PNC Bank Reviews

I was a long time PNC customer. I did most my banking with this bank after I moved all my assets from WF bank because I believe PNC *was* good. My recent experience showed otherwise. PNC is just WF, when you are not looking they slip a fast one over you and charge you fee. Let me explain, I had always have a virtual wallet account. Last week I notice that there is monthly service charge showing up on my account. Not big deal. It is only $25. Bank charges fee all the time. It is a business after all. In fact I am paying thousands in my investment account. So, I just want to check what kind fee is it and why I have seen it before.

$5000. I put $5100 in it. The minimum amount to avoid a service fee is $5000. I already got an email saying I'm about to be charged a service fee for not maintaining the minimum balance. So I'm trying to call and get an actual person, and after wading through 5 minutes of a stupid robo answering machine, I was finally placed on hold and told it's at least a 20 minute wait. I don't think this is going to be worth the cash payment. I'm closing this account and avoiding PNC like the plague.

They took a extra 500 out of my saving account and the vendor voided it right of the bat. I also have a copy of it being voided. Flat out lied to. 3 different phone calls and even w the voided slip they're still screwing me... so now the remainder will go towards legal representation and the phone calls where they lied they better have because I have the call logs.

After having my account for a few years, I had trusted they were taking care of my money and, to my detriment, did not keep as close tabs on my money as I should have. As a consequence, Planet Fitness somehow got into my checking account (I never gave it to them) and started charging $14 a month even though my membership is free through UHC. Additionally, TMobile, instead of charcging one charge, made three charges that I did not authorize (my account was never overdue).

I've been a customer of PNC Bank for over 30 years. Over the last five I've never seen such a downfall of customer service. It seems like every time I need something done it's nothing but a challenge. The online and phone service banking is a joke. I was put on hold three different times for the exact same thing and hung up on twice before talking to somebody. It's time to find a better Bank that actually is concerned about it's customer rather than taking Services away that they've had forever and letting their customer service get as poor as it has gotten. I have given the numerous chances and they have failed me every time.

I was recently scammed out of a fairly substantial amount of money. On the day it occurred, PNC actually called me, due to my banking activity. I'd told them I'd learned I'd been scammed and they proceeded to block my account. The rep also advised me to replace my card. I'd also reported the incident to the FBI as it was a cyber crime. However, what upset me more than feeling like a fool, was the time it took for PNC to review the matter and decided they weren't going to credit my account with the funds lost. I appealed twice. But their decisions were the same. Upon calling to find out why, none of the interactions with PNC on that day were notable or significant enough to credit my account. Having been with the bank for a number of years, needless to say, I was incredibly disappointed and upset by their treatment. I will be looking for another bank to do business.

The drive-through in my location has always been open until 6 pm. This allows people who work to visit the bank after work without going in LATE after they open at 9 am or use their lunch break to visit. Today, I hurry to get there by 6 pm and I see all drive-through lanes are closed, so I go to the door. It's 5:10 pm, and the doors are locked. There is at least 5 women milling around in the place. Nobody comes to the door, so we talk (yell) through the glass when I discover the drive-through no longer stays open until 6 pm. Just go out of business. Close. Don't annoy your customers during your death spiral.

I have been a PNC customer for almost 20 years. I have never disputed a transaction. Recently, I noticed 20 fraudulent transactions over multiple days. I immediately contacted PNC. I had an excessively long wait time to finally be connected with a live agent. I reported the transactions. I NEVER heard back from PNC. I am a nurse. I work 12 hour shifts and often in a row. I had alerts set up on my account and trusted PNC to protect my money. They did not. I reached out again nine days later and after multiple excessive wait times and a dropped call with no callback, I reached an agent to be told that monitoring my account is my responsibility. After weak apologies and no resolution, I am out over $500 until a 90 day period in which PNC will "look into it". There is no guarantee that I will get my money back. Do NOT trust your money to PNC.

0 Stars. Been with the bank 12 days and it has been nothing but miscommunication and errors. My mortgage was with Colonial Savings for 10 years. They sold to this disaster of an organization. Was notified by email mid-January that PNC was taking over the loan and that I should already have a letter with details. That letter arrived Feb 8. It said that I needed to set up autopay. I paid the Feb mortgage payment manually and was going to set up autopay later. PNC debited my account for the Feb mortgage payment again cleaning out my account.

Well, I see why they are given a one-star rating. PNC personnel seem to be nice, but that is as far as it goes. I applied online over a week ago for a "simple" checking account. The automated email said it would take two business days, which I thought was fast. I contacted customer service the first time four business days after my initial submission of my online bank request. I was told it takes anywhere between 2-4 business days. She checked with account services and said it would be the following week. I told her what the automated email said. There was no comment. I contacted PNC again today, February 11, 2026, and was transferred to account services. I spoke with an account representative, and he informed me that I had no online bank application. If this isn't a sign, I don't know what is. What a joke this bank is. Bigger doesn't always mean better or competent. Don't waste your time with this bank.

Terrible technology! PNC online banking is like using a 1980s computer. Glitchy, constant lockouts… just awful. Fails when you need info on your account every time.

PNC used to be a fantastic bank. Until Covid. Now it's terrible. Zero customer service. Unfriendly branches. The app is extremely slow. My account sat for 6 days in pending because of being closed for MLK day. It's sad and disappointing.

This is, by far, the worst bank I have ever used. If I could give it negative 10 stars, I would. Their phone banking is faulty. It has locked me out of my account (saying that I put in the wrong PIN number when I didn't). This has happened several times. They have let obviously fraudulent charges slide by without flagging them. Additionally, they are way understaffed, and what staff they have are, in my opinion, pretty incompetent. Expect long wait times, long lines, and no eye contact. I am going to take my money somewhere else at the earliest opportunity. Don't go here; you'll regret it.

By far the best banking service I've ever seen in my 63yrs, I'm on social security and I'm treated the same as a large account. I feel completely safe with PNC, awesome service... I love PNC Bank.

I opened a checking account for my state retirement direct deposit, first check is in paper form. I deposited it my account and PNC flagged it for fraud holding my deposit hostage. I was treated rudely by bank managers so far for 2 days with no explanation or reasons or help. Called their fraud Department at least 10 times with no one answering spent at least 8 hours total on hold for a representative, left several voice messages for return call, had bank employee request escalated Department now they say wait 24- 48 hours for them to call me ask branch manager to call them so we can resolve this matter. She says she don't have a phone number for them. I'm in day 3 of them holding my funds hostage and with not 1 pnc representative even attempting to help me. Google pnc reviews. You will see this is a common problem.

PNC Bank is the worst company on the planet. Dad died and had two open HELOC loans. Took Mom to her local branch with a death certificate and money to pay them off in full. There's is also a car loan that he paid off five years ago but looking trough records they never sent het title no release the lien, so the state of NJ would not issue a duplicate title because of the PNC lien. First person said to go home and call the 800 customer service number. When we explained we did call and they said to go the branch she just kept repeating, "Let me do my job." Her title is Branch Sales and Service Associate. She refused to help so we waited an hour for the next available person. He helped with the HELOCs but as far as the car title, we got a letter saying they cannot process due to the following reasons: and then the page is blank. Provides a customer service phone number and they tell you go to the branch.

