Chime Reviews

My daughter was scammed on a purchase of a vehicle, when the charges were disputed thru Chime, they denied the dispute while we were in the middle of sending the documents including the police report in for the investigation 10 minutes after the dispute was filed. I sent money to my son in law thru chime, it has been over a week, my son in law cannot retrieve the money thru the link chime sent to his phone, the money has not been placed back in my account, and I was informed it was held for 14 days before they supposedly would refund it to my account if my son in law did not claim it.

I opened a Chime account for my just turned 18 year old because I read the app is easy to use and it's recommended as being "BEST OF" from many sites. MISTAKE. There is no mobile check deposit unless you have regular direct deposit from a corporate source, and they do not disclose this in FAQs. Also no live customer service that I could find, only very limited recorded prompts. No deposits through ATMs, and cash you can only deposit by giving it to a Walgreens checker. WHAT?? No way I'm trusting that. Since we can't figure out how to deposit his irregular checks and cash from multiple odd jobs, this isn't going to work for us. Hope it's easier to close than it was to open.

Chime customer service is zero. Any problems they side with the merchant and the customer loses. Chime cares nothing for you. Not even legitimate US company. All they do is take your money. How do they stay in business?

Chime customer service is DISMAL. I had an illegitimate charge on my account and provided all the necessary documentation but they refused to honor it. It was impossible to get someone knowledgeable on the phone. Horrible customer service. Stay clear.

Don'tttt do it...Don't you dare do it!! If you haven't already signed up keep moving. Chime is indeed a crime. I went on vacation recently, rented a car and placed a deposit of $700 plus the cost of the vehicle. When I returned the car 8 days later the reps told me once the vehicle was accessed for damages and tickets they would release the deposit. A week goes by I noticed my $700 is still pending in my account. I reached out to the rental agency and they told me they cleared and released the deposit the very next day after I returned the vehicle. I then contacted Chime they told me there is a 30-day hold. It's a wrap. Don't bother with Chime.

I have a open dispute. I've been with Chime for years, never had a problem until now. I got a police report and in the police report they investigated it and they are still denying my money back on my account because my account was hacked and it's not a little bit of money. It's a few thousand. I don't understand how the police here where I live can say it's a faults transaction but they can they credited 800$ out of 4092.00. Funny. I will never ever in my life go through them. I am closing out my account. They can't even tell me how they investigated it. It's dumb and I've been so nice and patient. They are beyond the worse bank or credit card company I have ever went through

Chime lacks any security features to prevent fraud and they have no regard for victims either. They rely on their customer service number to handle everything. There is no method to report fraud online or forward an email. Transactions do not include features normally meant to protect customers (e.g. "This is not me") or the integrity of the banking process. Banks rely on proper Identity Management for securing transactions but Chime is content with customers carrying this burden. It should be criminal for a bank to operate this way and skirt federal laws meant to protect consumers.

I wish I Never went with Chime. Their company is poor on helping people out with what you call a Second chance. They will Never be better than Cash App Ever. Cash App is the best. Chime Suck. They said I can open back up my account then gone say at the end, "Unfortunately man, I'm it looks like we can't open your account because of negative balance on your account." when I tried to resolve it as soon as it happened, but they gonna wish they gave people second chances because now and last place.

I had a Chime checking a debit card. I had my accounts, even on different bank accounts, that got hacked and they wouldn’t reimburse me for charges that were not mine. My other banks and PayPal did but not chime. Who I talked to was amazing and very helpful but the place itself I would say it’s very low for what a bank is supposed to do for you. I want a bank that’s behind me and has my back when I didn’t make the purchases that were on my account.

They paid what I owed, now I owe them. What a great bank that has been for me and my family is very good and you have been very helpful in helping me out with this process and the opportunity for me and my family says thanks.

Back on January 22, 2024 I rented a vehicle and paid a $300 Deposit. When I returned the Vehicle February 6, 2024 a pending Transaction from the Rental Service appeared on my Chime Credit Builder account. It normally take 2-3 days to be available. However, this time it conveniently disappeared, along with the pending information that was visible.

Chime held a payroll deposit for 9 days! An amount smaller for same company was released within 2 days. Now they are promoting some contest if you deposit your refund check. DON’T DO IT, they are going to hold your funds for over 10 days. They have their own rules that DO NOT apply to the rules of the FDIC of NCUA. Also, Chime will give you a heads up that a deposit is on its way to your account (in about 3 days) but will tell you they don’t holds refunds and that they are deposited immediately…Well, how would they get that amount and information if they haven’t received it yet? Chime is a rip off. When you make a transaction for Walmart, it comes up as Walmart not the address of Walmart. I called Walmart and they had NO record of the 2 transactions charged to my account. This bank is targeting people who has little to no interest of their money, probably the ones who can’t really count, and the ones who is on low/fixed income!

I made a mistake trying to send my landlord my water bill payment 187. I made an error by sending to the wrong account and caught the mistake. File a dispute, quickly denied because of the mistake. No protection of your money. I was told and ensured I would get my money back by supervisor and workers. Quick find out I’m not getting my money back. My landlord cash app tag **. I sent it to **. Clearly a mistake happened, no perfect person in this world we live. If you think you are, then you out of touch with reality.

On 02/01/2024 Went to pull out my social security money to pay rent, put a card in the amount of $500.00. Got a receipt for $500 that was a debit from the account, no money came out. I filed a claim. On the 10TH, got an email saying I was denied because there was no error occurred. I had 3 witnesses next to me. The question is where the hell did my money go.

I setup my direct deposit with Chime where I would get paid weekly. My checks were $1800 a week. My overdraft protection only went up to $30.00. Customer service is bad. Denied claims with stolen money. No real security. I would not put $20.00 in this bank because it's a gamble if it would stay on there or get stolen.

I SO wish I would have read the reviews before signing up with this company. Approximately a month and a half ago is when I signed up with Chime and requested a debit card. They indicated that it would arrive in 7-10 business days. It never arrived. They sent out another card, again 7-10 business days. Nope, that one did not arrive either. "Oh, let us send you another one"...yep, 7-10 business days. No offer of expedited shipping, only an explanation that this has happened to other people, but not to worry, it will arrive by February 8 (ordered on January 22). In looking at all of these one star reviews, I have requested to formally cancel my account. On the hunt for a reputable company!

So bad. Wasted so much time. They lied. I set up auto pay 2 weeks after I signed up. It took 6 weeks to go thru and they say it took more than 45 days.. Even if I set up auto pay instantly, 6 weeks is still 45 days! It's a bogus deal and they know it. I don't feel comfortable giving my money info to a company that's OK with implementing a SCAM TO GET CUSTOMERS. My credit cards help me more than Chime anyway. HORRIBLE.

I have bank statements of getting scammed over hundreds and they won't reimburse you over 60 days by contract but they won't do before it and their customer service people laughs at Americans and toys with them for their amusements. I have video pictures to prove it. I even told them my lawyer was listening and they continued to mock me.

I am highly pissed off. I lost my card. Three unauthorized transactions was made and Chime is basically saying I am lying and making me pay for something that whoever found my card and use it. This is unacceptable. I will be deactivating my chime account and going to a bank where I will be treated like a customer and have real security safety if someone tries or have used my account that I know I will have my money back! Also I have been with chime for almost three years and I yet to get the $200 overdraft after setting up multiple direct deposit and I also didn’t get my referral money neither when I referred a relative.

I heard all good things about the Chime credit builder. Decided to try it. It’s been awful!!! My account was hacked twice, then the (spot me) never went above $20. My deposits are over 4k monthly so that’s way over the $200 monthly minimum. After speaking with a floor manager, he stated it’s randomly selected for an increase. Why even bother with this. The bank gives $500 overdraft and Money Lion gives Instacash based upon your deposits. Do not waste your time nor money on this bogus bank.

IF I could give this company a negative 0, would. Someone working inside Chime has stolen thousands of my hard earned money. I had all kinds of proof of the fraud and could prove my case, and they continued closing the cases and never would check into the fraud. Please run as far as you can. Do not do business with CHIME or you will be sorry!!!! I am a single mom of three and they took all my money out without explanation. I know it was an inside job on one of several issues I had with them, the rest were hackers. I never got any notice of these charges until it was too late.

I have been a Chime member since 2019 and I stopped using it for a while because the took forever to deposit my checks from my job. But on December 6th 2023 I deposited $505 in my chime account because I needed to use the credit card for a transaction and needed it to be reported to my credit. The moment I deposited the $500 Chime locked me out my account and asked for pictures of my driver's license, social security card, my debit card with the numbers and CVV number exposed that is linked to my chime account, bank statement with my debit card number on it, the original of my deposits on my other account for the last three months and they keep asking for more to verify the ownership of all of my accounts.

This company has the absolute worst customer service experience and is consistently unreliable when it comes to answering any questions. They are also a popular website for thieves to open up fraudulent accounts on. Stay away!!!

Opened my Chime account back in 2019 when I had some problems with traditional banks. Had my paycheck and Social Security checks deposited there. It was great, no problems. Then a month ago, someone hacked my Uber account, used my Chime card for $200 to convert to Uber cash. I filed dispute and after the "investigation" decided that I lied and tried to debit my account. I promptly moved my money and diverted my deposits. Not cool, Chime. Not cool. After 4 years, and that's what you do.

If Actions speak Louder than Words; then Chime and its Credit Builder is Top Notch!! Having Direct Deposit with Chime and implementing all the products and services are great. Other banking institutions charge to have a secured Credit Card with excessive fees that nickel and dime the consumer. Chime has no fees plus the CC is an actual CC that is reported to the Credit Bureaus (in the cardholder's favor). This is an FDIC Bank with more perks than others. A Caring Bank for the Consumer!!

