LoanMart

LoanMart Reviews

formerly 800loanmart.com

About LoanMart

LoanMart connects consumers with the cash they need through several options, including car title loans. Credit issues aren’t a problem. Customers can apply in minutes and get their cash in just hours. Contact LoanMart to see your borrowing options and full disclosures.

Pros
  • Get approved in less than an hour
  • Get funds in as little as a day
  • Good credit isn’t required
Cons
  • High interest rates

LoanMart Reviews

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    2 featured reviews
    How do I know I can trust these reviews about LoanMart?
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    Page 3 Reviews 35 - 235
    Verified purchase
    Staff

    Reviewed July 1, 2024

    Nelson, Johnny, & Staff at Choice Cash/LoanMart were able to assist me with a financial emergency in a courteous and timely manner. They were a pleasure to work with and went above and beyond to explain everything involved and to ensure that I was well taken care of. I highly recommend them.

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    Process

    Reviewed June 30, 2024

    The process wasn't easy, but it wasn't super hard. By the ratings, I thought it would be a bit quicker. But two days was all right. Go ahead and do it if you want to.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re glad we were able to help. We apologize that the process took longer than you would have liked. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 29, 2024

    Very professional staff and good communicators. Process was simple and direct. Would definitely use them again. Informative and detailed. Documentation required was typical for a loan and the representatives were helpful in assisting. The communication was very helpful. I will use them again.

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    Online & App

    Reviewed June 29, 2024

    The application at LoanMart was easy at first but now I've done everything they asked me to do, they keep calling me back, saying that I forgot to submit this or I forgot to submit that. I didn't do a lien thing. I've done it five times already, and they keep calling me back and saying I need to do it again. I told them today, “I'm not going back and keep doing the same thing over and over again. If that was something in your computer that you messed up, just know that I'm gonna pay my bill and that's just that.” It took me a whole day to get the loan. I thought it would be faster, but all the requirements that they made me go through, made it longer.

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    Response from LoanMart

    CCBank and LoanMart would like to thank you for taking the time to review your experience that you received during your loan application process. We have worked hard to establish an outstanding reputation for quality service and are happy to know that CCBank was able to assist you with your financial needs. While we cannot comment to the specifics of the status of your account on the public forum, we will be addressing your concerns under separate cover.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed June 28, 2024

    The process with LoanMart took three days and everything was very good. It helped out in a difficult time in life. People should go with them. If you need help and you're in a spot, LoanMart is a place to reach out to.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 28, 2024

    Doing the title loan application with LoanMart was an easy process. The online quote was a good amount but it was not accurate and they lower the quotes once you call in and do it over the phone.

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    Verified purchase
    Staff

    Reviewed June 28, 2024

    The lending process with LoanMart went smoothly and took a couple of hours. The reps told me what I needed and got it done. It was an easy transaction. LoanMart set me back a few thousand dollars but other than that, it was nothing bad. The only thing is, I have not received my title back to the car. I didn't know that they held it and thought they just put a lien on it.

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    Staff

    Reviewed June 2, 2024

    Do not deal with these crooks. I got a title loan from them in April of 2019, now it’s 2024 and I am still paying on same loan with no end in sight. They’re not the easiest people to deal with. I contacted them about two year ago wanting to know how much longer I had on my loan. The agent wouldn’t give me a concrete time frame. It’s like you will never pay them off. They just have you making payments forever. My loan should have been paid off by now. It’s been 5 years since I have paid them and no reduction in balance whatsoever. I’m thinking about pursuing legal assistance to get this resolved.

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    Response from LoanMart

    Thank you for taking the time to share your experience. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Because we would like to ensure your privacy, LoanMart is addressing your concerns under separate cover.

    Verified purchase
    Staff

    Reviewed May 22, 2024

    I liked the ease of the application process with LoanMart and their reps were great. The associate I worked with was knowledgeable, concise, and efficient. The entire process took me a few hours and I received the funding a day after. Their rate was a bit high, but at the time, it was an emergency, so I really didn't have a choice.

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    Price

    Reviewed April 26, 2024

    LoanMart should be utilized as a last resort and avoided if at all possible. The rate of interest is exorbitant. Additionally, you will be charged a late fee if the payment is not made by the due date. The company does not offer a grace period and does not work with borrowers regarding payments. It is hard to conceive that a banking institution is no more than a loan shark with no interest in customer satisfaction.

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    Response from LoanMart

    Thanks for taking the time to leave a review. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. However, if that has not been the case, please contact us at compliance@loanmart.com so we can fully review and respond to you. We truly appreciate your business and would be glad to address any concerns you may have.

    Reviewed April 26, 2024

    I only had a loan with them for 2 months and paid it off in full. I was told that I would have my title back within 15 business days. I didn't get it like they told. Don't trust them, they also have high rates...

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We apologize that the title release process took longer than you expected. However, we trust that we have fulfilled our obligations as stated in the Agreement. Nevertheless, we ask that if you are having trouble, please contact us at compliance@loanmart.com so we can further review and assist. Thanks again for sharing your feedback.

    Customer ServicePriceStaff

    Reviewed April 16, 2024

    These people are SCUM. Please do not call them for help, find another way to make ends meet. Who charges these interest rates and sleeps at night? My son had a loan and I attempted to pay it off to avoid interest charges and they put me through hell and wanted my information, photos of my Debit Cards and all FAXED to them.. These people are PUKES, they make money off your problems and offer no REASONABLE help… Don’t do it! Stay away!!

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    Verified purchase

    Reviewed April 8, 2024

    The finance company that I dealt with let me know about LoanMart, and I called them and talked to a representative about a loan. I needed more money than the personal loan was gonna give, so I did a title loan, and the representative made me understand everything. Some people give you the runaround and try to trick you, but she kept it real. LoanMart ran my information through, and I was approved, then I went on from there. It was so good to where when we needed more money, I turned my husband on to it and he did a loan as well.

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    Staff

    Reviewed March 21, 2024

    The people that I talked to at LoanMart were nice. Being it was my first time, it was scary. But for the most part, my experience was okay. I talked to several people. Some people were at ease with it and some people had me iffy with it. But it all worked out in the end. Being able to go on and talk to them and let them know what was going on, worked for me.

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    Staff

    Reviewed March 21, 2024

    They're always kind. I'm completely satisfied. I have also had what allowed me to skip a payment.

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    StaffProcess

    Reviewed March 21, 2024

    The process was time-consuming. I was at the loan place all day. But we got it done. The ladies at the building helped me out in doing it. I asked them if I could pay extra towards it. They said any time, just call, and they'll take a payment.

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    Punctuality & SpeedStaffProcess

    Reviewed March 21, 2024

    The process with LoanMart was too lengthy. There was a lot of back and forth paperwork because of them being out of state. Also, you have to pay the loan right back. Within the next 30 days is when it starts. I'm gonna ask for an extension and see how that works. But they worked with me. I went back to the place that referred me to them. I couldn't sign the loan for some reason and they kept on telling me it has to be signed online. After I was approved, the fund came 30 minutes later. They were quick.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Myra. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. Thanks again for sharing your feedback.

    Verified purchase
    PriceOnline & AppStaff

    Reviewed March 7, 2024

    The application process is a little rigorous, but not too bad. However, LoanMart has extremely high interest rate. It's over 100%. It's taking advantage of people.

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    LoanMart
    Response from LoanMart

    Mr. Golden:

    We appreciate you taking the time to review your experience with ChoiceCash. We're sorry to hear that the loan process was a bit cumbersome for you. Because we would like to ensure your privacy along with the details involving your loan process, we cannot comment to the specifics of the information pertaining to your account. Therefore, if you wish to discuss this matter further, please contact the Compliance Department at compliance@loanmart.com. Thanks again for sharing your feedback.

    Verified purchase
    Online & AppStaff

    Reviewed March 6, 2024

    The application process was a bit extensive, but it wasn't impossible. There was just a lot of different steps. Then you had to physically go mail something. You had to go to UPS. I ended up having to wait for a whole weekend. It was just a hassle getting everything combined instead of being able to do it all at the house. But everybody was friendly and helpful.

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    Staff

    Reviewed Feb. 27, 2024

    Using LoanMart was more convenient than other vendors. I could do things electronically. People reached out when I had questions. So, they follow up on the application. After the initial loan, I got an extension when I couldn't pay it. Around Christmastime, I was short on money, and I was able to get a bit more.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 25, 2024

    LoanMart's interest is high, but if you're in a position and you need to get money now or within the next day or two, I would highly recommend you for LoanMart. I understand these type of loans are not cheap, but if you're in a bind, they can bail you out. It helped my finances for a while. I've used them twice now. The second time was this last week and I didn't even make my first payment. I just paid them off. But the first time, I made six payments to LoanMart, and I paid them off. So, my experiences have been good.

    The lending process was fine. It was easy. I put in an application to LoanMart. They required certain photos of my vehicle. They had an outline of a vehicle when you pull the camera up to take the pictures and they denied 15 pictures saying, "Redo it," and that got frustrating. They said it was too dark or the picture wasn't at the correct angle. I finally got it right. But that was the only aggravating part with them.

    Customer support was good. One guy called me three times during the loan process to tell me what was going on. They did a wire transfer to Walmart, and he kept me updated on, "We're gonna send it within the next three hours." I was very pleased. I didn't know at the time that they were a title company. But they told me to send pictures of my vehicle, and they got back with me and told me how much loan I could get. So, I did it.

    I called the rep the other day to get a payoff, and when I pulled it up online, it would tell me how much my payment is, and it would give my grand total, but it says, "This is not a payoff." So, I asked the guy what my payoff was, and it was $100 more than the grand total on the computer. I called back the next day, got a different person, and she gave me the exact number for a payoff that it showed on the statement as the grand total. $3,140. But the rep said $3,240. I wasn't sure why there was a $100 difference, but that would be my main complaint if I had one.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    PricePunctuality & SpeedProcess

    Reviewed Feb. 25, 2024

    The process with LoanMart went smoothly. I also didn't feel pressured at all. They were upfront about the information they needed to get the loan processed. They were also prompt in getting things done. After they had all the information, it was completed the same day. However, they have a crazy interest rate.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2024

    The payments with LoanMart were lower than the others and the application process was very easy. I did it in just a couple of hours. It was very good dealing with the rep.

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    Response from LoanMart

    Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. We look forward to being your financial resource again in the future.

    Verified purchase

    Reviewed Feb. 24, 2024

    LoanMart had the best ratings overall, and the one-on-one experience was awesome. I did it online. And they sent me my loan to my bank. They would send me texts and emails as monthly reminders of when my payment is due.

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    Staff

    Reviewed Feb. 24, 2024

    I ran across LoanMart on the internet and I chose them because they offered more money in their loans but I wish I hadn't. Their payments are too high and on top of that, I had to put my vehicle up for collateral. I tried to tell their rep I'm on disability and on a fixed income and if there was any way that he could get those payments lowered but they don't care. And all they want is their payment. They don't care whether you have trouble making the payments or not. If I had known ahead of time what it was gonna be like, I’d have just passed it on by. I wouldn't recommend them to anybody else.

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    Response from LoanMart

    Mr. Hayes:

    Thank you for taking the time to express your concerns. We are sorry to hear that you did not have a great experience with your loan. Please be advised that the ChoiceCash Loan is made and originated by Capital Community Bank, a Utah State Chartered bank, Member FDIC. While we cannot comment to the specifics of the status and history of your account on the public forum, we will be addressing your concerns under separate cover. If you have any questions in the interim, please contact the Compliance Department at compliance@loanmart.com.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Feb. 24, 2024

    The application process was smooth. There was a little bit of back and forth, though. Once I got approved, there were certain documents and pictures I needed but it wasn't complicated and the loan agent was available. She would email me what they need and what would and wouldn't work.

