Mr. Cooper Reviews

Citibank sold my mortgage off to Nationstar and since I wanted lower my house payments I called them about refinancing. They were great. Carol gave me all the information, answered all my questions, then she turned it over to Ivy ** with Greenlight, and she was absolutely wonderful and kept me informed to what was going on, and everything went exactly like they said. I've never had anything go so smooth.

Our mortgage was actually sold to Nationstar and they were very professional, very helpful and explained everything to us regarding the refinancing process. The gentleman was really in-depth, answered all my questions, and was super nice. We did get our mortgage payment down and it was quick and simple. I had a great experience with Nationstar.

Nationstar Mortgage helped me a lot financially. They were very good.

Nationstar Mortgage purchased the mortgage that we had, so that's why we refinanced. Some literature came through, and then I got a call. They made it extremely easy because it was 99% handled over the phone and their guidance was great. We knocked years off our mortgage. The people that handled it were extremely professional and we were pretty happy. It was convenient.

I received a letter about this special program and I replied to them as I was interested in bringing down the interest rates. One Mr. ** talked to me and then we started from there. Mr. ** and one Ms. ** called and talked to me and explained a lot of stuff. It was easy to follow them. I've received excellent guidance in discussing my refinancing options. Since doing the refinance, my monthly payment came down. It was almost $1800, now it is $1375. I was really happy and they were really very helpful. They have good customer service and excellent follow-up. Everything was done really fast and the people were really nice.

I was looking at refinancing my old mortgage because of the payment. Nationstar got our mortgage and the process was good. They were able to lower my interest rate and my payments. My experience with them was excellent.

There was a loan transfer. I went from one company to another company. I guess they sold me to Nationstar. I wasn't very happy with them at first. They didn't communicate with me. They didn't let me know what was going on. I always had to chase them down and try to find somebody to talk to me. But towards the end, I finally got one of the managers and another person that was in charge of all of them and they finally talked to me and then everything started going smoother. Once I did talk to the manager, they were more receptive and gave me courtesy calls and texted me and emailed me and let me know everything that was going on. Nationstar dropped my payment. It gave me breathing room. I feel very comfortable with it now.

Since Nationstar was holding my loan to begin with, I figured the refi would be a lot easier because I didn't have to provide all this information to another bank. Their people were professional with any questions I had during the refinancing process. It went pretty good, except I was wondering why I had to go through all the refi when they had all the information already. When they bought me from Bank of America, no one even asked me for the information. I was just told that my loan was sold, so it just doesn't make any sense. But I was able to have a lower monthly payment.

Overall, I've had a very good experience with Nationstar. Customer service has been excellent. If I have a question, I have received a response very timely.

I was called by Nationstar and told that I was a good candidate for refinancing. They had bought out my mortgage from Bank of America. They were very professional, and the process happened pretty quickly, so that was good. I had a guy in a totally different city coming out to meet with me to explain my options. The experience with Nationstar has been good and they managed to lower my mortgage payment.

I had a good time with Nationstar. They did a good job. It kind of got messed up the first time around. There were no escrows on it but once we got that straightened out, everything went like clockwork.

Nationstar denied my loan modification due to me having a negative income (which I thought the option for a loan modification?), so I decided to short sell. Nationstar filed for foreclosure, BUT my loan is still in modification status? Isn't this highly illegal?!? I originally had a Bank of America before B.O.A. sold my loan to Nationstar. On January 5, 2015, I received a phone call from someone named Nedra indicating that she worked with Bank of America. She was calling in regards to an "alleged" letter dated January 2 sent to an Anne Finucane. When I told her that I had not sent any letter to Anne Finucane at Bank of America, she insisted that I had. When I asked to view the letter, Nedra would not send to me for review and simply kept saying "it's just my job to inform you about your options. Why? The two companies are separate. 1. How did Bank of America get a letter I had sent to Nationstar? The two companies are separate... right? 2. Who is Anne Finucane? 3. Why would I not be allowed to view this "letter"?

I originally had my loan with Bank of America and was then transferred to Nationstar. I was hoping to get a better interest rate but I really wasn’t pleased. This was mainly because there had been an issue about our credit card. Someone from Nationstar called one of the credit card companies, inquiring. In fact, the credit card company called me. Of course, they closed that account and had to change and do another account. I never understood why they did that. I almost didn't go through with it because of that. But they cut my payment lower and the interest rate’s lower. The experience was okay but I probably would not do it again.

I had no problems with Nationstar Mortgage. They were very accommodating, very nice and the whole experience was good from start to the end. It was an easy deal.

Nationstar bought my mortgage from Bank of America. Then I received letters about refinancing the place. I was looking for a lower rate and everybody was professional and I received good guidance on the options from the team. I now have lower interest rate and a shorter term. Overall, the experience I had with Nationstar was excellent.

I had a mortgage with Flagstaff and Nationstar took over the mortgages so I was transferred. During the refinancing, there were a couple of delays and concerns and confusion but the rest of the communications were very good. The guidance I got was fantastic and our monthly payment from the refinancing is a huge benefit.

I looked around with other refinance company and they would say they would give me a call back but I never receive a call. Nationstar representatives were good on responding and gave me an update on the status. They knew exactly what they were doing. And what's a plus now is that I could separate. Before I had where everything was congealing with the mortgage, tax and everything. It helped me out with my payments and a little bit with the interest. It's an astonishing experience - their response time, quickness and they had the answer right there. I would recommend them.

They were great. I refinanced with them to get a lower interest rate. I now have a lower interest rate, so I'm going to be able to put more money towards the principal.

Bank of America sold our mortgage to Nationstar. We refinanced because we wanted to go from a 30 to a 15-year. The guy that first took care of me was not very informational. But then he passed me along to a lady named Leslie, who was actually phenomenal, and she's the one that actually closed the loan. I actually thought that the turnaround time was a little crazy as it took a little longer than what I would have anticipated. But I'm sure it was probably because they had her inundated with stuff. She wouldn't even say it, but you could tell. But other than that, the experience was pretty good.

This loan was transferred from GE to Nationstar Mortgage, then after the Obama Making A Home More Affordable Program kicked in (and my spouse was unemployed for awhile), it went to 4%. But, the balance keeps going UP and we are still paying a small amount toward principal. FEES are close to $500 and cannot speak to anyone. Also, you can leave a message, but receive no return phone call. Although payment was received by due date in 12/2014, they still assessed the Late Fee of almost $40.00.

My loan was transferred from Bank of America to Nationstar. They are very professional and very good.

Bank of America sold my loan to Nationstar. Then they contacted me about refinancing my mortgage. The guidance that they gave me was good. Now I have a lower interest rate and lower monthly payment. The refinancing process went by quickly once I submitted my documents, so it was very timely and very efficient.

