MoneyGram Reviews

Every other month, I having been sending money to the same person - my mom - for over 10 years. A few months ago I tried to set up an online account to make the hassle of sending money a little bit easier. I got rejected by MoneyGram because my identity could not be confirmed, even after I gave them a picture of my driver’s license. I asked them how they confirm people’s identities, they told me that that information was confidential. Therefore, I continued sending money through Walmart MoneyGram.

Is MoneyGram employing policies that encourage discrimination and / or racism by operator, supervisor and managers? Is MoneyGram hiding behind stringent financial international regulations to fight the problem with scamming to tar all people of West Indian / Jamaican descendant as being ‘most likely’ scammers and thus restricting them from sending their legitimate money for legitimate purposes in countries such as Jamaica?

It was really a horrible experience. From this man to another, and then to another... I had talked to 5 persons and repeated to answer their foolish questions. But nothing was solved at last. The server changed their language from German to English to German. And amazing schuld I answer about my mother language, is there anything connected with my transfer issue? Really academic joke player, they had successfully made me broke.

MoneyGram denied my money wire to my son in Costa Rica for no valid reason. They said I don't write enough checks at TeleCheck retailers. Like many others, I purchase with ATM or credit card, not CHECKS! Spent all day trying to send a MoneyGram and finding out why it was declined. Sufficient money was in checking. TeleCheck is probably on its way out as a viable company since checks are getting less popular, but they're still pushing their weight around by denying MoneyGram customers. Next time, I'll do a bank-to-bank (a REAL bank) wire transfer for less money ($25) than a MoneyGram, and probably better service too.

This service, if you want to call it that, is absolutely horrible! LOTS of issues trying to get money to my Brother in law. The service is a joke. I had to jump through hoops to get the transfer to go, then when the recipient went to get the money I had to call them and answer 20 minutes of questioning including what the money was for! The service reps on the phone were so difficult to understand that I had to ask them to repeat themselves over and over. Then the amount I sent became a problem. Then the state he went to pick up the money was a problem.

It happened last week, I send money across to my friend, on getting there to cash it MoneyGram said there’s no transaction, he had to call MoneyGram why is it like that, they blocked him from using MoneyGram, I called MoneyGram and they said it’s scam... okay but hey you guys should refund my money.

I tried using MoneyGram to send money overseas to the Czech Republic since it would be faster than a traditional bank wire. They placed my transaction on hold. The customer agent called me and asked me a ton of invasive questions about why I was sending the money, my money, my business. I was denied sending my 2400 USD. They told me I had to go into a store. The whole point was the convenience of online. I am not interested in going into sleazy check cashing places to access a MoneyGram partner. I guess I will stick with the bank wire and save a few bucks. Thanks MoneyGram, I am taking my business elsewhere. Have fun running your business into the ground :).

So ya call their phone number, it clearly lies and states, send in a form, with the fee, allow 7 days processing and up to 20 days to get it replaced. Bull. Call them and the story changes, Then it's 30-60 days. Next call it's up 90 days. Then what? 120 days? I have my proof. The payee said they lost it. Replace it. Can't. MoneyGram takes your money in seconds, but demands you wait months to get it replaced. No more BS MoneyGram for me.

I have never used them before. Never stolen anything or have bad credit rating. But they got my bank money and canceled order, 8 to 10 days to return, while do this a few thousand times and the interest they make on no service is huge. Someone needs to close them down after filling a theft lawsuit.

I have used Moneygram for years to send money to my kids with no problems. I had to send funds to my son several times in a couple of days. I got a confirmation number. The money was deducted from my bank account but they would not release the funds. They told me that I would be refunded in 3-10 days. It has been 7 so far. They will not give me any reason why the money was not send despite speaking to several people. They also cannot tell me if my next transaction with them would go through or not. They lost a long time customer. I used Western Union with no difficulty.

Very poor customer service, I'm trying to retrieve records to a particular recipient going back over three yrs. They want to charge me $50 for this simple service. This is b.s. since I have been a loyal customer. I've tried to escalate this to the CEO Alexander Holmes, to no avail. My opinion: please use Western Union!

First time user of MoneyGram. I set everything up and tried to send $650 to the UK. Everything seemed fine but then MoneyGram sent me an email stating the transaction was canceled and I have to wait up to 12 days for a refund of fees. I attempted to log on to their site but am blocked!! Called them and they said they cannot tell me the reason. What a waste of my time and now they have my personal and financial information. Such a fraudulent company.

I am so disappointed. I sent money to pay for medication for my sick mother. I got a message that the money had been received but the person who was supposed to receive it did not get the money. I called MoneyGram to try and sort this out. I was hoping they could at least give me the location where the money was collected but instead, I spent about half an hour being passed on from one person to the next, where I had to repeat everything from scratch. I have never met such an incompetent bunch! I would get fired if I did my job like that! In the end, when they had absolutely no clue what to do, they went and blocked my account. It looks like I have lost my money and I can only advise anyone to transfer their money with a different institution or via bank transfer. I have never had to deal with such rubbish, but I suppose there is always a first time.

I have successfully used MoneyGram for two years. I recently have been permanently blocked from using MoneyGram for any time in the future. Yes that is correct. Recently I sent money and it went through just like always. I again sent money to the same person and received a email that due to suspicious activity I am banned for life from using MoneyGram. I spoke to customer service and they were not able to help me clear my account. So I asked for a supervisor and they transferred me to the escalation department. They also were no help. They won't tell me why and they won't clear my account.

This was my first (and I hope last) time I needed to send money by transfer. The person to whom I was transferring money was visiting the USA and had no bank account here. Because MoneyGram has so many locations in CVS stores, I thought (incorrectly) it would be more convenient. I sent money from California to be picked up in Connecticut. Unfortunately I sent more than $500. The person at the CVS in California was the cashier, who I suspect isn’t really very knowledgeable about their (miserable) system. She said the money could be picked up at ANY MoneyGram location.

I misspelled the person's name receiving the money I sent through Walmart MoneyGram and not even 10 minutes later customer service tells me I have to cancel the whole transaction and wait a few business days just to get my money back and they want me to try again. ** this. Will never recommend this to anyone. A simple change in name is not hard. You need to change this stupid policy of yours.

I used MoneyGram one time for a small international transaction. When I tried to use it again, the website said that it encountered an error. I contacted support and they couldn't provide any help with my login and said that I should visit a MoneyGram location to send money.

I have been sending money through MoneyGram forever with no issues but today they rejected the transaction after giving me a confirmation number for the transaction. When I called to find out why, I was given no explanation and I was told that my money would be refunded in 3-10 business days and they were sorry and understood my frustration (no matter how many time I told them that it was an emergency). When I asked why they were able to take my money today, and not do what I paid them to do with it but it will take 3-10 business days to refund it, they said it was their policy. The "customer service" reps I spoke with were rude and condescending and not interested in providing any service. I have never been treated so rudely in my life. I would suggest using Zelle or else.

I have sent money through MoneyGram for ages with no issues but today they decided to reject the transaction. When I called to find out why, I was given no explanation and told that my money would be refunded in 3-10 business days. When I asked why they were able to take my money today, and not do what I paid them to do with it (deliver it to my brother out of state) but it took 3-10 business days to refund it, they said it was their policy. The "customer service" reps I spoke with were rude and condescending and not interested in providing any service. I have never been treated so rudely in my life. I would suggest using Western Union or Zelle (or anyone else) if your loved ones need money sent because MoneyGram is the worst.

For four years I used MoneyGram to send money to my husband in Ghana, especially when I'm about to go to the country to visit. Yesterday they informed me I couldn't send money because too many complaints of stolen money. They asked me 50 million questions which I answered to prove I knew who I was sending to. They took all the info then said, "Sorry, the receiver could not get the money," but they could not tell me why. This is stupid. I've always sent him money so why now after four years do they decide I can't send and can't give a legitimate reason why. Never again will I use or recommend this company.

I've been using MoneyGram regularly at least once a week for sending money to my family and after so many transactions MoneyGram quit charging me to send money but today I end up with two charges coming out of my bank account and had to call them and talk to a foreigner and find out I now am banned for life and can never use their service again. Now I have to find another way to send money and probably have to pay so many more fees to send money. Please don't use MoneyGram. They will screw you over and cost you a lot of money not to mention time. If you do use them good luck.

A transfer from Oklahoma to Missouri. I needed some cash as I was stranded in a different state with no means of my own. My sister wired me some money to help and when I went to receive it, I was denied because my ID is Cherokee tribal photo id. By their own criteria it has the necessary information on it to make it a valid form of identification, they still refused it. Will never use them again. I WANTED to give 0 stars... it wouldn't let me, so I give one but don't think they deserve even that much.

Try reset password not work. Reset it. Send me code to email. Every time sign out say wrong password. Put in code. Get in to call them not understand English good. Lock me out. Never USA MoneyGram. Big pro members.

Used MoneyGram a number of times but twice now the transaction notification stated "ready to pick up" and gave reference #. Recipient went to WALMART and was told there was an issue. MONEYGRAM, without any notification to me (sender), declined releasing the funds they took out of my checking account and sending notification transfer was ready to be picked up. Super inconvenient to my friend that was broke down and needed help. Thank goodness for Western Union. I did call MoneyGram and the phone connection quality and trying to understand the individual with their accent was "less than ideal". I will NEVER USE their service (or lack thereof) again! Just not reliable and customer service is a joke. Use Western Union.

If you need to transfer more than $500 you are going to have major problems, most MoneyGram NYC locations will not allow you to receive more than $500 cash. Save yourself the headache and use a different service.

My husband was supposed to receive a money transferred by his cousin in the US. His cousin advised him to go to MoneyGram because the money she sent is already good for receipt according to the MoneyGram agent (Walmart) in California. So my husband went to receive the money in MoneyGram agent Steinbach Manitoba. Unfortunately, the agent says that there is a transaction error and he needs to call MoneyGram to know the error. To cut story short, MoneyGram advised that the sender should go to the agent to call MoneyGram. Agent said that they didn't see any error in the transaction but after the call, MoneyGram is telling that it is a scam. Question: How could MoneyGram say that it was a scam when in fact the sender and the receiver are in contact with each other and the sender has actually confirmed that he is sending money to that person? So the sender has to refund the money and sent it to a different remittance company.

