PNC Bank

After 9+ years with PNC I have lost my home and lost my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn’t try to fix the situation at the end of the banking day or the following day, when Samuel’s banking transactions didn’t balance out.

Do not use them for any reason, worst bank I have ever dealt with. They messed up my direct deposit and now I have to wait days before I can get any of my money. Deposited a check and after I was told I would have to wait 3 days before I can get to my money.

PNC charge me a $7.50 fee to replace my debit card. I received six text messages as well as email alerts from PNC stating that there were attempts to use my debit card so I went and got my card replaced on the mobile app and I selected the lost/stolen option. Next thing I noticed was the fee. I attempted to contact PNC about the fee and it was impossible to speak to a human being.

Very poor experience and banking practices. This company treats their customers like a word I prefer not to use. They froze our account with no notification so far for 4 days. I have tried repeatedly each day to get some kind of answer as to why our Business Accounts are frozen. No one in the local branch can help us, as they say, you have to wait thirty days to hear from someone. The Branch lady was nice enough to try and contact someone on the phone I guess from another department, which is absurd.

If you have Money and you keep it here...it would be nice to be able to Withdraw or Transfer it when needed. PNC won't let you Wire or Transfer more than $10,000 at a Time. What if you are buying a House and need to wire money at a Specific Time. THIS BANK will cost you MONEY, in changing closing Costs, and Payoffs. It would take you 10 days to Transfer $100,000, that's a lot in additional Costs.

Had been with BBVS bank forever, until they got bought by PNC. Online banking is not that great! So I hadn't used my account for a while. Only found out a few month later, that I was charged a monthly fee for quite a long time. Called CS, and mentioned long time BBVA customer, that seemed to pissed her off. She replied that BBVA is long gone. I asked if she could refund the fees since I never know there is a fee, she said she can't. Then I asked her to close the account for me. She did and then hang up on me. This is not professional.

It is a nightmare dealing with PNC since PNC took over BBVA Compass. The staff has no training in customer service. We are being penalized for keeping our money in their bank. Charging us fees, not even informing us prior to the service. Also, charging for no service. Over-staffed in Prescott Valley branch, and none knows anything and hardly have anything to do. I have personally made several 1-800 phone calls and communicated with the PNC staff. My issues have not been resolved. They push it off from one person to another. No wonder numerous PNC banks are closing down.

Anytime, I choose to walk into a PNC Bank because I need help, it is always extremely challenging. Recently, they went to the system of scheduling appointments to get help. I need a simple document signed, but I have to schedule an appointment to do so. I understand scheduling appointments for things that are going to take a while. To get a document signed only takes two minutes if that. We have switched our account over to another bank simply because of the customer service PNC does not provide.

Deposited a payroll check which was issued by PNC bank. Had no indication it would take 7 days to “clear”. My account said it was deposited and cleared a day after depositing. Available balance didn’t reflect the deposit. Called and messaged customer support. They said “it’s our policy” and were of no help at all. May just switch back to my old bank if this is how PNC operates.

Today I wanted to send some money from my online PNC account to my Wells Fargo checking account. The PNC APP said that I had $150,000 daily withdrawal limit but when I checked further that was a deception. It was $150,000 monthly limit. So I decided to move my whole balance to another bank paying much higher interest and when I tried to do that it was like pulling teeth. It was a 40 minute process that involved mailing forms, checking secure emails, getting secret codes two or three times for verification and this was after I verified myself many times with many different people. So I just decided to say screw it and closed my account. Wow, that only took 10 minutes. I'm glad I got out of PNC. They're a bank that causes much unnecessary cluster of inconvenience just to get my money back but it was so much easier for them to take my money.