take a load off the tellers. There were lots of other little nice things. They did a remodel about a year ago --- got rid of the kiosk and cut down the teller windows to 4 --- usually only 2 or 3 of which are open. I had to deposit a check on Tuesday, August 30, and the line was so long and slow that I left. I stopped again this morning Sept. 1, and it was even worse, 14 people in a line that wasn't moving. I asked to speak to a manager. Jamella said, “Well it's a Friday before a holiday on Monday,” as if to say --- "Well what do you expect." My exact words were "I expect better".

There were Stan withdrawals made with my card using my PIN number. I did not make these withdrawals as I was home sleep with my PNC card in my possession. But earlier that day I used an ATM at a gas station. I believe my card was cloned at that ATM. I called pnc once I notice money was missing and file a dispute on the withdrawals that were not me. They denied my dispute and told me my pin was used that the withdrawals were ruled mine. My bills, food, etc. all gone because pnc let someone take money out my account. Do not use this bank. They are frauds. They do not protect your account.

We have been banking with PNC since 2009, we had no major problems with them until June 2016, at which time, my address was changed to an address in Miami. I caught it in time, thank God, but a manager at the call center told me that my money was about to of been transferred out. I pulled my savings out and put it in another bank. We kept the PNC checking account due to both my husband and my paychecks are direct deposited, and we also have loans that are auto withdrawal from that account. We have had no other issues since then.

Good bank, always a teller available inside and outside. There is the drive up ATM and also two drive thru teller lanes. All lanes are open when the bank is open. The bank hours are great for my schedule, and my debit card links to my checking, so I can make deposits/withdrawals, check my balance or most anything at the drive up ATM, anytime I like. Oh, and if I lose my debit card, I can have another made at a different PNC bank that's also local, while I wait! No need to wait to get it in the mail. That I find to be a very handy feature.

My husband and I have bank here a little over a year now. We had to open the bank account due to direct deposit at work. Everything had been going fine until the last couple of months. Every week there has been an overdraft fee charged to our account. I'm not sure if the online banking can keep up with how much money is actually in our bank or what the issue may be. One minute it's fine and it says we have money and by the next morning, always a day and two before we get paid, it says we are in the negative. We called the bank to see what the problem was and why this was occurring and they blame us. We even started going to the bank every time before we spend anything and getting a receipt and it still wouldn't help. We are not happy about this at all. We are definitely switching banks and do not recommend this bank to anyone.

In a recent review of my business accounts it was discovered that PNC Bank was incorrectly charging fees on my accounts. I brought this to the attention of the bank manager I was told that corrections would be made and no future fees would be incurred. In addition, fees already charged would be refunded. To date I have been refunded fees incurred in 2017. I am being told that no refunds would be made for 2016 because the fiscal year was already closed. My situation is being likened to a fraudulent debit card transaction that was not reported for six months which would relieve the bank of responsibility to investigate. This matter has been escalated above the regional level and we are awaiting review and resolution.

Used their new express deposit feature for the first time. My check was not cleared right away, apparently it did not go through. I got charged an overdraft fee as well as $21. I spoke to 5 different supervisors as well as managers and they refuse to credit back my account. I regret ever changing banks, I am going back to Chase. Stay away from this money hungry, scamming bank.

They are not what they use to be. They put my money in wrong account. Has taken my name off my checking and put someone else on it. I have been with them since the 90's.

I have 3 accounts at PNC. I have been banking with them for years. I can reach customer service anytime needed in minutes. Someone compromised my debit card and they notified me within an hour of transaction I didn't make. They immediately cancelled my card and sent me a new one and took the fraudulent charge off my account.

Initially I was happy with PNC but now I feel it is a crap bank and I wish I'd never opened an account with them. Their mobile banking app sucks and doesn't always update in real time to reflect debit card purchases. This in turn has caused overdraft fees and a negative balance because as a customer you think there is more money in the account than there really is. Per their own customer service people the app is not reliable so you have to check the full website to track all transactions ALL. THE. TIME. Mobile banking is not a new concept yet their system is completely antiquated. As soon as my transactions for bills go through I will be switching banks.

