Mr. Cooper Reviews

I have had a mortgage with Nationstar for 2 years after being transferred from B of A. Compared to the previous company, it has been smooth sailing with Nationstar. I refinanced about a year ago, without any hitches. I have automatic payments, electronic notifications and documents and am very pleased with the service. I recommend them without reservation.

I have been with Nationstar for five years or more, refinanced twice. I have received the best service from this company. Their representatives are top notch and know their jobs. I'm very pleased with Nationstar.

Excellent service. The follow up, and communication is superior.

When it came time for us to refinance, I could not believe the ease and the extremely quick turn around that Nationstar afforded us. We went from applying to complete refinance within three weeks. This was SO much easier than dealing with our bank. After 5 weeks trying to refinance with the bank, we finally called Greenlight and got such good service, I would recommend them to anyone!

A very easy, well organized experience. The staff was superb in their communication with us and the closing was fast. Two thumbs up for Nationstar!

Nationstar/Greenlight was very helpful and efficient with helping me get a reduced rate on my home loan with little or no confusion.

I was contacted by a representative of Nationstar inviting me to refinance my loan. They volunteered to give me a lower interest rate and paid for all the closing. I found the entire interaction expedient and professional. I was very satisfied.

The overall experience was a good. I know they are complications but they were all handle with courtesy and good manners.

I've been with Nationstar Mortgage for more than 6 years now and they have been very helpful along the way. We were even able to refinance relatively easy, saving us almost $300 per month! Their employees are always very polite. I also love the ease of making payments via online website!

We have our mortgage with this company and have refinanced with this company. Yet daily, we are received solicitation calls to refinance. I have politely asked them to stop, yet they continue, constantly interrupting our lives. We are victims of the very company we pay money to. So frustrating. Is there anyone out there who can help?

I love this company - always there for you. Great service.

My experience with Greenlight was fantastic. The two people I worked with, Kyle and Phillip, were friendly, fast and patient. They responded to my email and answered all of my questions quickly and thoroughly. I can't say enough good stuff about them. Working with them was a pleasure. They took my refi from an initial phone call to signing final documents in less than 2 weeks. I can't imagine it having been any easier.

Great service! Very Polite agent. Even though I have a strong accent. The agent understood me. :)

I had a Nationstar mortgage transferred from BOA. I decided to take the opportunity to refi through the HARP program. Greenlight made it fast and simple. Very happy with my new payment.

It was excellent experience. Fast and friendly service.

The best experience we've ever had with a loan company. The people we dealt with were not pushy and helped us in every way possible to obtain our refinancing.

I worked with Tony ** and Ali ** and had a very good experience with both (particularly Tony). He was always available to answer questions and was very informative and level headed, even when I got frustrated and confused. I would definitely recommend Nationstar to friends and family.

Tony ** and Shelly ** were very professional, friendly, and stayed on task so we could sign the final documents on January 23rd. We had only made contact on December 22nd and with the Christmas holiday - the time to close was fantastic. We would recommend Nationstar to others.

The staff was very efficient and I felt like they truly cared about me.

I had Nationstar for my first mortgage and I had refinanced with Nationstar and I was waiting for a distribution of funds (how much money went where) and I still haven’t received that. Other than that, everything else is pretty good.

Everything’s fine. I've had nothing but good experience with Nationstar Mortgage.

Your company was easy to work with.

Back when I was with Bank of America, I lost my job and was having a really tough time so I was trying to either refinance or do something to help me, but they just gave me the run around. But when Nationstar took over, they offered me refinancing and when I did, they brought my mortgage payments down. I also found them very easy to work with and they made the process easy. They took the needed information, filled out the paperwork - I didn't have to fill it out with the same people five times - and they followed through with everything. I felt like it was a team effort and I was very happy with the good job they've done.

Great experience with Greenlight Loans.

I want to thank the professionals at Nationstar Mortgage for the seamless & efficient service I received with the refinance of my home. I would especially want to extend praises to My ** & Roger ** for their courtesy, professionalism & expertise! I highly recommend Nationstar because these guys are great!

