New American Funding Reviews

The whole mortgage experience with New American Funding from the get-go was a nightmare. They fired our loan officer during the process. We gave pay stubs, W2s, and bank statements to our original loan officer and then they fired him. All that information was locked in his computer, and then we had to resubmit everything all over again. New American Funding could care less. We actually have paid more on the interest rate. It got upped because the government kept the interest rates going up. Until the day we closed, it was a nightmare because we sat in the title company for at least six hours waiting for New American Funding. They were lackadaisical on their paperwork. We weren't even sure if we were gonna close that day. New American Funding lacks communication big time. They're not organized. Our entire process from the get-go was pathetic. Our process was delayed for months.

I called New American's number, and they got back to me quickly. It's easy to get ahold of someone on the phone. They were on the ball. They got me in touch with a Realtor quickly, and the Realtor was really on top of things. The whole process was easy. It took us a while to find an actual property we wanted. Once we had, it was six weeks. We had some hang-ups with the appraiser and stuff that delayed a little bit, but that was not on New American's side.

The first person that called me was awesome so I went with New American. I really liked her. She would reach out to me regularly and she'd follow up. Even if we didn't have anything directly going on, she would touch base and she was in direct communication all the time. But they fired her in the middle of my mortgage, which really sucked and I was really disappointed. The person that took over had no idea what was going on, kept asking me for the same paperwork over and over again, and delayed everything. Then, the night before, they had a manager call and tell me everything was gonna go great the next day. He also gave his direct number to call if I need anything. We sat there for about four hours in closing waiting for the people to get in touch with us and I couldn't get ahold of anybody. It was terrible. They're impersonal and don't care about the client.

The reps were friendly and easy to deal with. It was an easy process. I gave them my information, and they said it was okay, and they could give me the money. It all worked out. But the rate is expensive. It's about 6.5%. But that's just what it is right now.

I trusted the guy that I was working with. He told me what he was gonna do in terms of what my loan was gonna be and he came through. There was also Rosa, who was the person that I worked with to gather all the information. She did a really nice job and she followed up with me. She told me what they needed and why they needed it. I was able to get New American Funding all the information they needed quickly. The loan process took 30 days or less. The rate and terms were fair. It was higher than what I wanted to pay but that was what the going rate was.

My mortgage lender with New American Funding was the coolest guy I ever met. His name was Usher. If I were to ever buy a house again, I would 100% follow him. He made things super easy. He was very on top of his game and was always communicating with me back and forth. It was a very good experience. I started using the website once I closed, and I logged in to pay the mortgage. As far as the app, I can't always log in so I gotta use the website every time. The rates are very good, especially with where everything is right now. I feel I got super lucky. I'm very happy and I will highly recommend New American to anybody who asks me.

They were excellent. They were so easy to talk to and they explained everything. The process went very smoothly as well.

We love Andrew, our rep with New American Funding. He's been fantastic. There was no hiccup at all in the process. It was pleasant compared to years ago when I had gone through a different company with VA for a VA home loan. The rate with New American Funding was very high but I don't think we would have done any better anywhere else. We checked with Andrew six weeks ago. He gave us a call back and told us that the rates have not changed at all. I was impressed because he was in the middle of a move himself. My only frustration was I had an outstanding debt with DFS, but I had paid it off. The day before we were getting ready to close, I called Andrew and told him I got a copy of the letter. He said that was all they needed. But there was a lawyer we dealt with who said we gotta pay it again. I went ahead and paid it again but never got that money back. I'm still fighting for it.

Robby and Jordyn were amazing in the whole process. I had a very complicated case from the jump and they were amazing- I would highly recommend this company, Robby and team to anyone. Always did give good advice and looking out for my best interest. We had to delay closing for an extra week and their patience and coaching got it all done in a timely fashion.

We went with an FHA mortgage. I submitted everything to New American Funding, and it went to underwriting. I was able to convert all my important documents to PDF files and made it easy. I was at work at the time when I did most of it. I was on my lunch break or, "Sorry, guys. I gotta go take care of this real quick." But it wasn't as complicated as I thought it was would be. I bought a house with my phone. We got notified a week later that everything was good to go. It was streamlined. Also, I was able to speak with my loan officer directly. I had her personal cellphone, clarification stuff that needed to be resubmitted via email. She answered every time I called her.

Marcel, the young lady who helped me, was receptive and helpful. The entire process with New American Funding took about a couple of months. I had some things I had to do on my part and it took a while. But they did their best. I'm glad I did the refinancing about a year ago because the rates were good. It’s going up now.

