Jackson Hewitt Reviews

I filed my taxes and was told I was going to get fast 50 on a Smart Card within 1 hour. Here it is 5 hours later and it is still not on the card. I am getting the complete run around and every person I speak with say that they have no idea what is going on. And one lady told named Courtney very rudely told her boss she wished I would stop calling and whining. And her boss laughed it off. While I was on the phone listening to them! This company does not train their employees and they have no accountability for their actions or the lies that they tell people. I needed that $50 to pay for medication for my son so he is stuck out until they can follow through with their word.

I was told that since my husband contributes to TSP he could not also have a tax deductible IRA. This is not true according to the IRS and publication 590. If you are married and filing jointly, depending on your modified adjusted gross income, you can have an IRA that is deductible. Unfortunately, I was told we could not resulting in a larger tax bill, even though we met the income requirements for a partial contribution. Called JH, they would not do anything other than give me a partial credit for my next filing. Since I don't intend to go back there, it was not helpful.

Last year I tried filing my taxes online through Jackson Hewitt. I was unable to complete my taxes. I went to Tax Act and completed my taxes just fine. On January 21st 2013 Jackson Hewitt debited my bank account for $56.90 twice for the total of $113.80. I have been trying to get my money back for over a year. I finally got a live person on the phone today at 1(800)234-1040 and clearly English was not her first language. She was no help, so I asked for her supervisor who was no help and very rude also. She told me to go back to the website that charged me to file the complaint, which makes no sense being that is where my problems started.

I do my taxes with Jackson Hewitt every year for past 4 years. The last couple years they don't help you out with any up front money. They told me, "Oh, there's these people we are working with who does no credit check who gives $1500 loans." **, they denied me because of my credit. This is the last year I will be doing service with Jackson Hewitt ...

On September 28, 20013, I registered for an online tax course with Jackson-Hewitt. On October 7th, the first day of the class, I tried to begin the modules but my account showed that I wasn't enrolled in any classes. After a series of emails back and forth between me and the instructor, where she kept telling me to try back later, I was told that a Melissa would be in touch with me.

I'm a single mother of one. I work part time as well as have a small online shop at Etsy. I had been separated from my ex for more than half the year. The lady at JH at first refused to do my tax return because she didn't like my documentation of my online business. She actually said that for all she knew it could be made up income, because people do that to get the EIC. I'm honest. I report all my income even though many people tell me to "use the system" but that’s not my style! She told me I could NOT file as head of household. In the end, I ended up owing over $300 (which is more than a week’s pay to me!) to IRS, and she wanted almost $500 for doing my taxes in the 20 minutes (my whole gross income for the year was less than $20,000). When I told her I don't have that kind of money she managed to "find codes/coupons" to apply and got it down to just under $200.

After working for a local franchise for 6 years, and being called back every year, I was, as usual, asked to come back once again. After being approved and receiving all work assigned to start earning my CE credits and Jackson Hewitt requirements, the new Federal law about same sex marriage came out. I expressed my concern stating that I wasn't sure I could file same sex marriages as "married", and asked if there were some way I could opt out and allow someone else to file those returns. I was given a very judgmental response, stating that I was being judgmental on my views and that it was the same as being racist against mixed marriages.

I retired in 2010 and began receiving my Social Security. Circumstances shortly afterwards made it necessary to go back to work for 2 years. For the filing years of 2011 and 2012, I had my taxes done by Jackson Hewitt. At my first appointment for the 2011 filing, I specifically asked the lady doing my taxes if my Social Security Income needed to be reported. The response was, "No, I don't even want to see it." This was the same for 2012 - same lady. A few weeks ago, I get a notice from the IRS stating that I owe over $4000 for not reporting my S.S. Income for 2011. My wife did a simple Google search and in less than 2 minutes discovered on the SSA website that income over $25000 Social Security Income must be reported. I contacted the IRS and they were nice enough to give me 30 extra days to sort out this error with Jackson Hewitt, but it doesn't matter. JH's attitude is basically, "oh well, guess you owe the IRS" and contact them when you hear from them about the 2012 filing. Why? They're not doing anything at all for 2011.

2011 Jackson Hewitt filed my taxes, I received my refund, and was all happy. I filed 2012 online. IRS website kept telling me return being processed. Still no refund 6 weeks later. I called IRS, and was told that I owed 9800.00 from 2011. That I could not claim 2 dependents. They were my step grandchildren. I was never received any notice from IRS. They told me all letter were returned undelivered because of address on return was incomplete. I looked back on my copies of return filed by Jackson Hewitt. They put just PO Box. Miramar Beach, FL. They failed to put in a box number. All my W-2 had my correct address with the PO Box Number. I have to pay penalties and interest of $2335.86 due to their error in filing out form correct. I have called several times, asking how to file a claim as I did purchase the gold plan. Can get a reply, just the runaround. They should be responsible for this part of the amount I have to pay back. I plan to seek a attorney advice.

It's July 3, 2013 and I just received my tax return! I had checked on their website as well as the IRS website. Every time I checked, it said it was still being processed. I called the IRS to see what was going on and was informed that my refund had been sent to Jackson Hewitt the first week of March, even though we had it set up as direct deposit. So I checked may tax records to see if the account numbers were right. They were. I proceeded to call the Clearfield branch to find out what had happened. The gentleman who answered told me that according to their records, the check had been picked up and deposited into my account on March 8. But he would look into it further and call me back in a few days (call took place on June 3rd).

In March 2013, I had my taxes done by JH. I have used them for several years. I received my federal refund check within two weeks. On around the first of June, I went online to find out where my state refund was and the funds had been released to the company on April 9th. I called and the woman I spoke with said she would print the check and mail it out the next day - that was a Friday. I waited until the following Friday and called again. A man told me it had been mailed and that the woman would call me on Monday. She never called.

The IRS "Where's my refund" indicated my refund was to be deposited on April 17th to my bank or institution. As Jackson Hewitt was responsible for receiving my funds to issue me a check, they were my bank. On April 17th I called Jackson Hewitt to see if my check was ready. The operator on the phone told me my check had not been printed yet and to hold on the line while she would call the location to see if I could come and pick it up. As she came back on the line, she said she spoke to the manager. He said the check had not been processed yet and will not be ready until tomorrow. She suggested she would call the general manager instead (her idea as I could hear in her voice she felt this was unacceptable as well)! She took my name and number and said she would call me back.

I filed with Jackson Hewitt this year and worked in two different states. I took all W-2s into the office and sat for an hour whole. The preparer did her work. I signed papers and was on my way out the door. Refund was close to $7000. She told me it was because of the child tax credit and my two kids. I got the refund check and one out of two state checks. I received a call from a woman who is over all of the Omaha offices. She came off very rude and told me that my taxes were done wrong and that I needed to come in and sign an amendment and that I owe about $2300 back because my wages were entered twice. The preparer was supposed to enter in Iowa and Nebraska but she just entered it in twice, so she doubled my 2012 gross.

I do our taxes, but I needed to do my mother's (94-year-old) and thought it would be best to have someone else do her taxes. First of all, it was $195.00 for less than 15 minutes in JH office and just two forms. What irritates me the most is that two weeks later, I received a notice from the IRS that the information was not complete. When I went to JH, only one person was there. Three weeks before April 15 and she informed me that she couldn't help me. I would have to call and go online to complete it. I should have done it myself. What a waste of time and money.

My 2012 taxes were completed and show I owed almost $3,000 for State and Federal. H&R Block had an ad stating that they would review your taxes for free. They completed my taxes showing that I only have to pay a net $215. Boy, what a difference! I went into a local Jackson Hewitt over a week ago to see if they would refund the tax prep fee. I was sent to another office and that man got up and walked away from me. I called the corp. office a week ago to complain, and I still haven't heard from them.

I went to Jackson Hewitt last year to have my taxes completed and everything was fine. This year, I wasn't planning on going to Jackson Hewitt to have my taxes done, because I had someone who was going to charge me $250 to complete my taxes for me. But I received a call from Jackson Hewitt and an email telling me that they would complete my taxes for $99.00, and this deal was good for the month of March 2013. What a deal, right? And since they completed my taxes last year 2011, they knew everything about for 2012 except my pay for last year.

My wife and I went in to the Jackson Hewitt office in Oviedo, Florida. We used them last year and they were pretty good. When we walked in, we were asked to fill out some new forms that the IRS needed for this year's filing. Being a retired professional, I read them over quickly and the questions they asked were more than the police would ask you in an interview. They asked other than the normal name and address. They asked for our driver's license numbers, how many children and where were they born, did my wife have normal childbirth, were they on any kind of assistance, how many different states did my wife and I work in our lives, etc.

AARP tax assistance was unavailable to me this year. So I ended up at a Jackson Hewitt office locally here in Illinois. I live on fixed income, and in past years never owed anything to the IRS given my income. After being interviewed, it was determined by Jackson Hewitt that I didn't owe any taxes again this year and there was no need to even file a return. Once again, the fee for Jackson Hewitt service was never indicated at the onset and I was left having to pay $140 for not even having to file a return. I intend to follow up with their corporate office as this seems a rather expensive charge given the time and work involved to tell a senior they aren't obligated to even file a return. Needless to say, I won't be recommending Jackson Hewitt to anyone and won't be using them again regardless. It's just outrageous and a warning to all considering them for your tax preparation.

My regular CPA (whom I filed taxes with since 2004) sent out letters that he was retiring over this past year. When I was a college student, I usually only paid about 25 dollars to file, and once I was out of school, I paid 75 dollars. He usually always managed to get me $1000 back, $2000 when I was a student. So I had to find another place to file my taxes, so I went into a local Jackson Hewitt office in Somerset, KY. The ladies were very helpful and very good at what they did. However, they did not tell me upfront what the cost of filing with them would be. If they had, I would've walked out. After going through all of the steps in their computer system, and finding as many things to claim, my total came to 271 dollars! They didn't really get me any more back, I'm still getting around 1000 dollars, and they just got a quarter of it.

I had my 2013 taxes done with the Jackson Hewitt in Fond du Lac, WI. It was the worst place I could have chosen. They messed up right from the start. I called and complained to the owner, Todd, I don't have a last name. He stated he would give us half of our preparation fees back to us. So we waited a week and called Todd and he stated that it would be coming. Still nothing came so I finally got in contact with him again and he gave me the runaround, and I stated I would never use their services again and he hung up on me. I then called again today and he now changed his story that they don't give refunds and said, "What are you going to do about it?" and hung up on me again. This Todd owns five Jackson Hewitts and what kind of way is that for any person to be. I will never use or recommend them to anybody, ever.

I've filed my taxes with Jackson Hewitt for the past 18 years. I called over to the office at 9225 Jensen Dr Houston, TX 77093. The young lady who answered the phone was very rude. That was enough to end our business relationship right there. Thanks to Jackson Hewitt, H&R Block has a new customer.

My daughter went to have her taxes done - 20, works part-time, goes to school part-time. She used 1040EZ - no itemizing. She was asked if she wanted to have their fee deducted from the refund and she said, "Okay". Also, she was asked how much she paid for having taxes done last year (H&R Block, $40). They would not give her the $50 discount because she only paid $40 last year. She got home and I looked at the paperwork and was shocked to see that she was going to be charged over $115 for having her taxes done. We will never use Jackson Hewitt again and we will never recommend them to anyone - she's going back to H&R Block next year. I have my taxes done, itemized, and I am only charged $120 from my accountant.

I cannot believe it, my brother went in to have his taxes done for 35 dollars and came back with a bill for $285! What happened? Hidden charges kept coming up and since he is blind and cannot read, they read it for him. He says they kept telling him you need this, just a little more...for us to file... $285. Rip off. And for all of you who also got ripped off with a bait and switch price, please complain to your state office of consumer affairs. Don't let this company keep jerking people around, stealing your money.

