MoneyGram Reviews

This company is a complete waste of time. I used them once and everything went as it should. The next time my transaction was declined. I asked why, I received no answer from the store, they said call MoneyGram. Calling MoneyGram is complete waste of time, they are rude and will not give you any answers, just told me to use someone else. So, I was banned without any explanation. I sent an email and got the same response, no one ever explained why or what happened. Since this experience I would never use their company in the future. I see there are many negative reviews about them. Sender beware!!!

Very dissatisfied, I don't recommend anyone use this scam. I sent money to my mother, and when she went to withdraw it, they told her the money had already been taken out on the same day, which is impossible since it was at the same time I made the transfer. Don't trust sending your money through this app.

Today, MoneyGram advertised a rate of exchange C$100 =US$72.72 and fee $15, but, as soon as II started the process a lower rate C$100=US$ 71.0 and a higher fee $36.00 shown up. i.e. lower rate of exchange than advertised and higher fee than shown on its web. In short, MoneyGram will be stealing from me $81.00 to transfer US$ 2000.0 to USA, if I use its services. All MoneyGram advertisement are lies to attract the customers, then, you face the truth as soon as you decide to use their service.

Predatory bait and switch practices. With lots of apologies if you catch them, stay away if you don't, you're gonna be sorry, they have no real service or product to sell you, but apologies for stealing.

One of my family members had medical emergency and I sent them money using MoneyGram but instead of the money delivered in minutes, it's been 10 days and they still did not receive the money yet. I filed a complaint with them online and they did not do anything about my complaint, so I call the customer service and someone only to find out that the online complaint was never filed out, so I had to file another complaint and was told by their customer service that we will resolve the issue very quick. I called back after 3 hours only to find out that from their customer service that will take at least 10 days for my problem to be resolved. Now I am stuck here hopeless. Please avoid this company if you can and find and other source that is more reliable. I called.

Horrible. Just ** horrible. If you don't want to hire CSRs then maybe you shouldn't be in business. Newsflash guys.... There are some ** things that can NOT be done solely on your 🏧 system. Sometimes a customer NEEDS to talk to a CSR. If you can get money orders somewhere else then do it because if you have any trouble or problem with a money order from MoneyGram you're basically screwed because they do not care enough to have a way for you to talk to a live person to find a solution. Grade - D-.

My experience with MoneyGram has been disappointing from start to finish. For a service that’s supposed to make sending money easy, it felt unnecessarily complicated and unreliable. Transfers often take longer than promised, even when everything is submitted correctly. In some cases, my transaction was delayed without any clear explanation, which is frustrating—especially when the money is time-sensitive. Tracking updates are also inconsistent, leaving you unsure about the status of your transfer. The fees are another major drawback. Between transfer charges and poor exchange rates, the total cost ends up being much higher than expected. It doesn’t feel transparent, and you only fully realize the cost after completing the transaction.

Unexplained delay in delivery and very bad customer service, with 0 answers to my questions.

My experience with MoneyGram has been extremely frustrating. What should have been a quick and reliable money transfer turned into a stressful and time consuming process. The biggest issue was the delay. The transfer was supposed to be completed within a short time, but it ended up taking much longer without any clear reason. There was no proper communication or updates, and I had to keep checking the status myself. Customer support was not helpful at all. It was difficult to get a clear answer, and most responses felt generic and uninformative. Instead of resolving the issue, I was simply told to wait, which was very frustrating considering the urgency of the transfer.

They are the very worst way to send money. You are better off sending cash in a card. Any refunds are hopeless. I am going to go on every site I can and warn customers about this scam! I would not recommend to my enemies.

I was trying to send money to my cousin, mind you she's received money from me before. Then all of a sudden when I try to log in I can't. I try to do forgot password, then it asked how I would like to receive the code, text or email. The last 4 numbers of that phone weren't mine so I choose email. I NEVER received a code and I get to chatting with them. They tell my they've closed my account. I asked if they had an explanation as to why there is a different phone number listed, they wouldn't give me one. I ask them to allow me to log in to delete my bank account again they said no, my account has been closed.