A friend in Dubai needed 3000k for her kid's school since she was short this month. I've used MoneyGram like twice in my life before this. I try to send it online, and it gets rejected. I get a message saying I have to go to a store. I did not have time to go to a store, so I tried again a few days later with my debit card since I figured it will be easier than by bank account. Now I got a message that said my online account is closed. I called the 800 number. After 3 agents and 1 manager and about 30 minutes that included all types of invasive questions like "why are you sending this money", a rude manager gets on and starts interrogating i.e. "what type of school supplies cost this much?" etc...

I always sent money to my kids using MoneyGram. I went to make a money transfer to my family as l did when they needed help with their bills and guess what l was told l was not able to send money. I asked why and was not given an answer when l pushed for a answer and the guy snapped at me, "You're banned. You can't send money." MoneyGram does not seem to care about their customers or whether they keep them. I called three months later and same attitude and again no answers. I have never been banned from anything, and "FOR LIFE". What a crazy company with crazy business practices.

I went online to send money to my family in Jamaica. They debited my account and at the end of my transaction I got an error message “oops, something has gone wrong.” I called MoneyGram and was told my transaction was denied and that I can never send money with their company again. I asked why, when I have had an account with them for years. I was told it was policy. I asked for the reason again and was not given any plausible explanation. I think if I am being denied I should be told exactly why. I was very disappointed with MoneyGram because I had been a long time customer. Bad business practices. As a consumer, I have the right to know if there is an issue that affects me doing business with any company.

They make the process of using routing and account number super hard, they won't approve it. And they don't give transaction or authorization number that can be used to call TeleCheck to speak to someone. And they just can't help you other than "use the card" 'cause they want you to pay double the fee so they can make money. Garbage.

MoneyGram online is a joke. For security reason that cannot be explained I cannot send online money. We as customers should be given the reason declined and be given the opportunity to fix the situation. An Asterisk should be placed with a note on the bottom of all your advertisements that once account gets deactivated by your company you will no longer be able to use the online MoneyGram. I am so very dissatisfied with your company and lack of respect for declining to give further information to why this happens!!

I've used MoneyGram many times before and never had an issue. Although today 09/05/2018 at 10 am I tried making a transaction to El Salvador, my card was declined twice. Yet one payment went through and MoneyGram took the money out of my card. I called customer service and I was told by one of the representatives that no money was charged by them when clearly in my bank statement says that money was charged by them. The only thing she said was, "Call your bank. Maybe they took it out of your card because you owe something." WHAAAT! Ughh. Then she said, "Your account has been marked as fraudulent so it is now closed." Believe me I would of done it myself. Never again! Of course I called my bank and I began a claim! I want and will get my money back!

I bought 3 money orders on Saturday. I filled them out and put them into the drop box for the rental agency, sometime between then and today they got lost, so I tried getting my money back and they want to charge me outrageous fees to get my money back today. I didn't lost it and the supervisor I talk to didn't want to help at all. Instead they kept telling me to go online to fill out the forms and pay the fee for all 3 money orders. They need to be dealt with because I shouldn't be held responsible for being responsible.

I sent money to Eastern Europe for my family for 17 years by MoneyGram. Last transaction were declined for security reason. WHAT SECURITY??? What did I do?? Need the answer. People I talked to was nice but very hard to understand.

After taking the money from my verified credit card and having sent all the necessary documents, I have canceled the transaction and now I have to wait an eternity to receive the refund because they do not issue any document proving that the refund has been made. A shame... a real fraud.

Used this service for years now. My account is randomly closed, without an explanation or reply. It makes no sense. I'm a business owner as well, if I turned a faithful customer away I'd at least have enough human decency to explain why. Not that it's required but because it's the right thing to do after I've spent my money with MONEYGRAM. Obviously they have no respect and I'm thankful you all closed my account. Their loyalty doesn't match mine. Screw them!

I have been using MoneyGram for many years. I attempted to send 2 wire transfers. After a week of them having a problem picking money up I called and MoneyGram canceled it without even notifying me... And informed me I had to take my business elsewhere and they deactivated my account. Still no refund back to my account and no reason why I couldn’t use their services not that I ever would again.

This racist company asked me about my political views over a £120 transaction and was told "not to take it personally". So if you're looking to be questioned like you're in a prison cell and get your time wasted, this is the one.

I really do not know why they will not do service for me. I did spend a lot of money with them and they just shut the door on me. I used Western Union but like to use both companies. I would like an answer why they just up and shut me off. It's more money for Western Union. Actually Western Union is a whole lot safer then MoneyGram. But for them to just stop servicing me and won't give me an explanation is bullcrap. I do not any longer send to Nigeria or any other Country because it is not safe. But never knew of any problems. I would just like a message back with the reason why you won't send money for me.

I put in all the information needed. It said the first credit card was no good. I put in a second credit card & the transfer never went through. Not because of my cards...no idea why, but it "times out" after less than 2 minutes. I have tried countless times to delete my credit cards & it will not let me. I have tried contacting customer service. No response there either. People do NOT use this service! It's horrible!

My money orders were compromised. Ask them to please order stop payment. Had all necessary documentation of the purchase I made. Refused, these had not been submitted for payment. This is a scammers dream come true. Do not use MoneyGram, money orders.

My roommate calls me because his car is broken down and he needed money for repairs. No Problem. I told him I will send it MoneyGram just like I have a million times before. I go online to sent a measly $35.00 and at the end of the transaction I get a message that there was an error and my transaction cannot be completed. Yet MoneyGram still took the money was taken from my account. So now not only is my roommate still stranded but I don't even have the money to send to him by another means. I called and was told that my transaction was declined by MoneyGram, no reason given and it will take up to 72 hours for the money to be returned to my account. This is completely unacceptable and I will never be using this service again. I also intend to let as many people as I can know that MoneyGram cannot be trusted.

MoneyGram is nothing but a big waste of time, really!!! What's the sense of you people? You're the biggest frauds in all of this, what's the sense of letting people send their hard earn money to their love ones if you decide to reject the transaction in the first place and then you take forever to give the sender back their money, I will never use your services ever again, the hold team is a bunch of dog ** , y'all need to pack all your selves up in a garbage truck and throw the hold thing away.

MoneyGram gladly took the money out of my account only to tell me they couldn’t verify me... But you my money in minutes and now you have some foreigner calmly tell me I have to wait 3-10 business days to get my refund when it only took you 2 seconds to take my money for a money in minutes service which you did not provide nor did you provide a reason for the decline. CLASS ACTION LAWSUIT?? I want them to pay!

I have been using Western Union to send money to my wife in China and had been having problems, so she suggested I try MoneyGram. This morning I opened an account with MoneyGram. The account was opened, I logged in, then logged out again. Thirty minutes later I logged in and initiated a money transfer, paying with my debit card. It completed successfully, and the transaction status indicated that it was waiting for approval. I then logged out of my account again. Ten minutes later I received an email from MoneyGram saying that they were unable to complete my transaction and that I should try the transaction at a local agent, the nearest of which is a 20 minute drive from my home. I attempted to log in to my account to see what the reason was, and got a page which displayed an "account error" message.

MoneyGram Refuses to send a Transfer -- A Foreign person (Very Poor English) says MoneyGram has determined it's not safe. I've sent money to this person many times. Now MoneyGram has decided it's no longer safe to sent money to this person and when I try to get an answer from Money Gram they only read a document and never give me an answer. When I request to speak to a Supervisor they Refuses to connect me with a Knowledgeable person. They will finally after a very long wait connect me to a Foreign person that reads from the same document then they will hang up on me for no reason. This is a very unprofessional Money Transfer Company, I would not recommend this Company to anyone. If anyone uses Walmart's Money Gram to send money in the end they will be sorry.

What a joke. MoneyGram has no customer service and whatever you do don't send money in an emergency. Every time I tried online transaction denied and they wouldn't say why. They said to go to a MoneyGram shop. "Sorry closed now until Monday!" Not good enough. Ended up using Western Union instead. That is the way to go!!! Western Union all the way. Tried to send money to my son that was robbed and had no ID they wouldn't let me even use a special passcode for him to pick it up. Joke joke joke. They would have preferred me to give them a name of a stranger instead of giving a special code. Does that sound like security? I don't think so.

I have used MoneyGram before, when I went to sign into my account after verification I could not sign in and I spoke with an agent and they claimed my account was closed due to security reasons??? What the hell? Wouldn't even give me reason as to why. Crazy!

My wife tried to send money to her nephew. When he went to pick it up they refused and told him my wife would have to call them. The number they gave her nephew connected only to recorded messages and my wife was unable to talk to anyone. She had to go back to the Jewel/Osco where she purchased the MoneyGram, and they gave her another number to call. She spent 45 minutes on the phone with some moron who was asking her questions about the relationship with her nephew and what major highways are close to our house. Nonsense. She identified herself, provided her address, gave the transaction ID and anything else is none of their business.

You should steer away from MoneyGram and I am seriously, stay away! We have had nothing but problems with sending money with MoneyGram. They should really be renamed to MoneySCAM! I am not kidding either. We have tried to send money back around April 2018 and failed. The money was supposed to be received in Jamaica at an outlet run by LASCO in Jamaica. My wife's niece went to three different locations to no avail. They refused to hand over the money. Called the sender (me) a scammer and would not hand over the cash despite I paid in cash on my end.

IT'S HORRIBLE EXPERIENCE AND PRIVACY BREACH!!! I want to make an official complaint about inappropriate and insulting behavior of MoneyGram employees. I transferred money from USA to Belarus on July 27, 2018. Days later on August 1st my mom couldn't get them because some additional verification was required from my side. I called around 2-3 am on August 2nd to see what was the problem, verified my name and address, was given phone # for my mom to call and verify some info too. It's already contradicting here (WE BOTH WERE TOLD DIFFERENT THINGS - I was told she was a problem, she was told that I was).

If I could give zero stars I would. My sister-in-law and her husband were stuck in Nashville due to their car breaking down, and I sent a money transfer through MoneyGram. They charge the money off my account, but then sent me an email stating the transaction was canceled. When I finally got through to a representative, she said that the reason was that MoneyGram was not “comfortable” with my transaction. When I asked her to tell me what she meant by that, she said there were no further explanations. She said that MoneyGram would no longer be an option for me, which is fine, because they the transaction was canceled.

A tenant tried to send her rent ($650) via MoneyGram. The clerk questioned her for several minutes asking her who she was sending money to and why she was sending it and if this could be a scam and was she sure this wasn't a scam she was sending money for. MoneyGram finally accepted the cash and gave her a receipt with the transaction number to give to me. I went to Walmart to collect the money and the transaction had been flagged and I was told the only person who could pick up the money was the sender. Walmart associate couldn't tell me why I couldn't pick up the money and neither could the manager. We called RIA and they refused to tell me why only the sender could get the money. After being on hold with complaints department for over 30 minutes I finally hung up.

