Mr. Cooper Reviews

From the very first phone call to the very last one, Nationstar representatives could not have been any more professional, informative, and friendly during this entire process. I was kept informed of the process as it went along. The time schedule they proposed to complete the process was right on the money. Any questions I had were answered clearly and informatively. Nationstar representatives made this entire process painless and seamless and I could not imagine anyone not wanting to use Nationstar for any of their financial opportunities. Thank you Nationstar for saving me multiple hundreds of dollars a month on my mortgage.

Was very pleased with my experience with Greenlight. They were very knowledgeable, coached me through the process, was very responsive, and I felt as though they were looking out for my interests. Would highly recommend Greenlight.

Nationstar has fantastic customer service. If I ever have a question, they are very willing to help in any way they can. They also have very competitive rates for the great service you get as well. Usually you only get one or the other, but with Nationstar you get both. Couldn't be happier.

My agent lied. Then my agent quit and I was not notified. Hard to get any correct information from the company. When I went to close, the paperwork was incorrect and had to schedule closing a multiple times. Took longer than should have.

I am happy with how the refinance process went with my mortgage. And I would recommend Nationstar to friends. The only problem was funding was suppose to take two to three days and it took over two weeks. Otherwise they got all numbers to where I was happy.

Great experience getting refinanced. Very helpful and informative.

Nationstar was very helpful and got me the best deal on saving me money when I refinanced my home. I would recommend them to anyone that is refinancing their home as they do save you money.

It's really been good dealing with Nationstar -- five-star service all around.

On point, great experience. Everything was precise and accurate. Everyone was patient and made sure that all documents were in order. Very polite and I never felt like I was just a case number being processed. Would definitely recommend to anyone looking to refinance.

It was the best experience, I've had no hassle. All my questions were answered. It was a godsend opportunity for me, so I can go ahead and get my home refinanced. I have a medical condition and they helped me tremendously to get where I need to be to be able to continue affording my home. Thank you, thank you from the bottom of my heart!!!

It was very good. It lowered my payment this time. The first time it lowered my interest rate. It was kind of frustrating a little bit but we got everything straightened out and once everything was straightened out then everybody understood. I understood that there were things going on. Everything went real smooth.

My loan got sold to Nationstar two years ago. I refinanced my mortgage because the value had gone up a lot in the area and we had some repairs that we wanted to do that we didn't have the money for, and they were great. I got peace of mind now because we've been able to improve our house, getting someone to replace the roof, all those things that were bothering me. And it's only costing us an extra $150 on our mortgage. It's been easy, quick and thorough.

There was one miscommunication somewhere during the process but generally it was pretty good. We just wish we had a lower mortgage rate. We weren’t quite happy with it.

Responsive and quick close with limited hassle. Well managed process.

I have been with Nationstar Mortgage since 2012 and recently changed over to Greenlight and couldn't be happier! The representatives from greenlight were very helpful in my loan process and would highly recommend them to anybody looking for a new loan company. They were very thorough and the communication between us was great! Thank you Nationstar MTG and Greenlight!!!

It was very easy, and I saved a lot of money.

I have refinanced my loan with Greenlight two times now in 9 months. The first time I worked with Andy ** and Valencia **. I was very skeptical about the process, I was very unsure of my reasons to refinance my loan. After talking with andy about my concerns, he explained the pros and cons to me in terms I could understand and not all them big government mumbo jumbo words that mean nothing to people. My bottom line was the mortgage payment I would have and the closing costs. That's where I become skeptical. Closing costs they say a fee then a few days later it seems the fee got higher. Andy tried to explain it to me but I started to back out. Andy gave me some time to think about it then called me back a day or two later. After about a 2 hour phone call I chose to refi my loan.

We were pleased with the ease of refinancing. Had been putting it off for awhile because of the "hassle" of all the paperwork. There was one error on one of the papers due to notary's instructions. Otherwise, would have given 5 stars.

Communication was slow but ultimately turned out great.

From the moment I was in contact with the Greenlight loan representative, I felt taken care of and understood. She was with me ever step of the way. Amazed that they came to my house in the late evening, fitting my schedule, to sign the loan papers. Can't thank you enough for your attentiveness to my needs during this process!

Delivered everything they promised. And did everything quickly, I might add. That's all anyone can hope for, truly.

