PNC Bank Reviews

I closed my credit card for operational problems that I can no longer remember. I ran into a problem with my line of credit account. Different people gave me different information. I was told things were fixed but they weren’t. I was repeatedly transferred from one department to another. I became confused and frustrated. Can no longer remember the sequence of events. Finally just closed the account. I worked in bank systems and operation. Their systems aren’t good, the customer service people aren’t well trained, their customer communications are poor. They have good loan interest rates.

I have never in my 40+ years of banking had a problem giving a bank my money to pay on an auto loan. They may have given me a better rate than my credit union, but 4 months later going back and forth setting up wrong payment dates and amounts, that have yet to be removed from my account isn't worth it. When I went into the PNC Bank branch to get help with the form, all I got was, "I don't know." Find another bank because they ain't worth CRAP. If I could give them negative stars, I would!

Have been trying to wire transfer funds from PNC to an investment account for my 95 year old mother. I am her POA. This has been in the works for over a week and still no transfer!!! The customer service is terrible! This is the worst experience I have ever had with any bank!

If I could give a zero is would. I have had nothing but problems with this bank. I requested them to close the account several times and didn't. Then told me I owe a balance for an account I never used. So how can I owe anything?

It the worst bank. They return my check for no reason whatsoever. My boss told that they should have never returned your check. The worst bank ever. Not to mention you have to travel far to find live teller. W.

I live out west, my father passed away and had a loan with PNC. I went to the closest branch Frankenmuth MI, every person working there was definitely bothered that we requested help. I explained my situation and said I would be there only a temporary amount of time and got nothing from our visit. And I have had problems ever since calling the customer assistance number is only good for wasting time. I really can not put into words how bad this banking group is. I would go to anybody anywhere but them for sure for sure.

If it was possible to write a review with negative stars, I would. I opened a business account for my law firm and an IOLTA account which is a specialized escrow account where the interest goes to Legal Services Corporation. PNC closed my escrow account with no notice because it had no activity for a year. I am required to have an IOLTA account by law and it cannot be closed for no activity and notice has to go to me, Legal Services Corporation and the Bar. When I went to deposit a client settlement check, I discovered PNC had closed my IOLTA account and its employees offered to let me deposit my client’s money into my operating account which is an ethics violation. PNC wasted 3 hours of my time and told me I should just open a new IOLTA account.

Money keep disappearing from the bank and neither the tellers or the customer service representatives know what is happening. Always giving bogus excuses/reasons with no answer at all. Won’t recommend.

Today was the 3rd time that I've had very poor customer service at one of our local branches. The first was when my daughter and I needed to have medallions put on some documents after my mom's death. The new "manager" came in to help and managed to totally confuse all the paperwork. Thankfully, the original representative that we had been working with was able to straighten it out.

Called twice in a day and didn't resolve my overdraft fee issue, first representative told me they were going to refund me the 3 fees I had and the manager approved it, and told me I was gonna get it before 5 pm. Nothing was done, fees was still there...called 3 hours later and talked to another rude represetative. This one told me they can't do nothing about it. I told him I wanted to speak to a manager and he said to keep phone on hold...so he made me wait until 9 pm and then pretended he didn't hear me and hang up the phone. Crazy

Over a year ago I brought the POA for my mother for her accounts at PNC. The CSR only reflected this on my mother’s checking and money market account and not her credit card. All her statements were coming to my house including the credit card. Now she has passed and there is about $175.00 in rewards and not even a check to her estate can be given for this reward. Very disappointed!!!!

DONE WITH PNC! -- Use it for high yield interest ... That's good..

I’ve been a customer with PNC for several years. I fell on hard times earlier this year and received a waiver for my first late fee in May. I recently paid off my credit cards and since I was a few days late PNC charged another $27 which was only amount on credit card and would not waive. I will be closing all of my banking accounts and my 2 credit cards on this Friday.

PNC bought BBVA. I had been with them 30 years. $5 million per year business. This is the world's worst customer service. I'm pulling all my accounts from them in the morning. I run $500,000 a month through my accounts. Never use this Bank.

This bank is horrible!!! I accidentally cash apped money into my PNC account accidentally. I called to have them reverse it because my account was on hold, they told me I had to go to a branch or talk to someone to take the hold off. I live 2 hours away from a branch. I work Mon-Fri. I tried to call and get the hold taken off and they wouldn’t do it either.

After 10 years of using PNC Bank they are treating me like a convict. Recently had identity theft and working to get false info removed from credit report. I paid off my house and my car and have the highest paying job in my life this far right now. Pnc ran a spontaneous credit check and decided to freeze my accounts. Never once late for a payment on ANYTHING MY ENTIRE LIFE. I’ve gone without food to pay my bills! Pnc never even contacted me to ask what was showing on my credit report. Well joke is on them now. Moving all my excellent standing accounts to another financial institute! After 10 years and never late on payments couldn’t even contact me. Shame. Poor business practices. Takes the human out of it.

I am a long time customer of PNC bank, and overall, I have been happy until I was offered a PNC a 15 months interest free credit card, which I accepted after the manager's sales pitch. But what can go wrong? It's interest free for 15 months, right? I called them after a month or so to make sure which month will my interest free offer would expire, and so I was told. Well, it happened that soon after, I had a big unhappy expense, and I was relieved that by luck I had this 15 month free interest PNC credit card. When I got my second bill, I noticed I had been charged a pretty hefty interest fee. When I reached the credit card people (I also went to the bank,) they changed their tune: They said the interest 15 month free was only for credit card transfers. Really? Not what the sales manager told me in order to accept their credit card. The bank salesman lied to me. Don't trust them!

PNC practices systematic fraud and negligence with business accounts by holding deposited checks for over a week without explanation or justification. They violate SEC laws routinely and essentially engage in theft at the felony level.

I hadn't had any problems with PNC then my area was hit with two hurricanes back to back leaving me without a job. I contacted PNC to see if they could push 1 or 2 mortgage payments to the back of the loan and the only help they could provide was skip 3 payments and pay all of it back in full on the fourth month. What kind of help is that!!

By far worse banking experience. Transferred 5 times and put on hold for 40 minutes at the end till 5 (closing). Just called wondering why my HELOC interest rate increased when the feds dropped the interest rate .5%. They said it was based on the Wall Street journal interest rate? I asked for other products to switch to and they just kept transferring me. Don't bank here if you have other options.

I had my car repaired and the mechanic made an error and charged me twice. I called the bank and was told if the mechanic called the bank and told what happened they would reverse the charges and we could redo the transaction. That’s what we did. So imagine my surprise when I woke up the next morning and the double charge PLUS the original charge. Went to the bank. They said I was given false information about the time frame to get my money back. The local bank manager took no responsibility for bank error and didn’t seem to care that when I get paid they’re going to take all my pay as well because even though this happened on a Thursday and today makes a week since this happened and I still have no money. I get paid tomorrow and they’re going to debit my whole paycheck for this. Not my error but the bank or penalize me for it. When I do get my money I will no longer be a PNC customer.