My account was hacked with Chime back and was not able to get my money back. Even when I didn't make purchases. I called them to let them know. I got an email saying my info was changed. And they still let them take my money the next day. Now I have to sue them. Had to get lawyer. Don't trust this company.

I received a text message from the bank asking me if I had attempted a 903.00 purchase from Walmart. I responded, "NO". They advised me that my card had been restricted and that a representative would be contacting me shortly. I then received a phone call from the bank advising me that my account had been hacked and they would be moving all of my money to a new account. They put me on hold and never came back to the phone. I hung up the phone and called the bank back. They advised me that this was not them calling me and wasn't sure how the person who called me had gotten access to my account, but they had "tricked" me. I provided proof of the transaction being initiated by the other party as well as the multiple calls that I received from Chime and filed a dispute.

I transferred money from my debit card to Chime on the 10th of November and still have not received access to my funds. Now they sent me some crap about verification of the debit card when clearly it's the provider's card, a GOV'T card, my name on it and they're telling me that the card is not on their policy. They wanted copies of all my personal identification as well as copies of my provider's bank account statement, etc. I'm pretty sure they spoofed me, when I call them to close my account they start acting like they can't hear me on the phone and end up hanging up on me. This has been going on since Nov 10th and I have had chime for almost 5 years. When I try to login online it says my account has been suspended or closed....SMH

Chime has been a complete nightmare for me!!! And I will NEVER recommend this service/company to anyone!!! I regret ever opening an account with them!!! God forbid you ever get a new phone number because you have to get a code in a text message to login to your account. And in order to change your phone number on your account to be able to sign in again, you have to all but give a blood sample! I just went and counted and I've had to email, send selfies, and send the same documents to them FIFTY-FIVE TIMES this week!!! 55 TIMES!!! I've sent all the documents and stupid selfies holding the requested documents that they asked for 55 TIMES and I still cannot get into my account to get my money!!! I've never seen a worse, disorganized, waste of time, incompetent company in my 42 years of life, EVER!!! And once I get my money out of this account, I will NEVER use this company/service EVER AGAIN in my life!!!

A scammer on Craigslist wanted me to send them money through Venmo, PayPal, Zelle and finally Chime. I reported to each of these institutions the accounts that the scammer provided me. I kept pretending with the scammer that I was having problems sending payment so the scammer kept providing me with additional accounts where I could send payment. When reporting the suspected scammer accounts, each institution said they would look into the accounts used by the scammer except for Chime. I kept going back and forth with the Chime customer support where no matter how many times I explained the situation, they just kept responding with findings about my own account. They never said that they would or would not look into the suspected scammer's account.

I wish I could give them a negative rating, but that's impossible. I've had Chime for almost a year, and I've had to change my Debit and Credit Builder cards multiple times because Chime allows transactions even after blocking the merchants and getting new card numbers. All they want you to do is file a dispute and replace your card as if that solves any problems. But it only cleans up their mess. Oh, and the worst customer service experience ever! You are better off talking to a robot. At least it may have more common sense. I will be reporting them to the BBB and will also close my account to work with real banks that actually do their job and care about their customers.

This is the worst of the worst customer service of any financial institution I have ever seen. If I could rate this with negative stars it would be at least NEGATIVE 5. I have called multiple times, spoken to several support agents and supervisors. I have had to answer the same questions over and over. It seems like their ticketing system and/or their CRM and/or their employees do not have the ability to document my answers so the next agent doesn't have to repeat the same questions.

I’ve had issues with my checks not being deposited through their app. I’ve asked to talk to a manager 8 times and keep getting pushed to another clueless rep. Save yourself the time and bank elsewhere.

I have a fraudulent charge on my account and Chime refuses to refund the money. They said they conducted an investigation and will not refund my money. Not sure what they investigated, I called on Saturday afternoon to report it and I got an email Sunday morning: "Based on our investigation, we have concluded no error occurred. Therefore, no funds will be credited to your account and this claim is considered closed."

I had Chime for years! I had no major issues, when I disputed charges, it may have taken a few weeks for them to investigate for me to get my money back! My son had my credit card so I was able to send him money whenever, which I liked! The bad and worse experience is, I had to close my account with chime on the 10th of October. They tell you, it takes 30 days for you to get your money back in a check. 30 damn days, for me to get my own damn money back!! I worked to hard for me to wait 30 ** days to get my own money back!!! It takes a few seconds to add money to my account, it takes a few seconds to withdraw my own money, but it takes 30 days to get My own money back that I put into my own account!!

THIS BANK JUST A LEGAL SCAM ... IT'S A WHOLE LOT OF YOUR DUST BUCKET AS COMPANIES ONLINE . They not a real company they bank it's some bums using there brain to get rich stealing a lil out everybody accounts sending it over seas they should have at least a billion by now if your money missing put in a dispute it's a 50/50 chance you might get it back but not everyone.... real banks give you your money it's insured.. not Chime, it's optional you get what's stole DON'T DO CHIME, IF SO YOU WILL FIND OUT EVENTUALLY FOR YOUR SELF TOLD YOU SO.. GONE A GET CHIME, I HOPE YOU GET YOURS...

I have been a Chime customer over 3 and a half years. New customers are getting the benefits Chime offers such as My Paycheck and SpotMe while loyal customers such as myself get nothing. I find it confusing.

I received random emails from Chime saying I created an account with them and then these small micro transactions starting showing up. Then a bigger one for $235. I call up Chime to alert them to this fraudlent activity. They ask for some of my personal information which I refuse to give them. They then agree to change the email address which the account is connected to. I then receive a final email saying my email address for the account has been change to an email address which is mine but with 555 added to the end of it. So they would just randomly change the email associated with the account because a random person called up and said there was fraud. This all seems so shady. Beware of this company, something is up with them.

They rejected my direct deposit for no reason, still waiting on my direct deposit to post. It’s been 16 hours and they won’t say anything about it. Cannot call and talk to anyone. They email but won’t respond to your email!!! They are terrible!!!!

They claim it takes just takes minutes to open an account. This is true however you can't deposit checks until your direct deposit starts and that takes a couple of months. Opened and closed in one day. Not to mention whoever was on the other end of the chat was rude and rushing and closed the chat while I was typing a response.

I'm a new customer it's a time I've been with them for a few weeks now. I got all my direct deposit and everything set up, waited over 10 days for the card to arrive and it never did in fact I had several glitches that told me it arrived when it wasn't supposed to. The people who answer customer service assured me to be escalated but there's probably hundreds of them that work on these phones from home so I never see any change. In fact I see that this is a frequent occurrence. The day that the card was set to arrive it never did, when I called into customer service they only offered to just send me out a new one which is going to take even longer. The temporary digital card is not optimal because many businesses decline it and you cannot withdraw cash unless you pay huge fees to have it transferred to a money service or have a friend withdraw cash for you which is still is not the purpose of being able to have your own account with this business.

Chime rhymes with crime. Did anyone know that when you submit a check for deposit at Chime, it’s not the issuing bank that will decide if your check is good or not. Chime themselves have a “risk assessment team” that will decide. It doesn’t matter if the check is a payroll check, government check or a check from the White House, Chime's risk assessment will take it upon themselves to decide if the check is good. And not by verifying the funds.

I made a transfer from my business Paypal account and Chime denied it saying there were not matching names. I legally have to have my name on both accounts, so why would it get denied? I find that extremely frustrating. I need to make a $10,000 down payment on a car tomorrow and it's nowhere to be found because you "returned" it to Paypal, but they never got any word that it was returned, so now I'm out 10 grand and I won't be getting my car tomorrow, or ever. I might pull up a lawsuit. So thanks, Chime, you ** me on this one. I will delete my Chime account and leave this same review on all platforms.

If I could give 0 stars I would. Disputes are a joke and customer service is the worst I’ve ever experienced. Constant stress dealing with anything involving Chime. Honestly needs to be sued and reported and shut down.

The individual who took my call was informative and thorough. I have no issue with him, I do however, have an issue with the fact that an UNAUTHORIZED charge can swipe my money in fractions of a second but that an AUTHORIZED dispute takes days, weeks and potentially a month to return my money! I will be contacting the NYS DEPT OF BANKING and Predatory Lending Services as well the NYS ATTORNEY GENERAL & THE BETTER BUSINESS BUREAU to file grievance motions in regard to this.

Chime closed my account with $9492 and says that I am not eligible for a refund of my balance. They asked me for proof that I am the intended recipient of the funds and also proof of where it came from. I have provided them with everything they requested and I made sure that without a doubt the documents and proof I submitted cannot be questioned. Every time I submit it, someone new emails me back asking for the same documents clueless to what I already submitted. This has been going on for weeks and no one does anything about it. I have emails from over 30 different Member Protection representatives asking for the same documents.

I would give 0 stars if I could. I wanted to review Chime on Google but I can't even do that. Long story short, they misled me to believe an atm was fee free and it wasn't. They lied to me numerous times and said I'd get it reimbursed. Didn't happen and the atm is STILL listed as fee free on their map.

I made a purchase on Amazon last Monday. I immediately canceled the purchase due to it being the wrong items. I waited 3 days for the refund as policy states. On the 3rd day I inquired with Amazon. Amazon says the money wasn't ever taken out to inquire with my bank, Chime. I've called Amazon and Prime at least 15 times since being it's the 6th day and my money is still missing. And not just $10 or $15 dollars either.

I called Chime to discuss my direct deposit. A male representing himself as a Chime consumer service member. Took my money fraudulent without my permission. He hung up on me and my money was gone. I file a dispute. Claim denied. File 2 rebuttals. They were denied. Filed police report, turned in letter and various screenshots. Still denied. You can't understand what they are saying. They all sound like they're reading a script as well. I'm going file complaints with the attorney general, Consumer Affairs and contact the news. They crazy if they they think they are going to get away with this.

