MoneyGram

Lied to me. Took 10 days to admit it. Cost me late fees, under duress and lack of heart medicine for 10 days. Disabled senior citizen. Conclusion: "After completing our investigation, we have determined that an error may have in fact occurred with your transaction. Our records show that the funds have been refunded to you on 4 January 2023 for total of $1501,99. This amount represents:

I created an account with MoneyGram in May 2020 to help my parents who live in the Dominican Republic and I also sent money to friends and other relatives. On December 20, 2022, I sent $350.00 dollars to my parents for their Christmas dinner and for their medicines. On that occasion I chose the option of having them delivered to his residence. My parents never received the money. I contacted moneygram on 12/23/2022 and the representative told me that they were going to open an investigation and they would let me know by email the result of it.

I sent 4000$ to my mom in Honduras, this money was destined for her Cancer treatment, it was a direct deposit to her local bank, it after 4 days of waiting the money never made it to her account. I am extremely disappointed, I talked to the MoneyGram rep and they said it will take up to 3 months to complete the “investigation” on why the money didn’t make it. I’m like cancer will not wait my mom that long, and now my mom’s health is jeopardy due to their incompetence. I don’t what to do, since that was all I have and now I’m so frustrated because now I don’t know how to pay for my mom’s cancer treatment.

MoneyGram is garbage. They declined my transaction and refused to tell me why. How can I fix the issue if I don’t know what it is. They certainly wasn’t going to fix it. There are much better apps than MoneyGram. You just have to search for them. Western Union is much better. MoneyGram is garbage. (Much overrated.)

They approved the transaction and then my family couldn’t pick up the money because they did not let him. I called them four times and they keep telling me that the receiver had to call them for security reason and finally they put the transaction on hold for two days and they didn’t want to return muy money back, definitely MoneyGram has a terrible service and they are a scam.

If you want to send money to a relative do yourself a favor and never use MoneyGram. They’re the biggest thieves and scammers. They will never give the recipient your own money or ever give you a refund. You call customer service and they come up with every excuse in the book and ask to verify your identity countless times. It’s been a couple of months and never got my money back. I lost 5000 to this scammers and they don’t take any responsibility. Worst most unreliable company on the planet. A bunch of crooked scammers. Don’t waste your hard earned money with this people. You are going to lose it. I hope this review helps other hardworking individuals who only wants to support their families or have an emergency. Please don’t use this Company. You are going to regret it

Terrible experience with this company...STAY AWAY. I tried to send emergency funds to a friend in a foreign country as a cash pickup. MoneyGram approved the transaction & debit my bank account. Later that day, they rejected the transfer and cancelled my account. My funds were not credited back to my bank account and are supposedly in limbo and won't be returned for up to 10 days. I have no way to track it as my MoneyGram account was closed and my complaints to the company have gone unanswered. This is fraudulent behavior on their part.

Tried to send cash in Canada via Canada Post, seems they don't allow cash pickup, even though MoneyGram site says they do. Totally useless service. Contacted support, they will not refund fees or money, receiver has to go to a bank to get funds - what??

I sent my 72 year old sister money for her 72nd birthday today. I have sent money to her once before, using MoneyGram. I received the confirmation email that the money was ready for pickup and she took her ID and the Reference Number to the Walmart Moneygram location and they said it wasn't available. Almost impossible to reach a live human to discuss, but I finally got someone on the MoneyGram website chat. He took forever and then said he had released the money. So my elderly sister drove all the way back to Walmart, only to be met with the same thing.

God forbid you ever really need to send money with MoneyGram. Thankfully, there are better ways to send money that actually work and don't wear you out by giving you error messages that don't apply to your situation. Tech support was difficult to understand, they couldn't understand plain English without repeating myself multiple times, and were useless, in the end. Moneygram simply said they were refusing to ever fix the problem, and that I should use a different service. This implies that Moneygram provided a service. They didn't.