MoneyGram Reviews

I have a checking account full of money to send, a great credit score. I set up my account with all of the valid information MoneyGram requested. Upon trying wire money for the first time, I received a error code saying it "could not be completed at this time". I contacted customer support. All they could say is "we are sorry, but we cannot complete your transaction. You will need to find another company to wire money." When I asked them for an explanation they said, "For security reasons." They could not provide any other information. :( Man. I'm trying to get money to an orphanage in Kenya. The children are suffering with pneumonia. This is very frustrating in a very personal way.

I tried to send money to a friend in Spain this evening, and the cashier advised me it was rejected! She this has only had this happened once before. She gave me a receipt and paperwork and I left. When I got home I looked at the receipt, and it shows that I received the cash back, since I used a debit card! I assumed that since the transaction was voided, I wasn't charged. I checked my bank statement, and the charge was there, and no pending credit! I drove back to Wal-mart, asked to speak to a manager, and after 1 and a half hours, and talking to several different management personnel, I got my money back. They had to verify my story by observing the security footage.

I sent money to my son in Lubbock Texas, it was a horrible experience. They have listed many locations there in Lubbock but none of them are actually working. He drove from place to place trying to find one active location. Finally he found one, got a money order, not cash and then he had to go to another location to cash it. On top of that he paid to cash the money order on top of the payment I made here in Dallas to send the money. Please do not use MoneyGram to send money.

I completed two transactions on MoneyGram this morning. I live in Mexico, but my bank accounts are in the US. I use Western Union regularly with no problems, but the fees are a bit more expensive. So, I thought I'd give Moneygram a try to save a few bucks. I sent the first transfer to my landlord for rent. It seemed to go through. I was charged and received a reference number. He received a confirmation email. A few minutes later I sent a transfer to myself. I had to upload a picture of my passport. No big deal. I did. The transaction was placed under review, then cleared. Again, money taken from my account. Then about 10 minutes later, I received two emails, saying both transfers were cancelled. I called to find out why. None of the agents were capable of telling me anything that wasn't in their script. The escalation manager was no better.

I purchased a money order from this company and it didn't reach the intended person. When I called them to check on the status, they said it was cashed but wouldn't tell me when it was cashed or by whom. They said they could send a copy of the cashed money order within 60 days for $18.00 or I could pay $26.00 to have an expedited copy sent within 2 days. They said if it was stolen, I would have to file a police report to sue the person to who stole it to try to get the money back! Do not waste your time or money with MoneyGram - Just send cash and get it insured!!!

UNSATISFACTORY - I created an online account and tried to complete a transaction. The online account also asks for a copy of the front and back of your driver's license, if that isn't enough information. I was denied. I called the number and she said I could either go to Wal-Mart or answer additional security questions...like where I previously lived and in what state did I have my social security card issued. Very invasive but I did it. Lady representative said to retry and it would go through. Tried again, same info, denied again.

Tried to send money to my son, got an email that he could pick it up and when he did, he was told I needed to call MoneyGram. I did and was kept on the phone for at least 30 minutes answering questions about everything but my weight and was then told my transaction was denied. Imagine my surprise when my bank account showed they took out the money even though they denied the transaction. Now I have to apply for a refund. They tell you they are trying to prevent fraudulent scams. THEY are the fraudulent scammers. Don't use them.

Please listen to me you DO NOT want to risk giving these people your money!!! Go to Western Union. I tried to send $2600 to TN and it took me 8 hours of their drama ** questions (after they already took my money) to find out they would not release my money to the recipient for NO REASON!! It was a mechanic who had just finished work on my 18-wheeler and my truck driver was there with the mechanic needing to pay the man but because I had not personally ever seen the mechanic face to face Moneygram refused to pay him. They take your money give you a reference number like everything is perfectly done and then IT ALL GOES DOWNHILL from that moment! I forgot to check reviews BEFORE I used them... LESSON LEARNED THE HARD WAY! DON'T waste your time people. I somehow managed to get my money back but so many others have not been so lucky.

Opened an account to send money and everything went well except for the unusually lengthy Processing status time. Two hours later I tried to log in to check the transaction status and was denied a login due to some unspecified error. I called the number on the error page and was told that I needed to make the transaction in person but was given no reason why. To this day I still can't fathom why my account was rejected. My debit card was in good standing and there was more than enough money in my bank account to cover the transaction.

I put my DL# and my bank information up and then they just locked my account. While giving me this: "We've encountered an error. We are unable to process your request at this time. Please call 1-800-922-7146 for assistance." I called them with respect of 10min of waiting? I ask for deletion of my documents, and that person literally just said they submit a deletion request? How in the world am I gonna know if it’s deleted? Why they lock an unverified account with ID# and bank# without letting me deleting it? THIS COMPANY IS LITERALLY A FRAUD. IF YOU ARE NEW PLEASE DON'T TRY WITH THIS PIECE OF GARBAGE and they might stolen your information out!

I haven’t used this service in probably 10 years and never had a problem sending thousands of legal dollars. I call today to find out my acct is locked for security reasons since 2009. Now I’m concerned. Was my name used, why was it locked? It’s been locked temporarily since 2009!!! Yet I wasn’t notified of a potential breach, ID theft, nothing and it’s to protect the company. What about me, the consumer!?! I want to know why I was arbitrarily selected for closure yet not notified? What’s MoneyGram hiding and was my information sold or breached?! Why was I selected to disqualify service???

I am deciding not to use MoneyGram again. Last week I did two transactions only to find that my money was return to me when the person went to pick it. To my knowledge it was sent. When I called they said they have rights to not send the monies. Be it as it may they should of stated in the system it never through. The real hurtful thing is I didn't receive all my money back and on top of this it was not my fault and they want to charge me for their negligence. I should sue them for being so unprofessional with the way it was handle.

I signed up with my email address that gives away my political opinions. They SERIOUSLY told me they shut down my account because they weren't comfortable but give NO REASON as to why they felt uncomfortable. This IS DISCRIMINATION and I'M SUING THE HELL OUT OF THEM.

l live in 132 unit apartments and we can only pay from a bank account or MoneyGram. I paid my rent got a receipt and 4 days later got a pay rent or vacate in my mailbox. To find out several other people in my apartments got a notice also. When asked the manager she said it was a glitch on MoneyGram. All this time it’s still on my record. Now landlord hasn't removed it and MoneyGram sure can’t.

I am highly disappointed with MoneyGram. I was waiting on an important money transfer. The money was sent but every time I went to pick it up I was told to call a number. I called and all they would tell me is that the senders needed to call, which they did 3 times being each time assured that the funds were now available, but every time I went back the funds could not be released to me. Their customer service is at best unhelpful at worst rude. It pains me to write such review since I have been using MoneyGram for some time before that. Up to that point I never really had any problem that would lead me to call customer service. My present experience with their customer service line (located God knows where) has been enough to resolutely send me to Western Union and PayPal for all my future need.

I tried to send money overseas. It was a bank transaction. Everything looked like it was going good - I received a confirmation that the funds were sent, with a reference number. So, I provided that information to my payee. They went to collect it and were unable to. Then I get an e-mail saying the funds were cancelled for some odd reason. No explanation. This e-mail was sent to me: "Your transaction has been cancelled and will no longer be processed. We will refund the account you used to pay for your transaction. Refunds to a bank account typically take 10 business days, but may take longer due to bank holidays, processing times, and local laws and regulations. Refunds to a credit or debit card typically take 3–10 business days. If you have questions or concerns about why your transaction was cancelled, please call us at 1-800-922-7146, or contact us online." - I called and wrote. No response as to why.

I registered online to send my nephew money. They said I was suppose to receive an email with a reference number. I never did nor did my nephew ever receive an email. I called them and they told me I needed a reference number. I tried getting into my account and it was giving me an error. She then told me my account was closed and because of security reasons she couldn't tell me. She made me feel like I had done something wrong. She also said the transaction was canceled. What upsets me is they can't tell me why. They said they were gonna refund me the money in 3 business day. We will see if I get my money back.

After 2 months, 4 claim card submissions, and hundreds of phone calls, still I have not received my refund. I have literally done everything except for showing up at the home office to try and get my money. Every time I call it's the same, "the money order is still outstanding, we have not received a claim card." I have physically mailed, faxed, and emailed my claim card on 4 occasions. What can I do to get my money back. The customer service operator refuses to transfer me to a member of management. I have called 5 times today, and nothing. They have $650 of mine and they refuse to give it back. I could lose my place to live over this, I couldn't even afford gas this week. I need help, someone, anyone, please...

My client sent me money from USA for more than 5 days now and MoneyGram for no reason refuse to complete the transfer. My client had called them countless times, they questioned him and promise to complete the transaction but to no avail. I tried to call them, they blocked my location from accessing them claiming Nigerians are frauds. I have worked with this client for years now and he know how efficient I'm and he confirmed that to MoneyGram it yet they ignored him. I have asked them to refund my client so we can use Western Union, they also refused, claiming the fund was already processed and can never be given back. I haven't experience such in my entire life. It's so inhuman and unpractical. Blocking me off after calling them and refusing to complete the transaction because I'm a Nigerian, is the most racial discriminatory experience one can ever have! Please keep off MoneyGram.

They do not tell you that there is a limit on the cash you can receive. They do not answer questions, because they don't know. My father send me money and they took it without problem but after that when I went to pick up they told me is a limit. How you take money and fees and do not tell your customers that you can't actually send that much money. Such a waste of time for me and my dad. They told me that my father need to call them and give me 2 invalid numbers. I hope they give him all of the money and fees back on Monday, because I am definitely ready to take this to court.

I have been sending money to Ghana for almost a year, I have been questioned, grilled every time, I've sent. I've been made to feel like a criminal or worse a terrorist, I've been flagged 3 times I'm sending to someone I know and even if I were being scammed isn't it my money.

I sent some money to a friend a week ago. They told me that the transfer couldn't be paid. They wouldn't tell me why. They told me I would not get the fee back. Now they wont give me the money back either $400. They are just crooks. Be careful. I hear Western Union is no better. I am going with a lawyer tomorrow.

I cannot believe what they did to my account. I tried to send money to Peru and the transaction never went through. This never happened before, so I call today MoneyGram to see what was going on and they couldn't tell me. They just said that for security reasons they closed my account. I always send money to Peru to my mom and I help nonprofits organizations that help animals in Peru also. I tried to access today my account once again and they blocked my access. I cannot understand what did I do wrong. I am very disappointed at this company. I am glad that I found a better company to send money to my beloved people in my country.

Just had an awful experience with this entity or whatever they call themselves. I created an account online to send $ to family members due to a state of emergency (hurricane). After receiving a notification that the transaction was been processed I received a call asking me to verify info. Since I didn't trust the call I contacted MoneyGram and after transferring me to 3 different depts they asked me for stupid questions like how old are you (they already have may DOB), what is the relationship between you and the receiver (it's my $. I can send it to whoever I want to), are you going to transfer $ in the future (duhhh do you want business? What is this service for? I don't think I want to after this situation).

