New American Funding Reviews

Kari ** was very responsive during last-minute crunches issuing multiple pre-approval letters on Fridays and Saturdays. She answered questions and explained options throughout the entire loan process. Riana ** was amazing at addressing last-minute issues and providing client-centric service. I would recommend New American Funding.

I’m my experience with NAF I was skeptical at 1st but they were so nice. I got paired up with Louis who did a amazing job of helping buy my 2nd home! I’ve done this before so I have to be honest, and we’ll this was the best experience I had funding my home mortgage. I was pleased by the service and also the communication. Whenever I had a question Louis was there to help me every step of the way. No wait time, no holding, he was like my friend that I can call or text whenever. I work night shift so Louis did an amazing job not only following my schedule but also knowing when I went to work and got off work. Early mornings he would message me and check up on things and get the things he needed and at night a simple text message letting me know the next step in the process.

Amir made this process as easy as possibly constantly reassuring us it was all good even dealing with breakdowns. Amir hands down was the best and very professional as well as Annemarie. She was amazing as well. Just all around a great team to work with.

Camilla was very helpful throughout this process. She was top of things and made it as easy as it could be. I would highly recommended her to anybody to use for their loan. Also really like how everything went especially how everything was done and how we were able to close on the loan early.

The total experience was good. Andrew is always available for questions and ready to help. This is the 3rd loan we have with this company and with Andrew. Even when there was issues or questions which we need a fast response, everyone was able to help and solve the problem.

River made the loan process exceptionally easy. She was very communicative throughout the entire loan. She respond well and answer all questions and concerns expediently. She was very knowledgeable of the information that she provided. New American Funding made me one happy camper.

As I described before, Tim ** was the best thing in the whole process. He provided reassurance and good directions and help along the way. However, having so many other people involved later on in the process was very intimidating, when you had no idea who they were.

Taylor proved to be competent and helpful. Much appreciated as a first-time home buyer. I would happily recommend Taylor to another home buyer, first time or otherwise. He was proactive in letting me know what items I should monitor between my preapproval and final closing.

I loved working with Amir. So friendly, professional and cool. I wouldn’t have wanted to have another person other than him to help me out! Amir always checked in on how we were doing with our part of the transaction, and even when he didn’t know if we were going with New American, he was still so cool and helpful.

Kristen ** was the agent that I worked with. She was very fast and efficient. She was able to lock our loan to the lowest rate available at the moment. Other steps with loan officers from New American Funding were standard, usual business.

Refinance was a very easy process with New American Funding!! Any concerns or follow up questions were addressed promptly and the whole process was smooth from start to finish!! Will definitely recommend to friends and family!! Kevin took the time with me to answer all of my questions.

It was a relatively easy process. The process was made easy by Adam. Adam helped things move along efficiently. Adam was also pleasant to talk to. Adam was there to answer questions too. Adam was instrumental in the process. I would work with Adam again.

Great service!! Helped us so much! This is what my family needed to get ahead of things and life is so much less stressful now! Thank you so much for the help! We really really appreciate it so very much!

Very good communication amongst the team and myself. They were beyond informative in each step of the process. Very helpful in every aspect. All parties were knowledgeable and professional. I would definitely recommend each individual involved to everyone I can!

The entire process was smooth, fast and easy. Everything that happened was as explained to us and the voice and online communication was easy, timesaving and thorough. Sean was thorough and knowledgeable about the entire process, what information I needed to provide, the status of loan request and answering any questions we had. His team was great when communicating with me about information that they needed or they had to relay to me. We especially loved the home visit from the Notary Public, Carrie **, she was great and made the signing process so much more convenient and easier.

I started shopping around for refinance options without intending to immediately go through with it. Jason at NAF was able to go through my options fairly quickly with me and explain how everything worked. And about three weeks later (with stellar support and effort from him and his colleagues) I closed on a refinance that restructured all my debt and even had a slightly lower interest rate.

Very easy process. Would highly recommend based off my experience. From the time I submitted my application. Michael, Jaquelín and anyone else I interacted with made the process easy and smooth. Will recommend to family, friends and coworkers. Will be back in the future.

We had overall great service and overall customer experience with our home refinance. Loyd ** helped expedite process and was very informative. The process was quick and was pain free. We had great guidance throughout the process and it seemed to go relatively smoothly once we submitted our information.

It was our first refinance of our first home. Although it seemed like we were asking a lot of what I thought was a "dumb" or "silly" questions was never the issue. Polite and respectful. They were also always very prompt on responding to emails.

We got a loan after being turned down to get a loan from some other company and American Funding got us a loan that we are completely happy with! They are my go to loan source and look forward to the next time we work together! Thank you!