Purchased 2 money orders 1000.00 a piece, husband is working out of town in Washington, 1 was cashed, the other one rejected and said to call number. Called and they kept saying wrong amount! Husband sent photo of money order, I had stun receipt that matched and I also had the receipt from Walmart with matching numbers! They keep telling me to go back to agent which is Walmart! Manager was on the phone with 10 different people and they sent her to fraud dept! They told her the money order was only showing $7.35. She checked Walmart register and kept telling them info is in front of me and she purchased 2 money orders at 9 something in the morning, everything matches and my customer wants her money! Purchased on 7/20/2018. Still waiting on answer, Manager has all info and she’s going to call me when she hears from them. They said will contact us in 3 hrs but it’s passed that! Now someone stole this money! I need answers.

No need to repeat what almost all others have said about this company - it's possibly the worst-functioning larger USA-based company I have ever tried to do business with. You might have a few successful transfers with them, but no doubt you'll hit a wall soon. The "wall" is an insurmountable obstruction created by company processes that simply do not solve problems, and MoneyGram has many problems at many levels. These problems become your problems, and I guarantee you'll decide to find other ways to move money after one or two failures by MoneyGram. There are other options, depending on where you are transferring funds. Western Union is slightly better in my experience, but certainly not functional even 50% of the time. Try Paysend - they provide services in many countries, and are much faster/cheaper and far more functional than the 2 mentioned.

This is one the worst company I ever seen, I try sending money from Montreal Canada to my fiancee in Durban South Africa a fewer days ago. The transfer was denied even after answering all the security questions, some idiot uneducated guy told me that I was victim of a fraud! My money. My fiancee! It wasn't the first time that I send money to her. I don't know who's behind the line when you call customers services but their need to go back to school period. It tooks me a whole day to finally get my money back since this useless company won't refund customers in cash. Their only give you checks plus e-transfer doesn't work. I'm surprised they're still in business! No standards. No regards. I would never in my life use MoneyGram again.

MoneyGram is the worst ever. They look for stupid and incompetent questions for security reasons and can’t access anything even though they say you except they really don’t like people using online account a science than to go a store. They can’t even verify you right then say you have too many accounts and then they say, "Oh you many too many transactions in 24 hours" which does state clearly and they are so mum on your own account that to me is very suspicious. Make me think they keep the money that people send money to why suspicious of other countries or customers.

I tried to send wires to business associates in Ghana. MoneyGram blocked my wires. They ask absolutely ridiculous security questions. Is it my fault another is stupid enough to send money to anyone they don't know? Am I to pay for another's stupidity? It is my business what I do with my money and MoneyGram doesn't have the right to discriminate. There are no laws against sending money to Ghana. Then I write to corporate and of course I get the sweet talk but nothing changes. Oh it's Ghana's fault.

I made my first MoneyGram transfer to a relative in Italy. No problem. Then I made a MoneyGram transfer to a relative in Colombia. It was not "approved". They gave me a number to call. I called and jumped through all their security hoops, sign away my first-born, blah blah blah... They said "ok, all set." Next thing I know my cousin texts me. No money. I call MoneyGram again - which is a painful process in itself - complete PITA. They tell me my wire request was declined and they are not required to tell me why. I asked for a manager so they "escalate" it (because there are no managers).

Sent 2 money orders thru MoneyGram, bought at CVS. Both of them were from Metro Detroit, Michigan to Lansing, MI. Receipt says they're based in Minneapolis, but when you are to call, as I see everyone else on here is saying, they're in some 3rd world country whose first language is not English. Mailed these a month ago, finally found where online to track. Put in the 10-digit money order #, it says this is not a valid #. What? Looking right at receipt. Try again, and again, 3rd try it tells me "This item requires further research; please fill out this form for submission. NOTE: If the money order has not been cashed, submitting the form will initiate a request for replacement."

I never ever want to deal with this poorly ran company ever again. I have never been so fed up with anyone until these guys. DO NOT USE MONEYGRAM or you will regret it like I did. So fed up with these guys it’s insane.

Good luck with MoneyGram. Even when send and recipient fall within monthly limits they look for any excuse to block and will give a generic response like “suspicious activity”. What I think is they use held money to collect interest and take their sweet time returning it. Much like insurance companies hold money until it needs to be disbursed. Will go as far as to say MoneyGram is CORRUPT, UNRELIABLE, FRAUDULENT. THERE IS A REASON THEIR RATING IS ONE STAR. Should be negative stars.

I have been using MoneyGram for five years. 90% of the money I send goes to Romania. My wife is Romanian and I send money to my mother in law and on occasion to a few friends I know there. In May my wife was visiting Germany and I sent her some money. God help you if you get the names reversed. In Romania they use family names first. I called MoneyGram to just reverse the names so she could pick up the money. They said, “No problem.” Instead they returned the money to me and denied me using their services again. They call this suspicious activity.

Have been using Walmart for years to send money. Went today to send money. They now have MoneyGram which they say they have had all along. I started to send cash $300. Filled out information. Gave it to the guy and he actually asked me for my driver's license so he could photocopy it. Apparently you can't send money anymore without providing your photo driver's license.

Without any explanation MoneyGram didn't give the money that I transferred to my family. The customer service keep saying the something like a machine. They are not supportive at all. I will never deal with this company again.

I sent my friend $50.00 today which is not a lot of money and when she went to pick it up she was told it was rejected. I called customer service and of course I got some NON English talking idiots who basically could not tell me why it was rejected. I politely told the IDIOT to Kiss my ** And hung up the phone. I will never ever use MoneyGram sorry excuse for a company again.

I purchased a money order and after I made it out realized it was for wrong amount. I didn't know I couldn't so I whited out and put my name on the PAY TO line. No one will cash it because of the limited recourse statement. I have the money order signed by me and purchased by me, I have the receipt from the money order and I have the receipt that shows I purchased it. Walmart will not refund it, my bank will not deposit it and yes it is only for $15.00 but MoneyGram is making me pay $7.50 to give me a new one. Oh my stars, they are making a lot of money from people who make mistakes. Mine was dealing with MoneyGram.

This is the most intrusive unhelpful unprofessional service I've ever experienced. Their staff are so unprofessional it's an insult that they are still in business. Not only they did not provide the service I paid for but they wasted my time, provided no information or answers to any question asked. I will report this service anywhere possible.

As everyone else I was sending money to my fiancee. I called, verified all the answers without no problems. I guess telling the truth is not what works. I was rejected for a stupid reason and when I spoke to the supervisor Amari a foreigner she told she do not care what I have to say it was rejected and there is nothing she can do. I know better than that. I understand they have a job to do but when a person is being honest and is able to provide additional information then it needs to be overridden. I used MoneyGram before without any problems but since I was sending to Jamaica I guess that is a problem. Very disappointed in the service I received. Planned to use them again but I will not.

I sent 40.00 to a friend in need, her ID was expired so I cancelled the transfer, all within a 45 minute window. How is it 4 weeks later, I am still waiting for my refund, minus your 6.50 fee, of course. 2 weeks ago, I called your helpless line to speak to George from India, Zimbabwe, Madagascar, wherever, just to be told MoneyGram issued my refund already, and I had to ask my bank to figure it out. LIES! My bank never got my refund so I call again. Now I have to email a formal statement requesting my refund?!?!!? What a buncha crapola and I will NEVER EVER use them again. I will tell anyone who will listen to never use their services. I wonder how long it will take for them to refund me at this point? Who knows. It would be really nice if you could speak to an English person because it was extremely difficult to understand every rep I spoke to.

I had an emergency and need to send money. I called my bank to make sure funds are available and that it is safe to use. They said yes to all and connected me directly with MoneyGram. Not one person was in the United States. I did get Nicaragua and New Delhi and other 3rd world countries with absolutely no help at all. Do not use this service. They are not only terrible at customer service and satisfaction they are also discriminate and will not answer any direct questions. DO NOT USE MONEYGRAM! WESTERN UNION happily assisted me. But MoneyGram did nothing but cause problems and create issues where none existed.

I sent my daughter money to purchase a used car to replace her car that Geico "totalled" after an accident. My bank approved the amount (I used my debit card). The money was actually hers but she doesn't have a check acct. So we deposited Geico check into my acct. When she tried to receive money, it was denied. I had to call. Reason for denial: "We are not comfortable as per Federal Regulations". I was FURIOUS. Then Walmart refunded cash instead of my debit card. $3000 plus $36 transaction fee. Now I have to make a third trip out to redeposit into my bank. Ridiculous and confusing. Both Moneygram people spoke bad English... only added to my frustration!

I have been a MoneyGram consumer for a few years. I was especially sold when they started allowing online transaction to Morocco, The rate was good, convenient and also FREE. So, I made a few dozen transactions online without problems, until this week when my wife and my kids are taking a trip to Morocco and I tried to deposit the money online like I usually do, but it won't just go through without and I won't even state a clear reason. I called their HELPLESS Line, and had me do backflips and what not at no avail, I waited 24 hours to reset the system, still nothing, I asked to speak with a supervisor after I told the second agent I spoke with that I was not ready to jump through the same hoops of fire as I did the night before. Surprise surprise, MoneyGram doesn't have a supervisor nor a manager on their call centers, but they have "Ready? Brace for Impact!" Escalating department... Wuut Wuut!!!

I sent myself money as my emergency money for my supposedly travel for London, but since the travel did not push thru, I tried to refund it, when I was trying to get my money back, they told me the money was received already!!! By WHO, WHY AND WHEN was not disclosed!!! That is P115t!!! That is not easy money?! I worked hard for it!! After 3 months of their investigation, they simply told me that the case was CLOSED and that their investigation turned that the transaction was legit?!! Then who the hell claimed my money?!! WHERE IS THE SECURITY IN YOUR COMPANY! GIVE ME MY MONEY BACK!

I tried to send money to my aunt who required help with medical procedure. MoneyGram sent me on a wild goose chase and ask me to visit local agent for identification. After a long phone conversation with them and transfers from one person to another, eventually I spoke to someone who asked what the money transfer was for. I explained that it was for my aunt and for medical. He wanted to know what is the medical condition. I told him that he is being intrusive and it was none of his business. He demanded to know and I told him to cancel the transaction because I had enough of their stupidity. What right do they have to intrude in this manner? This is the lousiest and shoddiest company that I have ever dealt with. AVOID!

