Jackson Hewitt Reviews

This company is notorious for the employees not being paid on time, or sometimes not at all, some even have been paid with checks that bounced. The customer complaints are unreal. Last year's bank they were using refused to do business with them due to NSF. They were telling customers and employers that the bank was going bankrupt. A customer came in one day and said she called the number on her paperwork, which mistakenly was the bank they claimed went bankrupt! It was clearly a lie. There are numerous employees working there that do tax fraud. They all still work there, he just moves them to different stores!

The register drawer at this particular store was always open. It was broken, and again Richard ** was fully aware of this as I told him myself. He showed a lack of concern. The store manager Tawnya ** wanted to write people up for missing money, ranging from amounts of $20 to $5. The drawer was always open?! Hello! How do we know she didn't take the money? This Jackson Hewitt franchise is clearly unorganized, and ran by a family that is dishonest. Also this franchise is giving all JHs a bad reputation, and name. I had many customers come in and complain, and that they would never do their taxes with JH, and would tell all family and friends not to either. We were "supposed" to have employee contracts. They would not tell us our wages until we got the "contract". This was in January that we were hired; the contract was written up on January 4, 2010. We were to turn them in on or before January 15, 2010, or it would be considered not valid. I did not receive the contract until January 23, 2010. I did not sign this contract, as to me it was already null and void since I did not receive it as I was supposed to. We did not receive any training. I was put to work on January 4, 2010. I had no training at all, and worked for 10 hours with no OT paid out to me still to this date. We are to be paid on Saturdays at 7 pm, they claim, which is normal business hours. They close at 7, most of them close a few minutes earlier than 7 due to management meetings, so in reality most paychecks do not get handed out until Sundays. The pay checks go to the area in which you work, not at the store you work! You can work in Cheraw and live in Hartsville, not get your check because you are working until 7. So clearly, the pay day is a farce. There was too much dishonesty in this company with upper management and owners that I felt it necessary to leave my position. I also feel it is my duty to future employees and future customers to tell what is going on in this Jackson Hewitt franchise.

About two weeks later, there was an advertisement on the television from Jackson Hewitt. The advertisement states that they would do your taxes for $50.00 less what a person paid last year from H&R Block, etc. So I called the manager at Jackson Hewitt (Shawna C.). I told her the situation and that I had my receipt from last year from H&R Block and I would like them to honor their advertisement. She kept telling me that she would check with the regional manager and would get back to me the same day. She never got back to me.

I kept calling Shawna and finally she said that her regional manager was out of town but that she would leave him a message and e-mail but that he does not check his e-mail. What manager does not check their e-mails? Anyway, I have not heard from them at all. I am out about $24.00 because Jackson Hewitt is not honoring their advertisements. Ironically, if they would just pay me the $24.00, it would bring my balance to what the initial estimate was to begin with. Most companies (especially nowadays) would want to make their customers happy. I guess Jackson Hewitt is not concerned about their customers nor should they be considered to be a professional establishment.

Upon waiting for our funds to be deposited into our account, we found out that Jackson Hewitt did not take the refund from our federal return, to which we had agreed. They took it from our state taxes, to which we had not discussed with them. After checking my Iowa revenue website and seeing that my refund had been deposited into my account, I purchased gas and other items, only to find, after an overdraft on my account, that Jackson Hewitt had taken my state refund.

I am very angry and will never file taxes with Jackson Hewitt ever again. I will not recommend this tax service to anyone. This company has some very shady practices that need to be stopped. When I contacted Jackson Hewitt, the office manager stated that I had signed a paper stating that I wanted my fees taken from my state refund. I explained to her that this is not what was discussed with the preparer. This has caused my account to be overdrawn and I have been charged several overdraft fees.

She told me I have to wait for the irs to release my money in order to get my money. Ok so what’s the use of going thru Jackson Hewitt if I have to wait for the irs. I am so mad because I had important things to do. She told me I should receive my money by February 5th. It’s now February 11th charging me all this money for nothing. One of my friends did her taxes after me with Jackson Hewitt and she got her money on the 5th. How that happen. I don’t know.

After telling them what to do then, coupons appeared out of nowhere for $100 total off. They gave us a guilt trip for walking out like we wasted their time. We went home and went on H&R Block.com and did our taxes for $15.00 and got $100 more back.

I told the preparer that I wasn't satisfied with her work. After going through the stress of her making mistake after mistake, she said, "You have to sign at least 10 times." I had to tell her to explain to me what the was doing because she didn't explain nothing whatsoever. I said to her again, "I wasn't satisfied!" I called on Monday to see if my refund was approved and they gave me another number to call the corporate office. So I called and they told me that they didn't have anything on file. I called back to the tax office and there was nothing.

So I called Tuesday to the tax office and asked about my refund. They told me it was on hold because there was a discrepancy and they were going to send it again. So I called again to the corporate office and they told me again that it hasn't been filed. Whats going on? So on Wednesday, I called again and they told me that they had made a mistake to add another note to my taxes. My taxes were filed until Thursday, instead of Saturday.

My "RAL" refund wasn't approved by the bank "Republic Bank" because of the preparer who made mistake after mistake. Hence, my refund is taking longer than I expected--four days more. I had to call the district manager which he told me that I was only upset because my refund wasn't issued on one business day. I told him that I expected my refund within one to five days! I wasn't satisfied at all with the work they had done. He told me that I was only getting a refund from the bank $40.34 since the RAL wasn't approved. Now, I have to wait after the 12th through the 18th to receive my refund.

They ripped me off. I could have gone to H&R Block cost less and would have gotten my refund sooner. I was going to pay my bills my truck payment. This has delayed all my payments. They are not explaining correctly. The district manager wasn't too much of a help. He told me that I would get a discount for next year's income. But I'm not going there next year. This is the first and last time I go there. The only reason I went there because I was supposed to get my RAL in one to five business days! Don't go to Jackson Hewitt!

I called last week on the 7th see if my check had came in. The preparer that filed my return stated, "It looks as if your RAL was declined and it would be another week or two." Then he said, "Let me see when your disbursement date is," which he said would be Friday, the 12th. I replied, "I didn't apply for the RAL, I applied for the AR." This is what I applied for, that same thing last year and I got my refund in five days. The check was at the office waiting on the 5th of February. I asked him if I would get charged for RAL that I didn't apply for and he said, "No, but my papers state that if you apply for it and are declined, you still will be charged the fifty something dollars."

Here it is, February 9th and still there's no check. I've called the teletax number through Jackson Hewitt and the IRS and I can't get any info about my money because it says the social security number has not yet reached their system, so I guess I'm waiting it out until Friday, February 12th. I know one thing for sure. I don't recommend them to anyone and this will be my last year filing with them.

The branch I visited said that they wouldn't do RAL so I accepted the 8-15 day refund and she prepared my taxes. My refund amount was a nice surprise and I figured on having it by the following week. I have had a trip to New Orleans planned for several months now, including two job interviews the week of the 15th. As of yesterday, the IRS hadn't even heard of me this tax year, which was already day 5 of my 8-15 day refund wait.

This morning, I checked the IRS website again and they at least heard of me now. They are estimating my return by the 23rd! The 23rd? I did my taxes on the fourth! My entire trip is ruined and my job interviews will need to be cancelled. That's 19 days and from the sounds of what you're all saying here, I probably won't even see it by the 23rd! Then, to make matters worse, I asked to have it put on iPower card. It looks like that was another mistake. I thought it might speed up the process but if they don't even have a bank, then how will they even deposit it on my card? Let's get rid of the loan shark franchises!

Well, we called them and we were declined. They didn't know why, so we said we need our taxes back so we can go somewhere else to file. they said oh no we can't do that cause they already sent them in. When we found out that no, we could have gotten it back. It has been two weeks now and we are still waiting for our taxes. After being lied to, they kept saying oh it will be here the next day. It will be here the next day and it still has not come. We're promised again that it will be here this coming Friday. All we can do is hope. We need our money!

Cause of this, we were promised our money a certain day so I used our rent money to pay bills cause we were promised it by a certain day. By now we're out of money and I have a 4-month old baby who needed diapers. We needed gas. We're down to one car cause my husbands motor blew. So my husband went down to Jackson Hewitt to get our money. He told them they would have to call the cops to get him to leave. Then they said oh if you write us a post dated check, we'll write you a check for some of your money. So he came to get me. I asked them why do I have to give a post dated check for my money that you owe us? And she said oh you don't have to.

Finally we got half of our money and then my husband went down to the local IRS office and found that we do qualify for the child credit and we took it to H&R Block to have them fix their mess. We found out we have way more money coming back to us. Don't ever go through Jackson Hewitt. We tell everyone we cannot go there. We even stopped a lady at Wall-mart who was trying to go there and she threw the stuff away from them. I hope people will read this before they go, so this won't happen to them.