PNC bank was taking advantage of my elderly father by automatically renewing a CD at a ridiculously low rates. I was listed jointly on his checking account, but it is unclear whether I was actually listed on his other accounts, or his safe deposit box, which he had given me a key for. After he passed, they would not allow me to cancel his safe deposit box and renewed the rent for another year by drafting funds from his account. Of all the accounts he had in various places the accounts at this bank have been by far the most difficult to close out and obtain our funds. Every time I provide something they ask for something else no other financial institution requested. I will note the individual person I have been dealing lately is very pleasant, but hamstrung by their policies, which appear to be designed just to keep the funds as long as possible.

When I first switched over to PNC from Bank of America I really liked this bank. A few months of having it, the website is always down and today I went onto the app to unlock my card and I was having some trouble. I called the 24/7 service and the lady stated that they close the system at a certain time everyday. So now I have no way home because my card is locked and I can’t transfer any money to my other account. I have never had anything like this happen to me before and I am highly disappointed and upset. You guys should have sent out a memo stating that the app will be getting worked on every night from the hours…. I will be taking all my money out this account tomorrow and switching my direct deposit back to Bank Of America. This is unacceptable!

JUST HORRIBLE! You need to run. Lender lied to us to hook us and then quoted .7 higher interest rate than what was in writing. I will never recommend them and will spread the word to STAY AWAY from PNC. No transparency. Kept us on the the hook for 3 months to close on a loan. The ball was dropped MULTIPLE times and they didn't own one mistake they made. They wouldn't stand by the rate they put in writing to us. We backed out of the loan because of the dishonesty and the bank not willing to stand by their word. STAY AWAY!!!!

Updated on 12/31/2024: Clueless people for the IRA department here, repeat over & over the same sentence because they do not know what they are doing. Taking care of my sister's IRA account since March, takes them weeks to mail out paperwork, fill it out, they say it was done incorrectly (mind you, nobody called me about it, I had to call them). Send new paperwork, I get that and I call them so I can fill it out with them on the phone. Lady gets mad because I repeat what they want me to put down ( I did this because I ended up filling it out the same as the first paperwork), I wait again. I call again, they are waiting for my Attorney to send something in, pretty hard to do since you didn’t mail them anything!

This is about PNCs Assumptions program. Recently divorced. As per divorce decree I was to remove ex wife's name off of (2) mortgages that PNC holds. Wife got my name removed from hers (Freedom Bank) in 2 weeks time. I was made to re file application for both mortgages. Started process in March of 24. They 1st lost my data. Never told me. Then they put me through the loan application 2x. While dealing with (2) different agents to collect data, I suggested they "share" my info as I was asked to upload data for each loan to the same bank. One agent was switched out twice, and the only agent that gave a crap about her job had to ask me to upload documents again as old agent quit and left my file locked. Leaving no access. Another time I was hopeful as a man called and said "I'm the fixer. They call me in to fix these situations." I was on phone for about an hour explaining everything here. "I call you back tomorrow". Never called back.

Who does business like this?? A customer for over 14 years (the branch has changed names over the years), never insufficient funds and automatic deposits for husband and wife. Out of nowhere, receive notice from PNC that they will be closing the account in 30 days. No reason, said they don’t have to give a reason. Contacted corporate who basically said banking is a privilege that can be revoked at any time for any reason! WHAT? The reason is obvious. A life insurance policy was purchased years ago, through the bank. This year, husband turned 70 so guess what? Life expectancy for a man is 71! BEWARE OF THIS BANK!!

On September 25, 2024, PNC Bank sent a message to approx. five million customers warning of a cyber attack. The bank reported that its websites were experiencing high traffic consistent with computer attacks, and some users were blocked from the site. PNC Bank was hacked into by criminals. My question is when is PNC Bank going to be held accountable for cyber attacks? PNC Bank's Security Dept. is a travesty! This is people's money that is being stolen! PNC Bank has denied any wrongdoing with the fraudulent activity!

I have $1,800 tied up in disputes with PNC. The first one, $998 double payment to Capital One. A payment was already scheduled but due to Capital One sending me a text saying I don’t have a payment scheduled and in risk of being late I just called and made a payment. Both payments were taken out. PNC’s answer is a 10 business day dispute. 2 weeks later I visit the local PNC atm, withdrawing $780. The machine whirls and sounds as if it’s getting the money prepared then the screen says “Transaction Cancelled”. I attempted to retry and it says I exceeded the withdrawal limit for the day as if I’ve received my money. I go in to talk to the teller, she says the only course is to file yet another dispute. Again another 10 day dispute “investigation”. They ended up calling the Police on me due to me saying I need my money, wasn’t leaving until I had it. I was advised they have been having issues with both ATMs.

Don't use this company no matter what you do for your mortgage. We had no choice because ours was sold and I have been on the phone every month if not every other week since they took it over end of last year.

If I could give this bank 0 stars I would. They charge you overdraft fees the following day and they do not budge on reimbursements. My husband died and I missed work a lot, my checks were small and they still ate up all my money in fees. I explained my husband just passed to please reimburse me me 2 fees to make it till next pay day and so I can make it to work. They did not care and said no. I took my business elsewhere after being loyal to PNC since it was BBVA at 1st. It really went downhill since they bought BBVA. My advise take your money elsewhere because this bank will take it!!!

My father had a checking account at PNC, but due to his dementia, he could no longer manage his finances, so I was added to his account. Despite this, when fraudulent activity appeared on his account, PNC refused to let me take any action. Meanwhile, they allowed one of his caretakers to withdraw thousands of dollars without question, but blocked me whenever I tried to make inquiries. This happened at the Talladega, AL branch, where I had to deal with an extremely unhelpful employee named Tammy **. She treated me as if I were trying to steal from my father, yet allowed someone else, with no family ties, to drain his account. When overdraft fees started accumulating, PNC just kept adding more and more charges, leaving my father with nothing, and preventing me from resolving the issue. This bank’s behavior was appalling.

Very frustrating that the branches now have a greeter who does nothing but greet. They need to remove the greeter and open another teller window. I don’t like waiting twenty minutes for a teller while the greeter watches me wait in line. Ridiculous.

Banks to us are supposed to be your partner in running your life and business. While we can't complain about our checking accounts, but I'd like to put our experiences with PNC out there. We have our business checking account with them and they invited us to apply for their merchant account, ok, sounds good. DENIED. Well, why don't you apply for our business and personal credit card, DENIED. Today, stupid me, accepted PNC's invite to refinance our car, and took the time filling out the application, guess what, yep, DENIED. Ok, I get it. PNC is too ** and there are other banks and credit unions out there.

Not your best choice, please look at other banks as well. People in the branches are always nice, but they can’t control the way corporate treats you. Look at the regional banks in your area, they really take care of you better than the “big” banks like PNC.

After not visiting my PNC branch since March (Goddard/Telegraph) I stopped there on September 4, 2024. The service is much better and the tellers are very polite. I could see the improvement. The line is still short inside for the teller windows. You can feel the respect from the tellers for your wait time

When it was National City Bank many years ago, they were friendly, cared and customer-oriented bank. NOW all are gone down the hill and the most ridiculous bank ever. NEVER will do business again and not recommended to anyone to do anything with them. They don't care who you are but they care how much money you have. As far as phone customer service!!! OH MY GOD! God forbid to deal with this bank ever again. I forgive them not only 5 times but maybe 10. But enough is enough. Do not bank with them. Just read all reviews and see what kind of people they are!!

