Mr. Cooper Reviews

8 years ago, my wife and I purchased an investment property through GMAC which has sold it to Nationstar. During the time they have had it, I have paid on time never missed or was late on a payment. This investment property has been rented out to a child of mine for the past 8 years until they could get their life squared away to buy it from us.

We have been paying our mortgage for over 10 years by automatic deduction. We pay our own taxes. Nationstar arbitrarily decided to pay our taxes and tack on penalties. Now our taxes with the state have an overpayment and Nationstar has no one that can help us rectify the problems. Two months of calls in which we are either transferred to another department which really just disconnects you or the caller demands additional funds without resolving the issue at hand. We are sitting in the office of a reputable mortgage lender refinancing. This is the worst company we have ever done business with.

My mother is 64 years old, has worked all her life and lived in the same home for 23 years in Southern Illinois. She has always paid her mortgage on time and never missed a payment. In 2002, her 54 year old husband passed away leaving her a widow. He was a veteran of the Vietnam era. He was there when his government needed him. He also worked his entire life. She is unable to work now and draws $1,600 in Social Security. That's it, that is all her income will ever be. This is the only home she has ever owned.

As many first time buyers I was pushed into a balloon mortgage over ten years ago and then after one year my loan was sold to Nationstar. I made sure to pay my payments a week before the 1st of the month so to make sure when I go to refinance I would have an on time payment record. My monthly loan payment for $120,000.00 went from $950/month to $2,200. I went to refinance. Found out Nationstar posted my 1st payment with them towards the principal because it was before the due date so from that point on they had me as late every month and never said a word and posted it as so on my credit report as late. I could not get out of my $2,200 payment and was told late fees racked up each month on top of it. No company would even talk to me about refinancing due to this and were amazed I was paying a monthly payment for a loan of that size.

Nationstar took over my mortgage on 11/23/14 (Nov. payment already paid to Fay Servicing) according to my previous company. I then received a statement from Nationstar dated 11/18/14 that I owed them $3011.92 and my monthly payment went from $525.00/mo. to $999.62 with a payment due date of 12/1/2014. They then proceeded to the property and were draining the water after they broke through 2 basement doors to get in. They told my tenant it was in foreclosure. This company needs to be put out of business. I will join anyone in a class action suit.

As with most mortgages, over their lifetimes, they are passed from one financial institution to another. Our loan went from my credit union to Countrywide to Bank of America to NationStar. So I am no stranger to the "hand off." This one went very smoothly because both parties (BOA and NS) worked together to be sure the transition was smooth. In addition to that, I was able to refinance my mortgage at a much lower rate with no hassle.

I have been dealing with these predatory people for almost 7 years! They have done everything possible to make my life a living hell and have lied, cheated and ** any way they can! Run far away if you have this company!!!

As my way of checking them I sent a payment each month for 3 months from 2 DIFFERENT institutions to see how those double payments would show on my statement. FOR 3 MONTHS THEY NEVER SHOWED THE EXTRA PAYMENT! AND still claimed I was late paying!!! Payment was from my regular bank, the other payment was from my Fidelity account. ALL 8 checks WERE cashed!! They do not post your payments on time even when those payments are received by them 5 days in advance. Then once your due date passes even though they have already CASHED your check, you WILL get a notice stating you did NOT make your payment! They will have added LATE FEES now and interest too.

How in the world is this company still in business? They are the worst loan company on earth. They should be terminated. They have screwed up my loan so bad. And all phone reps are completely useless. And my so called loan specialist doesn't ever call back. They lost my payment and accused me of not mailing it. And they send me all kinds of junk mail about my loan, and they are clueless. I have called to clear up their mistakes at least 20 times with no luck. How do I get rid of them. They bought my mortgage and I couldn't do nothing about it. They should be jailed for BAD BUSINESS.

I have been in a fight with Nationstar Mortgage for years!!! Now I have what I needed from a total screw up on their Research Department. I have been harassed with letters of Foreclosure, demands for thousands of dollars...and I have to take Anxiety Medications because of the stress. We are current but they say I owe for 3 months of Mortgage.

After about 3 hours and 5 phone calls to Nationstar I was finally able to make my payment. First I tried to make my payment online as I have done before. Not being successful I've been called Nationstar. I explain to the lady that I wanted to make the payment and I was not able to do so online. She had no idea why I could not make the payment. Out of total frustration I hung up on her because I was getting nowhere. It seems that Nationstar does not accept Mastercard, in the form of a credit card or a debit card. So in order to make my payment I had to get the routing number, my account number and then call them back with that information so I could make the payment.

Our original loan was sold (without our permission) to NationStar Mortgage, and from the very first month, we have had problems with them regarding the monthly mortgage payment process. With every other monthly recurring payment we have, such as car note, RV note, etc., we have a 'payment coupon book' so that we can send in our payment WITH a coupon two weeks ahead of the due date. With NationStar, we get a payment notice in the mail two days prior to the due date, which does not allow us adequate time to send in the payment before the due date.

Applied for a loan modification. They held up the approval for 16 months. Ultimately, after resubmitting all of the paperwork numerous times, they denied my modification even after their customer service told me that I would get approved. Do not believe what they tell you!

I live in Citrus Heights CA. Someone from Nationstar added money on my mortgage!! MY DAUGHTER IS SICK ON LIFE SUPPORT AT MERCY HOSPITAL.... and I had to spend hours and hours on the phone, got nowhere. I have proof that I am not in a flood zone!!!!! THERE IS no water... It has not rain for years... Citrus Heights was transfer over to well water!!!!!! Also water rates went up and we are their 3 drought conditions. My Allstate agency has been working on this for weeks.. I am the ONLY client that had to pay out Female Insurance! MY balance on my loan is $57,000. This loan went from Countrywide Loan ... Bank of America loan to NationStar!!!!!! Nationstar you are a very bad company, you know that you are dishonest!!!! God see all. I brought two sets of loan doc from you to my Heritage Credit Union. Banker said they were illegal!!!!! Not harp loan, call it high heir loan!!!!

I made my monthly payment for Nov, 2014 on Oct 31. On Nov 5, I checked my checking acct and there is another payment!! I contacted Nation Star to please cancel the second payment and return fund. I was told to send a copy of my bank statement to show that the payment went out. I faxed my statement. On Nov 06, I followed up and I was told they got my fax and will send my refund check. Nov 10, I called and I was told that it will take 2 weeks to process my refund. I begged them I need to pay other bills with that fund. I waited until the associate talk to supervisor. She came back with a good news that they will over-night my check and gave me a tracking #.

I recently sent the following mail to Nationstar Mortgage. I do not expect a response from them but this should explain all my complaint about them. Have been trying to send an email, but your site keep kicking me off. Now I will copy the text after every sentence so I can paste it and start over where left off. I understand that you must send someone to inspect a property when payments are late. But on the other hand, maybe you should not contact the tenant at investment properties. Recently, you sent a representative to inspect **. While at the residence, your representative spoke with the tenant, advising her of your intent to foreclose, that she should probably just make plans to move now. Subsequently, she immediately stopped paying rent, and after squatting for three more months, moved out. Leaving a huge mess and destroying the property.

Nationstar took out unauthorized amount when I made online payment. I was 2 months behind and in contact with them. I made payment online for one month w/ late fees. They unauthorized removed all late payments w/ fees. Making a payment online not rocket science but they are saying I left one month payment and added the other monthly payment in "other" line. BS. I know how to read and have been making payments online forever. Plus I always check the amount before I submit. I know what they did and so do they. I don't have my receipt to prove it. so....... what did I learn? Nationstar practices dishonesty. Keep all receipts. Don't pay by phone. Do it online, print receipt. period. Better yet, mail payment.

My mortgage was transferred from BOA to Nationstar in June 2013. After the first bugs with payments were fixed everything went smooth until today 11-22-2014. Out of the blue, I receive via registered mail, "Important Rights for Homeowners Notice of Pre-Foreclosure Options." One can imagine my surprise since I have NEVER missed or even been late with a payment on my mortgage!! I save all my payment receipts and regularly print my payment history on my mortgage and have proof that every payment was received and put on account. Soooo, I am wondering why they are doing this? I have filed a complaint with the government's consumers union that handles banking problems, and fully intend to call this entity first thing Monday morning.

I am completely dissatisfied with Nationstar Mortgage! I didn't like BOA either but I sure wish I was back with them! We have never been late with a payment EVER and in fact pay additional monies to the principal every month. I was surprised to receive a certified Pre-Foreclosure letter in the mail today, what a shock! We've had to contact you by phone every month since you took over because you can't get our payment correct, that's unacceptable and I wish I could switch mortgage companies right now! You guys SUCK! I wonder how your inability to perform professionally is going to affect our credit!! Please get your act together.

You are informed by Customer Service that no Supervisor is ever available. They will take a number, but no call back. Poor Management.