To Whom It May Concern, Transaction Reference Number **. I am writing to formally request immediate assistance regarding a MoneyGram transfer I initiated on January 28, 2026, at 2:48 PM EST to SC for deposit into the recipient’s mobile wallet. Immediately after completing the transaction, I contacted the intended recipient to confirm receipt of the funds. I was informed that the funds were not reflected in their mobile wallet. I then contacted MoneyGram customer service and was advised to allow 24–48 hours for processing.

Absolutely rude staff, blames me for them allowing identity fraud on their site. They allowed someone to open an account with my information and are doing nothing to protect my identity or privacy in the aftermath. They basically told me to kick rocks and it's my fault my information was stolen. Incredibly disrespectful and cannot understand why they're allowing fraud on their site so openly and declining my request to delete a clear case of identity theft.

Be very cautious with MoneyGram if what you are transferring that is all you have concerning large amount. It is full of issues when it comes to large sum transfer: they hold my money, first give me ten days for investigation, then another 21 days for investigation letting me struggle. I have transferred a large sum for family surgery urgencies. As the receiver went to the bank to check on the bank account deposit four others had the same issues. Bank says call MoneyGram and MoneyGram says, "Your transfers are received by the bank and deposited on the receiver’s account." How more frustrating could that be when I have the bank monthly statement in my hands.

MoneyGram is the worst possible choice of a service one could choose. They lie about keeping your info safe, but yet shut down accounts “for your protection “ without any actual reason. DO NOT TRUST THIS COMPANY WITH YOUR INFO OR MONEY! They likely sell your info to scammers and telemarketers. I know this from personal experience so take my mistake, which was not a cheap lesson but rather a blessing for all of you!

I recently used MoneyGram to send usd 1,000 and was shocked to lose approximately €50 due to their exchange rate. I strongly recommend against using this company. The rate they offered was significantly worse than the official interbank or market rate, and I found their internal course to be completely disconnected from reality. This discrepancy is how MoneyGram makes extra profit; they essentially create their own unfavorable currency exchange rate, resulting in substantial, hidden losses for the sender. The regular currency 1 USD 17.10 leu per 1 USD. But moneygram change my USD to leu in 16.33.

Very disappointing MoneyGram experience. I sent money and MoneyGram estimated the receive amount would be 32,125, but the receiver only got 24,925. I was told that local taxes or regulations might apply, but this large difference was never clearly communicated before sending. The lack of transparency made me feel misled and frustrated. Be careful when sending money — the final amount can be drastically less than what is shown. I don't recommend this company to anyone.

Worst worst service, no customer care, funds stuck. Trying to refund. Worst services by MoneyGram. Never ever suggest anyone to use it. Requested them several times to refund my money but they didn't.

This company failed to return funds that they lost and has ignored clear evidence I provided. As a result, I am now facing eviction and managing a chemical eye exposure with no access to the money that belongs to me. This level of negligence and lack of accountability has caused significant harm. I am documenting this for record and future action.

Absolutely terrible. I tried to do a transfer from my bank card to a walmart. The first time my bank fraud unit blocked it. So I called my bank and cleared it up. Then I tried another transfer. This time, it was declined because MoneyGram deactivated my account. So I get with MoneyGram customer service and they tell me the account is reactivated. So I tried again.

Horrible experience. I used MoneyGram to send $200 to my sister and paid for home delivery. She never got it, and no one from MoneyGram contacted her. I contacted customer service on October 12, got a case number, and followed up many times. It’s October 23 — they never responded. Only thanks to my bank dispute did I get my money back. I will never use MoneyGram again. If something goes wrong, you’re on your own.

It’s been 10 days since I sent an overseas transfer, but the money still hasn’t arrived, and I’m in a difficult situation because of it. I ended up sending the money again using another method, even though the fees were high. I contacted MoneyGram to cancel the first transfer, but they said it couldn’t be done. Unbelievable. Then what do they expect me to do? They told me to wait 21 days for their investigation. This is so frustrating. I really hope none of you have to go through something like this.

