PNC Bank Reviews

This company practises deceptive behavior. I opened a checking account and tried to use my debit card and it was blocked in a middle of epidemic. Customer service horrible. 50 min wait and still couldnt talk to a manager. Please dont open an account with these guys.

We had a 3 year car loan with PNC. We have excellent credit and paid in a timely manner. Several payments were not made by due but were within the date before interest would be charged. Received phone call from bank threatening us with interest charges even though I gave customer service my payment info. These payments were made online and delay was through bank transfer. The rep was EXTREMELY RUDE. I even gave her confirmation numbers. If this is how PNC treats their good customers can’t imagine how they treat others who did not make timely payments for whatever reason. Furthermore, cannot imagine their reps enjoying their jobs. Calling and harassing customers certainly can’t be a gratifying career. Basically would never use this bank based on my experience and reading the reviews of many other dissatisfied customers.

PNC Bank that I had relations with since 1982 has been NOW Closed. I had nothing but trouble. I even had them manage my retirement account. I will close ALL remains accounts with PNC (last one with zero balance is Home Equity line of credit). What is wrong:

My mortgage is through PNC Bank and I have had nothing but trouble when my loan was purchase by them. Within a few months, my monthly payment amount increased by over $100 with no warning, even though I have a fixed rate. Their website to make online payments is a joke. I have to reset my password every single time even though I know it's right. Even after resetting, it still does not work and you get an error message. EVERY time.

I find PNC customer service hard to navigate to get to the right department without going through a lot of prompts and transfers to other departments. I paid my line of credit payment on 3/4, it was due 3/10. PNC posted it to a suspense account for some unknown reason. I noticed this when I got my statement on 3/24. I immediately called them as it said I was $707 past due and owed $1414 on the next payment. After an hour and a half on the phone, being transferred to 3 people, and all 3 were rude, I was told PNC would correct their error in 3-5 days and I would get a call. No call came.

I have been a customer with PNC for 15 years. During that time, with a few exceptions, the service has always been a letdown. I will not go into the details, suffice to say that I was so disappointed with their inability to help their customer. I am closing all my accounts. My advice would be to continue looking for a bank that puts its customers first, that is why I am looking for a new bank.

BEWARE of the Virtual Wallet Scam. Before opening a PNC account consider going elsewhere. They charged my daughter $25 a month on a student account, they discontinued paying interest on my savings account because even though they tell you that they link accounts for a "relationship" rate they do not. They will charge you $7.50 if you lose a card. Do not believe anyone in a branch because they have no idea what they are doing or what products they actually have to offer. They do not follow their own online documentation and they will "talk to their back office" like a used car salesman to give you a million reasons for their fees. Unless you want to throw your money away STAY AWAY!

Ever since I signed up with this card they have been adding late fee on my account they even put up my APR rate. I have contacted the bank for three months straight and they have not resolved the issue. They said that they had the wrong account and routing number for my checking account and for the last three months that I have contacted the back I had given them this information. Please do not do business with this bank they are very unprofessional as of today the issue has not been resolved with my account. I'm in the phone with them at this very moment trying to remove a late fee that they added to my account and to change back my card APR rate to 11.14 %

PNC Bank are crooks. They implement policies to ensure that they can collect additional money. If the savings account is supposed to be overdraft protection account and there is $0.00 in the account and the transaction that I am attempting to purchase will overdraw the account, why allow the transaction to go through? Let me answer the way...because it will be $36.00 each time. And they package it as if they are doing you a huge favor by allowing the transaction to clear when that is DEFINITELY NOT a favor to me. I would simply just use another debit card. It makes you angry when an $8.00 purchase ends up costing you $44.00 because your bank let an unnecessary transaction clear.

I have been with PNC since 2010, and never had an issue with the Bank, In fact when people ask me about my experience with PNC Bank I always tell them that it’s been excellent and I would highly recommend it. BUT I realize yesterday that the only reason I haven't had an issue with PNC bank, is because I've never needed customer service until yesterday and the customer service at PNC BANK IS THE WORST I HAVE SEEN, next to Verizon. Let me explain why I am so anger with this BANK.

The automatic payment process is a train wreck, very difficult to contact CS initially, payments credited to incorrect account, very quick to add penalty fees to my account. Took many hours on phone to get it corrected, money went into PNC from my bank and PNC had no idea where in PNC It went..?

I was charged $144.00 in overdrafts and I asked for help because I don't have the money to cover my other outstanding checks which continue to overdraft because that money was allocated for the remaining checks I wrote. I was given no empathy or relief from the charges. I hate your bank.

My husband wanted to combine our accounts with PNC. Even a master's degree with 30 years using a bank has prepared me for the absolutely ridiculous number of passwords and information necessary to use to the numbers required to get in my account. Have 3 other accounts with other accounts and never a problem. PNC is horrible

Have gone round and round with their phone service sending me to wrong personnel, having me fax documents that no one knows what to do with, etc. etc. Finally reached "right" department, only to have them say repeatedly that they are not receiving page 2 of my fax. Sent them a Power of Attorney by mail and now they claim there's another page missing. I sent the entire document that's certified, yet their stupid legal department says there's more when there isn't. Don't waste your time with them. Incompetent is too soft a word. Just kept teasing people on to charge the interest.

I applied for a home improvement loan on my house which I own outright. It was appraised at 154000, I was only asking for 50000. I have a credit score of 819, I thought it would be no problem. They said it would take 4-6 weeks. Well 8 weeks later they kept coming up with more problems. I spoked to the woman at the bank. She said that she did not understand the problem and that she sees this happen a lot. I went to First Citizens bank and was approved in 3 weeks. STAY AWAY FROM PNC.

I have had a PNC checking account for 10 years. This account have never exceeded $5,000 in average balance. Recently I noticed a charged of $25 per month bank charge. Called and they said it is because my balance is not $5,000. I said it's never exceeded that and I was not charged that before. They said: "Previously this account was a grandfathered account, which was a type we no longer offer. We had a recent migration of accounts and the system transitioned the account to Performance Select." I DID NOT AUTHORIZE THIS!!! NOR WAS I NOTIFIED!!!! NOW THEY ARE STEALING MONEY FROM ME. Why would they switch me to this account if my balance have never exceeded the requirement?!?!

Stopped by Hueytown to withdraw SSI back pay but was blocked from disability payment by branch manager and front teller. Front teller did not want to bring manager over and manager sent front teller back to me where she said he said that's their policy. I had a previous driver's license and 3 other forms of recognized ID. Manager told me to go to d m v, spend the $25 and get a driver's license before they would give me my money. The manager knew me, the 2 loan officers knew me. I went to Bessemer PNC and was given satisfactory service and showed other forms of ID like Alabama Medicaid and Blue Cross, and I got my money. But, I was insulted at Hueytown. The teller should be fired and the manager should be written up and forced to stand up one shift. MC Smith.

PNC's website for paying online is easy to navigate. I've never had any issues with their payment service and the times I called their customer service they were always knowledgeable and able to help.

I opened a PNC virtual wall of account so I would have a bank to put money in and cash checks from where I'm selling my salon equipment. I am currently waiting on disability. I almost died. I received a check for $1,800 for one of my tanning beds. The check got wet and you could not see my name. It also tore so I of course put my name on there. Deposited it in the ATM machine. No problem. Then they froze my whole account. My money that I had transferred there from my PayPal is the only money I had. I can understand them wanting to verify the check. That is no problem putting a hold on it but to freeze my whole account and then when I call them act like that I done something wrong and that the check is not even real.

I have been a customer of PNC Bank for many years. I have always written checks to my children and grandchildren for special occasions. This week I received a call from my son asking me if I knew the bank was charging to cash my personal checks. They have not in the past so I said no. He said he went into my bank because he was doing business right next to it so he thought he would cash the birthday check I gave him. They ask for photo ID (normal), they ask for a credit card and wrote down all his information. WHY?? They then said they would cash the check for a $2 fee!

If I could give fewer stars, I would. PNC Bank NA will swindle as much money as possible from their customers. Their idea of customer service is a string of insincere apologies. In an age of instant communication they use the most antiquated forms of communication possible. Forms are not available online, nor can they be emailed. Anything to benefit the customer has to be done via snail mail, so it can be misapplied when posted.

I opened a PNC account when I moved to Pittsburgh for college. When I graduated and started work, I began using the bank that my company uses. My account was left inactive for years until it dipped under the PNC minimum. Once this happened they began to change me a $25 fee every month. I used to check the account every few months to make sure something like this didn't happen. The frequency that I checked eventually dropped to every half a year or something. One day when I was checking the account and I wasn't able to log in and said I had to reset my password. My debit card was years expired so I wasn't able to reset the password with going to the bank or calling. I put this as low priority and a few months I finally went to the bank to take care of this problem.

I was intrigued with their credit card offer which I have been receiving for a year so I opened an account. After a money transfer I didn't receive any statement so I TRIED to set up my online banking which I could not do for 2 days. Something with the verification to which I kept getting code after code (horrible online banking). Finally on the 3rd day I set it up and my due date for my first payment had passed a day before, so guess what? Late fee. I explained to them what happened via email and they said they will waive it for been the first time, guess what? They didn't and they said, "Sorry we can't do it. It's already charged." So I paid.

Each time I called and spoke with a different agent I got a different answer. I was most confused on the window of using my debit card in order to receive the highest interest. I always wrote down who I spoke with and what their answer was. When I first opened my account for both checking and savings the agent gave me my two receipts. I did not check the numbers on the account only the correct money that had been deposited into what I was told both checking and money market savings. Imagine my surprise when I went to my new branch in a different state that all my money had been put into a checking account where I received nothing. Yet the clerk at my previous bank gave me two different receipts.

Overall, we have had good experiences with this bank until now. We have noticed lately that when they overdraft from our Reserve account into our Spend account, they tell us they take Y but actually they take DOUBLE that amount from our goals section. The first time it happened and we noticed, the money re-appeared a few days later just hanging out in available. The second time, it never did. I called Online Banking and got to speak to an elderly gentleman who had clearly never even used online banking -he basically told me I make no sense and my ledger looks fine. I became frustrated so he bumped it up to another team. They called me and were equally useless. At this point I started to think I was losing my mind, so I left it alone.

Bad experience. Opened a checking account online, I never obtained access to, never used the account. Months later I get a statement in the mail showing funds in a PNC account under my name, and monthly service charges of $25. I call in to close the account, and despite not using the account, it was closed with me losing out on $300 for monthly service charges. Some banks there is no reasoning with. Stick to credit unions or even Chase for better service.