I called trying to find out about a pending direct deposit on my account and they were asking me for the balances of all my other cards that really bothered me and after I told him he hung up on me. I'd be aware of Chimes and the guy was not from the US and this bothers me a lot. How can they see the amounts and when he hears all balances low I was hung up on

I would not recommend anybody to use this banking agency. They do not protect your funds. They allow you to get scammed and tell you that it’s your fault for being scammed because you approved of a transaction for something you ordered when in all actuality, if this was a real bank, you would receive your refund promptly. In my opinion this company is nothing but scammers and they make it easy for others to scam you and telling you that there’s nothing that they can do about getting your money back. They will even try to withhold the CEO information from you, they cannot be trusted with your funds just like cash app! Not worth it!!

Do not bother calling customer support! They talk so fast that you cannot understand them. They sound like a robot! I had 2 fraudulent charges even after I canceled one card and activated the new card, the same place hit my card again! I filed a dispute both times and both times my dispute was denied! I tried calling to get an explanation and ended up hanging up on the customer service representative because I was hearing the same 100 mile an hour speech! I will never do business with them again!! Terrible customer service!!

My car was broken into and my wallet was stolen, they used my Chime card and when I called Chime to dispute my transaction with even a police report, Chime keep rejecting my request stating I didn’t provide enough information. On top of that the customer service is ridiculous. They are like robots, you asked for a supervisor. They said no supervisor, that all you need is to write to support.

This was the last time I use Chime. Customer service is a joke. Terrible at doing anything but taking your money. Disputes are a even bigger joke. Not worth the time. Worst online bank app out there. They will take your money, sell your information. Be safe. Stay away.

I am so disappointed with Chime!!! I will never utilize nor recommend them to anyone. I lost my debit card, started receiving text alerts asking if I was attempting to make purchases? To which I replied no! I check my transactions (5 made none by me), I called Chime to cancel/request new card also to dispute the 5 fraudulent charges. To which I had to wait to dispute. When I was able to, I disputed the charges. Only to be told that Chime will not refund my monies. After their investigation, they found nothing wrong. I'm so confused as to what investigation was even done? The claim was denied 5 minutes after filing the dispute, so, again what investigation took place?!?! 83$ down the drain...Chime sucks!

Just recently had money took from my Chime that someone had sent themselves thru Apple Pay ..Called chime customer service and told them what happened and they didn’t refund my money!! Said it was apple fault but Apple Pay didn’t have anything on their end about my money. Don’t get chime at all!

Chime claims to not be a bank and will hold and suspend your money for days without explanation. This would violate banking laws. Their customer service department is a joke and they have no ability to resolve or even help. They held a check I deposited even after it cleared on the account it was drawn on, thus causing injury, harm, and loss, while they enrich themselves on earning interest on your money. I will be filing a federal class action suit. They are owned by Stripe, a company notorious for holding money and has horrible reviews. Save yourself the trouble as there are many much better options.

If I could give them zero stars I would. I won money from a 100% legal online gambling site. Two months after my winnings hit private my Chime checking account, a Chime representatives sent me an email stating that I needed to send them personal info about where I get money to play on the online site or they would shut my account down. I was treated like a criminal and I felt discriminated against based on several other factors. I told them I did not want to bank with them anymore based on the way I was treated and I closed my account. I was shocked at how accusatory and strange the email they sent to me was. I am an old lady with children that serve this country. To be treated that way was disgusting.

Chime does not stand up for people or they money. They have very smart mouths. No English talking representatives that gets upset when you want to speak with a supervisor. They are awful and wouldn’t get another deposit to chime again.

This is a complete lie. They do what they wants. I have 2 job and two direct deposits and the app itself keeps changing my job's information and disappeared money from my account and then they put it back and they take it and bla bla. Their advice was for me to cancel direct deposit... What company advises to cancel.. Their customer service is horrible. It's like talking to the wall. They don't know anything and will hung up the phone on you. They hung up on me 3 times. Horrible, I regret getting the account. I'm gonna take their very poor advise and cancel. DO NOT WASTE YOUR TIME! Use Cash App instead which I am.

This company is nothing but lies and scams. Not even sure how secure it is. Their servers apparently went down and instead of communicating that to people who were expecting deposits, they went a whole day without saying anything and their chat host told me that my employer never sent it, which was a lie. Getting anything resolved is impossible.

I never signed up for an account. Someone from Anaheim CA hacked into my account and opened a bank card in my name with my email. I called them to report it. 7 to 10 days wait, UGH. Someone is trying to steal my identity and Money that I work hard for everyday. It's all fraud.

This unscrupulous company sends email saying they've sent a credit card to your address and needs to be confirmed, out of the blue. You then spend the next few days trying to get through to their crap services dept. to find out if your identity has been stolen. Phishing at its finest, they should be sued and fined federally.

Do you want to be lied to you and your whole life room. I would use their service. They all need money hostage when it was approved but they won't put it in your account and they tell you it's going to be deposited and they lie. They say they care about their customers but they don't.

Really? $4.95 to load money, what a ripoff to poor people and punishment for not being able to have a bank checking account. CASHAPP charges $1.00 and you greedy people charge $4.95, you are greedy. You won't last very long. That is for sure, America is sick of greed and corruption and CEOs being paid 10s of Millions of Dollars to artfully rip off poor people. SHAME ON YOU GREEDY JERKS.

Chime is the worst and their customer support is horrid. I have been a long-time customer with Chime. I only had one incident where I reported a fraudulent transactions and was told the distance from the restaurant to my home is in close proximity, Chime denied my claim. Even though I had proof it wasn't me. This happened 3yrs ago. Fast forward to what brought me here. Chime motto "Banking made easy" is false advertising. Talking to Chime customer support is like talking to a brick wall. My employer sent my payroll check to Chime for direct deposit 3 days before payday. On payday, the money isn't in my Chime account. I went through the app to speak with someone. This was a major headache and causing me so much Anxiety. I talked through Chime chat and spoken on the phone with several agents only to get the runaround.

I started banking with in June 2023, I had no issues until Aug 2023. I had my work check deposited at the end of July more than enough to cover two bills, and I got notification the payment was being processed. On Aug 4th I received an email I had insufficient funds and the billers returned the funds at that. So how can a few days after getting paid over $2000 I have insufficient funds? I had emailed them, called them and they are so rude! I sent my proof. Dispute gets denied, I am out $436.28 and I work hard for my money and I cannot afford to just throw it away! I am livid right now, I think we all should do a class action suit that includes all 50 states. There is enough of us, this fake high-robbery company needs to be held accountable.

2 years as a client, 3 weeks ago I report money stolen from my account. Called Chime, made police report, ordered new card. Chime denied my claim. I was shocked, I did rebuttal, denied again. 6 rebuttals now and I told them to close my account, that I could no longer trust my Financials with them, they then send me email telling me that they no longer want me as a client and have decided to close my account. I have been dealing with this issue for 3 weeks, I'm exhausted. I have had many of the agents tell me to just hang on, that they believe me and they say I will get my money if I just keep trying. This is so sad!! $1065.00 just gone and there doesn't seem to be any justice. I am an injured veteran with PTSD and I find it so hard to keep on at them, it's mentally frustrating. I would never recommend Chime to anyone, I took a screenshot of there email they sent to me because I couldn't believe it myself

Had a company I disputed last year recharge my account and Chime has yet to reverse any of the charges. Extremely slow, and support doesn't listen. Compared to traditional banks, chime support is terrible. I no longer recommend Chime to friends, looking for other online banking options.

I transferred $70 from Chime to Cashapp and never received my transfer. I put in for a dispute twice and lost both of them. I then started to continue calling to speak with customer service for disputes and no one would explain to me why I did not get my money back!!!! I worked countless hours for my money in pain and I do not believe that chime did this to me. I told over 20+ people to delete their chime and to tell everyone they know about my situation so it will never happen to them.

Chime has dropped the ball one too many times. I do not know why or how they are allowed to continue tricking people into banking with them. And the Credit Builder card is plainly a scam. It doesn’t perform as the way that they stated. I’ve surely reported them. Unfortunately, there’s a threshold. Once a company gets a certain amount of complaints, that’s what prompts the investigation. I had the worst banking experience ever with them. They could never replace a real bank. I was so happy to be finally freed and back with a real bank.

2 days in a row I was hacked by Chime service. Someone changed my number and hacked my account and stole my money out my bank account 2 two times. Yeah they replaced it but how can someone change your number to your account if so call protection. I’m over chime and their bad system and service.

I just lost my job on the 1st of July and I had my SpotMe available until today and I have an interview. Tomorrow When I went to check it, it say spot me was not available anymore. Thanks a lot, Chime.

Chime is full of crap they have no one with a clear head. Nobody never understand what I’m saying. They can never provide you with what you actually need. A check was mailed out to me 8/2/2023 they rushed the check and I still haven’t received it. They are aware fed ex will be delivering the check and has yet to give me a tracking number for all I know some some could have stolen my Check because I have no clue where my check is. Everytime I ask for a tracking # I keep getting the run around.

I have had Chime for a little over 4 years now and my account is always in good standing. It is a little inconvenient because I work in the service industry and most of my income is received in cash tips so I get charged a fee every time I make a deposit.. I had a fraudulent charge go through a while back. I filed a dispute and they denied it. I know I never made this transaction so I appealed it and they denied it again not to mention I also had to go through the inconvenience of shutting off my card and waiting 7 to 10 days for a new one, so I was a little perturbed by this experience..

Tried canceling a check I mobile deposited and they won’t do it. They said it was supposed to be in my account the next day and I get a email a half a day later saying it’s gonna be a week before I see my money. What **. This is the third time this has happened to me so I’m done with them.