The biggest part of the experience I've had problems with is that I was with Nationstar before and during the refinancing process it was kind of that limbo process when you're going from one to the next and essentially Nationstar's collection kicked in really hard core. We're waiting for the loan to get funded, so I was getting phone calls at work, I was getting communications at home. It was kind of a drop in the ball where it's like Nationstar was refinancing with Nationstar and essentially tripping their collections. It's kind of an unpleasant thing going on. But to be honest, Nationstar is ruthlessly efficient. I know it doesn't make the best of statements but when the automation kicked in all of a sudden, it's relatively okay done and everyone was professional about it (it's kind of a machine process, I understand that). In general everyone did a fairly decent job. Refinancing options were provided to me in a manner that was fairly comprehensible and refinancing my old mortgage got my credit score to come up.

Bank of America sold my mortgage to Nationstar and someone called me about refinancing our old mortgage. I spoke to Stuart **. He really helped me and it was a good experience. They pulled my credit and he went over certain things, and said it would be good. Now I don't have as much debt. It took a little bit longer than I thought but it got done.

My refinance with Nationstar is kind of a pain. I had a sales guy named Donald and an underwriter named Kelly **. They were both awesome. They worked with me. They answered all my questions. They were persistent. They were fantastic. That whole underwriting process was great. But I called in to customer service last week because they missed applying my payment and that was not so great. I got hung up on a couple of times accidentally. I had to wait and they're screwing up my payment so I'm not very happy with them right now. But the guidance I've received when discussing my refinancing options was fantastic. Nationstar had a good sales process but they had a bad customer service.

My experience with Nationstar was pretty good.

We've had a pretty good experience. I was paying a higher interest rate and Nationstar bought my loan. So I called Nationstar with our current mortgage company for that particular property, asking if they'd be interested in doing a refinancing. They say they will, and that's what we did. They were very polite, helpful and responsive. The only negative part with my experience is that it took longer than I had anticipated and than what they first had told me on how long the process was but the person that I talked to was very knowledgeable and apologetic. Beyond that, everything was great. Everything went pretty smooth. They gave me a very good rate. I've got my rate down.

I was financed through another company, and Nationstar was able to refinance and lower my interest rate. Now I have lower payments on my house. I find it more difficult when you're dealing online and long-distance, but it was a good experience overall.

Our mortgage payment is a lot lower. We just refinanced a month ago. It went really well. The loan officer was really friendly and did everything that he needed to do. However, when the lady came out from the title company, some of that got kind of messed up, but other than that it went really smooth. We've had a really good experience with Nationstar Mortgage.

Nationstar purchased the mortgage that we had on our home. They were professional and friendly and helped us get a lower interest rate. It was a good experience and I would use them again.

I had a loan with Bank of America and Nationstar bought my mortgage. I had read an article about the HARP program, it's in the paper. So I called and inquired about it and they said, “Sure, we’re gonna hook you up. This won’t take long...” They told me it was gonna take a couple of months, but this has been going on for about a year, maybe more than a year. Besides that, it was supposed to be nothing out of pocket, just closing a loan. Now all of a sudden, you’re gonna have to show 5 grand or something like that to close it. Well, how are you all been wasting my time? Why are we doing this? “Well, let me go back... we had to take it from 15 years to 25 years because that’s how we got you that extra money." -- Like there will be some time saver the whole time and it’s just big payment here...

My initial review from last week is listed here on my recent dealings with Nationstar over the past two months. This week I was suppose to receive a copy by email and a hard copy of the $1000 escrow check that they informed me was cashed in September 2013. The check was included in my monthly statement and escrow analysis from 2013, according to their representatives.

I saw some interesting things on the Nationstar website, like lower interest rates and the fact that refinancing through Nationstar was going to be a lot easier than starting over with a bank. They were all very professional and warm. The guidance I received regarding my refinancing options was very considerate and very helpful. I got lower payment and lower interest rate. Everyone was very upfront with communication and their emails. There was no secret about how to get a hold directly of the person you had spoken to. They sent you an email, “hi this is my name, this is how you get a hold of me, and I’ll be handling this and this and this.” A lot of times, you just have this vague 1-800 number - you call and you can never get connected back with the person you had this time before. None of that happened. They made the process easy. You apply online, a person calls you the very same day, they re-check your information, put your application in, boom, boom, boom. I could go on and on. You could always get a hold of them, they always call you back. Everything about it was easy and upfront, easy to understand.

My experience with Nationstar was hit or miss, actually, depending on whom I talk to. They had some good people on there working on the loan and then the loan processor was terrible but the loan manager was an excellent person. Nonetheless refinancing my mortgage with them was very easy. It was fast and everything's online. And then, of course, the best part is the monthly lower payments.

I've had Nationstar for a long time as my mortgage company. They sent me a letter about refinancing and helped reduce my mortgage payment but they dropped the ball.

Nationstar bought out my mortgage. We refinanced our mortgage with them and they were very good. Everybody was more than helpful, very smooth process, and I appreciate it. Thank you.

I was with Bank of America and they transferred me over to Nationstar. Their interest rates were lower and they were good during the refinancing process. It was a little back and forth, but it was stuff that had to be done on my part that would've had to be done no matter who. I ended up paying more than I was expecting to pay. Even though we got a lower interest rate, we got 10 years added on to it and I'm starting to rethink that. The guy I worked with did give me many options and I'm just a little disappointed about that. But still it was good, professional and quick.

My experience with Nationstar was good. It was easy and they were clear about what needed to be done. The broker who called me, Michael, and the closing coordinator, Emily, were good and I enjoyed working with both of them.

My mortgage was sold to them and they contacted me about refinancing. I have no complaints with their professionals as they were great. We've lowered our payments and cut the time of the loan so I'm very happy with the whole process. I'm a very happy customer and Nationstar is great to work with.

They got our loan from Bank of America and since they already had the note we chose to refinance our mortgage with them. They were very knowledgeable and helpful and didn’t get irritated when I asked (probably) dumb questions. They discussed refinancing options with me to be sure that they got the loan that's gonna work the best for me. In the end I was able to lower my payment and this month I hadn't had to make house payment. We’ll have lower payment where if I had to I can make a larger payment, knock the principal down quicker.

The whole process with Nationstar took us a long time but they were very patient and we got through everything. It's been a great experience.

Nationstar Mortgage was our existing mortgage servicer and we refinanced with them because of shorter repayment period. Their professionals were very good, answered my questions and I was very happy. It was good that the closing person came to our house and that was very handy. It was very easy and my mortgage is 7 & 1/2 years shorter.

Greenlight sent me an ad that told me I could get better interest rate on my mortgage and they were able to lower the rates when I refinanced. The guidance they gave me was great and they were very helpful and patient. Everything went great - better than I expected.

My mortgage was purchased by Nationstar. I decided to refinance my mortgage because of my belief that interest rates were gonna go up soon and I did it with Nationstar as they were gonna waive some fees since I'd already been with them. The process was very smooth and straight forward. Spoke with two different people: the person who first started me on getting the new mortgage and the person who closed it. They were both good.