I am very unhappy with the services from Jackson Hewitt at the Walmart location in Sterling Heights. I always had my taxes done at H&R Block and deeply regret not going there this year. I was charged double, almost triple, and was not given my $50 for switching to Jackson Hewitt that is advertised! Also, they charge to do federal and state separate. I was not aware of this and all the hidden charges. I tried to go pick up my check during normal hours and the only person working decided to take a half hour break! There was no one else to help me. I finally got my check. The woman was supposed to put the number to call state and never did, so I called her and she said, "Oh, I will write that down and you can come and get it." What? She refused to give it to me because she was busy!

I filed my taxes this year the same day my mom did somewhere else. A week later, she had her state taxes and federal back. After two weeks, I called my state who states they haven't received my return yet and my federal says it's in review. I called Jackson Hewitt and they state that my state was held up because my federal had education in it. I argued with them that my state shouldn't be held up because of federal. It's surprising that the next day, it showed that both federal and state had just been received. All in all, I was told that they were sent a week earlier. Then I was told they just started accepting them on the 14th though, in fact, they started accepting on the 10th. I believe they just forgot to send them. Also, I was told that taxes leave that office to their main office to the corporate office, then are reviewed and finally are sent to the appropriate tax entities. I will never use them again.

In 2010, I filed my tax return with Jackson Hewitt and I took in all my info needed to file. The JH employee must have been new, but when she prepared my taxes, she did not enter all my earnings. I got a good refund that year, and in late December of 2012, I got a letter from the IRS stating I was overpaid $1,300. My EDD income and Gambling winnings were not entered when she prepared my taxes, causing an over payment. I called the office in Dec. 2012 and was told to wait when I file 2012 taxes - it will all be taken care of. This was told to me by the regional manager. So when I received all my form to file my taxes, I went into the same office who filed my previous taxes.

I had worked my job for 5 months and got unemployment, which I paid taxes on. I was told that it couldn't be filed as a basic tax return because of the unemployment, and they charged me $58. But if I owned a business, it would be less charge to prepare taxes. I don't own a home and have no dependents. It’s so unfair. Rip offs!

What a pain! I called to find a place in my town. I told the guy I live in Tomah. I said, "Is there any place close that has an opening?" He said, "Yes, one on Prairie St." I was thinking that street doesn't sound like one in my town. I said several times, "in Tomah?" He said yes so I said, "Are you sure?" He said, "Let me check," and said, "Beloit." I said, "Really?! Do you know how far that is?" and, "That doesn't sound like Tomah..."

Here is some free tax advice for everyone out there: (1) Don't go to Jackson Hewitt, they are crooked and thieves; (2) Make sure you ask the company you file with if there are any unknown charges (for example: A charge of $80.00 to get your W-2 back because you decide to go somewhere else for an opinion; this is because they want to charge $458.00 upfront to turn in your taxes, and all because they added on extra forms that were not requested); (3) Make sure you carefully watch what is being added to your form and ask questions if you don't understand something because they will take advantage of you if given the chance.

So my husband and I had our taxes done. They never did the state but decided to charge $200 for the federal. I was so pissed I wanted then to cancel the refund. They said no because it was already sent. I called the 800 number; they said, "No problem, they will cancel the refund." I got a call back later that night and the guy told me that there was nothing they could do because it was sent. Not only did they not file the state, but they took half of the federal. So now, we are only getting $200 back. What the hell? People, did no one train people that work for this company? What's going on? Are they just scamming people to get money in their pockets? I thought I was the only one, but then I found out they have been doing this for awhile all over the USA.

I went to JH two days ago because my daughter told me they were great. I went and only had to file a 1099 on my unemployment income for 2012. I couldn't believe when I found out all I was getting for state was $1.15. They took the rest ($2.35) for them to file my taxes. Is this right and can I stop it? Please help me. I want someone to do them but it was efiled. Am I screwed because they already sent them? Thanks.

I have been working for Jackson Hewitt for 3 years. In my first year, I was trained in the head office by a manager who was there for a long time. At the time, I was handed tax returns to complete that entailed Schedule C's for very high income and was given a last year return for this individual and told to follow the numbers. As it was my first year, I was unaware of the importance of Schedule C's. In my second year, I learned a little more for I was let go but then asked to be manager at one of their locations that had a compliance issue with a manager who was doing anything for the company to keep her job. This company preyed on people and abused the tpin numbers of their employees, because they knew they would carry the bulk of the responsibilities.

I tried to get my payroll card activated. I called the 800 number and all I get is ignorance from the customer service, as the person who gave me my payroll card told me to give it one day to activate it. Well I'm waiting. So inconsiderate of your management. I would like to get paid too like the other employees.

I went to Jackson Hewitt to get my taxes done for the year 2011. After waiting in line, I sat with a woman who talked on her phone more than she talked to me. I reviewed my paperwork and was on my way. After 3 months of waiting for my return, I called the state office and they said they had no record of my returns. I called the customer service department, and they said they would re-submit the paperwork. Another month went by and still no return. I ended up having to do the state return myself. It was a nightmare. I will not use the company ever again nor would I recommend it to anyone else!

I was attending school with JH. When I filled out the application with them, I only had one contact number on file with them. We went on a break for 2 weeks. Lisa and Jason said they called me for a week. I never answered so they fired me, but they never responded to me when I asked what was the number they called. I believe it was discrimination. I was the only black employee. Should I file wrongful termination suit?

JH are liars and do not protect your information. I went to JH. I was told the fee would be less than four hundred. I’ve been a client for years. When my taxes were done, I was told five hundred, I refused. I was then told four. Also, the new owners could give me an accounting for fees not happening. I was also told that I owed four plus hundred for 2009. I said I paid and refused payment. Note that the new owners did my taxes in 2010. They were rude and not pleasant. I did receive my taxes and all information on another client they have, name, address, SS, and date of birth, all freely given to me by Jackson Hewitt. I contacted the person and took their most private info to them. Now, I wonder how protected my stuff is with JH Putty Hill, MD.

Merging of individual's name and other unexplained matters - Please note I would like to understand why I was not informed of the class action suit if that firm involved pulled all application or reviewed the following. I would like to note I have been a victim of unexplainable transaction from the first application I have ever filed with Jackson Hewitt, very unaware that this incorporation is more like a franchise like Gino's or McDonald's and different personal owners which was never publicized nor mentioned. I'm unaware if the data system is divided by different banks or other financial institutions. I had questioned some of my rapid refunds due to the various interest rates depending on who is doing your paperwork.

Jackson Hewitt have been completing my taxes for approximately 25+ years. Until this year, I had been completely satisfied with them. I attempted numerous times to contact the district manager with him repeating the same thing over and over again like we never had discussed my concern. Finally, I requested a call from his boss. It took over two weeks to get a return call. I had surgery in 2010 and was forwarded some documentations from Metlife (short term disability information) that states important tax information. So when I requested my taxes to be completed, I gave this to the Jackson Hewitt representative. She handed it back stating she did not need it. I did question her and she stated she was told that the docs were not required when filing a few months ago.

My fiancé and I have been together for three years and she has three children. She has been going to school and didn't work all year. We went to Jackson Hewitt to ask if I could claim children even if I'm not their biological father and were not married. We were told we could as long as I supported them from 12-31 to 12-21 of that calendar year. Being I do not have children, I was very trusting in what the so called tax professional told me. She labeled as the kids father after I told her numerous times I'm not their father.

On January 31, 2010, I paid Mr. John ** $150.00 to have my taxes for the year 2009, filed electronically. I was due a refund from the state in the amount of $285.00, which I never received. On February 7, 2012, I received a letter from NYS Department of Taxation and Finance saying they never received my income tax return for the year 2009. I immediately contacted John ** to confirm that he filed them. Mr. ** had a problem finding my papers and advised me to sign another form that would be acceptable to the Department of Finance. Mr. ** said, "don't worry, I know my way around the department because I'm an ex-employee for the IRS". After signing and sending the documents back to the Department of Taxation, they sent me a letter with explanation and reducing the amount of the refund to $100.00 because one of the dependents I used on my taxes for that year did not qualify any longer.

My mother passed away on March 20, 2012. I went to JH to file her taxes for 2011. I wasn't comfortable doing her taxes. She had several 1099's and I am not familiar with filing those forms. It took several days and several phone calls to get everything together. I paid $400 for their terrible service including filing electronically so I could get the refund faster. That was April 17, 2012. Yes, I had taken it to them before the 15th. Here it is May 21, 2012; got a letter from the IRS. JH didn't file the correct forms and now I have to get it together in order to receive a refund in hopefully 6 to 8 weeks. I find myself waiting for the other shoe to drop here in Indiana. I'm sure it was not filed correctly either. Wish I had read this before I went to JH.

I filed my taxes in Niles, MI with Jackson Hewitt. They made errors on my taxes and still to this day, no Jackson Hewitt staff at the office or corporate knows anything. They were supposed to re-file and fix the errors they made and send it back into MI. I just found out that MI has nothing. So, I paid Jackson Hewitt $510.64 and my taxes were not completely filed and were filed with errors and now I cannot get any answers about where my refund is or if corporate even re-filed my state taxes!

A couple came to me for advice and assistance. A Jackson Hewitt office had filed their taxes and the IRS has since notified the couple their return was in error and more than $1,000 was owed to the IRS. That Jackson Hewitt office is closed with no forwarding address. Another Jackson Hewitt office offered no assistance and said they were not surprised the couple was having problems. Beware, my advice is to go to a year around established office that does not offer gimmicks and does not get paid by the amount of your tax refund.

I went to the Jackson Hewitt at Wal-Mart by my house. I would like to tell you my taxes were done right, but I can't. I was way overcharged, and they did everything in the book wrong on my taxes. They put that I was single, and I happen to be married. The guy said I could not claim the interest on my home in Texas, but I found out I can. This man made up numbers. There was not one thing that was right on it. Well, to make a long story short, I went to H&R Block to get it fixed; and a woman who worked there corrected it. I am getting an extra $2400.00. The nice woman at H&R Block told me to get my money back, but the owner refused to give my money back, even though they did it all wrong. I think the people who work at that location and the owner are very rude and do not care about their customers. Did I also mention I am disabled .

I am writing this review to warn people about the nightmare that is Jackson Hewitt. We recently used Jackson Hewitt Tax Services to prepare our taxes and electronic file our joint return. The experience was absolutely terrible and is still ongoing. We e-filed through this office on March 10 and were told our refund would be direct deposited by March 30. To date, we have not received our refund. When I called Jackson Hewitt to ask about the situation, they stated they couldn't help us because we were signed up to get direct deposit and gave me several different IRS hotlines to try.

I went to a local Wal-Mart in order to get my taxes completed by a Jackson Hewitt rep. I only had to wait 20 minutes. While I was in the middle of consulting with the rep, another customer arrived to get their taxes. The rep asked me if I was in a hurry and I responded yes. She then asked the other customer to wait a few minutes and then she would take care of her. I thought the rep was going to complete my return while I was there, but then I was told it would be the next day before they were completed. I had to call for 2 days before the rep said they were ready. Then, I was told the cost was $225 when I thought it would be a lot less. I was not happy at all, especially when I found out I owed over $1600 in federal taxes. I will never use Jackson Hewitt again.

