LoanMart Reviews

formerly 800loanmart.com

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About LoanMart

LoanMart connects consumers with the cash they need through several options, including car title loans. Credit issues aren’t a problem. Customers can apply in minutes and get their cash in just hours. Contact LoanMart to see your borrowing options and full disclosures.

Pros
  • Get approved in less than an hour
  • Get funds in as little as a day
  • Good credit isn’t required
Cons
  • High interest rates

LoanMart Reviews

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    How do I know I can trust these reviews about LoanMart?
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    Page 3 Reviews 35 - 235
    Customer ServiceStaff

    Reviewed Nov. 1, 2025

    The customer service representative was extremely helpful. She ensured I had a complete understanding of the status of my shipment. She was very knowledgeable, professional and courteous. Outstanding service!

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    Customer ServiceSales & MarketingRefunds & PayoutsLoan ProcessRates

    Reviewed Oct. 28, 2025

    This company is a scam company. They give you a high interest loan. And give different people to call you on the phone and they find a way to take your vehicle and sell it. They are the loan company and the debt company…at the same time. Make sure you read your fine prints before dealing with this company. I am QTHE Reviewer…I will let everyone know about this company and companies like this. I will not stop until they’re out of business with all the clauses that they put in contracts. They should not be running any business in Louisiana or in the state alone. Please hear me out anyone that consider dealing with this company. I know it might be hard times but please don’t trade your vehicle for a shabby loan that they can take your 40 and 50,000 or more vehicle away from you in a split second. I do not approve of this company, and I will expose this company everywhere. I do not approve this company to anyone.

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    LoanMart
    Response from LoanMart

    Thanks for taking the time to leave a review. We are sorry to hear that your experience with us did not live up to your expectations. Please note that we were unable to locate a file for you with the information provided in this review. Please contact us directly at compliance@loanmart.com and include your name and contact information so we can fully review and respond to you.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 24, 2025

    Fantastic company to work with, great personal customer service, they talk, educate and understand our circumstances and try to help. They are very prompt and knowledgeable; they have worked with me for a long time.

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    LoanMart
    Response from LoanMart

    Thank you for taking your time to share your experience, Miguel. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

    Profile pic of the author.
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    Customer ServicePunctuality & SpeedRefunds & PayoutsLoan Process

    Reviewed Oct. 22, 2025

    I did a loan, and the experience was quick and easy. Now my loan was paid off, currently I am on hold for the title department. I have talked to 5 people, just to find out where the process is of when I should be receiving my loan. Every time I am put on hold another person from collections picks up the phone and we start the process all over again. This is ridiculous. I have had a great experience with this company up until today. All because I want to speak with someone in the title department.. Which I am starting to think doesn't exist with all the complications of speaking with them. I then ask for a manager, 19 mins on hold I hear a ring and now silence. This is terrible business conduction.. After paying all the money back, I am now getting a run around, COMPLETELY UNACCEPTABLE TO A CLIENT WHO PAID OFF THE LOAN! This process should be just as easy as signing up for the loan which literally takes a day.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We regret to hear that you weren’t 100% satisfied with the title release process. Our apologies for any miscommunication and thank you for bringing this to our attention. However, a review of our system of record indicates that the title release was resolved in a timely manner. Nevertheless, if that is incorrect and the issue persists, we ask that you contact us at compliance@loanmart.com so we can properly track and resolve this matter.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 16, 2025

    The person on the phone was really nice, polite and understanding. It was nice dealing with friendly people. It took LoanMart about an hour and a half to process my loan. They have great service and I recommend them.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 16, 2025

    I Googled different companies and LoanMart was the one that I settled on. I got their approval within the day. It was just a few hours of taking pictures. Their process was fast and easy. Their reps were courteous and professional.

    Don’t get a loan if you don’t have to. It does more damage in the long run than it helps in the short run because of the extremely high interest rates.

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    Customer ServiceLoan Process

    Reviewed Oct. 15, 2025

    I checked LoanMart online, and someone called me and talked to me about it. I got a title loan, and it was easy to set up.

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    Customer ServicePriceStaffLoan ProcessRates

    Reviewed Oct. 15, 2025

    I got a title loan on my car and the process was easy. They're always nice. I reached out over the phone and they sent me a link to upload documents.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. It's always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. Thanks again for the positive review!

    StaffRates

    Reviewed Oct. 12, 2025

    I wish I hadn’t did this because the rates are so extremely high. I want to cry every time I think about the fact they I gave someone control over something I owned. I hate it to this day that I put myself in more debt. But I needed it! I wish somehow I could pay this off right now! I regret this everyday due to their high rates. But they were nice and professional.

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    LoanMart
    Response from LoanMart
    Ms. Stumon:

    We appreciate you taking the time to review your experience with ChoiceCash. Please note that the ChoiceCash loan is made and originated by Capital Community Bank, a Utah State Chartered Bank, located in Provo, Utah, Member FDIC and is governed by Utah law. All applicable and required disclosures are provided to each consumer before they accept and receive the proceeds of the loan. Because we would like to ensure your privacy, LoanMart, on behalf of CCBank, has addressed your concerns under separate cover.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRatesHonesty & Transparency

    Reviewed Oct. 9, 2025

    LoanMart lied to me. The employees were courteous, but they kept asking for so many things. I gave them copies of the registration, and VIN Number, but they put the wrong year of the car on it, so I kept running back and forth. I got a $2000 loan at a 110% interest rate, and it was a $206 payment every month for three years. It was absolutely ridiculous and should be illegal.

    I was able to pay it off in three months, but they got $475 worth of interest from me just for that period. Actually, on top of the 110%, they took $75 and another $39 for fees, so I got a check for $1800 and change. But I was desperate. I needed to live and I needed the money. If I had to do it all over again, I would’ve gone to a soup kitchen or bothered a friend because LoanMart is quicksand.

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    LoanMart
    Response from LoanMart

    Thank you for sharing your feedback. We’re sorry your experience didn’t meet expectations. LoanMart services the ChoiceCash Loan, made by Capital Community Bank (CCBank), Member FDIC. All loan terms are fully disclosed before funding in accordance with federal and state lending laws. Our records show that we have addressed your concerns under separate cover and remain committed to transparency, compliance, and improving the customer experience. For assistance, contact compliance@loanmart.com or call (818) 650-6211.

    Verified purchase
    PricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 25, 2025

    A couple of years ago, I was in need of some money and while I was looking online, I found LoanMart. I used them recently and the application process was very easy. They were very friendly, easy to work with, and speedy with everything. They've been very good and I understand how they have to charge more for what they're doing.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed Sept. 24, 2025

    LoanMart saved my life. I was searching around on the internet and they had good reviews. So, I chose to go with them. Applying with them was super easy. I did some stuff on the phone and some stuff on the computer. Their reps were really good. One guy I worked with, whose name was Ceasar, was very helpful and knowledgeable. Overall, it was pleasant and I didn't have to jump through hoops to get the money. The process was very cut and dry. The minute they found out or got notified that my title was on the way, the money hit my bank instantly. So, I got my money quick. I was so down bad for money at that point in time and I was going to do it regardless of the rates they offered. I got a three-year loan which I'll have paid off at the beginning of next year.

    Other than that, it's a little hard to get to a person at Loan Mart. There's no number to call to talk to anybody unless you're making a payment. Since I make payments over the phone, that's the only way I've ever been able to get ahold of somebody. Everything else is automated. I was reaching out a couple weeks ago about trying to see if I could get add more money onto my current loan, and it was really hard to get ahold of somebody. I had to email customer service, then wait on them to get back with me, and wait on LoanMart to call.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 23, 2025

    I Googled who does title loans and LoanMart came up. I was impressed with the speed and the customer service was fantastic.

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    StaffLoan Process

    Reviewed Sept. 18, 2025

    Everyone I spoke with was more than helpful and I appreciated working with them. Everyone I spoke with was helpful and knowledgeable about the service I was receiving. I will let everyone I know to work with this company when looking for a loan. I will return myself.

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    Customer ServiceContract & TermsRefunds & PayoutsBillingLoan Process

    Reviewed Sept. 10, 2025

    I do not recommend. I got a 2000 loan 2 years ago. My monthly payments were $178. Then I noticed that for the past 2 years I've been paying $178 and my $2,000 balance has never went down then, when I call them, they tell me if I would have been paying more than my monthly payment that my balance would be going down by now. Please be aware and refine print before you take a loan from them. I now have a lawyer looking into my agreement with them because it was ridiculous how much money I'm going to have to pay back after getting a $2,000 loan. And now they're threatening to repossess my vehicle after paying them for 2 years. Definitely wish I would have never gotten the loan.

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    Communication

    Reviewed Aug. 23, 2025

    Wonder people to work with. Keep me informed every step of the way. Could have not asked for a better experience. Thank you so much. You are the best. I wish you very coming year prosperous. I could have not made this journey without you. Thank you again.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We're happy to hear that you had a positive experience with us. We're glad we could help. We truly appreciate your business and look forward to serving you again.

    Customer ServiceSales & MarketingLoan ProcessHonesty & Transparency

    Reviewed Aug. 11, 2025

    Loan Mart is a big scam that is using people. They lie to you so watch doing any business with this company. They run your credit report even when you advise them that you do not want them to run it and do not give them permission. They are a bad company that the calls are answered outside the USA.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Aug. 5, 2025

    LoanMart gave me a title loan. It was a little bit difficult, but that was not their fault. It was delayed because I did not realize when the title was sent to me that it had the wrong spelling of my last name on it. But they walked me through it, I got it all changed and was able to just send it straight to them. They made the process really easy.

    I was mainly working with three representatives and had their phone numbers to be able to reach them. And if they weren't available, they called me right back. 'Cause I needed it quickly and they were on board with making it happen. The rates are ridiculous, but that's my own fault as well because I screwed up my own credit. If I pay it off early, then I don't pay as much. They explain all of that to you at the very front. I was really impressed that they treated you with respect, even though you know where you stand. I was in a bind, and I needed it, and they were able to loan it. For somebody that's messed up their credit, they're fantastic.

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    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Aug. 5, 2025

    My experience with LoanMart was very good. The application process went smoothly, and we didn’t run into any problems. We had to wait until we got some things in order, but the loan was approved within a day, and the funding came the next morning.

    They required proof of income, proof of residence, my driver’s license, the vehicle title, and credit card information. It helped me get what I needed done, and I don’t think they could have done anything better. If someone I know was trying to do the same thing, I would definitely give them LoanMart’s number so they could reach out and handle everything.

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    Customer ServiceCoverageTechStaffLoan ProcessRatesHonesty & Transparency

    Reviewed Aug. 4, 2025

    Well the instructions on this review started out by saying people come here for help and to be honest. Well this is my honest opinion and this is my story dealing with LoanMart. I called them about a title loan. They agree at $119% interest. I was desperate enough I was going to take it. I almost signed the papers twice but as I read them it said things in there that they denied when I spoke to them on the phone per se caring full coverage insurance. I had five different employees tell me that I did not have to carry full coverage insurance although it states very clearly in the contract that you do and they tried to talk in circles they tried to get me to sign that contract and they could have took my car legally and they were lying to me the whole time. I hate to say I needed that money desperately but there's no way that I was going to lose my only vehicle over it.

    I knew that they knew what they were doing because I asked for a simple statement emailed to me stating what they said no full coverage insurance required. Of course they couldn't get this done because they wanted me to sign that loan knowing that I needed full coverage insurance that I could not afford. I wouldn't deal with these people if they were the last people with food on the face of this planet because somehow they would rip you off for it. Thanks for nothing loanmart. Just a big waste of time but thank God I read everything plus the small print as I suggest everyone should especially when you're dealing with the internet.