The next morning, I received a call stating that I had been declined by their bank, and that it would be 8-15 business days before I could expect it. Not sure why, since my credit is better than it has been in the past. Now I have spent $394.00 to have J-H prepare my taxes for nothing. My tax return was simple and I could have saved the $394.00 by doing them myself. I believe there will come a day when we see Jackson Hewitt get caught with their hand in the cookie jar. This is not the way any business wants to treat their customers (loyal customers). I will not be allowing them to make my hard earned money ever again. They will make a load of money this year on all of their customers. God have mercy on Jackson-Hewitt.

Banks are also becoming more strict with loans because of the economy. They cannot afford to lose money, especially now. And everyone should know, I would think, that 8-15 days means business days, as in Monday through Friday. I think all of these things are just basic common sense and these complaints are indicative of an epidemic in which many, if not most, consumers exhibit enormous ignorance. Do not be afraid to ask questions and do not ever leave any business interaction without fully understanding what is transpiring. It is your money, it is your responsibility to make sure you are fully informed of what is going on with it. One last thing, a lot of people seem to think they are still going to get charged for the RAL fee if it is declined. I was told by my Jackson Hewitt preparer that this amount would not be deducted from my return if the RAL was declined (which it was). When I receive my return, I will make sure that I was not charged that fee.

Today being the 11th day, I called and the girl who did my taxes and is in charge of that store got offended because I am taking it out on Jackson Hewitt. She gave me a number that I actually got to talk to a human as where I have been asking all week and got their number that you couldn't talk to a human. Sounds pretty fishy to me. I told her and the guy I talked to that I have read the consumer complaints and she said this is the first she's heard of that.. Yeah I am just so sure. She claims that it's everywhere and this is the worst tax year.

That's [a lie] because I work in a restaurant and talk to a lot of people and no one else has gone through this except for me and why; because I am the only one who used Jackson Hewitt. The guy gave me a line that I must owe someone money and that's why I haven't gotten it and i will get a letter in 8 to 15 days. Love that line 8 to 15 days! I contacted the IRS website and no problems there and I don't owe any money to anyone so how bout another story. I am fuming right now and getting ready to contact consumer lawyer. Anyone know any good ones please pass it on. Oh and my advise...Do not use them. They are a scam. Never again next year I will e-file like I should have. But like all of us, I really needed it. Good thing my son who by the way used Liberty Tax got his the next day, loaned me the money to pay my bills and rent.

The only reason I decided to use a tax service was for the convenience of receiving a Refund Anticipation Loan without waiting for the IRS. The price for convenience seemed fair enough, therefore, was worth it. This year, I feel cheated and overcharged for a service that I did not receive. I was told that I was declined for the RAL and now I will have to wait 8-14 days (definitely 14 days). I did not need Jackson Hewitt to prepare my taxes. I have a bank account. I could have completed an e-file form online for $30, tops. I will never use Jackson Hewitt again!

The offices are offering these services with no real idea that you would not be able to get direct deposit or check. I have no idea of the relationship; his advertisement reads like Jack-Hew is all part of this, but they quickly distance themselves at a sign of trouble. I need this card cancelled!

They actually were a lot closer to $500. Little did I know that I was being charged for a service that is identical to the free IRS direct that comes with the basic filing and gives you your refund in the same amount of time. Also, I would have qualified to eFile for free online due to my income level for last year. So basically, Jackson Hewitt has stolen $500 from my family and I am quite pissed. I will never use their service again and will make sure that my friends, family and anyone who will listen never does either.

I got all papers signed and left. I started calling the 866 number that I had to check the status of my refund. But it is not accurate or updated regularly, because I went online and found out about the refund. I called the office of Jackson Hewitt to express my concerns over my refund and was told that I would just have to wait for their supervisor to say when the money is in and that the banks are doing credit checks since the economy in a recession!

I'm like "What does the recession have to do with my money!" I have bills pending, food is needed in my home, the roof is leaking, and I thought I would have been able to handle some of this by now. I am seriously thinking of using another tax service next year! To me, I feel like Jackson Hewitt doesn't much value its loyal customers and the fact that we put our trust in them to provide a service which is not free or cheap!

During that whole time, he never asked about my home or mentioned anything about the home buyer's tax credit. So, I said, "What about the first-time home buyer's tax credit?” He then said, "Oh. Oh yeah." He then proceeded to ask another employee there how they do the first time home buyer tax credit. The lady he asked came over to us and stated that they don't have the proper form to do that yet. My wife asked her if none of the tax preparation offices have it, or it's just them. The employee of Jackson Hewitt then said, "No, it's like that for everyone.” The personnel there said we should go ahead and file, and we could do an amended tax return later free of charge. And, it would be no problem.

Later that day, we looked on the IRS website at home and found the new form for the first-time home buyer program for 2009. We called Jackson Hewitt and informed them that we found the form and asked if we could come back and have our return fixed. They said, "No, it's our software. We have to get the update from our corporate office. You know how it is working for a corporation." And then the lady on the line gave a slight chuckle. I did not find this amusing. I feel like we were lied to because if we would have known the truth, we could have gone elsewhere and received our entire return by now. I feel the employees there said what they had to say to keep us in that office and get their fees for preparing our taxes. Now, I have to wait at least until February 15th to file my amended return, and it cannot be e-filed. Needless to say, I will never be using Jackson Hewitt again as long as I live.

I also sent him a long letter, including this link of all the letter and which I am sure my complaint wasn't the first, now that I found this site. I have gotten on my Facebook, I am getting on Twitter, and I am going to create a YouTube of my experience, and until they fix this problem. We can not allow for big business, and banks to continue to take advantage of us. Everyone that is on the complaint blog. Get the word out on your Facebook and to everyone on your Facebook and ask them to spread your experience in Facebook, Twitter, YouTube and I am contacting CNN. Contact CNN. Contact your local news. No more being taken advantage off. It is over. We are tired. You are tired of being on the losing end. If we wanted to wait 8 to 14 days, we would have did Turbo Tax or did it through the IRS ourselves.

We are senior grandparents who are raising 2 grandchildren and have not had a problem with RALs in over 5 years until this year. Now, we are waiting 14 days, and were forced to pay $365 for a service that is offered for free by the IRS, and $50-$75 by other preparers in the state. We called the IRS and they said nothing is wrong with the tax and it is going fine but it was filed with them as a RAL. What's wrong with this picture?

River City Bank together with Hewitt Jackson knew from the very beginning they were not going to give many RALs this year and were very discriminating who they would give them to. They both failed to disclose this information to their customers, in hopes of collecting the higher rates which is going to profit them in the millions of dollars this year.

This is a very sad situation of malicious intent for profit directed at American's poor, senior, and disabled population. At the very least, this should warrant a class action suit and should also include imprisonment in the states which laws have been broken and provides such remedies for the poor, senior and disabled. Do a Yahoo Search "River City bank Rals in 4 states scary situation" you will note that various stock and banks are also aware of this situation and just sitting back and watching.

We are senior grandparents who are raising 2 grandchildren and have not had a problem with RALs in over 5 years until this year. Now we are waiting 14 days, and were forced to pay $365 for a service that is offered for free by the IRS, and $50-$75 by other preparers in the state. We called the IRS and they said nothing is wrong with the tax and it is going fine but it was filed with them as a RAL. What's wrong with this picture?

River City Bank together with Hewitt Jackson knew from the very beginning they were not going to give many RALs this year and were very discriminating who they would give them to. They both failed to disclose this information to their customers, in hopes of collecting the higher rates which is going to profit them in the millions of dollars this year. This is a very sad situation of malicious intent for profit directed at America's poor, senior, and disabled population.

After Andy finally gave me his attention, he asked how he could help. I told him I was afraid it was going to be a little complicated because I had 4 different states. He immediately stated finding excuses and told me I should go to another store. I said, "You've got to be kidding me. I've been waiting for 45 minutes and now you're telling me you don't want to do my taxes?" He said he could do them but didn't think he could do as good a job as another store. If he can't do complicated taxes, he shouldn't be there. The friend of the lady whom he was doing taxes before me was from New York, so she had 2 states. After I got up and walked away, I went back to get his name and sure enough, the couple that I think he knew was sitting there. I honestly feel he blew me off to help them. Or, he actually isn't qualified to do a decent job.

In late 2007, I lost my home and my children and I became homeless. As I went by my old home to check my mail, I had received a letter from the IRS saying there was a mistake in the amount of $1800.00 on my 2006 return. I immediately contacted the IRS and explained to them that I had JH prepare my return and I was lost! I went back to JH and they asked me if I bought the gold guarantee. I assumed, as most individuals, that if I pay for a service and they make a mistake, that they would be responsible to fix it! Wrong! The story gets better. I went back to them in 2008 for an electronic filing of my current return and an amended 2006 return (which I had to pay for, yes, I had to write them a check for $128.00, check no. ** to fix their mistake) to amend the 2006 return and electronically file the current year. (I bought the gold guarantee) I only went back to them because they were familiar with this mess.

