PNC Bank Reviews

Worst customer service ever from wealth management.

Horrible customer service and nothing but issues trying to close the account. Transition from First bank to PNC was a horrible experience and closing the account has been a nightmare.

This bank sucks since they took over for first bank. No more than two tellers ever and the line is usually at least 40 minutes long. Every PNC I have visited has the same problem. They need more tellers.

I was with them for many years. Now they're giving me the wrong amount in my bank account.

PNC calls and hangs up when you answer. The IVR has routing to auto loans. They also will tell you that you are past due for a payment that isn't due until the next month. Which is giving false information. They closed my checking account out of nowhere, I deposited money, used that money to pay my auto loan with them then a few days later after take the payment they closed the account and refunded me a month later making my auto loan delinquent with no explanation!

I am stuck with this bank because the interest rate on my mortgage is too low to move. They are terrible. No convenient locations. Trying to dispute a credit card charge. First told by auto menu that no dispute can be filed for at least 30 days. Wait out their time then can't do it online unless I want to cancel the card. Sitting on hold. According to useless bot menu I may be on hold for 40 minutes which means likely an hour or two. As soon as I can pay off mortgage I will close all accounts.

Liars, said no foreign transaction fees and got me with a 3%. Talked to a manager and said there is nothing she can do about it. Be aware of this scammers!

PNC has a too ridged corp structure. Would not allow me to change my due date on my HELOC loan even though the present due date will cost me more than $ 100 in fines. I did not know when the loan was set up that my direct deposit would not post until several days past the due date. My deposit comes from my SSN and can vary by up to 5 days. They only give me the same form letter and say there is nothing they can do. Very poor customer service. Be wary when getting a loan from PNC.

Horrible customer service and no one knows how to answer your questions. I can’t get a straight answer from anyone. 1st Bank was excellent and PNC is AWFUL!

PNC bought First Bank and they are not prepared. Payments can only be done through the app, but... the app doesn't work well. And not having a backup plan for people who have no access to their phone is insane. On top of that, I spent 2 whole days trying to set up my accounts, I went to the branch and made phone calls. Still doesn't work. My bills are due and I still cannot pay. If they are so incompetent at something that should be simple, how do I know my money and business is safe? I'm switching banks.

Horrible. Horrible. Horrible. I tried to talk with someone about that could offer me for checking and savings account. They would not talk to me without a copy of my driver's license. I refused and walked out. Today I tried (with account owners deposit slip signed) she is out of state to deposit money from the estate sale (cash) they refused to take cash. I showed my real estate licenses, driver's license plus my business card. My bank takes cash. Ever again will I set foot in a PNCbank

Pnc is a participant in on running scams. Scams to take innocent people's hard earned money. Do not bank with pnc. They will let people steal your money and expect you to pay for it. They are crooks.

I own a small business. My biggest challenge is PNC and how they will screw up everything I am doing. They are thieves. Crooks. Never bank with PNC.

PNC is the worst bank I’ve ever dealt with. Today I received a low account balance in my email only to discover they had closed my account. No previous warning, just BAM your account is closed. This means I got no money!! They are mailing me a check! Yes but in the 5-10 days before I get the check, how am I supposed to live? They got every dime I own tied up with me waiting on snail mail! This is without a doubt the worst bank in the country!! Do not bank here! They could care less about their customers! My son is getting married this weekend in South Carolina and now I can’t even buy the gas to continue wedding! Un-dam-believable! Never ever again will bank with these people! Do yourself a favor and stay away from PNC bank!

I was on the phone altogether for 2+ hours. Transferred to Ambra for another 1 HR. ACH in arizona is now using a new bank for those transfers jp Morgan chase. While her superiors were trying to figure out what was going on they transferred me to an ACH specialist who I will have to call tomorrow. However got old Ambra, got on to az dept of revenue and saw the bold print in red about the transfers. She needs to be promoted instead of the upper management ostriches (head in the sand).

Do NOT bank with PNC if you value competence, stability, or actual investment advice. The staff turnover here is absolutely horrible. Every few months it's a revolving door of new faces who know next to nothing about their own products. You spend half your time retraining the teller or "relationship manager" on basic account details that should be second nature. The investment division is even worse — pure garbage. Every recommendation feels like it came out of the same corporate cookie-cutter template. They don't tailor anything to your situation; they just push whatever line of products pays them the biggest commissions. It's not advice, it's a sales pitch disguised as financial planning. Their managed accounts are a complete joke. Honestly, a blindfolded dartboard would deliver better returns and more thoughtful portfolio management.

1st Bank changed to PNC Bank. My dad is 88 years old, so I'm taking care of his accounts. Everything was fine until I tried to log in this morning. Their new system sucks. My log in does not work. It will not accept any SSA or bank account information. Banks are very frustrating when they change hands all the time.

PNC is the worst finance company I've had the displeasure to deal with in 50 years. I've had multiple house loans, car loans and bank accounts with over 30 creditors. I have NEVER been mistreated the way I was by PNC. Rude to the end; I didn't ask for them but was handed a car loan with their company. I was in the middle of refinancing to get away from the horrible experience and they harassed me right to the end. DON'T EVER BANK HERE.

One teller at 9:05 Wednesday June 17. Other teller on conference call in closed door. Manager in office. 5 people waiting inside, 1 in drive thru. After asking for someone to help me get check registerer I was told they were out. At 9:20 I left bank without being able to do what I needed to do. Your profits over service is why customers are charging banks. I’ve been a customer since 1974. Terrible position you’ve put your employees in.

I wish didn't have to give any stars for PNC Bank. I was a new customer and I was told to protect my account. They closed it without contacting me. I only came to find out because I went to a branch by where I live and they told me when I ask for assistance, how to do a bill pay to a customer. Days later, I received the cancellation in the mail. What really gets me mad is that they should had contacted me and give me the option to withdrawn my money that was already in the account (Note: it was my social security check) or since they made the decision to close without talking to me first, they should had did a wire at their own expense to transfer my money to an existing account with another bank that they were aware of that I had it.