Jackson Hewitt Reviews

P.S. We also waited for two hours to get our taxes done, then it took a freaking hour for the woman to do them. She was friendly enough but very unprofessional. I can't count the amount of times she got up to grab a bite to eat (remember, this is 4 in the afternoon) or get something to drink or use the bathroom! Just very unprofessional. We also did not get a $25-$50 Wal-Mart card, like they advertise. So if anyone can help us out here, we'd appreciate it.

Over a hour later she finally got done with him. That should have been the sign for me but I continued. Well she did my taxes without asking a lot of questions. When she got to the end she told me her computer would not let her select the gift card. At this point I had a sick fiancee at home with a 7 month old ill too and was well over a hour and half behind. I told her I have to head out for now due to this.

I have been trying for well over a week to get this straighten out. I have emailed, chatted and even made a twitter account to contact Jackson Hewitt on this. I get the same answer every single time. "Call your local office at 651-829-3531 and ask for Benjamin." Best part of the office is every single time it says the office is unavailable please call back at another time. EVERY SINGLE TIME!!! I tell the national office this and they don't give a damn. They just vomit out the same reply. At this point it's not even about the money it's about getting what I was promised by them.

My soon to be Sister in law owns her own law firm and is a consumer rights lawyer. I twitter them that if this isn't resolved today that they will be getting a call from her. This is insane that I have to resort to this to even get any type of help. God forbid if they screwed up my taxes!!! Take it from a person who has had personally experience from them. STAY AWAY!!! This feels like a company that is a huge scam!!!

I returned to the same store the next week when they had lost ALL appointment schedules and apparently had no way of accessing them or anyone who could. They continued to accept walk-ins before the clients with appointments and those that were only there for "pickups". 75% of the staff didn't show up to work without calling and it wasn't the first time they'd done so is what I was informed. I waited 2.5 hours!!! I took my W2's to another location hoping for a better outcome but was unfortunately even more upset.

After filing my taxes and not once explaining anything to me she sent me on my way only to find out a few weeks later she had NEVER sent my State taxes and the only way she found out is when I had to call her and ask why the website was reporting it not found. Over the next 2 weeks I had trouble with them having incorrect ss#, not returning my calls, informing me that my state refund had been received and used in full to cover the advance and fees that I "owed" them when actually my State refund check was received in my mail the next day. I'm furious and disgusted with how rude the tax "professionals" were. I will never again use Jackson Hewitt and I will definitely not be referring anyone to them.

When I finally received my paperwork from my job, I had to go back because that was where I received my loan. Even though it took less than 30 mins, the last preparer did not enter my information incorrectly because I was about to be penalized for 2500 for no insurance. They also didn't ask me for any deductions for gas, uniforms, and educational supplies that I wanted to file as well. That was another 5 to 6 hundred dollars I could have claimed on my taxes.

I will never go back to them again and I advise everyone else to do the same. I told them that it was false advertising that they were doing with the loan and the card and the preparer told me that's how they get customers. I was so disappointed. Next time I will do my own on TaxHawk where I only paid 16.00. Please people don't go here to do your taxes. It's a total rip off. I'm not even giving them any stars because I was not happy with none of the service. Oh, because I was not able to get the 50.00 card, they offered me coupons. SMH.

Instead of waiting, I went to the location at 4pm in the afternoon and the location was closed. The hours of operation stated they would be open until 7pm. I called the supervisor John from the listed numbers and he informed me that I would have to wait until tomorrow. The next day, I go to the location and wait 20 minutes for the preparer to say "It only took me 5 minutes to enter this. I don't know what happened." I said as an inconvenience I would like to discount my fees. The supervisor offered me $20 off. I was expected to pay almost $300 worth of fees. Not satisfactory. I then received an offer of 75$ off. I accepted because the total discount should have been a total of $100 off including their $25 discount they offered.

The 75$ off was listed, but remember when they offered a 25$ discount just for doing the taxes, well that was included in the 75$. How can you offer an additional 75$ off and not follow your promise? I did not ask to take off 25$ off initially that was your promotion. After 3 weeks (not 21 days yet) my taxes have been approved and have been approved for over 3 days and I was told that I still have to wait for it to hit my account. I will never go this incompetent place again.

This place is such a joke. They are just here to make $500 or more off of you and are so misinformed it is ridiculous! I'm not the only one that has had issues with this company, my sister-in-law has been issued four different cards and now her return has been issued but they do not have the card it is on out of the four they have. Please do not use this company, you will be better off just getting a payday loan and paying it back when you get your return than taking that stupid American Express card...

The person was extremely unpleasant and asked me for the paperwork. I give everything I had, after asking me few questions, he start arguing with me about numbers and information I was providing to him. He then stated that he need about 30 minutes to put this info into the computer. 40 minutes later I came back and he said to me, that he has more questions, but was extremely rude and argumentative. I asked for his supervisor. The supervisor happened to be another guy, who was sitting with his back to me, he turned around and once again start asking me questions all over again.

Another 40 minutes later he said that I would have to come back as he can't complete the income tax. Shortly after that he stood up and took off, he came back few minutes later and handed me the phone. He said: "this is my new boss and you need to talk to him." I took the phone and spoke with another man, who was not rude, but explained to me that ALL PREVIOUS PEOPLE FROM JACKSON HEWITT WENT TO PRISON FOR FRAUD! You can imagine my panic!!!

For years I was doing income tax return paying big money to them thinking that they are professionals! The person on a phone confirm with me that he is the new owner of the company and it is a privately own company, so it would be better for me to find a CPA who will do income tax return. I wasted 2 hours of my time! NEVER AGAIN! THEY ARE NOTHING BUT FRAUDULENT COMPANY. BE AWARE!!!

After waiting an entire week I went on the JH website. The website said that payment was still pending. When I logged in this morning to JH it said funds had been direct deposited and were available. Checked my account and the balance was not there. So I'm left with questions like, did JH take my state refund for the balance for fees and towards the refund advance? Did it get deposited last week and something is wrong? Was is deposited last week or just today? This is the worst time I've ever had with them. Also I was due to expect my full refund within 21 days... I filed 1-19 and it's now 2/16 and was told nothing about the PATH ACT 2017... What is this nonsense. - Amanda, Single mother, 28.

I finally got back to Yakima after 10pm just to turn around and load up 5 kids to make the same trip over again the next day. TO file and to pick up the pick up that had broken down on me the day before. We get to the Tri Cities, go to the parts store, drop off my brother at the pickup to start the repairs and head back to Jackson Hewitt only to walk in and be told she was clocking out in 5 minutes... At this point I am severely disappointed and kicking myself for not sticking with H&R Block. I start calling around to be told the same thing over and over again, till I get ahold of the Toppenish store. They were closing at 7 that night and would wait for me to get there. We situated the kids and got on the road and headed their way.

We pulled in at 7:02 and all I could think was this was the last time. Tomorrow I would be going back to H&R Block and I would just pay back the 200$ I had gotten for the advance. Well let me tell you. These 3 ladies not only stayed open for me but were the most amazing experience I have ever had in my life. I've been in customer service for 12 years I know when they go above and beyond and Luz, and Cyndi went way beyond for me. So did their manger Nel who was on the phone answering questions whenever something was unclear. I had 5 tired cranky kids two of which are only a year old and I have never seen anyone be more patient and tolerable of a cranky child that they didn't have to deal with. They didn't rush through anything and wanted to ensure it was right so we finally finished around 9pm. 2 hours after they were scheduled to close.

I understand I'm only one patron and losing my business wouldn't hurt you in the least but that store ensured that you would receive more business with their actions as I have told everyone that will listen. Luz, Cyndi and Nel deserve a massive kudos and as far as I'm concerned a raise. They understand the true meaning of customer service and at the very least I ask you to acknowledge them and their hard work and compassion. I learned something amazing that night from an industry that I myself work in and as a customer I am beaming with pride for them. As their boss you should be glowing, and you should let them know.