Expect delays in receipt of the card, long waits on the phone, and if you're like me, multiple contacts to customer support with no resolution and no way they can even figure out why you can't log in. Just that I could log a 'complaint'. Completely unacceptable for a financial institution in 2020. DO NOT USE THEIR SERVICES.

Tried to do a change of address over the phone since the nearest branch is now one hour from me. They would not do it because I only have a savings account with them and do not make regular deposits. I provided them with my full account number, name, social security, mother's maiden name. None of that was sufficient. I had to tell them the dates of the last two transactions I made. I explained that I don't make transactions; it is a savings account and I have held my money in there for over 25 years. Still no good. Spoke with a manager; still no help. Talk about holding your money hostage. Stay away!

Avoid using PNC bank for your auto loan at all costs. I bought a new Lexus in late October. They had the wrong mailing address for me so I had to call them to get my payments stubs sent to me. I've still NEVER received anything in the mail from them and just blindly make my payments each month. I just learned they don't send statements in the mail ever. Getting set up online requires a special PIN they have to give you when you call. It took over 10 minutes of waiting on hold before getting someone live. I've had car loans over 25 years with every bank you can imagine. This is the worst experience of a bank I've ever had. Avoid this company at all costs.

Dealing with PNC Bank is very tiring. They will charge you fees at every chance they get. They would charge me late fees before the credit card was Late! They would transfer my money without my asking them to do it, then making my bill being paid online overdrawn. Then when I went to the local bank to speak to them about the issues, they would degrade me, and try to convince me that I did or caused all of the problems with my accounts. That was the last time I ever dealt with PNC Bank!

They will do everything they can to charge fees. They have already been caught and sued for manipulating it so all withdrawals in a day came out first and all deposits came out after to improve their chances of charging overdraft fees. They are still as crooked as ever and I am looking forward to switching to a new banking asap.

PNC is one of the worst banks I have ever dealt with. They are totally greedy and just want to charge fees fees fees. They offer no help for anything. God forbid if you make an honest mistake, holy crap, they will give you the death penalty if they could. The people that work there are just corporate robots reading scripts. I would not do business with them at all.

I experienced having PNC abuse their powers & steal over $500,000.00 in equity in our home, break the law, give it to their investor that buys questionably bad mortgages, keep us in court 15 years, abuse the intent of the law, force my attorney to quit representing me when bullying her did not work by stating the jury would be too dumb to understand why she could be representing me & simultaneously be a witness with evidence that their attorney lied prior to the lawsuit. Judge ** comment was ‘justice was not served’.

So thankful I finally got confused enough with PNCs evil tactics!!! I have a very labor intensive job that I work hard for every dollar I earn but PNC obviously feels otherwise. I chose to open an account with them due to the promotional offer they made to receive $300 credit in doing so. Shame on me for not realizing that of itself was probably a warning sign of something too good to be true! But that's not even the best part. Never received a dime credited to my account! After being charged very random $15 service fees I decided to give their customer service a test.

This bank has to be the hardest bank to work with in the USA! Unfortunately, I have a mortgage through them. The customer service is non existent, both at the brick and mortar sites and online! I have never had to try so hard to give anyone money! The inter-communication is apparently non existent, and they need a good hard review of their policies. I even have had a teller take my money and tell me it was counterfeit without any proof, or any statement in the mail regarding the fact.There are too many other banks available, choose one of them!

I am 54 years old, own 3 businesses. PNC is the worst in all my experiences. PNC has lied to me telling me my account was closed, but kept it open so they could charge thousands in unjustified bank fees. PNC gave me a check to close my account, but never closed it, putting my account in the negative. I have CLOVER a Point of sale system. Clover and PNC are one. For days now they have robbed me of all my sells automatically taking my sales from each day. Clover is set to auto send money at midnight to pnc and the settings cannot be changed. Kelly at PNC merchant tole me on DEc 31 my sales would not go through to pnc because I had officially closed the account. All my sale have continues to go to pnc.

I had an auto loan with PNC in end of Nov 2019. I tried a fund transfer from another bank account to PNC to pay for one part of the loan on Dec 16. After online initialization I could not see the schedule transfer from PNC account. I called PNC, they said I should contact my other bank (weird). I turned out that transfer didn't go through from my other bank side. I then called PNC again, told them the transfer didn't go through. But PNC kept saying it was paid. I then made another transfer and paid the the remaining. PNC then closed my account. I called them. They said it's paid off. Regardless that I said I wanted to pay the amount of first transfer, they insisted it's paid off.

I opened a Premier Savings account on-line with several large deposits from the sale of my house, to be held until I repurchased. When I wanted to take money out, it was nearly impossible. Spent nearly 2 hours on the phone with cust. service, but no satisfaction there. Withdrawals are only allowed as restricted amounts and may be held for 3-4 days "to clear". It would have taken more than two weeks to transfer all the money out given the restrictions and it would have blown the purchase of my new home. In order to get a wire transfer of all my money I had to drive 50 miles each way from CT to NJ to get my money back. Nothing but a run-around on the phone and a circuitous telephone system. This is the worst customer experience I've ever had with a financial institution, except for Experian, of course. FYI - I made similar withdrawals from my E-Trade and Goldman Sachs accounts in about 1 minute each with no hassle.

I have a loan on my truck through PNC. I bought this truck brand new in 2014 and have made $500.00 a month payments on time every month since. As I'm getting toward the end I thought I noticed my balance no longer decreasing. I chalked it up to me just seeing things for a month or two but this last month I made sure to check it. I had about $3300 left when I submitted yet another $500.oo payment. I logged back in to check after the payment was taken from my account and it showed about $2800.00 as it should have. This time when I logged in it now shows $3300.00 again so now I'm wondering how many times this has happened.

I opened a PNC account for my Netflix and EBay. They deactivated my account due to no transactions yet every month Netflix was being taken out and so was a 7.00 monthly fee. I have had this account for a few years. I have two hundred dollars still remaining in the account which I have not heard anything about that before my account was de-activated. Now I have to start my Netflix and eBay set up all over again. I have my regular checking with Wells Fargo which I plan on switching everything to them now and will never use PNC again!!!!

I am very unhappy the Rainbow store put a hold on my money in my account I tried to purchase items with because I apparently forget to update my address. I didn't know it would be such a big deal. Anyway the store emailed me a paper where I should be able to get my funds back right away and instead I still have to wait 7 business days. Not happy. I will not be using my card for this store any more cash only. Also this bank sucks. For real I was told first they didn't have a fax number then I couldn't email it to them but given a fax number but I'm still gonna have to wait. This Bank ** a fat **. When I have time I'm taking my business elsewhere. I would give zero stars if I could.

Incompetence, ignorance & blatant inconsideration on behalf of PNC. I placed a stop payment on a $300 check within 2 hours of issuance. I was told, on a recorded line, the stop payment has been applied & I will see a $30 charge on my next payment. Shortly after, I noticed the $300 check cleared. I called PNC & they told me they would view the recorded tape & call me in a few days. I just received a call from PNC. They heard the tape which confirmed the stop payment.

Delaying tactics used by PNC. Despite the fact that I have their statement in front of me, and they are calling me on the phone number of record, they insist that they send me an email and then call them back in order to just talk with them about my account. Also, NEVER establish a checking account with them just to service your HELOC or mortgage account - once you pay in full (over $400k, my second HELOC with them) they will then start charging you low balance fees of $15 per month and drain your account BECAUSE THEY AREN'T SMART ENOUGH TO TIE YOUR ACCOUNTS TOGETHER, AND REALIZE THAT YOU'VE PAID YOUR ACCOUNT IN FULL!! Total ** up mess over there.

Truly the most inefficient antiquated bank ever. I tried to set up automatic payment and after 4 phone calls, a mailed letter (they don't take email) and 45 days, I closed the account as I couldn't get a reply from "underwriting". Let's make sure this is correct, I want to automatically transfer money from my checking account to pay a loan and they can't approve it??? Nice folks in the call center but the bank is weighed down with procedures other lenders don't have. After moving my loan I still haven't received a single communication. Dinosaur Banking.

My wife and I requested a simple HELOC renewal to take advantage of a lower interest rate and now five months later we had to abandon the entire renewal because of significant incompetence by PNC Bank's underwriting department. As a result of the treatment received from PNC we moved all of our personal, business, retirement and insurance assets to another institution. We will be closing our loan out as well soon. This was a tough decision because we really liked our personal banker but the level of incompetence in the loan process was too much to overlook.

Started and told that I was approved. Gave them all of the documentation that was required and at the very end after one month told me that the loan was canceled. (Debit to income.) We receive annuity and pension payments that could not be used because it is in my wife's name but my debit is shared with my wife. If I would have known that I would have never applied. (Waste of time.) Went to Members First for Equity Line and was approved the same day. Do not use this company...

PNC bought my mortgage. It turns out that the bank is only able to accept payments via paper coupon via US mail. This process is antiquated and does not give me flexibility to make multiple payments from my checking account to reduce my rate cost on the loan. PNC should not be in mortgage servicer business if they are not able to offer the payee same flexibility as the other services can. This is a Horrible experience!!! I just cannot imagine what this bank would be as a regular bank - I am now stuck with them for decades and wish that this institution would have modern banking technology. If you have choice in banks - I urge anyone to choose any one else.

Worst of the worst, called twice today and was on hold over 20-25 minutes each time just to talk to someone. My loan application was declined "unable to verify employment" after I provided 2 pay stubs dated within the last 30 days and the phone number to the corporate office for my employer. They couldn't explain why and said that the application was closed and I should wait 60 days and reapply. Don't waste your time with these idiots.

Why would they not advise a account holder that a PNC check deposited into a PNC account would have a hold? So disappointed in this Carbondale, PA branch. I am not a risk to them whatsoever, I have never cost them money but yet they can sit on my deposit for a day and make interest only to tell me “I sorry there is nothing we can do”. Meanwhile I have to deal with the embarrassment at the grocery why I couldn’t pay for groceries. Are they going to pay me interest on my credit card that I paid with? NO.

Been banking with PNC since they opened their first branch in east Orlando. For over 10 years I've had to defend my account from PNC's predator like actions. I can recall an interest bearing account that they created that self borrowed and self paid, as if non existent, no information on the account was ever available at local branch. It took over 45 min hold time and several attempts before I ever got thru to a bank rep; they do this on a regular basis to make it difficult to make a payment. Late fees and overdraft fees are excessive. On fixed income, they've taken every dollar for past 2 months. Having funds in my account of several hundred dollars, as of the date of this review, I have no access to my funds, they closed my account, keeping my money.

