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New American Funding Reviews

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About New American Funding

New American Funding (NMLS #6606) is a California-based mortgage lender founded in 2003. The company is licensed in all 50 states and has branches in 44. It offers multiple types of mortgages, including FHA, VA, USDA, conventional, jumbo, buydowns, reverse mortgages and I CAN loans. You can start the application process online, but you’ll have to chat with a loan officer to finalize your application.

Visit www.newamericanfunding.com
Pros
  • Offers incentives to first-time homebuyers
  • Numerous loan options, including several FHA loans
  • Quick preapproval decisions
Cons
  • Application process not 100% online
  • No pre-qualification without a credit check

New American Funding Reviews

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    • 4,957,941 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about New American Funding?
    • 4,957,941 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 4 Reviews 230 - 380
    Verified purchase
    Staff

    Reviewed April 20, 2022

    Brian was knowledgeable, supportive and made getting our mortgage as simple and straightforward as possible. I would gladly recommend Brian ** and New American Funding to any family members or friends who are considering buying a home. I always had confidence that he was giving us the best advice for our needs.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to submit a review and for the five-star rating. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2022

    Want to recognize the team of Marlo ** and Sean ** for doing a great job on my refinance loan! Would highly recommend them to future customers. They were always available and answered all my questions in a timely manner.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2022

    The loan officer, loan processor, escrow officer and appraiser whom I interacted with were knowledgeable, kind and responsive to my inquiries. The whole process was carried out in a timely manner. I would have liked to review the closing documents 24 hours prior to the signing. I was only able to read them one hour before signing.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & Speed

    Reviewed April 20, 2022

    Easy, fast process. This is a great company to get your home refinanced. They make the process of refinancing very easily. They have great people with people skills. When we had questions they gave us answers as soon as they could.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 20, 2022

    The whole process was very professional and expedient. All personnel involved were courteous and communicated keeping me abreast of the refinancing procedure. Right from the beginning of the refinancing, I was told of what I needed to send in and from that point the process proceeded smoothly. I am very satisfied and pleased.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 19, 2022

    Stacey Was so helpful. She bent over backwards to help us. So professional and friendly. Great experience. Thank you Stacey!! Kimberly Was nothing but kind and helpful throughout this experience. I highly recommend NAF!! Thanks to both of these ladies!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 19, 2022

    My team of Brenda and Selma were such supportive and helpful people to help me through the process of buying my first home. I cannot say enough great things about their timeliness and patience throughout the complex process. Thanks Selma and Brenda!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 19, 2022

    Donald has done an excellent job, both Donald and Kimberly have help me in a very professional way and I am very happy with American Funding, I have been talking to family and friends about how great is American funding and Donald along with Kimberly. I very happy. Thank you.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 19, 2022

    I can’t imagine there is anybody better than Steven when it comes to buying a home. He sticks with me, and made the whole process easier to manage. We are very thankful for Steven and his ability to teach and lead us through.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    PriceStaffLoan ProcessRatesCommunication

    Reviewed April 19, 2022

    Everything went pretty smoothly in reference. My loan officer was very nice and keep me informed with each step of the process. They worked with me to get me the best options and price. Overall I'm pleased with the online experience I had with the refinancing of my house.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 19, 2022

    Peter made us feel heard and answered all questions we had. He was really responsive and willing to talk us through all steps. He talked to me on the phone for our first conversation for an hour! Other mortgage companies gave me five minutes to talk. I would definitely recommend him to all first time home buyers. He was so helpful! Thank you!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed April 17, 2022

    The entire process was very easy and I had contact communication with my loan officer. I also want to mention that everything was done very quickly. I called many banks and credit unions but wasn’t please with the rates. American offered the best rate.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffTransparencyHonesty & Transparency

    Reviewed April 17, 2022

    Transparent, professional, and attentive. I appreciated that I was not rushed, forced or deceived. In particular about my personal information. Olivia was direct, and provided myself w/ all personal files pertaining to myself or my account. Other banks failed to do this. I also appreciated not feeling rushed or lied to, as I did w/ other banks.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceRates

    Reviewed April 17, 2022

    My refinance was so easy, hassle free, great communication with everyone, great rate. I am so happy I did this through New American. Every person I dealt with was awesome. I would not hesitate to recommend New American to others.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed April 17, 2022

    River was very open and honest from the beginning. I had a couple disappointing experiences mortgage shopping previously. River and his team were very patient and walked me through each step. They responded to each and every question I had immediately. A++++++

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffTransparency

    Reviewed April 17, 2022

    Steve was just amazing from day one. I was referred to Steve by one of his previous clients. Steve took the time to help educate me about the process, step by step, and sharing his own experience with his first home. His professional and personal attention to his clients is extraordinary. I was able to rely on Steve to stay on top of my file and keep me updated, while answering my questions. I would strongly recommend Steve to any future clients.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffHonesty & Transparency

