Jackson Hewitt Reviews

This was the first time they have messed up in four years of using them. However we will never use this business again! First of all when the guy that prepared our taxes has us review that all his information was correct we told him that the town was incorrect since we have moved states in the past year but he never changed the town. And when I call American Express to see where my card is that my refund is coming on they inform me that the town was still wrong and they do not send cards to PO boxes and that is the ONLY address we have.

I was doing income tax return at Jackson Hewitt for years. Last year it was a challenge, as my income tax return was not done correctly and I had to go back twice to do the addendum. Their manager Scott helped me to do my income tax return. This year I went to the same location just to find out that the previous manager and few other people are IN PRISON! I was told by one of the income tax people that their company was sold and bought by another person, so they have "new team."

I been trying to report this lady for the longest, since January. It really wouldn't matter to me now that I went to H&R. My husband and I went in to the Hollywood, Fl office I think it was on a Saturday back in January to have our taxes prepared. My husband and I have our own business. There was a lady sitting in the back desk with dreads. She's very rude and very unprofessional. I think Jackson Hewitt needs to train their employers to not be rude to customers. I think she judged us cause we're so young looking. She told us we was silly to come in without all of our filing information. I don't know where she felt she had the right to judge us on what to file without. I think she needs to start to letting the IRS do their job and she continue to sit on her ** and prepare taxes.

Had taxes filed. They tell all fee are coming out of federal, but lo and behold they take your state refund and charged me over 300.00 to file. So it seems to me they are cheating people out of their money. I will never use Jackson Hewitt again. They gave me the advance last year and didn't take my state refund. I hope they get theirs.

Went to JH to get my taxes done and because the federal taxes are being held up my state taxes came first. I went up to the JH office and found out that they took my state taxes to pay fees. My problem is that I wasn't told that this would happen nor was I notified that my state taxes was even received. At a time when people is looking for their money to come, I feel that this is very deceptive business. I will be using TurboTax next year and will never do business with JH again.

Do not file your taxes with any Jackson Hewitt office. I did my taxes with them and the tax preparer took it upon her to enter my filling status wrong. After I told her I wanted to file single she still filed me as head of household. Now my taxes will be delayed and probably penalized thanks to her. Now I'm gonna have to pay a fine. I do not suggest anyone go to them.

I've been going through Jackson Hewitt every year for the last four years. Every year I say that I am going to either file myself using a free service or go elsewhere. But, at this time each year after holidays the refund advance gets me back into their office. I qualified for 1000 advance on my return with fees of 342 dollars. I claimed HOH with one child. I received an email from JH stating that funds have been direct deposited into my account and that it may take from 48-72 hours for my bank to process.

I am a single mother who made just over $8,000 income in 2016. I used Jackson Hewitt Free File for the previous 3 years, this year due to the IRS delay of refunds, I needed the Refund Advance Loan that according to their website I prequalified for $750. I went to their "office" in Walmart in Bowling Green, KY & filed the exact same return as the previous 3 years. I was told the prequalification meant nothing, it would take about an hour to find out if I would get a loan and they charged me $350 to file my taxes!! I got the $750 advance but it cost me $350. If only I had known a loan shark, I would've been better off. $350 for what has been FREE the previous 3 years. $350 is a LOT of money when your annual income is only $8,000.

This was the first year I have gone through Jackson Hewitt. I have been a customer of H&R Block for the last 11 years. This year I was out of work cause I was having surgery and your anticipation loan caught our attention. My husband and I split and are living in 2 different cities and it took me 2 days of driving back and forth. An hour and a half each way to get everything together to file. Not the greatest experience. On the first day I finally got everything together a little before 5 because of car problems and went to 3 stores. No one was willing to help me out. Two of them said they were closing shortly and the other couldn't stay cause she had to go get her kids from the sitter... (I'm a mom of 3 usually I schedule my sitter for an hour after I am scheduled off just in case). I had put in a ton of work and heartache just to have my whole goal for the day fall short. I wasn't very happy with everything.

We went to JH in January for the refund advance. We were quoted $479 for our refund and were told when we came with W2s, we would be able to choose either $50 on our serve card or a $50 Walmart card. When we go back on the 23rd to finish, we were charged way more than quoted and the promo wasn't available anymore. They offered $50 off our fees instead but I still paid more than original quote. I was also told that my state refund would be mailed directly to me but ten days later, I find out they kept it for fees. They are poorly trained in Grove Oklahoma. People at the "customer service" center are rude and unprofessional. I'm so angry at JH and I will never go back. I will post this review on any site I can. What is the point of the my Jackson Hewitt? It is completely useless and you should use money spent to run that to properly train your associates. You guys are playing with people's livelihood and I'm not sure you'll have many customers next year.

Listen. Be you paying taxes or receiving a return, do not go to Jackson Hewitt. They are hostile when dealing with questions. If a company repeats the same thing after being asked a question, run. I don't care how friendly that person is. In the end they can bite your head off. Be it you have the money or don't, take your business elsewhere. I should have went to an independent tax professional. Hell, I need to be one. I can do more and better for less work. Filling out forms!? They are not CPAs. They are preparers.

To all that file with Jackson Hewitt and the advance up 1,300 - OK I have took the time out to read all your reviews concerns about the advance. Ok I have been filing with Jackson Hewitt for over a decade. I live in Florida and my tax preparation person is Clemisha **. And have been doing my taxes for the last 13 years I have never had any of this issues at all. Let's talk about the advance. First of all it says up to 1,300$. Do anyone knows what up to means? Let me tell you if you do not know. It means anywhere from 200 and up to 1,300$ you may get approve and may not to get an approval. It's goes by your history with Jackson Hewitt which means if it was your first time filing with them then no. Here is a good chance you will not get it. This was my first year asking for the advance and I was approved. Got the email and I did not get 1,300$ I got 750.00 which was ok with me cause it's said UP TO and again I have history with Jackson Hewitt.

I went to Jackson Hewitt on February 7th 2017. My experience was awesome. It took a little longer than I thought it would but other than that they did a great job. Yes I was approved for my loan for 1,000 dollars and I receive it within two hours.

So done with doing my taxes here - I really should of learned my lesson the first time they messed up my taxes. Plus I never even got a folder. They just hand me a stack of papers. This year they said I didn't qualify for the $50 Walmart card when they told me I would be getting it???? I just can't - they lost a customer today.

The manager contacted me and personally brought a replacement. This should never have been a problem but he handled it a lot better than his employees were doing.

I am a twenty year Jackson Hewitt customer. I never had a problem with them all these years until now. I have only 1 w2 but this year it took over three hours to do my taxes because the poor lady that was doing them had never done tax returns before. Instead of having someone there who could walk her through it they left her to figure it out on her own. I finally got done and went home and the next day got a call from JH saying they had to make a couple changes on my state return and that I needed to come back to the office to do more paperwork. So I went back up and signed the paperwork. My state return is in dispute because of the changes the OWNER of the franchise made on my state return. I called JH and told them of the problem and filed a customer care complaint.

Worst place to have your taxes filed. Express refund is a joke. They say it will be taken out of your federal tax return but take it out of your state tax. Called and asked where my state was and they said that I wasn't even in the system. That's kinda weird because I had my taxes filed there. Called the same office I had my taxes filed at and they tell me that I'm not in the system. Worst place to have my taxes filed. Should've took them to H&R Block. Never had problems with them.

For a basic tax return they will charge you about $400-500... Most people have no problem since this is just a reduction of their overall tax refund. However, why spend that much of your hard earned money for a basic service, you can go elsewhere for a much lower price. If you drive around your area during tax season you will notice dozens of tax prep providers. Here is the real let down, they "hide" the keys to the customer file cabinets in the paper shredder. Simply visit a Jackson Hewitt kiosk located inside Walmart after 9 pm and peek inside the paper shredder. Here you will find the key that locks up customer files, completed tax returns that contain all your important information. It seems like a large company like JH that processes a few million annual returns would be able to spend the extra money for employees to have their own set of keys instead of hiding them overnight.

Ok so on the 8th of January I went to see if I qualified for the loan. I did. I received it within 30 mins. They told me I have to bring my w2 to them and my last dependent (I had only given them 2 dependents and I have 3 but didn't have the 3rd's social security), and at that point they would fix it and then I would receive the other 800$ on my card. Well I receive 800$ on the 11th of January, I was kind of surprised since I haven't given them my w2 yet nor my last dependent. So my in-laws went to file my taxes and the IRS said it was already filed and rejected my taxes.

Ripped off on fees -- My daughter lives in Wichita, Kansas and she filed both state and federal there this year, and the fees for her state refund was the full amount she was due to received. She was to get back $14050 and they kept the whole amount for the fees. Now she's worrying about her federal tax as to if they will also keep that and no she did not get a loan as she had lost her ID and had to wait till her next payday to get a replacement ID so she was denied the loan. I've heard so many complaints on Jackson Hewitt. They should be forcibly closed and sued for every cents that they took customers for.

I have used Jackson Hewitt in the past always high prices but since everyone in the world is struggling hard I thought I would give it another chance. I asked several times how much it would cost Jackson Hewitt to do my tax's. They would not disclose a price (like they used to) to trap people in the end of their tax return to get upset. I was so upset. First they tried to charge $400.00 fee's on top of fee's. I am single mother on fixed income.

I read many negative comments about this company and I disregarded them. I should have considered them. I filed my taxes with Jackson Hewitt(JH) hoping I would qualify for a tax refund loan, which by the way I was qualified for by Metabank, the bank that's partnered with JH for this loan. However, it's been four days since I filed and I still don't have an answer... even though I was charged a fee for the refund loan application. I was told by JH that there was an error on their end that had prevented my application from processing and that they would try to resolve it and get back to me. No one has contacted me about the issue again, and every time I call them, I get through to a "National Customer Care Representative" which by the way never knows anything and all they can do is transfer me to my local tax preparer, which of course does not understand what the issue is or pick up my fall.

I went into my local Walmart to do my 2016 taxes on Feb 01, 2017. I have been going to Jackson Hewitt for the past 7 yrs and never had a problem filing w/ them. Anyway this year I was asked by my preparer if I wanted to apply for the "rapid express loan". I figured why not. So she did my application and within an hour I received an email stating I was approved for the max, $1300. Like everyone else I thought that this amount was just a pre-approved amount and my "real" amount would be like 200 bucks. The next day Feb 2nd I checked my personal bank account because I don't like gift cards/money cards and the whole 1300$ was in my account.

I have had the same experience as most people here in Cleveland GA office on hwy 129. They have lied to me and promised things about an advance that is not true. They charged 400$ for filing my taxes and then when I called the main office the main office informs me that my taxes have not even been filed and they can't even find me in the system! They got my birthday wrong and put my name in wrong. They have hippa violations in the trash can in the office and then when you confront them they yelled at me and tried to make it sound like I was lying! This is crazy and I am also calling the IRS and the BBB in the morning and making a police report because this is a huge scam and a even bigger headache and heartache for families that need what has been promised! I am glad I am not the only person they are doing wrong but we all need to report them to stop this scam!

