JM Bullion Reviews

I have been ordering from JM Bullion for five years now. Every time has been excellent. They have a wide variety for metals, coins, bars, etc to choose from, the cost is reasonable for most things, and once they have the money, they ship your order out within a day or two. Communication with them is excellent, if I ever a question, they are there to help, you get regular updates on the status of your order, shipping, tracking and estimated arrival time. All in all, this is a great company to do business with.

I ordered my monthly silver from these clowns. It took them 3 days to ship when it clearly states that it will ship as soon as payment clears. I paid with a check card and they clear immediately and then it gets lost in the mail. I contacted customer service and they said to wait two more day and if it didn't show up as delivered THEY WOULD contact me to make an insurance claim. 5 days later I had to contact them. I will NEVER buy from these clowns again. Sdbullion does a much better job, I ordered from them and 3 days later my silver was in hand.

So far they have done a great job, no complaints from me, Their customer service is very good and they have a lot of deals and good products to choose from, keep up the great deals and I will be back. Thank you.

I wanted to buy coins online. JM Bullion was stated to be one of the companies you can trust to purchase coins online. I have made multiple purchases this year from JM Bullion. I have been satisfied with everything I have bought. There is a nice variety to choose from. You can get coins from different countries. Everything is packaged carefully. The company communicates well. I know when the coins are shipped, and when I should expect to receive them. I mostly purchase these coins to give to my seven-year-old son for when he does a good job in school, gets a good score on a test or does extra work. When I give him a coin, he is so happy and proud. The newer and shinier the coin, the happier he is. I trust this company so much, I do not wish to try purchasing from a different company.

I've ordered multiple purchases over the past year. Never had an issue with JM Bullion! I love the different varieties they have! Their products are amazing, and the highest quality!! I enjoy reading their investor guides as well, I learn a lot about the different precious metals in the industry, along with semi-precious as well. Hands down, they are the best out there!

I ordered 2 silver coins for Christmas. The shipping update showed that they were delivered but I never got them. I contacted the company as well as the postal carrier and the post office worked diligently to retrieve my package from wherever it was erroneously delivered. The company, however, responded with an email that they are not liable once it states that the product was delivered. There is no option to alter the carrier so I am at the mercy of their chosen carrier. They get to keep the money and not claim any responsibility but now I am out my money and they are not out anything. I cannot guarantee they sent it since I didn’t get it. Quite a scam. Should have seen the red flags when I saw that they accept crypto as currency. Untraceable currency is never a good sign. I guess I will be more careful next time, but I will never order from this scam company again.

Their website had deceiving and misleading information. They say varied mints and conditions and should share samples of the varied mints and conditions (give as many sample photos as you can). The pictures they show on the website DO NOT and I repeat DO NOT reflect the product they send. I had purchased product to gift to my kids and what I got was something a Jeweler who is making Jewelry would get, crappy looking square, no packaging as a proper bullion is sold via other credible sources. DO NOT use them, find other sources.

Please do not buy gold coins from this company. They are horrible. I had ordered a lunar gold coin from them and I received a empty box few days later. The box they used for shipping a gold coin was of poor quality. The box was cut open from underneath and the coin stolen and then a transparent plastic tape was reapplied. I will never ever buy coins from this company as they are not trustworthy. You spend thousands of dollars and the quality of the box and supplies they use is disgusting. There are better companies out there like Liberty Coins, Bullion Exchanges who really have great shipping standards.

They did not include my full order and told me package had been tampered with, then they changed the story. Told me claims would call me back, then said the package was not tampered with and that they would refund me the missing pieces but it would take a few days, still waiting. Have gotten no email confirmations, nothing but the runaround. They do right by 90% of people to stay in business but make a lot of money jacking 10% of people on the side. I was one of the unlucky ones, thank God for PayPal and that this wasn't a large order of I would be out a lot of money.

Have bought a lot of gold and silver through them. JM has never disappointed. I personally will only use them for my precious metals purchases. Orders usually received in 2 to 3 days. Would be nice if they implemented some type of loyalty point system for purchases.

I’m new to this! My first call was to JM Billion, the call was good until I received my receipt through email. Bought two 20 count (Tubes) Silver Eagle Bu, the first tube was over one hundred plus than the second tube! I called a couple of weeks later & bought three more silver Eagle tubes (60) coins. It was then I asked about my first transaction weeks ago. They told me during me call the price has changed? I still don’t believe them that while placing my order the price changed over one hundred plus dollars? Make sure while on the phone with them you know what prices you’re being charged. I plan on buying twice month, not sure if I will buy from them again!

I invest in gold and placed an order and paid for the transaction using my credit card. My card was charged and the the order was canceled because of their internal review nonsense. I contacted the company and spoke to customer service agent and confirmed that all of the information on the order was correct and verified that I was the person that placed the order. This seems to be an ongoing problem with other customers that have also placed orders. This is my 1st time ordering from them and the last. I would recommend using SD Bullion instead for purchasing precious metals. I have never had a problem using my credit card for my orders with SD Bullion. I find this situation to be hilarious for the simple fact that I'm paying the overspot price plus a charge for using my credit card.

This business is a fraud. I been their customer for over a year. The first time I am selling to them. They stole 2 bars of gold and denied receiving them. I called them and sent them the purchase orders and asked them to weigh the content they claimed to have received, vs the FedEx package weight through fedex system. Or view the tape of unboxing. The team via email was just rude and ** at best. They lied and simply said that I either accept the loss or get my gold back. But missing 2 bars. I called the customer service almost non-english-speaking girl who lied and said the whole company is managed by 2 people one of whom is the ** on the email.

I have not used JM Bullion in years and decided to try them again with a small order. In the order I had two sealed Silver Eagles: One Mint sealed and one MS 69, and other minor silver rounds and eagles. Both sealed coins had defects which were easily seen with my eyes, so I sent notification to their contact site. They did not even have the good business sense to call or e-mail me which in itself says a lot about their honor when a problem arises. Thank God I was trying them again with a small order ($300). If they will not communicate when there is a problem - why use them? Everything else went well, but when they deliver sub-standard products when the customer pays full price for goods - They cannot be trusted in my opinion. Buyer Beware Thank You, Don.

A resolution appears to be in progress. There was a swift response to me after contacting Consumer Affairs. I have been promised that a replacement order will arrive soon. Thank you for your influence.

Bought 180 1 oz. Silver Dollars...Attempted to sell 40 at an agreed price...When JM received the silver they felt 25 of the 40 were "milky"..So they offered less for those pieces they originally sold me..Apparently, JM sold me "milky" silver or they are not being honest...2/3rds of the 180 pieces may be "milky"??? Needless to say, I will not buy from or sell to JM again.

On October 13, I placed an order for (3) 1oz Valcambi Gold Bars using JMs ACH payment system (which is basically a checking debit). This was my first and last time using this fraudulent company. The following day, the funds cleared and the money was removed from my account and into JM Bullion's account. To my HORROR, I received an email from JM on 10/20/22 stating that they cancelled my order due to their sketchy “Internal Review System”. I called them, verified all my information, and this was not good enough. They CANCELED MY ORDER WITH NO EXPLANATION AND REFUSED TO REFUND ME unless I signed some ridiculous legal contract that they have drawn up. The legal contract that they want you to sign pretty much requires a lawyer to understand it. It’s 4 pages long and when you read it, it makes it sounds like JM is trying to weasel their way out of having to refund your money.

