JM Bullion

JM Bullion

 3.6/5 (280 reviews)

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Overall Rating3.6 out of 5
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About JM Bullion

JM Bullion is a retailer of gold and precious metal products, offering a wide variety of options for both investors and collectors. Founded in 2011, the company offers coins and bars made from gold, silver, platinum and palladium. There is no minimum order amount – orders over $199 ship free through the Postal Service or UPS, while those beneath this value are shipped at a flat rate of $7.99.

    Pros & Cons


    • No order minimums
    • Do-it-yourself buyback program


    • Higher cost for using PayPal or card
    • Minimum $1,000 buyback

    Bottom Line

    JM Bullion offers precious metal coins and bars both for individual retirement account investment or at-home collections. The do-it-yourself buyback program allows customers to lock in a selling price 24 hours a day.

    Top JM Bullion Reviews

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    “... It's quick and painless process to actually get gold and silver from them. It's usually shipped the next day and makes it to me within three days. Tracking provided. The prod...

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    “I've made multiple purchases in the past year or two with JM … and I've been nothing but pleased. Consistently perfect in product delivery, quick shipping (even free shipping opt...

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    Gold and other precious metal IRAs are an investment and carry risk. Consumers should be alert to claims that customers can make a lot of money in these or any investment with little risk. As with any investment, you can lose money and past performance is not a guarantee of future performance results. Consumers should also obtain a clear understanding of the fees associated with any investment before agreeing to invest.

    What is JM Bullion?

    JM Bullion is a precious metals retailer specializing in the sale of gold and silver coins, rounds and bars. It offers a wide selection of products sourced from mints around the world. It also offers a wide variety of collectible coins that feature popular movies or shows, such as “Harry Potter,” “Batman” and “James Bond.”

    Its website allows customers to purchase physical gold and silver 24/7 from anywhere in the world. Additionally, JM Bullion offers a do-it-yourself buyback program that allows customers to sell back precious metals any time of day without needing to talk to a live person. This is useful for locking in a good sale price outside of business hours.

    The JM Bullion website features plenty of educational resources, such as market updates, charts and articles written by experts in the field of precious metals, as well as frequently asked questions pages.

    How does JM Bullion work?

    Customers can shop at their own convenience without an account through JM Bullion’s website. Alternatively, customers can also call during business hours to place orders or for assistance. 
    Select from a variety of precious metals, including popular investment options like gold and silver coins, as well as gold jewelry or copper rounds. After you have added your desired product and quantity to your cart, you will be able to complete the checkout online.

    Payment for orders can be made via debit or credit card, wire transfer, check, Google Pay, PayPal or cryptocurrency. The cost of your item will vary based on the quantity you purchase and your purchase method. For example, debit and credit cards, Google Pay and PayPal all come with higher purchasing fees than the other options. Additionally, your method of purchase could limit how much product you can buy at once. With Google Pay, you can purchase a maximum of $50,000, but with ACH, your maximum increases to $100,000.

    After shipment is complete, customers receive tracking information that allows them to monitor their order’s progress until it arrives at their doorstep securely and discreetly packaged. All packages are insured while en route to your home.

    JM Bullion products and services

    JM Bullion offers free shipping, as well as secure vault storage options for those who require extra security when purchasing or storing their precious metal holdings. The company’s product selection includes coins minted by the U.S., Canada, Australia, Austria, Mexico and China, as well as a vast array of silver rounds.

    JM Bullion provides its customers with an option to invest in precious metal IRAs through its partnership with New Direction IRA. Customers can invest in gold, silver, platinum and palladium for their IRAs.
    JM Bullion offers gold from around the world in the form of coins, bars, notes, rounds and jewelry.
    Find silver options from around the world in the form of coins, bars, notes and rounds. You can also purchase silver bullets and silver statues.
    Platinum bars and coins are also available; many are IRA-approved products.

    JM Bullion fees

    For purchases, you do not have to worry about hidden fees, since all prices are live spot prices. Once your cart advances to checkout, you will lock in that price for 10 minutes. JM Bullion offers additional discounts for higher quantities of products, as well as a 4% discount if you pay with wire, check or automated clearing house (ACH) payments.

