MoneyGram Reviews

This is the complaint I filed with the FTC. If everyone would do that, they would be investigated, which they should be, they are unethical. I attempted to use the company to wire $75.00 to my son in San Antonio, TX on 6.19.16 at approximately 10:00 pm CST. During the initial application online I entered my data to include name, address, phone, credit card and last 4 of my social. I was requested to validate with 7+ multiple choice questions, which I answered, completed the rest of the form and submitted.

I contacted MoneyGram after discovering that I had lost a 400.00 money order in March 2016. I discovered this in June when the person I thought I sent it to did not receive it and mentioned it to me. I first requested a refund from Walmart where I purchase all my money orders. I was told by them to take it up with MoneyGram as they had my money. I filled out the online form they require and I included my receipt for the money order and mailed it in. They guarantee on their site that a refund will be made within 15 days. They also give you option to have the check FedExed. I checked that option. After time had passed I began calling MoneyGram who said they would FedEx the check to me on Thursday. I wanted a tracking number but they said to call back the next day.

Moneygram kept my cancelled transactions of $4,000 they were to refund to me and they provided replacement reference numbers for each. I went to pick it up at a Moneygram location, it didn't go through. I notified their Moneygram investigation team who provided me a case number **. They said the investigation would take from three weeks to ninety business days. Within thirty days, I received a call from their GCC Payment Discrepancy @ Moneygram (800-666-3947) by phone and then by email that they had already paid the money to me, in which they didn't and they closed my case. I emailed them my i.d. and also a police report that I never received the refund, but the agent insisted I did and didn't disclose the name they refunded my money to. So Moneygram lied just to keep from refunding me my money because they gave it to someone else. They refuse to rectify their error.

Moneygram customer service is a joke, constant system issues. Super high fees! Wake up people!!! You can send money for free on FACEBOOK!!! Worldremit, TransferWise, PAYPAL all charge a FRACTION of what MONEYGRAM CHARGES!! Why are so many idiots still using Moneygram is beyond me!

I have been sending money to my son in the state of Georgia from Oklahoma for the past couple of years. It's never very much, at the most it could be $50-$60 dollars at a time but usually more like $20 or $30. Anyway I have always sent it using MoneyGram online. About three months ago MoneyGram informed me that I could no longer send it online, I would have to go into a store to send it.

I started using MoneyGram© in 2006 when my ex-wife filed for child support and won. A few years later, she told CSE I gave her $900 over 3 years and they put a lien on my account and froze any financial assets I had. I was living in Tennessee then and she in Oklahoma. I filed and waited months to get a hearing and the judge told me my sender receipts weren't enough and to provide a record that she received the transfers at the next hearing in a couple of months.

Honestly, I can't believe so many companies still require Moneygram transfers. The system goes down constantly, when it does work you've got a 50-50 shot of it rejecting your transfer with no explanation. If you call them, it's probably going to be someone with a thick accent who you can barely understand who can't help you. Try a second time, and you're liable for the system to temporarily ban you from the service, or to permanently block the card you were trying to use. Try to get this reversed with a phone call, and you get told they can't because of some vague security reason. If things are going well, bam, you click to the next screen and find out Moneygram's system went down again in the middle of your transaction.

I went to the local Moneygram store near my house and the operator completely mistyped all my information. I couldn't understand until I looked at the receipt. They put a wrong last name and wrong home address. Then what's worse is the local store clerk refused the refund number that the Moneygram gave me as he put it "not in the system" and blatantly denied talking to the Moneygram connection. And now they even told me that I need to fax to a ridiculous location in bleeding Poland!!! The Wal Mart also rejected my reference number and just kicked me out because, "Your id and reference number and license don't match". It got me very incensed.

I don't know what type of bargain basement security firm MoneyGram uses to verify identity, but it's apparently not very good at what it does. I tried to send some money online and was asked a laundry list of questions. I answered them all. And yet they still were not able to verify my identity so I could send the money. I even called the number and tried again over the phone... same result. I'm not sure what information they're looking at, but it couldn't have been mine. What a joke.

12/24/15 send my daughter $100 for Xmas. I only use MoneyGram a few times a year. The next time I logged into my account was 5/8/16. I immediately text my daughter and say "What's going on? You never picked up your Christmas money." She completely forgot about it. She attempts to pick it up but is denied due to the transaction be in greater than 90 days old. Call MoneyGram and they tell me they will cancel the transaction and refund my money. It will take 10 business days. "No problem," I say.

I called MoneyGram starting last week to find out the status of my refund of $400. This was my fault in the beginning because I typed in the wrong number and was told that the money order was outstanding. I did get mad but that isn't the issue. I call back on Friday (5/20/16) like I was told to and I checked the numbers again and gave the NON ENGLISH speaking CSR the correct ones. I have NEVER been so angry with anyone dealing with money other than this one. I found out that not only did they receive the claim card, it was refunded on May 6th, 2016 but lo and behold, it was returned. Oh, it's USPS's fault. WTF? I had to go back to look at the claim card information to make sure I had my own address correct and I sure did. Is this their excuse for not wanting to give up money? Here's the kicker. I asked for a refund of the fees since this is their fault that they can't see information correctly and guess what?

Trying to sent some money to my mom in foreign country using my checking account since it's the cheapest way. Going through all the steps filling the form, everything looks good until the very end when the message pops up saying my bank account can't be verified. Seriously??? It's an American bank and I triple checked account number and routing, everything is correct. Called MoneyGram, they confirmed everything looks right but they don't know what the problem is. Suggestion was to use other methods of payment such as $70 to go into kiosk or $150 using debit card. Or simply wait and try again over and over but no guarantee it will work. If there is an option for checking account usage, why it never works? Is it just to lure people in and when they are frustrated trying to use it, just suggest to pay triple as much hoping they would?

I sent money via MoneyGram internationally. I used my debit card. The debit card was cancelled. The person never picked up my MoneyGram and the MoneyGram was cancelled. I was owed a $49.99 refund ($10 transaction fee was also paid). However MoneyGram was not able to refund my new debit card and refused to send a check. MoneyGram kept telling me to be patient. It's been six months and now they cancelled my account. Moneygram kept my $50 and will not acknowledge my reference number emails and documents showing proof of money owed. Also, they told me they could not tell me why my account was cancelled.

I was sent money and when I tried to "receive" it I was told that the sender would have to call in for extra verification. The sender complied and did call in. I went to 3 flipping CVS locations all of which had issues with the system - "It only works sometimes". Determined to get the money that I needed I tried a fourth location outside of the city I reside in. I gave them the reference number. Lo and behold there was a hold because they said the sender needed to do the extra verification. WE ALREADY DID THIS!!

I've been sending and receiving at MoneyGram for years. This is my first bad experience with them. For two days now I've been trying to receive money from family members from other states and when I get to a MoneyGram station they sent it back to the person that sent it. So when I call them to find out why I get excuses that the sender has to ask why it makes me feel like I'm doing something wrong. That's not how to conduct a business like that - I have rights too. One person will tell me that the transaction looks suspicious and the other answer is that they told the sender that I exceeded my limit for the day. I never exceeded $10,000 dollars in a day - it's only $900, $500, $170. It all got denied now. I don't know what to do because this is how I pay my car payments and it's got me so mad with them after dealing with them for a year.

I went to send money to my son who is in college in Florida. I went online at walmartmoneygram.com. That way I could send money from my checking account. I received a call from MoneyGram. They wanted to know my email address, my birth date and the last 4 of my SSN. Then he wanted to know who I was sending money to and why. He also asked when I had last seen my son and if he had called me asking for money. He told me everything was fine and the transaction was approved.

I verified all of the security information and could not get a straight answer as to why I was not able to send money online. This does not make any sense! What is the point of MoneyGram if you can't send money. This is a serious issue that needs to be addressed!

I sent a MoneyGram of a large amount to my mover Coriander. She was not able to receive it being told I have to call in for extra verification. So I did. Customer service is a joke to this company. I was transferred three times, told over and over again no one can help me but a department that is located in Holland, where after 4 1/2 hours on hold over two day I have come to determine no one works in Holland. I contacting the complaints department to be told they could not help me and to write head office in Dallas, Texas. I was told they do not have a direct phone number. I was also advised I can request a refund but I may not receive my money back as the company does not guarantee the return of your money. I am looking into if I can bring charges up on the company as I am now out $1830.00.

If I could give this company a no star rating I would but this site requires at least 1 star. I purchased 2 money orders on 3/29/2016. They were both for the amount of $25.00. I put them in the mail to pay 2 bills about a week later in April. I get my billing statements for the month of May and saw that the money orders weren't received by the companies they were sent to. I was told by the credit card companies to contact MoneyGram to see what is the status of the money orders. This my friends is where the "fun begins." I can't count the times I have had to call MoneyGram in the past 2 days (5/10/2016-5/11/2016). I was told when they checked to see if the money orders have been cashed, both of them have not and they are valid. They also said that there are no holds placed on the money orders. So they started to tell me about the refund process.

OMG; this has been a nightmare. I have use MoneyGram on several occasions to send money to my family and have never had any problems. Yesterday, I sent my daughter some $$. She was told that the transaction was on hold and needed to call the 800 # which she did. She was then told that the sender needs to call because they have some questions to ask.

3 of us have send money to the same family member in the same country. One of us has a very American last name, and the other two have Hispanic last names. Somehow, the transfers made by us two Hispanic, have been blocked by security. I called and inquired why and I was told that it was due to security. Ours were blocked from being sent and his went through without question. Same amount, same receiver, same country. Kind of odd… Don't you think?!

First time sending money through MoneyGram and I must admit I am beyond upset. I chose MoneyGram over Western Union because I figure, "Hey it is only 11.50 when sending money from my bank account to my brother instead of from a debit card." I put all my information in, only to be notified that I will have to call them in order to process the information. Okay, so I do. I get this guy with an accent, but I can understand him and he is nice so here goes, right? Wrong.

I have send money through MoneyGram to a family. They never received it. I have call and speak to the MoneyGram customer f-service and none of them couldn't answer my? As who receive the money and what the location and who release the funds to the wrong person. My family said the money was never post after that and hours later the money was pick up. But whoever released the money to them didn't check their ID. Any advice. Help.

My nephew needed money to go back and forth to work. Tried sending it via MoneyGram. What a long and drawn out process. I thought I had processed the transfer. Then I had to call to answer the same questions I had just answered on the website. But what's more aggravating is the guy hardly spoke English. So frustrated I just hung up!!

