MoneyGram Reviews

ZERO star. Beware of this platform, Misleading information of time frame provided on the website. They showed transfer within 3 hr in India. Actually when completing transfer, they sent information of transfer will take 4 days. Hope will wait for 4 days. There is no option as if I will cancel this transfer will take more than 10 days. BAD.

I made and online transfer for 2500 on September 19 using my debit card. Up until today September 28, the money hasn’t been paid. I’ve been calling for updates; no one is able to help. Now when I login, my account doesn’t show the particular transaction. All other previous transactions are listed except the 2500. I want my money back....MoneyGram never again!!

Worst money transfer experience ever I have had in my life, their customer service suck, don't waste your time and efforts and try to use them, pay little bit more in Western Union and save your headache....

This is by far the worst money transfer service I've ever used. So bad that I came here for my first time to warn people that this company is a waste of your time. I sent money from my Indigo account to a debit bank card. I assumed that because it was the weekend, that I would have to wait for the weekday then possibly three business days for it to go through. WRONG! It never showed. I called to see the problem (of course I was pIsSeD!¡) and come to find out my bank doesn't accept their service and I have to wait 2-10 business days for my refund. I use Venmo and apparently they're the only ones I can actually rely on to do a job correctly. How sad.

DO NOT USE THIS COMPANY TO SEND MONEY. They arbitrarily close your account without any explanation, telling you "you are a security risk" when in fact I am simply trying to send money to my husband rent money and my children's school tuition money. You cannot get answers from them. I intend to contact my attorney. It is discrimination. They do not provide any customer service or explanation.

I did a transfer of $100 from USA to Sri Lanka. It took almost 4 working days. Once the $100 transfer was completed, the next day (5 days after the original transfer date), I did another transfer of $6500 to the same recipient. You know what happened? The beggars immediately closed my account stating security issues and cancelled my $6500 transaction. When you call MoneyGram for reasons, they first very all your details and finally say they cannot provide any information on this account closure due to security reasons. **. What kind of a freaking security system do they have? None of the other online money transfer agents do this. These guys are insane.. This happened to me and my friends.

I was sent money on 9/14/2019. The website clearly states debit card transfers are done within minutes. I figured, due to the fact that it was a Saturday, that it may take until Monday to transfer the funds. When I noticed there were no funds on Monday, I reached out to the sender to verify the money had been debited from their account. They confirmed it had, so I then reached out to MoneyGram to find out the reason for the delay. The customer service agents are not helpful and will refuse to answer questions and escalate your calls.

I wish I knew about this site before using MoneyGram online. I would have saved myself a lot of heartache. I feel like I was scammed by MoneyGram. I created an account; did a transaction to send someone a $110.00 within the state where I live. The transaction was accepted, I was sent an email and a text to confirm that it went through. It was paid for with my debit card. Within less than five minutes the transaction was cancelled without any explanation and I was blocked online from using the service.

Better transfer rates compared to others. I sent twice an amount to Sierra Leone, the person got back the $ and everything was perfect. 4 days later I can not access my account anymore. An assistant in India explains that MoneyGram does not want me anymore, I just have to use another company!! I called three times and every time I want to escalate my case to the compliance department the call cut (really strange). An agent explained to me that they believe that I have been a victim of fraud. I have never been notified of a problem, no one has contacted me to ask for additional documents to make sure that I am a genuine person and that I know my recipient. If I could put -5 stars I would do it.

Updated on 09/18/2019: Tried receiving money from a client in US. I live in Canada where they offer Interac email transfers, so I opted for that method of transfer. It did not work, and after nearly 3 weeks dealing with numerous customer service reps that often had no idea what the issue was, I was finally told that my first failed transfer was cancelled and that everything was set for me to re-attempt my transfer. Relieved that I may actually see my money again, I re-attempt the transfer, after being assured that everything has been straightened away and it will work. It failed AGAIN. So I'm looking at another 3 weeks or so of dealing with very unhelpful, generic script reading, agents that know nothing about the details of my case. I'm really not sure I will ever see my money again. If you are considering MoneyGram, take my advice and use another service like WesternUnion. MoneyGram is a NIGHTMARE.

I tried to send money online. I went through the process, money was withdrawing from my bank account but their system froze. The status on my transaction shows unpaid, I was on the call with them four hours. At end they said the money did not make to their system and my account is under review. As I type this message, my money is missing from bank account. This scam company is not helping.

I will never ever use MoneyGram again. I sent my son who lives in Kentucky 2k. They refused to give him the money and said I needed to call them. When I called they grilled me like a criminal. They asked why I sent him money, what was our relationship, how old is he and more. I asked to speak to a manager because I felt this was very strange questions. They said they had scams in the area but didn't know what city I was sending the funds to. After the inquest they denied the transferred and said they were sending my money me. They told me to go to Walmart to gt the cash because CVS could only give me money orders. Walmart said I had to call MoneyGram to add my middle name. I called and was told I had to go back to CVS to have them add my middle name.

Deposit missing but it was resolved. On August 29th, 2019 I went to Rapid Cash to use MoneyGram to deposit money onto my debit card. I did two transactions on two separate cards. The cards I have are prepaid cards I get from my company and the only way to deposit money is through money gram or Western Union. On the terms and conditions of my cards I can do 3 transactions total $950 each in 24 hours but I've found out I can do one a day though western union and I used to be able to do a couple through moneygram so I decided to try moneygram again.

I sent a money transfer through MoneyGram to Romania. I do this twice a month on 15th and 30th to same person. I sent a small amount on the 30th of August ($123.00). The receiver called me and said money agent was not releasing the money and would be returned. I waited a couple hours to see if status was changed to refund. It still showed ready for pickup, so I called MoneyGram just to check status, talked to customer service to see if I could resolve any problems. They said they would do refund, I said okay, sent the money Western Union, cost a couple dollars more but went through with no problem. So September 3 comes, I haven’t received my refund from MoneyGram.

If I could give a 0-star rating, that would be my choice. The 2nd week in August I had a total of 3 transactions including receiving money from a family member. As I attempted to make the 4th transaction to send money ($100), Moneygram declined my transaction and told me there was an error and it is caused by exceeding my limit of transactions for the month. Of course it turned out to be BS because the total amount of transactions for the month is 20 with a maximum of USD$20,000 or so. At that time I only used $300 from that max amount.

Tried to send funds to my highly trusted Reverend friend in Kenya yesterday. I've known him 16 years, we've traveled back & forth to each other's homes between there and US. MoneyGram rejected transfer via Walmart manager saying it's fraud. I calmly said, "I know this friend very well, money is for building a rescue center and school in Bush country for a Christian church." Didn't matter, they refused to listen. Tried to make a transfer online, rejected. Called MoneyGram. They said security dept. didn't feel comfortable & banned me for life! I have excellent credit, am retired & have no money issues. Never been rejected by any company before. It's very difficult to get money to honest people in other countries. Not everyone is a fraud. This is bad. Other transfer companies ask for street address. Not everyone in other countries have street addresses. MoneyGram I am sorry to say, should be put out of business.

On Sept 9, 2019, I wanted to use my bank account to send money instead of using the debit card on the same account, which costs more than twice as much. My bank changed their name several months ago, but the RTN stayed the same. MoneyGram only uses a drop-down menu for their bank names and they still have the old name. I had to pay $16.95 instead of $8 to send money from the same account because it would not send using the old name. When I contacted their online chat, I was told that the company is not able to change the bank name and that I should ask my bank to let me use the old name. She seriously said that changing a name is too hard for this company. There is no way to contact them because customer service is too incompetent. If they don't have an IT department and they can't do a simple name change, then they are also too incompetent to touch my money.

I tried to send money to a family member, just $87.00. They let me do everything on their small computer screen and only when I went to the CVS cashier to pay that there was a message telling him not to collect my money, that the transaction was rejected in order to protect the consumer. A bunch of idiots.

