Mr. Cooper Reviews

Initially it was great. I don't remember the name of the guy who worked with me but he was very knowledgeable and knew what he was doing all the way up. But then they threw me off on somebody else. We now went down the line a little bit. We had a little more problems.... Aside from that the first time the notary was here, she was two hours late. And she was here twice. The second time was because somehow along the line, all the stuff we signed the first night, we had to sign again a week or two later. Evidently we've forgotten on our end and then the notary forgot as well. But we signed the exact same papers that we signed the first time... I think if you screw up, say you screwed up. Don't blame it on somebody. Other than that, we're really happy. I needed to do what I did, being that I didn't have to come up with any extra money that was the biggest reason to refinance and Nationstar was really good. I now pay less than $240 a month.

I first heard about Nationstar when they bought my mortgage from another company. Nationstar called, telling us we could refinance. The Nationstar mortgage professional during the refinancing process was nice. The guidance received when discussing refinancing options was professional, nice, good. They treated me politely and it was okay.

I am in senior years (68). Receiving Soc. Security on 2nd Wed, which is 2 to 3 days after Grace period. Option appears out to Chg, a Debilitation of hernia - affecting full work. Need an extension of grace of a few days - would greatly simplify.

I had a great experience with Nationstar Mortgage. Everything was fine.

I've been very happy with the service I've gotten from Nationstar ever since we became a customer. I'm very pleased with their service and would recommend them.

Our mortgage was transferred by Bank of America to Nationstar without our approval. But everything has been fine so far. They have been good.

Refinancing my mortgage with Nationstar was pretty good. I don't have any complaints. I'm actually a loan officer myself so I would know better than anybody. There's always some snags and stuff and things aren't perfect, but we're able to put it together and make it work.

Our loan was transferred to Nationstar Mortgage. It's been a while now since we refinanced with them. We received good guidance, and the refinance resulted in lower payments and peace of mind.

My mortgage got sold to Nationstar from Bank of America. I wanted a cheaper mortgage rate so I decided to learn about refinancing it. The mortgage professionals from Nationstar were excellent. They did everything they said they were going to do and got it going right and efficiently. They gave me the best deal that they could. So far, I've benefited from a cheaper mortgage payment a month. It's a plus. The only thing I didn't like about it was that I didn't know if it was Nationstar or Greenlight or what the deal was when I refinanced it but every time they said I was going to close and I shouldn't make a payment, I would make a payment and I would have to pay a late fee. I don't know if that's just the way it is. But at the end of the day, it got done and done right.

I haven't seen any benefit yet from refinancing my loan. But my loan is going to adjust in a couple of years, so I'm assuming it's going to benefit me in a couple of years.

Yes I had a great experience with Nationstar Mortgage. They helped me with my refinance and it was really quick and easy and everyone I had to talk with was very helpful and knowledgeable. I would recommend people to use Nationstar as their Mortgage Company.

My overall experience with Nationstar was very good.

I like Nationstar. They’ve done very well by us. I've been with them for a number of years. I inquired about refinancing and their mortgage professionals have been very professional, very nice and accommodating. Somebody was there and explained everything and talked us through it. We pay our mortgage accordingly. We pay it on time and if we have any questions, they've always been very free to answer them. They're great. They're good people and honest.

In April 2013 Nationstar bought the mortgage from Bank of America. I had never heard of Nationstar before and it was a very awkward transition. But I knew what we were doing and I persisted. Anyway, I just refinanced my loan and they insisted on turning off the automatic payment that was with my old loan. And so, it would have been made automatically this month, which did not get paid. That was all figured in the escrow arrangements...

It was a really good experience with Nationstar. They bought my mortgage and their mortgage professionals were really good during the refinancing. They were very helpful and very informative. My payment went up but at least I'm locked into a rate.

Nationstar give all helpful information to make it understood why and how it was all taking place.

I've been a customer of Nationstar for a while. There were two times that I worked on refinancing. The first time, I felt that the person was very pushy. He didn't answer my questions sufficiently, just wanted to get a deal done, and didn't have my best interest in mind. I felt like I was being rushed through the process and my problems weren't being answered so I didn't go through with that deal.

Carol ** and Elaine ** were awesome in assisting my wife and me at refinancing our home for a lower interest rate. It was the easiest refi I have ever done. Thanks Carol and Elaine!

The mortgage professionals were very good, informative and nice. They were wonderful during the discussion of my refinancing options... answered every question I ever had. They were able to lower the rate and premium. Very professional.

I have been working on a duplicate payment posting to my account for three weeks. First of all, I was promised that a refund would be put into my bank account within 24 hours. After my third phone call and subsequent email, I receive an email stating that $1500 will be refunded in 7 days. I requested a refund of $1452.99. Whoever processed the request did not even read the email that I sent. Unbelievable!