I do not appreciate opening the account. Taking money and then closing the account due to what customer service rep says non-agreeable activity. Customer service and technical support was bad. Do not use this service or you may not be able to based on how I was treated.

Stay away from MoneyGram at any cost. Their platform was breached, customer service is horrible, and they take no responsibility. Someone made three transfers of $1,500 each from my bank account using my MoneyGram credentials. I never received any two-factor authentication, yet they authorized the transactions. Now they tell me there is nothing I can do.

I have made an online transaction, which was cancelled online but the money was withdrawn from my bank (RBC Royal Bank) account. I have contacted the customer service 10s times but no cooperation. I had to file a court claim in Canada but MoneyGram did not respond and the court made the court order to my favor and against MG. Now I’m in the process of garnishing my money from MoneyGram accounts in Canada. But it looks they have no physical address in Canada, the customer service refuses to provide their address in Canada to finish the process of garnishing my money that was stolen from my account.

I had a terrible experience with MoneyGram. My account was suddenly blocked right after I filed a dispute for a failed transaction. Instead of helping me resolve the issue, they treated me like the problem. There was no proper explanation, no clear communication, and no resolution—just a locked account and frustration. It’s unfair that a customer who simply wants their money back for a failed transfer ends up punished. Customer support was unhelpful and dismissive. I trusted MoneyGram with my hard-earned money, and they completely let me down. I would not recommend using MoneyGram—there are plenty of other transfer services that actually value their customers and handle issues responsibly.

Disabled MoneyGram online profile for dumb reasons. Would not recommend. Set a small amount to see if it would work and it did work then when I sent a larger amount it would not work. Did not give a good reason.

August 13th 2025 weekly money transfer for medical supplies to my father was never received. After logging my complaint it was escalated to 10 days inquiry after which went to 35 days. Now I'm told another 25 day before I could see my funds & if I don't agree to escalate I will lose my money, I also informed Moneygram I am unemployed and cannot afford to lose the funds but they were very unprofessional in dealing with my situation although I stressed the urgency of the funds for medical conditions of a senior who is also my father. Very shameful and disrespectful, unprofessional, the better business bureau should investigate this organization who takes people money and refuse to return it in a timely manner. Any legal advice will be appreciated.

When everything is good, it is good. But once you have an issue, you are screwed. The error is not descriptive/accurate. When you try to chat, they use a chatbot and if your scenario does not fit their automated questions, its final response will be "I am sorry, I can't help you". No option to transfer to live person. A few weeks ago I was able to chat with an agent and the level of knowledge of the person was basic. At some point the person stated they have technical difficulties and disconnected". Tried to submit using online form and the form is non-responsive, does not submit. Seen the same non-responsiveness on the login page as well, when you click and no visible reaction.

I went to a canada post location to pick up money from my sister abroad through etransfer, I was told it could take within 24 hrs to receive my etransfer and I'm fine with that, it’s now more than 48 hrs and still have not receive the funds, I tried calling Moneygram support. The first agent was not very helpful at all and told me to call my bank which I did, everything is fine with my bank. I called moneygram again and was told by another agent they will investigate and that it will take 10 business days!!! 10 BUSINESS DAYS!!!! Moneygram you are the worst.

MoneyGram not reliable. Lost $250 CAD in the transaction **. Mishandled by them and they blame me for their errors. I've been trying to get refund and they refuse. They also refuse to give a proof that the receiver received the money. They were supposed to send the money to account # **. Instead, they sent it to account # **, which obviously doesn't match the receiver account. The transaction dated May 19 and were approached immediately that the money was not received (May 20) case **. Their pseudo partner in Benin said the transaction was completed, but it wasn't. So be careful. Totally unreliable company. Your money may end up in the cloud somewhere they don't know where. Sad!