I have spoken to a guy named Ambrose. He assured me throughout 2007, he was aware of my situation and was going to fix it! He was mumbling form letters and numbers that had to be filed with the IRS. Apparently, this never happened. Hence, the amended return I had to pay for and they were to send in, and it could not be filed electronically. So I paid, wrote that check, their mistake they promised to fix. And guess what happened? They forgot to send in the amended return! I am thinking it got filed and someone screwed me again. I have called and called and made a case number with the corporate office.

I have had one call in 3 weeks from guess who? Ambrose, the boss of the North Point Branch who has told me more stories than the Bible, and now he is having his staff lie to me when I call. How hard can this be? Seriously, how hard can this be? So as I of now, I am assuming I owe the IRS $1800.00 + interest for 3 years all because of a mistake this company made and that I have paid for many times over. I need help! I am working in this terrible economy and I am terrified my rent check will bounce because of the IRS seizing my money. How can they do this to customers and not even give me the respect of a call back or an update. I am sorry, a truthful update. Has anyone else experience this?

Finally, she hung up and told me again, "Oh, that was my niece." First thing she told me, "You know, your husband needs to be here to sign." I said, “Can we do the paperwork and he can come by tomorrow to sign, or can I take it to him to sign?” She then said very aggressively, "No, I said he needs to be here." At that point, hearing her tone of voice, I knew that this would be a bad experience. I said, “Okay, thank you,” and told her that I would prepare the taxes myself, or go to H&R Block, which I have had good experience with them. She then handed me the sheet of paper with all my personal information back. I stood up and asked her for her name. She gave me her first name then she said, “And what is your name?"

Again, she was very aggressive. I said, “You do not need my name.” At this point, she stood up, grabbed the sheet of paper from my hands, and tore it three different pieces including the top, which had my name on it. I tried to grab the paper back from her, but by looking at her behavior, I let go. She again very aggressively grabbed the phone and said, "Here, do you want to talk to my supervisor?" I said no and that I would call her tomorrow and left in tears and feeling threatened by her conduct. She absolutely had no customer service skills. She was very unprofessional and rude. On my way out, I spoke to the Walmart Manager and explained to him the situation. He gave me the business card for the main number to Jackson Hewitt to report the incident. Overall, again, I felt threatened by her behavior.

The next day comes and they keep acting like they are too busy to talk, but telling me that they have a pile of checks just haven't had the time to look at them yet and I should be receiving a call soon. Hours go by, so I call again, I wasn't approved for the ral, but I should have a check on the 5th or the 12th. I forgot to mention they couldn't print my paperwork, the computer wouldn't let me sign, so they tell me to leave I can. They charged me the exact same amount for the 8-15 day as they did for the ral. If that ain't hustling what do you call that. It is cool to hustle as long as you are not ripping people off. Give them what you offered before you received their money. Never again.

Well, tomorrow will be 6 days and I still don't have my refund and I paid over $400 to them to have this done! They keep telling me "let me get your number and give you a call back " and then they don't. I had one call back from a lady named Karen in the Greenville office. I will never use them again and I will tell every single person about my visit with Jackson Hewitt! Oh, also I called the 800 number to the corporate office and they told me that there was nothing they could do about it. And I am sure that typing this up will do me no good either but there you go.

I start flipping through the paperwork that Jackson Hewitt provided to me on the day I'd done the return and noticed a phone number for the bank Jackson Hewitt is currently using (Republic Bank). I call the 800 number provided, which is a tax return info line, as it turns out. I entered my info and the automated teller at the other end tells me, "We have received your refund, but are unable to process at this time. Contact your tax preparer for further details."

Well, I did that, to little avail. Then I decided to try calling Republic Bank on my own. While I was waiting for Republic Bank to call back, I got through to someone there, who informed me that JH had never sent the application and that they had our tax refund, just nowhere to send it. I called JH to inform them of this problem and I hear, "Well, I've got to call corporate HQ, I’ll call you back." This was hours ago and I believe I'm going to be trying to fix this problem with very little support from JH.

For an impatient person like myself, who pay some regular Joe $200-300 to do our taxes, maybe we can all learn from this and do our own taxes from now on. The consequences resulting from this our own doing, however, the tax service cost $300 and I could've gotten my taxes back faster by e-filing myself.

I filed head of household, 2 children, and Earned Income Credit. Never, and I mean, never before have my taxes cost me over $100.00 to prepare. I went to Jackson Hewitt, because they were recommended to me for a quick refund.

Anyway, after informing this lady that I am not paying over $500.00 to file my taxes, she got on the phone with "corporate," and they came down in their price to $175.00 plus bank fees totaling $236.00. Big difference! So, still thinking this was high, I agreed, because she wanted $50.00 if I decided not to finish, which I did not have. On January 22, I checked the IRS website and was notified that the funds are scheduled to be direct deposited on January 26.

On January 27, I called Jackson Hewitt and told them that I have information from the IRS that the money was direct deposited into their account yesterday, January 26. I was told they haven't heard from the bank yet, but yes, a check should be ready to be picked up tomorrow. I never received a call back, so I called again on Friday. I gave them a whole day to get the check.

I called on Friday, and I'm told that the "manager" has been working very hard onto getting my check and that it was supposed to be here this morning but it still did not come in. Now, to my knowledge, at that time, my refund has been sitting in their bank since Tuesday and no one seems to know why I haven't gotten a check. I was told that the manager will call me back before 2:00 pm. At 4:00 pm, I called back, and after giving all my information again, I was put on hold, and after about 10 minutes, she got back on the phone and told me that "he has been very busy but he is going to call me right back."

At 7:00 pm, I received a phone call from the "manager." I would call him by his name, but I cannot pronounce it. He had a very thick accent that was hard to understand. At any rate, I am told by this person that there has been a huge "technical" mistake and my money was sent back to the IRS because they (Jackson Hewitt) had no record of it. Therefore, they sent the refund back to the IRS, and I should be getting a paper check by the IRS on February 5, which seems to be the blanket date they are giving everybody.

I told him that it was not acceptable to me, and I want the check that was promised to me and I want it tomorrow. He told me there is no way he is going to cut me a check when they don't have the money to cover it. I told him in a very matter-of-fact tone that I want something done and I want it done tomorrow. It was their mistake and I want it corrected. He said, "I will call corporate and see if there is anything we can do. I will call you back in an hour."

After not hearing from him the whole rest of the evening, I called back at 10:00 am (opening time) and was told he would not be in until noon. I called at 12:15 pm, asked for the manager, and was told he wasn't in. I said I would call in 30 minutes. I waited 2 hours and called back and got another person on the phone that I have to explain the whole situation again with all my information, just to be told that I would get a check that would be released from the IRS on February 5.

After several attempts to try to get them to correct their mistake, I decided to wait until Monday, today, to call the IRS, since you have to wait 5 days after the direct deposit date to call. I got the IRS on the phone, after waiting 32 minutes, and I was told that the funds were actually deposited on January 19. The date that the IRS gives on their website is always about 8 days later, then it is actually deposited according to them. I said, "So Jackson Hewitt has had my refund since January 19, correct?" The reply was "Yes."

I asked the very nice lady at the IRS (truly she was very helpful) if they have any record of Jackson Hewitt sending it back to them and that they (the IRS) is cutting me a check on February 5. She replied, "We have not received the money back, which is very uncommon. And even if we had, it will take up to 3 to 4 weeks for a paper check." She has absolutely no idea how Jackson Hewitt would know a date that they would be sending a check. Plus, my refund which Jackson Hewitt has had for almost 2 weeks now has not been returned.

I call the JH branch back and told them all the information that was given to me by the IRS, and they just couldn't believe that the IRS told me they have "no record of cutting me a check on February 5, because that is what her notes say." I asked her who at the IRS told her that, and she had no idea and that it just says that in the "notes."

I explained again, very nicely, that I will not wait any longer for my refund that clearly has been either sitting in their bank or spent by them. This is a $2000.00 refund that I was expecting on Friday, with which I had plans to leave for the weekend with my children, and with which I had promised to pay a debt off that day. Now, I have to tell my children we weren't going anywhere and look like a complete liar to the individual that I owe money for a loan.

I was told by the lady at JH that she would look into what is going on with my refund and will get back to me. I, of course, told her that I have heard that over and over again. She said, "I can't make any promises, but I will look into it." I asked for a corporate number and was given the 1-800 number. I called them and asked for the direct number to corporate and was told that I have to have an extension in order to speak to someone at corporate. I asked for a list of extensions and I was told it was "classified."

I cannot get a hold of anyone to give me my money that Jackson Hewitt clearly has and has had for several days. This is not a loan; it is my full refund, and they are sitting on it! I do not know where to go from here. I am afraid I will have to wait at least another 30 days to receive it, if I do at all! This service needs to be stopped immediately for conducting service. I have only started with the complaints. My next step is a lawyer, so now my refund is going to cost me an arm and a leg. Way to treat the general population that is just trying to get by with what we have, Jackson Hewitt. Very corporate of you!

