Jackson Hewitt Reviews

I went to Jackson Hewitt many of years and I have to say this year I was not satisfied at all!!! They did my taxes and sent me on my way!!! I paid for the gold guarantee so I paid $512.95. I was informed that by me getting the gold guarantee that it helps just in case I get audited they would deal with that for me!! So I called a month after I filed my taxes because I didn't receive a call or anything from them to let me know I had to do additional paperwork because I had been audited so I go in and they help me with that.

Due to someone making a mistake on my taxes, I had to take my state form in to ask a question before mailing them, the office I went to is located in GA and it strikes me as odd that the woman who was doing taxes for your company, didn't seem to know much about GA State Income Tax Forms, my first clue was when she said "I wonder if you can use white out on a tax form?" And she was being serious!!! And then she saw that I had a Georgia Tax Book and she ask me where I got the book, so I told her I called a telephone number and ask for one, if she is doing people's taxes, why didn't she know that???

I went to Jackson Hewitt in Walmart Ellicott City, MD. The tax preparer seemed unfamiliar with the setup of the space and equipments. I filled out the client sheet and the preparer proceeded to file my taxes. Now comes the not so good part. The printer could not print, credit card machine was offline and there was no connection we could see. Now I had to pay $275.00 a short not itemized taxes. Then I observed many errors the preparer made. The preparer had to call at least two different people to make corrections. Bottom line since the copier was not working and I had to leave after spending three hours with the tax preparer, still no copies of my filed taxes. I was told my copies would be emailed to me. I wouldn't recommend this location. Tax Preparer is not well trained and $275.00 is too much for a non-itemized taxes.

I filed my taxes with Jackson Hewitt in Walmart here in Pasco on Feb, 26. The never received the $50.00 they promised in their advertisement. I was told that I did not receive the fifty dollar email because I owed the IRS which was paid that day with my debit card.

Their website claimed their software could complete my federal and state (Oregon) tax returns. However, when I reviewed my Oregon return, I noticed a significant credit was missing. When I contacted customer service, I was informed that their software does not support all state credits. They expressed no interest in fixing the problem and suggested that I complete the Oregon form manually.

I was charged $563.00 for a 1040 with deductions on April 10, 2015, and this is more than double charge that I have ever paid in 40 years. This is more than I paid when I ran a business and this was an individual return. There is something definitely wrong with this picture, and I asked the preparer "why?" Her reply was "Obamacare". Through a federally mandated healthcare system, that I owe my tax preparation overcharge too and I do not believe this. The local franchisee is who I blame for overcharging me and Jackson Hewitt is who I blame. There is too much grey area in pricing when it comes to tax preparation and it needs to be investigated. I have called my congressman to complain!

Had my taxes done at the Clifton Park NY office. Never ever again. First of all they are big ripoffs. Got my federal tax back more than a month ago, no state. Going back, they charged me almost half of what I'm supposed to get back from the state. I questioned it and was told it's based on the forms used. I didn't have any more forms this year than in the past. Called NY state and they wanted certain information. I pulled the paperwork that I received and there was only a summary page and only 2 pages for the federal. What the heck is this? Called Jackson Hewitt (Albany) and they said I got everything I needed. I paid all that money, I should have all the paperwork.

We did our taxes with Jackson Hewitt for the last 15 years. This year they were giving out $100.00 Walmart cards. We did our taxes on the 7th of March and haven't seen the card that they said would come in my email. If y'all can't do what y'all advertise then don't advertise. You have just lost yourself a good customer cause I don't do business like this!!!!! Good bye Jackson Hewitt!!! To me y'all should have had the cards at the store ready to hand out. Office # 50765.

We got no return this year. We were charged 335 dollars and some odd cents. I left crying. Even tax preparer stated we did not make very much money last year. Now this is with a discount. Oh we got a 50.00 dollar gift card to Wal-Mart. We have been struggling last two years then got hit with that amount I almost fainted as I said. I left in tears. We get a check once a month so we are screwed money-wise now. Terrible! Will not return next year or ever again. Plenty of places out there that would be more than happy to help. Next year I refuse to be reduced to tears over amount owed!!! I want to stop check and thinking about it hard.

When we went into Jackson Hewitt to have our taxes prepared we spoke with the preparer and let her know that we had a small past due amount to the IRS. This was from taxes not being taken from unemployment. We discussed the IRS Fresh Start program for past due debts. The preparer stated that that's not what we needed to do that we needed to file our current return and then come back and amend a past year return. This was completely false and then accurate.

Went to Jackson Hewitt to have taxes prepared. I asked why we had not gotten the $50 Wal-Mart gift card. I was told that since my tax refund was erased out and the preparer had to reinput my info that is why the system did not give it to me. I contacted Jackson Hewitt home office. Was told it was because I had to have at least $150 in their fees. In fact I have paid $507.00 in their fee (after being told it was around $400.00). I did not tell anyone to erase my info, was not told about any stipulations, and the sign does not say anything except "Get your taxes done here and get $50 gift card for Wal-Mart." This is false advertising. Does anyone know of a Tax Attorney that would take this to court? The address of this office for Jackson Hewitt is: 7200-6 Normandy Blvd, Jacksonville, FL 32205, 904-777-1040.

Jackson Hewitt Tax Service, Tax Preparation Service; Address: Cross County Plaza, 4294 Okeechobee Blvd, West Palm Beach, FL 33409; Phone:(561) 296-3194.

It did not begin well. I arrived 10 minutes before my reserved appointment and was told by employee she didn't have it on schedule. I said I'd be happy to leave if it was a problem. Five minutes after we begin, another angry customer showed and the two of them were having a disagreement about what time his appointment was. She said he was late, he said he was on time. Meanwhile, there I sit. I had prepared my Federal but I wanted "the professionals" to prepare it from scratch in case I had made any errors. When we were finished, I wrote a check for the preparation of taxes and left.

Appears trainee prepared returns, as older gentleman sat and stood by tax preparer throughout the 1 hr. 20 min. we were there. Simple short forms filled. Bill for prep of 2013 taxes was $126.00. Bill presented on April 4th was $296.00! My wife and I were shocked. Same standard deductions as last year except for installation of an energy efficient door. My wife and I voiced our shock and utter disbelief. The older gentleman said he would check with someone (make a call) and, after a time, advised the bill was $246.00. Something is definitely wrong with this kind of increase, and my wife and I will have nothing to do with JH in the future.

We had our tax return prepared at jackson hewitt tax service. We were required to pay $282.00 cash up front at the time of service because we were also having an injured spouse form filed with the return. Our return was filed electronically. We were notified by the irs that our tax return would be deposited into our account on February 25th. On February 28th we were notified by the irs that the whole entire refund was kept (including the injured spouse portion). After notifying jackson hewitt of this we were told that the injured spouse form was rejected by the irs because the tax preparer did not answer a few questions that he should have answered. Jackson Hewitt has refiled an amended tax return-by mail.

Portage Avenue Jackson Hewitt south bend. I prepared taxes and just went in for them to file them electronically and was charged almost 400. How do you get away with that. Took fees and taxes did not come. Why is your company scamming people for money they don't deserve? I thought efile was free. It cost just as much as if they were prepared by your agent. Paperwork was taken into the office with all the information as well.

We were not greeted at all even though when we walked in the door I said, "hello, how are you?" to each of the 3 workers. The person who finally waved us never greeted or even introduced herself. The entire time we were there it was extremely uncomfortable and we were treated as though we were interrupting, even though we made an appointment. As for accuracy I can't say because she was unable to complete our taxes and we haven't heard back yet (that was 2 days ago).

Jackson Hewitt charged me twice as much as any other agency. Additionally they took $42.00 extra dollars that were not discussed or calculated on the hard copy report I signed along with the preparer. I called the location I filed and spoke with the branch manager who was undereducated and could not tell me what went wrong, she had to contact her supervisor. After doing that she called me back to inform me that her supervisor also had no idea what was going on but they would send me a $42.00 refund check within 6-8 weeks. They "stole" $42.00 from me and I have to wait 2 months to get it back? Furthermore, I received a refund check this week (filed February 2nd) and the refund was for $15.95 NOT $42.00. I strongly recommend not trusting them to get you the most back. Personal experience, they take most of your money and then try to sneak extra. HORRIBLE BUSINESS!

My wife, ** and I are having some serious issues with your company at the moment. I posted a very negative review on Jackson Hewitts Facebook page and had an immediate response from a representative. They told me to contact customer service to let them know what happened and promised me this would all be rectified. I did as they asked and spoke to someone on Friday afternoon. The person I spoke to took my statement and all my info and informed me that someone from the "corporate" office would be contacting me within 24 hours. I agreed and anticipated their call. I received no such call. It is now 4 days later and still no call. I commented this on my original review and another representative gave me this email and said you should be able to get my problem resolved or at least get my complaint heard by the correct people. So here it is...

I have dealt with Jackson Hewitt for 2 yrs. I filed my income tax with them on jan 29th. Everything went through. Here it is march 25th 2015 and my refund is still being processed. That is all they can tell me. I will never go to them again.

I have low income. That is clear on my W-2. Yet I was charged a ridiculous amount for my tax prep! They told me it was because of a certain form I had. That one form cost me a bunch of money! How nice for them. When I asked a call center representative why, she told me it was part of a "package" and could not break down the cost form by form, which is what I wanted to know. My tax preparer put in the wrong email address, so I did not get my Walmart gift card. So basically it was sent to someone else! Now I have to go to Walmart, have them print the card, and then I can use it. My tax preparer had to call almost a dozen times to ask someone what to do! I can see needing help on a few questions, but not a whole bunch! I went to Liberty Tax last year. It was a professional environment, much cheaper, and my tax preparer did not look like he just rolled out of bed!!!

We were charged $875 to have our taxes done. This was for two short forms. Complete ripoff.

I filed my taxes on Feb. 2nd, 2015 at the Jackson Hewitt office in Topeka, Ks. The appt was the last of the day and although our tax preparer was nice, she also seemed rushed. Since I wanted my refund deposited to my Walmart paycard, I was asked to give routing and account #s. I had asked my employer for this information and they printed it out for me, which I provided. I knew that student loans would take all of my federal which left me $938 from state. JH informed me after all was said and done that they would be taking $403 out of that for their fees and that it would take 5-7 days for IRS to release it and an additional 3 days for JH's to release it to my bank. I learned of a $130 set off which delayed it an additional week.

I am new to US and had to file my tax for the first time. I contacted Jackson Hewitt and the lady named ** did the filling for me. To my bad luck, she was the most horrible person to this thing. Day 1, she filled in the forms and told me that I'll be getting X amount of dollars as refund and she charged me $200 for the same. Next day she called and said, "I am sorry I made a mistake and you need to come again and amend the form and reduced my refund." It did not stop here and she called me again and finally made changed that reduced my refund one-third of the total that she first calculated.