My second mortgage has bounced around from countrywide to B of A and finally landed with Nationstar. Today I set up a payment plan to bring my account current. I was told I could pay online and that my account would be unlocked so that I could do so. I have tried logging in - even changing my password three times - I have still been unable to access my account. I was told that if I did not make timely payments my plan would be null and void. I do not understand how I am expected to make the payments online as we discussed if my account is still locked.

Nationstar bought my loan from Bank of America and sent me a letter that told me about it. The refi process was taxing. They were sometimes difficult to get a-hold of. From a mortgage refinancer, I went to a mortgage broker. They got the job done though there are still some problems with it. They got to refinance them but there was just some degree of lack of respect, like they just wanted to get everything done. And then helping me get through the problems afterwards and the fact that my money has been overdrawn and it hasn't been fixed since the refi -- they haven't been any help with that.

I decided to look into refinancing because I had a high interest rate. Nationstar had my original mortgage (my mortgage was sold from Bank of America to Nationstar) and Bank of America had my second and I hate Bank of America so I went with Nationstar. All their people during refinancing was very good. All excellent. I received a very good guidance from them. It was fabulous and I benefited money-wise. It was a good experience and now my sister wants to refinance with Nationstar.

Nationstar Mortgage financed our loan and the interest was high. Then we found out that the interest was getting low so we decided to refinance and we got a better interest and refinanced to 15 years so those are wonderful benefits.

I got transferred to Nationstar from Bank of America and the former sent me about 52 letters on refinancing my mortgage. I went with them because everything was already there. I think we did one refinance with them. If I had a choice, I wouldn't do it again. Their underwriting is extremely chaotic. We had closed. I had fines since they were still asking for a check two months of bank statements after the fact with no reason. We were signed, they came to my house, sealed, done and then they say, “Oh, we need two months bank statements.” I said, “We already sign, guys. I’m going to China.” I’m an airline pilot. And of course they say "sir, well, we can’t fund it until then." So the funding got delayed dramatically. And they didn't do an appraisal. All the underwriters are very cautious but it's kind of lazy for the consumer. If it wasn't for that great processor, Frank, I would have pulled the plug and find somewhere else. He set things in order from the underwriter, so I did understand his point of view. So I never got mad with Frank, it's the underwriter that kind of run me through the wringer. Never do refinancing with Nationstar again; I certainly wouldn't.

The initial salesperson was very good, very professional, very responsive and informative. But the man who was managing the loan process was horrible. After the salesperson handed me off, he never called me. I had to keep calling the salesperson to say no one has called me what's happening? Apparently, the guy went on vacation but did not communicate that to me. I don't know why he just went on vacation and they didn't give it to someone else. And then when he finally did call me he was very difficult to understand. His English was not that good and he was piecemealing information.

Bank of America transferred my mortgage to Nationstar. I understand that Nationstar is a subsidiary of Bank of America. Basically they had sent an offer. We went through this a couple of times. The first time they called me and said, “We understand you want to refinance.” But I didn’t ask for a refinance and I stopped it at that point. But this time around, I got a phone call, and I just went ahead and I had them look into it. They had my current mortgage at this point so for convenience, I went with them.

Nationstar has been our lender for a few years now and we just refinanced with them because we're going to put our escrow in with our payment. We spoke mainly with the girl at Greenlight Loans, a Nationstar subsidiary - it dragged on for about 90 days so we're not too happy about that. Guidance on my options was nonexistent, the loan officer wasn't helpful at all. I knew what I wanted and they didn't offer anything different. I'm not happy with the refinance because now I found they did not pay my homeowners insurance and I got to continue paying it on top of my usual payment because they didn't collect before the closing. I would not do business with them again.

I’ve always had a mortgage with Nationstar. I chose them over other mortgage companies for my mortgage refinancing since I was already familiar with them. I did have one problem with the first person I spoke with, information that I didn’t get early on in the process that would have been extremely helpful for me. But the whole experience definitely met my expectations in the end. They did answer all of my questions.

Nationstar was my existing mortgage company and because of this, they were the easier, less expensive way to refinance - they offered me lower interest rate. I've also gotten excellent advice on my options and their professionals are great. It was an easy and good experience with them.

Nationstar Mortgage contacted me about refinancing. It was easier with them because they had already had my mortgage and we didn't have to go through a lot of stuff. They were friendly, very helpful and good. The guidance I received when discussing my refinancing options was very good. Anytime I had any questions, they were quick to answer them. It's a cheaper note now and I'm very happy.

We just refinanced our mortgage with them. We have just a slight reduction of payment, but now I’m in a 30-year fix, which is what I wanted. The initial contact I had with the nice lady in customer service was very helpful. That’s what started the process for us. She said, “hey, you should consider refinancing because you could do better...” She was so helpful! I can’t think of her first name but I know her last name is ** and I think she lived in Texas or something like that because she had a southern accent. She was so awesome, she rocked!

Nationstar has been my mortgage company for the last six or eight years. They picked up the mortgage from my previous company. Like everyone else, I was looking for a better rate. I'd done business with Nationstar in the past so I let them handle my refinancing as well. The whole process was fairly simple. The representatives were very professional and gave me guidance that is concise and to the point. They seemed to be very friendly and easy to work with. I now have a better, lower rate. Great company.

Nationstar bought my mortgage from Bank of America. I had to retire early from work due to disability, so I needed to reorganize my finances and I’m grateful that I was able to refinance within Nationstar, as opposed to having to go somewhere else. I guess in the long run it doesn’t make that big of a difference, I just redid the amount that I was spending upfront, but it was helpful in reducing what I’d have to pay on a monthly basis.

My loan was in a package of loans that got sold to Nationstar. I was just looking at various options on refinancing so I inquired with them. I chose them in the end because it was convenient. Their mortgage professionals were fine except they bounce names a little bit too much so you weren't quite sure who was who. The discussion of the refinancing options was fine. With the refinancing, I have a shorter term of pay and a lower interest rate. My only problem I have with Nationstar is they need to separate their mortgage and debt collector.

Nationstar is a great company. They helped me out a lot with my property. I refinanced my house with them, and had a good experience. The people that work there are very kind and definitely on top of every detail to be done.

They've had our loan for probably five years so we refinanced with them for convenience and everything went pretty well for the most part. It was all handled online, which was nice. Took only a few emails. Everyone was real friendly. Now I have a lower mortgage payment and a lower rate. It worked for us.

Nationstar bought my original mortgage. When I first started dealing with them, it was horrible. They were extremely rude and very thoughtless. Lately, it hasn't been bad. I've been treated pretty good and everyone I've talked to has been very nice. The guidance wasn't too bad. I was told that all I need to do is sign these couple of papers and that's that. But in the end, I had to fax all these other forms a few times before it finally went through. But all in all, wasn't terrible. I didn't die from it. But I don't believe Nationstar really cares about its clientele.