I have had Chime for years and never had a problem, but also never deposited cash. I went to a store, gave them the app generated barcode, and “loaded” $235 plus a $5 service charge to deposit cash into my account. Keep in mind this was for my move in costs due that day. The receipt states it can take up to 24 hours to load and when you call Chime it states 15 minutes to 2 hours. It had not been deposited before the apartment complex closed so I had to drive out of town to borrow money.

Chime has allowed someone to steal my money. And have repeatedly denied my disputes even though I gave them the police reports and everything that my purse was stolen and my phone was stolen and my wallet was stolen.

Honestly, as long as you have access to a smartphone this banking app is fabulous! I get paid 2 days earlier than my coworkers, I can deposit checks from my phone, and I can send checks through the mail for my rent. There's no fees for overdraft, which is amazing living in the economy we do now. There's tons of options for ATM with no fees. The only negative is there's no physical branches. But I haven't had any problems with that either. I totally recommend this as an option for banking.

I am 71 years old, no cell phone because I live in an area that cell phones do not have service. I have a landline. I was locked out of my account and required a password reset. I am on week 2 of back and forth emails with Chime. I took selfie with my ID, photos of my current utility bill, last 4 of social, etc. I have provided said info numerous times. I have requested to speak with supervisor, who assured me that if I provided the aforementioned info my issue would be rectified. However, crickets, again. Chime has very poor customer service for special issues (no cell phone to receive password reset code). I do not recommend Chime for my fellow seniors!

I was referred to Chime. Boy has this been the worst referral I've accepted. I got my chime debit card and the day after I activated my card I paid my phone bill, bought a Uber and took 2 ATM withdrawals that made me use a pin number to access my funds. Needless to say by that night I was trying to order my family something to eat off Uber eats and keep receiving a funds aren't available. So I went to the Chime app and seen 2 transaction for 65.00 for bus passes, 7 Walmart transaction with 3 having the same amount 79.94 and all within a one hour period. Can you say suspicious behavior. Flags never went up. I also received a charge of 95 dollars and some change from Chevron then jack in the box. Needless to say whoever was given money they eat and I didn't neither did my family.

Chime says you can get 200 dollars in two minutes. Try it I couldn't do it. False advertising. They need to investigated for fraud. I think they are using their app for selling people's information on the web. Ever since I sign up I have gotten more spam calls than I have gotten ever in my life.

Last month, after having Chime for a year, I moved some cash that Amy other bank would not have flagged, into the account for use on overseas travel. Chime immediately locked up the funds and demanded all kinds of documents to prove the source of income. Never mind that I’d been using Chime for a year. They slow-walked the entire process of releasing the funds to the point that I had to make other arrangements for funds and make my trip without that money. Then after I’d sent all the documentation, they had the nerve to lock my account, after which they released the lock and gave me access again. Finally they made lame excuses and half-baked apologies. Damage was done and so am I. Goodbye Chime, you’re not a real bank.

Chat reps are deceptive and outright lie about fund availability dates in violation of UDAAP. When you call to report the issue they are not willing to honor the dates given. This is why Chime is not considered a real bank. They don’t follow guidelines so you are not treated according to banking guidelines or UDAAP.

I wish that I could give zero stars or negative Stars honestly. I had $400 taken from my account that was unauthorized and was told that it would take 90 days to get my money back. And then I was told it would take 30 days to get my money back. Then I was told twice that no error had occurred even though I had an authorized this money to be withdrawn from my account nor did I lose my card. I never received my money back and I know now that I will never receive that money back. I feel though Chime stole it from me or helped fraudulent activity. This incident has severely damaged my family financially and we are now faced with homelessness. This is probably not the place to post is here but I have posted a Go Help Me Fund to help keep a roof over my babies' heads. Anything will help and prayers are very welcomed. **

I am a business and was only allowed 18 day to reply to a dispute that their customer submitted. I had not even seen the letter, spend 1/2 day calling my bank, Visa and Chime bank. which all turned me down. Chime says they cannot help, to submit a dispute and I need to speak with the thief which is their customer. Therefore Chime allows and helps thieves and fraudsters to commit fraud and get away with it. By all means if what you are doing is committing fraud Chime is your bank, because they will help you.

Would not recommend going through this company for your financial needs. We have been with them for years, and just when you get comfortable they close your account, and will not give us access to our funds. Several hundred dollars that they will not let us have!

After my card got skimmed, they denied my claim saying no error found. I appealed their decision, as I did not spend this money they took. The customer service is kind, but their dispute department is laxed. I got a second "no error found" response from Chime. I called and fussed. Listen, someone told my bill money and I need it. I get a notice today saying "we are ending our relationship with you". I believe this is in retaliation, I told them I would never trust them with my money and wanted to know how to close the account. Don't trust them if you can help it. Credit unions are easy to get into.

If l could give this company a zero l would!! I stayed at the Hampton Inn on 06/09/2023 $50.00 dollars had been held for incidental fees but when l checked out it was suppose to be refunded! Well Chime Never returned my money. Fifty dollars may not seem a lot to some people for me it is a lot. I have been calling Chime all week and l have been given the run around! Today is June 17 and still no refund!!! PLEASE STAY AWAY I AM CLOSING MY ACCOUNT ASAP!!!

I've banked with Chime for 5 years. In that time, I have never deposited a check that bounced. I deposited a check on Saturday, June 10, 2023. They said it would clear in 5 business days, which any reasonable person would take to mean the end of the day the following Friday. Chime has repeatedly stated that they will not release the hold on my check until Tuesday, June 20th, which is 6 full business days after I deposited my check. Because of this, I will be withdrawing all of my funds, closing my accounts with Chime, and I will do my best to ensure that my friends and family do not bank with them. I have joined my local credit union, and I recommend you do the same. Stay far away from Chime.

Chime was really good at FIRST! Now I would never deposit and checks with this banking institution again! Chime did not deposit my funds after five business days! My check cleared because the 200 was given to me but they have failed to release my funds! I was in need of this money and this company is ridiculous! I will be closing my account and encouraging everyone to do the same.

My account got closed with no warning after I had a deposit done. I sent all the documents and after 2 month I still don't have my money or account. The review team are not helpful nor accept calls at all. Please help.

If I could rate this zero stars I would. I have $335 dollars in fraud drained from my account. Four times I reopened my rebuttal and they denied me every time! I am out that much money and I watched it drain from my account. Chime is a joke and I do not recommend for anyone!

After opening an account with CHIME, on or about June 2, 2023, I attempted to transfer funds from my linked bank account. Chime notified me that the transaction had "failed", and I was prompted to "try again". My three additional attempts were met with similar results. I later learned from my bank that all my attempts were successful, resulting in an overdraft fee. Chime had submitted three fund transfer requests, totaling $1,500, instead of the one requested. Now all the funds in my linked bank account have been depleted, while I await the fate of the transferred funds.

I opened a Chime account. Received my card, used it for a few months. Then the problems began. I seen where others had the same issues. Chime and or its employees will lock you out of your account and what money you had in there, well write it off. It's gone.

I was a Chime customer for more than two years. Last February 07 they close my account without my concern. I asked them what was going on in my account and they could not give me any specific reason. I had a closing balance of more than $900 and till now I didn’t get my Closing check yet. I sent them more than a hundred emails and called them. Every time I sent the email and they said to upload my updated address and I did. Today is May 24 almost 4 months later and I didn’t get my check. They said the agent will take care of it sooner. I am not sure how many emails I have to send them in the future because they don’t have any physical locations. BE CAREFUL careful to keep your money in this fraud bank, any time they could close your account and you will lose your money. Fraud bank, any time they could close your account and you will lose your money.

Chime seemed to be a great solution until it wasn't. I deposited a check last week and due to a Chime system error my deposit was rejected. It is now a full week later and they are still holding my money. The representatives are under trained, hard to understand and honestly useless! Chime does not stand on customer service nor are they willing to resolve the issues they create! When dealing with money we've all worked hard to earn. I will NOT reward bad practices with my money! Customer Service is awful!!!

Their SpotMe is a joke. They started me out with a 20 dollar limit. Told me, "Increase your direct deposit amount and it will increase." They ask for a tip. If you don't give one it don't increase. My direct deposit increased by 6000 a month. No increase in Spot Me. You call customer service and get told a scripted response. What the hell are they paying them for if their answer to everything is, "We can't do anything?" Money mysteriously disappears as your balance loses money that don't add up to expenses. Stay away!!!!

The worst customer service I ever had. It was an okay experience until they decided to close my account for “suspicious activity” and it is being the worst pain to re-open it. The only reason I want to re-open it, it’s to be able to close it permanently. I don’t want to ever hear about Chime again.

At first Chime was ok. Then out out the blue they requested verification after 1 year of having account, which I had no problem doing. What I had a problem with as a business owner they asked for documentation that is used for applying for a loan. I never applied for a loan. When I asked why this certain documentation was needed I was told to verify income also. I was asked why I spent such and such amount here and why was I spending money on Krispy Kreme. I was blown atp as to why me spending my money was any of their concern. I still did not feel comfortable releasing that information so I asked for account to be closed. I'm still receiving emails to send in a good standing document. This bank is very unexperienced and have no clue on how to operate a bank.

Chime is with Stride Bank out of Oklahoma or San Francisco. I do well with them until one day, I don't. They are too difficult to negotiate refunds or disputes with. They can be verbally abusive as well. Hotel transactions are extra difficult with them. Any refunds they might sit on for weeks on end when you are on a tight budget. Sometimes they just don't care about their customers. They have refused to help me out and left me stranded in some horrible situation. Recently my card was stolen and they literally lengthened the time it takes to receive my replacement card. I think they can't be trusted. After being a loyal member for a while, they just throw the business relationship down the toilet whenever they please. I've had to report them to the FDIC and once to a State Senator, several times.