Lexington Park MD they are to lazy to process our return: We went in and filed our taxes on March 4th. Now it's the 14th and Jackson Hewitt hasn't sent it in. The lady that did our taxes wasn't confident so she needed a manager to look at it, said it would be processed the next day. We have called and called they will not call us back. We paid them over 300$ for what?? To wait even longer to get our refund one month til April 15th. I shouldn't be worried about it getting filed on time. I did my job it's time they learned to do theirs. I'm absolutely fed up. I wouldn't recommend anyone go to Jackson Hewitt!

I called Jackson-Hewitt tax people in mountain home, AR 72653 and asked the cost of my tax prep. I was quoted $75.00 to 200.I made the appt and when we sat down I asked again after she looked over my tax paper. [They're very much the same as last year's]. I was quoted a price of $200. Last year I paid only 75.00 to another preparer. I told her no deal so then I was quoted a price of $100 which I agreed. After 3 hours of this alleged tax preparer going through my stuff, she informed me that I was getting $1,409 back from federal. I got $48 back last year so I questioned and she said last year I had a capital gain and this there was a loss. Any when this was completed, I found out the charge was $125. I went ahead and paid it just to get out of there.

I've used online tax services for many years for myself and two grandchildren. I've never had a problem or issue until using Jackson Hewitt. One problem after another and no intelligent resolution to the problems. No "live chat" so I keep getting standard replies to my NUMEROUS emails. STAY AWAY FROM THIS COMPANY, FAR, FAR AWAY!

We went into a Walmart to have our taxes done. The lady done them and at the end of the session that is when she told us what are price was for doing the taxes. Later that week I received an e-mail to do a survey and I was asked if we were explained the prices before the taxes were done, NO we were not. I feel that we should get our money back.

I've used Jackson Hewitt for about 5 years. Their fees are high...but usually they are accurate. This year however they failed to file any of my healthcare marketplace forms. My tax return is in limbo. I had to take it upon myself to provide IRS with the needed forms as the JH office couldn't even fax these. I paid extra for this?

My son went to the Peachtree City GA location to have his taxes done. It was a 1040 EZ form stated the cost is 38.00. She finished in 5 minutes and charged him 375.00. Said if he wanted his money he had to pay this. This is a young man. First time doing it on his own. We always took to our accountant and never paid over 40.00. He was screwed over big time and so was his girlfriend. I have posted on social media and it will be a cold day before anyone in our family will ever use this company. Very Poor Of This Company To Take Advantage Of Our Young people. Thank goodness I'm a real estate professional and can get this rectified through one of my associates who is a tax attorney.

First they were deceptive about the $50 walmart gift card. You had to spend $200 on preparation to get this. Nowhere didn't say that. Then they messed up our bank info so our refund was lost. They did fix it but it took another week. Then my friend went and they told him he could get an advance but after all was done they then said that program had ended and he couldn't get it. No one at their main offices care. They are rude and unhelpful. Been waiting for return call since yesterday.

1st two people given the same appointment in the Seabrook Walmart store at 10 a.m. Had to leave because woman was there first and only one preparer and I could not come back. I made another appointment and had asked because I was doing my son’s taxes, what I needed and they said his W-2’s and any deductions that he may have. I asked if I needed a note, power of attorney or anything of that nature and the woman said no, just my driver’s license. I also asked if I could take the return and she said yes as long as I paid for it and he could mail it after signing it. Very simple and direct questions and answers, the answers were all wrong. I needed a driver’s license for my son and I could not take his return, he had to go and sign it after paying for it. The people giving information at the 800 numbers do not know what they are talking about and after talking to the preparers in each store they are frustrated.

They're just complete **. We only went there because someone told us they were cheap.. WRONG! When we first sat down I said how much is this going to cost. The guy working there said about $300 is our average.. WRONG. $650 ** dollars. Such **, we were in there for 2 hours then had to come back a week later because he needed more documents, he said and I quote "it won't take long". When we came back we were in there for 3 hours all in all 5 hours of my life wasted. Then the dumb a double s got our address wrong, he said he couldn't fix it.

Before I begin, let me say that I have spoken with a tax lawyer and they suggested communicating with as many people as possible to get together a class action lawsuit against this company. If you are interested in joining the cause, join our Facebook group at **. This is the first and last time that I will trust Jackson Hewitt with my taxes. We used their online filing service, which boasts, just like their offices, a one hundred percent accuracy guarantee. We were told that we would be getting a refund of just over one thousand dollars which was great because we are a family of three with one working person. After the return was accepted by the IRS, we went to Jackson Hewitt's website to check the status and the refund amount had gone down to just over two hundred dollars. We contacted the online chat because apparently those who file online aren't good enough to talk to a person on the phone unless they want to pay a fifty dollar fee.

This was the third time I went to Jackson Hewitt for my Tax. This time was the WORST I've experienced with them or with any tax preparer I've been to. The good thing is he took time with my papers making sure there will be no mistakes. Thumbs up! At some time, I had to wait for 10-15 minutes while he was on the phone with someone trying to sent an email, smiling and giggling "Ooh you were spying on me?"

I filed with Jackson Hewitt early February, was told my refund was rejected by the IRS because one of my dependents had been claimed by their father (whom has not been any part of their lives). I asked Jackson Hewitt what I should do. They KEPT advising me to take off that dependent and send in my return??! No!! Absolutely not, the child had been solely in my care! So I contacted the IRS, who told me NOT to take the child off and to file my taxes myself and send it in via mail by paper, and they would send me form 3949a to complete (fraud alert).

I left H & R Block to go to Jackson Hewitt. I AM BEYOND DISAPPOINTED. They lied, they lost my check, and now told me there is NO ONE I can speak to in the UNITED STATES. They are in India. I could have done my taxes myself, but I paid for a service. I got NOTHING even close to service. Just VERY, VERY rude women... IT is MY money. WHY am I treated like this for MY money I worked hard for? I need to please speak to someone in the UNITED STATES REGARDING THIS MATTER ASAP. THANK YOU.

I had my taxes done at Jackson Hewitt tax service in one of the Wal-Mart stores. I usually go to H&R Block but I thought a 50 dollar gift card and the 500 dollar advance wouldn't be that bad to get. I paid close to 300 dollars to have it done. My tax preparer told me not to worry about anything - she knew what she was doing. I got my 50 gift card and my 500 advance. When it came to my federal income tax to be put on my Jackson Hewitt card - no problem. My state well that's another story.

We went to Wal-Mart to get our taxes done. We were told the we would received a $50.00 gift card. It never came. I call and email asking why. I was told there is no record that we would be getting a gift card. ON top of this, the person who did our taxes filled out a form that goes with the long time, which we didn't do. We were charge for the form, but it was not needed.

I have used TurboTax for 8 years now and it only cost $35. This year my PC broke so I went to Jackson Hewitt. I was never told of the prep fee in advance. And was offered a $500 advance which I never received because I did not register my card which again no one told to do this. My total prep fee was $558. That is just plain robbery in my book and unacceptable. These people prey on the poor who really need them. They charge you an outrageous prep fee of $558. I could have done this myself on TurboTax for $35. I'm not so sure what is so special about their software except it rips people off. Stay away from Jackson Hewitt. It is a scam.

I am shocked by the way I was rejected to do my taxes. I recently started a new business and because of his past experiences with multi level marketing he assumed that it was a scam. He started to bad mouth the company and my business, with no prior knowledge of what my company is about. He said that he did not believe we were making or could make any money without even looking at the proof we had on paper. When I attempted to ask him questions he rudely started talking over me and raising his voice.

I wanted to give it less than 1, but that option wasn't available... I went to get my taxes at Jackson Hewitt. Before starting the process, I was told that charges would be around $100. I had some coupons, one of them was worth $25 and they told me that it will work in my case, so that brings down the charges to $75. Now, after the whole estimate was made, she asked me to pay 100$ and said that they can't use the coupon because computer is not letting them do it. I being a new person is US, didn't know at that time that could withdraw. So, I paid the whole amount by credit card. However, I kept telling her that it is very expensive as my taxes are very simple and friends got it done for $50-60. After 5 minutes, she tells me that you can cancel it if you want. The process wasn't yet complete, so I cancelled. I was told that I will get my refund in my mail.

Went to 84 and Pecos branch - appointment set at 10:00 am, got there early at 9:45 waited till 10:45. 1 of the accounts was visiting with someone and did not know what the other one was doing, waited long enough, and left. Called the center to reschedule another appointment, set one up for Sunday @ 1:30 pm. Again got there early 12:45 pm. Waited till 2:00 - could not wait anymore??????? If you set a appointment make it happen. What a inconvenience. Going to H&R Block. Thanks.

I went in to Jackson Hewitt in Waterford MI. to file my taxes since my ex-wife and I filed there last year. This year I filed single, no dependents and they wanted to charge me for the previous year when we paid up front combining with this year's charges was almost 400$. When I declined for them to proceed with the transaction they charged me a 35$ cancellation fee. Is that even legal? I believe they are thieves just like they pocketed our money last year and charged it to our return.

I was told by them that I no longer had to pay taxes after 2013. Even though I had gotten a part time job I was assured no taxes would have to be paid. Both my wife and I are retired and drawing SS. Just for the heck of it my wife went to our county's Services For The Aged as they were doing taxes free. Guess what? I owe $603.00 because in my part time job I received a 1099 which allows me to only make $400.00. I know they won't do anything about it but you can bet your boots they'll see my wife or I again!!!

I went into one of their location in Wal-Mart. The lady who helped me was very rude, didn't ask any questions. Paid 185.00 to get treated like crap. She promised me the 50.00 promotion deal, said it will be emailed to me within 4 to 5 hours. I called the next day to see where it was at. The person told me I didn't qualified for it. Spent 3 days on the phone trying to figure out why is it OK for them to lie to customers.

I have been a J. H. client for over three years and this will be the last time I use them. The lady was acting like a complete Crack head not able to answer my questions! Rude, nasty, eating and talking in my face. I did not trust her to do it so I left and came back a week later to another rep who seemed extremely inexperienced. I never got my $50.00 incentive and I only got half of what they said. I have called many times and have yet to receive a call back regarding my money. I will never ever use their services again.