I was very satisfied with my experience refinancing my home with Nationstar. They were very professional and in contact with me thru the whole process. My husband had passed and I needed to lower my payments and interest rates. I was able to go thru make your home more affordable program thru Nationstar and they helped me thru the process. I am now able to keep my home and afford the payments. They also waived late fees I had accrued which was a blessing. I would recommend Nationstar to anyone needing a mortgage or refinance. They did an awesome job, thank you.

Todd and Tina help the process to refinance my mortgage very smooth.

We were approached by Nationstar to get better interest rate. 14 years into our 30-year loan. Apprehensive since we already paid so much interest. We were shown that we could save a year on loan and $100 a month on top of that. We had to do this! We worked on it for some time, little things popping up, found out we had some Title liens from medical bills on our home that had been long paid off.

I did not close at a title company nor with a competent agent! I closed with a Notary Public that gave me incorrect info & couldn't provide copies of my signed documents. Had to wait a few days. Very unprofessional, unorthodox. Very stressful, uneasy feeling. Ended well, but horrible experience!!

I just want to say that since Nationstar has handled our mortgage, we have been extremely satisfied and then when we worked with Greentree to refinance along with Nationstar... together it was a smooth process. The people we worked with were wonderful! Thank you!

So professional, knew every next move. Issue with notary send to my home, closing attorney comes to my home. I was assigned a person who took me thru the approval process then someone who took me thru the completion process. Honestly I could tell the infrastructure that was in place was all based on client satisfaction. Would recommend this process to my closest friend.

We just just closed our refi with Greenlight/Nationstar. It was a long and complicated process. We are so pleased with our loan team, especially Ricky **... amazing and very patient through the whole process. We saved over $400/ mo.

We have been doing business with Jay ** for years. He is honest, thorough and always answers all my questions promptly. I'll never go anywhere else for my refinancing needs!

Excellent communication with me at all times, awesome.

My experience with Nationstar Mortgage and Greenlight Loans was very positive. From the very beginning, they were both customer friendly and very helpful. Their support in helping you navigate thru the entire refinancing process was outstanding. And without a doubt I was treated fairly at every step of my refinancing. I would highly recommend both companies.

The reps I worked with took their time and explained every thing I needed to know. Also, they were helpful when I was away from home trying to get the paper work they needed to complete my loan. Thanks.

Wonderful people and exceptional service.

I want to especially thank Tony ** - closing coordinator and Kenneth ** - Mortgage Professional for their invaluable assistance during my recent refinancing process. They went above and beyond to help me and made my whole experience pleasant and satisfying. I truly appreciate the professionalism and courtesy they've shown me. Because of them, I will continue doing business with Nationstar Mortgage and will recommend you to my friends and coworkers. Thank you again. God bless!

Since I already had Nationstar as my lender, and my credit being excellent, I expected the process to flow easily. I knew what was expected and had everything ready. Nothing unusual happened and the refinance completed in a normal way.

Our loan processor at Nationstar was excellent! My kept us informed every step of the way and made sure we knew what the timeline as well as next step would be. She made our experience and we had complete confidence in her!

One of the many things that impressed me right from the beginning was the professional attitudes I encountered. I found that I was treated the way you expect to be treated. An asset that has really faded away. The main thing is the way the complete transaction was handled. I was kept informed as things were being processed. Also the deal never changed. I received what I was promised with no little last minute charges. Things could not have gone any smoother. Thank you.

I just want to send out a huge thanks to June ** and Tony ** for helping with our refinance. They help make everything go smoothly and when things got held up Tony pushed things along. He was always in his office when I needed him and responded normally within minutes. I would highly recommend these 2 for anyone who needs home loans.

I wanted to let let you know how lucky your company is to have such a wonderful asset such as My **. She was extremely helpful with the refinancing of my mother's home. Not to mention patient as the process was new for me and adding my name to the loan. We were lucky to have her as our officer, as you are as an employee.

Greenlight customer service was accurate and honest.

After 5 years we were finally allowed to refinance our home. Nationstar was thorough, fair, communicated every step along the way and beyond helpful. They truly understand the meaning of customer service!

Quick, accurate, good experience.

Our closing coordinator Wayne ** was extremely helpful. He went above and beyond to help make sure we got our loan done. I would highly recommend Nationstar/Greenlight to anyone.

I was very impressed with the manner in which my Re-Fi was handled. Professionally and Courteously.

