Jackson Hewitt Reviews

I also applied for the advance loan. I went to fill my taxes with JH under the impression that I WOULD receive a loan. So I took the 500 dollar lost thinking I would get a loan but 30 min later I got a denial letter. Not once was I told I have to be approved. I called JH and was told there is nothing they can do about it. I always file my taxes online free of charge and only went to JH cause I expected a loan. Everybody DO NOT go to JH cause they will scam you out 600 dollars.

I went to Jackson Hewitt desperate for advance loan to pay late rent. I was assured by the tax preparer I would be approved because my return was more than enough to cover the loan. After being charged fees and agreeing to using their card and having them do my taxes for that ridiculous amount of money, I was told my advance should be on my card within 45 mins and I would get an email. I went out to eat. 2 hours later checked my email and there it was a disappointment denial letter. This company is targeting scamming poor people and it's really sick.

I called in to make an appt. I was told to bring my last paystub and my ID. I did. When I arrived, I was told to get all my SSNs for my family. Had to go home and retrieve them. Thank goodness I already had my W2. Spent almost an hour going through the process. Finally, I was given the choice between a card and something else. I chose the less expensive option of putting my refund on my temporary card. I was told I would be notified when it was accepted or denied. I was NEVER told I'd receive ONLY a partial amount. I received a call stating "since I was new" I would only receive a partial amount of $500! Why would I pay almost $500 to receive ONLY $500 and not the entire amount to be refunded as I was LED to believe?

First off, we take my wife's last pay stub in on the 10th of this year to basically get a headstart on the refund situation. When we were all said and done we were told that we were close to nearly $1500 back & actually got a R.A.L. back within 20 mins (if that) of $300! And then all we had to do was wait for our W-2s to come in to finish up with the whole process. We get W-2s in the day before yesterday (1-17-19) & proceed to Walmart to get it done only to end up being screwed by a young man who looked & acted like he literally knew nothing about what he was doing! First off, I'm on soc. sec. and there's absolutely no need to enter ANY of my W-2 information into the system, which he proceeds to do!

Same thing like all the other reviews approved online for 3500. Went in. Told I needed to do a American Express card for the loan and if I was pre approved online I would get the advance. Finished up. Came home only to have a denial. They are charging me 470.00 for tax preparation fee. Also 50.00 for having the refund advance card for a advance I did not get. This place is a scam. I have been a loyal customer for over 8 years. I am so disgusted. Will not ever return.

There is no reason this office should even be open. Some 18 year old girl with no clue did my return. Guessed it would be "$150 max", then was shocked it was over $350. She couldn't answer any questions, didn't ask how I wanted my refund, and didn't know the difference between 1040, 1040a, and 1040ez. Had no idea how much an EZ return would be or if I could file one. I'm still irate, waiting for some "manager" to call back after complaining to 800 number. Then I'm referred to MetaBank, whose phone number answers saying there's a LONG DELAY... on Jan 18th? Thank God it's not April.

Did my taxes with the Oldsmar/St.Pete Walmart. Was not told it would cost me $500.00. Been going to Jackson Hewitt since 2007 and miss one year last year. This is the last $500 they get from me. BEWARE. THEY'LL TAKE YOUR MONEY. 1 STAR IS TOO MUCH.

I set up an appointment to go in for a tax refund advance on 1/3/2019. Got there early, everything was going great. Informed my tax preparer Brandi, that I may have a corrected 1099, So I only wanted to apply for the loans, not to submit my taxes. She assured me MULTIPLE times that we were not submitting my taxes because she "didn't want me to have to file an amendment if my 1099 was corrected." GREAT!! She gave me some paperwork to bring back in with me with my corrected 1099 to finish up my taxes and correct them if necessary. Finished up, signed for the loan, got an estimate of what my refund would be. Great day. I even got home and did the survey for her (ALL 10s). Next day, come to find out there was a computer system error for the refund advances and Jackson Hewitt needed to update their system and reprocess the loan.

Pre-qualified for early refund advance. Went in yesterday and I filed Single, head of house, with (2) W-2 and dependents. That's it. No homeowner, no additional credits or deductions needed. Just a standard deduction. I was charged $450 for tax fees, another $79 for audit protection, and $49 refund assistance fee. $578 to file taxes that I've always filed for free. The only fee that was mentioned to me what the audit support and that was it. I assumed that was the only fee. He skipped through all the paperwork and did not allow me the time to read any documents.

I filled out the online form to see if I pre-qualified for an advance. I was told I was pre-qualified for 2000.00. I specifically asked several times while my taxes was being prepared how much will I receive and the lady doing my taxes claims she didn't know the amount, that I will be notified within an hour of the amount I will get. We found out an hour later we were denied, but couldn't cancel because they had already filed for 435.00. This place is a scam.

Decided to go with Jackson Hewitt for tax preparation in 2018. Since I'm single, no dependents, they only needed to file the EZ forms for federal and state. Proceeded to complete my tax returns, have me sign them and then tell me that I was denied, because I was a 'first-time' filer. This year, they began by calling me to come in and early file my taxes, assured me that I qualified for an early advance because they already have all my documents from last year. I completed paperwork on Jan. 9, 2019--rep told me the $550.00 would be deposited into my bank account within two days. Two days pass--no deposit. I check my email and 27 minutes after I completed filing (Jan. 9th) Jackson Hewitt sends me a denial, saying Metabank denied my advance.

Went to Jackson Hewitt office in Ocala FL 01/03/2019. I was a happy returning customer until 20min after prefixing my taxes. The person that did my prep was good until I asked about my advance that I get every year. No problem. It’s always the same deal. I do a prequalify online. They say yes, give me a quoted amount and book an appointment. You go in either prefile or file depending on what documents you have at the time of appointment. The tax preparer tells me the same thing I hear every year I go here. I’m preapproved of course. No concerned there.

I wish I had read other reviews before going to Jackson Hewitt! They did the same thing to my husband and I. We were told that the bank approved our refund advance, there was even a pending deposit in our bank account. It was late in the evening by this time, so we didn't think much of it. Woke up the next morning to no deposit in our bank account. Called to find out that we were denied. We asked 3 times if the advance was based in credit and were told no. Apparently it was. Because we get a sizable refund each year and were not approved for a couple hundred dollars. This was our first and last time going to Jackson Hewitt. $450 to prepare our taxes and we were lied to. Will stick to doing them yourself.

I have filed my taxes using Jackson Hewitt for several years. As in years past I was contacted by phone and email stating I was pre-approved for refund advance loan. Nothing has changed much regarding my tax situation. I file my taxes and am asked to sign electronically several times never shown the tax preparers screen. Still, I was trusting as I've filed for many years without any real problems. I was told that I was approved for the advance but she didn't have the exact amount yet but that it would load shortly on the card I still had from last year. She goes to the printer, collects a stack of documents, staples them into a folder and hands the folder to me saying the funds should be loading anytime and I'll receive a text stating the amount, have a nice day.

On December 22nd I had an appointment to get a refund advance. I was lured in with a pre-approved letter. I get my taxes every year, but this year they set me up with my American Express card and said I would receive my advance in a few hours. Not even 20 minutes later I received a denial because last year they messed up on DOB so my information didnt match from last year. They told to come back with W2 and they would see if I qualify then. To be honest the only reason I use Jackson Hewitt is for the refund advance. Now I guess I'm going to save 450.00 because I will not be filing with Jackson Hewitt. Also they dont give you max credits that you deserve. They overcharge.

Never filed with JH before until I saw they do advance on tax return. I entered all my info ss# and all online. It told me I was approved and to take all my info in to tax advisor. I took a screenshot of approval. Went to see advisor at JH. She entered all my stuff. Turns screen around it says I'm approved. She gave me Amex card told me $475 will be on card in 24 hr and the rest will arrive when I bring back w2. Ok fine. I signed papers and left the store. 20 minutes later I got email from JH say MetaBank denied advance. They claim I may owe IRS. I call IRS and I owe them nothing. Now I'm upset. In just paid someone $450 to have someone else do my taxes based on a false approval. I usually file on my own with TurboTax should've stuck with that. I'll never do JH again. What they don't tell you is that everything is based on credit approval. Check the reviews I'm not the only one. I will not recommend anyone to JH.

I have done my taxes with Jackson Hewitt for 4 years. Got rapid refund every year but this got denied which I find odd since same employer same self-employment since 2001. I even got a phone call from office I used in past telling me I'm approved to come in on December 19, 2018. I go on 22nd and go through all of it since you have self-employment can't do anything until Jan 2nd. I asked how is the advance different from last year and year before and so on apparently it's not. I also found out the employee gets commission on each return and I was charged a fee advance on my return paperwork yet I got denied. This is illegal. Jackson Hewitt is fraud. Don't go. I won't finalize my return with them.

Jackson Hewitt in Jonesville NC I have been filing with this company every year and never got denied for their RAL loan. I went in the office in Jonesville Dec.26 and they messed up on my taxes so it took me 2 days to get an answer back whether I was approved or not so after all said in done they denied me after losing my info in their system so my advice never get your taxes done by people who lie to your face. Snake is a snake on concrete or in the grass.

I was at Jackson Hewitt on Dec 19th. Had a nice experience. Before I could leave my seat was approved for the advance without an, "Email or text Ms **." Very pleasant person, patient and caring Ms **, Ms ** also Ms **. 3815 eastern ave. Try this place. A lot more positive energy and welcoming women.

but read down, "Sorry we couldn’t approve you." Total misleading people for business!! But a no one is gonna let Jackson Hewitt file their taxes if they not approved fees too HIGH!!! They need to be shut DOWN.

Went in for a appt at 12. Wasn’t seen until 3. Have gone to Jackson Hewitt for 6 years - have always got the refund advance. This year not only was I there for 4 hours I also got denied. They said I had offset but I 100 percent didn’t. I called the IRS then I called MetaBank. They said all decisions are final. So I contact Jackson Hewitt after seeing this has happened to numerous loyal customers. Jackson Hewitt tells me to come back and apply again in January and get a 3500 dollar loan. I told her that’s pointless - if I’m not Approved for 400 dollars I’m not going to be approved for 3500. This is a serious issue.

I went in today and was approved for a advance loan. 30 mins after the loan I was still in the office and I received an email telling me I was denied after being approved. I do this year after year for the last 18 years and the reason from the bank that I've paid off year after year through taxes was my income lowered...yeah by 40.00. I asked the agents. All they said was, "Try later. We're having computer issues." It was confirmed by the bank of denial. I guess this was a sign saying save the 500.00 J.H. fee and do my own taxes this year.

2113 W Owen K Garriott Rd, Enid, OK - So I was prequalifed for $350 tax advance. I went to the office today. I waited 45 minutes after submitting my information to receive a card from a worker there who had written $150 on the back. I was expecting that amount to be deposited to your American Express card. I went to the store. The card declined. Happened to check my email to find out I wasn't approved. Why was I given the card with that amount then. I believe if you don't file year before you get denied. I usually always get approved. But last year I was only receiving a small amount not enough to let Jackson Hewitt file for me. This year I get denied. I believe they lure people in with pre-qualification results just to get business. I will stick with Turbo and continue to do my own taxes.

I used Jackson Hewitt for the first time. Worst experience I've ever had. I wasn't given a temp card, but received a permanent American Express card in the mail. Needless to say my refund was on that temp card and someone utilized all my refund. I requested it be replaced and the VP Jonathan closed my case. He basically called me a lie. I was charged for 2016 filings when the preparer told me my return was rejected and I had two options. We canceled the return and I completed it on my own. They went back and keyed in a 225 charge on that temp card I never received. Isn't that ironic? How do you have the card information but I don't have it? Not to mention my personal information was leaked and is being used. Unprofessional, thieves, liars and crooks! I'll never refer friends nor will I return to them ever.