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    Customer ServicePriceOnline & App

    Reviewed Feb. 24, 2024

    The application process at LoanMart was very easy and user-friendly. Any questions I had, they were able to answer it. They disclosed everything upfront, like the cost and the finance charge. The customer service was outstanding as well.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. Thanks again for the positive review!

    Verified purchase
    Staff

    Reviewed Feb. 17, 2024

    The reps at LoanMart were very professional and very informative. The process took about a week. We had a hiccup when it was time to get the money. It was a holiday and something had happened. So, it was a few days longer than I anticipated.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are happy to have been able to assist you with your financial needs. We apologize that the process took longer than you would have liked. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    PriceStaff

    Reviewed Feb. 1, 2024

    LoanMart helped me out in a pinch. I knew going in that it's an astronomical interest rate but that's what I signed up for to be able to do it. I like how the system lets you know that it knows that you got a super high interest loan and things to get your finances in order. I called back a few times, getting clarity on certain things. Although the reps knew I was asking them the same question, they still helped me out. I’d recommend LoanMart to somebody in a pickle.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 18, 2024

    I had a very crappy experience with LoanMart. When I went in to apply for an additional loan, they told me that I could get up to $5,000, and then they came back and said, “Well, no. We can't honor that because you were late on a payment in November the 23rd of last year.” I said, “No. I was not late on a payment. I made that payment.” I made my payment December the 23rd and then a few hours later, I got a return phone call saying that I was right and that I made the payment. They told me that they could give me the extra funding that I was looking for.

    When it was all said and done, on the 26th of December, the original account was closed and the new account was opened. But they went ahead. Because my payments were made on November the 23rd and December the 23rd. Then when I checked my account on the 26th, they took another payment out. I asked them why they took another payment out and they said, “Well, that was set up on auto payment.” I said, “No. Auto pay was turned off. It was completely turned off because I was having some issues with my bank and I was making my payments manually. I made one in November manually. And I made the one in December manually." They said, “Okay. We'll refund that to you. We will give it back to you.” They gave me a confirmation number.

    LoanMart called me back and said, “No. Sorry. That was our mistake. We cannot do this.” I asked them, “Why can you not do that?” They said, “Well, because that account that was already closed, we can't go back in. It will mess up the structure of the new loan.” I told them that this was not my fault. So, I have been told 100% that that could not get returned to me. That's just the way it is.

    They've made a lot of money off of me for almost two years. I was faithful to my payment every single month. But now, they took this extra payment out. I even asked if there were no other payments that would come out, and the loan officer told me there would be nothing. But then they went in and took out two payments on the 26th of December for $784. So I'm not very happy.

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    Response from LoanMart

    Mr. Wilson,

    Thank you for taking the time to express your concerns, as this helps us better serve our customers. We are sorry to hear that you did not have a great experience when inquiring about additional funds. While we cannot speak to the specifics on this public forum of the status and history of your account, we are glad that LoanMart was able to assist you with the emergency funds that you needed. If you have any further questions, you may contact the Compliance Department directly at compliance@loanmart.com.

    Verified purchase

    Reviewed Jan. 18, 2024

    My experience with LoanMart was long and dragged out, but it's their policy. They needed a dozen pictures, names and phone numbers. It took me almost a whole day to figure out all they needed. Then I had to go find the UPS office, which, when you live in the middle of the woods in Louisiana, you don't have one on every corner. I had to drive all the way to Shreveport. Once I get paid for, I probably won't do that anymore.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 18, 2024

    The team who helped me get a secured loan was terrific, especially Ricardo. Attentive, friendly, and helpful - he made the whole experience smooth and easy. I truly appreciate the attention and care that I was shown. Ricardo was quick to answer my questions and emails. The money was in my account in less than 24 hours. So fast and friendly! Thank you!

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    PriceProcess

    Reviewed Jan. 8, 2024

    It was a complicated process with LoanMart because there were a lot of documents that had to be sent over to them. Their system wasn't getting all of them and I kept having to resend a bunch of information through the initial process. They finally got everything and I was able to get the loan, but it it took some time. Also, I don't like how high the interest is because I feel like I'm just paying the interest and not paying the loan down. It feels like a never ending cycle, but I had no choice. I needed funding quickly.

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    StaffProcess

    Reviewed Jan. 8, 2024

    Everything's been good. My interactions with the reps were very progressive. They were very diligent in getting things done, and the process was very easy. It could have went for an hour or two, but there was holdup on my end.

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    Response from LoanMart

    Thank you for the review! We are happy to have been able to assist you with your financial needs. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 7, 2024

    I needed some cash and LoanMart's rep gave me an option, so I just went with that. I had to get my title switched over, get it shipped off, take pictures of the vehicle, write down the mileage, send in a copy of my driver's license and insurance. It was quite a bit. But their customer service was good and they were very helpful. They gave good detail and insight of what the process was.

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    Verified purchase
    Staff

    Reviewed Jan. 7, 2024

    I'm happy with LoanMart. They're helpful and easy to work with.

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    Verified purchase
    Price

    Reviewed Jan. 6, 2024

    The application process with LoanMart took one day. Part of it was that I live on the East Coast and they're based on the West Coast. I filled out my application in the morning and once they opened, which was closer to lunchtime my time, we started processing. So, it was probably just a couple of hours from when they opened. It was a typical application and then I had to take pictures of the vehicle from different sides as well as a selfie and a license plate. LoanMart was an affordable option for me to help take care of some things. It worked as a smart financing offer to help lower some other bills. People should investigate it for themselves and see what the offer looked like and if it worked for them.

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    Response from LoanMart

    Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase

    Reviewed Jan. 6, 2024

    When I needed to get my loan, LoanMart helped me tremendously. I did the majority of the process online, then a representative had to do the last part. It was easy. Once I sent off the stuff, LoanMart sent me my confirmation code quick, and I was able to get my money the same day. Title loans are crazy with the prices that they make you pay back, but other than that, LoanMart came through in the clutch when I needed it.

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    Customer ServicePrice

    Reviewed Jan. 5, 2024

    LoanMart's application process was very hard. It was a lot of back and forth. They didn't respond right away when I had questions. I got a letter from them in the mail about a couple of weeks ago, and I was gonna call them on it. It was like something happened where they had charged too much interest, and it was gonna be applied back to the loan, but I would have appreciated if somebody called me and explained what this letter meant.

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    Verified purchase

    Reviewed Dec. 28, 2023

    The application process with LoanMart took a couple of days to get approved because I had to submit other paperwork. When I had concerns, I just called them and the rep was available. The rates were very high. But I needed the money right away and they came through.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Danielle. We have worked hard to establish an outstanding reputation for quality service. We apologize that the process took longer than you would have liked. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Staff

    Reviewed Dec. 28, 2023

    I had a bad credit and LoanMart was pretty much the only one that would give me a loan at the time. I did everything online and then I had to send pictures of the vehicle and mail them the title. I had it all done in two or three hours. It was straightforward and helped me out when I needed it.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are thrilled that we were able to help with your financial needs. We look forward to assisting you again in the future.

    Verified purchase
    Online & AppStaff

    Reviewed Dec. 28, 2023

    Everything was great in my experience with LoanMart. Everything was what I expected, and then more. The application process went through very well. They asked me to do certain things, and I did them. When I got back to them, everything was like ABC. Everything went smoothly. They answered all my questions and they went over and beyond. When I needed them, they came through 100%.

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    Verified purchase

    Reviewed Dec. 28, 2023

    The application process at LoanMart went well. I never had any problems.

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    Hector increased rating by 2 stars.
    Staff
    After a positive interaction with LoanMart, Hector increased their star rating.

    Original Review: Dec. 19, 2023

    While the people that I spoke to were courteous and polite, not all the information was provided as to funds availability. You will have to file the lien at your county/parish, tying up your collateral at that moment. While this is not an issue in itself, initially, I was informed that upon presenting the receipt of the lien transaction, I would receive the funds. This then changed to “upon verification from the state, then you get the funds”. My state went from 5 to 7 business days to 10 business days, with no promise that it would be done by then. Had I known this, I probably would have gone a different way. While LoanMart has offered to give me a release of lien, this will take place the process even further out if I now take this route. Please inform your customers that their funds are dependent on the state doing their job, and not just you getting what was asked of you.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear that the loan process was a bit cumbersome for you. Because we ensure your privacy along with the details involving your loan process, we are unable to comment on the setback that you encountered but do note that it was not a result of the ChoiceCash loan process. Should you wish to discuss this matter further, please contact the Compliance Department at compliance@loanmart.com. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Dec. 7, 2023

    The loan application process was great and the loan offices were very good and thorough. They explained everything and made sure I understood all of the questions. They also made sure everything was good and I was comfortable with the loan and the payments. It was an easy process and everything went well. My experience with LoanMart has been great. They were professional, quick and courteous. You shouldn't miss a payment because LoanMart will most definitely keep reaching out.

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    Verified purchase

    Reviewed Nov. 20, 2023

    Getting the money from LoanMart was easy. From application to approval was a day because I had to gather my information. I'm not computer-savvy so it was a learning experience. But on their end, it was simple.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Kenneth. We are excited that we were able to assist you in a prompt manner. We’re happy to help whenever you need us again!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Nov. 20, 2023

    The application process was easy and quick. Working with them gave me a chance to get caught up and if anyone asked me about them, I would say it's a good choice.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We look forward to assisting you again in the future.

    Verified purchase

    Reviewed Nov. 3, 2023

    Everything was smooth. The process took about 10 minutes and receiving funding took a couple of hours. Also, making payments is real easy. You can make them online.

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    Punctuality & SpeedProcess

    Reviewed Nov. 2, 2023

    So far, it's been good with LoanMart. It helped me a lot at the time. But I was a little bit perplexed about how to get a picture of myself along with the car license plate. That process was a little daunting. Also, I've heard that if you miss a payment, they will pick up your vehicle. All else was well.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. Please be advised that the “Selfie” is part of CCBank’s Underwriting Guidelines to ensure that you are in possession of the Vehicle and is part of the Identity verification aspect of the loan. Thanks again and we hope you'll continue to choose ChoiceCash in the future.

    Verified purchase

    Reviewed Nov. 1, 2023

    Give LoanMart a try. My application process went well. There wasn't a lot of paperwork.

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    Reviewed Nov. 1, 2023

    I've been with LoanMart for over six months now. I make payments over the phone and it has been fine.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 17, 2023

    If I could leave no stars I would. No one should ever use LOANMART for a title loan. Customer service after getting loan is horrendous. Handful of times being put on hold, then disconnected, then transferred to wrong departments. Fees are ridiculously high. To make payments you can’t pay directly to them, you have to use a third party service, which charge a fee. Towed my car after being late for 31 days, without notice, then had to pay entire loan before getting it back. Was told I didn’t have to pay any fees at the tow company, which was a lie. On top of another fee to the police department.

    If you’re looking for a title loan look elsewhere. They have several lawsuits against them, available to look at online. I wish I would have done more research before dealing with this shady company. They get away with loopholes because they are a California company partnered with Capital Community Bank which is in Utah. Smart business for them, crappy for customers.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jessie. We are sorry to hear that your experience with us did not live up to your expectations. We have addressed your concerns under a separate cover.

    Customer ServicePriceOnline & AppStaff

    Reviewed Oct. 4, 2023

    The staff is incredibly rude! Interest rates are incredibly high (talk about loan sharking) and their app is terrible. I will NEVER make this mistake again! Please think before you take out a loan from this company. Not only are the rates terrible, the people that I spoke to about getting more information on the loan (my fault for trusting this company) was so rude! Remember a $5000 loan can cost you up to $15000 if you pay it back in 3 years, also remember there are other companies that charge much lower than this! Do your research. I bought a car so my loan is being taken care of from the dealership and I no longer have to deal with this terrible company.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Faith. We are sorry to hear that your experience with us did not live up to your expectations. We have addressed your concerns under a separate cover.

