MoneyGram

Have done 2 transactions/money sending. 2nd one was blocked. I had to call. They asked so many questions, "Why this?" "Who is the person?" "What the reason? & bla bla bla..." All of these for security reason!!! Spent 30 min on the phone with 2 people to solve the SECURITY issue...amazing!!! These guys are not better than Xoom... They are in the same class!!!

I've used MoneyGram over to send money to my mom and kids. Now I tried to send money to friend who got in problem. They told that the money is on hold. Have to return it. Over a week now I've not received my refund. Now I tried to send money to mom they told me I can't send it back. My account is block. How hell my account block when I am p e sending the money for medical my mom. Name is always there. I was on the phone with staff. Cannot speak proper English. Cannot explain what happen. Those really need to address with customer. Don't have staff who can barely relay a proper situation. Thank you.

Attempted to send $1000 to our son. Never received confirmation, called was told to wait, I waited 4 days when I called India again. I was told that my transaction had been canceled even though the $1000 was taken out of our account 2 days prior! Additionally, I was told that my account had been closed, I asked why, the representative said, “he was sorry for the inconvenience.” I asked to talk to someone higher up, the representative said, I would be told the same thing “sorry for the inconvenience.” I asked for a case number, anything that would tie me to my missing $1000. I was told that they did not give case numbers. I was told it would be 3-10 for the money to be put back into my checking account. Terrible customer service, horrible communication with someone that could barely speak English... Never again!

MoneyGram unilaterally closed my account after 3 years for no valid reason. Additionally, they processed a transaction from my bank account and have not refunded my money. I contacted MoneyGram by phone regarding closing my account and there is no one that can or will provide an explanation for closing the account nor is there any recourse. They also verbally said that they cancelled my international money transaction after withdrawing the money from my bank account but, I have not received a refund.

OMG! The WORST experience ever! Walked into a MoneyGram location with $3000 cash to send to my son in another state. Was given the reference # and sent it to my son. When he arrived to pick up the money he was told there was "no record" of the transaction. I had to call MoneyGram and after answering a bunch of questions I was put on hold for at least 10 mins before "he" came back on the line & said he had to transfer my call to another department and finally after waiting for another 20 mins for someone to pick up the call I had to explain everything all over AGAIN and be put on hold AGAIN and then mysteriously my call was disconnected.

Most of the other "money exchange stores" have the data of 10 years. If you ask for transaction history from MoneyGram they will charge from $25 US to $100 depending upon how old the transaction is made by you. I will not recommend this to anyone.

So I tried to send money to someone and when she tried to pick it up she was told she couldn't. I called to find out why and they told me they are closing my account and won't tell me why they are doing so. She needed that money to eat that day. So from now on, it's Western Union. ** Moneygram! If I could give zero stars I would. If I could give negative stars I'd give it -15,000,000,000.

After years of using MoneyGram my account was locked without warning. I chatted and called support and was treated like a criminal. To be told to find another money transfer company was beyond insulting. No notification, no explanation, no appeal and no chance to clear my name. I don't have any recommendation for an alternative for you, but I will tell you this. If you have any other way to transfer money I strongly advise you to use that method. Hopefully turning away loyal and innocent customers will lead to their eventual demise. Horrible...horrible...god awful company.

I made a transaction on 2/25/19 to an account that I send money on a monthly basis. In less than 24 hours, my receiver advised me that she had not received the money. I called MoneyGram at least five different times in an hour alerting them that my receiver had not received the money. One agent advised me that the money may have been sent to a different account since I may have clicked one wrong digit for the number I inserted. I argued that the confirmation number stated that the money was deposited into the account number that I send money to. She advised me to call after 3 to 4 business days. I called after more than 7 days to only to find an agent who hung up the phone on me concluding that I was disrespectful!

Tried to send money to 2 different people who are related and they would not send the money to them. They said they were not comfortable sending it. Over the past 2 years have sent plenty of money without an issue. Now they have issues with it. They try to ask personal questions about your work and where you got your money from and what is it to be used for and how is the receiver related. Would not answer the questions. Told them you would have to get a subpoena for that information and I did not have to answer them where they told me to go back and get my refund. Told them to have manager call me and they said no they dont have to. Also press 1 for feedback and still no one has called.