Ok now let's go to the 50$ for filing with them. Yes you are suppose to get that. I get it every year but the person who did your tax should have given you a prepaid debit card. Now if you did not get that Jackson Hewitt has nothing to do with that. It means the person who did your taxes stole your card and kept it for themselves because Jackson Hewitt give those prepaid cards in bundles to the tax preparer for you guys. I get one every year. Me and my entire family goes to Jackson Hewitt and we all get one. So I am not saying your experience was not what you said it was I'm speaking on mine and as you know there are thieves in the world but it's the workers not Jackson Hewitt. I have became family to Clemisha. Every year we spend a hour laughing and talking while she is doing my taxes.

So remember if you have never filed with Jackson Hewitt of course you will not get it. You have no history with them. How can they go by the prior year to consider the amount of the advance if you have no prior year. It also say Up To 1,300$ and if it's your first year filing and did not get your 50$ it's was stolen so Florida is no the ball down here. Sorry your city sucks but Jackson Hewitt only give these thieves a job. But if you do not like the workers in your city change it. Take the class. It's offered and you are offered a job to work for them. After the course is completed CHANGE IT. I hope I helped a lot of you that did not understand their prescreening and it's normally like that. A lost of comprehension when money is involved. All you all comprehend is money and that's all.

Original Review: Feb. 8, 2017

I went to Jackson Hewitt because they were advertising $1,300 advance and a $25 $50 Walmart card. I actually did get the $1,300 Advance on my refund and I'm happy about that but the $50 gift card I received in my email and when I finally went to use it there was a zero balance. When I called to complain the agents told me that they would call me back. After they found out about it when they would call me back they pretty much told me that they looked at the account and that it had been used on this particular date and another particular date and that there was a zero balance. Without me giving them any of the card information on my information they were able to look at the card's funds and what happened with it.

I never asked him that because I didn't think about it until later but they said the manager told them that and that the man just said that they could not reissue a card because apparently my email must have been hacked because the only way someone would have the information to the car to use it would be to go on my email and I never gave "them" my email or the card number and they had the information. So somebody explain how to me I am going to go to the police.

If there was any way I can start investigation or file charges on this local area and Morristown Tennessee for a scam. If anybody else has been done like this please contact me at **. I am trying my best to get this resolved without going through all of these hurdles. If I get it resolved I will repost and apologize to Jackson Hewitt but until it is resolved if it is resolved I have nothing but complaints and concerns. I'm worried that if they stole or scanned me for $50 0 is there a bigger scheme behind everything else too.

A week later I was called BACK to the office again because now since JH told the state of Kansas that I was a resident of Kansas all year they now needed a copy of my lease and rental agreement. I took in the paperwork they were asking for and expected them to fix it. The owner keeps saying that it doesn't matter how long I lived in the state of Kansas as long as I am now a resident of Kansas and will not fix it even though I have said many times and my w2 shows that I lived in MO for part of the year. The customer care complaint I filed was never turned in. I was told that I would hear back from them in 24-72 hours. I waited two weeks and never heard back so I called again and was kept on hold for a half hour. I asked many times to speak to a supervisor and was not allowed to. I finally hung up and called the corporate complaint number again and would not even give them my name until I got a supervisor on the line.

When I finally got a supervisor I was told that they could see that I had filed a customer care complaint but that the person who was supposed to turn it in never did so it never got done. Now they are saying again that I will hear back from them in 24-72 hours. I feel like I paid them to send me up the proverbial river. I always pay a professional to do my taxes because I am not qualified to do them myself and want the peace of mind in knowing they are done right and that I don't have to worry about going to jail or anything like that.

Right now I am terrified that I may end up in jail or prison because they jacked up my tax return. I wouldn't want anyone else to go through this, that is the only reason I am writing this... I thought I was paying for peace of mind and now I am so worried I am making plans for my daughter in case I end up in jail or prison. PLEASE DO NOT GO TO JACKSON HEWITT UNLESS YOU HAVE A LAWYER ON RETAINER TO FIX YOUR TAX PROBLEMS.

I called the corporate office and they said I went into the branch on the 12th with my w2 and that's how I got the 800$. I said NO, I didn't receive my w2 until Jan 27th. How the hell could I have given them my w2 on the 12th? And besides I received that 800 on the 11th. So now I have to do my refund on paper and it's going to take 6 to 8 weeks before I get them back. They are liars and scammers too. Don't trust them. Horrible people... I have to wait 'till they open to resolve this but it's not going to fix the fact that I now have to wait 6 to 8 weeks for my check...

So I made the lady do my tax's. Call someone and get it down $287.00 but I couldn't use $50.00 gift card. That was still outrageous for one for 5 minutes of time to easy form I will tell everyone that Hewitt Jackson rips people off. Your dishonest and I hope you go out business. When I went there in the past you had hundred of people. Now the site was empty. Now I know why the library does your taxes for free!!! And turbo taxes only charges $50.00, H&R block charge 34.99 to do it online. Hope this review is viewed by all and they stay away Jackson Hewitt. Shame on you!!!

I was charged $388 because the preparer prepared a 1040A and a schedule C for $400 I earned with Uber in 2016. My wife and I filed, we had 2 W-2's. That's a lot of money for very little work... anyway, if you have any issues with this company you will notice they won't resolve anything for you. Now all I can hope for is that there were no issues with my return and that I will get my refund. This company should not be in business, they suck at their job.

I paid Jackson Hewitt 500$ to file my taxes and to do the EIC. I have 1 child. For me It's worth it. Every year that's about the right amount that I usually pay out. IDK if there's anywhere cheaper but I guess I keep going back because I haven't been screwed by them yet also. I try to read my preparers, if they are new at filing then I'll ask to see someone more experienced. You can tell by the way your preparer looks uncomfortable. I had to change my preparer before because she got confused and started to call her management over the phone. Ask your preparer how much experience do they have in filling your "certain" type of taxes. Watch their body language, ask questions, etc. Remember if you're feeling uncomfortable or you have to 2nd guess your preparer, just say "no"!

They said with my taxes, and interest, and medical the standard deduction was more, and I would get the 200 credit. My cost is 186 and the IRS may send my check via snail mail, again my problem. Honestly, their problem. They are not properly trained, no customer service skills whatsoever, and rude. Save your money, go elsewhere. For those in Cumberland, MD, this was at the Mall.

Well of course the tables turn and a few hours later I received an email that I was not getting the refund loan even though I had pre-qualified for up to $1,300. I really think it is more of a scam to get you to come into their office and pay for their services vs jointed online for free. I think this needs to be researched and see if there isn't some kind of a class action suit that could be brought against them. I for one would be more than happy to go and give all my information up to go after them for this.

Went home, got an email, stated I was approved for $200.00. So the next day which was Saturday, January 21st. Waited for hours before calling the 800 number to found out that I was not approve for the 1st loan. But wait?!!! What 1st loan??! NEVER was told but this supervisor who was on that day told me I was approve for the second loan but have to wait until I bring in my W-2s. I have been going to JH for YEARS and I am so disappointed how dishonest and untrustworthy these people on just to make SURE they have customers to get money for without being totally honest with them. Is it bad enough we have a good for nothing president to run our country to have people at JH rob our hard earned money. Next year I will check out H&R Block!!!

I recently moved to WV and I went to the Walmart here in Nitro Marketplace. I saw their booth and some girl was sitting and chatting with probably her boyfriend or whatever. I just stood there in front of the booth for good few minutes even though she saw me waiting before I finally managed her attention. I told her I never filed tax before and I don't know how to do this thinking that if I say I don't know much then she would give little more attention. Hah hah.. Man was I wrong. Knowing that I am naive and judging from my accent that I am not from here, she literally gave zero ** about my tax filing. Few minutes after I started there, one lady came and waiting on me and the girl from JH seemed she wanted to be done with me as soon as possible. She really did not spend much time on me. Finally she told me that I would get only $1600. I said, "Turbo tax is showing me $2000 why yours is less by so much?" She could not answer that.

MOREOVER, the main reason behind going there was to resolve my state refund issue. She simply said she cannot do that and asked to do it by myself online. I was so baffled. I did not know how to react. FINALLY, she told me I have to pay around $160 which she didn't tell me upfront. That time I felt so ashamed of myself that how much of a fool I am. Instead of filing tax in TurboTax for free and getting federal refund $2000 now ended up getting $1600, no state refund and spending $160 for that. She said I would get a call from her after 1 or 2 weeks and I have to wait for 21 days for my check.