This bank messed up my whole life savings due to a teller not paying attention. I went in on Saturday and showed them my PNC Auto Loan check and asked if we can get a certified check instead to be used to buy a car because the dealer will only accept a certified check. I got the certified check and paid it the dealer. To my surprise, the whole funds for the car amounting to $34,0000 was taken out of my checking account instead of the loan financed. My whole savings and planning for retirement ruined by a teller who didn’t pay attention to what we needed.

If I could give PNC NO STARS I would. After reading some of these reviews I guess I am just yet another dissatisfied customer. Every time I deposit money into my account...or should I say a check over $20, they flag the check and flag my account and hold the money for as long as legally possible. The checks I am depositing are coming from businesses, not random personal checks. I am done with this sorry excuse for a bank. I recommend them to NO ONE! Don't walk away from this so called bank...RUN!

PNC had some sort of issue today - the account I have been using for 3 years, the user id and password no longer work. Got locked out of the account. Attempted to contact them to get it reset, as per the website instructions. Upon calling into their system, provides them SS# for 2 people (it's a joint account), debit card, pin #, user id, user id password, recent transaction information. Rep will not let me reset the login since I am listed as secondary on the account, even though it's my paycheck, and only I use the account. Want me to take a non-English speaking person, give them the answers to their access questions, and call it with the 2 of us online. Security is one thing. Closing my account is another. I have every single piece of information they need and they will not let me access my own $. Customer - closing account in the am.

There's a reason why we closed our accounts with PNC Bank. Came into one of their branches to cash a check which was drawn off their customer accounts. Even though the money was in the person's account and the check was drawn on their own funding and there would be zero cost, they wanted to hit me with a $200 fee for cashing a check in. They knew who we were because we had a few accounts with them, one person knew us immediately, they pretended like we weren't in the system which is a lie because they have to keep us on file for 7 years.

My account was overdrawn (by one day - the next day there was a direct deposit to make up the deficiency). There was $500 in the account at the start of the day, and four debits - $3, $19, $400 and $560. So, instead of paying the $22, and $18, and $400, and then paying the $560 last, they charged me $37 overdraft fee, each, for all 4 items.

I have been a loyal customer at PNC for approximately 10 years. Recently I became an LLC and had to open a new business account. I met with Pratik ** at the Ellicott City location and started the account. While doing this Pratik told me I should look into the Cash Flow Insight and the Clover options. I made an appointment with him to discuss these options. He did not show for our appointment so I met with his boss Alisa ** instead. She informed me that the Cash Flow insight was not a good option for my business and that I could talk with the Clover rep. Lisa ** to discuss that option.

Ever since I started using this business there have been nothing but problems, beginning with on-line banking right up to making a payment. After spending nearly an hour trying to log into my account to make a payment, I was able get to my account, but it wouldn't accept my payment. After another several minutes with the automated system - not addressing my issue - I received a breathing person, who was kind but couldn't help me so I was transferred to an agent that informed me she was recording the call. WHEN I TOLD HER I WAS ALSO RECORDING THE CALL, I WAS PUT ON HOLD TWO ADDITIONAL TIMES!!! (She didn't know if she could talk to me if I was recording the call). Her supervisor finally got on the phone and advised she couldn't talk to me if I recorded the call, because she didn't know what I would do with the recording ---Good job PNC!!!

I applied online for a personal load and provided all the requested documentation (application, pay stubs, tax return, etc.). I work for a company that had 14,000+ employees on site (with an additional 10,000 worldwide) so I know how easy it is to get lost in an automated phone system with our HR and employee directories. On the application I gave PNC both my supervisor and HR advocate's direct numbers & extensions so they could verify employment.

PNC bought out the bank I was using for a Trust account. I needed paper records for the Trust. They were supposed to be able to provide this option, but never could. Additionally, the online records did not provide the details I needed. I called repeatedly and went to the local branch twice. They tried to help, but couldn't get the problem resolved. In each case they seemed mystified as they looked at the computer screens and said they didn't know what was happening with the account. They repeatedly changed options, account types, fees etc. I moved all the funds to another bank, except enough to keep the account open so records would hopefully be maintained. Now, they are notifying me they are changing my account again (seems I have no choice) to and account with a $15.00 monthly service fee. By far, the most problematic and fee happy bank with the worst service I've ever dealt with - in my life.

To Whom this may concern:

I spoke to couple of people one Named Alexis ** which identified herself as a supervisor the other I forgot her name but anyway I called to get interest removed from the account since I was under the impression that I had 12 months no interest. I think Credit Karma said 12 month no interest on purchases and balance transfer so I signed up for the offer. So I called the 1800 number. Explained my situation. The person on the phone told me the 0% interest only applied to balance transfers not purchases and If I pay 100% of the balance they would remove my interest. I told her fine so I moved money from my investments account to my bank to pay off the whole account.

After more than 20 years with PNC, it appears they summarily cancelled my account without any known reason and then put a check for $100,000 in the USPS without any notification this was happening. I asked why they terminated the account (never any delinquent anything in 20 years.) All the customer service would say was PNC had no obligation to disclose why the account was terminated. Steer clear of PNC.

My car loan with PNC Bank is not due until 10/30 and not considered late till 11/8. The bank called my work on 11/1 asking to speak with me. I returned their call and it was about me not making my payment. It's 11/1! and not considered late till 11/8! Call me after 11/8 if I did not make the payment by then! Very highly unprofessional bank :-(!

Criminals. Manipulate pending withdrawals to charge overdraft fees. Purchases disappear or won’t show up 'til days later. It’s endless. Have overdraft to pull from savings if not in checking. They won’t pull from it an give you an nsf. If there's one cent over what’s not in your account you have no time to correct it. Highway freaking robbery. I have all my statements. Will be in line when another.. yes another lawsuit comes along for overdraft abuses.

I can go on for hours about how horrible this bank is. But the most important part is they will steal your money with FEES on top of FEES with no consistency in how and when they charge these fees and even if you bank with them with no trouble they will not return any fees! I requested an account closure with a positive balance. Removed the couple dollars left as they instructed and they left the account open. Charged me fees even with me calling everyday speaking with managers to promising me the next dept can def help. MORE LIKE LET'S LEAVE IT OPEN AND GET THIS GIRL AS MUCH FEES AS WE CAN GET OUT OF HER.

Resetting the password is so regular that it's more time than shopping. Apparently on Android devices the password is saved with an ongoing reminder feature that overrides the password by replacing it with your security answer while answering security questions. Out of 20 plus banks, PNC is the only one I've used that's frustrated me with this problem. I'd close the account if the benefits weren't that good. Fortunately they are but it's not easily manageable and no effort is made to fix this after reporting this multiple times.

PNC has the worst customer service. They give you the runaround and just steal your money. Please don't waste your time or money. When trying to get a loan or open a account they will tell you all of these superb advantages and they are all lies to get your business.

PNC can be classified as the most well known bank in the Pittsburgh, PA area. I was with them for about five years, I had some issues with them, and transferred to a new bank. I decided to give them another chance and signed up with them again in January. When I signed up in January, I was told the student virtual wallet account would be the most beneficial for me. I was only in college for another three months at the time and I didn't think it was a good idea but the woman sold me on the account so I opened one. I now learn that I need to have this account open for 6 years or I will be charged a penalty fee. I was not made aware of this at the time of opening. I was told I could change it at any time. I have learned that banks have sales goals so I guess this woman was just focused on her sales goals and not what was best for me. STRIKE ONE.

PNC Bank is not a good mortgage lender. They don't keep up with paperwork. House was foreclosed on even after the payments were caught up. Can't get in touch with them and they don't return phone calls in a timely manner. Has accepted mortgage payments that were only 4 days late and still foreclosed on my home.

Over the last 20 years, My companies on average ran $500,000/mo through this bank. Some companies are larger and others (such as the property holding company in question) have few transactions a year. Because less than 10 payments are made in a year all transactions were done online. After 9 years of no issues, this year PNC send a tax payment on the day it was supposed to have been delivered and it did not make it to the municipality until 5 days after the deadline resulting in a large penalty. I called and reported the issue to the dept in charge and they said they would take care of it. I reminded them that additional penalties would accrue if not handled by the end of the month and offered to pay the penalty while it was "being handled" to avoid further charges and was told not to do that.

I secured a loan through PnC a few months back for a car purchase. So far so good, we had some issues with getting a pin set up for auto payment. Long story short we figured it out and got it working. That I don’t mind. What grinds my gear is for a couple of months I had to pay by phone until then, of course I understand there is a fee with that, again don’t mind and was told and advised there would be one.

Claims department manage the requests and dispute without NEVER communicating with the customer. You call and customer service never have concrete information and always says “claims department is working on that”. I request several times to be called and give me an explanation, never happened. The bank forgot the money on the account belongs to the customer and a claim or dispute is at the end the customer money and needs. This is simple. PNC have the WORST customer service and claims department, they can’t care less. This is simple, look and the reviews and you will see what I mean.

Six months ago someone stole two checks we mailed in a US postal mail box and fraudulently cashed them. The employees of the branch we use were very courteous while we filled out affidavits and police reports etc. However, the main office has failed to even send a letter acknowledging this and even though we're told our money is secure with PNC and they will cover this amount, six months later have not heard anything. I think six months time is a little extreme to wait when they let this happen.

I am a very experienced credit card user, and a Chief Executive of a mid-size company. As a new customer to PNC Bank credit card, there was an error in address on the first statement, of which a $25 charge was incurred however our company never received a statement with a due date. The following month, of which of $14K was spent, a charge for $39 was added to the invoice. As has been my experience with every other credit card service I have used, some courtesy would be extended in the name of customer service, to eliminate the initial late fee due to the mistake (which was from the PNC Bank) for sending the statement to a wrong address.

I use to be PNC customer but then switched banks because PNC would charge me a bunch of fees all for just checking a balance when I had a PNC account and THEY were overdrafting my account. I am no longer a PNC Customer. I switched to Key Bank. When I was coming back from filling out paper work for my new job I had checked my balance at the ATM at the T Station (Pittsburgh's Subway transportation), and it was owned by PNC. Now I did not do a print receipt because last time I did a balance check and did a printed receipt I was charged $10.00 for ONE TIME and there was no mention of a fee. Again there was no mentioning on the screen about a surcharge or a fee.