I could have filed online with the IRS and not have had any fees or I could have filed using Turbo Tax and gotten a direct deposit for less than 50%. Now I may get my refund 2/12 or 2/19 according to Jackson Hewitt. I have filed a complaint with my Secretary of State and will be filing a complaint with the IRS. I am experiencing some economic hardships this year which I have not had in past years and really was counting on this refund to get me over the hump.

After seeing how much my fees were, I asked him why the fees were so high. I told him last year my fees were $524 for a simple 1040, how come the fees are always changing each year. That's when he told me that the fees are based on my gross income and some of the fees go to the tax preparer and the manager as commission. I told him that I wasn't going to pay him $724.00 or the $69.00. I told him this was a scam and I was going to seek legal counsel to get to the bottom of this. That's when another tax preparer came to his desk and asked me how much money would I feel comfortable paying. I told her she should be charging me a set price e.g. short form 1040, etc.

The manager came over to the desk at that time and asked me if I wanted to leave and I said yes and she told him to give me my W2's and told me I could leave. I want to have Jackson Hewitt audit for the 10 years prior for each year they prepared my taxes because I think they're scamming their customers out of money. Their charging consumers based on how much money their gross income is instead of charging base on the tax forms used. My charges was $724.00 for a short 1040A . I refused to pay. I will go back to Jackson Hewitt on February 1, 2010 to get the name of the gentleman that worked with me.

So he said the computer did not give him any other options so he called a supervisor and they told him I didn't qualify, but he had never applied for the credit line for me in the first place. Then the supervisor told him to do a rinse on his system and try it again. Still no option, he apologized and told me the soonest I can get my taxes will be 8 to 15 days, and because of the economic situation they are not really offering the RAL and told me I should have my taxes by February 5 2010.

Well, I went on the IRS website and was told I should receive it by February 9, 2010. I called Matthew and he pretty much laughed and said, "Well, everybody else has been getting their return in the 8 to 15 days and mine is well over that timeframe.” He said, “Maybe it's because you are getting such a large amount that they want to look at it more.” But my complaint is they need to be consistent. I've been with Jackson Hewitt for 7 years and never have I had a problem with them until now. He told me that he will refund me $44.00 if I don't get my taxes on February 5, 2010. That doesn't make everything okay.

They have my state refund but I still have no check from them. I think the government should investigate Jackson Hewitt for fraud because they are advertising a product they won't do and taking a large chunk of refund money from people who could have filed online for free to wait 8 to 15 days for a check. I am getting evicted because my rent is past due. I have three kids and nowhere to go. My car payment is past due and they are trying to repossess it. I think we should all file a class action suit against Jackson Hewitt and their new bank that are ripping people off and stealing money for a product they won't deliver.

I am 30 days behind in some bill. I am one of six people working in my home. I made payment arrangement with these places to keep my lights on, my cable on and my phone on; and I have no money to feed my family! I would have been better off filing for free online!

I told her I’ve never had any problems with my taxes and I always got my refund by direct deposit or the next day. She said we will not have any issues. She first quoted me a low return and she realized she forgot to add my dependents. After placing all the correct information into her system, she said she lost my whole file. She had to call a supervisor from another store to help locate my file. After he located my file, the problem is that she still was unable to print my file. She asked me if I wanted the Gold guarantee package and at that time I declined.

After waiting an additional hour to clear her mistakes, I asked her is there anything else I needed or anything else she needed from me. She replied no and she apologized for the errors and she'll see me tomorrow and then she'll give me all printed copies and my refund. I reminded her of my $25.00 coupon. She said she has applied it already. The next day I called Vivian and she said I was declined. I said what? She said because of the recession most everyone, no matter who does their tax returns, is being declined. I replied you never disclosed to me that there was a chance I couldn’t get my return or I wouldn’t have taken a chance with you. She said I think the bank we go through does a credit check. I ask why didn’t you disclose this information. She said I should have my return by the following Friday.

Oh, I was so upset. I told her that I have so many things due from my car note, a place to live (I applied for an apartment that is waiting for there deposit and first month rent), bills, my daughter has a busted ear drum that she need more medication, etc. I drove to Wal-Mart to get all my paper work (tax preparations) and asked if I can take my taxes to someone else and she said no or I will be audited.

I asked for her to adjust my taxes for the bank fees for the loan and to add the Gold package because there has been too many things had gone wrong. She replied ok. She said I didn’t have to go over my paper work and I didn’t have to sign because the day before I signed there’s electronic key pad. The final straw: I receive a letter from the IRS stating that there is an error in my return of $233.00. She finally printed my documents that are failed and not readable said HR printer ink is not working right. I live in a motel with a friend because I couldn’t pay my share of the rent. I couldn’t move in to the apartment I qualified for because of this hardship. I had my auto loan company to a post date payment for 01/28/10 for my 2 months past due payment. I had to go to a local shelter for food for myself and my family. It has been a domino affect. One thing after another.

Okay, so I called on Monday. No check. By now, I am angry, telling him that I could have gone anywhere or done this myself for maybe like $30 if I was going to wait this long. I complained that I wanted some of my money refunded because the service was not delivered to me. He said to me "Jackson charges $417 whether you get a paper check in two weeks or you do a RAL". I argued, this is not true. If that was true, everyone would get the next day service. He continued to say "yes, this is true".

I called the corporate office to make a complaint twice and got disconnected twice! Then I called another office to verify the fees. I was told no, the preparer was incorrect. We should not be charged if we do not receive the RAL. So she said my fees were not down to $386 and that I would get a separate check for the difference to correct the problem.

In the morning, I had called the bank that Jackson uses, which is a bank in Kentucky called River City Bank. This is a new bank they started using this year. They told me that my return came over electronic and as a paper check to be delivered in two weeks! I called the IRS and they also confirmed. When I called the preparer later in the afternoon, after he spoke with the bank, he flat lied to me and told me that my RAL was declined when in fact it never came over as an RAL but a paper check. Supposedly because of all my phone calls and complaints all over the place, I will be refunded some of the prep fees (about $140), which I am still trying to either get that money or get something in writing.

After all this, I will never use Jackson again. Next year, I will file my own taxes on the IRS website and just do direct deposit. Please continue to complain to every source you have and make sure you get a refund for some of your fees for not receiving your RAL. I, too, was anticipating the loan the next day because of the economic situation and the desperate need. This has had a high impact on my situation and not to mention, the stress of all the phone calls I have had to make.

After this indignity, he does our taxes and tells us we are getting our RAL. Of course, we were denied. Then we go back the next day and confront them. They claim that they have a stack of checks, as if we are the only ones in Tampa not approved. We are scheduled to get our loan on Feb 5th or 9th. I could have filed myself for free. They charged us $400 out of a $2,400 repayment!

We needed that money to catch up on bills. We were lied to and they knew full well Republic Bank is not approving loans. After further investigation, we learned last year they knew this year there would be no RALs. They say we will not be getting a refund for them and charging us for a RAL. Now, we have to wait on the IRS. I could have saved money and time by not using them. Why advertise a product that does not exist.

Now, need I say I was referred to Jackson Hewitt by a respectable friend. I was told I will receive the funds the next day. I called the 800 number I was given, but long before that, I looked at the papers the lady stapled for our records. The face sheet states, "thank you for choosing Jackson Hewitt Tax service. Your 2009 income tax return has been completed and filed electronically with the IRS in Philadelphia Processing Center, and if approved, you can expect your RAL in a little as one day".

Now, this is after the taxes are filed. They are such liars. I will be at this branch protesting and stopping people from filing their taxes with this company. Something needs to be done about this. Like many others, I was told I have to wait 8-15 days with a $428 tag on the end of it. I hope this matter gets resolved. Further, I was trying to keep our lights from being turned off, tithing in church, and all sorts of things that I needing to pay for.

They are legit and she tried to make me look like dog ** in front of several other customers and employees in the office! They proceeded to tell me we could not use the rentals a rentals (explained well, but still with a note of "you are so **" whereas this is the part where my Master's Degree mind knows I should let her self-pride smack her in the face with someone else, but I am PO'd). This is where some comment was made about cost and I said "Wait a minute, what is this costing? Because if it is over a certain amount, I want to stop now". I was told not to worry, it won't be that much by the manager. Well, wrong! The $89 charge turned out to be $410! When my husband came in, we did take our things and leave, not paying them.

The young gentleman there (apparently a recent immigrant from somewhere, with an accent so heavy it was hard to understand) could hardly function without calling a supervisor first, wasting time over a question he should have already known the answer. Having no time to waste (locked out of our house, desperate, remember? ) we went to the next nearest Jackson Hewitt location.

