The rep I spoke to was awesome. If I ever had to leave her a voicemail, she got back to me within the hour. Any questions my husband or I had throughout the process, she would call anytime and was very knowledgeable about where she does the whole process. If she didn’t know, she made the correct calls. She knew what her resources were. The overall experience was awesome. I would definitely do it again with Nationstar.
I wanted to refinance to lower interest rate. I went with Nationstar since there was no appraisal. The process was really simple and I recommend them. There’d never been any trouble with them.
Nationstar was my mortgage holder. I wanted a lower payment and they had several options for me to pick from and so I refinanced with them. I didn’t have to wonder about what was happening for they told me everything that I needed to know and they seemed to be knowledgeable. They gave me some good advice and were able to explain what they were. I felt comfortable that they had the option that I needed to pick. They helped me with budgeting and gave me a little bit of breathing room.
Jack was our point of contact for a refi. Jack was incredibly conscientious, hard working, and friendly. I will absolutely recommend Nationstar to a friend because of my experience with Jack. Any questions, please call me.
We'd like to apologize for any frustration the payment issue may have caused. We're reviewing the account to see how we can further assist. A member of our team will follow up privately to help out. Thanks! -Nationstar Customer Relations Team
Original review: Oct. 14, 2016
My Seneca mortgage was transferred to (swallowed up by) Nationstar this summer. Since my 9/1 payment was almost due, and I had yet to receive a bill from Nationstar, I made my 9/1 mortgage payment to Seneca, via their website. I felt safe doing this because the Nationstar paperwork clearly mentioned that payments made to Seneca would be forwarded to Nationstar and credited to my (new) account. By the time I was making my 10/1 payment via the Nationstar website, they indicate not yet receiving the 9/1 payment. So my 10/1 payment was actually applied as my 9/1 payment. When I called Nationstar, the script-reading rep assured me that these things take time and that the original payment made to Seneca was most likely still in the process of coming over to Nationstar.
Now by mid-October - 6 weeks after making my 9/1 payment, Nationstar has no record of it. I got a different script-reading rep who says I should make the 9/1 payment again, this time to Nationstar. The funds are still sitting in my checking account. But YOU KNOW that the moment I make this 2nd payment, the original payment will miraculously be found and WHAM I'll get hit with devastating overages on my end. When I finally got a hold of a supervisor ("Jacqueline"), she seemed sympathetic to my plight. She promised to call me back later today. She requested that I send her a copy/confirmation of my original 9/1 payment to Seneca. That she'll send me a test email to confirm I have an email address to send it to. I get this email, but everything I send to it bounces back as if it's a bunk email. I tried 3 different email accounts on 3 different email clients, and everything bounces back.
She never called me back. So now I'm facing trying to call Nationstar a 3rd time to resolve this. So far, I have very little confidence that I am dealing with a reputable mortgage company. No big deal: I was still only 1/2-way thru their 60-day grace period. Fast forward to 10/1, and I make my October payment via the Nationstar website.
How do I know I can trust these reviews about Nationstar Mortgage?
- 609,643 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Positive experience, quick and painless. Saved me a ton of money. Everyone I dealt with was knowledgeable. I was afraid of doing it online but they assured me and made me feel they were competent and caring.
I had a very good experience with Nationstar. I was an existing customer, and they were able to beat all other rates I had received from LendingTree. The process was fairly quick and relatively easy. It all took about 40 days. It could have been done in about 30 days, but the inspection turned up a minor issue with the smoke alarms. My rep, Katie **, was excellent. She kept the lines of communication open, gave me accurate timelines of the process, and answered all questions in a timely manner.
We appreciate you informing us of the issues you experienced. A member of our team will follow up with your private to ensure all your concerns are addressed. –Nationstar Customer Relations Team
Original review: Oct. 12, 2016
Nationstar did poorly processing my monthly payments, not saying I paid one month and reporting 30 day delinquent even though I did in fact pay. Customer service hung up on me often, even rude with voice tone. I filed a complaint and did not get a response. I would give 1 star with customer service. And during closing the e-score wasn't accurate. I wouldn't recommend Nationstar Mortgage.
Sorry for any confusion the processing fee changes may have caused. A member of our team will follow up privately to further assist. -Nationstar Customer Relations Team
Original review: Oct. 7, 2016
I live in the state of PA. In the past, Nationstar was not allowed to charge me a processing fee when making a phone payment. After making my last payment for Oct., they stated my state is allowing them to do this now. How do I know this is true? This company has been very shady in the past.
We appreciate you informing us of the issue. It's our goal to make every attempt to resolve your concerns to the best of our ability. Please reply with the account holder's full name and property zip code so we can research your concerns further and provide a resolution for you. –Nationstar Customer Relations Team
Original review: Oct. 7, 2016
My refinance was sold from a local bank to Nationstar Mortgage 3.5 years ago. I'm shocked to read some of the positive reviews on here. Nationstar has provided the worst customer service I have ever experienced from an organization. I had a difficult time getting the PMI removed when it should have been, as written in my original mortgage agreement. After speaking to multiple reps, who gave me completely opposite information (First Rep told me I had to go through an appraisal and pay 2K to get it removed; the Second Rep told me it would automatically be removed the next month, which it wasn't). Both reps indicated their name as "**".