My husband, David, and I went to a Jackson Hewitt location in Lancaster, SC which was set up at the local Wal-Mart. There was a large sign which stated that they would charge 50% less to file our taxes this year than we paid last year. We were charged $100 last year, so according to basic math, we should have been charged $50 for the services. We filed the short form and it took a very long time as the employee seemed clueless and hung over. We had to pay $240 for them to be filed. That's $190 over the promised price. The consequences were that on our limited income, no money was left to buy groceries. I'm hungry now for my refund from the company. I have yet to have the opportunity to speak with anyone about this. There isn't even that option when I called the Dillon office to speak to anyone about this. The only option offered was to leave a message. I am determined and will follow through with this until we receive the money they took from us.

Since 2-8-2012, my local office owner has given me this song and dance that he doesn't know why my return isn't here yet. In mid-February, his office admitted not filing my return correctly but now, I am being charged excessive interest rates for my RAL. On 4-20-2012, I was told by this same owner to "** off, I don't care about your taxes!" Really, is this how you conduct business? No federal tax return to date.

Word of advice: always look at your taxes after you do them. I didn't and I could have been in big trouble if I was audited. I went to Jackson Hewitt out at Wal-Mart in January to have my taxes done and the lady said file married but file separate. She got me for $290.00 with the gold plan. Renae took hers up to H&R Block yesterday and the lady said there is a big mistake on mine when Renae also took my taxes in there so they could do hers. She said that Jackson Hewitt put down that I had a $5,000 metal roof and $1,800 insulation done to my house for an energy tax credit which I don't have.

Mistake on 2008 taxes (interest refund) - I filed my 2008 taxes in 02/2009 and gave the preparer all my forms. I found out the following year the form for cancellation of debt was not filed, and I had to pay the taxes with my 2009 refund which was fine but I'm entitled to the interest due to the preparer not submitting it. I've been trying to get the interest since 2009 and getting the runaround from the manager at 3815 Eastern Ave. location. Last year before tax season was over, she assured me the check was in the mail. I have not seen it. Now it is 04/2012.

I went to JH in Jan. 2010 to file my taxes for 2011. I was told that I could not apply for educational credit until February 15. On February 15, 2012, I went back to JH and brought needed paperwork. First, I was never told that I would have to pay a fee to file the amended return. I paid $74 to have the federal amendment prepared. I was told that the paperwork was going to be sent out from their office. When I checked with the IRS to see if they have received my paperwork for my amended return, they said they didn't see anything. It has been 8 weeks and found out that my paperwork was never sent out by Jackson Hewitt, and the preparers are now saying that they never told me that that I was suppose to send out the paperwork myself.

Okay, well I went to Jackson Hewitt in Terrell, TX to get my taxes done. Everything went well, but I had recently adopted a child and the guy did not know what to put in the system so he called his branch manager in Rockwall, TX. She was to suppose to know his answer. I guess when it came time to get my income tax; it showed on the IRS web that it was indeed direct deposited in their account. Jackson Hewitt sent it back to the IRS and because they screwed my whole adoption credit up, I had to get an adoption review and since they sent my earned income back, the IRS put the whole thing on hold.

The Jackson Hewitt Tax agency on Harrison Ave. Harrison, New Jersey had an offer of $40 off if the amount of service exceeds $140. Rather than charge the original quote, I initially received $90 for my wife and $60 for myself. When I arrived in the office, the fee had then become $80 for my wife plus $60 for myself, reducing the set amount to $140 and thereby making this discount offer void. I was not told by the tax preparer of this discount. I saw it advertised for this office later that day. Secondly, I was not given a copy, the only copy, of my son's Social Security card that I asked for. Third, I do not really know if the tax must be sent by me (no envelopes), or if it is done via email. This was very unclear.

My problem is not with the IRS. In fact, they have been helpful. I had my 2010 taxes done by Jackson Hewitt. They place over $25,000 in self-employment income, causing me to owe $8,901. I am not self-employed. I made arrangements with the IRS to make monthly payments. I paid over $3,800 toward this bill, even though I did not have to pay.

I called in to get the status of my tax return for a prior year because of an overseas government contract that other tax offices could not help me with. I was disturbed to hear this comment after my question: “Ma'am, so how much will the service cost me?” She said, "About $200.00." I said, "Why so much? Any reason why?" She said, “That's the way it is."

My mother went to check to see if she needed to file taxes. My mother is 78 y/o and has been retired on social security for 5 years. She receives small retirement and IRA payment by law. Those two things totaled $1200. She went and was charged $103.00 along with a $30 off coupon. I feel that my mother was taken advantage of. I've used your service a few times and now I'm done doing business with your company. I know you don't have to file taxes on social security. I paid $100 more than my mother and filed joint married with long form and did state taxes also.

I have used Jackson Hewitt for a couple of years to do my income tax returns. However, after reviewing how much they charge to file simple tax returns, I decided to seek other opportunities. After completing my 2011 returns with the new service I chose, it came time for me to e-file my returns. My returns were rejected a couple of times because of a PIN# that I don't even know exists. I searched my returns for the last two years and cannot locate my PIN that I need to file my returns or the PIN I had didn't match the PIN the IRS has. So I called Jackson Hewitt. The number I have been given the last two years for any questions is the number that I called. I spoke with a nice lady, she was polite and courteous. However, she could not answer my question at all. It was so bad she gave me the same office number to resolve my problem twice because they didn't even know who I should contact. Then on my third time calling, thinking it was a mistake or maybe it takes time to route the call, they put me on hold indefinitely!

My wife and I had our taxes done in 2010, by Jackson Hewitt. Now 2012, the IRS told us that we owe $7,000 that has to be paid by March 24, and it is now March 2nd, less than a month before we have to file again. My wife was told, that whoever fill out the forms did not put all the figures in and they did not have time to help us because we did not pay for the security. So we had to take the money out of our savings. I will tell everyone I know and everyone I meet to not go to Jackson Hewitt unless you want to take chances.

I received a $50.00 coupon in the mail, so I put it with all the papers for our tax lady. Our taxes are ready so I asked about the $50.00 coupon. She said that was for new customers only. My question is what do you do for your regular customers that keep coming back? This is our 3rd year I found the $25 coupon, but I feel the $50 is a good offer to keep me as a customer. Why was I mailed the $50 when it’s obvious to you that I am a customer of Jackson Hewitt? I would like to stay a happy customer. I hope this goes on someone’s desk. Thank you.

We have been to Jackson Hewitt in Yorktown, VA (Grafton Office) on 4 occasions to get our taxes done. JH has been paid and they still aren't complete. We've been told 6-8 different amounts on what we owe. Each time, there's a software glitch or miscalculation. There is zero accountability and the person completing our taxes is the manager of the branch (Bill **). The last time we were told to come in and sign for our taxes, he wasn't ready though I made an appointment a week in advance. I just finished an abrupt phone conversation with Bill and this time, he's running the taxes through a friend (again). This is unacceptable. Last time we will use JH to do our taxes.

I've simply called for information regarding my refund status. As when I filed, the woman nearly guaranteed my check would be there in 7 days, a billion fees later. I paid $450 to file and when I call today, an employee tells me to not call them because they don't have answers and then mumbles, “Here we go again with these idiots.” Okay, I understand the IRS may be running slow this year. However, when you work someplace that is involved in filing taxes, you should be prepared for a question or 2. If I paid $450 for a service, why should they be so rude and nasty? My refund is 20 days past what they said it would be and they refuse to speak to me.

They told me several years in a row that I would be getting a refund every time I filed, until I got wise and called the IRS myself and found out what was going on with my refunds. Well, every one that works at Jackson & Hewitt must make a % rating every time that they get a sucker to file with them. Lead them to keep thinking that they are fixing to get a refund, while they are being rude to you after you have filed and threatening to call the police because you are standing there, demanding your money like they said it would be there. Well, they are all sorry as hell and I hope the good Lord takes care of everyone with them that is crooked!

Jackson Hewitt has not provided service as promised. My husband and I went to Jackson Hewitt on 2/6/12 to have our taxes prepared, which costs approximately $500 which we paid at this time. We were to receive a $395 refund from VA and we were to pay taxes to MO and the IRS. We began checking VA department of taxation for refund status and continued to receive a message that taxes had not been filed. My husband went to JH on 2/27 for answers. He was told our taxes had not been filed due to being lost in the mail and that we needed to sign one form. We were not informed as to why we had to sign this one form if our complete tax returns were missing. My husband signed at that time and I stopped by after work on 2/28 to sign and to speak with a supervisor or someone in authority. The only person there was an office manager that apparently wasn't aware that she should be tracking the mailing of those taxes filed.

Anyhow, I go in to get my taxes done. This old guy, Barry was his name, kept focusing on my ** rather than the tax return. He hit on me the whole time and I just wanted out of there. A relatively simple return for head of household was over $450! This creep has called my phone over six times already wanting me to go out with him. Such a loser with a limpy. Totally unprofessional!

My Elderly Mother Was Taken Advantage Of: One of the agents at the West Jefferson, NC Walmart told my mother that she would do her taxes free of charge. My mother explained to the agent that she worked part-time for Walmart, and that she also drew social security. The agent told her repeatedly that there would be absolutely no charge to do her taxes. Halfway through the process, the agent started having trouble and started telling my mother there would be charges. My mother told her to just stop, that she didn't want to continue.

In 2008, I filed taxes with Jackson Hewitt at one of the locations - Texas. At the time, the tax preparer (Tony - Branch Manager) did my taxes. I was asked a few questions and the one I could answer was the day I purchased my home. We looked on Sumter County website and she advised me we can file for First Time Homeowner credit. We did accordingly. All went through and I received my return. My job requires a lot of relocating. I can work six to one year in different locations. Now I'm here in NJ and received a letter from the IRS that I should have never received credit because I purchased the house prior to the law going to effect. Nevertheless, I called Jackson Hewitt to please help me with this matter since originally, they prepared the filing for me and they have insured which should cover me for these types of issues.

Earlier this month (Feb), I used the Jackson Hewitt kiosk in my local Walmart .The preparer was rude and not really paying attention to my questions. She made several attempts at filing my info but kept blaming her computer for freezing . Once she claimed to finished my tax form, she gave me Smart card and told me to wait 24 hrs, then activate it. After doing so, I waited four weeks to call the number on the card looking for my refund. The card keeps saying it is invalid. After several times trying, I went back to my local Walmart kiosk where I was rudely greeted by a manager who tried several times to activate my card and look for my refund. The manager became rude and offensive too me. He told me to leave or he would call cop.

I haven't had a legitimate complaint until today. JH automated system put out a bogus message that in 24-48 hours, my IRS refund will be direct deposited into my account. JH phone rep says that is an automated response according to when I filed my taxes or like it was going to say that anyway. Well, where's my refund? Automated system is saying March 6th. Today is Feb 22! Come on. As a consumer, I feel like it is misleading and unfair.

I filed my taxes on 2/03/12 and waiting in line (standing) for over an hour, when they finally ask me if I had an appointment. I told them no because I had called and was told they were only taking walk-ins. I thought it out because it was my only day off that week and I really needed to get them done as soon as possible. Like many, I am depending on the money that I have worked hard for.

1. The IRS is the problem with people not getting their refunds on time this year. There’s even a problem with the “Where's My Refund” site. They are the ones giving the tax prep offices the bogus info. New software, fraud system overload, etc. Every time they say they will have it fixed by, they then come up with another excuse. But 80% of the people have gotten refunds on time and early! Get mad at IRS, you are the ones paying them (if you pay taxes).

I arrived at the Jackson Hewitt in Willistonn, ND on 02/02/12. My tax prep person was Mima. From the moment I sat down at the desk, it was a nightmare. She and her coworker played and ate food in front of us. When she found out that my tax were to hard for her, she told me she had to have her boss do them. Mima was the manager of that location. I consented and spoke to her boss, Gina, that night. On 2/3/12, I called Gina and asked her if she had completed my taxes and she stated that she haven't but she would that night. She told me to go into the office on 2/4/12, and that the tax prep person can print them out for me.