Years ago I worked for PNC. They were a great bank then. They have steadily gone down hill in the past 2 decades, getting greedier, their computer systems getting increasingly inefficient. I went in to open a checking and savings with them. They INSISTED that I had to have a government ID OR passport (born and raised here, never been out of the country) IN ADDITION to my driver's license which IS also a government ID in my home state, OR that I had to show them ANOTHER DEBIT CARD from ANOTHER bank account for ID. (Since when does anyone ask to look at your debit card except a merchant??!! Even THEY only tell you to run it through the slot on the point of sale machine!!! AND SINCE WHEN IS IT ROUTINE TO ASK FOR A PASSPORT??!!) Totally shady behavior.

I got an auto loan through a dealership with PNC bank. An email was sent to me telling me to create an account and it didn't work. After contacting 6 reps & 45 min a phone call, they either hang up or quit responding to the chat. Terrible customer service.

I have been banking with BBVA since 2014. I made a business account as I'm a sole proprietor when I took over my family business in 2021. Everything seemed okay until it was time to expand and ask for a loan. I have now asked for 3 loans. Two loans last year to finance my vehicles and 1 personal loan recently. All 3 have been denied. The branches do not have personal loan specialists to approve like credit unions, but nonetheless. I deposit well over $12,000 a month. I have the funds every time to prove it. Yet, they're quickly basing my inquiry on solely my credit score. It may not be perfect, but I have the funds to make the payments.

PNC locked me out of my account with any heads up. It was on a Friday evening and my card declined at several gas stations despite having money in the account. I was given zero warning prior. I ended up on the phone with a rep and he made it extremely clear that my issues were draining on him. After waking from his slumber, and 20 minutes on the phone, he told me that I was locked out and that he was not able to help at all. I gave it an hour and called back hoping for someone who may actually care just an iota. I got the same apathetic rep and was told that I was locked out until I could physically make it to a branch. It was Saturday in a three-day holiday weekend and I was locked out of my account until Tuesday at the earliest. I ended up losing my cool and hanging up on him, something that hasn't happened to me in decades, literally.

If they have a zero star, I would select. Bad customer service, didn't listen to the customer at all. I called for my monthly mortgage payment which is return back while I set up auto pay monthly. But this month, the customer service said they took out the money (auto pay set up) from closed bank account which I don't have that account on my online account anymore. Don't get it why the system pulled out the money from the closed bank account. I tried to explain but the customer service is didn't listen and ignoring my point. Talked down customer. Suck customer service. Try a avoid talk to them.

Late fees 3 times in 8 months on my points Visa. I pay early every month. The most recent fee is not being refunded after I called. They say because I'm not using the mobile app. It takes longer to process my payments. Isn't it something how it only takes minutes for the late fee to process but days for a payment to process. I will be filing a complaint with the FTC.

If your bank overdrafts they won’t even give you 12 hours to put money on the bank but they will straight up charge you 36$. At least they should send you a message that your bank overdraft to let you know. I’m definitely going to look for another bank and close my bank account with them

My daughter and I were victims of Bait & Switch by PNC Bank! They quoted a loan rate/points/term and then confirmed a 'Lock' on the rate. They received all document and after 11 days the loan went to underwriting. The underwriting department said the PNC Loan Officer Frank ** set up the loan incorrectly and now in order to close on time they needed to raise the rate, change the points from 0.25 to 2.5 and now they want us to put another 5% down. We had agreed to putting down 20% not 25%, and changing the point was ''Bait & Switch''. This all happen when we were in the inspection process and it cost us $1800 because we told the Seller we were changing lenders and put us in a bad situation. PNC Bank is horrible! STAY AWAY!!!

PNC bank stole our rent money. We had made money orders to pay our rent. We turned them into the complex office and they informed us that they do not accept money orders. So we went to the bank (PNC Bank in Walnut Creek CA) to see if we can deposit the money orders in exchange for a cashier's check. Absolutely worst decision we could've ever made.... the clerk took our money orders and filed them into a fraud case! We had our identification, we had receipts, we had everything to prove that we bought them... but they took our money orders against our will and then when we spoke to the manager, she claimed it's not their fault.... like hellloooo, you guys took our money orders and filled them for fraud!

My card was locked with PNC bank 08/10/2024 and I couldn’t unlock it. Customer service told me that PNC shut down between 12a-3am. They do NOT give ANY notice of it. I have to sit on the side of the road til after 3 am when my card is accessible again! It’s ridiculous!

I cannot wait to take all of my money out of PNC except for my secure credit card. My account was compromised by three fraudulent transactions that caused me to eliminate two ATM cards and replace them. I have negative 55 in my account. I am starving because I have no money except a few dollars left on my secure credit card which I have been forced to use because of PNC's incompetence. I was just told on the phone that my dispute may take 60 days for resolution. This is not my first merry-go-round with PNC incompetence. My secured credit card was lost in the mail; the bank did not receive it for more than a month. A complete waste of time, I will never recommend this bank to anyone. EVER.

This is a terrible bank with no interest in customer service and only an interest in making more money for themselves. We had opened an account because they are very convenient (within walking distance from our home and drive by it on our way home and on the way to the supermarket), they are easy to use online, and there are enough ATMs that there is always access. I was sick and missed a credit card payment because I fell asleep when I meant to pay the balance and woke up 20 minutes after the midnight deadline and paid the bill. They were nice when I asked for them to waive the late fee and reversed that. The late payment triggered an interest charge for the balance for the month that should have bred reversed also. 6 months and seven requests later, the interest charge was finally reversed.

Horrible customer service! Refused to deposit my check into my account because my husband's name was on it. When I called they told me to wait for the check to come. After 2 weeks I called and after being put on hold for an hour and being refused a supervisor I was then told that dept was closed. They called be a day later and told me the photocopied check was actually real and I needed to bring it into a branch again! They owe me 5% interest for a month now on $3500 and are refusing to give it to me. I deposited the check into a different bank with no problem.

I will be writing a BAD review as much as I can. I have a lot of built up complaints for the past 6yrs and I am completely feed up. I would close this acct if I could. I'm using to its bare minimum anymore. I'm transferring funds. Screw this bank. They are a bunch of thieves. #Zero stars.

Worst bank in America. No longer have live tellers in our branches just a giant machine, no drive through unless using machine. I live in biggest growing city in fl no small town. They hate to take cash deposits. There is no customer service. Calling in a phone payment takes 15 plus minutes. It's so unnecessarily repetitive and complicated asking same questions over and over. I can't wait for this bank to go under. We've moved our IRA that made 1.66 last quarter there, we made 495.00 next quarter at new credit union. This bank is a rip off doing nothing for the customer.

I have been with this bank for 4 years and I absolutely hate this company! From systems always being down, to overdraft fee on an account that has overdraft protection to missing money. I’m finally going back to Navy federal!!! I’m over PNC.

I got a message my card was comprised using PNC logo. No one would tell me why and where compromised transactions took place. It turns it was PNC itself was compromised. No can get money out of my account cause the closest down so many branches. Keep an eye on your statement and don't answer their messages.

Worst customer service in the industry. I can hardly understand the people with their accents. It's slow service and in order to make a payment over the automated system, you have to give them your routing number and checking account number, which I don't like to keep on me for obvious reasons.

They closed my account for literally no reason. I was supposed to get 10 days to access to my online banking and card and had no access. The people will hang up on you. Negative stars. I wouldn’t bank with them.