I had filed with Jackson Hewitt based on a friend’s knowledge of a free gift card with Walmart of $50.00. I usually file my own taxes but this year I had different schedules to add due to work and my folks are dependents. I gave them all my info and was told that the fee to file was $350. At this I was surprised since that seemed very high for a Single mother and in the past I filed for $25.00 with Tax Act. I was told my return would be $3631 and signed the correlating paperwork. I went home and tried to check with my own filing again through Tax Act and only came up with $2700 so naturally I decided to go with the higher return and pay the Fee. 10 Days later my return hits my account and it is $2000. I then went to the Walmart where I had gone previous at the set up kiosk.. They do not have any customer service lines available to talk to someone. The extensions they give out only go into the automated system that says all our tax advisers are busy.

Where is my money? Waiting after 20 days pending, I only used this company for the walmart gift card, I didn't even get. I will Never be using Jackson Hewitt again. Be warned they are not being straight forward.

The first time that I went and had my taxes filed, the man who did them did not put down my brother, although I gave him all the information. So he printed out my tax forms and sent me on my way. I went straight to my aunt because she is a certified tax preparer. My forms from Jackson Hewitt said I would get back a hundred and some dollars, and keep in mind I made close to $5,000 that year and have one dependent that is fifteen. My aunt called and talked to the person in charge and he re-did my taxes and I got back 2300.00 in federal. I still have the old forms that shows that I was only getting back a hundred and some. I'm very irritated because I paid $325.95 to you guys and you promise a fifty dollar Wal-Mart card and every time I call the person I need to talk to isn't there. This is **!!!!!!!! I can show you the 1st form that your tax professional filled out. He was very, very inexperienced, had no idea about tax laws when I asked.

I filed with JH January 30, 2015. I'm a first time customer with them so I only chose them because of the $500 and $50 promotion. I received the $550 within the next day, but now it's been over 25 business days and my other half of the refund is still processing!! I really hope JH didn't screw up my money. I desperately need to get a car so my son won't be out in the freezing cold. I was really counting on that money. I've been waiting patiently, I just hope I'll receive it soon. I'm going back to who I was using before. #BigMistake

Well I go to the same office for 9 years. Every year it's the same - great service. Except this year I go the the hammer lane office in Stockton CA. The attendant that helped me was Charmie **. I usually get my tax refund in 10 to 15 days so I expected the same thing this year. I filed on the third - it is now the 26. I was not informed of any changes. Why am I still waiting? So I call the office - all I get is "I don't know." It's your job to know. I am so displeased. I will not be going back next year. I will try H&R Block - maybe their service will be better next year.

I've been doing taxes with Jackson Hewitt for years, and never had a problem until this year 2015... This year we decided to have our money put onto a JH card, boy was that a mistake!!! The first day of our return we had over 7 thousand dollars on our card and decided to go out for dinner.. As we were trying to pay our bill the card could not be processed.. We were very upset, but thought maybe there was an issue because it was our first time using it. Well today our card won't work either. We are 3 hours away from home on business.. Can't reach a person to talk with, and are completely unable to use the card that has our money on it. On top of all this we were charged $300 more to file our taxes this year. Needless to say we will no longer be going to Jackson Hewitt.

Today I put my car in the shop, went to get my balance off my JH card - could not use the atm! The atm said I had a zero balance! So then I automatically called my card. I couldn't even get through - it kept saying "phone number is disconnected" or saying "technical difficulties"! So then I call the local JH tax store, they said the same story - keep checking your card! What a big inconvenience and I still gotta get my car out the shop in the am! I will not be returning to jh next year!!!!

I got my tax refund back on my prepaid JH preferred card and went to the auto store to buy some parts and my card was declined in front of a bunch of people. Embarrassing...pretty crazy since I have over 5 grand on the card, or so I thought. Go home, call the number, and the phones don't work. So I call Jackson Hewitt and am told that the debit cards aren't working and they don't know when they will be working. Still next day, no money, and they still don't know when the cards will be working. It's BS. I paid over 400 to have my taxes done and they can come up with a solution and get our money to us but they don't have any answers. I want a refund and my damn tax money NOW. Customer service at the preparer's office was very good. Jackson Hewitt just needs to get it ** together.

If you file your taxes with Jackson Hewitt don't let them load your money on the card. Because if you do when the system goes down you can't use your card.. It's very embarrassing to go purchase stuff and they tell you 'Sorry your card is declined'.. no email, no text, nothing to say sorry.

The Jackson Hewitt Preferred Card is the lousiest Prepaid Visa card I have ever used! It won’t work at any ATM's. I am unable to run the card as Debit. You have to run the card as credit! Then when I thought it couldn't get any worse I get my taxes loaded onto the card, and the first time I try to use it the card is declined. So I tried to call customer service to find out why and every time I called I got hung up on and couldn't even check my balance. So now what am I supposed to do? All my money is on that card! As soon as I have access to my card I will be withdrawing all of the money and closing the account! I will never recommend this card to anyone!

My complaints have nothing to do with tax prep errors, but rather absolute lack of accountability, accessibility and professional conduct one expects from an American based company. They clearly have no conscience when it comes to quality control from a management perspective. My first experience came in 2013, when I was misled into believing J.H. would contribute $30.00 to a children's non-profit, if I used their service. Only after I completed my return was I told, "We're not participating in that promotion.” The office fax machine didn't work. The computer broke down after three hours of data entry. Two days later I received a call that the materials I sent to IRS were all blank due to a printing machine error!

I had a problem when trying to get funds off the card. I called the jackson hewitt that prepared my taxes. They weren't very knowledgeable about the card or what I could do to resolve the problem. I was just told to wait a few hours. Eventually, I figured out what the problem was on my own. The customer service line for the jh preferred card always clicked me off or didn't answer at all. I never was able to speak to a customer service representative. I've been doing my own taxes for the past few years, but gave jh a try because of work and schooling. Never again!!!

They had to refile my taxes twice and never received credit of my fees. 381.00 in fees. Very unhappy, never use them again. They never made good on what they did wrong.

Here is why Jackson Hewett is the worst. Tax preparer NEVER Show up at work to so I could file my Taxes, drove 18 mile round trip in the snow for nothing. Call highland park call center told she on her way, call again 1 hour later told the same, call for a third time same lady told me to ** and quit calling. Called call center 4 time to file a complaint told to call corporate. Call corporate left on hold 15 minutes.

I walked into the office on Okeechobee rd in fort pierce Florida with my fiancé and was asking some questions then finally the tax preparer said “come back just you” to my fiancé. I asked what the issue was that I could not come back. The lady in the front proceeded to point her finger in my face and say "y’all ain’t married". When I told her she didn't know my status and that we were in fact filing together, she proceeded to argue and told us we couldn't even file together even though he is the provider and was going to claim me as well as our 2 children. I then went to h and r block and had no problems - they were professional and we had no problems filing.

Went to have my taxes done and my refund was four thousand less than last year with similar income etc. The worker said he charged me about $500. Turns out the JH tax worker left out my earned income by mistake. After I found the error he offer to correct it. I said "No way are you doing my taxes" and he said I would have to leave all my information with him but I took my info and he chased me to the door where I escaped. I went to a local family owned place and they did my taxes for $100 and I got more than what I got last year and was treated with respect. NEVER go to a national chain for tax matters - they often do not even have college degrees in business.

Everyone told us do not go to Jackson Hewitt. We should have listened! Not only do we not get EIC but after we signed our tax papers she then informed us that we will be paying 315 dollars for their services! Why you told us it would only be 158. Then she said we would get the 50 dollar gift card right away. She lied. She then informed me that we wouldn't get it till 48 hours later! I am canceling our refund tomorrow morning! She lied bout how much it would cost after we signed everything then she told us a different amount! We're not being ripped off! She will cancel our refund or I will make sure she loses her job! You should never lie to someone especially coming tax time. I can do my own taxes for free! And that's what will happen! Worst experience ever! If you have to do taxes go to liberty or turbo! H and R are a rip off too!

I went to have my taxes done on Feb 3-15. My tax preparer had no knowledge about tax preparation. Long story short, every line, she had to call the main office. Finally got some relief from another untrained preparer, then a supervisor happened to show up. I had a basic tax that should have taken 1 hour. I was there for four hours. Supervisor said he would reduce my fee to $179. Still a little high for waiting 4 hours. He also said he would honor my $50 coupon that I presented. Now they refuse to give it to me, saying they already gave me a discount.

Where do I start. I made A appointment after 3 days of attempting to call them. I thought ok should be a simple process that took 2 hours 1 w2 and 3 dependents to claim. Lady was very nice, talked the whole time she was doing my paperwork. She told me my fees would be around 300.00, ok that's a lot but I needed to file. 299.00 to file federal and 38.00 to file state and 8.00 paper filing fee. Ask if I wanted to apply for the 200.00 loan. Sure why not, after all she said it was free.

Just to let you all know I'm a bit aggravated with JH myself but I will explain how the $50 card works for anyone interested. It comes in your email about an hour after you file. Only if you pay over a certain amount to file. If you don't get the email stop by their office & they can print it for you & the cashier just scans barcode on printout :)

Preparer did not give all of the information needed. Documents were not available online until the 48 hour period had expired.... Ironically. Didn't get what I was there for. Could have filed my own if I wanted to wait. Very disappointed.

I felt that there was a monkey sitting behind a computer entering my tax information. He could answer any question at all and if it wasn't for his crack ** co-worker I would still be sitting there waiting for it to get it done. I normal file my tax online but this year I thought I would try a tax prepared to file my tax to try to get a bigger refund but that was a mistake. I called their customer service and complained but they don't care. It would of been better talking to a wall.

Jackson Hewitt just charged our 21 year old son $389 to do a 1040EZ!!!! Apparently he got charged more because he had 2 W-2's... WHAT??!! Lesson learned for him I guess. If he would've done it himself he would be getting $809 back instead of $420. And I already called and asked them to explain their fees and they said it's what their corporate office sent down as the mandatory fees... $280 to file 2 federal forms because he had two W-2's, $30 to file the state tax form, $10 data and document storage (really??), and a $25 Gold guarantee (What is that??!!). Then to add insult to injury they charged him another $69.95 in assisted refund fees... Really??!!

I was promised the 50-dollar Walmart card. Did not get it. Gave them 160 for taxes, then they came up and said there was a 12-dollar storage fee so I didn't get the card. What a ripoff. I would not go there again. Nowhere does it say in the ad about 12 for storage fee.

I attended the Jackson-Hewitt office at 5050 Troup Hwy in Tyler,TX, done by **, inside the Walmart. I have little experience with taxes, and wanted to begin filing independently. I also wanted to consult with a human rather than file taxes on some software. I was charged $288, which was 1/2 of my EIC. Needless to say, my EIC was pretty much taken away. I also didn't get a copy of my 1040 with my other paperwork... I didn't know that, apparently, the rule is to not print them immediately... huh? I had to call JH about this and go through the trouble just to make a second trip back to his office... when this should've been done all at once.