I used New American Funding for my original purchase and my refinance. Melissa works hard for her clients and puts in extra effort to make the process as smooth as possible for her clients. Highly recommended New American Funding and Melissa **.

I submitted a loan application online and was paired with John **. From the first interaction I was blown away with Mr. **’s knowledge and professionalism. Using New American was the best decision we made when purchasing a new home.

…Was great! Zo, our loan originator, was in regular contact with us as we got started in the process, then handed us off to Claudia, our loan processor, who gave us great service as well. Zo continued to give us status updates and let us know when our loan was approved and final processing was being done. Going through a mortgage loan/refinance process isn’t something one normally refers to as “enjoyable”; however, this one was as close as one could get to that. Thanks to your people for all their help!

Micheal was incredibly helpful with my first home purchase and helped me close on my home in only 21 days. He was always available and ready to answer all my questions. He worked closely with my realtor to help me get through the process as easily as possible.

Your team help us through the loan process in a very timely manner and was very professional. My wife is almost deaf and your team was very understanding and had to repeat themselves often but made sure my wife understood, I’m very thankful.

We had a great experience with this company and the agent we worked with, Chris **, made the process a breeze. We had many questions and he was knowledgeable and helpful in answering all of them. Would definitely use again and recommend to friends and family.

Mandy, the representative for the company made it an amazing experience. She made it easy and answered all of our questions promptly and professionally. The service from beginning to end was very prompt and she kept us well informed at all time. Would highly recommend New American Funding.

I thought it was a great experience overall. There could’ve been more communication from their staff as it’s a long process for underwriting. But things went pretty smooth and it’s a good experience to have all of this done without setting foot in an office!

I absolutely recommend New American Funding to anyone looking to buy a home! Every interaction I had with team members of NAF was positive, production and friendly! As a first time home buyer I was a little less than confident going into this process but I was met with extremely knowledgeable and thoughtful team members at NAF who gave me the confidence to proceed. I couldn't be happier with my experience, specifically with the service I received from Shane **! Outstanding experience all around! Thank you to everyone at NAF :)

I can’t thank Kat enough for her support with my home buying experience! She was always available and quick to respond. There were several times I needed her help on the weekend and she was always there for us! She made the home buying experience enjoyable for me and my girls!

Great experience refinancing my home. Mr. ** made things very simple and explained each step of the process. He was very professional and so were his assistants. It’s always a scary thing to deal with major finances but the team at American Funding made it less scary.

All of the people there are very professional and would answer our questions within a few hrs. Sometimes less than that. Zane ** is amazing. I would highly recommend all of you to my friends and family. Closing was sooner than expected. Very pleased.

Helping me through the process and helping me understand each step in the process. Steve was also great at staying in contact and following up with any concerns. With his help we were able to refinance with a great interest rate.

Jon was great and I will be sure to refer anyone I know to NAF because of him. The underwriters were great as well. Very communicative and made the process easy! I want to thank every person for their input and knowledge.

Matt and Leanna made this one of the easiest and best processes, any time looking to make a big loan is always stressful but these 2 were always available and quick to respond to my questions even with the time difference between all 3 of us felt like I was dealing with a local person!

The loan process was fairly simple. Our loan officer, Mark **, was great. He advised us along the way and guided us through the process. Communication was great. He is an asset to your company. The only bad experience was with appraiser. I would not recommend using him again. He was unprofessional and caused our loan to be delayed by not turning in the appraisal in a timely manner. He was rude to me on the phone and hung up on me. One suggestion, but not sure it is possible, is that closing would be so much better if it could be done electronically. Overall, we are pleased with everything and would recommend your company to family and friends.

During the processing of our loan we had a few snags gathering documents for approval. This at times left us wondering sometimes for days if obligations had been met. Communication with our loan officer during most of the time was very limited and minimal. I really was pleased overall but would share with our loan officer to be a bit more attentive all the way thru the process. 5 star service is earned not given.

Our home refinance process went about as smoothly as we could have hoped. It went fairly quickly once we were able to get the necessary documentation supplied. The communication we received was terrific.

What can I say Marti is the best! She is always looking out for me and my family's best interest. She is persistent and never gives up on you no matter how many time we have to redo the loan! She knows the products so well and is very flexible on how to get the best deal. This is the second time I have closed a deal with Marti but she has fielded many of my dumb question along the way and I consider her a big part of my real-estate team. Thanks again Marti

I received a recommendation through Credit Karma for refinancing my home. The best recommendation I ever followed up on. The entire experience was wonderful. Their staff is amazing and so helpful in guiding you through the process.

