LoanMart Reviews

Overall it was good. It took a lot long than I was told, but not too bad.

Thank you very much for taking a chance with me. I was in a serious financial crunch and 1800LoanMart made the difference in me keeping my house. I appreciate you in every way. God bless you and thanks again.

Emmanuel did an excellent job for us. Everyone was extremely helpful and pleasant in explaining everything to us. I would definitely recommend you service to everyone I know!

Everyone from start to finish was great! They explained the loan process very well, leaving no need for future questions. Thanks a lot for the great service.

1800LoanMart received a double payment from my bank which was an error. I tried to get the money back from 1800LoanMart, after I explained that it was an error. 1800LoanMart has given me the runaround for over a week. They have lied to me consistently that the payment was being processed. They have hung up on me and gotten me on hold for long periods of time. I have yet to receive my refund of 1800LoanMart. I am still getting the runaround from them. It is Christmas and they have let me with no money for bills or Christmas for my family. I am a single mom. I guest this is how 1800LoanMart repays its customers who pay their loan on time and over the amount that is due. Their customer service leaves a lot to be desired.

You have been more than patient with me due to the illness in my family. I thank you very much for your understanding and concern.

Thank you so much for your help. This will be a Happy Christmas for my young lady who has not seen her family in almost 13 years. This is my Christmas present to her. Thank you.

Excellent in store customer service -- Nicole, I must say is great! She went above and beyond the normal service. I will refere people there just because of her!

I am very happy with the service here. I want to thank Perla for her outstanding services and follow up calls or else I would have never completed this deal! She deserves a raise!

I hate these people. The title loan is being paid off and they were called requesting the pay off amount. They in turn called me asking about the car and telling me that they were approached about pay off. They also asked where the car is. They asked about the condition of the car etc. If the loan is being paid off, why are you calling and harassing me? You'd think they'd want it paid off. The guy wanted to sit up and argue with me about the car. They badgered me about a payment although they were informed of a payoff, so I made one online. They claimed they didn't get it. I will never and I mean never take out a title loan again.

I had a good experience from start to finish. The people at the check place are very professional and helpful. Reggie at Loan Mart was truly the person that assisted me to make the best decision about this loan and was very informative and professional.

I truly want to take the itme to thank each of you at 1-800 Loan Mart. You are truly a blessing in this time of an emergency. I am grateful for you trust. I will honor it by making my payments on time. Thank you, again!

The service was great! The lady that helped me was nice on the phone and the lady in the office was great. The only issue I had was that no one told me that I needed a spare key. So I drove to the location and then had to drive back home because I didn't have one. Other than that it was a good experience.

Service was helpful and quick. They did what they could to give me what I needed. The only thing that was bad was they said that a check cashing place could give me money back with no charge, and that's not true.

I have never seen or heard of anyone who is so awesome, than the lady that submitted my loan to you! I also am very happy with the loan assistance received on the phone. His service was awesome! Thank you all so much for doing what you do so well.

I really liked the service and the help but, I had a lot of difficulties with your service over the phone. It was frustrating because of the amount of time I had to wait in line. Your staff, however, is very efficient and nice!

I have never seen or heard of anyone who is so awesome as the lady that submitted my loan to you. I also am very happy with the loan. Reggie on the phone, all he said was true and his services were awesome. Thank you all so much for doing your jobs well.

As of today, I have paid $1,985.22 toward a $2,600.00 loan. I should owe about $648.36, but they are saying that I owe almost the value of the loan at about $2,533.50.

Services were expeditious and courteous. Although, I am in a tight financial position and your interest rates are a bit more than they need to be in order to provide service. Please consider the working class wanting to make it too! Thank you.

Good customer service. Made it very easy. Interest rate is high, but what are you going to do?

They have a terrible customer service. We were approved for the loan. After my husband and I have discussed the down side of taking out a loan on a paid vehicle, which was well over the amount we needed at the time, we decided it was not in our best interest to go through with the loan. The interest rate was astronomical, which would make our temporary financial situation even worse. Upon calling the loan agent and explaining our reason for deciding against the loan, she became very rude, and she said, "Then, I will turn down your loan!" She then slammed the phone down.