Usually do my taxes online myself. Purchased a house this year, so I went to Jackson Hewitt. Explained my bank was purchased and I would have to call my correct account in, but they sent my taxes with my old account information. I called the next day, they can do nothing, it was my responsibility. Informed them their website would not authenticate per the information they gave me for access. They have nothing to do with the website, not their problem. I even had to show them where to find the credit for the new furnace and blower I had to have installed, so I'm sure I really didn't need them.

I went to Jackson Hewitt for the first time yesterday after running into hardship and being pre-qualified for the refund loan. I thought this was a way to get a little Advance on my tax refund. I had already figured out online using three different free tax preparation sites what I was getting and figured that if they could help me to get the refund loan it would be worth paying a couple dollars since it's not available online through their services. After going in and spending an hour with one of their workers and being quoted a price of $350 and ending up over $500 to prepare my taxes I was disgusted. But being hard times and need a small Advance like I said I would have had and went through with it.

Ladies and gentlemen!! Do yourself a favor!!? DO NOT APPLY FOR EXPRESS REFUND ADVANCE LOAN AT JACKSON HEWITT!!! I went to a JH at one S 4th Avenue in Mount Vernon wanted an advance loan. My tax professional name is **, told me I will get an email later today whether I get approve or not and that the funds will be AVAILABLE within 48 hours. Just to make sure, I asked another tax professional, was sitting right behind my tax professional who told me she had a customer who had to wait after 48 hours but was certain that customer will get the loan unless he/she owes money so I know I will get the loan.

I prepared my own personal and business taxes online using JH software. The whole setup was unbelievably bad from the get go but when it came to sending my return, they flat lied to me. It stated when I would log in that they were sent but after several days I was told they had a problem with their software and they couldn't transmit the return. I paid $55 for poor software, no direction and then no transmission to IRS.

It cost over $700 in fees to file my 2017 Income Tax at Jackson Hewitt; that sticker shock came after my preparation was complete. If I had known I'd did my own tax filing. This company is getting rich off the poor. Also that up to $1300 loan... forget about it. That's just the lure to get you in the building. You will get an email stating you don't qualify for it within an hour after leaving the building.

Very dissatisfied customer. Omg they lead you to believe you are getting a loan toward your tax refund. Called and ask why I DIDN't. She said I was denied due to a bill I haven't paid. She gave me a number to call. So I DID, and just like I thought. I had nothing against me. All I can say is don't trust this company. My first time using them and my last. If I was rating them I would give them a big fat zero.

So it's not very long since I came here to US as a student, then after graduation, I joined the Army (it sounds weird I know.. but it happens). I saw TurboTax is offering free tax file service for the income through Army, I started filing tax through them step by step. They estimated my federal refund would be $2000 and my state refund would be around $500. However they said for state refund I have to file in person in NY where my permanent address was during my initial active duty. Confused by this, I decided to go to JH.

No, I am not over exaggerating. For my 2013 tax return, THEIR tax preparer messed up my return causing me to receive more than I was suppose to back. Mind you, this was my very first time filing at 17 years old with my very first job. I did not know that she had messed up taxes until after I had already received my check, and spent it. Almost 2 weeks after that, I was contacted by the "manager" of the office that I went to. She explained to me that the preparer entered incorrect amounts and that my check was not accurate, and asked that I bring the check in. IT WAS LONG GONE. I told her this, she explained that it was fine and that I just needed to come in and sign some paperwork and that I would not owe the IRS as this was an issue brought on by the preparer being a thief.

First of all they do all this promotion about refund advance little to know you get caught up in a 200 advance and a 25 gift but it's only coming out your money too. The lady said I would get the rest when I bring my w2. That a lie. They didn't give nothing but 200. Where the rest of the 1300 dollar you advertised? Just all lies. Never again will I let them lie. False advertising just piss me off. You think people want to out in the cold behind 200 dollars? I could have done my own taxes and got back more. I really don't understand why tell people these things and then don't come through. Never again will I stoop that low. Not even a money back in 3 days. Nothing.

I went to Jackson Hewitt today at 3050 MLK Jr. Dr. in Atlanta, GA today to file. Not only was the location questionable but the company itself was worse. I saw Lead Preparer **... smh. A liar. I would have filed myself like I have been for the past few years but need a lump sum asap so decided to go elsewhere so that I may get an advance. She said I was qualified and approved. She activated my MasterCard and help me set up my PIN. She stated it takes a few minutes for the advance to hit the card. A few minutes pass then an hour passes. Still nothing. She then stated it can take up to 2 hours and she kept asking me if I received an email yet. I left and she said she would call me once it went through.

First off I went online to check about the post tax return by Jackson Hewitt. They tell you on their website to pre-qualify for the advance. You take the pre-qualification. The pre-qualify tells you that you are pre-qualified for $1300.00 to scam you to come into the office. That's where my story begins. I scheduled an appointment for Walmart to file my Schedule C self-employment. I go to Walmart for my appointment and they don't have anyone in that city to file them. They tell me I have to go to another city where someone who actually knows how to do them there. I spend $15 in gas going there. I get to Jackson Hewitt address 1711 Central Pkwy SW, Suite B Decatur AL 35601. I walk in and immediately feel like I made a huge mistake. Going against my better judgement. I continue to the secretary's desk to sign in.

I recommend no one go to Jackson Hewitt. They are a joke. Their employees don't know how to do their job. Make promises they don't keep. All their advertising is a lie. I have been waiting 24 hrs for my advance refund and then they call to tell me I have to come in and redo a part that I specifically asked about when I was in the first time. Now they say they don't know if I qualify for advance. It's all a big joke and a scam. They should close their doors never to open again.

Jackson Hewitt is the worst place you could ever go to have your taxes done period. They lie and promise things that they cannot deliver on and very rude workers at the call center - I was approved yesterday for a 200 advance but today I was denied. Their system is just a gimmick and do not believe what you hear/Read from this company. Horrible horrible experience and would never recommend them to nobody ever!!

Ohio area here. First off, there's absolutely no privacy in this office at all. Granted, this is one particular location out of thousands. However, it was an office location inside a strip mall, something that I thought would provide more privacy than inside a Walmart store, which is half of their locations. Good branding would mean that most locations are structured similarly. So either they don't have a consistent brand and you may find a location in your area that provides a higher degree of privacy, or beware that you may also encounter this privacy issue at the location you are thinking of visiting. Also note that inconsistent branding can lead to other issues on the backend or be a result of deeper issues within the company.

What do the Jackson Hewitt at my local Walmart with the intentions of getting the first time customer $200 advance ask every question I could about it the tax preparer 4 Jackson Hewitt assured me I would get $200 put on this American Express card that they provided within the hour... To make a long story short I was informed the next day by MetaBank that I was not approved even though the website that I found online while researching tax preparers says that there would be no credit check. They just did that so they could keep $190 they charged for doing my taxes. Had an unexpected expense that was the only reason that I went there. They are a very misleading company with no good intentions. I will be exercising my option to not have them not submit or have them tax preparer ever again. Beware of this company. They care not about the consumer.

My 2015 taxes when they finished I came home looked over them and noticed they left my house tax and interest out (I was suppose receive $2k and $1k from another.) When I got home I noticed they left off tax and interest from my 2nd home. I contacted them and they made an amendment and I ended up getting $188.00. I went back they said they made a mistake and done NOTHING AT ALL ABOUT IT. I will have H&R Block amend them. JACKSON HEWITT IS WORTHLESS.

I don't understand how you can pay $2,000 into taxes and Jackson Hewitt says you're only getting $400 back. Doesn't add up. So I can't get the express refund because supposedly I'm only getting $400. I have to get over $500 back which isn't true according to HR block that I'm only getting $400 back. My boyfriend got the advance of $500 but will only get $200 now and $300 later when bring w-2 in. How does that make sense?! I'm doing the advance because I need money now! Not later. They will try to make you lose money and I would never recommend this place to ANYONE! Horrible business.

These people are robbing us blind teaming up with Metabank for advance loans. They make you think you will get 1300 in commercial then tell you to prequalify. They send email saying you can get 200-1000 then tell you to make appt, making you think you will get to choose the loans amount and get it that same day. When they pick the amount based on your year to date which JH, don't put your full amount 1000 short so Metabank don't give you the higher loans, only giving you 500 and you don't get it all. Only 200 that day and 300 in Feb.

This place is absolutely terrible from every inch and level in the book. The workers are absolutely unreliable. They have no idea of what they're doing and the owner is just the icing on the cake. They lie, they skip customers after customers, their computers are always down, they always only have 1 signature pad, they never answer their phones. I mean overall beyond terrible. Poor customer service and the office is dirty, garbage beyond full, desk are dusty. I hate this office. Beware before wasting your time with JACKSON HEWITT 41 E SUNRISE HIGHWAY IN LINDENHURST NY.

Got a Tax Warrant Today. They calculated our 2011 taxes, got us audited, our earned income tax credit disallowed, charged us 400 dollars for the disservice. Took their 400 off the top of our State tax return, which they calculated, and now the State wants that money from us. Read the reviews. They are criminals. Tell everyone you know. If you want proof email me. I have pictures of the tax warrant notification.

Had my Taxes Done. They lie about what your fees will be. Do Not Have your taxes done here. You'll play hell getting your money off your American Express. American Express is what's used mainly in overseas. It's not widely used in United States. Read on of issue of the American Express is because all your information is going to another country. A third party lender. Once you get down to 10 dollars on your card you can't get rest off it unless you have an account where American Express is used. They lie about fees. There's numerous fees associated with this company. What was suppose to be a 250 fee turned into a 540 fee. Had a lot issues getting my taxes done. Stay clear of this place. You'll Regret going there. You can get your Taxes done elsewhere for way cheaper. Mine was done Feb 2016. What a Bunch liars and rip off. They should be sued.

I get my sister file my 2015 taxes, I was happy get done then I get letter back from IRS showing someone else name and ss number. I call my sister so she what happen then told she going fix it. Then month later I get another letter from IRS. I had to verify who I was. Now I am trying get my money but when I go to Jackson Hewitt they never there or when I call never answer the phone. I have went to IRS place get things right. They have everything right. Told go back to place. Then Aug 3 had me check with right name and address still wrong ss number. They void the check send it back. When I talk to Jackson Hewitt republic bank they told me they have send check back to IRS so they get right. When I call IRS they told all they have to do is cut another check with right ss number but jackson hewitt republic bank told me they have send back then IRS get with you.

They did my 2012 taxes in 2013. The tax preparer did not include money of my W-2s and said, "You have a $6K refund." We were so excited. We had moved in 2013. In 2014, when we filed with H&R Block, the tax preparer had skimmed over our previous tax year, which I love about them, and found we owed because Jackson Hewitt did not input my W-2. We didn't have any money to pay the IRS and just kept to ourselves that we owed because we did receive the money in a lump sum.