We fell behind just a few payments in 2014. In June we owed $12,000 to be up to date. We were urged by Nationstar to apply for a loan mod instead of trying to work hard to raise the $12,000 to catch up and prevent foreclosure. We applied in June 2014. That was when the nightmare began. Months and months of weekly, daily phone calls, emails that never answered, having them request paperwork over and over again, paying for faxing over and over again, conveniently it always falls under review and every Friday they hit us with some new thing they need which then adds more delay because we lose the weekend day.

My mortgage was sold to Nationstar from Bank of America. Nothing but problems since. I have to call to get a statement to pay my mortgage every month! One month they even charged me a late fee and it was their fault for sending the statement late! Never did get that back! Would pay extra on some months and would mark to go to escrow and went to principal or interest! This Co. needs to be closed ASAP! Nobody seems to be doing their job there!

My loan was transferred from Springleaf formerly American General Mortgage. I have refinanced my mobile home again with them in 2005 and Nationstar Mortgage wanna change my payment plan. I never signed anything and very unaware what's going on...and they wanna have late fees any and are limited to certain payments plan they don't take... I'm trying to pay my loan out not trying to add more to it ....and the late fees are ridiculous and fees are also.

First, I must say I am the type of person that is mild mannered, easy going, and one to always logically fix the issue at hand. However, My loan was sold to Nationstar - no big deal, happens all the time. Prior mortgage company said – “Make sure you put our loan number on the check”, so they can cross reference it to go to the right account. I did. Nationstar cashed the check. Then over the next 3 weeks, proceeded to tell me that they never got payment. I send them a copy of the check they cashed and on that check was the Nationstar new account # that someone internally wrote on the check along with my prior mortgage company loan # - seems all fine to me... However, Nationstar still said, "we have no record of your payment." They open a case file to research why they don't show it paid, yet I have a cashed check showing otherwise.

For 10 months, Nationstar has tried to make me take their insurance on my home, plus I requested my escrow be returned since my loan is more than 80% ltv, they sold my loan to Fannie Mae. Efforts to deal are insane with NS, they are a collector only and have illusions that Adolf Hitler is running their gig. Only recourse is federal law suit.

Bank of America sold my 1st & 2nd mortgage to Nationstar. I HAVE HAD SO MANY PROBLEMS WITH NATIONSTAR, IT IS RIDICULOUS. I have been double charged for escrow on a 1st & 2nd mortgage, making a $185.00 payment go to $650.00, taking them 3 months to correct & losing an online payment in the works and making my mortgage seem as if it is late, then telling me they report to the credit bureaus. I am being charged for $200,000.00 worth of forced placed Flood Insurance, when my 1st & 2nd mortgage debt combined is $125,000.00. My house has never even been appraised as high as $200,000.00 and Nationstar will not send me an Insurance Policy.

I've been trying to do a modification for 8 months with them. All they keep doing is giving me the runaround asking for documents that I had sent them already two to three times. I went into review 3 times. When I call to get my result they tell me that they need documents that I have sent them 2 or 3 times again. Going on 10 months. In 30 days my house will be sold at sheriff auction..because of Nationstar? I had every documents they ever request and more. They just prolong the whole modification. Feels like Nationstar want you to lose the house.. Why 10 months and still giving documents they received 3 to 4 times already.

I have been trying for 3 months to get a payoff amount in order to get rid of my PMI insurance. They tell me that my LTV is currently at 83.3%. After I calculate this I would have to send a lump sum check for around 15k. When I try to tell them this, they tell me that the house needs to be appraised first, which will cost me $450. Why do I need to get my home appraised if the LTV is based off the original loan amount? I have paid over 25k for past 7 years for PMI insurance! They tell me if I send the lump sum check and it goes towards the principal to bring the LTV down to 80% that they can't guarantee that my PMI will be removed! Can anyone help me or do I need to get a lawyer.

I am being charged fees for a mistake on their end. When I try and talk to customer service they are rude and have hung up on me. They refuse to let me speak to a supervisor. They are running a scam and I am currently looking to refinance so I will never have to deal with them again.

After a long battle I received a mortgage modification, was promised no increase in payments for next five years, having paid my payments on or before time for over a year. I just received a call last week that my payments are going up without any notice. The person will not provide me her name and would not send me anything in writing. I will have to start all over again with the process. This is what the Countrywide Mortgage and Bank of America did to me in past. These people have no shame or heart.

Our mortgage was with BofA. Then in 2013 BofA sold the said mortgage to nationstar. When we got the information that Nationstar was our new mortgage holder we asked them about a loan mod. They told us we were not on the mortgage, they said that they would only talk to my mom which they said was the only name on the mortgage. We have paper work that has all of our names on the mortgage. Even when you go on the county's website to check the mortgage out, it shows our names in black & white are on the mortgage. All we want is loan mod to stay in our home one that is affordable for us. I don't think we should be going through all this aggravation with these banks. Nationstar is the worst servicer on mortgages to do business with. BofA isn't any better neither.

How did Nationstar earn one star? In our case our mortgage was sold to Nationstar and immediately the problems started. The BILL sent to us was for one amount and the "adjustment to mortgage rate on another mailing noted there was to be a change in our monthly payment but that change in rate was not on the current billing statement" or on the next. So we pay the amount on the billing statement only to find we have been threatened with foreclosure because we have not paid the "adjusted" rate even though we have paid what was on the billing statement. These are the accounting practices of loan sharks. So I request that the one star be removed as these people are going to require me to get an attorney to monitor my mortgage as long as Nationstar has it.

Basically, I have the same problem detailed by other people. I sent a monthly payment, and they recorded as a principal payment, and requested another payment. They also, recorded the wrong amount, so to them I still owe the monthly payment. No way, you can contact them, talk to a supervisor, or get a name to contact. I wonder how all of these abuses are allowed?

My loan was switched over from Bank of America. There's nothing more frustrating than dealing with this bank. Every year they did a new escrow analysis of the property. They included homeowners insurance and flood insurance. I explained that the property was simply a parcel of land with no house. Weeks and months of getting the same letter from them which said they were going to charge my account if I didn't show insurance was bought. I dealt with the escrow dept., customer service dept. and got nowhere. It was escalated several times. They ended up adding it to my escrow and charging me. It took about 3 months to get it straightened out.

I was a customer of Bank of America before my mortgage was sold to Nationstar. I had always paid my mortgage sometime around the 15th as we get paid twice a month and that was what worked. I had never managed to pay one payment ahead. I also never got a call from Bank of America, not once. I know the payment is late, however, I have never paid a late fee and still haven't with Nationstar. The difference is that Nationstar starts their harassing phone calls starting on the 6th of the month and call several times a day, every day, until the payment is received.

Much like most people that have posted their story, I use to calls from Nationstar daily about my home equity loan payment. I kept paying and they would say that I was late. I had many times made multiple payments in one month and next month I would get a call saying I was delinquent for two months. My calls would get to nowhere. Finally I asked that they would send me statement of my payments and account history. This was early 2008. However, I did go to my bank and took detail on my payment as well. After review I found that I had paid two payments that were paid over the phone to their account rep was not posted as payment. Since that time I would hang up on their call.

I previous was with BOA for 15 years. After filing bankruptcy in 2011 and falling behind in payments with BOA I asked for a loan modification. It took 2 years to the date of discharged in chapter 13 that I was notified that I had been approved for a loan modification. My payments increased. Interest rate stayed the same. My loan term increased, then my loan was sold to Nationstar. I asked Nationstar Mtg for loan modification. They told me my loan was a Texas Equity Loan and I did not qualify for modifications. I asked them when did my loan convert to this type of loan, after that they sent me loan modifications paper in the mail. I have not sent anything to them as of yet. This is not right.

First of all, I initially was financed through Bank of America. Why my loan was sold off to NationStar is a mystery to me. I will first tell you that your employees do not know what they are doing, especially when it comes to escrow. I would STRONGLY urge you to read through the notes of how many times I have called customer service at NationStar before responding to this email.

Nationstar purchased my mortgage from Bank of America in March 2014. I was not made aware of the change until I received a letter from them in April 2014 along with the first statement I received from them, which did not reflect my escrow taxes. I called in to obtain the correct amount to pay and was told to wait for the next billing cycle which would show the correct figures. I paid the amount indicated in good faith, timely and not only did they report on my credit bureaus that this payment was late, they did not provide me with the 90 days period required by state law to switch my auto pay and additional payment from my bank to process payments.

Maybe if they spent more time paying attention to their accounting and less time calling on the second of the month (when payment is due on the first) they would have better luck getting things right. If you have a choice on which mortgage company to do business with, DO NOT CHOOSE NATIONSTAR!

I have read review after review about how badly Nationstar treats their customers. There is hope!!!! I have been in a modification battle with Bank of America and then Nationstar for 4 years!!! It all seems hopeless. Instead of complaining here to other wronged clients of Nationstar...... Nationstar does NOT CARE. Here is what each and everyone of you can do. File a complaint with www.consumerfinance.gov.

