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LoanMart Reviews

formerly 800loanmart.com

4.2
995 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About LoanMart

LoanMart connects consumers with the cash they need through several options, including car title loans. Credit issues aren’t a problem. Customers can apply in minutes and get their cash in just hours. Contact LoanMart to see your borrowing options and full disclosures.

Visit www.800loanmart.com
Pros
  • Get approved in less than an hour
  • Get funds in as little as a day
  • Good credit isn’t required
Cons
  • High interest rates

LoanMart Reviews

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    2 featured reviews

    Our review standards

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    Page 4 Reviews 225 - 375
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2023

    The application process was very fast. They really helped you step by step. The only problem was having to go to Fedex and ship off the title. But other than that, everything was smooth.

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    LoanMart
    Response from LoanMart

    Thank you for the 4 star review! We’re glad we were able to help. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Loan Process

    Reviewed Feb. 23, 2023

    My experience was great! LoanMart was very easy to work with. They explained everything great and were always available to answer any questions I had! They kept me informed of everything step they were taking with my loan. I will definitely use them again if needed!

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We have worked hard to establish an outstanding reputation for quality service. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 5, 2023

    Applying for the title loan with LoanMart was easy. I applied and they got back to me and said I was approved. It took maybe a half hour to get all that done. They had to take pictures of the car but all-in-all, it didn't take long.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We look forward to assisting you again in the future.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Jan. 26, 2023

    I wanted to pay off my credit card. Loanmart did the process pretty quick. They were able to help me pay off my credit card debt. So it was pretty cool. But they got a real high interest rate. I plan on paying them off for like a month or so. The application process was fairly straightforward. You gotta take pictures of your car and make sure it's in good condition, and then also take pictures of the insurance. Then they will verify a few things and that was pretty much all I did to get my loan. For the most part, the reps did pretty good. The woman that I worked with was pretty straightforward about everything. Any questions I had, she got back to me fairly quick.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Shaun. We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed Jan. 26, 2023

    I like the monthly low payment with LoanMart. They also tend to pay more. They search your title and how to get things off your credit. It wasn't like they were trying to rip me off. When you talk to them, you're not talking to a robot or a machine. You're talking to somebody that's in America and understands. They sit on the phone with you when you get the loan. They did a budget with me and talked to me about the loan, what I was getting it for, and the benefit of paying it back. They also told me if I pay extra every month, I can get the payments down lower. They worked with me. We came up with a budget and on how to pay it back on short term and save with interest payments. If ever in emergency, I would go to them. I've been extremely satisfied.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 22, 2023

    The loan team was very professional, easy to work with, I enjoyed the experience. Especially Kiara who was very helpful and understanding, with great advice for accomplishing the goal. Received the funds in my bank account in a reasonable amount of time.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Kiara provided you with excellent service! Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    CoveragePunctuality & SpeedLoan ProcessRates

    Reviewed Jan. 11, 2023

    If you need cash and need it quick to cover something, out of all the loan companies, LoanMart is the best. I've used them a couple of times and the process is really easy. For my last loan, everything was smooth and I completed the process in a day, which was really fast. But they got to knock down the interest rate a little bit.

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    LoanMart
    Response from LoanMart

    Thank you for the 4 star review! We are excited that we were able to assist you in a prompt manner. We’re glad we were able to help. We’re happy to help whenever you need us again!

    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 9, 2023

    Javier, Kelsey and LoanMart saved me from a sticky situation when I had a hard start at a new job. They were efficient and helpful and I got funded quickly. I honestly don't know what I'd have done without them.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Javier and Kelsey provided you with the 5-star service we strive for. We’re happy to help whenever you need us again!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 15, 2022

    LoanMart's application process was easy and self-explanatory. The representative I worked with was informative, helpful, and very attentive. He wanted to know if I had any questions, so that felt good. I was impressed with his customer service. He was very concerned, as far as whether I understood the terms and the conditions. He made sure to ask multiple times if I was okay with it. LoanMart got me the money quickly, and they were responsive. They responded to my emails.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are thrilled that we were able to help with your financial needs. We have worked hard to establish an outstanding reputation for quality service. We look forward to assisting you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 30, 2022

    The process with LoanMart was really smooth. The person I worked with was excellent. He gave me everything detail by detail. I would highly recommend LoanMart. It's a fast process. It's more convenient. It will help you with whatever you need as far as the money situation.

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    LoanMart
    Response from LoanMart

    Thank you for your 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Customer ServicePriceLoan Process

    Reviewed Nov. 20, 2022

    I got a title loan from Loanmart and crashed the car while I still had the title loan. They repossessed the car and sold it but are still trying to charge me even though they got the money for the car. My loan was for 2500 and they are asking for over 8k. Then they started calling my family members and jobs and harassing me and threatening me.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart. Your feedback is certainly not what we like to hear, and we appreciate you bringing this to our attention. Could you please reach out to us at compliance@loanmart.com (please include your name, contact info and any additional details to help catch us up on this issue), so we can properly track and look into this issue.

    Verified purchase
    StaffBillingLoan ProcessRates

    Reviewed Nov. 20, 2022

    There was a lengthy process with taking pictures. I'm a college student, so that's hard sometimes, but we worked around it. We had to change the lienholder as the Capital Community Bank, and they removed the DMV fee where we didn't have to send the title in. LoanMart was able to set my payment the way I needed to. They were very helpful with everything. They did everything they possibly could to help me get the loan, the approval rates and the amount that I needed. It provided me with a good sense of a stability to be able to pay the loan back.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear that the loan process was a bit cumbersome for you. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Staff

    Reviewed Nov. 5, 2022

    The process was easy. The rep was nice.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!

    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed Oct. 20, 2022

    I was out of town when we had to process a loan with LoanMart and it was really the most inconvenient, but everything was fine, except for the fact that I had to take a picture next to the car. I was in a completely different state and I had to pay my son $100 to drive to me so I could take a picture of the car and get the loan. But I get it. Anybody could try to get a loan on something and if it's a torn up vehicle, what kind of collateral is that? Other than that, the entire process took a week and I'd tell friends and family good things about LoanMart.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Jeremy. We have worked hard to establish an outstanding reputation for quality service. We’re glad we could help. We look forward to assisting you again in the future.

    Verified purchase
    Staff

    Reviewed Oct. 19, 2022

    The application process with LoanMart was nice and convenient. The representatives were all pleasant, courteous, and able to answer my questions.

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    LoanMart
    Response from LoanMart

    Thank you for the 4 star review! We have worked hard to establish an outstanding reputation for quality service. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2022

    I'm very satisfied with LoanMart. Everything was over the phone and the experience was very straightforward. I plan to keep paying and hopefully, keep doing business with them.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2022

    It took me 30 minutes to an hour to go through the entire process at LoanMart. Everybody I spoke to was helpful. The only thing I don't like is if it's due on the 21st, nobody should call me until the 22nd. Don't call me on the day of. I don't need to be reminded. If I missed the 21st and then on the 22nd, you'd call, that would be fine. Besides that, everything else is pretty good. They also send you a reminder text, which is amazing.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Danielle. We are excited that we were able to assist you in a prompt manner. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Sept. 29, 2022

    Go ahead and apply. I had a wonderful experience working with them. I went with a title loan and the process was super smooth. They were really accommodating and patient. I know that it was hard because it was over the phone, but they were really understanding. Because they approved me, I was able to move into a new house. Thank you LoanMart.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 16, 2022

    Customer service was very helpful. I just had to upload the paperwork and they let me know they received it. Everything was done pretty quickly. The process took about a day. Once everything was approved, I receive the money instantly. The terms were fine and I agreed with everything. I have the option to pay off the loan sooner so that’s even better.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Latwanecia. We are happy to have been able to assist you with a ChoiceCash loan! Thanks again for the positive review!

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsBillingLoan Process

    Reviewed Sept. 3, 2022

    The first person that I spoke with scared me off. He wanted to run my credit, so I said I didn't think my credit was bad, but he said he's seen people get loans with not that well of credit. "Let me see." When he ran it, he wanted to transfer me immediately to somebody else and gave some spiel. I thought it was a scam, but after that initial person, the lady that I dealt with to get the loan was wonderful. She knew I was having a hard time and that I wanted to get it done by the end of the day, because I was in a really tight corner. It was a little rough for me, because I didn't have a printer, but she got me through it. It got done by the end of the day, and I really appreciated it.

    I had to do everything over the phone, and personally, I understood what LoanMart wanted me to come up with was very reasonable for what they were giving. They give a loan, so they want proof of income. I had direct deposit, and they were cool with a bank statement. They also wanted the title and pictures of the vehicle. You had to put the title in the package, and they pay for it, for you to go pick it up. They have you sign documents, but they trust you to put the title in there, take a picture of the receipt and still give you the payment. What they only want is you to send a picture of the receipt. It took hours, but it was easy and fairly reasonable and they did exactly what they said they were gonna do. So I appreciate LoanMart.

    At first, I didn't know about LoanMart, 'cause they don't have an office here in Oregon, and I was really skeptical. I only said 2,000, and they were willing to give me up to almost $9,000 for my vehicle. I could've paid for a funeral with that. My vehicle is worth more, but if I was in a really terrible spot and I really needed some money, they will make it happen for me. I recommend LoanMart totally. I gotta make my first payment, even though I plan on paying them back faster, so I'm about to make a big payment to them. I recommend anybody in a tight spot to have a car title loan with them.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We’re glad we were able to help. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    StaffTransparency

    Reviewed Sept. 2, 2022

    The rep was fine, not persuasive, but laid out the facts. The process could have been done within an hour. But it took me a couple of days as I was pondering over it. The process was fairly transparent and pretty smooth.