I just did a refinance. They did it through Greenlight. I wasn't too happy because when I did my closing, they quoted me one price on my closing and then the next month, it went up $800. When I called to see why the mortgage went up, I don't remember getting a call back. Because I went into a queue. If I did get the call back, it didn't say it was from Nationstar. I’d like to find out what happened.

Person was very helpful and courteous, very knowledgeable and able to take care of my request.

I went through the HARP program. Everything went smooth. I was satisfied at everything. I got a lower interest rate. My payment actually went up but I shortened the term way down. So I was happy with that.

The experience was easy we were well informed about the process. We already referred friends to work with this company.

Nationstar has been very kind and on top of communicating with me about my mortgage.

Although the reps are friendly and seem to try and be helpful, we are having an awful and stressful experience in our attempt to pay off our mortgage. When we call to resolve the problem, we are unable to speak with the same customer service rep more than once, and each has a different response. Bottomline, we sent in a cashier's check to pay off our mortgage, but Nationstar is not recognizing it. Even though they have deposited our cashier's check and Are collecting interest on it, they are threatening us with foreclosure. A customer service rep told us to ignore the harassment. However we received another foreclosure notice yesterday. This issue is still unresolved, as we are waiting to hear from yet another rep.

My mortgage got transferred over to Nationstar. The mortgage professional was fairly friendly and knowledgeable but Nationstar pretty much took advantage of the situation I was in and charged me too many things. I am very disappointed. I was trying to do the HARP program a couple of years ago and trying to get refinance through Nationstar was absolute hell.

I should be able to pay my mortgage on line and not have to pay by phone.

I was in the process of refinancing my adjustable rate mortgage to lock it on a fixed rate. This process took well over 7 months with little contact. I had more contact with the mortgage processor. My main goal was to lock in and also not pay closing costs. I was assured many times of the no closing costs, don't worry about it, etc from Mike **. When the papers came one day prior to my closing date I was shocked to see that over $14,000 had been added to the principal amount of my mortgage. After much back and forth with the processor we finally got a hold of my mortgage broker who told me of an error in the records, he then said it could be reduced to approx $4521.

My mortgage got transferred to Nationstar and they called me and offered to refinance it. The process went well and smooth. The mortgage professionals were nice. The initial guy that I talked to was very good and explained everything - he knew what he was talking about. The discussion for the refinance options was very thorough. Now I have lower payments and lower interest. Everything was great - no hassle, quick and easy.

We refinanced our mortgage with Nationstar to get a lower interest. Everything's been fine.

So far my experience with Nationstar has been good. But the last time when I had set it up with the automatic withdrawal through my bank account, they charged me interests, they charged me late fees. And last week, I found out that they're the one who had it blocked on their end and not on my end. They were telling me that the bank that I was using had it locked out, that's what's causing me to get late fees... They still got me showing as late, they got me showing owing like 3 months of late fees.

Nationstar already held my mortgage with a 30-year fixed 6.00% and they contacted and offered to help me refinance under the FHA Streamline to drop my rate. The process was very smooth and the loan staff were extremely helpful! My rate is now 4.75% and I'm a happy camper!

Overall experience with Nationstar was good.

Bank of America sold this loan to Nationstar several years ago. So I was already a customer of Nationstar when they contacted me about refinancing my loan and my understanding was it was because of my excellent payment history and that this was out there for people in my buying timezone and interest rate timezone that they thought this would work for me. At first, I didn’t understand why they would be wanting to redo my mortgage. But I understand now that there is incentive bought from the original Fannie Mae company for this to be accomplished. It was a settlement thing. Anyway, it took me a while to wrap my head around that, why would they be doing it, but they did it and it’s done. It’s beautiful, it’s $105 less a month, and I’m happy with that.

I got a letter saying Nationstar bought my mortgage and I refinanced with them because it's easier since I was already with them. It was really quick, really easy and streamlined.

Nationstar is good. I was transferred to Nationstar from my original Bank of America mortgage about a year ago. I have a five-year adjustable rate mortgage, and before expiration, Nationstar Mortgage offered me another extension of five on even lower rate, so I'm quite satisfied.

My experience with Nationstar was excellent. They were very easy to work with.

The representatives were very professional and good. They do things on time. They call when they say they want to call. The guidance that I received from them was okay.

Overall my experience with Nationstar was very good.

The service I've receive was above what was expected.

I was looking at refinancing my mortgage so I can lower interest rate. I was already with Nationstar and they decided to give me that option. The representative I worked with was always available and even though I got probably a little obnoxious and challenging to him, he gave me solid answers and would inquire and search out answers if he didn't have any. Mortgage stuff is confusing to the average person. Ultimately even though it didn't seem to line up with what my representative said within three or four months, or five months, after the contract’s all done, everything did line up. Hopefully with continuing to pay the amount that I was paying before pretty close, I would be seeing a quicker dropping in the amount.

