PNC Bank Reviews

This is review is specific to how PNC handles mortgages. My mortgage was initially through another company but was sold to PNC which seems like standard practice the mortgage industry. I have no complaints about the initial mortgage company, but I do have complaints on how PNC is exploiting my unfortunate life event.

I got hooked on their nice interest rate for savings account. It took me days to actually get money out. First they said they could not transfer money out because my account had been inactive. (I pay my mortgage every month from that account.) Then there was a 2 week hold for security reasons. Then it was because my receiving bank (the one I used to transfer to them in the first place) had my birthday wrong and I had to change my recipient bank's records. I closed my account. They said they are no longer responsible once the check gets turned over to the USPS.

PNC in the branch employees are wonderful but it doesn't matter how wonderful a person is if the company they work for doesn't help their clients. I have money both in savings and in a banking account and when I get offers for something and get turned down makes me want to take my money somewhere else. I think I just might.

I would give minus stars if I could. Wow I'm speechless. THE DUMBEST BANK EVER. Holding a business account for many years, by experience this bank has the: LONGEST PHONE WAITS (I have been on the phone now as I'm writing this for the past hour, and still waiting to resolve an issue that should not exist), they locked me out of my Zelle account, I called and was told to go to the branch, I went to the branch, they gave me a phone number to call, back to my office, I call, I am instructed to change my login, pass, and security questions and call back. Again on wait back with customer service, asked again the same security questions, and they are not able to resolve the issue.

Horrible. I am in pain. Have statement. No card. Could barely hear any of the people I spoke to. They had to verify who I was. Said 5 times they would send text. Never sent. Mind you I was trying to pay. Not take money. Horrible card. Can't get anything done. Wasted 15 minutes. Nothing accomplished

My wife and I have a joint checking account that I rarely use. This year, we decided to pay our annual property taxes from this account. I wrote the check out, signed it, and delivered it personally to the County office. Several weeks later, we noticed that the check had not cleared, then we received a notice that the check was returned by PNC. The County was now requiring a Cashier's Check along with a $30.00 return fee. We made a visit to a local branch to investigate what caused this. The branch assistant handled everything well and explained that it was due to a "signature match", specifically that my signature did not match up with the signature that was on file. He showed both to me and while it wasn't a perfect match, the signature on file was from many years ago, and from the previous Bank (BBVA) that PNC bought out.

I have been a trusted member for PNC for over 4 years now and Walmart decided to steal money off me before the holidays without me purchasing it. I asked PNC to help me out. They gave me a runaround for over the weekend and then decided to tell me I have to wait 10 days to receive my refund for a purchase that I didn't purchase so I asked PNC to help me out if you can give me some money for the holidays so I can get through for the holidays for the children. In other words they told me no. Now me and my children cannot have Christmas with the family. It's not like I don't get money for my paychecks to go to my account and they see that I get a paycheck every week and they still declined me for having a Christmas with my family. I'm very disappointed with this bank. I think I'm going to another one.

I have been a good customer with PNC since February 1997. Even though every branch close to me closed up, I remained a customer. 3 branches closed. Two of them became worthless "financial centers" before they closed. Financial centers do not have tellers or cash, they do loans and have ATMs. I never bounced a check or had nonsufficient funds in all those years. In the last few years, I was involved with business, and had more transactions is the only change in all those almost 28 years.

I have been receiving emails from PNC whom we have a car loan through, saying that I have late payments and that they "may" be reporting late payments to credit agencies and that the late payment may be a cause to raise my rate. My payments are automatic, set up by the dealership when I purchased the car. They took an automatic payment 9 days ago. When I called they said I was not enrolled in the automatic payment but, had a history of my automatic payments. Don't do business with them.

As I always begin, I've been with this bank forever! Over 30 years. First, I'd like to begin with their automated phone service drives me up a wall. I know (underlined) I am one of their worst customers to deal with, and that is because of everything I always have to deal with with them. I admit it. I can't simply call and get straight answers from them. It's really about time I do a review on them. I'll just elaborate on my last transaction with them. I have a credit card with them that I'm intending to pay off. So I go to a teller with cash, let me repeat cash!