I can only explain in two words and please excuse my language, but it's the honest truth. The ** WORST service I have ever received. I was given the run around since day one, and the bad part is I'm in sales, and I would never give my business to the competition no matter the situation. In a statements I made saying I was going to not go thru Nationstar, I was told 'ok no worries'. That's when I should have pulled out. To Nationstar, I can't blame you as a whole, but I do blame the person that serviced me. If she worked for me as my sales representative, I would have fired her after that remark. I will never recommend you to anybody of the 300 employees I work with or the friends and family. I hope I never have to deal with you again.

I'd like to compliment two of your employees, Maria ** & Frank ** for the excellent service they provided me during the refinance process.

It’s been easy and good. I'd recommend Nationstar Mortgage.

The people in Greenlight Loans were very polite and professional. They were very patient and explained every step of the way. I would recommend them very highly. Thank You Greenlight Loans.

We had an issue with the notary that failed to have us sign the 3 day notice correctly. So we had to re-sign the document again which costs us extra interest.

It was not a good experience at all. We were told it would be an easy and quick refinance because it was within the company. Not so, it took months. We kept getting calls to please resend paper work that they supposedly lost or never received. In the end, one of the people finally told us it was never lost but that they were just too busy so it was just excuses to put us off for a while longer. Very disappointing.

Few mistakes along the way, costing more than expected. I hate surprises when it involves more money!

We recently refinanced our home and the experience was wonderful. We saved money and the customer service throughout the process was excellent. Thank You.

I was a little apprehensive because we tried to refinance with Nationstar almost two years ago and I had the worst experience and still didn't close after going back and forth for more than a year. Shaun ** from Greenlight Loans called and was very professional and explained everything in detail and if I had questions, he responded quickly... I started the process in early November and we closed right before Christmas. Very pleased!

Had a little trouble with return calls on questions to start with, but after that was addressed, all questions were answered in a timely manner. Nationstar had our previous loan and it is because of them that we were able to weather some really bad years and still keep our house. Thank you Nationstar!

We were hesitate to refinance only because of the thought of all the time and paperwork. I'm so glad we did. They made it absolutely so easy and everything with so SMOOTH. We were extremely happy.

When I started my refinance with Nationstar/Greenlight I was nervous but Jason ** and Nicole ** were so helpful and answered all my worries and questions. Every time I called with a question, they were quick to respond and always with a cheerful demeanor. I would highly recommend Nationstar/Greenlight with any mortgage needs.

It was a pleasure working with the people from Greenlight. They were easy to work with. I had attempted to work with another mortgage company and kept getting emails or phone calls from them needing to justify this or that or what I had in the way of retirement. I became very uncomfortable with them. I called Jeff at Greenlight and got the paperwork going and it was completed in less than a month without the the hassles. I will definitely recommend them.

The Nationstar person I spoke to initially who helped me with the details of my refinance loan was great. The firm that they use to do all the closing was great. It was expeditious. They were pretty clean and easy to work with. The majority of the work was done by their closing team which was great.

The people explained the loan step by step and made sure you understood it all.

It was a pretty good experience working with Nationstar Mortgage. I wanted to refinance a couple of times and it came down to me having to have appraisals done on the house. Now I'm able to save some money monthly because they lowered the interest rate. They were pleasant, kept in touch with me and explained things if I had questions.

We had some credit card debt that we'd like to get rid of. We thought by refinancing we'd probably get rid of it to make us move on and make it less stressful. Fortunately I received a mail from Nationstar on refinancing so I went ahead and availed of their offer. They were pretty good. It took a little bit longer than I would think it should have taken, and I believe they dropped the ball a couple times (where I had to make some phone calls where they should have been making the phone calls), and this information kind of got a little bit touch and go, but in the end everything worked out. Ultimately we got what we wanted -- just less stress with the no credit card debt. It all ended up good in the end.

My prior mortgage company sold my mortgage to Nationstar. Then Nationstar called me about refinancing a number of times until I gave in and decided to refinance. It was all done pretty quick and they answered whatever questions I might have had.

Nationstar was very nice and easy to work with. They worked with me well because there were some extra added things that went on in the end of trying to close my loan, and they were really helpful in trying to get that resolved for me. All in all, everything went good.

When I first purchased my house my mortgage was with another company. Then it was sold to Nationstar. Nationstar then sent me a letter in the mail and it said that I can refinance at a lower interest rate. I did and now I save lots of money each month.