I filed when we had the hurricane here and we could use our 2017 income. I did my taxes beforehand but because I had never filed when there was disaster relief I wanted to makes sure I had everything correct so I decided to go have them done at this company, and I will NEVER EVER EVER recommend this company to anyone, the lady working rushed was rude and rushed even more as people walked through the door, she was the only preparer working. I knew that I qualified for the exemptions for disaster relief such as pulling my 401K, she told me I did not qualify and I knew I did but she wouldn't listen. She never explained anything to me as we went along or at the end.

I will not be using Jackson Hewitt ever again or will I recommend. Last year I went to Hewitt located in Hollywood FL and it’s the worse place to go. A pray that they gotten the lady Yvette with the dreads out of there. Speaking of unprofessional she’s the worse. She talks about you like you're not there. Calls you silly and talks to the customers like you a kid. I watched her make on employee stay after she told her she had a family emergency with her mom. The poor lady had tears in her eyes and had to do a lady 2 hr return. If you think the nasty ** let the employee leave hell no. Boy I tell you if it was me would’ve ran out that place. She told me and my husband we was silly for not having all the paperwork and that she couldn’t help us.

I would like to start out by saying I'm a young business owner (24) and I don't have excess capital running around. I had ALWAYS used a private company to do my taxes until she retired and sold her business to H&R Block. I hadn't been thrilled with the fees I'd incurred once it switched to an H&R Block office. I was working at Home Depot when Jackson Hewitt secured a partnership thing with Home Depot for their employees. We all want to save money and so because of the discount I would get as a Home Depot employee filing through Jackson Hewitt, I jumped at the savings! When I called to file my extensions, the ignorant woman on the phone told me that you don't file extensions for LLC's. And that I was wrong and couldn't get an extension for my LLC. Form 7004 is the LLC tax extension through the IRS.

My spouse and I were promised by Hewitt preparer if a mistake was made on tax forms Hewitt would be responsible. Now the company is denying that and we are stuck with $3,000 mistake made by Jackson Hewitt. We are on fixed income. Both retired and my husband is under tremendous stress how we will pay this.

My very first experience with Jackson Hewitt, and I have to say that I have never been so disappointed. I filed in March 2018 at the Walmart location with Evelyn. First of all she spelled my name incorrectly, I called later the same day to let her know. She replied by telling me that it will be corrected and mailed out the next day. I called about a week after just to verify that the correction was made, and I was told it wasn't. I was also told that it would not matter. (Ok then...) Being that it was not filed electronically, I knew that I had to wait 6-8 weeks before trying to follow up. The middle of May 2018 was when I finally started to follow up with Jackson Hewitt. Before I did that, I used the IRS refund tool online. I even went as far as to call the IRS but my documents were not there.

Bayshore office, Port St. Lucie, Fl. A husband and wife team, wife's name is Stella. They have had my taxes about 1 month, Stella called me and said could I pay her $264 for redoing my 2015 taxes, weeks ago, now that I have the money to pay them, they will not return my phone calls. They know what a dire situation I am in. I will be getting in touch with IRS next.

Dont ever use Jackson Hewitt to file your taxes, they are a bunch of idiots (right from the tax filing agent to the customer service people), worst experience of my lifetime. I opted to file my 2017 year's taxes using Jackson Hewitt because they had a season office opened up in Walmart, which was close to my house. First, my E-file did not go through, they had some issues with their tax software, and I was promised by the agent that it would be taken care of. Fast-forward 2 months, I call the IRS (as I did not receive my state refund even after 2 months). IRS tell me that they did not receive my tax papers yet.

I filed my taxes Feb 5, 2018. It's now May 18, 2018! I'm highly disappointed with their services. My tax preparer was the worst, it was my first time filing taxes. I'm 19 yrs old and I feel like she came over on me. I was charged so much for everything... Every time I try to check my refund status it says they cannot tell me anything about my taxes. SMH I can't believe they screwed up this bad. I went up there and filed by myself and told her specifically I am not on my mom's taxes anymore. Somehow I ended up being added on to her taxes and that's what screwed everything up for.

These people totally overcharge for what they do, and make mistakes that causes delays in refunds. Main reason used them was to expedite return (2017 IRS tax return). Seriously could have done better myself. Advise people to check around and get estimates before deciding who to use.

Would not recommend anyone going to Jackson Hewitt... filed my taxes February 15, 2018. This is May 7, 2018 and still no return... even took this matter to corporate and they are as unprofessional as their tax preparer. Was told I would get a phone call in 72 hours. Two weeks later I was told the person handling the case closed it... without a phone call or anything from Jackson Hewitt. So here I sit 3 months later got charged $350.00 and no return and no answer... oh except I have wait another 16 weeks for my return. NOW IF THAT ISN'T POOR BUSINESS... I don't know what is. Matter of fact that's pretty sorry and inexcusable!!!

What else is there to say? 7 straight years with no federal refund problems and they mess it up and get me audited. Still no return. Office closed, clothing store for the summer and fall about to be set up - except for this time I’m going right to Liberty Tax or H&R Block. ** them, they just steal your money and don’t care. I needed that money, I can’t believe these people!

Charged too much money and never got a copy of the work they did. Said "Go to this form and enter to pull up info" and it wouldn't let me do anything. Not happy. Would like my tax prep fee back and the 100 I should of got for switching.

Can't get my refund due to ignorance on the preparers' part - I was very dissatisfied with their service. The preparer was not well educated and seemed more interested in me than my taxes. She completely screwed up my tax form and I had to redo it with another preparer and then he screwed it up again. So now after 4 months of waiting my taxes still have not shown up. So to anyone thinking of using these idiots I strongly recommend H&R Block or anyone else. My 3 year old could get it done for you in way less time and better handwriting. ☺

I normally don't complain due to me being a retired Navy Veteran but the way I have been treated at your Chenal Parkway establishment has been the worst I have dealt with. Held on to my tax paperwork for 3 weeks. Lack of communication all around. Managment sent me a letter instead of calling me to inform me of what is going on. Ms. ** has been rude in her letter to me by ending it with “Thanks!” Why is she thanking me in a letter that she is trying explain why she is charging me all these extra fees from previous years that I already paid. I even showed the receipt to her. I will never use your tax services again and I will not recommend any of my fellow Veterans use it either. Also I still haven't received my income tax check as of 19APR18.

I went to The Jackson Hewitt office in Jackson on April 14th 2017, as my computer was inoperative. They had done taxes for me in the years when I was working and I never paid more than $50. I should have asked, but I thought they couldn't charge a lot to a person on social security with two annuities that were under $720; and I had all the figures and 1099s in order and itemized. The total was over $300 and with some bull crap discounts like seeing an advertisement on TV it was brought down to $287 which is outrageous for a senior's small income. I had been doing it on Taxact for under $20, and it was $29 this year on Turbotax. That's gouging. Needless to say, I'll never use them again.

Jackson Hewitt of Turnersville NJ (inside the Walmart Supercenter) prepared my taxes this year. The woman seemed very uneducated about the entire process. She had my fiancé (who was there and provided a driver's license) listed as my child. She called her manager during the appointment to double check her work. After we were done and had been issued our state and federal returns, we took our taxes to a different Jackson Hewitt office. They could not believe how badly this woman messed up our returns. The state was off by over $400. And the federal was off by over $600. So they filed amendments and now we are again waiting for returns. The good news is we will be getting our $1000+ back. The bad news is we paid this ridiculous office hundreds of dollars to short us $1000+. Thank goodness we felt so unsure of her work that we had a different office double check it. She should be fired.

Went for the first time, the average cost is between$ 60.00 and $100.00 but after the preparer completed the process she ask me if I want to have it mailed or direct deposit. Then I was hit with a$ 419.00 charge for just filing for a 1600.00 return. No extras. Please clarify this as this isn't fair.

Took advantage of us. Paid $400 for a messed up return. They say they take customer service seriously, but it is a lie. They don't care. If there is a problem, the customer is blamed and accused. Corporate management is no help. Their guarantee is useless. Sad that no one is holding them accountable for their actions.

Arrived for my 11 AM appointment a few minutes early, but ended up waiting for an hour and 15 minutes with my 1-year-old. Preparer zipped pretty quickly through my return, got me an ok refund. Then tells me his service will cost $459!! Should have walked out, but after investing so much dang time and the deadline so close, I filed. I expressed how unbelievable that rate was, and he justified it with "due diligence and liability". I've worked in taxes before, and in no way is that a legitimate charge for an easy 1040. Still in contact with corporate, whom are not much better to deal with so far. Preparer called me like some hero to say he thinks I was overcharged. Went in to see him and he hands me a $100 bill. Struck me odd, unprofessional. After discussing JH's "business" ethics a little more, I put the bill on his desk and told him I'd take my chances with a remedy from corporate.

I am very disappointed with Jackson Hewitt Tax Services and I will never use their service again! First of all the tax preparer screwed up my taxes, I filed Feb. 2nd and did not receive my very small refund until April 12th. She was on the phone with her boyfriend while filling my taxes talking about her drama, very unprofessional! They charged me an outrageous amount in fees. I have never been so disgusted and I hope they lose their business license!

This is the biggest scam ever. Please make as many people aware of this scam as possible. My friend was ripped off and taken advantage of. On top of that, the return was not done correctly and they are refusing to honor their "guarantee". Paid $400 for a basic tax return. That is highway robbery. They do not inform you of the charges until they are done with the return, then threaten you if you don't pay them. We have to hire someone else to fix the mistakes. Terrible customer service. They are out to rip off the uneducated public. I hope they get investigated for their unethical business practices. Someone needs to report this company.

Jackson Hewitt says they will give you $20.00 for each client you give them. If you believe that you will believe anything. The person who sent me did not get his to this day which has been 2 years now. I took 2 people in and only got one $20 payment. They claim I got other things? That is not what their sign says. After talking to the Corporate Office and not getting what was promised some of my friends say the signs are gone. Still no payment. Good grief. Are they so crooked that they can't abide by their agreements? As much as they outrageously charge you would think they would?

We have had our taxes prepared at Jackson Hewitt (44th and Wadsworth location) for over 10+ years. This is the WORST customer service we have ever received! They lie to cover up their mistakes and will never let you speak to a Manager much less give you their number. We have spent over 5 hours in trying to get the problem resolved only to be told that our taxes still were not done! And they wanted to blame us... Do not recommend them at all.

Hi. I am trying to book an appointment for at 1301 N Congress Ave, and the answer that I am getting since early these morning is please dont come, I understand you must be busy, the only thing that I can think is you dont want people to continue using your tax services. I apologise if I disturb these morning, I will try to find another place.

We had appointment yesterday at Brockport Wal-Mart, we had been called twice to confirm. We left the area at 4:10 ten minutes after our appointment time. If you were not going to be there on time you could have called us. But no, we were not that important to you. But that is ok, H&R Block took us in without an appointment and we were able to get them done. I will be sure to tell my story as often as possible.

I scheduled an appointment for this morning with Jackson Hewitt at their request after they called me two days ago. I showed up ahead of time and waited and waited and waited. The tax preparer did not show up nor did I receive a phone call to cancel my appointment. The weather here today was very bad and I thought about canceling but did not want to do that to them. They, however, had no such consideration for me. I tried calling but was unable to connect to a person. I then went to H&R Block and they did my tax return without an appointment. I would not recommend Jackson Hewitt to anyone and will never use them again.

The beginning of this year they illegally filed my tax return with false information and without my permission. They said it was a glitch in their computer system which I don't believe. I have been going thru hell trying to get them to refund my fees which still have not been refunded and trying to get them to amend my tax return. I have spoken to several district managers who are very unprofessional and have lack customer service. I call them and have leave messages with several district managers and no phone call gets returned. I have sent so many emails to the district managers and still get no response. I have wasted so much of my time and even missed work due to the fact that they did this to me and caused so much stress in my life over this. I have children that I trade off every year and this year it was their father's year to file and he couldn't even Efile his return because of their mistake and now has to wait months to even get his return.