I would slap my 2 days younger me for going there if I could go to the past. That's my story and I really hope this review helps someone losing their money. I am not here in this country for long but my suggestion is go for some online software. Also I forgot... Turbotax asked me about various expenses I had to pay for various reasons and I think that gives you some tax break. But that girl never asked me those questions. I just tried TurboTax but I think other online softwares are also good, at least better than JH. Peace.

Long story short, I now owe over 1500 to the IRS at 20 years old because I thought going to preparer was the BEST WAY to ensure that my taxes were done correctly. But, Jackson Hewitt will not pay back what THEY made me owe, but they will give me the $100 in interest. FREAKING RIDICULOUS!!! They did this not me, THEY SHOULD BE LIABLE!!! Do not go to Jackson Hewitt EVER!!!

I received one email stating I was approved or pre-qualified for up to $1000. Then after hours pass and still no word from tax preparer, I called and asked for an update. She knew nothing and stated it could take up to 24 hours. Not to mention the $50 given just for having them file my taxes was not received on card either. An hour or so after that, I received an email stating I was denied for the advance! I was so disappointed and frustrated. I called her back and she stated she received the same info about the denial. I asked, "What's going on," and she stated she did not know and gave me a number to call. They are scam artists.

Immediately she is being very rude, hateful and very judgmental and I feel like it has to do with racism for the way she was presenting herself toward me. The only ID I have is a Federally issued ID. She immediately has issues with it because it doesn't have an expiration date. So she informs me that I have to get a state issued ID in which was no problem. This was Saturday January 14, 2017. I return to the office on Monday January 16, 2017 to start my filing. Once again the hateful people was still acting the same way. The office only has 2 people in it and it still took them about an hour to get to me. When at last I get to the back to file the preparer leads on that I will be getting the advance of $1600. Knowing full well that it was a scam to get me to file so they can get my money.

Now take in mind I never file for advances on my taxes. But this year with the IRS not releasing anyone's refunds till February 23, 2017 I chose to spend a little bit more to get the $1300. After filing my taxes she states that I'm not really pre-approved for the advance yet. She informs me that the website is just an estimate based on last year's tax return which makes no sense. She states that MetaBank will make the decision. I don't get this information until after she gives me an American Express card. I am directed to go home and call within an hour and my money should be there or I would receive an email when it post. I receive an email telling me that I was denied and I can't reapply. I would receive a letter within 10 days explaining the reason or reasons why. I am also told that for having my taxes posted onto the card I would receive $50. So I register my card and check it and it says zero balance.

I make a call to the Jackson Hewitt corporate office looking for the reason why I have been denied and no $50 either. After being hung up on several times I finally get a supervisor on the phone. I explain to the supervisor that I feel like I was lied to and she gets rude and tells me that I have to call the Decatur office. I inform her that they were extremely rude and hateful and I was not going back period. I go into details explaining to her that I was lied to and I was not going to file with them. She tells me that my tax forms were electronically filed and the IRS has my papers and I have to use them. I immediately get pissed and tell her that I know that is a lie. I state to her that the IRS isn't taking tax returns until January 23, 2017 that I know that's a lie and she's full of **. Fortunately she hangs up on me. So I call again.

When I get the next operator she files a complaint and apologizes. She states that the office mgr will be contacting me tomorrow. I know Jackson Hewitt is a huge scam. They state online about the $50 added to card and guess what? To no avail no money. They are setting themselves up for a false advertisement lawsuit. They also charge you a bunch of hidden fees that they don't tell you about like - data and document storage assisted refund fees. Pls people save yourselves the drama and use another tax service. They are trying to charge me $399 for filing my taxes. Just as I told corporate I'm calling MetaBank and letting them know I will not be accepting any refund if it is filed by JH. I also told JH to Remove my taxes from their system and if they file I will sue them.

I was told that I signed the contract but it was signed under false pretenses and I'm not paying them anything and if they file them the next time a call comes to them from my end it will be my attorney with a class action lawsuit. This will be the very last time I ever go to JH. I'll post my results tomorrow on if they cancel or if I'm filing a suit. Stay tuned because I'm bringing hell down on JH. If anyone has the same issue or similar one I suggest you fight back. They will continue to screw people as long as we allow it. We need to put an end to that. If they can't conduct business the correct way they need to close their doors forever. I will be filing a complaint with the IRS, BBB, etc tomorrow.

I was skeptical as soon as I walked in. Anyone sitting in the building could hear everything anyone else was saying. Someone could easily be writing down your social security number and other info. With the increasing rates of fraud and identity theft, this is definitely something to be concerned about. I've always done my taxes myself, as mine are usually pretty simple.

I usually use H&R Block online and have used both the free service as well as the upgraded program for a fee of less than $100. Due to some financial hardships I've endured recently, and knowing that the IRS will be holding my refund until at least Feb 15th because I'm claiming the EIC and additional child tax credit, I decided to explore my options. I went into JH to apply for the refund advance up to $1,300. There is an online application to get pre-approved, which I went ahead and filled out before making my appointment.

I asked about fees right upfront when I sat down. Even though it says the advance is 0% APR and no fees, having my taxes done in the office for a higher fee solely for the advance does make it an extra cost for me, so I needed to weigh all the factors. I didn't want to waste her time or my own if the fees weren't cost effective for my situation. This is when she became very defensive and then rude and unprofessional.

I understand needing a price range, as I assume the fees are partly associated on number of forms filed. I came in with a W2 and very basic info for a schedule C. I knew this would increase my cost, going into a business category. I also hoped that since it was probably the most basic schedule C, it wouldn't be too much extra in cost. Filing the schedule C is why I've paid fees with online filing services in the past.

I have a very small crafting business. Small as in only made $3k last year, just me and my sewing machine. One income category, with annual total clearly marked, and two expense categories, with annual total clearly marked. Net/loss clearly shown at the bottom. I didn't come here for judgement. I expect my tax professional to properly do my taxes as give me helpful tax tips. If I want someone to judge my finances, I'll get a financial advisor. Then they can judge all they want in order to direct me specifically with my entire life weighted into their factors.

I look young but at 31, I am surely an adult with enough time and experience to have developed a small business for myself. She made several assumptions based off my appearance. She assumed I had no children, and asked me about my business in a condescending tone. I had told her I had 2 children several times and she kept making comments about "one kid." She made me feel as if she was implying I had falsified a business as well. She asked me what I "could possibly spend $5,000 on for supplies?" I'm a crafting business. Crafts require materials, which cost money. I responded by listing items "Fabric, thread, yarn, needles..." I could see her pause for second, as if she realized how naive the question was and the conversation was starting to sink in.

My supply costs were high for my business but this person clearly has no business background. I still made money. She doesn't know if I spent 10 hours or 1,000 hours to make that amount. I didn't spend 5 MILLION. It's not an outrageous number for a small business. I was very put off just by her initial questioning in rebuttal to my fee inquiry. Some of her questioning was indeed necessary to get a price range. However, many questions were unwarranted and came across as extremely judgemental. I never even got a definitive price range.

The base price was $350. She made it seem that was the base price without the schedule C though. She advised me that she "just did one with for another family with several kids who also got the advance card" and their rate was over $350, but wouldn't say how much exactly. The way she stated it, it seemed there WAS a fee associated with getting the card itself to receive the advance on. At this point I knew I wasn't going to stay so I didn't ask any more questions regarding the fee associated with the advance or the card. I asked once more for a rate and she said "$350 to 400, $500... $600 to $700... I just don't know."

As I previously stated, I'm sure that part of the cost is based upon the number of forms required. The tax "professional" implied this today as well. So in that regard I can understand that having more children requires more forms, especially for each earned income credit claimed (which is a separate form just in case you weren't aware). At the same time, she's not doing this with pencil and paper. She's not even filling every form out line by line. The computer program formats it all. So I believe this is a huge part of the scam to raise their rates.

Hourly cost would be more clay effective to consumers, but they know those extra forms only take a couple extra minutes. They also know they can't break it down hourly because then the employees would get upset seeing the breakdown, knowing they're paid pennies to those dollars. They don't want such a detailed breakdown of allocated funds for the service. Seems highly deceitful.