Completely terrible company that will steal your money then delete all traces of your account. I tried to make a new account two different times and wasn’t able to complete it. Once I finally was able to speak to someone they said I could not use online services.

I sent 400 dollars twice. Tried to send 1000 to pay rent. Got a message to call for additional verification. Did that and was told MoneyGram does not feel comfortable sending the funds. Not only that but then they deleted my account without an explanation. Customer service was no help! I swear they are just the most idiotic people I have ever encountered. Now I am not sure how my rent will get paid... How does a business run like this? I had given them literally everything they needed to come knocking on my front door. What the hell is wrong with these people? They are located in different countries with heavy accents... I am not even able to send money thru Western Union now! I'm not the one doing fraud. I wouldn't be surprised if it was them!

Attempted to sent money online twice unsuccessfully and contacted customer service but got a runaround for two days with no help -- Had to cancel the first transaction due to failure to generate reference code needed for receiver to pick up cash. Then I was informed that refund takes 3-10 days but then I could resend the money again while waiting for my refund. I completed the resend and the same issue with not receiving reference number. Contacted customer service after over 24 hours initiating the transaction online and got lectured as to how the system automatically generates reference code and there's nothing they could do but cancel again. Now they owe me twice for cancelation but expect me to wait another 3-10 days before my refund. And, yes, they could not escalate the problem further and I'm supposed to wait for two refunds for the same incomplete transactions -- what a way to treat customer!

MoneyGram remind me of chemotherapy, while trying to destroy the cancerous cells it also destroys the healthy cells with no guarantee of a favorable outcome. Moneygram While trying to clamp down on scamming, they have successfully obstructed thousands of law abiding people trying to assist their families or friends in need of finacial assistance. Many people rely on relatives to send remittances. I use Moneygram to transfer money to my mother on a monthly basis because of the convenience of the local Walmart and ability of using my debit card to transfer money.

I have had all the same problems everyone else has above but i had to continue to use MoneyGram to send money to my family in Costa Rica. My online account was arbitrarily canceled one day. Then I went back to sending from Walmart. And now they declined my transfer for no reason. I then was informed to try again later or another location. I went to a Checked Cashed place and tried to send. Also got declined. Then my wife tried and she got declined. They said we reached our limit. And the limit is $10k every 6 months. I have only sent $800.00 in the last 6 months via MoneyGram. I was on the phone and requested a manager. All they could every tell me in the Filipino call center is its the "system" we don't have access to the "system" the "matrix" blah blah.

You are supposed to pay 12.50 € for a fast transaction (10 min service). Not fast at all, that's totally a lie. I sent money from Greece to Romania and after my friend was there to receive the money, she was told that she has to go back after 48 hours in order to receive them. I called MoneyGram to ask why is happening that after I paid for a fast transaction and not after 2 days or what transaction and they did not give me a clear answer (something about other countries regulation, nothing specific). Hopefully my friend was able to take the money after almost 67 hours. I do not recommend to anyone send money aboard with this company. They do not inform properly clients and as a result they mislead people who pay for their services. They are not trustworthy!

MoneyGram stinks all the way around. Once your account gets locked out online they even stop you from using a MoneyGram location and their customer service is not good either. They lost a good customer.

I send money home and my receiver couldn’t pick it up due to missing information but I checked myself twice and on my part I did everything right so I call to find out what was going on and talked to people the I couldn’t understand. I don’t know what they was speaking but it wasn’t English. They acted like it was my fault. I couldn’t understand them. I’m in America. Why can’t I speak to someone from America and not India or who knows. Anyway frustrating dealing with this. I went to Western Union??? and it was cheaper and better service. Don’t use Moneygram. Save yourself from a headache.

I sent money which was undelivered to a company so it was just sitting there. Moneygram NEVER notified me! Luckily I checked on it and decided to call Moneygram. I was given a receive ref# but when I went to pick it up I couldn't. The representative was rude, short and told me I cannot speak with a Supervisor because I only had one option.

I went to pick up money from my sister as was told. I couldn't pick it up and after my sister called to find out what was going on they said I was reported as fraudulent... How? Unless the ** woman at customer service profiled me from the amount I was picking up. I've never done any kind of criminal activity and that was the most belittling experience of my life.