Nationstar has been servicing my loan for many years. I did a refinance to pass my loan quicker, set a lower payment and get better interest rates. And also for convenience since they've been comparable to what other people were gonna be charging. I had a very limited interaction, on email, but it was efficient. They did a good job and to the point. I'll be paying it off significantly quicker so that will save me a lot of money.

I was pleased today at the short time was put on hold to speak to a representative. Jenny was very courteous and helpful in getting my needs met. Thank you.

I refinanced my mortgage because I wanted to get the lower rate. There was a lot of back and forth but all was necessary due to the new restrictions on providing loan information. The underwriter needs a lot more now than they used to. But nothing was unreasonable. Everything went amicably. It was smooth and didn’t take too long. We closed in less than 30 days and I was able to cut my monthly payment in half.

I appreciate the professionalism of your staff, and their knowledge of the rules concerning my mortgage; also the fact that she was concerned enough about my situation that she was able to refer me to others that would possibly be of help to me.

Nationstar was the company that was financing the brand new house that we moved into. We wanted to drop the PMI so we refinanced with Greenlight and didn’t know that they were the same company. But it made it easier though as it kept it all in the same thing. The first guy I talked to was good. He was on the ball. But dealing with his helper was like pulling teeth to get all the right information over. Nevertheless, Nationstar was good and easy to work with and now we’re not paying as much as we were.

I was with a mortgage broker and then refinanced for a lower interest. Nationstar mortgage professionals were courteous. Since then I had lower payments. But my overall experience was not so good.

My mortgage was sold to Nationstar. There were things I didn't understand about the modification program I was on but the mortgage professionals were good, I had no trouble with them at all. I pay my payments on time and I got a thing to see about credit life but it's only accident. My payments are a little higher than I would like, but it's fine and I'm happy.

We are having a very good experience.

We have bi-monthly mortgage deductions from our bank account. In addition to the Nationstar payments, Nationwide BA was also deducting the full monthly amount from our check account. Your representative was excellent in assisting us in correcting this.

Excellent. I was very impressed with the courtesy and the knowledge and the speed with which everything was handled.

Our experience with the Nationstar people was excellent. The loan originator Carl whom I talked to initially and that did the paperwork, and the person whom I had contact with after that that was handling any problems and that type thing were excellent. However we had two different people who came for the signing, the man was wonderful but the woman was so terrible we almost decided not to do it on the spot.

It's been so long ago when my mortgage was with another company and it was sold to Nationstar. I refinanced because I wanted a lower interest rate. The customer rep was knowledgeable about the options given to me. He made it easy for me to understand. Since then I had lower interest rates and a little less payment monthly. It was fast, smooth going and a very easy process. I'm quite happy where it is now.

My husband died in August 2014, I'm 90 years old on fixed income. And you raise my payment. Shocking!

Nationstar’s process was really good when I refinanced up until after we closed everything else. I received two checks in the mail. Both of them from either Greenlight or Nationstar. They put a stop payment on one of the checks without telling me, and so that cost me money from my bank. Then the next check went through. I called them about it and talked to a supervisor. She said, “I will call you back this afternoon.” I’m still waiting on that call, and that was a month ago. But other than that everything else was great. Overall, I was very happy with the whole process, on how easy it was, their closing cost and how little I had to bring to the table.

I am very unhappy with NationStar. I have been working for over 3 months to have my current mortgage reduced. The "dedicated loan officer" I was assigned to had dropped the ball and I received a letter stating I had been denied due to not giving requested documents. After no return calls and several left messages for the loan officer, I spoke with someone else. Now I have to start the process all over again. I am extremely unhappy. I have all documentation submitted along with each request I received but I must start all over again because no fault of my own...

Great Mortgage Company. It's so nice to know the customer service reps. take such good care of its customers, and treats each of us with respect. Having left a TERRIBLE mortgage company which will remain nameless, Nationstar is definitely a breath of fresh air!

Our loan was sold to them. They weren’t our primary lender. Wanting to lower our payment we refinanced through them. It was a HARP refinance. It was a good experience. They explained everything well. Only thing is they call when your payments are not even late yet to see if it's coming.

