PNC Bank Reviews

As CEO of Universal Key Solutions LLC, I am documenting a willful violation of federal law by PNC Bank. After reporting my account as 100% on-time on March 26, 2026, PNC manually manufactured four 60-day delinquencies following a lawful dispute. On April 20, 2026, PNC AVP Twwinkle Shah (ID: **) admitted on a recorded line that the bank cannot explain these errors and has "no record" to justify the derogatory marks. Despite this executive admission, PNC refuses to correct the data. I have finalized a Statement of Claim in the District Court for Baltimore County for violations of FCRA § 623(b). I demand an immediate Letter of Deletion to mitigate the commercial harm caused to my licensed DME business.

I am elderly. I traveled from Germantown to Cityline Ave to get some forms notarized there. I called the day before to find out if I could get it done there. The lady had an Accent and of ** decent on the phone. She said I could get my papers notarized at that branch in Balacynwood so I went. The person I saw today was a female who I was told the only one authorized to do it and she told me it could not be done. She also said it was someone else who gave me bad information. They are slow at that branch. It was a lady sitting next to me who was complaining about them not conducting business privately too.

Was a 40-year customer of PNC Bank. I sold 2 vintage motorcycles and cashed the check for them. The buyer changed their minds and wanted their money back. I called PNC to see if it was safe to refund them and was my money in my account safe they said yes. Over a month went by and that check was found to be stolen. They froze my account and took out that money. I called them to complain and gave them date and time of my call to verify, and they couldn’t find it on their end. Bs. They gave me the wrong information and wouldn’t admit it. So I cleared out all my accounts and all my investments and went with Wells Fargo. I’m very happy with them, and my investments are even doing better. Stay away from this bank, trust me.

A positive customer service experience. Ryan at the Calabash, NC branch went above and beyond my expectations as I navigated through new accounts, setting up a non-profit account, and cc processor. Thanks PNC!

Funny, I am not recognized as a PNC Customer even though I am paying off two loans. I have complained to multiple agencies with no assistance. PNC Bank is a horrible, horrible bank with nonexistent customer service!

Are there any class action suits against PNC? I'm interested because 4 years ago, someone stole my PNC Bank checkbook, went TO THE BANK (cameras) and cashed a series of checks totalling around $2,000. This person also used their real name when signing the checks. I was the only person whose name was on the account and checks. I was told by a representative after numerous phone calls and visits to the branch office that it is not "their problem."

Called PNC due to discrepancy in app balance and my checking personal record that I keep a running total to the penny. 1st person spoke poor English and kept messing up hundred and thousands of dollar amount. Ask for supervisor sent to credit card. She was nice and sent me to checking because checking is not her area. Again messing up money amounts. Had to repeat myself several times. Had hard time getting to her supervisor. Finally able to speak to a supervisor. He's putting in dispute.

I have a business account with another bank. I got a check from that bank and mobile deposited the said check of $2500.00. They put a hold on The check claiming it was fraudulent, which they never called me to tell me. They email my husband 3 days after i deposit it. I personally took the check to the branch in Nags Head. The Associate, Tara, told me she had to verify the check with the other bank and would call me back the next day. And took my number. The next day, no call. I called them and Tara told me she was waiting for me to call her with my information, from my other bank. They want to know how much was in that account and if how much would be after the check. I call the other bank and they told me they needed PNC to call and verify the check. I called Tara and told her she needed to call, gave her the number and which option to choose. Did not hear back from her.

I am extremely frustrated and disappointed with the handling of my business account at PNC. A total of approximately $17,000 has been frozen, including $6,000 that was withdrawn from my account without my authorization, without any explanation or justification from the bank. Despite multiple attempts to resolve this, I have received zero response.

I sought assistance with access to my account online. In a word..."HORRIBLE ". It started with being on hold 25 minutes before speaking with a live agent. Beside giving my dob, ssn and pin#, I had to jump through half a dozen hoops before getting to the issue. In short, I was transferred 3 times and still haven't resolved the issue after 40 minutes on the phone. Now I have to wait 3 business days before I HAVE to call back and request that the password that I need to proceed can be mailed to me. The whole process was ridiculous and designed to put the customer through hell to get the needed support. This is not the first time I've been through this with PNC. No wonder why I dreaded making the call.

