
PNC Bank Reviews
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About PNC Bank
Based in Pittsburgh, Pennsylvania, PNC Bank is one of the largest banks in the U.S. It has branch locations scattered throughout 29 states and Washington, D.C. and offers checking and savings accounts, credit cards, loans, mortgages and investment services. Some of PNC Bank's most popular accounts are its Virtual Wallet, which is an all-in-one checking and savings account, and its “S is for Savings” account for kids.
- Branch locations in 29 states and Washington, D.C.
- Variety of account options
- Strong mobile and online banking
- Some bank bonuses and promotions
- Fees on some accounts
- Interest rates may be lower than competitors
- Account options and rates vary by location
PNC Bank Reviews
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Reviewed Jan. 26, 2025
Recently opened a business banking account, I spoke with a representative 1/26 at 5:25pm ET named Patty who was extremely unhelpful. It was by far one of the worse customer service experiences I have had. After being with PNC bank for many years, I am now going to switch all my personal and business accounts to Chase Bank. PNC - hire a better customer service staff.
Reviewed Jan. 26, 2025
Have banked with PNC for nearly 20 years; now I’m preparing to close my account. Constant excessive fees and POOR customer service means if you don’t value me as a client, I’ll take my business elsewhere. INEXCUSABLE.
Reviewed Jan. 25, 2025
I wrote a check 7 thousand dollars to PNC bank in springboro. I wrote the check to my plumber and asked him to take it to Pnc bank that they knew me. Pnc called my house and ask if I wrote the check and I said that I did. I told them I can come down and sign for it if I needed to. I wish the pnc bank told me that they were going to charge him a hundred and forty dollars.
Now, the plumber's trying to charge me a hundred and forty dollars. Two times I went to pnc the borrow ten thousand dollars to rebuild my house. They only gave me two thousand. Asked me to come back the next week and get the rest. I was just looking and pnc bank has ten times number one rating over five star ratings. It's pretty sad when a bank does this to the customers? No wonder big banks are closing. Daryll ** Retired

Reviewed Jan. 16, 2025
My experience with PNC Bank honestly started out good for years until a family member who had passed away and left me thirty thousands dollars. The money was an inheritance so I went to deposit the check that had my name, address and my identification that matched what information PNC Bank had. I was racially discriminated by one of the bank teller that was from ** and she had nerves to say she was also a person of color. So ** this is one of the worst banks for people like us to keep our money in. So I stayed on trying to be professional about it but things would get worse for me at PNC Bank. I called the main branch and complained which some of us don't do as the real people of color. So when I did that they really had it out for me. Anyway they ended up closing my account so actually they did me a good damn favor.
Reviewed Jan. 10, 2025
I got hooked on their nice interest rate for savings account. It took me days to actually get money out. First they said they could not transfer money out because my account had been inactive. (I pay my mortgage every month from that account.) Then there was a 2 week hold for security reasons. Then it was because my receiving bank (the one I used to transfer to them in the first place) had my birthday wrong and I had to change my recipient bank's records. I closed my account. They said they are no longer responsible once the check gets turned over to the USPS.
Reviewed Jan. 3, 2025
PNC in the branch employees are wonderful but it doesn't matter how wonderful a person is if the company they work for doesn't help their clients. I have money both in savings and in a banking account and when I get offers for something and get turned down makes me want to take my money somewhere else. I think I just might.
Reviewed Jan. 2, 2025
I would give minus stars if I could. Wow I'm speechless. THE DUMBEST BANK EVER. Holding a business account for many years, by experience this bank has the: LONGEST PHONE WAITS (I have been on the phone now as I'm writing this for the past hour, and still waiting to resolve an issue that should not exist), they locked me out of my Zelle account, I called and was told to go to the branch, I went to the branch, they gave me a phone number to call, back to my office, I call, I am instructed to change my login, pass, and security questions and call back. Again on wait back with customer service, asked again the same security questions, and they are not able to resolve the issue.
This bank has been wrongly charging our non profit association $50 monthly for Pinnacle Srvc which we never ordered. When asked to remove the charges, they asked me to go back to the branch since they cannot remove it online.... Back to the phone, when they finally got my Zell reinstated on their end my mobile app wouldn't take my updated login and password. Even though I am able to login on my desktop, it is now impossible for me to login on mobile. Online banking instructed me to delete and reinstall.... I did it for many times and tried again, and it wouldn't unlock. Now I can't login on mobile to do any Zelle operation since Zelle is only available on mobile with this stupid Bank.... I'm instructed to go to the branch if I wanted a Zelle done.
Reviewed Dec. 27, 2024
Horrible. I am in pain. Have statement. No card. Could barely hear any of the people I spoke to. They had to verify who I was. Said 5 times they would send text. Never sent. Mind you I was trying to pay. Not take money. Horrible card. Can't get anything done. Wasted 15 minutes. Nothing accomplished
Reviewed Dec. 24, 2024
My wife and I have a joint checking account that I rarely use. This year, we decided to pay our annual property taxes from this account. I wrote the check out, signed it, and delivered it personally to the County office. Several weeks later, we noticed that the check had not cleared, then we received a notice that the check was returned by PNC. The County was now requiring a Cashier's Check along with a $30.00 return fee. We made a visit to a local branch to investigate what caused this. The branch assistant handled everything well and explained that it was due to a "signature match", specifically that my signature did not match up with the signature that was on file. He showed both to me and while it wasn't a perfect match, the signature on file was from many years ago, and from the previous Bank (BBVA) that PNC bought out.
No one with PNC, ever attempted to contact us, to verify whether the check was written by either my wife, or me. It was just sent back as non-payable. This bank officer showed sincere understanding and agreed that PNC should have contacted us. I then asked him if the Bank would compensate us for the $30.00 fee. He explained that he would make an inquiry, and contact his "Regional" and/or the "Branch Manager" and that he would call us once a decision was made. Later that afternoon, he called and explained that the decision was that PNC would not be responsible for reimbursing us. This incident has left us with negative feelings about this Company.
Reviewed Dec. 23, 2024
I have been a trusted member for PNC for over 4 years now and Walmart decided to steal money off me before the holidays without me purchasing it. I asked PNC to help me out. They gave me a runaround for over the weekend and then decided to tell me I have to wait 10 days to receive my refund for a purchase that I didn't purchase so I asked PNC to help me out if you can give me some money for the holidays so I can get through for the holidays for the children. In other words they told me no. Now me and my children cannot have Christmas with the family. It's not like I don't get money for my paychecks to go to my account and they see that I get a paycheck every week and they still declined me for having a Christmas with my family. I'm very disappointed with this bank. I think I'm going to another one.
Reviewed Dec. 20, 2024
I have been a good customer with PNC since February 1997. Even though every branch close to me closed up, I remained a customer. 3 branches closed. Two of them became worthless "financial centers" before they closed. Financial centers do not have tellers or cash, they do loans and have ATMs. I never bounced a check or had nonsufficient funds in all those years. In the last few years, I was involved with business, and had more transactions is the only change in all those almost 28 years.
This year I got a letter saying they were dumping me as a customer and I had a couple weeks until November 11th to get a new bank--no reason was given. I asked the tellers in the bank who said there was no problem and wanted me to stay (I have dealt with some of the tellers for years) I called corportate who said they did not have to give me a reason for dumping me as a customer. My credit score was 834, My house and vehicles are paid off, and I was not a bad customer. After over 28 years, it is deplorable to be treated in such an insulting manner.
Reviewed Dec. 20, 2024
I have been receiving emails from PNC whom we have a car loan through, saying that I have late payments and that they "may" be reporting late payments to credit agencies and that the late payment may be a cause to raise my rate. My payments are automatic, set up by the dealership when I purchased the car. They took an automatic payment 9 days ago. When I called they said I was not enrolled in the automatic payment but, had a history of my automatic payments. Don't do business with them.
Reviewed Dec. 18, 2024
As I always begin, I've been with this bank forever! Over 30 years. First, I'd like to begin with their automated phone service drives me up a wall. I know (underlined) I am one of their worst customers to deal with, and that is because of everything I always have to deal with with them. I admit it. I can't simply call and get straight answers from them. It's really about time I do a review on them. I'll just elaborate on my last transaction with them. I have a credit card with them that I'm intending to pay off. So I go to a teller with cash, let me repeat cash!
I have an upcoming payment in 4 calendar days. I forget to use the magic words (I recently found out about) and say I want immediate funds. It's cash afterall! 3 business days and so many phone calls and it's still not posted or even in pending status. All I have is a small receipt saying it should have posted to my account yesterday and it's still not there! Multiple times going to the bank, getting frustrated and they look at you and even say it's your fault because you paid with cash! The gall of this bank! It's no wonder on this site: Consumer Affairs that the lowest rating is an unfathomable 94% one star ratings! That's all I'm going to say of PNC Bank. There are no sufficient words to describe my disdain of this banking institution.
Reviewed Dec. 14, 2024
Today my sister Zelles me money for my daughter birthday per usual. This time it said I got it but was not in my account. I got an email saying it should be available in a few mins. As I was explaining to the supervisor Bre. She was laughing in my face when I was about in tears cause this is the money to pay for my daughter party. She made up a whole different story then when I said I wanna complain she hung up in my face. Now currently on hold. Been another 20 mins already.
Reviewed Dec. 11, 2024
TRASH, GARBAGE, DISGUSTINGLY BAD COMPANY FOR ITS SIZE. My mortgage was unfortunately transferred to PNC a year or 2 ago, without my consent, out of my control, cannot be undone without refinancing supposedly. I originally had Amerifirst Bank, everything was great, customer service spoke fluent English, a modern and intelligent website, everything was great. Now I am plagued by PNC, I'm charged for duplicate insurances that I already have on my property, their website is primitive and never updated past some time around 1980, customer service speaks broken English answering phones from deep in Brazil or something. Horrible and disgusting that a company in control of so much money is so low quality by choice. Welcome to America, welcome to the PNC dumpster.
Reviewed Dec. 10, 2024
Customer service associates are not knowledgeable. Not able to resolve issues, and not helpful to consumers. I’ve wasted countless hours trying to get my account fixed, with no resolution. Too many lies with fees and always being given a runaround when trying to seek help.
Reviewed Dec. 9, 2024
This was my bank over 35 years. I never thought I would go anywhere else but that changed a little while ago. I had cashed a business check for merchandise I was selling. The money went into my account 2 days later. After a few days the person changed their mind and wanted a refund. I called PNC to make sure that the money in my account was safe and was told yes. This was supposedly on a recorded line of which PNC said they have no records of. Meanwhile I have the calls on my phone list yet. Anyway after almost one month PNC put a hold on the check amount and said the check was fraudulent. Eventually they removed that total leaving me with less money. After complaining about the fact I was told the money was safe they still did nothing. I am closing all my accounts plus my investments and going elsewhere. Be careful where you bank.
Reviewed Dec. 8, 2024
The customer service is terrible. For simplest issues I had to call several times to resolve the problem. And whenever the person can’t resolve the issue they hung up on me. Two out of three times I called customer service they hung up on me and my request was relatively easy. The mailing address on my bank statement wasn’t similar to the one I had on my account and asked that to be resolved and after waiting for long time on hold, they hung up on me. They can respectfully say they can’t do that. No need to be disrespectful. Worst bank ever! I regret opening an account in PNC.
Reviewed Dec. 6, 2024
They use outsourced customer phone service. People can barely speak English and are incompetent. They’ll use 5 methods of identifying who you are which takes like five minutes. Then they’ll struggle to answer an easy question or transfer you and conveniently somehow hang up. If you call their customer service be prepared for a lengthy wait. You’ll keep getting put on hold until you hang up.
Reviewed Dec. 1, 2024
So this all started at the end of October. My debit card was fraudulently charged. So I had to do the report and close the card and get a new one. I said I would go to a branch. It's faster. On 10/28/24 I went into the gratiot road branch to ask for a new debit card. Well not only did they close both saginaw branches on Saturdays, they took away the replace debit card on site. So I ordered a new one. They said 7-10 business days. 4 phone calls later and 1 month I still do not have my card. I refuse nor should I have to drive to Bay City for the 2 services. The last call the rep stated "they fixed the issue, and it should come now". This was 11/29/24. Bad bad bad service. They have basically screwed the saginaw area out of some of the key features we signed up for.
Reviewed Dec. 1, 2024
I wanted to make my experience public and let it be known that I have been a victim of credit card fraud with PNC and PNC doing absolutely nothing to take responsibility for this lapse in security. I have been a dedicated PNC customer since 1972 with mortgages, business loans, business accounts and many others for more than 50 years,
When I received my October statement, I immediately spotted three charges that I did not make. The three charges were all made October 11, 2024 in the state of Washington, with a total cost of approximately $40. I immediately called the PNC fraud department to let them know that I did not make these charges. I was told that my credit card was used to make these purchases and I would still be held responsible for these charges. I then called a PNC branch manager where I live in Scottsdale, Arizona. I was told that the incident would be referred back to the agent in the Philippines. I let the manager know that nobody has ever had possession of my card.
In all the years I've done business with PNC, I was never once late on one payment and have never had a single issue. I was shocked to find out that I am still being held responsible to pay for these charges that I did not make. I have no faith in PNC at this point. Will my card be used once again with fraudulent activity? The worst part about this experience is that PNC accused me of lying and that I would still be held responsible for these fraudulent charges, I will be posting my experience on every website and social media site I can find, to warn others of this terrible experience **
Reviewed Nov. 26, 2024
I owned a house in Florida until a year ago. While I owned it the mortgage was sold to PNC and operated normally. However when I sold it there was money in the escrow account. I have been working for months to have PNC return my nearly $1000 escrow. It has been complicated because of my husband's death on our jointly owned house. But this is no excuse for the runaround, stupid mistakes and ignorant service.
Reviewed Nov. 25, 2024
Talked to someone today, I got scammed by Justanswer.com an online appraisal site. I was trying to find out more about a vintage fishing rod and knew more about it than the appraiser. It’s all over Reddit about how they’ve been scammed by the same site. I talked to someone in the fraud department because PNC sent me an alert. The lady who I was talking to said Just answer isn’t a scam site etc. I wasn’t talking much at all and at one point she something along the lines of, "Be quiet and let me talk." I don’t know why she couldn’t do her job or explain to do things properly, must be a sympathy hire, story of her life probably, no offense but what an idiot.
Reviewed Nov. 22, 2024
I closed my credit card for operational problems that I can no longer remember. I ran into a problem with my line of credit account. Different people gave me different information. I was told things were fixed but they weren’t. I was repeatedly transferred from one department to another. I became confused and frustrated. Can no longer remember the sequence of events. Finally just closed the account. I worked in bank systems and operation. Their systems aren’t good, the customer service people aren’t well trained, their customer communications are poor. They have good loan interest rates.
Reviewed Nov. 21, 2024
I have never in my 40+ years of banking had a problem giving a bank my money to pay on an auto loan. They may have given me a better rate than my credit union, but 4 months later going back and forth setting up wrong payment dates and amounts, that have yet to be removed from my account isn't worth it. When I went into the PNC Bank branch to get help with the form, all I got was, "I don't know." Find another bank because they ain't worth CRAP. If I could give them negative stars, I would!
Reviewed Nov. 21, 2024
Have been trying to wire transfer funds from PNC to an investment account for my 95 year old mother. I am her POA. This has been in the works for over a week and still no transfer!!! The customer service is terrible! This is the worst experience I have ever had with any bank!
Reviewed Nov. 21, 2024
If I could give a zero is would. I have had nothing but problems with this bank. I requested them to close the account several times and didn't. Then told me I owe a balance for an account I never used. So how can I owe anything?
Reviewed Nov. 21, 2024
It the worst bank. They return my check for no reason whatsoever. My boss told that they should have never returned your check. The worst bank ever. Not to mention you have to travel far to find live teller. W.
Reviewed Nov. 21, 2024
I live out west, my father passed away and had a loan with PNC. I went to the closest branch Frankenmuth MI, every person working there was definitely bothered that we requested help. I explained my situation and said I would be there only a temporary amount of time and got nothing from our visit. And I have had problems ever since calling the customer assistance number is only good for wasting time. I really can not put into words how bad this banking group is. I would go to anybody anywhere but them for sure for sure.
Reviewed Nov. 16, 2024
If it was possible to write a review with negative stars, I would. I opened a business account for my law firm and an IOLTA account which is a specialized escrow account where the interest goes to Legal Services Corporation. PNC closed my escrow account with no notice because it had no activity for a year. I am required to have an IOLTA account by law and it cannot be closed for no activity and notice has to go to me, Legal Services Corporation and the Bar. When I went to deposit a client settlement check, I discovered PNC had closed my IOLTA account and its employees offered to let me deposit my client’s money into my operating account which is an ethics violation. PNC wasted 3 hours of my time and told me I should just open a new IOLTA account.
Reviewed Nov. 15, 2024
Money keep disappearing from the bank and neither the tellers or the customer service representatives know what is happening. Always giving bogus excuses/reasons with no answer at all. Won’t recommend.
Reviewed Nov. 15, 2024
Today was the 3rd time that I've had very poor customer service at one of our local branches. The first was when my daughter and I needed to have medallions put on some documents after my mom's death. The new "manager" came in to help and managed to totally confuse all the paperwork. Thankfully, the original representative that we had been working with was able to straighten it out.
I was in the branch again last week to rollover 2 CD's and add money to them. The representative told me that she couldn't help me until the due date. Never offered to flag my account so that she could do it on the day that they came up for renewal even though I had the signed paperwork with me. Told me I'd have to come back. I made an appointment with another representative and asked for a morning appointment. Nope, she was booked up. I asked if another representative had anything available since there are at least 2 other representatives in the branch. She didn't even check, just suggested that I come in the afternoon. I agreed to 1:00. I arrived on time and she wasn't in the bank.
I waited until 1:12 then asked if someone else could help me. They told me someone would be with me soon. The representative that I had the appointment with walked into the bank at 1:15 and then quickly ran off saying that she'd be right back. When we finally sat down, I told her that we had to do this quickly because I was now going to be running late. She said "Oh, you were late?" I told her that SHE was late. Oh boy. I told her that we had 4 CD's that had come due. We were letting 2 of them simply rollover but we wanted to roll over the remaining 2 and add money to them.
She closed out the 2 that we wanted to add to, put the money into our Money Market account without even asking me, and then said she was drafting 2 new CD's and I would be the only one on them and my husband would have to be the beneficiary. All of our CD's are in both names and that's what we wanted. She said it was too late because she had closed those 2 out. What? She then said she would put the money into the 2 remaining CD's that are in both names. She had to call and get instructions on how to do that which took another 10 minutes. Bottom line is that when she was done, we had the amount that we wanted in 2 CD's and too much left in our Money Market account. We accomplished nothing! Ridiculous! This should have been a 10-minute transaction at most. We're pulling our money out and going to another bank.