My wife and I have used Jackson Hewitt (Debbie **) for 3 years and have felt that our returns were prepared correctly until this year. We found that there were many mistakes made and so I contacted our tax person to let her know. She said that she would go through our return with a fine tooth comb. That was a few weeks ago and we have not heard from her. We are very disappointed!

Went to JH for the first time, and was way overcharged, did not receive 100.00 switch. Was told that the district manager would call me and have not heard from anyone... I am beyond mad, I need my money and they more or less stole it. PLEASE PLEASE do your taxes yourself or take them to H&R Block!!! JH are SCAMMERS!!!

I have gone to Jackson Hewitt now for 3 years, I thought at some point they would appreciate my business and my bill would become stable. They have gone up on my taxes being prepared all 3 years, to the point that I just paid them 430.00 dollars to do a 30 min job. I just thought that a repeat customer would be shown that they appreciate my business. I did not get that feeling at all, wish I had been smart enough to find another service sooner before I felt scammed by this company. Believe me I will find someone else next year, and will spend the rest of my life telling people not to use Jackson Hewitt as a tax service.

I had my taxes done with Jackson Hewitt - Modesto, CA office. I was PREQUALIFIED for the tax advance for $500.00. I brought that form with me to my appointment and showed my tax lady. She said I "should get approved then." When my taxes were done, she told me it would cost me $540.00 to file a simple one W2 ez1040 tax return. I normally do my own taxes but needed that advance to pay a bill, so went ahead and accepted their fee to complete my FEDERAL ONLY.

About 1 week ago I went to the Bel Air office of Jackson Hewitt to have my taxes done. I had called and had an appointment AND had even asked before I went in if the tax preparers were familiar with a certain form # 1099C. I was assured there would be no problem. Well the preparer had NO CLUE what to do with the form, and she did not seem to have any way of checking with someone else, or referring to any reference books or even Googling it for goodness sake! Needless to say I left and went to HR Block where the preparer knew exactly what the form was and how to handle it. Shame on you Jackson Hewitt! Your sole function is to PREPARE TAXES... You need to hire better people or have more backup information available for them.

Don’t use this service and never to file your tax here. They’re scammers. The one in Walmart promising you Walmart 100GC 'cause it’s a scam. The guy Terrie at the Walmart Hesperian Blvd said the card will come in an hour and it’s been 2 weeks now. It didn’t come. They will block your calls and you will never hear from them. They will give you misleading information about your tax and you will pay more 'cause these guys are like bunch of thieves! So beware!

Very disappointed with the service I experienced. I don't care how much money they offer me. I will never use Jackson Hewitt again! They filed my taxes within ten minutes because it was almost time for them to close and they were ready to go. To pay over $400 to have my taxes filed and can't even call and ask questions about my taxes without Mrs. ** getting all rude with me trying to rush me off again. I could have just did them myself. Never again will I go to Jackson Hewitt in the Liberty Square Plaza in Hinesville Ga.

I wish there was an option for "0" or negative digit stars. They left a W2 off the tax return which in turn caused back taxes to be owed, interest accrued on that amount, as well as penalties. When it was taken in to them, in order for them to honor their so-called "Gold Guarantee" that promises "reimbursement of penalties and interest charged by a taxing authority if a Jackson Hewitt tax preparer makes an error preparing your tax refund", they flat out refused stating that I gave up that entitlement when I signed the tax return and their form. Are you kidding me???!! The form I had signed was the one stating the tax return was correct to my knowledge.

I was going to file freely at the library but received a call. I told the last I would come pick up my paperwork and apologized for the inconvenience. She however ended up talking me into filing with Jackson Hewitt so I did agree to going ahead and paying for the injured spouse amendment and the amount that remained due for processing fees would come out of the refund. Which I only was informed after having processed the taxes. Instead she got my attention with the promise of a 100$ and was convinced into filing with the company after being that fees were to only be 171. I couldn't come up with this amount and said the library would be as delayed yet would not be at all costly, which the amount of 171 later turned into 31. I had been promised cheap rates, on top of a 100 transfer credit that was said to be applied to a card I was given, after she got the submit button. I never received anything!!

We have been using TurboTax for the last 7 years to file our taxes; however this year we were in a bind and thought we might qualify to get the rapid refund from Jackson Hewitt. So, we go to a Walmart and step inside the lovely Jackson Hewitt "office", located right inside the money center! So we begin the process, he takes our IDs and enters our names into the computer, takes all of our W2s and other documents. We had 3 W2s, and IRA, and an OK tax document from the previous year. After he's done he comes back with the amount of like $7,000 dollars and I was blown away! When I had done an estimate through TurboTax our refund was $9,000. Then he says yada yada yada... after our fees your estimated refund is $6,000 and some odd dollars, WTF!? I was ready to walk out, and wish now that I would have!

Went to have my taxes done on Feb. 14th. I provided 3 W-2s. The preparer only entered 2 of them. I had no idea he did that because you don’t get an actual copy of your return. I was promised I would get a $3200 instant refund put on an American Express Serve card. I got $200. I was told I would get a permanent Amex Serve card in 7 to 10 days. I gave it 2 weeks and no card. I called Jackson Hewitt several times to find out what was going on. They couldn’t tell me anything. After 6 calls to Amex they finally told me that Jackson Hewitt entered my address wrong. Finally got my permanent card after a month.

I went to file my taxes 1/19/18. I went in and did the and file for year 16 and year 17 for both property taxes and federal and state. I was supposed to get $10,668 back. I got a letter from the IRS stating that they messed up and added 1000 to my refund and so they had to adjust my refund and I’ll be getting nine 9100. OK that’s fine. I had some minor mistake. Well as the month goes by I got seven grand back. OK I’m still missing some of my money so I called IRS. They said they never received my file for 2016 and to contact the people who filed my taxes.

Going to Jackson Hewitt for tax prep was a huge mistake. When I phoned for appointment, I asked if they do taxes for trusts & estates & was told yes, so made appt. I drove 40 minutes & was there 10 mins early. I told the receptionist that the 4 pages I was asked to complete weren’t applicable to a trust, but filled in my personal info & waited for 32 minutes in the waiting area. No one else came in, & I wasn’t able to see the receptionist from where I sat. I finally went back to the desk & saw she was sitting behind the desk with headphones on, & asked if there was a problem because it was 20 mins past my appt. She told me to wait a minute & she would check. Someone else (I presume the manager Nicole who I had an appointment with) came to get me several minutes later. She never greeted me, but asked if I were the trust owner.

Had my taxes done by them in Springfield Ohio. They messed them up. Their calculations were wrong and it took way longer to get my taxes. They couldn't even find the mistake. The IRS did though. They had to fix my return that Jackson Hewitt messed up. When I complained about the accuracy and wanted my money back because of the supposed 100% accuracy guarantee they became rude and combative. Do not ever use them. They are unprofessional and have false advertising to lure people in.

This was the worst experience with providing for your customer I have ever had. Switched to JH because of their 100$ switch promotion. After asking 2 times (at the beginning AND) after I paid I asked if I was receiving reward card and was told I would be getting the card in the mail. Even made a comment that I was getting more from card than what I paid to which the prepped said what a good deal I was getting. Received letter today (stapled to a flyer) that said because I didn't spend 150$ I was ineligible.

This is the first year I have gone through Jackson Hewitt. I have done my own taxes using TurboTax. Last year I had to file injured spouse because of my husband's student loans. Well again this year they took my taxes because of student loans. So I went back and told them I needed to file injured spouse so we done the paperwork and the guy told me that a manager would be by to get it that same day. Went back three days later and it was still sitting in the file cabinet and the form wasn't even filled out correctly so we had to reprint it and get it sent off. I went back the next day and it still had not been sent off and again had to reprint it because the person that was suppose to have it done did not sign the paper. I will NEVER go back through this company again!!!

If I could give a lower rating than 1 star - I would. I filed my taxes with Jackson Hewitt in January, as I have done for the past 3-4 years. Typically I have had zero issues. Direct deposit went through perfectly every year. I was very happy. This year, it seemed everything went alright. Then, I found out when my state taxes went through that my tax preparer put in my bank account information wrong. She added 3 numbers that existed nowhere on my voided check. So I was called in to pick up the check for that refund the SAME DAY I would have gotten direct deposit. Not a problem. I was told my federal return would work the same exact way.

We have been given the run around ever since we filed our taxes @ Jackson Hewitt. Was told by the preparer (Felicia) that we would receive the $100 gift card for switching tax services. When we didn't get it we asked why. She then told us it would be sent E-MAIL. I have checked my E-MAIL daily. After reading all the other responses, I think I'm right in thinking that I was lied to from the start. Also was told I would get a $100 dollar deduction. They still charged me $4.41. I believe that this is a rip-off. I won't even give them a star rating. This all took place at the BARDSTOWN, KY. WAL-MART location. Consumers beware. Legalized CROOKS.

When I went in to do my taxes the women talked about her entire life story all the complaints about the company she worked for. Should have just walked away then. She never once explained to me that they would be charging me as a single mother over 500 in fees. I called to complain and they just said I should have walked away and not went through. Well the women just kept talking and not even explaining what I'm signing. Needless to say I'm now over 500 dollars short of my return. Not a happy camper it all.

Please do not file your taxes at Jackson Hewitt. Instead, use a free tax preparation software program. The company & its partners are SCAMMING, DECEIVING, AND TAKING YOUR HARD EARNED MONEY. I have heard many stories like the ones printed here, and the stories are true. The leadership of the company obviously doesn't care, because nothing is being done to correct these issues. The poor unsuspecting taxpayers are left "holding the bag", and dealing with penalties & fines imposed by the IRS & state, when the ill-prepared "tax professionals" make mistakes on filing their tax returns. The company ALSO charges EXORBITANT tax preparation fees, which are NOT reasonable. There are many other problems that taxpayers encounter as well.

On 1/27/18 I went to file my state and federal return and for an advance on my return. I received the advance and was told repayment and payment for service will be taken out of my federal return. I have on payment that the cost of federal is 333.00 and the cost of state is 49.00. I didn't receive a copy of my 1040 and wasn't able to retrieve it in the format of the 1040 form online like I was told to get it.

I had my taxes done at Hewitt and they told me that when state opens they would refile them and it would be direct deposit on my card so on Feb 8 I called to see how much I was getting back. They gave me this bs that they are working on them now. Well I called back today as month later and got told they are doing them right now as we speak. I told her I was told they were filing them a month ago and just got a bunch of bs. I will never use them again because one they are too night. 2 they lie. I think I should be refund my tax preparation fees for this bs.

Biggest waste of money in recent memory. First I get charged with $269 federal filing fee, then $60 for state filing fees, $20 for data filing, $50 for assisted refund coats, $7 for Wal-Mart disbursement, $25 tax preparers fee, in total about $350 on a single W2 tax filing. upon asking the price for each form, I was informed they don't give out those prices. I was transferred to multiple lines before getting dumped off at my local store where I filed the taxes. I then get into an argument about when the maximum refund guarantee is in effect and when it isn't. The number of times I heard "that fee is built in and so isn't discussed by the prepper" made me want to explode. I would not recommend JH to anyone. the cash advance isn't worth it, 2 weeks after my federal return was gouged by the fees and charges, my state refund has still yet to even be approved. Thanks Jackson Hewitt???

I want to know why I got charged close to $500 to get my taxes done by your company? When most places I hear are around $200 to do the same thing and more. Yeah I had some deductions to itemize but I had all the calculations done for her. It's not like I handed her a bunch of receipts and expense forms and told her to figure it all out. I had done all the math before I went into the meeting. And also I mentioned the $100 gift card for switching a few times and she just brushed it off and I never got one.