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    LoanMart
    Response from LoanMart

    Thanks Richard for taking the time to leave a review. We’re glad we were able to help. Thanks again for sharing your feedback.

    Verified purchase

    Reviewed Sept. 1, 2022

    They were easier to work with than the other companies. It was a pretty fairly simple process. They were very pleasant to deal with.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again for the positive review!

    Verified purchase
    Customer ServiceCoverageStaffLoan Process

    Reviewed Aug. 20, 2022

    LoanMart was easier to do. I didn't have to go find an office to get the loan. I didn't have to make sure the vehicle was taken to them. I could do everything over the phone and just fax things back and forth. But then things got complicated. It was just the process of getting all the information to them. It wasn't as easy as I thought it was at first. Initially, I just had to download or upload everything to them.

    I had to have the title transferred from my boyfriend's name to my name and it was a lot of work after a while. I had to download insurance, the title, my driver's license, and some paperwork from the DMV. It was just back and forth, and back and forth. Also, there was a holiday so there was a four-day weekend. I didn't talk to them for four days. The loan got dropped and they told me I couldn't get a loan or I didn't have an application and I had to redo it. They said that if I didn't stay in communication with them within 24 to 48 hours, the loan is thrown out and I would be denied. I was pissed about that.

    I had to start all over again and redo the whole thing, which means they had to check my credit all over again, which put another point against me. I wasn't really happy. It was supposed to be a 30-minute process. But it took me over two and a half weeks to get the loan. Now, I'm just trying to figure out a way to get the loan paid off so I can get rid of it. I'll never try and get a loan ever again. I would rather be in debt to a family member. LoanMart could've explained the whole process a lot better.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with LoanMart,Jaime. We’re sorry to hear that the loan process was a bit cumbersome for you. Our apologies for any miscommunication and thank you for bringing this to our attention. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Aug. 12, 2022

    Everything was explained to me properly and when it comes down to paying, they work with me on my schedules. So I really like it. Also, their interest rate is very low compared to other places.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re delighted to hear about your positive experience with ChoiceCash. We’re happy to help whenever you need us again!

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Aug. 5, 2022

    LoanMart seemed to be the most reputable company to go with as far as online options were concerned. The application process was pretty simple and smooth. They gave an online upload option that was secure to upload any documents. The rest of the information was done over the phone. The initial rep that I had sucked and he lacked communication. I spoke with him once and tried to reach out with additional questions but never heard back from him. I may have just had someone that was really busy. Anytime I called, they always said that he was with another client. I would have liked for him to at least acknowledge the emails that I had sent.

    I ended up calling. The rep that was able to actually answer all of my questions was who I continued to work with. Everyone was knowledgeable. From beginning to end, the process took about 24 hours. That's partially my fault because they gave me information and I wanted to continue to do some more research before I decide to sign an agreement.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Brittany. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been.. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    TechStaffLoan ProcessRates

    Reviewed July 30, 2022

    I was preliminarily approved for a loan given the amount of money I was making. I included my contract that I received, as I have accepted a teaching position at a local public school. It included my salary. Additionally, my husband’s financial info.was included due to my recent arrival to the area. The company requires selfies. They were not as interested in helping me after receiving my picture, as I am an African American woman. They came up with lame excuses for not approving the loan and they also changed my loan # that is required to upload documents into their system in an effort to have another alibi to substantiate why they wouldn’t approve the loan. DON’T WASTE YOUR TIME WITH THIS HORRIBLE COMPANY IF YOU ARE OF A CERTAIN PERSUASION!!

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    LoanMart
    Response from LoanMart

    Thanks Trisha for taking the time to leave a review. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Staff

    Reviewed July 26, 2022

    The LoanMart reps did a good job. The application process wasn’t difficult at all, and my experience was great.

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    LoanMart
    Response from LoanMart

    Thanks much for the review, Detaurus! We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed July 12, 2022

    The application process with LoanMart went okay. I had to keep calling back but the guy came through. That took probably a day and a half. That aside, customer service was cool and nice. The rate and terms of the loan were pretty fair. I had a little problem so I had to call them back. I got into a little accident and the front wheel came off my car and popped the ball joint. Also, I was gonna ask LoanMart for an extension.

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    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed July 11, 2022

    My experience with LoanMart went pretty well. They made things a little easier than I thought it was going to be. The process was really quick and simple. The rate could have been a little bit lower but it could have been worse at the same time. With the loan, I got some necessary bills paid.

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    Customer ServicePriceLoan ProcessRates

    Reviewed July 6, 2022

    Don't trust this company. They will take your money and your car, and then charge you so much interest. That is ridiculous and unheard of. They are loan sharks and should be shut down and have no business license, ** customer service and the people working there are idiots. Save your money. Go somewhere else.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Customer ServiceLoan ProcessTransparency

    Reviewed July 2, 2022

    I was approved for a loan through LoanMart and OH MY GOD! The run around and laziness and ** they tell you. I spoke to 5 different people and nobody was updated. Let's not talk about lunch everybody’s excuse, 30 min? Nope.. 1 hr? Nope... 2 hrs maybe a response. If you upload docs online, expect 48-72hrs for any funds. Not good for emergency funding. I ask for official copy of their policies because of the stupid excuses and they couldn’t provide it. I asked for a supervisor and I was denied. Completely shady, shaky and unethical.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 4, 2022

    It was a really easy loan process. All I had to do was get a little personal information and then they got a few things verified. Everything went through so easy. My loan officer was responding to me quickly. Whenever I sent him something to verify, he would respond instantly, so everything went quick. I just went into Walmart and everything went through. This was the easiest loan I've ever done.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We are excited that we were able to assist you in a prompt manner. Thanks again for sharing your feedback.

    Verified purchase
    StaffLoan Process

    Reviewed May 21, 2022

    The rep was good for me. The application process was good. There was a lot of information. But the people who needed to get a loan just want to make sure you got the right information.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 20, 2022

    They were pretty thorough in explaining stuff and telling me everything I needed to know and needed to provide and getting things going as fast as possible. Everything was pretty good. They helped me out when in time crunch, it was beneficial.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We’re happy to hear that you had a positive experience with us. Thanks again for the positive review!

    Customer ServiceLoan Process

    Reviewed May 16, 2022

    I paid off the loan and I never received my title back. Now I have to go out of my way to go to the DMV and have the lien removed. I wouldn't recommend them to anyone. Their customer service is absolutely terrible. DON'T USE THIS COMPANY!

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    LoanMart
    Response from LoanMart

    Thanks Darren for taking the time to leave a review. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2022

    It was an easy experience with LoanMart. I just had to fill out some stuff, take pictures of the car and email them. I started the application process in the morning and I had the money in my account by the end of the day. The reps were very helpful and nice. They weren't foreign people. I can understand them.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 5, 2022

    Every time I called LoanMart, I was able to speak to someone and get the proper information. The only thing is the emails. I got some in my junk folder, but I did not receive all the emails as they were saying I was receiving them. For instance, to get the MoneyGram's information, I had to call in to get the numbers and I still haven't received the email for it, even though they said they sent it three separate times. Aside from that, I had no issues with anything else.

    It was a relatively easy, straightforward experience. I knew what I was getting into and I looked at the reviews on everything. With that being said, you have to know what you're getting into and prepare yourself. A lot of the negative reviews were people that weren't prepared. Don't get a title loan if you can't afford it. It's meant for an emergency, not for extra walking around money.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been and that you received electronic communications to your junk folder. We hope to be able of continued service with your financial needs in the future.

    Verified purchase
    Customer ServiceStaffLoan ProcessTimeliness

    Reviewed April 30, 2022

    It wasn’t an easy process with LoanMart. I had to go to my local tag office, which is about 20 minutes from my house, to get the title fixed. Because I didn't know that the title had one number different from my address, which was my old address. So that dragged that out for a few days. It was on a Friday and my tag office was closed on Saturdays and Sundays. That following Monday, I finally went to the tag office to get everything done. They ran my credit more than once. After I did that, I tried to contact my loan officer, but it took him a while to respond. Then, when it came time for them to process the loan to my account, they had the information messed up. Someone told me I will get it the same day, but I didn't get it the same day. It was the next day.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Danielle. We are sorry to hear that your experience with us did not live up to your expectations. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffLoan ProcessRates

    Reviewed April 29, 2022

    I reached out to LoanMart and I got help. It was the best move I could have made. Customer service helped me every step of the way and everything worked out. My rep was very professional and helpful. The process took less than 24 hours. This loan greatly impacted my life because I was in a loan that I had been paying for about 18 months and I was just paying interest on the loan. I paid over $7,000 for this loan that I only borrowed 2,500 on. I was never gonna get out of that loan unless I paid it off in full. I was very satisfied with LoanMart and I would recommend it to friends and family because it worked out for me. I would take another loan once I pay this off if I need it.

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    LoanMart
    Response from LoanMart

    Thanks much for the review, Princella! We are happy to have been able to assist you with your financial needs. We’re happy to help whenever you need us again!

    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2022

    I've had a couple of loans with LoanMart, and it's simple and easy. They take a full size photo of the truck then check the VIN. The reps are professional too.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We have worked hard to establish an outstanding reputation for quality service. We hope to be able to serve you again in the future!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffBillingLoan ProcessRatesTimelinessHonesty & Transparency

    Reviewed April 19, 2022

    I did the quick walkthrough. We were pre-approved. I said, “Okay. Let me see if I can make this work.” It was midnight and I didn't know what LoanMart's hours were. So, I waited until the next day. They called me. I said, “It's just I want to make sure this is going to work first.” They shocked me on their customer service Quick and honest. They made sure I understood the amount of money it would be a month. They worked with me.