The second refinance with Nationstar was much easier than the first. It went much smoother and the processor was much more both knowledgeable and more professional. The processor knew her job but there were some things that I thought were kinda silly but it is what it is, it wasn't her fault, it was the person reviewing the refinance. They already had the loan and there are certain things that they need again. It’s not like I’m transferring loans so I thought that was kinda silly. If they had eliminated some of those things that would have made the long refinance process more efficient.

Nationstar bought my loan from Bank of America. The experience has been good so far and my interaction with their professionals during my refinancing was all right.

We refinanced with Nationstar to get a lower rate and to do some cash-out to do some remodeling. We got in contact with a guy at first. He was really nice. But our closing lady, Lisa **, was a little hard to get along with. Anyway, they had a hard time finding somebody that could come and close our loan because we live in a rural area, and we got stood up twice. But it all worked in the long run. We got some money out, so monthly payment went up a little bit. But it was a good experience overall. Their communication is really well.

They were very good at trying to help me figure everything out. They were nice and courteous. They were professional and they definitely kept me in the loop on what I needed to do.

I was looking to do some work on my home for improvement and I was in the midst of working with a mortgage broker that I had used a number of times. The pay-off request that was sent to Nationstar triggered a call to me to offer to basically beat the rates I was able to get with the mortgage broker I was working with. They were professional - prompt in responding to my request, provided thorough information, very helpful and great to work with throughout until the very end. But once the loan was funded, it took two days from the time it was funded until I actually got my funds, and I’ve never experienced that before, but the guidance that I received when discussing my refinancing options was excellent. The interest rate was half a percent lower than what I was able to get elsewhere and so far the mortgage broker that I had been working with, the rates that were being offered by Nationstar were not available on the market. It became clear to me that Nationstar wanted to keep my loan and was willing to lose some money in the deal. And as a result, the total interest that I’m going to pay over the life of the loan is lower and the monthly payments are lower. I was very satisfied.

Nationstar contacted us about our re-fi. I believe it was a streamline re-fi. They contacted us about it and we went through the process. Before we did that, we had no issues with Nationstar. But during the re-fi thereafter, it got a little confusing because they messed up on our re-fi that they did. They said our monthly mortgage was one amount and it came out to be another amount, a higher amount. And they messed up on our taxes. They assessed them almost $3,500 higher than what they really were, so that affected our monthly mortgage. We actually had to pay a higher mortgage because if we didn't, they would send it into collections and it would affect our credit. But it was their mistake. They admitted it was their mistake but yet we still had to pay the higher mortgage.

Just received notification from Chase that my loan has been sold to NS. It was quite the new jerk for me as I had just gone through a 9-month nightmare with them and our rental property that was included in our chapter 7 bankruptcy in October 2013. I was contacted in November asking me if I would like to forego the foreclosure process with an option of a Deed in Lieu or short sale. The latter did not appeal to me but the DIL did as this is a kinder way of releasing a property that you can no longer hold on to. We had no intention of keeping the property so I agreed to proceed. I was told that NS had the authority to offer 6k to pay off my second with BofA (government funds) so that was the first step, which I initiated. Going through BofA and their outsourced company was a nightmare in itself but finally in May of 2014 I was contacted by an actual BofA rep who told me she was at the final step of releasing the lien but had not received the 6k payment as agreed from NS.

I got message on my account on Nationstar that I'm eligible to refinance and delivered the number there. I called that number, and then they helped me out in the financing. I’m not new with Nationstar. I've been with Nationstar for more than a year now. I never had any issues with them so I just refinanced back with them, although it was Greenlight Loans who took care of it. Overall, it was a good experience for me. I was able to lower my payment, got lower interest rates. Plus I had a payment and I was able to get rid of it.

I was with Aurora Bank and my loan was automatically transferred to Nationstar a couple years ago. Then last fall I tried to lower my interest which was high and Nationstar worked with me. They didn’t work with me at first, I had to wait a year. I don’t know what the deal was, but they have their rules I guess. Finally I went through the paperwork with them late last summer and by September, they were able to lower the interest which was good... Because it was ending up that my rent payment was less than what the payment was gonna be, with the high interest and taxes and insurance, and then the time we got to do it my renter had left after 11 years and that kind of put me in a bad light for the past four months because I lost all the income from the property.

My experience with Nationstar was great.

We've always had our mortgage with Nationstar. We searched and shopped around, then Nationstar found out that we wanted to refinance, so they offered a lower rate for us. The staff who worked on all the paperwork was especially kind, he took the time to understand, especially because English is my second language, some of the things that I wasn't sure about, he took time and explained it. He made me really comfortable with the whole process. With Nationstar, I was able to reduce my mortgage interest and I got a lower rate, so monthly payment was decreased by close to $150 per month.

My experience with Nationstar went fine. Overall, it was a good experience. The lady in the underwriting department was very good. Nationstar has good personnel and good contacts.

We have a mortgage with them and they sent us information saying that if we wanted to refinance and get a lower interest rate, that that might be a good thing for us to try so we called and got in touch with some company associated with Nationstar that does all this work for them. And they said "Yes, I think that would work for you" and "send us these pieces of information like income tax returns" and that sort of thing which is usual. And so we did all of that. But the entire process took an extremely long time. We must have sent them five or six hundred pages of details. And they kept asking things over again that we had already sent. So I don't think there was very good communication between the three parties that were supposed to be handling things.

I had a fantastic experience with Nationstar. Their representative took the bull by the arms and it just was seamless and great. I would recommend them.

I had a mortgage with Nationstar in the beginning and I decided one day to just give them a call and see what they can do to reduce my mortgage. They kinda had a better rate and any questions I had, they answered, so they made me feel comfortable to go through with it. I haven't made my first payment yet so I don't feel this actual benefit yet, but the best thing is reduction of the old mortgage, so I'll be saving money. Good company to go with. I would definitely recommend.

Nationstar was already servicing my existing loan and I inquired about refinancing because of the interest rate. I liked the personnel that's working it so I chose them.

The reason I refinanced is to pay off everything I owed and I would have one payment. All the people that I talked to mostly were able to help. There's something about Nationstar that just led me to go ahead and process on a little more, and every time we did anything, it just seemed like it was a little better. We were really well pleased. I had no problem. Everything was great. It saved me money and it made us happy. Can't say enough about you folks, you've been real good to me. It’s super!

Everything is going okay with Nationstar. I have no problems with them. I have nothing to complain.

I had a loan with Nationstar already, and I received something in the mail about refinancing the house, so I picked the opportunity to do just that. I thought it would help my financial situation since it will change my payment, get some equity of the house and pay off some consolidation loans. The lady that came over here and set up all the paperwork was very thorough. The rest of the staff also did great. They called me all the time when I needed more documentation. So all of that stuff just went pretty well - just faxed it to them and they called me back. They're quick at responding to calls, even to messages left during the weekend. They're all very good, very knowledgeable; I never hesitated with anything. I've already started my new monthly payment schedule, and everything's going perfect.