The refinance process was seamless and efficient. From start to finish, the process was rather straightforward and everyone involved were extremely helpful and patient. I was so impressed and satisfied with my experience. I recommended Greenlight Loans to a friend, and I never recommend any product, service, or company to my family and friends.

I tried a well known competitor in order to refinance my mortgage. They were inept and could not answer any of my questions. I pulled my application and transferred it to Nationstar. There I received professional service by knowledgeable staff. My refi went very smooth and all of my questions were answered.

Great service! Been with Nationstar for years now and have not had any issues to complain about. My last refinance was well handled. It was great to deal with very professional people! Kept me informed throughout the entire process. Thank you!

The loan was easy, as I was able to review and approve the docs online before signing. No out of pocket expense and we lowered our mortgage by $300 per month! Thank you Nationstar and Greenlight! Another happy customer!

Truly a enjoyable experience. Very professional.

Greenlight Loans makes refinancing your home loan seamless. My mortgage professional went over all my options and listened to what I was trying to get out of the process, and he helped me pick the best loan for my situation. I was able to lower my interest rate, lower my monthly payment and take money out to pay off some bills. They do all the footwork for you. The appraiser was at my house on the 2nd day of the process. The Closing Coordinator made it truly easy - she either emailed or called me daily just so I knew where we were in the process. Everyone I spoke to was professional and knew what they were talking about. No rookies here!! Greenlight Loans was truly the best company I worked with while refinancing.

I was so skeptical that Nationstar Mortgage could refinance my existing mortgage with minimal money out of my pocket, lower my rate 2 percent, reduce my remaining 21 years to 15 years and still lower my monthly payment. Why would they even do this when they held the current mortgage and stood to lose money. Did I mention that the closing would be at my home. Well everything promised was realized. I love Nationstar and am still pinching myself to make sure I am not in a dream. Thank you Nationstar, I'm impressed.

Nationstar/Greenlight Loans recently assisted me with a refinance of my mortgage to remove the Private Mortgage Insurance from my loan. They were helpful, friendly, and quick to get my loan through the process and to closing in a timely manner!

Tony was a pleasure to work with! He told me exactly how everything was going to go! Thank you for everything!

Excellent experience and I am a real estate agent so I know how the process can get complicated! The loan advisor and the processor and their manager were experienced professionals who understood their system and were able to do it all and guide me at the same time and close on time! They were available by phone the couple of times we had to solve a problem. The rest of the time it was by email. I recommend Greenlight Loans very highly.

I had an amazing experience!! It was hassle free and very convenient. During the process they made sure all my needs were their Top priority. I would definitely recommend to anyone looking for a great mortgage company.

My experience with Greenlight Loans was excellent. The representatives were able to provide me with the help I needed where other companies weren't. Their response time was immediate and they stayed on top of all issues.

I have been working with Nationstar to refi my mortgage and had to deal with several different people who left the company. Finally I got assigned Roscio ** and Jason **. Rocio was super efficient and fast to turnaround and explain every document. I was ready to cancel my refi with Nationstar and switch to Quicken. Only Rocio's commitment and dedication kept me from switching. You have her and Jason to thank for my business

Great experience with Nationstar/Greenlight. That is why I wanted to stay with my refinance with Nationstar.

This was the easiest refinance experience. Everything was done online. When we needed to sign paperwork, Nationstar sent someone to the house.

My mortgage refinance was easier than I could have ever imagined! Great experience!

It is and has been totally confusing dealing with Nationstar/Greenlight Loans. My original mortgage was with Nationstar but I refinanced with Greenlight. I still make my payments on Nationstar website with a Greenlight loan number. It took a month and several phone calls to get it right.

Refinancing is no fun. But Nationstar made it as quick and painless as possible. They had good communication throughout the process and I worked with the same person through each step until they handed me off to the next specialist. Most of the process was handled electronically (online/email) which is how I prefer it to be. I'd definitely recommend Nationstar!

My husband and I had the best refi mortgage experience with Tony **, our closing coordinator & Charles ** our Mortgage Professional. They were both extremely helpful and answered any questions we had. Tony provided full explanations of our options and Charles took us step by step through the mortgage process from there. Their expected time to closing was quick and we in fact closed quickly. We are very happy with our new mortgage and I would recommend these two to any of my friends or family looking for a mortgage or refi.