I called online banking at PNC and wanted to pay my monthly balance with twice as I am due to pay. They charged me a fee of $35 for contacting them a few minutes after 6:00 Pm. They said the cut off hour is 6:00 pm and after that hour I would get a late charge. Secondly, their online tellers or bankers have made lots of mistake about my account and they don't take responsibility for their actions. Last year, I ordered check book, they never sent me the book. When I called, they said that there is no order for the check book. These are just a very few examples. There are some other good banks such as TD bank. Quit this bank and go some other good banks around the neighborhood. This bank sucks the blood of people with their fees and don't take care of the customer. Quit and go somewhere else. Give them a huge lesson that customer is always right!

I am charged some or the other service fee almost every month by PNC. I had to call their team every time and ask the reason for the charge. They say that I had taken some service which I had no idea and when I explain them in details, they do return the amount back to me. However this month i.e. Aug 2017 on 4th they charged me a service fee which I had not taken. I had to call them to refund the amount and after explaining with all patience I got my amount back on 7th Aug 2017. Surprisingly they again charged the amount on 8th August 2017 and when I called them for the refund they bluntly said they will not going to refund the amount.

When PNC bought out Mercantile Bank all the problems began. In the past few years I have had to change the type of checking account I have with them every year to avoid the newest fees. It's bad enough that they decided to no longer offer me images of my checks unless I pay a fee, but now they want to charge a fee for me to get my monthly statement! Now that I have the most basic, low balance account you can get, they are charging me $7 for not keeping a $500 minimum average in my account. How does that hurt the bank? They had no answer. I explain that I put about $2600 a month into the account, and then pay all my bills which takes it right back out.

Let me start off by saying that PNC Bank is very untrustworthy and a big scam! The credibility of PNC Bank is like getting a degree from Trump University! Beware of PNC Bank because it doesn't care about its customers and only cares about making money. Switch to another bank and close you PNC Bank now! Here is my story:

We originally opened an account with National City bank, PNC bought them out. We've had nothing but confusion and aggravation since. A year ago, they decided to change their rules stating we had to use online banking and utilize the ATM instead of telling to avoid monthly fees, and we abided. Now, last month they tell us they are no longer doing that and had a new list of requirements to avoid fees, that we couldn't meet. So I went to bran, Telegraph Rd., St. Louis, MO. and asked to close all accounts. Banker withdrew all our funds and said she would close our accounts the next morning, allowing the withdrawals to post. She did not follow up which led to us being charged $7 fees, and overdraft activities due to no $ in the account, because I closed them. Geez!!! One month later, still fighting with incapable customer service reps that don't get it, nor want to do their job. Story of the times of our lives I guess. So, in my eyes, PNC sucks.

Called about an 10 dollar charge that wasn't necessary since I did have the funds just pending. I have several accounts with them and frustrated with how the transaction are presented with them. I called and answered was the assistant manager Elizabeth. She was quite rude to me as we are trying to discuss the matter. If I have the funds transfers over but I should be charged for money I had already just not where they wanted them supposedly. I hate the fact that withdraws take forever or drop from the account not to be seen as well as money that says that is pending with it available but technically not available according to assistant manager Elizabeth. Please take care of this matter along with Assistant manager a little more patient with the customer. Otherwise, I am forced to leave PNC and look elsewhere.

I went into the bank to cash a check given to me by a PNC customer. There were 5 people waiting in the lobby. No tellers at the counter and one person in an office taking all customers. She was taking people opening new accounts, trying to get people to get credit cards and all. I waited over 40 min to cash a check. Horrible customer service and they did not communicate to the waiting people because they could not see them from their office.

I had written out a check and put it in my mailbox and when I went to go put another piece of mail in the mailbox and this was at night, the check that I had mailed was gone so I thought either I didn't put it in or maybe someone took it out. So I wrote out another check and put it in my mailbox. Come to find out both checks did get to PNC Bank and they both cashed. This was totally my fault. The very next day I received some overdraft fees. I think about five of them because it screwed up some of my other charges that I had made so I called up Pnc to explain my situation. I asked if they could reverse the charges if I had put cash into the account because they were still pending and they said yes and I said am I able to write a check out and deposit that because I was at work and they also said yes. That if I put a check in there that would cover it so that's what I did. I wrote out a check.

All of this over a $25 late fee. This fee is NOT my responsibility.