Took everything to Jackson Hewitt for taxes to be filed and after presenting all nessesary forms the tax preparer entered wrong info and went back to tell them and they said wait and make corrections next year when I paid 554.95 for guarantee accuracy. Tried to contact manager or home office but after 2 employees and a manager I got no satisfaction. I will never use or recommend them to anyone. If you can't do it right at least fix it now not next year.

My Wife and I have been having our taxes prepared by Jackson Hewitt for years now, without incident and without anything ever being questioned. Even with the fees that we believed to be astronomical, we still agreed to pay these fees in exchange for our taxes being prepared by a professional service that was backed by guarantees.

While working through Schedule E which is for rental home, there is a section related to depreciation. It's easy to answer the question and the result is accurate. But here is where the problem begins, the result is posted to a Schedule C (business expenses). The result should stay on the Schedule E line 18 as an expense. I contacted Jackson Hewitt via e-mail, about 8 times asking for help, each agent was nice, but not helpful. They are not making the connection that I do fill out the blanks correctly and their programming sends results to the wrong form.

First I'd like to address the site. "What were the consequences?" Uhm, dealing with your service in which my 3 month old daughter could complete in a more timely and accomplished matter. Okay, now to the "what happened."

Overcharged double to have my taxes done. Taxes were not done accurately, the representative mistyped in my birthday when driver's license was on desk for the duration of the appointment. Did not explain why taxes were double compared to quote over the phone. Owner disputed the $50 gift card because taxes should have been an extra $100 when in reality I paid an extra $100 over what I should have paid. Owner called and completely disputed what the tax preparer said I should have paid when I asked her about the overcharge and to have an amendment made to the taxes.

The woman doing my taxes put my account info in wrong now they're telling me they don't know where my tax check is. Next year I will be using Turbo tax that's for sure. Tried to call their home office got a call center instead. The woman on the phone spoke so little English she couldn't even help what so ever. It's been two weeks of getting the run around from these incompetent fools. I will be calling the BBB Monday and filing a complaint with the IRS.

I went to Jackson Hewitt to get my taxes done mostly because I was told I could get a $200.00 refund advance which I did in fact get... I also got a $50.00 Wal-Mart eGift card just for doing my taxes in Wal-Mart. This was pretty cool. But then I was charged $428.00 just to get my taxes done. OK fine I hated the price but I agreed... my fiance was not at all happy with how much I agreed to pay. I waited like everyone else knowing that is was going to take a while to get my refund back. Not a problem there. But then I found out that the IRS sent my taxes to the bank yesterday 2/12/15, even Jackson Hewitt's website showed that it was deposited...

Jackson Hewitt should change their name to Jacked Me!! Filed on 1/23/2015, using direct deposit to my bank account, and have not received nothing of a refund YET! Only answer I get from JH is "It's the IRS" and "You just have to wait!" I find this to be a bunch of Bull!! Others that I know with other companies have received refunds back and filed way after me! Lesson learned and never again!!!

They not only charged me 301 to file (and that was with the $91 discount) but the amount was completely off. I've never been so misinformed and over paid. It's only $12 to file state and federal is free!! Why did I pay so dang much and the amounts I was told was off by anywhere from $40 to almost $100!!! Ridiculous!!!!

I went in for my 1st time to this company. The guy seemed really nice and knowledgeable. The advertisements were $20 and some change for basic return and $40 and some change for the deluxe. Little DID I know my tax return would be about $450...not including the $40 charge for direct deposit!! But the guy never discussed payment options and how much (estimated would have been wonderful) it would have cost me until the very end when I had to sign for it.

Called and made an 11:30 am appointment with the ridiculously rude woman on the customer service line. Showed up on time to a bare and empty building with one woman at a desk helping a man, and an elderly couple in the waiting room. We informed the woman we have an appointment and she replied, "Well I'm the only one here so appointments don't matter here. I need to finish with him and then they are ahead of you. Fill out that form and have a seat." WTF?! Appointments don't matter?! My husband called the customer service number and told them what happened. No ducks were given by JH. Back to H&R block as usual. I don't know why we even tried anywhere else. Screw you JH!!

Omg I have been at Wal-Mart for 2 hours now. When I got here and checked in there was one person in front of me and one person getting taxes done. I asked if I need to make an appointment and the lady said no we just wait on who got here first... After an hour there was now five people waiting.. The same man was getting taxes done... There was now a 1230 appointment and a 1:00 appointment that came to check in...

File with Jackson ** a few weeks back. IRS sent my refund through 3 days later, I never got anything in my bank. So I went through the papers that rep gave me just to find out that she enters the wrong account number. I call them to find out where my money is, she's said they got my refund there cause my account number was wrong. They make is sound like you made a mistake not them. A phone call would be nice from those ** but nobody called. Worst place ever. They hire the stupidest people to work there.

Well the IRS sent my refund on the 9th. It's the third business day and still nothing on the preferred card. This is ridiculous... I have called around to different offices and their main line and nobody can give me much information. Instead I got a very rude customer service representative from the Xenia Ohio office. I will never ever use Jackson Hewitt again. They have poor quality and standards.

Your rep lost one of my W2s and had to do an amendment. I got advance on prepaid JH Visa card and was humiliated when it declined it at Wal-Mart with a full basket of stuff, after I had already spent 60 off it. Took me 2 days and 4 hours of being on hold to get fixed. Not to mention I was charged 400 dollars to prep them. I'm 50 and have never paid that much. This was worst experience ever. Actually thinking of getting second opinion.

I had my taxes done with Hewitt for the past three years. I had a standard federal and two states done, they never told me a fee until after they finished. Fees for the past two years were just under three hundred dollars and now that I have two more dependents this year they charged me over $400 dollars. This is outrageous and I will never have Hewitt do my taxes again.. they told me that was a going rate. I told him **. Stay away and save your money, do your research.

I had my 2014 tax prepaired in Granbury Texas at Wal-Mart by a George **. This was not the first time I used Jackson Hewitt, but you can be assured it'll be the last time!! According to your home page and the "INSTANT $50 GIFT CARD, OUR WAY OF SAYING WE APPRECIATE YOUR BUSINESS"!! Nowhere did I see a disclaimer stating that the $50 gift card is only for those that are expecting a refund!! We were informed that since we owe the IRS, we weren't entitled to the card and not by George but after several attempts to get in touch with your call centers.

Well me and my husband went to Jackson Hewitt in Bremen, GA at the Wal-Mart. We got a tax lady by the name of Danielle. She was the worst tax person ever! My husband told her his miles - he goes to work everyday 'cause we was writing our mileage off. Well all this woman said was "man that's a lot of miles" - she never wrote it down. Then she messed up on some of the paper work. Then we asked her how much we was getting back, she could not even tell us! I will NEVER go to Jackson Hewitt again. My sisters who filed their taxes a week after me has their taxes back already. I'm still waiting on mine, it's going on 3 weeks. Going to Jackson Hewitt was my worst mistake ever.

My first time filing and I feel like the biggest dummy by going through w/ Jackson Hewitt here in Beloit, WI! Tax agent said I would have to pay for 2 refunds to file my year '13 W-2s and I didn't qualify for the $200 offer (I have got confirmations from the 800 # that I was suppose to have walked out with). My refund was rejected (I know they had the right email address because they had no problem sending me 3 surveys about experience) & I had no way of knowing 'til I called them...not the store of course since the store never answer the phones or return voice mails. The WORST EXPERIENCE EVER! If my return get rejected again I will be going to H&R Block - I hear they don't hire dementia patients to play as tax agents.

I just had my taxes prepared at the Wall Mart, Jackson Hewitt in Crosby Texas. It was the worst experience ever. It took over 2 hours to complete the simple fill in the blank form. The lady that they had on duty obviously was hired for the season and had no experience whatsoever. I had to answer most of the questions on the form for her. She had to make about 5 phone calls to ask for help and even told me she had never seen or done a form 1098T. After all was said and done they charged me $405.00.

Went to the booth at Wal-Mart to have my taxes done. After finding out that my $18,500 in Child Support is not claimable, I found out I owed over a thousand bucks to the Feds. All said and done, I paid the service 300 bucks. I asked about the 50 dollar card from Wal-Mart, and was told I would get an e-mail with it shortly. I waited a week to give them time, but no e-mail arrived. I called the number and was told that the agent should have put that in as part of my return. So I asked if I just got screwed out of fifty bucks, and the girl said YES! I will check with them again today to try to fix this, but their customer support rating just took a big hit from me, and I will never use their services again.

2011, 2012, 2013, 2014 received audit notice. Audit for years 2012, 2013. Contacted JH. They prepared our taxes all 3 years, and several years before. We ALWAYS bought the GOLD ACCURACY INSURANCE. That said here's our story. My husband is a truck driver. My health insurance through my employer is PRETAXED. The letters in the box on my W2 showed that. I withdrew 16,000.00 from my 401k. I had the form sent to me by employer with me. Along with ALL W2 forms, all receipts (neatly organized) labeled and ready.

They did my taxes and gave me a card that is no good. And they still made me 500.00 for doing my taxes and i still have no money. So all my money is nowhere and they just don't care. I will never use them again in my life.

I went with my daughter to go to Jackson Hewitt on clinton hwy in powell tn and when my daughter asked how much the fees would be the tax lady stated, "I can't see the paperwork right now." And when asked again the tax lady gave her the run around. My daughter had a 1040 with 1 dependent and 2 w-2's is all. When my daughter saw the fees of $412 she confronted them.

After my tax work was completed, I asked for my gift card and was told that I didn't qualify because I wasn't getting 1000 dollars or more back. The advertisement says 50 dollar Wal-Mart gift card.. 'INSTANTLY' when we do your taxes. (That's cut and dry.)

I can't think of any word worse than horrendous or I would use it. Make no mistake never ever ever ever will I go there again.

I normally go to H&R Block to do my taxes, they have never charged me more than $60 to file. This year, I got a promotional offer in the mail offering me a free $50 Walmart gift card for filing with Jackson Hewitt. After reading the fine print and terms & conditions on jacksonhewitt.com, I was fooled into believing it was a legitimate offer. When I sat down with the Jackson Hewitt tax professional, I explained that the $50 gift card was the reason why I chose their company, however the tax pro failed to explain any stipulations with that promotional offer.

Only reason we used Jackson Hewitt was we were told filing fee was $49.00 and we would get a $50.00 Walmart gift card. The fees ended up being $469.00 and after a week of trying to get the gift card (and $50.00) in gas burned up. Running back and forth to Jackson Hewitt we are told the first agent to work on our taxes forgot to request the gift card.....So sorry. Now it can't be done!!! I would NOT refer this company to ANYONE!!!

