Mr. Cooper Reviews

Give a 5 star, everyone has been very helpful and kind every time I called and needed assistance. Great team this company has.

I already had a loan with Nationstar and inquired about refinancing because I was looking to save money and lower my interest rate/payment. The staff from Nationstar were thorough, gave good information and made the process nice and easy. I was able to get lower interest rate and payments.

My experience with Nationstar has been good.

I was very pleased at the attention to detail and the prompt responses to my questions for my refinance of my home!! Very personable & attentive service!! I would highly recommend Nationstar for my family & friends!!

Good customer experience overall. Electronic statements and downloads to Excel, Quicken or other common formats are a negative but, customer service is good.

There was an offer on the webpage that led me to asking Nationstar about refinancing my mortgage. I got introduced to them through my prior mortgage company and it was just convenient to go with them for the refi. They were okay to deal with. Good guidance, good overall experience.

The coordinator Ms Ann **'s service was professional and excellent. She tried every possible means to help me finalized my application.

I wanted to get out of the ARM so I refinanced and Nationstar was the mortgage company that was chosen for me then. They were fast, professional, and personable. Nationstar explained my options in way that was easy to understand, not a lot of financial jargon used. I liked working with Crystal and Lewis. They were nice and super professional.

My experience with Greenlight is fairly good. The loan person was pretty responsive. We had to redo a couple of things but that always happens. I didn't have any major issues. They were fairly upfront. It took a little bit longer than it should have, but the loan officer tried to keep it up to speed.

Overall my experience was great. All the people at Nationstar really worked hard to complete my refinance on schedule and with no surprises. Only negative of the whole process is there seems to be some disconnects between their departments that caused me to go back to find more paperwork to scan and send and that did end up delaying my closing date.

We were with Nationstar from the beginning. We inquired about refinancing with them for lower rate. They made it easy. They have all our information and they gave us a great rate most people couldn't give us and we had to go through all the background again. So it was easier. My wife did most of the process and I think she had a good experience. They seem to keep in contact with her and kept her in the loop on what was going on, so the communication was great. The discussion of refinancing options was also great.

The process took longer than it should have and I felt like I had to keep calling to have any progress made.

I did not have a good experience. They never cared to help me. I tried to refinance since 2009. They would call and offer, tell me I qualified and then take weeks to turn me down after all. I also applied for assistance due to hardship. They didn't do it, I had go catch up on my own - would not even reduce the late charges even though I was out of work due to illness! I caught up and finally this year I got refinanced. Of course they took an extra month to do it in. So I would not recommend them.

One payment was partially sidetracked to include interest and insurance which was not my intent. It posted but was incorrect. This I had to call back to get taken care of but it has yet to be posted after 48 hours. Another Principal payment has also not posted after 48 hours. So will check in tomorrow Friday to see if it now has posted. But numerous calls is not a happy customer make.

I had a loan with Nationstar. And then I got a call from Greenlight. I was beginning to look for a different house so they called at an opportune time. I wanted to use the HOP program since I had the HOP on my old loan with Nationstar and it was really good. Then I got the new mortgage for the new house with Greenlight, and they're excellent: lower payment, lower interest rate.

I've been with Nationstar since April 2014. Since that time, I've only needed to talk to Nationstar a few times. They were efficient at helping me when I needed to change my payments to the Accelerated Equity Program. However, this week I attempted to log into my account online and had forgotten my password. After 3 attempts, they locked me out of my account. I couldn't get in until I called. I wasn't happy about having to do so. I would have preferred it unlock after an hour or so. When I called, I gave my info and then was promptly transferred to someone else. I had to give my info again which irritated me. Then the rep hung up on me! Needless to say, I went to Twitter and complained. Immediately, someone messaged me and asked to help. At that same time, I was calling back. The rep who answered was able to unlock my account without having to transfer me. I was glad about that but irritated it took 2 calls and 3 people to do it.

My wife Melanie & I just signed the closing docs yesterday January 14th 2015 & the entire process from when I made the call to Kevin ** on or about Dec 15th, 2014 to our closing yesterday was above & beyond our expectations of how the process would transpire. The refi went faster & smoother than the 2 home purchases we've done in the past & another refi we've done in the past as well. We can't give enough praise to Kevin ** & Madeline ** on how they handled our refi. We will be recommending Greenlight/Nationstar to friends, relatives, & professional colleagues that we know on how everything turned out. Thanks again Nationstar, you should be very very proud to have Kevin & Madeline handling mortgage applicants etc...

I was annoyed that I was not notified that my mortgage payment had been increased. Instead of listening to my concerns the clerks continued quoting me an incorrect amount that I owed, even though I had sent in the amount required to pay before the due date. It was later confirmed that I was quoted incorrectly.

