PNC Bank Reviews

I cannot wait to take all of my money out of PNC except for my secure credit card. My account was compromised by three fraudulent transactions that caused me to eliminate two ATM cards and replace them. I have negative 55 in my account. I am starving because I have no money except a few dollars left on my secure credit card which I have been forced to use because of PNC's incompetence. I was just told on the phone that my dispute may take 60 days for resolution. This is not my first merry-go-round with PNC incompetence. My secured credit card was lost in the mail; the bank did not receive it for more than a month. A complete waste of time, I will never recommend this bank to anyone. EVER.

This is a terrible bank with no interest in customer service and only an interest in making more money for themselves. We had opened an account because they are very convenient (within walking distance from our home and drive by it on our way home and on the way to the supermarket), they are easy to use online, and there are enough ATMs that there is always access. I was sick and missed a credit card payment because I fell asleep when I meant to pay the balance and woke up 20 minutes after the midnight deadline and paid the bill. They were nice when I asked for them to waive the late fee and reversed that. The late payment triggered an interest charge for the balance for the month that should have bred reversed also. 6 months and seven requests later, the interest charge was finally reversed.

Horrible customer service! Refused to deposit my check into my account because my husband's name was on it. When I called they told me to wait for the check to come. After 2 weeks I called and after being put on hold for an hour and being refused a supervisor I was then told that dept was closed. They called be a day later and told me the photocopied check was actually real and I needed to bring it into a branch again! They owe me 5% interest for a month now on $3500 and are refusing to give it to me. I deposited the check into a different bank with no problem.

I will be writing a BAD review as much as I can. I have a lot of built up complaints for the past 6yrs and I am completely feed up. I would close this acct if I could. I'm using to its bare minimum anymore. I'm transferring funds. Screw this bank. They are a bunch of thieves. #Zero stars.

Worst bank in America. No longer have live tellers in our branches just a giant machine, no drive through unless using machine. I live in biggest growing city in fl no small town. They hate to take cash deposits. There is no customer service. Calling in a phone payment takes 15 plus minutes. It's so unnecessarily repetitive and complicated asking same questions over and over. I can't wait for this bank to go under. We've moved our IRA that made 1.66 last quarter there, we made 495.00 next quarter at new credit union. This bank is a rip off doing nothing for the customer.

I have been with this bank for 4 years and I absolutely hate this company! From systems always being down, to overdraft fee on an account that has overdraft protection to missing money. I’m finally going back to Navy federal!!! I’m over PNC.

I got a message my card was comprised using PNC logo. No one would tell me why and where compromised transactions took place. It turns it was PNC itself was compromised. No can get money out of my account cause the closest down so many branches. Keep an eye on your statement and don't answer their messages.

Worst customer service in the industry. I can hardly understand the people with their accents. It's slow service and in order to make a payment over the automated system, you have to give them your routing number and checking account number, which I don't like to keep on me for obvious reasons.

They closed my account for literally no reason. I was supposed to get 10 days to access to my online banking and card and had no access. The people will hang up on you. Negative stars. I wouldn’t bank with them.

One star because zero stars is not an option. Quick dash into Sheetz, including using their PNC ATM, as my bank allows. Finished entering all data for a 20.00 withdrawal. Transaction Declined. I immediately called my bank, already had posted my withdrawal. Got ALL pertinent info from store mgr. Called my banker and left message. Called PNC #, Maria said she couldn't help me because I was not a PNC customer. Asked for mgr. On hold. She comes back and asked if I was still there. Then hung up on me. I called back. Glenn this time. Finally got the manager I had requested. Then Aireen puts me on hold. My bank calls in, but I'm on hold. Aireen finally comes back and tells me she has to transfer me to their higher problem dept.

My sister and I have been trying to get power of attorney on my parents account since January. My mother has pre-dementia, gave them the POA and then they needed a letter from her doctor. The doctor has never written a letter before so will not send a letter. In the meantime, my mother can no longer sign her name, so of course checks are coming back. Now in going back to the bank today they need a letter from my father to resign from the POA. They asked me to send them notes from my mother's last doctor appt, that stated that she has dementia, if that gets cleared by the lawyers and can go to a closer branch. When she mentioned the branch, my cousin had problems cashing a check with that branch, since she is on disability and hasn't had a checking account in 5 years. And the check was issued by that bank and branch, but you can't cash a check without a checking acct. Had ID, passport, etc, still can't cash a check.

I've been banking with PNC for about 5 years now, in the last 2 I've had problems logging into the mobile banking app at least twice a week. For the past 6 months I've had issues with my card not working first the tap feature failing, then the chip giving issues every other time I would try to buy things, the last week the chip has stopped working completely but card readers refuse to let me swipe the card. I understand cards wear out over time, my biggest problem was the tap feature lasted about a month after I got the card, I have not missed it because I rarely used it at the time.

The super powers that work behind the scene at PNC failed to help me put money in a funeral trust after making me jump through hoops for 2 1/2 months, failed to insure my son's mortgage because the home wasn't perfect and refused to give my elderly mother withdrawal slips to fill out at home because "people were taking them and stealing other people's money" which I discovered later is because they don't ask for a valid id sometimes. Can't wait to close and move my account.

I go to the PNC on Plymouth Road quite often to make deposits and withdrawals for the company I work for and they are consistently super super slow. Today I had one $500 deposit, it took 24 minutes to deposit through the drive thru. They never have enough tellers.

Unbelievable, just checked my balance, knew I only had like 10.00, that would be enough to get me to work, I finally got a 3 day gig, paid daily, since covid things have been really bad for me, but like I said I finally got something so I could buy some food and gas, only to find out the bank took my last 10.00, I guess for not having enough money, well that's great, now I won't have any money, can't even get to work. I don't know about all of you but if I saw someone only had 10.00 in their account, I could tell they're having a stretch of bad luck and I definitely wouldn't take their last 10.00. This is what this world has come to, GREED. I've had other banks straight up rob me for a whole lot more than 10.00, like wells fargo. I guess banks and big companies have a green light to just rob us since covid. Wow, hell of a way to treat a customer, just because I've hit a bit of bad luck.

One of my clients used my company to work website design and software development. The customer first made a wire transfer to the company account. The bank declined then customer sent us a check and after that, they also stopped our checks without any reason and on the contrary, and when we talked to bank about this things they directly said, "Your company is a fraud." Even after all the work has been delivered to the customer, the bank has done so much wrong, I would highly recommend you not to open an account with PNC bank or if you use banking, get the account banned. So in this case we can file a case against to bank or not, please suggest because they said we are fraud. But we are legitimate firm working since 2021.

PNC in Hatboro, PA is one of the best locations with the best customer service. They've helped me achieve everything I've EVER asked. It's never too crowded. I never feel rushed or pushed aside. Thank you PNC!

I wish I had found these reviews before I signed up! I opened a new business account online, deposited $1k into it, then waited for the funds to clear. Two weeks later, I spent an hour on the phone with about 8 different customer reps at PNC to find out that they needed to have me sign a signature card before they would give me access to my own money! They sent me a letter with a PIN. They sent me a letter with a debit card. They sent me all kinds of mail, but they sent me NO letters with a signature card to sign. They were content to just let the money sit there without saying a word to me about the hold on my account. Nowhere online, or in their app, does it say there is a hold on my account, but that's what it was. I would close the account immediately, if I thought I would get my money back, so I'm playing along for the moment.

Worst customer service. I never had such a worst service from other bank.We need to wait minimum 45 mins to reach online Zelle support of PNC. Then they will tell to reach us local branch. If we reach local branch, they will tell to reach online bank. It's frustrating.

I had a credit card with PNC Bank. Paid it in full one day after the due date 05/21/24. In June I received my credit card statement. Had a late fee and full month interest on balance I paid a month ago. Called customer service and supervisor told them to charge only for the one extra day. Their answer was if it's past due I have to pay for the full month of interest. I think the worst debt you can have is a credit card and especially at PNC bank. Go to smaller banks. They treat you better.

This is lousy. I am locked out of mobile banking every 2 months. I rely on mobile banking. For some reason all of a sudden no one can help me get back in. I have an account with US bank. They are so great compared to this crummy institution. I’m changing my bank tomorrow. How horribly unfriendly can you be?

Worst customer service.. Very disappointed. Truly commercial banking service, barely offers any rewards with the PNC Credit card service being used. Lot of other banks are providing great customer satisfaction, but PNC do not care what customer needs, they just want to use our money for their commercial investments. I would not encourage to continue using PNC.

They are unresponsive and not customer friendly. They made me submit so much information only to never hear back from them. Loan officers "Cain" and "Wanda" are particularly bad and will not return emails or calls.

This bank is terrible. I have been a customer close to 30 years. I cannot get a person that speaks fluent English in the customer service. They owe over $3000.00 and I am getting no answer why I am not getting it.

PNC has destroyed my life. Several times the customer support lied to me and told me I would be able to continue to use my debit after I dispute a fraudulent charge, after which they shut down my whole bank account, online banking, debit card, etc, and then I lost a thousand dollars in revenue from my job cause I can't tank, can't eat. Next week I will be homeless because of their criminal sadistic behavior lying cause of convenience, purpose fully shutting all of my services down after I called them out, and then after I call again cutting me off making me go over the same process to reopen my online banking like a monkey. Those sadistic devil worshiping cons, even when I told them I followed the steps they advised me to do 5 times still insisting me to do so a sixth time, while I'm burning in the hot car no money for fuel. This happened several times before and led to me be homeless for half a year and now they are doing it again

My mortgage was purchased by PNC. Worst financial institution ever. They take forever to provide necessary documents, have an archaic online system, and abysmal customer service as they don't communicate internally. Incredibly frustrating and time consuming experience. So upset I'm stuck with them!