I've been trying to set up bi-weekly payments. I've made the extra payment required, they didn't take out the next payment on the specified date, then told me it would come out on a bank holiday. I questioned this and the person told me that it would still come out on that date despite being s bank holiday and it did not. PNC might be the worst bank I've ever dealt with. I wish they never purchased my mortgage.

While the product they offer is great (a HELOC you can switch to a fixed rated, with a fee), if their representatives don’t know how to service the product and their technology is archaic (think deer in headlights look when you ask them to lock in the balance), then the product is useless. Seriously. I had to tell them you can lock the balance online otherwise they would make you wait 7 business days to get this done 😑 An internal transfer to make a payment from a PNC acct to a PNC loan shouldn’t have to take business days. They’ll take your money right away and deduct it but will not credit it or even show it’s pending til 2 business days later. I get it if it’s an external payment but PNC to PNC? Doing business shouldn’t have to be this complicated or hard.

Bell Rd Sun City Az branch. Received letters and emails from the bank to update my account info. 3 times met with manager and once on the phone to do that and for over a year was still receiving the same letters till I called to the Main office myself. Complete incompetence!

Called about possible fraud. She told me she couldn't give any info. I had to go in a branch. This a bank I noticed on my credit report. That I don't remember opening. Treated me like I was the criminal.

Their credit card department gave me the runaround for 2 weeks on a card application. Then finally I had to call underwriting to get informed of a denial. They couldn't explain the denial because I have a perfect credit score, zero late payments, high income, and a fantastic credit history. Thanks for wasting my time.

Next to impossible to get through to an agent. Terrible customer service. Need help logging in to my account, and cannot get a person on the line. Have tried to call more than once and all the same. Long wait.

PNC External Transfer has not been working for months now. They claim it is a temporary issue, but obviously it appears to be intentional. Clients reserves the right to be able to transfer funds from their PNC account to an external account. PNC Directors, consider this urgent, to avoid being on national news. It's been months. Thank you.

When my wife died I went to PNC to let them know of her passing and to make necessary changes to our accounts; I have to present a death certificate at the Mt. Lebanon branch, where we banked, to complete the necessary steps to make the changes. I brought in a certified death certificate, an original, and gave it to the woman handling my case. When I went back to the branch to determine the status of the changes, I was told they did not have the certificate. The woman who was handling the matter was not there that day. It took a significant search/time period, but lo and behold they found the certificate--from where I do not know.

WORSE SERVICE! IN FACT NONE! JUST HORRENDOUS. STAY AWAY FROM THIS BANK! Used to obtain a car loan, but absolutely no assistance or follow-up in receiving registration transfer (lien holder) to another state.

I’ve been using PNC Bank for many years, and my in-bank experience has almost always been positive. Their online banking site (both the old one and the new one recently activated) often drive me to find another bank. On the old site, whenever they do an upgrade, something goes wrong and it takes me sometimes hours to figure out why I’m having the problem. I don’t think they ever Beta test their site from outside the system. Customer Service is completely useless, and no one ever responds to “secure email” unless it’s with an auto-generated bit of nonsense.

PNC Bank in Passaic, New Jersey is stealing ATM cards. I had my ATM card taken by the ATM and had to wait to get a worker with an attitude to bring me my card back about an hour later. I have had money disappear in this same bank branch. I had to file a grievance to get it back. Today, 1/3/2026, I went to get my boyfriend's rent money. My boyfriend is frequently in the hospital, like today. I put the boyfriend's Direct Express ATM card through PNC's ATM and swiped my boyfriend's Direct Express card. The PNC ATM snatched up the Direct Express card and would not return it.

As a long-standing PNC customer, to my fellow ** Tri-State residents, I would strongly advise that you refrain from conducting business at the racist branch located at 1346 4th Street, Northeast D.C. I've never had an issue with PNC Bank; however, I take exception with any financial institution that allows. Its bank manager to implement rules that indiscriminately discriminate against ** people. And, for a manager to be fully comfortable/confident in stating that PNC, as a corporation, supports her bad decision making is very telling. And, to the CEO of PNC Bank, please remind the Bank Manager at aforementioned location that "not all ** people are criminals, thieves, liars, uneducated and/or up to no good!"

I had a 13.00 check from Huntington Bank that I took to my PNC bank and they would not cash it for me, instead they only wanted me to deposit into my account. How terrible of a bank to tell you what you can do with your OWN money!!!! Never and I mean NEVER sign up for this Bank.

Probably the worst bank to deal with is PNC Bank. The staff does not know how and why the interest is being charged. I have 2 loans with them and I want to pay off the higher interest loan. The customer service agent is forcing me to pay off the loan with the lower principal. I have been on the phone for 50 minutes and the problem is still not resolved.

They placed a hold on my account without telling me why and now I am trying to get a wire of $10,000 sent back to the person who sent it to me. That person through their bank requested a recall on the wire on 11/18/2025 and it still has not been sent back to her bank.

Thank you, Evelyn for your information about PNC Banking and sharing why, I could not be able to get on to the mobile app. You are a very good listener and I do appreciate your knowledge about PNC Banking. I am glad to speak with someone on the phone that does have patience to listen to their customers 😊👍. Thanks again!!

I recently went to my PNC Bank to complete a transaction. I was appalled at the way the staff dressed and wore body piercings. A bank is a professional institution and thus it should reflect that in actions service and dress code. On top of that they were playing rap music in the background. I felt like I was in a bar or restaurant. I would appreciate some direct action to this complaint.

Just saw your promo ad off of Varney Fox show--it had a young ** female emp. & a big ** guy employee telling us to use PNC ---as usual no ** guy spokesman--typical crap from an American big business these days!!! No Thanks!!

Take your business elsewhere, especially if you need business banking services. PNC completely messed up our payment platform, which resulted in standard payments getting rejected. They took no responsibility for the fees, losses, and lost time we spent fixing the situation. They even refused to refund the $300 in late fees we were charged as a result of their mistakes. Found a much more supportive banking partner in Chase.

We are moving out of our town and our current bank has no offices at our destination home. Thus, we found that PNC had a branch here in our hometown as well as one in our destination town. Accordingly, on October 31, 2025, we opened a checking account at PNC with a large deposit. That was a huge mistake. The next day and each day afterwards through November 5, we received emails telling us that we had a zero balance. Finally, a very hateful letter from PNC arrived November 6, 2025. Since our account was at a zero balance (per PNC) We were almost positive that someone from PNC had hacked our account and took our money because nobody else knew we had an account there--this was on the sixth day after opening the account.

Worst bank ever. Still can’t make my credit card payment online so I have to go in to make a payment. (They’re “revamping the system” for three months now!) Made payment in cash. Still not showing up on my account -it’s been three days!

This bank tried to scam us for $3000.00. They told us in order to cash a check from them, their check 3000.00 bucks and when we said something they said, "O we made a mistake. It will cost you 300.00," to cash their check, unless we were their customers, I will never bank at this rate trap. They're all liars and try to hurt the little guys. No wonder they're the worst bank in the world.