So I had to use MoneyGram's services as my mother and I were stranded in Las Vegas. It took us a bit to arrange the funds and once we did all the in-person locations were closed, so we referred to a kiosk. Well, apparently every kiosk they had was down because, on the recommendation of no less than eight of MoneyGram's employees, despite traveling to three separate ones all of them had the same problem. We checked with the cashier working at one of the locations and he'd said the machine had been malfunctioning all day.

I have learned to make files on anything regarding financial institutions. I don't particularly like to make payments online, or sharing personal information. So I pay the bills using Money Orders. Yup! It is super inconvenient but there are certain institutions I don't want to share my information with. I have been using MoneyGram MO's for years. I sent a payment (my third) to Santander Consumer USA and it did not arrive. This is the only time a money order has gotten lost in the mail. Of course, once I found out my payment did not arrive, I made a payment over the phone right away. However, refusing to waste time calling financial institutions I, instead, sent a letter via Certified Mail to MoneyGram. The letter informs them my MO did not arrive to its destination and I'm claiming MY money back.

I have been using Moneygram for some time without any problems. Yesterday, when I tried to send a small amount of money (AU$200) to a friend in the Philippines, the people at the kiosk had taken my money and given me the receipt. I texted the number to my friend and she tried to collect it... no luck. I then rang MoneyGram in Australia and asked them what was going on. The guy there, who was a bit dumb, said that my account had been suspended and gave some reason that the Australian Government had flagged me as a risk... a risk for what? I cannot understand the reason and after telling him what a bunch of deadbeats they were, I hung up. He did say I could get a refund by returning to the place I had lodged the transfer. We will see. I then logged on to my Western Union account and the money was transferred immediately. Can you believe all that. Quite true.

I had the most horrible experience with MoneyGram today after 6 years of transactions with them. I made a transaction with MoneyGram on the 04/15/2016 to Cameroon it was money meant for my sick mother medical bill. MoneyGram withheld the money since the 04/15/2016 and didn't contact me. My nephew who is taking care of my mother went to pick up the money but couldn't and the MoneyGram representative in Cameroon ask for the sender to contact MoneyGram. It was day in Cameroon and night time here in the States I couldn't do anything because I had to contact Walmart where I did the transaction.

Beginning March 2016 Customer Service began making funds unavailable to receiver. In order to collect your $ you have to get the sender to call Customer Service (overseas obviously) and answer a bunch of questions they already filled out to send it to you. I have kids out of state & I send them $ 1-2 times a month. There is a problem every single time since March. I think I'm just going to save my $5 transaction fee $50 & > or $11.50 fee for over $50 transactions & get them each a NetSpend card. I've used both services and I'm fed up w/ MoneyGram. They treat you like a thief when they're the ones collecting fees & holding $ for no good reason.

Called about lost money order. They said they would start processing after they receive 18 dollars. I called the next day to let them know it was found and when they receive my money to send it back since they didn't have to start the process. They were very rude and said they were not going to send my money back. I spoke with the supervisor Gwen and she said I shouldn't have sent it and they will not send it back. I would suggest not dealing with them. They steal your money if it's problem.

I have been using Moneygram for last 10 years and in those years apart of small issues not very often though I called them today to get the transaction for last year and was told there have been a fee of $25.00 for that. Why would customer have to pay for a fee to get his transaction details when we are paying fee for the services that we get? I was told that fee is only for sending and receiving not for statements. But if we open or get their some plus services we can see our transactions online.

I am a student from Kenya. My cousin who stays in Jacksonville, Florida sent me 200 dollars last week which I haven't received until now due to laxity at MoneyGram. I have given out all my details, even a scanned ID and sent but still I won't get the money due to some error. I don't understand, everything is correct including the reference number but still MoneyGram won't let me have my money. Please someone shed some light on this because I need this money urgently. What's with this delay? I am afraid that this is the worst customer relation I have ever experienced.

I should have know better when I had to go to a local Walmart to use this service! First they denied my money transfer because they put the wrong country to be delivered to (Armenia instead of Alabama, USA). Why did I bother filling out the form??? Anyway, had to go back to Walmart to take care of it. Then the receiver on the other end said they would not give him the money even though he had the ref # and proper doc's. I called and was place on hold of over 2 hours! Then I was interrogated like I was the Talabun! Asking all kind of personal questions that had nothing to do with the transaction!! Please people NEVER use this service or Walmart! Both are not GOOD for this great country of ours!!!

THE WORST COMPANY I HAVE COME ACROSS BY FAR! This started in April 2015 when I used their services for the first time (and last!!!). I made an online transfer using their site, however, due to technical issues with their website I was not taken to the next page on which I would have been given a reference number to give to my receiver to go collect the money. So I had assumed that the money hadn't been taken out of my account since there were technical issues.

I did an online money transfer to my brother overseas. I made a mistake on the transfer amount so I cancel the transaction right after I noticed the mistake. Their policy states that if a transaction is cancel within 30 minutes of the transfer and if it hasn't been pick up by the receiving party you would be issue a refund right away. Well, it's been 11 days and I still haven't been issued a refund. I've call them three times and getting the same message of "wait the refund is being processed." The company is a joke and a scam and needs to go out of business. Is the worse I've seen.

I would like to send money using my bank account. I've tried twice, and both time transaction were declined. The last time it said to call customer service for more information. Along with regular information like my name, address, DOB, last 4 of SS#, the rep started to ask me WHO the receiver is to me, WHY I am sending money, WHAT will receiver do with money, have I met the receiver in person and when. I was so pissed, I could not hide my frustration. In the end I was told to go to their location to send money. They refused to explain why they ask personal questions. I find it absolutely inappropriate to ask such questions. I had to use credit card to send a payment. It worked fine but $18 instead of $12.00. I have a feeling they making it so hard so that they can get more money for processing a transaction. Their service is unbelievable! TERRIBLE!

This is the worst company ever. Never sending money thru them again first and last time. I sent out some money to Dominican Republic to my mother and when I try to check the status the other day, I found out that it was placed on hold, so I called and after asking so many questions about my personal life and the person I was sending it to, they tell me that my mother who they know nothing about needs to call them so they can be able to transfer the funds.

I have been trying to send money to someone in California and online tells me to call to complete the transfer. Ok, so I call in and they tell me that my account has been closed due to their internal security system and there is no way to open it again. They advised they have the right to refuse service to anyone but, it's me and I have never given any incorrect information. I asked if there is any way to rectify this situation and they said no so now I am going to complain on every website that I can think of. They have the worst customer service ever and they have hung up on me twice! For no reason... because I ask for a supervisor... I have complied with everything they have ever asked of me so it doesn't make any sense.

I tried to send money to my dad and I created an account... (I use the same password for everything) so I created one and went to login. It wouldn't let me so I thought I typed in my password wrong so I clicked (lost password) and had it sent to my email. I did all the steps and it still didn't work so I called customer service. I DON'T UNDERSTAND NOTHING THEY ARE SAYING!!! They said they reset my password and told me to go over the steps again. I DID. DIDN'T work. Then they told me to clear my browsing. I did. Didn't work. Then they told me to wait 30 mins then try again. I waited an hour! It still didn't work. I called back. They hung up on me. So I call back. They tell me the same thing. I said that it didn't work the first time, the second time or third time!!! Basically they could fix the issue... What is the reason for this call center if they can't fix the problem!!!

I used MoneyGram.com to send someone money and the transaction went through without a problem. Using the exact same information I sent money to the same person the next day. The receiving clerk refused to process the transaction because there was no middle name given for the receiver. I called the 800 number in an attempt to rectify the situation, either by verifying the transaction was valid or by adding the receiver's middle name. I was told they could not do either, that the only option was to cancel the transaction for a refund which would take 7-10 business days and resend the money using an entirely different transaction.

I tried to send my daughter, who is in college, some money and they denied it. The supervisor only spews out the same rote words that the customer service agent did. I think they denied me because I didn't know the answer to "What car I owned 29 years ago!" How stupid is that. I'm just shocked at a business who is this horrible to customers. I think they enjoy rejecting people... because otherwise they would have nothing to do... nothing!

MoneyGram operates their business on the verge of corruption. In one instance I handed a merchant $1000 cash for a MoneyGram which they promise is "available immediately." It was an emergency situation and the receiver needed the money asap. When they went MoneyGram just said, "Sorry, looks like you'll have to wait 2 days. It is what it is". As a result, a dog died on the operating table. On phone support, all the middle-Asian man did was repeat a company line from his computer of, "We are sorry for the inconvenience, but things happen" over and over until I lost it on him and hung up. Their customer service is staffed by people you won't be able to understand because they're all illegals getting $1 a day in salary. MoneyGram is no question the worst company in the USA, and a disgrace to the hard working, honest people it fleeces on a daily basis.

My husband works at Walmart and he forgot his lunch one day so I decided to send him $10 via MoneyGram for lunch. The first 4 times they denied my request and wouldn't give me a reason why when I called. The 5th time I sent $20 and that also got rejected, so I called again and asked why I can't send money. So they asked me who I was sending it to, when's the last time I contacted him and why I was sending so little of money. They put me on a brief hold to speak to a supervisor only to come back and deny my request again. It's not like I was sending over $100 and should be questioned.

HORRIBLE. These people are the worst. I bought a money order 2/1/16. I find out it gets lost. I call, they tell me to do a claim card so I do on 2/23/16. NOW 3/8/16 they're telling me my claim card is lost and I have to mail them another one. Told me they're NOT the post office. They can't tell me why my stuff keeps getting lost.

Don't make a mistake on who you are sending money to, if you cancel it you'll be waiting a long time for the refund. Today is 3/1. I cancelled my order on 2/24 and still have not had my bank account refunded. Just another case of quick to take the money, but slow to return it. If I could give it a 0 I would.

Used MONEYGRAM to wire $100.00. BIG MISTAKE. DO NOT USE THIS COMPANY. The marketing leads one to believe that a guest transaction can be ready for pick up 10 minutes after the reference number is received. The money was deducted from the bank account, personal information has potential for compromise. 10 hours later, transaction was cancelled by MoneyGram. No refund is available for approximately 10 business days. The premise is instant transfer of funds. It did not happen. The money instantly transferred out of our account into their account. Nice customer service. No compensation. Bad Business.

I love this Walmart at highlands ranch Colorado, been shopping and send money thru MoneyGram here for years. Julie - customers service today is just nasty! Maybe she is tired but she kept saying sorry to customers behind me but don't want to really help me with money order - maybe because I'm Asian. Good thing Cheridan came to help with her smiling face and I know she's been working hard too... I think Julie just need some break you guys - maybe she needs a vacation. :) Never have any customers service like her here that nasty!