One star because zero stars is not an option. Quick dash into Sheetz, including using their PNC ATM, as my bank allows. Finished entering all data for a 20.00 withdrawal. Transaction Declined. I immediately called my bank, already had posted my withdrawal. Got ALL pertinent info from store mgr. Called my banker and left message. Called PNC #, Maria said she couldn't help me because I was not a PNC customer. Asked for mgr. On hold. She comes back and asked if I was still there. Then hung up on me. I called back. Glenn this time. Finally got the manager I had requested. Then Aireen puts me on hold. My bank calls in, but I'm on hold. Aireen finally comes back and tells me she has to transfer me to their higher problem dept.

My sister and I have been trying to get power of attorney on my parents account since January. My mother has pre-dementia, gave them the POA and then they needed a letter from her doctor. The doctor has never written a letter before so will not send a letter. In the meantime, my mother can no longer sign her name, so of course checks are coming back. Now in going back to the bank today they need a letter from my father to resign from the POA. They asked me to send them notes from my mother's last doctor appt, that stated that she has dementia, if that gets cleared by the lawyers and can go to a closer branch. When she mentioned the branch, my cousin had problems cashing a check with that branch, since she is on disability and hasn't had a checking account in 5 years. And the check was issued by that bank and branch, but you can't cash a check without a checking acct. Had ID, passport, etc, still can't cash a check.

I've been banking with PNC for about 5 years now, in the last 2 I've had problems logging into the mobile banking app at least twice a week. For the past 6 months I've had issues with my card not working first the tap feature failing, then the chip giving issues every other time I would try to buy things, the last week the chip has stopped working completely but card readers refuse to let me swipe the card. I understand cards wear out over time, my biggest problem was the tap feature lasted about a month after I got the card, I have not missed it because I rarely used it at the time.

The super powers that work behind the scene at PNC failed to help me put money in a funeral trust after making me jump through hoops for 2 1/2 months, failed to insure my son's mortgage because the home wasn't perfect and refused to give my elderly mother withdrawal slips to fill out at home because "people were taking them and stealing other people's money" which I discovered later is because they don't ask for a valid id sometimes. Can't wait to close and move my account.

I go to the PNC on Plymouth Road quite often to make deposits and withdrawals for the company I work for and they are consistently super super slow. Today I had one $500 deposit, it took 24 minutes to deposit through the drive thru. They never have enough tellers.

Unbelievable, just checked my balance, knew I only had like 10.00, that would be enough to get me to work, I finally got a 3 day gig, paid daily, since covid things have been really bad for me, but like I said I finally got something so I could buy some food and gas, only to find out the bank took my last 10.00, I guess for not having enough money, well that's great, now I won't have any money, can't even get to work. I don't know about all of you but if I saw someone only had 10.00 in their account, I could tell they're having a stretch of bad luck and I definitely wouldn't take their last 10.00. This is what this world has come to, GREED. I've had other banks straight up rob me for a whole lot more than 10.00, like wells fargo. I guess banks and big companies have a green light to just rob us since covid. Wow, hell of a way to treat a customer, just because I've hit a bit of bad luck.

One of my clients used my company to work website design and software development. The customer first made a wire transfer to the company account. The bank declined then customer sent us a check and after that, they also stopped our checks without any reason and on the contrary, and when we talked to bank about this things they directly said, "Your company is a fraud." Even after all the work has been delivered to the customer, the bank has done so much wrong, I would highly recommend you not to open an account with PNC bank or if you use banking, get the account banned. So in this case we can file a case against to bank or not, please suggest because they said we are fraud. But we are legitimate firm working since 2021.

PNC in Hatboro, PA is one of the best locations with the best customer service. They've helped me achieve everything I've EVER asked. It's never too crowded. I never feel rushed or pushed aside. Thank you PNC!

I wish I had found these reviews before I signed up! I opened a new business account online, deposited $1k into it, then waited for the funds to clear. Two weeks later, I spent an hour on the phone with about 8 different customer reps at PNC to find out that they needed to have me sign a signature card before they would give me access to my own money! They sent me a letter with a PIN. They sent me a letter with a debit card. They sent me all kinds of mail, but they sent me NO letters with a signature card to sign. They were content to just let the money sit there without saying a word to me about the hold on my account. Nowhere online, or in their app, does it say there is a hold on my account, but that's what it was. I would close the account immediately, if I thought I would get my money back, so I'm playing along for the moment.

Worst customer service. I never had such a worst service from other bank.We need to wait minimum 45 mins to reach online Zelle support of PNC. Then they will tell to reach us local branch. If we reach local branch, they will tell to reach online bank. It's frustrating.

I had a credit card with PNC Bank. Paid it in full one day after the due date 05/21/24. In June I received my credit card statement. Had a late fee and full month interest on balance I paid a month ago. Called customer service and supervisor told them to charge only for the one extra day. Their answer was if it's past due I have to pay for the full month of interest. I think the worst debt you can have is a credit card and especially at PNC bank. Go to smaller banks. They treat you better.

This is lousy. I am locked out of mobile banking every 2 months. I rely on mobile banking. For some reason all of a sudden no one can help me get back in. I have an account with US bank. They are so great compared to this crummy institution. I’m changing my bank tomorrow. How horribly unfriendly can you be?

Worst customer service.. Very disappointed. Truly commercial banking service, barely offers any rewards with the PNC Credit card service being used. Lot of other banks are providing great customer satisfaction, but PNC do not care what customer needs, they just want to use our money for their commercial investments. I would not encourage to continue using PNC.

They are unresponsive and not customer friendly. They made me submit so much information only to never hear back from them. Loan officers "Cain" and "Wanda" are particularly bad and will not return emails or calls.

This bank is terrible. I have been a customer close to 30 years. I cannot get a person that speaks fluent English in the customer service. They owe over $3000.00 and I am getting no answer why I am not getting it.

PNC has destroyed my life. Several times the customer support lied to me and told me I would be able to continue to use my debit after I dispute a fraudulent charge, after which they shut down my whole bank account, online banking, debit card, etc, and then I lost a thousand dollars in revenue from my job cause I can't tank, can't eat. Next week I will be homeless because of their criminal sadistic behavior lying cause of convenience, purpose fully shutting all of my services down after I called them out, and then after I call again cutting me off making me go over the same process to reopen my online banking like a monkey. Those sadistic devil worshiping cons, even when I told them I followed the steps they advised me to do 5 times still insisting me to do so a sixth time, while I'm burning in the hot car no money for fuel. This happened several times before and led to me be homeless for half a year and now they are doing it again

My mortgage was purchased by PNC. Worst financial institution ever. They take forever to provide necessary documents, have an archaic online system, and abysmal customer service as they don't communicate internally. Incredibly frustrating and time consuming experience. So upset I'm stuck with them!

I went to get money out of the ATM this morning. After starting my shift at 11:30 the ATM said insufficient funds available when there was well over $1000 in my account. Checked my account on the app, said $400 withdrawal but the ATM didn't give me any of that $400. Customer support sucks. They said I need to call my financial institution when y'all took the money out of my account and didn't give me the money I was trying to pull out. I will never use PNC again. Good way to start my morning with a bank robbing my account.