I got rejected by the IRS two times, and each time she would say it was this or that, but definitely was her mistakes! I was supposed to receive my money on the Emerald card but received a check instead. Also referred two customers to them, and told I'd receive a 50.00 check in May. When I called to ask they were rude and had no such knowledge of this. Why are they not being investigated with all the same complaints from past customers? We are victims is what we are!!! I'll never ever even consider using them again!!! Hustlers in Disguise.

The district manager or Aruellia ** keep leading me on and leading me to believe that I was going to receive the money with that was not returned to me. I've been waiting for 2 months, still no word. I've left her plenty of messages. She's always busy. She never wants to get back to me for some reason. It seems like this lady does not want to help me, so therefore, this review is the way this review is - no stars, and she just seems like she does not want to help me for being a tax preparer, thinking they would. I got no satisfactory for my taxes for 2016 and the reason for this bad review is also they made several mistakes, not on my part, their part on my income taxes not once, not twice but three times.

I am going to start off by saying that I am highly disappointed in Jackson Hewitt. I paid for the Gold-guarantee. Filed my taxes 02/19/16 and still do not have my refund due to mistakes made by JH. I am still being hit with surprises that are resulting in a further delay of my refund. I have filed complaints demanding my fee paid to be returned to me. They first sent me a check for $200 back in March and then a check for $258 just recently. I paid $518 to JH and was told that I would receive all of my fees paid. Why are they retaining the rest of my fee? I am waiting on an answer to that. Below, I have mentioned some of the situations that I have ran into (so far).

I file my taxes February 3, 2016 with Jackson Hewitt. Biggest mistake I have ever made in my life. It took 4 different people making huge mistakes. Here it is May and I am still dealing with Internal Revenue. As the result of their careless ongoing mistakes it has affect my health insurance. I am so done with Jackson Hewitt. The Gold seal means absolutely nothing. They should refund our money back from the first time we used their lousy service. I give them a 0.

My 2015 Amended Tax Return was filed with the Jackson Hewitt office on Sycamore View Road in Memphis, TN on March 21, 2016. I was told by the tax preparer that my return would be picked up by UPS the following business day. To date, the IRS has no record of my Amended Tax Return. I've made repeated attempts to contact Jackson Hewitt via telephone and email, to only receive automated responses. When I speak with people from customer service, their only response is that they are "only the call center" for Jackson Hewitt and cannot access my records.

So I filed my taxes with Jackson Hewitt 04/03/16. They took $280 from my account, 5 weeks and 3 days later I contact the IRS where they tell me my refund is nowhere to be found on their system. To call Jackson Hewitt and verify the information. Funny thing is the only "customer service" phone number is a store locating number that directs me to a voicemail. How am I supposed to get answers? This is unacceptable and I will turn this into a legal matter. Do not trust these people with your money. They are nothing but a bunch of thieving liars!

JH did my taxes 3 years ago. They made a mistake with my forms. Got a letter from the IRS saying I owed them 7 grand. Contacted JH and went to their office with my paperwork showing their mistake. Promised they would pay the interest and penalties. Guess what, after several visits and phone calls nothing happened. Still waiting for that check. I have reported them to the IRS and the Better Business Bureau. The IRS was very interested in this company.

Took all supporting documents to file before deadline and sat with preparer for hours. He was going to have the return reviewed by his partner. Have not heard anything since, and the deadline has passed. I feel like my taxes are being held hostage with no ransom note. I have made many calls, left many messages and today I left a message that I am considering filing a complaint. I do not have an invoice, so therefore have no receipt.

I had my taxes done on Jackson Hewitt on March 25 by ** on 8280 N Cortaro Rd, Tucson AZ 85743. Last four of the SS **. At that time I was told I would receive a 50 dollar card from Walmart and my daughter Angie ** would get 25 dollar card from Walmart for referring me to them. Today is April 27 and either of us have received the cards. We have called and talk to many rude people about this problem.

This is the second year I have used them. As I labeled my review, EXTREMELY POOR CUSTOMER SERVICE. First of all to be called Honey or Dear is wrong by a tax representative. Entitled to a gift card but I had to makes several trips back to investigate and finally receive, charged twice for their service on my MasterCard payment, promised several telephone calls but never received any and now after more than a month since my taxes were done still attempting to resolve their double charge. Extremely upset with the representatives I have had to deal with and these individuals should be scolded on their customer contact. Hopefully their duplication of charges with soon be rectified.

I had taxes done at Jackson Hewitt and spent over 200$ which according to ads I should have received a 50$ gift card but was told not available because his bosses don't like to give out free stuff. I was also told that I would get a paper check faster than direct deposit so I agreed and when check was available I went there 3 different times over 3 days only to find out location had closed in the middle of tax season. Took me 2 weeks to track down check and not only that I also received a letter from IRS that I have an additional 500 coming to me because taxes were prepared wrong. I tried contacting a district manager and was told every time that they would get back to me within 24 hours and still to this day, 2 months later I still have yet to get a response from management. The whole experience was very frustrating and disappointing.

I have used Jackson Hewitt for many, many years. This year has to be the worst experience I have ever encountered. I will never use this service again. I would not recommend this service to anyone as well, as I have in the past. For one, I was told I was getting back a certain amount after the fee of which almost was in the amount of about $400 bucks. I would have never in a million years have signed that tax paper if I knew my check would be half of what the tax preparer advised me it would be. I work all year and I would not want to have to give half my check to Jackson Hewitt.

I have used this company to complete and file my taxes online twice. I am a full-time student working part-time. Last year I used the free version of the software, as an option of the irs.gov website for those with low incomes. I ended up owing hundreds of dollars despite making about $20,000 a year seemingly because I had to pay taxes on my scholarships. (Before this amount was entered I didn't owe anything.) This year, I again visited the irs.gov website and selected their service. I was taken to the website, clicked on "do your taxes for free", and I signed in and began my taxes. Upon completing the taxes I was happy that this time I was receiving a refund. But then I also noticed that instead of using the free service, I had been using the premium service. I tried to get customer service help on the chat app of the website, but did not get contacted by anyone. I wanted to see if I could use the free service and likely still get the same refund.

My husband did our taxes there this year. I seen a sign, lots of them saying you get a $50 Walmart gift card. Which we didn't get. But today I went to their site and saw taxes had to be done by march 31st. That's OK but then take down your signs. I found it slightly misleading. Spent 280.00 to have them done and I understand it's my fault for not visiting the website to see the dates of the offer. Just felt slightly misled by signage not removed. Boo. Will return to H&R Block next year.

I e-filed both my federal and state tax returns with this company. I was sent an email that my federal tax return had been rejected and I needed to go back into the website to put in my Adjusted Gross Income from last year or my electronic pin from last year. Well, I had no electronic PIN so put in my AGI from last year's return. I got another email that it had been rejected. I did it again and it was rejected again. I then called the local Jackson Hewitt office who told me that they did not handle online e-filing and to call this 800 number.

I am a previous customer who has used Jackson Hewitt before. I dropped off my taxes to my local Kalispell branch yesterday at 3pm. I emailed my W2 at 3:30pm and then called to speak with the branch manager. She was unavailable so someone took a message for me and said the manager would call me regarding my W2 and taxes. I did not get a call back. I called several times last night to follow up and could not get an answer.

DO NOT I repeat DO NOT and again DO NOT USE THIS "SERVICE" TO DO YOUR TAXES!!! I've used another online service in the past, but they were getting too proud of their service IMO so I moved on elsewhere. I only even use online tax websites because it's faster than forms and I can do all the filing and paying online and simple. I guess not, anymore. So, enter Jackson Hewitt. I've heard of them, figured a large tax preparer should have their ducks in a row. Nope.

My experience with Jackson Hewitt was horrendous. I paid $186.00 for horrible customer service. I thought Jean was a nice older lady who knew what she was doing, however I later found I was wrong. A few hours after completing my taxes Jean called me to tell me she needed me to come back in because of a discrepancy. We took care of it and told her I didnt receive my $50 Wal-Mart gift card. As the sign reads INSTANT Wal-Mart gift card. She said now that my taxes are complete I'll receive it. I waited a day, called and spoke with Mary who was very rude. She said because the tax transaction was put on hold I wouldn't receive the gift card. I told her that I shouldn't be penalized for a mistake I didn't make. After days of calling and getting nowhere I stopped in. I spoke with Jean, she said that she had to call the general manager but she was too busy too and her current customers were her priority not me.

Have been with JH since 2008. No problem. Used same rep til 2014 tax season. Filed on Jan. 31st 2015 with Mr. ** as my tax rep. No issues. Got my $50 Walmart gift card and received my state refund within a week. Was told my federal would take up to 21 days. Three weeks later I'm informed by the IRS that I didn't submit a 1095 from the Healthcare Marketplace. When I asked Mr. ** why I wasn't told that I needed this he said that the "new" tax laws aren't made available to them till the end of Jan. and I filed too soon. (Huh? Don't I pay you $500+ for this info?) When I fax my missing info to the IRS, they released my refund within a week. Fast forward one year...

Like many other posters, I wish I had read reviews prior to using Jackson Hewitt services. The Maximum Refund Guarantee and the Accuracy Guarantee policies are non-existent. In order to enforce these policies, your tax preparer must make copies of every document/form you bring in, regardless of whether it is being used or not. Otherwise you as the consumer, have absolutely no proof that these documents existed at the time of service. You must then rely on the moral standards of the tax preparer to admit when they have made a mistake.

Went to Jackson Hewitt to get my taxes done with a coupon for $50 Walmart gift card if I paid over $150 in tax prep fees. The tax agent didn't tell me I couldn't use the coupon until AFTER she had finished my taxes. She refused to honor the coupon I had and said I didn't qualify for it because she had "applied at JH coupon" meaning that I couldn't use my coupon because she had applied one of her own already (one that I couldn't see and she hadn't mentioned until the end).

I had my taxes done on Feb 2. It's April the 10 and still no refund. As the paperwork was filed wrong the first time. I got a letter and paid again a small fee and then the IRS said they never received so what did I pay for? After 2 months I had to resend paper myself from a fax machine and I paid over 600.00 for this ** service. They don't care, nor is anything a big deal to them. This is a huge deal for me and my children. As this year I worked three jobs and needed this money back. But it's their attitude that makes me really mad. And the fact that I have used them for years and the girl that I first deal with knew nothing and had to keep getting help, and they told me they would double check her and it was fine... LIES. These people are horrible. DON'T use them. For this amount we could all get CPA that are up to the task. NOT A 12 week training course and still know nothing.

I got charged 484 to file my taxes. There was a problem but when I called and asked I was told everything was fine. Then I received a letter from the IRS stating I need to confirm my identity. I had to wait over 14 weeks for my check and I feel I paid way too much to have to wait, and also I referred 2 people in there and never received me $20.

So had my taxes done JH. Paid fees, they efiled. Thought all was good. Government sent notice. All is good. Got fed return back so thought Mich would be back. Really about 11 weeks later nothing. So I looked on computer. Get filed. So called JH, said was simply mistake. It happens. So I am still waiting on my tax returns. They act like no big deal. I think it is. No more JH tax service for me.

