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I've been dealing with rude and unhelping reps for years with PNC! As a customer service rep myself for a payroll company, I KNOW how to treat and understand others' POV, but apparently most of their reps don't get trained on decency esp. when you're dealing with someone's finances. I had 1 great experience with an amazing rep just a few weeks ago (but it's the one time PNC doesn't send a survey link to take, go figure) named Bill **. He acted like he genuinely cared and wanted to help and actually did so (gasp, I know). He was so understanding of the situation and went above and beyond in taking care of everything that I got emotional such people still exist in the working world.
Not sure how the fraud department has the audacity to charge me $7.50 for a new debit card when I NEEDED a new one because my debit information was obviously fraudulently used! Bill ** realized that doesn't make sense and reimbursed the amount. Need more reps like him at PNC and other customer service roles!
In a nutshell, a bunch of over promising and under delivering. From top to bottom, their communication, attention to detail, and estimating is the most horrible I have ever encountered. They left us homeless for 4 days because they failed to get to our file in a timely manner. It seemed like they just forgot and overlooked it somehow. We communicated everything on our side and gave all the documents requested quickly, yet when it came to closing we had to get everything rescheduled 4 different times because they couldn't figure it out. From the VP of Mortgage, all the way down to the loan officer, communication was terrible. Follow through and follow up was non-existent. We had to follow up EVERY single time. I do not understand how a company would allow this type of service. Might as well just go through Quicken Loans.
Just found a charge on my business bank statement called Cash Flow Insight which I've never signed up for. Customer service claims it's a legitimate fee and absolutely refused to refund. The best part of all? Because of Cash Flow Insight, I can't see past the 5 recent entries into my account - which even the rep admits he can't resolve. Terrible product, terrible customer service. Never again!
So I disputed some items off my account some months ago. They said they sent me a letter which I never received btw. Stating that I need to send something in concerning my dispute. But remember I never received that letter. I have my own business and when I send important documents I send it certified. That way I know they got even if they say they didn’t. I receive my neighbor's mail all the time on accident and I would of course return. Let’s be honest most people don’t do that. They are saying because my dispute is over 120 days old they can’t give me my money back even though I have a letter stating they were. So I talked to this manager who was getting upset with me because his punk ** didn’t understand what I was saying. I’m definitely going back to Chase or anywhere else that’s not PNC.
First this: I understand fully that any bank can cancel your account for any reason AND they are not required to disclose the reason (due to the fact that in American lawsuits can happen for any reason). Second: I have been living and working mostly overseas. In the past year have been transferring about 4k USD a month into my Virtual Wallet primary account without a glitch. I am stating this as it is THE ONLY change I had in dealing with my accounts for many years. In June I was notified via mail that my VW accounts would be closed. I called the CS number and was told that it was due to inactivity. I told them there was activity, and explained fully everything that I do with the accounts. They then told me as long as they were being used in the way I described the accounts would not be closed.
So being assured by the CS representative, I jumped on a plane thinking all was okay with my banking partner for the past two decades... Another few weeks go by while overseas and I get email notices that my bank card was being rejected. Another call to the CS... "Oh, the card was cancelled for a reason that could not be disclosed." I said, “Well, reactivate the card”... “NO CAN DO, must send a new one.” “Okay, here is my overseas address”... "Cannot be sent to an overseas address." WHAT? Okay...relax...take a deep breath. I should be okay without the card, I don’t use the card in ATM's and as long as the accounts were okay I would be fine (still overseas). Rep says the accounts are still no problem...I say okay, thank the CS rep and get back to my overseas work...
Another week goes by, now my relative in the US that checks my mail says they have received account closure notice and certified checks with my closed account balances. REALLY? REALLY? I make one final attempt to re-establish a relationship that had been fine for 20 years. Call the CS, have to be sent to some extraordinary incidence department or some such...they say the accounts were closed based on the Bank exercising their right to cancel for ANY reason at ANY time. Cannot tell me why, what, who, or anything else about how they pulled the plug on my bank accounts that had been with them for over 20 years. Well you know what PNC? I am telling EVERY person, EVERY business, that I know how you operate and what you have done. How you lack support, how you cannot service long term customers, and that to you EVERYONE is simply a NUMBER.
