LoanMart Reviews

formerly 800loanmart.com

4,899,405reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About LoanMart

LoanMart connects consumers with the cash they need through several options, including car title loans. Credit issues aren’t a problem. Customers can apply in minutes and get their cash in just hours. Contact LoanMart to see your borrowing options and full disclosures.

Pros
  • Get approved in less than an hour
  • Get funds in as little as a day
  • Good credit isn’t required
Cons
  • High interest rates

LoanMart Reviews

Filter by Rating

  • (487)
  • (99)
  • (53)
  • (31)
  • (213)

Popular Mentions

    How do I know I can trust these reviews about LoanMart?
    • 4,899,405 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about LoanMart?
    • 4,899,405 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 435 - 635
    Verified purchase

    Reviewed Feb. 18, 2020

    First off Nam, was very pleasant to work with. He got all my stuff together for me and explained the process very thoroughly. He’s very nice and even took the time after he left work for the day to make sure everything was completed and processed. I will recommend his service to anyone that would benefit from his expertise. Thank Nam for your hard and dedicated work.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart (“LoanMart”). We take pride treating every customer with excellent personal service.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 17, 2020

    Customer Service was outstanding; very quick, easy, and courteous experience. The process took very little time from start to finish and all parties involved were very professional and friendly. Huge help in a pinch! Thank you to the entire Loan Mart Team...

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart (“LoanMart”). Thank you for choosing us and allowing us to be a part of the solution, Terry!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2020

    Leslie was very helpful and responsive when returning email or calling me back. She took the time to explain everything which made the process very easy and quick. I would definitely recommend LoanMart to a friend. Thanks for all your help.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Feb. 4, 2020

    Kelyn was awesome in the process. It was fast approval, cash ready almost instantly, it took approximately 20 30 minutes actually 15 minutes, all had to was provide my documents. Other personnel were good in assisting. Like Linda. No, prepaid penalties which is great. You can off the loan early with no fees..

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart. We take great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Feb. 4, 2020

    The loan officer that helped me was very helpful and made my experience less than stressful. The time it took to do all the paperwork was more efficient than normal loans. Plus, the quick turnaround time to get my money was great.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart. We appreciate the feedback and you taking the time to share your positive experience with us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Feb. 4, 2020

    I needed money fast to get dental work done and my dentist didn’t offer a payment plan. So I called LoanMart and spoke with Crystal **. She helped me with my application. She was fast and provided excellent customer service! Would recommend to everyone.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Customer Service

    Reviewed Jan. 28, 2020

    I asked for a due date change as my pay dates have changed. I was told NO. This is a poor customer service. I will be researching to get this account paid and closed. I work in the customer service industry and will let everyone I come in contact with.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride in treating every customer with excellent personal service. LoanMart is reviewing your concerns; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2020

    Very nice people, very helpful, very understanding, very knowledgeable, definitely recommend, I was at wit's end & went to cash advance in Jackson, Mi. Where I live, they tried to help but could only do so much, they said they would send this matter to you guys & you came thru!!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart (“LoanMart”). We continue to strive for excellent service and we sincerely appreciate the positive feedback.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 23, 2020

    Leslie ** was top notch. I would definitely recommend her to my friends and family. From beginning to end she was very prompt and helpful. I could tell she loves her job. I'm very grateful for the loan, my husband really needed his wisdom teeth out.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Lillian. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 21, 2020

    It was a quick and easy process. Maria was great and the rest of the team that assisted with helping me get the loan. Thank you. I really appreciate you all. The company is great with many ways to get and pay the loan.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for review Tiara. CCB and LoanMart have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    It was an awesome experience. Very professional and quick. The staff was great. They do a lot of work on your behalf and always answer the questions. I did the process and received the money within two days... Very confidential... I would definitely recommend this site.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for review Linda. CCB and LoanMart take pride in treating every customer with excellent personal service.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Jan. 21, 2020

    With my first loan with LoanMart, I said I would never go back to them. I’m kinda dissatisfied with the experience of getting the loan but I ended up going back. Through my experience, I learned not to pay them just the monthly payments because you pay way more and it takes forever. And, even if you are one day late, it sets you off of whack. It was really terrible. I got a $3,000-loan, but it was like I paid for my car all over again ‘cause I took my time paying it. When I got ready to start getting a big loan to pay it all, they were telling me, “You can’t pay that like this. You can’t do this. You can’t do that.” But I needed a loan again and I knew not to do what I did the first time. This time, it was way much better than the first. The Loanmart rep was nice and the process went fine. I will recommend a friend to them and will also tell them to pay more if they could. Pay more towards the balance than the principal.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively. Thank you, Adrina, for taking the time to share your experience and letting us know where there may be room for improvement.

    Verified purchase
    Staff

    Reviewed Jan. 18, 2020

    Angelica provided excellent service! I will do business with you guys again should I need your service. The process was seamless and complete.. Please let Angelica know that she did an excellent job helping me with this process. Thank you for all your help...

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Victor. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTimeliness

    Reviewed Jan. 16, 2020

    Luis and team assisted me with my loan quickly. All interactions with representatives expressed positive customer service. Easy application process due to ability to text over documents. Received loan same day. Appreciate the follow up after loan funded as well. Thank you.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Sandra, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Staff

    Reviewed Jan. 13, 2020

    Applying at LoanMart took about an hour and the rep was helpful to me. However, I feel the printing of their forms should be a bit bigger. The words are really small and it took me a little bit of time to read it. Still, everything has been fine and LoanMart worked with me.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Robert, for taking the time to share your experience with LoanMart. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Jan. 12, 2020

    I was behind with some payments and I used LoanMart. Working with them was quick and easy. I got my money fast compared to other loan places. It was not even a half-hour and the reps were very helpful and reliable. This is my place to go.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart strives for quality customer service and understands the importance of excellent service. We thank you for the positive feedback and hope you will refer our services to friends and family.

    Punctuality & SpeedLoan Process

    Reviewed Jan. 11, 2020

    WARNING- They Don’t Follow The Law. Received a title loan through a third party for them? Not sure how it works. Have paid almost every month on time. Once you get a few days past they send a repo man to your house. Well this guy thought my roommate was me while I was at work. Disclosed all the loan information, total amount, amount late, what car, etc... Even after my roommate said he was someone else. I’m 5’5, roommate, 6’2, no excuse on confusing us. Plus now with the new CA laws, not sure how things will be. Recommend speaking to an attorney as I’m doing.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    BillingRatesTimeliness

    Reviewed Jan. 11, 2020

    The process was very easy and the service was magnificent, of course I recommend it with my friends, the interests are not very high and the monthly payments are very reasonable and the money I obtained on the same day was very convenient.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, Santos, for taking the time to share your experience.

    Verified purchase

    Reviewed Jan. 11, 2020

    Would definitely recommend LoanMart to anybody needing cash in an emergency when banks that you been doing business for years turn you down, very pleased with transaction, and will use again, From start to end the process was very simple and hassle free. Thank-you guys!!!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Juan. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTimeliness

    Reviewed Jan. 8, 2020

    The service was friendly, fast, and to the point. I felt very well taken care of, and received my funds the very same day! My Loan Specialist was the best. Felt like an old friend. Very responsive! I will recommend to friends and co-workers.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Megan, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans

    Verified purchase
    StaffBillingLoan Process

    Reviewed Jan. 8, 2020

    Great, and outstanding service. LoanMart helped me when I needed the most. The monthly payments for my loan were very reasonable, and pretty convenient with my budget. In addition, the time that I got to pay off my loan was according to my necessities. Once again thanks a lot LoanMart.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Mitchell. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success. We're happy to have been a part of the solution.

    CoverageTechLoan Process

    Reviewed Jan. 8, 2020

    Please stay away from this company. I feel sorry for anyone who gets a loan from this company. You just as well have your car taken/ stolen. No matter if you pay or not your car is going to be stolen and your money gone read the fraud reviews do your homework before entering any sort of contract with these crooks they have no home office and are in huge trouble they are getting shut down for all the fraud committed even their legal dept is very shady they know how to cover fraud.

    LoanMart faked a contract and stole my car even after I paid the loan so yes stay away from this company read your reviews find the best source on how to get ahead but please if you value your family don’t ever get a loan from these people /Loansharks and file all your complaints with Department of Business oversight don’t let them get away with fraud complaints complaints file as soon as you can. The more complaints faster we get rid of this fraudulent company. And if you receive your cash through a check cashing company it’s against the law for this company to process loans through any check cashing company. And yes they messed with the wrong consumer.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 8, 2020

    Was very good and fast, inquired on Saturday got loan on Monday. Very pleased with the service. But thought your loan officer were available on Sunday too but got an answering service instead or else loan would be available on Sunday. Overall was happy to get the loan.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Cindy for taking the time to share your experience.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedBillingLoan Process

    Reviewed Jan. 8, 2020

    I got a title loan from LoanMart. I didn’t know if I would qualify for any other loan and at the time, I had two birthdays in December for my kids, and then Christmas. So I wanted whatever was easiest to get me the money because my hours were really slacking at work. The guy from LoanMart that I talked to originally told me it would be 205 a month for my payment. And then all of a sudden, when the papers came through, it was 211 and some change. To get a hold of him again and go through the whole process hasn’t been that easy.

    At the same time, I haven’t really had the time to sit there and go through the whole thing and try to figure out who it was I talked to. I did it on my daughter’s birthday and I said, “Okay. Well, I already signed everything and I gotta go.” He was like, “Well, can’t you go back?” When I said, “No. I’ll be late for the birthday party,” he said, “Okay. So I’ll call you on Monday and then we’ll redo everything. I’ll have it sent to LoanMart, and you can go back in and sign everything again. And we’ll start you a new contract.” They never came, and everybody else I’ve talked to was clueless on that whole issue. They don’t even see where I could’ve gotten anything approved for a 205 payment.

    I'm paying about 211 now and that amount difference means a lot. I gotta do what I gotta do no matter what, but I’m a little bitter about that situation. I knew what I was getting myself into. But they should keep their word. Not keeping that part of the contract really bit me. And at the time, I had no time to deal with it because it was my daughter’s sweet 16 birthday party. That’s my bad. I needed to come up with extra money for a specific gift and I ran short. Other than that, the customer service is fine. He was really great. He had me like super happy. And everybody else has been pretty awesome, too.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2020

    This was the best experience for me. Very smooth and no hassle. Docs were easy and responsive via email. Communication was probably the best part. I hope service during payback is just as great. Thanks again for your effort.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Marcella for taking the time to share your experience. We're happy to have been a part of the solution.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 7, 2020

    Quick and mostly painless. My only complaint is that I was approved like 30 minutes before MoneyGram closed so I was left scrambling to pick up the money, which I needed that night. Otherwise I'm very pleased with the loan process.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Gaylene, for taking the time to share your experience and letting us know where there may be room for improvement.

    Verified purchase
    Customer Service

    Reviewed Jan. 7, 2020

    Everyone was nice and very customer oriented. They answered all of my questions. It was a long process but it went smooth. They called me to make sure I received the funds and even did a follow up email. I would recommend them.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for review Kimberly. CCB and LoanMart have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Loan Process

    Reviewed Jan. 7, 2020

    Every person I talked to or worked with was super nice. I enjoyed doing business with Jennifer, Vanessa, and everyone at Loan Mart. They made the process super easy. I highly recommend this company to anyone who needs some financial assistance.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for review Kenneth. CCB and LoanMart take pride in treating every customer with excellent personal service.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 7, 2020

    Everyone is very attentive who works at Loan Mart. They take their time In explaining the details and helping out. I’m very happy with their services. The only issue I have is that you are always treated by a different customer service rep. It gets a little frustrating having to explain the issues again to new person when I call.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Alexandra, for taking the time to share your experience and letting us know where there may be room for improvement.

    Verified purchase
    Staff

    Reviewed Jan. 6, 2020

    Would like to see the rep I talked to made the process smooth and easy. From the application process all the way up to funding, it’s was an awesome experience and very customer friendly. I would recommend to friends or family.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing us and allowing us to be a part of the solution Sergio! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 6, 2020

    Everyone that I spoke with over the phone was so helpful and polite. Any question that I asked they had a clear answer. They all seemed like they wanted me to make sure I received the loan as soon as possible.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Rafael, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Staff

    Reviewed Jan. 6, 2020

    Everyone was great and helpful. Thanks for you time for helping me get everything done. I didn't know that I could do this. Tell a friend of mine said to try it to help you out. If I would have known that before things I had to do would have been done sooner.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Keith. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Staff

    Reviewed Jan. 5, 2020

    Kyle did a fantastic job in helping me with this transaction. I would recommend him to friends. I give him a 10. Thank you for helping when need the most. This is my 3rd time doing business with you.???