    We told the rep our situation. Because, at the time, I hadn't started work, but I had a contract for work. And she said, “Unfortunately, we wouldn’t have a loan for you, but you added your husband as a co-signer, we could.” And I specifically asked, “Would that change the rate or hidden fees or anything?” She said, “No. It’d be just exactly the same. I understand that’s the fear of a lot of people. It does not do anything other than just make it also reliable. Once you start getting paid, the payments go down every month, not drastically.” And I like that she told us that it didn’t go down drastically. So, the honesty was amazing with who we worked with. Also, she was very patient. I had to call my mom while we were on the phone with her to make sure that this wasn't a loan that we would get half-assed on. We settled.

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    LoanMart
    Response from LoanMart

    Thank you for your 5 star review! We’re happy to hear that you had a positive experience with us. Thanks again for sharing your feedback.

    Customer ServiceContract & TermsStaffLoan Process

    Reviewed March 11, 2022

    This by far is the absolute worst loan company that a person can use. They do not communicate to you when a major change has taken place with your account status. Although, you may opt to receive calls, text and also email they do not communicate when your account status changes. When you call in and speak to a representative that person provide information. Then when you call back and speak to someone else they're oblivious of what the previous rep communicated. But they communicate on every call that this call is being recorded however, when you ask them to pull the call so that they can review what was communicated by the previous rep that act like that is not a option. They are completely inconsiderate and insensitive to a person going through hardships and other unexpected emergencies in their life.

    I lost my Mom and my Dad had COVID and no one took the time to communicate to me that a status changed on my account and I wasn't aware until the morning of heading out to take my daughter to school and my car was gone which was completely unacceptable. The previous reps communicated to me that I would be notified via phone call, text and also email if my account went into a status as such and that was never done. So I DO NOT recommend this company to no one. Unfortunately, you seek to get a loan based off your circumstance in which mine was for a unexpected emergency but you don't look for your experience to go from bad to worst. If I had know that this is the way this company handle business I would have NEVER used them in the first place. And now you accumulate all these fees that could have been avoided had someone done their job. So if you're looking for a loan company I personally do not recommend this one.

    Not to mention all the unnecessary fees you occur, but you also have to pay $500 on top of their fees for towing which is completely insane. And to make matters worse you have only 7-10 days to come up with the money or your vehicle will be auctioned off. Completely insane!!!! DO NOT AND AGAIN I SAY DO NOT USE THEM!!!! There are other companies that are out there that has better service with less stress and headache.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your loan experience with ChoiceCash. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again for sharing your feedback.

    Verified purchase

    Reviewed March 4, 2022

    The process through LoanMart was very simple and it was a very good experience with the reps. Working with LoanMart made things very easy for me.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We're happy to hear that you had a positive experience with us. Thanks again for your business.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Feb. 24, 2022

    I wasn't pleased to be taking out a title loan on one of my paid for vehicle, but I was pleased that LoanMart was willing to do it, and everyone has been fairly professional. If I forget about the payment and it's late, they do have a tendency to be a bit pushy with having me postdate or schedule something. But I understand why they would do that because I don't really have the same relationship with them as I did with my other creditors. Also, it’s on me if I forget the call and schedule a payment. Otherwise, they don't really bother me or get on my nerves.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash. We are excited that we were able to assist you in a prompt manner. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 20, 2022

    The Application with LoanMart was seamless. They were very on top of it. They called me daily and emailed, too. Their representatives were wonderful. The percentage rate with LoanMart was 60%. With TitleMax, it's 183%. They're terrible. They don't even have fax machines. LoanMart blows them out of the water. I would a hundred percent recommend LoanMart. There was one small thing where they had the wrong routing number for my bank and they sent it somewhere. It took like five days. So, for those five days, I did get it but I paid interest, which was about 8.50 a day. But it's not a big deal and they were great overall.

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    LoanMart
    Response from LoanMart

    Thanks much for the 5 star review. We are thrilled that we were able to help with your financial needs. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We will make sure to address this so we can avoid this from occurring in the future. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed Feb. 19, 2022

    It was an easy and quick process. Be sure you can keep up those payments and pay your loan off as soon as possible, or else you’re gonna lose your car.

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    LoanMart
    Response from LoanMart

    Thank you for the 4 star review! We’re glad we could help. We’re happy to help whenever you need us again!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 18, 2022

    When I first made the call to LoanMart, I told them the exact situation. I said that the title was in my trucking company name, which is my last name and I asked them if they do the loan like that. They said they could. I found out from a guy named Javier that that couldn't happen. At that time, I was already wrapped up into the deal and I had to switch my title out my name. So, that was an inconvenience and it wasn’t too good of an experience. But after that, it was easy. I did the application and sent the pictures in, and I have a clear title. As long as you got the title in your name and not a company name and it's clean, then it's a smooth transaction. LoanMart was by the book. There was just nothing they could do.

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    LoanMart
    Response from LoanMart

    Thank you for the five-star review, Devin. We apologize for any miscommunication you may have received during your application process (in connection with the Title to your vehicle). We will ensure that we review and address your feedback to ensure that this does not happen again. We appreciate your business and are glad that we were able to assist you with your financial needs.

    We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceRates

    Reviewed Feb. 17, 2022

    The lending process took a couple of days. Every time LoanMart called, they told me I needed to send documents. They told me what to send in at first. And they called, “Oh, now we need this.” But for the most part, it went okay. The customer service was great but the rates could be better. They were a little steep.

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    LoanMart
    Response from LoanMart

    Thanks for the feedback, Laquarbashaun. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 16, 2022

    Loan Mart is totally cool. I definitely wanna give them their kudos for what they've been doing. I get called randomly all the time and they wanna find out what's going on and what they can do. I'm totally pleased about it. Customer service has been on top of things.

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    LoanMart
    Response from LoanMart

    Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.

    Customer ServiceStaffBilling

    Reviewed Feb. 4, 2022

    I was told if I made partial payment that they would put off the following month payment, and I wouldn’t have to pay again until March. They told me to call back in February and they would assist me. I was able to come up with the whole payment, and now their saying they didn’t say it. Their coming up with different scenarios and twisted what was told to me around. I wrote down the info and who I talked to each time. They know people are going through hardship and they DON’T CARE. They are money hungry and a selfish company.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Deloris. Our apologies for any miscommunication and thank you for bringing this to our attention. We will make sure to address this so we can avoid this from occurring in the future. Thanks again for sharing your feedback.

    Verified purchase
    Staff

    Reviewed Feb. 1, 2022

    They helped me out a lot. The application process was pretty convenient and easy.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with ChoiceCash, Jammie! We're delighted to hear that you had an awesome experience during your application process.

    Loan Process

    Reviewed Jan. 15, 2022

    Somehow some got access to my information and received a loan from my car. I still possess the title and am now being told car is up for repo. I am trying to handle this with LoanMart but they are unwilling to work with me to get this resolved. I do not know where to turn or go from here.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Greg; and we appreciate you bringing this to our attention. Could you please reach out to us at compliance@loanmart.com (include your name and contact information), so we can promptly look into this issue. Thanks again for sharing your feedback.

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Jan. 15, 2022

    I ended up going with LoanMart because my grandfather passed in Michigan and we were trying to do a cremation ceremony to get him and fly him back home. I did a title loan and LoanMart was fast and on point. Their rep asked for pictures of the vehicle all the way around as well as the VIN on the driver's door. She wanted the mileage, a picture of the dash, a picture of me with the tag of the car, and a picture of the title initially. They then asked me to send the actual title and income information as well as my proof of residence. I did my light bill.

    The process took about three days. I didn't have a FedEx in my area to send off my title and they were waiting on me to send the confirmation that I had from FedEx. I pushed it out one more day. The process could have been done in two days if not for that. The only thing that threw me off a little bit was when they requested for me to sign the form and send it back to them via FedEx, they didn't tell me that I needed to send my title with it. All I sent was the form and they blew me up. I would have sent the title initially had they told me. I then had to drive 45 minutes again to a FedEx the following day and this was during my work day. But that was perfectly fine and I understood. Other than that, the process was smooth. LoanMart was convenient. I asked for an amount and they gave me what I asked for. The loan officers were consistent and they didn't hassle too much. The experience has been not bad so far so I would recommend Loanmart.

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    LoanMart
    Response from LoanMart

    On behalf of LoanMart we’d like to extend to you and your loved ones our most sincere condolences. Thank you for taking the time to share your loan experience with LoanMart. We are happy to have been able to assist you with your financial needs. We apologize for any miscommunication and inconvenience that you may have experienced. We will make sure to address this so we can avoid this from occurring in the future.

    Verified purchase
    Staff

    Reviewed Jan. 5, 2022

    LoanMart's reps were very helpful and their lending process was somewhat simple and self-explanatory. It didn't even take a day and everything was fair. Working with them impacted my life in a great way in a great time of need.

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    LoanMart
    Response from LoanMart

    Thank you, Zayid, for taking the time to share your loan experience with ChoiceCash, and for the 5-star review! It's great to hear that you had an awesome experience. It is always great to get positive feedback, and we are happy to hear that you were 100% satisfied with the loan process. We truly appreciate your business and look forward to serving you again.

