MoneyGram Reviews

Very dissatisfied, I don't recommend anyone use this scam. I sent money to my mother, and when she went to withdraw it, they told her the money had already been taken out on the same day, which is impossible since it was at the same time I made the transfer. Don't trust sending your money through this app.

Today, MoneyGram advertised a rate of exchange C$100 =US$72.72 and fee $15, but, as soon as II started the process a lower rate C$100=US$ 71.0 and a higher fee $36.00 shown up. i.e. lower rate of exchange than advertised and higher fee than shown on its web. In short, MoneyGram will be stealing from me $81.00 to transfer US$ 2000.0 to USA, if I use its services. All MoneyGram advertisement are lies to attract the customers, then, you face the truth as soon as you decide to use their service.

Predatory bait and switch practices. With lots of apologies if you catch them, stay away if you don't, you're gonna be sorry, they have no real service or product to sell you, but apologies for stealing.

One of my family members had medical emergency and I sent them money using MoneyGram but instead of the money delivered in minutes, it's been 10 days and they still did not receive the money yet. I filed a complaint with them online and they did not do anything about my complaint, so I call the customer service and someone only to find out that the online complaint was never filed out, so I had to file another complaint and was told by their customer service that we will resolve the issue very quick. I called back after 3 hours only to find out that from their customer service that will take at least 10 days for my problem to be resolved. Now I am stuck here hopeless. Please avoid this company if you can and find and other source that is more reliable. I called.

Horrible. Just ** horrible. If you don't want to hire CSRs then maybe you shouldn't be in business. Newsflash guys.... There are some ** things that can NOT be done solely on your 🏧 system. Sometimes a customer NEEDS to talk to a CSR. If you can get money orders somewhere else then do it because if you have any trouble or problem with a money order from MoneyGram you're basically screwed because they do not care enough to have a way for you to talk to a live person to find a solution. Grade - D-.

My experience with MoneyGram has been disappointing from start to finish. For a service that’s supposed to make sending money easy, it felt unnecessarily complicated and unreliable. Transfers often take longer than promised, even when everything is submitted correctly. In some cases, my transaction was delayed without any clear explanation, which is frustrating—especially when the money is time-sensitive. Tracking updates are also inconsistent, leaving you unsure about the status of your transfer. The fees are another major drawback. Between transfer charges and poor exchange rates, the total cost ends up being much higher than expected. It doesn’t feel transparent, and you only fully realize the cost after completing the transaction.

Unexplained delay in delivery and very bad customer service, with 0 answers to my questions.

My experience with MoneyGram has been extremely frustrating. What should have been a quick and reliable money transfer turned into a stressful and time consuming process. The biggest issue was the delay. The transfer was supposed to be completed within a short time, but it ended up taking much longer without any clear reason. There was no proper communication or updates, and I had to keep checking the status myself. Customer support was not helpful at all. It was difficult to get a clear answer, and most responses felt generic and uninformative. Instead of resolving the issue, I was simply told to wait, which was very frustrating considering the urgency of the transfer.

They are the very worst way to send money. You are better off sending cash in a card. Any refunds are hopeless. I am going to go on every site I can and warn customers about this scam! I would not recommend to my enemies.

I was trying to send money to my cousin, mind you she's received money from me before. Then all of a sudden when I try to log in I can't. I try to do forgot password, then it asked how I would like to receive the code, text or email. The last 4 numbers of that phone weren't mine so I choose email. I NEVER received a code and I get to chatting with them. They tell my they've closed my account. I asked if they had an explanation as to why there is a different phone number listed, they wouldn't give me one. I ask them to allow me to log in to delete my bank account again they said no, my account has been closed.

To Whom It May Concern, Transaction Reference Number **. I am writing to formally request immediate assistance regarding a MoneyGram transfer I initiated on January 28, 2026, at 2:48 PM EST to SC for deposit into the recipient’s mobile wallet. Immediately after completing the transaction, I contacted the intended recipient to confirm receipt of the funds. I was informed that the funds were not reflected in their mobile wallet. I then contacted MoneyGram customer service and was advised to allow 24–48 hours for processing.

Absolutely rude staff, blames me for them allowing identity fraud on their site. They allowed someone to open an account with my information and are doing nothing to protect my identity or privacy in the aftermath. They basically told me to kick rocks and it's my fault my information was stolen. Incredibly disrespectful and cannot understand why they're allowing fraud on their site so openly and declining my request to delete a clear case of identity theft.

Be very cautious with MoneyGram if what you are transferring that is all you have concerning large amount. It is full of issues when it comes to large sum transfer: they hold my money, first give me ten days for investigation, then another 21 days for investigation letting me struggle. I have transferred a large sum for family surgery urgencies. As the receiver went to the bank to check on the bank account deposit four others had the same issues. Bank says call MoneyGram and MoneyGram says, "Your transfers are received by the bank and deposited on the receiver’s account." How more frustrating could that be when I have the bank monthly statement in my hands.

MoneyGram is the worst possible choice of a service one could choose. They lie about keeping your info safe, but yet shut down accounts “for your protection “ without any actual reason. DO NOT TRUST THIS COMPANY WITH YOUR INFO OR MONEY! They likely sell your info to scammers and telemarketers. I know this from personal experience so take my mistake, which was not a cheap lesson but rather a blessing for all of you!

I recently used MoneyGram to send usd 1,000 and was shocked to lose approximately €50 due to their exchange rate. I strongly recommend against using this company. The rate they offered was significantly worse than the official interbank or market rate, and I found their internal course to be completely disconnected from reality. This discrepancy is how MoneyGram makes extra profit; they essentially create their own unfavorable currency exchange rate, resulting in substantial, hidden losses for the sender. The regular currency 1 USD 17.10 leu per 1 USD. But moneygram change my USD to leu in 16.33.

Very disappointing MoneyGram experience. I sent money and MoneyGram estimated the receive amount would be 32,125, but the receiver only got 24,925. I was told that local taxes or regulations might apply, but this large difference was never clearly communicated before sending. The lack of transparency made me feel misled and frustrated. Be careful when sending money — the final amount can be drastically less than what is shown. I don't recommend this company to anyone.

Worst worst service, no customer care, funds stuck. Trying to refund. Worst services by MoneyGram. Never ever suggest anyone to use it. Requested them several times to refund my money but they didn't.

This company failed to return funds that they lost and has ignored clear evidence I provided. As a result, I am now facing eviction and managing a chemical eye exposure with no access to the money that belongs to me. This level of negligence and lack of accountability has caused significant harm. I am documenting this for record and future action.

Absolutely terrible. I tried to do a transfer from my bank card to a walmart. The first time my bank fraud unit blocked it. So I called my bank and cleared it up. Then I tried another transfer. This time, it was declined because MoneyGram deactivated my account. So I get with MoneyGram customer service and they tell me the account is reactivated. So I tried again.

Horrible experience. I used MoneyGram to send $200 to my sister and paid for home delivery. She never got it, and no one from MoneyGram contacted her. I contacted customer service on October 12, got a case number, and followed up many times. It’s October 23 — they never responded. Only thanks to my bank dispute did I get my money back. I will never use MoneyGram again. If something goes wrong, you’re on your own.