About Mr. Cooper
Mr. Cooper is a mortgage lender that specializes in new home loans and refinancing. The company offers a closing date guarantee and fast online approvals. You can monitor your loan’s progress through the Mr. Cooper app.
Overall Satisfaction Rating
- 5 stars
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- Closing date guarantee
- Fast approvals
- Rewards program
- Limited rate information on site
- Prepayment penalties on some loans
Mr. Cooper is one of the largest mortgage lenders in the nation, offering competitive interest rates on new home loans and refinancing. You can apply for a mortgage and monitor your application online.
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Both loan specialists we worked with were amazing. They were easy to contact, answered all my questions big or small, and worked very well together to have the whole process run smoothly. They returned calls promptly and the whole process was quick and painless.
The Mr cooper team made my refinancing simple and easy to close. Angelina ** is the best loan officer, she explained and took the time to walk me through. My loan close in exactly one month. I am super happy with the loan.
We were pleased with professionalism of Mr. Cooper. Being a current customer, we knew their track record. We were very happy with the entire process, from start to finish. For those looking assistance in a re-fi, we will point them in the direction of Mr. Cooper.
Dave & Trish
This refinance was handled in an extremely professional manner. Both of your representatives that I dealt with Zachary ** and Tanya were extremely efficient and a complete pleasure to deal with on this matter. Information was gathered proficiently and with the use of docu sign made this process so easy to commence. Timelines given were accurate. I have nothing negative to stay about this entire experience.
Initial contact with loan person was wonderful. Once transitioned to mortgage processor, went downhill, would not return calls or emails. Finally requested a new processor, then process smoothed out. After refinance processed, called to ask a question, was asked to not hold and would keep place in queue and would call right back. Right back was 3 hours later. I finally called back on my own and received my answer. Web site for payments is not intuitive and needs some work as well.
** and ** were very helpful and gave great customer service and expedited my two loans efficiently. Whenever I had questions or concerns they were there to answer and helped me to understand everything that was going on. Appreciate these two guys!!
I could write a book! Mortgaged processor ignored my calls. The title company was THE WORST! Rude and nasty. Almost kicked her out of my home, and when I complained-I wanted the deed to be written up a certain way, it took 2 months to get the paperwork and I’m so not sure I can use it to get it recorded.
You are welcome to call our escalations line at 888-509-2432. Since it's a small team, we are here Monday - Friday from 8 am - 5 pm CST. If there's something I can assist you with, I'm happy to help - you can email me at Social.Media@Mrcooper.com. Thanks!
The refinance process. Went very smoothly. My contact people Selina G. And Haiyen ** were very efficient. They stay on top of everything that needed to be completed on my side with professionalism and with great communication skills! Thank you for a non stress process on a timely basis!
Our Experience, past and present with Mr. Cooper has been fantastic. We are very satisfied with the customer service with Mr. Cooper!! They were very helpful, understanding and patient. The process was smooth and worked out so well for our new payment.
I recently remortgaged my home to take advantage of the much lower interest rates. Everyone I had contact with were knowledgeable, professional and assisted me with every detail. Brad ** and Thuy ** were a pleasure to meet and work with to accomplish my refinance. As an older person, they both walked me through the computer programs, making the process so simple, compared to years past! Thank you!
Mr. Cooper Company Information
- Social media:
- Company Name:
- Mr. Cooper
- Company Type:
- 8950 Cypress Waters Blvd
- Postal Code:
- United States