My initial loan and my refinance were both done through New American Funding. Both times I had loan officers that were attentive and nice! I really felt like I was talking to a friend both times instead of a corporate machine. They both were able to explain everything and answer my questions in a clear and concise way. Very knowledgeable and nice about it! I 100% recommend going with NAF for the customer service alone. But to sweeten the deal, the rates I got were very competitive and the whole process both times were easy, fast, and smooth.

We recently refinanced our home with New American Funding. The process could not have been more smooth or easy. Sabrina ** was so professional, helpful & friendly. She helped us explore our options & kept things moving along in such a timely manner. We would highly recommend New American!

Thankfully I was on Credit Karma and I saw NAF, I wasn't planning on refinancing, but I thought I'd give it a try. Thank GOD I did! Will was extremely helpful and tentative! Thank you, Will, so much!!!

Started the refinance process with my original lender and reached out to New American to see if I was getting a good deal. Shane went out of his way to explain the ins and outs of the process and get me the best deal possible.

Alyssa was great, she was very attentive and responsive to my inquiries throughout the entire refi process. She maintained a very high level of communication and maintained engaged thru the entire process as forms and documents were being submitted and signed.

New American Funding was very prompt with all the information and numbers required. We found them thru Credit Karma and they provided an unmatched service experience. Mark ** was and is an amazing loan officer!

Olivia ** was a perfect loan officer. She made this happen with ease. She was communicative, polite, and a joy to speak with. She did everything she said she would and got my loan funded (as a first time homebuyer) in 30 days despite the processor repeatedly making the same mistakes. New American Funding, you should train your processors on your guidelines better. By end of week 2 I had lost total faith in the processor because she made the same mistake multiple times. Someone buying a condo does NOT need to insurance the outside of the building, that is the HOA and HO6 policy. She delayed closing by 2 days and repeatedly tried to get me to insure the whole complex. Glad that we got everything finished and done. Would absolutely use Olivia ** as my loan officer in a heartbeat.

Jenny was absolutely the best to deal with, any questions I had she had an answer to. If she did not have an answer she would contact me the very next business with one. I would highly recommend her to my family and friends. Knowing they could trust here and also have the absolute best experience in a loan or a refinance.

I had a great experience refinancing my home with New American Funding. Everyone who works there has the knowledge and experience to make you feel at ease. I would recommend them and use them again.

NAF was there all the way with a great team guiding us to the end and making sure every question was answered. They made it a pleasant experience for first time home buying 2 years ago and now being refinanced.

The staff at new American funding were very knowledgeable and interested in finding me a loan that worked for my needs. They provided several options and were happy to help me compare them to find the one that was best for me. They also have unique policies that add value to the experience and I like that they do not plan to sell my loan. Overall I’m very satisfied with the experience.

Just want New American that they have a keeper. Jacob ** is for sure the best broker I have ever worked with. Bige in processing was completely and I mean amazing. I can't see, type, scan, print, speak, hear or see. This nice lady pretty much walked me through everything. OUT ** STANDING. Sorry for the bad words but your company and your associates are so completely awesome.

Happy I went with NAF for our home refi. We did have a couple of hiccups but navigated through them quickly. I am pleased and will recommend to others. Manny and Marlo kept the application moving, and on track. Closing was a breeze, with the notary coming to our house on a Saturday.

Greg is absolutely amazing. He was extremely knowledgeable throughout the process, prompt in all his communications, and extremely responsive to questions. He helped make my first-time home buying process enjoyable and understandable, and I would absolutely recommend him to anyone looking to purchase a home.

New American Funding I felt cares about you as a customer. My loan officer Nathan ** was excellent. He provided me all of my options. He did not try to force me into any loan. They were very responsive. The loan turnaround very quickly. This is the best loan experience that I have had.

My loan agent (Brady) I give a A+ although honest opinion of everything else I experienced is not. I was not excited anymore to even buy a home after they continued asking for paperwork and the stress of waiting. Hey we have everything we need. Nope we need more information.... My excitement didn't come back until a day after my closing. Everyone was polite but worked as just a snail's pace.

Sergio was easy to talk to and helpful throughout the whole process. He was available to answer any questions we had and knowledgeable with the loan process. We would use him and New American Funding again for future home services.

Excellent service, however I believe that the approval process required far too much documentation for an employed borrower with over 800 credit rating and over $600k equity in the refinanced home. I wonder how much documentation would be required of a borrower with average qualifications.

Kristina communicates every step of the process. She always provides all our options with details. She always answers our call/ emails extremely quickly. If I have a question that she does not have the immediate answer to, she always tells you she will look into the solution and follows up quickly. We are loyal customers; specifically because Kristina is so amazing. I recommend her to my family and friends. If you are reading this, stop and call Kristina now. She will take care of you and guide you with integrity and compassion.