I would like to give them a ZERO. We had two experiences in the last 3 years and nothing has changed. One involved Business line checking that we closed 3 months after it opened for new added fees that were not disclosed in signed checking application. Then we thought it’s been a while maybe the personal side of the bank is a better experience. WRONG! Filled out application for HELOC and after 4 weeks and multiple documentation requirements came back with a final offer of 35k when originally asked for 75k. Would not tell me the debt-to-income ratio they are coming up with or the exact number for either. After this started to go off the rails the 2nd week we applied at another bank. Almost all the same documents required smooth process. Answered all my questions within hours closed in just 2 weeks and obtained 85k loan. CITIZENS BANK IS THE BEST.

The best advice I could give is to stay away from PNC banking. I had a car loan through PNC banking and overall the experience was stressful and frustrating. I would not recommend to family or friends.

Can't even mail a car payment statement!!! Worst bank ever, horrible customer service and it's late cause I didn't get it. Be glad when it's paid off. Cutting all ties with PNC. Chase is my bank!!!!. Keeps happening. Nothing done. Lazy. Never mail car payments on time. Never.

This bank is fraudulent! The number you call does nothing but tell you to go to nearest branch. The guy doesn't speak English, kept asking for my account numbers and social security number. Hard to do when the nearest branch is 2000 miles away! 3 accounts opened in my name from across the country. I have last for numbers of each account, then get another letter that I apparently set up a PIN number on a card. Very little information on the letters I received.

Went to go log into my account this morning and PNC locked me out of my account because they took my phone number associated to my account off my account without notifying me. Then I call customer service and they tried to verify me and said that my cell phone is no longer qualified to accept text messages from PNC, PNC sucks. Now they asked me I have to go into a branch in order to get my phone number back onto my account.

I’m sorry I opened the account. The only reason I did because I had a settlement check and had to deposit it to get my funds. My grandson just graduated and his mom made a money necklace for him. He asked if I could put it into my account. I transfer it back to him when available and he put it in a visa debit so some of the money had tape so the atm took the funds. Stop allowing me to put more. Didn’t give me credit so sounds like it’s a lost cause. Lesson learned. I feel bad cause it’s his money. I’m gonna have to replace it. I would not recommend anyone to do banking with this establishment.

They keep stating they are going to hand over my funds to the state - their reason was inactivity which is not true. I have spoken with eight different customer service/ bankers on phone and in person explaining to them I am receive these notices, but I continue to receive these threatening letters that they will send my funds to the state. Now today they say they do not have my social security on file which is not true because they ask me for it every time I go into their bank. Don't trust them with my money anymore.

Lake lansing, lansing, mi. Shouldn't claim you have a feature in consideration of funds that you don't properly support. Cash advance machine is 50/50 and they won't buy a better machine even though there are options available. It's been down multiple times over a 3 year period. Has been down each time I've come in the past month and a half. 2nd my fiancee tried to run her business through them and dealt with terrible communication and inconsistent information. Also they refused to give me a contact number for someone who was in charge of the quality of the advance machine.

Ruthie at the Elk Mall branch in Elkton, MD is unpleasant and prejudice. Her mannerisms toward certain bank customers is very telling. She should be watched very closely and reported. Just because she’s worked there for ages doesn’t mean she’s exempt from error.

I have been with PNC for about 20 years. They continually do things to show me how uncalled I am. No tellers, 4 people working and only 1 that can help people. Been waiting for a while now. They yelled at me the last time I came in because they changed me from an older account to a new one without telling me. Could not move it back they said. Time to find a new bank.

Worst bank to deal with. I asked to speak to Manager today and was told request needs to be place and Manager will call me in next 24-72 hours.... What a joke lol. Making me call my insurance for nothing.

Just got paid and I went to a PNC atm to withdraw $600. The atm gave me an error and did not give me the money but was taking from my account leaving me with only 69 dollars to my name. Call Pnc and talked to 3 different people. They tell me that I have to dispute the transaction after it post the next day then it can take up to ten days to get my money back. It’s a holiday weekend and I have kids plus they are closed Monday. This is not my fault and I’m being punished. I can’t live on 69 dollars for ten days and we had plans for the weekend. Thanks Pnc I will be taking my business somewhere else if you’re can make it the ten days.

I have been a customer of PNC for about 20 years. Within those 20 years they have done nothing to help me. This bank is not for the everyday person. They will only cater to large accounts due to the fact that you want to be one of the largest banks in the US. They no longer show quality customer service. I do not recommend this Bank. As soon as I can I will be going to another bank.

Terrible customer service - left my phone number for you to call me back and you never did. Called the local branch and they told me to call the same customer service number again - I have written over 4,000 checks through your bank and I'm very disappointed with your customer service department.

Dealing with customer service is such a pain. Very difficult to communicate with. They tell you one thing, and then it doesn't happen. I'm waiting to receive my funds which I was told should take about a week. Now it has been more than than a week, and I have bills to pay. What am I supposed to do??

My name is Wasan **. I am very Loyal customer, PNC deactivated my debit card before I get the new one, I called many times, they can not fix the mistake, I live in a mountain, the closest bank 4 hours, I had no groceries, no gas to go to work, my online bills declined, my daughter birthday is May 20th, my other daughter 21 years old birthday in 3 weeks, I couldn’t buy their gifts. Very very embarrassed when went to stores twice and my card declined, all looked at me for hours and while I am calling PNC, with no solution. I borrowed cash from Co-worker, Zelle, Venmo, declined, another embarrassing time, yesterday my all access to online bank account suspended. I live in this nightmare with PNC. No card yet. Very disappointed. I cried.

PNC blocked by personal and two business accounts. The local branch said I was "under investigation". Can't call them. Finally, after 1 week, I got a call from "PNC HELP LINE" at 7:30 AM. I was asked questions about a wire transfer I made for $10,000. The man said he would report to investigations. They would take 30 days. If I was ok, then another 30 days to release my accounts. How do I pay my bills with NO access to my money? This is CRAZY. And no one will or can help me. Local branch was not even acting sorry. NEVER BANK THERE AGAIN. I'm going to another bank. Hopefully, they will release my money or an attorney will be involved.

Worst company I ever had the displeasure of working with. And in this day and age, customer service has been put on the sideline, but even with that knowledge, this place is still the worst. I couldn’t be any more disappointed with how they treat their customers. Even their supervisors don’t care.

This bank is the worst I've ever had. Far too few employees. The business trains employees poorly. Charges more for fees than any bank I've had. Poor phone system. Takes too long to help you. It's necessary to ask for a supervisor every time because the phone agents are not trained for the simplest and most common calls. Although I'm speaking as a customer, you should investigate their business dealings.

PNC does not care about the guest's experience banking. My needs have been mishandled multiple times resulting in fees, credit score impact, and negative balances. They won't protect my account from negligence and it takes calling multiple times to receive help. Taking my banking elsewhere ASAP.

If you’re a small business, stay away from them. I’m a successful small business in Ohio and first hand watched PNC steal from us, fight against us when they should have fought for us and if you use their merchant service, forget about it…. Plan to lose every charge back and dispute. You can show them 100 percent proof that the charge back is fraudulent, and they don’t care… They side with the other side Every time. They lie and lure you in with their low fees but forget about it. That lasts maybe a month or 2 then they up then and don’t even tell you. If you have money to burn, use PNC. They are a joke and they don’t have your best interest in mind.