My husband gets paid every Thursday. PNC charged us over $76 in overdraft fees when we were not overdrawn. I have the screen shots of the account showing we had the funds and were never overdrawn. However they charged the fees anyway. I used their web bill pay and put that a bill should be paid on the 3rd. However they paid it on the 1st and charged an overdraft fee. When I called they gave the fee back and said it was a system error. One time I deposited CASH and they held it for 3 days (not a weekend). Charged $180 in fees. I called explaining that legally they cannot hold cash. PNC sighted system error. Refunded the fees but checks had been returned and the other places charged fees PNC did not refund. Also they would not write a letter stating said error so I could get the other fees back. It used to be an okay place to bank. Now it is awful. They do not follow any Federal Regulations. DO NOT EVER BANK HERE EVER.

Unfortunately, I have to continue to do business with this company because it was my company's (poor) choice to affiliate with them for our 401k. It takes a minimum of an hour to attempt to process any web transaction because all you receive are error messages: "Pending Error" "Unable to access/verify account data" "Unable to verify pending transactions." If you are lucky enough to finally get a transaction to process, it takes you an hour or more to make that happen. It should only take a few minutes.

It has been over a year since my husband was scammed by the IRS on our PNC credit card. Yes I understand it was his fault for not knowing. PNC said they would stand behind us until they found out he authorized the transactions. He was then told to file police reports state and local which was done. Also reports with the IRS, FBI, FTC, the Attorney General and to many more to list. Which we all did within a few days of being scammed. I have received letters from all and so many phone calls. Most all saying they have our reports and that PNC will stand behind us. They have NOT. A year later and a second mortgage and still no help from the bank.

I have encountered a problem with my online banking for OVER 18 months and still PNC tells me they put my problem to their escalation department. I got into the bank, talk to people there, the escalation department calls me, but nothing is ever resolved. I found out recently they use a third party to fix issues like mine, then I was told no they are handling it internally. Then about two weeks ago, I had yet another online banking issue. I have a platinum account with PNC which sounds pretty impressive right? The kids just opened accounts, and we have CD's and other accounts with PNC. You would think we might be a good enough customer that PNC would want to resolve the issue. But nothing happens.

Don't use PNC. Their transactions lag and they are not helpful at all. I deposited money in my account and it's not showing on my end. They wanted me to delete my cookies and I told them I shouldn't have to because it's not even working on my mobile app, so the problem is on their end. I was transferred to a specialist who tried to fake sympathy and failed miserably. She said my account is in the negative and yet I am unable to see it at all. How is that helpful? SO in the end it's on them and not on me. You bet you but I am closing this account and never using them again. I would encourage others not to use them as well and instead use Chase, B of A or any there one beside this one.

I owned a PNC account when I was living in Pittsburgh, and when relocated to Dallas TX I misplaced my debit card. It takes two weeks for me to receive my debit card. Horrible customer service, I will not recommend.

Been a customer for at least 6 years. They automatically transferred my free checking account to a standard checking account. They claimed they email me the change but in fact what they mean is that they send an email notifying you that a statement is available if you log into your account. So, there's 2 steps you have to do. Find an email from PNC bank and then look at the statements. Today, people get tons of email, no one is able to read them all. At the very least, the email should say either fees have been withdrawn from the account or there has been activity in your account. That way customers would check to verify. The fact that it looks like an ordinary email regarding your account allows the bank to STEAL money. They only send you an actual letter once they depleted ALL of the funds. How is this legal???

Toward the end of PNC online app for opening checking account, I changed my mind. There was never a submit or confirm button to click on that would have lead me to believe I had executed the application. Never-the-less, soon after I received an email from PNC confirming that I opened an account. Despite the ambiguous online application process that lead to this inadvertent attempts to close it with the local branch as well as with an escalation specialist, I am forced to leave the account open with a $500 minimum balance for 6 months unless I choose to pay a $25 fee! Ridiculous. They refused to waive this paltry $25 given the unusual circumstances. Will never recommend this bank!

I wish there was 0 or negative scores also. The PNC Bank deserves the negative point. Never ever open an account with this bank. The employees of this bank know nothing. Never ever trust their answers. Check the answer with several people and if you can check it yourself. Even very simple questions. I think their employees did not go to even high school. Even if they had normal IQ, they could learn during working.