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    Staff

    Reviewed Sept. 27, 2023

    Applying thru LoanMart was very easy and it was completed within 24 hours. Then, the funds came in less than 48 hours. The rep who helped me was awesome and she explained things to me. This is my first time ever applying for a title loan so I had a lot of questions. She answered them and I was comfortable with her answers. Also, they had me take photographs, so I took them. I had to submit my title then there was a form I had to print out and sign.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We look forward to assisting you again in the future.

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    Staff

    Reviewed Sept. 16, 2023

    The application process with LoanMart took time but it wasn’t that much and getting the funds took no time. I had to go to Lafayette and turn in my paper to FedEx. And everything was good. The reps were nice and looked forward to helping me.

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    Punctuality & SpeedStaffProcess

    Reviewed Sept. 7, 2023

    I needed some extra cash to move into a different place. I liked that I could do everything online with LoanMart and I didn't have to go into an office. The process was very easy and it only took a couple of hours. You talk to a representative about your needs so you can get preapproved. And then you talk to a loan officer to finalize any loans. They send you the paperwork and you sign electronically. They send you three options to get your money. All of them have been really positive, polite, and nice. They were always really patient with me when I asked questions.

    Overall, the experience was very quick and easy. There was no pressure at all. Sometimes, when you're dealing with loan officers, they put a lot of pressure on you. But LoanMart was very considerate. Every once in a while, they will send you an opportunity to get more cash if you need it, which is nice. They let you know instead of having you see if you can get more.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Shaun. We are happy to have been able to assist you with your financial needs. We look forward to being your financial resource again in the future. Thanks again for the positive review!

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Aug. 17, 2023

    It was a very smooth process with LoanMart and the people were nice and very professional. Everybody seemed to know what was going on. I reapplied for a loan after three months. They let me get another one for paying on time. I like the way they operate and I recommended them to my family members.

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    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. Thanks for your business and referral.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2023

    The lending process at LoanMart was easy and fast. I just answered questions online and then called them. The only problem that I had was, finalizing it on a Saturday and they had sent it at 7 o'clock at night. I was already at work. So when I got up Sunday to do the document part of it, it was already expired 'cause they only left it for a couple of hours. And they didn't let me know that. But first thing Monday morning, it was all taken care of. I went and got my money Monday night. It wasn't really a big deal. The rep I worked with was great. Called me when she said she was gonna call me and took care of everything. I'd recommend LoanMart. Even over the weekend, I still had my money in 48 hours.

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    Punctuality & SpeedProcess

    Reviewed Aug. 8, 2023

    I had a good experience with LoanMart. They explained what the process was and how to do the title. The whole process the first time took a day. After that, my refinance was within an hour. They're a good company to go through when you need to use it. At first, I was iffy, but the reviews that I read before were people complaining about not paying or getting a payment late. I knew that wouldn't be my problem, so I overlooked it. I was glad I did because I've never had a problem with getting the payment in and setting it up online. It was simple.

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    Reviewed Aug. 8, 2023

    I got an auto loan from LoanMart. I did it online. I filled out the form and sent it in. The rates were extremely high. But that was part of that type of loan.

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    PriceStaffProcess

    Reviewed Aug. 5, 2023

    The rep was nice and polite. LoanMart had a lot of paperwork but the process took less than a day. It’s a good company to work with and they helped me in many ways. I wish they could lower the interest rate, though.

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    Response from LoanMart

    Thank you for the 5 star review. We are happy to have been able to assist you with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    StaffProcess

    Reviewed July 22, 2023

    I encountered a few technical glitches, but once those were fixed, the process went very smoothly. Because my approval came very late in the day, my funds were deposited the next day. They were very easy to work with and everybody was very helpful and friendly.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Lynda. We are happy to have been able to assist you with your financial needs. We apologize that the process took longer than you would have liked. Thanks again for sharing your feedback.

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    StaffProcess

    Reviewed July 19, 2023

    Ivan and team were very attentive to my urgent needs and predicament. Ivan in particular walked me through the process and provided me with the details that I needed to proceed and feel comfortable and trusting. They followed up with me every step of the way. The expected amount was in alignment with the industry and I did not feel cheated.

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    Price

    Reviewed July 18, 2023

    Watch out for this company. Has outstanding growth at the cost of consumers. Do not use them. Loan at 70% interest. You will end up paying 4-5 times the amount loaned. Made a mistake. Now paying for it.

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    Response from LoanMart

    Mr. Velasco, while you continue to allege allegations previously addressed, we encourage you to please see the communication sent to you directly on July 20, 2023 wherein your concerns were addressed under separate cover.

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    Punctuality & SpeedStaffProcess

    Reviewed June 2, 2023

    LoanMart is the best. There was no hassle. The process was quick and the rep was excellent. He helped me through the process and made it easy for me. My only concern was the late date of when my payment is supposed to be made and the fees that come with it.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash, it’s always great to get positive feedback. To avoid any late fees, we would recommend contacting our Customer Service Department and setting up your account for auto-pay to ensure that your account is paid on or before the due date to avoid any late fees. Should you require further assistance, please contact us at compliance@loanmart.com. Thank you for being a ChoiceCash customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 25, 2023

    LoanMart's overall lending process was straightforward. It took a day. As far as the application, we had to go back and forth a couple of times. I was approved about two hours later. The representatives were pleasant. They were nice people and had no attitude and straight to the point. Working with LoanMart helped me out of financial hardship.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Staff

    Reviewed May 25, 2023

    The reps were nice, helpful and knowledgeable. It was also a simple application, but I have to pay back quadruple the amount of money I borrowed. I wish I knew that it would have been that high to pay back.

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    Response from LoanMart

    Thank you for taking the time to review your experience with ChoiceCash. We have worked hard to establish an outstanding reputation for quality service, and are happy to know that CCBank was able to assist you with your financial needs. CCBank and LoanMart have addressed your concerns and a response will be sent via email and USPS to you directly.

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    Customer Service

    Reviewed May 25, 2023

    The approval Process is lengthier than expected and the loan disbursement takes a day rather than a few hours as expected. But my overall experience is satisfying. Customer service was available every time I called. And the many payment options work well for my busy schedule.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We apologize that the process took longer than you would have liked. We are happy to have been able to assist you with your financial needs. We look forward to assisting you again in the future.

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    Customer ServiceStaff

    Reviewed May 19, 2023

    The customer service team was great with providing me with the help and the services that was needed to help to obtain and to secure my loan and I would recommend the LoanMart and their customer service team to my entire family and my friends.

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    Response from LoanMart

    Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed May 7, 2023

    LoanMart is a pretty good company. I like how they handle themselves. They're good people, too. The application process went very fast. Working with them was a very fair deal. It's made my life a little bit better. I'm not in the situation that I was in. It helped me out. I've recommended almost four people to them.

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    Response from LoanMart

    Thank you for the 5 star review! It always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed April 28, 2023

    My experience with LoanMart was good. It was smooth and easy. They're all online and I'm pretty familiar with online stuff. Everything was quick. The application took around 5 to 10 minutes. I handed over the title and they just needed the pictures. They assisted me and if I have any questions, they would answer and clarify with me about making payments. Go for LoanMart.

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    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. We have worked hard to establish an outstanding reputation for quality service. We’re happy to help whenever you need us again!

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    Punctuality & SpeedStaffProcess

    Reviewed April 27, 2023

    LoanMart had decent rates and they were quick. I did the process in one day and the reps were friendly. I just needed a short-term finance. I had the loan for three weeks and by the time my first payment was there, I had paid it off. LoanMart is good if you need quick money.

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    Response from LoanMart

    Thank you for the 4 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We’re happy to hear we were able to help! We look forward to assisting you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 16, 2023

    The first rep was a gentleman. He was a loan officer, and he told me what I needed to submit and that they sent me this website that I had to submit my documents, and I submitted them. He made everything nice and simple. He was off the next day, so a lady who covered for him called me and said that I had to FedEx everything by a certain time. I did that, and everything was done. It was quick.

    I had a situation where my money wasn't deposited immediately. The voided check had my account number, but there were two dots in between three numbers, so they misentered my bank information. They told me that if I submitted my paperwork by 12:30, my time, I would have the money deposited that night. But because there was a typo in entering my account number, I didn't get the money for four days. That was because they sent the money to the bank, but the bank had to reject it, because they didn't enter in my account number correctly. That took them three days for that. But the gentleman that I talked to was on top of it and took care of everything for me. Whenever I emailed him, he responded immediately. And when I told him I had problems getting my stuff deposited, he took care of it for me. It was a pleasure dealing with LoanMart.

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    Response from LoanMart

    Thanks for the 5 star review! We're happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We apologize that the process took longer than you would have liked. Thanks again for the positive review!

    Verified purchase

    Reviewed April 14, 2023

    Everything was handled well. I'm gonna continue to use LoanMart.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We truly appreciate your business and look forward to serving you again.

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    StaffProcess

    Reviewed April 14, 2023

    I filled out the information, then somebody from LoanMart called and we went through everything. And then I was approved. The process was easy and they explained it well. They were also friendly and nice. Overall, the experience was great.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to being your financial resource again in the future.

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    Customer ServicePriceStaff

    Reviewed April 7, 2023

    I love LoanMart. They were cheaper and much less. I had to take pictures of the vehicle, and I did everything online. I sent all my information and driver's license. It wasn't a long wait. I can pay a large amount like I paid $500 not long ago to bring some of the interest down. That was great for me. And when I went back to try to refinance, it was even easier. So, I'm satisfied. I liked the rep's willingness to help me and to explain and answer all my questions because I ask a lot of them. Try LoanMart because they gave me a good deal. I enjoyed my experience.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We’re happy to help whenever you need us again!

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    Customer Service

    Reviewed April 5, 2023

    When I put my stuff in, they declined the amount I was asking for because they didn't include my Social Security. They called me and let me know they were gonna cut it way down. I said, “No. That's not right at all. Y'all offered me this much. I was asking for half of that. And now you're gonna cut it down even more. Never mind then. Cancel the whole mess.” They called me back couple of hours later and said they made a mistake and didn't include my Social Security income for the year. So they processed my application and said they would give me the amount I asked for. So I continued.

    It was a dragged-out process. It took a week when the website said, "Just three easy clicks".Then they sent me the paperwork and I filled it all out. I Fedexed it to them and they said it was their mistake and they had to send me corrected PDFs to print out and sign on the correct line. They put my information in the wrong section and had to redo that. I got that all filled out, and sent that all back in. I got really frustrated. They led me to believe it would only take a couple of days, and I missed the deadline I needed the money for.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Mark. We’re sorry to hear that the loan process was a bit cumbersome for you. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. Thanks again for sharing your feedback.

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    Price

    Reviewed April 2, 2023

    I had a good experience. It was straightforward and I understood everything. The only problem I had is the interest rates. That's robbery. There ought to be a law against it. And LoanMart preys on people who are in need. So, I wouldn't have done it had I had been able to do something else. Had I been able to do something else, I wouldn't have gone this route. At the end of the day, it's about the rates and the money. So, I wouldn't recommend this on anybody.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Benjamin. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Online & AppStaff

    Reviewed March 30, 2023

    The application process was easy and I had a good experience with the rep I worked with. I just had to take a bunch of pictures, VIN number, present pay stubs and identification. I recommend LoanMart.

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    Response from LoanMart

    Thanks for the 4 star review! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!

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    Staff

    Reviewed March 30, 2023

    When I applied with LoanMart, my application was approved on the same day and the rep who assisted me was very good. I was asked to submit proof of residence and income, as well as the vehicle title. The rep was a nice person and had knowledge about the company and the loan. The annual percentage rate is too much but other than that, I had a very good experience with LoanMart.