I was looking for a co-op condo in Ft. Lauderdale. I was told by PNC Mortgage Loan Officer Trent ** that I would not have a problem being qualified for a loan. I sent him all the necessary documents, my pay stubs and W2 forms. I submitted the offer for the co-op unit and it got accepted then I did the inspection for the condo unit which costs $396 and then sent the results to Trent **. Then he told me to take classes through a company called Framework about mortgage process which cost $75 and get a certificate to get a $3000 grant towards the mortgage.

Absolutely Terrible, I’m going to have to cancel service with them. They are stealing my money by not granting me provisional credit or credit for my own rightful money, in a dispute transaction, mind you, This dispute was by a merchant that wrongly charged me, since I did NOT receive services by them!

Horrible experience with the loan manager lady at Temple Tx PNC, she was rude and refused to acknowledge us, as we just asked her where to sign in, she dismissed our question and said we could wait while she helped another lady. Funny thing was it was my builder who was waiting on us too. The lady then proceeded to be rude and refused to acknowledge we were with the builder. Needless to say we left cause we will not be treated like trash.

I rule the day my mortgage company sold my mortgage to PNC Banking. Good luck ever getting to talk to a human being. If you have a problem that isn’t readily solved automatically by a robot. I finally had to go to a branch of the bank to talk to a human being. They weren’t great either, but at least I got the problem solved.

I went to the local PNC Branch to open a bank account. The lady at the bank helped me to open up my account. When I came home, I tried to log into my account through the PNC app. Which I couldn’t. I went back to the branch to see if they can help me to login. I found out that the girl who helped me, typed in my Social Security number wrong in her computer. It has been three days I cannot log into my account. I cannot check my account balance through the phone. I cannot do anything. I tried calling the 1800 number. All they do is transfer me from one person to another, no help. I’m so frustrated.

I have been a customer for over 30 years and am disgusted as to how I was treated. I had not received a statement since Oct 2023 and that occurred when my husband passed away. I have not changed my address and have received credit cards and letters but NO statements. I tried to get online and was not able to. I was told this account was my husband’s and since he passed away, I could not get online. They did try to fix this but was never resolved.

PNC Bank is horrible. I drove all the way from Athens Georgia to a branch. They said they detected fraud on my account. I stated that I did not make that deposit. They stated they was closing my account. Why I do not know at all. I’ve always wanted to be with them. After I get my money out I’m going to a better bank because I’m going to be very wealthy. Starting in June they will be begging for my business again. But I will never put my hard earned money with them ever again. Screw you PNC bank for making this such a horrible experience. I will never trust you people again. I’m so glad I’m gonna be wealthy soon. I won’t even need to use a bank.

After signing up with an agency for leads back in February, I decided to open an account with PNC Bank because most of the agencies clients bank with PNC. On April 26th I received my first payment via Zelle, for which I thought my Zelle was linked to another Institution. After receiving an alert stating that the Zelle was sent to PNC via my email, I rushed to the bank because I noticed that my bank card was missing. After speaking with one of the bankers who was very very helpful, he informed me that the transfer was under review first fraud and I could not with my funds or use my account. He informed me that the investigation can take 48 to 72 business hours and I can revisit the branch at that time. He and I kept the lines of communication open and I went bank to follow up on April 30th, because of the urgent needs for the money to pay my daughter’s tuition, my rent, my insurance payments and other bills that are due the first week of the month.

I filed a dispute with PNC bank for a company in China that charged my card over $100.00. PNC indicated that it could take up to 90 days to review the dispute. Here we are 90 days later, and there is no response. I chatted with PNC Bank and they advised they will not be offering a refund. I do not recommend PNC Bank as they rarely back their customers. I've been with them over 20 years and would like to think they have my back, but obviously do not.

Whatever you do, do not do business with PNC bank. They are the absolute worst bank you can have your money at. For the last year I've been stuck with them because they misrepresented a feature on my business account and have been refusing to communicate with me properly in order to rectify the issue. I now have to spend my off days looking for a lawyer to sue them. If you value a stress-free life do not bank with PNC. 0 stars if I could.

I was lied to by their sales team to get my business then their condo team failed to meet a deadline. After raising this to the executive department they decided no liability. Lost my earnest money.

I opened a new business checking account on 06/13/2023 for my currently inactive business (while searching for property to lease). The banker told me that there will be no service charges if I maintain a balance of at least $500, but somehow the banker signed me up for Cash Flow and it has taken a charge of $52 every month since then (I have had a business checking account at Capital One Bank and there are no service charges at all).Maybe the banker get some extra perks for signing me up for unwanted services without telling me. I have called customer service to cancelled Cash Flow, but they have refused to credit me the charges. I will cancel all of my accounts with PNC bank, as there are a lot decent banks out there.

Had PNC since 2017. Today I was treated like a criminal because the license they had was from Kansas, I have a PA license. they hadn’t ask for me to update in 8 YEARS! Which means they haven’t been validating my ID during the withdrawals I’ve made over the years. When I was asked today to do that I had questions and everyone passed the buck. Yes I was upset, due to the fact I didn’t have time to come in, but they refused my withdrawal until I complied. And also to be told to shut up multiple times and given hostile attitude and then withheld my money from me. Then they told me to leave the branch. Nah that isn’t going to fly. Yes I did call the one lady a ** but she was mentally abusive and I’m not going to tolerate that kinda service. I filed a formal complaint to corporate and I will be receiving MY MONEY out of MY ACCOUNT. Just remember catty ladies, we employ you. We pay your wages.

To anyone that is looking to bank with PNC Bank. Don't do it, stay away from them. They're not a good banking institution. And they will not help you when you need it in your time of need. And any response from PNC Bank is a lackluster response. It is not welcomed. Or warranted, and I'll be sure to tell all my friends and everyone I know. And relatives to never, ever bank with them. Just shut your doors, close up shop and be done with it.

The worst bank, and honestly company, that I have ever had the displeasure of dealing with. If the app isn't going down the day your payment is due then the site will just decide to suspend your account. I've had to call in to have my account unsuspended multiple times after only entering my password twice while the listed reason for the suspension is too many log in attempts, and yet the notification for this came when I tried to log in so the likelihood it's coming from anyone other than me is not there.

This bank is unreal! They hold your transactions for a really long time then slam you with a overdraft only to put the money back into your account because they screwed up. Happened to us several times! Customer service is a joke. They don't know the first thing about your account and will literally argue with you. It's horrible. Run don't walk the other way!

My home loan was sold to PNC. Their website and app are a monthly source of frustration. I have to set a new password monthly! And no method of paying mortgage on the app. Super inconvenient! I wish they would sell my loan to anyone else!

After about seven years with PNC, I'm leaving. They have restricted my spending, they have denied my disputes of scams, and they constantly go down when rent is due. I'm sick of them being unreliable and outright against me. Their new commercials say they are boring? Yes, and they are lazy too. Pick a better bank.

PNC Is by far the worst bank to ever use or trust to hold your money. Direct deposits are held longer than needed. The customer service just plain sucks. Either they don't speak English or they act like it's their money and it's always the other person's fault.