I took out a $5,000 loan against my SUV. I made the first payment 10 days early. I found myself in a position to trade in my SUV with a new Car (saving me $400 month just in gas). I called LoanMart , got my payoff and traded in my SUV for a new car at a Dealership. The Dealership even called LoanMart for the payoff.

I was very satisfied with the service that I received. Everyone was nice and courteous. The service was also done in a timely manner.

I applied for a loan at 800Loan Mart through the internet. I was approved for up to $7900. I only wanted to borrow $7000. Someone finally contacted me via telephone a few days later. All they wanted me to do was to send them all my information (e.g. pay stubs, pink slip, etc.) before they gave me the loan terms. Finally, I spoke with my "account manager". She was a very rude lady, talking to me as if I was a kid. I told her to give me the loan terms before I went any further. She told me that for a $7000 loan, I would have to pay $661 a month for 36 months. That's $23,796 for a $7000 loan. I've heard of high interest loans but this was absolutely crazy.

The company’s agents are very rude and harassing. I was late with my payment due to hours being cut at work and they called. It was a Wednesday and I told them I could pay on Friday. They told me no it had to be done before that and that they couldn't guarantee that the car wouldn't be taken.

I borrowed a total of $2500 on my 96 Ford Mustang GT. I missed a payment due to financial obligations but was in constant contact and always returned calls. Today, I spoke with a representative while trying to make a payment, after being transferred 4 times. He spoke down to me and treated me as if I was a scum. I articulate my vocabulary and being a business person would never say the things that were said to me. The representative continued to degrade me, talking about where I live and that I live in the "ghetto".

I got a loan for $5,000.00 and have made 5 payments for $453.06. I requested a payoff amount today and it is for $700.00, which is more than I borrowed! When people are at their most desperate and vulnerable times, I find it hard to understand why a company is able to prey on them to this extent.

Everyone that I spoke with regarding my loan was very patient, understanding, helpful, courteous, and professional. This is my first, and I hope last time, I will have to go through this experience. When I go back to work, I will try to make extra payments. We researched many many on-line lenders and your company 1-800loanmart is rated A+ with the Credit Bureau, and most of all, your employees are great! I really like Crystal and her team. They have excellent service and are very professional, -Thank you.

The interest rate was very high! I hope you can somehow lower it for me. I thank you for your help. Reggie and Wanda should get a raise, due to their excellent service, care, and even more!

I would like to say something about your service. I had such a wonderful lady named, Maria, That helped me. She was just so kind, and her service was fast and friendly. I would recommend people to this service, and you should give Maria a RAISE!

We are very grateful for this service. Thank you for all of your help. We has some difficulty at times, with prompt feedback or receiving phone calls back. We experienced a lot of frustration with having to repeat taxes totaling of 25 papers 3 different times costing a total of $20. We often didn't receive returned calls when promised. But everyone we spoke to was polite, professional, courteous, and knowledgeable.

Thank you all for your generosity in the time of needs. We will promise you to pay back our loan. The customer service you gave was excellent -- from the first time we called in until after we got the loan. Continue the excellent job.

My insurance co. paid off my loan, due to total loss, I requested a breakdown of final payment from 1800loanmart because the amount did not seem correct, I borrowed $7500.00 paid for six mos. And the payoff it was $8467.00. and of course I wanted a breakdown. No response yet.

I am very pleased with your services. I was afraid to do this but, seeing how professional you guys are made me feel very comfortable. Thanks =)

Thank you so much! The associate was very friendly, knowledgeable, and helpful to me. I would highly recommend you services to others in need of financial assistance!

I want to thank everyone at Loan Mart for a pleasant and patient attitude. You all worked with me in a professional manner. I would recommend you to anyone!

The ladies there are very helpful and they all know what they are doing. Although, I am at a hard time in life, they have really been able to make me really really comfortable. I wouldn't mind doing it again in the future.

Overall, the service was great. However, I was told to report to the location where I would sign the contract and was told a specific time. I signed the contract exactly and hour and forty-five minutes later that I was told. Perhaps in the future an approximate time can be given.Customer service is ideal, yes your company is doing customers a service but in order to retain those customers Loan Mart needs to stay ahead of the competition. Besides that, the overall service was great, fast, and the representatives were courteous as well as friendly.