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    LoanMart
    Response from LoanMart

    Dear Ms. Williams:

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. While we cannot speak about specifics of the status and history of your application on this public forum, we would gladly respond to any inquires you may have. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed July 22, 2025

    I was looking for short-term loans and discovered LoanMart through the internet. I applied because of the ease with which to get the loans. Mostly, I did it over the phone and the reps were friendly. All together, my title loan application took an hour. It wasn't immediate ‘cause I had to send in information on the title and I had to get that stuff together. The only thing I didn't like about doing the title loan was the amount of interest on it is high. With each payment I made, the principal went down a little, a dollar or two, and that's why I wanted to pay it off as soon as possible, ‘cause I'd end up paying way too much interest over the terms.

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    StaffRates

    Reviewed July 8, 2025

    Very helpful staff during process and immediate funding once paperwork is completed. Easy process to follow and staff will guide you if needed. Interest rates are high, but that is expected in these types of transactions... I would use again if I needed to.

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    StaffLoan Process

    Reviewed June 28, 2025

    Couldn’t be happier with the quality of service and professionalism from everyone I worked with. Especially Maria who helped me tremendously navigate the photo upload process. I would have been lost without her. Thank you! Everyone went out of their way to make me feel secure and confident in the loan process.

    Peter

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We're glad we were able to assist and happy to hear Maria provided you with the 5-star service we strive for. Thanks again for the positive review!

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    Customer ServicePunctuality & SpeedOnline & AppStaffEase of UseLoan ProcessRates

    Reviewed June 25, 2025

    I had a loan with LoanMart before. I had used them twice, and they were the easiest to deal with. The customer service was fantastic, and their website was easy to use. The annual percentage rate was high, but considering how quickly I got the loan and everything else, it is what it is.

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    Loan Process

    Reviewed June 25, 2025

    LoanMart is a very good place to borrow money. I applied for a title loan. I presented my ID, paystubs, pictures of the vehicle and a picture of me with the vehicle, the tag, and everything was done in one day. I was very pleased with their services.

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    Ease of UseLoan Process

    Reviewed June 25, 2025

    LoanMart is a good company. The loan process was all done online. It seemed like I had to upload hundreds of documents, but the website was easy to navigate, and I didn’t have any problem. I had a pleasant experience.

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    Punctuality & SpeedStaff

    Reviewed June 25, 2025

    LoanMart helped me get the money I needed very quickly, so I was able to have my car repaired. Everybody I dealt with was fantastic, especially Victoria. She was awesome. It was an easy and smooth experience, and it made things a lot easier for me.

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    Response from LoanMart

    Thank you for the 5 star review! We're happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We're happy to help whenever you need us again!

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    Staff

    Reviewed June 10, 2025

    I first heard about LoanMart over the internet. It was just something I needed at the time, and they were there and looked hassle-free. The application process took 10 to 15 minutes. The representative who helped me was great.

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    Verified purchase

    Reviewed June 10, 2025

    It's been fine with LoanMart. I found them on Google and the application process was completed within the day. It’s easy to go with them.

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    StaffLoan Process

    Reviewed June 10, 2025

    The overall loan process with LoanMart took two days. It was weird that I never got a copy of the contract. The loan representative wasn’t that much help. It would have been better if he was more knowledgeable.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to express your concerns, as this helps us better serve our customers. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. While we cannot speak about specifics of the status and history of your account on this public forum, we would gladly respond to any inquires you may have. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed May 21, 2025

    LoanMart was the first company that I tried. The loan service officer was great. He helped me. I had some issues with the autopay service not working properly, which caused a late payment notice to hit my credit when I was set up for autopay, so that should never happened. I've tried to work with them to have that removed. I spoke with them, and they said that they would remove it, but it still has not yet been removed. As of now, it shows that I have a late payment. The first payment, they're saying it was late, but I was set up for autopay, so unfortunately, their autopay setup was not functioning. I'm not sure, but it has caused a negative mark. I got hold of them. They said they're gonna speak with the higher-ups and see about getting it removed. They removed the late payment fee, but they did not remove the late remark from my credit.

    I have one more thing. They say that after you've made a few payments, you can actually request to extend the loan or refinance it through them, but I've had my loan with them for almost six months now, and every time I ask to refinance it, they don't. Every month, I call them, and they just tell me to wait another month.

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    Staff

    Reviewed May 6, 2025

    LoanMart was very communicative. Just in the documentation, it was seamless. It was mostly just uploading the pictures. The process took a few days. And their representatives were good. I can't complain.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We look forward to assisting you again in the future.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 26, 2025

    When I called LoanMart, they were very nice to me and didn't make me feel like a loser. The application process was too easy. Talking on the phone didn't take long and I had the money in my hand in less than a day. The representative was super nice and didn't make me feel bad about having to get a loan. They were just very accommodating and helpful. They helped me in a really tight spot. This is actually my second time dealing with them.

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    PriceRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed April 12, 2025

    The loan I received from LoanMart helped out in paying off some of my bills. The lending process was easy. I had to provide the mileage on the car and take a picture of it a couple of times, but that was really the only issue I had. After I sent them my title, I received the loan. The whole process took about a week for me to get all the information to them.

    If anyone asked me about LoanMart, I would explain that it’s gotta be a real concern if you decide to take that loan. Personally, I don’t think it’s worth it because of the high interest and the amount of money you have to pay back. But if you have time to go through all of that and you really need it, then by all means. That would be my warning to anybody.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 9, 2025

    I’ve had a loan through LoanMart prior to this one. The application process was easy and simple, and the customer service representative was very good. I also liked that I was able to pay off my loan quickly. It was faster than I anticipated.

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    BillingLoan Process

    Reviewed April 8, 2025

    I chose LoanMart because it has less tax than the other ones. I applied through someone on my behalf so the process took a little longer. It was completed within 24 hours. It was still fast. They did a good job and the loan helped me pay bills and get caught up with things that I was behind. LoanMart is a good loan service to go through. I had a great experience. It's good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2025

    I found LoanMart online. Applying with them was quick and easy, and their customer service was fantastic.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We're happy to hear that you had a positive experience with us. Thanks again for the positive review!

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    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed April 8, 2025

    I found LoanMart on the internet and used them because I didn't have to go into an office. They were very helpful and explained step by step what would happen next and how it flowed. It was made quick and easy to get the funds that I needed. They did a great job.

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    Response from LoanMart

    Thank you for the 5 star review! It's always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. Thanks again for the positive review!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffLoan Process

    Reviewed March 29, 2025

    Everything has been really good with LoanMart. Since the very first time I called up until now, everything's been great. I liked the service and everything went smooth, so I didn't have to look around. The application process was easy. I just had to input a few details about the car that I had. Fast and easy. The representative was very professional and detailed on the information.

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    Customer ServicePunctuality & SpeedBillingLoan Process

    Reviewed March 28, 2025

    LoanMart’s customer service is great. I’m impressed with their willingness to work with me when I’m late. They don’t hassle me about coming to get my car. They’re willing to work with me. I do get calls, which is to be expected, but once I talk to them, I don’t feel like it’s a threat.

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    Customer ServiceStaff

    Reviewed March 27, 2025

    Each time I called no matter who answered always had my information in front of them and was able to pick up where the previous person left off. If there was something missing, they were helpful and willing to stay on the line to help guide me through whatever paperwork that needed to be completed.

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    Customer ServicePriceStaffRates

    Reviewed March 15, 2025

    I was facing eviction, and it was kind of an emergency. So I decided to do a Title loan at LoanMart. I’ve had a very good customer experience. I would work and borrow from them again. They’re really nice people and they worked with me.

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    PriceOnline & AppStaffBillingEase of UseLoan ProcessRates

    Reviewed March 13, 2025

    My wife found LoanMart online. We went with them because they had a better interest rate. The entire process was a bit lengthy, but we had a good experience with the representative.

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    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed March 13, 2025

    I was searching online for a title loan when I read a couple of reviews for LoanMart and I felt like that was the best company to go with. The application process was fairly quick and easy. I applied online, said the type of vehicle that I had, submitted my VIN number and license plate and had to take a picture of me with the license plate just to show that it was my vehicle. I also put in the amount I was requesting. Their rep also asked me the how long I had the vehicle and went over the Blue Book value of it.

    I then received a call from an agent to go over the amount that I could be approved for and sent me like a UPS form to send in my title. They said they would receive notification once I send it to UPS. So, they didn’t have to wait to receive the title before I receive the payment.

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    Response from LoanMart

    Thank you for the 5 star review! We're happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServicePriceStaffLoan ProcessRates

    Reviewed March 13, 2025

    I came across LoanMart on my phone. There was no hassle and they were just on it. The application process was simple. The interaction with the representative was great. It's just the typical borrow money, but let's face it, it's for people with bad credit. You're gonna have to pay for that and that's just the bottom line. They could do better with the price.

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    Punctuality & SpeedLoan Process

    Reviewed Feb. 28, 2025

    Paid loan off early and was informed the lien release will take 1 month, which is ridiculous considering they were able to apply the lien within 1 hour. They hold the title in hopes that you will need another loan.

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    LoanMart
    Response from LoanMart

    Mr. Gardner:

    We appreciate you taking the time to review your experience with ChoiceCash. We are sorry to hear that you have not had a great experience. While we cannot speak about specifics of the status and history of your account on this public forum, we have provided a direct response under separate cover. We do note that LoanMart as the service provider for Capital Community Bank, a Utah State Chartered bank, located in Provo, Utah Member FDIC has strict adherence to Florida DMV requirements as it relates to the release of a lien and find no issue. If you wish to discuss this matter further, please contact the Compliance Department at compliance@loanmart.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 26, 2025

    I first learned about Loanmart through the internet and decided to go with them because they quickly approved my application. As soon as I completed the paperwork, they deposited the money. The process was done over the phone with a representative, who seemed knowledgeable and friendly, although their way of talking was a bit different, but I understood. The representative, nelson, was reasonable and answered all my questions, providing pretty good service.

    During the process, I had to upload documents like pictures of my car, the license plate, my ID, and I also had to mail them my car title. I recommend Loanmart, as my experience has been satisfactory so far. I've only made one payment through automatic payment on the phone since joining.

    Overall, I rate Loanmart highly, although the fees make it a bit less attractive. Uploading documents was easy, and I would rate that aspect highly as well.

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    CoverageSales & MarketingPunctuality & SpeedStaffLoan ProcessRatesHonesty & Transparency

    Reviewed Feb. 12, 2025

    I came across Loanmart through their online advertisement and decided to get in touch with one of their loan representatives. They struck me as honest and sincere. The lending process took about a week, which was longer than advertised, but it was still a reasonably smooth experience. Although it could have been completed in two hours, overall, I would rate my experience a 5 out of 5 due to the positive impact on my life.

    To complete the loan, I had to provide several documents: proof of vehicle ownership as collateral, proper identification, bank account details, and proof of address. Also, I only needed to send in pictures of the vehicle. I chose a title loan because I needed quick access to funds and wanted everything to be covered without a lengthy process.

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    StaffLoan Process

    Reviewed Feb. 2, 2025

    LoanMart was the first one to approve me. Their loan officers were professional. The application process was easy. It took five minutes.

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    Customer ServiceOnline & AppStaffEase of UseLoan ProcessRates

    Reviewed Jan. 16, 2025

    I did a title loan through LoanMart, and I found the process manageable as it was my second experience with title loans with them. I have a title, and I thought it would be better with collateral, but it was still about the same. I could probably borrow the money and not have to send my title anywhere.

    Valerie, the loan officer, provided the best assistance she could. The application process was straightforward, and I appreciated the ease of using their website, which I would rate as excellent. Overall, my experience with LoanMart has been quite positive, finding their customer service to be exceptional.