Based from my experience, Nationstar is a very good company. Back about 10 years ago, we had Bank of America. We didn't know anything about Nationstar until BoA transferred the loan over to them. We have other properties but we didn't owe much on that and the rate was a bit high. It wasn't that significant so we didn't bother with it. However Greenlight called me and offered to refinance the loan. It was a couple percent less than when we bought the place ten years ago. It's always been a comfortable setup as far as we're concerned financially. The rate wasn't that bad. So it's kind of nice that they came along and noticed that they could reduce the rate, and they did it. I'm very happy with them.

My experience with Nationstar was excellent. The process was seamless. They did an excellent job and knew exactly what they were doing. I got through it and I'm happy with the situation.

Absolutely wonderful customer service! Shawn was always positive and very informative as he guided us through our refinance. I felt that he really had our best interests in mind as he helped us complete the process. I will not hesitate to recommend him to my friends and family.

We all have had poor service with companies... However, it seems some companies, their people, and their internal processes allow for a much smoother way to address, handle, and resolve customer issues. Nationstar / Greenlight is 'POOR' and I would not recommend using them regardless of rate... They missed every mark along the way when handling my mortgage... Guess the good thing out of all of this is I am highly motivated to pay off my mortgage early so they make as little as possible from me!

Thank you very much. The refinancing process went great. It was hard for me but again thanks to Daniel **, my mortgage professional and Tony **, my closing coordinator. I had the ability to handle it. The two guys helped me through it. They were great and they surely know what they are doing.

We wanted to do some improvement to the home and just take an additional loan for the basement. We went through Nationstar and they recommended Greenlight Loans. The first lady I talked to was really awesome. The actual coordinator was okay though a little bit cold and wishy-washy in some cases. The refinancing definitely lowered the interest and payment. Everything got done but it just wasn't a pleasant experience throughout. Despite this, we are going to go through our refinancing if we want to do a 15-year. And anyway it paid off because right now we have a lower interest and a little bit of a lower payment.

Mostly a good experience. Everybody was helpful and knowledgeable. There was some difficulty reaching my closing agent because she was going through some training. There should have been someone to replace her. The interest rates were competitive.

I had my original mortgage a while back with Bank of America and they sold it to Nationstar. Since I wanted to get a lower interest rate, I decided to refinance and chose Nationstar (because for me to go to somebody else was going to create a lot more work). During the refinancing they were very timely and responsive. The instructions I received was very easy to follow and very simple to execute. It was almost checklist-oriented. The whole process was so easy compared to others it was almost flabbergasting.

I had a mortgage with Nationstar and I went to refinance it. I wanted to reduce my mortgage payments, so I could do it in retirement. They were very professional and they seemed to be very concerned about making sure that we were aware of the process, cause I kept getting emails and calls when the process went forward. And when I had questions, they answered them right away so I was really pleased. My mortgage payments are reduced and I’m thinking about trying to get on the twice a month payment plan.

I told Nationstar what I needed to close and they made it a good experience overall.

We just refinanced with Greenlight in December. Their customer service was Amazing! We were really treated like we mattered and all of our questions were answered extremely quickly within hours of a voice message or email. We were provided with many options to fit our needs and with very competitive prices. I look forward to dealing with them again! Very happy customers. :)

I was happy with the refinance and the fact that someone came to me and the person assigned to help me was very nice.

I refinanced with Nationstar to lock in since my first loan was an ARM. The gal that came to do all the paperwork was a nice lady and I appreciate her being on time. Everybody was nice to work with, explained everything that was going on and got me in the loop. They explained what different options were available and I wanted it to be straight, conventional, just to get rid of the ARM. They went through all the details and what that would look like so that I would understand what all my options were. Now I don’t have to worry about an adjustable ARM anymore and what the interest rates are going to do.

I was treated very well by Ms. **. She always kept me well informed and helped me to understand all that was happening when I was asking questions about my refinance. Her information was realistic and helpful at all times and she helped me through the delays when they came up. All in all a very good experience.

I was very skeptical at first when Nationstar contacted me to refinance my mortgage. But I have to say that I couldn't be more pleased. Bottom line... great customer service, and in slightly over a month, they reduced my interest rate and my monthly payment by about $250 per month, which means a lot for my family. The process was professional throughout. I now am a fan of Nationstar.

