MoneyGram

$300 US taken out of bank account and reference number given for mobile money. It never came. Sender told for security reasons money could not be sent. The amount of money was too much. Find another way to send it because account is flagged. That after talking to 3 people. There are expats, business and purchases to Africa. $300 is not a large sum of money. Now it will take 5-10 days to refund the money to sender. Africa needs to ban this Company.

I used MoneyGram as I have done no less than 100 time before to send money internationally on the 15th of May 2019. Today, 4 days later, I was informed that the transfer had been cancelled by MoneyGram. I call to find out the reason since I suspected that they we accusing my of some international money transfer fraud. They refused to give me a reason and told me that in the future I would have to use another service. When I tried to log on to my MoneyGram account, it had been deleted. To make matters worse, they have had my money in the hundreds of dollars for 4 days and tell me that it will take up to 10 additional days for a refund. Use MoneyGram at your own risk.

I sent a payment to a friend and I was temporarily double charged. I asked clarifications without any accusation of a sort and they disabled me from sending any Moneygram any longer online. From now on I'll have to go to a Moneygram location. They refused to provide any explanation or reason. It's the perfect mafia business. G

MoneyGram denied me from opening an account or even sending money in person at their locations. I called, emailed and chatted with them and each and every single time they will simply tell me: There's nothing they can do about it and that's the final decision. I asked them to at least tell me why, but no one seems to know the answer. Horrible. That, to me, is a discrimination pure and simple.

Opened an account online today, sent my funds and received 2 emails stating approved with my confirmation number. My 200.00 was immediately removed from my bank. 1 hour later I received an email my account was closed and transaction canceled! No reason or explanation! I first spoke to Robert who could not tell me anything about the transaction being canceled nor could he speak clear English, he sent me to online customer service whom as well didn’t speak clear English or give any info! Asked for a supervisor and he said the same as other 2!

Went to pick up my cash today after traveling an hour by train because of limited location in my area. Was told to call the sender because the transaction was not going through. They had taken the money out of her account already and we had gotten our reference number. She called MoneyGram and was told her transactions were denied and her money was refunded to her account. They could not give her an answer as to why they did that. Never more will I deal with this company!!! They also blocked my mom For no reasons. We live overseas from Our parents and this is how we got our allowances through this company! Very unreliable!!! Never again!

Tried to send $100 to our son on Texas for his senior trip. Did the transaction online and everything went fine. Son went to pick up the money and was told that because he was not 18 he could not pick up the money so he should have the sender....his dad, contact MoneyGram and put it in his mother's name to pick up. After searching for the right number finally got in touch with customer service.

Your customers service stinks!!! You closed my account then on top of that told me I can't used your service online or in local shops. I asked for an explanation to why this has happened, you couldn't tell me anything but only data protection. That still doesn't explain why the reason I can't used the service to send money. I'm not doing fraud or money laundering, I'm just sending money to my son and there is no crime in that. I wouldn't recommend or used your services ever again. Thank God I can send money with other companies..

The website gave one fee, and when I checked out I agreed to that fee. Once I checked my bank account they charge $40.00 more. When I complained their first excuse was that it cost more to send outside the country, When I corrected them I was IN the US sending to the US they changed their story. Now when I log into my account it shows 2 different fees to send the same amount.

They subscribe my money from bank account in same day-process not done after 5 days! It is mean, -they use my money in short credit, and I will pay fees for that!!! Please -don't use this service! It was my last time work with them!

MONEYGRAM in Colombia, South America (Its representative Banco de Colombia BANCOLOMBIA) refuses to pay because they cannot identify the transfer reference number on the global Moneygram Information Platform. Even if: Moneygram headquarters confirm IN WRITTEN that funds are available to pick up. Moneygram Case number ** $899.99. March 15 2019 to May 8 2019... and continue noncompliance... for long undefined time. I reported to following controller entities and nothing can be done to make the GIANT MONEYGRAM to release the funds. Reason: MONEYGRAM SYSTEM FAILURE. Contributions of MONEYGRAM, to AGGRAVATE, their noncompliance are:

My friend sent me $400 dollars because I needed some money urgently. I went to pick it up at a CVS that is identified as a MoneyGram location and they said they cannot give me the money because it exceeds the amount they could give there. I was told to call MoneyGram, which I did, and over the phone, the manager told me to go to Walmart, where I would for sure be able to pick up the money. So I did and the same problem occurred. MoneyGram has a policy where locations can only distribute $2500 in total across all clients every day, and Walmart also had exceeded that amount.