    Reviewed April 17, 2022

    Very helpful and pleasant to work with. Made everything easy even widen it wasn’t. Would recommend to anyone looking to buy a house. Was very upfront and honest about how stressful it was to buy a house which made me ready and made it easier.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 17, 2022

    James outstanding performance really showed through with his attention to detail. He thoroughly explained to me my options and helped navigate what at times could be an overwhelming process. I couldn’t have asked for a better team to get me into my first home.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 16, 2022

    The loan process was very quick from filling out the initial application to the appraisal and completing the loan. The checks were received a couple of days after closing. The team were easy to contact and always stayed in contact during the entire process.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2022

    Highly recommend EJ and New American Funding. Fantastic communication from the start. The team worked so hard for us, I felt like family. Thanks for making what is usually a stressful process smooth and pleasant. We'll be recommending y'all to anyone who is looking for funding.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed April 16, 2022

    Joe ** with NAF is quick, and efficient in getting your loan dialed in. Start to finish in under a month! Electronic submission of documents really speeds up the process, along with an easy-to-follow list of items needed. Thanks a bunch, Joe.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 16, 2022

    Great experience. Very nice person. He was always there to answer my questions. I would recommend friends and family who want to buy their home because I know they are going to be as happy as I am. Thanks for everything.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 16, 2022

    Daily conversations were great! Jeff & Isaiah were very professional! The submissions back and forth were timely. I recommend NAF to my realtor & she was imprssed on the professionalism, timeliness, the overall experience. I will recommend NAF to friends & family. Great job gentlemen. See you fishing in Michigan.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 16, 2022

    This was my first refinance and I thought it would be a more complicated process but Kelly made it easy. I did my research before diving in and had a bunch of questions. I shopped around quite a bit before diving in and every other lender seemed annoyed by my questions. Kelly did not.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for sharing your experience regarding your refinance process. We are glad to hear that Kelly made it easy and addressed all your queries with patience. At New American Funding, we value your research efforts and always aim to provide a smooth and responsive experience for all our customers. If there's anything else you need or any additional questions arise, feel free to reach out. Warm regards, Customer Service Management.

    Verified purchase
    StaffLoan Process

    Reviewed April 16, 2022

    We was on very short deadline to find a new home in different state. Loan processing and real estate agents team worked together and achieved an outstanding results. The loan process took only 25 days to close and was very easy to go thru. Thank you team!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for sharing your exceptional experience. We're thrilled that our team successfully accommodated your short deadline and ensured a smooth process for your home purchase. Completing the loan process in just 25 days is indeed impressive, and we're glad everything worked out to your satisfaction. Feel free to reach out for any future home financing needs. Respectfully, Customer Service Management.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed April 15, 2022

    Excellent experience so far, everything to go smoothly. Paperwork was correct and the New American Funding portal is easy to navigate and signing the online forms was very easy. Closing was also very easy. It was done in a timely fashion and the paperwork was all in order making the process easy.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for sharing your positive experience with New American Funding. We're delighted to hear that everything went smoothly, from the accurate paperwork to the easy navigation of our online portal. It's wonderful to know that the closing process was timely and hassle-free. We truly appreciate your feedback and the opportunity to serve you. Should you need any further assistance, please feel free to reach out to us. Respectfully, Customer Service Management.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 14, 2022

    Mike ** was courteous, prompt and to the point. Mike was constant throughout the process always ready to help or guide as needed. He was able to explain a complex process in terms I could understand and work through. All the numbers discussed, dates, and timelines were executed exactly as described. Mike, Karen, and all interactions with New American have been fantastic. Thank you for making a complex task so simple!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for sharing your positive experience with New American Funding. We are delighted to hear that Mike and Karen were able to provide excellent support and guidance throughout the loan process. Our team strives to make complex transactions straightforward and transparent, so it's rewarding to know all discussed terms and timelines were met to your satisfaction. We appreciate your trust in us for your home financing needs and look forward to serving you in the future. If there's anything else we can assist with, feel free to reach out. Respectfully, Customer Service Management.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 14, 2022

    Arjun was a pleasure to work with, he was very attentive to all of my calls and any questions I had. New American Funding was very quick to close, 21 days start to finish. It was nice to work with a company that handled everything in a professional manner and all returned all calls in a timely fashion. I will use them again in the future if the need arises.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppLoan Process

    Reviewed April 14, 2022

    Have been with New American Funding and love the simplicity of having the app to see everything. We are very happy. The process of the loan was very simple and quick. I feel the most important thing was being kept in knowing what was going on in every step during this refi process.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 14, 2022

    Very informative, very helpful, very professional and polite. Would recommend others to him. Mike explained everything to us and how the refinancing process works and the benefits of using the equity in our home for home improvement. We will definitely be recommending Mike to any and everyone we know.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 14, 2022