I did my taxes at Jackson Hewitt at a Walmart kiosk never expecting reverse Robin Hood. They charged me $583 to prepare my taxes. I feel absolutely robbed. I never expected to be charged this amount. Please walk away and do not give them your business.

I went to Jackson Hewitt for an anticipation loan of $200 which I could of done without knowing I would have $402 in fees plus the $249.95 for the loan. I was due back 4157.00 and I received 3499.05 that's ridiculous. I'm a single parent and I need all my money for me and my son. Then in the end now I have to amend my taxes anyways because she didn't give me my gas reimbursement for my vehicle I drove for my job. Who do I even talk to about this? No one because this place is BS, they need to be shut down. They are horrible people taking that kind of money from people. Definitely will be going back to doing my own taxes online next year. Never again and from the looks of it they will have no business again after this year. I didn't get the $100 off for being a new customer then I also gave a 10% coupon code which wasn't applied. Worst place ever. I hope they are all without jobs soon. If I could give -star rating I would.

I've gone to Jackson Hewitt for the past 3 years about after this I'm done. The lady who did my taxes was wonderful, but it everything was done I'm waiting for my taxes. The last few times I did my taxes with I received my taxes with a week to 2 weeks. Now all that don't a have a person you can really talk to about it. I don't think should pay $450 to get their taxes to wait as if they mailed them in.

I used Jackson Hewitt to do my taxes this year instead of TurboTax and that was a mistake. I waited over an hour to be seen and when I was finally seen it took only 30 minutes to do my taxes but cost me $126. That’s after the $100 I got for 1st time user. So I would have been charged $226. That to me is outrageous. My refund was only $128. Back to TurboTax for me next year. Never again Jackson Hewitt.

When I decided to get my taxes done this year, I went to the Jackson Hewitt kiosk in my local Walmart. I had heard they offered instant tax refund and I needed the money. I am retired and disabled with only one taxable source of income. They told me I would only get about $360.00 back in federal but I would have to $370.00 in preparation fees and would wind up owing them and get nothing back! I told the young man thanks but no thanks and went to a local community service that offered free tax preparation services. I will get my $360.00 back but will have to wait 3 to 4 weeks for my return. I am wondering how Jackson Hewitt can get away with ripping off seniors using such shady business practices?

The tax preparer failed to file form 8962 even though I had the correct form (1095) with my paperwork. They are the experts; I am not, so I expected them to do everything correctly. I received a notice from the IRS threatening to hold my refund and cancel my insurance if I didn't submit it. I contacted Jackson Hewitt and they refused to file it for me. So much for 100% accuracy guarantee. I will be going back to H&R Block next year.

Jackson Hewitt at 1040 Roma Ave in Hammond LA. Representative **. I was suppose to get my return direct deposit. Jackson Hewitt called me to let me know that my check was ready, I was like ok I’ll just take the check. I went to deposit the check in my fiancé’s account like I always do, the bank called me and told me it did not go through. I called Jackson Hewitt and ** told me that I would have to wait 90 day before they can write me a new check, I told her that I asked for direct deposit. She said that a lot of people had that problem. I said I was not happy and then she hung up on me.

I was talking to a coworker of mine today and she said she only pays around $150 to do her taxes here. Yet I paid almost $500. How?? Why?? I can't do this anymore. Why is there no flat rate? Smh they ought to be ashamed of themselves!

Went to Longs, SC Jackson Hewitt. Had an appointment. Got there and both accountants looked at one another and one mouthed "appointment". The account I was assigned was worthless. She admitted it was a new program and she did not understand all of it yet. When entering 1099's per code it came back to another issuing company. Their program is wrong!! When she tried to enter W-2 she could not figure which code to use so she tried calling a supervisor and only got voice mail. She then stated, "Well the W-2 isn't that large so let's not enter it". Also the program changed our home address. When I pointed that out she said "I didn't do that". Grabbed my paperwork, told her "forget it" and left. Called customer service and they referred me back to the same office. When I called they laughed thinking the whole thing was funny. Beware TOTAL INCOMPETENCE. A bunch of idiots.

Been here 2 time waiting on a supervisor to contact me. The office restroom flooded. They made the tax preparer still work in this filthy office. They had a raccoon in the ceiling. Neither preparer didn’t have clue on what doing. Been doing my taxes here for years. Won't be back. It’s so sad.

This is the worst tax preparers ever. Get ready to get ripped the tf off. They charged me $487.95 but I got pissed off and was about to leave, and the women gave me a 10% discount that wasn't much ($447.95). Only because they wanted to keep the business because I was soo pissed off and I'm still mad af about the amount. This is ridiculous and on top of all of that they take your state check and somehow got it sent to the Jackson Hewitt company (instead of the old fashion way when a check comes to your address after filing with a preparer). Take it and deduct the amount that suppose to be paid to you out of your federal tax. Then if you still owe them they take the rest of that amount from your federal amount that suppose to be paid to you. So basically they have found a way to get all your money sent to them so that you can't touch a dime, and if the IRS take your check they still get paid something. Y'all sick af!

I used Jackson Hewitt for my first and last time they charged more 407.00 to file my taxes and then the bank denied me and I still got charged for it. And on top of that she told me that I'm getting a paper check sent to me. I have filed my taxes with Turbo Tax for the last 3 yr and I have never had any problems. So I will be using Turbo Tax again next yr or H&R Block. And I even e-filed and still don't get my refund until Feb. 22nd and I filed the 8th of Feb. They are crooks and they don't explain anything to you. So people beware of Jackson Hewitt because they will scam the hell out of you. JS! Be careful and ask questions about everything and read the fine print. Trust me. I was supposed to get 4275 back and now I'm getting 3868 so you tell me. I guess I should have been more aware of my situation but I know now and it won't ever happen again. TRUST ME. NEVER AGAIN.

After using JH for more than 10 years, filing the standard deductions, for my 2015 return the preparer said I should itemize my return. I said several times that I do not itemize, and have any receipts or documentation. She said that I would not need it. Well, I agreed and signed all paperwork given. I thought I could trust the so-called professional. I was then audited for this return. After contacting JH about this, I was given a huge runaround and then told that I "signed the papers, so I am responsible". I told the preparer several times that I only file standard. It was only due to her advice that I itemize as she assured me several times I would not need any further documentation. And now JH will not accept that their employee caused me this issue. I will never use JH again and I urge everyone else to not use them also.

I thought I would try Jackson Hewitt again after not using them for a while. Big mistake. First off the man who has the local franchise makes preparers go home if there are no customers which means that there is only one preparer in the office most days DURING TAX SEASON! I had my taxes started by one person but we had to put the return on hold because I had an incorrect form. She told me that all the prepares have years of experience so I could come back any time to finish my return without an appointment. Again, big mistake. The woman I went to the following week could not even use the lockbox keypad to get into the office. Anyway, as simple as it seemed to me to have her finish the return it took her 2 hours to work it out and she still didn't know what to do with the 1099B.

So for the last ten plus years I have filed my own taxes this year I however decided to use Jackson Hewitt after a friend recommended them since you can get the express refund advance. I myself was against this from the start because I know it’s usually just too costly but we really needed the money sooner this year so we decided to give it a whirl! Well that turned out to be a huge mistake!!!

They told me I'd be getting the advance loan with my last pay stubs. This did not happen. They said they wouldn't actually file until they received my W2s. That was a lie. They submitted without them and one was incorrect and then they missed one completely. No one answers the phone. No one is helpful. My state taxes are now being held because of them and I needed the money. I will probably lose my place and car maybe due to their errors.

Giving this company a 2nd chance was a mistake. After having my 2010 taxes messed up to the point I was awarded the 5000 Gold Guarantee I vowed to never allow Jackson Hewitt to prepare my taxes again. Instead I learned how to prepared them my self. However this year I decided to give Jackson Hewitt another chance. This turned out to be a mistake. Prior to getting my taxes done I explained to the tax preparer some of my concerns. The preparer nicely avoided some of my question regarding the fees, If I qualify for the RAL loans.

This is my first year using Jackson Hewitt and I am very disappointed in how it went. I decided to go with my fiance to file our taxes. I filed separately from him. I called before we went to make sure we would be seen. The woman told me she had nothing else for the day and of course we could walk in (the one in Walmart). When we got there she said, "I have two appts so I won’t be able to get to you until an hour or so". It's 5pm I’m starting to get annoyed since we talked 30 minutes ago but things happen so we wait... and wait... and wait until it is 7:30 and I’m sick of waiting. I walk into her booth and ask if we can finish tomorrow. She said, "Sure. Come by the actual Jackson Hewitt building". It's 10:30am the next day... she’s not there!

I made an appt, to get my taxes done (I usually do them myself), so that I could get the Express Refund. First off, she didn't have my appointment and was getting ready to leave, but was nice enough to do my taxes for me real quick, while her daughter walked in and out looking over her shoulder at my information, not acceptable. Then she quickly finished my taxes and told me the fee, which was over $350. I have never paid that in my life and even at that point she couldn't tell me if I would get the express refund. A day later I call to see why I haven't heard anything and I'm told I was denied the Express Refund and I told them that was the biggest waste of money and they told me they can't do anything to help me.

I went in to get my taxes done after having a bad experience with H&R Block charging me 369 dollars last year to do my taxes with me also filing self employed with regular employment. This year I had 2 W2 form and was charged 499. This was ridiculously high, I feel People are being taken advantage of and I would recommend you use a CPA instead of the franchises like HR and Jackson Hewitt, Liberty.

I set up an appointment for 2:30 and arrived at 2:15 only to have to sit and wait until 3:00 pm!! That should have been my clue to leave while I should have! Then the attendant; Shalda ** took an hour to enter all my information and then made me sit and wait another 45 minutes while someone else checked her work???Then the sign said a fee would be about $40.00?? She tells me that I'm to pay $334.00?? I had a personal CPA do my taxes last year and only charged me $250.00 and I didn't sit around and wait. When I asked why I was being charged so much she didn't know

My first and my last using Jackson Hewitt, the preparer never inform me of their fees. I know it was dumb of me not to ask my mistake because if she would have told me that their fees were 500 dollars they would I have never did them. What they did was not worth 500 dollars. They couldn't even explain to me why it was so high. Are give me a breakdown. She just said that's their fees. Never again.

Terrible experience! Upon arriving at Jackson Hewitt, I asked upfront what fees would be charged and was told fees are charged depending on how many papers they would need to prepare. My form was yet simple! First time I came in with check stubs at that time I didn't have my 1040s and was told no problem! Interesting! So with that being said I started being charged 400 plus then I came back with my W-2s and was told now the charges were 569 dollars. Why? MY main problem is how did they arrive to this conclusion about what the charges are and why aren't there any breakdowns of this on paper. Why are there additional charges if you say I just need my check stubs for that sorry 200 advance. So sad how they take advantage of people. How do they sleep at night! Taking food out of people's mouths. Lesson learned. Burn me once but you won't burn me twice!

This is my second year filing with Jackson Hewitt. Last year, I filed with them not only for the refund advance but because it was my first time having to file married jointly and my husband’s first time filing taxes in like 10 years. The preparer was really nice, however, we were not told about the fees in advance. So, today - 2/4/18 - we go and file our taxes at the same location with the same preparer because we need the refund advance again. Mind you, I had already started my own tax return with TurboTax who estimated my tax refund to be a little over $4500. We go, everything gets put in, all the same info, but our refund with JH comes out to be over $1000 less than what Turbo said it would be.

1st time user - never again. Word to the wise. This and all tax services are only useful if you have children and/or qualify for EIC. My measly $414 refund was cut by more than half by their fees which they can't reveal to you until after filing. Also be sure to have $60 on you if you want to cancel the filing. I'll go back to doing my own. Thank you.

Wife and I filed this year, Married filing separately, We went to the Fremont Walmart location on Albrae Rd, Mallika and her associates were outstanding. The associate did all the prep work and Mallika proofread it all and explained everything in detail, answering all of our questions. Pricing we paid half of what we paid someone last year. Knowing what I know now would never go back to other source. We will go back to Jackson Hewitt and Mallika again next year. I strongly recommend using this location for your tax services.