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Lilia! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 5, 2020

    Chris was a true class act to help me get the loan. He dealt with another company to get me out from that loan and secured me with a new loan plus money on the top. Couldn’t have started my ness we’d tear out better. I’m sure he’s a great asset to have working with you!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Polixronis, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 4, 2020

    We always have such a great experience with Liam ** but this time Gloria so friendly and super helpful. I sent her all info she requested and boom done! She set everything up quick and fast! It was a great experience!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Jan. 3, 2020

    Process was smooth, easy and fast. It helped that they still had my records from several years ago. My agent was efficient, immediately checking my call back number and returning calls as promised. Although, I realize your business model is to make money, I wish your interest rate was more appropriate to the situation rather than a fixed rate; especially as a returning customer.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively. Thank you Terri, for taking the time to share your experience and letting us know where there may be room for improvement.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 3, 2020

    They got me money fast just in time for Christmas. Had money in my hands in 24 hours. Applications process was easy and staff readily available. I would Highly recommend Loan Mart to anyone. Thank you for everything. Respectfully Daniel

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Daniel, for your kind words. We continue to strive towards excellent customer service and we sincerely appreciate the positive feedback from our consumers.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 3, 2020

    It was quick and easy process. LoanMart does very well with keeping the customer happy. Always trying to help.. Thank you. Making the process not so hard for the customer and giving options to choose from. And the employees knowledge also helps to make it easier for the customer to choose and understand.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Sharon, for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 2, 2020

    It's hard enough having to call and ask for a loan, but your customer service department makes it easy they're always very nice polite and ready to help and I appreciate that. Add Gloria to that list she's very helpful.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Pearl, for taking the time to share your experience with LoanMart. LoanMart takes pride in treating every customer with excellent personal service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 2, 2020

    The Loanmart team was excellent and Juvenal in particular did an amazing job fulfilling all my needs. This is the 2nd time I use this service and by far a lot easier than the first time around. This is truly the best service I received thus far and customer service, the quick turnaround, and professionalism is very high quality.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Cesar, for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 2, 2020

    Loan process was very smooth and Christian was not only very helpful but very courteous and on point with everything he said would happen. No needed improvements needed for Christian and his team in my book. Get rid of Christian and you'll get rid of me.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Greg. We're happy to have been a part of the solution.LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2019

    Would have been a better experience if the process was better and the representatives called back as they said they would. Too many people had their hands in the matter. Finally when it was said and done still was inconvenienced with getting the money.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. Due to the protections of consumer financial privacy under Regulation P, LoanMart is unable to respond directly to the BBB regarding these concerns. However, a detailed response was mailed to you to your address on file. LoanMart believes that the response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Staff

    Reviewed Dec. 27, 2019

    I've heard LoanMart from friends, and applying a funding with them was easy. The representatives I have dealt with were professional. LoanMart helps. It is good.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Michael. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    PricePunctuality & Speed

    Reviewed Dec. 26, 2019

    My experience with Loanmart has not been positive. It's crazy to know that on a $5,000 loan have to pay back $12,000+ over the years and if late on payments that just extends contracted time. Even it's late within the same month. I have truly learned my lesson, times are difficult for me and can barely afford the monthly payments.

    In my experience Loanmart is not willing to work with you on lowered payments or even shortening a contract even when you've been paying a full year already at the time of purchase I was informed different information than what I signed. Read the contracts fully. That's how they get you! I would not recommend loanmart to anyone based off my personal experience. Do have your car as collateral. It's NOT WORTH IT. I have made a total mistake and would never do this again. It has ruined my life and made everything worse not better or helpful. Simply not worth it. I could go back and change my decision I would without question or hesitation.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride in treating every customer with excellent personal service. LoanMart is reviewing your concerns, a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 24, 2019

    LoanMart's application process was pretty quick and easy. I tried to get my payment set up for my pay period, but it didn’t work. They set it up for when they actually did the loan, so it caused a couple of issues. The money wasn’t there when I tried to take it out. Specifically, I said, “Well, I get paid on the 15th and the 31st. There's no way to get around that. It's one of those two days." And they set it up for something like the 26th or the 27th. They said because I got the loan on that certain day, that’s the day that they had to go with. Other than that, they’ve been pretty good.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Harold, for the feedback and taking the time to share your experience with us. LoanMart takes great pride in being a financial resource for those searching for quick or long term cash loans.

    Verified purchase
    Online & App

    Reviewed Dec. 20, 2019

    We were going to do a payday loan here in our town and there was a LoanMart pamphlet there sitting on a counter, and we went and grabbed it. Everything seemed easy with LoanMart. Altogether, it took two days just to get all the paperwork together. Their application process was a little harder for us because we don’t live in a big town. So, a lot of things, like sending a FedEx out, was rough on us because we had to go about 30 miles to send it out. Also, I wish they would let me pick my date for when I could pay because they were trying to get me to pay it right after Christmas. They just gave us a date, and we’re gonna try to meet it the best we can. So far, everything worked all right.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for your review, Tre. LoanMart takes pride treating every customer with excellent personal service.

    Verified purchase
    Staff

    Reviewed Dec. 19, 2019

    This was a nervous situation for me yet through this team and hard work all day with me they made it a pleasant experience. I feel they were honest and showed great professional help. This team is why I felt more confident and comfortable by the end of my Loan application.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Jana, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    StaffProcess

    Reviewed Dec. 19, 2019

    When I applied with LoanMart, I didn't understand what they were wanting me to do a couple of times, then the weekend came, so it took about four to five days. Then, the rep who assisted me was professional but not personable at all. Also, I talked to several different people that handled it and it should have just been one person throughout the process. Other than that, I was able to get what I needed done. The loan helped and I'm very appreciative of that. All in all, LoanMart is great and I'd tell others to give them a try.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart (“LoanMart”). We value our consumers and consider feedback an important opportunity to assist and service them more effectively. Thank you for letting us know where there may be room for improvement.

    Verified purchase
    StaffProcess

    Reviewed Dec. 18, 2019

    LoanMart seemed to be straightforward, and their application process was short and straight to the point. The whole process took about four to five hours. The representatives were very helpful and they answered everything. LoanMart helped me a lot. They gave me the money and bailed me out.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for your review Gregory. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 16, 2019

    I had a great experience working with you & your team. I was very satisfied with the communication back & forth, as well as the easy steps it took to complete the loan process. Thank you, for this positive experience.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Guadalupe, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2019

    I was looking for a way to get my truck fixed and my son told me he knew a place that takes loans on your title. LoanMart went over and beyond showing me how to do the application. They tried to make me understand because I’m computer illiterate and I don’t mess with computers. I had to go to the library where I could sign the papers and stuff. I never did that before. But they tried to help me through it on my phone. I told them I have an old phone and I don’t do all of that stuff. The process took two days. I didn’t take the pictures right, so I had to let my granddaughter come over and take the pictures. They said they wanted a selfie with me with the back end of my truck where they could see the tag. But it was hard for me take a selfie. You would just see part of my face and the tag and they said that wasn’t good. But they treated me so good. They really helped me a lot.

    There are people like me who don’t know about places like LoanMart, and we would really need help because sometimes we just have jobs that make ends meet and we don’t have the money, and LoanMart does really help us. I told the rep I just needed the money until my paycheck come next month.” And he said, “Oh, wow. You still can take time to pay it off.” I said, "I know. But there might be another time that I need ya'll so I wanted to make sure I paid it off."

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for choosing CCBank and allowing it to be part of the solution, Elizabeth!

    Customer Service

    Reviewed Dec. 14, 2019

    This is the worst I've ever been treated as a customer by a company. I called to set up a loan and the loan officer explained everything to me so I felt safe. I needed the money in a couple days and he assured I would receive the loan the next day (Thurs) so I proceeded. On thurs I didn't receive the funds so I called back, they fixed something missing and now my loan was going to get to me fri morning at 9am so I said ok since I needed it before the weekend anyways. Fri afternoon rolled around and still no loan so I call back, they fix something else and now I'll get the loan in an hour. An hour rolls around and still nothing.

    I call back and now I might get it Sat morning but probably have to wait until Monday. Now I'm really upset because I needed to money before the weekend. In talking with them and trying to figure out when exactly I'm going to get the loan I find out I won't get it until midnight on Mon, which is now technically Tues. Everytime I call them I get a later and later answer on when I'm getting my loan so I called back to verify that the midnight on Monday was the actual truth and now they aren't answering my calls...what kind of business is this???

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Online & AppStaffProcess

    Reviewed Dec. 14, 2019

    I got peace of mind working with LoanMart. It seemed their process was simple. The application process was easy and it took about a day. The representative was professional too. Go for LoanMart.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for review Jamie. CCB and LoanMart take pride in treating every customer with excellent personal service.

    Verified purchase
    Staff

    Reviewed Dec. 13, 2019

    You did OK, your people were polite & knowledgeable. My only real disappointment is that you send ~15 pages of contract, mostly fine print, and you expect that I will read it and send it right back to you. Many sections had to be read several times to properly understand it. It took several hours for me to get through it. And when I needed more time, I was told NO, and the loan will be canceled. Then the date of the loan ends up being several days earlier than the date I get the money. That sucks. And when I asked if you could have these dates the same or within a day, I was told NO. These minor issues to some people tell me that your company process needs work.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. LoanMart takes pride in treating every customer with excellent personal service. LoanMart is reviewing your concerns; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Received excellent help from staff. I am disabled and they were terrific. Received funding next day. They were lifesavers. The staff was patient. The payback amount is ridiculous. 8000 for 2500 loan. They were there when I needed them.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much Melinda, for the feedback and taking the time to share your experience with us. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Everyone is doing their job well. Especially Chris who assists me with the renewal of my loan. PS. I got my funds on 11/29/2019 but as per the letter it’s 11/26/2019. Please advise. My due date should be every 29th of the month.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer ServicePrice

    Reviewed Dec. 6, 2019

    Awful loan interest!! I took out an 4,000.00 in 2017 and still owe it after paying 21,000 for the past three years!!! My balance is 5,800.00. How does that happen when your original loan was 4,000.00 and given them free money and somehow owe more than I borrowed???? I asked LoanMart how they can help me pay it sooner and no return call!!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Process

    Reviewed Dec. 5, 2019

    To be honest, Angelica was great throughout the whole process, my only problem is that different people kept getting involved, asking me asking for different information, it got to be a little tiring after awhile, especially since the info. has already been submitted by me. I guess this is due to applying for a loan for the first time. However once all the paperwork was done, the money appeared in my bank account within the same day.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Capital Community Bank’s loan servicer Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. Thank you for the feedback and taking the time to share your experience with us.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 25, 2019

    In retrospect, the LoanMart application was pretty straightforward. Fill this out, do this, verify this. They called me and left a message. They had to call me back. I had to re-initiate the call that I was interested so I wasn’t hounded. The only thing that I would recommend is the process of going to one of the allocations for verification with my car and having to go out there before the paperwork was submitted. The person said it was gonna be ready in 20 minutes. I got there in half an hour, stayed for 15 minutes and sent a message to the person asking what was the hold-up then I left. I went back the next day to complete the process, which at that time, everything was ready. The person said they were backed up and were busy initially. I think I would’ve just stayed home to go back the next day when it was ready, rather than go there and then leave and come back. Other than that, LoanMart is a viable option to what one needs at that particular time.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Izedomi, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 24, 2019

    Hands down Nadja made my experience quick and efficient hands down!! It was great working with you all at Loan Mart, I would definitely recommend a friend. If I could give loan mart ten stars I would definitely do so hands down!! Thank you.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Customer ServiceStaff

    Reviewed Nov. 23, 2019

    I made the worst mistake of my life to get a loan from these sharks!!!! Please, I beg everyone, DONT DO IT, DONT DO IT, DONT DO IT!!!! My loan was or is for $2500 and by the time I finish paying it it will be 11,ooo.oo over. I did not do my research and did not realize this until it was too late. Now I'm trying to pay the full amount and they wont let me pay with a credit card. They say it has to be cash, but if I asked for a loan in cash it's because I dont have it and they try to stop you at every turn!!!! They are the worst!! And then when you call they dont help you or try to give you any options, as if they are never going to be in that situation! They are such bad people, the owners and the workers. PLEASE DONT DO IT, DONT DO IT, DONT DO IT, DONT DO IT!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    PricePunctuality & SpeedStaff

    Reviewed Nov. 20, 2019

    Don't ever deal with these people. They are such a rip-off. I hate I ever got a 1000$ loan that just put you further behind. They came and got my car saying I was 2 months late but really I owed $9 from previous month so I owed 156.00 that I was 8 days late on paying then. In order to get my car back I have to pay $631.00. People get loans in time of need. If they can afford to pay an outrageous price like that they wouldn't get a loan in the first place! This place is ridiculous. Don't even give people a chance. Not to mention my payments seem to go nowhere. I still owe more than I borrowed after all that!!! They really don't need to be in business!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffProcess

    Reviewed Nov. 14, 2019

    I applied for a title loan from LoanMart for a funeral when my husband died a few years ago. That's the only type of loan that I know I can use. Their application process was good, it was fast. The lady that attended to me was was very nice. She gave me some cups and a bag. It was a good and fast experience. It was all approved. I'd just have go pick it up. I called LoanMart and then they got a hold of the office where I can go pick up the cash, and it was processed like 1, 2, 3.

    I wanted a different date for pay back. I wanted it towards the end of the month when I get my pension. But they came up with an earlier date, 22. I told the person I talked to very clearly that the date was really important and that 30 is when I get my pension. They told me no problem and they processed me. And when I went to pick it up, the lady just gave me the papers that Walmart gave them, for me to pay them on the 22nd, a month from that date. I usually stick with my pension. So, they're gonna have to wait for my pension. During the process, I went through so many people, and they transferred me and transferred me. And when I got back to the first person, they wanna know what I wanted. I prefer to work with just one, the one that can process me.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience and letting us know where there may be room for improvement. LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively.