I have been going to jackson hewitt in the walmart on mound in sterling heights for over 3 years. And I am not happy. Not only did they mess up last year and not do my return to be direct deposit but by check in the mail. This year I go to my appointment and of course they're helping someone else. I waited for 30 min and still nothing. The guy ignore me. I call the main office and there's nothing they can do really. So I give them another chance and schedule another app with my husband also. And we go and the same thing but this time we waited over 40 min and I told the guy I had an app at 2. And he said he thought it was at 3 and if he can re schedule it. I said no. I'm fed up, this is the 3rd see up and 2nd time this happen so I'm taking my business elsewhere. Thank you for being a poor company.

I went to JH to get my taxes done professionally. Well at first everything was great got us back more than what was expected. Few months later we get a letter from IRS saying we owe $3400.00. The rep put wrong information in. Confronted them and they said up front he put the wrong information in and nothing can be done and I now have a bill. Don't go to these people they are not hardly experienced and obviously can't read from one paper to another. Thanks a lot JH.

Went in there to do my taxes. Lady asked if I have ever been convicted of a felony, when I answered - because of the mistakes I made a long long time ago - yes she laughed at me and when I asked for my stuff back so I can go somewhere else, she told me she was still going to bill me. Completely disrespectful place, will never go there again.

I have worked in every kind of customer service possible; retail, food, and now a receptionist, so before I start in on this, let me make it clear that I know what it is like to deal with irrational and mean people, and I know what it is like when you have a bad day and want to put in minimum effort. Starting out, I went to the Brighton, Co Walmart off of Bromley. I worked with a really nice guy the whole time, at the end the refund came out to less than I was expecting since my grandma and I had done my taxes last night and it came out to a significantly larger amount. The nice guy said "Okay! No problem! Let's review."

We had our taxes done at Jackson Hewitt and we have done for a few years now. The lady that did our taxes talked us into getting this card. The JH card as I'm sure you are familiar with.. what a nightmare. We were told that we could go to the money center in Wal-Mart and take all OUR money off the card and ask would be fine... HA. After pulling some money off of this so-called wonderful card, it refused to let me have the rest of MY MONEY!!!!! And yesterday the same lady who talked us into this nightmare rings us that we were only allowed to pull 2,500 a month and you Jackson Hewitt signed the contract to do this to people. Now it's going to take me 2 months to be able to access all MY MONEY because of one contract.

I made an appointment to file my taxes. My husband could not come so we figured he could just come in the next day to sign. So I sit down for but a few seconds when he says it will probably take him a bit to complete the paperwork. Okay. I'm fine if he finishes it so we can just come in and sign. Cool. Come in the next day. Wait about an hour and a half. I just ask the lady who was working with a couple for about an hour to see if our paper work was ready to sign. Nope. He didn't even start it. Don't waste your time.

NO WAY TO RATE THEM WITH NO STARS??? MAN TOO BAD I HAD TO PUT ONE. I wish everyone would review comments and reviews before they go to Jackson Hewitt. I should of done the same, but I thought since they were a big known tax co that they were good. I went to get my taxes done on my scheduled appointment at a Wal-Mart location. There was only one tax preparer. My original appointment was at 6 p.m. The guy had one customer there doing his taxes, so he told me it would take at least one more hour, that if I wanted to wait or come back the following day at 5:00 p.m., so I told them I was going to do a little grocery shopping then I would come back, After the hour I stand next to the stand curtain that they have and once he saw me he gets up and tells me, "You know what, i'm gonna have to reschedule you for another day, because I am preparing her taxes and will take longer than expected..." bla bla bla.

This company set up tax services at Walmart. I thought it would be a reasonable price. My husband and I file jointly. We do not have multiple jobs; our taxes are simple. What did they charge? $412. DO NOT USE THIS SERVICE. LEARN FROM MY MISTAKE. IF I can prevent someone from getting ripped off, I'll be happy. VERY BAD COMPANY.

Pretty simple I went into my local Jackson Hewitt office to file my taxes. Your company offers a $50 Walmart just for filing. I've never received the card. I've contacted the local management Brain who said it would be fixed within one hour. That was 6 days ago.

I went to Jackson Hewitt for the 1st time in Walmart to get my taxes done. I got there at 2:30. They had a clock saying they will be back at 3:00. The person that prepared my taxes did not get there until 3:30. It was 2 of us waiting for her. When she got there she did mine 1st and told the man that was waiting to sit at the desk behind her. She rushed through my taxes I guess because she was late.

My boyfriend and I went to JH to get our taxes done. From the time we sit down the rep was not interested in our questions, but she was worried about leaving and going home. She ran us up and made someone else finish them. The rep that finished up was a very angry person. He was very red in his face with anger and began to get smart with me. I told him from the time I sat down I had a $10 refer a friend coupon. He then got to the end and I reminded him of my coupon once again. He then gets very upset and says "you want me to void it over $10". I told him "no, but I mentioned it a couple of times before this". He then takes the papers out of the printer and tosses them at me.

I went to get my taxes done on the 2nd February, Jackson Hewitt saying "come to Walmart and let us do your taxes and we will give you $50.00 WalMart gift card." So I did not receive it so I call them on the 5th February to see why I did not get. Now they said I had to pay 150.00 in order to get it since I paying 45.00 for my federal and 35.00 for my state I will not get one. It never stated that you have to pay 150.00 fee. I look and I cannot find it.

I have been with Jackson Hewitt over 10 years. Had good service in office. Experience for the last four years at this office, until now. They are falsifying and false advertisement on the 500 dollar loan. They say it's 2 hours wait time, it's been over 17 hours and still waiting. People should not do this due to the aggravation if you have bills to pay. I need money now. You might as well wait.

Filed on January 20, was accepted within hours. The only other status update I received was from the irs.gov website telling me of a DDD of 2/4/15. Well, today is the 15th, I still have no taxes. $300 in tax preparation fees to wait over 15 days. WTF Called, not one person seemed to have a clue. Was told because I selected the JH Preferred Card it would take another 24-24 hours to process my refund. What a joke. This is the longest I have ever waited for a return. This company is a rip off, their bank is a hot mess that hold your funds, and they do not even keep you updated on your taxes. Don't look for any updates from them. The only emails you will receive is when you file. No status update emails, and their website of no use whatsoever. For 15 days my status has read "Pending" on their website. PLEASE DO NOT USE THESE IDIOTS!

Paid 130.00 dollars to have taxes done with jackson Hewitt - was almost guaranteed to have return in 7 to 10 days. Well that never happened friends. Went to H&R block after me and got theirs already. Won't ever go back or ever recommend that place.

I went to JH for 1 reason only and that was for the $500.00 advance. The girl verified everything except the most important things. IRS REJECTED MY TAXES. SHE FIXED IT... AGAIN I WAS REJECTED. Fixed it again 3rd time IRS excepted it but I lost the $500 advance. Also didn't get the instant $50 Visa card load. Was told the owner would write a $50.00 check. I went to the office, waited 20 minutes because he was with other customers I had to go. I had no more time for the bs I let them know that's why I stop coming to them 3 years ago.

I walked into the office located in Sears in Pompano City center. The office was empty, it had only two desks with a bunch of empty space. The employee approached, hardly spoke english. I asked "what is the cost for your services?", he stated they start at $89. I said "let's do it". After he entered all my information, he told me that they wanted to charge me $433. I feel that they should be upfront with the fees for their services. Very upset with my experience.

This is my, 3rd year being a JH customer and I haven't dealt with such rude people. This specific JH in Texarkana, TX on, New Boston Rd right infront of Walmart to be exact. All of those I've spoken with were rude and disrespectful, especially ** the office manager. I entered in the wrong routing number, on my returns. Instead of giving me, any kind of information the woman kept redirecting me with a rude attitude. Finally after about 5 times she says "Oh good Lord I don't know anything about that, it's gone."

After my experience with your company, I will not be returning. I did my research on your company ahead of time before my final step into my tax preparation, called the customer service line, asked my questions, inquired as to the offers you guys giving out, etc (basically I was on the phone for over an hour). Now, I'm a fairly easy case, although a tad bit more than an EZ. I came in, had a wonderful time with my tax woman named Stella, she was great and knowledgeable and we had a fun chat. The reason I won't be returning is because I came in strictly for the $200 dollar advance your company advertised and I was told my credit (which is poor) wouldn't be an issue.

I usually do my own taxes. This year Jackson Hewitt advertised $200 no credit check. Only requirement is to get back over $1000. That sounded great because like the commercial said $200 after the holidays is always needed. I checked the website to make sure nothing else was hidden - NOTHING. I went to get my taxes done at an office that has been there for years so I did not think it would go wrong. They did offer it at all. I contacted the main office via website. They said all the locations are independently owned and it is up to them to offer it. Will not be scammed again.

Idk about the rest of the people but I work too hard to be lied to about what they are going to. And nearly 400 dollars to do your taxes is outrageous. I need my money and I'm sure the rest of you do as well. When you do your taxes please use someone else. Being lied to and ripped off in this day and time is just too much.

The tax preparer was new and admitted as I was signing papers that this was her first real return ever. I was on edge already when she kept asking what each pop up on her screen meant. The IRS deposited my return to them on 1/30/15 and they can't find it. I've spoken to 5 different "supervisors" and the only common information is they don't see it. I think their new "tax pro" goofed and had it sent elsewhere. This is frustrating!

Last year it took 5 months to get my return because they screwed up filing and tried to blame me saying I gave them false information. I got no apology. I made an appointment this year and they take other people without appointments before me.

I contacted JH (live chat) because the injured spouse form wasn't showing up even though I filled it out twice on the software. No help from customer service. Then, I noticed when I went to print my sheets out that our moving expenses form was incorrectly filled out. The software wasn't adding information from the W-2 onto the form, there is no way for me to add it manually to fix it. Everything was added up incorrectly and customer service people were rude and didn't seem to know what the heck I was even talking about. I tried to email them and same thing. NEVER USE JACKSON HEWITT, unless, of course, you want the IRS to contact you that your taxes are wrong. This company doesn't seem to care either. Don't use them.

I have been a customer of JH for 13 years. I provide childcare to a working couple and have followed them from Ohio to North Carolina and now to Louisiana. I have never filed anywhere but JH. I have always been satisfied with their work, a couple times maybe there has been a preparer that I didn't care for but all in all they haven't made any mistakes and I have always left satisfied.