I see that there are plenty of people on this site that have complaints about Jackson Hewitt. If there is that much of a problem then learn to do them yourself for free. Anyone who has supposedly checked the IRS website can clearly see that they say once you have electronically filed you can expect to wait 10-21 days to receive your refund. I wish people would stop blaming the tax place and start reading. I understand people want their money, but they have to be patient.

I filed my taxes on the 2nd of February under the deal that I would receive my return in 7-13 days. This is the second year I have used Jackson Hewitt. Last year, they charged me $102 for their services and my check got there on time. This year, I was charged $202 which in all honesty I feel is ridiculous but if I could get my check in 13 days, I would be fine. The 13th day comes and I call up to Jackson Hewitt to see if I can pick up my check. Not only were they rude about it but my check wasn't there. The 14th day comes and goes, still nothing but rudeness. I was told they do not print checks on any other day but Friday. Here we are on Friday, the 16th day. I called up there this morning and was told that they would call me when they had my check, no explanation as to why my check was not there today other than "We can't control what the IRS does". At this point I am livid. I am 26 years old, unemployed, and homeless.

I do not work for Jackson Hewitt and believe them. HR Block and Liberty all vastly overcharge for their services but to their defense, the IRS has had computer issues due to an anti-fraud software they installed this year. Also, if you go to "where's my refund" they have a PSA explaining as such and that their WMF system hasn't been working either.

Well, we filed our tax return on Feb. 1 and the fees were around $400. Well, they got our state check and kept the whole thing and didn’t even call or notify us. The state check was $459 and they kept the whole ** thing! Now we’re supposed to get federal in 7 to 15 days and still there’s nothing. Why do we have to pay all these crazy fees when they didn’t provide any services we paid for? We specifically asked for the fees to come out of the federal return but I guess everyone is getting this done to them. Why isn’t someone doing something about this?

Since Friday of last week, the automated response has told me my money would be deposited in my account in 24 to 48 hours. Again that was Friday, Feb. 10th. This is the 16th and still no money. I will never recommend or use this company in the future. By the amount of complaints on this website, I'm not alone. Wake up JH, you are losing customers!

I filed my taxes on Jan. 16th in the Bonham Texas office with preparer Amy **! I told her that I paid state taxes in the amount of $6.00. She placed this amount online $63 of my 1040 form where she asks for federal taxes paid or owed. This mistake caused my refund to be placed on hold and has yet to be released. Amy ** refuses to talk to me and she says that this is not her fault and all of the managers over her will not return my phone calls. I have three children and I depend on my refund, this is Jackson Hewitt’s mistake and they refuse to talk to me about the issue and address it. I should not have to wait a week to talk to someone about this issue; it should be addressed now!

We have 4 young kids, so we found it easier in the past for my husband to go in and file, since he is the one with the income coming in, and I go back when he gets home to watch the kids and sign. Well he went on Jan 26th, and the office he went to only had 1 lady working, so by the time she got done with my husband that night, she had another person, who had been waiting that she had to do, before they closed, so she told my husband to tell me to come first thing in the morning to sign them. I went in the next day, Friday, Jan 27th, and signed the papers. The lady threw them in the filing cabinet and said, "our check would be in between 7-13 business days". We called everyday in between that time, and got a "no" everyday. I was even hung up on, right after a couple of times.

In Trenton New Jersey, all of their Jackson Hewitt offices print out their checks on Fridays only, so they say, even though my brother-in-law picked up his check last Tuesday, and on 2 Saturdays prior. Why is this? They say it's the IRS schedule of check printouts. That's a lie, because I spoke to an IRS agent after calling the automated system, and it was confirmed that their end was completed in handling my taxes. I also called The Republic Bank in Louisville KY, where they affiliate, and their automated system had received and cleared my funds as well.

I did my taxes on 1-27-12. I was told I would have my taxes back 7-13 days. Still no damn refund .I call them many times,they say they don't have the checks (yet). What's the deal? I paid them almost $400.00. Wheres my damn money? I called and ask for the main office number.they keep changing the subject. I will never use y'all again.

I found this complaint/review page after searching for an answer to a question on the internet. Thank God, I had already realized that Jackson-Hewitt was not a company that I wished to do business with and that really shouldn't be allowed to continue doing business, period. I had used them for about three years in a row before I realized that having my taxes prepared and getting my refund in a timely manner didn't have to be so miserable. I haven't used them for the last two years and am doing my taxes for free on TurboTax and have actually gotten my money faster than I ever did with JH.

My son received an inheritance from a Vanguard 401K. He took out the money in December 2010. We took our taxes in to a Jackson Hewitt office in Wal-Mart in Fort Worth, Texas. My son was a student in 2010 and I filed him as my dependent. I showed the tax lady the 1099 R from Vanguard and she said that my son did not have to pay inheritance taxes and he did not have to file a tax return since he was my dependent. This past December 2011, he started getting letters from the IRS asking why he did not file a tax return. We sent documentation stating he was my dependent and they responded.

I filed with Jackson Hewitt on 1/25 and on 2/10 I still got no refund. I called the IRS directly and now they are saying 2/15. My friend who filed at Liberty, days later has her refund. Don't try to call Jackson Hewitt and inquire on your refund status. They never answer the phone. I guess they’re too busy answering complaint calls from people who want to know where their refund is. When I did finally get someone on the phone, they said, “Did we call you? If not, that means it's not here.” Excuse me for wanting to inquire on my money. They broke their contract of 7-13 days, so breach of contract means they should be refunding my tax preparation fees. Do yourself a favor and never go to Jackson. I used Liberty for several years and never had a single issue. Go to Liberty! I think the IRS and Jackson should figure out together when they’re going to send my check for fees under this breach of contract. I'd probably get that check faster than a refund loan from Jackson. I am very disappointed.

I had my taxes done. I was not told my check was theirs till a week later. Then when I got my check, it was mixed up with some other check number. I could not cash the check. But the other party with the other check got to cash his. How? I don't know. Then I returned the check to where I picked it up and was told "You didn't get this check from here." I figured out that the checks look different, because it was printed at a Wal-Mart location. So I had to travel across town to where I had them prepared, hoping another check could be printed, only to find out I have to wait even longer because the bank would not issue another check because they did not believe the tax preparer that this was happening.

My partner and I went to Jackson Hewitt today in Covington Georgia at the Wal-Mart location as I have filed there before, including last year. We went to tax preparer Verla ** and sat down to start the process. We explained to her that may partner Julie was going to claim my daughter and as head of household as I Karen do not work and did not work any of last year. She looked at Julie’s tax W2 and told her that she didn’t have to file taxes. We explained to this preparer that we did have to and we wanted to file for my daughter. The preparer said that she thought that what we were saying was iffy and that she doesn't deal with fraud cases when we were just there to file regular taxes the right legal way as we do every year. She started folding my partner’s W2 up and handed it back to us telling us that we were frauds. I confronted her and told her she can’t judge us and that we weren't frauds and to explain the situation.

I could never get an answer on the phone when I called so I took all my information with me to their cubicle in Walmart. I was told that the standard amount for four W-2 forms was around $100. I had a coupon for $25 off tax-prep. When all was said and done, it cost $200.50. I have medical issue that keep me from being able to sit up for very long at a time. It had already taken more than an hour and a half. I finally threw up my hands and agreed to pay because I would not have been able to sit like that again. H&R Block quoted me $104 as well but I had a coupon for Jackson & Hewitt. I will steer everyone I see waiting in line how to get to the H&R office.

I went in on Feb 8, 2012 to do my taxes. My taxes are simple with a couple of dependents. I don't make over 50.000 just simple. I didn't file in 2010 but I didn't owe the IRS. I asked how much for both, the girl told me she didn't know until the end. Now I never imagined that she would say after sending it, threw 731.00. I nearly passed out. I wanted to scream but she had sent it . Then I asked why so much. She said well, you got the earned income credit and that's free money so JH will take it from there. I felt so violated. These people need to be stopped and an investigation needs to be done and us the consumer need to get our money back. To anyone who needs their taxes done, find another way. Will never use them again.

First, I was made to wait for over an hour for a previously given appointment. I was at their stall from 7:15 PM to 10:30 PM! Then, I was charged $270.00 for one W2 form tax return, with no explanation of reason for such a charge. If that wasn't enough, my tax return was an amount I just could not agree with, and they insisted that was it, with no satisfactory explanation. I need to know who I can contact to find out what amount I should get back, without being duped.

When JH finally got around to telling me I had to pay for their services up front and I declined their services, they refused to give me back my wife's W-2 and mine. I have a call placed to our U.S. Senator Mike Rubio to see what, if anything can be done about this. Taxes are hard enough for us without being screwed by companies like Jackson Hewitt.

I went into the Jackson Hewitt office in Albuquerque, New Mexico to pick up a check and there was a customer being helped. So I waited patiently for 45 minutes. A man walks in and he waits no more than one minute and she gives him a check. So I asked her I came for my check too and she told me I had to wait. So 15 minutes go by and still waiting for something that takes 30 seconds to do! She’s taking her time so now it's more than an hour. I told her I have been waiting long enough and she raised her voice at me and said she didn’t know that I was coming for a check. Well, she never acknowledged me in the first place and did not ask me are you picking up a check or doing taxes or I'll be right with you. She was rude and loud. I know these people are trained right and with customer skills. I have never seen a person like this at Jackson Hewitt all the years I’ve been doing taxes. I definitely will go elsewhere next year!

A lot of you made out pretty good, considering I paid $479 to have my state and federal taxes prepared! Welcome to America, the home of squeezing the life out of people because you can. I asked the guy who did them how they came up with that number, and he said, "I don't know." I could tell he didn't and felt bad about it, so I wasn't going to take it out on him. As far as how long it took you, guys, we can't blame them when the IRS put out a statement telling us that, like a bunch of buffoons, they waited until the tax season to change their system, so it would take longer than usual if you filed before 1/26/12.

I filed my taxes with JH last year with no problems, but this year I decided to do direct deposit. My bank account info was entered wrong; therefore, it could not be deposited and was rejected by my bank. I discovered the mistake not JH. I brought it to their attention and was told for an entire week that my bank would deposit the money. Finally, after I told them to do a research form it was done and then I was told it would take 2 business days. It’s been a week and still nothing! The money was sent by the IRS on the 24th of January. It’s now the7th of February--where’s my money? At no time did anyone ask for the correct account info. I had to make them enter that into the computer. I will call everyday till this money is deposited.

Two years straight I have used Jackson Hewitt and been asked for cash by preparer. Even when my girlfriend went to pick up, her check preparer asked for lunch money. And on top of being hit up for money I can’t for the life of me get any customer support. I think federal government should shut Jackson Hewitt down. Really, do you not pay your employees enough, Jackson Hewitt, that they have to ask people who made less than $15000 in the tear to pay for their lunch?

Well, I had prepared my 2011 online for free. Then when I was claiming my children, they said I had to pay extra for filing married together. I finished and entered my bank info to get direct deposit and they gave me a date by the 24 then I check still nothing. Then the webpage they display says by the 1st if you electronically filed so 1st came and went still no answers. Now the IRS website says it was accepted on the 20th of Jan and that I will receive my refund in my account on the 7th of Feb.

I was a repeat customer for Jackson Hewitt this year because I was completely satisfied when I did my taxes through them last year. I went to Walmart and the kiosk they have inside the store (same place I went before). When he was finishing up my taxes, he said he was having a problem e-filing my state taxes, but assured me that he would figure it out. The next day, he called me and told me that I had to come in because he needed my signature. When I went in, he had me sign my state taxes and told me I would have to mail them in... Really? OK.