I went to get money out of the ATM this morning. After starting my shift at 11:30 the ATM said insufficient funds available when there was well over $1000 in my account. Checked my account on the app, said $400 withdrawal but the ATM didn't give me any of that $400. Customer support sucks. They said I need to call my financial institution when y'all took the money out of my account and didn't give me the money I was trying to pull out. I will never use PNC again. Good way to start my morning with a bank robbing my account.

I would like to give them a ZERO. We had two experiences in the last 3 years and nothing has changed. One involved Business line checking that we closed 3 months after it opened for new added fees that were not disclosed in signed checking application. Then we thought it’s been a while maybe the personal side of the bank is a better experience. WRONG! Filled out application for HELOC and after 4 weeks and multiple documentation requirements came back with a final offer of 35k when originally asked for 75k. Would not tell me the debt-to-income ratio they are coming up with or the exact number for either. After this started to go off the rails the 2nd week we applied at another bank. Almost all the same documents required smooth process. Answered all my questions within hours closed in just 2 weeks and obtained 85k loan. CITIZENS BANK IS THE BEST.

The best advice I could give is to stay away from PNC banking. I had a car loan through PNC banking and overall the experience was stressful and frustrating. I would not recommend to family or friends.

Can't even mail a car payment statement!!! Worst bank ever, horrible customer service and it's late cause I didn't get it. Be glad when it's paid off. Cutting all ties with PNC. Chase is my bank!!!!. Keeps happening. Nothing done. Lazy. Never mail car payments on time. Never.

This bank is fraudulent! The number you call does nothing but tell you to go to nearest branch. The guy doesn't speak English, kept asking for my account numbers and social security number. Hard to do when the nearest branch is 2000 miles away! 3 accounts opened in my name from across the country. I have last for numbers of each account, then get another letter that I apparently set up a PIN number on a card. Very little information on the letters I received.

Went to go log into my account this morning and PNC locked me out of my account because they took my phone number associated to my account off my account without notifying me. Then I call customer service and they tried to verify me and said that my cell phone is no longer qualified to accept text messages from PNC, PNC sucks. Now they asked me I have to go into a branch in order to get my phone number back onto my account.

I’m sorry I opened the account. The only reason I did because I had a settlement check and had to deposit it to get my funds. My grandson just graduated and his mom made a money necklace for him. He asked if I could put it into my account. I transfer it back to him when available and he put it in a visa debit so some of the money had tape so the atm took the funds. Stop allowing me to put more. Didn’t give me credit so sounds like it’s a lost cause. Lesson learned. I feel bad cause it’s his money. I’m gonna have to replace it. I would not recommend anyone to do banking with this establishment.

They keep stating they are going to hand over my funds to the state - their reason was inactivity which is not true. I have spoken with eight different customer service/ bankers on phone and in person explaining to them I am receive these notices, but I continue to receive these threatening letters that they will send my funds to the state. Now today they say they do not have my social security on file which is not true because they ask me for it every time I go into their bank. Don't trust them with my money anymore.

Lake lansing, lansing, mi. Shouldn't claim you have a feature in consideration of funds that you don't properly support. Cash advance machine is 50/50 and they won't buy a better machine even though there are options available. It's been down multiple times over a 3 year period. Has been down each time I've come in the past month and a half. 2nd my fiancee tried to run her business through them and dealt with terrible communication and inconsistent information. Also they refused to give me a contact number for someone who was in charge of the quality of the advance machine.

Ruthie at the Elk Mall branch in Elkton, MD is unpleasant and prejudice. Her mannerisms toward certain bank customers is very telling. She should be watched very closely and reported. Just because she’s worked there for ages doesn’t mean she’s exempt from error.

I have been with PNC for about 20 years. They continually do things to show me how uncalled I am. No tellers, 4 people working and only 1 that can help people. Been waiting for a while now. They yelled at me the last time I came in because they changed me from an older account to a new one without telling me. Could not move it back they said. Time to find a new bank.

Worst bank to deal with. I asked to speak to Manager today and was told request needs to be place and Manager will call me in next 24-72 hours.... What a joke lol. Making me call my insurance for nothing.

Just got paid and I went to a PNC atm to withdraw $600. The atm gave me an error and did not give me the money but was taking from my account leaving me with only 69 dollars to my name. Call Pnc and talked to 3 different people. They tell me that I have to dispute the transaction after it post the next day then it can take up to ten days to get my money back. It’s a holiday weekend and I have kids plus they are closed Monday. This is not my fault and I’m being punished. I can’t live on 69 dollars for ten days and we had plans for the weekend. Thanks Pnc I will be taking my business somewhere else if you’re can make it the ten days.

I have been a customer of PNC for about 20 years. Within those 20 years they have done nothing to help me. This bank is not for the everyday person. They will only cater to large accounts due to the fact that you want to be one of the largest banks in the US. They no longer show quality customer service. I do not recommend this Bank. As soon as I can I will be going to another bank.

Terrible customer service - left my phone number for you to call me back and you never did. Called the local branch and they told me to call the same customer service number again - I have written over 4,000 checks through your bank and I'm very disappointed with your customer service department.

Dealing with customer service is such a pain. Very difficult to communicate with. They tell you one thing, and then it doesn't happen. I'm waiting to receive my funds which I was told should take about a week. Now it has been more than than a week, and I have bills to pay. What am I supposed to do??

My name is Wasan **. I am very Loyal customer, PNC deactivated my debit card before I get the new one, I called many times, they can not fix the mistake, I live in a mountain, the closest bank 4 hours, I had no groceries, no gas to go to work, my online bills declined, my daughter birthday is May 20th, my other daughter 21 years old birthday in 3 weeks, I couldn’t buy their gifts. Very very embarrassed when went to stores twice and my card declined, all looked at me for hours and while I am calling PNC, with no solution. I borrowed cash from Co-worker, Zelle, Venmo, declined, another embarrassing time, yesterday my all access to online bank account suspended. I live in this nightmare with PNC. No card yet. Very disappointed. I cried.

PNC blocked by personal and two business accounts. The local branch said I was "under investigation". Can't call them. Finally, after 1 week, I got a call from "PNC HELP LINE" at 7:30 AM. I was asked questions about a wire transfer I made for $10,000. The man said he would report to investigations. They would take 30 days. If I was ok, then another 30 days to release my accounts. How do I pay my bills with NO access to my money? This is CRAZY. And no one will or can help me. Local branch was not even acting sorry. NEVER BANK THERE AGAIN. I'm going to another bank. Hopefully, they will release my money or an attorney will be involved.

Worst company I ever had the displeasure of working with. And in this day and age, customer service has been put on the sideline, but even with that knowledge, this place is still the worst. I couldn’t be any more disappointed with how they treat their customers. Even their supervisors don’t care.

This bank is the worst I've ever had. Far too few employees. The business trains employees poorly. Charges more for fees than any bank I've had. Poor phone system. Takes too long to help you. It's necessary to ask for a supervisor every time because the phone agents are not trained for the simplest and most common calls. Although I'm speaking as a customer, you should investigate their business dealings.

PNC does not care about the guest's experience banking. My needs have been mishandled multiple times resulting in fees, credit score impact, and negative balances. They won't protect my account from negligence and it takes calling multiple times to receive help. Taking my banking elsewhere ASAP.

If you’re a small business, stay away from them. I’m a successful small business in Ohio and first hand watched PNC steal from us, fight against us when they should have fought for us and if you use their merchant service, forget about it…. Plan to lose every charge back and dispute. You can show them 100 percent proof that the charge back is fraudulent, and they don’t care… They side with the other side Every time. They lie and lure you in with their low fees but forget about it. That lasts maybe a month or 2 then they up then and don’t even tell you. If you have money to burn, use PNC. They are a joke and they don’t have your best interest in mind.

I was looking for a co-op condo in Ft. Lauderdale. I was told by PNC Mortgage Loan Officer Trent ** that I would not have a problem being qualified for a loan. I sent him all the necessary documents, my pay stubs and W2 forms. I submitted the offer for the co-op unit and it got accepted then I did the inspection for the condo unit which costs $396 and then sent the results to Trent **. Then he told me to take classes through a company called Framework about mortgage process which cost $75 and get a certificate to get a $3000 grant towards the mortgage.

Absolutely Terrible, I’m going to have to cancel service with them. They are stealing my money by not granting me provisional credit or credit for my own rightful money, in a dispute transaction, mind you, This dispute was by a merchant that wrongly charged me, since I did NOT receive services by them!

Horrible experience with the loan manager lady at Temple Tx PNC, she was rude and refused to acknowledge us, as we just asked her where to sign in, she dismissed our question and said we could wait while she helped another lady. Funny thing was it was my builder who was waiting on us too. The lady then proceeded to be rude and refused to acknowledge we were with the builder. Needless to say we left cause we will not be treated like trash.

I rule the day my mortgage company sold my mortgage to PNC Banking. Good luck ever getting to talk to a human being. If you have a problem that isn’t readily solved automatically by a robot. I finally had to go to a branch of the bank to talk to a human being. They weren’t great either, but at least I got the problem solved.

I went to the local PNC Branch to open a bank account. The lady at the bank helped me to open up my account. When I came home, I tried to log into my account through the PNC app. Which I couldn’t. I went back to the branch to see if they can help me to login. I found out that the girl who helped me, typed in my Social Security number wrong in her computer. It has been three days I cannot log into my account. I cannot check my account balance through the phone. I cannot do anything. I tried calling the 1800 number. All they do is transfer me from one person to another, no help. I’m so frustrated.

I have been a customer for over 30 years and am disgusted as to how I was treated. I had not received a statement since Oct 2023 and that occurred when my husband passed away. I have not changed my address and have received credit cards and letters but NO statements. I tried to get online and was not able to. I was told this account was my husband’s and since he passed away, I could not get online. They did try to fix this but was never resolved.