I go to Jackson Hewitt every year for the last 15 years. This year they have an advertisement that says, March Madness 50% off of the total. They charged me $620.00 for a simple form and did not get the 50% off like they said. I didn't realize it until I had signed the forms because you signing on a computer signing pad and you don't see what you're signing until they print it. They got me but they won't see me again.

I am so sorry that I did not research these thieves beforehand on consumeraffairs.com. I had used them approx. 4 years ago with some satisfaction but now they are just a scam. For 2 simple filings (2014 and 2015) with only W-2's...they charged me over $500. The promised "email" with a $50 Walmart Credit is a lie. Never came...and no promised call back from the Manager either. I'm flabbergasted these people can get away with such a blatant con. They are toxic liars and will fleece you given the chance.

I've been dealing with JH for 12 years. This year they lost me as a customer. They messed my taxes up. Don't know when I will get my money. My husband's been out of work since July because of a collapsed lung. They had to remove part of his lung. About to lose everything but I know the good Lord will take care of us. He has so far and he will everyday.

This year me and my wife filed our own taxes. Upon doing so, we discovered we are eligible for tax credit (American Opportunity Tax Credit) for federal, in addition another tax credit for State Tax for my wife being an undergraduate. These credits are claimable for the first 4 years of schooling. JH gave us the credit the first year, however last year the agent (Thelma) lied to our faces when we presented her with the tax form we got from the school. Telling us we were no longer eligible for that credit, that it's only a one time claimable credit. We thought nothing about it, then we paid our due bill of around 130 dollars, not bad.

I wish I could give zero stars. DO NOT have your taxes done at Jackson Hewitt ("JH"), inside Walmart. They lure you in with a so-called "low" rate and by the time you leave, your taxes are filed and you owe them $606.00. If you can't pay on the spot, they charge you another $49.00 to have their fee deducted from your taxes. JH charges by the form, regardless of income, regardless of refund.

I love Jackson Hewitt and they have gone above AND BEYOND resolving the matter.

My son went to file taxes and was charged $496.00 and he made less than 18,000.

I used Jackson Hewitt at their Walmart location last year and was satisfied with the service. I got my money and my Walmart gift card filed and got my money in a week. My only complaint then was the cost is expensive. However this year I filed on February 3. Here it is March 18 and NOTHING! I went back in on Feb 8 to inquire about my money and found out that the IRS rejected it because the tax prep didn't put my IP pin in right. I understand they are not the IRS and that this year the IRS is truly a nightmare but at least give me my gift card. They didn't even deliver on that. I won't go back next year. It's bad enough they charging me half my actual refund in prep fees. When I'll get my refund is anyone's guess.

After 9 years of attending Jackson Hewitt in Green Bay WI my husband and I had our taxes done wrong by them. They had to be amended and we were told they refused to fix their error unless we paid an additional $147 for the amending fee. This is on top of the $317 we paid to have taxes done. THEN we paid the $461 and they were done wrong a second time! I have contacted the corporate office repeatedly for over a month now and was just told after A MONTH, that this is franchise owned and I have to go through owner. Who will not call me back.

I went to a local Jackson Hewitt location and spoke to an agent named Lisa ** who told me she was the district manager, she did my taxes and said the charge would be $300.00, I wasn't able to pay that at the time so she offered to file an extension so it would give me time to come back. I gave her all my original tax forms including my originals from my 401k & I also gave her my son's original tax document from his college because I wasn't sure if he needed to file, he was a full time student on a full athletic scholarship. I called after the extension was to expire and left her a voicemail requesting to just get our paperwork back, I was just going to try and do my taxes myself or find someone who could help me b/c $300.00 was too much for me to pay. I left her a voicemail.

My first problem was I called and set an appointment for 2 o'clock on a Monday and had to wait until 4 o'clock to actually get my taxes started. From then on it was even more downhill, all the questions I had the woman Desiree have no answers to. She then said I would qualify for the rapid refund and which I didn't, under these circumstances I would have never got my taxes prepared there. I could of did them myself as I have in the past. I was charged $450 then I have a problem viewing the status of my taxes in the first week on the "where's my refund" link and would call and ask them about it and they never had any answers.

We filed electronically at the JH Walmart in Indian Trail, SC on 2/5/16. We received our Federal refund but as of today 3/9/16 have not received our state refund. We called JH office and they have no idea where our money is...$667 MIA. We went on IRS.gov, JH site to track our refund, but something kicks us out saying we have incorrect info. Not so... Now what do we do? Agent told us they received acknowledgment that the return was filed but it should only take between 7-21 days to receive your refund. It's well over 30 days. We hope it comes sooner than later.

While at Walmart there are signs posted that if Jackson Hewitt does your return get a $50 dollar gift card. At the end of the appointment the guy charges me $149.83 and because it was less than $150 I don't get the $50 gift card. Can you say scam!!! Then he told me for every person that I can get to have their taxes done I get $15 dollars so I called to see where my gift cards are because I was told within two weeks I would have them. Well now they are saying I don't get them until summer.

My apologies for giving this company one star (it was required). Our experience deserves 1/2 a star or less! My daughter had (1) W2, (1) retirement savings contribution and (1) education tax credit. Jackson Hewitt wanted to charge her $250.00, the tax woman at Jackson Hewitt explained that they charge per form filed. When we questioned her about the high fee, she asked us how much we thought we needed to pay. We explained that the advertising said the returns would be less than $100.00.

Filed taxes Feb 1st I still haven't go my money. I have been told two different dates I would get my return and still nothing. Dates have come and gone. I will never use them again. They are not trustworthy. I could do better if I done my own taxes.

Had our taxes done on Feb 5th 2016 - was the biggest mistake of our lives. The first thing the tax lady said was "Oh you have a 1095 A form. I've never had to do one of these." and I asked her what those numbers on the form meant she said "I have no idea" then I looked at my husband and said "I guess no one does." She then said "Well I do know but I would have to read it to explain it". So it cost us 164.00 and we left 19 business days of waiting on our check to be deposited. We got a letter from the IRS saying they needed more info and would need a 8962 form which is the form that went along with the 1095 A form so I had to go back into the office and another lady said "Yea all of us have been doing these wrong "and she started fixing it.

Paying for a service is no problem, when the service is done as the agreement indicated. I've been a loyal J.H. customer for years. Even defending them to friends. Friends would ask why I didn't just file my taxes myself? I'd say, "I like the convenience and the security of going to Jackson Hewitt". I know I can do my taxes myself. I actually do all the math anyway and have filed them myself before. But the security of going somewhere that makes you feel like it's actually getting done maybe a little more efficiently than I can by myself. And then the fact that no mistakes should be made when you pay $511. But that wasn't the case this year. Jackson Hewitt basically broke the contract in the agreement that we had and they made up every excuse.

The proprietary single employee at this location, the tax preparer and so called expert allowed me to pay 48 dollars to continue having Jackson Hewitt prepare my 2016 return giving me the impression that the $750 advertised instant refund would be approved for me. It was not only denied but it was never verbally disclosed to me that even if it is denied a significant portion of my refund will still initially go to the bank that denied the instant refund for holding for approximately seven to ten business days. This will hold up receiving my full refund for the same amount of time. So apparently this strange bank in another state refused my instant refund but because I gave them permission to SIMPLY OFFER ME ONE, they get to collect interest on a portion of my refund and hold that portion for seven to ten business days.

I can't believe how all these reviews are exactly the same as what I'm about to say. I paid $550 to do my taxes and they messed them up. I haven't received them back and had to have them amended. Now I don't know when I will receive them. They blamed the IRS and Obama for it but they definitely didn't take credit and they tried to charge me to fix it. I will never use them again. I should've stuck to my original plan and done them myself. Oh and the loan thing I also only got $600 which I basically paid them the same amount. Such a ripoff!

I had my taxes done this one time at Jackson Hewitt and they messed up my federal check. They gave me a defaulty debit card at Walmart in Mountain Home. The bank couldn't load it to the card. So they printed me a check and never called me. 2 wks of it "being on my card" I called because I had no access to it. They said "Oh your check was printed on the 18th of Feb. We have it at the main office." The bank that I went to messed up calling it in and checking the receipt number. So had to reprint check. Still didn't work. Needless to say I just now got a check cashed and currently waiting for my state check to arrive at the correct mailing address. In 4-8 weeks from yesterday. Not happy. Not happy at all! Very, very bad experience! Will never go there again and won't recommend anyone to use them! If I could I'd give 0 stars! :(

In order to complete my taxes, a total of $270 was charged. I had a W-2 and IRA papers that needed to be filed. They'd informed me in the beginning it would be only $98, but the price quickly changed. Once I was baited in with this price, they'd made me sign a paper that had the clause "If I refuse to continue, a $25 fee would be charged". This clause was pointed out as soon as I'd informed them I wasn't going to be using their service.

We filed our taxes January 16, 2016. Still have not gotten taxes back. 4 different people gave me 4 different answers. They screwed up so bad. We still do not know anything and neither do they. All they keep telling us that is the same is "IRS screwed up your taxes." We told them to direct deposit money and then they still had a check sent for state taxes, which they took and we never knew it came in, still not getting info. on Federal taxes. 6 weeks and can't get and answer from Jackson Hewitt or IRS.

This is my first AND MY LAST time ever stepping foot in a Jackson Hewitt establishment! I had surgery and was out of work with no pay for several weeks, and I desperately needed to get my taxes done and receive the $750.00 advance. I got a $650 advance instead. I called the "so-called tax expert" and inquired why I only received $650 instead of $750. She said I did not qualify for the $750, even though she lied and told me the card had $750 on it. She charged me $412 to do the taxes and I asked her why was the fee so expensive. She said she did not set the fee, the computer set the fee. (Hilarious).

I went to a Jackson Hewitt drop off service where there was a sign directly above this stall that said taxes done for $150. So all the information was in and the preparer tried to upload an account to one of their serve cards and it didn't allow him. So the next day I took it upon myself to go to the main office from where the preparer worked from and had the main office try to open to new serve cards. Here's where it gets interesting. They couldn't do it either, so they said they have to cut me a check. I said "ok whatever to get my money, do what you have to do". SO IT GETS BETTER!

Due to their incompetence I had to have an amendment done to my taxes. They admitted it was their fault and they did not compensate me on any way for me to make the extra trip. And when I tried to file a complaint you cannot get a hold of corporate office to let them know I should have a right to express myself to them. Why do they not give you that option? I paid a lot money for a bad job.

People of America DO NOT USE Jackson Hewitt!! You will regret it!! I used them and they can't tell me where my state refund is!! Also I paid extra to get the direct to cash and it took 23 days to get it when the lady told me I would have it in no longer than 12 days! Also my wife got the serve card that was suppose to be for 750$ but all they approve you for is 600$ and it cost a ton of money!!! Jackson Hewitt is a total rip off. There is no way to talk to a head office!! Please read what I have written!! The BBB should investigate them. They are saying false advertisements to get people's money!! Oh and also my taxes cost me more than 150$ but I never received my 50$ Walmart gift card. I think it's in the pocket of the scam artist that did my taxes!!! I hope this stops people from making the mistake I did!

