PNC Bank Reviews

I was a first bank customer for years and had a wonderful experience overall with the services and customer service. When PNC obtained first bank, they claimed the transition would be a smooth process, however it was more difficult than it needed to be. After the switch, I have had nothing but terrible experiences with their customer service. They are not super helpful, and always have to pass on your concern to a different department at least once. Switching banks is a hassle, but I decided to go through with the headache of switching banks than to stay with PNC. I do not recommend banking with PNC.

I have been trying to get PNC bank to issue a new escrow analysis for a solid month without success. I have called customer service on several occasions and also tried to get it done using online banking. You deal with a new person each time and what you get are apologies and a promise that this time will be different. The request is submitted and it will take 2 to 3 business days to complete. I was told this 4 weeks in a row. The low point being today 8-21-26, when a customer service rep actually hung up on me mid call. Some of you might be thinking I must have been rude or obnoxious to the girl but believe me I was not. If you value customer service and your sanity please do not do business with PNC bank.

I've been with 1st Bank for more than 40 years, until PNC bank took over. Three direct deposits are missing, new credit cards never arrived and the 'safe transition' promised failed to work. Specifically, 1st Bank routing and a/c numbers should align seamlessly with PNC routing and a/c numbers for the first few weeks. 'Should' is the imperative word. They don't align. PNC Bank's 'system' failed, they can't explain, and dealing with offshore 'customer service' is horrible, transfer to onshore 'customer service' is little better. Huge failure. I'm moving to a new bank.

It’s disappointing to see the difference between how 1st Bank supported its community and clients versus my experience with PNC. It often feels like PNC prioritizes its bottom line over its customers, with little emphasis on genuine customer relationships. I’ve referred many real estate clients to them in the past, but based on my experience, I’m now looking for a new banking partner.

I will be removing all my money from PNC going to Fifth Third. Lesson learned. Hold that check 'cause when it clear I will go to every PNC to get my money out. Don't bank with them.

They are the second worst bank I’ve ever had the displeasure of having. Coming from First bank you’d expect not only good customer service but also options to not always use the mobile app for your transactions. I was wrong, when you go in it’s like they are told to do as little as possible and get you out as fast as possible, including online “help”. The online help is Ai until you get so mad at it you finally get a real person.

Melody has been my banker at 112th and Huron PNC. She is terrific and has consistently helped me. Everything I've done with PNC has gone from bad to worse. Today she was sick and missed work. Some guy helped me but could not call the back office and get my business completed. They gave me back money which I needed to deposit at my credit union. He had said it would be a cashier's check. Then they had to give me cash because they were unable to close out the account. They said a cashier's check would cost me $10. The challenge was their fault but they did not offer to waive the cost of the cashier's check and do me the courtesy of giving me a check so that I could make my deposit online. I would suggest changing your banking to another institution.

I have utilized the Hanover PA bank branch for years and never had an issue until recently. I visited every week to cash a personal check and was able to do so by providing only my drivers license. Most of the tellers recognize me and call me by name. Recently, I had the misfortune of dealing with a teller who just insisted that I must have a debit card (as well as my government issued id) to cash my personal PNC check. I told her that I do not have a debit card, nor do I want one. She continued to insist and "make a sales pitch" for a debit card. Again, I said no thank you. She then stated that in the future, she would be unable to cash my check unless I had the debit card or some other form of id. (Like I'm going to give her one of my credit cards and I certainly don't carry my passport with me routinely.) I have NEVER had another teller at this branch request anything other than my driver's license!

I have not been happy with PNC at all lately. I am currently unemployed, looking for work but struggling at the moment. I’m a single mom of 3 and barely getting by so my bank account frequently get overdrafted by automatic deductions and I get 36$ fees almost every day!!!! I am being swallowed alive by these fees. I can barely afford food right now, let alone hundreds of dollars in fees for PNC.

I have several reasons for giving PNC a one-star review. First, PNC seems to have no concept of extending any grace for overdrawn accounts. Not only do they charge multiple overdraft fees, but they also don't take pending mobile deposits into consideration. Even when the funds will be available the very next day, they continue to assess multiple overdraft fees instead of allowing the deposit to offset the negative balance.

Was upset when they charged me over $4.00 for 3 blank checks. The bank never charged me. Will work on my wife to switch, think we have around $15,000 in there now. I have an excellent relationship for over 40 years with Schwab.

I attached my PNC bank accounts to CitiCard for the purposes of making payments the same way for my Business accounts, and my Personal accounts. My business accounts work and my personal accounts don't. I called them about this. The first people who answer their phones don't seem to know anything. They are completely untrained. The second level people Don't know much more, but speak nicely and promise the moon. They say someone will call you back in 24-48 hours. That didn't happen. I called and spoke to new people who were equally uninformed, and unable to access anything about my accounts. I asked for it to be escalated, and they explained that I have a case number and that Alexandra will call me, but I am over the time expectation set and still no call, and no knowledge.