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    Response from LoanMart

    Thanks for the 5 star review! We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

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    Staff

    Reviewed March 26, 2023

    I wanted to take the time and effort to identify Nam and his Staff were all so Professional and made me feel at ease. I truly saw their value and honesty in every phase of work they did for me. I’d tell anyone to try them and then know You Chosen The Best! They work in such rhythm throughout each stage of work that is awesome to know and receive!

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceStaff

    Reviewed March 23, 2023

    Loanmart's system does not make it very easy if you don't fit their mold as far as providing documentation. They did not give any opportunity when uploading things to explain anything. It was just, "Upload the documents, and then we're going to reject them three or four times until you call." One time, they explained that they were looking for a different document, even though there are two of them that get filed in a tax return. So, that was fun. "No, we don't want that Schedule K. We want the other Schedule K." The instructions just say, "Upload Schedule K." Once we called, they were able to figure out what we needed to send them then they were able to add some notes to the account.

    Most of our stuff was done online, but any conversation I had with the reps was very professional. I had to call the phone number and ask them how we were supposed to provide something that didn't exist. If you are not a business owner, I'm sure that the process is simple. Go have at it. If you're a business owner, get ready for a lot of back and forth. That's gonna be true with any company though.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Cary. We’re sorry to hear that the loan process was a bit cumbersome for you. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We truly appreciate your business and look forward to servicing you again.

    Verified purchase
    Staff

    Reviewed March 18, 2023

    I needed money and LoanMart was there for me. It’s was easy. They were very nice and always answered my questions very friendly. I would recommend them to my family and friends. Keep up the good work. This really help me in time of need.

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    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We are thrilled that we were able to help with your financial needs. We’re happy to help whenever you need us again!

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    Customer ServiceStaff

    Reviewed March 10, 2023

    I'm scared because I don't want them to say that they didn't receive my payment and take my car because that is on a lot of the reviews that they have about them. Also, one of the reps told me that I was just gonna be waiting for an email. But then, that rep calls me and tells me to sign the title of the Fedex the way it's supposed to be for them, send it in and I would be getting my loan that day. He never told me I was gonna have to wait until my title gets there. I didn't like the part where I was told the funds are gonna get put into my account the same day when they know and then they did not want to come to the phone. Other than that, I'm impressed because the reps were eager to help.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Laticia. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We look forward to being your financial resource again in the future.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 9, 2023

    During the application process with LoanMart, I called them and then, they emailed me. I told them all the information and they emailed a paper filled out with what we went over. I read it and hit sign. The first time I was with them, I had to sign my signature on my phone. Now, when it comes up, I'd touch it and it puts that same signature right there on it. So it works out perfectly. If you're approved, as soon as you get the paperwork sent back to them through the email or their document upload link and the documents are good, they release the money. Usually, it takes me to the next day. Because by the time I get my paperwork in, it's so late in the day. They did a direct deposit straight onto my debit card. The interest is a little high but if your payments are on time, it comes down $4 each month. LoanMart is helping me. I can't ask for better because no other place will loan me anything.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to assisting you again in the future.

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Feb. 28, 2023

    The application process was very fast. They really helped you step by step. The only problem was having to go to Fedex and ship off the title. But other than that, everything was smooth.

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    Response from LoanMart

    Thank you for the 4 star review! We’re glad we were able to help. We truly appreciate your business and look forward to serving you again.

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    Customer Service

    Reviewed Feb. 23, 2023

    My experience was great! LoanMart was very easy to work with. They explained everything great and were always available to answer any questions I had! They kept me informed of everything step they were taking with my loan. I will definitely use them again if needed!

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    Response from LoanMart

    Thank you for the 5 star review! We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Customer Service

    Reviewed Feb. 5, 2023

    Applying for the title loan with LoanMart was easy. I applied and they got back to me and said I was approved. It took maybe a half hour to get all that done. They had to take pictures of the car but all-in-all, it didn't take long.

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    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to assisting you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffProcess

    Reviewed Jan. 26, 2023

    I wanted to pay off my credit card. Loanmart did the process pretty quick. They were able to help me pay off my credit card debt. So it was pretty cool. But they got a real high interest rate. I plan on paying them off for like a month or so. The application process was fairly straightforward. You gotta take pictures of your car and make sure it's in good condition, and then also take pictures of the insurance. Then they will verify a few things and that was pretty much all I did to get my loan. For the most part, the reps did pretty good. The woman that I worked with was pretty straightforward about everything. Any questions I had, she got back to me fairly quick.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Shaun. We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

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    Customer ServicePriceStaff

    Reviewed Jan. 26, 2023

    I like the monthly low payment with LoanMart. They also tend to pay more. They search your title and how to get things off your credit. It wasn't like they were trying to rip me off. When you talk to them, you're not talking to a robot or a machine. You're talking to somebody that's in America and understands. They sit on the phone with you when you get the loan. They did a budget with me and talked to me about the loan, what I was getting it for, and the benefit of paying it back. They also told me if I pay extra every month, I can get the payments down lower. They worked with me. We came up with a budget and on how to pay it back on short term and save with interest payments. If ever in emergency, I would go to them. I've been extremely satisfied.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

    Verified purchase
    Staff

    Reviewed Jan. 22, 2023

    The loan team was very professional, easy to work with, I enjoyed the experience. Especially Kiara who was very helpful and understanding, with great advice for accomplishing the goal. Received the funds in my bank account in a reasonable amount of time.

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    Response from LoanMart

    Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Kiara provided you with excellent service! Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    PricePunctuality & SpeedProcess

    Reviewed Jan. 11, 2023

    If you need cash and need it quick to cover something, out of all the loan companies, LoanMart is the best. I've used them a couple of times and the process is really easy. For my last loan, everything was smooth and I completed the process in a day, which was really fast. But they got to knock down the interest rate a little bit.

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    Response from LoanMart

    Thank you for the 4 star review! We are excited that we were able to assist you in a prompt manner. We’re glad we were able to help. We’re happy to help whenever you need us again!

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    Punctuality & Speed

    Reviewed Jan. 9, 2023

    Javier, Kelsey and LoanMart saved me from a sticky situation when I had a hard start at a new job. They were efficient and helpful and I got funded quickly. I honestly don't know what I'd have done without them.

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    Response from LoanMart

    Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Javier and Kelsey provided you with the 5-star service we strive for. We’re happy to help whenever you need us again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 15, 2022

    LoanMart's application process was easy and self-explanatory. The representative I worked with was informative, helpful, and very attentive. He wanted to know if I had any questions, so that felt good. I was impressed with his customer service. He was very concerned, as far as whether I understood the terms and the conditions. He made sure to ask multiple times if I was okay with it. LoanMart got me the money quickly, and they were responsive. They responded to my emails.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We look forward to assisting you again in the future.

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    Punctuality & SpeedStaffProcess

    Reviewed Nov. 30, 2022

    The process with LoanMart was really smooth. The person I worked with was excellent. He gave me everything detail by detail. I would highly recommend LoanMart. It's a fast process. It's more convenient. It will help you with whatever you need as far as the money situation.

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    Response from LoanMart

    Thank you for your 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    PriceStaff

    Reviewed Nov. 20, 2022

    I got a title loan from Loanmart and crashed the car while I still had the title loan. They repossessed the car and sold it but are still trying to charge me even though they got the money for the car. My loan was for 2500 and they are asking for over 8k. Then they started calling my family members and jobs and harassing me and threatening me.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Could you please reach out to us at compliance@loanmart.com (please include your name, contact info and any additional details to help catch us up on this issue), so we can properly track and look into this issue.

    Verified purchase
    Staff

    Reviewed Nov. 20, 2022

    There was a lengthy process with taking pictures. I'm a college student, so that's hard sometimes, but we worked around it. We had to change the lienholder as the Capital Community Bank, and they removed the DMV fee where we didn't have to send the title in. LoanMart was able to set my payment the way I needed to. They were very helpful with everything. They did everything they possibly could to help me get the loan, the approval rates and the amount that I needed. It provided me with a good sense of a stability to be able to pay the loan back.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear that the loan process was a bit cumbersome for you. We truly appreciate your business and look forward to serving you again.

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    StaffProcess

    Reviewed Nov. 5, 2022

    The process was easy. The rep was nice.

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    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!

    Verified purchase
    Process

    Reviewed Oct. 20, 2022

    I was out of town when we had to process a loan with LoanMart and it was really the most inconvenient, but everything was fine, except for the fact that I had to take a picture next to the car. I was in a completely different state and I had to pay my son $100 to drive to me so I could take a picture of the car and get the loan. But I get it. Anybody could try to get a loan on something and if it's a torn up vehicle, what kind of collateral is that? Other than that, the entire process took a week and I'd tell friends and family good things about LoanMart.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jeremy. We have worked hard to establish an outstanding reputation for quality service. We’re glad we could help. We look forward to assisting you again in the future.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Oct. 19, 2022

    The application process with LoanMart was nice and convenient. The representatives were all pleasant, courteous, and able to answer my questions.

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    Response from LoanMart

    Thank you for the 4 star review! We have worked hard to establish an outstanding reputation for quality service. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2022

    I'm very satisfied with LoanMart. Everything was over the phone and the experience was very straightforward. I plan to keep paying and hopefully, keep doing business with them.

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    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 4, 2022

    It took me 30 minutes to an hour to go through the entire process at LoanMart. Everybody I spoke to was helpful. The only thing I don't like is if it's due on the 21st, nobody should call me until the 22nd. Don't call me on the day of. I don't need to be reminded. If I missed the 21st and then on the 22nd, you'd call, that would be fine. Besides that, everything else is pretty good. They also send you a reminder text, which is amazing.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Danielle. We are excited that we were able to assist you in a prompt manner. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2022

    Go ahead and apply. I had a wonderful experience working with them. I went with a title loan and the process was super smooth. They were really accommodating and patient. I know that it was hard because it was over the phone, but they were really understanding. Because they approved me, I was able to move into a new house. Thank you LoanMart.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServicePunctuality & SpeedProcess

    Reviewed Sept. 16, 2022

    Customer service was very helpful. I just had to upload the paperwork and they let me know they received it. Everything was done pretty quickly. The process took about a day. Once everything was approved, I receive the money instantly. The terms were fine and I agreed with everything. I have the option to pay off the loan sooner so that’s even better.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Latwanecia. We are happy to have been able to assist you with a ChoiceCash loan! Thanks again for the positive review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 3, 2022

    The first person that I spoke with scared me off. He wanted to run my credit, so I said I didn't think my credit was bad, but he said he's seen people get loans with not that well of credit. "Let me see." When he ran it, he wanted to transfer me immediately to somebody else and gave some spiel. I thought it was a scam, but after that initial person, the lady that I dealt with to get the loan was wonderful. She knew I was having a hard time and that I wanted to get it done by the end of the day, because I was in a really tight corner. It was a little rough for me, because I didn't have a printer, but she got me through it. It got done by the end of the day, and I really appreciated it.

    I had to do everything over the phone, and personally, I understood what LoanMart wanted me to come up with was very reasonable for what they were giving. They give a loan, so they want proof of income. I had direct deposit, and they were cool with a bank statement. They also wanted the title and pictures of the vehicle. You had to put the title in the package, and they pay for it, for you to go pick it up. They have you sign documents, but they trust you to put the title in there, take a picture of the receipt and still give you the payment. What they only want is you to send a picture of the receipt. It took hours, but it was easy and fairly reasonable and they did exactly what they said they were gonna do. So I appreciate LoanMart.

    At first, I didn't know about LoanMart, 'cause they don't have an office here in Oregon, and I was really skeptical. I only said 2,000, and they were willing to give me up to almost $9,000 for my vehicle. I could've paid for a funeral with that. My vehicle is worth more, but if I was in a really terrible spot and I really needed some money, they will make it happen for me. I recommend LoanMart totally. I gotta make my first payment, even though I plan on paying them back faster, so I'm about to make a big payment to them. I recommend anybody in a tight spot to have a car title loan with them.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We’re glad we were able to help. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    StaffProcess

    Reviewed Sept. 2, 2022

    The rep was fine, not persuasive, but laid out the facts. The process could have been done within an hour. But it took me a couple of days as I was pondering over it. The process was fairly transparent and pretty smooth.