This location has the worst customer service ever. They have a bunch of tax preparers that must come from the housing projects with poor work ethic and mannerism. Will never do my taxes with this company again. Thanks Jennifer and Milagros for the worst tax experience ever.

Okay we went in to file the Wednesday the IRS closed. So we had to wait forever to get the advance or the loan and five nights later, when I finally got the Walmart gift card, the lady was sitting there straightening her hair with a hair straightener. Not the one that actually filed our taxes but the other one. Our federal check was supposed to be deposited into a card... Not!! Last night my husband, who keeps our whole tax return every ** year, went to Walmart to pick up our check... or I should say his check. He was allowed to sign ALL OF THE DOCUMENTS FORGING MY NAME. I never even showed my ID at any point that we filed. Not once... He was allowed to sign for a seven thousand dollar check without me as well... Thanks Jackson Hewitt for allowing this. I bet if I went in and a wanted to pick up the check, they wouldn't have allowed me to forge his name.

We had to pay 750.00 dollars to file our taxes then as we are waiting for our refund which it should have been deposited on 2/18/16 and they put the wrong account number, and now we will have to wait for two more weeks for it to be fixed! The Walmart in Cornelius Oregon is the worst I've ever had. Such bad service for such a high price

I went to file my taxes at Jackson Hewitt. At the time of preparation I was told I had to pay $300, but when it was done and already submitted, I was charge $594. Plus I paid $80 out of pocket to amend a separate tax return. So to file my 2 basic W-2 and an amendment, I was charged all together estimated $700 to file my taxes. Never was told it would be $474 for federal, $55 for state that take 7-21 days to get back, $20 for storage fee that they don't tell you about to hold your 1040 form that they don't give you, $46 for assistance fee. It's ridiculous and I'm having a meeting with them tomorrow to get a list of their prices and find out why I was charge so much. And I want to know did they have a cheaper offer because that what I was charge has to be the the highest they have. If I don't get answers I writing corporate, the news, BBB, and etc. to expose them.

False advertising - After calling Jackson Hewitt to see how much their EZ tax returns were, I was quoted a price of $48. I made an appointment to go in with my paperwork and was told it would be $120. After discussing it with my husband we decided to go back to get them done with the same paperwork I took the 1st time and was charged $194.

Issue resolved after 6 weeks!

OMG. As a public service announcement I am asking you not to have your taxes done at Jackson Hewitt. I have been doing taxes since I was 18 and I usually do them myself, but a few times I have went to Jackson Hewitt. Of the three times I have had my taxes done with them, two I have had issues with getting my refund. So I call Jackson Hewitt to ask them how they may have messed up my tax return this time and the person LAUGHS IN MY FACE. I am upset because they have messed me up before and instead of an apology I get laughed at.

On January 20, 2016 1st Time trying to have my tax done with Jackson Hewitt was a BIG mistake. I was not aware of the new laws about parents being not together. I understand many consumers are doing all to receive more. I was told I will get a 50$ gift certificate from wal-mart that did not happen. I mistaken given Muriel ** a wrong old email address.

Jackson Hewitt is a bad place to go to file taxes. They told me it would be 500.00$ to file my taxes. My jaw hit the floor. I asked why is was so high. It would cost 400.00 dollars to file. Then an extra 100$ dollars in other fees such as 20$ to store your file. 50-60$ dollars for the gold plan. Which if you don't pay it, they're not liable to pay the IRS if you were to get audited. Say the IRS says you owe us money. If you don't purchase the gold plan. Then you up the creek with no paddle. They taking people's money but not mine. I grabbed me and my wife's W2s and left. It should never cost that much to file taxes.

First off, I was told I qualified for the $750.00 advance. Which I had to apply for it myself online but Jackson Hewitt did my taxes and said I would be receiving the text. It took over 48 hours to get it. I was told I could take the whole thing out. The bank charged me a fee so I did not get a full $600 then my full state tax check was taken for fees instead of my federal's being used for the fees. I got way less than what I expected due to what I feel was some underhanded shenanigans. I have used Jackson Hewitt for years, but I promise this is the last year and I will let everyone I know that uses them that they are not about the right.

This was my second year going to Jackson Hewitt and will never go there again. First off had to wait over an hour only one employee working. Come on this is the busiest time of the year. Pretty sad they can't have a second employee there. Then another customer came in and was right at the desk I was doing my taxes at so that person could see all my information. I use to go to a private accountant but usually would have to wait a week to get my taxes done. It would cost me 167.00 for everything every year for the past ten years. So in 2014 I went to Jackson Hewitt it cost me 217.00 then this year it went up 95.00. Then when the manager called me she was rude. So enjoy your 95.00 cause I won't be back. And social media goes a long ways.

My experience with Jackson Hewitt thus far can be described as consistent. Every time I think we have turned the corner for home someone sticks their foot out and we are back to no answers or explanations. I understand that bothering the employees during work hours (especially when there's not a single customer in the location) was rather intrusive of me. However considering I was told after a series of errors, World series sounds more appropriate, that a regional manager would bring my check. After not showing up for three hours I felt compelled to ask if they would call her for me. But alas!!! She showed up paper in hand, bring your own stock if you are getting a check by the way, and promptly printed my check. Jackson Hewitt had redeemed itself. NOT. Walked the beaten path to the service desk and check was denied. I kept it as a memento to all the call center employees I had grown so fond of.

I feel so cheated. I was in need of the money now so I filed with Jackson Hewitt to get the 750 advance. I asked the man three times the requirements for qualifying. I was told that I had to get 1250 or more on my refund and the IRS had to receive and accept the refund filing. No credit checks, 0 % interest. Well I am getting over 5000 back. The IRS got the refund file, accepted it but me and several of my friend all were denied the advance. This company just lured me in and had no intention on giving any of us any advance in the first place. They charged the heck out of me to prep the taxes anyway.

First off, the paperwork I got from them after I filed was NOT my completed tax paperwork. It was coupons for referring a friend and all the disclaimers about their services as well as the amount of my refund. WHY they feel compelled to think that crap was necessary to put in an envelope for safe keeping is beyond me. I could have used a copy of my completed taxes. Secondly, I have coworkers who efiled days after I did who are already receiving their refunds. Not sure why, but disappointment does not even begin to describe this experience. The girl preparing my taxes was eating and using her phone and rolling her eyes and being rude when someone called on the company phone. I will NOT be recommending this company to anyone and I will NEVER use them again. On a side note, I used them last year and gave them the benefit of the doubt but their fees are pretty ridiculous for the quality of work that they provide.

I have been calling Jackson Hewitt to fix my taxes. They told me to contact IRS myself however I have paid them $375 for them to do nothing. I have been dealing with the IRS and dealing with customer service tax managers and it still is not resolved. I keep getting the runaround for almost a month and I owe no back taxes just a refund. Should have done this myself and saved a big headache.

I went to the Jackson Hewitt in Walmart in Asheboro, NC and for one thing she was the only person there and my husband is a truck driver so he is pressed for time. She told me to dropped it off now. This was 10 in the morning. She said it will take her about an hour. Well I called back about 5 in the afternoon. She have not even started on it yet and she was so rude. She said she will have it done in the morning if she don't I will take my business elsewhere and I will keep you updated. This is the first time we ever used them.

I apologize in advance for the lengthy read. I have an account here of my dealings with them over the past couple years, that perhaps some may find useful, or perhaps can empathize with, and I'm curious as to how many others have had the same problems. It seems that customer service and receiving the advertised promotional credits have been a big issue among many. To me, this smacks of classic bait-and-switch tactics. I've been using Jackson Hewitt for several years now, and expect that I'll pay a little more for the sake of conveniences, but things have been far from that these past two years. Before when I was getting a considerable amount back for EIC before one of kids was grown, I didn't mind spending the extra for peace-of-mind filing. Now that I'm getting less back, and their fees just seem to keep rising each year, I'm far more scrutinizing of what I am paying for.

We had our taxes done. Told we should qualify for 600$ advance. We did not so we received our taxes direct deposit and it's minus the 600$. Jackson Hewitt said it's an oversight and they're trying to correct it! Where's my money? What a ripoff!

I went to have my taxes done. First off, it's not a $750 dollar advance. In most cases it's $600. Also I brought up that I qualified to claim a $500 credit on my state taxes because my son has autism (developmentally disabled individuals) and yes, that would have resulted in a $694 state refund as opposed to the whopping $194 they got me because they said my son had to be 18. NOT TRUE.

BEWARE. BEWARE. Had my taxes done on the 31st of January. Had to help the tax "expert" how to fill out my own taxes. Was told I would get my return within 48 hours, no extra charge. 48 hours pass, and nothing! Turns out they didn't file something and now that the 48 hours have passed nothing can be done about it. Now I have to wait up to 21 days for my taxes to clear the IRS. Called their main number to file a complaint and someone thinking it was funny gave a number mental health. Called back was told they have no complaint number.

Filed my return on 1-16. I was told it would be the 17 when IRS started accepting returns. Ok. We were told it would be 8 to 10 days to get our money in. Well due to a mistake on their part they have Lost our money. Now all they tell us we have 21 days. I could of done them online for 0$ and had the same delay. Now they charged $300+.

I filed my taxes on the 25th of January. The lady gave me a American Express card for my funds to be received on. She also told me that I would qualify for the $750 and I did. She said that "it will take 7 to 10 business days for your refund to show up on the card." It's now the 8th and I still have not received anything. The status says Acknowledged Pending. What does that mean. Can someone answer this??? I filed last year with Jackson Hewitt and I had no problems.

So like everyone else agrees, Jackson Hewitt is a rip off company! They give false information to get customers and when called out on it, they are rude or don't want to deal with it so they hang up on you. You can't even contact a corporate office! I was told 2 times that the DM will call me back within 4 days because she had surgery, but no surprise she never called me! I was given false information on the amount of taxes I'm getting back and IRS said my taxes will be in my account by Feb 10th, that's what it says "IN MY BANK ACCOUNT" so with the serve card it should of been in my account today Feb. 8th. Nothing?! Then I called and they say it's a process and it won't be in there till Fri. BS. NEVER AGAIN WILL I GO THROUGH JACKSON HEWITT NOR WILL I REFER ANYONE! I filed mine at the Scottsbluff, NE location on Jan. 25th. I'm so irritated by this phony company!!

I will NEVER use this company again!!! I arrived at the office around 1:30 pm and I did not leave until 7 pm. I wasn't informed of how much the fees would be until after going thru the tax filing process which I paid over $400. I felt very uncomfortable with some of the questions I was asked that did not have anything to do with MY tax return. I was told that my refund should be deposited in 10 days. When checking the IRS website my information isn't even found but when I go to the Jackson Hewitt app the status of my return is "Acknowledged" whatever that mean. All I want is a day of when my deposit will post but no one can seem to tell me anything.

I was charged $599 to get my taxes done. For one hour of work? I have used Jackson Hewitt for at least 8 years. No more!

