Jackson Hewitt Reviews

I went to JH last year and had no problems whatsoever, which why I came back this year. But this year so far has not been good at all. When we went to get our taxes done it was fairly easy, little too easy and we wanted to do the AR loan. So I figured since she asked me if that's what I wanted to do then that was why she took my direct deposit stuff down, had me sign a bunch of times electronically, and said it would probably take a few days because of the weekend to get the advance, then we all set.

Wish I had read all of the negative reviews before I went here. I was desperate, needing to have them done on Sunday in order to download the documents to a financial aid website with a hard deadline. Paid $75.00 last year for a computer program that did exactly what JH did at Walmart, but figured it was worth the extra cost in order to be able to submit the required documents. Well, I have tried for two days to get on to access eDocuments. There is some sort of glitch in their system, or maybe they just never bothered to download by taxes. Anyways, the customer service number on the letter that says, "If you need any assistance with accessing your documents, please call us at 1-877-476-3353" is useless. Last night they said the problem would be fixed in two hours. Today the guy said I would have to go back to the "office" behind the curtain at Wal-Mart. Really?

My advice to everyone is contact your state's attorney general office to complain. I personally I have had numerous conversations with my local office (pine street in Williamsport pa) and the corporate office as well. My particular store made fraudulent claims that I would Have my return within 21 days as I was informed the day that my taxes were prepared. In fact last week I walked several miles to go talk to someone there to find out what was going on with the American express card that I was talked into getting (and paying $49.99 extra for because it would allow me to get my return faster). Well that day I spoke with the owner Tom **. He told me that I should have my return by this past Friday.

I will not bore you with my story as it is the same as everyone else. But, I want you to know that there is something that can be done. If you read your contract, then you know your hands are tied with filing a class action lawsuit, but you can take them to small claims court. You can also peacefully protest outside their offices. Let the people going in at least know about these reviews so they can at the least make an informed decision whether to proceed. We can make a difference if we take the time to care and inform. Also, do not hesitate to call corporate and inform them what is being said and done on a local level. Sometimes the squeaky wheel does get greased.

I will never use Jackson Hewitt again. They lied about the card. I always said H&R was the worst. Boy you all proved me wrong. I filed weeks before other people I know they received theirs, and I'm still dealing with this freaking card when I ask for direct deposit. "Oh the card will be so much better." Stop the lying to customers.

I don't think it's fair for a Jackson Hewitt employee to give me a finishing time on a client. Then HAVE me stand there without letting me know it's gonna take longer. I think it's bad for business to assume. Just be accurate and say to the customer you don't know what time you're gonna finish.

I went in to file my taxes like I have every year since 08. This year I went in at 4 and didn't get to leave until 9! The guy who did it didn't act like he knew what he was doing. I made more than I did last year and somehow I'm getting back less!?! I just don't get that. Also I was told I would get a gift card. Didn't get that email to me either. Didn't get approved for the advanced money loan that I was told was free. I feel like he messed up my taxes so I bought the gold guarantee in case. So over 400 dollars in fees later I'm upset and not a happy person at all. I always loved them but this year I'm scared of ever going back to them unless they fix this problem.

We use Jackson Hewitt because of the quick refund they promise, they told us that Jackson Hewitt customers get their taxes back in 10 days or less, but are now being told, that the IRS isn't releasing funds until Feb. 6th. They knew this and yet still push the 10 days or less to their customers...

I truly used to believe in second chances. I was accosted by name by the manager before even given service about a complaint I made to their customer service line. In her words, "I remember you. I was told you complained about me and I know why because you didn't get what you wanted." At that point I felt threatened so I said, "Yeah you made rude comments about Blacks and Mexicans and healthcare workers. You need to use discretion when you work with the public." We are not co workers. I am a CUSTOMER!!! The nerve of this woman instead of doing her job and possible winning my business she provoked a fight!!! I'm very disgusted for even given this place a second chance.

I went to Jackson Hewitt this year ONLY because they guaranteed a tax advance up to $750 with no credit check. The first day I went, I spent over four hours there because the system crashed literally every 5 minutes. I had to leave to pick up my kids and returned the next day only to have the same thing happen again. I needed to file my 2015 and 2014 taxes. I finally got my 2015 taxes finished... only to return an additional 3 times without my 2014 papers being done. They couldnt figure out how to get the tax documents to print. When I got fed up with it and asked for my paperwork back, they tried telling me I had to pay them for my 2014 taxes because they had already "done the work". After arguing with them for about 30 minutes they finally gave me back my taxes which I did myself for free!! I have never been so disappointed with a tax service. To top it off, I was immediately denied for the advance!!

Went in on Jan 21st to file my 2015 taxes with ** (franchise office manager) location address 801 30th street ne canton Ohio 44714. Chose to use the Amex serve card they offer due to the fact I was told I would receive my refund in 5-8 days. Now I am being told that the it's isn't due to start releasing funds until at the earliest Jan 31st. I paid over $300 to file with them and was mislead and lied to about my return.

My fiance went to Jackson Hewitt in November when they had their promotion of a 250.00 loan in November, another 250.00 in December and 600.00 after January 12,2016. He got the one in November but didn't file for the one in December because of the issues he had with the prepay card they gave him. He went this last Thursday for the 600.00. They disregarded the fact that he had already qualified for the 600.00. She did the 750.00 loan instead, he was denied that. So now we don't know what is going to happen to or with his return because the stories I reading on this site. I'm very concerned because he will be less than nice if he doesn't get his income tax back. I will be too. That is our new home. For us and 7 children. He has custody of his 4 and then my 3. His children's mother has nothing to do with those children as my children's father has nothing to do with them and my oldest son's dad is passed away.

My easy tax situation was 519 in fees to qualify for 750 tax advance.. highway robbery! Save your time and money... scamming the poor.

This tax service is the worst yet. Two years in a row they have mislead about promotions. Last year I filed in January and they chose the wrong delivery service of my tax return. Needless to say, I went through hell to have this discrepancy fixed. This year, they have the promotion of 750 dollars of an advance within an hour of filing your taxes. You are supposed to receive a link to apply or log onto the site and apply if you have not received it within the hour. It has been two hours and I have not received a link or able to apply online.

My husband and I went to Jackson Hewitt and paid a ridiculous amount to have the taxes done. Then in July we got hit with a bill from the IRS saying we owed more money. I have learned now we will go to a credible tax person. Stay away. I would NEVER recommend Jackson Hewitt to anyone.

I went to Jackson Hewitt February 12th to do my federal income tax like I have every year with the company.. But my experience with them was horrible. I did direct deposit but they never put my money in my account. I called Jackson Hewitt about my deposit. They were terrible with me and they didn't know where my money went. I was upset and not happy with their services.. I called the IRD office and they said they had my money... But it was in another account and they still have my money!! It's going to be a year, this happen in 2014... Now they still denying me my money!!! I haven't gotten nothing from these people. I will never ever go them again!!!

Well we went in and filed our taxes this year and the IRS made a mistake. I called JH and ask what I needed to do. They was no help so I called the IRS. It took me a month but I fixed the issue myself and today I called about the loan and they accused me of not getting our refund which we did and then they accused us of not paying them when in fact er took 400.00 cash money in and paid the lady in person and now they said they would have to file some papers. I guess to see if I'm telling the truth. Well we are no thieves and they want their money. Well they have done and got it and if I have to I will hire an attorney to fix this. To all y'all thinking of using Jackson Hewitt y'all might want to think twice!!!

Me and my husband went to Jackson Hewitt to get the year-end loan of 250.00, then in January get a 600.00 advance. Anyways they said "Bring your last pay stub and ID to apply." They also said "No credit check!" So I was like "OK, let's go do this WELL." We went and of course got denied. So all I can say is we were misled to go in there thinking we were going to get this money just to be told "NO!" So as of right now I feel lied to just to get me in the door! I believe they checked my credit cause it's the only explanation for this! They have definitely lost me as a customer!

Thursday I spent about 10 minutes on the phone speaking to a so-called Tax Preparer about these text messages Jackson Hewitt was sending me for a Pre-Qualifying Tax Advance for $250 since I am a returning customer. I was informed since I received an advance last year there was nothing stopping this 0 percent interest advance and I had to apply by the 29th Nov. I went today to do a pre-file for my taxes and the Tax Preparer had me wait 35 minutes to apply through One Money Center. Immediately I received a denial but a Pre-Qualifying notice that I could get $6,00 in January 2016.