I've tried several times, and they won't give me a reason. They just say I'm high risk. My accounts are mostly with BofA whom I've been with for 16 years. I'm a 5th generation American born in Ohio, but I travel a lot, and I've lived in Mexico for the last 4 years. (No I'm not Mexican, and my entire family is Christian, not that that should matter!) I'm about as plain vanilla as it gets with the exception of traveling. The biggest problem with it is that they don't communicate. They will let you sit around for a day or 2, thinking it's just a glitch, when in fact, they're not going to do business with you and just won't tell you. Crappy way to treat people and only a crappy company would do that! I'm resting in the knowledge that soon, companies like TransferWise and PayPal will put them out of business, especially as Blockchain tech is embraced more. What comes around goes around MoneyGram. Maybe it's time for a relic like yourself to be out-competed!

Today, I registered for MoneyGram. I took this step to send funds to a friend who needs resources in Sierra Leone. The amount of money sent was relatively small ($80). After registering and providing personal information, Moneygram accepted my credit card and verified the transaction. I received electronic notes that indicated the funds were available to the recipient. This verification took place both on my phone and on my email. Ten minutes later, I was told that the transaction was cancelled. There was no explanation for why. My credit card has completely solid credit available. I tried to login to Moneygram to determine what issues might exist. I was told my Moneygram account was closed. I called my credit card. I was told that the transaction was APPROVED. I called Moneygram and went through a very long process of recordings and agents to get to the online processing department.

Re: A.B. of Brooklyn, NY - The same thing happened to me; I tried several times over 3 days and initially thought the system was down or something routine. You think they would flag the account or something so as not to waste my time! I got through to someone who told me that their security system found something they were not comfortable with, but could not give me any other information.

I tried to initiate a transaction for 2000. MoneyGram refused the transaction stating they were uncomfortable with the transaction. MONEYGRAM REFUSED THE TRANSACTION SO THERE WAS NO TRANSACTION. MoneyGram put a hold on $2003.99 to cover the non-existent transaction. They told me it will take 5-10 business days to "Refund" my money. Meanwhile, I do not have the use of my money. They, MoneyGram, are the worst company I have ever had the misfortune to deal with.

Sending a cash transaction from a CVS kiosk in California to a friend in Arizona. The limits and fees for the transaction were unclear and conflicting, the restrictions for the receiver were not explained (limit of $500 for cash pick up at CVS but at Walmart she could receive the full amount). I had to make 4 calls to MoneyGram, totaling more than an hour of my time, the info I received was different each time regarding rules and regulations. Both website and app are insufficient. This was definitely NOT an easy transaction. I am thoroughly frustrated and will never use the service again.

I tried to make a transfer and MoneyGram declined the payment without explanation, and my account was banned. I thought that anything is possible... My wife tried to repeat the payment from her account using her credit card, the result - the payment was declined, and her account was banned. Without explanation. Support replied that they could not help. Not by my account, nor by my wife’s account. The most terrible service, I categorically do not recommend anyone using MoneyGram.

I sent $62.00 to my nephew for his medications, but moneygram decided that buying medication for a ** kid is a security threat, and therefore blocked and cancelled my account. Bad company to deal with....

This had happened several years ago when I wanted to use MoneyGram. This happened this time as well. I do not have any account with MoneyGram. Not sure why they keep asking all my personal information each time to verify account. Which account if none exists? Basically when you try to create your profile, it is a new sign up form and after you fill out everything on the form and ready to submit, they says "There seems to be a problem with your profile. Please call us at 1-800-922-7146 to resolve the issue." When you call that number they say that they don't know what is the issue and ask you to try different computer, different browser, different internet provider and other nonsense. I am not sure why they do that. Their customer helpline is useless and unhelpful at all. Does anyone have any explanation for this? I am sure there is a reason behind all this.

I sent $200 to my widow sister in law in Guatemala. During the transaction there was an error from MoneyGram (very conveniently) after the transfer was done, I never received a confirmation number. But they withdrew the money from my bank account. This happened in February 2019. Now is August and I have not yet received my money back. But every time I call them, I spend at least 30 min on the phone, and ALWAYS I am told to call back in 24 to 48 hrs because they are working on it. Since February, they are working on it. Terrible customer service. Terrible.

I tried to open up an account with MoneyGram to send my husband some money. After I took the time and filled everything out, I received immediately a message that my account was closed. I tried to call MoneyGram two times to find out what the reason for the closure was but all I got was an answer that the security system closed it. I have nothing going on in my finial life that could cause this closure. Now I am wondering if something is going on in the background that I do not know about or whatever else reason they have. Now, the only transaction I can do is from one of their locations. The call center seemed to be in India or around that area; the two customer service agents and the supervisor were tough to understand. I will not conduct any further business with them.

Use Western Union. The information on their website is a bunch of lies and deceit. You will never ever be able to send cash in minutes and if you depend on that, you and the receiver are in for a shock. IT TOOK ME MORE THAN 2 HOURS to GET THRU the APPLICATION PROCESS that said it was just a few questions and THEN SAID WE HAVE TO DO FURTHER VERIFICATION while my son was waiting at Walmart for his money that was supposedly minutes away. I am sooo angry that I ever ever tried to use this. SCAM SCAM SCAM and by reading these reviews I know it's true.

I have been having trouble logging into my account. I have used it a select few times in the past. Today, I was trying to use it again today, but it gave me an error. I tried calling customer service and all they could tell me was that the security department had a note on my account saying I needed to use a sender other than MoneyGram. The rep gave me no clue about what was happening or why, provided zero solutions or care in regard to this issue.

This company has the worse customer service I seen in my life. They kept my hard earn money that I tried to send to a friend saying they are reviewing it for fraud when I never have committed any fraud whatsoever. It's been 2 weeks and still I can't even get my own money back. If they can't send it to my friend then give it back. It's my money not theirs. Bunch of crooks is what they are. I hope they get sued for the illegal practices they are doing.

I have paid my mortgage 3 times via site. Information is stored. Each time there is some type of issue with the site. Today I have spent more than 4 hours trying to get a payment to go through. I have spoken with customer service located in India, chatted with live chat and also have messaged on Facebook with no answers in sight. Your site is garbage, your customer service is bigger garbage and I am pissed.

I was able to use their service. One time online for a very small amount of money. $100 or less. I was going to use their service again for an even smaller amount, but I got declined either security department. I happen to be a quadriplegic, and they stated that I have to go to a location to use their services. They state that they do not have to give me a reason why the security department declined my online access. Even after I asked to speak to a supervisor or someone else. They would not escalate the situation. I went to a location. And they said that I was not able to send the transfer again due to the security department and they did not have to give a reason why. This is either complete bias against someone with a disability or a violation of my ability to use this service in general.

I've been sending MoneyGram for a while but then I started using the mobile app in now I need assistance of a representative And I can't find one... I hate the fact that I can even talk to a representative, They make it impossible so you can get to them. I don't know why they do that. All they do is that they make us look at other companies to send money. Why they don't have a hotline for customers to talk to a live representative? It doesn't make any sense for a business to do that, I used to be able to speak to an associate and now I can't... They made it impossible for the customer... I will not ever sent another dollar through MoneyGram again. This is a violation, we should be able to speak to an associate. We are sending money here. Hello. I'm done with MoneyGram, I don't recommend anyone to send money through their service ever again.

Has anybody used worthless Moneygram before? It's obvious why they never make the top ten or even top 20 for that matter. Why can't we give minus stars to this oppressive and harassing worthless organization? So I am trying to send helpful money to good and honorable folks have known for sometime and know their situation neighboring a war zone is extremely destitute - in fact they may not survive this recent round of severe harassment exercises on part of Moneygram.

I RECOMMEND EVERYONE POST THEIR COMPLAINTS TO "MONEYGRAM'S" Twitter account and all their social media accounts because they're very bad with dealing with customer's issue. They express zero tolerance for anything in regards to customers! Start a trend "#boycottMONEYGRAM" for them to take customers issues serious. They have major online issues and they refuse to fix it and in turn blame the customers for their poor system.

