JM Bullion Reviews

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Edited by: Jana Lynch

About JM Bullion

JM Bullion is a retailer of gold and precious metal products, offering a wide variety of options for both investors and collectors. Founded in 2011, the company offers coins and bars made from gold, silver, platinum and palladium. There is no minimum order amount – orders over $199 ship free through the Postal Service or UPS, while those beneath this value are shipped at a flat rate of $7.99.

Pros
  • No order minimums
  • Do-it-yourself buyback program
Cons
  • Higher cost for using PayPal or card
  • Minimum $1,000 buyback

JM Bullion Reviews

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    How do I know I can trust these reviews about JM Bullion?
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    Page 5 Reviews 435 - 635
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed June 29, 2024

    I was satisfied with ordering on the phone. CSR was nice and helpful. Accurate information about items and shipping and tracking. Payment process was easy and quick. I had to call and inquire about payment processing. I spoke with a female. She was young and professional. My package arrived on time. It came when I expected it.

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    JM Bullion
    Response from JM Bullion

    Hello Charlenna,

    Thank you for leaving us a review! We are glad to hear that our agents were helpful and that you received your order in time. Your feedback is important to us, so please let us know how if there is anything we can do to achieve a 5 star rating!

    Kind regards,

    JM Bullion

    Verified purchase
    PriceStaffRates

    Reviewed June 29, 2024

    Been buying from these people for years every month. Reputable and professional services. Always polite and very have an excellent assortment of quality products to choose from. Their prices are very competitive with no price gouging. I'd recommend their services to anyone interested in starting or maintaining a precious metals collection for a hedge against any unseen difficulties relating to the dollar currency. I prefer to back my future with gold, silver and platinum. It has stood the test of time.

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    Verified purchase
    PricePunctuality & SpeedBilling

    Reviewed June 29, 2024

    When I learned about how JM Bullion was expanding their payment options to include "buy now pay later" with PayPal I was able to afford what I wanted to purchase with 4 installed payments that were very affordable. It was a great idea to make it available for customers on a budget.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 29, 2024

    I still have not received them. I called to let your customer service know yesterday, Thursday the 27th. Every time I check the tracking it says the same thing, will be delivered late, they are still in Las Vegas sorting center. Would like to know when you check when I will finally get them.

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    JM Bullion
    Response from JM Bullion

    Hello Barbara,

    Thank you for taking the time to leave us a review. We are sorry to hear of the shipping delays with your order. Our records show that the order was finally delivered to you. We apologize for any inconvenience the shipping delays caused. We will follow up with an email to make sure everything is good with your order.

    Kind regards,

    JM Bullion

    Profile pic of the author.
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed June 29, 2024

    This is just one of my many purchases, I must say JM Bullion is one of my go-to bullion dealers. They have great prices and fast shipping. I'm thrilled with my 1oz una and the lion bars and my silver eagle at Spot! I highly recommend JM Bullion and I will be purchasing from them in the future.

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    Verified purchase
    TechPricePunctuality & SpeedOnline & AppEase of UseRates

    Reviewed June 29, 2024

    I’ve only been buying since May and have been completely happy with the product I’ve purchased. Pricing seem comparable to other vendors. I really like the fast shipment of my orders and packaging of those orders. The website is easy to navigate with the description of the bars and rounds being very accurate. Plan on buying more in the future.

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    Verified purchase
    Price

    Reviewed June 28, 2024

    You sell the 2oz. Egyptian gods series silver coin but you didn’t have the capsule for that coin (41mm). I had to order a capsule from EBay. I posted a notification for when the capsule comes in but it never did, the coin or round cost way more than a capsule. Why can’t you stock my capsules.

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    JM Bullion
    Response from JM Bullion

    Hello Steven,

    Thank you for taking the time to leave us a review. We are sorry to hear you had to source capsules from a third party. We are working on getting these capsules stocked but due to the sizing of these rounds, these typically take a while to get stocked. We apologize for the inconvenience. Please check your email so we can make it up to you.

    Kind regards,

    JM Bullion

    Verified purchase
    PriceRates

    Reviewed June 28, 2024

    I have purchased many items from JM Bullion over the past several years and have not been disappointed in any way. Products are as described and reasonably priced, as I shop around to compare prices and always return back to JM Bullion. Fully recommend. Thank you and keep up the good deals.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 28, 2024

    I am a first time buyer of gold, and was unsure on how to go about it. I used your website to make my first purchase of fractional gold coins; very easy to complete; fast shipping; great products; I plan on using JM Bullion for regular purchases in the future; including upping the size of the purchases from .25oz to .50oz or 1oz or larger.

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    Verified purchase
    Customer Service

    Reviewed June 28, 2024

    JM bullion is my go to company. I have not ever experienced any issues. Their constant communication with me during the delivery process has been exceptional. The quality of their product is second to none. JM company gets two thumbs up….way up. I see no other need to visit other companies. I have dealt with this company for quite a while, and I have never been disappointed. I would highly recommend them.

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    Verified purchase
    StaffEase of Use

    Reviewed June 28, 2024

    I recently placed 2 orders from JM Bullion. The website was very informative for a newbie and easy to navigate. I could easily track my orders once placed and they arrived in a timely manner. I appreciated their secure shipping method and that the products were as described and in the condition described.

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    Verified purchase

    Reviewed June 28, 2024

    I’ve been buying from JM Bullion for over 7 years now and they are the only company I trust to buy my precious metals. Their service is first class and I never have had one problem with over 50 transactions. Over that time always delivered on time. I would highly recommend JM Bullion to any investor looking to buy precious metals.

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    Verified purchase

    Reviewed June 28, 2024

    I have used JM Bullion for 15 years and have always received my orders. I can’t tell you what happens when there is a problem (as I have never had one) but I have ordered many times with no issues. I would not use any other company to purchase from.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed June 28, 2024

    I paid for $12.99 for USPS priority shipping and the package was delivered outside the priority timeline. I should have received a refund for the extra I spent on shipping. The tube of 20 rounds was open and the rounds were loose, rattling around inside the bubble wrap. It looks like the strapping tape was cut on both sides of the tube. I did email about the package being late and I received a timely reply.

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    JM Bullion
    Response from JM Bullion

    Hello Joseph,

    We are sorry to hear of the delay in receiving your order. We are reaching out to you directly to resolve your issue.

    Kind regards,

    JM Bullion

    Verified purchase
    Follow-Through

    Reviewed June 28, 2024

    Relatively easy to make it all happen but, the delivery process was just a bit of a mystery. Not sure if it was me or? Everything arrived as promised. They said it would be good/best if I could be home when it was delivered which to me implied no signature? I know the amount was small comparatively speaking, just thought a signature should have been required.

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    JM Bullion
    Response from JM Bullion

    Hello Leon,

    We are sorry to hear of the mystery surrounding the delivery of your order. Your order required a signature upon delivery due to the value. The tracking information shows your order was signed for when the carrier delivered your package.

    Kind regards,

    JM Bullion

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed June 28, 2024

    I ordered 1# and 5# copper bullion back in May of 2024 and never received the copper bullion, it was lost in transit. So apparently I going to get a refund, I really thought I would get replacement items. I was told the 1# copper bullion was unavailable, I actually placed my order in early May on a pre order deal. Very disappointed!

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    JM Bullion
    Response from JM Bullion

    Hello Marty,

    We are sorry to hear that your order was lost in transit and that you are disappointed with the resolution. It looks like your claim is still under review. A representative will be in contact with you to update you on the resolution for your claim. We look forward to resolving your issue.

    Kind regards,

    JM Bullion

    Verified purchase
    Punctuality & Speed

    Reviewed June 28, 2024

    I have ordered my coins from many places with many levels of satisfaction. You guys always give exactly what you say, quickly and easily. Thank you for being a consistent supplier of quality items that my family can enjoy and have as a great way to invest in their future.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 28, 2024

    Love getting my Silver from JM Bullion. I trust them 100%. Always get my order fast. The bars are all beautiful. I have ordered silver rounds. 10oz bars, 5oz bars, 1 ounce bars and 1/2 ounce pieces. They come well packaged. I will order more. Thank you JM bullion. I have my whole family buying silver now. They also enjoy buying from you.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 28, 2024

    I’ve been ordering from JM Bullion for over 8 years now. Always pleased on the speed my order gets to me. I never have to worry about the product I’m receiving as it has always been spot on condition for what I was expecting when ordered. I highly recommend checking their site out.

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    Verified purchase
    PriceOnline & AppStaffRatesValue

    Reviewed June 28, 2024

    This is the first time I have ordered any kind of bullion purchase anywhere. The service in preparing the order and getting it shipped was impressive. The quality I received was everything that was described on the website, and the price was a good value that I expect will increase over time. Looking for rounds, bars, specialty items, I will trust JM Bullion for them.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppBillingEase of UseRates

    Reviewed June 28, 2024

    My items always arrive quickly and carefully packaged. I appreciate JM's sales and interest pieces. I look here first for all things pirate and mermaid. The website is very easy to use and the payment section is very secure, I've never had a problem. Thank You! For making collecting fun!

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed June 28, 2024

    Website easy to navigate. Great selection, very good prices. Fast delivery and email notifications.. Great company all the way around. In this day and age it's nice to be able to smoothly and efficiently navigate through the selection and purchasing process will always recommend a company that cares about its customers.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 28, 2024

    I have ordered from jmbuillion.com a few times now. My most recent purchase was a 10oz bar of fine silver from Germania mint. The shipping was fast and came in a discrete box. The product itself was undamaged and more lustrous than I could have imagined. I will be using jmbuillion.com again and will keep looking for deals.

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    Verified purchase
    Refunds & Payouts

    Reviewed June 4, 2024

    This company is HORRIBLE. They hold up thousands of your money for no reason. DO YOURSELF A FAVOR AND SKIP THIS COMPANY! When you pay for product - if you cancel for any reason you will be sorry. I have never seen such poor business practice in my life. The company will hold your money and screw you! This is terrible. I am appalled.