I put in a written request to have it removed to which I received a letter back from the department manager stating that it could not be removed. His name was also Mr. ** and I sent 3 emails and called him 3 times to discuss with no email or phone call back. I had to have my Lawyer call them and threaten a lawsuit. Then they sent me a letter that my PMI would be removed the next month. They should have back paid me 2 months worth of PMI, but I just ate the cost because I did not even want to deal with them. The entire process dealing with them and their stalling antics was an awful experience. I actually didn't believe this was a real organization, they act and sound like a shady debt collecting company. I am looking to refinance just to get away from Nationstar Mtg.
We did our second refi with Nationstar and had an excellent experience both times! Everyone we dealt with was very professional and got back to us in a very timely manner. They also kept us in the loop the whole time and were very detail oriented. We would highly recommend them!
We appreciate you informing us of the issue during the transfer. We're reviewing the account and will follow up privately to further assist. –Nationstar Customer Relations Team
Original review: Oct. 5, 2016
Just was transferred from HSBC to Nationstar. Was sent an email to register. Tried to register. Could not. Called the number and after 5 minutes of nonsense was connected to a rep. After being told my account info isn't available yet, I proceeded to explain that I sent in a payment (at the direction by HSBC) and wanted to make sure it was applied, and how important people's mortgages are to be up to date. She hung up on me. Way to go... I feel so much better now!!!
We want to make sure you received the type of loan you were planning for and are reviewing the account now to ensure that's the case. A member of our team will follow up directly to further assist. -Nationstar Customer Relations Team
Original review: Oct. 4, 2016
I negotiated what I was told was a 15 year mortgage. I received a card from Nationstar suggesting I get insurance on my 30 year mortgage! I explained at the beginning that I was not interested in a 30 year mortgage at any interest rate. You really put one over on me! Even when signing the closing paperwork I discussed the fact of the 15 year mortgage. I had the original mortgage for 13 years. No way I wanted to start over. Thanks for nothing.
Very convenient experience. Most correspondence via the internet. Which was less stressful and allowed you time to think and ask the right questions or obtain the right documents. Both the loan agent and the loan attorney were very helpful, portrayed a sense of wanting to help you and were very professional.
The process went smoothly. It took longer than I expected it would and was much more thorough than I thought it would be, but the staff was timely and professional and answered all the questions I had. I was just surprised at all the steps considering you already hold my loan and I had just refinanced a few years earlier. There were many things that I don't remember having to do the first time like having an inspection and submitting my tax returns. Also, there were a few times when I had to submit the same information more than once (to different people) which I don't think should have been necessary. Overall though, it went well.
I refinanced a home loan with Nationstar and was pleased with the customer service I received. Michael ** and Nayadet ** were courteous, patient and helpful during the entire process. There was a consistent interest in making sure that I received the best possible product that could be offered to me. I found Michael's and Nayadet's dedication to this process to be above and beyond of what one could normally expect. I am also equally pleased with the outcome.
We refinanced out home with Nationstar via Greenlight Loans at a very good rate. The process was quick, the individuals we worked with were professional and knowledgeable and closing was one of the easiest I have experienced. The on-line tracking helped keep us in the loop every step of the way.
We sincerely apologize for the issue you've experienced in regards to the tax payment. Our team's currently reviewing the account and will follow up directly within 7 business days. -Nationstar Customer Relations Team
Original review: Oct. 3, 2016
I contacted Nationstar Mortgage several times and spoke to several "managers " in an effort to resolve an escrow discrepancy which to this date was never resolved. Six months after contacting Nationstar via mail, I was notified by the taxing agency that the tax was not paid. I was forced to pay almost twice the tax due because of the additional fees. Several times I thought the situation was resolved, Nationstar even contacted the taxing agency to give them a payment date. One month later the check was still not sent to the taxing agency. I was lied to, the taxing agency was lied to and a lien was being processed on my property. I was and continue to be extremely frustrated and dissatisfied with this experience.
I'm sorry to hear the refinance process was difficult, but am glad to hear you were able to lower the monthly payment. We hope you have a more positive experience going forward. If you need any assistance in the future, please feel free to let us know. ^Nationstar Customer Relations Team
Original review: Oct. 2, 2016
My mortgage got sold to Nationstar and refinancing with them would be easier and faster because they had all my information and history. However, their representatives were not very professional. There was no discussion of what the options were or if it was a good plan or not. They never called back to follow up and ask if things went well. The only thing they call me about is to tell me the amount that I had to write the check for which kept changing almost every day.
The only one that I got any guidance from was the notary that came to the house to sign the paperwork. When the notary got here, I wrote a check and then got a refund for $30. They changed it so many times and still didn't get it right. The notary also had to do a lot of the legwork in order to get the documents that I needed in order to sign them as scheduled. I got lower payment each month but Nationstar is not a wonderful place and I should've switched to another company. I would never recommend them.
Everyone that I spoke with starting from the first call I made was very knowledgeable and friendly. They made the experience easy and effortless. They were also quick to respond at almost any time of the day.