Refinancing our home mortgage was easy, efficient, and everyone was readily available for assistance.

Process was easy but dissatisfied with appraisal process. Felt appraisal was unfair which increased closing costs by approx. $2000 more than originally quoted. In retrospect, I could have done better working with local company and would have chosen that route had I known then what I know now.

I wanted to lower my mortgage rate so I tried refinancing with Nationstar. I talked to the first person and she went over rates and what the payments would be. I knew enough to know what I wanted as far as rates and all that. When they confirmed that's what I would get, I decided to go forward with the loan. Then someone else handled it from then on in and everything was fine. They were able to lower my rates and since I was happy with them, I've recommended them to other people. In fact my sister refinanced using the same people that I did.

Entire process was handled very professionally. I was kept informed and updated constantly on the status of my financing. I was very happy with the experience.

My husband and I recently refinanced our home through Nationstar Mortgage and let me tell you it was one of the most easiest, pleasant and professional experience we have had in a long time. The professionalism of Nationstar employees was outstanding! They kept us informed every step of the way! We highly recommend Nationstar as your Mortgage Company!

I have been with Nationstar for 8 fabulous years. Just had an extremely great experience going through the refinance process. I highly recommend them.

Friendly, Courteous, Explanatory. Was thorough in asking for the correct information from the beginning. Saved me some money...

Nationstar and Greenlight were my existing loan carrier. I wanted to refinance to get cheaper monthly payments. I could keep the same rates on the years left on my loan and I had had good experience with them prior to the refinance so I just figured that they were probably a good company to stay with. As far as the refinance, it was an okay experience and we accomplished the goal. My house payment is about $160 less than it was so that's awesome. But how we got there probably wasn't my favorite part.

We have our mortgage with Nationstar and refinanced with them because we wanted a lower rate. They were able to lower my payment while providing service that is fast and professional. Highly recommended.

It was a great process refinancing my mortgage with Nationstar. The only problem in the process, and we ended up getting it taken care of, was a miscommunication on some of the paperwork. At one point, they were going to try and charge me for that but they ended up addressing it so overall it was a slightly above average experience.

The refinance went smoothly. The cost of the refinance was on target, but they rolled the interest payment into the mortgage instead of asking for a check at settlement as I indicated was my preference. I am concerned that they sold the mortgage before we even completed the first month payment. That makes me think that we did not get the best rate available.

Nationstar screwed up my billing, charged me twice and charged me a late fee on an automatic deposit account. I have yet to be reimbursed for the money they owe me. Horrible company.

Very informative and very helpful with my questions and loan application. The interest was a little higher than expected but nonetheless, I was so very glad that I could even start paying off towards my house. Thank you so much Nationstar and Greenlight Loans for your help. Your personnel were very kind, helpful, and informative. I would definitely recommend you folks to family and friends. God bless.

Everything was done via email and telephone. I didn't even have to leave my house for the closing because they came to me! Everyone was friendly, professional and thorough.

My experience with Nationstar Mortgage was great. My last refinance was a disaster. All kinds of hidden fees. Nationstar was up front about all fees. My interest rate was lower than another lender I had spoken to. I would definitely recommend them to a friend.

Nationstar bought my mortgage from somebody else. Their mortgage professionals didn’t give me any hard time, it’s just that I had different issues with wanting to refinance. They disagreed to the terms that I wanted to do, and then they agreed to it. The guidance that I received from them was okay. I wouldn't say it was a phenomenal experience dealing with them but it was okay.

Nationstar took over the mortgage lender that I had before. They called about refinancing and as I'd been thinking about it anyway and wasn't unhappy with it, I just went ahead with it. I got my payment lowered. I really only talked to the two agents a few times and they're both good. A couple of times I got back to them for something and I was able to so I'm satisfied.

It took us a couple of attempts to get refinanced with Nationstar but when it was good to go, everything went really easy, especially the closing part. I'm glad we stuck through the whole process because now, we've lowered our interest rate and payment thanks to them.

I've always been with Nationstar. The mortgage professionals I've spoken with were great. I asked direct questions and they answered me and gave me everything I wanted. There were two people. One was Michelle and there’s this very first guy that contacted me - he was really wonderful. Other people had called me and offered me a lower rate for like a 15-year mortgage. And so I asked him, “Well, if you gave me a 10-year mortgage, I'd take it.” And he made it happen. That’s why we refinanced. A lower mortgage came in. So, we just have all this extra money now in our pocket.