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    Verified purchase
    Customer ServiceBilling

    Reviewed April 25, 2024

    Every transaction I’ve had buying from JM has been extremely simple. I choose the wire transfer payment method when buying. I can call and place an order from my truck sitting in the parking lot of my bank. By the time I walk into my bank to make the wire transfer my transfer instruction email has been sent. And I have never had an issue with delivery. I have not sold any ‘metal’ back to JM so I cannot review that process. If it’s anything close to the purchasing process (I have no reason to believe it will be different or difficult) then I will be a JM customer for life. Buy metal! One of the easiest ways to protect your dollar from inflation!

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    Verified purchase
    Punctuality & Speed

    Reviewed April 25, 2024

    I got my coins within a few days. Everything was as described. I also ordered some from a competitor, recently, and I am still waiting for it to show up. I will definitely use JM Bullion for my future needs. They are quick and on top of their game. The merchandise arrived in perfect condition.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed April 23, 2024

    I bought several items as gifts for granddaughters. JM Bullion has a larger design selection on new coins offerings than others in the same market. The pieces purchased are/were more appealing and appreciated for their visual artistry and overall stamp quality. The delivery was tracked and arrived according to requested shipping option and was packed adequately to keep secure to protect purchase. The prices and prices over spot are slightly higher than other budget Distributors. However, sometimes cheaper isn't always better. So often we get what we pay for. As for me.. I prefer peace of mind, more options and quality of selected pieces are worth it. Since as gift/investments diversification in lieu cash for those I care and love.

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    Verified purchase
    Sales & MarketingRatesFollow-Through

    Reviewed April 22, 2024

    I’ve ordered silver from JM Bullion on multiple occasions. I’ve mostly ordered the bars but now have taken an interest in the coins. It’s fun collecting and silver makes for a unique gift. Every time I’ve received exactly what I ordered and in a timely, secure manner. Not sure what else is required from a company that delivers as advertised. Bravo!

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    Verified purchase

    Reviewed April 22, 2024

    I already have recommended JM Bullion to many coworkers and friends. Everyone is excited about the opportunity to secure the future with GOLD AND SILVER! This is a great way for me to pad my portfolio with physical wealth. I look forward to discussing opportunities with others and comparing ways to secure the future.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 21, 2024

    There has always been prompt delivery after ordering and always packaged well. There is a wide variety of product options when purchasing the precious metals, both in choices of mint companies and the products themselves. There have been a few occasions where I have needed to speak with a real live person, and the staff have always been very helpful and polite to talk to. I have been pleased with the quality of products that JM Bullion offers. I am a repeat customer!

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    Verified purchase
    PriceRates

    Reviewed April 21, 2024

    I ordered my first gold, although a small piece, along with some 1 oz. silver bars. I was totally pleased with my purchase. My order arrived sooner than I expected and in secure packaging. I feel more secure by owning real gold and silver that I can hold in my hands. I trust JM Bullion for the best prices and their stellar reputation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2024

    It is so easy to place your order and they keep you informed of the status every step of the way. They have a large selection of precious metals. They also let you know when they receive new items. Their customer service is very friendly. You can request a notification when items not in stock arrive.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 21, 2024

    I have been dealing with JM Bullion for years and have never experienced any problems with the service. I have always been pleased with the efficiency and prompt service. I do recommend JMBullion to all of my friends and encourage them to make their purchases from JB Bullion rather than some of the other competitors. I inform them that they will have excellent customer service and very competitive prices with the products.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 21, 2024

    Quick, fast and in a hurry. I was pleased by the selection of items in your collection. The purchase was quite simple and painless. Scrolling through the inventory was simple and easy the check out went very smoothly and quickly. Overall it was a very pleasant experience. Thank you very much and I look forward to doing business in the future.

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    Verified purchase
    Customer Service

    Reviewed April 21, 2024

    I was very excited to place my first order for precious metals. Upon placing my very first order with JM Bullion I received the wrong items. Ordered a few gram coins but received gold bars instead. Started the returns process but haven’t heard anything back for a few days..0/10 recommend.

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    JM Bullion
    Response from JM Bullion

    Hello Ryan,

    We are sorry to hear of your experience. We attempted to contact you by phone to resolve your issue but we have not been able to get a hold of you. When you're available, please contact us back at 1-800-276-6508. It looks like we dropped the ball on your return and we would like to make it up to you as soon as possible. We look forward to hearing from you!

    Kind regards,

    JM Bullion

    Verified purchase
    Sales & MarketingStaffRatesFollow-Through

    Reviewed April 20, 2024

    Very Professional, notifications timely, product arrived within time advertised & very satisfied. Thank you. Product a 1853 Gold Coin arrived as promised. Very nice condition. I found working with the company easy, discreet & with no complications. Would recommend to other collectors who are working on specific areas of interest.

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    JM Bullion
    Response from JM Bullion

    Hi Kevin,

    Thank you for taking the time to share your experience shopping with us! We aim to provide the best service and products to our customers!

    Kind regards,

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2024

    I have made 5 purchases of various gold and silver products and am 100% satisfied with quality and service. But, you might want to know that with my first 3 Fedex deliveries the driver rang the doorbell and got my signature, as was expected. On the last 2 deliveries I watched as he left the package outside the door and drove away. Luckily I was home, waiting for delivery, expecting to sign. Will always watch in the future.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 20, 2024

    JM BULLION Silver Eagles are amazing! I will definitely buy more product from this company. The quality is better than any other out there on the market. I would highly recommend this company and their products to anyone interested in investing in precious metals. Go to JM BULLION and check out all of their different products and precious metals. You will most certainly not be disappointed.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 20, 2024

    When I decided to add metals to my portfolio I didn’t know who I should use so I googled best companies to order premium metals from and JM Bullion was one of the top companies that popped up so I went further and did a more in depth search on the company before I placed my first order and I’m now about to order for my third buy and I couldn’t be happier with their products and how quick they get my orders to me!!!! So THANK YOU JM Bullion. I look forward to doing business with you in the future.

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    Verified purchase

    Reviewed April 20, 2024

    Each time I order, I am happier and happier. Products are flawless and shipping time is exactly 2 days. Tracking provided is an awesome feature when coupled with USPS's daily tracker (and it's free!). You will be able to see a picture of ever piece of mail on its way to your door. Happy Camper here for sure.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed April 20, 2024

    I believe my recent purchase from JM was either my 3rd or 4th. Website is very easy to navigate and orders are always prompt and typically receive in fortified business days. About the only thing that I can possibly say negative, that would never affect a five-star rating, is that some of the silver that I'm interested in is out of stock. But considering what's going on right now it is understandable.

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    Verified purchase
    PriceRates

    Reviewed April 20, 2024

    Another great buy. I will be ordering more in the future. I will be looking at coins and bars in my next purchase. The gold products look great but can’t afford at the present time. The prices are reasonable and I’ve checked out other sites but can’t beat JM Bullion.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed April 20, 2024

    I have been dealing with JM Bullion for a number of years now and they have consistently come through with timely and accurate deliveries of my orders. They have pricing that is equal to or less than other metal exchanges and during the ordering and delivery process, they have been in constant contact letting me know the status via email. I am very satisfied with their way of doing business.

    Dave

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    Verified purchase
    Staff

    Reviewed April 20, 2024

    I recently started purchasing silver again and had the best experience with buying silver rounds from JM Bullion. I ordered a small quantity of 20- 1 oz rounds and am very pleased. They came packed in a plastic sleeve and received them within 3 to 4 days. I have since ordered a second time and had an excellent experience once again; well done JM Bullion!

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed April 20, 2024

    Easy of finding exactly what I am looking for. Was quick. With only a few click got the info I needed. Check out was a also easy. Arrived within a few days. You have my full trust in genuine products with fair pricing. Will be a repeat customer. Have told friends that you can be a trusted company.

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    Verified purchase
    PriceRates

    Reviewed April 20, 2024

    Everything that I've ordered always arrives within a couple of days of order and is always accurate. I will be ordering more in the future as soon as prices are more within reach. I'm buying for an investment, so I try to plan my purchases with the spot prices are low.

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    Verified purchase

    Reviewed April 20, 2024

    Very good experience but disappointed in the markup when paying with a card. I use my debit card and pay to you is instant so I don't like being punished for that. Everything else is pleasant about ordering from you. I just do not agree with this. Will look for other sellers.

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    JM Bullion
    Response from JM Bullion

    Hello Jack,

    We appreciate you taking the time to leave us a review. We are glad to hear you had an overall good experience. If you wish to get the discounted price, we recommend using a paper check, ACH or a bank wire as payment. We apologize for the inconvenience caused by this.

    Kind regards,

    JM Bullion

    Verified purchase
    PriceRates

    Reviewed April 20, 2024

    Prices are very fair. There are several ways to pay that make it very convenient. They offer free shipping, which is entirely safe. I have never had any issues. I would recommend them for a fair and safe transaction. They also buy precious metals from you if you would like to sell.

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    Verified purchase

    Reviewed April 20, 2024

    I have ordered from JM Bullion in the past and have been quite pleased but with my most recent set. The 2023 Morgan and Peace Dollar Reverse Proof Set I was a little disappointed! The set I believe was tampered with due to chipping on the plastic coin capsules and under magnification the coins had pieces of colored lint inside the capsules? I think they were sent to be graded and didn’t make a certain grade then repackaged as new?? The coins were still nice so I kept them for my collection but I am still disappointed.

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    JM Bullion
    Response from JM Bullion

    Hello Jim,

    Thank you for your business and for taking the time to leave us a review. We are sorry to hear you were not completely satisfied with your recent order. We will be in contact with you to resolve this issue.

    Kind regards,

    Verified purchase
    PriceRates

    Reviewed April 20, 2024

    I've been using JM BULLION for a few years now. It's the best place to buy precious metals - by far. I've used other companies in the past, and have had the coins come loose in the way they shipped it. So anyone that picks it up knows what it is. JM Bullion ships EVERYTHING tightly wrapped in generic boxes. ALWAYS the best prices. I'm getting the same price that coin dealers get!

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed April 20, 2024

    I wanted to have some extra investment metal on hand and love the fact that you take credit cards. The order was fast, and shipped quickly. I also liked the fact that the label on the box didn’t give away the contents of my package to everyone who handles it during shipping! Well done!!!