I got an email from Chime.com stating that an account was opened using my email. I attempted to change the password, and it sent an SMS text to a number I am not familiar with. When I attempted to change the phone number, it then asked for me to upload an ID and take a selfie. I've never come across a request like that, and it seems especially suspicious. There are no clear ways to report fraud or suspicious activity on the pages. I sent an email to "support@chime.com" and if they freeze the account without requiring any additional identity, I will change this review. Until then, I will assume they are crooks trying to steal my identity.

Chime is a scam. They allow their employees to hack into people's account and take their money, then refuse to fix the issue. I'm a single mom of a one year old and they took all my savings of 3000$. They do not care and it is not a safe banking option. Don't use Chime if you can help it because you never know if you will be next. God bless!

I have verified my identity and still cannot get into my account. No one will help me reset my password. I would not suggest working with this company. Seems like they use your information unlawfully.

Chime's customer service sucks. If you send them an e-mail to their support e-mail address, all they do is respond with canned **, basically telling you to call their toll free number, but without answering any questions. When you call their toll free number to get basic information, the people with whom you speak (including supervisors) are flaming idiots who can't (or won't) answer a question! When I asked a specific question about their products, the supervisor said, "Perfect," not even realizing that I had actually asked a question! Since these people are so stupid that they don't even realize that they alienate potential customers with the way they treat us, I would recommend that you just take your business elsewhere. That's what I'm doing, because I don't need the wasted time and the aggravation.

I wouldn’t recommend them to anyone. Out of the blue my card would not work, couldn’t get any money out at all or use online. I looked up online and there were so many people posting the same thing happening to them and they were stuck in restaurants and other places not being able to pay. I tried calling the number on the card, wouldn’t go through and couldn’t get anyone on the chat feature. Their app was obviously hacked, I finally got through and was directed to do things to reset the app but instead it transferred all my money to a scammer using a new feature called pay anyone which I never used at all. They said they would investigate. The very next day they said they investigated and there was no error. One day, really?

I've called and called plus sent numerous emails to Chime member services for assistance after they locked my account. I am not able to log in to my account - I've sent in required security documents 3-4 times, reported back that links they send to me only give me error messages, have arranged a new phone number as instructed, deleted the app, uploaded and updated the app, explained I can't change my password if I can't log in - and it's been a week since I last sent in security documents - again - and I'm told to WAIT to hear from them - even had one of the ladies designated to assist customers laugh at me for being upset. My social security check goes to this account. I don't have access to the funds, I can't pay my bills, I can't place a verbal order to transfer funds, and I can't close the account without loosing a great deal more time while waiting for their check in the mail. STAY AWAY FROM THIS BANK!

This is the second time I tried to mobile check deposit and it was rejected. This was from my payroll department of my company that I worked for 2 years. All the direct deposits were going into my Chime account, however, when I received a physical check from my company, Chime would not accept it. I called customer service and they tried to tell me this is not legitimate. I stated this is from my payroll, their policy clearly states that a payroll check is accepted. They then tried to say this is a third party check, I stated that is incorrect. This check is written directly to my name, from my payroll with the same title that is accept by the direct deposits of Chime. It was also a check issued by JP Morgan Chase Bank. You cannot get more legitimate than that.

They are a bunch of crooks at Chile they stole 930.00 from Me. I was scammed. I filed a dispute explaining the issue even filed a police report they still denied my dispute. The same thing happened to 2 others 864.00 and 1300.00 dollars. They refused to refund the money back. I filed a freaking police report their so called dispute team does not care. I'm left without any money. Think twice about getting an account with them. I'm going with a new bank. I hope a lot of people read this. I'm going to put it to Chime. They want to screw people well see how they like it when I post a review in every website I can.. BUNCH OF CROOKS. CANCEL YOUR ACCOUNTS. Don't try disputing their so called Investigation team will Decline you. They kept my 930.

If I could give Chime a rating of zero stars, I would. I prevented from logging into my own account until I verify my own ID. I can't tell how much I have in my account!!! I've tried to verify my account AT LEAST 5 TIMES IN THE PAST 10 DAYS. They need a picture of my license. The problem is the program they use takes the picture BEFORE THE SHOT IS LINED UP PROPERLY! The picture is deemed no good. They give you 3 tries, then they won't validate the ID. None of the Customer Service representatives can speak English clearly. They'll listened to my issue, only to put me on hold and transfer me to an "escalation specialist". The escalation specialists send me the email described above. I STRONGLY RECOMMEND THAT, IF ANYONE WHO NEEDS A SECOND CHANCE KIND OF ACCOUNT, STAY AWAY FROM CHIME!!!

I been with Chime for about 5 years now, I have direct deposit and never had a problem, I used the mobile check deposit a bit, about 2.5 years ago they disabled that feature for me, I never had a single problem with any check ever! When I called to find out what was going on, they told me they can shut down that feature when they want, at anytime for no reason, do they pick random names? Hey let's screw this guy over, shut that feature off, almost a good deal with chime.

I had a account with them and they lie and take your money. You do a dispute and it take up to 90 days and still nothing from them on the account. Their workers are rude and very hateful. All they tell you is to email support and nothing from them either. I think they should close because they are a rip off.

Chime closed my account without any notice. When I reached out for information, they would not provide any reason. I had thousands of dollars in the account, used it receive my paycheck, and to pay credit card bills. Already, I have been charged a $200 late fee by my building because they did not even honor pending transactions made before the closure. They still have my money but are not responding to my communications asking if I will even get it back.

I was talked into banking with Chime from my wife. She sent me the link and told me how wonderful Chime Banking is and went on and on about how amazing it is. My nightmare started a few days after moving my direct deposit from work to Chime. I tried to log into the app on my phone and was advised I was locked out and I had to contact Customer Care through Support@Chime and I did and I was requested to send further ID proof to unlock my locked account. I sent exactly what they requested and received another email asking for more ID proof. I sent more ID proof of who I was and where I lived, again I received an email asking for even more ID proof.

I like most things about banking with Chime, I really do but. Without someone competent to handle an issue the good stuff doesn’t really matter. Nice car, oh there’s no gas for 200 miles. It might as well be a lemon. I’m in Ireland to bury my dad. I’m locked out of my account. We’re it not for friends I’d be living on the street with no food or lodging. I mean that is where I’m at and I’m locked out of my account. I’m in Groundhog Day he’ll. I have followed the prompts for verification but there’s a glitch. After I uploaded my documents at least 11 times and each time I get a screen image that reads “SUCCESS” inside a spinning circle. Only to be followed by the words, something went wrong.

I have been banking with Chime since 2018. Haven't had any real issues. Last year I had a scammer(s) use my account to make several purchases and I disputed each of them and was reimbursed. I even referred quite a few people to bank with them as well. So, I had no reason to believe this bank was not safe until now. I get paid biweekly on Friday's and with Chime my money is usually available Wednesday night. My routine is once it has been deposited, I start paying my bills.

UPDATE: I was initially SCAMMED by a Chinese online firm called Rabbit Quick on November 13, 2022, for a terrible knock-off product costing only $59.95. I worked thru ALL of the Chinese product return policies except one - paying for the return of the knock-off product all the way back to their Chinese warehouse for more than twice the purchase price. See the clear SCAM? As a part of fighting the original SCAM, I contacted Chime (my “bank” at the time) to report that particular SCAM and to request a SCAM refund of the purchase price due to the fraudulent nature of the sale.

When Amazon denied my claim that a driver delivered a package to the wrong house, I tried disputing the payment made with my Chime debit card. I sent Chime's Disputes Team the Amazon delivery photo and photos of my house that proved the delivery was made to the wrong house. Chime failed to factor in human error and did not use my photos in their determination. They denied my claim by basing their decision solely on information from Amazon that several accurate deliveries had been made in the past. Chime called past deliveries "compelling evidence" without considering any evidence and information provided about the delivery at issue.

They wouldn’t listen to me when they stole $100 from my account. I tried to send my daughter money. When I typed her number in it came up some other lady's name so I decided not to go through her phone number and went through her email. She never got the email and on my transactions it showed that lady's name and she got the money. When I requested she return the money the text went to my daughter. So how is it my daughter never got the email and got the request through text! I have fought with them time and time again. They denied my dispute and are not willing to return my money!

I filed a dispute with Chime because Bob Evans was supposed to give me refund. They denied my dispute even with me send the email from Bob Evans saying they couldnt my transaction to process a refund when chime can clearly see it on my transaction history.

I bought a new phone. I have been trying to transfer my account for a month now. The app is saying my email & my password is not matching. I have tried changing my password it won’t let me. Customer Service couldn’t help me. Very Disappointed Member.

DO NOT SIGN UP FOR CHIME. The debit card stops working unexpectedly and without any notification. This has happened to me at least five times in one year. When I call the customer service line, their solution is to cancel my card and mail a brand new card each time. Once I was in the airport and needed to pay for baggage on a return flight. I ended up having to ask a stranger to pay for my baggage, thankfully they were willing to do it.

I opened a Chime account, transferring everything from my bank account, including automatic payments from my business, with the promise of ease and less stress but that has been quite the contrary, as I’ve had nothing but problems, and still have yet to receive my debit card after three weeks. This was the absolute worst decision I’ve ever made. I tried to transfer money to my daughter and it takes up to six business days to do so. I would highly recommend that you search for another banking company because this is not it.

Worst customer service ever. In January of 2023 I was given the run around about a mobile deposit. I tried to use Chime's mobile deposit feature to deposit to a payroll check and was told it would take no longer than 5 days to process. I bank with a few other banks and know this is a standard boiler plate verbiage. I waited Three business day and checked my account to see if funds were made available, to my surprise they were not. I then called the bank that the payroll check was written from and they informed me that the funds were made available to Chime earlier that day. I then waited one full business before calling Chime to see why the funds or at least a portion of them was not made available to me. I was told that I would have the funds on the following day, (day 5) at 0700am.