Reviewed Nov. 13, 2024
Terrible experience at PNC bank branch, 230 E W.T. Harris Blvd in Charlotte, NC as a former customer who has been scammed of $900,000 from PNC Bank. Please close this bank immediately due to fraudulent activities! Customers BEWARE!
Reviewed Nov. 13, 2024
Called twice in a day and didn't resolve my overdraft fee issue, first representative told me they were going to refund me the 3 fees I had and the manager approved it, and told me I was gonna get it before 5 pm. Nothing was done, fees was still there...called 3 hours later and talked to another rude represetative. This one told me they can't do nothing about it. I told him I wanted to speak to a manager and he said to keep phone on hold...so he made me wait until 9 pm and then pretended he didn't hear me and hang up the phone. Crazy

Reviewed Nov. 11, 2024
Over a year ago I brought the POA for my mother for her accounts at PNC. The CSR only reflected this on my mother’s checking and money market account and not her credit card. All her statements were coming to my house including the credit card. Now she has passed and there is about $175.00 in rewards and not even a check to her estate can be given for this reward. Very disappointed!!!!
Reviewed Oct. 31, 2024
DONE WITH PNC! -- Use it for high yield interest ... That's good..
Reviewed Oct. 30, 2024
I’ve been a customer with PNC for several years. I fell on hard times earlier this year and received a waiver for my first late fee in May. I recently paid off my credit cards and since I was a few days late PNC charged another $27 which was only amount on credit card and would not waive. I will be closing all of my banking accounts and my 2 credit cards on this Friday.
Reviewed Oct. 29, 2024
PNC bought BBVA. I had been with them 30 years. $5 million per year business. This is the world's worst customer service. I'm pulling all my accounts from them in the morning. I run $500,000 a month through my accounts. Never use this Bank.
Reviewed Oct. 26, 2024
This bank is horrible!!! I accidentally cash apped money into my PNC account accidentally. I called to have them reverse it because my account was on hold, they told me I had to go to a branch or talk to someone to take the hold off. I live 2 hours away from a branch. I work Mon-Fri. I tried to call and get the hold taken off and they wouldn’t do it either.
Reviewed Oct. 23, 2024
After 10 years of using PNC Bank they are treating me like a convict. Recently had identity theft and working to get false info removed from credit report. I paid off my house and my car and have the highest paying job in my life this far right now. Pnc ran a spontaneous credit check and decided to freeze my accounts. Never once late for a payment on ANYTHING MY ENTIRE LIFE. I’ve gone without food to pay my bills! Pnc never even contacted me to ask what was showing on my credit report. Well joke is on them now. Moving all my excellent standing accounts to another financial institute! After 10 years and never late on payments couldn’t even contact me. Shame. Poor business practices. Takes the human out of it.
Reviewed Oct. 16, 2024
I am a long time customer of PNC bank, and overall, I have been happy until I was offered a PNC a 15 months interest free credit card, which I accepted after the manager's sales pitch. But what can go wrong? It's interest free for 15 months, right? I called them after a month or so to make sure which month will my interest free offer would expire, and so I was told. Well, it happened that soon after, I had a big unhappy expense, and I was relieved that by luck I had this 15 month free interest PNC credit card. When I got my second bill, I noticed I had been charged a pretty hefty interest fee. When I reached the credit card people (I also went to the bank,) they changed their tune: They said the interest 15 month free was only for credit card transfers. Really? Not what the sales manager told me in order to accept their credit card. The bank salesman lied to me. Don't trust them!

Reviewed Oct. 16, 2024
PNC practices systematic fraud and negligence with business accounts by holding deposited checks for over a week without explanation or justification. They violate SEC laws routinely and essentially engage in theft at the felony level.
Reviewed Oct. 15, 2024
I hadn't had any problems with PNC then my area was hit with two hurricanes back to back leaving me without a job. I contacted PNC to see if they could push 1 or 2 mortgage payments to the back of the loan and the only help they could provide was skip 3 payments and pay all of it back in full on the fourth month. What kind of help is that!!
Reviewed Oct. 11, 2024
By far worse banking experience. Transferred 5 times and put on hold for 40 minutes at the end till 5 (closing). Just called wondering why my HELOC interest rate increased when the feds dropped the interest rate .5%. They said it was based on the Wall Street journal interest rate? I asked for other products to switch to and they just kept transferring me. Don't bank here if you have other options.

Reviewed Oct. 9, 2024
PNC bank was taking advantage of my elderly father by automatically renewing a CD at a ridiculously low rates. I was listed jointly on his checking account, but it is unclear whether I was actually listed on his other accounts, or his safe deposit box, which he had given me a key for. After he passed, they would not allow me to cancel his safe deposit box and renewed the rent for another year by drafting funds from his account. Of all the accounts he had in various places the accounts at this bank have been by far the most difficult to close out and obtain our funds. Every time I provide something they ask for something else no other financial institution requested. I will note the individual person I have been dealing lately is very pleasant, but hamstrung by their policies, which appear to be designed just to keep the funds as long as possible.
Reviewed Oct. 9, 2024
When I first switched over to PNC from Bank of America I really liked this bank. A few months of having it, the website is always down and today I went onto the app to unlock my card and I was having some trouble. I called the 24/7 service and the lady stated that they close the system at a certain time everyday. So now I have no way home because my card is locked and I can’t transfer any money to my other account. I have never had anything like this happen to me before and I am highly disappointed and upset. You guys should have sent out a memo stating that the app will be getting worked on every night from the hours…. I will be taking all my money out this account tomorrow and switching my direct deposit back to Bank Of America. This is unacceptable!
Reviewed Oct. 8, 2024
JUST HORRIBLE! You need to run. Lender lied to us to hook us and then quoted .7 higher interest rate than what was in writing. I will never recommend them and will spread the word to STAY AWAY from PNC. No transparency. Kept us on the the hook for 3 months to close on a loan. The ball was dropped MULTIPLE times and they didn't own one mistake they made. They wouldn't stand by the rate they put in writing to us. We backed out of the loan because of the dishonesty and the bank not willing to stand by their word. STAY AWAY!!!!
Reviewed Oct. 3, 2024
Updated on 12/31/2024: Clueless people for the IRA department here, repeat over & over the same sentence because they do not know what they are doing. Taking care of my sister's IRA account since March, takes them weeks to mail out paperwork, fill it out, they say it was done incorrectly (mind you, nobody called me about it, I had to call them). Send new paperwork, I get that and I call them so I can fill it out with them on the phone. Lady gets mad because I repeat what they want me to put down ( I did this because I ended up filling it out the same as the first paperwork), I wait again. I call again, they are waiting for my Attorney to send something in, pretty hard to do since you didn’t mail them anything!
Long story short…haha! I get the check in December and now I cannot cash or deposit it, why? Because it was made out to the estate of…. We did not make an estate bank account because she did not have anything to make one for! And I have paperwork from the courts saying that I am the beneficiary and commissioner of her accounts and we are allowed to bypass the estate which I emailed and mailed to them. I also have a letter from PNC stating I’m the beneficiary and commissioner of her accounts. They are now saying there is no beneficiary because it is to the estate of. These people are clueless! Do not bank with them EVER! So I have a check I cannot cash or deposit because it was made out incorrectly and I now have to get legal people involved again.
Original Review: I don't even bank with PNC but after trying to deal with my sister's IRA account a year and 1/2 after she passed away has been ridiculous! In March completed my side of the paperwork after asking for the paperwork from PNC over and over and over, I then kept checking for updates, PNC finally told me in June that they had not received Attorney's part. In August, PNC states they still have no paperwork (Attorney sent me a copy showing they sent this out weeks before). Finally have someone at PNC on Sept 6th tell me all is fine and I should have the "check" in 7 to 10 business days. It is now Oct. 3rd and I called again, told, "You don't have a PNC account so you need to refill out the paperwork stating you want a check and redo the tax form." ALSO keep in mind that they have NEVER reached out to me on anything that I need to send or add, I am the only one who calls PNC. POOR BUSINESS!!!! I'll probably be dead before this is completed!
Reviewed Oct. 2, 2024
This is about PNCs Assumptions program. Recently divorced. As per divorce decree I was to remove ex wife's name off of (2) mortgages that PNC holds. Wife got my name removed from hers (Freedom Bank) in 2 weeks time. I was made to re file application for both mortgages. Started process in March of 24. They 1st lost my data. Never told me. Then they put me through the loan application 2x. While dealing with (2) different agents to collect data, I suggested they "share" my info as I was asked to upload data for each loan to the same bank. One agent was switched out twice, and the only agent that gave a crap about her job had to ask me to upload documents again as old agent quit and left my file locked. Leaving no access. Another time I was hopeful as a man called and said "I'm the fixer. They call me in to fix these situations." I was on phone for about an hour explaining everything here. "I call you back tomorrow". Never called back.
I just received (2) notices (Oct '24) that says I was rejected for loan(s). Now I've had these loans since 2016. Paid on time every month. Never missed a payment. My income is basically the same with the only difference that I now own a home without my ex. My ex never worked and was only on mortgage in interest of fairness. (Not dissing her. Just the truth.)
I could have refied these loans in a quicker manner. The kicker is I've reached out by email to PNC 4x to speak to a manager about this situation. There is no direct number. They claim in 7-10 days you will get a call. They cannot tell you the prefix of the number. (So I know to answer it.) It's day 14 from original ask. These folks are mismanaged from the get go. Very unhappy with them. Would highly recommend any prospective client go elsewhere.
Reviewed Oct. 1, 2024
Who does business like this?? A customer for over 14 years (the branch has changed names over the years), never insufficient funds and automatic deposits for husband and wife. Out of nowhere, receive notice from PNC that they will be closing the account in 30 days. No reason, said they don’t have to give a reason. Contacted corporate who basically said banking is a privilege that can be revoked at any time for any reason! WHAT? The reason is obvious. A life insurance policy was purchased years ago, through the bank. This year, husband turned 70 so guess what? Life expectancy for a man is 71! BEWARE OF THIS BANK!!
Reviewed Sept. 30, 2024
On September 25, 2024, PNC Bank sent a message to approx. five million customers warning of a cyber attack. The bank reported that its websites were experiencing high traffic consistent with computer attacks, and some users were blocked from the site. PNC Bank was hacked into by criminals. My question is when is PNC Bank going to be held accountable for cyber attacks? PNC Bank's Security Dept. is a travesty! This is people's money that is being stolen! PNC Bank has denied any wrongdoing with the fraudulent activity!
Reviewed Sept. 28, 2024
I have $1,800 tied up in disputes with PNC. The first one, $998 double payment to Capital One. A payment was already scheduled but due to Capital One sending me a text saying I don’t have a payment scheduled and in risk of being late I just called and made a payment. Both payments were taken out. PNC’s answer is a 10 business day dispute. 2 weeks later I visit the local PNC atm, withdrawing $780. The machine whirls and sounds as if it’s getting the money prepared then the screen says “Transaction Cancelled”. I attempted to retry and it says I exceeded the withdrawal limit for the day as if I’ve received my money. I go in to talk to the teller, she says the only course is to file yet another dispute. Again another 10 day dispute “investigation”. They ended up calling the Police on me due to me saying I need my money, wasn’t leaving until I had it. I was advised they have been having issues with both ATMs.
My issue with PNC is their lack of urgency when it comes to people's money. I shouldn’t take 2 weeks to investigate 2 cut and dry transactions. Then they tell me once the investigation is complete they’ll send a letter of their findings….again lack of urgency when it comes to their customers finances. This is THE last straw and once my disputes have been returned I’m finding another bank cause this could’ve been a life or death situation and this dispute process is too long and drawn out. I’ll make sure to tell the many people that I know NOT to do business here.

