MoneyGram Reviews

I have used MoneyGram online many times, today they took the money out of my account. They sent me a confirmation email, took the money out of my bank account and asked a SERIES of questions and really too personal. They asked our ages and what this person was going to do with the money!!! They asked the cross streets to where I live and what highway did I live off of and were so rude that it made no absolute sense. I spent 34 minutes out of my day with this because I did get hung up on and still have to go there after work for my refund. These people were rude and interrogated me like they were the F.B.I..

Horrible experience. I needed to send emergency funds to my son living in Ohio. 3 pm in the afternoon, the transaction was made at my local Walmart. It was to be a 10 minute transfer. 3 1/2 hours later when the money was to be picked up, it wasn't available. Calling customer service to inquire the hold up reasons resulted in a 30 minute interrogation as to why funds were being sent, and a lot of other very personal information. I treated like a liar, scammer, and thief. The end result was the funds did not get transferred and I am now fighting to get them back. Now it's too late in the day to get the $$$ to my son. Why couldn't they contact me much sooner so I could make other arrangements? What a waste of time and effort.

Me and my husband send $535 US dollars through MoneyGram in November 8th 2016 time 11:21 AM. We got a confirmation number and send it to the receiver. He went to the bank to collect the money and was told there is no info of any transaction conducted regarding the control number in their system. We contacted MoneyGram and they said the money has been received by the receiver which was not true. The time they claim the money was received in that country is impossible. This company is a rip off. We trying to find a lawyer to represent us to get our money back. I am so disappointed in this company. They are rude and disrespectful to their customers. They refuse to give a number to their management department. Please don't use this fraudulent company. They will rip you off.

Just like all the other reviews, MoneyGram is rip off. Protect yourself and stay away. If you can use another payment method, do so. First time using MoneyGram and it will be my last for use. I sent $200 US to a country. My money was on hold without any notification to me. My receiver could not receive the money and I could not get my money. I called MoneyGram about 8 times, 4 of those times a rep would say I should go collect my funds because they don't feel comfortable sending my money, the other 4 times they will say it takes time. When back to the 4 times and can't get my money back. You ask to speak with a manager the disconnect the call.

I was interrogated, like I was committing fraud! I have used MoneyGram for years, and never had a problem before now. Twice in 1 month, I was told to contact them about the money transfer to my son. Once was bad enough, but a second time was definitely harassment. The first time, I was even told I had to return to the Walmart store and show my license to customer service, and had to answer all these questions to someone I could not even understand. I never got a explanation for why they did this to my son or myself. They ask personal questions about my son, who has been in the USAF for many years, and why I sent him money!! I felt very intimidated and was not even sure, who I was talking to.

Service was offline for over 24 hours and I was waiting on hold for over an hour without any sort of progress indication. When I called a different number, the agent voice quality was poor and quiet, and in addition to the accent of the agent, the communications were difficult. It took half an hour for the agent to realise that I was trying to send money from Australia, despite me saying it many times, at which point the agent said this was an American line.

I was trying to send a small amount overseas and it gets declined because of 'security reasons'. And when you call them up, they tell you no other information at all. How are these guys still in business?

WOW I NEVER would have imagined how many times this company has been SUED BY THE GOVERNMENT for ILLEGAL practices. Right up to JAN 2016 13 MILLION DOLLARS. Just Google it!!! UNBELIEVABLE, that this company is, still ALLOWED to do business in the USA!?! I wanted to purchase a phone from a lady. We agreed that it was too far to drive so she would overnight the phone me via Fedex and AFTER I received the phone I would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the FedEx tracking info within a couple minutes of me doing the moneygram as she was at Fedex waiting.

I'm a Project Manager at Quality Drywall, Inc. and could not send money to my business partner. After talking to Customer Service they told me they did not felt comfortable with my transactions. This be the last time I ever send money thru MoneyGram.

I did online transfer to my nephew. Got an email asking me to call to continue the transaction. 18664509897, I called. Was asking so many personal questions and never ending, so I gave up, canceled the transaction. Was afraid that all the information are stolen. The rep. spoke in very low voice. Worst service ever!

I attempted to send money online for the first time and received an error and a number to call. Upon placing the call I'm placed on hold for 30 minutes between 2 reps, only to be told I can't send money online!! Meanwhile, they have a record of my attempt and all my personal bank and SSN information! How is this ok? No valid reason except that I need to complete the transaction in person! So what happens to my personal information or their database? This is unethical and a smells more fraudulent than anything! Take your business elsewhere, if you can!

The worst company ever. So, so, so disappointed. I am using MoneyGram for about 4 years and as I am very busy person I decided to try their online service, but somehow it was denying my transaction. I called listed number 18009227146 and guy named Omar asked me my full name, my email address and my last 4 digit of SSN. And he said that I cannot send any money online as he could not find me in public records. I was so confused. Why he asked my full info and what system he used that it showed no records of me? And he spoke to me like I was scammer or something like that.

Terrible company. I was basically interrogated on the phone, in attempt to send my child money. Just get an email later stating my transaction has been canceled. When I called to find out why the Rep from India tried to say I wasn't whom I claim to be... mind you these people have all of my info. I don't feel comfortable w/ this, why have online options if you are going to give people a hard time. l will stick to Western Union.

Wow. First of all I just wanted to change the state my friend was picking up money. They transferred me 4 times! 4! Asked me very old questions about my ex husband... and the age of his sister. Where do they get their questions? Only to tell me my transaction has been cancelled. And Serious attitude problems like 'my' English was bad. I know I answered most of them right but they just kept going and going! Freaking ridiculous. What an inconvenience. Will Never deal with these people again... Even the supervisor was rude... if it was even a supervisor. So very disappointed in this customer service. They don't even speak good English!

I've tried three times now to send money - not huge amounts, a few hundred dollars - with MoneyGram, and every time, I am asked for my passport information, social security number, an extra check with my bank, and every time I still must call and explain to them what I'm sending money for (are these my parents?), confirm more information, answer personal questions from rude customer service reps, and then am told that "security just doesn't feel comfortable with this transaction" with no explanation. It's worth the extra money to use WU or...literally anything else. Just not Moneygram, ever.

Very strange company. I used online for years and then I got locked for no reason. I refused to send in my ID and went to store location for few years. Today I submitted my Walmart bank account and a military ID with just a picture and name. A hour later they granted me access to online. I went online, set up my contacts and the system asked me to change my password after I was already logged in. I changed it then the system locked me out. I called MG and they said I can never use the online feature again. Strange company. I feel like they just stole my info. I will try western union or another company. Once I find a new company I will never use these scammers again. This company make me feel unsafe.

Had my dad send me some money from the UK, MoneyGram's website said I could pick up from local post office in 10 mins...went there, post office explained they could only provide money they had in the till (???) which was a quarter of the total amount sent. So tried the only other post office with MoneyGram I could find. 25 mins drive away, same thing, no money. This money was urgent, the only thing the pair office could do is give me a MoneyGram check which takes 5 days to clear!!

I paid 50$ for records of transactions. The company is such a joke. I'm waiting 4 weeks now and the last couple of days have been talking to their reps. Can't get the matter resolved. One of the supervisors also gave me an extension to call him but that extension doesn't exist. Don't ever use them. Go to Western Union instead.

I used MoneyGram many times to send money from Canada to my family in Russia. This time I sent USD500 to my sister and for whatever reason MoneyGram withheld it. My sister was there in person trying to collect the money. She presented her ID, the reference number, the amount, the sender's name - she had everything one needs to receive the money. Yet she was denied with no explanation offered. When I called MoneyGram here, the agent started asking me questions like what was the relation between me and the receiver and what was my reason for sending the money. After that she told me my sister can now receive the money. So my sister had to come back the next day again and collect the money.

Was scammed through this service. $135 stolen from me through this service, and it's completely MoneyGram's fault. I responded to a CraigsList ad and was told to process payment through MoneyGram. I called MoneyGram beforehand. I was told that the receiving party could not access my money unless they had the reference number. THOUGHT my money would be safe then. I went through with the transaction. Got an email a bit later telling me my money had been received. Called customer service to let them know I hadn't given out my reference number. (The receiver "can't" receive money unless they provide the reference code.) I WAS TOLD THAT THEY COULD ACCESS MY MONEY WITHOUT THE REFERENCE CODE IF THEY HAD "RELATIVE" INFORMATION.