    Customer ServiceStaffLoan Process

    Reviewed Jan. 4, 2022

    After paying off the title loan, they never returned my title. I checked with DMV and they are still the Lien holder. I had to call numerous times to find help. I would never deal with this company again.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Nigel. We regret to hear about any inconvenience that this may have caused. Please be advised that LoanMart has provided a response under separate cover to address this concern.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 31, 2021

    I got pressured into getting the loan. When I told one of the officers I was thinking about it, he kept messaging me asking “Hey, are you ready to apply, finish submitting the information for your loan offer?” I said I was still gonna think about it and she still contacted me back asking if I was ready to sign. I understand the need to sell, but it was just a little more pushing the envelope farther than I expected. I ended up getting the loan and it's great that I put all the information in, so I got approved for it. I don't like how high the interest rates are as it's 150% interest which is ridiculous. Other than that, the service is okay and it’s a great opportunity.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Maurice. We regret to hear that you weren’t 100% satisfied with the process. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you. Thanks again and we hope you’ll continue to choose ChoiceCash in the future.

    Customer ServiceStaffBillingLoan Process

    Reviewed Dec. 28, 2021

    I spoke with one of the loan agents Ahmad about 30 minutes ago. He was helping me get my loan approval finalized so I went thru verifying all my information (including place of residence, job, ssn # etc.). I also let him know from the beginning of the phone call that I still owed on the car and the estimated amount. He said that wasn't a problem and proceeded to continue finalizing the loan process asking what amount I wanted to borrow and describing the payment terms etc. When we got to the list of what I needed to complete the loan (documents I needed to provide) he stated I needed to have a picture of the vehicle title front and back.

    When I asked him if that's something I would have to request from the place I got the car since my title isn't clear then he said that he wasn't aware of that and all the sudden said he got an error message from the bank stating that they found something on my vehicle and denied the loan after all and tried to play it off and say "That's weird. I don't know why they would say that" and he tried to hurry up and get off the phone... All this AFTER my credit was ran with a hard inquiry and AFTER I already told him from the beginning of the phone call that the title wasn't clear.

    I called back and spoke to another agent Marco and explained what happened and that I would like to make a complaint about this because the first agent was not clear with me. Marco explained everything to me in detail which is not the same info I got on the first phone call. He gave me an email to write my complaint to. I want to know what can be done at this point since I was not given adequate info from the beginning. I would've liked to have been approved for the amount I originally was approved for or figure out what can be done with this hard inquiry to get the issue resolved. I would have never attempted this if I would've known this would've have been the outcome, I definitely DO NOT RECOMMEND!

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Charlis. We’re sorry to hear about your frustration – our aim is to make the ChoiceCash process transparent and easy from start to finish. We will make sure to address this so we can avoid this from occurring in the future. Thanks again for sharing your feedback.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 22, 2021

    When I talked to people from LoanMart, they seemed very trustworthy. They would sit on the phone with me while I was driving from my house to Walmart to pick up the money. If someone was going to hoodoo you around, they sure aren't gonna sit on the phone with you while you drove there although I felt a little uncomfortable a couple of times because they all asked everything.

    There were a few hard times during the loan and application process. I could understand taking a picture of yourself, face to face, but they wanted a picture of you from each side. They wanted a picture of your face, your back, your front and your side to side. Then, they got where you had to turn to a 45 degree angle, which was hard. I could never capture that picture of myself. So finally, I had to figure out how to get ahold of them and tell them that I've tried taking all these pictures. I also got beside my car and took a picture of me because LoanMart wanted you to take a picture of yourself standing beside your car by the tags. I had to take a picture of the inside of the car, on the outside and the inside of it. If I'm gonna loan money to somebody, I'd want to see the car, too. So that wasn’t a problem to me. It was the 45 degree angle that was aggravating me.

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    LoanMart
    Response from LoanMart

    Thank you for the 5-star review, Pauline. We are happy to have been able to assist you with a ChoiceCash loan! We're sorry to hear that you had some trouble with some of the processes, and are glad that we were able to work through them together. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 21, 2021

    LoanMart was efficient and they stayed on top of everything. Their interest rate was good and the loan helped me for what I needed it for.

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    LoanMart
    Response from LoanMart

    Thanks, Alexi for taking the time to leave a review, and thank you so much for the 5-star review! We are thrilled that we were able to help you with your financial needs, and are happy to also hear that you had a positive experience with ChoiceCash! We look forward to being your financial resource again in the future.

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed Dec. 19, 2021

    LoanMart is good and the process is easy. They came up with better rates which is more than 25% savings for me monthly. However, I had an issue when they said the funds would be sent. They weren't sent till two days later. Also, it would make it easier for some people if they could make bi-weekly payments. LoanMart told me they don't allow that. It has to be paid all at once.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience, Merissa. We’re happy to hear that you had a positive experience with us, despite experiencing a delay in your funding. We will make sure to address this so we can avoid this from occurring in the future. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 10, 2021

    I got a loan before with LoanMart and decided to go back with them. It was a very easy process. I did my application, they told me what my pre-approval was, they emailed me and told me what all documents I had to send in, I sent them in, and the process was finished in a day.

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    LoanMart
    Response from LoanMart

    We appreciate you taking the time to review your experience with LoanMart, Cynthia. We are thrilled that we were able to help with your financial needs. Thanks again for the positive review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2021

    The process with LoanMart has been smooth throughout the whole beginning to the end process. The reps have always been easy to talk to and understand and real informative. I've always got calls back when I needed to speak with someone. LoanMart has helped with my credit a lot.

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    LoanMart
    Response from LoanMart
    Hi Jolora,

    We appreciate you time the time to review your experience with ChoiceCash. We are thrilled that we were able to help you with your financial needs. Thanks again for the positive review!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 4, 2021

    I like the way the loan is set up with LoanMart. Unlike a regular car loan, you can pay towards the principal and get it down quicker than the months they had it set up for. But I got frustrated when I had to go out a second time and I sort of let a little of my frustration out on my rep. I hung up and wasn't gonna even get the loan but he called back and we talked some more. He was really understanding on it.

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    LoanMart
    Response from LoanMart

    Thank you for providing feedback on your experience with ChoiceCash, Scottie. We are happy to have been able to assist you with your financial needs. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Loan Process

    Reviewed Nov. 30, 2021

    Loanmart told me I was eligible for a loan and the application process was easy, but what I got wasn't as much as they told me.

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    LoanMart
    Response from LoanMart
    Hi Anthony,

    Our apologies for any miscommunication and thank you for bringing this to our attention. LoanMart's Compliance Department has conducted a thorough review of your raised concerns, and has provided you with a direct and private response. If you required further assistance, please contact us at compliance@loanmart.com so we can full review and respond to any further concerns.

    Customer ServiceStaffLoan ProcessRates

    Reviewed Nov. 26, 2021

    I didn't want a hard pull on my credit to get an offer, I'd gotten offers from other companies without it. They seem to train their reps to pressure people into moving forward. The rep I spoke with said the company was very good and felt confident I'd get an offer I wanted so I gambled and went through with it. They offered me a decent loan amount but with 97 PERCENT INTEREST! I told the lady that I'm pretty certain that the interest cap in Florida is 30%. She claims it's legal. Well, I'll be calling the secretary of state and we'll find out for sure because not only is it evil and unconscionable to take advantage of people like that, it is very possibly ILLEGAL. I will be reporting this company to the secretary of state in the state of Florida.

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    LoanMart
    Response from LoanMart

    Thanks Jem for taking the time to leave a review. We apologize your approval did not meet your needs. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 15, 2021

    The lady I dealt with, Leslie, was very easy to work with, kind, accommodating, and helpful. I prefer to deal with somebody that I can understand and somebody that can understand me so that when I asked a question, if I asked it off the wall, they understand what I'm saying. Leslie answered every question I had very promptly. She was on top of her job and the process was made so easy that I went with LoanMart and contacted Leslie a second time after I paid off the first loan to do another loan.

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    LoanMart
    Response from LoanMart

    Thank you for sharing your experience with LoanMart, Bridget! We’re glad we were able to assist and happy to hear Leslie provided you with the 5-star service we strive for. We look forward to earning your business again in the future.

    Verified purchase
    Staff

    Reviewed Nov. 11, 2021

    LoanMart's reps were always kind, very concerned and very willing to help and they went out of their way.

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    LoanMart
    Response from LoanMart

    Robin, thank you so much for taking the time in providing feedback on your experience and for the 5 Star Review! We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Staff

    Reviewed Nov. 3, 2021

    LoanMart's reps were professional and the whole process took a day to complete. I would have liked if they gave me more feedback and kept in touch more, but other than that, it was easy working with them.

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    LoanMart
    Response from LoanMart
    Hi Dianne,

    Thank you for taking the time to share you experience. We strive on the level of service that we provide to our customers, and have shared your details with the appropriate department managers to ensure that we may improve from this. We truly appreciate your business, and hope to be of service in the future.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 28, 2021

    I feel really comfortable talking with the LoanMart rep. He set me straight on a lot of things that I needed to do, let me know about stuff, and he got all over me. When my phone was down and we had a hard time getting through the loan process, he was there. The process was easy to get through. I just had a little bit of trouble at the end there but I finally got that taken care of. I'm totally satisfied.

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    LoanMart
    Response from LoanMart
    Hi Martin,

    Thank you for taking the time to share your feedback and experience. LoanMart appreciates your 4 star review. We're sorry that you experienced a delay, and are looking into the matter to ensure that this does not happen again. We look forward to being your financial resource again in the future.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 27, 2021

    With LoanMart, I had to present my title, pictures, proof of residency and my income to get approved for the loan. I uploaded them through email. It took 30 days for me to get approved though. It was supposed to be a short process, but it wasn't. I feel like they could have moved a little faster with the loan process. It took me having to call back and reach out to them too much. So, the communication with the loan officer could be a little better.