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    Customer ServiceLoan Process

    Reviewed Jan. 15, 2025

    I learned about Loanmart through a relative and decided on a title loan to pay off some things. I chose Loanmart because of the simplicity I experienced when I initially worked with them last year. It was an easy process, and I successfully repaid the loan. This repeat experience led me to use them again. In my recent experience, although the overall process was straightforward, the customer service had some hitches. There were instances where I sent necessary information that they claimed not to have received. As a result, I started texting the information instead, which ensured proper receipt. Despite this inconvenience, I’m unsure if this was due to a tech issue on their part or mine.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Kyle. We are happy to have been able to assist you with your financial needs. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. Thanks again for sharing your feedback. We look forward to being your financial resource again in the future.

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    Loan Process

    Reviewed Jan. 15, 2025

    I had the opportunity to work with Loan Mart for a loan, having chosen them again because my previous experience was very convenient and easy. The lending process was incredibly easy and took only 1 to 2 days to complete.

    The experience with Loan Mart has significantly benefited my life in a great way. I would recommend them to friends and family because getting a loan with them truly doesn't take much effort.

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    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Jan. 15, 2025

    The overall lending process with Loanmart was fairly quick, taking just a few hours, though it involved taking some pictures and other steps. I interacted with a representative, who was very helpful.

    However, the interest rate is incredibly high. I borrowed $3,000, but I have to pay back $8,000. It’s a significant amount, and while I needed the funds urgently, the cost of borrowing is truly steep. I acknowledge that, at the time, I was desperate for money, but I cannot justify the insane interest. The company didn’t thoroughly explain the repayment terms; I wasn’t fully aware of the total amount I had to repay until I received the paperwork.

    While Loanmart provided the quick financial relief I needed, I wouldn’t recommend it unless absolutely necessary due to the high cost. It's a temporary solution but not advisable for repeated use. I would never do it again.

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    Staff

    Reviewed Jan. 15, 2025

    I recently interacted with LoanMart, and overall my experience was fine. The application process had a hiccup as they initially didn't receive my application, but I managed to resend it just a few minutes ago. My interactions with their representatives throughout were satisfactory.

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    Response from LoanMart

    Thank you for the 4 star review! We are happy to have been able to assist you with your financial needs. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Online & AppLoan ProcessRates

    Reviewed Jan. 15, 2025

    I recently used Loanmart for a title loan and found the process to be incredibly easy and convenient. The application only took about 5 to 10 minutes, and I was able to complete everything online without having to visit a physical location. This was primarily due to being able to simply take and upload photos of my vehicle on their website.

    If I had to rate my experience, I'd give Loanmart 5 stars for their service, website usability, and overall ease of the experience. However, I'd give the terms and rates a 4. Overall, I had a positive experience with Loanmart and would recommend them.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are thrilled that we were able to help with your financial needs. Thanks for your business and referral. We look forward to assisting you again in the future.

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    Customer ServicePriceStaffLoan ProcessRatesTransparencyCommunication

    Reviewed Jan. 15, 2025

    I initially discovered Loanmart through a Google search. At that time, I was in a bind, and desperation led me to choose them over other companies. The application process was somewhat annoying due to not being in person, involving a lot of repetitive information. The loan officer was professional, though I had to keep checking in for updates, which was frustrating. Uploading documents was straightforward, but there was a significant lack of communication. I had to constantly follow up because what was initially promised as a same-day process turned into a 4- or 5-day delay.

    The process was manageable but involved a lot of persistence on my end. I would rate my overall experience with Loanmart as a 3 out of 5. While I would recommend them to someone in a similar tight spot, I personally wouldn't advise anyone to take out a title loan if they could avoid it. Faced with no other choice, it's something I had to do to prevent being homeless.

    In terms of customer service, especially my interaction with the loan officer, I would give a perfect score. As for the cost, reflecting on what I paid, I would rate it around a 2.

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    Staff

    Reviewed Jan. 15, 2025

    I've had a great experience with Loanmart. I was glad to find out about their services. My interactions with their representatives were fine, and I didn't encounter any problems.

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    Punctuality & SpeedStaffRates

    Reviewed Dec. 31, 2024

    After doing a bit of research online, LoanMart seemed like a good option, so I decided to take a chance with them. The application process was straightforward and quick. From starting the application to receiving the funds, the entire process took about 5 to 6 hours. The representative I interacted with was professional. Overall, I would highly rate my experience with LoanMart.

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    Customer ServicePricePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Dec. 24, 2024

    Took out a loan due to my vehicle needing repairs during a time of desperation. I expected to have paid the loan down at least by over half but unfortunately all my payments thus far have gone to interest and I will be paying way more than I've borrowed. Use another loan company if possible with a way lower interest rate. I've called to schedule payments but have still been charged late fees and when I requested to change my due date due to the timing of my paycheck I was told I was provided help already and will not be receiving any more help and a supervisor will give me the same response if I was transferred to 1.

    While waiting on hold I was hung up on and when called back I was hung up on 2x just to be told that the office is about to close and the supervisor is on a call by a rep name Mauricio. I am a mother of 4 going through hardship in Florida. I will be seeking assistance from the Attorney General due to predatory Lending practices under statute chapter 537 before this ends in me losing my car. DO NOT USE LOAN MART. RUN!!!!

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    Response from LoanMart

    Thank you for taking the time to share your experience, Ms. Martin. We apologize for the inconvenience, LoanMart, on behalf of CCBank, has addressed your concerns under separate cover due to confidential information.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2024

    Call LoanMart. They were the easiest to deal with. I just had to take pictures of my vehicle, give them the odometer reading, and that was it. I did it over the phone and online. Anybody I've dealt with has been very helpful. They were able to set it up for my paydays each month and it's easy.

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    Loan ProcessTimeliness

    Reviewed Dec. 12, 2024

    I did an internet search and from what I was reading online, LoanMart was the only one in my state that could do a title loan. The application was very easy and everything was done the same day. I'm satisfied.

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    Customer ServiceStaffFollow-Through

    Reviewed Dec. 12, 2024

    The reps at LoanMart were patient, helpful and very nice. They told me the steps that I needed to do. The application was a couple of days and the whole process was about a week. It was smooth and the communication was good. I like the follow through that was done by the lady that was helping me. If you ever need additional money, reach out to LoanMart. You won't be disappointed.

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    PriceLoan ProcessRates

    Reviewed Nov. 27, 2024

    Got a loan from them last July and already paid over 8,000 to this company to pay this loan back and my balance is still over 8000. Being in my state my interest rates should not be that high at all. Will never do this again.

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    Response from LoanMart

    Thank you for taking the time to share your experience. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Because we would like to ensure your privacy, we have addressed your concerns under separate cover.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2024

    LoanMart has very good customer service. Their application process took 24 hours and was very easy. The rep was very courteous and knowledgeable.

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    PriceStaffRates

    Reviewed Nov. 5, 2024

    I love LoanMart. I love the team that I worked with. They were very knowledgeable and made sure that I understood everything. Ms. Mary was very caring. She was more concerned about me and making sure I got everything. She explained everything to me. The rate was a bit high, but it was an emergency. I needed it for a medical deductible for my surgery on the 6th, so it was fine with me.

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    StaffLoan Process

    Reviewed Nov. 5, 2024

    My loan officer at LoanMart was Maria and she was very helpful. Once she gave me an offer and I had all my paperwork in, the process took 36 hours. It was a smooth process. No headache. 1-2-3.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We're glad we were able to assist and happy to hear Maria provided you with excellent service! We look forward to assisting you again in the future.

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    StaffLoan ProcessRates

    Reviewed Nov. 5, 2024

    I had a good experience with LoanMart. I got a prior loan back with them in 2022. I used their service again recently and it was excellent. The rate was good.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 28, 2024

    In today's society with as many scam companies as are out there these guys proved themselves to be legitimate. I appreciate their time and their expertise and getting this project done. Thank you for your time and energy. Only criticism I have is that it is hard to get in touch with the original person I talked to on the phone even with his extension number. I could never get through. That is my only issue. Everybody I talked to though was knowledgeable and could look up my account as easily using my phone number. Thank you.

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    Refunds & Payouts

    Reviewed Oct. 27, 2024

    Please stay away. I promise you your grandchildren will have to finish paying your notes to get your car title back. It’s taking me forever to pay at 600 a month with another year or so to go. My car been paid for double. Don’t do it.

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    Customer ServiceLoan Process

    Reviewed Oct. 13, 2024

    This is my first time dealing with LoanMart, but they were very nice. They took the time and explained how to do what, when, and what they would do. It was great. It just took a lot of work because they were doing a lot of stuff. I had to email this and that. But overall, it wasn't bad. It may have taken four days to get that loan.

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    Customer ServiceContract & TermsPriceEase of UseLoan ProcessTimeliness

    Reviewed Sept. 26, 2024

    I found LoanMart on Google and decided to go with it 'cause it worked for what I needed. I was allowed to use my vehicle as collateral for the loan, and for the most part, the lending process was easy. It was easy to navigate the website, but there was a lot of pictures that I had to send, which was a minor inconvenience. I had to take six pictures of the vehicle and I uploaded them to their online portal. Other than that, it was fine. The whole process took like three days, and I was notified via email of the approval.

    The loan was contingently approved. LoanMart had to confirm that I shipped the title. They provided the label for the shipping, so it didn't cost me anything, but in my opinion, I should have just been able to send a picture of the title instead of having to go to the UPS store and ship it to them. However, as soon as it was scanned at the UPS store, then my loan was approved and the funding was in my bank account the next day. At first, I was skeptical of using LoanMart because I didn't know about them, but now that I've used their service, I would tell people that they're a trustworthy company.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again for sharing your feedback.

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    Loan Process

    Reviewed Sept. 26, 2024

    I found LoanMart on the internet and I got a loan for emergency needs. The application process was easy.

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    Response from LoanMart

    Thank you for the 5 star review! We have worked hard to establish an outstanding reputation for quality service. We’re happy to help whenever you need us again!

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    Customer ServiceSales & MarketingPriceStaffLoan ProcessRatesFollow-Through

    Reviewed Sept. 13, 2024

    I checked multiple places that did title loans and LoanMart seemed to offer the most seamless, user-friendly way of going about it online. Once I tried it, it happened easily. Everything went well and exactly as advertised. So, I didn't have a reason to venture out. It was a typical loan application. But considering I'm in Texas and they're based out of California, I was a little worried with it being a title loan. But even with the pictures of the vehicle, they made it easy. They did great. I had multiple things where I had to call them and I never had a problem. LoanMart was very average on the price as far as the return on the title loan. But title loans aren't exactly meant to be cheap. It was expected. They weren't above anywhere else.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Sept. 9, 2024

    They are truly awful people, They lie. They overcharge. They make you feel completely helpless. They make sure they get your car and make it impossible for you to get back no matter what they have to do customer service so rude and ignorant, they yell scream and hang up on you, I can’t believe this is a professional company out in the public get away with this kind of behavior and tactics.

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    Response from LoanMart

    Thank you for taking the time to express your concerns, as this helps us better serve our customers. We are sorry to hear that you did not have a great experience with your loan. While we cannot speak about specifics of the status and history of your account on this public forum, we would gladly respond to any inquiries you may have. For this, you may contact the Compliance Department directly at compliance@loanmart.com. Please be sure to include the information associated with your account and we will respond in a timely manner.

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    Customer ServiceStaffBillingLoan Process

    Reviewed Aug. 31, 2024

    It was tedious during the application process. It was back and forth. I had to do this and that. But LoanMart served its purpose. It's a great company and I'm satisfied. I was in a motorcycle accident July 5th and wasn’t able to make a payment on July 20th. This happened to be my first payment. I already had two previous loans from LoanMart, one I paid off in full and in a timely fashion. The motorcycle accident set me completely back. One of the representatives was patient and worked with me. He got me deferred for another month. But they have the other people calling and calling. They have a system that is relentless. LoanMart should assign you to one representative. That way, that representative can call you all they want or call you back at a certain time.

