MoneyGramConsumerAffairs Unaccredited Brand
My cousin sent me $200 yesterday from a Walmart in Georgia. When I went to a local Walmart here in Virginia, I was told by the CSR that the consumer account had exceed the limit allowed; therefore, they could not give me the funds. I called MoneyGram, but one lady with a very bold island accent (btw I am from the islands so I recognized the heavy accent) began reading a script relating to compliance and stated the fact that they do have the right to accept or reject transfers or payments. So I had the sender call, and he also received the same grammar about compliance; however, they never explained the reason the funds were rejected.
If MoneyGram is trying to find the folks who are doing fraudulent transactions, then they are going about it incorrectly. How can the sender and receiver verify their identity, but you still cancel the transaction? I provided a valid DL, address and date of birth to these unprofessional people only for them to give me a lecture about their policies. Seems like they are using these opportunities to collect and steal people's personal information. Idiots and they just lost a customer after 15 plus years.
Over the years, they allowed all these scammers to use their services to commit fraud, and now they are confused on how to catch the bad guys. In the process, law-abiding citizens like me are treated like common thieves because of their own neglect for not implementing proper security features from day one. I hope someone from MoneyGram sees this message because I am still puzzled as to why no one could explain to me clearly the reason I could not pick up $200.00.
I currently live out of my place of birth which is South Dakota. South Dakota is where most of my immediate family live all except one, and that is my eldest Son Michael, he lives in Gallup, New Mexico with his family. I have been wiring money through MoneyGram for quite some time since I left South Dakota and moved to Watertown, New York. My Son Clay has his own family in South Dakota, and needs money from to time for his family. About the beginning of March 2018, my MoneyGram account has been completely wiped out, I guess that means I have been flagged. There are multiple family members I wire money to in South Dakota all of which have been done online.
Now, my MoneyGram account is non-existent, and my who still need help, cannot pick a wire up from me at this time. I am a Retired US Veteran, and I am physically disabled. At this point, I will not ever choose MoneyGram, nor do I recommend it to anyone. From this day forward, I will direct my hard earned money elsewhere, to those who really do care of about their customers and their families. I do not own a vehicle, because I cannot drive. May God have mercy on those who marginalize others out of ignorance.
It was a mistake that my friend decided to use MoneyGram to send me money. I went to Walmart, because the phone was down they could not call to verify the payment. Next day, I went to a CVS kiosk, I couldn’t use it to receive the money. I called customer service and I was directed to deposit it in my account or go to check cashing place. I have been to two check cashing places and you can’t receive money from Moneygram! I will have to deposit it and wait 3 business days for the bank. MoneyGram sucks!!!
Very upsetting knowing I have already been charged a fee for my payment not showing up. However now I have to pay these thieves 18 dollars or 45 if I want a refund on my money. I will have to find another money order service because your company feeds off of fees and charging people outrageous amounts of money when they just want their money back.
MoneyGram, has got to be the worst company I have ever seen. I have seen thousands of reviews online, and I have no idea how these guys are still in business. I tried sending 50 dollars, from Eastern Washington to Northern Idaho, an hour away to get my GF home. And they hold it? Why? No ** clue, AVOID THEM AT ALL COSTS. THEY STILL HAVE MY MONEY AND MANY OTHER PEOPLES TOO!
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Moneygram is monopoly that corners the market. They are unprofessional and do not know the law. You cannot discriminate! I send my money, I earn it and can send it to whomever I like. They do not feel comfortable with me sending money via email but I can in person??! What sense does that make! Security team! What a joke! All the same send USPS money orders if you can!
Purchased 2 money orders on the 3rd. As of the 16th those money orders were not received, to get replacements online would cost 90 dollars 45 dollars each and about 8 days to be processed!!! By mail 18 each and about 20 days to be processed!!! We have already PAID for these and they are not cashed why are we having to pay again?!! Why so much?!!
This review is about terrible customer service, both online and over the phone. Agent need a special training on how to treat customers with patience and respect. I have to deal with two agent, one was irritated over the phone, when I asked her to double check the spelling of my information. She did it so fast so ready to hang up. An online Agent Alfonso **, just left the chat when I was entering my debit card number. I did responded in online chat if I am still there as required, otherwise it ends. MoneyGram get your... together. Train your agents, don't embarrass yourself as a company!