The first time I used JH a few years back. I vowed to never use their service again due to how difficult it was to obtain my refund when it was administered. BUT this year when I find out H&R Block was no longer doing the Emerald Card and Advance, I looked at JH to see they were doing a pre qualified service that I did do. I was qualified for $750 and they have me a code to give the tax lady. I went and filed and have her the numbers and she told me not to put the code in because I should be approved for more.

My husband and I were pre approved for the 3200 instant refund before filing our taxes. We went over to the closest Jackson Hewitt location and began filing our taxes and told them we had been pre approved for that instant refund. They told us that we should have no issues at all getting that instant refund since we were already pre approved. In the past we have filed ourselves with Turbo Tax to save money on fees. We only used this service this time because of the preapproval we received.

My refund only 2900 and yes they gave me the 750 advance but charge me 526 to prepare my taxes. I'm mad and then when I called they were rude at main office. On top of that he got a nerve to say nothing free. I'm not rich and I know nothing free but 526 is too dang on much and I want some of that 526 back. Who do the lawsuit? I'm with them 100%.

I went to JH solely BECAUSE they advertised the "rapid refund", I filed, they explicitly told me that it would be "no more than 24 hours" before I would have money on their American Express card that they hand out. Here we are, 84 hours later, and NO MONEY!! I usually can't get ahold of anyone to answer my questions, and when I do they just try to say that there is nothing they can do--that it looks like the IRS approved the refund, and now it's stuck at the bank that handles the CCard.

This is my first time filing with Jackson Hewitt and I will say I was not happy. There are fees that are never disclosed. They tell you it’s just the 49 to file, draws you in doesn't sound like a lot right? Well I decided after it was all said and done to pull up my documents online and review my tax return and I noticed a total of $578 total charges of fees taken. $509 alone was one fee. When I called to asked what that were the fees for the rep’s response was that it’s the fee to prepare the documents. To me that is absolutely unheard of over five hundred dollars just to prepare paperwork, better yet just to put my information into a computer. I will never go to Jackson Hewitt to file again and I will be sure to let everyone know because it shouldn't cost almost six hundred dollars in fees just do my tax return for that I could have done it online and paid less than $100.

JH is **. My husband and I filed with them and they screwed us big time. The lady told us we were approved for the 3200 in advance... And gave us the prepaid card and all. Told us it would be on in a few minutes up to 2 hours... Come to find out. She put my husband on the application and not me. He was denied. I was approved. Due to him having to owe child support and us filing jointly we were denied. The tax preparer did not tell us this! Waste my money filing through them. No one fixed no problems. So I will never go back to JH. They are greedy and money hungry!

Stay away from here. I have done my taxes there 4 years in a row and each year I have gotten significant price increases. Today I went look for my hard copy of my 2016 return. Lo and behold there is none! Seems they charged me $18 to store it. After an hour trying to retrieve it online (good luck with that) I called customer service and these people could care less. It took me 15 minutes to find out they would even try to help me and asking for a supervisor is a joke (you will not be connected). My only recourse is to go across town in the rain to a JH office and jump thru hoops there. Needless to say I will be using TurboTax for a fraction of the price.

I filed my 2015 taxes in 2016 at the Jackson Hewitt office in Suisun City, CA. The tax preparer made 2 mistakes. One, she checked the box that said we didn't have medical insurance, the second mistake stated that we paid more than double the amount in property taxes than we actually paid. In 2016, we were fined $ 1500, because of the medical insurance mistake. I had to ask our tax preparer from H & R Block to correct the mistakes made by Jackson Hewitt, since the representatives had no idea how to fix it. In October 2017, I received another letter from the IRS stating that I owed $3,000 thanks to another mistake made by the same rep on my 2015 taxes. This time, it was due to the amount she incorrectly calculated for paid property taxes. She doubled the amount and now we're stuck with the bill. I've tried to get the mistakes corrected by Jackson Hewitt because I paid extra for the Gold Assurance guarantee.

It took 2 visits totaling around 3 hours to complete my taxes that usually take me 20 minutes on TurboTax. I live about an hour away - very inconvenient. Issue #1: Breach of contract. The preparer stated (in the presence of myself and a witness) that I would receive my email informing me of my advance amount within one hour and my advance would be in my bank account within 24 hours. Both untrue. JH CS was very rude and not at all helpful when I pointed this out. Karen at CS tried to condescend to me about wishing I had been approved for a larger advance. I reminded her that was not the nature of my complaint. My complaint is chiefly about breach of contract, mistakes unaddressed, and false advertising. Inconvenience, incompetence, and rudeness notwithstanding.

I filed last year with Jackson Hewitt and I was approved for the loan with a problem. I was pre approved this year for up to 3200 for the loan so I applied the first time for the loan using my check stub. I was denied. They said, "Come back with your W2. You might can approve you for the second loan." I was denied again. At this point I'm pissed off. I call MetaBank and they said the reason were they couldn't identify my identity. I'm like WTF. I file with yall last year and was approved in 30 mins. Everything is still the same job address and identification even my ** email... Turbo tax here I come. I'm done. Jackson Hewitt full of ** and they charge too damn much.

I decided to go to JH because H&R Block is incompetent and I needed a loan this year. I normally do my own taxes on TurboTax and save so much with no problems. Well JH pre-approved me for 3000 considering my return was over 9000. I was not skeptical. I went had the taxes done and was never even approved or notified. I had to call 2 days later to find out I was denied and so the whole Jackson Hewitt thing was pointless because I could have done my own taxes on TurboTax and saved about four hundred and something dollars for a $50 loan processing fee that I got charged for some loan that I didn't even get approved for is ridiculous.

On January 26th my wife and I went into Jackson Hewitt kiosk to get our taxes done. Normally we use Turbo Tax because our taxes are fairly simple and the price is reasonable. We decided to go with JH this year due some minor financial issues in the past year and it was my daughter's sixteenth birthday and we were hoping to do something special for her. So we saw the Advance Refund advertised, did some research, (pre-qualify) etc. Everything seemed all good. So, we met with Susan our preparer, she was nice, seemed knowledgeable and we proceeded to move forward. With everything verified and in order we received our temporary card and we were informed that we should be receiving our advance in a couple of hours at the most. She even "checked" the website to be sure the card got registered etc. All Good.

I recently got a $200 loan from them in December which I planned on paying back out of my next check. Before I even received my W-2 someone fraudulently filed my taxes at the location I got the loan without me present and without a W-2 and without my knowledge or consent. They used my last paystub and filed incorrect amounts which lowered my return. I have never in my life had something like this happen. I’m fuming mad and can’t get ahold of anyone at the 800 number. Supervisors are not calling me back and they are saying they don’t know how this happened. I’m contacting a lawyer on Monday. DO NOT FILE THROUGH JACKSON HEWITT. YOU WILL REGRET IT.

Let me start by saying that I have faithfully utilized Jackson Hewitt's tax preparation services for the past 15 years. In that time, I have never had issue... until 2018 for the tax prep of year 2017. I have utilized the same location for the past 7 years. This location seems to have a very low staff turnover rate and the faces are generally familiar from year to year. The staff is and always has been very courteous and professional. My issue was with the services this year. This is what happened to me; I, like quite a few others on here, am in a bit of financial distress due to the company that I was with for the past 21 years recently eliminating my position. I went to JH a few weeks ago, with my pay stub and was allotted a $400.00 loan/advance on my tax return. I recently received my W-2 and went back to JH, on 1/24/18 to complete my return and hopefully qualify for the remaining $2,800.00 advance.

This was my first time using JH services, for years I have been using Turbo Taxes, Which I wish I would have done this year. I applied for an advance, but before doing so, I asked what the bank's criteria was. I was told as long as I did not owe the IRS, student loans, and so on, I would be approved. Ok, so I applied for the loan. I was given an American Express Serve card and told that I should get an email shortly after I left. Well, I never received an email that day. I called the next day and the lady was really nice and stated that they were having trouble, but I should receive an email shortly. I received the email and was denied. I was really upset because I would have NEVER applied for it, if I wasn't sure I would be approved. I also was upset because if it's an advance "LOAN" the employees should know what the bank's criteria is, so that people do not waste time or money on these services because they are not cheap.

Went in to JH to get taxes done and get an advance loan. Preapproved for 500. Got home. Checked my email. Denied! No explanation or anything. 50 dollar non- refundable fee. Just a Batman scheme to make 50 extra dollars per person. I'm highly upset. This was my first year at JH, and it's safe to say it's my last year. Thanks for misleading JH. No recommendations this way.

Went to local Jackson Hewitt office for the pre approved $1000. Well we always used turbo tax in the past and already figured that we would receive around $5000 back. We sat there for about a hour and was told that we would only receive around $3000 back and that the fee for the service would be $495. We questioned her about the discrepancy in the two taxes and she stated that we couldn't use our Daughter who is 16 saying that the cut off age to was 15 for a tax credit.

Went into local office in Dec 2017. Received 400 loan with no problem. However, I received my W2 and my husband W2. Went in and finish our taxes which took only 5 minutes and normally we are there for already 30. The tax preparer stated I should receive a email or text in the next few hours. Never heard anything. I waited until the next day. Couldn't get an answer about it from no one at office so I called customer service and the person informed me a application was never submitted so I go back into office.

I have been going to my local JH office for years. We have never had one problem with getting the refund advance. We got the $400 then got the full $2800. The staff is always nice and know what they are doing!

I am currently in danger of losing my home due to my seasonal sales job ending sooner than we'd been told, and car repairs draining my rent fund. After spending a stressful day calling every church & gov agency I could find, getting told "Sorry, no funds!" I happened to receive a W2 in the mail earlier than we'd been told to expect them... which made me realize that instead of using TurboTax like I've done for the last 5 years, MAYBE I COULD GET ONE OF THOSE 1000$ TAX ADVANCE loans and save my toddler & I having to go to a shelter. It was a ray of hope in a crappy situation. So, I tried to look up what criteria was used to determine someone's approval or not. But all I could seem to find was the actual page for the bank, Meta. They advertised that I could "Check and see if you are qualified before going all the way into the local office!" GREAT I thought.

I went into Jackson Hewitt to get my pretext loan. I had a very positive experience and got a $300 advance after. After that I received my W2. Called and set an appointment. After getting to the office 10 minutes before my appointment I was read it. Greeted very rudely by a gentleman then I had a wait for 36 minutes after my appointment. Then when my wife presented her ID he said it was a fake, we told him she went to the DPS that day and she had her expired state issued ID with the new state issued paper I.D. only a couple hours old. He then told us he could not use that that it could be a fake. He was very rude and almost told us that it was us trying to commit fraud.

Well just like everyone else on the 18th of December I went in hoping to get the $1000 I was preapproved for, well like most found out I only got approved for 200$ and I would get the 800$ when I bring in the W-2’s. I was like cool no problem. That’s not what y’all advertised but whatever. So I did that today and instead of getting 800$ I got 3000$. Freakin awesome!! But they have to mail the check to me because the American Express serve card they provided me I was denied for.

I've used TurboTax VERY happily for the past 3 years. This year finances have been pretty tight, so I decided to try to take advantage of the refund advance option. I was "prequalified" for $1000 on the website, so I made an appointment, thinking even if I didn't get the full $1000, I would get SOMETHING. My refund is always $4000+, so that seemed like a reasonable assumption. And of course, they denied me for any amount. I have no tax offsets and my tax situation hasn't changed - I get the same amount every year, within a couple hundred dollars or so. So not only did I not get the loan I needed, I am now out almost $400... and for what? The loan aside, the fees they charge are outrageous. My tax situation is as simple as they come, and I was in and out within 30 minutes. I hate to imagine what people with less straightforward taxes pay.