I’ve had an account with MoneyGram for a couple of years. Today I try to send $50 locally to a person I send money to on a regular basis. It’s blocked and I’m told I can’t send more than 3 MoneyGram in a 24 hour period. Never heard of that. I complain. They say there is nothing they can do. I have a 6000 monthly limit and it shows I have 3800 remaining. Can’t hardly understand the broken English and they can’t provide someone who speaks good English. I need to go elsewhere with my business.

So I try to set up a profile on their website. They want to verify ID so I proceed to upload my ID. They now have to review it. I wait the 30 minutes. They were not able to capture the image of my ID. So I try again. This happened 8 times. Then I log in and they say I can't set up an account online; I have to go into the store. I go into the store and they won't let me send money there EITHER. I call customer support -- in Nicaragua!! They are useless. There is nothing they can do. NOTHING THEY CAN DO. No IT support, no manager to review why my identification can't go through. WTF!!! THEY SUCK!!!

Tried to send money and got denied by the stupid foreign pieces of crap. They would not tell me why I cannot send money and now they froze my account. Stupid scam artists and crappy company run by a bunch of dumb idiots.

I recently joined MoneyGram to send 211$ to a contractor in Mexico. I figured it would be easier than going, in person, to send the funds. After sending confirmation to our recipient, MoneyGram canceled the transaction and kept the money pending a refund (to arrive 3 to 10 days) later. This has tied up my checking account with funds that are no longer available and I can’t use another service to pay. They had no explanation and refused to honor the transaction. Stay far away from this scam of a company. Total scam.

Our client from the US sent us money for payment of the tropical fish he purchased, around $2,000. MoneyGram stole the money! According to MoneyGram, the money was withdrawn from an affiliate branch of theirs here in the Philippines - we tried to ask for more information but they shut us down. They said that the sender needs to get the information from them so we asked our client to do so.

Moneygram uses Telecheck to processes checks. My first transaction was declined because they "were unable to verify my checking account information", even though the account info was 100% correct. Moneygram told me to call Telecheck, which sent me through a vortex of options inapplicable to my situation. After 30 minutes, I found a rep through the fraud department who transferred me to someone who spoke difficult-to-understand, broken English. After relating my problem, the rep instructed me to "try again in 7 days" and hung up on me. I won't try again and I won't be doing business with Moneygram or Telecheck in the future.

I was trying to send money to my sister $44 for my daughter to get some food, because I’m miles away and I always use MoneyGram for years and I notice the money was taken out my account but MoneyGram didn’t denied the transaction and they couldn’t give me no reason to why I couldn’t use them anymore. I feel hurt the fact that there’s no reason why I can’t used them especially if I didn’t commit fraud or being fraud. They taken my money and now I have to wait 15 days to get it back. They can’t give me no merchandise and authorization number. That’s ** completely like I’ll never recommend anyone to used them. Just use Walmart to Walmart. So much easy. MoneyGram is fraud itself. Easy to take my money and I have to wait for I get it back.

Recently, I requested a money transfer through Moneygram, that was declined due to the financial institution I use for my banking, so I canceled the transaction. I was initially told the funds would be returned into my account in a few business days, which upon further inquiry, a few business days was actually about a three week period. There is no excuse for holding a customer's money that length of time. I will no longer be using this slimy organization for any purpose, and recommend others do the same.

I made 2 money transfers today to 2 friends, both got denied due to the location they were being sent to. My friend for one of the transfers sat at the pick up area for over 2 hours while I sat on hold for almost 2 hours to speak to an out of the country call center to verify my identity and who I was sending money to. I was asked why I was sending money, birthdates of the people I was sending the money to, what they needed the money for, if I was sending money for someone other than myself, I answered most of the questions but I wasn't giving out birthdates. Oh they asked what jobs my friends worked, was not giving them that info either.

I was sending a MoneyGram through Walmart and received an 1-888 call who needed verification. After I answered several verification questions, i.e. who was I sending money to, I was asked "what is she (my daughter) using the money for?" and the birth date of my ex husband and my son's birthdate; I provided the year (reluctantly) and told them it was not necessary that I provide the month and day. With that, the man hung up the phone, and declined my order. I tried to log back on and was declined. I called to speak to a supervisor, was kept on hold 12 minutes, again asked what my daughter was using the money for and how long had it been since I saw her! This time, I answered both questions and she said I was declined and needed to go to the store. Instead, I used Western Union and was done in 2 minutes. Who are these foreigners at MoneyGram?

I supposed to received a money, my sender sent through account deposit. When I check after a day he sent, the money was not yet on my account. The bank teller says that the money was through cash pick and I need to fill up the form, when I submitted the form bank teller told me that my sender need to contact MoneyGram. My sender went to the agent where he sent the money, they called MoneyGram and MoneyGram says that receiver need to call them for more information. I called MoneyGram representative now 3 times. In each of representative gave me different info.

I was purchasing a puppy from someone and was sending her the money on MoneyGram. I had already picked up the puppy so there should not have been any problems. When I sent the money I waited a few hours and was told by the person I sent the money to that it didn't come though, because I gave her the wrong ref number. So I gave it to her again, still did not go through. This time they told her that they need to talk to me to verify who I was. This made no sense because I showed my drivers lic. when I purchased it.

My fiancé sent some money to me last week for me to pick up. This money is for my lease and some for my traditional marriage preparation. I went to my bank (UBA) to receive the money but the banker who was making the transaction for me said “Transaction on queue.” She told me to try another bank. I went to the next UBA bank and this time the lady told me it says “reference number not found.” This was on a Friday. She told me to tell my fiancé to cancel transaction and send a new transaction and reference number. Which he did. I was told to try back today which is Monday. I tried the first bank which was UBA and still the same error message. They told me again to try another bank so I went to Skybank and the same error message.

It is with interest that I have read some of the other distressing tales of hardship, distress and difficulties caused by refusal by MoneyGram to fulfill their promised service of "Transferring money in minutes". In my case I was refused a transfer to my fiancee who was at the time holidaying overseas. She lives in Colombia and had arranged to take her daughter on a trip to the Island of San Andreas for her birthday. She bought the air tickets, and based on the advertised service promised by MoneyGram I had undertaken to send necessary spending money to her there via MoneyGram.

For the last 8 years I've been trying to get my wife back from Italy yet every single solitary time that I've sent money through MoneyGram you've always rejected it. Even if when it's in her name you've rejected it. I'm so sick and tired of hearing no reason whatsoever why they held it or even why they stopped it and I can't blame the spork works because they're only doing their job. The people in MoneyGram themselves stopped it. Don't give me any reason why they stopped it and this is been happening for the last 8 years. I need help with this and then have them say difficult for us.

We are moving in 4 days, my boss and the company I work for agreed to loan us the money for the down payment, and move to relocate closer to the company, and get out of this wretched state. He sent a total of $1955 (part of my loan, plus my paycheck, minus the MoneyGram fees) for me to pick up. I got the notification of the payment via email and took my 5 year old daughter with me to go pick up the money.

The most ** up company there is. The most terrible customer service, Indians which couldn't speak a word in English (I'm an immigrant too, learn the ** language). Furthermore, the most terrible management and the most terrible service. They canceled my transaction because they didn't feel safe to complete it, learn the ** English and maybe you will understand better the answers people give you. When I went to get my money back, they said money orders only and I had to go to a different location, because the one I worked with reached its refund limits. I ended up doing a normal bank transfer, which was $55.00 cheaper than MoneyGram, and my family received about $100.00 pounds more for the same money I sent. Extremely terrible, stay away from this **!

Tried Monday to send money online to Romania to my mom in law to pay the ensurement, computer gave me a reference number. When mom went to pick up money, has been told that it has been an error and money have been send back! After I made a complaint online, they answered and put the money back in my account.

So MoneyGram blocked a transfer and I got pretty confused/mad. The person I was sending to kept bugging me, so I called MoneyGram customer service. TURNS OUT the person I was sending to was a Craigslist scam artist. MoneyGram customer service asked me a series of questions and essentially brought light to my eyes. They saved me A LOT of money! Thanks MoneyGram!

I sent money home to Moldova to my father but he was not able to pick it up. I called MoneyGram and spoke with a lady that had no idea about what I was talking about. What pissed me off the most was the fact that she placed me on hold for about 20 minutes "to verify my info". How long does it take a person to verify my last name and the amount? Please let me know because I honestly do not think it should take 20 minutes. She then told me that she has to go to an agent from the location where I sent the money, again why? What would the agent tell you that I can't?

Never use MoneyGram. There is always a hassle from when the sender first sends the money and when the person on the other end gets it. MoneyGram has set my brother back 10 days and holding on funds awaiting for a refund because their system has glitches and will hinder you from sending money to a love one in a timely order. Never use it. Always go Western Union. More reliable!

We attempted to send money to my nephew in Panama. Walmart has a K2.5$ limit thus we did two transactions. MoneyGram would not disburse the money. Their reason, the transactions are consistent with fraud. We were identified by the Walmart Associate. I was told to call MoneyGram, provided the Reference Numbers and identified myself to the satisfaction of two agents. They told us to store for further identification. We did and they told is the transaction would not be accepted because it had a pattern of FRAUD!

I live in a remote area so was very pleased when I saw MoneyGram had an online site. Having read the reviews it seems I was lucky that my money just wouldn't go no matter how hard I tried to send it!! Then I couldn't even log in anymore... so I phoned the helpline... or unhelpful line as it turned out to be. Then I emailed MoneyGram, I received an email today telling me that my account has been blocked due to me breaching the terms and conditions. But they wouldn't tell me what that breach was... because there isn't in fact any breach. MoneyGram through the post office works very well but the online site is rubbish and the people working for them need some serious training in public relations and common sense!! I will not be using them again.

After receiving my information and the information of the receiver MoneyGram refused to hand over the money demanding that I contact them. After sending an email I received no response. After I called I had to tell one overseas operator a lot of information before he said he needed to transfer me to a specialist. I was then put on hold for 20 minutes before another overseas operator got on. He said I could not put him on speaker so my husband can listen in. Then he asked me a lot of questions including what are the street names close to where I live. My address. My email address. My phone number. My age. Where I work. Who I'm sending money to. Why I'm sending money to them. How I usually send money to them. How often I send money to them if I'm going to continue to send money to them. If my company also sends money to them.

I sent money through this organized scammers and later on, I called to add the receiver's middle name so that he can collect the money. I was told that I can't add anything to the name and before I can ask a second question the whole transaction was canceled and the fees I paid are non refundable the representative told me, great. I asked the girl on the phone (some overseas Indian accent lady) why did she cancel it? She said that their policy.