I would recommend your services. My loan was acquired from Nationstar approximately three years ago from Bank of America. The transition was, to say, the least awful. Nationstar did not even care about my needs. I was going to refinance with a local big mortgage company, but I gave Nationstar a 2nd chance. To my amazement, the new company that Nationstar had employed were great. I even expressed my gratitude over the phone. I was so glad Nationstar up and found a different company to do their PR. It was so easy, I don't even think I spent over 10 minutes over the phone to refinance. Thank god Nationstar dumped their own people and went outside the box. Hats off. Thanks.

Great experience with our refinance.

Representatives were knowledgeable, courteous, and respectful. Made the entire process very easy.

It took three months to get Nationstar to take my payment from my auto withdrawal account.

Working with Greenlight loans was an awesome experience. All questions that I had were answered truthfully and I was given the opportunity to change my mind or keep going. I enjoyed each person that I encountered. They were knowledgeable and courteous! I couldn't have asked for a more pleasurable experience when having to refinance my loan!! Thank you!!

Sunchoice sold my mortgage to Nationstar. After the mortgage was transferred to Nationstar, I had another house and sold it and put $100,000 on the mortgage. The mortgage went down to $62,000. I was gonna open a business and needed to refinance a house in order to pay the money. Nationstar offered me a refinance company that would handle it, and gave me Greenlight to refinance. They were very professional. Everyone was very great and it was handled very nicely. However, they told me the extra money that they had returned to me was short of escrow, so now the mortgage went back to over $1,000. That didn't hit me well. But besides that, everything went well and I was very satisfied with everyone that I talked to and handled the account.

At first it was good and the young man kept in touch with me. But then it went over to another area and I talked to her on the phone once. It was with Greenlight. I wasn’t too happy with her. So I would go back to the other guy and he initiated the mortgage and then he would get the information and get back to me right away.

We have been with NationStar Mortgage for some time. Have always had great service EVERY time I have called in. We just recently had the experience of refinancing our home with them and had top notch service. Everyone we have been in contact with has been extremely professional and extremely polite. They went above and beyond our expectations. Never before have I experienced this kind of service. Great job NationStar Mortgage. Keep up the great job! Very Satisfied Customers!

My loan got transferred over to Nationstar Mortgage. I looked into refinancing with them to get a lower interest rate. They gave me all the right information that I needed. Since then my home loan is cheaper and I'm able to make my bi-weekly payments easier. So far I'm happy with them. I'm very satisfied. I haven't had any problems, so overall they're a good company.

I like Nationstar a lot more than my previous mortgage company. They were great and easy to deal with - good and flexible customer service.

My previous mortgage lender sold my mortgage to Nationstar. Since they are now my current mortgage lender, I thought it was easier to go through them with my refinance and lower the interest rates. I didn't have that many refinancing options since it’s like a rental income, but they're pretty straightforward about it. The mortgage professionals were really good, very friendly, knowledgeable, and responded back to me when I questioned... though the process took a lot longer than I thought. But now I have lower mortgage payment and I've been happy with that.

Was very pleased with Christopher and Jenelle. And especially with Jenelle, as she called me on every step of the way, so I was keep in the loop of progress. Was much better than wondering what stage we were in. Both were easy to work with and I am happy with the whole process. Thank you both.

Nationstar is always helping me in getting statements sometimes. They’re good.

I want to let you know what a wonderful job your entire team did on my recent refinance. Each person I worked with was friendly, courteous and followed through on their commitments. It was such a refreshing experience to work with a dedicated and customer focused set of individuals in this day and age. As a direct result of your service I will not hesitate to recommend Nationstar to any of my friends contemplating a home financing transaction.

I just got the mortgage with Nationstar and I recently refinanced with them. Sometimes, the process of refinancing got stuck because I was waiting for somebody to call me for information and he wasn't calling. I called back and the lady, at the last moment, did everything she was supposed to do so it overall was okay.

We have worked with Maria on and off over the past three years and have always had a wonderful experience in dealing with her. She is very knowledgeable and dedicated to providing the very best service and information. Maria will always be our first call when considering financing of a new home or a refinance of an existing. Thank you Maria!

To be honest, I was concerned when my mortgage was sold to Nationstar and I saw negative reviews online. Having been with Nationstar for several years, I can say that my experience has been generally positive. My statements arrive timely, making payments is easy, and I receive escrow and tax documents in a timely manner as well.

