MoneyGram Reviews

Moneygram was contacted via their agents for photocopies at a outrageous cost of 24.00 per order. I was told to express pay the amount and I would have them in 2 business days. Not the case. After calling to check on their status and being hung up on 3 times I was told they would send the copies which are no longer needed as the case was settled without them, but they would not refund my money. I never have dealt with such rude people in all my life. Moneygram is a scam and never in my lifetime will I ever ever use them. PS, they need to learn how to speak the English language. Crooks I say crooks.

I needed to send some money to my family back home very quickly so I chose to do it through moneygram as they claim to send the money within 10 minutes. At first, the local agent at a walmart insisted in not putting the middle name of the recipient even when I asked them for. So, when the receiver went to collect the money, he was denied for not having the full name even though he presented the reference number. I went the next day and asked to amend the receiver's name and send on his full name. The lady there told me that she did change it but when the person went to collect the money the other day, after 24 hrs, he was again denied. I tried to call the head office, had to wait for 10 minutes and then the representative on phone asked me to wait or call again after 2 hrs. It has been 4 days and still the receiver has been unable to pick the money!! Very horrible service!! I suggest to choose a different agent!

MoneyGram took my money and fees to send without question then refused to release the funds to my relative until they speak with me. My brother said they want me to call them and when I did they transferred me on the phone ten times asked me a hundred questions like "who for? what for? where? when? why?" They stopped short of asking me how did I get the money. By this time I was totally angry and ask "what is the problem?" I was told it was for my own protection due to the high volume of fraud in this location.

So I tried to send money online to my boyfriend the other day (first time using MoneyGram) and they told me to call for more information. I called and the customer rep was rude with an attitude asking me 40 million questions that had NOTHING to do with me sending my money to my boyfriend. He THEN told me that at this time they would not be able to process my request because they didn't see any reason for me to be sending money via MoneyGram! And I was RUDELY hung up on when I asked to speak to someone higher up! A few days later they charged my bank account a RETURN FEE for money that NEVER left my bank account! Unprofessional and rude and will never use this service AGAIN!

I've been using MoneyGram for few years now. Mainly, I send the money to my mother in Africa. Recently, they have been holding the money without notifying me. My mother goes to MoneyGram which is far from her and she is an old woman. When she get there, they tell her the money is not there (on hold)!!! I've called MoneyGram customer service and they asked me to verify her DOB and Place of Birth and all other things. I provided them and I believe as a publicly traded company, they will have "Computers" that will save clients information. I did this first time and I understood why they hold the money for security verification purposes, but since I gave you the ** information you need for several times, I think I should not have a problem getting my money sent!!! But they hold the money several times now!!!

Let me start by informing everyone that Moneygram will do transactions with convicted inmates which I presume includes murderers, rapists, child molesters etc you get the idea. Apparently these transactions Moneygram is "comfortable with" but also apparently they are "not comfortable" with my transactions which are sent from one city in Florida to another city in Florida from the same sender(s) to the same receiver (me) which I have done dozens of times but all of a sudden has made them "uncomfortable". Naturally I was offended by this but to no avail, all I got was you are banned, no explanation. I am a middle aged landlord and I send and receive money to a girlfriend and my handyman, no one else, yet this they find suspicious and are "uncomfortable" with.

Yesterday my son wired me some money by MoneyGram. I walked down to the local Money Gram office to get the money, which is actually a printed check which I then have to cash, and they said that their machine had been down since last Saturday, and they didn't know when they would get a new machine. So I got a ride to another MoneyGram office, but their machine is down, too. So I telephoned the third and last MoneyGram office anywhere near me, and their machine is down, too. MoneyGram must have known this, and they did not bother to tell my son before they took his money. I tried their website customer service and got no response, so I called their 800 number and waited on hold for some time, only to get no help. They will not deposit the funds into my bank account, and they will not mail me a check. What a rip-off! I'm sure that they are earning interest on my money while keeping me from getting it.

MoneyGram is the worse. I was six hours away from home and my father tried sending me money to get back home. The Wal-Mart clerk took the money and all was fine, but when I went to receive the money MoneyGram would not release it. We were back and forth on the phone with them from my father to the Wal-Mart rep. After three and a half hours of back and forth and getting all into our personal business of why and what you need it for they decided that they were not going to release the money because it might be fraud. Wow really? How is it fraud if someone sends their child cash money and the receiver has proper documentation and id. With that being said I had to stay out of state another night until my father was able to Western Union me the money. I would never use MoneyGram again nor would I recommend them to anyone.

Sent MoneyGram to friend in Mexico 03-22-15. Had been previously advised by Customer Service that friend's name was similar -- but not EXACT -- to one used by a person that MoneyGram felt was a money-launderer, so I had been told to call Customer Service BEFORE my recipient tried to pick up the money in order to prevent problems. Called Customer Service and was advised that transaction was indeed "under review" and was transferred to ** in another dept. ** requested the DOB of my friend, which I provided. He then advised me the money would be available in "2 minutes." I asked why the hold had been placed on the transaction and ** said because my friend's name was "the same" as one with whom MoneyGram "does not want to do business."

I wish everyone could have heard the conversation I had with Moneygram. First their website is extremely finicky, to the point that it took 3 times for me to subscribe and provide ALL of my personal information. Once subscribed (over an hour), and funds sent using a 20+ year old credit card with a $17,000 limit, I was given an authorization number which I then gave to the recipient. Transaction completed, right? Not exactly. I get a call from an agree recipient accusing me of providing a faux authorization number.

On Thursday 2/5/15, I went to Albertson Wilsonville, OR to send $300 to Egypt via MoneyGram at 12:28 PM. There reference number is **. My cousin in Egypt told me that the money is not there by Monday 2/8/15. I contacted MoneyGram and they told me that I canceled it and I asked for refund and the refund was received. I didn't do that.

Registration - Irresponsible (Very Slow). Money Transfer - Irresponsible (Very Slow - yet not done). Money withdrawal from your bank account - Very Fast. During registration and first transfer (Auth# **) I had to call so many times, as they were doing all the blunders.. After multiple call to customer care, I transferred again. Within two days, they withdrew money from my bank account, it is more than a week, they have not transferred to recipient. When I call customer care, they keep me in hold for very long time.

I recently sent some money to my wife from the UK to Lebanon. Lebanon has two currencies, usd and lbp. I opted for lbp, paid all the fees and sent the necessary info to my wife, with a message saying "you should not be charge anything extra". Days later I called my wife, to my surprise, she was charge 7,000 lbp extra (in gbp and usd, it isn't much at all). I explained to her that I paid all the fees and she should not have been charged. She explained, that the agent said there is a conversion fee from usd to lbp, which makes no sense as I setup the transfer from gbp to lbp, he shouldn't be converting it.

Recently dealt with unresponsive customer service that took several long calls to finally get someone on the phone. Then given no valid explanation as to why they decided to decline my transaction. Most likely discrimination against mixed couples and Asians due to the man asking several time like he did not believe that I would be sending money to my brother-in-law in China to give my in-laws for supporting them.

I was trying to help my dad get his money back. He sent some money to my cousin in Oklahoma, because of a misspelled name, she wasn't able to receive the money. So, my dad went back to the Walmart where he made the transaction and the Rep was on hold for an hour. We went back home and I called myself, on hold for another hour and a half. I spoke to one guy for less than a minute before he put me back on hold. This company is horrible. Never again!!!

Yesterday, I tried to send money to my nephew in Louisiana so he could buy a car. I tried doing it online first. I got a notice to call the service number. First they grilled me about the purpose of the money (what business is that of theirs?), how my nephew was related to me (duh, he's my sibling's son, that's what "nephew" means), how old my nephew is, etc. I had to give my name and receiver's name to every person I spoke to. At the end of the "interview", my transaction was cancelled. It was over TWO HOURS on the computer and phone altogether.

Money was being sent to my uncle in Bosnia, since he bought some items for me, and obviously I wanted to pay him back. Several hours later I received an email stating the transaction cannot be processed and to call the number provided. The conversation immediately went sour, when the representative asked me a question at a beginning of our conversation, which I thought was quite dubious in nature, such as "Are you on a speakerphone?" I stated to him I was at a gym, and I was having this conversation on my headphones. He then asked me again if I was on a speakerphone, to which again, I stated I was wearing headphones. This type of questioning is quite a strange business practice.