MoneyGram just closed my account without any reason. I was using this service for the last 8+. What was disgusting that an email was saying "After careful review ...". The email was generated by the system automatically and send to me in a matter of seconds after the online transaction was rejected. "Careful review" they said. They make me feel like I am criminal. No explanations were given when I filed a complaint via website and later called the helpdesk.

I used MoneyGram for months now to send my girlfriend money now and then. However one day they just up and banned my account from ever being usable again. I called them because this money transaction had to go through due to the importance, thinking it was some sort of fixable error. All they would tell me is that they did so for security purposes and my protection, never stating why and that I could not create a new one, no explanation, and to seek alternate transaction methods. The asinine horseplay by MoneyGram has put me in a bad spot. I could never recommend them to anyone if this is how they treat their customers. I now see why they have so many issues across the board, steer clear from Moneygram. They have zero value in their customers.

Back in February 2019 I used MoneyGram to send a little bit of money to a friend ($400). The friend needed this much more money for a down payment on a car. They were without a car at the time. That transaction went through fine. Today I tried to log onto my MoneyGram account (which I set up back in February for that first transaction). This was the second time I was going to use MoneyGram. After inputting my email address on record and my password I kept getting an error message and it said "try again later." I tried this several times over the course of about 4 hours, with the same result. I finally got on the online chat help service at MoneyGram and chatted with a representative. After looking into my issue he said he couldn't help via chat and I'd need to call customer service, which I did.

I sent some money to my sister because she had no money to buy a ticket to Iran from Turkey. She did go and they ignored to pay her the amount. After 3 weeks calling and writing the agent in Turkey said that they can't do anything and the German agent could not speak German and I didn't understand his English or German. Finally I have noticed that MoneyGram is just a modern Bandit Thief and nothing else. If you want to lose your money and time and nerve then you can do business with MoneyThief.

Having been sending money with MoneyGram for the last 4 years on a weekly regular basis to the same recipient, MoneyGram has suddenly decided that they're not happy with transaction! And have refused to send it. They have also taken the money from my bank account and not yet refunded it. I was informed that the refund would take 10-12 working days. I have now been waiting 35 days!!!! Why can MoneyGram take money from my bank account in under a second but it takes them 12 days to refund! Why do they send you an email saying, "Your transaction is approved and ready for collection," when it's still in the review process! Don't use MoneyGram. In the last 3 months this company has introduced ridiculous high and overcomplicated rules to ensure transactions are not fraudulent. Their call centre staff are badly trained and very rude and disrespectful.

I sent money to Turkey and they blocked it for days and after all documents were provided the person wasn't allowed to collect the money so I had to get it back after a week of constant contact. Now I tried to make sure that if I send it through another country (Australia) they'll confirm it going through without any problem, answer was, "Send money first. We'll let you know afterwards!!!!" Who in their right mind would use such an unreliable useless service??? I'll never used it again and will inform others to use other services as well.

I have been sending money to my wife’s relatives in a rural part of the Philippines for a few years without incident using WesternUnion. I tried to shift to MoneyGram as the pickup is mere minutes from her relatives' home as opposed to an hour using WU. In September 2018, I used the MoneyGram online app to send money. No problem initially. Twenty minutes later, I get a text and email saying the transaction is cancelled and my account is canceled. Additionally, I was informed that I could no longer use their online service.

I lost my money order. I submitted a request for a new money order. First they charge you 18 dollars to process it in 3 days, or you can wait for 1 week. Then the kicker is you still don't get it back until 1-2 weeks later, unless you pay $22 for overnight shipping. Then they send you a check in your name, instead of a money order which you purchased in the first place. So now you have to cash the check so you can get another money order. Then MoneyGram puts the date you filed the claim, so it is a 7-14 day old check when you get it and no one wants to cash it. So then you have to put it in your account and wait for it to clear. I will never purchase a money order from them again. No one intends on losing anything and MoneyGram makes it worse.

DO NOT TRUST MoneyGram WITH YOUR HARD EARNED DOLLARS. After 2 years of reasonable use suddenly a very important transaction is "INVALID". The explanation, after I deciphered the poor English of the rep was that MoneyGram reviews some transactions and this little $70 transaction was not approved. Why? they can't tell me. Rep reads from a set script and repeats the what but not the why. Oh yes, there are no supervisors or managers in the whole of MoneyGram. All of the reps work on their own. Worst customer experience ever. They are keeping my money for 10 business days (and earning interest on all the monies they keep without explanation). Could add to millions a day!