PNC Bank is horrible. I drove all the way from Athens Georgia to a branch. They said they detected fraud on my account. I stated that I did not make that deposit. They stated they was closing my account. Why I do not know at all. I’ve always wanted to be with them. After I get my money out I’m going to a better bank because I’m going to be very wealthy. Starting in June they will be begging for my business again. But I will never put my hard earned money with them ever again. Screw you PNC bank for making this such a horrible experience. I will never trust you people again. I’m so glad I’m gonna be wealthy soon. I won’t even need to use a bank.

After signing up with an agency for leads back in February, I decided to open an account with PNC Bank because most of the agencies clients bank with PNC. On April 26th I received my first payment via Zelle, for which I thought my Zelle was linked to another Institution. After receiving an alert stating that the Zelle was sent to PNC via my email, I rushed to the bank because I noticed that my bank card was missing. After speaking with one of the bankers who was very very helpful, he informed me that the transfer was under review first fraud and I could not with my funds or use my account. He informed me that the investigation can take 48 to 72 business hours and I can revisit the branch at that time. He and I kept the lines of communication open and I went bank to follow up on April 30th, because of the urgent needs for the money to pay my daughter’s tuition, my rent, my insurance payments and other bills that are due the first week of the month.

I filed a dispute with PNC bank for a company in China that charged my card over $100.00. PNC indicated that it could take up to 90 days to review the dispute. Here we are 90 days later, and there is no response. I chatted with PNC Bank and they advised they will not be offering a refund. I do not recommend PNC Bank as they rarely back their customers. I've been with them over 20 years and would like to think they have my back, but obviously do not.

Whatever you do, do not do business with PNC bank. They are the absolute worst bank you can have your money at. For the last year I've been stuck with them because they misrepresented a feature on my business account and have been refusing to communicate with me properly in order to rectify the issue. I now have to spend my off days looking for a lawyer to sue them. If you value a stress-free life do not bank with PNC. 0 stars if I could.

I was lied to by their sales team to get my business then their condo team failed to meet a deadline. After raising this to the executive department they decided no liability. Lost my earnest money.

I opened a new business checking account on 06/13/2023 for my currently inactive business (while searching for property to lease). The banker told me that there will be no service charges if I maintain a balance of at least $500, but somehow the banker signed me up for Cash Flow and it has taken a charge of $52 every month since then (I have had a business checking account at Capital One Bank and there are no service charges at all).Maybe the banker get some extra perks for signing me up for unwanted services without telling me. I have called customer service to cancelled Cash Flow, but they have refused to credit me the charges. I will cancel all of my accounts with PNC bank, as there are a lot decent banks out there.

Had PNC since 2017. Today I was treated like a criminal because the license they had was from Kansas, I have a PA license. they hadn’t ask for me to update in 8 YEARS! Which means they haven’t been validating my ID during the withdrawals I’ve made over the years. When I was asked today to do that I had questions and everyone passed the buck. Yes I was upset, due to the fact I didn’t have time to come in, but they refused my withdrawal until I complied. And also to be told to shut up multiple times and given hostile attitude and then withheld my money from me. Then they told me to leave the branch. Nah that isn’t going to fly. Yes I did call the one lady a ** but she was mentally abusive and I’m not going to tolerate that kinda service. I filed a formal complaint to corporate and I will be receiving MY MONEY out of MY ACCOUNT. Just remember catty ladies, we employ you. We pay your wages.

To anyone that is looking to bank with PNC Bank. Don't do it, stay away from them. They're not a good banking institution. And they will not help you when you need it in your time of need. And any response from PNC Bank is a lackluster response. It is not welcomed. Or warranted, and I'll be sure to tell all my friends and everyone I know. And relatives to never, ever bank with them. Just shut your doors, close up shop and be done with it.

The worst bank, and honestly company, that I have ever had the displeasure of dealing with. If the app isn't going down the day your payment is due then the site will just decide to suspend your account. I've had to call in to have my account unsuspended multiple times after only entering my password twice while the listed reason for the suspension is too many log in attempts, and yet the notification for this came when I tried to log in so the likelihood it's coming from anyone other than me is not there.

This bank is unreal! They hold your transactions for a really long time then slam you with a overdraft only to put the money back into your account because they screwed up. Happened to us several times! Customer service is a joke. They don't know the first thing about your account and will literally argue with you. It's horrible. Run don't walk the other way!

My home loan was sold to PNC. Their website and app are a monthly source of frustration. I have to set a new password monthly! And no method of paying mortgage on the app. Super inconvenient! I wish they would sell my loan to anyone else!

After about seven years with PNC, I'm leaving. They have restricted my spending, they have denied my disputes of scams, and they constantly go down when rent is due. I'm sick of them being unreliable and outright against me. Their new commercials say they are boring? Yes, and they are lazy too. Pick a better bank.

PNC Is by far the worst bank to ever use or trust to hold your money. Direct deposits are held longer than needed. The customer service just plain sucks. Either they don't speak English or they act like it's their money and it's always the other person's fault.

Do yourself a huge favor, just choose another bank. If you're not doing 6 figure business, these guys are never gonna do something in your favor. I wouldn't out that on anyone in the store, it's just their company policies. Have been a customer over a decade always in good standing, and me and my buisness get treated better by EVERY establishment I've walked into since I moved banking solutions. Additionally closing your account is made purposely drawn out so they can charge you fees. Would give zero stars if I could. If you're an employee and plan to stay that way and have no plans of ever getting a loan, this is the place for you. Everyone else, just don't

I would be extremely careful opening an account with PNC Bank. PNC Bank cashed a fraudulent check for over $12,000.00 which they removed from our account and never refunded us. After 10 months of investigation and working on the case, they finally informed us there is nothing they can do to refund the money. The FDIC is not responsible for fraud. Thanks to PNC Bank we lost over $12,000.00.

If I could I will give a negative 10 rating. Opened the account a month back. Deposited 1st payroll check on phone and was bounced stating- suspicious activity. No explanation given what suspicious activity. I went in person deposited cash. 2nd payroll check and 3rd payroll check bounced as well due to different reasons. I went to the bank in person again and had to cash my check but they refused to deposit the money saying account is closed. I asked manager to give my money back, she said they cannot, no one would give me an explanation or letter why they are closing the account and not giving my money back if they are closing. I had to call cops to report this incident. Makes me think because my name is different is that what causing check to be suspicious?

I was a victim of a scam. I contacted PNC as soon as I found out about it in order to get the money I sent back. I had documentation to send them. They denied me my money. I have been a member for 20 yrs.

Have banked with PNC for years. They changed account setups without letting us know. Charging unbelievable charges to keep a supposed free checking account. When we go to close account customer service acted like it was nothing. No care or concern. Told them about fees. Didn't care. Told us we would have to keep large sum of money in account to avoid charges. They don't even pay a decent rate of interest but charge consumers large fees. PNC is a disgrace to the banking system. Wonder why banks are going away!

PNC could start by not having so many mindless people working for them. I wanted to transfer money from a non pnc bank to the pnc in Bolingbrook. The lady I spoke with first was clueless. Transferred me to customer service. The next guy was not much better. I told him I did not want to wire transfer to avoid the fee. What did he do? He transferred me to the wire bot.

I recently deposited a check into my account, however when it should have cleared in a couple days. There is now a hold on it and I'm told they need to do some additional verification to make sure it is legitimate. I've been banking here for years and had never dealt with this before now and all of a sudden now I can't even access my own money? As soon as I get access to my money again I'm am switching banks, this is ridiculous.

Apparently PNC cannot/will not deal with any sort of payment from overseas. I am moving abroad for c. 10-12 months for work and wanted to make my auto loan payments from my Irish bank account during that time period. PNC have informed me they will not accept this payment and the only way it can be done is to transfer money from my Irish account to my PNC account and make the payment from there! And you guessed it....this would probably involve fees payable to PNC for these transactions!!!!

They use a very unusual way to figure your debt to income ratio. None I've ever seen before. We tried to get a home equity loan. We have excellent credit and equity in our home. They even have our mortgage. They sent us the email saying we "qualified". We had to submit more documents than I've ever had to before. They wouldn't even work with us after jumping thru hoops for them. Don't use them for any loans. Now we have to wait because we wasted a hard pull on our credit with them.

I paid my mortgage last month and paid an extra $2,000 towards principle. Receive an letter over the weekend saying I still owe $508.20 on my mortgage. When I call number on letter, no one answer. Phone been ringing for 14 minutes now. They also bounced a check when I purchased and car last year when there was more than enough in my checking account to cover the purchase. My bank would not correct their error without me having to go to bank and contacting the car dealership for routing number.

My banking needs have always been fairly straightforward, and PNC has met them adequately for 20-some years. Have checking that works fine. Wired money abroad, no problem. Direct deposits from brokerages, presto! The local branch staff are courteous and professional. So why the "1" rating? "Because "-1" isn't available. Here is the text of the PNC pitch our college-student son received this week: "You are invited to apply for a PNC Core Visa credit card... 0% intro APR... for the first 18 billing cycles... [then] 18.24%-30.24%."

Deposited money in their atm and the machine took my card and money then shut down. I called customer service and they said they don't own the atm that's attached to their building. So I'm supposed to file a dispute and wait for my money. Never never never never will I deal with place again. I got bills to pay and this is the answer I get. PNC can go Straight to hell.

I tried calling customer service to find out why. And if there was any other way I could Zelle money. They of course told me no and a team has been working on the problem, it’s been about 6 hours and still down. Now there is a message that says, "Try back in 10 minutes because of higher volume of users." I don’t understand how as of now I can not even get any answers as to why this is happening.

It seems like every time I need to use my app… It’s always unavailable for service. I have several accounts at PNC, including my business account and need to access my accounts at different times of the day and night, unfortunately, more times than not, it’s unavailable. If I didn’t have multiple accounts and had more time, I would switch banks… After all, I really didn’t choose this bank, it was chosen for me when BBVA merged.

I had been a loyal customer of PNC bank for 14 months. I ran my payroll through this bank and I used its services. Without notification they turned off a service I had been using and paid for which has left me in a bind. PNC does NOT appreciate its customers or even care. Please read the reviews before choosing to do banking with them!!