Reviewed Sept. 24, 2024
Don't use this company no matter what you do for your mortgage. We had no choice because ours was sold and I have been on the phone every month if not every other week since they took it over end of last year.

Reviewed Sept. 24, 2024
If I could give this bank 0 stars I would. They charge you overdraft fees the following day and they do not budge on reimbursements. My husband died and I missed work a lot, my checks were small and they still ate up all my money in fees. I explained my husband just passed to please reimburse me me 2 fees to make it till next pay day and so I can make it to work. They did not care and said no. I took my business elsewhere after being loyal to PNC since it was BBVA at 1st. It really went downhill since they bought BBVA. My advise take your money elsewhere because this bank will take it!!!
Reviewed Sept. 24, 2024
My father had a checking account at PNC, but due to his dementia, he could no longer manage his finances, so I was added to his account. Despite this, when fraudulent activity appeared on his account, PNC refused to let me take any action. Meanwhile, they allowed one of his caretakers to withdraw thousands of dollars without question, but blocked me whenever I tried to make inquiries. This happened at the Talladega, AL branch, where I had to deal with an extremely unhelpful employee named Tammy **. She treated me as if I were trying to steal from my father, yet allowed someone else, with no family ties, to drain his account. When overdraft fees started accumulating, PNC just kept adding more and more charges, leaving my father with nothing, and preventing me from resolving the issue. This bank’s behavior was appalling.
Reviewed Sept. 16, 2024
Very frustrating that the branches now have a greeter who does nothing but greet. They need to remove the greeter and open another teller window. I don’t like waiting twenty minutes for a teller while the greeter watches me wait in line. Ridiculous.
Reviewed Sept. 14, 2024
Banks to us are supposed to be your partner in running your life and business. While we can't complain about our checking accounts, but I'd like to put our experiences with PNC out there. We have our business checking account with them and they invited us to apply for their merchant account, ok, sounds good. DENIED. Well, why don't you apply for our business and personal credit card, DENIED. Today, stupid me, accepted PNC's invite to refinance our car, and took the time filling out the application, guess what, yep, DENIED. Ok, I get it. PNC is too ** and there are other banks and credit unions out there.
Reviewed Sept. 13, 2024
Not your best choice, please look at other banks as well. People in the branches are always nice, but they can’t control the way corporate treats you. Look at the regional banks in your area, they really take care of you better than the “big” banks like PNC.
Reviewed Sept. 5, 2024
When it was National City Bank many years ago, they were friendly, cared and customer-oriented bank. NOW all are gone down the hill and the most ridiculous bank ever. NEVER will do business again and not recommended to anyone to do anything with them. They don't care who you are but they care how much money you have. As far as phone customer service!!! OH MY GOD! God forbid to deal with this bank ever again. I forgive them not only 5 times but maybe 10. But enough is enough. Do not bank with them. Just read all reviews and see what kind of people they are!!
Reviewed Sept. 4, 2024
Years ago I worked for PNC. They were a great bank then. They have steadily gone down hill in the past 2 decades, getting greedier, their computer systems getting increasingly inefficient. I went in to open a checking and savings with them. They INSISTED that I had to have a government ID OR passport (born and raised here, never been out of the country) IN ADDITION to my driver's license which IS also a government ID in my home state, OR that I had to show them ANOTHER DEBIT CARD from ANOTHER bank account for ID. (Since when does anyone ask to look at your debit card except a merchant??!! Even THEY only tell you to run it through the slot on the point of sale machine!!! AND SINCE WHEN IS IT ROUTINE TO ASK FOR A PASSPORT??!!) Totally shady behavior.
Then told me since I only had my driver's license (mind you I had my birth certificate and ss card AND information to verify that I did receive the check which was from the U. S. DEPT. OF THE TREASURY- told me no, that was not good enough) I should have walked right out to a bank next door ( yes there was one RIGHT next door in this shopping center). This woman and PNC's antediluvian computer system TORTURED me for 2 hours (couldn't do a picture of my check to even sign up through the mobile app which she said she'd try to do since I only had my driver's license). System told her it could not set up a checking account for me. Sent an email to that effect to my email also before I even got back home!! This is after she first told me maybe it would take 2 DAYS for the mobile app to set up an account for me even though she tried both ways (mobile and in person) in her office!! They are shifty and they are LIARS.
Went to M&T bank about 3 business days later, got a checking, savings, choice of design on my debit card, got a debit card for the savings, got checks ordered right away, got receipts for both accounts (I wanted to split the deposit between both and they let me do that asap). ALL WITHIN ONE HOUR!!!! DONE!!! Not sure how much pot smoking is going on at PNC, but they need to get on the stick, for REAL.
Reviewed Sept. 3, 2024
I got an auto loan through a dealership with PNC bank. An email was sent to me telling me to create an account and it didn't work. After contacting 6 reps & 45 min a phone call, they either hang up or quit responding to the chat. Terrible customer service.
Reviewed Sept. 3, 2024
I have been banking with BBVA since 2014. I made a business account as I'm a sole proprietor when I took over my family business in 2021. Everything seemed okay until it was time to expand and ask for a loan. I have now asked for 3 loans. Two loans last year to finance my vehicles and 1 personal loan recently. All 3 have been denied. The branches do not have personal loan specialists to approve like credit unions, but nonetheless. I deposit well over $12,000 a month. I have the funds every time to prove it. Yet, they're quickly basing my inquiry on solely my credit score. It may not be perfect, but I have the funds to make the payments.
I truly feel PNC is being biased. I'm currently looking into other banks around my city to hopefully treat me with better care and value. The PNC website is clearly false advertising about loans. There is no help approval. Perhaps they only approve the ** with a lower credit score. Idk. I feel devalued as a client having years with PNC. I hope this reaches any and everyone who is interested in PNC. ** or not.
Reviewed Sept. 3, 2024
PNC locked me out of my account with any heads up. It was on a Friday evening and my card declined at several gas stations despite having money in the account. I was given zero warning prior. I ended up on the phone with a rep and he made it extremely clear that my issues were draining on him. After waking from his slumber, and 20 minutes on the phone, he told me that I was locked out and that he was not able to help at all. I gave it an hour and called back hoping for someone who may actually care just an iota. I got the same apathetic rep and was told that I was locked out until I could physically make it to a branch. It was Saturday in a three-day holiday weekend and I was locked out of my account until Tuesday at the earliest. I ended up losing my cool and hanging up on him, something that hasn't happened to me in decades, literally.
We'll be switching banks soon. We don't have a ton of money, so I'm sure they won't notice, but there is a company account that will coming with us, so maybe that leave a scratch. If you're reading this, trust me... go with another bank. I've been a member of three banks since the late 90's... PNC has always been the one with the most issues. From shady transactions (deposits showing up late) and high fees to their lack of customer service. If you're looking for advice, I say find a different bank. It's all I can do to alleviate some of the frustration that's built up over this weekend, as I had to change my plans and work schedule to accommodate PNC's unexplained and unannounced actions. The more I sit here and think about this situation, the more livid I get, and there's no way to work through it other than passing along my experience.
Reviewed Aug. 30, 2024
If they have a zero star, I would select. Bad customer service, didn't listen to the customer at all. I called for my monthly mortgage payment which is return back while I set up auto pay monthly. But this month, the customer service said they took out the money (auto pay set up) from closed bank account which I don't have that account on my online account anymore. Don't get it why the system pulled out the money from the closed bank account. I tried to explain but the customer service is didn't listen and ignoring my point. Talked down customer. Suck customer service. Try a avoid talk to them.
Reviewed Aug. 25, 2024
Late fees 3 times in 8 months on my points Visa. I pay early every month. The most recent fee is not being refunded after I called. They say because I'm not using the mobile app. It takes longer to process my payments. Isn't it something how it only takes minutes for the late fee to process but days for a payment to process. I will be filing a complaint with the FTC.
Reviewed Aug. 23, 2024
If your bank overdrafts they won’t even give you 12 hours to put money on the bank but they will straight up charge you 36$. At least they should send you a message that your bank overdraft to let you know. I’m definitely going to look for another bank and close my bank account with them
Reviewed Aug. 15, 2024
My daughter and I were victims of Bait & Switch by PNC Bank! They quoted a loan rate/points/term and then confirmed a 'Lock' on the rate. They received all document and after 11 days the loan went to underwriting. The underwriting department said the PNC Loan Officer Frank ** set up the loan incorrectly and now in order to close on time they needed to raise the rate, change the points from 0.25 to 2.5 and now they want us to put another 5% down. We had agreed to putting down 20% not 25%, and changing the point was ''Bait & Switch''. This all happen when we were in the inspection process and it cost us $1800 because we told the Seller we were changing lenders and put us in a bad situation. PNC Bank is horrible! STAY AWAY!!!
Reviewed Aug. 13, 2024
PNC bank stole our rent money. We had made money orders to pay our rent. We turned them into the complex office and they informed us that they do not accept money orders. So we went to the bank (PNC Bank in Walnut Creek CA) to see if we can deposit the money orders in exchange for a cashier's check. Absolutely worst decision we could've ever made.... the clerk took our money orders and filed them into a fraud case! We had our identification, we had receipts, we had everything to prove that we bought them... but they took our money orders against our will and then when we spoke to the manager, she claimed it's not their fault.... like hellloooo, you guys took our money orders and filled them for fraud!
Now, we're out of our entire rent check and they just laughed it off like it wasn't a big deal.... if you value your time and your money. You will stay far away from pnc bank. They will try to get you arrested for simply wanting to use their services to pay bills. I wish I could give a zero star rating. Absolute joke of a bank. They 1000000% don't trust their customers and will do you no good in any aspect of banking. Date of experience: August 12, 2024.
Reviewed Aug. 10, 2024
My card was locked with PNC bank 08/10/2024 and I couldn’t unlock it. Customer service told me that PNC shut down between 12a-3am. They do NOT give ANY notice of it. I have to sit on the side of the road til after 3 am when my card is accessible again! It’s ridiculous!