We finally decided to do HARP loan and Adam ** being loan officer, very proficient, helpful and knowledgeable and from there, our closing coordination, Tony ** took it from there and we closed in a very timely manner. Both very professional, knowledgeable, and understood we wanted to do this quickly. I would definitely consider refinancing in future with the assistance of these two gentlemen. Both answered our questions and responded in a timely manner, always willing to help us understand any questions.

I was unable to login using my password and called in for help. Overall the service was excellent but getting through all the automated phone options was challenging. The people I talked to were helpful and awesome; the phone menu was a pain.

Compliments to Nationstar and its staff on my refi! Great job by My **!

Was a long and very frustrating process, but not really your fault. I guess Fannie or Freddy changed the rules along the way. I really appreciate the extra effort Tony went through to get it pushed through and in the end it all worked out.

It has been a very reliable and excellent company to work with. I have no complaints. Easy to contact and representatives are very helpful.

Nationstar sent me a target letter in the mail saying that they knew my current interest rate, my current payment, and that I was eligible for a lower interest rate and a lower payment. That got me interested and it looked right so I just pulled the trigger on it. The mortgage professionals I dealt with were alright but as it got towards the end, I cancelled a couple times because they seem to be very disorganized.

My recent experience with Nationstar was very pleasant. My first contact with the representative (Mr Ross **), was very positive and encouraging. He explained my options in a timely manner and answered my questions regarding the procedures. He was very knowledgeable about his job and In my opinion, he is an asset to the company. On the negative side, I felt that Michelle ** was not aware of the details of my file and in 3 occasions she gave me wrong information and caused me aggravation.

Their job is to process loan payment and they can't do it right. Many hours I had spent correcting their mistakes in allocating fund for my mortgage payment. They had me paying interest that had not occurred intend of applying it to principal as noted on their payment forms. Even after switching to the automated payment they would go and split the payment up again and I would have to call to have corrected after being on hold for long periods of time. So as a mortgage payment payment taker, seeing as they can't take a payment correctly, I would have to rate them as horrible to the worst.

I find Nationstar’s website easy to use and the help is friendly and fast.

I have been with Nationstar for a few years now since they bought my mortgage from the previous bank and everything has been going very well. They are easy to work with and take care of my questions and need when I have them. I also like their website as you can handle most of the necessary task right there.

I am writing this review, since I try to contact Nationstar but with no luck. I sent 3 emails but got no real response. When you call you cannot talk to human, its a machine. I don't want other people to make the same mistake I did. They are the worst ever. If you can help it do not borrow money from this company. They are basically thieves. They have your info- they go as often as they like into your account and take the money. This month they took double of the amount we agreed upon. Last month they took 1 1/2 times of the monthly amount. And no matter how many times I wrote them. They just put their hand in my bank account and help themselves. Be aware of this issue and do not take a mortgage from them. Learn from my experience.

Nationstar bought my mortgage from another mortgage company. I refinanced to get lower rates and cheaper monthly payments. My interaction with their mortgage professionals was outstanding. Everything went smooth in the discussion of my refinancing options. Nationstar is a great mortgage company.

It was a simple & expeditious process. I would recommend Nationstar to friends.

Nationstar is good with refinancing my mortgage. What stands out from my experience is the customer service and the individuals I dealt with.

Refinancing with Nationstar was a painless experience. It was very simple, very easy to do. I've had mortgage with them for a long, long time and I just redid the mortgage because I wanted to do some home improvement. I think one of my friends had something through them and recommended them. Their mortgage professionals were excellent. I was able to do a lot of my work with them on the phone and then they sent things via email and I signed and resubmitted.

My overall experience with Nationstar and Greenlight was good. It was good, no problem. Everything just went smoothly. And no glitches and closure went well, and everything just kind of fell into place. We were pleased with it.

My mortgage was sold to Nationstar. I refinanced because I kept being told by people that my interest rate was way too high. And I also went with Nationstar because they, more than anybody else, sent me literature and stuff to make it happen. The gentleman who did most of the process, Tommy, was excellent.

I’ve had a good dealing with Nationstar and Greenlight. I inquired from them about refinancing to lower my interest rate and payment monthly. They were just very helpful and friendly during the refinancing process. Anytime I had questions, they were there either by email or phone. It looks like it has lowered my payment and interest rate, so that’s what I was looking for. It's awesome.