I was very pleased with the help I got from Justin ** . He was very professional and fast. His interaction with me the customer was perfect.

My loan with Bank of America was sold to Nationstar Mortgage. Brett called me to let me know that the rates would be lower if I refinance my mortgage. He was extremely knowledgeable and very helpful, and I felt the same way about Julie, the girl who processed my loan and finished everything. The guidance I received was good but the only thing that I did not like was I was promised a certain interest rate and didn't receive it. Also, I was told that the loan was going to be free but I still ended up having to pay. I was still happy at the end because the rate was still not bad, but I had to pay for the loan. So all in all, I was a little bit upset but because of their professionalism and the way they handled it, I'm still really happy with them right now. Even though it didn't go exactly the way I wanted it, I really would still highly recommend both of them to my friends.

This was the easiest refinance I've ever done. Everything was handled electronically and the timing was exactly as promised. I never had to leave my house - a notary came to us with all the final documents for closing. In today's electronic world, this is how a transaction should be handled. I especially want to compliment Cindy ** , my loan processor. She always responded promptly to my questions and was very professional.

I've always gotten great service from Nationstar Mortgage and would certainly recommend them.

I was contacted about doing a redo on my home. I have to say I questioned the reason as to why they would want to redo my loan, but found it very comfortable, and easy to get done.

When I refinance I was able to see the commitment of NationStar toward its customer. At the beginning there was some bumps but at the end thanks to the great team effort to help me I closed on a great deal... Thank you!

J.B. ** did a outstanding job introducing us to Nationstar and the service has been top notch. If we were to refinance again I would like to work with J.B. **. Every time I speak to someone at Nationstar they want to discuss refinance. Please have Mr. ** contact us to discuss. Thank you.

It took an awful long time to get anything done. It took about a month and a half where a normal refinance takes about two to three weeks. You start working with one person and then get passed on to another loan person. It gets very confusing. I don't think I would refinance again.

My interest rate was way too high so I needed to refinance. I already had the mortgage with Nationstar so it was easy for me to work it with them. I wound up talking to them for about two years before doing something because the options they provided weren’t that attractive. So I waited until it seemed like it was a better deal for me than what I heard previously. What we went for is a shorter period of time and a little bit lower payments. I’ve done other financings in as short as two weeks but this one took about four months, five months, so although they were very nice, it just seemed to take a long time.

When I call in to make my mortgage payment every representative is always incredibly polite, and helpful. When I hear of friends' nightmare experiences with their mortgage companies I recommend they look into the ease of Nationstar.

I had a good experience with green financial subsidiary of nationstar mortgage.

I am very happy with the folks at Nationstar Mortgage for my refinance process. They were very helpful and courteous over the phone. I got a much better rate and was able to get a Harp loan. The underwriter was also very professional and helped me immensely. And, finally the girl that was sent to my home to do the closing was very thorough and organized. I am overall very happy with the whole process. Thank You Nationstar!!!

My experience with Nationstar was Excellent. They were helpful, from start to finish. Got a good interest rate. And my payments were reduced. Love it, makes life a little easier. Will highly recommend to friends and family. Thanks to the great staff.

They have been very helpful so far through this process. I appreciate it.

This company is the worst I have ever dealt with when I tried to paid them off early, I called them on a Friday and they started calling me on Sunday trying to get my payment that was due the day before. They called again on Monday afternoon. I told them again the payment was sent on Friday FedEx. They received it on Monday at 8:28. I called again on Tuesday afternoon. The service rep kept me on the line for 1:45 min with telling me the check was there and they wanted a payment.

We have a had a few dealings with NS where they do not communicate with us in an appropriate manner. They change things and then penalize us even though we were not alerted of the changes. That's just one example.

I will be forever grateful to Nationstar for the help in enabling me to keep my house especially when the HOA tried to take it from me in court. I am also grateful for approval of Obama mtg plan. God bless you all. Estrianna **, thanks for all your help. I can and would recommend Nationstar.

Nationstar has serviced my mortgage for several years. They have been very efficient and accurate in the handling of my account. They have been quick and easy to contact when questions have arisen - I have never encountered any problems whatever with them. I would recommend this company without reservation.

Nationstar sent me an email today asking me to share how Nationstar's services have made an impact on our life. They also offered to put our name into a drawing for a free iPad if I filled out this review. Well I doubt my name will be drawn after they read this! But it will be worth it to get to tell our story! It's ironic that this email came today, because we just returned from closing on the sale of our house which was mortgaged by Nationstar.

