MoneyGram

Today I sent $1,500.00 to my wife. I thought they would not be any problems. Boy was I wrong!! When she went to retrieve the money she was told that there was a problem. She called me and I provided the 8 digit reference number and texted photo of the receipt. They still treated her like a criminal. I got so frustrated and I called Money Gram toll free number. You won't believe the numerous questions I was asked. Who was I sending it to? What is their relationship to me? What is the last four digits of my driver's license?

I purchased 2 money orders and mailed them both to pay a fine back in June 2022. Just found out the money orders were never received. I check and neither had been cashed. I went to request a refund/reissuance of the money orders, but the fees to replace cost 184.763% more than what the cost of the original money order. Original cost $0.99 cost to replace $25.00. This I consider Highway Robbery.

I’ve been using the company to send money from US to my family and all of a sudden I cannot use it anymore because they suspended my account and they never provide the reason why. The only people I send money to was my family back in the island. No transparency and inconvenient.

I sent Money to my cousin and she never receive it. I keep calling MoneyGram and they keep saying they are investigating. I have seen other people say they never got their money. Now am scared I will never get my money. At this point I have to get a lawyer because they are not about to take my money.

On February 7 I send $560 dollars to a family member in Nicaragua. Moneygram cancelled this transaction, Reference No. **. They said by phone that I was going to be refund in 10 business day. To this moment I have not received the refund and they keep telling that the refund was made and to call my bank. I called my bank and they said there is no pending credits on my account. I submitted a complaint to them and they said it make take 90 days.

I sent a money from USA to turkey on December 17, after one week my brother in low told me he didn’t receive the money when I went to the branch to see where is the money, they said the money is received!!! Then I called the MoneyGram to make complaint or to provide me with any information, they said they will do investigation and it may take 90 DAYS , they didn’t give me any information about which branch the money received or anything. I waited 90 days I found an email said the money is received with no documents or evidence. They not even give me what branch the money received!! l lost the money and very bad system to handle the problem.

This company means well but your customer service reps are beyond me! I received money using etransfer method. Been calling for days giving the same email and no one can tell me where the money went. I was given a code to receive the money. Haven’t gotten any email with the link and the rep was laughing when I asked to speak to his supervisor. Horrible customer service. Western Union is better, fast and efficient. I wish I had an option to give 0 stars.

I tried to send money to my brother who needs it urgently. I received an email that the transaction was cancelled. However, MoneyGram said it would take 10 business days for the money to be refunded to me. It took them minutes to withdraw the money from my account but they want to take 10 business days to refund it. That is not acceptable. I called MoneyGram and they said the money is with a third-party. I would never use unless the recipient doesn't need the money urgently so that if anything goes wrong with the transaction, the recipient would not be stranded.

I sent money to my Fiance in Colombia in Novermber 2022. It never arrived, Contacted Moneygram and was told like another review here I had to wait 3 months for them to investegate. It has been over 3 minutes now and have been told I have to wait another week for them to investigate where the money is. If they do not know where your money is how can they be trusted. They have sent the money so they should be keeping track of it until it has been delivered. If you need to send money overseas I suggest another company as Moneygram are a very disorganized company when it comes to helping customers.

I used MoneyGram for the first time to transfer money to my wife’s family in Ukraine. After setting up an account and providing all required information, 5 business days passed and the money was still not available to our family. No communication from MoneyGram about any problem. I called customer service and was assured that the money had been transferred and would be available for pickup on the fifth business day. When that day passed, our family was told there was a hold on the funds from MoneyGram. I finally spoke to a customer service person who told me that Ukraine was considered a high risk country and I would need to provide additional detailed information about the recipient and the reason for the transfer, the same information I provided to the previous representative. I was told, after this interrogation that the money would be released immediately.