Why would PNC steal from a good customer with a high credit score? Pre-approved for Core Visa with excellent odds. But no way.. PNC is not a company that deserves your business. I started a loan account with PNC in July 2018 and in Jan 2019 they started double billing me. Every month from March to July 2019 and would not stop...even I after I paid the entire amount off in May of 2018. Then I got a letter from them in June 2019 saying I'M owed a refund. PNC stopped payment on my refund check and still has not made account right. I have made 30 phone calls. Avoid PNC at all costs!!! Autopay terror paying once is not good enough. It just won't stop. I will update this review when PNC stops their criminal behaviors and return my refund they chose to reverse. Filing of FDIC complaint or lawsuit is certainly gonna be next. Consumers need protection from banks like PNC.

No, No, and No. DO NOT put your hard earned money into their hands! I had 2 accounts with them. The remaining active account is about to be closed by me, because I honestly cannot take anymore. This bank is horrible!! Not only have I paid $100's, if not more, in overdraft fees, but they also decided to close the account I don't actively use because THEY overdrafted it. Then they have the nerve to charge me overdraft fees and place a debt on me. Nobody told me this was going on, and trust me, they had their chance when I had to keep calling about the main account constantly having money disappear within 24 hours.

PNC just stole 36 out of my account! Charging overdrafts when I indeed had the money in my account!!! They made me go negative with putting a overdraft fees on me overnight and of course they won't give me back money. They are thieves and con artists. I'm moving my hard-earned money to a more trusting bank. Thanks to PNC stealing my money, They said I have to 10p to bring my account under the negative balance. Every time the day of the deposit, I get hit with a overdraft fee. But it's been times my account was negative 2 or 3 days and I didn't get hit with a overdraft fee. I don't trust this bank. Some rip offs.

PNC just stole 144 out of my account! Charging overdrafts when I indeed had the money in my account!!! They made me go negative with slapping 4 overdrafts fees on me overnight and of course they won't give me back money. They are thieves and con artists. I'm moving my hard-earned money to a more trusting bank. Thanks to PNC stealing my money, I now don't have enough to cover my rent. I don't trust this bank. Stay away!!

PNC bank refused to remove a $27 late fee when I had over $10,000 in my accounts. I am absolutely shocked that this nationwide bank would treat a customer this way. They charged me a late fee even when I had plenty of money in my accounts. I explained this to several people at PNC. Victoria **, Ashley and then the main supervisor who also told me her name was Victoria. I explained to these PNC reps that it was not fair to charge me a late fee when indeed I have plenty of funds in my account. They still blamed me for their error.

PNC Bank Credit Card Department has charged me Fee's on top of Fee's for one transaction where I accidentally chose to Bill Pay instead of transfer. I was charged two $27 fees ON TOP of a $36 Fee. This all happened because I used the Pay Your Bill Today function which tried to draw my payment from my SPEND (Checking Account) to pay for my Credit Card bill- The accounts are LINKED, therefore, as a consumer, I should have received an error when trying to process the payment that would read 'insufficient funds' to process payment; however, they still put the payment through and therefore incur numerous fee's such as the bounced check fee and returned check fee.

This bank thrives on charging you fees and they have left fee waivers to Artificial Intelligence. Once the computer denies your fee waiver request, there is nothing you can do; not even the president of the bank can waive that fee for you. They send you an alert that your account is overdrawn at 1am when you are asleep and charge you the OD fee at 8am. I realized my miscalculation and deposited a check to cover it on Saturday but my account was overdrawn on Midnight on Monday and even though the check deposit from Saturday was pending till Tuesday morning, they went ahead and charged me the OD fee and told me the money was not in when the account was overdrawn. Trust me they are fee sharks.

I have been banking with PNC for about a couple of months now. I do not like they services. I don’t even have overdraft protection for my account which they still pay thinking you ask them not to & charge a fee of 36 dollars plus 7 dollars a day your account is overdrawn. No other bank does that & that is highway robbery & I think it should be illegal. I will be closing my account.

I have had this card about two months. Their "online banking" is, to put it mildly, Kafkaesque. After hours on the phone, wasting hours of my very limited time in my busy season, I still cannot view my full balance nor make payments online. The newest development is that I will be mailed possibly my fifth online banking PIN, along with the others that led nowhere. I'm locked out of getting a PIN over the phone because of these previous failures of their system so now have to wait "3-5" days for ANOTHER PIN. Then Call back. Rinse. Repeat. I CAN log in and see "some" of my account, the past month. But can't pay it nor see my entire balance. To get that, I need to speak to a representative. What the purpose of this "semi-access" online banking portal is is anybody's guess.

Every single time I think I know what my balance is, they regularly make transactions disappear and then reappear days later to make you overdraft. I watch my acct like a hawk and verify as I spend, it's a lot of money coming in and out. I've never had this experience elsewhere. They will do absolutely nothing to help you once they get their fees. It should be illegal to make transactions for goods or services you already have just disappear to make you think you have more money than you do. For example, had close to $2800 go in... And I do write transactions down myself to a certain level, to where I think I know what I have left after bills and what's pending. Then I'll go spend what's left never noticing an increase in balance because it's not drastic as all the charges process.. But I watch it closely.. Then suddenly I'm negative with a fee or multiple fees.

I called PNC Bank because I couldn't find my automatic payment information that I set up. It is the 15th of August and payment should have been taken out of bank account, funds still there. Called customer service number, was on hold for 10 minutes the first time, and got disconnected. Second time I am currently on hold for 45 minutes with no one coming to help, with a stated wait of 5 minutes. Tried calling on another line to see if someone is even in mortgage department and got put on hold again. I just need to know if my mortgage is going to be funded through my bank before late fee added, I tried just making a payment on-line and it states that I can't make one because one is set up. PLEASE ANSWER PHONE.

I went to the PNC Branch to open a Savings account versus a Checking account, since I did not plan to use the money. The branch representative kept pushing for me to open this “special” type of Checking Account, so after repeatedly saying I want a Savings Account I reluctantly opened it. A family emergency involving my mother came up and I had to spend about 99% of the money, which dropped the balance below the $2,000 threshold for monthly fees being waived. If the representative would have listened to me and opened the Savings Account like I asked, I would not have been charged $90.00 in fees, because my account balance would not have been an issue with the Savings Account I requested.

I've been a customer for a very long time. I've been using online statements, their phone app and checking account....I've been there before they were PNC, I have not left and was a loyal customer. Somehow things changed...just last few months things have changed. I can see online every time I use money and see it deducted and see how much I'm left, and I look several times a day and every day. It use not matter the pending amounts cause they would deduct from total. They still do but the pending amounts now stay pending for several days, sometimes a week and then when it settles you're now negative and when you look down your statement the amounts are not the same.

This bank is awful and has never helped me in a single thing that I need. I have a debit card with them and it is constantly put on hold (suspected fraud) and they make me call to verify, every single time. TD bank doesn't make me call!! I also recently put in a credit card application with them and the process has solidified my terrible view of them. I have to call their department to verify information (instead of online like every other bank) and instead of connecting me with the person I need to speak to originally I have to verify my info to 4 separate people before being helped. My last call with them I was on hold for a half hour, they gave no indication of how long the hold would be and I sat on the line just to tell them my name/social/address so they could push my application through. I honestly hope I get rejected from this credit application so I never have to deal with this poorly managed bank and incompetent customer service department ever again.

My experience is that PNC is the worst bank for both personal and business accounts. Here is why:

I have a home equity loan with PNC Bank. In April I made a payment on April 2 for my April payment and a payment on April 29 for my May payment. PNC bank did not apply the second payment to April but as an extra payment against the principal amount. Then they charged me late payments on my May payment. It is now August and this matter is still not resolved. Neither the corporate office or my local branch have been responsive and the Escalation Department refused to return my call. I would NEVER recommend this bank to anyone.

The bank has both my retirement benefits and my social security benefits deposited into my account which is more than my previous bank and credit union did for me. It helps me to pay my bills on time.

I was a excellent customer. Paid over my minimum personnel car loan since 2015, then worked very hard to get this loan pd off 1 1/2 yrs early. Excited and anxious to hold that title in my hand and they lost it! Of course easy to say postal service lost it. I waited over 4 weeks to call and find out the disappointing news. Now I wait for over 1 week for them to send documentation so I can out of my own pocket get a new title with the BMV. Why do banks think it is ok to send such an important documentation such as a title without registered mail! Will never do business with this branch again. Beware! Request registered mail for Car titles, it doesn't cost that much to give great customer service, esp. with the money they make off of us. Yes, so easy just to blame the postal service and go on....I have never had mail lost before, strange it happens now!

Awful bank!! They have so many hidden fees it absolutely awful!!!! Do not bank here. They will rip you off with fees. I had a fee on my account that was a mishap from me. A honest mistake and I called right away because I was aware of it and they could not help me because it was a human error. Are you kidding me?!! They were not good about being professional at all. They were actually ** acting like I was stupid and kept saying the same thing every time I asked a question. They kept repeating themselves like it was a recorded line. Bad business PNC.

I was promised that total free checking account for my business but later I found out there are many types of hidden fees from this bank. It charges you for paper statement fee and you can cancel it. It charges you $10 per month for no reason. I don't usually read the small lines of text when I open a bank account but I got bitten. It also has many other types of fees I don't even know what they are. Furthermore, it charged me $50 for closing accounts. It is the worst nightmare I ever hand with this bank.

PNC charged off my account as bad debt, after I had years of excellent account. After I deposited my Federal Income tax return check in the ATM May 1, 2019, they did not process it. Escalation supervisor said, because I had good account, she allowed $500 of the larger amount of the return check transferred to my credit card while full check was traced. Meanwhile branch supervisors gave me wrong information for weeks. One told me I had to wait until returned check processed through mail, another told me I could request an image if I walked in a branch and have my full refund check cashed. Then another told me that was wrong info and that same day, another told me they sent return image check to my previous address (not to address on Federal check where I presently lived).

I really like the type of accounts PNC Bank offers such as Virtual Wallet. I set up a checking account (spend account), a savings account that can also be used in case I write a check or overspend that can be transfer to the spending account right away without an overdraft fee, and a savings account where long term saving can occur by putting money in and not taking it out until I want to take it out. I uses virtual account with debit card all the time and I have checks just in case of merchandise that does not take a debit card such as girl scouts selling cookies or the school selling candles. I like it because I do not carry cash around which I know I would spend if it was there.

I have a mortgage with PNC, they let someone change all my personal information, my sister in law who was taking care of my payments because my brother is on the Deed. The mortgage became 4 months behind before I found out. PNC told me they have recordings of my sister in law changing my address, email and phone number on August 5, 2018, in November my sister in law told PNC I was fired from my employment and then in December my sister in law asked for a payment plan. Pnc told this to me. I was never fired. I am retired and PNC has my retirement award letter proving it.

