MoneyGram Reviews

Their online MoneyGram service sucks big time!!! 1st they hold your money 3 to 4 days before they send to your recipient. So if you are trying to send same day, you are screwed. Then if you cancel, because you need a faster service. They hold your money another 7 to 10 days. I repeat DO NOT USE Walmart Online Moneygram.

MoneyGram gets a one star only because it does not let me give it a zero! I am very disappointed with this company and I ** hate "Grace" (Probably not even the real name) from customer service. I sent money in October 2018 for my mother who is living in Mexico and my transaction was "frozen" and needed to be reviewed. After a week of hassling them, they finally released it. The next incident was in the beginning of December and I finally got it resolved today (3 months later). Again, my transaction needed to be reviewed and verify the sender's and recipient's identity. I was in Mexico at this time to help my mother solve this issue. They wanted a monogram agent to call them and verify that she is who she is but the problem was that none of the agents had access to the information the customer service reps were saying.

I tried sending money to a good friend after getting restricted from using their service for a mistake made by the lady that filled out the form. I would never use or recommend this place. Very rude!!!!

I tried to send money to a relative abroad and found out that my transaction was under review after some hours. I called to find out why and after three separate transfers, an interrogation and having to go through the process of sending the money again, my transaction was declined and my profile closed. They blocked me with no explanation why and then when I reviewed my emails, I found out that they were sending the money to a receiver with my relative's name but attached to her name was a random company name. This happened for both transactions, each with a different company name attached to my relative's. There are many people in this world with similar names and if your systems cannot handle duplicate names then you shouldn't be in this business. Ridiculous!!!

Updated on 02/20/2019: Today is 02/20 and I still haven't received the funds back in my account. Never use MoneyGram. Use another online transfer service.

Been sending money, first over the counter, then online, to the Philippines thru this company for years with no problem at all. However just a couple of days ago, I couldn't log in to my account and it kept saying they encountered an error. I called them to inquire, got an answer that they couldn't give me the reason why they cancelled it, not even one, but the final verdict that I cannot use them to send money anymore, and that it's in their own discretion to do as such without any further explanation.

My first time using Money gram a few days ago and also my last. I wanted to send a few thousand dollars to my son who is in another state and needed to get it to him fast so I decided to use Money gram. Big mistake because later that evening he went to pick it up from a Money gram and he called and told me he was told that I needed to call Money gram and answer a few questions. So I did and I was interrogated like I had just broke the law! Just a reminder I was the sender who just sent a few thousand dollars and was being interrogated like I was the receiver trying to commit some sort of fraud. Long story short they canceled my reference number and I was told to go return to the Money gram and pick up my money the following day. They wasted my time and also my sons. NEVER going to use Money gram again or any of my family or friends. Beware if you send money you will be interrogated like a criminal!

I have been using MoneyGram for about four months. I have been transferring money to my fiance in Costa Rica to help with bills and the K1 Fiance Visa. MoneyGram has been very restrictive at times when I needed to transfer money. No error codes would be given at Walmart. When I would call, they would say I needed to wait a couple of weeks. Today, they told me my account is closed. When I asked why they told me it was at their discretion. I explained that all I have done was send my fiance small amounts of money a few times a month. They said they are a regulated company and that was their decision. I repeated myself a few times and got the same stalemate answer. I don't get it. I'm sticking with Western Union who has always treated me fair!

I have been using Moneygram for few years. Now when I used it recently, I had to call them to put my transaction through, that happened three times. Everytime it is the same set of questions. When I registered the complaint they came back saying it is down to a system which they don't control but have to abide by. So I asked them to update the system as they are not asking anything new. So I guess somewhere in some system there has been a mistake and they are unable to fix it. Worse is that there is no transparency, and I am not able to speak to these people directly to get this fixed. We is the LOVE man. :) No option for 0 star other that is what they would be getting it from me.

I have had a very bad experience with MoneyGram today - first that I had to recreate a whole new profile since my email address has changed - I had to call in to get one of the techs to help me finish setting the account up - once I did that I proceeded to enter my debit card into the system. I filled out the transfer information which was 750 dollars I was sending to a friend in Mexico - I then received an email with the confirmation that the money could be picked up at any MoneyGram location.

Hello. I've read all this review. I decided to post my experience. Same here. I've send money in the past with MoneyGram. Now out the sudden they denying all my transfers out of the USA. This got me thinking ??? that this is political. Never had any problems in the past to send to my in-laws in Mexico but my view is because of ** president is telling all money transfers to be blocked. That's my view. I tried in my sister's name. Nada. Blocked too. Don't used this MoneyGram.

We have been waiting on money on ref#** with was and emergency. Our power was turned off due to slack processing performance in getting the money ready. It was put in on 2/1/19. It is now 2/5/19. Still have not got our money. I send a lot of money with you people. After this I don't know in the future. Thank you for nothing.

I needed to transfer money to my son in another state. Normally I go to Walmart and get it sent immediately. This time, I went to Walmart.com which sent me to Moneygram for the transfer. I thought this would save me a trip to Walmart, but instead it took me on a nightmare trip instead. Just when I was finalizing the transaction, I saw that it said 2-3 (the company told me when I called that it was 2-4 days - my mistake!!) and I reluctantly pushed the button, thinking surely it would be faster than that. Well, on the 3rd day, I'm still waiting for the transfer to go through. Meanwhile, my son is asking where this money is and I finally made a trip to Walmart and got it sent within 10 minutes for $8. (It cost me $11 through the website to use my checking account; Moneygram told me later that it would have gone through 'instantly' if I had chosen the more costly options of using a credit card.)

I have always used MoneyGram for the last 10 years usually being the recipient of wire transfers having lived outside the US for that amount of time. I moved back to the US and since my wife and family are outside the US for the time being I began sending them monthly transfers and the first three months, no problems. All of the sudden they start rejecting my transfers after asking me all kinds of questions with no reason saying is for my own protection. My family depends on what I send them. No matter what I told them they keep rejecting my transfers which are under 1000 dollars. I demanded they escalate my problem and they escalated to a supervisor in Nicaragua! Now after Nicaragua has gotten screwed by the US government do they really care if someone from the United States can send money or not.

My Name is John **, I walked in to send some money at the Mariachi Supermarket located at 203 SW 2nd CT in Pompano Beach Florida 33060, to my Nephew who has just lost his from Kidney Failure, I've been to that location multiple times before that incident and has had issues with a particular Agent at the Moneygram Department. I notice every time I walked in this particular agent walks out of the office and say Moneygram is not working. Yesterday 01/28/2019 I did a transaction at approximately 5:30 PM. The process was fine. I went back today the 29th walked in and stood at the counter for like 5 minutes who walked out of the office? The same Hispanic Representative.

Send 200.00 to son, same last name, had satisfactory service for several years but now my transaction is cancelled and can't say why. Goodbye MoneyGram, will never use or attempt to use again, fraudulent company.

My family member was strapped for cash and I decided to send it through MoneyGram. Omg! Just awful! They asked all sorts of personal questions. They hung up on me twice and the representative was rude. I couldn't understand why so many questions when it's my money that I'm sending. I felt like a criminal. I've never had to deal with people who were awful in customer service. My family member needed money ASAP, why is it your business as to why she needs it! It's not you ** business! I will never deal with MoneyGram again!

My experience with MoneyGram was horrible. My wife was stuck at a gas station. After using MoneyGram for years I couldn't figure out why am I being stopped using them. Then I open an online account through MoneyGram. Had no problems for the first four, five transaction. My wife was stuck at a gas station and I tried to send a measly $20 to my wife for gas to get home. I was ask 50 questions want to know why I was sending my money and to who and for what reason. When I explained to him it was for my wife the same person I always send the money to and that I had copies of all of my transactions and I can give them transaction numbers for every past transaction.

Unsatisfied customer. Wondering why I have been blocked on sending and receiving money. This is ridiculous when I live out of state from my family and that's one way I receive money to help with my bills.

