New American Funding Reviews

After all initial information requests were met, there came a constant dribble of further requests, some repetitive or unreasonable (i.e. MUST be PDF not screenshot of bank statement even though in middle of cycle and no statement yet published). It seems like your process could be streamlined a bit more.

The process was quick and easy, loan officers know their products, and I didn't feel I was trying to be sold on a loan package that wasn't in my best interest. Also nice that my loan won't be sold to some other third party down the line. I had a great experience with New American Funding!

Our experience was full of ups and downs. While that doesn’t seem like a reason to leave 5 stars I will say that this is due wholly in fact to the representatives who helped us along the way. We are so fortunate to be able to refinance and New American appeared to be the right company to do that with. Like most mortgage/refinance process it was not simple and easy. We still felt that New American was a great choice, but that is due to representative’s such as Chris ** who made this entire experience endurable. I hope most have had their own “Chris **” as it truly helped keep us positive and sane through the process. Thank you Chris and happy to be with New American for the next, well too many years of our lives.

My loan officer was fantastic. He was very knowledgeable and helpful during the process. The underwriters did ask the same questions over and over which was frustrating but my situation was a little unique so I tried to be understanding. I was asked to provide a piece of information from my employer the Monday before my Friday closing which was also very frustrating, luckily I was prepared for it and had told my employer ahead of time that I might need it. My loan officer Anthony made the overall experience pleasant. He explained everything and helped me figure out ways to get documents that I was having a hard time obtaining. It was obvious he has a lot of experience, patience, and a great customer service attitude. I have only gone through the beginning stages of buying my house but so far I would recommend New American Funding. The rates are good, the options for loans are good, and customer service is good as well.

Brian made this entire process very easy and as seamless as possible. We really enjoyed having Brian as our loan rep because of the ease he made this entire project. We would honestly recommend Brian to everybody who is looking on getting a loan

I had a great experience and ultimately received exactly what I needed given my circumstances. Kalee was very easy to work with and never dropped the ball. When things got tough she just kept going and made it happen. Thank you!

Jordyn ** was great! Every step of the process was clearly explained and there was constant communication letting us know where we were in the process. We couldn't be happier with the service we received and will recommend American Funding to anyone looking for a mortgage or refi in the future.

I had a great experience overall working with everyone at New Funding. Everyone worked close to me and guided me every step of the way. I highly recommend New Funding to whoever is buying their first home.

I reached out to Reese and New American Funding to see about doing a refinance and I must say it’s been a very professional and smooth process. The best experience ever. Will be doing business again in the future. Also, will be recommending Reese and New American Funding to everyone I know.

Joe ** and Marilyn ** were absolutely amazing when it came to the entire process. They answered fast and always did their best to keep me as updated as possible. I never had any issues. They told me exactly what I needed to do and we were able to get it done. I’m so grateful for them!

First, I paid cash for my home and searched afterwards for a mortgage with the thought that I could benefit from the low interest rates while putting my cash to work for me in investments. I have excellent credit. The lender salesperson, Jesse ** first misled me in terms of the actual interest rates offered for excellent credit. Then after I submitted all my financial info and allowed him to run my credit report, he came back with a disclosure of High mortgage fees (he first said they didn’t charge) and an interest rate of 3.25% on my credit score of more than 850! They try to take advantage and apparently think we are uninformed consumers. All of this after he intentionally lied and misled me. Needless to say, I will just keep my asset position on my home vs dealing with scams.

David Is a really hard working dedicated man who tried everything possible to get me through the process and had good communication and I definitely recommend him. He will walk you through everything, and you will find it easier to work with him.

First time home buyer. I really had great experience and doing business with. I actually made new friend along my process. My loan officer Jack ** and processor Crystal ** made sure of having smooth process. Jack made sure and helped me in picking the right numbers starting from the estimate till the day of closing. Great service: All stars to my man. Thank you.

The service and hard work of Nataley and Bilal were great! They were so committed to help us move into a new home by a short deadline. It wouldn't have been possible without them!

Overall was great experience and very helpful. Took the time to explain the process and was very friendly and would responded very quickly to us when we needed help with anything we had trouble with understanding.

Chris went above and beyond what is expected of a Loan Officer. Being a real estate agent myself and knowing how the loan process works; without a doubt, Chris is truly amazing in what he does. Not only did he keep me updated, but also responded to all my questions immediately. I would definitely recommend Chris!

Tim ** took over our account when a coworker horribly bungled and unprofessionally ignored our application for almost a year. Yes, almost a year. Tim got us through the entire process in just weeks and was available and responsive, patiently explaining every step. We were ready to walk away from this company but Tim saved the account. We would recommend specifically Tim to anyone we know, including family members.

I had a great loan officer! He was professional, knowledgeable and got my refinance loan done in record time. Michael listened to me and gave me personalized advice based on my goals. Moving from an FHA 30-year fixed to a Conventional 30-year fixed and removing my PMI will save me $230 a month, and my loan amount is staying the same. We opted for a slightly higher interest rate in exchange for a large lender credit, so I had zero out of pocket costs after an appraisal waiver. I'm looking forward to getting a nice escrow refund to start the New Year too. This refinance loan was a no-brainer. I have 20% equity in my home from price appreciation, and it makes no sense to wait 10 years for the PMI to drop off. Great experience overall.