I have been going to Jackson Hewitt for many, many years. But my financial aid office red-flagged me because of my 2014 tax return that I used my 2013 as guideline. The office in Kenosha (Can dance) helped me do a amendment to file injured spouse. But (Lori) the supervisor called to see if I had made it there because she felt that it was humorous. I could hear her talking about me over the phone and not only is not professional, it's not funny. Because I come to you guys so that things like this won't happen and it did. Because you had a dishonest woman working for you which I hear she is no longer.

I went to get my taxes done with them after charging me 371.00 for preparing my taxes and by the way the customer service the worst, didn't ask questions like other people do so. After waiting for months (about 5 months), my taxes were done wrong and that's because I got tired and went to IRS to see what was happening. I learn my taxes were done wrong so I had to pay Liberty Tax to fix the problem. They got pay for doing nothing more, they stole my money for not doing their work right. Now what can I do about this?

I would never go back to Jackson Hewitt. When I first arrived the gentleman told me 125.00 and ended up 800.00 later to my surprise. Had no idea I spent that much for a simple C Form. I called to complain, with no avail, nobody could help me. I Just kept getting the runaround. Do not use them if you want to keep your money.

Not only did this company charge outlandish prices, THEY DO NOT LIVE UP TO THEIR ADVERTISING CLAIMS. They had to amend my taxes twice. I submitted taxes for 2014 three times. Jackson Hewitt promises 100% guarantee of accuracy. When I asked them about it, I kept getting jerked around. Oh, and they contacted me at 6:30 p.m. on Tax Day to sign the it's Amended set of taxes. The second amended was a month later. I originally went to them the beginning of February. The business is horrible. Not accurate. They practice under bad faith.

I have been trying to get a hold of a person at the Taylorsville Utah store for a few weeks now regarding a mistake they made on my 2012 taxes that got me audited. I keep getting the runaround from some call center. I have been misdirected, I have been hung up on, I've been lied to. I have never seen such a poor customer service in my life. And I'm getting real close to getting a lawyer. And writing a letter to the editor so everyone knows about this horrible crap.

Took tax paper to the office at Decatur & Ann Road. The Office close before I could get back there with more paper. Call the 800 #, they told me that my sister-in-law tax paper are at the Durango & 95. So I've been to that location 10 times or more. The office is closed. On the door say that it open year round, cannot get a hold of anybody. So how do I get the tax paper from that office. Thank You.

On 4/11/2015 I picked up my 2014 tax return (receipt #**) after being told the computer in their Algonquin Illinois location couldn't e-File my state return. I was also told that the person who did my taxes (Sherry **) was no longer with the company and they had to locate my return and arranged for me to pick it up. I picked up the form and mailed it, they didn't even have envelopes so I had to handle this myself. They had arranged without my knowledge to apply for AR assistance for my return which meant I was charged a bank fee which was in addition to their normal fee. It also meant my refund had to be picked up at their office 30 miles away. I knew none of this.

We also had our 2014 taxes done last year with Jackson Hewitt at our Honolulu Walmart with the promise of getting a $100 gift card for doing so. Well here it's August 2015 and we've still not seen it. Practices like this should be illegal. We won't use them again.

An employee of Jackson Hewitt Tax Service located in Lafayette, IN stole my identity by having a friend's sister say she married me, I was the father of her kids, etc. and I was dead, milking the govt. for hundreds of thousands of dollars. They established a mortgage in my name, a car loan, and personal loans. Through thousands of hours of online research I unraveled their puzzle, whereby they would create ancestry files and establish an identity and credit line for the big payoff of selling the house. They would change the middle initials and middle names to move the identity from state to state. But they were not counting on running into an online researcher of ancestral lineage. But what they did accomplish was compromise National Security.

One of your agents, name Ray at the Ford rd. location in Michigan, overstepped his boundaries by texting a friend of mine with extremely wrong sexual remarks on her cellphone. I'm letting you know because this man has no right to use the info he receives from YOUR clients to harass them. My friend is devastated by this. She still has his text. I told her not to get rid of them, that I would step up and say something on her behalf. If you need to contact me please feel free!!!!!!

We had our taxes for 2013 done at our local office and we got a letter from IRS in 2015 that we owed them $1700 to IRS so we went back to the Jackson Hewitt office and ask, "Why??" They didn't add all of our income in and he had all of our W-2's right in front of him. He told us later that he has never done RR taxes before.

The card JH Preferred is terrible!!!!! I had a transaction I was supposed to receive a refund on that was never put back on my card. Even with the confirmation number from the company I had to do it their way and file a dispute. Did that - waited 45 days. Only to be in hold for half an hour and be told by a rude representative that was apparently eating that I wouldn't be refunded my money and she couldn't say why I wasn't, that wasn't her department and the only way I could contact the dispute was through email. Just brushed me off with no concern. I've been waiting on my refund since March!!!! The most unprofessional, rude people ever. Soon as my feet touch the pavement in the morning I'll be withdrawing all my funds and closing my account and prepare my taxes myself. DO NOT USE THESE PEOPLE!!!!

I went to them because I expected they knew the tax laws. They gave my dependent child tax credit. My dependent turned 17 and couldn't be used. I found out from a letter from the IRS. They sent my taxes electronically and was rejected 4 times. They didn't know why so I had to drive an hour away to have them send it in paper. The same thing was wrong the age of daughter. They said their fees would be deducted from my return and I would be mailed a check. Now they are sending my bill to collections. They also said I would get a email gift for Walmart for 50 dollars and I have not seen it. Also my son in-law hasn't been billed because they received his return but they can't find the money they owe him. I am 60 years old and this has been the worst experience I have ever had with my taxes. They need to be put out of business.

I had my taxes prepared with Jackson Hewitt in 2014. 2 weeks after that I had a bad accident that lead to two brain surgeries and was put into a coma for three months. After two weeks in hospital my tax money came in on a card. By the time I had gotten out of hospital all my money on card was gone. I told this to Jackson Hewitt and they had me write up a dispute paper. It was about a year after I kept calling them and they gave me a big runaround speaking to numerous supervisors. Finally they gave me 500.00 out of 4400.00 and they will not return calls or emails.

2 years after filing Federal return for the year 2013 through Jackson Hewitt, I received a letter from the IRS stating that my return was prepared incorrectly and that I owe $2100.00. My purpose for retaining professional service was to avoid or to minimize the possibility of any mistake. Now that I'm dealing with the aftermath of this, I'm requesting that the preparation fee be refunded to me in the amount of $369.00. I think that this is only fair. What has been offered and given is not satisfactory. I'm not asking for the tax debt to be paid, but only the fee.

I filed my returns and paid for this service in January of 2015. I received my federal in a timely manner but have been waiting for my state to come. Contacted them in April about and nothing was done. Finally got a hold of someone today June 30 and they proceeded to argue with me saying that they were done and to take it up with the state, when in fact I contacted my state IRS and was told they never received my returns from Jackson Hewitt. They continued to argue with me. Very dissatisfied with the level of service. I asked for a refund for the cost of service. So far they have denied me of that.

A Jackson Hewitt tax preparer entered in too much money in social security taxes (box 3). She was supposed to enter 1600.00 give or take and she entered 168,000 into the box so as a result I have to pay back $1300. The only penalties/fines they reimbursed me was $100. After I paid $250 for them to prepare the taxes. They told me that was all I was eligible for was a partial refund of the $250 and a fraction of the penalties/fines I'd accrued so I got a $100 check to help with the $1300 dollars I would have to pay back due to their mistakes and oversight! I'm never dealing with them again!

I been trying to pickup my check for the last week. I got nowhere with that cause they were not open. I called the hot line. They're only on Friday from ten to two. But they did open at all. Come to find they only open the first Friday each month. I think that sucks!! You shouldn't have to wait until the first Friday every month.

Took my mom to do her 2014 taxes. Ok they got submitted on Jan 20th. Said it will be 21 days, ok. Nope. It's now going on 7 months Jackson Hewitt knows nothing. IRS still processing. Really 7 months for an e-file. What is really wrong? They won't call back and charged 300.