Very disappointed and angry! My parents have sent money a few times using this service, with success. This time sending birthday money. I went to the machine as normal only to be told I have the wrong details, so contacted my parents who contacted MoneyGram and ta da all sorted. Went the next day to be told again wrong details! Have now spoken with 4 different people whom I am finding very difficult to understand, saying there is nothing they can do and keep apologizing grrrrrrrrr! It's a fault at the sender's end apparently to which my parents (the senders) are told it's all been sorted. 1 week later and I still have no money to give my daughter. I do not recommend this service and will use my bank in future. Never mind the transaction fee.

I have been using MoneyGram for years without too many problems until recently when they have gone right down the toilet. My transactions are always denied until I call a toll free number in South America and reach someone I can barely understand who asks me all sorts of personal questions such as: Age, DOB, Address, e-mail, Phone number, are you married? How long have you been married? How did you meet your wife? Why are you sending her money? How long have you known her? etc...(most of which is none of their business!) then they decline my transfer. When I ask to speak to a supervisor or manager they laugh and say that there is none there for me to speak to. UNBELIEVABLE! Do yourselves a favor and just use TransferWise, it is much cheaper and your receiver will get a much better exchange rate on the other end. SCREW MONEYGRAM! Ripoff cheesy company at best!!

Greetings: Be forewarned again. WalMart is the center of this attack. David ** from Paid survey 104 is gathering information for participants to mystery shop MoneyGram Transfer Services. It will come to you priority mail and it will be an official check. This one was for $3950. My instructions were simple enough: take $400 dollars for myself, spend $50 within the store, use two MoneyGrams totaling $50 then to send two money transfers each for $1,700 and send them to Larnaca, Larnaca In the country Cyprus. Well I had never heard of this place before in my life. I had looked up the bank, and it existed but I couldn't verified anything beyond that point. So if you get any mail that reads similar to this, don't fall victim to this. They are popular scams.

Tried to send $100 via MoneyGram to a relative. Filled out all requested information. Request was denied by my bank which thought the request might be a scam. Confirmed with bank to process the transaction. Returned to MoneyGram. Filled out all requested information AGAIN. Request was denied by MoneyGram - no reason given. MoneyGram suggested I apply again (third time) at a store and not online. The customer service is poor, the online application is not user friendly, MoneyGram requests too much personal and confidential information from the customer and, after meeting their demands, they have the audacity to refuse service without an explanation.

Moneygram gave us the worst experience ever!! They got me and my husband so furious! My husband who is in the US sent me money thru moneygram here in UAE and they cancelled it after they have withdrawn the money from my husband's account! And they could only refund it for 3-10 business days! I had to travel all the way to the exchange and to my dismay it was cancelled!

They are not on duty at all. After they get the money from someone they don't care about the person who receive the money. Their machine is not working on all store. I was trying to get my money for more than 4 hours. Still I couldn't get my money.

Had to change the name of the person that I was sending money to only to find myself calling moneygram more than several times only to find that there was no chance of me getting my money back. On the initial transaction, they got the spelling on my name wrong requiring me to call them and start the whole thing over again. There's is no chance I will ever use MoneyGram ever again and do not recommend them. I'm also on several social media in which I will also post my experience with moneygram.

Today I am very upset and crying because Moneygram incorrectly processed my money order refund and I am out $1600. I reported lost and I gave them three money order serial numbers. They informed to fill out the Walmart claim card. They send one claim card without informing me that I needed three claim cards. I put all three numbers on the claim card, I checked back with Moneygram the same day and they informed they are processing all three Moneygrams. When I received one refunded check in the mail with no explanation on why they did not submit the two, I gave them a call and they blamed me for not doing the claim information correctly and they did not bother to cancel the other two even though I submitted receipts.

I wasted all my day to send money online to my cousin. She keep going to the bank and they're telling her the fund is not available. I called my bank they said "no money is being withdraw from your account." I had to call the MoneyGram again to cancel the transaction. They keep transferring me, putting me on hold and at the end hang up on me. Not once, not twice, sooo many time. I was so tired and frustrated I started banging my head on the wall. I am going after them to sue them.

I lost a money at Walmart stores. It had not been filled out in any way. I requested a replacement money order from MoneyGram and they did send it, BUT by the time I received a reply for a $25 lost money order, I only got $7. I thought they would send me another money order. Not so they $25 + $18. MoneyGram is taking money from consumers. Not good practices. The customer is losing too much. Lost Money order# **. The money order with the balance of $7. WHERES IS REST OF MY MONEY???

Never again. Not only do they charge a lot but it took 45 minutes to get an email from them with code and then it didn't work. After an hour 4 phone calls to idiots I gave up. Last time was better but still took me an hour to do it. I'm done with walmart.

I sent money through MoneyGram, and this money is not so much to cause any issue. MoneyGram refused to make the money available to the receiver. It's been over a month now and I keep calling them for my refund but they tell me different story all the time. I have been using Western Union for a long time to send money to my parent. I only used MoneyGram because someone told me it's cheaper than Western Union, the difference is just $5. Had I known that MoneyGram is a scam I would have paid the extra $5 to Western Union for peace of mind. NEVER USE MONEYGRAM FOR ANY REASON!

This is a HORRIBLE HORRIBLE company. Don't even waste one minute of your time trying to use their services. I was attempting to pay a bill using their services as I needed the money to get to the company immediately. I created an account and was using my husband's credit card to pay the bill. I thought the payment went through until I received an email stating that I needed to contact MoneyGram.

I'm a soldier in Afghanistan and tried to send money home and email not work properly so I entered alternate email and started over. Well these people call me criminal and lock account and say I must visit a location. I say if I could visit location that I no need MoneyGram.

Tried to send money to my daughter and they rejected it twice then said that I can never use MoneyGram again. They would tell me why and closed my account. This company is a rip-off. I would not suggest that someone use MoneyGram. Why does this company even exist when they can't even do their job. This is so upsetting, I am trying to help my daughter who needs it and this horrible place cannot send money. They should shut this place down. They have no business being open when they do not work.

I sent an online MoneyGram to a friend in San Antonio, TX. When the individual went to receive the money he called me and stated I needed to call MoneyGram, I called, and I appeared to be speaking to someone overseas. They began asking me very personal question, after I inform them that the transaction was authorized by myself. I began to get uncomfortable with the question concerning my personal information, and asked them to just refund the money to my card.

I have been a MoneyGram customer for quite a while. Have sent money as recently as August 12 '16. I signed in today to send money to the only person I ever send to. Made it to the process payment page, entered the amount and my card number. Got a message that they can not process my payment to call. So I called in and am told that I have been blocked and can no longer send online that I have to go into a location. I ask why and I am told that "it was a security business decision and they don't have to tell me anything." Now they did block me but still processed my card taking 1.00 stating that they do it to make sure the card is real, when this is the same card I used last time. Why are they allowed to take my money but I can not send any???

A BIG RIP OFF!!! Folks, I don't have time for this but thought I would share my experience to save you some trouble! I needed a couple of blank money orders from my bank. My bank happen to be out of money orders and suggest I go to Walmart across the street to purchase them. The teller also said "and it's only .70 cents each, compared to the bank's $4.00 each. Wow, that's awesome, right? Wait until I find out it was so (WRONG).

I tried to use online services and was questioned like a criminal suspect. I was then told that not only could I not perform the transaction (to SEND MY GRANDDAUGHTER $100 for her birthday within the state of Indiana), but that I was barred for life from ever being allowed to use money gram online. During my interrogation, I apparently gave the wrong email address and the trap door opened under me. They claimed I had used a different email a few years ago when I used the service for the only time ever -- and had even forgotten -- and so, for replacing a spam account with a newer email account, I was banished to the dark universe of the unacceptables.

I signed up with Moneygram and was initially able to set up an account. However, after closing my account because I am unable to use that email and signing up with another email, I am unable to set up an account online (with NO reason given). I was told that I am no longer able to have an online account and only able to send money at a store location using cash. Completely bad business to not have a good reason to 'permanently cancel' a person from having an account.