The office supervisor did a warm & competent job in preparing our taxes. We explained our emergency situation to her, & how important a next-day refund was to us due to our situation, as well as admitting that otherwise, I would've done the taxes myself. This is an important fact to bear in mind, & is at the core of my complaint with Jackson Hewitt's services. She was kind, patient, & knowledgeable in helping us navigate through what we needed to do. This makes what happened at the end of our transaction with Jackson Hewitt's services even more suspect.

Remember, we had explained up front when we first sat down at the supervisor's desk how important & crucial a next day refund was to my entire now-homeless family. Moreover, this was explained to a woman with 30 years experience in tax preparation (by her own words) and undoubtedly several years experience within the Jackson Hewitt organization to have risen to the position of Office Supervisor. After the two hours of work to slog through our brief foray into retail business, then we find out that self-employment income disqualifies us for the one reason we were there in the first place. We were left feeling obligated since she had spent all this time with us.

Meanwhile, she did or said nothing that would indicate our right to walk away since our chief goal (which we disclosed as soon as we sat down at her desk) was not met.This was inexcusable, & strikes me as a deceptive sales practice since our preparer knew what our situation was & through her vast tax-preparing experience with Jackson Hewitt, no doubt knew the next-day refund policy concerning self-employment income, but did not disclose it up front.

This deception cost us $385.95 for a refund that we would've not gotten any sooner than if I had e-filed (via Turbo-Tax). That included charging us $49.95 to issue the check. In addition, I am forced to conclude that this is apparently company policy, not to disclose such important information first, since she was otherwise so extremely pleasant & helpful. In addition, blaming it on the bank that Jackson Hewitt runs these transactions through is not a valid excuse either, which was explained via previous paragraphs concerning the their experience.

Due to these factors, I can only conclude that we were victims of deceptive sales policies set at Jackson-Hewitt's corporate level, that have much more in common with a shady used-car dealership than a nationwide tax-preparation firm. So, much like our experiences with Jackson Hewitt, here's what my policy will be concerning this matter:

First & foremost, they have seen the first and last dime Jackson Hewitt will ever get from me or any member of my family. We were willing to put up with the exorbitant fees & interest of a next-day "refund" at rates that would make a loan shark salivate, as the price we had to pay to have a roof over our heads. We are not willing to do so under these fraudulent circumstances.

Next, I will avail myself of every local media outlet with a consumer affairs division & send them a copy of this letter. I don't think I have to tell anyone that the fact that Jackson Hewitt advertises with these same media outlets will not shield them. Car dealerships tried that concerning disparaging articles about their sales practices that have appeared in newspapers & TV stations across the country, only to have that kind of finagling & advertiser "boycotting" struck down in several court cases concerning the rights of a free press.

Next, we have the internet. I will be visiting as many consumer-protection sites as I possibly can to spread the word about how this all went down. Geometric progression will take care of the rest. I have written the company so they know that I'm dead serious about taking these steps, & they will not simply evaporate due to the struggles we're having.

My thing is that I have been with them for 10 years and have never been not approved. My credit is no different than before. It's not great, but usually, this time of the year is when I try to gets some things in order. They know people are going though difficult times, and a lot of people who are laid off, and are just barely making it. I have always trusted them even if I think that the charge is high, but you sometimes have to do what you have to do, to get by.

I really believe that if they had a sign saying, "we are not giving out fast refunds," people would have filed some place else, or at least been given the option to go somewhere else. But instead, I guess a big company like that needed the money more than us. They should be ashamed. I did turbo tax for my son last year, and it was very easy, so I guess I'll try that for myself next year, and just wait.

They are not getting my business again. I needed it for my bills, like everyone else, and I have a son who is in college who needs money for his books and other things. Also, I have two more children here, and another one who is going to attend college this year--and who should be sending out his application now. You know, at Christmas, you steal from Peter to pay Paul. But this year, I won't be able to pay Peter as I have in the past. He will have to wait a little more time. I just hope my stuff don't start getting cut off.

So, I called JH and was informed that I also was denied for the ral. How is that possible being I got one on 1/4. She had no answer. She stated that I would have it in 8-15 days. Now, I'm wondering is it 8-15 days after the IRS accepts. Because mines has been processing since Monday, when IRS states within 72 hours. What is really going on?

I was told by another blogger that some have started filing complaints with BBB, in which I'm about to do. Because they knew that they was offering Ral's, but that was still advertising as if they were which is wrong. I'm an single mom and was looking forward to paying off bills. This has really set me back even further, being I made arrangement to pay off these bills when money was first expected.

Jackson Hewitt is actually not offering you a service that you can't do yourself, in the same amount of time, for no more than $30.00 tops. My fiancee filed on the 15th, same story as everyone else. He wanted the RAL but was told that he wasn't approved. They offered the assisted refund which he took, thinking that the IRS would take a month or longer.

I explained to him that e-file this year would be really quick. He filed on the 15th and yes, the IRS has scheduled to release his direct deposit tomorrow, the 29th. So he paid $388.95 for a basic tax prep, which included 1 W2, the child tax credit paper work for three dependents, and a schedule M. His tax refund--which he would have gotten in the same amount of time, on the same day they said they would pay--will now go into their bank account, be deducted this outrageous fee, then deposited into his account. What exactly are we paying this for?

I called the Jackson Hewitt rep tonight, and asked for a phone quote with exactly what he filed. I was told $99, his was $299 without the bank fees for the loan. Not two minutes later, this same preparer called him back about his complaint, and told him, "Well, I don't know who quoted her that, they were obviously mistaken." When I tried to call the number back, it wasn't even a Jackson Hewitt Office, it was the number to Western Container Transport and their message said that they were closed for the day. I don't know how they can legally do these practices.

Nothing is explained up front until after you've completed the process. The fine print for the assisted loan says, "You can file your tax return electronically or by paper and obtain your refund directly from the IRS for free." The IRS can deposit your refund directly into your bank account in as little as 8 to 15 days from the time you file your tax return. The preparers are not telling you that if you paid your prep cost right away; it would be less than $100.

I called H&R Block tonight also, and the girl was very clear that his taxes would not cost more than $60 for straight taxes without any RAL. This is ridiculous and needs to be addressed, what suckers are we not to read the fine print. Purposefully deceiving or not informing is the same as bold face lying to me. I hate you Jackson Hewitt, and I will definitely tell anyone and everyone not to use your service.

They have an 800 number for your tax information so I called. They asked for my SS number which I put in and my SS number was not on record with them. Well, how can that be if they declined my loan? So, then I called Michelle back up and advised her of this. She was flustered and she was like, “I have no comment.” What? No comment! Do you think you are talking to a reporter here? I am looking for my money. Well, she was like, “Give me your SS number.” And she was acting like she was putting it through the system and she was like, “Yeah, the IRS received your claim at such time and the bank rejected you on this time.” Oh really? Because when I called the number on the card at 8:00 am this morning, it stated that it was still being processed so how can you see that I was declined the night before.

This is horrible. I tell you, I will never ever go to them again. I mean I can see if the bank is really rejecting you but I don't think the bank is even putting out claims through. We are all getting a standard recording telling us we are declined and we will be receiving a check in 8 to 15 days. Someone should really do something about this. They got us for all this money and I can't even take my business somewhere else. Now I am locked in. They should be closed down so this won't happen next year. I am in negative balance with my checking account and thought I would have that money to cover it but got scammed.

When I first called, I told the person I talked to about my situation. She laughed and then hung up on me so I called back. She then put me on hold for 20 minutes. I hung up and I called back. She then put me on hold again. I hung up again, called back and I asked if she could leave my name and number and have a supervisor call me back but no one did. I called the office back and left a message for someone to call me back and they did not so I called back the next morning and left another message and no one called me back so then I called and spoke with another women and she said that she would leave the supervisor a message to call me but no one did.

I feel that they should let everyone know that as they walk in the door, if they are doing rapid refunds, they need to go elsewhere, not lie and wait until the person finishes their taxes to tell them lie. I want something done about this situation because I would not have let Jackson Hewitt do my taxes if they would have been upfront. I feel that Jackson Hewitt should not only rapid refund my check but also not charge me anything to do so for all the inconvenience they have caused me I am a single mom and really could have used the money right away.

They wait till you say ok to your amount, and get all excited to have your money the next day. Then, wham--you have to wait for your money for 8-14 days. Wow, wow! Are you kidding me? Well, I am just like everyone else. I will not go back to Jackson Hewitt again. Oh, by the way, I was told the president of the United States made this change. This was told to me by the manager! Wow, really? Well, then how come HR BLOCK still does the same day, next day loan?

They will never get any more of money ever! They lied straight to my face and if they do that, then I don't want them keeping my money! I will use TurboTax from now on--every year TurboTax will get my money! I’m upset by them lying to me and being so secretive in the whole situation. Even after I told her I needed to get money into the bank. I was so upset that my blood pressure went up and called my fiancé and told him what happened. He said calm down; just don't deal with them anymore.