Left Australia on 31st Dec expecting my money to be in my bank account on the 2nd January as promised. To my disappointment it is now the 23rd January and still no money in my account. They are now telling me I have to wait a further 15 days and that I may have to go all the way back to Australia from the UK because they didn't include my middle name so refused to send my money. After speaking to the bank whilst on the phone to MoneyGram they confirmed that the middle name wasn't necessary and would not refuse the transfer due to this.

My mother sent me a money from Malta to Philippines, she gave the copy my I.D to the MoneyGram agent in Malta plus she already wrote my full name, and all of my other infos for her to sent the money. Then the agent will be the one who input my infos in the system. But suddenly here in Philippines, they said I can't claim my money because of wrong Info? The agent in Malta input an incomplete name of mine, instead of my surname is ** they put my middle name as my surname. So it will be the negligence of the people in MoneyGram, I tried to beg for the MoneyGram so I can't get my money. They refuse. They want me to ask in Malta to change it but the interval of time is too long. 7 hrs to be exact. It's their negligence so they have to be the one who will adjust not the customer.

Would like to know why it takes 3 to 4 days, to process, call MoneyGram customer service, they can't even find my reference number, so now my money is floating out there, who knows where! Will never ever ever use MoneyGram again. Walmart to Walmart much easier & reliable.

This company doesn’t even deserve a one star rating but had to select something! I tried to send money to a place I have sent it before thru MoneyGram on the 14th the money was then cancelled! I call try to figure out what is going on! Nothing no help! So I go back to the store to see if I can get my money back that way! NOPE! They said the receiver has to contact them! Well the receiver tried to pick it up and they would not give it to them!

I tried sending money several times and MoneyGram blocked me after completing 2 transactions. I tried receiving money, it was so important for me to receive money on the date it was sent and was inconvenienced completely. I couldn't get to complete my business on that day. Everything had to be rescheduled and was a terrible inconvenienced. I never felt so disappointed. I called customer service and they seems not to know the reasons why I'm blocked. The sender was also blocked. This is a real messed up terrible and horrible company. Their service is very poor and no kind of standard. I wont recommend this company at all. They are very disgusting. I've had so much bad experiences with them. They don't even deserve a one star. This is a horrible company.

I tried two ways to send money with MoneyGram. First I tried it online by creating an account and providing the information to send the money from my account. All went through and I received the transaction number. About 15 minutes later I received an email that the transaction had been cancelled. I tried to log into to my newly created account and it failed. I used the online chat feature to find out what happened. My account was closed and the transaction cancelled. The person said they could not say why.

They use "under review" to hold your money for no reason. 10 minutes pick is a lie. If you call don’t expect any answers and they will hang up on you without any resolution. Internet chat is just as bad. They turn a simple transaction to a nightmare. All I wanted it to pay for a medical emergency. I had to borrow money to save a life while MoneyGram holding my own money.

Customer service team is of no use. They don't know the answer to anything! I tried to send money to my family member in my home town of Michoacan Mexico and it was rejected because it is a high fraud and criminal area! Yes, it is but it is not my fault that is where my family is from. We are building a house in our home town and it is totally legit. I even asked if I can provide proof so I wouldn't have this problem and they said they don't know!! I am so upset because of course the money comes out in 1 minute and takes 10 days to come back! This is so frustrating!

One out of three transactions failed, customer service support is rude and doesn't provide a reasonable answer, there is no streaming information between representatives and no option to help customer. I was very disappoint when they started asking me very personal information to make sure I was the sender (even though they don't have that in my profile) and he didn't want to validate me as the sender. He finally said, "If you want any help go to a store that provides MoneyGram services," and hung up. Don't risk taking chances. You will have an issue because it will freeze the money and you will not see it for ten days after you ask for a refund, the only reason you use it is because you really need an emergency transfer. Because their stupid attitude the payment for medical treatment to a family member was not done in time, she had to be hospitalized.

I am so mad and they pushed me to the max to write such a bad review for the 1st time. What a shame and terrible company called MoneyGram and their customer Service. I wish if I can give them zero stars coz they don’t even deserve it out of nowhere and without caring they deleted my account coz I got offended by them coz they closed my account twice with no reason and made me call them twice and answer all their damn stupid question. And at the end they lied to me. They said, “Wait up to 48hrs. Account will be reopen” and tonight I called again. They said, “It’s deleted and we can’t tell you further informations but you can use store locations. Wtf if you have no problem with my name why the hell you can’t make people life easier by using app data. What a such terrible company from A to Z. Very bad terrible customer service. I feel so stupid to even waste my time dealing with their dumb employees. Tfeeeh.

Set up an account, put my Visa card number in, then sent money. Everything went through. They took my money from my Bank account. Then, Just 15 min. later they canceled the transaction!! I called them, they said they couldn't tell me why their security department canceled the transaction. They said I could send a complaint to them online at their website. I have a credit rating of 750 and these people are fraudulent! There is absolutely no excuse for them taking my money and holding it for up to 10 Days!!!

I started a new home business and was awaiting my money card from the company. The company offered to send me my paycheck via Moneygram for a fee until I received my pay card. I went to the local CVS here to pick up the Moneygram that was sent. There you go to a red phone and pick it up and give someone on the other end your information. I was told to go back to the checkout to collect the money. Upon going to the checkout she showed me Moneygram had a code 900 and showed Moneygram rejected and sent back to sender. I went back the red phone and ended up 3 calls later still with no explanation. I reached out to my company that claim Moneygram never returned the money.

I am out of state visiting my mother and my husband is home working. I needed some cash so he sent it via MoneyGram online! He gave me the confirmation number, everything was approved, they TOOK the money out of his bank account! Twenty minutes later THEY canceled the transaction! We both got on the phone with multiple people none of which were stateside! Absolutely no reason given for the cancellation and the money would be refunded in 3 to 10 days not including holidays and weekends! DO NOT WASTE YOUR TIME AND MONEY WITH THIS BOGUS, ** COMPANY...

I advise anyone that is not from Nicaragua, DONT USE THEIR SERVICES! Just pay the extra bucks and go somewhere else!!! I traveled to the countries Turkey and Nigeria for vacation. I ran out of cash so I thought if I use my online services, I can send money to myself. Big mistake, because not only did MoneyGram decline me, but when I call to speak to their customer service supervisor "Jay" he said they have deleted my account of 3yrs. Mind you I've sent money before. Jay said because I'm in another country my account has been inactive. In all honesty I've never heard such a poor excuse in my life. Please find another money service. It's not worth the stress.

AVAILABLE FOR REFUND is all the information they could give me. No reason whatsoever for canceling my transaction and now making me wait 3 to 10 business days for my money back. If I could give NEGATIVE STARS I would. I had used this company with a personal account with my personal information numerous times. Then all of a sudden they refuse me service. WHAT THE **, WHY? Makes nooooo sense. NONE. THEY LOST A GOOD CUSTOMER BECAUSE I WILL NEVER GIVE THEM MY MONEY AGAIN.

So 24 hours for a corporation that deals in transfer of money. And the only thing they could tell me was seeing as it is coming from the US after we have generated your new confirmation #. You have to wait for it to be processed. ??! So 24 hour for an E transfer.

I've been using MoneyGram faithfully for several years with some small issues that would take time and effort to resolve but was able to do so. But of recent, I logged onto my account and attempted to send money as usual. I received a message stating my transaction could not be processed, try again later. So I did only to have the same problem, so I checked with my credit card company and no problem there. I contacted MoneyGram only to discover they had terminated my account with absolutely no reason or notifications. I proceeded to inquire about why and could I speak with someone who may shed some light on why? But according to them there's no-one to speak to and they can terminate any account without explanation. "Very disappointed" I've followed their rules, loyal to the service and encouraged others to use them, only to be dumped without any concern, questions or explanations!!!

MoneyGram cancelled my account without reason. This company is fraudulent and I am concerned that my credit card is associated with them. I have had an account for 4 years and used them to send money for years without problems. Go with PayPal or Western Union. Anything but MoneyGram. When you call for tech support or help you have no idea who you are talking to and they are zero help.

