PNC Bank Reviews

I’ve been using PNC Bank for many years, and my in-bank experience has almost always been positive. Their online banking site (both the old one and the new one recently activated) often drive me to find another bank. On the old site, whenever they do an upgrade, something goes wrong and it takes me sometimes hours to figure out why I’m having the problem. I don’t think they ever Beta test their site from outside the system. Customer Service is completely useless, and no one ever responds to “secure email” unless it’s with an auto-generated bit of nonsense.

PNC Bank in Passaic, New Jersey is stealing ATM cards. I had my ATM card taken by the ATM and had to wait to get a worker with an attitude to bring me my card back about an hour later. I have had money disappear in this same bank branch. I had to file a grievance to get it back. Today, 1/3/2026, I went to get my boyfriend's rent money. My boyfriend is frequently in the hospital, like today. I put the boyfriend's Direct Express ATM card through PNC's ATM and swiped my boyfriend's Direct Express card. The PNC ATM snatched up the Direct Express card and would not return it.

As a long-standing PNC customer, to my fellow ** Tri-State residents, I would strongly advise that you refrain from conducting business at the racist branch located at 1346 4th Street, Northeast D.C. I've never had an issue with PNC Bank; however, I take exception with any financial institution that allows. Its bank manager to implement rules that indiscriminately discriminate against ** people. And, for a manager to be fully comfortable/confident in stating that PNC, as a corporation, supports her bad decision making is very telling. And, to the CEO of PNC Bank, please remind the Bank Manager at aforementioned location that "not all ** people are criminals, thieves, liars, uneducated and/or up to no good!"

I had a 13.00 check from Huntington Bank that I took to my PNC bank and they would not cash it for me, instead they only wanted me to deposit into my account. How terrible of a bank to tell you what you can do with your OWN money!!!! Never and I mean NEVER sign up for this Bank.

Probably the worst bank to deal with is PNC Bank. The staff does not know how and why the interest is being charged. I have 2 loans with them and I want to pay off the higher interest loan. The customer service agent is forcing me to pay off the loan with the lower principal. I have been on the phone for 50 minutes and the problem is still not resolved.

They placed a hold on my account without telling me why and now I am trying to get a wire of $10,000 sent back to the person who sent it to me. That person through their bank requested a recall on the wire on 11/18/2025 and it still has not been sent back to her bank.

I recently went to my PNC Bank to complete a transaction. I was appalled at the way the staff dressed and wore body piercings. A bank is a professional institution and thus it should reflect that in actions service and dress code. On top of that they were playing rap music in the background. I felt like I was in a bar or restaurant. I would appreciate some direct action to this complaint.

Just saw your promo ad off of Varney Fox show--it had a young ** female emp. & a big ** guy employee telling us to use PNC ---as usual no ** guy spokesman--typical crap from an American big business these days!!! No Thanks!!

Take your business elsewhere, especially if you need business banking services. PNC completely messed up our payment platform, which resulted in standard payments getting rejected. They took no responsibility for the fees, losses, and lost time we spent fixing the situation. They even refused to refund the $300 in late fees we were charged as a result of their mistakes. Found a much more supportive banking partner in Chase.

We are moving out of our town and our current bank has no offices at our destination home. Thus, we found that PNC had a branch here in our hometown as well as one in our destination town. Accordingly, on October 31, 2025, we opened a checking account at PNC with a large deposit. That was a huge mistake. The next day and each day afterwards through November 5, we received emails telling us that we had a zero balance. Finally, a very hateful letter from PNC arrived November 6, 2025. Since our account was at a zero balance (per PNC) We were almost positive that someone from PNC had hacked our account and took our money because nobody else knew we had an account there--this was on the sixth day after opening the account.

Worst bank ever. Still can’t make my credit card payment online so I have to go in to make a payment. (They’re “revamping the system” for three months now!) Made payment in cash. Still not showing up on my account -it’s been three days!

This bank tried to scam us for $3000.00. They told us in order to cash a check from them, their check 3000.00 bucks and when we said something they said, "O we made a mistake. It will cost you 300.00," to cash their check, unless we were their customers, I will never bank at this rate trap. They're all liars and try to hurt the little guys. No wonder they're the worst bank in the world.

⭐☆☆☆☆ (1 Star)
Extremely Disappointed. Avoid PNC Bank (Run). This bank starts out pleasant but quickly shows its true colors. They overpromise and underdeliver. I made a wire transfer after confirming all details with a representative beforehand and yet, they froze my entire account without warning or explanation. My account remained frozen for an entire month, and I received no meaningful communication from the branch or any higher department. Every call for help went nowhere.

I have 18 month history that the PNC IRA Department is conspiring and covering up details on my accounts. The IRA department was caught in multiple lies and as a way to throw me off the case they are denying notification of death of my parents despite PNC bank manager having all the signed forms for IRA transfer on file. Each time I attempt to get the IRAs transferred individuals do all things possible to restart the process denying receipt of request to transfer. This has gone on since April 2024 and needs an immediate investigation.