I want my money back from them because they are nothing but liars as I found out the banks that had dropped them since they went bankrupt. And they are looking for another bank, so everybody is suffering because of the deceit and lies. Now I get to tell my child that we can't go because the money I was waiting on isn’t going to come in and I still didn’t get an answer as to when either. I am about to contact my attorney and sue them. They could have been honest from the beginning but they weren't.

"Well, Ms. **, your RAL was denied", he stated. I said, "Why? I just was approved for the Christmas loan so how am I not approved for this?". He said he didn't know, that he would call me back with the bank number that denied me, which he never did. I called the bank and the automated system told me I wasn't approved because I didn't meet the criteria. I've been going through Jackson Hewitt for four years. I'm so disappointed and I don't recommend anyone to go there. They knew we weren't going to get our refunds in one day and instead of them being honest to their customers, they lied.

I'm not happy at all. I was misled and feel they need to apologize to their customers. I called my local news and complained also. That's my money and I feel I work every year. I'm a tax payer, I don't delay them when I'm paying taxes to delay me when it's time for me to get mine.

Four hours later, we have nothing so we go back in to tell her and she says it will be at least 12 hours before she can finish our paper work because “why should she be expected to file it so fast when it's tax season and she is obviously overworked." I asked her if that is keeping my rebate in hold and she says, "Of course not." At the end of the day, we still don't have it. She's called the bank, said it's on hold because of the IRS hasn't seen it yet. She told me it's the IRS's fault and that "her hands are tied." She does nothing else.

I called the bank, iPower, Jackson Hewitt and the IRS and I learned that it's because she still hasn't transmitted the paperwork. I tell her this and it still takes her 3 days to complete the paperwork. She called us to come in and sign it and when we arrived, she isn't even there. So she can't transmit it. I go in after she arrived and confronted her about it and she went into histrionics saying I have expected too much from her because she is overworked and doesn't know what she is doing and had to make a phone call in Indiana, and how can I possibly expect her to actually do her job! I have been with Jackson Hewitt for over 15 years, my situation hasn't changed either.

Yet she was trying to make out that my file was so unique, when all it was was that she was shuffling us to the side so that she could go to the next customer. I spent $504 just so that I could go through 5 days of ** with them. I still have not gotten my money, no one still knows anything, and I could have done this much myself. What a laugh? Is that at the end of this? One of the other employees gave me those crazy coupons and asked me to refer friends to them.

I believe Jackson Hewitt has been grossly negligent because of their "business as usual" treatment of this year's RAL loan customers. There is no way that my loan for this year should have been denied, given my improved credit score, unless a material change in the RAL loan program had occurred. I believe that Jackson Hewitt had a duty to inform their customers if material changes had been made to the RAL loan qualification requirements. Anybody up for a class action lawsuit?

What really troubles me is the fact that my tax return is very simple and Jackson Hewitt told me that I still must pay the $272 tax return preparation fee. I have one form W-2 and earned income credit on my tax return. Even a moron like me could have electronically filed my return using TurboTax for less than $20. The date of receipt of my refund would have been identical to what Jackson Hewitt now is promising. The only reason I went to Jackson Hewitt was to get a one or two-day quick refund through their RAL loan program.

Jackson Hewitt must not have done any due diligence when they changed their RAL bank lender or is intentionally failing to disclose the material changes in the RAL loan program to earn excessive fees from a multitude of loyal customers. I hope the executive management of Jackson Hewitt monitors websites like this one because they are in for a repeat of fines and/or judgments that occurred in 2007. Damages: The excess of $272 in fees over the amount required to electronically file my return using TurboTax.

I wouldn't be so angry except I have never been turned down before and I was lied to directly by my tax preparer. Now I see how many other people are being ripped off and promised something they will not receive so Jackson Hewitt will still get your $400 to file your taxes knowing how many RALs are being denied and you will get your return no faster than if you eFiled with the IRS yourself for free. I will never go to Jackson Hewitt again and I hope everybody on here does the same.

I was very mad. I told them if I couldn't be approved for the RAL, I needed to go somewhere else where I could get approved. Well, here it is the 26th, the dealer gave me until the 29th and as luck has it with this company, I'm sure they will take their time. Also, with my company discount, I get 25% off. They didn't give me that either. 3 years with them and because of this year's problems, I will never go back and hope my work doesn't allow them kiosk space anymore. They lie and lock you in. Once they file, they don't care. They just screwed us for $350. What a way to make money!

Now, after doing research and knowing I wasn't the only one this happened to, I called Jackson Hewitt main office and was told that they are using a different bank this year and they are the ones who denied the loan. They also stated that the IRS isn't even depositing money to their bank until Jan 29th and I still may not even have my money then. I also mentioned the tax preparation fees and bank fees charged and the rep stated the bank will adjust the final amount but the Jackson Hewitt fees will stand and they will not refund anything.

Now, this really set me off. How can a company promise something within a certain time and charge me for it in advance but not follow through and still charge me full price? I will never be going back to them ever again and will make sure everyone I know does the same.

They then offered me 1/2 of my tax fees back, which I accepted (not received as of yet). The IRS was not accepting amended returns until today, Jan. 26th so my return isn't being completed until the end of the day. So it will be March before I get the rest of my refund. I have spoken with a district manager and told her I want all of my fees rebated and she is looking into the situation (she was never told anything about it, even though the office I use said she did). At this point, I am waiting to hear back from her. I will never use Jackson Hewitt again. They were entirely unprofessional and told out and out lies.

So I called the bank. The bank gave me the runaround telling me they don't have any information as to why we were denied (obviously, someone had information or we wouldn't have been denied). Then she told me that they expect our refund to be available on Feb. 5th. What happened to 5-7 days? Now, we're on 8-15 days. So now they are charging me $320 for something I could have done myself for free. I want my money back. I am very unhappy and I will not be using Jackson Hewitt again. They just lost a very loyal customer.

I was also told I would have my taxes in one day. They did call me the next day to pick up my paperwork. I read through everything and noticed my check was not for the full amount of my refund. I immediately questioned it and was given excuse after excuse as to why it wasn't for the full amount. They ultimately told me that I only qualified for a certain amount through the bank and that I would have to wait two weeks for the rest of my money.

I was very upset at that point, because they never once told me that this could happen. I would have went to the federal building in my area and had them done for free and waited to get it all back at once. I opted to do the RAL, so I could get my money back all at once and asap. Being out of work, my bills have been piling up and I was trying to catch up. They never gave me the opportunity to make the choice to go elsewhere.

I asked them why I only received a portion of my refund. They explained that that's all I qualified for through the bank. When i spoke to a representative at the bank, they told me that i qualified for the full amount of my refund. I don't know what they did with the rest of my refund. But I am yet to hear from them. I payed almost $300 to have my refund back in one day. I have only received a portion. I don't feel I should have been charged all that money and still have to wait.

At the moment, it didn't click with me. But today, I understand and share that woman's frustration. I, too, called the 1-800 number given to get the same results as you all. I complained to the BBB because I hate feeling helpless and taken advantage of. This has to be against the law in some way. As some of you stated, I do the RAL because the money is much needed. I am a single parent who is getting ready to face eviction.

I checked on our RAL this morning and it stated they submitted our return to the IRS and waiting on them to accept it. My husband then called Jackson Hewitt to ask about our RAL and they told him we were declined. Upon wondering why I located the Santa Barbara Trust Company, who our Jackson Hewitt uses for RALs, and the lady told my husband that they are declining everyone's this year because they are no longer doing the 1-day RAL anymore. She informed us it will be 8-15 days to get our return.

I am sure that Jackson Hewitt knew this and I think it is ridiculous that they charged us $400.00 to do our taxes without informing us how long it would be to get our money and giving us the option to either go somewhere else or do them ourselves and save all that money.

Well they changed since then and now it's going to be the earliest as Jan 29th or Feb. 5th. That is past 8-15 days! so I called the republic bank in Louisville KY and the guy told me the 29th will be the earliest they will receive my money from the IRS.I also asked why I wasn't approved for the RAL and now he said well since you owed a debt last year they turned you down. Since I owed a small amount of child support last year and even though I am clear this year they turned me down.

Let's just say this year will be the last year I deal with Jackson Hewitt and I will let everyone know what happened and I will post the complaint URL everywhere that I can. Don't think I won't stand in the parking lot and warn these innocent people of what they are scamming for cause I will. This is a very poor way of running a business and if you all can see my story and the rest on this page is the same. Identical. So don't go to Jackson Hewitt! They will rip you off and I did the same as everyone else on here. I made financial arrangements and I pray to god these bill people will work with me because guess what? That would be just another time for me to be able to tell someone else about how poor their service is and this done it for me. You can thank yourself Jackson Hewitt that you have lost several customers and some of these been there 6-10 years and longer.