I am extremely disappointed with PNC Bank and how they handled our business account. They closed our line of credit without any acknowledgment or communication. This was a line of credit that had been open for over 10 years, and during that entire time we never made a late payment and rarely even carried a balance for more than three months. Despite maintaining an excellent history and being in good standing, the account was simply closed without notice. There was no respect for the long-term relationship or the reliability we demonstrated as customers.

The customer service is the worst ever!!! When you call them you get some foreign rep who is clueless and I have been with them for years but since 21 they suck!!! I will be going elsewhere and closing all 4 of my accounts.

I have an auto loan with PNC. I made an online account to pay my bills every month. Every month when I try to log in it tells me I entered my info wrong. This info is saved in my passkeys on my phone and written down. It doesn’t matter if I use the passkey or enter it manually, it tells me I have entered it wrong. I then have to make a new one. The next month it is the exact same thing. I was going to do auto pay, but at this point I don’t even trust that.

My wife and I decided to close our accounts at UMB, formally AZ Bank and Trust, because of the poor customer service. Way different than what we experienced with AZ B&T. We opened new accounts with PNC, even though we noticed the number of negative reviews it was getting. I should have paid attention to the reviews as I experienced a very poor customer interaction that made me go back and read some of the reviews to see if this was an isolated incident, or common practice. Looks like common practice. So now I need to look for another bank to cover the minimal needs we have for a bank.

They will give money you don’t have in your account to a scammer yea really they did! Then held me accountable for the mistake so I paid it then they froze my account and told me I couldn’t have one. Never I mean never bank here. They are the worst bank you could ever have period. Look at the size of their buildings. That’s how they pay for them. Scammers! Go to a credit union.

Beware!!! Current situation. We had 3 accounts with PNC. Attempted to make a deposit... Told we couldn't due to accounts "on hold"???? Contacted branch manager... He responded that he found out our accounts had been closed by corporate..??? Why?? He doesn't know. Why weren't we contacted? Appears we were sent a letter. We never received a letter.. When was it sent? On the 20th. When were our accounts closed? On the 20th. Where is our money (over $8000)... "We think it was mailed to you..." We are SOOOO screwed. We never received a letter yet, accounts closed, and money is somewhere but no one really knows.

I was a long time PNC customer. I did most my banking with this bank after I moved all my assets from WF bank because I believe PNC *was* good. My recent experience showed otherwise. PNC is just WF, when you are not looking they slip a fast one over you and charge you fee. Let me explain, I had always have a virtual wallet account. Last week I notice that there is monthly service charge showing up on my account. Not big deal. It is only $25. Bank charges fee all the time. It is a business after all. In fact I am paying thousands in my investment account. So, I just want to check what kind fee is it and why I have seen it before.

$5000. I put $5100 in it. The minimum amount to avoid a service fee is $5000. I already got an email saying I'm about to be charged a service fee for not maintaining the minimum balance. So I'm trying to call and get an actual person, and after wading through 5 minutes of a stupid robo answering machine, I was finally placed on hold and told it's at least a 20 minute wait. I don't think this is going to be worth the cash payment. I'm closing this account and avoiding PNC like the plague.

They took a extra 500 out of my saving account and the vendor voided it right of the bat. I also have a copy of it being voided. Flat out lied to. 3 different phone calls and even w the voided slip they're still screwing me... so now the remainder will go towards legal representation and the phone calls where they lied they better have because I have the call logs.

After having my account for a few years, I had trusted they were taking care of my money and, to my detriment, did not keep as close tabs on my money as I should have. As a consequence, Planet Fitness somehow got into my checking account (I never gave it to them) and started charging $14 a month even though my membership is free through UHC. Additionally, TMobile, instead of charcging one charge, made three charges that I did not authorize (my account was never overdue).

I've been a customer of PNC Bank for over 30 years. Over the last five I've never seen such a downfall of customer service. It seems like every time I need something done it's nothing but a challenge. The online and phone service banking is a joke. I was put on hold three different times for the exact same thing and hung up on twice before talking to somebody. It's time to find a better Bank that actually is concerned about it's customer rather than taking Services away that they've had forever and letting their customer service get as poor as it has gotten. I have given the numerous chances and they have failed me every time.