My loan was recently transferred to Nationstar. The very first statement that was sent indicated we were $5700 past due. I immediately called and realized I may have better luck getting in touch with the President! I left numerous messages with the dedicated "loan specialist" who by the way was not the same person who auto-signed the letter. I eventually set up my account online and attempted to make my very first payment and the payment was refused because it was not for the fully $5700. I then decided I would set up automatic drafts thinking it would allow me to at least make one payment (which I owe) and much to my surprise the regular payment was accepted.

After Nationstar telling me for months and months that I was in the modification process, they foreclosed and my home of thirty years went to Sheriff's sale. Less than a week before, I was still emailing documents and was told it was in process!!! My husband died a couple of years ago at the young age of 59 after suffering for years. Now these liars do this to me and my daughter! I will fight this, call the attorney general and use everything I have to get justice! They are evil!!

My bill pay overpaid my mortgage by over 700 dollars. I called on the 15th and it took me over one hour to talk to someone and when I did I was told that there was nothing they could do for 15 days. I asked to speak with a supervisor and was cut off. I called back and was informed that I would receive a call back on the 18th. They did not call back. I called on the 19th and was reassured by a supervisor that I would receive my money in two days as she would personally see to it the money would be overnighted. I did not receive it. I called back on the 3rd of the following month and was told the refund was not processed and that they would but I won't receive it till Friday the 5. Then we will see.

I recommend talking to Edgar, he works in Nationstar. He helped me out a lot. He has very good service. He speaks both Spanish and English. So if you don't speak English he will glad to help you. I was very happy with his work. He helped out with the mortgage and in refying my house.

Nationstar is among the worst companies I have had pleasure of doing business with! Just trying to get a hold of them, I am on hold with them right now... 12 min and counting. I have several issues with them, one being they have just tacked on Hazard insurance. An oversight on their part is the answer. 17 min and counting. The next is the Accelerator program. The employees are so rude and unprofessional. I am trying to cancel this program but have been unsuccessful. If anyone is putting together a lawsuit, count me in. Nationstar and its accelerator program get an F-. 22 min and still no response!

What terrible terrible blood sucking pigs. This sorry excuse of a mortgage company is now pissing off people who make payments, by charging $9.95 for the privilege of paying them. The government should shut them down. BoA is no better... for exposing their customers to these PIGS.

The crowning touch was my short sale. They took forever, poor responses, asking for same papers over and over again. Finally, after going through more hoops than my realtor could count, we closed. In order to file my 2013 taxes, I had to call repeatedly to get a copy of my 1098-T (interest paid), which should have been mailed according to Federal/IRS law by the end of January, 2014. However, I finally got a copy of that. Then I discovered that I needed a 1099 C because the transaction was a short sale. So, I began a series of calls, e-mails, calls, e-mails, until finally I was told that that form needed to be created, since none had been. It would be mailed (only available way) 7-10 business days.

I've been trying to get a loan mod for 2 years now. BOA sold us out to NationStar who is just trying to get as much interest out of you before they make your home unaffordable and eventually give you the boot. I'm in an ARM and the purpose for my mod is to get into a fixed but you know what they offer me, a fake set up to pay INTEREST, ESCROW only for 2 years and my lovely ARM will come back to haunt me in NOV. 2016. My home is worth $200,000.00 and my loan is $275,000.00. When the heck do they think I will be able to refinance a loan that is OVER my home value! It's a wet band aid allowing them to get as much money out of me (INTEREST benefiting them ONLY) before my rate will adjust every 6 months to the point I am not able to pay and have to leave anyway! Do I short Sale now and rent? I've invested into my home and ALL for nothing because I ended up with another greedy bank that will probably get away with robbing ALL of us and many more before they are investigated.

We were sold to Nationstar from BOA. We were able to do a modification on our loan but like everyone else had to send in the paperwork about 3-4 times because they said they did not receive them. Finally everything worked out. Now the problem we have is my husband got put on Social Security Disability and doesn't get paid until the 2nd Wednesday of the month. Our payments are due on the 1st but we have until the 16th before we get a late charge. So after the 1st we get letters saying we are behind on our mortgage and they are going to start foreclosure proceedings. I called them and asked why they would do this when they get the payments before they are late. I was told that I had to call them on the first of every month and let them know. Why they can't just put that into the computer is beyond me. I HATE THIS COMPANY.

I refinanced in October 2013 because all four of my girls were now in college and I needed to reduce my expenses. The refinance saved me nearly $500 per month. This was great until one year later when they stated that now my mortgage would be $260 more per month. I called customer service which took a long time just to be offered the option of speaking with someone. They stated that the payment went up because my PMI was higher than calculated. This was just one year ago and they did not calculate the correct amount? I think that they gave me a lower payment to entice me to refinance and then one year later showed a shortfall which I had to now pay monthly or a one time payment of nearly $3000. I think I was bamboozled.

I have tried numerous times by phone request photocopies of paid homeowners tax bill receipts so that I could apply for property tax rebate that I am eligible for every year. Every time I place the call I am told that they don't have a copy of any paid tax bills which is outrageous considering my taxes (and homeowners insurance) are escrowed and they pay my taxes to the township/school district. Now why wouldn't they have a copy of the bill that the township sends to them requesting payment? I have even confirmed with the township that bills were sent to their tax department but yet I can't even get a copy of the tax bill with a statement that the taxes have been paid.

I received a modification last year, after 5 years with Boa my payment never varied. During the process & approval of the Home Safe Program with NACA the terms of the loan were to remain the same. Since then my payment has changed 3 times. Recently increased $200 per month. It is just to be too much stress dealing with Nation star.

I tried to pay off my loan with Nationstar. They sent me a payoff statement with a balance due on 9/30/14. I wired the amount listed which included my escrow balance being credited (which is what they showed - that was not my idea). They credited to my account the wire but not the escrow balance as their payoff showed, so of course my loan wasn't paid off now. I called and pointed out their error. They blamed it on me and said they never issued a payoff. I escalated to a supervisor and sent all the information by fax (btw no one knows a fax number, they put you on hold for about 10 min to get one and they have no email either). No response no follow through.

First off, does any know what program Nationstar falls under? Well it's not Fannie Mae, or Freddie Mac. It's a company with no name but letters ABS. When ask what these letters mean, was not told - went to another conversation. I'm one month behind and from what I reading from others is: Is it safe to continue making payments even though you are a month behind. Why I ask this question is because one person did just what is happening to me. I'm a month behind, will try and make a payment in November. So is my payment a catch up payment for the month of October which in all reality is for November, and my October payment which is late continues to accumulate late fees. I'm just baffle here, every message I've read here is all true. Call to let them know in advance I'm struggling. Need help, cannot afford to continue to pay a mortgage of $1800.00 JS Well, no paperwork so that I can apply for HARP program. No one knows anything, all they want to know is when will I be able to make September payment?

BANK OF AMERICA sold my mortgage to NationStar and they modified my mortgage which Bank of America would not do, ughhhh. NationStar greatly reduced my monthly payments and interest and I was able to comfortably afford my payments until my employment office cut back on staffing and a couple months after losing my job and running out of savings I was not able to make mortgage payments or pay a majority of my monthly bills. I am now fully employed and have been for a while now but I am not able to pay the mortgage payments that are in the rear plus regular payments. So I have now been placed in short sale to avoid a foreclosure. I have no complaints with NationStar, they were a great help to me when I needed it the most. What will I do, where will I live, or where do I go from here? I have no idea, but this I do know that I must keep my faith that all things will work out in my favor.

My husband and I tried over and over to get a loan modification with them and every time we send in what they wanted, they told us they could not read it and they never answer their phones. Unfortunately we hired a lawyer to help and got scammed. Now we're fighting to save our home.

I am in bankruptcy and behind in my payment two months when I receive a letter from Nationstar offering me the chance at a loan modification. I faxed all required documents and when I called to check on the status, the bank representatives voice mail says he doesn't work in that department anymore and to push zero for the next representative. When I pressed zero, I was transferred to a recording from Sprint Mobile. These people have had me fax all this information and now they are giving me the run around. Bank of America did the exact same thing before they transferred my mortgage to Nationstar which I think is owned by Bank of America. This time I am writing my state Senator.

I was awarded permanent disability. Nationstar asked me to contact when I received my Award Letter. I did and was told, "Sorry you've already had support so nothing more we can do". They have actually offered me A Deed In Lieu! They offered me the foreclosure process too!! I am in the process of refinancing as I haven't tried that yet.

My loan was transferred to Nationstar. After a few weeks after the transfer I called to ask how to make a payment and setup automatic payment. A message said to wait until I received the welcome letter. I later called them and asked about the welcome letter and they said that it was sent. I was given the new loan number so I could log in which I did to setup auto pay. I received the letter on 10/21/2014, the payment due date was 10/17/2014. The website tried to charge me 9.95 since it was a late payment so I mailed in the payment. The next day I received a phone call from Nationstar wanting to know where my payment was. I told the person that I was a new customer and they told me that the credit companies would not be notified about the late payment. I am waiting to see if they charge me a late fee. I don't believe it is right to do what they are doing and need to stop this practice.