⭐☆☆☆☆ (1 Star)
Extremely Disappointed. Avoid PNC Bank (Run). This bank starts out pleasant but quickly shows its true colors. They overpromise and underdeliver. I made a wire transfer after confirming all details with a representative beforehand and yet, they froze my entire account without warning or explanation. My account remained frozen for an entire month, and I received no meaningful communication from the branch or any higher department. Every call for help went nowhere.

I have 18 month history that the PNC IRA Department is conspiring and covering up details on my accounts. The IRA department was caught in multiple lies and as a way to throw me off the case they are denying notification of death of my parents despite PNC bank manager having all the signed forms for IRA transfer on file. Each time I attempt to get the IRAs transferred individuals do all things possible to restart the process denying receipt of request to transfer. This has gone on since April 2024 and needs an immediate investigation.

Went to PNC Bank in South Philly to cash a check from a company who banks thru PNC and when I asked about cashing the check the teller told me it would be a hundred dollars to cash my check at p.N c bank since I was not a customer. I cannot believe that p n c bank is trying to charge a hundred dollars to cash a check that is from their bank, it is criminal to allow them to charge outrageous fees for you to get your money on a check drawn through their bank!!!! Thieves... They don't care about people and this is why they lost a lot of customers and will never get my business ever or anyone I know!!!!

We opened a PNC Business Checking account right down the street from our newly acquired second location only to find out that branch does not conduct typical banking transactions at that facility, it only handles sales. Strike one. Over the course of the last two years we have been nickel and dimed with fees for things I still have not been able to figure out what they were for. Strike two! We recently paid off an auto loan earlier than the the original term and were charged a substantial ($4,000) prepayment penalty which the bank will not waive. Strike three!! Our rep is amazing and very responsive, however can only work within the guidelines of the company. If it wasn't for that relationship we would have moved on a year ago. I would highly suggest you do your homework prior to opening any accounts (especially a business account) with this bank.

5 yr customer with a bad outcome. Reported fraud from my Zelle. PNC sent me a letter stating that the determination was based on Customers Historical. So I have screenshots of the abuse to my account in real time. They won't even acknowledge it or let me send them. I've opened a dispute with them twice and I'm getting the same excuses. This isn't the first time I've had fraud on this account and normally it's disputed quickly. Are they willing to help? Absolutely not! I'm done and looking for a new bank because of the lack care as a customer. So I guess it's safe to say the customer isn't always right in the eyes of pnc.

I would never bank with PNC. The only good feature is no surcharge for using the ATM at Wawa. Terrible online experience. Bad customer service. I would not recommend this to any friends or family. Be warned.

One of the worse banks in the state of Indiana. Have tried to get a simple loan many times with a 650 plus credit score, every time denied without reason. What is the purpose of having a bank if they will never help you. Goodbye and good riddance!!

This garbage dump corporate pig farm. The redesign was only to take away options and complicate customers' ways to get info they can charge for or not deal with at all. Will be closing my accounts here. POS corporate scum.

I have my wallet account for going on since I was 15, banked with them my whole life. I am 24 now and they randomly put a hold on my account after my grandma sent me money on Zelle. I was told they would close my account, they was just reviewing my account, and today they randomly closed it after over 10 years of banking. Absolutely horrible.

I originally took out a PNC student loan in January 2011 for $25,000. I graduated in May 2012, and after my grace period ended in November 2012, I began consistent repayment. Over nearly 13 years, I’ve paid $32,288.20 toward principal and $23,481.85 in interest — totaling over $55,000 — yet I still owe $7,119.82. Despite my long history of on-time payments and loyalty, my variable interest rate is now 12.18%, which is unreasonably high for a customer with this kind of repayment record. I recently reached out to PNC to request a rate modification or refinance option, hoping they would value my years of good standing. Unfortunately, they declined to offer any assistance.

I am going to copy and paste another review because the exact same thing happened to us: "Don’t bank with PNC. They’ll close your account without providing an explanation. I just got off the phone with one of their workers and they closed my account randomly so I had to go through different call centers hoping to get an explanation and they didn’t give me anything." They will NOT explain it and will treat you like fraud and that you owe money, even though you neither are true. The sad thing is that we switched our joint account to this bank from another bank because of crappy service. The people just can't win.

Don’t bank with PNC. They’ll close your account without providing an explanation. I just got off the phone with one of their workers and they closed my account randomly so I had to go through different call centers hoping to get an explanation and they didn’t give me anything.

I want to give a shout out for Tamia in your Dispute Resolution Department for her pleasant attitude and her keen knowledge. I had a problem with a previous dispute through PNC. She quickly identified the problem, and said she would initiate action to correct the oversight. PNC needs more positive employees like Tamia. Great job!

Worst bank ever. If you think to open a new account think twice before you bring your money to PNC Bank. Don't do it. Just go somewhere else and open a new account there. This bank is the worst bank in my life.

PNC online Services are helpful but the branches leave a lot to be desired. They have poor customer service and a lack of customer care. They need training and oversight in the branches that result in better management of customer service. What would have been a simple phone call at another bank has been over a four day venture with this bank due to the lack of care from the branch not listening to corporate and being passive aggressive with the customer. So unprofessional as a large bank!

I have been a PNC customer of PNC Bank for 5 years and I have never, ever received a card larger than the security of 300 dollars. I have no debts, I always have 10-20 000 dollars in my account which they use for 5 years! My credit score is always around 730.

If there was a 0 star option, I would select that. An absolute terrible customer support process and actual resolution case. The banking industry is typically terrible, but PNC stands out on being somehow worse and slower than every other one I have used before. The longest phone calls I've had with a customer service process (about a dozen transfers to "other departments") with little to no resolution.

Horrible customer service. Stay on hold for half hour only to speak with someone who cannot speak English.. The bank will fine you for late fees and add interest fees no matter when you mail it. The check seems to amazingly get cashed day after the due date, lol. They have no more access now to steal my money and send overseas. America is where I bank now...

I applied for a home equity loan with them and I was not disappointed that I didn't get the loan. Was more disappointed that no one ever contacted me to let me I didn't. When I called staff was not friendly or polite. They just wasted my time. After waiting over 45 days to hear back from them I finally contacted them and that is when I found out the decision they were never going to tell me. Just ran my credit and wasted my time and effort. That's bad business.

This is related to a PPP loan. I have our whole story and background laid out in a 3-page letter that I have given PNC already. Our issue with PNC is that they gave us advice and were confident that we would have a fully forgivable loan, but now that the rules for forgiveness have changed, they are unwilling to help. I've spoken with many people at PNC, but I only get a book answer. All I want is PNC to provide is a human answer to SBA. We know the rules changed for forgiveness, but we were out of options at that time. We hope that the SBA will give us an exception to the forgiveness rules due to our circumstances.

Don’t bank here if you want your money to be protected. Our checking account got drained ($4,000) by fraudulent activity (you could see whoever was doing it just kept trying and then as the amount went down they charged smaller amounts), we got no alerts, calls, texts, emails, notifications nothing. I’m not sure they he have a fraud department. When we got a hold of someone at PNC it took a few weeks for a provisional credit and then a couple months later they reversed the provisional credit with no explanation or communication. We will NEVER bank here again and will discourage anyone and everyone we know to do the same.