Attempted to send future ex-husband $1500 to settle agreement. Transaction was cancelled and I was told I could no longer use their service. Said I violated terms of service. I reread said terms and DID NOT violate anything. I called and was treated like a criminal. Security reviewed my activity (5 transactions in 2 yrs). My 15 & 26 yr old live in another state. This is how I helped when needed. Daughter is getting married this year. Feel like they stole my information!

For the last few months I have used MoneyGram to send money to my fiancé who is attending school in a small town that does not have our credit union. However today when I sent him $1200 for a deposit on a house MoneyGram classified our transaction as a scam. Even though I answered all of the questions and even told them they could call the real estate agent to verify. They said my partner of 11 years was potentially scamming me therefore they could not release the funds to him. Then for the icing on the cake they informed me that they would not refund my money for 3-10 days. Not sure about the rest of you but $1200 is a big deal in our family of 5. Needless to say no amount of logical explanation was taken into account. So advice to anyone thinking about using this system don’t.

As a matter of fact right now I am on hold forever!!! And this is the fifth day trying to find a solutions for my wire to my cousin in overseas that he needs for his own son surgery!!! It takes 5 days now talking with everyone. Been put on hold, transferred to a different departments and my wire was not ready for pickup by my receiver! The sad part is the status shown money is ready for pick up!!! When I called them they said it's under reviews. When I asked why what is the problems, no one knows!!! And just being rude and provided very weird numbers for the receiver to call from overseas?

I have been sending money to my girlfriend who is in Colombia for the past year. I send her a $1000 dollars today, when she went to pick the money up at the location that she always picked it up at, the fee was $35. When she told me this I call MoneyGram when I got home from work. I spoke with a manager and they told me that, MoneyGram does not charge any fee to pick up money, the only fee that I pay is the fee to send money. When I heard this I was very pissed off. The location in Colombia had been charging my girlfriend $10 every time she picked money up. The manager told me to file a complaint. I should not have to do this, MoneyGram should contact their location and find out why they are charging people to pick money up. So now I have to do their job for them and get all the information together and send it to MoneyGram. This should be fun.

Yesterday I wired money to Africa for a safari. The recipient was never sent any notification, when they attempted to collect they were told the funds were not retrievable. I was sent an email receipt from MoneyGram telling me money was sent successfully and never sent an email telling me there is a problem. I filled out everything as requested online. They tell me there is nothing they will do to fix the problem, the only option is refund of my money and that will take 12 business days. Wow, they have a scam going.

Went in person, sent the money from card. They took the money. 4 days later are refusing to release to the recipient. Hanging up on me when I call with a complaint. Refuse to transfer to supervisors for resolution. Refuse to give me my money back into my card. THIEFS, LIARS, TERRIBLE COMPANY. Do not deal with them.

Hopefully I can save at least one person from going through the trouble I'm going through now. Where do I start? I send my rent out every month using a money order through the company MoneyGram at the Walmart center. This one particular time I sent my rent out and the postal service lost my rent. I still had my receipt from my money order so no big deal right? Wrong! I called and spoke to a man that had horrible broken English and spoke to me like I was a child. He also informed me to receive a refund it was going to cost me 18 dollars and it would take 20 days. I said, "I don't have 20 days. This is my rent!" He then told me they could expedite it for a 45 dollar fee and it would take 9 days including a 48 hour waiting period. At this time they still haven't put a stop or hold on my money order so it's just out in the abyss somewhere.

In the last 2 years my wife and I have had a number of occasions to send money to friends and relatives, foreign and domestic, for a variety of reasons. We have, in general, found MoneyGram very difficult to deal with. Only on a rare occasion has the transaction gone smoothly. More commonly, our money is accepted, then the trouble starts. First they refuse to deliver to the receiver, then WE are subjected to a series of pointed questions inferring that we are up to no good, that we may not even know the receiver or that the reason we are sending the money is "typical" of fraudulent activity.

My account was blocked immediately after just one money transfer. We tried to make money transfer from my husband account and even my bank account was charged successfully, but the recipient was not able to pick up the money because MoneyGram blocked the transfer. No any reason provided. We both have excellent credit history, great relationships with our bank and never had any problem transferring money with Western Union or other services. It just happened that it was more convenient for the recipient to pick up money at MoneyGram location, but in fact this company is a one big trouble. Currently trying to get a refund since the company still took money from my bank. It was my first experience with this company and definitely last.

MoneyGram has locked my account and support representative stated that I should use another service (that was the first time I've created the account). It's ridiculous that MoneyGram have gathered all the information required for the transfer online, then declined transaction and stated that I should transfer in person and during today session I've been told to use other service. And the most interesting: They do not send you copy of your chat with a support; after chat they suggest to leave a review, but review cannot be submitted.

I strongly agree with reviewers on MoneyGram. It did not make any sense to me either!!! I've been sending money to my sister for many years. Suddenly, they felt uncomfortable sending it, and did not even bother to explain why they felt uncomfortable. Now as many other people I can't send money because of some stupid reasons that MoneyGram does not explain. This is crazy and sad that they won't even tell you why but only bubbling the same words over and over again. They just told me that my account is locked and to go and use different business to send money. That's is soo rude and unprofessional. I agree that they just need to shut their company down if they gonna act like jerks to all the customers. Really bad and unprofessional service.

Made an online account. Used ONCE and now I am locked out. They called to verify all this information and told me they would not send my money to someone I have known for years AND that I had sent to before through their own stores! What a garbage company. I then went to try and access my online account and I am locked out. I feel like my information was stolen and then they just locked me out. I DO NOT recommend this company to anyone. They themselves seem fraudulent.

This doesn't make any sense! Why can't people send money because of some stupid reasons MoneyGram doesn't want us to know. Why it's funny how they tell people to contact the sender to verify the transactions when you just gave them a reference number, ID and all the information they need to know who you are to get the receive the money. It's sad that they won't even tell you why but only bubbling the same words over and over. Maybe they should shut their company down if they gonna act like everyone who sends or receive money out is bad. Bad service and I think it's stupid.

I started sending money to my daughter in September 2017, which is roughly about 6 months ago. From that time until April 13, 2018, I had sent a total of $680 in $30, $40, $50, and $60 transactions. Never more than $60 at a time. This total does not include the amounts I was charged for each transaction. The last time I sent money on April 13th, my daughter wasn’t able to pick it up. She was told she had exceeded her limit on how much money she could pick up. No further explanation was given. I did spend 45 minutes on the phone but I got nowhere. Each person I talked to sounded like they were reading from a script by just repeating the same thing over and over but never answering my questions.

Do not use Moneygram! Their customer service is terrible. They also shut my Moneygram account down for no reason. I send money to my elderly mother and daughter in another state and they’ve made lots of money from that. And after it was shut down without them contacting me, then no one can tell me why. I will never use them again and no one else should either.

MoneyGram processed transaction from 86 year old Mother at CVS in Fl to me her daughter. I went to pick up. Told insufficient funds. Came home, used their tracker and saw money ready to picked up (took screenshot). Tried again at CVS with kiosk still saying problem with transaction. Came home. Looked it up again on their tracker and said "no record of this transaction could be found" (again took screenshot). Called 1-800 # and they said my mom has to call a 1-888 # from her home number listed on transaction and she did.

Moneygram will accept money from my 82 year old Mother in Alberta Canada, but will NOT allow me or my wife to receive it in Minnesota USA. Why? Because they are "uncomfortable" with the transaction. Since when did a foreign person sitting in the Philippines get to decide whether or not I got to receive money paid back to me that was loaned out years ago? What the HELL does Moneygram's "feelings" have to do with providing the ONLY service they are in business to provide? I will NEVER use their service again as I watch foreigner after foreigner have no problem sending and receiving money at Walmart, but don't do it if you are an American ** Male, that must be for illegal reasons, yeah right!

Horrible experience with MoneyGram for a transfer from France to Hong Kong. My family tried to transfer 800 euros. After following the steps online, we got a confirmation mail that the money was sent. We were debited. As a receiver, a few hours later I checked the transfer status: the cash was available for pickup. Until now no problem! So I went to the local agent and that is where it begins: The agent tells me there is no transaction with the given reference number. I checked again the transfer status, it was written "Cancelled". Neither the receiver nor the sender receive any notification about the cancellation! The money is debited and didn't where it was.

I had a MoneyGram transaction stopped and was told that I had sent money too many times in a month, I asked them how many times was I allowed to send money and they didn't know. Subsequently I've been blocked from using MoneyGram with no reason given. I use MoneyGram to send my wife money down in Central America, I send her money several times a month, usually the same amount, so I'm at a loss as to what happened. But the people at MoneyGram will not give me any explanation other than I'm blocked, with no recourse on what I can do to resolve this. Horrible customer service.

I’ve been using MoneyGram for about a year. This entire time, I’ve been sending the same amount of $100 to the same person every month (with a few exceptions). The person receiving the money is my son’s chess instructor. Today, I tried to log in to my account, but kept getting an error message. When I called Moneygram to find out why I wasn’t able to access my account, what happened next made me wonder for a moment if I haven’t time travelled to the 1930s Soviet Russia. The questions that I was subjected to were unapologetic, intrusive and simply bizarre.

After being lied to numerous time, had the phone hung up numerous times by dishonest rude Western Union employees I changed to MoneyGram and never had any of the issues or problems that I experienced with Western Union. MoneyGram is very quick, efficient, professional and polite. My only request is for them to change their system to allow transfers to a bank account. I have never ever had a money transfer declined by MoneyGram.

Living in the United States, and trying to send money overseas using the online service is basically impossible. I don't understand why they even offer it. You will be forced to go to an office and pay the extra fee. And if you call customer service, be prepared for talking to the biggest collection of morons on earth. You will never get by the first denial of transfer. It's almost worth calling only to tell these clowns how pathetic they are. I haven't tried sending within the United States to others in America, but I would be double, triple, 100 times angrier if my transaction was denied. In a few years when cryptocurrency is accepted mainstream, companies like this will be only memories like dialing the operator for a long distance call.

I opened an online account with MoneyGram and tried to send $800 back home to purchase building materials. However, my bank stopped the transaction due to the irregular withdrawal. I called my bank and they removed the restriction so my transaction could go through. By this time money had already blocked my account. I called MoneyGram to explain what had happened and after a long discussion was told to called back the next 48 hrs. When I did call back I was simply told my account will be blocked indefinitely... No explanation. I know there's a lot of scamming going on but it's MoneyGram ** job to put things in place to adequately differentiate between good customers and B.S.

