PNC Bank Reviews

Run away from PNC Bank with your money and business. I was a happy BBVA banking customer until PNC bought them. PNC’s policies, banking app, and practices are not customer friendly and, in my experience, not honest. PNC made a mistake with my account that they have failed to rectify and has cost me time, money, stress and frustration.

I recently cashed out my PNC CC rewards for 33.10 and usually see these type of deposits within 2-3 days which it states within the program transaction details within the the PNC website. When I did not see this deposit, I waited another couple days and it still did not pot. I then tried to use the Help Desk option on the website and what a nightmare that is. It took me several times with having to re-enter my issue as it tried to determine what area I needed to be sent to.

Was very disappointed with my experience. When I contacted the bank about a payment that I had canceled within the required 24-hour period, I was repeatedly transferred between the fraud, card services, and dispute departments. Each department seemed to send me somewhere else, and I often felt like no one was taking ownership of my case. The constant transfers and lack of clear answers made the process feel confusing and frustrating. Instead of receiving direct assistance, I spent a significant amount of time explaining the same situation to multiple representatives without seeing meaningful progress.

I have had a account with this bank for over 10 years and have had trouble with them off and on but today was the last straw. I transferred my money from one acc to another and check my ball be for I left the hose I hade $264.00 in my acc and drove 45 mins to the vet office with my dog, waited for 30 min to be waited on, got ready to pay with my card $200.64 and the bank declined my card. I call the bank, they said the money would not be ready until that night. So I had to leave my meds for the dog, I got to drive back the next day. **

I have been with PNC for over 36 years and have grown very disappointed with Bank. I have spent over 4 hours on the phone to ask for the name of a vendor that posted a bill to my account. After 4 hours not one person can give me the vendor or name of who charged an amount to my credit card.

Don’t even understand how this bank is still operating, this bank is worse than a pre paid debit card. You have to call corporate on them in order to file a proper dispute, because they won’t give you one, even if you’re in the right. I’m leaving this crappie bank asap. I wouldn’t recommend this bank to the devil, if I could give 0 stars I would!

NON-EXISTENT "Customer Service." Within minutes after making a Venmo payment from my checking, I received notice that seller was a scammer and closed his account. IMMEDIATELY, I contacted PNC to "dispute" the payment - IT HAD NOT EVEN BEEN PAID BY PNC, so I THOUGHT they would help. NOT A BIT OF HELP ON THAT CALL and 3 weeks later I called again and PNC, by that time, had paid the $100 to Venmo. "SORRY" is all they said. SORRY is what PNC IS!!! Crooked as the scammer that got me, and so is VENMO.

My family has been with PNC for many years and I've had some unwarranted and very inconvenient actions by them. While I understand and appreciate their focus on fraud prevention, some of their actions have resulted in unwarranted inconvenience to me and my parents, as the customers. Must recently, I was getting my house ready for sale and wrote a $2,500 check to a house painter for work they performed. I received an email from PNC Retail Fraud Prevention on a FRIDAY afternoon, which informed me that they flagged a suspicious check and that I needed to contact them immediately or they would take action. I called them and was put on hold for 'an estimated wait time of 90 mins' which was outside their office hours(?). What fraud reporting office doesn't operate on a 24 x 7 schedule? I also emailed them and asked if the email I received was a scam, since it listed a number to call unfamiliar to me (which is not cybersecurity protocol).

Have been a PNC customer for over 10 years, and previously for over 20 years before that. Their decision to end a program that offered benefits to higher level depositors without notice, and without giving us any opportunity to provide feedback was UNCONSCIONABLE. Then again, what could anyone expect from a CEO who doesn’t give a hoot about customers who have less than a billion?

This is not a bank. This is POS. Not only you will be wasting your time on the phone they will not solve any your problem. DO NOT open any accounts in that bank if you care about your funds.