I had purchased a gold bar from JM and had no issues. However, I recommended the website to my parents and my mother made a purchase of (5) 1oz gold bars using their ACH payment system. The money was transferred to JM. 5 days later they sent my mother (who is 64 years old) an email that said they had cancelled her order “due to their internal review process” with NO FURTHER explanation. My mother even spoke to them on the phone, still no explanation as to why they cancelled her order and they said they would refund her money. THERE IS MORE!

Used JM Bullion multiple times (38 times) before this issue, Purchased a product and tracking information did not update. I reported it nine days later (their policy is seven CALENDAR days for a claim), they denied the claim to send me the product I ordered or to refund my money. USPS has proof that JM Bullion never sent a package and only created a shipping label. This customer is out the money and didn’t receive the product… This is another company that proves the customer is always wrong.

I ordered a gold coin from them and paid via ACH, and the payment cleared the next day. I was then informed by JM Bullion that they could not fulfill the order (which was a sale item), and that a market loss fee would be applied to the refund. After three weeks of email communication, they advised the date on which the refund would be issued - this was not honored either. Now waiting for the issue to be forwarded to their billing department, per the last communication I've received.

It took sometimes for them to agree to refund. Checks were sent twice but somehow didn't arrive at my address (I waited for 2 weeks each time), then they refunded through the bank. Finally got my money back 4 months after they cancelled my order (July-November), make sure you wouldn't need the money urgently.

Great selection, fast reliable shipping. But my first time selling back to them, they only gave me basic low bar price for premium RCM 10 Oz bars, I did make them aware of it and they never made it right. The website clearly showed a higher buyback price for those bars. Lesson learned.

Buying gold, silver and copper is my preference. Yes, I have a few sites that I buy from. I still prefer doing my research and 80% of my purchases thru JM Bullion. The Silver and Gold I like getting from JM Bullion. It's quick and painless process to actually GET gold and silver from them. It's usually shipped the next day and makes it to me within three days. Tracking provided. The products I buy are exactly as described, well packaged and DISCREET! I don't need the mailman, UPS, Fedex or ANYONE knowing what I buy. Bad enough the greedy govt. knows. Longer story short? I buy confidently with JM Bullion.

There are a lot of potential ways to stress about buying precious metals online and receiving it via postal service. That's what makes JM Bullion all the more worth it to me. I am a professional worrier, but JM does not leave much room in their process to become uncertain or concerned. The instructions and confirmations they send via email are timely and make information easy to find. I didn't feel stressed about the wire transfer being sent on time and successfully (which is good because I had a slight delay due to my banking app) because they're very good about sending you status updates, not sending you a billion unnecessary emails, and making subject lines clear so you don't miss them.

Purchased certain items based on the description to find out that all was not as it appeared to be. The description was very misleading. Upon attempting to return they offered me less than half of what I paid. No apologies even when I told them they just lost a customer. I have been a customer of theirs for many years. Bottom line...read the fine print if you can find it.

I've made multiple purchases in the past year or two with JM after getting a word-of-mouth recommendation from an acquaintance and I've been nothing but pleased. Consistently perfect in product delivery, quick shipping (even free shipping options), and the one time I needed a product return due to damage they were quick to address and resolve it.

I have purchased Precious Metals several times now through JM Bullion's mobile phone App, and have had nothing good luck with it. No issues whatsoever. Like many people have said on here, please read the FAQs. All in all JM Bullion has been very good so far, very quick to ship and no issues, I will definitely continue to buy from them, and highly recommend! Thanks!

I appreciate the emails that let me know about new specials and coins that become available. Purchasing is easy since I can use my PayPal account. Additionally, the delivery is always fast with the purchase safely wrapped. I’m new to buying metals. I feel lucky to have come across JMBULLION. It’s a company I can trust.

I purchased almost 600$ worth of silver with crypto. JM Bullion has a third party called Bitpay handle crypto transactions. My money was placed on a 72 hour hold after which it is gone. My transaction ID has been provided, nothing has been done on JM Bullion's side. They gave a me a number for bitpay which is just a message that directs me to their website for help. No contact whatsoever back from bitpay or JM Bullion's billing dept. It's been over a week. No invoice, no order, nothing! Just out 600$.

A recent order of mine was lost the day after pickup for USPS priority outbound. I waited a few days to contact JMB because I work in e-commerce management, and since the original surge - myself and my agents have noticed that carriers frequently wait a few days to scan the packages or sometimes don't even bother to scan until the package is at the recipient's local distribution facility. We get dozens of calls daily accusing us of just leaving product on the warehouse floor and not handing it off to carrier drivers because tracking says waiting for pickup (read: not scanned yet!). Because, you know, that makes GREAT business sense. Welcome to the latter years of the first quarter of the 21st century.

I am very happy with my most recent purchase of some silver coins featuring British coats of arms. I know my purchase wasn't a huge investment, but I'm a very casual collector and I make such purchases frequently, both with JM Bullion and elsewhere. My shopping cart here is already growing. And I must say that I enjoy and feel most comfortable patronizing this site above all the others. The above referenced purchase and the others have all included top quality products at reasonable prices delivered quickly. Additionally, the product selection is really quite good.

I've never had any issues with any of my orders. The orders have all been quick to be delivered, packaged nice and secure. No issues with purchasing. Will continue to make my purchases through JM Bullion for my precious metals.

Got shipment faster than what we expected, and their price is lower … Shipping is free, and USPS deliver to the door for signature!!! We only ordered few times from this company, and experience getting better.

They will take your money and not deliver your order. I have proof from USPS that it was never even sent out, yet JM treats me and other customers that it is our fault for not reading the terms and conditions. We were all given notice that our order would be delayed, yet, we are supposed to contact them within 3-7 days. This has happened to a number of customers; yet, they take no responsibility. This has been a nightmare, and I wish to avoid that for others.

I ordered just over $200 in SIlver coins. They used the USPS (worst delivery in the world) and the shipment came to my home while I was at work. They left a note saying they would redeliver and of course USPS did not. 7 days later I call customer service only to be told go to the post office to pick it up. The post office is 42 miles from my home and the only day I have off is Sunday. JM Bullion is unwilling to help in any way. I paid $12.95 for priority mail shipping. I'm going to do a chargeback with my credit card company to get my money back. I will never do business with JM Bullion ever again. CROOKS!!!

I've made multiple purchases from probably every online bullion dealer, and JM Bullion is consistently the worst, and I've used them for the last time after the most recent interaction. Plenty of reasons, but the primary reason is that they will ship coins in poor condition and then count on you keeping it because you don't want to pay high shipping rates to send the coin back. That's right, they will send you junk that is blotched, stained, or scratched and looks nothing like what is pictured, and then tell you if you want to exchange it -- you're paying for shipping. I have not had this issue at all from any of JM Bullion's competitors. Stay far away & shop elsewhere. Those other sites with lower prices, they actually ship better quality coins!