I had originally wanted to send money abroad, but, like other reviewers here, that transfer was denied by MoneyGram (allegedly it was to protect me from internet scammers). That is, of course, their right to refuse. A the refund was issued under the new transaction number. As it turns out, the original MoneyGram agent has misspelled my first name by one letter (even though he was looking at my ID). Because of that error, the refund could not be issued to me even though I had the receipt which showed my bank card number, from which the money was drawn.

I'm very disappointed with MoneyGram. After 3 days of sending money for urgent case they refused to give out the money, and when I called for refund, they said I have to wait for another 10 days for my refund, what a disappointment, and this is my fifth experience, am done with MoneyGram. They are not reliable.

I made a transaction at the beginning of the month on the 8th of February and money was taken out of my bank account immediately. It didn't post until the 13th. That's like a whole week and till date I'm still struggling to get my transaction to go through. Been calling like every other day and I'm being told it's a technical problem. So I asked for an escalation to speak to a supervisor and got denied like wow. So on that note I called in today being the 24th of Feb. Got escalated like 5 times.

On Friday February 22, 2019 my brother went in to Walmart in Hope Arkansas and sent me $1,400 to Maryland. I went to two Walmart in Maryland, the one in Hanover and Severn and they both refuse to honor the agreement - he paid the fees to send the funds, and they said they had a limit of $400 and they would not give me the money my brother paid to send me. WHAT a ** RIP OFF.

I sent my friend a $100 Feb 15. For some reason it was rejected and cancel. No explanation. I called customer service and they told me that I have to wait 3 to 12 days to refund my money back. Why? It takes less than 3 minutes for you to take my money but 12 days to refund it back. This is crazy. I will never use MoneyGram again.

I have used Walmart MoneyGram for four to five years to send money to my grandchildren and daughter in another state. It should be simple, right? It used to be until every person employed speaks a language other than English. They sent me an email that said all was good and the money was ready to be picked up. Then my contractor goes to the Walmart and is told, "Sorry, the sender has to call in." So, I call in. I talked to four or five different people and finally get to the "FRAUD TEAM" which is a total joke!!! I give them all the information they ask for, provide them with all the CORRECT information, and then they start asking me stupid questions, like "What is the money for?" I tell them, and they want to know if I've ever met him. "No, not personally but I'm not home. I'm in another state and he's a student of my neighbor who I've spoken to on the phone who is also at my house and overseeing the project in my absence.”

I sent money through MoneyGram and it was immediately deducted from my account. My son was not allowed to pick it up. They would not give me a reason. NOW my money is in MoneyGram's bank collecting interest for 3-10 business days before my refund. I view this as theft and will report to the Attorney General. I've never been so mad as a thieve so public.

I well never use MoneyGram again. Every time I use it they deny it or it'll go through and then they deny it a few hours later. You try talking to them on phone and you can't understand them cause their English is poor. If you send overseas they instantly think you're involved with terrorists if it's $500.00 or more. They are a bad business to deal with. Western Union is the way to go.

MoneyGram is not within practice of business ethics. Did a transaction on the 14th and received an email. It was a success and receiver could pick funds up. Few hours later receive another email, this one stated cancelled and refund will be issued in 3-10 business days. That is awful. This was $800 plus 89 to make the transaction. Called and was told basically they made the choice to cancel and close my account. No reason or explanation than that was that. How to treat anyone like a write off or not explain themselves is ridiculous for a business. Worse is to play around and hold someone's funds in that manner. If they can cancel on a whim then they should reimburse on a whim. Do not use MoneyGram!

I WILL NEVER USE MONEYGRAM AGAIN. This was my first time and my last time. I will take the time to give my feedback. MoneyGram is uncomfortable with my 1 and only $200 activity/transaction. I notified them that I sent my sick friend of over 30 years, money using this service. $200 measly dollars just to help him out. I received a confirmation that the money was sent. Then I get a notice of cancellation without any explanation. Upon further inquiry I was informed they were uncomfortable and not only did they not process my transfer but they deactivated my account and kept my money and it’s been 5 days. I’m uncomfortable with that!! It’s appalling.