I had a "$50 off $150+ tax preparation services" coupon that she said she "wouldn't" use. I asked if she wouldn't or couldn't use it and she gave me a dirty look and said it's not accepted. Not sure if anyone else could use this coupon or not. Retail me not had a 28% success rate reported for the coupon. I didn't respond since I feel my situation was based off personal factors and not the validity of the coupon.

I was very put off by my entire experience and will not be going back or using any of their products. Unless you have a complicated return or larger business, I wouldn't recommend using a tax office for your tax preperation needs. I completely understand working your butt off and falling short on cash at times, especially around the holidays. It's frustrating and hard to manage finances. As I was also trying to get the advance, I completely understanding having to weigh all the costs.

I urge you, PLEASE consider everything and make sure you know exactly what you're getting yourself into. I felt since JH couldn't be upfront with all their fees, that there may be hidden fees and fees at high rates. It was too risky for me, especially after knowing the base price. Online programs these days are pretty easy to use. With a small fee you can receive added imports of information and extra questions to help guide you through every step. The fees are a lot lower than the office fees.

I understand that in the office you're also paying that person for their time. The lady today reminded me of this, although I could barely hear her up there on her high horse. If you're willing to pay someone for their time though, make sure it's something you can't do yourself, and make sure the person you're going to pay is qualified for the job. Many tax offices employ people who have training but not a degree. Is someone without a degree, walking through basically the same steps on their modified system that you'd be doing with an online system of a similar caliber, really qualified to make over $100 an hour? Personally, I don't think so. I think it's a huge scam by all major tax preparation companies in our country. They feed off the low income and people's hardships.

For me, the late fees I would incur from the specific bills I needed the advance for becoming late without the advance, was significantly lower than $350. Nothing was getting disconnected at the time so having to wait some time and pay the late fees over the filing fee was a better option in the long run for me. You'll have to weigh your own situation to see if it's worth it for you. However, I'd strongly advise looking into another company besides Jackson Hewitt.

That is crazy and JH is charging 500 to do your taxes just to get 200 for advance loan. I thought we would get 1000 that same day. They are crooks which Monday I'm having it reverse and give back their 200 card and will wait till Jan 6, file taxes myself saving 400 and will get my full refund including that 1000 JH didn't add. They are setting self up for class action lawsuit.

It's Oct now still have not get no money from them. I am tired of this. Where is my money at. I work everyday nothing show for it. When jackson hewitt republic bank told me on phone that send money back to IRS on Sept 9 now month and some later. I have not seen nothing. When I call to jackson hewitt on Ramada Rd she never there or don't answer my call. When I do get hold her she have everything say nothing show for it. When I check IRS website showing they have my money. They having me go around the circle with this. I am tired. I need help get my money that I work for. I will never going back to jackson hewitt. They are wrong and hated I used them this year. Never again. Never trust someone. Never again.

When we finally received a letter from the IRS in 2015, we noticed that we were being charged fees and I figure it was time we call Jackson Hewitt because it was not our fault they did not input my W-2. My husband spoke to a woman named Linda in January of 2016 (moved again), who said she would work on it for us. She never got back to him. I just called today and the woman said it was passed the 30 day contact date and the 3 year guarantee date. That's it? Nothing? It's now on us? I will no longer use Jackson Hewitt and I will sway everyone from them. In other words, you have to know the ends and outs of tax preparation in order to find out if there is an issue with your taxes to begin with. They are banking on your ignorance.

My husband and I being in the company of a JH staff member whom made a prejudice remark while we were wrapping things up with the preparer. Having to return to the JH office on several occasions after being called by preparer that forgot to sign a section of the return or forgot to tell us to sign/initial a document. Contacted by the IRS stating that my SS number and name was an issue. Preparer not advising the use of my legal name and married name correctly. Being told that the Injured Spouse form could not be filed electronically. Finding out on April 21 that my Preparer told me to send my state return to the WRONG ADDRESS. JH COULD NOT RETRIEVE MY TAX DOCUMENTS - I had to send my copy to them for them to tell me what was going on.

Finding out by local JH manager (transferred to after 3rd complaint was filed), that I was shorted roughly $400 because my preparer plugged in the wrong information on federal return. Manager did amendment and told me that sending it in would not further delay my return already being processed. Just found out today that my amendment was received and that I would have to wait an additional 16 WEEKS before I get my refund. Just a disaster. I would not recommend Jackson Hewitt to anyone. This situation has affected my livelihood. I am waiting on a refund of $6000 that I desperately need for many things, including summer care for my children. Parents - I'm sure you can relate!

Three days ago, I was told by one of the representatives that she in fact located my electronic documents in their system, but couldn't understand why they were never sent to the IRS. She further stated that she would overnight my Amended Tax Return to the IRS, and that she would even send me a screenshot of the tracking number. I've yet to receive it. I've been a customer of Jackson Hewitt for nearly 10 years, and this tax season will be my last business with this company. My family has been extremely inconvenienced by their unprofessional behavior, and I'm now in the process of seeking legal recourse to recover my $2000 refund plus filing fees.

Updated on 05/03/2016: I was advised to mail the letter I received from the IRS so that I could a check for the interest and penalties. Well I called the office where I got my taxes done, they are closed. Cannot send mail because of that. Went to the office on High Street in Pottstown PA, they are closed. Guess the joke is on me. I knew they would not take responsibility.

Now they are saying it's my fault because the person that did my taxes entered my E-Mail address in wrong and I was supposed to have noticed that before I left. Well after all the questions and all the stuff you go through when you have your taxes done I guess I should have noticed the error but the person that did my taxes should have copied it down correctly. She was the professional - not me - that's why I went there in the first place. Now I question the accuracy of the tax forms they did.

If you can't copy an E-Mail address correctly did they mess up my taxes?!! My daughter and I have call and asked about the cards and talked to mean nasty rude people and after all that my E-mail address has not been changed. I'm so tired of calling people and having to explain the same story and being treated like I'm lying or that they never heard of such a thing. Don't these people have a records of my calls, somewhere, on my account???

After all of this mess I don't think I will be returning to JH next year and me or my daughter will not be referring anyone to your services in the future. I have been in customer services for years and if I would spoke to anyone the way I was spoken to I would have been fired. My opinion is if the customer service people are so rude and nasty to people, the company they work for is not a nice place to work. I can't even rate my experience with JH because it was so bad.

Then when I tried to resolve the issue after receiving my check the preparer basically told me I was ** out of luck. So I let that go. Now my State was held for 90 days and finally processed, and now I can't get anyone at the damn office to give me my check because no one is there. I called Corporate yesterday to see if they could have another branch deposit into my account and of course that could not be done. Now I'm waiting for MY money that is being held by your corporation. Jackson Hewitt is on my list of DO NOT USE. This company has made over $5000.00 or more off of my services and hard-earned money throughout the years and this is what I get in return.

Without any customer service I filed the taxes. After filing the taxes, and going back to the site to check on their status, I saw their homepage had the price breakdown by various editions and that they had somehow automatically started me on the most expensive, and unnecessarily complicated version of their software. This is poor customer service, and the process seemed misleading since I was automatically given the premium service, despite starting the process through the "free" link. They have made their page unnecessarily difficult to navigate through the price and service options.

I called the 800 number and spoke to someone named "John" who would not give me his last name. So called John was of zero help and told me to call my local Jackson Hewitt office and get help from them. Remember this is the office that gave me the phone number to "Zero Help John." I told him this and he told me to log on to the site that I had already been on to file my taxes and get information there. I then clicked on phone support that stated that I would have to pay $74.95 for their deluxe edition. What a ** website... And what a bunch of idiots behind it. I will now do my taxes on my own and avoid this frustration. I urge consumers out there to not use this company!!!

I called many times today, even calling another branch and still no call. At this point I have heard nothing and no one has gotten back to me, my taxes are not filed and I am very upset as we are now past the deadline. Kim the manager never called me back. Needless to say I won't be using Jackson Hewitt again as they are unreliable and do not follow up with their customers or even answer their phone. I would like a call back from corporate regarding this. But I would not be surprised if I hear nothing, based on my experience so far.

My first indication to stop and go elsewhere was entering information for my Schedule A, and then the program not using it to calculate my taxes due. Uh... I didn't just enter all that because I felt like it. No, had to find the spot to change it from "Standard deduction to itemized deduction" rather than it figuring that out on its own that it would make sense to use my Schedule A information.