The Staff at our local PNC Bank are very helpful and always make us feel like valued customers. We use the bill pay app and are very happy with the ease of use and reliability. We also use their facilities for safe storage. We do use the PNC credit cards. We avoid their savings accounts because the interest is very low. Otherwise we are very pleased.

My experience here had been horrible. Their system doesn’t efficiently update for your activity, so you can’t really keep track of your account. It's literally all over the place. I was charged twice for 2 transactions where I had to file a dispute. I wasn’t aware of the small negative balance. It didn’t show up until I was charged an overdraft fee. I put in money the same day to cover the negative balance and still got charged another over draft fee. Customer service is horrible in helping, don’t even bother! They can’t help you. It has happened to me like 3-4 times.

I’ve dealt with a lot of people in customer service and I use to work in a call center so I know the job isn’t that hard. When I called I was told one thing would happen with my account and there would not be any overdraft fees posted. We got everything sorted out! I wake up this morning to $108 in overdraft fees! I call back and am told I will get a call back, never do. So I call again and they say the same thing. Never get a call. I ask to speak to whoever is in charge and this person was very rude and said “She doesn’t want to talk to you”. I am annoyed beyond belief! I just want what said was going to be fixed!

I've been with PNC for over 20 years. When I would request a courtesy refund of an overdraft fee, I would be told they could not issue a refund. After further review on their policies, I was able to find that they are required to automatically reverse the fee if a deposit is made the next day and if the amount overdrafted was less than $5. When calling the local branch, or visiting, I would get the same csr who would scold me instead of thanking me for being with them and offering additional tools to help. I was able to finally get the fees reversed after speaking with their 800 number and informing them of their own policy.

I would have given PNC some 5's but one of local branches is inconsistent with customer service and I have said as much to them. They were great when renegotiating a home equity loan I use as a line of credit. Same when we renegotiated a mortgage on one of our rental properties.

Bought a car. The sales rep sent it through PNC bank. When coupons came for payments it stated automatic late fee set in on payment even if your payments aren’t late. I spoke with attorney on phone who said they could not by law charge late unless your payment is late. Waiting for written reply from them on why this is set in place to give to attorney. STAY AWAY from PNC bank.

Opened our non-profit account in March 2019 because of their account features. Everything was fine until we were receiving a $20,000 donation. I called to make sure no holds would be associated with depositing a check because our donor wanted to know if they should rather provide us with alternative method. PNC assured us there would be no issue and no hold as long as the check is for less than $50,000. So, we make the deposit and the next day when funds were suppose to be made available, I get a phone call saying the check has been placed on hold.

I have a business account with PNC that generates over 1.4 million a year. Submitted a franchise fee of $1000.00 in April that was processed through their bill pay program. When it arrived in Las Vegas someone got a hold of check,changed the name and address and cashed it. PNC has a copy of the check with the person who stole it and has determined that its not their problem. So much for standing by their customers! They get a 1 star because there is no Zero. Sonny **.

I have been with PNC bank for years. They are the only bank I have ever been with because I had no reason to not love them. I love the spend account, reserve account and growth account feature for their customers. I used to love their customer service, I thought they were amazing and I would recommend PNC to anyone and everyone I knew. However, I regret to say that will no longer be the case. As of last Friday, I had some issues with mistaken overdraft fees on my account and so I reached out to customer service via online chat for help resolving the issue. I was told they could not help me and that the 3 overdraft fees were there to stay. I of course asked for management. I was told I would be contacted within 48 hours by a member of their "retail management team". I explained that I currently do not have access to a phone and so I would need an emailed response to my email address on file. I was told that was fine.

After waiting 40 minutes to speak with a representative, I spoke with Danielle. She was not pleasant or friendly. After verification, I had to debate if she could notate my account for a payment I made at the branch. She could care less. The payment was not late but after 40 minutes of waiting I'd prefer the notes confirm the reason for my call. Her response "I guess I could put it in the notes"... PNC, please improve your customer service!

I applied for a home equity line of credit. I submitted the required documents. On the 9th of July, 2019, I signed the final document at local branch of PNC. At that time I was told, I had to wait the 3 day required time. This I understood. After the 3 days, money was not deposited into my account. Upon contacting the loan department in Pittsburgh, I was told the money wasn't available yet because I didn't request that I needed the money immediately. I've never heard of this practice. After numerous phone calls and talking to numerous personnel, I was told "booking" wasn't completed yet.

Avoid this bank. Customer service sucks. Their systems don’t update like they should. They keep moving money from my reserve account when clearly there’s enough money in checking but since they use some outdated systems it never reflects the right amount.

After two reps and 40 minute wait, “money manager” could care less that I’ve been a customer for 50 years at various PNC predecessors and since their takeover. Asked him to waive a $36 overdraft fee on an account I usually diligently monitor, because I overlooked one check my wife wrote. Asked as a courtesy, but all he quoted robotically was that it was a “correct” charge by the bank. I guess they are not making enough on their investments, so need to squeeze us. Sad to see real personal service forgotten. Another issue: convenient branches are disappearing, and hours curtailed. Time to find a bank with more heart, if that is at all possible.

Worst customer service ever. I attempted to pay on my home equity line in the bank and the teller could not figure out how to make that happen. I then attempted to do so by phone, again no one could figure out how to make the payment happen. Time for me to move on and find a bank that actually wants me as a customer and will provide customer service.

I have had a PNC account for over two years, I've never overdrawn with PNC and I don't have overdraft protection,..I've been the victim of identity theft prior to opening this PNC account. That was told to the branch manager. After suspicious activities I wanted to close the account and open another account at PNC. I told both places (the same company) sending direct deposit checks of the new routing number to the new checking account. It was before a holiday and the weekends coming when I asked why one check the week before went into the new checking account and then later I asked what has happened to the other check. The teller said it went into the closed account. I asked the teller why. THEY SAID THAT SHOULDN'T BE POSSIBLE AND AUTOMATICALLY SENT BACK IF I CLOSE THE ACCOUNT TOO SOON.

From day one, the entire mortgage process was horrible. They don't value you as a customer. They made me jump through so many hoops and so much red tape. I should have been on their payroll. I was putting in so many hours photocopying documents and paying to fax and mail document after document. The mortgage loan officer was not helpful, and showed no concern to my struggle. After getting the mortgage they were late paying my property taxes, and their website is a black hole. You cannot find a log in portal for your mortgage and their customer service is beyond useless. There may as well be untrained 5 year olds staffing their customer service line.

I like PNC Bank but their mobile banking app is the worst!! It is down about 50% of the time I go to use it. Constantly getting the "Out of Service" banner when I go to log in! Frustrating! It's time for PNC to figure out the problems and get with the modern age!!

I had opened an account with them and was suppose to have my SS sent to my new checking account. (I was moving to Florida and the bank I was using had no branches in Florida.) The paperwork for the SS was never sent in and so this never happened. I got charged and charged for breaking their rules" out of their Corporative neglect and mistake. I went into the bank to talk with the manager. She looked at the papers, asked to see my card and shredded it. Then looked up and said, “Now you don’t have an account.” I had deposited $500 in this account. $100 only for the checking and the rest for this Statement saving and according to them I also had a reserve checking account without an checking number or checks.

Stay away from this or any PNC Bank credit card. They won't post your payments, don't matter how many times you call, so they can charge late fees. Just closed my credit card account today. They will scam you and take your money. Solange **

A representative of this bank came in to my job`s orientation, offering $200.00 free to open an account, with nice details. I was wrong to assume this would get better as I listened. I already have a bank account with another bank and have for many years. I have no outstanding car loans, live in a paid for house and have a driver's license to match. My job had to have a decision on approval of me, or not, with PNC Bank before I could go to work, in terms of how I was paid. I had to repeatedly call the bank until I found out in the 2nd day near close of business. I also don't have any outstanding loans. I've had 2 overdraft totals in 18 months, both just under $10.00. One of those being at the same timing from my own bank as I was trying to get approved for PNC, and was denied. I was zonked with being told that I was denied an account. Don't do business with them is my advice.

PNC has give me the run around about getting my money back from the ATM. I deposited 700 dollars into an ATM to be preloaded to my smart access card and it continuously was counting my money and didn’t deposit but continue counting and read error and spit my card out so I then went inside and manager told me where it was an smart access I would have to file dispute and I did then I received letter that said no transaction made or record of, then I re-did my dispute because money still wasn’t in hand. So I ask to see cameras and they said dispute people looks at those. I still don’t have my 700 and either someone else pocket it or ATM service guy is a crook. My next step is a lawyer and a police report because being the amount is consider a felony charge. And something needs to be done.

I made the mistake of over drafting a couple of dollars. As I went through my day I made 4 transactions. 144 dollars was charged in fees. As someone who lives off 8 dollars an hour, avoid this bank. Going to be great to not eat this week... Heartless people.

Employees seem to be lacking a lot of intelligence. Also it is not recommended for foreign investors to open bank account there. They are discriminating against foreigners. They will get in trouble with Security and Exchange Commission.

I had some money in my account and PNC Bank took my money. I’m going through a financial situation and they took more than the monthly fee. Usually a bank takes a 1.00 from your account but no PNC Bank took all my money. Never again will I ever deal with this bank again.

I have had issues with them before but not quite this bad. My husband pays my credit card bill by mail. It is set up to be paid monthly from his account to mine. They consistently get the check on Friday but do not credit my account until Monday. This results in finance charges when not paid on time. Apparently they can’t credit my account on a Saturday or Sunday? Ok, if that’s not enough, they have no way of knowing when a check comes in the mail. If the bill is not with it they apparently send it back. They have no system to tell what money comes in when. I have spoke to about 12 different people this week and received 12 different answers. They have been trained to lie instead of finding an answer. This was the last straw. I will be changing banks. If I can’t trust them to tell the truth, why would I trust them with my money?

I have been a customer for over 15 years with PNC. A while back I was dating a man that said "come on my account, if anything happens to me you can get money out". I asked PNC to remove me from that account. Their policy is unless some is deceased names can’t be removed. I had an account with them all by myself as well where my work checks went into. Needless to say yesterday PNC took the 3700.00 I had in my account to cover overdrawn fees in my ex's account. They refused to do anything about this and when I called my ex he said he reported the debit card stolen, which PNC refused to do anything about. All that money in my account was for my rent, my bills and food. And they didn’t give a crap. The account was not in my ex's name. This is the worst bank ever and I hope they get run out of business. They could care less the hardship they have caused me. Don’t bank with PNC Bank. This is how they treat their customers.