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    LoanMart
    Response from LoanMart
    Hi Cory,

    Thank you for taking the time to review your experience with LoanMart. We are sorry that you did not have a fully satisfied experience with the process. We take pride in our service, and will ensure to address the delay that you experience. We truly appreciate your business and look forward to serving you again.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2021

    The application with LoanMart was not hard at all and it only took me maybe 10 minutes to do online. The reps were all super nice, quick and helped me with what I needed. With all the information I had to collect, the process took two business days. It went fast.

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    LoanMart
    Response from LoanMart

    Thank you for sharing your experience, Erica. We are happy to have been able to assist you during your financial needs.

    Verified purchase
    Staff

    Reviewed Oct. 6, 2021

    The application process took a couple of hours and the rep was good to work with. He was very helpful and patient. Working with LoanMart has helped a lot. People should give it a try.

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    LoanMart
    Response from LoanMart

    Thank you for sharing your experience, Tamera. We are happy to have been able to assist you during your financial needs.

    Verified purchase
    Loan Process

    Reviewed Sept. 29, 2021

    It only took me a day to get a loan go through.

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    LoanMart
    Response from LoanMart

    Thank you for sharing your experience Ceaira. We are happy to have been able to assist you during your financial needs.

    Customer ServiceStaffLoan ProcessTimeliness

    Reviewed Aug. 11, 2021

    This has been nothing but an absolute headache. They claim if you submit your documents by four you’ll get your funding the same day. I am now on day 3 of this application process because my loan officer Luis decided he didn’t want to tell me he needed additional documents. I only found out when I called and his coworker told me what further steps I needed to take. Not only that, but apparently he wrote in his notes I didn’t upload all the required pictures but when this coworker merely glanced at my documents he noticed they were all there. I’ve called several times today and he he has been nothing but rude and unhelpful. I tried to calmly explain my concerns and he raised his voice, refused to listen, and talked over me every time. Save yourself the hassle and the headache and choose literally any other loan.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. Your concerns are being reviewed; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

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    Punctuality & SpeedOnline & AppStaff

    Reviewed Aug. 10, 2021

    The application was pretty easy. I thought it was going to take forever to get everything done and taken care of but it only took 45 minutes total. Every representative that I had talked to there handled everything perfectly. Also, everything was self-explanatory when you pull up their website. They had everything noted ahead of time - what you're gonna be needing to be able to do the application.

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    Response from LoanMart

    Thank you for sharing your experience Robert. We are happy to have been able to assist you during your financial needs.

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    Loan Process

    Reviewed July 29, 2021

    My title loan process only took two or three hours although it has more paperwork to it because I just got paid off the title and I hadn't had a chance to get the lien off that was on it before so I had to send pictures of the lien releases and those were a lot. Everything was handled the way it was supposed to. LoanMart is the place to go to get a title loan for your car to get extra money, as long as your car’s got a good Blue Book value on it. I would recommend any of my friends that needed to do a title loan as long as they could go online.

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    Response from LoanMart

    Thank you for sharing your experience William. We are happy to have been able to assist you during your financial needs.

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    Customer ServiceStaff

    Reviewed July 28, 2021

    The process was straightforward. It was just basic questions and simple credit verification like if we did have a car, my pink slip, banking information, my job status. I was done in 30 minutes. The representatives called back every five minutes trying to check in on me. They really helped me a lot.

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    Response from LoanMart

    Thank you for sharing your experience David. We are happy to have been able to assist you during your financial needs.

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    Punctuality & SpeedStaffLoan Process

    Reviewed July 27, 2021

    The title loan process wasn't easy by no means. We waited on the documents. LoanMart had to resend them a couple of times then having to print the papers off and get them notarized. Then they said I got to print this off and take it to FedEx. I ran all day. Then in order to get the money, I went to Walmart in West Virginia first, and they couldn't do it. I went to Ohio Waltermat and they were not accepting money. It was only outgoing. The only place I could find around that had MoneyGram was a place in Ironton and it was miles and miles away from me. I got there and all they could do was give me $500 and the rest in a money order. Then I have to deposit the money order in the bank. It was a long, drawn out process. Nothing I liked. They were friendly, nice, and kept in touch with me. It was just a lot of running and a lot of waiting. I would recommend them, but I wouldn't do it again.

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    Response from LoanMart

    Thank you for sharing your experience Stephanie. We sorry to hear that the process took longer than usual but we are are happy to have been able to assist you during your financial needs. Thank you for allowing us to continue servicing your loan to prove our commitment to exceptional customer service.

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    Punctuality & Speed

    Reviewed July 26, 2021

    We've had LoanMart before and they did us good. Everything went quickly and how they said it was. We were pleased with it.

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    Response from LoanMart

    Thank you for sharing your experience Donna. We are happy to have been able to assist you during your financial needs.

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    Billing

    Reviewed May 14, 2021

    LoanMart seemed like the best option. I had some issues at first like removing some stuff and getting my payment amount right. I got a letter and their computers were still saying a larger amount for my payment. But they went on and let me go by what the letter said, and now they got it cleared up. So far, everything's been wonderful. When I was having a hard time financially, LoanMart came through for me when I really needed it.

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    Response from LoanMart

    Thank you for taking the time to share your experience Kimbrina. We're glad to have been able to help you with your financial need.

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    Staff

    Reviewed May 11, 2021

    The application took less than 10 minutes. It was simple. Fernando was very concerned with the way I was doing things and he pointed out what I needed to do. He was very helpful as well as friendly. I would recommend LoanMart highly. It's a good company to work with. Without them, I don't think I would be where I am now because they were willing to help me.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jeneva. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed April 28, 2021

    The LoanMart agent went through the questions with me to make sure everything was okay and I qualified for the loan. I was given the approval then I was requested to send some documents. My vehicle title was one of them, but I misplaced it, so I followed up with them and told them that. They said that I had to call the local county and request a new one. I did that, but I was told that it could take a month. I called the first agent and said, "Hey, this is gonna take a month. I think I'll have my situation figured out by then, so I don't think it's necessary that I get this loan." He said, "Okay. Take care." That was the end of it.

    I got a call a few days later giving me the status of my application. I told the guy that I was talking to, "I just spoke with the representative earlier and told him that I misplaced my title. He told me to go down to the county and request a new one. That could take a month before I can send it to you, which I don't wanna go through that whole process." He then gave me the option of going down to the county and putting down LoanMart as a lienholder of my title.

    I ended up doing that, and everything worked out. I was able to get the money in two days. However, I wasn't given that option with the first representative and the one option he gave didn't work for me. If I was aware of the second option, I would have definitely took it, because once it's printed, it's updated in the system within 24 to 48 hours, and I could go for the loan. Other than that, it's been a great experience.

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    Response from LoanMart

    Thank you for sharing your feedback Nyanyak. Our apologies for any miscommunication and thank you for bringing this to our attention.

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    Customer ServiceStaff

    Reviewed April 27, 2021

    The process was very wonderful and easy. The LoanMart reps were right on it. They walked me right through it and told me exactly how it works, what I need to do, and what was okay. They did awesome. When I had questions and wasn't sure about something, I would call. If they were on the phone or with somebody, they called me back within 10 minutes. It was very good.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Darla. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Customer ServicePricePunctuality & SpeedLoan ProcessRatesTimeliness

    Reviewed April 26, 2021

    I had two loans. I got one, paid it off within three months, and then got another one for more money. On the second one, I signed all the documents, sent LoanMart everything they wanted and the guy said, “Okay, I'll review it and call you right back.” An hour and a half later, still no call. I had to call him and they closed in one minute, so I couldn't get the money until the next day. All in all, there were a couple of hiccups, but for the most part, everybody was exceptional. LoanMart gave me the cash that I needed to get things going. The interest was high, but at least they got me to where I could do something.

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    Response from LoanMart

    Thank you for sharing your experience Denise. We apologize for any delay and are happy to have been able to assist you during your financial needs. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceStaff

    Reviewed April 18, 2021

    One lady there helped me out tremendously. She answered every question and she was very professional. LoanMart responded to me on a good time.

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    Response from LoanMart

    Thank you for taking the time to share your experience Steve. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

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    Staff

    Reviewed April 16, 2021

    Everything was going fine with LoanMart. I also used them before. The reps I worked with were fine.

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    Response from LoanMart

    Thank you for taking the time to share your experience Charles. We truly appreciate your business and look forward to serving you again.

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    StaffLoan Process

    Reviewed April 3, 2021

    Trying to get the loan was difficult because they kept saying I needed this and that. I told them, “You don't need anything else, right?” They said no. I didn't get my loan ‘till Tuesday and I applied on Thursday night. It was just one headache after another. But the rep I worked with was really good.

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    Response from LoanMart

    Thank you for sharing your experience Crystal. We apologize for any delay and are happy to have been able to assist you during your financial needs.

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    Reviewed April 1, 2021

    I used LoanMart a couple of years ago. Recently, I used them again and it went all right.

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    Response from LoanMart

    Thank you for taking the time to share your experience David. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceLoan Process

    Reviewed March 21, 2021

    I already had a loan with LoanMart one time before and they didn't give me a hard time. They actually give me the loan. The process didn't take me long. Good workers, good customer service, and they're a good business.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Reyana. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Punctuality & SpeedStaff

    Reviewed March 3, 2021

    The process is easy and fast. It’s cool. The reps are helpful too.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Imani. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    StaffLoan Process

    Reviewed March 2, 2021

    Applying for a loan with LoanMart was fairly easy and the reps were very nice. Things went pretty smoothly.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Tyesha. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

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    StaffBilling

    Reviewed Feb. 23, 2021

    Overall, I liked the whole process of LoanMart. The only thing I didn't like was when I spoke with the first person I spoke with, I was told for every payment I made, my monthly bill would get lesser and lesser. Then, I was told by somebody else that's not how it is. So, it was a little bit of conflicting information. But other than that, it was fine. The people there were all very polite and professional.