This is the worst company I've ever worked with. I've had a lot of problems with them. My mortgage was transferred to Nationstar. I wanted to refinance to lower the payments. I wrote them three letters and never got any answers until about three weeks ago, I got a letter saying somebody will contact me. I want to highlight that they are not communicating with their clients like me. Not only do they not answer my questions, but they do not answer at all. Well, they responded, but it took more than eight weeks to do so and my questions were never really answered. Some action has been done, meaning, some transfer of money happened, and not to fight about it, but there shouldn't be a lot of problems like simple things such as answering clients timely. As for my refinancing options, it took a lot of time for them to establish what I need. We finally did but it took too long. They were able to lower my payments but only by a very little amount, i.e., $100. That's nothing. It was a very bad experience for me. I would make sure when I would talk to anybody to make a note of my opinion.

Nationstar is amazing! They did everything they said they would do and then some. Everything got done in the time they said it would. They kept me informed every step of the way. Answered all my questions and emails/phone calls right away. I would definitely recommend Nationstar, and will use them again myself.

I have contacted nationstar on several occasions to resolve issues after our account was transferred to NS from another lender. I have green transferred and transferred and disconnected to no avail. Thank you for nothing but frustration and raised blood pressure.

I thought I had signed up for automatic monthly mortgage payments as my Dec. 2014 payment came out automatically. But my Jan. 15 payment wasn't taken out. After discovering the mistake I went online and resubmitted my application for monthly automatic payments. But there was a $9.95 fee listed for payments made after the 10th. That fee is Bull----!!!

I was contacted by Gregg **, who helped us with deciding on refinancing our home. Our mortgage is currently with Nationstar. It was pretty much a simple process which is still in being processed. Then we were directed to Brian ** from Greenlight Loans, he also was very helpful in starting the paperwork. So far so good, just awaiting to hear when settlement will take place. With our experience I and my husband would recommend Nationstar Mortgage.

Rep applied payments that had been incorrectly applied to the wrong location.

My former mortgage loan went through Nationstar. It was going through an interest-only that I wanted to get to the fixed and paid towards principal. The mortgage professionals were very helpful and explained the refinancing options thoroughly to me. They were very quick with the process and made it very easy. I’d recommend them.

I think it's very unfair, that when a family hits a financial crisis in their life, where they have to declare bankruptcy, that they should be treated like they are a second class customer. You place them in a special category of customer, change or take away ways in which we can pay payments, charge extra fees if we pay over the phone. I don't know what your problem is but you really should take a new look at your policies and bring them up to the 21st century. You have my account and I have no control of that, but I can tell you that if I was able to I would transfer somewhere else in the blink of an eye. If you would have bothered to investigate, you would have found that since purchasing this property we have never missed a monthly payment, and for the last 5 years we have never missed a bankruptcy payment either.

Since May 2014, Nationstar has been sending back my checks uncashed. The amount I am remitting is the dollar amount stipulated in the Note, which is the same Note I made in 2001 and which has never been changed. Although I pay my own taxes, Nationstar continues to send duplicate payments and then gets refunds (see refund check and letter from the Town from the October School Taxes/image attached).

OMG 19.99 WHEN I DO MY PAY? I have late my bill and do you think I have more money for I pay when I do. In horizon home alone my last financial home the bill pay by phone are free.

Requesting an end of the year statement for 2013. I am not sure the customer care attendant understood what I was requesting. Not sure English was their primary language.

The representatives were not helpful at all with assisting me during my call. I could barely understand what they were saying due to the language they were speaking. I was put on hold to speak to a manager but no one ever came to the phone. This was by far one of the worst cases of poor customer service I've ever experienced.

Nationstar has been helpful in getting our family through a refi on our home. Many others called and mailed me offers, but only Nationstar was able to successfully help us finish a refi. The team at Nationstar have been there to guide us as we finished the refi process. Thanks for making the process so simple for our busy family.

My refinance process started in November, 2013 with Tom **. I closed on my refinance loan on December 12, 2014! Over a year!! I became very very frustrated! People who were not helpful...Flor **, Jason **, Amanda **. People who were GREAT were Shemiah **, Candice **, and Patricia **. I just want to again thank Shemiah **, she was outstanding. Very understanding, very patient and very efficient! Also her boss Patricia ** was very helpful. She called after I closed and wanted to know if all went well! Candice ** was also very helpful! Again Shemiah ** went above and beyond to get me closed. I really appreciate her help. She is the only reason I give a rating of Satisfied!!!!

I had an excellent experience with my re-fi. NSM had my mortgage, but handled the re-fi for a lesser interest. Very happy with the service I received.