    Verified purchase
    Customer ServicePriceProcess

    Reviewed Nov. 10, 2019

    A mutual friend told me about LoanMart. Everything is going fine with them. They pretty much gave me the best interest. I got a title loan from them. I needed more cash, but they said that’s the only thing I qualified for and I really had to qualify for it. I applied over the phone, and the process was good. The actual loan officer filed the application. It took about two hours for me to get approved, and I had the access to the cash the next day. The rate and terms were good. I like it. LoanMart is a good company.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Robert. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2019

    I got a title loan from LoanMart to pay my bills and it took around three weeks before I got it. I gave all my information about my job and they helped me. The reps were very nice people and it was very easy to approach them. But sometimes, they would let me wait for 15 minutes before I could talk to them and then after that, they would say that they would call me back in 30 minutes. They wouldn’t return the call so, I would call again. They should not do that to the customer. If they were busy, it would be better if they would tell me exactly when to call back. Also, sometimes, it would take me a while before they could connect me to the other person to talk to.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively. Thank you for taking the time to share your experience and letting us know where there may be room for improvement.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2019

    My friends told me about LoanMart a long time ago. This is my second loan from them. Because I had used them before and I had paid up the loan, I figured that it would be easier to get the loan through them. I started the application process online. I had to finish it over the phone in the office. The loan officer was very nice and very good. The underwriting and application process took a few days overall only because I kept running out of time at the end of the day. It took about four working days to get the actual cash. It was my fault, though, not getting things then. The percentage is really high. But I was planning on paying it off early like the last time. LoanMart is good.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 22, 2019

    The team that worked with me was very helpful in assisting me. They were always kind and very professional at all times. I will recommend them to any of my friends and family. They got back to me in a timely manner. This was my first time in getting a title loan but if need another one, I will certainly use this company without any hesitation!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 22, 2019

    Application process was handled over phone and submitting and signing documents was made easy when sending documents via text option. Representatives were very helpful through the full process. I was funded immediately when I submitted all documents. This is my third time applying for a loan with no bad experiences. I would recommend LoanMart to my friends.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Sylvia! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Oct. 15, 2019

    I had done a title loan with another company, and they’re not gonna do it and they recommended LoanMart. Also, I’ve been getting emails and letters from LoanMart for quite awhile. We went with a title loan since it was less expensive than other things. The application process was fine. LoanMart's rate and terms are a little high but they’re cheaper than payday loan. But getting the money was a bit of a challenge. I had to drive 90 miles to go get it. There was no place closer that had the funds available. I was able to get it from a Walmart in Gilroy. So it’d be nice if they had some other people that were available.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Judith. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans. Thank you for taking the time to share your experience and letting us know where there may be room for improvement.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 14, 2019

    Not a pleasant experience. The timeframe was misleading in getting the loan. Someone called several times throughout the day asking for something different instead of settling the expectations upfront. I’m hoping to pay off the loan early so I can end the relationship as soon as possible.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 12, 2019

    I applied for title loan at Ace check cashing which goes through LoanMart. 3500.00 loan on my 2009 Chevy Equinox, 1 owner, 60,000 miles, my mother left to me in April. I was one payment late 37 days and was resting in car one evening and tow truck hooks up. He says he’s calling police if I don’t get out of my car and give to them. I’m handicapped for one. 2nd illegal to hook up while I’m in my car. 3rd fair safety act to collect a debt says repo people are not allowed to threaten with police involvement. 4th suppose to notify you if car is up for repossession. I held my ground cause I knew they were wrong. They unhooked and left.

    I pull about a mile away from that scene, fall back asleep, wake up to a different repo guy hooking on to my car. He did exact same as last repo guy hours before. Pretended calling police. Said I would go to jail if I didn’t get out and said he would tell police. I jumped in car after he hooked up until he saw wheelchair in back and then he calls me some names and unhooks and leaves.. Next morning I call LoanMart and ask what’s going on. Told them what happened. They said, "Your car is up for repo." I said, "I’m only one payment behind." She said, "Don’t care. We’re repoing your car." I said, "No. I’ll trade in by Friday night for a different car and dealer I buy from. Will pay you off." Payoff was 4585.00 so in 38 days I owed 1000.00 on the 3500.00 loan I got. That was on a Wednesday.

    Friday morning I’m sitting in car waiting for a jump and meeting to trade car and pay off LoanMart later that day like I had promised and tow truck pulls up, backs up, hooks on and I said, "What are you doing? I’m in the car." "I don’t give a **. I’m hooking up." And has guy with badge on his belt L.A. PD he claimed. Said he was calling them to remove me from car. Also both guys said, "We will say you jumped in after we hooked." I called LoanMart. Lady says, "Are they hooked to your car?" I said, "Yes. I was sitting in it and he said he don’t give a**." She said, "Well we’re repoing it. I said, "I told you 2 days ago I would pay you off by tonight." "Oh well sorry. We’re repoing it now." Tell me car worth 10,000.

    Seems to me they were going at all cost to screw me over and make a large profit. It’s unheard of for car to go up for repo 1 payment behind and 3 payments is the norm. Plus I called and told them pay off in two days by 5 pm. They went out of their way, broke laws and rules just to take my car before I could pay them off. I had a bunch of belongings my passed mother left me in car. I thought the one guy was police so I got out. They left me there on sidewalk with my wheelchair and belongings that I lost cause I had no way of transporting it outside for two days til I got bus ticket back home 500 miles away.

    Now they have been informed of all happenings. The main manager tells me, "Call back tomorrow and I’ll talk to tow yard and see if they have same story." It’s been 10 days since conversation. No callback. Said waiting on statement of facts. They know the facts and there were cameras along with people standing around watching it all.

    They first offered me 3900.00 payoff obviously cause knew they were horribly wrong and I threatened to sue. I lost well over 3900.00 worth of stuff when they kicked me out of my car and I just get a bill saying I owe 5681.00 in mail. I’m now waiting for their compliance team to review tow report and decide what they're gonna do. I have a funny feeling their dragging it out as long as possible figuring I’m stupid and not gonna take them to court if they don’t make things right for the unjust, horrible way they did me on this whole situation and figuring enough time lapse too late and I just lose my mother's car and all my belongings so they can gain a huge profit. They were so wrong in so many ways. Now I’m waiting while they drag it out as long as they can. I will sue them for a lot more than 3900:00 if they don’t give my car back on Monday like they should.

    I’ve checked. They never repo on one payment unless there’s a huge gain for them. If I paid loan out it will be 40,000 for a 3500.00 loan. That’s why I was forced to downgrade and pay them off but they made sure I couldn’t even do that by repoing morning of payoff date agreed like a horrible nightmare and crooked scandalist. And also found out they were paying people I know before I was late to keep tabs so they could repo and pay them a fee for telling them where to find me and car. 1 payment late did all and everything they could to repo my car and try and hand me a astronomical bill knowing I can’t come up with just so they could rob my car from me. So I guess Monday will tell us all just what kinda of company LoanMart is. Either they will do the right thing. Give my car back and let me sell and payoff 3900 like they agreed or they will make up lies and excuses why I owe them 6000.00 now. Absurd if they do.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. LoanMart is reviewing your concerns; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2019

    Manny was very professional. Please give hem a rise. Just took lil time to get approved and fast customer service. They walk me through everything real fast. I resolve my emergency thank to them. I so happy Loan Mart exist. I will recommend to all of you with hardships. This is real. They help you asap.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Staff

    Reviewed Oct. 7, 2019

    For me, a return to LoanMart is the best solution when emergencies arise. Very comforting when the crew members are familiar faces from years before not routed out as a widget with most companies these days. Fulfillment of agreements counts just a much as the visiting again with familiar faces, warm smiles and actions as experienced again with Gloria! Purposed, Professional, Clear and Sincere says it all!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Maurece! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 1, 2019

    I have been lied to and was given the run around the whole time. Every time someone told me that they were gonna call me back nothing happened and didn’t get the funded on time. Now you guys won’t help me get the other funding I wanted to get. You would think with all of the headache and stress you put me through that you would help. I should of stayed with TitleMax and I am looking to see if they can take back the loan.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Sept. 24, 2019

    Very precise on requirements and efficient service by phone. Easy and quick payout at local check/cash facility. I do not like to take out loans, but LoanMart made the process a very pleasant and respectable experience. I give high marks to my loan officer and info collection clerk, who were very easy to talk to and understand.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, Dave, for taking the time to share your experience.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 24, 2019

    I had an emergency and filled out LoanMart's application online. They called me back and let me know whether I was qualified or not and how much I qualified for. They also told me what my monthly payments would be. Then they sent me the stuff I needed to sign using DocuSign and had me send back the paperwork I needed through FedEx. And finally, I picked up the money at MoneyGram. It was pretty quick. I just wish the loan wasn’t so high to pay back though.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, William, for taking the time to share your experience with LoanMart. LoanMart takes pride treating every customer with excellent personal service.

    Reviewed Sept. 22, 2019

    9/16 I applied for a title loan and was told I was approved for $1500. I sent in all the requested documents twice. 9/18 I contacted them because I hadn't heard anything. I was told my documents were being received. 9/22 and still nothing lol... I'm glad because after reading these reviews I see I dodged a bullet. I will in contacting the BBB, they took my personal information and never replied.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer ServiceStaffProcess

    Reviewed Sept. 22, 2019

    The customer service is absolutely outstanding! I worked with Monica and her team. They are very friendly and was easy to understand the process and very helpful in making sure everything was processed in one day. Not to mention calling me every step! I was amazed how simple the process was! And I will definitely be recommending LoanMart!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Tifany, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2019

    I needed a loan during an emergency. I did it through LoanMart and their customer service was good. I haven’t had a problem with them. Everything was easy.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Lynn! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Customer Service

    Reviewed Sept. 13, 2019

    Dear Sirs: We have written you many times now enforcing the Arbitration Clause in our Agreements and you have not replied. You have violated the automatic stay in Federal Bankruptcy protection and have failed to give us an accurate accounting. You have lied and perjured yourselves in stating that our vehicle is not registered and licensed. You have not permitted us to obtain our personal belongings and you have failed to reply to our ongoing complaint with the Department of Business Oversight and the Consumer Financial Protection Bureau (www.cfpb.gov). You try to settle and then change the numbers. Your Ponzi Scheme of keep adding to the Principal and never pay off this small debt after 4 years has come to an end.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    PriceStaff

    Reviewed Sept. 10, 2019

    I needed some cash, and though I had other means of cash coming in, I needed something in the meantime so I used LoanMart. I was happy with their service. I like their professionalism, the way they handle and cover everything. They are looking for your best interest. The lady at the office where I went was also very polite.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Felipe, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those searching for quick or long-term cash loans.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Sept. 7, 2019

    Hi my experience with Loan Mart was very challenging at first due to the time change there and here (Keywest) also with my working schedule too. I must say the staff is very very friendly and helpful. I worked with an individual by the name of Isa **. Great guy. He helped me through the entire process of the loan, he was very informative, friendly and ensured me that I'm in good hands with the company. Thank you again Isa.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    StaffProcess

    Reviewed Aug. 20, 2019

    Everyone At Loan Mart were very professional, friendly and efficient! They made my loan experience very easy and I felt very confident in the process. I would definitely recommend them to others. They were one of the best companies I’ve encountered in a business dealing.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for the positive feedback, Jill. LoanMart was founded on a mission to provide superior service to customers while establishing a stable, financially responsible company.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 20, 2019

    The staff was great very professional and great in explaining everything. I enjoyed working with them and they got me the funds I needed quickly. Thanks again Monica. I will refer all my friends and family’s as well as neighbor. Awesome job to all the team.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Jeffery, for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Punctuality & Speed

    Reviewed Aug. 17, 2019

    Loan process was fairly simple. DO NOT pay late because they are not like normal banks. They will repossess your vehicle after being 10 days late. Then you will have to pay tow fees and tow storage fees which are almost double your payment in order to get your vehicle back. Just know this before you get a loan with them because they do not tell you this when you sign up.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    We believe that we have located your account, but we are in need of additional information for verification purposes. Please reach out to the Compliance Department at compliance@loanmart.com

    Verified purchase
    StaffProcess

    Reviewed Aug. 13, 2019

    My person was very helpful, very knowledgeable About the process and very helpful in making sure everything was processed in one day. I enjoyed my experience very much And I would definitely be recommending LoanMart to my friends. I was really held in a time of need.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Norma! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 13, 2019

    LoantMart's title loan process was fast and easy. Oscar and his team were great! Would recommend this company. The ease of sending the pictures of my car was even better. I appreciate it. Lower interest rates will help a lot though.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, Ifeyinwa, for taking the time to share your experience.

    Verified purchase
    Staff

    Reviewed Aug. 6, 2019

    I was so please and impressed with the kind experienced personnel from Loan Mart who helped me with my loan process and made it go so smoothly, they always kept me informed. I would truly recommend it to my friends. Keep up the good work!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Diana, for taking the time to share your experience with LoanMart. LoanMart takes pride treating every customer with excellent personal service.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2019

    I couldn’t have found a better team to have worked with for getting me a loan. Shant went above and beyond working hours and never gave up until I had my money in my hands! I have worked with people all over this country for 30 years and never met anyone like Shant. No matter what obstacles got in the way he made them disappear. This guy is Awesome! He answered every call and every text from me and never once got aggravated or annoyed with all my questions! The man is very professional and very smart!

    I look forward to working with Shant and his team again and I am very happy that I met such amazing people that really do care about their job and the people they are working for. If you ever need a loan, You want to call Shant at 1-800- LOANMART ext. **. This man is amazing. He will take care of you I promise. And if you think you’re in bad shape or beyond help, just call Shant!! Thanks for everything LoanMart. You definitely get my *****5**** down the board..

    Harvey

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Harvey. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 2, 2019

    I needed fast cash same day and I was able to get approved and cashed out that very same day within a couple of hours of applying. I’m happy that I was able to get everything done over the phone. It such an easier process. The associate Nam was very helpful throughout the entire process. Thank you for a great experience.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for the positive feedback Sarah. LoanMart was founded on a mission to provide superior service to customers while establishing a stable, financially responsible company. Our customers and employees are the key pieces of the puzzle that make LoanMart one of the fastest growing companies in this sector.

    Verified purchase
    Staff

    Reviewed Aug. 2, 2019

    I was very pleased with the representatives that help me achieve the loan. Thank you all so much. I would most definitely recommend to a friend or a family member. The staff was very courteous and helpful. I will be using your services again in the near future.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart strives for quality customer service and understands the importance of excellent service. We thank you for the positive feedback and for referring our services to friends and family.