I’ve called to try to correct her name. They could not. I called for a cancellation because the app was down through the whole period of me asking for my money to be refunded. I’ve called the number and it brought me to a sex chat. I called different numbers online. Got the run around with 12 to 15 different representatives. They all asked me to same question—my name, date of birth, my email. With no one to help me finally I had enough. Spoke to my bank. She made a few calls while I called MoneyGram and got the same runaround. My bank made a complaint for me explaining my situation. They finally took me serious and refunded my money. The worst part is my wife is asthmatic. This money was for medication. Repeat do not use MoneyGram overseas. If you can use your bank card so you can dispute it right away not you’re checking a routing number. Good luck. I hope this helps many people.

These people are just dumb, I don't know how I was stupid enough to use them. I sent the money and an hour later the recipient couldn't collect it. I got on the phone with their customer support for 2 hours, and they kept saying "We are not comfortable with the transaction, we canceled it". Stupid customer support team, and a more stupid "Escalation Manager" who said the same exact thing. They are not "Comfortable" with the transaction. DON'T USE MONEYGRAM. They suck!

I tried to send 3000$ to my girlfriend in FL today from Walmart through MoneyGram. When I was there I gave them my SSN, my ID, my phone number, and of course the Recipient’s name and state as they require and went home. Then when my girlfriend tried to pick up the money they wouldn't give it to her and told her I had to call them. I call them and give them my information and confirm that I know her, etc. After about a five minute phone call they tell me I have to go back to Walmart, give them my ID, have them call MoneyGram, and then they would talk to me...again.

I signed up for MoneyGram Online account. I tried to use it once to send money to my wife using my debit card. When I received the notification of failed send (no reason for it to fail) it showed the receiver as Ford Credit instead of my wife. I sent them an email with my PO box and my street address, because I thought the reason for it to fail was because my bank has two addresses for me and they might have rejected the send because the addresses didn't match.

MoneyGram is a horrible business. In the last 5 years they have had over 5000 complaints. MoneyGram is still in business. Why? They are owned by the mob. (Facts) Western Union is the best way to send money. MoneyGram rejects you sending money to avoid bank fees.

For no reason, for no explicable reason; my money transaction has been denied. I call my bank to double check if there was a hold, I even call MoneyGram -- calls gets routed to the Philippines and they said they didn't see any reason why transactions were getting denied. I am done with MoneyGram.

I tried to send a large amount of money to my daughter thru Walmart but had to use MoneyGram instead... What a horrific experience...although after reading many of the reviews here, my experience pales in comparison! After sending the money from Florida to Georgia, my daughter tried two different locations to pick up her money with no luck. I called MG only to be required to answer a number of very personal questions about myself and my daughter which was getting me angry and confused. Then they said they were not going thru with the transaction and that I had to return to Walmart to get my money back!!!

They took the money out of my account as soon as I pressed send, it's now been three days and my receiver is still waiting for the money. I called and they said they could send my information for review that would take an additional 3 to 4 days to process. What a scam! Do not use this company.

MoneyGram needs to go put of business. Agent at MoneyGram made a mistake and keyed to wrong country. Trying to correct it was a nightmare. Agent today could not speak good English. I have sent to Ghana before and now today was declined due to regulation, but could not tell me why. On phone for two hours. It went to Guam yesterday no problem.

It's simple! Don't use them. After using them for years they can just turn round and say that transaction is not allowed to go thru. Me: "Why?" Them: "It's breached a limit!" Me: "What limit?" Them: "Sender/Receiver cannot send/receive more than $8000 in a month or have more than 3 transactions a day." Me: "Okay, well neither of us have breached those limits far from it, in fact have not used MoneyGram in months." Them: "Oh well those are the reasons we can't help you..." Me: "Well please escalate as we need to find out what the issue is." Them: "We cant escalate as there is no one to escalate to." Incompetent and rubbish service... Woeful customer service! Don't use!

I sent an on-line transfer via MoneyGram to my friend in Moscow (£110 financial help). She was refused the money without explanations. I phoned to MoneyGram UK, again the explanations were refused. I was told that the refund will come in 3-10 days. It looks very much that MoneyGram is doing very dodgy things: they take money for supposed money transfer transaction which they do not intend to fulfill and then keep this money for its own use for up to 10 day. It is a new way to get interest free short term loans? I made an official complaint to the UK Financial Ombudsman.

I've been sending money to Ghana for more than a year. I purchase beautiful, authentic items from a friend of mine. I tried to send $150 today and a code 999 came back and 9051 or 9501 - I'm not sure which. I called customer service and was told to try the transfer again. The same thing happened. Called customer service again and was told that MoneyGram is subject to a number of rules and regulations, both internally and externally, and that perhaps I should go to ANOTHER location and try again. If the same code appeared, have the agent call them. That was all he could tell me. I did just as suggested -- went to another store, submitted the transfer request and got the 9501 (or 9051) code and the transaction was denied once again.

Hi there! I’ve been using MoneyGram for over 10 years with no problem at all except when I made a transfer and they didn’t release the money for the receiver just by saying suddenly they decided to block my account with no explanation at all. Just by saying that I have to find another money transfer. I spoke to over 5 MoneyGram representatives and no one would give me answers and they barely speak English. What a scam because they take your money in seconds and when it comes to refund your money back takes almost 10 days. This company should be reviewed properly because they charge a lot of money for services they don’t deliver as they promise on advertising.

I sent $1200 to Colombia and they said it would be 3 to 4 days to be available to pick up and the 4th day I sent them a email asking why the money has not been released, instead of getting an email the just cancel the transaction at 1 am and never notified me of anything. I found out because I checked every morning to see funds were ready to be picked up. They cancel and they still have my money and they said it would take 3-10 days to returned. So why if they take money right of way, they take 3-10 to return it. Never gave a reason why the did not authorized to pick up. Do no use them ever again. They use your money for free and treat you like crap. The United States government should close their company.

DON’T USE MONEYGRAM, if you want your money transaction to go through and you don’t want headaches and annoyance in the process. I have used MoneyGram for about 10 years now, sending money to the same people, approximately same amount of money, for charity. I have not had a single problem until this month when for whatever reason they blocked my account. When I called and gave them all information they requested, of myself and the receivers, of them, some were immediate relatives, they simply rejected the transfer saying that my info fitted the scammers’. When I asked to talk to a supervisor they put me on hold for a long time. Terrible service. When I tried to send a couple of weeks later, I found out that my account was blocked. Hopefully these people will wake up and realize that if they want to stay in business they need to change their customer service completely.

Sent US $2500 cash via Walmart/MoneyGram to Mexico. We cannot find anywhere in Mexico who will give that much money in one transfer. MoneyGram says tough luck. Their only solution is to offer a refund if I return to the US. I am no longer in the US and won't return for many months. A simple solution would be to split the transfer into 2 or 3 transfers so I can collect the money in Mexico. Walmart says tough luck. MoneyGram won't offer a reasonable solution even though it would be easy for them to solve.

I have used this company in the past without issues. My mistake is to not read previous comments. I sent money Thursday December 13/2018 at 8 AM. It is now Sunday (12/16) 9:32 PM. Transaction still says "in progress". When I contacted the agent, he told me it will take 3 to 4 days. I said, "But in 10 hours it will be 4 days. What used to be 10 minutes in the past." Then the agent told me weekend days are not counted. What a miserable company and miserable humans behind such evil games. So if we have people in emergency needing money. They will die before they receive it. They play game and collect interest on our money. This discriminatory practice targets first people sending money to Africa. May God make miserable those who make humans miserable without just cause.

I will never use MoneyGram again, they have a lot of trouble! Today I tried to send money to my friend, but they declined. I don't know why. I have only sent money a few times. And I just register an online account to see whether or not I can send money online. And I log-out, then come back in a few mins; I log-in again but they said my password was incorrect! So I did reset my password and enter my E-mail address to let them send me an E-mail to reset my password. But you know what did they say? The E-mail address was not recognized, Like for real? What the **? Because I am really sure that I enter the right E-mail and password. ** you MoneyGram! ** your company! Eat my **!