Reviewed Aug. 9, 2024
I cannot wait to take all of my money out of PNC except for my secure credit card. My account was compromised by three fraudulent transactions that caused me to eliminate two ATM cards and replace them. I have negative 55 in my account. I am starving because I have no money except a few dollars left on my secure credit card which I have been forced to use because of PNC's incompetence. I was just told on the phone that my dispute may take 60 days for resolution. This is not my first merry-go-round with PNC incompetence. My secured credit card was lost in the mail; the bank did not receive it for more than a month. A complete waste of time, I will never recommend this bank to anyone. EVER.
Reviewed Aug. 9, 2024
This is a terrible bank with no interest in customer service and only an interest in making more money for themselves. We had opened an account because they are very convenient (within walking distance from our home and drive by it on our way home and on the way to the supermarket), they are easy to use online, and there are enough ATMs that there is always access. I was sick and missed a credit card payment because I fell asleep when I meant to pay the balance and woke up 20 minutes after the midnight deadline and paid the bill. They were nice when I asked for them to waive the late fee and reversed that. The late payment triggered an interest charge for the balance for the month that should have bred reversed also. 6 months and seven requests later, the interest charge was finally reversed.
My fourth complaint was 4 months after the late fee was reversed and they claimed it was too late as they can only correct items within 90 days of the initial event. Of course, the initial request and my first two follow-up calls that they failed to respond to with a correction were within 90 days. We foolishly opened a business account there and it took 2 hours to open the account and the account was named incorrectly. That was caught while we were opening the account it the debit card we received the next week had the incorrect account name that had supposedly been eliminated. They then requested that we come in again and sign the forms for the correct name (which we had done twice in the ridiculously long initial two-hour account opening).
We tried to use their online system to set up an automatic credit card payment to avoid another late fee. In June, that did not work and we incurred another late fee. We went in to the office and we told immediately that the online automatic payment system did not work and we needed to fill out a written physical request there in the office to set it up.
We then requested that they waive the late fee because it was their online system that resulted in the payment failure. The system is flawed and they knew it but failed to correct it to take advantage of the resulting late fees. They denied the request to reverse the late fee after 6 weeks and multiple promises to return our calls and give us a decision by the next week. The fees that were involved were all minimal but they stuck to their guns to deny any help or consideration to demonstrate that they have the worst customer service of any bank on the planet.
Reviewed Aug. 5, 2024
Horrible customer service! Refused to deposit my check into my account because my husband's name was on it. When I called they told me to wait for the check to come. After 2 weeks I called and after being put on hold for an hour and being refused a supervisor I was then told that dept was closed. They called be a day later and told me the photocopied check was actually real and I needed to bring it into a branch again! They owe me 5% interest for a month now on $3500 and are refusing to give it to me. I deposited the check into a different bank with no problem.
Reviewed Aug. 1, 2024
I will be writing a BAD review as much as I can. I have a lot of built up complaints for the past 6yrs and I am completely feed up. I would close this acct if I could. I'm using to its bare minimum anymore. I'm transferring funds. Screw this bank. They are a bunch of thieves. #Zero stars.
Reviewed Aug. 1, 2024
Worst bank in America. No longer have live tellers in our branches just a giant machine, no drive through unless using machine. I live in biggest growing city in fl no small town. They hate to take cash deposits. There is no customer service. Calling in a phone payment takes 15 plus minutes. It's so unnecessarily repetitive and complicated asking same questions over and over. I can't wait for this bank to go under. We've moved our IRA that made 1.66 last quarter there, we made 495.00 next quarter at new credit union. This bank is a rip off doing nothing for the customer.
Reviewed Aug. 1, 2024
I have been with this bank for 4 years and I absolutely hate this company! From systems always being down, to overdraft fee on an account that has overdraft protection to missing money. I’m finally going back to Navy federal!!! I’m over PNC.
Reviewed July 31, 2024
I got a message my card was comprised using PNC logo. No one would tell me why and where compromised transactions took place. It turns it was PNC itself was compromised. No can get money out of my account cause the closest down so many branches. Keep an eye on your statement and don't answer their messages.
Reviewed July 30, 2024
Worst customer service in the industry. I can hardly understand the people with their accents. It's slow service and in order to make a payment over the automated system, you have to give them your routing number and checking account number, which I don't like to keep on me for obvious reasons.
Reviewed July 28, 2024
They closed my account for literally no reason. I was supposed to get 10 days to access to my online banking and card and had no access. The people will hang up on you. Negative stars. I wouldn’t bank with them.
Reviewed July 27, 2024
One star because zero stars is not an option. Quick dash into Sheetz, including using their PNC ATM, as my bank allows. Finished entering all data for a 20.00 withdrawal. Transaction Declined. I immediately called my bank, already had posted my withdrawal. Got ALL pertinent info from store mgr. Called my banker and left message. Called PNC #, Maria said she couldn't help me because I was not a PNC customer. Asked for mgr. On hold. She comes back and asked if I was still there. Then hung up on me. I called back. Glenn this time. Finally got the manager I had requested. Then Aireen puts me on hold. My bank calls in, but I'm on hold. Aireen finally comes back and tells me she has to transfer me to their higher problem dept.
My bank call again, but now I'm talking to PNC. It's now 40 mins since I was declined. And she wants me to go thru it all again and you know there was going to be hold time involved. I told her I would talk with my bank, who gets things done right away. Called my banker back, he said the problem was already fixed. My bank is Virginia Credit Union!!! They never treat people badly! Too bad you (consumers) will probably never see this review.
Reviewed July 25, 2024
My sister and I have been trying to get power of attorney on my parents account since January. My mother has pre-dementia, gave them the POA and then they needed a letter from her doctor. The doctor has never written a letter before so will not send a letter. In the meantime, my mother can no longer sign her name, so of course checks are coming back. Now in going back to the bank today they need a letter from my father to resign from the POA. They asked me to send them notes from my mother's last doctor appt, that stated that she has dementia, if that gets cleared by the lawyers and can go to a closer branch. When she mentioned the branch, my cousin had problems cashing a check with that branch, since she is on disability and hasn't had a checking account in 5 years. And the check was issued by that bank and branch, but you can't cash a check without a checking acct. Had ID, passport, etc, still can't cash a check.
Reviewed July 19, 2024
I've been banking with PNC for about 5 years now, in the last 2 I've had problems logging into the mobile banking app at least twice a week. For the past 6 months I've had issues with my card not working first the tap feature failing, then the chip giving issues every other time I would try to buy things, the last week the chip has stopped working completely but card readers refuse to let me swipe the card. I understand cards wear out over time, my biggest problem was the tap feature lasted about a month after I got the card, I have not missed it because I rarely used it at the time.
My replacement card did come in a timely manner I have no complaints about that, but when I try to activate it on the banking app it tells me I do not have any cards associated with the account currently and doesn't give me any more options, like I've said before the app tends to not be reliable so I call the activation number on the card and it tells me I can not activate that card right now. The only thing keeping me with this bank currently is the hassle of finding a bank near me that does not have a fee for everything or is equally as unreliable.
Reviewed July 15, 2024
The super powers that work behind the scene at PNC failed to help me put money in a funeral trust after making me jump through hoops for 2 1/2 months, failed to insure my son's mortgage because the home wasn't perfect and refused to give my elderly mother withdrawal slips to fill out at home because "people were taking them and stealing other people's money" which I discovered later is because they don't ask for a valid id sometimes. Can't wait to close and move my account.

Reviewed July 15, 2024
I go to the PNC on Plymouth Road quite often to make deposits and withdrawals for the company I work for and they are consistently super super slow. Today I had one $500 deposit, it took 24 minutes to deposit through the drive thru. They never have enough tellers.
Reviewed July 15, 2024
Unbelievable, just checked my balance, knew I only had like 10.00, that would be enough to get me to work, I finally got a 3 day gig, paid daily, since covid things have been really bad for me, but like I said I finally got something so I could buy some food and gas, only to find out the bank took my last 10.00, I guess for not having enough money, well that's great, now I won't have any money, can't even get to work. I don't know about all of you but if I saw someone only had 10.00 in their account, I could tell they're having a stretch of bad luck and I definitely wouldn't take their last 10.00. This is what this world has come to, GREED. I've had other banks straight up rob me for a whole lot more than 10.00, like wells fargo. I guess banks and big companies have a green light to just rob us since covid. Wow, hell of a way to treat a customer, just because I've hit a bit of bad luck.
Sincerely, Sheldon.
Reviewed July 9, 2024
One of my clients used my company to work website design and software development. The customer first made a wire transfer to the company account. The bank declined then customer sent us a check and after that, they also stopped our checks without any reason and on the contrary, and when we talked to bank about this things they directly said, "Your company is a fraud." Even after all the work has been delivered to the customer, the bank has done so much wrong, I would highly recommend you not to open an account with PNC bank or if you use banking, get the account banned. So in this case we can file a case against to bank or not, please suggest because they said we are fraud. But we are legitimate firm working since 2021.