    Customer ServiceStaffProcess

    Reviewed July 27, 2019

    The underwriter who helped us was named Shan’t and he did a wonderful job making sure we were taken care of and was there for every step of the process ready to answer any questions or concerns a we had.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Darenda. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 25, 2019

    I have been paying LoanMart every month and I am so called current after paying them for a year. What’s insane is that I have tried to settle and they tell me after paying over 3000 that I would need to pay at least an additional 2500. Which is the total price of the loan. I am a disable vet and a single father of a 3 year old. I’m on a fixed income and took out the loan because of an emergency. However. They threaten to repossess my car after being 2 weeks late. Also they ask me the reason I am late and I tell them my issues and they don’t try to work anything out. I’m stressed and this situation isn’t getting any better. I’m current but I’m being charged $9/day if I’m late but am told that I have a 10 grace period. It’s not a grace period and different people tell me different things when I call.

    I have been trying to see if I can find a pro bono lawyer to help. But I can’t find one and the vet services told me that I should try taking out another loan to help. I can’t! Can anyone help me out ? Any advice? I can’t keep paying $315 a month for years to come. I have already paid the loan with over $400 interest which seems to go up every month! If you can give blood, sell your soul, do anything but get a loan through them. You gotta pay it off literally within two weeks in order to stay away from this dark hole. I was promised a 7% interest rate which is now at %140. I have been trying to settle but I can’t afford to pay what I have already paid. NEVER get a title loan unless you can pay it back within a couple weeks.

    These people are loan sharks and this should be illegal to charge so much interest. At this rate. I’ll be paying these people for another 3 years at $315 a month plus interest. They may be great people in the store or whatever. It’s just their job. But the model of this business is predatory. People get in desperate situations. But 140% from 7. Took me forever to get a copy of my contract. Don’t do this please. They will repossess your car if you are 2 weeks late. Don’t do it!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart is sorry to hear you are unhappy with the service provided. Please be advised that this is not an automated response. You have reached the Compliance Department and we would like to address and resolve any concern you may have. Please contact LoanMart's Compliance Department directly via email at compliance@loanmart.com with additional information to enable LoanMart to more effectively address your concerns.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2019

    Hi There, Overall, I was pleased and extremely happy that you guys gave me a chance and gave me this loan. The only thing that I feel could be worked on is your communication with me. I realize that there are a lot of departments within LoanMart. Maybe you guys could produce a list of the departments and the people who are in each department. This way, your customers would know who to contact during the different phases of getting the loan. Other than that, you were great & I deeply appreciate you. Ron

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Ron. We value our consumers and consider feedback an important opportunity to assist and service them more effectively. Thank you for allowing LoanMart to be a part of the solution!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 22, 2019

    Very clear and concise. Overall I’m happy with the loan. Very patient and understanding to my situation as far as communication between the loan officer and I. Receiving or obtaining the loan proved to be a bit difficult. However, I obtained it so I was happy. Thank you.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Leon. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 21, 2019

    I was impressed by the quick and professional service by Leslie **. She is just excellent and professional. The entire team was good too. I would recommend to my friends however the interest rate is extremely high for sure.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Berry, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase

    Reviewed July 20, 2019

    I use LoanMart over others because of its accessibility. And the application process turned out to be very simple. My experience with them went great.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing us and allowing us to be a part of the solution, Jack! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Reviewed July 11, 2019

    I was told that everything would be taken care of on Monday and that I would have my loan amount provided to me, at the latest, 10 AM-11 AM/Tuesday. Their processing department provided my bank with incorrect deposit numbers, even though I electronically sent them copies of bank statements (3 times)!!! It is now Thursday, 10 AM and am still having to deal with this. I have yet to receive confirmation on deposit! I will not be recommending this company to anyone!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer Service

    Reviewed July 8, 2019

    Ignorant customer service. Loan was taken out unknown to me (Family member had my info). They never contacted me. When I called them they would not give me any information because I wasn’t the one that took out the loan. Eventually they report my car, I had a hard time getting it back. The company that they used to repo it was almost 50 miles from my house and it would only allow me to pick up my car at one time only. Amazing how they knew where to get the car but not where to send the statements.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. If you have any questions, please contact us.

    Verified purchase
    Punctuality & Speed

    Reviewed June 27, 2019

    No problems. Easy transaction. Received loan amount quickly. Same day. It was easier because I am a returning customer that had an existing loan. I would tell my friends and co-workers if they needed a loan to contact LoanMart to try and get a loan.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, Allen, for taking the time to share your experience.

    Staff

    Reviewed June 25, 2019

    For his act of kindness and doing all he can for me and my son, I hope he gets all the praise and good stuff this company and world can offer. Thank you Isiah. You honestly helped to save some lives today and help people in need. ◇♡♡♡♡

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Amanda, for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Customer ServiceStaff

    Reviewed June 25, 2019

    I took out a loan with LoanMart in October for $4,700. Payments are $350 a month. I experienced a hardship and couldn’t afford payments for 2 months. Total due on my loan after missing 2 payments is $5,416.00. The loan agent was incredibly rude and stated I pay or lose my car. Having no choice as I didn't have the means to pay and honestly I saw no end to this loan. My car was repossessed between hours of 2AM-6AM so I was unable to collect my belongings. DO NOT DO Business with Loanmart.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 25, 2019

    It was fast and easy and they were very nice where we went to sign papers on Lakewood and Rosecrans. I don't remember the girls name that helped us but shows very knowledgeable and did the paperwork very fast and then we were out the door with cash! I would definitely recommend LoanMart to a friend.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Bob! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 25, 2019

    The loan application process with LoanMart was easy. I went to a place like King Cash Advance, where they forwarded the information to LoanMart. It takes longer if you do the application from home through your computer than if you are at a place that features them. LoanMart does not provide you with the actual loan. They connect you to another entity, which will give you the loan.

    When you talk to the person over the phone, they seem to be knowledgeable in and the process is pretty smooth. The problem is that from the moment you get the loan, after your so-called welcome call, they’ll give you a call saying, “This message is for--,” and it’s silent, “and if you are not, please press—“ And then it goes on for a while. You don’t even know who they’re calling for, what they’re calling about, or why they’re calling you. At the end, if you’re bold enough as I had been a few times, to listen to go to the very end of all this because you might want clarification of who they’re calling for, why they’re calling you when your loan is new and no payment was due, they will say, “A representative will be on the line shortly.” But no one’s on the line.

    They will bombard you with up to four of those calls a day. That is unacceptable. Your payment is still 20 to 30 days out, but you’re getting all these calls starting at 8 in the morning. You know where they’re coming from, but they don’t give you any information why they’re calling you. When I talked to a live person, she said she would stop the call. And two days later, another call.

    This is my second time dealing with LoanMart. Before I accepted the first loan that I got from them, and then I pulled back from it, they started sending me letters. I could get a letter two times a month from them. But overall, their customer service is good and the people are friendly. They know their job, but those nuisance phone calls are just a lot to swallow.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Darryl, for taking the time to provide your feedback. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed June 22, 2019

    I came across a little financial situation and I needed funds at the moment. I applied for a title loan from LoanMart. I was desperate, I needed something quick, and LoanMart was quick to get everything processed. I liked their ratings. I’ve heard people who are using them over other ones and that it was a whole lot better. Their application process was a bit difficult because I was trying to figure out what was needed and how quickly I need to get stuff. But overall, it was easy. And their reps answered all my questions immediately and were very responsive. LoanMart has great customer service. They are doing a good job.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Trinidad, for your review. LoanMart takes pride treating every customer with excellent personal service.

    Profile pic of the author.
    Staff

    Reviewed June 14, 2019

    This was the first time I have ever tried to apply for a title loan online. I usually like to do things in person, so I was a little nervous. But I was very pleasantly surprised. Isai was my representative and was very knowledgeable and got my loan in a timely manner.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    While applying I had to wait a day later and it took long to process and called me a day later but had to call to back to make the process finalize but overall I had great experiences with the employees.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Marcelo, for the feedback and taking the time to share your experience with us. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 10, 2019

    Outstanding customer service. They all were extremely pleasant answering all of my questions making the entire process smooth, quick, and efficient. I will recommend them to others that may have a need for a loan. Thank you to everyone for outstanding service.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Dorothy, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 5, 2019

    I was going to get a title loan a couple of months back but there was an issue with my title when I got it registered. I didn’t realize it until I tried to apply so I got that all squared away and LoanMart happened to call me back at the right time and see if I wanted to follow-up. It was good timing and they were the closest. They were ready and really quick about it too. They did a good job. I did the application over the phone and the people on the phone were very courteous. Then there were times I went in to the store, to apply and then to take in my paperwork. There wasn’t much to it. I also dealt with a rep who was pretty nice and well-versed in what he was doing.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Ronald. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed June 4, 2019

    This process was very easy. The agents were fast and friendly and I had the money in my account the next business day. It was seamless and the agents were very friendly. I will definitely recommend to friends and family.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, LaMarcus, for taking the time to share your experience.

    Verified purchase
    Online & AppStaff

    Reviewed June 4, 2019

    I’m a returning LoanMart customer. And it came in perfect timing again, and I hope to get my loan paid back as soon as possible. The application process was very easy. They had suggested to pick the money up at Wal-Mart because that’s where they have the most available funds. But each Wal-Mart I went to was telling me that they no longer do that. They can only cap a certain amount on hand, which is like $1,500. But after riding around for a bit, I found a check cashing place that had the available funds. Other than that, the experience was fine. LoanMart's reps were very friendly. Any questions I asked, they answered very accurately.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Patricia. We're happy to have been a part of the solution.

    Verified purchase

    Reviewed June 1, 2019

    I found LoanMart online and the reviews made me choose them. I applied at the store and it took about 30 minutes. It was my first time using them and it was very easy. Everything was perfect.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Perla. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2019

    My experience with LoanMart was good. I didn’t have any real problems with set-up. And this would be my fourth loan from them. We had a medical emergency. My daughter was bitten by a rattlesnake. And before we could transport them, they wanted x amount of money upfront. But I ran to the ER and I totally forgot my wallet and everything else. So then, I went there and I came to find out that we didn’t have enough funds available. I was told that my daughter is gonna either lose a leg or could possibly die if I didn’t get this money in a few minutes. It was crazy. And so, I went to LoanMart.

    With our previous loan with them, the center was about two miles from our place of residence, so I was assuming I was gonna be able to go pick it up at that particular location, but LoanMart doesn’t do business with them anymore. And they said the nearest one is 115 miles away, which wasn’t the case. Then they said they were gonna wire it to me and it would be available in 24 to 48 hours. They didn’t tell me until they were already in the process of actually trying to go through and wire it, and I told them it was not gonna work for me. I needed to figure something else out. I looked it up, and I told the rep, “Hey, look, the places where they gave me this address, it's 42 miles. I will drive that.”

    The gentleman that helped me in the previous loan that we had from them got on the phone, and I explained to him. He said, “Well, then you should have dealt with me.” I said, “I need to get it today. I don’t care how we get it, but I just need to get it.” And so, we were able to get that all finally reversed and the loan was processed. Within about an hour, I was able to go up and get the checks, and I could get it deposited to have a cash, and then I got back to the hospital. The timing was really bad, unfortunately, but we got it handled. So, I'm thankful for it.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 26, 2019

    Excellent service. Fast and efficient, Caring staff, Would recommend to a friend. Customer service excellent, Payment options reasonable, Application process easy, Monies available right away, I had surgery and health issues and LoanMart helped us through a difficult time.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for choosing LoanMart and allowing us to be a part of the solution, Marta! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed May 26, 2019

    I was pleased with the help I got in completing my loan application. They made it easy for me to complete the documents and the process was fast and I received my money the following day. This was the 1st time I had used LoanMart and the customer service representatives were friendly and explained the process so that I understood what I needed to do.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you Nita, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 17, 2019

    I moved here and sold everything. But the job didn’t work out and I needed to move into a place. The only equity I had was my vehicle. LoanMart said yes to me and their application process was easy. It was all spelled out. The instructions by phone and by email were clear and the communication was very good. Their reps were friendly and knowledgeable. They were able to answer any questions I had and at no point did they seem bothered if I had other questions. The process was very smooth. I felt like I got the feedback and information I needed from them.

    But even though the process was easy and I got what I needed out of it, the loan still ended up costing me quite a bit of money in the long run. It put me in a really bad financial place for quite some time. But that is the nature of the business. LoanMart is great if you absolutely need to, but it’s not something I’d recommend to a friend. I'd tell them to borrow some money from a friend or a family member if they can help it. I’m just glad I got my loan paid back.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Staff

    Reviewed May 4, 2019

    I thought I would not qualify for a loan from LoanMart but, Tania and Fernando were very professional and set my mind at ease from the start. The whole experience was great! And I finally can pay my bills and still have some money saved each month. Thanks again, keep up the good work!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you so much, Wendy, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    Verified purchase
    PriceStaff

    Reviewed May 1, 2019

    I have been with LoanMart before and I went with them for a title loan as I was trying to catch up on some bills and things so it seemed to be the easiest way to do it. I went through an easy application process. They sent all the paperwork really fast but I had to print out the label and then take the title over and ship it out but it was given because it was done on my state. Also, they gave me a better interest rate since I was a prior customer. My interactions with their reps had all been really nice. I got two calls asking how everything was right after and it was to make sure we were all taken care of. They were able to explain everything well.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Gina, for your review. LoanMart takes pride in treating every customer with excellent personal service.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed April 26, 2019

    LoanMart helped me very promptly and they contacted me in less than an hour after my inquiry. My experience with their rep was great. They were very thorough and prompt. The process did not take long at all. All the stuff that I dealt with during the process was amazing. I was busy so they did a lot via email. Everything went well and I got my loan. I’m happy with the outcome.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you, Alejandro. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 25, 2019

    My grandma had passed away and a title loan was the only source of money I could get to to help. I picked LoanMart and their application process was easy. I had to take pictures of my car and then, I had to send the VIN number, as well as the license plate number. After that, I had to wait for them to send me an email to print out a shipping label to send my title over to them. The application process took 2 days.