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It took PNC nearly two months to process my auto deduct forms through my own bank--- Jackie **, Megan **, and Anna **(all "Customer Service Escalation Managers") were of absolutely no help. They lied (claiming that the Consumer Loan Center had never received my paperwork, even though I sent the packet by registered mail), extorted an electronic transfer of money from my bank to cover the first monthly payment, and charged $71.00 (!!!) finance charge (on a 5.89% APR loan for a very small loan amount).
Lied about not receiving my personal check to cover my first monthly payment even though my bank records showed that it had in fact been processed, misused the overage payment that I had specifically directed them to pay towards the principal amount, and obfuscated for weeks before sending me a PIN so that I could access online what was transpiring in my account. They are now holding my car title after I paid them off in full after I refinanced this loan! And, no one returns my calls, and I am waiting for 30 minutes or more when I call their customer service number. THIS IS A TERRIBLE BANK. AVOID THEM AT ALL COSTS (no pun intended).
My wife and I went to PNC bank to open up a checking account. We went together but decided for tax reasons and other reasons to have the account in my wife's name only. My wife was traveling to Tokyo and Korea and we wanted to make sure we can take money out of any bank there by either cash advance or ATM. We were told, "No problem as long as they have the visa logo and/or Global ATM." Well it was not. Because my wife tried a few banks to get money out they then put a block on the account. My wife was having surgery and needed the money to pay for it. She had to borrow money from a friend to do that.
Meanwhile I was in the US and dealing with the bank as to why they blocked her and to increase the limit on ATM withdrawals. Long story short they first dealt with me with no problems. Then later they asked for my wife and we put her on the phone via Kakao Talk. Then they would email me. The area manager called me twice to try and resolve. They unblocked the account but did not raise the limit. I had asked for two days what the problem is. They then asked they had to speak to my wife directly. So I went to the bank and via Kakao video they spoke to my wife. She said among other things that they can speak to me. The manager Marit ** said after wife spoke her that she will put the request in again to raise the limit and get back to me.
Mind you the first reason they denied it was because we were a new account but they knew what we wanted to do when we opened the account. Now because no bank in Korea would do a cash advance my wife had to do ATM withdrawals but need to raise the limit. I didn't hear for a day so I sent an email No response. I sent another email the next day No response. I went in the bank and now the manager Marit ** tells me. "We can not respond to you only your wife." (Btw they still have not responded to the request to raise the limit) . But she was talking to me for the past 7 days and talked to me after my wife said ok as well. But they are just rude and disrespectful especially Marit **. I wonder how she got this job as manager Just totally unprofessional and disrespect.
I only wish the CEO or CFO read this complaint. I have used your online service. It needs an overhaul, I have gone into your banks. They are the worst. From the time you walk in the door to the time you leave. I have called your 1-800 number. They are great at not having a clue thus they put you on hold and transfer you to someone else who has no clue, I call your executive office. They do not care that I spend time away from my family to resolve an issue due to your bank errors and they do not respond to the better BBB.
I asked them to please inform you that I was closing all my account and would be willing to do any survey that would be helpful to you. Not for my benefit but for every customer that count on you. I cannot find one single thing that your banks does well except make the customer always wrong. I hope folks who are on fixed incomes or need the funds for emergency from your bank are not impacted by your poor customer service. I have tried my best to provide feedback in the most professional way possible but your executive response team does not care.
Updated on 07/28/2018: Was told they are aware of not 1 but 3 mistakes they made on my account. They are sorry. Great. How about letting me close all the accounts without a penalty. They say, "No. We treat everyone the same." Lol! So one can get bad service and you could do nothing for 3 years because they cannot be nice to you. My only option is to hire attorney.
Opened an account. A check was returned. Made a deposit in cash to cover it. They closed my account. Not a warning. Nothing said. Worst bank in the world. Take out your money and go to another bank, every time you call customer service they tell you something else. Let them stay in New Jersey.