I went to the location at 11063 West Colonial Dr., Ocoee, FL 34761 to meet with Hewitt representative Ms. **. A few weeks ago I was quoted a price to do my taxes with ** at 200-400 dollars. I am a truck driver, so I was satisfied with this quote. I called to make an appointment and was given an appointment date of 1-31-15 at 1:00 PM. I arrived for my appointment on time and was greeted and was told they would be with me shortly. They proceeded to help two or three other people that walked in the door after me. When I made them aware that I had an appointment they said "Oh, sorry, we thought you were with someone else." 5 minutes later they started my taxes.

I been going to Jackson Hewitt for years. I have never had a problem till this year. I spend a lot of money to get my taxes done and always receive my taxes in a timely matter. Well this year I have waited til California office feels like releasing our checks to the Ohio office. They are taking their good old time. That not right when they feel like it. I am very upset about this. I shouldn't have to wait on my money. They were paid around 300 to file my taxes. I will never wait on a check from them again. And the Ohio office don’t seem to care either. The day they receive it they should be releasing it to their offices.

Made the appointment for my taxes online. The website said they would confirm the appointment by email or text message. Didn't happen. Strike one. When I went to actually file my taxes, it was advertised that you would receive a $50 gift card for doing your taxes with them. What they don't tell you until the last minute is that there are certain conditions to get the gift card. Strike two. Then I was told I could get a $500 advance for my refund. Again, certain conditions apply and you're not told this until the last minute. Strike three, you're out. These people need more training and preparation. I will not go back until they do.

So it's been 50 minutes of waiting for the preparer to resolve a customer's refund card did not get loaded after 24 hours, when it was suppose to be loaded after 1 hour. Still waiting....

I went to do my taxes yesterday at their WalMart location in 4301 S University Drive in Davie, Florida. Got there and after waiting 3 hrs and see that everyone that sat down to do taxes before me walk out without doing them, I guess after they experienced the same that I did. My taxes are straight forward format and normally takes to HR block 10 minutes, she took an Hr to enter the info in the computer. Before I sat down I ask her (agent Sharon) that if I qualify for the 50 Dollars WalMart card that is in every advertising everywhere. She said YES.

Had my taxes done there for 13 years and every year I get charged over 300 dollars. This year it was over 500$. They say it's the going fee. I was so upset but I feel so ripped off when I leave there. This I know has to be a ripoff. How can you let them get away with this... They have gotten thousands of dollars from me over the 1 year I have went to them.

Refund significantly lower than last year, I questioned it and no attempt to review was made. My preferred card was issued, link in email sent me to wrong site. Even called on the night I filed-- was told it was fine. Again another day goes by-- nothing. Finally I stop today and it was obvious I wasn't a priority when customers walked in. Was told I receive a call. So far nothing. I then review my stored documents to realize he entered wrong names for my kids, which were changed and entered last yr. We then got denied for the $500 cash advance because by the time I found out problem, I passed the 48 hr apply period and was denied. And now the preferred card says blocked and I question everything, I was charged almost $400. I'm extremely angry as nobody again answers my questions.

I had my taxes done at the Port Charlotte branch and Yolanda was very rude when I called about my debit Visa card, I have never used one issued from any tax service and I activated it online. However, it did not activate and so I called my tax preparer about this issue. Yolanda was very rude and condescending. Stated, "I have never received a call about the cards and activation." Very condescending throughout my tax prep as well. I will never have my taxes done here again!

Issued government refund check from a bank out of Ohio and is not honored in Florida. Please look into the matter. Why are they allowed to issue checks that cannot be cashed? That is absurd. Amscot takes 10% to cash. Please check into this.

Went to have taxes filed. Went there two years ago and paid $104 for 2 W-2s. This time had 2 W-2s and unemployment paper. After info was put it was told it would be $293. Also advertised a $50 Walmart gift card and did not even receive that. No extra deductions or paperwork. RIDICULOUS!

Well I can honestly say I'm 100% not satisfied with Jackson Hewitt. Went and had our taxes done and after that all was said and done and we paid them 400.00 to prepare our taxes and even purchased Peace of Mind. We got an email from the IRS saying we had to complete a form because we got health insurance through covered California. So we went back and talked to the lady that did our taxes and even spoke with her boss on the phone and was told when we get the form from the IRS we have to fill it out and bring it back to them to have it amended in to our taxes and that we will have to pay an additional 50 to 100.00 dollars extra because we didn't understand the question the preparer asked us when we did our taxes before we found out about this form and neither did the lady that did our taxes.

I have been going to JH since for at least 13 years and never have I had a problem. I can say that 1 time I did have a preparer who was not experienced as the others and had a difficult time. She did however call for help and they assisted. They always try to get you the best refund positive. They are friendly, helpful and my return usually comes in a few weeks. They really have not explained the cost, but I think it is due to the fact that I am a regular client. Kudos, JH and esp Angela @ the Hazleton, PA office for a job well done!

I took my income tax papers to Jackson Hewitt (JH) 2 weeks before April 15, 2014. They said they would call me in 3 or 4 days. I never got a call. I started calling but there was no answer or message center pickup. I went by the tax office inside Sear, in Cupertino Square Mall in Cupertino, CA. The door was locked and lights out each time. I started calling JH and got a tax office in Newark, CA would said they were locked out, could not get in to get any of the paperwork, and I would have to get all the paperwork replaced. Stay away from Jackson Hewitt!

Never again will I go to this company!! Tax preparer did not put my entire acct number in the computer for my direct deposit tax return... Was told could not fix. It would have to get a paper check instead. NEVER AGAIN... and they still charged me.

This was my Husband's & my 1st time filing after marriage. He went to Jackson Hewitt to file. Neither of us really know anything about taxes, so when he went in he filed Married Separate because the woman who was "helping" him did not tell him that it would be beneficial for us to file jointly. The only thing she asked was if he wanted to file Jointly or Married Separate with NO EXPLANATION whatsoever. Anyway, he ends up with $1,000+ and I tell him, you know what you got such a great return I'll see them too.

I went to jackson hewitt to have my taxes done. I filled out their information form including social security numbers and 2014 i.r.s. security pin # knowing they would need it to do my taxes. After finding out they could not do the services that they advertise I chose not to have them do my taxes yet they already had all my identity information and when I wanted the form with my personal information back, she told me she had to keep it and pulled it out of my hand. I told her to scratch my social security numbers off it. She refused and hurried up and stuck the form in a drawer so I couldn't get it And refused to give me the form or to remove my personal numbers from them. They do not need to have my social security number and irs pin when they are not doing any services for me.

It's been over 3 days and I still haven't received my money on JH preferred card. Have tried and tried to resolve it with Jackson Hewitt, with no resolve, that is false advertising and stealing from honest Americans. Instant means right then not 5 days later.

I went to Jackson Hewitt last yr for my 2013 return to have them file my taxes and was told I would only be getting 200 something back so I decided to go to PFT's and ended up getting close to 800 back. So I knew better than to go there this year so this is my own fault. They messed up my taxes again this yr lol. However I just wanted to warn people. I'm a family of three and even though I make more than minimum wage being the only income to my household I pretty much live paycheck to paycheck, needing the cash and with the $50 bonus as soon as you file was a plus to me and my friend said they did really good on her taxes so I thought I'd give it a try this year again (my mistake).

I live in Cleveland Ohio, I walked into A Jackson Hewitt location In my neighbor at 12:30 on a Saturday afternoon thinking this was going to be a simple easy process. I am a single mom, one child, pre school teacher - same job for 9 years. Simple right? I don't own anything and I get back around 5,000. I was very prepared when I went in I had all my tax information packet from my 2011 2012 Jackson Hewitt so I'm thinking this will be simple. I got all my information with me plus my Jackson Hewitt tax packets from the past years. Boy oh boy I was wrong!!!

I went and had my taxes done today at one of Jackson Hewitt locations at Walmart. I have always done my taxes online with Turbo Tax. I figured I would try having them done for once. Let me tell you, I will never do it again. I was charged 290 to have them done then a finance charge to have them direct deposited. Not only that I had to correct the agent that was doing them. She was filing me as single instead of Head Of Household. I was very dissatisfied with my service and being that I work at Walmart, I really can't afford to pay someone 341 to get my taxes done when I can do them myself online for 70 bucks, and get them done right. Jackson Hewitt is a Rip Off.

I had my taxes done today. I am a single dad and filed the EZ form. I was charged 450 dollars!!! I was told that it was that the price was high because of the fact that I was claiming my son. They would not tell me in advance. Then is was rejected so she resent it and because of that my price doubled!!!! I was told this after it was sent not before. I felt cheated and deceived. Do not go here... They will not tell you the cost ahead of time.

Woman with name Fran she told me you will have $50 in your card is discount. Never happened. When I call she tells me tomorrow everyday.

I'll never file with Jackson Hewitt again. They promise that you'll get absolutely the most money back on your return, but what they don't tell you is you'll spend the little extra money, which maybe an hundred dollars paying them. Their fees are ridiculous. I filed there because of their promised incentive. Well, they lied. They ran me around 2-3 days then later told me I couldn't get the 200$ incentive, but that was after they charged me 473$ to file my return.

I went to Jackson Hewitt... told the lady I'm filing head of household. She puts down single.... then I get approved for the $200.00 loan. I couldn't activate my card so they changed it to a gift card.... who in the ** go pay money for a gift card. They don't listen and they don't care. They is a rip off and bribe you so you can file with them. Jackson Hewitt of Lancaster SC in Walmart... I WILL NEVER FILE WITH Y'ALL AGAIN.... WISH I COULD TAKE YOU TO COURT.

They charged me $609.00 for preparing my taxes. At first they said 450.00 then afterwards it was 609.00! I didn't even get much back! I want my money back at least half of what I paid. Can anybody help me?

I saw that Jackson Hewitt was giving a $50 prepaid visa card if you file your taxes with them and since I have been recently laid off, I was in desperate need of some extra cash. I was not told until halfway through the filing process that your refund has to be over $150 in order to be eligible for the prepaid card and also if I decided not to go through with the filing process that I would need to pay a $49 fee for their time. I did not work much in 2014 so my refund amount was $321 after my earned income credit was applied. That made me extremely happy at first because I assumed I would receive the gift card and have a couple hundred dollars in a few weeks.

I went in to JH one year to do my taxes. The lady was rude and the fees are too much. Out of a whole year of working I only $500 back. Went to HnR Block and bam I was missing lots of money. NEVER FILE WITH THEM.

I don't know how to not give these ignorant individuals a star. I had my taxes completed there back in 2009, what a mistake. Got a notice from the Internal Revenue Service that I owed an additional $6,000. Well I didn't make much more than that to begin with. After looking carefully at my tax forms these morons typed in the income as $202,041. Well if I made that much this particular year, I must have hit the freaking lottery. DO NOT, I REPEAT DO NOT HAVE YOUR TAXES COMPLETED BY THESE IDIOTS. The morons at Walmart don't have sense enough to hide their screens with customer's information visible to the public. Stood at one terminal for 10 minutes watching everything the lady was typing and asking the individual sitting in front of her.