    Sergio was super responsive and knowledgeable. He made the process very easy and carefree. I would highly recommend him and the New American team. The underwriting team was great and responsive as well. Very pleased with the overall experience and the customer service.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 14, 2022

    The fact that John ** and Diana ** jumped through all the hoops that were presented and still pulled off the loan is awesome. I really appreciate their commitment to completing the loan process in time. Thank you so much for your help!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 13, 2022

    Great team. Very friendly loan officer. Didn't feel pressured unlike other officers. Communicative and assisted me in closing my first cash out refinance. Will most likely return if I need a new mortgage. Alayna was wonderful talking to and made me feel like I want to do my financing through them.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 13, 2022

    My experience with New American Funding was great. Michelle made the process stress free. Alexandra stayed on top of the paperwork which helped me stay on track as well. I could not ask for a better experience. Wonderful job to my team.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2022

    Excellent service, friendly staff, prompt response to questions or concerns. Caring and very helpful. Staff walked my husband and myself through the paperwork and technical issues with the laptop. Our experience was less stressful than anticipated. Prompt responses to emails.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 13, 2022

    I was very happy with my experience. Derek ** was responsive, friendly and took the time to answer all my questions and get the best deal possible. I would recommend New American Funding and Derek to all my family and friends.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    StaffBillingLoan ProcessRates

    Reviewed April 13, 2022

    The refinance experience was good and I was able to get a better interest rate, lower monthly payment, cash out funds and an overall better mortgage loan than before. Joseph was very helpful in refinancing my mortgage loan and it is greatly appreciated.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are happy you had a wonderful experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 13, 2022

    Overall great communication and help. Process was made easy and any questions needed were answered. Pleasant to work with and great customer service. Would recommend to anyone else. Thank you Riana for going above and beyond & completed loan process within the closing date.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2022

    Macom was great to work with. He was well informed and courteous. He totally respected my work schedule and never called too early. He communicated with me every step of the way. It was a overall great experience. Thank you New American Funding. I look forward to my next purchase.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2022

    Our experience with this company was pleasant. Ben ** was very polite and helpful. He responded to all of our emails and phone calls promptly and answered any questions that we had and helped make the process go as smooth as possible.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 13, 2022

    Sabrina's politeness, knowledge, and direction made the process very effortless and pleasing!! I would recommend her and her associates to anyone. New American's approach to refinance created a refreshing experience!! Sabrina and her associates are a fresh breath of air!!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Loan Process

    Reviewed April 13, 2022

    I wanted to get a home equity loan and ended up with a mortgage loan. But that's fine. I am good with what I got...I don't have a whole lot to say. I applied for a loan and that is what I got. WOW I am good.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 13, 2022

    This was a great opportunity for me to refinance my home prior to rates increasing. Was able to obtain a lower rate and cut several years off my mortgage. Brook was great to work with. He helped throughout the process and answered all of my questions. Glad to make the decision.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 13, 2022

    I have nothing but positive experience working with the entire team from start to finish. The team was helpful every time I had a questions or trouble locating information they needed to complete the loan process. The team was great at communicating with me via phone and emails when I had questions.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    StaffBilling

    Reviewed April 12, 2022

    Great company and great service. I highly recommend. We Haven’t made a payment as of yet so I can’t review that. However, they did Help us a lot with our refinancing of our mobile home. Hope this review helps someone in the future. Thanks!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 12, 2022

    My experience with Jeff ** made an enormous impact on my home buying experience. His expertise and patience allowed us to understand and learn this process and we felt so comfortable with his guidance. I am grateful for how available he made himself to us and ultimately how smooth the process was.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 12, 2022

    I have never been so happy with the customer service by your company. Especially the care of my loan by Timothy **. He is very kind, courteous, compassionate and non-judgemental. He truly understands the needs of the customer. He allows time and is not pushy to get all documentation needed to complete the loan process. I would recommend him as the loan officer to anyone looking for a new loan. I am ever so grateful.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer Service

    Reviewed April 12, 2022

    The experience was great, service and communication. Explained all very well and options. Was always available to answer questions that we may have. Emailed and called to make sure information was received. I would recommend to friends or family in the future.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 12, 2022

    I very much appreciate Tim ** stepping in and helping get my refinance done. He was helpful and responsive at every step of the way. I also appreciate the great rate and terms of my loan. It was exactly what I was shopping for.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    PriceTransparencyCommunication

    Reviewed April 12, 2022

    The whole processes from the day I talked to Alyssa until signing the papers was flawless. Everyone involved in the processes continuously kept me updated. I would recommend my friends and family in a heart beat. Thank you Alyssa for making this process worth it!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 12, 2022

    Very helpful staff. Friendly and genuinely happy for us when got the house. Process was seamless and smooth. We got the house and the interest rate that we wanted. Response times were impeccable. Thank you very much!