I filed my taxes on 1/20/12 at Jackson Hewitt in North Carolina, the IRS accepted them that day, I paid almost $400 for the RAL and to receive a rapid refund in 8-15 days. I received a RAL on 1/21. The online tax manager has said my check was printed for almost two weeks now. I spoke with the tax consultant at the Jackson Hewitt in Walmart and she told me my money would be there that Friday and showed me on her computer where JH had already taken out their fees, but when I called JH that filed my taxes, they keep telling me my money is not there. How can they take their fees out if the money is not there?

I decided to use Jackson Hewitt, because I was given discount coupons, as well as being told that I could get a $50.00 deduction from the fees, by switching to them. Boy, was I in for it. I wish I stuck with H and R block. First of all, I was given a specific date, and is currently still waiting on my return. On top of that, I couldn't use the discounts offered. Along with that, after I was told I wouldn't be given my return on the date given, I got the runaround answers, as to why I had yet to get it. Sad to say, every employee I have spoken with, has been unprofessional, and I feel as if they could care less, as to whether the customers are satisfied, or not. I must say, I will never use Jackson Hewitt again. They have hidden fees, higher fees, no customer support system at all.

A major deduction was missed. I asked for my return to be cancelled. They said they couldn't. I just want to be rid of Jackson Hewitt and re file.

I have used H&R Block every year in the past. This year I wanted to try a different tax place to do my taxes. So I went to Jackson Hewitt- biggest mistake in my life. This is the first year I used them and it will definitely be the last. I would not recommend them to anyone. Jackson Hewitt was supposed to be cheaper and be able to get the refund back faster. By the time Jackson Hewitt was done preparing my simple tax return married filing jointly with one kid, they charged me a total of $386.00 to prepare my federal and state. Which did not impress me at all because H & R Block prepared the same tax return and ended up being $120.00 cheaper.

I filed my taxes with Jackson Hewitt on January 24, 2012 and was told it would be 10 days. I called today about 3 or 4 times and was told not to call them, they would call me! Hmm, I am sure most people like me need their tax money. And that's why we call so much. I will never go back to Jackson Hewitt ever again. I have been going there for 6 years never again will I go there. Oh yeah and not to mention, I still don't have my money.

This happened in the Rib Mountain Wal-Mart. I had 181.00 dollars to have my taxes filed and I was told I have them on my smart card on 1/27/2012. My card was never good. I went back that Monday and sat from 9:30 am to 4:45 pm waiting on answers where my money was! Then I was told that they messed up my card and I would have to wait until Friday 2/3/2012 and they will cut me a check. Now, today I’m told they can't until whenever? I am very disappointed and I really think people should know how your workers have no clue what they are doing. I am letting you know that I am going to sit at your store at Rib Mountain, WI and tell people how messed up and I hope I cause you all a lot of business problems!

I filed my 2010 tax return with them for 150 bucks and nine months later, I'm finding out they never completed the return at all. They were supposed to e-file but since they didn't complete it when they purged the computers at the end of the season, it deleted my file all together so they have no scans at all to re e-file. I owed and sent in my money which was received and even with paperwork to boot. The protocol by federal and state with paperwork when notified of an e-file is to see the paperwork as invalid. So I'm not sure what they did with my paperwork. But apparently, I'm supposed to resupply it which I could have done with copies of the scans Jackson Hewitt was supposed to have, but deleted it.

When I had my taxes prepared, they explained that my RAL would arrive on 02/03/11. Well, when I go to call the office this morning, the receptionist told me it will be after lunch and to try to call back then. I waited until 2:00 pm to call back. The receptionist then states that it will probably be around 8:00 pm like the night before. I called again to give them a phone number to reach me because I will not be home. The manager stated that she hadn't had time to go check the batch that had arrived but will later which was fine. I get a call 10 minutes later from a man that was working there that said my money was not in that batch.

I filed my taxes on 1/21/2012. I went for the RAL so I could get my money back faster. I paid Jackson Hewitt almost $ 400.00 so that I would receive my money in 7 to 13 days. It is now 15 days and I was told so many dates now that I am so confused. Now it is going to be another 3 days. Jackson Hewitt's excuse is that it's the IRS delaying the checks. My issue is I signed a contract with Jackson Hewitt paying them a large amount of money and a service. I was to receive my money in the time line I was told. It has not been that time line. I want to know why do I not get a refund for the service fees? It's a breech of contract and they are making millions. How is this legal? I could have went through TurboTax and not have paid anything. I work hard and this isn't right.

The problem with Jackson Hewitt tax services is that they advertise a refund loan service that can not be provided. This service promises you a loan check in 7-14 business days when waiting for your refund check from the IRS also know as a RAL. Well, the problem with this service is the government sends the check to Jackson Hewitt when you sign over your check to them. The loan from Jackson is supposed to come before your government check but I looked up on the IRS website and Jackson Hewitt has already received my check from the government direct deposit but has not paid out my money that I charged over $400.00 for. It sounds and looks like they are taking my money from the IRS less the loan fees and pay back amount out of my check reallocating the money to me. This is a fraud and something will be done about it.

I filed my taxes on Jan 12th, 2012 and they said that I would have my refund back in 7-13 days. I'm on my 14th day, and still nothing. When I called to ask them, they always have attitude with you about it, like it is their money. Why is that? I got my state taxes on the 26th of Jan, and they said the rest of your refund will be here tomorrow. It's been a week, since last time they told me that, and it's still not here either. When I called them yesterday, they said anybody who had filed their taxes before the 26th of January, that they will have their refunds on the 3rd of Feb. Now, when I called, they told me the 8th, so which one is it next year? I will not go back to them. They are nothing but liars. There are people out here who need their money for bills and transportation, and other things too, and all they do is put you on a runaround.

I came into the office for the first time, thinking that I would have a nice experience, and get a faster service, then H&R Block, and this was so not true. After hearing that I will receive my taxes back faster, and they will get me more money. I called the IRS, and they stating that my refund was rejected, and I was not notified. I am very frustrated.

I filed my taxes on January 26, 2012. I was called on Feb. 3rd, and was told to come back into the office, because some information was wrong. On Feb. 3rd, I was told the information did not match. When I called the office, the manager had keyed my daughter's name in wrong. Every time I ask what the problem is, he gives me some ** about people trying to cheat them. I think they are trying to cheat me. I have been going to H&R Block for over 20 years, and I will be returning next year.

On 1/26/12, I filed a RAL with Jackson Hewitt. They told me I would have my check direct deposited into my checking account. I went to the bank and the money was not there. I went back to the office where I filed and they said the check was at my bank. I told them I just came from there and it wasn't there. I was quite angry at this point and the lady said to me, "well what are you going to do about it?" She proceeded to call the police and have me escorted out.

Basically, this is the same thing that everyone else is stating. It’s just shocking to me that this could even be legal! They are stealing money.

The reason i went to Jackson Hewitt this year (2012) is that I was in a hardship. I filled out my own income tax papers every year. i needed to get my money rapidly. I even explained this to the guy helping, their service was okay, even though I spent two hours there. He should have explain to me that it would take more then 7 days.

Oh, this people are terrible. First the staff is not prepared whatsoever. I did my taxes, it took 4 hours because the girl helping me did not know at all what she was doing. She had to make 20 phone calls to ask questions. I paid $320.00 to get my taxes back in 8-15 days. Well my state refund was screwed up, it was supposed to be deposited into my account. Well it never did, they ended up getting the check instead and didn't even bothered calling me to let me know it was sitting there for 3 days.

My 24-year old son went there, and, boy, did they take advantage of him. They didn’t even give him a price first (unfortunately he assumed it would be comparable). They sat him down, entered his $20 interest from the bank, and ONE W-2 and 10 minutes later charged him $200. No kids, No house, No deductions, single—$200! What do you think? My accountant used to charge him $50. At least go to H&R Block. My other teenagers went there for less than $50. My kids are learning there are a lot of crooks out there.

I went in on Saturday 1/28/12 to file my taxes. I was told they would contact me within 24/48 hrs to receive my RAL. Well Monday came along with no call, Tuesday no call. I finally went to the office and they told me I was approved for the RAL and I would have to contact the IRS to see when I would receive my refund. ** I could have done this all myself and I wouldn't have cost me almost $400 in fees just to file. Jackson Hewitt is just a big rip off.

In the past, I have not had any gripes with Jackson & Hewitt. Last year, I used Turbo tax and I really wish I would have done the same this year. I filed with Jackson & Hewitt on 1/18/12 and it takes 7-10 business days. I have called 3 times to check the status of my refund and I keep getting a different story.

Wow. So years down the line I see that someone was ripped off by Jackson Hewitt just like I was. I think it was in 2007 or 2008 but the JH that was in the Wal-Mart in Alexandria, VA did the same exact thing: I was told I would get a call in a few hours to pick up my check, got no call. Then I called and was told to call back because they didn’t have a status yet.

I had a very simple tax return. I thought anyway. So I took my total of two W-2 forms and my bank statement showing my interest on my savings account .Where I made my mistake was thinking since Jack-Hew was located in the local Wally World store that it would be cheap or at least reasonably priced. After the person was through preparing them I was told about the charge of $125.00. I almost ** myself. I will never let this happen again. Nothing is cheap anymore. Advice to others: don’t go to Jackson Hewitt to get your taxes done.

The only reason I went to Jackson Hewitt was because my boyfriend went there in the past and he has never had problems, up until this encounter. I have never been so irritated in my life! I waited a good hour and a half waiting. There were only 2 tax people there. They only had 2 people each (in front of me). When I finally got a chance to sit down with someone, she immediately sat me, answered her cell phone and walked in the back of the office. I was so upset already.

I called Jackson Hewitt on 1/29/12 and was told that my fed refund will be there on 1/30/12 and sure enough it wasn’t there. I called back today since it is 1/31/12 and they said I won’t be getting my fed refund until 01/8/12. I questioned the lady there and she wasn’t sure why someone told me that date because in their system its saying 1/8/12 and if I’m not happy about it, I need to call Republic Bank because they are the one printing the checks.

I went to file my taxes and clearly the young girl had not been properly trained. I wanted to file for the AR and the RAL, she couldn’t get the RAL go through and she said I didn’t qualify. My return went through, it wouldn’t send either. So she called the other lady, who she said was on her way back from Wal-Mart, and we waited until she got there. She said it had to be sent from the main computer. So my return went through, I think, not being filed the way I wanted it. The only explanation was "sorry, these things are stupid." I assume she meant the computers. I'll go back to H&R Block next year.

I called on 1/30/2012. I was told my check would be released on 1/31/2012. I checked on the status of my refund on the 31st and was told it would be released on 2/7/2012. As much money as I’m paying to have it filed electronically, it is ridiculous if I was going to have to wait this long on my tax refund. I could have saved money and done it myself. My family and I will never use Jackson Hewitt again. If I can’t be made somewhat of a happy customer when you are told one thing one day and something else the very next day really makes you wonder who is really at fault getting the run around. I don’t like it.

Jackson Hewitt did my taxes for the year of 2009. I went into the office with 3 w2s the employee told me there was no need to file the last one because I didn’t make enough money. So, I, believing her, went along with it so now 2012, I ended up owing IRS $600 and state $400 and I tell one of the "Head" people about this and she’s in denial stating they teach all their employees to file all w2s. I mean seriously, the girl that prepared my taxes skipped that part of class. I was a faithful customer for about 10yrs but after this Jackson Hewitt and their well taught employees can kiss my ***. Thanks Jackson Hewitt, you lead me to a real "professional" who knows what she’s doing.