A Sean guy called me initially and he seemed fine when I was talking to him. It turned out that he was supposed to explain all the conditions Nationstar has to me but he never did. The closer ended up having to try and explain a lot of stuff. She was like, "I'm sorry. I don't usually have to explain this so I hope I'm explaining it very well." It was an awkward situation since he did not, in my opinion, or according to her, do his job.

My mortgage was transferred from Bank of America to Nationstar. Then we got a call from Nationstar through Greenlight asking us if we wanted to refinance. Since I haven't refinanced in a long time or ever, I started asking around and finally thought okay it's a good time to go ahead and do it. It was an in-house refinance, during which they were very helpful. They helped me understand the language and made me feel very comfortable especially not being very experienced in home buying and refinancing. They led me to the different options and helped me figure out the best things. My monthly mortgage payment is now cheaper. In the future, however, if I do decide to refinance again or purchase another property, I think that all my information should be in one spot so that I don’t have to deal with so much footwork.

My experience with Nationstar has been alright since I purchased my mortgage. The only issue I had is last time I got a couple of phone calls about my payment, they tell me I've been late but sometimes they call me before my payment is due. So that's probably the only negative thing. I was mad today but other than that, it's been okay.

I refinanced with Nationstar through Greenlight Loans. They were pretty quick, stayed on top of things and got it taken care of.

They were very inexperienced. They sent a very ugly person to my house. She had an attitude and came an hour late. My daughter and I were waiting for her. It was supposed to be a 3 o'clock appointment. She came in about five minutes before four. She claimed that she called me but didn't. She walked to my house like it's her house. I had to tell her, "I’m sorry, you have to leave my house now. You don’t have to come to my house with a bad attitude."

I wanted to get better rates. So when they sent me something saying I could get a better rate, I called them. There's no problem with them. The only thing is they said we would do it all within the first month, and it took 3 or 4 months. I would recommend them but I would hope that people wouldn't go through the same situation I did where it took so long.

My experience with Nationstar is fine. As far as I was concerned, they did alright.

It was really convenient. They have good service and a good rate. Their people were very pleasant, very knowledgeable. No issues so far.

I have owed multiple homes for over 20 years and done several refinancing. Nationstar Mortgage has been managing one of my homes for several years. In 2014, I had the opportunity to refinance two homes including my primary with them. Not only did I get excellent terms but it was the fastest and painless closing I have ever experience. Their electronic system and service is the best. I have recommended them to several people and friends.

Our mortgage used to be through Bank of America and when Nationstar took over, we got a letter from them saying that we were eligible for refinance so that's how we found out about Greenlight. The home is a rental home and the people who were renting it were basically paying us the amount that our mortgage was at the time so refinancing helped us make a profit. The only thing that was confusing to me was that we kept getting assigned to different people who were going to help us do the rest of the paperwork. I got an email once a day saying that a different person was going to be my helper and didn't know whom I should send my paperwork to. Finally I called them and asked which person was actually helping me. Since we refinanced, we can pay our mortgage easier. Our experience with them was easy and they were friendly.

My mortgage was transferred to Nationstar. The payment is the same with my old mortgage company. It's the same mortgage but it's $20.00 more. I didn't create any money from it and the process to get it done took a long time.

I have contacted several departments at Nationstar Mtg. to try and work out a temporary solution to our payments for a 3-4 month period. We are temporary low on funds because my husband isn't working and drawing a very low amount monthly unemployment. He needs to have surgery which he has put off because of the money situation. I offered to pay the interest and escrow due monthly on our mortgage until he has surgery and can work again. No one at Nationstar is willing to help us and tells me there is no program that you have available that we qualify under.

I was looking at refinancing my loan because I just wanted a lower interest rate and lower pay. I got a call from Greenlight because they found out that I was going to try to refinance my home with somebody else. Dealing with their representatives was awesome. There's this one mortgage professional and she was great. She was very thorough and gave me all the options that I needed. She followed through on everything and went beyond her needs or whatever it is that she had to do to help me out. I have no complaints and no issues. They have been very professional, good people and helped us a lot, and I appreciate it. Thank you.