Loan Mart's, Wendy, was very helpful to me and my husband! She even called us to make sure we had everything we needed. Also, the girl at pick-up was very nice as well and gave us good advice!

The ads were too good to be true, which should have been my first sign. I borrowed $2,500. I paid faithfully for six months ($250 per month). I was late on my seventh payment and told that my loan is upside down at $2,800. This is predatory and I will definitely be contacting the attorney general about this. This has to be illegal. I will have to find a way to pay this loan off on my own.

Everyone was very helpful and friendly. We called RPM Lenders first but were very disappointed in their service and questions. We were delighted with the service we received at Loan Mart!

So let's be clear. I did not take out a loan with LoanMart. But I was contacted by them to find an individual that took out a loan with them. I told them: "I don't have anything to do with this individual. People know each other from just being around town. So, don't call me. Erase my information, whatever you have on my personal information." Not to mention, they tracked me down at my in-laws' house that I've never even left as any contact place. So, what they did was clone my telephone number and call the individual. The person thought it was me calling and picked up. Isn't that illegal? I mean, how did they use my line like that?

I got a loan for $2500. It's been more than a year with monthly payments of $300 to $3600. And I still have 14 more months to go. They rip you off big time. This has been the worst experience of my life. I was up to the point of turning in my car since my car is not worth $300 a month. Thankfully, my mom lent me the money to pay them off. Please take my advise and don't do the stupid mistake of getting involved with 800loanmart. And if you're late, 1 or 2 days, they immediately hunt you down with your references that you put in your application.

I didn't pay my bill on time and these guys kept calling me until I made a payment. Every time I paid late, they would bug me to make my payment.

I want to thank 800loanmart for helping me out and for being the only ones willing to help.

I received professional and courteous service from Reggie. He kept me local so that I could sign my paperwork. I would definitely recommend your company to my friends.

I signed for a loan on my truck from 800loanmart this month. I was fully aware of the high interest rate and how it accrued. I needed this loan to cover some short term expenses until payday, which was about 10 days, at which time I was going to pay off the loan in full. My complaint involves this company's deceptive practice of limiting the dollar amount and frequency of payments you can make and therefore forcing you to pay more interest on the loan. I'm currently researching the legality of this practice.

I took out a title loan with 800 Loan Mart December 2009 and made my payments through Money Gram every time. Yes, I was late but no more than 27 days. The employees weren't rude to me and I even referred some relatives to do business with this company. I never had anything bad to say about this company because they helped me.

Whatever you do don’t get a loan from 800-loan-mart! We borrowed $2500.00 and it turned in to $7900 over a 2 year period! And heaven forbid you're a day late they hound you as if you've borrowed $1 million! Our car isn't even worth $7900 thank god my credit union gave us a loan to pay off the balance or else I'd still be in **! Do not use loan mart it's a rip off!

I called to find out about the loan process. I left all my personal information and was told a loan specialist will call me back. I never got a call back and was real worried because I gave personal information. I called to find out why no one has called and customer service told me I am not in their database. Now, I am scared. I gave all my personal information and they don’t have me in their database. I spoke to a supervisor who stated my information must have got wiped out.

Would it make sense to put lead soled cement boots on while trying to get out of quick sand? After finding yourself on the edge of a cliff tied up in a straight jacket, do you think jumping over the edge will help you get free? If you have just one brain cell, hopefully you answered "no" to these questions. Well, apparently I have about as many brain cells as a jellyfish. I got a loan with LOANMART. I knew it was a high interest loan, not their fault I signed my car away. But after making 10 payments, the principle barely moved a dime!

800loanmart.com is extorting money. They will not send payment history and will not let me make large payments. They also will not let me speak to a manager. They're lying to my face, staying in department. I am working extra hard for nothing.

We made a huge mistake in taking out a loan through 800 Loan Mart. We ran into financial hardship and missed a payment. Henry was quick to call and harass me at work about my payment. From the first phone call, I asked Henry if they can defer a payment or make the payments lower and every answer I got was, “No, we do not do that.”