Every time I call MoneyGram I get these people with thick accents, who don't speak English very well. They are very very rude and NOT helpful at all. Every time you ask them a question, they say "I don't know..." Why is MoneyGram outsourcing to these countries?

I tried twice to reset my password, I was hung up on twice. I could not understand what the lady was saying. She ask me some questions. She was very rude. I really needed to rest my password I was going to use the services. I will stay with Western Union. They know to treat their customers. I will not recommend anyone to this business.

I'll never use this company again. I know my few thousand bucks is nothing a multi million (maybe even Billion) dollar company, but I don't have to pay for bad service. I had a friend perform a transaction for me back on Jan 7. It was to send cash to my mortgage company. To avoid being I chose MoneyGram. At the beginning of February my mortgage states they never received payment. After going round and round with the mortgage company I was asked to provide the reference number of the transaction. On Feb 16 mortgage company contacts me and turns out the money was still at Moneygram. I contact Moneygram to ask about the transaction and I am told they cannot tell me anything about the transaction because my friend put down her name as the sender. Frustrating but okay. Fair Enough.

If I could give NO stars I would. I bought money orders from MoneyGram and they got lost/stolen from the mail. PEOPLE LISTEN UP - I have received nothing but the runaround about my money. I have to file a claim which can only be submitted by mail for a fee then it takes 30-60 days if not cashed now. One of mine was cashed for $500.00. I can't get anyone at MONEYGRAM to even tell me how I am gonna get my money back. I had to pay yet again for a photocopy of my cashed money order $24. I get it and take it to the location that cashed my altered money order (as instructed by MoneyGram) and they refused to pay me. NOW WHAT? No one can tell me what now. I am just OUT 500$. This is the ** service that MoneyGram provides.

On Thursday of last week, I went to my local Wal-Mart to send $100 to my friend in TN. I am in NC so we are only a state away from each other. I was not sending money overseas or anything. I sent it using Moneygram to her prepaid card since it said it would be loaded to her card within 10 mins. I filled out the forms, paid using my debit card, and left. An hour later, the money had not been loaded yet even though it had been taken from my account. The receipt said it could take 1-4hrs to post so we waited. 4 hours comes and goes so I called Moneygram to find out what the problem is. First of all, good luck getting someone who speaks clear English as they clearly outsourced. The lady looked up my reference number and told me that the 'funds could not be received.' I asked why but she either could not or would not tell me why. I said fine, just refund me the money back and I'll figure another way to send this money to her.

Went to a MoneyGram outlet after the system at another outlet would not work to complete my transaction, four times I tried there. So I went to another and this guy said to me "I remember you couple years ago. We had a problem with a transaction," so he said I can't do a thing to help me. He does not remember me and there never ever was a problem but he wouldn't even check my phone number or do absolutely anything at all. Then he gets security making me feel like a criminal in front of others. I have been a good customer for long time now and I get treated like a criminal for helping people I care about... What actions can I take? Thank you.

First call: I couldn't understand the person and they kept repeating the same thing. I asked if he was a robot or a person and they hung up. Second call: They sent my money to the wrong country after repeating to me which country they were supposed to send it to. Third call: Refunded my money. Then said they don't feel comfortable with sending my money. Horrible experience.

Well I read a few reviews/complaints from several disgruntled customers.. I see that I am not the only frustrated and exasperated consumer. January 28th I went online (like I had done many times before) to the MoneyGram website. I filled out the preliminary questions as always in order to get the transfer rolling. When I got to the Payment screen I put in same information I had done many times before but this time I had a problem. When I filled out Visa card information and keyed Continue button.. the page had all my correct information but instead of saying Credit Card used was a Visa it said it was a Discover.

Never again will I ever use MoneyGram in person or online. I never had a problem before tonight, first they had to verify my identity. Ok so after speaking to 3 customer service reps, and asking to speak to a supervisor which they refused, I provided them with everything but my blood type. They told me my account was unlocked. When I thought the money was on its way I get another email stating they need further information to process the transaction. Ok now I'm pissed. I call and they started asking me all these questions about what's the relation to the person I'm sending money to, why do they need money, questions that was irrelevant to my identity and things they had no business asking, something I was really concerned about. And from another country asking all of these personal questions. Mind you it was only $100 but the way they were acting it might as well been $1000.

I've been sending money to my fiance and a family member of hers for quite a few months, and have used MoneyGram to send other people money. For no reason at all, they closed my account and refused to tell me why. Said that some department did it and there was no way to contact whoever did it. Then, they said if they escalated my complaint to another department, they would say the same thing. When I asked for corporate information to appeal whoever did this, they said they didn't know. Looking on the website, there was no way to contact corporate, either. What nonsense. They then sent me an email that said for me to go to a MoneyGram location to send money. Why? Wouldn't they waste my gas/time and say the same thing? I will never do business with them again but I sure would like to know the government agency controlling this business. They do stupid crap and have no recourse when they screw up. That is NOT the American way!

I just conducted my first, and last MoneyGram transaction... was sending money overseas to get funds to my daughter. Had to give out personal information over the phone in a moneygram location for everyone to hear and their computers went down and had to repeat the whole process again. They took my money and I paid a $40 fee only for my daughter to try and retrieve, having her reference number (I thought the whole purpose of a "reference" number was to ensure the recipient could receive the money???).

Hi MoneyGram Team, I would like to write an complaint of being declined with my request with a unknown reason and in a injustice way. After registering and confirming my details for the first time on MoneyGram website, I received an email saying that my account has been approved but I need to contact MoneyGram to provide an additional information before my request can processed further.

After they have you create an online log-in along with your full bank account details, you then receive an email stating that they need additional information from you. Once you call the 1-800 number, you get connected with an off-shore call center who asks a number of irrelevant questions (what is your relation to the person receiving, when was the last time you saw this person face to face, what are they using the money for). Even after confirming that our online transfer is for a sick family member and gave full details, they simply said "Sorry, but at this time I cannot authorize this transaction, due to security purposes" and hung up on us. We thought that was strange, but assumed there may have been a misunderstanding on their end so we called back and tried to clarify.

I've used this company for years (between five, and six). Over the past year there's been problems. They say it's because my dad's name is similar to a criminal. Okay, so my mom started sending. Now they're holding that, no reasons given. When the receiving agent called MoneyGram, he was told their system was down. Then they said there must be a glitch in their system. Then they said they didn't know what was wrong. Fourth attempt, twenty-four hours later, they say that my mom has to go back into the store to confirm. The original store has no idea what they're even talking about, or why MoneyGram in Ontario is blocking it. This whole company is ill-ordered, everything seems disjointed. Considering you're handling my money, I'd expect y'all to have it together better. Apparently, in outsourcing jobs, they lost that along the way.

This company is horrible DO NOT USE THEM!! I have had nothing but headaches dealing with them and wasted so much of my time. I transferred money to my college student in another state through Walmart.com. She picked up the money, no problem. However the money never deducted from my account. After a week or so I call them, I get this ridiculous outsourced person who I can hardly understand. He swears everything is fine and to wait. Meanwhile, I go through emails and realize the bank acct number is one off. So I call to tell them. Told they sent an email to the correct department.

MoneyGram is very unprofessional and unethical. When I inquired about the funds transfer to Mexico, they ensured me I had complied with all the requirements, but when the recipient tried to collect the funds, MoneyGram gave 100 excuses. Once I called to find out what they needed, I was told they would not release the funds because I was not telling them what the funds were for. The agent wanted specific details as to when/how we would spend the funds, who was the recipient and how she was related to me, age, why/how she requested the funds, and more.

After over two years of weekly online transactions I made a mistake with the name on one of my transactions. I contacted MoneyGram customer service and they told me to delete that transaction and make a new transaction which I did. I tried for several months to get them to send a refund for the transaction I deleted. They keep saying they credited my account which never happened. I have spoke with several people there with no results. Do not use this company. USE WESTERN UNION INSTEAD. Their customer service is right on and have been very helpful.

Was informed by my landlord I had not paid my rent. Immediately contacted MoneyGram and was told to file a stop payment order, which I did. 30 days later I call and nobody knows anything! I called the department of Business Oversight and filed a complaint. After only 2 days I received a call from MoneyGram begging me to rescind the complaint as they had mailed me a refund. Thank God I refused until I received the refund. 26 days later still have received NOTHING! Do Not Buy Walmart Money Orders, it is nothing but a SCAM!

I have used MoneyGram several times over the past couple of years to send money to my son serving in the military. All of the sudden I'm no longer allowed to do so online because I refused to answer what the money would be used for. I didn't refuse. I simply explained he called and asked for money and I was sending him some and that he would probably use it on food, gas, etc but it was not intended for anything specific. They are now "uncomfortable" with my transactions and I must do the in-person counter transactions. Not sure how that would solve how he spends the money but you can bet your buttons I will not be using MoneyGram EVER again!

My mom tried to send money to her sick granddaughter (my niece) for a desperately needed hospital co-pay. The money did not go thru, and she received no notification until my niece was standing in line at Walmart with a kidney stone, and they would not give her the money. Mom called the 1-800 # on the website. She was told that they were not comfortable with the transaction, and that it had been canceled. So then, I tried to send the money to my niece from my own account. Again, she did not get the money, even though I had answered numerous security questions, and had received an authorization #. I too was told that they could not give me a reason why it was canceled, just that they were not comfortable with the transaction. They did not charge my credit card, nor my mom's, but this has cost our family extended pain and sickness, plus hours of wasted time. Terrible business!!

I sent $$ at 7:45 PM and got an e-mail confirmation that at 7:45:24 that the $$ was sent successfully. WRONG. MoneyGram held up my money "for review" and my son did not get the funds he needed to get what he needed for the week. I got no e-mail that they needed me to call, no message on their website that they needed more info, no acknowledgment that the transaction was under review... NOTHING! I didn't get any indication that the money was not delivered until my son called in a panic that the funds were not available. SHAME ON THEM. VERY BAD BUSINESS.

The Walmart money transfer is horrible. I gave them substantial information including my card number and was then told to call a number. When I called I got reviewed by a "security department" who also verbally received the personal information and then declined my transfer. When I asked to speak to a manager she could not tell me why the transaction was declined. DO NOT TRY WALMART MONEYGRAM. It appears to be an information gathering scam.

I used to send money through MoneyGram anywhere without any problem but not anymore. On 1/3/16, I went to Walmart and wired $200 to a family friend in Uganda. I called and gave him reference #. He went to pick up the money but they refused him to pick it up. They told him that they need more info from me. I called MoneyGram and they asked me irrelevant annoying questions. They told me to tell my friend to call them to verify if is the right person. So I went to Walmart to get money back.