I recently refinanced my condo with Nationstar Mortgage LLC & Greenlight Loans and everything went very smooth, especially thanks to the help that Tony ** (the closing coordinator) and Rachael ** (the Mortgage Professional) provided.

Very professional loan service personnel. Loan processor was in contact with me by telephone throughout the process and explained everything to me in order to ensure that I understood each phase. I would highly recommend Greenlight Loans to all my friends.

We just want to get our mortgage paid off quicker and Nationstar worked pretty good with us. They took over another company we were with. We like them and now we're paying our mortgage off faster. It costs a little bit more but they cut the interest quite a way. It was good and we haven’t had any problem with them.

Nationstar and Greenlight were easy to work with and knowledgeable. Any time we had a question they answered and in layman's terms. The whole process from start to close was simplistic and quick. They worked around our schedule to get everything taken care of at the closing and made sure we had signed and initialed wherever needed before they left.

I refinance and I had a very good experience.

When I have called in to the Customer Service Dept, the staff has been very professional and treated me with respect. Thank you.

I had a Pleasant experience with my refinance specialist. It made it very easy to complete the process in a timely and efficient manner. The notary that came to my house was very nice and thorough as well which was awesome. I would recommend doing a refinance if you want a quick and easy process.

Up until May of 2014, my experience with Nationstar was good. It was then I started the refinance process which took more than 5 months to complete. My case continually got put on the back burner, and everything was handled last minute. Additionally, the new 9.95 fee for paying my mortgage online is ridiculous. I would not recommend Nationstar to anyone that purchases a house in the future.

Overall experience with Nationstar Greenlight Loans was very pleasant. The mortgage guy I worked with--I can't remember his name exactly but he was very knowledgeable. He made it easy and so did the woman I worked with.

Nationstar Mortgage has served me well in my mortgage. Easy to work with, and online payments work smoothly. A recent refinance with Greenlight Loans went VERY smoothly - most of the transactions were online and the Digital Signing feature of the loans was very slick and simplified the application procedure immensely. Their representatives were very helpful and made the whole experience amazing. I would HIGHLY recommend Nationstar/Greenlight for a mortgage and/or a refi.

I refinanced and everything went smooth. I'm happy with Nationstar.

Refinanced my house to a lower rate & shorter term. Your personnel were courteous & helpful.

Between the numerous, annoying calls, letters, and emails I received, to try and talk me into refinancing my loan; to the unanswered phone calls and emails from myself, to check on the status of the loan; to the mountains of junk letters I now receive from companies posing as Greenlight/Nationstar, to either purchase insurance or payment plans; I would never recommend Nationstar or Greenlight, to anyone.

My recent experience refinancing with Greenlight Loans was virtually perfect... It was easy, quick, I got a decent rate, and both my originator and loan processor provided awesome customer service. I was approved quickly, my processor knew exactly what she was doing and was super-friendly and helpful, and the loan closed quickly and with no problems.

I recently refinanced with Greenlight loans. They made the process fast and easy. All of the staff who worked on my loan were courteous to my needs and were very helpful. The process took only a couple of weeks and I was kept informed during the entire process. I would highly recommend Nationstar and Greenlight to my friends, relatives and colleagues. Thanks Greenlight!

I was able to easily refinance my home loan without much fuss.

I had a smooth and fairly painless refinance of an investment property last year with Nationstar. They were already servicing my loan. Both the mortgage professional and his coordinator did a great job keeping me in the loop as the paperwork moved through the chain. Overall a positive experience.

I had great dealings with the Greenlight consultants and loan processors. It was done in a timely fashion and saved me $300.00 a month.

It was very good.

The staff were efficient, and patient. It took longer than I hoped because of another bank we were working with to get information in order to close.

The application and approval process was painless. If I were ever to do this again it would be with your company. It was a joy working with all concerned. Thank you.

We've never had any trouble with our Nationstar Mortgage. We are always given ample time and several options to pay/make payments. It's become VERY easy to pay online and get an immediate confirmation that it was accepted. We were even offered a lower rate - have never had an opportunity (until now) to refinance with the same company we have been doing business with for years. It was the most convenient experience we've ever had. A mortgage officer CAME TO OUR HOUSE! Very satisfied with the whole experience.