Closed 3 weeks after schedule. Appraisal company waited till the last minute and didn’t perform well. The under writer waited to get some processes completed. Not sure if he didn’t really understand steps for a Mobile home? Original cost for % was 0 and we ended up paying 1,000+ to keep rate. Michael our loan officer was great!

We applied for a FHA loan through New American Funding. The process was not easy, but I don't think any mortgage is! Our state has several laws that are different from most others and New American was able to get us through the process and into our house!

Ashley was very friendly, and incredibly detailed throughout the entire refinancing process. She explained everything in a simple, yet thorough manner and answered any and all questions with patience and clarity.

Refinancing with Matthew was great! We were able to close super fast and being able to text him was my favorite. Talk about convenience! Thanks Matthew for a wonderful experience! Would definitely recommend to family and friends!

Working with Kari and team was very easy and even fun at times. :) They were always available to answers my questions and help me with the home buying process. I would highly recommend New American Funding to anyone going into the home buying process.

I moved around a lot while growing up. So much so that the only place that really ever felt like home was my grandparents house and acreage out in the country. I always knew that someday I wanted to live there permanently. Lyndsey with New American Funding made dream become a reality after both my grandparents passed away. From getting us prequalified to ease any anxiety with the Trust, to taking us step by step through this whole process, Lyndsey and her team have been delightful. This is my second time working with her on a, third if you count the VA IRRL we did a couple years back. I continue to recommend her to my friends and family. Thank you!

Jack **, of New American Funding, was extremely attentive and professional. His knowledge and experience were invaluable while navigating such a complex, and often challenging, process. I would highly recommend his services to any of your potential consumer clientele.

Jack ** made a very complex government mortgage application much easier to complete for our family. He is a fantastic broker, and I would highly recommend Jack to anyone who needs some extra assistance in plowing through all of the required paperwork. (And who doesn't need that?) If you are applying for a HUD-backed mortgage, be prepared: it can be a difficult undertaking - but the ultimate result of home ownership is well worth it! Our family is very grateful for the excellent service, thanks!!

The process was so easy. Everybody was so friendly and helpful. Definitely the way to refinance your loan. Got it done really fast, no problems. Mike was a lifesaver and helped answer our questions. Got a much better rate for us and saved us so much money. Fast, easy, thorough, and will definitely use again if we ever need to.

I will recommend New American Funding to everyone, everything went smoothly and quickly. Stacey was perfect in every way. Calm, easy to talk to, understanding, knew what to do if we had a problem. Thank you so much.

New American Funding was a pleasure to do business with, all of the dealings I've had with their personnel were professional and included the upmost of customer service. Very quick to respond and answer questions I had and always willing to solve any problems or issues when going through the loan qualification.

Jeniffer ** went above and beyond to provide me information and education to ensure I was making the best decision for my financial needs. Her communication was incredible and she was a joy to work with!

I had a wonderful experience. Everyone was very helpful. The communication was very good. All of my questions were answered quickly. I have already shared my experiences with friends. I hope everyone has a great holiday this year!

I gave my overall experience the highest rating for New American Funding although I had a extremely poor experience regarding the appraisal process. Geoffrey ** appraised my home twice in 3 years. Both appraisals seemed low. Jenny was helpful and understanding. Ordered a second appraisal after my most recent one came in low and the second appraisal was 40k higher. It was clear the low appraisal was racially motivated.

Courtney was amazing. My only problems came from the underwriter. They were requesting things of me not consistent with FHA guidelines, and when I asked for them to show me the specific guidelines they couldn't even pull it up, and said it's "underwriter's discretion". Luckily Courtney was there as a liaison to help.

Best loan advisor I have worked with! Promote immediately. Offer a bonus. Thank you for the opportunity. This loan has helped me get one step closer to meeting my family goals and providing for my children. I’m grateful.

Just read the subject line…enough said! Toni is great to work with, and this was our second time! Super knowledgeable, friendly, and works for her clients. We would highly recommend New American Funding for your mortgage needs!

I got a great rate and the loan closed very quickly. From initial contact to closing was about 2 weeks. The loan officer and processor were professional, upfront, and knowledgeable. They responded quickly to all my questions. The entire process was completely painless. And most importantly, there were no surprises at closing. I would definitely do business with them again.

Shane **, Lekeshia **, and Markia ** are absolutely wonderful! So many great qualities it is difficult to list them all. Can't say quite as many good things about the others associated with our loan. Duplicate information was requested from us multiple times, very frustrating. The mobile notaries were absolutely wonderful, but the company that scheduled them was terrible, and lied about rescheduling, then tried to make their mobile notary look bad. Would suggest New American contract with a different Notary Service, as this one will eventually lose their good notaries. I would also suggest that there be a way to get a digital copy of the loan paperwork after signing. Overall a satisfactory experience, and we would choose Shane and New American again, but a couple of unprofessional glitches that I would have expected to be smoother as your company is in business to do this type of loan.