I have seen all the negativity and wanted to make sure people see that it seems to be that most only take the time to make a rating if they had a bad experience. I read all of these comments this morning before filling here and was scared to do so. I just have a vehicle down and desperately needed the advance. I didn't go to a Walmart both, but to an office. I was preapproved for the 1000$. I went in at 2:35p.m., walked out at 3:50p.m., then 3:53 got an email saying I was approved for $3200, and finally 5 minutes after that got email from Steve card saying $3200 had been deposited on card. Absolutely exceptional service and would recommend to anyone!

I went into the tax office last year first time ever. They prepared my taxes. And I never received my refund... I received a bill this year and I called them on several occasions inquiring... When I received my W2 I set an appointment and went in and I was told it was something wrong with my taxes but technically it was the fact that the tax preparer had entered my son's name and social security number incorrect. And the head manager was rude and told me that I needed to contact the IRS and they wouldn't do anything until I paid the fees from last year and that I would not be able to file ever until then.

So this year I decided to file my taxes through Jackson Hewitt only because I had heard they were offering an advance refund which I normally wouldn't have done but the end of last year was tough for my 3 children and I and I needed the emergency funds. I filed with them on January 13th and I have yet to see the advance refund that I was approved for. My advance refund was supposed to be direct deposited so I just figured because of the holiday it was taking a little longer. So Wednesday I decided to call my bank and they stated no funds yet. I called the local Jackson Hewitt office right away.

We have been going to Jackson Hewitt for about 17 years with no problems, we got the loan last year no problem. Now all the sudden this year we were pre-approved by email with a confirmation number and everything but after paying almost 600.00 for them to do taxes we get an email saying we were denied for the loan. Why even bother giving people false hope with a preapproved email if you're not going to follow through? Not only did they raise their fees this year but they are scamming people!

As most tales like these tend to start, I was in desperate need of cash. I have yet to receive my W2s and found that only Jackson Hewitt accepted pay stubs and processed a request for a tax refund advance. The tax preparer's name is Mahmoud **. I have images and video taken of him texting throughout the entire appointment, which lasted almost two hours. Moreover, the preparer, if you can even call him that, used a 1040 form in lieu of the more appropriate - and cheaper - 1040A.

I had use Jackson Hewitt for years but I can promise that this is the last year am using Jackson Hewitt. They charge too much. Am only getting back $4350 and they charge me $485. So am only getting back $3865. My daughter work as a part time and she only getting $600 flat in return and they charge her $150 to do her tax so she only getting back $450. Like are they for real???? Jackson Hewitt is too greedy and like I said I promise on everything I told my husband we will never go Jackson Hewitt again and I told my daughter never go there again... And another thing is like this people like to hire people that doesn't know what they doing.

Went to my local JH office in Hyattsville, MD. We were fully expecting the $400 advance we were "approved" for. We went online like the commercial says to do to see if you are approved and we were but when we get to JH and they do my taxes they say that I will get an email from MetaBank with your loan amount. Mind you I'm getting back over $10,000 but got approved for only $200!!! Here's the funny part. They wanted to charge me almost $600 to do my taxes that I had been doing myself for yrs FREE! Stay away unless you really need the money, they are scam artist!!!

I went in for the 400 $ loan. Got it with no issue. Went back with my w2. Before I started I asked if I would receive loan within an hour. Assured me it would after finishing taxes and charging 440.00$. Was told to expect it within a hour. So 2 hours later called about it to be told I would be getting a check since card wasn't registered. I was never told or received email or any paperwork saying I was to do that. Then JH customer service after I complained offered me a 50$ Walmart ecard for my trouble. Told me to expect an email in about hour. So after 2 hours call about it. Lady this time said it takes 7 to 10 days for me to get the email so they just tell lie after lie. So from where I look at it they just use the loan to bait people in to overcharge them for empty promises. I will be making a formal complaint and seek legal action on this.

I went in to Jackson Hewitt on 01/02/2018. I was told I would receive a loan of 400.00 in an hour. To find out a couple hours later I was denied. Then I was told that when I bring my W2 in I was guaranteed at least the 400. So I returned with it. And applied for the 3200 loan. I also was denied for the 2nd time. Their words are worthless. I later found out I was denied due to the fact that the tax lady told me I had to file with my maiden name instead of my married name. I was married on 12/28/2017. My SS card was issued with the name change the same day. The marriage license was recorded on 29 Dec 2017. Had I known that she was incorrect I would have found my business elsewhere. Next time I will. Now I'm out 400 and some change for their fees without even the 400 I was guaranteed on the loan. Thanks for nothing. I won't be back or refer anyone in my family.

This was the absolute worst experience I have ever had with a company. Their staff is highly untrained and very incompetent in their job. They told us we were going to be approved for the whole 3200 cash advance. Then come to find out we were not approved after they want to charge you around close to 500 to prepare your taxes!!! Almost double what the average company charges for tax preparation. The whole thing took forever and the two that were working seemed like they had no idea what they were doing. If I could rate lower than 1 star I would!!! Please don't let them suck you in with the gimmick of receiving a cash advance you will be wasting your time!!!

I went to my local JH on Dec 18 for the $400 loan. Everything went smooth as I expected. I've been a loyal JH customer for years. I go back on Jan 11 however with my W-2 expecting the remaining $2800 of my advance I was approved for and before we even begin the filing process I'm told not to expect any money until Wednesday because the IRS is not opened yet.

I went to Jackson Hewitt for the second time due to the fact that I was told I would be getting a higher amount this year on my advance loan I did my Taxes in Lynn. They were very nice and knew what they were doing. I am getting back a total of 5000 dollars back on my Taxes. I only got 1000 dollar in the advance loan option loaded on my American Express Serve card. I was disappointed. I thought I would get at least 1500 due to not having any problems with my return being a second year customer. I paid 350 dollars to do my return. With paying that much money I would think the advance loan would be higher. I won’t be using Jackson Hewitt next year. I will just wait and use TurboTax a lot cheaper.

I went and filed my taxes today with Jackson Hewitt and it took over 2 hours. I even had my W-2. She told me I was approved for the advance loan just like I have been the previous years and that I would get an email stating how much I was approved just to get an email stating I was denied. When I called her she said, "Oh that’s odd but you will still get it 2 days earlier than usual." Very disappointed and I could have saved 400 bucks doing it online and still be waiting the same amount of time.

I had to go to the office twice because I wasn't told the correct things I needed to bring. Went in to get the loan, told I was getting 400$ only got 200$??? Now I'm stuck paying 455$ to prepare my taxes when I could do it for free online. I don't get it!! Why so much Jackson Hewitt??

These people charge hundreds of dollars to do my taxes and I get little in return. They qualified me for $150 Christmas loan. I got $900 last year from H&R Block. Then when I finally took in my W2 to finish the process I didn't qualify to receive any advance. This company is **.

This has been a costly and bad experience for me and my family. I came to Walmart after reading about the "Express refund". I sat down and an open booth situated adjacent to a walking path and close proximity to a restroom and register. There were no privacy curtains, filters or any steps taken to secure my sensitive information. During the filing a grouping of people leaned over to ask for cards and ask about various shopping related things. I asked several times how this worked and each time was given more and more confusing answers. Towards the end the nice agent asked me "do you want check, direct deposit or preloaded Amex?" I inquired and informed her of the promotion I came in for and was informed it was for any residuals that they could not cover/ found later.

On 1-5-2018, I went to my local JH office anticipating an advance of my tax refund. I was told I would only be eligible to apply for 3200.00 only. I proceeded and was told I would hear within 24 hours when I would be getting my advance. After being denied, I called the office I had my taxes done, only to be told that money isn't being released until February 15...

I usually file my taxes with TurboTax. This year I decided to use Jackson Hewitt because of I was pre approved for the $200 loan. I ask the guy doing my taxes about it and he said it wouldn't be a problem I should receive it because I never have problems filing and always get a return. He also said I would have it in an hour and now it's next day, no money and no email or answer why. Definitely will not be back with them next year.

I am very disappointed with Jackson Hewitt Tax Services. They get worser every year. We are faithful clients and we can't get a sufficient loan from them or a loan at all. The rate for doing your taxes are very high. They had people coming in on Dec 18, 2017 and not giving loans they promised. Their cards were not working. You had to come back hours later wasting gas then they only gave out $200 to $400. But last year they gave us $700. They have and are losing customers. I went in on Jan 3, 2018 and I still don't have my advanced loan. Then last year I gave them new clients and I only received a $50 gift cards months later. I don't think I'm coming back next year or my 20 plus family members.

On Dec. 22nd, 2017 I entered the Batesville MS location to complete a "pre-approval loan". On this day, the young lady via her supervisor on the phone, told me to retrieve my school EIN #. Because with that tax credit my refund amount wouldn't qualify me for the "preloan". I did what was asked of me and returned Dec. 27th with the information. Sad to say, same representative was not in, the young man helping me had no clue what I was speaking of, and the "manager" was very unprofessional, lacked knowledge and treated the entire situation poorly!! The new rep cleared all the previous info, didn't use the school tax info I brought in, and wouldn't you know it? I WAS DENIED!! Spoke with corporate and the only thing to do is wait (get this) 30 days for them to tell me exactly why I had been denied!!! Smh never again, I just wish I had read the reviews BEFORE this dead end, waste of time & gas!

I have not used Jackson Hewitt in many years but knew I could use a tax loan right now. I made an appointment online once I received pre-approval from JH. I showed up on time for my appointment just for no one to be there. I called the affiliated number and they told me that no one would be there until late this evening, but welcomed me to the other office 25-30 minutes away. They file my taxes and tell me that I'm approved and give me a card and told me that the funds should be available within that time frame. Well it's 4 hours later and I still don't have my money.

I went into Jackson Hewitt to get a loan on my taxes. I was approved and said I would get my money within 2 hrs. I did not thinking it would come the next day. I called the number on the back of the card and they said I was denied. How can one say I was approved and another say I was denied.

I have been doing my taxes with Jackson Hewitt for over 12 years and for the last 3 years it has been one horrific story after another. The locations in Staten Island are horrible. This year I received a pre-qualification for the holiday email stating I was qualified for a $400 advance on the 18th of December. I went into the location nearest me. Spent 3 hours with a tax prep that was very slow and did not know what she was doing. 3 other co-workers were asked to come and fix errors on the computer that she had made with my information. When she was done she told me that there was a problem with the system and couldn't process the advance for me to come back on Jan 2nd. They had no real answers as to why. They just guessed and gave me a guessed answer to get me out of the office. They issued an American Express prepaid card to me but they kept it and would not give it to me even after I demanded it several times.

I am beyond heated right now. I arrived at JH at 12:45 to get a refund loan only to sit in the office for 8 hrs and counting. The lady who was doing returns who claimed I wouldn't be here long left at 6:30 leaving a poorly trained employee in her place. This woman has to consult on the phone for every single action she makes spending more than 2 hrs on a return! This is the worst place to conduct business and I will not be doing this Again! They are the worst!!! Totally disappointed and disgruntled! Lousy service. I gave them 1 star because this website would not allow me to give zero stars!!!

I went into Jackson Hewitt to get an advance due to my house fire. After it taking 3 hours instead of two and the lady asking her co worker a million things because she didn't know what she was doing, and a phone call because neither knew how to input my 1098T I was done. I went home and was told I would get a text if approved. No text so I reached out and found out I was approved yesterday. So the money should have been in my bank. I started looking at the paperwork and the lady didn't input the last number of my bank account. So, now my bank has to return it, then they will cut a check and mail it to me. Refuses to just stop payment and resend with the right number. They tell me hours after I brought their mistake to their attention that this is all that can be done.

Jackson Hewitt is ** up to me. They give me $400 like WTF this gonna do for Christmas but I must return with W-2 to get 2800 **. I need that 2800 for Christmas. ** that 400. Thanks to Jackson Hewitt I'll be having the worst Christmas ever. All these kids will be without gifts because people relied on this loan. Jackson Hewitt is very ** for this one.