My experience so closely reflects those that are posted here regarding the endless inane questions (exactly the same questions) on me trying to do a state to state money transfer. Even the agent stating they are not comfortable doing the transaction and not giving a reason matches. This company nearly cost me the opportunity to close on a purchase, caused me to burn 4 hours of my evening, caused a log jam at Walmart while their employee was on hold for half an hour trying to get my refund and I spend more money using Western Union to get the deal done. Seriously, use Western Union as this is obviously an intended practice by MoneyGram and no fluke.

Today (1/2/2016) I tried to send $300 to a family friend in Guatemala. I used the online site to transfer money and upon finishing the transaction, I was directed to call the customer service people with the following message: "We need a little more information to process your transaction. Please call Customer Support at 1-866-450-9897 for help completing this transaction. You will need your authorization number (below) when you call." I immediately called and was asked many personal questions and irrelevant questions about my relationship with the person that I was sending money to.

I live in Orland and use MoneyGram from my job and family and it used to be so convenient to walk into most 711 and use their VCom machine in and out but over the last year the minimum amount is 99 or below which isn't great but still OK. But now every VCom machine is out if service or just stopped doing moneygram. Guess it's back to Western Union.

I have used MoneyGram in the past with no problems. And then today I tried to send money to friend who is out of state and it could not process and told me I needed to call, so I did. They asked a LOT of questions - personal questions about my private information as well as questions like who I was sending to, my relationship, how long it had been since I'd seen him, etc. Then at the very end, the guys puts me on hold and comes back and says he can't process due to security reasons and then would not tell me why! At one point I was even told MoneyGram has a right to refuse to do business with you. I requested the name and number of someone to file a complaint and was told there is no one to file a complaint. I am calling my bank and report this problem to ensure MoneyGram can not access my account. I will NEVER USE MoneyGram ever again and DO NOT RECOMMEND ANYONE ELSE USE THEM!!!

I wanted to send money to my wife's niece overseas and thought the $10 fee was reasonable. Their website makes it all seem so easy and professional. I created an account, completed the transaction, then received an email it was on hold and to call customer service. I called and was asked a wide range of very personal questions like, who is the receiver? What is my relationship with her? When did I last see her? What is the purpose of the money?

I have been sending money to Nigeria using MoneyGram through CVS or Jewel Osco. One, Nigeria is not among the countries I can send money to from my computer. My recipient was unable to get the money because of a process going on in Nigeria called Bank verification Number (BVN). When I called for a refund and spoke with Ryan he refused to give me my fee. Saying MoneyGram does not require account to receive but that is what the banks make you do in Nigeria.

I tried to send a payment today. I received an email saying the card was declined. I called MoneyGram and was told my bank declined the card. I called the bank and they said they did not decline the card. The representative from my bank asked me to try again while I was on the phone with her. I did, she advised me they approved the transaction but the problem was apparently on Moneygram's end. I called back and was told it was a security hold and I could pay online using checking account instead of card. I told the agent "there was no option to pay check", he placed me on hold and finally came back and said "yes, I'm sorry you're right". He told me to try again in a hour and everything should be alright.

I sent money through this means but beneficiary was never paid. MoneyGram customer service opened a case number to investigate. 3 weeks now, nothing is being communicated in spite of inquiries. Can a lawyer pick up a class action suit and claims recovery against this unethical financial institution?

My advice to every one if you wanna send money, send with western union. It's better, you can trust your money, I send with MoneyGram, is almost 6 month. They told me let receiver call us. The receiver he went to moneygram place 50 times, they refuse to give him money and he call them 50 times, they not pick phone, and I give them all the information for receiver even the phone number and I told them if they need anything from me, I will provide them, they refuse to give my money back and the money is just 100 dollars only but they refuse. It doesn't make any sense to refuse to give my money back. ANYBODY WANNA SEND MONEY SEND WITH WESTERN UNION, THE BEST PLACE.

I am a frequent user of Western Union who started to use Moneygram for cheaper fees (in some cases) and ease of internet usage. I never liked sending money through agents, as it involved going to a store and talking on the phone, but the online service, once I found a browser that worked, was much better. Recently sent money overseas and received a phone call in the middle of the night (7 hours time difference) that the recipient was being detained by the security of the bank. The bank was holding his identification papers and accusing him of cheating. This happened even though the name matched. He had the amount sent and the reference number. Problem, I had not included his middle name!

MoneyGram is refusing to unblock my account after using it for a long time. I have a history of business transactions with MoneyGram that are very important to me. Now I have no access to my own account online. It is like they have put me in a blacklist and they are refusing to unblock it. They are also lying that there is no way to unblock my account and that I can no longer use the online services. First of all, they closed the account without my consent. Secondly, they never told me the reason why except security thought it was the right thing. I told them to let me talk to security to unblock my account and they completely and utterly lied that there is no security and that if an account is blocked there is no way to access it. They are refusing to unblock my account after they closed it without my consent.

I used MoneyGram last week with no problems, and then today I tried to send money to my husband who is out of state and it could not process and told me I needed to call, so I did. They asked a LOT of questions - personal questions about my private information, as well as questions like who I was sending to, my relationship, how long it had been since I'd seen him, etc. Then at the very end, the guys puts me on hold and comes back and says he can't process due to security reasons, and then would not tell me why! I said "You just asked me countless personal questions and I answered EVERYTHING and now you act as though I'm trying to steal money! I'm trying to SEND money!" and he was no help. So I will obviously not be using MoneyGram ever again. Don't ask me for all of my personal information and then deny me!

Greetings everyone, I've been a customer for 7 years. Sent money, then all of a sudden, money don't go anymore. Issues with this, and that, spent 8 hours on the phone; they BECAME A SCAM!!! DO NOT SEND MONEY THROUGH THEM IF YOU WANT TO SEE YOUR MONEY ANYMORE!!!

Went to pick up a couple of wire transfers at my local CVS branch. While speaking to the MoneyGram rep because I stated that I was receiving two wires from the same person on behalf of another the transactions were flagged and I was told the senders would need to call MoneyGram in order for them to release the funds. This is inappropriate and frustrating. Last time I do business with incompetent people.

First of all you can not understand the reps and I really don't think they understand the customers. They asked me the same questions several times and transferred me to another rep that asked the same questions. Then decline me to send money, said security is not comfortable with me sending money. Really? ARE YOU SERIOUS!!! The majority of the questions were ridiculous but I answered anyway. I don't even think they deserve one star. This is the second time this has happened. Horrible place of business. Oh the email, said I will need the authorization number that showed up on my account. Out of all the stupid questions they asked no one asked me for the authorization #. Hmmmm.

Sent my nephew fifty dollars in the same state, Michigan. MoneyGram told him money was not available. I called MoneyGram and was required to verify my identity. My nephew had to verify his identity although he presented his driver's license as identification. It took several calls and several trips to different Walmart locations and finally after several phone calls and emails, more than seven days my nephew was given the FIFTY dollars. I have never had such terrible customer service and I have traveled around the world. I will never use this company again.

I sent money to someone and MoneyGram told me they had to call them to receive the money. So that person refused to call them. So I asked MoneyGram for refund and they told me that the person I sent the money to had to talk to them so I can get a refund. Why do they have to talk to that person if it's my money. Please tell me what to do. I loss contact with this person. Now my money just sitting there?

I tried to put money on a card - it was not accepted. So after two days I ask for my money back. I have heard 20 reasons why I cannot get my money back. Now I have to wait 10 days. I ask to speak to a manager and it's also their business. Walmart should drop them.

I sent $40 to my relatives in Mexico and was told by the cashier at a local Walmart that the funds would be available for pick up in 10 mins. My relative went this afternoon almost 24 hours of when the funds were sent and was told that there was no such confirmation number. I called the 1800 and was told my transfer was under review and MG verified my DL number and other info and said the funds were now released. My relative went back and again the transfer was not found so I called MG 1800 and was told the funds were available at a Walmart in Mexico and no other store so I asked to cancel the transfer so I would be able to send them using another system. The funds were cancelled and put back to my name but when I got to Walmart I was told that the funds were not available so I called MG and again the funds were under pending approval.

Each time I try sending money online, twice overseas, and once just now to a friend in Missouri, they emailed back that my transaction cannot be completed. I called them each time, as they suggested in their email. And their customer service is useless! All they say after asking PLENTY of personal information is, "I am sorry, it only says you cannot send the money online. You have to go to a store". What is the point of having an online service if it cannot work? What is the point of having customer service if they can never be of any help? This was the last time I have tried.

MoneyGram has the worst customer service. I am trying to get a copy of 2 money orders that were stolen and cashed. On 11/11, it took me 5 calls and 1 hour on the phone with them to send the information to CVS so I could send an express payment of 24.00 per money order that I was requesting. Today 11/12 I received a copy of one money order. I thought this was odd, so I waited a few hours and called to check on the status of the second money order. Come to find out the rep that processed the request yesterday put the same money order in twice, that is the reason I only got one. So the rep on the phone tells me I have to go back to CVS to have them cancel the transaction and do the process all over again with the second money order.

I use MoneyGram all time to send my Grand kids and Kids money cause I think it's safe. They are not supposed to give the money to anyone WITHOUT the reference number. Well that's now a CROCK! I sent money to a friend in Georgia and the wrong person was able to receive the cash without the number! I will not use MoneyGram again. NO SECURITY!

I made an online transactions last month on Moneygram's website. I transferred some money to India, the status was showing available but the receiver did not receive it. When I called customer service after two days they said the receivers needs to be verified by Indian customer service agent and then i told the receiver to do the same but again the Indian customer service agent said that they have not received the money. I sent an email to Moneygram as I was fed up of their customer service. I told them to refund and cancel my transaction and I got a response that my money is ready for refund and I'll get it in 3 days.

I use Moneygram at Walmart so I decided to try Moneygram online. I sent only $50 to a friend. I got a notification to call customer service to authorize the transaction. Well to make this story short the customer service asked so many questions that were very private, she said it is public record, she asked about my ex-husband, etc. Crazy questions continued for 10-15 mins, she eventually said my transaction was denied. My credit card is working fine and there was no reason to deny the transaction. Stay away from online Moneygram.

I have used MoneyGram for six years to transfer money to my family in the Dominican Republic (DR) via their online service every month. However, on 9/16/2015, I had to go to Wal-Mart to use the service because I needed to send more than the limit amount restriction allowed to send online. Mind you my fiance was waiting at the bank in the DR to receive the money. Everything seemed to go well as the transaction went through and I provided her with the transaction number. However, when she tried to pick-up the money the bank said that the transaction number was incorrect. I said "no way, we verified the number several times as we always do."