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 12, 2022

    EJ was very responsive and informative - acting as a trusted advisor walking me through my options and potential scenarios. This was my first re-finance so I was not always clear on what I needed to move forward, but EJ took his time to walk me thru everything. Thanks EJ.

    Thanks for your vote!
    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 12, 2022

    Marino is very skilled and capable. We were happy to have such a competent loan officer to help us through our refinance! The best aspect of working with Marino is that he goes above and beyond to ensure success. Marino worked over the weekend with my odd schedule when giving us a starting offer letter, and it meant a lot to me that he was willing to do that.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Transparency

    Reviewed April 11, 2022

    Highly recommend, Brittani and her team were terrific throughout every step of the process. She was very open and transparent throughout the entire process. Brittani was very flexible, adjusting to changes as needed. She also went above and beyond my expectations. New American Funding the best lender I’ve encountered this far.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePricePunctuality & SpeedHonesty & Transparency

    Reviewed April 11, 2022

    We applied for a refi and got a quote pretty quickly. I looked around and it was the best offer. This was a good experience overall. Great communication and follow up. When I had a question I always got an honest answer. Delivered on time results..

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 11, 2022

    Kevin was great, explained everything thoroughly and was always available for questions. He also worked to get us the best rate available which we felt that he got us a very good rate compared to what we had. Thank you Kevin for helping us with our refi.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & Speed

    Reviewed April 11, 2022

    I have used New American twice for refinancing my homes. The process with them was very fast. They communicated well and gave me a lot of support. They took the time to determine my needs and presented me with all options. I would recommend them for your refinance needs.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 11, 2022

    New American Funding by far had some of the best rates to offer. Their staff was very helpful at guiding me through the process of my refinance. Josh ** was extremely helpful throughout this process. Very thoughtful, persistent and helpful staff.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 11, 2022

    I absolutely loved working with Michael. He was very informative and caring. He kept me informed about how my loan was progressing. There were some bumps along but Micheal helped to smooth them out quickly. It was a pleasure working with him.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 11, 2022

    Working with Thuysi and the New American Funding team has been incredible. Thuysi has been incredible helpful and supportive of us in our first home buying experience and we are so appreciative of his patience and understanding as we had many questions and needed much guidance. He is absolutely incredible at what he does and is always on the ball. We felt very well taken care of.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 11, 2022

    This whole process was handled in a courteous and caring way. Every question was answered and explained in a manner that was easy to understand. Very impressive group of individuals that we dealt with. Would recommend your company to anyone without hesitation.

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    New American Funding
    Response from New American Funding

    We are pleased to know you had a great loan experience with New American Funding. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2022

    Had a great experience working with Matt **. He was quick to respond and answer all of our questions. He was very personable and did a great job at understanding what we needed. It was such a pleasure to do business with him.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    MaintenanceStaff

    Reviewed April 11, 2022

    Sujan was very helpful and knowledgeable throughout the entire process. I had a lot of questions and he was always more than happy to break things down and explain everything for me. It made it all much easier. Overall great experience refinancing my home.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 11, 2022

    My experience was wonderful. My loan officer made everything so easy for me, always available by email or cell. Everything done over the internet and then papers brought to us to sign. Hardly any effort on our part at all. Highly recommend.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2022

    Our experience with New American Funding was very positive although at times very tedious. There were times I would get frustrated because it seemed that I was constantly having to scan and email things and had to put my other things on hold to tend to this. Ms. ** was extremely courteous and professional and provided any help we needed.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 10, 2022

    Our Entire Loan Process Was Excellent!! Our Loan Officer Alex ** & Senior Loan Processor Teroccia ** kept us informed and diligently worked with us during the entire process. When issues arose they immediately contacted us and provided very viable recommendations on how to favorably resolve those issues and ease our concerns. Alex & Teroccia, along with the entire New American Funding Family, efficiently processed our loan and provided us with a product that effectively fits our family needs. We Truly Appreciate Everything And Will Definitely Recommend New American To All Our Family & Friends.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 10, 2022

    Matt was very professional and pleasant to deal with. He took the time to answer our questions about the refi process. He laid out a timeline and everything lined up exactly as he described. I would not hesitate to contact Matt in the future for any mortgage transactions I need.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2022

    We are very satisfied with the services rendered. Gregory and Diana were helpful from start to finish. We are grateful for the customer services, care, and dedication. We are happy that we received the recommendation from Credit Karma. We will recommend New American Funding to our friends and family.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed April 10, 2022

    Overall, my experience was pleasant. Everyone concerned was prompt and helpful with any questions that I had. Jennifer and Lisa were always there to answer my questions and they were always kind and patient. The arrangements for the appraisal was made quickly making the process move faster.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 10, 2022

    The entire transaction from start to finish was fast, easy and had a sense of comfort to it. At no point did I feel pressured or uninformed. My questions were answered thoroughly and very professionally. My agent was very pleasant and knowledgeable.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 10, 2022

    Great service for loan. Fast accurate and knowledgeable of my needs. Was a pleasure doing business with them. I was kept informed of what was next throughout the whole process! I could not believe how fast the loan closed and then funded! Awesome to do business with.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 10, 2022

    Anthony our loan officer, made everything so easy, he also responded to any email or questions we had very quickly. I also am very pleased that New American Funding does not sell our mortgage. It has been great dealing with the same company for the last few years.