Reviewed July 8, 2024
PNC in Hatboro, PA is one of the best locations with the best customer service. They've helped me achieve everything I've EVER asked. It's never too crowded. I never feel rushed or pushed aside. Thank you PNC!
Reviewed July 5, 2024
I wish I had found these reviews before I signed up! I opened a new business account online, deposited $1k into it, then waited for the funds to clear. Two weeks later, I spent an hour on the phone with about 8 different customer reps at PNC to find out that they needed to have me sign a signature card before they would give me access to my own money! They sent me a letter with a PIN. They sent me a letter with a debit card. They sent me all kinds of mail, but they sent me NO letters with a signature card to sign. They were content to just let the money sit there without saying a word to me about the hold on my account. Nowhere online, or in their app, does it say there is a hold on my account, but that's what it was. I would close the account immediately, if I thought I would get my money back, so I'm playing along for the moment.
Reviewed July 2, 2024
Worst customer service. I never had such a worst service from other bank.We need to wait minimum 45 mins to reach online Zelle support of PNC. Then they will tell to reach us local branch. If we reach local branch, they will tell to reach online bank. It's frustrating.
Reviewed July 1, 2024
I had a credit card with PNC Bank. Paid it in full one day after the due date 05/21/24. In June I received my credit card statement. Had a late fee and full month interest on balance I paid a month ago. Called customer service and supervisor told them to charge only for the one extra day. Their answer was if it's past due I have to pay for the full month of interest. I think the worst debt you can have is a credit card and especially at PNC bank. Go to smaller banks. They treat you better.
Reviewed June 28, 2024
This is lousy. I am locked out of mobile banking every 2 months. I rely on mobile banking. For some reason all of a sudden no one can help me get back in. I have an account with US bank. They are so great compared to this crummy institution. I’m changing my bank tomorrow. How horribly unfriendly can you be?
Reviewed June 27, 2024
Worst customer service.. Very disappointed. Truly commercial banking service, barely offers any rewards with the PNC Credit card service being used. Lot of other banks are providing great customer satisfaction, but PNC do not care what customer needs, they just want to use our money for their commercial investments. I would not encourage to continue using PNC.
Reviewed June 26, 2024
They are unresponsive and not customer friendly. They made me submit so much information only to never hear back from them. Loan officers "Cain" and "Wanda" are particularly bad and will not return emails or calls.
Reviewed June 25, 2024
This bank is terrible. I have been a customer close to 30 years. I cannot get a person that speaks fluent English in the customer service. They owe over $3000.00 and I am getting no answer why I am not getting it.
Reviewed June 22, 2024
PNC has destroyed my life. Several times the customer support lied to me and told me I would be able to continue to use my debit after I dispute a fraudulent charge, after which they shut down my whole bank account, online banking, debit card, etc, and then I lost a thousand dollars in revenue from my job cause I can't tank, can't eat. Next week I will be homeless because of their criminal sadistic behavior lying cause of convenience, purpose fully shutting all of my services down after I called them out, and then after I call again cutting me off making me go over the same process to reopen my online banking like a monkey. Those sadistic devil worshiping cons, even when I told them I followed the steps they advised me to do 5 times still insisting me to do so a sixth time, while I'm burning in the hot car no money for fuel. This happened several times before and led to me be homeless for half a year and now they are doing it again
The evil sadistic psychopath filth lying, scamming, making up things cause of their incompetence and convenience, and then destroying my life again and again like the blood sucking sociopaths they are, not taking any type of responsibility or reimbursing me for the hell I went through, instead shutting my bank account down and playing their sick sadistic games with me until I nearly lose my mind, them raveling in my pain, nourishing themselves from the suffering they have caused me on purpose to satisfy their sick sadistic urges, may they all get fired loose everything become homeless and die painfully by starvation and the effects of poverty, them not ever being able to bounce back like I did, because to do that you cannot be a sadistic lazy selfish psychopath like them.
Reviewed June 21, 2024
My mortgage was purchased by PNC. Worst financial institution ever. They take forever to provide necessary documents, have an archaic online system, and abysmal customer service as they don't communicate internally. Incredibly frustrating and time consuming experience. So upset I'm stuck with them!
Reviewed June 21, 2024
I went to get money out of the ATM this morning. After starting my shift at 11:30 the ATM said insufficient funds available when there was well over $1000 in my account. Checked my account on the app, said $400 withdrawal but the ATM didn't give me any of that $400. Customer support sucks. They said I need to call my financial institution when y'all took the money out of my account and didn't give me the money I was trying to pull out. I will never use PNC again. Good way to start my morning with a bank robbing my account.
Reviewed June 15, 2024
I would like to give them a ZERO. We had two experiences in the last 3 years and nothing has changed. One involved Business line checking that we closed 3 months after it opened for new added fees that were not disclosed in signed checking application. Then we thought it’s been a while maybe the personal side of the bank is a better experience. WRONG! Filled out application for HELOC and after 4 weeks and multiple documentation requirements came back with a final offer of 35k when originally asked for 75k. Would not tell me the debt-to-income ratio they are coming up with or the exact number for either. After this started to go off the rails the 2nd week we applied at another bank. Almost all the same documents required smooth process. Answered all my questions within hours closed in just 2 weeks and obtained 85k loan. CITIZENS BANK IS THE BEST.
Reviewed June 15, 2024
The best advice I could give is to stay away from PNC banking. I had a car loan through PNC banking and overall the experience was stressful and frustrating. I would not recommend to family or friends.
Reviewed June 14, 2024
Can't even mail a car payment statement!!! Worst bank ever, horrible customer service and it's late cause I didn't get it. Be glad when it's paid off. Cutting all ties with PNC. Chase is my bank!!!!. Keeps happening. Nothing done. Lazy. Never mail car payments on time. Never.
Reviewed June 14, 2024
This bank is fraudulent! The number you call does nothing but tell you to go to nearest branch. The guy doesn't speak English, kept asking for my account numbers and social security number. Hard to do when the nearest branch is 2000 miles away! 3 accounts opened in my name from across the country. I have last for numbers of each account, then get another letter that I apparently set up a PIN number on a card. Very little information on the letters I received.
Reviewed June 13, 2024
Went to go log into my account this morning and PNC locked me out of my account because they took my phone number associated to my account off my account without notifying me. Then I call customer service and they tried to verify me and said that my cell phone is no longer qualified to accept text messages from PNC, PNC sucks. Now they asked me I have to go into a branch in order to get my phone number back onto my account.
Reviewed June 10, 2024
I’m sorry I opened the account. The only reason I did because I had a settlement check and had to deposit it to get my funds. My grandson just graduated and his mom made a money necklace for him. He asked if I could put it into my account. I transfer it back to him when available and he put it in a visa debit so some of the money had tape so the atm took the funds. Stop allowing me to put more. Didn’t give me credit so sounds like it’s a lost cause. Lesson learned. I feel bad cause it’s his money. I’m gonna have to replace it. I would not recommend anyone to do banking with this establishment.
Reviewed June 4, 2024
They keep stating they are going to hand over my funds to the state - their reason was inactivity which is not true. I have spoken with eight different customer service/ bankers on phone and in person explaining to them I am receive these notices, but I continue to receive these threatening letters that they will send my funds to the state. Now today they say they do not have my social security on file which is not true because they ask me for it every time I go into their bank. Don't trust them with my money anymore.
Reviewed June 2, 2024
Lake lansing, lansing, mi. Shouldn't claim you have a feature in consideration of funds that you don't properly support. Cash advance machine is 50/50 and they won't buy a better machine even though there are options available. It's been down multiple times over a 3 year period. Has been down each time I've come in the past month and a half. 2nd my fiancee tried to run her business through them and dealt with terrible communication and inconsistent information. Also they refused to give me a contact number for someone who was in charge of the quality of the advance machine.
Reviewed June 1, 2024
Ruthie at the Elk Mall branch in Elkton, MD is unpleasant and prejudice. Her mannerisms toward certain bank customers is very telling. She should be watched very closely and reported. Just because she’s worked there for ages doesn’t mean she’s exempt from error.
Reviewed May 29, 2024
I have been with PNC for about 20 years. They continually do things to show me how uncalled I am. No tellers, 4 people working and only 1 that can help people. Been waiting for a while now. They yelled at me the last time I came in because they changed me from an older account to a new one without telling me. Could not move it back they said. Time to find a new bank.
Reviewed May 29, 2024
Worst bank to deal with. I asked to speak to Manager today and was told request needs to be place and Manager will call me in next 24-72 hours.... What a joke lol. Making me call my insurance for nothing.
Reviewed May 24, 2024
Just got paid and I went to a PNC atm to withdraw $600. The atm gave me an error and did not give me the money but was taking from my account leaving me with only 69 dollars to my name. Call Pnc and talked to 3 different people. They tell me that I have to dispute the transaction after it post the next day then it can take up to ten days to get my money back. It’s a holiday weekend and I have kids plus they are closed Monday. This is not my fault and I’m being punished. I can’t live on 69 dollars for ten days and we had plans for the weekend. Thanks Pnc I will be taking my business somewhere else if you’re can make it the ten days.
Reviewed May 23, 2024
I have been a customer of PNC for about 20 years. Within those 20 years they have done nothing to help me. This bank is not for the everyday person. They will only cater to large accounts due to the fact that you want to be one of the largest banks in the US. They no longer show quality customer service. I do not recommend this Bank. As soon as I can I will be going to another bank.
Reviewed May 22, 2024
Terrible customer service - left my phone number for you to call me back and you never did. Called the local branch and they told me to call the same customer service number again - I have written over 4,000 checks through your bank and I'm very disappointed with your customer service department.
Reviewed May 20, 2024
Dealing with customer service is such a pain. Very difficult to communicate with. They tell you one thing, and then it doesn't happen. I'm waiting to receive my funds which I was told should take about a week. Now it has been more than than a week, and I have bills to pay. What am I supposed to do??
Reviewed May 18, 2024
My name is Wasan **. I am very Loyal customer, PNC deactivated my debit card before I get the new one, I called many times, they can not fix the mistake, I live in a mountain, the closest bank 4 hours, I had no groceries, no gas to go to work, my online bills declined, my daughter birthday is May 20th, my other daughter 21 years old birthday in 3 weeks, I couldn’t buy their gifts. Very very embarrassed when went to stores twice and my card declined, all looked at me for hours and while I am calling PNC, with no solution. I borrowed cash from Co-worker, Zelle, Venmo, declined, another embarrassing time, yesterday my all access to online bank account suspended. I live in this nightmare with PNC. No card yet. Very disappointed. I cried.

Reviewed May 17, 2024
PNC blocked by personal and two business accounts. The local branch said I was "under investigation". Can't call them. Finally, after 1 week, I got a call from "PNC HELP LINE" at 7:30 AM. I was asked questions about a wire transfer I made for $10,000. The man said he would report to investigations. They would take 30 days. If I was ok, then another 30 days to release my accounts. How do I pay my bills with NO access to my money? This is CRAZY. And no one will or can help me. Local branch was not even acting sorry. NEVER BANK THERE AGAIN. I'm going to another bank. Hopefully, they will release my money or an attorney will be involved.
Reviewed May 15, 2024
Worst company I ever had the displeasure of working with. And in this day and age, customer service has been put on the sideline, but even with that knowledge, this place is still the worst. I couldn’t be any more disappointed with how they treat their customers. Even their supervisors don’t care.

Reviewed May 14, 2024
This bank is the worst I've ever had. Far too few employees. The business trains employees poorly. Charges more for fees than any bank I've had. Poor phone system. Takes too long to help you. It's necessary to ask for a supervisor every time because the phone agents are not trained for the simplest and most common calls. Although I'm speaking as a customer, you should investigate their business dealings.
Reviewed May 13, 2024
PNC does not care about the guest's experience banking. My needs have been mishandled multiple times resulting in fees, credit score impact, and negative balances. They won't protect my account from negligence and it takes calling multiple times to receive help. Taking my banking elsewhere ASAP.
Reviewed May 12, 2024
If you’re a small business, stay away from them. I’m a successful small business in Ohio and first hand watched PNC steal from us, fight against us when they should have fought for us and if you use their merchant service, forget about it…. Plan to lose every charge back and dispute. You can show them 100 percent proof that the charge back is fraudulent, and they don’t care… They side with the other side Every time. They lie and lure you in with their low fees but forget about it. That lasts maybe a month or 2 then they up then and don’t even tell you. If you have money to burn, use PNC. They are a joke and they don’t have your best interest in mind.
Reviewed May 11, 2024
I was looking for a co-op condo in Ft. Lauderdale. I was told by PNC Mortgage Loan Officer Trent ** that I would not have a problem being qualified for a loan. I sent him all the necessary documents, my pay stubs and W2 forms. I submitted the offer for the co-op unit and it got accepted then I did the inspection for the condo unit which costs $396 and then sent the results to Trent **. Then he told me to take classes through a company called Framework about mortgage process which cost $75 and get a certificate to get a $3000 grant towards the mortgage.
I took the classes and passed it then sent the certification to him. Then 2 weeks before closing on the co-op he tells me I wasn’t actually qualified due to the overwriter’s decision so I had to cancel the contract on the co-op and he has the nerve to call me a week later for $132 because he pulled up my credit report. I threw away $603 for nothing, PNC BANK and Trent ** have HORRIBLE CUSTOMER SERVICE! Supposedly Trent has 11 years experience but he’s horrible with follow up calls and texts and can’t tell me beforehand I don’t qualify for a loan based on my income?
Reviewed May 8, 2024
Absolutely Terrible, I’m going to have to cancel service with them. They are stealing my money by not granting me provisional credit or credit for my own rightful money, in a dispute transaction, mind you, This dispute was by a merchant that wrongly charged me, since I did NOT receive services by them!
Reviewed May 6, 2024
Horrible experience with the loan manager lady at Temple Tx PNC, she was rude and refused to acknowledge us, as we just asked her where to sign in, she dismissed our question and said we could wait while she helped another lady. Funny thing was it was my builder who was waiting on us too. The lady then proceeded to be rude and refused to acknowledge we were with the builder. Needless to say we left cause we will not be treated like trash.
Reviewed May 3, 2024
I rule the day my mortgage company sold my mortgage to PNC Banking. Good luck ever getting to talk to a human being. If you have a problem that isn’t readily solved automatically by a robot. I finally had to go to a branch of the bank to talk to a human being. They weren’t great either, but at least I got the problem solved.
Reviewed May 2, 2024
I went to the local PNC Branch to open a bank account. The lady at the bank helped me to open up my account. When I came home, I tried to log into my account through the PNC app. Which I couldn’t. I went back to the branch to see if they can help me to login. I found out that the girl who helped me, typed in my Social Security number wrong in her computer. It has been three days I cannot log into my account. I cannot check my account balance through the phone. I cannot do anything. I tried calling the 1800 number. All they do is transfer me from one person to another, no help. I’m so frustrated.
Reviewed May 2, 2024
I have been a customer for over 30 years and am disgusted as to how I was treated. I had not received a statement since Oct 2023 and that occurred when my husband passed away. I have not changed my address and have received credit cards and letters but NO statements. I tried to get online and was not able to. I was told this account was my husband’s and since he passed away, I could not get online. They did try to fix this but was never resolved.
I closed my account on January 7, 2024 and received a letter with my balance. I was able to get online (only this time) and paid this but balance had changed with added interest? and it was paid in full on Jan 22, 2024. Mid-April 2024 I received an email that I was owing and turned over to collections. Upon calling over 10 times and getting hung up on several times, who told me I owed $$$. Some late fees and interest were removed but not all was removed. I paid this but don’t feel that I should have had to..
I asked what the bill was for and told interest???? If this was for interest on a closed account, I don’t feel I owe it. I have never been late for a bill that I received. I was told you could not/would not email me that this account is paid for in full. I think that is ridiculous. I cannot and will not recommend this company to anyone, especially after the way I was treated. It is hard enough to lose my husband but to be treated like this was awful!
Reviewed May 2, 2024
PNC Bank is horrible. I drove all the way from Athens Georgia to a branch. They said they detected fraud on my account. I stated that I did not make that deposit. They stated they was closing my account. Why I do not know at all. I’ve always wanted to be with them. After I get my money out I’m going to a better bank because I’m going to be very wealthy. Starting in June they will be begging for my business again. But I will never put my hard earned money with them ever again. Screw you PNC bank for making this such a horrible experience. I will never trust you people again. I’m so glad I’m gonna be wealthy soon. I won’t even need to use a bank.
Reviewed May 1, 2024
After signing up with an agency for leads back in February, I decided to open an account with PNC Bank because most of the agencies clients bank with PNC. On April 26th I received my first payment via Zelle, for which I thought my Zelle was linked to another Institution. After receiving an alert stating that the Zelle was sent to PNC via my email, I rushed to the bank because I noticed that my bank card was missing. After speaking with one of the bankers who was very very helpful, he informed me that the transfer was under review first fraud and I could not with my funds or use my account. He informed me that the investigation can take 48 to 72 business hours and I can revisit the branch at that time. He and I kept the lines of communication open and I went bank to follow up on April 30th, because of the urgent needs for the money to pay my daughter’s tuition, my rent, my insurance payments and other bills that are due the first week of the month.
I was then told again that the Zelle payment is under investigation for fraud and the investigation may take up to 30 days. Why is it okay first a financial institution to be able to hold on to your funds of which you had to work very hard for, just because they feel like it’s fraud. I do not trust PNC bank. The banker did everything he could to assist, but the branch manger and the customer service departments were not helpful at all.
Reviewed April 29, 2024
I filed a dispute with PNC bank for a company in China that charged my card over $100.00. PNC indicated that it could take up to 90 days to review the dispute. Here we are 90 days later, and there is no response. I chatted with PNC Bank and they advised they will not be offering a refund. I do not recommend PNC Bank as they rarely back their customers. I've been with them over 20 years and would like to think they have my back, but obviously do not.
Reviewed April 29, 2024
Whatever you do, do not do business with PNC bank. They are the absolute worst bank you can have your money at. For the last year I've been stuck with them because they misrepresented a feature on my business account and have been refusing to communicate with me properly in order to rectify the issue. I now have to spend my off days looking for a lawyer to sue them. If you value a stress-free life do not bank with PNC. 0 stars if I could.
Reviewed April 29, 2024
I was lied to by their sales team to get my business then their condo team failed to meet a deadline. After raising this to the executive department they decided no liability. Lost my earnest money.
Reviewed April 23, 2024
I opened a new business checking account on 06/13/2023 for my currently inactive business (while searching for property to lease). The banker told me that there will be no service charges if I maintain a balance of at least $500, but somehow the banker signed me up for Cash Flow and it has taken a charge of $52 every month since then (I have had a business checking account at Capital One Bank and there are no service charges at all).Maybe the banker get some extra perks for signing me up for unwanted services without telling me. I have called customer service to cancelled Cash Flow, but they have refused to credit me the charges. I will cancel all of my accounts with PNC bank, as there are a lot decent banks out there.