These folks are thieves and liars, I hope they end up like Ameriquest Mortgage did. They are just as bad. Asking for 15yrs, Fixed - no escrow with 30% down payment. They screw you up with 30YR Fixed and tack on the Escrow convincing you you can take it off once you close as it's too bad to go and change the documentation now when they made a mistake to correct it and it will delayed funding. They delayed funding for two weeks as idiots don't know what they doing anyways. I think it is a crime to lie and scam people into 30yr mortgage with escrow if you have clearly stated what you wanted. Thieves, liars. In a process of getting loan with a different lender after 3 months just to prove them they are worthless, unbelievable. Green Light and Nationstar - same junk. They say you are stuck with the escrow account now (why because people don't know if they return the escrow funds they will get hefty fine from the government). I see the future of these two entities....GOING OUT OF BUSINESS and BARRED IN LAWSUITS I hope.

We tried to refinance our home with Bank of America. They wouldn't help us at all. Told us we couldn't refinance because our house wasn't worth what we owed, so we tried to get a loan modification. While going through all of the process Bank of America sold our loan to Nationstar. They told us to keep our home we would need to sign this modification, which was more of a payment then we had to begin with. The payment went from 2400.00 a month to 2700.00 dollars. Now they are saying we are short escrow and the payment is now 3238.00 every month. We were told all taxes and insurance would be included in the price, not so at all. We totally got screwed by these two companies which I am pretty certain they are working together to screw people out of their homes and money. Just be aware of any loan modification. I don't understand why the government is allowing this to happen. So, as it stands right now they are going to continue to take peoples homes and charge astronomical fees that people can't afford.

Had approved modified mortgage with Bank of America when they sold it to Nationstar. Nationstar refused to honor modification in place. They made me go through another modification and raised my payment AND ADDED $7612.79 to my principal!!! I was told to sign the agreement or I wouldn't get the loan. Now they have come up with an escrow shortage and raised my payment again. I can't make the payments. Now they are threatening me. Is there any help out there?

I was transferred to Nationstar 2 years ago, they told me 6 months ago all of a sudden I was $6000 short in my escrow. That is impossible since I never missed a payment and my taxes have not gone up. I am in a Chapter 13 and sent them a letter with permission from my lawyer to speak to me for an investigation. I finally got a letter stating I would get a response by no later than Oct 5. It is now Oct 21 - nothing. Also my payments too do not match up. Once again they are doing the same thing all of the other banks are doing. I am ready just to call it quits.

Our mortgage was sold to the Nationstar and from the first payment on October 1st we've been having troubles with them. We made the payment online indicating the regular monthly payment for October and an additional payment that was supposed to go toward the principal. They applied the regular payment for October and the additional payment toward the principal for November. I had to call them and tell that we did not make a November payment but made an additional payment toward the principal and asked them to fix the records. It took almost a week. In the meantime, we realized that we'd given them, by mistake, the routing # and the account # of the bank that we did not have the funds for those payments. That bank recalled the funds that initially had been paid and we were charged $29.00 for insufficient funds. It was our mistake to pay for.

Where to start, I took out a home equity loan from Centex a subsidiary of nationstar, or should I say visa versa. Centex formed nationstar about 2 years into my loan. Since then I've had nothing but hell with them. I’ve been promised govt modifications, then at the last minute told I was not meeting the necessary qualifications and was given on a friday at 1 pm till 5 pm to have 3300.00 and some change electronic transferred to their office. This plus the 10000.00 they added to what started out my 35000.00 note in 2004, which is now 44,000.00 pay off amount after paying on it 10 years. They have sent me escrow overage check and in less than 30 days added more loaned money to my escrow account due to an escrow shortage.

This company is horrible. I have tried for over a year to have my principal and interest negotiated by a third party as they were unresponsive to me. I have submitted and submitted only to hear that the paperwork has expired and I would have to re-submit. They will not negotiate as they want to continue receiving my timely monthly payments at a high interest rate. Thank you Aurora! Does anyone know of a Government agency or a Law firm that can help? Judging by the number of similar complaints on this complaint page, we might collectively, have a little more teeth in which to bite back. I have a year's worth of documentation, as does the Legal group that has represented me. I believe the investors who hold these debts just play a numbers game and really have no interest in negotiating. But I believe there must be a law or two that are being broken here.

After getting our original Bank of America Loan sold Sallie Mae in 2007......without our knowledge..Then since 2007 dealing with the crooks at Nationstar Mortgage......They did everything they could to take away our home and so we got our State's Attorney general involved.............which by the way helped in stopping the harassment, lies, phone calls, fake modifications, etc... So if you are one of their victims call your State's attorney general's office and they will help you....It is now 2014 and we finally got rid of them by getting a refinance with another reputable bank.......THANK GOD WE GOT RID OF THOSE DUMMIES!!!! (that is the nicest bad words I can think of now)! WE GAVE THEM THE BOOT!!!!!!!!!!!!!!

My husband and I originally had our primary mortgage with Bank of America. The mortgage is actually in my husband's name and his ex-wife's name, but my husband was awarded the house in the divorce. Due to some financial difficulties relating to his divorce, my husband got behind on paying the property taxes to the point where Bank of America decided to establish an escrow account and start paying the taxes for us, which we were fine with. They set up an escrow payment of about $400 per month, and they were willing to let us pay that out over the remaining life of the note. The escrow balance would have been a wash by the time the final payment was made. They were very helpful and very willing to work with us since we were so close to paying the note off (within 4 years).

Our mortgage was purchased from BofA by Nationstar 2 years ago, we've made our payments on time although our interest rate is high so we wanted to refi - for 1 month straight I've called them nonstop to only be transferred constantly and/or placed on hold for up to 60 minutes at a time before I just hang up. I've also been told, "oh someone will call you back and that has not yet happened". I feel stuck with this company and now after reading how others have been treated similar something needs to be done about this company - they seem shady, yikes!

Nationstar Mortgage LLC doing business as Greenlight Loans solicited me by phone last month to refinance my mortgage with them at a lower interest rate. After completing their online forms and submitting documents, I came to realize they listed the payoff amount of my current mortgage incorrectly after submitting my current October monthly payment. I spoke with the loan processor and the loan officer about the payoff balance on the Settlement Statement of the closing papers being higher than the actual payoff amount. The answers I received were inconclusive and irrelevant to the question.

I have been in the process of applying for a loan modification whereby I had many different loan specialists that I submitted and resubmitted documents to only be told that they did not receive them. I even uploaded the required documents to mynationstar.com and received confirmation emails that they were received only to have the loan specialist tell me that they did not get them. So I emailed them to the specific loan specialists and kept asking for an update only to be told to resubmit the documents again, which I did. Well while I am waiting to get an update from my assigned loan specialists I come home to a notice in my door that my home had been foreclosed on three or four days after I was told to send more documents. I do not understand how a loan specialist assigned by Nationstar can tell me to submit documents for a modification one week and my home get foreclosed on within a couple of days.

This absolutely the worst mortgage company. I made my payment on the 10th of the month yet they are charging me $55 late fee and plus $9.95 to make the payment online. I have always made payment closer to the 15th of the month and never charge a late fee. Now all of sudden they hit with a late fee. This company's mission is take as much money from you as possible AND SOMEONE SHOULD STOP THEM. This is another story of corp America sucking the life from the poor people who trying to archive the American Dream. I live in CT and if my senator, state representative, attorney general does not do something about this they can not get my vote!!

My husband and I are supposed to close on a home today 10/14/14 and our mortgage company Freedom Mortgage last week 10/07/14 sold our mortgage to Nationstar Mortgage in Dallas, Texas. We had requested a payoff from Freedom on 10/05/14 and they said they would have it to our title company the next day and when it wasn't sent we called Freedom and they stated that the mortgage had been sold to Nationstar. The lady at the title company and myself have spent at least 1.5 hours everyday since last Thursday trying to get a payoff statement with no luck. Nationstar keeps saying that our info hasn't loaded in their system yet and it could be 3 more weeks. We sold our home yesterday and we are in real danger of losing this home if we can't figure something out. Every time I call Nationstar I get a different answer and no one seems to know what they are doing.

I refinanced my home to get away from Nationstar Mortgage and their rude and annoying customer service. My loan was sold to them in the first place. I would never have gone there in the first place. My new lender paid off Nationstar on Sept 9th and I asked them how long it should take to get my mortgage escrow money from Nationstar since I did not trust I would receive it. I was told to give them 30 days. I called them on Oct 10th and was told the check was mailed of Sept 27th and to give it one more day. Well I gave it until the 14th.

Nationstar had me purchase flood insurance which I did, I have had insurance for a flood but now nationstar notified me that it is not enough and they want me to get $250,000 dollars coverage for a $67,000 dollar mortgage. This is wrong any way that you look at it. Nationstar has refused to refinance so I could get a lower interest rate, they are hateful and not a good company to get involved with. Now I am in their clutches and I do know how to get free without losing my home. I would gladly be a part of a class action suit.

