PNC Bank Reviews

By far the best banking service I've ever seen in my 63yrs, I'm on social security and I'm treated the same as a large account. I feel completely safe with PNC, awesome service... I love PNC Bank.

Thank you, Evelyn for your information about PNC Banking and sharing why, I could not be able to get on to the mobile app. You are a very good listener and I do appreciate your knowledge about PNC Banking. I am glad to speak with someone on the phone that does have patience to listen to their customers 😊👍. Thanks again!!

I want to give a shout out for Tamia in your Dispute Resolution Department for her pleasant attitude and her keen knowledge. I had a problem with a previous dispute through PNC. She quickly identified the problem, and said she would initiate action to correct the oversight. PNC needs more positive employees like Tamia. Great job!

I'd like to leave a great review for Christina **, She was mostly working at the PNC Bank in Spring Hill Fl at the location on Mariner Blvd. Always greets me and my wife with a smile and asking how we are. Recently we paid off our equity loan on our house which we got from PNC, Christina started the process for us. We sold our house recently and the loan was paid back at the closing. I thought the end amount that we owed wasnt low enough. So Christina said that she would go over the numbers for us.She came back and showed us how PNC came to that amount.

Excellent customer service A+++. They help you with all your needs. I would recommend them. If you are having bank problems they will help you even if you have out of the box questions. Kind curious they greet you at the door. It is nice to have such great customer service!! A+++. Thank you for all your help! Christopher j **

They will give money you don’t have in your account to a scammer yea really they did! Then held me accountable for the mistake so I paid it then they froze my account and told me I couldn’t have one. Never I mean never bank here. They are the worst bank you could ever have period. Look at the size of their buildings. That’s how they pay for them. Scammers! Go to a credit union.

$5000. I put $5100 in it. The minimum amount to avoid a service fee is $5000. I already got an email saying I'm about to be charged a service fee for not maintaining the minimum balance. So I'm trying to call and get an actual person, and after wading through 5 minutes of a stupid robo answering machine, I was finally placed on hold and told it's at least a 20 minute wait. I don't think this is going to be worth the cash payment. I'm closing this account and avoiding PNC like the plague.

They took a extra 500 out of my saving account and the vendor voided it right of the bat. I also have a copy of it being voided. Flat out lied to. 3 different phone calls and even w the voided slip they're still screwing me... so now the remainder will go towards legal representation and the phone calls where they lied they better have because I have the call logs.

I've been a customer of PNC Bank for over 30 years. Over the last five I've never seen such a downfall of customer service. It seems like every time I need something done it's nothing but a challenge. The online and phone service banking is a joke. I was put on hold three different times for the exact same thing and hung up on twice before talking to somebody. It's time to find a better Bank that actually is concerned about it's customer rather than taking Services away that they've had forever and letting their customer service get as poor as it has gotten. I have given the numerous chances and they have failed me every time.

I was recently scammed out of a fairly substantial amount of money. On the day it occurred, PNC actually called me, due to my banking activity. I'd told them I'd learned I'd been scammed and they proceeded to block my account. The rep also advised me to replace my card. I'd also reported the incident to the FBI as it was a cyber crime. However, what upset me more than feeling like a fool, was the time it took for PNC to review the matter and decided they weren't going to credit my account with the funds lost. I appealed twice. But their decisions were the same. Upon calling to find out why, none of the interactions with PNC on that day were notable or significant enough to credit my account. Having been with the bank for a number of years, needless to say, I was incredibly disappointed and upset by their treatment. I will be looking for another bank to do business.