I had a truly awful, no good, very bad experience trying to use MoneyGram to send money to my sister for a vacation rental that resulted in my account getting shut down and nearly losing my money. I attempted the transfer 3 times, only 2 of which the service reps (2 independent reps) acknowledged when I called to cancel and request a refund for the 3rd attempt (the money had been withdrawn from my account by MoneyGram but not released for pick up by my sister - why I still don't know...).

I made the transaction on 07/23/19 at 10:14am, and customer support is telling me that the business days starts to count next day. Why the money where in MoneyGram's account at 5:09am on 07/24/19 if the transaction starts on 07/24/19. So what they do is keep your money for week. Take advantage and don't care about the legal stuff they make you sign when you use their service. Very disappointed. I've been using MoneyGram for years. Never had this problem before.

I was Using MoneyGram once in a while. For no reason, they closed my account definitely. They are not giving any reasons, I cannot have any explications and they let me feel like a criminal. They openly told me to use another service from another company. I will do...

Been sending money for years to family via the Walmart to Walmart MoneyGram service. You can pick up your money from any Walmart especially where Walmarts are located in small towns or rural communities. Just like everyone else this month Moneygram: took my funds, didn't notify me the transfer was denied, called customer service no help, security rules & policies apply but couldn't tell me what policy I failed, get error message whenever I try again, even went to a Walmart to send funds but Walmart said MoneyGram won't let it thru. Now my brother who also send funds to his family has the same problem. With all the recent complaints the Walmart to Walmart service should take a look at continuing to use MoneyGram. I am complaining to Walmart too.

I recently made an online account with MoneyGram in attempt to send funds overseas to a friend. After making an account and trying to send the funds, I soon after received an email notification that my request cannot be processed. I tried to log in to my account, only to receive an error notification. I am no longer able to login, and trying to make a new account with a different email address is also unsuccessful. For no reason, I have been blocked from the website. I cannot even log in to delete my information or account. Since creating my account, I am suddenly receiving a substantial amount of spam email. I emailed customer service, only to get a reply saying I need to phone into customer service. Upon contacting customer service, I was given no reason as to why I am blocked, and that I must find another way to send funds, because they “do not trust my transaction”.

They had in their power to stop the criminals that lured me into a scam from cashing the money orders and they did absolutely nothing. They said money orders were flagged and they were still able to proceed with cashing them. I requested a replacement of money orders and apparently not even that mattered. They didn't care and most importantly it felt like they were on the criminal's side. I will never use their services again and I recommend you do not either.

Just like some people, not until recently did I experienced my first ever problem with MoneyGram. According to them due to Internal and External regulations they comply with that they blocked my transfer and that I have exceeded limits after sending 1,000 US dollars and was only receiving 280 US dollars in the space of three weeks. I believe every organization should have their policy but if a person has exceed limits then the transfer should not go through in the first place because we don't know the stress people go through to raise funds while the receiver is being made to wait even in a life or death situation for the refunds before they can receive through another means. I tried to contact them as to why the transfer was blocked with no response until after 3 days I wrote a message about making sure to post my experience with no response before I was finally responded to.

Unfortunately I do not have a great experience with MoneyGram. They shut down my account before I could even try to use it, and will not explain why. They also refuse to delete my personal information. And according to their own rules they do not follow EU GDPR. Be careful of uploading any ID papers to MoneyGram, you might not be able to delete them again.

Terrible and unreliable company to do business with. Their website locks accounts without any reason and strangely I encounter an error every time I try to log in. It does not let you make a new account either for a fresh start. I contacted customer service and was told I can never use my account or create any new account online and must come in person to make the transaction. The most inconsistent, rude, and useless company and customer service I have spoken to in my life. I will be using Western Union from now on who stands behind their business.

I tried to send money and my account was closed for no reason. I have excellent credit, over 800 FICO score and thousands of dollars in my bank accounts. When I signed on to my account and processed a transaction to send money they closed the account for no apparent reason. When I tried to talk to someone about it they would give me no reason and would not let me talk to their online security to get the account active again. They also shut down any attempt by me to activate a second account with a new email address. Horrible way to treat someone who has done nothing to deserve this kind of treatment.

Sent $1500 to my cousin in the States. She attempted to collect the money and was told there is an error. I called Moneygram to address the issue and was asked an array of personal questions about my family. After being on hold for almost 15 minutes, I was told they do not trust my transaction and provided me with a refund code. One day later and I am trying to collect my money only for the agent to tell me there was an error message and the code did not work. Called back moneygram to see what was happening only for them to tell me I had somehow received my money. Not sure where this money went because it was not in my bank account. I was told I had to wait 2 business days for them to investigate further. At this point I have no idea what will become of my money. It's simply lost in thin air. I DO NOT RECOMMEND this company at all. Customer service barely understands what you communicate to them and are not helpful.

I send money to my family using my online account, I received a text: "Your transaction has been approved and it is processing. This takes 3-4 business days. We'll notify you when it's finished and ready." After 4 business days it was still processing - no messages or any feedbacks from them and I needed this money to be picked up right away. So I called them and the assistant is telling me that he just cancelled my transaction and they are gonna do the refund for 3 to 10 business days and after that I am gonna be able to send my money FROM THE STORE but I am not gonna be able to use my ONLINE ACCOUNT anymore and I have to close my account.

I Needed to get $650 to a friend in trouble. The advertisement said they could send money anywhere "fast". Nowhere on the website does it really say how long they take but they lead you to assume it's online and it's fast. Only after the transaction is complete are they upfront with the fact that it will take 3-4 business days to process. I Placed the order on the 4th, a Thursday (holiday), money was taken on Monday and was not available to the recipient until late Wednesday. In a world where transactions happen in milliseconds, I would expect better service. I could have sent a check by mail and it would have gotten there faster; they are deceptive and unreasonably slow! Their customer service is rude and condescending. They are unable or unwilling to help and can only recite how many days it will take. In the end, my money was tied up for 3 full days and it arrive too late to help my friend. I cannot recommend them. I will never use MoneyGram again!

I chose MoneyGram because they stated on their site cash could be received within 1-2 minutes using a debit card. My son was out of state traveling - had lost his credit card and needed cash for food and gas to get the remaining 10 hours home. I attempted twice to send money- received error messages- only to find out they had taken the money- twice- from my bank account- but due to technical web issues could not process the transaction. So my money was on hold but my son could not get the cash. Every time I called in I was told to call back in ONE hour. He sat in a parking lot for 4 hours and still the money had not come through. We finally got funds another way and got him on the road. I was then told I would not receive a refund nor could we chose to pick up the money in another state (like the state we live in). As of this writing, the site is still down- 5 hours after I had attempted this- so I will try to get my refund.

Yesterday I was trying to send some money to my mother via MoneyGram. 1) I had to create an account and the Website was giving me errors, after contacting the customer support I had to change the browser and finally created an account. 2) During the process of transferring money it was giving errors again, and after trying three times I gave up. Because, money didn't go through. 3) I've had to contact my bank and I was told that bank approved the transaction but the MoneyGram returned the money. 4) So I contacted the MoneyGram via phone and I was told that the MoneyGram closed the account and I won't be able to use the service anymore (Never) and didn't explain anything. I asked to talk to a supervisor, which was bad idea. That person was telling me that my Bank is lying to me and it was because of them. I didn't get why my bank which is in USA would lie to me because of such a small amount of money.

I tried to send money to my brother-in-law and I find out they canceled my money order. I contact support and they tell me that it was something I was doing supposedly illegal which wasn't. I honestly don't know who's running that place but my brother might end up being fired because he cannot get to work to due to a flat tire. Now I got to wait 3 to 10 business days for my money to return to my PNC Bank which is legal by the way. MoneyGram go ** yourself.