Nationstar bought my loan and reached out to me about refinancing. I went with them because they seemed to be able to do it quickly and without a lot of paperwork. Their people were very professional and I was satisfied with the guidance I've received. I got reduced monthly payment, which is excellent. The process was pretty fast, too. The experience was very good and very pleasant.

We were already with Nationstar when their representative approached us to start the refinance process. Overall, easy to work with and hassle-free. Refinancing our mortgage has helped in decreasing monthly costs, expenses.

On September/04/2014 'Thursday'. I had called Nationstar Mortgage (1-888-480-2432) spoke with Alex, who confirmed me that I have been approved for Modification Program and my three months trial period starts beginning next month, that was October, November and December 2014'. However he was not able to give me total sum to be paid each month asked me to wait for the letter from their esteem concern. I told him I am schedule for a surgery and will be out of state with my other family members not sure of the dates. He advises me I should pay the usual amount and wait for the letter. Accordingly on 09/04/2014 online through my Wells Fargo Bill-Pay I paid $ 5148.38 (2 months). My mortgage amount per month was $2573.19. After receiving the letter with a Trial Period Plan I called Nationstar Mortgage Office, Lady there very helpful, assured me that they have received the sum and will be applied towards 2 monthly payments. All I now have left is December payment. Mind you I didn't wanted to fall behind in my payments, due to me not being in California and my surgery, I borrowed funds from my family members just to fulfill my obligation and pay in advance.

I inquired about refinancing to get a lower payment and went with Nationstar because I already had mortgage with them. Their mortgage professionals were good and provided a lot of explanation on a lot of things I didn't understand about the refinancing process. They provided excellent service. I actually looked at another company but I was disappointed at their response to my phone calls. Nationstar is reliable.

We had a decent experience in refinancing our mortgage with Nationstar but there was one lady that didn't seem to know exactly what to do and how to do it and went to do it. Her name was Mrs. **. We were a little put off but the guidance we received when discussing refinancing options was fine. It finally got completed, so we were done refinancing our mortgage.

In Nov. 2014 my son filed for bankruptcy. Somehow Nationstar attached his bankruptcy to me and my husband's mortgage with Nationstar. My son is a Jr and my husband a Sr but we have (of course) totally different addresses and totally different SOCIAL SECURITY #'S which in itself should have been looked at first before the name. If someone was aware and doing their job correctly this would have never happened. My son's attorneys office called as soon as I was informed that this bankruptcy was attached to our mortgage and they faxed over all the required paperwork to prove that this was not our bankruptcy. She (the attorney's secretary) spoke with Vanessa who told the attorney's secretary it would be taken care of. Needless to say, I have spoken with Courtney and Erin in the past 2 months and other people in between who promise the issue will be taken care of and as of this date, we still have this bankruptcy attached to our mortgage. I cannot get on line access to our mortgage so I can make a payment as I usually do and they are telling me that I can make it with an Customer Service rep over the phone for $20.00 or sent a certified check.

I had a great experience with Nationstar. I would recommend them.

I was seeking assistance with a loan modification after experiencing a death in the household. I complained in January 2015, because, in the past, I had not been given fair consideration for a lower monthly payment. However, to my surprise, Nationstar Mortgage came through for me in a special way and expedited the process. Within six months I had a permanent lower payment. My new payment is less than $525.00 per month insurance and taxes included. If I had not received assistance it could have easily been about $800.00 per month by now. I did not hire an attorney. I worked closely with my mortgage company until the modification was complete. I contacted them at least once a week and the modification went well. I am happy with the new lower payment.

My loan was sold to Nationstar. Their mortgage reps were good, all helpful and courteous.

I had my first loan with Nationstar Mortgage. I refinanced with them because of lower rate. I had no problems with the mortgage professionals who were fine and got lower monthly payment. I am satisfied with them.

Nationstar bought my first mortgage. My interest rate was very high and rather than look for someone else for mortgage, I had been satisfied with Nationstar, so I chose to refinance with them. Miss ** is the one that handled it, and I just have the highest respect for her. I'm an older person so it's very confusing, but she went out of her way to accommodate me and help me to understand. She handled many things herself. She made everything understandable and as good as they could be. It was frustrating for me because I'm not good with computer and she was just the greatest, just a great representative for Nationstar's customers. I stayed with Nationstar because of her. The guidance I've received was complete and thorough. Through refinancing I got savings on the interest rate and I also don't have to pay that PMI insurance which was just driving me crazy because to me that was an unfair insurance charge. Assuming that all of their representatives are as good, as well-trained and accommodating as Amy **, I would recommend them. Nationstar has been very helpful.

Bank of America sold our mortgage to Nationstar about a year ago. Since we’re already with them, it’s more convenient to refinance with them and the guidance received from them was excellent. Payment is $500 a month less than it was before. Everybody is very helpful, very professional, and all done very quickly.

Nationstar Mortgage bought my loan from Bank of America. They called me and we talked and figured out that there were some options for us. They were just one of the only ones that actually gave us a situation that worked. They were absolutely amazing. They helped us get much lower payments and interest rate. It was life-changing.

We originally secured a loan with Countrywide in 2007. In 2009, BofA took over. We attempted to refinance the option ARM loan 3 times with BofA between 2010 and 2011. After listening to the lame and ridiculous reasons why a refinance was not possible, I finally researched our loan and discovered that it was packaged into a trust by Goldman Sachs and the "sales" required to conduct this transaction were never truly conducted. I quit paying on the loan in Sept 2011 until BofA could PROVE their right to collect. BofA never did provide proof; instead they passed off the servicing rights to Specialized Loan Services. We drove from Washington state to Denver, Co and confronted SLS about their authority to collect payment which they could not verify. SLS passed off the servicing rights now to Nationstar Mtg. Again I have challenged NSM authority to collect payment (via numerous written correspondence).

We refinanced with Nationstar and they were very good. I would recommend them.

I was already with Nationstar Mortgage, so this time it was just a refinancing I got upon recommendation. The people were all very positive and nice and gave me knowledgeable guidance on my options. I was on an interest-only for about ten years, so we had to do something and convert it - it all worked out okay.

I had to deal with three different loan processors at Nationstar. The last one was a wonderful person. The first one was not helpful. Then I had to resubmit a loan a second time. We had a problem because the guy wasn't too knowledgeable what he was doing, so I didn't want to deal with him. I went back and I called and Andy was wonderful. He helped me. Then everything was fine after that.

I had a high rate of interest. They talked to me and said that we can reduce the interest rate. They explained it to me. After refinancing I reduced my years and I reduced my interest rate. Nationstar is a great company.

Nationstar sent me paperwork in the mail that I could qualify for refinancing the home loan. They were all very helpful, friendly and able to answer questions I had. They were quick and responded back to anything right away if I had to give them a call. Everything went smoothly and I got lower interest rate as well as managed to get the PMI off of the loan. Every other place when I bought my home, I had to go back and forth but with them, it was one of the easiest loan processes I’ve ever done for my home. Being able to do the doc signature on the computer helped out so much more. I recently told my cousin to give them a call.