Company said that it was not them that passed my info to the solicitors, it was a credit check company. I respectfully retract my 1 star rating for a bank and award it instead to the entire predatory credit check process that allows my info to be sold to others when all that was authorized was a credit check.

I opened a high yield saving account for several months. After a few months, I made a home purchase and needed the money for down payment. PNC Bank only allow me to make a maximum $25K every 30 calendar day. I have not have a bank that would do that. Now I am short 25K for home down payment and had to wait 30 days to get my own money out of a saving account. The associate I called said I can try to make a wire transfer. I tried it and realized that I need an ATM card with a pin number to make a wire transfer. PNC bank never sent me an ATM card. Zelle transfer apparently does not work for saving account either. This is a terrible bank.

Don’t even bother to apply for the PNC Cash Rewards credit card! The terms and conditions of the card do NOT state that there are foreign exchange transaction fees. Then EVERY time you use the card outside of the US, you get charged a foreign exchange transaction fee. When I called and explained to agent, sent a copy of the terms and conditions, they refused to remove the charges. Will the day ever come when banks will notify consumers of their fees?

I opened a joint virtual wallet account with my fiance in 2009 or 2010. He was disabled and not working, so I was the only person depositing into the accounts, but he was free to use the debit card and we went in and opened the account together so we both signed for what we wanted. I had a checking account to spend from, a savings account to keep some emergency funds in and a second savings account so I could deposit a portion of my paychecks to pay my taxes at the end of the year as I was self employed.

PNC Fraud Department, worst ever in a financial institution. Had 22 fraudulent charges over 2 days to the same 3 places, totaling $1800. Their fraud department made the determination that they were all legitimate charges and I lost all that money. Anyone investigating that thinks someone would spend $1800 dollars in varying denominations of charges to Domino's Pizza, Vocelli's Pizza and the Wing Stop are just complete morons and have no business working in a department of a financial institution that is supposed to protect customers. Get your money out, find a safer bank that values protecting its customers' hard earned money.

If I could give a zero, I would. I called to close a corporate credit card due fraudulent transactions and suspicious activity on 12//7/23, which took 2 separate calls to complete, over 2 hours! I requested the card be closed and new card be FedEx overnighted to my office as I would be leaving on 12/10/23 for business. On 12/8/23, I called PNC back for status as the replacement had not arrived, I was told informed my request had been entered on 12/8/23, the card had not been mailed. You can of course guess my frustration and the anger, particularly when the customer service told me to place the business expenses for a week worth of travel on my personal credit card (no one in their right mind does that!). I was transferred to several people, eventually back to the Fraud Dept. I was assured a Supervisor would contact me within 24 hours. Nope.

Don't waste your time. The company as a whole will leave a sour taste in your mouth! Customer service, 0 dependability on branch, 0 technical difficulties, always. PNC should reevaluate everything staff, branch policies, work ethics, technical engineering. A huge inconvenience.

PNC customer service was terrible! I called about a transition that I made which was pending the hold business day on 12/1 and when I went to check on 12/2 the purchase was not showing and the funds was reflecting in my balance. I called the merchant and they let me know that the purchase went through and the person who I sent the CashApp to confirmed they received the funds! On 12/5 In return the call to Chantise Molina her title AVP Executive Client Relations Sr Specialist, she was not concern about what I was saying and advised me that pending charges can disappear and she sent me the terms and conditions of the terms and conditions of my account. This Sr. Specialist Chantise was abusive to me being a Senior Citizen and an African American, terrible.

What a horrible bank. Full of empty promises to ensure you lose all your money while you wait for a quote unquote supposed unbiased computer system that technically makes everyone that works there human puppets. They stole $60 dollars from me because it was to their convenience. Save your money and use any bank except PNC! I had an account 5 years ago, I owed condo fees, the account was taken over. I considered it a closed account in general. I would randomly receive emails but with no actual information. In the past year to 6 months I started to get more detailed emails but still very cryptic so one day I received an alert stating the account had under 100 dollars warning. So I walked into a bank when I had 98 dollars in it. They said they couldn't give me an ATM card to use the money but that they would put in higher requests to get some fees reversed because it used to have about $130.

Beware of service Fees. One of PNC's banking customers purchased a vehicle from me using a check from their PNC bank account. I went into the Greenville SC bank to cash the check. I was informed that there would be a 2% fee to cash the check with them. PNC Customer, PNC bank, Funds were available in the account yet they wanted to charge a ($260) fee since I did not have an account. I requested cashiers check-Same fee. The teller said the only way around that ridiculous fee is to open an account. I understand a fee but this is absolutely absurd! There is ONE PNC bank within an hour of my home, therefore it would make no sense to open an account. I thought this was a mistake so I looked on the PNC website for the fee schedule. There are also fees for THEIR own customer to obtain funds within their own account. Pay close attention before doing business with this bank.

I tried to wire money to my Charles Schwab account. The wire did not go through simply due to account number formatted incorrectly. They did not specify if dashes were need or not, but that is how the account number is formatted for Schwab so that's what I did. They charged me the fees anyway & cannot get them back. BE WARNED HOW THIS BANK DOES BUSINESS!

Once again PNC STRIKES AGAIN. So I made a mobile bank deposit on Saturday for 2800. Wasn't aware that it would be a 7 day hold on a deposit which I understand things like that happen. I received no notice about my pending deposit. I been in the hospital with COVID so I couldn't make a banking deposit before hand and I get all kinds of overdrawn notices so you can make money on my deposit hold with notification but you can can't make nothing if I'm overdrawn. I still have COVID but due to the fact I can't get any help via phone I had to go to the branch on Rankin Rd in Houston TX, wait over an hour for Shawn, explain my situation. We set up a call conference for 3 and it never happened. I called Frost Bank and they informed me that the check has cleared so WHY IS MY BANK HOLDING FUNDS THAT I NEED ONCE AGAIN? I suggest closing out PNC AND GOING WITH A BANKING INSTITUTION THAT CARES.

I closed our corporate banking accounts with PNC in 2022 due to their terribly poor customer service experiences with them, too numerous to mention. I did not want the new owner (as of April 2023) to deal with their nonsense so I closed our multi-million dollar per year business accounts with them. I learned last month that they never closed these accounts and also received a collection notice as PNC turned me personally over for collection for over $300 which included banking fees. It turns out (and they admitted as much) that there was a bogus $49 charge from a software virus company that we never agreed to nor had knowledge of and because our bank representative (of record) FAILED TO DO HER JOB, these fees accrued.

On 11/11/23 I got gas at WAWA using my debit card. When I checked my account they withheld $125.00 (holding fee). Then I canceled my debit cards in thinking they were used by another person? So then they charged me $7.50 each card for ordering new ones. This was never any information on this type of holding fee of that much before. Also trying to protect my account from other withdraws I was charged for new cards. Now I will have to rearrange my deposits to another bank. I have never overdrawn on my accounts and been with PNC for years.

I opened a checking account with direct deposit, after $5000 dollars had been deposited, they would give us a bonus of $400 dollars, but when the time came, they didn't give us anything, they said that the promotional code had not been applied correctly and That's why they wouldn't give us anything, so I think the promotions they make are lies, I think they just want to use our money. I do not recommend at all.

I got scammed. Now my account getting closed. PNC don't care about their customer. I had proof that I got scammed. They put a hold on my account which was not right, and the people at the bank are no help. I have been trying to keep my account. Nobody knows.

Horrible horrible bank, rude customer service, just a poorly run bank. My checking account is frozen and under review because I deposited too much money?? No communication at all. Just froze my account. Can’t even log on. All bills are not being paid bounced checks. Stay away and never bank with PNC. You’ll regret it!

My son went to PNC Bank in Washington PA where he has his account to cash a check that I had given him. It was a check drawn on PNC. They refused to cash it so he told him to deposit it and they refused. I called them and the head teller came on the line and refused. She was disrespectful and nasty. Yesterday I went to the downtown branch and deposited the check in his account without any hassle. I told the lady at the bank that I could walk into any PNC branch and deposit or cash the check without any issues and that she was mistreating him because she was racist. She told me that she was protecting me. I told her to deposit the check and put a hold on it until it clears, she would not listen so I told her I did not have time to argue with her and hung up. I want that lady to be retrained and learn about diversity.

I normally have my debit card unlocked just so then I don't get any surprise charges and every time I try to use the app to unlock my card they always have some maintenance going on with the online banking or even using the app. Right now it is October 28th at 9:30 p.m. and I can't even get into my app because of some maintenance that they're having on there which saying that the maintenance should start at midnight October 29th. It's only the 28th at 9:30 p.m. and I can't even get into it and it really pisses me off because right now I need gas and I can't even get gas because I can't unlock my card.

I have watched PNC fall from a highly rated banking entity to one that deserves the 2.3 rating you see here. I pay my bills on time. Paid off an $11000 balance on time. My reward - PNC reduced limit to 500.

I made a purchase at T MOBILE. While they shipped product I had to call their customer service and I found out that they are liars. I refused package and it was returned to them on October 4. I called to find my refund and always ended up speaking to illiterate in the middle east. I called PNC to report fraud. They were provided all documentation including Ring doorbell video of my refusing package. They claimed they needed to escalate..... but I was speaking to more illiterate in the middle east. While I waited for PNC to ignore me T Mobile hit my account again. The amounts are 427.00 and 135.00.

I live in an apartment under the Truth or Consequences Housing Authority and I have to pay my rent to the local PNC Bank. They have"misplaced" my rent payment before, then found it and have no apology. Well they have done it again, now I have a notice to vacate due to non payment of rent even though I paid my rent through the night safety deposit box at the PNC bank. I have filed complaints with BBB, CFPB and my states Attorney Generals office. This is gross negligence and incompetence regarding a high profile client is theirs to only mishandle the money to the brink of a lawsuit!