I have gone the entire year making my payments and September my payment was returned??? I called, they told me they were working it out. Then I got a call from them, first one EVER. They told me I owed of $11,000 on my loan because the escrow went up and I had not been paying it. I never got a letter, I never got a phone call! I asked for my payment coupons to be sent to me in Late December 2013 so I could pay off of them. They didn't include the current amount on the new coupons nor did they send me new ones.

My wife was released from her job and unable to collect. We were looking to lower our monthly payments until she was able to find work. We contacted Nationstar, our newly acquired mortgage company, and filled out the application for a modification. While we were back and forth with the paperwork, Nationstar was busy re-writing the essential conditions of our loan agreement. We were still making our regular monthly payments, but while they were figuring out the conditions of the modification, our statements began to reflect an increase 'amount due' figure. When asked about it, they told us not to worry that once our modification has been finalized everything will fall in place. Yeah, our money in their pockets.

My wife and I relocated from VA (Stafford, just south of Quantico) 3 years ago when her job moved to Houston. The VA housing market was terrible so we rented our house for 2 years and had nothing but trouble (storm damage, renters left with no notice) so we decided to sell. The house was already underwater (we bought in 2006 and by 2008 it was underwater through no fault of our own) and with the soft market we knew it would need to be a short sale. The bank won't talk to you about a short sale until you have an offer and you've missed a payment -- stupid. To top it off I unexpectedly lost my job which further strained our finances.

I refied my home in 2005 with Centex Mortgage Company for the purpose of restoring an older home built in 1901. The loan went through no problem and I was funded. In less than a year, I get a letter from Nationstar stating that I was no longer to pay Centex, but to pay them. At this time I was working and making a little over 53k a year, with Days Inns as a consultant and property manager. My mortgage was for 15 years, to mature in 2019. The first year with Nationstar, they jumped and paid my property taxes in July - that is when our county sends out the bills. We had until Jan 20th of the following year to pay these county taxes, yet Nationstar contacted the county tax office, obtained the amount owed and paid the taxes right then. This opened and escrow account with Nationstar which of course I would have to pay.

I complained on this site, feeling helpless, and thinking that I would have no luck in getting my mortgage back to (or closer to) the modification payment. However, Nationstar responded, and spread the escrow payments out, so that the payment was lowered by over $100. I am very grateful, and I have to change my rating now!

My husband and I began the process of applying for a modified home loan in order to reduce our interest rate in October 2013. This has been the most frustrating process we have ever encountered. We have been diligent about following up on a regular basis and have been consistently told that they have everything they need in the way of documents, etc., only to be told at a later date that they did not receive a particular document or that a particular document needs to be updated and resubmitted. This has been going on for a year! We have asked to speak to a supervisor numerous times only to be put off. We tried to give them the benefit of the doubt by blaming the issue on "red tape." However, it is becoming increasingly clear that this is a ploy to avoid having to give us a lower interest rate. We are at a loss as to what to do.

Nationstar Mortgage has unprofessional customer service agents. I've several times to get my loan modified since I have 80/20 loan, and sent my paperwork over them and they would lose it every time. You leave voice messages and no one ever call. When they did the modifications the payments were much higher than I could afford and this is suppose to be a affordable modification loan. Then they had my information incorrect and I'm on hold waiting for a live voice to get back on the phone to explain the same story over and over again. Then one of the customer service agents tells me, "Why don't you get a payday loan to get caught up?" After they have screwed up the payments, and never attempting to work with me. After countless months on the phone speaking to any customer service agent, they never tried to work any other solutions. The next notice I received is the foreclosure auction scheduled for Feb 4, 2014. That's the help and service I received from them.

As of 16 September 2014 Nationstar Mortgage assume control of mortgage account in Coryell County Gateville Texas Tax Base.

I have owned my home for 15 years. My mortgage has been sold several times. Aurora, countrywide, and the bank of America, who sold my mortgage to nationstar 12/13/2013. I was never informed of the sale and also had some money trouble at that time. I am self-employed, got stiffed on 2 jobs leaving me strapped for money. So I canceled my auto payment for January and February. Mid-February I received 4 certified letters from a company called nationstar. They said I was behind on my mortgage. I said "who are you?" They said "we purchased your mortgage from BOA." So we talked, I told them my money situation and I sent them a payment and kept sending them payments. They called 3 or 4 times a day to remind me I was behind. I told them I needed @ 4 months to get caught up. They said 'ok." The next month they say they sent me a demand letter for the total back due amount.

So such has happened with this mortgage loan. It’s very frustrating, and heart breaking. NS add an escrow to my mortgage without my acknowledgement and authorization. On March 31, found out when I went to my local tax collect to pay my taxes that NS had made payment on March 12, 2014. Made contact by phone same day, NS refused to allow me to make that tax payment. NS advised escrow would be review. Today is Oct 1, 2014 still under review. My mortgage payment has gone from 851. Now it's 1290 a month. Also had NS make Insurance payment which had my home owner insurance company return their funds. I have never had an escrow account until NS took it upon them self to add. Taxes never late. I can't afford my home anymore and only owe till 2018. It's sad my American dream has become my nightmare. I don't know if this fall under the predatory lending act or not. Please help before NS makes me homeless.

For a long time they would call & call about payment before it's due let alone any grace period. Just a pain. Very aggravating. After not getting paid by ahca 4 months because of code changes we were forced to refinance.

Keeping being transferred from one person to the next having to start explaining myself over & over again. Placed on hold for over 30 mins. to be transferred again or the phone just simply goes dead. Paying an additional $564.00 a month but they can't or won't tell me how much faster will this pay off my 15 yr. mortgage. Very disappointed & frustrated.

We have property in Tennessee. It is financed with Nationstar Mortgage. Our son got behind on payments. He received a letter that he had to have the money in by Sept 17,2014. But they told us over the phone that if we got in by Sept 30, 2014 that it would stop foreclosure. I asked for the amount. We have the money that was told to us. I wanted something in writing stating that it would be dropped on Sept 30. Told they couldn't give us one. The amount was different every time I called. I don't want to give them that amount of money, when I don't have anything in writing to back it up!

My loan transfer from Bank of America to Nationstar. They sent appraiser who was talking my affair to strangers and tell them that I am in foreclosure. There is no one in the bank to talk even if you want to work a deal of a short sale.

I applied for a modification in 2013. I am still waiting for an answer. Nothing in writing. Nationstar assigned this property to themselves and is claiming it. They will not reveal holder in due course because they can't be. Now they want to foreclose without giving me a formal denial. I have never felt more that our country is letting these shell servicers steal our properties without the right to do so. False Claims why are our attorneys general allowing this to happen after they sued them and received a consent order? This is wrong.

I will be absolutely honest - I am not good with money. Apparently my husband is not either. At least not our money. On March 1st, 2013 we had a house fire which made our home a total loss. We had Nationstar at the time and they were responsible to pay insurance and taxes. The night of the fire we discovered that we were not totally covered for the loss of our house. On November 29, 2012 our insurance was cancelled due to nonpayment. Going through my paperwork I discovered that in November we received a letter passing us to switch over to Harwood Service Company. I also have a letter from our insurance company stating that they had not received payment from our mortgage company. We were almost in foreclosure in that month but we inherited just enough to catch up. Without our knowledge they (Nationstar) purchased structure insurance on our house. Also there is a letter from our insurance company stating that our premium was due on 11/29/2012. We ended up with a total of $36,000 to completely rebuild our home. This is after Nationstar was payed off. If any of this rings a bell with anyone please answer. I believe something was done fraudulently but I don't know what

Bank of America transferred my loan to Nationstar which has been a totally nightmare. August 2013 payments were set up automatically monthly. Nationstar reported to all three credit bureaus that mortgage payments were not received for Oct, Nov, Dec 2013 and Feb 2014 and fees were applied. This has caused me to have bad credit!!!! I am furious, contacted Nationstar so many times and the conversation would always be different over the phone, that they would take care of it. Here we are in Sep 2014 and still dealing with this mess. I am thankful for Sagamore Mortgage for giving me the chance to refinance and having no more ties with this company, but I am still dealing with the several delinquencies on my credit report.

My mortgage was with Bank of America and I got behind on the payments so we did a partial reinstatement. I sent them 5200$ and had a balance of 1300$ that was supposed to be broke down with the current payments. BOA sent a letter stating that they accidentally canceled my reinstatement so I contacted them to resolve the matter. I was told that since it got canceled the best option now would be to file for another home modification.. BOA kept putting things off and saying that they mailed me a packet that never arrived. I was then transferred to Nationstar. Nationstar took over a year to process the paperwork racking up all kinds of fees! When the finally did the modification my rep informed me that there was 38,000 extra on my note in error so we filed an appeal to remove it.

I was sent a letter by my current mortgage company Springleaf Financial, informing me my account with them was being transferred to Nationstar Mortgage. I called Springleaf to get a telephone number for Nationstar and they gave me 888-817-2432. I dialed the number and some man answered "hello". No company name, No thank you for calling Nationstar, nothing. I asked him who he was and he gave me a name. I asked him if this was Nationstar and he said yes. I began telling him my mortgage loan had been bought by Nationstar and he said he would transfer me to the number I needed.