10 years ago going through a legal separation Jackson Hewitt convinced me it was ok to sign for my wife's tax return. Big mistake... wife's lawyer threatened me fraudulent tax prep. I had to submit their demands. Huge tax mess followed. Several years ago after I purchased their gold package I was audited. It was their fault because they mistaking added my mortgage interest twice. They never followed through with their gold package promise to reimburse me for fines and penalties. They dragged their feet, stone-walled. Even their corporate office let it slide, never to hear back from them.

I NEED TAX INFO TO BUY A HOUSE. We all know that buying house is stressful enough and my loan has been held up multiple times. My husband called JAC HEW in the morning to find the office that was open (since it's not tax time). I am our only income and I file the taxes so he asked if I needed to be included, he was told no. He went to the office and sure enough they said they needed me to be there but they would 'LET' him get our taxes if I sent a picture of my driver's license. I did send it and yes I used choice language (which was wrong) but we were then told it wouldn't be processed.

My boyfriend did his taxes with Jackson Hewitt. They were paid. IRS just accepted his taxes, but no 50 Walmart email gift card has showed up my email.

I filed my taxes with Jackson Hewitt because of the $100 Wal-Mart gift card promotion and because I had used them years past and had no issue. I filed in Colorado with the same Colfax office. It's too long and a mess of a story but Jackson Hewitt is a dishonest, shameful and unprofessional company as a whole, including the tax preps. Half of my Federal has been stolen from me and I am angry and hurt. I am a single, hardworking, honest woman and don't deserve the treatment and anguish I have received from this company and their heartless arrogant reps.

We used JH to file our 2014 taxes. The tax preparer who filed the taxes claimed they were the most experienced in the office. They informed us that we were getting a $3,000.00 tax return from the IRS but comparing this to last year's taxes, it seemed inaccurate so we called our financial advisor who found multiple errors, and we ended up owing $5,000 which the IRS is now requesting. We called and informed JH of these errors and they claimed that the retirement form 1099R was incorrect and that the previous employer needed to pay for any error. The JH tax preparer had not adhered to Form 721 publication and left out critical tax calculations. They have not honored the "gold guarantee" which we paid extra for although this is solely the tax preparer's error. The guarantee supposedly covers up to $5,000.00 if they made an error.

I've been doing my taxes with JH for the past 4 years and will never use them again. I visited a Walmart location and sat with I thought a seasoned rep but unfortunately I was wrong. I knew there was going to be an issue when he explained to me that I was not going to receive my child tax credit which was false, I had to review his screen in order to correct the information. I had to leave without my paperwork and to later receive a phone call stating my w2 were missing. I contacted their headquarters and was promised my tax preparation fee within 6 to 8 weeks. It has been 6 months.

Went to have taxes filed n a Walmart facility. After being with this company for over 20 years, I go and file, anticipated a return. Instead I owe the IRS. They hired this dumbass rep, ** (if you recognize her name - please Don't trust her. She will have you paying instead of receiving!!!) who sent in some personal notes about my family situation and now I have to pay in. It's a damn shame after 20+ years of doing business with them, I can no longer trust their services nor will they ever get my services again. My advice to new comers, even old comers, go through someone else. From now on, I'm returning back to H&R Block. I never had any problems with them. I simply went to JH because of my mom. I will NEVER go back to JH. I'm strictly H&R from 2015 on. JH won't even correct the problem or even try. Their guarantees ain't **. Please believe.

Me and my wife had our 2013 and 14 taxes done at Jackson and Hewitt and they done them wrong both years. Now we owe the IRS over 3000.00. I do not recommend anyone using this tax service

On April 15, 2015, I went to Jackson Hewitt Taxes at the Fulton Rd office (nightmare). I forgot to add a W-2 form to my taxes and I didn't get all my copies for my taxes, missing the schedule A the itemized form. I have tried calling over a month the 1-800 #'s, the Fulton office, with no response. I need this information to complete my taxes. I seriously need help from someone to get this done! Thank you.

False advertising at the Jackson Hewitt in Bradenton Florida. I was charged $261.00 for a simple tax preparation and was told that I was given a $100 discount, otherwise my cost would have been $361.00. I was told after the taxes were prepared that I would not receive the $50 Instant Visa Card to be used at Walmart. I feel mislead and cost of service was outrageously expensive for services rendered. I've never paid such prices even for a private tax appointment. Since I was out of the state and live in Wisconsin, I didn't have too many options available. Never again!! Shame on Jackson Hewitt. No resolution after I complained. No follow-up from tax person after he said he would notify me regarding my request for the Visa card, per advertisement. Buyer Beware!!

I made an appt. to have my taxes done at JH in the Hilo, HI walmart on Feb 16, 2015 @ 10 am. The first tax lady showed up around 10:20 am. She tells me I have to wait for someone else to come cause she can't help me. At around 10:40 someone finally comes in who can help me. So I ask her why the first lady could not help me and she said, "That accountant will not do taxes when she's alone because she was afraid." I thought to myself, "OMG!" So I did my taxes and paid the outrageous fees, $400 and I left. On April 13 I called to see the status of my state returns because the state tax website said they did not receive my tax forms. Well coincidentally, the next day the state tax office says they just received it. So I am upset and go to JH for proof of the day they e-filed my state returns. Of course they could not show such proof, but I was told that will call me the minute they receive my check so I can pick it up.

My husband and I filed our taxes in Jan. We were very happy when we had filed. Then weeks go by. Now it had been 3 months. The IRS says everything has been processed. We are now calling Jackson Hewitt to find out where our money is and the lady doesn't seem to know anything and will not give us her name or transfer us to someone who could help us. And all the IRS says is that we need to talk to Jackson Hewitt. We had also made it very clear to them that we wanted it in check form, not a direct deposit and they set it up for a wire transfer. We are very unhappy and no one seems to know where our money is and it is now May!!!

I went into a Wal-Mart - was going to use this company to prepare my 2014 TAX Return. They guaranteed the best return amount over their competitors. After I had their Tax Professional look at my return he provided a cost amount. It was already a lot higher than my previous tax professional. I then politely told Jackson Hewitt their guarantee need to be taken down and left the small cubicle at Wal-Mart. It has now been three months and Jackson Hewitt wants me to pay a $60.00 set down fee to them. What an complete scam. I even called the person who created the bill and they will not terminate the bill. I would not use this company in any form for tax issues.

First off I had my taxes done through Jackson Hewitt. OK I received a tax ID pin number in the mail so I take all my information including the spin number to Jackson Hewitt. I has been told that that was not necessary and we did not need it - the tax ID number that is. Now since I've been waiting on my money for 2 months I've been told it "yes we did need that number." And now I'm having problems getting a hold of anybody to correct the situation and they kept the document. So good luck to all of you who are using Jackson Hewitt - may your experience be better than mine.

Went in to file taxes Feb 2 2015. Before we started, asked preparer if I need additional papers because I had enrolled in Obama's healthcare. She stated, "No we should be fine." Well we filed, got estimates. Figured they're professionals so some twenty-one days have paused, called asking about return that states pending. Was told to contact IRS. Finally got a hold IRS. They stated since I received Obama care, I needed to file paperwork with it, the same paperwork I had asked if I needed to wait on. They informed me I would have to file a form 8962 or something and mail/fax info back to them so went back to JH, informed them of letter I received asking to be completed and filled out.

I got a letter from the IRS about my 2012 taxes I had filed by JH in Virginia. Apparently I did not qualify for a credit that I had received and I owed the money back along with interest and penalties. Since then I have moved to Texas, so I took my letter and tax info to a JH in Texas, and they found the problem. The preparer did not fill in a certain box that needed to be filled in, which immediately changed the fact that indeed did not qualify for that credit and should have never received that money.

I was charged $334.00 to do my taxes. It took her 20 minutes. I had 1 additional form 1099. I had no deductions. My taxes would not go then because they needed a EIN # on the 1099. I tried calling, left voice mail, no one called me back. It must have gone thru without but I was charges a additional $20.00 on my credit card without my approval. What gives here?