My home loan process was a high quality experience from beginning to the finish. Greatly facilitated and supported by Brandon ** as we moved through the entire process. I highly recommend New American Funding because of employees like Brandon.

I had worked with at least nine other mortgage companies over the past 10 months prior to discussing this with your representative Utaz. He was so very informative, knew all of the information that I needed and was able to help me get the mortgage that I desperately needed. I will represent and recommend your company to anyone that I speak to that expresses the need for a mortgage. Thank you Utaz so very much For all of your assistance. I hope your boss gives you a good bonus this year.

Pouyan is great at communicating with the method that works best for individuals. I preferred to communicate via email because of work. He was very accommodating with that request. He also did a great job communicating each part of the process. The entire process was quick and easy as a returning client. I will definitely contact Pouyan in the future for any mortgage needs.

Jenny ** was easy to work with. Everything handled over the phone or by email. Notary came to our home to complete all documents. Loan was funded a few days later and payment to former mortgage holder is due to transact soon.

Our experience with our home refinance was wonderful...Scott ** communicated consistently with status updates and email/voicemail responses were prompt and timely. Would definitely recommend your company to others.

Steven ** is outstanding! He guides his clients and explains what the best course of action would be in their situation. He answers questions using non-technical terms and overall cares about his clients. I have used him twice and am extremely pleased.

NewAmerican used internet tech along with real, knowledge mortgage professionals to work us through the Re-Fi process. Taking advantage of low rates and the equity we built into our home of 15 years, we are now able to return a large portion of that equity into the property with a remodel and eliminate credit card interest we have struggled with for years. I had been hesitant to use any lender that didn’t have a nearby office with people that I could walk into and sit face to face with. It took a good friend and his positive experience with NAFunding to alleviate my concern and begin the application process online. I am glad I did and will be treating my friend and family to a barbecue at our home this spring when the remodel is complete. Finally, to Brittani and Jessica, my family and I personally want to thank you for your help in making this possible, you’ll have no idea what a quality of life improvement your work will have resulted in.

My refinance experience with New American was great. Michael and Brigette were phenomenal and processed my refinancing within two weeks. They exactly know what their client wants and they delivered in a timely manner.

Christopher at New American Funding was great to work with and was always available and went above and beyond to ensure we came through the process as painless as possible! Thanks again Christopher, it was great doing business with you!

Working with New American Funding was quick and simple. I had help through the whole process and was surprised how fast things were getting done. Everyone I interacted with was kind and professional.

This was refinance process. This happened very swiftly and Ryan provided excellent service and communication. He was very professional and made me feel safe throughout this process with my private information.

From the time I contacted NAF until the time I closed was a very pleasant experience. I was told upfront what the cost was going to be, there were. I hidden fees and everything went as explained. Thank you Cassandra ** and Samantha **!

Literally such a pleasant experience!!! Tanya my loan officer made me feel like family with the amount of care she took with my situation. My loan processor Bilal was more than patient with my thousands of questions almost every day. I’m so thankful I chose this company to purchase my home!

Dayna helped us refinance our home, and gain the new equity from a crazy 2021, while laying out all the options in front of us. She and Kylie were great to work with, both very responsive. Thank you both!

We received several calls from a supervisor at NAF looking to speak about removing the PMI on our current mortgage. Upon returning the call, we were put in touch with Michael **, who suggested that we look at refinancing since rates had dropped. I was concerned about being approved due to Parent Plus loans in deferment, but Michael was able to get us approved for a lower rate with no PMI and pay off a personal loan, saving us close to $900 per month in payments. From start to finish the process took less than 30 days.

I absolutely am so happy with New American Funding. Everything was met for my needs in a fast and professional way! The process was so smooth, my loan officer explained everything in terms I could understand! He was just awesome to work with!

Megan ** and Samantha ** were great to work with. Excellent customer was provided at each step of the process and no question went unanswered. I would definitely use New American again as well as refer my family and friends.

Good and fast information, clear, even at night or weekends, faster respond, on time to close with title company, I bought a condominium. My pre approval letter was updated any time I ask for. Thank you very much.

Floyd help to increase my credit score so I can get a better rate on my loan and was always available if I had questions. I was able to get cash payout and pay creditors and got rid of all that credit card debt. We are retired and you made it possible for us to stay retired with a simpler budget.

Very attentive in responding, always answered questions and was very hard working, listened to our needs and was persistent in getting us what we wanted. Cheerful and upbeat always, delightful to work with, appreciate her so much!

We started with another provider. They had issues with our home. Graham reviewed information from our first provider. He did the work to find out if we would have the same issue with NAF before wasting our time with a bunch of forms. Once we decided to move forward communication was great. We are so happy with the service we received.