First of, be careful, this site says for all the postings 'resolution in progress' = JM Bullion responded with boilerplate message. Their customer support doesn't actually resolve issues, and none of the posts are listed as 'resolved'. My story: I purchase some precious metals from the company, and never received my order. The package was held up by USPS, and in the end, never made it to me. JM Bullion is refusing to help, hiding behind some clause # 14, that states "as soon as the package stops moving, please notify us within 5 days. Otherwise, you're on your own". It is mind boggling that thousands of dollars worth of product would be:

I ordered a 1oz gold Canadian maple leaf and received a 1oz American eagle. The former worth over $2,100 and the latter around $40. Poor quality control and customer service. Leave it to the customer to validate their error somehow. Fly-by-night theft operation.

I paid $1,007. 46 for a 10 ounce silver bar on 2/14/22. Today 5 weeks has passed and nothing. Numerous phone calls to the company which refers you to claims dept which is nonexistent. I was told after 7 days I could not put in a claim so they kept my money. According to the USPS tracking number I was given the silver was never sent out. I searched JM Bullion on the Better Business Bureau website only to find a very large amount of people that have gone through exactly what I am going through. The claims depth refuses return my phone calls or respond via email. BBB needs shut them down for stealing people's money. Claims tells us after 7 days they get to keep our money. The most crooked company I have ever dealt with!

I ordered 100 1 oz coins of silver. Got an e-mail the next day saying my order had been cancelled due to it being a risk or some nonsense? My card had plenty of money and I'd ordered plenty of coins in the past. But, ok fine, they didn't want my business so I went elsewhere. Problem is despite cancelling my order they still charged my card and I couldn't buy elsewhere. By the time I got their charge off my card coins had gone up .50 and with 100 coins that's $50. Did they offer to pay me for my loss, of course not, though had I cancelled and cost them $50 I'd have been charged. Not doing business with them anymore, I'd been a loyal customer but this was just dirty.

Everyone I spoke to knew the coin I was buying and helped me to get the product sent to me by express mail (UPS). I have had some trouble using the United States Post Office, so JM Bullion helped get my coin through UPS and I had it delivered to my door in just three days. This beautiful coin is now safe in my collection!

I have now purchased precious metals multiple times from JM Bullion. This is an outstanding company. Prices are very good, all of my orders have been filled promptly and shipped without incident, and I have had absolutely no problems. I am extremely pleased with this company, and will continue to make all future purchases with them. You should too if you are in the market for such purchases.

I purchased several silver ounces for special occasions-birth of a child, birthday of grandchild in keeping with a family tradition of giving these gifts. I found a great selection of silver on the site so I could personalize for each child, beautiful coins, shipping was fast. The site was easy to navigate and payment choices were spelled out and easy to understand. I will repeat purchase.

JM Bullion is a safe and dependable site for the purchase of any type of Bullion. Easy transactions and quick shipping. Strongly recommend to anyone who is in the market for precious metal investments.

I have purchase PLENTY of gold and silver coins online from other companies, and I will continue to use them over this ATROCIOUS LOW-LIFE company... The shipping update said the estimated arrival date was 02/18/22. Then the next update said "Package expected later than estimated delivery date." OK, I waited until 03/11/22 to reach out to JM Bullion to find out what's up, they said their "Insurance only covers 7 days after delivery date." In other words, KISS YOUR COINS AND YOUR MONEY GOODBYE!!! Welp, NEVER AGAIN! STAY AWAY FROM THESE SCAM ARTISTS!!!! Buy from APMEX, Money Metals or GOVMINT. Tens of thousands in coins shipped and received without a single problem.

I have been ordering from JM and have been happy with the product. I do think they could spend some time with their customer service dept. The man I spoke with last month seemed arrogant. I really didn't care for his tone or attitude. He came across to me as if this company was doing me a favor selling to me. Customer service is important. I suggest you work on that and you could be 5 star.

I placed an order using my bank's credit card. A few days later, received an email requesting a check to be mailed in. It was not typical so I sent an email asking to cancel the order - since they demand a check, the payment had not been processed and, therefore, the order had not been placed. Now they demand a "market reduction" fee of $101. They claim this "policy" is mentioned somewhere on page 666 of their agreement... I called my credit card company and opened a dispute.

There's no good reason to buy from JM Bullion. If something happens to your shipment there's a very good chance your claim will be denied. I checked today and I can get the same coins (from another merchant) for the same price on eBay. It's very hard to lose money/coins (anything) when buying them on eBay. I'm not a huge fan of eBay, but they really protect their buyers. It's actually too good; you'll figure that out if you sell on eBay.

I ordered gold coins totaling a large sum. To save costs the website gave a discounted rate if I used ACH instead of a credit card. The money was deducted from my account and about a week later I was notified that my order was canceled due to security measures on JM Bullion's end. The email stated that I must call my bank and have them charge JM Bullion back to receive my refund. When I called my bank they stated that they cannot make a claim because the transaction was not fraudulent.

Updated on 03/23/2022: Never received my $2,000 package (1 oz of gold) due to JM Bullion shipping the package to an incorrect address (address in USPS sytstem did NOT match the order). I've called JM Bullion several times - explained the situation to them, and everyone is very friendly, saying they will look into the issue, and get back to me. But one month later, there are no results/and no action, and at this point, I am being ghosted. Do yourself a favor, and do not shop with JM Bullion.

Ordered $141.86 worth of silver as a gift for my father in-law for my husband. The company gave many options for shipping but on their website. Only one method was allowed to be selected. Standard shipping USPS. The company even issues a warning about using USPS warning of lost packages and shipping delay. I am think (G) they must be mistaken. USPS is government. The company has a 5 star review so I am thinking (G) it must be reputable. I go through with the order. THAT WAS A HUGE MISTAKE!

I purchased a one ounce platinum coin from JM Bullion. They got my money and I got an empty box! When I tried to put in a claim I was told the insurance ceases once I signed for the package. I opened the box AT the post office and showed the postal employee it was empty. He said there was nothing he could do. I was told by their sales people and they advertise the products are fully insured; for them maybe, but not the customer. BUYER BEWARE!!!!

They have a crummy website which defaults an address, without prompting me to change it. It defaulted to an address which has a great potential for theft. They want to charge extra to ship to a new address. That is the straw that broke the camel's back, for me.

This was my first time buying silver online. I ordered some sealed containers of silver dollars and they all came in sealed containers. I also ordered some loose coins but 10% were missing. Support was very unhelpful and seemed to default to saying I was lying. Was told I should have taken at least 6 pics of the box before I opened it. I asked where these guidelines are on the site or in my order. Eventually, they conceded this guidance is not on the site but is 'standard industry knowledge'. I did research on JM Bullion before buying and it did not seem like they often short people on orders. That said, this was my first order and they messed it up. If they are going to assume the customer is lying, they need to do better at making sure orders are complete.