I made a terrible mistake by not searching for reviews before calling MoneyGram and waste 2 hours of my life. I guess I am the lucky one because I did not lost any money just my time, my dignity and my vocal cords. I, also, like many people here was a customer of MoneyGram for over a year. Everything went fine until September then I was refused service for my transaction and banned to use online service. I had several chats with representatives who could not give me any explanations. For the record I am not a criminal, I have legit bank account, credit cards, credit history and never had even a parking or traffic ticket in my life. Today I had some time to actually call them and speak to rep in person, I got 3 different people who were rude and unprofessional, not even speaking basic English.

So I have used MoneyGram a long time... But today was the last time I ever will... charged me 90 dollars to send money at Christmas. This is crazy... How does a company take advantage of people during the holidays. I used a debit card so it makes the fees higher like how why... MoneyGram is the worst!!!

I've been trying to send my friend some money that I owe him. I chose MoneyGram... BIG MISTAKE!! 2 weeks after I've sent the funds, the receiver called me to tell me that the funds were not there. Called customer service and spent a total of 15 minutes and 3 visits to their counter for them to end up refunding me. The refund took 4 days... This is from a company that their sole purpose in life is to deliver money!!! I went back, as a favor to my buddy, and tried again and this time they refused ME!!! They are complete frauds and I can't wait for them to be shut down!!! USE WESTERN UNION!!!

A friend of mine recently asked me to try use the MoneyGram service to transfer funds as it may be less expensive in fees than other competitors. After signing up yesterday as a new customer and attempting to do the transfer, I received a message that my transfer was refused. Not only was the transfer refused but they also blocked my account. Strange, I was a new customer, never used their service before. I called their customer service and was told "For security reasons, you are not welcome to use our service and to take my business elsewhere...” Just WOW... Did some quick research, kind of glad this happened. Consumer Affairs reports on this company are not good... I also received an email from them and keep in mind. I had never used their service before. I signed up as a new client. Attempted to make a transaction. Was refused and blocked. Just like that.:

I am an American living in the Philippines and have received MoneyGrams there. I am in the US for the holidays and wanted to send my Filipino girlfriend money for Christmas and they canceled the transaction when she tried to pick up the money and then they canceled my account. No reason was given. I used Western Union instead with no problem.

This company is scam, I was supposed to receive money and after several trial and passing information in several locations they said, "Machine is broken and we can't give you money," and when I called MoneyGram they said, "You received the money. Good luck." Now I am going to file a complaint with police department.

I selected Nigeria Icon to send money to a friend for the Holiday as a gift. I go thru the whole MoneyGram process. At the end they denied the transaction saying I have had too many transactions. I have not used MoneyGram in a year and never to Nigeria.

I have been using MoneyGram for years, sending money to same people and sending small amount to help my family. Suddenly, I can no longer use their services. They shut down my account! I asked the BIG questions WHY? And cannot give me any answer? I have the same experience with few people who just gave their own review. I'm happy to leave the MoneyGram and use others services.

I wanted to send money via MoneyGram to Africa. I opened an account and filled in all the details and processed to transfer. First MoneyGram said they couldn't use my card, so I tried with another one which didn't seem to be accepted either. I left the system for a few hours and came back and tried to log in to find that my account had been blocked!!! I complained on the MoneyGram site and then 24 hours later I received a very rude e-mail saying that I had been blocked from the MoneyGram site forever!

I have been a loyal user of MoneyGram for years, first in person and then online. On Nov. 29 I tried to send money to the same person I have been sending money to for years, with the money being debited from my bank account. For the first time they said it was going to take 3-4 business days to go through. All seemed to be fine until I got an email telling me the transaction had been cancelled, with no explanation.

I have been using MoneyGram for years and helping my daughter and business for 3 years! Then they locked my account up! I don't believe anyone should be able to this type of crap to a customer! Especially when you pay a Fortune to do what is ask for them to do.

I initiated a transfer with MoneyGram through the Walmart website that was accepted and told that the funds were available for the receiver to pick up. After multiple failed attempts to be able to receive the funds & multiple calls verifying and reverifying that the funds were available, MoneyGram canceled the transaction (while I was on the phone with customer service) & my entire account was canceled without any sort of explanation as to why either have been canceled.

I have used MoneyGram for years. The last few weeks I have been trying to log into my account only to get "error, please try again later." Today I finally did online chat with a CSR and after 20 min of vetting me who I am was told my account was closed. When I asked why they said they cannot tell me. How can you close an account of loyal customer with no issues like that and not even tell you why they did it. They then told me I could go and send cash at the store via MoneyGram. I told them I was not going to use a service that just denied me. I filed a complaint with BBB and suggest everyone who has issues do the same.

A friend desperately needed her heart medication, but couldn't afford it so I sent her $250 for the medication. It cost me $275. When she went to pick it up they wouldn't release it and gave a number for me to call. I called and ended up being transferred to five different people. None could speak English very well. Without any explanation they said they're canceling the transaction and that I can never use their services again. They said I won't be getting my money back for 3 to 10 business days, but it could be even longer. All my information matches; license, address, banking information. They gave ZERO explanation as to why they did this. I had to shell out another $250 to Western Union so I could make sure she got her medication. I used Western Union and had no problem. What this company is doing to people is hurting people. They need to be shut down immediately! Don't use them!

If there's a negative star, MoneyGram is minus trillion. Scam! Scam! Scam! Do not use MoneyGram! It's a scam!! It's been 3 days and we need the money so with their false advertising saying it takes minutes, we tried using MoneyGram! It's not real! You won't get your money. Scam! Use Western Union, it's the most reliable company out there.

My mother sent me money from Peru to Canada and she was charged 36 USD to make the transaction. Then, when I collected the money, I found out that the exchange rate was the lowest in market. Only 1.25 instead of 1.33 everywhere else. I ended up receiving less money and I feel scammed. I won't be using their services anytime soon.

Try to pay someone in Jamaica to realize they had prior issue with MoneyGram. That person was blocked from receiving money. Now they blocked me from sending. Store clerk won't give me a proper explanation. Customer service can you give me a proper explanation - just getting the runaround with this company is nothing but **. Now my account is blocked. All they keep telling me to try again later try again later try again later.

They take the money from the bank almost immediately but they sit on it for 4 days before they send it and on top of that they charge $25. Try to cancel and you won't get your money for days. Very deceiving practices, going back to Western Union.

I attempted to send money through MoneyGram from New York to Benin on November 28, 2018, and not only did they not authorize the transfer, they shut down my account. When I called them, (after fully vetting me) they told me the transaction looked fraudulent and therefore they closed my entire account and suggested I used another money transfer service. I asked them what happens to my MoneyGram account, they informed me that I was not getting it back (an account I’ve had for nearly 2 years). This is extremely frustrating and this happened on the heels of MoneyGram arbitrarily removing my bank account from my profile which I had to go back and reconnect. MoneyGram stock is down 85% the last 12 months (as of November 28, 2018), and the way the rep told me to use another service, it wouldn't surprise me if MoneyGram is actually going bankrupt.

On November 19, 2018 I purchased a $900 money order from Wal-Mart, through MoneyGram. From the time of being inside the store and going home unloading my bags out my car, I lost that money order within the same hour. I called MoneyGram to see what could possibly be done in a case like this and was told to go online and fill out a replacement money order form and that it would take up to 7 days to be processed. I was told this would cancel the money order and it wouldn't be able to be cashed. In that time I continuously checked the status of the refund to make sure it wasn't cashed.

I have been sending money thru MoneyGram at the store and this time I sent it online and received a confirmation it had gone thru but 2 days later when the money was to be picked up they blocked the pickup. When I called they lied to me and told me it had been canceled on their side on the same day it was sent and I had been emailed. Magically the email comes thru (dated 11/26/18 at 12:35 pm) telling me the transaction had been canceled by their system and it would take 3 - 10 business days for my money to be returned. They can take my money in 10 seconds but take almost 2 weeks to return it! I will NEVER EVER EVER use their services to send money again!!!