Went to PNC Bank in South Philly to cash a check from a company who banks thru PNC and when I asked about cashing the check the teller told me it would be a hundred dollars to cash my check at p.N c bank since I was not a customer. I cannot believe that p n c bank is trying to charge a hundred dollars to cash a check that is from their bank, it is criminal to allow them to charge outrageous fees for you to get your money on a check drawn through their bank!!!! Thieves... They don't care about people and this is why they lost a lot of customers and will never get my business ever or anyone I know!!!!

We opened a PNC Business Checking account right down the street from our newly acquired second location only to find out that branch does not conduct typical banking transactions at that facility, it only handles sales. Strike one. Over the course of the last two years we have been nickel and dimed with fees for things I still have not been able to figure out what they were for. Strike two! We recently paid off an auto loan earlier than the the original term and were charged a substantial ($4,000) prepayment penalty which the bank will not waive. Strike three!! Our rep is amazing and very responsive, however can only work within the guidelines of the company. If it wasn't for that relationship we would have moved on a year ago. I would highly suggest you do your homework prior to opening any accounts (especially a business account) with this bank.

5 yr customer with a bad outcome. Reported fraud from my Zelle. PNC sent me a letter stating that the determination was based on Customers Historical. So I have screenshots of the abuse to my account in real time. They won't even acknowledge it or let me send them. I've opened a dispute with them twice and I'm getting the same excuses. This isn't the first time I've had fraud on this account and normally it's disputed quickly. Are they willing to help? Absolutely not! I'm done and looking for a new bank because of the lack care as a customer. So I guess it's safe to say the customer isn't always right in the eyes of pnc.

I would never bank with PNC. The only good feature is no surcharge for using the ATM at Wawa. Terrible online experience. Bad customer service. I would not recommend this to any friends or family. Be warned.

One of the worse banks in the state of Indiana. Have tried to get a simple loan many times with a 650 plus credit score, every time denied without reason. What is the purpose of having a bank if they will never help you. Goodbye and good riddance!!

This garbage dump corporate pig farm. The redesign was only to take away options and complicate customers' ways to get info they can charge for or not deal with at all. Will be closing my accounts here. POS corporate scum.

I have my wallet account for going on since I was 15, banked with them my whole life. I am 24 now and they randomly put a hold on my account after my grandma sent me money on Zelle. I was told they would close my account, they was just reviewing my account, and today they randomly closed it after over 10 years of banking. Absolutely horrible.

I originally took out a PNC student loan in January 2011 for $25,000. I graduated in May 2012, and after my grace period ended in November 2012, I began consistent repayment. Over nearly 13 years, I’ve paid $32,288.20 toward principal and $23,481.85 in interest — totaling over $55,000 — yet I still owe $7,119.82. Despite my long history of on-time payments and loyalty, my variable interest rate is now 12.18%, which is unreasonably high for a customer with this kind of repayment record. I recently reached out to PNC to request a rate modification or refinance option, hoping they would value my years of good standing. Unfortunately, they declined to offer any assistance.

I am going to copy and paste another review because the exact same thing happened to us: "Don’t bank with PNC. They’ll close your account without providing an explanation. I just got off the phone with one of their workers and they closed my account randomly so I had to go through different call centers hoping to get an explanation and they didn’t give me anything." They will NOT explain it and will treat you like fraud and that you owe money, even though you neither are true. The sad thing is that we switched our joint account to this bank from another bank because of crappy service. The people just can't win.

Don’t bank with PNC. They’ll close your account without providing an explanation. I just got off the phone with one of their workers and they closed my account randomly so I had to go through different call centers hoping to get an explanation and they didn’t give me anything.

Worst bank ever. If you think to open a new account think twice before you bring your money to PNC Bank. Don't do it. Just go somewhere else and open a new account there. This bank is the worst bank in my life.

PNC online Services are helpful but the branches leave a lot to be desired. They have poor customer service and a lack of customer care. They need training and oversight in the branches that result in better management of customer service. What would have been a simple phone call at another bank has been over a four day venture with this bank due to the lack of care from the branch not listening to corporate and being passive aggressive with the customer. So unprofessional as a large bank!

I have been a PNC customer of PNC Bank for 5 years and I have never, ever received a card larger than the security of 300 dollars. I have no debts, I always have 10-20 000 dollars in my account which they use for 5 years! My credit score is always around 730.

If there was a 0 star option, I would select that. An absolute terrible customer support process and actual resolution case. The banking industry is typically terrible, but PNC stands out on being somehow worse and slower than every other one I have used before. The longest phone calls I've had with a customer service process (about a dozen transfers to "other departments") with little to no resolution.

Horrible customer service. Stay on hold for half hour only to speak with someone who cannot speak English.. The bank will fine you for late fees and add interest fees no matter when you mail it. The check seems to amazingly get cashed day after the due date, lol. They have no more access now to steal my money and send overseas. America is where I bank now...

I applied for a home equity loan with them and I was not disappointed that I didn't get the loan. Was more disappointed that no one ever contacted me to let me I didn't. When I called staff was not friendly or polite. They just wasted my time. After waiting over 45 days to hear back from them I finally contacted them and that is when I found out the decision they were never going to tell me. Just ran my credit and wasted my time and effort. That's bad business.