Mutual of Omaha Mortgage Reviews

We were very honest from day one about owing $4000 still on our house. And that on paperwork we were listed as buyers with the mortgage company. We weren’t on the title until the last payment, as it is with real estate purchases. “Not an issue, we’ll consolidate credit cards and your final $4000 house payment and the title will be held by us. After two weeks of being told “we had been approved for a $50,000 home improvement loan and just needed an inspection/appraisal. Chris Borsellino tried to schedule it in 2 days. We both work and needed a week to get ready. Chris wasn’t happy but rescheduled. On Wednesday he also said we needed to pay a $550 closing fee, preferably by Friday. We paid on Monday morning. We had an appraisal appointment.

After a harrowing month of back and forth between loan officer and whoever is above him, I don’t have the reverse mortgage I had hoped for. So now having to go through the whole process with some other company who may be just as lame. I was very forthright about my income and even sent them 3 years of tax returns rather than two so that they could see my home business was making a profit on some years. With that said they kept harping about my 1040, line 12, saying they weren’t seeing a Schedule A. That is the line where you either have itemized deductions or you just take the Standard. I always take the Standard. Any accountant would realize this, duh! I could not make them understand this. A whole week wasted over ignorance. Guess I should have read the reviews first. Enough said.

My experience with Mutual of Omaha Mortgage was one of the worst that I have encountered. Total lack of communication from all areas. What should have been a simple refinance with all documents submitted on day one turned into 78+ days to receiving funds! Initial disclosures were sent referencing a great interest rate and the process began. The interest rate was never locked in and in the process increased significantly. It appears nothing was done in the first 30 days other than an appraisal. E-mails to the lender with questions were never answered. Estimates of closing dates came and went with no explanation. Their Title company after closing lost 8 checks to be used for payoffs and had to be replaced. Poor customer service answered with "we are working on hundreds of loans". I would not recommend Mutual Of Omaha or their Title Company Silk Title.

They were nice and friendly and helpful upfront. Got my mortgage closed super fast. Communication was awesome! Felt like I had made new friends and they even sent a welcome letter and said they would be servicing the mortgage and all was great! Then I got a letter in the mail before my first payment was even due saying they sold it to another company. This company is rude and said I had to mail in payments or pay over the phone. I googled and found a payment website but it directed to another site that says it’s not owned or operated by them and they needed my SSN. I called the customer service number and the lady was super rude saying, "Well that’s your only option and basically to just suck it up." MOA talks a good game but doesn’t follow through on what they say. I do not recommend.

Dave G was very responsive and assisted me to file a requested for a new mortgage. He assured me that I would hear back, but to date I have not received any new information. This mortgage is very important to me and my business. A reply would be appreciated. Thank you for your reply in advance.

If there was a way to leave 0 stars then I would. I worked with Dawson ** for my cash-out refinance. If YOU CAN CHOOSE ANOTHER LENDER THEN DO SO! I was told that I would have two months of no mortgage payments. Now 3 months later and I am making my first payment to my new mortgage company (since they sold my loan to another company) and I receive a letter from Mutual of Omaha that I owe 2 months payments. Which was completely opposite of what I was told for the entire month we were doing the loan process.

First of all I want to say that my experience with their loan processor Tara ** was fantastic. She help correct so many issues created by my loan officer. I can say enough good things about Tara **. However, I refinanced my home to pull equity out as it was needed to make changes to my home. My wife had become handicapped and I had to add stair chairs and other equipment that she now required. My overall experience with Mutual of Omaha was terrible.

When I first got the mortgage, I was repeatedly lied to and misled. I literally had to post that I was the victim of fraud on social media to get somebody to respond to me. Eventually, after excessive complications, we closed. I thought I was done. Then, they refused to review my mortgage for PMI removal. They simply didn't respond to my first inquiry about it, and my second inquiry about it was started but nobody responded. After about three months of trying to ping them about it, I finally got a response, which was that I had to wait slightly longer. So I waited the window of time. Recently, I pinged them about it because the window had expired. After I threatened their non-action for something they're obligated to do, they're selling my mortgage to some undoubtedly even worse company. 0/10, will never do business with them again.

My loan closed 26 days AFTER I was quoted which caused me HUGE financial issues because of this. Absolutely ridiculous!!!! My loan office went on vacation and completely dropped the ball for an entire week!

This company's website is difficult to navigate through. My rate of return for my 401K plan is and always is negative. I have submitted multiple inquiries for someone to reach back out to me for information on how to transfer out my funds to another company, no one reaches out. I always have issues logging in, I have to go to a very specific tab/link in order to do so. Can someone help me transfer out my funds so I can stop dealing with MofO please?