Tiffanie was instrumental for us to get our home. She provided constant contact with us and our realtor, she also helped get our loan pre-approved and underwritten so our offer would stand out more when we were making our offer. While we were did not take advantage, it is good to know that NAF has a program that you can become a cash buyer. The ability to get funding for a 21 day escrow was also very important in our offer and now we have the home that we love so much! Thank you Tiffanie and New American Funding!

When we were first looking into a home refinance in order to obtain equity cash on our home for a basement remodel we immediately thought to reach out to Michael. This was due to how helpful he has been over the years with our first mortgage and additional contacts we have had with him. I would recommend working with him to anyone.

Our Refinance was absolutely flawless! From the start to close we were kept in the loop. From the application, the documents required, signing process and the scheduling with third party appointments were completed with personal care and efficiency. "Kudos".

Our team went above and beyond to communicate exactly what was needed, when, and from whom. They made sure we understood the next steps in our process and were supportive all the way from beginning to end. It was like having our own personal cheerleaders.

I was hesitant initially to select a funding source directly off CreditKarma but it turned out to be a good move. The service, instruction and follow up to my refinance were all timely and professional. I very much appreciated working with Coady ** and Julie ** to complete the loan process. They are both excellent ambassadors for New American Funding.

I referred to Michael from New American after my local lender didn't perform as expected, and I was already in the middle of buying process. Michael was open and transparent in communication listing me possible scenarios we can go with a deal. He caught up with the deal quickly and was able to organize his team effectively to run the process in tight timelines. Everything was done smoothly within the original closing schedule, and I got a good appraisal and loan terms for this property - which was a much better deal than the other lender.

Tom ** was professional, knowledgeable and answered all my questions without any delays. Working with him was a pleasant experience and I would recommend him to my friends who would need refinancing in the future!

After all initial information requests were met, there came a constant dribble of further requests, some repetitive or unreasonable (i.e. MUST be PDF not screenshot of bank statement even though in middle of cycle and no statement yet published). It seems like your process could be streamlined a bit more.

The process was quick and easy, loan officers know their products, and I didn't feel I was trying to be sold on a loan package that wasn't in my best interest. Also nice that my loan won't be sold to some other third party down the line. I had a great experience with New American Funding!

Our experience was full of ups and downs. While that doesn’t seem like a reason to leave 5 stars I will say that this is due wholly in fact to the representatives who helped us along the way. We are so fortunate to be able to refinance and New American appeared to be the right company to do that with. Like most mortgage/refinance process it was not simple and easy. We still felt that New American was a great choice, but that is due to representative’s such as Chris ** who made this entire experience endurable. I hope most have had their own “Chris **” as it truly helped keep us positive and sane through the process. Thank you Chris and happy to be with New American for the next, well too many years of our lives.

My loan officer was fantastic. He was very knowledgeable and helpful during the process. The underwriters did ask the same questions over and over which was frustrating but my situation was a little unique so I tried to be understanding. I was asked to provide a piece of information from my employer the Monday before my Friday closing which was also very frustrating, luckily I was prepared for it and had told my employer ahead of time that I might need it. My loan officer Anthony made the overall experience pleasant. He explained everything and helped me figure out ways to get documents that I was having a hard time obtaining. It was obvious he has a lot of experience, patience, and a great customer service attitude. I have only gone through the beginning stages of buying my house but so far I would recommend New American Funding. The rates are good, the options for loans are good, and customer service is good as well.

Brian made this entire process very easy and as seamless as possible. We really enjoyed having Brian as our loan rep because of the ease he made this entire project. We would honestly recommend Brian to everybody who is looking on getting a loan

I had a great experience and ultimately received exactly what I needed given my circumstances. Kalee was very easy to work with and never dropped the ball. When things got tough she just kept going and made it happen. Thank you!

Jordyn ** was great! Every step of the process was clearly explained and there was constant communication letting us know where we were in the process. We couldn't be happier with the service we received and will recommend American Funding to anyone looking for a mortgage or refi in the future.

I had a great experience overall working with everyone at New Funding. Everyone worked close to me and guided me every step of the way. I highly recommend New Funding to whoever is buying their first home.

I reached out to Reese and New American Funding to see about doing a refinance and I must say it’s been a very professional and smooth process. The best experience ever. Will be doing business again in the future. Also, will be recommending Reese and New American Funding to everyone I know.

Joe ** and Marilyn ** were absolutely amazing when it came to the entire process. They answered fast and always did their best to keep me as updated as possible. I never had any issues. They told me exactly what I needed to do and we were able to get it done. I’m so grateful for them!