When you deal with MoneyGram it looks like you dealing with a baby and also he can't hear, understand or think, I have a problem in receiving money and no one at all is there to help not in sender country or here or in America!!! Close this company and convert it to cake or orange juice company. -_-
I would give them a 1/4 of a star. 3/13/18. I went 2 times to Walmart to pick up the money after they told to have the sender called them. They did not state a reason why the money can't be pick up. The sender called and they told her, "We can't give the money to the receiver until we verify you are the sender. We are protecting your money." By verify they wanted my aunt to go to the store and have the store clerk call MoneyGram and verify she is the sender.
It's so overwhelming to be wasting time over something so ridiculous. I had my ID reference number, name and number of sender and still they would not released the money. People can't count on MoneyGram effectiveness. If I would have known my aunt would have deposited the money through bank to bank but it was going to take 48 hrs to be in my account, well almost 2 days later MoneyGram won't release our money. IF YOU HAVE AN EMERGENCY DO NOT USE MONEYGRAM TO WIRE MONEY. They'll give you lame excuses. Protecting the sender's money it's not an excuse when Identity of the receiver has been verified.
We are receiving money and it has been one hour and counting here at a Stater Bros grocery store waiting. The clerk is with a MoneyGram rep on the phone waiting for instructions. We got verified on the phone, and the money order was printed out. He’s been transferred from one person to another. Apparently the employees at MoneyGram don’t know what they’re doing. We are very upset and we will never send money through MoneyGram again.
Totally dislike MoneyGram, haven't even used it that many time. I used it 2 times with their online app to send money and got flagged for no damn reason. It been a year and still flagged, don't understand why!!! Stupid MoneyGram, this is why it was my first and last time, ain't never gonna used them again. Will take my money elsewhere.
I have tried to send money three times and had the transaction denied and my account disabled 4 times. When I call Moneygram no one has any answers or anything that makes much sense to tell. Moneygram please fix this problem or let your customers know what you're doing so maybe they can use another service.
My husband and I got a job offer after posting the resume to ziprecruiter.com. We thought it was a good experience until it turned out to be a scam. Yet, we didn't recognized it until it was too late. We somehow went to Walmart and sent our money away via MoneyGram, to a vendor to purchase the necessary office supplies needed for the new job. Believe it or not, we still thought we were doing great until we came home afterward and suddenly realized we were being scammed. Please don't ever do this and be more aware of Internet offers.
This part is about MoneyGram: they cancelled our transaction that night, for unknown reason. I'm pretty sure MoneyGram set up red flags on certain transactions to prevent such scamming scenarios, for the benefits of their customers. We got the email confirming cancellation and also the refund would be returned to us within 3-10 days. After 3 business days, we received our money back, and can't ever be thankful enough for MoneyGram. Their team worked hard to protect their customers and they deserve my 5 stars. Thank you, again.
The online service keep getting my transaction denied to send just $250, then my account was block. Call customer service after 1 hr and 3 rude people, nothing was resolve. They said the system don't give them any reason to denied transaction, there is nothing they can do.
A family member called with an emergency and I needed to send money ASAP. I chose Walmart to Walmart transfer through this MoneyGram. I had to do the process more than once, I finally received confirmation that funds were ready for pick up. I contact family to go get the funds. To them receive an email that the transaction was canceled and nobody will tell me the reason why. The funds were taken out of my account and then they have the nerve to tell me it can take up to 10 business days for a refund! This is crazy! The most ignorant thing I have dealt with. If they want to thoroughly review that is fine but they should do that prior to taking the money and informing that it is confirmed. So disgusted!!!
I attempted to send money to a friend. The transaction was successful. I decided I wanted to change the amount before it was picked up and canceled that transaction. After that all further transactions failed. Called support numerous times, no one could resolve the issue. I finally spoke to a 2nd tier agent. He could not help. He stated my transfer limit had been reached. I explained NONE of the transactions actually went through. I stated, "I bet if I used Western Union the transaction would go through". He disabled my account. LMAO.