I seriously should have stopped right then and there, and gone somewhere else. But, I was stupid and I didn't. MY mistake. So I go back to review and file, now that I'm all prepared to, and guess what? I go through each step, click continue... and continue... and so on... enter last years AGI for verification... at no point am I prompted to enter my account information. Next thing I know, I get a screen saying "Success! Your taxes have been e-filed!"

Success? Seriously? Ok, sure... and how exactly do I now pay the IRS what I owe them??? I'm not kidding here, one worthless chat window, 5 phone calls, and 8 people, and one hour later, I finally speak to a person at Jackson Hewitt with somewhat of a brain and he directs me to the IRS form I will need to file, there's no other option given. Great. So I go off on my own, and lo and behold... the IRS has a way to e-pay them right there. It's a two day delay because of time of day, but supposedly I'm not going to get hit with penalty or interest. We'll see. I would never recommend these clowns to do your taxes, they flat do not know what they're doing. Period.

Updated on 04/20/2016: I wrote a review on Monday, the real April Fools day, and I also wrote an email to Jackson Hewitt at the link they provided me in an email sent to me. Well, this is the response I received: "Sorry, we were unable to deliver your message to the following address: Mail server for "jacksonhewitt.com" unreachable for too long". So contacting them via email is, obviously, a total waste of time. Good luck if you decide to use this worthless company.

I explained to her that I am a customer and I just wanted them to follow through on what was promised. I asked for the general managers number so I could sort this out myself and was told she's not allowed to give that info out to anyone. Well finally I get a call from Peter the general manager. I can't get the gift card because of a technicality and that I was acting like a crackhead over $50. I was understandably upset and honestly very uncalled for. (I know that I can be very rude but on that occasion I was cordial. Well nice enough anyway.) I do have his number and occasionally when I'm angry I call up good old Pete and say obscene things to him. It brightens my day!

I returned to Mr. ** March 3rd 2016. We had a laugh over the debacle of last year. Had three W2's and two 1095's. One for me. One for my son. I watch him physically scan my paperwork. I sign off on it. Ask him if everything is in order. He says yes. 28 days later I go back because I've yet to receive my federal refund. Again. He gives me the IRS hotline number (that tells you zip)... When I check my mail that night? A letter from the IRS. Again. Telling me they failed to receive my 1095's. Again. Of course, the IRS tells me to fax my missing info in with the understanding that 1. They can't tell me when or if they receive it 2. It will be 6 to 8 weeks before I receive anything. I would have been better off doing my taxes by snail mail! I called the JH customer complaint line. Was told a rep would call me to discuss my issue. It's been a week. So what is my recourse? It's now April 15th! (How ironic!)

Our experience: We are new to the New Richmond, WI area and thought we would give Jackson Hewitt a try, even after years of using H&R Block and TurboTax. When my husband made the appointment, he was told that our somewhat complicated return would be doable at this location. The day of our appointment on Feb. 2, 2016, there was a snow storm in the area, but our tax preparer assured us that she would be willing to assist us. When we arrived we brought in a file folder of documents including our W-2s from 2 different states, Roth IRA withdrawal forms, mortgage interest forms for the house we sold and the house we bought, student loan interest forms for both of us, our entire moving company packet (which included the final payment receipt on top), and a sticky note with our childcare credit EIN and company information (our daycare does not send out forms).

We had forgotten our daughter’s SSN, which my husband drove home to get while the tax preparer worked through our return. In the meantime, we asked if the HUDs were required since we sold a home in another state and bought a home here. She assured us that it was not required. In talking with her, her coworker piped in and gave a look like “wow, this is going to take a while.” Just in conversation we mentioned the various documents we brought in. He then offered to stay to help our tax preparer, but she again assured him that there was no issue.

Fast-forward to an hour and a half of talking about why we moved to the area (which was to be closer to family and leave my job to stay home with our children), our year and a half year old daughter sitting on my lap, our new baby arriving in June, what a blessing it has been to move here from across the country, etc… She then tells us that our deductions do not add up to $12,500 (I don’t remember the exact number required for a standard deduction); therefore based on our income we do not qualify for a standard deduction. The amount we were to get back from our federal return was $19 and $116 back from the state of WI. The only deductions she would use was the Child Tax Credit, Moving Expenses (which only includes our mileage, not the actual amount we paid from the final receipt), and our maximum Student Loan Interest Deduction.

We questioned her naming off all of the other forms we brought in and mentioned that we had made almost $40,000 less in 2015 because I left my job in July and my husband took a pay cut by moving here. We questioned her over and over again, in which she tried schooling us on what we should claim on our W-4s. Her conclusion was that we would get a bigger return if we claimed 1 or zero, instead of 2 and 3. We then explained to her that we understood how the W-4s work and we have never had a problem receiving a larger return on our taxes. She was very very insistent that she was correct.

Hindsight being 20/20, we should have gone with our gut instincts and just said, “thank you for your time, but we will be having a second look.” We brought our documents to a local H&R Block for a second look, but they were too busy to complete it. I picked up our documents after 7 weeks of waiting and brought our documents to the H&R Block in Somerset, in which they finished our amendment within the week. They found an additional $927 in our federal return and an additional $316 in our state return.

I called our Jackson Hewitt tax preparer to tell her that we had a second look and there is a huge discrepancy compared to her work. She gave me the name of her district manager, located in Bloomington, MN, named Curtis and an extension for him that did not work. I called her back to get the correct extension, in which she suggested he call me back. I said that would be fine. Then a few minutes later, she called me back saying she just got off the phone with him and he would like us to bring in the paperwork. My husband dropped off copies of the paperwork the next day.

The following day my husband receives a voicemail from our tax preparer stating that we didn’t bring in the correct documents and we provided different documents to H&R Block. Therefore we were not eligible for the Maximum Refund Guarantee. I then called to leave a message for Curtis, because obviously something didn’t add up since the only additional documents we had provided were the HUDs from our homes (again she told us she didn’t need those at the time).

After waiting 2 business days for a callback, I left another message for him to call me. He was supposedly out because of a personal emergency. Another day goes by, my husband calls to speak with Deborah or Debra, our tax preparer’s manager in Bloomington, MN. She called him back and would not let him explain the situation - just kept talking over him placing blame on us. She literally used the word “inflated” and told him that we were just trying to create some sort of ploy to get our fees back. She also mentioned that Kathy called her to warn her that we were really upset, in which we were not upset until we couldn’t get any answers from Curtis.

I’m sure unknowingly, she was talking to my husband, a healthcare professional with impeccable career references, patience, and integrity. The career I left behind was a Branch Manager at a credit union on the west coast. I understand when employees make mistakes, sometimes it’s difficult to comprehend, but you must always listen to the other side of the story, from there you would draw your own conclusion. If Deborah had taken a step back to listen, she would realize that a conversation based on our home ownership history with our tax preparer had taken place, therefore we would know to use our Mortgage Interest as a deduction. This is assuming the tax preparer was listening to us.

After moving from across the country, common sense would tell anyone that it costs way more than $905, as our tax preparer had entered. The main deduction that kept coming up with Deborah and the tax preparer as an argument was the childcare credit. Any one professional would ask or assume that there is a childcare credit based on the parents’ field of work and their overall reason to move. This is called “getting to know your customer.” We had provided the information, with which it was not used as a deduction, even though we had used this as a deduction the year prior without a specific form.

Again, Deborah did not give my husband a chance to state our case in any way, simply spoke over him, like she knew better than him. When my husband mentioned that her employee is lying about our interaction just to get her attention, her response was something like, “well my employees would never lie to me.” Just my opinion, but that is a sheer sign of bad management in the financial industry. All in all, Deborah was nothing short of nasty, unprofessional, and inadequate in her communication skills.

To save you from more details, the customer service we received from Kathy, Deborah, and Curtis is horrible. It was the worst service we have ever received in our lives. As professionals who usually do not deal with this sort of unprofessional behavior, it saddens me to see that we cannot be the only ones experiencing this. To deal with financial industry professionals who treat hard working people the way they do is completely wrong. Imagine if we were uneducated and never had a second look. We would be out the amended return refund, instead of just being out the $278 we spent at Jackson Hewitt, with an additional $149 we paid to have our return amended.