Do yourself a huge favor, just choose another bank. If you're not doing 6 figure business, these guys are never gonna do something in your favor. I wouldn't out that on anyone in the store, it's just their company policies. Have been a customer over a decade always in good standing, and me and my buisness get treated better by EVERY establishment I've walked into since I moved banking solutions. Additionally closing your account is made purposely drawn out so they can charge you fees. Would give zero stars if I could. If you're an employee and plan to stay that way and have no plans of ever getting a loan, this is the place for you. Everyone else, just don't

I would be extremely careful opening an account with PNC Bank. PNC Bank cashed a fraudulent check for over $12,000.00 which they removed from our account and never refunded us. After 10 months of investigation and working on the case, they finally informed us there is nothing they can do to refund the money. The FDIC is not responsible for fraud. Thanks to PNC Bank we lost over $12,000.00.

If I could I will give a negative 10 rating. Opened the account a month back. Deposited 1st payroll check on phone and was bounced stating- suspicious activity. No explanation given what suspicious activity. I went in person deposited cash. 2nd payroll check and 3rd payroll check bounced as well due to different reasons. I went to the bank in person again and had to cash my check but they refused to deposit the money saying account is closed. I asked manager to give my money back, she said they cannot, no one would give me an explanation or letter why they are closing the account and not giving my money back if they are closing. I had to call cops to report this incident. Makes me think because my name is different is that what causing check to be suspicious?

I was a victim of a scam. I contacted PNC as soon as I found out about it in order to get the money I sent back. I had documentation to send them. They denied me my money. I have been a member for 20 yrs.

Have banked with PNC for years. They changed account setups without letting us know. Charging unbelievable charges to keep a supposed free checking account. When we go to close account customer service acted like it was nothing. No care or concern. Told them about fees. Didn't care. Told us we would have to keep large sum of money in account to avoid charges. They don't even pay a decent rate of interest but charge consumers large fees. PNC is a disgrace to the banking system. Wonder why banks are going away!

PNC could start by not having so many mindless people working for them. I wanted to transfer money from a non pnc bank to the pnc in Bolingbrook. The lady I spoke with first was clueless. Transferred me to customer service. The next guy was not much better. I told him I did not want to wire transfer to avoid the fee. What did he do? He transferred me to the wire bot.

I recently deposited a check into my account, however when it should have cleared in a couple days. There is now a hold on it and I'm told they need to do some additional verification to make sure it is legitimate. I've been banking here for years and had never dealt with this before now and all of a sudden now I can't even access my own money? As soon as I get access to my money again I'm am switching banks, this is ridiculous.

Apparently PNC cannot/will not deal with any sort of payment from overseas. I am moving abroad for c. 10-12 months for work and wanted to make my auto loan payments from my Irish bank account during that time period. PNC have informed me they will not accept this payment and the only way it can be done is to transfer money from my Irish account to my PNC account and make the payment from there! And you guessed it....this would probably involve fees payable to PNC for these transactions!!!!

They use a very unusual way to figure your debt to income ratio. None I've ever seen before. We tried to get a home equity loan. We have excellent credit and equity in our home. They even have our mortgage. They sent us the email saying we "qualified". We had to submit more documents than I've ever had to before. They wouldn't even work with us after jumping thru hoops for them. Don't use them for any loans. Now we have to wait because we wasted a hard pull on our credit with them.

I paid my mortgage last month and paid an extra $2,000 towards principle. Receive an letter over the weekend saying I still owe $508.20 on my mortgage. When I call number on letter, no one answer. Phone been ringing for 14 minutes now. They also bounced a check when I purchased and car last year when there was more than enough in my checking account to cover the purchase. My bank would not correct their error without me having to go to bank and contacting the car dealership for routing number.

My banking needs have always been fairly straightforward, and PNC has met them adequately for 20-some years. Have checking that works fine. Wired money abroad, no problem. Direct deposits from brokerages, presto! The local branch staff are courteous and professional. So why the "1" rating? "Because "-1" isn't available. Here is the text of the PNC pitch our college-student son received this week: "You are invited to apply for a PNC Core Visa credit card... 0% intro APR... for the first 18 billing cycles... [then] 18.24%-30.24%."

Deposited money in their atm and the machine took my card and money then shut down. I called customer service and they said they don't own the atm that's attached to their building. So I'm supposed to file a dispute and wait for my money. Never never never never will I deal with place again. I got bills to pay and this is the answer I get. PNC can go Straight to hell.

I tried calling customer service to find out why. And if there was any other way I could Zelle money. They of course told me no and a team has been working on the problem, it’s been about 6 hours and still down. Now there is a message that says, "Try back in 10 minutes because of higher volume of users." I don’t understand how as of now I can not even get any answers as to why this is happening.

It seems like every time I need to use my app… It’s always unavailable for service. I have several accounts at PNC, including my business account and need to access my accounts at different times of the day and night, unfortunately, more times than not, it’s unavailable. If I didn’t have multiple accounts and had more time, I would switch banks… After all, I really didn’t choose this bank, it was chosen for me when BBVA merged.

I had been a loyal customer of PNC bank for 14 months. I ran my payroll through this bank and I used its services. Without notification they turned off a service I had been using and paid for which has left me in a bind. PNC does NOT appreciate its customers or even care. Please read the reviews before choosing to do banking with them!!

Company said that it was not them that passed my info to the solicitors, it was a credit check company. I respectfully retract my 1 star rating for a bank and award it instead to the entire predatory credit check process that allows my info to be sold to others when all that was authorized was a credit check.

I opened a high yield saving account for several months. After a few months, I made a home purchase and needed the money for down payment. PNC Bank only allow me to make a maximum $25K every 30 calendar day. I have not have a bank that would do that. Now I am short 25K for home down payment and had to wait 30 days to get my own money out of a saving account. The associate I called said I can try to make a wire transfer. I tried it and realized that I need an ATM card with a pin number to make a wire transfer. PNC bank never sent me an ATM card. Zelle transfer apparently does not work for saving account either. This is a terrible bank.

Don’t even bother to apply for the PNC Cash Rewards credit card! The terms and conditions of the card do NOT state that there are foreign exchange transaction fees. Then EVERY time you use the card outside of the US, you get charged a foreign exchange transaction fee. When I called and explained to agent, sent a copy of the terms and conditions, they refused to remove the charges. Will the day ever come when banks will notify consumers of their fees?

I opened a joint virtual wallet account with my fiance in 2009 or 2010. He was disabled and not working, so I was the only person depositing into the accounts, but he was free to use the debit card and we went in and opened the account together so we both signed for what we wanted. I had a checking account to spend from, a savings account to keep some emergency funds in and a second savings account so I could deposit a portion of my paychecks to pay my taxes at the end of the year as I was self employed.

PNC Fraud Department, worst ever in a financial institution. Had 22 fraudulent charges over 2 days to the same 3 places, totaling $1800. Their fraud department made the determination that they were all legitimate charges and I lost all that money. Anyone investigating that thinks someone would spend $1800 dollars in varying denominations of charges to Domino's Pizza, Vocelli's Pizza and the Wing Stop are just complete morons and have no business working in a department of a financial institution that is supposed to protect customers. Get your money out, find a safer bank that values protecting its customers' hard earned money.