I sent money to family online. It says it should be available in minutes. Fast forward about 30 minutes later and it's still showing it is processing. So, I call the number to speak to someone. They ask me to verify my information (of course repeating nothing back to make sure what they enter is correct) and then tell me that they could not verify my information so I would have to go into a MoneyGram place and send the money that way because it was denied. I ask to speak to someone else and he transfers me to some lady who tells me that MoneyGram security denied it but she can't even look at it to see anything else besides to know that I have to go into a MoneyGram center to send money.

Moneygram is **. How do they give you a ** limit to send money in America? What the hell? I guess they don't want to make money. I will never do business with them. Never. I will mail it out instead. ** Moneygram and Western Union. Kiss my mixed **.

Someone has used my card online to send themselves money. So I call MoneyGram and because I'm not the one who sent it I can't know who picked it up or where. They tell me a police officer has to do it so I file a report. They told the cops because they didn't send the money they can't tell them who used it.

It was just a bad experience using this service. Some of my friend try send me some money from TX and then when we want to pick up the money they said they want the sender to call them to verify some information and after that, they told him that they can't process this money transfer because the area you send to it’s scam area so they label whole area as scammer without any logical reason. This is just such a worst thing I have ever heard from money transfer company. For sure I will never use it again.

My husband and I have been using MoneyGram for 18 months to send money to his brothers back in Nigeria. Just last week, I went to send my weekly MoneyGram to my brother in law and it wouldn't let me send it. I tried three times at two locations and it kept giving the cashier an error message. So yesterday I tried again thinking that it was maybe just that specific transaction for that one day. But I was yet again turned down for my transaction. They didn't even call me to ask if I know this person or not, they just pretty much flagged my name so I can't send money out anymore. I understand wanting to protect me but if I know my receiver then it shouldn't be an issue. They suck and Western Union sucks too. Neither one is good. It's like it's my money and I should be able to send my money to my family whenever the hell I want to. If those people fall victim to a fraud, then that's not everyone else's problem.

Our friend in Ghana needed money to take his pregnant wife to the hospital. My wife tried using three different credit cards and each time the transaction was denied. She called her credit card company and they said that nothing was denied. So I tried using two different credit cards plus my bank account. Each transaction was denied. I called and got the same story from the Indian call center. They were very sorry that I couldn't sent the money but I need to check with my credit card company. We gave up and my wife went to Western Union nearby and sent the money.

Reading the previous posts, I find a general trend. Seems as if every state has a high rate of money laundering. Money can't be processed. I attempted to send 960$ to my son in Iowa for meds. Most of us use a money transfer company because someone needs the money quickly. I was asked 10 or more questions about the recipient. Still the money could not be sent. The person I spoke with said he was calling from Poland or is Polish. I know the difference between a Polish accent and a Spanish accent. This is the second time I have attempted to send money through MoneyGram. Same results. The transaction was made through a large local supermarket chain. I will contact their headquarters and suggest they return to Western Union. The profit from a MoneyGram transfer is greater than Western Union. Western Union charged me far less. If possible I would rate MoneyGram below one star.

I had sent money to a party over the weekend and wanted to send more so tried it online but no luck. The first time I contacted customer service I was given a strange reason why their security system canceled my online initiated money transfer, at no fault of mine. Said, I should give first name, last name and not business name. They asked me to try again. I did and it got cancelled by their system again. I called back and was given yet another bizarre reason that made no sense (that receiving party related security concern is the reason when I had sent money to them before using MoneyGram!) so I requested to speak with supervisor and the representative just hung up on me!

This company has had nearly $6000.00 in their coffers for over five months due to a postal loss. I recently inquired and applied for a refund only to find that they will keep my money for another 20 days and then if I pay $22.00 more they then will ship it overnight. I will never use this money grabbing rip off company again EVER!

Do not use MoneyGram. I have sent money to Belize 2000 dollars. I was charged 100 dollars fee. Then when my niece went to pick it up, 3 places were not working. Computers were down. She found one that was open, but she was told she could not get the money until she provided receipts of purchases, for example doctors bills, equipment that was bought. What a joke!!! She was told there is a 500 dollars limit that can be sent. Only, no one told me this beforehand and now all the trouble to get money back. Plus I lost 100 dollars for nothing.

My cousin sent me money to take care of his rent. I went to MoneyGram to cash it and I was told "The money has been sent back to the sender" and that I should call him to call MoneyGram for explanation. He did call MoneyGram and they told him to split the money which he did. I went the second time to pick it up and I was told the same story again. I called Moneygram and they told to call the sender again, wtf. He changed to Western Union and I just received the money. And the customer service, omg I wished I could spit on them through the phone, total **. Don't try MoneyGram, is a stupid entity.

So I bought and paid for a Money Order and send it to a vendor in Nagpur India. Upon receiving it, they took it to a Major Bank to cash. Upon bank's review, they could not cash it, as they never saw one. I called MoneyGram to inquire for assistance and got MAJOR runaround. Time is money FOLKS. I had to send for refund. Next up the FEE for refund... EIGHTEEN dollar (18) should be 1.8 dollars. I will spend the rest of my life bad mouthing MONEYGRAM. Losers...

I tried to send money to my dad for his medications. The "systems were down" according to 4 different locations. I called the corporate number. They said systems were not down. Well I continued to let them know that the locations were not giving my dad his money and that they kept saying systems were down. So I proceeded to cancel the transaction. 10 freaken business days it will take to get my money back!?! They are punishing me because of their screw up! Horrible place. I would not recommend them to anyone. In fact I would send people to Western Union in a heart beat.

Was camping across multiple states and broke down in Ohio. Had my brother in law send us $1200 for repairs etc. Of my own money and was faced with 4hrs of back and forth phone calls with customer service including a supv. (Call center is in India... yes the country.) They kept saying they needed to speak with the sender and put a hold on the money. After the sender called them 2x for the same "questions or interrogations", followed by their, rude and "I can't tell you any information” as to why my money was being held... I was then told by the sender my brother in law the money was not being sent and he was to go pick it up at CVS where he sent it from. Upon his arrival, they gave him a $1199.93 (they kept $.07 for processing) money order which he could do nothing with as banks were closed.

I went to send a total of $3,500.00 today, I sent it this morning, but there was an error in the name, I went back to get this fixed, they put me on the phone where they corrected the first transfer of $1,500. The second one of $2.000. They grilled me for 10 minutes about this, who I was sending it to, what was it for, how old was this person, how do you know her etc. This went on for 10 minutes, the guy at the end when I started questioning him on this grilling I was getting abruptly cancelled my transaction, then hung up on me, considering that I provided them with cash and my id? What they did was absolutely nasty, I felt like I was treated as a criminal, avoid these people.

WARNING!!! MoneyGram will REFUSE to release your CASH if you do not reveal ALL OF YOUR PRIVATE INFORMATION TO THEM. You will be blacklisted by MoneyGram for not telling them exactly how and why money is withdrawn from your bank! They also will ask what your relatives use your money for!!! I have sent money to Asia for 30 years and yesterday my cash was blocked by MoneyGram. I called them to asked why and a woman started asking me questions about where my money came from and who I was sending it to and what they were using it for. I said it was none her business. She said "the MoneyGram reserves the right to review all transactions..." So I thought I would cooperate with her. What could go wrong??? BIG MISTAKE.

Extremely bad service with rude and incompetent customer service agents. I would say, stay away from MoneyGram. Do not use this service. They declined my transaction for no reason at all, and when I called to find out why, I was told they could do whatever they wanted and hung up on me. The agent I spoke to couldn't even speak English properly. How do they stay in business and why doesn't anyone do anything about this company... Is beyond me.

MoneyGram is ridiculous. I attempted 3 times to transfer some money for personal reasons. MoneyGram took my information and showed a transfer number. Minutes later I got a phone call from a 1-800 number from a MoneyGram employee. The individual who I spoke with barely spoke English and asked numerous invasive and very personal questions. I eventually told them some of the answers to the questions were none of their business. Money transfer was then declined by their "security group"... I really would like to know what MoneyGram is doing with the information that they are collecting in this manner. It is very intrusive and personal and I feel that they are likely scamming/stealing identities with this information or at the very least... selling my personal information.

To MoneyGram, wondering how are you supposed to receive money when you need an ID if wallet was stolen and people that are sending money are going to give you money because your wallet was stolen. Doesn't make sense and doesn't offer a good service or somebody in a bind.

On 08/24/17 I initiated an online transaction. I received an authorization # and a references #. My receiver went to pick up the money and was told by the Agent that he had exceeded the maximum payout per receiver and was instructed to call me who in turn was to call MONEYGRAM! I was on the phone with MoneyGram for (2) two hours. I spoke to (4) different associates who were all very rude and indifferent (the worst customer service ever) finally the escalation department told me to hang up and cancel the transaction online which I did and receive a confirmation email.

Transferred cash to two beneficiaries in different countries that had received money in last 12 months. Both blocked without any explanation given and without warning. The sender called MoneyGram call centre 6 times so far without resolution. Visited 6 different MoneyGram agents who refuse to give refunds or have shut down. Emailed twice and later told they may take up to 90 days to respond. Call centre issued credits have all been blocked at the agents terminal twice over now. Call Centre have no empowerment and zero information on you. Every call to call centre is going back to square one and unresolved. Calls cut out and MoneyGram has a 'no outwards calls' approach so don't ever call back. Looks like I have lost both transfers, I do not have enough hours in the day to keep calling, emailing, visiting agents. MoneyGram has become a scam.

I have tried in two different occasions to send money to loved ones via the app they have did not work. I tried to call them but thy have absolutely no clue what they doing. Their treatment is like I'm calling them from some 3rd world country. That's not how you deal with customer services.

I have been using MoneyGram service for years. I use both the in-store locations and the online service. I have experienced so many issues with the service that I have began to think they are running some sort of scam. I mostly use the MoneyGram online. 9/10 times I use the online service the transaction is denied and I end up having to call the customer service and jump through hoops to send the cash... small amounts to my little brother for a pizza or gas money... 40-100$ each time. My husband takes our car to work so the online option is extremely convenient... or should be. When making my latest transaction I was expecting the delay... expecting to have to call customer service etc. But when I did I was told that MoneyGram security has banned me from using the online service and to my inconvenience I must send money via a store.

I tried to send money to a relative in Arizona the amount of which was 200.00. It was declined. I then called customer service and was told that I had exceeded the amount that I was allowed to send. However, when I asked what the amount was no one could tell me and no one in customer service whether or not the amount was related to me personally or it involved the amount of money that a person in New Jersey could send to someone in Arizona. I asked for a refund. I was then told that I needed to go to a Moneygram center and state I was a receiver and try and get the money that way. They told me to return to the place where I had sent the money and ask for a refund. Went to the store and they refused to give a refund stating that they did not have the cash. It seems that I am going to have to go to various Moneygram centers until I find one that can give me a refund.

