Mr. Cooper Reviews

It is impossible to get past the robot system, I spent 30 minutes trying to get through and the robot repeatedly hung up on me. My question was not answered by the automated system and it wouldn't transfer me to a representative.

The amortization schedule is ridiculous. Plot the interest paid and principal paid across the length of the loan with the dollars in the Y (up and down) and the year/month on the X axis (across the bottom). Mr. Cooper front loads the interest so high, you'll never pay anything off till the last few years of the loan.

They try as hard as possible to keep you from speaking to an actual human. Even when you do finally get through, you get inconsistent answers and no one actually seems to know what the correct information is.

Absolutely the worst mortgage servicer that I’ve experienced. I paid my mortgage off and they have told me it takes 3-9 months to receive a lien release. What? How is that even legal? They simply do not care because they are not being regulated to stop the abuses. My state, Florida gives them 45 days and I can’t wait to see if they violate that statute. Mr Cooper deserves to be sued for a lot of money.

Mr Cooper has failed to address an over charge on my loan payment and continues to overcharge me. I have sent multiple emails with the accurate property tax bill, no response. I have spoken with multiple people on the phone with no change or solution. Incompetence and zero accountability. 4 months with no results and overpaying our mortgage.

Mr. Cooper Mortgage went to every length imaginable to sabotage my attempts to sell my home and I am a veteran. We went through three buyers and Mr. Cooper Mortgage dragged its feet, lost paperwork, and turned every trick in the book until finally taking over my home in foreclosure. Completely unscrupulous company that cares only about making money.

Absolutely terrible loan servicer. As soon as our mortgage was sold to them, they failed to make the homeowner’s insurance payments despite taking ~$800/mo for insurance/taxes. They sent monthly statement showing a disbursement for insurance. It wasn’t paid to the insurance company and we didn’t receive a refund. They then started charging us additional money claiming that they were forced to acquire an insurance policy despite it being their fault that the insurance lapsed in the first place. We are currently in the process of hiring legal representation to sue this fraudulent company.

Extremely Disappointed with Mr. Cooper. For over a year, our biweekly mortgage payments were misapplied, causing us to pay more interest than necessary and delaying the reduction of our loan balance. Despite multiple attempts to resolve the issue, Mr. Cooper has shown little accountability and provided poor, unprofessional communication. We honored our payment schedule and should not suffer the consequences of their administrative failure. The handling of this matter has been frustrating, disrespectful, and deeply disappointing. Jaime **, North Bergen, NJ.

I have two major complaints with Mr. Cooper.

Stealing from another reviewer but the experience was the same. Mr. Cooper has no customer service, I cannot get a live Representative on the phone, they only to use telephone prompts, however I need to speak with a person live to handle my...problem. There is no option to select a customer representative to speak with. I wish there was a way to say no when your loan is sold.

Good luck trying to ever speak with any customer service representative because they require you to jump through 1,000,000 hoops before that is allowed. I've been trying to reach them and get my dead grandparents' mortgage straightened out since April and they are absolutely useless. Avoid these horrible people at all possible costs.

Absolutely no customer service! Can not get anyone to respond to get a simple mortgage statement. I just want to refinance or sell just to get away from this company. Worst experience of my life with any lender!

I have been a loyal customer for 8 years! Since 2017 I have paid on time and even paid 100 Over each month. I have found myself in a financial bind so called to get some help. NOT WITH MR COOPER. They won’t accept a credit card payment. And will not work with you until it’s 30 days overdue! Then your credit score is ruined. Will be looking into another mortgage company as this is unacceptable!

My experience with Mr. Cooper’s equity loan process has been nothing short of a nightmare. Instead of wiring funds directly to creditors like any modern financial institution, Mr. Cooper—shockingly—cuts physical checks and mails them to you, the customer, expecting you to figure out which check goes to which credit card company and then mail them yourself. The checks are labeled with confusing acronyms that make it nearly impossible to identify the correct accounts.

Mr. Cooper has no customer service, I cannot get a live Representative on the phone, they only to use telephone prompts, however I need to speak with a person live to handle my insurance problem that was cause by Mr. Cooper. There is no option to select a customer representative to speak with. I have had my problem since May of 2025. I try to send information to update my homeowner’s insurance online and even got confirmation from Mr. Cooper, however they never changed it as it still shows an insurance company that I have never used, they even paid this insurance company as well as my current insurance company which they paid first, so basically, they paid two insurance companies. I had to reach out to an insurance company that I never signed up with to get my refund. I will be trying to get rid of my mortgage with Mr. Cooper as they are absolutely the worse company that I have ever dealt with. Mr. Cooper is the worst!!!

We are not satisfied with your service since Mr.Cooper or LakeView Both Star Flag Calling Us 1,5. We feel intimidation and harassment from you and a hostile environment. We cannot work properly because Mr. Cooper calls us 24/7 every day, which feels intimidating. We asked the call center to make payment bi-weekly. The answer was that we have to submit two payments to be authorized. We field a Home Owner; we are limited. We hope the government sees what they are doing and helps Home Owners...

Our escrow was dropped December 2025 and it's now September 2025 and we STILL haven't had this resolved. They are impossible to communicate with and their customer services just blows hot air at us. We have filled out their stupid reinstatement forms THREE times and it is YET TO BE RESOLVED!! I'm so over them!

It looks like our account has been transferred again to another company called Cross country mortgage. We're very disappointed about this and we find it very unprofessional. This will be the third loan place that we've been transferred to just to make our payments for our house. I tried to sign up on their page with the new loan number they provided, and I am unable to. I just wanna be able to pay my bill monthly and not having to keep sign up every few months with a new loan company. It’s a waste of my time and very unprofessional.