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    Response from LoanMart

    Thank you for sharing your feedback Michael. Our apologies for any miscommunication and thank you for bringing this to our attention.

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    Punctuality & SpeedLoan ProcessRates

    Reviewed Feb. 22, 2021

    I did two loans with LoanMart. The first one went great. The second one went great too. We got a little bit higher limit this time, and everybody's been more than gracious. Everything was done in a timely fashion. The second time around, it went even quicker because I was already in the system and already had good history with LoanMart. I don't like the interest rate though. On the last loan, I probably paid on it for about four months. I'm self-employed, so I used the money for a project. Then when I got paid, I paid it straight out. I wasn't really happy because I paid on it for a good four months, and the balance never went down. I don't really like how that works. I was explained that it was a very simple interest loan. Whatever was explained to me the first time wasn't exactly how it went. So now that I know what I'm in for, I'm going to be even more quick and apt to get the loan paid off in full.

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    Response from LoanMart

    Thank you for sharing your feedback Marcos. Our apologies for any miscommunication and thank you for bringing this to our attention. We truly appreciate your business and look forward to serving you again.

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    Reviewed Feb. 21, 2021

    I used LoanMart before. Recently, I used them again and the application process was easy. It didn't take that long because they got all my information already. Everything was fine. We were able to get it right away.

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    Response from LoanMart

    Thank you for taking the time to share your experience Santiago. We truly appreciate your business and look forward to serving you again.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Feb. 20, 2021

    I had previously lost my job and I fell behind on my rent. So, I thought about working and I needed to get my rent paid. LoanMart called me back quicker than any other lending provider. They were fast and efficient. I didn't have any issues during the application process.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Donna. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Punctuality & SpeedStaffTimeliness

    Reviewed Feb. 19, 2021

    When LoanMart contacted me, it was good and very easy. They explained everything well. The process took a day and it probably would have happened the same day if I had a computer. So it was on my end that prolonged it. LoanMart helped me out in the time of need because we needed the money. They were friendly, fast and reasonable.

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    Response from LoanMart

    Thank you for taking the time to share your experience Tiffany. We're glad to have been able to help you with your financial need.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2021

    The application process at LoanMart was alright and the response time from the rep was good.

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    Response from LoanMart

    Thank you for taking the time to share your experience Nelson. We're glad to have been able to help you with your financial need.

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    Price

    Reviewed Feb. 17, 2021

    I’m very satisfied with LoanMart although originally, the application process was a little bit much. But that was because I thought it was all local. So, when I found out I had to do all this stuff and upload it, I shied away from it. I'm computer-proficient, so it was not a problem for me but I wonder how that would be for someone who was not. Still, services that I needed were provided and it was without any inconvenience or strife. So, that made it absolutely worth it and I would do it again.

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    Response from LoanMart

    Thank you for sharing your experience Marcie. We apologize for any delay and are happy to have been able to assist you during your financial needs.

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    Staff

    Reviewed Feb. 16, 2021

    The application process with LoanMart went smoothly and the rep, David, was great.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Michael. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Punctuality & SpeedLoan Process

    Reviewed Feb. 15, 2021

    I was really surprised at how easy applying for a loan with LoanMart was. The whole process being electronic was so quick. The only place I had to go to was somewhere to get the fund.

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    Response from LoanMart

    Thank you for taking the time to share your experience George. We're glad to have been able to help you with your financial need.

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    Punctuality & Speed

    Reviewed Feb. 14, 2021

    The application process through LoanMart was fast.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Jo Ann. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

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    Reviewed Feb. 9, 2021

    The application process at LoanMart was difficult 'cause I had to go through some hoops to get it, but it was fine once everything got situated. It took about a day to get through the process.

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    Response from LoanMart

    Thank you for sharing your experience Mark. We apologize for any delay and are happy to have been a part of the solution.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 3, 2021

    My loan with LoanMart was pre-approved for a high amount. I looked up their requirements. The fact that they are online made things really easy. Their rep was very personable, fast, and easy to work with. Working with LoanMart has been most beneficial for me.

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    Response from LoanMart

    Billy, thank you for taking the time to share your experience. LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal.

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    Online & AppStaffBillingEase of UseLoan ProcessRates

    Reviewed Jan. 31, 2021

    Everybody at LoanMart has been very friendly and professional. Their application process was simple and the interest rate was not so bad for what I needed the loan for. Their app is difficult to navigate and the payments don't show on time. Other than that, everything is great.

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    Response from LoanMart

    We value our customers and consider each communication an opportunity to assist and serve them more effectively. Brenda, thank you for your feedback and for letting us know where there may be room for improvement.

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    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2021

    I reached out to LoanMart and they helped me through the process right then and there. Everything was prompt on their end. The only thing was I had to go to FedEx and have some stuff done. But everything went as it was supposed to, so I was very pleased.

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    Response from LoanMart

    Thank you for taking the time to share your experience Nikita. We're happy to have been a part of the solution.

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    Customer Service

    Reviewed Jan. 26, 2021

    I did the application of LoanMart online. Once I submitted it, they gave me a callback once they looked over it. Everything was great and legit, as far as on my end.

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    Response from LoanMart

    Thank you for taking the time to share your experience, William. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

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    Staff

    Reviewed Jan. 25, 2021

    I used LoanMart a couple of years ago. I used them recently and the application process was easy. The reps were both very nice, very kind and answered all my questions.

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    Response from LoanMart

    Alicia, thank you for your business and for taking the time to share your experience. LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 22, 2021

    I needed quick cash and LoanMart was available. My rate was 30 something percent a month. They were legitimate. They took pictures of my vehicle. They just wanted to make sure I got what I got. They also made it easy to send the title in and provided the packing slip. I paid it off early and I got the title back quickly. Everything went smoothly and I didn't get any issue. The second time I used them, they gave me more money for the same vehicle with a rate of 11% per month because my credit was better and I proved to them. I still want to pay it off quickly. It’s just that I needed that cash then. I made some mistakes again with money. But they were there. I don't have anything to put up. It's better than a lot of things and works pretty well. They are a very honorable company.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Christopher. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2021

    A coworker recommended LoanMart and I needed the money. Applying was simple and the interaction with the rep was fast and to the point. LoanMart helped me get out of a bind. I would recommend them.

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    Response from LoanMart

    Thank you for review Regis. LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. We're glad to have been able to help you with your financial need and thank you for your business.

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    PriceOnline & AppRefunds & PayoutsStaffLoan Process

    Reviewed Jan. 19, 2021

    Other loan companies were difficult to deal with. They say one thing on their website and when you go to them, there is so much other stuff they want. With LoanMart, the application process was very good. They helped me keep my head above water. On the whole, LoanMart was expensive but I had a great experience with them. I already paid back the amount of the loan but it's not going anywhere, and I understand that. They gave me more money a couple of times and I'm not very appreciative of that.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Brian. We have worked hard to establish an outstanding reputation for quality service and credit our dedicated employees to our success and thank you for your business.

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    Staff

    Reviewed Jan. 12, 2021

    The application process seemed to be pretty easy. The reps were very helpful.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Robert. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    StaffLoan ProcessRates

    Reviewed Jan. 9, 2021

    I checked my full loan amount December 8th 2020, checked yesterday and it was 422$ higher. With daily interest rates I will never pay down my loan. I didn’t understand that there would be daily Interest Accumulating. It’s like they want you to never pay off your loan off.

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    Response from LoanMart

    LoanMart is unable to locate your account due to incorrect or missing information. In order for LoanMart to address your concerns properly, LoanMart would need your full name, social security number, physical address, and phone number that you provided to LoanMart, or your account number with LoanMart. Please provide your information by email to compliance@loanmart.com so a thorough investigation can be conducted.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 9, 2021

    I needed money for my business to keep it going. I have a Jeep Wrangler and I needed someone to give me quick answers. LoanMart didn't try to talk a bunch of nonsense to me. The person I dealt with gave me quick answers and we got off the phone. He then called back when he needed to. It was to the point. The process for my title loan was pretty easy. It was all online, except the final documents that had to be signed. That was probably the most irritating thing because I couldn’t DocuSign it. I was at work doing it during the day and I didn't have a printer with me. I had to keep running to a FedEx or a print or copy place and had them print documents really quickly then sign then send them.

    I sent the information in and the initial guy I dealt with was supposed to send me something. I couldn’t get back in touch with him and I never got the thing so I called back in and got a different guy. He sent the thing to me. I ended up doing the final stuff with this guy. Both guys were great and they helped me out very quickly. LoanMart was very pleasant and I enjoyed the conversation with them. The process wasn’t long and a hassle.

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    Response from LoanMart

    Thank you for sharing your experience Tiffany. We are happy to have been able to assist you during your financial needs.

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    StaffRates

    Reviewed Jan. 8, 2021

    Working with LoanMart was good for me. Their reps were all right. They were doing what they were told to. The interest is really high but it is what it is.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Enyel. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    TechStaffLoan Process

    Reviewed Jan. 7, 2021

    I had a loan with LoanMart previously. The process was seamless and it wasn't a hassle. Then I needed a loan again so I came back to LoanMart the second time. Whatever they asked for, I submitted it, and it worked. The people were definitely helpful and friendly. They didn't make me feel like I was begging or making me feel worse about my situation. I would recommend LoanMart.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Tanya. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

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    StaffLoan Process

    Reviewed Jan. 5, 2021

    It took a day to receive the loan from LoanMart and I was fine with the process. It helped me pay what I needed to pay.