My original loan was bought by Nationstar and after several years, we refinanced because Nationstar called with a promo where I didn’t have to pay any closing costs so we took advantage of that. I appreciated the guy who reached out to me to give me that option or I probably wouldn’t have thought to do it. He was good. I was able to pay off debt so it got me debt free other than the mortgage. It’s a pleasure doing business with Nationstar.

After Countrywide went down, then Bank of America went down, my mortgage went to Nationstar. I was interested in getting a lower interest rate with a shorter term loan. I filled this form online. Then Nationstar contacted me. I thought it was interesting that my mortgage company would call me and they had a division called Greenlight. They said I was eligible for HAMP or HARP, which is an unusual situation--a red flag when you’re savvy. Usually, you have to shop for mortgages.

Very easy to deal with the organization. Did a refinance on my home with excellent results. Highly recommend them to anyone who asks about the refinance. Very satisfied.

Nationstar and Greenlight bought my existing mortgage. I had my house appraised well above the split stale price so I wanted to go ahead and drop a PMI because I had only put in 10% but I had another 10% back wages. I chose Nationstar and Greenlight because of convenience. They made my monthly payment cumulatively lower.

I have no complaints with Nationstar Mortgage. They're doing a good job trying to incorporate online like log-ins and stuff like that. They're on the right track.

About two years ago, I refinanced one of my properties under the HARP program and it took almost six months to close the deal. When I called the first time, I talked to this gentleman and after that, he never called me back for anything. It would be common courtesy to call me up and say, “Well, everything is done.” Despite that, everything went well but it’s pretty hard. They ask you questions again and again--my credit rating and this and that, and this paper and that paper. The thing is, I’ve been paying my mortgage and this is just a refinance so this procedure where basically I got transferred from Bank of America to Nationstar, they already have all my information in front of them. It bothered me that the underwriter asking me this question and that question when I had provided all the information.

I have had a very good experience with Nationstar Mortgage. They have been very helpful anytime I have needed help. When I have had to call, the wait time is minimal and the person is able to answer my questions. I have also had good experiences with the website. It is very easy to get around.

Very helpful and pleasant to deal with.

Nationstar has been a good company to work with. They have made every effort to ensure I have the lowest rate and the least amount of fees. They even paid for an appraiser to come so we could refinance! I have had excellent customer service from this company and I would recommend them to anyone.

I called Nationstar Mortgage at a time when I needed help. I spoke first to Mr. Jeff **, and told him what I needed. He told me about how they could help me. he explain everything and made sure I understood. He was very kind and helpful. He waited for me to read and sign the documents. He never rush me through the process. He told me he had to turn me over to another person to finish the process, but if I ever had any questions to call him. I thought that was great!

Overall, experience was fairly easy. Everyone was polite, knowledgeable and helpful. Closing papers were brought to me to be completed.

We had a bad very experience in the past with a refinance. My husband would hang up on anyone calling from a financial institution and did not allow me to take their calls. When Jeff ** called and said he could help, I told him that my husband would not even consider it and started to hang up again. He ask me if I could just get him on the phone for five minutes so he could explain the difference in what he could do as opposed to what had been done in the past. Jeff convinced him take the refinance. Angelique ** handled the transaction and the whole process went through smoothly. She was kind and patient. We were very pleased. They reduced our high interest rate to a low reasonable rate that we can manage. We recommend Nationstar.

I've had my mortgage with Nationstar for several years. They gave good guidance and were very helpful--they had good answers and they were very courteous and speedy. I have a lower rate and it's nice to be done with my mortgage too.

Constantly lost paperwork, attorneys who reviewed my account found several serious infractions - one of them in my truth in lending statement. They understated my total finance charges by over 90000 dollars. It is being reviewed again for infractions county, etc. My payments went from 1004 to 1368, now to 1445 dollars. All I wanted is be treated fairly, I do not have an adjustable loan but my payments increased by 50 percent. Tried to modify paperwork, was always lost, currently being reviewed for further legal action.

The Nationstar Mortgage team did and outstanding job with my refinance. After providing all the necessary paperwork, we were able to process all paperwork online with no hassle at all. The closing attorney came to my house to close. That was very convenient.