    During that process, I called in to make sure that they received my information. I didn't like that everybody said something different to me. That means communication is not that good in their company because they all should be on the same track. In addition, they didn't go into details about certain things that I could've had questions about. They also talk so fast, like it's a script. Basically, I'm gonna pay $12,000 for the car if I don't pay the loan back within the first two years because there's an interest daily. I'm paying them $351 a month. Other than that, they should explain things clearer for people to understand what they're getting themselves into. Because that might not be the best option for a person and they should make sure that everybody is on the same page when it comes to calling in the customer service or note taking.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed April 23, 2019

    The representatives were polite, knowledgeable, and prompt. They made the process very easy with and was detailed on the details of the loan. The loan itself is a bit high, but for someone with poor credit it works out much better than the other installment loans that are offered without collateral. Hopefully I will not have to do this or any other loan in a pinch again, but if I do it will be with LoanMart.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed April 23, 2019

    I found LoanMart on the internet and I called them. My experience with them was good and the application process wasn’t hard. Their rep took care of me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 22, 2019

    I contacted LoanMart and we were in communication during the whole thing over the phone. It's convenient working with them. It was easy processing. It didn’t take me awhile to get the loan approved. They expedited my loan process pretty fast.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 21, 2019

    I did the application online, and the loan process at LoanMart took four days. They said that my car qualified for it, and they asked for information which I then provided. I also let them know that I have another car, so they asked me to send the paperwork for both, including a letter from my work, proof of income, and my checking account. We worked out on Friday, but I didn’t complete all the paperwork. We continued with the process on Saturday, but they were unable to verify. So, Monday, in the morning, I submitted two more papers that I needed, and I got surprised when they called me at 6:00. I stayed in Delgado for about one hour to get to FedEx to send the title, and then they gave me the number to get the money.

    I had very good interactions with the lending processor. The people that talked to me were very patient, and they tried to get the paperwork. In the end, I was thinking that I don’t wanna get the loan because the car they were prospecting was with our aunt. But they took my other car, and everything finished okay. A lot of additional loan companies contacted me after that.

    Thanks for your vote!
    Verified purchase
    Online & AppStaff

    Reviewed April 13, 2019

    LoanMart gave me a good deal so I went with them. I've been with the company for a month now and my experience with them has been good so far. The application process was easy and it only took 20 minutes. The representatives were friendly and very knowledgeable. LoanMart is doing a good job and I would definitely use them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2019

    I took out an auto loan with LoanMart before but I didn't think of calling them back when I needed another one. Still, I ended up calling the first company that came up on my phone and that was LoanMart. They were also the first one that accepted me, so I took the loan out with them. I got the money on the second day after I contacted them and the rep I dealt with was all right. But there was a lot of going back and forth which kinda was a hassle considering the one that I had before them. The pictures in the email which were too big wouldn't upload or the text message was too big and the system wouldn't accept it. So the rep wasn't receiving things plus he didn't send everything in properly at once and I had to keep calling back. But I paid the loan off now and I didn't even have it for a month.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 11, 2019

    We had a cool experience with LoanMart. We contacted them and their guys came. They told us everything we needed to know. We also asked every question that we needed to know for ourselves and all the questions we had were answered. They had gotten back with the best way they could give us the answers. We like how LoanMart works and would come back to them. They helped us out with everything. This was our first time doing and everything turned out excellently.

    Thanks for your vote!
    Verified purchase

    Reviewed April 10, 2019

    I contacted LoanMart for a car title loan and when I went through their application process, it was easy. It took me three days from the time I initiated it to the time I got the money. It was also easy dealing with the loan processor. However, I probably won't go through them again because every time I thought I was done, they were always adding on something else that they needed from me. I wish they would communicate better and not wait for the last minute to give me callbacks.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively. Thank you for taking the time to share your experience and letting us know where there may be room for improvement.

    Customer ServicePriceStaff

    Reviewed April 6, 2019

    Even though you can get money from these crooks, just plan on at LEAST a 2 month wait to get your vehicle title back from these losers!!! I had a title loan with them for only 3 months... I paid them off via wire transfer almost 2 months ago. At the time of pay-off I specifically asked them when my title would be returned to me I was told by a very inexperienced customer service rep that I should receive my title within 10 days. Well... 30 days after the vehicle was paid-off, I get a letter from Losermart stating that my pay-off was received (now it is almost 40 days later!) and that my title will be released from the DMV within 10 to 15 days. So to summarize... This company sucks, the interest rate is sky high, they are a pack of liars, and honestly... try somewhere else. Now I am stuck with a vehicle I had been able to sell if they had even processed the pay-off any sooner than the 30+ days they waited for no reason. This company is a piece of **... BEWARE!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 28, 2019

    I had some bills to pay and got a title loan from LoanMart. They were the only ones who approved me with the kind of car that I had. We communicated via text after the initial call and they told me what I needed to bring, which were the check stubs. They were located at a check cashing place. I brought my title in and filled out the application. Once I got approved, I came back. They then came outside, looked at the car, and then cut me a check. From the initial application to waiting for the approval, it took all day, then after that, it was only 20 minutes. They seemed professional to me. I think they called me too much though. The payment wasn’t due yet, but they still followed up with me. But overall, I’m satisfied.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed March 27, 2019

    I will actually be using the money for bills. Ran into a situation with my rent and just switching jobs at the time kinda set me back a little bit. So I'm trying to get the loan to put me back on track. It definitely took me out of a bind I was in. I had been a couple of months late on my rent so I would definitely use that as a safety net as well, honestly. So I would like to say thank you LoanMart for giving me the loan and helping me through my situation, and I really do think it was beneficial to me and I hope that it's beneficial to everyone else and possibly help you through any situation in your life.

    Thanks for your vote!
    Price

    Reviewed March 25, 2019

    Do not, I repeat, use this company. They will set a payment that increases the principal from the get go. Interest rates are illegal except for Indians, Native Americans (sic). They should be classed as criminals.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart takes feedback from consumers very seriously. We value our consumers and consider each feedback an opportunity to assist and serve them more effectively. We are unable to locate your account due to incorrect or missing information. In order for us to address your concerns properly, LoanMart would need your account number, full name, mailing address, and phone number. At your earliest convenience, please email your information to us. Thank you.

    Verified purchase
    Price

    Reviewed March 19, 2019

    I needed a set amount of money and LoanMart was the cheapest as far as the interest rates. They told me to come in and I put up my title. They walked me through the paperwork and they were very good about explaining everything. I liked it, so I went ahead with the loan. I would do it again. I just wish they would have some advertisements because I've never received any mail. I've been in California all my life, but I didn’t even know about them because I've never heard of them before. Maybe they could advertise once on the radio or TV especially on the weekends when everybody's home. That will promote their business.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffProcess

    Reviewed March 18, 2019

    I contacted two other companies and they had extravagant fees as far as the interest rate. In fact, one of them was 100%, which was ridiculous and should be illegal. When I applied for a loan at LoanMart, they asked me some questions and had me send them some pictures of documents like my driver’s license. While I did the application process mostly online, the other part, I went into their office and took care of the rest there. They gave me the money right there on the spot.

    The process was very fast. It took less than a week. Also, the rep was very good. I had been to ACE Cash location a few times before. I had to get a couple of payday loans, but I knew the lady beforehand. I’ve seen her once or twice before. What I didn't like was it's scary after it's done. I had the money in my pocket and I had already signed everything. And I was told there was no grace period.

    Now, I gotta make sure I pay on time every time. I might sprain my ankle and not be able to go in and make a payment, and then all of a sudden, I got a late fee. But if I had a couple of days leeway, I could call a friend or family member to go make the payment. Other than that, I appreciate them working with me despite my credit history and their quick return on my paperwork and loan. They seemed genuinely professional.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 17, 2019

    I had an emergency bill that I had to pay ASAP. The application at LoanMart took a little time. I was down there for close to two hours. They kept telling me they’re waiting on LoanMart and so I left to get my granddaughter from school and picked up my son in school. I came back and the rep was telling me that they're waiting for the paperwork. They had to call LoanMart and then when the rep called them, they said they were sending the contract right then. There were a few people in line, so I waited, eventually they gave me the money.

    Once I got approved, a rep came out and took pictures. I also gave them my payslip. And they had to verify if I was working and they verified that I work at night. They called my employer for that. The LoanMart representatives though were not professional at all. I was speaking to one person in the beginning and then I spoke to another person, then I spoke to another person, and the very first person that I spoke to in the beginning spoke to me again. And she was the one that gave me the paperwork and processed everything for me. But I had to jump from people to people when I thought I was supposed to only deal with one person. They also looked at me and gave some type of energy and I didn't appreciate any of that.

    Also, every time that I go in there at the check cashing place, I feel that they didn’t wanna help me. But I go over there because I believe they’re the only one there that’s why I noticed it. There’s a sign every time I go there to get money orders for my rent. And when I go in there to get money orders for my rent, it’s the same, like, “Oh, here she comes again. We don’t want her in here.”

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was previously mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2019

    I needed to do a payment so I needed a loan. I went to a title loan place and they were with LoanMart. Everybody was good. They connected to a customer service representative and we went from there. They took almost two hours for me to get the loan and the customer service was good.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    I've had a couple of friends who went through LoanMart and they were pretty well satisfied. I took a title loan ‘cause I needed one and obtaining it through LoanMart was very easy. Their reps were excellent and they did a pretty good job. I'd give them all raises if I could. The services were really good and I was very well pleased.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 26, 2019

    This company LoanMart Loan me money and and then gave me another one, I would tell everyone that that this company is a good company. I got a title loan and it was approved the same day and the next day I was able to pick up the check and pay bills. The payment was very reasonable and I was given a due date and then later in the year I was able to borrow more money and it lower my payment.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 24, 2019

    This company is good if you’re looking for a short term loan, do not do the payment schedule because you’re going to pay back at least 4 times of what the loan is. This is my second time taking a loan for them and I haven’t had any issues.

    Thanks for your vote!
    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    Vanessa was very informative, personable and conducted herself in a very professional and customer service manner. I never wondered what was going on and she did EVERYTHING she promised to do. If she wasn't available at the time I called, she always returned calls in a timely manner or when she agreed to call back. She knew the product, procedure and she was great at explaining. Thank you for assigning such a remarkable representative to my case. It can be difficult to deal with when it comes to business matters and my hard earned money. I never had any issues and the process was easy.

    Thanks for your vote!
    Verified purchase
    Online & AppStaff

    Reviewed Feb. 21, 2019

    I am a repeat customer at LoanMart. They are simple to deal with and I know what they need to know. The application process went smoothly. The only thing that delayed it was getting the paperwork, which I had to get from a loan that was on a lien prior that hadn't been released. But they were very patient and they helped me make it work. The representatives were all very good and easy to deal with. They kept checking to make sure things were going okay, and they stayed on top of it. I appreciate that.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Feb. 20, 2019

    My father passed away at the end of last year and my mom was in a really bad spot. Without having much to offer myself I reluctantly took out a loan from LoanMart. I borrowed $2500, made my first payment of $329.92 and after reviewing the account prior to the next payment I find I now owe nearly $3000!! Talk about a no win situation. They loan you money, charge a crazy interest rate, essentially making a bad situation a million times worse. If I could give them negative stars I would. Companies like this prey on individuals in a poor position with no real intention of providing real help. My advice is to make sure you exhaust every possible situation before seeking help from this shady company. I’d have been better off selling my vehicle outright. Please, please, please, don’t make your situation worse by thinking LoanMart is actually here to help.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 17, 2019

    Nam with LoanMart was very helpful in helping me reach the loan goals I was seeking. Service was quick and very friendly. Was able to answer all questions that I had along with quickly being able to get in touch with him when needed.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Feb. 17, 2019

    I was greeted and handled from start to finish by Natalie . She was professional and courteous throughout the entire process. All follow up calls were on time, answer all questions concerning loan documents and disclosures. Very efficient and knowledgeable concerning all paperwork. Thank you Natalie for being there to help me out.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 13, 2019

    They provided a great service and were not aggressive when it came to additional loan. They are polite and a pleasure to do business with, I would definitely recommend them to my friends in the future. Thanks again to Shaun and the entire LoanMart team for all they do.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    I would like to take a moment to thank Nam ** and the LoanMart team for helping me and my family at a time of great need for us. The teamwork and professionalism that they displayed was exemplary. Thanks again and keep up the great customer service work.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 11, 2019

    I'm really content and appreciative of my recent experience with rep. Doris ** of LoanMart and would recommend and referral anyone with confidence to them. In fact I have already shared my experience and the positiveness of it with friends, family and even strangers.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 11, 2019

    I needed to get a title loan for an emergency. I had to get my car fixed. Application at LoanMart was a little long and tedious, but they do what they had to do. It took me about five days because they kept telling me they didn’t get the paperwork that I kept sending, but they had it. Somebody else I spoke to said, “Oh, it’s here.” Nevertheless, the reps were all cool and pretty good.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 10, 2019

    I have to say you guys are great and this is my 3rd time with you. And I would tell anyone I know you are very upfront and honest in everything you do. Thank you for your service. You guy are number one.