I sent $75.00 to my son to use for medicine for my granddaughter. Transaction appeared to go through with no problem. I called and gave my son the reference number to pick up the money. When he got there they said the reference number was invalid. I checked, thinking that I had given him the wrong number; I hadn't. Then I called customer service and was told that the transaction had been "declined." When I asked why (I was nowhere near the daily or monthly limit) I was informed that MoneyGram reviews all transactions and reserves the right to decline to process a transaction. However, no one could tell me why it had been declined; but said they would refund my money within 5 to 10 business days.

I've been MoneyGram customer for past 6 years. In past 18 months something started happening that couldn't be explained by their customer service (mind that customer service is located in South America and they're far away from speaking "good" English). 18 months ago I noticed a transaction in my online account showing status of "processing". When I called CS they escalated it to their higher tier security but never got a call back. This transactions would show in my account for another 18 months.

MoneyGram is the worst money transfer company there is on the planet, in particular their agent Bank of South Pacific (BSP) in Honiara, Solomon Islands is one of the worst agents in the world. Let it be known to everyone and travellers to the Solomon Islands, never ever use MoneyGram in that country, it will take 1 week before you collect your money, and it will take 1 week just for a simple correction to be made, and every time they give you a Reference Number it is always invalid then after 1 week you will get a Reference Number that is working, their customer service is soooo horrible and **, what a damnest MoneyGram agent and MoneyGram is the worst money transfer company, never ever use them. Go to Western Union instead. They are first class with first class customer service!!

I sent money fine one day. Loved the experience. Went smooth. Next time I go to log in I realize I can't remember my password so I chose forget password and the nightmare begins. It keeps giving me error. I try several times. Finally I email contact. I get no response. I try again a few times and give up. Few days later I try again, still getting error. I decide to call. Talk to someone and the person was no help at all. He had me try to change password with him on phone. Didn't work. He said choose different browser. Did that. Didn't work. He said try from a different phone. I did that too. Nothing worked. Still error. So, he's like try again after 30 min. I tell him I've already tried after couple of days and it is not working. Something else is wrong. He keeps saying same thing. He hangs up. I try again after 1 hour. Error message still. So, now I leave bad review. Bad.

I needed to send money to my grandson, per his suggestion and against my better judgment, used Walmart 2 Walmart money transfer as the way to accomplish this. I got redirected to MoneyGram and the experience has been not at all satisfactory. On April 4, I initiated the funds' transfer from my checking account. It is now April 9 and the money is still 'processing.' I understood up front that this transfer would take 3-4 business days. Now for the specifics.

MoneyGram is a scam, they just look for a reason to hijack your own money by saying they are protecting the money (apparently even from the sender). I call it legal robbery and government don’t do anything about it, I have sent a couple thousand at the time of funeral of a family member when they needed it and it’s been 4 years and money is still sitting with MoneyGram and they are not even refunding it back to me, horrible service and apparently the call centre is in India, country is full of scams, I know that because I’m from there and when you call them they treat you like it’s not your money and you are asking for a loan instead, they asked me to provide a death Certificate of my dead family member, they asked me what was my grandfather's name and what did he do then they asked me about what do I do.

MoneyGram "security" flagged my transaction and closed my account. I went online, chatted with an agent, answered questions and the freeze was lifted. My transaction went through without a problem. Fast forward 10 days later - same exact person being sent money, same thing happened. Only this time the agent stated "I cannot do anything for you".

Horrible experience! The online platform claims to be international but it’s not. After spending the time to sign up then transfer money, the transaction was denied then I later got an email telling me my account is suspended! No explanation either. I found out from the reviews that MoneyGram is the reason and not me or the person I’m sending money to. They just suck and are a waste of time. I informed them on the phone I will go out of my way to make sure none of my family members and friends use them for wasting a lot of my time as they did yesterday. I hardly ever write any reviews but I had to for this one.

I've been using MoneyGram since my marriage to my foreign-born husband almost 5 years ago, on almost monthly basis. Small amounts usually, as that is what we needed. I usually reserve larger transfers for our property building by bank wire. We just received our joint tax return, so I decided to use MoneyGram to transfer less than 3K to him to buy a flight ticket to US locally (better prices) and to do some shopping for us for local goods. The reason I chose them was because of speed and convenience. The problem is, it is one of the African countries. Not any of the scam related countries, either. Not on a sanction list.