I was recently scammed out of a fairly substantial amount of money. On the day it occurred, PNC actually called me, due to my banking activity. I'd told them I'd learned I'd been scammed and they proceeded to block my account. The rep also advised me to replace my card. I'd also reported the incident to the FBI as it was a cyber crime. However, what upset me more than feeling like a fool, was the time it took for PNC to review the matter and decided they weren't going to credit my account with the funds lost. I appealed twice. But their decisions were the same. Upon calling to find out why, none of the interactions with PNC on that day were notable or significant enough to credit my account. Having been with the bank for a number of years, needless to say, I was incredibly disappointed and upset by their treatment. I will be looking for another bank to do business.

The drive-through in my location has always been open until 6 pm. This allows people who work to visit the bank after work without going in LATE after they open at 9 am or use their lunch break to visit. Today, I hurry to get there by 6 pm and I see all drive-through lanes are closed, so I go to the door. It's 5:10 pm, and the doors are locked. There is at least 5 women milling around in the place. Nobody comes to the door, so we talk (yell) through the glass when I discover the drive-through no longer stays open until 6 pm. Just go out of business. Close. Don't annoy your customers during your death spiral.

I have been a PNC customer for almost 20 years. I have never disputed a transaction. Recently, I noticed 20 fraudulent transactions over multiple days. I immediately contacted PNC. I had an excessively long wait time to finally be connected with a live agent. I reported the transactions. I NEVER heard back from PNC. I am a nurse. I work 12 hour shifts and often in a row. I had alerts set up on my account and trusted PNC to protect my money. They did not. I reached out again nine days later and after multiple excessive wait times and a dropped call with no callback, I reached an agent to be told that monitoring my account is my responsibility. After weak apologies and no resolution, I am out over $500 until a 90 day period in which PNC will "look into it". There is no guarantee that I will get my money back. Do NOT trust your money to PNC.

0 Stars. Been with the bank 12 days and it has been nothing but miscommunication and errors. My mortgage was with Colonial Savings for 10 years. They sold to this disaster of an organization. Was notified by email mid-January that PNC was taking over the loan and that I should already have a letter with details. That letter arrived Feb 8. It said that I needed to set up autopay. I paid the Feb mortgage payment manually and was going to set up autopay later. PNC debited my account for the Feb mortgage payment again cleaning out my account.

Well, I see why they are given a one-star rating. PNC personnel seem to be nice, but that is as far as it goes. I applied online over a week ago for a "simple" checking account. The automated email said it would take two business days, which I thought was fast. I contacted customer service the first time four business days after my initial submission of my online bank request. I was told it takes anywhere between 2-4 business days. She checked with account services and said it would be the following week. I told her what the automated email said. There was no comment. I contacted PNC again today, February 11, 2026, and was transferred to account services. I spoke with an account representative, and he informed me that I had no online bank application. If this isn't a sign, I don't know what is. What a joke this bank is. Bigger doesn't always mean better or competent. Don't waste your time with this bank.

Terrible technology! PNC online banking is like using a 1980s computer. Glitchy, constant lockouts… just awful. Fails when you need info on your account every time.

PNC used to be a fantastic bank. Until Covid. Now it's terrible. Zero customer service. Unfriendly branches. The app is extremely slow. My account sat for 6 days in pending because of being closed for MLK day. It's sad and disappointing.

This is, by far, the worst bank I have ever used. If I could give it negative 10 stars, I would. Their phone banking is faulty. It has locked me out of my account (saying that I put in the wrong PIN number when I didn't). This has happened several times. They have let obviously fraudulent charges slide by without flagging them. Additionally, they are way understaffed, and what staff they have are, in my opinion, pretty incompetent. Expect long wait times, long lines, and no eye contact. I am going to take my money somewhere else at the earliest opportunity. Don't go here; you'll regret it.

By far the best banking service I've ever seen in my 63yrs, I'm on social security and I'm treated the same as a large account. I feel completely safe with PNC, awesome service... I love PNC Bank.