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    New American Funding
    Response from New American Funding

    Thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

    Verified purchase
    PriceRates

    Reviewed April 10, 2022

    I was shopping around when I came across New American Funding. They had better rates and closed much quicker than anyone for way less money. I highly recommend them to anyone. The online aspect of it is very convenient as everything is digital.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2022

    Amazing service and phenomenal communication. Anyone with a borderline credit score should definitely consider New American Funding. Our realtor was also referred by New American Funding and she was amazing too. We had a more difficult experience than most people due to a difficult seller but Jack at New American Funding was able to walk us through the process and help us get to closing. We love our house and New American Funding for helping us achieve a dream.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 10, 2022

    I would highly recommend new American funding. They are very knowledgeable and friendly. They really take the time to make sure you understand everything. They are very confident in their rates and offers and encouraged me to shop around to compare offers. Thank you!

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed April 10, 2022

    Overall, the experience was very good. We need to give kudos to Camille because she helped so much. She is very knowledgeable, and was always prompt at getting back to us and being able to answer questions and keep things moving. She was very professional and we were glad to have her help- We are very happy with our mortgage, got a good rate and a good experience- what’s not to like…

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 10, 2022

    If I had to refinance again, I would do it all over again with New American Funding! They are very professional and do not force you to do anything you do not want to do. They talk you through everything and answer any questions you have. It is a quick, easy, and stress free process and I would recommend this company to anyone!

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 10, 2022

    I had an good experience working with New American Funding. All of my questions were answered and they made sure to work with me in what I needed. Anything that I did not understand was explained in a simple way where I felt like my needs were important and the process was overall very nice.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffBillingLoan ProcessRates

    Reviewed April 10, 2022

    My loan officer was beneficial and communicated with me every step of the way. Hunter worked with me until I was comfortable with my interest rate and payments! I appreciated the patience and ease with which everything was handled. I would certainly recommend New American Funding for loan needs.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 10, 2022

    Very patient with my credit issues. Knowledgeable advice. Straight and to the point services. Great understanding of marketplace and great rate. Will definitely recommend to friends and relatives. Thanks for help in improving credit score and catching a great interest rate before they start to increase. Truly a great service.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 10, 2022

    Kyle is easy to reach. This was our first time buying a home and I’m sure we had more questions than usual, but Kyle was able to answer all questions and get us to closing day. I would recommend Kyle and New American Funding to anyone.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 10, 2022

    Awesome experience. She had the knowledge and was very professional with us. We are definitely gonna be doing another refi with here since we got more properties and love to invest. She made the refi feel very smooth process. Will recommend to family and friends.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan ProcessRatesHonesty & Transparency

    Reviewed April 10, 2022

    Top notch experience! Honest, informative, attentive loan specialist - Gabriel - who listened to my lending needs and gave me first rate service to achieve them. Online lending can be a bit of a nerve racking experience; however, No hiccups ; completely seamless transaction throughout! This service was performed online and when necessary : appraiser, title company - all was performed at my convenience and locally. I definitely recommend New American Funding!!

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed April 10, 2022

    Getting a loan with new American was very easy and their staff was transparent about the process. I had no issues with this process and any road bumps that came up, our loan officer was understanding. Overall, a painless process.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 10, 2022

    Refinancing of our home Lindsay California. We were very happy we were able to refinanced our homes and it was an easy transaction because of Cassandra’s knowledge. After refinancing we’re are now able to complete the building of an ADU we are in the process of building. Thank you!

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 10, 2022

    From the very first phone call, all of my questions were answered and they helped move me through the process quickly. They were Knowledgeable, friendly and always kept me informed on what to do and what would be happening next.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 10, 2022

    Working with Sam ** made this a wonderful experience. Sam was patient a knowledgeable and was able to guide us to our best decision. In my opinion, Sam is New American Funding’s best foot forward. It was a delight working with him.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Honesty & Transparency

    Reviewed April 10, 2022

    I had no idea what I was doing, I started this process on a whim. I did so many things unknowingly wrong during the process. However Peter managed to figure out how to make everything happen! I highly recommend him to anyone that asks me about the housing process. He managed to get me qualified for more funds than another lender I spoke to before him. Very honest and personable.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 10, 2022