From start to finish, my experience with NAF was positive. From talking through my finance options with my Loan Officer to getting through the closing process with my Processor, each of them were patient and quick to respond to my emails and calls. They were also very knowledgeable. Also, their online customer portal is very user friendly and easy on the eyes! I am very satisfied with the service and so glad to have found out about them!

Joseph ** was upbeat, professional with great communication that was easy to understand. He never admitted to know every answer to my questions and clearly set expectations that if he didn’t know he would find out and call immediately. The process was easy and the loan closed ahead of schedule. Peyton ** the loan processor was equally as great and should be acknowledged for her professionalism and skills to keep the file moving through the system. Her follow up and timely requests with immediate responses allowed underwriting approval and closing within the scheduled timeline of forty-five days. From the day our application was submitted October 25th, to signing closing documents November 20th, then funding November 26th was efficient and impressive to complete a start to end refinance in thirty days.

The site is easy to navigate. Utsav was very professional, honest, accessible, and helpful. He guided me from beginning to the end. He answered all of my many questions, as I was not knowledgeable to the refinancing process. I am very pleased with New American, Utsav, and my refinance.

Morning mama. For Mathew: Mathew has explained the process to me with the utmost and honest professionalism. He was organized & thorough & professional, as well as kind which made all of the difference in my interactions with him. He has been a pleasure to work with. Responsive, quick to return calls, patient and knowledgeable. He moved mountains for us and I was most impressed with the turnaround and how quickly we got the clear to close. Definitely recommending Matthew to my friends and family for their mortgage financing needs. Thanks so much Mathew!

I’m glad I switched over. Our loan officer Brian was great from start. He got us a great rate, explained every step and made sure we were always updated. We were approved and closed within less than a month.

So thankful to New American Funding for a quick and easy refinance of our house. The communication was frequent and complete. Our loan officer was super friendly and reassuring. He guided us through the entire process and made sure all our questions were answered. I can't imagine this process going any smoother. Thanks!

My cash-out refinance with NAF was smooth and successful. This was my second refinancing with NAF under three years. My agent Michael **, helped navigate me through the process by processing my documents quickly and explaining the benefits that I was getting. I decided to do this refinance in order to pay off some other debts and consolidate my debts. I’m satisfied with the outcome.

Quality service from the loan Officer, Robert **. Kept open communication throughout the whole process and I could always count on him to return my calls or emails in a quick manner. He kept me updated throughout the whole process. Very professional and friendly, very knowledgeable of the products offered at New American Funding.

We just closed on our first home and we found the people from New American Funding made the process a simple one for us. The start of the process, we were given worksheets of expenses and what to expect. From there, anytime we had inspections or anything that needed to be completed, we were notified right away and provided with everything we needed to complete each process as we went through the steps.

Very POLITE people. The company has experienced and patience people. Especially, Scott has made things clear and simple for us. Really comfortable working with them and their system. I would recommend NAF to anybody.

I will recommend your company to everyone I know. All people involved in my loan transaction were intelligent, knowledgeable about your products and applied it to what I needed. They are all assets to your company and should be commended for jobs well done.

Working with New American loan specialist Kenny ** has revived my trust to this process. He made the processing not only easy but enjoyable due to his outstanding customer service. He is so trustworthy and genuinely interested in his customer’s needs as well as respectful in every way. His communication is superb and detailed with great knowledge of the process. He is an asset for this company and will refer my friends and colleagues to him and New American Funding. I will certainly go to New American Funding and Kenny ** with any future mortgage needs. A big shout out to all of you.

We already explained why it was such a great experience. Not sure why the redundancy. Amanda was exceptional. She made herself available any time of the day. She was so kind always willing to help us with any question. She made the experience very positive. She represents your company so well. Everyone who contacted us were all very professional.

Michael helped make the process go as smoothly as possible and his assistance was appreciated. He is professional, conscientious, and customer-focused, which makes working with him as easy as it can be given the fact that the process involved is complex.

Was somewhat skeptical of refinancing....due to the 'other guys' not wanting to refi when property was/is in a Trust, etc. But, you guys took it in stride and made the experience easy/painless....'customer service' was the best, always ready to help and guide us through the process! Thanks, again!

Amir was easy to work with. He responded to my questions fast and I appreciate how he kept me updated on the process. This was the easiest loan process I have ever had. The thoroughness and turnaround time was impressive. I will be recommending this company to all my friends.

The process was smooth and easy! Kalee and her team did a great job with making the refinance quick. They were there to answer questions and provide information when needed. The communications was often and the team was easily accessible. The team was friendly and dedicated to getting the loan processed.

I am satisfied with the level of knowledge and thorough approach to my refinance experience. In the future, I would like to see more options in completely streamline the process in making everything digital from beginning to end. Nonetheless, it was an enjoyable experience.

Our loan agent was wonderful, not one bad thing to say about him. We ran into an issue where our property taxes were just about due, and we needed to figure out who was going to pay them. This was a very confusing process, and the underwriter presented our options in a way that wasn’t very clear. Fortunately, our loan agent was able to get on the phone with me quickly to explain the options and relay the choice we made to the underwriter.