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    Verified purchase
    Follow-Through

    Reviewed April 20, 2024

    This is not my first purchase with JM Bullion. I have ordered precious metal from them multiple times now and have always received my order accurately, discreetly, and on time. My products are always beautiful and in good condition as promised. This order was not exception! Thank you again JM Bullion!

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 20, 2024

    Staff were friendly and helpful. I haven't received my order yet!! I feel the shipping method carries the blame on this one. I will explore other shipping but that will bring the cost up quite a bit. It has been over two weeks since placing my order, something is wrong here. Order was shipped promptly but no delivery.

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    JM Bullion
    Response from JM Bullion

    Hello David,

    Customer Service experience is very important to us, so we're glad to hear that our agents were friendly and helpful. We are sorry to hear of the USPS delivery issues. A representative will be in contact with you soon to resolve it. Thank you for taking the time to leave us a review. We appreciate it!

    Kind regards,

    Verified purchase
    Billing

    Reviewed April 20, 2024

    I have bought many, many coins from JM, as well as a few silver bars. Their products have always been exactly what I expected, and sometimes better. I’ve never had any issues with quality, billing, or delivery. I plan to continue using JM as my precious metals source for the foreseeable future.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 20, 2024

    I'm a long-time customer of JM Bullion. Not once have I ever had a problem with any of my orders. I used to diligently track the order and wait anxiously for it to be delivered. No longer. I order with full confidence and knowledge that it will be in my mailbox or at my door for signature when they say it will be. It is almost like dealing with a bank teller. Make the transaction and BOOM! It is in your hands at the appointed time.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 20, 2024

    I like JM Bullion because you get exactly what you order. No tricks and always quality product with super fast, secure delivery. Customer service folks are super friendly also. My latest order was constitutional coins which I ordered for the first time. Excellent quality and exactly what I wanted. Don't hesitate to buy from this company.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 20, 2024

    Easy to understand and easy to order. Enjoy looking at the coins gold and silver. Gives me the necessary information on how much to save and order. Also enjoy the sale items. Can purchase some small items from that venue. Saw JB Bullion at a friend's house. The product was very nice. Nice boxes to hold product.

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    Punctuality & SpeedOnline & App

    Reviewed April 20, 2024

    I appreciate the outside label of “samples”. Discrete is the name of the game. Also how fast the order gets to my home together with the accuracy of order is most impressive. The website is well organized so that selection of product is very easy.

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    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed April 20, 2024

    I have bought from JM Bullion several times and always they have treated me good. They have competitive prices and ship out fast as well as package discreetly and safely. You want to be able to trust your bullion dealers will give you what you paid for and give you good service at the same time. Well JM bullion is a place you can trust.

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    Punctuality & SpeedOnline & App

    Reviewed April 20, 2024

    Order shipped fast, packaged well and received on time like every other order I have placed with JM Bullion! I highly recommend them for all your precious metals purchases. Their website is simple and easy for anyone to navigate through. They could not make their website easier to use from start to finish.

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    Verified purchase

    Reviewed April 20, 2024

    I have ordered from JM Bullion numerous times whether directly or through Ebay and the service is always perfect. They carry quite a few items and well stocked. Products are unique and beautiful, always packaged well, and seems that I receive my items way before the stated delivery time. If I could give them 6 stars I would.

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    PriceRates

    Reviewed April 20, 2024

    Item was as expected and packaged well. Shipping was an adventure but that’s the carrier, not JM. JM always has a great selection of products from around the globe in most any size, shape and price your fancy desires. They are first to offer some products and also have exclusives worthy of consideration. Whether you’re a stacker or collector, JM is a good place to start your search.

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    PricePunctuality & Speed

    Reviewed April 20, 2024

    My order of gold and silver arrived as described and within quoted time. Pleased with products and service, so far. Intend to order sometime later again. I collect stamps and coins to pass down to my children, as coins and stamps portray historical events and notable people as well as places of beauty or historical locations. Also might gain value thru time passed. Gold and silver coins or bars have material value due to the metal content, but also are stamped, engraved or etched and are a thing of beauty besides just valuable metals that can gain value.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 20, 2024

    I am happy with the actual silver bar. And customer service was amazing. The Bar is beautiful and I love JM. I paid for 2-3 day delivery and FedEx took over a week. So I recommend not using the expedited mail. FedEx kept trying to deliver to the wrong address and I had to have it shipped to a local Walgreens.

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    Staff

    Reviewed April 20, 2024

    Overall, JM Bullion has been an absolute pleasure to deal with. Especially with the current economic environment they sure have risen to the occasion. All orders have been professional and they have been an absolute pleasure to deal with. I will absolutely continue to work with JM Bullion. Thank you.

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    PriceRates

    Reviewed April 20, 2024

    I am on a fixed income and appreciate that I can buy a small amount of silver at a time. I am not obligated to purchase a set amount when I order. This works great for me and over the years I have accumulated a decent amount of silver. I wish I could afford more at a time as the price does vary, but that’s okay.

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    Sales & MarketingStaffFollow-Through

    Reviewed April 20, 2024

    I like collecting coins with numismatic appeal & precious metal content, so lately I’ve been buying pre-33 gold. When JM Bullion describes a $10 Indian as BU, for example, it arrives as advertised. It also gets here in record time. I think now is an excellent time to invest, and I plan to keep doing so.

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    Billing

    Reviewed April 20, 2024

    I love the little gold miner's bag with my ounce of silver inside. The 10 pieces of silver in the bag will be a convenient way to too Barry's with, if it ever comes to that. In the meantime, I have my credit card sized ounce of silver in my wallet for immediate use. All is exactly as I thought it would be! Perfect!!

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    PricePunctuality & SpeedRates

    Reviewed April 20, 2024

    I ordered full sets of Goldbacks from each of the five states that currently have them for my grandson’s graduation gift. JM Bullion had the lowest price and their delivery was prompt and nicely packaged. I’m looking forward to giving them to my grandson and will definitely be ordering more.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed April 20, 2024

    Every order I have placed has shipped quickly. The prices are competitive. I will buy again. There are a good amount of flash sales and a great selection to choose from. I feel like this site is in my top three of bullion dealers. I have recommended to several friends and they have had positive experiences as well.

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    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed April 20, 2024

    Very fast shipping and great prices. Easy to navigate website, good photos of items with descriptions. Great customer service provided with tracking information and follow up emails. I am planning on doing business with JM Bullion in the future. I would highly recommend jm bullion for purchasing gold and silver. Just starting investing with gold and silver and JM bullion is very helpful.

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    PriceRates

    Reviewed April 20, 2024

    I was extremely pleased with the ease of my recent purchase. I was looking for a particular coin and finding it was a breeze, the pricing was good also. The order shipped on time and was delivered an expected. I have made several purchases and have been excited every time to review my purchase.

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    Customer ServiceSales & MarketingPunctuality & SpeedTransparency

    Reviewed April 20, 2024

    I’ve been buying very small amounts of silver here for many years now. I cannot afford to make big silver buys, or even consider gold. But this company offers terrific service for very small buyers, as well as large buyers I’m sure. I watch my email for sales and new items and purchase accordingly. Always receive order updates to go along with the quick shipping. Very much recommended.

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    Punctuality & Speed

    Reviewed April 20, 2024

    Just received my latest order of silver eagles & it arrived promptly & as ordered. I have being doing business several years with JM Bullion & have never been disappointed with their great service. I look forward to many more years of ordering my silver from this fine company. Thank you.

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    Customer ServicePriceStaffRates

    Reviewed April 20, 2024

    Order was received in a reasonable time and discretely packaged, ordering was easy to follow, excellent variety of product from many countries with excellent designed coinage, prices are reasonable even in this volatile market. Item was in pristine condition. In light of the FEDNOW system and CBDC, silver may come more in use and increase in value.

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    Reviewed April 20, 2024

    I have just started trying to collect various coins and have found it simply accomplished with your company. I was able to also give silver coins to my children and grandchildren to start them in the direction of saving precious metals. Thank you for sending your specials to me regularly so I can buy as I can.

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    PricePunctuality & SpeedStaffRates

    Reviewed April 19, 2024

    I like to give gold for graduations, birthdays, sometimes Christmas. There's always a good selection at JB Bullion. Price competitive, delivery speedy. Also delivery free for purchases over $99. Ordering very efficient and easy. Occasionally I buy some silver, with similar excellent experience.

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    Punctuality & SpeedStaffEase of Use

    Reviewed April 19, 2024

    Thank You for the user friendly website, the overall experience, and the quick shipping time. Overall success. I love ❤️ my collection and it is always a pleasure doing business with your company. The shipping experience was amazing. Right to my door in a discreet package. Thank You for everything and looking forward to doing business with your company again and again in the future.

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    Transparency

    Reviewed April 19, 2024

    I had a pleasant experience with my first order from JM. They were always giving updates on the stages of my order. The only thing that took longer than expected was delivery but according to the tracking information that was a local post office issue not JM. The items were exactly as described.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffBillingEase of UseRates

    Reviewed April 19, 2024

    The website is VERY user friendly, prompts one to call with any questions concerns on nearly every item posted. Navigation is simple and flows nicely! Prices are posted per method of payment, and include Veteran's pricing, auto-buy, wish list. Searching is simple. They have such a wide variety, and post availability on the initial landing pages. I love JM Bullion and plan to be a long term customer!

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    Staff

    Reviewed April 19, 2024

    I am very pleased with the staff at JM Bullion. I had questions about the coins. They was answered, the service was excellent. Shipment was within 5 days. Couldn't ask for anything better. And I am currently trying to add to my collection. I want to build a investment nest egg or something for my Grand Kids. I was never blessed with wealth, but I am trying.

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    PricePunctuality & SpeedRates

    Reviewed April 19, 2024

    Easy ordering along with quick shipping equals five stars. Prices are also more than just competitive, they lead the pack. Overall shopping with JM Bullion is great. Any and all future purchases, other than buying directly from the U.S. Mint, will be here with JM Bullion. I even have my son buying from the greatest place to come for your precious metals portfolio.

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    Punctuality & SpeedBilling

    Reviewed April 19, 2024

    Very easy to select the product I want and when ordering it, even easier. Payment options are great and the fact that PayPal post quickly is convenient. The product arrived on time and without any problems. I will continue to order from JM Bullion in the future. Selection of what JM Bullion has is just what I need.