I have my house loan with New America Funding, and I call to know more about HELOC and the loan officer Gabriel **, he was rude and and first we talk in perfect Spanish, then when I call him again to summit my documents, he says he speaks a little Spanish, he didn't want to help me. He just says, "Your income is low. I can't help you," I wish he gave me more options, the first time I refinanced with them, the girl who helped me gave me more options. I try again with a different loan officer.

I liked the reps' knowledge about what was offered and how they would fund my refi. They should offer lower rates. But they were appropriate for what we were looking for. They met the market. And the process was seamless.

The guy who helped me explained for me very well. The experience was phenomenal. Whenever they needed something for the underwriting, I just sent them in through their portal. It was very easy.

The program I went through was difficult a times because of time zone issues. I had people on the west coast time zone and I had been calling people on the east coast time zone when I'm in central. So, that part was a little hectic. Also, I wish they had more information for first time buyers and stuff people would qualify for. I went through a whole deal of using the people I thought would be most helpful. And then they said they don't deal with those people a lot. Once I got denied, they were like, "Well, we had people that we use." But they didn't even bring that up during the process.

New American was very good. I was a little apprehensive on it at first, but it turned out fine. I liked that I could talk directly to the processor. The one initial lady I worked with was pretty much just the person that initiated the contract, then she send it over to the person who was going to be dealing with the loan. The rate I got was two-point-something and it was good. I couldn't get that from anybody. I would suggest to my friends that they use New Funding. In real estate, I have my own lender that I use that I've used for 30 years. So, I talked with him about putting a loan on my house and he couldn't compete with this company.

The application process for New American Funding was simple and standard as far as any mortgage application goes, filling out all the stuff and submitting documents. It was straightforward. Alejandro, the rep I worked with, was nice, answered all the questions and helped the process go smoothly. Any time I reached out to him with any questions over the phone or email, he always responded and helped me understand everything. Compared to today's rates, what I received was good. It went up very slightly from the mortgage I had before. But our goal was to refinance, get rid of PMI, and take a little cash out to pay off some things. And we accomplished all that and we got a good deal.

I did some survey online and then New American Funding called me back shortly after and went ahead working numbers. They were responsive, especially on emails back and forth. We worked the numbers to see what sounded good, and then we went with it. It was pretty quick.

The application and underwriting process with New American Funding took weeks. For a person who doesn't do it all the time, you look at the final cost and think that's what I'm being charged. But in reality, part of that are costs that I would have had to pay anyway with any company and I didn't understand all that until later. But I ended up taking a loan anyway.

New American is a misleading and fraudulent enterprise. They advertised as accepting beacon scores of 500 and above and offered to help finance a mortgage, only to give me the runaround with horrible service. Their advertising states they work with imperfect credit. I'm a veteran with decent credit, they eventually said they didn't have any programs for me! Very deceptive advertising and stressful process. Don't trust them.

We used New American Funding about a year and a half ago. I got with Jesse and we had used him to buy our first home. He was pretty awesome. We did a new finance on the home that we had bought in Chickasha. Jesse was the lender and it did well in his area of things. I was impressed by his knowledge and attentiveness and how he was able to help serve us in the timely manner that we needed. It was the biggest thing. The only real trouble we had was right after he handed us over to the underwriters for them to finish up. I wasn't really impressed with the underwriters. It took us 45 days all the way until we closed. New American Funding is at least worth a try. They are out of reach for Oklahoma in terms of being able to actually have an office. If you're looking for someone with an office and here, it probably wouldn't be ideal. But if it's something that you're okay with, it wouldn't be an issue.

The rep answered any questions I had and sent the paperwork. It was a very fast and easy process.

Everything went smoothly and it was very professional working with the reps at New American. The rate and terms were fair.

New American Funding was very easy to get ahold of and was also very quick. It worked out great with them. If you have great credit, it makes it very easy to borrow money.

The experience with New American Funding has not been good. Recently, I got a letter from them that my mortgage was increased due to the fact that the insurance payment went out, but they had not told me that the mortgage was gonna be raised. I spoke to a representative. She said there was not enough money in escrow to cover the raise. I asked if I could put money in there. She said yes so before the effective date for the increase which was two months prior, I went ahead and sent a money order for $500 to cover the raise so I don't have to pay the increase. It clearly states on their mortgage paper that you have the principal and the escrow. I put in the $500 right beside the escrow but they put it to the principal. I called and they told me it was a mistake. They said they were gonna put it in the escrow and it would be effective before the increase date.

