PNC Bank

Branch bank transactions take an inordinate amount of time to complete. Part of it involves face-to face and but may include some virtual. (PNC has somehow managed to combine the worst of both worlds). Assigned interest rate to be paid on the account appeared to be less than accurate (underpaid) and even the agent could not reconcile the discrepancy. Any kind of back-office approvals or resolutions are very delayed…though the branch employees were professional and very pleasant. Closed all my accounts, limped away, and learned my lesson.

If you don’t have a PNC account they charge 2% to cash a PNC bank check! So they tell you open an account and it will be available immediately! So I open an account. Now I’m being told I have to wait 2 business days to process their own check! Then you call to get help and are told “I do not know, maybe Tuesday maybe Wednesday”. Overall the worst bank I have ever dealt with.

This has been the worst experience in my 30 years of banking with several different banks. By far the worst. You can't even deposit cash at certain locations, limited to the amount you can take out at others, some branches print debit cards, some don't. My account was hacked and someone took $500 and PNC NEVER stood behind any of it and closed the dispute. NEVER BANK HERE.

PNC Mortgage bought out my loan from another company. I called and set up auto pay with PNC. I was drafted the double of payment monthly for two months in a row. I called to ask for refund or wire me back the extra money that was over withdraw. I spoke to couple people and was told that they could wire me back the money from previous month, but I will need a letter of guarantee for the second mortgage since it was only 6 days after the withdraw. I worked with Carmen and she said she could the February since it has been more than a month. She came back and wanted too a letter for both months. I talked to her supervisor and he said that is their policy. It doesn't matter how long, I will need letter of guarantee. I knew he was lying to me. I was desperate and let them know that I need to pay other bills as well. Total over withdraw was more than $3000.00. The manager wouldn't budge and told me to go to my bank to get the letter.

PNC decided a check I had written was fraudulent? They returned the check after I told them I had written it. With sufficient funds to cover this and excess they proceeded to lock my account. Now I have no use of an ATM machine. I was told there was nothing they could do about it? Needless to say, I closed the account and am writing this review in hopes nobody else make the mistake by entertaining the thought of using these CLOWNS!

Someone did not return my debit card to me. I did not notice it until I got home. I went back and they could not find my debit card and turn PNC bank charged me $7.50 for a new one. I am tired of all the fees. 90% of the time when you get online at night they say, "We're sorry we're down for better improvement." How many times are you going to give the excuse for better improvement? When people need to get on their account they need to get on their account. You have the worst website and console going down.

I bank with them for over 10 years, every time I try to apply for credit or auto loans refinance always a denying, just don’t do it if you **, they not friendly like at all; or family like banks treat ** Americans unfairly.

We have been trying for days to access our account, trying to change passwords, and doing banking. There has been no response from PNC. Their online access is terrible even though they state it is convenient.

We weren’t fans of the long waiting times, as they do not have tellers, but we knew that coming in. Today we called to make a appointment to cash some Saving Bonds, we were told only if you are a customer, so yes no problem we are, well for how long? Three months, since you opened in our area. Well they won’t cash our Bonds unless we have been there a full year. So we will be closing our account there and going back to Chase Bank. We have to pay for our checking account there, but they are more then happy to help there customers, they are friendly and helpful. PNC isn’t trying very hard.

I have a mortgage with PNC & since they had one of the higher interest rates on their savings accounts, I figured I'd go with them. Opening the account was difficult. Funding the account, even more so. Obstacles at every point. Almost as if they were just trying to prevent me from earning their interest. They succeeded. My initial attempt at funding didn't work because the name on the account I was funding from wasn't exactly the same as the account I opened with PNC. After a couple trips to my other bank to open a new account & a couple trips to the PNC branch, I was finally able to set up my account & try to get my funding account verified with small deposits. This delayed the process a week because their 2 deposits totaled $1.00, then they pulled them out so each time I checked my balance to see if I had deposits, my balance hadn't changed. Finally, I realized what happened & verified my account.

Identity theft, data breach, car loans, house loans. Also me going back and forth and them closing on me before they should. My new acount is just me but there is account Chester ** and Matthew ** and Elizabeth ** they say was not mine and it was I'm the only Matthew **.

I’ve been banking with PNC for over fifteen years. They’ve provided excellent service. This past week I had a scary issue happen with my personal banking account that was my own fault causing me to be overdrawn by more than 13,000.00. I contacted the bank and they fixed the issue within forty eight hours without penalty to me. The entire time I was panicking. They were kind and patient and handled the issue with professionalism and care. I’m beyond grateful. I wouldn’t bank anywhere else.