I used sending money online through their website. Nowhere was written that I had to log out and log in again to see the status of the transaction. In the result the money was not transferred. My mother was very upset because nobody could tell her what was going on. Being a person with a heart problems, she had a hard time, but she managed to call me. Gladly, I was close to the tablet and phone, so I could call those ** just to find out that all guilt, according to moneygram, is mine because I did not refresh the page. How could I know that? The answer is known only by God and the moneygram. They asked their Security questions and gave my another number. I am happy she got them. Nobody can return our wasted time and emotional stress.

I'm SO angry with MoneyGram. I have sent money to a friend in Nigeria a few times, anywhere from a couple hundred to a couple thousand no problem. Then today I try sending 3300 to my friend in Chicago to help him. They wouldn't release the money and I had to call to verify some information. BS! I call and wait for 20 to get transferred so I wait some more on the phone. The rep I get, Mark, starts asking personal questions on how I know this person, where we met, why I'm sending money etc. then after I answer his questions he rudely starts accusing me of ridiculous stuff based that I'm in my 20s and that said I was unemployed (which I just quit my job a few days ago to start at a new office in a week I'm an RDA, but he was raising his voice too much to listen).

I always used Western Union despite their expensive rates, and one day someone recommended me to try MoneyGram.. watch now, this was my first time, I had happened to send money to my same respected family for one of my brother who was in the process of going through a surgery in Johannesburg, South Africa. Now let's cut to the chase, my aunt was never able to receive the fees over there just because they had happened to ban their "person of Interest" into using their lousy system (trust me, I would pay them not to use their pathetic unorganized incompetent system)!! They kept saying the names I had sent to were under some incognito of a review, and that's why my money was put on hold!! This is really pathetic, you go out of your way.. in a cold weather, stressed out that this money reaches safely for the benefit of your brother's life, and they just simply hold on to this transaction..

I set up a new account. During the security questions MoneyGram asked how old a person was that had a similar name but not the same name, so of course I failed the security portion. They sent me an email saying I needed to call in. When I called in I explained that they had asked me about someone who had a different name than mine. The reps' response was that they weren't comfortable with making the transaction. MoneyGram wasted 3 1/2 hours of my life! The reps were rude and had thick accents that made it difficult to understand. Western Union worked fine.

Went online to send money to a family member and MoneyGram says I have an account with them (which I don't recall). Nevertheless I then enter the password that I thought might be associated with my account.. had an error message and I then called to see if they would fix the problem.. Sonny then told me that MoneyGram has closed my account due to a transaction that didn't clear (which I have absolutely no idea of!!!).

I have used MoneyGram many times to send money to my ex-wife and never had issues. My checking account is in an Ohio bank and I now live in Texas. I needed to wire more money than I could withdraw out of an ATM over a couple days and thought MoneyGram would be an easy way to do this. When I did the transaction online I received 2 emails... One with the receipt and one with a transaction number. I read the one with the receipt but did not open the one with the transaction number.

I tried to use it to buy another puppy from a breeder I had used in the past. She shows and if she gets very tiny Chihuahuas that can't be shown she will sell them. I have three of her puppies. I don't breed and just love having them! I've known her for over five years. My oldest one is 6 years old. She said to send her the deposit since her paypal account was at its monthly limit. No problem. She said that many of the other people send her money through Walmart Money Gram. I created an account and sent away. Or SO I THOUGHT!

Signature need from rent money ord that was cashed 1222015. Transferred to a male subj, couldn't understand him, only wanted more money for an email returned signature. Landlord said he never got it. Now I'm having to move when money order was cashed.

I tried to send money to my brother... When he tried to pick the money up he was told that the money was on hold... I called and was told that since my brother was close to my residence that they would refund my money the next morning and I could just take it to him in person!?! He lives 3 hrs away!

I send money to my fiancee via Western Union. The money is there but they will not give it her. I have been sending money to her for three years and never had a problem. Any help in this matter? My fiancee's name is Leah **.

I attempted to send a money gram to Indiana, Money gram would not let the guy I sent to pick it up. They said he is a scammer which is fine, I appreciated that however, they withdrew the money from my account the next day and when I called to get it back they said 3-10 days. Why does it take so long--they don't know! I called day 11 they said "oh, 3-10 business" and MLK day was in there so longer. When I asked why it was so quick to come out but slow to go back they just said 3-10 days. NEVER will I use them again.

I was trying to send a money order to pay off a friend's credit card for Xmas... got the info wrong on the money order and had to try get a refund... sent in all the requested info and a claim card. Got a letter a month later telling me that my name was not on the money order (it was) as a buyer (which I was) or redeemer. So I would need to send in a written, notarized statement from my friend (his name was also on the money order in addition to mine.) Allowing me to get a replacement or refund. It has been almost 2 months and still nothing. I bought the money order, have all the receipts stub. Everything. I even asked my friend to go get a notarized letter sent out when he didn't even know what was going on! I have been treated like a fraud and I have proved to them I bought the money order. WTH!? I will never use that company again for anything. Nothing.

In the past, I sent a money once with Western Union online with no problem. Today I tried to use Walmart Moneygram online to send around $20 using a close friend in Serbia and I received an email stating the following: "In order for us to process your transaction, we need some additional information. Please contact the Walmart MoneyGram online store by calling 1-888-988-5726."

I called Moneygram customer service and told them to cancel my transactions on Friday. On Monday, they took the money from my bank account. I called them again and ask "why you did not cancel my transaction." They said they will cancel today and give my money back in 10 business days. I need my money immediately and they make me wait 10 business days!!! I am really angry with this company. Do not use their any service!! Do not recommend any transactions with them!!

I have the strangest complaint based on my first experience trying to use MoneyGram service on Dec 24, 2014. My wife and I arrived to the MoneyGram agent at Walmart NY in early evening. First my wife tried to send money back home to Ukraine using her Ukrainian International Passport as ID. She was told her passport was not sufficient identification and needed to show a second form of photo ID. She then gave her United States issued permanent resident card to the agent. She was denied making the transaction being told her 2 forms of identification were not acceptable. So I stepped in. I used my NY State drivers license. After a few more steps, the transaction went through and we were given our confirmation ticket.

I established a Moneygram + account and executed a funds transfer to Thailand last month. It worked well, although I had to provide their security representative some additional information. This month I attempted to execute a similar transaction (same country, same amount, same recipient) and received an email verification that it was ready for pick up. When my recipient went to the bank she was told that there was a problem with Moneygram and that I had to call them. The problem was not with the local bank. I called Moneygram and after long waits and talking to two representatives I was put in touch with whom I gather was a security representative. His English was so heavily accented that the conversation was halting and repetitive. He asked me questions that were extremely detailed and very personal - many of which seemed unnecessary. I responded as best I could as accept the need to maintain the integrity of the system.

On Aug 30 2014 my bf Rick ** has MoneyGram me in the past, same Walmart goes to and he'll call me about 715 am and give me the numbers. No different than before times except I was unable. I'm a survivor of a 2-yr coma spinal meningitis so sometimes it's difficult getting transpo right away. It took till 4pm to go to WinCo's a place I normally go to and maybe Vallarta grocery. But at 345pm a man or woman had ID of my info with their pic and how they were able to get the numbers gets me. That's why I believe it's an inside job. I called to see where it was gotten and I figure I'll try Vallarta but the place they gave me the phone number was never the one I've been to but was the one they stole my 300.00 for food I needed desperately. Can I get any way to get my money? At least their fault and mistake, I feel they should pay for it. The store or MoneyGram, do they have some ins to cover things this nature or agency that does advocating for the ones out of their money to get back.

I sent my sister money in TX. I received a reference #. However, my sister could not pick up the money on the other end. Calling 800. 926.9400 for MoneyGram customer service only added to my frustration. I received an "excessive call volume" automated message and held on for 25 minutes before I hung up without speaking to an agent. I tried sending money again via online MoneyGram. Again, money could not be picked up by my sister (waiting to pay for heart medication). No explanation given. When I finally reached a MoneyGram CSR, at 2:00a CST; she was rude, non-emphatic. After a litany of unnecessary questions about why I was sending money, I cancelled the transaction. I will NEVER use MoneyGram again. And will tell that will listen the same.

I have used moneygram several times throughout the last few years but my latest experience was totally unacceptable and I will never use the service again. I went to pick up a Money transfer, once the transaction # was entered, it said "the money is on hold, contact customer service." When calling customer service I was constantly placed on hold and transferred around in circles. This continued for more than 4 hours and my problem was never corrected. The customer service center eventually told me to have the sender call, so we called on three way and they still did not help us resolve the problem. After being on hold for 45 minutes, the rep said he was transferring us to another department and he disconnected us. There was no way I was going to call and be on hold for another hour so I told my brother to get his money back and try western union. It was a cash transaction so I don't understand why it was so complicated but I will never use this service again.