After filling out all of the required information from protected site recd email that additional information was required. I called the customer service number where I was asked the same information as on the site. They also asked my birthday and how I knew the receiver of the transaction. I was then transferred to a second person~duplicate information as though a form was being followed. However, this gentleman asked me for my social security. I asked for a supervisor (they do not have supervisors) and was told that if I was unwilling to provide this information for my integrity, my transaction was cancelled!

Your service sucks! I go online and do a send money transaction. I set up the account answer 3 security questions, put in my credit card information, do the money transfer, get a authorization number and then I get an authorization number. Great, it's all going well. NOT. 2 Hours later, after the original message says we send within 10 minutes, I get an email that says an error has occurred. There was no error. You make me call you just to be asked the same information for the account I already set up ONLINE, then you ask for 3 MORE past addresses, then you ask what county we live in, what age range of the members in my household, did I give at the local food bank, where was my SS# issues. You asked questions about my entire life just to send money.

Suddenly there is a limit to sending money. I had found MoneyGram to be such a great option. No longer. This company has gone down the tube. Find something better. Other changes they recently made also made it a lot more painful to use than it once was. Not sure why so many of these payment companies insist on being so horrible at the service they offer.

Downloaded app. It seemed easy. I needed to wire money to a family member. They sent me a email saying that they needed verify my info. He ask for the first 3 #s of my social. Any why was helping this person. I requested to speak to a supervisor. He hung up!!

I try to make a online transaction and do everything that is right, bank account number, everything. Only to see I have to call customer service to finish the transaction. I call someone ask me a lot of question about myself and I answer correctly, then he transfer me to another person. This one ask me the same questions plus many more like I'm in a courthouse. Ask my past address, the county and the state. My present address, state and county also. My social, I give all those correctly. Mom's month of birth, I forget that. Ex-wife date of birth, I can't remember that. Present wife date of birth. I give it then, want me to tell them how old she is??

Online we received the following message: "This puts you over your online limit of 1 transaction per 7 days. Because of this limit, we cannot finish your transaction. To send another transaction, please visit one of our locations." The company changes its policy without notifying its clients in advance. They don't even think such an action is illegal. How many Rick's does MoneyGram have working for them? I too spoke with Rick a few minutes ago. I suspect that they are fake names. How sad!

My friend sent me money at 5:45 PM. That's when the MoneyGram receipt says that he initiated online through his bank account. I didn't check right away because I was taking my kids to the movies. As soon as I get out I started searching for MoneyGram so that I can pick up the money. This is very new to me so I found out that you had to do it through a kiosk. The kiosk at the 24 hour CVS was not working. The one in the international food market was closed. The one at the CVS off of Route one in the same shopping center as the Chuckee cheese was working but I didn't have the proper eight digit pin.

I opened an account yesterday to send a friend in the Philippines some money. My transaction was denied and I was told I cannot send money to that person online. I tried to send to someone else and I received the same message. I called the number they provided and they said security didn't like the people I am sending money to and I have to go to a store to send money to them. I went to the store and sent the money. I went to my account to see if my transaction would show on my account and it says account closed and to call another phone number.

On October 14, 2015, I went into a Raley's/Bel Air store #510 in the Natomas area (1540 W El Camino Avenue, Sacramento, CA 95833) assisted by girl to purchase two money orders. One was in the amount of $402.00 and the second was in the amount of $500. I went out to my car to fill out the pay to order line and realized that I was only given one money order in the amount of $402.00. I ran back into the store and talked with the clerk, who explained that there was nothing that she could do. She handed me a form and said that I had to fill it out and send to MoneyGram in order to get my $500.00 back. I asked her, "Why can't you void out the serial number and issue me a new money order since it had only been 10 minutes" and she said "We have nothing to do with that. You need to fill out the money gram form and mail to them to see if you can get your $500.00 back."

My cousin was kind enough to lend me some money a few months back to help pay for tuition fees for my son's college. She lives in Washington state and I in Texas. Finally able to pay her back in full, I went to the Walmart I regularly visit for everything I need. I asked how much the fee would be to send Walmart to Walmart and it was the same cost as MoneyGram but Walmart has a $900 limit and I needed to send $1500. That being said I sent it through MoneyGram. All went fine. About 2 hours later I receive a call from **. The gentleman stated that he needed to verify that I had sent money using MoneyGram. I said yes and he asked for my full name, the full name of the person receiving, what city and state, if I was going to be sending more money, when was the last time I saw this person face to face, then he asked about how old my cousin was. At this point I was irritated by some of the irrelevant questions.

I use MoneyGram to send money to my daughter in Texas and have done so for many years. Today I wanted to send money to my son in Washington and was told that my online account was cancelled and if I wanted to send money I had to go to a location. I asked for a supervisor or manager to try and find out WHY and wrote a detailed email to customer service and I was told there is no supervisor or manager to speak with. The agent I spoke with was named Rick and he kept calling me "Miss" and I had a very hard time understanding his English. I assume they outsource. It was a terrible experience as I wanted to send money immediately to my son for his birthday and now have to use Western Union. Never had any problems with Western Union so I suppose I just learned a lesson today. Do not try to use MoneyGram. UGH. Annoying.

I have been using Moneygram online for over 2 years. Never an issue. Today, I tried to send my daughter $20 and received a message that the transaction could not be completed because I have reached my limit of 1 transaction in 7 days. So I called because I wanted to know when this limit started and let them know how inconvenient it is. Of course, the first person I spoke to had to transfer me. I explained to the young my dilemma and asked when did this go into effect. He continued to repeat "Yes this is a new policy." I know, but when and why.

Garbage agency! One of the representatives even change his name on the 2nd time that I called them!

I used Moneygram in a Wal-Mart location, and the process was smooth on my side. The required information was on the form and the amount being sent as well as the transaction fees were deducted from my account immediately. The recipient went to retrieve the funds and was told that the order was on hold. I spent most of my beautiful afternoon on HOLD as I attempted to contact, dare I say, customer service. I spoke with 5 different reps, who each put me on hold to be transferred to another department. I asked which department I was being transferred to as to have some sort of idea of why the funds were on hold, and the response was "just stay on the line..." They would not give me the name either of these times and the hold times were ridiculous. Then they would hang up on me.

Sept 2015 - I am a Travel Agent in Canada and I attempted to send $2,500 Canadian to another party. When the funds could not be picked up I contacted Moneygram and basically after what I consider to be an interrogation on who, why and what I was sending the funds for I was informed that Moneygram doesn't want to deal with business transactions and that the transaction would not be processed and would be cancelled. They informed me that I should go into the location I used to send the funds to get a refund. In this case a Canada Post Office.

MoneyGram is a terrible company to use to transfer money as the reference number they gave me for the person I was sending money to did not work when they went to receive the money. So I immediately cancel the money transfer and requested a refund. The first time I called I explain the situation to the representative and she kindly assist me on my refund, I was given a reference number to pick up. So when I went pick up the money the same thing that happen to the person I was sending money to happen to me. At this point I'm more frustrated than I'm already am so I call them once again, explain the situation and this time I'm told it would take 3 days to refund my money (not what I wanted to hear).

I did an online transfer of $300, the transaction looked as if it had frozen so I canceled it. I checked my bank account and found out the $300 had been taken by MoneyGram. I immediately called customer service and was given the run around. I talked to multiple people who all insisted they were the supervisor and there was no on else I could talk with. I was advised to file a police report which I did. The officer investigating made a physical visit to the location the MoneyGram rep said the $300 was picked up. The officer spoke with the store manager and looked at security tapes and the receipts for the day and saw the transaction did not take place. When the officer contacted MoneyGram he was told by the rep that the money was picked up and they could not help him without a subpoena. A subpoena was served and the only response the officer got was the money was picked up. I have not been able to get this resolved and I am out of $300.

I did a online transaction with Moneygram International. The customer support did not respond in spite of sending three requests. Finally had to call on the 1-800 nbr which they kept me on hold for almost 2 hours and finally managed to speak to four different agents. I would suggest the customer service agents need basic training as they keep on uttering the same words which I guess they have been trained for. They have no basic etiquette in taking a call. The online department never credited my refund to my bank account and in fact I had to run to various Moneygram store to get my refund. Very poor service and bad. I would never recommend to anyone.

I tried to send money online from my bank account for a $11.50 fee. The transaction wouldn't go through. After being on the phone for 30 minutes with their almost non-existent customer service I was told their ability to transfer from a checking account was down but I could transfer from a credit card for a fee of $55. Very fishy! After another 20 minutes on the phone I was told they didn't trust me (I have a FICO score of 780) and the only way I could send money was to drive to one of their locations and use cash. Their customer service is in India with people who only marginally speak English and couldn't care less about helping you.

My Landlord, Todd ** claimed that he never received a rent payment from me in July. He, of course, didn't make this claim until August. Anyway, MoneyGram makes it nearly impossible to get a copy of the cashed document. They told me with their automated phone service that my payment was cashed, but to get the name of the person who cashed it, I need to get a copy of the cashed money order. Well, they claim to have a process, which involves mailing a form, but nobody knows what to do. They instructed me to visit their "dealer location," a CVS Store in Huntington Beach, but the poor girl there spent 2 hours trying to understand the process they use. I'm still lost. If anybody has helpful information, please email me. Thanks.

These people have no clue and do not live up to their policies. Frankly, I question Walmart now as well due to the fact that they are teamed up for money transfers. I tried to wire 2k to my brother who was in dire need of it. I chose the 10 minute option. 10 minutes passed and nothing happened. Oh, by the way, I paid $152.00 for the 10 minutes option. I called them after 10 minutes. They said that I wasn't actually paying for 10 minute service. (Then why the crap do you advertise it that way and why did the link I clicked on say 10 minutes service?) They said it would be another 35 minutes or so for the transaction to go through. Okay, I wait, nothing happens.

I spent a substantial amount of time working online to wire funds to my receiver. After getting everything processed, I received an email stating that the transaction could not be processed until I called the 866 number. I waited on the phone for 15 min before getting a representative. She proceeded to ask me very personal information about myself as well as the situation. Then, she simply said the transaction would not be processed and I would need to go to a local store for an in-person transaction. However, this is Midnight, and no store is open, making sending these funds both much more difficult and literally twice as expensive to send in person rather than online.

I tried to send a trivial amount of money, $15.00, to a friend in Sofia, Bulgaria. After being asked way too many personal and insulting questions, my transaction was denied by their security. I'm paying a $5.00 fee to MoneyGram, and they are the ones with my personal information, not the recipient. It seems to me that MoneyGram is the one putting my information at risk. I am beyond annoyed by this ridiculous business.