The only reason I gave it one star was because I had to put something in order to write this review. I have been with CHIME since 2019. I have had disputes in the past, for relatively small amounts. My card was used to make $179 worth of purchases from Apple. Thank goodness I picked up a shift in the ER and was awake when my phone started going crazy at 3:08am. I instantly locked my card, called and reported it, and requested a new card.

Okay I been dealing with Chime since Oct 2022 and I receive direct deposit from social security and my job yet they refuse to spot me 200. They keep saying they system hasn't generated it so I can't get the $200 spot me. I'm stuck on $20. All these deposit I have coming in and y'all system hasn't generated it

I started this Chime account last year. So I try the credit builder cause they said it can boost your credit score, I always put the money in way before the due date and keep it in there until the first of the month. They will send it to the credit companies 3 to 4 days before your due date, my due date is the 23rd of every month and I make sure what amount I spend or the month before I put back way before my due date. One time they sent it over for $5 and my credit score drop 26 points.

I used this card since 2018. They were always helping me with my dispute when the money was a small amount but ever since October 15 22 I purchased a $363.50 wig from ASHIMARY hair product they won't go forward with the dispute. They have closed it over 100 times. This Merchant Ashimary hair product has received the item back and still have my refund. Chime keeps my discount so all the Chime workers are **. This merchant is a ** company so they not helping me now so this merchant basically robbed me. This company is for the merchant not the people's. I'm closing my card tomorrow and I'm done with this company. They are scammers. It's had a class act case against it where they had to pay 1?5 million to customers they scammed so do not use this card company.

Chime customer service is not good. They don't take notes on your situation. They close my dispute without letting me know don't attach your card with cash app they are not helpful my account is locked. I can't even get in it.

This company has been the most unavailable, unreliable, and misinformed experience I've had since my son passed 2 weeks ago... Trying to close his account and talking with people that are not only not helpful but don't understand or try to, that I have sent all of his records a dozen times... I would highly suggest not doing business with them if you care about any business affairs for your family in case of your death... I have begged them to help me...even supervisors as they are taking other calls while they speak with me. This is the worst business exchange of all of his accounts and I want everyone to know. I will probably have to hire an attorney... Don't use them. The broken english supervisor wouldn't allow my request to go over his authority.... It's an inept organization.

I went to Chime because I was using another online bank that had terrible security. Had someone order a debit card from my account while I was on the phone with customer service to cancel another card that has been ordered and activated without my knowledge or authorization. I liked that just to open the account I had to go through several steps to verify my identity. If nothing else I felt more secure about the account than with my previous bank. Security I give good grades for, everything else is less than acceptable. First my direct deposit, I called to ask why they are so random. Could be Wednesday at 1:30 to noon on Thursday. Their response is the payroll department is at fault.

I loved chime, to be perfectly fair I convinced 3 other people to move to Chime. If you never need anything from them you will likely feel the same. I however needed customer support. I pay my mortgage via the Chime Check Pay. Supposedly they send a check to pay my bills. My mortgage company is claiming I missed a payment that I paid with this feature of Chime. I initially requested copies of those checks 28 days ago which their website and some of their customer support representatives know. After 10 days of being patient (they told me 3-5 business days) I have started emailing, chatting and calling every day. All their offshore support can do is provide statements which of course I can get from the website, so they are essentially useless in this case. They created an escalation ticket for “back office team” who could supposedly get those check copies.

Do NOT fall for the false advertising of their Credit Rebuilding Program! They only lure people who are trying to improve their credit by getting them to have their entire checks direct deposited in a Chime holding account and then, even after they send you a Visa debit card, and verify who you are, when you try to activate the Credit Rebuilding Program, that has to be done in the Chime App, it says you're denied because they can't verify who you are!

I got the credit builder card which has so been great for 2 months & suddenly I got a -77 point ding on my credit report. When I looked at why it’s because of Chime. I got the credit builder account to build my credit and everything is paid ahead of time. Every time I spend on that card is paid ahead of time but chime reported to Experian (I talked to Experian) that I owe a balance.

Had the pleasure to have employee Jun **, from the Chime dispute department work diligently and professionally with me in regards to my concerns regarding unauthorized transactions. He really helped me get everything sorted out and made me feel comfortable banking with chime. Thank You for being patient and understanding. Thank you for being helpful and very professional. Good Job!!!

I had an account about a year ago and they closed my account because of fraud and had my card replaced two times before they closed my account and they are saying that it's my fault because I got hacked.

Don't use this app. Worst business ever. Stole my money. It's been over a year and they're still neglecting to send me my money back. In my eyes and anywhere else that would be stealing. Do not use this app cuz I'm one of many it got stolen from. They got me kicked out of my house. I was out on the streets because of stealing Chime stealing my money. Repeat do not use this app. Don't fall into the trap and then I'm still in your money cuz anywhere else that's stealing.

I have been locked out of my account and can not get any help! I have phoned and emailed several times and the “supervisor” said to just keep waiting. Meanwhile I can not get to my OWN money!! Horrible customer service! Would never recommend!

Do not use this banking app whatsoever. My account got hacked at least 5 times through Chime. When I proceeded to file a claim, their service team decided to unsubmit to where I never got my money back. It previously got hacked again and when I go to complain they tell me that I have to wait till the charge goes all the way through to get my money back in which the money has already been taken out my account. Once I proceeded to tell them that I want my money back ASAP, they tell me that it could take up to 90 days. I said it once and I’ll say it again, don’t bank through this app.

Beware of this bank!! I decided to give them a try and was very disappointed... First off, the mobile check deposit has NEVER worked. The one issue that really sent me back to Chase was I was put on hold for 30 minutes to dispute an unauthorized charge on my account. Had to call them back as after a half hour I figured they forgot about me. After another 20 minutes on hold, an agent told me I may get my money (that is mine) by March!! It is December!! Do I get interest while I wait?? Going back to Chase. They refund disputed charges in 2 to 3 hours, not 3 ** months!! What a joke. Thank you for wasting my time!!

DO NOT USE. This bank is a scam. I canceled a service and they refuse to reverse the charges even though the merchant is willing to reimburse me but they never paid the merchant. I already urged family and friends to close their active accounts based on my horrible experience which I will also share with others. This bank will scam you out of your money. DO NOT USE and stick to reputable banks.

I woke up to four emails from Chime:

I do not recommend this company. I filed an dispute. They gave me the money and then these people decided to take back the money which my account was over drafted for the same amount of the dispute I made. I paid them back and they overdraft my account again. So basically there trying to make me pay them twice and then when I call they say basically I gotta pay them back. So I just shut down the account with the overdraft fee cause never did they charge me twice and never did I had to even pay back and dispute claim because my money was stolen from me. I left the company and I been with them for 5 years. They play games with people's hard working money and that ain’t cool. This company needs to be shut down.

This is by far the worse banking online company to use. You can do your own research but you will find Hundreds if not thousands of people have wrongfully had their accounts closed or not reason and Chime will not explain anything to you. This company should be shut down and is fraud! Where are all these people's money that you are keeping?? Chime has some major explaining to do! DO NOT USE THIS COMPANY!

I was very happy with Chime then all of a sudden my account was locked. I replied to their email with my ID and some mail to prove my identity. No response. I call customer service and they can't help me. So how do I get my 100$+ back?? This just happened a few days ago but I'm broke and need my money.

I have been locked out of my account since 29th October 2022 and to date, I am unable to get access. I have emailed the required information 5 times and called countless times and still no response. Apparently, their back office is responsible for verifying my information and they are overwhelmed with requests so I have no option but to wait. Their customer service representatives are not authorized to do anything to assist customers. The Credit Builder is also a scam. My card never worked. All transactions were declined despite having more than enough funds to cover my purchase. STAY AWAY FROM CHIME.

I’ve been a member of Chime banking for about 6 years, today I tried to update my new number and I sent a email to support@chime.com and they responded with a email asking me for my ID and a photo of myself along with the last 4 of my SSI and I did just that, well then my account gets suspended and shut down with $100.07 in it and nobody will respond to me. I tried to call and the lady said my account is under review and there is nothing I can do. That cards had funds on it to get groceries and now I’m screwed. I can’t eat tonight now over a phone number being updated. Buyer be aware. Don’t bank with these people, they will not be there for you when something goes down, they will tell you to email them. Thanks Chime.

Someone picked up my lost debit card and charged $504.29 to my account before I was able to notice, less than 12 hours later. I immediately cancelled my card and called customer support. They could not accept a dispute until the charges were final (and not pending). I filed the dispute as soon as I could, 2 days later. Less than 24 hours later, I received a denial letter telling me the charges were accurate and not fraud. I filed a police report, sent countless documents to them, and they are still saying that the charges are correct, even though I've been in touch with them daily since the incident occurred. I will be filing a complaint with the government and hiring a lawyer. This is the worst customer service I have ever encountered.

I have had Chime for years. I like getting my deposit 2 days early. That was, until this last week. Not 2 hours after receiving my regular paycheck deposit, a transaction called "Phblur" started taking $20 at a time from my Chime checking account until it was drained. Chime security sent me a message asking if those were mine. SO, I disputed them and had my card cancelled. NOT EVEN an hour after filing, Chime denied my dispute saying they found nothing wrong with the charges.

I get direct deposit for Social Security. Any other bank the day I get my check it's in the bank. They hold my check for two three days before they release it. They say they haven't received it yet it's wired from the United States government. It's in their account. They use your money and hold it to collect interest on it and release it when they feel like it. It's absolutely bull. Don't ever use CHIME.

Chime is not helping with my dispute at all. A ATM did not give me my 200 dollars. And they could care less about it. They said I was not eligible for a provisional credit. Their customer service is horrible, they could care less. Do not use them. Go to another bank.