We have concluded that our tax preparer was simply caught up in the moments of a snow storm, her cell phone constantly going off, and the fact that we had a complex return. She may have been more present in mind during these moments if she were able focus better on the task at hand. We also strongly believe that humility, respect, and kindness are not virtues possessed by those listed above.

She also held on to my W2's because I wanted to think about whether I wanted to use their service if she wasn't going to apply my coupon. I ended up calling the company and getting my W2's back but the tax agent I found at the desk was also rude and defending why they didn't use my coupon which had some additional info in the fine print. I told him next time, they should come clean before a customer spends their time sitting there to have taxes done and they should put in LARGE PRINT anything that could cause a honest customer to be ripped off by the company. I will NEVER use their service again and unless you like being scammed, DO NOT go to Jackson Hewitt.

About 2 weeks later, we get out returns and how pitiful they were. I returned to the Walmart location where we filed, and found the agent made a serious mistake in our filing, therefore the manager had to get involved and do an amendment in order to fix the problem. Another 2 weeks and I found myself having to pay the state $50, and Federal $1. Ridiculous!

I thought I was done with these people until filing this year on my own. We found that we were indeed eligible last year for the American Opportunity Tax Credit and State credit for my wife being an undergrad. I immediately called JH explaining this to them. I was told to call back the following day to speak with a manager, which I did, which took her a week to get back to me. I am still waiting after being told 2 weeks ago that they will call me and let me know how much I should expect back.

This company is a joke with so many blissful idiots sitting there taking money we all work hard for. I STRONGLY BELIEVE WE SHOULD TAKE LEGAL ACTION ON THIS COMPANY. I see now after reading the reviews here, I am not the only one, and how many more people are they going to rip off. THEY HAVE OFFICES IN WALMART----that's a lot of customers who go to them out of convenience.

My son and daughter-in-law went there thinking it would be an inexpensive place to get their taxes done. They are young and inexperienced and have a newborn. My son was in the Air Force, who previously did his taxes. He made just under $17,000.00 last year. That's more than $3,000.00 below poverty level. He has very little experience in these matters, and having come out of the military, he was polite and courteous and didn't know he could have gotten up, said no thank you, and walked out with his documents.

When they first arrived he asked how much it cost. He had two Idaho W2s and one Illinois W2. His wife is a stay-at-home mom who babysits the landlord's son part time and gets their rent reduced by $300.00 per month. This for a total "income" of $900.00 for the year. The tax preparer, Trish, said it would be about two to three hundred dollars. My son thought that was high, but since he had just gotten married and had a baby in 2015, he thought perhaps it cost more if you file as a family. Again, he was inexperienced in these matters.

Part way through the process, Trish told them it was "going to be a little more" because she had to file two state returns. Okay. Trish said that the trade of rent for babysitting was called a "bargaining agreement". Why she explained that, they don't know. By the time they finished, she had filed the return, and told them they owed $606.00. They didn't have $606.00. "Okay", says Trish, "then that will be another $49.00 for us to have it taken out of your return". Now they are up to $655.00.

They told me about this over the weekend and I was furious. On Tuesday I called JH and spoke to Shawna who would not speak to me without my son's permission. Okay, I get it. I called my son to come to my office after work. He did and we called again and my son explained to Shawna what he was told by Trish and what he wasn't. Shawna explained that extra forms had to be filed because they were "self-employed". That so-called self-employment is because my daughter in law watches the landlord's son part time. Trish never mentioned the term "self-employment". She mentioned "bargaining agreement", but did not explain its importance.

I argued with Shawna for the better part of a half an hour, explained the kids' position, and how I had found more than 900 complaints (on this site) against JH, more than 400 on another site, and that I was not going to go away. I wanted half of his fee refunded to him. $300 is more than enough to file his returns. He owns nothing.

This outrageous billing has to stop. JH is taking advantage of low-income consumers first of all by disguising themselves as affordable by working within Walmart and second by gouging the customers with high fees and charging "by the form". I've had several phone conferences with JH (mostly me leaving messages) on the few occasions they returned my calls. I'm researching filing a class action lawsuit against them. If you are interested in being part of a class action lawsuit against Jackson Hewitt, please email me. Thank you for listening to my very angry rant! They will refund half his fee or wish they had!!!

Original Review: March 16, 2016

I would not recommend Jackson Hewitt services to anyone. Consumers need to be made aware of how they are treated when JH makes a mistake. I am a full time student at UNO, parent of 4 children and work full time. My fiance and I went to Jackson Hewitt in January 2016 to file our tax returns at the Walmart 72nd/Pacific Street location. After careful review, the tax preparer advised us to file married joint and this would be the best way to maximize our return. So we filed as married. I am a full time student at UNO and while the school was processing my financial aid for the 2016 year, they discovered the mistake and advised me to fill out a 1040X amended return with me as head of household like I had done the previous years.

So today I took off work and gathered my return that I already received in which I already spent the $8000 tax return that I had and already been funded, and went to the Jackson Hewitt headquarters off 72nd and Pine to meet with the district manager. After they redid the taxes they say now that I owe the IRS $2800. They admitted the mistake and said they fired the CPA rep that made the mistake, but I would have to pay $2800 back to the IRS after the amend. I advised them this is their mistake and they are responsible to pay anything extra as a result of their mistake.

Their motto is 'We will pay 100 of all costs' associated with mistakes on your return if it is a result of their own negligence. So after I told them I wasn't signing anything and I wanted to seek legal council, they kicked us out of the store and locked the front door because we mentioned I wanted to seek legal council and not sign their new return and admit liability for the difference. Now I am risking losing all financial aid from my school because I am unable to provide a 1040X amended return. The manager Misty here was extremely rude and considerate. We spent 2.5 hours with crying kids trying to reach a resolution and got NOWHERE!

Only the manager Donna ** will, who is completely unprofessional (making comments about how much money my husband and I cleared the year prior so that it shouldn't be an issue for us to pay this). I do not care if we are millionaires. I do not feel I should have to pay for your so called tax professional's mistake! Jackson Hewitt guarantees all taxes done correctly or money back. That is NOT happening. I was told they would not reimburse any money. I will never go back to Jackson Hewitt and will write a review where I can letting everyone know how horrible of service they provide for a lot of money. I have also reported them to the Better Business Bureau of Wisconsin.

She called me back & left me a vm requesting my social security number and which office I filed in (feb 9th 2016). So I did as she asked. I waited for her to return my phone call and no call ever came. So I kept calling her and each time I documented what day I called and what time. Finally I left her a pretty urgent voicemail requesting that she call me back asap as she is keeping me from filing my taxes. She never called me back. So (feb 16) I called again she finally answered & said that she is waiting for the District Manager to find the paperwork at the corporate office and that she will call me back later that day to let me know the status. I NEVER GOT A RETURN CALL!!!

Feb 22nd I called her again left a voicemail. March 2nd I left her another voicemail & then immediately after I called the generic 800# and filed a complaint with Diana, she advised me I should expect a call within 48 hours. NO PHONE CALL! March 8th I called back and a rep named Andi advised me that my case was CLOSED, she asked me if anyone called me and I said "NO that's why I am calling back now". So she reopens the case and says to give it 3 days till March 11 and if no one calls to call back.

Today is March 12th, I just got off the phone with Jackson Hewitt and this time spoke to a rep named Pam, after placing me on a brief hold, told me that a manager "should" be calling me sometime today. Why can't they speak to me NOW!? I have called for over 2-3 months now, in the mean time I received a letter from IRS stating I haven't filed a return for 2014.

YOU WOULD THINK Jackson Hewitt would have at least notified IRS to let them know they are the reason why a return hasn't been filed! I asked Pam for contact information for Jackson Hewitt Corporate office, an address where I can write a letter or a corporate number. She begins to give me the address of the location where I went to file which was in a WALMART store in Union City Ca, I told her that is NOT a corporate address! That address is to WALMART. She corrects herself and gives me address 100 Newpark Mall Newark CA 94560. SEARS store, again I do not believe that is a CORPORATE address as that is at our local mall inside Sears, she claims that is the "corporate office for that area".