I sent a friend $200, there was only 1 MG location near her, next to her job. After work, she went there and no employee on duty had a clue how to work the MG system. I told her I'd send it via Western Union, up the road 5 minutes, tho I've had a MG account for years, it would be easier and I'd just cancel the MG... I was told I'd be credited in.......get this.....3 TO 10 BUSINESS DAYS!!!!! What??!!? It takes mere seconds to post out of my account, can be sent and picked up thousands of miles away in 10 minutes, but it takes up to 10 business days to go back the other way? I'm fuming...I send 15-20 transactions a year on average... That all stops now... Never again will I use the services of MoneyGram and I don't care how bad I may feel the need to...

It was very important, Xmas eve and my friend in the USA needed money for a meal. After an hours wait, moneygram decides to say that money has NOT been sent and refuses to even login, citing system issues. DO NOT USE THEM AT ALL FOR ANYTHING. I'm very very pissed with them, this was important and they decide to have issue right at this point?

And then give no reason. Do they think I am scamming myself? Probably! I would not mind if they tell me the reason... But they refuse... This is an insult and a problem... If there is an issue then I want to know what it is of course. So I can take the appropriate steps. Just give me the reason. Idiots.. But this caused me big problem now. Just before Xmas. Can anyone suggest a means of transfer? No questions asked?

I was trying to send money to a friend in the UK and after I finished setup and entered my credit information mind you it says that using credit will make the transaction 10 minutes hence the reason for the $15 charge. My account was charged then a status message that said contact MoneyGram appeared. I called them and explained the situation, they hung on me. I called 5 more times and every single time I explained the issue they promptly hung up on me, so now I can have $200 tied up with MoneyGram and a friend in an emergency that I can not help. WHATEVER YOU DO, DO NOT USE THIS SERVICE, YOU WILL BE SORRY. FOR THE LOVE OF GOD IF YOU HEAR OR SEE THE NAME MONEYGRAM RUN TO THE POLICE AND REPORT THEM AS A FRAUDULENT COMPANY. Please spread the word, tell everyone and anyone that MoneyGram is a fraudulent company who steals client funds.

Took the time to ask for more personal information but not to help me troubleshoot the decline. Great way to treat your customers badly and instill distrust. This by a company that claims to be secure. Fire your PR department and hire logical thinkers so your company can survive. Textbook way for a company to fail. I too had a much better time with Western Union.

I'm trying to send emergency money to my family in another state. DO NOT USE Walmart/MoneyGram for this purpose. I paid extra for the 10-minute service, only to be told that it can take up to an hour to process the transaction. I demanded that they refund the $19.00 fee and change it to the $11.50 fee, since they aren't delivering what they promise. No way. On top of that, the instructions are not clear about what to do once the initial transaction is submitted; it says click on "send again" to complete the transaction. You can guess what happened. The transaction was submitted twice, nearly overdrawing my bank account.

My online account stopped working for several months. I called to customer services representatives many times including few minutes ago today to get help. They told me that they don't have IT guys and there is no solution to the problem. That means it is not reliable to use their online system and store even my personal information in their website.

My fiance works in Texas. He sent me 800 for Christmas shopping. I went to money gram the next day to pick up the money and was told to tell my sender to pick the money back up and when I called they gave me no reason why and hung up in my face. He went to get the money and they would not give it back. They said the money under investigation. What do we do?

We are a church, making efforts to support men who are preaching in other countries. We chose MoneyGram to use in transferring money to men who ARE personally known by members of the church. We made efforts to send funds in 9 different transactions... only 1 of those 9 processed. The rest were immediately canceled by MoneyGram. I received a call after the first couple of attempts from MoneyGram with the security questions (which I know and understand have to be asked to avoid fraud and scam - and the call didn't offend me at all) BUT after a few seconds on the phone, the man said, "Sorry, you can't make these transactions." I responded with, "So I can't use MoneyGram at all to support men overseas preaching," and he responded, "No sir, you can't."

I was in the dark because of the incompetence of the NON ENGLISH SPEAKING RUDE csr's!!! NO RESOLUTION. I took out a loan on a settlement to pay a bill and the state was wrong, but it should not have been an issue. They made it one. Lights out for us.

I received a money transfer from a relative in Guatemala. Moneygram offered several locations and we chose a near one... When I went to get the money the clerk said they do not handle that kind of cash. I called customer service and went to 6 other locations, all said they do not have that cash, sorry. After 7 hours, the customer service employee suggested we should call Each location and maybe, someone would have 9,000 dollars... without any kind of reassurance!

Do not depend on moneygram at Walmart to send someone money if it is important!!! It sounds like a safe, simple, good idea - it promises a 10 minute transaction with a credit card but this is not at all what you get. I was given an authorization number within 30 minutes not 10. But then 2 and 1/2 hours later I received an automated message by email that the transaction was not approved. I tried with a second credit card and received no response from walmart at all, automated or not!!!!!! There was no reason given whatsoever and after checking with my bank I found that both credit cards were perfectly fine and there was no reason on their end for the transactions to not be approved. This makes me feel very uneasy about any online transaction with Walmart! I would NOT recommend this company to anyone who needs trustworthy, reliable service!

I have an employee at a job site that needs cash to finish a job. It's 2am and I cannot go to a 7-11 to do a money gram. So I create an online account, do all the security questions, submit the transaction on a card I know has amount needed. It says I have to call them and I do. They ask a few questions about who and why I send money to. They say "ok, the system will update in 10 min." It comes back with an error - please call support. I do and they say, it's not my card it's their "Security System" that thinks the transaction is suspicious. I ask for more details and they say no. I hang up. I try again, same result and when I talked to them again, they say there is no one in the company for me to talk to like the "Security Dept". They are so unprofessional. Hate this company now....DO NOT USE.

I used MoneyGram for more than 5 years for sending and receiving money. I had an error in the entry of a number of new card, said the system to call customer service, and who attended me gave me no explanation only that my account had been closed. I understand that security be strict but not understand why I have to try as a delinquent. They have all my information from my transactions and cannot give a simple explanation of my mistake and was treated very badly. The best thing is that there are alternatives.

I sent money to a friend in another country and MoneyGram did not release the money to them. I have sent money to my friend several times before with no problems and I did not understand why they would stop this transaction. MoneyGram people began to ask me very personal questions about my relationship to my friend, which I feel was very offensive. The man that I was trying to communicate with was very rude and he talked over me the whole time. The friend I was sending money to I've known for 3 years. When they would not release the money, I just got a refund and sent the money another way to my friend. The rude man I spoke to at MoneyGram began to tell me that I was being scammed but that was clearly not the case. I tried to explain to this man that I was aware of scams that do occur but he just would not listen to me and instead just told me what to do with my own money. I will not use MoneyGram again. They just lost a very good customer.

I sent money to Pakistan a week ago. When my friend went to pick up the money he was told it wasn't released yet. I called the company, they requested more ID about the gentleman such as birth date and place of birth. He has gone back 2 more times and they refuse to release the money. I've called again, they tell me his end needs to call MoneyGram, but whose end won't make the call. I am being given no explanation for those. I am very glad he is not starving to death. I've written the company asking for a reason and they have not responded.

After I send money to a friend, MoneyGram called me and asked ten private questions and at the end told me if we doubt about anything you will lose your money and you will not get it. 3 hours later my friend could not get the money. When I called again, they asked me the same private questions... Lousy company and lousy service, they do not respect their customers.

I been sending with moneygram for years and now they deny my services. I have money I send to my wife to support our daughter. They say my sending history was with high risk country which my wife's country is high risk. What can I do. Can I sue?

Tried to do my first transaction through MoneyGram. They send me an e-mail saying: We need additional information before we can process this transfer. Please call us at 1-866-450-9897. When you call, please have your authorization number available. I called and answered all questions. At the end they told me that the transaction was declined without explanations. Here is the e-mail they sent to me afterwards: We are unable to process the transfer request below online. To resend your transfer, please visit one of our MoneyGram agent locations. DO NOT DEAL WITH MONEYGRAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I sent someone $550.00. This is obviously someone fallen on hard times and without a bank account which I will assume is the bulk of the MG customer base. Having not had to "wire" money to anyone in the last, um, 30 years or so, and that was Western Union, I assumed it would go through hassle free. I went to CVS, sent the 550 and in ten minutes he had SOME cash. They only wanted to give him 350 cash and the rest in a Money order but he wouldn't budge. So he got 500 cash and a 50 mom. He cannot cash this money order ANYWHERE!