Filed taxes and someone had claimed one of my children. Instead of them taking care of the problem they wanted me to pay them $149.00 to get an answer to my question. So no questions answered and they haven’t given me any information.

If I could give zero stars, I would. I went in, thinking coming here would be beneficial. It was not. The lady Mrs. Rita ** at the location of Lemmon Ave. Dallas, TX entered in my social security wrong, which in turn, is preventing me from finishing off my amendment return to mail it to IRS. I have called them numerous of times, no answer. I have left voice mails, no return calls. They claim she teaches a class. She has no right or skill to do so. Her students are in for a rude awakening. I have to call other locations just to set up an appointment with her. This has cost me 70 dollars, with the fact that I still did not get what I needed and have to go somewhere else to fix my tax return once again. I would like to have a refund of my money for wasted time.

Went to the Jackson Hewitt on Plainfield ave in GR Mi. They failed to mail my 2013 amendment by the due date causing me to be out 700.00. When I called the office I was told that it wasn't their problem, and that they would not honor their guarantee. When I called the 1800 they just forwarded the complaint to the office that messed up in the first place. I am taking them to small claims court!

JH did my 2012 tax return incorrectly. Received a notice from the IRS stating I owed $7000.00. JH admitted the mistake was theirs but refused to do anything. I will be seeking legal advise.

On August 12, 2014 at around 12:30pm EST I tried to create an account with "My JH" online. I entered all info correctly AT LEAST 10 times and it would not create my account. (I had my taxes done in April of 2014 at the Walmart in Lebanon, KY). I called the 800 number for JH and got connected to a rude customer service person who was impatient with me and never solved my problem. She hung up on me when I told her that I felt she was being rude. Then I tried at least 10 local and not so local numbers to talk to a human being at JH near me. Never an answer, just voice machines. I called the 800 number about 15 times after this and it was CONSTANTLY BUSY. I have really wasted my very limited and valuable time at my office this morning and have a lower opinion of this organization which promotes itself as veritably UBIQUITOUS but which is actually nowhere to be found when you actually DO need them.

I went to JH for 2 years. The first year wasn't so bad when there was a knowledgeable accountant there but he left. I'm sure I know why. The second year was horrible. That was 2012 and we're still paying for it. I had to file in two states and Fed. in 2012. They did such a poor job, I overpaid in both states. Now I find out the IRS is claiming I UNDERPAID them by over $3,0000! They had better go to bat for me or I will definitely contact BBB and Angies List and anything else I can find that will let people know what they're getting. They have no clue what they're doing. I could see the accountant this year, for 2014, who is the only CPA at the office, was getting so flustered because he didn't understand my efforts to help them. I always fill out a tax organizer. Who doesn't understand what a tax organizer shows? He asked me to redo it on 1 page. I said I can't, the info I have won't FIT on one page. I since took it to H&R Block and the accountant there said piece of cake. So now I'm waiting to find out what will happen with the 2012 claim by the IRS that they were underpaid. Do not use the one in Rockland. They have no idea what they're doing. I would imagine the one in Walmart is no better. Horrible. Never again.

I filed my taxes in Perth Amboy, on Smith St. at Jackson Hewitt... Jan. 31st... Haven't received my taxes as of yet... lots of errors.. DO NOT USE Jackson Hewitt. They don't know what they're doing.

I just got off the phone with the IRS and they stated that my 2013 tax return was again rejected again. I received an email from Jackson Hewitt back in April 2014 stating that I needed to add my Adjusted Gross Income from 2012. I updated the amount and submitted again. I did not receive any other warning or emails from Jackson Hewitt letting me know that it was rejected a 2nd time. This has caused some problems. Also, I am unable to log into the system once again. This is getting a bit frustrating. I have used TurboTax and H&R Block over the years without any issues. I decided to use Jackson Hewitt because they were offering AT&T Employees a discount code, which NEVER worked either. Jackson Hewitt needs to hire a new IT development Team to work out their kinks in their online system.

My first experience with Jackson Hewitt was a disaster. I let an employee of Jackson Hewitt prepare my taxes with the hopes of it being successful and when the IRS contacted me to let me know it wasn't. Jackson Hewitt managers did not accept any responsibility and actually blamed me that my signature was photocopied. How could that possible be any mistake of mine, I'm not the preparer?

I'm still waiting on my second check. It's taking forever. Omg... and also it's just a small amount of money. I kind of regret... why didn't I just go back to HR Block - HONEST, FRIENDLY and FASTER.

I filed - told $38 for employee taxes, turned into $350. I’m poor WTH and I can’t reach them by phone. Help!

$400 for my simple tax returns??? WTF? I have never paid over $150 in the last 10 years. Their crap building was complete madness and they knew no more than any other accountant about tax services. How is this company still in business with today's access to Turbo Tax and other self-help computer tax programs? Oh yeah, they get $400 from suckers like me. I repeat... COMPLETE RIPOFF!!!!! It's not like you are getting a bigger return for the price.. You get what you get.. I will not return.

I went to Walmart to do my taxes. I ask the tax preparer how much it's going to cost. I was told $38.00. When we were done, he said it was going to be $375.00 and when my father saw it, he told me he paid $80.00 for a long form. I made $8,000.00 this year. I'm a student and I was going to get $800.00 back of which Jackson Hewitt is keeping $400.00. The person who did them, his name is ** at Walmart at 8500 Washington Blvd, Pico Rivera. Manager is **. This people are thieves.

My two sons were to get their taxes done for the first time. First of all they had an appointment and then went there only to be told to come back tomorrow....then when they did go there, they asked about how much it would cost. The representative looked at the materials brought in and said - probably about 38.00. So after the first son's was complete (approximately 20 minutes), she started on the other sons' taxes. My sons were discussing what the second son's cost would be and they said maybe a little more as he had income from other state.

Jackson-Hewitt made numerous errors on my Taxes. Cost me in excess of 1,000.00 dollars in refunds and additional 300.00 to have somebody else fix the mistakes. I complained to the local Franchise and was told that the owner would contact me. He never did, even after numerous call. I complained to Wal-Mart for allowing them to set up kiosks in the Super Centers. Store Manager complained to Jackson Hewitt. They told him that they would call me and rectify the situation. That was two weeks ago. NO calls. Nothing.

I had to cancel tax preparer Phillip ** service due to out of hand situation. They told me they will refund half of my money that I paid cash to them and I accept. Then they didn't give me my money and the owner name Nick yelled at me for asking for it. Beside new accountant make me get $500 more money on tax return so I said fine if I lose $200 I gain $500... Don't go there.

I filed my taxes about 4 or 5 year ago and when I called about picking money up, they said that my schooling bill took my whole tax check and then I started getting bills from school. They said nothing was ever paid. I can't find taxes from them. I'm lost in limbo. Don't know what to do.

I work out of state 10-11 months out of the year. I recently went to Jackson Hewitt for a multiple state tax return. I actually had to go to 2 different Jackson Hewitt places because the first one did not know what they were doing. The second one tried to tell me that I could not write off travel expenses. I had to argue food, lodging, mileage etc., was a write off as my primary residence is in Colorado. Now here it's over a month later and find out that after I filed e-file that they screwed up my Utah taxes, Oregon taxes, and Ohio taxes. Now that is fixed I find out that they are charging me $50.00 in bank fees. I asked for a refund and the Senior Manager Rick ** simply states they don't give out refunds and he won't allow it. I filed electronically paying for a tax service that will do a professional job, not a company that screws up taxes and hidden fees. I even stated that the lady who was doing my taxes went to help another customer leaving a new lady to finish up filing the taxes which was just signing. And she even asked for help on signing the documents.

Two handicapped individuals filed their taxes through Jackson Hewitt. The information given was not explained clearly about money that would be withheld. The amount for the service was over the top for the couple involved. The amount charged from last year to this year is 6 times what was paid last year. They still cannot get the information or an explanation.

I went to JH on Feb.17th 2014. It is now March 10th and today I get a letter from the IRS saying they need form SE to go with my 1099 misc. so, I can pay taxes due on SS and Med. This form should have been done by JH at the time I did my taxes. I went to the store at 2534 N. Meridian Ave. OKC, OK. 73107 and told them the issue and they did NOT pull my file or update any of my records within the store or computer.

I went to Jackson Hewitt to have my taxes done and on this day the preparer had to enter my information multiple times because her system kept shutting down-this was the first sign that should have made me RUN AWAY right then. It took a while to complete because the system wouldn't allow her to move forward but the preparer finally got it to go through. Yes Jackson Hewitt JACKED IT UP SO BAD & then took a week to share with me that my return was REJECTED & that my SSN had possibly been used fraudulently or looks like someone may have already claimed me & filed using my SSN. They went on to say that because of this I would not be able to file electronically and could only mail it in which would take 6 to 8 weeks.

I filed our taxes using Jackson Hewitt online services, they drafted the fee from my bank account twice. Because of this, I had overdraft fees in the total of $108!!! I will NEVER use their services again!

JH prepared my returns for the years 2012 and 2013. They had my check for the 2012 then lost it and I was never contacted that they even had it till I filed 2013. Its been 3 weeks after filing the 2013 and I was told that my 2012 check still had not been printed and that the IRS is holding my check for the yr 2013 till corrections are made for the 2010 filing year. Better believe that the B.B.B is going to be hearing about this! They got their money and now I am out mine + more. SO ANGRY!! Do not use the JH in Everett, Washington.

Filed my taxes on 2-12-14. Was told to call back the next Friday and I should have my check. That day came and went with no taxes and I wasn't mad at all. So I waited and called the next week on a Wednesday... no taxes. So I called the next week on a Tuesday. I was informed my taxes would be there the next day for sure. Well again no taxes. I was upset by this time. If you're not for sure of the date don't keep having me to call. Talked to several people who weren't very knowledgeable of what they were talking about. Just frustrated when you keep getting the run around.

My fiance and I both filed at Jackson Hewitt. He prefiled first. I just went in with my W2. He filed 3 days after I did. I got my money back in less than 2 weeks. We assumed his would hit right after. 2 weeks later no refund. We call the office and spoke with the manager. He says “Oh the kids’ birthdates were not accepted.” How could this be? He has filed there with the kids on his before and the lady had his old tax returns, birth cert. and soc cards. And why were we never notified of their error? So he was very rude and didn't offer even an apology for their mistake.