First, I paid cash for my home and searched afterwards for a mortgage with the thought that I could benefit from the low interest rates while putting my cash to work for me in investments. I have excellent credit. The lender salesperson, Jesse ** first misled me in terms of the actual interest rates offered for excellent credit. Then after I submitted all my financial info and allowed him to run my credit report, he came back with a disclosure of High mortgage fees (he first said they didn’t charge) and an interest rate of 3.25% on my credit score of more than 850! They try to take advantage and apparently think we are uninformed consumers. All of this after he intentionally lied and misled me. Needless to say, I will just keep my asset position on my home vs dealing with scams.

David Is a really hard working dedicated man who tried everything possible to get me through the process and had good communication and I definitely recommend him. He will walk you through everything, and you will find it easier to work with him.

First time home buyer. I really had great experience and doing business with. I actually made new friend along my process. My loan officer Jack ** and processor Crystal ** made sure of having smooth process. Jack made sure and helped me in picking the right numbers starting from the estimate till the day of closing. Great service: All stars to my man. Thank you.

The service and hard work of Nataley and Bilal were great! They were so committed to help us move into a new home by a short deadline. It wouldn't have been possible without them!

Overall was great experience and very helpful. Took the time to explain the process and was very friendly and would responded very quickly to us when we needed help with anything we had trouble with understanding.

Chris went above and beyond what is expected of a Loan Officer. Being a real estate agent myself and knowing how the loan process works; without a doubt, Chris is truly amazing in what he does. Not only did he keep me updated, but also responded to all my questions immediately. I would definitely recommend Chris!

Tim ** took over our account when a coworker horribly bungled and unprofessionally ignored our application for almost a year. Yes, almost a year. Tim got us through the entire process in just weeks and was available and responsive, patiently explaining every step. We were ready to walk away from this company but Tim saved the account. We would recommend specifically Tim to anyone we know, including family members.

I had a great loan officer! He was professional, knowledgeable and got my refinance loan done in record time. Michael listened to me and gave me personalized advice based on my goals. Moving from an FHA 30-year fixed to a Conventional 30-year fixed and removing my PMI will save me $230 a month, and my loan amount is staying the same. We opted for a slightly higher interest rate in exchange for a large lender credit, so I had zero out of pocket costs after an appraisal waiver. I'm looking forward to getting a nice escrow refund to start the New Year too. This refinance loan was a no-brainer. I have 20% equity in my home from price appreciation, and it makes no sense to wait 10 years for the PMI to drop off. Great experience overall.

Closed 3 weeks after schedule. Appraisal company waited till the last minute and didn’t perform well. The under writer waited to get some processes completed. Not sure if he didn’t really understand steps for a Mobile home? Original cost for % was 0 and we ended up paying 1,000+ to keep rate. Michael our loan officer was great!

We applied for a FHA loan through New American Funding. The process was not easy, but I don't think any mortgage is! Our state has several laws that are different from most others and New American was able to get us through the process and into our house!

Ashley was very friendly, and incredibly detailed throughout the entire refinancing process. She explained everything in a simple, yet thorough manner and answered any and all questions with patience and clarity.

Refinancing with Matthew was great! We were able to close super fast and being able to text him was my favorite. Talk about convenience! Thanks Matthew for a wonderful experience! Would definitely recommend to family and friends!

Working with Kari and team was very easy and even fun at times. :) They were always available to answers my questions and help me with the home buying process. I would highly recommend New American Funding to anyone going into the home buying process.

I moved around a lot while growing up. So much so that the only place that really ever felt like home was my grandparents house and acreage out in the country. I always knew that someday I wanted to live there permanently. Lyndsey with New American Funding made dream become a reality after both my grandparents passed away. From getting us prequalified to ease any anxiety with the Trust, to taking us step by step through this whole process, Lyndsey and her team have been delightful. This is my second time working with her on a, third if you count the VA IRRL we did a couple years back. I continue to recommend her to my friends and family. Thank you!

Jack **, of New American Funding, was extremely attentive and professional. His knowledge and experience were invaluable while navigating such a complex, and often challenging, process. I would highly recommend his services to any of your potential consumer clientele.

Jack ** made a very complex government mortgage application much easier to complete for our family. He is a fantastic broker, and I would highly recommend Jack to anyone who needs some extra assistance in plowing through all of the required paperwork. (And who doesn't need that?) If you are applying for a HUD-backed mortgage, be prepared: it can be a difficult undertaking - but the ultimate result of home ownership is well worth it! Our family is very grateful for the excellent service, thanks!!

The process was so easy. Everybody was so friendly and helpful. Definitely the way to refinance your loan. Got it done really fast, no problems. Mike was a lifesaver and helped answer our questions. Got a much better rate for us and saved us so much money. Fast, easy, thorough, and will definitely use again if we ever need to.

I will recommend New American Funding to everyone, everything went smoothly and quickly. Stacey was perfect in every way. Calm, easy to talk to, understanding, knew what to do if we had a problem. Thank you so much.