Tried sending money to India, so I registered online, answered verification and started the process to transfer $650 using debit card. Got an email saying, "Your transaction is on hold." Some angry English as a secondary language picks up the phone and declines the transaction saying, "You are dong this for the first time and Money Gram does not feel comfortable sending it and for security reasons (god knows what were the reasons, but I'm sure she has some personal reasons) they are canceling it." Demanding the reason made her more angry and she hang up on my face. Well Money Gram here are 2 cents from me... 1 - I'm not coming back but thanks for canceling my account. I hope it's a permanent delete. 2 - Hire some good CSR and learn from the best, I mean Western Union. At least like few of you my money is not stuck... pheeewwww. Go Western Union. :) Hope this helps!

I have been regularly sending and receiving by MoneyGram with no issues that I am aware of. There are no other preferred methods than MoneyGram that is convenient for me as well as friends and family. I had two transactions block and also noticed a transaction with a name Mickey Mouse and .01 was made. I believe that test transaction as they say was made to sabotage the account. After questioning me expecting me to recall names I received from recently they told me my name would be blocked. I would like to appeal the decision since it is my sincere held belief that the decision was not made after careful consideration. The representative expected that on command that I recall transfers I had received and it was not possible on the fly. I had to look on my records. She showed no patience or courtesy in that situation.

Tried to send money to my sister. Usually use Western Union. Thought MoneyGram would be cheaper. 40 minutes later she was at Walmart to receive it. No money there. I had an authorization number but the online MoneyGram screen said "Processing". No email except the "Welcome to MoneyGram" one. I finally reached the overseas call rep from MoneyGram. She explained that I had 2 MoneyGram accounts, and that was why the transaction would not go through. (Why wasn't there a notice any where... or an email, letting me know this was an issue?). In the meantime, the lovely folks at Walmart were closing, and refused to wait until 10pm (it was 9:55). My sister was hysterical on the phone. I cancelled the MoneyGram, and sent the money via WesternUnion in 2 minutes, and for only 5 cents more. She went to the grocery store next door, and got it without further ado. Long story short.... Money Gram is not worth the 5 pennies I almost saved. It was a waste of my time and my sister's time. Not to mention the headache I now have and the tears she shed!

Overall I just want to say I was happy with the service. I think the process in general could be more intuitive, but I understand they need to keep the system the way it is at times to prevent scams and verify identity of people involved. I was recently using Moneygram to transfer funds to Louisiana for a renter, and Moneygram called me shortly after the transfer and helped me identify that I was just scammed. They then canceled the transfer of the funds and I was able to get my money back. Once the transfer was cancel, though the perp was still able to see the status of his transfer. I wanted to catch him or at least his runner in the act and when I got my money back, Moneygram notified him of this. If you know the transfer was involved in a scam, you would think they would flag this transfer for no change in status at the very least. The best would be to work with the person that got scammed to see if they can get law enforcement involved to catch the guy as he tried to pick up the funds.

Get ready for this one. I sent 3 k to my girlfriend in Israel. Was told by agent it would be there in 10 min. 1 hour later called by moneygram questioning me about transaction. They ended up refusing transfer claiming Israel was a high fraud risk. Sent me back to agent for refund. He could refund because amount of transaction was above his limit. After waiting in his store for over an hour, he was finally able to refund. He was put on hold for 20 min by moneygram. Pay a few bucks more and use western union. I lost over 2 hours on something that should have been 10 min. That is how long it took me to do western union.

Saturday 01 November 2014. WOW a bunch of emphasis - - > ** - - > ILLITERATES. People answering phone calls don't speak ENGLISH. The real UNITED STATES OF AMERICAN kind. I was sending my cousin in Philippine funds for holidays, the form asks for address. Great, I filled out my address and zip + four. It says WRONG ZIP entered. Really oxymorons. I know my address, hello, AMERICA - - it just went downhill from there, clear as Mississippi Mud - - if you like incompetents. This is the place to do business. Otherwise stay the hell away from these people, PERIOD!

Over a week ago I went to CVS in San Jose located at Winchester Blvd to send money to one of our engineers in Pakistan total of $950. Five days later, my engineer says he could not collect because Moneygram told him the money is on HOLD. I called Moneygram, as to why he could not get it. They said that they have NO IDEA! So they need to file a claim to investigate. This process took me about 20 min of running around from one to another agent. They gave me a reference number and they will let me know by phone and email. Four days later, nothing! I called them back and got tossed around to finally speak to a "Special Investigative Unit" with a person that lacks any kind of customer service. His name was Patrick and he would not give me his last name, after asking.

I went to money gram to pay a fine on behalf of my husband. The payment would have been sent to courtpay.gcserv.com but the payment didn't process. Moneygram put up a page that had a "call for help" phone number which I called. The service person who answered asked for a lot of personal information and the information I had entered into their website to set up the payment. After giving this person the information, he said he couldn't give me any information because it was in my husband's name. When I tearfully asked him what I should do next, he hung up on me. Why get the last 4 digits of both mine and my husbands S.S. # if he had no intention of helping me either way. When I called to lodge a complaint, I was treated with the same disrespect and condescension. I would recommend avoiding this company at all costs. They charge $10.99 per transaction and are unaccredited.

I decided to use MoneyGram instead of western union because the transaction fee was a bit cheaper and the conversion rate a bit better. After I filled in all the information, I was asked to call their call center to verify my identity. Which was a bit annoying but understandable. After waiting 10 minutes in the queue I was asked to provide my previous address, which I did. However this address could not be verified by the system, even though I lived there. So they told me that the only way left was for them to send me an email in 4h, me to reply to the email, them to check my email in 4h, wait 48h to make the transaction. Are you kidding me? Why would I use a same day online to wait 3 days to send the money?! So I cancelled the transaction. There were tons of ways I could have verified my identity without this crap (like sending a copy of my passport, of a bill, etc.). Very very bad customer experience. Will definitely use only western union in the future.

First time experience. No impediments in my application data. Application accepted. Sent amount: $12.50, to a foreign country. Issued "authorization number, advised to wait 3 days, re-call to get "reference number". (Complaint #1: if you have e number, why do you need another?) Waited 3 days. Another representative, re-asked me all the qualifying data I had entered on the first call. (Complaint#2: if I have an AUTHORIZATION number, why am I still asked questions?) The first rep. was rude and insinuating. This one was worse. He asked me 3 times, what the reason was, which I had recorded, for my sending the money. I gave him the explicit answer twice. He was not satisfied with this answer. So I said, "I don't know what you want... OK the real reason is MONEY (to buy 'X')". Then he got argumentative. I said, "OK, what do you want me to say?"

This has been my first and last experience with MoneyGram. I was trying to help my son who was and still is in a tight situation. I thought everything was going smoothly. I gave them all of my information, social security, mom and dad's names and birth dates, credit card info etc, but it was just the beginning of the nightmare, because then I had to answer security questions pertaining to my living situation etc 20 plus years ago. I tried to strain my brain to remember what Model of Subaru I drove in 1982 but it was not meant to be. I began to ask myself - if this was MoneyGram? Or Who Trivial Pursuit or Jeopardy or Who wants to be a Millionaire. I didn't realize I would be given a Barbara Walters type of interview in order to send 30 bucks to my son.

Bought 2 moneygrams, the company I bought them for would not accept them. Wal Mart (the exact store where I purchased them) attempted to return them, but at the last second realized that violates company policy. Evidently there is a rash of phony money orders going around, which is why neither the seller or the payee would accept them. MoneyGram is a pain to get a human on the phone, and they couldn't do anything for me except let me waste my breath. I have, on a couple of occasions, used MoneyGram prior to this without any problem. However, this crazy FUBAR situation has prompted me to never use them again. Word to the wise: Make sure the payee accepts this form of payment before you sign on the line. The refund procedure makes me think they are trying to stall me for 90 days so they can claim the money for themselves. EAT A STALE, MOLDY, CRUSTY, DROPPED-ON-THE-BATHROOM-FLOOR-BEHIND-THE-LONG-UNCLEANED-TOILET HOTDOG MONEYGRAM!!!

I sent $850 to a Facebook friend in Nigeria. When I gave the information on the little red phone at the schnucks location I had forgotten the receiver's last name. So when I called back to change it they said I would have to pick it up and resend it, which I had to wait till the next day to do. (My photo ID was still at the Western Union location because they forgot to give it back to me, and being a Sunday they were closed.) I picked up my photo ID and went back to schnucks to pick up the money so I could resend it in the proper name, but to my notification from a MoneyGram agent the money had been picked up in Nigeria at 2:04am central time, Monday 9/15/14.