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    StaffLoan Process

    Reviewed Aug. 30, 2024

    Love the employees that helped me great place to do business and I'm a customer who has redone loans many times and would again great ideas for you and texting them all day and then getting approved for a loan is awesome. Good bye....

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    Customer ServicePriceStaffLoan ProcessRates

    Reviewed Aug. 9, 2024

    I was first quoted one loan amount, then quoted another one. Their staff is never on the same page about the current status of the loan. It was always another hidden issue that I had to complete before I could get the loan. Long story short never got the loan and went through hoops and hurdles… They were suppose to reach back out never did, I reached out and was told they would follow up and never did…. Smh don’t waste your time at all… I would rate 0 ⭐️ if I could.

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    Response from LoanMart
    Ms. Bell:

    We appreciate you taking the time to review your experience with ChoiceCash. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Because would like to ensure your privacy, we have addressed your concerns under a separate cover.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 31, 2024

    I got a title loan for a few grands for my 2013 RAV4. They have bad customer service and can be very unresponsive. There’s this automated system with two options which would not let me talk to a representative even just to check on the status of my account. There is a customer service email address, but they avoided answering some very basic account questions as well. Either that or they failed to respond at all.

    I understand that people are in business to make a profit, not to show kindness. But unlike some other loan services I used before, which have wonderful and super responsive customer service representatives, LoanMart doesn’t seem to understand that people that need a title loan aren’t in the best possible shape financially and can use some responsive communication so they can arrange their other affairs. If I could turn back time I would use another service. Cannot wait to pay off my loan so that I don’t have to deal with them any more! -Tran

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    Response from LoanMart

    Thank you for taking the time to share your experience. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Because we would like to ensure your privacy, we have addressed your concerns under separate cover.

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    StaffRates

    Reviewed July 23, 2024

    The overall lending process was fine. LoanMart helped initially but then, I pay in the interest and gets me back to where I started from.

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    Sales & MarketingLoan Process

    Reviewed July 19, 2024

    It's a scam company! I borrowed $1,000 in order to pay off my loan, they want $4,200. I wish I would have read all the reviews before I even went with this company. There's scams artists and they rip people off.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Because we would like to ensure your privacy, we have addressed your concerns under separate cover.

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    Customer ServiceStaffLoan Process

    Reviewed July 14, 2024

    Advance America, a place that I used to do title loans with referred me to LoanMart. The application process was kind of difficult because they needed pictures of everything in certain kind of ways. Some stuff went through. I had to retake pictures of some stuff a different way to prove it was me, and with the vehicle and license plate and driver's license. It was a little difficult because they are a company in California. Overall, it was good. It just took four days, which put me in a bind because I needed the money a little quicker than that. But I was already in the process, so I just continued with it. Customer service was good. All the interactions were good. Everybody that I spoke with and the people that needed the information got back to me right away and received my emails and everything that I sent. Everything went through okay.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We apologize that the process took longer than you would have liked. We’re glad we were able to help. We truly appreciate your business and look forward to serving you again.

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    Customer ServicePricePunctuality & SpeedStaffBillingLoan Process

    Reviewed July 14, 2024

    I was trying to move and the only thing at that time that I had was my car title. Something came up and I just applied. There were a couple of others but LoanMart seemed to be the better fit for me. The application process was quick. I had to do my title, the pictures and the odometer reading and it wasn’t hard. The representative was very helpful and any questions that I had as far as walking me through it and following up was good. LoanMart had been above and beyond my expectations. I've been able to pay off and reborrow against my loan and even with that, had cheaper payments. If I was going to be late, they were very understanding. There was no hassle about that. I just made sure that if I had a date, I stuck with it. I would recommend that people try LoanMart if they need a loan. The approval odds are good.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Sheyevon. We are thrilled that we were able to help with your financial needs. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We’re happy to help whenever you need us again!

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    StaffLoan Process

    Reviewed July 13, 2024

    LoanMart offered me the highest money per yield on my title. They offered almost 2,000 more than what their next loans were around here. And they were the only one that would do it because once the other local companies saw the chapter 13, and then it was a dismissal, I was red-flagged and disqualified right away. Also, the representative was helpful. Go with LoanMart.

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    Staff

    Reviewed July 1, 2024

    Nelson, Johnny, & Staff at Choice Cash/LoanMart were able to assist me with a financial emergency in a courteous and timely manner. They were a pleasure to work with and went above and beyond to explain everything involved and to ensure that I was well taken care of. I highly recommend them.

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    Rates

    Reviewed June 30, 2024

    The process wasn't easy, but it wasn't super hard. By the ratings, I thought it would be a bit quicker. But two days was all right. Go ahead and do it if you want to.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re glad we were able to help. We apologize that the process took longer than you would have liked. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Customer ServiceStaffLoan Process

    Reviewed June 29, 2024

    Very professional staff and good communicators. Process was simple and direct. Would definitely use them again. Informative and detailed. Documentation required was typical for a loan and the representatives were helpful in assisting. The communication was very helpful. I will use them again.

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    Customer ServiceRefunds & PayoutsBillingLoan Process

    Reviewed June 29, 2024

    The application at LoanMart was easy at first but now I've done everything they asked me to do, they keep calling me back, saying that I forgot to submit this or I forgot to submit that. I didn't do a lien thing. I've done it five times already, and they keep calling me back and saying I need to do it again. I told them today, “I'm not going back and keep doing the same thing over and over again. If that was something in your computer that you messed up, just know that I'm gonna pay my bill and that's just that.” It took me a whole day to get the loan. I thought it would be faster, but all the requirements that they made me go through, made it longer.

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    Response from LoanMart

    CCBank and LoanMart would like to thank you for taking the time to review your experience that you received during your loan application process. We have worked hard to establish an outstanding reputation for quality service and are happy to know that CCBank was able to assist you with your financial needs. While we cannot comment to the specifics of the status of your account on the public forum, we will be addressing your concerns under separate cover.

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    Staff

    Reviewed June 28, 2024

    The process with LoanMart took three days and everything was very good. It helped out in a difficult time in life. People should go with them. If you need help and you're in a spot, LoanMart is a place to reach out to.

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    Customer ServicePriceLoan Process

    Reviewed June 28, 2024

    Doing the title loan application with LoanMart was an easy process. The online quote was a good amount but it was not accurate and they lower the quotes once you call in and do it over the phone.

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    Staff

    Reviewed June 28, 2024

    The lending process with LoanMart went smoothly and took a couple of hours. The reps told me what I needed and got it done. It was an easy transaction. LoanMart set me back a few thousand dollars but other than that, it was nothing bad. The only thing is, I have not received my title back to the car. I didn't know that they held it and thought they just put a lien on it.

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    StaffBillingLoan Process

    Reviewed June 2, 2024

    Do not deal with these crooks. I got a title loan from them in April of 2019, now it’s 2024 and I am still paying on same loan with no end in sight. They’re not the easiest people to deal with. I contacted them about two year ago wanting to know how much longer I had on my loan. The agent wouldn’t give me a concrete time frame. It’s like you will never pay them off. They just have you making payments forever. My loan should have been paid off by now. It’s been 5 years since I have paid them and no reduction in balance whatsoever. I’m thinking about pursuing legal assistance to get this resolved.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Because we would like to ensure your privacy, LoanMart is addressing your concerns under separate cover.

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    StaffRates

    Reviewed May 22, 2024

    I liked the ease of the application process with LoanMart and their reps were great. The associate I worked with was knowledgeable, concise, and efficient. The entire process took me a few hours and I received the funding a day after. Their rate was a bit high, but at the time, it was an emergency, so I really didn't have a choice.

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    PricePunctuality & SpeedMaintenanceBillingLoan ProcessRates

    Reviewed April 26, 2024

    LoanMart should be utilized as a last resort and avoided if at all possible. The rate of interest is exorbitant. Additionally, you will be charged a late fee if the payment is not made by the due date. The company does not offer a grace period and does not work with borrowers regarding payments. It is hard to conceive that a banking institution is no more than a loan shark with no interest in customer satisfaction.

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    Response from LoanMart

    Thanks for taking the time to leave a review. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. However, if that has not been the case, please contact us at compliance@loanmart.com so we can fully review and respond to you. We truly appreciate your business and would be glad to address any concerns you may have.

    Loan ProcessRates

    Reviewed April 26, 2024

    I only had a loan with them for 2 months and paid it off in full. I was told that I would have my title back within 15 business days. I didn't get it like they told. Don't trust them, they also have high rates...

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We apologize that the title release process took longer than you expected. However, we trust that we have fulfilled our obligations as stated in the Agreement. Nevertheless, we ask that if you are having trouble, please contact us at compliance@loanmart.com so we can further review and assist. Thanks again for sharing your feedback.

    Customer ServicePriceStaffLoan ProcessRates

    Reviewed April 16, 2024

    These people are SCUM. Please do not call them for help, find another way to make ends meet. Who charges these interest rates and sleeps at night? My son had a loan and I attempted to pay it off to avoid interest charges and they put me through hell and wanted my information, photos of my Debit Cards and all FAXED to them.. These people are PUKES, they make money off your problems and offer no REASONABLE help… Don’t do it! Stay away!!

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    Customer ServicePriceStaffLoan Process

    Reviewed April 8, 2024

    The finance company that I dealt with let me know about LoanMart, and I called them and talked to a representative about a loan. I needed more money than the personal loan was gonna give, so I did a title loan, and the representative made me understand everything. Some people give you the runaround and try to trick you, but she kept it real. LoanMart ran my information through, and I was approved, then I went on from there. It was so good to where when we needed more money, I turned my husband on to it and he did a loan as well.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed March 21, 2024

    The application at LoanMart was really fast. It wasn't too into detail, but it took all the necessary information they needed. But it was a very smooth transaction. I was very surprised. Regarding their interest, they're a little high. But other than that, customer service and everything else was perfect. They communicated back and forth. I wasn't the one reaching out to them. They reached out to me. It was very easy. I thought it was gonna be a little bit harder than expected, but it was not. The app that they sent is very easy to work with. I'm happy about everything. My dog was almost gonna die and I needed this loan ASAP. I turned to them and they did their 100% to help me. For somebody who's in a tight spot like I was, I would really recommend LoanMart.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase

    Reviewed March 21, 2024

    The people that I talked to at LoanMart were nice. Being it was my first time, it was scary. But for the most part, my experience was okay. I talked to several people. Some people were at ease with it and some people had me iffy with it. But it all worked out in the end. Being able to go on and talk to them and let them know what was going on, worked for me.

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    StaffBilling

    Reviewed March 21, 2024

    They're always kind. I'm completely satisfied. I have also had what allowed me to skip a payment.

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    Customer ServiceStaffBillingLoan Process

    Reviewed March 21, 2024

    The process was time-consuming. I was at the loan place all day. But we got it done. The ladies at the building helped me out in doing it. I asked them if I could pay extra towards it. They said any time, just call, and they'll take a payment.

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    Punctuality & SpeedLoan Process

    Reviewed March 21, 2024

    The process with LoanMart was too lengthy. There was a lot of back and forth paperwork because of them being out of state. Also, you have to pay the loan right back. Within the next 30 days is when it starts. I'm gonna ask for an extension and see how that works. But they worked with me. I went back to the place that referred me to them. I couldn't sign the loan for some reason and they kept on telling me it has to be signed online. After I was approved, the fund came 30 minutes later. They were quick.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Myra. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. Thanks again for sharing your feedback.