    Canceled orders will be charged a market loss fee, which is the amount of money the company loses because your order did not go through. This fee covers the company against changing prices of the product.

    Setting up an IRA is done through New Direction IRA, and fees will depend on the custodian you select. Expect a setup fee, an annual fee and a storage fee.

    JM Bullion FAQ

    How can I sell my gold and silver to JM Bullion?

    JM Bullion offers a do-it-yourself buyback service, available 24/7 without the need to contact a specialist. If shipped with a JM Bullion label through FedEx, your package will be insured up to $100,000.

    What are the payment options for JM Bullion?

    JM Bullion offers a wide selection of checkout options, though some will affect your purchase price and maximum purchase amount. Payment options include ACH, checks, wire transfers, debit and credit cards, cryptocurrency, PayPal, and Google Pay.

    Where does JM Bullion ship from?

    Although JM Bullion is based in Texas, all orders are shipped out of its Las Vegas warehouse for shipping protection.

    Is JM Bullion legit?

    JM Bullion has been in business for over 12 years and has sold over $7 billion worth of precious metals. On its site, there are over 300,000 customer reviews from the past 10 years. All purchases are insured when shipped, so you are covered if anything happens to your package while it’s en route. JM Bullion also displays the live precious metal price ticker so you can buy with confidence.

    JM Bullion Reviews

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    Page 1 Reviews 0 - 5
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    Verified Reviewer
    Original review: Aug. 8, 2022

    Buying gold, silver and copper is my preference. Yes, I have a few sites that I buy from. I still prefer doing my research and 80% of my purchases thru JM Bullion. The Silver and Gold I like getting from JM Bullion. It's quick and painless process to actually GET gold and silver from them. It's usually shipped the next day and makes it to me within three days. Tracking provided. The products I buy are exactly as described, well packaged and DISCREET! I don't need the mailman, UPS, Fedex or ANYONE knowing what I buy. Bad enough the greedy govt. knows. Longer story short? I buy confidently with JM Bullion.

    JM Bullion response

    Greetings Troy,

    Thank you for your feedback.

    8 people found this review helpful
    Verified Reviewer
    Original review: Aug. 5, 2022

    There are a lot of potential ways to stress about buying precious metals online and receiving it via postal service. That's what makes JM Bullion all the more worth it to me. I am a professional worrier, but JM does not leave much room in their process to become uncertain or concerned. The instructions and confirmations they send via email are timely and make information easy to find. I didn't feel stressed about the wire transfer being sent on time and successfully (which is good because I had a slight delay due to my banking app) because they're very good about sending you status updates, not sending you a billion unnecessary emails, and making subject lines clear so you don't miss them.

    My tracking code was sent very early on and using USPS as the carrier was also a lot less anxiety-inducing than FedEx, because I could easily refresh my tracking page whenever curious to see the status and I could selectively choose what kind of alerts I wanted them to send (including whether they should send it by email or phone - very smart of them to do). My package wasn't priority shipping but still arrived promptly without delay; in any case, I never had to wonder where it was. My package was well-packed to keep things from jostling around in the box, which I appreciated because it made it unlikely someone could shake it around to get an idea of what was inside. The box itself was also plain and inconspicuous, and they included a sheet of my itemized order so you can immediately check that everything is where it should be.

    All-in-all, I found that ordering from JM Bullion was very smooth and as simple as it could be for something like precious metals. You get the impression that they prioritize efficiency without cutting corners regarding the customer experience. I like that they take their business and customers very seriously and plan on ordering from them in the future.

    Oh, and something I REALLY appreciated that you just never see with most online businesses - they don't sign you up for promotional emails automatically once you order something! I think that's absolutely wonderful honestly, that they give you the option to sign up for promotions and news separately and respect your wishes to not receive those emails even if you use their services. As someone who works in digital marketing, this told me everything I needed to know about how much they prioritize long-term customer loyalty and their brand reputation.