    Alex has done a wonderful job walking me through the process and providing me with everything that I needed to be successful. He also made sure he received everything in a timely manner to make sure we can close on time.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed April 10, 2022

    Great fast service. Manny contacted me within a few minutes of filling out an online query on a Saturday. We were able to get all our of paperwork in and rate locked on a Sunday prior market's opening and rates spiking Monday. Easy communication with all parties at New American Funding. Closing was also quick and easy. Money for closing was wired to us within a day.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 10, 2022

    My wife and I wanted to refi our home..New American Funding and Lyndsey made that a reality..We started and closed within 35 days..Lyndsey made it extremely easy..She answered all of our questions entirely and put us at ease. We highly recommend this company.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 10, 2022

    Working with Micheal was a wonderful experience. He answered all questions in a timely manner and kept us informed throughout the whole process. We were very happy with our experience, and would recommend working with to our friends and family.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 10, 2022

    I was referred to New American Funding by a family member. I am quite impressed with every sector across the board. My mortgage advisor: Jeff was extremely helpful during this whole process. I had a great closing with no unexpected issues. Thank you again New American Funding!

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 10, 2022

    The process was painless. I would use this company again. I appreciated the rate lock because of rising interest rates. The company did not make me reproduce countless documents and helped the process get done smoothly. Hopefully, I will have this mortgage for a long time.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 9, 2022

    Refinanced home loan. Steve ** kept the refinancing process on track while we have been out of the country during this refinance process. He was patient, knowledgeable and got things done in a timely manner. Thank you.

    Carl and Cindy

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 9, 2022

    Refinanced house. New American done really good, they was very helpful and seemed to put lotta effort in helping, I had some issues and my loan wasn’t a very easy loan To close. But they done a good job.

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    New American Funding
    Response from New American Funding

    Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 9, 2022

    The whole experience was very pleasant the whole way through. There was no pressure and things got taken care of very quickly. Everyone on the team was very helpful. I would definitely recommend them for any and all home buying needs.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Ease of UseLoan Process

    Reviewed April 9, 2022

    The experience was timely, accurate and fairly uncomplicated. The experience applying for refinance and submitting documents online was also easy and intuitive. I only had to upload documents one time. The loan processor was also effective and efficient. This was one of the easiest refinance experiences I’ve ever had.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 9, 2022

    Ryan was incredible all throughout the process. I would highly recommend him to friends and look forward to working with him again. He was thorough, responsive and took the initiative to help me through the process. 10/10 experience, zero complaints whatsoever.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2022

    Your bank, made the refinancing of my home, stress free and easy for me! Kaitlyn made the refi seem a lot simpler than Imagined! I would gladly do business again with your company. Very professional and a pleasure to work with Kaitlyn....great customer service.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedCommunication

    Reviewed April 9, 2022

    Very good service. Closing was quick and easy. Josh said he would keep me informed about everything. He always returned my calls promptly. He was easy to talk to, and that made me calm. I would recommend to family and friends.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed April 9, 2022

    This was a very easy experience. Everything went quickly due to it being handled online or over the phone. The appraisal went smoothly. The closing went smoothly. No complaints. I’m hoping the payment set up goes just as quickly as everything else.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 9, 2022

    I absolutely love this company. You will not find a better company to work with. All I have to say is WOW WOW WOW!! No computer answers the phone and your calls are answered anytime. SO easy to work with and wow it was fast too.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 9, 2022

    Process went quickly. Pleasant working with their team. They explain in detail what is needed. They are Friendly and patient explaining the process. Kept me informed at all levels that the loan was at. I appreciate all they did. Thank you.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Rates

    Reviewed April 8, 2022

    Made our first time home buying process a lot easier. Had some confusion during the end of the process, but was overall communicative and got the job done. Wish we had the ability to lock in our rate at the beginning of our process.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 8, 2022

    Really good experience with Drue at American Funding. It was very fast process and Drue guided me through the direction I need the most. If I am doing another mortgage or refinance, I will reach out to American funding again. Thank you!!!

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 8, 2022

    Mark was incredibly helpful and patient throughout the process. I had a lot of questions, and he was able to assist me with each of them with very thoughtful, thorough and knowledgeable responses. He kept me informed and updated during each step of the process, which was greatly appreciated.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer Service

    Reviewed April 8, 2022

    Thank you so much John! You are truly the best! I couldn’t have done this without! You are truly a blessing in my life! I will recommend anyone to call you when looking to purchase a home! Thank you. Thank you!!