We refinanced our original mortgage with Nationstar Green light loans. Green light made the process extremely easy and fairly quick. Everything was handled over the phone and email. They arranged the closer to come to our house at a convenient time for us and everything was prearranged so there were no surprises. I'd recommend them to anyone and especially anyone looking to refinance.

I did not think I could get a lower interest rate mortgage because my work is irregular and totally health-dependent. I called to ask about a charge on my regular statement and a refi was offered. I accepted and the whole process went smoothly and rapidly and my monthly payment was lowered considerably.

The people I had to do my loan was very professional and had great knowledge. I would recommend Nationstar to anyone.

I recently refinanced my home. I have been with NationStar since 2003. NationStar had me refinance through one of their divisions, Greenlight loans. Doing ninety percent of the refinance online was very convenient. I cut my interest rate from nine percent to four point two percent, and was able to cut four years off my original loan to a fifteen year loan. The monthly payments are slightly less too. Great job.

I bought a house and Nationstar was the mortgage company already. I got into refinancing with them since I was getting a divorce. They got my monthly payments lowered and I'm satisfied with the work they did.

To be honest, I held off applying to refinance because I anticipated it to be miserable. I was wrong. My Nationstar representative was awesome. She was friendly, humorous, and enjoyable to talk to. Made the experience great. I was also grateful that the process was streamlined as much as possible. I never had to invest the time I originally anticipated it would take.

Everyone I worked with was great! I would recommend Nationstar to my family and friends.

Nationstar has been so very helpful and caring as I've been having a rough time in my life right now and when I call and explain they always listen and are always very helpful. I've always paid my bills, raised two daughters, been married 43 years and never lived off of the system served my country. Now at almost sixty my doctors told me that I can't work and need to apply for disability. Thank you Nationstar for working with me.

I enclosed a check with the memo section specifically stating "DEPOSIT TO ESCROW" and the loan account number. I also enclosed with the check a *letter* that specified, in no uncertain terms, that the proceeds from the check needed to be deposited in my escrow account. Despite all of that, I noticed that the money was APPLIED TO MY PRINCIPAL BALANCE. I called customer service to get that straightened out and I was told it would take "3 to 5 business days" to back out the bad transaction and apply the money where I wanted it to go. If NationStar accepted online payments via credit cards, I could have done the deposit to escrow myself several weeks back and avoided the increase in my monthly mortgage payments that has resulted from the escrow shortage I was trying to correct.

I recently refinanced my home. In the beginning of this process, I got very aggravated due to all the necessary paperwork, bank statements, check stubs, etc.. The thing I couldn't understand was why it was necessary to go back 30 years. Honestly I had decided to not go through refinancing. However; I have to give credit to my assigned agent, he stayed with me throughout the process. He took the time to explain why I had to keep sending the same info several times. If not for him I would not have refinanced. I believe his name was Myles ** .

I made a mistake on my payment and we cleared it up in just a min with no problems.

Very good, helpful for struggling home owners. I wish I could go to loan modification for permanent lower interest rates, I lost my temporary job + @ my age it's not easy to find job again. I am trying my best to keep my houses, God bless America & us. Amen

I changed the monthly automatic withdrawal for my mortgage payments twice, but did not know that each time I did that that Nationstar would submit that to my bank and as a result my bank charged me $30 for this. There was no notice or warning on the part of Nationstar that this would happen. I called and tried to explain my mistake and the rep refused to listen to me and was combative and argumentative with me. I had a terrible experience in this matter and felt that I was due an apology letter that I could submit to my bank to be recompensated for that amount taken out of my checking account. I had no idea that this would happen because this was my very first time I have done this. Nationstar was uncooperative and rude.

Able to talk to a representative that understood my needs and I was able to receive what I requested within minutes. The representative stayed on the phone to make sure that paperwork was received and it was exactly what I needed. Excellent customer service.

The rep explained to me how to apply my payment online and walked me through the steps. He was very helpful.

I have respected Nationstar with their rules but feel the respect is not mutual. I finished my chapter 13 and it took me various attempts to get my statements and even when they were sent out they were incorrect. I ask for my pay off twice and all I got was solicitations from ready dept trying to do more business instead of what I asked for.

I was sent a letter by Nationstar saying they could save me money by refinancing. They were right! I went from a 30 year fixed to a 15 year fixed that was a 50% reduction in interest rate. Dropping 8 years from our payoff date was nice too!

Everyone was helpful and present to work with. The only problem was it took longer than anticipated by all.

Never can get a live person. Can't get set up on computer. Three months now.

Each month I pay my mortgage and I pay extra on the principal and they never put it towards the principal. They always post it towards extra payments. I have to spend my time calling to correct it. It says right on the voucher extra principal. It happened again this month. Each month I call the person helping me says they'll change it and put a note on my record, somehow the note doesn't get there. It's is extra principal on the check, says extra principal on the voucher, why can't be right I don't know.