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    Response from LoanMart

    LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. Thank you for taking the time to share your experience.

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    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Dec. 30, 2020

    The reps were okay, but it took so long for the process. They said it would be within one day, and it took a couple of days for me to even get approved and the money released. I didn't know the interest was that high as well. My goal is to pay it off at once on the first payment, but the interest is so high. It takes you forever and then once you get stuck, and the whole point of somebody having your title, I would never do this again once I pay it off. I just needed some money fast and that was the only resort I had. Overall though, LoanMart's customer service was great.

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    Response from LoanMart

    Thank you for sharing your experience Phenique. We apologize for any delay and are happy to have been able to assist you during your financial needs.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed Dec. 29, 2020

    It was a long process. They required certain stuff. I was the person that returned calls. LoanMart would say they would call me back in an hour, but it would be a another day, I would call back. They were not consistent in telling me my next process. And then I thought the loan I originally got was not clear on the information. They said that I could pay it back anytime, at any given time. I was thinking, “Why would he take three years to pay $1,200 back?” Information was not good. I wanted to pay it off in March. I'm still not clear, do I pay the whole three years of what was originally planned or what will be the amount for it in March?

    But the loan helped me in my everyday life. My payment is not due until the 15th. But if it's what I think it is, is they're asking me on a $1,200 loan to pay them back $5,000 no matter how early I pay back or how late. I can see if I took it to three years then that's acceptable. But if I'm saying, “Hey, five months from now I'm just gonna pay, do I still pay the $5,000?” For instance, I've had the loan for six months, do I use the percentage rate six times? I'm thinking, “Okay. Let me buy me time for three months.” But I'm thinking, “Doing three months, so I pay this $5,000 back?” Because then, after I got it, I read reviews. I wouldn't have put the loan had I read reviews first.

    The bad thing is they did not tell me step-by-step. I had to figure it out on my own. I had to keep calling like, “Are you guys sure? Did someone supposed to call me back?” “Oh, we're sorry.” Then I'm on hold with the person while he is processing it for 35 minutes. People are doing things right now with high interest rate. So, they're nervous about it. If they could be more comforting and explain it more like a person doesn't have a clue. I speak for other single parents who call in panic mode. That's how people get to where they're going. It's an important thing. It should be explained thoroughly. By the time I realized what I've done, I already signed the papers.

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    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a service provider for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. LoanMart takes pride in treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. LoanMart is reviewing your concerns; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 28, 2020

    At first, I thought LoanMart was a scam, but then I just kept on going through the thing because I've never done it before, and some of the things seemed odd. But I understand that a lot of the things that they asked, they needed a real signature. You couldn't do a signature over the phone. And then the mailing of the title to them before you got your money got me worried. But I understand they don't want to give out money and then not get the title. Other than the fact that I had to get over my fear of doing something over the phone, it is what it was. Just you hear about people getting their identity stolen all the time. They were always there when I called and asked questions.

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    Response from LoanMart

    LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. Thank you for taking the time to share your experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 27, 2020

    LoanMart was easy to work with and they did everything I needed. Their reps were all excellent and their process was quick and fast. Everything went better than I expected. I'd definitely recommend LoanMart.

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    Response from LoanMart

    LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. Thank you for taking the time to share your experience.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 26, 2020

    Applying with LoanMart was simple and everything was upfront. I contacted their agent and they called me several times. They called me for every step. It would be better if they charge not so much interest though.

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    Response from LoanMart

    LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. Thank you for taking the time to share your experience.

    Verified purchase

    Reviewed Dec. 25, 2020

    Applying with LoanMart was simple.

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    Response from LoanMart

    LoanMart encourages its employees to achieve personal success and based on your positive feedback, we've accomplished this goal. Thank you for taking the time to share your experience.

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 24, 2020

    The application process at LoanMart was a little difficult. It was a lot of hoops to jump through. I uploaded the first part of the paperwork and they were like, "We're missing this and this and this." So I had to go back and upload that part of the paperwork. If they made it all one shebang, I can print out the paper, get it notarized, send it back, and I'm done. But as far as loans go, it was pretty easy. I worked with David and he was super helpful. LoanMart really helped me. Working with them was a great experience.

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    Response from LoanMart

    Thank you for sharing your feedback Deborah. We apologies for any miscommunication and thank you for bringing this to our attention.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Dec. 23, 2020

    I had a loan with LoanMart last year that I had paid off. Then I could get quick cash by one of my other vehicles that I had that was paid off and I remembered just to put LoanMart up again. When I did it the first time, I was looking for one that was easy to go online. I hate going to these brick-and-mortar ones 'cause they seem very shady. I applied and then somebody called me within a couple of minutes and went over my application really quickly. I was then told that I was approved for this much and that they were gonna send over a few emails. I got the emails and I asked them what exactly I needed to do. I knew I had to take a bunch of pictures really quick and everything was done in less than a day. I did it all late afternoon and then I was leaving work and it was already dark. But luckily, LoanMart was behind my time, so it all worked itself out. The experience was fast and easy.

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    Response from LoanMart

    Thank you for taking the time to share your experience Ronald. We're glad to have been able to help you with your financial need.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Dec. 22, 2020

    LoanMart was a quick way for me to get some fast money even though it was a whole lot that I'd have to pay back. I was in an emergency so I didn't have any choice. Also, I didn't have the greatest of credit and I had to go to a place that would take me. The reps were good and I got the loan in two days. I would recommend LoanMart if someone was in a tight but I wouldn't recommend them if they didn't wanna pay back at least three times as much as they borrowed. But as far as customer service, it was good.

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    Response from LoanMart

    Thank you for taking the time to share your experience Erin. We take pride in treating every customer with excellent personal service.

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Dec. 21, 2020

    The application process through LoanMart was easy. They approved me right away, so I went ahead and stayed with them. Their rep was great. But I didn't get all the information I needed all at once. I didn't have a printer so I had to go get something printed out. Then I found out that I had to go in and have to go back up there to send it off because I had to go to a FedEx Kinkos and they were already closed. So it was a lot of driving back and forth. Once I submitted everything, everyone was gone for the day. So I had to wait till Monday to get the payment. Other than that, everything else was fine.

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    Response from LoanMart

    Thank you for taking the time to share your experience Lasha. We apologize for an inconvenience you may have experienced and assure you we will look into improving our service, as we take pride in treating every customer with excellent personal service.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Dec. 10, 2020

    This was the second time that I went thru LoanMart so it was much easier. Their interest rates are high but the rep was nice and they're good to answer any of my questions. The first time, they needed to know my vehicle and mileage and my personal information. Then they ran it and they got back to me and told me what I was eligible for.

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    Response from LoanMart

    Thank you for taking the time to share your experience, Lacy. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2020

    I did a search last year and LoanMart was the only one that I could get at the time. It was the one that could get me the funding that I needed the fastest. Customer service was very knowledgeable and pleasant. I've been with LoanMart for a little over a year now. Everything has been really simple and straightforward. It's been very beneficial. I would do it again with them.

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    Response from LoanMart

    Thank you for taking the time to share your experience Angela. We take pride in treating every customer with excellent personal service. Happy Holidays!

    Verified purchase
    Staff

    Reviewed Nov. 28, 2020

    LoanMart has been very good to work with. The application process was fairly easy and the rep was very good.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Gerald. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Nov. 27, 2020

    I was desperately trying to find a loan. When I was doing a Google search on my phone in my area, LoanMart came up. The guy that I dealt with on the original loan was great. He was right there. The gal wrote up the papers and emailed them to us. They were quick and had answers to all of our strange little questions. They were all on top of the ball and we had the money in a few hours. LoanMart is a great company. They'll do you right, they'll do you fast, and they're not rude. They don't make you feel like you're some slob when you don't have great credit. They treat you like a human being and that was great.

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    Response from LoanMart

    Thank you for taking the time to share your experience Lisa. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Customer ServicePriceStaffLoan Process

    Reviewed Nov. 26, 2020

    LoanMart seemed to be customer-friendlier than any others. When I told them what I needed, they said they couldn't do it. I said, “Let me think about it and call you back.” Once I called them back, they had increased the amount to the amount that I needed. With them taking that into consideration, that was a point for them instead of being against them so I chose to go with them. The application process went fine. I talked to customer service and they transferred me to a loan specialist who was somebody that knew what to do and how to do it. They went over everything with me and everything that they said they would do, they did it. I'm very happy. I wish I could do it again and give me some more money for Christmas.

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    Response from LoanMart

    Thank you for taking the time to share your experience Mary. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business. Happy holidays.

    Verified purchase

    Reviewed Nov. 25, 2020

    I had a good experience. The process was simple. It took about two days but that was on my part.

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    Response from LoanMart

    Thank you for taking the time to share your experience Melanie and happy holidays.

    Verified purchase
    Staff

    Reviewed Nov. 21, 2020

    I needed a little financial help at the time and LoanMart seemed like a good place to deal with. They made the application process simple and easy to understand, and the reps were all nice. I would recommend someone that needed that kind of help to LoanMart.

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    Response from LoanMart

    Thank you for taking the time to share your experience William. We take pride in treating every customer with excellent personal service. Wishing you the best holiday season.

    Verified purchase
    Staff

    Reviewed Nov. 20, 2020

    I went straight to LoanMart and the rep made the process easy. It took about five minutes. People should go with LoanMart.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Dolores. We take pride in treating every customer with excellent personal service.