I told her I guess it's because I pay them over $300 every year so they make a lot of money off me, but I don't mind because I usually need my money for bills that need to be caught up from Christmas. She never once told me that the bank wasn't doing that this year. I would have gone to H&R block to get it back quicker or if I was gonna have to wait 8-15 days, I could have done it myself for free online. That is just outrageous to pay over $300 to have to wait. My taxes aren't hard to figure out. I don't have receipts or own any property. The only reason I have them filed is so I can receive it back the same day! I am so mad, I think they should reimburse me all my money and just let me file it myself!

They informed me that they would call me when the return had been accepted by the IRS. The call did not come until the 21st. He informed me that the return was accepted but I had been turned down for the RAL. I was in total shock because I have applied for the RAL for over 10 years and was always approved with no problem. But this time, I was turned down. I have read several complaints with the same problem. I think that this is some type of scam this year to have people pay for the RAL and turn them down but do not give any refunds for the RAL request. I would like to register a formal complaint against Jackson Hewitt and Republic Bank. I will not let Jackson Hewitt prepare my taxes ever again.

We called Jackson Hewitt and they called the IRS and fixed the problem! The IRS approved the return! When I contacted Jackson Hewitt, they told me that I wasn't approved for the RAL loan but did qualify for their AL loan and that we could expect a check to be ready to be picked up in 8 to 15 business days but they could come in earlier! I went into Jackson Hewitt yesterday to try to figure this all out and they told us that the check wouldn't be here until after the first of Febuary! But that their banks drop the checks to them on Thursdays and Fridays so here I am with no return, no check and a bunch of lies and screw ups on Jackson Hewitt's part! Their paperwork said 8 to 15 days. The IRS approved it. What is the hold up?

They lie to their customers about the RAL loans, lie about the AL loans and they have no clue when your going to get your money. These people are crooks, taking advantage of tax payers and something needs to be done! Pretty much you pay them $250 plus bank fees for them to approve you for a loan that doesn't exist. That is stealing! Do not use them. They get your refund and pretty much tell you that, "You aren't going to get your money until we decide to call you and give it to you!"

Because of the money that Jackson Hewitt was to return to me, I've had my phones disconnected because I was anticipating they money when they said they would give it to me. My family needs food and we have bills to pay! It seems that the banks they are using are getting the fees from people denying them their "loans" sitting on the IRS checks and collecting interest off the money that isn't theirs to have! This has to be illegal

I called the 800 number that she provided to check the status of my tax return to only hear that my RAL had been denied. Not a good thing, for I had already left the state heading for my destination. Now, I cannot even get in touch with the exact person who prepared my taxes. I even attempted calling the Walmart there in Sand Springs, OK and spoke with a woman who worked there and asked her please get the lady from the Jackson Hewitt Tax Service up front if you can.

I didn't have a direct number to her. I think it is very important for the customer to be able to reach the very person who prepared their taxes so when problems like this arise, it can be solved easier. In conclusion, she never even stated that I'd be denied a RAL, and I will remember not to use Jackson Hewitt next year or any year to come. So, almost ten days later, and no tax Return--a very unsatisfied customer!

Then on Sunday, January 10, she came over to where I work and said, "I am just the messenger. I just found out from my boss that you will not get your money until Jan. 15, 16, or Monday, 17." I was furious. This is terrible. I was totally lied to. Well, this is Saturday, January 16, and still, there's no money. I paid them $300 for a one-day service that has turned in to over a week so far. If anybody can help, please let me know. I made arrangements with my electric company to pay them and other bills. Now I look like a complete liar. Hopefully, they do not shut my electric off.

When I filed my taxes the following year, I found out differently. I received a letter from the IRS the following February saying that I owed IRS $3707 plus penalties and fees, from April 15th the year prior, which included the time I was not even in control of my check because it was stolen. I now owed IRS over $4000, including $99.00 rapid refund service charge that Jackson Hewitt’s manager, Maurice ** added in to get my refund check deposited into his account. I had to miss two days from work to testify against Singleton who was prosecuted and sent to jail. There were three other people who also had their checks stolen by **, who also testified against him.

There was a host of others that ** made the same and/or similar fraudulent errors on their tax returns, who had to get their taxes done over and also ended up owing the IRS thousands of dollars, just like me. This was no fault of ours. I/We came to Jackson Hewitt Tax Service to have our taxes done by a reputable company. While I believe Jackson Hewitt Tax Service should assume responsibility for all this mess, Jackson Hewitt Tax Service has not at the very least even offered me an apology, let alone pay the penalties and fees which is supposed to be their basic guarantee for any errors. Jackson Hewitt does not stand by their work.

This is the first year that they have ever filed my taxes this quickly. I have been with this company for seven years and they have never filed my taxes this quick. This company is full of it and I will never use them again. I was told that the office manager would give me a call back so she could try to stop it. I waited for her to call back, no call. Thirty minutes later, I called her. Guess what? She was not busy at all transferred straight to her. I was told she could not stop it, of course not. You just waited 30 minutes so my paperwork could be put in. They did not want to lose the $200 for preparing my taxes. Well, they just lost a customer. I will never use this company ever again.

So I went again Monday January 4, 2010 the sign on door said they opened at 10am I waited from 10am to 10:15am no one came. I called the main branch. I told him I and several other customers were waiting and no one came to open location he said they should be there and to wait few more minutes. I called him back 15 minutes later to tell him still no one came and a lot of customers left. He asked me if I was applying for line of credit. I said yes I got flyer to do so in my mail. He says the bank didn’t approve them doing it yet so all customers had to wait to see if bank decides to continue to do line of credit. He says he will take my name and number and call me when customers could apply.

Well here it is January 9, 2010 and I haven’t heard from them. I called them several times during the past week. I called 3 locations they all the Jackson Hewitt locations say the same thing. But says they are waiting on the bank and they will write down names of customers so customers don’t have to keep calling to see if the bank gave them the okay. They said hopefully Monday the bank will approve Jackson to do the line of credit for customers which will be January 11, 2010. I am pretty sure when I call them Monday they will say the same thing which is the bank hasn’t allowed them to do it yet. I am furious this is false advertisement.

They sent post cards out to customers stating January 2, 2010 customers could apply for the line of credit and they lied. I want to file complaint they are false advertising and they should be at the office at 10am like their sign says. If I would’ve known they weren’t going to do the line of credit I would’ve have went to [competitor]. I was depending on that line of credit. They shouldn’t advertise things that aren’t true. I was depending on that money for rent this month and now I can’t pay my rent and my account will have items bouncing and overdrawing

The next morning, I was at the office waiting for them to open. I think that the office was supposed to open at 10:00 am. At 10:30 am, the office was still not open. I called the customer service line and was told that the previous night was the last night for the loan. Then loan had started 4 days prior to this day. But I did not receive the flyer before it started. The customer service agent told me to keep checking for them to start the loan again in January. So I started checking on the website beginning January 2.

On 01/08/2010, I received another flyer in the mail stating that they had started the loan again. I didn't even pay attention to the date that this loan had started. I got all the paperwork together and headed to Jackson Hewitt. I was greeted by a rude tax preparer and an empty office. I asked if they were working by appointment only. The lady stated, "What do you want?"

I pulled out the flyer, and she pointed to a date and stated that the loans were over. I looked at the flyer, and I stated that it said that these loans started on 01/04/2010. She stated, "Well, I'm sorry; it has ended."

I have done business with this company for many years and paid lots of money to have my taxes prepared. Last year, I even did their iPower card and paid their fees for using my money. I feel that even though their fine prints state that they have the right to stop the loans at anytime, it is still false advertisement, because they fix it to where a lot of people get these flyers after the end date. But of course, it is a large corporation, and we are just the little people.

Because of this delay I am $133.00 short in my checking account because I was relying on that money to cover bills that I had paid. I would have never relied on it if I would not have been told I would definitely get the loan the next morning.

What I find extremely funny is today, January 9, I received another postcard stating I could come in and do the loan. But when I called, they said it wasn't available. This is a horrible way to do business, so I then called MetaBank, and they said Jackson Hewitt basically doesn't know what they are doing.

My point is I only go to Jackson Hewitt to get the loan. If they are not going to do it, I would urge anyone ** off to go to H&R Block and file, and then the following year, you can do the Emerald loan! I have been with Jackson Hewitt for 13 years, and I will never go back. I and my 4 sisters go there, and it is just really ridiculous! Don't send me a postcard, wasting paper, when you are sending me something that is a lie and you're not even offering it.

So I came in and sat down talking with people next to me to pass the time not about the company but about our lives. Everyone was panicking because we've spent pretty much a half of day in Jackson Hewitt. So after confirming the system crash, the manager, Mary ***, blurts at me, ill tempered, that I haven't been waiting until 10. Her words to me directly were, "And you haven't been waiting until 10 either!" I told her not with an appointment. I walked in which was allowed. Being that the place was crowded, I made an appointment for 2 pm. She's acting groggy like she's drilling me for being there waiting the way that I should. I asked her who is her manager and she said she is the big manager, So I asked for her corporate office number. She told me to find it in front of everyone waiting.