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    PricePunctuality & SpeedLoan ProcessRates

    Reviewed April 8, 2022

    My experience was easy and fast. His team kept me informed of the process all the way to closing and also after loan was funded. Only thing that impacted loan was appraisal came in lower than expected. This caused a point charge and higher interest rate.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed April 8, 2022

    I’m glad I researched and found this company. They were respectful, honest, and quick. Jake and Livia were a joy to deal with and always answered my calls. I was able to have a quick and painless closing. I will absolutely refer this company to my family and friends.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    MaintenanceStaff

    Reviewed April 8, 2022

    The people are the ones that make or break an experience with any company, River, Leon and Kellie were great to work with. This is a difficult process at times and they were very helpful every step of the way.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed April 8, 2022

    Clear, straightforward closing process. All my questions were answered and I felt like I had my interests looked out for. Leon was an invaluable resource during this process and made sure that I understood everything during it. I never felt pressured to sign documents that I didn’t understand.

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    New American Funding
    Response from New American Funding

    We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 8, 2022

    Thank you Jonathan for taking the time to really educate me throughout the process. I felt really comfortable by the end of it all and my husband and I are happy we decided to move forward with our loan process.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2022

    My experience was great! Clear communication. Worked timely and with a sense of urgency to close. I’m very thankful for that. Friendly. Overall great experience. I would recommend friends and family if they were ever considering financing. Thank you All, Sujan and Veronica especially!

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 8, 2022

    Highly professional in service and personalized commitment. Scott was invaluable in this process. Highly recommended. We were first time home owners and Scott helped us with every question big or small that we had. Great experience! Great service. New American funding made our home loan process simple and convenient.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    TechPriceStaff

    Reviewed April 8, 2022

    When I came to New American Funding, I was already a week into being put under contract, but had a very negative experience with another lender. Kim took charge of my situation and with her professionalism and outstanding hard work, we met closing.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed April 8, 2022

    Initially called New American Funding as they were rated highly. They lived up to my expectations in every way. Loan officer worked hard to get us the best possible rate and very happy. Would definitely use New American Funding again – highly recommend!

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 7, 2022

    Josh was very helpful in completing this process. Patient and understanding. It was convenient to be able to complete this online and not have to leave home. I would recommend it to others going through the process. Thanks for all the help.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 7, 2022

    Overall I had a great a great experience working with my Loan Officer, Ryan **. Ryan's dedication and knowledge was a huge factor in my successful house buying process. I would highly recommend Ryan ** to anyone looking to purchase a home.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTimeliness

    Reviewed April 7, 2022

    My dealings with New American Funding were by far the best loan experience I've ever had. The entire process from first contact to closing took 24 days -- absolutely unheard of. When I applied to other lenders, they led me deeply into the application process before telling me they didn't have a product suitable for my situation. New American told me the first day they had exactly the product I needed. My two contacts at New American were friendly, courteous, knowledgeable, and prompt about responding to questions and keeping the process moving. I generally received acknowledgements and answers within hours at the most, even on weekends. To say the least, I was delighted and satisfied with the entire experience.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 7, 2022

    They did a good job with my home refinance. Marc was professional and excellent in rendering a top-notch service all the way. However, I will suggest that underwriters should avoid unnecessary requirements. I shouldn't have to prove that my w2 is genuine, neither should I be required to turn in same documents multiple times.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 7, 2022

    We had a pleasant experience with one exception, we had to sign and review the same document multipliable times. Overall the transaction went smoothly. I would recommend New American Funding to anyone refinancing a mortgage. Loan Originator Michael ** did an outstanding job to close this loan.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 7, 2022

    The experience with New American Funding was great. Everything was completed in a timely manner, and they ensured that we were taken care of every step of the way. I would definitely recommend New American Funding to friends and family.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2022

    Steve from new American was great with responding, assistance, and answering my questions and any concerns throughout the refinance process. Joseph was very helpful on keeping me on track to ensure the progress continued in forward motion - thank you.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 7, 2022

    Our experience with New American Funding was very good due to the guidance of Jaren **. His representation of New American Funding was very professional and experienced. Refinance was new to us, but the entire loan process went smoothly. New American should be very glad they have Jaren ** & Stephany ** on their team. They represent them well.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 7, 2022

    The whole process was handled thoroughly with patience and kindness. Lauren was a joy as was Moustafa in that they responded quickly with any concerns. I appreciate the hard work they put in for my loan and would definitely recommend to my friends and family.

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    New American Funding
    Response from New American Funding

    We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 7, 2022

    Kathy **, Jenna and the rest of your team assisted my wife and I on our first and most recent purchase. They were both flawless and extremely efficient. Needless to say when we purchase again, it will be through New American Funding.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 7, 2022

    Taylor did a great job closing us in less than 21 days. He was friendly and responsive and worked quickly. He clearly communicated and would call periodically to make sure we got in all the documents we needed on time. Thanks for all your hard work!

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed April 7, 2022

    Fast, friendly, great rate. Your knowledgeable team was great to work with. Closed on my timeline and worked with my crazy work/life schedule. When I'm ready to refinance I will be looking you up again. I will be recommending to my friends and family.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 7, 2022

    Ms. ** was polite the whole time we were working on this program. She explained each part of the procedure and what to expect. She review each item I sent in a timely manner to make sure everything was filled out.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 7, 2022

    Jarrod is AMAZING! He was able to walk me through a complicated process with the utmost ease! I'm a return customer and will always contact Jarrod for any future needs. Thank you Jarrod for your exceptional service! You made this experience EASY!