Reviewed April 23, 2024
Had PNC since 2017. Today I was treated like a criminal because the license they had was from Kansas, I have a PA license. they hadn’t ask for me to update in 8 YEARS! Which means they haven’t been validating my ID during the withdrawals I’ve made over the years. When I was asked today to do that I had questions and everyone passed the buck. Yes I was upset, due to the fact I didn’t have time to come in, but they refused my withdrawal until I complied. And also to be told to shut up multiple times and given hostile attitude and then withheld my money from me. Then they told me to leave the branch. Nah that isn’t going to fly. Yes I did call the one lady a ** but she was mentally abusive and I’m not going to tolerate that kinda service. I filed a formal complaint to corporate and I will be receiving MY MONEY out of MY ACCOUNT. Just remember catty ladies, we employ you. We pay your wages.
Reviewed April 21, 2024
To anyone that is looking to bank with PNC Bank. Don't do it, stay away from them. They're not a good banking institution. And they will not help you when you need it in your time of need. And any response from PNC Bank is a lackluster response. It is not welcomed. Or warranted, and I'll be sure to tell all my friends and everyone I know. And relatives to never, ever bank with them. Just shut your doors, close up shop and be done with it.
Reviewed April 17, 2024
The worst bank, and honestly company, that I have ever had the displeasure of dealing with. If the app isn't going down the day your payment is due then the site will just decide to suspend your account. I've had to call in to have my account unsuspended multiple times after only entering my password twice while the listed reason for the suspension is too many log in attempts, and yet the notification for this came when I tried to log in so the likelihood it's coming from anyone other than me is not there.
Online banking is unreliable, and if you think you'll get a better experience in person then think again because their locations utilize remote virtual teller machines with no way to request someone you've spoken to before so their level of training, understanding, and even care are all shots in the dark. Have a question? You could talk to three different people and be told three different things without ever even going out the door. It's not worth it. Go somewhere else.

Reviewed April 16, 2024
This bank is unreal! They hold your transactions for a really long time then slam you with a overdraft only to put the money back into your account because they screwed up. Happened to us several times! Customer service is a joke. They don't know the first thing about your account and will literally argue with you. It's horrible. Run don't walk the other way!
Reviewed April 11, 2024
My home loan was sold to PNC. Their website and app are a monthly source of frustration. I have to set a new password monthly! And no method of paying mortgage on the app. Super inconvenient! I wish they would sell my loan to anyone else!
Reviewed April 10, 2024
After about seven years with PNC, I'm leaving. They have restricted my spending, they have denied my disputes of scams, and they constantly go down when rent is due. I'm sick of them being unreliable and outright against me. Their new commercials say they are boring? Yes, and they are lazy too. Pick a better bank.
Reviewed April 5, 2024
PNC Is by far the worst bank to ever use or trust to hold your money. Direct deposits are held longer than needed. The customer service just plain sucks. Either they don't speak English or they act like it's their money and it's always the other person's fault.
Reviewed April 4, 2024
Do yourself a huge favor, just choose another bank. If you're not doing 6 figure business, these guys are never gonna do something in your favor. I wouldn't out that on anyone in the store, it's just their company policies. Have been a customer over a decade always in good standing, and me and my buisness get treated better by EVERY establishment I've walked into since I moved banking solutions. Additionally closing your account is made purposely drawn out so they can charge you fees. Would give zero stars if I could. If you're an employee and plan to stay that way and have no plans of ever getting a loan, this is the place for you. Everyone else, just don't
Reviewed April 1, 2024
I would be extremely careful opening an account with PNC Bank. PNC Bank cashed a fraudulent check for over $12,000.00 which they removed from our account and never refunded us. After 10 months of investigation and working on the case, they finally informed us there is nothing they can do to refund the money. The FDIC is not responsible for fraud. Thanks to PNC Bank we lost over $12,000.00.
Reviewed April 1, 2024
If I could I will give a negative 10 rating. Opened the account a month back. Deposited 1st payroll check on phone and was bounced stating- suspicious activity. No explanation given what suspicious activity. I went in person deposited cash. 2nd payroll check and 3rd payroll check bounced as well due to different reasons. I went to the bank in person again and had to cash my check but they refused to deposit the money saying account is closed. I asked manager to give my money back, she said they cannot, no one would give me an explanation or letter why they are closing the account and not giving my money back if they are closing. I had to call cops to report this incident. Makes me think because my name is different is that what causing check to be suspicious?
Reviewed March 30, 2024
I was a victim of a scam. I contacted PNC as soon as I found out about it in order to get the money I sent back. I had documentation to send them. They denied me my money. I have been a member for 20 yrs.
Reviewed March 30, 2024
Have banked with PNC for years. They changed account setups without letting us know. Charging unbelievable charges to keep a supposed free checking account. When we go to close account customer service acted like it was nothing. No care or concern. Told them about fees. Didn't care. Told us we would have to keep large sum of money in account to avoid charges. They don't even pay a decent rate of interest but charge consumers large fees. PNC is a disgrace to the banking system. Wonder why banks are going away!

Reviewed March 27, 2024
PNC could start by not having so many mindless people working for them. I wanted to transfer money from a non pnc bank to the pnc in Bolingbrook. The lady I spoke with first was clueless. Transferred me to customer service. The next guy was not much better. I told him I did not want to wire transfer to avoid the fee. What did he do? He transferred me to the wire bot.

Reviewed March 19, 2024
I recently deposited a check into my account, however when it should have cleared in a couple days. There is now a hold on it and I'm told they need to do some additional verification to make sure it is legitimate. I've been banking here for years and had never dealt with this before now and all of a sudden now I can't even access my own money? As soon as I get access to my money again I'm am switching banks, this is ridiculous.

Reviewed March 18, 2024
Apparently PNC cannot/will not deal with any sort of payment from overseas. I am moving abroad for c. 10-12 months for work and wanted to make my auto loan payments from my Irish bank account during that time period. PNC have informed me they will not accept this payment and the only way it can be done is to transfer money from my Irish account to my PNC account and make the payment from there! And you guessed it....this would probably involve fees payable to PNC for these transactions!!!!
Reviewed March 15, 2024
They use a very unusual way to figure your debt to income ratio. None I've ever seen before. We tried to get a home equity loan. We have excellent credit and equity in our home. They even have our mortgage. They sent us the email saying we "qualified". We had to submit more documents than I've ever had to before. They wouldn't even work with us after jumping thru hoops for them. Don't use them for any loans. Now we have to wait because we wasted a hard pull on our credit with them.
Reviewed March 11, 2024
I paid my mortgage last month and paid an extra $2,000 towards principle. Receive an letter over the weekend saying I still owe $508.20 on my mortgage. When I call number on letter, no one answer. Phone been ringing for 14 minutes now. They also bounced a check when I purchased and car last year when there was more than enough in my checking account to cover the purchase. My bank would not correct their error without me having to go to bank and contacting the car dealership for routing number.
Reviewed March 9, 2024
My banking needs have always been fairly straightforward, and PNC has met them adequately for 20-some years. Have checking that works fine. Wired money abroad, no problem. Direct deposits from brokerages, presto! The local branch staff are courteous and professional. So why the "1" rating? "Because "-1" isn't available. Here is the text of the PNC pitch our college-student son received this week: "You are invited to apply for a PNC Core Visa credit card... 0% intro APR... for the first 18 billing cycles... [then] 18.24%-30.24%."
The first taste is free, as drug dealers are purported to say. Here we have a nationally chartered bank trying to lure young people into credit-dependency with a free ride for 18 months, then rates that the old streetcorner sharks would have liked. Corporate ethics? Zero evidence of any at PNC (or probably quite a few others). No ethical company lends money at 30%, because a borrower paying that rate isn't creditworthy. But PNC is ready to lend to the most vulnerable, including financially inexperienced students. I admit to a bias. My household hasn't paid a dime in interest in years. In view of the people I would be paying, that's just fine.
Reviewed March 2, 2024
Deposited money in their atm and the machine took my card and money then shut down. I called customer service and they said they don't own the atm that's attached to their building. So I'm supposed to file a dispute and wait for my money. Never never never never will I deal with place again. I got bills to pay and this is the answer I get. PNC can go Straight to hell.

Reviewed March 1, 2024
I tried calling customer service to find out why. And if there was any other way I could Zelle money. They of course told me no and a team has been working on the problem, it’s been about 6 hours and still down. Now there is a message that says, "Try back in 10 minutes because of higher volume of users." I don’t understand how as of now I can not even get any answers as to why this is happening.

Reviewed March 1, 2024
It seems like every time I need to use my app… It’s always unavailable for service. I have several accounts at PNC, including my business account and need to access my accounts at different times of the day and night, unfortunately, more times than not, it’s unavailable. If I didn’t have multiple accounts and had more time, I would switch banks… After all, I really didn’t choose this bank, it was chosen for me when BBVA merged.
Reviewed Feb. 12, 2024
I had been a loyal customer of PNC bank for 14 months. I ran my payroll through this bank and I used its services. Without notification they turned off a service I had been using and paid for which has left me in a bind. PNC does NOT appreciate its customers or even care. Please read the reviews before choosing to do banking with them!!
Updated review: Feb. 24, 2024
Company said that it was not them that passed my info to the solicitors, it was a credit check company. I respectfully retract my 1 star rating for a bank and award it instead to the entire predatory credit check process that allows my info to be sold to others when all that was authorized was a credit check.
Original Review: Feb. 9, 2024
Recently, my wife and I needed a substantial amount of cash to fund a home repair. We decided to explore the home equity line of credit and chose to apply for one with PNC Bank because their interest rates were better than similar offerings with other groups. The PNC associates were friendly and helpful and the application process wasn't too hard...however our troubles began right after the application process was triggered.
Not five minutes after finishing the application, the phone number we used on the form started getting telemarketer spam calls for similar lien/mortgage/line-of-credit products. It's been two weeks since then and we regularly receive 20 or more solicitation calls PER DAY. The phone number is on the national do not call list, but it hasn't seemed to help. I even engaged in conversation with one of the solicitors and found out that it was a PNC affiliate (Transunion, used for the credit score check) from which they had received our information.
During the application process there was a box we had to check saying that we agreed to share our information with PNC affiliates so that the proper background checks, home evaluations, and credit checks could be performed. I don't know that the application could have been approved without us authorizing them to share the info. However what has happened crosses a line and is to the level of harassment. Would this have happened with any other bank we chose to work with? Is there anything we could have done to prevent such things from happening in the future?
In my mind, a critical metric for any bank should be how well they handle a person's private information and if they are taking steps to ensure that something like what we experienced should never happen. PNC is a big bank, they could throw some weight to have prevented that. I'm sure they're earning some kind of kickback in partnership revenue shares from Transunion being able to sell our information. I can't accept that this level of exploitation of people in need of a loan should be (or should remain) the norm.
Regardless of tools available or how nice their people are, if they are not willing to ensure that our personal information is not shared with the world, I will always recommend you use a different bank. I am angry and frustrated and intend to share this story on as many mediums as I can so that others that read this can make their own choice, but at least you were warned!
Reviewed Feb. 1, 2024
I opened a high yield saving account for several months. After a few months, I made a home purchase and needed the money for down payment. PNC Bank only allow me to make a maximum $25K every 30 calendar day. I have not have a bank that would do that. Now I am short 25K for home down payment and had to wait 30 days to get my own money out of a saving account. The associate I called said I can try to make a wire transfer. I tried it and realized that I need an ATM card with a pin number to make a wire transfer. PNC bank never sent me an ATM card. Zelle transfer apparently does not work for saving account either. This is a terrible bank.

Reviewed Jan. 5, 2024
Don’t even bother to apply for the PNC Cash Rewards credit card! The terms and conditions of the card do NOT state that there are foreign exchange transaction fees. Then EVERY time you use the card outside of the US, you get charged a foreign exchange transaction fee. When I called and explained to agent, sent a copy of the terms and conditions, they refused to remove the charges. Will the day ever come when banks will notify consumers of their fees?
Reviewed Dec. 29, 2023
I opened a joint virtual wallet account with my fiance in 2009 or 2010. He was disabled and not working, so I was the only person depositing into the accounts, but he was free to use the debit card and we went in and opened the account together so we both signed for what we wanted. I had a checking account to spend from, a savings account to keep some emergency funds in and a second savings account so I could deposit a portion of my paychecks to pay my taxes at the end of the year as I was self employed.
Well one day in 2011 I came home to find him not where he should have been and soon found out that he had withdrawn every dime from all 3 accounts and disappeared. When I called the bank I was told that "whoever signed first was considered the primary account holder and has the right to close the account without notifying or requiring the other person's permission or signature." Don't you think that should have been mentioned when I OPENED the account?? And I read all these other reviews about how they can't get a joint account closed! This makes me JUST AS ANGRY AS I WAS IN 2011! No one would even listen to me ask to check on how many checks written to him were deposited, but the answer would have been 0!
Reviewed Dec. 12, 2023
PNC Fraud Department, worst ever in a financial institution. Had 22 fraudulent charges over 2 days to the same 3 places, totaling $1800. Their fraud department made the determination that they were all legitimate charges and I lost all that money. Anyone investigating that thinks someone would spend $1800 dollars in varying denominations of charges to Domino's Pizza, Vocelli's Pizza and the Wing Stop are just complete morons and have no business working in a department of a financial institution that is supposed to protect customers. Get your money out, find a safer bank that values protecting its customers' hard earned money.