Do yourself a favor and check the reviews of this company before giving them your hard earned money. My daughter opened an account in Chime in September 23rd because she was traveling to Italy. Chime advertises that they don't charge any fees for foreign purchases. I deposited her savings in the account for her expenses. On September 27th she tried to pay for an expense in Italy and her account was locked. Chime states in their phone application that there is an email to send information to verify my daughter and unlock the account. The same day (September 27th) the requested information was sent to chime.

Worst online bank I have ever used. When I decided to close my account they sent me email saying they had decided to close my account when in fact I did. You cannot mobile deposit checks. It is difficult to link other accounts.

I actually loved Chime when I first opened my account. Loved it. But then I had an issue with a check not getting deposited. I have been fighting with them for almost a month now just trying to get a RESPONSE. A RESPONSE. I called, emailed, and sent a chat with their online chatting. I have not been offered any help. At all. Use Venmo, Cash App, Pay Pal, literally ANYTHING but them. Truly awful company and outright thieves.

On September 10, I uploaded $500 at Walmart Money Center to my Chime account to pay two bills. The following day I tried paying my electric bill, which was unavailable to me due to Chime suspending my account. Without any notice, I suddenly no longer had access to my money. I called the customer service number on the back of the card, and they were unable to give me an answer. Customer service told me to contact Chime via email with pictures of my id and proof of address, and Chime should return me an email within 24 to 48 hours; that has now turned into three weeks later, and still no response. I emailed them every day until I realized I would not get a response. Customer service is only there to direct you to the email. They cannot reassure you if anything because they do not know. I will lose everything because this company will not return my money. How can they get away with this?

I had a account with Chime which they closed my account for no reason and stole $7000 that I had in my checking account. They gave me the runaround and some ** Lies. Please don't do business with them at all. They are a scammer bank.

I have banked with Chime for over a year. They recently closed my account with no reason. When I asked for the reason they said my deposits went against their transactions which the only deposits I get are a Social Security check. I had Chime Credit Builder and a savings account as well as the regular checking account. And for no reason last week on a Monday they closed my account savings account and my checking account and told me that I would be sent a check for my remaining balance. Which would take up to 30 days. Customer service is horrible. I've had issues with unauthorized transactions. It takes them up to 30 days to release your funds. I do not refer anyone to bank with them. The credit builder does somewhat help your credit but there are other ways, you can build your credit as your credit score doesn't go up significantly with them.

Chime allowed $1399.99 to be stolen from my checking account, denied my dispute, and refuses to return my money in spite of complaints filed with CFPB, BBB, and my local police department. Chime allows fraud to happen on its watch, and does nothing to protect its customers. Their reps just parrot the same canned responses over and over again. I continue to be asked to prove negatives when I did not make or authorize the transaction in question, and they need to return my money. Or, how about I get all the other people they stole from together and we file a class action suit to shut Chime down?

Why is Chime canceled orders, have a seven pending. Before I'm able to get my funds back in my checking account, my nearly $200 purchase that was canceled September 13 is still pending and tomorrow is the 20th. I have direct deposit and been banking with Chime for years. Had large deposits and they making me wait 7 days not counting weekends of course to make my money available for me. Really, are you serious? I think it's time to look for another bank. Chime is not the good bank I once thought they was.

Just opened my Chime account, got my card. Went to finishing activating my card, for some reason my account was locked out, everybody I speak to gives me the go around, now they have my money. Won't refund it. I've decided to get an attorney and report them to the BBB.

In trying to build my credit I chose to use the Chime credit builder card. I uploaded several hundred dollars in cash and used the card to pay bills and for items I needed. Even after I used my own money on the card, I had a few hundred dollars left on the card. I thought the use of the card in paying my bills using my own money that I uploaded on the card was how it actually improved my credit.

I had unauthorized transactions that were over 1000.00 on my account. I filed the disputes, cancelled my cards, reported identity fraud, and they still denied me. Worst customer service people ever!

Went to pay our electric bill to find out our account was drained by unauthorized purchases we never made & they will not cancel the transaction "due to policy". So now we have no money and have to wait around for them to actually process these unauthorized pending charges which could take up to 90 days so we have to struggle till God knows when, till we receive our hard earned money we worked for! So much for safe. That's a bunch of lies! So disgusted it's unreal right now.

Do not deposit a check for a high dollar amount. Never again will I do that. Even after my attorney held it for 10 days they had to do the same after receiving the funds from the other bank. I even went to the other bank to verify.....

I believe with all my heart that it was not an outside crook but Chime itself that stole money out of my account. My wife and I within 6 months had money taken out of both our accounts. 150 out of my wife's and she had to get a new card. $1,200 out of mine and I kept calling to tell them someone was changing my phone number cause I kept getting emails saying, "If you did not change your phone number, please contact us" and then my account information got changed and I couldn't even recover it cause they changed my email and everything.

A friend of mine referred me to Chime to get the $100 referral bonus for each of us that they offer. Before I did that I just emailed support at Chime.com and asked since I created a login ID and password in the past will I still be eligible for the bonus. Their reply in the email was they were able to locate that I created the account in September of 2021 but it was not yet activated so I could go ahead and do a direct deposit of at least $500 within 60 days and both my friend and I would still each get the $100 bonus. Within 25 days I had a qualifying direct deposit but neither of us received the bonus. I emailed back to Chime support. They suggested I contact support through the chat feature in the app.

Chime stole $250 from me. I had received a few hundred dollars on my chime card. I was trying to send $250 to a friend, I accidentally spelled his name wrong by one letter. I knew immediately I made a mistake so I contacted customer service. I made a dispute. When I went to check on it a few days later they said they had no record of anything.. I made a second dispute which they denied me. Pretty much saying they couldn't give me my money back that it was just in limbo. $250 is a lot of money to me.

I was a happy customer from 2017-early 2022... until the day they finally decided to close my account without any explanation or warning. The app prompted me to call them to address my questions. When I call, the automated system told me to email them and hung-up on me. I emailed them. I received a very generic response that I had a closed account. I asked for more information, and was told that that my account was "identified for closure" .... Again I replied asking for specifics. I was told I was being transferred to their specialists for review... That was over a month ago. No response. I don't even know how much, if any, money was in that account as it was my secondary account and I only paid 1-2 small bills from there and was getting direct deposits from a second job I stopped working recently. If I could give 0 stars I would.

Chime is not a bank. It's an app. There is ZERO representation from Chime for problem solving, and my problem was caused...by Chime. When they cause a problem, and they will...a customer service person who you cannot understand, will read a script to you over and over telling you that they will forward your issue to another department which will then get back to you in 24 to 48 hours. This all came about when I made a deposit to Chime from my Morgan Stanley investment account and when the deposit was completed, Chime put a block on my account! Why? IT WAS A DEPOSIT!!! Morgan Stanley JUST VERIFIED my Chime account with 2 small deposits a few days ago! I was not able to pay my rent and my property manager charged me $100 per day in late fees.

First and foremost, I'd like to say they're only good for their SpotMe and early direct deposit payments. Other than that, they don't give a crap if your card information was stolen and used online that was unauthorized. A year and a half ago was my first experience of debit card fraud. They immediately resolved my dispute in 48 hours. Now, when someone uses my card for $97.83 at Chili's on the complete opposite side of the city from where I work, they say they see no error that occurred. I called the Chili's and spoke to someone 4 minutes after I got a notification that my card was used at their location and they confirmed it was fraud on behalf of a woman or fake alias of "Lindsay London."

I banked with Chime since 2016. Fraudulent purchases were made on my account from across the country and Chime denied my dispute saying no error occurred. An absolute joke! How did I make a purchase at a casino in Vegas when I am on the East Coast? I will be closing my account until they employ more knowledgeable people in customer services and disputes because they are definitely not for the customer.

Like many other reviews on this site, Chime received one star from me, because the option for 0 stars does not exist. I feel this needs to change because it gives false information to consumers as an overall business rating. Chime needs to have a class action lawsuit brought against them. I have, for the past month, been trying to access my mobile account as still, an active member. For 30 days now, I have been unable to access my account online (the only way to do it) and NO ONE from Chime can fix it nor explain why. I have sent in every piece of documentation they asked for and then some, the only thing I can possibly submit to them that I have left is my DNA and blood sample. I have also done EVERYTHING they have requested, including uninstalling and reinstalling my app, trying to sign in from my MAC, you name it, I have done it.

I have been with Chime since 2017 and never had an issue with mobile deposit of check but until I received a check from my job like always but my job didn't have the funds in the acct so it became a bounced check. The check was returned and I ended up with a negative balance in my account. I notified my job and they reissued another check from a different account. I tried to deposit but they deactivated my option to deposit a check permanently and would not reactivate it at all. This was the one and only time this has happened and it was not my fault that I didn't know my job did not have funds in the account or had a banking issue on their end.

First, my 74 year old mother’s account was closed without her knowledge for ‘suspicious activity’. Then it took her nearly four months for them to return her money from said account. Also, they said they sent her an email about closing the account, I let them know they hadn’t, they sent it that day, a week after closing the account. Then my sister’s account was charged (by accident), that company returned the funds, but Chime never put the money back into her account. Any time you call they give you the runaround, it takes months for them to fix anything, if they fix it, and only when you hound them. It’s ridiculous for a company to treat people this way.

CHIME IS A JOKE! I have had my account with Chime for quite some time now. Recently I have had a lot of fraud and unauthorized transactions on my Chime account. Chime has been notified of each one. I noticed money had been transferred out of my account while I was in Las Vegas. While I was in Las Vegas Chime blocked my transactions to certain stores stating they were suspicious. I requested they remove the block because it was me attempting to complete the transactions. I was told they have no control over the system blocking the transactions. The city may have been out of the ordinary, but I shopped at Ross quite often.