Originally, I had a Countrywide Mortgage which got bought by Nationstar. I got a call from somebody from Nationstar offering to do the HARP program. I had an auditing and then had a tax lien on mine. Everything was great with the application until it came to do with the tax liens, and Nationstar did very, very slowly to the point where I had to get two renewals on my tax lien subordination agreement, which is very difficult dealing with the IRS. So even after it had been approved, and to have them told I had a hard deadline (IRS) I had to close by, the application did not meet the deadline. Everybody was fine, but they just ignored the fact that there were hard deadlines that I had no control over. My monthly load is cheaper, so that's good and I'm glad they contacted me to tell me about HARP to begin with, but then once we began, the process took almost a year. Literally. From start to finish, it was October of one year to September of the following year.

Nationstar bought out my mortgage from Bank of America. I decided on refinancing due to the better rates and since they already have my mortgage, I did the refinancing with them. I had excellent experience with them. They were professional and from 30 years, now it's 15.

We received a phone call about a no fee refinance. It made it possible for us to turn our 30 year into a 15 year. Also they sent information on how to accelerate our equity. We will now be able to have our house paid off in as little as 11 years. Peace of mind. Very happy.

Everybody from Nationstar was wonderful. They worked through everything they ran into. They didn't let it pile up and moved it along. It was good.

My payment was not recorded right. Your rep Marie help to straighten it out quickly. Quick and painless.

You esquored the Hazardville Water company for $117.43. The title company said they sent the payment back to you. I asked the payment be sent back to me but I have not received it. I paid the bill so they would not shut off my water.

It was excellent. They're very good in getting back to you quickly and giving you the answer you need. They had a really good customer service.

Great experience from top to bottom. Debra ** was the person assigned to our account and was always available to answer questions or got back to us ASAP if we had any concerns.

I have a mortgage with Nationstar and received a letter from them about refinancing my mortgage. It was a straightforward deal with them. The process was pretty smooth. Everyone was very cooperative and gave me updates regularly. There was minimal documentation because they had all the information available with them and the loan officer was great. I've cut down my terms from 30 to 15 years and the rate is good. However, they can improve upon the customer service at times when someone calls.

I used to have the mortgage with Bank of America and the loans were transferred to Nationstar. I Inquired if I could get a better loan in terms of the interest to lower my interest and monthly payment. I had a good experience with the mortgage professionals. My mortgage came down a little bit in terms of the interest and the monthly payment. I was able to refund twice with them and both of them were very professional, and both were without any issues during the refinancing process. Nationstar has been very professional. They made the process for us very easy - without any hassles. And whenever I have any questions, they answered them very courteously and professionally. They were also very knowledgeable.

Had a good experience dealing with phone experience friendly cust service. Website was a little lacking.

My conversation with representative was pleasant and helpful.

My experience with Nationstar Mortgage is very good. It is going well.

Whole refi process went well.

Their staff were knowledgeable, friendly, and efficient. Since refinancing with them, our notes were cheaper and we were able to stop about 9 years off of it.

Our mortgage was sold to Nationstar a few months ago. We have never had issues with our previous mortgage. Never ever 30 days late... in 12 years. Now we get two different balances due depending on what we are looking at threatening letters, and growing balances in spite of payments being made. Our interest rate is incorrect and we cannot get a phone call back from them at all. Literally between me and my husband we have left probably 15 messages and 3 emails. Still there's no response. Very disgusted!!!

Quick loan processing.

I’ve had nothing but problems with Nationstar right from the very beginning when they lost the check and then they told me that “well, they probably threw it out because they didn’t know what to do with it.” I’m not very happy with them and all those representatives that you end up talking to need to be trained a whole heck of a lot better than what they are. But I ended up refinancing, thinking that maybe it will be better, but it has not.

Not very easy to get a hold of someone. The automated systems is awful. Needs a major overhaul. If you're lucky, you will get someone who has a good command of the English language. Leaving messages is sometimes pointless, because no one calls you back. Very disappointed in overall customer service.

I had a great experience with Nationstar Mortgage.

I was already a Nationstar customer when they contacted me about refinancing. Their staff was knowledgeable and efficient -- I have no issues. After the refinancing I was able to get lower APR, lower monthly payment and low interest.

We've had Nationstar as our mortgage carrier for two homes. We just refinanced with them. Prior to that, in the same home, Nationstar was our provider for our mortgage. We have mixed reviews. The first mortgage that we were carrying with Nationstar, suddenly in the middle of it, the escrow account was completely depleted, so that threw us off. We stopped paying insurance and taxes probably for 5 months before we got refinanced. And that really made the refinancing tricky. Then, the refinancing process was excellent, and we’re refinanced now, and I believe that's all solved. Everyone's been very nice but it's been very confusing.

When I refinanced with Nationstar, the guidance they provided when discussing my refinancing options was really good. The very nice lady that came was professional, knowledgeable and got everything taken care of. It dropped it down a little bit but I’m getting automated phone calls from them that tell me that my mortgage is due on the 1st. I just got it in before the 17th, which is the deadline, but they’re always calling, leaving messages, telling me that it’s past due. I don’t like that because I told them before that my check doesn’t come until the second Wednesday of every month. Other than that, it was a nice experience.