I allowed Jackson Hewitt in Bristol VA the first of March 2015 and am still waiting on my refund of $2103.00. I have called the office at Walmart numerous times to be told "it should be any day." I went to the Walmart location on 4/16 to find it gone. I'm called the number and it still goes to a voicemail for that location. I called the customer service number to be told that I would have to call the regional office which is only opened for a few hours on Monday and Tuesday and is 3 hours away. After speaking to at least 3 supervisors, no one can tell me how I will get my refund check that I was to pick up at the local office when it arrived. I will never use this tax service again. The only choice I have now is to go to my local tax office and see what the hold up on my refund is.

I went to Jackson Hewitt at the Wal-Mart in Arlington, Wa. All went well, although the woman that prepared my taxes wasn't very professional and her appearance was that of someone who rolled out of bed and headed straight to work. My big complaint may seem small compared to others, but it has me steaming regardless... I was given a coupon that stated if I referred a friend, I would receive a $25 check that would be mailed to me. Well, it's been 3 months now and I've received no check! I went in and questioned the woman that did my taxes and she said "Yes, you should get $25. Did you request a Wal-Mart gift card or a mailed check?" I wasn't even given the option!

We took our mentally challenged son to get his taxes done for the first time. He is 58. He is a janitor at Arby's for 15 hours a week and has SS disability. He was to get a $600 refund but had to pay 349 to have a short form tax return done. You got 45% of his refund. I hope you all sleep well cheating the mentally challenged people like that.

I got my taxes done at our local Wal-Mart Jackson Hewitt and when I got them done, the gentleman told me I could have my check sent there and be able to come right there to pick it up. But when I get the call that my check was in, I was going to have to pick it up in Delaware, Ohio which is an hour from where I live. I tried calling that location 2 hours before I went there and no one answered. I get there, the people were rude and said I was lucky because my check just got there I had to spend 40 in gas to go there and deal with rude-ass people when I had to make a drive that I was told I wouldn't have to make, then having to pay the fees to disperse check, etc.

This is probably the worst tax company I ever dealt with. Very unprofessional staff, they couldn't answer any of my questions, don't believe any of their prices advertises, it is all a scam. Before we started, she said it will cost me approximately $100 after she did all, she said their fee is $362. When I refused to pay the amount, I ended up paying $35 "consultation fee". Horrible service, have no idea what they are doing. It is a big scam. Don't go there!

Cx my efile due to an error that would not allow me to efile my taxes. Issue not resolved. Rep said provide cc info and I will send to my mgr for a refund. Later, JH said they do not offer refunds once you have used. They would not allow me to reopen.

Went into Corbin, KY office to file taxes. Took around three hours which I find extremely too long. In the end, we had to file an extension because they did something wrong causing us unable to efile. I find this unacceptable for a tax office. The so called manager had to make several calls to figure some things out on the tax forms and still in the end was unable to file our taxes. An employee's incompetence is bad enough much less a manager with not enough knowledge to be running a tax office. If this is the kind of employees and managers Jackson Hewitt hires, I then to have question their judgement on all their business practices.

My wife tried to file online. She stopped in the middle and saved. When she went back to finish she couldn't log in because the upper case captcha letters kept switching to lower case after typing them. After trying for a while and in different browsers, there was a message that the account was locked for too many failed attempts. Numerous calls were placed to them. The phone people had NO CLUE. Their recommendation: log in to the account and chat with support. AS IF they did not listen to anything we said about the problem being unable to log in. NEVER AGAIN WITH JACKSON HEWITT.

Jackson Hewitt is a scam and a big rip-off! When I made an appointment to have my taxes prepared, I asked how much it cost and was told between $35.00 for a simple return to $160.00 for a complicated one. I had all my info tallied up ahead of time, and all the preparer had to do was put it in the computer. After 2 hours, he was finally done, and when he told me it was going to cost $493.00, I almost fell over! My previous accountant never charged over $250.00, but we relocated to a new town and it was too far to use him. What a joke!

I went to Jackson Hewitt many of years and I have to say this year I was not satisfied at all!!! They did my taxes and sent me on my way!!! I paid for the gold guarantee so I paid $512.95. I was informed that by me getting the gold guarantee that it helps just in case I get audited they would deal with that for me!! So I called a month after I filed my taxes because I didn't receive a call or anything from them to let me know I had to do additional paperwork because I had been audited so I go in and they help me with that.

Due to someone making a mistake on my taxes, I had to take my state form in to ask a question before mailing them, the office I went to is located in GA and it strikes me as odd that the woman who was doing taxes for your company, didn't seem to know much about GA State Income Tax Forms, my first clue was when she said "I wonder if you can use white out on a tax form?" And she was being serious!!! And then she saw that I had a Georgia Tax Book and she ask me where I got the book, so I told her I called a telephone number and ask for one, if she is doing people's taxes, why didn't she know that???

I went to Jackson Hewitt in Walmart Ellicott City, MD. The tax preparer seemed unfamiliar with the setup of the space and equipments. I filled out the client sheet and the preparer proceeded to file my taxes. Now comes the not so good part. The printer could not print, credit card machine was offline and there was no connection we could see. Now I had to pay $275.00 a short not itemized taxes. Then I observed many errors the preparer made. The preparer had to call at least two different people to make corrections. Bottom line since the copier was not working and I had to leave after spending three hours with the tax preparer, still no copies of my filed taxes. I was told my copies would be emailed to me. I wouldn't recommend this location. Tax Preparer is not well trained and $275.00 is too much for a non-itemized taxes.

I filed my taxes with Jackson Hewitt in Walmart here in Pasco on Feb, 26. The never received the $50.00 they promised in their advertisement. I was told that I did not receive the fifty dollar email because I owed the IRS which was paid that day with my debit card.

Their website claimed their software could complete my federal and state (Oregon) tax returns. However, when I reviewed my Oregon return, I noticed a significant credit was missing. When I contacted customer service, I was informed that their software does not support all state credits. They expressed no interest in fixing the problem and suggested that I complete the Oregon form manually.

I was charged $563.00 for a 1040 with deductions on April 10, 2015, and this is more than double charge that I have ever paid in 40 years. This is more than I paid when I ran a business and this was an individual return. There is something definitely wrong with this picture, and I asked the preparer "why?" Her reply was "Obamacare". Through a federally mandated healthcare system, that I owe my tax preparation overcharge too and I do not believe this. The local franchisee is who I blame for overcharging me and Jackson Hewitt is who I blame. There is too much grey area in pricing when it comes to tax preparation and it needs to be investigated. I have called my congressman to complain!

Had my taxes done at the Clifton Park NY office. Never ever again. First of all they are big ripoffs. Got my federal tax back more than a month ago, no state. Going back, they charged me almost half of what I'm supposed to get back from the state. I questioned it and was told it's based on the forms used. I didn't have any more forms this year than in the past. Called NY state and they wanted certain information. I pulled the paperwork that I received and there was only a summary page and only 2 pages for the federal. What the heck is this? Called Jackson Hewitt (Albany) and they said I got everything I needed. I paid all that money, I should have all the paperwork.

We did our taxes with Jackson Hewitt for the last 15 years. This year they were giving out $100.00 Walmart cards. We did our taxes on the 7th of March and haven't seen the card that they said would come in my email. If y'all can't do what y'all advertise then don't advertise. You have just lost yourself a good customer cause I don't do business like this!!!!! Good bye Jackson Hewitt!!! To me y'all should have had the cards at the store ready to hand out. Office # 50765.

We got no return this year. We were charged 335 dollars and some odd cents. I left crying. Even tax preparer stated we did not make very much money last year. Now this is with a discount. Oh we got a 50.00 dollar gift card to Wal-Mart. We have been struggling last two years then got hit with that amount I almost fainted as I said. I left in tears. We get a check once a month so we are screwed money-wise now. Terrible! Will not return next year or ever again. Plenty of places out there that would be more than happy to help. Next year I refuse to be reduced to tears over amount owed!!! I want to stop check and thinking about it hard.

When we went into Jackson Hewitt to have our taxes prepared we spoke with the preparer and let her know that we had a small past due amount to the IRS. This was from taxes not being taken from unemployment. We discussed the IRS Fresh Start program for past due debts. The preparer stated that that's not what we needed to do that we needed to file our current return and then come back and amend a past year return. This was completely false and then accurate.