Terrible company. My loan got transferred to NationStar 2 months ago and already I have to call them 3 times. They didn't assign a loan number to me on time so I cannot make payment and they charge me $20 late fee. Call them and the guy say he would charge me more if I pay-by-phone and refuse a refund. They send out letter stating they would foreclose my apartment and when I complained they admit my account is current and never missed a payment.

Have spoken to the escrow department three times about them putting my escrow payment into the principal account. This caused my house payment to go up. When I explained the problem to the people there, they agreed that my payment was put into the wrong account and that they had it corrected. I called Nationstar to check on payments and they say I'm past due and this won't look good on my credit rating. The people were pleasant and I have no complaint there. I would like to have my account corrected, so that I know where I stand. Thank you.

There's a couple of things I got to say about doing refi with Nationstar: they didn't tell me that right now you could get new loans and you could get your PMI, insurance and all, if you refinance, which Nationstar didn't tell me that. I'm not sure if it's a new rule now, but it just came to my knowledge and I think I should have got a little lower percentage. When you refinance, usually you get a month free, and I think that's the cost to get them up. So I know I could have probably done better. On the plus side they did what they said they were doing: I did get a reduction in my mortgage though I don't think it turned out as good for me as it should have.

My experience with Nationstar have been mostly negative. Nationstar took over 2 mortgages from BOA. I've already gone rid of 1 mortgage from Nationstar and plan on moving the next this year. Yesterday I had to call to have you move funds from the principal to escrow shortage which is where it should have been applied. You did this last year too. I sent a principal reduction payment and you applied it to the monthly payments. I never had problems with BOA and the mortgages with you it has been horrible and you only acquired them about 2 years ago. I will make a change this year. Sorry I would not recommend Nationstar to anyone. I was going to write ** the CEO but this review will suffice.

Nationstar's customer service is horrible. The agents that finally answer the phone have no power to do anything but talk nicely. I have been denied access to my accounts online and have not received a statement in over a year. How would any borrower rate a Mortgage company that refuses to send transaction history, statements or provide online access. Non existent that’s how. The Supervisors like ** and ** who I have been referred to either do not exist or do not return ANY phone calls. I have made over 30 calls to customer service over the last year and cannot get reconciliation of any of my complaints nor can I get a return phone call.

Getting thru on the phone system is rather challenging. Once I got thru to the right person they were very helpful. They told me the usual time to process a payoff request was 24 hrs. I asked if they could get it done sooner and they placed me on hold to contact that department. They said they would try and get it completed that business day which they did.

I am completely discouraged by the service I received so far from Nationstar. For almost 1 month I have been trying to resolve a payment allocation issue with multiple NationStar representatives that resulted from NationStar improperly allocating the monthly payments I have been making towards my mortgage - either on time or earlier of the scheduled date.

I hate calling because of the long hold times and the automated services. Unfortunately I was locked out of my account so I needed to call to reset the password. Unfortunately when you call you have to wait through the automated system choose option make payment, then choose the options to talk to person, 35 mins later you can reset your password. (maybe)

Recently I experienced financial problems that left me struggling to meet my payments. Your representative was very considerate and set up a plan to get me caught up in three months. I would highly recommend your company. Thank you.

As pleased about the mortgage terms as a person can get about a mortgage. BUT: Sent an email asking about changing some of the terms of the mortgage (borrowing more from equity), not receiving a reply for a week. Telling me they would call to review the mortgage. DID NOT CALL, DID NOT REVIEW. Submitting the mortgage to the underwriters BEFORE reviewing the mortgage and discussing the additional funds I wanted to get. Left me frustrated and confused.

Easy start to finish... just waiting on info so I can monitor online!

I had a problem with my mortgage payment on 1/5/2015. I called to have Nationstar resubmit the payment on 1/8. I was told that could not be done and I had to make the payment over the phone then, on the 8th. I did so and the payment was made.

I received a notice in the mail requesting I contact Nationstar if I were interested in seeing if I qualified to refi at a lower interest rate. I decided I take a chance so I called the # listed. It was the best deal I ever made - fast, easy and worry free. Thanks for all the wonderful people who work there.

I have repeatedly tried to get a misapplied payment corrected... Besides the 40 minute wait times and the 3 attempts they still haven't corrected the problem. Its not like this is the first year I have experienced this frustration, it is now the third.

I had a great experience with nationstar as they help me thru my refinance. Each time I had question someone always had answers. I tell anyone about them.

Once the account is set up properly, the site was fairly easy to use and the system worked smoothly. I continue to be confused by the e-mails for payments, still receiving those even though we should be set up with a recurring payment on the same day each month.