If I could give a zero, I would. I called to close a corporate credit card due fraudulent transactions and suspicious activity on 12//7/23, which took 2 separate calls to complete, over 2 hours! I requested the card be closed and new card be FedEx overnighted to my office as I would be leaving on 12/10/23 for business. On 12/8/23, I called PNC back for status as the replacement had not arrived, I was told informed my request had been entered on 12/8/23, the card had not been mailed. You can of course guess my frustration and the anger, particularly when the customer service told me to place the business expenses for a week worth of travel on my personal credit card (no one in their right mind does that!). I was transferred to several people, eventually back to the Fraud Dept. I was assured a Supervisor would contact me within 24 hours. Nope.

Don't waste your time. The company as a whole will leave a sour taste in your mouth! Customer service, 0 dependability on branch, 0 technical difficulties, always. PNC should reevaluate everything staff, branch policies, work ethics, technical engineering. A huge inconvenience.

PNC customer service was terrible! I called about a transition that I made which was pending the hold business day on 12/1 and when I went to check on 12/2 the purchase was not showing and the funds was reflecting in my balance. I called the merchant and they let me know that the purchase went through and the person who I sent the CashApp to confirmed they received the funds! On 12/5 In return the call to Chantise Molina her title AVP Executive Client Relations Sr Specialist, she was not concern about what I was saying and advised me that pending charges can disappear and she sent me the terms and conditions of the terms and conditions of my account. This Sr. Specialist Chantise was abusive to me being a Senior Citizen and an African American, terrible.

What a horrible bank. Full of empty promises to ensure you lose all your money while you wait for a quote unquote supposed unbiased computer system that technically makes everyone that works there human puppets. They stole $60 dollars from me because it was to their convenience. Save your money and use any bank except PNC! I had an account 5 years ago, I owed condo fees, the account was taken over. I considered it a closed account in general. I would randomly receive emails but with no actual information. In the past year to 6 months I started to get more detailed emails but still very cryptic so one day I received an alert stating the account had under 100 dollars warning. So I walked into a bank when I had 98 dollars in it. They said they couldn't give me an ATM card to use the money but that they would put in higher requests to get some fees reversed because it used to have about $130.

Beware of service Fees. One of PNC's banking customers purchased a vehicle from me using a check from their PNC bank account. I went into the Greenville SC bank to cash the check. I was informed that there would be a 2% fee to cash the check with them. PNC Customer, PNC bank, Funds were available in the account yet they wanted to charge a ($260) fee since I did not have an account. I requested cashiers check-Same fee. The teller said the only way around that ridiculous fee is to open an account. I understand a fee but this is absolutely absurd! There is ONE PNC bank within an hour of my home, therefore it would make no sense to open an account. I thought this was a mistake so I looked on the PNC website for the fee schedule. There are also fees for THEIR own customer to obtain funds within their own account. Pay close attention before doing business with this bank.

I tried to wire money to my Charles Schwab account. The wire did not go through simply due to account number formatted incorrectly. They did not specify if dashes were need or not, but that is how the account number is formatted for Schwab so that's what I did. They charged me the fees anyway & cannot get them back. BE WARNED HOW THIS BANK DOES BUSINESS!

Once again PNC STRIKES AGAIN. So I made a mobile bank deposit on Saturday for 2800. Wasn't aware that it would be a 7 day hold on a deposit which I understand things like that happen. I received no notice about my pending deposit. I been in the hospital with COVID so I couldn't make a banking deposit before hand and I get all kinds of overdrawn notices so you can make money on my deposit hold with notification but you can can't make nothing if I'm overdrawn. I still have COVID but due to the fact I can't get any help via phone I had to go to the branch on Rankin Rd in Houston TX, wait over an hour for Shawn, explain my situation. We set up a call conference for 3 and it never happened. I called Frost Bank and they informed me that the check has cleared so WHY IS MY BANK HOLDING FUNDS THAT I NEED ONCE AGAIN? I suggest closing out PNC AND GOING WITH A BANKING INSTITUTION THAT CARES.

I closed our corporate banking accounts with PNC in 2022 due to their terribly poor customer service experiences with them, too numerous to mention. I did not want the new owner (as of April 2023) to deal with their nonsense so I closed our multi-million dollar per year business accounts with them. I learned last month that they never closed these accounts and also received a collection notice as PNC turned me personally over for collection for over $300 which included banking fees. It turns out (and they admitted as much) that there was a bogus $49 charge from a software virus company that we never agreed to nor had knowledge of and because our bank representative (of record) FAILED TO DO HER JOB, these fees accrued.

On 11/11/23 I got gas at WAWA using my debit card. When I checked my account they withheld $125.00 (holding fee). Then I canceled my debit cards in thinking they were used by another person? So then they charged me $7.50 each card for ordering new ones. This was never any information on this type of holding fee of that much before. Also trying to protect my account from other withdraws I was charged for new cards. Now I will have to rearrange my deposits to another bank. I have never overdrawn on my accounts and been with PNC for years.

I opened a checking account with direct deposit, after $5000 dollars had been deposited, they would give us a bonus of $400 dollars, but when the time came, they didn't give us anything, they said that the promotional code had not been applied correctly and That's why they wouldn't give us anything, so I think the promotions they make are lies, I think they just want to use our money. I do not recommend at all.

I got scammed. Now my account getting closed. PNC don't care about their customer. I had proof that I got scammed. They put a hold on my account which was not right, and the people at the bank are no help. I have been trying to keep my account. Nobody knows.

Horrible horrible bank, rude customer service, just a poorly run bank. My checking account is frozen and under review because I deposited too much money?? No communication at all. Just froze my account. Can’t even log on. All bills are not being paid bounced checks. Stay away and never bank with PNC. You’ll regret it!

My son went to PNC Bank in Washington PA where he has his account to cash a check that I had given him. It was a check drawn on PNC. They refused to cash it so he told him to deposit it and they refused. I called them and the head teller came on the line and refused. She was disrespectful and nasty. Yesterday I went to the downtown branch and deposited the check in his account without any hassle. I told the lady at the bank that I could walk into any PNC branch and deposit or cash the check without any issues and that she was mistreating him because she was racist. She told me that she was protecting me. I told her to deposit the check and put a hold on it until it clears, she would not listen so I told her I did not have time to argue with her and hung up. I want that lady to be retrained and learn about diversity.

I normally have my debit card unlocked just so then I don't get any surprise charges and every time I try to use the app to unlock my card they always have some maintenance going on with the online banking or even using the app. Right now it is October 28th at 9:30 p.m. and I can't even get into my app because of some maintenance that they're having on there which saying that the maintenance should start at midnight October 29th. It's only the 28th at 9:30 p.m. and I can't even get into it and it really pisses me off because right now I need gas and I can't even get gas because I can't unlock my card.

I have watched PNC fall from a highly rated banking entity to one that deserves the 2.3 rating you see here. I pay my bills on time. Paid off an $11000 balance on time. My reward - PNC reduced limit to 500.

I made a purchase at T MOBILE. While they shipped product I had to call their customer service and I found out that they are liars. I refused package and it was returned to them on October 4. I called to find my refund and always ended up speaking to illiterate in the middle east. I called PNC to report fraud. They were provided all documentation including Ring doorbell video of my refusing package. They claimed they needed to escalate..... but I was speaking to more illiterate in the middle east. While I waited for PNC to ignore me T Mobile hit my account again. The amounts are 427.00 and 135.00.