I have sent money to my mother with Moneygram's app for awhile and 2x, including today in the last week, she was unable to receive it. I only send to her with their app and unfortunately they must have forgotten how to achieve this. I had to call and get transferred multiple times to even get a refund! I could not even understand most of the people working for the company until they mentioned transferring me. I will NEVER use NOR recommend this company. Horrible.

On the MoneyGram website, they say that the receiver must have the reference code and their ID to be able to pick-up your money. However, the receiver can just provide your address and/or your phone number and they can take your money. There are probably many other loopholes that scammers can use to take your money so DO NOT use MoneyGram.

The worst customer service I have ever seen. I spoke with a manager his name was Neville very rude and disrespectful would not listen to a word I was trying to say!! So I went to MoneyGram and asked to do a bill pay and they did it wrong cause my bill never got paid so I went back and forth to the store a couple of times to figure out what happened and how to get my money back so we called MoneyGram to fix it and they sent me 50$ back when I paid 50$ plus 11.99 fee they charge to pay the bill so why are they charging me a fee. They didn't even pay my bill. How is that my fault? I didn't do anything wrong just trying to pay my bill and they didn't even do that and gave me more problems than I needed. On the phone with them for hours and they still not going to give my money back. That's crazy. They need to be shut down horrible service I have ever experienced!!!

I am so tired of being interrogate by them and answering bogus questions about who I am sending money and why. The agents lie a great deal. They will cancel transactions for no reason and tell you that they have been getting complaints of fraud in the area where you live. They treat the customers like criminals. I am so sick of them.

I've been trying for a while to access my MoneyGram account as their telephone automation just looped when I tried to chat with one of their advisors. When I did get through, it was to one of the call centres who were foreign and couldn't understand me and I still never got access to my account as my login and password just wouldn't work. I left it a few weeks and tonight I wanted my account access sorted out so I could check on a few transactions to make sure that they had been completed.

I have been using MoneyGram to send money to India for many years. Even last month no problem. This month I was treated like a criminal and was interrogated for one hour as well getting disconnected. The questions they asked were understandable but when it got to the point they kept putting me on hold and continuing to dig and dig as well begin to give me advice on other ways to send money and why I wasn't using them. Also, asking me if there was a welfare system in India to help the people. It was embarrassing and frustrating, to say the least. She would not stop asking questions and she was going to need to repeat the process for each transaction.

Money transfer **. MoneyGram can decide to reject money transfers by surprise for no good reason. I was told after ring by telephone by the staff of MoneyGram that they were not comfortable with my transaction to my nephew, who has received funds from me via this route. They had absolutely no explanation to offer but only that they have to obey rules. Here is what they wrote in a concluding email. "We will refund the card you used to pay for the transaction. Refunds typically take 310 business days, subject to local banking hours and regulations. If you have not received your refund within 10 days, please call us at 0808-234-1093. You can view more details about this transaction from your MoneyGram online account" Well okay, like a child saying "I want to take my ball and go home." That is their obligation. Now where is my money. This STEALING in my book.

MoneyGram can decide to reject money transfers by surprise for no good reason. In such a case I complained by telephone to the staff of MoneyGram. They had absolutely no explanation to offer but only that they have to obey rules. Here is what they wrote in a concluding email (sounds like an automatic text): "MoneyGram, as a heavily regulated money service business company, has an obligation to obey many internal and international regulations. As a result, each transaction is subject to review. MoneyGram decided to return this transaction to the you. We apologize for any inconvenience this situation may have caused you."

I've been a customer for over 18 months. At first I had to jump through the hoops but then everything was fine. BUT. My daughter needed $. I thought, no problem. I have a MoneyGram account this should be easy. Nope, they took the $$ out of my account and held it, then said "Their international policies do not feel comfortable releasing the money." It's GA to FL in the USA and only $100. One guy said "I'll put a note in the file to allow you to try again." NOPE took the $$ again and held up the money. My daughter is at Walmart in tears as she needs money to put gas in her car. This is simply ridiculous. AND THEY DON'T CARE. What good is having an established account if they are just going to randomly deny the transaction for no good reason.

I was trying to send money to my grandson and was placed on hold at least six to seven times. I was asked questions which were not pertinent to my transaction. I was transferred twice. And after all the questions I was denied to send money. The only question I had was about the reference number to give to my grandson. Who lives in a different state.

It is too difficult and expensive to get a refund. Especially, more complicated if you're unable to get around all that well. Was charged over $48 for a refund. I will always encourage others to look for other alternatives and remember how this company took my money.

The hoops and red tape I had to go through was ridiculous. Appreciate being thorough but having to repeat same info. over and over and over is slightly frustrating. Last year used for first time, a breeze. This year horrendous. After multiple phone calls, emails and online info, I was told the MoneyGram security was not "comfortable" sending the funds. This after they have all my information and it was all cleared and being processed. I asked for clarification but none available. HUGE waste of time. Never again.

I have been sent money regularly from a friend abroad, for collection at my local Post Office. A few days ago, went to collect as usual. No luck, as I was told I had to upload my ID online. Applied online thinking this will be very straightforward to follow the steps to rectify the issue, as the amount was over the allowed limit of 800 in the UK before having to upload ID.

I sent funds on 07/01/17 and receiver hasn't receive them, MoneyGram stated that the bank hasn't accept the funds and waiting on them to respond, but in their tracking system it states processing and when I talk with customer service they stated that the fund was not sent. I was told that internal department has my information and someone will be contact me soon. That was 4 days ago. 6 days later my transaction hasn't been sent and they do not want to issue a refund. I receive email from the bank stating that the funds was not received or deposit into the account. I will never use MoneyGram services again. SCAM at its best. Looking to file a class action lawsuit.

I live in Lesotho (Southern Africa) and the only agent offering MoneyGram services is Standard Lesotho Bank. The service is really poor, 9 out of 10 times that I have to receive money from my sister in the United States, I run into problems. The agent will tell me that the system is down and I should come back the following day or the transaction is tedious/takes too long and I have to wait a long time before being helped. Most times I end up getting the monies from laying a complaint with the branch manager. It is frustrating and an annoyance. I don't know what/ if anything you can do as you offer these people commission, but they will ruin your reputation as most people I know now opt for Western Union.

The worst experience I have ever had with sending money out of the country! Customer Care (when you call) is horrible. They lost my money. I have to wait 90 days to receive money back. None of the Customer Care Representatives knew what they were doing. This whole company needs to go under investigation!!!

I tried to wire money to a friend in need. I had to cancel the transaction and was going to re-issue it. I went to do another transaction and my account had apparently been canceled or removed. I contacted customer service and what they had said was MoneyGram felt uncomfortable doing business with me. That is as much of an answer I could get from them. They also told me to take my business elsewhere. Again no real explanation but a supposed level of "comfort."

MoneyGram have, for years, disrespected our money laundering laws in the Republic of Ireland and the EU. Simply anyone could, up until last Friday, walk in and send any amount below 1000 euros under any name to anybody in the world including terrorists I would imagine (and let's not forget two of the three London Bridge attackers used Ireland as their base to avoid terrorist detection intelligence services). Now, since Monday, those of us who are their loyal customers have been asked by MoneyGram to, at last, comply with the basic requirements (show passport) after years of easy access. However, in an attempt to appear to be "doing something" many of us have been thrown to the dogs, and at huge inconvenience, our transactions canceled as Moneygram rapidly attempts to rack up a few statistics to look good to law enforcement. No explanations are given, just a "MoneyGram does not feel comfortable processing this transaction".

I sent money for a bill to the wrong code. I immediately called to get the money rerouted. They said to call back in 10 days. Each time I called they said that nothing was happening yet. I finally called the company I accidentally sent it to. They said they immediately refunded to MoneyGram (MG), and gave me the date the check was cashed by MG. I called MG after that and they told the same story that nothing was happening, and I noticed at this point I was getting hung up on, I also got hung up on the LIVE CHAT. The minute you talk about a refund they don't want to help you. They are hoping you might give up. I noticed on the MG web page there is a way to contact via email, so I did.

Needed to send 300 dollars emergency money to my sister at 2 am. I receive the email that the transfer has been approved and money on its way. I went to sleep thinking everything was fine. Wake up in the morning to find out they had cancelled the transaction. No reason given. At 3 pm, and after calling their 800 number 2 times and going to a MoneyGram at Walmart, I find out that my online account with them had been closed and I needed to make another account with them, no other explanation given... My $300? They still have it and now I have to wait 3-10 business days to have it back in my account. Goodbye MoneyGram. Never again.

I have been using MoneyGram for a while now. Ever since the passing away of my dad, I took on the responsibility of looking after my mum in South Africa. That meant, making sure all bills etc getting paid. Therefore, if I didn't send money, my mum would end up homeless. Quite recently I tried to send money to her as usual using MoneyGram. I tried several times to log into my account and couldn't. However, this a message would pop up to call a number which I did. I waited for over 20 minutes before someone finally answered. I told the individual what had happened, he checked my details, then he said there is something else I just want to checked, I waited for about 5 minutes.

My mother sent me money using MoneyGram as I'm traveling this weekend. We have been using this service for the past year, and it has been sufficient to our needs. This time, however, new regulations were put days ago for any transaction over 800 GBP whereas the receiver has to upload an ID copy online - but only after going to the MoneyGram agent, which is quite inconvenient but bearable. I thought to myself that it must be just an extra precaution that shouldn't hinder my business with them. I tried uploading a copy of my passport, and waited two days for confirmation but there was nothing. After another try, I was sent a text message saying that they needed additional information and that I should call them. I did, only to be told to retry the submission.

I sent money (cash) from the US to Cameroon and the recipient was told at the receiving counter that the money was on hold and to have the sender verify the information. Once informed I called and after extensive wait times and all the information consistent they told me I has to go get a refund. I went and to get the money back was another hassle.

My husband sent my money from Ivory Coast, and I was not able to get the money. All the location say the amount is too much. So we call MoneyGram trying to get a refund. They said we are going to lose the transaction fee because the delivery the money. But to who? Will never use MoneyGram again.

I have been using Moneygram online to wire money to my suppliers internationally. It's so annoying what you have to through to send your own money even to a past customer that you have sent money before. I have been so frustrated with the system. It just don't make sense. I am now using Western Union. HASSLES.

Had 2 sends with no issue then suddenly, like numerous others have reported, I received an email requesting additional verification to complete a small $50 transaction. Numerous calls and promises of callbacks later, I am still waiting with no idea what is going on. Is there no way to stop this? I've never had such an experience with people not knowing what they're doing or getting you information in my life.