I opened a savings account and was told that I would receive $400 bonus with a $5000 deposit. I was not verbally informed by the banker that a direct deposit was required to receive the bonus. I wrote a check for $5000 that the banker accepted. In December 2025, I went to the branch and informed the banker that I had not received the bonus. She said she would contact me and let me know the status, but she never contacted me. When I called PNC customer service in April 2026, they informed me that the direct deposit was required. Yes -- I then saw on the PNC material, which I still possessed but had not carefully read, because the orange and blue PNC flyer was basically unreadable, and I relied on the verbal explanation. PNC has refused to even compensate me any slight amount of interest – they used my $5000 to profit without compensating me at all, which I think is unreasonable.

I have been a PNC customer for about a year and I move $5,000 to $10,000 a month in my account. My wallet and my phone got stolen, thought I lost it. Someone made several overseas charges and deposited a check. Good thing is PNC stopped the check and I called in to report lost/stolen card. They said, "Ok sending new card." 2 weeks go by. No card. I call again and report again. They stopped my card but never mailed one. Week + goes by. No card. Call again. This time I'm asked about transactions- found some unfamiliar. I go online (I never do 'cause I just transfer Zelle mainly and to wallet). I find the check that was returned and a lot of small overseas charges from card. I literally sit on phone for hour plus they say simply report the charges. I do then they show credited back to me.

PNC held up a deposit for 10 days concerned there was fraud taking place. The deposit in question came from an account I have with Raymond James Bank. We have been making deposits with PNC on this account for 4 years. PNC presented the check to Raymond James, which Raymond James verified in that they released the funds to PNC. I guarantee you Raymond James would not have released the funds had they been suspicious of fraud. We only knew of the fraud hold via email that DID NOT advise of why the deposit was suspicious to PNC when it wasn't suspicious to Raymond James. It took four different four calls to get the funds after being held for 10 days. The three previous calls asked me the identical questions. It was after the third call that I found out PNC was holding the deposit because of a blurry check, Mind you Raymond James released the funds to PNC the same day PNC presented it to Raymond James for verification.

Deplorable service reps. Don't speak English. Screw up your info. Phone system is automated hell!

My experience with PNC Bank is straight out of a nightmare. After more than 3 attempts to do the simplest of transactions, to change the account my payments come from, and being told by customer service each time that it was completed, PNC negligently cancelled my HELOC at a time when I most needed it resulting in severe financial hardship, the forced sale of my home (with over $800K equity securing the above $85K heloc) and severe devastation to my life. PNC denied me access to the audio recordings of this negligence, stating: "You'll have to get those through legal discovery". I was treated as exactly what you and I are to this giant financial parasite... Nothing more than a line on a spreadsheet. I was quoted policy, given "I can't answer that question" when I directly confronted their gross negligence, and essentially given non-answer after non-answer with the most disingenuous closing each time "We value your business!".

I wanted to give PNC 0*, but there is no 0* option; Pnc blocking my HELOC account without me knowing it and also charging my credit card with no my agreement; now I call back and speak to Jacey Keehn she is unable to help even she is at the very high level as what she said she is; Pnc keeps on making mistake to charge customers and taking Customers money and pretend that they did not do anything wrong. I will cancel all PNC credit cards. MT

I would just like to say PNC staff is good. The financial advisor is horrible. Had this advisor for several months never met him. Had multiple communication issues. Finally met him the other day he and his assistant lied to me again. Didn't try to keep me as customer. Worst experience ever. Leave this financial advisor at once. At Stassney Austin Texas

I am extremely disappointed with my experience with PNC Bank. They acquired my mortgage from Colonial Bank on February 1, 2026. Prior to the transfer, I had paid Colonial Bank for a home appraisal in order to remove PMI, as my loan-to-value ratio is now approximately 75%. After the transfer, I contacted PNC during the first week of February and was told they had received both my request and the appraisal funds, and that they would proceed with processing. I followed up every two weeks and was consistently told the request was still being worked on and that I should expect to hear back soon.

I have been a customer of PNC Bank at the Mansfield branch located at 2061 NJ-57, Hackettstown, New Jersey for over 30 years, maintaining two business accounts and one personal account. I was also preparing to open a fourth account. Recently, there has been a complete turnover in branch staff and management. The relationships built over decades are gone, and today I am treated as an unfamiliar customer rather than a long-standing client.