Over the past 2 years we have been disappointed by 95% of our interactions with Nationstar. The two main issue categories are: the continual inability of speaking with supervisors promptly and interdepartmental miscommunications.

I was contacted by Nationstar and Greenlight loans letting me know that I was a great customer and had great payment history and that I was pre-qualified to modify my loan. Long story short, I am paying $465 dollars less than I have been paying for the past 7 years. Saving this extra money has really helped my family out. Thank you.

Great experience overall. Process was fast, simple and efficient.

The agent was professional polite and they did everything on time as they promised. I had no problem getting hold of them to ask any questions. They explain things in a way that we understood. It didn't take long time for us to close.

They are the ones that contacted me and told me that my interest was too high for the time period. Never thought about a refi because of the cost but no charge and saving me 300.00 per month and 12 years. Not sure why they would do this since they are the ones that will be out of the money long term. Fantastic customer support and they really want to help. Thanks guys and keep up the awesome work.

My husband and I have refinanced several times with Greenlight Loans and have always had excellent service. Nationstar Mortgage services our loan. Their website is extremely easy to navigate through. Simple and quick process to register and make online payments as well as quick phone responses to questions.

The refinance went great and I would recommend the company to friends and family. Everything was done online and signing done in convenience of my home.

It was a very good experience with dealing with Nationstar Mortgage because they made everything easy. Very happy that I found Nationstar Mortgage.

Robert and Manu were both very good to deal with. They both seemed well versed in the programs offered, did an excellent job in communicating with me.

I had to contact the representative on the status of the loan, and due to their over site along the way, I had to fax documents, then repeat faxes due to a glitch in their computer system that cost me money and time. I feel that Nationstar caused me to have to spend money on issues they were responsible for. Additionally, the courier had to come twice for signing due to an error in the paperwork which cost me time and waiting. The reps attitude when I was bringing this up felt like he didn't care about the additional time and my money I spent. I feel I should be compensated for $25 on emergency faxes, and something for time due to their errors and urgency. I had to contact them to see why they weren't following up with me and almost missing time constraints.

We have tried to refinance our home for numerous years now and have been unsuccessful and when our mortgage was bought out by Nationstar. I spoke with a representative inquiring about refinance and to my surprise discovered how much they were willing to help us out, and I must say that they have been the best mortgage company to assume our loan. From the beginning they have been very professional, knowledgeable, helpful and courteous with us and our mortgage needs. I would definitely recommend Nationstar Mortgage to others and I hope they will continue to service our loan for the remainder of the loan. A very satisfied customer.

What was required to do my re-fi was not communicated and I felt misled by what needed to be done on my part. Lots of additional documentation was required from what I expected. At least the agents I worked with were nice. I would recommend that expectations and requirements be as clearly defined up front as possible.

The offer for the refinancing option was presented very well. The "middle man" was put in some pretty tough spots with details that delayed the process. Due to the delays, we received a late notice (and fees) on our current mortgage payment. One would assume, completing this process in house would have the left hand knowing what the right had was doing. I personally watched the closer go through everything once with me, then 2 more times while still at my house. There was still one spot that I needed to initial, which caused a delay even more. In the end, I think it took over 2 months, and we were on pins and needles though much of that. Melissa took care of everything and made it all work! We are grateful that she was there for us!

Agent was very informative and helpful. Answered all questions in a way that I can understand them. Replied to my calls even after loan is completed and closed. Whatever was promised was delivered with minor changes which is understandable in refinancing. Would recommend to others. Absolutely.

Have nothing but good things to say. Website is very user-friendly. Recently refinanced and had a positive experience with all of those individuals we dealt with, all paperwork was explained in detail at closing, and the closing officer was like an old-time friend.

My refinance experience with Nationstar Mortgage was great! My loan officer always kept me up-to-date with the status of my loan. Also, my loan processor made sure to promptly send me any documents I would need to sign and also confirmed the receipt of any documentation I would send in. I felt Nationstar has exceptional customer service.

It was a good experience. Tony ** and Michael ** were both very good. We would recommend Nationstar to anyone wanting to refinance their home loan.

