MoneyGram Reviews

My experience with MoneyGram has been disappointing from start to finish. For a service that’s supposed to make sending money easy, it felt unnecessarily complicated and unreliable. Transfers often take longer than promised, even when everything is submitted correctly. In some cases, my transaction was delayed without any clear explanation, which is frustrating—especially when the money is time-sensitive. Tracking updates are also inconsistent, leaving you unsure about the status of your transfer. The fees are another major drawback. Between transfer charges and poor exchange rates, the total cost ends up being much higher than expected. It doesn’t feel transparent, and you only fully realize the cost after completing the transaction.

Unexplained delay in delivery and very bad customer service, with 0 answers to my questions.

My experience with MoneyGram has been extremely frustrating. What should have been a quick and reliable money transfer turned into a stressful and time consuming process. The biggest issue was the delay. The transfer was supposed to be completed within a short time, but it ended up taking much longer without any clear reason. There was no proper communication or updates, and I had to keep checking the status myself. Customer support was not helpful at all. It was difficult to get a clear answer, and most responses felt generic and uninformative. Instead of resolving the issue, I was simply told to wait, which was very frustrating considering the urgency of the transfer.

They are the very worst way to send money. You are better off sending cash in a card. Any refunds are hopeless. I am going to go on every site I can and warn customers about this scam! I would not recommend to my enemies.

I was trying to send money to my cousin, mind you she's received money from me before. Then all of a sudden when I try to log in I can't. I try to do forgot password, then it asked how I would like to receive the code, text or email. The last 4 numbers of that phone weren't mine so I choose email. I NEVER received a code and I get to chatting with them. They tell my they've closed my account. I asked if they had an explanation as to why there is a different phone number listed, they wouldn't give me one. I ask them to allow me to log in to delete my bank account again they said no, my account has been closed.

To Whom It May Concern, Transaction Reference Number **. I am writing to formally request immediate assistance regarding a MoneyGram transfer I initiated on January 28, 2026, at 2:48 PM EST to SC for deposit into the recipient’s mobile wallet. Immediately after completing the transaction, I contacted the intended recipient to confirm receipt of the funds. I was informed that the funds were not reflected in their mobile wallet. I then contacted MoneyGram customer service and was advised to allow 24–48 hours for processing.

Absolutely rude staff, blames me for them allowing identity fraud on their site. They allowed someone to open an account with my information and are doing nothing to protect my identity or privacy in the aftermath. They basically told me to kick rocks and it's my fault my information was stolen. Incredibly disrespectful and cannot understand why they're allowing fraud on their site so openly and declining my request to delete a clear case of identity theft.

Be very cautious with MoneyGram if what you are transferring that is all you have concerning large amount. It is full of issues when it comes to large sum transfer: they hold my money, first give me ten days for investigation, then another 21 days for investigation letting me struggle. I have transferred a large sum for family surgery urgencies. As the receiver went to the bank to check on the bank account deposit four others had the same issues. Bank says call MoneyGram and MoneyGram says, "Your transfers are received by the bank and deposited on the receiver’s account." How more frustrating could that be when I have the bank monthly statement in my hands.

MoneyGram is the worst possible choice of a service one could choose. They lie about keeping your info safe, but yet shut down accounts “for your protection “ without any actual reason. DO NOT TRUST THIS COMPANY WITH YOUR INFO OR MONEY! They likely sell your info to scammers and telemarketers. I know this from personal experience so take my mistake, which was not a cheap lesson but rather a blessing for all of you!

I recently used MoneyGram to send usd 1,000 and was shocked to lose approximately €50 due to their exchange rate. I strongly recommend against using this company. The rate they offered was significantly worse than the official interbank or market rate, and I found their internal course to be completely disconnected from reality. This discrepancy is how MoneyGram makes extra profit; they essentially create their own unfavorable currency exchange rate, resulting in substantial, hidden losses for the sender. The regular currency 1 USD 17.10 leu per 1 USD. But moneygram change my USD to leu in 16.33.