My mortgage was ultimately sold like everybody else and Nationstar became my servicer. They were the most streamlined process and the cheapest. The guidance was good. I knew what I needed. I needed a HARP loan. Since then my payments are lower. However, their mortgage and service company is horrible. When you call Nationstar, not the lending department, but the company for payments and those types of things, you'd never get to speak with anybody in the United States, very rarely. It's really unacceptable. But Nationstar meets the purpose I need.

Nationstar mortgage is with the bank that had the house for sale. The value of the property was higher and I wanted to get rid of the PMI on my payment. The bank was great when I first purchased the house. I never had a problem with the bank itself throughout the two years that I had been with the bank. The only reason why I continued the refinancing was because I was in the process of closing but I almost didn't do it because I had to deal with Greenlight Loans.

Everything was professional and I got lower interest rate. It was pain free.

My overall experience with Nationstar was good. I don't know about any highlights but my experience was painless, with no hidden surprises.

We currently had a mortgage with Nationstar and then refinanced because we were trying to get some money out for house repairs.. They were very professional. The only thing that we did not like is that it took about 2 months. We weren't able to get a straight answer for those kinds of calls. The guidance they gave was just satisfactory. It could have been a little bit better. However, once the loan went through, it was approved and was really quick. We really did appreciate that part that it was done. So that made up for that time that they took so long. We've been pretty content with them cause we've had them for a little over a year. It's a good company to deal with.

I inquired with Nationstar about refinancing for lower payment. Mortgage professional was good so I haven’t had any issues. They helped out a lot to lower our payment.

I worked with Dolores ** and David ** on my refinancing. They were very helpful and efficient and friendly and timely. I couldn't ask for better when working with these two from Nationstar Mortgage.

We were transferred to Nationstar several years ago and were contacted by Nationstar re: refinancing for a lower rate, and that’s what we did. Although it started out late and toward the end getting it finalized it just seemed like I couldn't talk to anybody directly, I would still recommend Nationstar. We got a lower rate and a lower monthly premium.

I want to take time out to thank Ms Dolores ** for her kindness and help with my refinance. She made sure everything was in place and my refinance went fine. She didn't miss a day calling me. Thank you so much for your help.

My mortgage was turned over to Nationstar. I inquired about refinancing to bring down the monthly payment and the percentage. The Nationstar staff were helpful. They did get into my credit report to see if I qualified for it. The refinance went well and I'm very satisfied right now, doing the monthly payments. It has taken down the interest.

Representative was professional and efficient. First time I used service of telephone payment which was prompted by one time circumstances. It was either use phone payment or be late with payment by check. Waiver of 9.95 fee was not offered. It seems punitive.

I had a good experience with Nationstar. I usually have the mortgage with them. I refinanced to get more money out of it.

I had a very good experience with Nationstar Mortgage. Every time I had to interact with them, they're perfect. No issues. They're very good with customer service.

Our team of two (Cathy ** and Kelly **) did an excellent job of helping us through the refi process. They were helpful, informative, truthful and pleasant to work with. They were pretty patient with us too for all of our questions and cautiousness.

Our experience with Nationstar has been great so far. The mortgage company that we were with before passed the loan onto them. We were trying to consolidate some debt. We liked the rate that we got and good customer service. Our experience with the mortgage representatives was good. They were professional and gave us plenty of information. The guidance that we've received when discussing our refinancing options was perfect. We've had the automatic payment, so that’s been convenient for us. And then they send us a statement and then we're able to pay the taxes and the insurance.

Mortgage was transferred from BOA and ever since I get probably 5 calls a month from Nationstar when my payment is becoming due. I have never missed a payment on my mortgage with Nationstar or BOA yet they still continue to hassle me every month without fail. In December they sent a certified letter advising of my Foreclosure rights, then said it was in error and a follow up retraction letter was on its way, well I have asked 3 times for this letter of retraction and still no sign of it. They are I think trying to pressure people into Loan Modifications for Nationstars benefit. I am going to Refi and move away from these chancers, can't happen soon enough.

Nationstar is great and they helped me out with my refinance. The professional that I talked to was thorough and he helped me through from beginning to the end. Refinancing has really helped us a lot because I was paying $2,064 a month, and now it's reduced down to $1,800. I also got the equity out of it to pay off some other debts. I would recommend it to a friend or whoever is looking for a refinance.

Refinance to 15 year loan. Superior help with the process from Valencia ** and John **. Highly recommend....