I have been a customer with Jackson Hewitt for several years, until this year. I have not had any issues with them, I will say after my experience, I will never go back and will never refer anyone to them. I was told that my AR tax prep was a "loan" from Orchard Bank. I have has almost $300 in fees taken out of my refund check, all to find out that I will not get my money until the IRS deposits the refund into Orchard Bank.

Rude, unprofessional office manager by the name Ms. Price. Interrupting, loud and rude to fellow employees. She also stated "the IRS is not always right". I have never been treated so poorly as if I was an ignorant peon. I will not return.

When I went to Jackson Hewitt, I went with my last check stub. I had called another Jackson Hewitt office and I asked her if they would be able to download my W-2 off of the internet. She checked and said "yes, it was ready". When I went in there, I told them what I wanted to do and the receptionist acted like I was crazy. She called the head tax preparer or supervisor or whatever she was and told her what I wanted to do. The lady began going on for about 20 minutes on whether it was a possibility they could be ready and they may not be. I told her it was an ADP check stub and more than likely it was ready. After this long unneeded debate, she sent me to the desk of an inexperienced tax preparer who was in the process of training.

Well, the preparer got help over and over yet didn't get my taxes right. After having them rechecked and returning to show the big difference they did nada. I was told different things by several people. I still have many questions. I have called to see if check was in and whoever didn’t. I’m disgusted.

I have been dealing with Jackson Hewitt in Houma, LA for 15 years. Each time going in, I request the same person. I have never had a bad experience. Sometimes I have to wait because the requested person is helping someone else but I sit and wait for my turn. I don't believe it is the company itself that makes the visit but the person you get and how much they know.

We have been to Jackson Hewitt at Charlotte, NC. We had a long wait and she prepared the taxes and we did not like the amount she quoted as she did not do it properly. We had to pay $25 for not filing with them and she made me to wait for 60 min to take the money. Overall, I wasted three hours time and 25 bucks with these people and had to bear their rudeness. They never wrote it in their office about it and a small sticker was there on the desk and she told about the fee in the middle of conversation. We could not go from there as we are nice people and it is ridiculous to charge a fee when we are not filing a return.

I am a father of 5, my wife stays at home and cares for our children. I work full-time. I was expecting 3 W2's, I got them all on the 26th of January 2012. We have rent due on the 1st so I thought perhaps we should go for the RAL loan. I usually do my taxes using Turbo Tax and pay a $70.00 fee but being we needed our money so badly I thought I would ask the preparer in Walmart about the loan.

I had my taxes prepared, and I paid extra money to get my tax returns back early. The contract I agreed on, was tax returns, was supposed to be loaded onto my Hewitt Jackson prepaid debit card. I made several attempts by phone. Finally, on my final attempt, I did some impersonation to find out where my tax returns would be available. To my disbelief, I was told by the management it would be after the signed, agreed. The contract date also told it's not their problem. I'll get my refund, when it comes totally disregarding prior to the contract being signed. It is a scam, so Jackson Hewitt can make money off of people. I signed a contract that I would receive my tax returns 7-13 days after my taxes was filed that day. I did not receive what was agreed on under contract, but was told it was not their problem. They got paid extra for this service. I'm plodding out not only from not receiving what I paid extra for. I'm losing the extra money for a service not done.

Well, maybe we should start fighting back with brute force. If we can be fair and just to Uncle Sam and the middleman can ** us through Uncle Sam, maybe we should cut out the middle man. I love my Uncle Sam but if the tax preparer can cause such heartache maybe we should really consider 86ing.

I called yesterday, 01/25/12, and spoke with Sharon who advised that if I made an appointment that I would not have to wait in line the next day. After working all day and picking my 1 yr old up from daycare, we headed over to get our taxes done. To no surprise I walked in and of course there were already folks being helped at both cubicles they have set up. I walk over to their check-in stand, told the guy that I had an appointment. He confirmed that he saw me down for 4 pm, asked that I fill out some paperwork and sit down by the Walmart bathrooms. I filled my paperwork out, turned it in, was told that one of the tax reps was almost done and I would be seen in 5 minutes. My daughter and I went back and had a seat, looking at the watch (as my child began to get a little bored). 5 minutes turned to 10, 10 to 20 then 35 minutes passed. I thought, well, maybe I should go ahead and do some quick shopping and that will help pass the time. Nope. I came back and the two people that were there getting their taxes done were the same two people that were there when I first got there. I called the main office, asking for another location that wasn't as busy and was advised to head over to the Mesa Ridge location.

My company is a sign manufacturing company and we were contacted by an employee of Jackson-Hewitt by the name Christy ** from Vienna Illinois office. We were hired to fabricate a sign for the office of Jackson Hewitt located in Hopkinsville, KY, as approved by Cheryl **. Sign was made an installed on Jan. 6th of 2011, we were told payment would be sent in 2 days, today is now Jan. 26 2011 a payment has not been remitted.

I filed my taxes with Jackson Hewitt on January 9, 2011. I went for the refund anticipation loan that you are to receive in 1 to 5 days. Apparently, it didn't work out that way for me. I have yet to receive my money, and it is January 26 now, yet Jackson Hewitt still charged me $405.00 for a service they didn't give me, and the tax preparer made a mistake on form as far as my 401k is concerned, and that is why my refund is being held up, but when I tried to get answers, but nobody wanted to talk about it, to me or with me.

I went to pick up my tax refund. Angel told me there was someone to cash my check for me inside of Jackson Hewitt. He took $510.00 out of my check and she set it up. There is more.

I went to Jackson Hewitt located on Devon Ave in Lincolnwood, IL last year. Peter prepared my taxes. He was very rude to me. After doing my taxes at H & R block this year, I found out that Peter made several mistakes. I am very disappointed and will never return to Jackson Hewitt. I now owe the state of IL money due to Peter's mistake. Jackson Hewitt will never get my business again and it is a shame that I paid them to be so rude to me. It is a shame that some people in this world have no respect for others and the people at the Jackson Hewitt office on Devon Ave in Lincolnwood IL make me really wonder what our world is coming to.

The woman at the table had lured me in by lying to me in stages about the fees I would pay for the service. It was a simple 1 job W2 and bank interest. The price started at $58, went to $148, $159 and after signing at the end, I was reading I owed $228 and she told me also my wife's taxes were covered in the beginning and at the end changed her tune. I feel I was scammed out of 130 plus dollars. I will not use their service or recommend them to anyone. I would consider myself lucky if I actually get my return in the mail. Why did I go ? Because it was easy in middle of Walmart. It's over now but this woman lies like a rug.

I went to Jackson Hewitt thinking that it was going to be a great experience for me. But instead, it was hell. When I went to file my taxes, the first guy put all of my information in the computer for a quote. The second visit, a lady put in the additional information from my W-2 in. She was on her cellular phone while completing my paperwork, talking to her boyfriend that she loves so much. She had to call some company to get a referral number, during that, the person asked for my name. She had my drivers license in front of her and still spelled my name wrong. I had to correct her on that. When she finally got off of the phone, I asked her if I could apply for the Instant Loan that they had. I got approved but my name was spelled wrong. I didn't find out that my name was spelled wrong until another lady called me from the office about the check. She told me that they were going to correct it.

I was calling to ask questions on what would be the best way to file for me and my so called husband that we’re separated but not divorced and still have same the address but don't live together. I did call a few times asking different questions on what we could do or can't do to get the best way. The lady there, I guess the lady in charge, told me that she was going to tell me to use someone else, because I was acting like I was dishonest and was going to do bad! Atkins is a small town for her to work here in your office to be saying and implying something not good about someone. I took offense to this and her tone and words.

I would like to know who I need to talk to about my disappointment with Jackson Hewitt's tax preparer. I had my taxes prepared in a Walmart kiosk and the preparer was not only late for my appointment, she had some of her friends stop by to deliver some diet pills and "chat". She stopped three times while doing my taxes! And now I am getting a letter from the IRS stating that I owe money due to an error in my tax return. She checked a box on my State Retirement that was not supposed to be checked and I owe almost $1,000 because of her error.

I filed with Jackson Hewitt for 2 years and I thought I was in good hands but I wasn’t. The year 2010, Jackson sold my son’s social security number to somebody who needed a child to put on their taxes so they can get some money back. And I didn’t know they sold him until January 30, the day I went to do my income tax.

Now I owe the IRS because JH falsified my information. I have been going to Jackson Hewitt since 2008. A friend referred me to them and said that she received $6000 in a tax refund. I never had a regular full time job that paid half way decent, so I never filed taxes. When I went to Jackson Hewitt my first refund was almost $1200, but on top of that they took almost $400 for fees. This year I received a letter from the IRS stating that I owed them money from tax year 2009. I called the IRS and stated that I filed my taxes for that year and I handed in all my W2 forms.

I had used JH when I lived in Maryland so I used it in Marion, NC (at a Wal-Mart location here). It took the man a long time to complete. When it was all finished, he charged $210, more than I had ever paid. I told him about the move. He didn't mention I could get money because of the move. I waited some time for the refund and it didn't come. I finally called IRS and they had no record of a filing! I called JH and was told to go to Morganton (20 miles away). The woman at that tax office gave me a disc with my info and told me to take it someplace else. I was fed up and took it to another tax preparer who understood my problem with JH and filed it free. I was able to claim the move and it turned out better.

I understand your complaint. I do not work for JH. I do manage another company and if you email me at **@gmail.com, I am in the Dallas area and could look over your return for free. I am just curious with that amount of refund; it tells me you had a very complex return. So a JH at Wal-Mart wasn’t the best place to a return of that magnitude done. Though I have worked for the major tax refund prep companies in past years, a few things have always bothered me—training of employees and also mis-education of clients.

I filed my taxes, the preparer had to make 4 phone calls to ask questions about what he was doing. I was told the price would be $68. When he was done and filed everything, it went to $210. He called and they discounted to about $140. I watched him bring out a bunch of papers and put them in an envelope as I watch my previous preparer do every year.

Jackson Hewitt is a scam and do not care about returning customers. Me and My wife did our taxes here for years. Now my wife is going for her bachelor's degree and she is having trouble with here financial aide because Jackson Hewitt did not put her work study W-2 in with our taxes. How do you have a guarantee that is not honored? The preparer was not accurate and now Jackson Hewitt wants to charge us $139 for something they screwed up. The preparer told us that since we are from New Jersey and didn't spend our money with them (Orlando, Florida Jackson Hewitt 2500 Kirkman Rd. ) we have to pay. What!! We are never going back again. Thanks for not helping us. I am also a United States Army Veteran, not just some trash on the street like that guy made us feel. Scam artists, not getting my $400 this year.

I am defending some franchises and the company. I have been reading over quite a few of these "complaints" and while I agree that some of you have been misinformed by the franchise you went to, you can't blame the company as a whole for this. I am sorry that you had a bad experience with the franchise but again, that doesn't mean that all franchises operate the same way. I have been an employee of a Jackson Hewitt Franchise for 15 years and we have to take classes every year due to all the tax law changes, etc.

My 2007 tax return was found on the street along with hundreds of others done by Jackson Hewitt. Neither the local office nor headquarters cares in the least that my private information - name, address, social security, work info., bank account information was there for anyone to take. Jackson Hewitt is an identity thief's dream come true. Read the SF Chronicle article. You won't believe it

A girl filed our taxes for 2008 and she filled them out wrong and we had to pay back $2500.00 to Federal and $256 to state all for her mistake. We questioned her on it and she also said we didn't need the Gold guarantee because it was a straight forward tax form and she told us there were no problems with it. Then the next year, we got a paper from the IRS stating that we owed this money and I call Jackson Hewitt. They told me it was my problem and we had to pay the money back. They said they fired the girl that did it because we weren't the only one she had done like that.

