PNC Bank Reviews

This is not a bank. This is POS. Not only you will be wasting your time on the phone they will not solve any your problem. DO NOT open any accounts in that bank if you care about your funds.

I opened a savings account and was told that I would receive $400 bonus with a $5000 deposit. I was not verbally informed by the banker that a direct deposit was required to receive the bonus. I wrote a check for $5000 that the banker accepted. In December 2025, I went to the branch and informed the banker that I had not received the bonus. She said she would contact me and let me know the status, but she never contacted me. When I called PNC customer service in April 2026, they informed me that the direct deposit was required. Yes -- I then saw on the PNC material, which I still possessed but had not carefully read, because the orange and blue PNC flyer was basically unreadable, and I relied on the verbal explanation. PNC has refused to even compensate me any slight amount of interest – they used my $5000 to profit without compensating me at all, which I think is unreasonable.

I have been a PNC customer for about a year and I move $5,000 to $10,000 a month in my account. My wallet and my phone got stolen, thought I lost it. Someone made several overseas charges and deposited a check. Good thing is PNC stopped the check and I called in to report lost/stolen card. They said, "Ok sending new card." 2 weeks go by. No card. I call again and report again. They stopped my card but never mailed one. Week + goes by. No card. Call again. This time I'm asked about transactions- found some unfamiliar. I go online (I never do 'cause I just transfer Zelle mainly and to wallet). I find the check that was returned and a lot of small overseas charges from card. I literally sit on phone for hour plus they say simply report the charges. I do then they show credited back to me.

PNC held up a deposit for 10 days concerned there was fraud taking place. The deposit in question came from an account I have with Raymond James Bank. We have been making deposits with PNC on this account for 4 years. PNC presented the check to Raymond James, which Raymond James verified in that they released the funds to PNC. I guarantee you Raymond James would not have released the funds had they been suspicious of fraud. We only knew of the fraud hold via email that DID NOT advise of why the deposit was suspicious to PNC when it wasn't suspicious to Raymond James. It took four different four calls to get the funds after being held for 10 days. The three previous calls asked me the identical questions. It was after the third call that I found out PNC was holding the deposit because of a blurry check, Mind you Raymond James released the funds to PNC the same day PNC presented it to Raymond James for verification.

Deplorable service reps. Don't speak English. Screw up your info. Phone system is automated hell!

My experience with PNC Bank is straight out of a nightmare. After more than 3 attempts to do the simplest of transactions, to change the account my payments come from, and being told by customer service each time that it was completed, PNC negligently cancelled my HELOC at a time when I most needed it resulting in severe financial hardship, the forced sale of my home (with over $800K equity securing the above $85K heloc) and severe devastation to my life. PNC denied me access to the audio recordings of this negligence, stating: "You'll have to get those through legal discovery". I was treated as exactly what you and I are to this giant financial parasite... Nothing more than a line on a spreadsheet. I was quoted policy, given "I can't answer that question" when I directly confronted their gross negligence, and essentially given non-answer after non-answer with the most disingenuous closing each time "We value your business!".

I wanted to give PNC 0*, but there is no 0* option; Pnc blocking my HELOC account without me knowing it and also charging my credit card with no my agreement; now I call back and speak to Jacey Keehn she is unable to help even she is at the very high level as what she said she is; Pnc keeps on making mistake to charge customers and taking Customers money and pretend that they did not do anything wrong. I will cancel all PNC credit cards. MT

I would just like to say PNC staff is good. The financial advisor is horrible. Had this advisor for several months never met him. Had multiple communication issues. Finally met him the other day he and his assistant lied to me again. Didn't try to keep me as customer. Worst experience ever. Leave this financial advisor at once. At Stassney Austin Texas

I am extremely disappointed with my experience with PNC Bank. They acquired my mortgage from Colonial Bank on February 1, 2026. Prior to the transfer, I had paid Colonial Bank for a home appraisal in order to remove PMI, as my loan-to-value ratio is now approximately 75%. After the transfer, I contacted PNC during the first week of February and was told they had received both my request and the appraisal funds, and that they would proceed with processing. I followed up every two weeks and was consistently told the request was still being worked on and that I should expect to hear back soon.

I have been a customer of PNC Bank at the Mansfield branch located at 2061 NJ-57, Hackettstown, New Jersey for over 30 years, maintaining two business accounts and one personal account. I was also preparing to open a fourth account. Recently, there has been a complete turnover in branch staff and management. The relationships built over decades are gone, and today I am treated as an unfamiliar customer rather than a long-standing client.