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    Sales & MarketingFollow-Through

    Reviewed April 19, 2024

    I made my first purchase this month which went quite easy and was as advertised. I set up a monthly occurrence at that time. We'll see how the future goes as this is a new experience for me. I recently retired and thought that I should start to build a metal nest egg..

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    Reviewed April 19, 2024

    My recent purchase of one ounce gold bars was safe, secure and professionally executed from purchase to delivery. My order arrived in a timely manner and was delivered directly to me and in my hands. This was not my first purchase through JM Bullion and it won’t be my last.

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    Punctuality & Speed

    Reviewed April 19, 2024

    I received my first order of 10 one-ounce silver rounds very promptly. These rounds are extraordinarily reflective with reverse-proof-like visuals, and proudly bear the JM Bullion insignia on the reverse. This was a pleasant experience. Thank you JM Bullion!

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    Rates

    Reviewed April 19, 2024

    Just started collecting silver. It seems like an interesting investment product. I hope to add to my collecting. I like the rounds, In the capsules they look Shiny & new. I'll keep searching for new silver products. I keep trying to educate myself with your website. Actually the specialty coins (Happy Birthday, Father's Day) were especially nice.

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    Refunds & Payouts

    Reviewed April 19, 2024

    Received order without the item purchased. Someone stole what should’ve been in the box a ten oz. Skull silver. Fortunately USPS delivery person was still in front of my door when I opened the product. First time I’ve had issues with a delivery. Either refund me or send item I ordered.

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    Response from JM Bullion

    Hi Gary,

    We are sorry to hear of the delivery issues you had with your order. A representative will be in contact with you today to discuss and resolve your issue.

    Kind regards,

    Verified purchase
    Honesty & Transparency

    Reviewed April 19, 2024

    The listing clearly shows new 2019 Utah bank notes but yet I received 2024 notes. I wouldn't have purchased had 2024 been pictured. I believe this was misleading somewhat and should be corrected for future buyers

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    Response from JM Bullion

    Hi Heath,

    We are sorry to hear you were not completely satisfied with the products you received. Customer satisfaction is very important to us. A member of our team will be in contact with you to resolve this issue.

    Kind regards,

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 19, 2024

    I was more than pleased with handling my orders. They quick in sending out my orders and did not have wait long for coins. I am also looking for sales. I will be

    ordering again in the near future for present dated coins. When making purchases I always got friendly people answering any questions I might have on the coins I buy.

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    Response from JM Bullion

    Hi Ronald,

    We are glad to hear you were pleased with the coins you received and your overall experience while shopping with us. We appreciate you taking the time to leave us a review. If you have any suggestions on how we can get 5 stars, please feel free to contact us at 1-800-276-6508.

    Kind regards,

    Verified purchase
    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed April 19, 2024

    Very simple and intuitive app allows for easy ordering and current pricing. You can move around the app with ease to find whatever you are looking for. Pricing is very fair, the service has been excellent, and I have always had a good experience. I highly recommend JM Bullion to anyone, whether you are seasoned buyer or just starting. I’ve bought from others and the experience has not always been the best. That will not happen here.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed April 19, 2024

    Selecting and purchasing was so easy and painless! The shipping for my purchases was fast and secure. I will continue to make purchases in the future. The "on sale" deals are a place I check daily to find some great prices on silver. I will continue to buy my precious metals JMB!

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    PriceStaffRates

    Reviewed April 19, 2024

    Purchasing silver rounds and coins a number of times. Every experience has been excellent! Pricing is fair. The variety of products available is also awesome. I've been very happy with all aspects of my dealing with JM Bullion. If you are looking for quality, great service, variety and fair pricing JM Bullion is the place to buy your silver and gold!

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    Reviewed April 19, 2024

    Been buying metals for about 10 years from JM Bullion and every purchase or buy back that I've been involved in has been HEAVENLY. They are the best and then there are the rest PERIOD!!!! Never had a problem and if there is one they would be on it in a second.

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    StaffResolutionFollow-Through

    Reviewed April 19, 2024

    JM Bullion has always delivered as promised. The Quality has been excellent. I had an issue once with delivery, but they resolved the problem with the carrier. The carrier was the issue not JM Bullion. I have been buying from JM Bullion for a few years. I will continue buying from JM Bullion.

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    Verified purchase

    Reviewed April 19, 2024

    We buy several times a year as an investment for our grandchildren. The silver bars and coins we have purchased are always top quality and our grandchildren are always excited to add to their collection of silver coins and bars. We look forward to purchasing more precious metals in the future.!!!

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    Punctuality & SpeedStaff

    Reviewed April 19, 2024

    The coins arrived quickly. Quality was good or even very good. Wish you wouldn't limit some offers as a one time buy. Would like to think as a good customer you would extend some special offers to us. But, I understand you do not want to lose money either. Thank you.

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    Punctuality & SpeedStaffFollow-ThroughHonesty & Transparency

    Reviewed April 19, 2024

    JM Bullion is the only place I buy my precious metals. They have excellent service and prompt delivery. It is comforting to feel safe with my investment and know I am dealing with honest employees who take care to ensure that the products are of high quality and are delivered as promised.

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    Dennis increased rating by 4 stars.
    Coverage
    After a positive interaction with JM Bullion, Dennis increased their star rating on April 5, 2024.

    Updated review: April 5, 2024

    I would like to thank JM BULLION for their fast response in taking care of our situation on missing shipment with a full credit and no fees added. It brings back faith to a company that I’ve dealt with for years.

    Original Review: April 4, 2024

    Fed Express package sent was 12 pounds triple boxed and on their label..JM Bullion claims the package was delivered empty. Their insurance policy is worthless and I would never recommend them ever. Beware of their service... This could happen to you..

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    Response from JM Bullion

    Hello Dennis,

    Thank you for taking the time to review this with us. We are glad that we were able to resolve your issue by phone today.

    We look forward to doing more business with you!

    Kind regards,

    Customer ServiceSales & MarketingPriceRates

    Reviewed April 3, 2024

    April 3, 2024. We have made multiple purchases from JM Bullion over the last two years and it was a seamless transaction FOR PURCHASES. However, now inquiring about a buy back we found out about some pretty deceptive practices regarding their buy backs. We purchased silver coins and were told they NEVER pay spot price on a BUY BACK, that it is subject to DEMAND OF THE MARKET. Right now the market is SPOT of $26.83 per ounce and they offer $24.88 for BUY BACK. They are currently selling this coin for $32.53 a difference of $7.65! I would say that the DEMAND is very high, they just don't want to honor the market demand PRICE! This is a SCAM! DO NOT TRUST this Company!

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    Response from JM Bullion

    Hello,

    We are sorry to hear of the experience you had. Our bids on products depends on a lot of factors, but mainly on supply and demand. Due to the market fluctuations and where it stands now, it has been a seller's market. Most customers are selling their products at this time, therefore, our bids may not be as competitive as before. Despite this, we would like to help resolve your issues. May we please have your contact information so we can discuss a resolution?

    Kind regards,

    Verified purchase

    Reviewed March 28, 2024

    Great deals always on anything and everything you buy from JM BULLION. I would recommend a friend, a Naber, a stranger, a cousin, a dealer, a father, a mother, a brother, a sister, your friends, friends. Whether you know them or not the people I frequently talk to at the stores I go to. Because paper money is on its way out and it is not if it does it's just when. And you can buy any amount of silver or gold that you want. A big amount. A small amount. I like JM BULLION the most out of all the silver and gold sellers on the internet. Thank you, JM BULLION, for being here for all of us!

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    Customer ServicePricePunctuality & Speed

    Reviewed March 27, 2024

    Awesome experience. Quick delivery, which I missed being out of town and my designee did not get to the FedEx warehouse until the night the item was being shipped back. Well, JMBullion went the extra mile and shipped it right back to me at no extra cost. Pleasant to deal with on the phone, quick to respond, quality product. Five stars all around.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2024

    Great customer services and quality of products. Love the fast delivery and I always trust that I will received my orders in a timely manner. The quality of the products is great. Thank you for your services. Provides excellent service and delivering high-quality products in a timely manner met your expectations.

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    Verified purchase

    Reviewed March 26, 2024

    Overall I am pleased with my purchase. Shipping was perfect. The process to purchase was simple and easy as well.
    Only two things I can comment upon that were not as I expected:
    1) The 1/10 oz. coins were SUPER small (I know, I should have known. That's more on me). A better description or picture showing them side-by-side with a common household object would have been appreciated.

    2) One of the Silver 1 oz. coins was supposed to be BU, but it has a small flaw. Nothing to write home about, but it is there.

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    Customer Service

    Reviewed March 26, 2024

    I have had a great experience previously, never had issues until this time. I needed to sign for my purchase and FedEx came to my home when I was at work and then came to my work when I wasn't there. Previously I had the option to switch the delivery to a public location where I would pick up and sign from there. Also, FedEx said only the deliverer could change the delivery address. Next thing I know I find out my purchase is being returned to JM Bullion and now I have an email that my order is cancelled "because of an undeliverable address."

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    Response from JM Bullion

    Hello Karin,

    We are sorry to hear of the issues you have with the delivery of your order. A representative will be reaching out to you shortly to resolve this issue.

    We appreciate you taking the time to leave us a review and we look forward to resolving this issue.

    Kind regards,

    Profile pic of the author.
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed March 26, 2024

    I bought some Canadian silver dollars and a few Buffalo silver rounds this time around. I ordered and paid on the 29th of Feb. and received my items 6 days later like it had a hotfoot on the order. That is the fastest I ever got my order in. I'll make sure to pay that way again, so I get it that quick. Last time or I should say the 1st time I put in an order in. I ordered it on the 27th of Dec., and it arrived on the 2nd of Jan. and that took 7 days with the holidays. You buy, you get it quick. That's why JM Bullion will be my 1st choice in buying after I've compared pricing with the others I buy from.

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    Punctuality & SpeedTimeliness

    Reviewed March 25, 2024

    I have no problem with JM Bullion. I have already recommended you to others, and intend to continue purchases in the future. My problem with my last shipment was FedEx. I used their tracking system, and made changes to our personal daily schedule to allow for someone to be immediately available for the required signature. After many delays, the package was delivered the next day with no notice.