I wasn't too pleased when Nationstar stop using MasterCard. I paid my mortgage online through my MasterCard debit card. However, I can call customer service and pay my mortgage over the phone without paying a fee. A little inconvenient but do-able.

Happily I am approaching the end of my mortgage. I asked about the transfer of taxes to me. The agent wasn't sure but found my answer quickly.

Website is horrible so I have to call customer service. Getting a live person on the phone is tricky due to the menu maze. Person I got could not help and became irritated and started raising her voice when I kept pointing out that she should be able to help me. She referred me to her manager's voicemail and assured me a response by the end of the day. 2 days, haven't received a response.

The closing agent originally assigned did not show up for the signing, even after I confirmed the appointment with her 2 hours before the appointment. Another agent was assigned but it was 5-6 hours after the original designated time. It made me very late to a family event.

Horrible service. Contacted and left multiple message for refinance/second mortgage and they never return the call. This is extremely unprofessional.

I didn't want a mortgage, so I was told about a cash out loan. I explain what the money was going to be used for. The person that help me through all the process & questions was very helpful. Thanks to Michael **.

I had an urgent need for my original note papers. Got a support person on the phone, and they found them in less than 5 minutes then even EMAILED THEM TO ME! Other mortgage companies should learn from them!

They were the nicest people I've ever talked to in my life. When you're old it's hard sometimes, but I understood everything they said, and if I had any questions, they explained it. They didn't get mad or anything. They sent me paperwork, we got it all done, and it was awesome. Now my payments are $200 less, and it's great.

Staff member reviewed options performed service very well.

When I call to get information regarding my loan they very quickly respond.

We've been with Nationstar Mortgage for about 2 years and our experience has been nothing but positive. We recently refinanced our mortgage and stayed with them. Everything has run smoothly and ultimately I would recommend them.

We do not like working with nationstar. Your ppl on the phone are hard to understand & we refinanced w/ you & I would call & call with no return call till almost 3 weeks. I faxed same info in 4 times and was told each time it wasn't received and fax again but to a different person/fax#. Nationstar sucks. Hate it.

I'm happy with the service I receive from the many times I call them. They seem to be very knowledgeable and professional. I say many times cause of my own errors that I create but they seem to be very patient also. Thanks.

I want to thank your staff for literally walking me through a renegotiation process on my interest rate, spelling out examples of better financial scenarios and accommodating my lack of technical savvy which allowed me to get my paperwork signed online. This totally expedited my refinance process. The online access to my account info also allows me take careful thought and better ownership of my valuable investment. I am grateful for the second opportunity to save an incredible amount of money. I will be able to add some of that money back into in the principal. Very grateful for the whole financial consult and execution.

I have been a real estate investor for the past 35 years. I do not remember how many times I have applied to mortgage or refinance my properties. This time was the first time I applied for the loan directly through Nationstar Mortgage DBA Greenlight loans and it was the best experience I've ever had. Jay ** and Maribel ** helped me to refinance one of my rental properties and it only took 24 days from the first phone call through funding! They are excellent. I am more than happy to give them the highest rating and am highly appreciative of their help.

I recently contacted Nationstar regarding my loan. Although not happy with information I was given, that's not the reason I was frustrated. During my call, which lasted about 30 min maybe a smidge more, I was transferred to 4 different people. I had to give my personal info each time and explain why I was calling. Very frustrating and ineffective.

For reasons unknown to me an automatic payment was made on a bank I rarely use and I sent in a check the same day. At first I was assured reimburse, then later found out I need to supply proof of both payments. Finally I just asked to credit this second payment directly deposited for principal be applied to the next months payment along with a $19 processing fee. Although every employee on the phone was nice, I got mixed answers on how to handle this dilemma where no one was accused, blamed and just looking for a solution.

Every time I have called Nationstar, all of the people have been extremely helpful as well as extremely friendly and they seem to truly want to help in any way they can.

We refinanced two of our loans with Nationstar Mortgage, which they held. The application process was expedient and effortless. Closing the loans was more challenging, however it went well and much like it was expected. Although it did take several emails back and forth to solidify the details. Overall it was a good experience and we are pleased to have used Nationstar Mortgage for refinancing. Their website is simple to use and provides the information that I need to manage our mortgages. However, the mobile website seems to need additional work since I can't use it to manage both mortgages.

I was shopping around to refinance an existing mortgage that happened to also be with Nationstar. First they contacted me to tell me I was eligible for a better loan. We shopped a half dozen lenders and their rates were the best, their customer service was amazing but never pushy. Everyone I talked to during the entire process was warm, courteous and efficient. The level of customer service and care I received was first rate every step of the way. I could not be more pleased.