After getting my account locked out for some odd reason (had not exceed transactional or monthly limits), I was able to create a new account, but after MoneyGram was offline for more than 5 hours, I attempted to send monies abroad and now MoneyGram has decided it will not accept PayPal Debit Cards (which used to work perfectly fine in the past). Really sick of the inconsistency from this company... Done.

This company steals money. I paid for $4000 to be paid out as $4000 in Jordan, to my friend there. I run a non-profit so every dollar is important. I paid for the service at a Walmart in New York. The MoneyGram agent in Jordan handed over Jordan dinar to my friend. They did this at a worse exchange rate. So I lost another $100 on top of the $80 fees. When I followed up they gave me the run around.

This company is horrible. I regret using their services. They like to take your money... But keep these receipts with reference numbers like gold, because should your transaction go wrong and you need a refund, you'll experience real hell. The customer service is really dumb and speaks poor English. Even through an agent they say they can't do anything unless you provide this number, or go to the original store, and what if it has closed? You can see transactions online, exact dates, sums, recipients, you have your picture ID... You still can't get your money!!! And guess what, you can request transaction history, but they charge YOU for $25-50 for it! That's the worst customer service I have ever seen. Avoid them. You have been warned.

There is always something going wrong with this company and they fail terribly with customer service. I normally send my wife money in Ghana and from day one they will allow you to send but when the receiver picks up it's a problem.. It is a waste of time and money dealing with this company. Trust me I prefer Western Union even though it cost more.

Utter Failure. They canceled my transfer and account, no explanation given, told me to use another company. Now I see why Western Union is expensive. Because it works. Keep away from MoneyGram at all costs.

If you value your time and money, never use this company. They take your money and you can not complain. You call a number and the attendants are in another country. They get their money and ready simple as well. Please do not ever use this company.

I had used MoneyGram once about 6 years ago or so and that was to send money to a recipient in the U.S. No problems in either sending the money or in their receiving it. I have not even logged onto the site since. Today, I attempted to log in to send money to my wife who is away on business and was greeted with an error message immediately after entering my login information. I contacted their support through live chat and was told security had put a lock on my account and said I should use a different money transfer company. No further explanation was given. Really? This is how they treat their customers? I would not use this service again if they paid me. They're not even worth a one star rating.

I have used this company on multiple occasions, in order to send money and charitable donations to my loved ones in Honduras and the United States. Usually there are no difficulties. Yesterday, for no adequately explained reason, my transaction was cancelled and my recipient was unable to retrieve the funds. I contacted Customer Services, only to be told that MoneyGram were ‘not comfortable’ with processing the transaction. The money has still not been refunded to my account. We have been made to feel as if we have done something wrong. No explanation for the transaction refusal has been given. My loved one is now in a very difficult situation and I am worried sick about it.

My son needed 50 dollars. I told him I would send it MoneyGram. Never had a problem before. Same ID. Same person. Now I was told they didnt feel comfortable sending the money. Really. Who does that. Had a friend try and send me money. It got rejected. Told the same thing. They didn't feel comfortable and some consumer bs. I will never ever use MoneyGram again. Poor customer service and no one knows what they are talking about. Don't use them. They are just trying to take your money.

This service is FRAUDULENT and a SCAM. They tie up your money for days collecting interest and neither transfer it or refund it. Their customer service is a JOKE! I'll be filing federal complaint today.

Moneygram is on a whole new level of stupid. They stopped my money because they wanted to know how I knew the person?? Who in the heck do they think they are to inquire about my personal relationship with someone I'm sending money to!!? Whether it's my gay lover, childhood friend, ex girl, or my ** that stuff is none of your business!!! Now I see why all the horrible reviews. Once was enough for me. I'll stick with Western Union and never have my privacy invaded again!! So embarrassed!

I was sending $300 to Thailand online. The transaction was successful, but 40 minutes later, they sent an e-mail that the transaction was cancelled. I called customer service. They said they could not give me a reason for this, other than it was determined by the security department to protect me. I told them that I know the receiver and was willing to take the risk. He was unwilling to give me any info and said I would not be able to ever use MG again---neither online or in the office. And that they can hold my money for 3-10 business days.

My other half was working in North Dakota and lost his wallet. He needed money to take the train home. I sent everything I had to spare ($500.00) to his coworker to give to him. About three hours after I had send it online, I received an email that my transaction had been cancelled. I checked my bank account and the money had been taken out. I called MoneyGram to see what the issue was and they said that at any point they have a right to cancel a transaction. I asked where my money was and they told me that the money was never taken and to call my bank, it was on their end. I called my bank and they said the money was taken out and hasn't been authorized to be placed back, it was on MoneyGram's end to send it.

I used MoneyGram 2 times in my life, once I sent $200 to a friend whose wife passed away young to help with funeral expenses and once I sent $375 to my future wife to help with bills and so on, today was my 3rd lifetime attempt to send 300$ to my fiancé. Same person I sent last time and my transaction got decline and I got an email stating that my account is closed forever, no reason given. There are million other ways I can send few hundred bucks to family or friend, MoneyGram is the worst I ever experienced. Will tell everyone I know not to even consider using them ever.

I just sent over $1200 to a family member overseas through MoneyGram, they provided me with an authorization # and the money was taken from my account.but when my cousin went to a location to pick up the cash they told him that’s an invalid reference #. I called the MoneyGram customer service and tried to see what’s the deal of taking my money from my banking account and not have the reference #. They told that I have to wait 3 to 4 business days for someone to pick up the money even though the money was taken from me. All this looks to me like a scam. Even the customer service representative sounded just like those Indian scammers with an English name.

I had to cancel and redo my transaction TWICE due to needing to change minor things on the name of the recipient. NOWHERE did it specify what was need (I had to add "III" to the end of the name), but was told it was in the agreement (tiny print that I couldn't find the second or third time). Customer service was NOT helpful at all. The first time that I called, the person was very rude. The second time that I called, they hung up when they went to transfer me. I will NOT be using them again! DO NOT RECOMMEND!

Wanted to send money to the States, got right to the end and it says, "We are reviewing your transaction for security reasons." Really seriously. Then get an email saying, "Unfortunately we cannot process your transaction." No reason whatsoever. Crap company.

I had my account permanently blocked from trying to send my fiancée money in Ukraine. I have her passport photo, pictures of her, her mother, and I all together and evidence of taking vacations together. But none of that matters, because the fraud system flagged my transaction to "protect the consumer". I would understand a temporary ban, with the ability to send in documentation to verify everything.

They are unprofessional and unknowledgeable, a bunch of damn idiots. They need to close the company if their business is to send money, but they are denying the process. Flagging transactions and canceling for no apparent reason, really puts the sender and receiver in an inconvenienced situation. Do not use MoneyGram.

I wish I’d read these reviews earlier. Tried to send $60 to a friend in the Philippines. Everything showed it was available for pickup. Nobody contacted me that there was a problem. But my friend couldn’t get the money because there was an “error”. I spoke to customer service and the supervisor who said:

Don’t ever use express pay EVER. I sent $121.00 to Verizon for my phone bill. The liars at MoneyGram said payment sent 3 days ago when I sent it. Verizon has not received my payment and MoneyGram refuses to refund my money. I hope you all burn in hell. Don’t use MoneyGram for anything. They are a joke and they steal your money.

I will never use the online MoneyGram ever again. I was wanting to send 20.00 to my brother that live in the same state. We both stay in Florida, but he stays in South Florida and I stay in Tampa. So I went online to try to use MoneyGram services and my account was blocked. They provided to me their contact number. I called and I explained the issue and the Customer Service Rep told me that I would have to reopen a new account but under a different email and phone number, because I haven't been using their services which by the way that is the most dumbest crap I've ever heard. Why would I want to open a new account with the same first, last name and the same month, day and year of birth, but I would have to use a different email and phone??? I've made up my mind and I sent the 20.00, through Western Union online. It's better than these **.