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    Customer ServiceStaffTimeliness

    Reviewed March 25, 2024

    The previous order went smoothly. Despite using the incorrect address on my end, customer service was able to help me change it the same day I placed my order. I received my order within a reasonable timeframe. I'm happy with the service I was provided. I will recommend JM Bullion to family and friends who plan on purchasing gold, silver, etc..

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    Timeliness

    Reviewed March 24, 2024

    Always receive exactly what I buy in the picture and gets to me in a timely manner. Have had a couple very bad experiences with another coin seller, where it took weeks to receive my order. I like things simple… You’ve got something to sell, I want it, I send money, and you send what I purchased. Will keep returning as customer.

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    PriceRates

    Reviewed March 24, 2024

    The price was great and easy check out. Once checked out I then received confirmation of my purchase. Once it was shipped I was given notification of shipping and expected arrival date. Once arrived it was packed very well and items were as described. I will purchase from them again.

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    Sales & MarketingStaff

    Reviewed March 24, 2024

    Yes, all my dealings with JM Bullion have been very satisfactory. I have no complaints at all and I’m always very happy with the items I’ve ordered. The quality and condition of their products has always been A1. Most of my purchases are usually with JM and I’m always satisfied. Sales and service are excellent.

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    Reviewed March 24, 2024

    Purchasing 20 pieces of 1g 24K gold, by the description, one would expect at least a moderate mix. Some may have assay, some not, some PAMP, some not? Perhaps the thought was consistency among the grouping? But, the feeling I came away with is that we're reducing our inventory of non-assay 1g pieces... because many want the assay... So, we'll entice with the chance of an assay, but, we can fall back on... "wWell, we said maybe..."

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    Response from JM Bullion

    Hello Mark,

    We are sorry to hear you were not satisfied with your purchase. A representative will be reaching out to you so we can resolve the issue you have with your order. We appreciate you taking the time to leave us a review.

    Kind regards,

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed March 24, 2024

    This website was easy to navigate. Liked that it broke the items down by types so browsing through the whole inventory wasn't necessary. The merchandise was as described, came packaged nicely and arrived quickly on the date originally estimated. A satisfactory transaction all around. Would order from this company again.

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    Sales & MarketingPriceBillingRates

    Reviewed March 24, 2024

    I like your service. I wish I could get some sort of discount once in a while. I like spot prices being so easy to view. I wish gold was cheaper. I do like silver—it’s “poor man’s” bitcoin. If you had a way to make monthly payments toward an ounce of gold at time of committing to purchase, that would be nice.

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    Punctuality & Speed

    Reviewed March 23, 2024

    I like the Quality of the coins and the other things that I get from this company. I like the timing that it comes. I don't have to wait forever and also Like the way I have choices on how I want it shipped to me in the fact that I can get it signed for. It's very comforting to know that my product is in good hands.

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    PriceRates

    Reviewed March 23, 2024

    Bought a 1/4 oz Canada coin. Just after I bought the price went down $200 even though gold kept going up. I think I am done. So I have been happy with JM and been with them for years but hey $200 is not just little stuff.

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    Response from JM Bullion

    Hello Duane,

    Thank you for taking the time to leave us a review. We are sorry to hear of the issues you have with your order. We will be in contact to resolve your issue.

    Kind regards,

    Verified purchase
    Billing

    Reviewed March 23, 2024

    My experience purchasing from JM Bullion has been a good one. Their catalog of items was very easy to follow, the payment process was easy and the items were received when they said. I like how well packaged and secured the packages came. I have ordered a couple times and would definitely do it again. I would highly recommend JM Bullion to anyone.

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    Staff

    Reviewed March 23, 2024

    I love JM. The service is amazing .. and they stand behind everything… all the way to your house. They are on top of the service from their door to your door .. I have been doing business with them for years now and would not ever ever buy anywhere else.

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    Reviewed March 23, 2024

    Silver 1oz coins, that you offer, starter kit. I ordered to see how your company works and delivers. Yes I was satisfied with the product, and still looking for more silver at this time. Need to add to my collection of Walking Liberty, Franklin, and JFK halves. Mixed dates in $10.00 rolls would be nice. Thank you.

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    Reviewed March 23, 2024

    I ordered 20 oz of silver. Very happy. It came within one week and the beads were clean and no dust. I looked all over the internet for this product. I use the beads for assaying precious metals as a collector. The silver has to be pure and I need small enough pieces to get accurate weights.

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    PricePunctuality & SpeedRatesTransparency

    Reviewed March 23, 2024

    I have bought a lot of coins over the years and prefer to shop locally, but when I order I order from JM. I always receive great products at a fair price and shipping is fast and simple. I appreciate the fact that they keep me updated on every step of my shipment.

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    Verified purchase

    Reviewed March 23, 2024

    Most times I ordered silver. I get it within a few days. Last order went from Vegas to NYC, the to Pittsburgh, Youngstown then to my local post office. Not sure why the longer shipping and why to NYC instead of just Ohio? I'm hoping this order will find its way on a more direct route.

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    TechPriceRates

    Reviewed March 23, 2024

    JM Bullion has made our endeavor into investing in silver coins and bars seamless. Our orders are processed and received timely and everything we have received to date has been exactly as we expected. Website descriptions of items are accurate and pricing is competitive and in line with other coin and precious metals vendors.

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    Verified purchase

    Reviewed March 23, 2024

    Repeat customer. Very satisfied with JM that's why I keep coming back. In my dealing with them I have always received what I ordered in a timely manner and always in great condition. I have not had any problems and Recommend them Highly. I am a man of few words but will repeat it for those on the fence. Place your order with your mind at ease. Happy shopping.

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    Reviewed March 23, 2024

    My order was supposed to be delivered on a Monday. Mailbox was empty. Wednesday saw the shipment finally be delivered to my mailbox. Please don't use USPS for your shipments to Houston. Service is terrible, massive back loģs, stolen shipments, dumb excuses given by postal personnel and lost shipments. Use another shipping company that you can trust.

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    Response from JM Bullion

    Hello Gary,

    Thank you for leaving us a review. We are sorry to hear of the delivery issues you had with the Postal Service. We will be in contact with a resolution.

    Kind regards,

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 23, 2024

    While I was (and always have been) concerned about the shipping charges. They are on par with anyone else. I enjoy seeing the market prices right there when making my decisions. Most times I can buy at the local coin store and save the shipping charge. But for online purchases you are the best!!

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    Harry increased rating by 2 stars.
    After a positive interaction with JM Bullion, Harry increased their star rating.

    Original Review: March 23, 2024

    I have not been happy with my deliveries by FedEx. My wife has been home and they said they tried to deliver my package. That is not true. The time before that they said they tried twice to deliver it. That’s not true either. Hopefully I can get my next orders through United States Postal Service.

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    JM Bullion
    Response from JM Bullion

    Hello Harry,

    Thank you for taking the time to leave us a review. Shipping carrier issues are very frustrating, but we have options to resolve this! We will be in contact with the resolution.

    Kind regards,

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 23, 2024

    There’s always a nice selection of metal. Every order of Silver of Gold has been shipped promptly and securely. Pricing is very competitive and realistic. I’ve never had to contact customer service with an issue. I’m very pleased with my purchases and would highly recommend JM Bullion to my family and friends.

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    PricePunctuality & SpeedEase of UseRates

    Reviewed March 23, 2024

    Service great, prices fair, quick shipping, easy to navigate web site!!!! No problems here. Very fortunate here. No issues to deal with. No problems, only wish I could afford to buy more from this reputable seller!!!! All buyers have some sort of issues with sellers, no one is perfect or pencils would not have erasers!

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    Sales & MarketingStaff

    Reviewed March 23, 2024

    My order arrived very well packaged and on time. I was concerned about the delivery and felt very confidently that the deliverer was not aware of the contents. That was a concern for me. The coins are of exceptional quality. I had several coins checked for purity of silver and they checked out as pure silver. I am pleased with the offers of sale items that help me with affordability as I on a limited income.

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    Punctuality & SpeedOnline & App

    Reviewed March 23, 2024

    My 1st order was multiple Black Ruthenium coins, they were absolutely beautiful, 1 of the coin capsules was cracked and they worked with me to get a replacement set for them, I was so grateful, my 2nd order was 8-1 ounce silver bars....and They were as beautiful as the pictures on the website, shipped very fast and secure....I will definitely trust and order again from J+M Bullion...

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    Staff

    Reviewed March 23, 2024

    Expected signature required for delivery or at least package delivery to front door. Instead your agent, USPS simply left delivery in vulnerable mailbox at the street. It is not safe nor secure to deal with your company.

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    Response from JM Bullion

    Hello Karl,

    We are sorry to hear that you are not satisfied with our services. We sincerely apologize and would like to make it up to you. Someone from our Customer Care team will be reaching out with a resolution.

    Kind regards,

    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed March 23, 2024

    Great service and ease of use of the JM website when buying the bars of metals. Great adds to my portfolio. Accurate descriptions with no hidden missing information regarding products with precise costs including taxes and market values to accurately know what you are purchasing. Delivery time was great and fast.

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    Reviewed March 23, 2024

    Have recommended your company to many of my friends and associates.. Selection is always top notch particularly your 1 once bars in a variety of mints. Shipping is always in a timely fashion and with discretion. Have been collecting for about two years and enjoy the feeling of security the collection brings me.

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    PriceRatesTransparency

    Reviewed March 23, 2024

    They always deliver, been ordering for years; every time it arrives. Great price, dependable. Tip though; if you move; update your address with them AND the post office and ship USPS, they forward it. Went through a runaround with new owners of my last long term address. Also the packaging and protection of the items is always above any competitor.

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    StaffBilling

    Reviewed March 23, 2024

    Always easy to buy and shipping is always on time. They have Quality products. Always use Clear descriptions. My number one spot for metals purchases. I would recommend this company to anyone who asks. Very professional. Plenty of flexibility in terms of payment options. I’ve purchased both gold and silver from the site.

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    Punctuality & Speed

    Reviewed March 23, 2024

    I recently received an order of British Merlin coins. The shipment came to me relatively quickly as described. I put these into holders using white cloth gloves. Unfortunately, one of the coins already has milk spots. This has never happened to me before. I never touched these by hand. What happened?