I signed up and paid for the online class at the Slidell, LA branch office. I was told if I had problems with my log on or password to contact them from Monday through Thursday 10 to 4. I cannot access my account to log on, so I called on Thursday at 10. I was told that the person who changes the account is not there. This person may or may not show up until 4 days later. Meanwhile, I have tried numerous times to access this account. I asked for a refund, but was told no. So, unless I hear from them, I will assume that I have lost my money. Today, I can't get my money back, I can't access the account, and nobody will return my call. I guess they are used to complaints. Oh well, lesson learned. I just think that someone should call back as it is STATED in the documents I received from them.

Using Hewitt Financial Services (hewittfs.netxinvestor.com), I saw that one of my stocks jumped from 2.80 to 29.10. I got excited about a similar jump in the past (with a different stock), but found (called a reverse split) that the number of shares decreased, so the overall value remained the same. Naturally, I didn't want to get excited so I researched what happened. The only thing I could find were articles noting the increased stock value. Having done research (and feeling good) I created the sell order. The stock sold immediately. I even confirmed a few days later everything looked fine.

They did not file my 2013 tax return after paying this service. I found this out in 2016 causing many problems with the IRS and I filed it in 2017. Now it is too old to get a return. Jackson Hewitt unwilling to help or amend this problem.

It has been 9 weeks since I have filed for my tax return when they said 3 to 6 weeks tops to receive my money. The IRS sent me a document saying there was an error when filed. I had to fill out this document and send it back to the IRS and now wait for God knows how long. I will never use Jackson Hewitt again and will inform everyone I know not to also.

I had an appointment to have my taxes filed on June 6, 2017 at 10:00 a.m. inside the Walmart store on Shopping Way Drive in West Memphis, AR 72301. When I went there, I explained to the preparer, **, that I had had my former preparer file for an extension in early April because I had to leave town suddenly due to a family emergency. When I returned to West Memphis in late May, I learned that the former preparer had failed to file for the extension. Upset and disgusted, I turned to Jackson-Hewitt because of its stellar reputation. ** said she'd verify my former preparer's failure with the IRS, but that she's have to call them. She added that trying to get a human at the IRS is often a long wait and that if I leave my tax info with her, she'd call me after she had talked to the IRS and then I could return and she'd file my return.

A great nephew of my wife was murdered 1 1/2 years ago. When we finally got the nephew's wallet after the trial, we found a Jackson Hewitt prepaid tax refund card and we were able to determine that there was a little over $1000 in this account. We have been trying to cash this card since 2-9-17. Note the nephew only has his mother and my wife as relatives. The mother is in a nursing home and my wife has the power of attorney.

My 80-yr-old mother went to Jackson Hewitt on 4/12/17 and filed her taxes. First week of March she still hadn't heard anything so we began calling JH but couldn't get anyone to answer the phone. After numerous phone calls to JH and the IRS and spending hours on hold waiting... We finally get the IRS to tell us they got mom's tax preparation from JH on MAY 3RD (21 DAYS AFTER SHE E-FILED WITH JACKSON HEWITT) they said her refund was sent to JH on May 9th... But Jackson Hewitt's bank sent it back as "Questionable"... We asked the lady from the IRS what that meant and was told "Exactly what I said".

I filed my income tax with this company for the first time and I was thinking I was getting a good deal. My first issue was my electronic refund being rejected so I had to mail in a paper return, which was $125 (wayyy cheaper than the electronic which was like $460). Anyways I did the tax advance for $200 and I placed my bank account information on the return... tell me why I filed my return on February 8, 2017, didn't receive any info until May 1st that my return would be direct deposited to my bank and that I had to wait until the 5 day period to give them time to process my money into my account. Turned out that they didn't even put my bank account information on the return and put another unknown bank instead and I have to wait another 90 days just for this unknown bank to respond to the IRS since they placed a trace on my money.

I was told because I had to mail in my returns I did not qualify for the $50.00 money card. The tax preparer finished up and said blah blah blah. I owed for him doing my taxes just under $600.00. Reading other reviews there is always an excuse and pretty much same pay owed no matter if easy or complex. He said the return would post onto this credit card he handed me in six to ten weeks.

I've used Jackson Hewitt-Chantilly for many years. They have been helpful in the past, but I've never needed follow up support. Today I called because I had questions about both my federal and state returns which I owed money on, but set up debits for the payments. None of the payments have been taken out of my bank. The person answering the phone said they don't do follow up on payments and that once the returns are filed and accepted, they are done with their support. I was told I would have to call both the IRS and Virginia Tax offices if I wanted any assistance. It appears to me that Jackson-Hewitt doesn't stand behind what they did after they received their payment. I am very disappointed that in the beginning I'm told all about their "legendary" customer service but when I needed help, all I got was someone who didn't want to put any effort into providing any.

Used Turbo Tax to do my original taxes. I was told I needed to send in a 1095A. Thought it would be easier to have Jackson Hewitt prepare this form for me since they were set up in my local Walmart. I couldn't be more wrong. On my visit there, I was told it would be $72 to do the amendment. I thought it was a little steep since my taxes were done already. I decided to let them do it since I was there. I was told they couldn't actually do it there because they lacked the computer ability. I was told it would be sent to Pittsburgh to be finished. I then promptly get a call stating I owed another $138. The $72 was just a down payment. I argued the point, stating that this was not what I was told. She then stated that I must have misunderstood. I know what I was told. I then gave them the number on my credit card to have the remainder charged.

Had Jackson Hewitt do my taxes. They messed them up and cost me to lose a tax return and have a tax lien on myself. I went back to have them fix it and they charged me for it, and I had to pay it to get the lien released. SCAMMERS.

Never use these scumbags! They are liars from hell, their tax preparers are not CPA's and are not qualified to do anything but flip burgers. EXPENSIVE? Yep! Incompetent? The worst! Customer service? Non-existent! They screwed up our taxes and even though we purchased their "GOLD STANDARD" package? The only gold standard they had was how much they charged us, THERE'S the gold! Everyone out there that this company screwed over? Do what we're doing and SUE the crap out of them!!!! Go after them!!! We are! Oh and don't let them blame you because they hire people that could never cut it in the real world and remember that they don't care about you in any way.

I went to Walmart to get my taxes done in West Sacramento. When I was getting them done the lady said that I can pay $78 or $127 dollars so I went with the $78 dollars for them to charge me. Last year I did my taxes at the same place. I paid $50 dollars and I received much more last year than this year. Why was I charged so much this year when I was getting less back. I should have only paid the $50 this year. I was charged more this year because she did the gold guarantee and I did not want that. I only wanted to pay $50 this year. She made it seem like I had to pay the $78 or $127. She did not go over anything with me.

JH has done our taxes for over 10 years but this year they have done a poor job with terrible customer service. Our tax preparer did not do her job and send the correct forms to the IRS and the IRS requested more information on forms that should have been sent by our preparer. We paid $390 for our taxes to be done and we are still waiting for our return and Jackson Hewitt has not made any attempt to help us as we wait. We should not have to pay for a service that was not provided!

My husband and I had our taxes prepared for years with another reputable company but their fees became more than we could handle being retired, when my husband was working and we got a sizable return, it was fine and we felt very protected, being retired is almost living on a third of your income, along with owing monies, we find it difficult to do, therefore, we stumbled on Jackson Hewitt in Penn Hills shopping Center, they offered tax prep for $48 because I am still working as an independent contractor, I do have deductions to claim, but trust me, not many. We were finished with our file and were told that would be $430, I was floored, we not only owed the IRS but we now owe this exorbitant amount to JH, I hate even saying their name... so we are now going the route of doing our own on the Free sites because we qualify to do so.

Jackson Hewitt was the service my daughter used to prepare her taxes. After a problem she had, I was given power of attorney and legally permitted to finish her taxes on her behalf. When she started her taxes she elected the American Express payment method. Now JH and AMERICAN EXPRESS are each indicating that they will place the refund on the original card, that was given when my daughter started her taxes. Well that card no longer exists. It was lost, stolen? I really don't know where it is. I do KNOW I DON'T have it. American Express is sending me to JH who in turn is sending me to American Express. No one wants to help, so that 100% guarantee doesn't apply when it comes to "assistance". They rip you off by charging you 638.00 plus change to do your taxes. They get their money and keep giving you the run around.

2016 Tax Return. I will try to make this short and sweet. 2015 we had the BEST manager with Jackson Hewitt, Miss Gretchen was beyond helpful and reasonably priced for the help she gave us. This year was a gong show from beginning to end. Went into the office Friday evening with most information and found out we needed a few other items so made an appointment for Monday morning. Arrived at 9 am to find the door locked, lights off and no one to answer the phone. By 9:15 we left. The rep called my husband and said to come back at 7 pm and I should have known the service would suck and it did. She was the only one in the office. The phone was ringing every other minute. Customers coming in constantly. We knew the focus was not completely on us. We had numerous questions and we were treated with "You should know that or what a stupid question" attitude.

Made an appointment at 96-05 Queens Blvd in Rego Park, Queens, NY where I always go. I can't walk more than a block or two so I had to take a cab. When I got there not only was my Tax preparer not there but the store itself Sears was closed down. Has been for months!!! Spent $15.00 and had to find someone to stay with my husband. Stroke victim. Another $11.00 to go back home. The JH website still has this address as a place to file??? I was in tears. This is not a good reflection on a business. Now, today I have to take another cab to Astoria Blvd to again try to do my taxes. I sure hope someone is at this place or I can't file!!! Not right!!!

We were not told that it was $405 to file the taxes. This is a hefty amount to pay after just getting out of the hospital and having all the bills that go along with being dismissed and paying for new medicines and oxygen. NEVER GOING BACK TO THESE RIPOFFS.

I got a refer-a-friend coupon from my friend who did his tax a couple of weeks ago at the Walmart office on 2405 Vestal Pkwy E, Vestal, NY 13850. However, neither a promotion nor the $20 discount were added on my bill and I was charged $130 dollars. I am so upset about it since my friend who referred me not only got a Walmart $50 gift card, but also he was charged only $90. Also, I was there with two of my friends and none of them got the $20 discount either. The person working there tried to call his boss and finally he told us that it is the system problem and he doesn't know a solution for that.

I went today to do my 2016 taxes. The lady looked like was new. Nothing wrong. Everybody should have an opportunity, BUT I wasn't able to claim my 2,000 dollars that I put every year for my retirement. I told her a few times. Looks like she didn't know what I was talking about, and her answer was that was nothing she could it do base I need it a 1099-R form. OK I paid and left. When I got home I call IRA and their reaction was WHO told these? I planner and they say is WRONG that form is only if you withdraw money out of your IRA. I call Jackson Hewitt, not answer. They put me on hold, they disconnected, and know I don't know what to do. Probably I will end up going to a different place and have it rectified, pay more money.

My wife and I had our taxes done by Jackson-Hewitt for the first time this year at a Walmart store located at 1100 S. Randall Road in Elgin, Illinois on 2-28-2017, with a promised $50 Walmart refund for doing so. I printed out the $50 coupon a week or so after having our taxes done, but when I tried to use it at a Walmart in Batavia, Illinois, I was told there was no money on it. After calling customer service and a manager several times over a two week period with no assistance, I was finally told the card had been used in Crystal Lake, Illinois two days after we had our taxes done. I haven't been to Crystal lake in almost 10 years, and I know that after I printed out the coupon on-line, that I had placed the coupon in my wallet, and did not remove it until the day I tried to use it in Batavia.

I prepare taxes. A client filed with these folks last year. She wasn't given copies of anything just a refund check with receipt of service paid. So I have her call for info... local office refers her to corporate. Corporate refers her to IRS. So I call corporate. They curse at me and hang up on me. Client was with me when I made call. She witnessed their inappropriate behavior. This company is a joke. Needless to say I would not recommend this company to anyone.