Jackson Hewitt said $750 only got $600. Been going there 4 yrs. Quoted me $400 to get filled out and still takes 21 days. They will tell you anything to get your money.

My son and I filed at Jackson Hewitt and they gave us a debit card. This was Jan 19 and haven't received anything. Should I be worried? What can I do? Please help.

Very disappointed, rip off, could have gotten more of a refund elsewhere and not been charged $400!! Will Never return to Jackson Hewitt. Hopefully they will stand up to their money back guaranteed.

On January 15th, I went to the Jackson Hewitt office here in Las Vegas 5130 S. Fort Apache Rd and filed my taxes. I was kind of hesitate on filing so soon because normally I file in late March early April, however I was told by the tax preparer that it was not too soon. People had already started receiving their returns. So I explained to him that I needed it sooner this year than later, and that I was going through a hardship being a single mother with a child with a disability. He convinced me to file and told me that I would have my return in 7-10 business days. After waiting 7 days I checked the website "Where's My Refund" and it was still in the processing status. Today is February 5th and I'm still in the processing status! I have paid $389.00. The highest I've ever paid to file expecting to get my refund within 10 business days.

We chose to go to Jackson Hewitt to have our taxes filed only because of the offered tax advance refund. We paid over $560.00 to Jackson Hewitt. We were told that we would be approved as long as our refund was over $750.00, which it was. However, when you go to apply for the advance online, it tells you that you do not qualify. I feel like this is false advertisement, and when we requested our money back, we were told we could not get it back. This was my first AND last experience with any of these "get your money fast" businesses. We were LIED TO.

I am so so upset. I filed on the 19th of January and I have not received my refund. They charge me $400 overpriced. I have family members and co-workers who have filed through Turbotax and went to H&R Block and filed after me and they have already receive their refund and they filed for free and no more than $150. I am beyond pissed. I keep getting the run around and different people telling me things. Jackson Hewitt is obviously lying and covering up something. I will never ever go there again and I will make sure everyone knows this company steals from their customers and not produce anything but **, I want my fees back!

The IRS website says received processing... The state website don't have me in the system. After reading so many horrible reviews I get in contact with the 877 #. The tel says "You're on yellow. Just waiting for the IRS to release your funds." I get the number to the office where I filed. She say "Hold on. Let me look it up" but she did not and my name or ss # so I'm try and figure out how she certain everything is ok. 16 days later with no expected date of refund. They can't give any information that is accurate. I had four people all tell me different stories. One of them didn't look me up but passides me I'm waiting for the funds to be released. The fifth today said the IRS system is down. No one got a check today when my question was what's the status of my state cause the website say there is no records of me. First and last year.

I've used the same Jackson Hewitt for several years. No changes from last year in how I filed. The cost was $83.00 last year. This year the cost was $266. They will not get a chance to overcharge me next year. RIDICULOUS!

I went to Jackson Hewitt and got my tax done and got charge over $400. And I have use them before but had good experience but this year I'm very disappointed in them. Not very helpful and I still have not got my refund going 14 days. I paid a lot and I'm very upset with them.

Well wish my husband and I had seen this site before we ever decided on Jackson. Normally I do the taxes but this year had some changes, wanted to go to a professional... (rolling eyes). So I called Jackson, asked if they could easily us in, the guy said "Yes come on down." I ask if he had any idea how much it would run me cost wise, explaining tax situation - he responded with around $160 to $180.00. OK now, that should have been a simple return, (and could have been done in 30-45 minutes).

Jackson Hewitt did give 600 dollars advance but lie about everything else. They was say "am going to call back." I have to keep calling them.

After reading all the negative responses I am pissed! I filed Jan 15th and still have not received my own money when I received an email that it was deposited into my account 7 days ago! I usually do my own taxes but needed money now. Will never use again!

I filed because there was a BIG sign that said if I used their service to file my taxes I would be able to get the $750 RA Loan... Welp, lie! I tried to apply for it online and it kept saying "Your information could not be found." So I called Jackson Hewitt to see and was told that I didn't qualify because I didn't pay $150 or more in tax preparation fees!! Wth?? Nowhere, anywhere I've researched said anything about that so I'm confused... Apparently it's just a marketing thing to get people to come use their service although it is false advertising. I don't know of anyone who has gotten that loan yet but whatever I've learned my lesson and will not be working with them again in future years.

They offer a 750.00 American express serve card...but fail to tell you to respond to a text from someone else so they can hold your money longer. We were told that our refund would be quicker with a cashier's check. Well three days later the card is rejected because we were not told about a text and we were told the quickest way to get our refund was with the cashier's check. Yeah right. Twenty-one days from now they will receive our check and we will never receive the 750. Advance from the card that has hidden ** to it. The instructions that came with the card doesn't mention it either. It talks about activate your card this way and you will receive... It's a total ripoff, don't do it.

I went to JH last year and had no problems whatsoever, which why I came back this year. But this year so far has not been good at all. When we went to get our taxes done it was fairly easy, little too easy and we wanted to do the AR loan. So I figured since she asked me if that's what I wanted to do then that was why she took my direct deposit stuff down, had me sign a bunch of times electronically, and said it would probably take a few days because of the weekend to get the advance, then we all set.

Wish I had read all of the negative reviews before I went here. I was desperate, needing to have them done on Sunday in order to download the documents to a financial aid website with a hard deadline. Paid $75.00 last year for a computer program that did exactly what JH did at Walmart, but figured it was worth the extra cost in order to be able to submit the required documents. Well, I have tried for two days to get on to access eDocuments. There is some sort of glitch in their system, or maybe they just never bothered to download by taxes. Anyways, the customer service number on the letter that says, "If you need any assistance with accessing your documents, please call us at 1-877-476-3353" is useless. Last night they said the problem would be fixed in two hours. Today the guy said I would have to go back to the "office" behind the curtain at Wal-Mart. Really?

My advice to everyone is contact your state's attorney general office to complain. I personally I have had numerous conversations with my local office (pine street in Williamsport pa) and the corporate office as well. My particular store made fraudulent claims that I would Have my return within 21 days as I was informed the day that my taxes were prepared. In fact last week I walked several miles to go talk to someone there to find out what was going on with the American express card that I was talked into getting (and paying $49.99 extra for because it would allow me to get my return faster). Well that day I spoke with the owner Tom **. He told me that I should have my return by this past Friday.

I will not bore you with my story as it is the same as everyone else. But, I want you to know that there is something that can be done. If you read your contract, then you know your hands are tied with filing a class action lawsuit, but you can take them to small claims court. You can also peacefully protest outside their offices. Let the people going in at least know about these reviews so they can at the least make an informed decision whether to proceed. We can make a difference if we take the time to care and inform. Also, do not hesitate to call corporate and inform them what is being said and done on a local level. Sometimes the squeaky wheel does get greased.

I will never use Jackson Hewitt again. They lied about the card. I always said H&R was the worst. Boy you all proved me wrong. I filed weeks before other people I know they received theirs, and I'm still dealing with this freaking card when I ask for direct deposit. "Oh the card will be so much better." Stop the lying to customers.

I don't think it's fair for a Jackson Hewitt employee to give me a finishing time on a client. Then HAVE me stand there without letting me know it's gonna take longer. I think it's bad for business to assume. Just be accurate and say to the customer you don't know what time you're gonna finish.

I went in to file my taxes like I have every year since 08. This year I went in at 4 and didn't get to leave until 9! The guy who did it didn't act like he knew what he was doing. I made more than I did last year and somehow I'm getting back less!?! I just don't get that. Also I was told I would get a gift card. Didn't get that email to me either. Didn't get approved for the advanced money loan that I was told was free. I feel like he messed up my taxes so I bought the gold guarantee in case. So over 400 dollars in fees later I'm upset and not a happy person at all. I always loved them but this year I'm scared of ever going back to them unless they fix this problem.

We use Jackson Hewitt because of the quick refund they promise, they told us that Jackson Hewitt customers get their taxes back in 10 days or less, but are now being told, that the IRS isn't releasing funds until Feb. 6th. They knew this and yet still push the 10 days or less to their customers...

I truly used to believe in second chances. I was accosted by name by the manager before even given service about a complaint I made to their customer service line. In her words, "I remember you. I was told you complained about me and I know why because you didn't get what you wanted." At that point I felt threatened so I said, "Yeah you made rude comments about Blacks and Mexicans and healthcare workers. You need to use discretion when you work with the public." We are not co workers. I am a CUSTOMER!!! The nerve of this woman instead of doing her job and possible winning my business she provoked a fight!!! I'm very disgusted for even given this place a second chance.

I went to Jackson Hewitt this year ONLY because they guaranteed a tax advance up to $750 with no credit check. The first day I went, I spent over four hours there because the system crashed literally every 5 minutes. I had to leave to pick up my kids and returned the next day only to have the same thing happen again. I needed to file my 2015 and 2014 taxes. I finally got my 2015 taxes finished... only to return an additional 3 times without my 2014 papers being done. They couldnt figure out how to get the tax documents to print. When I got fed up with it and asked for my paperwork back, they tried telling me I had to pay them for my 2014 taxes because they had already "done the work". After arguing with them for about 30 minutes they finally gave me back my taxes which I did myself for free!! I have never been so disappointed with a tax service. To top it off, I was immediately denied for the advance!!

Went in on Jan 21st to file my 2015 taxes with ** (franchise office manager) location address 801 30th street ne canton Ohio 44714. Chose to use the Amex serve card they offer due to the fact I was told I would receive my refund in 5-8 days. Now I am being told that the it's isn't due to start releasing funds until at the earliest Jan 31st. I paid over $300 to file with them and was mislead and lied to about my return.

My fiance went to Jackson Hewitt in November when they had their promotion of a 250.00 loan in November, another 250.00 in December and 600.00 after January 12,2016. He got the one in November but didn't file for the one in December because of the issues he had with the prepay card they gave him. He went this last Thursday for the 600.00. They disregarded the fact that he had already qualified for the 600.00. She did the 750.00 loan instead, he was denied that. So now we don't know what is going to happen to or with his return because the stories I reading on this site. I'm very concerned because he will be less than nice if he doesn't get his income tax back. I will be too. That is our new home. For us and 7 children. He has custody of his 4 and then my 3. His children's mother has nothing to do with those children as my children's father has nothing to do with them and my oldest son's dad is passed away.

My easy tax situation was 519 in fees to qualify for 750 tax advance.. highway robbery! Save your time and money... scamming the poor.

This tax service is the worst yet. Two years in a row they have mislead about promotions. Last year I filed in January and they chose the wrong delivery service of my tax return. Needless to say, I went through hell to have this discrepancy fixed. This year, they have the promotion of 750 dollars of an advance within an hour of filing your taxes. You are supposed to receive a link to apply or log onto the site and apply if you have not received it within the hour. It has been two hours and I have not received a link or able to apply online.

My husband and I went to Jackson Hewitt and paid a ridiculous amount to have the taxes done. Then in July we got hit with a bill from the IRS saying we owed more money. I have learned now we will go to a credible tax person. Stay away. I would NEVER recommend Jackson Hewitt to anyone.