Hello! During the early morning hours someone hacked into my moneygram acct and send two transactions to a Shawn **. Each transaction was in the $400 and both were authorized by moneygram and picked up with an ID verification. When I woke up and I saw this I called them right away. The first representative quote was: "Are you sure you did not send this money yourself?" With an arrogant tone. I was so offended! He transferred me to the claim department and a nice lady helped me report the claim. The money was obviously picked up and I am not $900 poorer. I contact my bank and they are going to open an investigation and hopefully will be able to give me my money back.

Money order was initially lost by the US post office and to make things even worse at the same time I had lost my copied receipt given by the CVS. So having no solid proof I found the way to fill this lost number form and that's where the fun begins! As it was over month ago that I purchased and sent my order I have forgotten the actually date of the purchase. Was it 25th or 26th?? Hmmm... can't seem to remember. Now did I mention that they ask me for $40 to retrieve my order? Yes $40! Even better make it 2 times $40 now... One for to check for the 25th date and one to check for the 26th date? Lol. Their help seems outrageously expensive! Almost as I'm dealing with bunch of crooks! No help, no customer service! No money back in decent and fair way. Don't do business with this company they are only out there to rip you off! And I've been their customer for years. Bravo!

My husband is currently in Canada and sent me some money to pay bills and when I went to pick it up, they said our money was flagged and non-receivable. He calls, no problem, I go back, still no. Still not resolved after 4 hours & will not refund.

After theft my wife needed an emergency cash transfer. Made through MoneyGram 10-minute service. They happily took my fee & money, NEVER provided my wife anything! My wife and 10-year-old daughter while in Spain, Barcelona on Saturday August 2nd got robbed of ALL cash, bank & credit cards. The next morning, to help them I had to travel to the next city - Almere - here in Holland to make an emergency money transfer... to use the MoneyGram 10-minute emergency service, after I discovered No service was available in my own town, Lelystad.

I am a military personnel on a mission in West Africa. My friends aunt sent $2500 to her. So I asked her to help send it to where we are, which she did. I tracked the money and was told it was on hold. I called my love and told her to go get the money back but she was threatened and sent away from Walmart. They told her she was being scammed of her money. How can that be, when it was I that sent it to her. Now MoneyGram didn't refund the money. I lost my love and my money. My love has been brainwashed. She doesn't want to talk to me again. She believes she is going to jail. MoneyGram is **.

Sent money to my husband and money never got to him. MoneyGram said money was picked up and wasn't so I am out the money I sent to my husband. I called and explained everything asking questions - when married, when have I seen him questions - that didn't concern them. Then they hung up on me. My money is in their possession. I need my funds returned.

I had sent money to a friend in Romania and when she went to pick it up she was told the number was not valid. So I rung moneygram asking them what had happened, they did not know or would not tell me. So I asked them to cancel the transaction which the woman said ok she would cancel and she then informed me the transaction was cancelled and I got an email stating the transaction was cancelled. And also in my account it showed the transaction was cancelled, this was on the 4th July 2014 so I thought no more of it and then on the 31st of July 2014 the transaction was taken from my card. I then rang them and asked what was going on and the first person I spoke to admitted to me that although my account showed the transaction was cancelled it was actually received.

I send moneygram to Philippines. The price is £9.90 to send £100. It's also £9.90 to send £200. It's £4.99 to send £25 and under. Moneygram charge me £18.00 sterling to send £100. They charged me on large amount of moneygrams with overcharge of over £300 sterling. When contacted them asking for refund of overcharge, they refused to gave overcharge back. Moneygram are nothing but thieves, disgusting thieves. MONEYGRAM INTERNATIONAL MONEYGRAM HEAD OFFICE UK 1ST FLOOR SENATOR HOUSE 85 QUEEN VICTORIA STREET LONDON EC4-4AB. I contact them direct complained that I been ripped of by over £300 sterling using moneygram.

I send my kids money to NY through MoneyGram. I went to sign in and forgot my password. I called customer service and they told me that my account has been blocked. I asked for what reason and the representative was very sarcastic and told me she didn't know that I have to go to a payment center to send it. I asked if there is someone who can help me find out why and she stated the computer says "it's blocked and there is nothing else I can help you with". I asked to speak to someone to fix the situation, being that I don't drive and it was convenient for me to send money to my kids this way and she stated there is no one I can speak to, once the system blocks it there is no way in finding out why or unblocking it. I think it's poor service that you cannot even find out why it's block nor speak to someone regarding the issue. They lost a customer on my end!

Today I have very bad experience with MoneyGram. I sent $70 for my brother, but they hold the funds without giving me any notice. I called them and very bad customer service Representative answered the phone. They put me on hold for long time. They asked me silly questions many times. They are not friendly at all and I decide not to send any money in future through them - never. I just want everybody to be careful sending money through them. Thanks.

I filled out everything requested to send my baby money in another state. They tell me that my account was created in a different state from where I live. This is ridiculous. So they want me to go all the way to Walmart to fix it. I don't think so! This is why I have a computer, dummy! Moneygram sucks! I never want to hear from them again. WESTERN UNION, HERE I COME!

I've used the online service a few times to send my best friend money. The second to last time, I had to jump through hoops to tell them my relationship to the person and why I was sending it. They then asked if I would be sending again in the future. I of course said yes, and they finally let it go through. However, this last time, and it will be the last time, they cancelled the transaction completely. When I called to inquire why, the customer no-service rep said it might be because my friend is in the same city (she's not; she's 45 minutes south of me).

It is absolutely ridiculous that MoneyGram would offer a service on their website, and then make me call someone in Nicaragua that puts me on an extended hold, only to tell me "you can't use MoneyGram for a purchase, so we are canceling it". When I asked what I should do, they just said to go someplace else. I said that was ridiculous and that I wanted to talk to a manager, and they said they don't have managers. I asked what it was that MoneyGram does not like about the transaction so I can clarify the nature of the transaction is with someone I have worked with for many years. They said they could not say. I am appalled at how miserable this service is.

I sent money from MoneyGram to Ghana. The money was picked up by someone who was not the receiver, ten minutes before the person who was suppose to pick it up. I complained about it and MoneyGram says that the money was picked up and that the person I sent the money to was defrauding me. I asked how can this be when he was at the bank when he called me to tell me that the bank in Ghana said that someone picked up the money already. The MoneyGram operator on the phone told me he was defrauding me, that no one can pick up the money without the name and reference number.

Although I had sent my son money via internet without incident before this time I was required to call MoneyGram and answer myriad questions. When I finally got annoyed and balked at "what is your relationship", "do you intend to send him money in the future" and "what is this money for" the agent said if I didn't willingly answer they would deny my transfer. I told them this was overkill and was then denied my transfer! I went in to the local Walmart and completed the transfer but I will NEVER use MoneyGram again if I can help it! And another thing, I'm tired of having to deal with someone who doesn't even speak good English! I want to deal with someone in the United States and I want to do business with companies who keep their business and their jobs in America!

I have been sending money with Money Gram over 2 years and recently I tried to send a transfer and the agency would not let me send it. They had some saying it's blocking it over the system. This is a pain to me but oh well that's their problem cause they lost a customer.

I tried to make a transfer of money to a company I am working with overseas in regards to materials sourcing. Obviously it's a person from the company I have not met but have ordered from before via Western Union. They just changed their way they accept payment and now I am unable to send them money because MoneyGram doesn't believe my transaction is safe.

I contacted MoneyGram due to a misplaced money order. I filed a claim with them to have a stop payment on the money order, however, MoneyGram still allowed the money order to be cashed with a forged name and signature. I contacted MoneyGram concerning this matter and all they did was give me the run around as to getting back my refund. Being that MoneyGram allowed a forged money order to be cashed even after a complaint was filed is very unethical of the company. MoneyGram sent me a letter to pay $15 for a photocopy to show who cashed the money order and another $35 to investigate the situation.

I got an international transfer more than 1000cad, no paid out location, want to pay me cash just check and my bank will hold this check for 5 days. Imagine this money is for emergency used I will be dead. They do business with Canada post here in Montreal and they never have money nor they pay you more than 500cad. What a drag. Never again. Now I'll send or receive thru Ria.