I tried to send money through MoneyGram service online and it didn't send the money and locked me out of my account. This money was for a VERY IMPORTANT business transaction. Called support number and was told I would have to go to my nearest location to send (My nearest location is 45 minutes away!) and was NOT given a reason as to why I was locked out! Went to the nearest Walmart and tried to send the money and it said there was an error and still wouldn't let me send the money. The employee didn't know why and was NOT helpful at all as to rectify the problem. I will NEVER use your money services again and I will tell everyone I know NOT to use it either.

We tried to send money to my son in the next state. MoneyGram took the money. But when my son tried to get the money, he was refused. MoneyGram never contacted us to say the money was not delivered. Waded through the Byzantine automated phone system. The agent could provide no explanation why the payment was unavailable. She suggested breaking the money into smaller segments (and paying a service fee each time). She would not guarantee that would work. After much pushing, she finally gave us a refund code. This is May 29, 2019. Reading the reviews of this month, people over and over again encounter the same problem.

Have been sending money to friends in Ukraine for YEARS. Travel to see them at least twice a year. Tried to send money to help out with father's hospital bill and was denied. Called and was read some B.S. off a script. Tried email to get an explanation but am not going to hold my breath. I suppose they can run their business any way they want but their customer service is an absolute joke.

As many of the other folks who have submitted reviews, I have been using MoneyGram for quite a long time with no issues until recently. Lately, I have received an error message indicating my 'transaction cannot be processed at this time... Try again later' or the transaction seems successful but the receiver is told at their end the transaction was cancelled. When I call customer Service, they refuse to tell me a reason why and process the transaction for a refund. A very frustrating situation both for me and the person receiving the funds.

These pieces of ** permanently blocked my account. These scum don't have a way to remedy an incorrect fraud determination. My girlfriend is from Ukraine, I have traveled many times to her and even have a picture of her passport so I can book air travel together. These morons don't care and don't want your business. If you send overseas, more than once or twice just mail cash. You have better odds of it getting there.

I have a lot of family overseas and have been a loyal MoneyGram customer for the longest time now. There’s not enough characters to describe the entirety of my customer service experience when I called for a refund. All I will say is the customer service rep drove me to tears, refused to transfer me to a supervisor, and even went as far as lying claiming that she’s the supervisor and basically insinuating that she’s the highest form of management at money gram... as if that wasn’t enough she went as far as HANGING UP on me all because I begged her to show me compassion and refund me a service fee of $11 with my money order refund..

I opened the account, got approved and confirmed via email. Next minute my account was permanently blocked for my “own security”. I was to the store, called to the person over the phone, she escalated my issue to another, more stupid rep. Same robotic, not helpful answers about my “security and protection”. I mean, what is this idiotic company anyways...?

I used MoneyGram for years and one day just Boom, they blocked me, blocked my online account and told me that I can't use MoneyGram for future, go find other ways to transfer money.. I see a lot of people got this problem, I hope MoneyGram will go down and never open again.. ** you MoneyGram.

$300 US taken out of bank account and reference number given for mobile money. It never came. Sender told for security reasons money could not be sent. The amount of money was too much. Find another way to send it because account is flagged. That after talking to 3 people. There are expats, business and purchases to Africa. $300 is not a large sum of money. Now it will take 5-10 days to refund the money to sender. Africa needs to ban this Company.

I used MoneyGram as I have done no less than 100 time before to send money internationally on the 15th of May 2019. Today, 4 days later, I was informed that the transfer had been cancelled by MoneyGram. I call to find out the reason since I suspected that they we accusing my of some international money transfer fraud. They refused to give me a reason and told me that in the future I would have to use another service. When I tried to log on to my MoneyGram account, it had been deleted. To make matters worse, they have had my money in the hundreds of dollars for 4 days and tell me that it will take up to 10 additional days for a refund. Use MoneyGram at your own risk.

I sent a payment to a friend and I was temporarily double charged. I asked clarifications without any accusation of a sort and they disabled me from sending any Moneygram any longer online. From now on I'll have to go to a Moneygram location. They refused to provide any explanation or reason. It's the perfect mafia business. G

MoneyGram denied me from opening an account or even sending money in person at their locations. I called, emailed and chatted with them and each and every single time they will simply tell me: There's nothing they can do about it and that's the final decision. I asked them to at least tell me why, but no one seems to know the answer. Horrible. That, to me, is a discrimination pure and simple.

Opened an account online today, sent my funds and received 2 emails stating approved with my confirmation number. My 200.00 was immediately removed from my bank. 1 hour later I received an email my account was closed and transaction canceled! No reason or explanation! I first spoke to Robert who could not tell me anything about the transaction being canceled nor could he speak clear English, he sent me to online customer service whom as well didn’t speak clear English or give any info! Asked for a supervisor and he said the same as other 2!

Went to pick up my cash today after traveling an hour by train because of limited location in my area. Was told to call the sender because the transaction was not going through. They had taken the money out of her account already and we had gotten our reference number. She called MoneyGram and was told her transactions were denied and her money was refunded to her account. They could not give her an answer as to why they did that. Never more will I deal with this company!!! They also blocked my mom For no reasons. We live overseas from Our parents and this is how we got our allowances through this company! Very unreliable!!! Never again!

Tried to send $100 to our son on Texas for his senior trip. Did the transaction online and everything went fine. Son went to pick up the money and was told that because he was not 18 he could not pick up the money so he should have the sender....his dad, contact MoneyGram and put it in his mother's name to pick up. After searching for the right number finally got in touch with customer service.

Your customers service stinks!!! You closed my account then on top of that told me I can't used your service online or in local shops. I asked for an explanation to why this has happened, you couldn't tell me anything but only data protection. That still doesn't explain why the reason I can't used the service to send money. I'm not doing fraud or money laundering, I'm just sending money to my son and there is no crime in that. I wouldn't recommend or used your services ever again. Thank God I can send money with other companies..

The website gave one fee, and when I checked out I agreed to that fee. Once I checked my bank account they charge $40.00 more. When I complained their first excuse was that it cost more to send outside the country, When I corrected them I was IN the US sending to the US they changed their story. Now when I log into my account it shows 2 different fees to send the same amount.

They subscribe my money from bank account in same day-process not done after 5 days! It is mean, -they use my money in short credit, and I will pay fees for that!!! Please -don't use this service! It was my last time work with them!

MONEYGRAM in Colombia, South America (Its representative Banco de Colombia BANCOLOMBIA) refuses to pay because they cannot identify the transfer reference number on the global Moneygram Information Platform. Even if: Moneygram headquarters confirm IN WRITTEN that funds are available to pick up. Moneygram Case number ** $899.99. March 15 2019 to May 8 2019... and continue noncompliance... for long undefined time. I reported to following controller entities and nothing can be done to make the GIANT MONEYGRAM to release the funds. Reason: MONEYGRAM SYSTEM FAILURE. Contributions of MONEYGRAM, to AGGRAVATE, their noncompliance are:

My friend sent me $400 dollars because I needed some money urgently. I went to pick it up at a CVS that is identified as a MoneyGram location and they said they cannot give me the money because it exceeds the amount they could give there. I was told to call MoneyGram, which I did, and over the phone, the manager told me to go to Walmart, where I would for sure be able to pick up the money. So I did and the same problem occurred. MoneyGram has a policy where locations can only distribute $2500 in total across all clients every day, and Walmart also had exceeded that amount.

MoneyGram just closed my account without any reason. I was using this service for the last 8+. What was disgusting that an email was saying "After careful review ...". The email was generated by the system automatically and send to me in a matter of seconds after the online transaction was rejected. "Careful review" they said. They make me feel like I am criminal. No explanations were given when I filed a complaint via website and later called the helpdesk.