MoneyGram closed my act for NO reason and won't tell me why!! Can't even talk directly to security.

I have always used MoneyGram to transfer money to our family in the Philippines. Most of the time, we would go to Wegmans and use the service there with no problem. For convenience, I decided to use their online service and was able to transfer money several times even though it took hours (I mean several hours) before the money was ready for pick-up. Then one day, my transaction got denied even though I answered all their security questions (also had to do this a couple of times) and not only did they denied my transfer but they also shut my online account down.

I was online trying to cancel my acct. After being denied a money transfer and I couldn't even get in to my account settings. What a piece of ** website. These ppl are crooks. Period.

I send money to my mum 3 days ago. Something went wrong. She couldn't receive the money. Transaction on hold. All numbers available on website. Tried to call them all, came up as invalid. No support. No reply to the email request asking to help as soon as possible. Not impressed.

Tried to send money to my wife who had traveled to her father's funeral. Of course they lied about the time required and my distraught wife waited for hours. A rude representative started asking bizarre questions that I cancelled the transaction. My wife waited for half a day at the location to get the money. Jerks and liars. Never use them.

After my credit card info was stolen while traveling from NY to Canada for school, my parents tried to send me money through MoneyGram. Once my Dad received his email saying I could pick it up, I tried to go to a location in Nova Scotia. MoneyGram had the wrong address on their website so it took me over a 30 minutes to find the location. That location didn't have any cash to give me and wanted to write me a check. Since I had to catch a ferry to Newfoundland, I told them no thanks and I would pick my money up when I reached my final destination.

I have been sending money every so often to a very dear friend of mine who is living in Pakistan. He is down on his luck right now and I'm trying to help him get his son into engineering school. Up until now I have had no problems. I sent $75 by MoneyGram 3 days ago and when my friend went to pick it up earlier, it was showing error on his end and it could not be verified. It was showing ready for pick up on my end through the email MoneyGram sent me. I called Moneygram and now all of a sudden it is under review, but yet I sent my friend $250 last month no problem.

So I made my money order online and I received an email requesting more information. I called this number with my authorization number. They directed me to an operator. This is where my experience went sour. The operator asked me several questions, one of which was, "Who are you sending the money to?" I gave him the name and he ask me if I knew the person and why I was sending it. I then told him that really isn't any of his business why I'm sending the money. Apparently he didn't like that. He told me that it was their policy to ask and they must know who and why. So I told him, "it's my uncle and it's birthday money." False of course and the operator knew I was being sarcastic.

DO NOT DO BUSINESS WITH COMPANY... Service is very BAD and on top of it, customer service is worst (SUCKS).

I was using MoneyGram online over a year now. Never had an issue till I change payment method. I realize how much money I can save if I pay by account number, it doesn't need to be pick up in 10 minutes, I was never in a hurry. All my family is in Europe so I just like to treat my mom how she deserves. Two months ago I send the money just with my account number so they pick up, no problem. Next time I couldn't send it, said contact customer service and I did. The wait time was too long (10min) so I just made new account and paid with new email address but the account number from my bank was the same.

I tried to transfer money to my step-daughter. I went to Walmart, initiated the transaction, gave them my drivers license, ran it through on my debit card, and verified with the bank that the money was pulled from my account - that was 3 days ago. My daughter still does not have the money, and I am unable to reach anyone who can issue a refund. MoneyGram is holding MY MONEY and is giving me no access to ANYONE who can initiate a refund. I'm furious, and will never use this service ever again. From where I'm sitting, this is theft. And I plan to report it as such unless I get my money back by tomorrow.

Yesterday as a mess because of MoneyGram. A friend called me just for some gas money, not even a whole lot, and I figured I could quickly get it done at a nearby Walmart since they have MoneyGram and I've used it before (to receive funds). First stupid thing about MoneyGram: You can't pay for it with a credit card in a Walmart. Why? Seriously, why can't they accept credit cards? Because of the little fee? Give me a break. It's minuscule.

Starting from the beginning: I sent the money to my mother at my home country using MoneyGram Walmart. The money was sent and I received the confirmation with reference number. Few minutes later I received another email that the cancellation has been accepted. I never cancelled the transaction. I called MoneyGram to find out why it happened and they transferred me to the escalation department.

I was trying to send money online to my family internationally using MoneyGram online account for the first time. I went through all the estimates and input all the account Info they required. I was sending less than $800, then the website shows error. I called them, they kept repeat same answer. MoneyGram doesn't provide information that why they decline the transaction or why they close your account. This is their customer care team. For no reason and no explanation they can take your account details and information and close the service. On their website, they claim "Contact us. We are here to help." This is how they help their customers.

I'm an highly disappointed at MoneyGram's online service. I've been waiting to receive funds since 12 pm, it is now 7:30pm. I had an important task to do and was not able to accomplish it because of this total inconvenience. I use MoneyGram all the time at the store locations but I'm so furious I'm going back to Western Union. I'm very shocked and will tell everyone I see not to use their services. I'm shocked MoneyGram.

I send money at 4:30 pm online and waited for a email that arrived the next day at 10:00 am. Was told it only takes few minutes to receive the money. :/

Summarizing, had to open a second account because the first one didn't allow any funds to be send and the 3 reps I spoke to had no clue why. 2nd account was blocked cause my email is not my full name. Requested to speak to a supervisor who then gave a different answer. I confronted to why it seemed like they were guessing. He disconnected the call and my accounts are still blocked. Awful treatment by him and everyone else. One actually said he had no idea what was wrong and for me to have a nice day. I used Western Union for the same service and had no issues at all. I ended paying double going to a MoneyGram location in person cause they couldn't help me.

I needed to send money from my debit card from a U.S. bank to my mexican bank account. It says on the website that it is easy to send it to a bank account in Mexico. I did everything they required and received an email that it was pending. 10 hours later (?!?!), I received another email that said I needed to call their customer service to finish the transaction. I called them and after waiting a while on hold, the rep, who I could hardly understand, told me that it was too much of a security risk - me sending money to myself - and told me they were not only cancelling the transaction, but that they deleted my account altogether.

I'll be very accurate and fair. Today 8-10-2015 I traveled to Walmart in Prestonsburg, Kentucky to send money to Accra, Ghana. I was told to protect me, the transaction failed. Please note I've traveled to Ghana 8 times to form a small gold business in Accra and personally know these people and in fact the money I was sending belonged to that person for partial payment for alluvial gold. My education is a M.B.A. and I'm very capable of protecting myself and don't need a uneducated person telling me how to spend my money. Some of these people are hard working family originated men trying to feed their families. I'd promised to pay this man for his work for me today but MoneyGram had other ideas.

At 11:03pm I got a message with a tracking number. Very excited now because I got the email in seconds. I waiting for an hour, not another email so I called only to hear I have to be transferred this rep. Told me it would take about 4 more hours due to the volume of transaction. Their ads says in ten minutes. So I decided to cancel my transaction which was successful and tried xoom. This is a great online transfer system. I therefore recommend Xoom to anyone only two minutes and the transfer was ready for pick up.

I open account online. Test it out with 20.00 and they took my money and paid their fee. Everything work out. Person pick up the money with no problem. So went online to update some information. Was unable to get in. Was told contact customer service. When I did was told go into a store and I ask why would not tell me? Told the stupid person just need reset my password. All was told go into store. When ask to speak someone else they refuse. Let me talk to someone else. They would not tell me why I could not use online but they took my money the first time.

Do you like false promises and unrealistic claims? How about support agents that hang up on you? If so, this is a perfect service for you! The company is designed to take your money, hold it for a while, and waste your time. All individuals would be well advised to just get a bank wire and never deal with these people.

A friend of mines wired myself money online at 7:21pm. It's now 11pm, I would recommend in-store, it usually take 10 minutes. Online sucks and their customer service rep are respectable. I mean they can make the process move any faster. I will most definitely send money in advance due to this or try Western Union or Walmart to Walmart.

Apparently, if you need to help out a friend in Romania who you've known for a while who got themselves in debt trouble, MoneyGram will refuse to process the transfer even though the requested amount of money is readily available and that the request was within the allowable amount. They claim that reasons such as helping out a friend is not good enough. I should have lied and said this person was a relative. Maybe that would have worked.

I am utterly disappointed by the sort of service I have received from MoneyGram's representatives over the phone. Luckily for me, I have solid proof (a recording of the phone call with a representative) of what I am about to disclose. That is, I was misinformed by a representative, Omar, that I could change the name of the receiver if I walked into a store and had one of the store representatives call directly. However, I called back from the store and was later informed that it was not doable.

I sent money at a CVS pharmacy from USA to South Africa for an emergency. When my receiver went to pick it up, she was told she needs to provide a proof of residence. She gets a lease, no they won't accept it. She needs to provide electric or municipality bills in her name - she does not have a house so that type of bill not available. She gets someone with that type of proof of residence, and their ID - nope that won't work for another reason. She gets affidavit - nope that won't work, she needs to provide letter from work, but she does not have a job, so no letter from work!

I had a MoneyGram account that I used regularly for the past couple years to send money not only to my children and mother but I also work for a nationwide security company that employs a number of sales people and technicians that I occasionally need to send money to. Today I tried to log in to my account to send money and couldn't. After giving MoneyGram my info they tell me that because of security reasons, they don't feel comfortable with me sending money online. I ask them what the exact reason is and he says because of security reasons they can't discuss it with me.

I attempted to send money online. A wrong email address was entered because of erroneous chrome auto-fill settings (not MoneyGram's fault). I thus could not get the confirmation email. I called MoneyGram to cancel the transaction. Over the course of 40 minutes I was taken through a series of FIVE representatives, each clearly on the other side of the world. The phone connection was horrible in each case, and got progressively worse. Each person said almost immediately, "Yes I see the transaction here." But after ten minutes of negotiation over the horrible phone line they all said, "I can't cancel this, so I will have to transfer you." This company clearly wants me to give up so they can steal the money. It is also clear that it is in MoneyGram's interests to have the worst possible phone connections. It is almost impossible to hear anything the representatives are saying. STAY AWAY FROM THIS COMPANY.

My daughter needed me to transfer money from VA to OH. Through a series of miscommunications, it was nearly 10:00 PM by the time I knew about it. The local Walmart was still open, but it was 20 minutes away. I found MoneyGram online who promised that I could transfer money in 10 minutes, so I chose to stay at home and use their service. After waiting 45 minutes for a confirmation email, I logged back into my account which told me that I had no transaction history at all. I used the authorization number to search and it said no such # existed. I called customer service and was told it would be another 2-3 hours due to "high volume" of transactions. Meanwhile, my daughter was standing in a parking lot of a Walmart 3 states away in the middle of the night!