    Verified purchase
    StaffRates

    Reviewed Nov. 19, 2020

    I looked at about five companies but I got a better deal and lower interest with LoanMart. The rep was great and very helpful, which was another thing that I liked. He walked me through everything that I needed. I’m very satisfied with my experience. LoanMart is the best that I've seen. It has helped me in my times of need so we’re very grateful to them.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Amanda. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success. Happy Holidays.

    Verified purchase
    Staff

    Reviewed Nov. 18, 2020

    LoanMart was the only thing that came in the mail and it was recommended highly. The application process was fair and good, and the rep was very professional.

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    Response from LoanMart

    Thank you for taking the time to share your experience Archie. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Nov. 11, 2020

    I worked with LoanMart in the past and I had a good experience from the last transaction I had. They have a very smooth and efficient process. I had a quick phone call and then I spoke to someone and provided details of the car. The representative was very helpful. They responded right away, so there was constant communication back and forth until we got all the paperwork done. The process was easy as well and it was up to me how fast it was. I had to mail them some paperwork, which is the title, and then I was able to get the cash right away. I would definitely recommend LoanMart. They were extremely helpful at a time when we needed the cash.

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    Response from LoanMart

    Thank you for taking the time to share your experience Raymond. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success and thank you for your business.

    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed Nov. 3, 2020

    I was searching title loans, which worked best with the way I received my income, and LoanMart popped up. They were the first ones that reached out to me and were able to start the process. The application process took 45 minutes because I did it over the phone. I had to be transferred a couple times but they helped me fill everything out. The reps were kind. The only like downside that I've experienced was, I had been offered a secondary advance for making a certain amount of payments on time and I was transferred five times when I decided to inquire about it and see what my options were. They would ask what I was calling about and I would explain it, and they would transfer me. It seemed like they were having issues that day with knowing who handled what. But outside of that, everything has been great. They're super understanding and helpful, and I haven't had any issues so far.

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    Response from LoanMart

    Thank you for taking the time to share your experience. We take pride in treating every customer with excellent personal service and apologize for the continuous call transfers. We will make sure to address this so to avoid his from occurring in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed Oct. 30, 2020

    A representative from LoanMart. Sent me a bar code, to make a payment at a PAY NEAR ME location. Turns out that bar code was going to their personal pre-paid card. Called LoanMart back to report it. But my call was just forwarded to another call center. And it was as if the representative had no concern of my terrible experience. Every representative I contacted about this matter, showed no concern. And so nonchalantly acted as if it was no big deal, as if they were protecting a fellow employee. (Mind you that the payment was over 1700 dollars). But payment was denied and refunded because it was going to a prepaid card instead of to the company to go towards my bill. It was an all day process to make that large payment. Wound up traveling to a neighboring state to make that payment.

    Loanmart does have a lower interest rate on their title loans. But it's not worth being charged to pay early. (Even though they say there isn't a prepayment penalty) But if you make too many early payments, there definitely is. And a foreign representative from a call center (I assume was overseas) tries to steak large payments. Either to split among other employees in India, or to take home and support their family. LoanMart may be an excellent place, if you plan on sticking to their payment plan, and paying all the interest. But if you try to pay it off quick and/or in a large sum. That's when problems arise. Avoid unless you're gonna stick to their payment (sucker) plan.

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    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. Your concerns are being reviewed; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 28, 2020

    LoanMart helped me and my family. Last year they got me through the holidays with my children and we had good holidays. They came in handy when I needed them. So I went to them again. I knew I could depend on them like I did last time. The loan process wasn't long. It just took a day for everything and I'd probably pay them off early again after the holidays were over.

    The people from LoanMart that I've talked to are always friendly, courteous and professional. I had a little issue last time and they gave me a little bit more time until I was able to pay it. The only thing that I have issues with is with whomever it is that we have to mail the title off to, they’re only open certain hours. But the LoanMart process was easy. I was at work trying to handle stuff and I had to keep putting them on hold ‘cause I was getting work phone calls. But they were very patient. Some people won't hold like that. If I shall need them again in the future after this, I’ll use them again. If my friends and family needed all the information to get started with LoanMart, I will pass it along.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Tanesha. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Oct. 27, 2020

    I do business with ACE Cash Express, and I asked about LoanMart through there. They told me who LoanMart was and what exactly they did. After I heard of the way they helped people knock their principals down the way they do, I was enticed quite a bit, so I took advantage of it. The application process was simple and easy. If I'd had everything right the first time, it would’ve taken about a couple hours, but it took me at least four hours to get it all straightened out right. Once I got to know the particulars as to how the application worked and what meant what, it made sense to me, so it was more understandable for me.

    For the most part, it was figuring out quickly exactly how I was gonna send whatever I had to send and how the application worked. How the documents were loaded on the app was the biggest hang-up, but once I got the hang of it, it went through the way it was supposed to. LoanMart made quite a bit of an impact for me. It made it convenient for me to help me out when I needed the title loan. It's a lifesaver if you can afford what they're offering. For the most part, it has helped me quite a bit financially right now during these dark times.

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    Response from LoanMart

    Thank you for taking the time to share your experience Francisco. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Oct. 23, 2020

    I did a title loan online. The process was quick and easy. It was convenient. The documents and going to FedEx were easy to work with.

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    Response from LoanMart

    Thank you for taking the time to share your experience Avis. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Customer ServicePriceBillingLoan Process

    Reviewed Oct. 22, 2020

    I have been a client for a while and I’m now in a position to make more than monthly payments. I have had to call 3 times today to have them place my added $250 toward my principal or loan balance and I got 3 different answers “one time exception“, we can’t do that“, "call a manger tomorrow". It's as if they don’t want you to overpay your loan although the websites clearly states you can call after an overpayment to apply to your principal. I was warned by a friend who used them that it took him a week of calls to finally get the payoff amount and months to get the title. Very sketchy Especially when basically guideline discourage you from paying extra.

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    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”).LoanMart is reviewing your account and will mail a detailed response to your address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Oct. 21, 2020

    I needed a loan and it seemed like LoanMart's fees weren't as high as other businesses. So, I thought it was a good idea just to use them. The application process was very easy. But they kept calling me instead of writing everything down that they needed me to do. They kept calling me telling me that they needed this, and then they needed me to resend this. I still haven't got the loan from them. I've been waiting since last week because one of the loan officers put the wrong routing number in there after I sent him my account number and the routing number. I signed the documents. I signed them off from my phone, so I didn't look at the routing number to make sure because I already sent it to him. But he put a different California number in there.

    I sent my title off last week. I was supposed to get the money Thursday morning. I thought it was a scam because I just sent them my title to my car, but I haven’t got anything. They made me wait and wait, and I'm still waiting. That’s the only problem I’m having with them right now. Everything else was good. They were nice about it. They kept apologizing. I know a friend that wants to get a loan through them but they're leery. They're waiting for me to get my money first. If LoanMart puts the money on my account like they said there, then they’re gonna go to LoanMart.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Millian. We work hard to establish an outstanding reputation for quality service and apologize for the less than optimal experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 20, 2020

    My wife found the location and went through the process with LoanMart but I did the end of it because they wanted all the paperwork. The reps were very courteous and nice. They answered all the questions that we needed to know. They were quick as well. They didn't make the process hard at all and it took no more than two hours. When I turned in the paperwork, it was done. I’d refer a friend or family member to LoanMart.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Nedra. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Customer Service

    Reviewed Oct. 19, 2020

    I found LoanMart online and I called them. They were the first option and the process was perfect.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Luis. We take pride in treating every customer with excellent personal service.

    Verified purchase
    StaffLoan Process

    Reviewed Oct. 12, 2020

    I went up to the place to try to get a car loan. They said they don't do it, but they'd connect me to LoanMart. The application process was kinda straightforward and easy for real. The rep helped me out a lot.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Mario. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Oct. 11, 2020

    LoanMart is awesome. They always help me. They paid more than any other company. My car wasn't paid off and they still helped me. That was a big A-plus.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience Priscilla. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success. Best of luck to you.

    Verified purchase
    Customer ServicePriceStaffBillingLoan Process

    Reviewed Oct. 10, 2020

    My previous experience was good. It was a blessing because it got me out the hole I was in, bill-wise. But I was a little thrown off with the new loan. I paid off my previous loan way ahead of time, so that’s why they didn't have a problem with extending credit to me again this time. But this time was different. I was supposed to move at a certain time and my new place wasn't ready when I was supposed to get there. So that made me incur extra cost that I didn't anticipate. I called the other day to try and explain my situation to the young lady. I asked her if they could extend my due date to the 3rd and they could take it directly on my account. She said, "No. It’s gonna have to go to the delinquency department." But I didn't have this problem the first time around, so I'm not understanding what the problem is this time. They know that I take care of business with them. Other than that, I've had an awesome experience with them.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a service provider for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. LoanMart takes pride in treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. LoanMart is reviewing your concerns; a detailed response will be mailed to you to the address on file. If you have any questions, please contact compliance@loanmart.com.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 9, 2020

    The first time I did the loan, it was kinda crazy looking, but it got done. The second time wasn’t that bad. The customer service wasn't really thorough in the beginning. But once I did the loan again, I got a clear vision of everything.

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    LoanMart
    Response from LoanMart

    Thank you for taking the time to share your experience. We have worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

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    LoanMart (formerly 800loanmart.com) Company Information

    Company Name:
    LoanMart
    Company Type:
    Private
    Year Founded:
    2001
    Address:
    PO Box 8075
    City:
    Van Nuys
    State/Province:
    CA
    Postal Code:
    91409
    Country:
    United States
    Website:
    www.800loanmart.com