Overall Satisfaction Rating
3.56/5
  • 5 stars
    2
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    4
  • 3 stars
    1
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    1
  • 1 star
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Based on 9 reviews that contain star ratings
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JM Bullion

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Last updated: June 17, 2017

9 JM Bullion Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 17, 2017

I placed an order for silver and copper, when I submitted the order, The website said I did not order the minimum 100 dollars. I readjusted order and placed it, it denied order due to lack of funds. They took the funds off the first order that they did not place. When I called they said they would look into it. They took the hundred off my card, but I have no order and they have not refunded my money. Customer service seems nice the first few calls, then they get a bit nasty.

Verified Reviewer
Original review: Jan. 11, 2017

Great friendly customer service and support. Well mannered, good at what they do. I was pleased at how knowledgeable they were and eager to help with any and all of my questions. They have very fair price. Very easy to understand what was going on and very please to know they would handle it all. They made it very easy, and wanted to make me happy and be a valuable customer. They also have a lot of payment options. Glad to be a part of it, and good to be in good hands.

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    Verified Reviewer
    Original review: Jan. 9, 2017

    Shipping on all JM Bullion orders is free. They shipped my gold within 2 hours after I confirmed to order. And the website updates constantly. I compared several websites before purchasing. The prices competitive or even lower than other sites. It is a leading company in this industry. My friends recommend it to me and I also look up the reviews from previous customers, and most of them are satisfied with it. Payment options are convenient since it didn't bring me any trouble. It also has a live agent. Customers could ask for help anytime.

    Verified Reviewer
    Original review: Jan. 6, 2017

    Spread from market value to cost is reasonable compared to other dealers. Easy to deal with. Pleasant sales representative. Quick delivery of metals. also, the mark up over market value is very reasonable. It will not take long to recoup cost of investment to make this worthwhile. Working with people who know what they are doing makes the cost worth it. They were able to help with making an investment through my self-directed IRA so that I have a stable asset within my retirement account. I forwarded the funds to a depository and they shipped my metals for me.

    Verified Reviewer
    Original review: Aug. 22, 2016

    Helpful and knowledgeable staff made my transaction a breeze. They were able to walk me through the process quickly and efficiently so that it took no time at all. They were upfront about fees and surcharges and made sure that I was aware of them before completing my transaction. The prices listed with the prices that I paid. There were no hidden costs involved. They were very knowledgeable about the medals industry. They were always on top of trends and were able to pass that knowledge on to me. They offered all of the common payment options available online at any other online retailer. I was able to complete my payment quickly and without any problems.

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    Verified Reviewer
    Original review: Aug. 19, 2016

    It was very simple and straightforward and took very little time or effort. The representatives were knowledgeable and very courteous throughout. The prices were consistent and I was aware of the pricing procedure from the beginning of the process until the transaction was complete. I have never had dealings with a better or more intelligent, professional, and courteous company. They are my go-to company for these transactions. There are nearly unlimited payment options including credit, debit, direct bank transfer, check, mobile options, PayPal, and the list goes on and on.

    Verified Reviewer
    Original review: Aug. 14, 2016

    Very efficient and knowledgeable. They know what they are doing and are working for your satisfaction. No complaints. They give you a quote and tell you roughly the price very accurately before doing business. I enjoyed it and felt the price was reasonable for what I needed. They answered any and all questions that I had as well as told me common misconceptions then explained them thoroughly. Very friendly and patient to work with me. Could pay using pretty much any method.

    Verified Reviewer
    Original review: Aug. 11, 2016

    This place offered me a very low amount of money for a good amount of gold. When I asked why their offer was so much lower than other places I had went, all they said was "that's our policy." Their "policy" means you're going to get about half of what anywhere else will offer you. They admitted that the gold was worth a lot more than they were offering me. They feed on the desperate people and resale their gold for insane prices. I didn't sell to them but if I would have I would have gotten to get cash. That's what people want so I would think that's a good deal.

    Verified Reviewer
    Original review: Aug. 9, 2016

    They are a good company to do business with. I would definitely recommend them to my friends and family. I would use their services again. They are very easy to work with and are professional. The prices are clear and easy to understand. I find they describe their cost and fees very well. They appear to be very knowledgable. They have good customer service, are able to explain their products and service very well. They offer a variety of payment options from PayPal to checks, money orders, cashier’s Checks and credit cards. They also offer bankwire and bitcoin

    JM Bullion expert review by Andrew Polacek

    Located in Dallas, JM Bullion is primarily an online gold and precious metals dealer offering customer service online, via telephone and with walk-in meetings.

    • Transparent pricing: Bullion prices are clearly labeled and available for comparison on the homepage.
    • IRA help: Learn how to add precious metals to your retirement planning with a self-directed IRA invested in precious metals.
    • Storage services: Working in partnership with TDS Vaults, JM Bullion can offer both secure storage and insurance options to its customers.
    • Copper sales: Most gold dealers also offer silver, platinum and palladium, but JM Bullion also has copper coinage available.
    • Best for: This precious metal investment company is best for retirees, savers and speculators.
    Profile picture of Andrew Polacek
    Andrew Polacek

    Investments & Banking Contributing Editor

    Following his two-year term as an investment banking analyst for Houlihan Lokey at their Los Angeles headquarters, Andrew Polacek had a seven year private equity career culminating in a role as a Vice President, first as an Associate at Mainsail Partners and later at Crimson Investment where developing relationships with business owners and investment banks was his primary focus. Andrew is also a knowledgeable and passionate investor in gold and silver bullion who has been investing in the space for over 10 years.

    JM Bullion Company Information

    Company Name:
    JM Bullion
    Year Founded:
    2011
    Address:
    11700 Preston Road Ste 660153
    City:
    Dallas
    State/Province:
    TX
    Postal Code:
    75230
    Country:
    United States
    Phone:
    (800) 276-6508
    Website:
    www.jmbullion.com