I used MoneyGram for months now to send my girlfriend money now and then. However one day they just up and banned my account from ever being usable again. I called them because this money transaction had to go through due to the importance, thinking it was some sort of fixable error. All they would tell me is that they did so for security purposes and my protection, never stating why and that I could not create a new one, no explanation, and to seek alternate transaction methods. The asinine horseplay by MoneyGram has put me in a bad spot. I could never recommend them to anyone if this is how they treat their customers. I now see why they have so many issues across the board, steer clear from Moneygram. They have zero value in their customers.

Back in February 2019 I used MoneyGram to send a little bit of money to a friend ($400). The friend needed this much more money for a down payment on a car. They were without a car at the time. That transaction went through fine. Today I tried to log onto my MoneyGram account (which I set up back in February for that first transaction). This was the second time I was going to use MoneyGram. After inputting my email address on record and my password I kept getting an error message and it said "try again later." I tried this several times over the course of about 4 hours, with the same result. I finally got on the online chat help service at MoneyGram and chatted with a representative. After looking into my issue he said he couldn't help via chat and I'd need to call customer service, which I did.

I sent some money to my sister because she had no money to buy a ticket to Iran from Turkey. She did go and they ignored to pay her the amount. After 3 weeks calling and writing the agent in Turkey said that they can't do anything and the German agent could not speak German and I didn't understand his English or German. Finally I have noticed that MoneyGram is just a modern Bandit Thief and nothing else. If you want to lose your money and time and nerve then you can do business with MoneyThief.

Having been sending money with MoneyGram for the last 4 years on a weekly regular basis to the same recipient, MoneyGram has suddenly decided that they're not happy with transaction! And have refused to send it. They have also taken the money from my bank account and not yet refunded it. I was informed that the refund would take 10-12 working days. I have now been waiting 35 days!!!! Why can MoneyGram take money from my bank account in under a second but it takes them 12 days to refund! Why do they send you an email saying, "Your transaction is approved and ready for collection," when it's still in the review process! Don't use MoneyGram. In the last 3 months this company has introduced ridiculous high and overcomplicated rules to ensure transactions are not fraudulent. Their call centre staff are badly trained and very rude and disrespectful.

I sent money to Turkey and they blocked it for days and after all documents were provided the person wasn't allowed to collect the money so I had to get it back after a week of constant contact. Now I tried to make sure that if I send it through another country (Australia) they'll confirm it going through without any problem, answer was, "Send money first. We'll let you know afterwards!!!!" Who in their right mind would use such an unreliable useless service??? I'll never used it again and will inform others to use other services as well.

I have been sending money to my wife’s relatives in a rural part of the Philippines for a few years without incident using WesternUnion. I tried to shift to MoneyGram as the pickup is mere minutes from her relatives' home as opposed to an hour using WU. In September 2018, I used the MoneyGram online app to send money. No problem initially. Twenty minutes later, I get a text and email saying the transaction is cancelled and my account is canceled. Additionally, I was informed that I could no longer use their online service.

I lost my money order. I submitted a request for a new money order. First they charge you 18 dollars to process it in 3 days, or you can wait for 1 week. Then the kicker is you still don't get it back until 1-2 weeks later, unless you pay $22 for overnight shipping. Then they send you a check in your name, instead of a money order which you purchased in the first place. So now you have to cash the check so you can get another money order. Then MoneyGram puts the date you filed the claim, so it is a 7-14 day old check when you get it and no one wants to cash it. So then you have to put it in your account and wait for it to clear. I will never purchase a money order from them again. No one intends on losing anything and MoneyGram makes it worse.

DO NOT TRUST MoneyGram WITH YOUR HARD EARNED DOLLARS. After 2 years of reasonable use suddenly a very important transaction is "INVALID". The explanation, after I deciphered the poor English of the rep was that MoneyGram reviews some transactions and this little $70 transaction was not approved. Why? they can't tell me. Rep reads from a set script and repeats the what but not the why. Oh yes, there are no supervisors or managers in the whole of MoneyGram. All of the reps work on their own. Worst customer experience ever. They are keeping my money for 10 business days (and earning interest on all the monies they keep without explanation). Could add to millions a day!

I sent $75.00 to my son to use for medicine for my granddaughter. Transaction appeared to go through with no problem. I called and gave my son the reference number to pick up the money. When he got there they said the reference number was invalid. I checked, thinking that I had given him the wrong number; I hadn't. Then I called customer service and was told that the transaction had been "declined." When I asked why (I was nowhere near the daily or monthly limit) I was informed that MoneyGram reviews all transactions and reserves the right to decline to process a transaction. However, no one could tell me why it had been declined; but said they would refund my money within 5 to 10 business days.

I've been MoneyGram customer for past 6 years. In past 18 months something started happening that couldn't be explained by their customer service (mind that customer service is located in South America and they're far away from speaking "good" English). 18 months ago I noticed a transaction in my online account showing status of "processing". When I called CS they escalated it to their higher tier security but never got a call back. This transactions would show in my account for another 18 months.

MoneyGram is the worst money transfer company there is on the planet, in particular their agent Bank of South Pacific (BSP) in Honiara, Solomon Islands is one of the worst agents in the world. Let it be known to everyone and travellers to the Solomon Islands, never ever use MoneyGram in that country, it will take 1 week before you collect your money, and it will take 1 week just for a simple correction to be made, and every time they give you a Reference Number it is always invalid then after 1 week you will get a Reference Number that is working, their customer service is soooo horrible and **, what a damnest MoneyGram agent and MoneyGram is the worst money transfer company, never ever use them. Go to Western Union instead. They are first class with first class customer service!!

I sent money fine one day. Loved the experience. Went smooth. Next time I go to log in I realize I can't remember my password so I chose forget password and the nightmare begins. It keeps giving me error. I try several times. Finally I email contact. I get no response. I try again a few times and give up. Few days later I try again, still getting error. I decide to call. Talk to someone and the person was no help at all. He had me try to change password with him on phone. Didn't work. He said choose different browser. Did that. Didn't work. He said try from a different phone. I did that too. Nothing worked. Still error. So, he's like try again after 30 min. I tell him I've already tried after couple of days and it is not working. Something else is wrong. He keeps saying same thing. He hangs up. I try again after 1 hour. Error message still. So, now I leave bad review. Bad.

I needed to send money to my grandson, per his suggestion and against my better judgment, used Walmart 2 Walmart money transfer as the way to accomplish this. I got redirected to MoneyGram and the experience has been not at all satisfactory. On April 4, I initiated the funds' transfer from my checking account. It is now April 9 and the money is still 'processing.' I understood up front that this transfer would take 3-4 business days. Now for the specifics.

MoneyGram is a scam, they just look for a reason to hijack your own money by saying they are protecting the money (apparently even from the sender). I call it legal robbery and government don’t do anything about it, I have sent a couple thousand at the time of funeral of a family member when they needed it and it’s been 4 years and money is still sitting with MoneyGram and they are not even refunding it back to me, horrible service and apparently the call centre is in India, country is full of scams, I know that because I’m from there and when you call them they treat you like it’s not your money and you are asking for a loan instead, they asked me to provide a death Certificate of my dead family member, they asked me what was my grandfather's name and what did he do then they asked me about what do I do.

MoneyGram "security" flagged my transaction and closed my account. I went online, chatted with an agent, answered questions and the freeze was lifted. My transaction went through without a problem. Fast forward 10 days later - same exact person being sent money, same thing happened. Only this time the agent stated "I cannot do anything for you".

Horrible experience! The online platform claims to be international but it’s not. After spending the time to sign up then transfer money, the transaction was denied then I later got an email telling me my account is suspended! No explanation either. I found out from the reviews that MoneyGram is the reason and not me or the person I’m sending money to. They just suck and are a waste of time. I informed them on the phone I will go out of my way to make sure none of my family members and friends use them for wasting a lot of my time as they did yesterday. I hardly ever write any reviews but I had to for this one.