I work the night shift and do online banking around 3am. I am getting this message "Transaction history is currently unavailable. Please wait a few minutes and try again" every day. I can log in but unable to do transactions. There should be a front-end message if the site has a problem or going thru a maintenance. There is a no customer service available until during the day. It is very frustrating!
So I sign up for this crummy bank because they were offering $200 as a sign up bonus as long as you open a bank account with $1500 and keep it for two months. So what happened after two months? I began to get a maintenance fee. How convenient for them. Complete B.S. I will fight for my sign up fee and flee with my money.
I hate this bank. They do not care about their customers at all!!! I will never tell anyone to go here. I've been a customer for many years and they could care less!!! When your acct is overdrawn they wait till you get a fee then they email you instead of emailing you so you can fix it!!! Not to mention the rude ** I talk to on the phone!!! This is only one of many issues I've had with this dirty bank. They are in it for the money and say ** you to their customers everyday!!! DO NOT BANK HERE EVER!!! YOU WILL BE DISAPPOINTED!!! ** YOU PNC BANK YOU SUCK!!!
PNC Review. I had several items that had been charged to my debit card and I decided to dispute them. I was in Myrtle Beach at the time but was going to Italy for several months for work. I spoke to the escalations department and they told me they could either mail me the forms that needed to be filled out or I could come into my local branch. I told them I wanted to come to my local branch since I was going Italy for several months and getting mail over there is always a challenge.
So I filled out the forms with a bank agent called Zane. He also told me that I needed to file a complaint to with the housing department. The information he gave me was false and cost me a lot of time and frustration trying to do what he said. He then denied that he told me to do that. He also failed to submit the forms I filled out and the letters were sent to my old address and never reached me. So the charges were put back onto my account.
I called PNC customer service about this and they said we would have to re submit the claims which was time consuming but I did it. The PNC employee also told me I could change my address to my Italian address by simply faxing a signed letter requesting that which I promptly did only to find out that once again I had wasted my time carrying out incorrect information. I then contacted the escalation department only to find everyone out of the office and when I finally did get someone to help me. They told me the time was up and there was nothing to be done. I had lost over $1,000 due to the negligence of the PNC employees. I have taken out a complaint but as of yet have had absolutely no response from anyone at the bank. I am deeply disturbed my the unprofessionalism of PNC Bank and strongly suggest people to steer clear of using them.
Ok let me start by saying when I first opened acct they was running a promotion. I found out about online but once I went into bank they didn’t tell me about it. Get home call. They tell me I have to close acct and reopen when I had already set up automatic deposits with my job and my human resource dept is located in Denver. I am in Alabama so that was going to be a process and they still wouldn’t waive it and give me the promotion. That was my first flag. When I used my card somewhere and they took it off but then the transaction was missing and showed up days later. Acct got drafted. Was charged NSF fee 36$ and 7$ each day it was in the negative and from what I have read I am not the only one. Wished I had seen this a year or so ago.
These are the times we live in now. Where it's ok for the teller at PNC bank to put your hard earned money into someone else's account. Took three phone calls to get it sorted out because she simply did not want to deal with it. Now my account is less than 20.00 and I have three more days of gas and food to provide for a family and how does one make it on that? How do they think this is ok? Why should I have to wait on money that should have been deposited two and a half weeks ago. Why should my family suffer for their mistake? I seriously cannot even believe this. Shame on you PNC!
PNC Bank requirements to automate loan payments grows ever more convoluted and obscure. The customer cannot automate future payments in any amount beyond minimum payment due. Today, a conversation with customer service I learn that the customer cannot make a payment from an external checking account (transfer funds from an external account). When I asked to speak with a supervisor I got a voicemail from one Kelly - who does not work on Fridays!!! What sort of financial institution is this? I echo an earlier commentator: my loan was transferred to PNC. I have never had a good experience with this bank. They always want to know "the amount of my last payment" - something I can't always remember. And if you can't remember - they can't help you.