PNC Bank offered a promotion and when it was time to get it they gave me a run around and told me I had to wait another 90 days to see if I meet the criteria which obviously I already have and now I have to wait another 90 days to get it now. I would not recommend this bank to anyone as they are very dishonest

I’ve had two complaints with PNC for discrimination against people with disabilities. 🤬 One advocate actually told me that I could not file a complaint on her because she is the last person I will speak to. 😡 How can one advocate especially that handled complaints be immune to customer dissatisfaction or complaints. 🤬 Is this how PNC treats people who are on disability!

It took me 4 calls over an hour of my time just to order a new debit card. Took 3 days and account locked, change pin in phone, online, & atm individually. Ridiculous....I wasted over an hour on the phone

PNC closed my HELOC at the same time I started receiving Medicare programs in the mail. I will be 65 in October. We have never been late on any payments and I’ve always used a line of credit opposed to credit cards because the interest is lower. I do not have a mortgage on my home And I’m never late on any of my other bills. They would not tell me why just that they reserve the right to review loans and whether or not I might not be able to repay it. I use my line of credit and then periodically pay it off with a large sum of money. They want to review my husband‘s trust fund, even though we were approved based on his employment.

PNC bank is the absolute worst bank to carry a mortgage. Our original mortgage on our first home was through WFB. When we purchased our new home, PNC became our new lender. It has been a complete nightmare from the very beginning. We have a mortgage that includes insurance, taxes, etc wrapped into the payment. PNC takes our money, but then we get notices from both insurance and tax that we haven't paid. Every year we go through this. Trying to figure out where PNC is placing our money and making sure everyone is happy. If a bank is doing their job, the customer is the one who should be happy, not doing their job for them. If PNC is going to be your lender. FIND SOMEONE ELSE ASAP.

PNC is the absolute worst. Offshore reps. who you can barely understand. After banking there for 30 years, I am done. More so, I am taking legal action. I deposited a large check from the proceeds of the sale of my home. They told me it would clear in 3 days. Now they extended to 14-days as they need to verify with Wells Fargo. Really! In this day and age, we are calling banks. Not once was I notified of the hold and even the local branch manager told me this was unrealistic and unwarranted. PNC Bank, you should be ashamed. See you in the proceedings soon!

Horrible experience with PNC Bank- 22 year old son had UTMA account- went to close it out after the "custodian" passed away- said he could not close his account out because he was the "minor" on the account even though he is 22 years old and he presented the death certificate of the 'custodian' - went back and forth for about a month and then PNC Bank allowed a random person to close out his account and gave that person the money that belonged to my son. This account was opened for him about 16 years ago, wasn't much money in the account but why give the money to a random person? Don't trust them with your money!

I’ve spent nearly two years working with PNC on a mortgage, providing every single document and explanation they requested—often multiple times. After all that time, money, and effort, they denied my loan at the last minute using a false reason based on inaccurate information that was never once brought up in the process. This was not only unprofessional but deeply unfair. Communication was inconsistent, accountability was nonexistent, and the experience has been exhausting. I would never recommend PNC to anyone looking for a fair or transparent lending process.

This is the hardest bank to make a payment. They want 30 mins of verification to make a payment. I guess they don't want my money. I have a copy of my bill and can't pay them over the phone. Good grief!

Two months ago I opened a checking account and today I withdrew all my money. In the process I was never able to make deposits and use the bill pay. I had a dozen conversations with many levels of bank employees and one meeting inside branch manager's office. Every employee was clueless to the cause of the issue and it was never fixed and I lived with daily aggravation, till I went to the bank and withdrew all my money. Don't give your money to PNC!

Had an incident where local Post Office gave me a gift card. That was inappropriable even after going to the Post Office and finding out that the worker there apparently changed the last 2 numbers of the gift card and not the one that I purchased. And therefore I was out the $100. Contacted PNC bank and they were supposed to send me info to send them pictures of documents I have and all they did. Was send me a letter today saying, "Sorry about your luck. You are responsible for the $100." So I am out a $100. That the guy at the post office took from me.

I worked with PNC Bank for a HELOC credit line. I just say one thing. NEVER EVER waste your time with many back-and-forths. Their appraisal system is terrible. Can never change their mind. A ridiculous thing happens when they send your dispute request to the same appraiser. OMG!!!!

I'd like to leave a great review for Christina **, She was mostly working at the PNC Bank in Spring Hill Fl at the location on Mariner Blvd. Always greets me and my wife with a smile and asking how we are. Recently we paid off our equity loan on our house which we got from PNC, Christina started the process for us. We sold our house recently and the loan was paid back at the closing. I thought the end amount that we owed wasnt low enough. So Christina said that she would go over the numbers for us.She came back and showed us how PNC came to that amount.

I am trying to buy an item for 20 dollars. PNC says I don’t have enough money. I have 121 in checking. Says I’m going below limit. I have this happen at least once a month. This is absolutely unacceptable.

If you value your sanity, your financial stability, and basic human dignity — avoid PNC Bank at all costs. My experience with them has been nothing short of a nightmare. I had over $11,000 deposited into my account, and PNC decided to freeze my funds without giving me any reasonable explanation. They blocked my access, ignored my calls, and left me to suffer financially while my own money sat there, locked away. For weeks, I have endured humiliation, financial hardship, and emotional distress. I couldn’t pay rent, I couldn’t buy food, and I was forced to live like I was broke despite having money in my account. PNC’s so-called “Executive Client Relations” was a joke — They promised resolutions, ignored calls, and their final “solution” was to return MY money to the sender. And guess what? Even that hasn’t been done.

I was excited to establish my new business in March 2025 and, after asking around for the best banks for small businesses, a friend referred me to PNC. The staff at the North Gwinnett, Georgia branch were very friendly, and I opened two business accounts—a process that took over two hours. During my appointment, I inquired about a business credit card and was told to simply wait 30 days before applying. Trusting their advice, I waited. In the meantime, I was approved for business credit cards with Chase and American Express without issue.

Horrible phone is horrible. They won’t do it to your Face. Horrible bank. The recording the beginning is obnoxious. The help is so stupid. I am changing banks as soon as I am mobile after multiple surgeries. They are going to lose 2 lawsuits winning in the beginning of next year. They can’t even get my social security number right. It took months. Employees hang up on you

PNC used to be a great bank, I've banked with them for years. Recently they did an update to their digital systems (website, apps, etc.), they warned customers that access to online banking would be down for a few days and to go to a branch if you needed to see your balance or to do anything. What they didn't do was warn us that we would have to sign a new digital policy to access our online banking after this update. I strongly disagree with the new policy because it now releases PNC from ALL liability if their digital systems are down, and specifically calls out that this is even if it causes you to lose money because of it. So basically they can remove their digital systems or not allow you to online access to your accounts any time they choose and can't be held responsible for it. Unless you agree to this, you can't access your own accounts.