My husband and I went in on Tuesday to get our taxes done by a Jackson and Hewitt preparer. This was our first time using them. The biggest nightmare occurred. It took her over 3 hrs to file our long form taxes. She typed with 1 finger... line by line... On Wednesday our taxes were denied due to missing information she forgot to submit. She called us on Wed and said her boss wanted to speak to us and we need to schedule an appointment. We went in Thursday morning and her boss said he would fix it and resubmit it to the IRS. Friday we got another call from them asking us for more information. We answered her Questions. Sunday she called us again and stated that we needed to come in the office to resign paperwork.

Last year my child went to Jackson Hewitt for his tiny PT income. Filed EZ. But when he went back this year he was charged $90 for an EZ return. And then when he explained that his parents would claim them on their return. The preparer gave him basically convinced him to file anyway claiming himself. He sat at their office for 1 hr trying to get us on the phone because it didn't sound right and he told them he needed to clear it with us. SHE FILED THE RETURN ANYWAY. So now she doesn't want to amend the return due to the "points hit" it will cause her office. Even though she admitted to me she completely forgot to ask if he was in high school last year. "OH, I should have asked being he just turned 19" was her words. They whole office is scrambling trying to cover their butts now. I offered a solution to amend at no charge or to just refund his $90 but they can't stop trying to "explain their way out of it". Good God! Over $90???? Poorly run business.

The customer service at Jackson Hewitt is the worst. The lady that did my taxes was unprofessional and kept called me by the wrong name every time. The fees advertised are incorrect and they don’t disclose all the fees. When I requested to have my refund send to me they refused and told me that I would have to come back to pick up the check. They charged me $278.95 in fees for a simple tax with one dependent; federal tax $175.00 fee and state $32 fee and data and document storage $8.00 fee and assisted refund fees $63.95 and in addition a separate bank tax refund fee $32.95. Stay away from Jackson Hewitt tax service they are stealing money and the company seriously needs to be investigated by the government.

My tax return was returned because the one who prepared my taxes did not have all my account numbers on file. But Jackson Hewitt has been paid and I have nothing. This was my first time as a customer. And you better believe it is my last. When I walked in, one tax preparer was eating food from a big bowl in front of client while doing her taxes. How professional was that. I should have walk back out then. I tried to contact the supervisor Wendy **, apparently getting back to was not that important to her. It's been 72 hours still no response. I will never turn anyone onto using Jackson Hewitt!

I went to Jackson Hewitt at Walmart in Edison, NJ to have my taxes done on a Saturday. While the tax preparer was entering my information in to their computer, I read a notice posted at the desk. The notice basically said that taxes will be prepared, the consumer will be notified of the cost before filing of the taxes and if the consumer does not agree with the cost, then they will be charged $35 and given back their documents. I had to go home and return with another form which I gave to the preparer who was with another customer. I left and did not hear anything more from the preparer.

This is to inform you about my ill treatment at your 7310 Harvard location. Out of 3 different prep's, the last one eating popcorn at their terminal, I still have not had my taxes done. I will never use your co. again.

This was my first time using JH. Before I used the same lady and she did my taxes with no problem. I moved to new state. I went to JH to make sure my taxes was done right. I provided all information needed to do my taxes. This included My grandchild information. I received a under review from IRS. After I received this information I search all my records to see what was the problem. Come to find out no information was in JH file on my grandkids. I call JH and I was told that they did not have any information on grandkids and it was not their responsibility and my family is left with no money and I have bills to pay. I was told by JH that they could not help me.

I tried Jackson Hewitt last year. I will never go there again. I asked the woman if they did all three taxes (local, state, and federal). She assured me they did. I handed her my W2's, and an hour later, she assured me they were all done. I asked if I needed to come back in, and she said no. December, I receive a notice from the local tax office saying I did not file my taxes. I called Jackson Hewitt after trying to find my W2's. The woman said she would check and call me back. She never did. I called a week later and had to get an attitude with her before she agreed to check. She called a few minutes later and said that Jackson Hewitt didn't do local taxes. I told her what the woman had said, and that for the price I paid I expected all three taxes to be done. She said they charge an extra $10.

I just used JH for the third and last time. The first time I used them the IRS informed me of a correction they made which caused me to get an additional $300 back. The second time JH screwed up again and we had to file a corrected return and I received another refund. This last time was enough to make me know not to return. First while the lady was working on my account a woman came in to pick up some signs and other Jackson Hewitt papers to take to a different JH office that she must have been working for. The lady who was waiting on me excused herself 3 times to go talk to the other lady. When she finally got back to my account she informed me I would be getting back $3000 and something. I told her that was impossible.

The sign said $40 for a simple return. The tax preparer was rude and practically called my daughter a liar. He continually asked her if she was who she said she was. If her son really lived with her. She felt like a criminal. He asked her what she paid last year at the other company and she told him and he said he doubted it. In the end he charged her $280.00 for federal and $15.00 for state. I pay under $100.00 for complicated taxes. A poor company. He said they had their fees. She can't even get her return for 21+ days! STAY AWAY FROM JACKSON HEWITT.

After going to Jackson Hewitt on January 23rd of this year, in an effort to beat the rush and delay of last minute filing, I showed ten minutes before my appointment only to discover that the lady that walked in alongside me was taken first. I discovered when the tax preparer approached the counter that that lady was a walk in. I was told to take a seat and that she would take me next. Just as I was about to get up and leave, a male preparer walked in and rather than finish his lunch started my tax preparation. I was told that, "Just like last year, I would receive my refund in 5 to 7 business days".

OK! So I go to file my taxes, I entered the business with my brother in law and the receptionist at the front sits us both with one preparer, remind you no other customers are in the facility so every tax preparer was available. The tax preparer started my brother's taxes and half way through they sit me with another tax preparer who was not focused at all, she was hardly looking at me, I felt like I was talking to a wall. Also I don't know if she was distracted by the food signs behind me (McDonald's) (Dunkin' Donuts) but she kept stopping and staring past me until I looked bored enough for her to ask another question.

Hey guys called the IRS and got some info. First off, do not let JH blame this ** on the IRS. They actually came up w/ a good system. You see every refund will be or should be issued on a Thursday (guess JH didn't get that memo). This is what happens. The IRS sends refunds to banks on Tuesday. Banks get it on Wednesday, banks have 24 hrs to give it to us which would normally be on Thursday. By the way JH I am reporting y'all to the IRS and I agree w/ everyone here. But guys let's stick w/ what we say. Let's tell friends and family about JH and how greedy they are to keep our money a little longer to gain interest.

I went to Jackson Hewitt on Feb. 5, 2014 to get my taxes done. Kevin was great but I left my folder with all of my personal information in it and they did not try to help me locate nor did they try to tell me what I could do about my refund check that I was having direct deposited. Because after I noticed the paperwork was gone, I had to close my checking account and I paid $49 for direct deposit. I WOULD NOT RECOMMEND JACKSON HEWITT TO A DYING DOG IN NEED OF HELP!! Their customer service is poor at best and they have no kind of care, concern or empathy. All they care about is getting your money!!! DO NOT USE THEM!!!

I have gotten the run around all day, and every time I call, they said my stuff is complete, but I might have to wait till next week to get my check even though they print it out there. They have the money in their bank. WTH Jackson Hewitt I paid about $400.00 to get the run around. I don't think so, I AM GOING BACK TO H&R BLOCK. I would not use them. No one at all knows anything. They all say something different.

I presented my W2s and I was told they would charge me a $50 less than the other tax service I used last year. When all was done I was charged over $500.00 for the tax service, when I asked why the amount was $500.00, the tax preparer told me because I had 6 W2s and a 1099 and two different state filings, so I asked her if I could see the calculations to view how much each additional fee was that totaled to the amount over $500.00 and she displayed a screen after she took a black cover off the monitor, and said that she could not pull up the calculations, the system wouldn't let her. Shouldn't the coupons the fees for the service be presented up front and the screen made visible?

Last year, we made the mistake and used Jackson Hewitt. The lady was rude when completing them, entered our twins social security numbers vice versa. Then we got audited. We purchased their "guaranteed audit support", and what a joke! We went back and let them know what was happening. She was like "Oh well, just fax the info!" Really??? What about your Gold Star Guarantee? We have faxed the stuff needed to the IRS, but keep getting the run around. Here we are one year later still battling for last year’s refund. Total waste of the 590.00 fee she charged us! We will NEVER use them again. Worst service ever!

I decided to use Jackson Hewitt tax service to file my 2013 taxes this year. I used them 2012 and had a good experience so I went back to the same location (Walmart O'Neal Lane Baton Rouge, La) to utilize JH tax service again this year but had a totally different experience this time. First, I had to wait 1.5 hours along with 10 other people, who some actually left. Because there were so many people I knew that there was going to be a wait but after 1.5 hours not one tax preparer informed the waiting customers on what the hold-up was.

Well I filed with Jackson Hewitt for the 3rd time and it will be my last. I went in on the 17th of Jan. The Office manager didn't honor what the last Tax preparer said if I filed this year. She said she would knock off a 100 dollars. He only did $25 and I felt uncomfortable the whole time cause he, the Manager, was hitting on me. Tried to give me a hug and he asked me not to go. Gave me his cell number and told me if I wanted to party to call him. I felt So out of place. All I wanted to do is file and that be the end of it.. He also signed me up for this gold warranty thing and he never said it was gonna be a charge... Almost 500 dollars is going to be taken out...

I went in to filed my taxes at one of the branches in Rochester downtown area on (Franklin Street). I have filed my taxes with this company two years in a row, I only paid $45.00 for my taxes maybe a little more. I made $21,000 for the year, I have one daughter, my forms are simple I do not own any property. This year I end up owing $427.00 for filing a simple tax form. I was told the fee went up because they changed banks. I don't know anyone that charges that much for a simple tax form. I think I was ripped off. I signed the papers and was told that they would not be processed till that night.

Well I must say I was shocked this year when I went to have my taxes prepared at Jackson Hewitt . They said the only location available at that time was about 45 miles away from where I lived. I was shocked but I assumed it was due to the fact that I always get my W2s earlier than most but I was wrong. They don't have any other locations anywhere near me and I've had to go back 3 times to sign my final state papers because they didn't even have the new paperwork available to be sent to government when they decided to do my taxes and then they only had 1 young woman there to deal with half of Michigan trying to get their taxes done and answer questions etc., etc. and she had already quit once that day but I guess someone begged her to come back.

$50 Gift card for switching - I went to the Jackson Hewitt located at 7060 Natural Bridge rd. located in Normandy, Missouri. The lady who handled my preparation didn't offer it to me. She told me that I had to ask for it and that she couldn't give it to me because my file was closed out. I read the sign on the glass and I just got done seeing the commercial and nowhere in the ad said that I had to ask for it. I would like to have my card.