I then called the agent who originally took my paperwork from me, LISA @ ** and what a surprise that number just rings once and then a fast busy signal or call failed. At this point I am past IRATE AND FRUSTRATED! Not only would I like for Jackson Hewitt to file my taxes at NO CHARGE, I would like SOMEONE TO CALL ME BACK and I would like for someone at Jackson Hewitt to accept accountability and call the IRS on my behalf!!! I am willing to contact "7 On Your Side" which is a Local News Station that brings media attention to consumer's complaints. I won't stop until I get to the corporate office and they are made aware of how I am being treated, the negligence in keeping/storing my tax papers, and simply the bad business practice that this office has shown me. NO ONE IS CALLING ME BACK REGARDING MY ISSUE AND I NEED MY ORIGINAL FORMS BACK!!!

After the 21 days I didn't receive my taxes and they still had no answers. I had to call the IRS three times myself and the state about my state taxes, and didn't end up receiving those and due to them not putting in the proper information on my federal return I have to wait another 30 days for my federal taxes, a total of 51 days. I called and complained to customer service and they had the district manager of Colorado Springs call me, just to take the side of her employee! I had went down previously multiple times to get answers about my taxes and the office was 9/10 times closed.

They opened whenever they would felt. The district manager decided she was done talking to me and didn't say one word and passed the phone to someone else and when I told the second lady that all I wanted was at least half of my $450 back since I did half of the work for them she laughed at me and said, "good luck with that." I have never been treated so poorly by any company that I've ever been to! I'd recommend learning to do your taxes yourself or finding QUALIFIED persons to do them!

She got out her cell phone and "called her boss". From what we could hear on our end, it sounded like she was calling one of her children, not her boss. She hung up and quickly said, "I can reduce it to $150.00, but you don't get the gift card." Needless to say, we left and did TurboTax, for less than $100.00. I would steer clear of Jackson Hewitt, we had a very easy tax return, and did not have a good experience. Makes me wonder how much a more complicated return would cost if there was home loan interest, property taxes and, a few investments.

I explained to her the steps the letter said to fix the problem. She said "Oh no we got an email today saying to fix the problem. We do it this way." It started our taxes all over again which the letter states not to do which is a 1040 x amendment form and I had already talked to HR Block and that lady told me to not let them do that cause it would hold up our taxes till Oct but I didn't realize that's the form she was doing till she done fixed it and sent it off. All we needed for them to do was go in and send a 8962 form along with our 1095A form but nope they have made it. Now instead of looking at 4 to 8 more weeks of waiting to get our refund we will be waiting about 16 weeks cause that's what the IRS told me when I explained what they did today in the phone.

I called back to Jackson Hewitt to explain that they were doing this process wrong that the IRS said so and that they were screwing everyone and that they should be sued but the lady said "Well that's how we have to do it" and had no remorse for the huge mess up. It's not me they have screwed but thousands of others - my daughter is another one. Now she is going through the same mess cause of them and from what I heard from a lot of other people they have done this to them as well. If I knew a lawyer to contact about a lawsuit I would. No one should be treated the way they are treating people and screwing them over. Instead of an easy fix they made the problem worse - same thing the IRS lady said cause she also said they have a lot of people's taxes that Jackson Hewitt has messed up. I hope they get sued but people beware - this company is screwing over everyone.

I was calling and dealing with them for 2 weeks not getting anywhere or no proper explanation for what did happen other than they were blaming a service, American Express, for messing up. Somehow when I didn't go to American Express, I went to Jackson and Hewitt. They offered it. They said it be better to go that way. I personally didn't care which way it went. I just wanted to get my taxes done fast and efficient. That's what I pay for!!! And that's exactly what I didn't get. And not to mention they messed up on my taxes. My husband is disabled and he could have filed taxes as well this year but they said he couldn't. The lack of knowledge and information from them left me feeling like I definitely got robbed. This year was definitely an incompetent person.

I could do my own taxes online. What did happen other than an employee that says he blames it on Jackson Hewitt. Even said he'd write a letter stating how he messed up and we "shouldn't have to pay $511 so we'd have problems". Taxes are free online. You can file yourself. (I KNOW) Basically did all the math. The only thing that guy did, took him less than an hour, because I like to make it easier, because if it's easier for them then hopefully it's easier for us to get everything in a timely matter. Just was very unprofessional and this will be the last year I go there. And last, Jackson Hewitt can at least take some responsibility for what they promise and what they actually sell!!! No thanks Jackson Hewitt.

WHAT A SCAM!!! When I called the tax preparer at the office, he referred to the "agreements" I signed. They were the agreements that he asked me to digitally sign with a computer monitor facing his direction that I had to twist my neck to attempt to read sitting on the other side of his desk. I signed in a hurry and a flurry at his request while other customers were waiting to be seen by him and him alone and he did not fully and completely explain what each page said before signing. You know, fine print and all of that. I think this loss leader instant refund scam and the so called tax expert's lack of disclosure about the details of mentioned refund scam are shameful. I will never visit this location, let alone have Jackson Hewitt prepare my taxes again.

Reason for me not wanting to continue in the first place, was due to them not taking my time seriously. As she'd pointed this out, she'd informed me that it was only $220 and I might as well continue. Well it turns out that she was including the Walmart Gift Card in the calculation, which was $50; I didn't know about that. I'll never be using this service again. My last CPA was only $130, took me seriously, and respected my time. I'm seriously contemplating calling my cc company to report a "bait n' switch". This is MY hard earned money, not theirs.

I got a letter from the IRS stating that forms were omitted and it will be another 6 to 8 weeks before my taxes will even be processed. Went back to Jackson Hewitt so she could correct the mistake. She made the corrections but would not accept that it was her fault. She said it was President Obama's fault. UNBELIEVABLE!!! This is the WORSE tax experience that I have ever encountered in my entire life and I'm in my 60's. Do yourself a favor. If you ever see a Jackson Hewitt building... RUN RUN RUN in the opposite direction!

After all said and done I seen how much it cost me to do my taxes, it said $368 plus fees, I asked "what happen to the $150". They said they couldn't do it that way because it wouldn't let them. SO THAT'S WHY I'M SAYING I GOT RIPPED OFF! OH YEAH THE $50 GIFT CARD WAS NOT USABLE. Please if there's anyone out there wanting to file a class action lawsuit against jackson hewitt, please look me up, I want in!

Original Review: Feb. 16, 2016

Had these people help me with my taxes on Feb 2nd 2016. Was charged almost 300 dollars. Way too expensive. Then I was told I would get a 50 dollar gift card via email. I received the email but there were no barcodes or numbers I could use at the Walmart register. I contacted JH and was instantly told it was not their problem. Sent emails to website and was told it was not their problem and to contact office manager. Office manager told me it was my fault for not checking my spam folder. Bottom line... nobody at JH is interested in solving my problem. I lose 50 dollars thanks to this idiotic tax service. They are lying about their 50 dollar gift card. Don't use JH, lousy employees and a true ripoff.

Then I ask to speak with the person supervisors and he gets on the phone, doesn't ask my name or any information but says "well we couldn't possibly have messed you up." I thought having your taxes done at tax services where supposed to reduce the odds of something going wrong with your return. Not with Jackson Hewitt. Two out of three times! What are the odds? And their reaction? Is to laugh in your face!!!

I called local office and mentioned I did not receive the wal-mart gift certificate. The lady on the phone took my new e-mail address and supposedly she will turn it in to her Manager. That was 4 days ago. Now that I know how Jackson Hewitt works I will never give any good or refer to any of my family and friends. Experience was bad, uncomfortable. No any given estimate on when do I expect my Federal Return. Most of all from the beginning the questions I was asked that I did not know about. Muriel ** looked at me as I was lying until I showed her my 20014 document from the other Tax Service. NO Stars even one.

My friends agree we'll never do business with them again. I should have just used TurboTax like I had planned in the first place. I knew the offer was too good to be true. Jackson Hewitt is a con artist organization, that's all there is to it. You think they'd take care of you to ensure your continued business. I should have read the complaints online first. Looks like everybody's getting ripped. They probably only do the advance just enough to say they aren't lying. Never again. This place is so shady.