    JM Bullion response

    Greetings Tessa,

    Thank you for your feedback.

    6 people found this review helpful

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      Verified Reviewer
      Original review: Aug. 2, 2022

      I have purchased Precious Metals several times now through JM Bullion's mobile phone App, and have had nothing good luck with it. No issues whatsoever. Like many people have said on here, please read the FAQs. All in all JM Bullion has been very good so far, very quick to ship and no issues, I will definitely continue to buy from them, and highly recommend! Thanks!

      JM Bullion response

      Thank you for your feedback.

      Be the first one to find this review helpful
      Verified Reviewer
      Original review: June 11, 2022

      A recent order of mine was lost the day after pickup for USPS priority outbound. I waited a few days to contact JMB because I work in e-commerce management, and since the original surge - myself and my agents have noticed that carriers frequently wait a few days to scan the packages or sometimes don't even bother to scan until the package is at the recipient's local distribution facility. We get dozens of calls daily accusing us of just leaving product on the warehouse floor and not handing it off to carrier drivers because tracking says waiting for pickup (read: not scanned yet!). Because, you know, that makes GREAT business sense. Welcome to the latter years of the first quarter of the 21st century.

      Thankfully, especially having never read the FAQs (READ THEM!), my Spidey senses kicked in after 3 days and I wanted to notify JMB just in case. Their claims department wrote me back within a couple of hours and opened a case for investigation (no, not the BS excuse you get from a low dollar retailer - these guys do conduct an investigation with a capital I, with paperwork you need to fill out and certify and everything). They said that it could take up to 30 business days. Everything during these COVID days takes longer, trust me.

      I got a weekly e-mail with updates which amounted to nothing, and I accepted that because I know how delayed things are these days. Just shy of 25 business days, they sent me paperwork that I promptly printed, signed, scanned, and e-mailed back to the claims department. In less than 24 hours, my original order was re-shipped with UPS 3 day select which somehow shipped out at 9pm from Vegas that day and was on my doorstep the next day (Washington dc area) at 3pm.

      All retailers should post banners all over their sites saying please read our FAQs for the love of God. Please understand that this will scare buyers away because most people in this world are functionally, but not literally, illiterate. That being said, please do some due diligence if you are looking to purchase precious metals.

      Keyword precious. Act accordingly as if you are buying something precious. I gave myself unnecessary panic attacks during the claims process because all I read were negative reviews online. If you don't mind the premium, you can just buy with a credit card and go with that route, but if you are the type to buy PMs, I would imagine that you would want to get that premium down as much as possible.

      JM Bullion response

      Greetings Christopher,

      Thank you for your detailed feedback and for your business.

      2 people found this review helpful
      Verified Reviewer
      Original review: June 10, 2022

      I am very happy with my most recent purchase of some silver coins featuring British coats of arms. I know my purchase wasn't a huge investment, but I'm a very casual collector and I make such purchases frequently, both with JM Bullion and elsewhere. My shopping cart here is already growing. And I must say that I enjoy and feel most comfortable patronizing this site above all the others. The above referenced purchase and the others have all included top quality products at reasonable prices delivered quickly. Additionally, the product selection is really quite good.

      My only critique is that my coins came secured within the outside packaging (which itself was very good and secure, btw) by those flimsy plastic sleeves. Had the two coins shifted only a little bit more during shipping, the coins would have been in contact and would likely have caused scratches to each other. I know this arrangement is pretty standard, but I think JM Bullion could upgrade to capsules and distinguish itself from its competitors a bit. At the very least, I would have loved the option to have my coins shipped this way upon checkout. In my mind, this is the only facet of my experience keeping me from giving JM Bullion five stars.

      JM Bullion response

      Greetings Mark,

      Thank you for your feedback and for your business.

      2 people found this review helpful
      Verified Reviewer
      Original review: April 19, 2023

      This business is a fraud. I been their customer for over a year. The first time I am selling to them. They stole 2 bars of gold and denied receiving them. I called them and sent them the purchase orders and asked them to weigh the content they claimed to have received, vs the FedEx package weight through fedex system. Or view the tape of unboxing. The team via email was just rude and ** at best. They lied and simply said that I either accept the loss or get my gold back. But missing 2 bars. I called the customer service almost non-english-speaking girl who lied and said the whole company is managed by 2 people one of whom is the ** on the email.