Worst banking experience ever. They make Wells Fargo seem like a good bank. That is how bad they are. Nothing good about this bank. As in NOTHING. Truly awful bank. What can you expect from a bank based in Pittsburgh. High fees, holding cash deposits a extra day so a bill gets returned. A integrated system that is clunky and confusing. I can't believe I am saying this BUT WELLS FARGO IS A BETTER BANK THEN PNC 🤯🤯🤯. PNC is 💩😡💩.

Inaccurate on account balances. My balance was correct July 3. I had money sent to me by my brother and all of a sudden five days later my balance is in the negative thousands. I was never told or aware of it. I do not receive a paper check. My checks are all digital. I haven’t seen a paycheck in years. I have never had a bank changed my accurate balance to a ridiculous amount and not inform me. And then take five days to fix it without notifying. I will never bank at PNC again. I’ve only been there three months.

After running out of checks I received an automatic shipment of new checks. For $23.68, did I receive two or three boxes of checks (8-12 books)? No, I received only two books of checks with a four deposit slips total between the two books. Just another insult to injury to top of $0.01 interest on my balance. What started as my local community bank has morphed into a gigantic conglomerate. No problem…I just switched to a genuine local bank.

That branch on the Sansui parkway is the worst Branch I've ever dealt with. They are rude. The manager is rude. She should not be in that position. They're there to help people but they do not. This is the third time I've had a problem with them purposely overtapping my account for financial gain. I have now gotten the consumer fraud protection for your involved as well as attorneys in Pittsburgh who do nothing but Sue PNC Banks. I'm waiting to have this problem solved before I go to another bank. And especially do not care for that branch manager. She is a snob. She is polite in a very rude person. She needs to be fired.

PNC Bank does NOT care about their customers. They have awful customer service and do not give clear communication or expectations. You can make on time payments for years without missing a single one, even overpay, and if you need even a little help, you have to jump through hoops to get approved. Even after approved, they will not give clear expectations and have no problem false reporting to credit bureau and tanking your credit due to "missed payments" when you were on an approved hardship plan. Then they won't even go back and fix their error. They do not care. One agent will tell you that you have to do xyz, but a different agent will tell you that you don't. I would advise anybody looking for a bank or mortgage company to use ANY other financial institution. Using PNC for my mortgage was by far one of my biggest life mistakes.

Three locations Lumberton, Merchantville, and Mount Laurel, New Jersey- One Branch was worse than the other for customer service-had three horrendous experiences!!!! Merchantville NJ- Was in this branch this morning- they put my name in the cue for someone to help me with my accounts- As I sat there patiently waiting for 20 mins - as only one person was working - the manager (did not get her name) came flying thru from the back with her laptop in hand - totally ignored me sitting there and slammed her door. Another customer came in and also sat down to wait. Katrina then came out as she was done with her previous customer and advised since I did not have appointment that she was taking the women whom she knew that came after me FIRST!!!

I unfortunately lost my job after 25 years and needed to sell our house. In doing so, we have to close our HELOC tomorrow. PNC is hitting us with a $3600+ fee to close it 24 months into the 36 month commitment. I am sure the fees were in the fine print, but really? $3600! This is an unscrupulous business practice and I will be moving a large sum of money out of PNC next week. Frankly, just dumb leadership taking advantage of consumers. Think about banking elsewhere.

Worst experience of my life dealing with these people. They are the grimiest, non caring, non professional, scumbags. If you are at all in any way shape or form employed by this “bank” you are a shady crook. They like to call and play games instead of just fucking collecting my payment. Wish I never dealt with this financial institution or their half ass employees but unfortunately I can say I have. If anyone truly cares about the way I feel my number is ** and my name is Adam **. Would love to hear someone out there cares about this horrible experience and tries to make it right because this is total bullshit!

Customer service is pitiful. The process is designed to make paying off a loan difficult to impossible. They refuse to provide payoff amount. Expect via fax or postal mail. They refuse to accept cash at a branch for loan payoff because they need "certified funds". It is absolute idiocy.

PNC pulled a hard inquiry on me during a personal loan application. After I put in all my info and was ready to click submit; I called PNC to make sure this wasn't going to be a hard inquiry. The rep said, "it is a soft pull" so I clicked submit, but then the rep said, "Let me double check." I was LIVID to find out it was hard pull. PNC is now "investigating". REALLY!!

One of the worst customer service experiences I have ever had. First of all, the directions to set up Zelle are not clear that it cannot be used on the computer. The user interface asks you to Login, but then shows an error message. I kept trying and got locked out of my account. I tried to call Customer Service, but you CANNOT get through. It asks for the UserID but won't accept it. There are no work-arounds. It cut me off.

PNC discloses a fee of $30 for domestic wires. I went to the branch and sent out a wire. A month later I was shocked to see a $95 fee on my statement. Concerned I called my local branch in Willoughby, Ohio. After having the phone ring without answer, I called corporate. 30 minutes and 3 people later I was informed that this is the fee for an in bank wire and if I wanted to discuss my grievance, the local branch is the only place for that. I would not recommend this bank to my enemies. Thieves in suits, nothing more.

I have been a customer of PNC since I was 2 years old (now 40)... I have several credit cards which I DO NOT carry a balance, and pay full balance monthly. My credit score is >790... I set up a credit card with PNC in December of '24, and immediately the month after missed a payment (auto-debit) because the system automatically set the last statement payment for the month after the card was opened, not the month of... I received a notification 7 days later that I missed a payment, which is extremely inconvenient because I ALREADY MISSED THE PAYMENT BY ACCIDENT! They waived my Late Fee and Interest Charge.

This is the most poorly managed financial institution I can imagine. Paid over $500 on a mid month CC payment yet none of it was posted to the oldest outstanding balance of $11. Also Have DEI hires not properly trained to do anything on the phone except "get a supervisor". I would not trust them with a revolving or installment credit account and neither should anyone reading this review. If it were not so much trouble to do so, I would change banks.

Looking for a consistent bank that’s keeps up with your funds when you spend them? Well don’t go to PNC. Everything purchase is always pending and some things don’t come off until a week later at times. Also if you clear your account don’t use a 3rd party like CASH APP because PNC will still charge you over draft fees because it’s still in the “pending” mode. Even though you already clear your account. I definitely need a much reliable back I can trust with my money! PNC TOOK $70 out of my account and refused to give it back because there are things pending and hasn’t hit my account yet lol. Please be aware of these scams.

I learned my rent check did not go through because they did not like my signature. Well folks, when you're elderly, and have palsy in your hands, your signature might vary. Spent fifteen minutes on phone with them being verified (they would not give their last name). They insisted that I write another check, why not clear the first one since you verified me? I've been writing the same check, to the same person, for the same amount, every month for fifteen years.. We all have enough pressure in our lives without having the cancel our debit card cause they don't like a twenty dollar purchase to the dollar store. Or the signature for our rent check isn't what they like. Time to go bank shopping.