Several months ago our account was fraudulently hit for several hundred dollars. It was reported immediately that there were in fact three occurrences, after several months, they still flatly refuse to make this right, even though they admit that they know these were bogus transactions. They say we didn’t report them soon enough. They were reported to them as soon as they were discovered. PNC didn’t catch them at all. They are currently going through some layoffs, and I honestly can’t wait to see this organization crash. Absolutely the worst bank I have ever dealt with …

I have banked with PNC for over 18 years and recently experienced waiting time every single time I am visiting my local Branch located in Northbrook Dundee Branch 774 Skokie BLVD due to lack of staff. They have only one person who is trained to do a cashier’s check. It used to be one of the best customer service PNC Brach location. Currently, shows PNC does not care about their customers or employees' satisfaction. Very disappointed.

When we needed to close it out the account, we were told it couldn't be transferred and had to be overnighted. It's been over a week and NOBODY at PNC knows where our 100k is or has a tracker. Now we're told it 'might' have gone snail Mail. We've called at least 10 times and every employee, supervisor, and escalation person has a different answer. If I ran my business the way PNC runs theirs, I wouldn't be in business.

We have banked with PNC for over 20 years and recently experienced a fraudulent attack, where branches cashed fake checks on our account. The $ was returned after much time and conversations (caught within 2 weeks) BUT, they blocked my account for 2 weeks and would not release the block unless I paid for their service to preview and approve every check I write... Refused to give me a letter to explain to my vendors that we were victims of fraud (which made us look like deadbeats) and prevented us from processing payroll through our provider, would give us no insight or detail as to the fraud investigation, refused to reimburse us from return fees for everything that bounced against the block. They severely impacted our ability to do business.

PNC repossessed my boat and sold it at auction after failing to update my address in their system! My payments were on autopay and were going to the prior bank (my loan was sold twice). Even after proving I had requested an address change three times and a PNC employee was found to alter an official notice of repossession (updating my address), because one payment in 3 years was late over 30 days, the law states they have a right to repossess a boat (luxury item). I had moved and hadn’t lived at that address for almost two years!

Because PNC is named as the mortgage holder, the insurance company is required to have their name on my insurance claim check. This means I have to endorse the check, and send it to PNC. I did this, and now PNC will not send me back the difference between the principle of the mortgage (so they're fully covered) and what the claim check was for. This means I cannot pay the contractors that are doing the insured repairs to my house. I have never gotten a straight answer from them since the process began. I have been told they mailed the check (waited two weeks never saw it), that they were reissuing the check and gave me a date that I would receive it no later than.

To whom this may concern/Management: I have been given the RUN AROUND for almost a whole week now and I have reached out several times to PNC customer service and so many times they transferred me to the wrong departments and finally I request to speak to a supervisor and then comes Brian who said that he will only put me on a brief hold (1-3 minutes) for a few minutes then after a call that took 1 hour 41 minutes and 51 seconds to finally not get even a a half of a percent to the solution and on top of all that they hang up on me after almost 2 hours of waiting and I had to verify my identity 5-7 times and I had to explain my story over and over again 5-7 times to finally not get any solution nor a immediate call back.

Because of safety they said, I could not purchase a ticket for a conference, they had to make sure it was me. So, I authorize the transaction and it declines, I called 2 different people "customer service", they both said, try again, which I did and... declined again. On the third call a very RUDE SUPERVISOR, comes to the phone and says that after 5 times the merchant puts a hold on my card. WHICH WAS NOT MY FAULT, as I was doing what PNC employees told me to do. End of the story, I DO NOT HAVE TICKETS FOR THE CONFERENCE, IMPORTANT FOR ME and PNC... is still not authorizing my card. Even thought I have never defaulted on one payment.

I have been a PNC customer for 25 years. I signed up for a PNC promotion to transfer a credit card balance from a Chase credit card to the PNC credit card. The promotion states that you will receive 15 billing cycles with 0% interest on that balance transfer amount. My balance transfer hit my new PNC card 3 weeks ago. However - my chase credit card still shows the entire transfer balance! So I am still paying interest on that balance instead of receiving 15 billing cycles of 0% interest- I am being shorted by one month of no interest. The customer service department was zero help when I called. I asked for a supervisor was transferred to someone who also was no help. I asked to speak with that person's supervisor and was told “there was no supervisor” above him. What the hell!! I am done with this bank! PNC engages in false advertising and doesn’t really care about their customers.

I deposited check on July 13th 2023, cleared from my friend account on 14th July 2023. I still have not received credit in my account Aug 21st 2023. Called them Aug 3rd they told me they need to verify owner of the check. I was on hold for 30 mins then I hang up. Calling again on 21st Aug. Same damn thing. We need to verify owner of the check. I did online transfer from my another bank to PNC Wednesday. Money go deducted from my account on Thursday, it’s Monday today. Still no credit in my PNC account. This bank is holding people money for no reason.

I am a 10 year customer. We fell victim to a scam. We caught it and brought it to their attention. We spoke to 9 different people, filled out a police report, etc. Their response to a customer who’s never missed a payment was to close all our accounts. No notice or communication. Absolute **! I will tell everyone I know to never use PNC for any banking or investment needs.

I would give zero stars if I could. Been a customer for 20 + years. Never an issue until the last 2 years. Kirkwood, MO branch is incompetent. Just paid a house payment and they deducted it twice back to back. First a rep said it was the other bank. The other bank said no. Next day a different rep said it was their fault. Now there's an investigation. Meantime checks are bouncing and fees are assessed. No money to access for four days now. Said they would correct it two days ago. Last conversation was this will take time and maybe we can arrange a provisional credit while they check into their mistake. Don’t bank here.

I recently had deposited a check via mobile app and apparently they can just deposit it whenever they want to and while you're waiting for your money that you should already have access to, they allow you to go in the negative. Isn't that nice! I am $200 negative in my account and a supervisor had the gall to ask if I was in any financial crisis. Another really great thing is if you do want access to that money that should already be available to you, is you can pay extra to get YOUR money faster. So if I want to not be in the negative I have to spend more money to get my money. Switching banks IMMEDIATELY.

PNC decided some transactions looked fraudulent. Shutdown access to account. Called, verified all information, verified all transactions, still refused to restore ANY access, said that all that information could be obtained fraudulently. Didn’t submit fingerprints or blood samples, so I don’t understand how else I’m supposed to identify myself. Customer service was impotent and unhelpful. Have had other problems with PNC previously, they’ve never been great. Recently went in during normal business hours (not near lunch hours) to open an account for my new small business. Was told the banker was “not there” but should be back, but don’t know when. Should have seen the red flag then and moved to a bank that TRIES to look like it cares about its customers. Will be closing my PNC accounts, suggest others do the same. If you are thinking about opening an account here, DON’T.

Still waiting to have my name removed from an account. Had an appointment and my name is still on account and being sent to my address. Representatives don't know what they are doing. Manager says she needs to investigate and will call me back.

I can not stop PNC from sending me balance transfer letters. After many calls over months; including talking to a supervisor I am now just cancelling the cards!! They will promise act on on it and at best it stops for a month and then they are back to it. It's a unneeded identity risk to have this info coming in the mail if customers do not want it!

I've been with this bank for about 2 years now. First 8 months never a problem. Then for some reason it all changed. I have an ONLINE bank account with them. I do 98% of my banking on the PNC app and ATMs. Account balance was always on point up until then. Now my balance in my accounts is just about always wrong. I’ve called and went in to the bank many of times. These jockers keep telling me to go buy a tablet and keep track of my finances myself. Are you flipping kidding me. You're a major bank and can't keep my balance correct. So what's the purpose of the app, so I can get an around about idea how much is in my account.

We need to open a bank account for a trust. We have multiple accounts with PNC with decent balances. We brought the federal id no and the trust agreement to the bank. The manager took the documents and scanned them in. We were told it takes about 7 days. We did not hear back from them past the 7 days. Therefore we went back to the branch again (3rd time).

New customer tried to set up new savings acct and fund from Chase checking. Verified SS # email, cell phone numerous times - called 3 days. Now says will be Month to fund?!!! No confidence in their process or CS.

I have PNC Bank and they suck. They charge $35 fee if you don't have any money and they won't reimburse you. They also charge a monthly fee just to use their bank. I would say look elsewhere. Also, they're rude on the phone.

On three different occasions I attempted to use their mobile app to make deposits and/or use Zelle and was blocked. When I called, I was told I had to go in person to bank branch because there was a problem. When I called my branch to ask why I was being blocked from using mobile app, they confirmed I had to go to the bank in person to resolve the matter. They said I had to show my ID to authenticate transaction even though I had successfully used the app before and they had already authenticated me by obtaining my passcode, SS number and disclosure of three recent bank transactions. I indicated the entire purpose of having a mobile app was to avoid the time it took to go to the bank in person. Nothing. They couldn’t help. So I’m going to close my account tomorrow.

I would give PNC bank 0 stars if possible. They are absolutely horrible. They make mistakes and take months to fix them. In my case they had an error in the date of a trust account for my deceased mother. They insisted multiple times that I needed to furnish the "updated" document. When we insisted that no such document existed, they said "That's your problem not ours". 3+ months later, and 4 escalations, they agree it was an error on their part. From talking to a local lawyer, this is a systematic problem (intentional?) with this bank. STAY AWAY.

I am attempting to close my deceased father's account and have provided all necessary trust paperwork. After 3 weeks they try to tell me they don't have all the paperwork they need and I can't even get someone to talk to. They claim there is nobody customer facing that can talk to me from that department, and that is crap. I will never deal with these morons again.

After 9+ years with PNC I have lost my home and lost my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn’t try to fix the situation at the end of the banking day or the following day, when Samuel’s banking transactions didn’t balance out.

Do not use them for any reason, worst bank I have ever dealt with. They messed up my direct deposit and now I have to wait days before I can get any of my money. Deposited a check and after I was told I would have to wait 3 days before I can get to my money.