Went to Jackson Hewitt to have taxes prepared. I asked why we had not gotten the $50 Wal-Mart gift card. I was told that since my tax refund was erased out and the preparer had to reinput my info that is why the system did not give it to me. I contacted Jackson Hewitt home office. Was told it was because I had to have at least $150 in their fees. In fact I have paid $507.00 in their fee (after being told it was around $400.00). I did not tell anyone to erase my info, was not told about any stipulations, and the sign does not say anything except "Get your taxes done here and get $50 gift card for Wal-Mart." This is false advertising. Does anyone know of a Tax Attorney that would take this to court? The address of this office for Jackson Hewitt is: 7200-6 Normandy Blvd, Jacksonville, FL 32205, 904-777-1040.

Jackson Hewitt Tax Service, Tax Preparation Service; Address: Cross County Plaza, 4294 Okeechobee Blvd, West Palm Beach, FL 33409; Phone:(561) 296-3194.

It did not begin well. I arrived 10 minutes before my reserved appointment and was told by employee she didn't have it on schedule. I said I'd be happy to leave if it was a problem. Five minutes after we begin, another angry customer showed and the two of them were having a disagreement about what time his appointment was. She said he was late, he said he was on time. Meanwhile, there I sit. I had prepared my Federal but I wanted "the professionals" to prepare it from scratch in case I had made any errors. When we were finished, I wrote a check for the preparation of taxes and left.

Appears trainee prepared returns, as older gentleman sat and stood by tax preparer throughout the 1 hr. 20 min. we were there. Simple short forms filled. Bill for prep of 2013 taxes was $126.00. Bill presented on April 4th was $296.00! My wife and I were shocked. Same standard deductions as last year except for installation of an energy efficient door. My wife and I voiced our shock and utter disbelief. The older gentleman said he would check with someone (make a call) and, after a time, advised the bill was $246.00. Something is definitely wrong with this kind of increase, and my wife and I will have nothing to do with JH in the future.

We had our tax return prepared at jackson hewitt tax service. We were required to pay $282.00 cash up front at the time of service because we were also having an injured spouse form filed with the return. Our return was filed electronically. We were notified by the irs that our tax return would be deposited into our account on February 25th. On February 28th we were notified by the irs that the whole entire refund was kept (including the injured spouse portion). After notifying jackson hewitt of this we were told that the injured spouse form was rejected by the irs because the tax preparer did not answer a few questions that he should have answered. Jackson Hewitt has refiled an amended tax return-by mail.

Portage Avenue Jackson Hewitt south bend. I prepared taxes and just went in for them to file them electronically and was charged almost 400. How do you get away with that. Took fees and taxes did not come. Why is your company scamming people for money they don't deserve? I thought efile was free. It cost just as much as if they were prepared by your agent. Paperwork was taken into the office with all the information as well.

We were not greeted at all even though when we walked in the door I said, "hello, how are you?" to each of the 3 workers. The person who finally waved us never greeted or even introduced herself. The entire time we were there it was extremely uncomfortable and we were treated as though we were interrupting, even though we made an appointment. As for accuracy I can't say because she was unable to complete our taxes and we haven't heard back yet (that was 2 days ago).

Jackson Hewitt charged me twice as much as any other agency. Additionally they took $42.00 extra dollars that were not discussed or calculated on the hard copy report I signed along with the preparer. I called the location I filed and spoke with the branch manager who was undereducated and could not tell me what went wrong, she had to contact her supervisor. After doing that she called me back to inform me that her supervisor also had no idea what was going on but they would send me a $42.00 refund check within 6-8 weeks. They "stole" $42.00 from me and I have to wait 2 months to get it back? Furthermore, I received a refund check this week (filed February 2nd) and the refund was for $15.95 NOT $42.00. I strongly recommend not trusting them to get you the most back. Personal experience, they take most of your money and then try to sneak extra. HORRIBLE BUSINESS!

My wife, ** and I are having some serious issues with your company at the moment. I posted a very negative review on Jackson Hewitts Facebook page and had an immediate response from a representative. They told me to contact customer service to let them know what happened and promised me this would all be rectified. I did as they asked and spoke to someone on Friday afternoon. The person I spoke to took my statement and all my info and informed me that someone from the "corporate" office would be contacting me within 24 hours. I agreed and anticipated their call. I received no such call. It is now 4 days later and still no call. I commented this on my original review and another representative gave me this email and said you should be able to get my problem resolved or at least get my complaint heard by the correct people. So here it is...

I have dealt with Jackson Hewitt for 2 yrs. I filed my income tax with them on jan 29th. Everything went through. Here it is march 25th 2015 and my refund is still being processed. That is all they can tell me. I will never go to them again.

I have low income. That is clear on my W-2. Yet I was charged a ridiculous amount for my tax prep! They told me it was because of a certain form I had. That one form cost me a bunch of money! How nice for them. When I asked a call center representative why, she told me it was part of a "package" and could not break down the cost form by form, which is what I wanted to know. My tax preparer put in the wrong email address, so I did not get my Walmart gift card. So basically it was sent to someone else! Now I have to go to Walmart, have them print the card, and then I can use it. My tax preparer had to call almost a dozen times to ask someone what to do! I can see needing help on a few questions, but not a whole bunch! I went to Liberty Tax last year. It was a professional environment, much cheaper, and my tax preparer did not look like he just rolled out of bed!!!

We were charged $875 to have our taxes done. This was for two short forms. Complete ripoff.

I filed my taxes on Feb. 2nd, 2015 at the Jackson Hewitt office in Topeka, Ks. The appt was the last of the day and although our tax preparer was nice, she also seemed rushed. Since I wanted my refund deposited to my Walmart paycard, I was asked to give routing and account #s. I had asked my employer for this information and they printed it out for me, which I provided. I knew that student loans would take all of my federal which left me $938 from state. JH informed me after all was said and done that they would be taking $403 out of that for their fees and that it would take 5-7 days for IRS to release it and an additional 3 days for JH's to release it to my bank. I learned of a $130 set off which delayed it an additional week.

I am new to US and had to file my tax for the first time. I contacted Jackson Hewitt and the lady named ** did the filling for me. To my bad luck, she was the most horrible person to this thing. Day 1, she filled in the forms and told me that I'll be getting X amount of dollars as refund and she charged me $200 for the same. Next day she called and said, "I am sorry I made a mistake and you need to come again and amend the form and reduced my refund." It did not stop here and she called me again and finally made changed that reduced my refund one-third of the total that she first calculated.

Lexington Park MD they are to lazy to process our return: We went in and filed our taxes on March 4th. Now it's the 14th and Jackson Hewitt hasn't sent it in. The lady that did our taxes wasn't confident so she needed a manager to look at it, said it would be processed the next day. We have called and called they will not call us back. We paid them over 300$ for what?? To wait even longer to get our refund one month til April 15th. I shouldn't be worried about it getting filed on time. I did my job it's time they learned to do theirs. I'm absolutely fed up. I wouldn't recommend anyone go to Jackson Hewitt!

I called Jackson-Hewitt tax people in mountain home, AR 72653 and asked the cost of my tax prep. I was quoted $75.00 to 200.I made the appt and when we sat down I asked again after she looked over my tax paper. [They're very much the same as last year's]. I was quoted a price of $200. Last year I paid only 75.00 to another preparer. I told her no deal so then I was quoted a price of $100 which I agreed. After 3 hours of this alleged tax preparer going through my stuff, she informed me that I was getting $1,409 back from federal. I got $48 back last year so I questioned and she said last year I had a capital gain and this there was a loss. Any when this was completed, I found out the charge was $125. I went ahead and paid it just to get out of there.

I've used online tax services for many years for myself and two grandchildren. I've never had a problem or issue until using Jackson Hewitt. One problem after another and no intelligent resolution to the problems. No "live chat" so I keep getting standard replies to my NUMEROUS emails. STAY AWAY FROM THIS COMPANY, FAR, FAR AWAY!

We went into a Walmart to have our taxes done. The lady done them and at the end of the session that is when she told us what are price was for doing the taxes. Later that week I received an e-mail to do a survey and I was asked if we were explained the prices before the taxes were done, NO we were not. I feel that we should get our money back.