Absolutely the Worst Banking Experience – Longtime Customer Leaving for Good. After being loyal customers of PNC Bank for many years, this year we’ve decided enough is enough — we are closing all our accounts and will never bank with PNC again. This is hands down the worst banking experience we’ve ever had. From start to finish, the level of incompetence, lack of accountability, and total absence of customer care has been shocking. When a dispute arose, PNC was not only the cause of the issue by filing everything incorrectly, but they also refused to take responsibility. They took money out of our accounts without resolution, and despite repeatedly being told the dispute was filed wrong, they offered zero help and told us there was nothing they could do.

How can a bank accept money from Venmo for a closed account???? It’s been a month and I don’t have my money back. They haven’t reached out to me once about the issue, I have had to call several times. They claim a check is coming but it’s been a month. Best decision ever to close this account. They have poor values and terrible practices. Run from this bank.

Excellent customer service A+++. They help you with all your needs. I would recommend them. If you are having bank problems they will help you even if you have out of the box questions. Kind curious they greet you at the door. It is nice to have such great customer service!! A+++. Thank you for all your help! Christopher j **

I was solicited by PNC to recast my Home Equity Loan, and the whole deal was a bait and switch. They begged me to take advantage of the offer, even though I told them not to waste my time. We spent hours uploading documents to the "secure portal" which they claim they never received, so we had to email it. Then they told us we had no equity (even though we currently have the loan and have 8 times the loan amount in equity) and then claimed I didn't meet the "owner occupied" requirement, even though I LIVE in the property! They wasted hours of my time requesting documents multiple times, promising me we are "pre-approved" and "almost there" only to send a form letter full of bogus made up excuses to deny the loan. I am pulling all of my accounts from this scam of a bank.

Horrible customer service. I had a Prepaid Debit given to me as a gift and it was declined. I called the phone number on the back of the card to find out why. I wasted about 45mins with 5 phone calls. I was sent back to the main phone line, put on hold for 10 to 15mins. I asked for a supervisor and got the same run around. I finally got someone to talk to and was told the gift card money was given back to the people who gave me the card. They kept apologizing, YOU ARE NOT FORGIVEN!!!!

If you are banking with PNC Bank, you should think about switching. My savings and checking account was wiped out and they could not provide me an explanation. When I went to my local branch, they told me there was a hold on my account, at least on my end, but they couldn't tell me why. They said I would have to wait for 24 to 48 hours. There is no reason why there is a hold on my account. Why a person cannot got to their local branch and get an answer is crazy. They even called their national office and they couldn't tell them anything.

I used my debit card At a gas station. Got $28 worth of gas. PNC put a hold on my account for $125. It happened on a Friday. They held my money from Friday to Tuesday. Could not access it in my account. After an entire day of phone tag where the bank blamed the merchant and the merchant blamed the bank I was over it so I called the merchant and was on the phone when I went in to the bank to question it with the merchant on the phone.

PNC Bank, Okemos, MI. 4 visits in 30 days in attempt to correct multiple errors made on our account by “Branch Banker” David **.From basic name misspelling, even after error pointed out, to his inadvertently removing primary account holder’s name from the account, to his giving incorrect advice re: check cashing. Unacceptable customer service from PNC. Filed formal complaint and closed our account today. My advice- go to MSUFCU where staff is properly trained.

The individuals I have dealt with have been polite, helpful and professional. That said, this has been the most difficult new banking experience I have ever had! From the time it took to open the account to the challenge with my picture checks being accepted for deposit to the lack of clear communication with my check order to the challenge of finding a full service branch that can actually take a cash deposit. We opened this account due to moving from Charlotte soon and our current bank was not in close proximity to our new address and PNC was. We are also Pittsburgh area natives and kind of grew up knowing PNC. But I have to say there is something not easy about using this bank! We hope the experience gets easier from here after our actual move.

If you think you want to open an account-DON'T. I've been with them 34 years. You would think they value that---NO THEY DON'T! I called several times to review a pending business transaction and what documentation they required. I was promised a call back several times from the branch manager. Not sure why the assistant manager didn't get me the info that I needed. Lazy staff!!! The interest that my business has paid PNC has covered several salaries-yet I received the most unprofessional service---and NO CALL BACKS! So here I am, getting ready to fly to the state that has PNC branches as I'm currently remote---and NO INFO! Avoid their poor service.

PNC Bank has greatly disappointed me. I no longer wish to have a relationship with pnc bank. If you are looking for a bank to do business with I suggest you keep looking. If you stop here I am very sure you will be writing a review in similar fashion.

PNC outright refused to help me over the phone, after locking out my external transfers two times in a row, having to have two very long on hold phone calls then when it happened the third time within a 2 month period I had to call and wait again for a very long time. They flat out would not help me due to my calling from the office phone, which records all calls. I work monday through friday and have no time to come into their office, if they were to come to me like my other bank does is the only way I am able to make it work. This is bad service! There wasn't even a desire to rectify themselves or the issue at hand. Absolutely do not rely on Pnc bank for good service.

Horrible customer service, was trying to change my last name and have been trying for months. Went in to my local branch and they did not have enough staff to even give me a wait time. They could care less about their customers. Will cancelling my account asap. I asked for a card to file a complaint at local branch and the person gave me someone else's card and couldn't even write down the proper email to contact for support.

I received a notice that my auto payment was late and they never received the check from PNC auto payment that I set up. This is the first time this happened, but I didn’t want it to affect my credit score. I called PNC who said that the check was processed and sent over a week and a half ago so there should be no reason why they didn’t receive it. I verified it was sent to the correct address. They said I could put a stop payment on the check if it turns up lost. I thought about it, got off the phone with PNC, then set up auto draft through the loan company and then called PNC back to cancel the check. They said it’s 33$ to stop payment on the check AND I HAVE to call back in 6 months to RENEW the stop payment on the check.

These inconsiderate people closed my account. As such, I was unable to access my funds. I paid taxes near the end of January, my account was closed January 30. My payment was refused, and I must now pay penalties, since late. Also, I was refused the ability to obtain a check for remaining funds, at a local branch, told they must mail it. After a week it showed, I went to deposit it, and they had placed a 7 day hold on it. I am 71, and obviously have been banking a while, and this has never before happened. Stay away from these inconsiderate people!

Terrible phone service. Forgot my ATM card at the machine. Called customer service to ask if the ATM machine would take the card and keep it after a few seconds of me leaving? And if I could go back to the bank in the morning to retrieve it? The agent was a disaster. Asked a million questions which I answered correctly and still refused to help me. Put me on hold for about 20 mins and no help. I stated I wanted to report the card as lost. Still was denied that as well. No one could answer my question. Horrible and unprofessional.

I tried to use my card at an ATM machine and if would not take my PIN number. I have called three times and I was told to change my pin and that I would receive a system generated PIN number in the mail. I never received it but I got a letter saying that I requested a new pin which is worthless. I’m done customer service free number sucks. I haven’t been able to get cash out of my account now for a month, I am done with this crap time for a new bank.

PNC used to be a decent bank with great customer service. The branch in Hazle Township has the worst service a person could imagine. Doubt me? Imagine having appointments TWICE to make adjustments to your accounts only to have three out of four persons not show up for the appointments THEY scheduled. Wild pigs could run a branch office better than the Hazle Township branch is.