Went to Walmart to pick up a money transfer which was from the US. They told me that the funds were on hold and they had to call MoneyGram. To make a long story short they said that they were uncomfortable give ME the funds. I asked why and they gave me some federal law nonsense but, they had no reason. The person that sent me the funds had a foreign name and probably had something to do with it. WesternUnion will have my business from now on.

I attempted to send a friend a loan of $2800 from the Walmart store in Heber Springs, AR. When he attempted to claim the funds he was told that it was "on hold". I was advised to call a number that he was supplied with, which I did. The gentleman on the line (Rey in Nicaragua) explained that they were trying to protect my interests and prevent me from losing my money. Here is where the fun started!!! Rey asked me for certain items of identification, which I supplied. Then he asked (1) what was the closest cross street to my address, (2) What was my relation to the recipient? (3) How old was the recipient? What was the money to be used for? (4) Why the odd amount? ($2800 - what odd about that?) (5) When was the last time I saw the recipient? (6) How did we communicate? (7) How often did we communicate?

My mother has been a customer for over 10 years. Expensive but no problem when it reaches her destination. We have issues because the mail was stolen with the MoneyGram inside. Don't know how the stealer was able to cash it but he/she did even with a non-common name written on it. Tried to get information from MoneyGram was a runaround. Between my sibling and I, we logged over 5 hours trying to get information from them. Walmart was helpful in getting information to my mother, but in the end it was MoneyGram issue. Trying to get refund from remaining MoneyGram, went through hurdles. Paid $18 and rushed fee according to MoneyGram. They told to call back 3-5 days. Ditto.

I purchased a money order from Walmart on 05/13/2017. The money somehow never made it to the merchant lost in the mail. Contacted MoneyGram several time filled out a claim card and sent it certified so that I would know that is been received and MoneyGram is still refusing to refund me my money. I called out an over sea representative on 10 different occasions and requested to speak to a supervisor and was told I could not speak to a supervisor. This is adversely affecting my credit. I do not have 450.00 dollars to just throw away. I am on a tight budget. I have tried several time to contact MoneyGram. I know the claim card was received because someone at MoneyGram signed for it.

I registered with MoneyGram to transfer money from to a hotel in another country for a deposit. I was told all was completed and given a number for the other party to pick up the money at the international location. The other party went to get the money and was told the transaction was cancelled. I have no idea why this happened and was not notified of any cancellation by Moneygram. The transaction was of course charged to my credit card.

I lost about 4000 Euro. MoneyGram giving away my money. I was still in UK and after a week I went to Germany and I try to take the money but the money was gone already. I contact the MoneyGram and then they saying we going to do investigation. After investigation finished they decided to return to me €1000 because We give it away without our ID and €3000 we have the proof of ID. The MoneyGram saying how come you saying to me which I already. I was in the UK That time when the money both transaction was given away from the MoneyGram. How MoneyGram good for €3000 my ID and for €1000. They don't have my ID and now I decided to go to court soon as possible because the playing with my money.

My husband transferred money to me via Moneygram at a Tennessee Walmart to be sent to me directly at a Walmart in Mason Ohio. Prior to the transaction, I spoke with a Walmart supervisor who assured me that there would be no issue receiving the dollar amount in question. My husband transferred the money, paid the MoneyGram transfer fee, and received a reference number. He was told by the Walmart employee that the money would be available to me within minutes.

MoneyGram company has a website: "www.moneygram.com." Do not set up online account with MoneyGram. They collect your personal information. When you try to send your payment the transaction will be declined! Next step identification of your personal information. I repeat do not provide anything because the website: "www.moneygram.com" is not working and will always tell you declined, declined, declined!!! I called the agent and they said, "We are sorry you did not pass your security questions." The only way to send your payment at the local location MoneyGram store!

I've been a customer of MoneyGram for years with no problem, until today. Here's my story... I have been using MoneyGram to send money to a relative in the United States quite frequently. Never had an issue or problem. Then all of a sudden, I send a MoneyGram for $40 and no go. Was told the transaction was canceled and where issuing a refund. So I thought, maybe it was the card that I was using, since it was a new card. So I go to a MoneyGram location at a CVS. I figured, ok I'll just use cash to send.

I bought money order from Walmart. Told salesperson that I am sending this to UK. I sent the money order to my dad. My dad tried several places including bank, post office to cash the check. But none of them knows or could cash it. Then my dad called MoneyGram and they told that UK doesn't cash money order, they only accept money transfer. I talk with the Walmart manager. She said that the MoneyGram website showing that they have service in UK. She said that it's MoneyGram problem.

Trying for two days to get money transferred online with no success. Keeps popping up, "Please call this phone number". We get someone in Central America who can barely speak English. Then just to be told we have to go into the store. Been using the service for years. Never had a problem until last month. Now we can never get anything done! I'm so over them!

I have been a customer of Moneygram for about 12 months now and regularly send money using their service. I am a retired Financial Director and I have a rented apartment in Dominican Republic which I use for at least 6 months of the year as my vacation home. For the running costs of the apartment, I use Moneygram services both online and via an agent (normally via online services but at times should I be in the city and need to send money, I use a Moneygram agent).

I usually send money via Western Union but I wanted to save on the fees this time so after doing my due diligence, I began. Entering the info wasn't that big a deal until I came to the security questions where they wanted me to verify an old address. When I went to answer, not sure if it was correct as I have lived here for over 20 yrs, the entire thing disappeared! OMG. I decided to call them instead, just get it done that way. Ha! Not only did I get caught up in endless voice jail, but I got hung up on 4 times. No one helped me. This company needs to learn what customer service is. They need to have the people that answer the phone speak English clearly enough that they can be understood. Not everyone that transfers money is Hispanic for crying out loud. They are just another large impersonal company that takes your money and doesn't even pretend to give a care about you. Trust me, they don't. At all.

MoneyGram only takes seconds to withdraw the money from my bank account but when a transaction was canceled because of a misspelled name the refund to my account was after 13 days. Nowhere to be seen, I'm afraid that this money I just lost to MoneyGram! They are making millions of money out of people like me who needs to send money to help relatives in need. Don't get fooled by them! It is a horrible thing that they do! What else can I do? This is not right.

Since February I been contacting MoneyGram for copies of where were my MoneyGram cashed. I have a fraudulent case where I need to find a way to get copies so I can report that person took me as a fool and basically took my money. I had sold a ring online and this person who bought it from me send me a fraudulent check. By the time I found out the MoneyGram was received and cashed before I can put a stop to this money being cashed by the person who was picking up the ring I thought I sold. So I reported this to MoneyGram and they advise me to send a claims form. I have send 3x this form with all the information I was asked to submit. The third time I paid them two checks of $18 to obtain copies of the money orders. Now am on May and still haven't received anything not my copies.

I sent some money to Ghana via Moneygram. Their Ghana agent refused to pay out so I have asked for my money back. I asked Moneygram to refund my money. They replied with a standard letter which said either go to the agent who used my debit card to take the money. Or I should phone a number. Their agent who took my money said they could not deal with it and I must contact Moneygram direct. So I emailed Moneygram and told them this and I also said, "I am very deaf and cannot hear people on the phone so please email any questions to me." Moneygram then replied to me sending exactly the same standard letter as before. Two days ago I wrote again and said, "Please please read my letter. Don't just send me standard robot messages." Their office for this is in Warsaw. Has anyone else had problems to recover their money from Moneygram?

My sister sent money to Panama 2 weeks ago, and every time when the receiver go to pick the money up, they come with the excuse that they are out of money. I think this is ridicule. That money should be available right away.

I recently conducted a money transfer through MoneyGram service in which my experience was horrible. After completing my transaction the funds were not available for release to the receiver. I contacted 1-800-926 9400 for customer service, in which I identified myself. The receiver was at a MoneyGram pick-up location to receive the funds with proper identification, the reference number, my information as the sender, the amount expected to be received, and the confirmation. The customer service rep behind the counter stated the funds weren't available for release, despite the receiver having all the required information they needed.

Trying to send money online. Received email to call MoneyGram. Spokesperson started asking way too many personal question: birthdays of my whole family, why I am sending money, do I know the person to whom I am sending money, how did I meet them, what are they going to use the money for, what state did I get my SS. Finally hung up and called again. This time he started asking last 4 digits of SS and other questions. Put me on hold and never came back. Online transfer was declined. Went to Walmart, no personal questions and money sent (cheaper than online). Question if MoneyGram is doing this inquisition on purpose.

I sent money a couple times with no issue. Then I sent when my college attending son tried to get it they wouldn't. Even though I had reference number. It took me half hour and finally they released it. Tried again few days later. Wouldn't send and when I called they can't tell me why. Tried again couple days later. Got ref number, and again they wouldn't release it. I called. They asked me questions you'd think I was being interrogated BR, the CIA, like, "Where is money from?"

Last Saturday, I sent $2,000 to a friend. Actually, wanted to send more but maximum at MoneyGram is $2.000. It is $7.000 at Western Union. Wish I had known. When my friend went to pick it up he was told he could not have it. This is after he had numerous frustrating calls and long waits with MoneyGram. They said I should call to confirm the transaction is not fraudulent. My turn for long waits, disconnected three times and finally being told he can't have the money because there is too much fraud in that location.

The most pathetic service one could provide. I have sent on Jan 2017 as a guest to try. I had to use this service again so I signed up and made a transaction. I got an email to call to a number for additional information. I called it was 69 minutes hold. The agent says it cant be processed and canceled the transaction without providing the reason of cancellation. This is just waste of people time.

It's been from 03/2017 got Money Order from MoneyGram in San Antonio Tx. Check status. Money order clear out on 03/29/17 but did not get post to the bank, have been calling MoneyGram customer service without any success in the help. Have gone to #03 place to get assistance but they're just not knowledgeable in the matter. Expediting a fax copy of transaction of money order to get credit on account. Try all customer shortcut & tips that will solve your issue. It's "B/S".

I created a MoneyGram account 4-29-2017 after I completed what needed to be done. I couldn't wire any money it would not go through, so I contacted customer services all I'm back forth to the point of having a major headache. Finally I was informed my transaction was canceled due to security wasn't comfortable with it, I never knew a $300.00 transaction in America would cause such problems, then they had the nerve to request that I use another card, or go to one of their locations. The point of using online transfer is that you don't have to leave, and they hit me with the terrorist thing, really $300.00 is too much money to wire in America.

I would never use this company ever. I normally use Western Union all the time and this time I made a mistake by purchasing a money order from MoneyGram. I misplaced my money order and I haven't been able to find unfortunately it. Today I decided to call MoneyGram a ask for a refund. I do not understand how MoneyGram will charge you 18.00 for a refund when I paid a dollar for the money order. What makes it even better, I was told I had to wait 20 days for me to receive my money back. DOES NOT MAKE SENSE.