As a very long term FirstBank customer, the conversion to PNC has been a total disaster: poor and inconsistent communication where PNC employees contradict themselves about critical issues of how long prior First Bank account numbers will function, operation of HELOC accounts, very poor customer service with PNC call centers, non-competitive financial products compared to what First Bank and other banks offer today. The number of escalations to PNC has been huge and it is apparent that little to no planning took place before the merger... just a "break fix" approach at the expense of First Bank customers who were acquired by PNC.

We are in Colorado and have been customers of 1st Bank for years and loved it. Now PNC has taken over 1st Bank, and it has been nothing but a nightmare! We now can't access accounts online, can't Zelle, can't withdraw from our line of credit. And with 1st Bank, a deposit of say $500, you would get an immediate $300 credit with the balance the next day. PNC doesn't give any same-day credit. We will be switching banks soon.

I have banked with PNC for 12 years, and this has been one of the worst customer service experiences I have ever had. I deposited a check on Thursday, and the fraud department placed a hold on it because they suspected it might not be valid. On Friday, PNC contacted my employer, confirmed that the check was legitimate, released the funds into my account, and showed the money as available. I used the funds for purchases and even sent money through Zelle after PNC made the balance available. Then, on Saturday morning, I suddenly woke up to a negative balance of $612, and the funds were removed from my account without any clear explanation or warning.

I've been a member of PNC since they bought my bank in 2008. I have $100,000 accounts plus I bought a $90,000 7-month CD over a year ago at 4%. I was told if I didn't withdraw it at the renewal time It could automatically renew (which was fine with me). I am 79 YO and don't worry or check my investments. I found out over a year later that the CD was only earning .03%. When I asked what the current rate was, they said 3%, but they always roll the CD over at the lower rate. This is unethical as I lost $4,000 by assuming they would do the right thing.

PNC recently took over my old bank. We got little and confusing information on what is happening to our accounts. Account that were transferred were created with the most expensive PNC accounts. I had some timed savings accounts. PNC only had CDs, the accounts were turned into CDs and all I was told is they were transferred to the closest comparable CD. Nowhere, even going into the bank could I find out what the terms and interest rates were for my accounts. I then closed them out and got charged $450. This is to close CDs that they could not tell me what they were and something I never agreed to.

500 N Congress Ave Boynton Beach Florida. Open an account 6/12/2026. Since I am unable to access any money from said account, Told there is a lock on the account which has my Social Security direct deposit to, I was told to come to the bank with my ID, took two government ID which were the ones I used to open the account. Told to make an appointment which I did still my account remain lock. It's been over two weeks, still unable to access my money. A ** female representative told my wife who has been with PNC for over 20 years she should closed her. Did not care if she closed and take her account from PNC.

Worst customer service ever from wealth management.

Horrible customer service and nothing but issues trying to close the account. Transition from First bank to PNC was a horrible experience and closing the account has been a nightmare.

This bank sucks since they took over for first bank. No more than two tellers ever and the line is usually at least 40 minutes long. Every PNC I have visited has the same problem. They need more tellers.

I was with them for many years. Now they're giving me the wrong amount in my bank account.

PNC calls and hangs up when you answer. The IVR has routing to auto loans. They also will tell you that you are past due for a payment that isn't due until the next month. Which is giving false information. They closed my checking account out of nowhere, I deposited money, used that money to pay my auto loan with them then a few days later after take the payment they closed the account and refunded me a month later making my auto loan delinquent with no explanation!

I am stuck with this bank because the interest rate on my mortgage is too low to move. They are terrible. No convenient locations. Trying to dispute a credit card charge. First told by auto menu that no dispute can be filed for at least 30 days. Wait out their time then can't do it online unless I want to cancel the card. Sitting on hold. According to useless bot menu I may be on hold for 40 minutes which means likely an hour or two. As soon as I can pay off mortgage I will close all accounts.

Liars, said no foreign transaction fees and got me with a 3%. Talked to a manager and said there is nothing she can do about it. Be aware of this scammers!

PNC has a too ridged corp structure. Would not allow me to change my due date on my HELOC loan even though the present due date will cost me more than $ 100 in fines. I did not know when the loan was set up that my direct deposit would not post until several days past the due date. My deposit comes from my SSN and can vary by up to 5 days. They only give me the same form letter and say there is nothing they can do. Very poor customer service. Be wary when getting a loan from PNC.

Horrible customer service and no one knows how to answer your questions. I can’t get a straight answer from anyone. 1st Bank was excellent and PNC is AWFUL!

PNC bought First Bank and they are not prepared. Payments can only be done through the app, but... the app doesn't work well. And not having a backup plan for people who have no access to their phone is insane. On top of that, I spent 2 whole days trying to set up my accounts, I went to the branch and made phone calls. Still doesn't work. My bills are due and I still cannot pay. If they are so incompetent at something that should be simple, how do I know my money and business is safe? I'm switching banks.