People need to think out of the box, and I'm grateful for companies like New American that go above and beyond to make sure the customer doesn't leave feeling disgruntled, like I did with US Bank. I built a home in Southern Idaho and US Bank would not let me out of my construction loan, which was at a much higher percentage than a conventional mortgage.

The rep and I had an instant connection. I felt safe when I heard his voice. So, I started telling him what I was looking for and what I was expecting. He assured me and said, “Don't worry. I got you. I'm gonna walk with you through this.” He held our hands through the process and he lived up to his word. If he did not answer immediately, he returned my call.

We used New American Funding to refinance our home and everything was fine with them. They're out of California and we're in New Mexico. Everything was done by phone, and everything was done right and quick. If they or we needed anything, we didn't have to miss a phone call or wait for them. Everything was really good service. The rates that we got were good as well, and we were pleased. This was before rates had gone way up. I'd tell people to use them or contact them to see if they can put a mortgage on their home or finance their home.

It was a straightforward process. They were very quick to answer questions. It was a very positive experience. I would use them again if the need comes up.

New American Funding is a good company to go through. The first lady was nice. The gentleman after her was good, too. They were very friendly and patient people that worked with me.

I wanted a company that had experience in Michigan. I live in North Carolina, but I was buying property in Michigan. I went with New American Funding and had a great agent. They walked me through the steps and getting an appraisal and an inspection. Other than the little glitch which was mine (not having the technically correct address), everything went great. I liked the fact that they would lock in the mortgage rate. The rates were higher by the time my mortgage closed but I was able to lock it in for eight weeks. I also liked that I had an agent to work with and he was helpful and kept me apprised of the process and stepped in when things got off track a little bit with the address. I'm very happy. Since then, I get copies of the bill and it's on auto pay.

All the mortgage rates were going up, so if I was going to refi, it had to be then. We got the last of the good rates, and I feel good about it. The loan officer was also good, and I liked him.

The representative at New American Funding was awesome. She was very helpful and professional. She made me feel comfortable throughout the process and kept me informed. I was dealing with a lot at the time and I was at the hospital because my mom has blood and bone cancer, so I was very stressed. But the rep made the process easy for me and I've never had it go that well before. From beginning to end, as far as getting everything that I needed to get over to her and for me to get the final paperwork, the process took seven days at the most.

I talked with one guy all the time. Unlike with the other company, the guy with New American Funding didn't have his boss get on the phone and pressure me. He answered my questions and gave me all the information. He would follow up if we had any questions. He even followed up afterwards and made sure that we had the proper people to call if we had any questions. It was so organized and we like the corporate policy. He was honest when he said that employees are very happy there. It makes a difference to us.

My loan officer was helpful. I got everything worked out. But New American Funding as a whole could help by to keep me more up to date and informed. Like twice now, I've received something in the mail saying that somehow like my homeowner’s insurance is for some reason stopped somehow through them, through American Funding. So I don't understand why that is, and I also wanna get that fixed up. It's confusing. I'm able to find basic information. But any kind of in depth questions, I don't find anything on the portal.

Refi-ing with New American Funding was all online and with the phone, and I'm satisfied with the rate and terms. The reps were very attentive and always easy to reach too. All in all, New American Funding is good and I recommend it.

The process was not excessive, painful or time-consuming. I uploaded whatever they needed, but a lot of times, the information was not getting through. So, I called and they gave me another number and everything went fine. But I'm still waiting for a some document that they told me they were gonna send me. Other than that, the guy I spoke to was very clear and he specified everything. He kept me on top of everything that needed to happen. New American Funding is a good company.

Everybody has been great to us in purchasing a home. Very helpful folks from top to bottom, throughout the process. Everything was explained in detail. If we had any questions, they reached out. Just phone calls. There was no hesitation to answer our calls or questions. They were always there. We thought it would be overwhelming, but they were patient and clear on what we needed to do. The rates were a lot lower than we thought. I was happy that we went with the team there at New American Funding. I would recommend them to family and friends.

New American Funding was the first one I looked at and I liked the way it looked. I was impressed with the reps’ willingness to help, giving a couple of different alternatives. I was hoping maybe a little bit less on the rates but it was still good and when I started researching it, it was competitive with everybody else. We had a good experience with New American Funding and there’s no reason why people couldn't go with them or at least talk with them.

I liked their interest rate. Also, I went from a variable rate to a fixed. I went with a 30-year mortgage for a second home. The process was very easy, user-friendly and quick. Everything was very good and remote. It was very well-planned out.