Harrowing, still haven’t finished with everything. Some bills haven’t been paid even though funds released 2 days ago. Moe has been great answering questions in a timely manner, and taking care to put my fears to rest.

An amazing company, and amazing team! What more can a family ask for? We were feeling lost and had no hope regarding our refinance and purchase. Glenn ** picked up and breezed through the process seamlessly. 3 weeks! My family and I are very happy and we can thank God enough for bringing new American funding our way. God bless you guys.

Working with Scarlett ** was a very good experience. She was professional, responded quickly and thoroughly. I believe there were issues however with the underwriters or other departments. Closing was rescheduled three times and I was informed after 5 pm the day prior that closing on the following day was canceled. This was very inconvenient for my husband and I as we had to take time off from work several times. Also the property tax was incorrectly calculated or forgotten in the calculation and changed my DTI so that we had to change the loan amount after closing had already been scheduled. Without these issues it would have been a great experience. Sincerely, Thomas **.

Devin ** took great care of us. It seemed like he was our small hometown agent, instead of being across the country. We were at ease with the way he stayed in communication with us. Well done, indeed.

I had recently had a negative experience when dealing with a different loan company, AmeriSave and I did a google search to find New American Funding. My experience with New American Funding was excellent, from the beginning of the process to the end, it was very prompt and professional the entire time. Any questions or concerns I had were immediately addressed by my loan officer Ben **. I will definitely recommend friends and family in the future, thank you for making this experience great!

This was only the second time I've refinanced a home and it was a night-and-day difference from the first. Great Service. Patrick (and Margaret) kept in touch throughout the process and always answered any email questions to me immediately. I would (already have) recommended Patrick to friends. He came highly recommended from a friend of mine and she was right.

David was very helpful and answered all my questions in ways for me to better understand the whole process. Everything through the whole process went so smoothly I couldn't believe that I just refinanced my house!

I was given an opportunity that most lenders refused to even consider. Having been rejected over something that seemed insurmountable can be demoralizing. But being given a chance to work through all of the issues with the same goal in mind meant a lot to us.

Jonathan was very helpful in my first home buying process. He answered all questions I asked no matter the day or time and if he was not afraid to say if he didn't know the answer but he found it out and reported back to me in a timely manner.

Overall very smooth process with good communication. The final page on closing was a solicitation for robocalls and spam to my email. I would have preferred that this page was left out of the closing papers. I would also request that New American funding participate with mint.com. I use this website for all of my budgeting.

I had a very positive experience working with Ethan ** and New American Funding. I am very happy with the results and I can finally celebrate the completion of my refi process. Thank you Ethan for your hard work and dedication. It is evident that you love the work you do. I can tell that being in the receiving end of your services, I feel cared for and that my case was important to you. Keep up the great work!

What a great company!! At the time I reached out, I hadn't met the minimum time qualifications for being in my house. Jennifer let me know I still had 2 months and that she would reach back out to me. I had my doubts, but Jennifer did exactly what she said she would do, and what an amazing experience I ended up having. Thank you so much to Jennifer and the New American Funding team.

Mandy was wonderful to work with. She was very friendly, knowledgeable, and through. She was very patient with me as I asked questions and made the refinancing process painless for me and my wife. I would definitely recommend New American Funding and Sr. Loan Officer Mandy ** to others!

Sam and Steffany were great to work with. They communicated well and made the process smooth. Sam explained clearly what our refinance would look like at the start and Steffany work hard to make the process smooth and quick. This is our second time being a NAF customer.

We are first time vacation house purchasers and did this as a purchase from a family member which presents its own problems. Anthony held our hand throughout this whole process. We are very grateful for his patience!

Thanks to Anthony, my refinance goals were surpassed. I highly recommend New American Funding. I was able to close in just over 30 days with a minimum of fuss. Interest rate was competitive. Extremely pleased with the experience and will look to New American Funding for future mortgage needs.

Alyssa made this process the most efficient and quickest I have experienced by far. She went to work immediately, when it came down to communication she made it the most convenient as possible due to my working hours and different time zones. My wife and I have recommended Alyssa and have already referred Alyssa to our friends and family. She is definitely a positive and great asset to New American Funding. Very pleased. Alyssa, thank you for your hard work and attention to our matter.

Rick ** worked with me to refinance our loan with New American Funding to use the change in home value to help pay off other loans and keep the house interest rate almost the same as before to keep the monthly payment mostly the same.

We had a good experience overall. We were always treated kindly. All the people we dealt with were professional and pleasant. Our only frustration was how long it took to close but that was at least in part because we are retired and it was hard to show all the places our funds come from. Michelle was super to work with and we would highly recommend her to others.

Ashely and Brigette were amazing to work with. They both made this stressful process feel like it was a breeze. They absolutely went above and beyond with their customer service. They definitely will be getting recommended. Amazing team!

It was real pleasure doing our home refinance with New American Funding. They made the whole process extremely satisfying. Excellent customer service, always stayed informed during the whole process. Super friendly loan officers. Overall a super experience with this company and its associates.