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    Response from JM Bullion

    Hello Jim,

    Thank you for taking the time to leave us a review. We are sorry to hear you were not completely satisfied with the coins you received. May we have your order number so we can review this further?

    Kind regards,

    Verified purchase
    PriceBillingRates

    Reviewed March 23, 2024

    I enjoy purchasing from you. Other than most often you do not have the best prices and the delay from my payment to you hitting my account and shipping out the product...you provide great service!! Thanks.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed March 23, 2024

    Very professional experience with making a purchase with ease. The mailing is discreet, and all the purchases have always been expedited very fast. Plus, the staff are super helpful with any questions or concerns. Highly recommend JM Bullion company to a friend, with a 5-star rating and a 5-star experience.

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    Sales & MarketingPricePunctuality & SpeedRatesFollow-Through

    Reviewed March 23, 2024

    The Items arrived quickly and as advertised. Will be using this company again for my bullion and coins purchases. Safe packaging to ensure that coins and bullion arrived safe through shipping. There are constant sales that’s allows for first time investors to get something close to spot prices. The packaging the bullion comes in allows for handling without touching the metal.

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    PriceRates

    Reviewed March 23, 2024

    Great prices, I am thankful that JM sends out price alerts that allow me to grab great deals! The 2023 King Charles crowning coin is absolutely beautiful. I was able to snag a limited mintage for a steal. They also have some of the best deals in the industry, especially when it comes to silver bullion.

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    Price

    Reviewed March 23, 2024

    I started buying large amounts of silver as a hedge against inflation and the possibility of the US adopting a CBDC. Like many people, Silver is more affordable as an investment if the economy does go sideways. Now that I have accumulated a comfortable trove of silver, I still like the collectible pieces such as the Dragons, pre-historic beasts, and legendary characters. I’ve found JM Bullion fits both my needs in securing my finances and enriching my collection of beautiful subjects handsomely crafted in all sizes.

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    Reviewed March 23, 2024

    Love the design you have. Shipping is so easy. Will buy from you more often. I just realized you have supplies I need for my collection. Just placed an order the other day. I see a lot of things I want but need to pace myself. So will definitely be shopping more with you.

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    Verified purchase
    PricePunctuality & SpeedOnline & AppEase of UseRates

    Reviewed March 23, 2024

    JM Bullion is my go to shop for purchasing coins and silver, regardless if I purchase items individually or in bulk. Their website is easy to navigate, they have great quality items, fairly good prices and ship fast. I’ve been a JM Bullion customer for several years and will continue to purchase from them. Thank You. Bob S.

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    Sales & Marketing

    Reviewed March 23, 2024

    All of my orders were filled with ease and delivered in a timely manner. 100 % satisfied. Only thing I could add is it sure would be good to get some good discounts for the amounts I have spent with JM Bullion. I have been satisfied with the quality of items that I have received.

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    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed March 23, 2024

    JM Bullion's website is very easy to navigate. This website is secure and very Safe. Transaction was very quick and easy. Silver rounds were exactly as described. Shipping was on time. I like on sale offers. Definitely would refer my friends and family to this site. Plan to buy every month and will be a long time customer.

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    Reviewed March 23, 2024

    I like Bullion ok, but I always fear the metals especially silver dollars is purchased from buybacks and are fake. I wish all your gold and silver came from the mint. In fact, I am considering buying everything for the mint even paying more for it. I can trust the mint to be real silver and gold. Otherwise, I like Bullion fine.

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    Response from JM Bullion

    Hello,

    Thank you for taking the time to leave us a review! We definitely understand your views and this is something that is of upmost importance to us. This is why we have in place an extensive testing process utilizing state of the art equipment to catch all counterfeit products before they are placed in our inventory. We also deal only with reputable dealers & directly with the mints to purchase our inventory.

    Kind regards,

    Verified purchase
    PricePunctuality & SpeedOnline & AppEase of UseRates

    Reviewed March 23, 2024

    Very easy to navigate their website. Loads of selections. I located what I needed and made the purchase with minimal effort at what I thought was the best price. I was even given a choice of how to have my purchase shipped to me fast and secure. Can't beat that at all.

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    Customer Service

    Reviewed March 23, 2024

    The package came, completely neat and private, FedEx was good service, and there were no delays. I’ve now assembled one roll in its little container, and I’m very pleased. 1/2 oz. Silver buffalo rounds may be the perfect way to barter in future. Doesn’t attract attention. Enough value per round. The stock market is getting ridiculously high. Not in it anymore.

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    Verified purchase

    Reviewed March 23, 2024

    I’ve been building a small precious medals collection that I’m storing at home. This is my third or fourth purchase from JM Bullion and I’ve been extremely pleased with the designs and quality of pieces received. Additionally, my orders arrived with a week or so after placement. I find this company to be reputable and competent. Thank you for the pieces I’ve received to date.

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    PricePunctuality & SpeedRates

    Reviewed March 23, 2024

    I have made periodic purchases from JM Bullion as a small hedge against inflation and to accumulate a small gold & silver collection for my family. I shop around and have always found that JM Bullion offers the best prices and accurate & prompt processing of my orders. They offer a wide range of in-stock items for every collector.

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    Reviewed March 23, 2024

    Hi, I placed an order last Friday, 3/15. The estimated date of delivery was Tuesday, 3/19. I still haven't received the package. It is being delivered by USPS. I placed an order 2 or 3 weeks ago, and that package was delivered by FedEx (I think) and that delivery was well beyond my expectations... It only took 2 days. I suggest no longer using the USPS. Otherwise, I have been satisfied with the service of JM Bullion. Thanks.

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    Response from JM Bullion

    Hello,

    We are glad to hear that you are satisfied with JM Bullion's service. We understand that delivery issues are frustrating, which is why we offer different shipping options at Checkout. We recommend upgrading to Expedited Shipping for future orders to avoid shipping with USPS.

    We appreciate your business, Amber!

    Kind regards,

    Verified purchase
    PriceOnline & AppEase of UseRates

    Reviewed March 23, 2024

    Pricing has always been fair and shipping on time and with complete confidential packaging. Would recommend them to anyone. Website is easy to use and check out as well. Appreciate the weekly specials which I typically watch for and take advantage of. Will continue my purchases through the JM Bullion website.

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    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed March 23, 2024

    I have recently purchased several large silver orders through JMB and I have been extremely happy with their services. The website’s user friendly interface makes ordering easy and the almost immediate order confirmation is ensuring. Orders have come very quickly with tracking and email correspondence throughout the delivery. Thank you JMB for the great service!

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    Punctuality & Speed

    Reviewed March 23, 2024

    I always have great service with JM Bullion. I am happy with everything I’ve ordered from you. The only problem I have is that regular shipping seems to always be delayed. This past order was originally set to be delivered by the USPS 3/6/25 but I didn’t get it till about 10 days later.

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    PricePunctuality & SpeedOnline & AppEase of UseRates

    Reviewed March 22, 2024

    You always have a great assortment of coins and rounds at a reasonable price. Delivery has always been prompt and precise. Your web site is easy to navigate and the pictures of your merchandise is always clear and reflects the actual product. I recommend your business to all my friends.

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    Dennis increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with JM Bullion, Dennis increased their star rating on April 12, 2024.

    Updated review: April 12, 2024

    A one star was posted on March 22 because of an inefficient matter. The dirty laundry needs not to be disclosed but the one star posting was to get the attention of JM Bullion. Whomever is searching and reading this review, be on notice, "this is"... A five star company! Can't seem to reverse the one star review so hopefully this outshines exuberant light, as not to doubt, but feel extremely comfortable, confident and contented to achieve your business with JM Bullion effortlessly.

    Original Review: March 22, 2024

    Don't understand why the incompetence... Unfortunately the last two order were shorted. The first order was shorted 20 coins. Then two weeks later a second order was shorted 16 coins. When calling for understanding there is no satisfaction awarded. No apologies fashioned with no adequate expression of regret. Would love an executive to read out...!

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    Response from JM Bullion

    Hello Dennis,

    Your feedback is important and we appreciate the time you took to tell us about your recent experiences. We strive to provide excellent customer service, and regret the experiences you've had. We will be in contact with you to resolve your issue.

    Kind regards,

    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed March 22, 2024

    Delivery is always fast and my silver is always packed great with no damage. I’ve always got exactly what I ordered. I will buy again and highly recommend. Great deals on their deal page. Weekly emails to keep me up to date on new stuff is great. Buying is fast and easy.

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    PricePunctuality & SpeedRates

    Reviewed March 22, 2024

    We’ve placed about 20 orders with JMB and have always been 100% satisfied with the products, price, delivery and service. Whether paying by ACH or BitPay, the process couldn’t be easier. Delivery is prompt and packaging discrete. A+. We will remain faithful customers - JMB is definitely our go-to for metals.

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    Customer ServiceStaff

    Reviewed March 22, 2024

    I was looking for a specific silver bar to complete a series. JM Bullion was the only one who had the piece I was looking for. I made exhaustive search and inquires but only JM Bullion had my wanted item. My transaction was very easy. Staff contact were professional. Item shipped on the next business day. I received continuous communications about my order status. JM Bullion has the highest quality items. They have a variety of products to suit everyone's needs. They also will guide you to best suit your needs. Great products, great staff and 100% satisfaction.

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    Punctuality & Speed

    Reviewed March 22, 2024

    After seeing a recommendation on Facebook, I looked at JM Bullion's site and purchased my first gold bars. My experience was simple and straightforward. The product just as described, and my gold was shipped very quickly and in anonymous packaging. I would highly recommend JM Bullion to anyone with or without prior experience purchasing metals.

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    Reviewed March 22, 2024

    Received coins in timely fashion, but 2 of 4 BU coins were loose in box. All you had to do put a staple in plastic flap, or a piece of tape. Really looking for a great company to do business with, but I don’t know about you. May try again, not sure.

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    Response from JM Bullion

    Hi Donald,

    We appreciate you taking the time to review our product. We are sorry to hear of your experience. We will reaching out to you with a resolution. We appreciate the opportunity to make it right!