I have a $99 money order from MoneyGram that I didn't use, which I bought on May 2015. I tried to cash that into my account in August 2016, since it's still within 3 years of purchase. My money order got declined and to make thing worse I got charged $12 for the failed transaction. This is so wrong and unprofessional! Everyone need to boycott this MoneyGram company, they're con for sure! I think I didn't recall reading anything on charging people after 1 year! What I can recall is just that the MoneyGram need to be used within 3 years period. Please share ways how we consumer can put this con business down!

It's absolutely impossible doing business with Moneygram on any level. Their limit is $3,000.00 per month, I only send $270.00 and they say I have reached my limit. I recommend a boycott of Moneygram until they fix their many problems.

I recently sent money through MoneyGram to a family member which would not go through until I called and answered their silly security questions which made you feel like you were on a watch list of some sort. Then the next day I sent money to someone I had made a purchase and the transaction completed with no problem. When I tried to log into my account to send money again it would not allow me into my account. I called and they said I could no longer use their website because they did not like the transactions I had made. Mind you each transaction was less than $500. Then they tried to tell me that my account belonged to a female and they were talking to a male. How dare they presume what my gender is and how is that any of their business? First of all the persons that I spoke with when I called to answer their security questions and when I called about my account could barely speak English much less understand what I was trying to say!

July 11, 2016, I made an online money transfer for $150 through MoneyGram. July 22, 2016, I cancelled the transaction. Their terms for refund is 10 business days. It is now 22 days, and they have still NOT refunded my money. Calls are answered by operators who have some difficulty understanding English. I have now made about a dozen of such calls. They shuffle you from person to person, and promise to have someone contact you. No one ever calls. The next time you will hear from MoneyGram is when you call MoneyGram again. I am unable to understand why a business in the United States of America will try to illegally hold on to money that is not theirs. This is not a reputable company.

Told rep did not find these questions appropriate. Didn't even blink, said they've been getting complaint of fraud to the state I'm sending to. And if I'm unwilling to answer he will refund. So he did. This is unacceptable. I will not tell some random person my own mother's history.

Had purchased money orders for rental applications and did not need two of them. A year later I went and cashed these at my personal bank and these were returned to my bank as a stop payment on these because they were over a year old. I called the MoneyGram people and was told that they charge interest on the money used to purchase the money order (this INTEREST charge is at a rate of over 20% for this). When the MoneyGram people were contacted they said they print this information on the back of the money order but unless you have vision like superman, they cannot be read by the average person with 20/20 vision.

Don't ever think about using this service, never. I've used this service 5 times to transfer a good amount of money. The first two times were okay, everything went smoothly, however, the 3 other times I had to call the customer service for about 1 hour each time. They tell me to wait and wait then forward me then ask me questions then ask me questions then forward me. (Questions like "what do you want to do with the money", and "are you contributing to any political party" and more.) I advise you to stay away from this scam and I'm sick of this and I will NEVER use it again.

Please don't use this services they is a joke. They put a security breach on your account and cannot explain to you what it's for. They will allow you to go to the store and use the services but won't let us you use it online. Then they want to know too much information just to send information online. What is your date of birth and the last 4 digits of your social security number has to do with you sending money. I'm done. I feel they using your information for their own personal information. This don't make no sense. I'm done using their site and services.

So I tried to transfer some money to my girlfriend using the website. The transaction seemed to go through ok, but then was held up and I was asked to make a call to verify the transaction. This I did. I explained who I was sending the money to and that I knew them well and the person on the end of the phone released the money and I was emailed a collection number. No problem, this all seemed to be as expected.

I gave the intended receiver the money transfer number, then this happened: Receiver went to a first MoneyGram location and they claimed the number was invalid. Receiver printed out the actual email with the transaction number as well as a list of locations. Receiver went to a second listed location which does not actually do MoneyGram and states they've been trying to get themselves removed from MoneyGram's list of locations for about 5 years with no success. Receiver went to a third location where it was impossible to pick up the money even after the agent called MoneyGram and spoke with them for about an hour (being on hold most of the time). Sender ended up having to call Moneygram over the phone to cancel the transaction since MoneyGram decided to lock his online profile for some unknown reason.

I will make this short - do not use MoneyGram. If you send money through Walmart to Walmart, you will have no problem. If the amount you are sending is more than $900.00, you will be told that you must use MoneyGram. I would suggest you use Walmart to Walmart and break the amount into two or three separate transactions. Know that if you send an amount like $1,700.00, by MoneyGram, you will have to be interrogated by phone. Yes, prepare to answer multiple personal, stupid and inane questions. Listen closely, the interrogator will be very difficult to understand. You may be disconnected or transferred many times. You will be told that unless you answer the questions, the money will not be released to your receiver.

I sent money by MoneyGram as donation to a Church in Nigeria in a small city called Ora in Edo state as stated in the form I filled out. The recipient went to the first Bank in the next city called Ekpoma in the same state Edo state to collect the funds since there is no MoneyGram agent in Ora and after he was made to fill out the forms and presented his IDs the paying agent then told him that the fund has been collected and no longer available. When I was informed I then called MoneyGram and after several system downtimes for over 3 hours and many CSR phone transfers I was told that the money had not been paid out but was needing confirmation from me after which it would be released to the recipient and would be available to the recipient the following day.

I purchased 2 money orders. After I purchased the money orders I filled in the money orders with all my information. My money orders were placed in a drop box. After dropping them in a drop box I found out 2 days later that the box was broken in to & my envelope was stolen. I contact MoneyGram & was told that my money orders were being cash. I told MoneyGram my money orders were stolen out of a drop box & I have a police report. The response was I have to pay them to get copies of the money orders. I made them the money & they emailed me a copy of the money orders. On the back of the money orders there was not stamp or writing on where the money orders were cash. I call them back - the response I get from MoneyGram is I have go get my money from the place that cash the money orders.

Used MoneyGram 10 times and the last transaction was canceled and supposedly refunded to my account up to 10 business days. Spoke to non-English speaking CSRs at least 10 times with transfers to another curry-eating CSR. These inept borderline autonomous fragmented pseudo-English speaking people are worthless to get any information and just mentioned that it was "elevated" to the lady. WTF? I had a bad picture of what was actually happening on the other line. Needless to say I have NOT received my funds from them and I have notified my financial institution to bring some strength into this BS.

Went in to send some money to a friend that needed some gas money to make it home and the cashier in Wal-Mart misunderstood and printed me up a MoneyGram money order. "Not a problem" I said "let's just cash it and send the money electronically." Swing and a miss, even though it had been purchased less than a minute earlier MoneyGram denied Wal-Mart's request to cash it. So the cashier hands me a receipt and the money order (which is now signed over to Wal-Mart) and tells me I will have to call the number at the bottom to get it sorted out.

I went to Walmart to send my grandson some money, which I do occasionally, the Walmart to Walmart Service. I was told that because of the larger amount ($1500) they would have to send it by MoneyGram. First time customer of MoneyGram and will never use them again. I sent the money, and my grandson could not pick it up and was told to tell me to call this 800 number he was given. And he was at another Walmart to pick up the money.

After using Moneygram for more than 10 years with no hitch, they cancelled my account with no explanation given. This is how they treat their customers.

I sent money to my wife which they refused to release. She was told I had to call them before the money can be picked up (I understand this, Security!). I called and I was redirected to a different department which I put on hold for about 45 mins after being disconnected like twice. After I finally got a hold of someone, I was asked all sort of personal questions and the customer agent was so rude. The personal questions had nothing to do with money sent. I was even asked how many kids I have. What has that got to do with the transaction? The only question I wasn't asked was how often we make love. I am really displeased with their service. My advise, use Western Union. They might be slightly more expensive but I think it's worth it. I sent the money via a Canada Post outlet. My advise is that Canada Post should dissociates with them before they drag their name in mud.

I registered for MoneyGram Internet account. Completed rigmarole to Direct Deposit USD into PH PhP in Bank of Philippine Islands account. My transfer immediately rejected. Reason: my US bank account was "not verified". Called MoneyGram CR. Transferred to 3 departments. Three CSRs spoke minimal English. After 35 minutes of nothing but continuous run around, last CSR told me to call Telecheck for answers to why my US bank account not verified. I called Telecheck. I spent 15 minutes immersed in Telecheck similar rigmarole. Second Telecheck CSR announced my US checking account updated and verified. Telecheck CSR told me to attempt to complete previously rejected MoneyGram transfer to PH. I processed another transaction with identical results: US bank account not verified.