I attempted to send a wire transfer to my cousin who requires the money to get cancer medication. Needless to say, it is important she receives the money. MoneyGram canceled my transaction and suspended my account for "security reasons". However, the money will not be refunded to me for 3 to 10 days. Since my girlfriend had money she was able to send, she sent the funds through her separate MoneyGram account. She fell victim to the same issue. We now have over $400 in limbo for several days and my cousin is now without life saving medication. MoneyGram needs to get it together. It would be beneficial to move their call center to the United States. I do not believe we would have the same issue twice if the call center could understand us. I will NEVER use their service again. Not ever.

Tried sending money to my brother, who lives in the same state. Sent $1500 through MoneyGram at a CVS store. They would only accept cash. Brother went to pick up transfer a few hour later, was told it was unavailable until the sender contacted MoneyGram to answer a few questions. I called, the person, from India, told me that they canceled the transfer because it was a scam. My brother and I have the same last name and live in the same state. The rep asked me if I wanted to go back to where I sent the transfer or another location, I opted for the originating store. He provided me with a refund referral number. Got to the store, they said the number was invalid.

I was a loyal customer with MoneyGram for a long time and everything was working well until they made some changes, before when I was sending money using my bank account money will be in receiver's account within two or three days, but now my last transaction sitting as process stage last 5 days. Money already transferred from my account to MoneyGram, but they didn't send to receiver. I am no longer using MoneyGram and moving towards other service providers.

The first transaction went fantastic - I sent money to the PH and the receivers had it within 24 hours. I was sold. But my next transaction made me realize that they expedite the first time to make you come back to only see their true service. Their true service being the biggest headache you'll encounter. Their customer service and a delayed IMPORTANT transaction spoke volumes to me; they're not what they seem at first impression. I sent money that needed to be received in the PH ASAP but the processing was delayed to >8 days... more processing days than what they promised. I couldnt fulfill the payment in the PH on time, thanks to their horrendous service and faulty promises, I am suffering the repercussions. DONT USE MONEYGRAM - YOU WILL ONLY BE DISAPPOINTED WITH LATE TRANSACTIONS AND BAD CUSTOMER SERVICE. Completely unreliable with your money and time.

It used to take an hour or less to send money via a bank account. Now it costs 25% more and now it takes 3-4 business days instead of the one hour. After calling in to find out why, they are using a service called PayWithMyBank. After I called in, I got someone that obviously didn't understand me very well since he decided to close my account even though I said to let it go through since canceling it would take the same amount of time as getting the money there. If you ask to speak to a manager, you get sent to an escalation line to a call center in Central America. That wouldn't be such a big deal but they could do nothing at all other than parrot to me what the other agent had already told me. What's the point of having an escalation line if they have zero ability to do anything? I had an urgent transaction that needed to be sent and now I'm screwed.

My feedback is very similar to other low score reviews. Based on my experience I have come to the conclusion that MoneyGram are intentionally holding onto the transfer money and then lending it out to companies who provide short term high interest loans. Only when the customer gets in touch with them to query, they process the transaction!! PLEASE AVOID using MoneyGram as the whole process including their customer service representatives is shocking.

They will block your transfer without explanation. Tried to transfer money and everything came back. No explanation from customer service. They collect too much data about you e.g. social security number.

I would advise you all not to use MoneyGram. My mom received money via MoneyGram and went to Stater Brothers in Riverside California to get the money. They gave her $500 in cash and a money order for $500. My mom doesn’t have an account at the bank, so she tried to cash the check at many check cashing and they would not cash the check. I personally have spoken to 2 representatives at MoneyGram whom reassured me that any check cashing establishment would honor the money order. I’m so upset about the whole situation. If I had know that they don’t give you all your money in cash, I would have ask the sender to use Western Union instead to prevent this horrible situation.

I have had a MoneyGram account for years and used it to send small amounts of money as gifts to friends in other countries. My account was suddenly closed and I couldn’t get an explanation. The transaction that was put on hold was finally refunded to me in 12 weeks AFTER I made numerous phone calls to them.

They change policies without informing their customers. Case in point, I usually send money to Jamaica from my bank account and choose their "cash in minutes" selection. Usually no problem. Imagine my surprise when I recently tried to do the same and told that it now takes 3-4 business days for pickup. However, if you choose to send money from a credit/debit account (which has higher fee), then you can sent cash in minutes. I called MoneyGram and they tried to explain to me that in order for them to to be able to offer their clients a lower transaction fee (now ~4 bucks) to send money from bank accounts internationally, the tradeoff is that it will now take 3-4 days before it can be picked up.

I sent money to family and they told me it would be available in 10 minutes for pick up. The receiver tried to pick it up the next day and it was on hold. 2 days later they finally gave me a refund basically not really being able to tell me why this happened. Such a joke and a waste of my time. Never use MoneyGram ever, unless you want to be extremely frustrated.

I attempted to send money thru Moneygram for a purchase I made. I called Moneygram for a reason why I was unable to complete my transaction and was transferred to a lady who barely spoke English & was vague with her answers. I felt discriminated against and like I had done something wrong. She was very rude and refused me an explanation. She asks me some prying questions as to why I was sending money, had I ever seen the person face to face, etc. I felt very violated & like my rights of privacy had been breached. She made me feel like I was committing fraud of some kind which upset me very much. This is the second time I have been treated like this by Moneygram and I refuse to allow someone to dictate who I can and cannot send money to. It’s my money and my business. She stated I could never use their service again which is fine with me.

I tried to use the online service and they closed my account without giving me a valid reason. The Customer Care Department will not give try to resolve the situation or assist with helping you re-open your account for online use but will refer you to an IN STORE transfer. They could easily correct whatever issues they have with a customer by requesting further documentation but won't and don't care. They deny online access but will gladly take your money in store. I have been using Paypal for a while and the only reason I used MoneyGram is because it was requested by my brother who was picking the money up at a Greyhound Station with MoneyGram. I don't like being made to feel like I'm being accused of fraud and that's EXACTLY how they make you feel. NEVER AGAIN. My brother better get CashApp or something because I'm done with MoneyGram.

Tried to send money to my brother's fiancée on his behalf. I am located in the US and she is located in the UK. I had to speak with an Indian lady who was the person you would not want to have serve any customer ever! Eventually she rejected the transaction after having me answer several indiscrete questions like what the recipient is going to do with the money I am sending... Go figure! Even though I begged them to give my brother's fiancée the money confirming the transfer they said NO WAY plus they ridiculed my poor sister-in-law at the post office where the employee was able to detect another fraud! Congratulations MoneyGram, am sorry, I am not going to use you ever again!

DO NOT USE THIS SITE. MY FIANCE TRIED SENDING ME A LARGE AMOUNT OF MONEY TO FUND OUR WEDDING IN APRIL AND MONEYGRAM decided that our relationship wasn't real enough so they canceled the transaction and told us we'd now have to wait 3 to 12 weeks to see the refund back into his account. This was the money we were going to use to pay for the wedding and now we are needing to cancel it because MoneyGram has our funds and we're "Not real". There's no one who can assist. We just keep getting told there's nothing we can do. Customer service is horrible. I can't think of something more horrible than a company forcing a couple to cancel a wedding because they are holding all their wedding funds. Honestly worst thing you can do. I will never use this site. Ever.

DO NOT USE THIS SERVICE. IT IS A SCAM AND A RIP-OFF. I tried to transfer $50 to my son in an emergency situation. They took my money and reported that everything was fine. My son was unable to pick up the money because of some ERROR. I called them and got a very rude person who barely spoke English. He said that was an error and he could not tell me why. My money was simply GONE. I asked to speak to someone else and he refused. I got ripped off for $56.50 and my son was left stranded. DO NOT EVER USE THIS SERVICE. IT IS A FRAUD AND A SCAM. THEY WILL STEAL YOUR MONEY. Now I have to change my bank account because they have my card information and I don't know what they will do with it. This has been a nightmare. DO NOT USE THIS SERVICE. IT IS A SCAM.