Several months ago, I signed up for a online Moneygram account to send money to my son while he's away at college. The first transaction of $75 in 10 mins. went through smoothly. BUT this 2nd and FINAL transaction has been a complete nightmare! I just got my taxes back & signed into my online acct. so I can send my son $1499.00. Why did I choose the 3 day $20 Economy service? Oh boy!!! It took 7 days, lots of phone calls to customer service to get a reference # and a lot of run around!

Wow. I am waiting to receive money via MoneyGram, and after reading all the complaints I'm beginning to wonder If I will or not. A friend of mine sent me money on-line and paid an extra $75.00 for the funds to be available today. Well, it's already after hours at the CVS closest to me, and still no record of the transaction.... SHADY!!!!

We had to send $75.00 to my husband's sister in El Salvador because she was sick and they cancelled it because it wasn't my husband who sent it online and said if he can't use a computer, he cannot send the money so I had to find another agency. I will never use MoneyGram again.

Always the same problem that I cannot pick up my money. Normally they make me wait at least 1hour and 20 minutes and then they tell me that they need to know the authority of my passport.

My sister was in another state and was injured. I needed to send her money to pick up a prescription so I used MoneyGram to send $40 to her directly at a Walmart. The first transaction was canceled and they couldn't tell me why. The second time after 3 hours I phoned them again and they told me it could take up to another 40 minutes. When I asked why it was taking so long he could only keep repeating, "The system reads it is still processing" in his native Indian language. I can only assume he is reading a script in his country thousands of miles away. I should have used Western Union. I won't make this mistake ever again.

We sent a MoneyGram via mail. Somebody cashed it who was not the recipient. We don't know who, for that we have to pay extra money, and that only lets you see at which bank it was cashed. Any hopes of reimbursement requires calling the bank and getting the police involved. They will not tell you what bank for free. This takes 30 to 60 days. You cannot track your money order online. You cannot verify anything. UPS provides tracking services for even small packages with low dollar amounts. Do not use this company for any reason. If your money disappears, that is the end of the story.

I purchase a 16.50 money order with MoneyGram and lost. I call for a replacement money order and was told that I can receive a refund with a $7.00 processing fee. When I receive my check, it was $1.50. I call to complain and kept getting hung up on. Something got to be done about thing. Those thieves should be behind bars.

Best not to complain directly to MoneyGram. Better do it on complaint boards, and here is why. Twice now, in order to send money to Eastern Europe, I was required to tell them my relationship and why I was sending money (first was medical expenses to my wife and the second, $100 for Christmas to my cousin). When I expressed dissatisfaction, politely by the way, for the profiling (because Russia), she hung up and cancelled the transaction. I thought to complain to management. So when I clicked on their customer feedback form to send it, a message came back saying all complaints are automatically put into a database used by law enforcement authorities in the U.S. and other countries. I don't care to be put into a law enforcement agency database over their misconduct. Utter corporate arrogance. I wish I had known this before. I am going back to Western Union.

Approximately 4:45 pm cst, on Nov. 14, 2013, I attempted to send $200, to my son in California, through Moneygram.com. I chose the faster service which cost $20.00. The advertisement on their website stated, "10 minutes typically". One hour later my son called and stated he had not received the funds. I then called Moneygram.com customer service and spoke with the service representative about the problem. The representative listened as I expressed concern over the length of time it was taking to complete the transaction, especially since I had paid for expedited service. In my own mind I had been very patient. I was told that they were very busy and I would have to wait till the transaction process completed. I then asked to speak to her supervisor to which she responded with, "We have no supervisor".

Bought a product using MoneyGram, but it turns out the sender is more than likely a con artist and has no goods and will not send the product. I have spoken directly to MoneyGram who advised the authorities need to investigate but as I am in a different country MoneyGram agreed this would probably not result in me getting a refund. They could offer no further help! Feeling I got over the phone was 'oh well' another person conned via our service... seems they are just interested in the fee for the transaction only rather than customer satisfaction.

I sent 700$ to a friend in California only to receive a call from him saying that he couldn't get his money and that I had to call customer service.. When I called I was told that I would have to go personally to a MoneyGram center and have the representative call them because my name was possibly on a list of people that have abused MoneyGram services... I've not sent or received money in over 4 months... Anyone have any idea why they won't release my money?

One month ago, the MoneyGram investigated my case and refund was appropriated. My family and i are happy with that decision. I am sure that I have done everything to get my money back in Kazakhstan. And there is no fault of my own in the fact that someone from the MoneyGram made ​​a mistake and sent the money back to Israel. Thanks a lot MoneyGram. Best regards.

I attempted to use MoneyGram. I had to send money to someone I knew who traveled to a convention out of the country. I neglected to give them a travel advance before departure so needed to get funds in their hands so he would be able to eat. Despite my hesitation, I entered the last four digits of my SSN. Stupid me, right?

My fiance sent me money through MoneyGram. I am in Ben Hill, GA. The closest MoneyGram location was a CVS Pharmacy about 10 minutes from home. I go there after dropping my daughter off at school around 8:45 am. I go through all the steps over the phone in order to receive my money. The cashier informs me that she is unable to give me the cash because she doesn't have it in her drawer. She asked if it was okay if she gave me a money order, by me being a first time user, I agreed. She issued the money order stating that I could cash it at Walmart. I go to Walmart and Walmart tells me differently. I go to another CVS location where an employee tells me that they do not cash their own MoneyGram money orders. This is the dumbest ** I have ever heard of in my life!!!!!!

My son bought 2 money orders totaling $430 April 27 to Wells Fargo. I was informed by WF that the payment was late. I then had to make the payment with the late fee of $15. Unfortunately, the MO copies he bought were thrown out. I called MoneyGram with info on how to retrieve copies. I sent in the forms 6/14 with $40 fee and info on where and when they were bought. MG rep told me only one would be researched but the other would be able to be found since they were sequential and it would take 60 to 90 days. In August, we called and was told $130 MO was found and a letter was sent out 7/2. We never received any letter and interestingly, the $40 fee check wasn't cashed till 7/8. We were to get another letter from them which never came so I called MG again and was told there was $130 MO but no $300 MO and would send a letter. We did receive a letter, but it stated NO MO's were found. We were both told twice the $130 MO was found, but received a letter stating no MO was found. I am retired and out $485+, the $430 MO and time wasted with this ripoff company. Where is the money?

A relative of mine was trying to send me money for an item they wanted me to purchase for them. He lives out on the country and is disabled so he sent the money through MoneyGram online. He went through Walmart's website and sent it. I tried to pick the money up at CVS, who also does MoneyGram but they told me the sender had gone to MoneyGram using the Walmart link so we had to go to Walmart to pick it up. So, I drive across town to Walmart.

I'm so upset and livid right now because of the deceiving going on in MoneyGram. I have used their services for years to send money to my parents and I decided to check on my rewards points and try to redeem them. When I tried to log into my MoneyGram account online, the system would not allow me despite using the correct username and password I've always used. I called customer service and the guy I talked to sounded like he could careless if I was able to log in... After asking for several of my personal information, he told me he could not log-in to my account and needed my SSN# to be able to do that and reset my password!! I told him that I wasn't comfortable giving my SSN# just to have my password reset. He got an attitude and told me they'd send me forms via email and I would get a response in a day or two from them after I filled out the forms in order for them to reset my password!

I recently was reminded of a past MoneyGram that I had purchased earlier this year. I actually had returned it to MoneyGram for a refund. I was staying at a hotel in Louisville, Kentucky for work with my company and the inevitable happened. I had to leave before I received a check back! I did, however, leave a forwarding address to receive my mail. I called the hotel to check on the status of any incoming mail for 2 weeks and eventually forgot as well as gave up. I just recently, because of boredom and unemployment, remembered the refund and called to inquire about a refund and was told without the MoneyGram number that I would not be able to receive a refund! I have my Walmart Money card that I purchased it with and all of the info that is on the MoneyGram except for the actual number because of reasons beyond my control.

I requested a copy of a MoneyGram check that was payable to an insurance company but they said they never got it. I paid $14.00 plus an additional $22.00 for the copy of the MoneyGram to be overnighted in the mail because I was sure the check had been posted to the wrong account. When I received the copy from MoneyGram it was clear that the check had been altered and cashed by someone other than the intended party. Unfortunately the copy they sent did not include where the check was cashed (the bank endorsement on the back was missing).

General decline for money to a recipient that I sent through the Walmart numerous times... This company is poorly managed and does not understand how to do business in the modern world. I would rather have a man on a pony travel across America with the cash in a battered envelope than use MoneyGram ever again. I am now in the process of making sure that I never have to use their services ever again.