Jackson Hewitt advertised $48 tax service then charged me $233 without any explanation! They also promised a $50 Walmart gift card if you used their service which they didn't give me but said I would get an email sometime telling me how to get the gift card which I have never gotten!

I wouldn't even give this company 1 star if it were my choice! This is the most horrible, unprofessional, inaccurate, and rude bunch of people ever! I'm lost for words with the service they provided to me and as I'm seeing these reviews, MANY, MANY others had the same experience! I went to file my taxes (which I'm a certified tax preparer) and always prepare my own but due to certain circumstances I was in need of the advance. So I decided to bite the bullet and have them done and pay the fees... Biggest mistake ever to choose Jackson Hewitt!!!

Jackson Hewitt in the Joliet Walmart off of Jefferson St are completely ridiculous. I called them a few minutes before close because all I needed was a member of management’s phone number or the owner’s phone number from a previous incident. I was ignored twice. I proceeded to call again because they were not closed yet and I needed that phone number. A lady answered the phone, refused to give me her name, set the phone down for 4 minutes and hung up on me. I called again and was ignored once more. I called again because at this point I am livid, why was I hung up on when all I asked for was a supervisor’s phone number? She then answered the phone and proceeded to yell at me and tell me I was harassing her and that she had reported my phone number to the police and continued to call me a different name. I told her multiple times my name and asked for management phone number or extensions and was hung up on.

I filed my tax return with a IPIN number and the first tax performance didn't enter the number correctly. So I was notified that I would need to complete a mailed in returned. So it to took them 2 weeks to turn the electric rerun into a mail in return. So the IRS informed me it would need to be signed by the tax performance and myself. They told me that an electric signature was ok. So now 6 weeks later I received a letter stating they could not process my return because there is no signature on the document received. So they still want to pay full price for them completing my return wrong.

I would give this company zero stars but that is not an option. I went here for my yearly taxes and the woman doing them had no idea what she was doing. I asked her for clarification on a simple question that I later looked up on TurboTax and she looked at me bewildered expecting me to tell her the answer. She was not friendly or educated on taxes and I did a better and more accurate job when I went home and re-did them in order to fill out my state taxes. I had to do state separately because it took her a whopping two hours for a federal return because she didn't know how to even type properly and I had plans after. I guess the one class they allow anyone to take and pass could account for the service. Seriously felt like a random person just walked into the office and sat down behind the counter to do my taxes like is this serious?!! Complete waste of money.

I have never had a worse experience doing my taxes. First off it was rejected 3 times then the guy doing the taxes put down I didn't have insurance so I was penalized. Had to file a amended return. They say if it's their fault they will pay your prep fee. Huh all lies. The manager was too chicken ** to even call me back. Now I have to wait 13 weeks for the rest of my return. This was the new Boston, Texas office. Do not go there. A lot of people have complained on them everywhere. I will be reporting them to the Better Business Bureau. Have a good day.

I have been calling Jackson Hewitt on Jefferson Avenue in Salem, Massachusetts every day. The IRS website said my check was mailed 3/2/16, not to my house though because the owner's son Kevin who did my taxes had it go to their office and they are going to let me know when it arrives there which I never heard of. I called today and spoke to the Receptionist, Ashley who said she looked for my check and I went to ask her another question and she hung up on me. I called her boss Nancy who had given me her cell phone number because of the trouble Kevin, the owner's son had caused me. I have already received my state check, but not my federal. Needless to say I am very upset. Is there a lawyer I should go to or someone I should be calling regarding the Jackson Hewitt in Salem, Massachusetts?

I was robbed essentially, I have not received my state tax return and was charged $500 in undisclosed fees for my tax preparation! I did not have my AGI number or whatever so I had to file with someone, and they are not helpful when you're shocked with the amount received versus the amount signed and promised. And the lady screwed up my account number and I had to fight to receive a paper check!

So it's 2012 tax time and my father just passed away leaving me with a decent inheritance. My husband and I decide to go to Jackson Hewitt to get our taxes done as that was really the only tax place in our small town. Everything goes smoothly until 2013 when we get a letter from the IRS saying we owe them $16,500 because of missing tax information from 2012.

I live in Pass Christian Ms. I used the local Jackson Hewitt office and filed my federal and state tax on the 23rd of January! Recently I started checking the Ms state Tax website because I didn't understand how a month has gone by and I hadn't received my state tax. The website didn't recognize any of my info so I called the office to find out they haven't finished or filed my state tax paperwork. The icing on the cake is the tax preparer acted like I had no right to be upset and that it wasn't a big deal and no remorse for the inconvenience they caused me and took no responsibility saying eventually they would have caught it. She also implied that I shouldn't be mad because they file the state tax for free so I should get over it. I then replied I paid 500 to get my federal file so it damn well should have been free. The only reason she knew a month out is because I called them. I'm flabbergasted and never dealt with so much disrespect!

Since I've been going to Jackson Hewitt they always charge me over 200 dollars for doing my 1040 form, and I've been seeing the advertisement where the fee is supposedly 48 dollars, so why am I being charged an extremely high amount for the 1040 form? My information is already in their computer, so they have little or no typing to do. I am being cheated, and that really upsets me. I am done with Jackson Hewitt, and someone needs to do something about them. I may be old, but I'm not crazy, and I know when I'm being cheated.

I went to Jackson Hewitt this year because I needed a tax professional. While my preparer was wonderful, the day I received my refund check they called me to recall the check telling me it would bounce if I deposited it! I had already cashed it with my bank. Now I have to wait for my bank to take the funds to cover this check. Been 4 days and I can't even get the reissued check! I've tried calling the national call center, they were very rude and unable to help me. I've had to call my bank 5 times, and I've been calling JH every day, they don't answer the phones. I've left messages. I'm getting nowhere. I paid 530 for them to do my taxes, and they got paid.

Do not file with these scammers. It has always cost me around $100 to file my taxes, single with no dependents. They did not ask me for any deductions and promised me a $50 Walmart card. They didn't even give me a quote. They even quoted me "We're going to hook you up." What a bunch of bologna. After it was all said and done, they told me it would be $300! Ridiculous, I have never paid that much. If I knew it was going to cost that much, I would of learned to do it myself and next year that's exactly what I'm doing. Getting a hold of customer service? Forget it, it's impossible. I even called corporate to complain and they told me that I would have to contact the office that filed it! That they were a franchise and that they couldn't help me! Unbelievable! H&R Block only charged me $82 last year. I will never file with these idiots again. And better yet, how are these dummies still in business?!

Being charged 20 dollars for not being satisfied for what the results were in tax preparation. Calling the company and being told that you all don't charge just to look. Hearing from the representative that she would make sure Corporate got my complaint and they would contact me about it, and never hearing back from anyone. Is that what Jackson Hewitt is all about? If you all do that to everyone that's not satisfied, how much money are you making? Extra!

My daughter had JH to do her taxes, they charged her too much. Federal refund was 4472. 00 and state was 602.00. They charged her a 1000.00 to do her taxes and on top of that she got to do amendment now because they told her that she can't claim her oldest daughter that turn 18 this month. IRS Law states that a child under 19 can be claim and if child is still living at home and attending school you have till age 24. This person that did her taxes is stupid and need to be fired. Next I am doing her amendment and want everyone to know if you want to be cheated out of what you work hard for then go to them because they don't believe in Vaseline. This makes scammers look innocent. JH are nothing but crooks and the IRS needs to audit them.

I was OVERCHARGED for terrible service, I will never trust this company again. The old man who did my taxes in Wal-Mart lied to my face, and he never disclosed the fees, he rushed through everything. When I called to complain they are totally powerless to help you because they don't have the authority to issue any money back, so there is no point to complain. This company is a total SCAM! I GUARANTEE they are getting huge kickbacks from Wal-Mart!!! THAT SHOULD BE ILLEGAL! Why do I want a Free-Walmart gift card that puts an extra $50 in fees SO IT'S NOT FREE. YOU ARE PAYING FOR IT!!!! Total Scam, DO NOT TRUST JACKSON HEWITT!

We went to Jackson Hewitt yesterday to get our taxes done. It cost us almost $500!!! We have been doing it for $100 for the past four years. The ONLY reason we did not walk out is because we were promised an advance. It's been 24 hours and we were told the advance would be put in our account within one hour. It still isn't there. We have called 5 times to check the card! We also saw the advertisement that they'd give us $100 for switching. Nope. Didn't happen. It's ON THE WEBSITE so shouldn't they be honoring what they advertise? I'm sick to my stomach about this. You live and learn! Will NOT be using them again.

The girl I had do my taxes was very nice!! But I should of waited and went to a real accountant but I just wanted to get them done!!! They said they gave me $50 dollars off. What a joke. My form was not that hard. The only thing I have is a house. It cost me over $200 bucks. Will never have them again or recommend them to anyone.

The offers they promise are bogus!!! I worry that when they did my taxes they made mistakes as the tax lady did not ask me a lot of questions. First time using somebody to do my taxes and it has been just a god awful experience. They told me that for doing my taxes with them I would get a $50 Walmart Gift Card at the end. I thought that is a nice bonus. I had a appointment picked out for 5 pm. I got there 10 minutes before my appointment but the lady let another guy walk without a appointment and started helping him. That really frustrated me but I wanted to get this done so I waited.

They charge too much to do your taxes. You don't realize the amount until after they do them. They don't tell you the amount beforehand. You don't see it until after they send it off. From now on I would be using turbo tax and preparing my own taxes. A lesson learned - I paid $400 to do something that only would have taken me 20 minutes to do. I know now.

Both of my experiences with Jackson Hewitt were very unpleasant and very unprofessional. The only reason I returned the second time (at a different location) was because I was obligated to file my taxes with them from applying/accepting the refund advance offer. When I visited the first location I had dropped off my information due to the line being so long; I was told I would be contacted the next day to sign and finalize my advance, I was never called and every time I tried to call there was no answer.

I filed my taxes with Jackson Hewitt because I needed the advancement for an emergency. When I went to file my taxes, I felt like they were asking me a lot of personal business that had nothing to do with taxes. I only had 1 w2 and it took him 3 hours to submit my information. I even left and came back an hour later and it still was not complete. I was suppose to get the 50.00 gift card but because the preparer and his supervisor didn't know how to load the advancement on the card, I didn't get the 50.00. When the preparer finished my fees were almost 500.00 for 1 w2.

I went to have my taxes done and when I was done they told me it was going to cost me $620.95. When I went in and asked them how much it was going to cost to have them done they told me that the most it would cost is $200 which was a lie. Very disappointed with them. Since it cost us so much we told them to take it out of our refund and I still haven't gotten anything back from my taxes. Next year I am filing my taxes on my own. This place is ridiculous and charges way too much to have taxes done. I will never recommend anyone go there. They are a major rip off!

Where to start! I went to JH on Friday Feb 2nd. I gave the JH tax preparer all of my documents including my PIN that was needed to complete my paperwork. The preparer was also new to filing taxes and did not mention any of the products or services that JH offered. I received a receipt with coupons to refer a friend. I was at a Wal-Mart location and so I was to receive a 50$ coupon and a 25$ discount on my taxes as a sale. The tax preparer told me that I should receive a confirmation within a few hours. I did not receive anything. Out of curiosity, I called another JH location the next day and was informed that there was filing error and it was missing my PIN. I attempted to contact the office, but the rep I worked with was not there until the next day.

Well I filed my taxes on February 4 and the tax preparer did not calculate my earnings right. I think Jackson Hewitt owe me some more money because I didn't receive my 50 dollars like they said on the card and she did not calculate my earned income. I suppose to get more than what she told me I was getting back. I been dealing with these people for 4 years and never had this low amount or refund and the tax preparers always explained to me every step and amount I was getting back.