Unbelievable with the replacement fees. Misleading. After checking on the website it stated 18.00 nonrefundable fee which I was ok with and once I received the replacements there was over 135.00 worth of fees on three money orders that were not 2 years old yet. I tried numerous of times to contact customer service and nothing always an automated voice or the call dropped. I couldn't get ahold of a real person for advice on how to go about replacing or maybe taking them into a branch. Very misleading and the fees are a rip off to the customer. I would like to be reimbursed for the extra fees that I was never notified of. Total of 90.00.

I had been using MoneyGram for several years to send money to my family in Europe but recently I had my transaction canceled. I called their customer service department and I was told they could not give me a reason for the cancelation. I tried to speak with a supervisor but received no satisfaction whatsoever. I was given no reason for being blocked "for life" and there was no way to have that rescinded. This company is terrible and I sincerely hope they are investigated and put out of business.

I sent money via MoneyGram to Metrobank Philippines. It's been 5 days since they hold the money for a nonsense reason. They said I need to change the status to claim and not receive which is actually the same. I asked for the refund instead but they told me it's hard to do refund because it's in the account already. They gave me case number and contact them for 3-5 days. After reading a lot of complaints about MoneyGram I think they should be reported because they are so many cases. I'm not gonna use MoneyGram again. They are worst! They actually doesn't deserved a star!

After reading so many negative reviews, I finally understand what everyone was so frustrated about, when Moneygram placed a hold on my online transaction, and told me that sending money to my city was similar to a fraudulent activity. So it's now fraudulent to send money to my loved ones? They then terminated my online account without even letting me know. $4.38 per share for Moneygram stock, I'd say it's a bit overvalued, customer service is garbage and rude. My advice is switch to PayPal, or Western Union. I wish I could give a negative star rating.

I don't understand why the US Government has allowed MoneyGram to treat customers like a piece of trash. All the reviews are bad. I made an online transaction and MoneyGram placed a hold on the transaction without letting me know. Receiver tried cashing money before I got to know and was asked to visit an agent location. I only used online transaction because I was working out in the field and had no access to an agent location. When I asked why they canceled my online account and canceled my account entirely without refunding my $546.99 after almost 17 days of they forcing me to cancel transaction. They asked me to contact my bank which is ridiculous because I have online access to my bank account.

I have a $1200 payment I need to make for a car. Obviously, I have no car. I drove a Byrd, similar to Uber but a cycle, and went to CVS. CVS had me get on a phone to deal with MoneyGram, but they told me "good luck". I could hardly understand anything the person said but he was trying no doubt. At counter of busy CVS, they told me I needed cash and not a debit card... cash of $1299.37, really... but the actual order never came through anyway. I wasted so much time. When people need to move money quickly, they obviously aren't in the best of spirits and the entire experience was a nightmare. Now, I'm searching for a Walmart to use WU. Sorry about the review just stating the truth. Thanks.

They closed my account and won’t tell me why…said I can only send from store location. Very strange. Refusing to say why they canceled my online account. I tried and tried to get a answer but the lady refusing to tell me why.

Regular user for over 2 years to send funds to family. Tried to do my normal transfer and got error message. Called and got the 'for security reason' with no explanation and 'you can no longer use our services', so I sent email to close account. My feeling - Something has gone wrong in the company. Buyer beware!

I send money to my sister through MoneyGram online and unfortunately had to cancel the transaction as I was told it will take 3 days for her to receive it. After cancelling the transaction I was told I will be getting my refund between 3-10 days but after 10 days with no money in my account I called MoneyGram and I was told the money will be in your account by the end of the day, 2 days later still there was no money in my account. I called again to find out what the problem was then a women told me ‘your money was transferred to your bank 2 weeks ago call your bank & find out why you didn’t receive it’... what a joke. If it was successfully transferred into my account it would have shown in my account... Up to now I still haven’t gotten my my money & I doubt I will be getting my refund... Big scammers. Please stay away from MoneyGram, use Western Union if you need to transfer money I will definitely not be using their service ever...

I had a working account with MoneyGram. Then I try to use it again and correct password did not work so after over an hour with people on the phone who could hardly speak English I finally reset the password. Then I correctly upload my ID, send the money and thought everything was good. Then I get an email saying "Unfortunately, we were unable to process your transaction online" with no reason why. So I call and finally after almost a half hour on hold get some supervisor that says "It was determined by our security that you cannot complete the transaction" - again no reason WHY! Worse yet they even closed my account! Unbelievable!

After 5+yrs of using MoneyGram, my transaction was cancelled without any notice, my bank statement shows that MoneyGram withdraw the money and then cancelled my transaction. I call their customer service number and a guy by the name of Edgar told me that for the security of THEIR company my transaction had been cancelled and that from now on I COULD NOT USE MONEYGRAM SERVICES that I needed to find a different company to make my transactions. I called back a day after, spoke with a guy name Andy who was another incompetent who told me that my refund was going to take 72hrs and it should be back on my bank acct by Friday, keep in mind that the 72hrs will be on Wednesday. Not Friday. I asked for an explanation since at that point I am being treated like a criminal.

I tried sending my 18 yr old daughter money because she was put out on the street. Online said transaction never went through. Look at my bank account. The money is pending back. Says MoneyGram has a hold. Call MoneyGram. Says 72 hours. It's been 5 days and funds are still pending. Meantime my daughter had to sleep in a park. Needless to say she was beaten very badly and I still can't get to my child because my money is on hold and my child is in the hospital. God only knows what's going to happen. Called again today. They say 72 more hours. WTH. Never again will I or a member of my family use MoneyGram period!

I have use MoneyGram for years. Sometimes I send money to other countries such as the Philippines. Every now and then they would refuse to send the money. Even though I have been sending money to these people for years. And usually very small amounts. But I work through the glitches. But after a few years of business with MoneyGram I found out today that my account was closed. They did not inform me they were closing my account. I called them and talk to a man named Brock, I don’t think that’s his real name, and he refused to give me any information. I have never had a problem, another words MoneyGram always got their money. And I was not guilty of fraud or any impropriety so I asked Brock how they could close my account.

It's been more than a month now that I'm keep calling the MoneyGram team for a refund. All time I am asked that in 72 hours, 24 hours etc. that I will be refunded. And now really enough is enough. No one in the call centre I keep calling is competent enough to respond to my queries. I'm just asked to keep waiting and waiting and waiting. First time they said that the lady wrongly captured my bank details despite I kept confirming my bank details with her.

Tried to log into my account today and pay a bill, as I have done many times, and found after chatting with an agent my account had been closed. No reason was given, and Iand was told to "use a different money transfer service provider from now on." I asked to speak to someone else for more information and the reply was, "I wish I could do more for you. Unfortunately, this decision cannot be overturned."

I had sent a request online with my credit card. The transaction show accepted @ 23:12; at 00:29 I get an email saying my transaction was canceled. I called MG International and they tell me MG canceled the transaction due to a "high risk security" and mine is now closed. And I will no longer be able to use MG at all. And because I used my credit card it will take 3-10 days before I get mine refunded. Seriously this is so wrong.

My account blocked for no reason. I experienced the same thing early this year. For no apparent reason(s) they blocked my account. I called, and some guy in India responded that they have the right to close my account. He even warned that I could not use their service in Walmart and any other locations of theirs. I have switched to Western Union, and I couldn't be happier. However, the only thing I do not like about Western Union is having to go to their location to send money. You cannot send money at the comfort of your home. However, generally, I am happy with Western Union. To hell with MoneyGram.

I've been sending a friend some money to help out, I've been doing this for a couple months now, now they are saying, I'm at my max limit, and I thought this for 30 days, then you can send more money. "NO," customer service told me, I can no longer send money through MoneyGram. What kind of company is this, very disappointed.

I've used MoneyGram for years, but really they have very crappy service these days. For eg, you send money and then the receiver is told at the receiving point that the reference number is incorrect. After establishing that the reference number is indeed correct, the receiver is then told the money cannot be released and that the sender needs to contact MoneyGram. The sender now contacts moneygram only to be told the receiving point agent was just being more vigilant to protect you. They ask you a thousand questions about your life. You are then informed the transaction has been canceled, a refund will be made to you; and you are transferred to someone to process a refund.