Updated on 01/10/2022: I got a phone call from JM Bullions customer service department, but not to offer me a "coupon" like they said in response to my previous review... They called me while I was sleeping (I work nightshift) and asked if I would change my statement to make it say they offered me a coupon (which it already said in my review, that they offered it and I regrettably accepted). Don't have the slightest clue why they called!! And their customer service member "Rey" they stated offered me a coupon over the phone, never offered it, just asked me to add the coupon part to my review which it already said!!! This has made my mind up to go to another company for my precious metals, all they care about is keeping FACE not a CUSTOMER from my experience!!

JM Bullion sent my package out and says that it is FULLY Insured during transit. My PACKAGE never arrived. I check on it often and it keep saying in transit. Since it is during the Holiday season I thought it was help up as they shipped USPS. The manager Sib J says it is not insured during transit and that they will not refund me or resend out the silver. I own a business and ship goods to my customers fully insured and stand by my word. They are a fly by night company who makes millions and then rip off their customers for a $3000 order. Do not purchase from them.

Updated on 12/28/2021: Don't expect to get your coins. I have complained for a month now, without a returned phone call. I have called Sib and left 6 messages with no return call. They also have problems with the Texas Attorney General's office. Stay away from these people. You would be better served throwing your money in the garbage.

Just got a call from a gentleman I believe said he was the senior operations manager and we had a quick talk about what happened. He was extremely friendly and apologetic and based on my past experiences with the company and the conversation I had with this gentleman I can definitely say that I will continue to make JM bullion my primary online source for coins and bullion. They corrected the mistake and I’m satisfied. I’d also like to thank JM for offering a military discount.

I was referred to JM Bullion by Santa Surfing on her old YouTube channel! I have done business with them on a handful of occasions to purchase precious metals, and I have always had great service and very fast delivery!!!

I was brand new to metals and was terrified to order online but honestly equally scared to walk into a coin shop. I did my research and settled on taking a chance with JM. I ordered first using a credit card and later using ACH. All items shipped fast based on the method used, tracking was detailed, and my product was delivered and I am super happy.

I found JM Bullion a couple years ago and have found them to be extremely customer-oriented. The website is user-friendly and filled with answers to many concerns as well as multiple methods for payment. Secure and confident purchase from start to finish. Thank you.

Always fast and exactly what I ordered, I had order get lost in the mail and customer service was friendly and gave me $15 coupon and the post office found my package magically after JM said they’d look into it. If you have any shirt or hat with your logo on it, I’d love one.

I have been buying and selling precious metals for a number of years. I have never had an issue with the quality of the metals I have purchased from JM. I have also sold my metals to JM when I need to for personal funding needs. I have engaged their customer support and worked with when selling my metals. Excellent! I recommend JM to family and friends and I fully recommend them to the reader without reservations. You will not be disappointed!

I've made about 20 purchases from and every single order has been delivered as promised. Recommended to family and friends and all have had nothing but positive experience. Highly recommend JM for your online precious metals dealer.

Those with negative reviews, come on! It's not JM Bullion's issue if there is funding or shipping error outside their purview. My experience was that they are a very reputable company. My items were shipped very fast and product arrived perfect. Excellent dealer for my needs and will use again.

I have been buying silver coins for years to give a gifts. I was referred to JM Bullion thru a friend. I have never had a bad experience with them. My orders have always arrived on time, in perfect condition, and I have always been pleased with the products. I would not deal with any other company because I really don't understand their websites. I highly recommend JM Bullion for easy, quick, private service. And also for their quality products and fair prices.

I've purchased precious metals from JM Bullion a number of times and my experience with them has been great every time! Great prices, excellent buying experience, quick service, very trustworthy! JM Bullion is my go-to company when I want precious metals at a great price and great service.

After checking several sites, I found JM to not only have more in stock, but had better prices in my area of interest (PMs). This has been true for several years, especially when the metals are in short supply.

I've ordered many times from this company. Was uneasy the first time due to never having done it before but once you do it you discover how easy it is to make a purchase. The great part too is they actually have a human being that will answer your questions if you call. One great feature is that they will buy back what you have purchased when you are ready to sell. All products arrived safely and discretely.

JM Bullion has an excellent selection of different sizes and types of silver to choose from. Their check-out process is easy, and they are dependable about sending order and tracking updates. I wholeheartedly recommend them.

Although I didn’t get a refund I believe they put in a decent effort to help me.

Ordered some silver bars and 1/4 oz gold coins. Used ACH to pay. Funds cleared quickly and after a long period of time (their internal processing to assure funds valid). Got notification that they are now shipping product. Then suddenly via an email told due to "internal review" they cancelled the order. They would not state why and kindly said to go to the bank and request they take action to get my money back which can take 10 business days. I have to dispute the transaction. Perfect timing given the market is up from when I purchased the items. So full payment and a couple of weeks of waiting they decide to not honor the order. I bet they gladly ship your order when the market is down while refusing to let you cancel. Quite the scam.

I've been ordering product from JM for years and I have never had an issue. Orders always arrive within a couple of days of ordering, always packaged properly, and the product is always in good shape. JM is one of the better companies that I deal with.

After a bad 1st silver buying experience with APMEX in Jan, my choice of JM Bullion next was 100%. Beautiful new individually sealed 5 oz bars at LOWEST price, ACH paid order to delivery was 44 hours, and sales rep Fabian couldn't have been more helpful. Lot more silver and gold buying planned, and JM is where I'll return!

I've been ordering from JM Bullion since 2017. I'm not a collector, I'm an investor. I don't purchase collectible coins or commemorative rounds. I'm always satisfied with whatever product I decide to get, but I've focused mainly on Sunshine Silver because of the imprinted security feature and the affordability. I'm expecting a serious economic downturn in the near future and I think this is a solid company to use. The shipping times have typically been about 7 days.

Received my order which was incomplete and upon further inspection it was determined that the box was opened from the bottom with a sharp instrument and half of the order stolen and retaped with a different brand and style of tape. I took photos and emailed them to claims department which responded with a requirement for a police report. I filed a report with the Oakland Police Department and with the United States Postal Inspectors office and submitted the required documentation.

And then again, sometimes there is an equally pleasant surprise in these situations. JM Bullion actually went to the trouble to track me back down over the phone, despite my being in horrible reception territory, and took the time to speak with me and then promptly found an amicable solution in the end. Hence they shall continue having my loyal business, especially knowing even in the rare event of some silly mix ups they'll make sure you're taken care of properly.

They have always been very reliable and offer quick shipping. I have had no issues with them on an order and I have placed orders with them on multiple occasions, somewhere between 5-10 times. I will continue to use them for precious metals, 5 stars!

I've had nothing but prompt and excellent service from JM Bullion. All of my orders have shipped the same day that the payment was processed. The orders have always been correct and properly packed. I see no reason to try my business elsewhere. Thank you for the stress free experience.

Creating a JM Bullion account was easy, ordering was easy, JM Bullion has the prices on precious metals, my items arrived quicker than other metal companies also. Hands down, best company I've used and the only one I will use moving forward.

Over the past 18 months I've made many online purchases from JM Bullion. I've never had any problem, never needed to call customer service and never disappointed. Every order has been on time and in perfect condition. I am completely happy with JM Bullion and will continue doing business with this very reputable company. Definitely recommend this 5 star company!