I went to Jackson Hewitt February 12th to do my federal income tax like I have every year with the company.. But my experience with them was horrible. I did direct deposit but they never put my money in my account. I called Jackson Hewitt about my deposit. They were terrible with me and they didn't know where my money went. I was upset and not happy with their services.. I called the IRD office and they said they had my money... But it was in another account and they still have my money!! It's going to be a year, this happen in 2014... Now they still denying me my money!!! I haven't gotten nothing from these people. I will never ever go them again!!!

Well we went in and filed our taxes this year and the IRS made a mistake. I called JH and ask what I needed to do. They was no help so I called the IRS. It took me a month but I fixed the issue myself and today I called about the loan and they accused me of not getting our refund which we did and then they accused us of not paying them when in fact er took 400.00 cash money in and paid the lady in person and now they said they would have to file some papers. I guess to see if I'm telling the truth. Well we are no thieves and they want their money. Well they have done and got it and if I have to I will hire an attorney to fix this. To all y'all thinking of using Jackson Hewitt y'all might want to think twice!!!

Me and my husband went to Jackson Hewitt to get the year-end loan of 250.00, then in January get a 600.00 advance. Anyways they said "Bring your last pay stub and ID to apply." They also said "No credit check!" So I was like "OK, let's go do this WELL." We went and of course got denied. So all I can say is we were misled to go in there thinking we were going to get this money just to be told "NO!" So as of right now I feel lied to just to get me in the door! I believe they checked my credit cause it's the only explanation for this! They have definitely lost me as a customer!

Thursday I spent about 10 minutes on the phone speaking to a so-called Tax Preparer about these text messages Jackson Hewitt was sending me for a Pre-Qualifying Tax Advance for $250 since I am a returning customer. I was informed since I received an advance last year there was nothing stopping this 0 percent interest advance and I had to apply by the 29th Nov. I went today to do a pre-file for my taxes and the Tax Preparer had me wait 35 minutes to apply through One Money Center. Immediately I received a denial but a Pre-Qualifying notice that I could get $6,00 in January 2016.

I have been going to Jackson Hewitt for many, many years. But my financial aid office red-flagged me because of my 2014 tax return that I used my 2013 as guideline. The office in Kenosha (Can dance) helped me do a amendment to file injured spouse. But (Lori) the supervisor called to see if I had made it there because she felt that it was humorous. I could hear her talking about me over the phone and not only is not professional, it's not funny. Because I come to you guys so that things like this won't happen and it did. Because you had a dishonest woman working for you which I hear she is no longer.

I went to get my taxes done with them after charging me 371.00 for preparing my taxes and by the way the customer service the worst, didn't ask questions like other people do so. After waiting for months (about 5 months), my taxes were done wrong and that's because I got tired and went to IRS to see what was happening. I learn my taxes were done wrong so I had to pay Liberty Tax to fix the problem. They got pay for doing nothing more, they stole my money for not doing their work right. Now what can I do about this?

I would never go back to Jackson Hewitt. When I first arrived the gentleman told me 125.00 and ended up 800.00 later to my surprise. Had no idea I spent that much for a simple C Form. I called to complain, with no avail, nobody could help me. I Just kept getting the runaround. Do not use them if you want to keep your money.

Not only did this company charge outlandish prices, THEY DO NOT LIVE UP TO THEIR ADVERTISING CLAIMS. They had to amend my taxes twice. I submitted taxes for 2014 three times. Jackson Hewitt promises 100% guarantee of accuracy. When I asked them about it, I kept getting jerked around. Oh, and they contacted me at 6:30 p.m. on Tax Day to sign the it's Amended set of taxes. The second amended was a month later. I originally went to them the beginning of February. The business is horrible. Not accurate. They practice under bad faith.

I have been trying to get a hold of a person at the Taylorsville Utah store for a few weeks now regarding a mistake they made on my 2012 taxes that got me audited. I keep getting the runaround from some call center. I have been misdirected, I have been hung up on, I've been lied to. I have never seen such a poor customer service in my life. And I'm getting real close to getting a lawyer. And writing a letter to the editor so everyone knows about this horrible crap.

Took tax paper to the office at Decatur & Ann Road. The Office close before I could get back there with more paper. Call the 800 #, they told me that my sister-in-law tax paper are at the Durango & 95. So I've been to that location 10 times or more. The office is closed. On the door say that it open year round, cannot get a hold of anybody. So how do I get the tax paper from that office. Thank You.

On 4/11/2015 I picked up my 2014 tax return (receipt #**) after being told the computer in their Algonquin Illinois location couldn't e-File my state return. I was also told that the person who did my taxes (Sherry **) was no longer with the company and they had to locate my return and arranged for me to pick it up. I picked up the form and mailed it, they didn't even have envelopes so I had to handle this myself. They had arranged without my knowledge to apply for AR assistance for my return which meant I was charged a bank fee which was in addition to their normal fee. It also meant my refund had to be picked up at their office 30 miles away. I knew none of this.

We also had our 2014 taxes done last year with Jackson Hewitt at our Honolulu Walmart with the promise of getting a $100 gift card for doing so. Well here it's August 2015 and we've still not seen it. Practices like this should be illegal. We won't use them again.

An employee of Jackson Hewitt Tax Service located in Lafayette, IN stole my identity by having a friend's sister say she married me, I was the father of her kids, etc. and I was dead, milking the govt. for hundreds of thousands of dollars. They established a mortgage in my name, a car loan, and personal loans. Through thousands of hours of online research I unraveled their puzzle, whereby they would create ancestry files and establish an identity and credit line for the big payoff of selling the house. They would change the middle initials and middle names to move the identity from state to state. But they were not counting on running into an online researcher of ancestral lineage. But what they did accomplish was compromise National Security.

One of your agents, name Ray at the Ford rd. location in Michigan, overstepped his boundaries by texting a friend of mine with extremely wrong sexual remarks on her cellphone. I'm letting you know because this man has no right to use the info he receives from YOUR clients to harass them. My friend is devastated by this. She still has his text. I told her not to get rid of them, that I would step up and say something on her behalf. If you need to contact me please feel free!!!!!!

We had our taxes for 2013 done at our local office and we got a letter from IRS in 2015 that we owed them $1700 to IRS so we went back to the Jackson Hewitt office and ask, "Why??" They didn't add all of our income in and he had all of our W-2's right in front of him. He told us later that he has never done RR taxes before.

The card JH Preferred is terrible!!!!! I had a transaction I was supposed to receive a refund on that was never put back on my card. Even with the confirmation number from the company I had to do it their way and file a dispute. Did that - waited 45 days. Only to be in hold for half an hour and be told by a rude representative that was apparently eating that I wouldn't be refunded my money and she couldn't say why I wasn't, that wasn't her department and the only way I could contact the dispute was through email. Just brushed me off with no concern. I've been waiting on my refund since March!!!! The most unprofessional, rude people ever. Soon as my feet touch the pavement in the morning I'll be withdrawing all my funds and closing my account and prepare my taxes myself. DO NOT USE THESE PEOPLE!!!!

I went to them because I expected they knew the tax laws. They gave my dependent child tax credit. My dependent turned 17 and couldn't be used. I found out from a letter from the IRS. They sent my taxes electronically and was rejected 4 times. They didn't know why so I had to drive an hour away to have them send it in paper. The same thing was wrong the age of daughter. They said their fees would be deducted from my return and I would be mailed a check. Now they are sending my bill to collections. They also said I would get a email gift for Walmart for 50 dollars and I have not seen it. Also my son in-law hasn't been billed because they received his return but they can't find the money they owe him. I am 60 years old and this has been the worst experience I have ever had with my taxes. They need to be put out of business.

I had my taxes prepared with Jackson Hewitt in 2014. 2 weeks after that I had a bad accident that lead to two brain surgeries and was put into a coma for three months. After two weeks in hospital my tax money came in on a card. By the time I had gotten out of hospital all my money on card was gone. I told this to Jackson Hewitt and they had me write up a dispute paper. It was about a year after I kept calling them and they gave me a big runaround speaking to numerous supervisors. Finally they gave me 500.00 out of 4400.00 and they will not return calls or emails.

2 years after filing Federal return for the year 2013 through Jackson Hewitt, I received a letter from the IRS stating that my return was prepared incorrectly and that I owe $2100.00. My purpose for retaining professional service was to avoid or to minimize the possibility of any mistake. Now that I'm dealing with the aftermath of this, I'm requesting that the preparation fee be refunded to me in the amount of $369.00. I think that this is only fair. What has been offered and given is not satisfactory. I'm not asking for the tax debt to be paid, but only the fee.

I filed my returns and paid for this service in January of 2015. I received my federal in a timely manner but have been waiting for my state to come. Contacted them in April about and nothing was done. Finally got a hold of someone today June 30 and they proceeded to argue with me saying that they were done and to take it up with the state, when in fact I contacted my state IRS and was told they never received my returns from Jackson Hewitt. They continued to argue with me. Very dissatisfied with the level of service. I asked for a refund for the cost of service. So far they have denied me of that.

A Jackson Hewitt tax preparer entered in too much money in social security taxes (box 3). She was supposed to enter 1600.00 give or take and she entered 168,000 into the box so as a result I have to pay back $1300. The only penalties/fines they reimbursed me was $100. After I paid $250 for them to prepare the taxes. They told me that was all I was eligible for was a partial refund of the $250 and a fraction of the penalties/fines I'd accrued so I got a $100 check to help with the $1300 dollars I would have to pay back due to their mistakes and oversight! I'm never dealing with them again!

I been trying to pickup my check for the last week. I got nowhere with that cause they were not open. I called the hot line. They're only on Friday from ten to two. But they did open at all. Come to find they only open the first Friday each month. I think that sucks!! You shouldn't have to wait until the first Friday every month.

Took my mom to do her 2014 taxes. Ok they got submitted on Jan 20th. Said it will be 21 days, ok. Nope. It's now going on 7 months Jackson Hewitt knows nothing. IRS still processing. Really 7 months for an e-file. What is really wrong? They won't call back and charged 300.

10 years ago going through a legal separation Jackson Hewitt convinced me it was ok to sign for my wife's tax return. Big mistake... wife's lawyer threatened me fraudulent tax prep. I had to submit their demands. Huge tax mess followed. Several years ago after I purchased their gold package I was audited. It was their fault because they mistaking added my mortgage interest twice. They never followed through with their gold package promise to reimburse me for fines and penalties. They dragged their feet, stone-walled. Even their corporate office let it slide, never to hear back from them.

I NEED TAX INFO TO BUY A HOUSE. We all know that buying house is stressful enough and my loan has been held up multiple times. My husband called JAC HEW in the morning to find the office that was open (since it's not tax time). I am our only income and I file the taxes so he asked if I needed to be included, he was told no. He went to the office and sure enough they said they needed me to be there but they would 'LET' him get our taxes if I sent a picture of my driver's license. I did send it and yes I used choice language (which was wrong) but we were then told it wouldn't be processed.