April 30, 2026, my husband and I were approved for a loan to purchase a vehicle and was given a check ready check to do so. Friday, April 1st, we received a phone call at 3:30 in the afternoon saying the check was written above the 115% valuation from JD Powers. So the check was written for $1100 more than it should have. I spoke with Jennifer from PNC Bank, who said she would call the dealership about options. If the dealership couldn’t provide any, she would request an exception.

Banked with PNC since they're existence in Rocky Mount NC. But the situation they put me in over a fraud case it will end tomorrow.

My family and I have been dealing with PNC or what used to be PNB for 40+ years. I recently had to call on PNC to assist me with a PA legal matter. Manny of the Southpark Charlotte branch worked tirelessly to solve the many hurdles of getting the information for us. Manny was professional, patient, and went above and beyond for my family. We are very grateful. Another PNC employee, James at the Ballantyne Charlotte branch has always greets me by name, when I enter the bank and in my opinion has GREAT customer skills and is definitely an asset to the Ballantyne branch. We will continue doing business with PNC at these two locations thanks to these stellar employees.

I’ve been a customer a long time. That ends tomorrow, they actively supported a scammer after my charge was disputed, letting a thief from a bs website walk with my money. 32 years I’ve stayed with them out of convenience. I can’t think of one time they helped me. You’re better off keeping your money under a mattress than with PNC.

DO NOT USE PNC. I had fraud on my account at the beginning of April, and they have messed up so many times. They continue to put holds on my new account, then don't close the fraud account as they promised. I have not been able to pay my bills for a month, and they can say I am sorry, but we will not pay any of your late fees because my paycheck has a longer than usual hold.

As CEO of Universal Key Solutions LLC, I am documenting a willful violation of federal law by PNC Bank. After reporting my account as 100% on-time on March 26, 2026, PNC manually manufactured four 60-day delinquencies following a lawful dispute. On April 20, 2026, PNC AVP Twwinkle Shah (ID: **) admitted on a recorded line that the bank cannot explain these errors and has "no record" to justify the derogatory marks. Despite this executive admission, PNC refuses to correct the data. I have finalized a Statement of Claim in the District Court for Baltimore County for violations of FCRA § 623(b). I demand an immediate Letter of Deletion to mitigate the commercial harm caused to my licensed DME business.

I am elderly. I traveled from Germantown to Cityline Ave to get some forms notarized there. I called the day before to find out if I could get it done there. The lady had an Accent and of ** decent on the phone. She said I could get my papers notarized at that branch in Balacynwood so I went. The person I saw today was a female who I was told the only one authorized to do it and she told me it could not be done. She also said it was someone else who gave me bad information. They are slow at that branch. It was a lady sitting next to me who was complaining about them not conducting business privately too.

Was a 40-year customer of PNC Bank. I sold 2 vintage motorcycles and cashed the check for them. The buyer changed their minds and wanted their money back. I called PNC to see if it was safe to refund them and was my money in my account safe they said yes. Over a month went by and that check was found to be stolen. They froze my account and took out that money. I called them to complain and gave them date and time of my call to verify, and they couldn’t find it on their end. Bs. They gave me the wrong information and wouldn’t admit it. So I cleared out all my accounts and all my investments and went with Wells Fargo. I’m very happy with them, and my investments are even doing better. Stay away from this bank, trust me.

A positive customer service experience. Ryan at the Calabash, NC branch went above and beyond my expectations as I navigated through new accounts, setting up a non-profit account, and cc processor. Thanks PNC!

Funny, I am not recognized as a PNC Customer even though I am paying off two loans. I have complained to multiple agencies with no assistance. PNC Bank is a horrible, horrible bank with nonexistent customer service!

Are there any class action suits against PNC? I'm interested because 4 years ago, someone stole my PNC Bank checkbook, went TO THE BANK (cameras) and cashed a series of checks totalling around $2,000. This person also used their real name when signing the checks. I was the only person whose name was on the account and checks. I was told by a representative after numerous phone calls and visits to the branch office that it is not "their problem."