I recently purchased bullion from JM Bullion, it was the first time I ordered through them. The registration, purchase and shipping process was easy and secure. The order arrived on time and well packed. I plan on making future investment purchases using them.

I was shocked to see any negative reviews at all. I am not new to the market, I have made several purchases from other dealers in the past, but the last 9 times I have purchased gold/silver online, it has been with JM Bullion. I have no idea how their customer service is, because I have never needed them. If I pay via credit card, I have literally had my order show up at my house in less than 24 hours on 2 occasions!! Packaging is always done right, top notch company to do business with.

I've placed orders from a few online dealers and JM has never disappointed. For limited releases & higher numismatic-value coins, I always order through JM Bullion. The orders ship in a timely fashion, prices over spot are fair, and their selection is large enough that I don't find myself getting bored with the hobby. I'm also a fan of their price tracking directly on their website so I know when the best time to buy more is.

My family has been purchasing from JM Bullion for several years. Their prices have always been competitive, the product delivered as described, and service has been outstanding. I was very cautious about making online bullion purchases. JM Bullion delivered as promised and I have continued to make purchases. Bullion has been carefully wrapped, provided in protective containers and tracking provided.

The website was easy to use. It's set up according to product type, eg coins of different countries or types such as gold, silver platinum. I was able to make my selection and I received my order in ~4 days.

JM Bullion has great selection of precious metals offerings, competitive pricing, and the fastest shipping and deliver I have experienced with similar firms. I have ordered items from at least 3 competitors and their service does not compare. JM is now my primary source.

They say they have the best buy back prices. I got a quote on selling some silver to them and they offered me less than half of what they would sell it for. Thieves! If you plan on buying and selling to them think twice.

This has been one of the worst customer experiences I have had in years. I was hesitant to make a precious metals purchase online, but after a little research I thought JM Bullion was safe enough. To summarize: JM Bullion has extremely stringent payment requirements that they take full advantage of - at their customer's expense. I tried to make a large purchase that was charged and declined twice. The first time JM Bullion declined the order for "risk prevention measures" (they later refused to elaborate), the second time Capital One paused the transaction and then ultimately declined it due to suspicion of fraud on JM Bullion's side.

I would highly recommend, I use JM Bullion for all of my silver purchases. Fast Service and products are always high quality. I have made several large silver purchases and will continue to do so. I would never go anywhere else for my precious metals.

What to say other than I have been a loyal customer with JM Bullion for over 6 years. They are trustworthy and provide exceptional customer service. Every purchase experience was correct and timely. I will continue to purchase in the future.

I've been using JM for... 10+ years now? I've placed maybe 14 orders from them in that time, and have never had a single issue. All items are extremely well-packed. Not sure what other people are talking about re-delivery issues- all of my packages have come via UPS and required ID verification and a signature. I have recommended them to others many times, and have not heard of any bad experiences from those people either.

I have made several purchases from JM Bullion over the past few months and have never been disappointed. Prices are competitive, they have a great selection, packing has been secure and shipping time has been amazing. I honestly would not hesitate to recommend this company.

I find JM Bullion an excellent choice for me. Ive ordered many times with no problems. I’d recommend highly to anyone wanting to purchase precious metals. I’m very pleased with the service they’ve provided. I will continue to recommend them. I’m very happy with their service. Every order was in excellent condition. I do feel they are trustworthy.

First time investor in gold bullion. Really surprised by how easy it was to purchase gold and how reasonable the upcharge was over spot. If you watch their weekly sales, your investment transaction loss is minimal and much better than other sites I researched. I split my order in two parts, paying for one with a bank wire transfer and the other with ACH. Wire transfer order shipped the next day. Bank check order was shipped one week after placing the order. Both orders delivered flawlessly. Website is so easy to use and you'll know exactly what your cost is prior to submitting your order. Highly recommend!

I placed an order online and must have hit that I would mail a check in. A little over two weeks later they said that my order was cancelled cause they didn't receive my check. I went back in and thought that it was cancelled so ordered the exact same order and paid for it with my CC. I got another email stating that they charged me $53, Unauthorized!!! I called and spoke to two people and said that if I have to pay this $53, I will never use them again and believe me I have ordered a lot off of them this year. The supervisor stated, well, although we hate to lose a customer, we don't reverse charges!! Oh Really? But you will lose a good customer obviously!! So there it ended. I won't use them again and SD Bullion has better rates over spot anyway and are much more customer service oriented. So there you have it. A bad company review and a lost loyal customer over $53!! I hope it's all worth it for them!!

JM Bullion is one of a few precious metal suppliers that I find are reliable and provide consistently trustworthy service with competitive pricing. I have used this company for several years and have never found it necessary to contact their customer service. To date I have never had any issues with package security or carrier services. I believe that JM Bullion is a company that you can trust to deliver on each and every transaction.

I have been purchasing silver & gold bars & coins for several months now, and have never had any issues! The site is easy to navigate, and the company sends emails when items are back in stock! When the items are shipped, I always receive notification with a tracking number, no issues! I’m very happy with the service I’ve received!!

Bought one half oz. of gold. JM sent it first class mail with no signature required. I was gone for 4th of July weekend and no gold in mailbox. JM denied my claim so I'm out $948.00. I'm done with them.

I provided copies to JM Bullion of the submitted online police report and the police’s rejection of the report; including the stated reasons the police rejected the report. So I requested to have a police officer meet with me and submit a report as suggested in the first denial. The police officer assigned, called me and stated they will not take the report. I asked the officer to send me an email stating they are refusing to take a report. I provided copies to JM Bullion of the officer’s emailed refusal to take a report. During this time I had filed a claim with the US Post Office; the post office acknowledged the failure to deliver and USPS paid $100 dollars, which is the limit of the USPS’s liability because JM Bullion’s insurance is from a third party. I provided copies to JM Bullion of the post office’s acceptance of the claim and the check sent.

Order number ** placed on Feb 14 2021. Money sent by wire transfer. Package was sent in 2 parts -I called 3 times to verify that it would not be left on the street. UPS changed the tracking number -and later threw the package over the fence on a public street. We found the package in the grass. The second part was returned to Nevada. A private investigator David ** was retained by JM Bullion to track -he discovered the UPS issue and closed my file without helping on the second package. Multiple phone calls to Ray/Shauna and others were unhelpful. I was ready to file charges with the PD about theft by JM bullion.

Order -** was paid with bank transfer on 4-13 and the price of gold gone up by close to 100 during the next 10 days. On the 8th day I was told there's a billing/shipping address issue, and I contacted them to verify the addresses (I bank with a California credit union and live in California and somehow they came up with a Washington state address for me). Fast forward on 4-22, my order was canceled due to their internal review. I called them up and see when I will get the refund... their billing department to ask me do an ACH reversal with my bank, for a transaction that I AUTHORIZED. Clearly these people have no idea ach transfer isn't the same as debit/credit card where I cannot just simply claim the good/service not received then reverse the charges.

Paid for an order of bullion. The tracking said in transit. Will arrive late. After it did not arrive contacted JM Bullion. They said I was supposed to contact them within 2 days so it is my fault. How would anyone know there is a problem within 2 days? Very unreasonable and deceptive. They refuse to refund my money.