I've been using MoneyGram for a long time now. I'm completely unsatisfied with them. I send money to the same person every month in another country. Now I have to verify information and then being asked personal questions. Something is wrong here. Then I'm advised that my name has been flagged and MoneyGram won't give me a reason. Don't understand what's the problem here. I go on their website to track the transfer... No record found... It's been 3 days that I sent this money and now no record found. So as I discussed before called into customer care and I have to verify myself and I'm asked all these stupid questions. NO... Cancelled my transfer and never using them again.

I have been using the app for the android phone for over a year now, all of a sudden they started to flag my money transfers. Every time I made a transfer online I would have to call them to get it cleared. The other day I did a money transfer, I called up and they cleared it - gave me a reference number. When I woke up, my friend in the Philippines said that she went to pick up the money and they told her that it was canceled. I went to go online to check out what the problem was and I couldn't even get online. They blocked my account. I am an American citizen, I speak English. Half of the customer service people can barely speak English! They are telling me that I am a security risk. I will never use MoneyGram again.

After 2 years of being a customer their security dept decides that I am a security risk... Like some of the stories I read on here. My son served in the military 6.5 years. I'm an American citizen and they won't even give me an explanation why I can't send money online... Wow after being in this country for 43 years, having 2 American born children, according to their security dept I am some kind of risk? WOW... I thought in America you were innocent until proven guilty. By the way I send 250 dollars per month to Costa Rica. Yeah that would bankrupt the United States in about a trillion years.

MoneyGram has no respect for its customers, at all. I am a soldier in United States Army, I send to my father $150 every month just to help a little bit with some bills. Today I sent $2000 to a friend of my uncle who is getting married, my uncle gave me the money to do so, I have a proof for that. And they blocked it even though they say that there is a limit of around $3000 per month. Called them to find out why, but because of my accent they decided to close my account for good. I asked "why would you close my account", they said "because of your activity"!!!

I have two brother-in-laws who have served our country for 20 years and each deployed 6 times. I tried to send them money and someone in Mexico and Poland decided to block my money transfer and keep my soldiers from getting their money. Poland who doesn't care about US and Mexico who is a higher risk and biggest cartel.

Sent money to my girlfriend using MoneyGram like I always do and this time it was stolen from the pickup location by someone other than my girlfriend. Called MoneyGram and they were to resend the money to her. She goes to pick up and they tell her to have me go back to the store and refund the money and resend. I go back to the store to refund and they won't let me. We call again and they said it was already picked up and they wouldn't refund. They also said they didn't care that I lost my money because it was stolen because the money was pick up. I will be using Western Union for now on.

Money sent from Canada to Tanzania was given to someone without the proper identification and signature (fraud). MoneyGram says that since the money was already picked up (even though they gave it to someone without proper ID) they can do nothing about it and will not reimburse the funds. They should have some 'insurance' when there is fraud involved. I did get an apology. I will not recommend MoneyGram for people to use as it is not secure.

This is the complaint I filed with the FTC. If everyone would do that, they would be investigated, which they should be, they are unethical. I attempted to use the company to wire $75.00 to my son in San Antonio, TX on 6.19.16 at approximately 10:00 pm CST. During the initial application online I entered my data to include name, address, phone, credit card and last 4 of my social. I was requested to validate with 7+ multiple choice questions, which I answered, completed the rest of the form and submitted.

I contacted MoneyGram after discovering that I had lost a 400.00 money order in March 2016. I discovered this in June when the person I thought I sent it to did not receive it and mentioned it to me. I first requested a refund from Walmart where I purchase all my money orders. I was told by them to take it up with MoneyGram as they had my money. I filled out the online form they require and I included my receipt for the money order and mailed it in. They guarantee on their site that a refund will be made within 15 days. They also give you option to have the check FedExed. I checked that option. After time had passed I began calling MoneyGram who said they would FedEx the check to me on Thursday. I wanted a tracking number but they said to call back the next day.

Moneygram kept my cancelled transactions of $4,000 they were to refund to me and they provided replacement reference numbers for each. I went to pick it up at a Moneygram location, it didn't go through. I notified their Moneygram investigation team who provided me a case number **. They said the investigation would take from three weeks to ninety business days. Within thirty days, I received a call from their GCC Payment Discrepancy @ Moneygram (800-666-3947) by phone and then by email that they had already paid the money to me, in which they didn't and they closed my case. I emailed them my i.d. and also a police report that I never received the refund, but the agent insisted I did and didn't disclose the name they refunded my money to. So Moneygram lied just to keep from refunding me my money because they gave it to someone else. They refuse to rectify their error.

Moneygram customer service is a joke, constant system issues. Super high fees! Wake up people!!! You can send money for free on FACEBOOK!!! Worldremit, TransferWise, PAYPAL all charge a FRACTION of what MONEYGRAM CHARGES!! Why are so many idiots still using Moneygram is beyond me!

I have been sending money to my son in the state of Georgia from Oklahoma for the past couple of years. It's never very much, at the most it could be $50-$60 dollars at a time but usually more like $20 or $30. Anyway I have always sent it using MoneyGram online. About three months ago MoneyGram informed me that I could no longer send it online, I would have to go into a store to send it.

I started using MoneyGram© in 2006 when my ex-wife filed for child support and won. A few years later, she told CSE I gave her $900 over 3 years and they put a lien on my account and froze any financial assets I had. I was living in Tennessee then and she in Oklahoma. I filed and waited months to get a hearing and the judge told me my sender receipts weren't enough and to provide a record that she received the transfers at the next hearing in a couple of months.

Honestly, I can't believe so many companies still require Moneygram transfers. The system goes down constantly, when it does work you've got a 50-50 shot of it rejecting your transfer with no explanation. If you call them, it's probably going to be someone with a thick accent who you can barely understand who can't help you. Try a second time, and you're liable for the system to temporarily ban you from the service, or to permanently block the card you were trying to use. Try to get this reversed with a phone call, and you get told they can't because of some vague security reason. If things are going well, bam, you click to the next screen and find out Moneygram's system went down again in the middle of your transaction.

I went to the local Moneygram store near my house and the operator completely mistyped all my information. I couldn't understand until I looked at the receipt. They put a wrong last name and wrong home address. Then what's worse is the local store clerk refused the refund number that the Moneygram gave me as he put it "not in the system" and blatantly denied talking to the Moneygram connection. And now they even told me that I need to fax to a ridiculous location in bleeding Poland!!! The Wal Mart also rejected my reference number and just kicked me out because, "Your id and reference number and license don't match". It got me very incensed.

I don't know what type of bargain basement security firm MoneyGram uses to verify identity, but it's apparently not very good at what it does. I tried to send some money online and was asked a laundry list of questions. I answered them all. And yet they still were not able to verify my identity so I could send the money. I even called the number and tried again over the phone... same result. I'm not sure what information they're looking at, but it couldn't have been mine. What a joke.

12/24/15 send my daughter $100 for Xmas. I only use MoneyGram a few times a year. The next time I logged into my account was 5/8/16. I immediately text my daughter and say "What's going on? You never picked up your Christmas money." She completely forgot about it. She attempts to pick it up but is denied due to the transaction be in greater than 90 days old. Call MoneyGram and they tell me they will cancel the transaction and refund my money. It will take 10 business days. "No problem," I say.

I called MoneyGram starting last week to find out the status of my refund of $400. This was my fault in the beginning because I typed in the wrong number and was told that the money order was outstanding. I did get mad but that isn't the issue. I call back on Friday (5/20/16) like I was told to and I checked the numbers again and gave the NON ENGLISH speaking CSR the correct ones. I have NEVER been so angry with anyone dealing with money other than this one. I found out that not only did they receive the claim card, it was refunded on May 6th, 2016 but lo and behold, it was returned. Oh, it's USPS's fault. WTF? I had to go back to look at the claim card information to make sure I had my own address correct and I sure did. Is this their excuse for not wanting to give up money? Here's the kicker. I asked for a refund of the fees since this is their fault that they can't see information correctly and guess what?