Called PNC due to discrepancy in app balance and my checking personal record that I keep a running total to the penny. 1st person spoke poor English and kept messing up hundred and thousands of dollar amount. Ask for supervisor sent to credit card. She was nice and sent me to checking because checking is not her area. Again messing up money amounts. Had to repeat myself several times. Had hard time getting to her supervisor. Finally able to speak to a supervisor. He's putting in dispute.

I have a business account with another bank. I got a check from that bank and mobile deposited the said check of $2500.00. They put a hold on The check claiming it was fraudulent, which they never called me to tell me. They email my husband 3 days after i deposit it. I personally took the check to the branch in Nags Head. The Associate, Tara, told me she had to verify the check with the other bank and would call me back the next day. And took my number. The next day, no call. I called them and Tara told me she was waiting for me to call her with my information, from my other bank. They want to know how much was in that account and if how much would be after the check. I call the other bank and they told me they needed PNC to call and verify the check. I called Tara and told her she needed to call, gave her the number and which option to choose. Did not hear back from her.

I am extremely frustrated and disappointed with the handling of my business account at PNC. A total of approximately $17,000 has been frozen, including $6,000 that was withdrawn from my account without my authorization, without any explanation or justification from the bank. Despite multiple attempts to resolve this, I have received zero response.

I sought assistance with access to my account online. In a word..."HORRIBLE ". It started with being on hold 25 minutes before speaking with a live agent. Beside giving my dob, ssn and pin#, I had to jump through half a dozen hoops before getting to the issue. In short, I was transferred 3 times and still haven't resolved the issue after 40 minutes on the phone. Now I have to wait 3 business days before I HAVE to call back and request that the password that I need to proceed can be mailed to me. The whole process was ridiculous and designed to put the customer through hell to get the needed support. This is not the first time I've been through this with PNC. No wonder why I dreaded making the call.

I am extremely disappointed with PNC Bank and how they handled our business account. They closed our line of credit without any acknowledgment or communication. This was a line of credit that had been open for over 10 years, and during that entire time we never made a late payment and rarely even carried a balance for more than three months. Despite maintaining an excellent history and being in good standing, the account was simply closed without notice. There was no respect for the long-term relationship or the reliability we demonstrated as customers.

The customer service is the worst ever!!! When you call them you get some foreign rep who is clueless and I have been with them for years but since 21 they suck!!! I will be going elsewhere and closing all 4 of my accounts.

I have an auto loan with PNC. I made an online account to pay my bills every month. Every month when I try to log in it tells me I entered my info wrong. This info is saved in my passkeys on my phone and written down. It doesn’t matter if I use the passkey or enter it manually, it tells me I have entered it wrong. I then have to make a new one. The next month it is the exact same thing. I was going to do auto pay, but at this point I don’t even trust that.

My wife and I decided to close our accounts at UMB, formally AZ Bank and Trust, because of the poor customer service. Way different than what we experienced with AZ B&T. We opened new accounts with PNC, even though we noticed the number of negative reviews it was getting. I should have paid attention to the reviews as I experienced a very poor customer interaction that made me go back and read some of the reviews to see if this was an isolated incident, or common practice. Looks like common practice. So now I need to look for another bank to cover the minimal needs we have for a bank.

They will give money you don’t have in your account to a scammer yea really they did! Then held me accountable for the mistake so I paid it then they froze my account and told me I couldn’t have one. Never I mean never bank here. They are the worst bank you could ever have period. Look at the size of their buildings. That’s how they pay for them. Scammers! Go to a credit union.

Beware!!! Current situation. We had 3 accounts with PNC. Attempted to make a deposit... Told we couldn't due to accounts "on hold"???? Contacted branch manager... He responded that he found out our accounts had been closed by corporate..??? Why?? He doesn't know. Why weren't we contacted? Appears we were sent a letter. We never received a letter.. When was it sent? On the 20th. When were our accounts closed? On the 20th. Where is our money (over $8000)... "We think it was mailed to you..." We are SOOOO screwed. We never received a letter yet, accounts closed, and money is somewhere but no one really knows.