JM Bullion shorted me more than 1600 dollars in precious metals from my package. I had to send them multiple pictures of the package and exchange multiple emails over a period of more then a week. It was a very stressful and aggravating experience. I will never purchase anything from this company again.

Updated on 04/12/2021: I just got off the phone with a "supervisor" who wasted 30 minutes of my time telling me how they did nothing wrong, waving "terms and conditions" in my ear repeatedly, going on about lawsuits and how they have to be "consistent". He tells me that had I asked a specific question, I would have gotten a specific answer. Then from the other side of his mouth he tells me that they owe me no answers.

I was able to resolve my issues with JM Bullion/Provident Metals after speaking with management. The claims department was cold and short in their handling of the situation. I should not have had to put this much effort in to correct the issue. However, they ultimately did the right thing and that is what matters the most.

The merchandise that I received was something that never should have been shipped in the first place. A large gash in a silver coin. The box it was shipped in was in perfect condition, so it was shipped that way. When I contacted them, they emailed me a label and instructions to return it. In the instructions it said that I have to buy new, unused shipping materials. Returning it in the box they sent it to me in wasn't allowed. Why should the customer have to spend money to return the damaged merchandise that the company never should have sent out in the first place?

JM Bullion locked in a silver price then they sent me instructions to pack and ship. I followed instructions and shipped via their shipping label. It was insured (very important to me) and a couple of days after they received my silver my the money was deposited in my bank account. My local silver dealer, where I bought my silver rounds from, wanted to charge me about $1.35 LESS than the posted silver price. This after I paid more than $3 per ounce OVER when I originally purchased from him. So glad I went with JM Bullion. I will be using them in the future.

JM Bullion was recommended to me by a friend, which is why I was purchasing from them. I made the order and there were no flags, no issues or the CC would not have worked. My CC has a limit of about $20K. There is a limit to CC orders so it was under $5K, and, no, it is not charged up with other purchases. I received an email saying there was an issue when "verifying" my ability to purchase (I guess). I received it on the weekend when I cannot respond or get the situation rectified. So, I thought, I will just go purchase again as this is a one time issue. The items I purchased are no longer available. I think they have returning customers they prefer to sell to and therefore cancelled my order to sell to others. If you can't be assured of the purchase, even after you have received confirmation of it, what is the point of purchasing from these people? Go somewhere else where they don't treat you with disrespect. These people are awful.

The Walking Liberty Silver Dollars are really nice, but getting the coins in my hands was the problems. I ordered them on the 8 Dec & didn't receive them till after Christmas. They shipped USPS knowing it was an issue.

Have history of using several similar companies. My expectations and possible concerns always dealt with by customer service with JM Bullion. A side bar is that their advertising/promotions seem to be legitimate offers and not just switch and bait. Communication is good. Packaging and delivery done well and timely.

Beware! My package was stolen and reported to the proper authorities and JM refuses sending replacements or refunding me. Your order will have no insurance behind it! I followed their procedure to file a claim and was denied. When you purchase precious metals you would think they would require a signature upon delivery. Instead my package was stolen from my mail box due to late night delivery with USPS Covid issues.

I have made many purchases from JM Bullion and I was notified that my last order was cancelled due to non-payment. My payment was made as usual but they denied receiving it and cancelled the order. Offer to send another payment was refused.

Website is easy to navigate, pricing is upfront without hidden fees. I always get exactly what I ordered quickly and have yet to be disappointed in the product or the speed at which it is shipped and delivered. Their selection is outstanding. I have never hesitated referring JM Bullion to friends interested in precious metals.

Great prices. Fast shipping. Beautiful products. Was recommended by a friend & have made a few purchases since. Bought Christmas gifts too! Will definitely be a returning customer. Cant wait to see the new items.

I have buying from JM Bullion for well over 7years now, never an issue. Timely delivery and rarely if there is a delay, prompt notification is provided. Better selection than Monex and other Bullion dealers. I discovered JM Bullion by listing to The Survival Podcast 10 years ago.. 1000% happy customer.. John. Arizona.

Since 2015, I have purchased several hundred items from JM Bullion. Product, expedience, helpfulness, expertise and more are superb, and ALL 5's. I continue to make purchases from JM, In my opinion, JM has low margins above SPOT and FAST deliveries. HIGHLY RECOMMENDED!

I use the JM Bullion app to check metals prices & link to their store. The app is always up to date for the current prices, and you'll see it change live while using it. The store is easy to navigate and has a price ticker at the top so you can see that the prices are accurate for the current value. The only delays I've had are from my local PO holding packages for an extra day (actually a pretty common thing here, even pre-Covid) I guess for sorting. I've only purchased 1oz silver bullion coins, but they always arrive packed really well and in great condition.

The people who work in the customer service department are really kind. My problem is with JM Bullion has a return policy that is completely ridiculous especially considering I'm a great customer. I might not spend much but I still order a lot of coins for my collection. When everything goes right you have nothing to worry about but when it goes wrong they might offer you a $5 coupon or have you go through the worst process for returning anything bought online. I will give the example of my last issue. I bought a Canadian superleaf coin which is silver and it was described as BU or brilliant uncirculated which was a complete lie. It was definitely a buy back from some collector and if it's second hand it better look good to label it BU but it was in a horrible black ringed airtight which turned the whole coin black all around the entire rim and then there were literally fingerprint marks on the face of the coin wrapping around from the rim.

My experience with this company has been beyond frustrating. The initial part of the process was easy- sign up, wait for the price to be what I wanted to pay, order by ACH...after that it was ridiculous. My order was flagged, so I received an email to call them, which I did. We discussed the issue and they did not ask for any additional information- a week later, my order was canceled with no explanation. When I called, I was told there were "discrepancies". I was told to place a new order- first I had to wait a week to get my money back. Then I placed a new order, with my account in which I am the ONLY person named. They pulled my funds immediately.

JM Bullion took $82,000+ of my money by WIRE, then they shipped the order in 2 packages. Both were returned to them because they didn't pay their UPS bill. They promised to send them out again, and the same thing happened AGAIN, for non-payment of their UPS account (according to the UPS agent I spoke to). I keep demanding my money back, and they won't do that unless they charge me a $4,000 "market loss fee". So I demand either my product or my money back, and I keep getting the runaround. VERY uncomfortable with $82,000 sitting in THEIR account, not mine... And if they can't pay their UPS bill, that's very concerning!

As a newcomer to precious metals, I started small to understand the process. With my first order, I did hit some snags with their ACH processing and it took several days to sort that out. I could have used a little more guidance from the customer service representatives, but we eventually got it sorted out. I've placed four orders with them now and definitely plan to purchase more through them. I feel like the prices are fair for the convenience of online ordering.

Quality of the bullion is great. * The shipping has been a shot in the dark. This may be related to covid, but I had no idea when my order would ship and most of the time arrived on a different day than the shipment notification. I used ACH for payment.

