MoneyGram

Updated on 09/20/2022: I am very upset because not only that are not giving an explanation why they cancel my account. Now they are blocking me from other companies that are associated with them. I opened an account with Remitly and they cancel and close my account permanently too. I am not a person who are involved in any problems in my life. I want to know the reason why?. At least give an explanation to take care this mistake. If I have to do an legal action to take care this issues. Please I am asking for your help.

Wife has sent money to our checking acct via a Moneygram. Today is the third transaction. We are both on the account. The first time took 4 days. I chatted online and was told to call support which was useless. Finally I was told she had to call because she was the sender. The second time 1 day and she had to call to verify she sent it. Today she called and was told that the recipient had to call and verify even though their online "self help" says the recipient doesn't have to do anything. So far I have chatted online with 2 useless reps and made two useless phone calls to reach no one and sent two emails with no response. Tech support rivals AT&T and US Congress.

Paid for the fast send option to send money to my boyfriend for an emergency within 10 mins and tells me that it will take 2 bus. days to get the money and will not refund my money for fast send fee. Called and said I needed to verify info.

What a bad experience... After being promised to send money after 10 mins to Colombia...it's been now more than 10 days and still waiting.... Customer service not much help either... Please do yourself a favor and find somebody else to send money abroad if you need the money soon....

I am the money sender, and my receiver is still waiting for a week now. I have been unable to receive my reference number for 4 days now. I used the account charge option, and my account cleared several days ago. I do not see absolutely any reason for the delay, yet they are still not releasing the funds. It looks like my funds are frozen and in nowhere. This is so disappointing and unfortunate. This was the last time I used this company. They already gave me a hard time in the past.

I sent some money to someone from the Philippines, and I received an email that the money was sent and is ready to be picked up by the recipient. I sent all the info to the recipient and after a few hours MoneyGram suspended my account, citing "MoneyGram’s review of your profile and associated activity has identified it as being at high risk of fraud, scams, or other associated activity which may include a violation of MoneyGram’s Terms and Conditions". I don't know what kind of fraud and scam can be sending about 91$ to a friend from Philippines. And I have a job where I earn the money. I contacted the customer support but I haven't received any answer from them. Now I'm waiting to get my money back.

My close friend from the USA sent me $300 for my birthday! I have not been able to receive my money transfer for a week now, MoneyGram, decided to ruin my holiday, they do not give me my money back! I am a citizen of Ukraine, now I have to live in Peru, because of the war in Ukraine. There is a difficulty with communication, in Peru they rarely speak English, those who support money gram in Peru speak English very poorly. I called, they asked me a lot of questions about my personal life and the person who sent me the money order. Do you think it's normal to delve into "someone else's dirty shorts"??? Those support promised to transport me within 2 days, no call. They don't answer my email. They can look across the entire customer base that this person has been sending me money orders for eight years. In Ukraine they never asked me personal questions. Terrible service, I hate it!

Someone was able to pick up my money without an ID only with reference number from the paper I got, they have a lot of security issues in UK, how can you let someone pick up some money without ID CARD?? This is insane. They are the worst company and I am going to sue them for my money.

I was sending money through Western Union but recently I have tried Moneygram, which work with Alrajhi bank. My experience is very bad when any issue in transaction. No response to multiple emails & call.

MoneyGram is by far the cheapest service to use if you're sending money outside the U.S. I frequently send money to a friend in Honduras. Whether I send $20 or $1,700 the rate is only $1.99. I will always use and recommend Moneygram for this service!!!