I've used Jackson Hewitt for about 5 years. Their fees are high...but usually they are accurate. This year however they failed to file any of my healthcare marketplace forms. My tax return is in limbo. I had to take it upon myself to provide IRS with the needed forms as the JH office couldn't even fax these. I paid extra for this?

My son went to the Peachtree City GA location to have his taxes done. It was a 1040 EZ form stated the cost is 38.00. She finished in 5 minutes and charged him 375.00. Said if he wanted his money he had to pay this. This is a young man. First time doing it on his own. We always took to our accountant and never paid over 40.00. He was screwed over big time and so was his girlfriend. I have posted on social media and it will be a cold day before anyone in our family will ever use this company. Very Poor Of This Company To Take Advantage Of Our Young people. Thank goodness I'm a real estate professional and can get this rectified through one of my associates who is a tax attorney.

First they were deceptive about the $50 walmart gift card. You had to spend $200 on preparation to get this. Nowhere didn't say that. Then they messed up our bank info so our refund was lost. They did fix it but it took another week. Then my friend went and they told him he could get an advance but after all was done they then said that program had ended and he couldn't get it. No one at their main offices care. They are rude and unhelpful. Been waiting for return call since yesterday.

1st two people given the same appointment in the Seabrook Walmart store at 10 a.m. Had to leave because woman was there first and only one preparer and I could not come back. I made another appointment and had asked because I was doing my son’s taxes, what I needed and they said his W-2’s and any deductions that he may have. I asked if I needed a note, power of attorney or anything of that nature and the woman said no, just my driver’s license. I also asked if I could take the return and she said yes as long as I paid for it and he could mail it after signing it. Very simple and direct questions and answers, the answers were all wrong. I needed a driver’s license for my son and I could not take his return, he had to go and sign it after paying for it. The people giving information at the 800 numbers do not know what they are talking about and after talking to the preparers in each store they are frustrated.

They're just complete **. We only went there because someone told us they were cheap.. WRONG! When we first sat down I said how much is this going to cost. The guy working there said about $300 is our average.. WRONG. $650 ** dollars. Such **, we were in there for 2 hours then had to come back a week later because he needed more documents, he said and I quote "it won't take long". When we came back we were in there for 3 hours all in all 5 hours of my life wasted. Then the dumb a double s got our address wrong, he said he couldn't fix it.

Before I begin, let me say that I have spoken with a tax lawyer and they suggested communicating with as many people as possible to get together a class action lawsuit against this company. If you are interested in joining the cause, join our Facebook group at **. This is the first and last time that I will trust Jackson Hewitt with my taxes. We used their online filing service, which boasts, just like their offices, a one hundred percent accuracy guarantee. We were told that we would be getting a refund of just over one thousand dollars which was great because we are a family of three with one working person. After the return was accepted by the IRS, we went to Jackson Hewitt's website to check the status and the refund amount had gone down to just over two hundred dollars. We contacted the online chat because apparently those who file online aren't good enough to talk to a person on the phone unless they want to pay a fifty dollar fee.

This was the third time I went to Jackson Hewitt for my Tax. This time was the WORST I've experienced with them or with any tax preparer I've been to. The good thing is he took time with my papers making sure there will be no mistakes. Thumbs up! At some time, I had to wait for 10-15 minutes while he was on the phone with someone trying to sent an email, smiling and giggling "Ooh you were spying on me?"

I filed with Jackson Hewitt early February, was told my refund was rejected by the IRS because one of my dependents had been claimed by their father (whom has not been any part of their lives). I asked Jackson Hewitt what I should do. They KEPT advising me to take off that dependent and send in my return??! No!! Absolutely not, the child had been solely in my care! So I contacted the IRS, who told me NOT to take the child off and to file my taxes myself and send it in via mail by paper, and they would send me form 3949a to complete (fraud alert).

I left H & R Block to go to Jackson Hewitt. I AM BEYOND DISAPPOINTED. They lied, they lost my check, and now told me there is NO ONE I can speak to in the UNITED STATES. They are in India. I could have done my taxes myself, but I paid for a service. I got NOTHING even close to service. Just VERY, VERY rude women... IT is MY money. WHY am I treated like this for MY money I worked hard for? I need to please speak to someone in the UNITED STATES REGARDING THIS MATTER ASAP. THANK YOU.

I had my taxes done at Jackson Hewitt tax service in one of the Wal-Mart stores. I usually go to H&R Block but I thought a 50 dollar gift card and the 500 dollar advance wouldn't be that bad to get. I paid close to 300 dollars to have it done. My tax preparer told me not to worry about anything - she knew what she was doing. I got my 50 gift card and my 500 advance. When it came to my federal income tax to be put on my Jackson Hewitt card - no problem. My state well that's another story.

We went to Wal-Mart to get our taxes done. We were told the we would received a $50.00 gift card. It never came. I call and email asking why. I was told there is no record that we would be getting a gift card. ON top of this, the person who did our taxes filled out a form that goes with the long time, which we didn't do. We were charge for the form, but it was not needed.

I have used TurboTax for 8 years now and it only cost $35. This year my PC broke so I went to Jackson Hewitt. I was never told of the prep fee in advance. And was offered a $500 advance which I never received because I did not register my card which again no one told to do this. My total prep fee was $558. That is just plain robbery in my book and unacceptable. These people prey on the poor who really need them. They charge you an outrageous prep fee of $558. I could have done this myself on TurboTax for $35. I'm not so sure what is so special about their software except it rips people off. Stay away from Jackson Hewitt. It is a scam.

I am shocked by the way I was rejected to do my taxes. I recently started a new business and because of his past experiences with multi level marketing he assumed that it was a scam. He started to bad mouth the company and my business, with no prior knowledge of what my company is about. He said that he did not believe we were making or could make any money without even looking at the proof we had on paper. When I attempted to ask him questions he rudely started talking over me and raising his voice.

I wanted to give it less than 1, but that option wasn't available... I went to get my taxes at Jackson Hewitt. Before starting the process, I was told that charges would be around $100. I had some coupons, one of them was worth $25 and they told me that it will work in my case, so that brings down the charges to $75. Now, after the whole estimate was made, she asked me to pay 100$ and said that they can't use the coupon because computer is not letting them do it. I being a new person is US, didn't know at that time that could withdraw. So, I paid the whole amount by credit card. However, I kept telling her that it is very expensive as my taxes are very simple and friends got it done for $50-60. After 5 minutes, she tells me that you can cancel it if you want. The process wasn't yet complete, so I cancelled. I was told that I will get my refund in my mail.

Went to 84 and Pecos branch - appointment set at 10:00 am, got there early at 9:45 waited till 10:45. 1 of the accounts was visiting with someone and did not know what the other one was doing, waited long enough, and left. Called the center to reschedule another appointment, set one up for Sunday @ 1:30 pm. Again got there early 12:45 pm. Waited till 2:00 - could not wait anymore??????? If you set a appointment make it happen. What a inconvenience. Going to H&R Block. Thanks.

I went in to Jackson Hewitt in Waterford MI. to file my taxes since my ex-wife and I filed there last year. This year I filed single, no dependents and they wanted to charge me for the previous year when we paid up front combining with this year's charges was almost 400$. When I declined for them to proceed with the transaction they charged me a 35$ cancellation fee. Is that even legal? I believe they are thieves just like they pocketed our money last year and charged it to our return.

I was told by them that I no longer had to pay taxes after 2013. Even though I had gotten a part time job I was assured no taxes would have to be paid. Both my wife and I are retired and drawing SS. Just for the heck of it my wife went to our county's Services For The Aged as they were doing taxes free. Guess what? I owe $603.00 because in my part time job I received a 1099 which allows me to only make $400.00. I know they won't do anything about it but you can bet your boots they'll see my wife or I again!!!

I went into one of their location in Wal-Mart. The lady who helped me was very rude, didn't ask any questions. Paid 185.00 to get treated like crap. She promised me the 50.00 promotion deal, said it will be emailed to me within 4 to 5 hours. I called the next day to see where it was at. The person told me I didn't qualified for it. Spent 3 days on the phone trying to figure out why is it OK for them to lie to customers.