Jucel is very professional and courteous. It was a pleasure talking to her.

In the time I had been with Nationstar, I had to ask to get paper statements back as they were taken away without me asking and then the one time I called into the center to see my balance, I was transferred 3 times. I am glad I am no longer a customer of nationstar.

Very efficient! Nationstar bought out my Wells Fargo house mortgage. I really like Nationstar because when I call everybody seems to know what they're looking at. The only problem I had was I don't get my Social Security check until the middle of the month and I don't want to pay interest on it. They told me I didn't, and I spoke with an agent who told me I was making my payments in plenty of time. It's very nice to call and be taken care of. I don't like to do it online, I like to call there and get a confirmation number.

Everybody at Nationstar was nice, helpful, and very quick. I highly recommend them.

I refinanced my mortgage through Nationstar. Everyone was very courteous and professional. They made it very easy for me.

I went online and made my payment with the same bank account I had used for the previous payment. When I began to notice that it had not cleared my bank, I went back online to check. My payment had been reversed by the company with no notice to me at all. When I called to check on this, I was told my Bank account information was incorrect. So I verified the information with the rep. He proceeded to tell me that it didn't match what I had submitted but was incorrect and I would have to check with the bank because it is an invalid account.

I had nothing but an excellent experience with Nationstar. No complaints at all.

It's been since October since I received a paper statement at my house. I don't know how it ever got changed. I have called the last three months (3 times) after NOT receiving the statement calling your automated service (which is terrible) and finally receiving someone on the other end @ Nationstar (that is if I didn't get hung up on / disconnected) and go through the automation AGAIN! Only to wait the next month... and NO STATEMENT! How would you feel? If you sent out coupon booklets for the 12 months I wouldn't have to wait for the statement to come in the mail. The statements are not only a reminder to send payment, but I like to send it with my payment to it gets applied to the right mortgage bill!

GREAT HELP :)

I am very satisfied with Nation Star (NS). Their customer service department has the best representatives I have ever dealt with. I am happy to be a part of their family:)

Nationstar has provided great customer service (except when I mistakenly made a double payment and requested for the refund...it’s taken them over 2 weeks to return payment). Nationstar communication has been great! I can easily obtain all documents via their website, which is super convenient!!!

I have issues with the constant nagging about my payment being late when I have told you guys from the get go that I get paid on the 12th of every month and I still get constant badgering.

I chose Nationstar because I like them from past experience. Their people were good, friendly, knowledgeable. The guidance I received was good, too. Since refinancing our loan, I lowered my payment and my interest rate. I’d recommend Nationstar. Experience with them was easy and professional.

Quite satisfied overall with the process.

Nationstar was efficient, responsive and handled our re-fi amazingly quick! The loan processor and agent were both professional and answered either my emails and/or phone calls without delay. The re-fi was handled from start to finish in less than 30 days! I'd use them again!

Nationstar has been great to work with. We were even able to do an interest rate refinance to lower our rates with no hassle of re writing all our paperwork. I love the tools and web interface as well. Thank you!

Nationstar was my refinance mortgage company a couple of years before. Greenlight called me with their refinancing offer; I wanted to reduce my mortgage payment so I signed on their offer. They're also very proactive throughout the whole process. They call and update me, so it was a smooth thing. Everything's looking good with this company, only the paperwork was a little bit painful - there were too many unneeded paperworks. Apart from that, I got exactly what I wanted.

We called Nationstar to get down the terms of our mortgage. Everything went well. It’s what I expected. They were easy to work with. They did good.

I've been very happy with Nationstar. It was good. Everything's very positive. I would highly recommend it. Overall, some young man did help me through the whole situation, so I really appreciate everything. Highly recommend them.

We inquired reference to refinancing to a lower interest rate and that process was very good. The refinancing was great but prior to that, it wasn’t so good. You coordinate something with one person but it wouldn’t be passed on to whoever you spoke to the first time. And it really got to the point where you want to switch over to another mortgage company because of the sheer disorganization. It was unbelievable and we dealt with that for several years. But our transition with Greenlight was very professional and well done. We reduced our loan timetable in half and we were able to do that with the reduction of the interest rate. It was satisfactory.

I heard about Greenlight through an advertisement on TV but we didn't do any business with them until our loan got transferred to Nationstar automatically from Bank of America. Their people are amazing though the process was a bit different since my mom was in Iran and we had to do extra paperwork like power of attorney. It was a little bit convoluted, but overall it was good.

Their staff were very thorough and timely. They explained my options well. It's only been three months since the refinance but I'm happy with the experience and I'm looking forward to the savings. It was a good and easy experience.