    Kind regards,

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 22, 2024

    Was a flawless transaction loved the coins, shipping was quick would absolutely buy again, in a world were you can’t trust a lot of sellers JM you can trust, There sales are fantastic, I bought a stack of Bullion for spot price was great, I will continue to buy from them over anyone else.

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    StaffTimeliness

    Reviewed March 22, 2024

    I've used JM Bullion a dozen times with excellent results. The Rounds shipped the next day and arrived in great shape in 6 days. Highly recommend for all precious metals purchases. The Rounds all had a shiny luster and free of scratches and encased in a protective case. Some of the other bullion companies took 3 and 4 weeks to even ship.

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    PriceStaffRates

    Reviewed March 22, 2024

    Had looked at buying silver and gold locally, local store told me couldn’t buy with my cc, they didn’t allow. Ok, I get it. Looked online, found JM Bullion, price was good, the whole experience was excellent, kept me informed the entire process, from purchase to delivery. I rate them 120%.

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    PricePunctuality & SpeedStaffEase of Use

    Reviewed March 22, 2024

    I’ve been purchasing gold and silver for years. I have used several different dealers But I always come back to JM bullion they have a professional and easy to use website and I just feel confident that what I spend my hard earned money for is real. It’s worth what I’m spending and they are fast and courteous. They’re shipping is discreet and I always get a little bit excited when I find their package in my mailbox, I’ll continue to use JM bullion for my gold and silver.

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    Customer ServicePriceRates

    Reviewed March 22, 2024

    JM Bullion offered 10 generic 1 0z. Silver "coins" at the market price that day. I've never bought silver online but the reputation of JM Bullion and the small investment negated any perceived risk. Very happy with my purchase, beautiful "coins" well packaged and delivered in a timely fashion. I would recommend JM Bullion for your investment needs.

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    Punctuality & Speed

    Reviewed March 22, 2024

    My experience with y'all has been topnotch on everything that I have bought so far with you all right now. I'm currently buying the Zombie Bucks and things of that nature. But I get my order within a couple of days. It's fast, it's easy and I just can't say enough good about it.

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    PriceRatesTransparency

    Reviewed March 22, 2024

    I have been very happy with product and promptness of your business. Although I would like to established an account so I can avoid paying a premium price for the silver. Contact me asap to establish an account. Continue to keep up to date on the silver prices and bargains. iedx

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    Response from JM Bullion

    Thank you for sharing your feedback and your business Vince! Upon review, I show that you have successfully established an account with us. To receive the best price, you may choose to pay with a check or an ACH transfer instead. We will continue to keep you updated on all the sales and bargains we are running!

    Verified purchase
    Staff

    Reviewed March 22, 2024

    I had ordered 4 2023 Canadian silver maples listed as BU. Two out of the four had small dings on the edge so IDK if that is still considered BU. And I also thought the BU’s would come in their original RCM packaging. I had ordered some maples from another online dealer and they were sent in sealed RCM marked clear square packet whereas the ones I ordered from you guys were loose in plastic fold pouches. I don’t really have a problem with the way they were packed but two of them were not in pristine condition so it makes me wonder if they were not BU’s because they were not sealed in the original packaging like the other one I got that was in excellent condition. If anyone could clear that up for me as to maybe why they were not in the original packaging or maybe there is a reason you take them out before you ship? I would appreciate it. The gold I ordered was perfect, no problems with that. Very happy with that part of the order.

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    Response from JM Bullion

    Thank you for providing feedback about your order. We are glad to hear you're pleased with the gold coin you received. With regards to the silver maples that you ordered, these ship from the mint in tubes of 25. The coins are then individually placed in plastic flips.

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 22, 2024

    I have always had incredible service with quality products from JM Bullion! The coins are always unique and the prices are always good. In fact, the metal price quotes each day are exactly like my coin store in Tulsa. I watch the site each day to see where I stand and if I am meeting some of my retirement investment goals. When I have called, I always get savvy support.

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    Punctuality & SpeedStaff

    Reviewed March 22, 2024

    Great deal, great service, fast ship. Would definitely buy from them again. Highly recommended. Very professional. AAAAAAAAAAAAAAA+++++++++++++++++. Coins were perfect and right on as described. I wouldn’t hesitate to buy from them again. A+ A + A+ A+ A+ Super fast shipping, SUPER FRIENDLY, SUPER, SUPER, SUPER, SUPER, SUPER FAST

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    Sales & MarketingPunctuality & SpeedRates

    Reviewed March 22, 2024

    Great doing fast and super fast shipping, will definitely do business again in the future. Thank you please send sales. I would like to buy some coins and 10oz bars. Will definitely recommend my family and friends to buy at JM. I’m also interested in small size gold coins if possible, great doing business

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    PriceRefunds & PayoutsRates

    Reviewed March 22, 2024

    Took advantage of the spot price for 10 oz of coins deal. That’s a great deal as the mark up on coins usually adds up faster than on bars. Ordered overnight Monday, from NV to Il by Friday via the free USPS. Mint sealed in the tube. Beautiful quality coins inside. A great option if you looking to stack silver and don’t want to pay up for a specific design.

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    Customer ServiceStaff

    Reviewed March 22, 2024

    I have purchased a few different bullion from here and I love it. They always look great. Shipped with care and well packaged. The bullion I received was even individually sealed. And great customer service. I would highly recommend to anyone looking to purchase precious metals to secure their finances.

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    PriceStaffRates

    Reviewed March 22, 2024

    Outstanding experience, my purchases have been exactly what I expected, the prices were very competitive, and the shipping was spot on…Each order has arrived in 3 business days! I believe that JM is a trustworthy company that I plan on continuing to do business with and recommend to my family and friends. Thanks JM for a reliable product and buying experience.

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    Staff

    Reviewed March 22, 2024

    Excellent service and I have nothing but good experiences doing business with you. You have a great website and ordering is easy. The pictures are clear and the story about the coins is an extra bonus. I’ve had nothing but great experiences so far. I would recommend you to anyone.

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    PricePunctuality & SpeedRates

    Reviewed March 22, 2024

    Good place to buy from. I am looking to buy more silver and gold from them. Shipping seemed a little slow for me, but everything was packaged correctly and I got it. I'm just waiting to see if the silver prices go down some to order a 5 or 10 ounce bar.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 22, 2024

    I am a first time buyer. The person on the phone was very helpful, courteous and very knowledgeable in the ways to pay for my order. I will be ordering again in the future. This company is very reliable when it comes to shipping, I got it when they said it would be here.

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    Reviewed March 22, 2024

    JM Bullion has been a reliable supplier of precious metals for me. However, they've utilized FedEx and on my last delivery despite "Delivery signature required" the FedEx driving threw a package with several thousand dollars in gold in front of my door and walked away, no signature and with nobody home.

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    Response from JM Bullion

    Thank you for providing feedback. We are pleased to hear that you are satisfied with the service we offer. However, we apologize for the inconvenience regarding your delivery issues. If you would prefer, we do provide shipping options through other carriers. For guidance on setting this up, please reach out to us at 1-800-276-6508!

    Verified purchase
    CoveragePriceStaffBillingRates

    Reviewed March 22, 2024

    This is usually the first place I search when I am considering the purchase of bullion. Always a smooth transaction along with excellent shipping. They are the best, top quality company to deal with. I highly recommend them for your purchase of any precious metals. Pricing is always great on most all products, along with adequate payment options available.

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    Customer ServicePriceBilling

    Reviewed March 4, 2024

    Bought 20 silver rounds and never received it! The tracking number they gave me said acceptance pending for over a week. Customer service only said they are monitoring lol but they said rudely they had no time frame for a resolution to the matter.. so I was forced to do a charge back with my credit card for fraud.... I will never use or trust JM bullion business or money.

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    JM Bullion
    Response from JM Bullion

    Hello Walter,

    We are sorry to hear about this issue. May I have the order number so I can look into this further?

    Thanks,

    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 2, 2024

    Made three purchase with JM Bullion thus far, the last purchase is as pleasant as the first. Excellent product, pricing, communication, and prompt shipping. We have found a trustworthy seller for metal. Thank you JM.

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    TechPunctuality & SpeedBilling

    Reviewed March 2, 2024

    Upon discovering your website, I initiated a purchase, intrigued by the offerings of a new company. Following a satisfactory first transaction, I proceeded to place a second order, significantly larger in scale. However, upon awaiting delivery, I found the purchase had been cancelled by your team, citing it was for my own benefit. Furthermore, I was informed that to proceed with the purchase, a bank wire transfer was required, contrary to my initial payment method using a credit card.

    Expressing my preference to maintain the original payment method, I was met with insistence on the bank wire requirement, with the implication that failure to comply would preclude any further transactions. Subsequently, I opted to discontinue my engagement with your company and promptly sought an alternative vendor for my needs. I am pleased to inform you that I have since initiated transactions with a different provider and intend to continue doing so in the near future. This correspondence serves as constructive feedback regarding the importance of flexibility and customer-centric practices in fostering enduring business relationships.

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    Response from JM Bullion

    Hello Kevin,

    We truly appreciate your feedback! Due to the nature of our inventory, we maintain a high level of vigilance in our operations and processes to safeguard the interests of our customers and our business. We are sorry for the inconvenience and appreciate your time.

    Kind regards,

    Reviewed March 2, 2024

    Setting up the account was easy and ordered it then and there. It was in my hands within a few days. So I will do business with again. Never had to contact them for anything. Sent tracking number. Great experience.

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    Joseph increased rating by 1 star.
    Sales & MarketingPrice
    After a positive interaction with JM Bullion, Joseph increased their star rating.

    Original Review: March 2, 2024

    My first purchase from JM Bullion. I recently purchased an American Eagle Silver coin and a Peace Dollar coin and I am extremely happy with both coins. I only buy certified coins and these two coins will make a very nice addition to my collection. However, I also purchased a 10 oz American Reserve Silver Bar (New) and yes I received my 10oz's of silver but the reverse side of the bar had bad scratches and scars in it. When I buy a silver bar I don't expect mint state, but with the bar being advertised as (New) and with the cost being $307 I was less than pleased with the reverse side finish and it pales in comparison to 10oz silver bars I have purchased elsewhere.