I've been a customer of PNC Bank for quite amount of years but today was the big hit where I would NEVER bank with PNC again. Customer service isn't a breeze for help. In fact, they make your worthy time more frustrating than ever. This isn't the first issue I have encountered throughout the years with them but will make it the last. PNC Bank needs to step it up. Their customers will be looking for better.

I have been a customer with PNC bank since 2008. Found nothing impressive about them but no complaints as was not looking for favors from them. I think that it is really unprofessional, inconsiderate and rude of them to just shut down all of my accounts, which I had a couple personal and 1 joint with my fiancée without warning or even a simple phone call. Like they said they have the right to not want to do business with customers anymore as customers have same right. If they thought there was suspicious activities on my account why didn't I get a phone call like all other normal professional banks do. Besides I never called to report suspicious activities. It's my money!! Will make sure everyone is gonna know about this!! One very unhappy, unlucky customer to have banked with forsaken PNC Bank. NEVER ASKED FOR A LOAN OR EVEN HAD INSUFFICIENT FUNDS.

Fisher, Indiana branch on Brooks School Road. Had rep called Daniel...he had no idea how to stop a check and keep asking for the same info over and OVER! Then I spoke with the manager, Andy, and he was terrible. Why does PNC hire these people? No training or people skills! I then went to another branch and knew the manager there at PNC Graham Road in Indianapolis. Warren, who is fabulous and great was in a meeting and I worked with the Banker, Robert. He was great and took care of things ASAP. Great branch. Do Not go to Brooks School Branch. The good people left. It was a horrible experience done by 3rd graders!

I've a PNC customer for 7 years with-out any problems. However today I identify a flaw in their system. I transfer funds between checking/saving accounts via the app on a regular basis. I also make credit card payment via the app as well. Last week (23rd) I made a payment from my PNC checking acct to my PNC credit card. The due date for the payment was the 24th. Now I was under the impression the payment would apply instantly or next at the latest. To my surprise, there is a 3 day processing period before the payment post (Which I was unaware of). This doesn't make sense since I transferring funds within the same institution. I spoke with Anna (Supervisor Credit Card Services in Michigan) she refuse to waive the $25 late fee, because I received a "courtesy" 2 months ago.

I've been a customer for decades. After getting married, I wanted to keep a small checking account for sentimental reasons. Created savings accounts for my children when they were born. Repeatedly, without notification, our accounts were accessed $7/ monthly fees. They refunded the child accounts, but not mine. The branch always told me they would refund them but it never happened. They suggested I switch to a Virtual Wallet. But then I started getting $2/ monthly fees for paper statements. They fixed that and returned $6. Since I did not use the account, in the end, they had essentially stolen half of my entire balance. The branch told me I had until June 27 to work things out with the escalation dept, but today, the lovely woman at the escalation dept. who could NOT return my fees, did return the fee assessed on the 19th!!!

I have had an account with PNC since 1999, and although I consistently hear how awful PNC is to bank with, I never had enough of a reason to close my account. I deposited a check from another party that didn't clear because of insufficient funds. As a result, I was assessed a $12.00 fee because the check returned. The same person wrote me another check from a different account, it didn't clear again and I was charged another $12.00 fee. I contacted PNC customer service to see if they would credit the fees, at the very least as a courtesy for being a long standing customer. I was told that the fee is part of their banking agreement and they REFUSED to credit the fees.

I have a business credit card and personal credit card with PNC, I started using them but I have had really negative experiences with both. To me it seems as if PNC is trying to make their customers difficult to make payments so that they can charge late fees. I use the scheduled payment option on April, but the system did not registered the scheduled payment. When I checked my account the next day I noticed I received a late fee for late payments. I called PNC to tell them that I had schedule a payment and that there should not be a late fee, they responded that they could not do anything about it and that it was my fault for not making sure the payment went through the day of. The other issues I had were with my personal credit card as well. I do not recommend PNC to anyone. Do not open an account with them. I will be closing all three of my accounts soon.

I had PNC only 3 months. I had business accounts and personal accounts. Steve the business banker opened 6 accounts for my business then closed four and gave me the closed accounts' numbers with the debit cards to the open accounts. My clients kept trying to send money only to have funds rejected and was told the account was closed. I spoke repeatedly to the manager and assistant manager at my PNC branch Michael and Mary and was told everything was fine but it wasn't. I was using the debit cards thinking everything was okay then the actual active accounts became overdrawn and checks bounced and no payments from my customers was received. Michael told me last week I had the wrong business account numbers and he was sorry.