On Tuesday, September 3, 2013, I sent money to my friends suffering from severe flooding in Khabarovsk area of Russia. They have a little paralyzed daughter with Cerebral Palsy and have no money for gas and food. MoneyGram promised 10 min. delivery service. My friends spent 5 (five !!!) hours visiting multiple locations of MoneyGram listed on the website and all of them refused to pay my money to my friends. With no reason. Simply refused. MoneyGram refused to deal with its own agents and keeps saying the money is available for cashing. MoneyGram already made on this transfer about $100. On money sent to people who can die at any moment. This company should be investigated for money laundering.

MoneyGram... I wasted more time trying to get money with MoneyGram that it was worth it today, and I didn't succeed in pulling a minimal amount of $195, plus $4.95 because of a bunch of bureaucracy. Do NOT use this service unless you like to be tortured. At ATM machine in 7-Eleven trying to get the money I sent from my PayPal account. Have to call a number, which was busy while waiting at the ATM machine. I received an email stating money was ready for pickup. There was no reference number and the MoneyGram attendant was worthless. Went back home, and noticed another email with a reference number. Went back to 7-Eleven and waited to use the ATM machine. Called the number again.

If it's at all possible, do not use MoneyGram. Try Western Union. A family member that lives far away sent me a MoneyGram money order that they purchased from Walmart. I went to my local Walmart to cash it in, and they were unable to do so, telling me it wasn't verifying or validating. The woman that worked at Walmart called MoneyGram and told them my situation. The woman on the other line told her there was nothing she could do. I later called MoneyGram and was told to use some other service and to get it cashed at a "non MoneyGram check cashing service. " I went to a local check cashing service, and they couldn't cash it because when they called the number on the side of the MoneyGram and entered the Order Number, it wouldn't validate. Every time I check the status of it with the automated service, it says my order is perfectly fine and ready to be redeemed.

I used Moneygram for their claimed 'fast service'. However when I tried to recover my money at one of their partners (Canada Post) I was told that is Canada Post policy to deliver ONLY cheques (regarding the amount). I talked to a Moneygram representative, (even with a manager) and I was told they can't do anything about. So with this cheque I have to go at a bank and cash it. Then I asking myself: where is the fast service? On their page Moneygram advertise - quote - "You can send and receive money in Canada via our cash to cash service by using any of our local agents around the world." The name of the manager is Paramjeet in Canada Post, Central City, Surrey. I also tried SHOPPERS DRUG MART-CANADA POST, 8962 152 St, Surrey, BC. I would call this false advertising.

Went to send son money. They put a hold on him, picking it up until I called and answer questions. These people want to know what was the purpose of sending him money. I said "None of your business." They said very rude, "Well you can get a refund or tell us why he needs the money." I said "Put your boss on the phone," and then she pulled the same crap. I said he needs to pay bills. She said "Don't be talking over me." I said "Just give me the money back, I will go to Western Union from now on." This didn't bother her one bit, and gave me a refund ref. number, and then I said "Have a crappy day" and hung up! I don't see why they needed to know why he needed money in the first place. But they did lose a customer for life!

My boyfriend and I just moved into our first apartment (yay!). We needed to pay for our first month's rent. We went to the Circle K in our town and bought two money orders, because there is a $500 cap on each money order. We brought them home, and our new puppy (to go along with our new home) got a hold of them. We went right down, with the shreds, to Circle K to get them to void and print us new money orders. They can't do that because they don't even cash the money orders. We then went to Walmart to see if they could do anything about it, and they said that because the money orders weren't bought at Walmart they couldn't help us.

I have managed the same apartment community for 8 years and been fortunate to never have checks or money orders stolen. For the first time on June 3rd, it happened. One of my residents had two money orders totaling $1,464.79 taken. We immediately knew the status because a resident called to make sure we had hers and we had no checks or MO. We called all residents who were delinquent. This resident contacted MoneyGram, completed the forms, paid $15.00 per money order and was told they were presented. Knowing they were stolen, they allowed them to be cleared. When they call the number, it states they will not stop payment! On the form you complete, it states they will not be refunded once cashed.

I send money to my parents for more than 10 years from the USA to Bulgaria using the service of MoneyGram or Western Union. I am traveling a lot so I don't have the time to find a location, and the fee actually is getting very expensive. So I am looking for more convenient and less expensive fee options. I signed the global online service and tried to send money to my parents. However, I couldn't complete the transaction because of the useless security or just stupid rules. More than that, now I can't use the online service at all because I did "wrong" in the first place by registering from a foreign location. How stupid is that MoneyGram!!!

My grandmother is 84, very hard of hearing and of course knows nothing about the internet. I am an authorized user on all her accounts and handle all her financial affairs. She needed to send money to one of her great grandchildren so I set up her online account with MoneyGram, and of course there was a problem with their website (which has happened to me on three different occasions). So I called customer service and even though she was sitting right beside me and even though she tried to talk to them and she authorized me to handle the transaction, they still would not process it. They said she would have to go to an agent location even though I explained to them she is in a wheelchair and does not get around well.

I set up a transfer of money to my son who is in South Africa. The person at MoneyGram who handled the transaction said that he would need identification and the reference number when he goes to the bank they selected in SA to pick up the funds. When he arrived, the people at the bank said that they don't handle MoneyGram transactions unless the recipient has an account with the bank. When I called MoneyGram for assistance, they provided zero help. In fact, they could not even provide a phone number or other contact at the bank that they said they had a contractual relationship with for processing these transactions.

A family member needed money right away. I signed up for MoneyGram and paid the higher rate for 10-minute availability vs. 4 hours. After 30 minutes, the money was not available at Walmart for pick up so I called to find out the status. In the first call, I was told that it actually would take up to 50 minutes even though it says 10 minutes. You see, in the fine print it says up to 50 minutes. My second call was received by a woman that was very hard to understand; she did not speak great English. Finally, I asked if I could be transferred to a supervisor and she said that there were no supervisors but that she could transfer me to (?). I asked finally, that she spell it and her response was letters that did not spell a word. I hung up and called back again.

So today my wife asked me to create an account for her so we could send our daughter some money. I went through all the steps in doing so and used an email address of mine, which I do have a MoneyGram account, but the email I used is in no way tied to that account. So after going through the numerous web page crashes and filling the info in about 10 times, it comes to a point that says you have to call. Okay, so my wife called and first she was on hold for 20 minutes. Then the person on the line came on and verified all her info. She said, "Well because your email address is not the same as your name, they cancelled the account." Okay, my question for them was what difference it made what the email address was if she already verified her identity. Not all of my emails have my name in them. So my wife got upset and hung up.

On Oct. 4, 2012, we mailed a MoneyGram for $750 to a PO Box. The person who was to have received this MoneyGram contacted us on 10/14/12 stating he had not received this money. We contacted MoneyGram and inquired about the status of this item. First, we were told that someone had attempted to cash it but they were not successful. They apparently then went to Bank Of America - they cashed it. We then had to send MG $15 so they could send us the statement verifying it had been cashed. We then had to send $25 so they could decide who was to take the blame for cashing this item. Of course, when we went to BOA, they took no responsibility at all. We have filed a police report. Other than that, this is all that has been accomplished (all on our part). If you could point us in the next direction, that would be helpful, we would be forever grateful. Thank you & God bless.

I was informed today that MoneyGram will not reset my password. Furthermore, the company then banned me from using their services. When I requested to know why, I was told, "We're not allowed to tell you that." I replied that I would just set up another account and Melanie said, "Our security software will prevent you from ever using any of our services." Having one's account cancelled is acceptable, but only with sufficient reasons. I suggest that MoneyGram should not be considered as a reliable payment method because your account apparently can be cancelled at any time for any reason, leaving you with no way to pay some of your bills.

Common sense would dictate that if I'm paying for a service like this, then I'm obviously in a hurry to send the money. Otherwise, I'd have sent a USPS money order. Well, they cancelled my transaction, but I won't get my money back for "3-10 business days". So now I don't have the money to send through another service. And they actually gave me a reference number and approved the transaction before they yanked it. So, the intended recipient had to drive to Walmart and stand in line before being told that they wouldn't give him the money,

Our money order was lost, so I requested a refund through the mail with a claim card. In the claim card instructions, it reads "$15 processing fee must be included for each request. If not included, will be deducted from refund amount. (A photocopy will not be sent without the $15 fee.)" A photocopy is what they send if someone cashed your lost or stolen money order while you wait for your refund to be processed since they can't stop payment. I included the $15 fee and waited 2 months for my refund to be processed. When I called to check the status, I was told they did receive my claim card and the $15 fee.