My tax preparer this year was great. Jim at the Fairview Ave. location in Boise, ID (office 13114) was kind and understanding, and filed my taxes for me on Tuesday, Friday, January 15th. It looks like this year's returns went through just fine and I am good to go. Keep in mind that I was charged a total of $383.95 (and that's after a $90 partial credit) just to file just my 1040, Child Tax Credit, EIC for just one qualifying child, and my State taxes. Jim, as well as everyone I've worked with IN PERSON when filing my taxes with Jackson Hewitt over the years has been fantastic. Again, the problem I've had with Jackson Hewitt in general, has only been within the past two years, and I feel the cost of doing business is no longer worth the hassle and headache in dealing with them.

Last year, I was way mistakenly overcharged, and charged at the Oregon rate for my tax filing fees. This took a pretty good-sized chunk out of our return. Once the problem was corrected internally and the correct rate was set, nobody from Jackson Hewitt offered to rectify the problem or reimburse me. I had brought it up this year, and mentioned that I almost wasn't going to come in because of the abnormally high fees (and other reasons that frustrated me with my refund last year and needing assistance in dealing with the IRS - See below).

After filing my 2014 taxes last February, I received a gruff voicemail (as if though I were trying to pull something?) from a man at Jackson Hewitt that I hadn't dealt with before, call to tell that my Federal Tax Returns were rejected, and had already been filed under my name for that year. I met with my preparer the next day, and he helped me file a paper return and submit an affidavit for fraud. It was quite the mess with all the hoops I had to jump through with the IRS, State Tax Commission, FTC, and the three credit bureaus. This has been a common problem with many, in regard to folks being victims of tax fraud, and this wasn't Jackson Hewitt's fault.

My issue LAST YEAR was with three things, during an already difficult time: 1) being overcharged and not being notified of the rate discrepancy (Jackson Hewitt refused to publish their various local rates and national averages)!; 2) being given wrong information about my refund method/not receiving my $50 Walmart credit; and 3) lack of support/advocacy with the IRS from Jackson Hewitt.

After months of getting the runaround and no word back from the IRS, I had been asking for help from Jackson Hewitt for a bit of advocacy. I was told by customer service that the area manager, Kathy **, would contact the IRS for me. Apparently, according to customer service, all she did was tried to call the same number I did, and I suppose she got frustrated with being on hold for so long, the way that I had when dealing with this alone, and I never received any follow-up on it. I didn't realize I could do this until I researched it on my own, but I ended up seeking out at and obtaining my own Federal Tax Advocate in August, and finally received my refund a week later. This would have been nice of Jackson Hewitt to let me know this.

This year, when filing my 2015 taxes, I inquired to my preparer about my being overcharged last year. Upon doing some research, he informed me that I was mistakenly charged at the Oregon rate last year. Jim was able to give me a discount off of my filings this year to help offset the overcharge from last year, which I greatly appreciated. I'm curious as to how many other Idaho Jackson Hewitt customers, if any, were charged this rate by mistake and were never notified or had their difference refunded? Still... Even $383 is a bit nuts to be paying to file a regular 1040, with only the EIC and CTC for one child. No student loans, to other special deductions or earnings to report. Paying for convenience and "peace-of-mind" is not always what it's cracked up to be, it seems. Perhaps having the two years' worth of promotional credits honored would have softened the blow.

Also, for this year's filings, I never received any sort of email, for the advertised $50 Walmart credit. The is the SECOND year in a row that I have not received the $50 Walmart credit as advertised. Last year, I was told I would not receive it because I would be receiving a paper check, due to my taxes having to resubmitted manually with an affidavit of fraud. This was incorrect in regard to my refund method, as I found out. When my refund did eventually come almost seven months later in August, it was deposited directly onto the Jackson Hewitt card that I received the previous year. Not a paper check! Given that, I should have still been granted that advertised $50 Walmart credit.

I feel like this may be viewed as some as a case of bait-and-switch, or poor internal organization. Not with any tax-preparer in particular, as again, everyone that I've worked with IN PERSON have all been great! Rather, I feel the problem is the Jackson Hewitt advertising policies in general, technical issues, and the lack of support and follow-up regarding these things. Perhaps there is intentional deceit here on the corporate level. I'm not sure.

I was hoping that there would be some sort of resolution to compensate for the overcharge from last year (of which I was partially credited for on my recent 2015 preparations earlier this month), but for the two missing Walmart credits as advertised two years in a row, as well. I contacted the area manager via email, Kathy ** informing her of my above complaints and concerns. I was basically told in her reply that I was going to be put on the back burner. Her email included "The $50 Gift is as not valid with any other promotion or discounts." as if though I were trying to double-dip or something (she clearly did not read my email thoroughly) as well as "I will however look into your situation at my earliest convenience." I get that this is a busy time for them, and as Kathy ** put it the same email, they're "'Super Bowl' of sorts".

I politely responded to Ms. **'s emailed reply, acknowledging their busy time, but also clarified my point with the following example: "I received no other promotions or undue discounts. If one goes to a grocery store with a BOGO coupon on a particular product, is accidentally overcharged on the first item, then not given the BOGO deal, once noticed, it would be a common policy to refund the customer the overcharged amount, and still honor the coupon. Not give the customer a refund for the overcharged amount, treat it as if though they received some sort of "deal" or "favor", and not honor the initial promotion. That's what I feel has happened here with being overcharged last year, and not being given the advertised promotion either year. Also being given the wrong information as the method of my refund last year, and having that be the reason for not receiving the promotion is quite frustrating."

This was last Thursday morning. I've not received any follow-up or further acknowledgment, thus far. As per the signed contract, it looks like I may be limited with what I can do legally, including participating in class action suits. However it does look like I have the right to pursue arbitration locally via the American Arbitration Association, as well as a Small Claims Tribunal. Has anyone else considering perusing Jackson Hewitt and holding them accountable for the company's deceitful practices and poor customer service as a whole?

Now I will be spending time and money to file an amendment and when I called about the "maximum refund guarantee or your preparation fees will be refunded" policy, the person I spoke with informed me that they will file the amendment for free but she doesn't believe that policy applies. She will have to clarify. The policy leaves little room for misinterpretation and I will pursue the full refund amount of nearly $500 damn dollars. Should have filed myself. This was in Bentonville, AR. The office I called to report the error and start the refund process whom promptly denied knowledge of the guarantee (although it's plastered on the website and on posters on their walls and windows) was in Rogers, AR...due to Bentonville.

After calling Jackson Hewitt more than 10 times asking for a superior or a corporate office number to tell of the BOLD FACE LIE I was told no one has yet to contact me after being told 3 times to expect a call from management within 24hrs. I'm disputing the tax preparer’s fees and BAD business practices. Right now I'm threatened with an eviction notice! Because I depended on Jackson Hewitt words. I WILL NEVER EVER USE THEIR SERVICES AGAIN. Jackson Hewitt is RIPPING people off left and right! My advice to people doing business with them DON'T!!! YOU WILL BE DISAPPOINTED and they don't have a care in the world for you once they got your money so Think twice.

We walked in at 2 pm on Friday, and out at 5:56 pm with printed papers (but not a tax return) and the woman left out a form, which if she had entered would have made a slight but 61 dollar difference on my return, but she phoned some idiot who told her didn't need to be entered, went with RA. So total cost came to $326.95, yes got ripped off another 49.99 by the thieves which they never said you have to pass a loan process when they are getting guaranteed money from the Federal government which I do not understand!!! Anyways, still no money, can't get a hold of anyone! NEVER AGAIN JACKSON HEWITT!!!

Also, I filed January 18, 2016 myself with their online service, was accepted January 19, 2016 @ 3:30 a.m. Then where's my refund? Has been stuck on still processing ever since! Was told three different ddd Jan 29th, Feb 3rd, Feb 5th. Well it is Feb 3rd, still nothing in my bank account nor have anything pending so I have no idea when I'll receive anything. I just have the option to check every single day because nothing is updating. I paid $64 for preparation fees which isn't too bad but was told I'd have it within 8-14 days. Lies upon lies upon lies. I mean who owns this company and is allowing this ridiculousness? Do you realize how many consumers you lost just behind false advertising!? Wtf is really going on??!!

The call center tells us that we are not the only ones, there's a lot of other people getting ripped off. This real nice people, real nice. Correct this, activate everyone's cards or issue New. Where is our guarantee??? This is ** up ripping people off. You will lose a lot of customers for this one. Watch and see. I'm not done with this. The state and all is going to hear about these people... Uuuhhhgg.