Such a horrible service. I will be looking online which government agency I can send complaint about those companies TeleCheck and MoneyGram and I highly recommend everyone to send complaints to the government agencies, maybe after their involvement those companies finally start to pay attention to people's complaints. Otherwise these type companies will be not giving even one minute of their time to fix any problems, because simple as is they do not care about our time and frustration. Together we are POWER, send complaint too. So far problem exists for 4 weeks. I had no problem sending money through MoneyGram before until I tried to change my ATM card on file, The system started giving me an error "Your account cannot verify''. Have called MoneyGram. MoneyGram told me to call TeleCheck. TeleCheck told me my account will be verified and I can try to send money in seven days which I did.

I'm not happy with the service since they charged me the service fee more than they charged me the first time I sent, it was $11 for 1000 to $16 for 1000. The first send was opposite last name and first and of the receiver, but were able to take it, but this time they said it was incorrect information and my friend couldn't receive it. They didn't ask to change any information because the receiver name was in the system. Why was the process so confused and the service was not good! Last time, first time I was happy, but now I won't use this company again.

I was really worried after sending my first transfer online after reading the reviews. I sent my cousin some money to a country in Asia and he wasn’t able to get to the bank because it was the weekend. So I looked up reviews for MoneyGram and I was getting super paranoid that I would get screwed over like a lot of the people who have written reviews for MoneyGram. My cousin received the money. So I decided to send a few other people money overseas. Sent one to my brother and it went fine. Then after the third one they said they had to review it and would contact me. They called within 5 minutes. They pretty much asked me the same things other people were asked on here... except the lady was nice as hell. I answered all the questions. Stuff like what’s my email that I used to sign up, my address I used, how I know the receiver...

I wish I was fortunate enough to read these reviews before I tried to send my friend $2300 to pay his rent. He spent a couple weeks in the hospital and then could not work. MG denied the transaction and then cancelled it because security was "uncomfortable with that amount of money." REALLY, ARE YOU KIDDING? This was after 2 reps kept me on hold several times totaling about 30 minutes and then answering a bunch of verification questions, including what state my soc sec # was issued in, what county I lived in, what was the city I was sending from (I work out of town), and my mother's age, just to name a few... SERIOUSLY??!! And to top it off, I have to wait 3 to 10 business days to get my money back.

MoneyGram declined my transaction without giving any reason then they deduct the money from my bank account. When I called they said it couldn’t go through in. They gonna refund me back the money and the money will be back in my account within 3 to 10 Business days. Has been going on a month. I did the transaction 3/11/2018. It’s now 04/04/2018 and I still do not have my money. Have talked with over fourteen representatives and received over ten promises that the funds would be returned. Due to the fact that the funds were withdrawn from my account I refuse to take a 4,000 dollar lost. I need help on what I have to do to get my funds back. Very bad customer service.

Charge double fee/ pick up option are not true - They offer pick up option as a cash but when the person go for pick up, you have no choice than to take check. So to cash out check you have to money. It’s better to use WU instead I guess. Also when you contact the customer support they said it is what it is.

I have gotten scammed through this company. Reported it right away. This company did nothing to help me. They ask for all the info. I sent it they made a excuses. It was too late and they couldn’t track it. **. It was 15 minutes. Never gotten a refund or sorry. Nothing. This company sucks. They work with all the scammers.

I am writing this as a warning to anyone who is thinking about doing business with this company. They are a complete waste of time! You will go through all the trouble of setting up an account and then after you make the transfer you will get a call from them asking all the invasive questions about why and who you are sending the money to. Then they will deny you and not explain to you why. My suggestion is to use TransferWise or Xoom. These companies will send the money without all the hassle and BS that you will get from MoneyGram.

Initially, I was a bit hesitant to use MoneyGram App to send money, due to negative reviews. I easily created an account profile. The App is easy to use, the fees are clearly indicated based on the amount you wish to send and one gives the option to send money using your bank account or debit/credit card. I opted to use my bank account. I sent money to Guatemala and my cousin picked up the money with no issues. I think that as long as one provides a legit profile with credentials and are sending money to someone who has a valid government issued ID, there is no reason for MoneyGram to flag anyone. But I'm glad to hear that MoneyGram does flag accounts or individuals when needed since there are a lot of scammers out there. Will definitely use MoneyGram App again, if I ever need to.

They accept money to send and then refuse to deliver it and then when you ask for a refund they refuse to give it back. Two days ago it took 3 hours and 5 of your employees to get authorization to refund our $2,000 and possibly wasted $200.00 in man hours in the process. I put no blame on Walmart at this time but this company has 616 complaints on ConsumerAffairs website that reflect on Walmart as well. I am not alone in this situation and I would think that they would be furious at any partner that stole time from you in wasted man hours and outright stole from its.

My cousin sent me $200 yesterday from a Walmart in Georgia. When I went to a local Walmart here in Virginia, I was told by the CSR that the consumer account had exceed the limit allowed; therefore, they could not give me the funds. I called MoneyGram, but one lady with a very bold island accent (btw I am from the islands so I recognized the heavy accent) began reading a script relating to compliance and stated the fact that they do have the right to accept or reject transfers or payments. So I had the sender call, and he also received the same grammar about compliance; however, they never explained the reason the funds were rejected.

I currently live out of my place of birth which is South Dakota. South Dakota is where most of my immediate family live all except one, and that is my eldest Son Michael, he lives in Gallup, New Mexico with his family. I have been wiring money through MoneyGram for quite some time since I left South Dakota and moved to Watertown, New York. My Son Clay has his own family in South Dakota, and needs money from to time for his family. About the beginning of March 2018, my MoneyGram account has been completely wiped out, I guess that means I have been flagged. There are multiple family members I wire money to in South Dakota all of which have been done online.

It was a mistake that my friend decided to use MoneyGram to send me money. I went to Walmart, because the phone was down they could not call to verify the payment. Next day, I went to a CVS kiosk, I couldn’t use it to receive the money. I called customer service and I was directed to deposit it in my account or go to check cashing place. I have been to two check cashing places and you can’t receive money from Moneygram! I will have to deposit it and wait 3 business days for the bank. MoneyGram sucks!!!

Very upsetting knowing I have already been charged a fee for my payment not showing up. However now I have to pay these thieves 18 dollars or 45 if I want a refund on my money. I will have to find another money order service because your company feeds off of fees and charging people outrageous amounts of money when they just want their money back.

MoneyGram, has got to be the worst company I have ever seen. I have seen thousands of reviews online, and I have no idea how these guys are still in business. I tried sending 50 dollars, from Eastern Washington to Northern Idaho, an hour away to get my GF home. And they hold it? Why? No ** clue, AVOID THEM AT ALL COSTS. THEY STILL HAVE MY MONEY AND MANY OTHER PEOPLES TOO!

Moneygram is monopoly that corners the market. They are unprofessional and do not know the law. You cannot discriminate! I send my money, I earn it and can send it to whomever I like. They do not feel comfortable with me sending money via email but I can in person??! What sense does that make! Security team! What a joke! All the same send USPS money orders if you can!

Purchased 2 money orders on the 3rd. As of the 16th those money orders were not received, to get replacements online would cost 90 dollars 45 dollars each and about 8 days to be processed!!! By mail 18 each and about 20 days to be processed!!! We have already PAID for these and they are not cashed why are we having to pay again?!! Why so much?!!

This review is about terrible customer service, both online and over the phone. Agent need a special training on how to treat customers with patience and respect. I have to deal with two agent, one was irritated over the phone, when I asked her to double check the spelling of my information. She did it so fast so ready to hang up. An online Agent Alfonso **, just left the chat when I was entering my debit card number. I did responded in online chat if I am still there as required, otherwise it ends. MoneyGram get your... together. Train your agents, don't embarrass yourself as a company!

When you deal with MoneyGram it looks like you dealing with a baby and also he can't hear, understand or think, I have a problem in receiving money and no one at all is there to help not in sender country or here or in America!!! Close this company and convert it to cake or orange juice company. -_-

I would give them a 1/4 of a star. 3/13/18. I went 2 times to Walmart to pick up the money after they told to have the sender called them. They did not state a reason why the money can't be pick up. The sender called and they told her, "We can't give the money to the receiver until we verify you are the sender. We are protecting your money." By verify they wanted my aunt to go to the store and have the store clerk call MoneyGram and verify she is the sender.

We are receiving money and it has been one hour and counting here at a Stater Bros grocery store waiting. The clerk is with a MoneyGram rep on the phone waiting for instructions. We got verified on the phone, and the money order was printed out. He’s been transferred from one person to another. Apparently the employees at MoneyGram don’t know what they’re doing. We are very upset and we will never send money through MoneyGram again.

Totally dislike MoneyGram, haven't even used it that many time. I used it 2 times with their online app to send money and got flagged for no damn reason. It been a year and still flagged, don't understand why!!! Stupid MoneyGram, this is why it was my first and last time, ain't never gonna used them again. Will take my money elsewhere.

I have tried to send money three times and had the transaction denied and my account disabled 4 times. When I call Moneygram no one has any answers or anything that makes much sense to tell. Moneygram please fix this problem or let your customers know what you're doing so maybe they can use another service.

My husband and I got a job offer after posting the resume to ziprecruiter.com. We thought it was a good experience until it turned out to be a scam. Yet, we didn't recognized it until it was too late. We somehow went to Walmart and sent our money away via MoneyGram, to a vendor to purchase the necessary office supplies needed for the new job. Believe it or not, we still thought we were doing great until we came home afterward and suddenly realized we were being scammed. Please don't ever do this and be more aware of Internet offers.

The online service keep getting my transaction denied to send just $250, then my account was block. Call customer service after 1 hr and 3 rude people, nothing was resolve. They said the system don't give them any reason to denied transaction, there is nothing they can do.

A family member called with an emergency and I needed to send money ASAP. I chose Walmart to Walmart transfer through this MoneyGram. I had to do the process more than once, I finally received confirmation that funds were ready for pick up. I contact family to go get the funds. To them receive an email that the transaction was canceled and nobody will tell me the reason why. The funds were taken out of my account and then they have the nerve to tell me it can take up to 10 business days for a refund! This is crazy! The most ignorant thing I have dealt with. If they want to thoroughly review that is fine but they should do that prior to taking the money and informing that it is confirmed. So disgusted!!!