This company is a joke! I seen on app that I was late on payment so I called immediately and she told me it’s a problem on their side and will be fixed. Well it was not fixed and I lost 140 points on credit. I talked to the higher ups and exact words was “Don’t see how that’s our problem!“ Excuse me. Not your problem. Your employee screwed up and gave me wrong information and kicked me out of auto! If anyone has account with these fools pull out ASAP. Avoid these scammers at all costs.

After PNC merged with, and took over BBVA Compass, I had my share of bad experiences, though some of the others I read about were so much worse than mine. I miss Compass, for sure. However, I finally had a good experience worth mentioning. Somehow, a hacker figured out how to get to my Virtual Wallet. They tried to withdraw large sums. PNC blocked the transaction and called me to inform me about the suspicious activity. The hacker also tried to set up outgoing bill pay transfers in large amounts. To do that, they would have had to get my username and password somehow. PNC closed my account.

I have thought that PNC would be a good bank. I was deeply disappointed. They ask me where I got my money, they always wanted me to get out the car and show myself in the lobby to know it's me. Like they didn't believe I could have the money that I did. They hinted towards investigating me several times, which I found offensive but didn't mind at the time since it was during the holidays. But then without telling me why, they closed my account. When I tried to ask why, they said they couldn't tell me but a letter they mailed would. Only letter I got was one asking if I wanted to open a credit card with them. WTF?

Do not bank with PNC Bank. They do not care about its customers. I cannot stress this enough. If I would have taken the time to research this bank prior to committing to it through a guardianship account, I would have saved myself a lot of tears and poor customer service. I have a court ordered account through PNC Bank to assist my father, an Air Force Veteran with dementia with his assets. Every month I must go into the bank to make a monthly transfer and every time there is an associate who does not know how to complete the transfer or does not know how to assist me. I try to patiently explain how the account works and every time it takes an hour for calls to be made and associates to be trained on how to assist me. Yesterday I was flat out told to come back tomorrow to try again. Please keep in mind this is simply transferring funds from one account to another.

Wish I had read these before leaving South State Bank who has the best customer service I have ever experienced. Was wooed by a client who promised private equity lending. He never was able to return a call in reference to this again. He was the VP of commercial lending for the city. Each and every thing that I need requires a different department to which I cannot be transferred. Many are only available during the business day. The services provided are minimal. I have huge balances and am charged account maintenance. I have to purchase my checks outside the bank. There really is little or no support available. Communication between "the home office" and local is poor. I had to drive an extra hour recently to get new debit cards. Now I'm told that if I want to dispute the bad transactions, I have to get new cards again??? Never mind! Should have never transitioned to this bank in the first place. If it sounds too good to be true, then it is!

My daughter (minor) has a virtual wallet account. Recently $2,023 dollars of all her lifetime savings were pending in a fraudulent PayPal transaction, we called PNC to stop the transaction which they did and closed her card, moved the money to her mother's account. Few days later another fraudulent transaction from the same person on her closed account. PNC decided to take the rest of her money plus gave her (a minor) a line of credit of $1600 to cover the PayPal fraudulent amount. We not only alert PNC and asked to block the account, they decided to borrow my daughter money to pay the scammer. Now my daughter is $1600 on red, she is not even 18 yet. Ps: PayPal shouldn't allow that either since you have to be 18 to have an account.

I have tried to pay down principal on my HELOC three different times where the payments were COMPLETELY MISAPPLIED. Even after meeting with a manager, calling in to their terrible customer service, and reaching out on Twitter. Finally a very nice man from their "executive offices" called me after I threatened to report them to the Consumer Financial Protection Bureau. MISTAKES ARE STILL ON MY ACCOUNT. They get one more meeting with me before the complaint is filed: **. So far, I believe this is a terrible bank which is trying to rip you off, much like the abysmal Wells Fargo, which continues to pay million dollar fines. I inherited them when BBVA sold out to them, I did NOT choose this bank.

I have had a CC with PNC for 28 years. Fraudulent charges were made on the card and subsequently, the card had to be cancelled by PNC. Promised a new card within 7 to 10 days. Never received. Called PNC and they told me they are having difficulties getting chips and plastic and now it may be up to 4-6 weeks. **???? Spoke to numerous departments and was blown off. Credit card supervisor said it was "above her paygrade" to deal with this. Asked for others within PNC and was refused. Subsequently, order a cc from Capitol One and received within 5 days. PNC is a terrible bank...stay away from them.