I have my existing loan with Nationstar. I had refinanced my loan since 2008 and we're looking at purchasing a second property. Mostly everything went well with my interactions with the mortgage professionals during refinancing process. They responded and answered my questions clearly. They don't have an overlay preventing the type of loan I was seeking, which was really what won the loan for them.

My wife and I had an excellent experience with Nationstar Mortgage. It was as smooth and as short as I've ever experienced.

The original person that I talked with was nice but when we went to the loan processing, there was some chick named Maggi that dragged things out. She kept getting sick. She was out three times. Didn't hear anything from her in weeks. Then Nationstar finally turned it over to somebody else because she was out again and this time he was okay. My only problem was that we didn’t get the full $$20,000 loan that we originally asked for. But it was a mortgage, it finally got done, so still good all in all.

Nationstar has been convenient, customer-savvy and overall very efficient. I haven't heard of Nationstar until my loan was moved over to them. I really wanted to remove the PMI from my FHA loan, and so I thought I had enough equity on the property that I could accomplish that. Nationstar already had my mortgage, so I figured I'd give them the first opportunity to keep me as a customer. The refinancing process was good. The loan officer kept me up-to-date with everything, and the loan processor was just as good. If they didn't answer I'd leave a message and they would return my call. Through Nationstar I accomplished having MI on my loan, got a lower interest rate, ultimately got lower payment, and I didn't have to sign on for another 30-year term (I've been with them five years, so I just refinanced for 25).

Everything went great with our refi with Nationstar. We received lower monthly payments. They were very nice and did a good job.

My second mortgage was sold to Nationstar by Bank of America. I refinanced my mortgage because I wanted to put my first and second mortgage together and Nationstar was willing to look at that as an option. Their refinancing process was simple. The translation was fair and they always followed through and I didn't have to make a lot of phone calls to get answers. So they just did the job really well. Everything was perfect. Now we have a lower interest rate and monthly payment. Basically, we got the results that we were looking for. Also David ** is an outstanding representative. He was always there for us and very professional and he just all around did a very good job. It was a very good experience and I would definitely consider financing with them again if I had the opportunity or the need.

The loan we had before was an interest-only. It was bought by Nationstar from Bank of America. Since then there's the lower rate and higher principal reduction. Everything was pretty much A-okay--it was all done over the phone in the beginning, and then either by fax or email too. It was good discussing our refinancing options with them, but we also pretty much knew what we were doing and what we were going in for. It took a little longer than expected but other than that, it was good.

My previous mortgage sold my loan to Nationstar. They called me to see if they could help me out with a lower rate. The initial caller was very helpful and informative but the actual person that processed my loan was not helpful at all. But I received real good guidance in discussing my refinancing options. Since refinancing my loan everything's been good. It's been fine and great. I'm happy with Nationstar.

I already have a mortgage with Nationstar and they called me to let me know that I was eligible to refinance. We started talking about it because I had been curious about it then it looked like it was going to work out to do it. They made me understand what I needed and what were my options. They ran my credit right away so I knew immediately that I was qualified to go through. They answered all questions and concerns that I had. They made me feel more comfortable in proceeding with the refinance.

Our home was already financed and we just refinanced with Nationstar Mortgage. I wanted to drop off the PMI that I was paying. Interactions with their professionals were enjoyable. It was the easiest closing ever. The experience was easy, simple and perfect.

Nationstar bought out our mortgage, and then we had them and their mortgage professionals were very good during our refinance. I would recommend them and I've already actually recommended them to my dad.

So far I have a really great experience with Nationstar.

We refinanced. They helped us a lot. They're very good.

Nationstar Mortgage bought my mortgage from Bank of America. They contacted me to refinance my mortgage and they were good. Everything went smoothly as planned.

They've been alright but I've been disturbed that they wouldn't take the money out every month. Every month I've been having to call and try to get it to them and then ever since I've been with Nationstar, it has been taken out of my account but other than that, it has been all right. Hopefully, it's straightened out and then they'll just take my payment every month.

I had a very professional interaction with Nationstar Mortgage during the refinancing.

I just refinanced two months ago with Nationstar and the process was really great. They walked me through it and explained what I didn't know.

The Nationstar mortgage professionals followed through - quick follow-up.

Nationstar actually approached me about refinancing which I thought was wonderful business, wonderful customer service because it was a win-win. Everybody was very helpful and helped me make it successful. It was Greenlight that ended up working more closely with me through it. The only thing that I was displeased about is I just got something in the mail saying there were some errors. But now we have a lower interest rate and a lower monthly payment, so that's great for my family.

My experience with Nationstar Mortgage was nothing spectacular but it was good.