We had a really good experience with New American Funding for our refi. Everyone we worked with was very professional and was able to answer all of our questions. We would highly recommend this company.

Mark was great! He explained everything in detail and made my refinance experience easy. He also stayed in touch and kept me up to date with everything going on. He's a true asset to New American Funding!

Best experience working with New American Funding. They make the process seamless. We were kept informed during the entire process. Every question was answered to our understanding. Will recommend all friends and Family!

I already explained our experience, on the previous screens. Go look there. Glenn was better at recognizing our questions and requirements than your survey developers obviously are. Within the loan requirements (and I know what those are; I was a regulatory auditor), Glenn was able to work with us and deliver.

Arjun ** is easy to understand, explains everything thoroughly and is readily available if you need something. The only trouble I had was scheduling a notary to come to my house. Brenda ** gave me 2 different dates and 2 different times which made things a little confusing, but all in all I had a good experience.

We had a little bit of a communication issue when setting up the appointment with the notary to close and we were disappointed that some of our terms changed last minute but we are pleased they worked so hard to make the refinance work for us. Overall very happy.

My Experience with New American Funding is one of satisfaction. My credit was not too good but Matt looked for ways to help me without judging or making me feel bad. He treated me with respect, kindness and helped me through the process of refinancing.

New American Funding, Xavier, and Hillarey were excellent! They clearly and quickly communicated throughout the process and kept things moving forward no matter what hiccup we encountered. And there were very few hiccups! All in all, they easily delivered what they promised in a very timely manner.

Working with Jennifer ** was fabulous. Communication with Kian was difficult at times. He didn’t explain things very well. I had to constantly stay in contact with him because things were not getting done. I did the leg work on a lot of our needed materials because Kian & the others kept dragging their feet. Once everything was in place the closing was smooth. It was just getting there.

Loan refinance went very smoothly and was efficiently executed. Agent was helpful in determining the best option for my new loan. I was able to do a vast majority of the paperwork online which saved me time in my busy schedule. Overall very seamless operation.

They all are amazing and willing to work with us to help us understand what is going on. They are always willing to keep us in the loop of what it going on and trying to help us find the best people/service to get what we need when we need it.

It was comforting to know that we weren't just another number and that all our questions could always get an answer and what questions couldn't be answered right away. Dave and Kim were quick to find the answer. Best customer service I've received in a long time.

The best decision of made with my home was using New American Funding to refinance. Good communication, very fast response, an unbelievable rate. If you're thinking of purchasing a home or refinancing an existing one I would definitely recommend using New American Funding

Because of the great communication and fast response of Matthew **, you gained me as a customer. Because of the ** work from your underwriter and lack of great communication from the higher ups. You almost lost me as a customer twice. It took me saying I'm finding someone else to get answers and resolve problems. Get your ** together and promote Matthew, might see more customers and better service.

My experience with Devin ** and NAFINC has been an excellent one, quick smooth transaction. Devin was prompt on responding to my calls, texts, or emails. This was a very smooth transaction from my first communication with Devin. Even in comparison to local verbal requests, he had all the details upfront, not having to check with this person or that one. A very smooth process and very efficiently handled.

Celina **, our loan consultant, is absolutely amazing. Do everything you can to keep her. New American was also a pleasure to work with. My only negative comment concerns our Loan Processor Stephanie **. Stephanie did not seemed interested in the process and it was not exactly easy to get ahold of her. I hope it has to do with Covid so I don't want to be too hard on her - I do not know what she was dealing with at the time. In any case, I would recommend NAF to friends and family and would be interested in what other services NAF has to offer me and my family in the present.

We had an overall very positive experience from the initial engagements with Matt ** and then with the very capable Kimberly ** who brought our loan to closure. These two professionals made our experience so positive, we will be sending friends to utilize your services. Thanks again!

Josh was communicative every step of the way which was especially appreciated since we are first time home buyers. He got to know us beyond our transaction and seemed genuinely excited for us and our big life moves. I could tell we weren't just another number to Josh and that really made the difference in our decision to go with New American.

The experience was great with the service of Ericka. She was amazing with all the help that she gave me and my wife as well. She answered every single question of ours very quick. We didn’t have to wait and whenever it came time for her to do her part she did it very amazing and quick!!

My experience was good. The only downside and it wasn't that big of a deal, an appraisal of my home should have been set up early on. It wasn't and as a result, it delayed my closing by ~ 2 weeks. I would not hesitate to do it all over again.

I am very glad that I stumbled upon your Company on Credit Karma. Chase Bank gave me the run around and the people assisting me weren't as pleasant. I was pleased with the timing. I have a friend refinancing and she started before me and hasn't finished yet. Both Coddi and Claudia answered my questions and ensured that I knew everything about this process. I wish I had used this company in the first place to finance my property.

I had a great experience refunding my mortgage with the New American Funding. The process was easy without much physical contact. Everything was done online. A closing officer had to drive to my house to sign the closing documents.