I’ve been dealing with Nationstar for about eight years. The first lady I dealt with called me one day and I told her that I got laid off from work a day before. She just followed up and didn’t tell me anything. I was supposed to sign one day after that. I waited two weeks and my wife called and a young man told us our refinance was turned down. But he and the last young lady I dealt with were very nice and they really worked hard to get my loan and get everything done. They did an excellent job. Refinancing got us a lower interest rate, hence a cheaper mortgage.
The redemption period is a period after the home has already been sold at foreclosure sale when you can still reclaim the home. To do so, you would need to pay all outstanding mortgage balances and all costs incurred during the foreclosure process. This period does not allow for access to the property. -Nationstar Customer Relations Team
Original review: Sept. 30, 2016
Impossible to get in touch with someone willing to work with you. They foreclosed on the property then bought it at the sheriff's sale with a six month redemption period but have padlocked the home and I have no access while the redemption period is until December 28th. They will not reduce the redemption period to the 5-6 week period and their attorneys handling the foreclosure cannot get a response to reduce the period as well. In the meantime the association is charging me the dues and legal fees while Nationstar is holding the property hostage. Shame on Nationstar!!!
I'm sorry to hear the refinance process wasn't so smooth, but I'm glad to see you were able to get it completed. Our goal is to provide a great customer service experience for all our customers and I hope we can show that moving forward. -Nationstar Customer Relations Team
Original review: Sept. 30, 2016
Nationstar bought the loan that we had previously with Bank of America. They decided to be more competitive which made me inquire about refinancing my mortgage. I mainly communicated with them through phone calls and emails. But I don't like doing a lot of phone calls because they don't hold up in court, whereas emails and any type of document does. I don't care for the loan processor, Alex. The consumer is allowed to ask any question that they want in the loan office but Alex got tired of me asking questions. However the appraiser more than made up for him.
Nationstar financed my first house through my mortgage broker. Their reps were a little slow to respond at first, but once they got through and were able to get the approvals that they needed, everything went fine. My monthly payment is now down to about $120 a month. However, I would have liked a little more background from some of the information. They just automatically assumed that I didn't want to go with a no-closing-cost option even if I could get a lower interest rate with a little bit of closing cost. They didn't even bother to offer that option until I asked. I ended up going with a no-closing-cost option, but I would have liked to have the information upfront about other possibilities to get my interest rate even lower even though it would have meant that I would have had a closing cost. The experience was good, but it lacked guidance.
My original mortgage was sold to Nationstar some time ago. My experience with them has always been very positive, so much so that when I decided to re-finance my loan I returned to them for that. We had a couple of bumps in the road during the process (my unusual circumstances) but they handled it very well with excellent follow through and courteous service at all times. We accomplished the re-finance and I'm very pleased with the results. I will recommend them to family and friends as a good company to work with.
My mortgage was turned over to Nationstar. I needed to improve my cash flow and they sent me a refi offer. It was a low document refinance which was my best option at that time. It was generally a good process. They were courteous and we had good communication. I would recommend Nationstar.
I was pleased with the process that Greenlight Loans provided for the refinance of my home. Their representatives were very knowledgeable and professional in working through the process to complete the refinance. If I refinance in the future I would consider Greenlight Loans and Nationstar Mortgage.
Everything seemed to be very professional with Nationstar. I did not have any issues with any of the departments along the way so it was a very good experience. Everything worked very well and I was pleased. I got a lower monthly payment and that's a benefit.
My mortgage was bought by Nationstar prior to me refinancing. I had several calls from my first inquiry and I was very pleased with the service I received. All my questions were answered and the young man who helped me explained everything down to every detail I asked about. He also went over each of the options that I could've went with so I was satisfied with that. They were fantastic and very professional. And since I refinanced, my interest rate was lowered and consequentially my monthly payment went down as well.
From the first phone call to the last, everything went very smooth. All numbers given were accurate. The people were prompt, courteous and everything they promised was accurate. Would recommend them to friends and family.
Michele LernerMortgage & Real Estate Contributing Editor
Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.
More about Michele→
NationStar Mortgage offers a variety of mortgage products to help consumers find the best mortgage match for their needs. Options include fixed-rate and adjustable loans, specialized loans for military members and luxury homebuyers and loans for refinancing.
- Packages for first-time homebuyers: NationStar pre-approves first-time homebuyers for loans. This pre-approval helps the buyers know what they can afford and directs their negotiation process.
- Customer support: Customers can call NationStar for a 10-minute loan consultation or submit an online loan request form.
- Helpful calculators: The NationStar website provides calculators to help consumers figure out how much they can borrow, how much they stand to save in taxes and if they would benefit from debt consolidation.
- Home equity cash out: The company provides home equity cash outs for homeowners who need to pay for a child's education or improve their property.
- Guidance: NationStar delivers no-nonsense help, competitive rates and a clear loan process.
- Best for Those who aren't sure what their options are and those who prefer to begin the loan process online.
Nationstar Mortgage Company Profile
- Company Name:
- Nationstar Mortgage
- Company Type:
- 8950 Cypress Waters Blvd
- Postal Code:
- United States