My son send money Wal-Mart to Wal-Mart. They find his number on his receipt where he send money. Now they closed. Tell tomorrow. I'm have to sleep in my where ever I can find to park till then. It's cold. I'm old and don't know where to go to be safe.

I recently conducted an online money transfer through MoneyGram service in which the experience was deplorable to say the least. After completing my online transaction followed by multiple emails received from MoneyGram stating the funds were available for release to the receiver, the funds were not available for the receiver. I contacted 1-800-922-7146 for customer service, in which I identified myself after several questions asked. The receiver was at a MoneyGram pick-up location to receive the funds with proper identification, the reference number, my information as the sender, the amount expected to be received, and the email confirmation which clearly stated the funds were available for pick-up.The customer service rep behind the counter stated the funds weren't available for release, despite the receiver having all the required information they needed including the email confirmation & reference number.

Tried to send money to a few of my friends and family but I couldn't. I was spending a lot of time helping my dad with medical issues and my own issues as well. They would not allow me to use their services without actually going into an actual store to send the money when it was much more convenient and efficient by using the online services. I called the customer service to see what I could do to fix whatever issue there was but none of the customer service agents could tell me why I couldn't use the service. My hopes are that all these reviews spread and this agency goes out of business since they aren't trying to support those who have been loyal customers.

I tried to online transfer a lousy $10.00 to an out of state friend for her granddaughter's funeral. What a nightmare! They called me asking all kinds of personal questions like what is the money for, etc. I became angry as it was like I was trying to get CIA clearance! They then told me they cancelled "my account" because my profile didn't clear security! What the heck! I was born in the same state I live in and I bought my most recent home in 2005! All this for TEN DOLLARS. I ended up using Western Union. It was cheap, faster and they didn't call me and ask all kinds of personal questions. DON'T USE MONEYGRAM unless you want to be interrogated! They made me feel like a criminal. It was really creepy!!

I sent MoneyGram a refund application for a $120.00 money order. While I was getting the application ready to mail, I was making copies of everything including a personal check for $18.00 which will cover the processing fee. I put it all in an envelope and went to the post office to mail it. When I came back home I noticed I left that $18.00 check on the copier and ran back to the post office to mail it to them in a separate envelope with all the information on it. I said: "I forgot this check on the copier. This is the payment for processing fee for my money order number **. Please send me a complete refund of my $120.00 and use this check for processing." When I got my refund, I got a check for $102.00 instead of $120.00 which meant they took the $18.00 from the total of my refund. Then I checked on my bank account and they also cashed my $18.00 check.

I learned about MoneyGram through my father, who used to send us money through it. I am very saddened by how ridiculous their money transfer process has become. I have been trying to send my mom money to take care of her health but without any success. I had to go through a third-party company (Telecheck) which asked me to wait seven days to send the money and that even if I did chances are, it still may not go through. This is the worst experience ever so I am looking for other money transfer companies to assist me. MoneyGram will possibly not get my business again.

I wanted to wire $20 online to a relative and was told that due to the recent terrorists attacks my online account was frozen. I don't support terrorists or terrorism. I am a patriot and a citizen of the United States of America. I was able to send it online through Western Union which was actually cheaper.

I have been sending money grams for about six years now. Recently I was trying to send another when I could not get into my account. I tried and tried and then called MoneyGram to see why. The man who I spoke with said that my account has been canceled. I asked why and he did not know. I said that is unacceptable. They can't just cancel my account without an explanation. He said he did not have an explanation and I asked to speak to his supervisor. He said there was no one else to speak to. How can that be? How can a company just cancel your account and you have no recourse? I still don't know if The MoneyGram I sent a while back and canceled had ever been refunded. There's no way for me to go in and see now! WHAT IN THE WORLD??? I'm DONE with this underhanded, I'll run piece of junk company. How can they still be in business when they handle people's money???

The reason I am writing this review is because on the MoneyGram website it says that if you make any payment, a reference number is generated. The receiver can only receive the money only if he/she provides the reference number at the MoneyGram pick up counter for cash pick. He/she also have to provide his/her Identification card. So, I made a payment in belief that my transaction will be safe. THIS IS ALL FALSE.

It was horrible. I paid for 10 min service and didn't receive it. I had to wait on hold for 40 mins to speak to someone then at the end of the day he never received the money. The next day I had to get a refund. I wouldn't recommend MoneyGram to no one.

2 days ago I sent $2500 to my brother in Morocco. When he tried to collect the money they told him that I the receiver should call the customer service. I did so they asked me a bunch of questions then the lady told me that she need to transfer me to another service department. The other lady asked me the same questions like the first one then she told me the MoneyGram DOES NOT FEEL COMFORTABLE with the transaction and I have to go back to get my refund. I asked for the reason so I can work on it to solve the issue, she kept telling me the same sentence like a robot. I use to send a significant amount of money to my family through MoneyGram since 2010 but now they DO NOT FEEL COMFORTABLE WITH THE TRANSACTION!!!! Are you kidding me. Please let me congrats you. You just come with the biggest stupid arguments ever.

I have used your company to sent money to my parents in South Africa many times over the last few years, and have been very grateful for your service. I have recently become very concerned about a number of very odd interactions with your online website and your call center, which pose a very real security risk for your clients.

I purchased a money order from MoneyGram, and I do not use the money order for the purpose that I bought it. I went to the place that I purchased it then I was told they sell them but they don't refund nor exchange, and they suggest that I call MoneyGram, but I said to myself that does not make sense, as money order is considered cash, so I decided to go to my bank to cash out or deposit the money order, then my bank declines it as well. Now, I call MoneyGram. They asked me for the receipt order, which I gave them, and they confirm it was their product and it is valued for $200.00.

I provide a service to federal prisoners who are allowed to use TRUGRAM as a method of payment for my service, which is in conjunction with the company known as MoneyGram. An inmate, who generally has very little money, can pay $4.95 to have money transferred from his inmate trust account to people on the outside, and Moneygram will, apparently, happily accept that cash. But when the person on the outside tries to collect the money, Moneygram makes the person jump through hoops by answering personal and private information that is irrelevant to the transaction. When the inmate sends the money from the prison, an email is sent to the receiver listing the inmate's name, the receiver's name, the amount and their "reference number". So there is sufficient information that would keep anyone else from trying to collect the cash from that transaction.

My online account was locked with MoneyGram and in order to unlock it, I had to speak with customer service. In communicating with customer service, they asked me a few questions to validate my identity. And then they started to ask me questions about other people, i.e. Do you know this person? How old are they? When is their birthday? I appreciate and understand that verifying my identity is a safety precaution. However, most of the questioning was about other people and I felt that the questions asked were inappropriate as it did not serve to prove who I am. This is unacceptable and unethical! I voiced my concerns to the company and now I'm sharing them with ConsumerAffairs. Protecting the customer should not feel as if the customer is being jeopardized. I am not inclined to use this service again for fear that my personal information may have been compromised.

Where do I start? Tried to receive money. Transaction blocked. Told to call Moneygram 800 number. Did so. Told to have sender call them. I hung up to do so. Thought of something else so called back. 10 minute call many inane questions. Later was told "transaction not possible at this time. Please have... (my name) call us to verify information." I said "I AM (my name). What are you talking about?" Then they said have the sender call. This whole time the very unhelpful Walmart employees Managers I might add start asking me questions... "is this money from a family member? "Don't you have a checking account?" Told them "NONE OF YOUR BUSINESS. Can you help me or not?" "Oh no. We are separate from Moneygram." Ok then stop talking.

Unpleasant experience. My family sent me money, I go to Walmart, try to pick it up and they make me call MoneyGram. Ok, I do so and these guys start asking million irrelevant personal questions! I'll never waste my time and go to MoneyGram again! Horrible! The guy that was on the phone with me from MoneyGram customer service was so hard to understand. So disappointed.

I have been blocked from sending money online. I called help center to tell them the only thing I did was couldn't remember my password so tried several times. When that didn't work I tried by sending as a guest. Then we tried under my husbands name. Now I am blocked!!! They said that was not a reason I would be blocked but could not tell me why. They did not have that information. So I asked who I could talk to to get it straight and was told I could not talk to anyone. Pretty much "too bad. Sorry about your luck"! So now I have to go to store to send money which I do all the time with no problems. Super frustrated!!

I just tried transferring some money to my niece that she needed for some school expenses. I went as a guest in the Walmart MoneyGram location to do the transfer as it is close from her husband work and he can get there with ease. The transaction appeared to have gone through when a message popped up telling me there was an error, to call the 800 number provided. After being questioned like a spy the woman proceeded to tell me that they would not process my transfer to go somewhere else. I asked what the problem was, they stated it was a security matter. I asked to talk to security, she stated they cannot transfer me to go use another service. What in God's name is this all about?

Wanted to send $50.00 to my fiancé’s cousin that just needed a little help. Since I was at work, I decided to use the Walmart's Moneygram online. Everything seemed fine until I got an email; "Please call us at 1-888-988-5726 to help us process your transaction. We review select transactions for consumer protection purposes. We have reviewed your transaction and determined that we need a little more information to successfully process it."

We sent a transfer to our daughter in Canada via MoneyGram at Walmart. Trey assured us that the funds will be available for her and her baby in ten minutes. They asked for all kind of information such as names, addresses, phone numbers, etc. They gave us a confirmation number. Our daughter went to collect her funds four different times in a two days period after we did the transfer, and they did not give her any reason for denying the transfer. We went back to the Walmart store and requested they refund our money and the $30 "service fee".

I got scam cause I want African artifacts. I met them on Kik app but scam me through MoneyGram. No tracking number or email notification. Please help me get my money back. I want double the money I gave them. So $200 dollars I want back.

I spent over an hour answering personal information in attempts to get a moneygram sent. Very personal info that is really none of their business. I went along with it for a while but it never ended and it was apparent to me they were phishing, data mining and I'm sure selling my info... It cost me 99.00 dollars and I never got the moneygram sent. I had to give up on it and then had to block them from accessing my credit card... There is something seriously wrong with Walmart and this moneygram BS... I went to FedEx, paid 23.00 and had my money sent overnight. Next day she had the money delivered to her house. These days you should never allow someone your DL number, last 4 digits of your ss # and then a long long list of your past residences and friends and family. That's just way too much info to be giving out about yourself...

I sent my brother $60 through the MoneyGram app and they pulled it from my account then refused to send it to him. Told me I could not speak with a supervisor, asked me all sorts of personal questions, and told me I could not have my money back for 3 to 10 days! They would not transfer me to America and hung up on me when I refused to stop asking for a supervisor. I filled out an online complaint form and still have not received my money back or a call from MoneyGram.