Horrible. Horrible. Horrible. I tried to talk with someone about that could offer me for checking and savings account. They would not talk to me without a copy of my driver's license. I refused and walked out. Today I tried (with account owners deposit slip signed) she is out of state to deposit money from the estate sale (cash) they refused to take cash. I showed my real estate licenses, driver's license plus my business card. My bank takes cash. Ever again will I set foot in a PNCbank

Pnc is a participant in on running scams. Scams to take innocent people's hard earned money. Do not bank with pnc. They will let people steal your money and expect you to pay for it. They are crooks.

I own a small business. My biggest challenge is PNC and how they will screw up everything I am doing. They are thieves. Crooks. Never bank with PNC.

PNC is the worst bank I’ve ever dealt with. Today I received a low account balance in my email only to discover they had closed my account. No previous warning, just BAM your account is closed. This means I got no money!! They are mailing me a check! Yes but in the 5-10 days before I get the check, how am I supposed to live? They got every dime I own tied up with me waiting on snail mail! This is without a doubt the worst bank in the country!! Do not bank here! They could care less about their customers! My son is getting married this weekend in South Carolina and now I can’t even buy the gas to continue wedding! Un-dam-believable! Never ever again will bank with these people! Do yourself a favor and stay away from PNC bank!

I was on the phone altogether for 2+ hours. Transferred to Ambra for another 1 HR. ACH in arizona is now using a new bank for those transfers jp Morgan chase. While her superiors were trying to figure out what was going on they transferred me to an ACH specialist who I will have to call tomorrow. However got old Ambra, got on to az dept of revenue and saw the bold print in red about the transfers. She needs to be promoted instead of the upper management ostriches (head in the sand).

Do NOT bank with PNC if you value competence, stability, or actual investment advice. The staff turnover here is absolutely horrible. Every few months it's a revolving door of new faces who know next to nothing about their own products. You spend half your time retraining the teller or "relationship manager" on basic account details that should be second nature. The investment division is even worse — pure garbage. Every recommendation feels like it came out of the same corporate cookie-cutter template. They don't tailor anything to your situation; they just push whatever line of products pays them the biggest commissions. It's not advice, it's a sales pitch disguised as financial planning. Their managed accounts are a complete joke. Honestly, a blindfolded dartboard would deliver better returns and more thoughtful portfolio management.

1st Bank changed to PNC Bank. My dad is 88 years old, so I'm taking care of his accounts. Everything was fine until I tried to log in this morning. Their new system sucks. My log in does not work. It will not accept any SSA or bank account information. Banks are very frustrating when they change hands all the time.

PNC is the worst finance company I've had the displeasure to deal with in 50 years. I've had multiple house loans, car loans and bank accounts with over 30 creditors. I have NEVER been mistreated the way I was by PNC. Rude to the end; I didn't ask for them but was handed a car loan with their company. I was in the middle of refinancing to get away from the horrible experience and they harassed me right to the end. DON'T EVER BANK HERE.

One teller at 9:05 Wednesday June 17. Other teller on conference call in closed door. Manager in office. 5 people waiting inside, 1 in drive thru. After asking for someone to help me get check registerer I was told they were out. At 9:20 I left bank without being able to do what I needed to do. Your profits over service is why customers are charging banks. I’ve been a customer since 1974. Terrible position you’ve put your employees in.

I wish didn't have to give any stars for PNC Bank. I was a new customer and I was told to protect my account. They closed it without contacting me. I only came to find out because I went to a branch by where I live and they told me when I ask for assistance, how to do a bill pay to a customer. Days later, I received the cancellation in the mail. What really gets me mad is that they should had contacted me and give me the option to withdrawn my money that was already in the account (Note: it was my social security check) or since they made the decision to close without talking to me first, they should had did a wire at their own expense to transfer my money to an existing account with another bank that they were aware of that I had it.

PNC took over my mortgage recently and it's been a nightmare. They can't figure out automatic drafts, their customer service is a joke, highly incompetent, double-drafted my mortgage this month which overdraft my checking account. Absolutely horrible. I wish I could give zero stars, but it's forcing me to give one.

PNC is another banking institution who only cares about no one but their bottom line. I've been with this bank for over 30 years. I have had more issues with predatory vendors not sending items, not reimbursing to me my money after a failed transaction, and do you think PNC would go to bat for me?? No. They told me too bad so sad. So if my bank can't help me when a vendor refuses to refund my money or send the item that I bought who needs them?? Not me. Me and my little money are making arrangements as I speak to take my savings and checking accounts elsewhere. If anyone sees this note may I suggest you do like I'm doing. Find yourself a small town credit union / bank. Their interest rates are better and so is their customer service.