Jackson Hewitt made a mistake in preparing my taxes for '09. When she told me I was getting back almost $8,000, I questioned her and she told me it was right. She also told me it would be reviewed before submission, so no worries about mistakes. She was wrong. I now owe the IRS over $3500 for her mistake. When calling and trying to get to the bottom of it, I got the runaround. It was hard to get a return call from anyone. I was laid off this year and am having a hard time making ends meet. Jackson Hewitt caused a tremendous hardship for me and my family. I do owe the money and will pay it, plus penalties, because I own up to my mistakes and obligations. I just wish Jackson Hewitt worked on the same philosophy. When I got on this site and read all the complaints, a lot similar to mine, I was sickened.

They told me I owed $16,000 on my 2008 tax return. I talked to them about it and they said they were not responsible for the errors. I had to start paying the $16,000 plus interest and have been fighting with them ever since. Please help me!

The tax preparer made several errors on my taxes. Jackson Hewitt stated that they were not responsible for taking care of this matter with the IRS. I owe $9,434.77 to the IRS. I paid for the gold guarantee and they are refusing to pay my claim, and I really need to know why.

I had my taxes prepared in Sept 2011, four weeks ago in the Dublin, TX office. I moved to Burleson and made several phone calls to Jackson Hewitt to forward me via mail my tax return. After dozens of phones calls, finally I talked to a live person. I was told that the check was printed and sitting on a desk waiting to be mailed. Two weeks later, still no check. I have been calling every Jackson Hewitt Tax Office number I can find. I have talked to 4 different people who all said they would see where it was printed and would confirm and get back to me. So far, no one has ever called me back.

On February 6, 2009, I went to Jackson Hewitt Tax Service in a Walmart store to have my income taxes prepared. On February 16, I was called to pick up my tax refund check. The refund was very large, but I was told that my return had been checked by the main office and that everything was correct.

In 2009, I worked in WV and WV alone. My residence is in NC and I work as a construction worker.

This has got to be one of the worst experiences ever! The environment was small and dirty, the preparers are not up to date on tax rules and changes. They made errors on my return which created a headache and major delay. They refused to take responsibility and they behaved unprofessionally. They mailed my return to the incorrect address and it was then returned back to them. They will not take my call or tell me the location of my return.

I filed my taxes through Jackson Hewitt on 28 Mar 11. I have not received my fund yet. I tried to contact them so many times but their office is closed. I called many a times on the number (305-227-4100) given to me with my file, but no one answers or replies to my voice mails. I called the Jackson Hewitt's main help line (1-800-234-1040). I was told that they cannot help because I filed taxes in Miami and they do not have access to my information. I was told to contact the office and I explained to them that I did so several times but no one replies and no one is there. They gave me a complaint number and told me that someone will call me back. But no one called and it has been around two weeks now. I paid $142.

I got my taxes done for 2009 and nobody notified me of my state tax return. When I went this year to get my taxes done, I asked them how much I owed because I thought the government took my taxes last year. They informed me that Jackson Hewitt had been paid last year. I had asked, "How?" That's when I was informed that a state return was at their office in Buffalo, NY since last year! Also, the person who prepared it didn't file the right innocent Spouse Form and therefore, the government took my 2009 Federal Tax return.

My wife and I went to Jackson Hewett to have our taxes done. Now, not being skilled in this area, we trust and paid a professional to do our taxes. In 2009, we received a refund of $8,000.00. Now, last week, we received a letter from the IRS saying we owe $11,400.00 dollars. I spoke with Eric in the main office here in Texas and come to find out because we purchased our house that same year and borrowed on a hardship from my wife's 401k, we were supposed to file a 1099. Now, that same year we received $8000.00 credit from the government. We had to take all that paperwork with us to file our taxes. I do believe as a business offering a service in taxes, we should have been informed of the fact that we needed a 1099r. Instead our taxes were done anyway and we were never alerted to the fact that we need this 1099r document. In speaking with Eric he in turn spoke to me as if I was a criminal! He says he wasn't there so he don't know what we said to her to get her to file our taxes without that 1099r. Now as we are depending on Jackson Hewett to do and get our taxes right and the profoundly advertise a guarantee or your money back. I really need a lawyer.

I called Jackson Hewitt and explained that I had W2"s, self employment, school, and an injured spouse that I wanted to file. Arriving at the office, Carol told me that I needed to do an Assisted Return and that I would receive my refund in 8 to 15 days. That was Feb 15 and it is now Mar 9.

On January 14, we went to JH to get our taxes done. We asked the preparer in the beginning, "What do you charge to do taxes?" He said, "$80." Then, we got started. He got to the part with the loan offers. We asked for the prices of each along with time frames. We chose the RAL which he said would cost us $150. We repeated to him, "$150 RAL + $80 for taxes total?" He replied yes. He presented us with documents to sign, highlighting the spots for signature. We signed. A stack of stapled forms which included a cover sheet saying, "Thank you, you chose RAL. The following forms and schedules are part of you federal return 1040, tax benefits comparison, EIC, 8812, w-2; consent to use of tax return information (English and Spanish);consent to disclosure of tax return information (English and Spanish); Jackson Hewitt privacy policy (English and Spanish); suggestions for next years taxes and a federal and state return recap."

I had my w-2z from my job and my unemployment for 2009. The lady that prepared my taxes last year, intentionally did not file my unemployment. Now, I'm getting a bill from the IRS saying that I owe $900. The manager at Jackson Hewitt says that they will pay the interest, but I still get stuck paying over $860. The manager also told me that it would be best to file jointly with my wife and to file an "injured spouse" so the IRS does not take her part of the taxes. He said they have the form that I needed to file that claim, and we'll do that when I come back in to file my taxes. This isn't right. I should not have to pay for something that some one else did.

I had a family emergency which forced me to apply for a RAL with the company. I went in with my returns already prepared with all supporting documentation to have them transmitted. I requested a next day refund of $1,500, the JH maximum, with the additional proceeds to be direct deposited. The preparer inadvertently checked the 8-15 day box and when I called on the next day, they looked for a check for me and discovered what had happened. I spoke with Pete, the local manager, and he told me that I should contact them again on the 8th day.

My husband and I both filed our taxes, separately with Jackson Hewitt. We were not told that by doing so we would not qualify for child or earned income credits. I received a return of more than $5000.00. When I filed my taxes, I told the preparer that I was married. He incorrectly filed me as head of household. My husbands taxes were all messed up. They got his social security number and address wrong. When he did not get his refund, we checked into the problem. We figured out that both our returns were done incorrectly. Had we not looked into this ourselves, we would have not been informed otherwise.

I went to get my taxes filed on February 2nd, being a new customer I realized it was going to take a little time. The preparer started putting the information in and half way through informed me that I was filing a long form they couldn't e-file my taxes due to a government screw up until after the 14th of February. That meant I would have to come back in a week to finish and sign my paperwork. My taxes were not complicated 1 to 2 weeks and some mortgage interest and property taxes.

I went to file taxes and the preparer told everybody my personal business even people from out of state. I feel that it was a very unprofessional thing to do. I'll never go to another Jackson Hewitt again.

I started a new job in February 2010. It had been a very rough year for me, so of course, I would be looking forward to receiving my income taxes all year long. In April 2010, I lost my daughter's father to sudden suicide. Then I found out I was pregnant in July 2010 with my 2nd child. In October 2010, I wrecked my car during the first rain, getting on the freeway and going home from work one night. Then in December 2010, I got let go from my job which was 2 days before Christmas. Yes, these are horrible events, but I was getting through them standing tall, because I just knew I had my income taxes to fall back on.

I filed my taxes on 20 Jan 11 at 12:15 AM and paid the extra fee because I was assured by the tax prep that I would receive my refund within 24 hours as advertised. I received $1,500 on 23 Jan 11 after paying fees worth $427. I was told later that an additional fee of $61 will be deducted too. I spoke with Samon **, who was rude about the entire situation, and after being misinformed, swept matters under the carpet. My complaint is that I have been misled and misinformed. Jackson Hewitt's staff doesn't want to acknowledge their error. For the past six years, the entire refund was issued within 24 hours. If matter has changed, Jackson Hewitt staff should have made it plainly. I would have taken other options instead of paying $482 for a service not rendered.

Jackson Hewitt claimed that they made a mistake on my tax return for 2007, by adding Yolanda's share of the 74.25400 that should have been divided into two after I told Ray ** that Yolanda and I were not together anymore. Ray told me that in such a case, they could not do one of our taxes, but instead he referred me to one of his staff Patricia ** who has not been seen, since I raised the issue concerning this matter.

Not a complaint! RAL, this is a loan from the financing bank partnered with Jackson Hewitt. It is not a refund. (RAL, the L is for Loan) The loan is repaid to the bank via the IRS. It can take up to two weeks for the IRS to deposit the funds to the bank. People who are declined are not charge the RAL interest fees. The fees are added back. So complaining about Jackson Hewitt not giving you 'your refund' is insane. If you elect to have the fee deducted from your expected refund, you are actually receiving a loan. The bank will not release a check until the IRS has deposited your refund.

I did my taxes with Jackson Hewitt in 2008. I took out a loan from my 401k and got my 1099 form to fill out so I wouldn't get penalized. They told me it wasn't necessary to fill the form and I told them that it was. And they didn't put the information on the tax form on top of the charged that I got. I paid for an insurance if I had any problems. What happened was I received a letter now two years later and now they can't solve anything and I have to pay $800 to the IRS, which I don't have money to pay because I'm on disability.

This lady prepared our income tax returns and really messed them up twice! It has cost us upwards of $4000. She told me I didn’t need the gold seal for an extra $30. Boy, was she wrong. And now they won’t back their work. I’m feeling as if I’ve been ripped off by the government. It cost me almost $4000 in back taxes that Jackson Hewitt didn’t put in as income.

I have had Jackson Hewitt do my taxes for me for the last 7 years. I have been a loyal customer and have directed family to them for business. In September 2010, I received a letter from the IRS stating there was a problem with my 2008 return. It seemed that a W2 had been left out. I proceeded to get my 2008 return papers that Jackson Hewitt had prepared for me and went over them. There was the W2 form that the IRS said was never filed. I contacted Jackson Hewitt and told them of the problem. They said they would look into it. After looking into this matter, they determined the lady that had prepared the tax return had the W2, she just hadn't added it to the return. Now, I have always bought the Gold Guarantee and upon looking into the file, she had also forgot to check that.

I have read much of the more than 50 pages of complaints against Jackson-Hewitt. I have some 20 years experience equally split between H&R Block and Jackson-Hewitt. Most of the complaints I have read relate to the bank products (RAL, AR (assisted refund) Money Now Loan, iPower Card, etc. In virtually every case, people are complaining that they are paying for service they aren't getting. In almost every case, it isn't true. The tax preparation applies regardless of a bank product and it isn't modified if a bank product is denied. People who do not receive the RAL are not charged the bank fee, but are usually charged a "service fee" (check writing and office administration) which is generally a flat rate in the range of $40, plus or minus $5 or $10. There is liability that attaches to tax preparation and preparers should be compensated for their services.

We had our 2008 taxes prepared who we thought was a qualified tax preparer, with Jackson Hewitt. He went through all the papers we provided, and noticed a RR Retired statement in which he was not familiar with. He made a phone call then finalized our taxes. We decided to pay extra for a Gold Guarantee in the event the taxes were prepared incorrectly in which they will guarantee up to $5000.00, which I am glad we did. It was late and at the last minute, but after all said and done, we received a refund for 2008 which would come in a few weeks.