A few years ago, I wanted to add precious metals to my portfolio. I was looking for a place to buy silver and gold. I did an online search and found JM Bullion. They had an amazing selection and free shipping on all orders. They had coins, bars, collectibles, statutes and other unique collectible precious metals that I had never seen before. Of course I started slow with small orders. Orders were processed and delivered quickly and efficiently. The precious metals are delivered to your door and using their site is very easy. It is like Christmas all year when I receive one of my many orders from JM Bullion. Further, there have been times when I have needed some extra cash and had to sell some of my precious metals to dealers. Never a problem. A fun alternative to cash and stocks. I love my collection of coins and collectibles. I give this company my highest recommendation.

New to stacking this year and JM Bullion is one of the on-line companies I use the most. Good pricing, GREAT INFORMATION, excellent packaging, and FAST DELIVERY. They always keep me updated on what has just come in and my latest purchase of the 3 oz Monarch Egyptian Relic Bar is amazing. Thanks for all your help!

I ordered Silver Bullets as gifts for my sons. Somewhat as a fun, silly present but that definitely has value. They arrived in perfect, beautiful condition. Delivery was much faster than I expected. I am totally satisfied with the product and delivery.

JM Bulllion was very helpful and very concerned with my satisfaction with their shipping and purchase. I'm very satisfied with my experience. The website was easy to navigate, the products were especially desirable and easy to select. Great operation.

I have buying silver from JM Bullion now for over 6 years now. No problem with any purchase, They are my main agency for purchasing silver. But am reducing purchases due to the now high price for silver. I believe a lot of people are not purchasing silver today due the new high price of silver.

I sent some items in for buyback via UPS. UPS shows proof of delivery. They state they did not get it nor will they reimburse for the loss. I'm not impressed with the company or the process. They seem very uncaring of customers when it's inconvenient for them. I'd recommend another company for bullion deals.

JM had a nice in-stock selection, nice pricing. Products arrived quickly and nicely packaged. No issues, bars and rounds were beautiful and correct. Communication with emails and shipping were good. Nothing negative on my experience.

Quick response time, excellent sales and delivery and always exactly what I ordered. The delivery is done for my comfort in the security of the shipment. The Canadian Mint has a sterling reputation for quality product.

Silver bar purchases are easy and cost effective with competitive adders above spot, always. Shipping and terms are very well handled. Product quality is very competitive and well packaged for product protection.

Earlier this month I ordered a small amount of silver peace dollars. The coins arrived within the expected shipping time frame. I am very pleased by the condition of the bullion. Although there is a slight premium (they are a business after all), it was not as much as some other companies. In short, I would recommend JM Bullion and will probably buy more from them in the future.

I received my silver coin order within just a few days. I would have given them 5 stars except I think the shipping cost is just a bit high. I don't begrudge a company charging for shipping and handling, but it bothers me when it looks like they are adding charging more for s/h just to pad the price.

Simply put, I have an income under 50k, no college degree, 42 years old. Wealth isn't paper-fiat currency. Physical metal can not be printed. Digital wealth is foolishness, a billion or is it a trillion blips on a screen. Understanding the difference is why I purchase.

I honestly can't say enough positive things about my purchase. From making the purchase to delivery, everything was perfect. I even made a mistake (my fault) with my initial order, and Arielle & Helana, in customer service, fixed everything. Thank you to them and your company. Will be making more purchases!

I have given feedback on a lot of JM Bullions products. I actually could not leave feedback on my $10 Gold Eagle/cleaned, as I had already done so! If you are looking for a 1-Consistent, 2- Professional, 3-budget friendly, 4-Integrity, 5-Top Grade products, 6-Fast processing and shipping, trust me I make JM Bullion my "go-to" on any bullion purchase. I have them bookmarked!

Great consumer service. Fast delivery of product and gave tracking number. Am looking forward to more investment. Every question I asked they responded clearly and with accurate. Good job. l Looking forward to be a return consumer.

UPS either lost or stole my 100 oz silver bar that JMB bought back. Answered JMB's 10 questions on how it was packed and shipped. Claim denied because I failed to mention bar was boxed within the box. Lost a customer along with a $2600 bar. Funny how their Claim Department never called, or wrote, asking for clarification on this. UPS Driver just got $2600 richer.

Great products. Great service. Great price. Fast shipping. The industry leader. No one comes close. All others are in their shadow. Repeat customer always the best. They are a lot more better than I can say for the service taking this review. I would rate C.A. one star but J. M. Bullion gets TEN STARS!

I am disgusted to have to write a review that seems to align with others who've posted with the same or similar issues regarding lost packages and non-delivery of goods. I made the tragic mistake of ordering a "Pre-sale" item on August 9 with an anticipated delivery date of August 21 to not have this ship until August 24. The bar has been held at their facility and now their USPS local office ever since. Never departing. I contacted them last Friday on the 28th, a day after the "Anticipated delivery date" from USPS to get the run around from the young rep that Erin (supposed claims manager who is horrible) was unavailable and I left my name and number for a callback. I also sent an email thru their website submission to get an auto-generated response that a "Human" would call me back. No call.

They alone determined the amount that I was going to pay. They filled in that amount on my debit card account and then processed it with the Bank of America as though I had submitted it myself! The third and final agent I spoke to on Aug. 26th, Sana, said, ”It’s an industry-standard policy. You are NOT going to get reimbursed.” Not only is it not a standard practice but also it might violate several federal statutes including misrepresentation (identity theft) in the execution of a fraudulent interstate banking transaction.

I think this place is a TOTAL SCAM!!!! I placed my order and the money got transferred. Now they will not answer the phone and email link does not work. I think FRAUD!!!! I think I just flushed $50,000 of my retirement down the drain. DO NOT BUY ANYTHING FROM THIS COMPANY. AVOID COMPLETELY! They are not regulated as I thought they were and they set up fake sites that say they are!

Paid in full for 75 Troy Oz coins. Never received product. UPS sign for my product. I never signed for anything. They signed for it at 10:00 that night. Very disappointed. We'll see what they if they reimburse I will retract this.

I placed an order and mailed my check. They canceled my order claiming they didn’t receive my check and then processed my check. Now they’re holding my money for ten days and won’t make good on the order that I placed. I sure wish I had read the reviews previously of all the people that didn’t receive what they ordered. I had already placed another order. Payment has been received and it’s being processed. But now I’m worried I won’t even receive it.

JM Bullion has the lowest pricing on bullion! First time buyer and I did my research before making the purchase. The exact same coin at APMEX was priced higher and I decided to go with JM Bullion. I received my coin very quickly and am thrilled with the absolute perfect condition. I would highly recommended JM Bullion to anyone buying bullion.

JM Bullion is the #1 website to buy bullion! the site was extremely user-friendly, I picked out 2 coins and a case for each coin. I was given tracking information after I placed the order and product came SPEEDY quick. I am so thrilled with the coins I bought and I will never buy from anywhere else. Thank you JM Bullion!!!

Ordered a 10-ounce bar on June 25th. Order is obviously lost someplace. So the fault is not entirely on Jm. It is the experience I have had with them through the process. Specifically Erin from customer claims. Work Hours: Monday-Friday, 7:00 a.m. - 3:00 p.m., C.S.T. We are at almost 2 weeks now. They said they would contact USPS, they never did. I had to initiate the lost package claim. I have not received any reply from Erin. I have left voice messages, and numerous emails. Still nothing. I have taken screenshots from the USPS tracking page from the first missed delivery. This is not how you build or, maintain faith and trust in any business. Once they have your money, you are left on your own if there is a problem. I would NOT. ABSOLUTELY NOT buy from this company again. There are others.