Reviewed Dec. 11, 2023
If I could give a zero, I would. I called to close a corporate credit card due fraudulent transactions and suspicious activity on 12//7/23, which took 2 separate calls to complete, over 2 hours! I requested the card be closed and new card be FedEx overnighted to my office as I would be leaving on 12/10/23 for business. On 12/8/23, I called PNC back for status as the replacement had not arrived, I was told informed my request had been entered on 12/8/23, the card had not been mailed. You can of course guess my frustration and the anger, particularly when the customer service told me to place the business expenses for a week worth of travel on my personal credit card (no one in their right mind does that!). I was transferred to several people, eventually back to the Fraud Dept. I was assured a Supervisor would contact me within 24 hours. Nope.
On Monday, 12/11/23 I called PNC for status, only to be informed the card had still not printed as I had called on 12/8/23. I spoke with another supervisor and demanded they review the recorded statements and I would provide screenshots of phone logs along with a coworker who was in the office, who could verify the length of time I was on hold both times on 12/7/23 resolving the issues. I was told there was no need, PNC is not lying or "manipulating" records. So, it is Monday, 12/11/23 at 5:30pm EST, there is still no tracking number and I was told a supervisor will call me tomorrow to follow-up. I have absolutely no faith this will occur. More likely I will have to do their job for them. Long story short, here is their system, if you need a replacement card call M-TH before 3pm EST and demand a replacement Fed Ex, get everyone's name, if the request is made on Friday, they do not process it until Monday.

Reviewed Dec. 9, 2023
Don't waste your time. The company as a whole will leave a sour taste in your mouth! Customer service, 0 dependability on branch, 0 technical difficulties, always. PNC should reevaluate everything staff, branch policies, work ethics, technical engineering. A huge inconvenience.

Reviewed Dec. 6, 2023
PNC customer service was terrible! I called about a transition that I made which was pending the hold business day on 12/1 and when I went to check on 12/2 the purchase was not showing and the funds was reflecting in my balance. I called the merchant and they let me know that the purchase went through and the person who I sent the CashApp to confirmed they received the funds! On 12/5 In return the call to Chantise Molina her title AVP Executive Client Relations Sr Specialist, she was not concern about what I was saying and advised me that pending charges can disappear and she sent me the terms and conditions of the terms and conditions of my account. This Sr. Specialist Chantise was abusive to me being a Senior Citizen and an African American, terrible.
Reviewed Nov. 29, 2023
I called PNC customer service to discuss my options on paying my Home Home Equity loan because the interest rate were ridiculous. I spoke to a Advocate and explained They could do nothing for me even though I was on social security disability for a mental illness. I had a anxiety attack because of her rudeness and screaming at me. Once again I explained I had a mental illness. Her response was that I don’t know how to talk to people because of my mental illness. She had no compassion towards my mental illness and I started yelling at her because she was yelling at me . This individual has no right working customer service. The bank contacted me and nothing got resolved even though they agreed she should not have talk to me that way. PNC DID SEEM TO CARE MY CIVIL RIGHT WERE VIOLATED BY THEIR EMPLOYEE!

Reviewed Nov. 18, 2023
What a horrible bank. Full of empty promises to ensure you lose all your money while you wait for a quote unquote supposed unbiased computer system that technically makes everyone that works there human puppets. They stole $60 dollars from me because it was to their convenience. Save your money and use any bank except PNC! I had an account 5 years ago, I owed condo fees, the account was taken over. I considered it a closed account in general. I would randomly receive emails but with no actual information. In the past year to 6 months I started to get more detailed emails but still very cryptic so one day I received an alert stating the account had under 100 dollars warning. So I walked into a bank when I had 98 dollars in it. They said they couldn't give me an ATM card to use the money but that they would put in higher requests to get some fees reversed because it used to have about $130.
So I wasn't able to use MY money because they couldn't give me an ATM card and they continued wanting to help making me wait as the fees just ate away at the little they had left me and as a courtesy reminded me I had but technically if I wanted any hope of seeing more of my money back to keep it open and keep trying as they on 4 different occasions through the phone and in person kept saying, "It's fine," they'll escalate it to someone with authority and a brain. But both things don't exist. This bank I'm now for sure is ran by a computer. Please save yourself the time and frustration and go to a bank that has back bone and has enough common sense to say, "Yes ma'am. I understand you've been wronged. Let me make it right." But no not this place. Thieves.
Reviewed Nov. 17, 2023
Beware of service Fees. One of PNC's banking customers purchased a vehicle from me using a check from their PNC bank account. I went into the Greenville SC bank to cash the check. I was informed that there would be a 2% fee to cash the check with them. PNC Customer, PNC bank, Funds were available in the account yet they wanted to charge a ($260) fee since I did not have an account. I requested cashiers check-Same fee. The teller said the only way around that ridiculous fee is to open an account. I understand a fee but this is absolutely absurd! There is ONE PNC bank within an hour of my home, therefore it would make no sense to open an account. I thought this was a mistake so I looked on the PNC website for the fee schedule. There are also fees for THEIR own customer to obtain funds within their own account. Pay close attention before doing business with this bank.

Reviewed Nov. 16, 2023
I tried to wire money to my Charles Schwab account. The wire did not go through simply due to account number formatted incorrectly. They did not specify if dashes were need or not, but that is how the account number is formatted for Schwab so that's what I did. They charged me the fees anyway & cannot get them back. BE WARNED HOW THIS BANK DOES BUSINESS!

Reviewed Nov. 14, 2023
Once again PNC STRIKES AGAIN. So I made a mobile bank deposit on Saturday for 2800. Wasn't aware that it would be a 7 day hold on a deposit which I understand things like that happen. I received no notice about my pending deposit. I been in the hospital with COVID so I couldn't make a banking deposit before hand and I get all kinds of overdrawn notices so you can make money on my deposit hold with notification but you can can't make nothing if I'm overdrawn. I still have COVID but due to the fact I can't get any help via phone I had to go to the branch on Rankin Rd in Houston TX, wait over an hour for Shawn, explain my situation. We set up a call conference for 3 and it never happened. I called Frost Bank and they informed me that the check has cleared so WHY IS MY BANK HOLDING FUNDS THAT I NEED ONCE AGAIN? I suggest closing out PNC AND GOING WITH A BANKING INSTITUTION THAT CARES.
Reviewed Nov. 14, 2023
I closed our corporate banking accounts with PNC in 2022 due to their terribly poor customer service experiences with them, too numerous to mention. I did not want the new owner (as of April 2023) to deal with their nonsense so I closed our multi-million dollar per year business accounts with them. I learned last month that they never closed these accounts and also received a collection notice as PNC turned me personally over for collection for over $300 which included banking fees. It turns out (and they admitted as much) that there was a bogus $49 charge from a software virus company that we never agreed to nor had knowledge of and because our bank representative (of record) FAILED TO DO HER JOB, these fees accrued.
I had many, many issues with this same rep over the last few years and frankly, I don't know how she can keep her job. Since they acknowledged to me today that (1) they had received my request(s) to close the account and (2) the bogus charge came after my requests, you would think that PNC would do the right thing and get this taken care of, but no. After three weeks of "running it by legal and PNC auditors", they came to a poor and spiteful decision. If they continue with this collection which will impact my credit score somewhat, I will take legal action against them.
Reviewed Nov. 13, 2023
On 11/11/23 I got gas at WAWA using my debit card. When I checked my account they withheld $125.00 (holding fee). Then I canceled my debit cards in thinking they were used by another person? So then they charged me $7.50 each card for ordering new ones. This was never any information on this type of holding fee of that much before. Also trying to protect my account from other withdraws I was charged for new cards. Now I will have to rearrange my deposits to another bank. I have never overdrawn on my accounts and been with PNC for years.
Reviewed Nov. 11, 2023
I opened a checking account with direct deposit, after $5000 dollars had been deposited, they would give us a bonus of $400 dollars, but when the time came, they didn't give us anything, they said that the promotional code had not been applied correctly and That's why they wouldn't give us anything, so I think the promotions they make are lies, I think they just want to use our money. I do not recommend at all.

Reviewed Nov. 7, 2023
I got scammed. Now my account getting closed. PNC don't care about their customer. I had proof that I got scammed. They put a hold on my account which was not right, and the people at the bank are no help. I have been trying to keep my account. Nobody knows.
Reviewed Nov. 3, 2023
Horrible horrible bank, rude customer service, just a poorly run bank. My checking account is frozen and under review because I deposited too much money?? No communication at all. Just froze my account. Can’t even log on. All bills are not being paid bounced checks. Stay away and never bank with PNC. You’ll regret it!

Reviewed Nov. 1, 2023
My son went to PNC Bank in Washington PA where he has his account to cash a check that I had given him. It was a check drawn on PNC. They refused to cash it so he told him to deposit it and they refused. I called them and the head teller came on the line and refused. She was disrespectful and nasty. Yesterday I went to the downtown branch and deposited the check in his account without any hassle. I told the lady at the bank that I could walk into any PNC branch and deposit or cash the check without any issues and that she was mistreating him because she was racist. She told me that she was protecting me. I told her to deposit the check and put a hold on it until it clears, she would not listen so I told her I did not have time to argue with her and hung up. I want that lady to be retrained and learn about diversity.
Reviewed Oct. 29, 2023
I normally have my debit card unlocked just so then I don't get any surprise charges and every time I try to use the app to unlock my card they always have some maintenance going on with the online banking or even using the app. Right now it is October 28th at 9:30 p.m. and I can't even get into my app because of some maintenance that they're having on there which saying that the maintenance should start at midnight October 29th. It's only the 28th at 9:30 p.m. and I can't even get into it and it really pisses me off because right now I need gas and I can't even get gas because I can't unlock my card.
Is really really inconvenient and I'm really pissed off about it. I don't know why I even have this account and I feel like I should just cancel it but in the back of my head you know wants to be nice and try to give them another try but every time I do I always end up disappointed in their services for the online banking and app use. If there was an option to give him a zero star I would. So
Reviewed Oct. 26, 2023
I have watched PNC fall from a highly rated banking entity to one that deserves the 2.3 rating you see here. I pay my bills on time. Paid off an $11000 balance on time. My reward - PNC reduced limit to 500.
Reviewed Oct. 26, 2023
I made a purchase at T MOBILE. While they shipped product I had to call their customer service and I found out that they are liars. I refused package and it was returned to them on October 4. I called to find my refund and always ended up speaking to illiterate in the middle east. I called PNC to report fraud. They were provided all documentation including Ring doorbell video of my refusing package. They claimed they needed to escalate..... but I was speaking to more illiterate in the middle east. While I waited for PNC to ignore me T Mobile hit my account again. The amounts are 427.00 and 135.00.
We are almost at one month and I've not received my money back because the bank favors corporations over regular clients. I'm on hold right now waiting for another escalation and they will lie to me again. They've already started. I do not want to speak to the first liar so they are ignoring me long enough to write this review. Do no business with PNC. THEIR security is not effective. They favor corporations over senior citizens. I'm going to a credit union when I find one that does not forward calls to the middle east. RUN FAR AWAY.
Reviewed Oct. 23, 2023
I live in an apartment under the Truth or Consequences Housing Authority and I have to pay my rent to the local PNC Bank. They have"misplaced" my rent payment before, then found it and have no apology. Well they have done it again, now I have a notice to vacate due to non payment of rent even though I paid my rent through the night safety deposit box at the PNC bank. I have filed complaints with BBB, CFPB and my states Attorney Generals office. This is gross negligence and incompetence regarding a high profile client is theirs to only mishandle the money to the brink of a lawsuit!
Reviewed Oct. 20, 2023
Several months ago our account was fraudulently hit for several hundred dollars. It was reported immediately that there were in fact three occurrences, after several months, they still flatly refuse to make this right, even though they admit that they know these were bogus transactions. They say we didn’t report them soon enough. They were reported to them as soon as they were discovered. PNC didn’t catch them at all. They are currently going through some layoffs, and I honestly can’t wait to see this organization crash. Absolutely the worst bank I have ever dealt with …
Reviewed Oct. 19, 2023
I have banked with PNC for over 18 years and recently experienced waiting time every single time I am visiting my local Branch located in Northbrook Dundee Branch 774 Skokie BLVD due to lack of staff. They have only one person who is trained to do a cashier’s check. It used to be one of the best customer service PNC Brach location. Currently, shows PNC does not care about their customers or employees' satisfaction. Very disappointed.
Reviewed Oct. 12, 2023
When we needed to close it out the account, we were told it couldn't be transferred and had to be overnighted. It's been over a week and NOBODY at PNC knows where our 100k is or has a tracker. Now we're told it 'might' have gone snail Mail. We've called at least 10 times and every employee, supervisor, and escalation person has a different answer. If I ran my business the way PNC runs theirs, I wouldn't be in business.
Reviewed Sept. 25, 2023
We have banked with PNC for over 20 years and recently experienced a fraudulent attack, where branches cashed fake checks on our account. The $ was returned after much time and conversations (caught within 2 weeks) BUT, they blocked my account for 2 weeks and would not release the block unless I paid for their service to preview and approve every check I write... Refused to give me a letter to explain to my vendors that we were victims of fraud (which made us look like deadbeats) and prevented us from processing payroll through our provider, would give us no insight or detail as to the fraud investigation, refused to reimburse us from return fees for everything that bounced against the block. They severely impacted our ability to do business.
Spoke with approximately 12 people over 2 months until I reached retail support corporately who was unable to escalate my complaint (highest level) and would only provide me a legal address and stated that hiring an attorney would be my only recourse. They refused even to reduce our (recorded!) conversations to writing or tell me what was happening with my fraud case (internal information they'd only supply with a subpoena). All calls to fraud and legal went unanswered. I have never been treated so poorly in all my business experience. The bureaucracy and red tape makes me believe that they are covering for fear of a class action suit and to cover up their culpability. PNC is the WORST. I am moving my business banking elsewhere.
Reviewed Sept. 23, 2023
PNC repossessed my boat and sold it at auction after failing to update my address in their system! My payments were on autopay and were going to the prior bank (my loan was sold twice). Even after proving I had requested an address change three times and a PNC employee was found to alter an official notice of repossession (updating my address), because one payment in 3 years was late over 30 days, the law states they have a right to repossess a boat (luxury item). I had moved and hadn’t lived at that address for almost two years!
Regardless, they hired a team of attorneys and I lost the lawsuit. To make matters worse, this was 4 years ago and because I refused to pay the amount due plus attorney fees, they continue to hit my credit every month stating the loan is pending repossession. I’ve never missed a payment on a loan. The only reason one payment was late was due to the first mortgage change and the customer service rep told me to wait to make my next payment until the new account was set up. This is the ONLY negative mark against my credit and my score went from the low 800’s to under 700 overnight. I have a rare blood disease and they dragged out this lawsuit probably hoping I would die. Well guess what? I’m still here and I’m pissed. If they are going to continue to ding my credit every month, I am going to let the world know. Really? Come on folks!
Reviewed Sept. 20, 2023
Because PNC is named as the mortgage holder, the insurance company is required to have their name on my insurance claim check. This means I have to endorse the check, and send it to PNC. I did this, and now PNC will not send me back the difference between the principle of the mortgage (so they're fully covered) and what the claim check was for. This means I cannot pay the contractors that are doing the insured repairs to my house. I have never gotten a straight answer from them since the process began. I have been told they mailed the check (waited two weeks never saw it), that they were reissuing the check and gave me a date that I would receive it no later than.
That date passed and I called again, found out that they hadn't done anything other than "put in a request" for a check much less than what they owed me. Now I'm told that they don't know why on any of these things, but that I have to wait another two weeks for them to process it. It's hard to tell if this bank is just incredibly incompetent, or just thieves and liars. My best guest is criminally incompetent, and they lie to cover it up.