Customer service people are not helpful. Very young, rude and slow. This bank said my account was hacked but never notified me that I needed to update my online banking username/ password. One 5/28, I tried to log into my online banking. I was unable to log in. I bounced around to 3 different customer service reps to finally learn that my account had been locked on May 6th. At one point, the customer service woman told me I had received an email about the account being locked, which I had not. I searched my inbox to confirm. No emails from PNC. If my account is hacked or there is an attempt to hack my account, I would want to know immediately, not 22 days later when I am unable to log into online banking! Overall, I think the communications are very poor and this bank is not well organized. I would not recommend PNC.

I’ve had an account with PNC for ten years, never had any issues, until now. My social security number was stolen and someone ruined my credit. I thought my money was safe in my bank. I even alerted them to the issue. Incorrect, they allowed a company that buys out collections, even after they were removed from your credit report and records to clean out my entire account. As if that’s not bad enough, they let them do it on the Saturday before Memorial Day... so I can’t even speak to anyone for three days. I can’t get gas or food or anything else I need because of a scam that this bank allowed. I have no idea how this is legal.

We have had a Commercial Loan for 15 year. I would never recommend or borrow from this bank again. It is the WORST lending institution I have ever dealt with. A red flag should have gone up when the Loan Officer was 20 minutes late for the appointment to finalize the loan. The Teller was extremely rude and act as if we were an imposition after we had driven 30 miles to a branch because we had to change our address and they required that a fax be sent... ON A DIAL IN FAX MACHINE (who has those). The never-ending automated phone system is a hassle to use just to get a payoff statement sent. We close on the sale of the building and our loan will be paid off Friday, can't wait. I will NEVER do business with PNC again, no matter how low their lending rates sink.

Although I've been happy with the bank I currently use for my checking account (Regions), I'm in the process of moving to a different state where my current bank does not have any branches. So, I opened a checking account with PNC, and funded it with a check drawn from my existing account. The check cleared on the following day, May 23. My employer requires a voided check in order to transfer my direct deposit to the new PNC account.

I did open account with PNC Bank and they offer me a credit card with 0% interest. When I looked at my bill statement it was a charge. Was waiting for answer for month, finally some ** called me and refused to open me 0% rate cc. I'm never going to be customer for this institution. Scammers, liars, not bankers.

This has been the most horrible experience I’ve experienced in quite a while. I set up an account online. Nowhere that I saw on the website did it say it was going to be $25 so I didn’t expect that to come out but OK that’s fine. So I set aside time on my day off Saturday to go to the bank to sign to get my card and I waited an hour! After waiting an hour, I signed all of the paperwork and left. Fast forward 5 days later and there’s still a hold on my account. I called customer service and they told me that the lady at the branch didn’t fax over the paperwork and that is why my $25 that I deposited is still on hold and that I would have to go BACK to the bank and sign for the card again.

Tree fell through our house over six weeks ago. AAA Insurance took ten days to get money to us. PNC, as the mortgage holder, now has our money. Four weeks of calling DAILY, we still have no money. Every document sent in is wrong. They have never contacted us to help us get the required information. I can prove that they are just stringing us along. Documents that they have refused are now OK. Others that they have accepted are now wrong. Worst Mortgage company that I have ever dealt with. Will never do business with again. Consumer BEWARE of what you sign with this company. They claim to be protecting you as a customer but their process makes no sense. Have already spent $22000 of own money stabilizing home and they just informed us that they can't accept Contractors W-9 because they can't tell if he wrote 2018 or 2019. These people are insane!

I recently requested to close the escrow account on my home loan - that process was a cluster. When I finally got approved, they wanted to charge a 2.5% closure fee. What a joke... Now looking to refinance with another lender. Avoid PNC like the plague.

1. DON'T WASTE YOUR TIME CHECKING YOUR BALANCE ON MOBILE APP. It doesn't accurately reflect your balance, either at the time of transactions, the next day or even after the transactions post. I paid 3 bills online after the 10 pm cutoff of the banking day, around 10:30 pm. The initial debits showed. By the next day (the same bank day as the 3 debits), the debits disappeared, leaving me to think that they didn't go through. One of the payments had to be done by 11:59 pm, the day I paid it. I called customer service, who could only say that they didn't see the transactions. They accelerated my situation. I was told that someone would call within 24 to 48 business hours. It was Friday, leaving me wondering about the account all weekend.

I started my small business 5 years ago and have used PNC Bank from the start. The Columbus Indiana branch on 25th street needs lessons on courtesy. Every single time I’ve had to deal with these rude people, I’ve left upset so between this issue and all the service charges just to have a business account, I’m just done! 3.00 just to check my balance from a business savings account. 5.00 to maintain said account. The list goes on and on. I have been to other branches and not had any problems as far as customer service and I don’t have many issues with the app. It’s a shame that one branch of rude customer service people can ruin it and so many service charges as well.

PNC wouldn’t refund my money due to me miscalculating money cause of their APP said. I had the money in my account. Now ya I understand if this happened every week to not refund something but I also understand customer satisfaction as well and I’m very unsatisfied. This doesn’t happen every week. As I’m normally good with math and calculating how much I have. Tired of the same issues every time with PNC taking an overdraft fee when I have money being refunded as is.

I would highly suggest using any other bank rather than PNC. I started a savings account to park money used periodically to fund CDs in another bank. Despite using the very same user ID and password as I use on two other banks the software at PNC repeatedly corrupted my password blocking my access. I repeatedly complained and there was zero improvement. Finally I got so frustrated that I called and asked to close my account. They were able to get me temporary access and I transferred all the money to another bank and thought they would honor my request to close the account.

I have had nothing but problems out of PNC, being called to tell me my car loan is on Collection and pending repossession, even though my parents were on time. Very rude customer service reps. And the most infuriating automatic answering service, that if someone doesn’t answer the phone in the first three rings it will hang up on you are you at spin five to ten minutes just to get the automated machine to understand what you want. I will never go back to this bank, this is just the most recent problem I have had with them. Type to get a refinance with a different bank.

My PayPal account was hacked and $10000 was stolen from my PNC checking. PayPal didn’t care. Called PNC and was told we’re such good customers they felt we’d just cover the loss! They’ll open a dispute of charge but no guarantee we get money back and it will take 10 days. I have no money for food or to pay bills or mortgage. They really didn’t care but are charging us overdraft fees by the second. They are evil.

I have been reliable PNC customer for the last 8 years. While I have had several complaints in the past, nothing has frustrated me to the point of writing a review. I have been living abroad for the last 8 months and traveling extensively. I have continually updated my account to approve such travel. However, three days ago, for no apparent reason, they 'red-flagged' my recent purchases and froze my cards without warning. I have repeatedly messaged their customer service agents to no avail and was finally told to use the chat or call directly.

In early 2018, PNC pressured me into getting another VISA credit card explaining that they could offer me a significantly lower rate. I planned on transferring my activity from the higher rate card to PNC's card. I was not transferring any significant balance (<$200). I tried to use their card for a cash advance at the branch in Allentown, Pennsylvania near Cetronia Road. They declined to do so - which is their right. And I called to cancel the card - which had absolutely no balance on it - which was my right. PNC Visa refused to cancel the card after the first call. And after several more phone calls, they told me they canceled it but would not send me confirmation. Two weeks after that call, PNC sent me a letter confirming the card was active and they were updating my address. I had better success with a PNC branch in Rockville.

They kept calling me over and over again about transactions that I made on my account. They even denied my transactions claiming that it was a protection policy and they eventually compromised my account without even asking me. Now I have to get a totally new number and change all of my credit card information for every website and for work and school. B.S.

I received a check from the college I attend and just last week cashed a check with no issue at the PNC on W Broad St in Columbus, Ohio. Today I went in with the same type of check (nowadays schools disperse checks in two payments, back to back) and received a lead worker named James. He gave me a hard time and said he needed to verify the check. Ok. I inform him that the gentleman next to him cashed the same check for more less than 2 weeks ago. He pretends to call and verify the check and after it ringing for about 10 seconds makes an moron comment that they are closed on a Friday at 1pm! Idiot.

Opened up a student account back in 2015 only to be told that they have no record of such activity. The worst part is that they do not seem to care or dont want to be bothered with a faulty situation made on their behalf. The integrity of PNC is compromised in my opinion. I will take my bank affairs elsewhere.

I thought PNC was a good bank until I woke up one morning with my bank account -70$ because of their crappy system. I talked to them on the phone and they had no concern whatsoever about trying to help me, all they wanted to do was tell me my transactions like I hadn't already seen them or couldn't get on my app and look at them. I have emails and texts proving their system was the reason I am in the negative status but they didn't care. OH and I still have to pay them for crap that was completely their fault! I am never going back! I wish I had've listened when everyone told me not to go through PNC!

I had a car loan with PNC arranged by the dealer. I have never had an account or a loan with PNC before and what the heck. I traded the car on March 13 2019. The dealer had PNC fax over the 15 day payoff. So, we have it writing from PNC. I buy new car, Dealer pays off loan within 15 days (payment due on the 27th of March, 15th day after new car purchase). Plenty of time for the dealer to pay the old loan in full. What could wrong?

I have been a co-signer on a student loan for nearly twenty years. Every time a payment needed to be made, I stepped up and made the payment. Then I became disabled and had to retire. Though I still made payments when I was required to do so. PNC decided the balance of about $4000 needed to be paid immediately. Since I had lost half of my income I couldn't pay that amount. However, I did pay $1000 that caught my nephew up on the account. At that time, the collection agency agreed that they would not report me to the Credit Bureau. That was lie #1. I tried to refinance my mortgage for lower interest, but cannot because of this.

RIDDLE: Why does PNC Bank get One Star reviews? ANSWER: Because you can't give them ZERO. The WORST telephone waiting time. The LEAST knowledgable customer service agents. The WORST customer satisfaction. When I complained about customer service the answer I got was "due to the high points they give, it is too expensive to provide customer service."

Have been a fan of the bank's reward program. Saw Ruby Tuesday - 10% cash back - up to $14 cap. So I took friends/family out a put on debit card $111.82. Next month PNC only gave back $6. Called several times and wrote online but after several people to escalate was told cap is now $6. Couldn't wouldn't do anything. So be warned - call before you use the reward and takes names.

