PNC Bank

I called PNC Bank because I couldn't find my automatic payment information that I set up. It is the 15th of August and payment should have been taken out of bank account, funds still there. Called customer service number, was on hold for 10 minutes the first time, and got disconnected. Second time I am currently on hold for 45 minutes with no one coming to help, with a stated wait of 5 minutes. Tried calling on another line to see if someone is even in mortgage department and got put on hold again. I just need to know if my mortgage is going to be funded through my bank before late fee added, I tried just making a payment on-line and it states that I can't make one because one is set up. PLEASE ANSWER PHONE.

I went to the PNC Branch to open a Savings account versus a Checking account, since I did not plan to use the money. The branch representative kept pushing for me to open this “special” type of Checking Account, so after repeatedly saying I want a Savings Account I reluctantly opened it. A family emergency involving my mother came up and I had to spend about 99% of the money, which dropped the balance below the $2,000 threshold for monthly fees being waived. If the representative would have listened to me and opened the Savings Account like I asked, I would not have been charged $90.00 in fees, because my account balance would not have been an issue with the Savings Account I requested.

I've been a customer for a very long time. I've been using online statements, their phone app and checking account....I've been there before they were PNC, I have not left and was a loyal customer. Somehow things changed...just last few months things have changed. I can see online every time I use money and see it deducted and see how much I'm left, and I look several times a day and every day. It use not matter the pending amounts cause they would deduct from total. They still do but the pending amounts now stay pending for several days, sometimes a week and then when it settles you're now negative and when you look down your statement the amounts are not the same.

This bank is awful and has never helped me in a single thing that I need. I have a debit card with them and it is constantly put on hold (suspected fraud) and they make me call to verify, every single time. TD bank doesn't make me call!! I also recently put in a credit card application with them and the process has solidified my terrible view of them. I have to call their department to verify information (instead of online like every other bank) and instead of connecting me with the person I need to speak to originally I have to verify my info to 4 separate people before being helped. My last call with them I was on hold for a half hour, they gave no indication of how long the hold would be and I sat on the line just to tell them my name/social/address so they could push my application through. I honestly hope I get rejected from this credit application so I never have to deal with this poorly managed bank and incompetent customer service department ever again.

My experience is that PNC is the worst bank for both personal and business accounts. Here is why:

I have a home equity loan with PNC Bank. In April I made a payment on April 2 for my April payment and a payment on April 29 for my May payment. PNC bank did not apply the second payment to April but as an extra payment against the principal amount. Then they charged me late payments on my May payment. It is now August and this matter is still not resolved. Neither the corporate office or my local branch have been responsive and the Escalation Department refused to return my call. I would NEVER recommend this bank to anyone.

I was a excellent customer. Paid over my minimum personnel car loan since 2015, then worked very hard to get this loan pd off 1 1/2 yrs early. Excited and anxious to hold that title in my hand and they lost it! Of course easy to say postal service lost it. I waited over 4 weeks to call and find out the disappointing news. Now I wait for over 1 week for them to send documentation so I can out of my own pocket get a new title with the BMV. Why do banks think it is ok to send such an important documentation such as a title without registered mail! Will never do business with this branch again. Beware! Request registered mail for Car titles, it doesn't cost that much to give great customer service, esp. with the money they make off of us. Yes, so easy just to blame the postal service and go on....I have never had mail lost before, strange it happens now!

Awful bank!! They have so many hidden fees it absolutely awful!!!! Do not bank here. They will rip you off with fees. I had a fee on my account that was a mishap from me. A honest mistake and I called right away because I was aware of it and they could not help me because it was a human error. Are you kidding me?!! They were not good about being professional at all. They were actually ** acting like I was stupid and kept saying the same thing every time I asked a question. They kept repeating themselves like it was a recorded line. Bad business PNC.

I was promised that total free checking account for my business but later I found out there are many types of hidden fees from this bank. It charges you for paper statement fee and you can cancel it. It charges you $10 per month for no reason. I don't usually read the small lines of text when I open a bank account but I got bitten. It also has many other types of fees I don't even know what they are. Furthermore, it charged me $50 for closing accounts. It is the worst nightmare I ever hand with this bank.

PNC charged off my account as bad debt, after I had years of excellent account. After I deposited my Federal Income tax return check in the ATM May 1, 2019, they did not process it. Escalation supervisor said, because I had good account, she allowed $500 of the larger amount of the return check transferred to my credit card while full check was traced. Meanwhile branch supervisors gave me wrong information for weeks. One told me I had to wait until returned check processed through mail, another told me I could request an image if I walked in a branch and have my full refund check cashed. Then another told me that was wrong info and that same day, another told me they sent return image check to my previous address (not to address on Federal check where I presently lived).