I have been a loyal customer for MoneyGram both online and in store. I sent money for my love ones overseas often time. I’m doing I respect everything at the letter with all required materials they need. I’m clean as well as my people. Trust me nothing is suspicious. Unfortunately, this company canceled my transaction without any reason. The worst is I cannot even send money with them again. I do not know their rationale but this company needs to be closed down. As many say, they are not for the public but for something else. Federal and state authorities have to look at into their deceitful business practices. THEY NEED TO GO OUT OF BUSINESS or FORCED TO DO SO. IT IS RIDICULOUS.

Wanted to send money overseas and registered with MoneyGram. Received confirmation at 16.45 that my profile was active. Arranged the money transfer and received email confirmation that the transfer was sent at 16.54. At 17.27 another email advised me that the transaction was canceled and that the refund to my account would be processed within 3-10 business days. Called customer service but apart from "MoneyGram is not comfortable with this transaction" received no explanation as to why the transaction did not proceed. There were many chances for the transaction to be security checked and refused before the funds were taken from my account but it seems that MoneyGram is adept in taking funds but is less than efficient in refunding...in the meantime using my money to generate profit for themselves! Only given one star because I can't submit a review with a zero star rating. Is this a scam?

My sister sent a MoneyGram to me in the amount of $3,000 cash from her local Walmart store in Illinois. The following day, I went to my local Walmart in Georgia to pick up the funds. The Walmart clerk said there was a transaction problem and the money was not available and the sender would need to contact MoneyGram. When my sister called MoneyGram the Customer Service rep asked her why was she sending me so much money and who was I to her. My sister answered those questions, which I truly cannot understand why they were necessary. She then asked my sister, "Where did the money come from." My sister proceeded again to answer a question which was clearly not the rep's business.

10-21-18 MoneyGram rejected my transfer of 24 dollars even though it was to a person I been senting money to last month. Did not email or call me. The receiver today was told that it was rejected. They did not give a reason and told me it will be 3 to 10 days for I get my money back. They should be put out of business asap. I had received an email that the money was sent and cleared for pick up. But today 10 -22-18 they cancel talking about an audit.

There have been problems every time I have used MoneyGram. 90% of the time the recipient was unable to get their money and it took nearly a week for them to refund my money. Not once given a legitimate explanation for the inconveniences. I hope in the future the issues are resolved. However I will not be using MoneyGram again.

Every other month, I having been sending money to the same person - my mom - for over 10 years. A few months ago I tried to set up an online account to make the hassle of sending money a little bit easier. I got rejected by MoneyGram because my identity could not be confirmed, even after I gave them a picture of my driver’s license. I asked them how they confirm people’s identities, they told me that that information was confidential. Therefore, I continued sending money through Walmart MoneyGram.

Is MoneyGram employing policies that encourage discrimination and / or racism by operator, supervisor and managers? Is MoneyGram hiding behind stringent financial international regulations to fight the problem with scamming to tar all people of West Indian / Jamaican descendant as being ‘most likely’ scammers and thus restricting them from sending their legitimate money for legitimate purposes in countries such as Jamaica?

It was really a horrible experience. From this man to another, and then to another... I had talked to 5 persons and repeated to answer their foolish questions. But nothing was solved at last. The server changed their language from German to English to German. And amazing schuld I answer about my mother language, is there anything connected with my transfer issue? Really academic joke player, they had successfully made me broke.

MoneyGram denied my money wire to my son in Costa Rica for no valid reason. They said I don't write enough checks at TeleCheck retailers. Like many others, I purchase with ATM or credit card, not CHECKS! Spent all day trying to send a MoneyGram and finding out why it was declined. Sufficient money was in checking. TeleCheck is probably on its way out as a viable company since checks are getting less popular, but they're still pushing their weight around by denying MoneyGram customers. Next time, I'll do a bank-to-bank (a REAL bank) wire transfer for less money ($25) than a MoneyGram, and probably better service too.

This service, if you want to call it that, is absolutely horrible! LOTS of issues trying to get money to my Brother in law. The service is a joke. I had to jump through hoops to get the transfer to go, then when the recipient went to get the money I had to call them and answer 20 minutes of questioning including what the money was for! The service reps on the phone were so difficult to understand that I had to ask them to repeat themselves over and over. Then the amount I sent became a problem. Then the state he went to pick up the money was a problem.

It happened last week, I send money across to my friend, on getting there to cash it MoneyGram said there’s no transaction, he had to call MoneyGram why is it like that, they blocked him from using MoneyGram, I called MoneyGram and they said it’s scam... okay but hey you guys should refund my money.

I tried using MoneyGram to send money overseas to the Czech Republic since it would be faster than a traditional bank wire. They placed my transaction on hold. The customer agent called me and asked me a ton of invasive questions about why I was sending the money, my money, my business. I was denied sending my 2400 USD. They told me I had to go into a store. The whole point was the convenience of online. I am not interested in going into sleazy check cashing places to access a MoneyGram partner. I guess I will stick with the bank wire and save a few bucks. Thanks MoneyGram, I am taking my business elsewhere. Have fun running your business into the ground :).

So ya call their phone number, it clearly lies and states, send in a form, with the fee, allow 7 days processing and up to 20 days to get it replaced. Bull. Call them and the story changes, Then it's 30-60 days. Next call it's up 90 days. Then what? 120 days? I have my proof. The payee said they lost it. Replace it. Can't. MoneyGram takes your money in seconds, but demands you wait months to get it replaced. No more BS MoneyGram for me.

I have never used them before. Never stolen anything or have bad credit rating. But they got my bank money and canceled order, 8 to 10 days to return, while do this a few thousand times and the interest they make on no service is huge. Someone needs to close them down after filling a theft lawsuit.

I have used Moneygram for years to send money to my kids with no problems. I had to send funds to my son several times in a couple of days. I got a confirmation number. The money was deducted from my bank account but they would not release the funds. They told me that I would be refunded in 3-10 days. It has been 7 so far. They will not give me any reason why the money was not send despite speaking to several people. They also cannot tell me if my next transaction with them would go through or not. They lost a long time customer. I used Western Union with no difficulty.

Very poor customer service, I'm trying to retrieve records to a particular recipient going back over three yrs. They want to charge me $50 for this simple service. This is b.s. since I have been a loyal customer. I've tried to escalate this to the CEO Alexander Holmes, to no avail. My opinion: please use Western Union!

First time user of MoneyGram. I set everything up and tried to send $650 to the UK. Everything seemed fine but then MoneyGram sent me an email stating the transaction was canceled and I have to wait up to 12 days for a refund of fees. I attempted to log on to their site but am blocked!! Called them and they said they cannot tell me the reason. What a waste of my time and now they have my personal and financial information. Such a fraudulent company.

I am so disappointed. I sent money to pay for medication for my sick mother. I got a message that the money had been received but the person who was supposed to receive it did not get the money. I called MoneyGram to try and sort this out. I was hoping they could at least give me the location where the money was collected but instead, I spent about half an hour being passed on from one person to the next, where I had to repeat everything from scratch. I have never met such an incompetent bunch! I would get fired if I did my job like that! In the end, when they had absolutely no clue what to do, they went and blocked my account. It looks like I have lost my money and I can only advise anyone to transfer their money with a different institution or via bank transfer. I have never had to deal with such rubbish, but I suppose there is always a first time.

I have successfully used MoneyGram for two years. I recently have been permanently blocked from using MoneyGram for any time in the future. Yes that is correct. Recently I sent money and it went through just like always. I again sent money to the same person and received a email that due to suspicious activity I am banned for life from using MoneyGram. I spoke to customer service and they were not able to help me clear my account. So I asked for a supervisor and they transferred me to the escalation department. They also were no help. They won't tell me why and they won't clear my account.