Reviewed Sept. 14, 2023
To whom this may concern/Management: I have been given the RUN AROUND for almost a whole week now and I have reached out several times to PNC customer service and so many times they transferred me to the wrong departments and finally I request to speak to a supervisor and then comes Brian who said that he will only put me on a brief hold (1-3 minutes) for a few minutes then after a call that took 1 hour 41 minutes and 51 seconds to finally not get even a a half of a percent to the solution and on top of all that they hang up on me after almost 2 hours of waiting and I had to verify my identity 5-7 times and I had to explain my story over and over again 5-7 times to finally not get any solution nor a immediate call back.
I just got hung up on and on top of all that they revoked my account and I had no idea why this happened even after being told after several calls to PNC BANK that someone will contact me after two days and I believe 5 days have passed by and no one reached out to me and then I had to call them back instead. This was by far the Worst experience ever regarding banking customer support. I have no access to my account nor do I have a logical explanation of what’s going on. I mean this is ridiculous, no one was able to give me a straight up explanation or answer to anything regarding my account. Me as the customer I definitely don’t know what’s going, and all the PNC BANK employees and staff also don’t know what’s going on so WHO DOES??? It’s very frustrating and I know believe that it’s time to just involve the law/legal process with my lawyer regarding this unknown issue. PNC THIS IS UNACCEPTABLE AND VERY WRONG.
Reviewed Sept. 12, 2023
Because of safety they said, I could not purchase a ticket for a conference, they had to make sure it was me. So, I authorize the transaction and it declines, I called 2 different people "customer service", they both said, try again, which I did and... declined again. On the third call a very RUDE SUPERVISOR, comes to the phone and says that after 5 times the merchant puts a hold on my card. WHICH WAS NOT MY FAULT, as I was doing what PNC employees told me to do. End of the story, I DO NOT HAVE TICKETS FOR THE CONFERENCE, IMPORTANT FOR ME and PNC... is still not authorizing my card. Even thought I have never defaulted on one payment.
Reviewed Aug. 31, 2023
I have been a PNC customer for 25 years. I signed up for a PNC promotion to transfer a credit card balance from a Chase credit card to the PNC credit card. The promotion states that you will receive 15 billing cycles with 0% interest on that balance transfer amount. My balance transfer hit my new PNC card 3 weeks ago. However - my chase credit card still shows the entire transfer balance! So I am still paying interest on that balance instead of receiving 15 billing cycles of 0% interest- I am being shorted by one month of no interest. The customer service department was zero help when I called. I asked for a supervisor was transferred to someone who also was no help. I asked to speak with that person's supervisor and was told “there was no supervisor” above him. What the hell!! I am done with this bank! PNC engages in false advertising and doesn’t really care about their customers.
Reviewed Aug. 21, 2023
I deposited check on July 13th 2023, cleared from my friend account on 14th July 2023. I still have not received credit in my account Aug 21st 2023. Called them Aug 3rd they told me they need to verify owner of the check. I was on hold for 30 mins then I hang up. Calling again on 21st Aug. Same damn thing. We need to verify owner of the check. I did online transfer from my another bank to PNC Wednesday. Money go deducted from my account on Thursday, it’s Monday today. Still no credit in my PNC account. This bank is holding people money for no reason.

Reviewed Aug. 11, 2023
I am a 10 year customer. We fell victim to a scam. We caught it and brought it to their attention. We spoke to 9 different people, filled out a police report, etc. Their response to a customer who’s never missed a payment was to close all our accounts. No notice or communication. Absolute **! I will tell everyone I know to never use PNC for any banking or investment needs.
Reviewed Aug. 11, 2023
I would give zero stars if I could. Been a customer for 20 + years. Never an issue until the last 2 years. Kirkwood, MO branch is incompetent. Just paid a house payment and they deducted it twice back to back. First a rep said it was the other bank. The other bank said no. Next day a different rep said it was their fault. Now there's an investigation. Meantime checks are bouncing and fees are assessed. No money to access for four days now. Said they would correct it two days ago. Last conversation was this will take time and maybe we can arrange a provisional credit while they check into their mistake. Don’t bank here.
Reviewed Aug. 7, 2023
I recently had deposited a check via mobile app and apparently they can just deposit it whenever they want to and while you're waiting for your money that you should already have access to, they allow you to go in the negative. Isn't that nice! I am $200 negative in my account and a supervisor had the gall to ask if I was in any financial crisis. Another really great thing is if you do want access to that money that should already be available to you, is you can pay extra to get YOUR money faster. So if I want to not be in the negative I have to spend more money to get my money. Switching banks IMMEDIATELY.
Reviewed Aug. 5, 2023
PNC decided some transactions looked fraudulent. Shutdown access to account. Called, verified all information, verified all transactions, still refused to restore ANY access, said that all that information could be obtained fraudulently. Didn’t submit fingerprints or blood samples, so I don’t understand how else I’m supposed to identify myself. Customer service was impotent and unhelpful. Have had other problems with PNC previously, they’ve never been great. Recently went in during normal business hours (not near lunch hours) to open an account for my new small business. Was told the banker was “not there” but should be back, but don’t know when. Should have seen the red flag then and moved to a bank that TRIES to look like it cares about its customers. Will be closing my PNC accounts, suggest others do the same. If you are thinking about opening an account here, DON’T.
Reviewed Aug. 3, 2023
Still waiting to have my name removed from an account. Had an appointment and my name is still on account and being sent to my address. Representatives don't know what they are doing. Manager says she needs to investigate and will call me back.
Reviewed Aug. 2, 2023
I can not stop PNC from sending me balance transfer letters. After many calls over months; including talking to a supervisor I am now just cancelling the cards!! They will promise act on on it and at best it stops for a month and then they are back to it. It's a unneeded identity risk to have this info coming in the mail if customers do not want it!

Reviewed July 18, 2023
I've been with this bank for about 2 years now. First 8 months never a problem. Then for some reason it all changed. I have an ONLINE bank account with them. I do 98% of my banking on the PNC app and ATMs. Account balance was always on point up until then. Now my balance in my accounts is just about always wrong. I’ve called and went in to the bank many of times. These jockers keep telling me to go buy a tablet and keep track of my finances myself. Are you flipping kidding me. You're a major bank and can't keep my balance correct. So what's the purpose of the app, so I can get an around about idea how much is in my account.
Now they continue to tell me that when I use my card some vendors take the money out and then put it back in that same day. So now when they put it back in it screws my balance up. Four days later they take it out again. Probably true but that shouldn’t be my problem. Then they tell there is no other way. REALLY because I can use my FREE Cash App card a 1000 times in 1 day and my balance is always right. My mother banks with Marquette. She never has a problem. My sister banks with Bank of America. She never has that problem.
I honestly feel like they have it that way purposely to get people to overdraft. It just sucks to change banks once you establish at one but they are leaving me no choice. Just about every review I have ever read about PNC is bad. If I have to keep track of all my own transactions then why do I need the account. The same vendors you tell me that take money out and then put it back in don't do it with my cash app card. Anyhow I'm over it. Will be closing account today.
Reviewed July 12, 2023
We need to open a bank account for a trust. We have multiple accounts with PNC with decent balances. We brought the federal id no and the trust agreement to the bank. The manager took the documents and scanned them in. We were told it takes about 7 days. We did not hear back from them past the 7 days. Therefore we went back to the branch again (3rd time).
We were told that not all the copies went through. This was not our fault. They sent the documents again to the legal department. We called to follow up and were told someone would call us back within 5 minutes. Hours go by and we call again. Told someone would call us back. After going to the branch again, we were told we had to wait another 7 to 10 days. We told them this was not our fault and we should not go back in line again. The lack of customer support is so frustrating. What happened to taking care of the customer? Newport, KY
Reviewed July 6, 2023
New customer tried to set up new savings acct and fund from Chase checking. Verified SS # email, cell phone numerous times - called 3 days. Now says will be Month to fund?!!! No confidence in their process or CS.
Reviewed July 1, 2023
I have PNC Bank and they suck. They charge $35 fee if you don't have any money and they won't reimburse you. They also charge a monthly fee just to use their bank. I would say look elsewhere. Also, they're rude on the phone.
Reviewed June 23, 2023
On three different occasions I attempted to use their mobile app to make deposits and/or use Zelle and was blocked. When I called, I was told I had to go in person to bank branch because there was a problem. When I called my branch to ask why I was being blocked from using mobile app, they confirmed I had to go to the bank in person to resolve the matter. They said I had to show my ID to authenticate transaction even though I had successfully used the app before and they had already authenticated me by obtaining my passcode, SS number and disclosure of three recent bank transactions. I indicated the entire purpose of having a mobile app was to avoid the time it took to go to the bank in person. Nothing. They couldn’t help. So I’m going to close my account tomorrow.
Reviewed June 14, 2023
I would give PNC bank 0 stars if possible. They are absolutely horrible. They make mistakes and take months to fix them. In my case they had an error in the date of a trust account for my deceased mother. They insisted multiple times that I needed to furnish the "updated" document. When we insisted that no such document existed, they said "That's your problem not ours". 3+ months later, and 4 escalations, they agree it was an error on their part. From talking to a local lawyer, this is a systematic problem (intentional?) with this bank. STAY AWAY.
Reviewed June 6, 2023
I am attempting to close my deceased father's account and have provided all necessary trust paperwork. After 3 weeks they try to tell me they don't have all the paperwork they need and I can't even get someone to talk to. They claim there is nobody customer facing that can talk to me from that department, and that is crap. I will never deal with these morons again.
Reviewed June 1, 2023
After 9+ years with PNC I have lost my home and lost my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn’t try to fix the situation at the end of the banking day or the following day, when Samuel’s banking transactions didn’t balance out.
My landlord didn't make me aware of this bank error til March 2023. The outcome of this bank error caused an eviction to my family and I, Banyan Preserves thought it was a flagrant check after trying multiple times to process it. After being passed on to multiple PNC agents in different departments, they basically told me, "YOU’RE SCREWED" due to their bank error. They can’t help me but they can make a documentation of this bank error and wish me luck. I’m just asking South Mountain PNC or those who have the authority to make things right.
Reviewed May 23, 2023
Do not use them for any reason, worst bank I have ever dealt with. They messed up my direct deposit and now I have to wait days before I can get any of my money. Deposited a check and after I was told I would have to wait 3 days before I can get to my money.

Reviewed May 19, 2023
PNC charge me a $7.50 fee to replace my debit card. I received six text messages as well as email alerts from PNC stating that there were attempts to use my debit card so I went and got my card replaced on the mobile app and I selected the lost/stolen option. Next thing I noticed was the fee. I attempted to contact PNC about the fee and it was impossible to speak to a human being.
PNC Bank Company Information
- Company Name:
- PNC
- Year Founded:
- 1852
- City:
- Pittsburgh
- State/Province:
- PA
- Country:
- United States
- Website:
- www.pnc.com