I've been using MoneyGram since my marriage to my foreign-born husband almost 5 years ago, on almost monthly basis. Small amounts usually, as that is what we needed. I usually reserve larger transfers for our property building by bank wire. We just received our joint tax return, so I decided to use MoneyGram to transfer less than 3K to him to buy a flight ticket to US locally (better prices) and to do some shopping for us for local goods. The reason I chose them was because of speed and convenience. The problem is, it is one of the African countries. Not any of the scam related countries, either. Not on a sanction list.

Please beware of this scam MoneyGram website. They completely moved to Offshore recently. If you tried to call customer service for any issues and if they dont like your conversation, they will block your account. They will claim "Due to security reasons" and they refuse to give you more details.

I was going to transfer some money to family in Nigeria for a funeral and decided to use MoneyGram.. They told me the service was free but might take 3-4 business days. 2 days later, almost $3000 leaves my account. A few days later, after the 4 business days, I get an email stating that the transaction was cancelled. No reason or justification. I am mad but that’s not even the issue. I notice the money never came back to my account. It’s been a few days still and I can’t find the money. MoneyGram says my bank has it. My bank says MoneyGram has it.

I am 64 year old heart failure patient with a pacemaker. I send my grandchildren money once per month to help buy a few things for fun principally because they live in an apartment and doing but work for peanuts. Recently I used MoneyGram online to send them money and the money was promptly deducted from my bank account and even showed at the destination Walmart that it was there and ready for pickup. But my grandchild was told there was no money there. After a call to customer service, the representative said there was nothing he could do and the email address I used was not in the system. In other words, they had my money but knew nothing of me and told me there was nothing that could be done.

I wish I didn't have to give one star. I don't want to give any stars. Worst experience ever. It's Big Brother in action. They ask you a bunch of personal questions and then dictate whether you can send money or not based on your answers. "It's for my protection." I don't need your protection. I'm an adult. It's my money. If I get scammed, that's my business. There are less invasive methods for sending money. Go elsewhere and you'll actually get your money sent. Don't waste your time here.

I have been using MoneyGram since 2012 sending money to the same recipient over and over. I have to send $2000 to her, I was told due the scam policy the transaction does not adhere to that policy so unfortunately they are not able to proceed. The gentleman said I should find somewhere else to send my money. He gave me a number. Said I should go to an agent location to get my refund. I went to an agent location and was told that the money could not be refunded until 2 -4 business days. Such major inconvenience, will never do business with them again.

Have done 2 transactions/money sending. 2nd one was blocked. I had to call. They asked so many questions, "Why this?" "Who is the person?" "What the reason? & bla bla bla..." All of these for security reason!!! Spent 30 min on the phone with 2 people to solve the SECURITY issue...amazing!!! These guys are not better than Xoom... They are in the same class!!!

I've used MoneyGram over to send money to my mom and kids. Now I tried to send money to friend who got in problem. They told that the money is on hold. Have to return it. Over a week now I've not received my refund. Now I tried to send money to mom they told me I can't send it back. My account is block. How hell my account block when I am p e sending the money for medical my mom. Name is always there. I was on the phone with staff. Cannot speak proper English. Cannot explain what happen. Those really need to address with customer. Don't have staff who can barely relay a proper situation. Thank you.

Attempted to send $1000 to our son. Never received confirmation, called was told to wait, I waited 4 days when I called India again. I was told that my transaction had been canceled even though the $1000 was taken out of our account 2 days prior! Additionally, I was told that my account had been closed, I asked why, the representative said, “he was sorry for the inconvenience.” I asked to talk to someone higher up, the representative said, I would be told the same thing “sorry for the inconvenience.” I asked for a case number, anything that would tie me to my missing $1000. I was told that they did not give case numbers. I was told it would be 3-10 for the money to be put back into my checking account. Terrible customer service, horrible communication with someone that could barely speak English... Never again!

MoneyGram unilaterally closed my account after 3 years for no valid reason. Additionally, they processed a transaction from my bank account and have not refunded my money. I contacted MoneyGram by phone regarding closing my account and there is no one that can or will provide an explanation for closing the account nor is there any recourse. They also verbally said that they cancelled my international money transaction after withdrawing the money from my bank account but, I have not received a refund.

OMG! The WORST experience ever! Walked into a MoneyGram location with $3000 cash to send to my son in another state. Was given the reference # and sent it to my son. When he arrived to pick up the money he was told there was "no record" of the transaction. I had to call MoneyGram and after answering a bunch of questions I was put on hold for at least 10 mins before "he" came back on the line & said he had to transfer my call to another department and finally after waiting for another 20 mins for someone to pick up the call I had to explain everything all over AGAIN and be put on hold AGAIN and then mysteriously my call was disconnected.

Most of the other "money exchange stores" have the data of 10 years. If you ask for transaction history from MoneyGram they will charge from $25 US to $100 depending upon how old the transaction is made by you. I will not recommend this to anyone.

So I tried to send money to someone and when she tried to pick it up she was told she couldn't. I called to find out why and they told me they are closing my account and won't tell me why they are doing so. She needed that money to eat that day. So from now on, it's Western Union. ** Moneygram! If I could give zero stars I would. If I could give negative stars I'd give it -15,000,000,000.

After years of using MoneyGram my account was locked without warning. I chatted and called support and was treated like a criminal. To be told to find another money transfer company was beyond insulting. No notification, no explanation, no appeal and no chance to clear my name. I don't have any recommendation for an alternative for you, but I will tell you this. If you have any other way to transfer money I strongly advise you to use that method. Hopefully turning away loyal and innocent customers will lead to their eventual demise. Horrible...horrible...god awful company.

I made a transaction on 2/25/19 to an account that I send money on a monthly basis. In less than 24 hours, my receiver advised me that she had not received the money. I called MoneyGram at least five different times in an hour alerting them that my receiver had not received the money. One agent advised me that the money may have been sent to a different account since I may have clicked one wrong digit for the number I inserted. I argued that the confirmation number stated that the money was deposited into the account number that I send money to. She advised me to call after 3 to 4 business days. I called after more than 7 days to only to find an agent who hung up the phone on me concluding that I was disrespectful!

Tried to send money to 2 different people who are related and they would not send the money to them. They said they were not comfortable sending it. Over the past 2 years have sent plenty of money without an issue. Now they have issues with it. They try to ask personal questions about your work and where you got your money from and what is it to be used for and how is the receiver related. Would not answer the questions. Told them you would have to get a subpoena for that information and I did not have to answer them where they told me to go back and get my refund. Told them to have manager call me and they said no they dont have to. Also press 1 for feedback and still no one has called.

Completely terrible company that will steal your money then delete all traces of your account. I tried to make a new account two different times and wasn’t able to complete it. Once I finally was able to speak to someone they said I could not use online services.

I sent 400 dollars twice. Tried to send 1000 to pay rent. Got a message to call for additional verification. Did that and was told MoneyGram does not feel comfortable sending the funds. Not only that but then they deleted my account without an explanation. Customer service was no help! I swear they are just the most idiotic people I have ever encountered. Now I am not sure how my rent will get paid... How does a business run like this? I had given them literally everything they needed to come knocking on my front door. What the hell is wrong with these people? They are located in different countries with heavy accents... I am not even able to send money thru Western Union now! I'm not the one doing fraud. I wouldn't be surprised if it was them!

Attempted to sent money online twice unsuccessfully and contacted customer service but got a runaround for two days with no help -- Had to cancel the first transaction due to failure to generate reference code needed for receiver to pick up cash. Then I was informed that refund takes 3-10 days but then I could resend the money again while waiting for my refund. I completed the resend and the same issue with not receiving reference number. Contacted customer service after over 24 hours initiating the transaction online and got lectured as to how the system automatically generates reference code and there's nothing they could do but cancel again. Now they owe me twice for cancelation but expect me to wait another 3-10 days before my refund. And, yes, they could not escalate the problem further and I'm supposed to wait for two refunds for the same incomplete transactions -- what a way to treat customer!