Calling and e-mailing Nationstar has been the worst communication experience in my life. I am convinced that Nationstar is deliberately making communication with them extremely difficult. They seem to hope that their loan customers will give-up trying. Nationstar reminds me of the 1997 movie - The Rainmaker. Nationstar, like the Insurance Co in Rainmaker, go to great ends to avoid helping their customers. The reason is that it saves them money.

I received a mortgage payoff statement in December 2014 and I paid the full amount requested by NationStar by the due date I was given. Upon checking my statement the full amount of the check was not posted. After several attempts to resolve this matter, I was told I needed to send more money. I didn't agree with the explanation I was given (monies were posted incorrectly) but complied with the request. I have been in-touch with several customer service representatives and two supervisors. There still is an outstanding balance showing on my online statement and I still have not received a paid off mortgage letter nor any further communications from the last supervisor I contacted. When a company sends a payoff statement and requests a certain amount of money that should be what the customer needs to settle the account. This issue needs RESOLUTION.

I rarely give bad reviews, but unfortunately I have to this time. Nationstar has the worst customer service I have ever dealt with. I am a Christian and I am ashamed to say I had to get on my knees and beg for forgiveness after talking to them on the phone. Not only have they stolen money from us, but they have been managing the money in our Escrow account in a fraudulent manner and not paying our taxes and insurance like they are supposed to. The customer service representative I last talked to was so rude and difficult that I lost my temper; which is not often. When I first spoke with her I could tell she had an attitude and asked her to please have patience that I wanted to have a good conversation, but unfortunately she insulted me phrase after phrase and was one of the ugliest people I have encountered. I sure hope that conversation was recorded and her boss reviews it. If you work in customer service you CANNOT and SHOULD NOT act inappropriately. I work with people daily and even on days I would like to forget about manners, I know I can't because it is my job and I choose to walk by Faith and let the light of Christ shine through me.

Refinance - Took a very long time.

Nationstar Mortgage was the holder of our previous loan. They had sent us numerous recommendations that we should take them up on the offer of refinancing. We felt that we had enough equity. And in combination with our financial position and with the threat of the ever-increasing interest rates, we felt that it was the time for us to refinance. I'd say that I enjoyed all or almost all of my interactions with Nathan **, who was the front man, the sales guy. And our loan processing coordinator, the first one, created a complete debacle and it was very unpleasant. And then, they moved us to someone else after she basically screwed up our whole thing and caused a bunch of delays that were totally unnecessary, and the next guy was professional enough and it got done. But I wouldn't recommend refinancing with Nationstar Mortgage. It took a long time and it was very challenging. I don't know if it was just that loan processor didn’t have their stuff together or if its systemic with them, but I wouldn't use them again.

Had to talk with supervisor after my representative was less than respectful. Wish I had different mortgage company!!! Every month have to go thru this to get new password!

Nationstar's reps were very friendly. They improved my loan and that's a good thing. They were very good and worth my recommendation.

I made an extra payment in Dec. and assume the program knows the payment is to apply toward to the principal instead to January 2015. I called and talked the customer representative who is very helpful. Not only she fixed the issue but also advised me the paid off date for my loan if I continue make an extra payment in December every year. I thank you for her effort and knowledge.

I would like to say thank you for understanding and working with me to reduce my mortgage down while I could afford to pay the mortgage on a time frame, so I would not lose my home. The guidelines were very helpful.

Refinancing through Nationstar was so easy and convenient. All the paperwork was handled electronically and the customer service was excellent.

Nationstar needs improvement. The first issue was with the loan processor, Abby. There were some issues with her. I requested the transfer of funds be sent to my bank account and that did not happen. And I actually received a check on my doorstep that two dogs had beat me to.

I Had an awesome experience with Nationstar. Excellent customer service and their loan agents are awesome. Thanks for everything. Me having ADD disorder Nationstar was able to explain everything to me and walk me through everything perfectly. This company goes the extra mile.

Understanding and Outstanding.

I needed assistance logging into my acct. online. The person that helped me walked me through the process and then waited on the phone with me while I reset my password to make sure I was able to log on. She was friendly and very helpful! I was satisfied!

Working with Nationstar Mortgage was extremely easy. They were very professional throughout and answered all my questions quickly and completely, as well as explained all options clearly. Their responses to my email were quick and they were always available when I needed something. I would work with them again, and have no trouble recommending them.

I've got a lot of mortgages, and Nationstar Mortgage was the best. They did a very good job. Nationstar Mortgage also has very friendly people.

They really worked to help us by providing the Affordable Home Loan and it has really been an asset to us. They are very customer service oriented.

When I clicked on the url to view my statement, it asked for my user name which I did not know. I did know my password. When I call Nationstar to find out how to find out my user name, I only had menu choices which would not give me access to an agent. I spent almost an hour on line and finally got to a live person. When she asked my opinion of the service, I told her that it takes too long to get to a live person.