Trying to sent some money to my mom in foreign country using my checking account since it's the cheapest way. Going through all the steps filling the form, everything looks good until the very end when the message pops up saying my bank account can't be verified. Seriously??? It's an American bank and I triple checked account number and routing, everything is correct. Called MoneyGram, they confirmed everything looks right but they don't know what the problem is. Suggestion was to use other methods of payment such as $70 to go into kiosk or $150 using debit card. Or simply wait and try again over and over but no guarantee it will work. If there is an option for checking account usage, why it never works? Is it just to lure people in and when they are frustrated trying to use it, just suggest to pay triple as much hoping they would?

I sent money via MoneyGram internationally. I used my debit card. The debit card was cancelled. The person never picked up my MoneyGram and the MoneyGram was cancelled. I was owed a $49.99 refund ($10 transaction fee was also paid). However MoneyGram was not able to refund my new debit card and refused to send a check. MoneyGram kept telling me to be patient. It's been six months and now they cancelled my account. Moneygram kept my $50 and will not acknowledge my reference number emails and documents showing proof of money owed. Also, they told me they could not tell me why my account was cancelled.

I was sent money and when I tried to "receive" it I was told that the sender would have to call in for extra verification. The sender complied and did call in. I went to 3 flipping CVS locations all of which had issues with the system - "It only works sometimes". Determined to get the money that I needed I tried a fourth location outside of the city I reside in. I gave them the reference number. Lo and behold there was a hold because they said the sender needed to do the extra verification. WE ALREADY DID THIS!!

I've been sending and receiving at MoneyGram for years. This is my first bad experience with them. For two days now I've been trying to receive money from family members from other states and when I get to a MoneyGram station they sent it back to the person that sent it. So when I call them to find out why I get excuses that the sender has to ask why it makes me feel like I'm doing something wrong. That's not how to conduct a business like that - I have rights too. One person will tell me that the transaction looks suspicious and the other answer is that they told the sender that I exceeded my limit for the day. I never exceeded $10,000 dollars in a day - it's only $900, $500, $170. It all got denied now. I don't know what to do because this is how I pay my car payments and it's got me so mad with them after dealing with them for a year.

I went to send money to my son who is in college in Florida. I went online at walmartmoneygram.com. That way I could send money from my checking account. I received a call from MoneyGram. They wanted to know my email address, my birth date and the last 4 of my SSN. Then he wanted to know who I was sending money to and why. He also asked when I had last seen my son and if he had called me asking for money. He told me everything was fine and the transaction was approved.

I verified all of the security information and could not get a straight answer as to why I was not able to send money online. This does not make any sense! What is the point of MoneyGram if you can't send money. This is a serious issue that needs to be addressed!

I sent a MoneyGram of a large amount to my mover Coriander. She was not able to receive it being told I have to call in for extra verification. So I did. Customer service is a joke to this company. I was transferred three times, told over and over again no one can help me but a department that is located in Holland, where after 4 1/2 hours on hold over two day I have come to determine no one works in Holland. I contacting the complaints department to be told they could not help me and to write head office in Dallas, Texas. I was told they do not have a direct phone number. I was also advised I can request a refund but I may not receive my money back as the company does not guarantee the return of your money. I am looking into if I can bring charges up on the company as I am now out $1830.00.

If I could give this company a no star rating I would but this site requires at least 1 star. I purchased 2 money orders on 3/29/2016. They were both for the amount of $25.00. I put them in the mail to pay 2 bills about a week later in April. I get my billing statements for the month of May and saw that the money orders weren't received by the companies they were sent to. I was told by the credit card companies to contact MoneyGram to see what is the status of the money orders. This my friends is where the "fun begins." I can't count the times I have had to call MoneyGram in the past 2 days (5/10/2016-5/11/2016). I was told when they checked to see if the money orders have been cashed, both of them have not and they are valid. They also said that there are no holds placed on the money orders. So they started to tell me about the refund process.

OMG; this has been a nightmare. I have use MoneyGram on several occasions to send money to my family and have never had any problems. Yesterday, I sent my daughter some $$. She was told that the transaction was on hold and needed to call the 800 # which she did. She was then told that the sender needs to call because they have some questions to ask.

3 of us have send money to the same family member in the same country. One of us has a very American last name, and the other two have Hispanic last names. Somehow, the transfers made by us two Hispanic, have been blocked by security. I called and inquired why and I was told that it was due to security. Ours were blocked from being sent and his went through without question. Same amount, same receiver, same country. Kind of odd… Don't you think?!

First time sending money through MoneyGram and I must admit I am beyond upset. I chose MoneyGram over Western Union because I figure, "Hey it is only 11.50 when sending money from my bank account to my brother instead of from a debit card." I put all my information in, only to be notified that I will have to call them in order to process the information. Okay, so I do. I get this guy with an accent, but I can understand him and he is nice so here goes, right? Wrong.

I have send money through MoneyGram to a family. They never received it. I have call and speak to the MoneyGram customer f-service and none of them couldn't answer my? As who receive the money and what the location and who release the funds to the wrong person. My family said the money was never post after that and hours later the money was pick up. But whoever released the money to them didn't check their ID. Any advice. Help.

My nephew needed money to go back and forth to work. Tried sending it via MoneyGram. What a long and drawn out process. I thought I had processed the transfer. Then I had to call to answer the same questions I had just answered on the website. But what's more aggravating is the guy hardly spoke English. So frustrated I just hung up!!

So I had to use MoneyGram's services as my mother and I were stranded in Las Vegas. It took us a bit to arrange the funds and once we did all the in-person locations were closed, so we referred to a kiosk. Well, apparently every kiosk they had was down because, on the recommendation of no less than eight of MoneyGram's employees, despite traveling to three separate ones all of them had the same problem. We checked with the cashier working at one of the locations and he'd said the machine had been malfunctioning all day.

I have learned to make files on anything regarding financial institutions. I don't particularly like to make payments online, or sharing personal information. So I pay the bills using Money Orders. Yup! It is super inconvenient but there are certain institutions I don't want to share my information with. I have been using MoneyGram MO's for years. I sent a payment (my third) to Santander Consumer USA and it did not arrive. This is the only time a money order has gotten lost in the mail. Of course, once I found out my payment did not arrive, I made a payment over the phone right away. However, refusing to waste time calling financial institutions I, instead, sent a letter via Certified Mail to MoneyGram. The letter informs them my MO did not arrive to its destination and I'm claiming MY money back.

I have been using Moneygram for some time without any problems. Yesterday, when I tried to send a small amount of money (AU$200) to a friend in the Philippines, the people at the kiosk had taken my money and given me the receipt. I texted the number to my friend and she tried to collect it... no luck. I then rang MoneyGram in Australia and asked them what was going on. The guy there, who was a bit dumb, said that my account had been suspended and gave some reason that the Australian Government had flagged me as a risk... a risk for what? I cannot understand the reason and after telling him what a bunch of deadbeats they were, I hung up. He did say I could get a refund by returning to the place I had lodged the transfer. We will see. I then logged on to my Western Union account and the money was transferred immediately. Can you believe all that. Quite true.

I had the most horrible experience with MoneyGram today after 6 years of transactions with them. I made a transaction with MoneyGram on the 04/15/2016 to Cameroon it was money meant for my sick mother medical bill. MoneyGram withheld the money since the 04/15/2016 and didn't contact me. My nephew who is taking care of my mother went to pick up the money but couldn't and the MoneyGram representative in Cameroon ask for the sender to contact MoneyGram. It was day in Cameroon and night time here in the States I couldn't do anything because I had to contact Walmart where I did the transaction.

Beginning March 2016 Customer Service began making funds unavailable to receiver. In order to collect your $ you have to get the sender to call Customer Service (overseas obviously) and answer a bunch of questions they already filled out to send it to you. I have kids out of state & I send them $ 1-2 times a month. There is a problem every single time since March. I think I'm just going to save my $5 transaction fee $50 & > or $11.50 fee for over $50 transactions & get them each a NetSpend card. I've used both services and I'm fed up w/ MoneyGram. They treat you like a thief when they're the ones collecting fees & holding $ for no good reason.