PNC charge me a $7.50 fee to replace my debit card. I received six text messages as well as email alerts from PNC stating that there were attempts to use my debit card so I went and got my card replaced on the mobile app and I selected the lost/stolen option. Next thing I noticed was the fee. I attempted to contact PNC about the fee and it was impossible to speak to a human being.

Very poor experience and banking practices. This company treats their customers like a word I prefer not to use. They froze our account with no notification so far for 4 days. I have tried repeatedly each day to get some kind of answer as to why our Business Accounts are frozen. No one in the local branch can help us, as they say, you have to wait thirty days to hear from someone. The Branch lady was nice enough to try and contact someone on the phone I guess from another department, which is absurd.

If you have Money and you keep it here...it would be nice to be able to Withdraw or Transfer it when needed. PNC won't let you Wire or Transfer more than $10,000 at a Time. What if you are buying a House and need to wire money at a Specific Time. THIS BANK will cost you MONEY, in changing closing Costs, and Payoffs. It would take you 10 days to Transfer $100,000, that's a lot in additional Costs.

Had been with BBVS bank forever, until they got bought by PNC. Online banking is not that great! So I hadn't used my account for a while. Only found out a few month later, that I was charged a monthly fee for quite a long time. Called CS, and mentioned long time BBVA customer, that seemed to pissed her off. She replied that BBVA is long gone. I asked if she could refund the fees since I never know there is a fee, she said she can't. Then I asked her to close the account for me. She did and then hang up on me. This is not professional.

It is a nightmare dealing with PNC since PNC took over BBVA Compass. The staff has no training in customer service. We are being penalized for keeping our money in their bank. Charging us fees, not even informing us prior to the service. Also, charging for no service. Over-staffed in Prescott Valley branch, and none knows anything and hardly have anything to do. I have personally made several 1-800 phone calls and communicated with the PNC staff. My issues have not been resolved. They push it off from one person to another. No wonder numerous PNC banks are closing down.

Anytime, I choose to walk into a PNC Bank because I need help, it is always extremely challenging. Recently, they went to the system of scheduling appointments to get help. I need a simple document signed, but I have to schedule an appointment to do so. I understand scheduling appointments for things that are going to take a while. To get a document signed only takes two minutes if that. We have switched our account over to another bank simply because of the customer service PNC does not provide.

I opened savings acct, transferred lots of money. Money left my acct and posted but not on PNC. Then they tell me they have a 5 day policy in which there is a "hold" on the acct. So for 5 days they stole my money and no interest. Bye PNC!

Deposited a payroll check which was issued by PNC bank. Had no indication it would take 7 days to “clear”. My account said it was deposited and cleared a day after depositing. Available balance didn’t reflect the deposit. Called and messaged customer support. They said “it’s our policy” and were of no help at all. May just switch back to my old bank if this is how PNC operates.

Today I wanted to send some money from my online PNC account to my Wells Fargo checking account. The PNC APP said that I had $150,000 daily withdrawal limit but when I checked further that was a deception. It was $150,000 monthly limit. So I decided to move my whole balance to another bank paying much higher interest and when I tried to do that it was like pulling teeth. It was a 40 minute process that involved mailing forms, checking secure emails, getting secret codes two or three times for verification and this was after I verified myself many times with many different people. So I just decided to say screw it and closed my account. Wow, that only took 10 minutes. I'm glad I got out of PNC. They're a bank that causes much unnecessary cluster of inconvenience just to get my money back but it was so much easier for them to take my money.

Branch bank transactions take an inordinate amount of time to complete. Part of it involves face-to face and but may include some virtual. (PNC has somehow managed to combine the worst of both worlds). Assigned interest rate to be paid on the account appeared to be less than accurate (underpaid) and even the agent could not reconcile the discrepancy. Any kind of back-office approvals or resolutions are very delayed…though the branch employees were professional and very pleasant. Closed all my accounts, limped away, and learned my lesson.

If you don’t have a PNC account they charge 2% to cash a PNC bank check! So they tell you open an account and it will be available immediately! So I open an account. Now I’m being told I have to wait 2 business days to process their own check! Then you call to get help and are told “I do not know, maybe Tuesday maybe Wednesday”. Overall the worst bank I have ever dealt with.

This has been the worst experience in my 30 years of banking with several different banks. By far the worst. You can't even deposit cash at certain locations, limited to the amount you can take out at others, some branches print debit cards, some don't. My account was hacked and someone took $500 and PNC NEVER stood behind any of it and closed the dispute. NEVER BANK HERE.

PNC Mortgage bought out my loan from another company. I called and set up auto pay with PNC. I was drafted the double of payment monthly for two months in a row. I called to ask for refund or wire me back the extra money that was over withdraw. I spoke to couple people and was told that they could wire me back the money from previous month, but I will need a letter of guarantee for the second mortgage since it was only 6 days after the withdraw. I worked with Carmen and she said she could the February since it has been more than a month. She came back and wanted too a letter for both months. I talked to her supervisor and he said that is their policy. It doesn't matter how long, I will need letter of guarantee. I knew he was lying to me. I was desperate and let them know that I need to pay other bills as well. Total over withdraw was more than $3000.00. The manager wouldn't budge and told me to go to my bank to get the letter.

PNC decided a check I had written was fraudulent? They returned the check after I told them I had written it. With sufficient funds to cover this and excess they proceeded to lock my account. Now I have no use of an ATM machine. I was told there was nothing they could do about it? Needless to say, I closed the account and am writing this review in hopes nobody else make the mistake by entertaining the thought of using these CLOWNS!

Someone did not return my debit card to me. I did not notice it until I got home. I went back and they could not find my debit card and turn PNC bank charged me $7.50 for a new one. I am tired of all the fees. 90% of the time when you get online at night they say, "We're sorry we're down for better improvement." How many times are you going to give the excuse for better improvement? When people need to get on their account they need to get on their account. You have the worst website and console going down.

I bank with them for over 10 years, every time I try to apply for credit or auto loans refinance always a denying, just don’t do it if you **, they not friendly like at all; or family like banks treat ** Americans unfairly.

We have been trying for days to access our account, trying to change passwords, and doing banking. There has been no response from PNC. Their online access is terrible even though they state it is convenient.

We weren’t fans of the long waiting times, as they do not have tellers, but we knew that coming in. Today we called to make a appointment to cash some Saving Bonds, we were told only if you are a customer, so yes no problem we are, well for how long? Three months, since you opened in our area. Well they won’t cash our Bonds unless we have been there a full year. So we will be closing our account there and going back to Chase Bank. We have to pay for our checking account there, but they are more then happy to help there customers, they are friendly and helpful. PNC isn’t trying very hard.

I have a mortgage with PNC & since they had one of the higher interest rates on their savings accounts, I figured I'd go with them. Opening the account was difficult. Funding the account, even more so. Obstacles at every point. Almost as if they were just trying to prevent me from earning their interest. They succeeded. My initial attempt at funding didn't work because the name on the account I was funding from wasn't exactly the same as the account I opened with PNC. After a couple trips to my other bank to open a new account & a couple trips to the PNC branch, I was finally able to set up my account & try to get my funding account verified with small deposits. This delayed the process a week because their 2 deposits totaled $1.00, then they pulled them out so each time I checked my balance to see if I had deposits, my balance hadn't changed. Finally, I realized what happened & verified my account.

Identity theft, data breach, car loans, house loans. Also me going back and forth and them closing on me before they should. My new acount is just me but there is account Chester ** and Matthew ** and Elizabeth ** they say was not mine and it was I'm the only Matthew **.

I’ve been banking with PNC for over fifteen years. They’ve provided excellent service. This past week I had a scary issue happen with my personal banking account that was my own fault causing me to be overdrawn by more than 13,000.00. I contacted the bank and they fixed the issue within forty eight hours without penalty to me. The entire time I was panicking. They were kind and patient and handled the issue with professionalism and care. I’m beyond grateful. I wouldn’t bank anywhere else.

This company is a joke! I seen on app that I was late on payment so I called immediately and she told me it’s a problem on their side and will be fixed. Well it was not fixed and I lost 140 points on credit. I talked to the higher ups and exact words was “Don’t see how that’s our problem!“ Excuse me. Not your problem. Your employee screwed up and gave me wrong information and kicked me out of auto! If anyone has account with these fools pull out ASAP. Avoid these scammers at all costs.

After PNC merged with, and took over BBVA Compass, I had my share of bad experiences, though some of the others I read about were so much worse than mine. I miss Compass, for sure. However, I finally had a good experience worth mentioning. Somehow, a hacker figured out how to get to my Virtual Wallet. They tried to withdraw large sums. PNC blocked the transaction and called me to inform me about the suspicious activity. The hacker also tried to set up outgoing bill pay transfers in large amounts. To do that, they would have had to get my username and password somehow. PNC closed my account.

I have thought that PNC would be a good bank. I was deeply disappointed. They ask me where I got my money, they always wanted me to get out the car and show myself in the lobby to know it's me. Like they didn't believe I could have the money that I did. They hinted towards investigating me several times, which I found offensive but didn't mind at the time since it was during the holidays. But then without telling me why, they closed my account. When I tried to ask why, they said they couldn't tell me but a letter they mailed would. Only letter I got was one asking if I wanted to open a credit card with them. WTF?

Do not bank with PNC Bank. They do not care about its customers. I cannot stress this enough. If I would have taken the time to research this bank prior to committing to it through a guardianship account, I would have saved myself a lot of tears and poor customer service. I have a court ordered account through PNC Bank to assist my father, an Air Force Veteran with dementia with his assets. Every month I must go into the bank to make a monthly transfer and every time there is an associate who does not know how to complete the transfer or does not know how to assist me. I try to patiently explain how the account works and every time it takes an hour for calls to be made and associates to be trained on how to assist me. Yesterday I was flat out told to come back tomorrow to try again. Please keep in mind this is simply transferring funds from one account to another.