Our mortgage was given from some other company to Nationstar. One of the agents called me and asked if I wanted to try refinancing with them and I found them to be much better than others. Now, our payments are less and from a 30 year loan, we got it down to 20 years.

Very easy, smooth, streamlined refinancing process. When they set it up, it was very easy, it was very good and they were very helpful with suggesting which financing option we wanna go with. We now have better interest rate and better payment. They're excellent.

My mother's mortgage was sold to Nationstar Mortgage six years ago. She passed away 2 years ago and I am writing as the executor of the estate. We sold this property and closed on 12/26/2014. Our title company sent a cashier's check for the payoff good through 12/31/2014. This was FedEx on 12/29/2014 and rec'd by Nationstar on 12/30/2014. The payoff check was deposited and cleared on 12/31/2014.

I only use the online service; haven't called to talk to anyone live. The online services are an easy access to my account. Understandable information. When I pay my bill and it save info on what you use to pay bill not having to reenter each time, which can waste a lot of time. Also mobile phone is even better for on the go access.

After an excruciating first refi experience (6 months) with Nationstar, my second refi was a complete turnaround. Stephanie ** and Christina ** made it happen in record time (1 month) with no hang-ups and excellent customer service.

Nationstar took over my Countrywide loan and got in touch with me about refinancing. They did an excellent job with my refinance. I have lower payments now. It was awesome.

It was a very painless experience recently going through the refinancing of my home last summer. I forget the gentleman's name (Michael, I think) who handled things was so patient and kind. Great at explaining the entire process - I truly appreciated working with him.

I've been in my home for 10 years and the thought of refinancing my mortgage and "starting over" really scared me. After speaking with Ron **, he made me feel much more comfortable about the steps I was taking to secure my home. He went over several options and ultimately we decided on a 15 year mortgage that will in turn save me a ton of money. Madeline ** contacted me shortly after with a list of required documents needed in order to proceed. Madeline was very quick to respond to my emails when I had questions. With all the stress of the holidays, I never once stressed about my loan status. Thank you both for making this a great experience.

I was originally from another bank which was cheating me on my loan - it was probably only 200 and then I later found out that it was over 300. Nationstar offered me a chance to save my house. The other bank didn't want to refinance my loan because they said it was too much money, my loan was so high, and my income didn't cover it. I think they were wrong. On the other hand, Nationstar is very good because they gave me a chance. I'd recommend them.

We have had a mortgage with NationStar for the past 5 years - and recently refinanced with them. They were courteous, efficient, and professional in all our interactions with them - and their rate was very competitive. I highly recommend them!

My mortgage was sold to Nationstar, I had no complaints or praise until I wanted to remortgage. The process from the first call to the last was easy and friendly. I was kept informed every step of the way by email and phone. Every employee I spoke with was knowledgeable and kind, for that I am very appreciative and pleased. Thank you Nationstar!!!

I had a good experience with Nationstar Mortgage.

Nationstar did an excellent job. It was a great experience and I was very thankful.

Ms. Shannon ** Was one of the best people that I have talked to and communicated with in about 5 or 10 years. She constantly kept me informed and was very patient with me. There was never a moment where I did not know what was going on or I had any questions and if I did then she answered them right away. My work schedule is a little weird and she worked with me and we got my refinance done much faster than I thought. If you have any Questions Comments or Concerns Please get in contact with Ms. Shannon ** at Nationstar Mortgage because there is no one better in my opinion.

When I refinanced, I had changed my automatic monthly withdrawal request at my bank. It caused an unforeseen ability for my nes requests to go through. Customer Service Department was wonderful in our efforts to set this service up again. It required both the bank and Nationstar Mortgage's efforts. But the great energy and persistence by Customer Service and their follow through accomplished the task. Thank you Nationstar Customer Service!

My mortgage got transferred to Nationstar years ago. I inquired with them about refinancing because of my high mortgage payments and certain things in my family have changed. They were very easy to deal with and very knowledgeable. Any questions, they answered and gave me information I needed. They were able to lower my mortgage payments.

Nationstar made it very easy and I enjoyed working with them. The people I dealt with were very positive and they had the best interest in me.

I felt some loyalty with Nationstar Mortgage so I refinanced with them for a cheaper finance rate. I liked that I didn’t literally have to leave my home to do it. We did everything online and over the phone. The rep that I talked to was very professional and answered all my questions. And when it was time to close, somebody came to my house to do it. It was quick and easy and they did all the leg work. And I was able to save money!