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    Rates

    Reviewed March 7, 2024

    The application process is a little rigorous, but not too bad. However, LoanMart has extremely high interest rate. It's over 100%. It's taking advantage of people.

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    LoanMart
    Response from LoanMart

    Mr. Golden:

    We appreciate you taking the time to review your experience with ChoiceCash. We're sorry to hear that the loan process was a bit cumbersome for you. Because we would like to ensure your privacy along with the details involving your loan process, we cannot comment to the specifics of the information pertaining to your account. Therefore, if you wish to discuss this matter further, please contact the Compliance Department at compliance@loanmart.com. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 6, 2024

    The application process was a bit extensive, but it wasn't impossible. There was just a lot of different steps. Then you had to physically go mail something. You had to go to UPS. I ended up having to wait for a whole weekend. It was just a hassle getting everything combined instead of being able to do it all at the house. But everybody was friendly and helpful.

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    Customer ServiceTechLoan Process

    Reviewed Feb. 27, 2024

    Using LoanMart was more convenient than other vendors. I could do things electronically. People reached out when I had questions. So, they follow up on the application. After the initial loan, I got an extension when I couldn't pay it. Around Christmastime, I was short on money, and I was able to get a bit more.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

    Verified purchase
    Customer ServicePriceStaffBillingLoan ProcessRatesTransparencyCommunicationTimeliness

    Reviewed Feb. 25, 2024

    LoanMart's interest is high, but if you're in a position and you need to get money now or within the next day or two, I would highly recommend you for LoanMart. I understand these type of loans are not cheap, but if you're in a bind, they can bail you out. It helped my finances for a while. I've used them twice now. The second time was this last week and I didn't even make my first payment. I just paid them off. But the first time, I made six payments to LoanMart, and I paid them off. So, my experiences have been good.

    The lending process was fine. It was easy. I put in an application to LoanMart. They required certain photos of my vehicle. They had an outline of a vehicle when you pull the camera up to take the pictures and they denied 15 pictures saying, "Redo it," and that got frustrating. They said it was too dark or the picture wasn't at the correct angle. I finally got it right. But that was the only aggravating part with them.

    Customer support was good. One guy called me three times during the loan process to tell me what was going on. They did a wire transfer to Walmart, and he kept me updated on, "We're gonna send it within the next three hours." I was very pleased. I didn't know at the time that they were a title company. But they told me to send pictures of my vehicle, and they got back with me and told me how much loan I could get. So, I did it.

    I called the rep the other day to get a payoff, and when I pulled it up online, it would tell me how much my payment is, and it would give my grand total, but it says, "This is not a payoff." So, I asked the guy what my payoff was, and it was $100 more than the grand total on the computer. I called back the next day, got a different person, and she gave me the exact number for a payoff that it showed on the statement as the grand total. $3,140. But the rep said $3,240. I wasn't sure why there was a $100 difference, but that would be my main complaint if I had one.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Punctuality & SpeedLoan ProcessRatesTimeliness

    Reviewed Feb. 25, 2024

    The process with LoanMart went smoothly. I also didn't feel pressured at all. They were upfront about the information they needed to get the loan processed. They were also prompt in getting things done. After they had all the information, it was completed the same day. However, they have a crazy interest rate.

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    StaffBilling

    Reviewed Feb. 25, 2024

    The payments with LoanMart were lower than the others and the application process was very easy. I did it in just a couple of hours. It was very good dealing with the rep.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. We look forward to being your financial resource again in the future.

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    Customer ServiceBillingLoan ProcessRates

    Reviewed Feb. 24, 2024

    LoanMart had the best ratings overall, and the one-on-one experience was awesome. I did it online. And they sent me my loan to my bank. They would send me texts and emails as monthly reminders of when my payment is due.

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    PriceStaffBillingLoan Process

    Reviewed Feb. 24, 2024

    I ran across LoanMart on the internet and I chose them because they offered more money in their loans but I wish I hadn't. Their payments are too high and on top of that, I had to put my vehicle up for collateral. I tried to tell their rep I'm on disability and on a fixed income and if there was any way that he could get those payments lowered but they don't care. And all they want is their payment. They don't care whether you have trouble making the payments or not. If I had known ahead of time what it was gonna be like, I’d have just passed it on by. I wouldn't recommend them to anybody else.

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    LoanMart
    Response from LoanMart

    Mr. Hayes:

    Thank you for taking the time to express your concerns. We are sorry to hear that you did not have a great experience with your loan. Please be advised that the ChoiceCash Loan is made and originated by Capital Community Bank, a Utah State Chartered bank, Member FDIC. While we cannot comment to the specifics of the status and history of your account on the public forum, we will be addressing your concerns under separate cover. If you have any questions in the interim, please contact the Compliance Department at compliance@loanmart.com.

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 24, 2024

    The application process was smooth. There was a little bit of back and forth, though. Once I got approved, there were certain documents and pictures I needed but it wasn't complicated and the loan agent was available. She would email me what they need and what would and wouldn't work.

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    Customer ServicePriceStaff

    Reviewed Feb. 24, 2024

    The application process at LoanMart was very easy and user-friendly. Any questions I had, they were able to answer it. They disclosed everything upfront, like the cost and the finance charge. The customer service was outstanding as well.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. Thanks again for the positive review!

    Verified purchase
    Staff

    Reviewed Feb. 17, 2024

    The reps at LoanMart were very professional and very informative. The process took about a week. We had a hiccup when it was time to get the money. It was a holiday and something had happened. So, it was a few days longer than I anticipated.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are happy to have been able to assist you with your financial needs. We apologize that the process took longer than you would have liked. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 1, 2024

    LoanMart helped me out in a pinch. I knew going in that it's an astronomical interest rate but that's what I signed up for to be able to do it. I like how the system lets you know that it knows that you got a super high interest loan and things to get your finances in order. I called back a few times, getting clarity on certain things. Although the reps knew I was asking them the same question, they still helped me out. I’d recommend LoanMart to somebody in a pickle.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Jan. 18, 2024

    I had a very crappy experience with LoanMart. When I went in to apply for an additional loan, they told me that I could get up to $5,000, and then they came back and said, “Well, no. We can't honor that because you were late on a payment in November the 23rd of last year.” I said, “No. I was not late on a payment. I made that payment.” I made my payment December the 23rd and then a few hours later, I got a return phone call saying that I was right and that I made the payment. They told me that they could give me the extra funding that I was looking for.

    When it was all said and done, on the 26th of December, the original account was closed and the new account was opened. But they went ahead. Because my payments were made on November the 23rd and December the 23rd. Then when I checked my account on the 26th, they took another payment out. I asked them why they took another payment out and they said, “Well, that was set up on auto payment.” I said, “No. Auto pay was turned off. It was completely turned off because I was having some issues with my bank and I was making my payments manually. I made one in November manually. And I made the one in December manually." They said, “Okay. We'll refund that to you. We will give it back to you.” They gave me a confirmation number.

    LoanMart called me back and said, “No. Sorry. That was our mistake. We cannot do this.” I asked them, “Why can you not do that?” They said, “Well, because that account that was already closed, we can't go back in. It will mess up the structure of the new loan.” I told them that this was not my fault. So, I have been told 100% that that could not get returned to me. That's just the way it is.

    They've made a lot of money off of me for almost two years. I was faithful to my payment every single month. But now, they took this extra payment out. I even asked if there were no other payments that would come out, and the loan officer told me there would be nothing. But then they went in and took out two payments on the 26th of December for $784. So I'm not very happy.

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    LoanMart
    Response from LoanMart

    Mr. Wilson,

    Thank you for taking the time to express your concerns, as this helps us better serve our customers. We are sorry to hear that you did not have a great experience when inquiring about additional funds. While we cannot speak to the specifics on this public forum of the status and history of your account, we are glad that LoanMart was able to assist you with the emergency funds that you needed. If you have any further questions, you may contact the Compliance Department directly at compliance@loanmart.com.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 18, 2024

    My experience with LoanMart was long and dragged out, but it's their policy. They needed a dozen pictures, names and phone numbers. It took me almost a whole day to figure out all they needed. Then I had to go find the UPS office, which, when you live in the middle of the woods in Louisiana, you don't have one on every corner. I had to drive all the way to Shreveport. Once I get paid for, I probably won't do that anymore.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 18, 2024

    The team who helped me get a secured loan was terrific, especially Ricardo. Attentive, friendly, and helpful - he made the whole experience smooth and easy. I truly appreciate the attention and care that I was shown. Ricardo was quick to answer my questions and emails. The money was in my account in less than 24 hours. So fast and friendly! Thank you!

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Jan. 8, 2024

    It was a complicated process with LoanMart because there were a lot of documents that had to be sent over to them. Their system wasn't getting all of them and I kept having to resend a bunch of information through the initial process. They finally got everything and I was able to get the loan, but it it took some time. Also, I don't like how high the interest is because I feel like I'm just paying the interest and not paying the loan down. It feels like a never ending cycle, but I had no choice. I needed funding quickly.

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    Verified purchase
    Staff

    Reviewed Jan. 8, 2024

    Everything's been good. My interactions with the reps were very progressive. They were very diligent in getting things done, and the process was very easy. It could have went for an hour or two, but there was holdup on my end.

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    LoanMart
    Response from LoanMart

    Thank you for the review! We are happy to have been able to assist you with your financial needs. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Jan. 7, 2024

    I needed some cash and LoanMart's rep gave me an option, so I just went with that. I had to get my title switched over, get it shipped off, take pictures of the vehicle, write down the mileage, send in a copy of my driver's license and insurance. It was quite a bit. But their customer service was good and they were very helpful. They gave good detail and insight of what the process was.

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    Staff

    Reviewed Jan. 7, 2024

    I'm happy with LoanMart. They're helpful and easy to work with.

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    Verified purchase
    PriceStaffBilling

    Reviewed Jan. 6, 2024

    The application process with LoanMart took one day. Part of it was that I live on the East Coast and they're based on the West Coast. I filled out my application in the morning and once they opened, which was closer to lunchtime my time, we started processing. So, it was probably just a couple of hours from when they opened. It was a typical application and then I had to take pictures of the vehicle from different sides as well as a selfie and a license plate. LoanMart was an affordable option for me to help take care of some things. It worked as a smart financing offer to help lower some other bills. People should investigate it for themselves and see what the offer looked like and if it worked for them.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaffLoan ProcessRatesTimeliness

    Reviewed Jan. 6, 2024

    When I needed to get my loan, LoanMart helped me tremendously. I did the majority of the process online, then a representative had to do the last part. It was easy. Once I sent off the stuff, LoanMart sent me my confirmation code quick, and I was able to get my money the same day. Title loans are crazy with the prices that they make you pay back, but other than that, LoanMart came through in the clutch when I needed it.

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    Customer ServicePriceLoan ProcessRatesTimeliness

    Reviewed Jan. 5, 2024

    LoanMart's application process was very hard. It was a lot of back and forth. They didn't respond right away when I had questions. I got a letter from them in the mail about a couple of weeks ago, and I was gonna call them on it. It was like something happened where they had charged too much interest, and it was gonna be applied back to the loan, but I would have appreciated if somebody called me and explained what this letter meant.

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    Customer ServiceStaffRates

    Reviewed Dec. 28, 2023

    The application process with LoanMart took a couple of days to get approved because I had to submit other paperwork. When I had concerns, I just called them and the rep was available. The rates were very high. But I needed the money right away and they came through.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Danielle. We have worked hard to establish an outstanding reputation for quality service. We apologize that the process took longer than you would have liked. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 28, 2023

    I had a bad credit and LoanMart was pretty much the only one that would give me a loan at the time. I did everything online and then I had to send pictures of the vehicle and mail them the title. I had it all done in two or three hours. It was straightforward and helped me out when I needed it.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are thrilled that we were able to help with your financial needs. We look forward to assisting you again in the future.