      I asked them to do a simple weight calculation between what fedex received they refused!! Then accused me of not sending the gold I sent. This company is a scam and a fraud. Do not trust them. They will rob you of your precious metals then deny receiving it. Only to offer either the adjusted amount or get your good back (with a hefty charge of shipping)

      JM Bullion response

      Hello Mark,

      We would be happy to send you the video proof. Unfortunately, we did not receive what you claim you sent.

      Be the first one to find this review helpful
      Verified Reviewer
      Original review: March 9, 2023

      I have not used JM Bullion in years and decided to try them again with a small order. In the order I had two sealed Silver Eagles: One Mint sealed and one MS 69, and other minor silver rounds and eagles. Both sealed coins had defects which were easily seen with my eyes, so I sent notification to their contact site. They did not even have the good business sense to call or e-mail me which in itself says a lot about their honor when a problem arises. Thank God I was trying them again with a small order ($300). If they will not communicate when there is a problem - why use them? Everything else went well, but when they deliver sub-standard products when the customer pays full price for goods - They cannot be trusted in my opinion. Buyer Beware Thank You, Don.

      JM Bullion response

      9 people found this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer
      Resolution response: Feb. 2, 2023

      A resolution appears to be in progress. There was a swift response to me after contacting Consumer Affairs. I have been promised that a replacement order will arrive soon. Thank you for your influence.

      Original review: Jan. 30, 2023

      After six weeks, an order never reached me. Initially I was told it was insured. Now they say it could eventually show up. I WANT MY DELIVERY. I believe it was stolen at the post office and they should cover the loss.

      4 people found this review helpful
      Verified Reviewer
      Original review: Nov. 26, 2022

      Bought 180 1 oz. Silver Dollars...Attempted to sell 40 at an agreed price...When JM received the silver they felt 25 of the 40 were "milky"..So they offered less for those pieces they originally sold me..Apparently, JM sold me "milky" silver or they are not being honest...2/3rds of the 180 pieces may be "milky"??? Needless to say, I will not buy from or sell to JM again.

      15 people found this review helpful
      Verified Reviewer
      Original review: Oct. 29, 2022

      On October 13, I placed an order for (3) 1oz Valcambi Gold Bars using JMs ACH payment system (which is basically a checking debit). This was my first and last time using this fraudulent company. The following day, the funds cleared and the money was removed from my account and into JM Bullion's account. To my HORROR, I received an email from JM on 10/20/22 stating that they cancelled my order due to their sketchy “Internal Review System”. I called them, verified all my information, and this was not good enough. They CANCELED MY ORDER WITH NO EXPLANATION AND REFUSED TO REFUND ME unless I signed some ridiculous legal contract that they have drawn up. The legal contract that they want you to sign pretty much requires a lawyer to understand it. It’s 4 pages long and when you read it, it makes it sounds like JM is trying to weasel their way out of having to refund your money.

      Why would the buyer have to sign a complicated legal document to receive a refund when JM is the one who canceled the order, took the money, and provided zero explanation?! You can’t make this stuff up folks. Perhaps the worst “customer service” in the universe. They stole over $5,200 from me, failed to send the gold, never provided an explanation, and are holding my hard earned money hostage. AVOID AT ALL COSTS! DO NOT TRUST! They will NOT get away with this and I will fight this with every ounce of energy I have until I receive every penny of my money back.

      JM Bullion response

      Hello Lusine,

      Thank you for your feedback and I apologize for your experience. Our records indicate that you spoke with our Sr. Operations Manager (Sib) earlier today at 1:25 PM CST and you both are working together towards a resolution.

      Thank you.

      25 people found this review helpful

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        JM Bullion Company Information

        Company Name:
        JM Bullion
        Year Founded:
        11700 Preston Road Ste 660153
        Postal Code:
        United States

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