New American Funding was a pleasure to do business with, all of the dealings I've had with their personnel were professional and included the upmost of customer service. Very quick to respond and answer questions I had and always willing to solve any problems or issues when going through the loan qualification.

Jeniffer ** went above and beyond to provide me information and education to ensure I was making the best decision for my financial needs. Her communication was incredible and she was a joy to work with!

I had a wonderful experience. Everyone was very helpful. The communication was very good. All of my questions were answered quickly. I have already shared my experiences with friends. I hope everyone has a great holiday this year!

I gave my overall experience the highest rating for New American Funding although I had a extremely poor experience regarding the appraisal process. Geoffrey ** appraised my home twice in 3 years. Both appraisals seemed low. Jenny was helpful and understanding. Ordered a second appraisal after my most recent one came in low and the second appraisal was 40k higher. It was clear the low appraisal was racially motivated.

Courtney was amazing. My only problems came from the underwriter. They were requesting things of me not consistent with FHA guidelines, and when I asked for them to show me the specific guidelines they couldn't even pull it up, and said it's "underwriter's discretion". Luckily Courtney was there as a liaison to help.

Best loan advisor I have worked with! Promote immediately. Offer a bonus. Thank you for the opportunity. This loan has helped me get one step closer to meeting my family goals and providing for my children. I’m grateful.

Just read the subject line…enough said! Toni is great to work with, and this was our second time! Super knowledgeable, friendly, and works for her clients. We would highly recommend New American Funding for your mortgage needs!

I got a great rate and the loan closed very quickly. From initial contact to closing was about 2 weeks. The loan officer and processor were professional, upfront, and knowledgeable. They responded quickly to all my questions. The entire process was completely painless. And most importantly, there were no surprises at closing. I would definitely do business with them again.

Shane **, Lekeshia **, and Markia ** are absolutely wonderful! So many great qualities it is difficult to list them all. Can't say quite as many good things about the others associated with our loan. Duplicate information was requested from us multiple times, very frustrating. The mobile notaries were absolutely wonderful, but the company that scheduled them was terrible, and lied about rescheduling, then tried to make their mobile notary look bad. Would suggest New American contract with a different Notary Service, as this one will eventually lose their good notaries. I would also suggest that there be a way to get a digital copy of the loan paperwork after signing. Overall a satisfactory experience, and we would choose Shane and New American again, but a couple of unprofessional glitches that I would have expected to be smoother as your company is in business to do this type of loan.

My home loan process was a high quality experience from beginning to the finish. Greatly facilitated and supported by Brandon ** as we moved through the entire process. I highly recommend New American Funding because of employees like Brandon.

I had worked with at least nine other mortgage companies over the past 10 months prior to discussing this with your representative Utaz. He was so very informative, knew all of the information that I needed and was able to help me get the mortgage that I desperately needed. I will represent and recommend your company to anyone that I speak to that expresses the need for a mortgage. Thank you Utaz so very much For all of your assistance. I hope your boss gives you a good bonus this year.

Pouyan is great at communicating with the method that works best for individuals. I preferred to communicate via email because of work. He was very accommodating with that request. He also did a great job communicating each part of the process. The entire process was quick and easy as a returning client. I will definitely contact Pouyan in the future for any mortgage needs.

Jenny ** was easy to work with. Everything handled over the phone or by email. Notary came to our home to complete all documents. Loan was funded a few days later and payment to former mortgage holder is due to transact soon.

Our experience with our home refinance was wonderful...Scott ** communicated consistently with status updates and email/voicemail responses were prompt and timely. Would definitely recommend your company to others.

Steven ** is outstanding! He guides his clients and explains what the best course of action would be in their situation. He answers questions using non-technical terms and overall cares about his clients. I have used him twice and am extremely pleased.

NewAmerican used internet tech along with real, knowledge mortgage professionals to work us through the Re-Fi process. Taking advantage of low rates and the equity we built into our home of 15 years, we are now able to return a large portion of that equity into the property with a remodel and eliminate credit card interest we have struggled with for years. I had been hesitant to use any lender that didn’t have a nearby office with people that I could walk into and sit face to face with. It took a good friend and his positive experience with NAFunding to alleviate my concern and begin the application process online. I am glad I did and will be treating my friend and family to a barbecue at our home this spring when the remodel is complete. Finally, to Brittani and Jessica, my family and I personally want to thank you for your help in making this possible, you’ll have no idea what a quality of life improvement your work will have resulted in.

My refinance experience with New American was great. Michael and Brigette were phenomenal and processed my refinancing within two weeks. They exactly know what their client wants and they delivered in a timely manner.

Christopher at New American Funding was great to work with and was always available and went above and beyond to ensure we came through the process as painless as possible! Thanks again Christopher, it was great doing business with you!