I wanted to get into the franchise business and was misguided by Jackson Hewitt Tax Service staff. I signed up for three locations. I was promised that JH would be standing behind with their marketing support. When I called the marketing division, I was told they do not have the money! I did not want to be a failure; so I liquidated all my savings and retirement funds which were used towards marketing and promotion. During the tax season, I found that there was no support from the head office. You are on your own and Jackson Hewitt is interested only in the royalty collection. They do not have any ethics. In order not to lose my name in the community as a tax specialist, I spent hours and hours working on individual tax returns. The proprietary tax software of Jackson Hewitt stinks. You are better off by buying Turbo Tax.

I went to a Jackson Hewitt store in Kingman AZ to have my 2008 taxes done. Dianne told us what we were getting back and sent off the taxes. About two weeks later we heard about this home buyers credit, but did not know if we qualify, so we called our tax lady. Dianne told us that we qualified and to come down to do the amendment. We got the $7500.00 dollars and used it to move. About two months ago we received a letter from the IRS asking for information about the home that we bought. With no worries we sent proof we bought the home, driver’s license and a utility bill.

I was told by my incompetent tax preparer that I could claim head of household and my boyfriend's son as he lived with me for over 6 months. I received a letter from the IRS stating that I couldn't claim these allowances and thus owe $4,381.00. I had the gold guarantee from Jackson Hewitt (the preparer never even asked if I wanted it) and filed a claim with them. Needless to say, my claim #** was denied. I now owe the IRS $4,381 that I do not have. These crooks have to be stopped as they hire incompetent workers who obviously do not know the tax laws.

Let me explain on this Jackson Hewitt complaint trail. I started working for them in 1998; I worked from 1998 to 2006 in Kansas City KS for the Customers First! Franchisee. Then in 2007, I went to work for Himalaya Financial in Leavenworth. I can tell you most Jackson Hewitts are hiring inexperienced people with a three day fast track course; some do take the tax class. I had done taxes for 30 years prior and was with Block. I was office Manager in KCKS for one year but found it was too difficult to do that and work my full time job.

I gave a copy of my State ID, W2 form and a signed self employment form to a client of mine, who in turn submitted these items to Norma **, an agent of Jackson Hewitt to process my tax forms. I was never contacted nor visited by my client Maria nor the agent Norma ** to review or sign papers. A month or so later, I received copies of what was filed to the IRS and State Treasurer. To my surprise, the forms where filed incorrectly with information regarding "dependents". I don't know how this information got added to my return but it was inaccurate. Additionally, my business expenses were never included in this tax form.

It been four days since I filled out my online complaint form with Jackson Hewitt. Still no phone call. Still no e-mail reply. Wow! That is the worst customer service I've seen in a long time. It's one thing when you get bad service at a restaurant, but with your taxes?!

They prepared my taxes, took my money and told me to call back if I had problems. I had problems. Now their local office is closed and the home office has denied every request I've made of them to help me. They simply say they'll investigate who I should talk to locally. Then they never call back. I've submitted at least 3 of their customer feedback forms on their website and haven't gotten even a courtesy canned e-mail saying they have received the forms.

Jackson Hewitt did my taxes. I had a problem, and now they won't return calls. Their office is shut down, and the home office keeps telling me they'll "investigate" and "escalate" their effort to get a person to talk to me but to no avail. Never, ever, ever again will I have them do my taxes. Tax payers, beware!

We have been going to Jackson Hewitt for two yrs. I told them that I have helped take care of my fiance's child before she was even born. I was there the day she was born and I help financially and emotionally raise her. I made it clear to them that she's not biologically mine but in my heart she is. We asked them if it was legal for me to claim her. They told me yes since I help to raise her financially and I pay almost all the cost. Today, I get a letter from the IRS stating they are auditing me since I'm not suppose to claim her, since she's not legally mine, and were not legal married, and that we have nothing through the courts. I feel that Jackson Hewitt should be responsible for the cost since we asked them over and over again if it was legal for me to claim her and they said yes.

On March 1, 2010, my wife and I went to Jackson Hewett to get our taxes done. Our tax preparer, named Elana, prepared our taxes. We had a $4,400.00 refund coming because I am on a disability fixed income. She told us that the check will come there to the office and that they would take out their fee of $300.00 and change. They mailed our returns, and she said it will be a few weeks. We said okay. Well, here it is, July. We contacted the Manning office, and a woman answered the phone. This was on June 16, and she took my information and said let me check. She was very rude. She put me on hold for 5 minutes or so and then she picked up the phone and hung up, so I called again. This time, I got a Tony, a district manager.

I needed to amend a tax return from a previous year because I didn't understand that I needed to fill out the 1099-DIV in order to claim my capital gains losses. I needed to respond to an IRS amendment to said previous tax year that claimed I owed money on what were overall losses on the fiscal year. Since I was busy, I wanted to just throw the task at a professional and not try to do it myself for the first time. I contacted Theresa and explained my situation. I went down to her office with a copy of all the paperwork necessary for her to do the job.

When I filed my 2008 tax return the tax preparer told us that we qualified for a first time home buyer’s credit (even after looking at all of our mortgage paperwork). I received a letter from the IRS in 2010 stating that we didn’t qualify and had to pay it back with interest. $8000! We informed Jackson Hewitt of this to be told that if our gold guarantee that we paid for was approved they would only pay a maximum of $5000. The secondary tax preparer we spoke with found multiple problems with our 2008 return (missing signatures, wrong info, etc.).

We have been trying to reach Mr. Richard ** for the past 3 days. I need a copy of 2009 1040 face sheet for my work. I requested he fax it. I never heard from him. The woman that answers this phone number claims he has gotten all of the messages, but no answer. When asked if she was the answering service, she said she was not allowed to say. What kind of nonsense is this? It’s totally irresponsible to their customers. This has also happened in the past with this particular location.

I went to JH in February 2010 to do my taxes this year, because my husband passed away and I wanted to make sure it was done right. I was told my taxes would take a while, because we just got a new house. So I didn't expect my refund for a while; I knew that part going into it. Now it's been 5 months, and still when I called the 800 number, it still says they are waiting for the IRS to accept it. So I went on the IRS site, and for the longest time, it gave me a date by which I should get my refund.

Ok first of all, let me say that when you walk into a tax preparation service, you expect the preparer to know more about taxes than you. But after using Jackson Hewitt, that all changed. I walked into a local tax office of Jackson Hewitt on April 10th. I met a pleasant enough woman behind the desk. She made small talk as she completed my Federal tax return first. She told me I owed $586.00 and I told her there was a mistake somewhere in what she was doing. There was no way that was correct and I mentioned to her that she didn’t even ask me about my property taxes. Now, I am sitting on the other side of the desk telling a trained tax preparer how to do her job? I should’ve gone with my gut instinct and walked out, but I didn’t.

Ok first of all, let me say that when you walk into a tax preparation service, you expect the preparer to know more about taxes than you. But after using Jackson Hewitt, that all changed. I walked into a local tax office of Jackson Hewitt on April 10th. I met a pleasant enough woman behind the desk. She made small talk as she completed my Federal tax return first. She told me I owed $586.00 and I told her there was a mistake somewhere in what she was doing. There was no way that was correct and I mentioned to her that she didn’t even ask me about my property taxes. Now, I am sitting on the other side of the desk telling a trained tax preparer how to do her job? I should’ve gone with my gut instinct and walked out, but I didn’t.

After receiving a past due notice from the IRS for underpayment of $250 plus penalties and interest, I contacted JH who had prepared our taxes. They provided me with a hard copy of what they filed and it was $250 more than the letter we were given the day we filed. They blamed the IRS. We paid the money due the IRS and learned the Gold promise we purchased for an additional $30.00 in case they make a mistake is a scam. You can lose a business one customer at a time. They've lost this one.

I have tried to reach Steve on 4 different occasions, always leaving messages that were never returned. I left a file with him from 2008 for him to make a correction on my 2009 tax return, which he never did. He said he would look into it. He has never called or returned my file. I went to the office to retrieve my file, which is the original paperwork. Office closed. I have called as stated approx. 4 times and each time have spoken to a woman named Marilyn, who tells me all Richard does is call her for his messages. The last time I spoke to her I asked to her to tell him please mail back my file from Bank of America. The last time I saw it, he had put in on the cabinet behind his desk. I really could use some help in this matter since I can't get through to this guy and he won't contact me. This is a $500 error on his part which he says he doesn't know how to fix.

I am very upset that I had my 2009 tax returns done by this person who is not a CPA or Accountant. She was just "trained" by Jackson Hewitt. I paid $236 to have my tax returns prepared and she made an error on my Federal Return. After waiting 8 weeks for my refund, I received a letter from the IRS stating that a form 5405 was not attached to my tax return for my 1st time home buyer credit. Now I have to wait another 6 to 8 weeks for my refund to be mailed to me. I had my taxes done on Apr 1st.

My taxes for the year 2009 were prepared by Jackson Hewitt. When they were prepared, I purchased the Gold Guarantee with my package. This gold guarantee pack is for the purpose of having a Jackson Hewitt representative handle the audit for the person who purchases it. They speak directly to the IRS about taxes with the consent of the person getting audited. I in turn got audited. I called Jackson Hewitt Nampa, Idaho office and the general manager there (Kathy) advised me to take letter that I received from the IRS so that she could see what they were requesting from me. Upon arrival to the office, there was a note on the door stating that office was closed until further notice. I have called the corporate office numerous times and have been told that a representative from Jackson Hewitt would call me back within 5 business days and I have yet to receive a call from anyone. I was told that each and every time I called.

I paid for the Gold Guarantee coverage for $40. They did my 2007 taxes wrong and now I owe taxes of $2900 for 2007 and Gold Guarantee won't pay the claim. They have given me several stupid reasons and every time I get one resolved, they come up with another stupid reason. I owe $2,900 in taxes and interest and penalties that keep growing.

I was just randomly going through these consumer reports. I know I have no life. I did just want to make a quick statement about Jackson Hewitt. I have gotten my taxes done there for about the last 5 years or so. I had always gotten a RAL. This past year, I did go in to a center, and the lady who was working there stayed open late for me and also did advise me before we got too far into the process that they weren't doing the RAL this year due to the economy.

I worked for Jackson Hewitt for two seasons, but this season started out bad from the beginning and I sensed that this would not go well right from the beginning. I was let go about one month or so before the season ended. They said they were cutting the hours at the Walmart stores, but that was clearly not the reason for my being let go. I am a strong, independent woman and I am not the kind of employee that *** up to the boss. I do my job well, if not better than some of the people I work with. I did more returns than anyone in my office, both last year and was on my way to doing the same this year but I was clearly marked by Jana ***. I had a bad fall and had to call in one Friday. I did, but my manager at the Walmart was out of town and after talking to her she wanted me to call Jana, the regional manager and not my immediate manager, so I felt that this was not my place to do that. I never had to call Jana before with the other manager we had, but this new manager could not handle the position.

I filed a 2008 amendment. They gave us the wrong amount and the IRS corrected the problem. I contacted Jackson Hewitt of the mistake in hopes they would honor their guarantee for the mistake. It's been a month now and no one seems to be there when call. I leave messages with my number but they don't return the call

I took my taxes in on 4-15-10. The preparer took my info and entered into system. I had to return home for additional papers for unemployment benefits. Upon returning, the office was closed. Also, the following morning office was closed. I tried calling no answer. I went to their office located in Wal-Mart only to find their booth taken down. I inquired within the store. The clerk tried calling the phone was disconnected. I tried calling the good number several times no answer. I sent an e-mail to Jackson Hewitt explaining the situation. No response. Today is the 21st, still no response. I don't know if the preparer filed an extension or what. Please help.