Recently opened a business banking account, I spoke with a representative 1/26 at 5:25pm ET named Patty who was extremely unhelpful. It was by far one of the worse customer service experiences I have had. After being with PNC bank for many years, I am now going to switch all my personal and business accounts to Chase Bank. PNC - hire a better customer service staff.

Have banked with PNC for nearly 20 years; now I’m preparing to close my account. Constant excessive fees and POOR customer service means if you don’t value me as a client, I’ll take my business elsewhere. INEXCUSABLE.

I wrote a check 7 thousand dollars to PNC bank in springboro. I wrote the check to my plumber and asked him to take it to Pnc bank that they knew me. Pnc called my house and ask if I wrote the check and I said that I did. I told them I can come down and sign for it if I needed to. I wish the pnc bank told me that they were going to charge him a hundred and forty dollars.

I needed help locating some specific currency and visited several banks who were not helpful and unresponsive, even when I visited in person. My first call to PNC Rittenhouse produced exceptional results and I was able to take care of the transaction immediately. Thanks to Georgia (exceptional phone presence and quick call-back) and Aubrey, Lead Teller (impressive style and sincere level of customer service). Thanks!

My experience with PNC Bank honestly started out good for years until a family member who had passed away and left me thirty thousands dollars. The money was an inheritance so I went to deposit the check that had my name, address and my identification that matched what information PNC Bank had. I was racially discriminated by one of the bank teller that was from ** and she had nerves to say she was also a person of color. So ** this is one of the worst banks for people like us to keep our money in. So I stayed on trying to be professional about it but things would get worse for me at PNC Bank. I called the main branch and complained which some of us don't do as the real people of color. So when I did that they really had it out for me. Anyway they ended up closing my account so actually they did me a good damn favor.

I got hooked on their nice interest rate for savings account. It took me days to actually get money out. First they said they could not transfer money out because my account had been inactive. (I pay my mortgage every month from that account.) Then there was a 2 week hold for security reasons. Then it was because my receiving bank (the one I used to transfer to them in the first place) had my birthday wrong and I had to change my recipient bank's records. I closed my account. They said they are no longer responsible once the check gets turned over to the USPS.

PNC in the branch employees are wonderful but it doesn't matter how wonderful a person is if the company they work for doesn't help their clients. I have money both in savings and in a banking account and when I get offers for something and get turned down makes me want to take my money somewhere else. I think I just might.

I would give minus stars if I could. Wow I'm speechless. THE DUMBEST BANK EVER. Holding a business account for many years, by experience this bank has the: LONGEST PHONE WAITS (I have been on the phone now as I'm writing this for the past hour, and still waiting to resolve an issue that should not exist), they locked me out of my Zelle account, I called and was told to go to the branch, I went to the branch, they gave me a phone number to call, back to my office, I call, I am instructed to change my login, pass, and security questions and call back. Again on wait back with customer service, asked again the same security questions, and they are not able to resolve the issue.

Horrible. I am in pain. Have statement. No card. Could barely hear any of the people I spoke to. They had to verify who I was. Said 5 times they would send text. Never sent. Mind you I was trying to pay. Not take money. Horrible card. Can't get anything done. Wasted 15 minutes. Nothing accomplished

My wife and I have a joint checking account that I rarely use. This year, we decided to pay our annual property taxes from this account. I wrote the check out, signed it, and delivered it personally to the County office. Several weeks later, we noticed that the check had not cleared, then we received a notice that the check was returned by PNC. The County was now requiring a Cashier's Check along with a $30.00 return fee. We made a visit to a local branch to investigate what caused this. The branch assistant handled everything well and explained that it was due to a "signature match", specifically that my signature did not match up with the signature that was on file. He showed both to me and while it wasn't a perfect match, the signature on file was from many years ago, and from the previous Bank (BBVA) that PNC bought out.

I have been a trusted member for PNC for over 4 years now and Walmart decided to steal money off me before the holidays without me purchasing it. I asked PNC to help me out. They gave me a runaround for over the weekend and then decided to tell me I have to wait 10 days to receive my refund for a purchase that I didn't purchase so I asked PNC to help me out if you can give me some money for the holidays so I can get through for the holidays for the children. In other words they told me no. Now me and my children cannot have Christmas with the family. It's not like I don't get money for my paychecks to go to my account and they see that I get a paycheck every week and they still declined me for having a Christmas with my family. I'm very disappointed with this bank. I think I'm going to another one.

I have been a good customer with PNC since February 1997. Even though every branch close to me closed up, I remained a customer. 3 branches closed. Two of them became worthless "financial centers" before they closed. Financial centers do not have tellers or cash, they do loans and have ATMs. I never bounced a check or had nonsufficient funds in all those years. In the last few years, I was involved with business, and had more transactions is the only change in all those almost 28 years.

I have been receiving emails from PNC whom we have a car loan through, saying that I have late payments and that they "may" be reporting late payments to credit agencies and that the late payment may be a cause to raise my rate. My payments are automatic, set up by the dealership when I purchased the car. They took an automatic payment 9 days ago. When I called they said I was not enrolled in the automatic payment but, had a history of my automatic payments. Don't do business with them.

As I always begin, I've been with this bank forever! Over 30 years. First, I'd like to begin with their automated phone service drives me up a wall. I know (underlined) I am one of their worst customers to deal with, and that is because of everything I always have to deal with with them. I admit it. I can't simply call and get straight answers from them. It's really about time I do a review on them. I'll just elaborate on my last transaction with them. I have a credit card with them that I'm intending to pay off. So I go to a teller with cash, let me repeat cash!

Today my sister Zelles me money for my daughter birthday per usual. This time it said I got it but was not in my account. I got an email saying it should be available in a few mins. As I was explaining to the supervisor Bre. She was laughing in my face when I was about in tears cause this is the money to pay for my daughter party. She made up a whole different story then when I said I wanna complain she hung up in my face. Now currently on hold. Been another 20 mins already.

TRASH, GARBAGE, DISGUSTINGLY BAD COMPANY FOR ITS SIZE. My mortgage was unfortunately transferred to PNC a year or 2 ago, without my consent, out of my control, cannot be undone without refinancing supposedly. I originally had Amerifirst Bank, everything was great, customer service spoke fluent English, a modern and intelligent website, everything was great. Now I am plagued by PNC, I'm charged for duplicate insurances that I already have on my property, their website is primitive and never updated past some time around 1980, customer service speaks broken English answering phones from deep in Brazil or something. Horrible and disgusting that a company in control of so much money is so low quality by choice. Welcome to America, welcome to the PNC dumpster.

Customer service associates are not knowledgeable. Not able to resolve issues, and not helpful to consumers. I’ve wasted countless hours trying to get my account fixed, with no resolution. Too many lies with fees and always being given a runaround when trying to seek help.