Called about lost money order. They said they would start processing after they receive 18 dollars. I called the next day to let them know it was found and when they receive my money to send it back since they didn't have to start the process. They were very rude and said they were not going to send my money back. I spoke with the supervisor Gwen and she said I shouldn't have sent it and they will not send it back. I would suggest not dealing with them. They steal your money if it's problem.

I have been using Moneygram for last 10 years and in those years apart of small issues not very often though I called them today to get the transaction for last year and was told there have been a fee of $25.00 for that. Why would customer have to pay for a fee to get his transaction details when we are paying fee for the services that we get? I was told that fee is only for sending and receiving not for statements. But if we open or get their some plus services we can see our transactions online.

I am a student from Kenya. My cousin who stays in Jacksonville, Florida sent me 200 dollars last week which I haven't received until now due to laxity at MoneyGram. I have given out all my details, even a scanned ID and sent but still I won't get the money due to some error. I don't understand, everything is correct including the reference number but still MoneyGram won't let me have my money. Please someone shed some light on this because I need this money urgently. What's with this delay? I am afraid that this is the worst customer relation I have ever experienced.

I should have know better when I had to go to a local Walmart to use this service! First they denied my money transfer because they put the wrong country to be delivered to (Armenia instead of Alabama, USA). Why did I bother filling out the form??? Anyway, had to go back to Walmart to take care of it. Then the receiver on the other end said they would not give him the money even though he had the ref # and proper doc's. I called and was place on hold of over 2 hours! Then I was interrogated like I was the Talabun! Asking all kind of personal questions that had nothing to do with the transaction!! Please people NEVER use this service or Walmart! Both are not GOOD for this great country of ours!!!

THE WORST COMPANY I HAVE COME ACROSS BY FAR! This started in April 2015 when I used their services for the first time (and last!!!). I made an online transfer using their site, however, due to technical issues with their website I was not taken to the next page on which I would have been given a reference number to give to my receiver to go collect the money. So I had assumed that the money hadn't been taken out of my account since there were technical issues.

I did an online money transfer to my brother overseas. I made a mistake on the transfer amount so I cancel the transaction right after I noticed the mistake. Their policy states that if a transaction is cancel within 30 minutes of the transfer and if it hasn't been pick up by the receiving party you would be issue a refund right away. Well, it's been 11 days and I still haven't been issued a refund. I've call them three times and getting the same message of "wait the refund is being processed." The company is a joke and a scam and needs to go out of business. Is the worse I've seen.

I would like to send money using my bank account. I've tried twice, and both time transaction were declined. The last time it said to call customer service for more information. Along with regular information like my name, address, DOB, last 4 of SS#, the rep started to ask me WHO the receiver is to me, WHY I am sending money, WHAT will receiver do with money, have I met the receiver in person and when. I was so pissed, I could not hide my frustration. In the end I was told to go to their location to send money. They refused to explain why they ask personal questions. I find it absolutely inappropriate to ask such questions. I had to use credit card to send a payment. It worked fine but $18 instead of $12.00. I have a feeling they making it so hard so that they can get more money for processing a transaction. Their service is unbelievable! TERRIBLE!

This is the worst company ever. Never sending money thru them again first and last time. I sent out some money to Dominican Republic to my mother and when I try to check the status the other day, I found out that it was placed on hold, so I called and after asking so many questions about my personal life and the person I was sending it to, they tell me that my mother who they know nothing about needs to call them so they can be able to transfer the funds.

I have been trying to send money to someone in California and online tells me to call to complete the transfer. Ok, so I call in and they tell me that my account has been closed due to their internal security system and there is no way to open it again. They advised they have the right to refuse service to anyone but, it's me and I have never given any incorrect information. I asked if there is any way to rectify this situation and they said no so now I am going to complain on every website that I can think of. They have the worst customer service ever and they have hung up on me twice! For no reason... because I ask for a supervisor... I have complied with everything they have ever asked of me so it doesn't make any sense.

I tried to send money to my dad and I created an account... (I use the same password for everything) so I created one and went to login. It wouldn't let me so I thought I typed in my password wrong so I clicked (lost password) and had it sent to my email. I did all the steps and it still didn't work so I called customer service. I DON'T UNDERSTAND NOTHING THEY ARE SAYING!!! They said they reset my password and told me to go over the steps again. I DID. DIDN'T work. Then they told me to clear my browsing. I did. Didn't work. Then they told me to wait 30 mins then try again. I waited an hour! It still didn't work. I called back. They hung up on me. So I call back. They tell me the same thing. I said that it didn't work the first time, the second time or third time!!! Basically they could fix the issue... What is the reason for this call center if they can't fix the problem!!!

I used MoneyGram.com to send someone money and the transaction went through without a problem. Using the exact same information I sent money to the same person the next day. The receiving clerk refused to process the transaction because there was no middle name given for the receiver. I called the 800 number in an attempt to rectify the situation, either by verifying the transaction was valid or by adding the receiver's middle name. I was told they could not do either, that the only option was to cancel the transaction for a refund which would take 7-10 business days and resend the money using an entirely different transaction.

I tried to send my daughter, who is in college, some money and they denied it. The supervisor only spews out the same rote words that the customer service agent did. I think they denied me because I didn't know the answer to "What car I owned 29 years ago!" How stupid is that. I'm just shocked at a business who is this horrible to customers. I think they enjoy rejecting people... because otherwise they would have nothing to do... nothing!

MoneyGram operates their business on the verge of corruption. In one instance I handed a merchant $1000 cash for a MoneyGram which they promise is "available immediately." It was an emergency situation and the receiver needed the money asap. When they went MoneyGram just said, "Sorry, looks like you'll have to wait 2 days. It is what it is". As a result, a dog died on the operating table. On phone support, all the middle-Asian man did was repeat a company line from his computer of, "We are sorry for the inconvenience, but things happen" over and over until I lost it on him and hung up. Their customer service is staffed by people you won't be able to understand because they're all illegals getting $1 a day in salary. MoneyGram is no question the worst company in the USA, and a disgrace to the hard working, honest people it fleeces on a daily basis.

My husband works at Walmart and he forgot his lunch one day so I decided to send him $10 via MoneyGram for lunch. The first 4 times they denied my request and wouldn't give me a reason why when I called. The 5th time I sent $20 and that also got rejected, so I called again and asked why I can't send money. So they asked me who I was sending it to, when's the last time I contacted him and why I was sending so little of money. They put me on a brief hold to speak to a supervisor only to come back and deny my request again. It's not like I was sending over $100 and should be questioned.

HORRIBLE. These people are the worst. I bought a money order 2/1/16. I find out it gets lost. I call, they tell me to do a claim card so I do on 2/23/16. NOW 3/8/16 they're telling me my claim card is lost and I have to mail them another one. Told me they're NOT the post office. They can't tell me why my stuff keeps getting lost.

Don't make a mistake on who you are sending money to, if you cancel it you'll be waiting a long time for the refund. Today is 3/1. I cancelled my order on 2/24 and still have not had my bank account refunded. Just another case of quick to take the money, but slow to return it. If I could give it a 0 I would.

Used MONEYGRAM to wire $100.00. BIG MISTAKE. DO NOT USE THIS COMPANY. The marketing leads one to believe that a guest transaction can be ready for pick up 10 minutes after the reference number is received. The money was deducted from the bank account, personal information has potential for compromise. 10 hours later, transaction was cancelled by MoneyGram. No refund is available for approximately 10 business days. The premise is instant transfer of funds. It did not happen. The money instantly transferred out of our account into their account. Nice customer service. No compensation. Bad Business.

I love this Walmart at highlands ranch Colorado, been shopping and send money thru MoneyGram here for years. Julie - customers service today is just nasty! Maybe she is tired but she kept saying sorry to customers behind me but don't want to really help me with money order - maybe because I'm Asian. Good thing Cheridan came to help with her smiling face and I know she's been working hard too... I think Julie just need some break you guys - maybe she needs a vacation. :) Never have any customers service like her here that nasty!

Every time I call MoneyGram I get these people with thick accents, who don't speak English very well. They are very very rude and NOT helpful at all. Every time you ask them a question, they say "I don't know..." Why is MoneyGram outsourcing to these countries?

I tried twice to reset my password, I was hung up on twice. I could not understand what the lady was saying. She ask me some questions. She was very rude. I really needed to rest my password I was going to use the services. I will stay with Western Union. They know to treat their customers. I will not recommend anyone to this business.