This was my first (and I hope last) time I needed to send money by transfer. The person to whom I was transferring money was visiting the USA and had no bank account here. Because MoneyGram has so many locations in CVS stores, I thought (incorrectly) it would be more convenient. I sent money from California to be picked up in Connecticut. Unfortunately I sent more than $500. The person at the CVS in California was the cashier, who I suspect isn’t really very knowledgeable about their (miserable) system. She said the money could be picked up at ANY MoneyGram location.

I misspelled the person's name receiving the money I sent through Walmart MoneyGram and not even 10 minutes later customer service tells me I have to cancel the whole transaction and wait a few business days just to get my money back and they want me to try again. ** this. Will never recommend this to anyone. A simple change in name is not hard. You need to change this stupid policy of yours.

I used MoneyGram one time for a small international transaction. When I tried to use it again, the website said that it encountered an error. I contacted support and they couldn't provide any help with my login and said that I should visit a MoneyGram location to send money.

I have been sending money through MoneyGram forever with no issues but today they rejected the transaction after giving me a confirmation number for the transaction. When I called to find out why, I was given no explanation and I was told that my money would be refunded in 3-10 business days and they were sorry and understood my frustration (no matter how many time I told them that it was an emergency). When I asked why they were able to take my money today, and not do what I paid them to do with it but it will take 3-10 business days to refund it, they said it was their policy. The "customer service" reps I spoke with were rude and condescending and not interested in providing any service. I have never been treated so rudely in my life. I would suggest using Zelle or else.

I have sent money through MoneyGram for ages with no issues but today they decided to reject the transaction. When I called to find out why, I was given no explanation and told that my money would be refunded in 3-10 business days. When I asked why they were able to take my money today, and not do what I paid them to do with it (deliver it to my brother out of state) but it took 3-10 business days to refund it, they said it was their policy. The "customer service" reps I spoke with were rude and condescending and not interested in providing any service. I have never been treated so rudely in my life. I would suggest using Western Union or Zelle (or anyone else) if your loved ones need money sent because MoneyGram is the worst.

For four years I used MoneyGram to send money to my husband in Ghana, especially when I'm about to go to the country to visit. Yesterday they informed me I couldn't send money because too many complaints of stolen money. They asked me 50 million questions which I answered to prove I knew who I was sending to. They took all the info then said, "Sorry, the receiver could not get the money," but they could not tell me why. This is stupid. I've always sent him money so why now after four years do they decide I can't send and can't give a legitimate reason why. Never again will I use or recommend this company.

I've been using MoneyGram regularly at least once a week for sending money to my family and after so many transactions MoneyGram quit charging me to send money but today I end up with two charges coming out of my bank account and had to call them and talk to a foreigner and find out I now am banned for life and can never use their service again. Now I have to find another way to send money and probably have to pay so many more fees to send money. Please don't use MoneyGram. They will screw you over and cost you a lot of money not to mention time. If you do use them good luck.

A transfer from Oklahoma to Missouri. I needed some cash as I was stranded in a different state with no means of my own. My sister wired me some money to help and when I went to receive it, I was denied because my ID is Cherokee tribal photo id. By their own criteria it has the necessary information on it to make it a valid form of identification, they still refused it. Will never use them again. I WANTED to give 0 stars... it wouldn't let me, so I give one but don't think they deserve even that much.

Try reset password not work. Reset it. Send me code to email. Every time sign out say wrong password. Put in code. Get in to call them not understand English good. Lock me out. Never USA MoneyGram. Big pro members.

Used MoneyGram a number of times but twice now the transaction notification stated "ready to pick up" and gave reference #. Recipient went to WALMART and was told there was an issue. MONEYGRAM, without any notification to me (sender), declined releasing the funds they took out of my checking account and sending notification transfer was ready to be picked up. Super inconvenient to my friend that was broke down and needed help. Thank goodness for Western Union. I did call MoneyGram and the phone connection quality and trying to understand the individual with their accent was "less than ideal". I will NEVER USE their service (or lack thereof) again! Just not reliable and customer service is a joke. Use Western Union.

If you need to transfer more than $500 you are going to have major problems, most MoneyGram NYC locations will not allow you to receive more than $500 cash. Save yourself the headache and use a different service.

My husband was supposed to receive a money transferred by his cousin in the US. His cousin advised him to go to MoneyGram because the money she sent is already good for receipt according to the MoneyGram agent (Walmart) in California. So my husband went to receive the money in MoneyGram agent Steinbach Manitoba. Unfortunately, the agent says that there is a transaction error and he needs to call MoneyGram to know the error. To cut story short, MoneyGram advised that the sender should go to the agent to call MoneyGram. Agent said that they didn't see any error in the transaction but after the call, MoneyGram is telling that it is a scam. Question: How could MoneyGram say that it was a scam when in fact the sender and the receiver are in contact with each other and the sender has actually confirmed that he is sending money to that person? So the sender has to refund the money and sent it to a different remittance company.

A friend in Dubai needed 3000k for her kid's school since she was short this month. I've used MoneyGram like twice in my life before this. I try to send it online, and it gets rejected. I get a message saying I have to go to a store. I did not have time to go to a store, so I tried again a few days later with my debit card since I figured it will be easier than by bank account. Now I got a message that said my online account is closed. I called the 800 number. After 3 agents and 1 manager and about 30 minutes that included all types of invasive questions like "why are you sending this money", a rude manager gets on and starts interrogating i.e. "what type of school supplies cost this much?" etc...

I always sent money to my kids using MoneyGram. I went to make a money transfer to my family as l did when they needed help with their bills and guess what l was told l was not able to send money. I asked why and was not given an answer when l pushed for a answer and the guy snapped at me, "You're banned. You can't send money." MoneyGram does not seem to care about their customers or whether they keep them. I called three months later and same attitude and again no answers. I have never been banned from anything, and "FOR LIFE". What a crazy company with crazy business practices.

I went online to send money to my family in Jamaica. They debited my account and at the end of my transaction I got an error message “oops, something has gone wrong.” I called MoneyGram and was told my transaction was denied and that I can never send money with their company again. I asked why, when I have had an account with them for years. I was told it was policy. I asked for the reason again and was not given any plausible explanation. I think if I am being denied I should be told exactly why. I was very disappointed with MoneyGram because I had been a long time customer. Bad business practices. As a consumer, I have the right to know if there is an issue that affects me doing business with any company.

They make the process of using routing and account number super hard, they won't approve it. And they don't give transaction or authorization number that can be used to call TeleCheck to speak to someone. And they just can't help you other than "use the card" 'cause they want you to pay double the fee so they can make money. Garbage.

MoneyGram online is a joke. For security reason that cannot be explained I cannot send online money. We as customers should be given the reason declined and be given the opportunity to fix the situation. An Asterisk should be placed with a note on the bottom of all your advertisements that once account gets deactivated by your company you will no longer be able to use the online MoneyGram. I am so very dissatisfied with your company and lack of respect for declining to give further information to why this happens!!

I've used MoneyGram many times before and never had an issue. Although today 09/05/2018 at 10 am I tried making a transaction to El Salvador, my card was declined twice. Yet one payment went through and MoneyGram took the money out of my card. I called customer service and I was told by one of the representatives that no money was charged by them when clearly in my bank statement says that money was charged by them. The only thing she said was, "Call your bank. Maybe they took it out of your card because you owe something." WHAAAT! Ughh. Then she said, "Your account has been marked as fraudulent so it is now closed." Believe me I would of done it myself. Never again! Of course I called my bank and I began a claim! I want and will get my money back!

I bought 3 money orders on Saturday. I filled them out and put them into the drop box for the rental agency, sometime between then and today they got lost, so I tried getting my money back and they want to charge me outrageous fees to get my money back today. I didn't lost it and the supervisor I talk to didn't want to help at all. Instead they kept telling me to go online to fill out the forms and pay the fee for all 3 money orders. They need to be dealt with because I shouldn't be held responsible for being responsible.

I sent money to Eastern Europe for my family for 17 years by MoneyGram. Last transaction were declined for security reason. WHAT SECURITY??? What did I do?? Need the answer. People I talked to was nice but very hard to understand.