I attempted to send money to a friend. The transaction was successful. I decided I wanted to change the amount before it was picked up and canceled that transaction. After that all further transactions failed. Called support numerous times, no one could resolve the issue. I finally spoke to a 2nd tier agent. He could not help. He stated my transfer limit had been reached. I explained NONE of the transactions actually went through. I stated, "I bet if I used Western Union the transaction would go through". He disabled my account. LMAO.

I figured I'd use MoneyGram for the first time. I created an account and initiated a payment even after seeing the ridiculously huge charge, I felt as if I was dealing with a loan shark from a 60's mob movie. Although I was extremely worried over the credibility of MoneyGram, I forced myself to relax and hoped for a safe transaction. Everything seemed fine until the next morning I received an email that my transaction was canceled. I attempted to log in to my account, but it kept saying there was an error and wouldnt allow me to log in.

In my local area three places have signs on their MoneyGram saying 'out of order'. When I wanted to send money, they removed the sign, but it was refused and they gave me a phone number to call. The guy on the phone read some message which included I was found to be a risk for transferring money and they have barred me from ever using MoneyGram. I have sent same amount to an Orphanage Project for five years, an upstanding citizen. Does anyone know what is wrong with MoneyGram?

Do not send money thru MoneyGram if you are sending it to a person with a minority name or if it's going to a place where there is brown people. They would not send my money because they and I quote "Didn't feel comfortable sending my money to a person with the name of Jose". Ridiculous. No notification, they just denied the person I sent the money to, and never notified me. Stay away, send your money thru someone else if you can and with a company that doesn't profile people and use racist tactics to send.

Tried to make a transaction to someone I have sent money to before. Verified my identity with official document. Site said it was processing. I checked my bank account - they had passed the payment. Today I find, after a 10 minute wait and being transferred to 3 different people, that I have been permanently blocked from the site forever. They "do not feel comfortable doing business with me" but refused to give any further information or even any suggestions as to why this has happened. I asked the service agent how he could possibly work for such an organisation and do they have any idea about the distress and consequences this action has for other people. I will NEVER recommend them - has been nothing but trouble with 2 payments - one online, one in person not even getting to the receiver. AVOID.

Representative in another country cancelled my transaction when I requested to speak with a supervisor after being asked many questions to verify my information, including, the nearest street or freeway to my home. We need to stop patronizing MoneyGram. The representatives think their jobs are secure; the aforementioned gives rise to the blatant disregard and disrespect towards US citizens. PLEASE DO NOT USE MONEYGRAM.

I've been using MoneyGram for 4 years now until last month when I tried to use the service. Message comes out as error. The store clerk who called MoneyGram but they could give a clear explanation. Assuming it's a technical issue, I wait a few days and went to another MoneyGram location but same problem. I did my own research online and others who have had the same problem had been blocked permanently by MoneyGram.

About a month ago I had a friend who I was sending money to. She said quickest way was this MoneyGram and she could go to Walmart and pick up immediately. So never using this system and having her say it was great I was like OK. So sent the $750K successfully to her. So I had another instance where this seemed like a great way to wire funds and I again logged into my account and created another transaction then I tried to process. A big red sign comes up contact customer service. I called the Customer Service which is overseas not USA based which today is quite common.

I opened an account with MoneyGram and for some reason, they thought it was fraudulent and I was blocked for good. No reason, no opportunity to start over, they simply blocked me forever. I have excellent credit and have never been in any fraudulent matter. I am a law abiding citizen and it’s their loss, not mine. I don’t appreciate their way of doing business. Western Union is my choice.

MoneyGram decline my transaction ("because we couldn't verify the sender's identity" lies!) and still went behind me to withdraw cash from my bank account. They never sent me a notice that they declined my transaction. I had to call and find out that they decline my transaction. All their customer service are terrible: is like speaking with robots and they are located somewhere in Asia (huge language barrier. these people can't comprehend English and they get easily angry and they will hang up on you quickly for no reason... Watch the Discover Credit card commercial "Peggy". MoneyGram customer service are worse than Peggy). Their customer service does not have supervisors or put it this way, they will not transfer you to a supervisor because there isn't any. I hope MoneyGram goes bankrupt because they are fraud.

I have been using MoneyGram for several years and never had a problem. I attempted to send $200 to a friend in India the day before yesterday and after typing in all the information, I received an error message. After calling, I was told my account had been locked but no one could tell me why. I tried again and got the same error message. My husband just checked our bank account and found $410 was taken out. This sounds like a scam and we will never use them again.

Sent money between Ottawa and Toronto. I bought a $425.00 MoneyGram (MG) from a post office in an Ottawa drugstore at 12:09 yesterday costing me a total of $451.00. The recipient said there was a mistake in the name: G instead of C. I immediately went back to the POP and had it corrected. The recipient went to another post office closer to his destination because time was of the essence. The second post office said it did not have enough cash to pay out. So after several back-and-forth conversations, it was suggested that he take a cheque.

After sending money thru an online account with MoneyGram my receiver informed me that I made a mistake on her name and If I could please correct it. When I attempted to correct it with MoneyGram I was subjected to many probing personal questions about my receiver and myself. After answering the questions I was informed the two transactions had been canceled and my account closed. I asked for a reason and was told that my request matched a scam complaint submitted in the past.

SIMPLE, Avoid MoneyGram like the Flu! One of my friends car broke down and they needed help covering the cost of the repair as they was out of state. Simple, we thought, I'll send you $ 300.00 using MoneyGram. In minutes using the moneygram.com website I arranged for the cash to be collected by my friend using their local agent. Received confirmation via text and email within seconds. That was nice and easy and efficient I thought.

Was selling a car online, found a buyer. He sent the money, they held the money up, he called. They asked 15 questions, that of course a buyer wouldn't know about a seller? Of course and they denied the transaction, I'm wondering how the TR makes the decision who money get a through, and whose Doesn't. With no real Explanation, I'm betting more Minorities get denied than others, am willing to bet, in an investigation, I'm sure to find out these true facts!!!! There's no way, plus sending money should have to go through this!!!

I went to Walmart to send $1400 to my fiancé’s and my friend who is working in Ghana and was denied, so I came home and called them to inquire why it couldn't be done. They really didn't give me a reason why, so I'm going to Western Union from here on out. Don't use them ever!

I did not realized that having an account closed for four years does not allow you to send money online via Moneygram. I spent two plus hours with them on the phone to be told this. This was after my new account was verified. Not going to withdraw cash out of my atm just to send money. I do not plan to use them anymore for business transactions. Please be safe with your money and aware of your surroundings.

I tried to send funds to another country using my checking account. They refused the transaction stating my banking account could not be verified. I called them and they referred me to Telecheck which is the company that supposedly does the account verification. I called Telecheck and was only able to respond to recorded prompts and never had the ability to speak with anyone directly. Telecheck asked for the check number associated with the problem. Well, when you do a transfer directly from your checking account there is no check number.

I had to file an official complaint to demand that my money is returned back to my account after WalMart MoneyGram held up my transaction and then canceled it on (1/10/18) but continues to keep my money over fifteen days and counting. I have talked with over fourteen representatives and received over ten promises that the funds would be returned. Due to the fact that the funds were withdrawn from my bank, my bank also contacted WalMart Money Gram demanding the return back into my account.

MoneyGram declined my transaction without giving any reason then they deduct the money from my bank account. When I called them to complain they said the money will be released in 72 hours. It has been a week and I still do not have my money and MoneyGram tells me the money was refunded back to my account. The only way to deal with this is to contact my bank and dispute the charge. Avoid this company by all means.

Despite assurances to the contrary, Moneygram makes little effort to ensure that funds that are sent reach the intended recipients. The Remittance Transfer Rules are just words rather than regulations that are enforced. They assign mysterious investigators to cases, but won't provide any proof whatsoever that an investigation has been conducted. Individuals in supervisory positions are well insulated from consumers so that one can communicate with 50 different "customer service" representatives without getting any useful information. All of this makes it fairly easy for Moneygram to steal money if an individual is so inclined, as one was for my transaction. Until it happens to you it is hard to comprehend the loss of faith engendered by such unlawful acts where there is little recourse.

They took my money then they refused to deliver it. The agent can not do anything other than to push buttons and say it does not work. I finally got a refund but it was very, very difficult to do and I have nothing to show for all of the problems they caused me.

I tried Moneygram out, In the first day it went really well. I made 3 payments, seemed simple. First 2 payments got sent. I tried to check the last one, it wouldn't let me sign in. I contacted them, they said I have breached the terms of conditions when I did nothing wrong. The man I spoke to on phone (wasn't at all well-spoken English and started getting argumentative and sarcastic about my account getting closed) they won't provide me with any details as to what I did wrong. They refused to show me any invoices of my previous payments (for proof) also still haven't received my £450 refund. FRAUD COMPANY. DO NOT DEAL WITH THESE SCAMMERS.

MoneyGram told me I could send cash to a PayPal account at a CVS drugstore using their services. I deal with limited mobility and had a bill due today. When I got to the CVS store and got through to a MoneyGram employee on the designated red phone to do the transaction, I was told that they had not done business with PayPal for a year. I could not do the transaction. This useless extra errand used up limited mobility, limited sitting time and put me in pain for the rest of the day. On my original phone call to MoneyGram, the person didn't know what the fee would be. It took an interminable amount of time to find out, (about $5.00, but then who knows if that is accurate).

They canceled 2 of my transactions and even canceled my account without even stating why they did it. First they approve it then cancel it 1 hour later after I sent my family to go pick it up. This is not convenient for the consumer and a complete waste of time. Now I have to wait 3-10 business days for the refund. Do not waste your time using this service. They will give you the runaround.

I tried to send 8,000. They accepted my cash but never delivered the money. At first I was told it had already been picked up, then they admitted it had been lost. It took three months to get my money back. Each time I took their new number to the agent I was told it was not available, given a new number and told I had to wait 36 hours before I could return and claim my money. I did this 17 times, each time waiting the 36 hours. I was sent emails from their compliance department saying I could go and pick up my money. After 3 months I was given the money back I complained to the State, Federal agencies, sent complaints to MoneyGram headquarters to no avail... DO NOT EVER USE THIS SERVICE!!! This was criminally delaying tactics.

I signed up to put down a deposit on a puppy and the transfer went through. An hour later I received the message that the transaction was canceled. I called to find out what happened and was told that the transaction looked like scam and they deleted my account. Ridiculous! I guess you aren’t allowed to have a foreign name or to write the real purpose in the notes.