We had a great experience working with Valerie and team. Valerie was very personable and I felt was very honest with the process and what to expect. She would give very detailed information on each step of the process which was so helpful. Communicated very quickly with any additional questions that we had as well. The process from start to finish was very fast and it set our minds at ease because of the team we had working with us.

I wanted to say thanks again to Mr. Curtiss **, his performance is outstanding and he has made every part of the loan process easy. I have already recommended him to friends that have obtained loans through him and speak highly of him. I look forward to my next investment with Curtiss.

Outside the helpful and encouraging service I received from my loan officer, the loan process was hell on earth. I feel wholeheartedly that an IRS audit would be easier than dealing with my underwriter.

Marc thank you so much for everything you did for us. We have already recommended you to my husband's co-worker. Hopefully you will hear from him soon. To New American Funding don't let Marc ** get away.

My loan officer was very attentive. He was always available whenever I called with questions and was able to get answers for me immediately. That is what made the service great! Other staff was helpful also and I am grateful.

Stacey was very detailed and hands on throughout the entire process. She stepped in on our behalf when the builder dropped the ball. Stacey was very responsive to our questions and requests. We appreciate all that you've done throughout this entire process.

Great experience! We enjoyed working with EJ and the staff at New American. They treated us with respect for our specific needs and was helpful to get the best loan possible. Would positively recommend him and your company to anyone looking to refinance.

The online process of refinancing was easy and our loan officer was in constant communication with us so we always knew what was happening. We would recommend New American Funding to family & friends.

Angela was not just helpful, she made us feel like we really mattered and she was there to make sure our partnership with NAF was going to be a success story. She never shied away from any of the naïve(on our part) questions we poised and explained thoroughly each step of the process as we went along. She was polite and informative and we really appreciate the one on one care she provided. She was humble enough to remind us that she was working with her team to accomplish our goals. Thank you Angela and NAF.

I was already a customer with New American Funding before refinancing. My experience with Mychael ** went so smooth that I didn't even want to look elsewhere for my refi. I received the same exceptional customer service with Matt ** this time around and have and will continue to recommend this company to anyone looking to purchase or refinance a home.

Can’t thank Thomas enough for all of his help. He made the process painless and wasn’t just another officer looking for a customer. He builds real relationships while getting the job done. I can’t say it enough. If you want the best loan officer go with Thomas **!

Overall, my experience was great. The only part that could have been better was that we weren't asked to wire the closing costs until the very last day. By the time we were able to get the funds wired the New York office had already closed for the weekend.

Joseph ** was wonderful. Tamico ** was terrible and it took forever to get a response from her. I felt she was stalling and completely disorganized. Once Heather ** took over, everything was smooth-sailing.

The experience with New American Funding was fast and simple. Would highly recommend this to anyone looking to refinance their home. The loan officer was courteous, friendly, and very helpful with all concerns and questions

This was a great experience and was made so much easier than I anticipated. I had amazing help through the process and I appreciated Sean helping me understand what was needed and what my next steps would be. I would definitely recommend to others looking into refinancing their home.

This was a smooth transaction. Simple. Fast. Everyone responded quickly and efficiently when needed and they kept me up to date every step of the way. I cannot say enough about this wonderful experience.

New American Funding was great from beginning to end! They were very diligent throughout the whole process. Whenever I was unclear about something, they had no problem explaining each step to me. I thank you so much for all of your hard work in helping me purchase my first home!!!

Erika's attention is spectacular, she does her job with affection and is very professional in her activities. A prompt response in these processes seems too important to me and Erika does it clearly and quickly, that gives peace of mind. Many thanks to Erika and Rosa, for their support, they really are very beautiful human beings and we are very happy with our house.

Great employee. I hope to work with him in the future. He was very patient with us. He kept us involved, answer phone calls and emails in a timely manner. I look forward to working with him again. I look forward to refer him to other members of the family.

Leon is VERY proactive and knowledgeable. He is a true asset to his customers and makes the home buying/refi process less intimidating. I hope he is the #1 compensated Loan Officer in your org. In this employment market, any industry would jump at the chance to include him on their team!

Mr. ** was a wonder to work with! Very responsive and respectful. Had answers to all my questions and made the information easy to digest as someone who is a layman to the overall process. Would recommend!

My husband and I had a 10/10 experience with New American Funding. Leigh **, Justin, Devin and Alicia made this process as easy as possible by communicating well and responding with each question we had.

I already had Refinanced my house and decided I needed to remodel more so I called Loc. My investment property Refi closed faster than my first Refi. Of course Loc did my first Refi. He was great and fast at helping me prepare all documents needed for my Refi. Loc is on it responding to any phone call and email immediately. That’s why I closed my Refi so fast. He was Great!! I would recommend him to everyone.

Utsav was very knowledgeable and responsive during our refinancing process. He made sure that we understood every step in the process. He even followed up after closing to ensure we were satisfied with our new loan.