I was calling to check on the monthly payment due on a rental home we own. I usually wait until I have the rental payments, which are due on the 1st and late after the 10th. January was a bit late due to holidays, college girl renters, etc. I usually pay online, but was subject to a $9.95 computer fee. This is NOT mentioned on the statement, but only states...on or before the 17th of the month. The representative I spoke with was very knowledgeable, very fluent, easy to understand, although he was foreign. He took my payment over the phone, without a penalty, and was very personable. Thank you for such a person in your phone, customer service, staff.

Nationstar Mortgage bought our Bank of America loan and we refinanced our old mortgage because we had a higher interest rate. Their mortgage professionals were okay at first, and then they kind of disappeared. But it was fine and they got the job done.

Tried to find out about my mortgage fixed margin value and if its rates are being regulated by Libor or Treasury index. Had to go through three people and wait for 30 min before I could talk to a competent enough person. This basic info should have been readily available and not have customers be on hold for a long time. I would recommend more staff training as well.

We deposited a check in our own bank which took longer to clear than normal. In the meantime, I had paid our mortgage payment to Nationstar. When I learned of the problem, I called immediately. Spent 20 minutes navigating the automated phone system and finally got a human being. She spoke broken English, put me on hold 4 times, told me the wrong information twice and during the entire time there was a screaming child and a man yelling in the background. She never did resolve my problem.

My refinance was excellent, they were very helpful and knowledgeable.

We were very pleased with the refinancing process from Greenlight Loans - a subsidiary of Nationstar. We are also very happy with Nationstar in particular, the ability to view our loan information on their website and to have the option to pay our mortgage online. I would highly recommend both Greenlight Loans and Nationstar Mortgage.

I had a bad experience balancing the loan with Nationstar. I refinanced my house last year and when it was refinanced, they told me that it was $3000 for taxes. I received a bill from the taxes department and they are charging me $4000. I'm not angry and I always recommend it but I would try to see what I can do with what happened.

On January 7th I had a discussion with a gentleman regarding our past due payment. He told me I could spread the payment out over months. The amount he said was $24.90 I kept asking if he meant 24 dollars and 90 cents, his response was "yes $24.90." On January 12 $2,490 was taken out of our checking account. This resulted in my husband who was traveling, have to move out of his hotel room because the bank card was declined. I called your company on 1/13 and was told I had to fax a copy of the bank statement and a letter requesting a refund and to call back in 24 hrs to be sure this was received. I called in 24 hrs and was told the document was not uploaded to the system yet. I called again in 30 hrs and told the same thing.

Though it took longer than I'd like, I'm very happy my interest rate went down and has saved me $400.00 a month. Anthony ** was great throughout whole process. I would recommend Nationstar to friends and family.

It been a pleasure be a customer. Experience so far has been great with customers service. Thank you.

I called to discuss the changes with our escrow account for 2015. Customer Service was very helpful and polite.

I just wanted to say THANK YOU! I appreciate the HARD work everyone did for me during the refinancing process. Of course there were some bumps in the road but I think that each team player put out extra effort to make the whole process work. I was really slow. I know that they wanted me to move faster. But I appreciated that they allowed me to take my time like I needed to do. I had tried to do this process with two other entities and they were forcing me to go faster than I wanted. So, I quit. Thank you for walking me through the process! Go team!!!

I have nothing to say but favorable things about Nationstar. When they took over my mortgage from Bank of America I was past due because of illness. They worked with me until I was able to bring my payments current. And even though I was behind in my payments, the customer service representatives were always helpful and pleasant work to speak with. I would recommend Nationstar to anyone looking for a mortgage company.

In December I sent in to Nationstar the paperwork to set up monthly payments via my checking account. This was not done by Nationstar. I also made a payment for January. This was not put towards the January payment but was put towards the principal amount of the mortgage. Therefore, I was in arrears for January. This isn't the way to start out with your company. I have over a 800 FICO score & I don't like being in arrears. Once again I have submitted via e-mail to your company to pay via my checking account. PLEASE make sure this is accomplished.

Steven and I would like to let you all know how very disappointed we are with Nationstar. Last year we had a very rough year. I called in Dec. and was told to pay up our account, and put in for a modification. Every time we called we never get the same person and every time we call we are told something totally different, even when we call the same day. The day that I called to get the correct amount to pay it current, Steve and I called, every time it was a different amount. Some of the customer service people we talk to are rude and won't give us the time of day. We are paying 12.34 interest, no one should have to pay this, and we can't afford it at all. We put in for a modification, we were approved but the payment never moved or the interest either. How is that modifying? No one can answer that question. I was told when we have normal 40 hour weeks, re-apply.