My boyfriend did his taxes with Jackson Hewitt. They were paid. IRS just accepted his taxes, but no 50 Walmart email gift card has showed up my email.

I filed my taxes with Jackson Hewitt because of the $100 Wal-Mart gift card promotion and because I had used them years past and had no issue. I filed in Colorado with the same Colfax office. It's too long and a mess of a story but Jackson Hewitt is a dishonest, shameful and unprofessional company as a whole, including the tax preps. Half of my Federal has been stolen from me and I am angry and hurt. I am a single, hardworking, honest woman and don't deserve the treatment and anguish I have received from this company and their heartless arrogant reps.

We used JH to file our 2014 taxes. The tax preparer who filed the taxes claimed they were the most experienced in the office. They informed us that we were getting a $3,000.00 tax return from the IRS but comparing this to last year's taxes, it seemed inaccurate so we called our financial advisor who found multiple errors, and we ended up owing $5,000 which the IRS is now requesting. We called and informed JH of these errors and they claimed that the retirement form 1099R was incorrect and that the previous employer needed to pay for any error. The JH tax preparer had not adhered to Form 721 publication and left out critical tax calculations. They have not honored the "gold guarantee" which we paid extra for although this is solely the tax preparer's error. The guarantee supposedly covers up to $5,000.00 if they made an error.

I've been doing my taxes with JH for the past 4 years and will never use them again. I visited a Walmart location and sat with I thought a seasoned rep but unfortunately I was wrong. I knew there was going to be an issue when he explained to me that I was not going to receive my child tax credit which was false, I had to review his screen in order to correct the information. I had to leave without my paperwork and to later receive a phone call stating my w2 were missing. I contacted their headquarters and was promised my tax preparation fee within 6 to 8 weeks. It has been 6 months.

Went to have taxes filed n a Walmart facility. After being with this company for over 20 years, I go and file, anticipated a return. Instead I owe the IRS. They hired this dumbass rep, ** (if you recognize her name - please Don't trust her. She will have you paying instead of receiving!!!) who sent in some personal notes about my family situation and now I have to pay in. It's a damn shame after 20+ years of doing business with them, I can no longer trust their services nor will they ever get my services again. My advice to new comers, even old comers, go through someone else. From now on, I'm returning back to H&R Block. I never had any problems with them. I simply went to JH because of my mom. I will NEVER go back to JH. I'm strictly H&R from 2015 on. JH won't even correct the problem or even try. Their guarantees ain't **. Please believe.

Me and my wife had our 2013 and 14 taxes done at Jackson and Hewitt and they done them wrong both years. Now we owe the IRS over 3000.00. I do not recommend anyone using this tax service

On April 15, 2015, I went to Jackson Hewitt Taxes at the Fulton Rd office (nightmare). I forgot to add a W-2 form to my taxes and I didn't get all my copies for my taxes, missing the schedule A the itemized form. I have tried calling over a month the 1-800 #'s, the Fulton office, with no response. I need this information to complete my taxes. I seriously need help from someone to get this done! Thank you.

False advertising at the Jackson Hewitt in Bradenton Florida. I was charged $261.00 for a simple tax preparation and was told that I was given a $100 discount, otherwise my cost would have been $361.00. I was told after the taxes were prepared that I would not receive the $50 Instant Visa Card to be used at Walmart. I feel mislead and cost of service was outrageously expensive for services rendered. I've never paid such prices even for a private tax appointment. Since I was out of the state and live in Wisconsin, I didn't have too many options available. Never again!! Shame on Jackson Hewitt. No resolution after I complained. No follow-up from tax person after he said he would notify me regarding my request for the Visa card, per advertisement. Buyer Beware!!

I made an appt. to have my taxes done at JH in the Hilo, HI walmart on Feb 16, 2015 @ 10 am. The first tax lady showed up around 10:20 am. She tells me I have to wait for someone else to come cause she can't help me. At around 10:40 someone finally comes in who can help me. So I ask her why the first lady could not help me and she said, "That accountant will not do taxes when she's alone because she was afraid." I thought to myself, "OMG!" So I did my taxes and paid the outrageous fees, $400 and I left. On April 13 I called to see the status of my state returns because the state tax website said they did not receive my tax forms. Well coincidentally, the next day the state tax office says they just received it. So I am upset and go to JH for proof of the day they e-filed my state returns. Of course they could not show such proof, but I was told that will call me the minute they receive my check so I can pick it up.

My husband and I filed our taxes in Jan. We were very happy when we had filed. Then weeks go by. Now it had been 3 months. The IRS says everything has been processed. We are now calling Jackson Hewitt to find out where our money is and the lady doesn't seem to know anything and will not give us her name or transfer us to someone who could help us. And all the IRS says is that we need to talk to Jackson Hewitt. We had also made it very clear to them that we wanted it in check form, not a direct deposit and they set it up for a wire transfer. We are very unhappy and no one seems to know where our money is and it is now May!!!

I went into a Wal-Mart - was going to use this company to prepare my 2014 TAX Return. They guaranteed the best return amount over their competitors. After I had their Tax Professional look at my return he provided a cost amount. It was already a lot higher than my previous tax professional. I then politely told Jackson Hewitt their guarantee need to be taken down and left the small cubicle at Wal-Mart. It has now been three months and Jackson Hewitt wants me to pay a $60.00 set down fee to them. What an complete scam. I even called the person who created the bill and they will not terminate the bill. I would not use this company in any form for tax issues.

First off I had my taxes done through Jackson Hewitt. OK I received a tax ID pin number in the mail so I take all my information including the spin number to Jackson Hewitt. I has been told that that was not necessary and we did not need it - the tax ID number that is. Now since I've been waiting on my money for 2 months I've been told it "yes we did need that number." And now I'm having problems getting a hold of anybody to correct the situation and they kept the document. So good luck to all of you who are using Jackson Hewitt - may your experience be better than mine.

Went in to file taxes Feb 2 2015. Before we started, asked preparer if I need additional papers because I had enrolled in Obama's healthcare. She stated, "No we should be fine." Well we filed, got estimates. Figured they're professionals so some twenty-one days have paused, called asking about return that states pending. Was told to contact IRS. Finally got a hold IRS. They stated since I received Obama care, I needed to file paperwork with it, the same paperwork I had asked if I needed to wait on. They informed me I would have to file a form 8962 or something and mail/fax info back to them so went back to JH, informed them of letter I received asking to be completed and filled out.

I got a letter from the IRS about my 2012 taxes I had filed by JH in Virginia. Apparently I did not qualify for a credit that I had received and I owed the money back along with interest and penalties. Since then I have moved to Texas, so I took my letter and tax info to a JH in Texas, and they found the problem. The preparer did not fill in a certain box that needed to be filled in, which immediately changed the fact that indeed did not qualify for that credit and should have never received that money.

I was charged $334.00 to do my taxes. It took her 20 minutes. I had 1 additional form 1099. I had no deductions. My taxes would not go then because they needed a EIN # on the 1099. I tried calling, left voice mail, no one called me back. It must have gone thru without but I was charges a additional $20.00 on my credit card without my approval. What gives here?

I allowed Jackson Hewitt in Bristol VA the first of March 2015 and am still waiting on my refund of $2103.00. I have called the office at Walmart numerous times to be told "it should be any day." I went to the Walmart location on 4/16 to find it gone. I'm called the number and it still goes to a voicemail for that location. I called the customer service number to be told that I would have to call the regional office which is only opened for a few hours on Monday and Tuesday and is 3 hours away. After speaking to at least 3 supervisors, no one can tell me how I will get my refund check that I was to pick up at the local office when it arrived. I will never use this tax service again. The only choice I have now is to go to my local tax office and see what the hold up on my refund is.

I went to Jackson Hewitt at the Wal-Mart in Arlington, Wa. All went well, although the woman that prepared my taxes wasn't very professional and her appearance was that of someone who rolled out of bed and headed straight to work. My big complaint may seem small compared to others, but it has me steaming regardless... I was given a coupon that stated if I referred a friend, I would receive a $25 check that would be mailed to me. Well, it's been 3 months now and I've received no check! I went in and questioned the woman that did my taxes and she said "Yes, you should get $25. Did you request a Wal-Mart gift card or a mailed check?" I wasn't even given the option!

We took our mentally challenged son to get his taxes done for the first time. He is 58. He is a janitor at Arby's for 15 hours a week and has SS disability. He was to get a $600 refund but had to pay 349 to have a short form tax return done. You got 45% of his refund. I hope you all sleep well cheating the mentally challenged people like that.

I got my taxes done at our local Wal-Mart Jackson Hewitt and when I got them done, the gentleman told me I could have my check sent there and be able to come right there to pick it up. But when I get the call that my check was in, I was going to have to pick it up in Delaware, Ohio which is an hour from where I live. I tried calling that location 2 hours before I went there and no one answered. I get there, the people were rude and said I was lucky because my check just got there I had to spend 40 in gas to go there and deal with rude-ass people when I had to make a drive that I was told I wouldn't have to make, then having to pay the fees to disperse check, etc.

This is probably the worst tax company I ever dealt with. Very unprofessional staff, they couldn't answer any of my questions, don't believe any of their prices advertises, it is all a scam. Before we started, she said it will cost me approximately $100 after she did all, she said their fee is $362. When I refused to pay the amount, I ended up paying $35 "consultation fee". Horrible service, have no idea what they are doing. It is a big scam. Don't go there!

Cx my efile due to an error that would not allow me to efile my taxes. Issue not resolved. Rep said provide cc info and I will send to my mgr for a refund. Later, JH said they do not offer refunds once you have used. They would not allow me to reopen.

Went into Corbin, KY office to file taxes. Took around three hours which I find extremely too long. In the end, we had to file an extension because they did something wrong causing us unable to efile. I find this unacceptable for a tax office. The so called manager had to make several calls to figure some things out on the tax forms and still in the end was unable to file our taxes. An employee's incompetence is bad enough much less a manager with not enough knowledge to be running a tax office. If this is the kind of employees and managers Jackson Hewitt hires, I then to have question their judgement on all their business practices.

My wife tried to file online. She stopped in the middle and saved. When she went back to finish she couldn't log in because the upper case captcha letters kept switching to lower case after typing them. After trying for a while and in different browsers, there was a message that the account was locked for too many failed attempts. Numerous calls were placed to them. The phone people had NO CLUE. Their recommendation: log in to the account and chat with support. AS IF they did not listen to anything we said about the problem being unable to log in. NEVER AGAIN WITH JACKSON HEWITT.

Jackson Hewitt is a scam and a big rip-off! When I made an appointment to have my taxes prepared, I asked how much it cost and was told between $35.00 for a simple return to $160.00 for a complicated one. I had all my info tallied up ahead of time, and all the preparer had to do was put it in the computer. After 2 hours, he was finally done, and when he told me it was going to cost $493.00, I almost fell over! My previous accountant never charged over $250.00, but we relocated to a new town and it was too far to use him. What a joke!