Nationstar was part of our refinance and it's still the same company that we had financed with before. They are okay except for the fact that they kept on asking for resubmission of paperwork and that became tedious and frustrating. But they lowered our monthly mortgage and we were basically able to maintain the same amount.

I and my partner have been dealing with Nationstar for more than 10 years, they have done nothing but lie to us the entire time. This year we went through almost getting our house foreclosed on by them, and finally getting past that we are still receiving statements saying that we still owe attorney fees, this is after we paid $10,000.00, and we were told that all fees were taken care we even received a statement and a letter. I have called them many times try to get answers to our questions, but when we call our calls are sent to an office in Malaysia, and when we ask to speak to someone in Texas we are continually passed around from one Malaysian agent to another.

I had a great experience with Nationstar. What stands out is that they took the initiative to call me - that was potentially helpful.

Very helpful and knowledgeable during the process of refinancing my loan which I just got rid of a second mortgage so I can tell that it benefits.

Approximately 1 year ago my mortgage was sold from Bank of America to Nationstar. The very first month they told me I was late on my payments because their due date is different from what Bank of America's was. This did not make sense as it was still in the same month. During the summer I fell a month behind. I made a payment and still needed to make another payment to be caught up. Nationstar then began to refuse to accept my money but kept hitting me with late fees and charges. In October I attempted to make a payment over the phone and they told me my account had just been credited with a payment from my bank. I told them that my online account did not show that and I wanted to make a payment. I was told they could not accept a payment at that time. I was told to call back in a week.

The staff at Nationstar Mortgage were professional. It took a little bit longer than what I would have expected but not a waste of time. I've accomplished my goals and I'm saving money.

My mortgage is through Nationstar and there were some confusion and discrepancies. I'm still asking questions because they were still sending me a bill. Nationstar was refinancing Nationstar, and yet one hand didn't know what the other hand was doing. I doubled the amount and completed the process or thought I completed the process, so I wasn't happy with them. I wouldn't do it again through Nationstar.

I am very reasonable person. Low key needs. I seriously cringe if I have to call this company. I need some guidance on escrow and a shortage. Easy enough right. I call and everything is automated. I start pressing numbers, after 10 min I get a live person. I was so excited!!!! I ask her if she can find "MY DEDICATED LOAN SPECIALIST" "Ryan **" (This information on Ryan is printed on top of my mortgage statement. His name, phone number and extension, by the way). She said let me contact our customer service. I was surprised she said customer service. I have never seen customer service from this company since I refinanced and ended up with them!!!! "I'm sorry ma'am but you have no customer service department." No live people, no help, can't get any questions answered, and heaven forbid if you have something wrong with billing. I said ok...

I originally got switched over to Nationstar from my other lender. What's negative to me is how my mortgage is treated like it's a collection agency. I've been paying my mortgage since 2004 and there's the due date on the 1st. I always get phone calls about how they're trying to collect on my debt and I wasn't paying it. I am in debt but it's not like I'm bad.

We were sold to Nationstar. We got a higher mortgage payment that was getting out of control to the point that we really couldn't afford it so we tried refinancing. The mortgage professionals were all very nice. Very, very cordial and precise. Everything that they said, they did. When they needed to get back to me, they did. They gave me the opportunity to discuss it and get back to them. They didn't push it on me, but let me think about it. They told me all the pros and the cons. Whatever transpired was very good. Our mortgage is now down to a level that I can pay without having any problems.

My loan was transferred from Bank of America to Nationstar. I did a mortgage refi with them and had a good, positive experience with a good outcome -- lower interest rate. I felt like I was very well-informed. Nationstar Mortgage professionals were good, very knowledgeable, and friendly.

This is the worst mortgage company of all time. Since 1993 I bought a home. Bank of America was the bank I had my loan with. Then in 2000 something it switched to Nationstar and I'm not sure why. I am very clueless about everything, I don't know about homes too much. I bought one because my husband at the time and myself could afford one. Then we separated and I couldn't afford it anymore. I lost both of my parents in a matter of 6 months and I was traveling back and forth to PR and I couldn't pay mortgage for that time. Then it got worst with all the late fees, etc. I tried to get modification 5 times and declined 5 times.

This letter is regarding the concerns I have in dealing with the Nation Star Mortgage regarding my numerous attempts to communicate and discuss my home loan modification with the aforementioned company. 3 months ago I learned that Nation Star Mortgage had taken over my loan from Bank of America through a notice of default letter I received in the mail. I then, immediately contacted them asking if I could re-send my documents to proceed with the loan modification I had been trying to work out with Bank of America. In my 12 attempts to call and email the assigned loan counselor, I never once received a call back or email response.

Nationstar contracted Cyprexx Services to trespass on our property and posted a threatening letter on our door which caused much stress and anguish to me and my family. When I called and tried to explain that we do not have mortgage or tie with Nationstar (we closed on the house less than 2 months and have mortgage with someone else). Nationstar representative did not want to hear my explanation that it was the previous owner that they want. Nationstar representative insisted that I give them my account number which does not exist because we do not have an account with them. When I tried to explain that it is not us Nationstar is looking for their rep responded "Oh, it's probably you." Really?!? I have sent a request to talk to someone but so far no one has called me back. If they continue I will seek legal action.

Nationstar bought my mortgage from Bank of America and were handling it, and they gave me an offer to refinance. I refinanced to lower my payments. Their reps are very good. The original lady called me, followed up and did all the paperwork. I did almost everything online and they were able to do everything so it worked out great. And they have good follow-up. The whole thing was done within two weeks, and my payments were lowered $400 a month.

Nationstar bought up my loan. I haven't had any bad experience with them so when I refinanced my mortgage to get rid of the MIP, from being a FHA loan, I kept them. It was very easy, overall. They’re good. But as far as getting all the paperwork and everything signed, they could have made it an easy experience if they came to our house.

OUR MORTGAGE IS SO UPSIDE DOWN NS PAY ME TO MOVE!! KEEP YOUR MTG! Or I will see you in court!!! My husband and I have raised 5 children in our home!!! We have lived here for 24 years and now my home that we originally paid $31,000 for 24 years ago was refinanced 8-10 years ago and only for better rates no cash out now has a loan for $60,000 how... did that happen???? NS did a mod 3-4 years ago however, one month I get a letter saying I my pmt was late which it was not! NS tried telling me due to payment being days late, they were suspending my mod and I had to continue with reg payments but they would be removing us from foreclosure, as if I should fall to my knees in gratitude now!!!

Nationstar bought my mortgage from Bank of America and they contacted me about refinancing. My interactions with them were all very good - thorough and quick. I was very satisfied. Because of them, I got a lower rate which is the best benefit you can get after refinance. It was super easy and completely uneventful which is fantastic.