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    Response from LoanMart

    Thanks Richard for taking the time to leave a review. We’re glad we were able to help. Thanks again for sharing your feedback.

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    StaffProcess

    Reviewed Sept. 1, 2022

    They were easier to work with than the other companies. It was a pretty fairly simple process. They were very pleasant to deal with.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again for the positive review!

    Verified purchase
    Customer Service

    Reviewed Aug. 20, 2022

    LoanMart was easier to do. I didn't have to go find an office to get the loan. I didn't have to make sure the vehicle was taken to them. I could do everything over the phone and just fax things back and forth. But then things got complicated. It was just the process of getting all the information to them. It wasn't as easy as I thought it was at first. Initially, I just had to download or upload everything to them.

    I had to have the title transferred from my boyfriend's name to my name and it was a lot of work after a while. I had to download insurance, the title, my driver's license, and some paperwork from the DMV. It was just back and forth, and back and forth. Also, there was a holiday so there was a four-day weekend. I didn't talk to them for four days. The loan got dropped and they told me I couldn't get a loan or I didn't have an application and I had to redo it. They said that if I didn't stay in communication with them within 24 to 48 hours, the loan is thrown out and I would be denied. I was pissed about that.

    I had to start all over again and redo the whole thing, which means they had to check my credit all over again, which put another point against me. I wasn't really happy. It was supposed to be a 30-minute process. But it took me over two and a half weeks to get the loan. Now, I'm just trying to figure out a way to get the loan paid off so I can get rid of it. I'll never try and get a loan ever again. I would rather be in debt to a family member. LoanMart could've explained the whole process a lot better.

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    Response from LoanMart

    Thank you for providing feedback on your experience with LoanMart,Jaime. We’re sorry to hear that the loan process was a bit cumbersome for you. Our apologies for any miscommunication and thank you for bringing this to our attention. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Price

    Reviewed Aug. 12, 2022

    Everything was explained to me properly and when it comes down to paying, they work with me on my schedules. So I really like it. Also, their interest rate is very low compared to other places.

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    Response from LoanMart

    Thank you for the 5 star review! We’re delighted to hear about your positive experience with ChoiceCash. We’re happy to help whenever you need us again!

    Verified purchase
    Customer ServiceOnline & AppStaffProcess

    Reviewed Aug. 5, 2022

    LoanMart seemed to be the most reputable company to go with as far as online options were concerned. The application process was pretty simple and smooth. They gave an online upload option that was secure to upload any documents. The rest of the information was done over the phone. The initial rep that I had sucked and he lacked communication. I spoke with him once and tried to reach out with additional questions but never heard back from him. I may have just had someone that was really busy. Anytime I called, they always said that he was with another client. I would have liked for him to at least acknowledge the emails that I had sent.

    I ended up calling. The rep that was able to actually answer all of my questions was who I continued to work with. Everyone was knowledgeable. From beginning to end, the process took about 24 hours. That's partially my fault because they gave me information and I wanted to continue to do some more research before I decide to sign an agreement.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Brittany. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been.. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Reviewed July 30, 2022

    I was preliminarily approved for a loan given the amount of money I was making. I included my contract that I received, as I have accepted a teaching position at a local public school. It included my salary. Additionally, my husband’s financial info.was included due to my recent arrival to the area. The company requires selfies. They were not as interested in helping me after receiving my picture, as I am an African American woman. They came up with lame excuses for not approving the loan and they also changed my loan # that is required to upload documents into their system in an effort to have another alibi to substantiate why they wouldn’t approve the loan. DON’T WASTE YOUR TIME WITH THIS HORRIBLE COMPANY IF YOU ARE OF A CERTAIN PERSUASION!!

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    Response from LoanMart

    Thanks Trisha for taking the time to leave a review. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Online & AppStaffProcess

    Reviewed July 26, 2022

    The LoanMart reps did a good job. The application process wasn’t difficult at all, and my experience was great.

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    Response from LoanMart

    Thanks much for the review, Detaurus! We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer Service

    Reviewed July 12, 2022

    The application process with LoanMart went okay. I had to keep calling back but the guy came through. That took probably a day and a half. That aside, customer service was cool and nice. The rate and terms of the loan were pretty fair. I had a little problem so I had to call them back. I got into a little accident and the front wheel came off my car and popped the ball joint. Also, I was gonna ask LoanMart for an extension.

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    Punctuality & SpeedProcess

    Reviewed July 11, 2022

    My experience with LoanMart went pretty well. They made things a little easier than I thought it was going to be. The process was really quick and simple. The rate could have been a little bit lower but it could have been worse at the same time. With the loan, I got some necessary bills paid.

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    Customer ServicePriceStaff

    Reviewed July 6, 2022

    Don't trust this company. They will take your money and your car, and then charge you so much interest. That is ridiculous and unheard of. They are loan sharks and should be shut down and have no business license, ** customer service and the people working there are idiots. Save your money. Go somewhere else.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Customer ServiceStaff

    Reviewed July 2, 2022

    I was approved for a loan through LoanMart and OH MY GOD! The run around and laziness and ** they tell you. I spoke to 5 different people and nobody was updated. Let's not talk about lunch everybody’s excuse, 30 min? Nope.. 1 hr? Nope... 2 hrs maybe a response. If you upload docs online, expect 48-72hrs for any funds. Not good for emergency funding. I ask for official copy of their policies because of the stupid excuses and they couldn’t provide it. I asked for a supervisor and I was denied. Completely shady, shaky and unethical.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 4, 2022

    It was a really easy loan process. All I had to do was get a little personal information and then they got a few things verified. Everything went through so easy. My loan officer was responding to me quickly. Whenever I sent him something to verify, he would respond instantly, so everything went quick. I just went into Walmart and everything went through. This was the easiest loan I've ever done.

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    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. Thanks again for sharing your feedback.

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    Online & AppStaff

    Reviewed May 21, 2022

    The rep was good for me. The application process was good. There was a lot of information. But the people who needed to get a loan just want to make sure you got the right information.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Punctuality & Speed

    Reviewed May 20, 2022

    They were pretty thorough in explaining stuff and telling me everything I needed to know and needed to provide and getting things going as fast as possible. Everything was pretty good. They helped me out when in time crunch, it was beneficial.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again for the positive review!

    Customer Service

    Reviewed May 16, 2022

    I paid off the loan and I never received my title back. Now I have to go out of my way to go to the DMV and have the lien removed. I wouldn't recommend them to anyone. Their customer service is absolutely terrible. DON'T USE THIS COMPANY!

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    Response from LoanMart

    Thanks Darren for taking the time to leave a review. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Staff

    Reviewed May 14, 2022

    It was an easy experience with LoanMart. I just had to fill out some stuff, take pictures of the car and email them. I started the application process in the morning and I had the money in my account by the end of the day. The reps were very helpful and nice. They weren't foreign people. I can understand them.

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    Response from LoanMart

    Thank you for the 5 review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer Service

    Reviewed May 5, 2022

    Every time I called LoanMart, I was able to speak to someone and get the proper information. The only thing is the emails. I got some in my junk folder, but I did not receive all the emails as they were saying I was receiving them. For instance, to get the MoneyGram's information, I had to call in to get the numbers and I still haven't received the email for it, even though they said they sent it three separate times. Aside from that, I had no issues with anything else.

    It was a relatively easy, straightforward experience. I knew what I was getting into and I looked at the reviews on everything. With that being said, you have to know what you're getting into and prepare yourself. A lot of the negative reviews were people that weren't prepared. Don't get a title loan if you can't afford it. It's meant for an emergency, not for extra walking around money.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been and that you received electronic communications to your junk folder. We hope to be able of continued service with your financial needs in the future.

    Verified purchase
    Customer ServiceProcess

    Reviewed April 30, 2022

    It wasn’t an easy process with LoanMart. I had to go to my local tag office, which is about 20 minutes from my house, to get the title fixed. Because I didn't know that the title had one number different from my address, which was my old address. So that dragged that out for a few days. It was on a Friday and my tag office was closed on Saturdays and Sundays. That following Monday, I finally went to the tag office to get everything done. They ran my credit more than once. After I did that, I tried to contact my loan officer, but it took him a while to respond. Then, when it came time for them to process the loan to my account, they had the information messed up. Someone told me I will get it the same day, but I didn't get it the same day. It was the next day.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Danielle. We are sorry to hear that your experience with us did not live up to your expectations. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed April 29, 2022

    I reached out to LoanMart and I got help. It was the best move I could have made. Customer service helped me every step of the way and everything worked out. My rep was very professional and helpful. The process took less than 24 hours. This loan greatly impacted my life because I was in a loan that I had been paying for about 18 months and I was just paying interest on the loan. I paid over $7,000 for this loan that I only borrowed 2,500 on. I was never gonna get out of that loan unless I paid it off in full. I was very satisfied with LoanMart and I would recommend it to friends and family because it worked out for me. I would take another loan once I pay this off if I need it.

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    Response from LoanMart

    Thanks much for the review, Princella! We are happy to have been able to assist you with your financial needs. We’re happy to help whenever you need us again!

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    Staff

    Reviewed April 20, 2022

    I've had a couple of loans with LoanMart, and it's simple and easy. They take a full size photo of the truck then check the VIN. The reps are professional too.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We have worked hard to establish an outstanding reputation for quality service. We hope to be able to serve you again in the future!

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    Customer ServiceStaff

    Reviewed April 19, 2022

    I did the quick walkthrough. We were pre-approved. I said, “Okay. Let me see if I can make this work.” It was midnight and I didn't know what LoanMart's hours were. So, I waited until the next day. They called me. I said, “It's just I want to make sure this is going to work first.” They shocked me on their customer service Quick and honest. They made sure I understood the amount of money it would be a month. They worked with me.

    We told the rep our situation. Because, at the time, I hadn't started work, but I had a contract for work. And she said, “Unfortunately, we wouldn’t have a loan for you, but you added your husband as a co-signer, we could.” And I specifically asked, “Would that change the rate or hidden fees or anything?” She said, “No. It’d be just exactly the same. I understand that’s the fear of a lot of people. It does not do anything other than just make it also reliable. Once you start getting paid, the payments go down every month, not drastically.” And I like that she told us that it didn’t go down drastically. So, the honesty was amazing with who we worked with. Also, she was very patient. I had to call my mom while we were on the phone with her to make sure that this wasn't a loan that we would get half-assed on. We settled.

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    Response from LoanMart

    Thank you for your 5 star review! We’re happy to hear that you had a positive experience with us. Thanks again for sharing your feedback.

    Customer ServiceStaff

    Reviewed March 11, 2022

    This by far is the absolute worst loan company that a person can use. They do not communicate to you when a major change has taken place with your account status. Although, you may opt to receive calls, text and also email they do not communicate when your account status changes. When you call in and speak to a representative that person provide information. Then when you call back and speak to someone else they're oblivious of what the previous rep communicated. But they communicate on every call that this call is being recorded however, when you ask them to pull the call so that they can review what was communicated by the previous rep that act like that is not a option. They are completely inconsiderate and insensitive to a person going through hardships and other unexpected emergencies in their life.

    I lost my Mom and my Dad had COVID and no one took the time to communicate to me that a status changed on my account and I wasn't aware until the morning of heading out to take my daughter to school and my car was gone which was completely unacceptable. The previous reps communicated to me that I would be notified via phone call, text and also email if my account went into a status as such and that was never done. So I DO NOT recommend this company to no one. Unfortunately, you seek to get a loan based off your circumstance in which mine was for a unexpected emergency but you don't look for your experience to go from bad to worst. If I had know that this is the way this company handle business I would have NEVER used them in the first place. And now you accumulate all these fees that could have been avoided had someone done their job. So if you're looking for a loan company I personally do not recommend this one.