I have to say I had an overall good experience with my refinance with Nationstar Mortgage LLC/Greenlight loans. In all honesty it was a lengthy process for an in-house refinance, but working with Maria ** and Jazzlyn ** was a really good experience. They were really helpful and patient with the situation. I would highly recommend working with them. And I just like to tell them thanks again.

I wanted to refinance and a couple of other places had inquired about picking me up. Then I found out that I was already with Nationstar and that they had all the information that these other companies wanted, so I said I better stay where I am and I don't have to go digging into all these other papers to give them some other information. Long story short I refinanced with Nationstar and I'm happy that I stayed with them instead of going with these other companies. My experience with them was very positive. The people that I spoke to were very helpful. They told me what they wanted and what they needed and took care of it and came back and told me they had taken care of it.

My experience with Nationstar has been very good. It was a very smooth process. I would recommend it to a friend.

Our loan was with Nationstar and we were satisfied with them but we received a phone call from Nationstar asking if we were will to refinance our home loan from a 30-year to a 15-year. They answered all my questions and all the numbers looked good. We went forward and we refinance and now we are in a much better place than where we were. Thanks Nationstar.

We were sold to Nationstar at first from Bank of American and got a letter in the mail saying that we could refinance so we decided to do it. My contact was a lovely woman and amazing. She answered all my questions and it was nice that she gave me her personal number to contact her again and ask more questions and make sure it went through alright. We were really happy with the way she conducted herself. It's nice having a smaller payment every month which also helped us to plan a better future and makes it easier because we have a baby now.

I have 2 mortgages with Nationstar and have refinanced both of them. They were efficient and accommodating. They came to our home on a Saturday to conduct closings. I would highly recommend them and would use them again. As a realtor I encounter many problems with mortgage officers and underwriters. This was not the case with Nationstar.

Nationstar Greenlight Loans was a positive experience, very good. I talked to two people that handled it. Mr. Christopher and Ms. Tracy ** were very helpful. I think the only negative is the underwriting process was a little bit excessive.

Nationstar was great. It was very timely and very helpful.

My overall experience with Nationstar Greenlight Loans was good. They made it easy with all the emails and phone calls and they came to my house for the sign so they made it easy.

My husband liked everything about Nationstar Mortgage and was shocked that it was for real. They did it faster than we thought we would go through. He’s done it before, and it didn’t pan out but this firm didn’t do that. He was thrilled about it and made this year good. Its better rates lowered our rent a little bit and it was a lot to me. He would definitely recommend it, and so would I.

Nationstar was my mortgage company and I decided to refinance with them since it seemed to offer a seamless transition. I personally wanted do it because the interest rates were better than when I initially bought my home. They did a fantastic job, I was able to get lower rates indeed. I didn't have any issues with them. Everybody I worked with was very knowledgeable and they were very helpful. They were all very good and everything went as planned.

We had a loan with Bank of America and it switched to Nationstar Mortgage. We actually refinanced with Greenlight and they were pretty good - friendly customer service - and I like it. They were able to reduce my repayment years from 30 to 15.

I figured that I'd get lower rates if I refinance my old mortgage so since we were already with Nationstar, we refinanced with them. It was an excellent experience and the team was very professional.

I was happy with the overall experience but had problems with the fact that the previous loan escrow balance was used to pay a portion of the loan fees. I was not told this would happen. Also, we had to refinance because our mortgage payment was increased by over $160 per month and the only explanation I could infer was Nationstar failed to pay the PMI and was trying to catch up. This was not fair and was not our mistake but forced us to refinance our loan.

Our refinance was handled in such a professional, simple manner. It was such an easy transaction that enable us to save on our monthly payment. It was almost too good to be true! But it was true. I would recommend Nationstar for any mortgage needs.

I have no complaints with Nationstar. Always very helpful. I have recommended them to friends. Very pleased with everything.

Nationstar has been very helpful in making sure we had the best interest rate and helped us refinance with minimal fuss. We didn't think we needed to do anything, but the Nationstar employee was very knowledgeable about our mortgage and the best way to refinance.

Nationstar and Greenlight were fine. They did respond right away when I emailed or called. We appreciated that.

The Nationstar loan officer who did my loan, did a wonderful job. She did the actual leg work in getting the documents. It was a good experience.