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JM Bullion
Overall Satisfaction Rating
2.92/5
  • 5 stars
    2
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    4
Based on 12 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    JM Bullion

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    12 JM Bullion Consumer Reviews and Complaints

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    Verified Reviewer Verified Buyer
    Original review: Jan. 12, 2018

    I recently purchased 10 so-called silver coins from JM Bullion. Using very accurate laboratory equipment including balances precise to 0.1 g and metric rulers accurate to .5 mm, we calculated the density at between 8.7 and 9.0 g/cc. Silver has a density of 10.49. These are NOT silver coins! Additionally, we tested the silver content several other ways. The coins were not 1 oz., as stamped on them. They were each 31.21 grams or almost 1.1 oz. each. Before you celebrate, ask yourself who would sell you the equivalent of 11 oz. of silver when you only paid for 10?

    Answer? They are NOT silver, so they have to make them a little overweight to seem as if they are. The coins also do not "ring true." When tossed or flipped against one another, they ring only very briefly, much more like bronze or copper than silver. The coins also do not conduct heat like silver. They do react to a strong magnet similarly, but copper will also exert a drag on a neodymium magnet, so all that test proves is they could be silver plated copper or maybe a copper containing bronze. Customer service assured me the coins were all verified by "XRF." They also told me to take them to a coin shop with an XRF machine to test them. I have better idea - report the fraud and see if we can get enough people to respond to start a case against JM Bullion.

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    24 people found this review helpful
    Verified Reviewer
    Original review: Jan. 3, 2018

    Worst experience with an online merchant ever - my initial order with the company was cancelled without cause or explanation. Customer no-service was useless, be warned, stay away from this company. Much more reputable dealers are available.

    14 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Oct. 25, 2017

    Every place I have went to test this through the package. They all come up fake. This one place showed me a sandwich bag full of gold plated copper with the packages that they were sealed in. JM will not buy them back unless I send them a thousand dollars worth. So now I am out $231.00 of fake gold. Do not buy from them EVER. BEWARE. Once they have your money you are solo.

    25 people found this review helpful
    Verified Reviewer
    Original review: June 17, 2017

    I placed an order for silver and copper, when I submitted the order, The website said I did not order the minimum 100 dollars. I readjusted order and placed it, it denied order due to lack of funds. They took the funds off the first order that they did not place. When I called they said they would look into it. They took the hundred off my card, but I have no order and they have not refunded my money. Customer service seems nice the first few calls, then they get a bit nasty.

    30 people found this review helpful
    Verified Reviewer
    Original review: Jan. 11, 2017

    Great friendly customer service and support. Well mannered, good at what they do. I was pleased at how knowledgeable they were and eager to help with any and all of my questions. They have very fair price. Very easy to understand what was going on and very please to know they would handle it all. They made it very easy, and wanted to make me happy and be a valuable customer. They also have a lot of payment options. Glad to be a part of it, and good to be in good hands.

    9 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 9, 2017

    Shipping on all JM Bullion orders is free. They shipped my gold within 2 hours after I confirmed to order. And the website updates constantly. I compared several websites before purchasing. The prices competitive or even lower than other sites. It is a leading company in this industry. My friends recommend it to me and I also look up the reviews from previous customers, and most of them are satisfied with it. Payment options are convenient since it didn't bring me any trouble. It also has a live agent. Customers could ask for help anytime.

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 6, 2017

    Spread from market value to cost is reasonable compared to other dealers. Easy to deal with. Pleasant sales representative. Quick delivery of metals. also, the mark up over market value is very reasonable. It will not take long to recoup cost of investment to make this worthwhile. Working with people who know what they are doing makes the cost worth it. They were able to help with making an investment through my self-directed IRA so that I have a stable asset within my retirement account. I forwarded the funds to a depository and they shipped my metals for me.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 22, 2016

    Helpful and knowledgeable staff made my transaction a breeze. They were able to walk me through the process quickly and efficiently so that it took no time at all. They were upfront about fees and surcharges and made sure that I was aware of them before completing my transaction. The prices listed with the prices that I paid. There were no hidden costs involved. They were very knowledgeable about the medals industry. They were always on top of trends and were able to pass that knowledge on to me. They offered all of the common payment options available online at any other online retailer. I was able to complete my payment quickly and without any problems.

    9 people found this review helpful
    Verified Reviewer
    Original review: Aug. 19, 2016

    It was very simple and straightforward and took very little time or effort. The representatives were knowledgeable and very courteous throughout. The prices were consistent and I was aware of the pricing procedure from the beginning of the process until the transaction was complete. I have never had dealings with a better or more intelligent, professional, and courteous company. They are my go-to company for these transactions. There are nearly unlimited payment options including credit, debit, direct bank transfer, check, mobile options, PayPal, and the list goes on and on.

    6 people found this review helpful
    Verified Reviewer
    Original review: Aug. 14, 2016

    Very efficient and knowledgeable. They know what they are doing and are working for your satisfaction. No complaints. They give you a quote and tell you roughly the price very accurately before doing business. I enjoyed it and felt the price was reasonable for what I needed. They answered any and all questions that I had as well as told me common misconceptions then explained them thoroughly. Very friendly and patient to work with me. Could pay using pretty much any method.

    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 11, 2016

    This place offered me a very low amount of money for a good amount of gold. When I asked why their offer was so much lower than other places I had went, all they said was "that's our policy." Their "policy" means you're going to get about half of what anywhere else will offer you. They admitted that the gold was worth a lot more than they were offering me. They feed on the desperate people and resale their gold for insane prices. I didn't sell to them but if I would have I would have gotten to get cash. That's what people want so I would think that's a good deal.

    12 people found this review helpful
    Verified Reviewer
    Original review: Aug. 9, 2016

    They are a good company to do business with. I would definitely recommend them to my friends and family. I would use their services again. They are very easy to work with and are professional. The prices are clear and easy to understand. I find they describe their cost and fees very well. They appear to be very knowledgable. They have good customer service, are able to explain their products and service very well. They offer a variety of payment options from PayPal to checks, money orders, cashier’s Checks and credit cards. They also offer bankwire and bitcoin

    6 people found this review helpful

    JM Bullion expert review by Barbara Friedberg

    Located in Dallas, JM Bullion is primarily an online gold and precious metals dealer offering customer service online, via telephone and with walk-in meetings.

    • Transparent pricing: Bullion prices are clearly labeled and available for comparison on the homepage.

    • IRA help: Learn how to add precious metals to your retirement planning with a self-directed IRA invested in precious metals.

    • Storage services: Working in partnership with TDS Vaults, JM Bullion can offer both secure storage and insurance options to its customers.

    • Copper sales: Most gold dealers also offer silver, platinum and palladium, but JM Bullion also has copper coinage available.

    • Best for: This precious metal investment company is best for retirees, savers and speculators.

    Profile picture of Barbara Friedberg
    Barbara Friedberg

    Personal Finance Contributing Editor

    View Profile

    Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

    JM Bullion Company Information

    Company Name:
    JM Bullion
    Year Founded:
    2011
    Address:
    11700 Preston Road Ste 660153
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75230
    Country:
    United States
    Phone:
    (800) 276-6508
    Website:
    www.jmbullion.com

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