    Verified purchase

    Reviewed Dec. 28, 2023

    Everything was great in my experience with LoanMart. Everything was what I expected, and then more. The application process went through very well. They asked me to do certain things, and I did them. When I got back to them, everything was like ABC. Everything went smoothly. They answered all my questions and they went over and beyond. When I needed them, they came through 100%.

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    Verified purchase

    Reviewed Dec. 28, 2023

    The application process at LoanMart went well. I never had any problems.

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    Hector increased rating by 2 stars.
    Staff
    After a positive interaction with LoanMart, Hector increased their star rating.

    Original Review: Dec. 19, 2023

    While the people that I spoke to were courteous and polite, not all the information was provided as to funds availability. You will have to file the lien at your county/parish, tying up your collateral at that moment. While this is not an issue in itself, initially, I was informed that upon presenting the receipt of the lien transaction, I would receive the funds. This then changed to “upon verification from the state, then you get the funds”. My state went from 5 to 7 business days to 10 business days, with no promise that it would be done by then. Had I known this, I probably would have gone a different way. While LoanMart has offered to give me a release of lien, this will take place the process even further out if I now take this route. Please inform your customers that their funds are dependent on the state doing their job, and not just you getting what was asked of you.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear that the loan process was a bit cumbersome for you. Because we ensure your privacy along with the details involving your loan process, we are unable to comment on the setback that you encountered but do note that it was not a result of the ChoiceCash loan process. Should you wish to discuss this matter further, please contact the Compliance Department at compliance@loanmart.com. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Dec. 7, 2023

    The loan application process was great and the loan offices were very good and thorough. They explained everything and made sure I understood all of the questions. They also made sure everything was good and I was comfortable with the loan and the payments. It was an easy process and everything went well. My experience with LoanMart has been great. They were professional, quick and courteous. You shouldn't miss a payment because LoanMart will most definitely keep reaching out.

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    Verified purchase

    Reviewed Nov. 20, 2023

    Getting the money from LoanMart was easy. From application to approval was a day because I had to gather my information. I'm not computer-savvy so it was a learning experience. But on their end, it was simple.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Kenneth. We are excited that we were able to assist you in a prompt manner. We’re happy to help whenever you need us again!

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    Punctuality & Speed

    Reviewed Nov. 20, 2023

    The application process was easy and quick. Working with them gave me a chance to get caught up and if anyone asked me about them, I would say it's a good choice.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We look forward to assisting you again in the future.

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    Billing

    Reviewed Nov. 3, 2023

    Everything was smooth. The process took about 10 minutes and receiving funding took a couple of hours. Also, making payments is real easy. You can make them online.

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    StaffBilling

    Reviewed Nov. 2, 2023

    So far, it's been good with LoanMart. It helped me a lot at the time. But I was a little bit perplexed about how to get a picture of myself along with the car license plate. That process was a little daunting. Also, I've heard that if you miss a payment, they will pick up your vehicle. All else was well.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. Please be advised that the “Selfie” is part of CCBank’s Underwriting Guidelines to ensure that you are in possession of the Vehicle and is part of the Identity verification aspect of the loan. Thanks again and we hope you'll continue to choose ChoiceCash in the future.

    Verified purchase

    Reviewed Nov. 1, 2023

    Give LoanMart a try. My application process went well. There wasn't a lot of paperwork.

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    Verified purchase
    Customer ServiceBilling

    Reviewed Nov. 1, 2023

    I've been with LoanMart for over six months now. I make payments over the phone and it has been fine.

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    Customer ServicePricePunctuality & SpeedBillingLoan ProcessHonesty & Transparency

    Reviewed Oct. 17, 2023

    If I could leave no stars I would. No one should ever use LOANMART for a title loan. Customer service after getting loan is horrendous. Handful of times being put on hold, then disconnected, then transferred to wrong departments. Fees are ridiculously high. To make payments you can’t pay directly to them, you have to use a third party service, which charge a fee. Towed my car after being late for 31 days, without notice, then had to pay entire loan before getting it back. Was told I didn’t have to pay any fees at the tow company, which was a lie. On top of another fee to the police department.

    If you’re looking for a title loan look elsewhere. They have several lawsuits against them, available to look at online. I wish I would have done more research before dealing with this shady company. They get away with loopholes because they are a California company partnered with Capital Community Bank which is in Utah. Smart business for them, crappy for customers.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Jessie. We are sorry to hear that your experience with us did not live up to your expectations. We have addressed your concerns under a separate cover.

    Customer ServicePriceOnline & AppStaffLoan ProcessRates

    Reviewed Oct. 4, 2023

    The staff is incredibly rude! Interest rates are incredibly high (talk about loan sharking) and their app is terrible. I will NEVER make this mistake again! Please think before you take out a loan from this company. Not only are the rates terrible, the people that I spoke to about getting more information on the loan (my fault for trusting this company) was so rude! Remember a $5000 loan can cost you up to $15000 if you pay it back in 3 years, also remember there are other companies that charge much lower than this! Do your research. I bought a car so my loan is being taken care of from the dealership and I no longer have to deal with this terrible company.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Faith. We are sorry to hear that your experience with us did not live up to your expectations. We have addressed your concerns under a separate cover.

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 27, 2023

    Applying thru LoanMart was very easy and it was completed within 24 hours. Then, the funds came in less than 48 hours. The rep who helped me was awesome and she explained things to me. This is my first time ever applying for a title loan so I had a lot of questions. She answered them and I was comfortable with her answers. Also, they had me take photographs, so I took them. I had to submit my title then there was a form I had to print out and sign.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We look forward to assisting you again in the future.

    Verified purchase
    Staff

    Reviewed Sept. 16, 2023

    The application process with LoanMart took time but it wasn’t that much and getting the funds took no time. I had to go to Lafayette and turn in my paper to FedEx. And everything was good. The reps were nice and looked forward to helping me.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 7, 2023

    I needed some extra cash to move into a different place. I liked that I could do everything online with LoanMart and I didn't have to go into an office. The process was very easy and it only took a couple of hours. You talk to a representative about your needs so you can get preapproved. And then you talk to a loan officer to finalize any loans. They send you the paperwork and you sign electronically. They send you three options to get your money. All of them have been really positive, polite, and nice. They were always really patient with me when I asked questions.

    Overall, the experience was very quick and easy. There was no pressure at all. Sometimes, when you're dealing with loan officers, they put a lot of pressure on you. But LoanMart was very considerate. Every once in a while, they will send you an opportunity to get more cash if you need it, which is nice. They let you know instead of having you see if you can get more.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Shaun. We are happy to have been able to assist you with your financial needs. We look forward to being your financial resource again in the future. Thanks again for the positive review!

    Verified purchase
    StaffLoan Process

    Reviewed Aug. 17, 2023

    It was a very smooth process with LoanMart and the people were nice and very professional. Everybody seemed to know what was going on. I reapplied for a loan after three months. They let me get another one for paying on time. I like the way they operate and I recommended them to my family members.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. Thanks for your business and referral.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 9, 2023

    The lending process at LoanMart was easy and fast. I just answered questions online and then called them. The only problem that I had was, finalizing it on a Saturday and they had sent it at 7 o'clock at night. I was already at work. So when I got up Sunday to do the document part of it, it was already expired 'cause they only left it for a couple of hours. And they didn't let me know that. But first thing Monday morning, it was all taken care of. I went and got my money Monday night. It wasn't really a big deal. The rep I worked with was great. Called me when she said she was gonna call me and took care of everything. I'd recommend LoanMart. Even over the weekend, I still had my money in 48 hours.

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    Punctuality & SpeedBilling

    Reviewed Aug. 8, 2023

    I had a good experience with LoanMart. They explained what the process was and how to do the title. The whole process the first time took a day. After that, my refinance was within an hour. They're a good company to go through when you need to use it. At first, I was iffy, but the reviews that I read before were people complaining about not paying or getting a payment late. I knew that wouldn't be my problem, so I overlooked it. I was glad I did because I've never had a problem with getting the payment in and setting it up online. It was simple.

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    Loan ProcessRates

    Reviewed Aug. 8, 2023

    I got an auto loan from LoanMart. I did it online. I filled out the form and sent it in. The rates were extremely high. But that was part of that type of loan.

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    StaffRates

    Reviewed Aug. 5, 2023

    The rep was nice and polite. LoanMart had a lot of paperwork but the process took less than a day. It’s a good company to work with and they helped me in many ways. I wish they could lower the interest rate, though.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review. We are happy to have been able to assist you with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Punctuality & SpeedStaffTimeliness

    Reviewed July 22, 2023

    I encountered a few technical glitches, but once those were fixed, the process went very smoothly. Because my approval came very late in the day, my funds were deposited the next day. They were very easy to work with and everybody was very helpful and friendly.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Lynda. We are happy to have been able to assist you with your financial needs. We apologize that the process took longer than you would have liked. Thanks again for sharing your feedback.

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    Customer Service

    Reviewed July 19, 2023

    Ivan and team were very attentive to my urgent needs and predicament. Ivan in particular walked me through the process and provided me with the details that I needed to proceed and feel comfortable and trusting. They followed up with me every step of the way. The expected amount was in alignment with the industry and I did not feel cheated.

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    PriceRefunds & PayoutsStaffLoan ProcessRates

    Reviewed July 18, 2023

    Watch out for this company. Has outstanding growth at the cost of consumers. Do not use them. Loan at 70% interest. You will end up paying 4-5 times the amount loaned. Made a mistake. Now paying for it.

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    LoanMart
    Response from LoanMart

    Mr. Velasco, while you continue to allege allegations previously addressed, we encourage you to please see the communication sent to you directly on July 20, 2023 wherein your concerns were addressed under separate cover.

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    Punctuality & SpeedStaffBilling

    Reviewed June 2, 2023

    LoanMart is the best. There was no hassle. The process was quick and the rep was excellent. He helped me through the process and made it easy for me. My only concern was the late date of when my payment is supposed to be made and the fees that come with it.

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    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash, it’s always great to get positive feedback. To avoid any late fees, we would recommend contacting our Customer Service Department and setting up your account for auto-pay to ensure that your account is paid on or before the due date to avoid any late fees. Should you require further assistance, please contact us at compliance@loanmart.com. Thank you for being a ChoiceCash customer!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 25, 2023

    LoanMart's overall lending process was straightforward. It took a day. As far as the application, we had to go back and forth a couple of times. I was approved about two hours later. The representatives were pleasant. They were nice people and had no attitude and straight to the point. Working with LoanMart helped me out of financial hardship.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Refunds & PayoutsStaff

    Reviewed May 25, 2023

    The reps were nice, helpful and knowledgeable. It was also a simple application, but I have to pay back quadruple the amount of money I borrowed. I wish I knew that it would have been that high to pay back.

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    Response from LoanMart

    Thank you for taking the time to review your experience with ChoiceCash. We have worked hard to establish an outstanding reputation for quality service, and are happy to know that CCBank was able to assist you with your financial needs. CCBank and LoanMart have addressed your concerns and a response will be sent via email and USPS to you directly.

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    Customer ServicePunctuality & SpeedBillingLoan Process

    Reviewed May 25, 2023

    The approval Process is lengthier than expected and the loan disbursement takes a day rather than a few hours as expected. But my overall experience is satisfying. Customer service was available every time I called. And the many payment options work well for my busy schedule.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We apologize that the process took longer than you would have liked. We are happy to have been able to assist you with your financial needs. We look forward to assisting you again in the future.