    Thanks for your vote!
    Staff

    Reviewed Jan. 24, 2019

    I had a great experience with Chris. He was efficient and got me the cash as promised and was very professional and friendly. He made my overall experience a very exceptional. I would recommend LoanMart to friends and family.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed Jan. 11, 2019

    I did take out a title loan. I was going thru a divorce and was desperate. I have been paying every month for a year. I became ill and had surgery. I became 35 days late on the payment. I tried making arrangements but they keep saying, "No it was escalated to collections." I have been trying to figure how to borrow money from somewhere else to make my payment because they stated they put thru a repossession order after missing only one payment. On their website it states they will work with you and even move a payment to the end of the loan. Repossession is the last thing they want. That is a lie!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

    Factual basis uncertain
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 9, 2019

    I had gotten a title loan last year. I paid on time at first. My income was decreased for a few months. I still made a payment but was late. I was told I didn't have an repo order before I paid. But an hour after I paid my car was gone. I was told the system wasn't updated before I paid. Wow... They can do this to good people? I'm being charged still for months now. This is not right! These people are rude as hell. Peter needs more training. Other customer service hangs up now. No help.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

    Factual basis uncertain

    Reviewed Dec. 13, 2018

    There has to be a law put in place to protect people. I've been paying my loan every month, it's as suppose to be paid off in April. Now they are saying I will owe more money than I started with after paying my bill for 4 years! WTH! I'm looking for a attorney! This needs to end!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

    Verified purchase
    Staff

    Reviewed Dec. 13, 2018

    The personnel were wholly professional and courteous. Not once did I seem rushed or hurried. They, however, did not delay in meeting my needs and exceeding all my expectations. Truly a smooth and painless experience. Highly professional and diligent. I cannot emphasize further how great everyone treated me and communicated.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    Great customer service. They were always willing to answer all my questions and hassle free 5-day 100% money back guarantee is awesome. They helped me with all the paperwork process and when I was done they got me approved. Fortunately I was able to get a thanksgiving day bonus and was able to cancel without a hassle. Great job. Will definitely have you guys as an option for future money needs.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed Nov. 21, 2018

    I got a Loan from them for $2600 in May 2015 because my husband became disabled and was unable to work. It has been nothing but a nightmare. I was always on time with my payments until 2017 when I became ill. I do not understand how they say you can pay it off in 2 years when I still owe more than I borrowed 3 years later. This is my only vehicle and they harass me all the time about payments and repossession. I don't see how I still owe so much when I made every payment on time for 2 years. I do not recommend anyone doing business with them. They are a bigger rip off than payday loans.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Customer ServicePrice

    Reviewed Nov. 18, 2018

    Customer Service is absolutely non-existent. Even a simple task like resetting a password can't be done on Sunday "b/c they're closed", but they're answering phones to take applications. Tell me what sense that makes?! Then no one can give you a name, another number, or contact e-mail for complaints or have a manager call you back. The 'manager' Peter I supposedly spoke with is a spineless chump who needs extensive training on how to handle simple calls before they escalate for no damn good reason. I guess I have to go back to Speedy Cash for quality loans that even with a high interest are still paying off quicker than this loan shark LoanMart **.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer Service

    Reviewed Nov. 8, 2018

    Granted, I took out a loan on my car title. I get that. I contacted LoanMart through their online form on their website long before my first payment was due and explained that due to unforeseen circumstances that I would not be able to make a payment until the middle of the following month. I did not receive any response at all to this "written" communication with Loanmart. Instead, all I have been getting is numerous calls from a multitude of different phone numbers with no caller ID. As a rule, I NEVER answer calls from anyone that I do not know, one reason being that by doing so, you are confirming that the number that is being called is legit which opens a person up to multitudes of scam calls, marketing garbage, hack attempts and more.

    Loanmart has been leaving voicemails, well, I assume it is them, with again, no names, no mention who they are calling from and just say that it is important to call back in order to discuss an "important business matter". Again, I will NEVER respond to or return a call to anyone that does not properly identify themselves. It is quite clear to me that the use of the multiple, and I say multiple in meaning a LOT of different phone numbers from different area codes in the nation is how Loanmart wants to do business. It is harassment to me, unethical and certainly nowhere near the correct way to do business.

    I am looking to do things in writing only, especially any kind of payment arrangements and instead, Loanmart appears to want to play a game or they are using people that are nowhere near adequately trained in communicating. I actually have an email from a so-called supervisor that says that they do not and cannot leave a company name in an email, yet will only discuss payment issues through an even more insecure phone call!!! I did advise Loanmart about phone calls in an email and was told that a notation would be made to my account. Well, the phone calls only escalated. What a joke this is in my opinion. You would think that Loanmart would want everything done in writing but I now realize that it is easier to just ignore everything and anything so that they can discount whatever was said in a conversation later as is the case in many of the reviews I have read including here on this website.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Verified purchase

    Reviewed Oct. 30, 2018

    I had a money crunch as I changed jobs. I needed some cash to cover rent and a few bills until I got my first paycheck. I used my Mustang to get $3,000 and paid it back after a few months. Was an easy process, considering how much money they were giving me.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 30, 2018

    We were able to use money from LoanMart to attend a big family reunion over the summer. The approval process and application are super easy and everyone is great to deal with. We recommended it to all our family at the reunion!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2018

    Very good customer service and helped me a lot with what I was trying to do. They were easy to use and understanding were quick to help me with what I needed, definitely recommending this to my family if they ever need this service.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 25, 2018

    Courtesy and professional everyone who help me with my loan. Payment are real high, but it did help me with all my needs. LoanMart would be the perfect loan business in the US if they had lower interest and lower monthly payments. For now I’ll deal with it. As far as the staff at LoanMart can’t complain. Excellent customer service. Thank you for all your help in my time of need.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Aug. 29, 2018

    I am very satisfied with the service from LoanMart! Very friendly and very patient, with us! I would totally recommend to a friend to come here! I feel very safe and very aware of each step of the process! Definitely recommend!

    Thanks for your vote!

    Reviewed Aug. 18, 2018

    This company made an unauthorized charge on my card. It took 3-5 days for the money to go in my account and caused $400 in late/overdraft fees. When I spoke with LoanMart about who would be responsible for the fees, they told me, "Oh well". Nothing they can do and they don't have a corporate to contact. SMMFH.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Customer Service

    Reviewed Aug. 17, 2018

    LoanMart repossessed my BMW convertible after missing one payment because I was hospitalized with pneumonia. They sold the vehicle at auction and received a lot less than the amount of the loan. The loan was for $7200.00 and they sold the vehicle for $5000.00. They then proceeded to attempt to collect $8400.00 from me. They did not attempt to get a deficiency judgment so therefore I owed them nothing. They know that most judges will not award a deficiency judgment if they have taken the collateral. LoanMart claimed on my credit report that I owed $8400.00 and had not made a payment and caused my credit score to plummet and made it difficult to obtain credit.

    I have asked them to remove the false credit ding on my report but they refused and continued to call me and send threatening letters and email even though they were in violation of the law. They cannot sue me because of the statute of limitations has expired, but I can sue them for reporting false information on credit reports, which I intend to do. The parent company, Wheels LLC is also a used car sales company, they act as brokers and make a lot of money by prepossessing vehicle. That can be checked out through the DMV.

    Thanks for your vote!
    Factual basis uncertain
    Customer ServiceStaff

    Reviewed July 30, 2018

    Be careful in doing business with the above company. LoanMart is falsifying illegal contracts on consumers I know because I’m a victim of that scam. LoanMart does not practice honesty in their business dealings. I understand business is business if you get the loan yes absolutely pay it in all fairness. Well I paid it all & 18,000 and these scammers decided to condor up a scam on me and tell me I had an error in Loan Number on the current loan going forward use Loan Number **. I thought nothing of it just that ok. H ** Danny ** told me he would mail this contract but never did I had to make him do it and lo and behold it’s all faked and forged and very much illegal. I know this conversation and I will never forget it never.

    LoanMart refused to give me my pink slip back as the loan matured and came stoled my car before the holidays in 2016. Do they not know what they did that’s how we eat, work, go to school. I did not deserve that one bit. I was honest and paid. Even their lawyers who work for LoanMart are unethical they stand by knowing all of this company is fraud. But I know one thing I’m not giving up I’m going to make them rectify this. How could anyone do this sort of cruel thing to a mom knowing she paid it knowing it’s a scam, but that conversation of error in Loan Number I will never forget. That’s the nail in the coffin. And that’s how I know these people are very dishonest.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Punctuality & SpeedStaff

    Reviewed July 25, 2018

    I got a loan. At the time really needed money. Rent was due. Things pilling up. Lost 1 job. Still have part time job and had to do it. They were great. Quick service. But fell behind. Car got repo. Cashed in some stocks I had. Got it out about 900.00. Had to pay to get it out. Original loan was 2500. I still owe over 7000.00 after paying on it for over a year. How is that possible!!! Fell behind again this month. Made payment that I cant keep. They probably gonna take it again. Only have a part time job. Got people living with me to help out with basic household needs. Even applied for social security since I'm 62. They said it takes about 45 days. But I know LoanMart won't wait. Dont know what to do. Help!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Customer ServicePrice

    Reviewed July 11, 2018

    As most review I was stress, having severe anxiety, trapped in a very hard financial spot due to a unexpected illness with my child. (Rhabdomyosarcoma cancer) We regretfully had to take out a title loan after emptying our life saving and thinking “this will never happen to us” made a crap choice on health insurance. We took out a 2500 dollar loan. Have paid a total of 4073.54 back. We are currently sitting at 60 day 400.00 dollars past due because my son cancer has spread from his arms to leg, and lower and upper body, which has caused him to be wheelchair bound and fighting for his life. LoanMart has called roughly 10 to 20 times a day. I currently hold 2 full time jobs and a part time job paying for medical, food, hospital, rent, bills, I have made payment arrangement which yes I was unable to keep due to having to place payments to doctors to pay for surgery, chemo, prescription, counseling.

    I have tried to explained this to LoanMart but receive threatening texts and email telling me they will repo my SUV to “give it up now it be better for me” (really how can taking the only transportation my family has to transport a child to and from the doctors 4 to 5 times a week, plus a pulmonologist and pulmonary therapy twice a week better for me?). I have ask for compassion and empathy on this issue and promising them to be caught up within a month and a half, due to health insurance and 2 full time paycheck finally coming in. I receive this response copied from the threatening text received from LoanMart!

    “This is unacceptable arrangement, I can't grant you that much time, I need the location of the Ford Explorer before we transfer the file to possible legal review. You must either cover the payment or provide the location of the Ford today before 3pm, I gave you till the 6th to cover the payment but you never made the payment, so you did break your promise to cover the payment. The repossession order open and my agent spotted the car already, it will be cheaper for you if you surrender the car. I can't stop any further escalation on your file anymore, The SUV has been placed on camera system, please let me know if you will be able to cover the payment by 3pm or surrendering the SUV.” End quote.

    I explained that this is the only transportation we have and if repo it be very detrimental and a major setback in recovery and the added stress of a child who already has a fight that no one can ever imagine. We borrowed 2500. Paid back over 4050 dollar. Unable to get a payoff amount (anytime we call we are told to make a payment and they will tell us) my wife spend every waking hour with our son and doctors and sleeps when possible. Now she stay awake to “stop the repo.” This company will prey on you like a cat to a mouse! Once LOANMART has you in the teeth you can no longer afford to do anything but cry! Horrible horrible company! I would do anything to turn back time and slap the crap out of myself for taking this loan out!!! Stay away!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Price

    Reviewed July 7, 2018

    I borrowed $2600 three years ago, have made 31 payments of $210 (6,510) and still owe $1,900. When I looked at my contract it says 93.3% interest rate. Something is not right. The end date of the loan already passed and still owe that much. Now seeking legal advice and bringing my story to the news stations. Please be warned!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Price

    Reviewed June 16, 2018

    Very bad experience! Same as all the other people complaining here, a mere $2500 loan is now becoming $4200 after 8 months of paying $358. They don't even want to help you pay it off by lowering the payments, lowering the interest, etc. Please contact: Department of Business Oversight. Consumer Services Office. 1515 K Street, Suite 200. Sacramento, CA 95814. Tel# 1-866-275-2677. Internet: www.dbo.ca.gov.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase

    Reviewed May 25, 2018

    I got a $2600 loan almost 3 years ago and Have been paying $235 per month for 3 years now. Last year we fell behind financially. They say I still owe over $5000. How is this possible? They offered me a settlement of $2500 due in 4 days. I am due with baby #4 in Sept and this is our only vehicle. I am high risk. I can't work. My husband doesn't make enough money to pay my car loan. I don't think I can come up with $2500 in 4 days and I can't lose our only vehicle. I am beyond stressed with this loan and I will never recommend anyone doing so. It is a hole you will never get out of.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 22, 2018

    To begin I knew this title loan company was terrible and completely predatory in design at its bare minimum, but they simply provided me the largest amount against my car. $3,000 essentially. If everything went as planned, I would be able to pay back that $3,000 back on top of the little interest that would have accrued over the course of a month with money left over. Before even (Docu)signing my contract, I laughed at the fact my initial $3,000 loan would mature at $13,5** if I successfully made all payments of $3** on time. Mind you I paid $10,200 for the car through CarMax 16 months prior. I laughed at how outrageously crooked this company preys on financially desperate individuals. I succeeded in making the money I needed, and promptly went ahead and ruined myself. Couldn't make payments for two months as a result. They'll give you plenty of warning that they'll take your car (which they will do).

    So I went ahead and attempted to be proactive and sell the car myself which would've been successful had they not taken the car so fast. In the hopes that the car would cover the cost of the loan, I didn't bother to fight the repossession, that specific car in the condition it was in was going for well over $3,000. It only brought in $1,500 bringing down the principal $1,500 after a $375 tow truck fee, $125 auction fee and any other pocket change they can run through your pockets with. At this point I had NO INCENTIVE to pay them off. That is when they will send you a letter offering to settle your debt at 70% less than your total balance which basically comes out to your original loan amount. Can you imagine, a 70% discount AFTER the loss of your vehicle comes out to the original loan balance. Take the time to let that one marinate. Needless to say I shredded that letter.