I have been a J. H. client for over three years and this will be the last time I use them. The lady was acting like a complete Crack head not able to answer my questions! Rude, nasty, eating and talking in my face. I did not trust her to do it so I left and came back a week later to another rep who seemed extremely inexperienced. I never got my $50.00 incentive and I only got half of what they said. I have called many times and have yet to receive a call back regarding my money. I will never ever use their services again.

I had filed with Jackson Hewitt based on a friend’s knowledge of a free gift card with Walmart of $50.00. I usually file my own taxes but this year I had different schedules to add due to work and my folks are dependents. I gave them all my info and was told that the fee to file was $350. At this I was surprised since that seemed very high for a Single mother and in the past I filed for $25.00 with Tax Act. I was told my return would be $3631 and signed the correlating paperwork. I went home and tried to check with my own filing again through Tax Act and only came up with $2700 so naturally I decided to go with the higher return and pay the Fee. 10 Days later my return hits my account and it is $2000. I then went to the Walmart where I had gone previous at the set up kiosk.. They do not have any customer service lines available to talk to someone. The extensions they give out only go into the automated system that says all our tax advisers are busy.

Where is my money? Waiting after 20 days pending, I only used this company for the walmart gift card, I didn't even get. I will Never be using Jackson Hewitt again. Be warned they are not being straight forward.

The first time that I went and had my taxes filed, the man who did them did not put down my brother, although I gave him all the information. So he printed out my tax forms and sent me on my way. I went straight to my aunt because she is a certified tax preparer. My forms from Jackson Hewitt said I would get back a hundred and some dollars, and keep in mind I made close to $5,000 that year and have one dependent that is fifteen. My aunt called and talked to the person in charge and he re-did my taxes and I got back 2300.00 in federal. I still have the old forms that shows that I was only getting back a hundred and some. I'm very irritated because I paid $325.95 to you guys and you promise a fifty dollar Wal-Mart card and every time I call the person I need to talk to isn't there. This is **!!!!!!!! I can show you the 1st form that your tax professional filled out. He was very, very inexperienced, had no idea about tax laws when I asked.

I filed with JH January 30, 2015. I'm a first time customer with them so I only chose them because of the $500 and $50 promotion. I received the $550 within the next day, but now it's been over 25 business days and my other half of the refund is still processing!! I really hope JH didn't screw up my money. I desperately need to get a car so my son won't be out in the freezing cold. I was really counting on that money. I've been waiting patiently, I just hope I'll receive it soon. I'm going back to who I was using before. #BigMistake

Well I go to the same office for 9 years. Every year it's the same - great service. Except this year I go the the hammer lane office in Stockton CA. The attendant that helped me was Charmie **. I usually get my tax refund in 10 to 15 days so I expected the same thing this year. I filed on the third - it is now the 26. I was not informed of any changes. Why am I still waiting? So I call the office - all I get is "I don't know." It's your job to know. I am so displeased. I will not be going back next year. I will try H&R Block - maybe their service will be better next year.

I've been doing taxes with Jackson Hewitt for years, and never had a problem until this year 2015... This year we decided to have our money put onto a JH card, boy was that a mistake!!! The first day of our return we had over 7 thousand dollars on our card and decided to go out for dinner.. As we were trying to pay our bill the card could not be processed.. We were very upset, but thought maybe there was an issue because it was our first time using it. Well today our card won't work either. We are 3 hours away from home on business.. Can't reach a person to talk with, and are completely unable to use the card that has our money on it. On top of all this we were charged $300 more to file our taxes this year. Needless to say we will no longer be going to Jackson Hewitt.

Today I put my car in the shop, went to get my balance off my JH card - could not use the atm! The atm said I had a zero balance! So then I automatically called my card. I couldn't even get through - it kept saying "phone number is disconnected" or saying "technical difficulties"! So then I call the local JH tax store, they said the same story - keep checking your card! What a big inconvenience and I still gotta get my car out the shop in the am! I will not be returning to jh next year!!!!

I got my tax refund back on my prepaid JH preferred card and went to the auto store to buy some parts and my card was declined in front of a bunch of people. Embarrassing...pretty crazy since I have over 5 grand on the card, or so I thought. Go home, call the number, and the phones don't work. So I call Jackson Hewitt and am told that the debit cards aren't working and they don't know when they will be working. Still next day, no money, and they still don't know when the cards will be working. It's BS. I paid over 400 to have my taxes done and they can come up with a solution and get our money to us but they don't have any answers. I want a refund and my damn tax money NOW. Customer service at the preparer's office was very good. Jackson Hewitt just needs to get it ** together.

If you file your taxes with Jackson Hewitt don't let them load your money on the card. Because if you do when the system goes down you can't use your card.. It's very embarrassing to go purchase stuff and they tell you 'Sorry your card is declined'.. no email, no text, nothing to say sorry.

The Jackson Hewitt Preferred Card is the lousiest Prepaid Visa card I have ever used! It won’t work at any ATM's. I am unable to run the card as Debit. You have to run the card as credit! Then when I thought it couldn't get any worse I get my taxes loaded onto the card, and the first time I try to use it the card is declined. So I tried to call customer service to find out why and every time I called I got hung up on and couldn't even check my balance. So now what am I supposed to do? All my money is on that card! As soon as I have access to my card I will be withdrawing all of the money and closing the account! I will never recommend this card to anyone!

My complaints have nothing to do with tax prep errors, but rather absolute lack of accountability, accessibility and professional conduct one expects from an American based company. They clearly have no conscience when it comes to quality control from a management perspective. My first experience came in 2013, when I was misled into believing J.H. would contribute $30.00 to a children's non-profit, if I used their service. Only after I completed my return was I told, "We're not participating in that promotion.” The office fax machine didn't work. The computer broke down after three hours of data entry. Two days later I received a call that the materials I sent to IRS were all blank due to a printing machine error!

I had a problem when trying to get funds off the card. I called the jackson hewitt that prepared my taxes. They weren't very knowledgeable about the card or what I could do to resolve the problem. I was just told to wait a few hours. Eventually, I figured out what the problem was on my own. The customer service line for the jh preferred card always clicked me off or didn't answer at all. I never was able to speak to a customer service representative. I've been doing my own taxes for the past few years, but gave jh a try because of work and schooling. Never again!!!

They had to refile my taxes twice and never received credit of my fees. 381.00 in fees. Very unhappy, never use them again. They never made good on what they did wrong.

Here is why Jackson Hewett is the worst. Tax preparer NEVER Show up at work to so I could file my Taxes, drove 18 mile round trip in the snow for nothing. Call highland park call center told she on her way, call again 1 hour later told the same, call for a third time same lady told me to ** and quit calling. Called call center 4 time to file a complaint told to call corporate. Call corporate left on hold 15 minutes.

I walked into the office on Okeechobee rd in fort pierce Florida with my fiancé and was asking some questions then finally the tax preparer said “come back just you” to my fiancé. I asked what the issue was that I could not come back. The lady in the front proceeded to point her finger in my face and say "y’all ain’t married". When I told her she didn't know my status and that we were in fact filing together, she proceeded to argue and told us we couldn't even file together even though he is the provider and was going to claim me as well as our 2 children. I then went to h and r block and had no problems - they were professional and we had no problems filing.

Went to have my taxes done and my refund was four thousand less than last year with similar income etc. The worker said he charged me about $500. Turns out the JH tax worker left out my earned income by mistake. After I found the error he offer to correct it. I said "No way are you doing my taxes" and he said I would have to leave all my information with him but I took my info and he chased me to the door where I escaped. I went to a local family owned place and they did my taxes for $100 and I got more than what I got last year and was treated with respect. NEVER go to a national chain for tax matters - they often do not even have college degrees in business.

Everyone told us do not go to Jackson Hewitt. We should have listened! Not only do we not get EIC but after we signed our tax papers she then informed us that we will be paying 315 dollars for their services! Why you told us it would only be 158. Then she said we would get the 50 dollar gift card right away. She lied. She then informed me that we wouldn't get it till 48 hours later! I am canceling our refund tomorrow morning! She lied bout how much it would cost after we signed everything then she told us a different amount! We're not being ripped off! She will cancel our refund or I will make sure she loses her job! You should never lie to someone especially coming tax time. I can do my own taxes for free! And that's what will happen! Worst experience ever! If you have to do taxes go to liberty or turbo! H and R are a rip off too!