This was one of the worst experiences I’ve ever had with a money transfer. My MoneyGram transaction was delayed and I went through so much stress and frustration just trying to get my own money. It wasted my time and left me feeling angry and disappointed. When people use MoneyGram, it’s usually because they urgently need the money to reach their loved ones — but instead I got nothing but delays and headaches. Very unreliable service. In July 2025, I sent money to my friend’s account in Uganda. I was told the money would arrive by July 13. It never showed up. Over the past month and a half, I have contacted MoneyGram at least seven times. Each time, they opened a new case, apologized, and promised me that the problem would be solved immediately. Each time, nothing happened. Now it’s August 22, 2025, more than six weeks later, and the money is still stuck. No resolution, no accountability, just the same endless apologies.

These people are thieves! I sent my son money and he was never able to pick it up due to his phone number being changed and there wasn't a way to correct the information or something. It just kept showing an error on the pickup end and because I don't have that debit card anymore I can't refund it and there's no way to correct it. Customer service was zero help and said someone would call me back in up to 10 days! That's insane!!! They basically just stole my money and then to top it off because I told her I wanted the customer service survey at the end of the call she went out of her way to avoid me getting to answer the survey! They don't care that they're incompetent and thieves. And they're definitely not in the US or the UK. So ZERO accountability!!! DO NOT USE THESE GUYS! I CANNOT BELIEVE WALMART USES THIS GARBAGE! IT FIGURES!!! WILL NEVER EVER USE AGAIN!!

While I have successfully used Moneygram to send and receive money (no complaint). However, my account has been flagged when I tried to send about 800 USD I desperately needed when travelling international. After accepting my passport information (gov't issued ID), I am not able to reset my password (although it is correct). Does not let me create new account with new email (says I already have account with different email), Try customer service number 800-926-9400 and tell me if there is help available for me?

I sent 800.00 to make my car payment and my money was stolen. The 810.00 never posted to my car payment. 😒 I submitted my receipt and made multiple calls. No assistance. I filed a complaint via CFPB and MoneyGram responded money was paid 06172025. My receipt clearly stated funds were sent 12302022. I will never use MoneyGram again and caution anyone else using them.

Based on my experience, I have to warn anyone who wants to use Moneygram to send money for physical pickup. I am not sure what happened to this company, but it does not have enough physical locations for the receiver to get the money, especially if it's urgent. My child was in Chicago when I sent her the money, and she was unable to receive it after visiting three different CVSs where Moneygram was supposed to have services. The places either were shut down or did not offer Moneygram services. On top of that, when she travelled from Chicago to Kentucky and found a Walmart with Moneygram services, she was told that she is not allowed to get the money because it was sent to Illinois first. I had to cancel the transfer and lose over $20 in fees as a cherry on the cake for all the stress and frustrations. I feel like I've been scammed by Moneygram.

The plainly refuse to give me the money somebody sent me. I have all the reference numbers, names, documents - and still. First, I tried different locations I found on their website - they all said that they were not working with MoneyGram. Then, I spoke with MoneyGram's customer support. After a short yet very annoying interrogation, they said they would not give me the money, plain and simple. Wrote them a letter, tried to contact their support through Facebook - no response. Stay away!

I sent money to a someone in China to buy suits and my money never arrived to the client. I called them and they said they are doing their investigation for 14 days and after the 14 days they are saying I have to wait for 90 days. Wow which is a scam. They took my $212 and never want to refund my money back so please guys don’t ever use MoneyGram ever again. They are scammers. Uses Waves not MoneyGram. Thank me later.

After setting the App Sign up and upload State photo ID. Try to log in multiple time after did not work. Call customer service was told my count flag fraud. Agent suggest I should go to location to send, he can't help in uplocking account. I'm still getting junk email from therm. Don't use the MoneyGram App.

I went to a CVS and used a MoneyGram machine to enter all the necessary personal information for a sender plus the name of the receiver. Somehow, the receiver’s name got attached to all my personal information so he became the sender. I have been trying to straighten this out and get the money to him for over ten days but MoneyGram customer service only does email (their phone number does the “due to high call volume” nonsense). I filed a complaint with the Consumer Financial Protection Bureau but I expect they’ve been gutted. Will have to visit my congressional representative next. This is the second time MoneyGram has held on to my money.