I was shocked with my recent experience with MONEYGRAM. I am a working professional and saved up charity money to send to India. I had by mistake spelled the surname of the receiver wrong. This was a completely innocent mistake. I thought the matter was resolved, when I had it corrected and the charity would have received the donate of 300. The charity called me back to say the funds had been "blocked" and I was advised to called MoneyGram. I did call MoneyGram, and requested a refund, and was told "no funds will be refunded unless I sent personal information about myself and the receiver", and was interrogated, accused of fraud, the questions were very insulting, and incriminating beyond anything I had ever experienced in my life.

Purchased a m.o. 5 years ago for $75 plus the fee from MoneyGram. Lost the m.o. Found it recently and sent it back to the company - original m.o., receipt, etc. They charged a $66 processing fee and returned $9.00. They had to do no research since I had the original m.o. Ripped off and I would never recommend them.

I was surprised that MoneyGram treat its customers that way. No support whatsoever with incompetent staff that barely speak English, keep asking the same questions and in a rude way. To have a transaction cancelled they have to transfer my call 6 times and I have to answer this questions over and over, staff just to care and it is frustrating. I wonder why MoneyGram is not a such popular company like Western Union. Now I know and I would like to let everyone know that even it is cheaper than Western Union sometimes, do not use MoneyGram.

I wanted to send $1,000 to my cousin that was coming from Texas to NY to see me and wanted him to pick something up for me. I went through the whole process. Paid the $99.99 just to sent the $1,000. Got an email that they needed more information. I called up and it took 20 minutes and 3 different people to tell me my transaction was declined and they will not tell me why, and said I can never use their service but won't tell me why. I don't get it, that's what they do, send money from me to someone else. I'm very upset about it and just wasted my time.

I sent 200.00 to my son overseas. A whole day later they are still holding the money. I called them to ask them what's going on. I was grilled intensively! They asked me very personal questions, I was on hold for about a half hour, the whole process took about an hour on the phone with them. I will not use Moneygram ever, ever, ever again. They have lost my respect. They've lost my business. I will make sure that none of my family and friends use them. Moneygram is a business that will fail due to their terrible customer service, low class, no dignity, and stupid rules. And, it seems like the head office is in India or somewhere overseas.

I attempted to send $1,400 in cash to my spouse from CA to OH using a MoneyGram located at CVS Pharmacy. Although I carefully followed all the established protocol, MoneyGram would not release the funds to my spouse saying that the store location she was at had a recent history of theft of services. They required me to call and answer a series of security questions that were increasingly invasive. They asked personal questions that no one should ask (or answer). When I complained about answering such personal questions they stated they would not release the money if I did not follow their procedures. I finally was able to get the store manager to speak with MoneyGram to help get the funds released. I encourage anyone reading this review to think twice before using MoneyGram. Their business practices are some of the poorest I've ever encountered.

Buggy app, incompetent support, illegal practices. This service is not something I would ever use, and I suggest the same to others. I set up my account and attempted to make a payment, unsuccessfully, with the only message of there being an error and to call technical support. The support was unable to help, suggesting only that I should use a different browser. I am using Chrome, which is 58% of the browser market. Next one is IE with 20%. So they have a bug somewhere and their technical support cannot diagnose the problem.

A few days back I sent money in the amount of $100 without any issue. 3-4 days later, I attempted to send money again, to the same person/location for less than $300. THREE AND A HALF HOURS LATER, 5-6 PHONE CALLS TO MG, my account was CLOSED, and I am told the only way I can now send money is by going to a location in person. I am SUPER WORRIED. However reading all of the horror stories of in person issues, this company is as much of a joke as WU is. Are there not ANY proper money transfer services out there?!?!?

We were scammed out of $2000 and tried to get information from MoneyGram as to who picked up the cash. They were VERY rude and talked over us. The money was sent to Missouri at 1:27 and was to be picked up there but it wasn't picked up in Missouri at all. It was picked up in Benton, Ark at 1:45. That's pretty quick. It all seems prearranged. We were told that was against their policy but they sent it to Arkansas anyway. I tried to question them about this and they didn't want to discuss it. They kept saying, "we can't talk about this" over and over. These calls are sent out of the country and you can't understand anything they say. This company seriously needs to be looked into and shut down! How many complaints does it take to realize something is WRONG???

Sent money to my brother in Illinois to pay for his trip to assist me with family issues. 6 hours later logged into check status as he said it never got there (Walmart to Walmart). Called MG. Had to go through extensive interview and I asked if this was an ID theft scam as he asked when did I see this person last face to face, what is his job, what is our relationship and on on. To the end they stated I could return to Walmart and pick my money up. Lot of good that does for my brother. How irresponsible is this company!! Are they using the money in the interim? This company needs to have 60 minutes / 48 hours or Consumer Affairs take a look at its business practices.

I sent a online money transfer using Walmart MoneyGram on January 8 2017, and canceled the transaction on January 11 2017. MoneyGram did not return my money, so I contacted Chase to get the money back for me. MoneyGram then sold the transaction to TeleCheck, who then assigned it to TRS recovery services. This is debt collector. MoneyGram is a very dishonest company! I'm going to look for another way to send money to Mexico. Bad experience!

I have used MoneyGram online many times, today they took the money out of my account. They sent me a confirmation email, took the money out of my bank account and asked a SERIES of questions and really too personal. They asked our ages and what this person was going to do with the money!!! They asked the cross streets to where I live and what highway did I live off of and were so rude that it made no absolute sense. I spent 34 minutes out of my day with this because I did get hung up on and still have to go there after work for my refund. These people were rude and interrogated me like they were the F.B.I..

Horrible experience. I needed to send emergency funds to my son living in Ohio. 3 pm in the afternoon, the transaction was made at my local Walmart. It was to be a 10 minute transfer. 3 1/2 hours later when the money was to be picked up, it wasn't available. Calling customer service to inquire the hold up reasons resulted in a 30 minute interrogation as to why funds were being sent, and a lot of other very personal information. I treated like a liar, scammer, and thief. The end result was the funds did not get transferred and I am now fighting to get them back. Now it's too late in the day to get the $$$ to my son. Why couldn't they contact me much sooner so I could make other arrangements? What a waste of time and effort.

Me and my husband send $535 US dollars through MoneyGram in November 8th 2016 time 11:21 AM. We got a confirmation number and send it to the receiver. He went to the bank to collect the money and was told there is no info of any transaction conducted regarding the control number in their system. We contacted MoneyGram and they said the money has been received by the receiver which was not true. The time they claim the money was received in that country is impossible. This company is a rip off. We trying to find a lawyer to represent us to get our money back. I am so disappointed in this company. They are rude and disrespectful to their customers. They refuse to give a number to their management department. Please don't use this fraudulent company. They will rip you off.

Just like all the other reviews, MoneyGram is rip off. Protect yourself and stay away. If you can use another payment method, do so. First time using MoneyGram and it will be my last for use. I sent $200 US to a country. My money was on hold without any notification to me. My receiver could not receive the money and I could not get my money. I called MoneyGram about 8 times, 4 of those times a rep would say I should go collect my funds because they don't feel comfortable sending my money, the other 4 times they will say it takes time. When back to the 4 times and can't get my money back. You ask to speak with a manager the disconnect the call.

I was interrogated, like I was committing fraud! I have used MoneyGram for years, and never had a problem before now. Twice in 1 month, I was told to contact them about the money transfer to my son. Once was bad enough, but a second time was definitely harassment. The first time, I was even told I had to return to the Walmart store and show my license to customer service, and had to answer all these questions to someone I could not even understand. I never got a explanation for why they did this to my son or myself. They ask personal questions about my son, who has been in the USAF for many years, and why I sent him money!! I felt very intimidated and was not even sure, who I was talking to.

Service was offline for over 24 hours and I was waiting on hold for over an hour without any sort of progress indication. When I called a different number, the agent voice quality was poor and quiet, and in addition to the accent of the agent, the communications were difficult. It took half an hour for the agent to realise that I was trying to send money from Australia, despite me saying it many times, at which point the agent said this was an American line.

I was trying to send a small amount overseas and it gets declined because of 'security reasons'. And when you call them up, they tell you no other information at all. How are these guys still in business?

WOW I NEVER would have imagined how many times this company has been SUED BY THE GOVERNMENT for ILLEGAL practices. Right up to JAN 2016 13 MILLION DOLLARS. Just Google it!!! UNBELIEVABLE, that this company is, still ALLOWED to do business in the USA!?! I wanted to purchase a phone from a lady. We agreed that it was too far to drive so she would overnight the phone me via Fedex and AFTER I received the phone I would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the FedEx tracking info within a couple minutes of me doing the moneygram as she was at Fedex waiting.

I'm a Project Manager at Quality Drywall, Inc. and could not send money to my business partner. After talking to Customer Service they told me they did not felt comfortable with my transactions. This be the last time I ever send money thru MoneyGram.

I did online transfer to my nephew. Got an email asking me to call to continue the transaction. 18664509897, I called. Was asking so many personal questions and never ending, so I gave up, canceled the transaction. Was afraid that all the information are stolen. The rep. spoke in very low voice. Worst service ever!

I attempted to send money online for the first time and received an error and a number to call. Upon placing the call I'm placed on hold for 30 minutes between 2 reps, only to be told I can't send money online!! Meanwhile, they have a record of my attempt and all my personal bank and SSN information! How is this ok? No valid reason except that I need to complete the transaction in person! So what happens to my personal information or their database? This is unethical and a smells more fraudulent than anything! Take your business elsewhere, if you can!

The worst company ever. So, so, so disappointed. I am using MoneyGram for about 4 years and as I am very busy person I decided to try their online service, but somehow it was denying my transaction. I called listed number 18009227146 and guy named Omar asked me my full name, my email address and my last 4 digit of SSN. And he said that I cannot send any money online as he could not find me in public records. I was so confused. Why he asked my full info and what system he used that it showed no records of me? And he spoke to me like I was scammer or something like that.

Terrible company. I was basically interrogated on the phone, in attempt to send my child money. Just get an email later stating my transaction has been canceled. When I called to find out why the Rep from India tried to say I wasn't whom I claim to be... mind you these people have all of my info. I don't feel comfortable w/ this, why have online options if you are going to give people a hard time. l will stick to Western Union.

Wow. First of all I just wanted to change the state my friend was picking up money. They transferred me 4 times! 4! Asked me very old questions about my ex husband... and the age of his sister. Where do they get their questions? Only to tell me my transaction has been cancelled. And Serious attitude problems like 'my' English was bad. I know I answered most of them right but they just kept going and going! Freaking ridiculous. What an inconvenience. Will Never deal with these people again... Even the supervisor was rude... if it was even a supervisor. So very disappointed in this customer service. They don't even speak good English!

I've tried three times now to send money - not huge amounts, a few hundred dollars - with MoneyGram, and every time, I am asked for my passport information, social security number, an extra check with my bank, and every time I still must call and explain to them what I'm sending money for (are these my parents?), confirm more information, answer personal questions from rude customer service reps, and then am told that "security just doesn't feel comfortable with this transaction" with no explanation. It's worth the extra money to use WU or...literally anything else. Just not Moneygram, ever.