I went to have my taxes done on Feb 3-15. My tax preparer had no knowledge about tax preparation. Long story short, every line, she had to call the main office. Finally got some relief from another untrained preparer, then a supervisor happened to show up. I had a basic tax that should have taken 1 hour. I was there for four hours. Supervisor said he would reduce my fee to $179. Still a little high for waiting 4 hours. He also said he would honor my $50 coupon that I presented. Now they refuse to give it to me, saying they already gave me a discount.

Where do I start. I made A appointment after 3 days of attempting to call them. I thought ok should be a simple process that took 2 hours 1 w2 and 3 dependents to claim. Lady was very nice, talked the whole time she was doing my paperwork. She told me my fees would be around 300.00, ok that's a lot but I needed to file. 299.00 to file federal and 38.00 to file state and 8.00 paper filing fee. Ask if I wanted to apply for the 200.00 loan. Sure why not, after all she said it was free.

Just to let you all know I'm a bit aggravated with JH myself but I will explain how the $50 card works for anyone interested. It comes in your email about an hour after you file. Only if you pay over a certain amount to file. If you don't get the email stop by their office & they can print it for you & the cashier just scans barcode on printout :)

Preparer did not give all of the information needed. Documents were not available online until the 48 hour period had expired.... Ironically. Didn't get what I was there for. Could have filed my own if I wanted to wait. Very disappointed.

I felt that there was a monkey sitting behind a computer entering my tax information. He could answer any question at all and if it wasn't for his crack ** co-worker I would still be sitting there waiting for it to get it done. I normal file my tax online but this year I thought I would try a tax prepared to file my tax to try to get a bigger refund but that was a mistake. I called their customer service and complained but they don't care. It would of been better talking to a wall.

Jackson Hewitt just charged our 21 year old son $389 to do a 1040EZ!!!! Apparently he got charged more because he had 2 W-2's... WHAT??!! Lesson learned for him I guess. If he would've done it himself he would be getting $809 back instead of $420. And I already called and asked them to explain their fees and they said it's what their corporate office sent down as the mandatory fees... $280 to file 2 federal forms because he had two W-2's, $30 to file the state tax form, $10 data and document storage (really??), and a $25 Gold guarantee (What is that??!!). Then to add insult to injury they charged him another $69.95 in assisted refund fees... Really??!!

I was promised the 50-dollar Walmart card. Did not get it. Gave them 160 for taxes, then they came up and said there was a 12-dollar storage fee so I didn't get the card. What a ripoff. I would not go there again. Nowhere does it say in the ad about 12 for storage fee.

I attended the Jackson-Hewitt office at 5050 Troup Hwy in Tyler,TX, done by **, inside the Walmart. I have little experience with taxes, and wanted to begin filing independently. I also wanted to consult with a human rather than file taxes on some software. I was charged $288, which was 1/2 of my EIC. Needless to say, my EIC was pretty much taken away. I also didn't get a copy of my 1040 with my other paperwork... I didn't know that, apparently, the rule is to not print them immediately... huh? I had to call JH about this and go through the trouble just to make a second trip back to his office... when this should've been done all at once.

Took everything to Jackson Hewitt for taxes to be filed and after presenting all nessesary forms the tax preparer entered wrong info and went back to tell them and they said wait and make corrections next year when I paid 554.95 for guarantee accuracy. Tried to contact manager or home office but after 2 employees and a manager I got no satisfaction. I will never use or recommend them to anyone. If you can't do it right at least fix it now not next year.

My Wife and I have been having our taxes prepared by Jackson Hewitt for years now, without incident and without anything ever being questioned. Even with the fees that we believed to be astronomical, we still agreed to pay these fees in exchange for our taxes being prepared by a professional service that was backed by guarantees.

While working through Schedule E which is for rental home, there is a section related to depreciation. It's easy to answer the question and the result is accurate. But here is where the problem begins, the result is posted to a Schedule C (business expenses). The result should stay on the Schedule E line 18 as an expense. I contacted Jackson Hewitt via e-mail, about 8 times asking for help, each agent was nice, but not helpful. They are not making the connection that I do fill out the blanks correctly and their programming sends results to the wrong form.

First I'd like to address the site. "What were the consequences?" Uhm, dealing with your service in which my 3 month old daughter could complete in a more timely and accomplished matter. Okay, now to the "what happened."

Overcharged double to have my taxes done. Taxes were not done accurately, the representative mistyped in my birthday when driver's license was on desk for the duration of the appointment. Did not explain why taxes were double compared to quote over the phone. Owner disputed the $50 gift card because taxes should have been an extra $100 when in reality I paid an extra $100 over what I should have paid. Owner called and completely disputed what the tax preparer said I should have paid when I asked her about the overcharge and to have an amendment made to the taxes.

The woman doing my taxes put my account info in wrong now they're telling me they don't know where my tax check is. Next year I will be using Turbo tax that's for sure. Tried to call their home office got a call center instead. The woman on the phone spoke so little English she couldn't even help what so ever. It's been two weeks of getting the run around from these incompetent fools. I will be calling the BBB Monday and filing a complaint with the IRS.

I went to Jackson Hewitt to get my taxes done mostly because I was told I could get a $200.00 refund advance which I did in fact get... I also got a $50.00 Wal-Mart eGift card just for doing my taxes in Wal-Mart. This was pretty cool. But then I was charged $428.00 just to get my taxes done. OK fine I hated the price but I agreed... my fiance was not at all happy with how much I agreed to pay. I waited like everyone else knowing that is was going to take a while to get my refund back. Not a problem there. But then I found out that the IRS sent my taxes to the bank yesterday 2/12/15, even Jackson Hewitt's website showed that it was deposited...

Jackson Hewitt should change their name to Jacked Me!! Filed on 1/23/2015, using direct deposit to my bank account, and have not received nothing of a refund YET! Only answer I get from JH is "It's the IRS" and "You just have to wait!" I find this to be a bunch of Bull!! Others that I know with other companies have received refunds back and filed way after me! Lesson learned and never again!!!

They not only charged me 301 to file (and that was with the $91 discount) but the amount was completely off. I've never been so misinformed and over paid. It's only $12 to file state and federal is free!! Why did I pay so dang much and the amounts I was told was off by anywhere from $40 to almost $100!!! Ridiculous!!!!

I went in for my 1st time to this company. The guy seemed really nice and knowledgeable. The advertisements were $20 and some change for basic return and $40 and some change for the deluxe. Little DID I know my tax return would be about $450...not including the $40 charge for direct deposit!! But the guy never discussed payment options and how much (estimated would have been wonderful) it would have cost me until the very end when I had to sign for it.

Called and made an 11:30 am appointment with the ridiculously rude woman on the customer service line. Showed up on time to a bare and empty building with one woman at a desk helping a man, and an elderly couple in the waiting room. We informed the woman we have an appointment and she replied, "Well I'm the only one here so appointments don't matter here. I need to finish with him and then they are ahead of you. Fill out that form and have a seat." WTF?! Appointments don't matter?! My husband called the customer service number and told them what happened. No ducks were given by JH. Back to H&R block as usual. I don't know why we even tried anywhere else. Screw you JH!!

Omg I have been at Wal-Mart for 2 hours now. When I got here and checked in there was one person in front of me and one person getting taxes done. I asked if I need to make an appointment and the lady said no we just wait on who got here first... After an hour there was now five people waiting.. The same man was getting taxes done... There was now a 1230 appointment and a 1:00 appointment that came to check in...

File with Jackson ** a few weeks back. IRS sent my refund through 3 days later, I never got anything in my bank. So I went through the papers that rep gave me just to find out that she enters the wrong account number. I call them to find out where my money is, she's said they got my refund there cause my account number was wrong. They make is sound like you made a mistake not them. A phone call would be nice from those ** but nobody called. Worst place ever. They hire the stupidest people to work there.

Well the IRS sent my refund on the 9th. It's the third business day and still nothing on the preferred card. This is ridiculous... I have called around to different offices and their main line and nobody can give me much information. Instead I got a very rude customer service representative from the Xenia Ohio office. I will never ever use Jackson Hewitt again. They have poor quality and standards.