Working with New American Funding was quick and simple. I had help through the whole process and was surprised how fast things were getting done. Everyone I interacted with was kind and professional.

This was refinance process. This happened very swiftly and Ryan provided excellent service and communication. He was very professional and made me feel safe throughout this process with my private information.

From the time I contacted NAF until the time I closed was a very pleasant experience. I was told upfront what the cost was going to be, there were. I hidden fees and everything went as explained. Thank you Cassandra ** and Samantha **!

Literally such a pleasant experience!!! Tanya my loan officer made me feel like family with the amount of care she took with my situation. My loan processor Bilal was more than patient with my thousands of questions almost every day. I’m so thankful I chose this company to purchase my home!

Dayna helped us refinance our home, and gain the new equity from a crazy 2021, while laying out all the options in front of us. She and Kylie were great to work with, both very responsive. Thank you both!

We received several calls from a supervisor at NAF looking to speak about removing the PMI on our current mortgage. Upon returning the call, we were put in touch with Michael **, who suggested that we look at refinancing since rates had dropped. I was concerned about being approved due to Parent Plus loans in deferment, but Michael was able to get us approved for a lower rate with no PMI and pay off a personal loan, saving us close to $900 per month in payments. From start to finish the process took less than 30 days.

I absolutely am so happy with New American Funding. Everything was met for my needs in a fast and professional way! The process was so smooth, my loan officer explained everything in terms I could understand! He was just awesome to work with!

Megan ** and Samantha ** were great to work with. Excellent customer was provided at each step of the process and no question went unanswered. I would definitely use New American again as well as refer my family and friends.

Good and fast information, clear, even at night or weekends, faster respond, on time to close with title company, I bought a condominium. My pre approval letter was updated any time I ask for. Thank you very much.

Floyd help to increase my credit score so I can get a better rate on my loan and was always available if I had questions. I was able to get cash payout and pay creditors and got rid of all that credit card debt. We are retired and you made it possible for us to stay retired with a simpler budget.

Very attentive in responding, always answered questions and was very hard working, listened to our needs and was persistent in getting us what we wanted. Cheerful and upbeat always, delightful to work with, appreciate her so much!

We started with another provider. They had issues with our home. Graham reviewed information from our first provider. He did the work to find out if we would have the same issue with NAF before wasting our time with a bunch of forms. Once we decided to move forward communication was great. We are so happy with the service we received.

From start to finish, my experience with NAF was positive. From talking through my finance options with my Loan Officer to getting through the closing process with my Processor, each of them were patient and quick to respond to my emails and calls. They were also very knowledgeable. Also, their online customer portal is very user friendly and easy on the eyes! I am very satisfied with the service and so glad to have found out about them!

Joseph ** was upbeat, professional with great communication that was easy to understand. He never admitted to know every answer to my questions and clearly set expectations that if he didn’t know he would find out and call immediately. The process was easy and the loan closed ahead of schedule. Peyton ** the loan processor was equally as great and should be acknowledged for her professionalism and skills to keep the file moving through the system. Her follow up and timely requests with immediate responses allowed underwriting approval and closing within the scheduled timeline of forty-five days. From the day our application was submitted October 25th, to signing closing documents November 20th, then funding November 26th was efficient and impressive to complete a start to end refinance in thirty days.

The site is easy to navigate. Utsav was very professional, honest, accessible, and helpful. He guided me from beginning to the end. He answered all of my many questions, as I was not knowledgeable to the refinancing process. I am very pleased with New American, Utsav, and my refinance.

Morning mama. For Mathew: Mathew has explained the process to me with the utmost and honest professionalism. He was organized & thorough & professional, as well as kind which made all of the difference in my interactions with him. He has been a pleasure to work with. Responsive, quick to return calls, patient and knowledgeable. He moved mountains for us and I was most impressed with the turnaround and how quickly we got the clear to close. Definitely recommending Matthew to my friends and family for their mortgage financing needs. Thanks so much Mathew!

I’m glad I switched over. Our loan officer Brian was great from start. He got us a great rate, explained every step and made sure we were always updated. We were approved and closed within less than a month.

So thankful to New American Funding for a quick and easy refinance of our house. The communication was frequent and complete. Our loan officer was super friendly and reassuring. He guided us through the entire process and made sure all our questions were answered. I can't imagine this process going any smoother. Thanks!

My cash-out refinance with NAF was smooth and successful. This was my second refinancing with NAF under three years. My agent Michael **, helped navigate me through the process by processing my documents quickly and explaining the benefits that I was getting. I decided to do this refinance in order to pay off some other debts and consolidate my debts. I’m satisfied with the outcome.