Well someone spent money off my card over a thousand miles away. The card was shut off ASAP, that was good. Problem was trying to get it resolved. Been on phone way to long as it is, I keep having to call back because I am on hold so long the call drops or they hang up trying to answer. They are not trained enough or not staffed with enough employees but took me over an hour on phone just to dispute transactions where someone took my money. In total may take me a month to get it back. Last legal transaction I authorized was Hulu by the way.

All I want is a coupon book for my remaining payments. I called PNC weeks ago and they never sent the coupons. I can't access the site to send an email because they need a PIN. I have a car loan not a bank account and I would like to send an email about my balance. Looks like I will have to call them again because it looks like I can't establish an online account unless I have a bank account with PNC. The website is horrible to navigate because you can't simply send an email without a PIN which I don't have.

I received a flyer from PNC with a $300 bonus offer for opening the Virtual Wallet with Performance Select Checking account. I met all of the requirements including the direct deposit from "an outside agency" totally more than $5,000 and using the debit card more than 10 times. Needless to say, I never received the promised bonus. Even after repeated calls to PNC and reporting the fraudulent advertising to the BBB, the bonus was never paid. If you open a checking account expecting to receive a bonus -- beware!

I came to this bank to withdraw money from my account. Instead I received rude, unprofessional, and incompetent services from the branch manager. When told they didn't have a sufficient amount of funds available -- I subsequently asked for a lower amount of $2500. The branch manager stayed in his chair and literally 'rolled' in his chair over to the teller I was working with and stated, 'I'm not giving you this amount of money, get it from the ATM.'

I have been here maybe twice and with my first experience, their customer service is by far the worst I've seen in a bank. The people there were disrespectful and very rude to deal with. I do not recommend PNC Bank whatsoever.

I am a business owner stuck with PNC for 4 more years... PNC charges you for every single thing. Nothing is free. Total scam. Since they have control over the business bank account, the steal money from my account as they please with lame excuses and always hidden fees. Beware of your statement!! You will always find money missing and when you report, they act like in one ear out the other. Can't await to pay this loan and get out!!

Worst customer services. Never helpful, many mistakes with payments. You will also not get real information. The PNC staff is not working in best interest of client. The worst online banking example. I transfer money which are disappearing from your account.

I've never been so disrespected or offended in my life by anyone or any business. Not only will I never bank here, but I will also be going out of my way to dissuade anyone from ever banking with PNC after how my friend and I were treated at PNC at this location in Bay City. My friend's husband passed away in a tragic car accident a few days ago, and a GoFundMe was being prepared, and my friend has no checking account so we ran to PNC before closing, about 15 minutes before close to ask if they could accommodate us because it was urgent and frankly an emergency because she was low on funds.

I am not a PNC customer. With that being said I will never be a PNC customer. I had to use my debit card at a PNC ATM. The machine retained my card on a Friday evening. The next day the banks were closed so I went in Monday morning to get my card. Now customer service had originally told me that the bank should be able to just give me my card back. Well they did not and per their policy because I am not a PNC Bank member their policy is to shred my card. So here I am stuck out of town with no Bank of my own in this town. No way to get funds out of my account because PNC Bank is going to shred my card because I'm not their customer.

First time in years I decided to change bank, first they promise you up to $300 if it goes direct deposit on the first 90 days, and I said perfect! All my paychecks will go directly to that account. It has been 6 days and the check I deposited has not clear, all they keep saying is to to be patient as if I can pay my bills with patience... I call the 1888 number, and no one gives you a complete answer, they all say it takes time, it's the other bank, etc, etc... I called the "other bank" and everything is good on their end, called again PNC (for the 5th time) and the same bs answer. I requested a specialist, or a manager and the person who helped me got so mad that I could hear him mumbling something about me and my issue to himself. This bank hires unprofessional people, they do not help at all. Don't waste your time, energy or money here.

I disputed a transaction with the bank. PNC claimed to never receive any formal dispute paperwork and decided to deny the dispute almost 45 days prior to the expiration. No warning or phone call. Only a letter in the mail for which the reversal the next day. I called and emailed PNC. Received a call from retail escalation team and I had to refile the dispute. I submitted the formal dispute form twice since PNC claimed not to receive the first one yet again. I even fax copy of communication with the vendor to show proof of my dispute. I even faxed the copies to the retail escalation team.

I opened a checking account with this Crooked institution because I received a small check for $3000 dollars that was a PNC check. I asked if they could cash it, and they said that they would, for a 2 percent (60 dollar fee)! So, I said that I would just open an account. This was Saturday. I managed to get 500 dollars from the branch of my own money from the branch to pay an emergency expense. Today, Monday, I have a zero balance. I phoned in, and their rep. said the funds will be available Wednesday! Tuesday, 100 dollars will be available. I said, how can this be? The check is drawn on PNC!!! They said, it is their standard policy. What a disgusting institution! If I close the account, there is a $25 early withdrawal penalty, so I need to wait 6 months.

I opened the a high yield savings account online in the last week of February. I was waiting for my money to come in the following week in March. I initiated a bank to bank transferor at Bank of America on the morning at around 6am. My bank informed me the next day March 6th that the transfer was completed and gave me the transaction number. Since I have been calling PNC bank savings representatives. They keep on telling they don’t know where the money is. On Friday of last I talk to a senior representative and he said not to worry and money will soon appear my account with interest from the day it got transferred.

I have banked with PNC for years and never had a problem until two weeks ago when my bank account was hacked and a large amount of money transferred out. In dealing with the fraud department and my local bank I am appalled at the lack of professionalism and total lack of communication between the fraud department and the bank. I caught the fraud the day the withdraws were made. I called the fraud department and was only able to speak with their credit card fraud as their account fraud department is not open 24/7 (I guess fraud only hits Monday - Friday 8-10 and Saturday until 4:30). The withdrawals were still pending. The credit card fraud representative told me it was obvious blatant fraud but he could only put a hold on my account and I would have to go to the bank the next morning to file a fraud report.

PNC mailed my renewed debit card to someone else. I didn't realize this until a Saturday afternoon after banks closed and I couldn't use the ATM. When I called customer service, they told me I couldn't get cash until TUESDAY. Monday is not a holiday. I have zero cash on me and they are refusing to allow me access to MY money. How is this legal? It's THEIR fault for mailing my card to someone else. I've lived at the same address for 25 years!

PNC is terrible. They have charged me 2 overdraft fees on my account before it even overdrafted. Telling me since it looks like on their end it’s going to overdraft that they will charge me fees and they have refused to refund those fees... I will be switching banks as soon as all items post to this account! I refuse to be charged for transactions that may drop or transactions where credits maybe posted.

My home loan was bought by PNC and I was already nervous by looking at all these reviews. Within 3 months I started receiving letters saying that my Hazard Insurance was not sufficient and to contact my Insurance company. I called my company and they checked and said that I'm actually OVER insured. So I call PNC and tell them this information and that they can check with my insurance company. They tell me "Oh, you need to be insured for the entire principal." I asked why, considering the last 3 companies that had my loan told me that you only need to be insured for the building and surrounding structures (which I am). I told him the difference is the land itself. I was told it needs to be the full loan. I think my response was, "Why? Because a sinkhole will appear and suck up my entire plots of land along with the house?"

If your account overdrafts, they charge you $36 per day. It's not a one time fee, it is going to be charged every day till your account is in positive standing. So, if you put $36 on the first day and it reaches your account next day, you are again in negative standing because of the new fee charged. This is the stupidest bank I have ever banked with. Not making this mistake ever again.

I transferred money from my PNC checking account to my PNC Core account on the day it was due. PNC took the money out of my checking immediately however, they did not record this transaction for 48 hours and so I'm charged yet another $38 late fee on top of the 31 percent interest rate they charge. They also charge me "Miscellaneous" bank fees monthly that they cannot explain other than they are "miscellaneous". I will be changing banks as I can't afford to bank with PNC any longer.

I had a car accident late December 2018. I make what SHOULD have been my last payment the day of my accident so that I can be ahead of my bill. I’ve been making my payments 13 days ahead of time ever since I got the stupid car. My BRAND NEW 2018 Chevy Equinox is deemed a total loss through my insurance. Fine. I get my Gap total loss claim, insurance claim, and cancelled warranty ready to go first thing late January 2019. February comes around and they only deposit my one check from Gap for 13k+. The payments are all due by the 13th. I had everyone overnight all checks to this stupid bank almost 2 weeks before. I call them and ask if they’ve seen my insurance check for 27k and they tell me yes and that it was in “processing”. This was the week of the 13th when it was due.

Don't get credit card from PNC Bank. Their website was very often not functioning, that you can't set up an automatic payment, or even it's just disappeared after setting the payment. You end up with missing payment, then they started charge the late fee and interest. I wonder if anyone could recommend a lawyer. I ONLY want my money (late fee + interest charge) back.

are up to date. And they assist you immediately you report your cards are missing. I mean I lost my packet-book in the Mall and was so upset. So, I walked into the nearest branch to report this incident. The manager came out and was so kind and compassionate, she attended to me immediately and instructed on what I should do next. They also encourage you to apply for credits if you are eligible. I check my accounts online sometimes and found no discrepancy. I have rest of mind knowing my accounts are safe. They treat you with respect and explain what offers they have for customers. I believe they are the best bank!

Purse stolen along with my license, so I immediately canceled all 3 debit cards AND put an alert onto each checking account as a JUST IN CASE. Well, a teller allowed someone in another State to perform a withdraw of 1,300! Yes, I got the money back but it took a good 2.5 weeks!!! The Bank Manager even stated to me that this person's signature looked exactly like mine; even though I stated 3 times that they didn't even spell my last name correctly!!!

I filed for bankruptcy last year for credit cards only. I was told by a PNC Rep to make sure to fill out the affidavit and they will continue to report my car payments. Little did I know I should have gotten the persons name, date, time and blood type. Now PNC is refusing to report my payments. I got a car loan from them and they state it's the bank's policy not to report because I filed bankruptcy. Remind you, I DID NOT include the car. But yet they continue to take my payments or I can return the car to them. These are the types of professional ** you're dealing with.

I opened up a business checking account at the branch located at 2217 W Market St, Bloomington, IL 61705 with Branch Manager **. I opened up the account because I am new to the area and doing business there. I also started on another sub business under my current business which is a property preservation company. My sub was going to be business to business collection. I informed Mrs. ** that it was new to me and I knew very little about the workings of it worked but was learning how to do it. She asked me if I knew how much money would be going into the account. I told her I was not sure but I told her possibly big sums and doing wire transfers to pay the money to the company we were suppose to be working for.