Last month I sent money thru MoneyGram at a location. The person that I sent it to emailed me the next to have my money refunded and have me charged the person I was sending it to. So I call MoneyGram they told me it was picked up. The person I first send it to did not pick it up. And I was in bed sleeping. So I don’t know where the money went. They did not tell me where it went. Then on Jan 3rd I went online to sent $500 to someone, and when I got done they lock my account and now I can use it. Now I can’t sent money at a location because the system is down. Worst company ever. Do not use them.

I set up an account with MoneyGram to send an emergency money transfer. They took my information, including my credit card, then didn't make the transfer and didn't notify me. When I contacted them they wouldn't tell me why they wouldn't make the transfer, cancelled my account, and refused to delete my information from their records. Feels like fraud.

The person to whom I sent money was declined due to an error I made in the name spelling. I submitted a claim with MoneyGram for refund. Upon followup I was told that the recipient was paid. This could and should not have happened because the name I sent did not match the intended recipient. I was also told that I was sent an email report. I never received a report. The MG people are rude and uncooperative. Since then I found WorldRemit.com who has proved to be a pleasure to handle my money transfers.

I really can't believe this company is still in business because; they should be shut down for the way that they allow their employees to talk to customers and for their terrible service on top of that!! It always amazes me how places like this allow their employees to talk so big and tough on the phone to people like my mother. This kind of behavior from any business big or small should not be tolerated at all or at the least should carry a heavy fine and the customer who was treated so unfairly should get their money back from every transaction with that certain business.

I wired money to my younger brother in Africa; for a project that I'm working on, when he went to pick up the money, he was told the transaction couldn't be found, so I called customer care, I was transferred to several operators and they still didn't resolve the issue, so I had to cancel the transaction. I thought everything was fine. Since transaction has been canceled... They decided to withdraw the money I was trying to send AND told me that they would reimburse me in 10 days. If the transaction didn't go through for WHATEVER reason, there's no reason to withdraw any money. It's been 7 days already and I still haven't receive any refund, and my brother need this money to pay the workers. I will NEVER USE THIS SERVICE AGAIN!!!

I gave MoneyGram $3,500 at 11.00 am and I have been calling ALL day and their system is still down. It's 9:15 pm now. I have call 8 times and they can't give me ANY answer. And Walmart says the that the trouble is between me and MoneyGram.

After taking all my information when it was time to send the money, the transaction was canceled and says my account is locked for security purposes. No reason was given. They treat customers who obviously need to send money sometimes for emergencies, like crap. Refusing transactions for any arbitrary reason and failing to communicate. Wouldn't even give them one star but had no choice. USELESS!!!

MoneyGram would not let me send funds to my stepson and then when my wife tried to open a account. They told her for security reasons she would have to find another service to send funds and they was not at liberty to tell what their reasons was, would not allow her to even open a account at all and blocked her from their site.

I had sent $2000 for my cousin here in USA on 12/26/17 at 12:10 pm AST. She's in a different state so she couldn't pick up the funds until she gets back to her town but unfortunately I received an email the same day at 6:37 pm AST that the transaction has been canceled. I called to find out why this was done and the lady was so rude to me that I need to read the policy, MoneyGram will not be doing business with me any longer, I need to take my business somewhere else, my account has been closed and blocked me from sending money anywhere that uses MoneyGram. I was upset because not because the transaction was canceled but because of the informations this lady is telling me as if I am doing fraudulent activity and she said they don't feel comfortable doing business with me. I am in PR working! The bank I use is not here in PR to transfer money into her bank account so she asked me to MoneyGram it to her.

I used MoneyGram to send money a few months ago. There were no issues and money was transferred successfully. I tried to use MoneyGram a few days ago and kept receiving an online error. I decided to call and was told by the representative that the system security stated I can not use the online service and need to go to an in person location. I asked several times why especially since I had used the system before and the agent kept stating the system said it. It was absolutely ridiculous and then I could barely understand what he was saying because he was speaking very low and unclearly.

I never write any reviews for anything, but this outrageously horrible experience makes me do it for the first time. I sent money to Dominican Republic for my business purposes, received the reference number. People who suppose to receive the transfer never got it. MoneyGram never contacted me to let me know that there is any problem with my transfer and that the money has never been sent, because MoneyGram believed that the receiver person is a fraud. This situation made me look absolutely embarrassing, untrustful and really bad for my business. After a 40 minutes on hold and all kinds of "verification" questions (most of them are very personal), the MoneyGram representative told me that they will not send the money to that person. This is my money and I am paying for the service!!! Horrible and disrespectful service! Never again! Waste of time and nervous system! It was the first and last time. Going back to Western Union.

I tried to send Christmas money to a relative who lives in this same state. I couldn't and when I called "customer service" I was told I violated terms and conditions but refused to say what I had done wrong. I just tried to send money, I didn't violate any terms and when I emailed customer service trying to find the problem I was told I could never use their online service again because I "violated terms and conditions" and still refused to say what I had done wrong. Something's wrong with this company. I've never had such terrible treatment from any customer service anywhere, ever. I suggest you use some other service because apparently my case isn't abnormal, they do this stuff to honest ordinary people all the time, just read the other reviews.

I have set up a MoneyGram account that I linked with my checking account and I've been sending money for years without problem. Last night I was sending my son some money and I took time to process. MoneyGram then sent me an email to call a number for further verification which surprised me. I called the number and Indians were on the phone telling me that further verification is needed for my transaction to go through. I was so shocked and I asked them why since all my information have been verified and I linked my bank account to my Moneygram for years. These Indians seemed to have scripts to read and all their responses are like automated. I was complying until the guy asked for my full SSN.

I recently lost my debit so I used MoneyGram to send cash to myself so I can get to work for the rest of the week. I sent 50$ from my bank account using their online service and received a reference number to go pick it up. When I arrived at the MoneyGram location I give the cashier my information and show them my ID. The same ID I used to verify my identity on MoneyGram's website. The cashier then informs that my transfer has been cancelled. So I call MoneyGram to find out what's going on and I am then told that their security system didn't feel comfortable completing the transaction so it was cancelled and I have to wait 3-10 business days for my account to be refunded.

I have tried for many years to use MoneyGram as it is easier for me to send money to my daughter as she works at a Walmart in a different state and MoneyGram is right inside Walmart. But MoneyGram has refused to allow me to send money online. They tell me they do not know why my account was cancelled but I cannot use online services. I would like help in finding out WHY. I have excellent credit, never filed bankruptcy, own my home, work in a law office and have worked in the legal field for 31 years - I just DO NOT get it at all. I use Western Union for it is not as convenient when sending to my daughter. So annoying and unprofessional.

STAY AWAY!!! I never knew I could be so rude to people until I had to Call MoneyGram. Today I processed 3 Transactions with MoneyGram, two to Jamaica and one to Cameroon, because 'tis the season. My brother who tried to pick the money up was given a number and told to call MoneyGram so I Called myself, the agent stated there's a problem in the area where I'm sending money and therefore my brother could pick it up, and to top it off after all my upset, I asked to speak with a supervisor she told me she not allowed to transfer me to a supervisor.

I have sent money with MoneyGram for a long time. Then I used it to send money urgently needed. They withdrew the money. Sent me a confirmation email that the transaction was processed. The next day I checked my transaction history and I could not find it listed. My mom never got the money. When I called them and was on hold for 20+ minutes they could not tell me where the money was and they said that I had to wait 3-10 days for an email explaining where the money was. I asked them to cancel the transaction and they said that it would be up to 10 days before they could refund my account. They pretty much held my money hostage. After many years, I will NEVER use their service again.

Used MoneyGram for the 1st time - horrible experience. I’d sent money via MoneyGram on 24/11/17 to a BDO account number in the Philippines. 14 days later, I find out that money has not been received. I contacted MoneyGram via their website, but no email reply received so I phoned to the MoneyGram outlet in Australia who then advised me to contact MoneyGram directly so I did. MoneyGram confirmed the transaction failed due to account number not found. I then asked if they could please check the account number in the system so I would know if I’d made an error or if a typo was done at the MoneyGram outlet - MoneyGram stated they could not find the account details in the system.

Upon attempting to send money to my wife (who was in Costa Rica), I was told by a customer care representative that even though I processed a transaction, it was canceled. Of course I asked why and THEY stated that I could only send a certain amount in a 1 month period of time. So, since the transaction was canceled... I thought everything was fine. Well, since I attempted to send money and it was canceled... They decided to withdraw the money I was trying to send AND told me that they would reimburse me in 14 days. If the transaction didn't go through for WHATEVER reason, there's no reason to withdraw any money. I will NEVER USE THIS SERVICE AGAIN!!!

Been sending to two friends in Costa Rica for a year or so and suddenly The wizards at MoneyGram decides that there must be some Tomfoolery Going on, because Shazam. Something is fissish in Denmark and I Can no longer help my friends out by sending them money. Maybe there are drugs involved with such a large amount of money that I am sending, after all 50 dollars buys a lot of drugs??? MoneyGram people are a bunch of young idiots.

I've run a legitimate online stock index trading program for the last 14 years. As a convenience to subscribers, I offered MoneyGram as a payment choice. However, my experience, and that of my subscribers with MoneyGram has been horrible. Payments that are sent cannot be retrieved because of some "security" issue. When pressed to explain what the issue is, their customer service reps simply say that information is not available to them. If the person sending the money calls for an explanation, they are grilled with security questions that have nothing to do with the matter at hand. Frankly speaking, it is none of MoneyGram's damn business with any of this. If the sender provides adequate identification, and the receiver of the funds does the same, what concern is it of theirs what the transfer is for?

I Went to MoneyGram to wire x amount of money due to funeral overseas, the clerk processed transaction and said that funds will be available in 10 minutes, because of the time difference, a relative overseas went to the bank to receive the transfer next morning and was told by the MoneyGram overseas that there was NO transfer. You need to realize that I had no idea that the money were Not transferred. The only way I found out because I called my relative overseas to find out if everything was going good with the funeral etc., - Only then I found out that they did not receive the money.

I tried to execute an international transfer using MoneyGram. I could not do that online because they locked my account for an unknown reason. I went to one of their locations to initiate the transfer. They deducted the money from my debit card and said to wait a day for the transfer to be processed. I checked the transfer status after 3 days and it was "processing".

I send money with Western Union all the time without any issue. I gave MoneyGram a try as it had lower transfer rates. It took all my information, photos of ID all personal information, bank account numbers and the transfer was initiated. 3 hrs later I can't login into their website. I call the customer support and they say my account is locked and I can't send money online anymore after taking all my freaking information. They told me I have to go to a location to wire money. I am very pissed with MoneyGram and will never use it ever again.