I figured I'd use MoneyGram for the first time. I created an account and initiated a payment even after seeing the ridiculously huge charge, I felt as if I was dealing with a loan shark from a 60's mob movie. Although I was extremely worried over the credibility of MoneyGram, I forced myself to relax and hoped for a safe transaction. Everything seemed fine until the next morning I received an email that my transaction was canceled. I attempted to log in to my account, but it kept saying there was an error and wouldnt allow me to log in.
I called MoneyGram and spoke to an agent named Ailee, she said I was blocked for security reasons and that it was against policy to tell me the reason, I asked for a supervisor and again she said it was against policy to allow me to speak to a supervisor. I asked her if I was being denied service because of my race, religion or gender, she said it could be, but again, it is against policy to go into detail. I asked her when will I get my money back and she said they dont have it because the transaction was canceled. I told her that's a lie, the money shows deducted from my account, she then said it will be refunded within 3 to 10 business days. I can count on my hands the number of times where my rights were violated so harshly that I felt hopeless and taken advantage of. This was one of those times, there is nothing you can do or no one that you can speak to, no explanations and no money, how is this legal.
In my local area three places have signs on their MoneyGram saying 'out of order'. When I wanted to send money, they removed the sign, but it was refused and they gave me a phone number to call. The guy on the phone read some message which included I was found to be a risk for transferring money and they have barred me from ever using MoneyGram. I have sent same amount to an Orphanage Project for five years, an upstanding citizen. Does anyone know what is wrong with MoneyGram?
Do not send money thru MoneyGram if you are sending it to a person with a minority name or if it's going to a place where there is brown people. They would not send my money because they and I quote "Didn't feel comfortable sending my money to a person with the name of Jose". Ridiculous. No notification, they just denied the person I sent the money to, and never notified me. Stay away, send your money thru someone else if you can and with a company that doesn't profile people and use racist tactics to send.
Tried to make a transaction to someone I have sent money to before. Verified my identity with official document. Site said it was processing. I checked my bank account - they had passed the payment. Today I find, after a 10 minute wait and being transferred to 3 different people, that I have been permanently blocked from the site forever. They "do not feel comfortable doing business with me" but refused to give any further information or even any suggestions as to why this has happened. I asked the service agent how he could possibly work for such an organisation and do they have any idea about the distress and consequences this action has for other people. I will NEVER recommend them - has been nothing but trouble with 2 payments - one online, one in person not even getting to the receiver. AVOID.
Representative in another country cancelled my transaction when I requested to speak with a supervisor after being asked many questions to verify my information, including, the nearest street or freeway to my home. We need to stop patronizing MoneyGram. The representatives think their jobs are secure; the aforementioned gives rise to the blatant disregard and disrespect towards US citizens. PLEASE DO NOT USE MONEYGRAM.
I've been using MoneyGram for 4 years now until last month when I tried to use the service. Message comes out as error. The store clerk who called MoneyGram but they could give a clear explanation. Assuming it's a technical issue, I wait a few days and went to another MoneyGram location but same problem. I did my own research online and others who have had the same problem had been blocked permanently by MoneyGram.
About a month ago I had a friend who I was sending money to. She said quickest way was this MoneyGram and she could go to Walmart and pick up immediately. So never using this system and having her say it was great I was like OK. So sent the $750K successfully to her. So I had another instance where this seemed like a great way to wire funds and I again logged into my account and created another transaction then I tried to process. A big red sign comes up contact customer service. I called the Customer Service which is overseas not USA based which today is quite common.
I now have called them twice because I am told my account was closed because their Security System did not like my profile. I was like, "What do you mean." "Sorry I am told we cannot tell you because its Security." Um this is a law enforcement family and I am like what the heck is this kind of answer. Of course being legal minded I kept pursuing for an answer and called again today. I just now got off the phone from again a Hispanic speaking lady who explains to me there is NO get this NO number that you can speak to anyone about why my account is closed.
I was told I can never use MoneyGram again and I am rejected and my profile is not acceptable. Seriously folks. For REAL??? No upper management no one to complain to and arbitrarily closing my account without notification and then upon looking up I find they are not accredited to be sending money through and also was told that they could not guarantee that my money would reach its destination here in the United States. I am in Virginia and I was sending to Georgia. I am appalled that they are even permitted to use the Internet and wires thus violating FCC Guidelines in the U.S. when they are not really a vilified company to be transferring money in a safe fashion. And to be told that they could not guarantee my money would not get lost and it would never arrive.