Here's the cute trick PNC Bank is playing: Say that you made a $1,000 deposit today. Say that you have written three checks, each for $200, that are also presented to the bank today. PNC will allow $100 of your $1,000 deposit to be credited to your account at 11:59 PM. Then, they will present the three checks for $200 each against your account at 11:59 PM. Since you don't have the money in your account to cover the checks, they will charge you a bounce fee of $36 for each check. Then, ONE MINUTE LATER, at 12:00 AM, they will credit the remaining $900 of your deposit to your account. And they cover the three checks so they are not returned (how nice of them, ha), but you just paid them $108 (3 times $36) in bounce fees. What a great bank this is! I wonder where they learned this slick nasty trick? Stay away from this bank!
Garbage company! Called today because my merchant services was taking a week to deposit into my account. Supposed to have 24 hr support, obviously do not! So ask the lady what she can do. She says nothing, she is I credit card department. I say, "Ok, can I please speak with your manager?" She says she is the mgr! I say, "Ok, can I speak with your boss please? You did nothing wrong, the policies are mess." She says they can't make outgoing calls! I said, "Ok, please have someone who can help me and call out contact me." Then an abrupt click! She hung up on me!!! What kind of professional does that! And she is a representative of them!!!
PNC website badly run and apt to cause you to overdraft. Pending charges are disappearing from the pending list and the money reappearing in your available balance only to have the charge magically reappear and be paid late night on the next banking day. This has gone on for months. I am now screenshotting it daily to prove it, and it happened again today. I am leaving this scam of a bank. I should have done it several years ago when they embarrassed my husband declining his card at a business lunch. Their reason? The charge was coming from Miami Florida.
My husband was standing in Durham North Carolina. 2 hours on the phone person to person. "How many charges were declined, one." "Okay one charge not multiple so that's my husband for sure." "But this charge is coming from Miami Florida and may be fraudulent." "How can it be, if there is one husband one charge?" "Well it's from Miami. Are you sure your husband is not in Miami." "No. He is standing in Durham North Carolina." Over and over and over. Finally I declare there was no Florida not to say Florida to me one more time. Days later I figured out where their stupid computer was going wrong. My husband was in a restaurant on MIAMI BLVD IN DURHAM North Carolina.
Multiple humans and a banking computer couldn't tell the difference between the name of a road and a city in another state. I should have left them then. This disappearing, ram it through at midnight charge scam has gotten me several times this year. If I have to track every little purchase on paper and cannot trust the balance information on the site or on the phone, it may as well not exist. Don't let them anywhere near your money, don't trust the website or phone balance, and do go anywhere to eat with the name Miami anywhere near it because these idiots can't tell the difference.
July 3, 2017, I went to PNC Bank at Shoprite Branch located at 2200 Neshaminy Blvd. Bensalem, Pa 19020, to withdraw $2000 out of my checking account, PNC Bank teller processed my request got the money and left. A few days later I got a call from PNC Bank Credit Card department congratulating me on the credit card approval, I told ** that I never applied for a credit card, ** told me that he has a filled out application, I told ** it must be a mistake, ** again told me that there is an application filled out under my name, I told ** to shut it down immediately, PNC Bank Pulled my credit report twice by PNC Bank Employee on July 3, 2017, without my permission, without my knowledge.
July 09, 2017, I did go to PNC Bank Branch at Shoprite and I spoke to the same employee that assisted me on July 3, 2017, with the withdraw, I asked the employee if she opened a credit card under my name, she replied NO! I told the bank teller that there is a credit card application opened under my name unauthorized and that her name is on the application and I told her this was done on July 3, 2017, she got into a frenzy and went on the computer to check for her name. On July 15, 2017, PNC Bank sent me a Thank You for the recent application. It took me two months to find where to report PNC Bank, I contacted Office of the Comptroller of the Currency 800-613-6743. PNC Bank responded by telling me that the whole thing is a misunderstanding! I don't agree!!!
I too would like to share my PNC experience. I am an honest hard working typical American Grandma. PNC bought out National City Bank many years ago and so my loan for my truck swung to PNC Bank whom we finished the loan payments to, all paid off years ago, in full. Apparently someone was lazy with the paperwork. We were still driving the truck until a recent wreck. Suddenly we find we need our title so off we went to our local title office. Found out that “National City” aka PNC Bank still shows a lien on it! Say what?? More than 10 yrs later?? I call PNC so far I have spoken with 4 “Resolution Agents” and someone I keep emailing with here on the help site. Two agents were able to find my information and confirm I owe NOTHING to PNC but yet they have not RELEASED the lien showing on my title.