We refinanced for a lower interest rate and the process had previously always seemed too difficult (in our minds), so we put it off for a couple years. Well, we kept getting notices about how easy and quick they could make the process, so we finally made the call and began the process. Not only were they right, but when we hit a couple snags (thanks only to our "wonderful" insurance agent), Greenlight Loans caught the mistakes of someone else and notified us before it was able to get worse! The agent who handled our refinance communicated with us everyday, sometimes several times in a day, and was always nice and courteous. She even explained things to us that had never been explained before, even when we bought our house the first time! They sent someone to our home, let us choose the time, and we closed at our own dining room table. It was all safe, easy, and smooth. We are extremely satisfied. Thank you!

While the process was more lengthy than I had expected, my experience was a good one. The computer signature and initialing of the first set of documents was a pleasant feature and helped make it easier.

We are very happy that the process is done! It has saved us $1,000 a month! We are very appreciative. Mr. ** was very helpful. Now for future reference: Not everyone lives in a metropolis. There are times "overnight express" is not available. These bumps in the road need to be expected and time allotted. My husband was working in a very remote area of Alaska and ALL mail, packages, people, food, everything is flown in. There are no roads. While this may be a VERY rare circumstance, it would be professional to be aware. By the way, this is not a complaint. We are very happy with the refinance. Just wanting to lower the stress on your loan processors.

I have received great customer service and communication during refinance application. The process took only 3 weeks to complete. Great job by Ross and Jenelle during this process. Two thumbs up.

All contacts were very professional and helpful. When I called with a question, they were more than ready to give me help. Thanks.

We recently refinanced our mortgage with Greenlight and the experience was a mess from start to finish. Our original loan officer was replaced after not getting back to us in a timely manner. While the next person was more on the ball, the loan took so long to complete that our credit payoff amounts kept changing and in the end, checks had to keep being reissued. We ended up taking out more money than necessary and then getting refunds sent back to us. Lastly, our fourth quarter taxes were supposed to be paid by the bank and were never sent so we had to pay a small interest fee. A very frustrating experience.

We refinanced and they made it quick, easy and I was able to talk to the same people throughout the whole process.

June and Tony are good at customer service. I feel these two are the best your company have. Calling after hours and weekends, keeping me updated. Even when I was disturbed on the long time it took to close, they both calmed me down. You should be very proud to have two employees like them.

I decided to refinance my Nationstar Mortgage through HARP with Greenlight Loans (a branch of Nationstar) to reduce my payments. By using Greenlight that is part of Nationstar, I was saved the time and hassle of providing mountains of paperwork and documents. The process was much easier than I have had in the past, when refinancing with other lenders. I was pleased with the rate and payment reduction that Greenlight offered me. My refi team was professional, courteous, and made sure I understood every step of the process. I wanted to close by a certain date and with their hard work, I was actually able to close earlier! I am very pleased with my experience and would recommend Nationstar/Greenlight.

Larry ** and Eddie ** were very helpful and encouraging. They were both always there when I called and answer my questions fully. I was very happy to work with both.

I was happy with our contact who stayed in touch with us during our refinance.

This was a very easy process. Everyone we worked with was very helpful.

My loan was closed quickly and they made it as painless as possible. It was quick and easy. I would highly recommend them.

Worked with us to refinance our loan. They made it simple. When I got in a bind, without question, they helped me out. They let me know ANYTIME if something new comes up that would benefit my loan or myself. They actually want me to succeed.

Handlers were very aggressive - to have us refinance our 5-2 arm before the rates got too high, full well knowing that the rates were still going down through the holidays and continue to go down. Very disappointed.

We recently refinanced our home through Greenlight and Nationstar. It could not have been a better nor easier experience. The folks we dealt with at Greenlight kept us informed of what they needed and what the status of the loan was every step of the way. Overall, it was a quick and painless process. We would recommend Greenlight and Nationstar to anyone!

They made our refinance as easy as it could be. Minimal contact and closed in less than 30 days. Couldn't have been happier.

The gentleman that I worked with was truly very professional, knew what he was talking about, but yet was laid back as though we were friends. This is how I like to do business. Looking back, I would do it again. Thank you very much Paul.

I have been with Nationstar for many years and recently refinanced my loan with a lower rate with them. I am so glad I did. I not only am saving money every month, but the process was made very straightforward and easy to follow with the help of the people I worked with. I highly recommend Nationstar for your mortgage needs.