Sorry not sorry help me out with this one and if it is not safe how about the Federal Govt. steps in and shuts these folks down. This is a very very frightening company. For God's sake DO NOT USE THEM. Is it because I am an American. Is this site run by I.S.I.S.??? So let's see what this review brings this organization that Walmart is using and representing. Walmart you keep making the news. LOL. Hey folks there are many other good reputable ways to send money. Make sure they are accredited.
I opened an account with MoneyGram and for some reason, they thought it was fraudulent and I was blocked for good. No reason, no opportunity to start over, they simply blocked me forever. I have excellent credit and have never been in any fraudulent matter. I am a law abiding citizen and it’s their loss, not mine. I don’t appreciate their way of doing business. Western Union is my choice.
MoneyGram decline my transaction ("because we couldn't verify the sender's identity" lies!) and still went behind me to withdraw cash from my bank account. They never sent me a notice that they declined my transaction. I had to call and find out that they decline my transaction. All their customer service are terrible: is like speaking with robots and they are located somewhere in Asia (huge language barrier. these people can't comprehend English and they get easily angry and they will hang up on you quickly for no reason... Watch the Discover Credit card commercial "Peggy". MoneyGram customer service are worse than Peggy). Their customer service does not have supervisors or put it this way, they will not transfer you to a supervisor because there isn't any. I hope MoneyGram goes bankrupt because they are fraud.
Never trust MoneyGram with your bank and personal information because they will steal your money and identity. If they steal your money you might get it back if you are lucky but it takes more than a month or more. Please stay away from MoneyGram if you want a decent service. Oh not to forget everything with MoneyGram takes any from 10 business days or more to process, even a simple receipt takes business day receive in an email. Don't trust what MoneyGram post on their website. By law they are required to follow certain regulations to favor customers but they have a way to go around them without. After they declined my transaction I requested for a written notification of their decline but I was told it takes two business to receive it in the email.
Two days went by and still didn't get any email from them. How can you decline a transaction and still take money from my account? There's a reason they won't give you a decline notification (they are covering their behind so they can attempt to withdraw money from your account again and make it seem like your transfer is still processing). Trust me MoneyGram will have you jump through hoops before you get your own money back if you are lucky. STAY AWAY FROM THESE THIEVES AND MONEY THIRSTY PEOPLE! I wish I would have read these reviews before doing business with MoneyGram.
I have been using MoneyGram for several years and never had a problem. I attempted to send $200 to a friend in India the day before yesterday and after typing in all the information, I received an error message. After calling, I was told my account had been locked but no one could tell me why. I tried again and got the same error message. My husband just checked our bank account and found $410 was taken out. This sounds like a scam and we will never use them again.
Sent money between Ottawa and Toronto. I bought a $425.00 MoneyGram (MG) from a post office in an Ottawa drugstore at 12:09 yesterday costing me a total of $451.00. The recipient said there was a mistake in the name: G instead of C. I immediately went back to the POP and had it corrected. The recipient went to another post office closer to his destination because time was of the essence. The second post office said it did not have enough cash to pay out. So after several back-and-forth conversations, it was suggested that he take a cheque.
This was supposed to be a cash payment and already he was going to run into problems. By this time he had reached the third post office, very close to his destination. He would take the cheque and somehow pay the bill. It didn't matter in the end because the computer system was down and he couldn't collect anything. The person driving him to the place where the money (cash or credit card) was to be paid took a risk and put the payment on her credit card. I immediately sent money to the cardholder.
At this point I am out an extra $425.00. I went directly back to where I bought the MoneyGram and requested a refund, citing everything above. The clerk was kind enough to point out to me that he couldn’t do anything about it this evening because they close their communications with MoneyGram at 7:30 pm. I could go somewhere else, or return to them the following morning. He told me to make sure that the next clerk called into MoneyGram since it was not a post office procedure. I wasn’t happy but left to return the next morning.
TODAY: I went the post office and told the clerk the situation. I was told that I have to call the number listed on the bill and they would give me a number to hand back to them for my refund. Forget about how I was feeling: I had a cell phone so I called MoneyGram. After 20 minutes of pressing every button possible, I finally got an operator. I explained the situation, she asked for information and I gave it to her. Unfortunately, the call got dropped. I started all over again. After another 40 minutes, I gave up and went home. What happens to people when they don’t have internet access?