I placed an order online for gold coins with JM Bullion using PayPal (and I'm glad I did) for over $7600.00 Dollars. I did not get a confirmation. Instead I got an email thanking me for signing up for their newsletter. I called their 800#. Waited. Talked to Lisa. She could find nothing related to my name or email. She referred me next day to another Lisa. Same result. I emailed again and got another person who wanted to refer me to one of the Lisa's. This went on for a few days.

I contacted JM Bullion. I was concerned I had not received order #**. 540 ounces of Copper I had paid for in full. Thomas Fougerousse has not taken any action to refund my money, or send the order.

I have been a customer for a few years now and recently sold silver bars back to them which I mailed with insurance and followed the instructions to the tee! The package was received by them however over 200 ounces of silver were missing valued over $3,400. After month of providing all the information asked of me and the receipt for which the transaction was insured under they declined My claim and told me to not contact them again! Even the rep I was dealing with said that the reason for declining the claim was vague and there was nothing I could do. For the record, I have a great job and hold a secret security clearance so rest assurance my claim is not false. Definitely do business elsewhere!!!!

JM Bullion did the right thing and overturned their decision not to reimburse me. My faith has been restored in them.

I purchased a gold coin in March. JM Bullion shipped it on April 7th. However the coin never arrived!!! It's possibly lost during USPS transit. I called them during mid April. They told me to wait. I called them again on April 30th and asked for a refund. They told me to submit a form to claims department. I did and they denied my claim! The reason is ridiculously simple -- I made the claim late. I am supposed to submit claims within 3 business dates when the coin went missing. JM Bullion, why would you tell me to wait when I FIRST CALLED? It's a simple denial of responsibility. I am going to call my bank to cancel this transaction. Will keep you guys posted on updates.

I purchased silver bars from JM Bullion and paid via ACH same day. Payment cleared the next day. 15 days later, my order was cancelled. When I finally got through to customer service, after 21 minute hold, they said they couldn't verify me via phone, but no one had contacted me by phone. They said they couldn't leave a voicemail, but I have unlimited voicemail capacity. Since the customer service rep was able to verify me on the spot, I asked that my order that was cancelled just an hour ago be reinstated, but they refused. The spot price of silver had gone up significantly since I placed my order. JM Bullion cancelled my order rather than fulfilling it at the original price I paid.

They advertise platinum but very very few products available and the markup is huge. North of 10%. I’m a customer and you do get what you order so I would recommend them as a site to consider when looking for gold or silver. Their prices appear to be competitive in those 2 metals.

Then I tried their phone call but got the call back few hours later. And I saw the website explanation to check how much tax is applying, need to process. So I processed to see the tax but the order just went thru without any notification about tax. Then I called right away to cancel, cause the order was just by accident. And they are saying about cancellation fee and the FEE is more than USD120. Haha.. How nice system. I will write this review as many as I can. I wish there is no more victim like me.

I am a long time collector of Gold and Silver bullion but I usually purchase locally, in store. Given the current shutdown I had to resort to online purchases. To say my experience was bad with JM Bullion, would be an understatement. They sent me the wrong items and to make matters worse, the items they sent me were very damaged.

JM Bullion did me right. They first botched the order. I know it was overwhelming demand in March. They did finally send the right package, didn’t charge me anymore, it just took a lot longer than I thought. For a while there, it was in claims. I was unhappy. So, I won’t give them 5, I’ll give them a 4-star because they made it right. A 5-star would have been if there was no issue whatsoever, and they just sent it out without any question. But I had to question it and do a bad review first. But I’ll give them 4-star now. Thanks.

This used to be a good company. I placed an order a month ago while the market was cool of $1700 worth of gold. They decided to ship my gold to an address different then what I entered. They tried to tell me that PayPal put in the address (in which PayPal never had that address on file and I triple checked my mailing address was correct before I submitted).

I am a customer of JM Bullion for 7 years. I placed 2 orders on March 13 and March 15 for Gold and silver and provided them my bank acct # for the ACH payment. They sent me multiple emails stating my payment failed. I went back and provided them a different bank account number. They charged both the accounts for same orders. When I saw my both accounts on hold, I called cust service, waited 2 hours-spoke to a lady who had no access to any order info. She noted down my complaint and said she will email the payment dept. She refused to let me explain to them. Nothing happened. I had to ask my bank to stop one of the payments to avoid double payment. So, after receiving full payment, they cancelled my order and charged me market loss.

ISSUE: Cancelled order after receiving payment. Done without authorization. On 3/12/2020, I placed an order and chose pay by check. I mailed the check. On Monday 3/16/2020, I tried to change the payment method and it failed. Sent 2 emails saying payment was in the mail, don't cancel. No reply. Three days later they cancelled the order, 3/19 and charged me for market loss. However on 3/18, they received mailed payment. Verified. Called customer service and spoke to a rep. After researching issue, bottom line once an order is cancelled that's it. They would issue a refund minus the mkt loss. I called next day and verified this. I said charge my CC. A week later same rep calls me back to verify how to refund. I say charge cc. Now 3/31 I find out they electronically refunded amt and kept the mkt loss amount even after I said twice charge the cc. Advice is: Do not use this company. Not interested in doing what's right. Only interested making money.

I set up a transaction to wire JM Bullion approximately $5,000. I went to the bank (Chase) the following Monday to complete the wire. The banker told me that the information I was given by JM did not match, it was a different bank in a different location. Chase advised me not to complete the wire. After several days of waiting on hold for a JM associate I finally received a call back. They gave me the same routing information and we're unwilling to allow a different method of payment. A few days after this they charged my credit card nearly $600.00 (because silver went down).

I placed an order on March 24th around 12:02 am for 90 silver eagles and 3 1/2 ounce gold eagles, they debited my credit card but sent no e-mail confirmation. I called and was on hold for nearly 2 hours to be told that the order could not be found however they were able to debit my credit card. I was advised that I could repurchase with new money at a higher price silver and gold from them again, I am furious and these guys are scamming the market. DO NOT USE JM BULLION.

Purchased a silver monster box. Sent funds via bank transfer company. Refunded my money and now trying to claim the tool a market lose and trying to charge me $1240 dollars. Buyers beware. Buy from a different bullion company. Shame on this company trying to scam me during these hard times with the corona virus. I will take this to court.

I have only recently begun purchasing products from JM Bullion and must say I am extremely pleased with the purchases I have made. Their products are of extremely high quality and are shipped in a very timely manner. I will continue to purchase from this company.

I've made several orders from JM bullion. In my opinion and experience, they are the best online bullion retailer out there. The selection isn't vast, but if you're looking for common bullion products, they're who to trust. Best price and free shipping over 99$, they can't be beat. Professional and courteous. Will be a life long customer.

Just purchased another 10oz. silver bar. Buying is fast and easy. Used E check for the first time. Considerable savings, although shipping takes a bit longer. NBD to me. I would rather take the lower price. JMB has become my go to source for precious metals.