I'll never use this company again. I know my few thousand bucks is nothing a multi million (maybe even Billion) dollar company, but I don't have to pay for bad service. I had a friend perform a transaction for me back on Jan 7. It was to send cash to my mortgage company. To avoid being I chose MoneyGram. At the beginning of February my mortgage states they never received payment. After going round and round with the mortgage company I was asked to provide the reference number of the transaction. On Feb 16 mortgage company contacts me and turns out the money was still at Moneygram. I contact Moneygram to ask about the transaction and I am told they cannot tell me anything about the transaction because my friend put down her name as the sender. Frustrating but okay. Fair Enough.

If I could give NO stars I would. I bought money orders from MoneyGram and they got lost/stolen from the mail. PEOPLE LISTEN UP - I have received nothing but the runaround about my money. I have to file a claim which can only be submitted by mail for a fee then it takes 30-60 days if not cashed now. One of mine was cashed for $500.00. I can't get anyone at MONEYGRAM to even tell me how I am gonna get my money back. I had to pay yet again for a photocopy of my cashed money order $24. I get it and take it to the location that cashed my altered money order (as instructed by MoneyGram) and they refused to pay me. NOW WHAT? No one can tell me what now. I am just OUT 500$. This is the ** service that MoneyGram provides.

On Thursday of last week, I went to my local Wal-Mart to send $100 to my friend in TN. I am in NC so we are only a state away from each other. I was not sending money overseas or anything. I sent it using Moneygram to her prepaid card since it said it would be loaded to her card within 10 mins. I filled out the forms, paid using my debit card, and left. An hour later, the money had not been loaded yet even though it had been taken from my account. The receipt said it could take 1-4hrs to post so we waited. 4 hours comes and goes so I called Moneygram to find out what the problem is. First of all, good luck getting someone who speaks clear English as they clearly outsourced. The lady looked up my reference number and told me that the 'funds could not be received.' I asked why but she either could not or would not tell me why. I said fine, just refund me the money back and I'll figure another way to send this money to her.

Went to a MoneyGram outlet after the system at another outlet would not work to complete my transaction, four times I tried there. So I went to another and this guy said to me "I remember you couple years ago. We had a problem with a transaction," so he said I can't do a thing to help me. He does not remember me and there never ever was a problem but he wouldn't even check my phone number or do absolutely anything at all. Then he gets security making me feel like a criminal in front of others. I have been a good customer for long time now and I get treated like a criminal for helping people I care about... What actions can I take? Thank you.

First call: I couldn't understand the person and they kept repeating the same thing. I asked if he was a robot or a person and they hung up. Second call: They sent my money to the wrong country after repeating to me which country they were supposed to send it to. Third call: Refunded my money. Then said they don't feel comfortable with sending my money. Horrible experience.

Well I read a few reviews/complaints from several disgruntled customers.. I see that I am not the only frustrated and exasperated consumer. January 28th I went online (like I had done many times before) to the MoneyGram website. I filled out the preliminary questions as always in order to get the transfer rolling. When I got to the Payment screen I put in same information I had done many times before but this time I had a problem. When I filled out Visa card information and keyed Continue button.. the page had all my correct information but instead of saying Credit Card used was a Visa it said it was a Discover.

Never again will I ever use MoneyGram in person or online. I never had a problem before tonight, first they had to verify my identity. Ok so after speaking to 3 customer service reps, and asking to speak to a supervisor which they refused, I provided them with everything but my blood type. They told me my account was unlocked. When I thought the money was on its way I get another email stating they need further information to process the transaction. Ok now I'm pissed. I call and they started asking me all these questions about what's the relation to the person I'm sending money to, why do they need money, questions that was irrelevant to my identity and things they had no business asking, something I was really concerned about. And from another country asking all of these personal questions. Mind you it was only $100 but the way they were acting it might as well been $1000.

I've been sending money to my fiance and a family member of hers for quite a few months, and have used MoneyGram to send other people money. For no reason at all, they closed my account and refused to tell me why. Said that some department did it and there was no way to contact whoever did it. Then, they said if they escalated my complaint to another department, they would say the same thing. When I asked for corporate information to appeal whoever did this, they said they didn't know. Looking on the website, there was no way to contact corporate, either. What nonsense. They then sent me an email that said for me to go to a MoneyGram location to send money. Why? Wouldn't they waste my gas/time and say the same thing? I will never do business with them again but I sure would like to know the government agency controlling this business. They do stupid crap and have no recourse when they screw up. That is NOT the American way!

I just conducted my first, and last MoneyGram transaction... was sending money overseas to get funds to my daughter. Had to give out personal information over the phone in a moneygram location for everyone to hear and their computers went down and had to repeat the whole process again. They took my money and I paid a $40 fee only for my daughter to try and retrieve, having her reference number (I thought the whole purpose of a "reference" number was to ensure the recipient could receive the money???).

Hi MoneyGram Team, I would like to write an complaint of being declined with my request with a unknown reason and in a injustice way. After registering and confirming my details for the first time on MoneyGram website, I received an email saying that my account has been approved but I need to contact MoneyGram to provide an additional information before my request can processed further.

After they have you create an online log-in along with your full bank account details, you then receive an email stating that they need additional information from you. Once you call the 1-800 number, you get connected with an off-shore call center who asks a number of irrelevant questions (what is your relation to the person receiving, when was the last time you saw this person face to face, what are they using the money for). Even after confirming that our online transfer is for a sick family member and gave full details, they simply said "Sorry, but at this time I cannot authorize this transaction, due to security purposes" and hung up on us. We thought that was strange, but assumed there may have been a misunderstanding on their end so we called back and tried to clarify.

I've used this company for years (between five, and six). Over the past year there's been problems. They say it's because my dad's name is similar to a criminal. Okay, so my mom started sending. Now they're holding that, no reasons given. When the receiving agent called MoneyGram, he was told their system was down. Then they said there must be a glitch in their system. Then they said they didn't know what was wrong. Fourth attempt, twenty-four hours later, they say that my mom has to go back into the store to confirm. The original store has no idea what they're even talking about, or why MoneyGram in Ontario is blocking it. This whole company is ill-ordered, everything seems disjointed. Considering you're handling my money, I'd expect y'all to have it together better. Apparently, in outsourcing jobs, they lost that along the way.

This company is horrible DO NOT USE THEM!! I have had nothing but headaches dealing with them and wasted so much of my time. I transferred money to my college student in another state through Walmart.com. She picked up the money, no problem. However the money never deducted from my account. After a week or so I call them, I get this ridiculous outsourced person who I can hardly understand. He swears everything is fine and to wait. Meanwhile, I go through emails and realize the bank acct number is one off. So I call to tell them. Told they sent an email to the correct department.

MoneyGram is very unprofessional and unethical. When I inquired about the funds transfer to Mexico, they ensured me I had complied with all the requirements, but when the recipient tried to collect the funds, MoneyGram gave 100 excuses. Once I called to find out what they needed, I was told they would not release the funds because I was not telling them what the funds were for. The agent wanted specific details as to when/how we would spend the funds, who was the recipient and how she was related to me, age, why/how she requested the funds, and more.

After over two years of weekly online transactions I made a mistake with the name on one of my transactions. I contacted MoneyGram customer service and they told me to delete that transaction and make a new transaction which I did. I tried for several months to get them to send a refund for the transaction I deleted. They keep saying they credited my account which never happened. I have spoke with several people there with no results. Do not use this company. USE WESTERN UNION INSTEAD. Their customer service is right on and have been very helpful.

Was informed by my landlord I had not paid my rent. Immediately contacted MoneyGram and was told to file a stop payment order, which I did. 30 days later I call and nobody knows anything! I called the department of Business Oversight and filed a complaint. After only 2 days I received a call from MoneyGram begging me to rescind the complaint as they had mailed me a refund. Thank God I refused until I received the refund. 26 days later still have received NOTHING! Do Not Buy Walmart Money Orders, it is nothing but a SCAM!