My certified check was deposited to PNC on May 30. Instead they put it on hold are investigating it as Fraud. How long can they detain my check? No one will tell me anything. I have called and visited the PNC every day. Why are they holding my money?

My account was deactivated twice this month with no notification. They blocked my entire account because of one check that was pending verification. I have never experienced this kind of nonsense before. I wouldn't have gone to PNC if my bank existed here in Indiana but I'll be pulling my money out and go somewhere else. Now I'm not able to put my money down to my new apartment because of PNC.

This is the worst Bank ever. They put a hold a cash deposit I made in my account leaving me with no money over the weekend and when I went to close my account they charge me 25$ for closing my account. What a ripoff. That was the worst experience ever. I don't know how they stay in business.

I have been a customer with PNC for about 11 years. Today hit the last nerve with them and I will be removing myself from their customer database today before 5 pm. Last night I went to get gas (pay at the pump). The gas stopped pumping at around $4. I was very confused by this because I had just checked my balance to make sure I had funds available. I normally don't keep money in my account because I am aware of ghost transactions that can take place. When I checked my balance, I had $18 and some odd cents. So the gas pump stopping at $4 confused me. I wrapped it up to maybe a bill came out so I had used my last dollars available. I went inside to pay the rest in cash. This left me expecting my account to be at $0. This was Wednesday evening. I knew I had small bills due Thursday but I also get paid on Thursdays so I thought nothing of it and as long as I deposit funds before 10 pm, I'd be covered.

I went here to make a deposit and ask questions about a car loan. The bank teller told me I could talk to Scott. I approached Scott who was on his phone and asked him who could I talk to about a car loan. I don't think he heard me so I said "Are you Scott. You are the person I need to talk to about a car loan." He asked did I have an appointment to which I said "no." He put away the phone he was texting on and looked at his computer. I assumed he was checking to see what time his appt was. Then he said I have an appt coming in. Then he said I could have a seat but by now I already felt he didn't have time for me. I told him I wanted some info and it would not take long then I unwilling sat down.

When my account got overdrawn they took the money out of my 18-yr-old daughter's account. When we went there to question them about it, we were told to leave, there was nothing they could do. PNC stole 814 dollars from my daughter. Do not bank here. Would give zero stars if possible. Worst bank ever.

I was charged a $5 fee for dropping below $300 in my savings which has Direct Deposit and has been below $300 before. Called them up and demanded the money back. I advised due to this fee, to close this account and the phone rep did so NOT telling me of a $25 fee and then said she would credit back the fee, put me on hold and hung up. I called back was told the same thing and the rep hung up. Called back again, told the same thing then put on hold for about 30 mins being told the same thing.

I've noticed a sneaky trick that PNC Bank plays. I'll make an additional principal payment on my PNC Loan from the PNC website. PNC will deduct the money from my PNC checking account almost immediately. But it will take 3 to 5 business days for the additional principal to be credited to my PNC loan. When the payment is credited, the post date is back-dated to the date I made the additional principal payment. If I compare the interest charged on the loan I can see that interest continued to accrue on the full loan balance up to the date PNC "truly" posted my additional principal payment.

Recently my father passed away and while in the process of settling my father's estate much traveling was done between the East and West coast. I attempted to make flight arrangements prior to May of 2017 on the Southwest Airlines via the web. This resulted in a flight I didn't want and I had to call the airline and re-schedule after being reassured from the agent that since I hadn't had the flight from the website for even an hour my bank and the airline wouldn't charge me. Both the bank and the airline charged me so I cancelled my flight(s) with Southwest and used American Airlines instead.

I just had the worst experience at this bank. I went yesterday morning, 5/25/17 to withdraw money. I'm getting ready for a grad school trip to do research in Cuba and I need cash for 2 months, and so, I went in expecting to withdraw about $3k of my OWN money, from my OWN account. Needless to say, the manager at this branch immediately criminalized me and made me feel as if I was a fraud. I provided them with ID (in the form of my passport which is the surest form of ID) and my debit card. However, the manager was skeptical that someone like myself would be withdrawing this amount of money. I was humiliated when he began asking me personal questions about my motives for withdrawing this much money. I honestly feel like his biases and prejudices prevented him from believing that a person like myself has access to this much cash.