I said there has to be someone over you at the top of the totem pole. She would give me no info so I asked her name. She gave me her name. I knew as a citizen of the US that I had the right to request someone's name operating a business. Maybe because so many people listened and witnessed it, she was forced to continue to give me the info I requested. Some of the people left because they did not like the fact that we all waited so long to put up with a district manager whose attitude was nasty and offensive and on top of it all, owned the store at the location we're trying to get help from. She has the type of attitude that drives you away not honoring your loyalty to the company or how many years you've filed with them. It's scary that people like that run a business.

When I called again, her assistant, Patty, informed me that the paperwork had been shredded. I responded quite loudly, "That was an appropriate thing to do when you messed up." Again I stated that I want my money back, due to the fact that they were paid for the service. Needless to say, I no longer go to them due to their prices.

To this day, they have not made 1 attempt to contact me, as I have caller ID, to correct their error. I have spoken with the Virginia Assessment Office on many occasions, in reference to the Maryland and Virginia receipt program. I was even laughed at when they were discussing my double payment, due to Jackson Hewitt. I can't imagine doing business and continuing to do business without being accountable for your errors.

I postdated a check for the amount she said I owed Jack Hewitt and then left the store. I waited a month and didn’t get anything directly deposited into my account. So I went back up there today, 29 Dec. ‘09 and asked Hattie about my return. She gave me the IRS number and my refund amount. I called the customer care for the IRS and the woman told me that I had doubled filed for those particular taxes and the refund that I was waiting on that Hattie had told me about really was me owing the IRS. By this time, that particular check had already cleared so Jack Hewitt received my money and I still owe the IRS because Hattie interpreted that reminder letter the wrong way.

So I spoke with the district manager, a guy by the name of Scott ** and he specifically told me that I would not receive my money back when it was his employee who was wrong. The way they said that would fix my issues are by trying to do whatever they can to fix the balance that I owe the IRS. I am not satisfied with this and I have done business with Jack Hewitt for years. I trust them more than any other tax prep companies. All I want is for the monies to be returned to me so I can afford to pay my IRS balance off but I had Gophers.

Angelia stated the process was someone from the home office would come to JFK location, take to corporate office and proceed getting this matter resolved. Now, it has been 3 months and now Mrs. ** stated she doesn't have the file any longer. Jackson Hewitt rep David will be going to JFK office and search through the packed up records. I’m currently awaiting call back from Mrs. ** on findings at JFK Location.

JH has lost the record and now stated I must contact IRS and former employer to get a copy of my records. I will have to repay the $1,300.00 and the money I spent for the so called gold acceptance guarantee well as complete folder of 2007 filing. Plus, currently, our family is under a lot of stress financially and emotionally. This is uncalled for.

When I did not receive a call by the second week in April, I started getting nervous and called the location on April 9th. I was told they just had a little more to do and it would be done on Saturday April 11th, and they would call me to setup an appointment. I never got a call so I called again on April 13th. I was told that the person doing my taxes had been out sick and that he would call me in 20 minutes, after he talked to the owner to see the status of my taxes. I never got a call after 5 more hours, so I called and spoke with that person again and expressed my concern as the deadline was quickly approaching. He assured me that I would get a call on April 14th. By 4PM, I still had not heard anything. I called around 4:30PM and was told that someone was looking over my return and would give me a call.

I got a call from a different location at 6:25PM. It was the woman who had prepared my return in 2008. She asked if my company was an LLC and when I said yes, she stated that Jackson Hewitt cannot prepare returns for an LLC because their software does not have that capability. I asked her, "If that is the case, then how did you prepare my return last year?" She responded that I never told her the company was an LLC and that is not how they have me in the computer. My company has LLC right in the name and I had told her numerous times during the interview that it was an LLC. I believe that she was lying in order to get rid of me because they did not have time to complete my return this close to the deadline and their particular location closes after April 15th. She said that the other office had sent over my paperwork and that it would be at her office on April 15th for me to pickup.

So here I am after Jackson Hewitt had my paperwork for three weeks having to hurry up and file an extension and take my business elsewhere. This is possibly the most unprofessional company I have ever dealt with in my life.

It’s devastating to wonder if companies are stealing from hard working people such as myself and many others. These people are sharks and are stealing from us, and it is depressing. I know down in my heart that they have charged me for many years for this so called fee every time I get my taxes done. But what can we do to recoup our money? I have children and we need our money.

I immediately took a copy of the tax return in to Jackson Hewitt. They kept it for a few days, and then indicated that I had rolled over $20,000 and that was where the error was, and I was responsible for the $8,512. I told the gentleman, a Mr. James **, that I did not roll over any funds. Getting no satisfaction, I went to the Internal Revenue Office on April 15, 2009 to have them take a look and see where the error was. He found it immediately on my 1099R form box 7 - the Distribution Code is 7, which is normal distribution; they coded on my return a G, which is a direct rollover, causing the $20,000 difference in income and resulting in my having to pay $8,512. The IRS indicated that was an error on the part of Jackson Hewitt - just not looking at the materials supplied properly. I believe that they should satisfy this amount due, not me.

I contacted the IRS a second time. They told me that Jackson Hewitt received a check from them and to contact them again regarding my check. So I contacted Jackson Hewitt a second time and they told me they can charge whatever they want to file my taxes. They also told me that they received my stimulus check in the amount of two hundred eighty two dollars, that they were going to charge me one hundred fifty seven dollars in fees so I would only receive one hundred and fifty dollars. Someone needs to do something to this company.

I asked her to give me a lie detector test, but she said no. They did not send me my last paycheck, plus because they fired me before April 15, they are not going to send me my bonus, which was going to be between one and two thousand dollars. They are telling all the other employees that I quit. They sent an email to all the managers telling them not to write me a referral letter or anything. I found out that area manager gets to keep all the bonus money from the people she fires. They never had a problem with me before, and yet the first thing that comes up, they fire me and keep my bonus money.

I talked with the owner, Amir **, who claimed he did not know of the situation and circumstances which I spoke with him about concerning Nakia. He then tried to sweep the whole matter under the rug. Then he tried to tell me what the law is but could not produce the law for me in black and white. I told him I will let a judge determine what the law is. I am a very unsatisfied customer who has been mistreated by this unprofessional company who is supposed to be in the business of filing taxes but refuse to file taxes. Something needs to be done about this kind of nonsense.

They were so rude to me and treated me like dirt. I will never again go through Jackson Hewitt. Tracy was the rudest woman I have ever met in my entire life. She is absolute scum of the earth who repeatedly lied to me. She kept saying I was making that up about the $224 charge so she could cover up the fact that they were overcharging. She was trying to cover up that she overcharged my boyfriend. So I ended up paying the $50 cancellation fee, so as they were giving me my W2 forms back, one of the four pieces was missing; they lost it! So it wasn't enough that they overcharged my boyfriend and were lying to me, but they lost my W2 form with my social security number on it! I feel like I have been robbed and there is nothing I can do.

Jackson Hewitt Inc. makes it impossible to contact them personally to discuss any problems with their sites. Customer service gives out one general number, 1-973-630-1040 option 3. However the catch is, their voice mail asks for the last four letters of the person you're trying to contact. How does one know who to contact? When JH offers no voice mail contents like any reputable company would have, the truth is that JH doesn't want customers to have any personal contact to resolve his/her tax problem that cannot be resolved at a satellite office.

Hmm, how come you told me before when you called the IRS that it was being audited because of dependents claimed? I'm so confused. Needless to say, I asked for my money back and she told me that she was unable to do that, but could give me a break next year. Ha ha! I told her there wouldn't be a next year and I was told that "at least you're getting the amendment free." Someone please help me.

In March 2009, I received a letter from the IRS claiming that the taxes were prepared wrong and as a result, I owed $2357. I was livid and called JH to show them the paperwork from the IRS. They checked their copies and made me bring mine in, only to find out that Cathy had not entered $7900 worth of savings interest in the 1040. The bank's 1099-int was attached with the rest of the paperwork. I spoke to the manager, who after investigating the claim, agreed that it was JH's fault but they would not cover the entire liability, just the interest/ penalties. This was because I did not have the Gold Guarantee. I explained to her that the choice was not even offered at the time of the preparation. The manager said that she could believe that because some tax preparers do not push the Gold Guarantee. I asked her where that left me with my situation and I was told that the General manager would decide whether he would pick up the liability. Predictably, I have not heard anything from them and my calls go unanswered.

I am seeking legal options to make them understand that this situation arose because of their negligence and they should be responsible for their actions. A person goes to Jackson Hewitt with a belief and confidence that his or her taxes will be prepared correctly and the hired tax preparer would be diligent enough to avoid such mistakes. With no fault of my own were the taxes prepared erroneously and due diligence was not followed in this establishment.