MoneyGram

Service is Terrible for online transactions. Waited for an hour to speak to the representative and ended up with no answer. When ask questions they keep repeating the same thing and blocked my account. Do not recommend this site.

I use MoneyGram over three years, sending family support money to my sister as monthly base, everytime less than 1000 CAD, because MoneyGram told me every transaction amount limit is 1000CAD, I have to accept two transaction if the amount over 1000CAD, today I send 1700CAD, the agent made 2 transaction for me and also charge 2 service fee...it's ok I took it, however, they only release one transaction to the receiver and hold one for no reason. Called CS, poor and broken English, said I have to go to see the agent next day to show more identification and continue verify it is me, it's totally a joke, I have showed 2 piece of my photo ID and the agent finished the 2transaction, I have got the 8 digit pickup code, why bother people personally show the face again the next day... Ridiculous!!! I will stop deal with MoneyGram for sure.

Tried to send money to mother in law in Ukraine. The money didn't come and was blocked. Several times I called to service. They asked me that receiver need to call to center and to answer questions (in English!). I explained she's old woman, they said - "We have a translator." She called... They answered and spoke English... No translator... no Help... Nothing. I called several times and described the situation and each time a heard a new story. The situation is very simple. They decide to steal money - randomly. Maybe some transfers could be done, but they steal money! Bottom line - they said me I'll not receive money back...

Garbage company with little to no support if something goes wrong. Save yourself some headache and time and find anyone else to send your money with. The Pony Express is probably faster and easier to use. Support can't do anything but tell you to call a phone number for help. Then they give you a phone number with a menu system that gives no option to speak with a person. If you try and cancel they will tell you you can't. Just save your time and charge back with your bank, and never use this worthless company.

I have been customer for 13 years. I always send money to my sister. Is on record. This time I send the money and I make a mistake typing the name. Was an extra A so I requested to be fix. They refuse. Hector the customer service and the supervisor treat me with no manner or courtesy out consideration of my fidelity as a customer. There are so many way and cheap to send money but I choose to stick with them. It is a shame that they let a customer go for bad customer service. Elena **

They should be reported as scam business! I sent some money to my daughter in Turkey but she was never able to receive it over there! Every time she goes to their offices, they say "there is an error." I tried to cancel the transaction online on the app, but it didn't work! It says: "error!" I called them and asked them to cancel it and they said they cannot do that! They have kept my money, neither let my daughter receive it, nor transfer it back to me! I have disputed the transaction through my bank and still waiting! This was my first time I used MoneyGram and would be my last time also using their stupid service!

I made an account online to send some money, and Moneygram security closed it within less than 10 minutes flagged for fraud. Keep in mind at this point that the only information that I entered was my name, phone, address, and email. No bank account information provided. I spoke to two customer service people and they informed me that the decision was not reversible. This makes no sense, because they didn't pull a credit report nor ask for an ID. There was not even an option to create the account in person. Know your client (KYC) is a regular process within the financial industry, but I've never encountered a worse KYC process. Previously Binance had the crown as the worst by taking more than 6 months to verify an account, but even they did better than this. Something tells me they verify your identity through social media accounts instead of someone who is authoritative.

DON'T use this service. This service is total joke. They advertise their product as an instant P2P money transfer service, meaning person to person and money is available immediately. So I sent money to my brother who needed to buy supplies for hist broken tractor, urgently. They blocked the transaction for no reason and I had to call them. They asked all kind of ** questions and at the end they decided to cancel the transaction. They said because of my brother uses his tractor for his farm business, this transaction is considered as business transaction and cannot be processed. What a joke? And they also don't want to refund your money immediately, I was told to wait 3-10 business days. Are you guys serious at all? Total scam, don't use this service.

On 3-3-2022 I had to send money to Nigeria. World Remit had changed their online system so I had to get the money over there fast. I had to create a new account. I just used my new number and it would not let me in. So I started chatting with someone. And what they told me knocked me out in the water. I was banned from ever using the system I ask why they could not give me a reason. I was mad. Because this was my new number. Never used it or anything. Now what I am going to say is how I feel. I am sorry that women are getting scammed.

If you valid your sanity, avoid using this company. I have transferred close to 30K overseas using Moneygram. It clearly states the 96K limits for a period of months, payment was blocked every time, and I would then have to spend about 30+ minutes communicating with an agent to try to find out why it was blocked. I linked my bank account and credit card, and they had all of my personal information, but it was still not good enough. I personally think that they are bias towards the country where the money is being received. I recently attempted to send $300 to someone who will be helping to maintain my property fence and maintenance. It took 3 days to be release because it was tied to my bank account.