I tried to send money to my son to cover an emergency. Before transferring cash I spoke to an agent to ask about details of attempting to do this. He said it was very easy and would take 10 min to an hour for the money to arrive. I went ahead with the process and should have known better as the agent I spoke with had an Indian accent. Anyhow, my son got the money 4.5 hours later. I wasted half a day with these fools as my son's health condition worsened.

Placed an order online. Said $ could be available in as little as 10 minutes. When I did not receive a confirmation in 1/2 hour, I called to see how long it should typically take since this was my first time using MoneyGram. They checked the system and I was told it was not in the system - "give it an hour and then call back". I had already tracked in the system and could have told them that it was not there. I expected them to be able to track further than me right? So after an hour, I call back after tracking again (processing) to be told after they also track and tell me "it is processing, give it another hour and 15 minutes!" Really? So I asked if I went to the store and swiped my card vs doing online, how long would this take? "10 minutes" I was told. Which I don't believe either, now based on some comments I see here. I asked to be escalated.

On a Saturday, my wife and I had to quickly get $3,000 to our daughter in California, so she could put a security deposit on an apartment. She had a very tight time frame. Our bank was closed. How to get this done, so she could get the money hopefully within minutes? A relative suggested MoneyGram. Bad choice. Here is a list of all the problems: instead of taking "minutes" (as the company claims) for the wire transfer to go through, it took eight hours. Anxious calls to MoneyGram to verify the status and time frame of the pending transaction were handled with long, long wait times and sketchy information. "Just give it another half hour, the transaction should go through soon", with no other information, over and over again.

Have been using MoneyGram monthly for over 10 years now. Always fast and accurate - 10 min on the dot. Started using their online service - for convenience and also better value. Again no complaints - fast, reliable and no need for customer services. Only my first transaction was rejected but the fault was with my bank. Frankly it is five times cheaper than bank transfer as it takes 10 min instead of 3-5 days. Highly recommended!!!

My stolen money orders were cashed by a fraudulent person. I had to pay 25.00 to get a copy of such item. Went and did my research being told that the account at Wells Fargo where my checks were deposited had been red flagged for such activities. I called MoneyGram - they charged me 35.00 per affidavit (2) and I had to pay 20.00 for notary services. In a week they sent me a letter saying the check was past the year and they were unable to assist me any further. They never informed me such rule in the whole situation till after I did all the research and ended being evicted for these 2 checks from my home. What a loss for something.

I was using MoneyGram's website to pay a ticket in a former state we lived in. Their website crashed during payment and in 10 minutes it hadn't posted on our bank so we ran the transaction again which took us over 30 minutes to do because their website kept crashing. We immediately logged back into our bank account and saw they charged us twice.

I decided to use MoneyGram to send my son money because he broke his foot and needed to go to an urgent care center. I sent money from my bank account to him for a cash pick up. I was told it would be ready between 10 minutes and an hour. After an hour passed, it still said "processing" when I logged on to track it. Around the 2 hour mark, I called to see what the hold up was. The representative on the phone told me that they were having a large number of money transfers today, and there was a delay. She said it would be an additional 3 hours from the time I called, making it a total of 5 hours before he could pick up his money. I waited another 2 hours, and then I received an email stating that my transfer was rejected.

2 weeks ago, I was trying to do a transaction and when I logged on it said "for security reasons customers must change their passwords every so often". So I filled out the form to change my password. Then it said "Your password cannot be changed at this time. Please call customer service." Well I called customer service and they said my account had been deactivated. But I did not deactivate it. So they said "Well you'll have to create a new account with a new email address." So I do that. Then I tried to do a transaction on my new account and it wouldn't go through so I called them and they said "It's because you have 2 accounts." And I said "You guys are the ones who told me to make a new account!" So they said "Ok we'll cancel the other account and just use your new one." So then they processed my transaction and it went through.

I sent $50 to a family member using MoneyGram. The person never picked up the money, and MoneyGram told me that I was not going to get my money back. They just kept my money. With these types of business practices, this company should simply be shut down. This is about as shady as a business can possibly get.

My nephew called me and desperately needed money. He told me how much he needed and how to get it to him: MoneyGram. CVS told him it would take 10 minutes to complete the transfer. An hour later, nothing. I contacted MoneyGram and they told me the obvious, it was in PROCESS state. Two hours to process an order that was done using computers? That is pathetic. I won't ever use them again.

This is the first and last time I will use this service. I attempted to send a MoneyGram, with funding from my bank account. After 1 1/2 I received an e-mail stating they needed more info. It's now been 2 hours and they still cannot resolve the problem. I've called several times, waited on hold forever, and gotten disconnected. THIS SERVICE IS AWFUL.

I have a girlfriend in Philippines (yes we've been together for real). Her Lola died and I tried to send her 200 USD to help bury her grandma. After six calls they still haven't issued the funds. They keep saying she needs to call them with more information but when she does that they say that I have to call them. This keeps happening over and over not to mention I got disconnected twice of the six calls. There is something really wrong with MoneyGram. What is their problem? It's not their money, I can do with it what I please. They are so bad to their customers. It's my gf's turn to call them. If it comes back still a problem I'm going to pull down someone's non-English speaking person's neck. If someone is being scammed that's their problem not mine. Just do your job MoneyGram and stop trying to rule everyone's life. Oh yeah you can use transferwise.com but it takes a few days... So so much better than Moneyscam.

I attempted to send a 200 dollar transfer from my bank account. It was requested that I call as additional information. Once verifying my name, email, etc. the representative became rude, told me I was a women and to have the account holder call. I offered to verify my identity regardless of having a feminine voice. Victor Agent ** continued to argue and berate me over my gender. This is discrimination and the LGBT community should boycott MoneyGram. Just because a male sounds like a female or a female sounds like a man on the phone it is not MoneyGram's place to call my gender into question, especially if I am able to verify my identity. Shame on you MoneyGram for discriminating against a member of the LGBT community.

I'm still fighting MoneyGram for $340 reimbursement. It was confirmed that the person I wired the money to never got the transaction. A MoneyGram agent stole the money. The money was picked up around 2 am, none business hours. When I called for follow up, they act like this was never reported when they already gave me a case number, so I'm waiting on hold to talk to main investigative department just to be disconnected. It is like they have something to hide.

Their support staff is ridiculous, no ethics, no supervisor, no manager. Worst service in this planet.

I recommend going to your bank for a money order. I've had trouble by I wrote one out and now the payment is no longer needed. I have the receipts and all and can't seem to get my money back. I called the 1-800 number given on the back of the money order and was told I have to get a claim number or fill out a paper to get my money but I would have to pay $15. (What a rip off.) I know it's just $15 but that's a little much JUST to get your money back especially if it's only $60. And even after they said it will take four to five weeks for them to refund me I can honestly say am very unsatisfied and will never use MoneyGram again. Using your bank is way better if your payment is no longer needed. At least your bank won't charge you $15 and won't take them a month or over a month to give you your money back.

I attempted to use online service, but said I needed to call next day to a 1-800 number. Called next day, asked several security questions, then told I had to go in person with cash to nearest location. Went to Wal-Mart location, paid in cash and charged more for ten minute transfer. Thirty minutes later they called and said my money was on hold, and they asked more security questions. Money did not arrived in timeframe as promised and charged.

I sent to a well respected man in Nigeria... while here in the states he gave me a loan, a large one, to help my son with a problem that got him less time in prison and I used MoneyGram to pay him back. The associates made a decision that I was being taken advantage of and stopped me from sending or receiving money from anywhere. My Aunt in California sent me $325.00. They asked personal questions... Took my ID and ask what this woman was to me in California. They ask what the money was for. This was not their business! I am a law abiding person and my money is my business. Even if I want to burn it... it's not theirs to decide.

I went to send money from a local CVS store. Used a kiosk, which was new to me, but bonehead simple. Finished inputting all the info, and went to the cashier to pay. Received my receipt, and called to notify the receiver that it was available for pick up. At the pick up location, she provided the pin number and reference number. NOTHING. I even took a pic of the relevant part of the receipt and sent it, so there was NO question. Ended up having to call MoneyGram. They informed me that the transaction was under review... "HUH???? FOR WHAT, IT WAS A 'CASH ONLY' TRANSACTION"!!! Per your mandate. WTH??? Although the transaction was made in time, this unnecessary confusion, made it late. Hope they will still accept the payment. Thanks MoneyGram.

I mailed a payment of $127 to my health insurance, but they never received the money order. To see who cashed the check I had to pay $20 for them to send me a copy of it and if I wanted to report it stolen an additional $35!!! That is ridiculous, so for a $127 money it would cost $55 dollars. Plus if you don't send the correct stuff you lose your money and the case is closed. That is very stupid.

Someone has been helping me from Norway and I'm a student in Ghana. His name is **, he used to send me money through MoneyGram. Now he want to send me money and MoneyGram attendant told him I have been receiving money from different people at different places and he's blaming me to be a scammer and I'm not a scammer. Meanwhile I have receive money from him and two people he asked them to send me money... Now he's taking care of me no more. Can you please do something about it? Because now he's rejecting me and I have no one to help me.

We were almost evicted thanks to having a money order that would not process. I'm equally mad at our apartment management company for not letting us know sooner, but also at MoneyGram for somehow absconding with $500 dollars. We have called them over and over only to be told for the last 3 weeks that it is still under investigation which I guess translates to "you're not getting your money back, so just give up." We almost lost our home because of this business. I will be using the post office from now on. We had to borrow money from a friend just to keep from getting evicted with our small child. MoneyGram is unreliable and unsecure. Do not trust them with your hard earned money.

Yesterday evening I tried sending an online money transfer through MoneyGram for the first time. Even though it was against my better judgement, I gave it a try. I chose the 10 minute delivery option because the recipient needed it in a hurry. An hour later when I go to check the website for the status, it still states that it's processing. When I call the 800# to find out what's taking so long, I was told that it would take at least a 1hr. & 1\2 due to overwhelming request. Let's not forgot the thousand questions asked to verify the account which I didn't mind so much, it was the constant referring to me as sir. I did understand why I was referred to that way, due to the fact that I have a deep voice, which by the way is not unusual.

My son, age 20, who is a junior in college in a totally different state tried to send money (via online MoneyGram) to me and he had absolutely no luck. He wanted to send money for me to deposit in his Wells Fargo bank account. He received a notice that further action was needed and he had to contact Walmart MoneyGram to verify personal information. I'm assuming that this was for heightened security measures to ensure there was no fraudulent activity going on which is appreciated. However, when he called and verified all of the information correctly, he was informed that his transaction was declined and they couldn't provide a reason why.