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    Customer ServiceStaffLoan Process

    Reviewed May 19, 2023

    The customer service team was great with providing me with the help and the services that was needed to help to obtain and to secure my loan and I would recommend the LoanMart and their customer service team to my entire family and my friends.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are happy to have been able to assist you with your financial needs. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Punctuality & SpeedStaff

    Reviewed May 7, 2023

    LoanMart is a pretty good company. I like how they handle themselves. They're good people, too. The application process went very fast. Working with them was a very fair deal. It's made my life a little bit better. I'm not in the situation that I was in. It helped me out. I've recommended almost four people to them.

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    Response from LoanMart

    Thank you for the 5 star review! It always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Punctuality & SpeedBilling

    Reviewed April 28, 2023

    My experience with LoanMart was good. It was smooth and easy. They're all online and I'm pretty familiar with online stuff. Everything was quick. The application took around 5 to 10 minutes. I handed over the title and they just needed the pictures. They assisted me and if I have any questions, they would answer and clarify with me about making payments. Go for LoanMart.

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    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. We have worked hard to establish an outstanding reputation for quality service. We’re happy to help whenever you need us again!

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    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed April 27, 2023

    LoanMart had decent rates and they were quick. I did the process in one day and the reps were friendly. I just needed a short-term finance. I had the loan for three weeks and by the time my first payment was there, I had paid it off. LoanMart is good if you need quick money.

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    Response from LoanMart

    Thank you for the 4 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We’re happy to hear we were able to help! We look forward to assisting you again in the future.

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    Customer ServiceCoveragePunctuality & SpeedStaffLoan ProcessTimeliness

    Reviewed April 16, 2023

    The first rep was a gentleman. He was a loan officer, and he told me what I needed to submit and that they sent me this website that I had to submit my documents, and I submitted them. He made everything nice and simple. He was off the next day, so a lady who covered for him called me and said that I had to FedEx everything by a certain time. I did that, and everything was done. It was quick.

    I had a situation where my money wasn't deposited immediately. The voided check had my account number, but there were two dots in between three numbers, so they misentered my bank information. They told me that if I submitted my paperwork by 12:30, my time, I would have the money deposited that night. But because there was a typo in entering my account number, I didn't get the money for four days. That was because they sent the money to the bank, but the bank had to reject it, because they didn't enter in my account number correctly. That took them three days for that. But the gentleman that I talked to was on top of it and took care of everything for me. Whenever I emailed him, he responded immediately. And when I told him I had problems getting my stuff deposited, he took care of it for me. It was a pleasure dealing with LoanMart.

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    Response from LoanMart

    Thanks for the 5 star review! We're happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We apologize that the process took longer than you would have liked. Thanks again for the positive review!

    Verified purchase

    Reviewed April 14, 2023

    Everything was handled well. I'm gonna continue to use LoanMart.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceStaff

    Reviewed April 14, 2023

    I filled out the information, then somebody from LoanMart called and we went through everything. And then I was approved. The process was easy and they explained it well. They were also friendly and nice. Overall, the experience was great.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to being your financial resource again in the future.

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    PricePunctuality & SpeedStaffRates

    Reviewed April 7, 2023

    I love LoanMart. They were cheaper and much less. I had to take pictures of the vehicle, and I did everything online. I sent all my information and driver's license. It wasn't a long wait. I can pay a large amount like I paid $500 not long ago to bring some of the interest down. That was great for me. And when I went back to try to refinance, it was even easier. So, I'm satisfied. I liked the rep's willingness to help me and to explain and answer all my questions because I ask a lot of them. Try LoanMart because they gave me a good deal. I enjoyed my experience.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We’re happy to help whenever you need us again!

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    Customer ServicePunctuality & Speed

    Reviewed April 5, 2023

    When I put my stuff in, they declined the amount I was asking for because they didn't include my Social Security. They called me and let me know they were gonna cut it way down. I said, “No. That's not right at all. Y'all offered me this much. I was asking for half of that. And now you're gonna cut it down even more. Never mind then. Cancel the whole mess.” They called me back couple of hours later and said they made a mistake and didn't include my Social Security income for the year. So they processed my application and said they would give me the amount I asked for. So I continued.

    It was a dragged-out process. It took a week when the website said, "Just three easy clicks".Then they sent me the paperwork and I filled it all out. I Fedexed it to them and they said it was their mistake and they had to send me corrected PDFs to print out and sign on the correct line. They put my information in the wrong section and had to redo that. I got that all filled out, and sent that all back in. I got really frustrated. They led me to believe it would only take a couple of days, and I missed the deadline I needed the money for.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Mark. We’re sorry to hear that the loan process was a bit cumbersome for you. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. Thanks again for sharing your feedback.

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    Rates

    Reviewed April 2, 2023

    I had a good experience. It was straightforward and I understood everything. The only problem I had is the interest rates. That's robbery. There ought to be a law against it. And LoanMart preys on people who are in need. So, I wouldn't have done it had I had been able to do something else. Had I been able to do something else, I wouldn't have gone this route. At the end of the day, it's about the rates and the money. So, I wouldn't recommend this on anybody.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Benjamin. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    Staff

    Reviewed March 30, 2023

    The application process was easy and I had a good experience with the rep I worked with. I just had to take a bunch of pictures, VIN number, present pay stubs and identification. I recommend LoanMart.

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    LoanMart
    Response from LoanMart

    Thanks for the 4 star review! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!

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    StaffLoan ProcessRatesTimeliness

    Reviewed March 30, 2023

    When I applied with LoanMart, my application was approved on the same day and the rep who assisted me was very good. I was asked to submit proof of residence and income, as well as the vehicle title. The rep was a nice person and had knowledge about the company and the loan. The annual percentage rate is too much but other than that, I had a very good experience with LoanMart.

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    LoanMart
    Response from LoanMart

    Thanks for the 5 star review! We’re happy to hear that you had a positive experience with us. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

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    StaffHonesty & Transparency

    Reviewed March 26, 2023

    I wanted to take the time and effort to identify Nam and his Staff were all so Professional and made me feel at ease. I truly saw their value and honesty in every phase of work they did for me. I’d tell anyone to try them and then know You Chosen The Best! They work in such rhythm throughout each stage of work that is awesome to know and receive!

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 23, 2023

    Loanmart's system does not make it very easy if you don't fit their mold as far as providing documentation. They did not give any opportunity when uploading things to explain anything. It was just, "Upload the documents, and then we're going to reject them three or four times until you call." One time, they explained that they were looking for a different document, even though there are two of them that get filed in a tax return. So, that was fun. "No, we don't want that Schedule K. We want the other Schedule K." The instructions just say, "Upload Schedule K." Once we called, they were able to figure out what we needed to send them then they were able to add some notes to the account.

    Most of our stuff was done online, but any conversation I had with the reps was very professional. I had to call the phone number and ask them how we were supposed to provide something that didn't exist. If you are not a business owner, I'm sure that the process is simple. Go have at it. If you're a business owner, get ready for a lot of back and forth. That's gonna be true with any company though.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Cary. We’re sorry to hear that the loan process was a bit cumbersome for you. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We truly appreciate your business and look forward to servicing you again.

    Verified purchase
    Staff

    Reviewed March 18, 2023

    I needed money and LoanMart was there for me. It’s was easy. They were very nice and always answered my questions very friendly. I would recommend them to my family and friends. Keep up the good work. This really help me in time of need.

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    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We are thrilled that we were able to help with your financial needs. We’re happy to help whenever you need us again!

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    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessTimeliness

    Reviewed March 10, 2023

    I'm scared because I don't want them to say that they didn't receive my payment and take my car because that is on a lot of the reviews that they have about them. Also, one of the reps told me that I was just gonna be waiting for an email. But then, that rep calls me and tells me to sign the title of the Fedex the way it's supposed to be for them, send it in and I would be getting my loan that day. He never told me I was gonna have to wait until my title gets there. I didn't like the part where I was told the funds are gonna get put into my account the same day when they know and then they did not want to come to the phone. Other than that, I'm impressed because the reps were eager to help.

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    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Laticia. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We look forward to being your financial resource again in the future.

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    Customer ServicePunctuality & SpeedOnline & AppStaffBillingLoan ProcessRatesTimeliness

    Reviewed March 9, 2023

    During the application process with LoanMart, I called them and then, they emailed me. I told them all the information and they emailed a paper filled out with what we went over. I read it and hit sign. The first time I was with them, I had to sign my signature on my phone. Now, when it comes up, I'd touch it and it puts that same signature right there on it. So it works out perfectly. If you're approved, as soon as you get the paperwork sent back to them through the email or their document upload link and the documents are good, they release the money. Usually, it takes me to the next day. Because by the time I get my paperwork in, it's so late in the day. They did a direct deposit straight onto my debit card. The interest is a little high but if your payments are on time, it comes down $4 each month. LoanMart is helping me. I can't ask for better because no other place will loan me anything.

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    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to assisting you again in the future.

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    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2023

    The application process was very fast. They really helped you step by step. The only problem was having to go to Fedex and ship off the title. But other than that, everything was smooth.

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    Response from LoanMart

    Thank you for the 4 star review! We’re glad we were able to help. We truly appreciate your business and look forward to serving you again.

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    Loan Process

    Reviewed Feb. 23, 2023

    My experience was great! LoanMart was very easy to work with. They explained everything great and were always available to answer any questions I had! They kept me informed of everything step they were taking with my loan. I will definitely use them again if needed!

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceLoan Process

    Reviewed Feb. 5, 2023

    Applying for the title loan with LoanMart was easy. I applied and they got back to me and said I was approved. It took maybe a half hour to get all that done. They had to take pictures of the car but all-in-all, it didn't take long.

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    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to assisting you again in the future.

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    Customer ServiceCoveragePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Jan. 26, 2023

    I wanted to pay off my credit card. Loanmart did the process pretty quick. They were able to help me pay off my credit card debt. So it was pretty cool. But they got a real high interest rate. I plan on paying them off for like a month or so. The application process was fairly straightforward. You gotta take pictures of your car and make sure it's in good condition, and then also take pictures of the insurance. Then they will verify a few things and that was pretty much all I did to get my loan. For the most part, the reps did pretty good. The woman that I worked with was pretty straightforward about everything. Any questions I had, she got back to me fairly quick.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Shaun. We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed Jan. 26, 2023

    I like the monthly low payment with LoanMart. They also tend to pay more. They search your title and how to get things off your credit. It wasn't like they were trying to rip me off. When you talk to them, you're not talking to a robot or a machine. You're talking to somebody that's in America and understands. They sit on the phone with you when you get the loan. They did a budget with me and talked to me about the loan, what I was getting it for, and the benefit of paying it back. They also told me if I pay extra every month, I can get the payments down lower. They worked with me. We came up with a budget and on how to pay it back on short term and save with interest payments. If ever in emergency, I would go to them. I've been extremely satisfied.

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    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 22, 2023

    The loan team was very professional, easy to work with, I enjoyed the experience. Especially Kiara who was very helpful and understanding, with great advice for accomplishing the goal. Received the funds in my bank account in a reasonable amount of time.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Kiara provided you with excellent service! Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

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    CoveragePunctuality & SpeedLoan ProcessRates

    Reviewed Jan. 11, 2023

    If you need cash and need it quick to cover something, out of all the loan companies, LoanMart is the best. I've used them a couple of times and the process is really easy. For my last loan, everything was smooth and I completed the process in a day, which was really fast. But they got to knock down the interest rate a little bit.

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    Response from LoanMart

    Thank you for the 4 star review! We are excited that we were able to assist you in a prompt manner. We’re glad we were able to help. We’re happy to help whenever you need us again!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 9, 2023

    Javier, Kelsey and LoanMart saved me from a sticky situation when I had a hard start at a new job. They were efficient and helpful and I got funded quickly. I honestly don't know what I'd have done without them.