Wish I had read these before leaving South State Bank who has the best customer service I have ever experienced. Was wooed by a client who promised private equity lending. He never was able to return a call in reference to this again. He was the VP of commercial lending for the city. Each and every thing that I need requires a different department to which I cannot be transferred. Many are only available during the business day. The services provided are minimal. I have huge balances and am charged account maintenance. I have to purchase my checks outside the bank. There really is little or no support available. Communication between "the home office" and local is poor. I had to drive an extra hour recently to get new debit cards. Now I'm told that if I want to dispute the bad transactions, I have to get new cards again??? Never mind! Should have never transitioned to this bank in the first place. If it sounds too good to be true, then it is!

My daughter (minor) has a virtual wallet account. Recently $2,023 dollars of all her lifetime savings were pending in a fraudulent PayPal transaction, we called PNC to stop the transaction which they did and closed her card, moved the money to her mother's account. Few days later another fraudulent transaction from the same person on her closed account. PNC decided to take the rest of her money plus gave her (a minor) a line of credit of $1600 to cover the PayPal fraudulent amount. We not only alert PNC and asked to block the account, they decided to borrow my daughter money to pay the scammer. Now my daughter is $1600 on red, she is not even 18 yet. Ps: PayPal shouldn't allow that either since you have to be 18 to have an account.

I have tried to pay down principal on my HELOC three different times where the payments were COMPLETELY MISAPPLIED. Even after meeting with a manager, calling in to their terrible customer service, and reaching out on Twitter. Finally a very nice man from their "executive offices" called me after I threatened to report them to the Consumer Financial Protection Bureau. MISTAKES ARE STILL ON MY ACCOUNT. They get one more meeting with me before the complaint is filed: **. So far, I believe this is a terrible bank which is trying to rip you off, much like the abysmal Wells Fargo, which continues to pay million dollar fines. I inherited them when BBVA sold out to them, I did NOT choose this bank.

I have had a CC with PNC for 28 years. Fraudulent charges were made on the card and subsequently, the card had to be cancelled by PNC. Promised a new card within 7 to 10 days. Never received. Called PNC and they told me they are having difficulties getting chips and plastic and now it may be up to 4-6 weeks. **???? Spoke to numerous departments and was blown off. Credit card supervisor said it was "above her paygrade" to deal with this. Asked for others within PNC and was refused. Subsequently, order a cc from Capitol One and received within 5 days. PNC is a terrible bank...stay away from them.

PNC purchased BBVA in 2021. When October 12, 2021, rolled around for the so-called merge of accounts, I could not access my account(s) and I was missing monies from one of my accounts. I went to several local PNC banks to have the issue resolved but to no avail (they are all used, car salespeople). Emailing, calling, and speaking to various individuals - Nothing came of the conversations these Customer Service Representatives act like they are going to help you and they are condescending, liars, and patronizing the customer here again to no avail. It's very disturbing and alarming that PNC purchased another financial entity but they don't have all the records.

So, this is the second time that I have been charged overdraft fees without the account actually being overdrawn. They will tell you that it was overdrawn on their end, but looking at your statement, you can clearly see that there was never a time that the account was in the negative. They seem not to understand that it's important to be able to know what your balance is so that you are where of when you may need to make a deposit to cover something unexpected. The first time, they were willing to refund the fees, but not the second time around. As it was explained to me, transactions that caused my account to be overdrawn WERE and still ARE pending, but the deposits I made that is also pending but also made available right away, but didn't somehow cover the transaction; therefore, the overdraft fees are justified. I have never had a bank charge fees for transactions that aren't even posted yet. Perhaps I am the only who thinks that this is wrong.

My wife and I try to open a high-yield savings account with PNC online. Got an email today stating that they are refusing to process my request. Basically denying me. Do not understand. I’m trying to put my money into their account. I’m not borrowing anything. Very frustrating. Has not got any answer from nobody. Definitely will not put my money into the bank. Look somewhere else.

The bank advertises a high-yield savings account. I provided them information on their simple application and was turned down; so cannot open the account! ! Is high yield only for the rich! Stated reason: Security problem. What is that!!

PNC is not at all what I expected. We are not permitted to move more than $2,000.00 per day, or $5,000.00 per month, either in, or out of the high yield savings account using the online external transfer option. So, the only way to move larger amounts (in or out) is to send/receive wire transfers which will cost wire fees at both ends ($50.00 to $65.00 total). This means it would cost me more to move my money than the interest I earn on this savings account. There is no limit to check deposits into the account, but they will take your money out of your external account the day you deposit the check, however they will place the deposit(s) on hold for 5-7 days while PNC earns the interest during the interim period. This has become a standard banking practice with most banks and I suspect they earn hundreds of thousands of dollars every day in interest on our money while they hold it.

Several weeks ago who used to be my SO struggling with addiction managed to steal my debit card at 430 AM and stole $200. This has been own account always!!! He also somehow managed to find a check and forged it for cash to buy drugs...I was given a provisional 200 credit, today PNC reversed the credit...I did as directed and filed a police report also...so yet again this addict gets another pass through the system, I'm violated for the 2nd time. Thank you PNC for the lack of support for those of us in domestic violence situations... it's no wonder the violence and violations continue to grow in this country!

Is anyone having having problems with them double dipping?? When you purchase an item and it's already been deducted..then a week or 2 weeks later you're being charged for the item again..double dipping is what I call it.

Nov 7 I was notified of a fraudulent charge on my Debit account. Good job fraud department. On Nov 8 I went to one branch to have a replacement card printed, per the instructions of the fraud department. That branch does not have a card printer. On Nov 9 I went to a different branch and while they do have a printer, it rarely if ever works. The printers are out of contract and no longer being serviced. They will order a card for me however. Three days wasted by now. Nov 23, I still do not have a card. I call and request a new card be sent. They will do so with a 3 day delivery for a cost of $25. That was not acceptable and they did end up waiving that cost.

My bank was bought out by PNC, and the experience was horrible. Although I do my banking almost exclusively through mobile (more on that soon), there were no branches near me, and initially no free-to-use ATMs nearby. The mobile app experience is horrible. It's slow, buggy, and is frequently down for days at a time. The phone support experience is even worse. I had multiple issues including deposits disappearing from my account, direct deposits not appearing at all, and incorrect account information being displayed. Each time I called in was worse than the last. I was routed through 4 departments on one call, spending over an hour on hold. The last - and final - call the bored-sounding representative told me "We can't help you". What's the purpose of having a support team, if you refuse to help your customers. I'm switching banks, and hope I can save one person from the headache I've had since PNC forced themselves upon me.

I originally never really signed up for PNC Bank, my old account with another bank was bought by PNC Bank. No big deal thought, well so much for that thinking. I initially opened a checking account at the same time the credit card was switched and transferred funds from my main account due to their promotion. After a few payments to my credit card from their checking account I decided to close their checking. The next credit card payment is where everything went negative. I tried to make a payment using my main checking account, which was already setup since I transferred funds to their checking account in the beginning.

This bank will gladly take your money into their accounts and hold it there to use how they fill fit. They will benefit off of your hard earned income. They will do these things knowing full well that they will do NOTHING to protect it from theft! When your money a stolen right out of your account that you believe to be safe, they will tell you there is nothing they can do about it because, “we don’t have a policy against theft from hackers.” This bank should be held liable for these actions. They are just as implicated as the hackers that took the money.

Been waiting for a will to finish. Nothing to extinguish. It was just stocks and bonds. Watch them they will add precipitants without asking the other people if it's okay. So not can't even get a inkind the PNC Bank won't allow us. So watch if you have them as the beneficiary that distributes the funds. It may take several months if not years.

I can’t stand that I had to catch fraud purchases that was basically salami theft on my debit card. It was months after it all began too, no one caught it and it would have continued if I didn’t make the effort to look and see what was unusual. So because they said that “I didn’t notify them in a timely manner” that I’m held liable for the ones that happened outside the 60 day window, all because I didn’t even know about These thieves (not allowed to swear here). Basically got away with stealing the $30 that were outside the time frame for Spotify, and I don’t even have an account there.

I have been with PNC for almost 8 years..Had to have my card replaced twice because of their incompetent staff..And now discovered by accident that since this new recession started they now started taking 7$ out every month if I don't have 500 dollars in it..Never discussed this with me or anything and they have been doing it since April of this year, taking it out even causing a negative balance in doing so. Very deceptive, they constantly change YOUR WRITTEN AND SIGNED AGREEMENT with whatever they want AFTER they trick you with false promises and lies to open your account in the 1st place..

Do not update account balances on weekends, Pending transactions sit for days, misleading, cannot screenshot your own personal checking or Pending Transactions, causes Overdraft situations, Negative Balances. It's not them, so they Do not care.

The manager told me she couldn't cash my income tax refund because my husband's name was on the check but his name's not on my account. But she said if I brought him in with his ID that I could cash the check. So I drive all the way home bring him back in, and then she changes her mind and says they can't cash it because sometimes government checks can be forged. I'm like... well then why did you tell me to go home and get my husband? Make up your damn mind! now you're just making a policies as you go along? And there's no reason why she couldn't have cashed the check... my name is on the account and it's a legal government check! So she made me deposit it and then I couldn't access the money till the next day. That's not cool that's not how you treat customers of 22 years! This is in Sellersburg, Indiana. Garbage Bank.

So I fell for a scam back in August to make a purchase from FB. I sent the seller money through Apple Cash (mind you there was no money on it but my bank card WAS linked). I sent a payment and a duplicate payment went through. After bank investigation of over 90 days they find all charges to be valid. After hours of calls and digging I find out from a very rude and unprofessional conversation with a man named Dariell from PNC that they ARE blaming it on a tech issues with the app. Apple cash specialists I spoke to also agree it was glitch but CANNOT refund anything not even the duplicate transaction with same transaction number because the funds came from my bank card!