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    JM Bullion
    Response from JM Bullion

    Hello Joseph,

    We are sorry to hear of the issue with one of the products you received. May I have the order number so we can review this further?

    Thanks,

    Sales & MarketingPrice

    Reviewed March 2, 2024

    Can't believe they only have 3.6 stars. Sounds like a bunch of babies crying about nonsense. I love JM Bullion, I only buy for there. They constantly have deals like I just bought some gold that was 20 off spot. I get free shipping and can pay in crypto (you also get a 3% discount using it) so what's more to say? If you can't afford silver and gold don't complain about it, just make more money so you can enjoy the benefits.

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    CoverageBilling

    Reviewed March 1, 2024

    This was my first time ordering. I ordered some silver bars. Disappointed about paying a credit card fee, but more disappointed that it took 7 days to arrive. I really expected this to arrive in an expedited and insured way. Came in a plain brown box marked 'samples'.

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    Michael increased rating by 3 stars.
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with JM Bullion, Michael increased their star rating on March 7, 2024.

    Updated review: March 7, 2024

    In the vast expanse of e-commerce, the journey of a package from seller to buyer can sometimes resemble a perilous odyssey fraught with challenges. Such was the case with my recent purchase from JM Bullion, an experience that initially seemed doomed by the mishaps of transit but ultimately culminated in a triumphant delivery. In this critical review, I delve into the highs and lows of this tumultuous journey, ultimately recognizing the commendable efforts of the seller in rectifying a seemingly lost shipment.

    My anticipation was palpable upon confirming my order with JM Bullion, drawn by the allure of their promised quality and efficiency. However, as days turned into weeks without any sign of the awaited package, my excitement waned, replaced by a growing sense of frustration and concern. Tracking information provided little solace, as it indicated a stagnant status somewhere in the labyrinthine network of logistics.

    The lack of communication from the seller only exacerbated my unease, leaving me stranded in a state of uncertainty regarding the fate of my purchase. With each passing day, doubts crept in, casting shadows of doubt on the credibility of the seller and the reliability of their shipping methods. It was a disheartening experience, marred by the sinking feeling of being left in the dark with no recourse in sight.

    Just when hope seemed to dwindle to its faintest ember, a glimmer of light pierced through the darkness. JM Bullion, to their credit, initiated contact, acknowledging the apparent mishap and expressing their earnest commitment to resolving the issue. It was a ray of hope amidst the gloom, restoring a modicum of faith in their dedication to customer satisfaction.

    True to their word, JM Bullion spared no effort in rectifying the situation. They promptly launched an investigation into the whereabouts of the lost shipment, liaising with shipping carriers and diligently tracking down any leads. Their proactive approach and transparent communication served as a much-needed balm to my frayed nerves, instilling a renewed sense of trust in their reliability as a seller.

    Mirroring the climax of a well-crafted narrative, the journey of my lost shipment reached its crescendo with the long-awaited delivery. Against all odds, the package, once lost in the abyss of uncertainty, found its way to my doorstep, marking the culmination of a journey fraught with obstacles and setbacks. It was a moment of triumph, not just for me as a customer, but also for JM Bullion, whose unwavering dedication and commitment to customer satisfaction ultimately prevailed.

    Original Review: Feb. 20, 2024

    I recently had the misfortune of dealing with JM Bullion, and my experience was nothing short of a nightmare. I ordered a package from them, which was supposed to be insured for peace of mind. However, what followed was a series of frustrations and disappointments that left me utterly dissatisfied. First and foremost, my package never arrived. Despite being insured, it seemed to vanish into thin air during transit. Naturally, I reached out to JM Bullion's customer support expecting assistance and perhaps a resolution to this issue. However, to my dismay, I was met with nothing but apathy and indifference.

    Their customer support was practically non-existent. Emails went unanswered, phone calls went straight to voicemail, and when I did manage to get through, I was met with nothing but excuses and empty promises. It was abundantly clear that they had no intention of taking responsibility or providing any form of assistance. What's even more infuriating is their refusal to acknowledge the lost package or honor the insurance that I had paid for. Despite providing ample evidence of the package's disappearance and my attempts to seek assistance, they simply brushed me off and washed their hands of the matter.

    This level of negligence and disregard for their customers is completely unacceptable. Not only did I lose out on the value of the package itself, but I also wasted valuable time and effort trying to resolve an issue that JM Bullion should have handled promptly and efficiently. In conclusion, I would strongly advise against doing business with JM Bullion. Their lack of accountability and abysmal customer service make them a company not worth trusting. Save yourself the headache and shop elsewhere where your concerns are actually taken seriously.

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    JM Bullion
    Response from JM Bullion

    Hello Michael,

    We apologize for the issue you have with your order. Can I please have the order number so I can look into this further?

    Kind regards,

    Verified purchase
    Customer ServiceContract & TermsPriceRates

    Reviewed Jan. 29, 2024

    I called them about selling 2 gold coins. I asked about mailing them to them. They offered a $30.00 where they sent a box and label, or I could just get a label from them. I asked what that would cost and she told me it differs with each client. I opted for the label thinking 30.00 for a box, then emailing a label shouldn't be that expensive. $37.00 it cost for them to email a label that I printed out!! Then they lowered their offer price. Then said my coins were not up to par and that they would get rid of them for me.. I told them to mail them back. They then took $57.00 it off my account to mail my coins back to me. When I contacted the dealer I bought my coins from originally and t told her that JM Bullion said her coins were fake. She called them and the jest of her conversation was "that what they do is legal" so it cost me 94.00 to learn not to sell online. I will NEVER do business with them again.

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    PricePunctuality & SpeedRates

    Reviewed Jan. 29, 2024

    JM Bullion is the first place we come when looking to purchase this type of product. We have used them for several years. Great prices, easy purchases and fast shipping. We think this is a company you can trust.

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    Customer ServiceEase of Use

    Reviewed Jan. 23, 2024

    I've been using JM Bullion for over a year to purchase gold and silver. Their selection, ease of use and commitment to quality and good customer service is top-notch. Would definitely recommend them for all precious metal purchases.

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    Reviewed Jan. 23, 2024

    I've ordered silver eagles from JM Bullion a few times and everything has been perfect. I've had only good experiences every time. Items arrived in great condition in a reasonable time and no issues at all. Would recommend.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 23, 2024

    I have placed 9 orders from JM Bullion and all were delivered quickly, packaged well and I received quality products.. Mostly silver rounds and various coins. I plan to order more in the future and have been very pleased with their inventory.. Awesome selection and availability

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    Verified purchase

    Reviewed Jan. 23, 2024

    Been ordering from JM Bullion for months and not one issue. Received in a timely manner, great options to choose from. Feels great to have actual money, looking forward to get to a place where I can just auto purchase!

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    PriceRates

    Reviewed Jan. 23, 2024

    Have ordered several times. Always received order in a timely fashion. Prices are good. Orders are correct. No problems with misshipped or wrong items. This is a better site than other sites online and the free shipping is great.

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    Staff

    Reviewed Jan. 23, 2024

    I've ordered from JM Bullion for years, never an issue. Never a problem with any order to date. Everything I order comes signature required, so I don't understand about anyone not receiving their orders. They are always professional and their site works great.

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    Verified purchase
    Sales & MarketingFollow-Through

    Reviewed Jan. 23, 2024

    I have ordered many silver rounds, fractional silver, and shot from JM Bullion in the last few years and I have never had issue with any order. Every piece I received was as advertised and arrived in a reasonable amount of time. I couldn’t be happier with my dealings with JM Bullion.

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    John increased rating by 4 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppTransparency
    After a positive interaction with JM Bullion, John increased their star rating on Feb. 3, 2024.

    Updated review: Feb. 3, 2024

    JM Bullion did make this right. I was given a return label for the incorrect coin. Once they received the package, the following week they shipped the correct coin to me 2- day air. Thank you for making this right, I'll be back!

    Original Review: Jan. 23, 2024

    Updated on 01/28/2024: Update - this is an update to a review I did on 1-23-2024. Well, I received a Fedex express return label for the incorrect coin I received along with assurances that my return would be expedited - I was hopeful. I quickly boxed up the incorrect coin and dropped it off to Fedex, couple days later according to the tracking number JM Bullion signed for and received the package on 1-26-2024 at 0930am. I sent JM Bullion an email update and received a reply stating returns typically take 5-7 business days to process and it would be after that until they would process my original order and send me the correct coin I ordered on 1-16-2024 (this doesn't sound expedited).

    Also, since my original order was placed - according to JM Bullion's website the original coin I ordered is now Out Of Stock! When I placed the order on 1-16-2024 the coin was In Stock. So, not sure how all this will work out but unfortunately doesn't look good. Again, I've had good luck with JM Bullion on past orders, first time they messed up. For a mistake made on their end, this whole return process is very stressful and frustrating.

    Original Review: I have ordered from JM Bullion several times over a 10+ year timespan. I do enjoy a military discount to veterans. Luckily, haven't had a problem until today. Ordered a gold coin & under the product description on their website it stated "issued between 1892 and 1911, no restrike 1912!". Well, today I got a coin dated 1912. Now, I have to wait 5 days for them to review this, then another week to mail it back to them, & another week for them to send me the correct coin. According to their timeline - it could be another 3-4 weeks until I get the correct coin I ordered. If you order from JM Bullion, just hope they get your order right & you don't have to go through this horrible lengthy process like me.

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    JM Bullion
    Response from JM Bullion

    John,

    We sincerely apologize for the inconvenience caused by the error. We have taken immediate action to rectify the situation by sending you a return label to facilitate the return of the incorrect coin. Rest assured, upon receiving the return, we will process the shipment of the correct coin to be dispatched to you. We understand the urgency of the matter and will expedite your return to ensure that you receive the correct coin you originally ordered in a timely manner.

    PricePunctuality & SpeedRates

    Reviewed Jan. 22, 2024

    JM Bullion consistently provides quality products at a fair price. Their speed to service and expedited shipping is second to none! I have never experienced less than exceptional service. No other company I've used had faster service.

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    JM Bullion Company Information

    Company Name:
    JM Bullion
    Year Founded:
    2011
    Address:
    11700 Preston Road Ste 660153
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75230
    Country:
    United States
    Website:
    www.jmbullion.com