PNC purchased BBVA in 2021. When October 12, 2021, rolled around for the so-called merge of accounts, I could not access my account(s) and I was missing monies from one of my accounts. I went to several local PNC banks to have the issue resolved but to no avail (they are all used, car salespeople). Emailing, calling, and speaking to various individuals - Nothing came of the conversations these Customer Service Representatives act like they are going to help you and they are condescending, liars, and patronizing the customer here again to no avail. It's very disturbing and alarming that PNC purchased another financial entity but they don't have all the records.

So, this is the second time that I have been charged overdraft fees without the account actually being overdrawn. They will tell you that it was overdrawn on their end, but looking at your statement, you can clearly see that there was never a time that the account was in the negative. They seem not to understand that it's important to be able to know what your balance is so that you are where of when you may need to make a deposit to cover something unexpected. The first time, they were willing to refund the fees, but not the second time around. As it was explained to me, transactions that caused my account to be overdrawn WERE and still ARE pending, but the deposits I made that is also pending but also made available right away, but didn't somehow cover the transaction; therefore, the overdraft fees are justified. I have never had a bank charge fees for transactions that aren't even posted yet. Perhaps I am the only who thinks that this is wrong.

My wife and I try to open a high-yield savings account with PNC online. Got an email today stating that they are refusing to process my request. Basically denying me. Do not understand. I’m trying to put my money into their account. I’m not borrowing anything. Very frustrating. Has not got any answer from nobody. Definitely will not put my money into the bank. Look somewhere else.

The bank advertises a high-yield savings account. I provided them information on their simple application and was turned down; so cannot open the account! ! Is high yield only for the rich! Stated reason: Security problem. What is that!!

PNC is not at all what I expected. We are not permitted to move more than $2,000.00 per day, or $5,000.00 per month, either in, or out of the high yield savings account using the online external transfer option. So, the only way to move larger amounts (in or out) is to send/receive wire transfers which will cost wire fees at both ends ($50.00 to $65.00 total). This means it would cost me more to move my money than the interest I earn on this savings account. There is no limit to check deposits into the account, but they will take your money out of your external account the day you deposit the check, however they will place the deposit(s) on hold for 5-7 days while PNC earns the interest during the interim period. This has become a standard banking practice with most banks and I suspect they earn hundreds of thousands of dollars every day in interest on our money while they hold it.

Several weeks ago who used to be my SO struggling with addiction managed to steal my debit card at 430 AM and stole $200. This has been own account always!!! He also somehow managed to find a check and forged it for cash to buy drugs...I was given a provisional 200 credit, today PNC reversed the credit...I did as directed and filed a police report also...so yet again this addict gets another pass through the system, I'm violated for the 2nd time. Thank you PNC for the lack of support for those of us in domestic violence situations... it's no wonder the violence and violations continue to grow in this country!

Is anyone having having problems with them double dipping?? When you purchase an item and it's already been deducted..then a week or 2 weeks later you're being charged for the item again..double dipping is what I call it.

Nov 7 I was notified of a fraudulent charge on my Debit account. Good job fraud department. On Nov 8 I went to one branch to have a replacement card printed, per the instructions of the fraud department. That branch does not have a card printer. On Nov 9 I went to a different branch and while they do have a printer, it rarely if ever works. The printers are out of contract and no longer being serviced. They will order a card for me however. Three days wasted by now. Nov 23, I still do not have a card. I call and request a new card be sent. They will do so with a 3 day delivery for a cost of $25. That was not acceptable and they did end up waiving that cost.

My bank was bought out by PNC, and the experience was horrible. Although I do my banking almost exclusively through mobile (more on that soon), there were no branches near me, and initially no free-to-use ATMs nearby. The mobile app experience is horrible. It's slow, buggy, and is frequently down for days at a time. The phone support experience is even worse. I had multiple issues including deposits disappearing from my account, direct deposits not appearing at all, and incorrect account information being displayed. Each time I called in was worse than the last. I was routed through 4 departments on one call, spending over an hour on hold. The last - and final - call the bored-sounding representative told me "We can't help you". What's the purpose of having a support team, if you refuse to help your customers. I'm switching banks, and hope I can save one person from the headache I've had since PNC forced themselves upon me.

I originally never really signed up for PNC Bank, my old account with another bank was bought by PNC Bank. No big deal thought, well so much for that thinking. I initially opened a checking account at the same time the credit card was switched and transferred funds from my main account due to their promotion. After a few payments to my credit card from their checking account I decided to close their checking. The next credit card payment is where everything went negative. I tried to make a payment using my main checking account, which was already setup since I transferred funds to their checking account in the beginning.