I have been trying to connect with a rep to have a possible modification. I have authorized a realtor to negotiate for me. He has faxed in paperwork to be authorized several times with no one receiving after many attempts. I can't even get the correct fax number to start the process. How the heck will I go through any modification or short sale if I can't even get the fax number. I feel as walking away from the house will be my only option, based on the responses of all these complaints.

I have been trying to close on my house for months so when I finally got the final closing date in September I contacted NationStar to let them know what was going on. I wanted to hold on my Mortgage payment so I could include the money in the closing cost since we were closing for less than we owed. I was told I had to make the payment which I did. I asked them to not make any further activity on my account because I knew next year's taxes were about to be due as well. I was told that it would be put on hold.

Nationstar double billed me. I cancelled automatic debits and arranged a one time debit for March. Their error cost me $25 in NSF fees. I called Nationstar the first week of March to cancel my automatic withdrawals and to arrange a one time debit on March 14th. The representative arranged the one time debit but later said she could not cancel the one time debit. She said I would need to set up an online account and do it myself. This required me to agree to a release of liability/hold harmless agreement for any mistakes they make pertaining online security, etc. I declined.

My mortgage payments have been drafted automatically from my bank account since Nationstar acquired my loan. This month I started receiving phone calls stating my payment is delinquent. When I finally got to speak to a representative (who doesn't speak English well at all) he promised that he would take care of drafting the payment from my account this month, and would also take care of reversing any fees that may have occurred due to this mishap. He also said that he would research what has happened and leave a message on my answering machine. None of this has happened. I see the payment still has not been paid from my account as of 9/22, nor have I received a message telling me what is going on. I do not know why automatic payments would have stopped and did not feel comfortable giving any of my loan information over the telephone. Not sure what I am suppose to do at this point? Refinance?

How glad I am to read that others have problems with Nationstar. My mortgage has and still is paid through my bank every month without fail, however, each month I get the harassing phone call that the mortgage is overdue, and each month I go through the same scenario with a rep but to no avail. Now, when I see it is a call from Nationstar, I do not answer my phone. I would like to take this up with their Corporate Office but have not found a phone number. The only resource that I can foresee is to get another mortgage company. Please someone investigate Nationstar Mortgage, all we people doing business with them cannot be wrong.

Bank of America (BOA) had my house loan for about 4 years. I had been a regular BOA customer for about 30 years! Then BOA sold my loan to Nation Star. It was a NIGHTMARE! With BOA, I had never been late on a payment... ever! But when Nation Star acquired my loan... they would call me at work or home on my cell phone SEVERAL times to inform me that I was late on a payment - which was NOT true (this was VERY embarrassing in front of your boss and other employees)... Once again... I never made a late payment. This was "harassment!"

I originally made an agreement to pay 1881.00 to catch up on a past due mortgage. On the 25 of that month, they debited my account as agreed. On the 26th, they took the money again, sending my account into NSF with fees. On the 27th, they returned the money they took on the 26th minus the fees they are responsible for. On the 1st, direct deposit hit my account, on the 2nd, they again debited my account for 1881.00 the third time. They admit taking the money but required me to jump through hoops, which I did, and they finally sent a check for 1860.00, saying that processing fees, I was responsible for after their mistake. They are attempting to misuse the elderly, and rip off their estates. You can never contact anyone other than when you call to make a payment. And once they realize they owe you money, they become unavailable instantaneously.

Ever since my home mortgage was handed over to Bank America from countrywide, things became hard to handle. Online payments were lost, not posted etc. Then when BA was forced to sell all their mortgages to Nationstar, things got worse and way out of control. I have been overcharged, misrepresented, accused of not paying my mortgage (which I have copies of all payments made since conception) and charging me obscene late payments for no good reason. Trying to charge me for my property taxes when I have them on a quarterly payment schedule to the county, and even lately, returning my Aug payment with the remark that it was being returned because it was not for the amount they say I owe. Countless attempts to call and talk to a loan advisor has gone unanswered and left on hold for hours. I have contacted my attorney to get this settled which will obviously cost me thousands to correct their problems in accounting and business ethics. I would never recommend this company to anyone out there attempting to get a home mortgage.

We won an auction bid on a foreclosed home back in January 2014. We immediately got all of our work in order, i.e. appraisal, turning on all utilities in our name, inspection, etc. and were ready to secure our loan to purchase the home, set to close mid-March. However, they did not have the deed in their name. We called and called to get them to work on it. We got nowhere except they said they were working on it. Month after month passed... Eventually, we get an email from the auction house saying that the seller is no longer going through with the transaction... WHAT? Seriously? We have waited patiently, paying to up keep the house in the meantime and with no explanation the deal is dead?

December 2013 Nationstar offered a HAMP at 4.75% requiring us to make trial payments of $3323, which were made in accordance with agreement. Nationstar provided loan documents that were signed and notarized and returned in March 2014, for HAMP to become effective May 2014. July 2014 they sent letter claiming signature docs were not received and therefore HAMP offer withdrawn, and offering new HAMP at 4% for at least first 5 years of loan, no agreement provided and requesting 5 day turnaround of notarized documents which were never received. Bankruptcy attorney has authorized direct communication of Nationstar with me regarding HAMP, yet they continue sending all documents to the attorney thereby making it impossible to meet their deadlines. They have now withdrawn all offers of a HAMP and are trying to force foreclosure or short sale of property.

After Nationstar bought our mortgage our 1st check in July was forwarded to them for payment. They claimed never to have received the check. I obtained the tracking number proving otherwise. They claimed to have launched an investigation and responded they NEVER located the check, only to cash it a month later 1 day before my automatic withdraw which caused multiple overdrafts of which they said would be reimburse. 14 days later still no response, I keep being placed on hold the first time for over 50 mins only to be disconnected, and then being placed on hold the next time and turned over to an answering machine! HELLLLLPPPPPPPP!!!!!

Sent a written request to Nationstar to cancel PMI upon reaching LTV ratio of 80%. Met all criteria for cancellation but Nationstar refuses to act on request by not responding to phone calls and repeated written requests. Was even told via telephone inquiry of status of request that it was in process. Six months have lapsed and Nationstar has yet to cancel PMI and has not communicated in any manner other than via borrower initiated telephone inquiry. I was initially told process would take 4 weeks and this issue has persisted now for more than 22 weeks and 5 months of PMI premium payments.

How can an organization make individuals pay a 9.95 fee for online payments that are not late? Payments are late on or after the 17th. I paid on the 14th. The company needs to be investigated immediately. I'm so sorry that Bank of America sold my loan to these crooks.

BoA sold my mortgage to NS also, but they had to get the bankruptcy court to approve it. It was approved Aug 2013. NS claims the loan was sold to them in 2010 and therefore I owe them an additional $20k!! Not only that...but instead of updating my account with the $8,200.00 payment from the bankruptcy court - they decided to foreclose!! I was assured that all the appropriate adjustments would be made and that I would NOT be foreclosed upon. I don't have anything nice to say about this crooked operation that's trying to cheat me out of my home of 15 years!!

Had a house. My last payment was Sept. 2007. I left that month. After a bungled foreclosure, the house was finally foreclosed by BOA in February 2010. BOA then sold this "dead" non-recourse loan to NS in December 2013. Starting in January 2014, NS billed me for the insurance on that house. I complained to the CFPB. Contacted my attorney, who wrote a Cease and Desist letter to NS. Then in March, NS agreed in writing on their letterhead to the Cease and Desist. A copy of that NS letter went to CFPB .

You know I am 73, I have had the mortgage for I guess 10 years? This house I lived in 45 years, my children lived and grew up. I had some hard times, I am RN. We have financial problems just like any other family, illness, a mother taking care of her children. Well I applied for modification and in the past there was not a problem. Well here comes, I applied and every call I made they told me they did not have my application. I know for a fact they did. I sent 3 or 4 applications. I had the copies, I was informed this was I think oct 2013 and I was going to be foreclosed. I prayed and tried several times to get modification.

I have tried 3 times to get a loan mod with Nationstar. Each time it is denied for different reasons. I spoke with my new dedicated loan specialist who gave me a long list of reasons why it was denied. He said that they want to be sure I can do 31%. I said I have pension and income to support a constant income stream. So there should not be an issue, but his reasons were vague. I am considering doing cash for keys but I am afraid that they will coming up with a laundry list of fixes that will leave us with money. I almost think it's better to not pay at all! I don't know what to do????