This whole process began on May 22 and I, thank goodness, have kept all correspondence and audio of phone calls on the matter. Even our local title and tags office says this is appalling. They said for this to happen is not unusual, however all that is required is a letterhead from PNC with the statement saying “nothing owed” including VIN number and model. This is all I have requested - still waiting... Since May 22 (I was originally told it would be 1 to 2 days, nope). Then one agent actually promised this letterhead yesterday, said to give her 45 minutes to fax it! Never came... She also said that they released the lien, so my husband makes another trip to the title office only to find out that just wasn’t true. Now all in the title office says “WHO IS THIS BANK??” He told them. Still we wait for You guys at PNC to get your lien off of my truck. Very, very, very mad Grandma in Hendersonville, TN. I not going to give up or shut up until this wrong is righted!
Updated 06/01/2018: Update from mad Grandmother in Hendersonville TN. Another day, another attempt at getting what belongs to me. Today I received a call from “Cathy” and I returned the call. Sympathy and apologies oozed out of her, even agreeing that it shouldn’t have taken this long, but she is here to help and will get that lien release letter to me today! This was noon. It’s 4pm and NO LETTER...I am not surprised at all. Any lawyers out there agree with me that PNC should be fined for each time they PROMISED to correct this “today” and didn’t? After all they are holding something that is mine, not theirs! How about your big wigs over there hand over your wallets to me, and I will just hang onto them for you. That’s fair, at least while you hang onto my truck! STILL WAITING IN HENDERSONVILLE TN and still MAD Grandma.
I have never had an enjoyable experience with PNC. I have banked with them for 10 years, originally opening an account so I could receive direct deposit from my job at the time. During this time, they've changed from National City to PNC and everything has gotten worse and worse. When I started I had a Checking account and a Savings account. When I quit, I had Primary Checking, Standard Checking, Reserve, Growth, Interest Savings, and Spend accounts. Where do these accounts come from? Who needs this many accounts? I went to write a check which I haven't done in years, for a $10 expired parking meter, and the money came out of the Reserve account which I didn't even know I had at the time. The account didn't have any money in it of course, and accumulated $220 worth of overdraft fees. I never noticed until I finally got a call from PNC notifying me of this.
I tried to get them to eschew the fees but still ended up having to pay $150... for a $10 parking meter. I am self employed now and have sporadic income and they charge me $7 a month for every month. I don't have at least $500 in my account. Makes perfect sense to take money from people with no money right? Most recently, after opening a credit union account, I had the most difficult and frustrating time trying to cancel my PNC account. I went to a branch and said I want to cancel, my checking account was overdrawn by $5 so I gave the guy a $5 bill and he said now I had to wait a day to cancel because I had made a transaction. He took my debit card and said to call the next day.
I called the next day and on the phone clearly stated I wanted ALL my accounts cancelled. The person on the phone said that they had successfully cancelled ALL my accounts and that was that. A month later I start getting calls from PNC saying my account is overdrawn... What account? Well they didn't actually cancel my accounts. Just one of the checking accounts - and not even the one linked to the debit card I turned in at the branch. So a recurring bill that I forgot to transfer to my new credit union account came... and accumulated over $100 in fees.
Now after speaking with multiple people on the phone and telling them I am waiting for a refund from the company that charged me, and each of them saying they'd put notes on my file, PNC closed my account themselves and now I'm getting calls from debt collectors. The company who charged me didn't have time to refund my money and now I'm not able to negotiate with PNC about waiving some of the fees and I have to pay the entire fine if I want my credit cleared. It's an absolute mess and the most frustrating experience I've ever had with any company. Do not bank with PNC. You will want to shoot yourself in the head.
STAY AWAY FROM PNC INVESTMENT AT ALL COST! I opened a joint investment account with my wife on 2016, and two individual IRA accounts. I trusted my investor to pick out an investment for us, and that is when the nightmare begin. He told us the accounts will be mature in 3 years, and I will have guaranteed to at least have my initial investment back. He quit the job in less than 6 month, then my file got transferred to another investor, who quit within 4 weeks.