I wanted lower rates and a 15-year mortgage instead of 30. I chose Nationstar because it was really easy and convenient since they already had my information. We were with Nationstar before, we refinanced with them. So, it’s really just sort of the same old thing, which is a good thing. Also, their rates were good and when I talked to them, they said the right things. The first guy we talked to was very helpful, understanding of the situation we were in as far as wanting to refinance. He listened to what we had to say as far as what we're looking for and gave good recommendations. I thought he was prompt, courteous, quick to get back with us, and answered our questions. He was very good. On the other hand, the guy who did the closing was good but not quite as good, honestly. When you're in an industry, you tend to have some jargon that you're used to using that I'm not used to. And so, sometimes, he uses those terms, and I couldn't understand what he's talking about and I needed to figure it out. He should have been just a little clearer with that.

Frankly they suck, they stopped sending me monthly statements via mail, have consistently applied my payments incorrectly, esp when sending extra principal, and have denied me internet access without notice, have not returned calls left specifically for a rep with an extension that I previously talked to after leaving no less than 5 messages.

Call concerning my Feb. payment. It was 01/15 and had not rec. Also inquired about year-end statement for 2014 for my taxes. Customer service rep did a nice job.

I haven't done this very often in my life but it was a pretty painless experience working with Nationstar. There was no reason to be unhappy.

Just went thru the process of refinancing. Stephanie and Roland were very helpful. It was clear they knew how to deal with customers. The paperwork was all in order and they even sent a notary to my house to close. Thanks to all!

We had a mortgage with Nationstar and received an offer to refinance and did so and it was the smoothest process I have ever experience in a real estate closing.

The recent refi went fairly smooth.

Spoke with Beverly ** who went above and beyond to help me. Will definitely use Nationstar again. Excellent customer service.

Received a Delinquent Tax Notice and when I called the representative was informative and helpful.

We went to Greenlight. They are part of Nationstar now. We had our mortgage through them and we had a high rate. The initial salesperson was good but it was a little difficult in that we were supposed to get a discount because we've used Nationstar several times. However it took longer before my problem came to underwriting where the Underwriting Department was just beyond ridiculous with what they wanted from us. But that's probably our opinion of what they have to do.

The woman that assisted me did her job. She asked me if anything else could be done. However she did not speak clear english and had to be asked to repeat what she said many times.

I was on phone long from one person to other, seems operators did not know where to send. Each time I was switched I had to start over with name, address, loan number, asked if I want to make a payment. I was told and this is my 2nd attempt to get modification papers they would be mailed to me because I could not get the site to work.

Called day before about not receiving mortgage statement/ payment stub in mail. Somehow this was changed to only email statement! The women on the phone agreed to note account to drop one time fee for phone payment. Called back next day to pay, guy on the phone told me "no you have to pay fee" and that unfortunately he can't waive this fee even after he could see the account was noted to do so. He lied to me/then all of a sudden he could waive the fee after telling me he could not. The end result, fee was waived and I paid my mortgage. Not too happy with the run around and the changing of my paper statement to only email.

Nationstar bought the mortgage from GNAC then they contacted me a number of times and each time the additional cost to plow back into the mortgage was just so much money, I just was on the fence. But the most recent time, I had the least amount of cost added back the equity base or reduction, the erosion of the equity base. So I went ahead. I also reduced the term, brought it down to 10 years. We talked about what the cost would be to me and the process that we'd go through, so I'd made sense of it. Everything was handled on a phone call or email for when they got to the point of needing information. I think it was adequate.

I have had two loans with Nationstar. Both times they processed the loans with ease. They were extremely helpful with the documents needed and available for any questions I had. I would most certainly recommend Nationstar to anyone who is going for a home loan or an equity line of credit. Nationstar's rates are competitive and they're fantastic to work with.

This refi took 2 months to close. My first contact with a representative was 10/22. We closed 12/19. Somewhere in the middle of it all, the closing coordinator went out on sick leave. Nearly 3 weeks later, we were back on track with the refi. Some of the documents they required were ridiculous. Such as, and ENTIRE divorce agreement from 10 years ago. And I was a current customer! Never late on a payment in 8 years and excellent credit score. Michael ** and Steve ** were awesome however to work with. Not their fault!

My experience with Nationstar has been inadequate to poor due to customer service more than anything else. First person that contacted us, Mike, set an unrealistic expectation for the timeframe in which the loan was to be processed. I was asked multiple times to submit the same documents over and over. Six weeks into the process, when I questioned him on what they told me was gonna be thirty days or less, I got a very condescending, very bad attitude, very confrontational - so much so that when I called his manager and told him that I would no longer speak to that gentleman and I would deal with the manager only. The manager did his job - got everything done - so all praise to the manager, but by then the relationship had been destroyed.