I have been reaching out to Mr. Cooper since my father's passing. After notifying them of his death, I requested the payoff amount of his home loan via email (per their instructions). I also asked that they send the information via email to make sure I received it as soon as possible. Additionally, I offered my home address if they had to send the request by US mail, as I could not retrieve mail from my father's home address. I received an automatic reply stating that my request required additional investigation and was being escalated to their research team. However, I received nothing. Upon my THIRD request for the payoff amount, I also requested a copy of his signed agreement. Surprisingly, I finally received the payoff amount I had begun requesting three months earlier, but NOT the signed contract. Also, that payoff request was sent to my father's home address, so I received it four days before it expired.

Fraudulent Criminal Financial Institution. Many have lost their homes to foreclosure.. It appears they prey on Seniors and veterans.. Do not bother with a class action lawsuit. They settle out of court paying a nominal fee. Seek legal counsel with a competent Real Estate attorney.

When our mortgage was transferred from Flagstar, my wife was just diagnosed with two types of blood cancer. We were away at Moffitt Cancer Center. For whatever reason we paid both Mr Cooper and Flagstar for two months. They said they would mail a check for the overpayments within 2 business days. I called back ten days later and was told the check went out and I should wait 10 business days before calling back. I called back after twelve business days and was told they would resend the check. I said I would pay for overnight mail. They said I can't do that. Then they said, only one extra payment would be sent because a mortgage payment was due in fifteen days. I told them we have auto pay from our bank set up. I accused them of never mailing the first one. It's been twenty days, and I have not received the letter with my check. They are liars. I would bet they say now that another mortgage payment is coming due.

Beware!!!! Nefarious business, I was unwillingly set up with this company. Wells Fargo sold my mortgage to Mr. Cooper. Mr. Cooper is impossible to reach, letter after letter, call after call, hours spent trying to figure out why my payment went from $467.39 to 1089.00. Mr. Cooper doubled the value of my home, and bought insurance on that value, adding contents, exterior buildings (that are non- existent) My escrow from Wells Fargo has disappeared. Mr. Cooper is unreachable. I am disabled, my income is fixed, I only owe Mr. Cooper one sixteenth of what they say my house is worth. I am going to have to sell my home because of them. It's an absolute nightmare for someone alone and in my golden years.

Calling their automated system is crap! Can’t get ahold of an actual person. Even asking for an operator is not help with the stupid automated systems. GET REAL PEOPLE TO ANSWER YOUR COMPANY NUMBER!!!

Very shady company! They bought my mortgage from Wells Fargo, where I had my taxes and insurance in escrow. There was a $4000 balance from Wells Fargo and they simply absorbed it. I asked for a check and they said they needed 2 months to do an escrow analysis, what a line of BS! They are simply sitting on my money, bunch of pirates. I've never received a nickel or a follow-up phone call or email. This is the absolute worst finance company I've ever seen. DO NOT DO BUSINESS WITH Mr Cooper!

1 day into our loan being transferred to Mr Cooper. Tried to take our flood insurance out of escrow and they just closed our escrow account instead and sent an email reflecting that. It’s ridiculous that we’re subjected to this company against our will.

My mortgage was transferred to Mr Cooper and I was required to escrow for my new flood insurance. I told them I had a savings account earning good interest that I'd prefer to use, but this was disallowed. Well, my first flood premium with Mr Cooper is due on 9/21/2025 in the amount of $1509. My worst nightmares are fulfilled. They issued a check to the insurance on 8/5/25 in the amount of $1625 (wrong amount, great job). To compound the problem, they issued a second payment to the insurance company on 8/11/25 in the amount of $1639 (wrong amount, great job). Beyond the fact that they are incompetent in paying the actual premium amount, they paid twice!! And 2 different amount!! My current escrow is now negative and I'm sure they will shortly harass me to make up the escrow shortfall.

Unfortunately I got moved to a flood zone and Mr. Cooper requires me to escrow instead of utilizing my savings account and earning interest. This is the first year for them to pay my flood insurance and they completely did it wrong. My payment of 1509 is due on 9/21. On 8/5, they paid the insurance 1625. Then, they paid them another 1639 on 8/11. Now I have a negative escrow balance and I’m sure they will harass me to bring it current. I tried to call the insurance department but their phone system is prohibitive to reaching a human. Called regular customer service who got someone on the phone after 10 minutes. They had no clue and came up with excuses like - we received a letter with an amount 3 months ago and just paid that. Really? You paid twice and neither was the correct amount.

In 2024 Mr Cooper paid the wrong amount to my insurance company; which screwed up my escrow. I attempted to call several times to resolve the issue, but could not get the issue resolved. Finally I used an attorney and got the issue fixed. In 2025 30 days before my insurance was due I sent Mr Cooper my new insurance company information and they still paid the old insurance company and that screwed up my escrow. I have been asking for assistance since May 2025 and all I get is automated messages claiming my payment is late. Mr Cooper uses their automated customer service to attached fines and fees. I reported this to the CRFP but they did nothing. Mr Cooper and the CRFP NEED TO BE FIRED

Failed to pay our property taxes, issued multiple wrongful surplus checks instead, by the final instance when property taxes were actually paid it caused a major negative in our escrow because they just kept sending surplus checks. Raising our mortgage substantially and they are refusing any accountability on their end.

MR. Cooper does not allow me to pay off the shortage on my escrow. They simply want to keep adding more to the monthly due to the shortage. This seems like a scam to me. Why can’t I pay off the mortgage myself? They are unable to give me a reason, and simply say that’s their policy.