    Chapter 2. Here's where it gets fun. Months later I acquire a new job after purchasing another car that simply runs. I then decide to pay down all debts in a timely manner. I call LoanMart to see where my balance is at. Spoke with someone named Jesse, a pretentious individual to say the least. He explains My loan is at $3,800 even AFTER applying the $1,500 they made from my vehicle. Cool. The "Settlement Offer" would be $1,860 if I paid off the balance within the week or made a large payment one week and the remainder within 30 days. The settlement sounded manageable for my current situation.

    As I started working the numbers and suggesting he lower it to $1,500 he went ahead and told me that's the best he could offer followed by lies. (Saving readers some time here.) He then has the audacity to tell me he does not even have to offer me the settlement and that I could pay off the $3,800 balance at 150% interest which comes to $6 and change accrued per day. Essentially attempting to strong arm me into paying the very amount I expressed interest in paying in the first place! When I asked if he had seriously suggested that I "waive the settlement offer and pay the $4,000 instead," he then claimed I was putting words in his mouth and running the conversation in circles.

    After clearly and concisely explaining to him that he was attempting to be "a few choice words" I decided to have him email the documents and promptly hung up on him. Within two minutes I called again to speak with another, hopefully more respectable predator. Oxymoron I suppose. Anyway, I get through to a guy named Charles who puts me on a 5 minute hold after reviewing my information (I assume he may have seen notes from my previous call) and then I'm now speaking with a man named Diego. I immediately explain that I did not request to be transferred and will only speak with Charles. (Diego may have been the Manager more than likely.) Charles comes back on the line noticeably more shaky in his voice asking how he could help me.

    I said he already knows as I've not only told him when we first spoke, but he even proceeded to read to me my ACCOUNT INFORMATION NOT MORE THAN 5 MINUTES PRIOR. As he gathers his short memory he explains a settlement offer is available. (Oh joy!) I explain that I'm willing to work it out at $1,500 which he says he must run through with a manager for approval.

    His manager approves it to be paid at $1,500 instead of $1,860. $360 dollars less after a second phone call and a little bit of games. I tell him, “Great, send me the documents within 30 minutes.” Documents are sent within the timeframe from Diego nonetheless. That wasn't even an issue, my issue now was how they were so quick to jump on the decreased amount after only a second phone call. If anything, they made me ULTRA suspicious when they sent over another DocuSign agreement. At this point I figured it would be best to consult a lawyer to see if I should even pay them at all.

    I'm not going to cry and complain as to how bad this title loan company is, or how badly "some" of the staff members there are downright uncaring and disrespectful to the borrowers, or even how the loan is designed to bring them in a steady stream of hundreds of dollars per month in profit from the truly unfortunate. Nope, there are enough reviews on here that accomplish just that. I figure I would share my experience, and save some ballsy individual who considers taking on this loan, to just avoid this one. Just avoid.

    And for those of you who already got stuck into this, don't pay them $3 to $400 religiously every month just to bring your principal down $50 every month. Either pay them in full the first or even the second month, or sell your car at over the loan’s value or close to it, and pay off the balance and get a beater until you bounce back. It will work out much better in your favor, believe me. I was in a unique situation and was able to bounce back pretty quick even at great financial loss and the loss of my vehicle. Many others ARE NOT so fortunate. Stay AWAY.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 10, 2018

    My boyfriend was having some issues a few months ago and it caused a ripple effect in our home. With him not being too well things got tough financially. So of course when you're down and you think it can't get worse it does just to show who's really in control. That's when my car the only transportation I have for work goes down. Since I only have my boyfriend and a handful of friends getting my car fixed for a good price was out of the picture. Plus not only do I use my car it also the means of transportation for my best friend and her daughter. Life becomes impossible when this happens. Suddenly everything seems so hard to get done. I lost 2 days of work and my friend lost work and getting her daughter to school was nearly impossible.

    I decided to try and get a loan. The only one available to me was thru Loanmart. I had literally just paid off my car. I was not sure I should take the loan but rent was late and I was missing work. With no other options I had to accept it. The first time I tried to pay I found out they don't accept American Express which was the only card I had so I had to get a different card. Then I was doing ok getting by barely and I found myself needing to extend my pay date by a week. They refused to do this. I called back many times, I kept asking and finally I was able to change it. But they didn't want to and they will not cooperate at all. I was going over my bills and after paying $330.25 last month to needing to pay again my balance only dropped $50 dollars. That is all I end up paying every time.

    Now I can't pay again on time and I need my car. My bf is sick, my friend still doesn't have her license back. I need a second job but without a car that won't happen. I can't refinance because the car is too old with too many miles. All my utilities have gone unpaid and are in jeopardy of being shut off. This loan thru Loanmart is the worst idea ever. If they take my car my life will be over and the worst part is I can pay the payment in a week but this company is uncaring and ruining people's lives. I could never work for such money hungry selfish people who are taking advantage of people in desperate times. I support and all claims about that are negative about this company. I am willing to be part of any lawsuit against them.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 20, 2018

    If you are planning to get a loan from these shark lender make sure to have at least $15,000 extra sitting in your bank account because your monthly payment is barely going to be you paying off the interest. I got a loan from these guy (or crooks whatever you want to call them ) about 2 months ago. Reason why people get loans is because they are going through difficult times and need money urgent. After making the first payment a little late than the original due date which was around 15th I talked with them to extend the due date which they did and I appreciate. Next month I'm late on the payment again but planned to pay it when I get my tax check which they weren't having. Don't remember the person I spoke with but I'm sure he wouldn't care if I was dead, or anything. His only argument was "we need location of vehicle to pick up".

    These crooks know some people don't read the whole contract when getting loan and putting car up as collateral (which THEY TAKE FULL ADVANTAGE OF) because when consumers are in desperate need of money they only think about the help they can get. Please pay close attention to the contract you're signing with these shark lenders. They will take full advantage in any way they can. And on top of that if your car gets repo then they sell it at auction. I gave my car up because I couldn't afford the payments and the guy I spoke with said "if the car sells for less, you still owe the difference". They sell at auction so it's up to them how much they tell the auction to sell it for at least. But if you ask them they beat around the bush.

    Hopefully these guys learn about FACEBOOK (recently having to go into court for questioning) and get enough complaints to figure out predatory lending isn't right, and if the complaints pile up someone really gonna give them the runaround. I went through some of the paperwork I signed when getting the loan with these guys and if I were to do this before getting loan I wouldn't even think of getting a loan with them

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 10, 2018

    When I first contacted LoanMart was because I was already in a financial bind, with that said, I believe people are more vulnerable when they find themselves in a financial situation where they see no alternative and make the worst decisions ever. LoanMart takes advantage of this. I got a title loan in the amount of $3,094, I have made a total of $2,368 in payments and my balance as of today is $3,564.60 and that includes $40 of past due charges because yes, I have trouble paying that amount monthly. At this point, I see no end in the near future. I have contacted them numerous times to see how I can get this paid off faster, they will not help. I tell them I have trouble paying this amount monthly. Sometimes I can't pay my rent because of this. But there is no alternative other than paying them the balance due which I can't afford.

    I have contacted their customer service numerous times. Once I called when I had trouble paying on time due to 2 unexpected deaths in the family, they didn't care. I was asking for a week extension and they were very threatening telling me they wanted the payment now! I also made a payment arrangement with one of the reps one time and I kept getting calls after the arrangement was made about my payment due. The rep who claimed was a manager never put the arrangements in the system. I just want this monthly nightmare to be over but I see no end in sight. Desperate times come with very, very bad consequences.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 27, 2018

    Stay away from this company, they will take your money and your vehicle too if you are late for 15 days or so. This is a big shark loan company, they take advantage in big way through their very high interest, and if you are late in your payment they will take your car away (steal it) within 15 days or so. They don't care about any situation you have. Even if you are very sick or broken they will not reschedule the payment for you, all that they do is taking advantage of people on the top of the high interest and daily interest too, if you get a loan for $4900.00 most likely you can end up paying them $20000.00 easily, stay away from them. It is not worth it to lose your vehicle and hard earning money on a company like this, they have NO sense or feelings for you, they are after your money only, they can't even wait for 1 late payment.

    I got a loan from them for $4990.00, paid them 4 payments each 442.00 a month. When I got sick and behind in my 5th payment for 19 days, they took the car away in the middle of the night without my knowledge. When I'm away on a medical treatment, what a shame!!! And I'm still owing them $6800.00 after 4 payments on the top of the damages they caused me and taking my car away for 19 days late. If anybody can file a class action suit against this company any time I will join them.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Price

    Reviewed March 20, 2018

    LoanMart is company that takes advantage of consumers with their outrageous interest rates. The account managers do not fully disclose the proper interest being applied to these loans. A loan as low as 3k ends up costing over 15k!!! In the event that you lose your job they have no option in order to save your vehicle. This company is taking advantage of lower & middle class people!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Verified purchase
    Price

    Reviewed March 6, 2018

    My elderly aunt has cancer and has been very ill. Her sister in-law convinced her that she needed to get a loan because the sister in-law needed to pay some bills and would help her pay it back. So my aunt agreed and thought she was doing a good thing. Two months later my aunt had her Surgery while in ICU. Her sister in law told her she was not going to come back and live with them anymore. Now she is stuck with a $370 month payment at 125% interest and only has SS of $860 a month. I have asked LoanMart if they could reduce the interest so she could get it paid off and they say no. She took out the loan, I asked if they knew under distress this was done. They said, "No". They will give it to anyone so basically who cares. She can give up her car or pay it. I just really hope they can sleep knowing the struggles that they put on people. They are LOAN SHARKS which should be against the law.

    Thanks for your vote!
    Insufficient response received
    Verified purchase
    Customer Service

    Reviewed Jan. 27, 2018

    My van was up for repossession. A tow truck was in the area my van was parked at. They talked to my husband, saying van was up for repo, they need the key, they would be back the next day. They came on January 11th approximately 4:30, they took it. Now LoanMart is saying it wasn't a tow company they contract, they called, the company denied picking van up, saying they picked up a white van for parts. LoanMart is saying perhaps I'm confused, have another van that I'm getting mixed up with! I'm baffled!

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 24, 2018

    I fell into a bad health situation and was out of work for a month, Hammered with hospital bills and the regular bills due I reluctantly took out a title loan with LoanMart. I received 3 different calls before the first bill was due asking me to call LoanMart, It was called a welcome call. Each time I returned the call as asked. During the process I was treated very rudely by customer service, They already have a poor attitude towards you when you arrive on the other end of the line. It’s degrading and difficult to deal with when you are already going through hardships that put you in this position. My original experience during the loan process was kind and respectful. It did not carry out after the money was received. Whatever comfortable and easy feeling has been completely lost with the way I have been treated since. Hoping to be done with this situation soon and see a happier situation down the road.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart takes pride treating every customer with excellent personal service. A detailed response is sent to you privately on ConsumerAffairs. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Dec. 7, 2017

    My husband was laid off from work. We fell back on bills. He said he would take care of things and ended up with a title loan of $2,700 from RIPOFF LOANMART! I decided to look into the account to find out how much money we owe them. Well...we have made on time payments of $330 for 7 months and guess what... We now owe $2,563! Bless my husband's heart but he’s an idiot! I don’t care what BS LoanMart replies to my messages with! They are setting people up for failure with their ridiculous interest rate and they know it! Never again am I trusting my husband to “take care of it.” THIS PLACE TAKES ADVANTAGE OF PEOPLE WHO ARE IN NEED OF HELP! Their only goal is to make it impossible for people to pay off the loan, they will end up with thousands of dollars of your hard earned money or end up taking your car! DON’T DO IT PEOPLE!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for your feedback on behalf of your husband, who’s a LoanMart account holder. In order to assist you and address account information, please have your husband provide a written third party authorization to LoanMart at compliance@loanmart.com. LoanMart values its customers and considers each feedback an opportunity to assist and serve them more effectively. LoanMart looks forward to hearing from you or your husband soon.

    Insufficient response received
    Customer ServiceStaff

    Reviewed Nov. 28, 2017

    Today I was left in utter shock after speaking with the most nastiest rude unprofessional supervisor at LoanMart. I had called to make sure I understood the terms of my account because I am past due and I've gotten multiple emails as well as calls from different representatives. Each one of these representative said something different so I wanted to be clear on what I needed to do so I asked to speak to a supervisor that I believe who would have the last say so. Well that didn't go so well this. This man by the name of Rodger was a extremely rude continue. Continue to cut me off when I was trying to gain clarity on if I didn't get my account up to date what will happen. He became annoyed because I continue to ask questions. He even stated how, "How many more times I have to tell you. I told you three times. ."

    He told me that I'm just mad because he knows that I will not be able to make the payment and he's dealt with people like me trying to avoid our obligations. During the conversation I continue to ask him or let him know that he was being extremely rude and unprofessional. He did not acknowledge what I was saying one bit and continued on as I believe mocking me. He spoke to me with such disrespect I could not believe what I was hearing usually. Usually it's always to customers who’s irate and rude but not this case at. At no point was I rude to him or even cursed him out. During the conversation I did let him know that this call was being recorded just to prove that every representative I spoke to told me something different so I do have my records. I did let him know I wasn't stupid.

    This nasty conversation by him continued on for at least 10 minutes when he finally stayed it if I didn't have to payment and they would go on with the next step and he hung up the phone in my face before I can even respond. I immediately called back and ask the representative how do I go about filing a complaint. For this man Rodger to be so comfortable at being unprofessional nasty and rude and hanging up in a customer's face I'm sure he's behaved like this before. So that no one else has to go through this I will be filing a complaint to the BBB on this representative.

