PNC Bank

PNC was unable to initiate a Wire Transfer from my Account to a NZ Bank Account. They said it could only be done IN PERSON and I should come into any Branch. Not possible if you are at the receiving end of said transfer. All my information was verified and I had funds in my account to cover the Wire. If you travel, and may need money while out of USA, DO NOT USE THIS BANK.

We have a PNC business credit card. We have had problems with our payments. Takes 3 to 4 weeks for them to post our payments. We have a personal loan & SUV loan through them and our payments post in 3 to 4 days. Talked with reps and they blame the post office in Louisville KY. Either way we get charged $59 late fee. talked to OUR case Manager Tiffney and let me say she has the personality of a slug. This lady goes to lunch to throw rocks at homeless people, she has pet bat's & an Alligator. Was not understanding anything. Tried to tell me to go to bank or call to make payment. That doesn't work. The account always shows NO out standing balance. And you have to have a PNC checking account to make a payment. Well the checking account fee's are $59. What is it with their $ $59 that seems to be the magic #. What a joke PNFEES.

3 months ago I would have given PNC Bank a 5 star review. Today if I could give them a negative star review I would. For over a year I have been paying off my monthly statement by utilizing bill pay through my bank. Three months ago my checks started to take over 2 weeks to clear. As a result, I now have interest charges. I pay my outstanding bill in full each and every month.

PNC needs to fix their technology and APIs. There has been multiple times when the integration between PNC and Mint has broken down leading to the bill pay date not posting within Mint. This has happened a couple of times and I've missed a payment because of it. Even after paying down the statement immediately after getting the notification from Mint that I have a late fee, PNC won't waive the fee. Customer service over the phone wasn't particularly helpful in waiving the fee.

For those who care... PNC only allows distribution and the other institute to transfer funds but does not offer a form to submit to PNC to transfer funds to another institution. In addition, the transfer if initiated from other institute will incur fee of $25. I've filled IRA transfer forms at many financial institutions including TD Ameritrade and Merrill Lynch and I'm sure all financial institutions have provision to submit a transfer form but either PNC is terrible about it or are intentionally making it difficult for customers to transfer to another institute. You are warned to keep off this bank for IRAs esp. if you want to transfer out in future.

I can't for the life of me understand why they don't staff the drive-thru properly. 4 lanes. One person working AND answering the phone. You can't go into the bank anymore. I hate going there. The lines are long. They are slow and it is very annoying. Wish I could rate them on their own website so they can see the issues. I personally do not bank there, but I have to do my company's business deposits there. I also HAVE TO use their credit card system. Terrible user interface. Takes forever for things to post and I have to check ANOTHER system to see the pending items. What a waste of time.

I have been banking with PNC for about 7 years now and really never had any problems until a few months ago. Within ONE month PNC has charged me $36.00 14 TIMES!!!! I understand if you overdraft there's a fee but 14 times!!!! at 36 dollars EVERY TIME!!!! I am set up on auto-pay for pretty much all my bills and do NOT work a second job anymore due to COVID. I called to ask for at least some of my money back and was told NO! If anyone from PNC bank can do anything for me please reach out @ **

I have tried to get anyone at PNC branch on Church Street in Huntsville, Al. to call me back. I called them about a problem with an account that they wanted to close. I went into the office. I talked to one of the managers. I asked her if she could possibly check on something I needed them to do for me. She said she would definitely do that and she would give me a call. She said it might take a while. I said OK. I gave her my phone number. I waited for the phone call for almost a month. I went back into the office, the person I talked to was not there. No one there knew anything about my issue. There were no notes on my account. Then finally the latest stimulus check was deposited into the account.

I thought I would be getting my stimulus payment on the 1/1/21 like most people did, so I decided to pay a couple of things that would post to my account on the 2nd. I am terrible at spending money from my checking account, so I figured it would be best to have the payments come out the day after the stimulus was deposited into my account. I then found out that I was caught up in the fiasco that was a miscommunication between the IRS and certain tax preparation services when I unfortunately didn’t receive the stimulus on time. That caused my bank account to go into the negative and I was charged a total of $180 in overdraft fees. After I found out that I would finally be getting it on the 8th, I was very happy to see that for customers who were in my situation with a negative account, PNC would be issuing a temporary credit to assure them that they would have access to the entire $600.00.

I have nothing but issues with this bank. I am a PNC customer, my employer is a PNC customer and they still put a hold on a computer generated payroll check! I have never seen such absurdity. They charge their own customers a 1% fee to make funds available for immediate withdrawal on a counter or ATM deposit. And the latest and best one yet.... a hold for my IRS stimulus direct deposit. The deposit was available until approximately 3:30am on 1/1/21. I tried to pay a bill later that morning and the payment was declined. Knowing, or thinking I had sufficient funds in my account, I went to the app only to discover my direct deposit from the IRS was now dated for 1/4/21 and no longer available. I checked it again later in the day, evening now, and the deposit is now dated 12/31/20 but I still do not have access to my money. I regret ever making the move from Chase to PNC but since I moved to Indiana I assumed PNC would logistically make more sense. That was a bad decision on my part.