Now my account is in the hands of the corporate team, whom I contacted multiple times, each time promising to call me back with what is going on with my account, but never did. This last time I called, they told me my maturity date is now 7 year! Again they told me they will do some research and call me back, but I know now that they don't care about their costumer at all, they just want your money and hold it as long as possible with or without your permission. STAY AWAY FROM PNC INVESTMENT AT ALL COST!
Was doing business with this bank then someone stole $90 from my account in Mexico. Took three months to get it back then I talked to the bank tech to red flag it but the same person tried to order airline tickets a few weeks later. Bad experience.
This bank is far from customer driven. I HATE THIS BANK. I have been trying to change my auto draft, which I am allowed to do, but I call the customer service line and have received three different suggestions on how to accomplish this. I have been provided wrong fax numbers and different instructions each time I call. I finally called a branch and my loan agent never returned my call. It has been a disaster. I have it set up on auto draft, which they required even though my two previous loans have been with PNC and I had a perfect payment record and I have a beacon score over 750. They do not care about their customers. Three months now and I have not been successful at getting my draft date changed. PNC SUCKS. Please. If you are considering a bank, please do not use PNC. They are not customer friendly nor customer driven. STAY AWAY.
I feel that my account is being closed out in a wrongful manner. They gave me the excuse that it was because of fraudulent activity with wire transfers to my account. This happened because of miscommunication on the bank's part for not giving me the right numbers for wire transferring internationally. And then to not notify me that my bank card was suspended and I could not pay my bills on time and incurred late fees is totally unacceptable behavior from the bank. I feel that I should be compensated for something.
I’m new to PNC bank and will be changing again shortly. I just went to my local branch to open a checking and savings account for my son. I was told we would be waiting a little bit because they were in between lunches. When I asked how long they said an hour. Must be nice to have so much business that everyone that can open an account for a new customer can leave for an hour together. Obviously they aren’t interested in new business or the business they already have.
The fees are ridiculous! PNC Bank is not loyal to their customers. Managers in several branches in the northeast are rude and self-entitled. I finally had enough and switched to Citibank. What a complete difference. I'm so much happier in every sense of the way. All these ridiculous PNC Bank rules don't exist at Citibank. I do not recommend PNC at all.
I've been a customer of PNC Bank for more than 35 years. (Northeastern National Bank and Trust Company) before the takeover. I've always had a good experience with this bank and never had any problems.
They lost a $30,000.00 deposit then Tried to blame me after I showed them the deposit slip. No apologies. It was deposited in someone else account "by accident". I had overdrafts and fees they DID not cover.
PNC expert review by Barbara Friedberg
PNC bank serves individuals, small businesses, corporations and government entities. Their banking division has over 6 million customers across 19 states and the District of Columbia. Additionally, PNC has 2,600 branches and 9,000 ATMs, along with online and mobile services.
Divisions: PNC Bank has the following organizational structure: retail banking, asset management, corporate & institutional banking, residential mortgage banking and Blackrock. PNC Bank owns approximately 25% of the BlackRock Investment Management Firm.
Products and services: PNC offers the typical checking, savings, credit and debit cards as well as lending solutions. Their unique offerings include student, university and WorkPlace banking. PNC also offers investment and retirement products and a virtual wallet.
Virtual Wallet®: This specialty offering gives customers a clear money picture and helps users control, plan and reach their financial goals. It includes a calendar and bill pay function.
Online and mobile banking: Online or on their devices, PNC gives consumers account access, bill pay, check deposit, transfers and more services 24/7 from a tablet, phone and computer.
Wealth management: This department offers asset management, asset protection and planning for the future. Clients can invest and plan for their financial future with personalized advisors.
Education: PNC provides information about leading financial, budgeting, investing, lending and overall money topics with information for all of their customers from students to well-heeled investors.
Best for: PNC is best for customers who live near a PNC Bank branch. For those consumers, PNC is a viable banking solution for those seeking a full-service bank with investing access.
PNC Bank Company Information
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- Year Founded:
- United States
- (888) 762-2265