MoneyGram remind me of chemotherapy, while trying to destroy the cancerous cells it also destroys the healthy cells with no guarantee of a favorable outcome. Moneygram While trying to clamp down on scamming, they have successfully obstructed thousands of law abiding people trying to assist their families or friends in need of finacial assistance. Many people rely on relatives to send remittances. I use Moneygram to transfer money to my mother on a monthly basis because of the convenience of the local Walmart and ability of using my debit card to transfer money.

I have had all the same problems everyone else has above but I had to continue to use MoneyGram to send money to my family in Costa Rica. My online account was arbitrarily canceled one day. Then I went back to sending from Walmart. And now they declined my transfer for no reason. I then was informed to try again later or another location. I went to a Checked Cashed place and tried to send. Also got declined. Then my wife tried and she got declined. They said we reached our limit. And the limit is $10k every 6 months. I have only sent $800.00 in the last 6 months via MoneyGram. I was on the phone and requested a manager. All they could ever tell me in the Filipino call center is its the "system" we don't have access to the "system" the "matrix" blah blah.

You are supposed to pay 12.50 € for a fast transaction (10 min service). Not fast at all, that's totally a lie. I sent money from Greece to Romania and after my friend was there to receive the money, she was told that she has to go back after 48 hours in order to receive them. I called MoneyGram to ask why is happening that after I paid for a fast transaction and not after 2 days or what transaction and they did not give me a clear answer (something about other countries regulation, nothing specific). Hopefully my friend was able to take the money after almost 67 hours. I do not recommend to anyone send money aboard with this company. They do not inform properly clients and as a result they mislead people who pay for their services. They are not trustworthy!

MoneyGram stinks all the way around. Once your account gets locked out online they even stop you from using a MoneyGram location and their customer service is not good either. They lost a good customer.

I send money home and my receiver couldn’t pick it up due to missing information but I checked myself twice and on my part I did everything right so I call to find out what was going on and talked to people the I couldn’t understand. I don’t know what they was speaking but it wasn’t English. They acted like it was my fault. I couldn’t understand them. I’m in America. Why can’t I speak to someone from America and not India or who knows. Anyway frustrating dealing with this. I went to Western Union??? and it was cheaper and better service. Don’t use Moneygram. Save yourself from a headache.

I sent money which was undelivered to a company so it was just sitting there. Moneygram NEVER notified me! Luckily I checked on it and decided to call Moneygram. I was given a receive ref# but when I went to pick it up I couldn't. The representative was rude, short and told me I cannot speak with a Supervisor because I only had one option.

I went to pick up money from my sister as was told. I couldn't pick it up and after my sister called to find out what was going on they said I was reported as fraudulent... How? Unless the ** woman at customer service profiled me from the amount I was picking up. I've never done any kind of criminal activity and that was the most belittling experience of my life.

I had originally wanted to send money abroad, but, like other reviewers here, that transfer was denied by MoneyGram (allegedly it was to protect me from internet scammers). That is, of course, their right to refuse. A the refund was issued under the new transaction number. As it turns out, the original MoneyGram agent has misspelled my first name by one letter (even though he was looking at my ID). Because of that error, the refund could not be issued to me even though I had the receipt which showed my bank card number, from which the money was drawn.

I'm very disappointed with MoneyGram. After 3 days of sending money for urgent case they refused to give out the money, and when I called for refund, they said I have to wait for another 10 days for my refund, what a disappointment, and this is my fifth experience, am done with MoneyGram. They are not reliable.

I made a transaction at the beginning of the month on the 8th of February and money was taken out of my bank account immediately. It didn't post until the 13th. That's like a whole week and till date I'm still struggling to get my transaction to go through. Been calling like every other day and I'm being told it's a technical problem. So I asked for an escalation to speak to a supervisor and got denied like wow. So on that note I called in today being the 24th of Feb. Got escalated like 5 times.

On Friday February 22, 2019 my brother went in to Walmart in Hope Arkansas and sent me $1,400 to Maryland. I went to two Walmart in Maryland, the one in Hanover and Severn and they both refuse to honor the agreement - he paid the fees to send the funds, and they said they had a limit of $400 and they would not give me the money my brother paid to send me. WHAT a ** RIP OFF.

I sent my friend a $100 Feb 15. For some reason it was rejected and cancel. No explanation. I called customer service and they told me that I have to wait 3 to 12 days to refund my money back. Why? It takes less than 3 minutes for you to take my money but 12 days to refund it back. This is crazy. I will never use MoneyGram again.

I have used Walmart MoneyGram for four to five years to send money to my grandchildren and daughter in another state. It should be simple, right? It used to be until every person employed speaks a language other than English. They sent me an email that said all was good and the money was ready to be picked up. Then my contractor goes to the Walmart and is told, "Sorry, the sender has to call in." So, I call in. I talked to four or five different people and finally get to the "FRAUD TEAM" which is a total joke!!! I give them all the information they ask for, provide them with all the CORRECT information, and then they start asking me stupid questions, like "What is the money for?" I tell them, and they want to know if I've ever met him. "No, not personally but I'm not home. I'm in another state and he's a student of my neighbor who I've spoken to on the phone who is also at my house and overseeing the project in my absence.”

I sent money through MoneyGram and it was immediately deducted from my account. My son was not allowed to pick it up. They would not give me a reason. NOW my money is in MoneyGram's bank collecting interest for 3-10 business days before my refund. I view this as theft and will report to the Attorney General. I've never been so mad as a thieve so public.

I well never use MoneyGram again. Every time I use it they deny it or it'll go through and then they deny it a few hours later. You try talking to them on phone and you can't understand them cause their English is poor. If you send overseas they instantly think you're involved with terrorists if it's $500.00 or more. They are a bad business to deal with. Western Union is the way to go.

MoneyGram is not within practice of business ethics. Did a transaction on the 14th and received an email. It was a success and receiver could pick funds up. Few hours later receive another email, this one stated cancelled and refund will be issued in 3-10 business days. That is awful. This was $800 plus 89 to make the transaction. Called and was told basically they made the choice to cancel and close my account. No reason or explanation than that was that. How to treat anyone like a write off or not explain themselves is ridiculous for a business. Worse is to play around and hold someone's funds in that manner. If they can cancel on a whim then they should reimburse on a whim. Do not use MoneyGram!

I WILL NEVER USE MONEYGRAM AGAIN. This was my first time and my last time. I will take the time to give my feedback. MoneyGram is uncomfortable with my 1 and only $200 activity/transaction. I notified them that I sent my sick friend of over 30 years, money using this service. $200 measly dollars just to help him out. I received a confirmation that the money was sent. Then I get a notice of cancellation without any explanation. Upon further inquiry I was informed they were uncomfortable and not only did they not process my transfer but they deactivated my account and kept my money and it’s been 5 days. I’m uncomfortable with that!! It’s appalling.

Never had problems sending money online, it kept saying error, decided to contact customers services. They are clueless about how to assist you, telling me to open a new account, from saying, "Sorry I cannot help you." If you going to run a business train your employee to resolves the issues instead of causing a bigger issue. Very frustrating, for the sender, many of us can't get out and about but can send money online which is a good thing: MoneyGram was ok... Now it's below F!!!

If you are trying to send over 800 dollars via MoneyGram please book the following week off work to allow yourself time to make endless phone calls to MoneyGram who repeat robotic statements but actually never solve your issue. 40 times... The protocol of the recipient host country is not releasing your money... Take blood pressure medication before you call them and have the lowest expectations of the transfer going through. Recommend your recipient pitch a tent outside the pickup place to save going back and forwards several times every day for a week. Alternatively just wire transfer via a bank.

I am receiving money from the US and when I tracked online to see the status it says "check your email for confirmation that the money has been sent". So what is it supposed to mean? I hope it doesn't mean there is an issue with the transaction?