I have used MoneyGram several times over the past couple of years to send money to my son serving in the military. All of the sudden I'm no longer allowed to do so online because I refused to answer what the money would be used for. I didn't refuse. I simply explained he called and asked for money and I was sending him some and that he would probably use it on food, gas, etc but it was not intended for anything specific. They are now "uncomfortable" with my transactions and I must do the in-person counter transactions. Not sure how that would solve how he spends the money but you can bet your buttons I will not be using MoneyGram EVER again!

My mom tried to send money to her sick granddaughter (my niece) for a desperately needed hospital co-pay. The money did not go thru, and she received no notification until my niece was standing in line at Walmart with a kidney stone, and they would not give her the money. Mom called the 1-800 # on the website. She was told that they were not comfortable with the transaction, and that it had been canceled. So then, I tried to send the money to my niece from my own account. Again, she did not get the money, even though I had answered numerous security questions, and had received an authorization #. I too was told that they could not give me a reason why it was canceled, just that they were not comfortable with the transaction. They did not charge my credit card, nor my mom's, but this has cost our family extended pain and sickness, plus hours of wasted time. Terrible business!!

I sent $$ at 7:45 PM and got an e-mail confirmation that at 7:45:24 that the $$ was sent successfully. WRONG. MoneyGram held up my money "for review" and my son did not get the funds he needed to get what he needed for the week. I got no e-mail that they needed me to call, no message on their website that they needed more info, no acknowledgment that the transaction was under review... NOTHING! I didn't get any indication that the money was not delivered until my son called in a panic that the funds were not available. SHAME ON THEM. VERY BAD BUSINESS.

The Walmart money transfer is horrible. I gave them substantial information including my card number and was then told to call a number. When I called I got reviewed by a "security department" who also verbally received the personal information and then declined my transfer. When I asked to speak to a manager she could not tell me why the transaction was declined. DO NOT TRY WALMART MONEYGRAM. It appears to be an information gathering scam.

I used to send money through MoneyGram anywhere without any problem but not anymore. On 1/3/16, I went to Walmart and wired $200 to a family friend in Uganda. I called and gave him reference #. He went to pick up the money but they refused him to pick it up. They told him that they need more info from me. I called MoneyGram and they asked me irrelevant annoying questions. They told me to tell my friend to call them to verify if is the right person. So I went to Walmart to get money back.

My experience so closely reflects those that are posted here regarding the endless inane questions (exactly the same questions) on me trying to do a state to state money transfer. Even the agent stating they are not comfortable doing the transaction and not giving a reason matches. This company nearly cost me the opportunity to close on a purchase, caused me to burn 4 hours of my evening, caused a log jam at Walmart while their employee was on hold for half an hour trying to get my refund and I spend more money using Western Union to get the deal done. Seriously, use Western Union as this is obviously an intended practice by MoneyGram and no fluke.

Today (1/2/2016) I tried to send $300 to a family friend in Guatemala. I used the online site to transfer money and upon finishing the transaction, I was directed to call the customer service people with the following message: "We need a little more information to process your transaction. Please call Customer Support at 1-866-450-9897 for help completing this transaction. You will need your authorization number (below) when you call." I immediately called and was asked many personal questions and irrelevant questions about my relationship with the person that I was sending money to.

I live in Orland and use MoneyGram from my job and family and it used to be so convenient to walk into most 711 and use their VCom machine in and out but over the last year the minimum amount is 99 or below which isn't great but still OK. But now every VCom machine is out if service or just stopped doing moneygram. Guess it's back to Western Union.

I have used MoneyGram in the past with no problems. And then today I tried to send money to friend who is out of state and it could not process and told me I needed to call, so I did. They asked a LOT of questions - personal questions about my private information as well as questions like who I was sending to, my relationship, how long it had been since I'd seen him, etc. Then at the very end, the guys puts me on hold and comes back and says he can't process due to security reasons and then would not tell me why! At one point I was even told MoneyGram has a right to refuse to do business with you. I requested the name and number of someone to file a complaint and was told there is no one to file a complaint. I am calling my bank and report this problem to ensure MoneyGram can not access my account. I will NEVER USE MoneyGram ever again and DO NOT RECOMMEND ANYONE ELSE USE THEM!!!

I wanted to send money to my wife's niece overseas and thought the $10 fee was reasonable. Their website makes it all seem so easy and professional. I created an account, completed the transaction, then received an email it was on hold and to call customer service. I called and was asked a wide range of very personal questions like, who is the receiver? What is my relationship with her? When did I last see her? What is the purpose of the money?

I have been sending money to Nigeria using MoneyGram through CVS or Jewel Osco. One, Nigeria is not among the countries I can send money to from my computer. My recipient was unable to get the money because of a process going on in Nigeria called Bank verification Number (BVN). When I called for a refund and spoke with Ryan he refused to give me my fee. Saying MoneyGram does not require account to receive but that is what the banks make you do in Nigeria.

I tried to send a payment today. I received an email saying the card was declined. I called MoneyGram and was told my bank declined the card. I called the bank and they said they did not decline the card. The representative from my bank asked me to try again while I was on the phone with her. I did, she advised me they approved the transaction but the problem was apparently on Moneygram's end. I called back and was told it was a security hold and I could pay online using checking account instead of card. I told the agent "there was no option to pay check", he placed me on hold and finally came back and said "yes, I'm sorry you're right". He told me to try again in a hour and everything should be alright.

I sent money through this means but beneficiary was never paid. MoneyGram customer service opened a case number to investigate. 3 weeks now, nothing is being communicated in spite of inquiries. Can a lawyer pick up a class action suit and claims recovery against this unethical financial institution?

My advice to every one if you wanna send money, send with western union. It's better, you can trust your money, I send with MoneyGram, is almost 6 month. They told me let receiver call us. The receiver he went to moneygram place 50 times, they refuse to give him money and he call them 50 times, they not pick phone, and I give them all the information for receiver even the phone number and I told them if they need anything from me, I will provide them, they refuse to give my money back and the money is just 100 dollars only but they refuse. It doesn't make any sense to refuse to give my money back. ANYBODY WANNA SEND MONEY SEND WITH WESTERN UNION, THE BEST PLACE.

I am a frequent user of Western Union who started to use Moneygram for cheaper fees (in some cases) and ease of internet usage. I never liked sending money through agents, as it involved going to a store and talking on the phone, but the online service, once I found a browser that worked, was much better. Recently sent money overseas and received a phone call in the middle of the night (7 hours time difference) that the recipient was being detained by the security of the bank. The bank was holding his identification papers and accusing him of cheating. This happened even though the name matched. He had the amount sent and the reference number. Problem, I had not included his middle name!

MoneyGram is refusing to unblock my account after using it for a long time. I have a history of business transactions with MoneyGram that are very important to me. Now I have no access to my own account online. It is like they have put me in a blacklist and they are refusing to unblock it. They are also lying that there is no way to unblock my account and that I can no longer use the online services. First of all, they closed the account without my consent. Secondly, they never told me the reason why except security thought it was the right thing. I told them to let me talk to security to unblock my account and they completely and utterly lied that there is no security and that if an account is blocked there is no way to access it. They are refusing to unblock my account after they closed it without my consent.

I used MoneyGram last week with no problems, and then today I tried to send money to my husband who is out of state and it could not process and told me I needed to call, so I did. They asked a LOT of questions - personal questions about my private information, as well as questions like who I was sending to, my relationship, how long it had been since I'd seen him, etc. Then at the very end, the guys puts me on hold and comes back and says he can't process due to security reasons, and then would not tell me why! I said "You just asked me countless personal questions and I answered EVERYTHING and now you act as though I'm trying to steal money! I'm trying to SEND money!" and he was no help. So I will obviously not be using MoneyGram ever again. Don't ask me for all of my personal information and then deny me!

Greetings everyone, I've been a customer for 7 years. Sent money, then all of a sudden, money don't go anymore. Issues with this, and that, spent 8 hours on the phone; they BECAME A SCAM!!! DO NOT SEND MONEY THROUGH THEM IF YOU WANT TO SEE YOUR MONEY ANYMORE!!!

Went to pick up a couple of wire transfers at my local CVS branch. While speaking to the MoneyGram rep because I stated that I was receiving two wires from the same person on behalf of another the transactions were flagged and I was told the senders would need to call MoneyGram in order for them to release the funds. This is inappropriate and frustrating. Last time I do business with incompetent people.