Please don't ever ever bank w/ PNC. First of all there no number to call only customer service that's it all rude, they came to my job asking us to open a new account w/ them, do direct deposit, use 10 debit card transactions and keep $2000. Every month in the bank after 90 they will give us $300 bonus! Well they lie lie lie. They no way in hell give you the bonus.

We called early morning, Friday, May 19th and received very poor customer service in regards accessing our account. Was told my husband who is the name on the account needs to be on the line in order to receive our PIN code #. Called back again with my husband on the line and Jona ** gave us absolute very confusing information in regards to PIN code... 1st she verified that my husband is on the phone then she tells both of us that she'll mail the PIN code to our home, I stopped her and asked that she give PIN code over the phone. She then gave this # and cautioned that it would only be good for 15 min., my husband then asked her to also mail us a PIN code since the one over the phone would become inactive after 15 min. is allowed (absolute nightmare). She then refuses to mail a PIN code because she tells us that she has already given us a PIN code over the phone.

As a result of non-payment of an approximately $14.00 balance on my PNC credit card, as well as phone discussions with PNC, I discovered the draconian and unforgiving card termination policies of PNC. Apparently if you have a balance of as little as one cent [$0.01], and you do not pay that balance for 60 days, PNC will terminate the card and notify the credit rating agencies of same, thus reducing the credit score of the [former] customer. The only exception is if the customer can show a mistake on the part of PNC. The amount owed, number of times this occurred for the customer, misunderstandings - nothing will stop PNC from knee-capping the customer's credit score.

This bank lives to charge fees. I have had several issues but I will only discuss the worst. I typically only write checks to pay bills, mainly to avoid fees just to use my debit card. I get paid every Tuesday but my paycheck always hits the bank around 11 pm on Monday. On one particular occasion I had to write a check on a Friday, I knew I didn't have sufficient funds so I asked them to wait until Monday to deposit the check. I didn't think it would be a problem because any other time I have written a check it always post the following business day (if the merchant deposits it that day).

Posted my deposit, then reversed it to pending and charged me with 2 Overdraft Fees of $36 each. Refused to remove fees and no clear logical explanation given for changing my deposit, resulting in a loss of $72. This bank is scum!

DON'T sign up for this type of account @ PNC Bank, unless you really need it! The only advantage over their lower-balance account is "free checks" (which cost about $25 for 100 checks) and free ATM fees. I have banked with this bank (now known as PNC) and the same people for many years.... Since they were Harbor [Federal-?] and then National City Bank. I only write 1 or 2 checks a month, and NEVER use an ATM.

I have both a savings account and an auto loan with PNC. I live out of state. Long story short. I couldn't make a payment online out of my PNC savings account due to my account being "inactive"? I had 4 times the amount I needed to make the payment. I called the branch where I opened the account and was transferred to about six different people in the duration of a little over an hour. I explained over and over that I wanted to make my payment from my PNC savings account to each person I spoke with. I finally spoke with someone who seemed competent and they assured me it was done. The next day I use my debit card and it was declined. The dodo at PNC used my checking account number from another bank. I suppose because I had used it before to make a payment. Twice in the last three years or so. I normally mail in my payment. The whole reason I called was to use my PNC savings account.

They are obsessed with charging the $36 overdraft fee! You can pay for something the same day you get a paycheck and no doubt, the payment will hit before the check! I bought 2 iTunes songs for $.99/each and got charged $72. I'm taking what few pennies that I have left and going to find a new bank. I even deposited a check one morning at 9am so that some charges coming in the next day or two would be okay and they said the check would take 48 hours to clear so I got hit with $180 in late charges. It's a rip-off.

My mortgage was sold to this bank. They have the absolute WORST customer service. Even worse than the cable company and I did not know that was possible. They are rude and condescending. They have a horrible website that is not user friendly and then you are forced to call the extreme non-friendly customer service. I consistently pay more for my mortgage every single month for the "privilege" of this horrible company buying my mortgage. I was looking at paying my mortgage off early with the other company I had which allowed me to make bi-weekly and pay the principal down. Customer service told me I would have to make 2 monthly payments in advance in order to even set that up. I don't know what I can do at this point, other than refinance and hope to NEVER have this bank again.