    Not to mention all the unnecessary fees you occur, but you also have to pay $500 on top of their fees for towing which is completely insane. And to make matters worse you have only 7-10 days to come up with the money or your vehicle will be auctioned off. Completely insane!!!! DO NOT AND AGAIN I SAY DO NOT USE THEM!!!! There are other companies that are out there that has better service with less stress and headache.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Process

    Reviewed March 4, 2022

    The process through LoanMart was very simple and it was a very good experience with the reps. Working with LoanMart made things very easy for me.

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    Response from LoanMart

    Thank you for the 5 star review! We're happy to hear that you had a positive experience with us. Thanks again for your business.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2022

    I wasn't pleased to be taking out a title loan on one of my paid for vehicle, but I was pleased that LoanMart was willing to do it, and everyone has been fairly professional. If I forget about the payment and it's late, they do have a tendency to be a bit pushy with having me postdate or schedule something. But I understand why they would do that because I don't really have the same relationship with them as I did with my other creditors. Also, it’s on me if I forget the call and schedule a payment. Otherwise, they don't really bother me or get on my nerves.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are excited that we were able to assist you in a prompt manner. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Feb. 20, 2022

    The Application with LoanMart was seamless. They were very on top of it. They called me daily and emailed, too. Their representatives were wonderful. The percentage rate with LoanMart was 60%. With TitleMax, it's 183%. They're terrible. They don't even have fax machines. LoanMart blows them out of the water. I would a hundred percent recommend LoanMart. There was one small thing where they had the wrong routing number for my bank and they sent it somewhere. It took like five days. So, for those five days, I did get it but I paid interest, which was about 8.50 a day. But it's not a big deal and they were great overall.

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    Response from LoanMart

    Thanks much for the 5 star review. We are thrilled that we were able to help with your financial needs. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We will make sure to address this so we can avoid this from occurring in the future. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Feb. 19, 2022

    It was an easy and quick process. Be sure you can keep up those payments and pay your loan off as soon as possible, or else you’re gonna lose your car.

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    Response from LoanMart

    Thank you for the 4 star review! We’re glad we could help. We’re happy to help whenever you need us again!

    Verified purchase

    Reviewed Feb. 18, 2022

    When I first made the call to LoanMart, I told them the exact situation. I said that the title was in my trucking company name, which is my last name and I asked them if they do the loan like that. They said they could. I found out from a guy named Javier that that couldn't happen. At that time, I was already wrapped up into the deal and I had to switch my title out my name. So, that was an inconvenience and it wasn’t too good of an experience. But after that, it was easy. I did the application and sent the pictures in, and I have a clear title. As long as you got the title in your name and not a company name and it's clean, then it's a smooth transaction. LoanMart was by the book. There was just nothing they could do.

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    Response from LoanMart

    Thank you for the five-star review, Devin. We apologize for any miscommunication you may have received during your application process (in connection with the Title to your vehicle). We will ensure that we review and address your feedback to ensure that this does not happen again. We appreciate your business and are glad that we were able to assist you with your financial needs.

    We look forward to serving you again in the future.

    Verified purchase
    Customer Service

    Reviewed Feb. 17, 2022

    The lending process took a couple of days. Every time LoanMart called, they told me I needed to send documents. They told me what to send in at first. And they called, “Oh, now we need this.” But for the most part, it went okay. The customer service was great but the rates could be better. They were a little steep.

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    Response from LoanMart

    Thanks for the feedback, Laquarbashaun. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer Service

    Reviewed Feb. 16, 2022

    Loan Mart is totally cool. I definitely wanna give them their kudos for what they've been doing. I get called randomly all the time and they wanna find out what's going on and what they can do. I'm totally pleased about it. Customer service has been on top of things.

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    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Customer ServiceStaff

    Reviewed Feb. 4, 2022

    I was told if I made partial payment that they would put off the following month payment, and I wouldn’t have to pay again until March. They told me to call back in February and they would assist me. I was able to come up with the whole payment, and now their saying they didn’t say it. Their coming up with different scenarios and twisted what was told to me around. I wrote down the info and who I talked to each time. They know people are going through hardship and they DON’T CARE. They are money hungry and a selfish company.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Deloris. Our apologies for any miscommunication and thank you for bringing this to our attention. We will make sure to address this so we can avoid this from occurring in the future. Thanks again for sharing your feedback.

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    Online & AppStaff

    Reviewed Feb. 1, 2022

    They helped me out a lot. The application process was pretty convenient and easy.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash, Jammie! We're delighted to hear that you had an awesome experience during your application process.

    Reviewed Jan. 15, 2022

    Somehow some got access to my information and received a loan from my car. I still possess the title and am now being told car is up for repo. I am trying to handle this with LoanMart but they are unwilling to work with me to get this resolved. I do not know where to turn or go from here.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Greg; and we appreciate you bringing this to our attention. Could you please reach out to us at compliance@loanmart.com (include your name and contact information), so we can promptly look into this issue. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Jan. 15, 2022

    I ended up going with LoanMart because my grandfather passed in Michigan and we were trying to do a cremation ceremony to get him and fly him back home. I did a title loan and LoanMart was fast and on point. Their rep asked for pictures of the vehicle all the way around as well as the VIN on the driver's door. She wanted the mileage, a picture of the dash, a picture of me with the tag of the car, and a picture of the title initially. They then asked me to send the actual title and income information as well as my proof of residence. I did my light bill.

    The process took about three days. I didn't have a FedEx in my area to send off my title and they were waiting on me to send the confirmation that I had from FedEx. I pushed it out one more day. The process could have been done in two days if not for that. The only thing that threw me off a little bit was when they requested for me to sign the form and send it back to them via FedEx, they didn't tell me that I needed to send my title with it. All I sent was the form and they blew me up. I would have sent the title initially had they told me. I then had to drive 45 minutes again to a FedEx the following day and this was during my work day. But that was perfectly fine and I understood. Other than that, the process was smooth. LoanMart was convenient. I asked for an amount and they gave me what I asked for. The loan officers were consistent and they didn't hassle too much. The experience has been not bad so far so I would recommend Loanmart.

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    Response from LoanMart

    On behalf of LoanMart we’d like to extend to you and your loved ones our most sincere condolences. Thank you for taking the time to share your loan experience with LoanMart. We are happy to have been able to assist you with your financial needs. We apologize for any miscommunication and inconvenience that you may have experienced. We will make sure to address this so we can avoid this from occurring in the future.

    Verified purchase
    Staff

    Reviewed Jan. 5, 2022

    LoanMart's reps were very helpful and their lending process was somewhat simple and self-explanatory. It didn't even take a day and everything was fair. Working with them impacted my life in a great way in a great time of need.

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    Response from LoanMart

    Thank you, Zayid, for taking the time to share your loan experience with ChoiceCash, and for the 5-star review! It's great to hear that you had an awesome experience. It is always great to get positive feedback, and we are happy to hear that you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Customer Service

    Reviewed Jan. 4, 2022

    After paying off the title loan, they never returned my title. I checked with DMV and they are still the Lien holder. I had to call numerous times to find help. I would never deal with this company again.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Nigel. We regret to hear about any inconvenience that this may have caused. Please be advised that LoanMart has provided a response under separate cover to address this concern.

    Verified purchase
    Price

    Reviewed Dec. 31, 2021

    I got pressured into getting the loan. When I told one of the officers I was thinking about it, he kept messaging me asking “Hey, are you ready to apply, finish submitting the information for your loan offer?” I said I was still gonna think about it and she still contacted me back asking if I was ready to sign. I understand the need to sell, but it was just a little more pushing the envelope farther than I expected. I ended up getting the loan and it's great that I put all the information in, so I got approved for it. I don't like how high the interest rates are as it's 150% interest which is ridiculous. Other than that, the service is okay and it’s a great opportunity.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Maurice. We regret to hear that you weren’t 100% satisfied with the process. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Customer ServiceStaff

    Reviewed Dec. 28, 2021

    I spoke with one of the loan agents Ahmad about 30 minutes ago. He was helping me get my loan approval finalized so I went thru verifying all my information (including place of residence, job, ssn # etc.). I also let him know from the beginning of the phone call that I still owed on the car and the estimated amount. He said that wasn't a problem and proceeded to continue finalizing the loan process asking what amount I wanted to borrow and describing the payment terms etc. When we got to the list of what I needed to complete the loan (documents I needed to provide) he stated I needed to have a picture of the vehicle title front and back.

    When I asked him if that's something I would have to request from the place I got the car since my title isn't clear then he said that he wasn't aware of that and all the sudden said he got an error message from the bank stating that they found something on my vehicle and denied the loan after all and tried to play it off and say "That's weird. I don't know why they would say that" and he tried to hurry up and get off the phone... All this AFTER my credit was ran with a hard inquiry and AFTER I already told him from the beginning of the phone call that the title wasn't clear.

    I called back and spoke to another agent Marco and explained what happened and that I would like to make a complaint about this because the first agent was not clear with me. Marco explained everything to me in detail which is not the same info I got on the first phone call. He gave me an email to write my complaint to. I want to know what can be done at this point since I was not given adequate info from the beginning. I would've liked to have been approved for the amount I originally was approved for or figure out what can be done with this hard inquiry to get the issue resolved. I would have never attempted this if I would've known this would've have been the outcome, I definitely DO NOT RECOMMEND!

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Charlis. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. We will make sure to address this so we can avoid this from occurring in the future. Thanks again for sharing your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 22, 2021

    When I talked to people from LoanMart, they seemed very trustworthy. They would sit on the phone with me while I was driving from my house to Walmart to pick up the money. If someone was going to hoodoo you around, they sure aren't gonna sit on the phone with you while you drove there although I felt a little uncomfortable a couple of times because they all asked everything.

    There were a few hard times during the loan and application process. I could understand taking a picture of yourself, face to face, but they wanted a picture of you from each side. They wanted a picture of your face, your back, your front and your side to side. Then, they got where you had to turn to a 45 degree angle, which was hard. I could never capture that picture of myself. So finally, I had to figure out how to get ahold of them and tell them that I've tried taking all these pictures. I also got beside my car and took a picture of me because LoanMart wanted you to take a picture of yourself standing beside your car by the tags. I had to take a picture of the inside of the car, on the outside and the inside of it. If I'm gonna loan money to somebody, I'd want to see the car, too. So that wasn’t a problem to me. It was the 45 degree angle that was aggravating me.

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    Response from LoanMart

    Thank you for the 5-star review, Pauline. We are happy to have been able to assist you with a ChoiceCash loan! We're sorry to hear that you had some trouble with some of the processes, and are glad that we were able to work through them together. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Price

    Reviewed Dec. 21, 2021

    LoanMart was efficient and they stayed on top of everything. Their interest rate was good and the loan helped me for what I needed it for.

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    Response from LoanMart

    Thanks, Alexi for taking the time to leave a review, and thank you so much for the 5-star review! We are thrilled that we were able to help you with your financial needs, and are happy to also hear that you had a positive experience with ChoiceCash! We look forward to being your financial resource again in the future.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Dec. 19, 2021

    LoanMart is good and the process is easy. They came up with better rates which is more than 25% savings for me monthly. However, I had an issue when they said the funds would be sent. They weren't sent till two days later. Also, it would make it easier for some people if they could make bi-weekly payments. LoanMart told me they don't allow that. It has to be paid all at once.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Merissa. We’re happy to hear that you had a positive experience with us, despite experiencing a delay in your funding. We will make sure to address this so we can avoid this from occurring in the future. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Process

    Reviewed Dec. 10, 2021

    I got a loan before with LoanMart and decided to go back with them. It was a very easy process. I did my application, they told me what my pre-approval was, they emailed me and told me what all documents I had to send in, I sent them in, and the process was finished in a day.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart, Cynthia. We are thrilled that we were able to help with your financial needs. Thanks again for the positive review!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 5, 2021

    The process with LoanMart has been smooth throughout the whole beginning to the end process. The reps have always been easy to talk to and understand and real informative. I've always got calls back when I needed to speak with someone. LoanMart has helped with my credit a lot.