A couple of years ago, Bank of America sold my home loan to Nationstar Mortgage (NSM) and I have NEVER been late with any of the Mortgage companies--(as usual, there is a 15-day grace period). March, 2014, I was presented with an offer from NSM to refinance my mortgage with a lowe, which I accepted and continued the same practice in paying my mortgage prior to the 15th. For the last couple of months I have been receiving harassing phone calls that my mortgage is late because I did not pay it on the 1st. I have never consistently paid it on the first prior to my loan transfer nor afterwards and have never received such calls from them nor. This is very annoying to receive these offensive calls from the reps (on my job) threatening to continue this practice by stating that my mortgage it is "technically" late. Technically, a late fee as never been assessed on my account. This has unfortunately been the practice of NSM for the last 2 months and this is beyond ridiculous!

Ok, I've had worse experience with Nationstar! They have been withdrawing payments twice in a month for two months. Not only I was put on hold for 50 minutes with rude rep. They want to do a conference call with my bank so they can refund my money? Or I don't get my money? I mean they are the one who made a mistake by double charging me and I have to deal with this? I've spoke with two manager and bottom line, nobody cares or they weren't willing to resolve this issue. I have kids and bills to pay and I have to wait 15 days before I get my money? This company also have lot of employees English as second language with very very heavy accent didn't help at all. My first review and I will give zero star.

Vet Loans (Vets loans due 15th) not being honored. Nationstar charges $9.95 service fee after the 9th. Nationstar calls about your payment being late. It's not late before the 15th. I very much dislike this company. NO!! I hate this company.

Had mortgage with Nationstar and had major medical problems arise and sold home to pay off many bills and Nationstar mortgage in full and they have listed on my credit report that I have been delinquent 120 days in 2004. Problem is I did not have a mortgage in 2004 with them. I bought my home for cash in 2004 only, a few years later took a loan out with another loan co for upgrades to home. They I guess sold that loan to Nationstar. Problem is Nationstar has listed 120 day late payment with all credit reporting companies and that is not the truth as they were paid each and every month and as soon as home was sold, was paid in full at time of sale. I'm going to file a complaint with Federal Trade Commission as this co needs to have correct information if they want to smear customer names with credit reporting cos.

I have been bought by Nationstar from Bank of America (A HORRIBLE BANK). At first I was glad, now after several attempts to re-fi my home, I have been denied. They now have forced escrow on my account even though I pay insurance and taxes on my own. They have reported me late to the credit bureau and I cannot get anyone from their company to stop this madness. I need to sue them over ruining my credit. Anyone have any ideas please email me ** ... Thanks and God Bless!

I applied for the home modification program three separate occasions. Each time my application was denied, I sent all required documents via mail, email, and uploaded via the company website. They claimed they were not received. I have copies of my sent emails in my outbox. In addition, I called my dedicated loan specialist/foreclosure avoidance specialist several times. My calls and emails were never answered.

We have the same complaints as all of the above. We applied for a modification from Nationstar after our loan was sold for the 6th time (is that legal?)! I have had at least 8 "dedicated loan specialist" most of whom I've never talked to. I have sent hundreds of requested papers over and over again, sometimes five times. I've called twice a week to check on things, of course getting a different person each time who knows nothing about our case. I've sent letters to the CEO, receiving very weak responses from customer relations.

A few years ago I was 2 months behind on my mortgage. I contacted Nationstar and told them I would not need the modifications that they had offered me. I told them I would be bringing my account current. Someone emailed me back and telephoned me and told me they were guaranteed in that they could cut my payment in half....but I could not make any payment so I would look like I was in need of a modification. To make a long story short, they were constantly losing my paperwork, bouncing me to 30 different people, never approved any modification and I ended up filing bankruptcy and getting an attorney. They have made my payment so ridiculously high through the trustee that handling my bankruptcy that it looks like foreclosure will be inevitable.

15 months to get refinance and then behind one month and they won't accept payments. They want to foreclosure people. I want this company to go under.

Their website frequently doesn't work. They call constantly to get us to refinance. When I call for service, I get such strong accents that I have trouble understanding (and I work with a variety of accents professionally as a transcriptionist). Wish there was a way to get another mortgage lender without having to pay to refinance, avoid Nationstar at all costs! I certainly will.

I don't know what to do.. I have attempted MANY MANY times to communicate with Nationstar. Short summary of events, my husband had to close his small business due to economy , I am an RN that due to chronic and new health issues was unemployed for about 6 months, we got behind on mortgage. We had a bankruptcy in 2010 but have slowly tried digging our way back to surface.

After ten yrs of payment now I must pay on the first of every month late fees. Under my contract late fees are fifteen. And force to make decision. Like on my insurance depreciation check will put on escrow if they don’t like. What course I take if threat?

Please help us with this Company Nationstar Mortgage. We very stressed and upset with this company. No matter what we do as customer we always wrong and this has got to be worst mortgage company EVER! and has been NIGHTMARE for us. Our Mortgage was original from COUNTRYWIDE sold to BANK OF AMERICA then sold again to NATIONSTAR. It started last Oct 2013 when my husband threw his back out. He couldn't even walk at all so he didn't go to work for about 1 month. We lost paycheck and money due. We need to paid with our own pocket all his medical care since insurance didn't cover it. Then we miss payment for 2 months (Nov and Dec) but then we trying to keep up with what we owe them by sending check every week $1000 for 3 week in row but they never cut from our bank and returning the check to us.

Our loan was sold to Nationstar. We have had zero issues in the last several years. We called to refi a different home loan on a vacation home. We assumed being a current customer would help. The initial phone call was phone tag hell. The rep couldn't understand our current address and loan has nothing to do with the new loan refi. He transferred us to a GA home loan guy who again asked all the questions but had to transfer us to a KY home loan guy. This guy had computer errors and wasn't able to get the loan started. He said he would call back in a few hours, this didn't happen. I waited until the next business day and still no phone call. So I called back and got a voice mail. Now that I've found this website and the terrible reviews I think I will take my business elsewhere.

I was one of the unfortunate souls that was bought out by Nationstar. I was with BofA, who assured me that they would be able to help me with a loan mod. I had all the information in. They said "great", they would be back with me within a week. I called a week later and they said my account was sold to Nationstar. BofA said if they would have gotten to my account one week sooner, they would have been able to help me. WHAT???? They of course knew my account was sold!

They increased my mortgage payment by about 200 dollars beginning in Feb/Mar 2014 stating that my escrow was short as well, (that my PMI, taxes had increased). Somehow 40 dollars a month does not equate with me paying an extra 200 dollars a month. I will be contacting FHA about my original loan to get some help. Thanks to all for earlier posts. I will also be contacting the BBB.

Nationstar Mortgage took this mortgage from Aurora in 2012. From the start I have had nothing but problems. First they couldn't transfer my every other week payments arrangement, then they charged me over $75.00 trying to set up the payments the same way I had with Aurora. Then they couldn't get competent staff, so I just started paying monthly. It is now September 2014 and I have fees on my account that has been paid by the 15th with few exceptions. What are these unexplained fees? Does not make any sense to me. So here I go trying to figure it out. These fees are not due.

My mortgage was sold to Nationstar as of December 1, 2013. When Nationstar did my escrow analysis in July, I was told that beginning August 1, 2014, that my payment would increase by $169 a month due to a shortage in escrow. This shortage was supposedly because my PMI (I have a FHA loan) had more than doubled. This made no sense to me since I haven't refinanced and I'm paying on the same loan. I called Nationstar (that in itself is a fate worse that getting teeth pulled) and when I finally got a live person in the right department (it took 4 transfers and 50 minutes on hold to accomplish this), I was told that they would "reach out" to FHA and that I, the customer, could not talk to FHA. They said I would have to call back in a week or so to see what they found out.

I am a real estate broker in Vermont, and I have client who is trying to sell two properties he owns as short sales. The first property is a two family home in a rural Vermont village. I had a full price offer from a Buyer, accepted by the Sellers back in April, and was informed by the original bank (Bank of America) that Nationstar Mortgage was going to handle to short sale. I have uploaded literally hundreds of documents, had to hold open houses for online auctions, had to disturb the tenants multiple times for BPO inspections, showings for the auction, entered and re-entered the sellers financial information, 2 months worth of paystubs, etc. and we still do not have an approval for the short sale.

We were set to close on the sale of our home on 7/11/14. Nationstar was the mortgage holder. The Cook County property tax bill was due on 8/2/14 and the money to pay the bill was in escrow with Nationstar. On the payoff letter, Nationstar, noted that we had to pay the property tax bill at closing since they were not paying any property taxes until the last week of July, the 28th and 29th specifically. I spoke with the payoff and escrow departments at Nationstar and with a few levels of supervisors. Each said that they would NOT pay it early and that we would have to pay them at the closing. Further, Nationstar said that when they went to pay property taxes at the end of July they would see that our mortgage was paid in full and the money in escrow would then be refunded to us within 30 days.

My first statement from Nationstar informed me I was behind. Then they wanted me to work out a payment plan to catch up splitting up my payments into 3 months to settle for one month being behind... I just received a statement yesterday that I have an interesting bearing account and I am owe $1,775.16. I just made my payment on August 1st.