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 7, 2022

    NAF did a great job on my loan. Thank you all! It's rare to be able to close new construction on time, and you pulled it off! My team always communicated with me and was always available to help and answer questions. I would definitely refer NAF to everyone I know.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Rates

    Reviewed April 7, 2022

    New American Funding work with me to make sure that I understood the process of refinancing, they kept me informed on every step of the process in a timely manner. I would recommend this company with the highest approval rating.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedLoan ProcessTransparency

    Reviewed April 7, 2022

    I was kept up to date on every aspect and step in great detail. Very pleasant and quick experience. I would definitely recommend New American & Qyuah to anyone looking to buy or refi their loan. They work with you and answer all questions you may have in a very timely manner.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 7, 2022

    It started off a bit rough but everyone that worked with me was great people and was able to direct me to whoever and whatever I needed. They were with me and my family every step of the way. All in all I’m happy with the experience.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 7, 2022

    My refinance experience was a very good one. Zach and Leslie were professional and helpful through the whole process. I would use New American Funding again in the future and would recommend them to friends and family. I am very happy with my experience.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 7, 2022

    The process was very easy. I was surprised. Everything was plainly outlined and explained in simple terms. My loan officer was available anytime I had questions or concerns. The closing was super easy and the notary came to my home at my convenience. I’d recommend New American Funding.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 6, 2022

    Everyone was very helpful and pleasant. Things went quickly and smoothly. All my questions were answered and everyone knew their job well. Would recommend them to my friends and family. I’m so glad I chose them to go with for our refinance.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffRates

    Reviewed April 6, 2022

    Got referral for NAF from Google when I asked for the best mortgage company to get a better rate. Mark was the one I talked to first. I was impressed by his kindness & knowledge. He was very efficient & helpful!

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 6, 2022

    I was dreading doing this refinance. I had it pictured in my mind that it was going to drag on and take FOREVER to get finished, but how wrong I was. This process was a lot more straightforward than I had anticipated. Spoke with a representative, supplied the documents he asked for, and we were closing and signing in less than 30 days. Great customer care. Would highly recommend.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 6, 2022

    It was amazing. I will definitely be considering him in the future. Very timely. Answered all questions. Pleasant to work with. I Would refer other people to this company and more specifically Brett. It’s a very stressful process and he helped ease that.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 6, 2022

    Outstanding service! Professional, efficient, accessible and personable! Processed all loan documents without a hitch in a speedy and efficient manner. Excellent communication skills with client and internal teamwork to make entire transaction a success!

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 6, 2022

    Matt and his crew was awesome. Guided me all the way. No problems. Worry-free process. At first was worried but when talking to Matt he put me at ease and advised me how simple and easy the process would be. And it was.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 6, 2022

    My overall experience with New American was great. I feel like everything was done in a timely manner. I was most worried about everything being done last minute when it came to closing but we closed right on time with nothing holding us back. Our Loan officer Kaitlyn was great with staying in touch even when it came to stuff outside of her department.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 6, 2022

    This was the second time that New American Funding did my refinance and it was also the second time having Chris L. as my loan officer. Chris was very knowledgeable and helpful. I would use him again as well as recommend him to others.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 5, 2022

    Thank you, Michael, for all of your help with a not-so-easy loan. You were great to always answer our calls and questions in a timely manner and to explain things to us. We've had many loans in the past, but none have gone as smoothly and quickly as this loan. Basically, you rock! We will come to you again in the future for any of our loan needs.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 5, 2022

    Very fast and friendly service. Everyone was very through with information and guiding us through this process. Would definitely recommend to others. We have went through this process with other banks in the past. New American Funding was by far the best!

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    Staff

    Reviewed April 5, 2022

    We loved working with Kevin! He helped us every step of the way. Whenever we had a question he helped us. He advised us of our best options for what we were needing to do. He was very nice and enjoyable.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase

    Reviewed April 5, 2022

    This company did well by us and patiently moved us thru the process making sure we understood everything we needed to. David and Cole were great and took the time to answer all of our questions and concerns. I would definitely recommend this company

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

    Verified purchase
    StaffLoan Process

    Reviewed April 5, 2022

    Thank you for getting my property refinance. It feels like New American Funding has all of the capabilities I would expect out of my loan company. So far it has been a pleasant experience, but I will be continuing my contact with my loan officer.

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    New American Funding
    Response from New American Funding

    Thank you so much for taking the time to leave us feedback. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

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    New American Funding Company Information

    Company Name:
    New American Funding
    Website:
    www.newamericanfunding.com