Quality service from the loan Officer, Robert **. Kept open communication throughout the whole process and I could always count on him to return my calls or emails in a quick manner. He kept me updated throughout the whole process. Very professional and friendly, very knowledgeable of the products offered at New American Funding.

We just closed on our first home and we found the people from New American Funding made the process a simple one for us. The start of the process, we were given worksheets of expenses and what to expect. From there, anytime we had inspections or anything that needed to be completed, we were notified right away and provided with everything we needed to complete each process as we went through the steps.

Very POLITE people. The company has experienced and patience people. Especially, Scott has made things clear and simple for us. Really comfortable working with them and their system. I would recommend NAF to anybody.

I will recommend your company to everyone I know. All people involved in my loan transaction were intelligent, knowledgeable about your products and applied it to what I needed. They are all assets to your company and should be commended for jobs well done.

Working with New American loan specialist Kenny ** has revived my trust to this process. He made the processing not only easy but enjoyable due to his outstanding customer service. He is so trustworthy and genuinely interested in his customer’s needs as well as respectful in every way. His communication is superb and detailed with great knowledge of the process. He is an asset for this company and will refer my friends and colleagues to him and New American Funding. I will certainly go to New American Funding and Kenny ** with any future mortgage needs. A big shout out to all of you.

We already explained why it was such a great experience. Not sure why the redundancy. Amanda was exceptional. She made herself available any time of the day. She was so kind always willing to help us with any question. She made the experience very positive. She represents your company so well. Everyone who contacted us were all very professional.

Michael helped make the process go as smoothly as possible and his assistance was appreciated. He is professional, conscientious, and customer-focused, which makes working with him as easy as it can be given the fact that the process involved is complex.

Was somewhat skeptical of refinancing....due to the 'other guys' not wanting to refi when property was/is in a Trust, etc. But, you guys took it in stride and made the experience easy/painless....'customer service' was the best, always ready to help and guide us through the process! Thanks, again!

Amir was easy to work with. He responded to my questions fast and I appreciate how he kept me updated on the process. This was the easiest loan process I have ever had. The thoroughness and turnaround time was impressive. I will be recommending this company to all my friends.

The process was smooth and easy! Kalee and her team did a great job with making the refinance quick. They were there to answer questions and provide information when needed. The communications was often and the team was easily accessible. The team was friendly and dedicated to getting the loan processed.

I am satisfied with the level of knowledge and thorough approach to my refinance experience. In the future, I would like to see more options in completely streamline the process in making everything digital from beginning to end. Nonetheless, it was an enjoyable experience.

Our loan agent was wonderful, not one bad thing to say about him. We ran into an issue where our property taxes were just about due, and we needed to figure out who was going to pay them. This was a very confusing process, and the underwriter presented our options in a way that wasn’t very clear. Fortunately, our loan agent was able to get on the phone with me quickly to explain the options and relay the choice we made to the underwriter.

Harrowing, still haven’t finished with everything. Some bills haven’t been paid even though funds released 2 days ago. Moe has been great answering questions in a timely manner, and taking care to put my fears to rest.

An amazing company, and amazing team! What more can a family ask for? We were feeling lost and had no hope regarding our refinance and purchase. Glenn ** picked up and breezed through the process seamlessly. 3 weeks! My family and I are very happy and we can thank God enough for bringing new American funding our way. God bless you guys.

Working with Scarlett ** was a very good experience. She was professional, responded quickly and thoroughly. I believe there were issues however with the underwriters or other departments. Closing was rescheduled three times and I was informed after 5 pm the day prior that closing on the following day was canceled. This was very inconvenient for my husband and I as we had to take time off from work several times. Also the property tax was incorrectly calculated or forgotten in the calculation and changed my DTI so that we had to change the loan amount after closing had already been scheduled. Without these issues it would have been a great experience. Sincerely, Thomas **.

Devin ** took great care of us. It seemed like he was our small hometown agent, instead of being across the country. We were at ease with the way he stayed in communication with us. Well done, indeed.

I had recently had a negative experience when dealing with a different loan company, AmeriSave and I did a google search to find New American Funding. My experience with New American Funding was excellent, from the beginning of the process to the end, it was very prompt and professional the entire time. Any questions or concerns I had were immediately addressed by my loan officer Ben **. I will definitely recommend friends and family in the future, thank you for making this experience great!

This was only the second time I've refinanced a home and it was a night-and-day difference from the first. Great Service. Patrick (and Margaret) kept in touch throughout the process and always answered any email questions to me immediately. I would (already have) recommended Patrick to friends. He came highly recommended from a friend of mine and she was right.

David was very helpful and answered all my questions in ways for me to better understand the whole process. Everything through the whole process went so smoothly I couldn't believe that I just refinanced my house!