Very strange company. I used online for years and then I got locked for no reason. I refused to send in my ID and went to store location for few years. Today I submitted my Walmart bank account and a military ID with just a picture and name. A hour later they granted me access to online. I went online, set up my contacts and the system asked me to change my password after I was already logged in. I changed it then the system locked me out. I called MG and they said I can never use the online feature again. Strange company. I feel like they just stole my info. I will try western union or another company. Once I find a new company I will never use these scammers again. This company make me feel unsafe.

Had my dad send me some money from the UK, MoneyGram's website said I could pick up from local post office in 10 mins...went there, post office explained they could only provide money they had in the till (???) which was a quarter of the total amount sent. So tried the only other post office with MoneyGram I could find. 25 mins drive away, same thing, no money. This money was urgent, the only thing the pair office could do is give me a MoneyGram check which takes 5 days to clear!!

I paid 50$ for records of transactions. The company is such a joke. I'm waiting 4 weeks now and the last couple of days have been talking to their reps. Can't get the matter resolved. One of the supervisors also gave me an extension to call him but that extension doesn't exist. Don't ever use them. Go to Western Union instead.

I used MoneyGram many times to send money from Canada to my family in Russia. This time I sent USD500 to my sister and for whatever reason MoneyGram withheld it. My sister was there in person trying to collect the money. She presented her ID, the reference number, the amount, the sender's name - she had everything one needs to receive the money. Yet she was denied with no explanation offered. When I called MoneyGram here, the agent started asking me questions like what was the relation between me and the receiver and what was my reason for sending the money. After that she told me my sister can now receive the money. So my sister had to come back the next day again and collect the money.

Was scammed through this service. $135 stolen from me through this service, and it's completely MoneyGram's fault. I responded to a CraigsList ad and was told to process payment through MoneyGram. I called MoneyGram beforehand. I was told that the receiving party could not access my money unless they had the reference number. THOUGHT my money would be safe then. I went through with the transaction. Got an email a bit later telling me my money had been received. Called customer service to let them know I hadn't given out my reference number. (The receiver "can't" receive money unless they provide the reference code.) I WAS TOLD THAT THEY COULD ACCESS MY MONEY WITHOUT THE REFERENCE CODE IF THEY HAD "RELATIVE" INFORMATION.

Very disappointed and angry! My parents have sent money a few times using this service, with success. This time sending birthday money. I went to the machine as normal only to be told I have the wrong details, so contacted my parents who contacted MoneyGram and ta da all sorted. Went the next day to be told again wrong details! Have now spoken with 4 different people whom I am finding very difficult to understand, saying there is nothing they can do and keep apologizing grrrrrrrrr! It's a fault at the sender's end apparently to which my parents (the senders) are told it's all been sorted. 1 week later and I still have no money to give my daughter. I do not recommend this service and will use my bank in future. Never mind the transaction fee.

I have been using MoneyGram for years without too many problems until recently when they have gone right down the toilet. My transactions are always denied until I call a toll free number in South America and reach someone I can barely understand who asks me all sorts of personal questions such as: Age, DOB, Address, e-mail, Phone number, are you married? How long have you been married? How did you meet your wife? Why are you sending her money? How long have you known her? etc...(most of which is none of their business!) then they decline my transfer. When I ask to speak to a supervisor or manager they laugh and say that there is none there for me to speak to. UNBELIEVABLE! Do yourselves a favor and just use TransferWise, it is much cheaper and your receiver will get a much better exchange rate on the other end. SCREW MONEYGRAM! Ripoff cheesy company at best!!

Greetings: Be forewarned again. WalMart is the center of this attack. David ** from Paid survey 104 is gathering information for participants to mystery shop MoneyGram Transfer Services. It will come to you priority mail and it will be an official check. This one was for $3950. My instructions were simple enough: take $400 dollars for myself, spend $50 within the store, use two MoneyGrams totaling $50 then to send two money transfers each for $1,700 and send them to Larnaca, Larnaca In the country Cyprus. Well I had never heard of this place before in my life. I had looked up the bank, and it existed but I couldn't verified anything beyond that point. So if you get any mail that reads similar to this, don't fall victim to this. They are popular scams.

Tried to send $100 via MoneyGram to a relative. Filled out all requested information. Request was denied by my bank which thought the request might be a scam. Confirmed with bank to process the transaction. Returned to MoneyGram. Filled out all requested information AGAIN. Request was denied by MoneyGram - no reason given. MoneyGram suggested I apply again (third time) at a store and not online. The customer service is poor, the online application is not user friendly, MoneyGram requests too much personal and confidential information from the customer and, after meeting their demands, they have the audacity to refuse service without an explanation.

Moneygram gave us the worst experience ever!! They got me and my husband so furious! My husband who is in the US sent me money thru moneygram here in UAE and they cancelled it after they have withdrawn the money from my husband's account! And they could only refund it for 3-10 business days! I had to travel all the way to the exchange and to my dismay it was cancelled!

They are not on duty at all. After they get the money from someone they don't care about the person who receive the money. Their machine is not working on all store. I was trying to get my money for more than 4 hours. Still I couldn't get my money.

Had to change the name of the person that I was sending money to only to find myself calling moneygram more than several times only to find that there was no chance of me getting my money back. On the initial transaction, they got the spelling on my name wrong requiring me to call them and start the whole thing over again. There's is no chance I will ever use MoneyGram ever again and do not recommend them. I'm also on several social media in which I will also post my experience with moneygram.

Today I am very upset and crying because Moneygram incorrectly processed my money order refund and I am out $1600. I reported lost and I gave them three money order serial numbers. They informed to fill out the Walmart claim card. They send one claim card without informing me that I needed three claim cards. I put all three numbers on the claim card, I checked back with Moneygram the same day and they informed they are processing all three Moneygrams. When I received one refunded check in the mail with no explanation on why they did not submit the two, I gave them a call and they blamed me for not doing the claim information correctly and they did not bother to cancel the other two even though I submitted receipts.

I wasted all my day to send money online to my cousin. She keep going to the bank and they're telling her the fund is not available. I called my bank they said "no money is being withdraw from your account." I had to call the MoneyGram again to cancel the transaction. They keep transferring me, putting me on hold and at the end hang up on me. Not once, not twice, sooo many time. I was so tired and frustrated I started banging my head on the wall. I am going after them to sue them.

I lost a money at Walmart stores. It had not been filled out in any way. I requested a replacement money order from MoneyGram and they did send it, BUT by the time I received a reply for a $25 lost money order, I only got $7. I thought they would send me another money order. Not so they $25 + $18. MoneyGram is taking money from consumers. Not good practices. The customer is losing too much. Lost Money order# **. The money order with the balance of $7. WHERES IS REST OF MY MONEY???

Never again. Not only do they charge a lot but it took 45 minutes to get an email from them with code and then it didn't work. After an hour 4 phone calls to idiots I gave up. Last time was better but still took me an hour to do it. I'm done with walmart.

I sent money through MoneyGram, and this money is not so much to cause any issue. MoneyGram refused to make the money available to the receiver. It's been over a month now and I keep calling them for my refund but they tell me different story all the time. I have been using Western Union for a long time to send money to my parent. I only used MoneyGram because someone told me it's cheaper than Western Union, the difference is just $5. Had I known that MoneyGram is a scam I would have paid the extra $5 to Western Union for peace of mind. NEVER USE MONEYGRAM FOR ANY REASON!

This is a HORRIBLE HORRIBLE company. Don't even waste one minute of your time trying to use their services. I was attempting to pay a bill using their services as I needed the money to get to the company immediately. I created an account and was using my husband's credit card to pay the bill. I thought the payment went through until I received an email stating that I needed to contact MoneyGram.

I'm a soldier in Afghanistan and tried to send money home and email not work properly so I entered alternate email and started over. Well these people call me criminal and lock account and say I must visit a location. I say if I could visit location that I no need MoneyGram.

Tried to send money to my daughter and they rejected it twice then said that I can never use MoneyGram again. They would tell me why and closed my account. This company is a rip-off. I would not suggest that someone use MoneyGram. Why does this company even exist when they can't even do their job. This is so upsetting, I am trying to help my daughter who needs it and this horrible place cannot send money. They should shut this place down. They have no business being open when they do not work.

I sent an online MoneyGram to a friend in San Antonio, TX. When the individual went to receive the money he called me and stated I needed to call MoneyGram, I called, and I appeared to be speaking to someone overseas. They began asking me very personal question, after I inform them that the transaction was authorized by myself. I began to get uncomfortable with the question concerning my personal information, and asked them to just refund the money to my card.

I have been a MoneyGram customer for quite a while. Have sent money as recently as August 12 '16. I signed in today to send money to the only person I ever send to. Made it to the process payment page, entered the amount and my card number. Got a message that they can not process my payment to call. So I called in and am told that I have been blocked and can no longer send online that I have to go into a location. I ask why and I am told that "it was a security business decision and they don't have to tell me anything." Now they did block me but still processed my card taking 1.00 stating that they do it to make sure the card is real, when this is the same card I used last time. Why are they allowed to take my money but I can not send any???

A BIG RIP OFF!!! Folks, I don't have time for this but thought I would share my experience to save you some trouble! I needed a couple of blank money orders from my bank. My bank happen to be out of money orders and suggest I go to Walmart across the street to purchase them. The teller also said "and it's only .70 cents each, compared to the bank's $4.00 each. Wow, that's awesome, right? Wait until I find out it was so (WRONG).

I tried to use online services and was questioned like a criminal suspect. I was then told that not only could I not perform the transaction (to SEND MY GRANDDAUGHTER $100 for her birthday within the state of Indiana), but that I was barred for life from ever being allowed to use money gram online. During my interrogation, I apparently gave the wrong email address and the trap door opened under me. They claimed I had used a different email a few years ago when I used the service for the only time ever -- and had even forgotten -- and so, for replacing a spam account with a newer email account, I was banished to the dark universe of the unacceptables.

I signed up with Moneygram and was initially able to set up an account. However, after closing my account because I am unable to use that email and signing up with another email, I am unable to set up an account online (with NO reason given). I was told that I am no longer able to have an online account and only able to send money at a store location using cash. Completely bad business to not have a good reason to 'permanently cancel' a person from having an account.

I have a $99 money order from MoneyGram that I didn't use, which I bought on May 2015. I tried to cash that into my account in August 2016, since it's still within 3 years of purchase. My money order got declined and to make thing worse I got charged $12 for the failed transaction. This is so wrong and unprofessional! Everyone need to boycott this MoneyGram company, they're con for sure! I think I didn't recall reading anything on charging people after 1 year! What I can recall is just that the MoneyGram need to be used within 3 years period. Please share ways how we consumer can put this con business down!