I am a little upset you were not able to take my phone call today after having to repeatedly call your help desk. Since I, the paying customer who pays for your service, have been lied to repeatedly by your staff. August 15th I spoke with a representative for 30 minutes about a double payment that has been made due to your system informing me that my payment was about to be overdue (08/13/2014). So, like a concerned customer, I paid my mortgage so I wouldn't be delinquent. Lo and behold I had a scheduled payment to come out on August 14th, 2014. A total of $1735.54 plus transaction fees came out of my account on the 14th of August. August 18th, 2014, after speaking with your staff, I did not want to wait 7 days for you to misplace or lose my refund check in the mail so I wanted to process a wire transfer. This usually takes all of 5 minutes if you have the correct information (which I sent you on the 18th).

I submitted my HAMP application with all the required documents as per their checklist. It is now 4 months later and I still have no decision because they want me to submit a different document every other day.

I was given at least 10 different Dedicated loan specialists after which I was requested multiple times for the same documents repeatedly. That is illegal. They tried to keep this charade going until the supposed time had elapsed. I have a log of every conversation with whom and about what was discussed. No of what was discussed occurred. I was denied a HAMP Loan on Aug 14 when the requested docs were not due for an additional few weeks. It is all recorded. They are taking the government loan supposedly to help the people and rewarding their employees with bonuses instead.

My husband is a vet who was in Eisenhower for 18 months following his last tour in Afghanistan. We got behind on our mortgage payments while we were with BofA but they were working with us. BofA sold our mortgage to Nationstar, who refuses to work with us. We are only one payment past due now and have been paying extra on every mortgage payment to catch up. Nationstar refuses to post that money to our past due payment and threatens foreclosure in every letter we receive from them. My husband suffers from chronic PTSD so we had to send DO NOT CALL letters because every rep at Nationstar doesn't care if they upset a customer.

Agree with others here regarding the competency of those at Nationstar. We too applied for a modification and sent requested information at least 3 times. Each time I called or emailed, I spoke to another person and never to my "dedicated loan specialist". After approximately 10 months, the modification was denied because they claimed not to have all the requested info. In addition, one employee admitted our request could "expire" and would have to be resubmitted. He could not explain to me why that would be so when we had in fact sent them everything they requested. P.S. Today, I received a letter in the mail from them that we could be foreclosed on within 14 days. I feel we were treated unfairly, incompetently, and unreasonably. I feel their practices should be questioned and examined. I would be interested in taking legal action against them.

I reiterate what I have read from other angry "customers"? HAA!! BOA gets a bail out. Then they sell their loans to Nationstar Mortgage making "same" a huge[r] co. Then we are told BOA is to be fined 17 Billion. That is a large amount of money to be tossed around. But no mention of the people who with their tax dollars have funded this whole shell game of fraud and deception! Middle and lower class getting the shaft again. I am a legally disabled at home Dad, 3 kids at home, one daughter battling ovarian cancer with a hysterectomy completed at 23! Now I must deal with these hooligans at nationstar - i.e. losing or not acknowledging HAMP faxes 9 and counting. Calling me 3 to 4 x a day!

We began our modification in July 2013 and have a lot of equity in our home. Our rate was too high and we simply wanted to lower the rate. We sent by faxed and by mail the same documents 9 times. Always lost in some department and there were no less than 30 people touching our file. We didn't receive notification of our approval until December 2014 when they doubled our auto debit without notifying us. We received the modification documents in February and they reported erroneous and false information to agencies. I have written letters to the CEO, the Board and the company with no response except a standard letter saying they care about my business and we are working on our request. The worst service company we have worked with - no consistence, individuals disseminate incorrect information and the file is passed among too many people who don't talk to one another.

I have a PERMANENT APPROVED loan modification from B of A. My loan was sold to Nationstar about a year ago. Nationstar has said for the last 11 months that they must honor my PERMANENT APPROVED modification but just need to have the modification paperwork in Nationstar's name. They have taken my modified payments according to my APPROVED NOT TRIAL paperwork then all of a sudden said they were not able to take my payment as of this June 2014 but said "Don't worry this is just a process." Now after being the third month of them not taking my payment (no fault of my own, they refuse to take it) are now asking me what my intentions are on the property!!!!! They hung up on me twice last week and refuse to allow me to speak with anyone other than the reps that answer the phone initially.

The fact that this company calls itself a "mortgage" corporation is laughable. It should call itself Nationstar "We'll tell you whatever we have to to make you think we want to help you while we foreclose on you" Mortgage Corp. It makes me sick to read about the experiences people have had (or are still having). Most of us have a decent human core inside us - we complain that Nationstar loses our loan modification paperwork, Nationstar mistakenly posts a payment to the wrong account, Nationstar forgets to pay our home insurance from escrow, etc. It never occurs to us that Nationstar doesn't MISTAKENLY do anything. Every single thing this "corporation" does is well orchestrated, deliberate, and has a single purpose in mind - to get you out of your home.

My husband bought a house. We had the mortgage through First Bank. It was sold (or bought?) by Nationstar before we even made the first payment. We received a letter with what we owed each month and what the account number was. After making 2 payments we find out that we were given the WRONG amount and the WRONG account number. I have faxed all of the proof that we made payments, talked and told this story to at least 5 representatives for the company (learned to ask for a US rep), but it is still not fixed! I'm so frustrated. Very worried that it will affect my husband's credit rating, even though they say it won't. We can't refinance for another year, so it terrifies me that we have to stay with them for a year!!

Nationstar = predatory, incompetent, low rent in every way. If you thought Bank of America was bad, you have now descended another circle in mortgage abyss. Here's what you can count on. Even if you are current on your mortgage, $12.00 an hour call center employees will call you several times a day to "help" you make your next payment. If you're less than 30 days behind on payment, you're considered not delinquent but in "default". Forget loan modifications, mediation or "working" with the home owner if you don't have top tier credit. Of course you wouldn't be with Nationstar if you did. That's why the first thing you hear when you call is an automated voice telling you Nationstar is a debt collector. Choose a different company. You can't do any worse than Nationstar. Those few happy customers on other threads either have great credit, were encouraged/paid by Nationstar to help with the deluge of complaints or better yet will be bitter in several months. Forewarned is forearmed. Caveat emptor.

I was diagnosed with cancer, decided to call my mortgage to see if we could work out a payment plan until my surgery was over in Sept being I have missed numerous days at work and having a hard time with my payments until I return to work. I was told they could do nothing for me and they would report me delinquent. I tried to do the right thing, was shot down. Heartless company.

Where do I start? I have been trying to qualify for a mortgage modification program for more than 2 years. Every time I attempt to do that, they either request more nonsensical information, the application expires or they assign a new person to my file. It is impossible to get a real person on the phone, or someone with a speck of decency or competence in this company. To top it off, I recently made a payment on their website; however, they deducted 2 payments from my checking account. When I called to complain that they had made a double deduction from my account, their answer was that it was not their mistake; therefore, they would not be able to send me a refund for the extra payment? Really? I am exhausted by the constant incompetence this company has shown, the total lack of respect for its customers and the total lack of empathy.

Yet another month of incompetence from Nationstar Mortgage. Two months in a row, I have submitted my payment on or around the first of the month and yet again, they have delayed processing my payment until well after the due date. Last month, they waited a FULL MONTH to process my payment and dinged my credit report with false delinquency this month. I have written this company several times to fix their errors and they dawdle and waste time. So sick and tired of dealing with this mortgage company. One that I never initiated business with, but instead my account was SOLD to this incompetent company.

I recently received a letter threatening foreclosure over a deficit of $126.00 on my mortgage account. I attempted to clear this up but telephone numbers that they supply lead to an endless loop that does not allow for live customer service. Their website offers a "for a fee" customer service. This is outrageous! I refuse to pay to speak with something on a mortgage that I pay $3,126.00 monthly. Please share this with other victims of Nationstar's shoddy practices.

On Aug 13, 2014 I, Mary ** was informed by Sheliyn **, ID # **, that my mortgage payoff had not been received. She was informed that payoff was sent on August 6, 2014 by my new mortgage company. She also check their queue and the payoff had not been received. Ms. ** said she will investigate the possible whereabouts of the payoff from my new mortgage company and I could contact her at extension ** for the results. On August 14, 2014, I made several attempts to Nationstar Mortgage and talked with Jack ID # **, Kate ID # **and Liz ID # **. These employees refused to connect me with Ms. ** at extension **. After speaking with Liz, she became belligerent, unprofessional in voice tone as well as indicating the consumer, which is myself, is causing undue stress and given the appearance that my concerns were not important. Therefore I am filing this complaint because of the way I was treated by the above referenced employees.

Have been trying to qualify for a Home Modification for over two years! Documents lost or expired, resulting in resubmitting. Change of Points of Contact at least every 6 weeks. Non-responsive and a company that is so big that it does not care about those whom are experiencing hardships, including health issues and loss of employment. No help, whatsoever. Only requests to resubmit documents that have been sent multiple times, but have expired due to the Contact Person that is assigned to your application for a home modification. Relentless, and never ending ignorance of applications and responses to your hardship. See email response to representative of Nationstar for help in support.