The loan officers, Joe ** and Meghann ** were extremely helpful throughout the whole process. They work so diligently to assist a veteran like me in successfully achieving the result I wanted. Thank you for the support.

Alex ** was my loan consultant and was extremely helpful! He was very professional and answered any and all questions and concerns pertaining to the whole loan process. Would highly recommend New American Funding for a loan financing option.

Eugene and I were really pleased how he helped us through the paperwork and making sure we understood the wording. We could always call him when we ran into a problem and he was always cordial with us.

Diana ** was the person who assisted me with my new mortgage. She was very responsive and a pleasure to work with. New American Funding provided me with a great rate and we closed quickly. I'm a very happy customer.

Very easy process, a little slower than expected, but still very happy with results. Every agent that we spoke with was very helpful and friendly. My only complaint was the beginning communication was a bit confusing and not sure if I was talking to the correct person since they were calling from their private number instead of a "New American Fund" number and was not comfortable giving personal information without a way to verify their credentials.

I had a pleasant experience with New American Funding with regards to my refinance process. My loan officer Marc ** was very responsive, kind, and helpful and took good care of me throughout the process which I really appreciate.

Perfect transaction.... Anthony is the best!!!! Fast, friendly, informative, knowledgeable, everything you expect in his industry. You have our business now and in the future. Will def recommend very highly. 5 stars!!!! Ty so much!!

Jacob was pleasant to speak with and easy to understand. He provided everything we needed and his customer service is a big part of the reason we chose New American Funding over other competing lenders.

We 1st called Austin during the start of the Pandemic. Unfortunately it did not work for us at that timed, but we promised ourselves we would call him again. We did, and we now have our loan. Thank you Ausy.

Vantage dropped the ball at the end by sending physical checks made out to the vendors. Major inconvenience to drive 30 minutes and then pay additional to Fed Ex to expedite and then still have to make an additional $1300 in payments because they would not post in time. Now it will tie that money up for up to three months minus the additional interest and postage for the refund and processing fees for the refund check. What a way to finish out. William was fantastic but the Title company dropped the ball.

This was our 2nd great refinance experience with Utsav! He is always prompt, responsive, respectful and very knowledgeable. We would definitely recommend him to others and if there is another refinance in our future, Utsav will be our first call.

We'd planned to simply refinance our existing mortgage, before rates rose, then do a HELOC in a few months, when we were ready to begin renovations. However, when we were told about the ability to do a cash-out refinance now, with the ability to repay any money (above $5,000, at any time in the future) that we didn't use for our renovations, and do a recast of the mortgage at the SAME new rate, we were blown away. This option gives us the cash-in-hand to tackle all our renovations at once, at an interest rate lower than a standard HELOC (whose rates often flux with prime rate rises.) And since our Structural Engineer just told us we don't have to do major structural work, we'll be able to return a large chunk of our cash-out, recast, and reduce our monthly mortgage payments, once we're done with all the renovations in a few months.

I want to say that my experience with new American funding was excellent and their team is very responsive to give me prompt updates all thru the process. I would highly rate their service and highly recommend them to anyone who is looking for their loan needs.

Overall it was a great experience. Jay was quick to respond, present to talk to, and very timely with his emails and return calls. Even with the 2 to 3 hour time difference it was still a good experience and I definitely will recommend this company to others and use it again in the future.

Mr. ** was a pleasure to work with due to his knowledge and ability to find the right loan that fit our needs, quickly adjust and recalculate different scenarios and be a great mediator between all the entities that are required to close a loan. Great Job Noah! Highly Recommended!

My husband and I enjoyed our experience with New American. Alex was wonderful help and communicated great with us during the entire process which made everything run smooth and fast! Grateful to work with a team who is excellent in every area of what they do.

I would highly recommend New American Funding for their customer service expertise and highly knowledgeable employees. I felt comfortable doing business with this company, scheduling the refinance process was fast and easy,

Kimberly was very knowledgeable and easy to talk to. I felt I could always reach out to her. I was kept up to date on process from the whole team in a decent amount of time. It was a pleasure working with everyone. I am happy I went with Realty Associates and Gila as well. She was very knowledgeable and helpful.

Drew was a pleasure to work with. He is available most of the time and if not available returns calls quickly. He made the whole process easy. He was knowledgeable, professional, explained things clearly and got things done speedily. Great experience.

My loan officer, Scarlett **, was extremely helpful, but whoever was in underwriting was ridiculous with all the verification of employment requirements, especially when it came to the fact that I work from home. All of the hoops to jump through on that one point was beyond common sense. It held up the process for no reasonably good reason. It was more than verified that I was employed, with whom I was employed, and what I made on a twos basis. Whether I did so from home or in an office is irrelevant to the basics of being verified as gainfully employed and have the means to pay the mortgage. Common sense and in light of all the provided supporting documentation, did not rule the day in this case. Thankfully, Scarlett and Robin were awesome.

Andrew was extremely helpful throughout the whole process. He made using my VA loan a possibility and I went from being a homeless veteran to owning the house I grew up in. I could not be more grateful and happy to finally have a place of my own.