I called to inquire about their product. After I had given the young lady the basic info about my car, I asked her the process. Well, she was very impatient with me. She did not want to answer the questions, such as what documentation she will need, what is the interest on the loan amounts and basic things before I jump in. The young lady in a nice nasty tone stated, "I have other clients waiting and I have to get off the phone." I was surprised! I told her it is the consumers that keep her employed and my questions are called job security for her. It would be cordial if she could be patient and ask questions, which I really did not think she would mind. I was so wrong, she hung up. I think I will pass on them, especially after reading other complaints.

I currently have a loan with 800loanmart. Let me give some background here. Unfortunately, due to financial issues, my payments have been consistently late by 2 to 3 weeks. In the beginning, I informed 800loanmart of the late payments ahead of time but after month after month of threats that they'd repossess my vehicle, I finally quit calling and just made my payments late using Moneygram. At which point, I would call the day of the payment to give them a reference number. 800loanmart started calling me and I understand they felt it was necessary but eventually they would even call my work multiple times per day.

It's very interesting that customers that don't pay or pay late are always unhappy and complain that creditors are rude. On the other hand, the vast majority of customers that do pay call us to thank us because we lend them money, when no one else not even their family would lend them the cash, and because they are treated with dignity and respect not like other creditors. When you read these reviews, remember customers are always happy when they pay their account current and so are the creditors.

I have had an auto title loan. I unfortunately have lost some of my monthly income. I do speak by making payments, but they are late. I was keeping communication and never let my loan get close to 60 days. Sometimes I would have to make partial payments. I always notified the lender. I was called by Henry ** and told him I could make a payment and did make the payment I stated I would make. I had no phone call asking me to send in the vehicle or drop it off. I received a phone call at 12:45 am from a repossession man that was outside of my house. I gave them the car at that point. I was sick of being threatened every month. They took my car.

During the holidays, I lost my job. My wife was working p/t; we got behind with Loanmart and they towed our car. We came up with the money to give them costing 1400 dollars all said. The repossession co. held our car for three days; they would not release the car even though we paid Loanmart the first day. They kept putting us off saying they can take all the time they need before we get the car back. Loanmart kept screwing and sent the paperwork to release the car five times before they got it right. They actually told me that it was low priority for us to get our car back.

I was falling behind on my house payments so in order to keep current until I refinanced my home, I took on a loan from 800loanmart for approximately $9,000. Next thing you know, the whole housing meltdown transpired and was unable to refinance. I lost my home and after 14 payments to 800loanmart, it turns out they want an additional $14,000 on top of the $11,000 plus I've already paid. I have tried explaining my situation to see if there is anything I can do about the high interest/payment and they could care less. Finally last week, after being able to make my payment, they took my truck. Loan sharks go to jail, but companies like 800loanmart are allowed to operate with what seems no regulations.

I am self-employed and came on some hard times this past year. I needed to pay a credit card off before they were going to take me to court. I went to a Payday Loan company and applied for a car title loan for $4000.00. Because of my business taking a turn for the worse recently, my credit has gone down the tubes, so I was unable to go to a regular loan company. I received the loan papers with a outrageous interest of 105%. Because I was afraid of what the credit card company was doing to me, I entered into the contract for the loan. I expected a high interest rate but not anything that high. I was told I had to sign off on my Pink slip and would receive a copy of a new one with the lender on it. This has not happened. By the time I pay off this loan, it would have cost me over $11000.00 for a $4000.00 loan. The statements I receive don't tell me the balance of my account either, just what is due for the month. Is there no cap in this state for interest that can be charged to people with my problem? If I lose my car, I will not be able to continue my business (I have an express delivery service).

I saw a TV show called Best Deals. It talked of a place called 800loanmart for car title loans with a california interest rate cap. Needing the money no one could explain the questions I had so I signed for a $7500 loan on a 2001 Porsche Turbo. I thought the interst rate was 10.2%.

On Oct 21 I began a loan with 800 loanmart. I inquired about the rates before hand and I was told they would be similar to a regular loan. When I sighned the documents I was told the rate was 98% intrest rate but I would be able to make principal payments to reduce the loan and pay it off with 3 months when I was expecting a bonus check. The first payment due date for the loan would have been 30 days after the sighning date Nov 21. I began making principal paymnets Nov 3.