Do yourself a favor and find another bank. This bank is ran by the most incompetent fools I have ever experienced! All I wanted to do is move a 1/4 mil into their horrible bank for the 2.35% interest.

I had a brief car loan with PNC. Car was traded 45 days ago and paid almost 30 days ago, PNC still has yet to send me a paid in full letter. Every phone call I get a different story and the runaround.

Last November I received a service charge with no description on my statement. After a phone conversation with no return call I visited the bank to get similar treatment. They told me the fee was due to insufficient funds in two of the three accounts. I make bi-weekly Friday direct deposits in excess of the minimum. The individual could not or would not explain why I was charged but said he would reverse it that day and call me. A week later nothing so I tried online help.

I’ve noticed after 5 years banking with PNC that when I have multiple transactions at a place when I get my paper statement in the mail it shows double even triple the transactions that I know were not even possible. When I call it’s hell to get them to admit and replace double charging me. So sick of them.

I applied for an auto loan online thru PNC, so I wouldnt have to go thru the dealership. I was approved and received a phone call right away to complete the loan. If I wanted to have the check overnighted, I could finish process over the phone. My husband wasn't available at the time, so she said you can go to a local branch and pick up the check. So I called ahead to the branch the next day and said we couldn't get there until 4:15 to 4:30. No problem with them. We show up and are taken straight back to one of the loan officers. She starts explaining the program, I interrupted her and told her we have already been approved just here to pick up the check. She said, "If you start the loan process online you have to finish it with them and they will mail you a check. I said, "No, I was told to do either." She said, "I can't do that, I did that once and got in trouble. You will have to have it mailed to you."

I bank at the Conamar Drive branch in Hagerstown MD. The people are efficient and nice, but there are tellers and no drive up window. I'm in my 70s and have no desire to park my car and go in when it's cold, snowing, or raining. Come on people get in the 21st century. I will soon find a new bank.

I called in regarding a reversal of payment that was made Jan 31 without any notice or further documentation. I spoke with the dispute manager on Friday regarding my issue and how this reversal of payment is affecting me paying off my rent this month. She stated she will provide provisional credit on rush on Monday, which is today so I can my bills while and Create a new claim. It all started after I was scammed by some company back in Nov, which I know nothing about. I receive bogus charges for nothing in return. Come to find I called in today for a update on my funds being credited come to find out my claim was reversed and denied. Due to the so called company has information. What info? I never signed nothing nor communicated with such company.

Online banking is completely different than the app. The security is so high if you forget one detail your account will be locked and you'll have to call. You just know your account number to access anything. Your account number is not shown in the app but it is in the online banking so if you get locked out you'll have to call. The interface is not user friendly especially for auto loan. You can't just click pay. You have to transfer money from one account to the next. Security questions are asked at every login so don't expect to quickly login and pay anything or see your account. If you are a customer it may be differently but my experience for auto loan only has been extremely upsetting. If I wasn't already locked into this loan I would give up. I would never ever bank with them.

Horrible service, horrible overdraft fines, hidden fees, extremely unhelpful customer service, I'm ashamed to be a part of them. I wish I could switch banks but I'm stuck. They make you pay for their own bank errors.

PNC Bank credit card is one you should avoid. They advertise reward points but unlike other credit cards for their card when you spend $100 you don't get $1 back. You get 20 cents back. Also they advertise bonus reward points but do not award these to your account. You have to call and follow up and end up wasting your time.

I've been using PNC Bank for a while now and have recently hit a rough patch in my life drastically altering the amount of money I make. With that said keeping track of my money is more important than ever and I probably didn't notice this bank's dirty accounting schemes, because I didn't have to or they like to take advantage of the poor.

I am upset that fees are doubled when a non PNC atm is used. My account is constantly overdrawn due to atm fees that are posted after the dates the transaction was actually made, as well as a separate fee deducted from PNC bank per transaction. I constantly feel as though my money is being taken instead of protected. I regret ever banking with PNC Bank.

I have been banking with PNC since 2015. Ever since I have had this bank there is always a problem with my transactions & my card. When calling to speak the representatives they would bounce me back and forward from going to the branch bank & having to call them back; yet still couldn't help me with any of my situations. I have becoming outraged with this company because when first becoming a customer I received a different message then what I am getting. For example this morning I called the 1-888-PNCBANK because I found that my account was overdrawn by 34.66.

I have dealt with this company for over 40 years - both personal and business. I applied for a personal loan to purchase a new vehicle. I was told I would receive a lesser interest rate if the payment was "automatically deducted." Since it was a business vehicle, I wanted the deduction from my business account (TD Bank). Once it was time to sign the papers, they did the old "bait and switch" and swore they told me it had to be a PNC account and I would not be receiving the same interest rate initially quoted.

I recently leased a vehicle by applying for an auto loan with PNC Bank. Despite paying the car note on time I was bombarded with calls from the PNC collections department regarding payments that were already submitted on my end, but not reflected on PNC's end. As a means to end the continuous phone calls I made additional payments in hopes that it would be recorded so that the calls would stop. Fast forward a few days later I discover that my bank was debited two times the amount over. In an attempt to reverse the payment, I contacted the local branch.

I was sent a two Check $535.00 each to Department of Homeland Security and money did not go through from my account! The only problem was my signature was not the same when I opened my business account four years ago! At the end I got a ticket for $30 and I have to start with everything. Again and again I have to pay to my lawyer! (So I lost money, time and also trust!) That's the worst bank ever. Will never go in again!!! That was a check for a government not up for someone and that was only $535 total $1070 again for a government! It's so unprofessional.

I recently noticed a $500. Withdraw from my SunTrust account that was deposited in 3 separate PNC accounts. I did not in anyway give my permission or information. Not cool PNC. I will be retaining a lawyer.

PNC seems very fraudulent in their banking practices. The pile on banking fees while your acct is in the positive, should be criminal. The policy changes from manager to manager. The excessive fees equates to "processing time" but it doesn't matter if you have money in your account. They'll find a way to pile on excessive fees and try to make you feel that you're delusional. And the automated system is a joke. It constantly gives the wrong information. The worst bank I have ever experienced.

I own a small business. Had a credit card processor salesman from PNC come to my business along with the branch manager. Told me they could save me so much money, made all kinds of promises, they told me it would cost me $36 a month for 3 years to lease the credit card machine. I am now being charged $55 -$133 a month. You are locked in a lease. No way to get out. When I confronted the salesman he said, "You signed a legal document and if you don’t pay your credit will be impacted." Stay away from this bank. They are con artist!

I had a situation where an automatic withdrawal from my checking was delayed by a holiday resulting in overdraft fees. I'm not angry about the fees themselves, it's how PNC compiled them. They claim they happen by automation... That's not totally true. When the first overdraft hit it was for a scientific amount. When the others hit they positioned them to get the maximum amount of fees they could. I saw the first payment that caused the first fee get pushed back so the smaller ones can go ahead of it. Here's the kicker, I stopped putting money in the account so these jackwagons changed my account status so they can start collecting 15 dollar fees for activity under 2000 a month AND DIDN'T TELL ME! I happened to check the balance and it was overdrawn by 15! They even turned off my mobile and email alerts so I wouldn't check the balance. Total sleazebags!

This bank does not disclose anything when you open an account... unable to transfer your money to other institutions... holds your money for weeks! Tried to charge me for closing my account for poor customer service... still waiting for my money!

I would like to start by saying if there was 0 rating option I would have given to this back. I went to one of their branch applied for personal loan. I have income of 80K plus I own my house. No mortgage whatsoever. I have a credit over 780 points and still got declined by this bank. I will be closing all my accounts with PNC and I will take my business to any other bank.

We moved to a new address over a year ago. PNC has not changed two of our accounts to the new address despite repeated and I MEAN REPEATED, many, many requests from us over of the course of the last 13 months. They always assure us the problem has been corrected. It never is. USPS has a nice forwarding sticker for our mail from PNC because they absolute refuse to change the address to the correct one. This is mind-boggling. We are going to have to go with another bank because of this. They say they care, but the facts say otherwise. They are apparently too big to be bothered by us.

I'm supposed to have only one overdraft fee and why I have a returned checked that I already been paid. My overdraft suppose to be only one, which I agree to pay. Then, suddenly my old transaction is popped up and unpaid. My old transaction is weeks ago, and how it come out return and unpaid, which is doesn't make any sense. So now I have additional fee of 36 dollars and it's accumulating over and over again. This bank is killing me with penalties. The good thing is I don't have a heart problem, otherwise I already have a heart attack and this bank will kill me with tons of penalties that my old transactions already been paid, which is not related to current. I regret that I gave them a five star before, but now I should give a Negative -0 star.

To jump right in, I deposited two separate transactions on Friday during the day, into my business account. The total deposits were $53,000, and therefore I will not have access to that money until the next Wednesday since Tuesday is a holiday. If I had deposited $49,999 I would have access to it the next day (Saturday). Leaving me with $6000 to run my business until the funds clear due to a idiotic policy that is only in place to screw hard working people out of money as I am surely going to bounce transactions because I can not afford to shut my business down for almost an entire week because PNC has a million rules, designed only to make more likely the possibility of them collecting more fees!

As I read the reviews I almost decided it wasn't worth the time to air my complaint. With a one Star rating it seems that I will be looking to move my 4 accounts and credit card to another bank. Both of my sons also have accounts. I purchased a 400.00 golf club on Amazon from Vertical Groove in February and it broke in October. I tried contacting Vertical Groove with no success and Amazon only wants to credit me 319.00. I called PNC credit card and after a long hold told my story and then was transferred after another long hold and retell the story that they only help you for up to 60 days. The lesson we are starting to learn is when we will only be able to buy things online we will be stuck when products fail. We will have no options. I will seek info on different banks and credit cards to see their policies and then make a move. Goodbye PNC. You don't need me.

My husband and I have banked with PNC for many years. For the FIRST time in my checking history - I made a mistake (yup, a human error) and forgot to xfer savings money into my checking account on time before the check was cashed. It’s the holidays. 5 days away from Christmas to be exact. I work in one of the companies where our busiest seasons is NOW. I attend school and work second shift. Well, the funds WERE there. Just not in the correct account. You think some type of understanding would be considered. ESPECIALLY that this has NEVER happened to us before. But no. It was a solid NO, several times from the management at customer service to waive the $40.00 overdraft fee. Is it the $40.00? Not necessarily, but the very principle. And then it’s “Merry Christmas” to end the call. Yeah, thanks PNC for giving an overall financially responsible customer a break after ONE mistake was made. Thanks.