Last Friday, I received a notice that I needed to provide a handful of documentation within 5 days, due to another larger source of income that I recently started receiving. I complied and sent it to them within the 5 day period, and they requested more documentation. I explained to them that there was some documentation I was unable to receive that quickly, and they gave me instructions on how to get documentation they would take. They then locked my account on Wednesday, leaving me with absolutely no access to my funds -- mind you, we were a few days away from bills being due (rent, utilities, credit card payments, FOOD shopping, etc).

My husband and I both have accounts with Chime and we've been with them for more than 6 years. Up until last year, we never had an issue with anything and if we did the customer service was great at resolving it. But, I went to jail 2 years ago and I was there for about 7 months, in which time I can't use my debit card as we all know and surely can't got to Fairfield Inn and rack up 700 dollars of charges in a different location from where I'm from, McDonald's, gas stations, etc.

Chime advertises that a person's direct deposit will be received 1-2 days before actual paydate when in fact it was not received and then had to jump through hoops to get the deposit. Then when transferring to an external account it takes more time! WILL NOT use this bank again!

Signed up for this 2 days ago. I'm waiting for my card in the mail. I have money in my acct bal but can't do anything with it until I activate card or link. Bank says temp card is active but still can't send money. Some reason bank verification won't go through at the moment so literally spent 2hr trying to figure this out and still can't get to my money. Very frustrated.

I have been using Chime for years. I use it so I can get my paycheck early. They have amazing perks such as spot me for up to $200+ dollars and a chime credit builder which I have been using as well. However when I lost my card someone picked it up and made purchases on it. I immediately went to dispute the purchases and the Chime support denied the disputed saying I have no evidence. Someone even purchased something at a place I have never purchased anything before for $2 I assume to test the card before purchasing more and then bought an expensive app subscription as well.

Absolutely horrible customer service. My father's card was stolen the day he was hospitalized over a month ago. We called to have a replacement card sent. Because we couldn't verify the last handful of transactions they refused to help us. I explained we had no idea what the last transactions were because the card was stolen and the best I could do is verify the last deposit we knew about which was in March. Was told that wouldn't work. Even though we could verify every other bit of account info they would not help us. Got fed up and told them to just close the account so we could open a new one and was told we couldn't even do that because we can't verify transaction history. It's ridiculous that they don't have a better system in place when it comes to stolen cards. I'd rather pay a monthly service fee on another card than to ever have to deal with these people again.

Do not use Chime! Customer service DOES NOT EXIST. I have been a victim of identity theft from their institution. I cannot get through to Chime by phone as although the account is in my name, and the emails come to my email address, whoever opened the fraudulent account did not use my correct birth date or phone number and since I don’t have an account I don’t have that number. Since it doesn’t recognize me, because I don’t have the fraudulent identifying info, it will not let me through. I emailed with them in April, they assured me it was identity theft and acct closed. Not true as I am now getting emails about continued activity in my fraudulent account in May!

This is ridiculous. I requested five of my checks images and info, total about 3K that weren’t credit to my recipient bank account. Two weeks later, I was pissed and told them it was unacceptable, I would close the account after I cleared with this issue. They advised how to close the account without providing my info.

Don’t do Chime. On March 23, 2022 at 1:16 PM Chime had a sweepstakes #WhyIChime and an agent name Williams ** said that I won and asked me for sensitive information. Now I know that this is the actual prompted Chime for privacy purposes and security. This person know the ins and outs of how this company operates and went into my account. Stolen huge sum of money from me. When that happened I was locked out of my account for 24 hours. This person updated all my information to theirs and I was locked out of my account. After I stop crying I thought about the number that was attached to the date but it was too late. They were took money from my checking, savings and credit builder.

After 2 replacement cards sent and still not working I have decided to shut down the account. Furthermore, the reps and supervisors look like be on ** and are unable to provide basic info. The overall customer service is terrible. Chime charges also hidden fees on transaction but, this did not happen to me since providentially I was not able to transfer funds between the link account with my bank. Overall sub zero or black hole stars.... if are zombies like that eventual security problems will arise. Again, the customer service is terrible wasting your time and does not deserve respect. I have eliminated this headache and already I feel better.

On Monday April 4th 2022, Chime froze my account because I logged into my account with my second phone because my original phone unfortunately had broken and had to be repaired. I received a message as I was attempting to log in that my account was frozen and I had to email review@chime.com. Upon doing so I was told that I needed to provide a valid state-issued ID, and proof of address which could be a bill and the message stated that this could take 48 hours to resolve. I have since sent those document literally 5 minutes after I receive that message. I have reached out to Chime via phone literally four times a day to get an update on where my status was as my account is still frozen 5 days later.

This business you can't even call a business. They are misleading. You have to get through a robot before you can talk to a person. Took my money, wouldn't give it to me but allowed me to send it to someone who didn't have an account instantly. When I finally got to speak to a human to close my account he tried to tell me his name was Bill. Clearly that was a lie. Also I would not recommend anyone using this. If I could give it a negative 100 I would and apparently I have to give them at least a star because it's required. The star I gave is by force not by choice. A negative is what I would give.

I have a pending transaction that was made by a merchant by mistake, (amount) was corrected and payment deleted on merchant side within 20 minutes of error. Was told by 3 different people from Chime that I would have to wait 3 different time frames for it to fall off. First was 3 days (business days) then 5 days and now 7 which means I will not have access to my money for over 11 days. The merchant did make the mistake but corrected but Chime will not take the initiative to release my money even when I provided them with a contact to clear it up.

The IRS say I should see received my tax return on the March 16. Now it is Friday the 18th. I have a feeling they stole my money and they lied a lot and very rude and disrespectful and the head manager hang up on you

I had this service for almost 2 years and thought it was great. I very rarely ever had any problems and when I did it was always rectified very quickly but read the fine print everything is run by computers. There is no humans at all. They will pretend to be human but they are not and if your direct deposit misses by even $1 the commitments that they lay out no matter how long you've been a customer with them.

I had a few questions about what Chime's functionalities actually were since the online description was rather vague. I just wanted to know if it could be used without having any direct deposit set up. After going back and forth with automated emails, preprogrammed responses and maybe 1 real human, I was told they cannot tell me anything about Chime's functionality period unless I submitted an application with all my private data AND have it approved. So just to ask one question I have to risk my credit score and trust an already shady business. Please avoid their services like the plaque! I wanted to file a complaint with the BBB except Chime isn't even accredited!

Allowed fraudulent charges on my Chime card without my activation and refused to refund money. Due to previously disputed charges I requested a replacement card, card never showed up. I reviewed my account and noticed charge hours old which Chime said I could not dispute. How could this happen if I didn't have a card in my possession?

On March 2 2022 someone withdraw $900 at ATM machine. I was at work at the time and have the credit card in my possession. I never claimed as stolen or lost. I put a complaint the same day. 5 days later they closed my case with no explanation, no help and no proof. Actually scammers and it's supposed to be protected by the FDIC. Yeah right. Don't trust this credit card (Chime). They are fake. Company. Location. San Francisco California far to deal with them in person.

I bought something online that I never received. The seller kept saying they would refund and didn’t! Chime denied my dispute as well as rebuttal even though I provided proof including the email thread with seller where the seller kept saying they were trying to refund and kept lying to me because they are clearly scammers, I rebutted 3 times and emailed with the seller until dec each time providing new emails or new info and chime still denied to refund my money! Seriously why are they backed by the fed reserve? I’m making a complaint…. Also the outages - what’s up with not being able to use my bank when needed because there’s an outage! Do yourself a favor and don’t use Chime.

Do not use Chime!!!! I recently opened an account with them, got my new debit card and had direct deposit. Went to withdraw cash from the atm...declined! Invalid transaction! I spent almost 2 hours on the phone with them after being on hold for a half hour and they couldn’t find any issues with my account or debit card! The guy had me drive around to different atms and registers trying the card over and over he had me change my pin several times and he could not see any reason why it would not work. He put on hold for a supervisor, another 20 minutes, who then also had me go to another atm and try again and told me to send them a picture of the error code there was no codes just a message saying “invalid transaction”! So 3 hours on the phone, almost a half a tank of gas and I have no access to my money now! They asked me if I have a “friend” that I can transfer to and have them withdraw the cash for me and give it me!!! Outrageous!!!

I'm unable to get a Chime prepaid debit card. I have no idea why. Probably isn't worth it anyway. They are a HUGE pain to deal with!!! I enter all of my info and go through all the steps, just to be told at the very end that they won't have anything to do with me. JERKS!!!!

I have a checking and savings account with Chime and have demanded for over a year that they close the zero balance accounts. To this date and ignoring multiple requests, Chime continues to refuse to close the checking and savings account.

I have been a customer for quite some time. This past Friday, somebody was able to access my account and change my telephone number and cancel both my Credit Builder and Debit card. I wasn’t aware until Saturday morning around 0740. You would think you would be able to contact customer service for fraudulent activity, but guess what? You can’t!!! Called the 800 number listed and per their lovely IVR system “my number is not on file and since I can’t verify the last four digits on my card I would need to EMAIL customer support.” What in the actual??

This company is a complete joke. They claim to be a “real bank” but handle unauthorized transactions with little to no care at all. I had my card stolen and 4 unauthorized transactions were completed on my card totaling over $800 and they closed my account and found no wrongdoing. I advised them if my police report from my purse being stolen at a gas station & they STILL refused to credit my money back or see the police report.

I will start out by saying, I am not an actual customer. I am an honest person who found someone's debit card. I was only trying to let the company know I had their card and to shut it off for them. Now to the unbelievable part. There is NO number for lost Chime Cards anywhere on their site, or on the card itself. I called the one "customer service" number that is on the card and on their website. I sat for a long time and listened to every option hoping to be able to speak to someone. Not only did I not get to let them know I had their customer's card, but I never got any real information. The automated messages for each area were more like advertisements for the company. I felt like it was maybe written by a young child for a school project or something. Sounded very unprofessional.