At home, I found another number I could call and did so. The gentleman told me that I can only refund me the net amount: in other words, the fee $26.00 would not be refunded. I ask for the supervisor. She claimed that since the money could be picked up today without issue, the fee stands. I went through all the rigmaroles we all had been through and the money was not available on time. She gave me a reference number to present to the clerk for a refund. No fee refund. I will NEVER use this service again.
After sending money thru an online account with MoneyGram my receiver informed me that I made a mistake on her name and If I could please correct it. When I attempted to correct it with MoneyGram I was subjected to many probing personal questions about my receiver and myself. After answering the questions I was informed the two transactions had been canceled and my account closed. I asked for a reason and was told that my request matched a scam complaint submitted in the past.
I informed them that I never submitted a scam complaint and was told that they didn't say I had submitted the complaint. The reason for the cancelation of my account just doesn't make sense. I have always complied with the rules and practices of sending money through their service. MoneyGram, have in their past practices with me, interrupted my service many times for no apparent reason. I don't recommend MoneyGram's service to anyone and through word of mouth will discourage the use of their service.
SIMPLE, Avoid MoneyGram like the Flu! One of my friends car broke down and they needed help covering the cost of the repair as they was out of state. Simple, we thought, I'll send you $ 300.00 using MoneyGram. In minutes using the moneygram.com website I arranged for the cash to be collected by my friend using their local agent. Received confirmation via text and email within seconds. That was nice and easy and efficient I thought.
Four hours later my friend visited the local agent to collect the money and was told no transaction was waiting for collection. My friend who had been given copies of the text confirmation from MoneyGram asked them to double check, which they refused to do. Feeling frustrated with the lack of customer service, I phoned the MoneyGram customer service department seeking assistance.
After 15 minutes on the telephone it came to light MoneyGram had placed a hold on the transaction. Unfortunately they did not bother to contact either myself or my friend to advise us of this hold, and instead just done nothing. MoneyGram simply place a hold and sat back and did nothing and waited. MoneyGram claim it was for fraud protection as they needed to ask some questions, so I provided these answers over the phone. These questions focused upon, do you know this person=YES, how do you know this person=FRIEND, when did you last see this person=LAST WEEK, is this transaction related to a purchase of goods=NO.
After answering their question, I was advised I had failed their fraud security checks. Unbelievable as their questions were so basic and my answers true. I was then advised that the transaction had been canceled. Requested to know exact why I had failed and they refused. No mention of the money I had paid to them being refunded and when asked I was advised it would take 10 days! MoneyGram make it very quick and simple to take your money, and as difficult and time consuming as possible to do everything else. Their company has very poor customer service and even worse customer care. AVOID LIKE THE FLU!
MoneyGram expert review by ConsumerAffairs
MoneyGram was established in 1988 and took its current form in 1998, but it has a history going back to 1940 with the Travelers Express Company. It became a publically-traded company in 2004 and is headquartered in Dallas. MoneyGram offers money transfers, bill pay services, money orders and other financial services.
Reload mobile minutes: MoneyGram’s Mobile Top-Up service lets customers add minutes to pre-paid cell phones on over 350 carriers in more 100 countries. Minutes are added almost instantly.
Bill pay: Consumers can pay healthcare bills or make child support payments using MoneyGram. They can pay with cash, a bank account or a credit card. Interested customers can see the list of information they will need on the company’s website.
Gift cards: Consumers can use MoneyGram to reload prepaid gift cards even when they do not have the physical card. This feature can make it easy to give gifts to someone else, and funds are usually available instantly.
MoneyGram Plus: The MoneyGram Plus program gives members exclusive discounts. Members can also elect to receive messages as soon as the recipient has funds transferred to them.
App: The MoneyGram app allows customers to send money to other people and pay their bill directly from their mobile device. The app is available for both Apple and Android devices. Consumers must be a part of the MoneyGram Plus program to use the app.
Best for: MoneyGram has services to meet most consumers’ needs, including individuals, business owners and travelers.
MoneyGram Company Information
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