PNC Bank Reviews

I needed help locating some specific currency and visited several banks who were not helpful and unresponsive, even when I visited in person. My first call to PNC Rittenhouse produced exceptional results and I was able to take care of the transaction immediately. Thanks to Georgia (exceptional phone presence and quick call-back) and Aubrey, Lead Teller (impressive style and sincere level of customer service). Thanks!

The service provided at the PNC Branch in Stafford, VA is exceptional. I’ve used this branch for the last three years and the service is always great. There is a representative in particular this provides stellar service. Her name is Olive. She is always welcoming, takes the care to answer all of my questions, and ensures I am aware of new services available.

After not visiting my PNC branch since March (Goddard/Telegraph) I stopped there on September 4, 2024. The service is much better and the tellers are very polite. I could see the improvement. The line is still short inside for the teller windows. You can feel the respect from the tellers for your wait time

PNC in Hatboro, PA is one of the best locations with the best customer service. They've helped me achieve everything I've EVER asked. It's never too crowded. I never feel rushed or pushed aside. Thank you PNC!

My experience with PNC Bank honestly started out good for years until a family member who had passed away and left me thirty thousands dollars. The money was an inheritance so I went to deposit the check that had my name, address and my identification that matched what information PNC Bank had. I was racially discriminated by one of the bank teller that was from ** and she had nerves to say she was also a person of color. So ** this is one of the worst banks for people like us to keep our money in. So I stayed on trying to be professional about it but things would get worse for me at PNC Bank. I called the main branch and complained which some of us don't do as the real people of color. So when I did that they really had it out for me. Anyway they ended up closing my account so actually they did me a good damn favor.

This is review is specific to how PNC handles mortgages. My mortgage was initially through another company but was sold to PNC which seems like standard practice the mortgage industry. I have no complaints about the initial mortgage company, but I do have complaints on how PNC is exploiting my unfortunate life event.

I got hooked on their nice interest rate for savings account. It took me days to actually get money out. First they said they could not transfer money out because my account had been inactive. (I pay my mortgage every month from that account.) Then there was a 2 week hold for security reasons. Then it was because my receiving bank (the one I used to transfer to them in the first place) had my birthday wrong and I had to change my recipient bank's records. I closed my account. They said they are no longer responsible once the check gets turned over to the USPS.

PNC in the branch employees are wonderful but it doesn't matter how wonderful a person is if the company they work for doesn't help their clients. I have money both in savings and in a banking account and when I get offers for something and get turned down makes me want to take my money somewhere else. I think I just might.

I would give minus stars if I could. Wow I'm speechless. THE DUMBEST BANK EVER. Holding a business account for many years, by experience this bank has the: LONGEST PHONE WAITS (I have been on the phone now as I'm writing this for the past hour, and still waiting to resolve an issue that should not exist), they locked me out of my Zelle account, I called and was told to go to the branch, I went to the branch, they gave me a phone number to call, back to my office, I call, I am instructed to change my login, pass, and security questions and call back. Again on wait back with customer service, asked again the same security questions, and they are not able to resolve the issue.

Horrible. I am in pain. Have statement. No card. Could barely hear any of the people I spoke to. They had to verify who I was. Said 5 times they would send text. Never sent. Mind you I was trying to pay. Not take money. Horrible card. Can't get anything done. Wasted 15 minutes. Nothing accomplished