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    Response from LoanMart

    Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Javier and Kelsey provided you with the 5-star service we strive for. We’re happy to help whenever you need us again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 15, 2022

    LoanMart's application process was easy and self-explanatory. The representative I worked with was informative, helpful, and very attentive. He wanted to know if I had any questions, so that felt good. I was impressed with his customer service. He was very concerned, as far as whether I understood the terms and the conditions. He made sure to ask multiple times if I was okay with it. LoanMart got me the money quickly, and they were responsive. They responded to my emails.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We look forward to assisting you again in the future.

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    Punctuality & SpeedStaff

    Reviewed Nov. 30, 2022

    The process with LoanMart was really smooth. The person I worked with was excellent. He gave me everything detail by detail. I would highly recommend LoanMart. It's a fast process. It's more convenient. It will help you with whatever you need as far as the money situation.

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    LoanMart
    Response from LoanMart

    Thank you for your 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Customer ServicePriceLoan Process

    Reviewed Nov. 20, 2022

    I got a title loan from Loanmart and crashed the car while I still had the title loan. They repossessed the car and sold it but are still trying to charge me even though they got the money for the car. My loan was for 2500 and they are asking for over 8k. Then they started calling my family members and jobs and harassing me and threatening me.

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    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Could you please reach out to us at compliance@loanmart.com (please include your name, contact info and any additional details to help catch us up on this issue), so we can properly track and look into this issue.

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    StaffBillingLoan ProcessRates

    Reviewed Nov. 20, 2022

    There was a lengthy process with taking pictures. I'm a college student, so that's hard sometimes, but we worked around it. We had to change the lienholder as the Capital Community Bank, and they removed the DMV fee where we didn't have to send the title in. LoanMart was able to set my payment the way I needed to. They were very helpful with everything. They did everything they possibly could to help me get the loan, the approval rates and the amount that I needed. It provided me with a good sense of a stability to be able to pay the loan back.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear that the loan process was a bit cumbersome for you. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Staff

    Reviewed Nov. 5, 2022

    The process was easy. The rep was nice.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!

    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed Oct. 20, 2022

    I was out of town when we had to process a loan with LoanMart and it was really the most inconvenient, but everything was fine, except for the fact that I had to take a picture next to the car. I was in a completely different state and I had to pay my son $100 to drive to me so I could take a picture of the car and get the loan. But I get it. Anybody could try to get a loan on something and if it's a torn up vehicle, what kind of collateral is that? Other than that, the entire process took a week and I'd tell friends and family good things about LoanMart.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jeremy. We have worked hard to establish an outstanding reputation for quality service. We’re glad we could help. We look forward to assisting you again in the future.

    Verified purchase
    Staff

    Reviewed Oct. 19, 2022

    The application process with LoanMart was nice and convenient. The representatives were all pleasant, courteous, and able to answer my questions.

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    LoanMart
    Response from LoanMart

    Thank you for the 4 star review! We have worked hard to establish an outstanding reputation for quality service. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2022

    I'm very satisfied with LoanMart. Everything was over the phone and the experience was very straightforward. I plan to keep paying and hopefully, keep doing business with them.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2022

    It took me 30 minutes to an hour to go through the entire process at LoanMart. Everybody I spoke to was helpful. The only thing I don't like is if it's due on the 21st, nobody should call me until the 22nd. Don't call me on the day of. I don't need to be reminded. If I missed the 21st and then on the 22nd, you'd call, that would be fine. Besides that, everything else is pretty good. They also send you a reminder text, which is amazing.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Danielle. We are excited that we were able to assist you in a prompt manner. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Sept. 29, 2022

    Go ahead and apply. I had a wonderful experience working with them. I went with a title loan and the process was super smooth. They were really accommodating and patient. I know that it was hard because it was over the phone, but they were really understanding. Because they approved me, I was able to move into a new house. Thank you LoanMart.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 16, 2022

    Customer service was very helpful. I just had to upload the paperwork and they let me know they received it. Everything was done pretty quickly. The process took about a day. Once everything was approved, I receive the money instantly. The terms were fine and I agreed with everything. I have the option to pay off the loan sooner so that’s even better.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Latwanecia. We are happy to have been able to assist you with a ChoiceCash loan! Thanks again for the positive review!

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsBillingLoan Process

    Reviewed Sept. 3, 2022

    The first person that I spoke with scared me off. He wanted to run my credit, so I said I didn't think my credit was bad, but he said he's seen people get loans with not that well of credit. "Let me see." When he ran it, he wanted to transfer me immediately to somebody else and gave some spiel. I thought it was a scam, but after that initial person, the lady that I dealt with to get the loan was wonderful. She knew I was having a hard time and that I wanted to get it done by the end of the day, because I was in a really tight corner. It was a little rough for me, because I didn't have a printer, but she got me through it. It got done by the end of the day, and I really appreciated it.

    I had to do everything over the phone, and personally, I understood what LoanMart wanted me to come up with was very reasonable for what they were giving. They give a loan, so they want proof of income. I had direct deposit, and they were cool with a bank statement. They also wanted the title and pictures of the vehicle. You had to put the title in the package, and they pay for it, for you to go pick it up. They have you sign documents, but they trust you to put the title in there, take a picture of the receipt and still give you the payment. What they only want is you to send a picture of the receipt. It took hours, but it was easy and fairly reasonable and they did exactly what they said they were gonna do. So I appreciate LoanMart.

    At first, I didn't know about LoanMart, 'cause they don't have an office here in Oregon, and I was really skeptical. I only said 2,000, and they were willing to give me up to almost $9,000 for my vehicle. I could've paid for a funeral with that. My vehicle is worth more, but if I was in a really terrible spot and I really needed some money, they will make it happen for me. I recommend LoanMart totally. I gotta make my first payment, even though I plan on paying them back faster, so I'm about to make a big payment to them. I recommend anybody in a tight spot to have a car title loan with them.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We’re glad we were able to help. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    StaffTransparency

    Reviewed Sept. 2, 2022

    The rep was fine, not persuasive, but laid out the facts. The process could have been done within an hour. But it took me a couple of days as I was pondering over it. The process was fairly transparent and pretty smooth.

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    LoanMart
    Response from LoanMart

    Thanks Richard for taking the time to leave a review. We’re glad we were able to help. Thanks again for sharing your feedback.

    Verified purchase

    Reviewed Sept. 1, 2022

    They were easier to work with than the other companies. It was a pretty fairly simple process. They were very pleasant to deal with.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again for the positive review!

    Verified purchase
    Customer ServiceCoverageStaffLoan Process

    Reviewed Aug. 20, 2022

    LoanMart was easier to do. I didn't have to go find an office to get the loan. I didn't have to make sure the vehicle was taken to them. I could do everything over the phone and just fax things back and forth. But then things got complicated. It was just the process of getting all the information to them. It wasn't as easy as I thought it was at first. Initially, I just had to download or upload everything to them.

    I had to have the title transferred from my boyfriend's name to my name and it was a lot of work after a while. I had to download insurance, the title, my driver's license, and some paperwork from the DMV. It was just back and forth, and back and forth. Also, there was a holiday so there was a four-day weekend. I didn't talk to them for four days. The loan got dropped and they told me I couldn't get a loan or I didn't have an application and I had to redo it. They said that if I didn't stay in communication with them within 24 to 48 hours, the loan is thrown out and I would be denied. I was pissed about that.

    I had to start all over again and redo the whole thing, which means they had to check my credit all over again, which put another point against me. I wasn't really happy. It was supposed to be a 30-minute process. But it took me over two and a half weeks to get the loan. Now, I'm just trying to figure out a way to get the loan paid off so I can get rid of it. I'll never try and get a loan ever again. I would rather be in debt to a family member. LoanMart could've explained the whole process a lot better.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with LoanMart,Jaime. We’re sorry to hear that the loan process was a bit cumbersome for you. Our apologies for any miscommunication and thank you for bringing this to our attention. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Aug. 12, 2022

    Everything was explained to me properly and when it comes down to paying, they work with me on my schedules. So I really like it. Also, their interest rate is very low compared to other places.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re delighted to hear about your positive experience with ChoiceCash. We’re happy to help whenever you need us again!

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Aug. 5, 2022

    LoanMart seemed to be the most reputable company to go with as far as online options were concerned. The application process was pretty simple and smooth. They gave an online upload option that was secure to upload any documents. The rest of the information was done over the phone. The initial rep that I had sucked and he lacked communication. I spoke with him once and tried to reach out with additional questions but never heard back from him. I may have just had someone that was really busy. Anytime I called, they always said that he was with another client. I would have liked for him to at least acknowledge the emails that I had sent.

    I ended up calling. The rep that was able to actually answer all of my questions was who I continued to work with. Everyone was knowledgeable. From beginning to end, the process took about 24 hours. That's partially my fault because they gave me information and I wanted to continue to do some more research before I decide to sign an agreement.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Brittany. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been.. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    TechStaffLoan ProcessRates

    Reviewed July 30, 2022

    I was preliminarily approved for a loan given the amount of money I was making. I included my contract that I received, as I have accepted a teaching position at a local public school. It included my salary. Additionally, my husband’s financial info.was included due to my recent arrival to the area. The company requires selfies. They were not as interested in helping me after receiving my picture, as I am an African American woman. They came up with lame excuses for not approving the loan and they also changed my loan # that is required to upload documents into their system in an effort to have another alibi to substantiate why they wouldn’t approve the loan. DON’T WASTE YOUR TIME WITH THIS HORRIBLE COMPANY IF YOU ARE OF A CERTAIN PERSUASION!!

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    LoanMart
    Response from LoanMart

    Thanks Trisha for taking the time to leave a review. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Staff

    Reviewed July 26, 2022

    The LoanMart reps did a good job. The application process wasn’t difficult at all, and my experience was great.

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    LoanMart
    Response from LoanMart

    Thanks much for the review, Detaurus! We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed July 12, 2022

    The application process with LoanMart went okay. I had to keep calling back but the guy came through. That took probably a day and a half. That aside, customer service was cool and nice. The rate and terms of the loan were pretty fair. I had a little problem so I had to call them back. I got into a little accident and the front wheel came off my car and popped the ball joint. Also, I was gonna ask LoanMart for an extension.

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    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed July 11, 2022

    My experience with LoanMart went pretty well. They made things a little easier than I thought it was going to be. The process was really quick and simple. The rate could have been a little bit lower but it could have been worse at the same time. With the loan, I got some necessary bills paid.

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    Customer ServicePriceLoan ProcessRates

    Reviewed July 6, 2022

    Don't trust this company. They will take your money and your car, and then charge you so much interest. That is ridiculous and unheard of. They are loan sharks and should be shut down and have no business license, ** customer service and the people working there are idiots. Save your money. Go somewhere else.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Customer ServiceLoan ProcessTransparency

    Reviewed July 2, 2022

    I was approved for a loan through LoanMart and OH MY GOD! The run around and laziness and ** they tell you. I spoke to 5 different people and nobody was updated. Let's not talk about lunch everybody’s excuse, 30 min? Nope.. 1 hr? Nope... 2 hrs maybe a response. If you upload docs online, expect 48-72hrs for any funds. Not good for emergency funding. I ask for official copy of their policies because of the stupid excuses and they couldn’t provide it. I asked for a supervisor and I was denied. Completely shady, shaky and unethical.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

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    LoanMart (formerly 800loanmart.com) Company Information

    Company Name:
    LoanMart
    Company Type:
    Private
    Year Founded:
    2001
    Address:
    PO Box 8075
    City:
    Van Nuys
    State/Province:
    CA
    Postal Code:
    91409
    Country:
    United States
    Website:
    www.800loanmart.com