I purchased a $300 money order in NY & sent to my son at USM in MS. He can't find anyone willing to cash it including his own bank! The MoneyGram 'representative' was beyond rude and apparently too busy laughing & socializing with her co-workers to be of any assistance. Although she was able to provide one bit of information which was, and I quote "Um ok, I don't know what to tell you."

After two failed attempts to send $100.00 to a Wal-Mart in KY the account is cancelled and I am lock out of it. Reason stated and I quote the dot head idiot from India "Your email belongs to another individual and not you." An email account that I use on a daily basis and have been doing so for several years. He refused to tell me how they verified that, and would not offer any other assistance. They are a waste of time and by the way it takes a lot longer than the 10 mins. stated.

After much searching for a MoneyGram location that had a machine in it that wasn't broken... hard to find apparently. I went with MoneyGram through Ace check cash's website. Would have stayed home had I known. I initiated the transfer. More than an hour later I get the email that says: "We need a little more information to process your transaction. Please call Customer Support at 1-866-450-9897 for help completing this transaction. You will need your authorization number (below) when you call."

I was connected with a department, not only seemed to be off-shore where communicating in English is hardly understood, but strangely (for reviewing funds) is composed of one employee only who kept saying I'm the highest authority and there is no one else that you could speak with for my concerns. The problem originated from the fact that I have sent a money transfer transaction to my Father in Jordan and when he went to pick it up they wouldn't release the funds to him. Since the online status show nothing about any issues with this transaction, on the contrary the message clearly states "ready for pickup," I had to call to find out the reason for the lockup and every time I would call I ended up with the same person who eventually started doing the oldest trick in the book which is hanging up the phone on me.

MoneyGram had to pay $100 million to the federal Department of Justice because it defrauded TENS OF THOUSANDS of people over many years. This may be confirmed on the Better Business Bureau website. We believe that MoneyGram is once again engaging in fraudulent business practices, based on our personal experience of yesterday and today. Our concerns are as follows:

I've used MoneyGram for 8 years with no problems except for privacy issues (I live in a small town). So when a friend of mine needed money quickly, I attempted to send it online. Like the other reviewers, I was sent a notification to call customer service. After asking how I knew the receiver, why he needed money and when was the last time we met, I was told that the transaction was cancelled by the system, they couldn't tell me why and I should go to an agent. Which I didn't want to do. I'm so annoyed.

Where to even start? First I tried to reactivate a stale account. My entire history is sending small amounts to help a friend in need. This past week was the first time a need has come up in a few years. So I try to reactivate a stale account. The web structure doesn't allow that. Fine. The website says "no account needed," so I try and transfer with an alternate email address. It's a mere $100. Not enough to make or break anyone. It takes almost a full 24 hours before I get the email that my transfer has been declined because "more info is needed."

After waiting 4 hours they declined my transfer because my husband said I helped him complete the online transaction because he does not use a computer.

My 18-yr-old son was stuck on vacation and needed money to get home. I used MGram thru Walmart because of the 10 min promise and ease of online transaction... Neither were the case. After an hour of him waiting at Walmart in TN I called MGram to ensure there was no problem and was told it was processing. After 45 more mins I called back and was told I needed to set up a private email and go thru a verification process. I finally gave up after 2 hrs with them.

Moneygram denied my transfer after 2 hrs telling me for the security reason. I did it online for Canada transaction fees is $25.00 for $2999.00 that. They send me e-mail to call for more information. While I call asked me "How often you will send it," I need to send maybe after 6 month another US$ 1000.00. Then they said, "Your transaction is denied. You can do from our store location then no problem." And I found they charge $107.00 for that which is $77.00 more. Why they denied online? To get more Transfer fees? They don't want to do transaction online because they want to charge me more $.

Awful customer service! I tried to send money to a friend and was told to call. Upon calling I was asked very personal questions and told of about my hearing disability! They denied my MoneyGram with no explanation and would not let me speak with a supervisor. I was very upset with this service!

So this was my first & last time attempting to use MoneyGram. I usually use Western Union, have never had a problem with them. Due to MoneyGram location being closer, I decided to give them a try. I sent money online from in what was supposed to be a few minutes. I waited for hours only to be emailed to contact them at a number to "answer questions" so they could complete transfer. The questions seemed more like some type of criminal interrogation as to why I was sending money, how come I didn't use other means to send this money what not. Keep in mind this was only $60!!! Their customer service reps were rude & condescending. They then told me for "security reasons" they were refusing to complete transaction but refused to give me a direct reason why. Never ever again. This company, and I use that term loosely, is horrible.

Like most people I wanted to send money to my son who was almost 2 hours away from his home at a car dealership to purchase a vehicle. I used the automated system just to be put on hold for 10 minutes because "a representative needed to approve this transaction for xxxx amount of money". She then told me I could only send $2000 from CVS in a day and I would need to go to another MoneyGram agency other than CVS. *not once during my long phone call with her did she mention they don't receive all the CASH on the other end. I send the rest through Walmart, call my son with the reference numbers and what do you know?... they have the $2,000 on hold.

My daughter sent me money from MD and I'm in Florida and I needed to receive the money by a time frame (1-1.5hrs). I kept calling and calling but still hasn't arrived yet and it's going on two hrs now as I'm writing this review. Please do not use them! I rather use Western Union, even though it's more money. I prefer to pay more for better service! First and last time!

This is the first time going to a check cashing and have them asked me if I had a social security card... The lady told me before receiving money I needed to give them my social security card, like my NYC identification wasn't enough... Why should I give my social security number... This location was on Rockaway Parkway in Brooklyn...

I have been using this company to send money to my home country for about two years now (or more). It's good when everything work well, but it is so bad when something does not go well. The customer service people here are basically people who do not have any care about people. My guess is that they are just people at call centers outside of the US, who basically do not care about the quality of their service. That is the main reason perhaps why they are basically rude, and assume that their Clients are their moron subjects. Yes these people are rude, and pretend to own the company and their clients.

I tried to send money to my son (a U.S. soldier) using the 10 minute option so he could come home - after several tries and finally success - I never received a confirmation so I called the customer service number! Not only could they not speak English they basically told me there was nothing they could do to help me! I was so frustrated and angry I just hung up! Apparently that's their goal. I hate Wal-Mart!

One of the worst ever site I have seen in my life. Trying to send money to India since 3 days with different accounts. After accepting all information, it is throwing an error that "we are unable to process your transaction -- contact customer care or email us." I called up the customer care, the response was even poor and then I need to go to store to send money. But I asked him the reason why, he replied saying that, "No idea, you have to go to store to send money." I do not know why this ** having website when it is not meant to send money.

I had a MoneyGram account for 10 years. I used a shared account (which I have with my sister, who knew???) and my account was closed. No communication from MG, no questions, no email, no phone call, nothing, they just closed my account. I thought, OK, I will work with them to resolve this. So, I called the 800 number, and was told bogus info. I plan to complain to WalMart and every other company I can find which uses MG, and at the same time push the use of Western Union.

I set up a Wal-Mart money gram acct. to send my niece money today. I gave my credit card information and the 10 minute it guarantees never happen. I had to call money gram many times. Each time they wanted more and more info, why I was sending the money, whose email account was I using, the last 4 of my SSN. They sent an email 3 hrs later saying the money gram was processed and ready to pick up. My niece went to Wal-Mart. They told her they couldn't release the funds. That it was flagged for the sender to call money gram.

I tried to send money to my mom in Panama to help her with the down payment on a house. When she went to pick up the money, they told her they couldn't release it to her because they have never released that amount before. I called moneygram here in the US and explained the situation and they told me to advice her to go to another location. When she went to another location, they told her that her second last name wasn't in the form and that I must call to add it in order to give her the money. So I called moneygram again to fix the name but they told me I needed to go in person to edit the name. At the branch location near my house, the lady behind the counter could not fix the name on the computer; so she called customer service for assistance over the phone.

My account had been locked, since I could not memorized my password, and over-tried combinations. It happened a few months ago, and ever since, I've been calling, emailing and sending my personal information to MoneyGram for identity proof. First thing first, customer service representatives lack basic interaction and language skills. They transfer you from a department to a department, and even growl at you. I sent my EAD card and a few statements from bank and accounts, which after they responded with a rejection letter that my ID is not sufficient, and they need a driver's license. After spending hours on this, discovering thousands of negative reviews and comments online, I decided to find an alternative. Simply outrageous.

No matter how close Moneygram is to you PLEASE do not use them. I called them because a middle initial was REQUIRED SAYS MONEYGRAM ON THE OTHER SIDE. I have been on hold for 45 minutes waiting for a manager. I only used them because they were closer to my job. Last min money to buy meds. Now I'm stuck in this situation with these people.

Like the other posters, I was treated extremely rude by a person whose English was sub-par. My story is the same as the others, told me I needed to call to confirm and then continued to berate me, as if they were looking for a reason not to do biz. Horrible service, will never use ever again.

My mother sent me money a half hour ago and when I went to pick the money up they said the systems were down. Now I know the sad thing. Now I know that they knew the systems were down when she sent the money but no one said anything. So now they have my money that I can't pick up and they can't tell me when the systems will be back up. What a rip off and I want my money back.

I used MoneyGram for the second and last time. Due to a death in the family, I was trying to send money to assist with the interment. It was a real hassle for my sister to pick up the money. I had to call MoneyGram multiple times to give them information they already had. The second time I was trying to send money to a family member to help them with some expenses, for no apparent reason it was denied by MoneyGram. I attempted to contact MoneyGram to find out why the transaction was denied. No matter who I talked to, they could not give me a reason and said that is their policy. This is unacceptable and inconveniencing. Lousy customer service. I will use Western Union from now on.

In March 2015 I tried to send $2000 to Guatemala via the online service. Received email that "unable to process the transfer request below online" with NO EXPLANATION. Went to CVS in SW DC to send it via MoneyGram. CVS required cash so I had to run to the bank (Why not allow debit card?). Error made in transaction (insufficient and poorly labeled spaces in online form) when "de" preceding last name was omitted. Transaction went through but funds couldn't be collected because of this. CVS could not correct it.

I initiated an online transaction to send money to my relative in Kenya and later got an email that it had failed and that I needed to go to a store location. I went to CVS hosted agency. I called my relative and asked if he had received the money and he was non-affirmative. I called MoneyGram and they said it was because my brother had a name similar to a person they cannot do business with asking that he needed to a MoneyGram agency, show his ID and the Agent would call MoneyGram in the US to clear him and thus get the money.