I wanted to see if I could refinance my mortgage, and Nationstar was the one willing to work with me. I have dealt with another one but they were having issues. Since refinancing my loan with Nationstar, I'm actually able to save some money. I also got rid of a couple of credit cards so I'm saving money every month now.

We've been looking at refinancing. A gentleman called and knew what he was talking about. Actually, our mortgage rates were down and we're able to get that deal and locked it in. Locking it in made a lot of difference because right after that, they were going back up with whatever. But we feel that we got a pretty awesome deal for the savings we did in interest alone. The two people that we dealt with originally helped us through. Easy button for the amount of paperwork we thought we had to deal with. They made it really easy for us.

Due to the general economy and the rates being good at that point, we refinanced our mortgage with Nationstar. They were very good about responding back to us and keeping pace. It didn't change the payment all that much but our interest rate was down and that's obviously a good thing. So all in all, it's a good experience.

Nationstar bought our mortgage from, I think, Bank of America. Miles ** is the one I dealt with, and he was wonderful. He explained everything to me in terms that I understood. He went far and beyond. Our interest went down and we're saving $400 a month, which is something we wanted to do. Some people want money back, but we don't want that. We just wanted our points down, and he was right there from the beginning. It just took 28 days. He was always available when I needed to call him, so it was excellent. Also, the girl that came over to do the closing was very good. She had all the papers in order which took only a few minutes for us to sign. She was in and out in 5 seconds.

I purchased my house in 2006 from a friend that lend me the funds in January of 2007 I refinance with country wide. Short time after BOA took over my mortgage. After a few years, my mortgage was sold to nation star. Ever since nation star took over they escrowed my account without notifying me. I explained to them that my taxes and home insurance I pay on my own, because I don't make much money. They insisted that my mortgage will be escrowed till the end of my mortgage. I pay my taxes every quarter due to I cannot afford what they want from me every month. I sent my payment every month - principal and interest. Now they claim that my last payment was on feb 2014. I received a statement of almost 18,000$, just this Friday the 26 of December I had someone knock on my door at 7:30 in the morning serving me. Now I know what I'm facing with nation star. I send in the MOD form that they send me along with all the documentation they were asking for, I mailed it out twice, they say they never received it.

We refinanced our mortgage with Nationstar because of the low interest rate. The gentleman, Tim, was awesome. He was a wealth of knowledge. He was able to give me several scenarios to pick from and he made it work. I now have peace of mind knowing that I'm in a much better financial position. The people that I have worked with there are very professional and have always gone out of their way. I work for a bank, but my bank didn't support me, and I don't get to see that service. It's nice to know that that's still out there.

We had a mortgage with BOA, and then it was bought out or was transferred over to Nationstar. We refinanced our old mortgage because the interest is a lot lower than when we first bought our house. I communicated with Nationstar through phone calls and some emails. Everything was professional and good. They let me know a few different refinancing options and the benefits and negatives of each one. They were able to lower our monthly payments. It's one of the benefits that I got - more money.

Refinancing our mortgage sounded good. I tried to reverse mortgage but that didn't work out for me so I got a hold of Nationstar and they worked it out for me. Their mortgage professionals were all good. Refinancing options was very easy to read and understand so it worked out good. I got all my big bills paid off so it makes it easier on us to live.

I received notice of this charge dated the 5th of the month. I received the notice on the 10th saying that Nationstar had paid this amount on my mortgage so I owed them that amount to bring my account back to good standing. They would hold my payment made on the 3rd in 'suspension' until the $78.09 was paid. I tried calling but none of the prompts addressed my concern and it was not possible to speak to a live rep. I went on the website but I couldn't recall my username and password. Even though I supplied my Mother's maiden name, acct no., last four digits of my SS number still they could not provide me with a connection. Finally knowing that they threatened to apply late charges and show a late payment I sent the money. These are the tactics one would expect from a low class collection agency with amateur managers. Not a creditable mortgage co.

My home mortgage with Springleaf Mortgage was recently purchased by Nationstar. I made my first payment about Dec 7th after they sent me information on their loan number how to log onto their site. Yesterday I received two letters from their servicing department. One was about property taxes and the other about insurance. I had made the second half of my property taxes a month late so their inquiry I am not concerned about. What concerns me is their requiring me to purchase insurance.

I was transferred to Nationstar about 12 years ago and have had nothing but problems with this company. About 2 1/2 years ago I fell behind and tried to get caught up with many false promises from Nationstar to help. Now that I am caught up and all fees were suppose to be paid except my escrow and my payments were to be 833.63 a month and was affordable for me they now charge me still Attorney fees and Inspection fees and now including a maintenance fee bring my payment up to 1420.71. I called and asked for a print out of the fees owed and I get nothing, I asked for what this maintenance fee is and still nothing and so on. They can't even tell me what the overcharge is for.

Nationstar said we were late provided a MOD offer that was lower than our current payment. We were happy to take offer then Nationstar didn't honor the MOD. I made 7 payments in a row for the amount offered then they said no we made an error on our agreement and said I was behind and did another MOD - charged late fees, attorney fees and all the amounts that were short due to their error where charged up. 1) We were not late in the first place. 2) They charged for missing house payments late fees along with attorney fees because of making a MOD error. 3) Moved all the money about 7k the first time then 6k the next time to the back of the loan. 4) Charged 6% interest when we were supposed to be paying 5 when they took over for GMAC and Countrywide.

My loan was sold to Nation Star from Bank of America and I owe more than what the house is worth. Since I owe less than $100,000 it is too bad and so sad with Nation Star. They sell my phone number to telemarketing companies... and they call many times a day! This company is a JOKE!

I had a similar situation as many folks on here - My loan was bought by Nationstar from Bank of America. It was so messed up after 6 mos - even though I paid on time every month and had documentation to prove it. I was told every week someone would fix it. They screwed up my escrow... everything! I contacted the Texas Attorney general and filed a formal complaint. I sent in my documentation and all of a sudden my account was fixed within 30 days. This is THE WORST mortgage company in the history of banking.

Problems with billing for months. I pay on time always. Get statement I owe over 2,000.00. My regular payment is 939.00. I have been calling for months. I just called. Was told they received my Dec payment on Dec. 12 on time. But another one is due now and it's late. It's Dec 18! And another one is due Dec 31. Three in one month!

My name is Deborah **. I'm 65 years old and I'm not working. Nationstar told me that I qualify for low mortgage payment and every month my payments would go up. I tried to refinance several, Nationstar block any means of help for me to save my house. They block it. Now I have to move out by this weekend. Is it too late? Need help.

Nationstar mortgage has stressed me out so much, and has made me psychically & mentally ill! They keep sending me letters saying I'm late with my payment for two months. I have never been late with my payment EVER. I have called and they tell me they will fix it and now today I received another letter stating that I'm past due over thirty days. They have cashed my checks 10 to 12 days early every month. I feel like they are trying to do something underhanded to me and my property.