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    Response from LoanMart
    Hi Jolora,

    We appreciate you time the time to review your experience with ChoiceCash. We are thrilled that we were able to help you with your financial needs. Thanks again for the positive review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2021

    I like the way the loan is set up with LoanMart. Unlike a regular car loan, you can pay towards the principal and get it down quicker than the months they had it set up for. But I got frustrated when I had to go out a second time and I sort of let a little of my frustration out on my rep. I hung up and wasn't gonna even get the loan but he called back and we talked some more. He was really understanding on it.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Scottie. We are happy to have been able to assist you with your financial needs. We truly appreciate your business and look forward to serving you again.

    Verified purchase

    Reviewed Nov. 30, 2021

    Loanmart told me I was eligible for a loan and the application process was easy, but what I got wasn't as much as they told me.

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    Response from LoanMart
    Hi Anthony,

    Our apologies for any miscommunication and thank you for bringing this to our attention. LoanMart's Compliance Department has conducted a thorough review of your raised concerns, and has provided you with a direct and private response. If you required further assistance, please contact us at compliance@loanmart.com so we can full review and respond to any further concerns.

    Staff

    Reviewed Nov. 26, 2021

    I didn't want a hard pull on my credit to get an offer, I'd gotten offers from other companies without it. They seem to train their reps to pressure people into moving forward. The rep I spoke with said the company was very good and felt confident I'd get an offer I wanted so I gambled and went through with it. They offered me a decent loan amount but with 97 PERCENT INTEREST! I told the lady that I'm pretty certain that the interest cap in Florida is 30%. She claims it's legal. Well, I'll be calling the secretary of state and we'll find out for sure because not only is it evil and unconscionable to take advantage of people like that, it is very possibly ILLEGAL. I will be reporting this company to the secretary of state in the state of Florida.

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    Response from LoanMart

    Thanks Jem for taking the time to leave a review. We apologize your approval did not meet your needs. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 15, 2021

    The lady I dealt with, Leslie, was very easy to work with, kind, accommodating, and helpful. I prefer to deal with somebody that I can understand and somebody that can understand me so that when I asked a question, if I asked it off the wall, they understand what I'm saying. Leslie answered every question I had very promptly. She was on top of her job and the process was made so easy that I went with LoanMart and contacted Leslie a second time after I paid off the first loan to do another loan.

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    Response from LoanMart

    Thank you for sharing your experience with LoanMart, Bridget! We’re glad we were able to assist and happy to hear Leslie provided you with the 5-star service we strive for. We look forward to earning your business again in the future.

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    Staff

    Reviewed Nov. 11, 2021

    LoanMart's reps were always kind, very concerned and very willing to help and they went out of their way.

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    Response from LoanMart

    Robin, thank you so much for taking the time in providing feedback on your experience and for the 5 Star Review! We truly appreciate your business and look forward to serving you again.

    Verified purchase
    StaffProcess

    Reviewed Nov. 3, 2021

    LoanMart's reps were professional and the whole process took a day to complete. I would have liked if they gave me more feedback and kept in touch more, but other than that, it was easy working with them.

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    Response from LoanMart
    Hi Dianne,

    Thank you for taking the time to share you experience. We strive on the level of service that we provide to our customers, and have shared your details with the appropriate department managers to ensure that we may improve from this. We truly appreciate your business, and hope to be of service in the future.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 28, 2021

    I feel really comfortable talking with the LoanMart rep. He set me straight on a lot of things that I needed to do, let me know about stuff, and he got all over me. When my phone was down and we had a hard time getting through the loan process, he was there. The process was easy to get through. I just had a little bit of trouble at the end there but I finally got that taken care of. I'm totally satisfied.

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    Response from LoanMart
    Hi Martin,

    Thank you for taking the time to share your feedback and experience. LoanMart appreciates your 4 star review. We're sorry that you experienced a delay, and are looking into the matter to ensure that this does not happen again. We look forward to being your financial resource again in the future.

    Verified purchase
    Customer ServiceProcess

    Reviewed Oct. 27, 2021

    With LoanMart, I had to present my title, pictures, proof of residency and my income to get approved for the loan. I uploaded them through email. It took 30 days for me to get approved though. It was supposed to be a short process, but it wasn't. I feel like they could have moved a little faster with the loan process. It took me having to call back and reach out to them too much. So, the communication with the loan officer could be a little better.

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    Response from LoanMart
    Hi Cory,

    Thank you for taking the time to review your experience with LoanMart. We are sorry that you did not have a fully satisfied experience with the process. We take pride in our service, and will ensure to address the delay that you experience. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Punctuality & SpeedOnline & AppStaffProcess

    Reviewed Oct. 21, 2021

    The application with LoanMart was not hard at all and it only took me maybe 10 minutes to do online. The reps were all super nice, quick and helped me with what I needed. With all the information I had to collect, the process took two business days. It went fast.

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    Response from LoanMart

    Thank you for sharing your experience, Erica. We are happy to have been able to assist you during your financial needs.

    Verified purchase
    Staff

    Reviewed Oct. 6, 2021

    The application process took a couple of hours and the rep was good to work with. He was very helpful and patient. Working with LoanMart has helped a lot. People should give it a try.

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    Response from LoanMart

    Thank you for sharing your experience, Tamera. We are happy to have been able to assist you during your financial needs.

    Verified purchase

    Reviewed Sept. 29, 2021

    It only took me a day to get a loan go through.

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    Response from LoanMart

    Thank you for sharing your experience Ceaira. We are happy to have been able to assist you during your financial needs.

    Customer ServiceStaff

    Reviewed Aug. 11, 2021

    This has been nothing but an absolute headache. They claim if you submit your documents by four you’ll get your funding the same day. I am now on day 3 of this application process because my loan officer Luis decided he didn’t want to tell me he needed additional documents. I only found out when I called and his coworker told me what further steps I needed to take. Not only that, but apparently he wrote in his notes I didn’t upload all the required pictures but when this coworker merely glanced at my documents he noticed they were all there. I’ve called several times today and he he has been nothing but rude and unhelpful. I tried to calmly explain my concerns and he raised his voice, refused to listen, and talked over me every time. Save yourself the hassle and the headache and choose literally any other loan.

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    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. Your concerns are being reviewed; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed Aug. 10, 2021

    The application was pretty easy. I thought it was going to take forever to get everything done and taken care of but it only took 45 minutes total. Every representative that I had talked to there handled everything perfectly. Also, everything was self-explanatory when you pull up their website. They had everything noted ahead of time - what you're gonna be needing to be able to do the application.

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    Response from LoanMart

    Thank you for sharing your experience Robert. We are happy to have been able to assist you during your financial needs.

    Verified purchase

    Reviewed July 29, 2021

    My title loan process only took two or three hours although it has more paperwork to it because I just got paid off the title and I hadn't had a chance to get the lien off that was on it before so I had to send pictures of the lien releases and those were a lot. Everything was handled the way it was supposed to. LoanMart is the place to go to get a title loan for your car to get extra money, as long as your car’s got a good Blue Book value on it. I would recommend any of my friends that needed to do a title loan as long as they could go online.

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    Response from LoanMart

    Thank you for sharing your experience William. We are happy to have been able to assist you during your financial needs.

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    Customer ServiceStaffProcess

    Reviewed July 28, 2021

    The process was straightforward. It was just basic questions and simple credit verification like if we did have a car, my pink slip, banking information, my job status. I was done in 30 minutes. The representatives called back every five minutes trying to check in on me. They really helped me a lot.

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    Response from LoanMart

    Thank you for sharing your experience David. We are happy to have been able to assist you during your financial needs.

    Verified purchase
    Staff

    Reviewed July 27, 2021

    The title loan process wasn't easy by no means. We waited on the documents. LoanMart had to resend them a couple of times then having to print the papers off and get them notarized. Then they said I got to print this off and take it to FedEx. I ran all day. Then in order to get the money, I went to Walmart in West Virginia first, and they couldn't do it. I went to Ohio Waltermat and they were not accepting money. It was only outgoing. The only place I could find around that had MoneyGram was a place in Ironton and it was miles and miles away from me. I got there and all they could do was give me $500 and the rest in a money order. Then I have to deposit the money order in the bank. It was a long, drawn out process. Nothing I liked. They were friendly, nice, and kept in touch with me. It was just a lot of running and a lot of waiting. I would recommend them, but I wouldn't do it again.

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    Response from LoanMart

    Thank you for sharing your experience Stephanie. We sorry to hear that the process took longer than usual but we are are happy to have been able to assist you during your financial needs. Thank you for allowing us to continue servicing your loan to prove our commitment to exceptional customer service.

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    Punctuality & Speed

    Reviewed July 26, 2021

    We've had LoanMart before and they did us good. Everything went quickly and how they said it was. We were pleased with it.

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    Response from LoanMart

    Thank you for sharing your experience Donna. We are happy to have been able to assist you during your financial needs.

    Verified purchase

    Reviewed May 14, 2021

    LoanMart seemed like the best option. I had some issues at first like removing some stuff and getting my payment amount right. I got a letter and their computers were still saying a larger amount for my payment. But they went on and let me go by what the letter said, and now they got it cleared up. So far, everything's been wonderful. When I was having a hard time financially, LoanMart came through for me when I really needed it.

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    Response from LoanMart

    Thank you for taking the time to share your experience Kimbrina. We're glad to have been able to help you with your financial need.

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    Online & AppStaff

    Reviewed May 11, 2021

    The application took less than 10 minutes. It was simple. Fernando was very concerned with the way I was doing things and he pointed out what I needed to do. He was very helpful as well as friendly. I would recommend LoanMart highly. It's a good company to work with. Without them, I don't think I would be where I am now because they were willing to help me.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jeneva. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Customer ServiceStaff

    Reviewed April 28, 2021

    The LoanMart agent went through the questions with me to make sure everything was okay and I qualified for the loan. I was given the approval then I was requested to send some documents. My vehicle title was one of them, but I misplaced it, so I followed up with them and told them that. They said that I had to call the local county and request a new one. I did that, but I was told that it could take a month. I called the first agent and said, "Hey, this is gonna take a month. I think I'll have my situation figured out by then, so I don't think it's necessary that I get this loan." He said, "Okay. Take care." That was the end of it.

    I got a call a few days later giving me the status of my application. I told the guy that I was talking to, "I just spoke with the representative earlier and told him that I misplaced my title. He told me to go down to the county and request a new one. That could take a month before I can send it to you, which I don't wanna go through that whole process." He then gave me the option of going down to the county and putting down LoanMart as a lienholder of my title.

    I ended up doing that, and everything worked out. I was able to get the money in two days. However, I wasn't given that option with the first representative and the one option he gave didn't work for me. If I was aware of the second option, I would have definitely took it, because once it's printed, it's updated in the system within 24 to 48 hours, and I could go for the loan. Other than that, it's been a great experience.

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    Response from LoanMart

    Thank you for sharing your feedback Nyanyak. Our apologies for any miscommunication and thank you for bringing this to our attention.