It's absolutely impossible doing business with Moneygram on any level. Their limit is $3,000.00 per month, I only send $270.00 and they say I have reached my limit. I recommend a boycott of Moneygram until they fix their many problems.

I recently sent money through MoneyGram to a family member which would not go through until I called and answered their silly security questions which made you feel like you were on a watch list of some sort. Then the next day I sent money to someone I had made a purchase and the transaction completed with no problem. When I tried to log into my account to send money again it would not allow me into my account. I called and they said I could no longer use their website because they did not like the transactions I had made. Mind you each transaction was less than $500. Then they tried to tell me that my account belonged to a female and they were talking to a male. How dare they presume what my gender is and how is that any of their business? First of all the persons that I spoke with when I called to answer their security questions and when I called about my account could barely speak English much less understand what I was trying to say!

July 11, 2016, I made an online money transfer for $150 through MoneyGram. July 22, 2016, I cancelled the transaction. Their terms for refund is 10 business days. It is now 22 days, and they have still NOT refunded my money. Calls are answered by operators who have some difficulty understanding English. I have now made about a dozen of such calls. They shuffle you from person to person, and promise to have someone contact you. No one ever calls. The next time you will hear from MoneyGram is when you call MoneyGram again. I am unable to understand why a business in the United States of America will try to illegally hold on to money that is not theirs. This is not a reputable company.

Told rep did not find these questions appropriate. Didn't even blink, said they've been getting complaint of fraud to the state I'm sending to. And if I'm unwilling to answer he will refund. So he did. This is unacceptable. I will not tell some random person my own mother's history.

Had purchased money orders for rental applications and did not need two of them. A year later I went and cashed these at my personal bank and these were returned to my bank as a stop payment on these because they were over a year old. I called the MoneyGram people and was told that they charge interest on the money used to purchase the money order (this INTEREST charge is at a rate of over 20% for this). When the MoneyGram people were contacted they said they print this information on the back of the money order but unless you have vision like superman, they cannot be read by the average person with 20/20 vision.

Don't ever think about using this service, never. I've used this service 5 times to transfer a good amount of money. The first two times were okay, everything went smoothly, however, the 3 other times I had to call the customer service for about 1 hour each time. They tell me to wait and wait then forward me then ask me questions then ask me questions then forward me. (Questions like "what do you want to do with the money", and "are you contributing to any political party" and more.) I advise you to stay away from this scam and I'm sick of this and I will NEVER use it again.

Please don't use this services they is a joke. They put a security breach on your account and cannot explain to you what it's for. They will allow you to go to the store and use the services but won't let us you use it online. Then they want to know too much information just to send information online. What is your date of birth and the last 4 digits of your social security number has to do with you sending money. I'm done. I feel they using your information for their own personal information. This don't make no sense. I'm done using their site and services.

So I tried to transfer some money to my girlfriend using the website. The transaction seemed to go through ok, but then was held up and I was asked to make a call to verify the transaction. This I did. I explained who I was sending the money to and that I knew them well and the person on the end of the phone released the money and I was emailed a collection number. No problem, this all seemed to be as expected.

I gave the intended receiver the money transfer number, then this happened: Receiver went to a first MoneyGram location and they claimed the number was invalid. Receiver printed out the actual email with the transaction number as well as a list of locations. Receiver went to a second listed location which does not actually do MoneyGram and states they've been trying to get themselves removed from MoneyGram's list of locations for about 5 years with no success. Receiver went to a third location where it was impossible to pick up the money even after the agent called MoneyGram and spoke with them for about an hour (being on hold most of the time). Sender ended up having to call Moneygram over the phone to cancel the transaction since MoneyGram decided to lock his online profile for some unknown reason.

I will make this short - do not use MoneyGram. If you send money through Walmart to Walmart, you will have no problem. If the amount you are sending is more than $900.00, you will be told that you must use MoneyGram. I would suggest you use Walmart to Walmart and break the amount into two or three separate transactions. Know that if you send an amount like $1,700.00, by MoneyGram, you will have to be interrogated by phone. Yes, prepare to answer multiple personal, stupid and inane questions. Listen closely, the interrogator will be very difficult to understand. You may be disconnected or transferred many times. You will be told that unless you answer the questions, the money will not be released to your receiver.

I sent money by MoneyGram as donation to a Church in Nigeria in a small city called Ora in Edo state as stated in the form I filled out. The recipient went to the first Bank in the next city called Ekpoma in the same state Edo state to collect the funds since there is no MoneyGram agent in Ora and after he was made to fill out the forms and presented his IDs the paying agent then told him that the fund has been collected and no longer available. When I was informed I then called MoneyGram and after several system downtimes for over 3 hours and many CSR phone transfers I was told that the money had not been paid out but was needing confirmation from me after which it would be released to the recipient and would be available to the recipient the following day.

I purchased 2 money orders. After I purchased the money orders I filled in the money orders with all my information. My money orders were placed in a drop box. After dropping them in a drop box I found out 2 days later that the box was broken in to & my envelope was stolen. I contact MoneyGram & was told that my money orders were being cash. I told MoneyGram my money orders were stolen out of a drop box & I have a police report. The response was I have to pay them to get copies of the money orders. I made them the money & they emailed me a copy of the money orders. On the back of the money orders there was not stamp or writing on where the money orders were cash. I call them back - the response I get from MoneyGram is I have go get my money from the place that cash the money orders.

Used MoneyGram 10 times and the last transaction was canceled and supposedly refunded to my account up to 10 business days. Spoke to non-English speaking CSRs at least 10 times with transfers to another curry-eating CSR. These inept borderline autonomous fragmented pseudo-English speaking people are worthless to get any information and just mentioned that it was "elevated" to the lady. WTF? I had a bad picture of what was actually happening on the other line. Needless to say I have NOT received my funds from them and I have notified my financial institution to bring some strength into this BS.

Went in to send some money to a friend that needed some gas money to make it home and the cashier in Wal-Mart misunderstood and printed me up a MoneyGram money order. "Not a problem" I said "let's just cash it and send the money electronically." Swing and a miss, even though it had been purchased less than a minute earlier MoneyGram denied Wal-Mart's request to cash it. So the cashier hands me a receipt and the money order (which is now signed over to Wal-Mart) and tells me I will have to call the number at the bottom to get it sorted out.

I went to Walmart to send my grandson some money, which I do occasionally, the Walmart to Walmart Service. I was told that because of the larger amount ($1500) they would have to send it by MoneyGram. First time customer of MoneyGram and will never use them again. I sent the money, and my grandson could not pick it up and was told to tell me to call this 800 number he was given. And he was at another Walmart to pick up the money.

After using Moneygram for more than 10 years with no hitch, they cancelled my account with no explanation given. This is how they treat their customers.

I sent money to my wife which they refused to release. She was told I had to call them before the money can be picked up (I understand this, Security!). I called and I was redirected to a different department which I put on hold for about 45 mins after being disconnected like twice. After I finally got a hold of someone, I was asked all sort of personal questions and the customer agent was so rude. The personal questions had nothing to do with money sent. I was even asked how many kids I have. What has that got to do with the transaction? The only question I wasn't asked was how often we make love. I am really displeased with their service. My advise, use Western Union. They might be slightly more expensive but I think it's worth it. I sent the money via a Canada Post outlet. My advise is that Canada Post should dissociates with them before they drag their name in mud.

I registered for MoneyGram Internet account. Completed rigmarole to Direct Deposit USD into PH PhP in Bank of Philippine Islands account. My transfer immediately rejected. Reason: my US bank account was "not verified". Called MoneyGram CR. Transferred to 3 departments. Three CSRs spoke minimal English. After 35 minutes of nothing but continuous run around, last CSR told me to call Telecheck for answers to why my US bank account not verified. I called Telecheck. I spent 15 minutes immersed in Telecheck similar rigmarole. Second Telecheck CSR announced my US checking account updated and verified. Telecheck CSR told me to attempt to complete previously rejected MoneyGram transfer to PH. I processed another transaction with identical results: US bank account not verified.

I've been using MoneyGram for a long time now. I'm completely unsatisfied with them. I send money to the same person every month in another country. Now I have to verify information and then being asked personal questions. Something is wrong here. Then I'm advised that my name has been flagged and MoneyGram won't give me a reason. Don't understand what's the problem here. I go on their website to track the transfer... No record found... It's been 3 days that I sent this money and now no record found. So as I discussed before called into customer care and I have to verify myself and I'm asked all these stupid questions. NO... Cancelled my transfer and never using them again.

I have been using the app for the android phone for over a year now, all of a sudden they started to flag my money transfers. Every time I made a transfer online I would have to call them to get it cleared. The other day I did a money transfer, I called up and they cleared it - gave me a reference number. When I woke up, my friend in the Philippines said that she went to pick up the money and they told her that it was canceled. I went to go online to check out what the problem was and I couldn't even get online. They blocked my account. I am an American citizen, I speak English. Half of the customer service people can barely speak English! They are telling me that I am a security risk. I will never use MoneyGram again.

After 2 years of being a customer their security dept decides that I am a security risk... Like some of the stories I read on here. My son served in the military 6.5 years. I'm an American citizen and they won't even give me an explanation why I can't send money online... Wow after being in this country for 43 years, having 2 American born children, according to their security dept I am some kind of risk? WOW... I thought in America you were innocent until proven guilty. By the way I send 250 dollars per month to Costa Rica. Yeah that would bankrupt the United States in about a trillion years.

MoneyGram has no respect for its customers, at all. I am a soldier in United States Army, I send to my father $150 every month just to help a little bit with some bills. Today I sent $2000 to a friend of my uncle who is getting married, my uncle gave me the money to do so, I have a proof for that. And they blocked it even though they say that there is a limit of around $3000 per month. Called them to find out why, but because of my accent they decided to close my account for good. I asked "why would you close my account", they said "because of your activity"!!!

I have two brother-in-laws who have served our country for 20 years and each deployed 6 times. I tried to send them money and someone in Mexico and Poland decided to block my money transfer and keep my soldiers from getting their money. Poland who doesn't care about US and Mexico who is a higher risk and biggest cartel.

Sent money to my girlfriend using MoneyGram like I always do and this time it was stolen from the pickup location by someone other than my girlfriend. Called MoneyGram and they were to resend the money to her. She goes to pick up and they tell her to have me go back to the store and refund the money and resend. I go back to the store to refund and they won't let me. We call again and they said it was already picked up and they wouldn't refund. They also said they didn't care that I lost my money because it was stolen because the money was pick up. I will be using Western Union for now on.

Money sent from Canada to Tanzania was given to someone without the proper identification and signature (fraud). MoneyGram says that since the money was already picked up (even though they gave it to someone without proper ID) they can do nothing about it and will not reimburse the funds. They should have some 'insurance' when there is fraud involved. I did get an apology. I will not recommend MoneyGram for people to use as it is not secure.