RESPA is a federal law that allows mortgage companies to keep only 2 months of escrow payments on hold against your mortgage account. Nationstar violated this federal law on my account. As of 11/10/2014 I had $887 in it and with my December 2014 payment another $446 was being added. However, from some strange reason Nationstar told me my escrow amount was too low and would not release my December 1, 2014 to my mortgage account. I paid their requested extra amounts of $178.65 then logged in again today and was informed I owed an additional $73.92.

Who looking or has started the process of a class act suit against NS? I was in chap 13 for 2 yrs with BOA then it gets sold Jan of this yr. I get dismissed for an unrelated cause, but NS informed me that 15 payments were missing? Really? How’s that when my payments were made thru the courts? Hmmm yea. Fast forward I recently had to refile 13 again to stop foreclosure AGAIN!! So if anyone is gonna do this I'm game! ** about to get real.

I have contacted customer service last week about my refund. Spoke to Francis who assured me that he would call me back with a confirmation number. As of today 12/16/2014 I have yet to receive a phone call. Spoke with manager Gerard who claim he did not know what was going on, but I am sure my account is documented with detailed notes. He also told me he would call back with a confirmation number but instead he created an ups tracking number which just state created. I am very not a happy customer and feel that Nationstar customer service reps need to be more professional and give follow up calls when they promise they will. I have sent Gerard emails and kept voicemails and still not confirmation number or return call. This is not be professional and giving great customer service. I was also told to fax and email a voided check to get my refund back into my account only to be told they cannot do that. I was on the phone for one hour with Francis who contacted my bank and recorded the conversation. All I want is my refund before I have to take it a step further.

Worst customer service ever. You are sent to the Philippines, they read off of a piece of paper. It is worse than AOL. I'm so frustrated, can't even talk.

Nationstar is not a mortgage company - it's a glorified debt collector. They start calling you within 5 days past due even though customers are allowed a 15 day grace period. Or at least that's what the statement says. You receive automated robo calls and/or computer generated letters in the mail which are not signed by anyone nor with a direct contact name you can call. These letters will advise you to call customer service to discuss your options. If you do call you'll find your only options are foreclosure or bring your account up to date. If you ask them to stop calling, they keep calling anyway. You never talk to the same person twice.

Nationstar is set up on auto payment to take my payment out once a month. My payment is 917. They have taken it as agreed. Then took another 917 the following week which bounced because it was not supposed to happen they have charged me fees. I call them immediately the day of. Rep told me it was their mistake but it's pretty much my problem to deal with and that he would be able to fix anything for 7 to 10 business days. So in meantime it's Christmas and I have had all my money sucked out of my account by Nationstar. I put more money in 2 days ago and guess what they charge me again for 917. Sucked all money out of my account.. And it's Christmas and I have overdraft fees at my bank for fraudulent charges from Nationstar plus fees from Nationstar..

I'm a 70-year-old widow living solely on my Social Security check each month. Never had a problem with mortgage payments until my loan was sold by Bank of America to Nationstar. Now, I have late payment fees, interest fees, my payments are not being credited, my checks are being returned.

Our loan was sold from Bank of America to Nationstar last year. We have made our payment on time each and every month. They sent us a letter last week indicating that we are $40,000 behind on payments and that we must pay it or they will foreclose. We have hired an attorney to defend us and he suggested we file official complaints with The Consumer Financial Protection Bureau. It wasn't until we filed the complaint with the Consumer Financial Protection Bureau that we were even able to get someone to address our concerns. They are the government entity that oversees consumer complaints against financial institutions and I would recommend you all file complaints there if you have issues with Nationstar.

After reading several of the comments (mostly negative) posted on this Consumers Affairs website, I see that I'm NOT alone in the boat, regarding doing business with Nationstar. I too have experienced having my loan which started with Bank of America sold several times. I have lost count the number of times I've applied for a loan modification and for one reason or another it never gets approved. Either they say, "They need more documentation", which was in the packet I originally sent, but I send it again but they mysteriously say they've never received it.

I received a letter in May of 2014 that my real estate taxes for the previous year had not been paid. My taxes are escrowed and the funds were there. I contacted NS and they said it would be taken care of in 10 business days. In August I received another letter from the county saying the taxes were not paid. Again NS promised it would be taken care of in 10 business days and that they were "very sorry". The middle of October, another letter. Now my house is slated for the auction on the courthouse steps the beginning of November. After 3 more calls to NS and no check being received by the county, I went and paid the taxes myself. I sent NS a certified letter on November 6. On November 12th they responded that they will address the matter by December 23rd. When I call NS, I get a message that my wait time will be more than 5 minutes. A minute later I am disconnected. I resent that my name was published in the paper 3 times for non-payment of taxes. In fact I first found out about this from a neighbor who saw it there. I think for their lies, deception, and incompetence, they should be barred from doing business. If I were in better financial condition, I would not have hesitated to take them to court.

Bank of America sold our account last fall to Nationstar. I have sent our payments in monthly. They keep saying our January payment wasn't made. It was!!! I have sent them proof twice. They keep telling us the payment is late each month. It's not. You are ruining my husband's credit. Someone there needs to read the bank statement that I sent twice and find our payment for January then get this crap off our credit report. I think it's lawyer time next.

There was another inspection fee that they charged. They could not tell me when it was completed and I have been on time for the past 6 months.

We were contact to refinance our home at a lower interest rate. They were great to work with.

We had recently bought a house and Nationstar bought our mortgage. I knew something was wrong when I got the first bill and it was sent to our old address (even though the old mortgage company was sending mail to the new address). I submitted a change of address TWICE before I had to call them and give them my address. When I talked to someone about this, they made it seem like it was my fault that they never entered in the new address. During this time, I was late on a payment because they sent an insufficient funds letter to the wrong address. When I found out about this, I paid the mortgage immediately. Well, I just received word that they reported this to the credit agencies, even though I paid within 17 days of their "Delinquent" date. According to my credit report, it looks like I never paid that month's bill, which is so untrue. They also send somewhat harassing emails. On the 2nd of the month, I received an email about "multiple ways to pay my bill" even though I still had days to pay it. They have become almost impossible to deal with.

I was in foreclosure with Bank of America with my present home. Because I was laid off, bank of america notified me out of the blue that my mortgage was sold to nationstar and that if I would make 3 trial payments I would qualify with them so I did. Once the 3rd payment was made the paper work arrived, saying my loan was now a 40 year loan, at a lower payment 986 a month. I signed it. I had no choice. I tried to make my 1st payment on time. They said my paperwork from bank of america hadn't reached them. They refuse my payment. This went on for almost 4 months. Anyone I talked to there said if I send the payment it would get lost or it wouldn't get processed to my loan, because the paperwork wasn't complete. 4 months into the loan I am now in arrears for almost 4000 dollars. Of course they wouldn't take a normal payment. They kept returning it, full arrears payment accepted only.