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    Customer ServiceStaffProcess

    Reviewed April 27, 2021

    The process was very wonderful and easy. The LoanMart reps were right on it. They walked me right through it and told me exactly how it works, what I need to do, and what was okay. They did awesome. When I had questions and wasn't sure about something, I would call. If they were on the phone or with somebody, they called me back within 10 minutes. It was very good.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Darla. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 26, 2021

    I had two loans. I got one, paid it off within three months, and then got another one for more money. On the second one, I signed all the documents, sent LoanMart everything they wanted and the guy said, “Okay, I'll review it and call you right back.” An hour and a half later, still no call. I had to call him and they closed in one minute, so I couldn't get the money until the next day. All in all, there were a couple of hiccups, but for the most part, everybody was exceptional. LoanMart gave me the cash that I needed to get things going. The interest was high, but at least they got me to where I could do something.

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    Response from LoanMart

    Thank you for sharing your experience Denise. We apologize for any delay and are happy to have been able to assist you during your financial needs. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 18, 2021

    One lady there helped me out tremendously. She answered every question and she was very professional. LoanMart responded to me on a good time.

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    Response from LoanMart

    Thank you for taking the time to share your experience Steve. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

    Verified purchase
    Staff

    Reviewed April 16, 2021

    Everything was going fine with LoanMart. I also used them before. The reps I worked with were fine.

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    Response from LoanMart

    Thank you for taking the time to share your experience Charles. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Staff

    Reviewed April 3, 2021

    Trying to get the loan was difficult because they kept saying I needed this and that. I told them, “You don't need anything else, right?” They said no. I didn't get my loan ‘till Tuesday and I applied on Thursday night. It was just one headache after another. But the rep I worked with was really good.

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    Response from LoanMart

    Thank you for sharing your experience Crystal. We apologize for any delay and are happy to have been able to assist you during your financial needs.

    Verified purchase

    Reviewed April 1, 2021

    I used LoanMart a couple of years ago. Recently, I used them again and it went all right.

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    Response from LoanMart

    Thank you for taking the time to share your experience David. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 21, 2021

    I already had a loan with LoanMart one time before and they didn't give me a hard time. They actually give me the loan. The process didn't take me long. Good workers, good customer service, and they're a good business.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Reyana. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed March 3, 2021

    The process is easy and fast. It’s cool. The reps are helpful too.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Imani. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Staff

    Reviewed March 2, 2021

    Applying for a loan with LoanMart was fairly easy and the reps were very nice. Things went pretty smoothly.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Tyesha. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

    Verified purchase
    StaffProcess

    Reviewed Feb. 23, 2021

    Overall, I liked the whole process of LoanMart. The only thing I didn't like was when I spoke with the first person I spoke with, I was told for every payment I made, my monthly bill would get lesser and lesser. Then, I was told by somebody else that's not how it is. So, it was a little bit of conflicting information. But other than that, it was fine. The people there were all very polite and professional.

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    Response from LoanMart

    Thank you for sharing your feedback Michael. Our apologies for any miscommunication and thank you for bringing this to our attention.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 22, 2021

    I did two loans with LoanMart. The first one went great. The second one went great too. We got a little bit higher limit this time, and everybody's been more than gracious. Everything was done in a timely fashion. The second time around, it went even quicker because I was already in the system and already had good history with LoanMart. I don't like the interest rate though. On the last loan, I probably paid on it for about four months. I'm self-employed, so I used the money for a project. Then when I got paid, I paid it straight out. I wasn't really happy because I paid on it for a good four months, and the balance never went down. I don't really like how that works. I was explained that it was a very simple interest loan. Whatever was explained to me the first time wasn't exactly how it went. So now that I know what I'm in for, I'm going to be even more quick and apt to get the loan paid off in full.

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    Response from LoanMart

    Thank you for sharing your feedback Marcos. Our apologies for any miscommunication and thank you for bringing this to our attention. We truly appreciate your business and look forward to serving you again.

    Verified purchase

    Reviewed Feb. 21, 2021

    I used LoanMart before. Recently, I used them again and the application process was easy. It didn't take that long because they got all my information already. Everything was fine. We were able to get it right away.

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    Response from LoanMart

    Thank you for taking the time to share your experience Santiago. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 20, 2021

    I had previously lost my job and I fell behind on my rent. So, I thought about working and I needed to get my rent paid. LoanMart called me back quicker than any other lending provider. They were fast and efficient. I didn't have any issues during the application process.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Donna. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 19, 2021

    When LoanMart contacted me, it was good and very easy. They explained everything well. The process took a day and it probably would have happened the same day if I had a computer. So it was on my end that prolonged it. LoanMart helped me out in the time of need because we needed the money. They were friendly, fast and reasonable.

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    Response from LoanMart

    Thank you for taking the time to share your experience Tiffany. We're glad to have been able to help you with your financial need.

    Verified purchase
    Customer Service

    Reviewed Feb. 18, 2021

    The application process at LoanMart was alright and the response time from the rep was good.

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    Response from LoanMart

    Thank you for taking the time to share your experience Nelson. We're glad to have been able to help you with your financial need.

    Verified purchase

    Reviewed Feb. 17, 2021

    I’m very satisfied with LoanMart although originally, the application process was a little bit much. But that was because I thought it was all local. So, when I found out I had to do all this stuff and upload it, I shied away from it. I'm computer-proficient, so it was not a problem for me but I wonder how that would be for someone who was not. Still, services that I needed were provided and it was without any inconvenience or strife. So, that made it absolutely worth it and I would do it again.

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    Response from LoanMart

    Thank you for sharing your experience Marcie. We apologize for any delay and are happy to have been able to assist you during your financial needs.

    Verified purchase
    Staff

    Reviewed Feb. 16, 2021

    The application process with LoanMart went smoothly and the rep, David, was great.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Michael. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Feb. 15, 2021

    I was really surprised at how easy applying for a loan with LoanMart was. The whole process being electronic was so quick. The only place I had to go to was somewhere to get the fund.

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    Response from LoanMart

    Thank you for taking the time to share your experience George. We're glad to have been able to help you with your financial need.

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Feb. 14, 2021

    The application process through LoanMart was fast.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jo Ann. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

    Verified purchase
    Online & AppProcess

    Reviewed Feb. 9, 2021

    The application process at LoanMart was difficult 'cause I had to go through some hoops to get it, but it was fine once everything got situated. It took about a day to get through the process.

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    Response from LoanMart

    Thank you for sharing your experience Mark. We apologize for any delay and are happy to have been a part of the solution.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2021

    My loan with LoanMart was pre-approved for a high amount. I looked up their requirements. The fact that they are online made things really easy. Their rep was very personable, fast, and easy to work with. Working with LoanMart has been most beneficial for me.

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    Response from LoanMart

    Billy, thank you for taking the time to share your experience. LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal.

    Verified purchase
    PriceOnline & AppStaff

    Reviewed Jan. 31, 2021

    Everybody at LoanMart has been very friendly and professional. Their application process was simple and the interest rate was not so bad for what I needed the loan for. Their app is difficult to navigate and the payments don't show on time. Other than that, everything is great.

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    Response from LoanMart

    We value our customers and consider each communication an opportunity to assist and serve them more effectively. Brenda, thank you for your feedback and for letting us know where there may be room for improvement.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Jan. 30, 2021

    I reached out to LoanMart and they helped me through the process right then and there. Everything was prompt on their end. The only thing was I had to go to FedEx and have some stuff done. But everything went as it was supposed to, so I was very pleased.

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    Response from LoanMart

    Thank you for taking the time to share your experience Nikita. We're happy to have been a part of the solution.

    Verified purchase

    Reviewed Jan. 26, 2021

    I did the application of LoanMart online. Once I submitted it, they gave me a callback once they looked over it. Everything was great and legit, as far as on my end.

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    Response from LoanMart

    Thank you for taking the time to share your experience, William. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2021

    I used LoanMart a couple of years ago. I used them recently and the application process was easy. The reps were both very nice, very kind and answered all my questions.

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    Response from LoanMart

    Alicia, thank you for your business and for taking the time to share your experience. LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 22, 2021

    I needed quick cash and LoanMart was available. My rate was 30 something percent a month. They were legitimate. They took pictures of my vehicle. They just wanted to make sure I got what I got. They also made it easy to send the title in and provided the packing slip. I paid it off early and I got the title back quickly. Everything went smoothly and I didn't get any issue. The second time I used them, they gave me more money for the same vehicle with a rate of 11% per month because my credit was better and I proved to them. I still want to pay it off quickly. It’s just that I needed that cash then. I made some mistakes again with money. But they were there. I don't have anything to put up. It's better than a lot of things and works pretty well. They are a very honorable company.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Christopher. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2021

    A coworker recommended LoanMart and I needed the money. Applying was simple and the interaction with the rep was fast and to the point. LoanMart helped me get out of a bind. I would recommend them.

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    Response from LoanMart

    Thank you for review Regis. LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. We're glad to have been able to help you with your financial need and thank you for your business.

    Verified purchase
    PriceOnline & App

    Reviewed Jan. 19, 2021

    Other loan companies were difficult to deal with. They say one thing on their website and when you go to them, there is so much other stuff they want. With LoanMart, the application process was very good. They helped me keep my head above water. On the whole, LoanMart was expensive but I had a great experience with them. I already paid back the amount of the loan but it's not going anywhere, and I understand that. They gave me more money a couple of times and I'm not very appreciative of that.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Brian. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

    Verified purchase
    Online & AppStaff

    Reviewed Jan. 12, 2021

    The application process seemed to be pretty easy. The reps were very helpful.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Robert. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Price

    Reviewed Jan. 9, 2021

    I checked my full loan amount December 8th 2020, checked yesterday and it was 422$ higher. With daily interest rates I will never pay down my loan. I didn’t understand that there would be daily Interest Accumulating. It’s like they want you to never pay off your loan off.

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    Response from LoanMart

    LoanMart is unable to locate your account due to incorrect or missing information. In order for LoanMart to address your concerns properly, LoanMart would need your full name, social security number, physical address, and phone number that you provided to LoanMart, or your account number with LoanMart. Please provide your information by email to compliance@loanmart.com so a thorough investigation can be conducted.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Jan. 9, 2021

    I needed money for my business to keep it going. I have a Jeep Wrangler and I needed someone to give me quick answers. LoanMart didn't try to talk a bunch of nonsense to me. The person I dealt with gave me quick answers and we got off the phone. He then called back when he needed to. It was to the point. The process for my title loan was pretty easy. It was all online, except the final documents that had to be signed. That was probably the most irritating thing because I couldn’t DocuSign it. I was at work doing it during the day and I didn't have a printer with me. I had to keep running to a FedEx or a print or copy place and had them print documents really quickly then sign then send them.

    I sent the information in and the initial guy I dealt with was supposed to send me something. I couldn’t get back in touch with him and I never got the thing so I called back in and got a different guy. He sent the thing to me. I ended up doing the final stuff with this guy. Both guys were great and they helped me out very quickly. LoanMart was very pleasant and I enjoyed the conversation with them. The process wasn’t long and a hassle.

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    Response from LoanMart

    Thank you for sharing your experience Tiffany. We are happy to have been able to assist you during your financial needs.

    Verified purchase
    PriceStaff

    Reviewed Jan. 8, 2021

    Working with LoanMart was good for me. Their reps were all right. They were doing what they were told to. The interest is really high but it is what it is.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Enyel. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    StaffProcess

    Reviewed Jan. 7, 2021

    I had a loan with LoanMart previously. The process was seamless and it wasn't a hassle. Then I needed a loan again so I came back to LoanMart the second time. Whatever they asked for, I submitted it, and it worked. The people were definitely helpful and friendly. They didn't make me feel like I was begging or making me feel worse about my situation. I would recommend LoanMart.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Tanya. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    LoanMart (formerly 800loanmart.com) Company Information

    Company Name:
    LoanMart
    Company Type:
    Private
    Year Founded:
    2001
    Address:
    PO Box 8075
    City:
    Van Nuys
    State/Province:
    CA
    Postal Code:
    91409
    Country:
    United States
    Website:
    www.800loanmart.com