LoanMart

I had to do everything over the phone, and personally, I understood what LoanMart wanted me to come up with was very reasonable for what they were giving. They give a loan, so they want proof of income. I had direct deposit, and they were cool with a bank statement. They also wanted the title and pictures of the vehicle. You had to put the title in the package, and they pay for it, for you to go pick it up. They have you sign documents, but they trust you to put the title in there, take a picture of the receipt and still give you the payment. What they only want is you to send a picture of the receipt. It took hours, but it was easy and fairly reasonable and they did exactly what they said they were gonna do. So I appreciate LoanMart.

At first, I didn't know about LoanMart, 'cause they don't have an office here in Oregon, and I was really skeptical. I only said 2,000, and they were willing to give me up to almost $9,000 for my vehicle. I could've paid for a funeral with that. My vehicle is worth more, but if I was in a really terrible spot and I really needed some money, they will make it happen for me. I recommend LoanMart totally. I gotta make my first payment, even though I plan on paying them back faster, so I'm about to make a big payment to them. I recommend anybody in a tight spot to have a car title loan with them.

I had to have the title transferred from my boyfriend's name to my name and it was a lot of work after a while. I had to download insurance, the title, my driver's license, and some paperwork from the DMV. It was just back and forth, and back and forth. Also, there was a holiday so there was a four-day weekend. I didn't talk to them for four days. The loan got dropped and they told me I couldn't get a loan or I didn't have an application and I had to redo it. They said that if I didn't stay in communication with them within 24 to 48 hours, the loan is thrown out and I would be denied. I was pissed about that.

I had to start all over again and redo the whole thing, which means they had to check my credit all over again, which put another point against me. I wasn't really happy. It was supposed to be a 30-minute process. But it took me over two and a half weeks to get the loan. Now, I'm just trying to figure out a way to get the loan paid off so I can get rid of it. I'll never try and get a loan ever again. I would rather be in debt to a family member. LoanMart could've explained the whole process a lot better.

We told the rep our situation. Because, at the time, I hadn't started work, but I had a contract for work. And she said, “Unfortunately, we wouldn’t have a loan for you, but you added your husband as a co-signer, we could.” And I specifically asked, “Would that change the rate or hidden fees or anything?” She said, “No. It’d be just exactly the same. I understand that’s the fear of a lot of people. It does not do anything other than just make it also reliable. Once you start getting paid, the payments go down every month, not drastically.” And I like that she told us that it didn’t go down drastically. So, the honesty was amazing with who we worked with. Also, she was very patient. I had to call my mom while we were on the phone with her to make sure that this wasn't a loan that we would get half-assed on. We settled.

The process took about three days. I didn't have a FedEx in my area to send off my title and they were waiting on me to send the confirmation that I had from FedEx. I pushed it out one more day. The process could have been done in two days if not for that. The only thing that threw me off a little bit was when they requested for me to sign the form and send it back to them via FedEx, they didn't tell me that I needed to send my title with it. All I sent was the form and they blew me up. I would have sent the title initially had they told me. I then had to drive 45 minutes again to a FedEx the following day and this was during my work day. But that was perfectly fine and I understood. Other than that, the process was smooth. LoanMart was convenient. I asked for an amount and they gave me what I asked for. The loan officers were consistent and they didn't hassle too much. The experience has been not bad so far so I would recommend Loanmart.

There were a few hard times during the loan and application process. I could understand taking a picture of yourself, face to face, but they wanted a picture of you from each side. They wanted a picture of your face, your back, your front and your side to side. Then, they got where you had to turn to a 45 degree angle, which was hard. I could never capture that picture of myself. So finally, I had to figure out how to get ahold of them and tell them that I've tried taking all these pictures. I also got beside my car and took a picture of me because LoanMart wanted you to take a picture of yourself standing beside your car by the tags. I had to take a picture of the inside of the car, on the outside and the inside of it. If I'm gonna loan money to somebody, I'd want to see the car, too. So that wasn’t a problem to me. It was the 45 degree angle that was aggravating me.