I was given a $100 fake note from PNC Bank and they don’t want to investigate or take responsibility. I simply lost $100 because PNC couldn’t ensure customer is getting real notes when they are withdrawing their money.

No customer service of any kind, if you have had an account for less than a year they treat you like a criminal. Put a hold on every deposit that is not a direct deposit. The managers are not allowed to make exceptions or they don't care enough to try. They will tell you that it is not a bank rule. It is the government regulation, checked with several other banks they all disagree. Tried more than 1 branch. Could not find anyone who cared, very dismissive. I have an 820 credit score but they don't seem to want my business, so down the road I go. I'm going to online banking, that way I don't have to worry about people lying to my face.

I took out a Heloc loan with BBVA, now PNC. The teller told me it was a fixed rate until recently interest rates went up and I found out otherwise. PNC are next to null for responsiveness and I've had to visit in person to clarify issues. Each time I come in though they try to sign me up for some other credit card, additional account or loan. Once you establish one of these accounts they want to start assessing additional fees if you don't keep a certain high balance or direct deposit in these said accounts. Typical credit card bank scams.

After 24 years of banking with PNC I am done. They boldly lied to my face. I went into my local branch earlier this month to lock in my equity line. I was quoted a lock-in rate and an estimated monthly payment with a disclaimer that it may vary a bit. I locked the rate and paid a $100.00 fee to do so. I just received my new monthly statement, and the payment is 22% higher than the estimate they gave me. When I called the bank, I was told, I'm sorry, but it's out of our control. We told you it was just an estimate. They were very adamant that there was nothing that could be done. I asked for the $100 fee back and they refused. I just paid off the entire line of credit and I will remove all my money from the bank...DISGUSTED ...BTW the fixed payment is 60% higher than the variable rate I was paying...

On 9/25, my wallet was stolen and within an hour I reported it to PNC Bank. They had already allowed a stranger to use my DEBIT card to purchase $980 worth of goods at Walmart - without my PIN. Then, it took them three days to provide a provisional credit for that. I filed a police report and gave them the police report number. On 10/6/2022, they allowed a person to withdraw $1,900 from my account at a bank branch in Duncanville. The person forged my signature on a withdrawal slip. I have never made a counter withdrawal, nor done any business in Duncanville. I noticed the theft and reported it immediately to PNC on 10/11/2022. I called five times, went into a local branch, and no one helped me.

Very poor customer service and they obviously do not value me as a customer. I set up auto payments for my PNC Visa over the phone, with a PNC rep while I was on my computer. Or so I thought. Now I have a late payment alert! I had already set up auto payments. Now when I logged in, there was an alert “ your payment settings have changed “. I didn’t change anything.

This is probably the worst customer service I've ever experienced. Please ignore this bank. You don't want to work with them. I have no idea whether they are trustworthy or dishonest, I only know that our loan processor was completely unresponsive and wouldn't answer her phone, call back, or reply to emails in a timely manner. After two weeks of not getting clarity, I finally had to call a number which took 20 minutes to find and tell them to withdraw my HELOC application.

Today, 9/21/22, I check my bank account to make sure things are aligned properly to pay bills this week ending. To my surprise I see and "Temp Credit" on 3 lines in my account. One of the 3 are accurate. I called the bank to further verify what these purchases are and when they were made. I live and work in DC; do not drive and do not shop online or otherwise at any of these stores. When I asked, I was told that a purchase was made at a Giant Food in Manassas, VA at 9:03 am this morning. I am at work, actually working before then. The next charge for some clothing items from Kim Kardashian's online site. (I never heard of it and being that I am past the age of wearing her items).

This virtual wallet account has been a complete nightmare. My account balance is never correct. They will deduct funds automatically when using debit, but will randomly put the funds back in your account days later. I called about this issue and was told to manually track my purchases and balance by paper! Transactions pend for entirely too long. I found out a company has been excessively charging my card every 48 hours until the funds were available in my account and PNC never alerted me of this charge. I placed a large deposit into this account to cover my mortgage only for PNC to then start deducting random purchases I have made well over (by debit) 10 days ago.

Failed to deposit HELOC draw into account they requested I set up by sending them my ID over email. Can’t deposit initial draw due to the nearest in state PNC being 2.5 hour drive away. No timely help.

My experience with PNC financial services in preparation for retirement was not a good experience. Poor communication and follow up on phone calls. Poor guidance with investments. I do not recommend them for a retirement strategy.

I previously banked with BBVA Compass. PNC bought the company and I was forced to switch to bank with them. Immediately upon the switch, I faced numerous problems that I never experienced before. The systems they have in place do not function properly. PNC attempts to be forward thinking and tries to match the growth of technology, but fails every time. Their customer service is beyond poor. Hold times can be hours long and I have been hung up on by the system on numerous occasions without receiving a call back. I would not recommend this bank to anyone.

DO NOT use this banking institution for your mortgage services. They have customer service/mortgage reps who don't have a clue to what's going on. I have unexplained charges to my account. When I call in to inquire 1 out of 10 people you speak with MAY be able to explain/breakdown the fees. There's a PMI listed which I should not have added to my account because it was paid at closing. It's very aggravating and frustrating to receive a statement and every month you have to call in and complain and dispute (Unexplainable) charges. As soon as the market changes, I will be bobsledding away from this institution. Do Not even consider!

PNC does not ask customers weather they want to enroll in Tap to Pay system or not. They just force them to be a part of it. This payment system authenticates through Wi-Fi Connection that is notoriously impossible to secure. Which means that anyone who is in proximity with the professional Netmon software can identify the WiFi Connection and security key for it. Absolutely not acceptable.

Horrible experience. Applied for a HELOC, was immediately passed to an agent and got an automated email from him. No followup from him. No responses to emails. One returned phone call and when he talked to me it sounded like he was speaking to me from the end of a tunnel and I could barely make out what he was saying. Eventually I figured out how to access their portal for my application but it was not a good experience. Clunky. Not intuitive. And overall not helpful or clear.

They locked me out of my brand new account for 2 and a half weeks for no apparent reason! They claimed that something on my account was suspected of fraud but they would tell me what it was and I think I’m entitled to know what is fraudulent on my account! And if it’s something that I did I would like to explain it!

PNC Bank pulled my car payment out three extra times and when you want to get your money back, they can only send you a check in the mail. No EFT back to your account. I hope William Demchak is proud of the company he is running.

My experience with this company is pathetic. I have funds in my account but cannot use them. I currently would like to use my own money to purchase online what I want but have an error coming up. Absolutely hate this bank.

If I could give 0 stars I would do so in a heartbeat. I have tried to cash a check from my mother's estate that is drawn on PNC and they have twice refused - the first because the signature allegedly didn't match and the second was refused as a mobile deposit that they then would not cash in person either. So no, after having been charged a returned check fee for a signature they didn't like and denying to allow a mobile deposit or to cash it, I have to request a THIRD check be issued and then I have to go back into the branch (where I wasted an hour today) and beg them to cash this check. I am beginning to understand why people bury their money in the backyard instead of using banks.

Hello, to all that it may concern, watch out with the PNC credit card. When I first started, it was BBVA, with a 6000 limit. After a couple of years with PNC taking over. It’s been a nightmare. First not able to log in, make a payment on the online account. The online department is always down. Something to do with bugs in the system. After telling the customers service department that they need to get it together. I just received a letter that my limit has been reduce to 2000. So yes my utilization, went from 25% to now 95%. Never will I encourage PNC products to be used. Thanks you PNC. For helping me prefer Discover products any day of the week.

PNC closed my accounts for no reason. My EIDL loan funds were sent there via ACH, went missing in cyberspace for 2 months. Thanks to PNC and this random closing, the SBA flagged my account for fraud. Why would PNC close business accounts during the pandemic, when a business account was required for businesses to receive emergency funds? Moreover, PNC administered emergency funds for SBA, themselves, so who knew better than them how important active banking accounts were? They nearly ruined me and claimed they didn't need a reason to close my accounts. What's even more interesting is I also have a credit card and outstanding loan with them... Both were and still are in good standing. Their Escalations Dept is no help.

Virtual wallet is by far the worst banking “tool” I have ever used. My account balance is rarely correct. I literally have to keep an old school ledger for accuracy, otherwise I would have found myself in trouble multiple times. It has been off by several thousand dollars for multiple days in a row with them counting on the fact that the person will end up overdrafting as a result. Pending transactions don’t even appear much of the time or they will show up only to disappear later on then reappear once they post to the account. They also wait exceptionally long periods of time to post transactions as well in order to maximize overdraft fees and they are always for larger amounts. Never have I seen a $3 debit withheld, but $300? All the time.

Received correspondence that my Simple account, which was opened purely out of curiosity of an online-only bank and contained merely $20, was being transitioned to BBVA. And, by that time, I was no longer able to login and close the account. Later, received correspondence from BBVA that the account was being transitioned, yet again, to PNC. And, once again, I was given no clear route to close the account and it seemed similarly locked out from any online access.

I've had the PNC SmartAccess card for several months now, and I can say I love it. The mobile app is convenient and works great, the card is absolutely beautifully designed, and customer service is very helpful and professional. Plus, customer care is available 24/7 unlike customer care with Virtual Wallet Account(s) which I had and hated that's why I switched to their prepaid card. The card is great for people who don't want a standard checking, teens & young adults, and also for people who have had a troubled banking past. The downside is: NO MOBILE CHECK DEPOSIT! The NO mobile deposit is a big inconvenience and I hope that can be added in the future. Other than that the card has been pretty good and great using!

Applied for a HELOC and working with the PNC Branch at Advent Ct, Waverly Place, Cary, NC. The process is fraught with confusion, there is no employee accountability. The communication is incomplete, poorly written, and unprofessional. The employees do not timely call back or call back at all. The Branch Manager is as bad as the employees. I submitted a package based upon their request, dropped it off at the bank with the Branch Manager, then receive a request for more information which contains the same information I've already provided. A complete waste of time and resources and no credit decision as yet.