    Just for some clarification not all the representatives behaved like this. This was my first experience through LoanMart. The other representative seem to be very sweet and helpful and professional. It's so sad that a man like this represents LoanMart and he's a supervisor it's. It's just too bad I didn't get his last name he. He only said his name was Rodger and I'm not sure if that's even the truth. But I was told that the calls are recorded Soso maybe the head person of LoanMart can go back and review the conversation.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart takes pride treating every customer with excellent personal service. A detailed response is sent to you privately on ConsumerAffairs. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Customer Service

    Reviewed Nov. 25, 2017

    We had a title loan through LoanMart. We called LoanMart and stated we were going to pay off the title loan. During the conversation with the LoanMart representative we were informed we had to wire them the total amount due. After we wired the total amount due we were to contact LoanMart with the reference number and they would close out the loan and mail us the title. We never received a paid in full letter. About 2 weeks after paying off the loan we begin receiving phone calls & emails telling us we were behind on our title loan and to contact them immediately to work out payment arrangements.

    After another week we began receiving calls from a repossession company. Mind you we have yet to receive a payoff letter. Called LoanMart to find out what was going on and was told they will take care it. After another 2 months went by and not receiving a payoff letter or my title I call them and ask where my title was. I was told "They lost the title and I would have to apply for a lost title from the Secretary of State office at my expense"!! So now to get my title I have to pay $95 to the Secretary of State. Stay away from this company.!!!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mail to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Punctuality & SpeedStaff

    Reviewed Nov. 14, 2017

    When I initially took out a auto loan from LoanMart I dealt with an office in my hometown. The office was very professional. I received my monies within an hour of applying. The problem I had is the explanation of daily interest. I borrowed $3500 that was in April 2017, my monthly payment $284.62. Some month its was $278, thought my balance was down, but it's at 3400 after $1K plus payments. I am more concerned with repo policy. I've had hard times this past week and a half from deaths to major medical issues. My payment was due 10/25, was trying to borrow money this weekend, but failed to death/medical issues over weekend. I will receive my Social Security on the 17th to make full payment. I am about 20 days behind. Started receiving calls re repo last week around 11/7 or 8th. 13th day late. No fault to loanmart. Was just wondering repo policy. I am the only one with a vehicle to transport children to school and doctor appt, and the jobs.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was sent to you privately through the ConsumerAffairs website. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Reviewed Oct. 11, 2017

    They had to change their name they are so bad. I don't even have a loan through them and they are trying to repo my car constantly. Someone used my name and applied for a loan. They don't even have the title to my car is the amazing thing. I'm going to sue them for emotional stress and anxiety for how persistent yet unorganized they are.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was sent to you privately on ConsumerAffairs.com. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Staff

    Reviewed Sept. 28, 2017

    I purchased a vehicle off Craigslist. When I went to DMV I was informed there was a title loan on vehicle. I was unable to locate person I bought it from. Loan Mart eventually repossessed it. Every important document in my life was in the vehicle. The paperwork I had on this vehicle, property deeds, birth certificates, life insurance policy to my recently deceased spouse, every title to every vehicle we had owned, etc.

    I have contacted Loan Mart several times only to be told they will not work with me to retrieve my personal papers, will not tell me title loan amount, will not give me opportunity to fulfill previous owner’s debt to them. Only that I have to contact previous owner to have them approve my retrieval of listed above items. They would not give any contact info. I tried every way I know how only to come up empty. I tried name searches, address searches, tax assessors, etc. So not only am I screwed out of my vehicle plus the 4000 I paid for it all my paperwork also. This company is very difficult and unwilling to help the consumer.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Please be advised that repossession agencies are required to collect and perform inventory of all loose personal belongings pursuant to the California Business and Professions Code. Since LoanMart is not a repossession agency and did not repossess the vehicle directly, LoanMart would not be able to respond about the property inside the vehicle. Therefore, please pursue your property claim directly with repossession agency.

    Factual basis uncertain

    Reviewed Aug. 29, 2017

    This company told me to pay money, this was around £400, to receive my loan of £2,400 so stupidly I did. This was NEVER put into my account. To this day they give excuses, still refuse to speak to me. Appalling, they take advantage!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    LoanMart takes feedback from consumers very seriously. We value our consumers and consider each complaint an opportunity to assist and serve them more effectively. Upon review of your complaint, we were unable to locate your account due to incorrect or missing information. In order for us to address your concerns properly, LoanMart would need your account number, full name, and phone number. At your earliest convenience, please email your information to compliance@loanmart.com in order to better assist you. Thank you.

    Insufficient response received
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2017

    So first off my loan was through LoanMart, I had excuse after excuse why I didn't get the money on time having to wait a week. That's nothing compared to my experience. My loan was for 2,600 I am still paying years later, totaling by pay off 9,000. The very horrible part about this is their customers service reps. In the beginning they sound reputable and professional, then I got terrified when I called to make a payment and heard rap music in the background and employees freely talking about all kinds of stuff in the background, first red flag. Then I noticed how after I got the loan all the professional behavior dropped and they became very short a rude, even flat out laughing and hanging up.

    I was short 14$ two years ago and the supervisor a guy who works evenings and is an older Hispanic male, was basically laughing when I told him I lost my job. His response was, “Oh well too bad. I might as well get it now since you lost your job anyway…” Who does that? Over 14$, they didn't try to work with me nothing, that was two years ago. Today I was contacted by someone telling me, "Your account was in collection for 20$!!" I sent 180 and my payment is 200, so again over a tiny amount of money, I'm threatened with repossession, so I’ll be making that payment tomorrow. My advice is go anywhere in the world but here, or just go without the money. This place wants to take your car and make ** impossible so you can be late or repo you... PLEASE DONT DEAL WITH LOANMART. LOAN SHARKS.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to you. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 21, 2017

    I went into the check cashing place and one time I stopped there and asked how to go about applying for a title loan with LoanMart because I needed some money right then and there. The loan application process was fast and took about 45 minutes. The representative that was processing my application right there and the one that I spoke with on the phone were both really good. They told me everything down to what I would be paying and owing, and some other information as well. They handled my situation well.

    I would not do this loan again though because, although I got good customer service, their interest rate is so high. I'm paying $150 every month extra on top of my payment for the loan, and it's like paying for another car again. I'm only going to have this loan this one time for nine months, and then I'm going to pay them off on my taxes, and after that I will never do it again because the $322 monthly payments are high. This will be my first time and last time doing this.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedOnline & App

    Reviewed May 29, 2017

    I thought LoanMart were easy, quick, and simple to deal with. The application process was easy and simple. Then, I found out it will take forever to pay this off because the interest rate is too high. I can't pay my vehicle off forever. They wanted me to reduce the payment down to $311 from $404 but instead of 6% interest, I’m getting 7.5% interest. They lied to my face and said there was no way possible on that. I tried to reduce the payment to make a $100 difference for the interest rate. Nine dollars a day is a little ridiculous for finance charge.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was sent to you privately through the ConsumerAffairs website. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed May 25, 2017

    Please none of you trust these people. They are being investigated for several counts of fraud. Wait until you get to the end of the loan they will say you have another contract. They are Loan sharks and you will pay them $18,000 and they want more greedy business. They are all set up for fraud. They know what to do all of them. They make illegal loan rollovers excuse after excuse and came and stole my car from me and my son. And say I owe them 6,000 more after paying you $18,000 since July 2012. Also watch out for error in loan number. They also use that tactic and then you use the new loan number they give you and guess what! Yes exactly whole new contract scammers. Good try but you're busted wow! Ain't that some ---! They're all crooks. Don't let the phony reviews fool you.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 21, 2017

    My mom told me to go with LoanMart because she got a couple of loans through them and she paid them off. Her experience was good so I went with her. The loan application process was smooth, but I had a misunderstanding with the interest by rate. When they say interest, I was under the impression that would be the interest towards the whole $2500 loan. Once I paid the $1400 back, then I'll have my balance at $1100, but they said it went to $1386. That was fine. That's interest, but then they said, "On top of that amount, there's low interest daily." That's what threw me, "Whoa, still daily interest?" I'm not a dummy, so as far as the interest rate and how it goes, they should've explained it a little better.

    Things have been smooth after we got that out of the way. My employee told me if I do my own payments, I was scheduled to pay the next month on the 25th. She told me even if I do it like that, I will still be paying only for six months, $320 or even less. They gave my title back, and that was fine with me. I have days where out of the $2500 loan, I paid $1400 back. Other than the interest rate misunderstanding, the customer service was great and everything was great.

    Thanks for your vote!
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 27, 2017

    Here is the email I sent to customer service regarding my experience: I am getting very frustrated. First day we started this process, my husband gave me permission to handle this. We were supposed to be done by the first day. Because it took so long with communication back and forth, and because my husband works late, it got pushed back to today. Then I was told if I got the FedEx in first thing this morning we would be funded today. I took the title to FedEx this morning. I called you immediately to let you know. You said they must not have scanned it because you didn't see it in the system. So you said to take a picture of the receipt and send a text with the picture and loan number to **, and that we would have funding by 2pm. Which I did. And I know it sent. And no money in my bank at 2pm.

    Then I call back and try to figure out what's going on. Now I'm being told it is too late for today, AGAIN, and that I will have to wait until tomorrow. Or that we can do Moneygram, but that you need to speak to my husband. I try to explain, my husband is in training in Washington, I'm in California. He can't answer the phone while at work which is why he gave me authorization TWICE now with you guys. But you insist you can't speak to me and now say that he has to give me authorization everyday. So the lady insisted on calling him, even though I told her he's not allowed to answer his phone while on the job training. And he won't get out of work until after 6:30pm when you guys are already closed. This loan is going to cost me an outrageous amount of interest, and so far, I am getting quite possibly the worst customer service I have ever experienced!

    We have used you in the past with no problems. We get those silly mailers in our mail "Come back to us next time you need a loan". I will never recommend your services to anyone. I am extremely frustrated! My husband is up north for training, the whole reason we did this loan is to help with our transition (moving) and to make sure he could eat. Now we are going into day 3. I hope THIS is being recorded because I am extremely unhappy right now!

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Dear Ms. Docker:

    Wheels Financial Group, LLC dba LoanMart (“LoanMart”) is in receipt of your complaint dated May 1, 2017 through the Consumer Affairs website.

    LoanMart records show that you are not an authorized party to the account. In order to communicate with you about account information, LoanMart needs to receive written authorization from the proper accountholder. Please have the accountholder contact LoanMart directly at 888-700-2239.

    Should you have any questions or concerns, please contact the Compliance Department at compliance@loanmart.com.

    Sincerely,

    Compliance Department

    Factual basis uncertain
    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed April 22, 2017

    I like LoanMart. I needed cash and my friend told me about LoanMart. The application process was easy and fast because I had all the paper things. The representative was nice and very helpful.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedOnline & AppStaffProcess

    Reviewed April 13, 2017

    I heard about LoanMart through a radio ad. I needed to get some extra cash and having a title loan was the quickest and the fastest way to do that so I signed up with LoanMart. The application process was quick and easy. The reps were very polite and very nice. Everything else was well and processed fast. All in all, it was a very good experience and they were helpful.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 12, 2017

    I needed some cash to pay my rent and I thought of getting a title loan. I went with LoanMart and their application process was quick and easy. Their representatives were all polite and knowledgeable also. It was good with LoanMart. They’re perfect and working with them is the fastest way to help one out.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2017

    In the beginning, LoanMart made it seem as though it would be an easy process. But it ended up taking about six different steps and every time, they told me they needed one more information. I’d speak with another associate and then they would require more information. If they can get their customer service reps to be more on a uniformed idea of what is needed and send the information out to the prospects, the timeframe would be shorter.

    It also seemed as though everybody was on a commission job because everybody tried to speak with me. And I tried my best to speak with the same rep. I’m not dissatisfied, but I would definitely inform people what to look out for or what to be prepared for in case the representative doesn’t know. And that’s never good in business when the client knows more about the company or what to expect from the company. Other than that, they’re friendly and they took the initiative to be tenacious and constantly stay in contact.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was sent to you privately through the ConsumerAffairs website. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed March 23, 2017

    I needed extra cash so I called LoanMart and then they send me some things through email and I filled out some stuff. Then, I had to go to a local place to sign all the documents. They also told me to bring in some documents such as my title, proof of insurance, and ID. They taught me the process and I didn't find anything difficult with it. They also didn't pressure me and were very thorough. But, it has high interest. So, I try not to borrow as much and try to pay it back as soon as possible.

    Thanks for your vote!
    PriceStaff

    Reviewed March 20, 2017

    This place is horrid! They don't care about anything but to charge you 100% interest and for a 2,000 loan if you get through it you will pay 8 grand to Pay it Off. They just don't care and are some of the rudest people out there. I'm not a fan of Title Loans but who is? Stay the Hell away from LoanMart. They lie about everything too! Just be careful and Buyer Beware for Sure.

    Thanks for your vote!
    LoanMart
    Response from LoanMart

    Thank you for taking time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was sent to you privately through the ConsumerAffairs website. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

    Factual basis uncertain
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed March 19, 2017

    The LoanMart application process was simple. When I went online and did it, I got a call from someone. They told me everything that I needed to do. The process of taking a picture, uploading it by phone, and sending it to them made everything pretty simple and easy. I had to upload the video via email. The rep gave me the contact person to speak with and they checked everything that I needed. Everyone that I spoke with was very professional and they made the process easy for me. We did everything throughout the day and I got everything on time.

    Thanks for your vote!
    Loading more reviews...

    LoanMart (formerly 800loanmart.com) Company Information

    Company Name:
    LoanMart
    Company Type:
    Private
    Year Founded:
    2001
    Address:
    PO Box 8075
    City:
    Van Nuys
    State/Province:
    CA
    Postal Code:
    91409
    Country:
    United States
    Website:
    www.800loanmart.com