We received a money order from MoneyGram and promptly shipped the item. Five days later, the check bounced. We diverted our shipment 1 1/2 hours before delivery of this item. Our cost was $10.95 to do this and the $7.50 returned check fee. I then called the customer service line and got put on hold three times and got the same answers. "Flagged for review," what does this mean? Only God knows as the three assistants couldn't tell me either. I now refuse MoneyGram money orders because of their lack of assistance and knowledge and was almost out $340.

As we all know Hurricane Sandy has wiped out pretty much all of the power within the NY and NJ regions. As a result, we have no internet. Despite these conditions, life still happens; a good friend of mine lost her grandmother this past weekend and was in need of money to get by. I explained this all to the agent at MoneyGram who I spoke to yet, he had no compassion and recommended I find another way to send my friend some money. He explained to me that it was against policy for her to create an account for me, as she was not affected by this hurricane and has internet, in order for me to be able to send her some money. I literally hung the phone up on him, no compassion or customer service at this company!

Do not use MoneyGram. Besides them being rude, they rip you off. Western Union is the way to go. At all cost, stay away from their rep Greg in escalations. Real loser! They really don't care if they keep you on hold (up to 4 hours) and my party couldn't even get the money until the next day. Also, all of MoneyGram's booklets here in NYC are outdated from 4 years ago, so points I was supposed to receive, I did not. Then, I had to speak to incompetent people. I really protest this company's reputation, customer service and most of all, business practice. Seriously, stay away at all costs. I am glad to know at 34 that I will never have to use them again!

We sold a car and were paid via MoneyGram money order purchased at the Oak Grove, KY Wal-Mart. We went to cash the money order, and we were able to cash one, and we were told we had to wait 24 hours to cash the others. Upon returning the next day, we are now told we cannot cash them at Wal-Mart, and we'll have to go through our bank. What a waste of my time and such a poor customer service. I called Wal-Mart. I called MoneyGram. Neither can give me any explanation other than, "Gee, we're sorry, but if the system says we can't cash it, we can't."

I had the worst experience with MoneyGram Online. I sent my $200 and the money was taken out of my account within 10 minutes. The receiver went to 3 locations and was told that the money could not be released (the agents called MoneyGram and they were told that the money shows that it was available on their end). I called the online customer service and spoke with 6 different people and I was told the same thing each time, to send the receiver to a different location (after she went to 3 locations) or wait 2-10 days to have my money reimbursed.

I used their online service to transfer money to my girlfriend in Ukraine, but it was cancelled without explanation. After 20 minutes on hold, the customer service rep insinuated that my girlfriend (whom she admitted she had never met) was scamming me. More phone calls, over an hour on hold at this point, and I got a hold of a Security Analyst who explained that MoneyGram profiles certain transactions and arbitrarily cancels them "to protect the consumer."

I had checks stolen. They were cashed at Walmart in Rock Falls, IL and Sterling, IL and they did not ask for ID. Within a short period, my bank checking account was wiped out. Sixteen checks total and more were coming in at the time I discovered the account was overdrawn and the merchandise was returned for cash. Neither store asked for ID. Rock Falls Walmart was very cooperative and gave me copies of the receipts. Sterling Walmart was not willing to give me any information. I reported it to the police. I am on Social Security and I work part time, so my income is limited. I am unable to pay my property taxes, bills, etc. Shouldn't Walmart be responsible to refund my money? Shouldn't they have noticed the large amounts being spent? The bank should have noticed the amounts of the checks coming in. One person at the bank told me they would refund my money, but another told me I would have to hire an attorney. What am I supposed to do?

My husband went to Wal-Mart to use Money Gram, asked careful questions whether or not how safe this process was. The Customer Service rep, Rose, assured him that the money we were sending to Ana ** would be safe until we talked to her and gave her our reference no. So, we sent $450 and we waited for an e-mail from this woman with tickets attached for a basketball game. The e-mail never came. We called over to the store and the woman had picked up the money by just showing her ID card. We were scammed.

First of all, Walmart advertised that your tax refund could be fast and we did direct deposit to our Walmart card. They refused to give us our money, deposited by the Federal Government. So, we purchased their MoneyGram from our Walmart card. Now, they are refusing to cash them. At first, they refused to give money from the card because of Green Dot and fraud. Now, they refused to cash their very own MoneyGram? How do we get our money back? Why did they not advise customers that their MoneyGram was also fraudulent like their cards?

I contacted MoneyGram to check the status of my money order refund that was stolen and cashed for the amount of $803.22. I'm always placed on hold when I ask to speak with the supervisor. After five or six minutes had passed, the phone is disconnected.

This is my worse experience ever with the company that collects all info about you such as SSN and other fairly important sensitive information. Now, I am afraid how they are going to use it. I tried to send $330 by using their online system for the first time. After spending quite a time by entering needed sensitive information such as CC and SSN (last 4 digits), instead of expected confirmation message, I got "There was an error processing your request".

I've used MG service for a couple of years now. No problems until last night with my last transfer attempt. It was reversed. When I contacted customer support, I was told: “We are no longer comfortable with you sending money to this person.” I made 6 subsequent calls and got the same response from every agent, including two from the 'fraud' department. The first time, they apologized and reversed the decision and told me to go ahead and send another transfer which I did.

I purchased a money order for $786.00 at Wal-Mart on Dixie Hwy., Louisville, KY on 11/16/2011. The person it was made out to tried to cash it on 11/17/2011 at a Wal-Mart on outer loop. They were told it was declined. I called customer service and asked why. They said that because it was purchased at Wal-Mart, it could not be cashed at Wal-Mart. So, they had to take it to a check cashing place to cash, which cost $40.00 versus the $3.00 Wal-Mart would have charged. I think this is a rip off. There were three other people who had the same problem while he was there.

I deposited money at Walmart using Moneygram for a prepaid debit card. This time the money was not posted to my account until about 5pm that day! It usually only takes minutes to do this. So after being on the phone for hours, they finally said that their servers were down and were trying to push the transactions through. If i had known that was going to happen, I would have kept my cash instead. Moneygram **.

I purchased a MoneyGram money order for $900 from Walmart but the amount was in error so I returned it to Walmart with the receipt stub and the store purchase receipt to redeem the money order and get the correct amount. The clerk asked for my Social Security number and my drivers license, which was unnerving but understandable to prevent fraud. I obliged the requests, and still, they denied giving me my own money. The clerk gave me a printed tape with the MoneyGram 800 number to call and get the reason for denial.

I purchased three money orders at Walmart on July 30, 2011. I sent them to my son the next day.

I purchased a MoneyGram money order on 07/02/10 at the local Wal-Mart (Hinsdale, NH) and sent it to my son in Iowa, who took it to his local Wal-Mart (Anamosa) where he was told that they couldn't cash it, no reason given.

Moneygram will not release information I need in order to find a certain person. My 17 year old son bought a car on Craigslist for $3000 from an individual who had moved to England but the car was supposed to be in Houston, TX. The money was sent through Moneygram office at Walmart. Moneygram will not tell me who (as I'm sure an alias was used) picked up the money in England.(They didn't even ask which city it was going to). Moneygram is saying a subpoena has to be presented before they can release any information on this individual.

We purchased a money order in 4/4/2004 for $680 which we lost due to moving/storage, found it in11/2009. We tried to get refund, for which we had the original money order with stub attached. We were told by Angela to send the original money order with a copy of stub in with a claim form, for which we did. To date, we have been given bogus check, stating we cashed it in May 2004. Jennifer ** has now come with a claim from 2004. My question is, why do we still have the original money order for which they refuse to return, but I have a copy. Is this the way a business of reputable standing is supposed to be? We never were paid and any paperwork is bogus. It's funny how Ms. ** claim that the original money order sent a month ago was destroyed, but a paper from 2004 was not. Someone is not telling the truth, and thought that this was free unclaimed money. It is not fair. Please respond.

I received 3 moneygram money orders (Walmart) today for $750.00 each. I am supposed to cash and take 10% for me and send the rest to? I just notified them that I cashed them but need an address to send payment to. I really have not because I called the number for the Walmart money grams and they said that they are no good.

On Jan. 13, 2007 I checked the balance of my bank account online, and found it to be $132.87 overdrawn. I looked at the itemization on the account, and found two charges for $214.00 each pending for MoneyGram. I called MoneyGram to complain. While on the phone with the representative, he told me a Fraud Specialist would call me sometime between Jan 14, 2007 and Tuesday, Jan 16, 2007.