This was my bank over 35 years. I never thought I would go anywhere else but that changed a little while ago. I had cashed a business check for merchandise I was selling. The money went into my account 2 days later. After a few days the person changed their mind and wanted a refund. I called PNC to make sure that the money in my account was safe and was told yes. This was supposedly on a recorded line of which PNC said they have no records of. Meanwhile I have the calls on my phone list yet. Anyway after almost one month PNC put a hold on the check amount and said the check was fraudulent. Eventually they removed that total leaving me with less money. After complaining about the fact I was told the money was safe they still did nothing. I am closing all my accounts plus my investments and going elsewhere. Be careful where you bank.

The customer service is terrible. For simplest issues I had to call several times to resolve the problem. And whenever the person can’t resolve the issue they hung up on me. Two out of three times I called customer service they hung up on me and my request was relatively easy. The mailing address on my bank statement wasn’t similar to the one I had on my account and asked that to be resolved and after waiting for long time on hold, they hung up on me. They can respectfully say they can’t do that. No need to be disrespectful. Worst bank ever! I regret opening an account in PNC.

They use outsourced customer phone service. People can barely speak English and are incompetent. They’ll use 5 methods of identifying who you are which takes like five minutes. Then they’ll struggle to answer an easy question or transfer you and conveniently somehow hang up. If you call their customer service be prepared for a lengthy wait. You’ll keep getting put on hold until you hang up.

So this all started at the end of October. My debit card was fraudulently charged. So I had to do the report and close the card and get a new one. I said I would go to a branch. It's faster. On 10/28/24 I went into the gratiot road branch to ask for a new debit card. Well not only did they close both saginaw branches on Saturdays, they took away the replace debit card on site. So I ordered a new one. They said 7-10 business days. 4 phone calls later and 1 month I still do not have my card. I refuse nor should I have to drive to Bay City for the 2 services. The last call the rep stated "they fixed the issue, and it should come now". This was 11/29/24. Bad bad bad service. They have basically screwed the saginaw area out of some of the key features we signed up for.

I wanted to make my experience public and let it be known that I have been a victim of credit card fraud with PNC and PNC doing absolutely nothing to take responsibility for this lapse in security. I have been a dedicated PNC customer since 1972 with mortgages, business loans, business accounts and many others for more than 50 years,

The service provided at the PNC Branch in Stafford, VA is exceptional. I’ve used this branch for the last three years and the service is always great. There is a representative in particular this provides stellar service. Her name is Olive. She is always welcoming, takes the care to answer all of my questions, and ensures I am aware of new services available.

I owned a house in Florida until a year ago. While I owned it the mortgage was sold to PNC and operated normally. However when I sold it there was money in the escrow account. I have been working for months to have PNC return my nearly $1000 escrow. It has been complicated because of my husband's death on our jointly owned house. But this is no excuse for the runaround, stupid mistakes and ignorant service.

Talked to someone today, I got scammed by Justanswer.com an online appraisal site. I was trying to find out more about a vintage fishing rod and knew more about it than the appraiser. It’s all over Reddit about how they’ve been scammed by the same site. I talked to someone in the fraud department because PNC sent me an alert. The lady who I was talking to said Just answer isn’t a scam site etc. I wasn’t talking much at all and at one point she something along the lines of, "Be quiet and let me talk." I don’t know why she couldn’t do her job or explain to do things properly, must be a sympathy hire, story of her life probably, no offense but what an idiot.

I closed my credit card for operational problems that I can no longer remember. I ran into a problem with my line of credit account. Different people gave me different information. I was told things were fixed but they weren’t. I was repeatedly transferred from one department to another. I became confused and frustrated. Can no longer remember the sequence of events. Finally just closed the account. I worked in bank systems and operation. Their systems aren’t good, the customer service people aren’t well trained, their customer communications are poor. They have good loan interest rates.

I have never in my 40+ years of banking had a problem giving a bank my money to pay on an auto loan. They may have given me a better rate than my credit union, but 4 months later going back and forth setting up wrong payment dates and amounts, that have yet to be removed from my account isn't worth it. When I went into the PNC Bank branch to get help with the form, all I got was, "I don't know." Find another bank because they ain't worth CRAP. If I could give them negative stars, I would!

Have been trying to wire transfer funds from PNC to an investment account for my 95 year old mother. I am her POA. This has been in the works for over a week and still no transfer!!! The customer service is terrible! This is the worst experience I have ever had with any bank!

If I could give a zero is would. I have had nothing but problems with this bank. I requested them to close the account several times and didn't. Then told me I owe a balance for an account I never used. So how can I owe anything?

It the worst bank. They return my check for no reason whatsoever. My boss told that they should have never returned your check. The worst bank ever. Not to mention you have to travel far to find live teller. W.

I live out west, my father passed away and had a loan with PNC. I went to the closest branch Frankenmuth MI, every person working there was definitely bothered that we requested help. I explained my situation and said I would be there only a temporary amount of time and got nothing from our visit. And I have had problems ever since calling the customer assistance number is only good for wasting time. I really can not put into words how bad this banking group is. I would go to anybody anywhere but them for sure for sure.

If it was possible to write a review with negative stars, I would. I opened a business account for my law firm and an IOLTA account which is a specialized escrow account where the interest goes to Legal Services Corporation. PNC closed my escrow account with no notice because it had no activity for a year. I am required to have an IOLTA account by law and it cannot be closed for no activity and notice has to go to me, Legal Services Corporation and the Bar. When I went to deposit a client settlement check, I discovered PNC had closed my IOLTA account and its employees offered to let me deposit my client’s money into my operating account which is an ethics violation. PNC wasted 3 hours of my time and told me I should just open a new IOLTA account.

Money keep disappearing from the bank and neither the tellers or the customer service representatives know what is happening. Always giving bogus excuses/reasons with no answer at all. Won’t recommend.

Today was the 3rd time that I've had very poor customer service at one of our local branches. The first was when my daughter and I needed to have medallions put on some documents after my mom's death. The new "manager" came in to help and managed to totally confuse all the paperwork. Thankfully, the original representative that we had been working with was able to straighten it out.

Called twice in a day and didn't resolve my overdraft fee issue, first representative told me they were going to refund me the 3 fees I had and the manager approved it, and told me I was gonna get it before 5 pm. Nothing was done, fees was still there...called 3 hours later and talked to another rude represetative. This one told me they can't do nothing about it. I told him I wanted to speak to a manager and he said to keep phone on hold...so he made me wait until 9 pm and then pretended he didn't hear me and hang up the phone. Crazy

Over a year ago I brought the POA for my mother for her accounts at PNC. The CSR only reflected this on my mother’s checking and money market account and not her credit card. All her statements were coming to my house including the credit card. Now she has passed and there is about $175.00 in rewards and not even a check to her estate can be given for this reward. Very disappointed!!!!

DONE WITH PNC! -- Use it for high yield interest ... That's good..

I’ve been a customer with PNC for several years. I fell on hard times earlier this year and received a waiver for my first late fee in May. I recently paid off my credit cards and since I was a few days late PNC charged another $27 which was only amount on credit card and would not waive. I will be closing all of my banking accounts and my 2 credit cards on this Friday.

PNC bought BBVA. I had been with them 30 years. $5 million per year business. This is the world's worst customer service. I'm pulling all my accounts from them in the morning. I run $500,000 a month through my accounts. Never use this Bank.